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Codice vantaggio

Destinazione

Springfield, Etats-Unis

ARRIVO

05/07/2022

PARTENZA

06/07/2022

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2  Adulti0   Bambino

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Codice vantaggio

Best Western Plus Hotel Springfield Airport Inn, Springfield

4445 W Chestnut Expressway, 65802-5824, Springfield, Etats-Unis - Vedi su una mappa
Best Western Plus Springfield Airport Inn - Area esterna Il Best Western Plus Springfield Airport Inn è situato nel centro di Springfield. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto nella città "regina dell'Ozark"! Qui troverai camere pulite e moderne, dotate di numerosi confort. Il nostro hotel di Springfield dispone di televisione via cavo, microonde, frigorifero, ferro e asse da stiro, asciugacapelli, accesso a Internet wireless e via cavo gratuito, servizio di lavanderia disponibile 24 ore su 24 e business center. Stazione di ricarica universale per autovetture elettriche, disponibile gratuitamente per gli ospiti dell'hotel. Trasporto gratuito da e per l'aeroporto attraverso servizio taxi, attivo 24 ore su 24. Se devi prendere un volo e vuoi lasciare l'auto in hotel, offriamo un servizio "sleep and fly" a un costo di $6,00 al giorno dopo il check-out.Il nostro hotel accoglie gli animali domestici dietro un supplemento minimo e dispone di una piscina al coperto riscaldata in cui potrai rilassarti da solo o con la tua famiglia.Potrai iniziare la giornata nel modo migliore gustando la nostra colazione all'americana gratuita, che comprende crostini con sugo di carne, salsiccia, uova e altri dieci piatti tra cui scegliere.Dopo aver fatto il pieno di energia, non vedrai l'ora di esplorare la zona. Durante la stagione di baseball giocano gli Springfield Cardinals, la squadra di classe AA della Minor League affiliata alla squadra della Major League dei St Louis® Cardinals. L'Hammons Field si trova a soli otto chilometri circa dal nostro hotel.Potrai apprezzare le Fantastic Caverns, le uniche grotte degli Stati Uniti percorribili in auto, aperte tutto l'anno con una temperatura costante di circa 15 gradi. Gli appassionati di caccia e pesca potranno recarsi al Bass Pro Shop®, aperto tutto l'anno, a circa 20 minuti dall'hotel.Branson, Missouri, si trova a solo un'ora di distanza, ed è una sorta di piccola Nashville, dove potrai assistere a spettacoli originali e approfittare di numerosi negozi.Per le tue serate, il centro città di Springfield con i suoi rinomati ristoranti e i cinema locali si trovano a soli sei chilometri circa dall'hotel. Ti ringraziamo per aver scelto la nostra struttura e ti diamo il benvenuto a Springfield, Missouri!Questo hotel non accetta il metodo di pagamento in contanti. Si accettano carte di credito, carte di debito e Travel Card BEST WESTERN.

Best Western Plus

Hotel Springfield Airport Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina
    Piscina
  • Servizio auto di cortesia da e per l
    Servizio auto di cortesia da e per l'aeroporto 24 ore su 24.
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Lavanderia a secco
    Lavanderia a secco
  • Ecologico
    Ecologico
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Travelers Choice 2021
Certificate of Excellence 2020
 
GreenLeader Silver
 
Travelers_Choice 2020
 
Basato sul parere di 1509 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
1047
Molto buono
318
Nella media
79
Scarso
38
Pessimo
27
CONSULTARE I PARERI SU
Affari Affari
257
Business Business
85
Da solo Da solo
137
Di coppia Di coppia
67
In coppia In coppia
309
In famiglia In famiglia
576
Viaggio con amici Viaggio con amici
72
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Excellent staff"

5
User 26/06/2022

We booked a room at the Best Western Plus for five consecutive nights. We were in town for a wedding, and the hotel was near the venue. We were entirely pleased with our stay. The staff was excellent - always pleasant, friendly, and helpful. Shirley kept the breakfast area well-stocked and was cleaning and wiping down surfaces if she wasn't filling the warming trays. An added treat was the fresh lemon water that was always available in the lobby. If we ever need a hotel in Springfield again, this one will be our choice.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. Our guest are very important to all of us. If you are ever in Springfield we hope you come and see us again.

"Great stay!"

5
User 19/06/2022

This was a last minute stay for us. We went to the Wilson Creek battlefield and needed a place for the night. The ladies at the front desk were so welcoming. The room was nice and cool and just big enough for all of us for the night. The pool was very nice for the kids as well. Breakfast was a pleasant surprise. My kiddos love waffles and they had plain as well as blueberry and all the toppings you could imagine. Biscuits were soft and the gravy was nice. Eggs and sausage with cheese and hot sauce suited us adults well. Also had donuts and muffins as well as cereal for my non traditional breakfast eaters. The coffee was great!! Usually you don't get good coffee with these breakfasts. Loved that they had splenda as well. That seems to be hard to find here in Missouri. The beds weren't too firm either. Was a nice stop off!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the wonderful review. Our guest here are very important to us. We very much enjoy you all. Please let us know if we can assist you in the future as well.

"Friendly and Efficient"

5
Paul S, Port Charlotte, Florida 15/06/2022

We needed a place to stay near the Springfield airport before flying out the next day. We were greeted warmly upon arrival by the front desk person, Tonya. We explained our situation, flying out the next evening and she arranged for a late check-out and a shuttle to the airport. Our room was very clean and everything worked as it should. Breakfast the next morning was exceptional. I highly recommend this hotel if you need to be near the airport.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning Paul. Thank you for the wonderful review. We are always so happy when our guest enjoy their stay. Please let us know when we can assist you in the future as well..

"I Don't Understand the Hype"

2
caribbeantraveler91, Pennsylvania 09/06/2022

I booked this hotel to stay close to the airport the night before our flight. The woman who checked us in was super nice, but that's where it ends for me. The hotel was dim when you walked in, and the rooms had a lot to be desired. Our room seemed run down, but somewhat clean. The best was the bathroom. You could not open the door completely, because it hit the front of the toilet. This is not my caliber of hotel, and I was happy it was only an overnight stay. I booked this based on reviews, but I have to say, I'm not understanding how this place is getting 4.5 stars. My only guess would be that's it's close to the airport???

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Hello. thank you so much for taking the time to post a review. We are very sorry that we failed to reach your expectations. As we speak the hotel is under the process of renovations which will take place at the end of summer. We do understand the size of the bathrooms however it does serve its purpose. The actual reason we are loved by so many is because of our exceptional customer service and cleanliness. We do offer all the amenities required to be an airport hotel. I only hope you will give us another chance in the future.

"Great Stay (and a Great Breakfast Buffet)"

5
User 07/06/2022

I stayed here to make driving to or from early and late return airline flights safer and more comfortable since my home is several hours away from the airport. In addition to its quiet, convenient location in a non-congested area near the airport, this hotel offers the right touch of amenities and has a very friendly staff. And for those who like a great breakfast to start the day, the complimentary breakfast buffet is that. Shirley runs that service and provides the best selections and presentation you'll ever see in a moderately priced hotel. Try the biscuits and gravy. It's the best.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. It is very important to our staff that our guest enjoy their stay. Please let us know if we can assist you in the future as well.

"Great Experience!"

5
mashgray97, Greenville, Texas 05/06/2022

We had a great experience at BW. The staff are awesome!!!! So friendly and attentive! They made sure we had all we needed, even knowing they were booked to almost maximum capacity over Memorial Day weekend. Our room was clean and neat. Tonya is an exceptional mgr who makes sure things are taken care of!!!! We would def stay again!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the wonderful review. We are always thrilled when our guest enjoy their stay. I have to say we have a wonderful staff here, but we also have the best guest. We hope to see you all again soon. Tonya

"Quick stay before catching a plane"

5
User 27/05/2022

Christina was very helpful and friendly and would love to come visit again thank you Christina. The room was clean the bed was comfortable and I would definitely stay at the best Western plus Springfield airport Inn again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the great review. Our guest satisfaction is very important to us. I will make sure I pass along to Christina. Please let us know if we can assist you in the future as well.

"No…just no"

2
cjinlongbeach, Moline, Illinois 25/05/2022

Dont stay here unless you plan on being up all night. People in the halls all night, mechanical work being done on vehicles in the parking lot, gave up sleeping at about 5A…showered and left. Front desk clerk was kind enough to give me some coffee. People already lined up for breakfast that didnt start til 6am. Pretty sure with the number of people i saw being let into side doors that a lot of them did not pay to stay there.

"Visiting eas Granddaughter for her birthday."

5
User 21/05/2022

Clean rooms and very friendly staff. Good breakfast. Easy check-in and checkout. Always stay at this Best Western when we visit family in Springfield. Our family from Texas also prefers these accommodations.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning and thank you for the wonderful review. We are always so thrilled when our guest have a good stay. We very much appreciate our guest as well as the feed back. We look forward to seeing you again.

"Relaxing"

5
Culture66863288095, Goliad, Texas 19/05/2022

Great staff all around . wonderful stay. Swimming pool was wonderful. Friendly clerks. The togo bag was so thoughtful and kind. Thank you for the care and great breakfasts. Hope to return in the near future.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We are always thrilled when our guest have a wonderful stay. Please let us know when you are ready to come back. We will see you soon.

"Best Western Plus Springfield Airport Inn"

4
User 16/05/2022

Everything about the hotel itself was great. VERY friendly staff, clean and comfortable. Close to expressway. There wasn't a lot around in close proximity to the hotel in that area of Springfield and a little overpriced for that particular location.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning Laurie. Thank you for the good review. Our guest satisfaction is very important to us. We are always ready to improve in any way we can.

"Clean and comfortable"

5
Asetz10, Kansas City, Missouri 15/05/2022

Stayed for two nights for a softball tournament in Monett (about 45 min drive). The hotel was clean other than minor wear in the room. The beds and pillows were comfortable. The bathroom is very small, but sufficient. Breakfast area was very clean, standard continental breakfast items available, and the coffee was decent. Note there is not a coffee maker in the room. This was on less busy side of Springfield, with easy access to the interstate. The parking lot was well lit at night. Only about 15 minutes to many restaurant options and Bass Pro. Will stay again the next time we have a tournament in the area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team we would like to thank you for the great review. We are always thrilled when our guest have a good stay. We look forward to your return.

"Great Stay!"

5
leighannddp, Aberdeen, South Dakota 13/05/2022

Stayed one night while visiting family. We needed to catch an early flight and stayed here for the airport shuttle. Staff/owner made special airport shuttle accommodations for us. Very clean hotel, friendly staff and room was clean and bed comfortable. Would stay again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. Our guest satisfaction is very important to us. Please let us know if we can assist you in the future as well.

"Fantastic Property"

5
jeremyblakejeffers, Clarendon, Texas 05/05/2022

This was a well ran and clean property. After driving all day from Columbus we arrived to a clean and fresh smelling room. The bed was comfortable and the level of service was fantastic. I especially loved the side garden. It was nice to wake up and smoke a cigarette amongst the trees and beautiful green grass.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. Our guest satisfaction is very important to us. Please let us know if we can assist you in the future as well.

"Wonderful"

5
jonathanmP9769UO, Bremerton, Washington 04/05/2022

My room was fantastic. Completely clean and beautiful. The breakfast, provided by Shirley, was incredible. Customer service from the front desk was best. Thank you, Best Western Plus staff. Next time I want to use a hotel, I will for sure put Best Western Plus at the top of my list.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning Jonathan. Thank you for the wonderful review. We are always thrilled when our guest have a great stay. Please for sure let us know if we can assist you in the future as well.

"DO NOT STAY HERE"

1
User 03/05/2022

They must be paying people to write reviews about how clean this place is and what a great location. Either that or those people are used to staying in terrible hotels. This place is a dump. The rooms stink. We even asked to change rooms and the new room stank. It is in an area of town that is a total Ghetto. I would not feel safe having my wife walk our dog. Also - it sits right up against a semi-terminal so there are semi trucks pulling into that lot all night and they vibrate the whole building, and then they crank up the engines on their reefer units and you listen to them run all night. I can't even believe Best Western allows this to be part of their franchise. The rooms were dirty - and I mean dirty. The fabric on the furniture was torn. The lamps were literally rusty. All night long we were basically wondering if we were going to have bed bugs in our clothes and luggage. It was SO GROSS. And we stay at Best Westerns all the time. Again - DO NOT STAY HERE. I don't know where they got these reviews about cleanliness - this place is a stinky smelly dump! We wanted to burn our clothes after staying here from the smell in the rooms.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon Tim. On behalf of our entire team I would like to apologize for any inconvenience you may have had during your stay with us. Our guest satisfaction is very important. I was unaware of any issues. I have personally went through to see if anything was mentioned to my staff and I was unable to find anything other than a room change being requested and the staff promptly handled that request. With such an unsatisfactory stay I am not sure why these things were not brought to the front desk staff immediately. Had we been informed of some of the above mentioned discrepancies our staff would have addressed and corrected any and all issues promptly. Best regards

"Good hotel for vacation "

4
User 29/04/2022

A really great hotel, staff was all very friendly and always welcoming. Bathroom in the suite was a touch small but other than that a great stay. Breakfast areas was clean and food was always hot and stocked.

"Best stay in Springfield"

5
User 25/04/2022

I have to say, I've stayed in a lot of hotels but this one was my best stay! The staff is awesome, welcoming and went out of their way to make the kids feel at home! Christina at the desk is a gem! She's accommodating, makes it a point to know you, super friendly and respectful! Don't lose her! Thank you again for a great breakfast and making sure we had everything! Super comfy beds and clean. Make it a pint to stop…you won't be disappointed!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We are always so happy when our guest have a great stay. I will make sure to pass this on to Christina as well. Thank you for staying with us. We look forward to seeing you again.

"Need to repair some things."

3
User 25/04/2022

Staff was so friendly but there were a couple problems. The bathroom sink wouldn't drain. Kept turning the thermostat down but air would not kick on. It was very hot and stuffy. Customer should have full control of room temperature, not management.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. On behalf of our entire team I would like to apologize for any inconvenience you may have had during your stay with us. Please always call the front desk when you have any issues. Air in guest rooms are not managed by management, however is something that we would handle immediately as we want our guest to enjoy their stay.

"Clean rooms and great breakfast. Shirley A++"

5
Themanthemyth2022, Chicago, Illinois 20/04/2022

Nice friendly staff! Couldn't ask for a better experience. Front desk help was very funny. Nothing better than to start the day with a great laugh. Great sense of humor! Love this place. Will definitely return next time in town.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the wonderful review. We love when our guest have a great stay. We truly are very fortunate that we get to come to work and enjoy it. We look forward to your return.

"Great hotel! Clean, friendly, and went out of their way to please! "

5
User 13/04/2022

The hotel was very clean and we were able to check in early. The staff was friendly, and efficient! Even received a breakfast bag for our trip to the airport. Shuttle to the airport was free and on time!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the wonderful review. We work really hard to make sure our guest enjoy their stay. Please let us know if we can assist you in the future as well.

"Breakfast"

4
User 08/04/2022

I haven't seen a hotel breakfast like this since 2019. Shirley does a great job. Eggs, two kinds of sausage. Biscuits and gravy, waffles, and a whole lot more. Peanut butter and cream cheese for the bagels too. Hotel is fine too. Will stay here again if I'm in town.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We are always thrilled when our guest have a great stay. Please let us know if we can assist you in the future as well. I will pass this on to Shirley as well.

"Good place to stay"

5
User 06/04/2022

The Airport Inn is conveniently located just off highway 40. Parking was easy for my pickup and 20 ft trailer. The staff was very friendly and accomidating. The room was clean and confortable. Breakfast was good. There is a restauraunt within walking distance with good food, large portions, and good prices.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We are always thrilled when our guest have a good stay. Please let us know if we can assist you in the future as well.

" Great service and great breakfast!!!!"

5
User 01/04/2022

First hotel that I went to that the breakfast was hot the whole time. We went in at 7:30 and it was so hot it had to cool off before I could eat it. The food was great and the room was too. The rooms were clear and sheets fresh.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team we would like to thank you for the great review. We are always thrilled when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Where is our stuff?"

3
User 23/03/2022

Went to a wedding. Came back to room and found that due to confusion on reservation all of our stuff was removed and placed in a plastic bag, They did call us to advise that all of our stuff was in a bag but couldn't take the call during wedding ceremony. Got back to hotel moved back into our room. Everything was in the bag. The hotel staff was very good and we will come back End of story

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. We are very sorry for the inconvenience you may have encountered during your stay with us. Check out time at our hotel is 12:00 so at 1:30 we had to gather everything due to not being able to contact you. We do again apologize for the inconvenience. We were happy we were able to extend the room for you when you came back in as well as making sure your things were returned.

"Always clean and always friendly"

5
phoebej506, Florence 21/03/2022

This hotel is one I have stayed at over the past 7 years as I visit my Dad. This time I stayed to attend his funeral. It is a clean and friendly place and the people who work there appear to enjoy their jobs and care about the customer and the place in which they work! I have never been disappointed over the years!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We are always thrilled when our guest have a good stay. We always look forward to our repeat guest return. Thank you for your loyalty. Please let us know if we can assist you in the future as well.

"Springfield Best Western-Airport Spring Break"

5
cabelar2022, Skiatook, Oklahoma 21/03/2022

This was the cleanest, friendliest, most pleasant motel we've stayed at in a while. The price was good, breakfast had nice selections, the front desk/lounging area was accommodating to our large group of teenagers, and the beds were comfy. Good stay!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We love when our guest enjoy their stay. We look forward to seeing you next year.

"Great Staff"

5
User 21/03/2022

Super good customer service by front desk employee "Jen". She was thoughtful and caring. Any company would be lucky to have an employee like that. I hope she is appreciated by senior management. Way to go on hiring a top notch employee.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. I will make sure I pass it along to Jenn. Please let us know if we can assist you in the future as well.

"nice hotel"

4
Cricket6886, Topeka, Kansas 19/03/2022

I am a Best Western rewards member and got double rewards points which is nice. The hotel needs a little updating but overall, it was a nice stay. It's off the beaten path out by the airport and I'm not sure why it is rated a PLUS. I didn't see anything special about it.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team we would like to thank you for the great review. We are always thrilled when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Great place to stay"

5
Julie1232022, Ontario, Canada 15/03/2022

The accommodations are great; rooms are clean & bed is comfortable. If you are travelling with a pet; they have a small dog park for your dog to enjoy. I would recommend this hotel to anyone travelling in the area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We value our guest feedback and are always thrilled when you have a great stay. Please let us know if we can assist you in the future as well.

"Great place and services"

5
User 09/03/2022

It was a great stay, service was good. Would definitely recommend. The area was close to downtown Springfield where there is plenty of good restaurants and places to visit. Parking could be better, I doubt there is enough parking for all the rooms there. But would definitely recommend this place.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We value our guest feedback and are always thrilled when you have a great stay. Please let us know if we can assist you in the future as well.

"Pleasantly Surprised"

4
User 07/03/2022

We were very surprised at how clean, friendly and quite the hotel was. It was booked, with an indoor pool so you know families will stay and its pet friendly. I expected it to be noisy and maybe the room smell funky but it was the opposite. We had a good night's sleep and the room didn't smell. Breakfast was nice and the staff was very friendly. We will be staying here again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the wonderful review. We love when our guest have a great stay. Please let us know if we can assist you in the future as well.

"Clean, Comfortable and Friendly"

5
fsgirdley99, Mendon, Michigan 01/03/2022

Friendly, clean and comfortable. We will go back. We are in that area several times a year and found a new GO TO place or stay. Food area was clean and always stocked with a wide variety of items. Pool area was just big enough and enjoyable

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the great review. We are always thrilled when our guest have a good stay. We will look forward to seeing you again.

"Welcoming and Comfortable"

5
User 26/02/2022

I'm a Diamond rewards member and stay almost exclusively at BW properties. The staff at this location all exemplary in their respective positions. Fun, friendly, professional, and welcoming! Chris, Tonya, Becca and Shirley, all went way out of their way to make my stay more comfortable. Thanks! The property is well-maintained, the hotel and rooms are clean, and the breakfast dining area one of the cleanest I've seen. The team members here, are exactly what keep customers like me coming back. Kudos BW! Great work at this hotel...

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We are always thrilled when our guest have a good stay. We always look forward to our guest return. Please let us know how we can assist you in the future as well.

"Great stay "

5
User 23/02/2022

The staff was great. Nice clean rooms, close to everything you need and enjoy doing. Breakfast selection was good fresh and hot food with a good amount to select from. Pool area was nice. This hotel is very much recommended.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon and thank you very much for the great review. We are always thrilled when our guest have a great stay. Please let us know when you are ready to come back.

"For a tournament weekend it was great location clean well equipped"

4
jasonreskin, Kansas City, Missouri 23/02/2022

Room was clean. Having a charger for my Tesla was super convenient. Breakfast was wonderful. It might just be the area where this hotel is located but I could feel I was the only one wearing a mask. The only thing I would really change is maybe removing the old CFL technology from the lamps and room lights and replace them with warmer LED solution. It was quite jarring to turn on the light for the first time since the pandemic started and seeing one of these old CFL bulbs messes with my eyes and well being.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the great review. We are so sorry for any inconvenience you may have had during your stay with us. Please let us know if we can assist you in the future as well.

"Great stay close to airport"

5
Tim M, Lake of the Ozarks, Missouri 22/02/2022

Absolutely nothing wrong with the property or the staff. Clean room and friendly staff.Close to the airport. Would definitely stay there again.If I had a complaint it would have to do with a lack of eating establishments near the hotel, which obviously has nothing to do with their service.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the great review. We are always thrilled when our guest enjoy their stay. Please let us know if we can assist you in the future as well.

"Great place to stay"

5
User 04/02/2022

We showed up unexpected during a snow storm. We got a clean room and they were friendly! Our room was clean and everything was very comfortable. Their breakfast had a lot of choices and also very clean!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We love when our guest have a wonderful stay and look forward to you always returning. Thank you for being the best part of Best Western.

"Close to airport"

4
User 20/01/2022

The service was great, room was still being cleaned when I arrived at the door. Everything seemed pretty clean. The walls are thin....heard an alarm clock go off 2 rooms away at 2am. I was leaving early, so didn't matter much. But if you want to sleep without hearing anything, this is not the place. If you're a heavy sleeper & want to be close to the airport(3miles away) then this is perfect for you.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. On behalf of our entire team I would like to apologize for any inconvenience you may have had during your stay with us. We always want our guest to get plenty of rest. Please let us know if we can further assist you with anything.

"Fire!"

1
BroncosRoaylsGirl, Winfield, Kansas 12/01/2022

We got checked in, ran to grab some food, came back and ate, then went down to the pool. While my kids and I were there, the dryer caught on fire! Staff didn't alert any of the people in the rooms. Smoke filled the entire lobby. My son and myself have terrible asthma, so it was very difficult for us to deal with it. Luckily I had my keys with me, so we were able to sit in our car with the heat on, which was great since we were wet from the pool. Staff said nothing after the fact, they didn't check on anyone.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. On behalf of our entire team I would like to apologize for any inconvenience you may have had during your stay with us. I would also like to explain that the fire department let us know we had no reason to evacuate. Guest were ok to stay in their rooms. After the issue was handled the front desk did check on everyone that came through the lobby. Our guest are our top priority in any event. I am so sorry you felt you had to vacate the building.

"Best hotel in a long time."

5
User 11/01/2022

Nice property Nice Staff Airport shuttle Overall I enjoyed my experience with this hotel and its staff. No issues with anything in the rooms, yellow cab shuttle to airport, and decent all around property.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. Hope the trip home went well for you and puppy. Please let us know if we can assist you in the future as well. Thank you for being the best part of Best Western.

"Heading home from the holidays"

5
User 08/01/2022

We stayed at another BW property in the Springfield, MO area when we went west 10 days earlier. When we were on our way back home, we opted to stay at another BW that was closer to the interstate if possible. This location fit the bill and it was a joy to stay at. Looking forward to staying there again when we head back west.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the wonderful review. We love when our guest have a wonderful stay and look forward to you always returning. Thank you for being the best part of Best Western.

"Clean with all the amenities you need"

5
User 06/01/2022

The hotel was clean. The pool was open and warm. Breakfast was a wide variety and tasted good. The hotel was able to accommodate our large family with conjoining rooms which is great for us with small children. Highly recommend for anyone traveling with small children!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We love when our guest enjoy their stay. Please let us know if we can assist you in the future as well. Thank you for being the best part of Best Western.

"Great hotel"

5
User 30/12/2021

We have stayed there 2 times and both times 3-4 days. Our go to hotel while we are in Springfield. The staff is very nice, polite and helpful. Rooms are clean, the beds are comfy, and the breakfast has a variety of food for everyone. Kids loved the pool

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We do value our guest. Please let us know if we can assist you in the future as well. Have a wonderful New Year. Tonya

"College pick up"

5
kalenaw04, Union, Missouri 18/12/2021

I stay here when I take my daughter back and forth from college. Have always had a wonderful stay! Will use this hotel for each stay. Especially love the shower, a nice hot shower. Bonus is this hotel is not far from the college and is not to far from the highway.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team I would like to say thank you for the wonderful review. We love when our guest have a great stay and appreciate when we are "home away from home". Please let us know if and when we can assist you in the future as well. We hope you have a very Happy Holiday. Tonya

"Just ok"

2
User 13/12/2021

The hotel needs and up date badly. The shuttle service to the airport was a cab and not the hotels so they were late getting to me. The people were nice but the rest needs help. It was my first time staying and I don't believe that I will stay there again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the review. On behalf of our entire team I would like to apologize for not meeting your expectations. It is our top priority to do our very best with making sure our guest here at Best Western enjoy their stay. If I can help you with anything please give me a call here at the hotel. Thank you Tonya Goddard

"Extended Stay"

5
User 09/12/2021

All the personnel are great. Especially Jen who went above and beyond to help me figure out how to solve my issues with change. Good Value for the money. Coffee, water and apples available. The Gym was in good shape and usable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We value our guest feedback. I will make sure I pass this along to Jenn. Tonya

"Nice Hotel"

4
darkvernsantafe, Santa Fe, New Mexico 08/12/2021

Very clean facility and room. I was impressed by the electric car charging station. My next stay may be with me driving my Chevy Volt! The staff was a friendly and helpful and the morning coffee was good too!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We love when our guest have a good stay. Please let us know if we can assist you in the future as well. Tonya

"Nice room"

5
Gjbest2021, Topeka, Kansas 04/12/2021

The room was clean and comfortable. I am very picky about hotel rooms and I had no complaints. The breakfast was good. Definitely worth the amount I paid for the room. One of the better rooms I have recently stayed in.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you as well as other guest in the future. Tonya

"Very Nice Place Near the Airport"

5
Travel28778751565, Rochester, New York 27/11/2021

Very clean and welcoming hotel. Only stayed one night to catch a flight, but very pleased. The room was very nice and the staff was welcoming and got us set up for a shuttle to the airport the next morning. Would defintely stay there again if we were in the area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon! On behalf of our entire team I would like to say thank you for the great review. We do love when our guest have a great stay. Please let us know if we can assist you in the future as well. Tonya

"Comfortable stay-Best Western Plus, Springfield, MO"

5
NickyA453, Washington DC, District of Columbia 19/11/2021

I really enjoyed my stay at the Best Western Plus, Springfield, MO airport, Nice, Clean, and comfortable place, they have one of the friendly staff who goes over and above to make the stay a real comfortable, Management does take care of this place, real well.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the wonderful review! We're so happy you enjoyed your stay, come back anytime!

