CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Hotel Cades Cove Inn, Townsend

4.0/5  - basé sur 643 notations.
7824 E Lamar Alexander Pkwy, 37882-4027, Townsend, United States - visualizzare mappa

Benvenuto al Best Western® Cades Cove Inn!Siamo a solo una breve distanza in auto dal parco nazionale delle Great Smoky Mountains e dall'emozionante parco a tema Dollywood®, sul versante dolce delle Smoky Mountains. Questo hotel di Townsend, Tennessee, è vicino al Tail of the Dragon at Deals Gap®, un percorso da non perdere per i motociclisti. Il nostro hotel di Townsend è situato in una zona tranquilla e silenziosa e consente agli ospiti di prendersi una vacanza lontano da tutto, approfittando nello stesso tempo delle comodità della città e delle migliori attrazioni della zona. L'hotel dista soli 15 minuti da Gatlinburg e Pigeon Forge, ma è anche appartato rispetto al trambusto di queste famose città. Al Best Western Cades Cove Inn gli ospiti ricevono il meglio della tipica ospitalità del sud degli Stati Uniti. Cades Cove è in questa zona ed è uno dei motivi principali per cui molti viaggiatori cercano un hotel a Townsend, Tennessee. Per noi sei più che un semplice ospite: sei come uno di famiglia e ogni membro del nostro personale si prodiga per rendere il tuo soggiorno il più confortevole possibile. Potrai prenderti una vacanza lontano da tutto, ammirare il paesaggio e rilassarti nella nostra piscina all'aperto dotata di uno scivolo di oltre 2,5 metri. Potrai goderti un soggiorno tranquillo, grazie a una colazione all'americana completa gratuita, accesso a Internet ad alta velocità e camere con un letto king size e altri servizi di prim'ordine, tra cui vasca idromassaggio e caminetto disponibile in alcune camere. La maggior parte degli ospiti del nostro hotel di Townsend è qui per visitare lo spettacolare Great Smoky Mountain National Park o il parco divertimenti Dollywood®. In ogni caso, poiché siamo a soli 32 chilometri da Pigeon Forge e a una breve distanza da Gatlinburg, nel nostro hotel soggiornano anche collezionisti di oggetti di antiquariato e quanti cercano il meglio della cucina del sud degli Stati Uniti. Che tu sia qui per qualche avventura, per ammirare le bellezze naturali o per visitare alcuni dei migliori ristoranti del sud degli Stati Uniti, questo è il luogo perfetto in cui soggiornare. Goditi una camera tranquilla al Best Western Cades Cove Inn, prenota oggi stesso!

Best Western

Hotel Cades Cove Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 643 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
253
Molto buono
234
Nella media
97
Scarso
33
Pessimo
26
CONSULTARE I PARERI SU
Affari Affari
19
Business Business
14
Da solo Da solo
46
Di coppia Di coppia
137
In coppia In coppia
250
In famiglia In famiglia
238
Viaggio con amici Viaggio con amici
70
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Nice hotel! "

5
29/07/2018

My family enjoyed our stay! The pool was nice, room was clean and orderly and the breakfast was lovely. A big bonus: I had left my neck pillow in the room, and didn't realize it until almost noon. We returned to the hotel and the clerk on duty 7/29 went out of her way to find it for me. Thank you so much!

"Disappointed"

2
29/07/2018

Sticky Floor and Barking Dog We have stayed here before over the past 4 years and it has been great. The floor was very dirty and it took 2 days to get it clean. Noisy dog next door. Hope it gets better.

"Beautiful, quiet and convenient location"

4
26/07/2018

All employees were friendly and helpful. I have stayed at the this location every summer for the past 5 or 6 summers. The breakfast is wonderful. The only thing that bothered me was the price increase of $50 a night.

"Cades Cove"

4
14/07/2018

We were greeted very warmly and they were very helpful to us. The room was clean and cool when we went in. We ate breakfast early the next day because we were going to bite Cades Cove and we're leaving at 7 a.m. . They accommodated us very nicely I would recommend this place

"cleanest most comfortable rest near Cades Cove"

4
08/07/2018

After a very hot day of hiking falls in the smokies all we wanted was a cool room and a shower in a clean, comfy place. From the street the place looked a little dated, but we made reservations on line. We were hoping for an early check in as my husband wanted a nap. They allowed us to check in early, no problem and the room was immaculate and up to date- new modern tile floors, (no dirty carpets), smooth washed bed covers, comfy beds and pillows. Fridge. Good AC. Best hot shower, greatly improved my day. I was happy there. No elevators but we parked right in front of our room. Easy to drive to Maryville, where we met friends and could eat well and shop. The free breakfast was good self serve hot food, waffles, biscuits and gravy. A very nice selection, all the right temperatures and the tables were clean. We will definitely come back to this property.

"Great "

5
06/07/2018

Very nice and pet friendly. Very nice area, has paved walkways to bike or walk with or without your dog. Your about 25-30mins from cades cove. Has rocking chairs at your room which was nice to sit out relax.

"Cades Cove Motel"

4
28/06/2018

Very clean & well kept location. Prices are very competitive. Good hot breakfast is included. Great location near Cades Cove & Great Smokey Mountains. Staff could be more customer friendly. Beds are comfortable and the view is wonderful.

"Great Place!!!"

5
24/06/2018

Stayed here for two night with family have no complaints. The rooms a very nice the beds are comfortable. The breakfast is great!!! The room is clean, the hit water is there as soon as you turn the faucet on in the tub or sink. If your looking for a great place to stay then look no more.

"Bucket list "

5
23/06/2018

Headed to Cades Cove to Bicycle on Saturday morning...stayed two nights and the BW was super clean with an awesome staff and pretty wicked breakfast. I will stay here next time in town for sure....this is the place

"Clean and decent for a couple nights stay"

3
19/06/2018

We came to this hotel after a few nights camping in the GSMNP. This is a totally remodeled hotel. Very nicely done not like some remodels that just patch and paint. We got a room near the pool which was perfect as we had our DGD with us who loves to swim. However it can be noisy do if you want quiet ask for a room on the other side of the hotel or towards the front. The free breakfast was typical fare but ok. Needs to add bacon and other fruit besides apples. The pool was clean and a decent size with a slide which all the kids and even some adults love. Water pressure was good in the shower and I like the 2nd sink in the bathroom. I did see a couple bugs but they eere outside our door. They are those beetles I see everywhere up here. Have even seen them in restaurants here. I don't think they can keep them out or they need to spray more. They are not roaches. I added an extra night and the only problem we had was the girl at the desk forgot to give us a new room key do had an issue getting in which they remedied right away. This is a hotel without elevators but most Best Westerns are. I would stay here again if I was in the area. The price was also decent for Father's day werkend ad it was just over $100 a night. I thought that was pretty good.

"Fairly clean, too expensive, horrible staff/customer service"

1
01/06/2018

Let me tell you about our experience - way overpriced, definitely not sympathetic or willing to go in the gray. I broke my hip on a Saturday and was hospitalized until Tuesday. My parents sought out reservations here from Monday through Wednesday - sure they were available and I would be staying there Tuesday night. The staff were not helpful at check in. Would not budge on price despite my mom being over 65, in possession of all of my identification, AAA cards etc. The first night there my dad killed a giant spider. The night I arrived the bathroom smelled like a sewer pipe had burst and there were bugs all over the bathroom. Mom (who by the way walks with a cane) went to get ice. The first floor machine was out of order, so she went to the office to ask if there was more (the breakfast area is there). The rude clerk told her no, she'd have to walk up the steps. ON what planet can a 67 year old mobility-impaired woman walk up and down steps carrying an ice bucket AND a cane. Your insensitive staff should be freaking ashamed of taking advantage or people and being unhelpful. When she went to turn the key in at check out, there was ice being used at the breakfast - guess someone had to walk up stairs. I have emailed corporate, but as expected have heard nothing from them. I say let Best Western rot before staying with there, there are better options.

"Excellent Stay"

5
31/05/2018

Excellent breakfast, excellent service, comfortable room, everything was great. I will stay here again. This was the best and most comfortable stay I had in a 12-day trip through Tennesse and Georgia.

"All I had wished"

5
29/05/2018

The Best western staff was great. The breakfast was regularly and carefully refreshed and CLEAN. The room was fresh and well stocked. The pool had a water slide. Great restaurants near by. Good view of the mountains on the eastern side.

"Very Dissatisfied"

1
27/05/2018

This is by far the worst hotel I've ever stayed in, and no elevators, we were given a key to a room that was occupied, and there was a public hair in the tub, the room needed a deep cleaning and the bed was really hard and squeaky, very uncomfortable.

"vacation getaway"

3
27/05/2018

pretty but not the most comfortable, updated but not for the vertically challenged. The mattresses were just the most comfortable and so high up we needed a step stool to get into bed! The staff are always friendly and breakfast is fine.

"Standard and average BW hotel"

3
22/05/2018

Tried a number of BW hotels in the USA. You know the standard when it is a BW hotel. And that is OK, because you get what you pay for. The Cades Cove Inn is just like that. Good standard. This one might be a little not so much clean... Stay one night, that's it!

"BW Cades Cove Inn"

4
20/05/2018

This is a nice little hotel next to the Smokies and close to Pigeon Forge with a lot less traffic. Recently renovated it is quite comfortable. There is a complimentary full breakfast which is just that...a full breakfast. The staffer in charge does an excellent job keeping food items hot and replenished. Guests could do much better about leaving their food messes to be cleaned following them. The only downside are that rates are excessively increased during the local town events in April and September and sometimes the maid service during your stay could be more thorough. I recommend the hotel overall.

"Affordable Convenience"

5
17/05/2018

Closest nice hotel to Cades Cove. Clean rooms, though lighting is a little dim. Excellent staff. Recently restored hotel with a prime view of the surrounding mountains, quite near a historic cemetery and helpful Visitor Center. Worth exactly what it costs; quality at an affordable price.

"Very good choice for Townsend, TN"

4
14/05/2018

This is a very nice hotel, well maintained, clean, good location to visit Great Smoky National Park. Breakfast is very good and the staffer running it was very helpful. Desk staff were also helpful. I stayed for 5 nights in May 2018.

"Look for a Better Place to Stay in the Area"

3
10/05/2018

Even tho this property is in a scenic setting, you can't see the view from any of the rooms. What a waste! Desk staff not very professional. Breakfast better than some; but no turkey sausage for people who don't eat pork. We only stayed here to use up BW points, & won't stay again. Plus, they screwed up the bill & I had to have the charge taken off my credit card, so extra hassle for me. There are too many other choices in the area to try, so we suggest go somewhere else.

"BEST BREAKFAST AROUND"

5
08/05/2018

I wouldn't stay anywhere else. The breakfast is fantastic, kept fully stocked and the hours iavailable are perfect for a leisure visit. The hotel is located very close to Cades Cove and yet, it's close to the local cafes and other tourist attractions. The Visitor's Center is next door and is walking distance to the Spring and Fall music festivals. PERFECT!

"Good place to stay near park"

4
05/05/2018

Good basic hotel with basic breakfast, comfortable bed, clean. Location is 3 miles from the park and also close to the caverns. The price is right and it was fun for our cycling group to have our little happy hours at the picnic table. Rocking chairs a plus.

"Quiet"

5
27/04/2018

Clean, quiet, nice location. Surrounded by mountains and fields. Great views from the property. Many restaurants within walking distance. Some shops too. About a ten minute drive to Cade's Cove. So conveniently located for that.

"Great hotel!"

5
17/04/2018

We stayed in a very large, clean room with lots of updates. It is located very close to Cades Cove in the Smoky Mountains. It was very quiet and breakfast was great the next day! Highly recommend this hotel to all travelers!

"Great value for a great room "

5
14/04/2018

We stayed 5 nights and were very happy with our stay. Front desk staff was friendly and happy to help. House keeping did an excellent job every day and even made the air mattress we had brought. Our room was spacious and quiet and the bed was comfortable. Our room had 2 sinks- 1 with the shower and toilet and another in a vanity area with a large counter top. Very nice when you have a large family or teenagers! Large framed photos of the GSMNP historical sites and animals adorned the walls (loved that!). Good selection of hot and cold items for breakfast. We used the rocking chairs outside our room. And there are benches at the back of the hotel that overlook a field and the mountains. Lovely view! Picnic tables are located near the pool area. You are only minutes from the GSMNP and multiple hiking trails and not too far from Pigeon Forge. Our only complaint is that we didn't stay longer!!

"great value"

4
09/04/2018

great placement for getting into the smokies. the city is where I would go for the park and this hotel is a great value. nice people. eat breakfast early as gets busy. nice bike/walking path right at hotel. beds sit a bit high off of floor is the only thing I would mention.

"Very clean rooms"

4
02/04/2018

We stayed here one evening while working our way though Tennessee. The rooms were very clean and so was the rest of the property. Beds were very comfy also. It is located in a nice scenic area. Overall, it was a very pleasant place to stay.

"Great stay at Cades Cove Inn"

5
26/03/2018

Great service, thanks a bunch. Fast and friendly service everyday of our stay and very clean. Food serve fresh hot, great coffee, clean breakfast area for eating, and great access to all needs as well as internet and television access while enjoying a morning meal.

"We Dove into the Cove!"

5
21/03/2018

We stayed here 2 nights and were very happy. Park at door huge rooms...could do with a sofa or low table to fill up space. Greatbed great fast hot water. Plenty towels. Microwave fridge. Fast air con too. The wi fi fast and reliable . Big tv. Breakfast was great with the usual spread and more. Desk staff could have been a bit friendlier but hey, all good!! And across the road is s restaurant to walk to!

"Great hotel in the peaceful side of the smokies!"

