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The Watermill Hotel, Sure Hotel Collection by Best Western, Hemel Hempstead

London Road, HP1 2RH, Hemel Hempstead, Great Britain - Ver en un mapa
The Watermill Hotel, Sure Hotel Collection by Best Western - Vista Exterior El The Watermill Hotel, Sure Hotel Collection by Best Western se encuentra en el centro de Hemel Hempstead. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Construido en el emplazamiento de un antiguo molino de harina en las orillas del río Bulbourne y a las afueras de Hemel Hempstead, The Watermill Hotel, Sure Hotel Collection by Best Western ofrece un apacible entorno alejado del ajetreo de la vida urbana. Nuestras 71 habitaciones proporcionan un moderno espacio con una excelente decoración y con todas las comodidades propias del hogar, contando varias de ellas con hermosas vistas a los exuberantes prados y al río. Tanto si se encuentra en viaje de placer como de negocios, aquí encontrará un amplio estacionamiento gratuito y acceso a Internet Wi-Fi en todo el hotel, así como el Riverside Bar and Lounge para desconectar de todo al final del día. Nuestro hotel se encuentra a poca distancia de Londres y junto a una gran variedad de atracciones de primer nivel, entre las que se incluyen el zoológico de Whipsnade y Woburn Abbey. Los aficionados a Harry Potter podrán seguir las huellas del niño mago en un día repleto de magia en el recorrido por los estudios de la Warner Bros, al tiempo que los entusiastas del esquí y el snowboard podrán visitar las pistas cubiertas del Snow Centre.

Sure Hotel Collection

The Watermill Hotel




Los puntos fuertes del hotel

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  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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"Looks like its about to close!"

zmorga172610, Axminster, United Kingdom 13/08/2019

Bathroom awful,toilet handle hanging off,sink waste blocked and the hairdryer useless.Breakfast coffee machine broken,had to have tea which was a teabag in a cup and the waiter brought hot water in a jug.No offer of extra toast and no side plates.

"Dreadful.... would not recommend"

Workingmum76, Staffordshire, United Kingdom 07/08/2019

Bed lumpy and very uncomfortable. Weird smell in bathroom which was dated in decor. No breakfast menu available... then offered cold beans, stale bacon that couldnt be cut, coffee machine not working. Luckily we ate evening meal up the road on a beautiful canal side pub


barry m, bishops stortford 30/07/2019

I have seen some poor reviews but we stayed one night and enjoyed it with no problems at all. We had a room alongside the stream and it was lovely to leave the window open and listen to the soporific sound of the water rushing past. Room was very comfortable. Breakfast was cooked to order and was all that was needed. My wife loves porridge and i like a fry up so we were both happy. Pleasant staff. Good experience, we liked it.

"Tired, old and over-priced"

User 15/07/2019

I expected a lot more for the price - power points in the room didn't work, shower was terrible, breakfast was very average and staff didn't even register our breakfast reservation. We were also kept awake by a wedding party below us and weren't warned in advance. Very poor.


mcarey615345, Liverpool, United Kingdom 12/07/2019

for the price we paid we were expecting to sleep in a bed without dried sick down the side of it. Also we were in a superior king size room that had two matresses of different sizes pushed together. it might be a 3 star hotel but there should be a certain standard!

"Birthday Surprise for My Partner weekend "

danlittle29, London, United Kingdom 06/07/2019

Lovely place to stay the surroundings are breathtaking definitely coming back. Perfect for the Perfect Wedding. Many selections of restaurants and pubs locally and close to access the motorway. Hotel is in the process of being renovated, we stayed in a superior room which was very comfortable and spacious. Very modernised with a good room accessories.

watermillhotel, Guest Relations Manager at The Watermill Hotel, responded to this review
Hi, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed your stay and we hope we have the opportunity to welcome you back in the future. Kind regards,

"Poor checkin nice room in the end"

Rjadam, west midlands 16/06/2019

Very matter of fact check in felt like an inconvenience... lied to about my room was told it was superior room until I showed pics off their own website then moved to proper room which was very nice and clean The female staff on reception and breakfast were very nice Hotel has 71 rooms there was no one for breakfast mine was included in rate ... went down was asked if I had booked as weren't expecting anyone for breakfast ??? Nothing was prepared they did cook hot breakfast to order which actually was very nice one of the best I've had at best western Looks like they are updating lots of the rooms and it's a nice building in nice location lovely pub across road too .... just dorado seem professionally run customer care needs improving

"Do not stay here"

User 04/06/2019

Worst stay ever here and the customer service after is even more appalling. Luke warm shower, promised a phone call from the manager not had one. The door look was broken and chain was broken. When asked if this was acceptable for the amount I paid they simply said breakfast on us next time... I dont want to stay here again! When I asked for a manager to call me. No phone call. Takes DAYS to reply to emails. And NO compensation!

"Enjoyable place"

Magne Vilfred H, Sandnes, Norway 31/05/2019

This was our first stay on our roundtrip of southern England. We stayed to days as we visited Windsor Castle and Oxford. Pleasant room with all that is needed for a comfortable stay. Breakfast and dinner of standard quality, nothing extravegent.The gardens around the hotel was very nice, with canals, waterfall and wild birds. We enjoyed our stay here.

