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Codes Avantages

Best Western Plus Hotel Springfield Airport Inn, Springfield

4.5/5  - basé sur 985 notations.
4445 W Chestnut Expressway, 65802-5824, Springfield, United States - Voir l'itinéraire

Bienvenue dans la « Reine des villes des Ozarks » ! Vous y trouverez des chambres propres et modernes dotées de nombreux équipements. Notre hôtel de Springfield offre télévision câblée, four à micro-ondes, réfrigérateur, fer et planche à repasser, sèche-cheveux, Internet sans fil et câblé gratuit, blanchisserie réservée aux clients de l'hôtel et centre d'affaires ouverts 24 heures sur 24. Chargeur de voiture électrique universel, gratuit pour les clients. Navette gratuite desservant l'aéroport en taxi, 24 heures sur 24. Si vous avez un vol à prendre et que vous avez besoin de laisser votre véhicule ici, nous offrons un service Hébergement et vol pour 6 USD par jour après le départ. Détendez-vous avec votre famille ou en solo dans notre piscine intérieure chauffée. Nos amis à quatre pattes sont les bienvenus pour des frais nominaux. Le matin, pour bien commencer la journée, dégustez notre petit déjeuner chaud gratuit composé de petits gâteaux accompagnés de sauce, de saucisse, d'œufs et de dix autres articles au choix. Après avoir fait le plein d'énergie, vous serez prêt à explorer la région. Tout au long de la saison de base-ball nous accueillons les Springfield Cardinals, équipe de la grande ligue AA des St Louis® Cardinals. Hammons Field est à seulement 8 kilomètres de notre hôtel. Partez aussi à la découverte des Fantastic Caverns : c'est la seule grotte ouverte toute l'année aux visites dans laquelle règne une température de 15 °C. Pour les passionnés de chasse et pêche, une boutique Bass Pro Shop® est ouverte toute l'année à 19 minutes de l'hôtel. Pour vos divertissements, la ville de Branson, dans le Missouri, est à environ une heure de voiture et offre des spectacles originaux et des boutiques. Pour couronner la soirée, le centre-ville de Springfield vous attend, avec ses restaurants originaux et ses cinémas, à seulement six kilomètres de l'hôtel. Nous vous remercions d'avoir choisi notre établissement et vous attendons à Springfield, dans le Missouri !L'hôtel n'accepte pas le paiement en espèces. Nous acceptons les cartes de crédit, les cartes bleues et les cartes Best Western Travel.

Best Western Plus

Hotel Springfield Airport Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basé sur l'avis de 972 voyageurs
Note attribuée
Excellent
668
Très bon
220
Moyen
50
Médiocre
19
Horrible
15
CONSULTEZ LES AVIS POUR
En couple En couple
232
En famille En famille
401
Escapade entre amis Escapade entre amis
52
Professionnel Professionnel
170
Voyage solo Voyage solo
94
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"A good nights sleep"

4
19/09/2018

The location was good. The property was well maintained and clean. The room was on the small side but clean and comfortable. The staff were friendly and helpful. Gave us a great recommendation for dinner. All made for a good nights sleep.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"West of Springfield, MO"

5
17/09/2018

Nicely presented property and accomondation. Breakfast looked good although did not use. Well worth the good ratings this hotel has for airport or visits to the northern part of the city. Would stay there again if the opportunity ariises.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Rt 66 Stay"

4
15/09/2018

I would have rated this property excellent if I had not had my front license plate bracket stolen along with my front plate. We are traveling the Historic Route 66 as part of our bucket list things to do. The facility is an excellent place to stay and the staff are very friendly and accommodating.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Also I have reviewed the tapes and upon entering the hotel on 9/3/18 around 6 pm that night your license plate was not on your vehicle, hopefully this helps as to wear it could of been taken or lost.

"Nice Stay"

5
15/09/2018

The staff was very helpful. The room was nice and clean and the bed was comfortable. I checked in late and had an early departure and was able to sleep well. I appreciate the wake up call, breakfast in a bag, and the ride to the airport. I would stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Flying home"

5
09/09/2018

Convenient to airport was the main reason we chose this hotel. Clean room, comfortable room. Price was right for what we got. Had everything we needed for our stay. We had an early flight so we didnt participate in the breakfast.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice stop for the money."

4
08/09/2018

This is our second stay at this Best Western Plus. Our first stay was better, but this stay wasn't bad. We found the staff to be excellent and carting. Our room (220) to be lacking in ombiance. The walls were basically bare and the chair shoved against the wall causing the lamp behind it to somewhat toppled over. We had to step onto the chair to get to the lamp's switch. The bed pillows need to be cleaned badly. I laid on my back to keep from smelling the last visitors. Like I said, nothing really big to complain about and the price of our room was good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Awesome Staff and Breakfast"

5
06/09/2018

Everything was perfect! Staff went above and beyond! Breakfast was delicious! Check in and out were easy and quick. Room was clean. Amenities were everything that was described. Close to restaurants and shopping!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent service/stay"

5
04/09/2018

We enjoyed our visit, not too much to say because it was only one overnight & we left early to catch an early flight out. The room was pet friendly which we appreciated and was quite which was quiet considering the closeness of the airport.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"overnite stay for early morning flight"

4
04/09/2018

Check in was fast, as was the check out the next morning, They had a driver for us at 5:30 AM to get us to the airport. Night clerk had good info on getting delivery from near by restaurant, and they had a snack bag ready in the early morning since we left before the restaurant was open. Softest bed I have ever slept in.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent breakfast staff"

5
02/09/2018

I was really impressed with the breakfast selection, attention to detail and cleanliness of the breakfast room. The breakfast staff does a great job and I really appreciated their hard work! This hotel is a good choice.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent Room"

5
31/08/2018

Clean nice room. Highly recommend not to far from the air port. The room was 2 bed. There was a pool and exercise room we didn't use them, there was also a large variety for breakfast but my flight left before breakfast started, so I'm unable to rate breakfast either.The room was perfect, microwave, mini fridge, Wi-Fi coffee pot & coffee in room.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"BWSA"

5
30/08/2018

Easy access to interstate, clean room, friendly staff and good breakfast selection. Check in staff was very helpful. Internet is slow and difficult to log onto, but overall a good place to stay, parking area is well lighted.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Quick Night Stay for Very Early Flight"

5
28/08/2018

I only slept there one night, but I couldn't have asked for more. The best part was that my airport shuttle was awaiting my arrival at the front door at 4:30A.M. as requested. Very clean and great service.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"frustrating"

3
28/08/2018

I booked my room about a week in advance as it was an unexpected trip due to a family emergency. I had a detailed conversation on the date with the on site staff, when I arrived I was told my reservation wasn't until 2 days later, so at 5 pm on a Friday night I was tasked with finding another room elsewhere. They did have a cancellation, so eventually I ended up back at this location. So frustrating. Room was clean, breakfast didn't start until after I left for the airport.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am very sorry for this frustration you encountered when staying with us. I have no excuses as to why this happened. I am happy Angie did find you a room to stay with us and I will speak directly to the agent that made your reservation to make sure this does not happen to our future guests. Thank you for informing me and would love for you to come back and stay with us again, so we can show you the type of recognition you deserve.

"Visiting Family"

3
25/08/2018

Was visiting family. Carpet in room left my feet black after shower. Spoke to Manager KR next morning. I asked to be moved to a cleaner room. She said No I would only complain about the next room, but they would shampoo carpet. They did clean carpet, room smelled better. Didn't appreciate her response. Won't stay again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am sorry that you got this out of our conversation that I was unwilling to move you, I 100% would of and thought by cleaning the carpets in the room while you were out would make it easier on you not having to move your belongings to a upstairs floor, because that was all we had available. I asked you and the other lady with you in the room I would do whatever you prefer and I thought you guys did not want to move. Again I apologize and if you could call me directly at the hotel I would love to speak with you further. I would hate for you to think that I would not accommodate your wishes!

"2 night stay"

5
21/08/2018

I have found this to be a great place run by great people. We've stayed at this location several times and their staff member Katy along with others have always been very helpful with any of our needs . Also a very clean well kept hotel !

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Arkansas Traveler"

5
21/08/2018

I received great service and I would definitely recommend this motel to anyone especially if you are flying out of the Springfield Branson Airport. It took me less than 10 minutes to get to the airport. The Lady at the desk was very nice and helpful and when I checked out the next morning I was treated to a small snack since I left so early

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Our Stay"

3
21/08/2018

There were only two problems we had with our room. #1 - The air conditioner wasn't working properly. (It was late during the night so we didn't attempt to contact the desk about this. My husband got up several times during the night to try to keep it cooling. #2 - Our room was located right next to the Fitness Room. (Not advisable if you want to sleep in the next morning. We had weights pounding at 6:30 am.)

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am so sorry that the air conditioner was not working for you, I have had maintenance fix the issue immediately after reading your review and we hope this doesn't deter you from giving us another shot. We appreciate the feedback and wish we would of known so we could of fixed this immediately and got you to another room. Thank you for staying with us and if I can help you in the future please feel free to call me directly.

"If you smoke, DO NOT stay here! Nothing worse than being accused of doing drugs when you've NEVER done them!"

1
21/08/2018

I stayed at the Best Western Plus Springfield Airport Inn on July 28th. It is a NO SMOKING facility, I agreed to the rules at sign in. I smoke outside when I am at home so I do not have an issue going outside to smoke.  I even asked the lady at check-in what the smoking policy for the hotel was and she advised me I had to smoke outside which I was more than happy to do.  I complied with the hotels policy for my entire stay as I'm sure is seen on your surveillance cameras.  On the morning of July 29th I checked out and began my journey home.  I had stopped in Baxter Springs to use the restroom when I noticed a charge on my credit card from Best Western Plus Springfield Airport Inn in the amount of $170.64.  I called the hotel when I discovered the fine, the front desk attendant Katie said I'd been smoking cigarettes and marijuana in the room. I explained to her that I do not use illegal drugs due to being a Certiefied 911 Dispatcher and Sheriff's Deputy in the State of Kansas, I also advised her I presently work at a Best Western so why would I risk my job to smoke anything in their room. I advised her to check the security cameras and she'd see that I went outside multiple times to smoke throughout my stay.  I also informed her that I had attended a concert at The Complex Music Venue in Springfield on the evening of July 28th and had been surrounded by people smoking cigarettes and marijuana so the odor was on my clothes but at no time did I smoke anything in the room especially marijuana. She insisted I had and in turn called me a liar. She accused me of smoking marijuana in the room multiple times as well as cigarettes. I've NEVER smoked marijuana in my 40 years of existence and do not smoke cigarettes. I DO smoke Cherry flavored cigars but at no time did I smoke in the room, I ALWAYS went outside as the security cameras surely saw. I did not appreciate how rude Katie was nor did I appreciate her multiple allegations of smoking marijuana in the room. The ENTIRE conversation was recorded on my phone and I have the recording if you'd like a copy of it!

"Overall good stay"

4
20/08/2018

Shirley the breakfast attendant was awesome! The room was musty smelling though. Since the humidity in the area was way up we didn't complain. But a dehumidifier to run during the day would have helped.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great place"

5
15/08/2018

Wonderful property with attentive and professional staff.The free Breakfast was fresh and plentiful. Great deals on tickets were available in the lobby. We would recommend this hotel to anyone. Loved it

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A Plus"

4
14/08/2018

Nice hotel inside and out. The rooms were clean. The staff were excellent, especially the breakfast host. The breakfast was the typical "free" breakfast, scrambled eggs, sausage patties, biscuits and gravy (which was a little thin) and excellent fresh fruit.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Springfield Business Trip"

4
10/08/2018

My experience at your property was very good, Breakfast needs a lot of work. Need to include orange juice. Eggs were terrible. Staff was great and very friendly. Room was clean and comfortable. Will stay there again.

"Short stay - Long on service"

5
06/08/2018

The hotel was convenience to the airport. Provided a taxi service to/from the airport. The rooms were comfy and clean. Tho, I left early in the morning (before the normal breakfast) the front desk had coffee and a grab-n-go breakfast ready (muffin and banana). That was much appreciated.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Our group stay at Best Western"

5
05/08/2018

The Best Western is very clean and has an outstanding staff. All were very helpful and friendly. We appreciated the nice guest laundry and also enjoyed the pool. Breakfast was excellent - a nice variety and well presented.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Definitely recommend to stay here!!"

5
05/08/2018

This hotel was great, staff was very helpful in recommending places to eat in the area, even have printed out places that deliver and what times , breakfast was great. Clean room, u can tell people that work there actually like working there

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Enjoyed our visit"

4
05/08/2018

Great hotel, not to far from Branson. Great breakfast, Shirley and the other gentleman don't know his name are hard workers, keeping food full. Lots of choices for breakfast. Eggs, sausage, oatmeal, waffles, fruit, cereal, yogurt, cinnamon rolls, and bagels.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Good Place to get ROBBED!"

1
03/08/2018

We parked in the closest slot to the front door, directly in line and about 100 feet from a security camera. When we got up the next morning our vehicle had been broken into and vandalized. When we checked with the desk,

"Quiet stay"

5
30/07/2018

This hotel is quiet, but a short drive from many cool places. The staff was friendly and breakfast was good. The rooms were clean and beds were fairly comfy. My only complaint about the room was the bathroom was so small the door hit the toilet when opening and closing it.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Springfield MO Stay!"

5
29/07/2018

This was a fantastic place to stop for the night. It was very clean, safe, and the staff was helpful. I would stay here again for sure. I really liked the breakfast too. The price was very reasonable. It was in a nice part of town. And if you need the airport, it's close by. It was very easy to find, as well. We were very satisfied!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Highly Recommend!!"

5
29/07/2018

Excellent place to stay! This hotel is located on a main road about 1 mile from the freeway and 1 mile from restaurants and shopping. It is a few miles from the airport and close to a railroad. However, the location was actually very quiet, especially inside the hotel. Rooms are very quiet as well. Also, very clean, comfortable, and relaxing. Larger bathroom and nice showerhead. Room had 42" Tv, coffee pot, microwave, and mini fridge. Very roomy for 3 people, and had 2 chairs and table with 2 queen beds. Beds were very comfortable, with plenty of pillows, including neck pillows. Hotel seemed to be very up to date. Lobby is comfortable with coffee and iced lemon water for guests. Designated smoking areas with benches outside. Pretty plant garden on property. Breakfast was very good. There is a nice indoor pool and excercise room. Vending and ice machiness are plenty. Staff very friendly and courteous. We definitely recommend this hotel, and we will stay here again in the future!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"vacation"

4
26/07/2018

Very nice motel. It was clean, quit, and staff was very helpful. Not much around it to do. There is a little store across the street and that is about it. For what we needed, it was just right. We would stay there again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Best Western Airport Springfield, Mo."

5
26/07/2018

Great place to stay. Katy was very kind and helpful. Bed was comfortable and room was clean. I would stay here again. Good proximity to where I was doing business. Breakfast was acceptable and got the job done.

"Stay here, you'll like it"

5
25/07/2018

This is the second time I have stayed here and will stay again if I need a motel in Springfield. Room, breakfast, everything was very good. Breakfast had the usual cereal, milk, coffee plus a waffle machine, scrambled eggs, sausage and biscuits. Both mornings someone was taking care of the breakfast making sure there was plenty of everything and food was hot.

"Park & Fly"

5
24/07/2018

Highly recommend this hotel! Stayed the evening prior to flying out of Springfield-Branson Airport and took advantage of parking my vehicle at hotel while away. Very clean facility and courteous staff, prompt shuttle (taxi) service to Airport, good breakfast and vending machine prices were not overpriced.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Happy Stay"

4
24/07/2018

Clean room, friendly staff, nice location, price is also very economical. I see BestWestern chain of Hotels are getting much better and have a good value for the money compared to other name brands like Holiday Inn or Marriott

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"quick night sleep on back on the road again"

4
19/07/2018

We had a cancelled flight, got to this hotel at 1am, girl was real nice and quick checking us in. Next morning had breakfast, nice selection, and then she called and paid for a cab back to the airport.

"Donna A"

5
18/07/2018

This motel was so wonderful. [email protected] front desk was so courteous and helpful. Great customer relations!!!! Mariza did a great job on cleaning the room. Shirley supplied a great breakfast!!! I will be back !!!!!!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Motel"

5
17/07/2018

Very clean, comfortable and nice helpful staff. Would choose this motel again. Location is very convenient. We had even checked out and had to go back to have something faxed for our business and the staff was very very helpful.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very pleased!"

5
16/07/2018

We went to Springfield for the weekend for our friends wedding. When we got there, they upgraded us to a suite, no charge! Breakfast was great and room was clean. Staff was very nice. Definitely recommend staying here.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Springfield trip"

5
16/07/2018

Helpful friendly staff. First time in a while I was recognized as a Diamond Select. Housekeeping kept up on the room and remembered to leave coffee. I usually have problem with all hotel chains with this and end up going to the front desk but this place kept up with it. There is also a small public park about 1/4 mile away with a 1/2 mile running/walking trail. Beats the treadmill.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Pleasant stay"

5
13/07/2018

The hotel is very nice and beds extremely comfortable. The rooms are clean and well kept. The star employee award goes to Tonya the night auditor. She went out of her way to accommodate us while staying for the short time we did. Great job Tonya on your 5 star world service hospitality!

"Saved from the airport"

5
13/07/2018

After a long delay at the airport and then a final cancellation of our flight at 1:00 AM we googled hotels and found the Best Western. We called and I believe Tanya answered and she was so nice, she sent a taxi to the airport to pick us up and provided us a haven to have a restful night of sleep for a very reasonable price. Our breakfast in the morning was wonderful with Sheryl overseeing the buffet breakfast with her cheerful attitude and her wonderful spirit. Kudos to the staff!!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very nice hotel"

5
11/07/2018

Immaculate and large room. Excellent hot breakfast - eggs, soft biscuits, actually yummy gravy, sausage, plus make your own waffles in addition to the continental fare. Shirley took great care of us! Good hotel for dogs - shady and spacious morning potty space. No silly dog rules to sign, and the fee is low. There's no good place for a long walk though. The hotel itself warrants five star review... the location, not so much. It's situated between a rather dubious, run down neighborhood and some old and or shut down businesses. Not a great part of town. The airport is very close, which doesn't bother us, but if you're sensitive to noise it's something to think about. If you are in a long rig like we were, pulling an rv, parking could be tough, but the staff was very accommodating and allowed us to park in the driveway. Parking is well lit and feels safe even given the area. Overall an excellent place but some things to consider. We would stay again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay"

4
09/07/2018

Our stay was great! The beds were comfortable and I was able to sleep well. The only complaint we had was our toilet kept running. You had to jiggle the handle to get it to stop. It was clean and breakfast was great.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Staying at Springfield Mo Best Westeren, Airport"

5
08/07/2018

Staying overnight was a very pleasant experience. The Staff was comprised of some of the nicest people I have dealt with in a long time. Best Western should be proud of this property and encourage others to follow their lead.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great hotel by the airport"

5
06/07/2018

Zero complains whatsoever. Was given a free upgrade to a jacuzzi room. Room was great, bed was comfortable, jacuzzi was nice. Breakfast had a bunch of options. Awesome, caring staff. Free shuttle to/from the airport was helpful too.

"Great place to stay"

5
04/07/2018

Stayed over just one night . Very clean room and very helpful staff . If we ever pass through Springfield again we would definitely use the Best Western plus ,very pleasant staff . Thumbs up ! Thank you

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"very clean, helpful staff"

4
02/07/2018

Were we very satisfied with our stay here. Breakfast was good, staff was great, room was very clean. Would stay here again when traveling through Springfield. Husband wasn't feeling well and staff was very helpful with everything I needed.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A great place to stay."

5
02/07/2018

This was a one night stay for a weekend getaway. The hotel and room was clean and up to date. The staff were friendly and very accommodating to our needs. The breakfast was very good with a great selection of items to choose from. I would recommend this hotel to anyone.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"It's a pleasure!!!"

5
28/06/2018

This motel is very close to the airport... that's why I started using it... but I will use it always. Very clean rooms, nicely decorated. They ttreat you like family, making sure you have everything you need.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A great night stay!"

5
21/06/2018

We stayed saturday night got AAA rate and acomodated us for earky check in which was very helpful since drove thru the night. Was kind and friendly knowledgeable staff. Good directiins to Aquarium. Good suggestions for supper. Excellent clean fresh smelling and quiet room. Good night sleep. Two thumbs up! Excellent stay and will remember fondly. Great start to our vacation. Two very Happy campers! Thanks! Great Breajfast also!??????Best Always Barb Schmit

"Solid hotel, better than expected"

4
21/06/2018

Staff was helpful, room was clean, TV was large, breakfast was good in the morning. Overall, better than expected for a Best Western. I would highly recommend to anyone staying overnight in the Springfield area.

"Great Place"

5
20/06/2018

Desk clerk was great - helped me with luggage etc. The room was super clean, big screen TV, great decor. All in all, I definitely recommend this Best Western and will be staying there next trip. Great place to bring your dog.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"room"

5
20/06/2018

excellent place to stay, close to food, Allis is excellent to eat at, easy to get off and on the interstate. Overall a very good place to stay. We highly recommend this place to all travelers and visitors

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"A very good place to stay"

4
19/06/2018

Overall a very enjoyable stay. The staff was very knowledgeable and friendly and the room was very clean, if not a little old. Could use some updating. The breakfast was very good overall, except for the biscuits and gravy. Biscuits were good, but the gravy had NO flavor and was pretty thin. Everything else was quite good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pet friendly!"

4
14/06/2018

This was a nice hotel. No elevators, but only two floors. Pet friendly, which is why we chose it. They were kind to place us on the first floor near and exit for convenience. Room carpet was old and needs cleaning. Pool was nice with some water bugs around it. We recommend this hotel.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the compliments, but I believe we may be confused. We do have a elevator at our property it is located behind the front desk area, also all of our carpets and padding were replaced last year when we underwent a full renovation. Sorry for any confusion or inconvenience and I believe Tripadvisor will allow you to amend this review, we appreciate you staying here and next time you are in the Springfield Missouri area we would love to see you again!

"Good price--good stay"

5
11/06/2018

We stayed a night on June 7th, 2018. Granddaughters loved the indoor pool. Micro, fridge, coffee pot. We had plenty of towels and pillows. Our beds were comfortable. Room was CLEAN, COLD, and QUIET. We were a family of 3 adults with 2 children. We would stay here again if in the area.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pretty Good"

4
08/06/2018

If you want a decent stay for your money pick here. The place was mostly clean, the only thing I could find (and I search hard when I stay places) was some pink residue on the bathroom tub. Not sure if it was left over residue from cleaning or somebody's body wash. The bed linen had seen better days since they had some runs and snags in them but at least they were clean. The main complaint I have is; paper thin floors and walls. The first night we either had a really nice guest that walked quietly or none at all. However, we weren't so lucky on night two. It sounded like a herd of elephants above us and they woke me up at 7:30 am. Might not sound too bad for morning people, but I am not a morning person, so it's very aggravating to be woken up and to have to listen to the pounding herd for an hr before they finally left.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Overnight stay."

5
07/06/2018

The staff was excellent, the room spotless and modern, plenty of charging ports, spacious with more room than the average motel room. The bathroom was a little tight but functional. Breakfast I rated a 4 but was certainly satisfactory. Great facility and we would recommend it. This was our first BW in years and the last night of a 5500 mile trip. I would have used BW before had I known the quality of them.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Springfield Airport Springfield Mo"

5
07/06/2018

Very nice motel. Room was great. Easy getting to and from the airport. Close to downtown Springfield. Very helpful and friendly staff. I would recommend this motel for you next stay in Springfield. We will stay again

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Happy"

4
07/06/2018

Brought are little 10 llb dog along they where very pet friendly and put us on the main floor so it was easy to take her out for walks . Room was clean and breakfast was good as well. would recommend this Hotel anytime

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Better choice"

5
06/06/2018

After getting lied to at redwood motel I called this place angie at the front desk said yes we have rooms yea and they take pets another plus she gave me change for the vending machine and told me a good Chinese place that delivers beds are good and comfy room cleaned ac perfect next time in the area definitely coming here

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, I will pass along the compliments to Angie and we look forward to seeing you on your next trip to Springfield.

"Would got back"

5
28/05/2018

Great experience. Room ready, clean, and staff helpful. Easy to control cooling in the room. Quiet. And if in the Springfield area, it would be #1 on my list. What I expect from Best Western. My only suggestion, there should be more than three handicap parking designations.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent hotel!"

5
25/05/2018

We stopped here on our cross county road trip. We needed a place that accepted dogs and they are more than accommodating, they even gave us a little bag with a poop bag and dog treat. Excellent hot breakfast, and very nice staff. I would definitely stay again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"BGLASS"

3
22/05/2018

The staff asked me for my phone number (which I supplied). The next morning, I started receiving junk texts from a gambling web site. Possibly sold my data? Also, Limited parking for a truck with trailer.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I apologize that this has happened but I can assure you that we do not give out phone numbers or emails to third parties. We have security measures in place which is a brand standard and we take our guest personal information very seriously. Thank you for staying with us and we hope you get this issue resolved.

"Very nice"

5
21/05/2018

Staff was friendly upon check in. The room & breakfast area was VERY clean. The beds were comfortable. The middle area contains an outdoor pool, play area for kids and seating area in the grass. We would stay here again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Very friendly staff"

5
17/05/2018

Booked the room two hours before check in and when we arrived we were able to check in right away. Very friendly and cheerful staff at the front counter that made it a very positive environment to walk into. Rooms were very cleaned and bed was comfortable. Only downfall is breakfast doesn't start until six but they do put out some apples and oranges for on the go.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent Stay"

5
14/05/2018

The room was spacious and very clean smelling and looking. The beds were very comfortable for sleeping. The bathroom was not as tiny as some have been that we have stayed in. The noise level outside of the room was very quiet. The breakfast was one of the best! We would gladly stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pleasant Hotel"

5
11/05/2018

My father and I booked this hotel for 2 nights while on a mini-vacation. We are from Central Arkansas and made the 4.5 hr trip to experience the Bass Pro Shops. It was AMAZING!! We have never stayed at a hotel this nice, which made the trip even more pleasant. The breakfast at this hotel is phenominal, staff was kind, rooms were cumfy and clean. 5/5. A bit pricey but well worth it, and still under $100/night.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent stay!"

5
11/05/2018

The hotel is in a reat location! The room was very clean, looked to be updated recently. The staff was very friiendly and helpful. The breakfast area was much more than I expected, too! (: I would highly recommend this hotel.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Clean and Reasonably Priced "

4
08/05/2018

This is the second time I've stayed at this hotel and both times I was impressed. It is very clean and the front door staff checking us in was a delight! She was helpful, friendly, and also had a sense of humor. The rooms have refrigerators that also have a small freezer inside. Not the most powerful, but get the job done! The hairdryer provided in the room was surprisingly nice too.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"A nice place to stay."

5
07/05/2018

The staff were helpful and exceeded my expectations. The help with securing my room, although we were late arriving, it was comforting to know that our room reservation was held. We enjoyed our stay there.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Arrived in the rain"

5
07/05/2018

for Spyderfest 2018. We had been riding in the rain for about 3 hours. We arrived before check in time, but Katy helped us get into our room as soon as possible. She is a true asset to Best Western Plus. Our room was clean, comfortable and quiet. Thanks for taking care of us .