5
02/03/2018

Our room had nice flooring and updated furniture. The room was very clean and had all of the amenities we could possibly need. The breakfast consisted of scrambled eggs with cheese and salsa additions, biscuits and gravy, sausage, waffles, cereal, juices, etc. We will definately stay again I don't see how it could get much better!

"Best Breakfast anywhere"

5
29/12/2017

Room was nice, internet fast, pets accommodated and the best breakfast we have had at any hotel! We will definitely stay here again when we visit my parents in the area when they get moved from North Carolina

"Great Stay at Great Place"

5
26/12/2017

We were in Townsend Tennessee for a 2 day 1 night getaway to visit Cades Cove, We decided to stay at Best Western Cades Cove Hotel We hit it perfect staying wed night before Christmas We got great rates at hotel that came with a great breakfast consisted of eggs, sausage, biscuit, and gravy and waffles and all kinds of breakfast foods and drinks. Also the cades cove park was almost empty so was basically had it to our selves due to time of year Best Trip we have had in awhile !

"Business and Family Trip"

5
19/12/2017

Stayed here on a quick business trip to Pigeon Forge. Room was spacious and very clean. Staff were helpful. The breakfast buffet was actually really good. Hot and Tasty food and a good selection. I liked the place so much I stayed here overnight again with my family the following weekend. Great value

"well maintained, clean facility"

5
15/12/2017

Best Western Cades Cove Inn is a well maintained, clean and comfortable facility. We appreciated the soft towels, the comfortable beds, the always-available coffee, and the full breakfasts offered every morning.

"First Bad Experience At a Best Western Hotel"

1
13/12/2017

The room appeared to not have been cleaned prior to our stay. I would never stay at this location again. The sheets appeared as though they had not been changed. There was long hairs on the pillows and curly hair under the sheets. the bathroom had not been cleaned, the trash cans emptied or the mirror cleaned. This is the first Best Western I have ever had this kind of experience with and the staff were neither friendly nor helpful

"Relaxation"

5
05/12/2017

My husband and I wanted a short and cheap getaway in the smokies for our three year wedding anniversary. We enjoyed our stay in Townsend at this hotel. I love Townsend because it is quiet and out of the hustle and crazy of Pigeon Forge but still close enough to go into Pigeon Forge and Gatlinburg to eat and shop.

"No better hotel for the money."

5
03/12/2017

The location of this hotel was perfect. Coming from Chattanooga we were able to come through Maryville and bypass all of the Knoxville and Pigeon Forge traffic. The ride to Gatlinburg was all beautiful back roads. The hotel itself was great too. Very friendly people at the front desk, the room was very clean and cozy. It has a mini fridge, microwave and coffee pot. The breakfast in the morning was really good too, both tradition and more healthy options. For the price this hotel would be very hard to beat.

"Wonderful experience"

5
29/11/2017

Hotel staff very professional and helpful. Facility clean and maintained. Room was spacious and clean. Located very close to Cades Cove. Townsend awesome city. Quiet side of the Smokies. Wonderful trip!!

"Great stay...."

5
27/11/2017

Love this small town, and the Best Western is usually our choice of places to stay when here......It is very clean, quiet and located perfectly. Rooms are great. Hotel is easy to find also. We love staying here.......

"A great place to stay before or after a visit to Cades Cove."

4
24/11/2017

One of the most popular places to visit in great smoky mountains national park is Cades Cove. A nice breakfast is included and has good WiFi. Starting close to the park entrance was great. Would stay again.

"Townsend, TN"

5
20/11/2017

We were very pleased with everything. Breakfast was great, beds comfortable, staff friendly and helpful, and very convenient to hiking in Cade Cove. Great rate also. Will stay again on our next trip to the mountains.

"Relaxing Trip"

5
12/11/2017

Took a couple days (Wednesday to Saturday) to stay on “the peaceful side” of The Smokies. The Best Western offered reasonable prices and a comfortable room. Staff was really nice and helpful at check in. This appears to be a remodeled property,and they did a great job. You have 2 rocking chairs outside your room where you can enjoy the views and breath some mountain air. No carpet, which is a plus in my book. Bed was high, and a little hard for my liking, but my husband loved it! Breakfast was really good! Basic stuff plus sausage, eggs, biscuits and gravy. Location is perfect. Only about 10 scenic miles to Cades Cove. If you're looking for a clean comfortable place to stay, here you go. If you're looking for a really foo-foo place with lots of bells and whistles, you need to look a little further. We will be staying here again. Thank you for a great stay!!

"Always a good place to stay"

5
10/11/2017

Clean, up to date, friendly staff. I enjoy my stay everytime and always come back. Rooms are big, beds are soft. Bathrooms huge. Good parking area. Nice view all around. Safe place outside too. I love this place.

"Good location & breakfast"

4
09/11/2017

The rooms were average but the hot breakfast, (biscuits, scrambled eggs, sausage, cereals, etc), was well laid out and fresh. The location is within a few miles from one entrance to the Great Smoky Mountain National Park, about 30 to 40 minutes from Cades Cove, and 15 to 20 minutes from the turn-off to the Foothills Parkway.

"Undone"

2
08/11/2017

We travel to this area every year but this was our first time to stay in Townsend. I always try to use the best western hotels. The room we received was updated and at first I thought having laminate floors was great but it turns out that they must not be mopped regularly as I spilled water and when I wiped it up the rag was filthy. The room was very large but there was only minimal furniture and oddly placed as if they could not finish the upgrade. There were many bugs. We found 3 spiders, one cockroach and some little bug we could not identify. The bedside lamp did not work although it was fixed the next day. The reception staff were not friendly or helpful and the woman who checked us in clearly did not want to be there. The walls are very thin and every time someone flushed the toilet we could hear. The breakfast was very good though. We were hoping to find a new place but we will never stay here again.

"GREAT PLACE TO STAY FOR IMPROMPTU VISIT TO THE SMOKIES!"

5
08/11/2017

For 24 years we've been coming to Townsend.....always staying in a cabin somewhere around Townsend. This year we waited too late & could only get 3 nites in a cabin, so stayed 4th night at Best Western. What a great idea! We got the king bed with jacuzzi & gas fireplace. Price was good and can't beat a free full breakfast! We'll for sure be keeping this BW in mind for future spontaneous trips to the Smokies!

"traveling Dale 7"

4
06/11/2017

If ur there for relaxation, seeing the beautiful scenery, meeting very friendly people, its a great place to go. Unfortunatly with my work it was not conducive, I still had a pleasant stay. there is really nothing else to say.

"Two vanities in room with sinks at both is a plus for me!"

4
05/11/2017

Enjoyed our one night stay here in a room with two double beds. Loved the decor and the vinyl wood looking floors instead of your typical carpet that is in most hotels. This hotel looks to have been very recently updated. The room was very clean. I loved having 2 sinks and two vanities.The doors to your room open to the outside. Every room has 2 rocking chairs outside of their room. I loved staying in a hotel that was near the Smoky Mountains but not in a super touristy area with lots of people. There's a great steakhouse right across the street. The only negatives to this hotel were that you could hear everything going on outside your room but thank goodness none of it happened too late and I wished that I had had a little heavier comforter on the bed. There were no extra blankets in the room. I guess I should have called the front desk to see if they had anything. Even with the two negatives I would still stay here again if in the area. The positives far outweighed any of the negatives and the price was right!

"Quick Trip"

4
02/11/2017

At last minute my wife wanted to go to Cade's Cove. So we started driving towards Townsend & attempting to find lodging while driving that way. There were only 2 choices & we chose the Best Western Cades Cove. Room was very nice & clean and as represented with the on-line booking. Breakfast the next morning was a plus. Room was a little pricey (in my opinion) $180ish after all the fees & taxes for 1 night in a standard king room. Overall, it was a good trip.

"Cades Cove Inn Visit"

4
30/10/2017

Hotel is convenient to the Smoky Mountain National Park, and 9 miles from Cades Cove. It is located on the quiet side of the Smokies, and an excellent area to see and explore during the fall and spring.

"Happy in Townsend"

4
29/10/2017

Pretty setting, very convenient to Cade's Cove and the area. No elevator so if you have trouble with stairs, request a first floor. I didn't realize rooms were assigned at check in or would have requested. It wasn't offered though. Beds very high. 32 inches from floor. Difficult is you've had knee surgery or other issues. Breakfast was delicious! Staff was nice. Would stay again but request first floor. Pool was closed even though very hot day. Would stay again !

"Mountain vacation"

5
29/10/2017

Great hotel, close to park entrance but away from busy traffic of Gatlinburg. Great decor, friendly staff, good hot breakfast every morning. Most hotel refrigerators aren't good and cold, this one was perfect. I will visit again.

"Nice place... great location..."

3
27/10/2017

I just read my review from this location from last year and I made this same point last year. Housekeeping does a poor job of room inventory and restocking. They cleaned well... they just don't replace the coffee and soaps! Otherwise we like this place, it's a great location if you enjoy some peace and quiet and quick access to Cades Cove. We'll stay here again... I'll just bring my own coffee!

"trip review for pleasure and vacation with family to visit parks and trails"

5
23/10/2017

Hotel Staff was very nice and helpful at all request the room was cleaned each day of our thee day stay the internet reception was very good but need channel list for tv The phone service in thr room was very poor had to go outside room to use phone

"Convenient and updated"

3
22/10/2017

Stayed Wed-Sun. Chose location because we like staying on the "quiet side" of the smokies in Townsend. Convenient to local grocery and retaurants. Close to Cades Cove. We had a room on second floor left side of hotel. There is a house next door to the hotel that had a dog that barked which could be heard from the room. I didn't see an elevator so if you need one you may want to ask for ground floor room. The room itself was clean and appeared remodeled. The beds were a little hard for me but fine for my husband and son. Tv had HBO. You get few makeup wipes, mouthwash, cheap bars soap, and one 2n1 mini Pantene shampoo. Decent size fridge/freezer held a medium pizza box just fine. Also had microwave. We skipped the in room coffee maker since there was free breakfast daily. Make your own waffle. Links or patties. Scrambled eggs. Biscuits and gravy. Apples. Muffins. Toast. Cereal. Peach yogurt. Wasnt deluxe but was fine. There was an outdoor pool but too cold to use when we visited un mid october. All in all a decent place to stay. We normally stay in cabin rentals but waited to book this last minute during great weather leaf peeping season. Paid about ~700 for the 4 nights via booking.com. Probably about a 40 min drive to Gatlinburg through the park which we did almost daily.

"Convenient Location to Cades Cove"

5
21/10/2017

Everything was good. Location, nearby restaurants, stores, close to Cades Cove, nice grounds, great breakfast. Have stayed here before in the past, the first time was not a great experience, this was very nice experience, enjoyed the stay and will return again some day

"Enjoy a quiet night at this facility."

4
19/10/2017

The rooms are spacious. There is good water pressure and lots of warm water. The beds are very nice. Rockers are offered outside of the rooms to help guests enjoy the view. There is a paved trail in front of this facility for walkers and hikers. I am told that the trail is 8 miles long. Breakfast was good with lots of variety. Caverns are just down the road as is a visitor's center.

"Comfortable Stay"

5
16/10/2017

We stayed for two nights on a spur of the moment trip to Townsend. I made the reservations for a King room three days before arrival and got an excellent rate. In fact the rates were cheaper on the hotel website than on the booking websites. The staff was extremely friendly and they were able to accommodate us with a top floor room as requested. The room was updated, quiet, very clean, and the bed was extremely comfortable. We loved the fact that the floors were laminate so we weren't walking around on dirty carpet. Also, to our surprise there was an extra sink in the actual bathroom which made for less crowding when we were getting ready. There were also rocking chairs outside of each room, which was a nice touch. We thoroughly enjoyed our stay and highly recommend it to others.

"Room not clean"

2
13/10/2017

Our room was not clean. No one cared. We stayed two nights, paid too much for the room. Old coffee grounds left in machine, old coffee stains and grounds on counter/tray beside machine, hair left in shower and bathroom floor, no Kleenex, bed wasn't comfortable, we could hear talking, flushing, etc. from the room next to ours because it was an adjoining room, and we could see if they had the lights on, etc. Not good.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about your stay here and we assure you that we take your suggestions seriously. We will work with our staff and management to get this taken care of. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Best Western Cades Cove"

3
10/10/2017

Have stayed at this hotel many times over the years without any issues. It appears it is under new management and very poor customer service now. Room was great, beds were great, but the service was terrible.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about your stay here and we will work with our staff to provide excellent customer service. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Fall trip to the mountains and Cades Cove."

5
10/10/2017

Me and my husband stay at the Best Western in Townsend Tenn. every year in October. We love the location and the beds are really comfortable. We like going to Cades Cove and riding around the Mountain roads.. The location is perfect!

"Great!"

4
08/10/2017

Very nice facility but could work on friendliness of employees. The breakfast was great each morning and the rooms were clean. We enjoyed the location as it was close to the activity we were doing but not busy.

"Clean and Affordable"

4
04/10/2017

Not fancy, but clean and comfortable. Beds were firm and floor was laminate which was much better than musty old carpet you find in most hotels. Quiet area near the entrance to the Great Smokey Mountains National Park. Great steak restaurant right across the street.

"Nice place"

4
03/10/2017

I like that this hotel is located next to the Townsend Fall Heritage Festival and Old Timers Day. You can walk to the event and enjoy yourself. You can go back to your room anytime and you do not have to pay to park.

"Bed Too High"

2
30/09/2017

Bed was too high for wife to get into without assistance. Higher beds do not mean more comfort. Tall people can sleep know beds, but short people find it difficult to get onto high beds. Wife is 5'3" and had to be assisted.