"Review of BWP Springfield Missouri"

3
User 15/11/2021

The only issue I had is with the person at the front desk during checkout on morning of Nov 13, 2021. I went to the front desk to buy water since the vending machine on first floor did not have any and the vending machine on second floor was out of order. I was waiting at the front desk when I saw 2 hotel employees smoking outside lobby doors. The employee that was supposed to be at the front desk was standing so she could be seeing if anyone came to front desk. I rang the bell and no one came plus she remained outside smoking her cigarette. Another customer came to front desk to inquire about check. I gave her the info and she left all while the front desk employee remained outside smoking. Finally I started to walk out, then she put out her cigarette and came inside with a smile on her face. How fake!! When there is a customer at the front desk, you put out your smoke and come in from outside. I didn't even talk to her afterwards. My experience at the hotel was great prior to this incident at checkout. The lady that checked us in was great and addressed any issues we had. Kudos to her.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the review. On behalf of our entire team I would like to apologize for any inconvenience you had during your stay with us. I will be communicating this our our team. If there is anything I can do please feel free to give me a call.

"Great employees!"

5
809HappyTravels, Santa Ana, California 15/11/2021

Easy to rent a room, good prices, great employees with great service. The room was very nice, lots of room, clean. Loved the microwave, refrigerator, and accommodations. Animal friendly as well. A+++++

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
GOOD AFTERNOON AND THANK YOU FOR THE GREAT REVEIW. WE LOVE WHEN OUR GUEST HAVE A GREAT STAY. PLEASE LET US KNOW IF WE CAN ASSIST YOU IN THE FUTURE AS WELL.

"It Was Ok...."

3
User 15/11/2021

Check in was great. The girl that checked us in was really nice, and actually all of their employees seemed friendly. The room was pretty small and the bathroom was tiny, but it was very clean except for the wall by the window. I thought the mattress was a little too firm. This hotel is located way out of the way for shopping, so for that reason alone I probably wouldn't stay here again. It was pretty inexpensive stay, so I guess there's that.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
GOOD AFTERNOON AND THANK YOU FOR THE REVIEW. WE VALUE OUR GUEST FEEDBACK. PLEASE LET US KNOW IF WE CAN ASSIST YOU IN THE FUTURE AS WELL.

"Good….but"

2
quagjacket10, Kansas City, Missouri 12/11/2021

Everything was fine except for one very important detail……pillows! FYI, 99.99999% of people like regular sized pillows, not the small square pillows that hotels are using nowadays. Spend an extra $2.14 on the normal size pillows and maybe you'll get better reviews. A good nights sleep also plays an important role in reviews.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team, I just wanted to say thank you for the review and apologize for any inconvenience you ran into during your stay with us! I will be sure to pass these notes along to our team.

"Good value for the money."

4
normanledgerwood, Henrico, Virginia 10/11/2021

The facility was clean and fresh. The staff was courteous and friendly. The breakfast was pretty good with waffles, scrambled eggs, sausage, juice, coffee, toast, yogurt, etc. They have fitness center and an indoor pool too.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review. We love when our guest have a good stay. Please give us a call if we can help you in the future as well.

"Excellent service/clean"

5
User 03/11/2021

We really enjoyed our stay. the staff was very friendly and accommodating. The room was clean! and property was clean and well maintained. The staff had hollowed candy bags to give to the guest children and doggie treats for the pets. I would stay here again in the future.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review. We love when our guest have a good stay. Please give us a call if we can help you in the future as well.

"The very best motel"

5
Elizabeth S, Smithfield, Virginia, United States 01/11/2021

We just completed a month's long trip across the US. When we found this Best Western we decided to try it as we haven't been to where there were any Best Westerns in our path. It was the Best! We will definitely use Best Western Plus on our future journeys. They are clean, pretty, and the beds are the most comfortable we have ever had in a motel. The heating AC units are very quiet. It was just an overall wonderful stay.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Overwhelmed with Excellent Customer Service and Cleanliness of Hotel"

5
User 28/10/2021

We highly recommend Best Western Plus Springfield Airport Inn. The staff were most accommodating and friendly and our room was in excellent condition. We had an early flight out the next morning and had to leave the hotel at 4:00 a.m. The hotel provided us with a shuttle to the airport along with a breakfast snack free of charge.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the excellent review! We hope to see you guys again soon :)

"Not the hotels fault"

2
313Owen, Saint Louis, Missouri 26/10/2021

The power was out the entire time I was at the hotel. From about 9am to about check out. It wasn't a staffing issue and the hotel was very nice, just inconvenient not having lights or heat. Staff was very nice and the continental breakfast was great! I'll stay again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team, I just wanted to say thank you for the review and apologize for any inconvenience you ran into during your stay with us! I will be sure to pass these notes along to our team.

"A letdown after the Amarillo BW Plus but ok"

4
bensI465IT, San Francisco, California 26/10/2021

Hard to understand what the Plus is supposed to signify in the brand - perhaps the indoor pool. This place was ok, decent hot breakfast tho no soy milk which as lactose intolerant, we certainly appreciated at the Amarillo BWP.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team, I just wanted to say thank you for the review and apologize for any inconvenience you ran into during your stay with us! I will be sure to pass these notes along to our team.

"Dave Thater"

5
davethater, Springfield, Missouri 20/10/2021

Nice place, friendly staff, very clean….overall, great. This was a business trip and we were exhausted , didn't want any problems and we didn't have any. Shirley was outstanding when I original checked in. Many rhanks

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thanks so much for the great review. We hope to see you guys back here sometime!

"great stay!"

5
User 20/10/2021

We had a great stay - mixed visiting family with a soccer tournament. The hotel was clean, staff was friendly. My grandson and his friend enjoyed the nice indoor pool. Hot breakfast was good and well stocked! Parking was well lit.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the excellent feedback! Let us know if we can ever assist you in any further travel needs.

"Room not secure and full charge before checking in."

1
585kennethh, Independence, Missouri 17/10/2021

Wife and daughter's first full day, they put do not disturb on door. They were gone all day and when they got back the door was cracked open and the do not disturb card was gone. I don't understand why someone went in their room and definitely don't understand why they didn't properly close the door. Another weird issue was their keys didn't work properly after that. The place also charged my card full price hours before they ever checked. Room was booked through bookings.com and said payment would be handled onsite.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team I would like to personally apologize for the inconvenience to your entire family. We looked into this matter and our reports do indicate that you did have a DND on the reports. We do have a paper trail showing that our staff would not have entered the guest room. Had you have let the front desk know about this we would have handled it immediately. We always want to make sure our guest feel safe here at our hotel. I also wanted to let you know that we do authorize cc here before check in. If there is anything I can do for you please feel free to reach out to me and I will be more than happy to assist you with whatever I can.

"Hot Breakfast"

5
Kevbo21, Boise, Idaho 06/10/2021

It was such a great hot Breakfast with sausage and eggs and biscuits and gravy, waffles, orange juice and coffee. Such a great addition to the stay while traveling for work. Also next door they have parking for $10 a night if you have a big trailer that won't fit in the hotel parking, very convenient!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the awesome review! We hope to see you again sometime!

"Excellent overnight before flying out of SGF"

5
prnmd, Mountain Home, Arkansas 02/10/2021

This is the third time that I have stayed at this property, always before flying out on an early flight. It is not in the prettiest part of town but it is very quiet at night. The motel is up to date on furnishings and seems to be very well maintained and cleaned. Staff has always been friendly and helpful. Close to airport. Grab and go breakfast bag only a banana and a cheap wriapped muffin.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Clean, comfortable, great staff"

4
YOY1, Placitas, New Mexico 30/09/2021

.Very nice property, clean, easy check-in and great staff. Decent hot hotel breakfast. Only thing I would mention and this is really the fault of the state of MO, not the hotel per se, while the staff was masked, etc, almost all the guests were unmasked as if it was 2018. There was even a beligerrent anti-masker in the parking lot as we were leaving. All this in a state that is not exactly a leader in the fight against the pandemic. We had no choice, but had we, we would likely not stay in MO in general. But again, the hotel and staff were very good.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, I'd like to apologize for any discomfort you felt during your stay with us. We, as a team, recognize the importance of masking up and social distancing as well as regularly disinfecting common-use areas. Please stay safe during the rest of your travels and have a good rest of your day.

"If there was a 10 star button!!"

5
Sandersa3300, Sedalia, Missouri 23/09/2021

They went above and beyond for me to get the room ready and set up for my son's honeymoon. Candies, ride peddles, Teddy bears, candles, and they didn't even charge me anything extra! Amazing staff!!!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
We had so much fun doing this! Anytime you guys need a night away, you know who to call!

"Excellent customer service"

4
Linda H, Bellefonte, Pennsylvania 04/09/2021

Easy check-in. Room clean and ready to go. The A/C wasn't very powerful, but it worked okay for one night. Free shuttle service back and forth to the Springfield Airport, only 10 minutes away. Attendant carried our luggage downstairs when the elevator was temporarily out of service. Easy check-out. Shuttle prompt early in the morning. Bagged breakfast was appreciated, but minimal. I'd stay there again. Thank you!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review!

"Great place"

4
User 26/08/2021

I would give it 5 but the ac didn't work the best nd had a musky smell. There was sitting water in. The breakfast was good. Becca was very polite and good at answering questions. 1st time there from Minnesota.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Convenient stay, nice staff, outdated room smelled of cigarette smoke. Limited fitness center/pool hours."

4
FlanFamilyTravels, Omaha, Nebraska 22/08/2021

Found this hotel room online last minute when our travel route through Missouri changed in order to avoid severe weather. Arrived late with tired and grumpy kids so when our room smelled of old cigarettes smoke I did not complain but just went with it. Was nice that the room had a mini fridge and no other complaints about the cleanliness of the room. Breakfast was nice. Really my only other complaint was the fitness center and pool hours were very limited. I believe they closed by 9:00 p.m. and opened later in the morning as well which was not convenient for use. Staff was friendly though and parking lot was small allowing for easy access when unloading and loading baggage. Room was outdated but as long as there are no bugs I do not complain. Was nice for a quick last minute booking.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for the feedback! We appreciate all of our guest reviews! I will be sure to pass along all of the comments and wanted to apologize for the inconveniences you ran into during your stay with us.

"Stay"

5
User 17/08/2021

Fantastic stay, East facing room-windows welcoming Sun-rise, Meticulous clean. Well designed and spacious rooms along with Comfortable Mattress and maintained furniture. Nice breakfast. Very receptive Reception. Thx Sonali for your great hospitality.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Disappointed response to a clean up"

3
nancy05, Oro Valley, Arizona 12/08/2021

The hotel itself was extremely nice. However, we did have a problem with the corridor outside our room. Someone had vomited immediately outside our door. It occurred at about 2 a.m. when I was awoken by someone getting sick. I thought it was in the room next door, but it was actually in the hall. When we got up to have breakfast, we were greeted by a mess. The hotel was aware of it as they had placed a scrub bucket over it, and a sign over the spot next door. We had to wiggle our way around the bucket so we didn't step in anything. Not a way to start the day Location wasn't the greatest. All the major restaurants were on the other side of town, about a 20 minute drive.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon, Nancy! On behalf of our entire team, I wanted to thank you for your review! We appreciate all of our guest feedback! I will be sure to pass along the kind words to everyone! I also wanted to take the time and apologize for that inconvenience you ran into during your stay with us, and can understand your concerns and will be sure to have that matter addressed immediately. If there is ever anything we can do in the future to be of any further assistance, don't hesitate to let us know!

"Wonderful Place to Stay!"

1
gmasheri, Iowa 11/08/2021

This is a beautiful place! Front desk staff were extremely friendly, beautiful decor throughout, room was beautifully decorated, beds were comfortable, breakfast was good--cannot say enough about how wonderful this Best Western Plus was! Will definitely return if we are in the area!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Branson Trip"

5
User 09/08/2021

Was pleasantly greeted upon arrival. Shuttle arranged and provided by Best Western (including tips) was prompt and convenient. (24 hour service by yellow cab). Great place for dogs. with grassy area for walking and playing. Corvid precautions practiced

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Best Western is “Best”"

5
rlmassey123, Glen Carbon, Illinois 06/08/2021

Overall experience was excellent! The pre check in service and express check out were both very easy. Staff could not have been more pleasant. Could have used a TV channel guide. Covid restrictions may have caused that to be missing. Very clean room and lobby!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"poor"

2
User 31/07/2021

Room was tiny, bathroom was tiny, reserved two queen beds, received 2 double beds and when I called the front desk the lady was rude and said "Thats what happens when you use third parties to book your room" there is nothing I can do about it. wont be back

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
I'm sorry for the misunderstanding, however, our double rooms have always specified as being two queen beds.

"Not good"

2
User 29/07/2021

The room was extremely damp inside, I'm guessing high humidity outside but why so bad in the room? Maybe bad window ac unit??? Coffee in lobby was not even warm let alone hot. I mentioned it to the girl at the front desk and she could care less. Her reply was she made it 2 1/2 hours ago and that was basically it. I Discovered my room was not cleaned nor sheets changed after a long day in business meetings all day. I informed front desk of this as well and front desk reply was That she was sorry. Obviously it was not a good experience and will avoid a Best Western Stay as much as possible in the future.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning Connie! On behalf of our entire team, I just wanted to apologize for any inconvenience you ran into during your stay with us! If you have anymore questions or concerns & would like to give me a call, you can do that as well! We really are so sorry about that and will be addressing those matters as soon as possible!

"Why the carpet."

3
Lg2021traveler, Chicago, Illinois 25/07/2021

I usually don't write reviews, however I'm going to try and help out this business and any other guest that might need an honest opinion. The room sheets are clean, the room smelled too musty. I'm blaming the carpet and the window air conditioner. The toilet seat was loose and the bathroom fan didn't work well enough for this small bathroom. All in all I give this a 3-4 out of a 10. I will be asking any place I stay at from now on, if they have carpeted floor, if they do I'll skip. In my opinion, they cannot clean the floor carpet enough for the room to smell fresh.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. On behalf of our entire team, I just wanted to say thank you for the review and apologize for any inconvenience you ran into during your stay with us! I will be sure to pass these notes along to our team, and have that looked into asap!

"EV Friendly Hotel (call ahead for reservation: J1772 and Tesla destination chargers)"

5
User 25/07/2021

We found that this hotel had a Tesla destination charger plus a J1772 charger. Call ahead and they will put traffic cones in the charging spot to save it for you! Very friendly staff and very clean and neat hotel.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Clean and Quiet...and very accomadating!"

4
User 22/07/2021

Flew in one day, picked up a puppy and then left the next, so it was a short visit. The receptionist was great and the rooms although small, were very adequate. Nice and clean even though it was a "pet room" and there was a nice, secluded "pet potty area" by the room. It is an older hotel and the rooms are rather out of date, but if sleep is what you are there, for you'll have no problems!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Nice hotel!"

4
User 21/07/2021

I have a family of six and rooms must function well for things to go smooth! Staff was awesome and breakfast was great! Rooms were very clean. Bathroom toilets and fans need updating- otherwise a perfect stay!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Very good place"

4
JohnSWIowa, SW Iowa 20/07/2021

The facility and room were in good condition. The bathroom showed some typical wear-and-tear but it was not troubling. The bathroom was small. The bed was very good and the AC unit hummed but it was not loud enough to be annoying. Breakfast was a nice, expected combination of hot and cold foods and was well stocked. The eating area was kept clean. We did not use the pool or exercise room. The staff was polite and genuine. We were later than expected on our arrival and had already received a phone call about our status. I thought that was a nice touch. That was a first time for me to get a call. The location requires a drive to shopping, entertainment and restaurants. On the flip side, it is in a quiet part of town.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Great reasonable priced stay"

5
addiestevens8, Martinsville, Indiana 20/07/2021

We had a great experience here. The pool was clean. The staff was incredibly helpful and kind. Breakfast was good. Our room was clean. When we went in April, the staff was taking the appropriate precautions.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Great place to stay"

5
wing775, Vestal, New York 19/07/2021

The room was very nice, clean, and spacious with a refrigerator/freezer and microwave. The hot breakfast was quite good and included a nice variety. The staff was very friendly and helpful. I would definitely go back.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We love when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Ticks in the beds, beware."

1
User 08/07/2021

This is was the worst hotel stay we have ever had. I am surprised it has as many good reviews as it does. Upon arrival we asked for the complimentary shuttle information since we were going to drop off our vehicle at the airport nearby. The shuttle is actually just Yellow Cab & we waited 45 minutes at the empty night time airport for our cab. The man who picked us up was driving a filthy vehicle with missing seatbelts, speeding, & telling us about how he punched out a passenger once that was under age. He also mentioned he was late to work today because he over slept & that's why he was so late to pick us up. Once we finally made it back to the hotel we noticed a stack of flyers at the entrance with nearby food for the guests, I snagged one & noticed Alli's restaurant was next door to us. The flyer said they deliver after 5 to the hotel, at 6 PM we called & the lady who answered told us “we don't deliver to anyone except door dash & grub hub” then hung up on me. I called the front office & they told us they're manager and the flyers might be mistaken then. So we door dashed from elsewhere. When folding down the bed sheets on the bed, there was a tick in our bed which was alive. We took photos of it then flushed it down the toilet & barely slept the rest of the night in fear of more ticks in the bed. We then discovered a tick attached to my boyfriend in the morning which we had to pull out & flush as well. Hoping he didn't contract something from the tick. The room had an odd smell & the AC blew straight up into the curtains causing for poor circulation in the room all night. There was no comforter. Only sheets & a scratchy wool blanket. To top it off, this hotel allows pets which is normally no inconvenience to us however at 7 AM, there was a dog barking in a room near us until well after 8:30 AM non stop. We will never come here again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, I'd like to first apologize for any inconvenience you ran into during your stay with us. I just wanted to state on our behalf that we are contracted through yellow cab. I am sorry for any inconvenience you ran into on your trip, and will be passing on the information to them, but unfortunately anything other than us being contracted with them for trips to and from the airport, we have no control over. I will also pass on the information about Alli's, and will be sure to clear that up with them as well. I apologize for that misunderstanding as well. And will be sure to pass along all of the comments and concerns and have all of those things addressed immediately. We would have been more than willing to accommodate you and address any concern right away. If there is anything I can do to help or you have any further questions or concerns, please don't hesitate to reach out!

"Clean, friendly and well managed"

5
jspdwp, Sherman, Texas 05/07/2021

One of the best.....and we stay at a lot of Best Westerns!!! Friendly staff, great breakfast, clean pool area and clean room!!! We will return!! We would recommend to anyone for their stay in the Springfield area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"Pleasant"

4
User 04/07/2021

It was very pleasant breakfast was a small selection. Rooms were clean bathrooms was small especially for a big person doors didn't close good in bathroom. Entrance door didn't open or close easy. Just minor things like that but overall it was a pleasant stay.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"So so."

3
AAtravelflier, Missouri 03/07/2021

I don't consider this to be a BW “Plus”. Greeted with lemon infused water and a pleasant person at front desk. Basic room. No hanger on the back of the bathroom door to hang nightwear. Can't open closet door and entry door at same time. Bathroom door rubs against toilet. TP shreds on contact. No lotion. Fortunately brought my own. This from room 232. Maybe other rooms are better. But…what really ticked me off was that the bed wasn't even made. Sure. Fresh towels and trash emptied. But really??? I guess the housekeeper is not permitted to make beds at this time. Don't know if this is all hotels or not but it would have been nice to know. We ended up leaving the do not disturb sign on the door. If you aren't going to make the bed, and we don't need clean towels every day, then why bother getting in. I will say breakfast was ho-hum but they did have shredded cheese, salsa and hot sauce for the eggs. Not a great experience but disappointed and tolerable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for the review! We do value all of our guest feedback. I did want to apologize for any inconvenience you ran into during your stay with us. I will be passing along your feedback and will make sure to have any issues resolved immediately. Due to covid, our housekeepers are not permitted to make beds at this time, unless it is specifically requested. If there is ever any way we can be of any assistance in the future with any travel plans you have, don't hesitate to give us a call!

"Loved the Breakfast Bar!"

5
Navigator32097029725, Denham Springs, Louisiana 03/07/2021

Nice, very clean room. Comfortable beds. My only complaint was we were the last room at the end of the hall and some guy kept going out to smoke and propped the door open so smoke went in the hall. That was not the hotel's fault though. Why prop the door open, just take tour room key. The breakfast bar was amazing. We stayed at 2 other hotels for around the same price and this one by far was the best! I appreciated the non carb options - especially the Greek yogurt (name brand) w lots of topping options (nuts, chocolate chips, granola, etc). Nice selection of other typical breakfast bar items but had more condiments - flavored syrups for the waffles, etc. Nice pool too!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I just wanted to thank you for such an amazing review! We appreciate all guest feedback and are so glad you enjoyed your stay with us! I will be sure to pass along all of the kind words. If there's ever anything we can do to be of any assistance with any future travel plans, don't hesitate to let us know!

"I had a great stay."

5
E5446LVelizabetha, Dardenne Prairie, Missouri 01/07/2021

I had a great stay. Everyone was very friendly and wanted to be sure I had a great stay. The rooms were clean and updated and maid service again!! I also appreciated the great hot breakfast which was well service and hot at all times. Thank you!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our team here, I just wanted to thank you for such an amazing review! We appreciate your feedback and love that you enjoyed your stay with us! If there is ever anything we can do to be of any assistance in the future, don't hesitate to give us a call!

"Our Choice, When Planning To Fly Out Of The Area"

4
User 30/06/2021

We use this Best Western for all of our out of the area travels. The service to the air port is swift and our car remains on site for our return. Accommodations are clean and comfortable .Breakfast filling and tasty. The staff friendly and competent.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review!!! We love having you guys. See you next time!

"Won't be staying here again"

3
278kris, Atlanta, Georgia 29/06/2021

The staff was friendly so they get 3 stars.Room smelled of cigarettes, 2 flies in the room throughout the stay, could not get rid of them!!The A/C unit was not producing cold air so it was very humid overnight. Booked for 2 nights but only spent 1, did not bother to ask for a refund as I figured I should have known better given the price but $224 for 2 nights is a lot of money. I thought a hotel price of $30-$50 did not make much of a difference but apparently it does. I wish I had shelled out the extra for one night at Vandivort rather than paying for 2 nights at BW and ending up sleeping on a friend's couch the 2nd night. It was much more comfortable on the couch! No flies, no smells and good temp. Again, the staff were good, BW management needs to step up their game. Or perhaps I'm the wrong clientele.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. I just wanted to say thank you for the review! We appreciate any of our guest feedback. I will be sure to pass on the kind words to our staff! I wanted to apologize for any inconvenience you ran into during your stay with us. I did want to state that we are a 24 hour desk and would have been more than ready to help resolve any issues. I will pass on these notes and make sure these issues are resolved and looked into immediately. If you have any further questions or concerns, don't hesitate to give me a call!

"Clean, quiet and convenient to the airport"

5
beetle1131, Lakeview, Arkansas 29/06/2021

Friday, June 26th was my 3rd stay at this property.. The room was clean, the beds were super-comfortable, and all was quiet and peaceful. The property is about 8 minutes by car from Springfield-Branson airport. The Best Western Plus Springfield Airport Inn provides an hourly shuttle to and from the airport via local taxi cab -- fare and tip prepaid. You can park your vehicle at the Inn for $6 a night (almost half the cost of airport long-term parking) while you are away. All in all, this property more than met my needs.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We hope to see you again!

"Loved our stay!!!"

5
sherry779, Kennewick, Washington 25/06/2021

Everyone was so nice and accommodating. It was fairly quiet also. So handy to the airport and to visit family in Springfield. Thanks for all your help. Also handy to Walmart to buy water and other essentials.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review! We're glad to hear you enjoyed your stay.

"Very good if you are not looking for food nearby"

4
KCBirdLady, Kansas City, Missouri 22/06/2021

The building is older, but our room appeared to have been redone recently. The bathroom fixtures were new. You could see light around the door, but other travelers were not noisy, so it was fine. The breakfast offerings were good. The main downside was that there was no place to eat nearby except a local diner (which we tried and would not recommend).

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the review. Come back anytime!

"Easy stay"

5
User 13/06/2021

Clean and friendly! The check in was quick, and they made my arrangements to the airport very easy. The room was clean and comfortable. The stay was worth the rate. I would recommend to anyone traveling in the area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our team here, I just wanted to thank you for such an amazing review! We appreciate your feedback and love that you enjoyed your stay with us! If there is ever anything we can do to be of any assistance in the future, don't hesitate to give us a call!

"Springfield BW"

5
Unclejoe3, Torrance, California 13/06/2021

We have stayed at many Best Western hotels. This was the best by far that we have experienced. The staff was excellent. The property was super clean and the first actual hot breakfast served since the Covid restrictions. The shuttle from the airport and return was by taxi. The hotel picks up the tab and the tip so your trip is just you and your party. Excellent way for the hotel to provide transportation. Good job Henry.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We hope to see you again!

"ALL WONDERFUL!"

