The Watermill Hotel, Sure Hotel Collection by Best Western

While walking past this establishment during a pleasant walk with friends, a guest came out of the Watermill Hotel and asked me for a cigarette. When I explained that I did not smoke he became hostile. The young lad then proceeded to follow me a short distance before returning to the hotel.

On Saturday 5th September, I went to the White Horse, Bourne End, a family-friendly restaurant, for dinner. The White Horse is situated directly opposite the Watermill and my family and I noticed several people gathered just outside the hotel. This hasn't been the usual scene there in the past. Whilst dining with my family, and enjoying the usual relaxed ambience, an individual appeared at the bar, asking for a free drink. As one would expect, the lady in charge refused this and suggested that he leave. The individual made his presence felt by raising his voice and continuing to demand a free drink, interspersed with what can only be described as some form of protest in his own language, refusing to leave. Several guests attempted conversation with the individual but it became clear that he wasn't prepared to leave. He was most persistent and intimidating towards anybody who spoke to him. The Police were called and, after spitting on a member of staff, he was handcuffed and removed. From what I gleaned from conversations, the individual was staying at the Watermill, plus other problems have apparently occurred recently caused by individuals staying at the Watermill. There were families with children trying to have their dinner during this incident. It was a most unpleasant experience and the children looked terrified. I don't know why the Watermill is currently taking in such guests and I sincerely hope it stops to avoid any risk of further incidents of this nature.

We spent two nights at the hotel as we were visiting family nearby. Our room was clean and comfortable. The staff were helpful and welcoming. We didn't eat at the hotel so can't comment. We will definitely stay again if we are in the area.

Well run independent hotel greeted with a warm welcome and a free upgrade a very personal service and nothing was to much trouble. Alisha served our evening meal which again like the rest of the hotel was better that expected. Room was cosy and warm everything worked and the beds comfortable. The water mill adds to the charm of the place but like most mid range hotels it's down to the staff and the Watermill excels in this regard. We'll be back

Stayed with family for visit to Harry Potter studios and london... easy trip into london from local station and arrived at hotel to be greeted by friendly staff who were more than happy to help. Didn't expect too much as was under 80 pound for 3 of us for the night with brekkie included compared to other hotels in the area that were much more expensive but was pleasantly surprised by how clean and nice the rooms were with a lovely waterfall to sit by while eating and having a drink at the bar that was a fascinating feature. The food was lovely and the evening meal was a brilliant price. Would definately stay again if I came to London.

We stayed for two nights for a visit to Harry Potter Studios. On arrival the lady on reception was very welcoming and the room we were given was clean. The furniture, decor and bathroom could do with a bit of updating soon but overall the room was comfortable. We were very close to the waterfall which is quite loud - if you are a light sleeper you might want to ask for a room further away. Personally I really liked being able to hear it, it was just like having a rain sleep sounds app on. The cooked breakfasts were lovely, we really enjoyed them. On our second day we asked for two cooked breakfasts but only my wife's arrived. Since our orders weren't written down I would imagine this was due to poor communication between the breakfast staff and the kitchen. When mine did arrive ten minutes later I was not offered an apology for the extra wait. Another guest came in unhappy about how long she had been waiting for her room service breakfast. The hotel was very quiet with only a few rooms occupied while we were there so I am not sure why breakfast orders were taking so long or in my case apparent forgotten entirely. Overall - nice hotel in a good location, great food, breakfast service could be a little better. We would stay here again.

We booked the Watermill to stay the night before our visit to Harry Potter World and have to say the management could not be any more helpful and friendly. We arrived on a Sunday afternoon and booked in, but they was a mix up about the room as our son is in a wheelchair, we were asked to wait a little while, with a free tea and coffee and juice for our son while the room was changed and sorted for us.Once we got to our room we decided to have a meal via room service and we have to say the food was to die for, all fresh, cooked to a very high standard and so much flavour. After a very comfortable sleep we went to breakfast where the staff opened the side door to make it easy for the wheelchair to go in, again the food was cooked to a very high standard and was plenty to choice from. This is a hotel that we would stay at again when ever looking to stay in this area.

Lovely hotel in a wonderful setting. I travelled with my fiancee and we were given a lovely room with a scenic view. The room was very spacious and cosy. The bar area is nice and the staff went out of their way to make our stay memorable. I would highly recommend it and will be staying over again in the summer. A special thank you goes out to the manager for making our stay extra special. Kunal

I had a gift voucher for an afternoon tea and decided to use it at this establishment. Oh dear. 4 small stale sandwiches and 2 plain scones with a tiny bit of cream to share. Not up to the standard of any afternoon tea I've ever had before.