"Lovely neat hotel "

4
21/09/2017

Stayed one night whilst visiting cades cove . Lovely clean hotel , nice room , nice pool and adequate breakfast although seating was difficult . The location is perfect but you need a car to do things . Only about 20 minutes from cades cove . The steak house restaurant opposite the hotel was great for lunch and there is a little takeaway at start of cades cove where you get to die for sundaes !!! Overall perfect hotel for our needs

"Motorcycle trip"

4
18/09/2017

Have stayed here several times. Always clean and neat. Staff is always courtious and helpful. The front desk lady, Satina, was extreamly helpful and very polite. Breakfast is very good and satisfying. The only problem was a few bugs in the bathroom. Needs to be addressed asap. Not problematic enough to prevent me from staying again.I believe the owners will address the problem.

"excellent"

5
17/09/2017

We had a very good experience at this hotel, it was quiet and very relaxing. The breakfast was very good,just like being at home.we will definitely stay at this hotel if we are in this area. The rooms were very clean and the bed was comfortable.

"Great Place to Stay"

5
15/09/2017

Our room was very spacious & always clean. The bed was very comfortable, awesome night's sleep every night! All the staff we met were very friendly & helpful. The breakfast was tasty & plentiful. We reserved our room online & got a great deal. We love staying in Townsend because it's close to Cades Cove & staying in such a nice place made the trip just that much better!

"Hurricane Irma"

5
15/09/2017

I have stayed at this beautiful hotel many times in the past and decided to do the same on this trip. It is close to one my favorite places in the Smokey Mountains, Cades Cove. After eating a delicious breakfast (eggs, sausage, waffles, etc.) I was on my way to Cades Cove to view the wildlife. There were many people from Florida, Georgia & South Carolina seeking shelter from hurricane Irma. The staff did an excellent job accommodating everyone. WAY TO GO!

"Hope it's not a on a down hill slide"

3
13/09/2017

My crew I have stayed there many times over the past 6 year and it has always been our favorite and the best. However the past few times have not been that great. More so due to the unprofessional attitude and appearance of the staff. Hopefully they will correct this right away.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will further our training with staff to assure the guest satisfaction. Come stay with us again in the future and see our new hotel. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Such a nice place"

5
13/09/2017

Rooms were immaculate. Staff was very polite. Breakfast was the best I've ever had a hotel/motel free breakfast. Location is perfect and not far from national park, Pigeon Forge, Gatlinburg and Maryville. Definitely recommend to anyone who wants a nice place to stay while saving money.

"Don't Stay Here!"

1
12/09/2017

The hotel is clean & the room was comfortable. The staff were useless. Point 1: Check-in clerk was asked about upgrade for Diamond customer & said no, we're full without even checking. We checked later on-line & the hotel was not half full for that night. Point 2: Turned on our TV around 5:30PM. It had a bad picture & bad sound that could not be improved. Called the desk & the clerk came down to look at it. She said a maintenance man would be there soon. We sat there for over 3 hours waiting for him to show up & he didn't. We called the clerk back 2 more times to ask why he had not shown up but did not get a straight answer. After 9PM the clerk (different to the one that checked us in that said no other rooms were available) called us to offer changing rooms. We said no, it's too late as we were already in our pajamas. We will never go to this Best Western property again & advise everybody not to.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the inconvenience you had at our hotel and we did look at this situation. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Clean & Convient"

3
11/09/2017

We stayed here for The Smoky Mt Half Marathon. It was 1mile to the race parking - The rooms were updated and clean. Treadmill was broke, pool was freezing (but made for a good ice bath after the race) there was no wheat bread at bfast

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize as we have an outdoor pool and the temperature we can't control. We are addressing the treadmill issue and we got up and running. Come stay with us again in the future and see our new hotel. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Great stay!"

5
04/09/2017

I've been at Best Western's before, but this was the nicest one I've been in. Very clean and well kept. I would recommend this to anyone. It exceeded my expectations. Check in was easy. The room had a mini fridge as well. Wifi was hard but what can I say about being in the mountains? Wifi wasn't why I was there and the signal probably isn't great near the park.

"Clean and nice free breakfast"

4
03/09/2017

We chose the Best Western cause we always have a nice stay with them, The room was clean the staff was friendly, & the breakfast was great!!! The rocking chairs outside our room was nice to rock in towards evening.

"Great location"

4
02/09/2017

This Best Western appears to be recently remodeled. Breakfast was good, rooms very clean and modern. Internet surprisingly fast. Our only negative at this hotel was the very thin walls which allowed even the smallest noises to be heard from neighboring rooms (people talking, television, even the toilet flushing). Fortunately our neighbors were not late night active people.

"Pleasant surprise"

5
01/09/2017

This was my first stay at a Best Western in many years, I was never a fan. There weren't alot of choices in this area of TN so we had to take a chance. I'm glad we got to experience the NEW and improved rooms, beds were comfortable and room décor was up to date and modern, the room was super clean, the outside was spotless also.I will certainly consider this chain again in the future.

"Best Western"

3
31/08/2017

Stayed here after a visit to Cades Cove, motel was clean, staff was friendly and helpful, good beds, sink faucets showing age, pool has a slide. Restaurant across the street was OK but was convienient

"Great Stay"

4
29/08/2017

The hotel itself is nice and clean. The bed was very comfortable. The area is very quiet and peaceful. We love the fact that the area is not crowded with people everywhere. The only thing I do have to say was that the Wi-Fi service is not reliable at all. We did not eat the breakfast but it did smell really good when we checked out.

"No competition in Townsend so this hotel is bad"

2
29/08/2017

If you want a national hotel in Townsend to stay at, you only have one choice, Best Western. This place has poor internet, dirty air conditioners that I had to clean the filters myself, and an "attitude" by some of the staff when asked to do anything. You would be better off to stay at one of the mom and pop hotels in town that are more expensive. Best Westerns in Tennessee are not as nice as they are in other states.

"Sad, a few details could have been 4-5 stars. No WIFI"

2
19/08/2017

Could have been much better with just a small attention to guests comfort. Wifi was NOT available all week? Had internet in office, so it was internal issue. Call someone who fixes, replaces routers, networks etc...no excuse to be out more than 1 day. Ice machine 1st floor out of service. Small inconvenience, but again, out all week and I suspect WEEKS. Call someone, repair, replace 24 hours Rooms were modern, nice, clean. Beds were unusually high? At 5' 6" I had to jump up to get on bed? Anyway, replaces carpet with lovely vinyl flooring, but DID not install molding to hide 1" unfinished "gap" all around baseboard, unsightly. Sad, Grounds were nice, room overall nice, comfy, decent breakfast, but the things I mentioned can be easily fixed.

"Very Nice Clean Hotel"

5
17/08/2017

Very nice place to stay, clean room with very friendly staff. Pool area clean and well maintained. Excellent breakfast and staff serving. The only complaint I would have is the internet would not let you connect and when it did was extremely slow. The shower heads in the tub that they use reminded me of the amount of water that comes out of the shower head when you come off the beach to was sand off yourself. But over all clean, nice place to stay.

"Excellent"

5
16/08/2017

Our stay was relaxing and everything was great! The mountains are our favorite vacation spot and this is located in the heart of the Smoky Mountains. I would definitely recommend it! We had a great time and plan on returning soon.

"No longer the hotel it was before"

2
13/08/2017

I have stayed in this hotel many times over the years including when it was a member of the Choice Hotels chains and was a Comfort Inn. The internet was virtually dysfunctional and in spite of repeated calls to the front desk I could never get a working internet connection on any of my wi-fi connected devices including my iPhone, iPad, or laptop. On my last call to the front desk I felt like they were annoyed at my repeated calls. If I had planned to stay longer I would have checked out and tried to find a room elsewhere. I don't know if the ownership or management has changed but there was a different vibe to this hotel than my previous experiences over the years. Since the cellular service in the vicinity of the hotel is very poor a working Internet is vital to stay connected with people I need to communicate with.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently changing Wi-FI in our whole hotel and should have the new system fully integrated in the next few weeks. Come stay with us again in the future and see our new hotel. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Poor Customer Service"

1
13/08/2017

We had arrived after a long trip in, we had reservations that we had made earlier. There was a mistake that we did not realize with the reservations. It was late at night when we had arrived my family and I were exhausted and ready to get some rest. Rose at the front desk was not willing to help us out in any way. We paid more for the room then we had expected from the reservation made. She made things difficult and not willing to help out at all. Nice location, customer service definitely not.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about your stay here and would like to personally contact you to see what went wrong during your stay. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Mixed bag"

3
09/08/2017

Pros: convenient to Cades Cove, visitor's center and tubing, quiet, fun pool slide for kids, benches at the back of the hotel to sit and take in the scenic view, breakfast was pretty good, breakfast attendant was very vigilant about keeping everything stocked, having 2 bathroom sinks was handy, low price for a touristy location Cons: super hard beds, opening under door let large bugs in at night, room was humid even with A.C. running, bathroom ceiling was cracking and flaking, baseboards were missing from entire room which exposed cracks between floors and walls

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about your stay here and we put new Simmons Recharge pillow top bed in all our rooms few months ago. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Great location and worth the money."

4
05/08/2017

Hotel is great location to the national park. Loved the quiet town of Townsend. Hotel was easily accessible rooms were clean and comfy. Breakfast is typical BW breakfast. Would stay again. Hotel staff was friendly Great value for the price especially compared to the Gatlinburg experience. Would recommend and will be back.

"Fun, Relaxing Vacation"

4
05/08/2017

Liked the quiet, small town feel. Not as crowded as some of the nearby towns and the hotel was clean, comfortable and affordable. Right on the edge of the Smoky Mountains and close enough to all the places we wanted to go. Enjoyed the breakfast, just would have liked a little more variety of the fruit.

"Good base for Great Smoky Mountains Park visit."

4
03/08/2017

The room was spacious and clean, no frills but the basics are well done. Parking was right outside the room, as was the pool, which was also clean. The included breakfast was particularly good and included two types of sausage in addition to the eggs, waffles, and cold items. A good restaurant for dinner was right across the road,, Trailhead Steak & Trout. There is a nice walking/biking path along the road, good for an evening walk.The Cade's Cove entrance to the Great Smoky Mountains Park is only a few miles away yet the area is not at all touristy.

"Great place to see Smoky Mts."

5
02/08/2017

We really enjoyed out stay in the Cades Cove Inn in Townsend. This was a great place to relax and enjoy the Smoky Mts. without all the commercialism in Gatlinburg or Pigeon Forge. The town had several nice restaurants (though avoid Apple Valley Café, not so good) and a grocery store (IGA) as well as the Townsend-Smoky Mt. visitor center right next door.

"The smell of smoke was everywhere. Yuk!"

2
31/07/2017

The staff were nice and did a great job. The breakfast is good. The rooms have been renovated but the renovation is not complete. There was no weatherstripping on the door to the outside or to the adjoining room so every bit of smoke outside of our room was sucked in by the bathroom exhaust fan which cannot be turned off. IF YOU ARE A NON-SMOKER DON'T STAY HERE UNTIL THIS IS FIXED OR UNTIL THE WHOLE PROPERTY IS NON-SMOKING.

"Townsend visit"

5
25/07/2017

Had a wonderful time and a great stay at the Best Western motel there. Facility was comfortable and clean. Staff was excellent. The motel was located in the middle of the town and access was easy with good restaurants close by

"Tennessee Vaca"

5
24/07/2017

Love the fact that it's QUIET and out of the limelight of Pigeon Forge and Gatlinburg, but only 15 miles away by gorgeous road, Route 321. Cades Cove also takes you to Gatlinburg and is a quick access to the Mountain roads. The mountain views are my most favorite. Staff is great and always accommodating. Clean & very comfortable rooms!

"Hotel Review"

4
23/07/2017

This hotel is one of the best we've ever stayed in. ALL staff were very nice, rooms are cleanest we've encountered BUT the beds are ridiculously too high ! i'm 5 ft tall, had to go purchase stool to get into bed. Have even stayed in one of the handicap accessible and the bed in that room was the same as this room we last stayed in. Would not recommend a stay here for a wheelchair bound person.

"The noise and rude staff"

2
17/07/2017

This started off to be pretty good place just checking in but after that it went down hill. No sooner than we got checked in an older guy fell down outside and his wife ask the desk lady to call 911 her husband could not breath. The clerk said no not my problem so we called after that we got to our room the wifi did not work call front desk clerk said sorry nothing I can do it's Saturday,so great not wifi. Then got settled in and noticed we could hear everything that was being said and done the room next door because of the interconnected door so called the front desk sorry nothing we can do . Talked to people next door and they were nice and tried to keep it down but there was really no noise insulation so no matter what was said in our room or there's we both could hear this was a really terrible stay

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our staff assisted with the guest that had a medical issue in accordingly way, the guest was very happy with our service that they decided to extend there stay. We will look further into adjoing room noise complain and resolve that issue. We apologize for you inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Great Location and Breakfast"

5
17/07/2017

Just 4 miles from the Great Smokies National Park without the traffic of Gatlinburg. Was able to get to Cades Cove in 40 minutes. Saw lots of animals there including deer, turkey and black bears. The breakfast was very tasty and rooms were very clean.

"trip review for pleasure and vacation with family to visit parks and trails"

4
14/07/2017

ok review trip for vacation and family pleasure to see trail and other sits shopping and other business do not know what else to report on had a nice time and enjoyed vacation will stay in this hotel again if i am in the area and room are there

"Clean and welcoming."

5
10/07/2017

Great locatonight to visit Cades Cover and hike in the National Park. Tubing is convenient, it is on the walking/bicycle trail, and there are several good restaurants near by. The mountain views are super.