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice hotel"

4
03/05/2018

Clean, friendly and helpful staff, inexpensive airport parking (at the hotel), close to the airport. This is my choice when flying in and out of Springfield. Beware that shuttle service to the airport can be slow. They use a taxi company and not their own shuttle service.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice hotel"

5
02/05/2018

Everything was fine staying at this hotel. My only comment is that when I made my reservation by phone, I was very specific that we needed to be picked up by the shuttle and they said fine. They did not tell me that I needed to call the hotel to have them send a cab. I figured it out quick, but they could have told me this.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Alarmed and distressed."

3
02/05/2018

As a whole, everything was good, except for an inexperienced night clerk. All amenities aside, the most important thing is a good nights sleep. My wife and I both have health issues, and she is partially blind, leaving me to do all the driving. The desk clerk called my wife's cell phone and woke us up approximately 2:30 AM in the morning? She, I didn't talk to the person, wanted to know if we still wanted the room, and when we were arriving. We were upset and distressed to receive such an alarming telephone call. For health and safety issues alone; in the event of an emergency, such as a fire, and subsequent evacuation, the staff, should know, where their guests are. They didn't, and then assured us you'd call us. We are still waiting for your call. Note, in order to complete this survey, and see the drop down bar

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I have spoke with you on the phone and thought we had resolved the issue of the double booking? I have already told you that she is new (2 weeks) and that I would correct the problem immediately. If you have any further questions feel free to call the property directly!

"Great Hotel"

5
30/04/2018

This hotel is real close to the airport and easy to get to from the airport and from town. The staff was friendly and efficient. The accommodations were excellent: great breakfast buffet, clean towels and sheets, excellent WiFi (with effortless connection). They even printed out my boarding pass for me for my return trip home.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Great family stay"

5
30/04/2018

My family with a 6 year old boy stayed here twice in April 2018. It was clean and nice for the price. The breakfast service by William was excellent. The pool always acceptable & fun. The front desk had no change for $20 bill so bring small bills to tip the wonderful breakfast & room staff.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a awesome review, I will pass those wonderful compliment along to William and we hope you stay with us again!

"Awesome hotels"

5
27/04/2018

Absolutely loved Best Western 's on our trip. Each one was clean, staff all very helpful, and the beds were great as well! We will definitely go again to this hotel or any BestWestern's we find along the way.

"team effort"

5
25/04/2018

Springfield has easy traffic and near the airport, just rite for my Biz. Hotel has team spirit, where everyone is ready to work together and provide for guests care. Shirley kept the Breakfast fresh and the room clean. Parking is well lit and felt secure.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

".short over night stay"

4
24/04/2018

Checked in late. They sent a cab to pick me up from airport and take me back the next morning. Guess that is what they use for shuttle. Worked just fine for me. Only problem I had was making reservation. Did not get a confirmation email so called to check and they informed me that I did not have a reservation so made another one. When I got there they had 2 rooms for me. They did not charge me for the second room but they need to improve their system. I did not get a confirmation email the second time either

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business! I will speak to my staff and correct the mistake immediately. I am so sorry for any inconvenience this caused.

"Nice room"

5
23/04/2018

Well appointed room, clean and comfortable. Mattress was a bit firm for my taste, but no reason to downgrade my experience. A hair dryer in the bathroom would have been a plus, but again, it's absence didn't affect my rating.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business! Our hairdryers are in the drawer under the TV I am so sorry that you weren't informed. I will pass this concern along and correct the issue.

"Great Place to stay when in Springfield,Mo"

5
20/04/2018

We enjoyed our stay. Very clean room. Great experience at check in. No hassels like other hotels this nice. Love the Jacuzzi tub and large size of the rooms. The place smelled very clean also. We will stay here again if we are in Springfield.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business!

"Always consistent"

5
19/04/2018

I stay here every year, sometimes twice a year. Always warm and welcomed by staff. Rooms are always very clean and breakfast is always good! Highly recommend. Also there are so many amenaties that I use close by: restaurants (Mexican restaurant one block away is amazing) grocries, gas station, etc.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business!

"Nice Weekend Stay"

5
15/04/2018

Attended the Show-Me-Gourd Festival at the Empire Fair Grounds. Motel was a convenient distance from the Fair Grounds, good, clean accommodations. Good breakfast with choices as to what you wanted to eat. Would stay there again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

"Very nice place. Great staff."

5
15/04/2018

Nice place. Nice and quiet. And even though we had a mix-up with electric charger for the car, Abby sorted it like a pro. She's fantastic! I would definitely stay here again the next time through. Very nice.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

"Great stay!!!"

5
11/04/2018

This was our fourth night in a Best Western on our road trip to see family in Texas and it was the BEST. From a friendly check-in to a clean and relaxing room and a wonderful breakfast, the entire experience was great. As we travel more, we hope to encounter more BWs like the Springfield Airport Inn. Thanks for providing the best level of service possible.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for! Plus the info on the new privacy fence was great to hear! Happy Spring, Katy Raney 417-799-2200

"School Group"

3
10/04/2018

Refused to accommodate our group when asked to use breakfast room to feed 17 kids when bus arrived at 9 PM or let us huddle up the next morning. Had to use hallway & got complaints from others. Staff could care less.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and feedback, I sincerely apologize that this happened to you and I will make sure that this will not happen again to any guest. If you have further questions or concerns please feel free to contact me directly at the hotel. Thanks again, Katy Raney

"Best Western Plus Springfield, MO, Arpt"

5
07/04/2018

Excellent in every way with a friendly, helpful staff, clean rooms with everything working, and an outstanding breakfast. Highly recommended. Also was pleased with a free cab to the arpt, since there was not a hotel van.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Breakfast in the Mornin"

4
06/04/2018

The breakfast Shirley made was very very good. It felt like an original home cooked meal. The Biscuits and Gravy and Waffles were really good. The best part of the breakfast had to be the biscuits and gravy with the sausage. I will be back to this Motel for sure and I highly recommend this place. They have a pool to... Thank you for the service and for the breakfast.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Great Place to Stay"

5
05/04/2018

Great experience! Had us picked up at the airport very late. Extremely friendly staff, especially the front desk and Shirley in the breakfast room. Room was clean, bed comfortable, with microwave and mini refrigerator. We'll stay again on our way back to fly home.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Good night stay"

5
04/04/2018

I appreciate the fact that the lady who took my reservation was very helpful and friendly. She informed me of the diner next door to the hotel and how they would have a place for me to park the truck I was driving and fix me dinner,even though they actually closed abt 25min before I had arrived. I would definitely stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Anniversary trip"

4
04/04/2018

We absolutely loved our stay with this hotel. The room was very clean and beautiful. The front desk clerk that checked us in was cheerful and happy to help with anything. Even though she was busy when we walked in she made sure to greet us and said it would be just a moment. Even as we left to go to town to eat dinner she told us to have a good evening. As a former hotel employee, it makes me happy to see other clerks going above and beyond. The only complaint I have is we were near a very loud family, but that isn't the fault of the hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, I will pass along the compliments to Angie and we hope you come back and stay with us the next time you are in Springfield.

"Minimal room stay"

2
01/04/2018

Ok room & breakfast. Not in 5e best location. Tip envelopes left in room and at the breakfast tables. Loud rooms with noisy guests. Received a prank call at 9:20pm asking for our credit card number person said they were from the hotel. Spent 2 night not in he room much.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and feedback, I sincerely apologize that this happened to you and I will make sure that this will not happen again to any guest. If you have further questions or concerns please feel free to contact me directly at the hotel. Thanks again, Katy Raney

"Great short stay with kids"

5
29/03/2018

We came with the grandkids and the hotel worked out great. We enjoyed using the pool and the room was nicely presented. Breakfast was crowded but it was nice to have it available. Staff was very friendly.

"Good location - easy to find"

4
29/03/2018

We needed a place close to Willard, Missouri. This place was also close to the airport. Very friendly staff. Good breakfast. Nice up to date rooms with very comfortable beds with an abundance of pillows. Microwave, refrigerator, coffee maker. Watch the closet door, it will bang against the inside of the outer door. Warning you won't help ... I banged it twice before I remembered that it would happen.

"Overall very good but poorly designed door closer"

4
28/03/2018

Staff were friendly and helpful. Room was clean and well appointed. However, the automatic dood closer sticks out and bashes into the closet door when you open the closet. That particular thing seemed annoying and ridiculous.

"Clean and great staff"

4
28/03/2018

Rooms were very clean! Lock on door was broken, but deadbolt worked. Hotel staff is very friendly and efficient. The hot breakfast is excellent and a great value out onto the price of your room. Would stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Amazing Experience"

5
22/03/2018

I would stay here again in a heartbeat. The staff was very friendly and helpful. The rooms were incredibly clean (in fact the whole place was). It was worth every penny of it's very reasonable price. Loved it

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great stay for a decent price"

4
19/03/2018

Hotel was clean, staff friendly. Bed was a bit soft and pillow lumpy but overall a good stay. Waffle area a bit cramped in the breakfast room but food was good with lots of choices. Nice pool but if you have little kids bring their life vests as the depth drops off quickly.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great hotel!"

5
18/03/2018

The front desk staff were very helpful. We wanted a good bar and grill to watch the NCAA tournament in. She was able to helps us out. Breakfast was excellent. Plenty of hot options to choose from. Highly recommend the hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"2nd visit even better than the 1st"

5
14/03/2018

Our second visit was even better than the first! We came in late at night and immediately was welcomed with hot coffee and a smile. The next morning after a awesome breakfast decided to rest our traveling pants and stay another night so we could take advantage of the indoor pool, it was perfect. We left rested and happy as always. Everyone from front desk, housekeeping and management is amazing!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Rude front at front desk"

1
09/03/2018

I drove from Lubbock, Texas, made reservations online. Asked me how I'd like to pay I put cash because it's an option. Arrive find out can't pay cash. The women was so rude about it. Wouldn't recommend it. Horrible customer service!!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I apologize for any inconvenience with not accepting cash. I have doubled check all our 3rd parties and all of them state debit or credit only. I have spoke with the front desk agent and she is sorry she came across as rude as, and assured me this is not her intention. We pride ourselves on giving 110% in customer satisfaction and if you would like to speak with me directly about the issue I am available. Thank you, Katy Raney 417-799-2200

"Review"

5
07/03/2018

Nice place, best of three motels we stayed at this trip. The check receptionist was very nice and friendly, really made my day after a hard drive. Two others, not so nice. Room was quite which is pretty rare these days.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Airport drop off"

4
04/03/2018

Room and staff were great. Very friendly and helpful. The free breakfast was great. You will not leave hungry. Conveniently close to the airport but not too close to be bothered by planes taking off and landing.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Over and above"

5
03/03/2018

After having terrible flight issues coming to this hotel with the staff Katie and another woman I can't remember we're just fantastic and made the whole thing much more bearable. I honestly can't say enough for help well I was treated and accommodated at this location they were just fantastic!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great stay!"

4
03/03/2018

My stay was good. The room was clean and inviting. The breakfast was really good...I am a picky eater and the kitchen associate (Shirley Sartin) was more than willing to accommodate me.Thank you very much!

"Satisfied with my room that had a king size bed."

5
01/03/2018

The staff here at this hotel that I have used many times are always professional and friendly. I always like the fact that it's close to the airport when I fly out. This hotel also provides free transportation to the Springfield/Branson airport that is just a few miles down the road from this hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"would not recommend"

2
25/02/2018

pool was freezing, tried to overcharge $15 per night per room...we we're promised adjoining rooms, which we did not get. we were on a family trip and needed rooms adjoining. evening front desk clerk was not real friendly. clerk that checked us out was nice. would not recommend hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I apologize for any confusion with the room rate I checked and your rate was $15 lower than our price. I f you have any questions concerning this please call the hotel and we can go over your receipt, I will put my contact info at the bottom. I personally checked the pool and the temperature is set at 84 degrees. I am sorry this wasn't to your liking. Lastly the adjoining rooms can only be available if we have them. Due to several groups already checked in and them being on a first come basis we could not accommodate. Please contact me though so we can discuss you payment and I will correct anything needed. Katy Raney Sales Director 417-799-2200

"ABSOLUTELY WONDERFUL!!!!!"

5
19/02/2018

Everyone was wonderful from check in to check out!! Even gave our grand children travel bags with a banana and a blueberry muffin. Great service. Rooms are very clean. Breakfast was hot and delicious. Perfect place to stop. Wonderful experience!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Great service...over and above!!"

5
16/02/2018

I was very pleased with being able to stay last minute due to dangerous weather conditions. After arriving at the Springfield airport, I was able to book a room and so grateful that the hotel sent a shuttle to pick me up and return me to my car the next day at no extra cost to me. Staff was very friendly and helpful. Thank you.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Welcome safe harbour"

5
15/02/2018

This hotel was a godsend for us. We had been turned down by multiple other hotels because we had 2 cats and a service dog and they claimed that the service dog counted towards the 2 pet limit. We were frustrated and it was late when we finally found this hotel. The room was amazing and the staff were very accommodating. The breakfast area was the cleanest I'd ever been in at a hotel and I never saw the attendant William! He was so courteous and quick, not interrupting our breakfast but maintaining a spotless dining area! I would definitely stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Accurate review of our pet friendly accommodations! We appreciate the compliment on the cleanliness of our rooms and hotel and hope in the future you stay with us again! Warmest regards, Katy Raney

"Very clean PLUS"

5
14/02/2018

Along with everything being great, the whole hotel smelled very clean. The staff seemed to make every effort to make sure that the hotel was fresh! I appreciate it as I have a lot of allergies. Well done!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Clean, Convenient & Comfortable!"

5
12/02/2018

Great prices. Comfortable. Very clean. Shirley, in the breakfast area, was amazing! She kept it clean and well stocked with fresh, hot food. The food was delicious. The rooms were very clean and comfortable. No trouble getting plenty of clean towels when needed. The staff was friendly and accommodating. This will be our "go-to" lodging for all of our future trips to the Springfield area. Very affordable.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Warmest regards, Katy Raney 417-799-2200

"Great value and pet friendly!"

5
11/02/2018

We were travelling through and needed a clean, highly rated, low cost, pet friendly hotel. A great find! And hit all of our requirements. Located close to the main freeway, but far enough that you weren't subjected to freeway or street noise. We would definitely stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Very satisfied customer"

5
11/02/2018

We love Thursday and its fit our needs exactly. We were especially grateful for the shuttle to the airport that they provided. Thank you for your efforts and your care. Will certainly stay again. Thank you

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Staff and room"

5
08/02/2018

I believe this is the absolute best. The staff was so very friendly and helpful. The lobby is beautiful. The room was very. Clean and attractive. If I ever need to stay in Springfield again it will certainly be this one.

"Good stay"

5
08/02/2018

The staff was great, breakfast was good, room was clean, bed was comfortable. the shuttle service was good, and I parked my car there for $6/day, half the price of long term parking at the airport. Would stay again.

"Great Hotel"

4
05/02/2018

Was very satisfied with my stay. Angie at the front desk made us feel well one right from the start. Provided us with a pet friendly room with close proximity to an exit which allowed for easier access to walk our pet. Shirley provided great service in the breakfast bar that made us feel as part of the family. Will most definitely stay at this hotel again & recommend it to family & friends.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great feedback. I will pass along the compliments to Angie and Shirley and hope that you stay with us again in the future.

"Nice hotel"

5
02/02/2018

The rooms are new, clean, and comfortable. Thier breakfast in the morning is very good and all of the staff is very friendly and helpful. They have a pool but I have not used it. Angie at the front desk has been very helpful. I stay here 2 nights a week.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Fast checkin/out."

5
02/02/2018

Very satisfied. Excellent room, bed, cleanliness, very good fulfilling breakfast, ready on time. Very nice, better than expected. Nice till I get to this point and it won't take my fine words of wisdom. I have to waster more time on platitudes.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your to the point review, we appreciate you!

"Great experience"

5
01/02/2018

This was a great hotel experience. The site itself is not scenic--it's in a sort of industrial area, but the hotel was very clean (shout out to Maria Torres for that!), the staff was very friendly, and the breakfast was well prepared and presented and even staffed (thanks Shirley!) All the staff was very friendly. For some specifics: The water had great pressure and got nice and hot. The breakfast wasn't fancy, but was quite good--eggs, sausage, gravy and biscuits along with cold cereal, waffles, etc. (The coffee was a roast that was a bit strong for me, but I know I like weaker coffee.) The pool looked great.

"As good as reviewed"

5
31/01/2018

We stayed here at the end of a Kong travel day. The front desk person was friendly, helpful and professional. The room was clean, and the bed was very comfortable. Highly recommend this hotel when traveling in the area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the fantastic praise and accurate review, we appreciate the feedback and hope that you stay again with us.

"Better Than Expected"

4
30/01/2018

NIce hotel.Clean rooms, front area, pool and breakfast. Front desk staff was very helpful and attentive. Parking was sufficient and easy access in and out of the area. Rate was very good.We would stay there again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice place to relax"

5
24/01/2018

Nice place, comfy bed, nice breakfast setup the people went above to make stay a nice one. Sorry had to fill another 110 characters so this would save and to be honest this here is the worst part of the stay.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Even though the survey is long, I appreciate you giving your feedback and letting us know what we did right. Hopefully you stay with us again in the future!

"Always a nice stay"

5
21/01/2018

We return to this Best Western on every trip to Springfield since my granddaughter chose Missouri State University for her continuing education. Everyone has always been friendly and helpful and we always look forward to our next trip !

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, we appreciate your business while visiting MSU and hope to see you again soon.

"Best Western, Springfield, MO"

5
19/01/2018

This was the BEST Best Western I have ever stayed at. Clean, roomy, very friendly front desk personnel both at arrival and check out. I did not have to deal with someone who barely spoke the English language. Great experience!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Safe and comfortable port in a storm"

5
18/01/2018

I've used this property in the past for early morning flight departures at SGF as I live over an hour away, and it has always worked out well.This last visit however was the result of an unexpected snow storm that kept my wife from being able to pick me up after flying back into town. I spent 3 nights there waiting for the roads at home to clear up. The room was comfortable, the wifi worked well, the guest laundry worked well, and I was able to order food in for dinner after having breakfast at the motel. While there are 2 restaurants within .3 mile, with the snow, wind, and the single digit temperatures, I wasn't going to walk to them. Given the harsh winter conditions (-8 the last night there), it made an unwanted situation very comfortable. i would happily use them again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review and kindness you have shown, this type of review lets us know we are doing our job the right way. We appreciate you! Warmest Wishes, Katy Raney 417-799-2200

"Excellent Hotel Location"

5
18/01/2018

Great location as a stay over on the way to the airport---extremely close to and easy to get to the airport. Excellent service from all staff. Keep doing what you are doing and success will follow you.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Great Little BW"

5
17/01/2018

We loved the cleanliness of the room, polite staff who gave us doggie treats & snack bags for the road with water the next morning, and yummy hot breakfast! There's also an indoor pool!!! We will definitely stay here the next time we stop in Springfield on our way to St. Louis!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Advertises shuttle service it does not have........"

3
16/01/2018

This hotel is located close to an airport and advertises a shuttle service available on the half-hour. It does not have a shuttle service. It has a taxi company that it uses to take you to the airport the trouble is that the taxi company only comes when it wants to and not when you need it to. You will sit and wait for the taxi and it is not coming. I very nearly missed my flight. I found another way to get the and got there just in time. The room is very nice the staff are very pleasant the place is quite a nice hotel not bad value for money I told but the fact that it is an airport hotel and has not got a dedicated shuttle service is a definite problem. The breakfast was good the breakfast room was very nice and very clean well maintained. The front desk staff were very pleasant. I had my dog traveling with me so I had a pet room. Some of the pieces of fun and she looked like they had been previously salvaged by one of the visitors which was not terribly nice but on the whole the room was well decorated and quite Pleasant.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
First let me apologize for the miscommunication of our description of the shuttle, we supply a 3rd party that we have a direct bill through to do our transportation because that way we can run the service 24 hours, if we were to hire a shuttle bus driver we could not run but for a designated time and this has been to advantage the guest up until now. Due to the weather and our alternate taxi service we use when yellow taxi is busy it caused you to be sitting at the airport longer than we expected. Again our apologies, I did reward you bonus points for the unfortunate incident and I hope that you will give us another chance in the future, this is not a incident that happens usually. And of course the weather is no excuse. I have looked into a better way to accommodate our airport shuttle service and I appreciate your feedback and will put it into good use when making a decision in the future. If you would like to speak with me directly on the issue, please feel free to call me anytime. Thank you! Katy Raney 417-799-2200

"Returning home"

5
13/01/2018

Our plane was late arriving at the Springfield airport. Staff had yellow cab pick us up and delivered us to hotel. Room was ready and staff was wonderful. We always stay at the Best Western Plus airport

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Great spot just far enough from interstate to be quiet yet convenient!"

5
10/01/2018

Clean and comfortable room! Staff all take pride in taking care of guests from check in, through breakfast. Maria made sure that our room was clean and ready, and Shirley kept ample scrambled eggs, potatoes O'Brien, and fresh hot coffee. Comfortable beds and pillows. Overall great experience has converted me to becoming a Best Western rewards devotee!

"Great"

4
06/01/2018

Everything worked, quick exit off of the highway. Accepted dogs. Room was clean. Large breakfast spread. 15mins to downtown Springfield. Nothing special but if if I were to be in Springfield again, I'd stay here. Super friendly stafff, thank you!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review and kindness you have shown, this type of review lets us know we are doing our job the right way. We appreciate you! Warmest Wishes, Katy Raney 417-799-2200

"excellent"

5
06/01/2018

excellent room and great breakfast. close to highway. staff was nice and helpful. did not use pool or gym but looked nice. will be going back. even thought I traveled for business it is nice to know that hotel is also pet friendly

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Warmest regards, Katy Raney 417-799-2200

"Nice place!"

5
04/01/2018

Clean room, friendly staff, comfortable bed. The bedding was clean and comfortable. I would definitely stay here again. Another plus was the 12:00 (noon) check out time. Just what we needed on our road trip!

Katy R, Guest Relations Manager at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"pretty good"

5
04/01/2018

overall the hotel was very nice and the staff and breakfast and the rooms were very nice. i just wish there were other places besides papa johns, and a japanese resturant and ali resturant that is next door that delivered. didn't care at all for papa johns and my food from ali had a plastic in the piece of pie i had and the sandwich was loaded with grease. and it was nice that the hotel picked me up and took me back to airport when my flight was changed.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Happy New Year! Katy Raney 417-799-2200

"weekend with the kids"

5
02/01/2018

the hotel staff were awesome. rooms were good. pool area was good. staff were helpful in telling us about places to eat that would deliver so we did not have to take the kids out in the frigid cold. beds were good and even the pillows wee the right type.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Good Value"

5
02/01/2018

Stayed night on way to Texas. This was a good value. Staff was very helpful and the breakfast had a lot of selections. The cinnamon rolls were over the top. Bed needs to be replaced as it was very worn.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"weekend getaway with the grandkids"

5
02/01/2018

this hotel is great. everyone very pleasant and polite, very helpful with places in the city. the rooms were good. beds were comfortable and pillows were just right. breakfast options were good. several different types of foods to chose from. the pool area was nicely set up. pool temp was good. easy to find

"Wonderful experience!"

5
28/12/2017

Staff was very helpful and pleasant. Room was very clean and comfortable. Breakfast has good variety and great taste. Nice channel selection. Internet was easy to connect to and has usable speed. Overall experience was excellent!

"Renewed my faith in Best Western Hotels!"

5
27/12/2017

I have very positive comments on this hotel! I chose this hotel because it was convenient and only a few minutes drive to the airport. I had a terrible experience in a Best Western Hotel in Indiana several years ago and had not been back to this hotel chain until this past visit. I arrived early but only had to wait about 15 minutes for housekeeping to finish preparing my room. Everything in the hotel was clean and inviting! The bed was comfortable too! The indoor pool was refreshing and well maintained! The breakfast was good and had a variety of choices.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased we could restore your faith in our brand! This is the reason we work so hard and hope in the future you will continue to stay with Best Western Hotels. We appreciate all the wonderful compliments and overall great review! HAPPY NEW YEAR! Katy Raney Sales Director 417-799-2200

"Very Clean"

5
24/12/2017

The room was very nice. Maria Torres does a good job keeping the room up. The staff I dealt with, Angie, Abigail, and Linda were nice and friendly. Shirley did a superb job with an outstanding breakfast!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
THANK YOU FOR THE DETAIL REVIEW OF YOUR STAY! We appreciate it and hope it helps future travelers. I will pass along all the glorious compliments to housekeeping and staff. We would love for you to come stay again next time you are in the area. Happy Holidays, Katy Raney

"Clean, comfortable and reasonably priced"

5
18/12/2017

The hotel room was not cramped, even with two Queen beds, was very clean and best of all, was a good price. It included a large, flat screen TV, free wi-fi, mini-fridge, microwave and coffee maker. The bathroom also included a hair dryer and some great soaps - not those tiny slivers you get in some hotels. We didn't have time to use them, but they hotel also offered an indoor pool, fitness center, a laundry room and free breakfast. Also, I think the rooms may have had some soundproofing. I heard a dog bark once in the night and I thought it was way down the hall. I found out the next morning that it was actually in the next room.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. If you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Convenient and Amazing customer care"

5
17/12/2017

The staff was extremely kind and accommodating. I was traveling with my husband, three kids and my service dog. They gave me a treat for the dog along with a “doggie doo doo” bag. Also they gave us extra blankets for making a pallet on the floor for the third child. The free 24 hour airport shuttle was super convenient because my husband had to catch a plane and leave at 4:30. The kids and I were able to sleep a little longer due to this! I cannot commend the customer service enough. Super sweet employees and I would highly reccomend you stay here!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased we could make you comfortable while staying away from home. Which is sometimes hard to do. I will pass along the great compliments to the staff and hope to see you again! Happy Holidays, Katy Raney

"saved me"

5
16/12/2017

I was stuck (by cancelled flights) at the airport in a city where I knew no one. I called Best Western. They sent a car for me immediately, got me right into my room with snacks (as I was not feeling well enough to go out to dinner), provided me with a bag breakfast (as I flew out at 6:00 AM), and were so very kind! Thanks so much for the rescue!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review and feedback for future guest, we take pride in our hotel and glad it show through to our guest. If you are ever in the area again please feel free to stop by and stay again! Happy Holidays, Katy Raney

"Great overnight stay!"

5
15/12/2017

Extremely clean, new, everything works as expected. I was extremely pleased with such a facility close to the airport. Only positive comments about this place, and the rates were very competitive. I would also like to mention Shirley for keeping an awesome breakfast room, and Martha for making sure the room is in tip-top shape!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
THANK YOU FOR THE DETAIL REVIEW OF YOUR STAY! We appreciate it and hope it helps future travelers. I will pass along all the glorious compliments to housekeeping and staff. We would love for you to come stay again next time you are in the area. Happy Holidays, Katy Raney

"Very Comfortable Stay"

4
13/12/2017

Recently stayed at Best Western Plus Airport location in Springfield. It was for a work trip and honestly cannot day I had any issues with the hotel or staff throughout my time there. Very Clean and comfortable room along with great staff.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Excellent Hotel"

5
13/12/2017

Very nice place to stay. I will be returning the next time I am in Springfield. My room was extremely clean, the bed was super comfortable and the front desk crew was knowlegeable and helpful. Highly reccomended.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Yummy!"