5
shellafn, Barling, Arkansas 08/06/2021

The room was spacious, clean and comfortable with TV, microwave, fridge and little coffee pot. Respectable selection of TV channels. Staff is very helpful and friendly. Didn't have time for the fitness room or breakfast, (but the waffle that went by looked delish!) In passing, looked like assortment of fruits and other things as well. Clean, no odors, elevator to 2nd floor (which I appreciated.) Free shuttle to airport (with tip for driver included!!!) In my experience, this motel is as described! Definitely would stay again! :-)

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We hope to see you again!

"Clean property, convenient to the airport, great breakfast, OUTSTANDING personnel"

5
Denny M, Batavia, New York 07/06/2021

We've been to Springfield twice, stayed here both times. The hotel is very easy to get to, and convenient to Bass Pro and most of the other attractions in the area. If/when we return to Springfield, we will definitely stay here again. Wonderful accommodation and a great staff.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
We absolutely love to hear this! Thank you for the review. We'd be happy to have you next time you're in town :)

"My go to hotel for early am or late night return flights at SGF"

5
User 18/05/2021

Hotel was great as always. Did online check in while I was still out of town so my wife could get into the room. I use this property whenever I have a really early am departure or as in this case a really late arrival as I live about an hour and 15 minutes from the airport. In this case, landing after midnight with an early doctors appointment in the morning in Springfield. While I couldn't sample the breakfast this trip because of the doctor's visit, it has been good in the past. Will stay there again when the need arises.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We always love having you and look forward to seeing you again!

"Decent Hotel, Friendly Staff"

4
User 18/05/2021

We stayed here overnight recently because of a Hotwire deal we got online. The hotel met our expectations and the staff was friendly and helpful when I forgot my toothbrush and toothpaste. The breakfast had quite a few options and was tasty.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review!

"Clean and Comfortable"

4
User 01/05/2021

I had last minute reservation. Front desk was very nice. Hotel and room was very clean. I was pleasantly surprised based on other hotels in the area. As I left very early next day (4 am) they had my transportation ready along with a grab bag of breakfast snack.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review! We value our guest feedback and look forward to you staying with us again.

"Very impressed!"

5
jenbrownrn82, Rolla, Missouri 26/04/2021

I've been traveling to Springfield quite frequently recently and have refused to stay elsewhere after finding this hotel. The rooms are clean and spacious, beds are comfortable and the price is unbeatable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our team here, I just wanted to thank you for such an amazing review! We appreciate your feedback and love that you enjoyed your stay with us! If there is ever anything we can do to be of any assistance in the future, don't hesitate to give us a call!

"Nice"

5
wayneelms2343, Palm Springs, California 26/04/2021

Good location near Springfield Airport. Check in staff was very friendly and helpful. Check out staff was exceedingly courteous and accommodating. I will definitely book this hotel again when I am in Springfield Missouri.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon! On behalf of our team here, I just wanted to thank you for the review! We appreciate the feedback and are so happy you enjoyed your stay with us! If there is ever anything we can do to be of any assistance in the future, don't hesitate to give us a call!

"We Love Best Western Airport"

5
User 21/03/2021

This is our third year staying at BW Airport during the National Homeschool Basketball tournament. The staff is amazing, accommodating, efficient, and friendly. The hotel is clean and quiet, and the breakfast is always delicious. Thank you, Best Western Airport!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our team here at Best Western, I just wanted to thank you for such an amazing review! We love when our guests enjoy their stay! If there is ever anything in the future we can do to help with any travel plans, don't hesitate to let us know! Congrats on the basketball tournament--we hope to see you next year!

"excellent"

5
okgranm, oklahoma city,ok 18/03/2021

every one of the staff were friendly and professional. I only got the names of Rebecca and Summer but all were friendly and professional. they advised of of nearby places. the room was very clean and the beds were comfortable. I would stay here again. there were a lot of guests in other rooms but we never heard any noise.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We love it when our guest leave happy. Come and stay with us anytime!

"They charged me for smoking weed in the room"

1
Keysssz, Springfield, Missouri 15/03/2021

I don't smoke but they charged me for smoking in the room and laT year one of their housekeepers or management stole my 5000 ring I forgot in the bed . I called for it as soon as I left the hotel and they swore they never found it ! The manager covered it up. This is the worst hotel one could ever stay at! It's ghetto and the mangers and employees are dishonest . I guess you get what you pay for !! Nasty dirty people And place

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team here, I would like to clarify we only charge smoking fees when the rooms are in fact smoked in. As we discussed over the phone. In regards to the ring that was claimed to be lost here, we have no names to match anything in our system for a missing ring. Any further questions you may have about any of these matters, feel free to please contact me, as I would be more than happy to assist you! As far as the staff at this Best Western location, they are the most honest and trustworthy staff, and based on our reviews, our guests see that and appreciate that! I have looked back on past reservations, all of the way back to this time last year, and upon investigation, I did not find any reservations under this name. So I am hoping this is not a mix up in properties. Thank you! Have a blessed day!

"Clean hotel"

4
User 02/03/2021

Clean hotel and staff were great. I would stay here again it was close to Bass Pro, restraunts, gas stations, and other sites you may need to see or want to visit. Hotel was easy to find right off a main hwy.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review! We love it when our guest enjoy their stay. Come back anytime!

"Highly Recommended!"

5
VaClassicrider, Waynesboro, VA 15/02/2021

I had to get there early due to weather conditions. The staff was wonderful and got me in my room without complaining. They set up my airport shuttle for the following morning and told me about a nearby restaurant that gives discounts to Best Western customers. After returning from lunch, they gave me my needed gloves I left on the counter! As I was putting my coat on, the phone rang to let me know the shuttle was there! Polite and helpful staff. I could not have asked for better. The room was clean and comfortable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review! We love when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Best Western Plus Springfield Airport Inn"

5
barbaragG4336NO, Spring Branch, Texas 12/02/2021

Awesome hotel. Staff was friendly and helpful. Room was very clean and well maintained. Continental breakfast was very good, especially considering some hotels/motels have stopped giving any breakfast using COVID as their excuse.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review!

"Best Hotel In Springfield"

5
User 08/02/2021

I was on a business trip and I got a lot of complications but one thing that I absolutely loved was my stay at Best Western Plus. Christina made my stay a lot easier and was very helpful with every need I had. If you want a comfortable place with clean rooms and friendly stuff I absolutely recommend this hotel.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know if we can assist you again in the future.

"Good location in Springfield, MO"

4
Larry V, Hamilton, United States 23/01/2021

The Best Western Plus Springfield Airport Inn is a great place to stay. It is located conveniently off the interstate. The young lady at check-in was very helpful, friendly and courteous. The rooms was very comfortable and quiet. There is an excellent restaurant next door that serves good food, large portions and very reasonably priced.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! Stay well and come back anytime!

"A Comfortable Place In Uncomfortable Weather"

5
revmrdavidmburge, Kirbyville, Missouri 08/01/2021

Facing the threat of snow mixed with rain and an early morning flight out of Springfield, Mo, I spent the night at the Best Western Plus Springfield Airport Inn. I was surprised at check-in by my reservation being upgraded to a suite. I was able to spend the night in very comfortable circumstances. Through a standing arrangement the Inn has with Springfield Yellow Cab to provide shuttle service to the airport, I was able to make my flight in plenty of time. The staff were friendly and professional. It was a comfortable place to stay in the face of uncomfortable weather.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review. You were an absolute pleasure to serve. Stay safe and come back anytime!

"A Pleasant Surprise"

5
SuzieTX, Webster, Texas 30/12/2020

The staff were friendly and helpful. The room was very clean. They even have Tv remotes that are able to be cleaned between customers. The only down side was that COVID caused the restaurant to have to be closed.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the review! We hope to see you again but above all we hope you stay safe! Happy New Year!!

"Always clean and always friendly"

5
Phoebe J, Florence 20/12/2020

This place is always clean and the staff are very friendly and helpful. I have stayed here when I visit my father. Close to his house and convenient. The breakfast was continental with a sausage, egg and cheese biscuit that we could heat up in our room. It was pretty good along with cereal and bagels, coffee and orange juice.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning and thank you for the great review! We do love when our guest have a great stay. Please let us know when we can assist you again in the future!

"Excelled value for the price"

5
AzraL122020, Raleigh, North Carolina 20/12/2020

From the moment I walked, front desk team was super friendly, fast at check in/check out process. Housekeeping keeps the rooms super clean. I booked 2 queen bed room and it came with coffee maker, microwave, fridge. Overall great experience. Great value for the price.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! Be well & Happy Holidays!

"Good value"

4
Peter K, Mountain Home, Arkansas 19/12/2020

Nice place to stay--near the airport--very friendly and helpful staff--good value. Had questions about how to operate the TV and the desk person came to our room and answered all our questions. We had sausage sandwiches for breakfast because there is no buffet during the pandemic. Nice substitute.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the review! We appreciate your business.

"Consistently great stays"

5
indcashlers, Tucson, Arizona 12/12/2020

This BW has always gone above and beyond, but especially during this Covid pandemic. Everything was extremely clean and safe. "To Go" breakfast also included a freshly made sausage, egg, and cheese biscuit. Delicious! The room was, as always, exceptionally clean and comfortable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review! We always enjoy having you!

"BW Springfield"

4
jimv677, Dodge City, KS, United States 07/12/2020

Off the beaten path, area looks a little shady but overall a good experience, Rooms are dated and lobby is small but clean and staff was friendly. Breakfast was a huge disappointment, I understand Covid-19 restrictions but breakfast served in a small lobby with food and drinks scattered around the room seems ridiculous. There was a whole dining room that would have allowed for much better and safer experience.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review. Your feedback means a lot to us and will be taken into consideration.

"Great hotel that my Labs ❤️"

5
smmiller007, Columbus, Indiana 29/11/2020

Best hotel for humans and pets! The staff is super friendly. The staff is so nice and talk to my Labs. Checking in and out is a breeze. The courtyard area is a big for my Labs to wonder around (not fenced in). The even have doggie treats!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning and thank you for the great review!! We love when our guest as well as their fur babies have a great stay. Please let us know if/when we can assist you in the future as well.

"Pleasant stay"

5
User 24/11/2020

Nice hotel, clean, and the entire staff is very helpful and friendly. Location point is perfect, just 6 min away from the Municipal Airport. The front desk ladies were amazing people (Shirley, Dinem, and Becca), Thanks! The entire team made the stay pleasant, sharp ladies! Also the cleaning crew, did great job. Next time I know where to stay. Must eat at the little food joint (Ali), which is at walking distance. Low price and great amount of food.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the awesome review!! We look forward to seeing you next time

"Comfortable complete hotel with great staff and amenities"

5
Laurel A, New Bloomfield, Missouri 17/11/2020

This is a nice hotel.WEll cared for, safe, nD HE STAFF WILL GO ABOVE AND BEYOND TO MAKE YOUR STAY A GOOD ONE. Shuttle to airport, ability to leave car there instead of at airport, and great service. I would highly recommend this hotel. Very safe and secure.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning Laurel and thank you for the great review! We do love when our guest have a great stay. Please let us know when we can assist you again in the future!

"Pet friendly"

5
cleaningforyou816, Lee's Summit, Missouri 12/11/2020

Good value and excellent friendly staff. Clean and comfortable. Pets are allowed with a non refundable deposit. Lobby was always clean and had Fresh fruit, Lemon Ice water & Hot coffee. There is a restaurant one door down. Flying J's is close as well. I'd definitely stay there again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! If we can help you again in the future, just give us a ring!

"Definitely stay"

5
User 09/11/2020

The whole team was absolutely amazing! They made us feel welcome and treated me and my kiddos like family. They were very friendly and courteous. The rooms were very clean and in working order. I will definitely stay here anytime we are in Springfield! 5 stars for sure!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good evening and thank you for the wonderful review! We love when our guest have a good stay. Tonya

"a great place to stay anytime,but we stay before airplane flight"

5
User 31/10/2020

so glad they were open during "covid", a shame the pool and jacuzie is closed.clean room, nice mattress on bed easy parking lot. mexican restrurant down the street, yum!!! i don't know what else to write.....

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We hope to see you again!

"Convenient. Very clean room and lobby."

5
Kathleen K, Anchorage, Alaska 30/10/2020

The hotel was spotless. Truly the cleanest room I have ever stayed in. It made me feel more comfortable considering the covid 19 pandemic that we are living in. Staff was friendly and helpful. I'll stay there again when i visit Springfield in the future.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much Kathleen! Come on back anytime and stay safe!

"Great stay!"

5
User 28/10/2020

Stayed 2 nights, really enjoyed my stay here. Handicap rooms are very accommodating.Clean facility, housekeeping does a great job. Extremely friendly and helpful front desk staff. Front Desk lady Christina took good care of my checkout needs including heating up my breakfast sandwich, setting up a taxi shuttle and helping me out to the car. Will be staying here next time I'm in Springfield.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We look forward to seeing you again!

"Musty air"

2
Pumpkinlife, Phoenix, Arizona 25/10/2020

We had a flight cancellation while we were at the airport and had to find a hotel in a few minutes and close. The hotel had a musty smell and was your average best western. The service was really good however that was the only thing that was good. Definitely would only stay here if it was for one night in a pinch.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the review. We value our guest feed back. Please let us know if we can assist you again in the future.

"Traveling Home"

5
Bruce S, Eustis, Florida 23/10/2020

I needed a place to stay, the Lady at the front desk was very helpful and friendly, The vending machine was ot our water an she gave me a bottle, was extremely nice, the bed was comfortable and the checkout was very easy, very clean accommodations

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! Come on back anytime!

"Good for a Nights rest"

3
edward l, Nashville, United States 23/10/2020

Great staff are always friendly and helpful and I love the beds, the most important part. Checking in is so easy and been very reasonable. The rooms could be updated especially better bigger TV with apps would be great!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review! We'll take it into consideration ;) Hope to see you again!

"Worth the money!"

5
manyponies4me, Myakka City, Florida 23/10/2020

This hotel was extremely clean! Every detail taken care of. Large bathtub that was as clean as new, bed was comfy with really nice pillows, sheets and blankets. If you need food the diner next door was great too. Highly Recommended!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the awesome review! We're so glad you had a nice stay. Give us a call if we can ever assist you again in the future!

"The clerk told my wife she would mail a box my wife sealed up and it never got here."

1
ldmcowboy, Linn Creek, Missouri 22/10/2020

The clerk at the desk told my wife she would mail a box for her and it never got here. She just took it for her self. She was the one that checked her in that night. It should be easy to check out who checked her in! This is the worst I've been treated at a Best Western!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good evening, sir! The package in question is still sitting at the front desk. We are not allowed to use customer credit card information for anything other than hotel charges; this includes, but is not limited to, shipping cost. Our policy is that the guest uses the proper channel to request a UPS/FedEx pick up. We apologize for any confusion and assure you we have tried to reach out. Please give us a call directly at your earliest convenience.

"Great place to stay."

5
Vicki W, Conway Springs, United States 18/10/2020

This facility is very clean. The beds were comfortable. The only issue we had was parking. We were driving a truck with a 30 ft. trailer and had to park behind the hotel in an empty lot. We would stay here again.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We love when our guest have a great stay and look forward to you staying with us again.

"A place to sleep"

2
User 17/10/2020

All amenities closed, even breakfast/exercise and the chlorinated pool. Pillows were tiny. Blanket was thin. Carpet was dirty. Service never brought up pillows that were asked for. Location was a little sketchy. Only stayed here for the Southwest Rapid Rewards.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good morning and thank you for the great review.

"Inadequate"

2
devinceeanderson, Saint Peters, Missouri 13/10/2020

Microwave not working in room; hairdryer were sticky (not good during COVID-19). Website did not warn of cold breakfast due to COVID-19; it was a surprised upon arrival; bagels were served due to pandemic; however no toaster available.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your feedback.

"clean room and good breakfast"

4
mamawky, Louisville, Kentucky 12/10/2020

The only thing that could be improved is the bathroom. It was very small and 2 people could not be in there at a time. The room was large and very clean. Staff were friendly and helpful. Had a to go breakfast that was very good.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you in the future as well.

"A nice stay"

4
User 11/10/2020

The hotel was clean. The staff were pleasant. The amenities were closed due to COVID, but there was a paper in the room to hand to the front desk so you could choose how much the staff worked in your room. It doesn't have much of a view, but it was comfortable.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay!!Please let us know when we can assist you in the future as well.

"Excellent Stay"

5
User 10/10/2020

This was a great location and would recommend it to anyone! - Rooms were Extremely Clean and looked like they were just remodeled. The entire property was clean and kept up. The staff was AWESOME!!! Thanks for making our stay so enjoyable!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
We love hearing when our guest have had a good stay! Thank you for the awesome review and we look forward to seeing you again!

"Gross"

2
User 27/09/2020

My room smells so bad with a particular moldy smell. Furthermore the floor is so gross the bottoms of my socks turned black from walking in my room. Felt sick from the smell. They moved me to a different room at request but very unsatisfied with the experience.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review!! This issue has been resolved!

"Bait and Switch"

2
ganohakejo, Lexington, Missouri 07/09/2020

The only reason I'm giving this hotel any stars is the staff was great and the hotel was clean. It's the management I have issue with. I researched this hotel and paid extra to stay there because it had a pool and free breakfast. I was traveling with my grandchildren and that was to be part of the experience. But when I got there I was told the pool was closed and no free breakfast, I assume due to covid. But I'm still paying for these amenities?? They did suggest I could go down the street and look for another hotel that might have an open pool? I just traveled 3 hours by car with toddlers, I'm not getting back in the car and running around town checking hotels. They did offer a grab and go breakfast. The most ridiculous excuse for a full breakfast I've ever seen. A small commercially packaged muffin and a banana. A comparable grab and go would have been something with protein, maybe a gourmet muffin and how about some juice? I searched their website when I booked and I saw no mention of the pool being closed due to covid or no breakfast. I don't intend to return to Best Western Plus, they should change the name to Best Western Minus.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team here at Best Western I would like to apologize for not meeting your expectations. If you booked online you would see that the breakfast is a continental breakfast due to covid. I personally called them to make sure that was located in the paper work that would have been emailed to you after booking. Also we do have more to offer for breakfast then just a grab and go. Our goal is to make sure our guest are happy especially during this craziness happening all around us. The precautions we are taking here at the hotel is for our guest safety as well as our staff. We hope that you will give us another chance when everything settles down.

"Nice rooms but breakfast was less than desirable."

3
User 06/09/2020

Rooms were very clean. Smelled fresh. Decor was a bit outdated. Only 2 small pillows for a king bed? Could not use freezer because it was totally frosted over and in need of defrosting. Breakfast was a BIG disappointment with only bagels or cereal. They advertise a hi ot breakfast but your only getting a Partial Continental at best.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
We're very sorry to have disappointed you this stay. Thank you for your feedback, it helps us improve.

"Nice stay, clean room"

4
lilykatz1960, Northlake, Texas 03/09/2020

It was just an overnight stay as I was traveling. Cost to have my cat stay was a bit steep but I wasn't going to drive all over looking for something cheaper. Women at front desk was super nice and friendly!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the kind review! I hope the rest of your travels are safe and smooth.

"Very clean & new room/hotel"

4
plgarlepied, New Orleans, Louisiana 20/08/2020

This was a good & safe location. The breakfast was just wrapped apples & bagels with cream cheese bc of covid-also cereal with milk & coffee bar.Ice machine &vending machines work. Fitness center & indoor pool closed(covid). There is a guest laundry. basic king Room has coffee maker, frig (no freezer), microwave, iron&board. Plenty of Food & full breakfast 2 blocks down. Front desk ladies very helpful & great bathroom! Very clean!!!!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you again in the future as well...

"Ok stay"

3
rabpem1pa, Baldwin, New York 20/08/2020

We stayed 3 nights at this hotel. Upon arrival the room wasn't ready although I did the pre check in. There's no safe. The size of the room & bed are good however the bathroom was odd. The bathroom door is 1 inch away from the toilet when opening/closing. The room carried an odd smell once the ac is higher than 68 degrees. The pool isn't accessible due to covid. Vending machines for ice & beverages are working. Last, I had to call the hotel after my stay due to pet fees. I had no pets!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Good evening..I am sorry the hotel did not meet your expectations. The pre check in is our express check in not an early check in. The hotel still has an early check in fee. Please no matter which hotel you may be staying at if you have any concerns always let the front desk know.. We have a 24 hour desk at this location and always want our guest to be happy. We certainly would have done what we could to accommodate. Please feel free to contact the hotel, I would love to speak with you as we were unaware of any of these concerns.

"Highly recommend"

5
User 12/08/2020

Everything was great! It was clean and the staff was very professional and friendly. It is close to airport for early morning flight. Restaurants and grocery store are nearby. I highly recommend if you need a place to stay.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the awesome review and come back anytime!

"Getaway weekend"

5
Leslie M, Derby, United States 09/08/2020

The staff was very friendly and helpful. Room was very clean and quiet. Close to every thing we wanted to do. Bass Pro, Lambert's and a short drive to Branson and Table Rock Lake. We will stay here again when we are in Springfield.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you again. Stay safe!

"Very clean, love Best Westerns"

4
rmaples4042, Carlinville, Illinois 09/08/2020

We always stay at Best Westerns when we travel.. Always clean and friendly! They're doing a great job keeping things safe with covid19, the hotel smelled clean as soon as you walked in the door.. Very pleased!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review! We love when our guest have a great stay. Please let us know if we can assist you with any future travels. Stay safe!

"Clean Comfortable Room"

5
User 06/08/2020

Nice, clean comfortable room. Amenities were great. The grab and go breakfast was nice though it could have included a bottle of water like most places offer. Noise level was non existent. Staff was beyond friendly & helpful. Will definitely stay here again on future trips to the area.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We look forward to seeing you again. Stay safe!

"Don't know how to process etravel cards"

4
Diana W, Corydon 05/08/2020

When I made my reservation, I listed my Best Western credit card to hold the room. When I arrived that credit card had already been charged. However, I intended to pay for it with my Best Western etravel cards. The clerk voided the credit card transaction and gave me a receipt showing that. She didn't know how to use the etravel cards though. She copied the cards and said someone would do the transaction the following morning after 7 am and, since I would have to leave the following day before 7 am, I could call the number on the back of my etravel card to check the balance later that day. I have checked it several times since my stay and nothing has been taken off the etravel cards. I stopped at the hotel yesterday and was told it takes awhile for that transaction to occur. I think the staff needs training on how to process the payment on those etravel cards. Otherwise, I have no complaints about the hotel or staff.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review. We'll be looking into the issue.

"5 Star"

5
User 30/07/2020

Staff was friendly, rooms were clean, felt like home. I would for sure be telling my friends and family this is where they need to stay when going to Springfield, Mo. I know I will be booking my next visit next month.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the awesome review! We look forward to seeing you again! Stay safe.

"Great place to stay!"

5
ddawn0266, Woodworth, Louisiana 27/07/2020

The ladies were very sweet you could tell they really took pride in their job and treated people with respect. They were very accommodating! Made our stay very pleasant! Rooms were great and they were always cleaning.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a great stay. Please let us know when we can assist you again!

"Convenient access to I-44"

4
User 25/07/2020

Friendly staff, clean and comfortable room. Due to Covid, mask required by all in hotel. . .no pool, no fitness room and no breakfast area. that was disappointing but out of control of hotel staff. Hotel has easy access to I-44 and plenty of restaurants within a short distance.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and for your understanding. Hope to see you again once things open up!

"Review of Best Western Plus Springfield Airport Inn"

5
User 12/07/2020

We were late arriving after traveling long hours and were very tired. We were met with complete understanding by helpful staff that went above and beyond to make check- in extremely fast and we were in our clean, comfortable room in record time! Check out in the morning was a breeze also. Every effort seemed b to be met with effortlessness of our part. Our needs were anticipated and met in an expeditiously manner! Could not have asked for better service and clean comfortable room.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay and look forward to you coming back and staying with us again. Please let us know if we can assist you again!

"Fantastic place to stay "

5
lauravigor, Kewanee, Illinois 07/07/2020

This was my third time staying here because I absolutely love it! The staff is phenomenal… Helpful and kind and always wear a smile. The rooms are extremely clean and very comfortable. On this trip, I was upgraded to a suite without even asking. The outside is always clean and inviting. Due to the COVID-19 situation there was no continental breakfast, however, they did provide a bag breakfast and they did have bagels and cereal set out that were individually wrapped. I will continue to stay here every time I go to Springfield!

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
We love to hear this!! And we look forward to seeing you again! Thank you, please be safe.

"Yearly stay"

5
zacklene55, Platteville, Colorado 07/07/2020

Clean and friendly and in a great location for access to highways and tourist things. Stayed here every year for the past 3 while visiting family and visiting some local battlefields. Will continue to stay here unless something crazy happens.

Tonya Goddard, Other at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the review! Come on back anytime!

"Great hotel for a weekend stay"

4
laurakV5013XN, Saint Charles, Missouri 29/06/2020

Friendly staff, clean rooms, welcoming atmosphere. Clean sheets, no bug problems. Nobody tried to steal our stuff. Only thing is the parking lot is a little snug. Great stay overall, if we are back in the area we will stay here again

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We look forward to seeing you again. Be safe!

"Still a good place to spend the night!"

5
Joseph and Mich... K, Hillsboro, Kansas 26/06/2020

Granted, picking up breakfast in a sack isn't as good as a regular hot breakfast, under the circumstances during COVID-19, they provided a decent breakfast. Was sorry to hear the pool was closed until July, but that's the way it goes in these uncertain times.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review. We love when our guest have a good stay! Thank you for being understanding during this time. We look forward to seeing you again.

"My review"

5
jamal5kids, Lompoc, California 11/06/2020

Friendly staff and laundry room is open 24/7. Close to food and store. I definitely would stay at their establishment again if I'm ever in the area.The pool is closedown due to the pandemic, but the water looks clean from the window!

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We really appreciate our guest and look forward to you coming to stay with us again!

"Large, clean rooms"

4
judh827, Swartz Creek 03/06/2020

We spent the night during COVID-19. Check-in was easy and room was clean. The only 2 negatives were floor lamp didn't work and breakfast consisted of a lunch sack with a piece of fruit and a granola bar.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your feedback. We apologize for the inconvenience but I hope you give us a chance to correct it in the future. Be well.

"BEST EVER!"