"First impression impacted the stay"

User 23/05/2019

It was my first impressions of this hotel that left a lasting view of the place and hence an average review. To start with I arrived on a Sunday evening and when the receptionist informed me about breakfast I asked is that where I can get something to eat tonight I was informed that the kitchen is closed on a Sunday due to not being busy - not really what I wanted after a 4hr drive. They then allocated me a room which was apparently in the block just across from reception and on the first floor. So off I trek (no lift) with two bags to find that the room was not there (an believe me I looked). Off back to reception still lugging bags and by this point really not amused. I think the receptionist thought I was making it up and didn't really offer any assistance other than the option of another room. This I found out was at the end of the block where the rooms open directly on to the outside - always have reservations about these but must say the room on the inside was great having been newly refurbished. The only downside was having to walk past the rest of the rooms that are in the process of being refurbished. The bonus though of this room was that I could park directly outside and it was situated right next the river which had a lovely outlook. After a couple of issues with the key card not working the only fault I could find with the room was that the shower was a little on the feeble side. The room was quiet had everything you would need and the bed very comfy. I tried breakfast on the first morning but was not that impressed with the continental buffet on offer. I went to the restaurant for 7am and there was not a member of staff to be seen for at least 10 mins. I was offered cooked items from the kitchen but after the events of the night before I had lost faith. I didn't bother with breakfast for the remainder of my stay and chose to eat out every evening so cannot comment on the food service. The hotel does have a lovely setting and grounds but my lasting impression sadly is that I probably wouldn't return.

"Friendly staff - shame about the room"

pauljake2015, North Wales, United Kingdom 13/05/2019

We stayed two nights. The reception staff were very friendly and welcoming. Unfortunately the room didn't match the staff. The radiator didn't work in the bedroom, and also leaked. We told the receptionist who offered a portable heater that we agreed to collect later.. Also the water in the bathroom was nowhere near hot. Both the bath I had and the shower my partner had, were tepid at most. We also reported this, and the very apologetic receptionist took an e-mail and phone number, but two weeks later we have heard nothing, hence this review.

"Joint 50th birthday bash at The Watermill Hotel"

User 10/05/2019

We hired the function room at the Watermill Hotel for a joint 50th birthday bash (May 2019, approx. 100 guests). Martin and his team did an amazing job hosting and sorted out any problems we had. The room was perfect (plenty space, tables and chairs, extra bar in the room, good dance floor area, clean toilets, etc). After the DJ stopped playing around 12.30pm, they kept the hotel bar open until 3am for guests. Had a great night, fully recommend the venue (both function room and hotel).

"Not great service."

Chantel C, Bourne, United Kingdom 08/05/2019

We came for a family wedding. During the speeches the staff were talking amongst themselves and clattering around. Very rude and could not hear the speeches very well. The staff did not speak much English at all, asking for a fork proved very difficult, the waitress did not understand and had to ask another member of staff. When upon asking for a bottle of Saviungon Blanc the bartender did not know what type of wine it was and after explaining it was a white, she just said 'What this one'. The buffet breakfast was not stocked well and most of the time we had to wait around for the food. The room was not very clean. Dried sick around the toliet. I do not like to leave bad reviews on here but after contacting the hotel about my dissatisfaction, I did not even get a reply.

"Kindness "

User 05/05/2019

It is a rare commodity and not often spoken of. It is a quality which transcends service. It comes directly from the heart. It is a feeling received. And so it is this quality that we associate with this venue. The kindness of the staff. True it is nestled in Bourne End a leafy village with a river running through it. The hotel is built around the remains of an old mill. The rooms are comfortable well appointed and reasonably modern for the travelers that we have become. Sure it be nice to have some connections and better and faster internet but we will take kindness any day.

"Wedding festivities "

Bhavs79, Greater London, United Kingdom 04/05/2019

We had a family wedding over 2 days at the water mill hotel, over the Easter weekend. We hired out the 4 conference rooms for all of the functions. The general manager the rest of the staff were very helpful, anything we asked was no trouble and did everything we asked for. We had food ordered for the ceremony on Friday messed food and bbq we had falafels, salads, pitta bread, sweetcorn, chicken, lamb sheesh & vegetable skewers with hummus and tzatiki. The food was fresh, hot and amazing. All the guests loved the food and it kept coming until everyone had had their fill. We had different food for the reception. Paneer tikka, tandoori Mogo, salad, nan, lamb skewered tandoori chicken, aloo tiki burgers with chilli sauce and mint sauce again absolutely fabulous food the guests loved it and couldn't get enough of it. The staff did all the set up as and when we needed them to. Always at hand to help out and answer queries making sure all the guests are looked after. They did fabulously couldn't have asked for more from them. The hotel is beautiful and if the weather is nice (which it was) we all got the sit on the decking outside and enjoy the peaceful grounds and views. We ordered food from the menu in the evening and no complaints all of it came it nice, hot and fresh and everything we asked for we got. The guests were raving about the hotel and the service. The rooms are a bit tired and in need of modernisation it could new showers as the ones we all had hardly worked and hardly any power but apart from that they were comfortable and homely.