5
12/12/2017

Shirley makes a great breakfast and it is homemade! The front desk person was extremely friendly, making sure we knew of all the amenities that were available. The room was spacious and I didn't hear any noise in the night.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So pleased that you had no issue will staying with us that's the kind of review we love and you are the kind of guest that make our job a pleasure! Thanks for the great review of our breakfast and hope next time you are in the area you stay again. Happy Holiday, Katy Raney 417-799-2200

"Satisfied"

5
10/12/2017

This hotel lived up to its name “Best”. Hotel was fantastic. Same design as the other Best Western Plus that I've stayed at in other cities. Completely satisfied. My only problem was that it was further out than I had expected and the breakfast was about a 3.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Just a getaway "

5
09/12/2017

Excellent stay. Hot tub a plus. Girls at front desk were very polite. Very clean rooms, breakfast was nice and a good bonus. A very nice hotel out by the airport. Good neighborhood. Had fitness and pool

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"3 Night Stay"

5
06/12/2017

We were very pleased with our stay. We had requested a room on the second floor near the stairs and they were very accommodating. There was something for everyone to choose for breakfast and the attendants kept the area very clean. We will absolutely stay here the next time we come to Springfield.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great explanation and feedback for future guest! I appreciate compliments to staff and will pass along all the great praise. Please come back next time you are in the area! Happy Holidays, Katy Raney

"Best Hotel"

5
04/12/2017

I very like Best Western in USA. I stayed in this hotel 2 times in Finland, Turku.Everything was clean and tidy.I liked the breakfast at the hotel. It is very diverse.On all continents at the height of service.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Great rooms, smoke-filled halls"

4
03/12/2017

The rooms, staff, and breakfast were all great. But the stair well and hallways smelled like someone had smoked 3 packs of cigarettes out there. So much so, that (even though the rooms were fine) I probably won't stay here again on future trips...just can't handle the overpowering smoke smell each time we left the room.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I would like to first let you know we are a 100% completely smoke free establishment and I apologize that this was an issue that should've never happened we would never let anyone smoke in our hallways, I have reviewed the cameras and could not find anyone in the stairwells doing any such thing. I also have left a message on your voicemail so we could discuss this further. If you could call me back, I would appreciate it. I regret this impacted your stay in such a negative way and hope we can resolve this issue and negativity of our hotel. Thank you! Happy Holidays, Katy Raney 417-799-2200

"Great Customer Service"

5
02/12/2017

One of the best hotels in the springfield area. All the employees are generous, helpful and really care about there job.The rooms are immaculately cleaned and the whole stay was top notch. The christmas decor was amazing and very classy looking, someone took there time making it beautiful.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for! Happy Holidays! Katy Raney 417-799-2200

"Extremely convenient"

5
01/12/2017

Love staying here. Fly into SGF airport and get my rental car and in my hotel room within 15 minutes. Love the location and the truckers style dining within walking (a block or 2) has amazing and cheaply priced food. First time I went to hotel I wondered if my choice was a good one but now I feel silly thinking back because I had no reason to doubt my choice. Always friendly, helpful with my requests and easier than the other hotels I've stayed in for the Springfield area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Excellent place for the price!!"

4
30/11/2017

I would've given it a 5, but we didn't get to experience the breakfast. However, I was very impressed that it took seconds for the front desk to make me a to go bag. My husband had to have outpatient surgery that morning, but I wanted to take something to eat while he was in surgery.

"Great Stay"

5
29/11/2017

We stayed at the Best Western Plus in Springfield MO. The lobby was beautifully decorated for Christmas, staff was friendly, room was clean and breakfast was good! Wish we could have stayed longer. We will definitely be back!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great compliment on my decorating skills. I'm pleased to know that our guests are enjoying it! We appreciate you choosing us for your visit and hope that you choose us again! Happy holidays, Katy Raney 417-799-2200

"Very Nice Affordable Stay"

4
29/11/2017

Needed a quick overnight room in the area, found this on the BW site and booked it. Room was clean an neat, though a little small---especially the bathroom. But was in good condition, looks like a fairly recent remodel that was well done. Breakfast was extensive for this class of motel, and William did a nice job in keeping things neat, clean, and restocked. May stay there again on our return trip if the timing fits.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the kind words, we appreciate them. I will pass along the compliments to William and we hope you chose Best Western again. Happy Holidays, Katy Raney 417-799-2200

"Great Stay"

4
28/11/2017

Nicely remodel , very clean and it is the only hotel I stay in that cooks fresh eggs! I would recommend this Best Western to anyone, Staff is very friendly and helpful , all parking is fenced. I felt very sucure.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Amazing Place to Stay"

5
28/11/2017

Rooms are clean staff is very friendly ! Property is fairly new ! Bargain for what they provide ! Keep up the good work ! Great breakfast they keep it hot and full clean and friendly even when its busy !

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments of letting other guest know the value of our accommodations. Please let us know if we can be of any assistance in the future. Happy Holidays, Katy Raney 417-799-2200

"Pretty good but not a 5"

4
22/11/2017

The room was clean. The bathroom was really small which was a bit inconvenient. The breakfast was good and there were a variety of healthy options. The staff were helpful and efficient. The one thing that was annoying was in every room there were trip advisor cards with staff saying mention me on trip advisor.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I'm sorry you were annoyed by our tripadvisor cards, they are placed there with everyone who you came into contact with in case you wanted to mention them for excellent service, we award our employees for standing out and I will take this feedback into consideration, we appreciate it and I'm sure all our future guest like to know what to expect from us on their future visits. The cards are a simple tool to help us know which employees are taking that extra step, that's all! We hope next time you are in the area you stay with us again. Happy Holidays! Katy Raney 417-799-2200

"Good place to stop"

4
21/11/2017

Stayed here twice on way to Texas and back. Good location for us to stop. Clean, comfortable, and good breakfast. Seemed to have plenty of parking. Alli's Family restaurant within walking distance has diverse menu and reasonably priced.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Happy Holidays, Katy Raney 417-799-2200

"Very good hotel"

5
21/11/2017

Staff was very helpful, rooms were clean, stayed there before, helped with iPad issue I had. Breakfast was good variety of things, location was close to Hwy but getting there was a different but made it ok

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Family friendly hotel"

4
20/11/2017

Very nice hotel and easy on the wallet. The staff was friendly and helpful. Quiet location. Everything was clean and the breakfast was pretty good. Fruit and yogurt options as well as biscuits and gravy. Coffee was good too. They also had coffee available in the lobby during the evening.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great description of Best Western Plus in Springfield,Mo. We appreciate you letting out future guest know what we offer and letting my staff know they are doing a good job!. We hope next time you are in the area , you stay again. Warmest regards, Katy Raney

"Great Hotel,Value, and Location"

5
20/11/2017

Chose this hotel due to the location in proximity to the Springfield Airport. The location was awesome. Took us seven minutes to get to the airport, which was nice since we have a 6:00 AM flight. Room was clean, and very comfortable. The bed was not the best, but it was good enough. The breakfast was fantastic with many hot and cold breakfast items. Staff was very friendly and helpful the every time we talked to them. The hotel was right off I-44, yet felt quiet and secluded, which made it nice. It was also close to several places to eat. Great stay, great location, great value. Will certainly stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great description of Best Western Plus in Springfield,Mo. We appreciate you letting out future guest know what we offer and letting my staff know they are doing a good job!. We hope next time you are in the area , you stay again. Warmest regards, Katy Raney

"Courteous staff, clean and comfortable"

5
16/11/2017

Courteous staff from check in to check out and at breakfast. Shirley had a nice breakfast prepared with several excellent choices. The microwaves, refrigerator and coffee maker in the room are handy. We usually stay here when traveling through the area. A great value.

"Great place in Springfield"

5
16/11/2017

I was very pleased with my stay, very friendly personnel and clean room. A great place to stay if your in Springfield. The breakfast was good with a large variety of items and the internet speed was good.

"NICE and Friendly"

5
14/11/2017

Nice motel in Springfield, Mo. Very friendly staff, clean room, nice breakfast with a good selection of hot and cold food. Good coffee. Staff recommended a local restaurant that had great food. Got a discount with our room key card. Will stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Happy Holidays, Katy Raney 417-799-2200

"Happy Traveler"

4
13/11/2017

Great experience at this motel. The one and only flaw that I found was that the alarm clock didn't work. Super clean and comfortable. The fee was very reasonable. I would definitely stay at this motel again. Conviently located close to SGF airport.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I will have housekeeping check the alarm immediately, I am so sorry if this inconvenienced you in any way. We would love for you to come back and stay with us again, please call me personally if you are ever back into town. Happy Holidays, Katy Raney 417-799-2200

"Nice place"

4
12/11/2017

We have stayed here before. It is a nice place. Close to airport if that is a needed service. A little out of the way from shopping and attractions but not that far. You can hear the train whistles but that does not bother us at all. We like it because it is a little out and not so loud and hectic area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So glad you decided to stay with us again! We absolutely love our returning guest! If you ever need help with reservations, please let me know personally. Happy Holidays, Katy Raney 417-799-2200

"Great spot for overnight"

4
09/11/2017

Staff was friendly and helpful. Shirley kept the breakfast bar spotless and well stocked. Room was as promised. Small fitness room and small pool both clean although the exercise bike was broken. Small parking lot so if you're towing a trailer get there early to make parking easier.

"Best breakfast"

5
07/11/2017

The room was clean and well appointed, staff was courteous, breakfast was the best I have had as far as continental goes. They had all of the usual waffles, biscuits & gravy, scrambled eggs, sausage, bacon, fruit, bagels & toast. Added to that they had fried potatoes with spices in them real salsa and shredded cheese to top off whatever you wish. The indoor pool was also quite nice. No hot tub though.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So pleased that you had no issue will staying with us that's the kind of review we love and you are the kind of guest that make our job a pleasure! Thanks for the great review of our breakfast and hope next time you are in the area you stay again. Warmest regards, Katy Raney 417-799-2200

"Good value, nice rooms"

5
07/11/2017

We stayed for one night passing through on a road trip. Check in was easy, the room was very clean, beds comfortable, quiet, TV had more than enough stations, breakfast was very convenient and good, good area for walking pets. It's been a while since we stayed at a Best Western, but I thought it was a cut above other similarly priced chains.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest Regards, Katy Raney 417-799-2200

"Convenient location"

5
07/11/2017

Very convenient to airport. Overall nice place to stay. Parking at hotel rather than airport, a plus. Would stay at hotel again. Only wish there were more restaurants nearby. Staff very friendly and accommodating.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments of letting other guest know the value of our accommodations. Please let us know if we can be of any assistance in the future. Warmest regards, Katy Raney 417-799-2200

"Wonderful!"

5
06/11/2017

Staff was friendly and great! Breakfast was good, had a good variety to choose from! Best room we've stayed at, absolutely loved the jacuzzi bath! Definitely would recommend to anyone, and for sure coming back!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
More like Wonderful Guest! We appreciate all the kind words and great description of our property, so pleased we could make you stay comfortable and show you our midwest hospitality. Please feel free to contact me personally if ever in the area again. I would love you to stay again. Warmest regards, Katy Raney

"No title"

5
25/10/2017

We were very pleased with BWP as we had not intended to stay in Springfield. When I called to inquire about rooms the desk was so helpful. Got us right in with many so many things to do and how to get there. Breakfast was great. Will use them again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so happy you chose us and will continue to use us. We appreciate you review for others to see about our property. We look forward to your next visit and if you need assistance, please call me directly. Warmest regards, Katy Raney 417-799-2200

"Staff and facility"

4
25/10/2017

Staff was very helpful and pleasant. Location was very good. not much traffic... Needs to have a restaurant and bar at hotel so you don't have to leave for meals Breakfast was good.I would stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the feedback, we appreciate guest input and I will bring the restaurant up to upper management. We look forward to you next stay! Warmest Wishes, Katy Raney

"Would definitely stay here again!!!!"

5
24/10/2017

Love love loved the breakfast!! Picky kids all left very full. The indoor pool was great. The room was noce and very comfortable. No teouble with check-in. No teouble with wifi. As a matter of fact i have no complaints at all about this place.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
No complaints if you guys stay with us all the time!!! Great Guest! You are the reason we love our job! We appreciate all the compliments and hope you guys return the next time you're in the area! Warmest wishes, Katy Raney

"Very Nice Hotel"

5
24/10/2017

Room was clean and fresh. Staff very congenial and helpful. Only regret was recommendation to restaurant 2 doors down. Breakfast was good, many choices and staff attentive to refilling when necessary. Would definitely stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for not holding our recommendation against us and we will evaluate it in the future. We are pleased the rest of your stay was comfortable and hope in the future you give us another try, we have a great local BBQ place just down at the first light that I know you guys would love. Warmest wishes, Katy Raney

"Good place"

5
24/10/2017

Right off the expressway. Nice place, parking close, room clean, front desk staff friendly and knowledgeable. Great breakfast, saves trip to a restaurant. Easy to find, nice grounds. Lobby very clean and welcoming.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great explanation and feedback for future guest! I appreciate compliments to staff and will pass along all the great praise. Please come back next time you are in the area! Warmest wishes, Katy Raney

"Very clean and helpful employees"

5
19/10/2017

Great stay place to stay,excellent room,very clean diffantly will come back here.close to freeway and easyoff and on .lot of choices for food. Swimming pol very well up keep. Beds our wonderful very quite place to stay

"Very enjoyable stay"

5
19/10/2017

Loved my stay. The staff was awesome and it was very clean. The room was a nice size. The breakfast was great. I would recommend this hotel to everyone. When I am in Springfield I will definitely take there again.

"Friendly Service"

5
18/10/2017

We stayed at this hotel so we could go to the Bass Pro Shop. It's a little out of the way. But it's not really all that far. We were out of the busy traffic. The staff were very nice, the room was clean and comfortable. We will stay here again next time we are in Springfield.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I am so glad you will be staying with us again! We love frequent guest and if you need help with reservation please let me know! Warmest Wishes, Katy Raney 417-799-2200

"Clean but beds are uncomfortable"

2
17/10/2017

The room and bathroom seemed to be clean. The bed was very hard and the pillows were wads/pieces of foam stuffed in a pillowcase - very uncomfortable. The AC did not cool the room well. There wasn't any counter space in the bathroom for personal items and there wasn't a good place to put a towel for after you shower. The hotel is in a great location for access to the airport. When we checked in, the very nice desk clerk told us about Allie's Family Restaurant. It is a local dive located behind the hotel - the staff was very nice and the down home food was amazing!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I want to personally apologize for your discomfort while staying with us. Please call the hotel directly so I can speak with you about this issue. I will pass along the room issue and look into it myself personally. Warmest regards, Katy Raney

"Excellent stay!!"

5
16/10/2017

We were impressed with the cleanliness and how beautiful our room was. The staff is so friendly and helpful. From the first moment we walked in and were greeted with a bright smile all the way until we checked out and the very nice lady at the desk gave us directions to Bass Pro Shops - even though I'm sure she'd already done 100 times this last weekend - the entire experience was amazing !!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the kind words. Reviews like this is why I enjoy my job and even if I give directions to Bass Pro 1,000 times a day this right here makes it worth it. Hope to see you again in the future! Warmest regards, Katy Raney

"Nice Room, Small Bathroom"

4
10/10/2017

Rooms offer plenty of space, but our bathroom was small. The door was always in the way. Beds are very comfortable. Housekeeping does a nice job. Friendly, accommodating service. Breakfast at 5:30 would have worked best for this stay!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased that you loved your stay. I will pass along all compliments to housekeeping. We hope that you stay again next time you are in the area . Let me know if I can ever be of any assistance. Thanks again, Katy Raney

"Great Experience"

5
09/10/2017

We arrived late Sat. evening by air, called for the shuttle supplied by Best Western and they arrived within a very short time. We arrived at the Inn and were in our room in approx. 1/2 hour after landing at the airport.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thnak you for the great review and descibtion of our shuttle. We appreciate your business and hope you stay with us again! Thanks, Katy Raney

"BW excellent as always"

5
09/10/2017

Traveling across country and this was a perfect way to end the day. Quiet, clean, comfortable ... Just a very welcome place to get a good night's rest. Breakfast was great as well ... Probably won't travel this way again but this bolstered my confidence in the BW. Plus brand.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We LOVE guest like you! And appreciate you business and the positivity of this review! Thanks again, Katy Raney

"Ugly surroundings, Cheep mattress, poor breakfast"

2
09/10/2017

This is in an ugly part of town. It backs up to a large (5 acre) open salvage/repair auto type lot. Rooms transmit noise easily. The mattress slept okay but you can feel and hear the springs of the edges. The closet door will not open entirely due to hitting room door. Breakfast was very average US breakfast at best. The staff was very nice and the room was clean-just not a plus experience.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I am sorry that you disliked the property. Unfortunately the surround of the hotel is out of my hands, but the inside isn't. I will be looking into the mattress issue and checking your room immediately and looking into the closet door making sure that other guest don't experience that. Hopefully next time you are in the area you can come back and see the new changes. Warmest regards, Katy Raney

"great experience"

5
09/10/2017

We landed at the Springfield Branson Airport, picked up our baggage & called for the shuttle from Best Western. He was there in a short time, packed our bags & drove to the hotel. We checked in and were in our room in 1/2 hour after our flight landed.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review of our shuttle service, other guest appreciate it and so do we! Hopefully in the future you stay with us again. Warmest regards, Katy Raney

"Upset customer"

1
04/10/2017

We were planning a cross country trip and made advanced reservations at this Best Western. Two months prior to our reservation, we changed the route of our trip and called to cancel reservation. The hotel management refused; they said it was a no cancellation reservation. I called the corporate office and they refused to cancel our reservation and refund the charge. I requested to have it appealed. This was also refused by corporate office. Best Western had two months notice of our request to cancel the reservation. They could easily have rebooked the room but chose to screw us out of the price of room. So rather than work with their customers and keep a happy customer who would return; they chose to really upset a customer who will never consider Best Western.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I'm sorry that you feel this way and unfortunately because the 3rd party site that you booked this reservation thru it was out of our hands as to being able to cancel. I suggest in the future booking directly with the hotel so we could of had the authority to cancel. If I can be of any other assistance, please let me know! Warmest regards, Katy Raney

"Our experience at Springfield, MO Airport Inn"

5
03/10/2017

We had an excellent experience at the Springfield, MO Airport Inn. Our stay was an "overnighter" in preparation to catch a flight home. The accommodations were very clean and comfortable. Staff members were very friendly and made us feel like family. We were impressed with the services that were provided during our short stay including the provision of a sack breakfast as we had a 5 AM departure and the scheduling & paying for transportation to and from the airport. Thank you for giving your guests that extra special touch.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Very Nice Compliments! I am so pleased we could make your stay comfortable and give you the hospitality you deserve. Reviews like this confirm why I love my job! The great detail about our to-go breakfast and shuttle to the airport were generous and we hope you come back next time you are in the area! Warmest regards, Katy Raney

"Great place."

5
02/10/2017

This was a very clean hotel. Everyone that worked there was very polite, friendly, and helpful to us during our stay. We had our pet traveling with us and the per friendly room was very clean. The breakfast was very good with a good selection. They also have a very nice area for you to take your pets out too.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Accurate review of our pet friendly accommodations! We appreciate the compliment on the cleanliness of our rooms and hotel and hope in the future you stay with us again! Warmest regards, Katy Raney

"Great room"

5
02/10/2017

This is our 2nd stay and appreciated the service and hospitality. Beautiful area. Hope to come back soon and enjoy this hotel again. Every one was friendly and helpful. Best Western coupon from the internet was honored.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for staying with us a 2nd time and we look forward to many more! We are thankful for you business! Warmest Wishes, Katy Raney

"Sprngfld, Mo Best Western Airport Inn"

5
02/10/2017

One of the best experiences I have had staying anywhere outside of my own residence. The hotel and it's staff were excellent and experienced and the room was top notch having all the conveniences one could want. I will stay there again.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased we could make you comfortable while staying away from home. Which is sometimes hard to do. I will pass along the great compliments to the staff and hope to see you again! Wishing you well, Katy Raney

"Springfield Airport Inn"

5
28/09/2017

Have stayed here a number of times. Reliable, clean, friendly and very handy to the the airport. Won't stay anywhere else when in Springfield. You get a wake up call and an Airport Shuttle as well as a "to go" breakfast bag. Run efficiently with nice swimming pool amenities as well.

"On an above"

5
27/09/2017

On an above what's ever expected of anybody that works in the hotel industry I stay at some of the best RITZ CARLTON and this hotel went on in above expectations they are kind giving friendly warm and are truly there to help

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you! You make our job enjoyable and we appreciate all the compliments, they help and are accepted in this day and age. Please come again! Kat Raney Sales Director 417-799-2200

"Great, economy hotel near SGF (Springfield, MO) airport"

5
25/09/2017

My mom and I stayed here for a couple nights (in separate smoke-free rooms). It's a great place if you are looking for a great value! The hotel and rooms are clean and well-kept. While the hotel was built in 2003, it looks much newer thanks to great maintenance. Due to the wood construction of the building, I recommend the 2nd floor since walking produces a "thud" with each step. There is an active train track nearby so you can hear train horns periodically (day & night), and it seems to be under the airport's flight path as you can hear the rare jet overhead. I didn't use the indoor pool, but the breakfast buffet was excellent. All the standards including waffles, scrambled eggs, sausage, cereals, bagels, fresh fruit, coffee, and juices (and more) are available in the small cafe with tables and TV. The staff is very nice and helpful. I would definitely stay again!

Best Western P, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate the great detail in your review, and we are very happy you enjoyed your stay here. Hopefully next time you stay you will get to enjoy our pool. I will personally pass on your compliments to the staff. Sincerely Front Desk Angie Stafford

"Great place & staff was great"

5
25/09/2017

Good location to get to airport, etc. staff was great when you needed something they were more than willing to help you or tell you how to get what you needed. Will definitely stay there again if I am in the area

Best Western P, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
I am so pleased you enjoyed your stay here. We do pride ourselves in going out of our way for our guests, i'm glad it shows. I will personally pass on your compliments to our staff. See you next visit! Sencerly Front Desk Angie Stafford

"Nice Motel"

5
25/09/2017

We called a few hours ahead and made reservations here and had no issues at all. Breakfast was hot and pretty much standard now days with scrambled eggs, sausage, rolls, some fruit, and much more with ample seating.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So pleased that you had no issue will staying with us that's the kind of review we love and you are the kind of guest that make our job a pleasure! Thanks for the great review of our breakfast and hope next time you are in the area you stay again. Warmest regards, Katy Raney 417-799-2200

"Overnight in Springfield, MO"

5
18/09/2017

Hotel was clean and comfortable. Staff was friendly, courteous and professional. Couldn't have asked for more. Great night's rest at reasonable price with good breakfast before we hit the road again. THANKS!

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the Trip Advisor survey. We do appreciate your great comments and hope to see you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"A hotel that makes us feel like family"

5
18/09/2017

For the past two and a half years, we have visited my granddaughter who is attending MSU and have always felt welcomed when we arrive and feel welcomed to return. What few problems we have experienced because stuff does happen, they have always promptly taken care of them.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for your kind comments and for you taking the time to fill out the TripAdvisor survey. If you would ever need our assistance please feel free to contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"One night stay"

5
17/09/2017

We had a one night stay prior to catching a flight at the airport. The staff was very helpful in arranging a shuttle from the airport to the motel after we dropped off our rental car. They also had a shuttle waiting for us the next morning to take us to the airport. The desk attendant recommended a restaurant for dinner which we really liked and where we had a great dinner. We thought our stay was great.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for your TripAdvisor review. We appreciate you choosing our hotel and staying with us. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Impeccable and Quiet"

5
14/09/2017

Due to cancelled flights, we found ourselves staying at this hotel unexpectedly. It was the best deal in the area and was a very positive experience. The hotel was impeccably clean, well-equipped and with a very friendly staff. Breakfast presented many delicious options and was included in our price. We were even given a complimentary cab ride to and from the airport which was greatly appreciated.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the kind compliments about our hotel, they are appreciated. I am happy we were able to make you comfortable in a unexpected situation. If you are ever in the area again, please don't hesitate to stay again. Warmest regards, Katy Raney

"Clean hotel, caring staff, good breakfast."

5
14/09/2017

Very clean, nice staff, good breakfast. I'd stay again. The morning staff went out of their way to accommodate us. They held our luggage as we were waiting on our begin to be fixed and the breakfast was great. Very hospitable.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Great Experience"

5
12/09/2017

We thought it was a very nice lodging. The lady at the front desk was extra nice and so friendly. The breakfast was great. A nice place to make you feel at home away from home. If we are in the area we would definitely stop there again.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can assist you with in the future, please feel free to contact us. Sincerelym Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Love This Best Western"

4
12/09/2017

I stayed here the night before a flight and the night I returned. They did everything right. They call a cab for rides to and from airport. The ladies at the desk are delightful and friendly. My favorite thing is a big chair with an ottoman in my room (just like home). And the breakfast was good (everything you could want) and the best coffee of my entire trip.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for your wonderful TripAdvisor survey. We do appreciate you taking your time to let us know about your visit. We look forward to seeing you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice hotel"

5
11/09/2017

I had a late flight in & when I called to ask about the airport shuttle they were very nice and immediately sent one to me. The room was spotless. The breakfast was decent, a nice hot breakfast. Overall a great stay

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the awesome TripAdvisor review. We appreciate you staying with us and hope to see you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Good breakfast"

5
06/09/2017

They provide a good varied breakfast, presided over by a really lovely person, Shirley. She kept the stations well stocked and nice looking. The bathroom in my room was pretty small, but very clean. I plan to stay here for my next visit.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great compliments, that I will indeed pass along to Shirley and we appreciate the feedback! Hope to see you again in the future! Thanks again, Katy Raney

"Great Place to stay"

5
06/09/2017

Was in town to visit sick family - didn't want to impose on them - so BW took care of us quite nicely! I highly recommend this hotel for anyone who wants to stay safe, clean and treated well! We will visit them again in the future!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are pleased we could make a comfortable situation a little more pleasant. We enjoy great guest like you and hope you stay with us again! Thanks for everything! Katy Raney

"Stopped in Springfield"

5
05/09/2017

I stopped in Springfield on my way to St. Louis from Oklahoma city. It was still pretty early in the day when I checked in so I asked the front desk attendant about some local attractions. She was very helpful with her suggestions as well as her directions. Thanks to her I had a great experience during my brief stay in Springfield. Will definitely stay here again whenever I'm passing through, and will also encourage and tell my friends to do the same.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Last minute reservation"

5
05/09/2017

I was driving across the country, and booked this hotel through an app about 10 minutes before I walked in, exhausted. The front desk worker was very kind and the breakfast did me well the next morning

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Would Say Here Again"

4
31/08/2017

I've stayed at this hotel twice in the past and plan to again the next time I'm travelling between Oklahoma City and Syracuse. Friendly staff, clean rooms, clean facility, great breakfast and a great price.

