SureStay Plus Hotel by Best Western Gatlinburg,  Gatlinburg

3.5/5  - basé sur 644 notations.
218 Ski Mountain Road, 37738-3125, Gatlinburg, United States - visualizzare mappa
+1 865 325 1516 +1 865 325 1523

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Il SureStay Plus Hotel by Best Western Gatlinburg offre una splendida vista sul fiume di Gatlinburg. Si trova a cinque minuti a piedi dal centro di Gatlinburg e a soli dieci chilometri circa da Pigeon Forge. Tutte le camere sono dotate di balcone comune, televisore a schermo piatto, microonde, frigorifero e macchina per il caffè. Ogni camera è dotata di bagno privato e asciugacapelli. Viene fornito un servizio quotidiano di pulizia della camera. sono inoltre disponibili reception aperta 24 ore su 24, parcheggio gratuito, distributori automatici e sportello Bancomat all'interno dell'hotel, per offrire una comodità maggiore ai nostri ospiti. Il Great Smoky Mountain National Park è a soli 800 metri circa dall'hotel, Cherokee e Knoxville si trovano a 32 e 45 chilometri circa, l'aeroporto più vicino è l'aeroporto McGhee Tyson, che dista 68 chilometri circa dal SureStay Plus by Best Western Gatlinburg.

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Pareri dei nostri clienti

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Basato sul parere di 644 viaggiatori
Molto buono
Affari Affari 13
Da solo Da solo 19
In coppia In coppia 268
In famiglia In famiglia 279
Viaggio con amici Viaggio con amici 46
Qualità del sonno
SureStay Plus Hotel by Best Western Gatlinburg,Gatlinburg
  • 1
    « Didn't want to be in our room »

    $166 for a queen suite that was dark, creepy and outdated. The check in lady made sure to ask me and the other guests if we had dogs but she wasn't forthcoming about why she was asking - the $25 pet fee applied to the final bill. Like with everything else in this hotel, there was a very "we-only-work-here" kind of attitude. Time to call corporate on this one - if they even care.

    « Not again »

    Great location away from the hustle and bustle of downtown Gatlinburg . Quiet area. Lots of parking. Comfortable bed. Located along a river/creek which you cannot see from your room, but can when you lean over the balcony railing. The room we had was very outdated and dirty. The bathroom had a new shower stall. Lighting was poor. The windows were filthy and you could barely see out of them. Staff did not seem to know what they were doing and had very poor PR skills and obviously lacked training or weren't trained at all. Breakfast was a joke. Not enough food and very poor service. Tables not kept wiped and food brought from somewhere in zip lock bags. Check in and out left much to be desired. Won't stay here again.

    « Survivable for a night, but not recommended »

    The 4 pet friendly hotels we stayed in previous to this on our trip did not charge extra for pets and were legions nicer. We chose this place because of it's good rate on our app, but with a $25- upcharge we could have stayed at one of the nicer pet friendly places, had we known. When politely asking the lady at the front desk if a compromise could be made she was unyielding. The rooms were okay, but not super clean. The old, clouded over, inoperable windows did nothing to highlight the neat river view just outside them. The bathroom smelled like an ashtray and was dirty. I wanted to spend as little time in there as possible. The big toenails between the nightstand and the bed were especially charming. For the price we ended up paying I could have done MUCH better in Gatlingburg. We were disappointed.

    « Its ok »

    Our reservation at another place got cancelled so we had to find another place fast. We booked onilne because it was literally one of the only rooms left in town. They have apparently had a name change and the staff was not familiar with the new software so it took a bit to check in. The whole place looks like a older hotel with a coat of paint. The room was ok. The balcony over the river was nice but it would be nicer if it was private. The housekeeping was hit or miss. Some days they would not empty the trash, others they didn't make the bed ,but they always left towels . It was clean on the surface but I didn't look very close. Over all I would stay there again,but it wouldn't be my first choice.When on vacation all I need is a place to shower and sleep. The price is right.

    « Disgusting »

    Long day in the car traveling from WI. Kids are tired, mom and dad just want to go to bed to get up for an exciting sunrise Easter service!! Ahhh, finally at the hotel that had decent reviews only to get beyond irritated when walking in you immediately know this is/was a mistake! Getting in the elevator should have been clue number 1. Hostess entered saying that she is so sick of dealing with people, but we should have a great night and she'll be there till 11 if we need anything...ok? Really? Ok, so sluff of the cranky lady that is to represent the business and get on with our stay, after all it is only one night. Door was unlocked to the balcony, ok again not a huge deal, but then you look around and see that the mirrors in the room are filthy. Walking to them, the tile is sticky, carpet feels gross enough I wont let my kids walk barefoot... Ok, take pics and post a not so friendly review. But then I see that the 'housekeeping service' surely didn't forget the TIP envelope , but low and behold they didn't change the D$&@! Sheets with URINE saturated and with black hair that is clearly not from my family! More investigation just proves no one actually cleaned this room. Bathtub looks disgusting and i really need to shower. Ugh!!! Really crappy start to spring break. No thanks to this dump....$160 I could have spent elsewhere while feeling more comfortable sleeping in my car!

    « Dirty room and poor housekeeping »

    After we checked in and went to our room. At first it appeared great value for money, then we noticed the dust everywhere, mould or limescale all around the toilet and the worn, dimly lit shower cubical. Housekeeping came once to replace towels over a 3 night stay, no bedding was made or changed and the bin wasn't emptied. A/C was very temperamental and we woke up very warm in the night where it hadn't started And to top it off, house keeping didn't knock just before us leaving to check out on the final day. They came straight in and caught my wife standing there naked! I would recommend spending slightly more money elsewhere for a lot better standard.


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tutte le direzioni

·Da: Knoxville, Tennessee. Imbocca l'Interstate 40 direzione est verso Asheville. All'uscita 407, prendi la rampa a destra per la TN-66 verso Aquarium of the Smokies/Dollywood/Gatlinburg/Ober Gatlinburg/Pigeon Forge/Sevierville/Stadium. Svolta a destra sulla TN-66 direzione sud/Winfield Avenue. Prosegui dritto sulla US-441/TN-71/Forks of the River Pkwy. Svolta a destra sulla US-441 direzione sud/TN-71 direzione sud/Parkway. Svolta a destra in direzione del semaforo 10 in Ski Mountain Rd (distributore di benzina Marathon situato all'angolo). Il SureStay Plus Hotel by Best Western Gatlinburg si trova sulla destra dopo un isolato e mezzo. ·Da: Cherokee, North Carolina. Verifica le condizioni st...

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