Best Western Hotel Toni Inn,  Pigeon Forge

4.0/5  - basé sur 1368 notations.
3810 Parkway, 37863-3816, Pigeon Forge, United States - visualizzare mappa
+1 865 453 9058 +1 865 453 2621

la sua destinazione

date

adulti

> Camera 1

1 adulti

 

i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
punteggio dei viaggiatori TripAdvisor
Sulla base di 1370 pareri di viaggiatori
Vedere altri commenti >>
Galleria foto :
Se ti trovi in città per visitare le Great Smoky Mountains, il parco divertimenti Dollywood/Splash Country, il teatro con ristorante Dixie Stampede, il centro commerciale e ricreativo The Island, il museo del Titanic, il teatro Country Tonite, il museo delle cere di Hollywood, il vecchio mulino, il centro di paracadudismo al coperto Flyaway Indoor Skydiving o attrazioni come MagiQuest e WonderWorks, per praticare il rafting su rapide o fare escursioni in zipline sulle Smoky Mountains, il nostro hotel di Pigeon Forge si trova in un posizione ideale, da cui potrai raggiungere facilmente qualunque destinazione. Lo Smokey Mountains National Park è a breve distanza dal nostro hotel di Pigeon Forge e ogni anno da queste parti si tengono diversi eventi molto popolari. In questa zona si svolgono numerosi festival, tra cui, solo per nominarne alcuni, Mountain Quiltfest, Dollywood's Festival of Nations, Barbeque & Bluegrass Festival, National Southern Gospel Celebration, Harvest Festival, Christmas Festival, Dolly's Homecoming Parade, Spring Pigeon Forge Rod Run, Shades of the Past Rod Run, Fall Pigeon Forge Rod Run, Smoky Mountain Camp Meeting e Pigeon Forge Winterfest. La zona ospita ritiri religiosi lungo tutto l'arco dell'anno e il nostro hotel di Pigeon Forge è molto apprezzato dai grandi gruppi. Grazie alla sua posizione eccellente e all'ottimo rapporto qualità-prezzo, il nostro hotel è la soluzione ideale per eventi sociali come un matrimonio o una festa di compleanno. Piscina e idromassaggio sono il modo perfetto per rilassarsi e ricaricarsi prima di affrontare una nuova giornata di avventure. Potrai scegliere tra numerose opportunità di gite eccitanti, qualunque sia la tua passione, le montagne russe o l'acquisto di abbigliamento di marca a prezzi vantaggiosi. Pigeon Forge è il luogo ideale per una vacanza con tutta la famiglia. Il nostro personale cordiale rappresenta il paradigma della tipica ospitalità del sud e ha il compito di rendere speciale il tuo soggiorno. Troverai numerosi ottimi ristoranti in questa zona, ma lascia che siamo noi a occuparci della colazione. Colazione gratuita servita tutti i giorni con specialità tra cui crostini con sugo di carne, uova, salsiccia, pasticcini, diversi tipi di pane, cereali caldi e freddi, frutta e yogurt. Potrai accompagnare il tutto con il nostro famoso caffè 100% qualità arabica e abbondante succo di frutta freddo o latte. Prenota il tuo prossimo soggiorno al Best Western® Toni Inn, a solo pochi minuti dalle migliori attrazioni del Tennessee.

Visualizzare tariffe e disponibilità

 
Camera 1

Pareri dei nostri clienti


in collaborazione contrip advisor img
Basato sul parere di 1370 viaggiatori
Certificate of Excellence
 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
607
Molto buono
 
477
Medio
 
186
Mediocre
 
60
Orribile
 
40
Affari Affari 30
Business Business 23
Da solo Da solo 24
Di coppia Di coppia 249
In coppia In coppia 412
In famiglia In famiglia 727
Viaggio con amici Viaggio con amici 87
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
Best Western Toni Inn,Pigeon Forge
  • 5
    « Great »

    I would definitely stay at this hotel again. Bed was nice and comfy. Internet was great. Very spacious and even had a fireplace although I didn't need to use it due to it being the middle of May. The pool and breakfast areas were nice as well!

    5
    « Pool party »

    Took my family for a great night of rest,relaxation and fun. Room was nice lots of amenities, the indoor pool is real good size. We didn't use outside since it was raining. Breakfast was good my son said

    5
    « Very satisfied »

    Very pleased with our stay at hotel. Clean and comfortable rooms. Beds were very comfortable. Nice pools inside and out as well as a spacious hot tub indoors with indoor pool. Convenient location to all attractions on main strip in Pigeon Forge. Will definitely stay again on our next trip.

    4
    « Central to many attractions »

    Stayed here three nights as we were visiting the Great Smokey Nat Park. The rooms are older rooms, but comfortable. Bed was comfortable. Breakfast was good but the breakfast room was very small. Staff were very helpful and friendly. Good night sleep.

    4
    « Nice Hotel »

    Hotel is nice. Kids loved the indoor pool. Room was clean overall, but the floors need mopped more often. Kids white socks turned black in the room. Nice breakfast, but the eating area was too small. Hotel has outside doors. I prefer inside doors, but we didn't have any issues.

    5
    « our winter vaction »

    we love to stay at the toni inn in pigeons forge the beds are so comfortable and a great breakfast the loction is great for resturants and shopping we would go bacvk and will bring our family and friends

    3
    « Room overall was good. HVAC unit smelt bad »

    Rooms appeared to have been recently redone with new beds and a modern design headboard which was nice. the in room fridge worked well. Overall no issues with room itself .The HVAC unit stubk and smelled moudly. So without it running we were very cold overnight .

    5
    « Great Smoky Mountains vacation »

    We go to Gatlinburg / Pigeon Forge TN every year and the Toni Inn has been our motel of choice for many years. The motel has a 3 story atrium with a nice indoor pool & hot tub, which are great for those days when it is cold or rainy outside.

    5
    « Caring Staff »

    It's rare in todays world to find such caring people who will go out of their way to help a stranger. I have stayed in the same motel for the last 27 years. This was the first time staying here and it was so nice!! They got our room fast. It was so nice and clean. The beds were amazing!! Staff was so friendly. Pool was nice as well. Thanks so much!! We will be back!!

    3
    « Dirty room »

    Wonderful location. Checked in fast appearance was good. Got to room put stuff on bed and left. Came back in late that night went to move chair over to table from corner of room and noticed stuff left from last occupants, along with crumbs and dust. This is not a big chair it is a chair for the table so if they had cleaned and vacuumed they would have seen this stuff.

  • 4
    « Met our needs. »

    Typical Best Western hotel. Clean, quiet, and comfortable. Decent location at far end of Pigeon Forge( easy to get to Gatlinburg- traffic is terrible upper end of PF). Breakfast was okay. Large indoor pool and hot tub. We would stay here again.

    4
    « Great value! »

    Great location, great value! The room was clean and comfortable. The indoor pool area was clean. There was a great selection for ?continental? breakfast. The only negative was the wi-fi signal was slow in the morning and evening hours and the beds were a little too firm for me.

    3
    « Pleasant stay, reasonably priced. »

    We spent 3 days/nights on our spring break here. My wife asked if they were opening the outdoor pool. Gentleman at the counter said it was in the process now, would hopefully be up and running soon. After a couple days, we asked an employee who was working on the pool the same question. He said it leaks water faster than they could fill it! So no outdoor pool. Indoor pool was nice and well kept. Price was reasonable. Rooms (2) were clean, but outdated, (they smelled old). We would return, overall a pleasant stay.

    5
    « Spring Break »

    My family and I stayed here while visiting for spring break. The staff was very nice and rooms was very clean. My kids loved the indoor pool and hot tub. My has also used the laundry facilities which work great. Breakfast was very good every morning. The only thing that needs to be fixed is the breakfast area needs to be made bigger. It fills up very quickly. I would stay here again.

    1
    « Dirty »

    Dirty especially for the money they charge! You can hear everything from outside and the rooms next to you! Shower gross but the water was nice and hot. Never went to the pool because you have to walk outside to get to it.

    4
    « Great location, great stay »

    We decided to stay in Pigeon Forge to be near all of the action. The check in process was easy and the staff was courteous. The parking was great. The rooms were clean and comfortable. We chose the hotel for the indoor pool. The kids adored the pool. The pool area was not as well kept as some may desire (there was a bit of trash, and it seemed like part of the fountain wasn't functional). This didn't matter to us because we got to relax by the pool while the kids entertained themselves. The continental breakfast was fine, what you'd expect, and the staff was really great. Overall, I can't complain and would recommend this hotel. There are many good restaurants and attractions nearby.

    3
    « Family Vacation »

    This isn't a 4-star hotel, but it's a good hotel for the area. The kids enjoyed it. It had an indoor pool, and the breakfast was great. The staff was very friendly as well. The outdoor pool was not open yet for the season during our stay, but it looked really nice. They were also in the process of updating the in-room furniture.

    5
    « First trip to this area of Tennessee. »

    Our family was not sure what to expect during Spring Break in the Smoky Mountains, but this hotel made the snowy, cold, and rainy days much more enjoyable with 24 hour coffee service in the lobby, an indoor pool, with plenty of towels.

    4
    « NICE Place for the price »

    We just used this for one night, however, I would come back and stay longer if I ever stayed in this area. The hotel itself is nice, the room we had slept 6. The room was huge. The only thing that I can complain about is that its outdated. It was clean, it was comfy, just appearance was not all up to par, but that would not stop me from staying here again. The guys at front desk were very nice and helpful.

    1
    « Terrible »

    This hotel was disgusting. The carpet was stained so bad and smelled horrible. As soon as you walked in the room the smell hit you. There was no fresh toilet paper or other amenities. The bed was hard as a rock. You can hear EVERYHTHING around you. I could not sleep past 7 because kids were screaming all around us. The only good thing about this hotel is its location. It is right in the center of pigeon forge and only a few miles from most activities.

  • 4
    « Great place to stay »

    Enjoyed the room so much I didn't want to leave. The bed was comfortable and the internet was better than most hotels I've stayed in. The breakfast food could've been better but overall I would strongly recommend The Best Western Inn to anyone traveling on a budget and want a comfortable clean place for a decent price.

    1
    « Not for families.... »

    I will never go here again nor recommend it. The breakfast was awful. The beds were like sleeping on the floor. And with having a disabled child they put us on the 3rd floor with no elevator near by. Total waste of money.

    3
    « Quick overnight stop... »

    Check-in (w/reservation) was efficient and the gentleman at the front desk had great suggestions for dinner...a 'non-touristy' dinner :) Rooms were clean - a bit dated - but cleanliness is my main concern. Breakfast was good w/many hot and cold options. Good overnight stay...just don't think I could handle more than an overnight in Pigeon Forge!

    4
    « Family friendly »

    We called last minute. The weather was cool so we were looking for indoor pool. They put us right next to the door going in. The rooms were clean and modern. Little noisy in the morning with people coming and going but overall was great for the price.

    5
    « Fantastic! »

    Checking in was quick and easy. The hotel rate was beyond reasonably priced for it being the off season. My room was clean and tidy. It's a great location, less than a 10 min drive from The Island or Gatlinburg. I could have used more towels in the room and the internet wasn't all that fast, but other than that my stay was fantastic. I will be booking another room there the next time I'm in Pigeon Forge!

    1
    « Why stay here..Gatlinburg is right down the road »

    Nothing good to say....wished we had stayed somewhere else. Room was dirty, holes in walls, smelled of mold. We got the room with 3 queen beds. Breakfast was pitiful and staff not helpful. Everyone was smoking even though there was signage around building stating smoking was not allowed. Cleaning staff was yelling starting at 7:30. They were screaming in Spanish across the outside caltwalks all morning. We did not escape the yelling until we finally checked out. We would definitely not recommend staying here unless you are looking for a truck stop with a place to rest your head. We are rewards members of Best Western and have stayed in many locations. This by far was the worst.

    5
    « Yes stay here »

    This was a great value and experience.The location was good easy and fast access to pigeon forge.We loved the indoor pool and hot tub area.The employees were friendly.Our stay was comfortable and we will be staying again.

    5
    « Lots of fun »

    Everything was clean. Staff was very friendly. The room was nice. My Kids loved the pool and the pool water was actually warm enough for me to get in with them. Location is ideal. Close to all the fun.

    5
    « Great place to stay »

    The hotel was nice. Rooms very clean, pool area was great, indoor pool temp was warm, free breakfast was awesome. The only problem I saw was the parking area, difficult to get a spot if you come in later in the evening.

    5
    « great hotel »

    spacious rooms, nice heated pool and hot tub. Nice jacuzzi tub in the room. Would stay with again. Great location. I was really impressed by the size of the room. Enjoyed the stay and we will stay with again.

  • 4
    « good value for famlies on a budget »

    It was a great value. great location to avoid Pigeon Forge traffic. Decent pool and Good breakfast. Room was clean and spacious. Had plenty of room for kids to play. Layout was not like a typical hotel room. Large bathroom. Would stay again.

    5
    « Toni Inn Pigeon Forge »

    I always try to stay at this same location. I will be returning to that area in the next month and am already planning on booking my reservation there again as well as recommending it to the others I'm traveling with.

    5
    « Family fun »

    We wanted to spend time with our grandson. He loves the aquarium and loved to swim. The motel was close to Ripley's Aquarium, and your indoor pool was fantastic! He didn't want to leave. We will stay again!

    4
    « Birthday retreat »

    The hotel is undergoing some renovations. Which did not interfere with our stay. The staff was top notch. The pools looked great and so did the hot tub. The only down fall is the bathroom door had been patched. But I am sure that is going to be fixed soon. We will be back for sure.

    4
    « Great stay! Clean and affordable »

    Would stay here again. 3 queen beds in one room was perfect for our 3 kids. No other place I know of to have this. Our room was a king bed. Comfortable and clean. Breakfast was ok for a continental breakfast. Waffles was the best thing about it.

    2
    « Not worth the price »

    The hotel pictures were deceiving on the quality of the hotel. The room service attendants dug through my belongings AFTER I signed a document stating I wanted no one to enter during our stay. Office staff didn't care about the disturbance of our suitcases and laptops.

    4
    « A night away! »

    Comfy bed, great front desk service! We enjoyed the quiet hotel. Looking forward to our next stay. Wasn't aware of the hotel tax that was charged at the check in.... will know next time! Perfect location, right on the strip.

    4
    « Can't beat the price! »

    This hotel is located near Dixie stampede. It's easy to get in and out. Our room was on the inside the atrium near the pool. My two kids enjoyed the heated pool which is open until 10 pm. It can be a little loud up until that point but at 10 the pool was cleared out and it was quiet. Our room was clean and had plenty of hot water and good water pressure. It had a refrigerator and microwave. Beds were fairly comfortable. The next morning breakfast included scrambled eggs, sausage, biscuits, gravy, oatmeal, muffins, toast, Bagels, and yogurt. I think for the price you get a lot.

    4
    « Very Good For Price »

    We chose this hotel based on price and location. For the price we paid i have to rate as Very Good. The staff were friendly and room was clean and well stocked. Our room was towards front of property which meant we got some noise from Parkway. The rooms also have doors that exit to outside which means you are going to get a little noise from people rolling suitcases on sidewalk. The free breakfast was a little above average. Consisted of scrambled eggs, sausage, biscuits and gravy. Also assorted cereal, oatmeal and a few pastries.

    5
    « Cleanest, best location, best breakfast Hotel »

    We highly recommend this Hotel! It was clean, comfortable and in a great location to all activities. The Breakfast was very good quality food, presentation was inviting and the staff was very helpful. They kept things filled, clean and very helpful.

  • 4
    « Great stay. »

    One of the best Best Westerns i've been too. Always clean, never over booked me, always fixed any issues i've had (like hair dryer not working) small stuff. Nothing major. The people who work the front desk are always super nice and the breakfast is great!!

    5
    « Christmas visit »

    Fast courteous front desk service. Great room with fireplace/heater on third floor away from pool area as requested. Festive Christmas decorations all throughout the property. Great breakfast, with large selection. We never had a problem with seating @ 7:00. Truly enjoyed our 3 night stay !

    5
    « Quiet Amidst The Chaos »

    Not knowing the town of Pigeon Forge was insane News Year's week, we fortunately had booked this hotel. It was calm and more private out of the traffic on Parkway. The rooms were large with a nice mini frig and the full breakfast bar was delicious. It was convenient getting in and out....We found the side roads!

    2
    « Not the room I reserved »

    Room was not what we reserved. we asked for a discount because they over booked. They refused to discount even though we had to take a smaller room without all the options of the room we reserved. We will not be booking with them again.

    4
    « Family Christmas trip »

    Wonderful place to stay, with a great friendly staff. Room was clean and nice, Check in staff was very helpful and accommodating. Location for what we wanted was good. Breakfast was typical for this, but they were quick to keep everything replenished. There could have been more fruit.

    2
    « Not impressed »

    Hotel rooms are outdoor doors. Not what we were expecting at all. Rooms were dirty, had an odor. Breakfast was awful. Small area and waited forever for food. Not worth the money at all. I will not stay.

    4
    « Great location! »

    The location of BW Toni Inn was great. Easy to get on street in front of motel Many restaurants within walking distance and Dixie Stampede right across the street. Breakfast had lots of choices but area was a little small. Very friendly staff. We had an indoor 2nd floor room by pool. We loved being inside by pool but if you have any mold allergies I wouldn't recommend those rooms because we found some mold on wall by mirror. The pool was very warm and fun. Would definitely stay here again. The staff was friendly and helpful

    5
    « Stay was excellent »

    The room we had was oversized. The bed was comfortable as was the bedding. Room was very clean and had all the amenities that we wanted/needed. Indoor swimming area is awesome. Convenient. Will definitely stay there again.

    5
    « A Great place to stay!!!! »

    A very clean place and very up to date decor.Everything worked well in the room and around the hotel.Anytime that I needed anything it was done right away and always with a smile.Everything was clean and worked very well in our room.I will go back there in the future and tell all my friends about staying there.

    5
    « Best in the East »

    Rooms are spacious and clean. Indoor pool and jacuzzi are well kept and maintained. Hotel is excellent and quite comfortable. Would definitely stay here again. Location is good surrounded by lots of great restaurants to choose from.

  • 5
    « Great location and service »

    Located in the heart of all the activity! I love this area and especially during the Christmas Season. Don't miss the light show and big new ferris wheel. It is heat in the winter and cooled in the summer. 200 feet High! Hot tub and pool are just an added extra.

    5
    « Very nice facility for the price. »

    Very clean and nicely priced. Would stay here again. Very friendly staff and check in was a breeze. Parking was a little difficult because Hotel was full. Rooms were clean and the indoor pool was nice.

    4
    « Quick family trip »

    Very clean hotel. Older but it has been kept up nicely. Somewhat loud being on the bottom level hearing people walk by but did not wake up my 17 month old. Breakfast was slightly crowded with little food but somewhat expected with free breakfast. Overall a great stay.

    5
    « Toni experience ?? »

    I always stay at the Toni when in Piegon Forge TN Good quality, professional staff, excellent location! The pool could use a cleaning and definitely the hot tub but overall a great experience with family or friends!

    4
    « Great place to stay but watch the hot water »

    The room was nice and large. The beds were comfortable and clean. Breakfast was delicious with many choices. The internet was not good. Also very hard not to scald yourself in the shower. Water was very hot and hard to adjust.

    2
    « Not the best of Stays »

    Stayed in December 2017. The overall room was fine, oversized and plenty of room. beds were good. The problem was the internet,hot water, and ac/heat. The internet showed 4 bars but we could not get a webpage to pull up hardly at all. my son had homework and could not do it. The heat did not know when to come on and off correctly so the room was either to hot or to cold. mostly to hot. The shower was to hot one time and had to be adjusted at the bottom twice in one shower to keep from being burnt. The next day it was to cool. Not sure the problem there. the breakfast was OK with many options for food. But the other listed problems made it a not so enjoyable stay. Would not stay here again since there are so many other options in Gatlingburg/Pigeon Forge area to try.

    5
    « Great Hotel Experience »

    Hotel was very clean and staff was very friendly. I would recommend this hotel to others. For the price, we receive above our expectations.Hotel is in prime location on the strip in the middle of attractions. Directly across the street from Dixie Stampede.

    5
    « Best Western »

    Had a nice stay it was very quite in our room and the room was clean.Breakfast was great and the staff was very nice and polite.Location is great, next door is a Texas Roadhouse and across the street is the Dixie Stampede,I will be staying here again,

    5
    « My wife's birthday trip »

    My wife and I decided to stay in Pigeon Forge for her birthday. We had a wonderful time. The room was great and the beds are very comfortable. We will stay here again, and we will recommend this hotel to our friends. The Wi-Fi wasn't that great, but that was ok.

    4
    « Great place to stay »

    We love staying at BW Toni Inn while we are visiting Pigeon Forge. The rates are competitive and we love the location. It's convenient to many attractions and we love that we can just walk across the street to the Dixie Stampede. The staff are always friendly and helpful and the rooms are nice for the price.

  • 5
    « Always a pleasant stay »

    Stayed for the weekend for a family getaway. As always had a wonderful experience here as this is our main choice of where to stay when we visit the Smokies. The location is great as it is right in the middle, but not much noise from the parkway. Our room was very clean and the staff was very helpful. Would recommend to others if looking for a place to stay.

    5
    « Clean, great staff, good price »

    I've stayed at many hotels in Pigeon Forge and this has been one of my favorites. The staff was very friendly, the rooms were clean and in good condition, it is convenient to all of the attractions, I will stay again.