"great stay"

5
24/08/2017

very clean and well maintained, the queen beds were not as firm as the king and we slept much better. was very quiet and the shades were good at darkening the room. breakfast was good and had a lot to choose from.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and hope you come back and stay with us the next time you are in the area! Warmest Regards, Katy Raney 417-799-2200

"Great restful stay"

5
23/08/2017

Comfortable beds, clean quiet area, clean quiet rooms, clean quiet staff though they were very pleasant and friendly if engaged! We checked in late in the evening and had a great restful sleep recharged and ready to go the next morning after a good breakfast! I would most definitely stay here again if the opportunity arises.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback on our property. You comments were spot on and we appreciate it. Please let us know if we can ever be of any assistance in the future. Warmest regards, Katy

"Restful stay"

5
22/08/2017

Very clean, very quiet. Great beds and good breakfast. It's a little away from the busier parts of Springfield but with I-44 within 1/4 mile away, getting to another part of Springfield doesn't take very long. Plus that's what makes it quiet. The neighborhood is old industrial (SRC is just up the road) and the appearance of the neighborhood would make you think it's unsafe but we didn't have any problems or concerns.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your great comments about our hotel. We are very appreciative that you chose to stay with us and if there is ever anything that we can help you with in the future, please feel free to contact us. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel!"

5
22/08/2017

Great hotel, close to airport for 6am flight. Very friendly staff, would stay again if I am in the area! I travel on business at least 50 nights per year and this is the nicest hotel I have stayed at.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the comments that you made through the TripAdvisor survey. We appreciate you staying with our hotel and if there is anything that we can assist you with in the future please feel free to contact us. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel!"

5
22/08/2017

We spent 2 nights here recently. From check-in to check-out, our experience was positive. The woman at check in had misspelled my last name, so didn't think she had a reservation. She quickly kept checking, realized what had happened and fixed it. William in the breakfast area was a jewel. He kept the area stocked and quickly cleaned after someone left. We will stay here again if we are in the area!

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your Trip Advisor survey, we appreciate you taking the time to complete. We look forward to seeing you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Disappointed by Quality of updates"

3
17/08/2017

This hotel has done some remodeling and the appearance is pleasing, however, it appears to me that some of the remodeling was not done by the best of craftsmen. For example in our room (211) the bathroom had a new tile floor, but the bathroom door could only be opened about halfway due to dragging on the new flooring. This is something that could not have escaped the notice of employees as housekeeping surely encounters this on a daily basis. Aside from other cosmetic issues this is an OK place to spend a night, but certainly in my opinion, not exceptional. I will probably look for another option the next time I need accommodations by the airport in Springfield.

"Door to Closet Not able to open all the way."

3
17/08/2017

I was pleased overall with the stay at this motel. The water in the pool was a little chilly even though it is an inside pool and is the middle of summer, so I did not use it. The one thing that was very irritating is that the door to the closet was right next to the room door. The hotel put soft closing hardware on the room door that prevents one from opening the closet all the way, even with the room door closed. The simplest solution would be to remove the door to the closet completely so access is complete instead of partial.

"Great place to stay!"

5
17/08/2017

Great place! The staff was amazing and professional. Everyone was kind and went out of there way to make sure our stay was great. Very clean rooms. Pool area was clean. I would highly recommend this hotel and would definitely stay there again.

"BW Springfield, MO airport"

4
16/08/2017

The staff were very courteous and concerned that we had an enjoyable stay. The gentleman serving the breakfast was especially diligent about having enough food and keeping the area clean for the guest.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! I will pass along the compliments to William in the breakfast room. If you are ever in the area again please feel free to come back and stay! Warmest regards, Katy Raney

"Great stay!"

5
15/08/2017

Made the reservation on the road; staff was friendly and very helpful. Room was very clean and quiet. Breakfast room was very clean and organized. Food was fresh, delicuous and plentiful. No problems checking in or out; bill was delivered under the door during the night.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. If you would ever need our assistance in the future, please feel free to contact us and we would be happy to help you with anything that you need. Sincerely, Katy Raney

"Too sleepy to drive"

5
10/08/2017

I was 8 hours into a 12 hour Dru e and every hotel from Big Cabin to Joplin was filled. I am glad I chose to stay here. I felt safe, it was clean and although it was a little after midnight the front desk clerk greeted me with enthusiasm. I felt welcomed. Thank you for a wonderful stay.

"Great stop for overnight."

4
09/08/2017

Just spent the night prior to catching a flight. Staff were good room was comfortable price was reasonable. Was only there over night didn't have the breakfast so don't know about it. Nothing else to add.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent experience "

5
08/08/2017

Katie greeted us at the desk and was so friendly, helpful and professional. She checked us into our room and answered all our questions about the area. The room was clean, spacious and the bed was very comfortable. The breakfast was excellent and William was the very attentive and polite server. We recommend this motel and will return if in this area again.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
You guys are great! I really appreciate all the compliments and I will pass along Williams compliments to him. Guest like you make our job fun. Next time you're in Springfield please feel free to call me personally, We would love to have you stay with us again! Warmest regards, Katy

"Missouri trip"

4
07/08/2017

Room had a slight mildew?? smell even with the ac on. We spent three nights and everything else was very good. Enjoyed the breakfasts. We would definitely stay here again. Very reasonable rates for a motel if this quality.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the info, I have pulled your room number and have had maintenance and housekeeping deep clean and inspect the room. Thank you for bring this to our attention. We appreciate the feedback! Please keep us in mind the next time you are in the area. Warmest regards, Katy Raney 417-799-2200

"Great place to stay"

5
05/08/2017

we flew out of Springfield early morning flight so stayed at Best Western & used there parking for it was cheaper than long term at the airport they took care of taxi to & from airport we don't travel very much but when we do & need a room we will use them again for we had a great experience with them

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed review, we value your input and appreciate your feedback of our park and fly program! Please let us know if we can accommodate you again in the future and feel free to ask for me personally! Thanks again, Katy Raney Sales Director 417-799-2200

"Great place to stay"

5
03/08/2017

We flew into Springfield around 8:30PM and found Best Western on the internet. It was a great place to stay, it was close to the airport and not far from our first stop the next morning. Fantastic Caverns. I would stay there again the next time we are in the area.

"Very nice hotel and their service"

5
02/08/2017

Room was comfy and well decorated. Nice shower. My kids loved it. Complimentary Hot breakfast was a plus. Would definitely recommend this hotels. Staff was pleasant and friendly. Will stay again if it will be on our route.

"Excellent accomodations!"

5
01/08/2017

Everything was excellent during my one night stay. The desk clerk, Katy Raney is an asset to your Hotel. Very cheerful, helpful, and was smiling most of the time. Room was excellent, as I find them in every Best Western Plus. Thats why I stay there.

"Perfect stay"

5
31/07/2017

My husband and I travel from Ohio to Las Vegas a couple times a year, to see our son. This teipwe decided to try a Best Western Plus. What a GREAT choice we made!! We couldn't have been more pleased with this hotel. From the staff, to the room, to the complimentary breakfast. EVERYTHING was GREAT!! We will definitely stay here again!! Thank you!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Awesome Guest! We appreciate all the kind words and great description of our property, so pleased we could make you stay comfortable and show you our midwest hospitality. Please feel free to contact me personally if ever in the area again. I would love you to stay again. Warmest regards, Katy Raney

"Great room and great service"

5
27/07/2017

This hotel has one of the best beds I've ever used in a hotel before. I got a great nights sleep. The check in was very easy and we got great directions to the room which helped because we were checking in after midnight. In the morning, breakfast was delicious and there was a large variety. Definitely something for everyone available. Check out was just as easy as check in. Great place to stay if you are in Springfield.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your wonderful comments in your TripAdvisor survey. We appreciate your wonderful comments and please let us know if you would ever need anything in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Love this hotel!"

5
27/07/2017

Stayed here for the first time and loved it! Rooms were super clean, staff friendly and the breakfast was delicious. Check-out was easy. The only thing that would make this better would be if the Wi-fi was faster!

"I traveling Meme"

5
26/07/2017

The staff was friendly, the room was clean and roomy, the pool was clean, and the breakfast was tasty with a good choice of food. The hotel was easy to access from the interstate. I would stay here again.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback of your stay, We take it all into account and will pass along the complements. We loved having you here and if you ever need accomidation next time you are in the area, please feel free to contact me personally. Warmest regards, Katy Raneyt 417-799-2200

"comfortable and clean"

5
25/07/2017

good stay.....will stay again. Bed was comfortable and the room was clean. No complaints other than the air conditioner was a little noisy. Breakfast was a hot meal and tasty. We will stay again next time in town.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and we look forward to seeing you again. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best motel experience in a long time."

5
24/07/2017

Everything was good. We got the last room available, but it was clean and comfortable. The staff was helpful in finding a luggage carrier, and providing information. I recommend this motel to anyone traveling through the area.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is ever anything that we might assist you with, please feel free to contact us. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"One Of The Cleanest Hotels I Have Ever Stayed In"

5
20/07/2017

I am the type of person who carries Disinfecting wipes with me wherever I travel. This is probably the only place I have stayed where I didn't need them. The lobby was spotless, our room was clean beyond belief and I couldn't find dust anywhere. The staff is amazing, they went out of there way to make sure we were happy and treated us like royalty. I only wish I could have stayed longer.

"The Best In Missouri"

5
19/07/2017

the staff makes you feel like you are home. They go out of their way to help with directions and info about things close around. They have an amazing staff and their breakfast is always top notch. It is a wonderful place to come home to.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We greatly appreciate your comments and we look forward to seeing you again. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"The BEST PLACE EVER"

5
18/07/2017

I have stayed at this place at least two or three times each year when I come to visit my Dad in Springfield, Missouri. It is always clean, the people are very helpful and friendly. The rooms are immaculate and the beds are VERY comfortable.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for kind comments. We really appreciate your returning business to out hotel and if you would ever need our assistance, please feel free to contact us. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean and Comfy"

5
17/07/2017

Bed was super Comfy. The room was clean. I have stayed at some expensive hotels and all their beds are hard as a rock. I chose the hotel by reviews only, so it's very important to keep doing what ur doing.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and hope to see you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"False advertising. No truck parking"

2
17/07/2017

I specifically choose this location over another because it listed "truck parking." This does not exist. Cars were parked in the only area where a truck could pull through. When asked about parking in other empty spots, we were told,"No," because they were expecting a full house. The other fellow in a similar situation but with a longer load, had to park down the street and walk.

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am very sorry about our parking facility not being large enough for 18 wheel tractor trailers. We do try and accommodate whenever possible but as do to the fact that we were sold out on the particular evening that were staying with us is was impossible, and that we greatly regret. if there is anything that we can assist you with in the future, please feel free to contact us directly. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice place to stay in Springfield"

4
11/07/2017

We were passing through Springfield on our way home from a cross country trip. The hotel was in an easy-to-access location. It's pet-friendly (small fee) and has a free full breakfast. Fitness center was small but functional. Only bad thing was the wifi in the room - wouldn't connect. This is a known problem with rooms that are in the back of the hotel. Wifi was fine in the lobby area and the business center. Room was comfortable and staff very friendly and helpful. Has a reasonably priced guest laundry that we took advantage of.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. If you would ever need our assistance in the future, please feel free to contact us and we would be happy to help you with anything that you need. Sincerely, Katy Raney

"Great stay for weekend Cardinals getaway"

5
11/07/2017

Great find for a quick trip to Springfield to catch a Cardinals game as a weekend break. Property is very well kept and staff helpful and friendly. Breakfast provided a wide selection of well prepared hot and cold choices. Pet was welcome for a minimal extra fee.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Good place to stay in Springfield"

5
10/07/2017

I thought it was Clean, efficient, helpful staff. whats not to like! Bed was a bit hard but everyone likes theirs a little bit different. Very good breakfast with real eggs not the fake stuff. Well worth the money

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments and please let us know if we can be of any assistance in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Very nice"

5
10/07/2017

The room was clean and the staff was helpful and cheerful,The breakfast was fresh and well presented. The eating area was clean and neat and well looked after during the eating period.Ceck out was a breeze,

Best Western P, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and we look forward to seeing you again. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel "

5
07/07/2017

After driving 11 hours we needed a place to stay so I checked my AAA app and got a discount staying here. When I walked in I noticed how clean and updated the hotel was. Very main stream. The desk clerk was nice and informative. Walking to our room I noticed the cool carpet and the what looked like freshly painted walls. The hallways looked so open and clean. The rooms were also updated with nice carpet. Loved the bathroom floors.. so you get the point that it was updated right? And very clean.. the breakfast in the morning was great.. lots of different options. If you leave hungry then that's your fault.. loved the choices, from eggs, waffles with lots of fixings, oatmeal, Donuts, fruit.. loved it.. 5 stars..

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate such a sincere review of the property, It's one of the best i have seen! All the great details we love so much are the exact thing you have pointed out and I hope future guest enjoy our facilities as much as your family did. Please feel free to call us for accommodations anytime. Warmest Regards, Katy Raney 417-799-2200

"Our Yearly MO Trip"

5
04/07/2017

The appearance of the hotel, the professional friendly staff, the cleanliness of the rooms made our stay they a pleasant experience, the breakfast was varied and deliciously prepared. And a great location near our family

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney 417-799-2200

"Excellent visit. "

5
04/07/2017

Great location right off of I44, hotel offers airport shuttles, free wifi and free breakfast. Room was extremely clean and comfortable. Staff was very courteous even though it was the Fourth of July. All in all a wonderful visit.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your great comments about our hotel. If you would ever need my assistance in the future, please feel free to contact me personally and I will be happy to assist you. Sincerely, Katy Raney Sales Director Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western Plus, Springfield, MO"

4
03/07/2017

The one thing that stuck in my mind was the lack of cleaniness of the serving bowl for the half and half creamer to put in the coffee. The bowl had what looked like hair shavings and particulates in it which really put me off. The eggs tasted a little like powdered eggs. The Danish wasn't the best. Everyone was waiting on the waffle iron. Having a second waffle iron in service might be desirable.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
First I would like to start by saying that I personally apologize for not holding our high standards in cleanliness up to par. The breakfast staff was informed of this and we have addressed the creamer bowl and I personally will be checking to make sure that it stays up to our standards. I did want you to know that we hand crack every egg here at this property everyday and management will be watching closely to make sure the quality of our eggs are to Best Western standards. If I can ever be of assistance in the future please feel free to contact me personally. Warmest regards, Katy Raney 417-799-2200

"Super Helpful!!!"

5
03/07/2017

We reserved a block of rooms for out of town folks attending a wedding. That process was very easy and they even handed out the goody bags we provided for the out of town guests. The breakfast was typical hotel breakfast, but it did include HOT foods, which was nice. The pool and work out room were in great shape. The rooms had a microwave, coffee pot and a fridge. Our room was in excellent shape. We would recommend this hotel to anyone traveling through the Springfield area!!!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We enjoy our wedding groups and we are glad we could help make it a smooth process. We appreciate the comments and compliments about our establishment and if I can ever be of assistance in the future please let me know. Warmest regards, Katy Raney 417-799-2200

"Very pleases at the value of a hotel picked at random on a cross country trip."

5
03/07/2017

We picked the hotel at random on a cross country trip just as a place to crash. The hotel was very nice with a clean and comfortable room and bright and airy public spaces. The hotel staff was very knowledgeable about the accommodations and got us into a room quickly and efficiently. The price of the room with a AAA discount was a great value. On check in the front desk attendant was very helpful giving us information about the hotel and breakfast in the morning. When we said that we were going to be on the road too early, she made us aware of a "Grab and Go" option that she would have ready for us in the morning. The same attendant was on duty at 5 the next morning and sure enough, she had muffins and fruit ready for us.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Please know that we cherish guest like you! We appreciate the detailed value of our property and the feedback so other future guests can know first hand about what we offer here. I will personally pass along all compliments to our staff and if you are ever in the area again please stop in to say hi or stay with us again. Warmest regards, Katy Raney 417-799-2200

"Average all around and getting better"

3
29/06/2017

Stayed one weeknight while returning from vacation. Clean and comfortable. The hotel was undergoing renovation and everything looked fine. Free breakfast was about average for this tier of hotel. Truck stop type local restaurant next door.

"Great stay!"

5
28/06/2017

All staff were pleasant and helpful. The room was clean and neat, even though we arrived long before check-in time! We would be happy to stay there again at some time in the future if we travel to the Springfield area.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and we appreciate the feedback. We are pleased you are willing to stay with us again and we look forward to it and if I can help you with future reservations just let me know! Thanks again, Kat Raney 417-799-2200

"Nice place."

5
28/06/2017

The sink was slow to drain, but I forgot to mention it to the staff. Not a big deal. We used the business center to make a few copies which was nice. Breakfast was excellent with plenty to choose from and nothing ran out. They were making coffee at 9a still. Staff was great

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. If you would ever need our assistance in the future, please feel free to contact us and we would be happy to help you with anything that you need. Warmest regards, Katy Raney

"Good stay"

5
28/06/2017

Very nice facility. rooms were very clean and beds were comfortable. Staff is very friendly. Overall a good looking well maintained facility that is easy to get to. Would definitely stay there sgsin. Good indoor pool to relax in

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I will be sure to pass along all the complement to our staff. We appreciate you staying with us and the great comments of our facilities. We hope you choose us again. If you ever need accommodations please feel free to contact me personally! Thanks, Katy Raney 417-799-2200

"Attractive and clean inside and out. Easy to get to. Great staff."

4
28/06/2017

Almost everything about this hotel is A-1. We really appreciated all of the staff with whom we came in contact. Katy Raney, Director of Sales was at the desk when we arrived, and gave us the VIP welcome. She is very knowledgeable this hotel, the Springfield area and the entire Best Western Chain. In the morning, Shirley not only made a great breakfast, but also chatted with us, and helped entertain some noisy hard-to-please young children in the breakfast room. William served us breakfast on our 4th morning, making up fresh scrambled eggs as we came in toward the end of the scheduled breakfast hours. He was also super pleasant. Maria Donjuan and Imelda Torres kept our room spotless - great housekeeping staff. On Sunday afternoon we wanted to take a walk for some exercise and asked Brandey McKnight at the front desk if she could suggest a shaded park. She recommended the Nathanael Greene Park. WOW, what a super place for a shaded walk on a warm day. Many kinds of flowers and trees plus play areas for children. If you have a couple spare hours while you are in Springfield, definitely go there. So I would say that Carol Johnson and all of her staff are top notch. SO.......why only 4 stars? Because the architect of this hotel SLEPT through the class on door placement. The closet door can only be opened HALF way because it bumps into the door closer on the entry door. There is room to make the closet twice as large, and just move the door over 2 feet. The bathroom door clears the toilet by exactly 1 1/4". A different floor plan would allow more clearance. Getting into the bathroom and standing out of the way to close the door to get at the toilet or bath tub is more difficult than necessary. SO.....would I stay here again? Yup. Everything else, including the price, was so good, I would tolerate these design shortcomings to stay here again.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and we appreciate the feedback. We are pleased you are willing to stay with us again and we look forward to it! I will pass along the compliments to our staff and we will see you soon. Thanks again, Katy Raney 417-799-2200

"Thumbs up"

5
22/06/2017

Friendly staff every visit that we make, which is once monthly. They are always ready to accommodate special requests. Consistently serves a great breakfast! Convenient location to highway and local restaurants too.

"Great place!"

5
21/06/2017

Room was great. Bathroom sink drained a little slow but everything else was spot on. Workout room was great. Water and towels provided. Didn't use the pool but saw folks enjoying it. Will definitely stay again if we return.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the wonderful description of our facilities. We have fixed the drain issue and appreciate you bringing it to our attention. We love having you as guest as much as you like being her and hope you consider us in the future. Thanks again, Katy Raney 417-799-2200

"Stayed here overnight so we could catch an early flight out of the nearby airport"

5
21/06/2017

Very friendly, helpful staff. Room was very nice. Had a breakfast snack pack ready for us when we left at 5 am. Early morning shuttle was on time and very handy. Parked car for duration of our trip. Less than 3 miles from airport. Picked us up when we arrived with no problems. Would recommend.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Wedding Trip"

5
21/06/2017

Our room was great, the location was just as described from the airport and close to where we had to go to etc. The staff was very friendly and accommodating. Our morning breakfasts were more than I thought and very yummy!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel, location and the breakfast. If you would ever need our assistance in the future, please feel free to contact us and we would be happy to help you with anything that you need. Sincerely, Katy Raney

"Close to Airport Clean"

4
21/06/2017

We were traveling with friends from the Springfield Airport, so we all stayed here to catch our early morning flight. Clean rooms, comfortable beds and pillows and super close to airport. It was about a 5 minute drive tops.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review! We are pleased that you enjoyed yourselves and hope you keep us in mind next time you are in the area. We would love to see you again! Warmest regards, Katy Raney

"Unfortunate"

2
15/06/2017

Desk clerk upgraded me to a business suite when I checked in, larger room with a couch which was nice; but I had work to complete when I arrived and i could not get a Wi-Fi signal inside the room on my phone or laptop no matter where I tried. Signal was fine as soon as I stepes out into the hall but nothing inside the suite. Had good cell service so had to teather to my phone and use up data. And other than and unusually small bathroom it was alright. Was going to stay two nights but changed my schedule due to not being able to work in the room.

"3 Night Stay"

5
14/06/2017

I have stayed at numerous Best Western locations. This property is the best overall for service of any of my stays. The hotel is an older property but well maintained. The front desk people are exceptional, the housekeeping service is prompt and the breakfast and server outstanding. I may never get to Springfield again. If I do, I know where I will stay.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
You are the best !!!!!! We appreciate the raving review about our hotel and love that you enjoyed yourself while you were visiting. I will pass all the splendid compliments to our staff to let them know they are awesome. And again thank you for staying with us! Warmest regards, Katy Raney 417-799-2200

"Don't let the plain exterior fool you"

5
14/06/2017

My room was very nice ... particularly for the easonable price. Decent breakfast ... and free. Staff was polite and helpful. The young woman handling the guest kitchen/dining area was obviously interested in customer service.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review of the property. We appreciate the feedback and I will pass along compliments to Shirley in Breakfast. We would love for you to stay with us again and if you need any assistance doing so please call me and I would love to make the arrangements for you. Warmest regards, Katy Raney 417-799-2200

"Rude check-out staff"

2
14/06/2017

We were awakened at 7a.m. by a barking dog, when we reported this to the hotel we were pretty much told "well what do you want me to do about this". The woman was rude and hateful and didn't try to talk to the other guests to see what the issue was with their animal. Just left an overall bad taste in our mouth and next time we'll find a Marriott.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We again apologize for the wrong impression that was made about our property. This is not at all how we treat our guests, we think you you more as friends and because of that you were awarded 8,000 bonus points for your trouble as a apology for the barking dogs by the morning front desk agent. I would like to again let you know that the issue will be taken care of. Thank you for the feedback and we appreciate your business! Thanks again, Katy Raney

"Three Night Stay"

5
14/06/2017

Have stayed at Best Westerns on numerous occasions. Overall service the best of any stays. Front desk, dining and maid service staff were all outstanding. Great preparation and service of breakfast items.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so grateful for the wonderful compliments about our staff, we enjoy having you with us as much as you enjoy staying. I will pass along all the great things you had to say about them. We look forward to you staying with us again the next time you are in the area. If I can be of any assistance with arrangements please feel free to contact me personally. Warmest regards, Katy Raney 417-799-2200

"Great Stay"

5
07/06/2017

From the moment I called from the airport for a shuttle to the hotel until the shuttle returned me to the airport after my stay, I was treated by the staff and hotel very pleasant. When you travel as much as I do, believe me, this makes a big difference, I felt like I was an old friend of theirs.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and I am so happy to pass these comments along to my staff. If you would ever need any assistance please feel free to contact me personally. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Just alright."

3
06/06/2017

I personally think this place is over priced. It's nothing special. However, it's well kept. The rooms were clean and check isn't until noon which is nice, but it also delays check in until later because the rooms are ready. My son enjoyed the indoor pool, but we were sweating sitting in there watching him. The breakfast was good. William did a great job of keeping everything stocked and fresh. When we overlooked the pastries he showed them to us and let us know what else he had available. I probably wouldn't stay here again just because I can the same thing for cheaper.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if you would ever need my assistance, please feel free to contact me personally. Thank you, Katy Raney 417-799-2200

"Breakfast "

5
06/06/2017

William, the cook in the mornings is super nice. Kept everything full and clean. Offered lots of help. Great experience. The rooms where clean. Locations was perfect for us. Only down side is this location does not have a soda machine for guest. You have to buy one.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your detailed review about our rooms and description of our breakfast. We appreciate your business and we will pass along your comments about our staff. We look forward to you staying with us again!!! Thanks, Katy Raney 417-799-2200

"Very nice room"

4
05/06/2017

We had a king room. It was very spacious and clean. Check in was easy and fast. The staff was very courteous. The only complaint would be the space between the bathroom door, toilet and sink is very tight.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you much for the feedback of our property and the suggestion about the bathroom, every little bit helps and I will take the concern directly to our property owners. If you are ever back in the area please feel free to contact me directly. Katy Raney 417-799-2200

"Fit all my needs."

4
05/06/2017

The room was very clean and comfortable. Love the extra pillows and towels. We had a pet room,there were no residual odors or appearances of former pet tenants. We will definitely stay here again on next cross country trip. There is a nice grassy area to exercise pets and take a walk.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate you detailed review of our property. We take pride in our service and compassion for our guest. The review of our pet friendly accommodations was perfect and we are so happy you enjoyed your stay. If I can help you with future stays, please call me directly! Katy Raney 417-799-2200

"Best Western Review"

5
01/06/2017

I always stay at this particular hotel when I visit Springfield. It is near the airport and convenient. I like the breakfast offered as well. I would recommend this hotel over any other hotels in the area.

"Home on the other side of town"

4
31/05/2017

We usually stay at the BWP on Glenstone, but with the Car Show in town, everything was booked. The staff was helpful and with a little tweaking of the amenities we'll be back. This hotel is pet friendly.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for staying with us and if you would ever need our assistance, please feel free to contact our hotel. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean, comfortable, good value"

4
31/05/2017

Recently updated with comfortable furnishings. Location easily accessible from Interstate 44. Located on outskirts of Springfield leaving local attractions not conveniently available. Quiet setting with minimal external noise.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if you would ever need my assistance, please feel free to contact me personally. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Always happy here!"

4
30/05/2017

Reasonably priced rooms. Close to airport and highway. Consistently nice, clean, comfortable and quiet. Friendly desk staff. Tasty free breakfast. Rooms have fridge, hairdryer, coffeemaker, etc. We recommend this hotel!

Best Western P, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your detailed review about our rooms and description of our location. We appreciate your business and we will pass along your comments about our staff. We look forward to you staying with us again!!! Brandey McKnight

"Mini Vaca"

4
29/05/2017

Needs more friendly staff, most of the staff were just not very welcoming. All but one of them were. Other than staff, everything else was very good! The bed was comfortable, cable , Ac was good. Breakfast provided daily. Needs to switch up breakfast option on some days but I was good. Shuttle service was convenient for the airport. That was a plus having the shuttle.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review! We appreciate your business and hope you stay again in the future! Thanks, Katy Raney

"Business stay"

4
23/05/2017

Property and rooms were clean and updated. Bedding was comfortable. Location is close to the airport. I would recommend if you're in the area. Staff was friendly, knowledgeable and helpful. Thank you!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"5 stars for room, 1 for location"

4
23/05/2017

In past years we have stayed at the Drury Inn but the hotel has gone downhill. We then selected the BW. The location is horrible. Didn't really feel safe. But the room was spotless and the staff friendly. Unfortunately we won't be back.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your feedback and the review. We appreciate you as a guest and hope you choose Best Western in the future! Thanks Again, Katy Raney 417-799-2200

"I highly recommend this property."