"Good value"

User 24/04/2019

Good value for Easter Sunday inc breakfast. Hotel tired breakfast vegetarian! Watermill running but is noisy like a noisy aircon you cannot turn off. Bed was comforatble room service meal was not great


User 23/04/2019

We have just come back after spending a fabulous Easter Weekend at the hotel. Thank you to all the staff for making it a memorable week-end. We have been doing this for the last 10 years,all 30+ of us and they have always been very accommodating. A special thank you to Angelo the Manager.You were so helpful from the planning,right through the whole 3 days. Nothing was any trouble and your recommendation of the fruit platter and array of sandwiches was truly appreciated. Thank you to Alisha,Loli,Hugo and anyone else we missed.

"Afternoon tea"

TippElle13, London, United Kingdom 20/04/2019

We phoned up with a few hours notice to see if they could arrange afternoon tea for us and they were amazing. It was served in the conservatory and the food was delicious. You could tell it had all been especially made and the scones were to die for. Service was excellent- staff were lovely. Thank you.

"Excellent value"

Global24711641650, Taunton, United Kingdom 19/04/2019

Excellent value for money. Room amenities all worked well. Instant hot water all the time and really big bath towels. All meals very good freshly cooked. Heating individually controlled. Access to motorway etc. simple.

"Excellent venue for Business Meeting"

Sunjay M, London, United Kingdom 15/04/2019

Lions Club have they district monthly meeting held at this hotel. I will struggle to find anything negative to say about the Hotel and the Staff. I felt the staff were very eager to please and were very professional. Any requests we made were sorted Lovely food

"Good for a night's B&B"

T S, London, United Kingdom 09/04/2019

Modernish hotel but needs updating. Room was comfortable but only had a small window. Breakfast was ok but overcooked. Good for a night's B&B though and fairly close to the A41 & M25. The White Horse Pub over the road was good for lunch.

"My Wedding"

User 06/04/2019

The Hotel hosted my wedding at the end of March. I will struggle to find anything negative to say about the Hotel and the Staff. From the initial booking I felt the staff were very eager to please and were very professional. Any requests we made were sorted with no fuss making the planning process simple and stress free. Leading up to our big day the hotel wedding planner “Yasmin” was in regular contact and couldn't have done more. This was her first wedding for the Hotel, that surprised us as she appeared confident and professional and did a superb job on the day. On the day everything went without a issue. The room was presented beautifully and the staff were excellent. The food was tasty and fresh. The weather was good so gave us the opportunity to have photos taken in the pleasant garden and on the decking area. The duty manager was constantly close by but I didn't need to speak with him as everyone worked well under his pleasant supervision. An example of how accommodating the Hotel were pleased myself and most males there (sorry not being sexist) - the draft Lagers initially available were not to my taste. The Hotel arranged for barrels of my preferred lager to be available on the day. A good move by the Hotel as I'm sure they sold lots. Myself and my wife would recommend the Hotel to anyone wishing to hold their Wedding there. Excellent venue and service. Very polite and friendly staff.


User 30/03/2019

Dodgy thermostat on my radiator ment i couldn't heat the room without a load of noise. There is also the watermill outside some of the rooms wondows which im sure is nice but is very loud. There was also a constant humming noise from 3am till i checked out, it was the radiator in the hallway. In the morning i tried to use the toilet but the towel heater is too close so you cant sit on it, when i did i burnt my leg

watermillhotel, Manager at The Watermill Hotel, responded to this review
Dear Mr. Christopher, I am sorry that on this occasion you were disappointed with your stay. I treat all feedback with the utmost seriousness and following our telephone conversation, I was under the understanding that your disappointed experience with the noise from the watermill was solved. Please feel free to contact me directly on 01442349955 or [email protected] Sincerely, Angelo

"Nice quiet hotel"

Patrycja_Ko, Trinec, Czech Republic 27/03/2019

We stayed in hotel for 3 nights and it was great! Our room was clean, quite small but for us it was enough. The staff were so professional and friendly. Hotel is few minutes from Hemel, but bus stop is near the hotel. Highly recommend if you are looking for a hotel in the area.

"Wedding dtay"

DebSum, Watford, United Kingdom 25/03/2019

Visited for a family wedding held here. Service, staff and food were great and we had a marvellous day. The room however was a little tired- curtains hanging off the rails, room unbelievably hot and possibly the most uncomfortable bed ever. The bed moved side to side, creaked whenever you moved and I swear you could feel every spring.

"Basic but served purpose. "

Jonofromcas, Castleford, United Kingdom 03/03/2019

Stopped for one night. Would normally have stayed closer into Hemel but hotels booked up and so stayed here which is a quite a bit out of town. Rooms ok, nothing special but served what we wanted. River running outside bedroom window was a pleasant view. Complementary toiletries smelled good also. Didn't stop for breakfast as was eating in Birkhamsted so cannot comment. Hotel undergoing renovations whilst we were there so car park size was restricted.


User 03/03/2019

I stayed at the Watemill Hotel for only 1 night in the suite 226. My experience was really good because the facilities were perfect in the room, the bed was very large and very comfortable and the pillows of the bed were very soft. The food presented in the room was also very nice, I enjoyed it myself. The staff is really friendly from the kitchen to the reception. I highly recommend this hotel to anyone. My compliments to the general manager. Thank you very much.