This was our second visit to this hotel. Booked a stay over the Christmas period, to be close to our son and daughter.We booked Christmas lunch for the family. Very friendly staff, totally focused on the their guests.Spacious room,easy parking,great breakfasts and excellent Christmas lunch.Thanks in particular to Arun for making our stay enjoyable. Garythegardener

Stayed for business, lovely location, staff were knowledgable and friendly, food was generally good although there was a tendancy to put peppers on everything! Breakfast was really nice and efficient service. Again as a lone traveller i felt safe and comfortable to eat and be in the bar on my own.

Stayed here last night as meetings nearby. It's easy to find and plenty of parking available. Warm welcome on arrival by the receptionist. I was given the wrong key, but the error was spotted by the manager and he brought the correct key to me. I also had an issue with the TV which was sorted immediately. Excellent service. Had dinner. Very good value for money and tasted great. Didn't have breakfast due to early start. Room was clean and comfortable. Had a good nights sleep. Will definitely stay again. The staff were great though. Very good service provided.

Had never stayed here before as left it late to book anywhere but was pleasantly surprised. Very comfortable room, very friendly staff, good breakfast.Very reasonable price. Right opposite two pubs serving food which was a bonus.We will stay there again when next we are that way.

Good location easy to find, good size room and large bed, decent quality bathroom. Good restaurant and bar with good selection and there is a pub oppersite side of the road. Car park was well lit and seemed secure. Will defiantly stay again

Clean hotel with good amenities in pleasant grounds. Staff were helpful and courteous excellent breakfast with nothing to much trouble. Would recommend this to anyone wishing to stay in a pleasant Hotel in a nice village. ample parking.

my first experience and I have been put off. Absolutely rude to me when dealing with something that wasn't explained clearly and didn't even apologise after for the mishap that had happened and to top it off the room didn't even smell clean.

visited this place the fourth time this year and i am very much impressed with the superior rooms. great service , the staff is always there for you. always tried to exceed expectation. I will recommend this place to others, great job@the watermill

Had an amazing experience on my recent stay. Excellent location and easy access to M25. Beautiful canal for walking around to town.. amazing meadows around the hotel. Very friendly staff and excellent service. Will be back soon.

The room was clean and the bathroom was pristine, instant hot water and fresh linen.staff was very helpful, breakfast was good and well presented and a very good location. Ample of parking place in the property.

Had stayed in the superior rooms, they are very good and comfortable. No complaints.. the staff was great and always smiling. Good food . Excellent breakfast. I will be visiting again this month, but on a business trip. I will stay again at the watermill hotel. Keep up the good work....

Too basic rooms. Poor and dated rooms. Slow service and not enough staff to adequately manage. Although they tried hard. Seemed unsure what to do at times. Not clear on what was always needed seemed to wing it regarding care

Booked into room 121 Monday 19/08/2019 afternoon. Got back to room late evening room was freezing cold, no heating available in room from radiator, duvet on bed very thin so had to put towels on bed top keep warm, no spare blanket in room. Not worth £76.00 per night for sure, something is going very wrong here as far as rooms are concerned.

Bathroom awful,toilet handle hanging off,sink waste blocked and the hairdryer useless.Breakfast coffee machine broken,had to have tea which was a teabag in a cup and the waiter brought hot water in a jug.No offer of extra toast and no side plates.

Bed lumpy and very uncomfortable. Weird smell in bathroom which was dated in decor. No breakfast menu available... then offered cold beans, stale bacon that couldnt be cut, coffee machine not working. Luckily we ate evening meal up the road on a beautiful canal side pub

I have seen some poor reviews but we stayed one night and enjoyed it with no problems at all. We had a room alongside the stream and it was lovely to leave the window open and listen to the soporific sound of the water rushing past. Room was very comfortable. Breakfast was cooked to order and was all that was needed. My wife loves porridge and i like a fry up so we were both happy. Pleasant staff. Good experience, we liked it.

I expected a lot more for the price - power points in the room didn't work, shower was terrible, breakfast was very average and staff didn't even register our breakfast reservation. We were also kept awake by a wedding party below us and weren't warned in advance. Very poor.

for the price we paid we were expecting to sleep in a bed without dried sick down the side of it. Also we were in a superior king size room that had two matresses of different sizes pushed together. it might be a 3 star hotel but there should be a certain standard!

Lovely place to stay the surroundings are breathtaking definitely coming back. Perfect for the Perfect Wedding. Many selections of restaurants and pubs locally and close to access the motorway. Hotel is in the process of being renovated, we stayed in a superior room which was very comfortable and spacious. Very modernised with a good room accessories.