5
22/05/2017

The price of the room for the value is great!! The people there made us feel like their guests are important to them. They were very accommodating to all of our needs. Access to the interstate and good places to eat in the area was very appealing.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your great comments about our hotel and the staff. I will be happy to pass this on to my staff. If you would need anything in the future please feel free to contact myself or any of my front desk staff. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel!"

5
22/05/2017

We are a family of 6 traveling for a bowling tournament and vacation. This was the only hotel that had adjoining rooms available. The rooms were very clean and cozy! When booking I first booked through a third party and when I went to adjust our dates it changed our rooms to completely different days so I called the hotel directly and talked to Katy and she fixed it for me after canceling out from the third party site. The staff was very friendly and always had a smile on their face when we encountered them!

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments and hope to see you and your family again. If you ever need my assistance please feel free to contact me or one of my staff. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great place to stop"

5
20/05/2017

We travel through this area several times a year and have stayed here on more than one occasion. We have always found the hotel to be clean and well maintained. The staff is very friendly and courteous. It is always nice to know you have a place to stay with comfortable accommodations at great value when in the area.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and we look forward to seeing you again in the future. Sincerely, Katy Raney Sales Director Best Western Plus Springfield Airport Inn 417-799-2200

"Call Center Inadequate!"

3
15/05/2017

I was so looking forward to my stay at this hotel based on the Trip Advisor reviews but unfortunately I made the mistake of making my reservations through the BW call center rather than directly with the hotel. I spoke with Michelle at the call center and specifically stated that I needed a first floor room close to an exit or I couldn't stay in this hotel. She put me on hold and supposedly called the front desk to insure a room was available. When I arrived after a 12 hr drive, not only was a first floor room not reserved but the hotel was booked and no rooms available. On the plus side - Angie, front desk attendant, went out of her way to try and accommodate me including trying to move me into the handicap room (unsuccessfully). She maintained a very professional and helpful/kind demeanor despite the fact that I was very angry and verbally less than professional regarding the situation. My only other recommendation is that the mattress in room 202 be changed as it is very uncomfortable and sagging.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the feedback and review. We apologize for the miscommunication of the room type and will contact Bw call center to make sure our guests requests are communicated across in a better manner. I will personally let Angie know of the kind remarks about her professional manner. Thanks for your patience in this matter and we hope in the future you give us another chance to give you a superior stay! If I can help you in any way making these accommodations next time you're in the area please feel free to call me personally. Thanks Again, Katy Raney 417-799-2200

"Awesome"

5
13/05/2017

Loved the stay Carrie and Shirley were very helpful thanks a lot for the wonderful room and stay. Rooms were very clean and breakfast was delicious can't wait to come back and stay again. Thanks to all that work here and makes this the best place it can be.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and hope we see you again. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice, clean!"

5
11/05/2017

Refrigerator and microwave, yes please! Very affordable, comfy, clean room. The staff is very friendly, the room is very nice. The bathroom is a bit small, but the rest of the room is great. I didn't use the pool, but there is an indoor pool. There is also a small fitness room, again I didn't use it. Overall, I would highly recommend!

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We are very happy that you chose to stay in our hotel and we appreciate your comments. We hope to see you in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"nice hotel"

5
11/05/2017

nice comfortable beds, clean rooms, breakfast was good, most of all the location is what we liked close to the airport, would recommend this Best Western to anyone. Will definitely stay here again if given a chance to.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and we look forward to seeing you again in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Booking Refusal"

1
11/05/2017

After a mistake on the original reservation booking online, I notified Best Western customer service who contacted the Best Western Plus Springfield Airport Inn on my behalf. The hotel charged me the full night stay as a no show and refused to rebook the correct date.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
The hotel is sorry that you booked the incorrect date when making your reservation, but as Best Western Customer Care was telling you, your reservation was past the cancellation date of arrival. BW Customer Care was contacted 2 days after the reservation and they contacted out hotel. Because, this reservation was a no-show reservation and 2 days later being contacted was too late for any refund. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Very accommodating staff and clean rooms."

5
09/05/2017

They offered a "hot breakfast" from 6:30 to 9:30 am. I was use to cereal, rolls and so on but was not expecting.... Hot biscuits, gravy, eggs and sausage! It appeared that it was being cooked by a wonderful lady named Shirley!! She was on the ball and when a tray got low, she disappeared and returned with more of everything needed. I was pleasantly surprised by her service and the meal itself! They need to hang on to this gal!!!

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and we appreciate the feedback. We are pleased you are willing to stay with us again and we look forward to it! I will pass along the compliments to our staff and we will see you soon. Thanks again, Kat Raney 417-799-2200

"Excellent, well run, clean hotel."

5
08/05/2017

It was our first time staying here and we loved it! The room was clean, the food was good and Shirley, who works in the eating area, was amazing! She kept the area spotless and well-stocked! The general manager was wonderful to work with as well.

Best Western P, General Manager at Best Western Plus Springfield Airport Inn, responded to this review
Lavina, Thanks to you and your husband for the wonderful comments about our hotel and it's employees. We appreciate your return to our hotel and we and look forward to seeing you again in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Spring trip to Michigan"

5
04/05/2017

This was a wonderful place to stay. Wish we were there longer!! Our room was spacious, clean and welcoming. Queen sized beds that were to die for.. Small bathroom, there was a TV, Micro, fridge, and coffee pot. The staff were the best. I would like to thank Maria Torres for the clean and comfortable room, Shirley (?) our breakfast lady who had everything hot and ready. Clean and sparkling. The Check-in girls were very personable and helpful.

"overnite"

5
04/05/2017

very good experience left car to make plane trip, found everything in order when we returned appreciate taxi service made available to us when we departed and when we returned room was very adequate and reasonable

"Wonderful Place"

5
04/05/2017

The friendliness of the front desk staff made all the difference at this hotel. The location is wonderful. Easy on-off the interstate and lots of gas and restaurant stops nearby, yet the first floor room was quiet and virtually noiseless. Room was exceptionally clean and welcoming.

"Shelter from storm"

5
03/05/2017

Traveling through Springfi7when we were hit by a terrible thunderstorm. Stopped at a local resta d they recommended this Best Western. Glad they did. Beautiful room, very clean and comfortable. Bathroom was a little small but it was clean. Great biscuits and gravy for breakfast. Thanks for giving us a nice place to rest and shelter from the storm.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback on our property! We appreciate it and hope you stay with us again!

"Pleasantly Surprised"

5
01/05/2017

I usually stay at Marriott's and such....so I've never stayed at a Best Western and I was pleasantly surprised to see that this one is very updated and modern. Very Clean. They had a great breakfast selection. Staff was pleasant when I arrived....offered special checkout and added me to their rewards program. I will definitely seek them out in the future.

Best Western P, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and we appreciate the feedback. We are pleased you are willing to stay with us again and we look forward to it! I will pass along the compliments to our staff and we will see you soon. Thanks again, Kat Raney 417-799-2200

"Nice place to stay."

4
27/04/2017

Our stay was on the weekend, we had set up a late check-in so it greatly bothered me that to save our room they called and required a credit card payment. We had planned to pay cash separately when we arrived. So yeah, no payment till check in did not work out. I guess if they would not have got ahold of us for payment while we were traveling we would not have had a room when we arrived. I liked having an indoor pool, nice breakfast and in-room appliances! Was very clean and comfortable.

"Not bad if traveling with a dog."

4
25/04/2017

Booked it over the phone and to my surprise they told me right away they it's gonna be $15 for the dog. (most hotels try to hide it, at last in my experience) Rooms for travelers with pets are located at the end of the hallway so you have awesome aces to the back door that opens to a big back yard 75'x 75'. Three sides of this yard are fenced in and one is open to the parking lot so you can let your dog off leash if he/she will come back. The rooms are comfortable as most BW are in my experience. Staff was nice and even when my dog started barking at them for trying to clean in the morning before we left nobody complained. One problem I have encountered however is the shower. Mine for some reason was without the plastic shower curtain that stops the water from flooding the room and so the room got all wet. (that's the reason for the 4/5 stars) BTW. The internet is a bit slow in the pet rooms as well but low quality Netflix worked on my laptop.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. If you would ever need our assistance in the future, please feel free to contact us and we would be happy to help you with anything that you need. Sincerely, Katy Raney

"Hotel has very nice renovations, its like new!"

5
25/04/2017

I have stayed here once a year for the past 6 years. When I arrived this year I had a surprise waiting for me. They had renovated the whole interior. It was like stepping into a new building. Everyone was so friendly and most important to me is the beds were very comfortable. The price for the room was very reasonable. I would highly recommend this hotel to anyone staying in the Springfield MO. area.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the excellent review. We appreciate the feedback and hope you stay with us again in the future! Thanks again, Katy Raney

"Emergency stop"

5
23/04/2017

We had originally planned on camping, but after hitting something on the highway in the dark that damaged one of the leveling legs on the camper and nearly sent us off the road, we had to pull off and get a room. Charlotte greeted us at the front desk and was extremely friendly and accommodating. She really turned a scary situation into a caring and fun one for our family. They only had a king bed room left and she gave us a rollaway. Very clean and the shower pressure was amazing! We could see our vehicle and camper from our room in the well-lit parking lot. The pool was perfect temp too! Great for unwinding! Breakfast was delicious, something for everyone! The boys especially liked the whipped cream for their waffles. Shirley kept everything stocked and extremely clean! On the way out we were allowed to take a care bag with a water, muffin and banana which was a great snack for the kids on the way home. We'd definitely stay if ever in the area again! Thank you for the wonderful experience!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the amazing informative review! I will be sure to pass along all your great praise to Charlotte and Shirley. We look forward to you staying with us in the future! Thanks Again, Katy Raney

"Unplanned stop wi.thout reservations"

5
19/04/2017

Newly renovated hotel. Very nice nicely done. Immaculate. Very quiet, I heard nothing through doors or walls. Price very reasonable. Of the three hotels I stayed in over the past 4 days, this was by far the nicest. I am glad I stopped.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the review! We appreciate the feedback and hope you will stay with us again! Thanks, Katy Raney

"Business trip"

5
17/04/2017

Very clean rooms, Beds were very comfortable I would definitely stay here again, the staff was very friendly and helpful, highly recommended!! I will look for the Best Western Plus , when we are looking for a place to stay !!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the review and we appreciate the feedback. We are pleased you are willing to stay with us again and we look forward to it! I will pass along the compliments to our staff and we will see you soon. Thanks again, Kat Raney 417-799-2200

"Awesome Breakfast Buffet"

5
16/04/2017

This Hotel is Run Very professionally.It is very clean with housekeepers being very friendly and helpful.We were visiting our grandchildren in Springfield and they stayed with us.This Hotel is very kid friendly with having a pool that was clean and just the right temp. The Hotel is close to fun activities in the area.We were very impressed with the breakfast buffet.It was very spacious.Shirley the hostess made sure the food was hot and kept the buffet area very clean.The steamer tray with hot fried potatoes was very scruptious,My 5 year old Grandson had spilled his drink,Shirley was right there to clean up the mess with no hesitation.Everything was well stocked and ready for the large crowd that was there.Best Western is lucky to have such a good worker with a great personality.We appreciate the desk help to be so accommodating too!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the review and the wonderful comments on our breakfast and I will pass along the compliments to Shirley. Look forward to seeing you next time you are in the area! Thanks again, Katy Raney

"Very nice accommodations and staff."

5
16/04/2017

Room was excellent. Nice breakfast. Shirley helped me with gluten-free options at complimentary breakfast. I arrived without a reservation and the front desk offered me a room with AAA discount, which resulted in a good rate.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the review and the wonderful comments on our breakfast and I will pass along the compliments to Shirley. Look forward to seeing you next time you are in the area! Thanks again, Katy Raney

"Great staff"

5
16/04/2017

The staff were all super friendly and the rooms were very clean. It was a little expensive but it was worth it. The only issue I had in the whole trip was that the bathroom door wouldn't open all the way unless the toilet seat was up. I feel like that shouldn't prevent anyone from going though.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the review. We appreciate the feedback and I will pass the toilet seat issue along to management. We hope to see you back in the future. Thanks again, Katy Raney

"Small bathroom no hot water, clean"

4
11/04/2017

Love best westerns pillows! The hot water heater was having issues so water was barely even warm during our stay, and oh the bathroom in king room was annoying small had to shut door and maneuver around it to get to the shower I was told upon checking out I'd get points on my be card and I didn't receive the extra, and when we showed up after 3pm and our room wasn't clean yet, so we waited In the hall until done.10-15 min. Otherwise it was clean hotel better than a lot of other hotels

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
We have checked your rewards and the extra points for your inconvenience were added the day you checked out 4/3/17 in the amount of 8,000. The hot water issue is fixed and again would like to apologize for your trouble. If you have further questions please call the hotel, we have tried to call both numbers you have on file and they are wrong numbers and we would love to speak with you on this matter. Thanks Again, Katy Raney 417-799-2200

"Nice motel"

5
11/04/2017

Spent two nights at hotel. Utilized the shuttle to the airport. Was very pleased with the service and the staff and the room. I would suggest that they clean their carpets. The rest of the room was clean and nice.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate the great comments about our hotel. you stayed in room 211 and we apologize for the carpets and we have cleaned the thoroughly. If there is anything in the future that we can help you with, please feel free to contact us. Sincerely, Katy Raney Sales Director Best Western Plus Springfield Airport Inn 417-799-2200

"Great staff and place"

5
10/04/2017

The staff at check on was great they got us checked in and told us where everything was. Very helpful. They put me in a room that was close to the exit so I was able to take my dog out while we stayed.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great Stay"

5
09/04/2017

Highly recommend. Staff was very helpful and friendly. The hotel and rooms very clean and comfortable. The breakfast was good with lots of selection. The scrambled eggs were fluffy!! We enjoyed our stay and hope you do too!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Worth the extra mile"

5
07/04/2017

So I travel a lot for work and am a member of just about every hotel chains rewards program. I can honestly say that you should not waste your money at the other hotels in the area. The room was spacious, and superbly clean. The bed was comfortable, and the bathroom impeccable, nice spa head shoer and plenty of hot water at a great strength; no wimpy water pressure here. The staff was courteous and went out of their way to make you feel at home. Lastly, for the price ($60/night) you can't beat it. Will definitely make this my hotel of choice when I am back in the Springfield/Branson area.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind comments about our hotel and taking the time to fill out the TripAdvisor survey. We appreciate your business and look forward to seeing you again. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Good trip!"

5
28/11/2016

We stayed here on the way home from Thanksgiving. The room was clean and a good price. Breakfast is included. Angie was helpful at check in. I would recommend this hotel to anyone. If we break up our Christmas trip we will be back.

"Great"

5
28/11/2016

We first checked in at the Fairfield Super 8, walked into our room and walked out. The BW in Fairfield is what we expect of a hotel stay. The Super 8 in Fairfiled is more like an hourly rate roach motel.

"Great"

5
27/11/2016

Great hotel, staff was good breakfast good... pool was the only problem, it was awesome.except it turned fiancees hair green.. other than that great.. that 1 problem.isnt enough to give any less stars

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I am sincerely sorry that the pool was a problem we had it checked immediately and taken care of. Thank you for the great review, we appreciate the honesty and compliments and hope to see you the next time you are in the area. Katy Raney Sales Director 417-799-2200

"Exactly what we needed"

5
27/11/2016

We were traveling for Thanksgiving and stopped in Springfield to see family. Based on TripAdvisor reviews, we tried this Best Western and found it to be exactly what we needed. Clean, comfortable and with excellent service - all for a relatively reasonable rate. Thank you to the staff for providing us with a perfect stay when we were tired and needed a good overnight stop to rest and revive. Will definitely stay here again when we're in the area.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
We are so glad you stayed too, we strive to give our guest exactly what you described during you holiday travels. I hope the next time you are in the area we stand out and you grace up with you company again. Safe travels home. Sincerely, Katy Raney sales Director 417-799-2200

"multiple stays"

5
18/11/2016

Have stayed here multiple times. It is half way to our destination in Texas. Staff has always been friendly and cheerfully sees to our every need. Our room has always been clean and comfortable. I especially like the easy chair in our groom.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for selecting our hotel on your way to Texas. We appreciate your dedication to our property and we thoroughly enjoy your visits with us. If there is anything that we can help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Very good airport area choice"

5
18/11/2016

This hotel was clean and comfortable. It was very close to the Springfield airport and provided a free taxi to and from the airport. The Grab and Go bag in the morning was a nice touch, as we had an early flight and didn't have time to go to their breakfast room. The bag included a muffin, a banana, and a bottle of water. The front desk personnel were very friendly, helpful and professional.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if we can ever be of assistance in the future please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Quick trip"

5
17/11/2016

Just needed a place to stay while we went on a college tour, and this worked out just fine! The breakfast wasn't anything spectacular, but considering the cost for the night stay, I wasn't bothered by it.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to complete the TripAdvisor survey. We are improving our breakfast and hopefully you will enjoy more the next time you stay with us. Please let me know in the future if you ever need my assistance. Sincerely, Carol Johnson General Manger Best Western Plus Springfield Airport Inn 417-799-2200

"Close to the airport."

5
15/11/2016

We had a very early flight out from Springfield and Best Western Plus was the perfect location. Close to the airport, several dining places and gas stations to refuel the rental car. The room was very spacious and clean.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate the nice comments and if there is ever anything that we can help you with in the future please do not hesitate to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean and Friendly"

5
13/11/2016

The staff was very helpful and friendly. The room was clean and comfortable. There are near by places to eat. Only a few minutes from the Springfield airport. The complimentary breakfast was fresh and tasty.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for completing the TripAdvisor survey and giving us great comments. We appreciate your business and if you ever need anything, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice and clean - comfortable room"

5
12/11/2016

Great place to stay when we are in Springfield. Quiet hotel with a good, hot breakfast and friendlt staff. This was our second or third time to stay here. We will definitely be back again. They had good coffee too!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Great location- Defenetly will stay again"

4
09/11/2016

Very impressed with this hotel for the very reasonable cost. We were registered at a different hotel, but switched to Best Western. Staff was friendly and professional. Breakfast staff very efficient.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate the good scores that have given the hotel and will continue to give the best customer services and you ever need assistance do not hesitate to give us a call and we will be happy to help you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Will Stay Here Again"

4
05/11/2016

This location was clean & comfortable. As soon as I opened the door, I could tell that someone had smoked in this Non-Smoking Room, and they quickly gave me another NS room. They had to take the first room "out of service" because of its last visitor! NS is very important for persons with asthma.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey and giving the hotel such good scores. We appreciate you choosing our hotel for your stay and if there is ever anything that I can assist you with in the future please, feel free to contact me. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Springfield Airport Inn"

5
03/11/2016

Place was nice. Would stay again if in area. Breakfast good. Did not start until 0630, should be 0600 on week day. room was nice and clean. Bed was ok. Think matress needs to be replace or at least turned over..

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We are considering your suggestions and appreciate your thought. Please feel free to contact me if I can ever be of assistance in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Perfect location near airport"

5
31/10/2016

This is the nicest Best Western I've ever stayed on. New with all the amenities you'll need...from pool to breakfast. The front desk staff very helpful suggested we visit the6local restaurant next door for great country cooking plus discount for BW guests.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"No words..."

1
31/10/2016

Would not recommend. Angie was great, but other than that, totally dissatisfied. The bed was uncomfortable, breakfast, what breakfast? The stay was not enjoyable and would definitely not recommend this hotel.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
We apologize for any dissatisfaction you had at our hotel and would love to make it right, If you could call the hotel directly and speak with me personally I would appreciate it. I am here Mon-Fri 7am to 3pm. Thanks, Katy Raney Director of Sales 417-799-2200

"Quick overnight trip"

5
30/10/2016

Room and hotel were clean inside and out. Breakfast was hot and ready. Everything was just as I expected. We called to check in about an hour early and staff was very accommodating. No issues or problems.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Great hotel to stay in!"

5
29/10/2016

We have stayed at this hotel for each of our visits to MO to visit family. We really like staying here and really appreciate the friendly staff! We appreciate all the help the staff gives us and the breakfast is very satisfactory.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate the great comments about our hotel and staff. Please feel free to contact us in the future if there is anything that we might be able to assist you with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"I liked the quietness of the room."

5
28/10/2016

The room was very comfortable. We stayed in room 118 and the restroom was small. Had to shift to the side of the commode to shut the door, so privacy while using commode was either door open or shift.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and I will pass them along to my staff. Please contact our hotel if we can be of any assistance to you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Quality hotel"

4
26/10/2016

Quality hotel, excellent price! Staff were courteous and friendly, helpful when needed. Breakfast was hot and plentiful. Most importantly, the room was clean and fresh smelling, not overly perfumed as is true at some hotels. The bed was comfortable and made for a relaxing evening and a good night's sleep. It is on a main thoroughfare of Springfield, making it easy to get to my destination. I would recommend this place to my friends if they were staying on the northern part of Springfield!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey and saying such wonderful comments about our hotel. If you would ever need our assistance in the future, please fell free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great Value!"

5
26/10/2016

Very comfortable room, accommodating staff, great breakfast, closeness to airport - all plusses for our stay. It made our short stay in Springfield, MO a pleasant one. The family style restaurant down the street was excellent!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the nice comments that made about our hotel. We are glad that you enjoyed the little diner down the street. We hope that you will be staying with us again in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western Plus Airport Inn"

4
24/10/2016

This Hotel was neat and clean. It was very helpful that they allowed pets..even though there was a $15.00 charge. The staff was great. Breakfast was not the best. Save yourself and buy coffee in town. The food had little or no flavor. Still, i would stay here again. Plus a wonderful family restaurant called Allies ...I think. Anyway we really enjoyed it.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Loud outside noises"

3
24/10/2016

The phone lines were down and took awhile to get a room, the room was clean though. Then at 4:30 am a car alarm went off followed by train whistles every hour. Doors in the hallway slammed shut instead of shutting slowly and quietly.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I want to apologize for the noise problem. If you could please contact me personally, I would love to make this right. Thank you, Katy Raney Sales Director 417-799-2200

"Nice Hotel!"

4
24/10/2016

Very nice hotel. Clean rooms and comfortable beds. A little ways out of Springfield, but still close enough to work! Smaller bathrooms than most newer hotels. Good breakfast choices except for the eggs.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Very comfortable place, friendly & helpful staff"

5
24/10/2016

I needed a place to stay for the night after missing a flight, and this place was a great choice that really helped me relax after a very long day of inconvenience! Several other hotels I'd called beforehand were fully booked, and I was super frustrated by the time I got thru to this one, where I got the last available room for the night. I was super hungry to by the time I arrived, so I tried the family-owned diner behind the hotel, which served an amazing home-style dinner! My stay here was a very pleasant experience.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"No sleeping"

3
24/10/2016

Sleeping in this motel will only be possible with ear plugs. Train whistles blow all night and the doors to other rooms bang throughout the night. The room was clean and the bed was comfortable. When checking in the phones were down and it took awhile to get checked in.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I want to apologize for the noise problem. If you could please contact me personally, I would love to make this right. Thank you, Katy Raney Sales Director 417-799-2200

"Good, but..."

4
21/10/2016

This is a nice, clean, well maintained hotel, very close to SGF. My only complaints were I didn't find the sheets the most comfortable that I have slept on and none of my devices would hook to the wifi. We left too early to tell what the breakfast was like, but they gave us to-go bags. The price was reasonable and I would stay there again, if I am in the area.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Great stay"

5
21/10/2016

Stayed two nights for a soccer tournament, enjoyed the facility, very up to date and nice surroundings. The room was comfortable, bed was comfortable, pool was good but slanted on all sides (still had fun), breakfast was awesome, and everything looked new and clean.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Clean, Nice, W/Airport Shuttle"

4
18/10/2016

I found a very good rate online, and booked without knowing for sure what would greet me upon my arrival (because of the low rate). Turns out I have stayed in much more expensive places with accommodations not nearly as nice! I was very pleased - the room was very clean, modern, and, wonder of wonders, the lamp bases had USB ports! I don't find them everywhere, so it was a nice perk. The desk clerk was helpful and pleasant, and the next morning breakfast was pretty good. Not a full breakfast bar, but I wasn't disappointed, at least. Possibly the best part - other than the great rate - was that I found out that I could leave my car at the motel instead of having to park in long-term parking at the airport, and the motel provided shuttle service via a contract with a local cab company both to and from the airport. The cost for this was half of the airport fee, and I didn't have to deal with taking my car to the airport. So all in all, this was a gem of a discovery! (NOTE: In the extra review tabs, the question asked is "does the motel offer free transportation to the airport?" The service is free, as far as I know. The cost for me to leave my car at the motel while I was gone on my trip was $6 per day, while the airport long-term parking would have been $12 per day, plus the cab service that the motel has contracted with is free to guests - the motel pays their fee. I did tip the driver both going to the airport and coming back 4 days later.)

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Very pleased"

5
18/10/2016

One of the best Best Western's I have stayed in. The breakfast was the best we have had. The room was very clean and up tp date. Ask for a room away from the train. We enjoyed going to the restaurant next door. Very large portions.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"It worked out well for our needs."

4
16/10/2016

Airport pickup seemed slow and was a taxi not hotel shuttle but the drivers was very knowledgeable of the area and most helpful with our heavy bags. Front deal offered a to go breakfast sack since we were leaving before breakfast was served.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your review, It helps to know what we can improve on. Sorry to hear that the taxi service was slow and I will pass along the info to see about correcting that. If you ever need accommodations staying in the area again, please don't hesitate to call us. Thanks Again, Katy Raney 417-799-2200

"Clean rooms"

5
15/10/2016

Always clean and comfortable. Has a nice pool and breakfast. Also they have free taxi service to the air port. Staff has always been friendly and helpful and since we stay there quite a bit due to my husbands flying to and from work it is nice they remember our names and treat us like friends.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind words, we are grateful that you chose us! We enjoy having you stay and look forward to seeing you in the future. Please let us know if we can help accommodating you again next time you are in the area. Respectfully, Katy Raney Sales Director 417-799-2200

"Ok Stay"

3
14/10/2016

At checkin the clerk just didn't act happy to see us. I just blew it off to maybe she's having a bad day. The room was comfortable and everything looked in order. All was fine till about 9:30pm and our do opened. I guess they give someone else the key to our room. Called the front desk and they where very apologetic. They even called back to explain what had happened. All in all a descent stay

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I am very sorry that someone walked into your room, there are no excuses for that. Please call the hotel directly and speak with me so we can discuss this further. I would love for you to stay with us again. My name and number are below and I am at the hotel Mon. thru Fri. You can ask for myself or Carol. Respectfully, Katy Raney Sales Director 417-799-2200

"Comfortable, clean"

5
14/10/2016

I had a nice stay for a business conference. Room was comfortable and clean. Breakfast was repetitive for a multi-day stay but did offer a few options that met my needs. Contact I had with staff they were helpful and friendly.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
We appreciate your business and hope that in the future we can accommodate you again. If you need help with reservations please feel free to contact us personally. Thanks for the great review. Sincerely, Katy raney sales Director 417-799-2200

"An Excellent Choice at Bargain Price"

5
12/10/2016

We checked in late after a long day on the road. The room was beyond expectation for the price. Comfortable bed with down pillows and nice linens. Plenty of towels for 2 or more. Soaps, shampoo, conditioner. Adequate bathroom, on the small size but plenty serviceable. Iron and ironing board, hairdryer, free wireless and hardwired Internet, 24-hour guest laundry and business center. Electric car charging complimentary for guests. Also complimentary airport transportation via taxi service that runs 24-hours with vehicle storage at a nominal price. The carpet appeared to be fairly new, with memory foam padding, very nice on the feet. We were hungry and tired, arriving after 9:00 pm, with many restaurants closed. The front desk recommended Casey's (a convenience store and gas stop) just a stone's throw down the road. We are not junk food eaters, but we were ready for some rest and so, off to Casey's we went. Surprise, surprise! The store had a mini deli sandwich counter and we enjoyed 2 Delicious wraps. My husband had the Italian of flatbread and I had the Turkey Club in a spinach wrap. Fresh ingredients, nice condiments and a lovely lady who fixed out dinner. We bought some Blue Moons to wash them down and back to the hotel we went to enjoy and relax. Better than usual breakfast in a nice room with TV and a very efficient hostess, clean and well stocked. Real scrambled eggs, fat sausages, biscuits, gravy, fresh fruits, yogurt, milk, juices, coffee and BONUS Belgian Waffle maker. Very good hotel, easy to get to, friendly staff and good eats!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey and writing such a glowing review for us. We are thrilled that you enjoyed your visit with us and hope we will see you again. I am passing this along to my staff and I know they will appreciate your comments as I did. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Home away from home"

5
05/10/2016

Everyone was so helpful in helping us get around the area that was new to us. Great location near airport yet close enough to all that we needed. No airport noise heard which was surprising considering it was less than 3 miles from airport.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much Marge for your warm thoughts of our hotel. I am so glad we made it easier for you to get to know our area better, we sure enjoyed having you here. If you are ever in the area again, please feel free to contact me personally. Thanks Again, Katy Raney Sales Director 417-799-2200

"Could have been better!"