    4
    « Toni Inn »

    The hotel was nicely decorated for Christmas . The breakfast area was clean and the food was good. The staff were helpful & friendly. The location was great , it was across from the Dixie Stampede and very convenient for walking

    5
    « Great stay »

    The check in was quick and friendly. I was very pleased when I arrived at my room. The room was very clean, and on the first floor per my request. The beds and pillows were extremely comfortable. Our room was conveniently located by the pool. And despite the close proximity, you couldn't hear any noise from the pool area in the room. The pool and hot tub were absolutely perfect in temperature. Most hotels have freezing cold water in their indoor pools. Not this hotel. I didn't want to even get out of the pool! The grounds and parking lot are well maintained. As a travel agent, I travel extensively. I highly recommend this hotel, and this will be my hotel of choice next time that I am in Pigeon Forge.

    5
    « Great Stay »

    Enjoyed our stay at the Toni Best Western in Pigeon Forge. Everything clean inside and out from rooms to office to breakfast area, pool; areas. Price reasonable. Location great easy to get in and out of. Very friendly and attentive staff. Plan to stay again every time we come

    4
    « Pleasant »

    All staff have been very friendly and professional. We arrived early, our room was ready, so we were allowed to check-in early. The breakfast and breakfast area were above average. Our king room was spacious, inviting and clean with the exception of the shower. There were places of mildew in the shower. We did ask that they spray it with bleach and clean it, but it did not happen. This was our only disappointment. Overall, it was a good value and enjoyable stay.

    5
    « Yearly stay great as usual »

    Usually try not to review a place more than once but Toni Inn deserves another shout out. This has become our go to place when we are in the mountains for Thanksgiving each year. This years stay no different than others great as usual. Big thanks for the room close to the front even though any room we have had has been good. Staff great as usual and the help they gave us when we had other family members come in at the last minute was top notch. Keep up the good work and we will see you again next year!

    5
    « Once Again »

    We stay here a couple of times a year and they are always wonderful. The rooms are all new, the beds comfortable, and the showers hot! This year we walked to nearby restaurants and found a great selection with in easy walking distance.

    5
    « Best Western »

    I have stayed at this motel a couple times and enjoyed our stay. Loved the rooms we stayed in ,because of the laminate floor. No worries about what was in the carpet. Grandchildren loved the indoor pool and hot tub. Breakfast was okay had better but in all everything was okay.

    4
    « Good location »

    This hotel is right on the strip, walking distance to many things, but would be difficult to try and cross the divided highway by walking. Hotel was clean and comfortable, wi-fi was very slow, breakfast was good and hot. My room was on the second floor gotten to by an outside stairway. Rooms open onto the balcony. Pool looked good but I did not have time to use it.

  • 4
    « Ok Visit »

    Hotel ok for an older hotel. Nothing unusual, nothing special, nothing bad to report. Would stay there again. Good location. Breakfast is skippable as most are at hotels. Large double King Room. Easy to locate.

    2
    « Disappointed »

    Don't try to make reservations for specific type of room in advance because apparently 4 months in advance is enough time to lock it in. Everything else was good as far as the hotel but very disappointed to not get the room we requested.

    5
    « Very enjoyable trip. Love this area, and your Motel is very convenietly located. »

    This is one of many times we have stayed at your location. We have not been here in a few years since the death of my husband. This trip was with the man I am dating, and he was very pleased with all of the amenities, and your location. Your breakfast is a big plus, and helps get the day started right. We will stay here again I can assure you.

    4
    « Older Building but still a Best Western »

    Excellent service and an excellent breakfast. The building was older and had some associated character, but the beds were comfortable, and the location is unbeatable. This is a great place to stay for budget minded trips to the Gatlinburg / Pigeon forge Area.

    2
    « Old, needs a major remodel »

    We had a two bedroom suite. Ample space but very limited seating outside of beds. Rooms are significantly under lit. There are lights in the ceiling but 50% would not work and the others were so dim they were useless. The carpet appeared clean but had a slimy feel to it. The bathroom was poorly lit. The shower head leaked which puddles up in the floor. The water pressure out of the shower head was rather lack luster. The jetted tub was stained - I refused to let the kids sit in it. The room had a strong bleach oder. The walls had patched holes. Over all the rooms felt old and dirty. The breakfast had a good selection but tiny!! 5 tables for the whole motel. You had to wait for a table each morning. Overall we will not be back. So old and gross feeling.

    5
    « stay at best western »

    very good I liked it very much I will probably stay there again it is in thecenter of every thing I want to see and do while I am there I do not know what else to say I will stay there again as soon as I can. A lot of places to eat near by

    4
    « Pretty good, low frills »

    nicely located (near everything but not in the middle of everything). Seating area in Breakfast room is undersized. Clean, economical, nice sized rooms, comfortable beds, breakfast was limited but good quality (could be laid out better for accessibility)

    4
    « Our stay at Best Western Toni Inn »

    Great location. First hotel in years that I haven't had to call and request towels and wash clothes! Would definitely stay again! Hotel was located near all of our activities. Parking late at night was a problem, but always found a spot.

    5
    « Holiday season »

    We have stayed here numerous times but this was the holiday season and we brought our Grandson. Hotel grounds really decorated nicely. Hotel is within walking distance to many great restaurants. Trolley stop is right out front. Parking is easy and plentiful. We had a room right off the indoor pool area and it was great. Everything very clean, rooms and grounds. Would highly recommend. Good price (we got AARP discount). Breakfast in the morning was really good but seating is limited, we took it back to the room. We will be back.

    3
    « Nothing fancy just a place to sleep »

    If you have to book late and need a room this will do. Rooms are in need of remodeling. Lamp didn't work in room. Breakfast was good. Beds are not very comfortable. Minimum parking available. Hot tub was nice and indoor pool looked clean.

  • 5
    « Great Staff »

    Many thanks to the wonderful people like Nancy and Rebecca and housekeeping lead. You guys really helped us out. We had a horrible experience at the best western Plaza Inn and these ladies really made it better for us

    5
    « Pigeon Forge Best Western Toni Inn »

    This mid-priced hotel was great. They had free Wi-Fi, clean rooms, and such a good free breakfast!!! A neighbor recommended this place to me and my friend and I just want to spread the good word!!! It was on the Parkway and convenient to all the restaurants, shows and shopping in Pigeon Forge and Gatlinburg. We will definitely stay at this Best Western Toni Inn again.

    4
    « Pigeon Forge Trip »

    Had a homey, welcoming feeling. Very nice place to stay during my business trip. Caring, thoughtful staff. Location was terrific. Room was clean and quiet. Just wish there was bacon some days to go with the eggs instead of sausage for all 6 days I was there. At my age though, I probably don't need it as much as I just want it! Bring on the bacon and you'll be perfect!!

    5
    « Pigeon Forge Dream »

    My husband and I have stayed at this hotel for years, we have never had a problem with room being clean, bed being comnfy, anything. We had issues with people in another room and they moved us immediately to another room that was even better. My girlfriends and I have stayed there and enjoyed every minute of our stay. Easy in and Easy out on the Parkway.

    4
    « Pretty good »

    The staff is great. Rooms clean. Nice location. Breakfast was very good but the exact same stuff all 4 days. The indoor pool was a perk for the kids. The internet is awful and the tv remote would work on and off.

    5
    « Great location and indoor pool »

    This facility in located in the busy area of Pigeon Forge and a lot of entertainment and dining is within walking distance. The room although on the 3rd floor was comfortable and overlooking the indoor pool. The elevator was clean and rather swift in arrival and bring you to your chosen floor. In the room we were surprised to have a fireplace (although electric) and a whirlpool tub included making our stay very romantic. Great amenities for the price of the room.

    4
    « Good quality for the price »

    The facade of the building and the interior of the rooms look a little "tired" and could use some renovations. But the staff were very pleasant and courteous. We would definitely consider staying at this location when we go again next year. It was the best price we could find for a chain hotel on the Parkway in Pigeon Forge.

    3
    « Old and outdated but good value »

    You get what you pay for with this hotel. It is clean but feels like a motel. Beds are comfortable. Pillows are very squishy and small. Entrances to all rooms are outside like a motel so it can be loud if people outside are loud. Inside pool is small but nice. Internet connectivity was very good for me. Front desk was very nice and helpful. Rooms need to be renovated and updated. We had a room with three queen beds which was great for our party so we didn't have to get two rooms. The room is very large but the bathroom is tiny with a drop ceiling. It was odd that the iron was attached to the ironing board. Breakfast was very good. They had a lot options available and it was all tasty. Breakfast area is tiny and you continuously bump into people trying to get your food.

    4
    « Love it »

    Everything good except front desk service and internet poor. But overall it was awesome. I would like to stay there again. Hopefully in spring or summer. Maybe for Christmas. I highly recommend this hotel.

    2
    « Interesting »

    Not one of our favorite fall breaks...stressful from the start...went to Best Western across the street first...not a lot of sympathy from front desk...location is tricky to enter...don't turn too early...need a back entryway...traffic horrible...and seating for breakfast non existent...

  • 3
    « moldy tub »

    The hotel staff are excellent.....the same cannot be said for the room. There was mold in the calking of the tub and rust on the ceiling above it. It was apparently a drop ceiling with metal tracking. There was a repair to a wall in the bedroom that was patched but not painted. The dust on the headboard of the bed was very thick. It had not been dusted recently.

    3
    « good stay »

    comfortable beds.thats all we really needed. pricey,but its october in pigeon forge. parking a little tight. staff was friendly. across street from dixie stampeed. very congested area. overall avery enjoyable stay.

    4
    « Close to everything »

    The room was clean, no issue there, parking was easy spaces are big enough, one elevator in the middle we liked that it was glass, takes away that vulnerable feeling, lots of luggage carts, two pools and hot tubs. Of you are looking for a place to shower and sleep this is it. If you have kids that like to swim, this is it. If you like quiet and modern go somewhere else. This is an old property but our room was clean and comfortable, we were gone all day every day so it suited us fine. Breakfast was good. It could get crowded at prime times but that's common in any hotel. Staff were filling the bar constantly so all was well, nice clean area. Our only complaint was the noise from the kids in the indoor pool and running back and forth to it. Next time we will request to be far away from pool. All,staff were friendly, our fridge was acting up and the guy fixed it within 5 minutes of our call up front, even asked us the next morning when we passed him in the lot it or was ok. This place is a good home base for all the area attractions, one of the closer ones to the park entrance and Gatlinburg too. We would stay again.

    4
    « Best Western Toni »

    Clean rooms, comfortable bed, friendly staff, good location, safe. Great value. Indoor and outdoor pool. Would recommend and would stay here again. Nothing fancy but in good condition and well kept. No bugs and not really any noise. Parking might be a little difficult if you are out past 10pm. I came in after a show and got the last space around 11pm but there is a lot of parking and I did get a space even that late.

    1
    « DIRTY »

    We left after one night of our 4-night stay!!! It was filthy! Bathroom was dirty, carpet dirty, bed full of hair and and very uncomfortable. We even had to fight a snake at the stairs, seriously!!! !!!

    4
    « Toni Inn »

    Very good hotel with good rooms. Clean and good value for the money. Felt secure and quiet and good location in city. Indoor pool was used by family and friends...good experience and would stay there again.

    5
    « Excellent »

    I stay here about every time I go to Pigeon Forge. Love the location and the clean rooms. Breakfast is great. Staff was friendly and very helpful. Wish the rewards program made the cost per night a little less than the regular rate.

    5
    « Amazing Experience »

    My family and I went to the Smoky Mountains for a quick weekend getaway. We usually rent a cabin but since we were only stay for one night decided a hotel better suited our needs. The Toni Inn was an excellent choice. The rooms were clean, the staff was nice, and our girls had a blast in the pool. We can't wait to go back. The only downfall for me was the bed wasn't very comfortable, but hey, it was clean and in the end that's what really mattered. We will stay at the Toni Inn on future trips to the Smokies!

    1
    « Do not stay here cheap motel feel »

    First I booked from booking.com and rates were $125 per night for 2 nights a month ago. When we got here rates are $65 a night being that I booked online not through Toni inn I couldn't be reimbursed... After traveling from Atlanta due to road closures and traffic a normal 3 1/2 trip was 5 hours...Front desk was helpful and quick in getting us checked in I went to take a nap as I was exhausted from long drive and the walls are paper thin I heard everything going on in other rooms and outside in the walkway but being that it was afternoon I tried my best to tune it out. We went out for the day and returned around 9 and went to bed around 9:45. The room next to us was still loud and I could hear conversations through the walls. I went to front desk and requested different room but lady said she couldn't and would make curtesy call to room. Now it's 1:45 am and I can still here tv and loud conversations from the next room! I will NEVER stay here again! There are so many other better hotel options for $125 a night! Don't waste your time

    4
    « Great Rate Convenient Location »

    If you want great rates and a convenient location look no further than Best Western Toni Inn they are located near all the big attractions and they offer a wide variety of hot and cold breakfast items. Thanks Best Western for providing great hotels at a affordable rate.

  • 3
    « Great location but facility outdated. »

    I picked this hotel because it was my first time going to Pigeon Forge and according to the map, it was close to many attractions. Parking is horrible. Very tight. The rooms are outdated. The bath tub looked to be original and my little kids didn't feel comfortable bathing in it. We did like the indoor pool. Just make sure that if you reserve here, you do not get a room right by the indoor pool. I would think that would be very loud! I like that they offered a free breakfast, but the area is very small and narrow. It made it difficult to maneuver the operation and I kept worrying my daughter would bump in to the hot waffle iron. Also, they need some solar screens or something in that area because the morning sun was way too bright when I was trying to ladle gravy on my biscuits. If I had a hangover, I think that bright sun would've killed me. Oh, another thing...the internet was horrible. Very laggy. I was trying to buy tickets to a dinner show and it was a pain. I also couldn't get a good connection to view Facebook. I missed someone telling me to watch 20/20 one night because they were talking about the Holly Bobo case! I did like that we could walk to places. My son was excited that there was a Denny's in walking distance. All in all, you can't beat the location and I would stay there again.

    5
    « Very nice »

    Very nice hotel, nice indoor and outdoor pools and hot tubs, the hotel is also very accessible to everything in the gatlinburg/ pigeon forge area, there is no end to the choices of activities for a family trip like what we went there for

    5
    « Great value, clean, and great breakfast »

    Needed a hotel for last minute trip to Pigeon Forge area. This place was clean and a great price. Breakfast had hot items, not just a box of doughnuts and juice. Good location. You can walk to restaurants nearby and it is very close to Dollywood. Located at the end of town heading toward Gatlinburg.

    5
    « Great for the price! »

    We stopped here for bonus nights to our vacation. We were pleasantly surprised with the room, pools, and fantastic breakfast. Had both indoor and outdoor pools. We will stay again in the future for sure.

    4
    « Best Western stay »

    Clean, comfortable room, friendly staff, gave us choice of available rooms. They had a discount coupon for the restaurant next door but did not offer until we asked if they had any coupons to offer. We stayed here in the past and will probably stay again if opportunity arises.

    5
    « Great, very clean hotel »

    I've stayed at this hotel many of times in the past. Very friendly staff, and the rooms are always clean. I noticed that one half of the hotel has been updated in the rooms. I'm sure they'll be updating the other half shortly. Other than that, excellent Hotel. I've been traveling here since the early 80s and if stayed at this hotel on several occasions. I will continue to stay here in the future

    4
    « Great trip »

    I enjoyed my stay at the Best Western Toni Inn. Helpful staff and clean rooms. It was a great location. The only complaint is I wish we could have gotten on the first floor as my parents are elderly. There is only one elevator so they had to do more walking than they would have liked. The breakfast was great but they need more space.

    5
    « very nice »

    We stayed a week at Toni Inn the staff was great , head of house keeping Julie was so helpful. All the house keeping did there job the room we were in was so clean. Everyone was helpful.When we return to the mountains this is where we will stay.GREAT JOB TONI INN

    3
    « Twice is enough »

    I have stayed at BW so many times but this year out of 3 hotels the Toni Inn and Opps(inAlabama) and Ft Walton only Opps was pleasurable, the staff in the other two were so flippin rude I will refrain from BW for a long while

    4
    « very good hotel »

    we had a very pleasant check in/out experience with no problems in between. the room was nice-really liked the wood flooring. the office personnel were very friendly and recommended a restaurant to try that was excellent. pools were clean as was the entire property. would stay again!!

  • 5
    « Very Nice »

    We loved this hotel from check in to check out. The staff was very pleasant and check in was a breeze. Our room was very nice, good sized and tastefully decorated. The beds were a little firm for me but OK. AC was great (and we love a cool room at night). The room was extremely clean. They even had a sleeve for the remote control (which I usually sanitize). We did not use the pools but saw both of them and they looked clean and well kept. Breakfast was nicely done with scrambled eggs, sausage, waffles, etc. and the coffee was good and the dining area was clean and well maintained.

    5
    « Friendly Staff and Nice, Clean Room »

    This was our first stay at this hotel as our usual was booked and this was a last minute trip. We stayed four nights and thought the room was excellent as was the staff. They took care of every request we had in a very timely manner. We are very likely to return in the future.

    1
    « Rod Run »

    We stayed at this hotel for the Rod Run. We were treated disrespectfully when checking in. We needed two parking spaces and they could only give us one While trying to decide if it would be better to use the parking space for my teenager or my disabled husband there was a manager that was very rude about it. They did not try to help us figure out a solution or act like they cared. We paid way to much money to be treated like this. The staff was very rude. Will be staying somewhere else next year for Rod Run.

    5
    « Excellent stay »

    Staff was wonderful, room was nice and clean. Beds slept great and room was updated. Security at this hotel was great. Indoor pool was clean and very nice. Front end staff was very helpful and kind. I will return to this hotel for sure !!

    4
    « Nice base to spend quality time in the Smokey mountains »

    The rooms,though a little dated are clean with microwave,fridge,iron and board,hair dryer and flat screen t.v.-There's ample space in the rooms with full size shower with great pressure. Both indoor and outdoor pools with jacuzzi is a plus after a long day in the woods.They have a free full breakfast-Scrambled eggs,sausage,biscuits and gravy,oatmeal,waffles,cereal,breads,bagels,sweet rolls etc. ALL fresh and well maintained. The staff is first rate and helpful.Location across from Dolly's dixie stampede couldn't be better and they are one block from the outer loop road you can use to keep out of traffic. They are just an update away from excellent.

    4
    « Family Friendly »

    Courteous staff, clean and comfortable rooms. Close to all the fun in Pigeon Forge. Excellent, valuable continental breakfast. Two pools, comfortable and clean common areas. We have stayed here multiple times during the Rod Run and enjoy the location (watching the cars from our chairs along the Parkway). The rooms are comfortable and always clean. Staff is friendly and we enjoy the kid friendly atmosphere. Our room (double Queen) was large enough for an additional twin air mattress for my daughter and pack and play for my infant son. Highly recommend this hotel when in Pigeon Forge.

    4
    « How nice my stay was with Best Western Toni Inn »

    The hotel amenities were wonderful. The rooms were clean and great staff kept the rooms well stocked. Breakfast was available and had a large variety. They kept it well supplied and clean. The pool areas were very comfortable. Hotel staff were nice and helpful when we discovered they never received my reservation from Booking, com. which was made 6 months in advance.

    5
    « Excellent place to stay when in Pidgeon Forge »

    Nice property with good amenities and service. The location was convenient and the room exceeded my expectations for cleanliness and comfort. Everything in room was in working order and pride of ownership was evident. The staff were friendly and accommodating and all in all I was pleased with my experience.

    5
    « Very nice »

    The room was very nice and clean. The bed was very comfortable and the shower was very nice. The breakfast was great and thee desk clerks were very helpful. This was our second stay at Toni Inn and we will continue to make it a destination and I would definitely recommend it to anyone. It's in a perfect location to enjoy all that Pigeon Forge and Gatlinburg has to offer.

    5
    « Worth the money »

    This was a very good hotel for the price. It had a great look to it, very clean and decorated rooms and the breakfast was better than most I have ever seen for being a continental breakfast. Overall very satisfied.

  • 4
    « Good breakfast, clean room. »

    The overall experience was good. The room was clean, but the mattresses were old and uncomfortable and the shower wetting from scalding to freezing every 30 seconds. Overall the room was nice but simple. Getting in and out of the peaking lot onto the parkway was a bit challenging too.

    5
    « Great Hotel »

    We had 3 Queen beds in this over sized room.It was wonderful.The hotel has a great indoor pool area with hot tub.The breakfast was good with lots of choices. It's across the street from Dixie Stampede and Texas Roadhouse is next door. I will stay at this Hotel again.

    5
    « Great place.....location perfect »

    Just a great Pigeon Forge motel. Location is directly across from the Dixie Stampede. Pool is big and spacious and breakfast was pretty good. Rooms were very clean. Great for a family. My little girl lost her lovey in the sheets that went to the laundry. House keeping found it and returned it promptly. Great service.

    5
    « Great »

    Great place to stay and enjoy family time. Very clean rooms. The pools and hot tubs were very clean and well cared for. We do plan to stay there again very very soon. My grandson had a awesome time playing in the pool.

    4
    « Very nice accommodations »

    Clean, comfortable and reasonably priced..exactly what we needed... We stayed for 2 nights and had easy access to Dollywood, Gatlinburg and the Great Smokey Mountains. Relaxed environment nice clean room and a courteous staff.

    5
    « 2 Pools, clean, and freindly »

    The two pools and tow hot tubes were great. If the total solar eclipse center line had been in Pigeon Forge, I and hubby would have got our chairs the night before and sat by the pool to watch the show. Understand the entire place had a recent do-over and the place was clean and in great shape.

    5
    « Great for the Money »

    Great hotel for the money!! Both indoor and outdoor pools and hot tubs!! The rooms are nice, beds comfy. Hot breakfast was good. Conveniently located on the Parkway. This hotel is close to Dollywood, all the attractions and just across the street from Dixie Stampeed and a short drive to Gatlinburg.