"Lions Convention March 2019"

User 02/03/2019

Great venue with very helpful staff. Reception staff were efficient and cooperative as well. The management must realise that they need a few more staff as there were not enough to cater all the guests. Food was hot tasty and well presented. Surely a place we would visit again.

"Rather basic hotel"

Poppadoc5748, Brighton, United Kingdom 06/02/2019

We met up with some friends from the Midlands and spent a day and a night at this hotel. It is pretty basic and the rooms we were initially offered were rather 'tired'. However, when we asked, the receptionist put us into newer and slightly larger rooms which were better decorated. At the front of the hotel is a conservatory which would comfortably seat six people. For us and our friends this was a great place to sit and chat. There was a bar on site which served some food but, during our stay, no-one seemed to be eating in the hotel. Across the road are two pubs which serve good food and there is also another pub close to the canal about 10 minutes walk from the hotel. The weather while we were there was wet but in better weather the hotel is set up for wedding receptions in reasonably attractive grounds.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Good Morning, Thank you so much for taking the time to review our property. Your feedback is very important to us and we will be using it to implement improvements for guests in the future. I would like to assure you that we are currently in the process of structure refurbishments and we would love to welcome you back once again to provide you with a superior experience We hope you will come back and see us again in the near future. Kind Regards, Ioli

"Afternoon tea"

JennyEngland, England 26/01/2019

Seven of us had afternoon tea here for a special occasion. The scones and sandwiches were fresh and lovely. Very reasonably priced too. Very good and attentive service from the receptionist, Natalia. We would return.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Jenny, Thank you very much for taking the time to review our property, your feedback is very important to us. We are very happy to hear that you enjoyed your afternoon tea and would like to thank you for your kind comments regarding the service provided by Natalia, I will make sure to forward your kind words to her and we look forward to welcoming you back again in the near future. Thank you once again for your feedback Kind Regards,

"Conference for 123 people"

Nicky S, Leicester, United Kingdom 22/01/2019

I organised a one-day conference for client Flamingo Paperie at the hotel this weekend and the service was second to none. The team was extremely helpful, especially in light of additional numbers of delegates being added at the last minute. Food was delicious and the hotel was particularly good at ensuring that dietary requirements were carefully adhered to as we had a few delegates with food allergies.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Nicky, Thank you for taking the time to review our property, your feedback is very important to us. We are very happy to hear that you enjoyed the food and the service provided. I will make sure to forward your kind comments to our members of staff. We hope that we will get the chance to welcome you back in the near future. Kind regards,

"Basic! Needs updating."

Orianapc, Hertfordshire 20/01/2019

Came here for a conference and decided to stay the night before. Check in okay; asked if we wanted to book breakfast explained that we had booked dinner, bed and breakfast. Oh yes, do you want to book for dinner? Same answer. Room was basic but clean, curtain hanging off end of rail and room was cold, managed to turn radiator on and soon warmed up. Towel rail in bathroom was cold and no way to turn it on. Went down for a drink and tried to order a sandwich- sorry chef doesn't come in until 5. (went over the road for lunch instead!) Very confusing information as booklet says food available from 5pm but information about food says cream teas available 7 days a week from 1pm to 5pm! Went down for dinner, where do I start? My husband asked if he could have mash instead of chips with his pork belly, waiter asked the chef and answer was yes. I ordered "Freshly battered fish of the day with Chunky chips", ordered a bottle of wine and he brought it out, waiter started to pour a lovely looking red - pity we had ordered White! Meals arrived (brought out by the chef in his jogging bottoms and wooly hat) with my husbands meal buried under a mountain of chips! Explained he didn't want chips and mash so he took it away and returned without the chips. Fish was NOT FRESHLY battered, it was a measly looking piece of fish which was overcooked, dry and inedible. The chips were also cheap and nasty looking frozen chips which were also overdone, very disappointing. Asked for desert menu and then the waiter came back a few minutes later and said only desert lemon or chocolate cheesecake, asked if ice cream was available? Came back yes! The ice cream was lovely! Retired to our room for the night. Asked at reception about the towel rail not working and was told she could give me an electric heater - not ideal in a bathroom! The bed was "bouncy" to say the least. It was like being in a hammock on a boat! It literally rocked from side to side if either of us moved during the night! Sign in bathroom says not drinking water so had to use the bottled water for a cup of tea! Headed down for breakfast, got pounced on before we had even sat down "do you want breakfast?" asked what was available, "sausage, bacon beans, English breakfast." Ordered two full English, one without beans (told him this three times) and yep it arrived with beans. I explained that one should have no beans and waiter looked shocked as if I hadn't mentioned it before! Checked out and headed for the conference. This hotel is clearly geared towards this type of event. Conference was great and wondered what lunch would be like given our experience to date! What a shock, hot and delicious. Choice of chicken in gravy or beef stroganoff with rice, vegetables, new potatoes and salad. Amazing how they can feed 120+ people in the space of an hour but fail so miserably with just two guests in the restaurant. Staff were pleasant and friendly but didn't always seem to understand questions. I would consider staying here again but wouldn't bother with dinner, just walk across the road to the pub! Our room backed onto the river, so no road noise just the sound of the water.