Very matter of fact check in felt like an inconvenience... lied to about my room was told it was superior room until I showed pics off their own website then moved to proper room which was very nice and clean The female staff on reception and breakfast were very nice Hotel has 71 rooms there was no one for breakfast mine was included in rate ... went down was asked if I had booked as weren't expecting anyone for breakfast ??? Nothing was prepared they did cook hot breakfast to order which actually was very nice one of the best I've had at best western Looks like they are updating lots of the rooms and it's a nice building in nice location lovely pub across road too .... just dorado seem professionally run customer care needs improving

Worst stay ever here and the customer service after is even more appalling. Luke warm shower, promised a phone call from the manager not had one. The door look was broken and chain was broken. When asked if this was acceptable for the amount I paid they simply said breakfast on us next time... I dont want to stay here again! When I asked for a manager to call me. No phone call. Takes DAYS to reply to emails. And NO compensation!

This was our first stay on our roundtrip of southern England. We stayed to days as we visited Windsor Castle and Oxford. Pleasant room with all that is needed for a comfortable stay. Breakfast and dinner of standard quality, nothing extravegent.The gardens around the hotel was very nice, with canals, waterfall and wild birds. We enjoyed our stay here.

It was my first impressions of this hotel that left a lasting view of the place and hence an average review. To start with I arrived on a Sunday evening and when the receptionist informed me about breakfast I asked is that where I can get something to eat tonight I was informed that the kitchen is closed on a Sunday due to not being busy - not really what I wanted after a 4hr drive. They then allocated me a room which was apparently in the block just across from reception and on the first floor. So off I trek (no lift) with two bags to find that the room was not there (an believe me I looked). Off back to reception still lugging bags and by this point really not amused. I think the receptionist thought I was making it up and didn't really offer any assistance other than the option of another room. This I found out was at the end of the block where the rooms open directly on to the outside - always have reservations about these but must say the room on the inside was great having been newly refurbished. The only downside was having to walk past the rest of the rooms that are in the process of being refurbished. The bonus though of this room was that I could park directly outside and it was situated right next the river which had a lovely outlook. After a couple of issues with the key card not working the only fault I could find with the room was that the shower was a little on the feeble side. The room was quiet had everything you would need and the bed very comfy. I tried breakfast on the first morning but was not that impressed with the continental buffet on offer. I went to the restaurant for 7am and there was not a member of staff to be seen for at least 10 mins. I was offered cooked items from the kitchen but after the events of the night before I had lost faith. I didn't bother with breakfast for the remainder of my stay and chose to eat out every evening so cannot comment on the food service. The hotel does have a lovely setting and grounds but my lasting impression sadly is that I probably wouldn't return.

We stayed two nights. The reception staff were very friendly and welcoming. Unfortunately the room didn't match the staff. The radiator didn't work in the bedroom, and also leaked. We told the receptionist who offered a portable heater that we agreed to collect later.. Also the water in the bathroom was nowhere near hot. Both the bath I had and the shower my partner had, were tepid at most. We also reported this, and the very apologetic receptionist took an e-mail and phone number, but two weeks later we have heard nothing, hence this review.

We hired the function room at the Watermill Hotel for a joint 50th birthday bash (May 2019, approx. 100 guests). Martin and his team did an amazing job hosting and sorted out any problems we had. The room was perfect (plenty space, tables and chairs, extra bar in the room, good dance floor area, clean toilets, etc). After the DJ stopped playing around 12.30pm, they kept the hotel bar open until 3am for guests. Had a great night, fully recommend the venue (both function room and hotel).

We came for a family wedding. During the speeches the staff were talking amongst themselves and clattering around. Very rude and could not hear the speeches very well. The staff did not speak much English at all, asking for a fork proved very difficult, the waitress did not understand and had to ask another member of staff. When upon asking for a bottle of Saviungon Blanc the bartender did not know what type of wine it was and after explaining it was a white, she just said 'What this one'. The buffet breakfast was not stocked well and most of the time we had to wait around for the food. The room was not very clean. Dried sick around the toliet. I do not like to leave bad reviews on here but after contacting the hotel about my dissatisfaction, I did not even get a reply.

It is a rare commodity and not often spoken of. It is a quality which transcends service. It comes directly from the heart. It is a feeling received. And so it is this quality that we associate with this venue. The kindness of the staff. True it is nestled in Bourne End a leafy village with a river running through it. The hotel is built around the remains of an old mill. The rooms are comfortable well appointed and reasonably modern for the travelers that we have become. Sure it be nice to have some connections and better and faster internet but we will take kindness any day.