    4
    « Great Value! »

    Comfortable rooms, easy roadside access, fast Wi-Fi, clean pools and hot tub, and decent Free Breakfast bar. The hotel is very close to the access road to the Great Smoky Mountains National Park and Gatlinburg, as well as the rest of Pigeon Forge. Great hotel to stay at when visiting the area with friends and family.

    5
    « Eclipse getaway to Smokies »

    Hotel is very clean inside and out. Rooms have microwave, refrigerator, and hair dryer which is nice to have. Breakfast is good and provides an added bonus for the price of staying at the hotel. Staff are friendly. Hotel is in convenient location to attractions and at end of parkway to make a trip to Gatlinburg even quicker. Feel like you've gotten your moneys worth when staying here.

    3
    « Friendly crews for customers »

    It was good to stay here with my family. Very friendly, professional, helpful crews. But you must bring your own stuffs if you use this hotel - may not have enough soap, shampoo, or lotion. Good breakfast - I enjoyed fresh biscuit and gravy.

  • 3
    « The best I could rate.. »

    My wife and I have stayed here many times but this time around I could not rate this Motel like I would have liked too. The positive: The room was clean, breakfast was good, and had good variety of choice's of food. The negative: My wife and I seen the pool had some green place's in it one morning, was less noticeable the next day. The room We had was noisy from the Laundry room next door, made it almost impossible to sleep in the mornings. The room we had was somewhat rough looking a wall next to the sink had a white patched place , the walls were yellow. The ceiling had been roughly refinished , with nail pops sticking down from the ceiling, I could actually see the nails or screws sticking out somewhat. My advice is , if you get a room on the first floor stay away from the laundry area rooms # 130 through #135 covers either side. Our room was #132 Normally I would rate the Toni motel 4 or 5. average was the best I could do this time.

    5
    « One night »

    Stayed one night and it's one of the closest hotels on the main strip to the Dollywood lane Not sure if the trolley stops here but you could walk to a stop down the street. Pool was being used by adults and kids The free breakfast was refilled multiple times which was nice for the lazy people who wake up late !

    4
    « Clean, comfortable & quiet »

    We enjoyed our overnight stay here. The rooms were clean & comfortable. It was also very quiet, never heard anyone. It was nice to be able to park right in front of our room. There were lots of selections for breakfast - best I've seen at a hotel that serves complimentary breakfast!

    5
    « Perfect for families »

    We stayed here in July 2017 for our first family trip to Pigeon Forge. The gentleman who checked us in was very friendly. Our room was clean and the breakfast was very good. We really enjoyed the indoor pool. This is in a great location and close to everything. We loved our trip here so much we've booked this hotel again in December!

    4
    « Comfortable, Clean, and Great Amenities! »

    The indoor pool and hot tub and the outdoor pool, kiddie pool, and hot tub are AWESOME!!! The complimentary breakfast is really good (something for everyone!!) The room was clean, the beds are comfortable, and the staff are all super friendly. For a motor lodge, it's really very nice.

    3
    « BEST WESTERN STAY »

    We stayed at the Best Western Toni inn in Pigeon forge, tennessee. The breakfast area is very small and cannot hold all the people at the hotel. Also was out late one night came back and there was no parking spaces at all but the lady at front desk moved her car so we could get our truck out of the way

    5
    « Great place to stay »

    This is the second time we stayed at Best Western Toni Inn. They have very friendly staff, great breakfast, very clean rooms. Pool excellant. Parking lot well lite and very clean. The hotel is in a great location.

    4
    « We'll be back! »

    The room was extremely clean and the staff members we spoke to were very professional and friendly. The Wi-Fi was non-existent no matter the time of day or night and the Jacuzzi jets did not work. The mattresses are very hard, so if you have a bad back, bring a mattress topper or even an airbed if you want to sleep well. We travel to Pigeon Forge no less than 10 times or more annually and it's not easy to find a Pigeon Forge hotel/motel that is clean and bed bug free or that offers a great breakfast (full hot bar including eggs, meats, oatmeal, biscuits and gravy as well as muffins, toasts and waffles you make yourself), so due to the overall cleanliness of Best Western Toni Inn and the friendliness of the staff, we'll definitely book there again.

    5
    « Vacation Pigeon Forge »

    Awesome stay only use BW will return to Toni Inn... ....... service from front desk to maid service very helpful. The amenities were great. Enjoyed just relaxing at hotel and Did Dixie Stampede, Dollywood

    1
    « Might as well put a cot by the highway... »

    The manager placed us in a room 2 doors away from the 4 lane highway. We couldn't have been 50 feet away. It didn't matter to us that the room had been updated when it sounded like a freeway was roaring through it - and I mean ROARING. It did not change at night either. We went to the office the first day to get moved and, of course, were told they were full. A couple of days later I went back to the office to get moved because the fatigue from constantly being woken up was ruining our short vacation. Honestly, if I had left the door open it could not have been louder since the single pane window glass was so thin. The manager told me I would have to check out and sit around waiting for hours for the maids to get to a room in the back. Obviously, the tail wags the dog at the Toni Inn or he would have told them to clean the room immediately so we could move there quickly and continue our vacation. Since I paid for 4 nights in advance I felt he was taking advantage. I also felt he was trying to make it difficult so we wouldn't move. The only thing I could do at that point was turn the AC down so it would run all the time in an effort to drown out some of the noise. We live a long way from Gatlinburg/Pigeon Forge so we had to fly. It cost alot just to make the trip back and forth so we couldn't afford to stay for a week. The time we had was not very enjoyable since we were struggling to go and do without sleep. (Rest was one of the reasons for this vacation since we work very hard in a huge, high traffic city all year long!) I blame this motel for the outcome and will never consider going to any Best Western after this. Making customers happy must not be the philosophy at this chain.

  • 4
    « Very good »

    Very good breakfast nice clean rooms outdoor hot tub was cold but indoor one was fine. Very good for the money! Can see dolly woods fireworks from hotel! Nicest stay I've had for best western in a long time!

    3
    « Location Nice but a little on the old side »

    Toni Inn is in a good location, has an indoor and outdoor pool which was a plus. The cleaning staff tries their very best to clean but the place is just old and needs some improvements. It needs major changes such as new carpet, new beds, upgrading of breakfast items. Many times the staff ran out of fruit, yogurt, etc. All rooms are adjoining which we did not like. Was quiet except the last night and then some family moved in at 10:30 and made noise until 3 am. No sleep that night.

    5
    « Spacious, clean room »

    We recently stayed two nights at the Best Western Toni Inn and found our room spacious and clean. Beds were super comfortable and the jetted tub was very relaxing. There is an indoor and an outdoor pool to enjoy. The indoor pool closes at 10pm to allow guests time to wind down, but you can enjoy the outdoor pool until midnight. Check in was fast and friendly and the location can't be beat. Within walking distance of several restaurants and attractions. Parking can be a bit of challenge if you arrive in the evening as the lot fills up and we had to park quite a bit away from our room the end evening, but overall this was an excellent experience and we would definitely stay here again!

    4
    « Clean Room but Refrigerator Didn't Work »

    Room was very clean. Okay breakfast. Refrigerator didn't work. Request made that morning when we left for the day around 9 and they still hadn't fixed it when we got back at 6:30 that night. Friendly staff.

    5
    « excellent stay »

    we had a leisure stay and just wanted a couple of days peace and quiet and to be by a pool and we were so pleased as we always are when we stay at Toni Best Western..It is our go to hotel and would never think of staying any where else as long as there is a reservation

    5
    « Have always enjoyed the toni »

    Have always enjoyed the Toni, we used to stay here when our children were teenagers and we were going to Dollywood. Has been several years, we.brought our grandchildren for the first time. Automatically booked at Toni even though it had been years. The lady at check in was really confused, seemed very scattered and flustered. Other than that it was just as we remembered, good value for the money. Walking difference to a lot of restaurants. Will stay again.

    4
    « Family vacation »

    The hotel was a hit with my family. The pools were wonderful and so was the staff. Our room did have some work that needed to be finished in the restroom area. No biggie though. There were plenty of places to eat within walking distance. Which was nice having 3 kids.

    3
    « Disappointed »

    First thing: the youngman on duty July 23rd, needs etiquette training, and attitude training, and a lesson on his fellow businesses in Pigeon Forge. He sighed, rolled his eyes when presented with his employers on travel cards. I ask what I always ask every desk clerk, at anywhere we stay " do you have any good, non chain, locally owned restaurants"? He immediately looked at me and answered," I live in the area, work here,and go home. I don't ever eat in Pigeon Forge. I'll give yu a list of restaraunts. " The blonde lady working ,rolled her eyes, shocked. I left. The room was great, except, on the hotel day of the summer,our air con. stopped.The maintenance man cane, said he'd bring a new unit, and did. Next, we had 3 severe lightning storms,from 11pm to 3am., and the power went off, including their emergency power.We woke up because of the heat,thinking our 2nd unit went out,to find folks outside their rooms, on the balcony. I know ,they can not control nature, but, nobody came to the parking lot,where every balcony had people out of their rooms, getting fresh air , to explain what was happening. At 5:30 am, we dressed by our phone flashlights,and walked to Cracker Barrel to cool off and eat. I went to ck out, told the lady clerk, that we were disappointed in our ck in clerks attitude, and, that no communication was offered by anyone on duty, during the fiasco of no power.People were on the balconies cursing,smoking, walking to the office to ck out what was going on,and no common courtesy from anyone on duty. Hard to rate this property. Clean, room was great except for a/c problems, in a great location, for both Pigeon Forge and Gatlinburg ,have no idea what breakfast was, as we went elsewhere, escaping. Thanks for the manners and ability of their maintenance man, and the super lady on ck out,who applied for the mess.

    4
    « Toni - Best Western »

    Everything at this motel was good to excellent. I would stay here again. The convenience was exceptional. The amenities were well above the expected. The beds were somewhat uncomfortable but it could have just been me. The other person with me slept well and had no complaints.

    4
    « good place »

    satisfied with stay .. a little unhandy to lobby .. but wasn't to bad over all a very good place to stay .. breakfast was a lacking .. sausage patties would have been nice and maybe potatoes .. but that is a personal pref.. eating area was small but it was a busy time.. a lot of ppl on vacation

  • 5
    « Always enjoy our stay »

    I have stayed at the Best Western Toni Inn many times over the years and have always been satisfied. Rooms are clean, staff is friendly and helpful. Indoor and outdoor pool. Both are very clean. Looking forward to many more trips

    4
    « Good time »

    Property was very clean, staff was very friendly. Rooms were clean and updated. Pools were very clean and we'll taken care of. Very good location on the parkway, pretty easy to get on and out. Lots of good places to eat within walking distance.

    5
    « Great stay. »

    Had a good time in Pigeon Forge. Motel was located in good place with clean rooms and 2 pools. Staff was great, check in fast and breakfast good although pretty long lines to get good. Good pricing for area it's in. Will stay here again when we come back.

    5
    « very good place to stay comfortable beds clean rooms good service and great employees and special thanks to Bill and his »

    very good place to stay comfortable beds clean rooms good service and great employees and special thanks to Bill and his son they were there to help when needed and went over and beyond what they had to . to help us out.

    4
    « Excellent »

    It was a great place to visit. The staff was amazing. The in Door pool and hot tube was great. The out door pool and hot tube is we're we spent most of our time cuz they had a 1 ft pool for baby's to play in.

    5
    « Nice Hotel »

    Very large rooms. Clean pools. Nice breakfast Friendly staff. In good location for easy in and out. Close to many restaurants and shopping stores would stay at again in the future when we come back to Gatlinburg

    5
    « Very satisified »

    We had the family room with 3 queen beds. Very large, clean and comfortable. Hotel staff very nice and helpful. Pools stayed open till midnight. Breakfast had everything anyone could want. Will definately stay here again when in Pigeon Forge.

    5
    « Nice place!! »

    We stayed for 4 nights and really enjoyed it. We loved the indoor pool and hot tub! They provide a good, hot breakfast in the morning and the staff is very friendly! We have recommended this hotel to friends and we would definitely would stay again!

    5
    « Great breakfast, Excellent Internet, and Super Clean Room »

    This was the second time we have stayed at the Best Western Toni in Pigeon Forge and won't be the last. Staff immediately see to your needs, no waiting and the breakfast was super. What can we say? When the coffee is excellent - you already are hitting top of the line!

    5
    « Friendly staff »

    Stayed 2 nights with my brother and sister-in-law for a fun vacation at Dollywood. Staff let us use the computer on site to print out discount tickets for the park. Room was clean and very comfy. Breakfast was also good. Thanks for the awesome memories!

  • 1
    « Bring bug spray »

    My family and I stayed here for two nights. The beds felt like we slept on cement floors, woke up at 3am to use the restroom and found a roach running on the tub. When I went to get back in bed I found a bed bug under the blanket. We packed our things and checked out at 4am. We told the staff and it was brushed off. We later called to talk to a manager and we were told call back later. The second phone call was placed and we were told the room had not yet been checked and we would receive a phone call back later. We called again that evening and the night manager knew nothing about it and told us to call back tomorrow. Next phone call I was told that the manager stepped out and they would call me back, never happened. I had to go to a laundry mat to wash all my clothes because I couldn't risk bringing home bed bugs, roaches and who knows what else.

    3
    « Not so easy on handicap accessibility. »

    Room was ok..not as clean as it could have been. Soap skum buildup in tub. Beds incredibly hard! Needs more parking (handicap) elevator not so convenient. Ramps to second floor but not third(which is where our room was) so what if the elevator went out? We would have been out of luck.

    5
    « 4th of July »

    Room were clean and staff friendly. Kids enjoyed the indoor and outdoor pool. Forgot my son stuff animal and I was able to coordinate with housekeeping to send it back. That meant a lot to us. Would recommend.

    3
    « Cute alpine »

    Following theme of a alpine village in the smoky mountains, hotel is cute on outside. Room was good size w.small fireplace. Bathroom dated but overall clean. On PF mainstrip and about 10min to Dollywood. Only complaint, pool hrs were way too late. We couldn't sleep w.kids splashing until midnight!!

    5
    « Great Hotel with Great Staff »

    Stayed several times over the past 5 years, We really loves Hotel and the Indoor Pool and the clean rooms and great staff. The location is great as well, we visited Dollywood which is about 10 minutes away, food locations are endless within walking distance. Again Great Hotel We Love It, We will stay here again and again

    5
    « rn guest »

    wonderful stay, extremely clean, nice beds,. pools clean daily. 2 hot tubs very relaxing for a quite retreat to get away and relax. have stayed twice this year will be back. staff very helpful. accessories available. breakfast fresh made daily hot meal. breakfast most important meal of the day. plenty of seating for breakfast.

    4
    « Not bad for price »

    Room was very clean and the breakfast had a great selection. Room had a musty smell and ceiling looked like it was in need of repair. Great price and the staff was very professional and friendly. Parking was tight.

    1
    « No one cared »

    Terrible room and bad customer service. And received no refund. Beds made bad knows. Insects in the room. The air conditioner did not cool the room. The high speed internet was very slow. At check out I told the clerk and was told the manger was on the phone and would call me about a refund and never heard a word.

    5
    « Very Clean, Close to Everything »

    We were close to everything we wanted to see & do. The room was very clean and neat. The breakfast was AMAZING - everything from cereals to delicious waffles, eggs & sausage, and was included in the room rate. Rebecca and Nancy at the front desk were very helpful in getting the best directions for us to get to Knoxville airport and avoid possible traffic back-ups - Thank you Rebecca & Nancy - Rt 321 was a beautiful, relaxing drive and we arrived with time to spare! We will definitely return when we can spend more time in Pigeon Forge and will reserve our room at Best Western Toni Inn!

    4
    « Great Spot for a Nice Sleep! »

    I stayed here the first weekend of June, 2017. I was in town for the annual Firefly event at Elkmont. This motel pleasantly surprised me considering it's age and was the perfect spot to lay my head down late at night after a long night in the dark woods looking at fireflies! Lovely lobby. Nice clean rooms. Bed was not overly comfortable due to a "loud/crunchy/waterproofing" mat under the bedding. I was too tired to care but my friends took theirs off their beds. :) Parking was a little tough when we got back late at night. We finally found a spot on the other side of the pool. The next morning we realized there was some additional parking to the other side of the hotel. All in all very please with this location - especially for the price.

  • 3
    « Loud room, non working internet »

    Cons: Our room was next to a service door, across from the elevator, and above the ice machine and laundry. I believe this was probably the noisiest room in the entire hotel. I was awoken at 7 AM every morning and the constant noise prevented me from going back to sleep. This particular room should be offered at a discounted rate because of the level of early morning noise. The internet completely stopped working on day 2 of my 4 day stay. Pros: decent breakfast served at decent hours, pools were great, staff was friendly, good location

    5
    « Loved the Best Western Toni Motel »

    Nothing bad about this motel. We were a party of seven and all were very happy with our stay. Breakfast was amazing. Rooms were clean and updated. Employees were friendly and helpful. Motel had indoor and outdoor pool, Jacuzzi, elevator. Will be staying at this motel again.

    2
    « Miniature toilets »

    the standard room toilets are the size you would expect to find in a kindergarten classroom. Not the standard size. It was quite a surprise to sit on the toilet and realize your personal parts were in the water! I expressed my concerns to management and they told me all of the rooms had that size toilet except for handicapped rooms. When I checked out in disgust that afternoon, the manager on duty still charged me for the nights stay.

    4
    « Toni Inn »

    This place is ok but could use more parking. Rooms appear to be undergoing upgrades such as painting and carpet. The parking lot is usually jam packed after 9 pm so I suggest you use the trolly if you want to go out at night to have a space close to your room.

    4
    « Great Place Best Staff »

    Great location, My Family and I will be back. I always use a name I can trust. Best Western is the Best. I dont like issues but anytime I ever have Best Western TKO. As a Club Member The rewards are a great plus.

    5
    « Front Desk Personnel »

    During our stay at Best Western Toni Inn, we had the pleasure of meeting Nancy at front desk. She went above and beyond to help us in anyway possible. She was kind, soft spoken and resourceful. She was willing to give advice about attraction that we might be interested in doing.

    5
    « Family Oriented »

    We have stayed several times at your hotel, its always clean and comfortable. This time we were in a suite and the tv wouldn't come on, I called the front office and just within minutes someone was there to fix it.

    5
    « Great Value »

    The best value on this trip so far with excellent service. Breakfast was good to include biscuits and gravy, waffles, juice, yogurt. Beds comfortable. Rooms clean. Outdoor and Indoor pools with hot tubs.

    4
    « Solid value... »

    This hotel was a nice solid value in this highly competitive Pigeon Forge area. It is a well taken care of older property with recent updates, but is nothing fancy. It's efficient, clean and convenient. The pools are not resort style but my kids enjoyed swimming upon late arrival and after a long day at Dollywood.

    5
    « Very nice place to stay »

    This hotel was reasonably priced. It offered great amenities including an TWO pools and hot tubs (one of each inside and outside). The hot breakfast was very good. The room was very clean and serviced daily. The location was excellent since it was very close to Dollywood and Gatlinburg. I would definitely stay here again!

  • 5
    « If you want a clean room to sleep try here you wont go wrong »

    I am very hard to please when it comes to motel rooms the floor, bathrooms, beds I check them all when I arrive and I was well pleased with this one. Indoor and outdoor pool was kept up well also, my granddaughter loved the pools.

    4
    « Best Western Toni Inn »

    If you are looking for a nice affordable stay in Pigeon Forge look no further this location has recently been updated to modern appeal and they offer a great continental breakfast and are located near the top attractions Dollywood and Dixie Stampede. Thanks Best Western for providing great hotels at affordable prices.

    5
    « Super clean »

    Very friendly staff, got there about 30 minutes before check in was still allowed to go ahead and check in. The pool is very clean as well as the hot tub. Walking distance to many attractions. The room was clean, had plenty of tv stations for when we were in the room. Breakfast was very good, waffles are shaped like teddy bears which my son really enjoyed! Def would stay here again!

    4
    « Enjoyable Stay »

    Staff was very courteous and a great breakfast! Would stay at this property again! It is in a good location and very convenient drive into Gatlinburg from it's location!!! Good restaurants and shows close by!!!

    5
    « Vary nice »

    The hotel was nice, staff friendly, vary clean, nice swimming pools close to a lot of attractions, I would recommend this to travelers and vary family friendly , parking is what it is because of location and so many things around the hotel, front desk help is great at answering questions and giving directions if u have a big family they do have a family room three full size beds in the same room was great for my family and my budget

    4
    « Great stay! »

    Nice and clean. Friendly staff. Overall great place to stay. Breakfast was decent. Plenty of room for everyone to sit and eat. Only negative thing was there were centipedes in the room. Parking was easy. It's right on the main strip.

    4
    « Family Trip »

    Great stay just a few problems....the tub would not drain well and never got fixed....also before we made reservations we asked if there were any big groups coming in that week and we were advised no........however on Wednesday( our fourth night there) three huge buses full of kids came and pretty much destroyed the indoor and outdoor pools and were extremely out of control with no supervision. My five year old and other small children got to finally enjoy the pool after I " very nicely " spoke to these hooligans!

    5
    « Upgraded hotel »

    This hotel has upgraded and was a great stay . The breakfast was nice and the beds have been replaced . The pools are nice and for the price this was a nice hotel. It is older but has been remodeled . The inside pool area was good if you have kids to watch also.