"Best Hotel Experience"

5
10/07/2017

We really enjoyed our stay. We enjoyed the breakfast, pool, beds, pillows, cordial staff, cleanliness of the room, and being able to bring our pets. Oh, and one of the best features was no carpet in the room but rather laminate which felt much cleaner than carpet, and we didn't have to worry when we spilled the dogs water bowl a couple of times. :) I would highly recommend this hotel. We stayed three nights and felt safe leaving our belongings and even used the hair dryer and iron. Everything worked fine. And, bonus, it was located very near places to eat, a laundry mat, coffee shop and a wonderful photography gallery - Barry Spruce.

"If not for front desk staff would have been fine."

2
10/07/2017

Unfriendly front staff for asking questions and my bill was wrong and had to wait 20 minutes for manager to arrive and correct it. Only one person able to do that doesn't seem professional. Chose because they accept dogs but otherwise would not recommend as a good location to visit Dollywood

"July 2017"

4
05/07/2017

Nice hotel; clean updated rooms, very nice breakfast, good value. Grand kids loved the pool with a slide. Full hot breakfast with eggs, sausage, biscuits, gravy, cereal, waffles and more. Just a few moments away from Cades Cove. (We saw 4 bears on the afternoon of July 3rd, 2017 - drive slowly).

"Clean and comfortable"

5
30/06/2017

Great central location for our motorcycle adventure down the dragon tail. Room was clean and comfortable and a nice breakfast to start the day. Several places to check out in Townsend. Good steak house across the street. While we were there problems with wireless router so we were unable to connect to internet there is a computer available in the lobby. And lots of hiking trails and parks. BEAUTIFUL

"Wonderful Breakfast"

5
28/06/2017

We were welcomed at the front desk by Rose, very sweet, congenial and most helpful.. The room was Very Spacious, clean and welcoming.. The exterior is rustic to go with the area, but the rooms are modern and nice.. Now to go on about the fabulous breakfast.. Full breakfast, eat here and you won't need another meal till dinner.. There are some good restaurants close by.. They have a nice pool, which we didn't use as we just spent one night. We definitely would stay here again and recommend it to friends!

"Wonderful visit in Townsend TN"

5
28/06/2017

Great place to stay in Townsend TN. Room was spacious and clean. Breakfast was good. Quick check in and check out. We stayed for 2 nights. Grandson enjoyed the pool. We didn't bring our pets, but they are allowed.

"none"

5
27/06/2017

no comments. I am very blessed and satisfied. All staff and management were very wonderful and they treat us with respect and privacy due to our deafness. Everything in this room we stayed is so wonderful, peaceful and very neat. This room is like our honeymoon suite we felt very blessed and very happy with our 8 years of marriage. Thank you so much for letting us to stay into a very nice king-bed room.

"Decent hotel issue with price"

3
27/06/2017

It is cheaper to book online and it is to book directly to make a hotel which is really stupid. When you call the best Western they tell you that it's cheaper to book online which is great and if you're still planning vacation but if you are traveling and do not have Internet access you have to pay more to stay at the same hotel it just doesn't seem right to me

"Filthy"

1
16/06/2017

Made reservations a week in advance arrived at 6pm after a 10 hour drive room was filthy had to wait in lobby on furniture that smelled of body odor, no wifi in rooms after repeatedly complaining don't stay here

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for your room nothing being in clean condition when you checked in, we will get this corrected with our housekeeping staff. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Nice Modern hotel."

4
15/06/2017

Nice clean room,well furnished, good bed, Bathroom was good, Rocking chairs on the porch, (how good's that) Good Breakfast in a decent sized dinning room. Staff were spot on. Location suited us just fine,

"Weekend away in the Smokies"

3
13/06/2017

Front desk Lady not very friendly. No toiletries such as soap, shampoo or lotion bottles in room. Had to go ask for it. Chintzy. Room was not cleaned until after 2:45 p.m. the second day. I have never stayed at a hotel that didn't clean before then. Appeared to be short-staffed. Older man cleaning rooms and seemed to be doing it all alone. For $310 for 2 nights, we didn't get the service I would have expected.

"Great staff, good breakfast - very helpful"

5
13/06/2017

Traveling with family and had a great stay ! Breakfast was awesome, rooms were clean and spacious. 2 sinks made getting ready to go out easy ! Staff is extremely helpful and very nice. Pool was nice and pool slide was awesome !

"Very nice stay!"

5
09/06/2017

This place was clean and very nice. I like the fact is did NOT have carpet in the rooms...carpet seems so dirty, yet these floors made the room seem cleaner. The floor was faux wood vinyl. The beds were very good. Mattresses were top notch! The staff were all very friendly. The pool was nice and refreshing. We liked the fact there were picnic tables near the pool. We ordered pizza one night and ate it outside at the picnic tables. We spend a lot of time in nearby Cades Cove having a picnic lunch and watching the wildlife. While at the hotel we spend many mornings and evenings on the benches behind the hotel (looks out over a field and mountains) just relaxing and enjoying the outdoors. The breakfast was very good for hotel style breakfast: sausage, eggs, biscuits, gravy, waffles, cereal, yogurt,pastry, fruit (very slim pickings of fruit - only had bitter red delicious apples and no other choice). the Coffee was very good with three different kinds of creamer dispensers. My only complaint was the first night we stayed...just as we got to sleep good...the alarm clock went off at midnight! Then when I finally got back to sleep... a few hours later the alarm clock started going off in the vacant room next door to us. I called the front desk to ask if they could come turn it off. Finally after 10-15 mins he arrived and went into the room next door and shut off the alarm! By this point I was wide awake and could not get back to sleep. The only other problem we encountered was two doors down was a family with two little yippy dogs....that liked to bark all the time!

"Great hotel, beautiful surroundings."

5
08/06/2017

My wife and I stayed here for our 13th wedding anniversary, and we couldn't have picked a better place. It was quiet, and surrounded by the beauty of the Smoky Mountians, instead of a heap of tourism.

"Great Stay"

5
30/05/2017

The room was perfectly appointed with new furniture and fixtures. Very clean with very comfortable beds and a large new flat screen TV set. The hotel was right in the middle of town and just down the road from the Caverns which was my first destination for the next day.

"Great location"

5
27/05/2017

Hotel is located close to Smoky Mountain entrance in a small rural area. Great places to eat and walk (Trailhead Steakhouse across the street is really good - recommend making reservations). Location all the basic amenities one needs for a quiet relaxing vacation. Only issue was that when room was remodeled, the construction was not complete. Room was missing all the base boards.

"Great place to stay"

5
25/05/2017

Highly recommend this motel. Friendly staff, excellent breakfast, clean rooms, comfortable beds, and plenty of room make this a great place to stay. The location is convenient to good eating places, and nearby attractions. A great place to stay if you want to visit Cades Cove in the Smoky Mountains. Also, close to Pigeon Forge and Gatlinburg.

"Great stay..."

4
25/05/2017

I have nothing to say but good things about my stay there. It was very quiet at night & the service & breakfast were excellent. I would stay there again in a heartbeat. It was close to other businesses that I frequented & the parking was excellent.

"Great location for the Smokies"

4
18/05/2017

Very close to Cades Cove for some beautiful scenic driving and hiking. There is a nearby grocery store and the visitors center is right next door. Townsend truly is the quiet side of the Smokies and we enjoyed our stay. Free breakfast was nice with waffles, biscuits and gravy, eggs and sausage, coffee and bread. The room was spacious and clean. We were disappointed that the pool was under maintenance during our visit. Townsend was a really nice alternative to the other touristy cities, and we would gladly stay their again.

"Great hotel"

5
17/05/2017

I have stayed there many times over the past 5 years for work. It is a great hotel in a quiet little town. It is not far from the Smoky Mountain Park and on side note if you are look for some great BBQ try Smokin Joes and have the corn nuggets for a side.

"Convenient to Cade's Cove"

4
11/05/2017

We stay here each time we visit Cade's Cove. Townsend is as close as we can get and we like the small, layer back town. The motel is very attractive and well kept. The front desk was very helpful in changing our room from a king to 2 queen upon arrival. I noticed they had modernized the room a bit this year. I appreciate the laminate floor and granite counters. The room are large and have a microwave and refrigerator. There are only 3 things I noticed this year that could be improved upon. We were given plenty of towels. Oddly the smaller ones were soft, but the bath towels were too scratchy. New shower heads had been installed, but the water power coming from ours was too low. The bed was comfortable with great and many pillows; however, the blanket and spread were too thin and quite ugly. Breakfast here is great. There are always hot items and a waffle machine. The biscuits are terrific. The coffee from the machine is delicious.

"No soundproofing at all"

2
05/05/2017

We stayed here for 1 night in April while hiking in the Cades Cove area of the Great Smoky Mountains NP. The hotel was clean and conveniently located for the park (5 min drive from the entrance) and restaurants (don't miss Trailhead Steakhouse across the street). The included breakfast was not the best. Sausages were too salty, and so were the scrambled eggs, while the coffee tasted like coffee-flavoured water. Our room was on the ground floor facing the back of the hotel. It was spacious and clean, and the bed was comfortable and the perfect hardness. We also enjoyed a cold beer on the rocking chairs on the front porch. After a day of hiking, we fell asleep very quickly on the nice mattress. Unfortunately, around 10pm, we were woken up by extremely loud next door neighbours who partied way into the night (past midnight), both in the room and on the front porch. We were probably unlucky because not many reviewers complained about the noise. However, the rooms were adjoining, and there was a large crack at the bottom of the door. There was no soundproofing at all! We don't recommend staying here.

BWcadescove, Guest Relations Manager at Best Western Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for your room stay and we will work with our team to improve our breakfast. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Quiet and Peaceful"

5
04/05/2017

Hotel was nice and clean, had a great breakfast with the usual items. A quiet place to stay in a small town. Liked it so much we extended our stay here instead of another hotel we planned to stay at. Access to Cades Cove is is a bonus

"The Quiet Side of the Smokies"

4
04/05/2017

Townsend is a great place to stay in the Smokies and the Best Western in Townsend makes it easy to stay there. It was quiet and convenient to Gatlinburg and the National Park, as well as Maryville. The staff was helpful and it was nice to be able to get breakfast in the hotel lobby. This was the second time we have stayed in this hotel and would stay there again!

"Worth A Stay!?"

5
03/05/2017

The motel's location was perfect for walking after checking in. There was a walking trail paved along the road. The check-in staff had problems with the motel computer system & it took her to later in the evening to finish the check-in process. But she kept on trying and not giving up. Each room had two rocking chairs outside each room & just like sitting on a porch & talking with folks who walked by. Note: be sure to visit a very old cemetery located to the left side of the motel which had many headstones dating back to 1700's & 1800's..

"Weekend Getaway"

5
30/04/2017

Chose this BW for two reasons and one being location and the fact that it is pet friendly. The room was very spacious and clean. The bed was excellent. The only problem experienced was trouble with the internet. It was very slow. Everyone was friendly upon check in and out. Will definitely use this motel again.

"great location to enter the GSMNP"

4
28/04/2017

Can't beat the location if you're visiting the Great Smoky Mountains National Park. The hotel is newer, clean and comfortable. The breakfast was a step above the average hotel breakfast. The staff was not especially well informed of local area eateries or their own room amenities, but they were always willing to make the effort to find out, so i can't really fault them too much.

"Cade's Cove Adjacent "

5
21/04/2017

This is my favorite rest stop on the quiet side of the Smokies. The rooms are BW standard quality, the breakfast delicious and extensive. In all, comfortable, quietly satisfying, in an excellent and convenient location to other area attractions. LOVE the rockers outside each room!

"Great stay"

5
20/04/2017

Not a bad place as this is our third visit to Best Western Cades Cove Inn. Although there was a stink bug on the curtain when we got there, I figure those bugs are everywhere, even in Erie PA, no worries. Other than that it's a great place. Kinda busy tonight due to the Bronco thing going on.

"Great location!"

4
15/04/2017

Beautiful views, convenient to the National Park, reasonable cost. The room could have been cleaner. The staff was friendly and the breakfast was great! It truly is the "peaceful side of the Smokies" and still close enough to Gatlinburg and Pigeon Forge that there are lots of choices of things to do!

"Nicest affordable room in Townsend"

5
07/04/2017

We arrived a couple of hours early and were allowed to go ahead and check in. The room was updated and very nice. The floors were wood laminate and very clean---no stinky carpet!! We booked the room at a great price before we left home, and will definitely stay there again.

"Recently modernised"

4
06/04/2017

We stayed at this hotel as part of a three week road trip and stayed at a number of different hotels. This review is written from a comparative view and is therefore hoped to give an objective view. We had a two night stay at this hotel....check in was fine. Room was on the ground floor and had a modern feel about it having been updated. The room was large though the laminate floor did give it a bit of an office type feel. This in no way detracts from the room and is just a personal opinion. Large comfortable bed, extra blanket supplied when asked for as it was a bit chilly when we stayed. The gym was good although the treadmill did not work as the emergency cut off switch had been removed. Breakfast on both mornings was was good, lots of choice both hot and cold and plenty of seating. This was one of the best hotels of its type on our trip and would return if in the area. Plenty of parking, just be careful if you turn up when it is dark and/or raining as the area has no street lighting and it can be difficult to see where to turn.

"Good value for the money"

4
04/04/2017

Good location, restful scenery around the hotel. Easy access to the bike trail. The room was clean and good value for the money. We couldn't believe the breakfast, biscuit and gravy, bacon, sausage, eggs, fruit, etc. We will stay there again.

"Hotel Stay"

5
27/03/2017

Great location and excellent service! We had never stayed in this town before and we were highly impressed! If you are wanting a break from the hustle and bustle, Townsend is where it is at! Friendly people in this town! We will definitely be back!

"Stands up to the name--peaceful side of the Mountain."