We had a family wedding over 2 days at the water mill hotel, over the Easter weekend. We hired out the 4 conference rooms for all of the functions. The general manager the rest of the staff were very helpful, anything we asked was no trouble and did everything we asked for. We had food ordered for the ceremony on Friday messed food and bbq we had falafels, salads, pitta bread, sweetcorn, chicken, lamb sheesh & vegetable skewers with hummus and tzatiki. The food was fresh, hot and amazing. All the guests loved the food and it kept coming until everyone had had their fill. We had different food for the reception. Paneer tikka, tandoori Mogo, salad, nan, lamb skewered tandoori chicken, aloo tiki burgers with chilli sauce and mint sauce again absolutely fabulous food the guests loved it and couldn't get enough of it. The staff did all the set up as and when we needed them to. Always at hand to help out and answer queries making sure all the guests are looked after. They did fabulously couldn't have asked for more from them. The hotel is beautiful and if the weather is nice (which it was) we all got the sit on the decking outside and enjoy the peaceful grounds and views. We ordered food from the menu in the evening and no complaints all of it came it nice, hot and fresh and everything we asked for we got. The guests were raving about the hotel and the service. The rooms are a bit tired and in need of modernisation it could new showers as the ones we all had hardly worked and hardly any power but apart from that they were comfortable and homely.

Good value for Easter Sunday inc breakfast. Hotel tired breakfast vegetarian! Watermill running but is noisy like a noisy aircon you cannot turn off. Bed was comforatble room service meal was not great

We have just come back after spending a fabulous Easter Weekend at the hotel. Thank you to all the staff for making it a memorable week-end. We have been doing this for the last 10 years,all 30+ of us and they have always been very accommodating. A special thank you to Angelo the Manager.You were so helpful from the planning,right through the whole 3 days. Nothing was any trouble and your recommendation of the fruit platter and array of sandwiches was truly appreciated. Thank you to Alisha,Loli,Hugo and anyone else we missed.

We phoned up with a few hours notice to see if they could arrange afternoon tea for us and they were amazing. It was served in the conservatory and the food was delicious. You could tell it had all been especially made and the scones were to die for. Service was excellent- staff were lovely. Thank you.

Excellent value for money. Room amenities all worked well. Instant hot water all the time and really big bath towels. All meals very good freshly cooked. Heating individually controlled. Access to motorway etc. simple.

Lions Club have they district monthly meeting held at this hotel. I will struggle to find anything negative to say about the Hotel and the Staff. I felt the staff were very eager to please and were very professional. Any requests we made were sorted Lovely food

Modernish hotel but needs updating. Room was comfortable but only had a small window. Breakfast was ok but overcooked. Good for a night's B&B though and fairly close to the A41 & M25. The White Horse Pub over the road was good for lunch.

The Hotel hosted my wedding at the end of March. I will struggle to find anything negative to say about the Hotel and the Staff. From the initial booking I felt the staff were very eager to please and were very professional. Any requests we made were sorted with no fuss making the planning process simple and stress free. Leading up to our big day the hotel wedding planner “Yasmin” was in regular contact and couldn't have done more. This was her first wedding for the Hotel, that surprised us as she appeared confident and professional and did a superb job on the day. On the day everything went without a issue. The room was presented beautifully and the staff were excellent. The food was tasty and fresh. The weather was good so gave us the opportunity to have photos taken in the pleasant garden and on the decking area. The duty manager was constantly close by but I didn't need to speak with him as everyone worked well under his pleasant supervision. An example of how accommodating the Hotel were pleased myself and most males there (sorry not being sexist) - the draft Lagers initially available were not to my taste. The Hotel arranged for barrels of my preferred lager to be available on the day. A good move by the Hotel as I'm sure they sold lots. Myself and my wife would recommend the Hotel to anyone wishing to hold their Wedding there. Excellent venue and service. Very polite and friendly staff.

Dodgy thermostat on my radiator ment i couldn't heat the room without a load of noise. There is also the watermill outside some of the rooms wondows which im sure is nice but is very loud. There was also a constant humming noise from 3am till i checked out, it was the radiator in the hallway. In the morning i tried to use the toilet but the towel heater is too close so you cant sit on it, when i did i burnt my leg

We stayed in hotel for 3 nights and it was great! Our room was clean, quite small but for us it was enough. The staff were so professional and friendly. Hotel is few minutes from Hemel, but bus stop is near the hotel. Highly recommend if you are looking for a hotel in the area.

Visited for a family wedding held here. Service, staff and food were great and we had a marvellous day. The room however was a little tired- curtains hanging off the rails, room unbelievably hot and possibly the most uncomfortable bed ever. The bed moved side to side, creaked whenever you moved and I swear you could feel every spring.

Stopped for one night. Would normally have stayed closer into Hemel but hotels booked up and so stayed here which is a quite a bit out of town. Rooms ok, nothing special but served what we wanted. River running outside bedroom window was a pleasant view. Complementary toiletries smelled good also. Didn't stop for breakfast as was eating in Birkhamsted so cannot comment. Hotel undergoing renovations whilst we were there so car park size was restricted.

I stayed at the Watemill Hotel for only 1 night in the suite 226. My experience was really good because the facilities were perfect in the room, the bed was very large and very comfortable and the pillows of the bed were very soft. The food presented in the room was also very nice, I enjoyed it myself. The staff is really friendly from the kitchen to the reception. I highly recommend this hotel to anyone. My compliments to the general manager. Thank you very much.