    4
    « Nice room cold heated pool »

    Nice rooms but it advertises heated pool. The pool outside was cold the pool inside was cold and the hot tub was cold. Also we could use points on free rooms but they wouldn't let us use the points on our rooms because they were upgraded rooms. But we didn't ask for upgraded rooms so we can use any best western points on them that didn't seem fair to me

    5
    « The cleanest hotel in the Smokys ! »

    This is the best deal in the Smokys. Take it from me, Ive been to most all of them.I can only imagine what it takes to keep up with a hotel in a tourist trap. But these guys have mastered it. Clean as a pin. I look out my window at 8:30 am and there out there cleaning the pool area and dialing everything in ! Great breakfast ! Lots of smiles ! We will be back !

  • 4
    « Thanks »

    Had a great girls weekend, pool every clean and warm, staff super nice, new mattresses and room decor was very eye friendly, large breakfast with several fresh options, nice location, parking was a bit tight, but overall nice stay :)

    5
    « My home away from home »

    This was by far the best hotel experience that ive had. The room was very cleaned and had a just cleaned smell. The breakfast was excellent! Anytime I seen an employee they were all smiles and very friendly. The outside is very unique and gorgeous. It made me feel very comfortable just like I would feel at home. I will be staying again!

    4
    « Early check in »

    Drove thru the night and arrived at 11am and our room was ready. Thank you. We were able to recoup, tour the area, have a swim, supper and a relaxing and quiet nights sleep. Of course breakfast was included and typical to BW standards.

    5
    « Wonderful hotel »

    My husband and I have stayed here for the past 10 years. The staff are extremely friendly and very helpful. The cleaning staff are exceptional. Our rooms are cleaned each day as requested. If you don't want to go out for a meal, there is a microwave, coffee maker and refrigerator in the room. There is an outside pool, indoor pool and jacuzzi inside. We have never had a problem here and I would recommend it to anyone traveling to Pigeon Forge. It is close to restaurants, shops and shows.

    5
    « Best Western Toni Inn »

    This is an very nice hotel. The staff is great and very friendly. There is a full breakfast that is excellent. We plan to stay at this hotel whenever we are in the Pigeon Forge Tennessee area. For the value, this one is hard to beat.

    5
    « Pleasantly Surprised Visit to Pigeon Forge »

    We were pleasantly surprised to find our room not only had a king bed, but it was in a separate room from the queen bed and sofa bed. We also had a huge jetted tub, refrigerator, microwave, table and four chairs, and fireplace. There were 2 pools, 2 kiddie pools, and 2 hot tubs (indoor & outdoor). The breakfast was very nice with biscuits & gravy, eggs, sausage, oatmeal, grits, waffles, bagels, and anything you needed to go with them. There was seating indoors and outdoors. It is right beside Texas Roadhouse and across the street from Dixie Stampede. We walked about 10 minutes and got hot Krispy Kreme doughnuts. Overall, we were very pleased. It was very quiet and well located.

    5
    « The Best is Best Western »

    I had never stayed at a Best Western before.But you can rest assure that after my stay at the Best Western Toni Inn, Pigeon Forge,Tenn I will be checking out all Best Westerns . Had I know how refreshing this visit would have been I would have stayed at Best Western more often . When you walk in a room it smells crisp and clean. without heavy cleaner smell or odor to it .

    5
    « Awesome »

    Great room, wonderful staff and delicious hot breakfast. Great indoor pool and heated outdoor pool for cool days. Easy access in middle of everything. Would recommend and will definitely be back. Thanks

    5
    « BEST of the BEST »

    I go out of my way to stay at Best Western. I know what Im getting and know how I am going to be treated. CUstomer service. I own a small successful business. Customer Service is why my clients keep coming back. Customer service is one of the biggest reason I return time and time again to Best Western. No Best Western Ill go to the nearest town and stay at Best Western

    4
    « Roz »

    This hotel is typical of most Best Westerns that we stay at . Meaning, they are usually clean, pleasant staff, decent rooms and decent breakfast. The bathroom was outdated but functional and the shower pressure was awesome ! Our ground floor room also had a mini fridge and microwave. Texas Roadhouse is next door and plenty other restaurants and shops to walk to. I would stay here again. I think the beds could've been a little more comfy but I have a bad back and need a perfect bed. My husband thought the bed was fine.

  • 3
    « Better than expected »

    Old, outdated furnishings in the rooms, but clean. Mattress was worn when inspected for cleanliness, but not dirty. Indoor Pool was nice, but could be loud to the people in the rooms right by the pool. We were chatting at a table in the indoor pool area while waiting for laundry, and people complained we were talking too loudly even though we were not being rowdy. I think voices just carried and the walls to the rooms are thin, because even in my room outside the pool area, we could hear everything around us. Breakfast was ok... wish there were more fruit options. I wouldn't book this hotel if I were wanting to stay at the hotel to hang out, but it worked as a place to sleep at the end of the day. Outdoor pool was heated, and people were swimming in it in early May well into the night. I didn't go in the outdoor pool area, but it looked well-kept

    5
    « Girlfriends trip »

    Excellent hotel, excellent price. Easy access to surrounding attractions and easy parking. Would stay here again in a heartbeat. The staff was very friendly, great southern hospitality and the room was spacious and well kept. Updated and clean!

    5
    « My Stay »

    we had a wonderful vacation. everything was splendid. This motel has a very friendly atmosphere. The breakfast was very good. I would love to stay again. The workers worked very hard to please their guests.

    5
    « Vacation with no worriew »

    We enjoyed our second stay at the Toni. The staff was friendly, helpful and committed to their guests needs. The check in and check out process was quick and easy. The breakfast was always hot and the ladies cooking and restocking the hot ideas were kind and on top of food items running low.

    4
    « Family get away »

    Decent hotel, clean rooms good helpful staff, beds not very comfortable and very noisy outside of rooms early in the morning with hotel staff rolling carts around... nice pool area and over all a average stay... better beds and quieter in the morning would be be much better

    4
    « vacation »

    mom and daughter time at the Toni. Very quiet and clean. no problems. It;s nice not to have to pay for breakfast!Breakfast bar kept stocked and fresh. Wish the sweets were bakery sweets rather than Little Debbies! Will be back!

    4
    « Great reasonable family friendly stay »

    room was clean overall. double beds were small but manageable. good amenities and great location. prices very reasonable. pool was clean and pool hours reasonable. Breakfast offered but did not experience it.

    4
    « Nice Stay Great Location »

    Location is great, breakfast is good, hotel is a little above average. They have both an indoor and outdoor pool with hot tub, which are nice. Rooms are a little dated, especially the bathroom which is tiny and old looking. Our only issue were the beds. Very springy and not comfortable at all. If they would update the mattresses I would stay here again.

    3
    « Average »

    I compared several places prior to booking. Went with this one due to both inside and outside pool. Nothing was terrible here, but feel that there are some nicer options for same price. If I was getting a better price per night, I would have graded higher with lower expectations. Main complaint was size of room for Continintal breakfast.

    4
    « NICE PLACE »

    Clean comfortable rooms, nice indoor and outdoor pools and hot tubs. Close to restaurants and attractions. Only a short drive to Gatlinburg. All the staff I encountered were friendly and helpful. Easy check in and check out.

  • 3
    « Best Western Toni Inn »

    Beds were comfortable. Didn't like the idea that you had to walk outside to get to lobby and pool area. The room smelled musty and the internet was terrible. Cleaning began very early and they rolled these loud carts up and down the outside area so it was impossible to sleep very late. Breakfast was good but very small area and crowded.

    3
    « Spring Break/Anniversary Trip »

    Staff was relatively pleasant. Room was adequate and hotel was quiet in evenings. Facilities were adequate for our stay. Housekeeping staff seem to be bit hit & miss in that we had to request some items for room that should have been provided during the regular servicing of the room. Staff did provide them when notified. Overall it was a good place for vacation visit. We stayed here several years ago & would keep this in our list of desirable accommodations.

    5
    « best place to stay »

    from the day we arrived every one was awesome Rebecca in the front desk was so helpful always had a smile made us feel right at home my husband has had 6 back operations and our suite had few stairs they got a young man (I think his name was Billy) to carry our things up stairs had a little trouble with one our keys and within 3 minutes young lady came and fix it everyone was great would tell every one if you like friendly people who have pride in their jobs and know to smile this is the place to be I give Toni's Best Western a 10 plus

    3
    « Need more parking! »

    We've stayed here a few times and every year we have a problem with parking! Last year we went to eat and when we came back there was no parking available at all! I had to cruise the lot until someone left.

    4
    « Awesome »

    Very well taken care of. The breakfast was stocked the whole time. The pool was clean and slowed for much fun the rooms were clean and made you feel comfortable. The cleaning people did a great job. Much fun.

    5
    « Great overall hotel!! »

    The hotel was great. Amazing location, and it also had very helpful staff. The linens were changed and room was nice and clean every day. I'll definitely keep staying there every time I go back. Loved it!!

    5
    « Great Stay »

    Great place. Very clean. Would stay again. Check on staff very professional and accommodating. Rooms were very clean. Good amount of parking. Price was reasonable. Bed was a little to firm for me. Drug and microwave in room.

    5
    « Great hotel »

    Nice clean rooms...wonderful indoor and outdoor pools. Staff was nice and helpful. It was spring break and the Rod Run so the hotel was full but had no trouble finding parking and the pools weren't too crowded. We will be back.

    3
    « nice room, over-crowded breakfast, busy and busier pool »

    We enjoy our stays at Best Western Toni Inn. Although dated, the room was nice, quiet, and cleaned to our satisfaction, Somewhere, Spring Break was on and everyone was staying at Best Western. The breakfast was adequate when we could find space to sit and eat. It was always crowded; one day we gave up and ate elsewhere. I enjoy doing water aerobics (exercises) in the pool but could not find a time when there was little activity in the very nice pool area. One night I tried to do my exercise in a corner but the children often splashed and were otherwise rude. The wi-fi was very slow.

    5
    « another great stay »

    Our second and hopefully annual stay here was as before great. Room was good, breakfast was even better than most motel breakfast. We were able to get a good couple days in Pigeon Forge before moving to Gatlinburg and the location of this motel made it easy to get to anywhere we wanted to go. We hope this time next year to be back at the Toni Inn.

  • 4
    « Great stay »

    Great motel to stay. Nice hot and continental breakfast in the mornings. Nice roomy rooms. Would recommend anyone to stay here when visiting in Pigeon Forge area. Close to shopping and within walking distance to some great restaurants.

    3
    « Dollywood red carpet »

    Sand in hot tub, black in pool, not enough area for sitting for breakfast, also parking is really bad when they are full. I didn't like the lip on the headboard of beds, hurts your neck. The shower curtain wasn't long enough to stay in tub while taking shower.

    4
    « Rating BW Toni »

    Clean rooms, friendly staff, and good experience for the price. However I think management staff should consider designating areas for smokers. I believe smokers have the right to smoke and I believe non smokers should not have to walk through the smoking areas. I also think they need to consider expanding the breakfast area as each morning there was no seating for me and my loved ones. Of all this is a good hotel, good services, clean rooms, and extremely friendly hotel staff.

    5
    « Beautiful »

    We stayed in room 122, that led directly out into the pool area. It was beautiful and so handy. Check in was very easy and quick. I was able to use points for our stay and we got exactly what we asked for in room choice.

    5
    « Great Stay »

    When we go to the Pigeon Forge/Gatlinburg we always stay at the Toni Best Western. This year when we booked it was very busy and so we only got to stay the Thursday and Friday night. When we arrived at the hotel, it had been completely refurbished. We were on the main floor and the door was just outside, so taking luggage and everything in was so easy. The bed was so comfortable and gave us a good night sleep. We would not hesitate to book this everytime we come to the area. We are also members of their Gold Card plan and so we had a certificate from our last stay which really gave us a good rate. You would not be disappointed in booking this hotel.

    5
    « Great hotel »

    Very clean and close to everything they have meds at front dest so I didn't have to leave to go get any. Breakfast was very good the first day but I think it was left overs on Sunday on our last day there.

    5
    « Wonderful hotel, great location. »

    I stayed here with my grandpatents for 4 nights. The staff was beyond helpful and the room was lovely and large. The included breakfast was tasty and had plenty of variety. I would stay here again and most likely will.

    3
    « Served the purpose »

    We booked last minute during a busy weekend, when most hotels were full. The price here was what I assume was high due to demand. I paid a Marriott/Hampton Inn price for a lesser quality. However, all amenities were adequate enough, and I'd have no problem staying here again.

    4
    « Best value of two BW's »

    courteous, friendly staff. Very attentive to individual needs. Nice location. Indoor pool facilities nice and easily accessible Would suggest to others for a pleasant stay.. Located right acrossd the road from the Dixie Stampede Dinner show on the parkway rd..

    4
    « ok »

    was very roomy room parking very crowed beds slept good in room internet was horrible price was average to other in area would stay here again close to everything in pigeon forge better than the bw accross the street

  • 5
    « We love this place! »

    This was our fifth time here and we are never disappointed. Rapid, friendly check-in, the room (Dbl/Queen - Poolside) was spacious, furnished quite satisfactorily, and surprisingly quiet. We had a couple of glitches; loose shower head and the light burned out in the bathroom; Toni Inn fixes problems immediately and it didn't affect us at all! We were on the 2nd floor--no elevator problems; everything was simply comfortable and we slept very soundly. The pool was fantastic and hot tub was just right; had the place to ourselves pretty much late Sunday afternoon! Breakfast is a fantastic value and of good quality and variety; eggs & meat and biscuits/gravy and lots of healthier options as well! The breakfast area's a little tight but friendly, mannerly folks/guests are the norm at Toni Inn & Pigeon Forge. Highly recommend you stay here!

    4
    « Great hotel for a reasonable price »

    We stayed here for 2 nights during a business trip to the area. The rooms were clean and spacious. The location was excellent...right across from Dollywood. The price was reasonable. The breakfast was good.

    5
    « Best Western Pigeon Forge Toni »

    Excellent hotel and convenient to the local areas of interest. Staff very helpful. Clean and well maintained hotel. Have stayed there two years in a row and will probably stay there again. Did have an issue with bill but this was resolved. I felt it could have been handled in a more efficient manner but it was resolved.

    5
    « Nice Hotel »

    We stayed here for several days for a mini vacation. Room was spacious and very clean. Beds were very comfy. There is both an indoor and outdoor pool and hot tub. Both areas were clean and very well maintained. Although they have breakfast included with your stay, we did not eat here. The Toni is an older hotel, but is very well kept with friendly staff. They went above and beyond to meet our needs. The only negative is the parking. It's very tight in some spots, and there was a couple of times we had to park next door due to unavailability of parking spaces. However, this would not keep us from staying here again. Really enjoyed our stay!

    5
    « Enjoyed it »

    Hotel was much nicer than I thought it would be. Comfortable bed and spacious room. Huge bathroom. Indoor pool was nice and clean. Located in great spot. Would recommend. Only complaint was that Internet was slow if more than one device connected.

    2
    « Rolling luggage all night long »

    We had a difficult stay because there was no sound proofing on the exterior walkways. The sound of luggage being rolled all night long and that same luggage bouncing down step after step gets on the nerves. The shower head barely gave up some water and the air conditioner was on its last legs in room 234. At 5'4" the toilet was too short for me. and with no wall handles things were difficult. The staff was wonderful, could not have asked for a cleaner room.

    3
    « Decent hotel »

    Upon arriving we found that we had to climb to the third floor, not knowing there was an elevator at the opposite end of the property. The room was showing wear and needed updated, but the beds were quite comfortable. The cleaning staff was most helpful in addressing our needs during our three night stay, as well as the front desk staff. The breakfast area was so crowded that we ended up going elsewhere to eat. Parking was also an issue as the hotel has more guests than parking spaces. Overall a decent experience for a fair price.

    3
    « A decent place to rest »

    This property is motel-like, the rooms are entered from the outside. The room was clean and bed was comfy. Indoor pool with hot tub. Hot breakfast with decent selection- small seating area. The breakfast staff did a great job of keeping the breakfast items stocked.

    5
    « Great hotel »

    The Toni Inn was in great location. We had a room on first floor overlooking the inside pool area. The area was quiet, private, very clean. Room was spacious and the bathroom had the best shower I have had in a hotel. We would definitely stay there again.

    3
    « This Place Has Potential »

    This hotel is basically average to very good, but with just a few tweaks it could be great. My advice to management would be: 1. Train your front desk staff to be pleasant and excited when guests arrive. The woman who checked us in was gruff and unwelcoming. She certainly didn't want to answer any questions, and made us prepay for the two nights on the spot. I wonder if this is typical for Best Westerns? 2. I can confirm the chlorine smell that permeates the rooms that are close to the indoor pool. I'm not sure what can be done, but I would certainly look into it. We did not ask to be moved, but we thought about it. 3. Breakfast area is wholly inadequate. Long lines to get breakfast, and then no place to sit in tiny crowded area with limited tables. With so many rooms in this hotel you would think this would be better laid out, but it is not. On the positive side, the breakfast was very good the one day out of the two we could get to it. 4. Put two chairs in the rooms with king sized beds and not just one. On the positive: 1. Rooms are renovated and comfortable, bed was comfortable 2. Plenty of parking 3. Nice big fridge in the room 4. Easy to use and newer wide screen TV with HBO 5. Hot tub next to the pool

  • 4
    « Fireplace, Jetted Tub, Indoor pool »

    We booked 2 months out for a stay during the 2nd week of October, which must be high season for PF maybe because of the fall leaves?? Anyway, the room was huge for a hotel & had the promised fireplace and jetted tub. Heaven! They also have a nice indoor pool/hot tub as well as an outdoor pool/kiddie pool/hot tub (the pool is not very cold either so possibly heated!). Breakfast is standard Best Western--waffles, yogurt, eggs, meat, biscuits & gravy, cereal, muffins, bagels, toast, canned & fresh fruit. Clean rooms, friendly staff, decent price. But what did put this hotel a head above the rest was the indoor pool/hot tub as well as the fireplace and jetted tub in our room! The only negative thing I can say is that the bed I slept in was a little uncomfortable. It might be time to replace those mattresses! Nothing significant though; I would totally stay again.

    3
    « Good location »

    We chose this hotel for a short visit to the smokies. It is one of the cheaper hotels we could find for an average room. The staff is very friendly. The 2Q was big enough and clean, but just remember this is an older motel. The bathroom is small but at least you could move around in it. The breakfast was good, but it is a small area so it does get crowded and at times they were behind keeping the few hot items filled. We did not use the indoor pool, but it looked very cloudy to me when we walked by. We found out that they charge more for 1st floor rooms than the 2nd or 3rd floor. I don't think they have an elevator, but they did have a ramp which made it easier to get our luggage up to the 2nd floor. The worst part of our stay was that the walkways are concrete with rock mixed into them and when you pull luggage or the maids pull their cleaning carts it gets very noisy.

    4
    « Good location! big spacious room »

    This is a great place for the price. We had the two room suite. very spacious. The pool stayed open late which I liked. It is unusually warm for Oct this year and they had their pool open unlike other hotels in the area.

    2
    « ADVANCED BOOKING LANDS YOU BY THE NOISY INDOOR POOL »

    My wife and I have made our reservations four months in advance of our five night stay. We have requested a top floor room as we found these to be the most quiet. On arrival, we were placed in a first floor room inside the indoor pool area. Noisy (echo from screaming kids), smelly (chlorine), dark (lacking natural sunlight), humid (never ending supply of water). After seeing the room location, I went back to the front office requesting a move to a normal room. A young gentlemen at the counter, must have missed all his customer service training classes and human courtesy courses, informed me that the hotel is full and it was not possible to change rooms. The following morning, we asked to speak with the manager. The manager immediately apologized for our inconvenience and found us a room on the top floor, away from the pool. The room was immediately available for our use. We've packed our stuff and moved. Too late for the stress free vacation 600 miles from home. Breakfast is available daily, included in the price. Unfortunately the breakfast area is much too small to accommodate numerous guests often resulting in standing room only at the breakfast buffet. Because of our experience, we will not recommend this hotel.

    2
    « Really?! »

    Ok ... Off the bat - the room was really clean and the bed was comfortable. The hotel is convenient and you can actually walk to the trolley park, that part deserves 5 stars. What doesn't deserve 5 stars are the people at the counter (with the exception of two ladies that were polite). I asked about the Dixie Stampede (it's across the street) "what it was" and the guy replied with one word "dinner". I asked "is it fun?" He proceeds to tell me that "he has never been... He grew up in the town and hates everything in it." Wow. I'm from New Orleans and I will still pause to tell people about some nice places in town even if the tourism is a little much for me at times. Then, when I ask about the trolley stop "where is was" and about my receipt "how many nights were charged" I got met with a *you're dumb, why are you asking* kind of attitude. Maybe I'm an informed consumer! I didn't raise my voice and take pride in being polite. One of the guests was more helpful than the employees - we could literally see them laughing at us through the window trying to locate the trolley stop - which after two attempts at asking could only muster pointing and telling us it was outside near the sidewalk. Well, I could have guessed it was outside :/ **by the way, if you are looking for it, it's not near the front doors, it's near the main road** I'm making an assumption that because I look young people will just be "honest" but I'm 31 and don't deserve to be treated like a teenager. I spent good money to stay here, you could at least smile! Thankfully the beds were soft.

    3
    « Not a hotel but a motel. »

    Booked with Best Western because I have stayed in other Best Westers hotels. Surprised that entrance to hotel rooms were outside like a motel. There were three floors with only 9 rooms enclosed. Worst problem was parking, not enough spaces for those staying there. Individuals were making their own parking spaces. Breakfast was included but you had to walk outside to get to the to lobby, two mornings were cold. You needed a light jacket to go to the lobby. Room was clean, staff friendly, and breakfast was decent. Would look else.