4
30/09/2016

The hotel overall it was a nice place the noise in the hall that drove me nuts must've been a tractor pull convention or something because those old people got up and just kept up all night what a waste of time and money !

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you taking the time to complete our survey and we regret that you were not satisfied with our hotel. I apologize profusely for the noise the night you stayed. We try to keep the groups contained to one area and we deeply regret not giving you a more comfortable, relaxed environment. Please feel free to contact me directly on this matter. Respectfully, Katy Raney Sales Director 417-799-2200

"Clean"

5
30/09/2016

My mother passed away & we drove from Texas to Illinois. We did not have a reservation & we were accommodated in both Springfield Missouri & Macomb Illinois. I would recommend any best western plus properties for accommodations.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
We appreciate you taking the time to fill out the TripAdvisor survey. Thank you for the nice comments and again, we are so sorry about the loss of your mother. I hope that you are doing well. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Beautiful"

5
29/09/2016

Beautiful well kept and very welcoming. We were very pleased with the stay and would stay again if in the area. The staff was all very helpful and pleasant. The brrakfast was delicious and very good. Thanks

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
So happy to hear you were pleased with your stay. If you are ever in the area again, we would love to accommodate you. I am here if you need assistance making reservations or anything at all. Respectfully, Katy Raney sales Director 417-799-2200

"Recommend this hotel"

5
28/09/2016

room and hotel were very clean. The staff was very pleasant and helpful, especially in facilitating the process in which my car was being picked up by a transport company while we flew home. Excellent location being close to the airport

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the kind survey. We love that we could help you and look forward to seeing you the next time your in the area. Please feel free to contact me with any future stays. Respectfully, Katy Raney Sales Director 417-799-2200

"Gorgeous and comfy!"

5
21/09/2016

Seriously, you need to stay here! The rooms are beautiful and so comfy, great beds, super great staff! We got in very late after a long day of travel and the clerk was expecting us and knew our names. It felt so personal and welcoming. She even gave us each a little tote bag with snacks, fruit, and water so we didn't have to go to bed hungry. That's the kind of care that will keep me coming back!! The breakfast buffet was great and they even had gluten free options available for me! Do yourself a favor and stay here if you're in the Springfield area!! A +++ hotel!!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. My staff and I are so happy that you enjoyed your stay with us and appreciate your kind remarks about hotel. We look forward to you visiting us again and if you need our assistance please feel free to contact me or my staff. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great"

5
20/09/2016

Flying out of Springfield, Missouri is not easy for a resident of Arkansas. The choice is to fly out of Little Rock, Arkansas or out of the airport in Springfield. The airport in Springfield is closer to my place of residence, so Best West Plus at your airport location is always the first consideration. On top of that the reception whether over the phone or in person is always a very pleasant experience.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for you survey! We are happy that we could fulfill all of your needs before your flight out and we look forward to seeing you on your next trip. Please let me know if I can ever help you making any accommodations at our hotel in the future. Sincerely, Katy Raney Sales Director Best Western Plus Springfield Airport Inn 417-799-2200

"Nice, clean, friendly"

5
18/09/2016

We spent less than 12 hours here, but the staff was friendly and the room was very clean, as was the lobby and common areas we could see. We were upgraded on arrival but were too tired to try out the in room hot tub. We did appreciate the extra large room, though!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your business and if you would ever need any assistance in the future please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent experience"

5
18/09/2016

The staff was friendly, efficient and evidently well trained. The room was quite adequate with no problems encountered. I especially appreciated the special goodie bag of water and snacks provided to me on arrival.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your business and if you would ever need any assistance in the future , please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great Motel!"

5
16/09/2016

The room was nice, clean with a comfy bed; also appreciated the free hot breakfast in the morning before continuing on our road trip. The location was very convenient to restaurants and the interstate.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your business and if you would ever need any assistance in the future , please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"65th high lschool reunion"

4
12/09/2016

got laryngites on the first morning and could not talk for the two days. Therefore I stayed there the most of the time. I did miss not being to park by my room. I was unaware of that until after I checked in.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your business and your comments about our hotel Please feel free to contact us if you ever need our assistance. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"none"

5
12/09/2016

nothing reallt to say .everything was good, people were friendly, room was clean. would have liked the pool to be open later as by the time we ck'd in and had dinner the pool was closed. we totally enjoyed our nite .

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if ever need oir assistance, please feel free to contact our hotel. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Would likely stay again"

4
09/09/2016

Very convenient from airport. Clean and comfortable. Friendly, helpful staff. Breakfast very standard but plenty of options. In-room jacuzzi tub actually worked very well. Nice large tv with good channel selection.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your business and your comments about our hotel Please feel free to contact us if you ever need our assistance. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Last Minute Choice"

5
07/09/2016

My husband and I were driving back home from Indiana to Dallas and had to leave Monday, Labor Day. Due to it being a holiday we did not know what kind of traffic we would encounter and how long we would drive. Both did not want to drive long after dark. We figured we would make it to Springfield, MO not long after dark. I was looking for places to stay on my phone and found a couple of hotels. My first choice was a LaQuinta which let you hold a room with just your phone number which I did. You do need a credit card once you arrive but this is very easy to do and they give you a four hour window to arrive. After searching a bit more I found the Best Western Plus (Airport) on another website for $40.00 less. Since we were only staying the night I actually went through the process of booking and prepaying (they did not have the same app). This Hotel is about 2 miles off the expressway even though it is a half mile from it. We arrived around 8:30 and found Angie checking in another person. She did acknowledge us and once the other person was done she helped us. She gave us all of the hotel information that pertained to our stay and was very helpful and friendly. We went up to our room and found it to be large and very clean with nice furnishings. Microwave, refrigerator and single serve coffee pot. The bed and bedding was very comfortable and very clean. The bathroom is modern though very small. Others commented on the bathroom door which is an obstacle but one that was easily overcome. You have to walk in and stand by the sink and then close it. I will say for us this was not a problem but could be for some people. I went down for breakfast and have to say the coffee was very good. The room was exceptionally clean and there was an employee present the majority of the time it was open. If she had to leave she returned in a couple of minutes and kept it spotless. There is an elevator that was quick, a pool which we did not use but looked inviting and a workout room. All in all if I ever needed a place to stay I would definitely choose this hotel again.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the survey on TripAdvisor about our hotel property. We appreciate the wonderful comments and would like to extend another invitation to stay with us again. Please do not hesitate to contact me if I could be any assistance for you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great place to spend a restful night."

5
06/09/2016

Great! The little food bags were a total surprise and very fulfilling. Gave us refreshment in evening and again in morning. The rooms were pleasant and bedding comfortable. Staff was great. Proximity to airport super. Thanks.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out our TripAdvisor survey. We appreciate your kind comments and your business with our hotel. If there is ever anything that we can assist you with, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great Place To Stay"

5
05/09/2016

We stayed here on a recent Friday night. While our stay was brief, our experience was excellent. From check-in to check-out this hotel was top notch. The staff was friendly and the rooms are in exceptional condition. The free breakfast was hot, fresh, and tasted great. We get to Springfield often to visit our daughter. This will be our go-to hotel for our visits. Great job!!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments concerning hotel and if there is anything that we can help you with please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Love this hotel & staff"

5
05/09/2016

Love everything about this hotel and staff. We stay here every year when going to our family reunion in Indiana. We're always able to get a room, whether last minute or booked in advance. The beds are so comfortable too!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments concerning hotel and if there is anything that we can help you with please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Quick stay in Springfield"

5
05/09/2016

Great staff, they were very helpful when checking in and when giving directions. Rooms were clean and modern. Location was good from airport and bingo emporium. Breakfast was quick and had many choices. We have stayed at this motel before and will stay again if we are in Springfield.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out our TripAdvisor Survey. We appreciate your business and your kind words about our hotel. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"VERY pleased."

5
05/09/2016

Room was clean, quiet, and bed was comfortable. Breakfast was more than adequate. Will definitely stay at this facility again if in need of lodging in the area. Front desk help was quick to respond to my need for lodging late in the evening.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments concerning hotel and if there is anything that we can help you with please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Liked it!"

4
01/09/2016

Great breakfast. Clean rooms and super pet-friendly. I booked room online, so you're never sure about quality of the facility. Me & my family were pleasantly surprised. Friendly night staff. I would recommend to anyone look for a stay near the airport.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments concerning hotel and if there is anything that we can help you with please, feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"greata place to stay"

5
30/08/2016

my husband and I were traveling from Oklahoma for a special occasion and visiting with family. the room was very comfortable, temperature and bed and pillows were just right. no bad smells. the bathroom was clean which is important to us. staff was extremely friendly and signed me up for rewards program. breakfast was good. one thing though, the floor around the waffle maker was sticky to walk on. all in all a good place to spend the night .

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for completing the TripAdvisor survey and giving us great comments. We appreciate your business and if you ever need anything, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Fantastic Stay"

5
29/08/2016

This hotel appears to have recently been renovated, and is impeccably maintained. This is the cleanest, freshest smelling room I have stayed at in the past year. Definitely will return any time I am in there area

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is ever anything that we might assist you with please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Comfortable, Quiet Night"

4
27/08/2016

Stayed overnight on a Thursday. Helpful, friendly Katy made our stay enjoyable. Good WiFi and breakfast, easy to get to and from. The bed was slightly soft for my taste but certainly acceptable. Very comfortable lounge chair and Ottoman. Didn't use the indoor pool but it looked quite nice. Just what we needed for our pass thru Springfield.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is ever anything that we might assist you with please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Fresh paint and clean rooms"

5
23/08/2016

This hotel was just remodeled and you can tell Fresh paint and clean rooms. The bed was new and so were the carpet. Katy the front desk lady was especially fine gave me tips on the best restaurants and food

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey for TripAdvisor. We appreciate your comments very much and if you ever need any hel[ in the future please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2201

"Great place to stay! The rooms are clean, the staff is very accommodating , they are able to get you to and from the"

5
21/08/2016

clean, they are attractive and the beds very comfortable. The staff is extremely accommodating and computer usage is available. Have stayed there several times when I've flown out of Springfield. It's one of the best places I've stayed in my 70+ years. accommodating, computer access is available, they have a great breakfast,

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Family road trip"

5
21/08/2016

The room was nice and clean, even though we were able to get double beds. They gave us extra towels and shampoo free of charge. Rooms are very sound proof because we heard no one at all. Free breakfast was nice as well!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the survey on TripAdvisor about our hotel. We appreciate your comments and if there is ever anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Friendly staff"

5
21/08/2016

Everyone was very courteous. Very clean rooms and the hotel itself also. The breakfast was hot and the lady working it was very nice kept it full all the time. The only thing was a little farther from the highway than I thought.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Nice place to stay close to the airport"

4
21/08/2016

I had to book a room because I missed my flight and the next one was in 16 hours. It is abut 4 miles to the airport but with nice amenities. Unfortunately I was not in the mood for the amenities. Room and bathroom were recently renovated and very nice. It also had a nice 45" HD TV. No eating places that are within walking distance.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Barking Dogs, Hard Beds, Horrible Breakfast"

1
16/08/2016

Check-in was the only good experience. Guest with the barking dogs and the guest next door watching television with the volume louder than the barking dogs was very frustrating! Breakfast offerings included biscuits, terrible, tasteless, thin gravy from a powder mix; terrible, tasteless, rubber eggs (probably frozen); terrible, tasteless, frozen sausage; no coffee and no attendant. Found the breakfast attendant behind the front desk complaining to office staff about how bad some of the breakfast items were and that guests expect better. Asked if someone could make more coffee, several guests were waiting. At check-out we canceled our reservation for the following Thursday and Friday night. Asked for a cancellation confirmation and was told they didn't have one they could provide us with, asked for an e-mail confirmation and was told they would send it, 9 hours later no e-mail, called the 800 # for BW, explained why I was calling and was given a cancellation number. Internet very slow. Beds very hard. Bathroom very small. Terrible experience for me, my husband and our daughter!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Again, we are very sorry that we did not exceed your expectations. Like I said in our previous email to you the problem has been taken care of and the employees have been informed and trained to better meet these issues. Thank you for letting me know so this could be handled and corrected. Thank you, Carol Johnson General Manager 417-799-2200

"Fantastic room and great value!"

5
15/08/2016

The room was priced well and very modern and clean. The front desk staff was very friendly and helpful and the checkout was fast and easy. The beds were so comfortable and we got a great nights sleep.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great comments about our hotel on the TripAdvisor survey. We appreciate you staying with us while you were in our area and please let us know if there is anything in the future that we can help you with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Very accommodating"

5
14/08/2016

I was traveling with my family including a 13 yr old and a fussy teething 8 month old. She was wonderful with setting our room up. Very accommodating to our needs and privacy without disturbing other hotel guest considering our late frazzled check in. She understood our situation and was happy to help. We appreciate that GREATLY! I believe it was Angie, thank you!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Great place to stay"

5
14/08/2016

This hotel is very clean, rooms are very nice, very clean and comfortable. very quiet!! It is conveniently located to airport and as well as local city locations. great parking. efficient and helpful staff

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"OK Stay"

4
14/08/2016

Not to much to say. We needed a place to stay for the night and have had good luck with most of our stays at Best Western. The room was clean. The beds were comfortable and we got a good night sleep. The breakfast was pretty much the standard breakfast you would get at all hotels today. Mostly carbs and very little protein. Eggs and sausage, I prefer beacon.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Excellent stay"

5
14/08/2016

Excellent stay, heated pool, breakfast, clean, quiet, friendly staff. Free shuttle to Springfield airport. Had to leave before breakfast (6am), and they had a "brown bag" breakfast prepared for me to take "to go".

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Friendly staff, clean room, convenient to airport."

5
14/08/2016

The hotel is conveniently located for our overnight stay. Lobby is warm and inviting and clean. Coffee and ice water upon arrival. Breakfast in morning as well as grab n go. Room was good sized, very clean and a/c worked great.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Good Place for the Weary"

4
13/08/2016

Our flight was canceled last minute leaving more than a 100 people scrambling for a last minute hotel. Realizing all hotels were filling I used Booking.com to get this hotel. The cab was free, paid by the hotel. We were checked in and found there was trouble with the air condition. Katie quickly arrived and helped us with the controls. When I mentioned we were thirsty, she filled a bag with food and drink. The breakfast was impressive with variety . There was even bacon! Coffee so so. We are glad we ended up here.

"Room and breakfast"

4
11/08/2016

Violeta who worked in the dining breakfast area was very good, helpful, kept the food available and a wonderful array of items. Very impressed with both, will stay here again. Business center did not have a wireless printer which was a bummer, the bathroom very small but everything else was 100%.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your survey on TripAdvisor. We appreciate your business and if there is anything you might need in the future, please feel free to contact our hotel. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Hotel close to airport"

5
09/08/2016

This is a convenient location near the airport. We needed a last minute place to stay when our flight was cancelled. The hotel sent a taxi to pick us up and drop us back off at the airport, free of charge. The staff was friendly and helpful.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your survey on TripAdvisor. We appreciate your business and if there is anything you might need in the future, please feel free to contact our hotel. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western Plus; A Pleaseant Suprise"

5
09/08/2016

Traveling quite a bit for business, you have your favorite chains, due to the idea of consistency. Recently, I was in a place knowing I would be stranded in Springfield MO or in DFW for a connecting flight. I chose "A". knowing the next morning I could get to where I needed to go, bypassing DFW and going home for what would have been an hour. Called all of the normal chains I stay in. All were booked. Called the Best Western Plus initially feeling it would be better than sleeping in the airport again. I was pleasantly surprised as to the professionalism of the staff, the decor and the inside and outside appearance of the building. No Grief, no problems. I will definitely consider them on future trips. These aren't the "Old Best Western's" from when I was a kid.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Amazing Beds and Super Clean!"

5
09/08/2016

This was one of the best stays at a hotel I've had in a long time. The staff was helpful and friendly. The room was modern and up-to-date and super clean, but the best thing I found here was the beds. They were hard to get out of the next morning. The location was very close to the airport but it was quiet and in a good safe area. There were plenty of restaurants and food delivery services available. I had only planned on staying one evening but due to being bumped off my flight I was there another night. Although not making my flight home was upsetting, knowing that I had this hotel to layover in made it much easier to accept.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Pick up from the airport"

5
06/08/2016

The courtesy phone at the airport, for pick up, did not work properly or instructions not clear. But, after connecting the taxi service to hotel was good and timely. The taxi trip back to the airport was on time and well organised.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that we can help you with in the future , please feel free to contact us at anytime. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"My first stay at Best Western."

5
02/08/2016

The room was clean and very comfortable, the temperature of the room was just right. The bathroom looked inviting, clean and ready to be used, and the towels were plush. This will not be the last stay with this chain off hotels. The full breakfast was an added plus. Keep thigs this good or better.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Good for the price"

4
02/08/2016

Stayed here with my family the night before an early morning flight. Good, clean property that provided a good night's sleep. Be advised that, although it has airport in its title, it's easily five miles from the Springfield airport.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"the best hotel and workers in springfield"

5
29/07/2016

clean and tidy and good service and free breakfast and swimming pool , especially Alicia and Angie did the best service to all customers. every time i go outside and face problems ,they will help us solve it such as showing me the near mall and restaurant and help me call taxi .

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Convenient to Airport"

5
29/07/2016

Clean, well laid out hotel. The room was very comfortable, and quiet. Location convenient to airport, and local restaurants. Plenty of parking, and safe area. I would definitely stay again when using SGF.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice stay"

5
29/07/2016

Nice quite stay. Close to interstate but far enough away. Food is approx. a mile away, bubbas bbq was good. Front desk answered all my questions and had some good suggestions on where to eat. Breakfast is like all other Best westerns. Good and filling.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Float trip"

4
27/07/2016

We went to Springfield for a weekend getaway and float trip. We stay at Best Western whenever possible. This was a nice hotel but did have a couple of issues. The bathrooms are very small, almost like a bathroom in an RV! You had to maneuver around the toilet to shut the door. The beds were very comfortable, but the pillows were like rocks. Breakfast was good and service was very friendly. We would stay here again, but I will bring my own pillows the next time.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Fantastic quality, affordable stay!"

5
24/07/2016

We've stayed at this particular hotel several times now when we visit the Springfield area. The rate is perfect for a longer visit and the kids love the pool, although it is a little cold when you first get in. Violeta does a great job in the breakfast area, keeping it stocked and clean. The gals at the front desk are super helpful and we have been able to get our two rooms that are connected, so that the kids can move freely between our family's rooms. The beds were ok. Not the most comfortable I've slept on, but not terrible. The carpet was in need of a good cleaning as it made our feet dirty, but we just wore our shoes during our stay. Overall, a great value for what we got! And we will definitely stay here again next time we're in town!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for kind survey on TripAdvisor. We appreciate your comments and if you ever need assistance please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Vacation"

5
19/07/2016

This hotel was very nice and I would definitely stay there again. The staff was very helpful and our room was very nice. We loved our jacuzzi room and the bed was very comfortable. Breakfast was also good.

"Great stay"

5
19/07/2016

Great place to stay. Very clean. Wonderful breakfast. Staff was helpful and came across as though they cared. Got our best price on line. Got to use the business center, computer was very slow. Enjoyed our stay. Would stay again.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful comments about our hotel on TripAdvisor. Please contact us if you ever need anything and we will be happy to assist you. We do appreciate your business. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Enjoyed our stay"

5
19/07/2016

The staff was very pleasant and made us feel welcome. The hotel overall was clean and well kept and our room was very clean & comfortable. The breakfast had a good variety of food choices. The only issue with our stay was the lack of nearby restaurants. There was only one within walking distance and it was just average. We would consider staying at this hotel again if we come back to the area.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for filling out the TripAdvisor survey. We appreciate your comments about our hotel. Please let us know if you would ever need our assistance in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent hotel, excellent staff"

5
19/07/2016

Clean, comfortable, new...excellent experience. The front desk staff was very accommodating and Violeta was incredibly gracious in offering my boyfriend and I breakfast even though we were late and did not make it down during the specified breakfast time.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments and your business. Please, if you ever need any assistance with future reservations feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Very nice hotel "

5
18/07/2016

Everything was so clean and the staff was so nice!! I road trip from Chicago to New Mexico a lot and I will definitely be looking forward to next stay here. The staff was so friendly and nice especially Violeta. We were late coming down for breakfast get she was nice enough to let us enjoy the breakfast with no rush. Thoroughly enjoyed the stay here

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your business and if there is anything in the future that we can do for you. please let us know. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Missouri Trip"

5
15/07/2016

everything was great felt welcome pleasant to the eye staff was wonderful friendly informative good service to airport good conversation lobby was good rooms were very clean soft linens i would go back

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. Please let us know if we can assist you in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great Place to Stay"

5
15/07/2016

We recently spent 5 days at the Best Western Plus Hotel, the staff was amazingn Carol the General Manager went out of her way to see that we had everything we needed, as there was several family members staying here as well. The rooms were clean and comfortable, and the breakfast was very good. Violeta made sure there was plenty of fresh food on the buffet and the area was clean. I would recommend this hotel to anyone, our stay there was great. Staff friendly, rooms clean, food was good and location to just about everywhere in Springfield was good. I give them 5 stars. Jim & Billie Wheeler

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. Please let us know if we can assist you in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Like a higher end hotel"

5
12/07/2016

The hotel was remodeled in fall of 2015 and has a brand new looking. It looks like you are in a higher end hotel and it does not have that stale smell that mid range hotels usually do. The whole facility was really clean. The staff was very friendly and helpful. We really enjoyed the continental breakfast which has even warm meals on the menu. I only can recommend this hotel if you stay longer in Springfield.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your comments about our hotel. Please let us know if we can assist you in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Friendly Place"

5
11/07/2016

Had an enjoyable,stay over the 4th of July weekend. It is easy to find and the price is right. The staff was friendly and the room was clean and nice. Will stay there again when in Springfield. Thanks!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor and for giving us your great comments about our hotel. Please feel free to contact us in the future and we will happy to assist you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Inn 417-799-2200

"Excellent"

5
11/07/2016

Absolutely no complaints whatsoever. Room was clean, quiet, and well stocked with all the amenities (blow dryer, iron, coffee maker, microwave, fridge). Would definitely stay here again during my future trips.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if you ever need anything in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"My stay at Best Western"

5
11/07/2016

Staff very friendly and helpful. Clean and comfortable bed. The location is close to the airport, and easy to find. I will stay there again, if I am in the area. I would recommend this hotel. I did not eat breakfast this time, but I have in the past and it was good.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for filling out the TripAdvisor survey. W e appreciate you staying with us and if there is anything that can do for you in the future, please let us know. Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Quite nice!"

5
08/07/2016

We arrived and received an upgrade from our reservation made earlier that day. The hotel was easy to get to and we had a nice suite to relax in from a long day of driving. We have stayed in this hotel several times and would recommend it to anyone.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey and the great comments about our hotel. Please feel free to contact us if you ever need anything in the future. We appreciate your business. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent - will be back"

5
08/07/2016

Great staff. Nice stay! Everyone was helpful and the property was clean and well taken care of. They take care of the place and it shows. Thanks for keeping our room clean. Good area to stay in. Next time I will review right away!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey and the great comments about our hotel. Please feel free to contact us if you ever need anything in the future. We appreciate your business. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Wonderful Stay . . ."

5
08/07/2016

My wife and I stayed overnight on our way home to Texas and the room and staff were both exceptional. The check-in staff assisted us with our dining choice and we thoroughly enjoyed the recommended establishment, a newly opened barbeque restaurant. Our room was clean and comfortable and we were able to park close to our room as we left most of our luggage in the vehicle (the parking lot was well lit but we wanted the extra peace of mind in case someone decided to chance it; no one did). Springfield is at the mid-point between our in-laws city and our own and I expect we will return to this location again. The price for the room was very competitive with other facilities in the area and the complimentary hot breakfast was a great way to start the morning and saved us the expense of another meal on the road.

"excellent hotel staff"

5
07/07/2016

We only stopped for the night, but from the check in clerk to the breakfast attendant, the staff was so friendly and made you feel very welcome. The room, like most Best Westerns, was impeccable. The breakfast was good was lots of choices.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to respond to the TripAdvisor survey. We appreciate your kind comments about the hotel. Please let us know if there is anything that we can help you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Trip"

5
05/07/2016

Friendly staff who seemed to go out of their way to assist you during your stay. Indoor pool a little cool but refreshing after a day of driving. Breakfast tasty and once again caring and friendly staff.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to respond to the TripAdvisor survey. We appreciate your kind comments about the hotel. Please let us know if there is anything that we can help you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel and staff!"

5
04/07/2016

We were greeted warmly when we checked in. Breakfast staff did a great job with keeping food stocked and replenished. Violeta was very friendly and helpful. Hotel has been recently redone (it is obvious it has recently been updated).

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great comments on the TripAdvisor survey. If there is ever anything that we might help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great experience."