5
21/03/2017

The Room was great. It has 2 floors and set of stairs in middle on both sides so may not be for everyone or try to get a ground floor. We liked the 2nd floor and the room was spotless. We loved the new thin bedspreads that looked like the could be washed very easily and the woodlook flooring was MUCH cleaner than carpet would be. Also they have a Great Breakfast each morning.

"Horrendous customer service at front desk"

1
28/11/2016

As a guest of the hotel I called the front desk to see if they could help me arrange a car to the Knoxville airport, or simply give me a number to a local cab company so that I could call myself - a reasonable request at ANY hotel I have ever stayed at. The woman at the front desk told me "no, you can google it." Unbelievably rude.

"Base camp for our Smoky Mountain trip."

4
25/11/2016

My wife and I along with our grandchildren wanted to spend a few days in the Smoky Mountains during our trip back home to Michigan. We chose the Best Western Cades Cove Inn as our "base-camp" for our day trips into the Smokys. We chose this area as we wanted to be away from all of the tourists and attractions at Pigeon Forge. The town of Townsend is small and quiet, just perfect for our trip. The motel was clean, service was prompt and the kids absolutely loved the pool. There is also a local restaurant directly across the street within walking distance. Would definitely stay here again in the future.

"Townsend, TN Best Western"

4
23/11/2016

Recently remodeled. A very nice destination. Located across the street from a good restaurant. The remodeling job was very comprehensive. All the new fixtures were high quality. The fit and finish is good.

"Nice Motel, but pricey."

5
23/11/2016

The motel was very nice, but I wasn't expecting to have to pay what I paid for the room for one night. Since I got home it has been advertised for $40.00 per night less than I paid. The breakfast was very good and the room was very clean.

"Great Spot for visiting Cades Cove"

5
18/11/2016

This was lovely little hotel just outside of the National Park. Very convenient access to the park. Room was very clean and employees were very friendly. The breakfast in the morning was delicious. We will be back!!

"Never again!"

3
17/11/2016

We stayed here after a long day of work the driving. The room was clean but the bed was very bad. There was no hot water it was just warm. We had to cheek in late and the man was very nice. We did not eat the breakfast.

"Great Stay near the Great Smoky Mountains"

4
13/11/2016

Great place to stay. Cades Cove is nearby. Breakfast is very good and the rooms were clean and comfortable. The staff was very polite and efficient. We stay here whenever we are in the area and they have rooms available.

"Wont stay here again."

2
27/10/2016

We were a group of photographers and we chose this Hotel because the location was close to where we were going to spend the day working. We needed early wake up calls but never got calls at the correct time, always late. (computer problem we were told). TV didn't work, Breakfast was not served until 6:45 AM, at least an hour late for photographers that need to be on the job by 7AM. Lobby locked until 6:45 AM so we could not even get a cup of coffee. They did offer togo breakfast bags which was OK but still a long way from a hot breakfast.

"Great Location to visit the Great Smokey's"

3
21/10/2016

We booked this BW the morning of our stay. I was shocked by the price, but I new it was the last room available and in the Smoky Mountain National Park. We received a pleasant welcome even though it was 11PM. The outside side looked Lovely with Fall decorations and Rocking Chairs outside of every room. Then we opened the door to the room. The WORST motel smell EVER !! It had Signs of upgrading and appeared clean to our weary eyes. But we had to turn on the fan and leave the door open for a while. The beds were very comfortable and clean. The furnishings were ugly black press board and strictly utilitarian..no Style. Towels small and thread bare. Turns out that in day light the carpet looked old and was most likely the sorce of the smell. The location could not have been better..quiet and lovely...excellent for what we wanted to do in the park. AND best breakfast ! We did stay a second night and would recommend it with a warning !! Fran

"Stay in the Mountains"

4
19/10/2016

Nice clean rooms - showers need major IMPROVEMENT. Very poor water pressure. staff was very helpful - went out of their way for us as we were late arrival. Have stayed here several times and would probably do this again

"3rd Agent Reservation snag"

3
19/10/2016

Travelers beware of so called 3rd party Booking agents. We went for wedding annv weekend. Found a toll free # on quick search, phone clerk quoted a higher rate than our music seminar info packet. We credit paid in FULL over phone ALL SET, On Friday check in with MGR , we were bumped up another $ 40 rate. Very argumentative with 3rd Party , refuse to check their #'s.. When call 800 # for agency customer service, they do not even answer phone or call back . All menu driven F.A.Q.'s !! I am a points member of B.W..... Also points member of two other national chains hotels... Weather was perfect that weekend and would have Extended if both mgmt was even interested. Good Bye Best Western. Did have best breakfast included in town.

"Best Chain Hotel in Townsend"

4
16/10/2016

Do not hesitate to stay at BW Cades Cove Inn, Townsend TN. The complimentary breakfast is much better than any other chain hotel in which I have stayed. The Inn is near the Smoky Mountain Heritage Center, Townsend Visitor Center, Highway 321 which provides easy access to Weirs Valley and Pigeon Forge and Little River Road entrance to the Great Smoky Mountains National Park and Cades Cove.

"Good Location"

3
16/10/2016

Nice property, comfortable room, great hot breakfast! Very convenient to Cades Cove and area attractions. I was given a handicapped room that I didn't ask for and had issues with the 'hot' water never being hot in the shower or sinks. It was warm enough to shower so I just let it ride and mentioned it when I left. Free Wifi worked well.

"Smell was gagging."

1
15/10/2016

The rooms have all been saturated with overpowering sweet smelling room fresheners. When I asked if I could have a less stinky room, the receptionist informed me it was up to me to let them know, when making a reservation, that they shouldn't use room fresheners. Never heard that one before. It was nauseating but unfortunately, there were no other hotels available, so we tried our best to air it out and toughed it out. Thought we didn't have hot water but discovered the hot and cold faucets have been switched. Not a good experience.

"Nope!"

2
11/10/2016

Love Townsend! This was our first stay at the Best Western Cade's Cove, and will be our last. We had reserved 4 nights but moved to another hotel after just one night. Pros : Room was large. Bathroom was clean. Bed comfortable. Polite staff. Cons : No hot water! Shower had no water pressure and shower head was the most pitiful thing I had ever seen described as a shower head. Every piece of furniture was run down to the point of coming from a used furniture yard sale. Asked for an extra pillow. They do not have extra pillows we were told. Terrible lighting in every room! I usually do not like to give a bad review but we were so disappointed that I had to give others a heads up.

"Family fun weekend"

5
11/10/2016

great experience at this best western! clean well kept rooms, the whole property was clean and inviting, friendly staff , breakfast was great ,and always ready on time, loved the rocking chairs outside the rooms and benches in back of hotel , can watch the sunrise and sunset over the mountains pigeon forge too congested! this is quiet side of smokies can still get to attractions in about 15-20 minutes

"Great Stay"

4
04/10/2016

We really enjoyed our stay here. It was our first time staying in Townsend and will not be our last. It is so quiet and the lack of traffic is great. The breakfast is very good here. It is a great location to get to other areas quickly without all of the crowds.

"Met my expectations: clean, comfortable, priced right"

3
27/09/2016

This is a good place to stay if you are going to visit the Great Smoky Mountains National Park. The park entrance is a few miles away. The hotel offers a good breakfast in addition to a clean room and a comfortable bed.

"Great weekend in the Smokies"

5
26/09/2016

Local music and craft festivals brought us here. We found a new restaurant to enjoy just across the highway from the motel -The Steak House. Absolutely superb quality food and staff. We will revisit this area more often because of this weekend.

"Nice enough, but could be improved..."

3
26/09/2016

I have a mobility disability... and this place does not have an elevator to the 2nd floor. I just wanted to point this out for anyone that it may concern, I do not count this against the Best Western folks. I use BW a lot and hold the highest level of rewards that they offer. Thus they upgraded me to a king suite for no additional charge. It was a very nice room and we enjoyed it... fireplace... garden tub... double size room with a sofa sleeper etc. Everything was nice, it is a clean and modern facility. The only problem that I had that took away from the experience... was housekeeping doesnt seem to do a good job of checking inventory and things. For example our shower shampoo was empty when we arrived, and there was only one coffee in the room. And only two towels. I wrote a note to housekeeping and left a tip... asking them to do three things. Fix the remote so it would change channels, replace the shampoo in the shower and leave coffee. They did fix the remote, only left two coffees and did not replace the shower shampoo. Nor did they clean the old coffee pod out of the machine. None of this was a huge deal... just an annoyance. I wish they would do better. I'll probably give them another chance next time I'm in the area, I like the location and as I said the facility was nice as well.

"Perfect location for touring the Smokey Mountain Area"

5
10/09/2016

Clean and comfortable place to stay and the staff is excellent.The pool is outdoors and has a slide. King Suite is huge and has an electric fireplace and a spa tub. Many choices for breakfast including hot food, cereal, fruit, pastries, toast, yogurt, coffee and juice. There is a visitors center right next door and also a bike path. Location was key for us. We were looking for a place to ride our motorcycle for a couple days away from our RV. Location is close to scenic drives including the Cades Cove Loop, the Smokey Mountain National Park, Foothills Parkway and not too far from Gatlinburg and Pigeon Forge. Would love to go back. Lot's more to see.

"Clean and good breakfast"

4
09/09/2016

Bed is very firm (not horrible just not my favorite). WISH THERE WAS AN OUTDOOR BATHROOM FOR POOL AREA!! Pool was clean and we enjoyed it! :) The breakfast was fresh and tasted great. (except the fruit not too sure about it). I also LOVED that I could have coffee any time of the day! :)

"...Hospitality with a smile...best location to see Cades Cove.."

5
06/09/2016

Stayed here to be close to visit Cades Cove...excellent staff...great breakfast...super clean rooms...we had a bad experience the night before at Quality Inn on Winfield Dunn Pkwy in Sevierville Tenn..we called Bestwestern and they took our family in with open arms.....Thank you Staff for your hospitality..

"Perfect location!"

4
05/09/2016

While the rooms are getting dated and tired, there was a reason to stay here. They have rocking chairs outside of every room to enjoy the scenery.. They even had a fireplace and jacuzzi in our room which was value priced ar $78!! Breakfast is fine; nothing exciting, but freshly made waffles sure helped. My only negative is there are no elevators, so that the second floor is hard to access for an older person carrying luggage. And you WANT the second floor for the view as well as to avoid the noise of the annoying motorcycles..

"Nice place "

4
29/08/2016

My wife and I stayed here for one night due to having a couple of coupons for Best Western 's 'Stay twice, get $50.00' gift card promotion. Upon arriving, I found that the desk clerk on duty had no idea how to redeem the cards. She stated that I would have to see the manager about redeeming the cards. She was pleasant enough but it appeared she hadn't been doing the job for very long. The room was nice and the bed was fairly comfortable but there was a large crack at the bottom left side of the door. The door didn't seal properly and therefore let in a lot of noise. (Local critters would also have an easy way of entering the room if they so desired.) Breakfast was good. The breakfast area was large and quite pleasant. All in all, a pleasant stay. (Oh, by the way, I did talk to the manager and I got my gift cards redeemed.)

"Convenient to Cades Cove"

3
23/08/2016

This is a very convenient spot for touring the Smokies. There was nothing fancy about the room, but pick first floor as it is more convenient for loading and unloading. Breakfast did not officially start until 7 am, but things were out before then, and they should really start serving earlier for folks who want to get into the Park early! The breakfast offerings were ample and varied. The swimming pool was nice on a hot afternoon.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our breakfast hours to serve the people that go early to Smoky Mountains, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Clean, Reliable & Cheap"

5
22/08/2016

For the person who isn't spending all day in the hotel this is a great stop to get a warm bed and a nice break before heading out on the adventures. About the same price as a campsite in the area. Great location close to Cades Cove.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Cades Cove Inn"

4
18/08/2016

Place was nice and clean. We came from the North and used Highway 321. This road is very curvy. Coming after dark as we did proved for some pretty tense driving moments. Otherwise, the motel was very nice and fairly close to Cades Cove (and about an hour and a half to Clingman's Dome.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Extra Day Stay"

4
17/08/2016

We took an extra day to relax and enjoy Townsend hospitality, river and mountains on way home to FL. After horseback ride yesterday, I slept 4-5 hours on our second room bed. Both King (1st nite) and queen (2nd nite) were vert comfortable. Staff was friendly and accommodating when we asked to stay over. Breakfast was good first AM, but down the road at Country Steak and Eggs terrific. Very nice for families on vacation. Quiet and clean everywhere. Thank you!

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Bad expierience!"

1
17/08/2016

We had a reservation for 2 night stay the front desk clerk could not find it and did not have Room for the price we booked and acted like she did not know how to handle our situation. so we finally went to another Motel but thgis is the first bad expierirence we have had with best western we have stay at Best Westerns before with no problems do not know how this happened.

"Very disappointed!"

1
16/08/2016

Upon arrival the pillows were on the chairs without pillow cases and a large pile of pillow cases sitting on the bed! The bathroom had black stuff on the wall and dirt along the baseboard. The fridge never did work, was told oh its just defrosting even though it was set on coldest setting. I lost the food that I had brought. The only good thing I can say is that the breakfast was good

"Well located, well maintained property."