    4
    « Sofa Bed »

    It was a nIce room; 2 pools (one was heated); internet was unusable in our room on the 3rd floor; breakfast was good, but nothing amazing; we had to move the sofa bed in order to have room to unfold it;

    4
    « Excellent hotel »

    Our experience was very good. The staff was very friendly. Room was clean and quiet. Price was great! Food was good. Good location in Pigeon Forge; close to Gatlinburg. Pool was nice. Good maid service.

    5
    « B W Toni Pigeon Forge Ten. »

    Well Pleased and highly recommend Best Western Toni at Pigeon Forge Ten. This is my third stay there and was well pleased each stay and highly recommend it to others. I plan to stay there when I have a chance to go back to Pigeon Forge Ten.

    4
    « Vacation in the Smokies »

    The hotel was nice, clean and affordable. We enjoyed our stay and would stay there again. We did have a problem with breakfast, we stayed for 6 days and the same breakfast every morning.Also when ask dest staff questions about things in area was told go look at brochure rack at the back of hotel for local information. When I asked about golf courses and said none was on the rack they couldn't help me. If you get a room with jacuzzi tub we careful, very high step getting in and out and no safety bars to hold on too. Very dangerous for the elderly. I reported this to the manager before we left.One more thing when we tried to check out Sunday around 4 am doors locked to lobby and no one answering the phone. Had to call later to check out from the road. Overall though we enjoyed our stay.

  • 4
    « toni again »

    we have stayed at the toni before we got our best prices through tripadvisor yea. clean rooms not fancy , indoor pool jacuzzi and outdoor pool all clean and well kept good hot breakfast every morning well tended by staff. good visit no issues at all!!

    5
    « Great place to stay »

    Each time we have stayed at the Toni Inn we have been treated very nicely and were very satisfied with all. My wife is handicapped and they have always tried to accommodate us the best they can. We would stay again.

    3
    « A Room With a Pool, but not much more »

    We stayed at the Best Western and enjoyed the pool and the whirlpool. The room, however, was just what one would expect at a standard motel along an interstate. The price is too much for the basic room. The pool definitely is a plus, but the price for the value could be lower. Check-out could be later than 11:00 too because people are out late at night attractions and want to sleep in. Service at the desk on check-in was hum-drum--no enthusiasm. Clear that the hotel has many guests each day and this creates a numbing response at the front desk. There's another Best Western across the street that is less expensive, but we haven't stayed there. Many options in Pigeon Forge are cheaper.

    5
    « Good Short stay »

    I have stayed at BW Toni Inn twice in a month. Both times were a very good experience. Good location, close to Dollywood and across the street from Dixie Stampede. The rooms are clean and well supplied. The breakfast was a nice surprise and actually had very good waffles. I will definitely stay here again.

    5
    « Clean,comfortable and close »

    Great desk staff, large rooms, clean and staff are a few of the pros. Add the fact that you are close to a multitude of shopping and restaurants and this hotel is hard to beat. An indoor pool makes visiting any time of year again great choice for those long weekend getaways.

    4
    « Sorry it was only 1 night »

    We wish we could have stayed here longer but on this trip we just stopped for the night before going on to The New Found Gap. The room was clean and quiet and we had our own balcony which was nice to sit out on to people watch. We will got back to Pigeon Forge again for a longer stay and will stay here for sure!!!

    4
    « 1 night stay in pigeon forge »

    We decided to come down 1 day early for our week long cabin getaway. We had some friends recommend this place. We found the place to be clean and comfortable. Staff was friendly and breakfast was average ( typical hot hotel/motel breakfast ). The breakfast staff did a great job with keeping up the breakfast line even during the busy time. We will defiantly stay here again. BTW... Very spacious and quiet.

    5
    « Vacation »

    I have used trip advisor a few times. always get great deals. The Best Western Toni Inn was a very nice and clean hotel I would highly recommend. Everyone was super friendly and helpful. Lots of fun things to do close by.

    4
    « Clean Rooms and great location. »

    I needed a cheap room as I wouldn't be in it that much for a few days. Just to sleep. The hotel was located perfectly in Pidgeon Forge and right on the entrance toward Gatlinburg and the Smokies! The staff kept our room clean and was very efficient. Both indoor and outdoor pools were good!

    4
    « Rest and relaxation »

    We love the Best Western Toni and always enjoy staying there. The rooms are large, clean and usually comfortable. The shower in the rooms on the far side from the office don't do very well. The water would be unusually hot then turn cold.

  • 3
    « overpriced and awful indoor hot tub »

    I spent a few days at this hotel..good customer service, no problem checking in. I was there during a rod run..and of course they gouge in the pricing of the rooms..over a hundred dollars more a night for the show. I thought I would check out the indoor pool and hot tub one night...and the pool was unkempt, chlorine floating on top of the water and the hot tub had a sandy bottom...from the disintegrated bottom of the tub. I would stay here again..just wouldn't use the indoor amenities.

    5
    « Great Place, Great People, Great Value! »

    Excellent place for a few days of swimming, shopping, eating and enjoying the mountains. Staff Very friendly and accommodating. Clean room; great indoor and outdoor pools and hot tubs; many items for the continental breakfast. Recently stayed there and enjoyed so much, already booked for another stay.

    4
    « Price, value, confort & service »

    Best Western has a better idea of what people need and desire in a overnight or a week stay. Evan on a rain filled afternoon, no problem for best western we went from outdoor pool to indoor pool. The rooms at any Best Western we stay at never had a bad odor. Never had to worry anything when we forgot to bring with us Best Western had.

    4
    « Overnight Stay »

    Need a place to stay for one night and as I have used BW int the past, chose this hotel. It is in an excellent location and the price was very affordable. Rooms were clean and comfortable beds. Did not take advantage of breakfast buffet, only coffee, but have in the past and found it adequate to get day started. Would stay here again.

    5
    « great hotel »

    We were very pleased with this hotel. Great staff and the room was excellent. Pool and hot tubs were kept spotless. breakfast was hot and delicious. Parking was a little tight, but doable. This hotel is centrally located with restaurants and attractions very close by.

    4
    « Beware »

    We stayed here on our latest trip to the mountains checked in early Friday morning on September 2,2016.The room was nice , then the nightmare began.We found out that afternoon the hotel had charged our credit card 531.89 for our 4 night stay and also authorized another 531.89 hold on our card went to front desk to try and fix problem but the general manager Robert and his staff were unconcerned and downright rude and very unprofessional told me it was common practice to do this.During the rest of our stay no one contacted us even called there corporate office same very rude response. The indoor pool is nice outdoor pool and got tub in need of cleaning breakfast was the best thing about stay. So beware if you stay here use cashbecause staff could care less.

    3
    « Stay was ok »

    The indoor and outdoor pools were perfect for our toddler. We had a non smoking room however it smelled like smoke. Staff was not friendly. Breakfast was ok. Trash truck comes very early in the morning and will wake the whole room up.

    5
    « Great Motel »

    Best Western Toni Inn in Pigeon Forge, Tn. is an excellent place to stay. It is very clean, inside and out, and very sensitive to the customers' needs. The rooms are in very good condition. Also, the rooms are priced very reasonable. From the front desk, usually Nancy, breakfast workers, outside cleaners, and the maid service, everything is top notch in service. Large indoor and outdoor pools and Jacuzzis are very enjoyable. I recommend this motel very highly. With all of these pluses for the place, it appears to be managed very well. I plan on using this Inn each time I come to Pigeon Forge.

    4
    « Nice Hotel, Pleasant Stay »

    The hotel is quiet nice. The indoor pool is a plus; it was actually warmer than the outdoor pool. The breakfast served here is one of the best we have ever had. Not a lot of hotels offer the HOT options. Room was OK. Sofa bed was HORRIBLE. No pillows and only a thin sheet to lay on. But overall stay was Good. I would stay again but hopefully get a different room.

    4
    « nice clean place »

    We stayed here Labor Day weekend. This place was very clean and looked freshly remodeled. It has indoor and outdoor pools and hot tubs. Hotel was also very quite and has stairs an incline ramp and an elevator so getting to the 3rd floor is convenient and easy for about anyone. The breakfast area was also very clean , and the breakfast itselfwas very good.

  • 4
    « Overall Decent hotel »

    I have stayed across the road at the Plaza Inn and this hotel is very comparable to it. The only issue I had was parking. We came in later that evening after riding around the town shopping and there was not a single spot and they had people parked along curbs and all different directions. There was nothing major going on at the time other then the Jeep event.

    5
    « Big room »

    Just checked in and the room is huge picture attached shows my three children from one end to the other. Two pools which are nice and a good breakfast for the price. I would recommend this place to any body coming to the immediate area

    3
    « if they had friendly staff this would be a great place »

    Hotel is great but the staff acts as if they all hate working at this hotel. not friendly at all. I did find one person I will say made me smile and acted like he was glad to see us come in and that was a older man that let me in the office when we came in around 2;30 am. I am unsure what he was to the hotel other than the door guy but he was amazing. All the others just acted as if they have corn cobs up the butt.

    1
    « Didn't get past teceptionidt »

    We tried to book a room at reception (Rebecca) but we were not offered the on line rate. We asked if we could have on line rate and were told we would have to book on line. We asked if we could have the wifi password to enable us to book on line but she would not give it to us as we were not a guest!! Terrible customer service. We are premier members and stay at many BW hotels and have never been treated like this! We found somewhere else to stay for nearly half the rate.

    5
    « Great stay »

    Good hotel! The free breakfast was great! There was free wifi and the beds were comfortable. The room was quiet. I couldnt hear the guests in the other rooms. Good in room coffee maker and spacious layout. This place is super close to Dollywood, the Island and whatever else you want to do.

    5
    « Awesome trip »

    We have visited Pigeon Forge many times but this was the first time staying at Best Western Toni Inn. There were friendly people who were very helpful. The room was very clean and the price was just right.

    5
    « Excellent hotel »

    We have stayed here numerous times and always are very pleased. Great location and amenities for the price. Clean rooms and comfortable beds. Love the indoor pool. Always get room right off indoor pool area and love it.

    4
    « Good »

    Check in was quick and easy. Booked 3 rooms. 2 with booking.com and 1 through BestWestern.com. The booking.com reservation gave us some problems because it listed the 2nd room under our guests name instead of mine. Luckily, I had my phone with the confirmation number and everything went smoothly from there. The rooms were very nicely appointed and clean with spa tubs and fireplaces. The breakfast was very good and was served promptly at 6 a.m. Our group went down around 9 - 9:30 and the breakfast buffet was still fresh with steaming hot food. The pool always had clean fresh towels and the staff was very friendly and accommodating.

    4
    « Quick anniversary trip with my wife to Pigeon Forge for a long weekend »

    I was looking for a last minute hotel that had a pool and a good breakfast. I found this hotel and ended up calling in for a reservation to get a King bed. The front desk was super helpful on the phone and in person. We arrived and checked in with the front desk. They asked if we were going to see any shows and then gave us discount coupons for the shows we wanted to see. The room was nice, clean and the bed was comfortable. They have an indoor pool and hot tub as well as an outside pool and hot tub. We used both during our stay and it was great to have. The breakfast was wonderful. Eggs, sausage, biscuits, bagels, English muffins, honey buns, cereal, hot coffee, juice and Belgium waffles. The breakfast area is small and a little hard to maneuver in when lots of people are there, but the food is terrific. The AC unit worked well, but was a little loud going on and off, I ran the fan constant so there was always background noise to cover up any outside noise. It worked well and we slept well. This is a great place to stay if you are on a budget and not worried about a luxurious place. don't get me wrong, it was clean, comfortable and just what we needed, but not luxurious. It is within walking distance to lots of shopping and across the street from the Dixie Stampede. When arriving traffic can be slow, If you are coming from I-40, take a left at light #2 (Teaster LN) and follow that (it goes around the traffic) Then right on Dollywood LN, then left at the light back onto the parkway. Hotel will be on the right side about 0.2 mile down the road. It'll save you 15 minutes in bad traffic.

    4
    « Great rate for hot tub in room-not big enough for 2 »

    This was a good rate despite a few maintenance issues. The in room hot tub listed as for 2 people only fits 1 comfortably. The outdoor whirlpool is only luke warm. The indoor whirlpool is sandy from disintegration of the concrete. The indoor pool could be called outdoor as it is hot and muggy in the area. Hotel was clean but maintenance issues in the room were reported and never fixed in the 3 day stay we had.

  • 4
    « Nice hotel »

    Stayed one night on vacation. Check-in went well, but had to have keys programmed three times before the door would open. Room was spacious, clean and comfortable. This is an older property but it is well maintained. I was amazed at the number of housekeeping/maintenance people we saw. Breakfast was okay, but nothing to brag about.

    5
    « excelent »

    Everythis was all right except the bed was hard. We had a room with 2 double beds The first night we slept on one of the beds it was very hard. The next night we swaped up and slept on the other one it was a little better than the first one.

    5
    « Best Western Toni Inn »

    Great motel in Pigeon Forge with a central location to most attractions. Wonderful staff. Full Breakfast was fantastic with plenty of food for the guest. Staff went out of their way to see if we wanted or needed anything.

    4
    « Great SPot »

    The hotel is very clean and well maintained. Services are great and staff very helpful. Great spot close to the park and easy drive to Gatlinburg. Lots to do in the area. Has both indoor and outdoor pools and two hot-tubs - great for relaxing after a busy day doing whatever. Very close (walking distance) to several restaurants.

    5
    « BEST OF BEST WESTERN! »

    We had an excellent stay!! There were 14 in our group on 9 motorcycles, for two nights and we all felt at home here! The beds were the most comfortable of our entire 6 day trip! I think the most comfortable bed I have slept on at a Best Western EVER! The staff was very friendly and helpful. It was nice that there was a "convenience" shop for Tylenol, combs, toothpaste, snacks and even ice cream!! Breakfast was not only convenient, it was pretty darned great! Biscuits and gravy, waffles you made yourself FRESH, pastries, cereals, eggs, sausage, milk, juices and coffee! You name it they had it! The light went out in my bathroom, I went to the front desk and he called maintenance right away. I only waited 5 minutes and the nice gentleman was there with a new bulb! It was packed, lots of swimmers and kids, but it wasn't too loud. Excellent all the way around!

    5
    « Just Like Home »

    When I find a motel that fills my expectations in every way I look no further . The Toni Inn is my home away from home when I am in Pigeon Forge. The location is excellent ;there are several good places to eat within walking distance of the motel and entertainment venues are also nearby.

    5
    « Best Western Toni Inn, Pigeon Forge »

    We had a great experience at this Best Western Hotel. Staff were all amazingly helpful, from check in to checkout. Rooms were clean and attractive. We were given options on the amount of main service desired, and we appreciated that very much. They have an excellent breakfast service and good coffee!

    5
    « Best Value »

    Found out about Toni Inn on TripAdvisor Got room $30.00 cheaper by calling Motel direct. I use TripAdvisor for rooms and and meal. Stay at Best Western was Great. Everything was good but no outlet at headboard.

    3
    « Family Getaway »

    We have been visiting the area and have stayed at many different places. Most of the staff was extremely friendly and very helpful. Breakfast was good, biscuits and gravy, sausage, scrambled eggs. The rest was typical continental choices they didn't have any fresh fruit though. It was canned. A little disappointing as I would have liked a banana with the oatmeal I chose. The waffle irons are shaped like bears (good for the kids) though eating the area is small as this is an older motel. The rooms were a little dated but the beds were comfortable and the room was clean. The mini fridge kept our drinks ice cold which was a plus. I did find it odd that upon checking in they asked you to choose a housekeeping option of either no service, towels changed and trash emptied or full service. I travel frequently and typically full service means sheets changed (which we didn't need) so I opted for the middle thinking that was the standard service. Actually it wasn't it was exactly what they indicated. Towels changed and trash taken out. We were a little disappointed though I had tidied up the beds before we left for the day. It really wasn't an issue, just odd. We wanted to swim and soak In the hot tub after a day in the park though we decided against it as both hot tubs were covered in in 6 inches of bubbles. If you know anything about hot tubs you know to steer clear from this. Though the next morning the staff was adding chemicals etc. it did clear up. Parking can be a challenge if you return late. We ran into this two out of three nights as we were out past 11:00pm. The property could definitely use some outdoor chairs around and more places to extinguish cigarettes. I only saw a few and I suppose this is why there were butts all around the parking lot. Overall this was a decent stay. Nothing fancy, no frills but comfortable.

    5
    « Extra queen bed! »

    Family of 5 or 6 can share the same room because of the option of 3 queen beds! We rode the trolley the 1st dayto Dollywood but with 4 people and changing trolleys, we only saved $4 and spent over 2 hours on the trolley or waiting for them. Pay $12 to park. There is a tram to take you to the gate at Dollywood.

  • 5
    « Tremendous and helpful service. Staff is wonderful »

    We have been staying at the Best Western Toni in Pigeon Forge for three years now. Have always enjoyed our stay, especially the interaction with staff. Jacqueline Holt has always been our housekeeper and she is such a wonderful lady and making sure what any of our special needs might be. This year we took two of our little grandchildren went with us. The greatest things is a wonderful large ranging free breakfast from 7am to 10am. Then the pools are great! One outside 3' to 9', a large kiddy pool and a hot tub. Also, there is an inside pool 3' to 6', kiddy pool and another hot tub. This is a great place on the Parkway making it easy to get to everything - Texas Roadhouse next door, The Island, newest attraction for kids is Bear Country! We will continue to stay at Best Western Toni throughout the coming years! We have visited and vacationed in the Smokys for about 50 years and have finally found this facility to be the best value for services in the area.

    3
    « Toni Inn »

    Our room was clean and maid service was good. There was a refrigerator, microwave and coffee pot in the room. We actually didn't use anything except the fridge. Our room was right next to the indoor pool. Was a nice spot for people with children. The internet was pretty bad -- worked sometimes, and not so good other times. For the price, the place was a good deal. Dollywood was right around the corner and you could take a trolley to Gatlinburg, which was a nice place to visit for the day.

    5
    « We love the excellent continental breakfast. »

    The staff has always given: Good room: Need ground floor for Elderly parents. Always accommodated! wonderful pool and hot tub Overall, totally satisfied with staff, room, continental breakfast! How can I forget the great prices! Thank you Toni Inn for your help over the past 30 years! Holly S.

    3
    « Nice stay »

    The room was very clean and we received good maid service. We did have difficulty in finding a parking spot in the evenings. The front desk clerks were very friendly and helpful. The beds were extremely hard that is the worst thing about this room.

    2
    « Toni Inn »

    I would not stay at this location again because waiting to check in I heard a staff member say that if a guest did not show up by the time she ran reports they would not have a room after another staff just told her they just called and said they were on there way. If I've just called to say i'm on my way and you did not tell me otherwise I'd expect a room when I show up. The bigger issue was the attitude of that staff member and that this conversation happened in front of me waiting to check in. The layout of the hotel was odd with 3 separate buildings and no parking if you come in late anywhere within walking distance to your room. We did not even try to figure out where the breakfast was because it was in another building across the parking lot. The rooms have an odd layout as well. The TV is on the side way making it difficult to watch and the air conditioning is around the corner by the bathroom.

    5
    « Nice place for the price! »

    A friend and I came to stay here for a girls trip and we loved it! Definitely worth the price and we would stay again. Love the free breakfast and the indoor pool. We also loved that it was close to most of the shops in pigeon forge and a short drive to Gatlinburg. We were within walking distance to a few restaurants.

    3
    « Toni Inn »

    Property is well worn. Maids and general staff nice, but check-in very rude and act like it is an upscale hotel when it is an average cost hotel with many nicer hotels in the area for close to their price. Breakfast offered was complimentary and fresh, but offered no changes from day to day so might bore someone staying in the area for the week. Rooms were clean, but could really use an update (bathroom was 70's lime green tile with tan walls like you would see in a mental ward).

    5
    « The Best Place To Stay In Pigeon Forge »

    We just recently stayed at the Toni Inn. The weekend of July 23-25, 2016. We've stayed at the Toni Inn many, many times. The staff was awesome again for this visit as they always have been in the past. They have two swimming pools and two hot tubs, one indoors and one outdoors. The outdoor pool is heated so it is great during a fall visit, too. And during this visit with the temperatures reaching nearly 100 degrees, the pool was so refreshing. They have a continental breakfast that has oatmeal, yogurt, bagels with cream cheese, biscuits, sausage links, eggs, gravy, grits, cereals, coffee, juices and a waffle in the shape of a bear! Yummy! And I can't remember the lady's name who was working at the continental breakfast, but she was really nice and you never saw an empty container! When you make your reservations, since we've stayed on every floor, the third floor is mainly for king size beds but there is an elevator; and the other floors are queen beds. There is a trolley stop right outside the inn, too. The kind folks at the Toni Inn that helped us so much were Nancy, who took our telephone reservation, Brian, who checked us in along with another guy that I can't remember his name, either, who helped us with extra towels very pleasantly. I wish I could remember everyone's name, but at this time I cannot remember all of the staff/personnel that helped us, But each and everyone were great to work with. I remember it was Nancy took our reservation and Rebecca checked up out and they were very professional but very pleasant at the same time. We stopped at the Smoky Mountain Harley Davidson dealership on the way home and saw three couples looking for lodging in Pigeon Forge. We told them that we highly recommended the Toni Inn and told them what we had paid per night on a weekend in July. They were amazed at the good rate and when I contacted the Toni Inn, their rate was even cheaper. If you are planning a vacation to the Smokey Mountains, stay at the Toni Inn. You won't be disappointed!!

    5
    « Clean and Convenient Hotel »

    This hotel property is older but has been remodeled and is well kept. It is in a convenient location and my family has stayed at this property on multiple occasions and have been pleased each time. All the rooms have refrigerators/microwaves which is helpful/convenient. The breakfast area is a bit crowded but the food is good/sufficient for a free continental breakfast. My family will continue to stay at this property.