5
lindawebb2000, Rome, Italy 28/05/2020

I will always use this hotel! They are awesome! You can't find a better place! Clean, friendly, great location to airport. Plenty of things close by to do. Reasonably priced. Comfortable bed. Best hotel of all I used in my trip.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
This made me so happy to see! Thank you for the great review and please come stay anytime. Be well!

"highly recommend, best in springfield"

5
User 18/05/2020

very nice hotel, exceptional staff and pricing. room was clean, staff was friendly, everything was new... don't have a single complaint other than the fact that I had to change out the remote batteries.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much Stephen! It helps that we have wonderful guest ;) Come visit anytime!

"Better service"

3
Peggy C, Dadeville, Missouri 16/05/2020

I have stayed 3 times at this property. The first stay was great. Both front desk girls was very helpful and friendly. Had a great breakfast! Go back second time they found something wrong?. Charged extra $25... ok still convenient location for our reason of staying here. So we go back for a 3rd time. They found something else to charge us with. What irritates me is they get your debit card and put whatever charges they want to add without your approval!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! I want to apologize for any misunderstanding that you may have. When checking in to the hotel guest sign a paper stating they are aware we are NOT a smoking facility. We do have a charge for that. Please feel free to give me a call direct and i can go over these charges with you. Thank you

"Flight out"

5
R L J, Belle, Mo 11/05/2020

The motel is a easy 15 min drive to the airport which we were flying out of. It also had easy access getting on an off of I 44, The rate was very reasonable. the check in and out was very easy, an I would recommend this motel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you in the future as well.

"Bugs in room, no hand wash available"

1
User 31/03/2020

It's like this hotel is on another planet., NO sanitizer available during a global pandemic!! Upon request, they bring it out... but then immediately put it away. My husband went to front desk for info, and it no one was there. I had to call down to front desk to ask them to go and help him. There were bugs in our bathroom, I sent pictures but heard nothing back. Other BWs had coffee available in the morning. Front desk claimed she knew nothing about this.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team I would like to apologize for not meeting your expectations.. Please feel free to contact me direct at the hotel.

"Good Stay"

5
User 17/03/2020

Brooklyn was amazing. Very accommodating stay. It was comfortable for the length of time that I stayed there. Tonya was awesome...All the staff at this location are great! Breakfast was good.......5 stars

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
We love to hear when our staff has excelled! Thank you for your kind review, come back and see us anytime!

"Great place to stay!"

5
Joseph and Mich... K, Hillsboro, Kansas 16/03/2020

Our family enjoyed the fine hospitality at this Best Western Plus motel. The chocolate chip cookies available when we checked in were delicious. And Shirley does a great job providing the breakfast with delicious food and a variety of options. The rooms were comfortable and really we have no complaints. The price may be a tad higher than we prefer, but all in all, not bad.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, I just wanted to say thank you for such an amazing review! We love when our guest enjoy their stay with us and appreciate any feedback! If there is ever anything we can do to be of any more assistance in the future, don't hesitate to give us a call!

"Clean clean clean"

5
ScottWingert, Swisher, Iowa 12/03/2020

Great value! Wonderful accomodations! The bed and pillows were so comfortable it was a good thing I set my alarm! So friendly! They even gave me a breakfast to go because of my early flight...Clean clean clean! 10+! Thank you Brooklyn & Christina!

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team here, I just wanted to say thank you for such an amazing review! We love when our guest enjoy their stay with us! If there is ever anything we can do to be of any more assistance in any future travel plans, don't hesitate to give us a call! I will be sure to pass along all the kind words!

"Clean, friendly, convenient"

5
User 05/03/2020

We've stayed here plenyof times and it is always a pleasure. Our room and the property are always up to par. Breakfast is great. The staff is friendly and super accommodating. The proximity to the airport is very convenient. Always a great stay!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love when our guest have a good stay. We look forward to assisting you in the future as well...

"Nice, affordable, friendly staff!!"

5
drakeb0718, Las Vegas, Nevada 04/03/2020

Traveling across the country. We were exhausted so we decided this was a nice spot to take a break. Price was great, pet friendly hotel (big plus) and the location was right on our way. First impression was the receptionist/front desk night shift. Super friendly, greeted as soon as I walked in and helped me get to my room quickly and efficiently. Would stay again if ever in that area.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, I wanted to say thank you for such an amazing review! We love when our guest enjoy their stay with us and appreciate the feedback! If there is ever anything we can do to be of any assistance in any future travel plans, don't hesitate to let us know!

"Great Place to Stay for a Great Price"

5
D577DFaaronf, Saint Louis, Missouri 25/02/2020

The hotel was nice, clean, and priced great. Located close to my destination and a lot of travel spots too. I will definitely stay here if I need a place in the future. Thanks for everything and keep up the good work.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team here, I just wanted to thank you for such an awesome review! We appreciate the feedback and love when our guest have a good stay with us! If there is ever anything we can do to be of any more assistance in any future travel plans, please don't hesitate to let us know!

"Where I Stay"

4
debradd2017, GREEN CASTLE, United States 13/02/2020

The Best Western Plus, Springfield Airport Inn is where I always stay (unless it is booked full) when I am in the Springfield area. It is out of the downtown hubbub, clean, and staff are very helpful and friendly. The hotel is clean, the rooms are quiet, and the breakfast buffet is what one would expect.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, I would like to thank you for such an amazing review! We love when our guest have a good stay! If there is ever anything we can do to assist you in any future travels, don't hesitate to let us know! I will be sure to pass along the kind words!

"Great Place"

5
User 11/02/2020

Clean, comfortable and reasonably priced. I always enjoy my stay at this hotel on my drill weekends for the National Guard. The staff is friendly and helpful, and the hotel is close enough to the airport. Overall, a great place to stay.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, I would like to thank you for such an amazing review! We love to hear that our guest had a good stay with us! If there is ever anything we can do to be of anymore assistance to you in any future plans, don't hesitate to let us know! I will be sure to pass along all the kind words as well!

"Enjoyable stay"

5
428russellm, St. Charles, United States 06/02/2020

I spent two nights at the Best Western Plus Springfield Airport Inn and was very pleased with the friendliness and the service I received--from the courtesies expressed by the front desk to those who prepared the breakfast. Room was clean and comfortable. Will stay here again.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you again in the future as well!

"Loyal customer"

5
karldude63, Hartville, Missouri 06/02/2020

I stay with this bestwestern a lot for traveling to my work. It is always clean. The people who work there are friendly and knowledgeable. The are more than happy to help in all your needs. I would not stay anywhere else.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you again in the future as well.

"From Los Angeles, CA to our first stay in Springfield, MO. A very sad stay:"

1
User 05/02/2020

Miscommunication and disappointment: My fiancé and I traveled cross country from Los Angeles, California to Illinois to make a drastic decision to move. We've been on the road for 24 hours and decided to call this Best Western because my father said I could use his points, (he believed he had a free night). When I called initially with my questions we were driving and was in Oklahoma (2.5 hours away from this destination), I saw online that they had a last minute special of $67.99. But because we were traveling with our cat, I saw no options to add on our pet, and decided to call in. Big mistake. I called in first initially and kept asking the manager, Tonya, if there were any discounts available or free nights available through my father's account. Unfortunately, they couldn't look it up only using the phone number. So I decided to call back after I got his email. So I called back and communicated with Tonya, that I am 2.5 hours away, she told me the total. And I asked her, "Is that including the discounts/free nights under my dad?". She responded that, she already added it, and that it's there. So here's where the miscommunication happened, she told me a total of $108 including my cat, on my end since I asked her about discounts and the free night my dad had. I initially thought she told me the $108 and meant that I had a free night, and was communicating me my total prior to doing the coupon code for the free night. (Remember, I asked about any discounts or free nights my dad had-- and Tonya vaguely responded that, "Yes it's there, I added it"). So that just opened a hole of miscommunication that didn't end there. So I told her, "Great! I'll see you in 2.5 hours. We're currently in Oklahoma". When we arrived, Tonya, was off for the night and it was a nice middle aged woman that helped us. I communicated with her, we've been driving for a long time, and asked if it would've been better to just book online for this price, and I saw that they did a AAA discount as well. (Which I have). She said that if it was on the BestWestern.com site directly, (it was), that yes it would've been better. And I asked her is it ok if I just at least get my AAA discount, to which I was interrupted and told, "Tonya already charged your card". And wasn't offered any resolution to this. I didn't book directly on BestWestern.com because I didn't initially see the option to add on a pet, and I had some questions regarding my dad's account to which is why I called. I thought Tonya would help me get the best price possible, but she originally charged me a full price of $89.99... when regular rates online for that day said $71.99, and was told by the front desk lady, that Tonya, did "some sort of discount to get you $10 off". Shady much? It wasn't even communicated to me what type of discount when I initially called from Oklahoma, and Tonya KNEW I was asking about free nights and discounts, she just vaguely said she had it there which opened it up to interpretation on my end. Since the real reason she knew I called in the first place was about a free night! She didn't even communicate with me that my dad only had 9000 points, and 12000 points is what is needed for a free night. The front desk lady had to tell me that, and when I asked if she could honor my AAA discount at least, she cut at the end of my sentence and said, "Tonya wasn't supposed to use your dad's discount for you, she just went ahead and out of her way to honor that". To try to make me feel bad, so I would shut up about it. Sorry I "inconvenienced" you, and turns out you weren't supposed to do it anyways... Corporate even said Tonya wasn't supposed to do that by any means. I appreciate going out of the way... but this is why it opened it up to her to overcharge me and not communicate with me what my discounts were and didn't communicate with me if I had a free night. It's because she was doing something she wasn't supposed to do anyways. I spoke to corporate, and they understood it was very frustrating to know that the reason I called was to ask if any free nights/discounts available and to be taken advantaged of like this is very disappointing. I've been a regional manager before, and whenever I had customer's asking if any discounts available or specials, I would be sure to tell them what is available for that day, and what they can do to get it. As well as, how many points they have, if they had an account with us. This was so disappointing, especially for Best Western. I'm not sure what their goal for the month was, but this is definitely not how to do it. Tonya, if you read this, I hope you know that the stay was very pleasant but this was a terrible way to do it. (Our bathtub was flooding, and we even let that go because of how tired we were). Never staying in a small town again, they try to take advantage of you traveling, and being tired. This was my first time at Best Western ever, and this left a terrible taste in my mouth. Even after all this, Tonya still refuses to help us get some credit back. It probably would've been close to $20 in savings... that sounds minimal, but imagine traveling cross country and how that $20 could've been used for something we needed. File case # 200202-4028

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
I apologize for you thinking there was a miscommunication. Our company policy here is we do not make reservations using points you must go through Best Western to do so. Had we known this you would have been directed to contact Best Western to make this reservation. Our policy here is we do meet online rates but we do not meet the last minute special rates that are under 71.99. We hope that your stay with us met your expectations. Thank you

"Best Value for your money"

5
User 05/02/2020

2 miles from the airport! Offers a breakfast to go for the guests who leave early to catch a flight. Friendly Staff! Good rates, booked last minute because of the weather. Will recommend and will use again

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team here, we would like to thank you for such an amazing review! We love when our guest enjoy their stay with us! In the future, if you ever need any assistance in any travel plans, don't hesitate to let us know! I will be sure to pass along the kind words!

"Great Stay"

5
quilter901, Amberg, Wisconsin 03/02/2020

This motel provided a comfortable king bed in an attractive room. Staff was kind and helpful. Breakfast area maintained by Shirley was excellent. There were lots of choices of what you could put on your oatmeal and salsa and cheese for the scrambled eggs. Coffee was good.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank for the great review!! Please let us know when we can assist you again in the future as well!

"Satisfied"

4
User 27/01/2020

Check in and check out was seamless. Everyone was very pleasant and helpful. Could hear noise from the hallway, but not too terrible. Breakfast was good. Will stay there again when passing through town.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Good stay"

5
User 25/01/2020

Staff helpful, suggested places to eat and gave good directions. Check in was fast. Comfortable bed and room fresh and clean. Nice hot water for shower in the morning. Breakfast was fair, eggs and coffee should of been hotter.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to say thank you for such an amazing review! We love when our guest have a good stay with us! I will be sure to pass it along! If you ever need any assistance with any upcoming travels, don't hesitate to give us a call!

"doesn't get any better than this"

5
User 21/01/2020

We stayed overnight because we had an early morning flight. The staff was helpful and friendly. Because we were leaving at 5 am, the desk clerk set out grab and go bags with muffins and bananas in each so early risers could still enjoy breakfast. The ONLY issue I would mention is that the hotel relies on yellow cabs as their shuttle service from the airport. Otherwise, the facility was PERFECTION.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for choosing to stay with us, and for the feedback as well! We love when our guest have a good stay! If there is ever anything we can do to be of any more assistance to you in the future with any travel plans, don't hesitate to give us a call! I will be sure to pass along the kind words!

"Fine place at a reasonable price"

5
Stephen C, ITHACA 20/01/2020

I stayed at the place both going and coming on a trip across the country. You get great and friendly service at check-in, a quiet room with all of the necessities - and at a price that's less than typical chain prices along the main routes. Though not right off the interstate, it's easy to get to, and near a lot of stores and restaurants. The breakfast is fine, with a friendly (but unobtrusive) attendant. A great choice if traveling through this part of the country,

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for such an amazing review! We love when our Guest have a good stay with us. In the future, if you ever need any assistance with any traveling plans, don't hesitate to give us a call! I will be sure to pass along the very kind words!

"Fine"

4
Penny S, Rogers, Arkansas 19/01/2020

This hotel served our needs. The staff was friendly and helpful. The accommodations, while a bit dated, were clean and all we needed. We only stayed one night and arrived late, left early, so not a lot of feedback.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for such a good review! We love when our guest have a good stay! If there is ever anything we can do to be of any more assistance to you with any future plans, don't hesitate to let us know!

"VERY FRIENDLY"

5
DorkneeT13, LIVONIA 19/01/2020

It was raining and miserable outside and I walked in greeted by Tanya and Carol. They greeted me with very warm and friendly greeting. They were able to take care of all my concerns The rooms are spacious and most of all clean. I will be back. . Thanks to Tanya and Carol for making my stay a great one.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good evening. Thank you for the great compliments. We love when our guest have a great stay. Please let us know when we can help you again in the future as well. Safe travels.

"Great place to stay"

5
sbwolford, Cabool, Missouri 18/01/2020

Whether on business, awaiting air travel, or on vacation with the family, this Best Western in Springfield, MO, will meet all your needs. I stayed two nights for air travel, the staff was wonderful when flights were twice delayed!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guests have a good stay. Please let us know when we can be of assistance to you in the future as well.

"Great Place in Springfield"

5
User 14/01/2020

Loved the Best Western Plus, was convenient, easy to find, and extremely well maintained. Clean and comfie, even though it was cold outside the hotel was very inviting and a great place to stay for a short trip.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review! We love when our guest have a good stay. Please let us know if we can assist you in the future as well.

"Overnight at Best Western"

4
MOKitty2, Branson, MO 12/01/2020

when I have an early morning flight or a late night return, I always stay at this Best Western. They never fail to meet all my requirements. Everyone is friendly and accommodating. The rooms are very comfortable and it is a nice quiet hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review! Please let us know if we can assist you in the future as well.

"Exceeded my expectations"

4
PaulyVegas, Las Vegas, Nevada 06/01/2020

After spending several days on the road and staying in several affordable hotels, BW was the indeed the best. Staff was incredibly kind. Always smiles. The lady that prepares the breakfast saw I was struggling to gather my food to take to my room, so she helped. Best hotel breakfast buffet I've had in a while. Best Westerns will be where I stay from now on!

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for such an amazing review! If there is ever anything we can do to be of any assistance to you in the future, don't hesitate to give us a call! I will be sure to pass along the kind words! We are so glad you enjoyed your stay with us!

"Review"

5
User 04/01/2020

Everything was fine. The only complaint is that the USB charging unit next to the lamp was broken and unuseable. Please get this fixed as it is of major importance for things like charging a phone or some similar device.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team I would like to apologize. Please anytime you have any problems let the front desk know so we can get it taken care of for you.. Our guest satisfaction is very important to us. Please give us a call if we can be of assistance to you in the future.

"Great place to stay"

5
Sheri S, Doniphan, Missouri 03/01/2020

Great hotel, super location as we need to be close to the airport. Close to several restaurants, convenience stores and shops. Would definitely stay at this location again. Staff was super friendly and helpful. Breakfast was hot and fresh. Breakfast area was very clean and neat.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon. Thank you for the great review! We love when our guest have a good stay. Please let us know if we can assist you in the future as well. Happy New Year!!

"Best Western Plus Springfield Airport Inn"

5
sherylgorman, Missouri 02/01/2020

Very clean, the breakfast was wonderful, and the staff were all very friendly. We appreciate the fact that they are pet friendly. The parking lot is a little small, but that is ok. Close to fast food, and nicer dining as well.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Great review! We love when our guest have a good stay. Please let us know when we can assist you again. Happy New Year!!

"Great Stay"

5
User 01/01/2020

Had a great stay for four nights. Breakfast was great, hotel staff was friendly and helpful, pool is small but still a great swim! Lobby was very inviting. Hotel close to highway, and two stops from zoo and eating places.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning. Thank you for the great review. We love when our guest have a great stay. Please let us know if we can assist you as in the future as well. Happy New Year!

"Necessity Made Wonderful"

5
marhdseau, Jefferson City, Missouri 01/01/2020

Drove as far as safely able. Able to get late reservation for me and cat. Non-smoking room definitely had no residue of smoking odors. Very clean, comfortable room with amenities such as MW, fridge and coffee pot for moderate budget distance travel. Friendly, helpful staff. I felt my packed vehicle was in a safe parking lot. Very nice balance of comfort and useful amenities. Probably best stay that accurately met my needs and my desires.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning!! Great review. We love when our guest have a good stay. Please let us know if we can assist you in the future as well. Happy New Year!

"Good hotel"

5
User 01/01/2020

Good, clean hotel. Truck stop next door can be a nuisance if you have the wrong room. Close to interstate 44. This site wants a minimum of 200 characters for review, really? I have nothing more to add.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good morning!! Great review! Please let us know if we can help you again in the future!

"Friendly Service, clean room"

5
Okiemama6, Ada, Oklahoma 26/12/2019

Reserved the 2 queen beds room. Rooms had wide space between the beds and all the furniture. Ample room for the rollaway bed too that we left it open the whole trip. All the staff we encountered were very nice as well. 1st floor rooms were quiet. Breakfast bar reasonable with warm foods. Pool was heated. Very clean and inviting hotel. Bathroom was my least favorite feature. The door nearly hits the toilet when you open it & you can really only stand in front of the sink because the toilet is so close to the rest of the bathroom vanity. Air condition fan & bathroom exhaust fan worked great & helped create "white noise" for sleeping. My for family of 5 still had a wonderful experience during Christmas there.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can be of assistance again. Happy New Year!!

"Good choice"

4
User 25/12/2019

For the price it was above what I expected I would stay here again I hope i find the same qualities in the next Best western I may stay in. I got a good nigh sleep unfortunately I was only there for one night and did not get to try the food

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team we would like to thank you not only for the amazing review, but for the kind words! We love when our guest have a good stay! If there is ever anything we can do to assist you with any future travel plans, don't hesitate to let us know! I will be sure to pass along the kind words! Happy Holidays!

"Very helpful!"

5
donmaxwell2, Honolulu, Hawaii 25/12/2019

The staff at this hotel are very pleasant, and Tanya in particular, is a joy. She has always been extremely helpful during our stays. Traveling can be rough, and it's nice to be greeted by a friendly face when you arrive at a hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon!! Thank you for the great review!! We love when our guest have a good stay. I will make sure the kind words get passed along to Tonya. Please let us know if we can assist you in the future!!

"Very friendly staff, nice (very clean) room, tight bathroom space"

5
User 25/12/2019

2 queen bed room. Very friendly staff. Bathroom was a little tight. Room was very clean. Huge flat screen tv! Breakfast was a nice hot variety (there are also cold items, cereal, and some dry breakfast foods) and kitchen staff was friendly and very attentive to dining guests and breakfast bar.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good Morning! On behalf of our entire team, we would like to thank you for such an amazing review! We love when our guest have a good stay! If there is ever anything we can do to help you with anything in the future, please don't hesitate to give us a call! I will make sure to pass along the kind words!! Merry Christmas!

"Great Hotel/Fantastic Staff"

5
User 22/12/2019

The service at this hotel was incredible!! Rebecca has amazing customer service skills and went above and beyond to make our stay comfortable and enjoyable!! The room was very clean. Very impressed that there was a new stacked washer/dryer available. Pet friendly hotel with treats available in the lobby when needed and a large area to where pets can relieve themselves. We really liked the location and felt our vehicle was safe in the parking lot. Staff like Rebecca made this hotel extra special!!

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for such an amazing review! We are so glad you were satisfied with your stay with us! If there is ever anything we can do to assist you in the future, don't hesitate to give us a call! I'll make sure the kind words get passed along! Merry Christmas!

"Branson MO"

5
User 19/12/2019

This place was the best. Ideal location for the shows. Very well cared for, friendly staff. It has the best beds and pillows. The breakfast is the usual fare but very nice. Clean eating area. The pm snack of cobbler and ice cream is a wonderful treat after being out all day. We would absolutely stay here again.

"Comfortable and simple stay"

5
jemStockport, Sunrise Beach, Missouri 10/12/2019

This hotel is about 2 miles from Springfield Airport and offers airport parking and shuttle if required. I did not use this option but was impressed that it was offered. With an early checkout, they offer sack breakfasts which included a banana, blueberry muffin, water and coffee. It was perfect for a 6am flight! The hotel was clean, comfortable and a very reasonable price.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for such an awesome review! We are so glad you enjoyed your stay with us. If there is anything we can do to assist you with anything in the future, don't hesitate to give us a call!! Summer Front Desk

"Easy access to the airport via a free cab fare and very nice accommodations and amenities"

5
farona_13, Springfield, Missouri 09/12/2019

the front desk even prepared a bag breakfast to grab and go since we had a very early flight. The sleeping comfort and room was very nice and updated. The staff was very friendly and easy check in and room access

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we'd like to thank you for the awesome review! We're so glad you had a good stay with us. If there is anything we can do to assist you with any future stays, let us know! I'll be sure to pass on the kind words!

"Excellent stay"

5
ANNE979, Champaign, Illinois 09/12/2019

Last min reservation didn't disappoint. The breakfast and coffee were amazing. High speed internet was excellent and the check in and check out was amazing. We stay at all best westerns if we can and this one doesn't disappoint.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good Morning! On behalf of our entire team, we would like to thank you for the awesome review! We are so happy you found and picked us to stay with! If you need any assistance with anything in the future, dont hesitate to give us a call! I'll be sure to pass on the kind words! Summer Front Desk

"Nice location right off the interstate"

4
tkasarda, tuttle, ok 09/12/2019

Staff was excellent at check in and out. Facility is a bit dated but overall generally clean. I felt the tip envelopes in the breakfast area was a bit off putting considering we served ourselves and didn't require any assistance or anything special.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire team, we would like to thank you for the awesome review! We are so glad you enjoyed your stay with us! I will pass on the kind words. We'd be more than happy to assist you with anything in the future! Summer Front Desk

"Good hotel near airport"

4
5yearsSedona2014, Lebanon, New Hampshire 09/12/2019

This airport is located close to the airport so once in the hotel provided shuttle(taxi) you get there fast. It is located near a family type restaurant that is not big on atmosphere but big on portions, flavor, and convenience (you can walk there).

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good afternoon! We'd like to thank you for such a great review! We are so glad you had a good stay. Please let us know in the future if there is anything we can do to assist you again! Summer Front Desk

"Perfect"

5
User 04/12/2019

Excellent Tanya was a lot of help. The rooms we had were last minute and Thank God this Hotel is pet friendly! We will definitely be back if needed. Thanks again Tanya for all of your help. December 2019

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good morning! On behalf of our entire staff, we would like to thank you for the awesome review! We love when our guest have a good stay! If there is anything we can do to assist you in the future, let us know! I'll be sure to pass on the kind words! Tonya Front Desk

"Best Best Western"

5
bob4842, Austin, Texas 01/12/2019

We have stayed at this hotel before and have stayed at other Best Westerns. This is by far the best Best Western Hotel we have ever stayed at. Everything was excellent, from the welcome, the friendliness and helpfulness of the staff, the free breakfast, the condition of the room and everything else. I will stay here again and highly recommend this place.

Tonya G, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Good Afternoon! On behalf of our entire team, we would like to thank you for the amazing review! We love when our Guest have a good stay. If there is anything we can assist you with in the future, just give us a call & we would be more than happy to! I will pass on the kind words!

"Overnight stay near airport "

4
mikep20182019, Fresno, California 19/11/2019

I stayed here because I needed a place to stay near the airport. I picked this hotel because it's one of the only hotels in Springfield that offers a free hotel shuttle. I was very happy that they provided a free shuttle and free breakfast, it's a great value. The only caveat about location is that you aren't really able to walk to much from there, you'll either need to Uber or drive to get to any restaurants nearby. The room itself was a little small and basic but no complaints. The one thing I did note is that the shower water got hot and the pressure was good, that's sometimes hit or miss at other hotels. They also have an indoor pool but no jacuzzi just in case you wanted a hotel with a pool. I was satisfied that I stayed here. If you need a hotel with a shuttle to the airport, pick this one.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are always happy when our guest enjoy their stay. Please let us know if we can assist you as well in the future!

"If sleep quality is bad, I can't give more than 3 stars"

3
User 18/11/2019

The hotel is clean and overall very good. Smells strongly of cleaners when you walk into the entry which is obnoxious. Nice people running the desk. Clean rooms, decent internet and the beds were decent. Three stars because their pillows were terrible for me. As most hotels do nowadays, they put a bunch of pillows on the bed. What good is that if they are all the same? Fat, don't compress - so I sleep poorly and wake up with an aching neck. I'm there to sleep so if you can't manage to provide at least another slimmer pillow option, I won't be staying at Best Western's very often.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team i would like to personally apologize for not meeting your expectations. We will for sure be looking into this situation.