"Good value clean hotel but lacks atmosphere."

danhorr, Swindon, United Kingdom 09/01/2019

The Watermill has a lot of good features, the river running through the hotel complex is really nice. The rooms where really clean and tidy and well appointed. The decoration throughout the hotel is pretty dated and there is no atmosphere in the bar area, no music, no TV. Staff were friendly, so nothing to complain about there :)

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Hi, Thank you so much for taking the time to review our property, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Further, I would like to assure you that we are currently in the process of structure refurbishments and we hope to welcome you again in the near future. Thank you once again for your feedback and will make sure to forward your kind comments to our staff. Regards,

"New Years Eve Party"

User 04/01/2019

We went to this New Year's event two years ago as well, it was a great night out then, but now it has even improved even further. The food was very good, well prepared and served hot and tasty. Table decoration was excellent, and the room also nicely decorated, free glass of prosecco on arrival and at midnight and the drinks on the evening were very well priced, especially the wine. Easy parking, friendly staff, a good disco and it seemed all enjoyed the night. The new management certainly tried hard to deliver and succeeded at a very good value price; we will be going again.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Thank you very much for taking the time to review our property. We are very happy to hear that you enjoyed the New Year's Eve party with us and we do want to thank you for your kind comments, I will make sure to forward them to our team. We are looking forward to welcoming you back for another party in the near future. Kind Regards, Ioli Mazgaltzidou

"Good Location"

StamfordBridge1905, London, England 31/12/2018

We stayed one night at this hotel when visiting family in the area. The staff were friendly and helpful when required. The room was clean although could do with some TLC (end of the curtain was off the rail) but overall we were satisfied and would stay here again.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Thank you for taking the time to review our property, we really appreciate your feedback. We are happy to hear that you were satisfied with your stay and we look forward to welcoming you again in the near future. Regards, Ioli Mazgaltzidou

"Good hotel for business traveller"

User 19/12/2018

Comfortable, clean room, comfortable bed. Despite being on a main road it was very quiet and peaceful thus ensuring a good nights sleep. A good breakfast to set you on your way. Whilst not a 'Buffet' breakfast the service was quick. It is nice to sit outside in the summer and the bar/restaurant area is cosy in winter.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Thank you Richard for taking the time to review our property. We are very happy to hear that you had a comfortable and peaceful stay with us and enjoyed our breakfast. We look forward to welcoming back again in the near future. Kind regards, Ioli Mazgaltzidou

"Business Christmas party"

Coastal34872680128, Hemel Hempstead, United Kingdom 17/12/2018

Room was ok but water not very warm for a nice bath plus the times I got woken up made me tired for the rest of the day not worth the money I paid also quilt very thin got cold during the night even with the heating on

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Thank you very much for taking the time to review our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations and I am sorry to hear that you didn't have a comfortable stay with us. We would like to assure you that we have informed our maintenance team regarding the issue with the hot water and has now been resolved. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly on 01442349955 Thank you once again for your feedback Kind regards, Ioli Mazgaltzidou

"Clean and comfortable"

User 11/12/2018

Stayed for 1 night while visiting Harry Potter world. Had room service as my daughter wasn't very well and it take a long time to come but when it did it was very nice. Ciril who fetched our food was very friendly.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Cairen, Thank you very much for your feedback. We are very glad to hear that Cyril took good care of you and your daughter and we will make sure to forward your kind words to him. Thank you once again for taking the time to review our property, we really do appreciate it. If I can be of assistance in the future, please don't hesitate to contact me at 01442349955. Regards, Ioli Mazgaltzidou

"Christmas Party Venue"

User 11/12/2018

Took a party of 35 people to there Christmas Party Night, with not one negative comment. Staff, amenities and venue all very good. Food very good and bar facilities more than adequate. If you are thinking of off a venue I recommend this one.

"One night at the Watermill Hotel"

Annette T, Doha, Qatar 03/12/2018

This hotel has an interesting layout, a main building with reception, restaurant and bar plus some rooms and then several 2 storey outside buildings - no lifts and no covered walkway from the main reception to the outside buildings so not so nice in the rain or if you have lots of luggage! I was in a spacious non smoking twin room at the very end of a 2nd floor corridor in one of the outer buildings so it was very quiet and comfortable but the room definitely smelt of smoke although this could have been in the fabric of the room and from long ago. The bathroom had a full size bath with a shower over it so check facilities if you have mobility problems and need a walk in shower. Plenty of car parking available at the front of the hotel and outside each of the out buildings. Arrived in the dark and left in the dark so I didn't get to see the grounds or the river which I believe are a feature.

"Fawlty Towers"

Bluebird18, Edinburgh 03/12/2018

Wish I'd checked the reviews before booking a room here for two nights to attend a family wedding being held there. Hotel looked lovely but the warning signs were there at check in when the receptionist had problems activating the room keys. We settled into our room which at first glance looked okay until that is we decided to have a sleep in the afternoon (we'd been travelling since 5.00am). When my husband turned over the bed collapsed! On closer inspection one of the legs had sheared off and had been crudely repaired! When we reported this we were immediately given another room but it was obvious the staff were aware of the problem. The new room was certainly bigger than the previous one but after a horrendous night with little sleep and sore backs in the morning we weren't looking forward to a second night there. Things got worse when we went for breakfast. We were asked if we wanted a cooked breakfast to which we said yes but after my husband had finished his cereal. He was half way through his cereal when the said cooked breakfast was plonked down in front of us without us even being asked what we wanted to eat. At this point we decided enough was enough and we managed to get booked into a nearby Premier Inn. It's such a shame that it's run in such a shambolic way as there's so much potential there but it certainly doesn't deserve either the three AA stars or to be part of the Best Western hotel group. The staff don't have a clue about how to run a hotel or customer care. Avoid at all cost!!