Great venue with very helpful staff. Reception staff were efficient and cooperative as well. The management must realise that they need a few more staff as there were not enough to cater all the guests. Food was hot tasty and well presented. Surely a place we would visit again.

We met up with some friends from the Midlands and spent a day and a night at this hotel. It is pretty basic and the rooms we were initially offered were rather 'tired'. However, when we asked, the receptionist put us into newer and slightly larger rooms which were better decorated. At the front of the hotel is a conservatory which would comfortably seat six people. For us and our friends this was a great place to sit and chat. There was a bar on site which served some food but, during our stay, no-one seemed to be eating in the hotel. Across the road are two pubs which serve good food and there is also another pub close to the canal about 10 minutes walk from the hotel. The weather while we were there was wet but in better weather the hotel is set up for wedding receptions in reasonably attractive grounds.

Seven of us had afternoon tea here for a special occasion. The scones and sandwiches were fresh and lovely. Very reasonably priced too. Very good and attentive service from the receptionist, Natalia. We would return.

I organised a one-day conference for client Flamingo Paperie at the hotel this weekend and the service was second to none. The team was extremely helpful, especially in light of additional numbers of delegates being added at the last minute. Food was delicious and the hotel was particularly good at ensuring that dietary requirements were carefully adhered to as we had a few delegates with food allergies.

Came here for a conference and decided to stay the night before. Check in okay; asked if we wanted to book breakfast explained that we had booked dinner, bed and breakfast. Oh yes, do you want to book for dinner? Same answer. Room was basic but clean, curtain hanging off end of rail and room was cold, managed to turn radiator on and soon warmed up. Towel rail in bathroom was cold and no way to turn it on. Went down for a drink and tried to order a sandwich- sorry chef doesn't come in until 5. (went over the road for lunch instead!) Very confusing information as booklet says food available from 5pm but information about food says cream teas available 7 days a week from 1pm to 5pm! Went down for dinner, where do I start? My husband asked if he could have mash instead of chips with his pork belly, waiter asked the chef and answer was yes. I ordered "Freshly battered fish of the day with Chunky chips", ordered a bottle of wine and he brought it out, waiter started to pour a lovely looking red - pity we had ordered White! Meals arrived (brought out by the chef in his jogging bottoms and wooly hat) with my husbands meal buried under a mountain of chips! Explained he didn't want chips and mash so he took it away and returned without the chips. Fish was NOT FRESHLY battered, it was a measly looking piece of fish which was overcooked, dry and inedible. The chips were also cheap and nasty looking frozen chips which were also overdone, very disappointing. Asked for desert menu and then the waiter came back a few minutes later and said only desert lemon or chocolate cheesecake, asked if ice cream was available? Came back yes! The ice cream was lovely! Retired to our room for the night. Asked at reception about the towel rail not working and was told she could give me an electric heater - not ideal in a bathroom! The bed was "bouncy" to say the least. It was like being in a hammock on a boat! It literally rocked from side to side if either of us moved during the night! Sign in bathroom says not drinking water so had to use the bottled water for a cup of tea! Headed down for breakfast, got pounced on before we had even sat down "do you want breakfast?" asked what was available, "sausage, bacon beans, English breakfast." Ordered two full English, one without beans (told him this three times) and yep it arrived with beans. I explained that one should have no beans and waiter looked shocked as if I hadn't mentioned it before! Checked out and headed for the conference. This hotel is clearly geared towards this type of event. Conference was great and wondered what lunch would be like given our experience to date! What a shock, hot and delicious. Choice of chicken in gravy or beef stroganoff with rice, vegetables, new potatoes and salad. Amazing how they can feed 120+ people in the space of an hour but fail so miserably with just two guests in the restaurant. Staff were pleasant and friendly but didn't always seem to understand questions. I would consider staying here again but wouldn't bother with dinner, just walk across the road to the pub! Our room backed onto the river, so no road noise just the sound of the water.

The Watermill has a lot of good features, the river running through the hotel complex is really nice. The rooms where really clean and tidy and well appointed. The decoration throughout the hotel is pretty dated and there is no atmosphere in the bar area, no music, no TV. Staff were friendly, so nothing to complain about there :)

We went to this New Year's event two years ago as well, it was a great night out then, but now it has even improved even further. The food was very good, well prepared and served hot and tasty. Table decoration was excellent, and the room also nicely decorated, free glass of prosecco on arrival and at midnight and the drinks on the evening were very well priced, especially the wine. Easy parking, friendly staff, a good disco and it seemed all enjoyed the night. The new management certainly tried hard to deliver and succeeded at a very good value price; we will be going again.