"Road Trip 19"

5
Joann S, Oberlin, United States 15/11/2019

Excellent stay. All the staff was very friendly from check in to check out, addressing us by name. Great oversized room. Very comfortable. Breakfast area offered a nice selection. Best sausage patties. The hostess kept the area stocked and tidy. Thumbs up!!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love when our guest have a great stay. Please let us know about Road Trip 20 and we will be ready:)

"Great place to stay"

5
Explore30978, Bryan, OH 13/11/2019

Very clean and comfortable room at a great price. Staff wonderful. Breakfast had lots of options including fresh fruit, biscuits and gravy, eggs, sausage, all kinds of breads and rolls, and everything tasted great

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future as well.

"Exceptional stay"

5
clydeLindsey, Wichita, Kansas 11/11/2019

Hotel staff was very friendly and knowledgeable about hotel and Springfield in itself. Went above and beyond most of our hotel stays. We have found our hotel the next time we pass through Springfield.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! Please let us know when we can assist you again as well.

"Fabulous"

5
karenkS395BL, Fairbanks, Alaska 11/11/2019

The customer service is excellent. The individuals at the front desk are so ready to do anything for you at any given time. The rooms are comfortable and love their decor. The continental breakfast is a great way to start your day.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We do love when our guest have a good stay. Thank you so much for the feedback. Please let us know when we can help you again.

"BW Springfield"

5
jameswA6468EW, Kingsport, Tennessee 11/11/2019

Very close to Airport and convenient to other activities in the area. Was clean with friendly staff. Will stay there again. This was a business trip and I was extremely pleased with the cleanliness and overall amenities of the facility.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love when our guests enjoy their stay. Please let us know when we can assist you again in the future as well!!

"Over night stay"

5
carlcp51, Clackamas, United States 07/11/2019

Very good staff, nice clean rooms, good bed. Let us check in early. There is a free airport shuttle with your stay. There is a restaurant called Ali's next door. Good food and lots of it at very good prices.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know when we can assist you again!

"Almost perfect"

4
ncangemi, Los Angeles, California, USA 07/11/2019

Love the toilet situation, you can brush your teeth while pooping and still be able to use the sink. Minus one star for the poor taste in carpet. Staff is very nice, I hear great things about the breakfast.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review!! We value our guest feedback..We hope that you come stay with us again...

"Springfld trip"

4
C8075FSjimr, Omaha, U.S. Virgin Islands 07/11/2019

Overall satisfied Booked online and when checked in was charged higher rate and online rate was prepaid. Front desk said they credited higher rate and acknowledged lower rate. Will check my card statement to make sure I wasn't "double charged" for a one night lodging

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review. We value our guest feed back. Please call the hotel direct and we will see what happened with the reservation.

"Best stay in a long time!"

5
Kindella H, Branson, Missouri 05/11/2019

They were so fast and friendly. I've personally worked hotels before and know how frustrating and hard this job can be. Front desk informed us of breakfast and shuttle service. We wouldn't be able to do breakfast due to early morning flight so they said they would have to go breakfast for us. ❤️ Fresh water with lemon was an amazing touch! Thank you for having such a nice and comfortable room. Pool was wonderful for middle of November.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Look forward to seeing you again soon!

"Recommend"

5
User 03/11/2019

We stayed for one night, before catching an early morning flight. The ladies at the front desk were nice and eager to offer any service or help we might need. The room was very clean, bed was comfortable. And thank you for great water pressure in the shower. Fast food (McDonalds, Taco Bell, Arby's) is 2 mins down the road. We decided to drive 10 mins to Ruby Tuesday off I44. Quick 4 mile drive to the airport.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know if we can assist you in the future as well. We look forward to seeing you again.

"Great Staff!"

5
salberts, Mesa, Arizona 31/10/2019

Room was very nice (better than we expected based on another BW hotel we stayed at the night before) and staff was very friendly - they gave us a complimentary snack bag even though we were using points for the room.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a great stay. Please let us know if we can assist you in the future as well.

"Great experience"

5
User 28/10/2019

Easy access off the highway. Very clean and comfortable. The bathroom is a bit small but otherwise the hallways and rooms are spacious. The eating area is also quite nice. We were quickly checked in and out.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review! We love when our guests have a good stay. Please let us know when we can assist you again in the future.

"Quiet Please"

4
debradd2017, GREEN CASTLE, United States 27/10/2019

I stay at this Best Western, whenever it is available, while I am in Springfield. It is far enough away from the downtown congestion. The service had always been good. The complex is clean and well cared for. Parking is good.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love when our guest have a good stay. We have a 24 hour desk at this location. Please next time no matter where you may be staying take advantage of this and let us know if there is a lot of noise so we can take care of that for you. As always we appreciate our guest feed back. Please let us know when we can assist you again.

"Great Option Along Route 66"

5
User 26/10/2019

Comfortable bed, clean room, good breakfast, great service! We stayed for 1 night and had a good experience overall. Decent dining options nearby were measly, but the hotel itself was perfect for us. Also free parking for oversize vehicles was useful.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you enjoyed your stay. Please let us know when we can assist you again in the future!

"FEELS LIKE HOME"

5
pmdjbridges, West Plains, Missouri 25/10/2019

Excellent....room was very clean and it was quiet which was what we needed for the night!!! Breakfast was wonderful and staff at front desk were very efficient during checkin. We will definitely be referring friends to pick this hotel for the value and it ambiance and easy access to the airport.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!We love that you had a good stay. Please let us know if we can assist you at anytime in the future!!

"Near the airport"

5
User 23/10/2019

I had the pleasure of staying here twice because of the way my flights were. The staff was very friendly and very helpful. When I came back from my trip it was after midnight and I had not eaten very much because of the flights. The woman at the counter was very nice and very thoughtful as she gave me some yogurt to eat and popcorn as well. Thank you for having a very thoughtful person on staff.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future as well.

"It was fine"

3
Crystie R, Benton, Missouri, United States 22/10/2019

Didn't receive the AAA discount I was told would be taken care of at check in. Tornado warnings went off in the night and the front desk girl had no idea where we needed to go or that she needed to have the weather on.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
From our entire team i would like to apologize. This matter has been handled. Please call the hotel direct and we will go over your reservation. Please let us know if we can assist you in the future as well.

"Fine property and staff; noisy"

4
michaelmJ5950YJ, Springfield, IL, United States 22/10/2019

We stay at Springfield Airport Inn every year for family events. We like the rooms and the excellent staff. The only problem we've experienced is noisy neighbors. This has occurred during the past 2 visits. We are reluctant to alert staff so it is partly our fault.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review!! We value our guest feedback. Yes please always call the front desk so we can get things taken care of for you that is what we are here for. Please let us know if we can assist you in the future as well.

"Junking"

5
Deb H, Sikeston, Missouri 22/10/2019

This hotel was probably a good location for the airport but for what we did it was a little out of the way. That was my fault for not researching the location better. The hotel was clean, quiet, had plenty of parking, and the staff was friendly. Breakfast was your typical hotel breakfast. It was good and they kept if stocked.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review....Please let us know if we can assist you again in the future!

"Al Newman"

5
AllenRNewman, Jacksonville, Florida 21/10/2019

The hotel was very clean and the staff was very courteous and professional. It is very close to the airport which makes it convenient if you have an early morning flight. They provide a nice breakfast and there were fresh cookies and fruit as well as coffee in the lobby

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know if we can help in the future as well!

"Great place to stay close to airport"

5
Vicki S, Lebanon, Oregon 17/10/2019

We stayed twice, arriving and leaving Branson. I didn't book the return until after we had stayed once. It is very comfortable and we looked forward to the hot breakfast before leaving for the airport.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review! We love that you had a good stay. Please let us know when we can assist you again in the future!

"Wonderful stay"

5
User 16/10/2019

Clean, quiet,comfortable, enjoyable stay. Rebecca and Brooklyn were very accommodating. Recommended great places to eat and things to do in the area. Really enjoyed the pool. House keeping does a wonderful job.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love that you had a good stay. Please let us know if we can assist you in the future as well!

"Awesome"

5
lak72019, Jackson, Tennessee 16/10/2019

Great stay as usual! Shirley in the breakfast lounge is awesome!! Rooms are clean and staff are extremely helpful. The hotel is centrally located and handy to where we like to go. I would recommend this hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future as well.

"Best customer service ever!"

5
User 16/10/2019

I have never experienced the customer service we received at this hotel from any other hotel I've stayed at. I would like to clone people from this hotel and put them in every hotel we stay at. We highly recommend staying here.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to you staying with us again. Please let us know if we can assist you in the future!!

"Great Stay!"

5
User 15/10/2019

Clean, updated, indoor pool, workout room, easy access, good breakfast selection, and friendly helpful staff! Towels in pool and workout rooms are so helpful with children. The smell of fresh coffee as you walk in the front door was amazing at 3 am. No complaints with our stay.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to you staying with us again in the future!

"Family Wedding"

5
Blair0505, Las Vegas, Nevada 07/10/2019

I recommend and would stay here again. Staff was efficient and knowledgeable. Super easy access for airport. No issues to report - but glad I did not stay near the ice machine! View wasn't the best, but all the big stuff was taken care of and there was coffee, lemon water, and wrapped apples avail 24/7. Front desk also printed my boarding passes. Hard to say anything negative or constructive....they cover the bases for me.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We do value our guest feedback. Please let us know if we can assist you in the future as well.

"Great bargain, close to the airport, wonderful staff"

5
E8681RHanneh, Flagstaff, Arizona 06/10/2019

I was in the area for family relayed business in a small town west of Springfield and this hotel was very convenient. The staff were the friendliest I have ever seen in years of traveling and staying at hotels around the world. They greeted us warmly, remembered our names and always asked if we needed any assistance with information and directions. The hotel was basic, nothing fancy, but very comfortable and clean. Breakfast was not the highlight of my stay but there was a hot breakfast with several options.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know when we can be of assistance again in the future!!

"cleanliness"

5
User 05/10/2019

I've stayed at hotels from Las Vegas to New York city and this hotel was the cleanest and friendliest hotel I ever stayed at. Free breakfast, greatest staff, and a great price. I will never stay at any other hotel from now on.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We enjoy our guest and thank you for the feed back. Please let us know when we can assist you in the future as well.

"Excellent Staff!"

5
User 05/10/2019

The staff made my stay quite enjoyable. Very pleasant, helpful and genuinely cared that I had a nice stay. They even called me within one hour of checking out because I left something behind! Would definitely recommend and will be visiting again for sure!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to you coming back in the future!!

"For one person may be ok, but not for a couple or more"

2
User 04/10/2019

musty smell in room, bathroom not vented and way too small, carpet needs a deep cleaning, air conditioning not great. THE STAFF HOWEVER WAS WONDERFUL!!! The Pool was fine-water could be warmer. Breakfast was great-no Bacon though :(

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team i would like to apologize for not exceeding your expectations. We hope that you would give us another chance. Please the next time no matter where you may be staying let the front desk know so we can get on top of things.

"Family Trip"

5
taylorlynn56, Hopkinsville, Kentucky 27/09/2019

Location was very good for what I came to Springfield for Staff friends night shift staff was amazing went out of there way to let us know about pool hours breakfast hours where we could get something to eat st night where the Mac Donald's was-for grandkids my only concern was the mattress felt a little damp it wasn't I think it was the mattress cover will definitely stay there again when I come that way

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! So happy you had a good stay. Please let us know if we can assist you in the future as well.

"Great Stay!"

5
User 25/09/2019

This is a quiet place tucked away from the highway, yet close enough to the airport. The staff is very personable and professional. We enjoyed exploring downtown Springfield. We ate dinner at a wonderful bar and enjoyed a fun coffee house afterwards. We'll be back !

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to you stopping in to see us again!

"Great accommodations"

4
Mary F, Chula Vista, California 20/09/2019

We are on an extended road trip and this hotel had everything we needed - a microwave, a mini-fridge with freezer, and a generous breakfast to get us on our way the next day. The only drawback was that there was a strange odor in the room that seemed to come from the air conditioner unit. Probably needed to change the filter.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love that you had a good stay. Our team is looking into the smell. We do apologize for that inconvenience.. Hope to be seeing you and the family again soon..

"My new favorite place!"

5
SanDiegoRW, San Diego, California 19/09/2019

Super clean hotel with great parking. Everyone was super friendly and welcoming. I travel to Springfield often and this will be my go to hotel. Great value. Super close to airport and an easy drive into Springfield attractions.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please give us a call if we can assist you in the future!!

"Okay room"

3
Michael C, Vancouver, Washington 19/09/2019

A noisy air conditioning system prevented getting a sound sleep. It would have been nice if they offered non-dairy milk at breakfast so I didn't have to bring my own. Otherwise an okay experience. Nothing outstanding.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team i would like to apologize for the inconvenience.. Please next time let us know at the front desk about any noise. That is what we are here for. We want our guest happy and rested. We do have almond milk in the refrigerator in the guest dining just for our guest. Again our team is here to make sure we answer any questions to insure that our guest have the best experience. We look forward to you staying with us again.

"SGF Airport Inn at Best Western - Gets Top Rating"

5
George F, Mountain Home, Arkansas 17/09/2019

Unexpected surprise! My wife and I enroute to RI stayed at this hotel and were warmly greeted by Jacinda who was knowledgeable and professional. We were tired by the long journey and Jacinda understood and quickly processed us into our room. Shortly thereafter, she helped me print out our airline tickets for which we are most grateful! On our return from RI, it was very late, and although we had no reservations, we needed to stay the evening. What a wonderful surprise to see Jacinda's smiling face as she found a room for us... she even remembered us from the week before when we stayed! Although I am sure the Inn is top quality, it is employees like Jacinda who are the REAL pleasure in staying there. We WILL be staying there again!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. We will be sure to pass the word on to Jacinda. Please let us know if we can assist you again in the future as well...

"Comfortable and convenient "

5
SoloTraveler1967, Harrison, Arkansas 17/09/2019

Stayed here the night before a flight and was pleased. The staff was friendly and efficient, the room was comfortable and quiet, and the location was convenient to the airport without the noise of an airport. Will stay again!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know when we can be of assistance again.

"Very comfortable stay"

5
User 17/09/2019

Just spent the night but was easy to find, helpful staff, easy check in and out. Wonderful bed, clean room. plenty of parking I'm adding more characters because they are so needy in their reviews. I hope this is enought.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please give us a call if we can assist you in the future!!

"Very pleasant stay"

5
User 12/09/2019

The service at this Best Western Plus was personal and friendly. I called for an airport shuttle on arrival at Springfield. The service was a cab company; fare and a gratuity were complimentary of the hotel. My shuttles from and to the airport were efficient, and a short ride. Tonya and Christina at the front desk are among those who made me feel welcome, making sure I was comfortable. My room was clean. The bath amenities were sufficient and of an upscale brand. Seriously, the manager of this hotel does a great job keeping things running. It's nice! The hotel's breakfast room was small, but the offerings were what you find at larger hotels, including waffles, biscuits and gravy, and great coffee. Shirley kept this area clean and well-stocked, and the room was always ready and welcoming on time

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review!! We really enjoy our guest and so happy you had a good stay. We look forward to seeing you again. Let us know when you are ready to come back and we will get you all set up!!!

"Another one of BW's new hotels...a PLUS property"

5
michaelforshaw8500, Albuquerque, New Mexico 04/09/2019

Very nice remodel of an older property by BW and they did a great job. We had to leave before breakfast but they had a to go bag with banana and muffin...nice touch...this should be done at all hotels for their guest that must leave very early. Nice pool but a bit small.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!

"Great location in Springfield"

5
denniswd2016, Bells, Texas 04/09/2019

We stayed at the Best Western Plus in Springfield for one night as we were making our way to Kentucky. Very nice room, friendly staff and great location. We found the Bass Pro Shop a quick drive away. All types of restaurants in the area. Free breakfast with the normal items but was actually good!!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love when our guest have a good stay. Please let us know if we can assist you in the future!!

"Perfect!"

5
User 02/09/2019

I would stay here again! Felt very comfortable here. My dog was welcome and the room was so beautiful! Staff was kind and attentive. Made my roadtrip that much easier! Thank you for your service! Stay here!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to helping you in the future!!

"Totally pleased!"

5
mark c, Mountain Home, Arkansas 31/08/2019

My wife and I stayed here recently when she had a 5 am flight. Our arrival was met with a smile and we were immediately upgraded at no extra cost or request. The room was not very nice, spacious and comfortable. The morning staff was equally nice and even brewed fresh coffee at 3 am. The hotel itself is a very short, easy drive to the Springfield Airport. We will definitely stay here again when we're in Springfield again.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!

"Best Western Springfield Airport"

5
CBTR, OKC 29/08/2019

Recommend this motel for both its access to the airport, but also for the layout of the motel and the friendly and agreeable staff. Will stay there again when in the area. Have always had good experiences with Best Western Plus and this is no exception

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. We look forward to you staying with us again!!

"Accusing staff"

1
69ashlyp, Springfield, Missouri 27/08/2019

First off I choose BW because it was supposed to be 100% smoke free campus, because I have chronic asthma. Well when we get there the assistant manager checks us in to the king suite and immediately asks if we smoke and I tell her no. This was my anniversary and it was ruined by the front desk calling three hours later to ask if we've been smoking after a delivery person just left and then not taking my word and sending some teenager up to my room to and I quote “the sent me up here to smell your room, to make sure it don't smell like smoke)This girl then said it does NOT smell like smoke. I thanked her and she left. Obviously it wasnt the teenagers fault, it was the assistant manager. And then in the morning when we left there was two employees smoking right by the front doors so that every guest had to walk through the smoke. I reserved the king suite and the toilet felt like it was gonna come unscrewed. I found a pill laying in the floor from a previous guest. And the ottoman in the room looked as if it had been used as a chew toy for a large dog. I will never stay at this hotel again.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"trip home"

4
sheray40, delano, mn 25/08/2019

Nice place and friendly helpful staff. Only problems was I had asked for a wake up cll as I had a very early flight to catch. and I do not get that wake up call, luckily my wife called to make sure I was up!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! On behalf of our entire team we do apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"I will stay here again!"

5
User 25/08/2019

I was pleasantly surprised how great this hotel was! I needed a room close to the airport with a free shuttle. My room was 110, very big room! Quiet room, very clean! The breakfast exceeded my expectations, there were scrambled eggs, biscuits, gravy, sausage, and a waffle bar, yogurt and toppings, all kinds of cereals, everything you can think of! The airport shuttle was a cab arranged for me for my time. It was great! I'll definitely stay here again!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. We look forward to you staying with us again!!

"Decent hotel for the money."

4
robertblewis2, Tulsa, Oklahoma 24/08/2019

Great value and clean rooms AC needs work took all night to cool off the room. location is not the best but ended up being ok for what we were doing. I would stay again if I had to, overall not a bad hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review..We value your feed back. Please let us know if we can assist you in the future!! Thank you for staying with us

"Great overnight stop"

5
User 20/08/2019

Well kept hotel with friendly and informative staff. Fairly remote location so either have dinner before arriving or be prepared to drive to a restaurant - but that also guarantees a quiet night's sleep.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review. We are so glad you had a good stay. Please let us know if we can assist you in the future as well!

"Smokers Paradise"

2
User 18/08/2019

Listed as non smoking and clerk reminded me of that upon checking in- I don't smoke - but oh boy does the room smell hit you instantly as you open the door - room 132 - a musty /smoked in lots of time smell- if I had been with my wife and 3 Littles - I would have not stayed - room was clean other than the smell

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team i would like to apologize for not meeting expectations. This matter was immediately addressed. We hope that you will give us another chance.

"Clean rooms and delicious breakfast "

5
TandAtoursMPLS, Minneapolis, Minnesota 17/08/2019

Shirley provides guests with a great breakfast. The breakfast room is clean and all of the food is fresh. Lots of food options - bagels, toast, biscuits and gravy, fruit, cereal and a yogurt bar. Yum! Our room was also clean and comfortable. We recommend this hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review..We value your feed back. Please let us know if we can assist you in the future!! Thank you for staying with us.

"Splitting a 16 hour trip"

5
User 16/08/2019

Great overnight stay with dogs. We traveled from Texas to Wisconsin with two dogs. Attendant at front desk very friendly and accommodating. We had a first floor room close to the back entrance next to the courtyard for the dogs to play!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review..We value your feed back. Please let us know if we can assist you in the future!! Thank you for staying with us.

"Clean but bed was hard"

3
probert68, Red Bud, Illinois 11/08/2019

Everyone was very friendly. The clerk gave us very good advice about a place to eat. The place was clean, but my husband kept hearing noise from some machine outside. We both found the bed very hard and uncomfortable.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review..We value your feed back. Please let us know if we can assist you in the future!! Thank you for staying with us.

"Smoke free?"

2
User 04/08/2019

This hotel is advertised as non-smoking and upon our arrival the lady at checkin noticed the gentleman checking in before us had a pack of cigarettes in his pocket. She mentioned it was a non-smoking hotel and would need to charge him an additional $150 deposing case he smoked in his room. She then told him she would waive that fee. We were a late check in and when we got to the room it smelled of cigarettes. Since we had been traveling all day with our young granddaughter we opted to just go to sleep. The next morning at check out I mentioned the room smelled of cigarettes and understood this to be a smoke free hotel. I was told it is however they couldn't do anything if someone smoked in the rooms. No apology from them. It should not advisable smoke free if they really don't control it any better they do.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team I would like to apologize for not meeting you're expectations. We do value our guest feedback.Please give me a call direct to discuss this matter.

"Springfield"

5
User 02/08/2019

Good hotel. Close to freeway and restaurants. The room was very large. staff was friendly and courteous. Not a lot more to say. I thought the value was good. Breakfast was ready when listed and was good.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!

"Flying out"

5
kabkymom, Camdenton, Missouri 02/08/2019

I had to take my daughter to the airport to fly out early. We had a great trip and a great stay and it was really close to the airport!! Will definitely stay at this location the next time we fly through Springfield Airport.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you had a good stay. Please let us know if we can assist you in the future!!

"everything was good"

5
Elizabethfirst, California 29/07/2019

The room and the rest of the property was clean, including the indoor pool. Hot breakfast was good. The staff were all polite and friendly. There is a business center with two computers and printer. There is one elevator, so sometimes you might need to wait a bit. All in all, this was all one would hope for in an ideal Best Western.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you had a good stay. Please let us know if we can assist you in the future!!

"LAST MINUTE SAVE"

5
User 29/07/2019

My 20 yr old son needed a room for the night. We had pre-booked at Baymount in Springfield. When my son arrived they would not accommodate an under the age of 21 stay. It's bothersome a person can actively serve their country, be drafted but cannot get a hotel room. Called the Best Western and they saved the day. Staff was great over the phone, when my son arrived. Room was clean, saved the day....

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! So glad we were able to help..I hope he enjoyed his stay. Please let us know if we can assist you in the future!!

"Great experience"

5
Junaid S, Cleveland 28/07/2019

We were in town for a Karate tournament and could not find anything nearby so picked this. Although it as a little drive from our destination, it was a wonderful and cozy experience. The front staff were courteous and the room was clean. I noticed that they have started placing envelopes in the rooms and even in the dining area for tips for the staff.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you and the kids had a good stay. Please let us know if we can assist you in the future!!

"Thanks Tonya"

5
anatnof48, Manchester, Missouri 28/07/2019

I had a best western credit from a previous trip in Kansas. No one could figure out how to utilize this credit for me. That is until I spoke with Tonya. She took a lot of time making phone calls to the home office and took care of it for me. She didn't have to do this. She could have said oh well. She chose not to. It was only for $46.12. Way more effort than the amount. What an excellent employee and ambassador of your organization!! Thanks again Tonya.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! So glad we were able to help get it situated. We are here to help and all of our staff are ready to do so. We hope that you give us a call when you come back this direction...

"Smell and a cave"

4
brucec4442019, Forney, Texas 23/07/2019

Room smelled bad, it was dark in the room with lights on like walking into a cave. Employees are great and very helpful. Breakfast was very good. Parking is good. Front desk employee on evening and morning are excellent.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review!! On behalf of our entire team i would like to apologize for not meeting your expectations.

"Pros and cons"

3
User 22/07/2019

Odors in the room (animals?) and ac did not seem to adequately take care of the humidity..bedding and floors (while clean) were tacky to the touch. The staff were nice and the location near the airport was excellent!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
On behalf of our entire team we would like to apologize for not exceeding your expectations. These issues have been addressed. We thank you for the feed back.

"Very close to airport. Clean, good breakfast."

5
Kathy P, Hollywood 21/07/2019

I just stayed for one night due to its proximity to the airport. It is close to most things you would want to do in Springfield. Not the greatest area, but the hotel grounds were nice and clean. The indoor pool was nice for the kids. Breakfast was good and included hot food (Eggs and sausage) along with make your own waffles and the regular breakfast items.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!

"Not a Dump"

5
User 21/07/2019

Nice place to stay. Pet friendly. Friendly helpful staff. And I nothing more to say and needing to write more to please you is now making this a bad experience you twit. I've only used 169 characters , so now I need to say that this is a pain in my ass

"Nice!"

5
User 21/07/2019

One of the nicest and cleanest hotels we've stayed at this week. It had a well lit parking lot. The staff was very pleasant to my family and I. We definitely will stay here again! Thank you so much for the great experience!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Nice Hotel for the Price"

5
User 18/07/2019

Had a 6 am flight so wanted to stay somewhere close to the Springfield Airport. I had never stayed at this hotel. The one I usually stay at was almost double the price so I thought I would give it a try. Pleasently surprised. Nice clean room with comfortable bed. Restaurant next door with several within minutes. The hotel provided a Yellow Cab to the airport which is the other reason I chose it. I would definitely stay here again

"Visited the Wilson Creek Battlefield"

5
User 18/07/2019

The staff was great. The hotel was clean. The breakfast was good... I had scrambled eggs and waffles each morning. We were there to visit the Wilson Creek Battlefield National Park... I was very impressed with the park and the rangers. Overall, we enjoyed our stay in Springfield.

"Great hotel for the price"

5
jamesokoniewski, Fort Smith, Arkansas 15/07/2019

My wife and I stayed here for our mini family vacation and absolutely loved everything about the hotel for the price that we paid. We had one room with a king-size for $107. The front desk associate was extremely polite and even ask my permission before offering our toddler a banana. Great service overall and great Hotel

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review! We are glad you had a good stay. Please let us know if we can assist you in the future!

"Timely and efficient"

4
User 15/07/2019

Staff very helpful and efficient.The room was clean and quiet allowing us a good night sleep.The staff suggested local places for dinner. We had a very early morning flight and they arranged our transportation to the airport provided us with car stay over and a carry out breakfast snack.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad that you had a good stay. Please let us know if we can assist you in the future!