4
04/07/2016

Friendly staff, clean rooms and hallway. The sheets did smell like bleach which I wasn't a fan of and the bed was not all that comfortable. We took our 1 year old daughter and they provided us with extra blankets for her. The room was perfect temperature and the the a/c worked great. And the tv was perfect size!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great comments on the TripAdvisor survey. If there is ever anything that we might help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"2nd Stay"

5
03/07/2016

We stayed here again this year on our way to visit family. Great place. It is pet friendly as well. Helpful staff, very clean, comfortable rooms. Quiet area. We will make this a regular stop on road trips.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great comments on the TripAdvisor survey. If there is ever anything that we might help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Better"

5
03/07/2016

Extremely clean, excellent staff, good breakfast, well worth the price. Will now consider BW Plus over other chain hotels. Was happy to see a microwave and fridge in the room. I don't get these at twice the price from the Sheraton. Workout room clean and had towels and water available.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to complete the TripAdvisor survey. We appreciate your comments and if there is ever anything that we can help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great stay"

5
01/07/2016

The rooms were updated and clean. The desk clerk Angela was extremely helpful and friendly. It was very helpful having a shuttle to take us to and from the airport. I would not hesitate to stay at this Best Western again

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to respond to the TripAdvisor survey. We appreciate your great comments and also your comments on Angela. Please feel free to contact Angela or any of our front desk agents if you need anything in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"excellent"

5
30/06/2016

I have stayed there two years in a row the Hotel is always clean the Rooms are excellent the staff is very friendly and helpful breakfast is on time and always hot I give them a big A++++ I will stay there again next year

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the TripAdvisor survey. We are very happy that your check in went so well and we appreciate your kind comments. If there is anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"A good choice"

4
30/06/2016

We stopped for the night while on a road trip. We had absolutely no complaints about this hotel. It was quiet, clean, and the front desk staff were friendly. I used the fitness center, which was small, but had enough equipment for a decent workout. The elliptical machine seemed to be broken. We enjoyed the hot breakfast served in the morning. The food was fresh and there was a woman who was constantly refilling and keeping the breakfast area spotless. We would definitely stay here again.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the TripAdvisor survey. We are very happy that your check in went so well and we appreciate your kind comments. If there is anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Best Western Springfield - Airport"

5
30/06/2016

This is an excellent facility. The rooms are ample, clean and comfortable. The manager, Carol, is very accommodating and the hotel is usually available for flights. The location is close to the Springfield Airport and has shuttle service that is efficient. There is a Dollar General store across the street and there is a wonderful little restaurant with "home cooking" next door. If you are a rewards customer, this is a great place to stay. There are some nice amenities as well. A great value for your dollar.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the TripAdvisor survey. We are very happy that your check in went so well and we appreciate your kind comments. If there is anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Cancelled flights"

5
30/06/2016

Violeta had the breakfast room open 10 minutes early so my daughter was able to get breakfast before heading out to the airport. Room smelled.like smoke but was otherwise clean and updated. Everyone was friendly. Thanks!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the TripAdvisor survey. We are very happy that your check in went so well and we appreciate your kind comments. If there is anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"clean and friendly j"

3
28/06/2016

was happy with room and service other than inability to run bank card as debit..so had to spend more money and time in the heat to beable to check in...major inconvience ..wish they could have taken money or ran our card as debit..its a system in place by our banks that cant be taken of f to prevent fraud... ac was having hard time keeping up with heat as well.. need recharged possibly... was not issued a comp or even appology

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your comments on the TripAdvisor survey. I apologize for the inconvenience of not being able to use your card. Our credit card machine does take credit cards and debit cards. I remember your check in and am not sure what the problem was, but I am in contact with Merchant Services our credit and debit company that processes all of our transactions. Again, I am very sorry and I appreciate your comments. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-77-2200

"Great place to stay"

5
28/06/2016

Staff was courteous and professional. Check in and out was effortless. We stayed for a convention. The room was clean and and the beds were comfortable. We enjoyed our stay and would consider this hotel first for a stay in Springfield. It's a little further from JQH arena but traffic to and from hotel wasn't bad.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the TripAdvisor survey. We are very happy that your check in went so well and we appreciate your kind comments. If there is anything that we can do for you in the future, please let us know. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"A Great Value"

5
28/06/2016

This property is located only 4 miles from SGF airport, has a 24 hour shuttle service--is very clean and compared to other brands nearby is the BEST value--We were very Pleased. This is one of those places you will return to or tell your friends and family about.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to complete the TripAdvisor survey. We appreciate your great comments about our hotel. If there is anything that we can do for you in the future please let us know. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Not what I was hoping for."

2
26/06/2016

When we arrived a couple of the front desk staff seemed a little irritated at first. Not sure why. Pool was freezing. My 3 year old loves to swim and tolerates freezing spring water but this pool she wanted out pretty quick. The worst was the biscuits served at breakfast. They looked vey old and tasted like spoiled milk. Gravy was good, eggs and waffles good aswell. Room was clean but the pillows were awful. We ended up sleeping without any. And wifi was worthless. I couldn't even open my search engine it was so slow. They were very full so maybe to many were using it and slowed it down. But they should have wifi that can handle that.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to complete the TripAdvisor survey. I am so sorry that your experience with us was not more pleasant and I have addressed the issues that you mentioned. I am hopeful that you will consider staying with us again so that we can offer you a wonderful experience, Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"One of the best!"

5
24/06/2016

This experience was one of the best that I experienced in my travels. The staff was helpful and friendly. The rooms were clean and comfortable and the breakfast was excellent. It would be worth going out of your way to stay at this Best Western.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey on TripAdvisor. We appreciate your comments and if there is anything that we can help you with in the future please contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Cleanest and nicest place"

5
23/06/2016

Large, modern rooms. Very, very clean. The sheets are so soft and the pillows comfortable. Layout of the facility is efficient. I like how clean and wide the hallways are. You could vacation here it is that nice inside. The staff are cheerful and very helpful.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey on TripAdvisor. We appreciate your comments and if there is anything that we can help you with in the future please contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"The stay at this location was extrodinary and the site was clean and organized.. Would recommend this location to anyone"

5
23/06/2016

This hotel is in a great location 4 miles from Bass Pro shops and then exactly 4 miles to SF Airport, very user friendly. They had some very nice amenities on site, weight room inside pool , ext.. Overall excellent stay..

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey on TripAdvisor. We appreciate your comments and if there is anything that we can help you with in the future please contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"happy"

5
22/06/2016

Stay at this hotel, great hotel and staff. happy happy happy happy happy happy. no tips or guide. close to store and restaurants. very close to airport and rental car drop off. Nice breakfast in the morning. I hate writing reviews. When I am back in Phoenix I will stay at this hotel.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey on TripAdvisor. We appreciate your comments and if there is anything that we can help you with in the future please contact us. Sincerely, Carol Johnson General Manager Best Western Springfield Airport Inn 417-799-2200

"Disabled in Springfield?!"

4
22/06/2016

I was surprised that there isn't much information on hotel web site's regarding accessible rooms for the handicapped. I had to call and ask what each one offers (on the west side of town, where we needed to be). This Best Western has a 'Roll-In' shower which was a necessity for my son but this feature only comes with a King bed. Also we had to bring our own bath chair since hes not able to sit on the pull down seat. The room size was doable for a wheelchair, although the average desk wasn't tall enough for him to use as a table. The TV is located on top of a very high cabinet that contains a fridge and micro so he was unable to use the remote at that tall angle. Free breakfast if you can get there in time and probably would have been okay when still warm. Minor detail.. but disappointed there wasn't cut up fresh fruit. Forget about using the little coffee maker in the room. I thought it was broke but was told you need to pump every ounce of water.Time to upgrade! Easier to get fresh coffee in breakfast room or in lobby. Overall this hotel was fine and has friendly employees. Not huge so no long walks to parking lot. We felt safe here. Not in resort category but nice enough and clean for the price. (Pictures included)

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great hotel"

5
20/06/2016

The hotel si new. Very clean with comfortable beds. The staff was very friendly and accommodating. The restaurant. has a wonderful chef. The meals were delicious. Located very close to the airport, they have a shuttle that only takes a couple of minutes to pick you up.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great review on the TripAdvisor survey. We appreciate you mentioning Violeta for giving you breakfast and local ideas while you were with us. If there is anything that we can help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Pleasant Surprise"

4
18/06/2016

The hotel looked "ok" from the street, but the interior and rooms were a pleasant surprise. Quite, clean, updated and well furnished for this price range. Breakfast options were limited. Very convenient to the airport... 5 minutes away and the best option for airport stay. Restaurant options require a 5 minute drive. Violeta (staff) was very helpful with breakfast and local suggestions.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great review on the TripAdvisor survey. We appreciate you mentioning Violeta for giving you breakfast and local ideas while you were with us. If there is anything that we can help you with in the future, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Super service and great staff"

4
18/06/2016

We needed a park and fly in reverse. They were very accommodating and happily provided transport both ways even at the wee hours we needed. The breakfast was a full hot breakfast with blueberry waffles even. Clean and comfortable rooms. What more could you ask.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"vacation through springfield"

5
17/06/2016

the motel was very clean, personal friendly, helpful, and professional. breakfast was really good. the location was very handy to access different sights in Springfield and easy to get in and out of. the rates was competitive to other motel. overall great place to stay while vacationing.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Staying at the BW"

5
16/06/2016

Rooms always tidy and clean. Doesn't have the closed up smell some hotel rooms have. The staff is always friendly. Air and heat always work. Grandkids like the pool. Has a shuttle to the air port. Its close to the air port but not so close you hear the planes. Beds are comfortable. All in all a good place to stay.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Handicap friendly"

5
16/06/2016

I liked it so much that I stayed here the next week on my way back home. Since my mom and I are both handicapped, it was so nice to find all the handicap conveniences either in the room or available. Nice clean hotel.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great place to stay!"

5
13/06/2016

The staff were very helpful, and courteous. The rooms were clean, and comfortable. We did not get to use the pool, but the area looked clean, and well kept. Breakfast was well supplied, and there were plenty of table for guests. I would recommend this location to anyone in the Springfield area!!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Last minute"

4
11/06/2016

Driving late and took a chance. One room left so snagged it. Clean and nice. OK breakfast. Very nice staff. A little pricey for last minute. Not far off the freeway and plenty of parking, even for no vacancy.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Wetern Plus blew away the competition"

5
08/06/2016

Stayed at Residence Inn Marriott recently (and stayed at multiple nice hotels the past year) and this hotel was so much better. More comfortable beds, carpet, multiple USB plugs and power outlets. Great job best western!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Adjoining rooms"

3
06/06/2016

If you are not with the party in the adjoining, it was very noisy. Mattress was hard. Breakfast was not restocked at all. The check-in staff was great. Pool area was clean, but we didn't use the pool. No whirlpool available.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I am very sorry about the noise and I am very glad you let the hotel know and will be taking measures to correct the problem. I am also investigating your other concerns and handling them accordingly. Please consider staying with us again and we will earnestly try to make this visit more pleasant. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Angie was a delight!"

5
06/06/2016

Pulled in about 6pm, tired, and Angie was was a breath of fresh air. She helped us find our BW membership on line, applied our AARP discount, and was just pleasant energy after a long day. The room was among the best, the breakfast area well attended, roomy with the standard fare but nothing lacking. The signage was plentiful and easily visible from a distance down the hall. Will return.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice place near the airport"

4
04/06/2016

Front desk service was friendly, efficient and helpful. They had good restaurant recommendations and offered Breakfast To Go for our very early flight. Room was very clean and comfortable. This hotel works well for a quick stay close to the airport.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please let us know if there is anything that we can assist you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Nice room, close to good food."

5
30/05/2016

My reservation was ready. Room, bath, shower excellent. TV a bit difficult to change channels but we figured it out. This is our second visit and the motel has consistent nice quality. We especially like Alli's restaurant, right next door which has excellent food, selection and prixes.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great survey with TripAdvisor. We appreciate your business and if there is anything that we can do for you in the future please let us lnow. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Travels"

5
29/05/2016

Everything was great from beginning to end. Staff were very friendly and helpful. Room was very clean and pleasant. Breakfast and coffee were great too. Every thing went so well we stayed on our way to our destination and again on our way home.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for great comments on the TripAdvisor survey. We really appreciate you staying at our hotel and if there is anything that we can do for you, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Much better than expected "

5
29/05/2016

Hotel was excellent!!! Super clean, beds were comfortable, and the staff was wonderful. The girls that were there when we checked in knew we were flying out super early the next morning so when we were leaving the lady at the desk that morning called us by name and handed us to-go breakfast bags stating the night girls had made the bags we were handed "for us". While I know it's not uncommon for hotels to have grab and go breakfast it was very sweet to be made to feel special.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for great comments on the TripAdvisor survey. We really appreciate you staying at our hotel and if there is anything that we can do for you, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean and courteous"

5
28/05/2016

I traveled alone and wee hours of the night. I felt safe and the hotel even had a taxi waiting for me at 1am so that I was not standing at the airport! You would need a car to leave and get anything to eat, but other than that it's a wonderful property to stay at.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for great comments on the TripAdvisor survey. We really appreciate you staying at our hotel and if there is anything that we can do for you, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Fair to middlin"

3
27/05/2016

Cost too much for what you get. Employees were friendly, but the cost was too high. Tried to get a roll a way and was told no due to size of room. But the room had more than enough room for a roll a way. Carpet was not very clean.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful comments about our hotel in your TripAdvisor survey. We appreciate you and I hope if you need anything in the future, please feel free to contact me personally. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Surprisingly nice motel."

4
27/05/2016

This motel was very near the airport. The rooms appear to have been redone recently. The breakfast was typical for a motel--adequate but nothing special. There were very few decent restaurants nearby.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful comments about our hotel in your TripAdvisor survey. We appreciate you and I hope if you need anything in the future, please feel free to contact me personally. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western Plus was a Bargain"

5
24/05/2016

We stayed at the Best Western Plus at the Airport after a late night flight. It was the nicest looking Best Western I had ever seen. It was better than some of my stays at the higher end hotels. Good breakfast, Nice pool and weight room too.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful comments about our hotel in your TripAdvisor survey. We appreciate you and I hope if you need anything in the future, please feel free tp contact me personally. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Route 66 trip"

5
24/05/2016

The staff was extremely friendly and helpful. Rooms were spacious and clean. It was easy to find off the interstate. We would stay there again if in the area. We would recommend it to friends. Great place!

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the great comments that you gave the hotel on your TripAdvisor survey. If there is anything that I can personally help you with in the future please feel free to contact me. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"weekend getaway"

4
24/05/2016

Nice hotel, clean, nice sized rooms, friendly staff, nice breakfast, hallways were a little noisy at night. Room doors slam shut if not held and this happened a lot at night. A little bit of a drive from a lot of the attractions, but yet away from the busy traffic.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the great comments that you gave the hotel on your TripAdvisor survey. If there is anything that I can personally help you with in the future please feel free to contact me. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Location"

5
23/05/2016

Location is everything. This is the closest hotel to the Springfield Missouri airport. Great facility. Very friendly and helpful staff. Room was very modern and up to date. Lots of lighted parking area.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for the great comments that you gave the hotel on your TripAdvisor survey. If there is anything that I can personally help you with in the future please feel free to contact me. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Positive Experience"

4
22/05/2016

On a long road trip, we decided to stick to Best Westerns to simplify our decisions. We stayed here 1 night. We got in late, so food options were limited. Also, few delivery options to that location. We called a Chinese place mentioned in the BW guest book. Had to find the menu on line before we called. Speedy delivery and food was good. Had a swim in the pool. Very nice! Room had a desk w 2 chairs, which was nice for eating. Also an easy chair/ottoman (room had 1 king bed). Bathroom is tiny but strong shower felt great. Hot breakfast included scrambled eggs, sausages, biscuits, & gravy as well as all the typical continental items. Everything clean & comfy.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful survey that you filled out on the TripAdvisor survey. We do appreciate you staying with us and if there is anything that we can help you with in the future please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great stay"

5
19/05/2016

This hotel met all my requirements! The shuttle to and from the airport was a big selling point. Great clean room and breakfast included. Friendly staff and the grounds were well kept up. I will recommend it or stay there again.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please feel free to contact us if there is anything in the future that we can assist you with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western"

5
18/05/2016

Overall very pleased with my stay, the staff is friendly and it is in good proximity to the airport. There is a small gym, free breakfast, free internet, and plenty of parking. There are many locations to eat around the hotel.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your kind remarks about our hotel on TripAdvisor. Please feel free to contact us if there is anything in the future that we can assist you with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Wonderful Stay!"

5
17/05/2016

The hotel staff was extremely friendly, wished my daughter a happy birthday! (She turned 5) We had a blast. The rooms were clean and the Jacuzzi tub in the room was relaxing. We only stayed one night, but we slept great.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Meghan, Thank you so much for your wonderful survey comments with TripAdvisor. We at our hotel are very happy to hear that your daughter enjoyed her birthday, she was so cute. If you ever need anything please feel free to contact me personally and I will be happy to help you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Good hotel for traveling out of airport in Springfield MO."

5
16/05/2016

Hotel was close to airport and convenient to locate. Breakfast was good and hot. Staff was helpful and friendly. Inside rooms were good for security. Typical hotel for short stay and overnight stop. WIFI included free. Bathroom was small but adequate, .

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great response about our hotel in you TripAdvisor survey. We are so happy that you enjoyed your stay with us, if there is anything in the future that we can help you with, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean Comfy Beds!"

5
15/05/2016

I have always enjoyed the beds and pillows at Best Western Hotels; This location was no exception! I wish I would have been able to stay longer as it was a very nice Hotel. There was an indoor swimming pool right off the front desk and close to rooms.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great response about our hotel in you TripAdvisor survey. We are so happy that you enjoyed your stay with us, if there is anything in the future that we can help you with, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Comfortable Stay"

5
13/05/2016

The staff was very friendly and helpful with check in and check out. The pool was clean and enjoyable after a long day of traveling, The location to the airport was a quick and easy drive. The complimentary breakfast was very enjoyable and a great tart to the day.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great response about our hotel in you TripAdvisor survey. We are so happy that you enjoyed your stay with us, if there is anything in the future that we can help you with, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great location near airport"

5
12/05/2016

This hotel is the perfect location if planning on flying out from the Springfield airport. They will provide free transportation to the airport as well. The staff is very accommodating and friendly. It is close to the expressway I-44.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Dear Barbara, Thank you so much for the great response about our hotel in you TripAdvisor survey. We are so happy that you enjoyed your stay with us, if there is anything in the future that we can help you with, please feel free to contact us. Sincereley, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"visit"

5
12/05/2016

Room and service were good . The only complaint was a little slow on the Shuttle service with yellow Cab . We did get to our destinations on time and no fault of the Hotel Staff . They are using yellow cab and it was a little slow , They did say they will use other cabs if necessary.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great response about our hotel in you TripAdvisor survey. We are so happy that you enjoyed your stay with us, if there is anything in the future that we can help you with, please feel free to contact us. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Hospitality on the Edge of Town"

5
09/05/2016

I love places that are great without knowing it. This property is one of those... I enjoyed the staff, the rooms, the breakfast, the quirky diner next door. The experience as a whole was exactly what I needed as I was just a third of the way on my long journey West along the old Highway 66. I will definitely consider this one of my homes away from home. Tichiganblues

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Dear Robert, Thank you so much for your wonderful response on TripAdvisor. Guest's like you make coming to our jobs very exciting. Please let me know personally if there is anything in the future that we can help you with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Cancun trip"

5
07/05/2016

This hotel is awesome. When I got back my car was ok and the taxi picked me up in a timely manor from airport. I would diffently stay here if I have a eary morning flight. The front desk staff goes out of there way to help with computer or printing documents you need. Car is safe and cheaper than leaving at airport with transportation to and from airport

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you choose us in the future and if I can help you with anything, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Our Springfield Stay"

5
05/05/2016

Glad we chose Best Western Plus. Wonderful, helpful employees. We enjoyed our stay here and would recommend this hotel to anyone staying in the Springfield Airport area. They provided cab shuttle, at no charge, from the airport to the hotel. Great service all around.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great comments that you wrote about our hotel in the TripAdvisor survey. Please contact us if there is anything that we can help you with in the future. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Salinas visit"

5
27/04/2016

Thanks to Carol & her staff. All were helpful & willing to answer our questions on things to do in the local area. Breakfast was awesome, my grandkids loved the food & pool. Thanks again, we loved our visit.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you choose us in the future and if I can help you with anything, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Nice"

5
20/04/2016

Close to the airport which was important to us as we arrived on a late flight and needed a place to sleep. Hotel was clean and quiet. We found breakfast to be better than expected with some hot food items.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you choose us in the future and if I can help you with anything, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Nice Hotel, Not So Great Service"

2
20/04/2016

Room great, facililty good for the price, service- didn't do what they promised. Smoky room and didn't seem to care. the stay would have been very good if what was told to me had happened. I felt like a pain. I was let into my room a little early so I could freshen up prior to a meeting which was great. then when getting to the room it was extremely smoky. I was told there was not another room which I can appreciate but was told they would bring an air cleaner up . This did not happen. I was also told that they had not been told of a smoky room, which made me feel like they did not believe me. I better not get charged. I am a non-smoker and the smoky room left me nauseated and my clothes still smelling like smoke after several days. Yuck. Too bad, it really is a decent property.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you choose us in the future and if I can help you with anything, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Very Nice Stay"

5
17/04/2016

I checked in much later than normal and the evening staff was very helpful in getting me checked in without a reservation. This is not the first time I have stayed here. The staff and amenities are very nice. I would definitely recommend this motel to others.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you choose us in the future and if I can help you with anything, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Exceeded Expectations"

5
15/04/2016

Walking in the entrance of this Best Western I felt like I was in a larger, more cosmopolitan city, the lobby was new & modern, just lacking a bar where you can grab a drink after work & meet colleagues. The check-in process was quick, the room was clean, quite, beds comfy, & large enough. Breakfast was great (eggs, biscuits, gravy, sausage, Quaker brand oatmeal packets, fresh fruit, juices, cereals, coffee, tea). Internet was great. Our bathroom seemed to have a bit of a remodel issue, when you open the door it hits the toilet, odd, but functioning (likely a random design flaw during their remodel). The location doesn't provide much of any walkability (restaurants, bars, shopping), however, the proximity to the highway made up for it for this trip. I would definitely stay again.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Truly awful -- stay away"

1
14/04/2016

Perhaps the worst hotel experience in my lifetime. Stayed overnight during a drive from Wisconsin to California. When I checked in, I noticed that the carpeting was being installed on the first floor, but thought nothing of it as I went to my room on the second floor. At 1:30 a.m., I was woken up by the noise of hammering and power tools. Was I dreaming? I called the front desk and the person who answered the phone was clueless and said she would check it out. After falling back asleep, I was woken up again at 2:30 a.m. with the same hammering noises. This time, I took matters into my own hands and yelled at the workers. Incredulously, one of them yelled back, "We have to finish!" ... "NOT AT 2:30 IN THE MORNING, YOU DON'T!!!" ... Thankfully, there were no more disturbances after that. When I complained while checking out six hours later, the clueless woman at the front desk wasn't very apologetic and made no attempts to offer any kind of refund discount. I pray that I never return.

"IMPRESSED"

5
11/04/2016

This is a clean, comfortable and friendly hotel. It has a clean smell and pleasant scent which is important to me. I was very impressed also with the breakfast. It was easy access to the highway and the staff was very helpful! I would recommend this hotel!

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"You WOWed us!"

5
08/04/2016

We were traveling to see family in Peoria, IL when we thought best to pull over and rest for the night. Literally, we pulled off the interstate and this Best Western Plus was the first hotel we saw. I quickly checked Trip Advisor for the rate because it looked so nice. All good! We asked for a room away from the elevator, but other than that no other requests were made. The room we were given on very short notice was perfectly cleaned and smelled fresh. It was spacious with an excellent shower and welcoming bed. We popped some popcorn in the microwave and jumped into bed to watch some TV before falling asleep. The next morning we packed up and loaded the car. As part of the room rate, we were both treated to a beautiful breakfast of yogurt, blueberry waffles, juice, hot coffee, cereal and fresh made scrambled eggs. We went to the checkout desk and signed up for their loyalty program. We will certainly be using Best Western Plus hotels in the future. Hope they are as nice as this location.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Best Western Plus Springfield Mo"

2
04/04/2016

We spent one night at the Best Western Plus Springfield Mo.After booking it we asked about shuttle service. We were told there was shuttle service every half hour. So we went to the shuttle area and waited one hour. When we called they said they would call and get us a shuttle. After another hour we called and were told that it should be there. It was after that that they informed us that it was a Yellow Cab. Finally we were picked up and dropped off.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your review of our hotel. We do use a local cab company as our shuttle service so we can offer 24 hour shuttle service to and from the airport. I am very sorry that this service took so long for your pickup at the airport, we do run the service every hour. Again, I apologize for your wait. Thank You, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"quaint, doing some renos, still tired"

3
02/04/2016

More off the hwy then we would have liked. Cold coffee by front desk, went about 2 hrs later, same coffee pot no coffee. Breakfast was lighter then other places. opened at 6:30, by 6:35 eggs were gone. Price was reasonable, ask for aaa/caa discount, they don't offer up front

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Business"

5
29/03/2016

Very pleasant stay overall, very nice housekeepers, front office and breakfast host. Would stay here again. If your looking for comfort, and great hospitality this would be a great place to check out.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your response on TripAdvisor, we appreciate your comments about our hotel. Please feel free to contact me personally if there is anything that I can ever help your with. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Loved it!!"

5
28/03/2016

This hotel is pet friendly which is awesome; however, it's also very clean. They have a grassy area for your dog but also ensure that a guests' pet isn't keeping other guests awake. The breakfast wasn't great but was doable. The beds were wonderful. If you're looking for a nice, clean, well cared for, hotel that doesn't cost a ton of money then this is the place to stay. And I'm extremely picky about where I'll stay.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Clean"

5
26/03/2016

Nice and clean. One issue I had was I'm sure do to the fact I used my AARP travel site for discount and that once I booked the room for discount it gave me single with king that was handicap accessible which I didn't request and because it was handicap accessible no bathroom counters. Bed was too firm for me.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for responding to the TripAdvisor survey. We appreciate your business and if you are ever in our area again, please feel free to contacted me personally for anything that I can do for you. Sincerely, Carol Johnson General Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Updated and Pet Friendly"

4
21/03/2016

Be sure to call the hotel directly if traveling with a pet. We booked online without being able to indicate on our reservation that we were traveling with a pet and when we arrived they were sold out of pet-friendly rooms. Fortunately, they made a few arrangements to accommodate us.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great review about our hotel. Please let me know personally if I can ever help you with your reservations in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Top-Notch Cleaning Services and Staff"

5
16/03/2016

We stayed five days with a group in March. The hotel was very well maintained, and had the best cleaning crew we have ever experienced. They went out of their way to make sure our room was clean and comfortable every day. The front desk and breakfast room staff were always friendly and willing to go out of their way to be helpful. We thoroughly enjoyed our stay at this hotel, and would definitely stay at Best Western Springfield Airport Inn again.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great review about our hotel. Please let me know personally if I can ever help you with your reservations in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Cleanest hotel great stay"

5
10/03/2016

The hotel was the cleanest best western I have stayed in. Room was very nice, and I could not find anything wrong. When I stay in a hotel I try to find anything that would be an issue. This hotel passed all my test. If I had to say 1 negative thing it would be the coffee is not the best in the room or at breakfast. One morning the biscuits seemed a little hard. Pool was very nice warm enough to swim in even when it was freezing outside.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great review about our hotel. Please let me know personally if I can ever help you with your reservations in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"would return again"

5
01/03/2016

The Best Western by the Springfield Airport is an awesome place to stay, we really enjoyed the night there and would return anytime we are in Springfield. the staff went out of there way to be helpful and friendly, the room was very nice and the bed was extremely comfortable. Being near the airport we didnt hear any traffic noises and it was easy to find restaurants. Thank you for the stay

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful review. We appreciate your business very much. Please feel free to contact me if there is anything in the future that I can be of assistance Sincerely, Carol Johnson Manager Best Western Plus Airport Inn 417-799-2200.