We stayed one night at this hotel when visiting family in the area. The staff were friendly and helpful when required. The room was clean although could do with some TLC (end of the curtain was off the rail) but overall we were satisfied and would stay here again.

Comfortable, clean room, comfortable bed. Despite being on a main road it was very quiet and peaceful thus ensuring a good nights sleep. A good breakfast to set you on your way. Whilst not a 'Buffet' breakfast the service was quick. It is nice to sit outside in the summer and the bar/restaurant area is cosy in winter.

Room was ok but water not very warm for a nice bath plus the times I got woken up made me tired for the rest of the day not worth the money I paid also quilt very thin got cold during the night even with the heating on

Stayed for 1 night while visiting Harry Potter world. Had room service as my daughter wasn't very well and it take a long time to come but when it did it was very nice. Ciril who fetched our food was very friendly.

Took a party of 35 people to there Christmas Party Night, with not one negative comment. Staff, amenities and venue all very good. Food very good and bar facilities more than adequate. If you are thinking of off a venue I recommend this one.

This hotel has an interesting layout, a main building with reception, restaurant and bar plus some rooms and then several 2 storey outside buildings - no lifts and no covered walkway from the main reception to the outside buildings so not so nice in the rain or if you have lots of luggage! I was in a spacious non smoking twin room at the very end of a 2nd floor corridor in one of the outer buildings so it was very quiet and comfortable but the room definitely smelt of smoke although this could have been in the fabric of the room and from long ago. The bathroom had a full size bath with a shower over it so check facilities if you have mobility problems and need a walk in shower. Plenty of car parking available at the front of the hotel and outside each of the out buildings. Arrived in the dark and left in the dark so I didn't get to see the grounds or the river which I believe are a feature.

Wish I'd checked the reviews before booking a room here for two nights to attend a family wedding being held there. Hotel looked lovely but the warning signs were there at check in when the receptionist had problems activating the room keys. We settled into our room which at first glance looked okay until that is we decided to have a sleep in the afternoon (we'd been travelling since 5.00am). When my husband turned over the bed collapsed! On closer inspection one of the legs had sheared off and had been crudely repaired! When we reported this we were immediately given another room but it was obvious the staff were aware of the problem. The new room was certainly bigger than the previous one but after a horrendous night with little sleep and sore backs in the morning we weren't looking forward to a second night there. Things got worse when we went for breakfast. We were asked if we wanted a cooked breakfast to which we said yes but after my husband had finished his cereal. He was half way through his cereal when the said cooked breakfast was plonked down in front of us without us even being asked what we wanted to eat. At this point we decided enough was enough and we managed to get booked into a nearby Premier Inn. It's such a shame that it's run in such a shambolic way as there's so much potential there but it certainly doesn't deserve either the three AA stars or to be part of the Best Western hotel group. The staff don't have a clue about how to run a hotel or customer care. Avoid at all cost!!

I organised this as a surprise get together for my Father. Everything went really well and I would recommend the venue for this. The quality and quantities of food were excellent, we had the traditional option. Ensure that all matters relating to the administration of your booking are clear as there were issues around this prior to the event, which were resolved by the manager, but I was very surprised that this happened at a Best Western hotel, and this is why I have stated four not five stars. I would recommend this venue for pre-booked afternoon tea.

Great Location and facilities for a Birthday celebration. Excellent and friendly service during a weekend stay offering very tasty table buffet during the celebration with close attention of service by staff. Rooms were warm, clean and comfortable with ample facilities

We enjoyed a family party at The Watermill and stayed overnight. Cyril on reception was very welcoming, polite and efficient and also had to man the bar which he did admirably. The finger buffet food was ample and a really nice (although carb-rich) spread although none suitable for a vegan to eat (from his experience he had brought his own). The function room was perfect. The toilets were nearby but had no soap provision for hand washing in the ladies and was not acted upon when asked to rectify. Not very good for hygiene purposes especially with a finger buffet and there was no soap provided in the room so we had to use the shower gel for hand washing there. The breakfast was nice and a hot buffet provision with a nice selection of tinned fruits and cereals. Self serve toast, pastries and beverages were provided. The room was clean enough although the surfaces were grubby and I found some condoms in the drawer! I tried not to look too closely! The bath towel was stained although looked clean. For the price it was a adequate provision for a nights stay for the purpose of our visit.

The hotel may sound nice with a watermill running through it, but it's terribly dated with interior brick work throughout, and ancient decor in the bedrooms. My curtains were hanging off the rail, a bedside light didn't work, another was covered in cobwebs and the toilet seat was cracked (and looked about 30 years old...) The room was freezing on arrival so I turned the radiator up, only to find the heating went off about 10pm so I spent the night shivering and consequently got no sleep! I did ask for an extra duvet but was brought two manky looking brown blankets, a bit like the ones my grandma had in 70's. One was covered in stains, though it did smell clean so I gave it the benefit of the doubt because it was so cold! Went down for breakfast at 9am and the food was edible but very bog standard. Staff were friendly but I definitely would not stay here again. Half expected to see Alan Partridge walking around the corridors...it's that kind of place...