4
15/08/2016

Located near good restaurants, easy access to the GSMNP and the foothills parkway. A well maintained property letting you focus on your business/ vacation. A decent hot breakfast. Does not have a washing machine or dryer for guest access but a decent laundromat is located in the vicinity.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"The staff and the cleaness was Excelent"

5
15/08/2016

If ever i am traveling and drive through there again i will defanettly stay there again the service and the staff were very welcoming we ended staying there 2 times at the beganing of our trip and at the end of our trip.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Very clean, nice breakfast"

4
14/08/2016

We stayed here the 1st week of August, the beds and bedding were new and very clean. We had a king NS room, with a frige, micro, and coffee pot. The breakfast included 2 fruits every day, eggs, sausage and the usual cereals and pastries. It was very quiet and the staff was friendly.. Our tub wasn't draining properly and they sent someone to fix it right away. It is a short 14 miles into Pigeon Forge, They have a pool and it was kept very clean. Our rooms were reasonably priced. booked through an online broker at around $70 a night. I would stay there again

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"overall satisfaction"

5
09/08/2016

excellent in all areas, highly recommended, service was friendly and excellent with attention given to detail. breakfast was better than most restaurants and had something for everyone. location was excellent to the nearby activities and the view of the mountains from their outside rocking chairs was simply phenomenal

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Vacation Stay"

5
08/08/2016

This is one of two of the best motels I have ever stayed in and is the best "Best Western" motel I have ever stayed in. The condition of the motel and room was outstanding. The staff were excellent. I was very pleased and would recommend this motel to anyone.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Not up to it's potential"

3
07/08/2016

The property is great, as is the staff, but there were issues. The property is well maintained at a good location with acceptable parking. Most of the issues centered around breakfast. We were there 5 nights. Breakfast was advertised to start at 7:00. One morning it was ready & waiting at 7, other days, not so much. One day the doors didn't open till after 7 then it took them almost a half hour before we could eat. One thing consistent was the food was lukewarm at best. The breakfast selection was acceptable and "hot" items included scrambled eggs, biscuits, gravy & sausage. A waffle maker was available. The proper equipment was available, it just wasn't used properly. There was just so much potential for this hotel that had it been realized the hotel would have been great. Overall, the location worked great as it was away from the areas congested zones, but had easy access to attractions.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"really"

2
05/08/2016

Upon checking in, we were greeted at the front desk by a fairly new employee who seemed to be new to the job and area. Although she was polite, I feel the front desk should be able to provide some information on the area. She didn`t say a thing. Upon entering the room, a strange smell is present. Once in the room, it is less noticeable . Wanting to take a Jacuzzi soak, I found that the tub will not operate. When I called the front desk, she originally informed me that they will take a look at it tomorrow. After informing her that her answer was unacceptable, I asked what she would do for me today. She said there is nothing that she can do for me. Once again I explained that was unacceptable and asked to speak to a manager. She called back and offered to take 10% off the room price for the first night. Wow, the room, which has a bed, 2 chairs, a tv , armoire, micro, and mini fridge for a sum of $150+ per night. Not at all what I expected from a Best Western. I am thinking Motel 6 is a step up from this hotel. Too bad there are no rooms avaliable nearby or we would be GONE.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our working amenenties, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the room not being up the your standards as we try to satisfy all guest at our hotel. We did reimubruse you on your bill and i apologize again and we take your concerns seriously. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Very nice !"

5
03/08/2016

Very nice hotel ! Very clean ! Nice pool and friendly staff ! Easy parking. It was a good choice after a long day on the road. Super good restaurant right across the road from the hotel: the Trailhead steakhouse. The breakfast buffet is very good and generous.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Fun Weekend"

4
01/08/2016

Loved the stay. Hotel room clean and quite. TV sound stopped working on the second day, and internet speed and stability was very poor. But staff were very friendly, helpful, and warm/welcoming. Everything was good.

"Pleasure trip to the smokey Mountains"

4
01/08/2016

As I said, the hotel was clean comfortable, it was in a good location with a good view of the mountains. If you could manage to separate the people with animals from the people without animals it would be good. Once you are bitten by a dog you have a fear of all dogs.

"Nice"

5
31/07/2016

We are meeting friends tomorrow to stay in a cabin that we have rented for this week but decided to get a room for tonight and drive down early. This is a great place. Very reasonable and clean. I will definitely keep it in mind for another time. We come often. And I have to admit. I do like the quieter side of the smokies. 17 miles is not too far for a day trip into Pigeon Forge.

"Brief stay"

4
25/07/2016

Just a one night stay on the way to a long week end at a mountain cabin but the room was clean, the bed was comfortable and the staff was pleasant. The breakfast wasn't that great but it did the trick, would stay again if we were in the area.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"No complaints..!"

5
23/07/2016

Townsend can easily be considered a destination although many people simply "pass thru" on their way to Gatlinburg and P. Forge..! Love this little town. This motel is competitively priced (translation: it is overpriced like all lodging near our nation's most visited park) and packs as much bang for the buck as can be expected. Great hot breakfast leaves you satisfied to start your day..!

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for loving our little quiet town in the foothills of the smokies. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Great Value"

4
23/07/2016

We stayed here 2 nights during our mountain mini trip. We got a great deal thru hotwire during peak season. We liked the location outside of the busy tourist area and the river is across the street along with the trailhead steakhouse. The room was clean and bed was comfortable. Breakfast was included. There is a pool but only 2 umbrella tables that were taken so we couldn't stay too long poolside. We had the first floor with 2 rocking chairs to sit outside with a good book and mountains beside us. A cabin in this area may have been nicer but given the price and short notice we landed a deal at this spot!

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Townsend is the place to stay when visiting Smokey Mountain National Park"

4
21/07/2016

This is the quiet side of the park, and this hotel is nice, but pricey. Very small town and not much to do in town, but if you just want a restful stay in the mountains, this is a good place. Bed and pillows excellent, clean hotel, nice towels, but stingy with them, and second day no bath mat. Swimming pool was excellent.Good breakfast, but no OJ!! first day. I fussed and got it the second morning.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our breakfast, you are helping us deliver a superior experience for you and other guests in the future. We will be sure to have OJ for your next stay with us. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Decent place to stay away from the crowds of Gatlinburg"

4
18/07/2016

We took a 2-week road trip to the Smokey Mountains. Since the park straddles the border of Tennessee and North Carolina, we decided to stay a few days on each side. On the Tennessee side we decided not to stay in Gatlinburg due to it being so crowded and touristy. We did visit Gatlinburg as it is only about 20 - 30 minutes away from Townsend and it was definitely crowded. Townsend was close enough and way more laid back. If you are riding motorcycles, I definitely recommend Townsend over Gatlinburg. The BW Cades Cove was decent. The staff was friendly and the rooms were nice. My only complaint is that I am used to staying in BWs and one of the reasons is because I like their breakfasts. Unfortunately, I did not like the breakfast at this location so we ended up going out to breakfast each day we were there. Other than that, we did like the hotel. The only other complaint was that internet usage was sparse. It was very difficult to get reception.

BWcadescove, Guest Relations Manager at BEST WESTERN Cades Cove Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve our breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 865-448-9000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Sam Smith 43178 Property Guest Relations Manager BEST WESTERN Cades Cove Inn

"Stayed 1 night, clean good location"

4
15/07/2016

Were not there long all was good. The only real problem was they had Shampoo and Soap dispensers in the Shower. Got in the Shower and the Soap was empty. Too late to do anything at that point. So I used Shampoo!

"Weekend getaway"

4
09/07/2016

Staff very friendly, room was clean and air was cold, only thing was the lobby - breakfast area was hot and had a few flies around food, would have like more fresh fruit not fruit cocktail. Will stay again. Jimmy was very friendly and helpful. We checked in right after a major thunderstorm and he was wet but still very professional and friendly

"Comfy, peaceful, reasonably priced place"

4
07/07/2016

We were pleasantly surprised at the rate at this hotel so convenient to the Great Smokey Mountain National Park as I was told things could get very pricey in that area. The room was comfortable as were the beds. A great, hot breakfast was offered that had something for everyone. Rooms were well kept up.

"Best Western is the Best"

5
01/07/2016

Best Western in Cades Cove is a great motel to stay when planning a trip to Cades Cove. It is centrally located, easy access to the Smokey Mountain National Park, plenty of restaurants and the staff at the Best Western Cades Cove are exceptionally friendly and go out of their way to assist you. I will be staying here again.

"Could be cleaner..."

3
01/07/2016

The sheets on one of the beds had stains. The owner was kind of enough to bring another fitted sheet for the bed. There was a stain on the carpet between the two beds like a drink was spilled and then not cleaned up. The carpets should be at least spot treated if not shampooed and maintained better. The amount of noise people made outside late into the night was ridiculous. We tried to use the pool on the second day but the lawn maintenance people were out there making noise around the pool for hours when people could have been using the pool (around 1:00). The breakfast room was crowded and the staff confused about the amount of food they should have had prepared. I would probably stay somewhere else next time.

"Friendly staff and clean rooms"

4
27/06/2016

We recently stayed at Best Western in Cades Cove. We stayed for 2 nights, the staff were very friendly, the rooms were clean and the breakfast was very good. Overall we had a nice stay and would go back again.

"Good visit"

4
26/06/2016

Stayed here on Saturday night on the bottom floor and had a good visit. The place has a little age to it but room was clean and staff was really nice. Breakfast was ok with the usual fair eggs,biscuits,gravy,cereal. Would I stay here again? Yes I will return!

"Motorcycle trip"

3
25/06/2016

Two story hotel, no elevators..was short staffed while we were there,but staff was welcoming & breakfast area was well maintained with many choices. great restraunt for dinner right across the street which was nice after being on the bikes in the heat all day. Room was clean, nice rocking chairs right outside the rooms to enjoy the sunset. They have a well maintained pool area also.

"I'd stay here again"

4
23/06/2016

Staff was friendly and helpful. We stayed here for the Smoky mountain crawl Ruckus meet. Only two gripes I have are: Wifi sucked and we were upstairs and had no water pressure- those hold me back from a 5 star review. Other than that the stay was great. I appreciate soy milk being an option for breakfast also.

"John's review"

3
21/06/2016

Average overall, but convenient to our points of interest. Slow internet, clogged shower head, very poor internet reception with our Verizon hot spot, eggs and saugage never changed during our 3 night stay. No sofa in room, and uncomfortable chairs.

"Cades Cove Best Western"

5
19/06/2016

My family and I have stayed at this hotel in previous years and it is always a pleasure. The rooms and property are meticulously maintained and everyone is friendly. The pool is clean and includes a water slide, which makes my daughter very happy! There are restaurants within walking distance, a miniature golf course and Little River is just down the street. It is also very close to tubing businesses and the Cades Cove entrance. Davy Crockett's horse riding stable is a brief drive down the road and also a friendly fun time. This is my family's annual go to place for fun and relaxation. If you have a pulse, there is plenty to do but it is just as easy to relax and unwind! ;)

"Very Nice"

4
18/06/2016

Our first time to stay in Townsend. We usually stay in Gatlinburg. The motel was beautiful. Our check-in clerk didn't seem to want bothered and was rude. She gave no information as far as times for breakfast/pool or ice machine locations. Rooms were cool and very clean with the exception of a large stain on the bed skirt and small holes on the sheet. During the week we did see a few large roach like bugs. The breakfast really is a FULL breakfast. Pool was warm and clean. We will certainly go back!

"Surprisingly Impressed--Would Definitely Return"

5
17/06/2016

We chose the Best Western in Townsend for its convenient location to Cades Cove. From the time of our arrival, we were surprisingly impressed with the hotel. Very friendly, helpful staff. Nice appearance, clean rooms, and nice amenities.

"Lovely room"

5
14/06/2016

I liked the contemporary decor of the room. The breakfast served was ample (biscuits and gravy, fruit, yogurt, sausage, cereal, sweet rolls, juices, waffles) and made for a great start to our day. Everything was clean. Only negative was some guests talking outside until late, but they were having an enjoyable time so we didn't report it...

"nice and quite"

4
10/06/2016

enjoyed our stay and would definitely stay again!......breakfast was good, rooms clean, staff helpful and friendly, price reasonable and great location....Been to townsend many times and enjoy each time we have visited....close to pigeon forge and not as crowded, thank goodness!

"Good stay"

4
06/06/2016

Touring USA. Arrived in pouring rain, tried this one first and seemed fine, little expensive (but the area is). Slept well, room clean if a little dull, no problems, above average breakfast. Hve to pad out to 200 characters.

"Could not get any sleep"

1
04/06/2016

People were drinking, yelling out in the parking lot and slamming doors all night. The police had to be called which helped very little. The room was not very clean and charged us $175 for one night because it was Friday. Use extreme caution.

"Good service, poor facility"

3
24/05/2016

Can you say ugly? Rooms dark and dingy. Outside swimming pool - no water - tarp haphazardly strewn over it. That said, the staff was very friendly and attentive, they just didn't have much to work with.

"Not All We Had Hoped For"

1
22/05/2016

While the rate was decent, I would gladly have paid a little extra for a cleaner room and friendlier staff. There was food on the floor that the vacuum missed, no booklet of helpful information (breakfast serving times, area attractions, nearby churches...), and the towels were not very soft and looked dingy. I would definitely look elsewhere on our next visit to Townsend.

"Close to Cades Cove"

5
18/05/2016

This is close to Cades Cove and makes it possible to visit the park late in the evening or early in the morning when the wildlife is more active. The room was clean and updated with a refrigerator. Our king size bed was very comfortable. The door to the room is accessed through the outside but we felt very safe. Breakfast was good and freshly prepared. Would highly recommend this hotel to anyone visiting this part of Tennessee.

"Graduation stay- high school"

2
18/05/2016

Breakfast quality sub-par. Room service failed to replenish coffee after first nite stay. Few personal bath amenities like shampoo, lotion as compared to those furnished by Holiday Inn Express. POOL WAS INOPERATIVE/BROKE??Although it was advertised as a feature. Choice of breads advertised but not furnished. Room entrance door rubbed hard on flooring carpet. Room price high for value received.

"Peaceful"

5
16/05/2016

Quiet and out of the hustle and bustle of the "new" Smoky Mountains. You can visit Pigeon Forge and Gatilinburg then go back to Townsend for that quiet peaceful setting. I love the rocking chairs outside of the doors.