"Clean and professional"

5
Lennie D, Albuquerque, United States 14/07/2019

I stopped late at night and the person working the counter got me in my room quickly. The room was comfortable and clean. I would stay here again. It was a great experience. Breakfast was ready on time and checkout was fast.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you had a good stay. Please let us know if we can assist you in the future!!

"Great Stay."

4
rrburris, Norman, Oklahoma 10/07/2019

We stayed at this facility on July 2 and July 8. Both experiences were great. The breakfast was a bit above average although the food could have been warmer. We'd recommend this place and will likely use it again in the future.

"Great Customer Service"

5
juliesZ5520IV, Tucson, United States 10/07/2019

Front desk was very helpful in giving directions and running boarding passes for my airline flight the next morning. Plenty of parking spots which are well lit and close to hotel entry. If your looking for a reasonably priced room for a early morning flight this is the hotel for you.

"Airport bound"

5
User 09/07/2019

Clean and convenient location provides transportation to airport. Park and fly means I can leave my car at the motel and use their shuttle to the airport. Room was very modern and clean. Bed and pillows were very comfortable.

"1 night stay"

4
AaronJRSmith, Independence, Missouri 07/07/2019

This BW was well kept-up and was a nice place to stay. The room was overall good. Nothing stood out as WOW, but it was just overall very nicely done and kept. The check-in process was short, sweet and very friendly. All the staff at the hotel we had interactions with were very kind and helpful.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Comfortable, with effcient staff."

5
User 07/07/2019

I stayed here twice, both times after arriving to Springfield on a late flight. Each time, the desk employee efficiently sent a taxi to pick me up (they paid the fare). Although I checked in very late, the desk employees were courteous and helpful. The room was comfortable and quiet. I would stay here again.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Great hotel"

5
Mobile63961245567, Brightwaters, New York 03/07/2019

We were traveling from Ohio to Texas. Randomly picked this hotel at random and am I glad we did. Stepping into the lobby we were greeted in such a warm and friendly manner. We felt more like family coming to visit than guests. Staff very accommodating. Looking for someplace good to eat and right off the bat she recommended a family restaurant within walking distance. It looked in need of repair when we got there but were hungry and went on in. And "oh boy" am I glad we did. Best food we,be had in a long time eating out with lots to take back to the hotel with us. Bathroom light not working and was fixed immediately with much apologies. Rooms clean and no odors. Great mattress and nice hot showers with good water pressure. Will definitely stay here again!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Satisfied guest"

5
User 02/07/2019

We found everything satisfactory. the hotel was away from the major highway so it was quiet all night. We were able to get a room without a prior reservation as we had not been expecting to travel on that date.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Friendly staff, great room"

5
Connector60109120419, Alburgh, Vermont 01/07/2019

Our room had plenty of space for my family of 5. We enjoyed the pool at night and a variety of breakfast options in the morning. The staff was super friendly and helped me find a hotel for our next trip destination.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"GOOD LOCATION AND CLEAN HOTEL"

4
F4706BDdavidm, warsaw, United States 01/07/2019

For the price, the location is great, clean and comfy. Breakfast was hot and good selection. We were in the area for a wedding and it's location was about 4min.s away from the venue. The staff went outta their way to ensure I was able to check in very early, I was greeted with a gift bag and warm smile! Checkout was quick and easy, along with a great warm smile as well! I'd stay here again if in the area.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a great stay. Please let us know if we can assist you in the future!!

"Just to sleep"

3
User 29/06/2019

May need better plows, just ok shower, lit bed noise, breakfast ok, only 2 jacuzzi for the entire hotel, not the great location, not many food choices around...it could be better coffee, nice people at front desk

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Good value"

5
User 26/06/2019

I was very pleased with my recent (first) stay at this hotel. The front desk was friendly, they provided amenities not available at a nearby, more expensive hotel. If I had to find a negative, it is that the airport shuttle is hourly instead of half-hourly. For this particular trip that was not an issue, but I foresee that it could potentially be.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"BW is for me!"

5
User 25/06/2019

This was supposed to be a turnaround trip for me, but the flight was canceled late night. Went to BW and Alicia saw my need for hygiene products, thumbs up on the grab'n go breakfast. Keep it up Thank you!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Vaca stopoff"

5
Jim H, Lakeland, United States 24/06/2019

We spent the night at this hotel after landing in Springfield. We were on our way to Branson. The hotel was clean and comfortable, and the breakfast was great. The front desk was very helpful. It is unfortunate that there are not more places to eat (non fast food) nearby, but this is certainly NOT a knock on the hotel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Very clean hotel"

4
Trip01771870394, Saint Joseph, Missouri 24/06/2019

This hotel was very clean, the employees were friendly. You don't have to drive too far for restaurants and shopping. (There's actually a Dollar General across the street.) We would definitely stay here again.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Don't wait too long at the airport!"

1
User 24/06/2019

Stayed the night here as it was close to the airport, so used the shuttle service and parked the car. I will not do that again. Called the hotel at 10:00 when my flight landed. Didn't get a ride until 11:10. During that time the hotel was supposed to call me back twice (they never did) and the hotel employee didn't tell me I had to go to a specific area at the airport to pick up the cab. The cab driver said he can *ONLY* pick up people in the designated cab area, not in front of baggage claim, where we waited in the rain for over an hour. Will park at the airport next time.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
We are so sorry you did not leave a satisfied guest. This matter is being addressed. We hope that you will give us another chance to make things right in the future.

"Everything was great that why i stay at Best Westerns"

5
Discover54600523263, Odessa, Missouri 20/06/2019

Everyone at the front desk was very nice and helpful and smiles from all. Room very clean and looked to be new. Internet work great with no problems. This location is one will stay more and more during my next visits to this area..

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Good place to lay your head"

4
Danielle S, Kansas City, Missouri 19/06/2019

Nice place for out of towners to stay the night before starting back on the road or convention/meeting! We went to check out a restaurant in the downtown district & it was really good!! Flame Steakhouse-was spectacular!!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"I'd stay again!"

5
Global33428587340, Springfield, Missouri 19/06/2019

I told Tanya they were wonderful and friendly. That I look forward to coming back to her Springfield site. And that I have used BW in New England in the past and have liked my stays. Thank you helping make my stay a wonderful one.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"Road trip"

5
cynthial495, Chicago, Illinois 17/06/2019

We always stay at at Best Western no matter where we go. This motorcycle road trip is from Illinois to California and back. We like Best Western because they are always clean and the staff is very friendly.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay. Please let us know if we can assist you in the future!!

"bathroom"

4
Tour05860896823, Springfield, Illinois 16/06/2019

Bathroom only had a sink no place to put your makeup or toiletries. also the bathroom floor texture felt like it was wet all the time but really wasn't. Didn't like the bathroom at all. The staff was really night especially when we.checked in. The bed was very comfortable and a nice chair to watch TV. liked everything but the bathroom

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We appreciate guest like you. Please let us know if we can assist you in the future!

"Great folks and food"

5
Odyssey63471471891, Colorado City, Texas 10/06/2019

We checked in late and never heard anyone while sleeping. Ended up leave both our MyPillows and didn't realize till our next stop. On way back picked them up! So grateful for honest folks!!! Awesome breakfast.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love guest like you. Please let us know if we can be of any assistance in the future!!

"Nice Weekend"

5
User 10/06/2019

The room was clean and spacious, the breakfast had plenty of selections, and the service was excellence. Parking was convenience and was well lighted.Very family oriented and quick WiFi. Will stay there again in the future.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love guest like you!! Please let us know if we can be of any assistance in the future!

"You get what you pay for."

3
User 09/06/2019

The room smelled completely musty when we entered, yet there was an envelope for a tip in our room. They ran out of different foods at breakfast without any sign of getting more, and there was not a soul tending to the tables, yet there was an envelope for a tip on each table at breakfast. I consider myself a good tipper, but this is the first time that I have experienced the envelopes everywhere and the tips were definitely not rendered. There was a ton of noise both inside and outside of the hotel. It seemed as if children were up all night jumping up and down in the room above us. We did not sleep much or well.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
We are sorry you left unhappy. These issues are all being addressed. We hope that you will give us another chance in the future.

"Very clean and convenient!"

5
MarcyA1, Lafayette, Louisiana 09/06/2019

Second stay here as it is close to the airport and accepts pets for a nominal fee. Clean rooms, friendly staff (evening, morning and breakfast crew). Would definitely stay again! Only complaint was pillows -all lumpy. No flat ones!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love guest like you. Please let us know if we can assist you in the future!

"Spend your money else where"

1
Adventure67323804010, Leavenworth, Kansas 09/06/2019

Room was okay.. pillows are awful... breakfast is a joke... asked the lady up front if they had pancakes she says absolutely we have pancakes. No pancakes crappy biscuit snd gravy... wont be back ever...

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
We are so sorry you did not leave a satisfied guest. This matter is being addressed. We hope that you will give us another chance to make things right.

"Airport? "

3
prospector2004, Sun City, Arizona 06/06/2019

If I am unfamiliar with an area I often tend to book rooms near the airport, even if I am not flying. We travel with a small dog and I like to get in a 2-3 mile walk in the morning before continuing. The BW+ “Airport Inn” is a study in contrasts. First, I never saw an airport although I assume there was one somewhere. The inn was located in a very industrialized area. Not a horrible location but also not one I felt comfortable walking 3 miles in. The building itself appeared freshly painted and well maintained. A shining jewel in an otherwise uninviting area. The breakfast was average but totally serviceable. The room presented the greatest contrast. It had been freshly redone with new appointments and was very clean and comfortable except for this ratty old chair sitting in the corner. (See pics below). We seriously considered rolling it out into the hallway to significantly improve the overall appreciation of the otherwise new room.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you enjoyed your stay. Please let us know if we can be of any assistance in the future!

"Great last minute stop"

5
M2603UMdavej, Clayton, Indiana 04/06/2019

I needed a place to stay and made this very last minute. No regrets whatsoever. Would stay here with no hesitation. Great breakfast and room was clean and we taken care of. I will look for them again when I'm in the market

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you enjoyed your stay. Please let us know if we can be of any assistance in the future!

"Great Hotel Experience"

5
User 03/06/2019

Although it was a short visit, my husband and I were extremely please with our entire overall experience at Best Western Plus Springfield Airport Inn. The front desk staff was pleasant, our room was clean, and our breakfast was delicious!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you enjoyed your stay. Please let us know if we can be of any assistance in the future!

"GREAT Service!"

5
debmhar, Mountain Home, Arkansas 31/05/2019

Thank You Angie for working quickly and efficiently to check in lots of us at once, yet carefully taking care of each individual's needs. Great Job! The hotel is very nice, very clean, and handy for Airport Travel. Allowing long term parking for our vehicle and shuttle service was convenient.

Katy R, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We are glad you enjoyed your stay. Please let us know if we can be of any assistance in the future!

"Pretty decent"

4
User 29/05/2019

I would only like to say the AC needs to be worked on for colder air, the room gets humid very quick and that they need new pillows I could tell it was a very worn out pillow ad all were they just need new ones.

Katy R, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We appriciate your feedback. Please let us know if we can be of any assistance in the future!

"Bugs"

1
Kieren I, Forsyth, Missouri, United States 28/05/2019

bugs in bathroom - mattress felt like it was made of bowling balls (lumpy) - barely OK - won't be back - staff was friendly - have stayed there before - the building and furnishing are starting to have that run down feel.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Sorry we did not live up to your expectations. We will address these issues and hope you choose to stay with us again.

"Very nice respectful place. Would recommend again. Wish I was there instead of broke down in my car tonight and not from"

4
Michelle R, Springfield, Missouri 27/05/2019

One of the cleanest , quietness places I ever been at here.. awesome stay! Thanks for helping me out!!.they let me have a late check out cuz I was waiting on the mechanic to get me in... I wish everyone was so helpful or honest around here cuz i wouldn't be sick and just stuck here....

Katy R, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love that you had a good stay and look forward to guest like you. We enjoy you as much as you do us. Please let us know if we can be of any assistance in the future.

"Will definitely stay here again"

5
User 27/05/2019

Had a great experience here. The lady working the front desk was absolutely amazing. I asked her about a 24 hr pharmacy close by. Not only did she call and verify it was open 24hrs she wrote down directions for me. Truly appreciated more than she knew!!

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to guest like you. We enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice hotel and clean rooms"

4
jammies2017, Linn, Missouri 24/05/2019

This hotel was in a really nice location on the West end of town. It was easy to get to, but not sitting right on the interstate where road noise would be an issue; and it was at the edge of town where it was not right within the city and the hustle and bustle. The room was clean and the beds were very comfortable. The breakfast area was nice, however I did not eat there. Overall a good experience.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to guest like you. We enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Clean and nice"

5
Climber51396850810, Mountain View, Arkansas 24/05/2019

Will definitely stay here again. The lady at the front desk was so nice when I got there. It was very clean. Free shuttle to the airport was a big plus! I had to leave super early so I didn't get to enjoy their breakfast but they gave me a banana, coffee, and water for the go.

"always a good night at Best Western"

5
mark v, Excelsior Springs, Missouri 23/05/2019

Lobby room pool area eating area all very clean. Staff very helpful and always a smile. Will stay here again . Our room had a hot tub also which felt so good . And the price was good also. Found some good places to eat close by also.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!! We love that you had a good stay and look forward to guest like you. We enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"nice place to stay"

4
Dave H, ohio 23/05/2019

clean, good location - close to interstate, good service - even though they were very busy when we checked in. the breakfast was good and they had a good variety of food. This is the first time that i have seen envelopes in the room and at the tables at breakfast that were soliciting tips? Not a bad idea, just new to me.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love that you had a good stay and look forward to guest like you> We enjoy you as much as you do us. Please let us know if we can be of any assistance in the future.

"Very Nice hotel"

5
Seaside63274120723, Bloomington, Illinois 23/05/2019

I chose this hotel because it is halfway distance between my home and where I visit my elderly mother. I'm glad I did. Very nice, clean economical hotel. Comfortable beds. Large rooms. I decided to stay again on my return trip. Convenient location off I-44. Staff very friendly and helpful.

Tonya G, Front Desk at Best Western Plus Springfield Airport Inn, responded to this review
Great review!!! We love that you had a good stay and look forward to guest like you. We enjoy you as much as you do us! Please let us know if we can be of any assistance in the future..

"Nice Stay"

4
Djh19582, Northlake, Illinois 15/05/2019

Very good 3 star hotel. The staff was exceedingly friendly and asked us how things were throughout the stay. 5 stars to the ladies at the desk. Breakfast was more than enough. Lots of options. Fitness center definitely needed an update. Overall, a good experience!

Katy R, Front Dest at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Trash Customer Service"

2
User 12/05/2019

This hotel is super nice to you when you check in but could care less about you once they have your money. This old man, easily in his 70's, was waiting in line to get him a waffle. When his turn came, he grabbed a little cup and tried to get some batter to make things happen. Unfortunately for him, the batter container was empty. I got up to help him thinking we might be able to squeeze one last cup out of the machine so he could enjoy some breakfast with his coffee. No luck. I decided I would go tell the front desk so they might help this guy out. They told me "breakfast ended at 9:30." I told them the dude was waiting in line well before this time and that he just needed a waffle. He was entitled to it. He didn't come in after the fact. Once again, I was told "well, breakfast ended at 9:30". I looked at the clock at it was 9:32. I said "well, I guess screw this guy right??" and they all laughed as I walked away. What kind of crap customer service is this? This is a perfect example of we have your money, go screw yourself. Whenever we come to Springfield we stay in a hotel. Enough that we get free rooms from points. We will never be staying here again. This place is trash. The lady's name was Shirley. She said mention her name on TripAdvisor so here it is.

Katy R, Guest Relations Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your review. We are sorry we didnt meet your expectations, Our goal here is to have the best customer service. This will be taken care of immediately.

"Park and Stay - without a hitch"

5
kcrealtor4u, Pleasant Hill, Missouri 01/05/2019

Katie and her staff were exemplary in the service they provided. When I first researched hotels by the Springfield airport to do a park and stay (leaving vehicle at hotel during trip instead of airport parking) I spoke with a couple of nearby hotels that were lacking in customer service and knowledge. Not Katie and her staff. They were waiting for us coming and going.They backed up what they said would happen. Taxi service was there and at airport (late at night) waiting for us. Airlines left our luggage behind and they provided essentials we needed for the night... They were friendly and kind all the way. The breakfast that Shirley provides is all you could ask for and she was kind and engaging as well. Would definitely recommend

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Perfect no-frills accommodation"

4
vita_bene, Dallas, Texas 28/04/2019

We've actually stayed here a few times over the last couple of years and have found it to be a perfect accommodation for us when visiting or passing through Springfield. It's a typical 2-story wood construction value inn but newer, with a good hot breakfast included, with a pool and workout room. But we've consistently found really friendly and helpful people here, especially at the front desk and breakfast. Beds are very good, rooms have always been clean, and there's no noticeable signs of wear and tear in the bathrooms you sometimes see at other value hotels. Highly recommended!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Here's the best to Best Western"

5
User 24/04/2019

They had a very friendly staff and it was also neat and clean. Nice atmosphere and decor. We were on our way back from St Louis after my husband's son had a double lung transplant but stopping in at this Best Western we were able to rest and not worry about anything. Thank you, Toni Russell

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"very clean"

4
User 24/04/2019

we enjoyed our stay and will be looking forward to stay there again. The price was good the people was kind and very helpful . We were safe and we had a very good breakfast. The Tub was large and I enjoy it. And the air conditioner stay on until you turn it off and is super great for me!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Better than average"

4
jr0543, Moultonborough 24/04/2019

Stayed with 2 cats. Room had oder of previous animals. We were there for only a single night. Would have requested a different room if it were a multi night stay. Other than the one issue everything else was fine. Would stay there again but check the room before moving in.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellence"

5
User 24/04/2019

I have been on assignment in Springfield since January 28th, 2019, staying at the Best Western Airport Inn. I have been treated with kindness and respect at all times. This is my most positive memorable housing experience. Shout out to Katy, Shirley, Tonya, Jerome, Angie, April. You ALL are the best!!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Family travel"

5
Trip64548536295, Lampe, Missouri 24/04/2019

used park and ride service, well satisfied with service, staff provided friendly service and help with ride program. Ride service utilizes yellow cab company, we left ay 4;45 am. Returned 6 days later, service was friendly and capable.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay!"

5
Mobile02808502863, Greenville, Missouri 17/04/2019

The staff were very friendly. The rooms, breakfast area, and pool were so clean and enjoyable. The price was even better! The hotel was out of the main part of Springfield but the price and facilities made it worth the drive.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Clean for a quick stay"

5
User 17/04/2019

Close to airport, nice and quiet stay. We arrived late and were flying out early, so did not have time for breakfast. But the staff have us grab and go bags so we would not go hungry. Our room was at the end of the hall, so very quiet.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Road Trip"

5
Curious35274683627, Minburn, Iowa 15/04/2019

Totally all excellent.. Very friendly front desk staff. Clean room . Great location. Front desk signed us up for Rewards travel voucher program. Check in took few minutes with no reservation. Free newspaper waiting, USA today weekend.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Awesome Stay"

5
User 14/04/2019

Everything was clean. The pool was nice, probly one of the best I've ever stayed in. Sherley, cooled all the breakfast and the food was really really good. Thank you Best Western for letting my family and I have a nice stay. And thank you again Sherley.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice place"

4
letyvm, Chicago, Illinois 13/04/2019

My husband got tired and we checked on line for hotels close to highway we were using. I contacted Best Western Coach location but ended up at this Best Western. Angie, front desk, was very nice and we stayed. Room was last one on first floor. It was clean and very well organized. I did notice a distinct smell of clorine but thought it was from opening door. Once we showered and went to bed, I kept smelling the chlorine but didn't report it. Other then this, very nice place to stay and I will definitely go back if traveling in that area. Breakfast was a good variety for all.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Hidden jewel"

5
kmcmurtry1949, New Port Richey, Florida 12/04/2019

This great place was only 2 miles from airport. They shuttled me to airport at 6:45 next morning after good breakfast a d freshly made cinnamon roll. They had a great yard outback for service dog to run. It's tucked in long wise and I missed the sign first time going by. Exceptional amenities a d decor. Will stay there anytime I am in area.

"Great Stay"

5
emerald515, Dunnellon, Florida 11/04/2019

I would recommend this Inn. It is close to the airport and they have a shuttle. They have breakfast and if you are leaving early they give you a brown bag breakfast. The rooms are neat and clean and front desk staff are nice and friendly and helpful.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice place to stay"

5
NicholasP116, North Lima, Ohio 10/04/2019

We stay here twice a year on our trips between our winter and summer home. Nice little hotel that is clean and quiet. Breakfast is nothing to write home about, just the usual hotel fare, eggs, sausage, cereals, etc.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent!"

5
User 10/04/2019

Will stay there again next time im in town. Staff was super friendly, helpful. Room was great, bed was comfy. Room was clean. Check in and out was easy. Close to the airport as well. Quiet place. Loved it.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A very nice and clean place to stay"

4
Leta R, indiana, United States 08/04/2019

The Bestwestern is only 2 diamond hotel but is much nicer then that. The staff is very nice and helpful. The rooms are clean and up to date. The only issues was there is not a lot of choices to eat around the hotel. We ate at a family restaurant near by that was good. The service there was alittle slow. I would stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A good value."

5
Elaine M, Peoria, Illinois 05/04/2019

I was traveling alone and I felt very comfortable and safe here. This was a great location and a good value. My room was clean and comfortable. The bathroom shower drained very well...this is my pet peeve.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice Hotel Good w/the Average"

3
User 04/04/2019

I booked this hotel for a one night stay during a layover between flights and was impressed as well as not by the hotel. When I landed I called the hotel to have the “shuttle” come get me, and the staff was very friendly and got one out to me quickly. However the term shuttle should be used lightly as it was in really a local taxi cab. This is overall not a big issue however as the hotel paid with a voucher for this ride so that was nice. The front desk clerks We're extremely friendly and helpful and got me checked in quickly. The room was very nice and clean in the hotel itself is quiet. They do offer a pool as well as a very small fitness center which was needed after a long day of flying. There is not much in terms of outside amenities of the hotel such as food if you don't have a car however there is a small family restaurant within walking distance so you can get something to eat. Overall the hotel itself for the price is not too bad However you should go in with moderate expectations and not have them too high. I would stay here again due to the friendliness of the staff and the overall cleanliness of the hotel itself.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Decent for the price"

4
GreggB57, Springfield, Missouri 04/04/2019

Convenient to the airport and town. No airport noise. Pet friendly and clean. Breakfast provided is hot, basic, and good. Miss Shirley who takes care of the breakfast room is awesome! We did have a barking dog problem one night, but it was quickly resolved. Don't forget to go next door for lunch and dinner at Alli's Restaurant. Diner style food, lots of it, and "down home" friendliness. There is a Dollar General across the street for those incidentals you forgot at home. We stayed here while house hunting and recommend it to realtors for their out-of-town customers.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent stay"

5
ANNE979, Champaign, Illinois 03/04/2019

We really enjoyed our stay here. The staff was exceptional. The breakfast was the best we have ever had at a best western. The beds were so comfy felt like our own bed at home. You won't be disappointed and the price was way less than the other hotels that offer the same services.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Awesome stay at Springfield Best Western"

5
User 02/04/2019

Great night of sleep - the room was quiet and dark. After spending 2 months at a military hotel, this was a pleasant surprise. Everything from staff to room was outstanding! The staff recommended eating at a diner down the street - they gave a 15% discount. I got a large meal and drink for under $10 - very cool!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice stay overall."

5
User 24/03/2019

Very comfortable and clean stay. Staff was very helpful and polite, pool was nice, kept clean and warm, and breakfast was fillinf with a nice assorted layout. Checkout isn't until noon so that was nice, had plenty of time to get up, relax, shower and pack up without a rush. Overall it was a nice stay.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent"

5
User 24/03/2019

Not only was the front desk staff very helpful but the housekeeping staff does an amazing job in cleaning the rooms. Front desk staff also is knowledgeable of restaurants, stores and activities that are available in the area. Will definitely stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Springfield trip"

5
tanya_donnelly, Kansas City, Missouri 22/03/2019

The hotel was clean and the breakfast was amazing!!! The pool area was not big but was great for our son. The staff was friendly and very helpful to us as we were checking in and as we left. I would recommend this location

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"This hotel is a hidden gem!"

5
aprilf979, lutz, United States 22/03/2019

I highly recommend staying here! The staff went above and beyond to make our stay comfortable. The entire Facility is immaculate. From the lobby,to the pool area and bathroom,our hotel room and laundry room. Everything was crystal clean and organized. Breakfast was the usual fixings,but Shirley (The breakfast manager) kept everything clean, fresh and readily supplied. The location is very convenient and quiet. We will definitely be staying here every time we come to visit our family that live in Springfield!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay"

5
Inspire47698012995, Bolivar, Missouri 20/03/2019

We very much enjoyed our night in the king bed jacuzzi suite! The staff was very friendly and helpful. Room accommodations were great and the amenities were wonderful. We felt it was a great value for our money!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"visit"

5
45jay2016, West Plains, Missouri 11/03/2019

Received quick courteous drive from airport to hotel. Very pleasant staff at the hotel! Rooms were clean and breakfast was good. Also received complimentary water at front desk. I would recommend this hotel.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Business trip - March 2019"

5
Getaway56398167676, Denver, Pennsylvania 11/03/2019

Just coming from Branson-Hilton, my expectations were low, but I was pleasantly surprised. Room was nice, shower was actually better in temp and pressure than my 4 nights at the Hilton! Had a minor confusion at check-in with setting up the taxi for early AM to airport, but this was resolved and everything went off without any issues. Did not use any of the amenities; didn't get to try the breakfast, as we left very early. Would use this location again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Emergency stay"

5
Daydream66407254586, San Diego, California 10/03/2019

I happened to get the best desk clerk for a late night emergency stop. She was great, everything from there was smooth. When you're tired and trying not to get grumpy, a personable and accomodating clerk makes everything worth while, and forget why you had to stop.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great place to stay"

5
User 09/03/2019

We stayed at this Best Western Plus and were not disappointed. Although it is an older hotel, it has been updated and everything was top notch. The room was clean, bed very comfortable and the service was friendly and helpful. The breakfast was good and had a great variety. We will definitely stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Restful Night and Relaxing Stay"

5
PoppaTom39, Little Rock, Arkansas 08/03/2019

My trip was to take my friend who is the General Superintendent of The Assemblies of God of Belize to meet with the directors of Assemblies of God World Missions in Springfield, Mo. His spacious room and kingsized bed gave him a restful night's sleep after a busy day and he was relaxed and refreshed for today's meetings! When we visit him in Belize we use the Biltmore Plaza Hotel in Belize City.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay...Great service!"