"Sunday Afternoon Tea for relatives and friends"

mwhit_12, Hertfordshire, UK 20/11/2018

I organised this as a surprise get together for my Father. Everything went really well and I would recommend the venue for this. The quality and quantities of food were excellent, we had the traditional option. Ensure that all matters relating to the administration of your booking are clear as there were issues around this prior to the event, which were resolved by the manager, but I was very surprised that this happened at a Best Western hotel, and this is why I have stated four not five stars. I would recommend this venue for pre-booked afternoon tea.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Thank you for taking the time to review our property, your feedback is very important to us. We are very glad to hear that everything went well for your get together and that you enjoyed your afternoon tea. We will be using the feedback you gave us to implement improvements to ensure we offer the best service possible and we would like to assure you that we will ensure that all administration matters are provided in a clear manner however, we are glad to hear that everything was resolved and we hope that you will come back and see us again soon. Regards, Ioli Mazgaltzidou

"Party Time"

Francis M, Bristol, United Kingdom 14/11/2018

Great Location and facilities for a Birthday celebration. Excellent and friendly service during a weekend stay offering very tasty table buffet during the celebration with close attention of service by staff. Rooms were warm, clean and comfortable with ample facilities

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Francis, Thank you for taking the time to review our property, your feedback is highly valued. We are happy to hear that you enjoyed your time with us during this birthday occasion and we do hope that you will come back and see us again soon. Regards, Ioli Mazgaltzidou

"Family function"

Anemaroo, Plymouth, England, United Kingdom 11/11/2018

We enjoyed a family party at The Watermill and stayed overnight. Cyril on reception was very welcoming, polite and efficient and also had to man the bar which he did admirably. The finger buffet food was ample and a really nice (although carb-rich) spread although none suitable for a vegan to eat (from his experience he had brought his own). The function room was perfect. The toilets were nearby but had no soap provision for hand washing in the ladies and was not acted upon when asked to rectify. Not very good for hygiene purposes especially with a finger buffet and there was no soap provided in the room so we had to use the shower gel for hand washing there. The breakfast was nice and a hot buffet provision with a nice selection of tinned fruits and cereals. Self serve toast, pastries and beverages were provided. The room was clean enough although the surfaces were grubby and I found some condoms in the drawer! I tried not to look too closely! The bath towel was stained although looked clean. For the price it was a adequate provision for a nights stay for the purpose of our visit.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Hi, Thank you for taking the time to review our property, your feedback is highly valued. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear that Cyril provided you with a warm welcome, he is a highly valued member of our team. I am sorry to hear about the condition of the room, I assure you that we have forwarded your feedback to our housekeeping team and have ensured to take extra care when clearing the rooms. We do hope you will come back to see us again soon. Regards, Ioli Mazgaltzidou

"Dated and Unloved!"

lexyafc, Bath, United Kingdom 01/11/2018

The hotel may sound nice with a watermill running through it, but it's terribly dated with interior brick work throughout, and ancient decor in the bedrooms. My curtains were hanging off the rail, a bedside light didn't work, another was covered in cobwebs and the toilet seat was cracked (and looked about 30 years old...) The room was freezing on arrival so I turned the radiator up, only to find the heating went off about 10pm so I spent the night shivering and consequently got no sleep! I did ask for an extra duvet but was brought two manky looking brown blankets, a bit like the ones my grandma had in 70's. One was covered in stains, though it did smell clean so I gave it the benefit of the doubt because it was so cold! Went down for breakfast at 9am and the food was edible but very bog standard. Staff were friendly but I definitely would not stay here again. Half expected to see Alan Partridge walking around the corridors...it's that kind of place...

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Alexia, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to assure you that we are currently in the process of structure refurbishments with aim to improving our rooms and overall facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955 Regards, Ioli Mazgaltzidou

"2 day weekend conference at the Garden Suite"

Grace A, Hatfield, United Kingdom 30/10/2018

This is the first time we have used the Watermill Hotel for a conference. The conference was held in the Garden suite, a large room that can be sectioned off with moveable walls. The staff were excellent - nothing was too much trouble. Particularly Martin, who was on hand at all times, even coming in on his day off (Sunday) to help out. Organisation was a dream and this helped the course run very smoothly. The restaurant catered for a wide variety of special dietary requirement with no fuss. The food was excellent and service again wonderful. Bedrooms were larger than expected and clean. Overall a great experience, value for money and great service. We will definitely be back again.

watermillhotel, Guest Service Executive at The Watermill Hotel, responded to this review
Dear Grace, Thank you for taking the time to review our property, your feedback is highly valued. We are very happy to hear that our staff members offered you the service and warm welcome that you deserve. It was great having your group with us and we look forward to seeing you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01442349955. Thank you once again for your feedback, we really appreciate it. Sincerely, Ioli Mazgaltzidou