    4
    « Very good hotel for your money »

    We have stayed here a few times and it has always been nice. The breakfast is very good with quite a few choices such as gravy, biscuits, sausage links ( they were awesome ) eggs , oatmeal , waffle an milk and juices. Love the fact they have both an indoor and outdoor pool . Only problem I have is the wireless internet does not work well. I finally gave up and forgot trying to use it. Other than that I would recommend it.

  • 5
    « Was great hotel in pigeon forge »

    That was the great time in during summer vacation as well as this server of hotel was excellent than other servers also housekeepers done their job. I want to mention here some housekeeper who is isaak. He was a exchange student and very generous to us. Thanks to Toni in hotel to gave a great service.

    5
    « Best Western Pigeon Forge. »

    We thoroughly enjoyed our stay. All the staff was very friendly. Our housekeeper was very pleasant... Betty was friendly and did a great job.. Very good continental breakfast. Clean pools and hot tubs. Great location next to a steakhouse. Yum.

    4
    « A fine place to stay »

    Rooms were nicely sized and clean though the bathrooms were a bit dated. The breakfast was not bad: scrambled eggs, waffles and pastries but there were long lines at peak times. A nice swimming pool, filled with happy kids into the evening but almost empty in the mornings.

    4
    « Nice rooms! »

    The rooms were very large. There were two queen beds and probably enough room for another full sized bed. Everything was clean. Beds were comfortable. Breakfast was good but crowded. My only complaint is that the outdoor hot tub was not hot at all. Located right on the main strip through Pigeon Forge so it was very convenient.

    5
    « Our Last Day »

    We stayed here for an added night on our vacation. The room was nice and cool. The kids had a great time, they loved the pool. We were on the ground floor so we were able to park right in from of our room.

    5
    « anniversary gathering »

    our 47th wedding anniversary and family gathering, great location and wonderful staff. parking is a bit of problem but other than that the place is one to stay clean, friendly and great location on the strip

    5
    « Dreat stay »

    The Best Western Toni was a great stay, only problem we had was a stopped up tub drain and was fixed within a few minute's, by a great service tech. Close to everything and really enjoyed the hot tub and inside pool!

    4
    « Second stay was better than the first! »

    Our first stay here was great. Our second stay was even better. I suggest to upgrade to a suite. It is a great place everything was clean and the employees are so friendly and helpful. Breakfast is great although you could use a little more seating area. I did notice it looked like they had done some upgrades to the lobby. The new pool furniture was also nicer than before.

    5
    « Nice and Clean Hotel »

    My family and I got this room on the looks of the hôtel. The room was clean and cold when we walked in. The two pools were clean and roomy. The staff was very nice. The breakfast was good and there was something there for the picky eaters. I will stay at this hotel again and would recommend it to anyone.

    3
    « Best Western is Slipping »

    This was far below my expectations for a two-night stay. Handicapped tourists should strongly strongly consider another chain, as there was ONE handicapped parking place for a large property. The free contenental breakfast was the strongest suite but I can purchase one of those for $10-15. The mattresses badly need to be upgraded. I could feel the coil springs in my back. They're a long way from catching up with Ramada Inn!

  • 3
    « Dated »

    I picked this Best Western because it was a Best Western. Our first room had an odor and the floor by the air conditioner was soaked. The front desk worker was very nice and moved us to a slightly larger room (with no water). The location was very nice- Dixie Stampede across the street. Pools and rooms clean, just old- paint chipping, furniture/fixing dated.

    5
    « Excellent motel »

    very nice and clean room, Staff was very friendly. Housekeeping was excellent...thanks to Jacqueline Holt very nice and helpful supplied everything we needed. Breakfast was great...hot and fresh every morning. Great motel to stay at...will be back again. Will highly recommend this motel to friends and family. Pool area inside and out was very nice ,,,really clean and well maintained. Really enjoyed our stay. Beds were very comfortable...slept well. Not really any complaints about anything. Thanks for making our vacation in Pigeon Forge a great one.

    3
    « Handicapped parking »

    Not enough Handicapped parking and what is available you're afraid to use for fear of your vehicle being hit/damage. Indoor pool w/spa was nice as well as the outdoor pool area. Convenient to attractions.

    5
    « One of the best motels in Pigeon Forge, TN »

    I called 1800 for best western reservations back in June to stay June 21st to June 26th and my stepmom was put in the hospital the night prior to our departure date on 6/21/16 and I thought she was going to pass away and did not feel good about leaving the way things were. When in contacted 1800 # the person said the would charge me the entire amount for all 5 nights, but when I contacted the Toni Inn in Pigeon Forge, they told me they would cancel the reservation and not even charge me for 6/21/16 which I really expected them to at least charge me for one night for cancelling so late. But no, the people at at that location have compassion and did not charge us at all. We have stayed at this location many times because of the cleanliness, professionalism and always willing to do whatever necessary to make our stay enjoyable and on top of that very reasonable price. From this point, we will always stay there as long as there is a room available. They have won our business.

    5
    « By far exceeded my expectations! »

    The room was very clean and comfortable. Our room was located in the atrium, overlooking the indoor pool. Great quality for the price. The staff was super friendly and helpful. Great pressure in the shower. A perfect option to have a clean place to lay your head down at night.

    4
    « Smokies getaway »

    This hotel has an ideal location. Beds were average. Price was fair. Hotel staff was very helpful. The room key cards were not working when we arrived. They were working hard to resolve. One female employee was SO nice and had such a great attitude ~ walked to our room to let us in. It is rare to find good attitude anymore even at the finer hotels!

    3
    « Nice Visit »

    We had a quick overnight stay at the Toni Inn. The check in staff was especially cordial and welcoming. The room was older but had some recents updates. It smelled and looked clean. The bedding was very comfortable. The breakfast was limited to pastries, cereal, yogurt and biscuits with gravy.

    4
    « Love the pool »

    Great having an indoor & outdoor pool with spas at each. Everything was clean and nice. My young granddaughter had the best time with plenty of room to play. Breakfast was good & everything was kept fresh. I wish they had more fresh fruit though.

    5
    « Friendly, Convenient and Clean »

    My husband and I have stayed at this hotel for the past 8 years on our trips to Pigeon Forge. The people at the front desk are very accommodating and the cleaning people do a very good job. There is also a continental breakfast each morning. The price is also very reasonable.

    4
    « Nice hotel but... »

    The hotel was pretty nice. The beds were comfortable but it would depend on your point of view. the pools were nice but the indoor pool was humid at time. The rooms and the pools were very clean, the indoor pool goes to five foot and there is a hot tub, the outdoor pool goes to nine feet and the is another pool that is one foot and another hot tub. The breakfast area was small that's the only thing I didn't like about this hotel, it was crowed and the buffet was kind of small.

  • 4
    « Maybe Better luck next time »

    Very good place to stay we have stayed here for the past 4years but unfortunately this year the standards have dropped the young man on the reception desk in our opinion requires some customer training he was a little rude and and and especially to senior guest and for some reason they allowed Something like 50 teenagers to very loud and noise into the pool they completely took over the area not good when you are relaxing by the pool also the top bed sheet looked dirty or was just well worn not nice After all said because we have been using this place for a few years now we will still come back and hope what we experienced was a one off

    4
    « Pleasant Hotel »

    It was a good stay. Kids loved the indoor and out door pools. We stayed in a 3 queen room which was very nice. The door broke but they fixed it pretty quickly. The breakfast was pretty good each morning but I wish they some fruit. They had no fresh fruit. It was in a good location in pigeon forge. I would stay here again. Hotel was very full but they had plenty of breakfast items that were hot. the hotel was maintained well.

    4
    « Great place to stay, especially for the price »

    The building is a bit dated, but in my opinion it is clean and the staff was very friendly. The wifi can be slow but personally I wasn't there to work but to have fun. There is an indoor pool with Jacuzzi and an outdoor pool. It is directly across the street from Dixie Stampede and not far from Dollywood. The only "issue" I had is the doors face outside instead of an interior corridor, and when you have a ton of bikers running around it can disturb your sleep. Other than that I would definitely stay there again.

    4
    « Fathers Day week-end with the whole family.Great rooms! »

    As always my wife and i had a great week-end in the mountains! This time we had our son,daughter and 5 grandkids which was their first time.One word they said "Amazing"! I had 3 rooms booked and all rooms were great.Only problem i can comment on is the parking. More rooms then parking spaces and little noise after 11 pm. Had to park by the parkway both night there and stayed in room on back side.Motor bikes taken up most of the spots.

    4
    « Expectations mostly met »

    The wi-fi didn't work too well and the chain on the toilet came off and we just fixed it ourselves and reported it upon leaving. The room was clean, the area was quiet, the beds slept well. The breakfast was wonderful. We only used the outside pool, but there is also an indoor pool and a jacuzzi. The reservations were easy. There are personal supplies and coffee in the lobby. If you have any physical walking limitations at all tell them you need on the 1st or 2nd floor. There was a ramp to the 2nd floor but not to the third. I didn't realize three flights of steps would be so difficult for me. There is a grocery store nearby as well as restaurants. There is a trolley stop out front.

    5
    « great place »

    the overall experience is great. great location with a texas roadhouse right next door and Dollywood one block away, Dixie stampede right across the street. Gatlinburg 15 minutes away. staff was great.

    5
    « anniversary trip »

    we stayed here during our anniversary. very clean everyone was very nice and friendly. the pool and hot tub were very nice and relaxing. would recommeend. will stay again, when in the area. they must inforce the time in the pool area. there was no one there after 10:00. which was very good, our room was right by the pool

    5
    « Excellant hotel! »

    The location was easy to find. Check in was fast and easy. The room was clean and great. The beds were nice. Breakfast was amazing. We didn't use the pool but saw many people in it. Will definitely stay again!

    5
    « Great Free Hot Breakfast!!!! »

    A group from my church spends the weekend of spring break here every year.We have tried other motels over the years, but BEST WESTERN Toni Inn has become our choice. They have a free, hot breakfast available in the lobby every morningl. We like that we can get up, eat our breakfast right there and be able to start our day. The rooms are clean. There are nice pool areas for the kids, both inside and outside. We have really enjoyed the experience every year.

    4
    « nice hotel on the main strip of pigeon forge »

    clean rooms, cost effective hotel with a nice pool area. great staff. even though it sits right on the main strip the rooms sit far enough back that it is relatively quiet. doing some cosmetic upgrades such as painting ect which makes it more attractive. breakfast was a little lacking some days but will do

  • 2
    « Hard Bed »

    The room was clean,had a microwave,spacious fridge and there was a pool/hot tub. If the bed wasn't so hard, I'd consider staying there again. If you like a very firm mattress, this would be a good fit for you.

    5
    « Great Place To Stay!!!! »

    Had a great time staying at the Best Western Toni Inn at Pigeon Forge. The breakfast was awesome. Clean and comfy rooms and reasonable price. I chose this hotel for my family to stay at while visiting Dollywood. The location is perfect as it is convenient to get to all the major attractions nearby. it was within walking distance to watch the parade in which Dolly Pardon was in!!!

    2
    « Very budget oriented, loud. »

    Marginal experience overall. On par with the cost. On the main drag for the area- VERY NOISY until around 2:30 -4:00 am (Memorial Day weekend). Hope you like the sound of LOUD Harley-Davidson bikes. Bathroom linen was poor scratchy material or was just very worn. Internet speed? High-speed not so much. Lag time very apparent particularly when connecting initially. oh yeah, funny, there was so many chlorine beads in the Hot Tub that it felt like sand on a beach- no kidding. Yuck!

    4
    « Nice hotel for the money »

    This is an older property but they have been doing some cosmetic work as we were there, it is well maintained and close to everything and while it is right on the strip there was no noise issues. The rooms were well attended, we had the room with the bedroom in the loft, the mattresss and pillows were very comfortable and the room was always clean. The best part especially if you have children were the heated outdoor pools and hot tub along with an indoor pool both were always clean. we stayed almost a week here and can say everyone was always friendly and helpful, the breakfast was typical for bw. The only suggestion would be when the hotel gets large groups in such as what happened during the last part of our stay of several buses of teenagers is that they assign them one pool area to use and allow the rest of the hotel guest to use the other during that time, while they were fairly well behaved to have such a large group converge on a small area makes it difficult for a family to use the pool areas. I will definitely stay here again.

    4
    « Great value & location »

    Two days into our stay. No complaints so far. TV issues once, management resolved within 15 minutes. Two pools, two hot tubs. Great complimentary breakfast with cute bear shaped waffles, eggs, sausage, real oatmeal, bagels, honey buns, biscuits & gravy, juice, cereal. Comfortable beds. Ok shower. Across from Dixie Stampede. Walking distance from many restaurants.

    5
    « Great location, rooms, etc »

    Since 1973 I have been staying at this Inn whenever I come to Pigeon Forge. Great staff, room options, location and rates. Comfortable beds and nice selection for breakfast. The only negative I have found is the internet is a little slow but since I spend little time on internet while on vacation, this does not affect my decision of whether or not to stay here.

    3
    « Good stay »

    Just here for one night. Comfortable room, clean. Didn't use the pool. TV wasn't working- Only short stay so no bother. Average breakfast. Great location. Nice big parking area and easy to find. Good property.

    4
    « Established, Reliable, Friendly »

    BW Toni has been here for many years. We generally stay here because it is centrally located for our activities. Indoor and Outdoor pools with hot tubs in each area. Can walk the strip or take the trolley. Room was ready and clean. Staff was very friendly and accommodating. We had forgotten a few items and they were able to supply replacements for us. Breakfast area was monitored (tables cleaned quickly) Breakfast food selection was good and kept filled for all to enjoy.

    5
    « Pleasantly surprised! »

    Having stayed in pigeon forge before, my boyfriend and I decided we would try a few different hotels this trip. Based solely on leisure, we were very surprised with the quality of our stay at this hotel. We were placed in a room within the indoor pool area, which was very nice! The continental breakfast had plenty of options and was consistently good. We had absolutely no complaints (other than the pool closing at 10 pm Haha). We both agreed, out of the 5 different hotels we have stayed at in Pigeon Forge from previous/current trips, this was our favorite! Would highly recommend this hotel for couples, families, etc. Not to mention the nightly rate was fairly cheap!

    5
    « Clean »

    We definitely enjoyed our stay. We had a two king room and Loved it. The beds were very comfy and we loved the pillows. The entire room was clean!! We also liked having a fridge and microwave. The kids loved both pools and the hot tubs were awesome. The pool did have a bit too much chlorine, but at least it was clean. The breakfast was delicious! It included eggs, biscuits, sausage, bagels, and more. My youngest loved the bear shaped waffles. We loved that breakfast started at 6 and was served til 10. Some days we slept in while some days we got going early. We would recommend this hotel to family and friends. We will also be staying again.

  • 4
    « Great breakfast, very accommidating staff »

    In the process of some renovations (painting) while we were there, only worked in the late morning and stopped around check in time to keep from annoying guests. The location is on the main highway but the rooms are in the inner area thus reducing the majority of the highway noise.

    5
    « Best Western Toni Inn, Pigeon Forge Tennessee »

    Excellent experience. Pools both indoor and outdoor were wonderful. Heated and clean. Bed was also very comfortable. I would recommend staying here. Location is in a good spot, close to everything. Many restaurants near by with a variety of menus.

    5
    « Nice Stay in the Smokies »

    Have been to the Smokie Mountains many times and again had a very good time. Don't do the expensive dinner shows,which i think are overpriced. Was disappointed that the Flea Markets were not open through the week. Drove over to Cherokee North Carolina across Old Smokie and had a good lunch one day. Took a couple of road trips and a little shopping for a few presents.

    3
    « Not worth $125 per night »

    The hotel was clean. I didn't see any bugs crawling around. With the exception of the first night's stay, there was sufficient parking. The rooms could stand to be upgraded and to be lighted better. The bathroom was really small. It wasn't anywhere I am used to staying, but for the short notice, the room served its purpose.

    5
    « Great Stay! »

    Older hotel but very comfortable. Stayed in the inside pool area and it was very nice. Hot tub was great and the pool was warm enough to enjoy even in the cool temperatures. Centrally located to Dolly Stampede, Cracker Barrel, Texas Roadhouse. 6 miles to Gatlinburg and about the same to Sevierville. Trolley stop in the front of the hotel.

    4
    « Great value for the money ! »

    Very clean and neat room. Nice to have a refrigerator and microwave in the room. TV reception good....Nice beds. Quiet....Extra good breakfast !...Mostly anything one could want for breakfast..We were very impressed ..Great place to stay...Close to all venues in Pigeon Forge...

    4
    « Nice place to stay »

    Good place to stay good location near everything you're kind of right up above with the traffic get started. It's in a good area convenient to everything good in and out nice clean rooms and good people working there

    5
    « Great experience »

    We had a very good experience staying at this hotel. Very clean. Loved the indoor pool and fireplace in our room was a nice touch. Not hard to find and breakfast was good. Near to other points of interest we wanted to visit.

    5
    « clean and nice »

    This appears to be an older property that has been well kept and recently re-modeled. The facility was nice and clean and we really liked having a microwave and refrigerator in the room. The service was friendly and the continental breakfast was very good- included some hot food which was impressive. The only complaint was that hotel parking is very limited and a larger parking lot would be helpful. Overall, we got a lot of bang for our buck staying here and we will consider staying at this hotel again in the future.

    5
    « Great place to stay!!! »

    I have been staying here for approximately 40 years. It is an older place, but well maintained. We love the 9 foot deep outdoor pool and the indoor pool that allows guests to swim when the weather does not permit use of the outdoor pool. the rooms are nice and clean. The beds are comfortable. The breakfast is really good. A+

  • 4
    « Motorcycle weekend »

    Great check-in and out. Rooms were great. Breakfast was good and hot. Outside of hotel look clean and well taken care of. There are a lot of eating places close by. There were a lot of good parking. There are a lot of things to do close by, with or without kids.

    4
    « Newly Renevated »

    Very nice décor. Indoor and outdoor pool were great. Very helpful and friendly staff. Hot breakfast. A little towards the end of the strip. Walking distance to many restaurants. Nice indoor and out door pool.

    5
    « Guest »

    very nice place to stay, comfortable bed with fluffy pillows. Wonderful location with easy access to all attractions. Clean enviroment, Friendly staff, clean indoor and outdoor pool, and great breakfast choices from hot to cold foods for young and old.

    4
    « Friendly, clean facility »

    Clean, bright lobby and dining area. Sufficient continental breakfast including..waffles, eggs, sausage, cereals. Large clean room with fridge, no microwave though. Sufficient amount of towels. Two pools, one outdoors, one indoors. Plenty of things to do, many within walking distance and short drive into entrance of the Smoky Mountains.

    4
    « Enjoyed ourselves »

    We were there with a group for the Spring Rod Run. Love the location and being away from the street slightly for quiet. Nice to be able to walk to everything. Breakfast was plentiful and the staff was gracious

    3
    « Best Western Toni Inn »

    Room decor was very dated and in need of a cosmetic upgrade. Elevator was not working. Room was clean and beds were very comfortable. Reception individuals were extremely helpful and new the area very well.

    5
    « Surprise »

    From the outside compared to other hotels you would think ughhh. but it was so beautiful on the inside. the room was nice and clean. The beds were comfortable and they have the best hotel breakfast I have ever had !!!! I was so happy with the stay and have plans to stay again next week.

    4
    « Nice for the price. »

    Close to Dollywood and the stamped show. Not close to Opry or outlet stores. Traffic heavy Friday - Sunday. Heavy tree pollen in April, you car will turn yellow. The hotel has an indoor and outdoor pool. The beds a pretty good, and the area during the week is quiet. Breakfast is fair but, you can't complain when its included. The internet is very slow.

    3
    « Very clean »

    The room is very spacious and very clean. Our refrigerator does not work. The elevator does not work and we are on the third floor. When checking in the receptionist didn't tell us where are room was. Difficult to find the stairs to get to our room. Nice pool in and out. Had to call and ask for the wifi password. Can't say enough about how nice and clean the room is.

    5
    « Great Hotel, especially for the price! »

    I hardly ever take the time to write reviews, good or bad but feel this hotel needs to be recognized for the outstanding service we experienced during our stay there. Everyone we encountered was helpful, friendly and happy to see us. The rooms were very clean, and as a matter of fact, much cleaner than the resort we were traveling home from. They have both indoor and outdoor pools, which is nice and an outstanding, complimentary breakfast. This hotel was great, especially for the price!

  • 5
    « Leisure trip with friends »

    Had a pleasant experience at the hotel it had friendly staff arrived early stopped in before going to Dollywood said our room was ready and we could check in that was great!! We enjoyed the breakfast a couple of us enjoyed the hot tub and pool will be going back this year!!

    3
    « Noisy »

    We had 2 rooms booked for 2 nights. Rooms were next to the indoor pool. There appeared to be a children's screaming competition that went on and on into late night. Both nights. It would be great if the motel would shut down the pool by 10 pm at the latest. The small breakfast room was packed, people came in the back way as well as from the front door. Both mornings same thing, at least there was coffee in the lobby. I can say that the coffee was good. Staff was amazingly friendly.

    5
    « Great place to stay for our 1st time in Pigeon Forge! »

    Very nice hotel with a great room. 2 swimming pools, one inside and one outside, nice free breakfast, and very clean. Would stay here again. Has a trolley stop right out front. Very friendly staff. Great!!!

    5
    « Great Trip »

    We decided to come a day early, so I called to try to get our room a day early but the hotel was booked. I found another hotel very close with an indoor pool, which is a must for my daughter. We thought about canceling our reservation and stay at the other hotel because I did not want to load and unload the car more that I had to. So glad we decided to keep our reservations and move to your hotel for the rest of our trip. Your hotel was so nice!!! Had no problems!!! We had a room off the indoor pool area, was very convenient if you have small children that want to swim. I would not recommend staying in a pool room if you do not wish to use the pool, it can get a little loud.