"Close hotel to Cades Cove"

4
09/05/2016

We stayed there April 23-25, and found the room clean, and the motel well cared for. Warm breakfast, was whatever you made of it. Scrambled eggs, sausage patties, u-make waffles, cold cereal or instant oatmeal, yogurt, bagels, toast, or sweet rolls: were adequate and started at 7:00 A.M. Bacon with the eggs would have been a nice touch. I forgot the biscuits/gravy, as I never developed a taste, and the appearance of the gravy turns me off. I'm sure some rave about it. I did have a biscuit one morning with butter and jam, and it was fine. Pool was closed, but roses on the grounds were in bloom. As my wife and I reprised a 5 mile hike (Abrams Falls), we took 50 years and a month earlier with our two sons, then 2 1/2 and 3 weeks old, I appreciated the fact that the bathtub held hot water, and that it did get hot. While the large rock we ate our lunch on is not as horizontal as we remembered it, and we didn't carry the sons this time, it was nice to be able to soak in a hot bath afterwards. However, it was disappointing when we dragged our tired bodies back to the door to our room, we found the keys had been changed, and didn't work. The desk cheerfully remedied this however.

"Excellent location, staff was wonderful, room was not worth the expense"

3
09/05/2016

I paid $144 for a room that had hair in the shower (the room was otherwise clean), a strong odor from the AC unit, and a space between the door and the jamb that let in all the noise from the parking lot and neighbors. I think it was overpriced. Otherwise, the location is fantastic, just a few miles away from Cades Cover and other local attractions and restaurants. The staff was also very nice.

"Cades Cove hotel"

5
02/05/2016

This hotel is very nicely situated above the highway leading to the Cades Cove area of Great Smoky Mountains National Park. The hotel is clean, very well cared for, and the grounds are immaculate, with roses, great expanse of lawn, and very quiet.

"Cade's Cove Inn a disappointment."

2
01/05/2016

We have stayed here many times before and liked it very much. But on 04/28/16 we spent the night and it wasn't great. A neighborhood dog barked all night. We couldn't drown it out because the tv wouldn't work. Ice machine was broken on the 2nd floor. Breakfast was 20 minutes late being served and then it was biscuits and cold gravy. No coffee, breads, or juices.

"Busy Weekend"

4
01/05/2016

We arranged to meet friends not knowing it was the Bronco Festival and this was the only place with vacancies - even though we booked in January and got a good rate. I am a loyalty member and was disappointed that we were allocated an accessible room (which I did not request) next to the maintenance room and which had a slight odour - although it was clean, Our friends reserved at the same time and requested a room near to ours, but were put at the opposite side of the building. These were not the only rooms available as when I checked in the lady was having a telephone conversation stating she had three cancellations. That aside, the hotel itself was clean and the breakfast was good, although on the Saturday morning people were having to stand to eat whilst thoughtless people sat and talked after finishing eating (which was not the hotels fault).

"Great place that allows pets"

5
26/04/2016

The rooms were nice and comfortable. Housekeeping was so nice and great with our dogs. Great location as we were attending the Bronco Festival at Tally Ho. Rate was $79 for Thursday and Friday but it went WAY up on Saturday at $189 which was kinda crazy. Other people we spoke to said they paid $79 on Saturday night but by the time I had that information, we were long gone. Who knows, but otherwise, great hotel.

"Joy Ministry loved their stay!"

5
17/04/2016

Excellent place to stay with a country-like setting away from all the hustle and bustle, and with a delicious full breakfast. I also enjoyed the cleanliness and service and the toiletry dispensers. We had a group of 8 and rented 4 rooms. All were pleased.

"Still peaceful"

3
10/04/2016

This property has gotten a little more expensive and a little less nice each time we have stayed. At least they have bars of soap in the room now, as opposed to only wall mounted dispensers which don't work. Breakfast is a little less each time, but is still pretty good.

"Quick Stop"

5
02/04/2016

We were passing through on our way to the beach. The hotel was easy to book online while traveling. We only stayed one night but would highly recommend this hotel. Rooms were clean staff was awesome. The room was also very quiet and the price was good! We will definitely stay here again in the future! The Meredith family Charlestown, IN

"Excellent value"

5
01/04/2016

If you are looking for a quiet getaway to the mountains with access to local amenities, this is it. Newly refurbished rooms are clean and spacious. It's only 15 minutes to Cades Cove. The local restaurants are within walking distance. Pet and biker friendly.

"good stay"

4
01/04/2016

This is a really good place to stay. we love the town. it is very quiet and peaceful. but the hotel does not have a elevator. we had to carry our luggage up two fleets of stairs. which isn't fun after a hard hike. then when we got up in the morning we noticed we didn't have enough wash cloths. Two cloths doesn't work well for four people. Had to go down stairs and ask for more. other than that we enjoyed our stay.

"overnight stay in Townsend"

4
31/03/2016

The beds are nice, the rooms spacious, the breakfast is hot. But, the WIFI does not work well. We stayed overnight, and would stay again, because it was very clean. The bathroom uses soap dispensers instead of tiny bars (lavender scented)

"Perfect for an overnight before visiting Smoky Mtns"

5
29/03/2016

We decided to stay at this hotel based on it's location to Cades Cove. The staff was great and the room was perfect--clean and comfy. The internet service was great and the breakfast was decent for my family--we had biscuits and cereal. It was a great value as well!

"Beautfully updated gem in the Smokies"

4
29/03/2016

We arrived pretty late (almost midnight) and were prepared to use the night lobby but I was allowed to come in to the main lobby and get checked in. DeWayne was SUPER nice. The room was beautiful and very comfortable. Plenty of room and everything was recently updated. The only negative was the breakfast wasn't quite as good as were told it would be. The gravy was almost like water and the biscuits were under cooked. Will definitely stay here again! BEWARE - Expedia says "All 54 rooms boast fireplaces" but they do not. You have to request a room with a fireplace.

"Very Happy!"

4
27/03/2016

We had a suite, hot top & fire place. Very clean both inside rooms and the grounds. Lots of sites to see and very close at this Hotel. Thank You for making our stay a restful one and looking forward to a different season to enjoy the area.

"Vacation Stay in Townsend Tennessee"

5
26/03/2016

For a Best Western, the quality and service of this hotel is outstanding including both the facility and the staff. I plan to look at other hotels in the area that can provide rates ahead of time based on the month, season, or time of year. The rates at this hotel vary from day to day and one has to know the specific date one is staying to get a quote. One may be paying less than a hundred dollars a night on one stay and over two-hundred dollars another time. I prefer hotels that seek to provide high quality service at a fair market price that are adjusted based on tourist season, etc., rather than appearing to base their rates on what the market will accept on any given day based on demand for rooms in the area.

"Can We Have Better Towels?"

2
23/03/2016

This was our second time staying on this property since it has become a Best Western property. We stayed once several years ago when it was a Comfort Inn, I believe. This may be our last. The towels were small and hard. The toilet paper and tissue were not good quality. The tv in our room became very dark. We mentioned it to the young man working the desk the first morning. A ps far as we know nothing was done, even though he said he would look into it. I thought they might offer to let us switch rooms or move in another tv. Of course, we spent two trips into Cades Cove, but we would have liked to have some "luxuries" when we returned.

"Best6 Western Cades Cove"

3
23/03/2016

Maid service was terrible...... dirty towels in room on check-in and no clean towels. Maid did not leave clean towels any day.... we always had to go get them. Water pressure in the shower was terrible. Desk staff was great and the hot free breakfast was great. The beds were not very comfortable.

"Pet owners beware!"

3
20/03/2016

The hotel was nice but if you have pets beware of their pet fee. I made my reservation through the BW site using reward points. At the time of booking I asked for a pet friendly room. At checkin I was asked about pets and I said yes I do have pets. It was not until about 30 minutes later when I went back to the office that I was informed I owed $86.30 pet fee. Needless to say, I was not happy since there was no mention of any fee at booking or checkin.

"Great Location"

3
20/03/2016

We have stayed all over TN. This was our first stay at this hotel. It is very clean, with large rooms. Loved the small refrigerator and microwave. Great location in terms of traveling to Gatlinburg, Pigeon Forge and the national park. The breakfast was pretty decent too. My only complaint is that the walls are pretty thin. We heard everything our neighbors said. I would stay here again. Great value for the money.

"Once Ok, Now Not So Much"

1
19/03/2016

This is a hotel in decline both in physical structure and more importantly, services. First of all, we discovered both Wi-Fi access points down. When we called the front desk, their solution was to transfer the call to their service provider. Huh? Next, we noticed one of the coffee packages was ripped open. And worse, next day when we returned from hiking, there were no replacements and the old bag was still in the coffeemaker. Obviously, the cleaner did not clean. Lastly, the Kleenex box had barely 4 or 5 tissues left and of course, no replacement was available. When the manager was told about these issues, she was not very receptive but quite deft in deflecting the issues around to concrete walls and technicians. She was not interested in hearing about hotel problems since guests were pouring in just then and had to take care of them. Needless to say she lost one future customer.

"Great value for the ammenities"

5
18/03/2016

When we arrived in our room I was very suprised at how well decorated and peacful the color scheme was. I am a day hiker so I loved being able to come to my room and truly relax. The staff was frendly and helpful....overall a great experience!!!

"Best Western Cade's cove Inn, best place to stay in Townsend TN."

5
14/03/2016

Could not have ask for a better place to stay. The staff, Nita, Anna and Dwayne went out of their way to make me feel welcome and comfortable. Breakfast was wonderful and the room was very comfortable. This place was the only place I found in Townsend that was open all night.

"Hotel Survey"

4
14/03/2016

This hotel was very clean, excellent service and breakfast. The bed was not comfortable. If the hotel replaced the beds with new ones, it would be an excellent hotel across the board. The area of the hotel was quiet. No outside noises. Loved that. We will be staying there again!

"Terrible customer service."

2
09/03/2016

When we first got there we asked to see the room before we checked in to see if it was nice and clean to stay in before paying for it. We were given a key and were told that the room may be dirty! This was at 3:00 in the afternoon. We checked the room and it was clean, so we decided to stay. After about thirty minutes we realized that the carpet cleaner was too strong ( so strong that it burned our eyes),so we opened the door and let it air out. We told the desk guy about it and he said he would check on it. Well he never came. We called a second time and didn't get an answer from the front desk. We were only staying for one night so we didn't bother telling him again, didn't figure it would do any good. Bottom line the room was average, we had terrible customer service, and the room was $130 a night in the off-season for just two people. We won't be staying there again. For the price the customer service should have been better.

"Great Rates and Great Service"

5
15/02/2016

We reserved our rooms online, and even though there was a bit of a mix-up regarding our room type, the staff resolved the issue quickly and professionally. It's a great location, right in the Great Smoky Mountains, and the rooms are very modern in design-- as a 19 year-old college student, I loved my first real taste of freedom as an adult. Be sure to explore the Great Smoky Mountain National Park while you're here-- Cades Cove Loop Road is absolutely beautiful! My only complaint: our neighbors were excessively loud, but I can't fault the hotel for that!

"best motel in Townsend, TN, by far"

5
02/02/2016

My family & I have vacationed in Townsend, TN, probably over 30 times in the past decade. This is the closest destination for us to have a mountain / hiking break from work & school, from Cincinnati. After years of staying at various local motels, we finally stayed at this Best Western. I don't know why we didn't pick it sooner. 4 things: 1--prices very reasonable vs. local competition, 2--beds comfortable with fresh, clean sheets (and bedspreads & towels), 3--good, hot breakfast every morning, included with room fee, and 4--these guys mop the lobby floor EVERY morning right after breakfast (I have been so impressed--they've done this every time I've stayed here!) Staff is always very friendly, to top it off. If these standards are maintained, my family & I will be repeat customers for many years!

"Quiet , safe and great value"

5
02/02/2016

If you are looking for a good value in a quiet and safe location this is the one for you . The staff was extremely helpful and knowledgeable about attractions and dining in the area . the hotel was very quiet and clean . The rooms were surprising updated with quality linens and finishes . there are rocking chairs outside each room for relaxing . This is a great value, close to attractions but quiet at the same time .

"Nice getaway."

4
16/01/2016

We stayed in one of the King Suites for a much needed getaway. Room was nice and clean with a fire place and a jacuzzi. Breakfast was not the best I've had but wasn't the worse either. Very quite area and a restaurant was located just across the highway.

"Clean, quiet location"

4
13/01/2016

This hotel has been updated from what I remember it a few years ago. Room was clean, nicely updated. One major complaint we had 4 in our room (2 queen beds) but only had 3 towels a hand towel and 3 wash cloths...not sure if this was housekeeping oversight or if this is their standard but really should have more towels in room without having to go up front. Nice breakfast in the morning. There are some really nice walking and bike paths just in front of the hotel. Pet friendly makes it a plus. Though not swimming season when we visited but pool looked nice size. Good location for antique stores in Walland and Maryville area. A few good restaurants close by. Great location if visiting Cade's Vove. Nice drive to Pigeon Forge from this location on the Peaceful side of the Smokies.

"Nice Place to stay"

4
05/01/2016

Very Good Breakfast ran out of sausage the second day, friendly staff. Very quiet community in the winter. Will be back for Summer fun. Small town experience nice to be outside of the chaos in Gatlinburg.

"Great place"

4
05/01/2016

I am a Hampton guy. So I don't normally stay in Best Westerns but this is one I would go again. Great place, great people, great breakfast. Great stay. This is one of the Best Westerns you see in the commercials. Very nice. Quiet side of Smokeys for sure, peaceful, restful. rooms were clean and well decorated, very modern. Only down side was rooms open to the outside. But that too was ok because the views of the mountains were great.