This is the first time we have used the Watermill Hotel for a conference. The conference was held in the Garden suite, a large room that can be sectioned off with moveable walls. The staff were excellent - nothing was too much trouble. Particularly Martin, who was on hand at all times, even coming in on his day off (Sunday) to help out. Organisation was a dream and this helped the course run very smoothly. The restaurant catered for a wide variety of special dietary requirement with no fuss. The food was excellent and service again wonderful. Bedrooms were larger than expected and clean. Overall a great experience, value for money and great service. We will definitely be back again.

Spiders in bathroom and corridor, bath wasn't cleaned see pictures Uncomfortable beds, bent broken lamps Barely warm room as had radiator again pictures taken , all you'll NEVER want in a hotel Fire doors wedged open Don't come here , I'll never return

Arrived at what looked like a very nice Hotel,Having checked in we were told room number and nothing else. Only one card to enter. the room which was sparse and the bathroom left a lot to be desired with plugs that did not fit sink nor bath and the tiles could have done with a good clean, when reported to staff they appeared not to understand and excuses were made , but nothing appeared to have been done about it, when checking about breakfast it seemed that no one knew how to work computer to answer questions and the staff command of the English language was poor.to crown it all the window did not close properly and condensation was running down the inside of the same , neither my husband nor I slept for the cold. Suffice it to say overpriced, unhelpful staff, and would not reccommendto anyone

The room and restaurant very high standard of cleanliness, however think we only had a few words from staff during our stay which didn't make it welcoming. We requester a easy accessible family room to which we were told family room was on first floor and we had to struggle with luggage, one member of our group walking with the aid of her stroller. No lift. Food we ordered was all obviously ping meals pizza was a soggy melted mess on the plate, pie had a cold piece of pastry placed on top and carbanara warm. Breakfast was another disappointment food was a lot better however everything was being cleared away as we were eating cooked so no toast etc available to finish our breakfast even the drinks machine was taken away. A very disappointing end to what had been a lovely day out. We will not be returning

Originally a flour mill with water running all around the hotel. Many of the rooms looked like a motel with rooms opening to a balcony, we were in the annex and a good sized room, but what we noticed more than anything, was how clean everything was. Bed very comfortable and firm, enough complimentary coffee and tea and a decent shower. We only stayed one night and didn't use the rest of site as left early in morning, but thought it was worth a bit of praise, as we think it was the cleanest room we've seen in the last few years.

in short. Staff speak very poor English, the bar is terrible, I ordered a Guinness which was like vinegar, then a Boddingtons which was like vinegar plus acid....... CLEAN THE LINES. I did however enjoy watching the rats frolic on the stagnant lake surrounding the rooms and thrilled at the Managers publicly chastising the staff for not having a clue how to serve or even how enter items on the till. the room itself was ok? apart from the er the road for food dripping toilet which was a nice backdrop to the nearby trains.....................Go over the road for food and drinks!

Attended a business breakfast event and felt so sorry for the hosts. As a fellow business owner, when you book a hotel for an event you expect a level of service. In fact, ANY level of service would have helped! Breakfast was late and slow, plates ran out, cutlery ran out, tables weren't cleared quickly..... the list goes on. There was no manager on site to help, so everybody was pretty much left to it!!! AVOID!!!!

The location was amazing , had planned a damily trip and everyone enjoyed it. Staff were really good Marteen and cyril they made you feel welcome. Buffet style breakfast was really good.Will surely visit again.

We had a comfortable stay at the Watermill hotel. The front desk staff was very friendly. We were impressed by the room service offered to us by Mr. Pereira. We came across the manager Mr. Fernandes who was very jolly, n fun loving person who made us feel at home. Indeed a pleasure meeting these human. We really had a very pleasant stay.

The breakfast was widespread and delicious and had a good healthy section. The canal was nice and the rooms were exceptionally clean. We had a good experience Very helpful and responsive staff. no air conditioner.

We have stayed here at the Watermill for the third consecutive week, we are business users and have been treated absolute brilliantly by all of the staff, especially Cyril at the bar and Alina in the reception. These two members of staff should be promoted in our opinion, they are fabulous and a great asset to the hotel. Our trip would not have been half as pleasant if it were not for these two members of staff. Great rooms, great views, amazing food and staff are smashing!!! Highly recommended

Visited our family in Hemel Hempstead and hence chose to stay here. The rooms were quite comfortable with beautiful view . The staff were quite professional and pleasant. Had a comfortable stay. Tea with sanwiches and scones served in the lounge were freshly made tasted great.