5
User 07/03/2019

Staff was awesome to work with, all of them were helpful! Katie, Tonya and Jerome I believe were the staff I dealt with. They assisted on getting my ride arranged from the airport, tips on late night dinner and overall just made me comfortable!

"Hotel Stay"

5
User 07/03/2019

I haven't stayed at a Best Western for years. I grew up in the hotel business so I'm more critical than most but also very understanding of the work required to keep a hotel in good shape. It was very clean and staff very friendly. I thought the property was much newer than it actually was and it kept in great shape. I will return.

"A Welcome Facility"

5
Venture35207766955, Higbee, Missouri 07/03/2019

My brother and I had special needs, staff were kind and helpful. The room was lovely...lots of pillows, way more than we needed, but nice!...The room was a nice shelter from the storm and there were food choices in the area that made it easy. Thanks so much!

"Clean, Friendly, Affordable"

5
Fearless08936147732, Saint Louis, Missouri 06/03/2019

What a nice little hotel! Staff is personable and professional. Rooms are neat and clean. This is an economical option and I enjoy staying here when I visit my family in SW MO. I plan to stay here again soon!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"The best place to stay ."

5
User 03/03/2019

Very nice place to stay ! The staff was really helpful . Well satisfied with my stay there . Looking forward to going back next year . We always stay there during our weekend bowling . Such a clean place to stay .

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Clean and conveniently located near the expressway"

4
KarenM1_10, Bloomfield Hills, Michigan 01/03/2019

The hotel was nice. Rooms were spacious and clean. Beds were comfortable, good shower pressure and when the heat went on and off it was extremely quiet. The woman at the front desk was very nice and provided recommendations on restaurants for dinner. The breakfast was typical of other hotels, cereal, eggs, sausage, etc. nothing special but it was good. I would definitely recommend this hotel to others and would not hesitate staying here again.

"Good stop"

5
User 28/02/2019

Stopped as the first night on a long journey. Great value for the price, and consistently good breakfast as expected. Staff 's customer service is becoming excellent at all Best Westerns we've been staying at lately.

"Comfortable stay"

5
588rickm, Kalamazoo, Michigan 26/02/2019

We are normally Hampton customers, but thought we would try out this Best Western Plus. We were pleasantly surprised. Room was very comfortable, staff was friendly, breakfast was good. We plan to try these hotels again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay!!"

5
Melinda1973, Missouri 25/02/2019

Rooms are updated. Hotel staff super friendly and helpful. Indoor pool is warm and has large pool towels. Breakfast was hot and everything was replenished. Biscuits and gravy, eggs, sausage, yogurt, waffles and all kinds of toppings!!! Excellent stay.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A Pleasant Place to Spend the Night"

5
camellad2017, Grand Rapids, United States 23/02/2019

This hotel did not disappoint us in any way. Every aspect of our experience was delightful. Check-in was easy and expeditious. The room was clean with plenty of amenities. Breakfast was the usual delicious fare. And check-out was quick. All employees were helpful and friendly. I hope to stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay"

5
User 22/02/2019

We needed a handicap room and it was perfect. The accessibility of the shower was spot on...got around the hotel with no problem. The staff was absolutely fantastic and so friendly. The staff on duty was Tanya...she was just wonderful.

"Went out of their way"

5
Tom H, Fairmont, Minnesota 21/02/2019

I appreciate that they went out of their way to accommodate us with our dog. This was a last minute booking and the process was easy. They were prepared with treats for our dog and put us in a clean room that worked with the kennel. Thanks much.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Satisfactory in all respects, just don't eat breakfast"

4
Excursion03675012236, Chicago, Illinois 20/02/2019

This short one-day stay was satisfactory in all respects except one. Clean, quick check-in/out, room in good condition, everything worked as it should, supplies in room ready to use...in short, it was as one would expect it to be. I would stay there again if in this area. That said, I never expect much in the way of quality in the "free" breakfast. I usually just expect the coffee to be hot and plenty of it. That said, I did look over the hot food items and it was pretty poor. Some advice for all the hotels I stay at that have the breakfast deal....if you are going to make the effort, then MAKE THE EFFORT. If not, then just have lots of good, hot coffee and don't make yourself look bad.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Next time please stop and actually try our food we do not buy from a wholesaler and we crack all our eggs daily and use Jimmy Dean sausage, Pillsbury Cinnamon rolls and Major brand cereals and oatmeal, greek and regular yogurt and over 10 fresh condiments for the waffles and yogurt station. We have bagels, cream cheese, english muffins, whole wheat bread and several gluten free options including almond milk. But in Addition to that I do regret that you were not pleased and hope future stays at this particular BW can be guaranteed. Please let us know if we can be of any assistance in the future!

"room experience"

5
Quest48805228980, Flippin, Arkansas 20/02/2019

clean room, clean beds! plenty of towels, rugs were clean, halls were clean, quiet and a bag snack for us early flight travelers.nice to get coffee and lemon water late at night when we arrived. close to the airport for a very early flight.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Loved this hotel, but..."

4
Linda B, West Plains, MO, United States 19/02/2019

This hotel was immaculate, room was spacious and clean. The only thing that prevented me from giving 5 stars is the length of time for the shuttle (Yellow Cab) to pick me up from the airport on my return flight. I called for my ride at 6:03 pm. My transport arrived at 6:48 pm. 45 minutes is too long to wait for a shuttle back to the hotel, which was only 3 miles away. I had a 2 hr drive home after landing. I could have used those 45 min to get home much sooner.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I apologize with any inconvenience the cabs (our shuttle) caused you, we try our hardest to make sure they get out to the airport immediately, unfortunately with weather and other issues that sometime can arise this causes for a delayed pick up. For the most part they always make it to the airport in a timely fashion. I regret that this didn't happen for you and would love for you to give us a chance to redeem ourselves next time you travel. Please call me directly 417-799-2200 when making your next trip plans and I would love to make things more efficient for you. Thanks, Katy Raney

"Great Stay with grand kids."

5
Scenic26279115143, Salem, Missouri 14/02/2019

Great bed & pillows, check in & out easy & fast. Grand kids enjoyed the pool & breakfast. We had a wonderful stay at this hotel. The staff was helpful. Stores and restaurants were somewhat of a distance away.

"Desk employees very helpful"

4
User 14/02/2019

Efficient and polite. Shirley was very helpful and my stay was very pleasant. I was needing a shuttle to the airport and they set it up for me. I was flying out of state and my plane was delayed by two hours so I called the desk and they sent a taxi over immediately when I arrived. Also, it was convenient and less expensive to park my car at the hotel rather than at the airport. I would definitely stay there again.

"Great stay..."

5
User 12/02/2019

The staff was helpful. The facility was clean. They did everything they could do to make my stay more comfortable. They made sure that I was always at home. If I needed anything it was made available, or they made sure that I knew where it could be located.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice hotel for price"

5
juliegbauch, St. George, Utah 12/02/2019

The hotel itself fit all of our needs, clean, friendly and professional staff, nice breakfast, but the immediate surrounding area doesn't have much to offer. Stores and restaurants were somewhat of a distance away.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Good location - close to airport - quiet - well maintained"

5
User 10/02/2019

We had a wonderful stay at this hotel. We spent 2 different nights there - 1 at the beginning of our visit and 1 at the end. We had 2 different rooms and both were very clean and appeared new. Both rooms were also very quiet - 1 was upstairs and 1 on main floor. The breakfast is excellent as is the staff service. Transportation to airport is provided via taxi which worked well.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Quiet, convenient, clean"

5
Shortage2, Pigeon Forge, Tennessee 04/02/2019

Easy access to airport, quiet and safe location, hotel was spotless, rooms very comfortable, staff very friendly and service minded. I do not want to write two hundred words when a few well placed and selected adjectives will suffice

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Wonderful facility!"

5
Carasmeanmom, Washington state 01/02/2019

We stayed at the airport inn when we flew into Missouri and when we flew home. We were extremely pleased with the cleanliness of the entire facility--food service, room, front lobby. William and Shirley in the food service department were awesome! The food was extremely good, hot, with a wide variety. I had an incident with my wallet, and the front desk staff went ABOVE AND BEYOND to assist me--all very professional and courteous. We will most definitely stay here the next time we fly to Missouri, and will recommend to all our family who also flies into the Springfield airport quite often.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great value"

5
mlortie, New York City, New York 31/01/2019

The thing that stands out most is the staff! My stay was in during a National Weather Advisory. Most people I knew stayed home from work, schools were closed and on the news it was recommended that people stay indoors. The staff was not only present, but had a great attitude and were very efficient. The room was giant, there was free parking and the breakfast area was well stocked.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great place to stay"

5
336juanitah, Meeker 31/01/2019

Quiet, clean and comfortable, we always stay here when we visit our kids. Great location and everyone is always friendly and helpful. We have stayed here 2 different times and it's always the same great place.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"#1 place to stay"

5
Dream43875214341, West Plains, Missouri 30/01/2019

I stay in lots of hotels throughout the year. Best Western Plus Springfield Airport Inn is absolutely the best. You are always greeted by friendly staff that take care of their customers. The hotel is always clean. I stay at this hotel 100% of the time when I stay in Springfield, MO.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Excelllent Review"

5
User 29/01/2019

Xcellent place to stay, good price and very close to SGF airport. Nice, clean rooms with necessary amenities, nice hot water. Very close to SGF airport, and transportation available. This is about my 4thstay, and will definitely use this hotel again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Just what weneeded"

4
Marsha W, Kansas City, Missouri, United States 24/01/2019

We met our daughter and her family here to spend time together before she left the country on a Mission trip. When we made the reservation the front desk staff was very helpful making sure we had adjoining rooms. We enjoyed swimming with our family and the delicious breakfast. Would stay again.

"Great for air travel"

4
Tish G, Kimberling City, Missouri 24/01/2019

This hotel is great for travel into and out of the Springfield, MO airport. With a nights stay and $6.00 a day, they provide parking for your car and cab to and from the airport, much cheaper than airport parking. For early morning flights it very convenient. The facilities are fine and the staff is great.

"Great Stop for Family Road Trip"

5
User 21/01/2019

The check-in was quick and easy. The staff member was very friendly and the room was easy to find. The room was clean and bed was comfortable. The indoor pool was conveniently open late enough to have the kids swim for a little to burn off energy from being in the car for several hours. The breakfast was tasty and substantial. It was conveniently located near the interstate. Great place to stop midpoint on our trip between Chicago and Dallas. I would stay there again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Best Way to Travel-Best Western"

5
LarryB66436, Camdenton, Missouri 21/01/2019

This trip was a great experience from the tone of calling to make the reservation until checking out. Price was great and the staff was especially helpful. I would definitely use them again! The location is very close airport!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Great location near airport! Definitely a nice hotel."

4
User 17/01/2019

Large, comfy bed. Breakfast was actually really hot, they hot and cold items-eggs and biscuits, and sausages. Ice machine worked perfectly. The pool was nice too. You could come as a traveler, a family, or for business.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Last minute stay in Springfield"

4
User 16/01/2019

This was a last minute reservation that was mixed up, but the hotel staff was very eager and willing to correct the problem without any additional fees. Front desk staff was very helpful and was knowledgeable in regards to her job.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Winter Stay 2019"

4
btbcruisin2009, Des Moines, Iowa 15/01/2019

This hotel was very good and we stay at a lot of hotels. The breakfast choices were great, real eggs and fluffy biscuits with gravy. Also the normal continental breakfast items such as bagels, rolls, toast, and waffles. Coffee was always fresh too. The decor was calming and pretty. Cost was very fair and lower than a lot of the other hotels in the area. We will stay again when visiting relatives in the area.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great hotel!"

5
normano438, Dallas, Texas 12/01/2019

This hotel is Top notch! Very clean and accommodating. The hot breakfast was delicious with many great choices. Our room was very nice and the bed was very comfortable, especially the pillows. Will definitely stay here again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Christmas 2018"

5
Myron E, Waterboro.Maine, United States 11/01/2019

Very good experience, helpful friendly staff. Very satisfied. Well maintained. Close to airport, didn't use the shuttle service but it's nice to know it's available. Good recommendation for nearby restaurant.We would definitely stay again. .

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Good"

4
User 10/01/2019

I booked this hotel because the price and location met my needs. The room was clean including bathroom and bed area. The breakfast was included in the price, and was another reason I chose this hotel. The breakfast was good, not great, but no complaints - had a nice selection. The eggs were just so-so but all else was fine.

"Very helpful"

5
Seaside68530007674, Aransas Pass, Texas 10/01/2019

We were traveling with my sister by car from Branson to Springfield so she could fly out in the morning. The whole car was full of luggage and stuff from a weeks stay in Branson. The hotel allowed us to check in early and leave our bags so we could go shopping and have dinner. It would have been very uncomfortable to drive around all packed in like sardines! Thank You Very Much

"Arizona bound"

5
William L, Peotone, Illinois 10/01/2019

When we arrived we were greeted by a very friendly and helpful staff the lobby was very nice our room was clean and the beds were comfortable breakfast in the morning was good we didn't use the pool or exercise room no time I would definitely stay there again

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Stay"

5
Richard F, Hannibal, Missouri, United States 09/01/2019

Nice clean hotel and the price was right. It is located near to our son so that made it very handy. I would recommend this hotel to any one traveling and needed to stay on the west side of Springfield Mo.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"road traveller"

5
williamnH405IU, cobourg, Canada 03/01/2019

this facility met our expectations with greetings, accommodating staff, clean room and all other needs. Rate is reasonable with facility and location. We had a pet and the pet facilities were very good. we didnt have breakfast but took a grab bag that was good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Fantastic Stay!"

5
User 30/12/2018

My family and I were passing through on our way to Dallas on Christmas Eve. We were greeted by friendly staff who let us know that Santa would be in the lobby to greet the children! In addition to the pool, this was a real highlight for the kids. A hot breakfast on a cool Christmas morning was perfect the next day when we checked out. Would definitely stay again and highly recommend to anyone passing through Springfield, MO.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very Nice & Clean Hotel"

5
User 29/12/2018

This is one of the cleanest and nicest hotels I have stayed at in a long time. The people who worked here are very friendly and helpful. The breakfast was really good and had many choices. I would bring my family back here for sure!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A Great Place To Stay In Springfield That Is Not On Glenstone"

5
Mark J, Tucson, Arizona 28/12/2018

For a hotel that is 14 years old, it looked like one that was only a year or two old. Everything was extremely well maintained. The room was very nice. The mini suite was very spacious and a good value for the money. I will stay there again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"ASK if there is parking available!!!"

3
User 26/12/2018

Place was very clean, comfortable, Staff was courteous. Only one I felt went beyond the call of duty. The gal who accommodated me with the original reservation. Definitely ask if there is parking for an overnight guest

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Great place to relax."

5
Connie E, Bartlesville 26/12/2018

It's a little ways off I44 so it's quiet. The neighborhood is a little run down but we never felt unsafe. Alli's is a good diner within walking distance. Don't let the run down appearance deter you. The staff is absolutely wonderful. They're very caring and personable. We were there Christmas eve. My hubby does Santa for our great nephews and nieces. The staff asked him to play Santa for an autistic girl staying there. I don't know which enjoyed it more - my "Santa" or the girl!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Too Far of a walk for Total Hip replacement!"

4
User 26/12/2018

I had told the girl that made the reservation that my husband was a disable veteran with a hip replacement and we wanted to be on the groud floor but next time I will be more specific because room 129 was a mile down the hall and I had hoped that she understood we did not want to have to walk that far. next time room 101 102 would be much better...near the front desk.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"A good selection"

5
bob c, Plano, Texas 19/12/2018

I frequently stay in motels and this was a painless experience. We did have a TV issue (my business travel companion had to hook up their gaming system) and we were promptly moved to a new room unexpectedly. We did not even request it. Clean rooms, good breakfast, friendly staff. Not sure what could improve.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Outstanding!! Hotel"

5
User 15/12/2018

Very clean and comfortable. Wonderful stay. Staff was very nice and helpful. Safe location. Our drive to Bass Pro museums was only 11 minutes. We would stay here again. The hotel was very reasonably priced.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Very nice hotel!"

5
User 13/12/2018

Friendly service, to include getting me a taxi before shuttle hours (my flight was really early). Clean and overall great property. They gave me a snack bag since I would miss breakfast. The front desk was manned at all hours.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"Good place to stay"

4
User 09/12/2018

The hotel was very clean. The breakfast was hot and tasted good. The staff was friendly. The only thing bad to say was that the beds could have been a little more comfortable. Would definitely stay at again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice clean remodeled hotel"

5
P8726PJpatb, Macomb, Missouri 09/12/2018

Pleasantly surprised by the quality and cleanliness of the entire hotel. The room was remodeled recently. Very comfortable bed and the bathroom was nice and clean. The hallways and floors in the hotel common areas were inviting as well.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Clean and Comfy"

5
piplop1322, Des Plaines, Illinois 07/12/2018

It has been my experience that Best Westerns across the country have been Clean and Comfy. In house breakfast saves time and money. Most are reasonably price. Easy access and ample parking for most vehicles.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"EMACULATE"

5
Explorer38036355207, Clearwater, Florida 06/12/2018

Was very happy with the room. Cleanliness and comfort is everything when spending the night in a hotel. The closeness to the airport was an added bonus as well. Had we not had to leave for the airport early, we have enjoyed a breakfast snack too.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great facility!"

5
Jack H, Independence 05/12/2018

Great value for the price! Great access to airport and highway. Facility was well maintained and staff went above and beyond to assist when problems arose. Can't say enough about this property. We'll definitely keep this one on our list if/when we return to Springfield.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"In Late"

5
Q2592HKrichardf, McLeansboro, United States 04/12/2018

I called ahead and was glad they had a room. I was running late about checked in around 10pm was when I finally got there. So I was in for sleep, shower and eat a nice breakfast. Highly Recommend using more of the wonderful pool and fitness center. Next time I will plan ahead and stay longer.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very accomidating staff!"

5
Kathleen E, Liberty 03/12/2018

I booked this hotel online and when we got there they did not have notice of our two small dogs. They went ahead and let us keep our second floor room and did not charge us extra for our dogs. Sometimes a little perk like that will make me choose the same place twice! Thank you.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A favorite of ours"

5
michaelmJ5950YJ, Springfield, IL, United States 29/11/2018

Our room was clean and well-ordered. The heating system was quiet and easy to adjust. We asked that no scented products be used to clean and prepare our room; that request was perfectly followed. We'll be back!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"a jewel"

5
Sightseer25123006913, Ardmore, Oklahoma 29/11/2018

One of the best I have stayed at. the staff was great and the room was excellent. The location is perfect for getting away from downtown but just a few minutes to get anywhere. the parking is well lighted and safe.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Clean and close to airport"

4
Mike A, Lahaina, United States 29/11/2018

This hotel is 7 min. from the airport and 15min from Bass Pro. I would stay here again. It is newer, only a few years old, and in very good condition. The staff were very friendly. The Mexican restaurant one block away is very good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice hotel"

5
sandtrap41, CHICKASHA 26/11/2018

Even though this says Airport, we did not hear any planes during the evening. You are far enough off I-44 not to hear traffic. The hotel is very nice. The front desk host at our check in was very friendly and helped us with directions for a concert we were attending. We would stay at this hotel again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great"

5
Getaway42699574349, New Boston, Texas 24/11/2018

Great room ac was cold shower was hot everything was nice and clean it smell great a homely feel! We normally stay best western cause it's a great feel and always welcoming feel by the staff you cant beat it

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Early snow fall"

5
User 23/11/2018

The only place we stay when in springfield. The staff is great the beds are comfy the rooms are always clean, it's just the best place to stay ever. I highly recommend when traveling through Springfield, Mo

"Nice Place and close to airport"

4
Climber51904660561, Lakeview, Arkansas 20/11/2018

I usually stay here because it is close to airport. The staff are friendly and helpful. Room is nice and clean. The night I stayed there it was cold outdoors. There is a gas fireplace in the lobby but it wasn't on. I was told it is never on. It would have been nice to sit in the chairs around the fireplace. It would have been cozy and would add a welcoming ambience to the lobby. This is the first time I left my car there for the week I was gone. I was satisfied with the price since it is less expensive then long term parking at the airport and you get free transportation to and from the airport. My only real disappointment was that it did not have a Jucusi. However, I would still highly recommend the Best Western Plus Springfield Airport Inn.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Best place to stay when traveling."

5
Curious56600765203, Warsaw, Missouri 20/11/2018

Very quiet and comfortable..easy check in and out. Not a lot of walking from parking lot and hotel once inside. Would of like to have seen a hot tub by indoor pool. Rooms are very calming and comfortable. Breakfast has something for everyone and it all was very good and the hosts very attentive.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great place to stay the night"

5
User 20/11/2018

Excellent experience!! Great night clerk - Jerome. Great, quiet nights sleep. Great breakfast with the best Gluten Free options ever!! Great front desk helpful with supplies as my suitcase was lost at the airport.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Amazing Hotel"

5
User 19/11/2018

Everything was great from service, food and rooms. No complaints at all. I would recommend this lodging and staff to anyone in the Springfield area that is looking for a great overall stay for any occasion.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Overnight stay."

5
Navigator60194636484, Nevada, Missouri 16/11/2018

This is a great place to stay. They go above and beyond what you ask of them. I would definitely stay there again. The staff was wonderful and friendly. The room was very clean. The walls were a little thin between rooms, but ear buds fixed that.

"Airport is less than 10 minutes away and the shuttle is paid for by Best Western! Even the tip is covered for the cab!"

5
cindybP8051FN, Camdenton, Missouri 15/11/2018

Free shuttle to the airport less than 10 minutes away! Even pay the cab driver tip!!! Very nice Best Western staff members. Night manager offered to bring my elderly father his coffee to the room when I stepped out for a few minutes and he called the front desk.

"Very nice and clean rooms. Great breakfast! Real Eggs!"

5
User 15/11/2018

Really enjoyed staying here. Nice rooms that were clean and the staff was super friendly and helpful. Good hot breakfast with real eggs! Only opportunity is they do not have enough parking for everyone. But other than that, it was very nice!

"Grand yet comfortable"

5
Cyndyluwalker, Thayer, Missouri, United States 11/11/2018

We liked this place the minute we pulled up! Very attractive from the outside and so cozy on the inside. Coffee AND infused water as we came in, nice touch. Easy check in, very comfortable and clean room, friendly and helpful staff. Breakfast was standard but good. I like that check out was noon since we had some time to kill before our flight. thank you

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stop"

5
Jackie19542013, Brits, South Africa 10/11/2018

Hotel was very easy to find even in a dark rainy night. Staff very welcoming and helpful. Room was large. Bed very comfortable. Nice pillows. Breakfast was good, noticed they had almond milk and gluten free options for those who needed it.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Overnight stay"

5
Meander45202059033, West Plains, Missouri 08/11/2018

I had to catch a plane early the next morning so I decided to stay at this hotel. When I checked into the hotel, I was greeted by a very nice lady that helped me get the room that I had hoped to get (a quiet one.) The room was very clean and welcoming. I only had to drive 4 miles to catch my plane the next morning. I would most definitely stay there when I am in Springfield.

"Best Western, Springfield Airport Inn"

5
Fearless57757050162, Muscle Shoals, Alabama 08/11/2018

This was one of the best places I have ever stayed. The staff was wonderful. There are so many extras, like free bottled water and fruit in the lobby. The breakfast was one of the best I have seen. The rooms were spacious, with table and chairs for morning coffee. I highly recommend this place.

"We will be back!"

5
User 06/11/2018

We had a great experience at this hotel. The room was clean, the staff was friendly and very helpful. The breakfast bar had plenty to choose from. The attendant kept everything stocked and the tables clean.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Stopover "

5
tdw295, Regina, Canada 05/11/2018

All staff at front desk were super friendly. Nice size clean room with comfortable bed. Breakfast was very good with attentive staff, especially Shirley. Easy access to the city. Quiet location. Definitely recommend this place to stay again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Awesome stay!"

5
ralillard1712, Rogers, Arkansas 02/11/2018

We love staying at the Best Western Plus in Springfield!!! The staff was very friendly and helpful!! The rooms were very clean and the beds were super comfortable; also the pillows were great!! The breakfast was very tasty and enjoyable!! We will be back when we are traveling in the area!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Airport Stay"

5
V1998KUjosephd, Port Orchard 31/10/2018

Stayed for room close to the Airport. Very clean and updated. Not fancy but quality consistent with a Best Western Plus hotel. Very good breakfast bar. Proximity to airport is great but downside is no nearby good restaurants. Need a vehicle to drive into town for food.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Last minute stay"

4
User 31/10/2018

This is the second time I've used this hotel and as before the staff is helpful and the facility is clean and accommodating. I booked last minute and they were able to get me what I needed. The woman that checked me in was very helpful and anted to be sure that our stay was pleasant.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Would stay again"

5
M L, Swansboro, North Carolina 28/10/2018

This motel is very close to the airport. The staff is friendly and the room, comfortable and clean. Rates were quite reasonable when we visited in October. The complimentary breakfast was also quite adequate.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Park n fly"

5
User 27/10/2018

Close to airport. Has a park n fly option that saves money from having to park at the airport. Fabulous staff!! Had shuttle for us by 5:30 am and because we were missing out on breakfast, they packed us a grab n go bag.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Wonderful"

5
alanbZ6191VI, My husbands name is not Alan 27/10/2018

Everyone was so nice. Lots of information. Learned about a wheel chain and that was just wonderful. Yes we tipped the people behind the wheel chairs, very nice and polite. Flight was great also. People were very nice.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Administration cancelled my Booking.com confirmed room without cause"

1
love2shop83, Hannibal, Missouri 25/10/2018

I had booked a room for one night at Best Western Plus Springfield Airport Inn through booking.com. Due to the number of hotel stays recently, I was given an additional 15% off genius discount through booking.com. I had my confirmation in hand went to check in on a busy Missouri State homecoming weekend only to be told our room was cancelled by Administration and they were full. No explanation was ever given for cancellation except that Administration had cancelled it - we have never heard of such a thing in all of our stays but this is the first Best Western. It had to be that they got a better price from a 2 night stay customer than us so we got bumped - BAD POLICY. We scrambled and found a room at Home 2 Suites by Hilton. The silver lining was Home 2 suites was the best stay we have had in a long time. We loved Home 2 Suites and will never stay in another Best Western again. Booking.com said to call them if this an event like this ever happens again and they will find us a room - they still showed us booked there on their end. They refunded us the difference in price - but definitely worth it to us to stay at Home 2 Suites. It was a dream to fall into!!