    4
    « Great Service, Lovely Pool! »

    We found this hotel last minute, and had no reservations. Other hotels in the area were booked, and not friendly. This Best Western welcomed us warmly! We were able to get a great deal and a great room near the pool. The breakfast was delicious, and the room was spacious. Parking is accessible to whatever room you may have, and the elevators were convenient. We loved the fun pool area and the large hot tub. It is centrally located, and walking distance to restaurants and Dixie Stampede. We are glad we stumbled across this Best Western, and would definitely stay here again.

    5
    « We had a wonderful time at this hotel »

    I thought this hotel was fantastic. The room was very nice. The breakfast was surprisingly good (they had a waffle maker that made awesome waffles.) The people at the front desk went above and beyond anytime we needed them. One of them even helped us with a school project we were working on. They had a pool and hot tub both inside and outside, my son loved that. Housekeeping was very friendly and did a very nice job. We had no real problems and the hotel was wonderful. The staff at this hotel were among the best I've encountered at a hotel. It's located towards the end of the pigeon forge strip which was nice for us because we went back and forth between Pigeon Forge and Gatlinburg. We walked to a lot of things and we also made good use of the trolley which has a stop at the enterance of the hotel. The hotel was in a strange shape (kind of like a C) so once you go in the parking lot you are kind of cut off from the street which tends to stay busy. I thought that was really nice. I did one load of laundry on my trip and the washer and dryer worked fine and went quicker than my dryer at home. I will be recommending this hotel to anyone going to Pigeon Forge in the future.

    4
    « Great stay in the Mts »

    This was a couple only no kid stay, so needless to say it was a pleasant one. Room was clean. Noise level virtually none except for traffic. Wifi was a Lil slow at times but served it's purpose. Bed was comfortable. We always stay in room 200 and it was as we left it last time. Only negative thing to say is the breakfast bar could have been better. Needs bacon instead of only sausage. Other than that our stay was great and we will definitely be back.

    4
    « Good hotel for the price »

    Friendly service, decent breakfast. My family loved the indoor pool area. In-room internet could use some looking in to. Bed was hard, and due to that I didn't get a good nights sleep. Great location at the edge of Pigeon Forge, and across from the Dixie Stampede. Would consider staying here again, with hopes of a more comfortable bed next time.

    4
    « Reasonably Priced, Clean and Comfortable »

    Just returned from a very pleasant extended weekend at the Toni Inn. At this price point, the rooms are an exceptional value. The hotel is situated in Pigeon Forge but extremely close to the Gatlinburg area as well. Highlights - Our room was very clean, the beds were very comfortable, housekeeping was excellent and the staff were super friendly. We used the business center to print tickets to a dinner show without any issues and the free Wi-Fi, indoor/outdoor pool and complimentary breakfast was a nice bonus. Special Tips - Some of the rooms have an entrance outdoors and some of the rooms have an entrance indoors circling the indoor pool. If you are sensitive to the smell of chlorine/minerals, you may want to request a room with an outdoor facing entrance. Also, if you plan to take advantage of the complimentary breakfast, I would suggest eating before 8:30 AM, or between 9:30 and 10:00 AM. The breakfast includes coffee, assorted juices, a waffle station (with waffles shaped like bears-super cute), assorted breads/pastries, yogurt, scrambled eggs, sausage and biscuits. However, the buffet line from about 8:30 AM until 9:30 AM becomes very crowded, making everything feel cramped and it's also difficult to find seating. Lastly, I would mention that if you stay out late (past 10:00 PM), it can be difficult to find a parking space anywhere near your room if the hotel is fully booked. The staff do everything in the power to ensure that only hotel guests use the parking lot and issue parking decals that you hang on your rearview mirror. Even so, we sometimes had to circle the lot multiple times to find a space and often ended up parking quite a distance from our room. It wasn't an issue for us, but if you have mobility issues, this may need to be a consideration. Honestly, if you are looking for a reasonably priced, clean and comfortable hotel in the Pigeon Forge area, I would highly suggest you consider the Toni Inn. Our family had a lovely time and would return to this hotel again if we are ever in the area.

    4
    « Nice Place with great pools & breakfast! »

    Directly across 321 from the Dixie Stampede, this hotel is well above average based on the service, cleanliness, the indoor & outdoor pools as well as a breakfast that includes a variety of hot and cold options. The beds had decent mattresses, the fridge and microwave were nice inclusions, with the flat screen TV being O.K. The bathroom was small but adequate, but at least the hot water held its temp better than many hotels we've stayed at in the past. Being a tourist destination, the price will depend upon the time of year and whether its peak or out-of-season.

  • 4
    « Good price, Nice hotel »

    Our group consisted of two families; stayed at this location during our Spring 2016 vacation. Friendly staff at the reception helped with tips to get the best out of our trip. Kids & adults enjoyed breakfast every morning during our 3 day stay at the hotel. Rooms were clean, comfortable beds and good house keeping. Will stay at this place again!

    5
    « A very nice hotel »

    My family and I have stayed at this location for many years! It never disappoints! Staff is always friendly and helpful! The rooms are your typical style room but clean and comfy. I love that the outside pool is open till 12am so you can enjoy a day out and about and still come back a swim and relax in the hot tub! The hotel is close to several eating places within walking distance. We will definitely be back.

    4
    « great place »

    the hotel staff were friendly and super easy to get along with. on my last morning there I noticed my room had not been cleaned like it should have been. staff were quick to make note of this. they asked if they could replenish anything that hadn't been taken care of. this hotel is in the middle between Gatlinburg and pigeon forge. great location. internet was a on the slow side most nights

    5
    « Great Stay »

    Property was very presentable. Room was clean and well kept. Beds are comfortable. TV has access to a wide variety of network selections. Soft water in shower. Outdoor pool and spa has been upgraded that includes pool deck, fencing, lights, chairs, umbrellas, and tables. Pool has been upgraded also.

    4
    « Great price, comfortable and clean »

    The price and rooms were a great value. The rooms are comfortable and clean. The breakfast was good and the staff is very friendly. Indoor pool is a plus but if you like quiet, ask to be away from the pool. There is a lot of traffic notice in the rooms near the pool. The Wi-Fi is slow.

    4
    « Good basic stay »

    Usual best western basic room, with friendly staff, above average breakfast, 2 pools, easy access to smoky mountain national park, restaurant right next door handy for dinner, easy access to rest of pigeon forge attractions. A comfortable stay.

    5
    « Good Stay A+ »

    Very clean, nice employees. Nice breakfast The pool was nice and clean but as someone else stated above in another review the chlorine was excessive, shows its clean but my eyes were swollen bad the next day and so was everyone else that swam with us alot of people were getting out of the pool after just a little while because you could hardly stand it ... so everything was great but the pool chlorine now the pool temperature was great unlike most indoor hotel pools that seem to still be freezing cold this one was warm which was great ...Parking was a pain seemed to be impossible to find a spot when you came back at night .but that's a problem with alot of hotels in the area :)

    5
    « Professional & Clean »

    From my initial phone call, check in, breakfast, comfort of room, and overall stay--everything was handled with professionalism and care. Staff went out of their way to make my stay pleasant. Breakfast was a good varied choice of items and very tasty. The area was kept well stocked and clean. Very pleased.

    4
    « Great Stay »

    Great stay and great staff and a great breakfast. The Toni Inn is in one of the best locations also. Close to Gatlinburg and close to great restaurants. The pool and hot tub is very nice also. The rooms are really nice and clean, and today that's very important.

    4
    « Great Hotel! »

    My husband and I stayed here in February of this year. We loved it there they have made many updates lately and it looks great! They have a great breakfast buffet style the food is so yummy and always quick to be repllenished when things get low (thanks to the very sweet hard working lady!) Loved the pool! Over all the stay was great and the staff was friendly we will definitely stay again!

  • 5
    « We will go back »

    We had a great time. The pools and hot tubs were great, very clean. The free breakfast was pretty good. The only thing that could have been better is the showers need updated. There were some loud guests but it wasn't anything we couldn't ignore. Great location too.

    4
    « Great location! »

    This was our base camp for two nights for Smoky Mountain Park. Great location. It was clean and comfortable. I loved the ramps to the upper floors - so much easier with our luggage than stairs. Better than average breakfast - included sausage links or patties and was replenished quickly. And there was brewed decaf coffee! What a tread! Would stay again and recommend.

    4
    « Great trip! »

    The hotel staff was friendly and made sure we had what we needed. The rooms were clean. The beds and pillow are awesome! We slept so good for it being a hotel with children running everywhere. I would definitely recommend this hotel for a quick weekend get away!

    4
    « Good Value- friendly staff. »

    We notice a lot of families patronize the Toni Inn and that is no wonder. Street noise is a minimum, good motor access, but easy to keep little pones away from danger. The pool areas are always clean, with acceptable privacy, and amenities. The Toni Inn provides good value, in a good location, and the staff have always been friendly and competent.

    4
    « Clean and friendly, nice place to stay »

    The hotel is little older but appears well maintained. The paint looked fresh in a lot of spots and overall appearance was clean. The staff was very friendly and willing to share knowledge of the area. Breakfast area was kept neat and full by the attentive staff. The breakfast area is a little small, which wasn't a problem during the week, but it got a little cramped on the week-end when the families showed up. The staff kept up well, though. There is an indoor pool and hot tub which we didn't have time to use, those areas appeared well maintained, too. My only gripe was the wifi which only worked sporadically. When I called the desk to ask why it wasn't working the asked ME to call their tech support. As a guest at the hotel, that seems to be something THEY should have done. Especially when the desk acknowledged that they have been having problems with their wifi supplier.

    5
    « Great stay! »

    Check-in and check-out was a breeze! The room was great! Very clean. The bed slept great! Breakfast was delicious! They had eggs, sausage, biscuits and gravy, grits, waffles...you name it! The shower was even great! Great water pressure and awesome shower head! Will definitely stay again!

    4
    « Our stay »

    We enjoyed our stay. Staff was nice. Easy check in. Breakfast was good each morning. Complimentary coffee was always good & hot. The only problem with our room was the TV kept losing reception & flickering in & out. Need to run air so as not to hear road traffic or maids in the morning. They always offered clean towels & room service each morning. Overall we have stayed a couple of times & enjoy our stay. Being beside Texas Roadhouse was nice & hotel offered coupon if you ask.

    4
    « nice island in an ocean of motels »

    Hey, it's a tourist attraction! Lots of motels of all brands and types. This property is across the street from another BW property, but I'm glad I chose this one. It's got some age on it, but overall the property has been maintained and is in good shape. There's a nice pool area for families to enjoy (weird shaped pool plus special kiddie pool and a hot pool. There's only one ice machine/pop and snack machine on the first floor, but we all need the exercise. A word of warning: If you are a light sleeper, request a room far away from the pool. That area is noisy with kids and adults having fun, and that's a good thing, so don't complain; just avoid being close. There are a number of restaurants within a close walk, like 50 feet, and kazillions within a short drive.

    3
    « Rooms were clean! »

    Rooms were clean the staff was friendly! Not the place to stay for a honeymoon but nice for a couple days! The pool looked clean, (outdoor pool is still closed). But indoor is open! The free breakfast was pretty good and you can't beat homemade waffles! Would come again!

    4
    « Very nice experience »

    This is a nice hotel with nice, helpful staff. Rooms were well equipped. We forgot tooth paste which they had at the front desk complimentary. They recommended good local places to eat. This was a nice place and on a budget. It was very affordable. The hot tub was nice. If we come back to the area we will stay here again. The only problem was the house keeping carts were noisy and woke us up at @ 8:30 am ish. But we needed to get up around then anyways.

  • 3
    « Nice BUT... »

    Hotel need renovating and some updated décor. The rooms are good with space and beds were very comfortable. The breakfast needs fresh fruit as people today are wanting healthier start to the day. Real maple syrup would be real nice.

    5
    « Always Welcome »

    The Toni Inn is always welcome to us when we travel through the Smokies. It is always clean and organized with a staff that is friendly and eager to make our stay a comfortable one. I cannot recommend it high enough.

    4
    « Good hotel for the price »

    We had a room in the pool area. Just go out the door and there's the pool. Was a little noisy, but if you shut your door, it wasn't bad. Loved the fact I could sit in the room and open the curtain and there was a huge window I could watch them out of. They're both 10 so I didn't have to be right there in the water or hot tub with them. The pool was an adequate size and the kids also enjoyed the hot tub. The breakfast room was a little small, but had a good variety to choose from. The kids loved the waffles shaped like bears. Would definately stay here again.

    3
    « Dissapointed »

    Not the first time I've been disappointed but the more often I stay I find myself putting up with the mediocrity. I've stayed here several times over the years this trip by far has been the most unrestful. I travel for business. Need to sleep. Was unable to from the ignorant parents allowing kids to yell in the parking lot and run the balcony access landings.

    5
    « Nice indoor pool »

    Loved the indoor pool and hot tub. Even has an elevator for the 3 floors. But couldn't find the bathroom at the pool. Nice for handicap with parking right at the door. Nice breakfast. Clean rooms. With nice fluffy pillows. Had a small refrigerator and microve wave oven. We had 2 queen beds. For $55 on Sun. 2/14.

    1
    « Rude front desk »

    After having to cancel our vacation due to personal reasons, we ended up in Pigeon Forge w/o reservations. We decided to check out where we would've stayed when we had reservations. Big mistake! Prices were jacked up way higher than when we reserved and the front desk staff told us if we could get better prices online, we should just do so. We also asked to see a room, in which he acted as though he couldn't be bothered with us. Many sighs and groans followed until he found a maintenance man to show us the room. Even the maintenance man mentioned how the front desk attendant couldn't be bothered to get off his rump. To sum it up, we decided not to stay. We were going to be placed right by the indoor pool, which is loud with echoes. I saw reviews of friendly staff...please keep them at the desk instead of this possibly 30yo who has no personality.

    5
    « Great Stay! »

    The Best Western Toni Inn was Great! Our room was straight across from the front lobby on the bottom floor. The room was clean and looked great. We visited the pool area, just to check it out, and it seemed nice. There were several people in the pool; because of the snow storms (January 22- 24). We will definitely check the availability of this hotel next time we are in town. Overall great room, great breakfast and great location (directly across from Dixie Stampede). Thanks Toni Inn!!

    4
    « Room and Staff Excellent-Overall Experience Average Due to Renovations Taking Place »

    The Motel was going through some Renovations, so the Lobby was Mostly Shut Down, and Breakfast Buffet that we had to use was in the Best Western across the street. The Pool and Hot Tub was Close for Renovations, except the First Day. The overall Staff Service was Great. Clean Room Lots of Towels. Firm Comfortable Bed.

    4
    « short stay but nice »

    Room was clean and the pool and hot tub were great. i always enjoy staying here when we come to Pigeon Forge or Gatlinburg. the continental breakfast was very good with multiple choices available. i woild recommend the Toni Inn to anyone looking for a weekend or week long trip. it is easy to get in and out of and is close to Dollywood and across from the Dixie Stampede. it is not far from our favorite place to eat (Texas Roadhouse).

    3
    « Great location with a few problems »

    This hotel was recommended by friends and the location was fantastic right across from the Dixie Stampede. Our stay started out good and ended good but that middle night we probably won't come back to this hotel in the same room section. We were in 305 which is on the outside. Saturday night a bus group came in around 9:30-10pm apparently. Kids were running up and down the outside hallways or up the ramps/stairs and we could hear it all in our room at that late hour. I called the desk around 10;30 and asked if they could get them to stop and was told someone would be handling it. Right after that the group did a collective yell of some type and then the talking, yelling, skate-boarding, started. I called again at 11:14 and asked when quiet time was, I was informed 11pm and the lady said that security was going to handle them getting quiet. It took probably another 20-30 minutes for them to disperse so we could get to sleep. Just rude on the group's part but there was no way the front desk / security didn't hear these people when they started and I think should have asked them to respect the other paying guests who were trying to sleep at 10pm at night or even 11pm if that is their "quiet time". Rooms were clean and well layed out. The only problem we had with the room was the outlet next to my side didn't work properly and my phone would only charge up to 49% being plugged in all night. Breakfast was good, usual hotel fare, hot coffee. The indoor pool/hot tub was very nice, towels in the pool area would have been nice but we saw other reviewers mention that and took our room towels. If we are in the area we might would come back but I would insist on an inside room near the pool so hopefully any noisy bus groups wouldn't be heard and keep us up all night when we wanted to sleep so we could get up early and enjoy the mountains the next day.

  • 5
    « Excellent hotel in Pigeon Forge !! »

    We stayed in Pigeon Forge for summer vacations and we chose this hotel because of the great reviews and I'm not sorry at all. The hotel was great, excellent nightly rates, good looking rooms, quiet AC unit, the pool area is also really nice and it's close to everything. If I I ever visit Pigeon Forge again I wouldn't hesitate to visit this hotel again. Staff really friendly and clean rooms. Highly recommended.

    3
    « Clean, friendly staff »

    The staff was friendly and the hotel was clean. We are picky about cleanliness and bed comfort and neither were a problem for us! The only problem we had was an odor of cigarette smoke coming from the bathroom on occasion. I'm not sure if it was coming in through tiles in the ceiling or from the floor somehow. We were on the top floor in the King family suite. When we reported it to the staff, they were very uneffected.

    3
    « Quick overnight stay. »

    Hotel staff was very friendly. Room was what you pay for. Nothing spectacular. Room had a fake fireplace that was pleasant. Bathroom needs upgrading. For the price was pleased. Texas Roadhouse was next door so you could walk to get a bite and stroll home.

    5
    « Excellent Accomodations »

    having stayed at 4 different hotels due to last minute booking and availabilities between Christmas and New Years to visit for a Conference, this property was the best in the area, and we definitely recommend it.

    5
    « Very pleased »

    This was my first time staying at Toni Inn. It was early January when we stayed so not many were in the motel. Thus it was very quiet. The staff operated in full efficiency as if it was the bust season which I appreciated. The room was great! Nothing to complain about. I hope to stay there again.

    5
    « VERY NICE HOTEL »

    Own stay was really great everyone was super nice and the rate was the best for the area I like this hotel was a great local in the heart over everything we needed to do The rooms clean and very good prices the staff was great in checking in. Morning breakfast was great everything you would have wanna for breakfast

    5
    « Pigeon Forge »

    Great place to stay, we have stayed here several times and always a good experience. Would highly recommend. Location is great and all Employees very helpful. Very clean hotel. Indoor pool area is very nice. Close to restaurants and shopping.

    4
    « Great for the price »

    Visited on a Thursday and Friday night. Rate was incredibly affordable. Very light traffic in town and thus very few folks staying at the hotel. Check-In was quick and painless. There was an elevator in the pool area and the walkways between floors were ramps rather than stairs, making our roll-aboard easy to tote around. Our room keys did not work so we had to make a return trek to the front desk. Second try was the one that got us in the room. The room was clean and well stocked. Big flat-screen tv, plenty of towels and washcloths. Plenty of floor space and two luggage racks on which we could place our bags. The only things I noticed in the forms of appearance were some peeling to paint where the walls meet the ceilings and scratches on the chairs in the room. The shower temperature was a little touchy, making it difficult to find the right temperature. The pool area was well stocked and clean. The hot tub was perfect and the pool was such a great temperature that we stayed for some time. It is important to note that the floor of the indoor pool has several rough spots. I only noticed it when I scraped my knee. While it certainly isn't a deal breaker it did prevent us from returning to the pool on our second night. Housekeeping did make beds, empty trash and completely restocked for our stayover. This is nice since I am always confused about what services will be provided by the hotel while I am out. It seems to vary across locations and brands. Nice touch. There were electrical outlets near the bed, allowing us to charge our phones and tablets. I will admit that the wifi didn't completely cooperate when using my phone but it worked perfectly with our tablets. The beds were considerably more hard than what we sleep on and the pillows were considerably smaller. Despite this, however, we didn't have difficulty getting enough sleep. The location is great. It is positioned within walking distance to Texas Roadhouse and Cracker Barrel as well as many others. Very close to the traffic light for Dollywood. Grocery store across the parkway is easily accessible. Very great position for travel to Gatlinburg and destinations beyond. We did not elect to eat breakfast at the hotel. Check-out was quick and painless as well.

    5
    « Amazing »

    This hotel offered amazing amenities, service, and stay for our family. It was clean and safe, while having a flare of luxury. We met family from out of town there and they were also well pleased. The value was phenomenal.

    4
    « Great stay! »

    The room was perfect for our family, very large and with three beds. The staff was very friendly and helpful. The breakfast was ok, but the eating area was very poorly designed and you either go no seat at all or someone had their butt in your plate the whole time as they waited in line. Also, the menu NEVER varies one bit so it you spend more than a couple of days here it gets old.

  • 4
    « Very pleased! »

    My family has stayed at this hotel in the past so we could swim during the winter. We have enjoyed it both times. The chlorine in the pool was on the high side but other than that, no complaints about the pool. The breakfast bar was good, especially for the price of the hotel. The dining area is small but their is outside seating.

    3
    « Not pleased this time either »

    Just a quick trip for the family. Worked fine for a place to sleep. Clean but dated, our room smelled like it used to be a smoking room. The kids wanted to swim but after 15 minutes they had to get out of the pool because there was so much chlorine it burned their eyes and they were extremely blood shot. Thought it was a little over priced for the experience we had.

    4
    « excellent value »

    short 3 night trip for our family ... terrific location, price couldn't be beat, very hospitable staff. Only complaint is spotty wifi when using my tablet (I often used my cell phone's wifi access). Other than that, a truly terrific choice, especially for the money. Clean and comfortable.