"From Florida to Lawrence KS"

5
21/02/2016

This was a really nice clean place. They met my high expectations with no problem. The front desk clerks were exceptionally nice. The guy managing the breakfast / dining room stayed on top of keeping the food and drinks stocked. He was very nice and kept the place clean! I would highly recommend this place! They are pet friendly too! New carpet and paint.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Best Best Western we've stayed in."

5
19/02/2016

Plenty of space in the room. Great location for our needs. Great breakfast. Very clean. Don't normally fill surveys out, but this hotel was that nice. Not one to ramble, but this review requires 200 characters.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Awesome"

5
18/02/2016

Check in was quick and simple and the rooms were clean, plentiful towels and soap. The breakfast was great , the television was great , the rooms were spotless when I walked in, and the bed was very comfortable

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"My stay"

5
18/02/2016

Had a good night sleep and breakfast was great.. beds are very comfortable TV was very big and understanding with great joy shower and bathroom is very clean and everything else in one room was clean and very comfortable enjoy my stay very excellent

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Handy for the airport"

3
16/02/2016

No major complaints as the staff were fine and rooms were clean and beds comfortable. If you need an airport hotel, this is close enough, but I thought a little overpriced for what you get, but you are paying for being 5 minutes from the airport.

Best Western P, Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Overnight Stay Free Shuttle Service to Airport"

5
15/02/2016

Was an excellent experience all around for just a short stay. I stayed just one night before leaving on a trip to Mexico, shuttle service to airport was amazing for leaving at 4:30 am very friendly and helpful service. Staff at the hotel very friendly and accommodating. Hotel rooms very clean and spacious. I did not have time to enjoy the pool but looked very nice the gym was small but was ok for a quick workout! I would highly recommend this hotel for those traveling and need a place close to the airport

Best Western P, Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us again and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Very Nice"

4
11/02/2016

We had a pleasant 3-night stay here. The room and building were very clean. The staff was friendly, we were greeted with a smile every time we passed the desk. They offered a nice variety of options for breakfast. It is the Springfield Airport Inn, yet we never heard any planes.

Best Western P, Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Excellent Room and Price"

5
11/02/2016

My only criticism of this hotel was the length of time it took to check in. Otherwise, our experience was very good. The room was very clean and modern, with all of the amenities we would expect. The only other interesting issue was the shower faucet was loose. Whoever installed the plumbing in the very nice shower should have completed the job by caulking or stabilizing the faucet.

Best Western P, Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Great Hotel"

5
01/02/2016

We were traveling from Wisconsin to AZ. Needed a quick overnight. Called ahead. Received a great rate. The hotel had a friendly front desk, full hot breakfast, king bed, fridge,micro. It was very clean. It is stored in my computer for a repeat visit if we need Springfield lodging again!

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great review on TripAdvisor. If there is anything that we can do to help you in the future please let us know. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent stay!"

5
01/02/2016

Staff was very friendly, property was quiet, room was super clean, and I've never had such comfortable pillows in a hotel room! Best room we've stayed in, for the cost. If we pass through there again, we will definitely stay again!

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to review your stay with us and we appreciate your comments. If you are ever traveling through our area again please feel free to contact me personally. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western Plus meets expectations"

5
19/01/2016

Room was clean and the beds more than adequate. The breakfast was great. Blueberry pancakes, eggs, sausage, juice, hot tea, cereals, fruit and Sweet & Low. I have allergies to dogs and cats so the pet free room in the no smoking section was perfect. Plenty of outlets for daughter's electronics, the clock radio, lamp and my oxygen concentrator.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful review on TripAdvisor. If you ever need anything in the future please feel free to contact me personally. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent place to stay"

5
15/01/2016

I just stayed here last night while on a business trip. The room was large with a fridge microwave and a big lcd tv. The bathroom was a bit tight, but the shower water pressure was excellent. The free breakfast was very good. There is a diner next door but not much else is very close as far as restaurants.

Best Western P, sales/reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Like it just openef"

5
15/01/2016

Maybe it did just open. Anyway, everything was perfect. The building was recently painted. If it's older they take very good care of it. The desk lady was really nice to deal with. There is an elevator. Once in the room I found not unlike hiltons or doubletree rooms. Pet friendly too.

Best Western P, sales/reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Very satisfied"

5
11/01/2016

Very nice front desk, room was wonderful, we came in very late, needed a handicap room, the manager was so helpful and kind we were trying to get home for the holidays after visiting very sick relatives, need to shower and sleep 6 hours before driving back to Michigan, she was kind enough to give us a discount gift for our short rest. I highly recommend staying here!

Best Western P, Sales/Reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Excellent Hotel"

5
11/01/2016

This hotel is close to the airport and very clean and nice. If planing a early fight out or late flight in town, this hotel is your answer for over night. Clean, very comfortable beds, large screen TV, internet, breakfast, large rooms and many other things with out extra charge. I would recommend this hotel for anyone.

Best Western P, sales/reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Springfield stay"

5
10/01/2016

Very nice room, comfortable accommodation. Great location, breakfast was extremely good. We will definitely be staying at this location in the future. Prices for the location was competitive for the area .thanks for everything.

Best Western P, Sales/Reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Excellent Value!"

4
06/01/2016

Tight bathroom, kept hitting myself with the door. Small elevator. Good breakfast in the morning. But most important was their friendly, well-trained staff. Very convenient to airport and interstate connections.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. Please feel free to contact me if I can ever be of help to you. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best Western never disappoints"

5
06/01/2016

We arrived late, without a reservation but were met by a friendly staff member who expedited us into a wonderfully clean and comfortable room! We were offered bottled water and informed of breakfast hours and location.

Best Western P, Sales/Reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if I can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Great choice."

5
05/01/2016

Stayed one night leaving very early the next morning from nearby airport. Paid hotel half of airport rate to leave our vehicle during our vacation. Hotel covered cost of cab to and from airport. Friendly and efficient staff. Indoor pool. Up to date room.

Best Western P, Sales/Reservations at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if i can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Pleasant Experience"

5
05/01/2016

Excellent service! They had no shuttle but went out of their way to make sure we had a prompt complimentary cab ride to and from the airport. Since we had to check-out super early, before the complimentary breakfast started, they sent us out with some breakfast food in take-out containers.

Best Western P, Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your wonderful survey. We hope you chose us in the future and if i can help you with anything in the future, please feel free to contact me personally. Thank you, Katy Raney Sales/Reservations Best Western Plus 417-799-2200

"Not Worth The Rate"

3
03/01/2016

In our opinion, this room, a king "suite" was priced a good $20 or so above what it was worth. We stayed in a Hampton Inn & Suites the night before for the same rate, but the Hampton room was more than twice as large, it was cleaner, and the breakfast was far superior. I don't understand why this room was as expensive as it was! We were on the second floor. When we walked across the room, near the foot of the bed, it was noisy and you could see the floor lamp shake slightly (I feel sorry for anyone trying to sleep under that room). The floor must have been slanted, too, because the desk drawer would not stay in (I've attached a photo). Any employees we were in contact with were nice, the breakfast was basic but decent (a step above 'continental'), the lobby & breakfast room were fairly clean, but the room simply was not worth the rate. Next time we're in the area we will stay somewhere else, either for less money or a bigger room.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to write your comments on TripAdvisor. I am very sorry that your stay with us did not fulfill your expectations. Best Western strives to please each one of our guests with our accommodations and our full hot breakfast.We have repaired the drawer that you spoke about and it now closes properly. Please feel free to contact me personally if there is anything that I can help you with in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"nice motel for the $"

4
03/01/2016

My husband has business in Springfield on occasion. It's convenient and a nice clean motel. Very basic with no big frills but great value. This was the first time I came with him. We will continue to use this motel.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 417-799-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Carol Johnson General Manager BEST WESTERN PLUS Springfield Airport Inn

"Good value for a great stay"

5
29/12/2015

We enjoyed our night here and especially liked the friendly staff. The room was spacious, comfortable and clean with a lot of free extras. And it is all near the highway as well as major attractions in the city.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful comments you gave our hotel on the TripAdvisor survey. Please contact me personally if there is anything that I can help you with in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"wedding"

5
29/12/2015

Great room great price. The customer service was excellent. Free water was a nice bonus. The breakfast was very good with a variety of items. Room was clean and bed was comfortable . parking was easy .

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your great comments on TripAdvisor. Please let me know if there is anything that I might might help you with in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent property"

5
25/12/2015

Excellent hotel with great service at the front desk and pool. Breakfast was lacking in quality and quantity but overall great place to stay for one night. Right in the middle of Dallas and Chicago which is where we were headed.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 417-799-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Carol Johnson General Manager BEST WESTERN PLUS Springfield Airport Inn

"Great Overnight Stay!"

5
21/12/2015

On my way cross-country, it was getting late, so I decided to pull in for the night. I had had good experiences in the past with Best Western, so I tried this one. Great overnight stay -- price was reasonable, comfortable, clean, excellent service! And a wonderful breakfast the next morning to get me back on the road.

Best Western P, General Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 417-799-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Carol Johnson General Manager BEST WESTERN PLUS Springfield Airport Inn

"Nice pitstop!"

5
21/12/2015

This was a nice little pitstop a 1/2 miles off of the highway as we were moving across country. It had been a long windy day driving a UHAUL and towing a car behind it. The staff was pleasant, the room was clean and the beds were comfy. The breakfast was a step up from the usual continental which made this even better. Scrambled eggs, sausage, biscuits & gravy and a waffle maker were all plentiful and fresh. If you get there and are looking for good food for low fare check out Ollies right next door.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the wonderful comments that you wrote about our hotel on TripAdvisor. Please feel free to contact me if you ever need anything in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Convenient to Airport and City"

5
14/12/2015

This is a great property to stay at. I have stayed at other Best Western Hotels in Springfield and this one is the best by far. The staff were wonderful. They were very helpful in answering my multitude of questions. The room was great. I encountered absolutely no problems. Breakfast here was very good. I highly recommend this as the best Best Western in town.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your wonderful comments about out hotel. If there is anything that I can help you with in the future, please feel free to contact me. Sincerely, Carol Johnson Manager Best Western Springfield Airport Inn 417-799-2200

"Will stay here again"

5
14/12/2015

A nice property with great, courteous, professional staff. When I need to visit Springfield in the future, this will be the hotel I will want to stay in. Some trips are extended, some are short. Either way I will want to stay here.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for responding to TripAdvisor regarding our hotel. We appreciate your great comments and please feel free to contact me if you ever need anything that I can help you with. Sincerely Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Park and fly?"

3
13/12/2015

Everything went well until we returned to Springfield after our trip. We called the hotel and sent a cab to pick us up and return us to our car. Waited in the rain for 20 mins., called the hotel again, and the cab driver called to tell us that he was nowhere near picking us up. We took a cab on our nickel back to the hotel to get our car and spent most of the money we saved with the park and fly. Our advice would be to stay at the hotel and drive your own vehicle to the airport or stay somewhere with a reliable shuttle service.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your comments in the TripAdvisor survey. I am so sorry that the shuttle service was not accommodating for your needs. I have spoken to this local cab company that we have contracted through and they are very sorry, saying that they were backed up during that particular time and could not get there any quicker. Please contact me personally so I may refund you the amount of the taxi fare. Again, I regret what happened with your return from the airport. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Excellent Location"

5
13/12/2015

We Stayed Twice and Plan on Returning. Rooms or Very Clean And Plenty of Parking. Location Close to Shopping , Restaurants, And Gas Stations. It's Hard to Beat On Quality And Service.It Feel Safe Entering and Leaving the Parking Lot With No Traffic to Deal With.

"Nice hotel"

4
07/12/2015

Front desk told me new person had just taken over in the past month and pictures/listing on Travelocity and other such sites needed to be checked for accuracy. We were expecting a garden tub in our room based on a picture online, but that wasn't accurate. Might be wise to call and confirm they have what you want before booking.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. I regret the picture of the room and I am checking the Travelocity site to correct any wrong descriptions of any of our rooms. Please contact me personally if you need anything in the future. Sincerely, Carol Johnson Manager Best Western Springfield Airport Inn 417-799-2200

"Very good place to stay"

5
07/12/2015

Everything was great, staff was helpful, room was comfortable. We use the Springfield-Branson airport and have stayed at this hotel several time over the last few years. We have never had a bad experience with this hotel.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We do appreciate your staying with us in the past and if there is anything that I can help you with please feel free to contact me at anytime. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"One night stay,"

5
06/12/2015

We usually stay at a Best Western or same properties. This one was easy off the expressway and there were a few eating places. The room was clean. The one thing missing were tea bags. Thank you for a good nights sleep and excellent employees.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for responding to the TripAdvisor survey. We aprreciate your comments and hope to see you again in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best in Springfield"

5
28/11/2015

The room was perfect. I especially liked the ease of using the wifi with several devices at the same time. My ground floor room was most convenient. My only disappointment was in the variety of offerings at breakfast. The quality of breakfast was good. But, the selections did leave my personal tastes a bit short. The bed was most comfortable.

Best Western P, Director of Sales at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Dear Jim S., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 417-799-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Carol Johnson General Manager BEST WESTERN PLUS Springfield Airport Inn

"1 Night"

5
25/11/2015

Friendly staff, great breakfast.Quiet, clean rooms. Had everything I need for my stay. Can't say enough good about this great Hotel. Super location for my needs. Great little cafe next door for lunch or dinners. Would stay here again.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for choosing our hotel for your stay and also for giving us just a great review in TripAdvisor. If you need anything that I can help you with in the future please do not hesitate to contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Very well cared for hotel"

5
22/11/2015

The front desk was very cordial and happy to help whatever you needed. The room and hotel were very clean and well cared for. Thank you for a very pleasant stay. The breakfast had lots of choices both hot and cold. The showerheads had a really good stream of hot water. The cab pickup from the airport was very efficient. We would definitely stay here again if in the area.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your nice comments about our hotel. We appreciate you choosing our hotel and if you ever need anything in the future, please feel free to contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Clean hotel with good rates..."

3
22/11/2015

I stayed there on Nov.21st 2015, it was a slow night only 30 or less cars in parking lot, I was looking forward to a quiet night sleep. Unfortunately, my room was next to some teenage boys room I don't think there was an adult in the room cause these boys were LOUD! The breakfast looked ok but I was wanting to try out the local diner next door, so we had their breakfast instead.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for filling out the survey for our hotel on TripAdvisor. I was very sorry to hear about the noise next door, I am not really sure why as we do not rent to anyone under age because of these types of problems. I regret that this happened and if there is anything that I can assist you with in the future, I will do my best to keep you in very quiet area. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great staff"

5
20/11/2015

The rooms were clean and ready when we arrived even though we were a bit earlier than anticipated. Staff was very helpful in getting us checked in and helped with a few items we forgot. The same young lady was there during check in and check out. She was phenomenal.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for staying with our hotel on your travels. We appreciate you taking the time to complete the TripAdvisor survey and your comments. Please let me know if there is anything that I can do for you in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Very good choice in chain hotels"

5
20/11/2015

This seems the best of the three Best Western properties in Springfield (though not as unique as Best Western Route 66 Rail Haven in Springfield). The rooms are larger than average and the furnishings are fairly new. The hotel is clean, well-maintained, and very quiet and the pool is a nice one. It is several miles by car to most restaurants. The hotel is one of the only ones with a convenient location for travelers driving east (versus west) to Branson.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate the great comments about our hotel. Please let me know if there is anything that I can help you with in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Most desirable! "

5
18/11/2015

Have never seen a cleaner facility. During the day there was several people cleaning everything including the wooden blinds, windows in public areas. Ownership has to be applauded for wanting the property to remain like new! Room is like new including all the furnishings. Linens are very nice. Glad to pay a little more for the first class stay. Front desk clerk at ck in was very nice and efficient! Breakfast was fine with hot items. Again this is the place to stay in Springfield!

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your wonderful comments about our hotel. We do appreciate you taking the time to fill out the TripAdvisor survey. If there is anything that I can do for you in the future please feel free to contact me. Sincerely, Carol Johnson Manager Best Western Springfield Airport Inn 417-7992200

"Best western hotel stay"

5
13/11/2015

Friendly and accommodating staff. King size bed was comfortable and clean room. I have stayed at this hotel many times. It's close to the airport and they provide free transportation to the airport. I recommend this hotel. It's close to I-44.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your great comments and for you taking the time to fill out the TripAdvisor survey. We hope you will come and stay with us again. Please feel free to contact me if I can ever help you with ypour travel needs. Sincerely, Carol Johnson Best Western Springfield Airport Inn 417-799-2200

"good place to stay"

5
10/11/2015

good clean inside and out place to stay and no problems everything works. hallways and outside area are both well lit, parking lot well accessible. nice room and the beds was comfortable slept well. the only part that needs some help is the TV reception.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for the great comments about our hotel. We appreciate you taking the time to fill out the survey for TripAdvisor and if there is anything that I can do for you in the future please contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Springfield Airport Hotels"

4
05/11/2015

A decent enough hotel with a courteous staff. Convenient location. The staff is always helpful about the surrounding area and I have stayed here often. I wouldn't hesitate to stay again. Shuttle service to and from the airport is available.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for staying with us and completing the TripAdvisor survey. We appreciate your past business with us and if there is anything that I can help you with in the future, do not hesitate to contact me. Sincerely, Carol Johnson Manager Best Western Springfield Airport Inn 417-799-2200

"you get what you pay for. Not bad overall."

3
02/11/2015

Hotel staff friendly and helpful. Except for one rude employee, but we'll call them an outlier. The room was clean but the walls are paper thin. There were loud banging sounds (like construction) and screaming children at all hours of the day. Tip: try blasting the air conditioning to cancel out the noise If you experience this. For the price, 10/10 would recommend staying here.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for staying with us at our hotel and your nice comments. We do appreciate you business and for taking the time to fill our the TripAdvisor survey. Please let me know if you are back in the area and I can help you with anything. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Close to good, inexpensive restaurant"

5
02/11/2015

Newly remodeled, done well. Breakfast very good. I had misplaced my Best Western membership number but the clerk tried extra hard and found me! Clerk recommended local restaurant which featured large menu, good food and low prices. Was within walking distance.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey. We appreciate your comments and if there is anything that I can help you with, please do not hesitate to contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn

"My stay"

5
29/10/2015

Friendly, helpful staff. Nice clean rooms. Quite restful sleep. Great location for what I need. Great breakfast in the morning. Great check in and check out time. Would recommend to my friends and family.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your wonderful comments about our hotel. We appreciate your business very much and if you would need anything in the future just contact me and I will be happy to help you. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200 ,

"Regular stop"

4
27/10/2015

My wife and I are both retired now, and continue to always stay here when we have trips heading West, or Southwest. We're glad that they fixed a prior complaint that we had about the process of turning off the TV, was not deafening as in the past (which was very annoying when one of us was already asleep).

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to give a review of our hotel on Tripadvisor. We appreciate your loyalty and if there is anything that I can do for you in the future, please give me a call. Thank You, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Stayed here while moving out of state"

4
22/10/2015

Nice hotel and close to where we needed to be. We didn't live that far from here and never noticed the Best Western before. Glad we chose to stay here while we were closing on our house. Comfortable beds and nice room. Microwave and frig came in handy for the two days we stayed here. This area of Chestnut Expressway doesn't look that nice but we've lived around the area and it's not bad. We eat all the time at the Mexican restaurant down the street. If you don't mind not having alcohol with your meal the food is good. Especially the Burrito Tejano. Would probably stay here again when we come back to visit.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for your review of our hotel while you were moving. We look forward to accommodating you the next time you are in our area. Please contact me if you ever need anything in the future. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great nights sleep"

4
18/10/2015

We stayed the night before our flight out and on our return flight day. They took care of the transfer to and from the airport. We used their park and stay feature instead of parking at the airport. The bed was very comfortable and the staff was very helpful. They even included a bag breakfast as our flight was before their continental breakfast started.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for your great comments about our hotel. We appreciate your business and if there is anything that I can help you with in the future please contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Quick Stay"

4
18/10/2015

Very nice hotel. The breakfast is very good according to others that have stayed longer. I had trouble gaining access to the internet for business although my phone connected quickly. I would try this hotel again.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to let other travelers about our hotel. If there is anything that I can do for you in the future, please contact me. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"pleasant stay"

5
17/10/2015

We had a very enjoyable stay. The staff was great. Katie was wonderful. We would recommend this Hotel to anyone. We were helped with directions with a map. Breakfast was good. The Hotel was quiet and clean.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to pass along your comments about our hotel. We are so glad that you enjoyed your visit with us. If there is anything that I can help you with in the future do not hesitate to contact me. Thank You, Carol Johnson Manager Best Western Springfield Airport Inn 417-799-2200

"Easy access"

4
15/10/2015

I visit National Parks when I travel. This hotel is near 2 (Wilson's Creek NB and George Washington Carver NM). The hotel was also close to a Honda dealer (needed an oil change). Desk staff were pleasant and helpful, breakfast included protein and not just carbs. Room was comfy, good size, clean.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to leave your comments so other travelers can read about your stay with us. We look forward to you staying again with us. Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Stop On Way to Branson"

5
15/10/2015

Hotel was all I ask for in a hotel on the road - clean, well maintained, friendly staff and priced reasonably. Breakfast was the typical hotel breakfast with waffle maker, hot selection of biscuits, eggs, sausage and gravy as well as the usual continental breakfast items.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you for taking the time to stay with us on your way to Branson, also for reviewing us on TripAdvisor. We hope that you enjoyed your visit to the Ozarks and looking forward to seeing you again next you are back in the Springfield area. Thank you, Carol Johnson Best Western Plus Airport Inn 417-799-2200

"Western Trip"

5
13/10/2015

Stay at this location was very good. Breakfast that was served was exceptional. Employees were polite and personable. My husband and I are traveling to the Grand Canyon, Las Vegas and San Diego. We plan to schedule our nights with Best Western.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to send in your comments. We take these comments and strive to make our hotel the best that it can be. If you ever need anything please free to contact me. Thank you, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"All around nice hotel.... Highly Recommend"

4
12/10/2015

This is my second stay here. We stay once a year. Rooms are nice sized. Beds comfortable. Desperately need more pillow options. You only have one type and it was not to any of our liking.....Bed covers are sorely lacking in substance.. very minimal for covers. Not sure why hotels changed to these thin covers. Huge TV, microwave and fridge but the fridge would not freezer my ice packs.. Very frustrating. Need a real freezer section that works! Easy to find off freeway. Not very close to many food options but there are lots of options about 8 miles away. Swimming pool was nice. No hot tub in case you were wondering. Breakfast was good overall. Was told they 'crack all their eggs" which is a plus in the day of powdered eggs. They also use Jimmy Dean sausage and Sarah Lee bread products. Coffee was very weak but I let them know. Suggested boiled eggs. Yogurt did not contain aspartame so that was great! Was told waffle mix is made locally. They are surely trying in the food area. Thank you! Used the gym. Workout equipment was way nicer than most I've used at other hotels. There was one issue but they will work on it soon I hope. (water bottle holder didn't hold water on stair stepper). Internet was easy to connect to. Very clean room. They even have a USB and plug for each bed on the night stand. Yeah! Nice sized rooms. One negative is the size of the bathroom.. My door wouldn't even open all the way without forcing it past the toilet.... Shower was nice enough. Towels above average. Highly Recommend!

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for staying with us twice, we really appreciate your thoughtful comments. We are improving all aspects of our hotel and will happily pass along the improvements that you suggested. Please contact me personally if I can do anything in the future for you. Sincerely, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great value, clean facility, courteous staff"

4
08/10/2015

We were in town 3 nights for a funeral and stayed here based on ratings and location to airport. When we arrived after a day long flight, the front desk lady was very friendly and our checking was prompt and efficient. She gave us outstanding recommendations for dining (Jimm's Steakhouse, awesome!). The front lobby was clean as was our room. The AC worked great (warm October) and we had no problem with the internet. The breakfast was average in comparison to breakfasts at most lodging and they did offer hot items (eggs, sausage, biscuits and gravy, waffles). The great quality was well worth what we paid.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the survey of our hotel. We appreciate your wonderful comments. We are so happy that you chose us for your stay. If there is anything that I can help you with in the future please feel free to contact at anytime. Carol Johnson Manager Best Western Springfield Airport Inn 417-799-2200

"Don't stay here"

1
08/10/2015

The pool stairs were dangerously slippery, the indoor pool not heated, there was a cigarette butt on the table in the non-smoking pool area, the room heat didn't work, the airflow was blocked by curtains anyway. The internet worked in the evening, no access in the morning.The parking lot was mostly closed off for seal-coating, something they neglected to mention when I called to confirm the reservations. Staff attitude stunk - their response to my concerns was just denial (the pool is 83 degrees and on a timer) or blame shifting (we don't control the internet, we didn't know about the parking lot). Never going back there.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
I regret that your visit with our hotel was unsatisfactory. Best Western Plus Springfield Airport Inn strives to meet each guest's need to the fullest. Our pool professionals have raised our pool temperature to 86 degrees, our pool professionals also have inspected the pool steps for safety. We realize that having a small section of our parking lot closed for resurfacing was a inconvenience to our guests, we provided alternate parking to try and meet our guest's need. Please feel free to contact me at anytime so I may discuss our improvements with. Sincerely Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great Stay"

5
07/10/2015

Room very clean, staff really helpful and friendly, bed super comfy! Close to airport!! We were able to check on early also and we were very grateful for that we were tired from our travels so it was nice to get such a wonderful room!!

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Our staff and myself are very please that you enjoyed your stay with us. Please come back and visit with again. Please feel free to contact me if I can be of any help. Thank You, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Best stay so far"

5
06/10/2015

I recommend this hotel reason is because there staff are really friendly and also really nice clean room. I will continue to use these hotels in the near future. The breakfest was really good and delicious.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for wonderful comments. We are so happy that you enjoyed your stay with us. Please come back and visit us again. Thank You, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Great nights rest"

5
05/10/2015

Beds were perfect. If i could find beds like that I would travel more. Rooms were very clean, Parking great. Staff Excellent. Didn't stay long enough to enjoy the pool. On a longer trip I definitely would.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for responding to our survey. It is wonderful to hear that you enjoyed our beds, there is nothing like a great night's rest. Please let me know if there is anything that I can assist you with in the future. Thanks again, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200

"Train noise and a/c noise disrupted a nice stay"

4
03/10/2015

Nice rooms, friendly service, lots of breakfast hot items, such as biscuits & gravy. When one stays at an airport hotel you might expect air noise but I was awaken twice by trains. Friendly staff and reasonable internet speed. Not near much and about 15 min from airport. Will stay again for a night close to airport.

Best Western P, Manager at BEST WESTERN PLUS Springfield Airport Inn, responded to this review
Thank you so much for responding to our survey. We appreciate your choosing our hotel for your stay. I am so sorry that the train whistle was loud enough to wake you, a train comes through usually once a night during the week. We wish that when could change this but as you know we cannot. Please let us know if there is anything that we can help you with in the future. Thank You, Carol Johnson Manager Best Western Plus Springfield Airport Inn 417-799-2200