"Spiders in the bath"

happyfamily24840881, pembrokeshire 29/10/2018

Spiders in bathroom and corridor, bath wasn't cleaned see pictures Uncomfortable beds, bent broken lamps Barely warm room as had radiator again pictures taken , all you'll NEVER want in a hotel Fire doors wedged open Don't come here , I'll never return


User 22/10/2018

Arrived at what looked like a very nice Hotel,Having checked in we were told room number and nothing else. Only one card to enter. the room which was sparse and the bathroom left a lot to be desired with plugs that did not fit sink nor bath and the tiles could have done with a good clean, when reported to staff they appeared not to understand and excuses were made , but nothing appeared to have been done about it, when checking about breakfast it seemed that no one knew how to work computer to answer questions and the staff command of the English language was poor.to crown it all the window did not close properly and condensation was running down the inside of the same , neither my husband nor I slept for the cold. Suffice it to say overpriced, unhelpful staff, and would not reccommendto anyone

"Day away with an evening stay"

Rosemary B, Leicester, United Kingdom 20/10/2018

The room and restaurant very high standard of cleanliness, however think we only had a few words from staff during our stay which didn't make it welcoming. We requester a easy accessible family room to which we were told family room was on first floor and we had to struggle with luggage, one member of our group walking with the aid of her stroller. No lift. Food we ordered was all obviously ping meals pizza was a soggy melted mess on the plate, pie had a cold piece of pastry placed on top and carbanara warm. Breakfast was another disappointment food was a lot better however everything was being cleared away as we were eating cooked so no toast etc available to finish our breakfast even the drinks machine was taken away. A very disappointing end to what had been a lovely day out. We will not be returning

"Clean and comfortable"

Sandra W, Edinburgh, United Kingdom 19/10/2018

Originally a flour mill with water running all around the hotel. Many of the rooms looked like a motel with rooms opening to a balcony, we were in the annex and a good sized room, but what we noticed more than anything, was how clean everything was. Bed very comfortable and firm, enough complimentary coffee and tea and a decent shower. We only stayed one night and didn't use the rest of site as left early in morning, but thought it was worth a bit of praise, as we think it was the cleanest room we've seen in the last few years.


gregcrofts, Birmingham, United Kingdom 17/10/2018

in short. Staff speak very poor English, the bar is terrible, I ordered a Guinness which was like vinegar, then a Boddingtons which was like vinegar plus acid....... CLEAN THE LINES. I did however enjoy watching the rats frolic on the stagnant lake surrounding the rooms and thrilled at the Managers publicly chastising the staff for not having a clue how to serve or even how enter items on the till. the room itself was ok? apart from the er the road for food dripping toilet which was a nice backdrop to the nearby trains.....................Go over the road for food and drinks!

"Horrendous business event"

lestamunda, London, United Kingdom 12/10/2018

Attended a business breakfast event and felt so sorry for the hosts. As a fellow business owner, when you book a hotel for an event you expect a level of service. In fact, ANY level of service would have helped! Breakfast was late and slow, plates ran out, cutlery ran out, tables weren't cleared quickly..... the list goes on. There was no manager on site to help, so everybody was pretty much left to it!!! AVOID!!!!

"Good place for family stay"

User 07/10/2018

The location was amazing , had planned a damily trip and everyone enjoyed it. Staff were really good Marteen and cyril they made you feel welcome. Buffet style breakfast was really good.Will surely visit again.

"Excellent customer service"

User 05/10/2018

We had a comfortable stay at the Watermill hotel. The front desk staff was very friendly. We were impressed by the room service offered to us by Mr. Pereira. We came across the manager Mr. Fernandes who was very jolly, n fun loving person who made us feel at home. Indeed a pleasure meeting these human. We really had a very pleasant stay.

"Nice place and friendly staff"

A F, Isle of Man, United Kingdom 26/09/2018

The breakfast was widespread and delicious and had a good healthy section. The canal was nice and the rooms were exceptionally clean. We had a good experience Very helpful and responsive staff. no air conditioner.

"Mr Chris and gary"

chrisolivaresuk, Hemel Hempstead, United Kingdom 24/09/2018

We have stayed here at the Watermill for the third consecutive week, we are business users and have been treated absolute brilliantly by all of the staff, especially Cyril at the bar and Alina in the reception. These two members of staff should be promoted in our opinion, they are fabulous and a great asset to the hotel. Our trip would not have been half as pleasant if it were not for these two members of staff. Great rooms, great views, amazing food and staff are smashing!!! Highly recommended

"Nice Location, Beautful view, Comfortable Room and Great Service"

Zoem59, Stevenage, United Kingdom 23/09/2018

Visited our family in Hemel Hempstead and hence chose to stay here. The rooms were quite comfortable with beautiful view . The staff were quite professional and pleasant. Had a comfortable stay. Tea with sanwiches and scones served in the lounge were freshly made tasted great.

"Excellent customer service"

rexcia0725, London, United Kingdom 22/09/2018

We had a comfortable stay at The Water Mill Hotel and the check-in was very smooth ,we were given excellent room service by Mr Cyril Pereira the staff was very friendly and the manager Mr Martin Fernandes was very interacting and a fun loving person. We had a very pleasant stay.