We had a comfortable stay at The Water Mill Hotel and the check-in was very smooth ,we were given excellent room service by Mr Cyril Pereira the staff was very friendly and the manager Mr Martin Fernandes was very interacting and a fun loving person. We had a very pleasant stay.

We come away for a few nights and when we arrived to the hotel we was left waiting for ages the staff was very rude and didn't really no any English when we got in the room it was cold and the towels was dirty like they had been left from people before when we told them they said they would bring new and we never got til next day. Then when we went to check out they try saying are payment didn't go thought so we had to pay again which we didn't really have the money so now they have had two lots of money and we have been left overdrawn its a joke had to get police and fraud team involved its taken a lot of my time and effort today and has left me very poorly with my mental health and stuff..

We come away to Hemel to visit family for a little break and stay at this hotel when we went to check out it didn't go smoothly they said my partners card declined even tho we rang the bank it never so we had to pay on my card which was last of my money for a week to buy milk, nappies and they told me they would put the money back in and to much of are surprise were still waiting and been on phone all day to them and back which has been really stressful and I don't need it, I have a new born baby so need time for him and haven't been able to do this so really upset and angry about this, So we're 140 pound overdrawn so any child benefit I get is gonna come straight out we have now and haven't got a lot of money anyway. Which now the police and fraud team are trying to sort out but until then we're without money. The staff are very rude and couldn't understand me and keep hanging up to be honest it's been a joke... Wouldn't recommend this hotel at all !!!

Went for afternoon tea again as had enjoyed it so much the time before. Tea was made strong, just how we asked for it, sandwiches were beautifully fresh, and the cakes were delicious. There was masses of cream with the scones and the scones were the best we have ever tasted. We asked if they were made in house and were told yes they were made fresh by the chef. Absolutely delicious!

When we arrived in our room the curtains were hanging off the rails which didn't bode well. The windows were filthy and actually had cobwebs on them; the sills were covered in dirt. In the shower the water pressure was a trickle and therefore useless for washing a full head of long hair. The final straw was being woken by workmen in the morning. We would not recommend this hotel to our worst enemy.

Our room was filthy, drapes hanging on few hooks, afraid they could fall on the floor. Bed cover had tears and holes. Bathrooms looks like something from a construction site. Never again will we stay in such a mess.

Se arrived in the night and the staff help us to fine a dinner in a no t easy situation. The place is lovely. I don t give 5 star due to the not high level clean of the room. A special Tanja to the Young receptionist girl that helped us.

stayed here as we were attending a party here so it was convenient. Staff were friendly and the location is nice with the river however Our room was not good, bath stained, toilet seat stained, The mattress on the bed was absolutely awful it was lumpy and sank in the middle, it definitely needed a new mattress and a bigger bed, it was probably the smallest bed we have ever slept in at a hotel.. talking of hotels it was more like a motel only it was way over priced for what little comforts you got, i did not sleep at all that night. breakfast at £10 each extra was not worthy of £10 more like £4, it was buffet style and not good, for £10 i expect a choice of eggs not just scrambled powder eggs, i expect someone to bring us toast not make it ourselves, we even had to make our own drinks from a machine... will NOT be staying here ever again.

This was a joint birthday party with band involving over 100 guests included drinks and a buffet together with some accommodation. From the start to the end this event went perfectly and this was due to the pre planning undertaken throughout by Rachel the Event Coordinator. Staff on the day were excellent. The accommodation was again very good and we were given a reduced rate which included breakfast which again was very good. Several of our guests will use this hotel again when travelling in the area. Well done Team Watermill

Staff were very helpful very polite When we arrived we were allocated a disabled room we did not request a diabled room and we had paid for a double executive room. After speaking to reception they moved us to a double executive room what we had requested when we booked. As we were going to a wedding in the evening in a hotel down the road we were expecting to have lunch at the hotel and sit on the outside part of the hotel where the mill is it is like a decking this was not possible as there was a wedding in the marquee at the property but the decking where people staying at the hotel should have been able to sit was taken up by the wedding guests coming through being offered a drink We ended up haveing lunch at the local pub and going back to our room until it was time to leave for the wedding we were going a short way away Breakfast included in the price we were asked if we wanted full English we had no idea what included and were not asked if we wanted scrambled poached fried eggs a small menu on the table shiwing what is included would assist Could be a good hotel but surely paying guests should not be an after thought

So I checked into the hotel around 10pm and was greeted by the very personable Maria, a lovely manner and very helpful. I stay in many many hotels and never write reviews but just the way this lovely lady checked me in and showed me the direction of the room and her very pleasant but professional approach made me want to write this. The hotel is ok and “safe” for a short stay - does need some money spending on it but the room I stayed in was fine. Message to management: Give Maria a raise, she is a credit to your business!