"Very nice hotel, great free breakfast. Cons: carpet in rooms and front desk staff was not there upon arrival"

4
03/01/2016

Stayed here new years night. There was no front desk person for line 5 minutes at first, maybe he was in another part of the hotel, they apologized, but it was a little odd. Granted, it was new years and they were probably short staffed. Other than that and that the rooms have carpet, great stay, we would stay again if passing through in the future.

"After Christmas Run Away!"

5
31/12/2015

Nice Friendly Staff, Rates were good, Room was clean and enjoyed the fireplace. Breakfast was good, sausage was not as good as other things on the bar. Bed was just right, great clean sheets. The Location is great, but out of the hustle of the Pidgeon Forge area. Towels was rough, not soft as they could be. But the location makes up for the towels.

"Relaxing in Townsend"

4
29/12/2015

Our room was much larger than anticipated. We had a king suite. Room was clean and bed comfortable. It would be nice to have a large ottoman to rest feet on while sitting on couch. Also, would be great to be able to rent movies on the t.v. Overall, very satisfied & will stay here again. Loved the rockers provided outside the room! Walked across street for a great dinner!

"HOTEL RESERVATIONS"

1
22/12/2015

The front desk staff gave us the impression they could of cared less if you stayed with them. The manager was off unitl Tuesday so could not get anywhere. Charged our AX card twice and still have to deal with that today. Worst Bet Western ever.

"Best Western Cades Cove INN, Townsend, TN"

4
11/12/2015

I was really impressed with the staff and the facilities. Everyone was very helpful and nice. The room was large and comfortable and very clean. We did not experience any problems what so ever at this motel. We will be back to visit the area again and we will stay here again. We really enjoyed our stay and we enjoyed the Townsend area as well. I highly recommend the Best Western Cades Cove and the Townsend, TN area to anyone.

"Super Clean"

5
08/12/2015

Super clean, and I'm picky. Staff was very friendly, room was clean and updated. The morning breakfast was a nice bonus. Eggs, sausage, biscuits, etc. Will definitely be staying here again while in town. Clerk even suggested a great new spot for dinner.

"Not again."

3
06/12/2015

This should be one of the better hotels in townsend. It is very clean and well kept. However the internet is very poor, I had to go to the lobby to get any service. The bath towels are the size of a hand towel. I stayed here since I get upgraded due to my BW rewards status but doubt if I will again..

"decent"

3
01/12/2015

breakfast had little variety. not a bad workout room. the bed were way too hard for me and the comforter literally was not comfortable and provided no warmth. overall presentation and cleanliness was good and nice people. also had great ares for the dogs to run around in.

"This Motel is subpar - Find somewhere else."

1
30/11/2015

Staff at check-in was rude. Wife and I experienced allergies to something in the room the whole stay. Shower water is sparse so expect to spend at least twice as long in the shower as you would expect. Breakfast food was pretty tasteless so bring tobasco or something to add flavor. Toilet didn't flush well. Place is a motel with external room doors so be prepared. TV channel guide, the chart on the dresser, isn't accurate, not even the channel that was supposed to have channel guide, so good luck finding anything. Very disappointed with the stay. I've been traveling a lot for work over the past year plus, more than half the year on the road, and this was by far the worst I've been in. I used points for the stay, it took all the points I earned over the last year for 3 nights here and I feel cheated. Sure its a step up from a roach motel, but not by far. Find somewhere better.

"Great place to stay"

5
30/11/2015

This was a great place to stay. I loved how quiet the location was and the hotel staff was very pleasant. The breakfast every morning was very good. I would highly recommend this hotel for anyone looking to get away in the great smoky mountains.

"Handicapped, look for another hotel"

1
27/11/2015

As previously posted on "Booking.com," we had requested a handicap room. What we got was a normal room with a handicap bath/shower chair (left in the room). My husband could NOT maneuver his wheelchair around the room, nor get it into the bathroom. The room was located behind the outdoor pool, and the farthest distance possible from the only handicap ramp--which was located in front of the main door to the lobby. We had to get assistance carrying our luggage, medicines and CPAP machine from our car to room and back the next morning. While there appeared to be a couple of handicap parking spaces on the opposite side of the hotel (assuming there may have been a couple of ACTUAL HANDICAP ACCESSIBLE ROOMS associated with those parking spots) they were NOT offered to us, by the inexperienced person at the front desk. Regardless however, the handicap access lanes would have been to narrow for me to drop my ramp and exit my wheelchair form my car.

"Townsend TN--best hotel on the Townsend strip"

4
27/11/2015

best beds, quietest rooms, cleanest, and best free breakfast on the Townsend TN strip...we have stayed at every hotel in this vicinity, and finally this Best Western...over this Thanksgiving week, we got the best $$ rate on the strip, and discovered this is the cleanest & best run hotel in Townsend. We will not waste time or money with any other Townsend hotels or motels in the future.

"Good stay away from Pigeon Forge and Gatlinburg"

3
23/11/2015

We stayed here as it is very close to Cades Cove. The rooms were very basic. The breakfast in the morning was basic hotel breakfast. The area was quiet, but not much around the hotel itself. It was nice to stay away from the cities though. Beds were hard and springy. Priced O.K.

"Is there anything you don`t do right."

5
23/11/2015

I have driven by this best western several times and finally i was able to book and stay the night. It has a wonderful location not far from the park,lots of wildlife to view,and a great restaurant close by with good food. Hotel was very clean,staff was very kind,and they served a out of this world hot breakfast.

"Nice Motel"

4
20/11/2015

The motel that we booked via internet was fine. It was clean and comfortable. However, the booking process via the internet is something to be careful about. We booked for a "TOTAL BILL OF $62.10". The shocker, an unpublished "booking fee of $17.99 was added to the bill. When taxes were added to the $62.10 total charge we ended up paying $92.00 for a room advertised as a TOTAL COST OF $62.00. BEWARE as to who you book through.

"Clean"

5
18/11/2015

We enjoyed our stay at the Best Western, it was a last minute change of plans to come up a day early and wait for our cabin to come open and we chose to stay here, very nice and clean. The price was very nice and cheap compared to some of the other places, we would stay here again

"A GOOD Deal made BETTER by the Staff"

5
14/11/2015

We needed a place for a 3-day stay that wouldn't break the bank. I made the reservation but a few weeks later had to make a change. Called the motel directly and spoke to Nita who was pleasant, polite and accommodating. She was as nice in person too helping us when we arrived. The room was clean, comfortable and had everything we needed, the cleaning staff was efficient and pleasant. A slow moving drain in the bathroom sink was fixed while we were gone. Shower and hot water was stellar. Everyone on the staff was equally accommodating and responsive to our needs. The breakfast was a pleasant surprise and a delicious bonus. The wifi connection was a bit "flakey" bit a reboot seemed to help. Glad we stayed.

"Nice place to stay with a good location"

4
11/11/2015

I stayed here during a conference recently, and I was very impressed. The room was clean, the bed was comfortable, and I was happy to have an in-room fridge and microwave. I enjoyed the large LG TV, too, and I appreciated that they provided a list of all the available channels. The shower had a rainfall-type shower head; I prefer a stronger shower, but I know a lot of people like this kind. The free breakfast buffet was pretty good, with biscuits, gravy (kind of thick), pastries, waffles, yogurt, sausage, scrambled eggs, fresh fruit, juices, and coffee. It really beats the continental breakfasts provided at some of the nearby motels. The location was great--very close to everything in Townsend and just a 15-minute drive to Pigeon Forge. I would absolutely stay here again.

"Great place to stay!"

5
05/11/2015

Very nice price & location Close to great restaurants Large room & large TV with many channel options Hot water is fast & strong with extra sink in bathroom Comfy bed and air & heat both worked well out of unit Fridge was cold Plenty of electric outlet plugs for chargers

"Decent Motel at a Fair Price"

4
04/11/2015

Stayed here during a conference at a nearby property. Room was always clean & ready when I returned mid-day. I used the in room refrigerator to store lunch & breakfast supplies, very convenient. Easy access to The Great Smoky Mountains NP.. Friendly staff. Conference started at 0700 some days, motel breakfast started at 0730, hence the breakfast in the room. this is one of the earliest breakfast options in the area.

"Nice Location"

4
30/10/2015

This hotel is in an excellant place for the smokies and Cades Cove. Friendly staff but a so so breakfast. Gravy was terrible but the room decor was beautiful. Pet friendly room had a odor from previous users.

"Comfortable Stay"

4
28/10/2015

We were pleased with our room, the comfort of the bed, and nice breakfast. I would definitely stay here again. There are many interesting shops nearby, and good restaurants, and it's only a short drive into Pigeon Forge.

"Smoky Kings for helping staff/price/location combo"

4
26/10/2015

Smoky Kings for great helping staff , great view , good price , quality is average and needs to improve but for my stay it was value for money for overall experience and help I received from staff as my car got breakdown and they helped fixing and saved me 1K+ bucks

"Leaf Lookers hostel"

4
22/10/2015

Nice staff; clean premises; comfortable beds; close to outdoor recreational activities. Breakfast food tasty but the same every day. Coffee great! Be advised-check out weekend increase in rates. Ours increase >100%.

"Good for short trip"

3
19/10/2015

My husband booked here for a last minute get away. At first I was leery after reading the online reviews, but was pleasantly surprised with our outcome. Diana was very nice checking us in early. She gave us our room key and told us she wasn't sure if our room was cleaned yet. That was okay with us, as we just wanted to get our key because we were planning on coming back late. The room was spacious with two queen beds, small table, refrigerator, and microwave. The room was updated. The set of rocking chairs outside each room was a quaint touch. The back of the property had a wonderful view of the mountains. My biggest and only complaint was the towels. They were old, worn, and small. The towel was wet after drying half the body and we only had three towels, just enough for the three of us. We only had two wash clothes and no bath mat for the floor. We ended up using a hand towel so no one slipped. Overall, it was pricey for the accommodations, but it was the middle of fall season. Every hotel in the area expensive in the fall.

"Best in the Cades Cove area"

3
17/10/2015

The motel has very friendly service. Everything was in good working order. The breakfast was good. The accommodations were much less expensive than the very commercial Pigeon Forge area. I appreciated the brochure for a craft show at a nearby church. I enjoy interacting with the residents of the community. I purchased some very nice gifts at a good price. This hotel is in a nice quiet area and very convenient for The Great Smoky Mountain area. I enjoyed seeing deer, turkey and bear in the park during our afternoon visit.

"Breakfast"

4
14/10/2015

The lobby area being open only after 7 AM presents a problem for early risers, The breakfast was good if you are willing to wait on the opening of the Lobby. I really don't understand the problem with giving access to the coffee machine before 7. This is the only problem I personally experienced. The room was clean the staff was helpful and the grounds were very clean. We had a small dog and the area was very dog friendly for taking care of her needs.

"Very disappointing"

2
10/10/2015

I would not recommend staying here. The linens were stained and torn and the overall quality of the furniture and towels was cheap. The breakfast room had a very nice view, but there weren't enough tables for guests and the staff did not monitor the breakfast items and manage trash in a timely fashion. And the coffee was terrible.

"R-I-P-O-F-F!!"

1
07/10/2015

Doesn't even deserve the one bullet. The wife and I made the mistake of stopping here on the way across Tennessee. As luck would have it we came in on Saturday which is the one night they bump the price up fifty dollars on the rooms. With our discount, I was told the total rate would be $134.99 and was shown a printout to this effect. I should have kept that printout but more on that later. The room was stuffy and dated. At least it appeared to be clean. Both beds were rock hard but one was slightly less so and that was the one we made an attempt to sleep on. There was only ONE station on the television. At first I thought it had something to do with the mismatched remote being unable to change the stations but when a second (mismatched) remote fared no better, I realised by changing stations on the TV itself that there were no other stations. At least the internet worked--that is after I called the front desk and got the additional instructions on how to connect. For some reason they don't give you these when you check in. When I checked out the next morning instead of the $134.99 I was quoted it was now $154.99. I was told the taxes and fees were not included in the previous quote. Regardless, I paid way too much for a room that was at a stretch worth only about $80.00 at the most! Don't you make the same mistake! Stay elsewhere if you are in Townsend.

"Absolutely horrible management"

1
05/10/2015

When I arrived, an employee by the name of Nita just gave me the most ugly look. As I proceeded to check in, I couldn't help but notice that her eyes had bags under them & she smelled of marijuana. My credit card was charged way too much. I asked when the manager would be in & she said she wasn't sure & it really wasn't any of my business. She has a terrible attitude & shouldn't be working there. As I was attempting to enjoy my night, some bugs crawled across the floor of the room. Not only that but the sheets were clearly worn out and I even found a spot of blood. The room smelled of dog pee.The soap they provide is awful. The breakfast area was so dirty that I found what looked & felt like week old crumbs in the crevices of the tabletops. The chairs were dusty & had dried gravy on them. The lobby restroom was nasty. I will never go there again.

"Okay place for a night!"

3
03/10/2015

We spent a night at this hotel while visiting Cades Cove and the Great Smokies. The hotel is located quite close to the Cades Cove area of the Great Smoky Mountains National Park. The rooms are quite spacious, but are definitely dated. They have free breakfast like most other Best Western hotels. If you are staying in Townsend, remember that most of the places (including restaurants) around here close pretty early in the evening; so you need to hit them early.

"Nice Stay"

4
02/10/2015

The Property for the money was great...the staff was awesome. We had an exceptional value for the money...breakfast, although we did not partake looked great...I would recommend this motel for anyone wanting to stay near the smokies and especially Cades Cove.

"Spacious Rooms"

3
30/09/2015

The room we had was indeed spacious and modern with a comfortable king sized bed. It was, also, very clean and quiet. However, the air conditioning did a mediocre job in cooling the room even after having it on the lowest temperature setting for many hours. The breakfast offerings were varied with hot and cold items. It was close to the activities and sites the area had to offer.