"Never again"

User 20/09/2018

We come away for a few nights and when we arrived to the hotel we was left waiting for ages the staff was very rude and didn't really no any English when we got in the room it was cold and the towels was dirty like they had been left from people before when we told them they said they would bring new and we never got til next day. Then when we went to check out they try saying are payment didn't go thought so we had to pay again which we didn't really have the money so now they have had two lots of money and we have been left overdrawn its a joke had to get police and fraud team involved its taken a lot of my time and effort today and has left me very poorly with my mental health and stuff..

"Hotel from hell"

User 20/09/2018

We come away to Hemel to visit family for a little break and stay at this hotel when we went to check out it didn't go smoothly they said my partners card declined even tho we rang the bank it never so we had to pay on my card which was last of my money for a week to buy milk, nappies and they told me they would put the money back in and to much of are surprise were still waiting and been on phone all day to them and back which has been really stressful and I don't need it, I have a new born baby so need time for him and haven't been able to do this so really upset and angry about this, So we're 140 pound overdrawn so any child benefit I get is gonna come straight out we have now and haven't got a lot of money anyway. Which now the police and fraud team are trying to sort out but until then we're without money. The staff are very rude and couldn't understand me and keep hanging up to be honest it's been a joke... Wouldn't recommend this hotel at all !!!

"Superb again."

jeanhZ4052RB, Abbots Langley 18/09/2018

Went for afternoon tea again as had enjoyed it so much the time before. Tea was made strong, just how we asked for it, sandwiches were beautifully fresh, and the cakes were delicious. There was masses of cream with the scones and the scones were the best we have ever tasted. We asked if they were made in house and were told yes they were made fresh by the chef. Absolutely delicious!

"Best bit was leaving!"

sadvad, Macclesfield, United Kingdom 16/09/2018

When we arrived in our room the curtains were hanging off the rails which didn't bode well. The windows were filthy and actually had cobwebs on them; the sills were covered in dirt. In the shower the water pressure was a trickle and therefore useless for washing a full head of long hair. The final straw was being woken by workmen in the morning. We would not recommend this hotel to our worst enemy.

"Terrible room, terrible diningroom"

User 07/09/2018

Our room was filthy, drapes hanging on few hooks, afraid they could fall on the floor. Bed cover had tears and holes. Bathrooms looks like something from a construction site. Never again will we stay in such a mess.

"Nove piace and top staff"

Baciccia_Riou, Avigliana, Italy 23/08/2018

Se arrived in the night and the staff help us to fine a dinner in a no t easy situation. The place is lovely. I don t give 5 star due to the not high level clean of the room. A special Tanja to the Young receptionist girl that helped us.


User 16/08/2018

stayed here as we were attending a party here so it was convenient. Staff were friendly and the location is nice with the river however Our room was not good, bath stained, toilet seat stained, The mattress on the bed was absolutely awful it was lumpy and sank in the middle, it definitely needed a new mattress and a bigger bed, it was probably the smallest bed we have ever slept in at a hotel.. talking of hotels it was more like a motel only it was way over priced for what little comforts you got, i did not sleep at all that night. breakfast at £10 each extra was not worthy of £10 more like £4, it was buffet style and not good, for £10 i expect a choice of eggs not just scrambled powder eggs, i expect someone to bring us toast not make it ourselves, we even had to make our own drinks from a machine... will NOT be staying here ever again.

"Birthday Bash"

Bligesheela, Campton, bedfordshire 16/08/2018

This was a joint birthday party with band involving over 100 guests included drinks and a buffet together with some accommodation. From the start to the end this event went perfectly and this was due to the pre planning undertaken throughout by Rachel the Event Coordinator. Staff on the day were excellent. The accommodation was again very good and we were given a reduced rate which included breakfast which again was very good. Several of our guests will use this hotel again when travelling in the area. Well done Team Watermill

"Overnight stay"

User 06/08/2018

Staff were very helpful very polite When we arrived we were allocated a disabled room we did not request a diabled room and we had paid for a double executive room. After speaking to reception they moved us to a double executive room what we had requested when we booked. As we were going to a wedding in the evening in a hotel down the road we were expecting to have lunch at the hotel and sit on the outside part of the hotel where the mill is it is like a decking this was not possible as there was a wedding in the marquee at the property but the decking where people staying at the hotel should have been able to sit was taken up by the wedding guests coming through being offered a drink We ended up haveing lunch at the local pub and going back to our room until it was time to leave for the wedding we were going a short way away Breakfast included in the price we were asked if we wanted full English we had no idea what included and were not asked if we wanted scrambled poached fried eggs a small menu on the table shiwing what is included would assist Could be a good hotel but surely paying guests should not be an after thought

"Two nights away"

Tim P, manchester 31/07/2018

So I checked into the hotel around 10pm and was greeted by the very personable Maria, a lovely manner and very helpful. I stay in many many hotels and never write reviews but just the way this lovely lady checked me in and showed me the direction of the room and her very pleasant but professional approach made me want to write this. The hotel is ok and “safe” for a short stay - does need some money spending on it but the room I stayed in was fine. Message to management: Give Maria a raise, she is a credit to your business!

Vijay S, Manager at The Watermill Hotel, responded to this review
Dear Tim Thank you for your response, we are glad that you enjoyed your stay and our front office staff specially Maria very helpful.

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