    3
    « Average experience »

    We had issues with internet the first night. The pages just did not load. It was fine the second day but it was not very fast. The location is good. Close to everything. Breakfast was but no yogurt and choices of bread was there. Just plain white bread. But yes, there were biscuits, egg and sausage. Hotel staff was helpful.

    5
    « Revisit Pigeon Forge »

    We wanted to see Christmas lights and hit the outlet malls so booked into this hotel. Room was great just a little outdated but beds were very comfortable. Location good for attractions just have to understand where to do turnarounds due to traffic We were in the indoor pool area and a bit noisy until 10 so not really an issue but if early to bed types best not to be in that part Breakfast was very good selection

    3
    « Weekend visit to see lights and Christmas shows »

    Rooms could use updating and we chose room with access to indoor pool which was closed for painting when we visited. Part of the reason we paid extra for room with pool access. You would think they would let you know

    4
    « Perfect Location,Great Stay »

    This hotel is directly across the street from the Dixie Stampede, and 10 seconds from the road taking you to Dollywood. If you come in from the Great Smoky Mountain National Park/Gatlinburg, and have no desire to drive the whole length of Pigeon Forge to see how many stores and eateries there are, this is perfect for you. The decor is a bit dated, but the beds were a perfect sleep for both of us. Neither of us woke in the night due to bed discomfort! Breakfast, expecting a basic continental, was very good. Hot scrambled eggs, sausage patties, fluffy biscuits and a pepper gravy. Peaches were the fruit available, or the typical red delicious apple. There was yogurt and make your own pancakes. One "bad" thing, the hairdryer didn't work. Oh well, I survived. Also, bring your own body lotion, none in the room.

    4
    « Fantasy of lights parade »

    We stayed at Pigeon Forge because we could not get a place at Gatlinburg to see the parade. We are happy we did. The place was clean and comfortable. The service is good. They have complementary breakfast and family atmosphere. Very good and reasonably priced. Well located near the National Park. Would come back and recommend.

    3
    « ok, nothing spectacular »

    This is an older property, motor in hotel, you have to walk outside to use indoor pool and to breakfast area. Parking is tight when at capacity. They have issues with moisture and condensation therefore leaving a musty smell in room and some mold issues around window, door and backs of curtains. Rooms are clean aside from that. We had room 308, about 8 down from the roadside and it was noisey from street noise, would hate to imagine in busy summermonths. Beds are Very Firm, leaving us with backaches...breakfast is nothing fancy, toast, waffles, eggs, sausage and gravy, cinnamon buns, cereal (hot and cold) yogurt is hit or miss, water downed oj, breakfast room is small and easily crowded. Indoor pool area, lacks towels, and they over use chlorine (I developed a head to toe itchy rash from it) we have stayed in worse and much better, I guess you get what you pay for. It was ok for a few days but I wouldn't have an extended stay here.

    3
    « NEEDS REPAIR »

    Stayed five nights, Got room with fireplace ONLY TO FIND IT A FAKE and IF used while Wife used curling iron it kicked breaker and had to call maintenance to reset who told my wife not to use curling iron. Front door stuck making it hard to open.Pool area roof leaking from rain.

  • 2
    « Best Western Toni Inn, Pigeon Forge TN »

    Upon entering hotel on first day we had dirty linen in our bathroom. I reported to front desk and was told head house keeper would follow, we never heard anything. The vending area was across parking lot. Pillows were 1/2 size of a normal pillow. However, linen on bed did appear clean. The low ceiling in the bathroom appears to add to a condensation problem while/after taking a shower. The toilet paper was wet just from the condensation. The run off onto the floor has stained black around the tub area. It may be clean, but could not tell for certain. We were very disappointed.

    3
    « An alright experience »

    The hotel itself was fine. The main problem I had was the breaker kept flipping off when I tried to dry my hair and it took a while to get it fixed. The other problem I had was that the beds were very hard. I actually woke up with back and neck pain the next morning at around seven because I could not stand to be in bed any longer. The pool was nice and I liked how it was heated, as well as the temperature of the hot tub. The staff were nice and friendly at check in and check out. I would like them to get less scratchy sheets and comforters. It wasn't pleasant to sleep, which is the primary purpose of a hotel room to begin with.

    5
    « Good visit »

    Enjoyed our 2 night stay a few days before Thanksgiving. Good options at breakfast, but seating was limited during peak time in the mornings. The hotel is not located at a traffic lot, but not that hard to get in and out. The price value was great. We came back to our room around noon the first day and it had already been cleaned and that was great not to wait all day for housekeeping to complete their duties.

    5
    « Perfect location and service »

    This is the 2nd time we have stayed at this hotel, it is perfect for our purpose, great location, great view, well maintained, comfortable beds and a great price...service is great and the grounds are well maintained, breakfast was well served and plenty of choices, the food was hot.....only issue was the slow internet service...I used my phone as a hotspot to speed it up.

    5
    « Renovated and Clean »

    The room was impeccable, and we are picky. Check in and out was quick and the staff was friendly. This is an older hotel that has been renovated. The pool area seemed inviting for those interested. The breakfast was very good for a hotel breakfast.

    5
    « Great First Stay »

    Have seen this motel many times never stayed. Decided to try and was very pleasantly surprised. Clean room and was big enough for all of us to move around freely. Breakfast was good and actually better than some higher rated place we have stayed. Location was central to most everything in Pigeon Forge and we will definitely stay her again and recommend it to others. The only complaint we had was the wifi was spotty and we could not log on, but that was no problem.

    5
    « Excellent Stay »

    I have stayed at this Best Western every time I have visited Pigeon Forge and will continue to use them and come back. The people are friendly and caring and the rooms have always been very nice and clean.

    4
    « Christmas at Dollywood »

    Good breakfast! If you go to pool take a towel with you because more than likely there won't be any there. Parking close to your room is limited but there usually is room somewhere. Not much sitting room at breakfast. Most of the housekeeping is good, a few need coaching.

    5
    « Awesome hotel! »

    Best Western Toni Inn is an awesome hotel at an awesome price. The employees at the front desk were very sweet! When we arrived in our room it was clean, did not smell, and was updated. The room has been updated all the way to the sink area. The toilet and shower are in a separate room and they were not updated, however it was clean and well taken care of. We had plenty of towels and the beds were clean when we folded down the sheets. I would recommend this hotel to anyone!

    5
    « Pigeon Forge »

    Good hotel, comfortable bed & pillows, had all the amenities you want for an overnight stay and at a good location and excellent price. There is plenty of attractions, Dollywood nearby, and plenty of restaurants at this end of the strand.

  • 4
    « Good Best Western »

    Had a good recent stay at the Best Western. I have visited better properties in the chain but this was not bad. Got a decent rate although they were booked solid at the property being the end of the peak season. Breakfast was good, but very sparsely refilled on many items considering again people that take more than their fair share of items. Bed was comfortable and I love the ramp that goes up to the third floor so you don't have to climb the stairs. The 2 pluses were the hot tub with the indoor pool and the fireplace that was in my room as well. I would stay here again. The staff was also very friendly and being a rewards member allowed me a late check out.

    4
    « Me and my Wife love the Toni inn »

    The Staff is friendly and the facilities are clean. the breakfast is awesome, but beware of the old people. They wake up early and conjugate in the lobby during breakfast and take up all the seating. They talk about the Lord, what silly things young people do and compare health problems with each other. Which means you can't get a seat, but the Breakfast choices are great and you can load up the plates and take it to your room which is nice.

    4
    « Nice motel in Pigeon Forge »

    This is a nice property overall - especially for the rate and location! The indoor and outdoor pools are clean and attractive. The motel has outdoor hall rooms but is quiet at night and safe. Great place for kids too. The rooms are fine. They are very very clean. They are needing some newer updates but being this is a privately owned property, they are not bad. Breakfast also nice.

    4
    « mountain trip »

    room service and food were very good. Had bad neighbor though. called front desk and security was there very quick to try solve the problem. we have stayed here before and had an excellent experience so we came back for a long weekend.

    5
    « Always Good »

    The Toni Inn is an excellent stay for families. Rooms are very accommodating and hotel has a friendly and courteous staff. It is always clean and organized . The rate is very good as well for what you get.

    5
    « Great place to stay »

    We have stayed at the Toni Inn many times and it is always a pleasant stay. This time we brought our Grandson and stayed in a room right off the indoor pool. He loved it. It was like staying at a resort. The room was clean and comfortable. The pool area was well maintained. I would highly recommend. The cost was average for a nice place. Great location right opposite from the Dixie Stampede and a trolley stop was right in front of the hotel. Also easy access to restaurants.

    4
    « Toni inn »

    we have made many trips to Pigeon forge area, this is the first time here. Room was clean and updated. beds were good, not great. Breakfast was average. the stay was a very good price thru Best Western web site, which is one of the reasons we stayed. good location.

    3
    « You Get What You Pay For... »

    Stayed here for 6 nights with 2 children, Had lumpy pillows and no blankets in the room, had to ask reception who gave us 1 pillow and 2 blankets and told this was all they had! Toilet flush handle broke rendering toilet unusable for hours, reported at night, message not relayed to morning staff. Limited power points compared to other hotels we have stayed in and in awkward positions, to use means giving up a light in the room. Breakfast was the average fare, waffles, cereal, eggs etc.. Small breakfast area, especially when they have coaches staying at the same time. But for the price you pay and the location - with all the above being said I guess it is value for money, however, there are so many new hotels around advertising even cheaper prices, I would recommend doing your homework and check out the competition before booking this hotel.

    4
    « The Smokies »

    We have been staying at this motel, once or twice a year, for at least the last 10 years. We love the location and, of course, the value. The staff is very pleasant. If anything comes up, it's handled in a profession and courteous manner. That's why we continue to come back every year.

    5
    « Great Stay »

    I really like staying at the Toni and have stayed there several times. They have a pretty good breakfast spread with eggs, sausage, biscuits, gravy, peaches, cereal, waffles, and pastries. I also really love their indoor pool area. It's mostly naturally lit (not highly fluorescent) and is really relaxing. There are several indoor plants in the pool area which makes it feel even more relaxing, and the area gets decorated for Christmas (although it's not decorated yet). Our room was clean, and our beds were comfortable. We had a great time. It's in a great location--in Pigeon Forge but near Gatlinburg. It's also near a lot of restaurants and not too far from The Island.

  • 4
    « Great hotel for the area. »

    I think the overall price and location make the Toni Best Western a great option for any visitor of the area. The breakfast is good and the hotel is clean and well maintained. I felt the staff was accommodating and the location to shopping and eateries was a plus. I recommend this hotel to any traveler.

    2
    « Filthy »

    This hotel used to be very nice. We had stayed here many times before. Now it is a filthy dump. We had to change rooms three times because the tub was too dirty to even take a shower in. The furnishings were outdated and broken. The towels were dingy and brown. We downgraded our room when we switched because of two filthy tubs and the Management was rude and didn't want to refund the overcharge. Breakfast was a joke. People we didn't know knocked on our door all night and screams were heard in the halls all night.

    2
    « 10-30 to 11-3 2015 »

    This was our first visit to the Toni Best Western... and our last! We were in rooms 214 and 215. The rooms were fair, but not great. Some cosmetic repairs were needed such as the ceiling was peeling in places. The fridge froze our drinks, exploded a canned drink and no adjustment knob was present until staff had to clean the fridge out, then maint. came in to fix it by ordering a knob. The toilet overflowed once. The beds were VERY firm. We would not let our children shower (they took baths only) due to the inability to maintain a safe water temp. The knobs were very difficult to adjust to say the least and each time a neighbor started a shower while I or my wife was showering, the water got unbearably hot! But the real reason we won't stay...if the aforementioned wasn't enough, is the attitude of staff... both Corporate or franchisee on site! With 3 small children in our family of 8 on vacation, we were promised adjoining rooms. This may not seem very important, but the smallest ones like to go from our room to the grandparents room several times. When you are promised, in writing, adjoining rooms when making reservations, it is expected upon arrival. When we arrived in our rooms, they weren't. Prior to unpacking, hoping to change rooms, we made staff aware and the staff on site stated there was nothing they could do and they were booked for the night. They stated they would check back with us later to see if arrangements could be made but never did. We asked the next morning, and they stated there were still no available adjoining rooms, and would let us know if it changed. They never did let us know either way. We had reserved 3 rooms orginally and had to cancel one a month prior. Making sure to keep the adjoining rooms, we made it abundantly clear we needed to maintain the adjoining rooms and even received written confirmation with our noted requests via email. Obviously this didn't occur. Each time we asked the front desk staff why the issue occured, they blamed corporate Best Western and stated, apathetically, that they don't know why corporate keeps making this mistake and they have no knowledge of the customer's request made through corporate until actual check-in. They stated they never see the confirmation we receive from corporate. No apologies were ever made or consessions offered from front desk staff. They said since we made our reservation through corporate, we should call them. When corporate was called, they offered nothing either. Not even an apology. They said to take it up with the location staff. Front desk staff also noted we should make reservations with the site from now on and not through corporate to guarantee requests, yet when doing so, the rate is significantly more and staff won't honor corporate posted rates, which is why we booked through the Best Western 800 number. The rate per room averaged $60/night (a few dollars under local average) as this is considered off season. The indoor pool is nice, although dated, the cleaning and maintenance staff was really nice and the location is great. That's about it for the positive.

    1
    « Love this place!! »

    This hotel is very clean... Love the pool and hot tub! Awesome breakfast! Nancy was great... Very friendly and helpful!! Very close to everything! Tanger oOutlet is just down the street... And Island at Pigeon Forge is only a few minutes away!! Will be back soon!!

    3
    « Oct. vacation »

    This is the second time my mom & I have stayed at the Toni Inn. Several years ago we stayed for 3 nights. This year we only had time for one night & it was short & sweet. We arrived early and our room was ready for us - comfortable, clean, & just perfect for 2 people. In the morning we had a good hot breakfast and we were on our way.

    4
    « fun time »

    The staff were very helpful even filled my wife's thermos with coffee for the ride home. Breakfast was great and the room was as it was described over looking the indoor pool it was such a relaxing time.

    5
    « another great stay »

    We stayed here twice in the last month and its been a pleasure both visits. Staff is great, breakfast is great (love the bear shaped waffles!), rooms are very comfortable. Great location right off the parkway.

    5
    « Tennessee Visit »

    We have stayed at the Toni Inn for Years when we visit Piegon Forge. We have always had clean rooms and the staff has always been great. The Breakfast is good but sometimes the room is crowded. The kids have always enjoyed the indoor pool.

    5
    « Toni Inn »

    Property was clean and well maintained. Staff was pleasant and helpful. You don't have to worry about breakfast. It's included I your stay. A lot of items to chose from for breakfast. Indoor pool area was clean and well maintained and landscaped.

    4
    « October getaway »

    Always a clean, reliable stay. We have always had a great experience here. It's right on the parkway next to Texas Roadhouse and right across the street from the Dixie Stampede. It also has an indoor pool for swimming in cooler weather.

  • 5
    « REVIEW OF STAY »

    Great job Robert n your staff. the service and breakfast was great.We have been staying at this motel for 40 yrs,. ,and we will continue to stay here when we come to visit the mountains.the stay was great as usual. you and your staff should be commended for a great job.

    5
    « Tennessee Trip »

    The stay at this hotel was very pleasant! It was easy to find and had good parking and walking access to several things around it. It was very clean and the staff was very helpful and very nice. I would gladly stay here again if in this area.

    5
    « Nice »

    The people at the front desk were friendly and helpful. The room was clean and quiet. The bed was very comfortable. Breakfast was above average for hotel breakfast. Location is good for easy access to local attractions and is just past road that goes to DollyWood. Several restaurants within walking distance. Has outdoor pool and indoor pool. The indoor pool is nice and the water was a comfortable temperature and the hot tub was very nice. The Dixie Stampede Dinner Show is directly across the street.

    5
    « Family & fellowship »

    Wonderful stay . Staff were very helpful. Pool was very clean and there was no one drinking alcohol in the area, which made it very family oriented. My family comes once or twice a year and we have made this our location of choice. Great stay.

    4
    « Clean and convenient location »

    This was a nice and clean hotel that provided free wi -fi and breakfast in the morning (bagels, juice etc). There is an indoor pool and hot tub but there was A LOT of kids in it so it was incredibly loud. Our room was steps to the indoor pool so we heard all the yelling (kids) in the pool. It's a great location and there's a trolley stop right outside. I wish there was camera's in the parking lot though because our rental vehicle was hit overnight and no note was left (back bumper ripped off). There is a sign that the indoor pool closes at 10 but there was plenty of kids still in after 10:30 at night. The room had a funny smell to it (air freshner). We had 2 queen beds and the 1 bed was comfortable where the other you could feel all of the springs in the mattress. Next time we come for a vacation this will be on the list to stay again.

    5
    « Our 2nd stay at this hotel, very clean and convenient »

    Very super clean and convenient to everything in Pigeon Forge. This is our families 2nd visit to this hotel in the past 2 years and will return again. They have a great complementary breakfast as well. Very friendly staff. I have nothing bad to say about the hotel except our last room was in the indoor pool area and the pool was suppose to close at 10 pm but a lot of people were hanging out in there at the tables until after midnight and being super loud and we could not sleep. If the pool closes at 10 then nobody should be allowed to hang out in that area past 10 pm out of respect for the other guest.

    5
    « Great Place to stay »

    Best Western has been one of the hotel brands we have enjoyed staying at the last several years. This hotel is in the middle of the area we wanted to be in and convenient to good places to eat. the hotel facilities are very nice, including the heated pool and hot tub area. Personnel were very friendly and helpful. Would like to stay there again.

    4
    « Nice Hotel - Convenient Location »

    My husband and I stayed at the Best Western Toni Inn in Pigeon Forge, TN, over Labor Day weekend. We were pleasantly surprised with our room. It was very clean and a very good size so we were not tripping over each other. The shower and toilet were separate from the sink area and that room was a little small but still very clean so really no issues with that at all. The bed was a little uncomfortable to me but my husband thought it was very comfortable, but he likes a harder mattress than I do. Check in and check out was quick and easy; everyone was friendly. Wi-Fi worked great and we had a good signal. There is an outdoor and indoor pool at this hotel that we did not use but many other people were using and seemed to be enjoying. It is in a really convenient area of Pigeon Forge, right across from the Dixie Stampede so we could get to Gatlinburg and the Park very quickly. We could also walk right next door to Texas Roadhouse or walk down the street to other restaurants so we didn't have to drive everywhere. We did not eat the continental breakfast as there are too many great pancake houses around the area to sample. Overall, I would definitely recommend this hotel.

    5
    « Great hotel- very clean rooms »

    I have stayed in many many hotels in my 30+ years of travel- yes that makes me an expert and I would highly recommend this hotel for anyone staying in this area. The room was clean and laid out well. They had ramps instead of stairs -- loved those! Very friendly staff that one could tell that they care.

    2
    « Didn't get what I paid for... »

    Bring your measuring tapes people because queen size beds are now the size of a full - at least at this Best Western. Even after I verified 2x that I wanted 2 queens they placed me in a room with 2 full size beds. Color me stupid!

  • 4
    « Great Accomodations »

    This is a great place right across from Dixie Stampede. Very friendly and helpful staff. Good hot breakfast. Scrambled eggs, sausage, biscuits and gravy plus waffles and other things. It has both an outdoor pool and an indoor heated pool and jacuzi. I highly recommend it.

    3
    « Just OK »

    Stayed here for three nights in August 2015. The breakfast was good, and fortunately this is located across the street from Dixie Stampede, beside Texas Road House, a just a short walk to Krispy Kreme Donuts. Hotel rooms are old but clean. Our air conditioning went out and they had a new unit put in within 45 mins. The indoor and outdoor pools were really nice, and enjoyed the hot tub as well.

    5
    « Smoky Mtn. Trip »

    My husband, me and our son and his family needed a place to stay on Wed. night before we checked into our cabin on Thurs. This was an excellent choice!! The beds were the most comfortable we have slept in. The service was excellent. We would definitely stay here again and again.

    1
    « Not Worth the Price »

    I can only think of 2 good things about the room, it was spacious and the bed was comfortable. There was mold on the bathroom ceiling, the lighting in the toilet/bathtub area was way too dim, and the light bulb above the tub area was flickering. The toilet moved when you sat down on it, there was a hole in the bedskirt, and the security lock on the door didn't work. I also did not enjoy walking by employees sitting on the steps smoking. I still can't believe that I paid $224 for two nights! This was totally not what I expected for that price! We stay at Best Westerns a lot, this is the worst room we've ever had.

    5
    « Pleased with my stay »

    I was well pleased with me stay at Best western Toni and would recommend it to a friend. The room was nice and clean. The staff was nice and helpful. The breakfast was nice with a good selection. I at their breakfast all mornings. The coffee was convenient and I used the service often.

    5
    « Good Find in Pigeon Forge »

    this was my second visit in two years for my wife and myself and two friends we stayed 5 days the motel / inn the rooms are clean spacious and with comfy beds they offer a very nice breakfast there is a good pool and excellent parking good position to catch a bus to explore pigeon forge well worth a stay there is a lift and a slope to all floors also stairs plus laundry room

    2
    « Noisy very noisy in the pool area outside our room till 12PM »

    Check in was good and we left a day early....my experience was we were very tired and went to bed at 10:PM... Then we heard children playing and hollering and screaming keeping us awake till around twelve '. I feel I could have gotten same amount of rest in a Rest Area along side interstate. Vern disappointed

 

raggiungere l'hotel ...

tutte le direzioni

·Da: tutte le direzioni. Il Best Western Toni Inn si trova sull'autostrada 441, vicino all'ottavo semaforo, all'estremità sud del viale, a Pigeon Forge.