"Would recommend for business or personal travel"

5
User 22/10/2018

The staff was friendly. The hotel is very clean and well maintained. Breakfast was better than expected & the bed was very comfortable. Small things like free bottled water at the front desk matter to me as both a business and personal traveler. I will definitely be staying here again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review! We appreciate you staying with us and hope to see you again next time!

"A perfect Motel"

5
Cosmopolitan556164, Temperance, Michigan 19/10/2018

Easy to find and a jewel after arriving. Very clean and employees we encountered the one day/night we were here were all very pleasant and accommodating. We enjoyed a great hot breakfast and the area was bright and clean.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Wonderful. Would stay there again."

5
User 19/10/2018

The front desk staff was efficient and beyond expectations. After calling the front desk for a shuttle, they tracked the shuttle and let me know when to expect pickup. Then upon arriving at the hotel, they greeted me by name and had the paperwork ready to go. The breakfast was the nicest presentation and cleanest area I've seen! Thank you.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice place to stay"

4
koehlermissy, Council Bluffs, Iowa 18/10/2018

This was a nice place with clean rooms. The staff was kind and offered a to go breakfast to me since I checked out so early in the morning before breakfast was offered to everyone. Nice to see a gluten free cereal option for breakfast as well.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent Accomodations"

5
ralphgull, Tulsa, Oklahoma 17/10/2018

I am a Diamond rewards member and this is one of the nicest Best Western I stay in. I travel exstensivilty for work and stay in Best Westerns in every major city I visit. The staff is very friendly and rooms are very clean. I would recommend this hotel to any one.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"great hospitiality"

5
User 17/10/2018

this is a great place, quiet, comfortable place with friendliness and good hospitality our room was clean and complete with total comfort. the wash cloths were cute and extra effort. great coffee. we were only there for the short night but enjoyed the stay.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Had to come to town for dr."

5
User 15/10/2018

Kati is absolutely amazing! She helped me with numerous things I needed help with. Very beauitful and pleasant to do business with! I will definitely be back due to her great customer service and the extra clean rm we had! I couldnt have ask for better! My girls absolutely love kati and her amazing ways with children!!! 5 stars + for sure!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Beautiful room. Helpful staff steered me to a wonderful dinner."

5
User 12/10/2018

I highly recommend this hotel, as the return on the cost is exceptional. The room was comparable to hotels that I have paid twice as much for. Very close to the airport for convenience. I will be using Best Western a lot more.

"farm fest"

5
H3014FBdianem, Paola, Kansas 08/10/2018

Nice place, good facilities, friendly staff. Location was good for our destination, close to our event, easy parking in and out for trucks. close to stores and eateries. Clean and friendly. Easy to make reservations, works well with customers on available dates.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Super clean and quiet"

5
User 08/10/2018

Stayed one night with my family before a scheduled flight. Front desk staff super nice and our room was ready at check in. clean and well maintained. great value!! indoor pool was a big hit with the kids and there were plenty of clean towels by the pool. breakfast was ready on time and plenty of options for everyone. I will stay there again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent on everything!"

5
Joyce R, Gamaliel, Arkansas 07/10/2018

Can't beat the location-right down the road from the airport. Awesome staff, extremely clean room, wonderful inside swimming pool, and great selection for their free breakfast!!!! My family will definitely use this hotel again in the near future!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Really nice hotel."

5
User 06/10/2018

Great experience at this hotel. Would recommend it for sure. Really comfy bed. The breakfast was great and good coffee which is important to me. I wish every hotel experience was this good. Nice res lose by Joeys on the hill.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"More than expected."

5
llstree, Fayetteville, Arkansas 04/10/2018

We had a late flight into Springfield and booked this hotel for an overnight stay before heading out for a visit with family the next day. This is quite a little gem. Upscale from the furnishings to the toiletries. The hotel staff were great.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great hospitality"

5
mcf3490, Fenton, Missouri 03/10/2018

We are always please with BW. We love the continental breakfast & Helper in the breakfast room was awesome; I think her name was TrishaWe plan to come back to visit my daughter at MSU & will stay here each time. VERY COMFORTABLE

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent experience"

5
margiecarrick55, Gurnee, Illinois 01/10/2018

Easy to get to, lovely and clean, staff available, friendly and helpful. Hot breakfast plentiful. Rooms appear to have been recently redone. Hot coffee, lemon water and cookies available in lobby during the day is a nice touch also. Indoor pool means it is available year-round. Very happy with the stay.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"The cleanest, friendliest place to stay!"

5
Phoebe J, Florence 30/09/2018

Our room was spotless, our housekeeper was Imelda and the breakfast person was Shirley. They did a great job and it is obvious they care. The manager on duty greeted us every time we came in or left. I have stayed at this place since 2013. I always come back.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice place to stay when traveling to Springfield Airport"

4
missellen2018, Mountain Home, Arkansas 29/09/2018

This BW is a clean, friendly, reasonably priced place to stay close to Springfield Airport. They provide shuttle service (via an arrangement with Yellow Cab) to and from the airport along with $6 per night parking with a one-night stay. I have left my car there many times and it has never been bothered by anyone. Breakfast is decent, but doesn't begin until 6:30 a.m., so if you have an early flight you'll have to take advantage of their grab and go bags. Coffee is available as early as 4:30 a.m., maybe before that. Hotel staff is friendly and helpful.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Place"

5
User 26/09/2018

This was a great place to stay. We were in town for a family wedding and it was perfect. The breakfast was very good and we were able to meet in the breakfast room with other members of the family who had come into town from all over!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"One night stay"

5
raydevils, Lincoln Park, New Jersey 22/09/2018

Enjoyed our stay.. very helpful at the desk on directions and places to eat. the airport is only a few miles away which was a big factor since we had an early flight. Would stay there again in the future.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A good nights sleep"

4
Stephen H, Willoughby, Ohio 19/09/2018

The location was good. The property was well maintained and clean. The room was on the small side but clean and comfortable. The staff were friendly and helpful. Gave us a great recommendation for dinner. All made for a good nights sleep.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"West of Springfield, MO"

5
Terence R, Branson, Missouri 17/09/2018

Nicely presented property and accomondation. Breakfast looked good although did not use. Well worth the good ratings this hotel has for airport or visits to the northern part of the city. Would stay there again if the opportunity ariises.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Rt 66 Stay"

4
Brenda R, Marysville, Ohio 15/09/2018

I would have rated this property excellent if I had not had my front license plate bracket stolen along with my front plate. We are traveling the Historic Route 66 as part of our bucket list things to do. The facility is an excellent place to stay and the staff are very friendly and accommodating.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Also I have reviewed the tapes and upon entering the hotel on 9/3/18 around 6 pm that night your license plate was not on your vehicle, hopefully this helps as to wear it could of been taken or lost.

"Nice Stay"

5
User 15/09/2018

The staff was very helpful. The room was nice and clean and the bed was comfortable. I checked in late and had an early departure and was able to sleep well. I appreciate the wake up call, breakfast in a bag, and the ride to the airport. I would stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Flying home"

5
Kathy S, Hinesville, Georgia 09/09/2018

Convenient to airport was the main reason we chose this hotel. Clean room, comfortable room. Price was right for what we got. Had everything we needed for our stay. We had an early flight so we didnt participate in the breakfast.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Nice stop for the money."

4
Candy R, Blanco, Texas 08/09/2018

This is our second stay at this Best Western Plus. Our first stay was better, but this stay wasn't bad. We found the staff to be excellent and carting. Our room (220) to be lacking in ombiance. The walls were basically bare and the chair shoved against the wall causing the lamp behind it to somewhat toppled over. We had to step onto the chair to get to the lamp's switch. The bed pillows need to be cleaned badly. I laid on my back to keep from smelling the last visitors. Like I said, nothing really big to complain about and the price of our room was good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Awesome Staff and Breakfast"

5
hannahdjenkins, Huntsville, Alabama 06/09/2018

Everything was perfect! Staff went above and beyond! Breakfast was delicious! Check in and out were easy and quick. Room was clean. Amenities were everything that was described. Close to restaurants and shopping!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent service/stay"

5
User 04/09/2018

We enjoyed our visit, not too much to say because it was only one overnight & we left early to catch an early flight out. The room was pet friendly which we appreciated and was quite which was quiet considering the closeness of the airport.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"overnite stay for early morning flight"

4
Martha M, Orlando, Florida 04/09/2018

Check in was fast, as was the check out the next morning, They had a driver for us at 5:30 AM to get us to the airport. Night clerk had good info on getting delivery from near by restaurant, and they had a snack bag ready in the early morning since we left before the restaurant was open. Softest bed I have ever slept in.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent breakfast staff"

5
User 02/09/2018

I was really impressed with the breakfast selection, attention to detail and cleanliness of the breakfast room. The breakfast staff does a great job and I really appreciated their hard work! This hotel is a good choice.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Excellent Room"

5
12759kg, Cherokee, Kansas 31/08/2018

Clean nice room. Highly recommend not to far from the air port. The room was 2 bed. There was a pool and exercise room we didn't use them, there was also a large variety for breakfast but my flight left before breakfast started, so I'm unable to rate breakfast either.The room was perfect, microwave, mini fridge, Wi-Fi coffee pot & coffee in room.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"BWSA"

5
botts55, Pekin, Illinois 30/08/2018

Easy access to interstate, clean room, friendly staff and good breakfast selection. Check in staff was very helpful. Internet is slow and difficult to log onto, but overall a good place to stay, parking area is well lighted.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Quick Night Stay for Very Early Flight"

5
User 28/08/2018

I only slept there one night, but I couldn't have asked for more. The best part was that my airport shuttle was awaiting my arrival at the front door at 4:30A.M. as requested. Very clean and great service.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"frustrating"

3
Honeysucklerose61, Missouri 28/08/2018

I booked my room about a week in advance as it was an unexpected trip due to a family emergency. I had a detailed conversation on the date with the on site staff, when I arrived I was told my reservation wasn't until 2 days later, so at 5 pm on a Friday night I was tasked with finding another room elsewhere. They did have a cancellation, so eventually I ended up back at this location. So frustrating. Room was clean, breakfast didn't start until after I left for the airport.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am very sorry for this frustration you encountered when staying with us. I have no excuses as to why this happened. I am happy Angie did find you a room to stay with us and I will speak directly to the agent that made your reservation to make sure this does not happen to our future guests. Thank you for informing me and would love for you to come back and stay with us again, so we can show you the type of recognition you deserve.

"Visiting Family"

3
430louise1954, Leesville, Louisiana 25/08/2018

Was visiting family. Carpet in room left my feet black after shower. Spoke to Manager KR next morning. I asked to be moved to a cleaner room. She said No I would only complain about the next room, but they would shampoo carpet. They did clean carpet, room smelled better. Didn't appreciate her response. Won't stay again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am sorry that you got this out of our conversation that I was unwilling to move you, I 100% would of and thought by cleaning the carpets in the room while you were out would make it easier on you not having to move your belongings to a upstairs floor, because that was all we had available. I asked you and the other lady with you in the room I would do whatever you prefer and I thought you guys did not want to move. Again I apologize and if you could call me directly at the hotel I would love to speak with you further. I would hate for you to think that I would not accommodate your wishes!

"2 night stay"

5
User 21/08/2018

I have found this to be a great place run by great people. We've stayed at this location several times and their staff member Katy along with others have always been very helpful with any of our needs . Also a very clean well kept hotel !

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Arkansas Traveler"

5
louism216, Harrison, Arkansas 21/08/2018

I received great service and I would definitely recommend this motel to anyone especially if you are flying out of the Springfield Branson Airport. It took me less than 10 minutes to get to the airport. The Lady at the desk was very nice and helpful and when I checked out the next morning I was treated to a small snack since I left so early

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Our Stay"

3
User 21/08/2018

There were only two problems we had with our room. #1 - The air conditioner wasn't working properly. (It was late during the night so we didn't attempt to contact the desk about this. My husband got up several times during the night to try to keep it cooling. #2 - Our room was located right next to the Fitness Room. (Not advisable if you want to sleep in the next morning. We had weights pounding at 6:30 am.)

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I am so sorry that the air conditioner was not working for you, I have had maintenance fix the issue immediately after reading your review and we hope this doesn't deter you from giving us another shot. We appreciate the feedback and wish we would of known so we could of fixed this immediately and got you to another room. Thank you for staying with us and if I can help you in the future please feel free to call me directly.

"If you smoke, DO NOT stay here! Nothing worse than being accused of doing drugs when you've NEVER done them!"

1
Justin C, Long Beach, California 21/08/2018

I stayed at the Best Western Plus Springfield Airport Inn on July 28th. It is a NO SMOKING facility, I agreed to the rules at sign in. I smoke outside when I am at home so I do not have an issue going outside to smoke.  I even asked the lady at check-in what the smoking policy for the hotel was and she advised me I had to smoke outside which I was more than happy to do.  I complied with the hotels policy for my entire stay as I'm sure is seen on your surveillance cameras.  On the morning of July 29th I checked out and began my journey home.  I had stopped in Baxter Springs to use the restroom when I noticed a charge on my credit card from Best Western Plus Springfield Airport Inn in the amount of $170.64.  I called the hotel when I discovered the fine, the front desk attendant Katie said I'd been smoking cigarettes and marijuana in the room. I explained to her that I do not use illegal drugs due to being a Certiefied 911 Dispatcher and Sheriff's Deputy in the State of Kansas, I also advised her I presently work at a Best Western so why would I risk my job to smoke anything in their room. I advised her to check the security cameras and she'd see that I went outside multiple times to smoke throughout my stay.  I also informed her that I had attended a concert at The Complex Music Venue in Springfield on the evening of July 28th and had been surrounded by people smoking cigarettes and marijuana so the odor was on my clothes but at no time did I smoke anything in the room especially marijuana. She insisted I had and in turn called me a liar. She accused me of smoking marijuana in the room multiple times as well as cigarettes. I've NEVER smoked marijuana in my 40 years of existence and do not smoke cigarettes. I DO smoke Cherry flavored cigars but at no time did I smoke in the room, I ALWAYS went outside as the security cameras surely saw. I did not appreciate how rude Katie was nor did I appreciate her multiple allegations of smoking marijuana in the room. The ENTIRE conversation was recorded on my phone and I have the recording if you'd like a copy of it!

"Overall good stay"

4
Connie E, Bartlesville 20/08/2018

Shirley the breakfast attendant was awesome! The room was musty smelling though. Since the humidity in the area was way up we didn't complain. But a dehumidifier to run during the day would have helped.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great place"

5
AnnetDenn, Peterborough, Canada 15/08/2018

Wonderful property with attentive and professional staff.The free Breakfast was fresh and plentiful. Great deals on tickets were available in the lobby. We would recommend this hotel to anyone. Loved it

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A Plus"

4
Dale W, Garland, Texas, Usa 14/08/2018

Nice hotel inside and out. The rooms were clean. The staff were excellent, especially the breakfast host. The breakfast was the typical "free" breakfast, scrambled eggs, sausage patties, biscuits and gravy (which was a little thin) and excellent fresh fruit.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Springfield Business Trip"

4
User 10/08/2018

My experience at your property was very good, Breakfast needs a lot of work. Need to include orange juice. Eggs were terrible. Staff was great and very friendly. Room was clean and comfortable. Will stay there again.

"Short stay - Long on service"

5
User 06/08/2018

The hotel was convenience to the airport. Provided a taxi service to/from the airport. The rooms were comfy and clean. Tho, I left early in the morning (before the normal breakfast) the front desk had coffee and a grab-n-go breakfast ready (muffin and banana). That was much appreciated.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Our group stay at Best Western"

5
lhsitetours, Applegate, Michigan 05/08/2018

The Best Western is very clean and has an outstanding staff. All were very helpful and friendly. We appreciated the nice guest laundry and also enjoyed the pool. Breakfast was excellent - a nice variety and well presented.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Definitely recommend to stay here!!"

5
User 05/08/2018

This hotel was great, staff was very helpful in recommending places to eat in the area, even have printed out places that deliver and what times , breakfast was great. Clean room, u can tell people that work there actually like working there

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Enjoyed our visit"

4
User 05/08/2018

Great hotel, not to far from Branson. Great breakfast, Shirley and the other gentleman don't know his name are hard workers, keeping food full. Lots of choices for breakfast. Eggs, sausage, oatmeal, waffles, fruit, cereal, yogurt, cinnamon rolls, and bagels.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Good Place to get ROBBED!"

1
User 03/08/2018

We parked in the closest slot to the front door, directly in line and about 100 feet from a security camera. When we got up the next morning our vehicle had been broken into and vandalized. When we checked with the desk,

"Quiet stay"

5
User 30/07/2018

This hotel is quiet, but a short drive from many cool places. The staff was friendly and breakfast was good. The rooms were clean and beds were fairly comfy. My only complaint about the room was the bathroom was so small the door hit the toilet when opening and closing it.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Springfield MO Stay!"

5
grinandbarrett, Andover, Kansas 29/07/2018

This was a fantastic place to stop for the night. It was very clean, safe, and the staff was helpful. I would stay here again for sure. I really liked the breakfast too. The price was very reasonable. It was in a nice part of town. And if you need the airport, it's close by. It was very easy to find, as well. We were very satisfied!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Highly Recommend!!"

5
joeyarcher1980, Grovespring, Missouri 29/07/2018

Excellent place to stay! This hotel is located on a main road about 1 mile from the freeway and 1 mile from restaurants and shopping. It is a few miles from the airport and close to a railroad. However, the location was actually very quiet, especially inside the hotel. Rooms are very quiet as well. Also, very clean, comfortable, and relaxing. Larger bathroom and nice showerhead. Room had 42" Tv, coffee pot, microwave, and mini fridge. Very roomy for 3 people, and had 2 chairs and table with 2 queen beds. Beds were very comfortable, with plenty of pillows, including neck pillows. Hotel seemed to be very up to date. Lobby is comfortable with coffee and iced lemon water for guests. Designated smoking areas with benches outside. Pretty plant garden on property. Breakfast was very good. There is a nice indoor pool and excercise room. Vending and ice machiness are plenty. Staff very friendly and courteous. We definitely recommend this hotel, and we will stay here again in the future!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"vacation"

4
User 26/07/2018

Very nice motel. It was clean, quit, and staff was very helpful. Not much around it to do. There is a little store across the street and that is about it. For what we needed, it was just right. We would stay there again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Best Western Airport Springfield, Mo."

5
71south, Fort Smith, Arkansas 26/07/2018

Great place to stay. Katy was very kind and helpful. Bed was comfortable and room was clean. I would stay here again. Good proximity to where I was doing business. Breakfast was acceptable and got the job done.

"Stay here, you'll like it"

5
All50Statesplus, Ardmore, Oklahoma 25/07/2018

This is the second time I have stayed here and will stay again if I need a motel in Springfield. Room, breakfast, everything was very good. Breakfast had the usual cereal, milk, coffee plus a waffle machine, scrambled eggs, sausage and biscuits. Both mornings someone was taking care of the breakfast making sure there was plenty of everything and food was hot.

"Park & Fly"

5
lwade55, Miami, Oklahoma 24/07/2018

Highly recommend this hotel! Stayed the evening prior to flying out of Springfield-Branson Airport and took advantage of parking my vehicle at hotel while away. Very clean facility and courteous staff, prompt shuttle (taxi) service to Airport, good breakfast and vending machine prices were not overpriced.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Happy Stay"

4
User 24/07/2018

Clean room, friendly staff, nice location, price is also very economical. I see BestWestern chain of Hotels are getting much better and have a good value for the money compared to other name brands like Holiday Inn or Marriott

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"quick night sleep on back on the road again"

4
Cathie M, Riverview, Florida 19/07/2018

We had a cancelled flight, got to this hotel at 1am, girl was real nice and quick checking us in. Next morning had breakfast, nice selection, and then she called and paid for a cab back to the airport.

"Donna A"

5
randydonna84, Mammoth Spring, Arkansas 18/07/2018

This motel was so wonderful. Katy@ front desk was so courteous and helpful. Great customer relations!!!! Mariza did a great job on cleaning the room. Shirley supplied a great breakfast!!! I will be back !!!!!!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great Motel"

5
User 17/07/2018

Very clean, comfortable and nice helpful staff. Would choose this motel again. Location is very convenient. We had even checked out and had to go back to have something faxed for our business and the staff was very very helpful.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very pleased!"

5
User 16/07/2018

We went to Springfield for the weekend for our friends wedding. When we got there, they upgraded us to a suite, no charge! Breakfast was great and room was clean. Staff was very nice. Definitely recommend staying here.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Springfield trip"

5
vincentb65, Arlington 16/07/2018

Helpful friendly staff. First time in a while I was recognized as a Diamond Select. Housekeeping kept up on the room and remembered to leave coffee. I usually have problem with all hotel chains with this and end up going to the front desk but this place kept up with it. There is also a small public park about 1/4 mile away with a 1/2 mile running/walking trail. Beats the treadmill.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Pleasant stay"

5
geohamjr, St. Petersburg, Florida 13/07/2018

The hotel is very nice and beds extremely comfortable. The rooms are clean and well kept. The star employee award goes to Tonya the night auditor. She went out of her way to accommodate us while staying for the short time we did. Great job Tonya on your 5 star world service hospitality!

"Saved from the airport"

5
beachitt, New Jersey 13/07/2018

After a long delay at the airport and then a final cancellation of our flight at 1:00 AM we googled hotels and found the Best Western. We called and I believe Tanya answered and she was so nice, she sent a taxi to the airport to pick us up and provided us a haven to have a restful night of sleep for a very reasonable price. Our breakfast in the morning was wonderful with Sheryl overseeing the buffet breakfast with her cheerful attitude and her wonderful spirit. Kudos to the staff!!!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Very nice hotel"

5
User 11/07/2018

Immaculate and large room. Excellent hot breakfast - eggs, soft biscuits, actually yummy gravy, sausage, plus make your own waffles in addition to the continental fare. Shirley took great care of us! Good hotel for dogs - shady and spacious morning potty space. No silly dog rules to sign, and the fee is low. There's no good place for a long walk though. The hotel itself warrants five star review... the location, not so much. It's situated between a rather dubious, run down neighborhood and some old and or shut down businesses. Not a great part of town. The airport is very close, which doesn't bother us, but if you're sensitive to noise it's something to think about. If you are in a long rig like we were, pulling an rv, parking could be tough, but the staff was very accommodating and allowed us to park in the driveway. Parking is well lit and feels safe even given the area. Overall an excellent place but some things to consider. We would stay again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great stay"

4
User 09/07/2018

Our stay was great! The beds were comfortable and I was able to sleep well. The only complaint we had was our toilet kept running. You had to jiggle the handle to get it to stop. It was clean and breakfast was great.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Staying at Springfield Mo Best Westeren, Airport"

5
keithkirby, Kennett, Missouri 08/07/2018

Staying overnight was a very pleasant experience. The Staff was comprised of some of the nicest people I have dealt with in a long time. Best Western should be proud of this property and encourage others to follow their lead.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"Great hotel by the airport"

5
User 06/07/2018

Zero complains whatsoever. Was given a free upgrade to a jacuzzi room. Room was great, bed was comfortable, jacuzzi was nice. Breakfast had a bunch of options. Awesome, caring staff. Free shuttle to/from the airport was helpful too.

"Great place to stay"

5
User 04/07/2018

Stayed over just one night . Very clean room and very helpful staff . If we ever pass through Springfield again we would definitely use the Best Western plus ,very pleasant staff . Thumbs up ! Thank you

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"very clean, helpful staff"

4
Allison T, New Albany, Indiana 02/07/2018

Were we very satisfied with our stay here. Breakfast was good, staff was great, room was very clean. Would stay here again when traveling through Springfield. Husband wasn't feeling well and staff was very helpful with everything I needed.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A great place to stay."

5
User 02/07/2018

This was a one night stay for a weekend getaway. The hotel and room was clean and up to date. The staff were friendly and very accommodating to our needs. The breakfast was very good with a great selection of items to choose from. I would recommend this hotel to anyone.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"It's a pleasure!!!"

5
quiltingnannyjg, Wallingford, Connecticut 28/06/2018

This motel is very close to the airport... that's why I started using it... but I will use it always. Very clean rooms, nicely decorated. They ttreat you like family, making sure you have everything you need.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future!

"A great night stay!"

5
bam133, Green Bay, Wisconsin 21/06/2018

We stayed saturday night got AAA rate and acomodated us for earky check in which was very helpful since drove thru the night. Was kind and friendly knowledgeable staff. Good directiins to Aquarium. Good suggestions for supper. Excellent clean fresh smelling and quiet room. Good night sleep. Two thumbs up! Excellent stay and will remember fondly. Great start to our vacation. Two very Happy campers! Thanks! Great Breajfast also!??????Best Always Barb Schmit

"Solid hotel, better than expected"

4
bjbarry01, Hoffman Estates, Illinois 21/06/2018

Staff was helpful, room was clean, TV was large, breakfast was good in the morning. Overall, better than expected for a Best Western. I would highly recommend to anyone staying overnight in the Springfield area.

"Great Place"

5
Kieren I, Forsyth, Missouri, United States 20/06/2018

Desk clerk was great - helped me with luggage etc. The room was super clean, big screen TV, great decor. All in all, I definitely recommend this Best Western and will be staying there next trip. Great place to bring your dog.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"room"

5
jferguson777, Tucson, Arizona 20/06/2018

excellent place to stay, close to food, Allis is excellent to eat at, easy to get off and on the interstate. Overall a very good place to stay. We highly recommend this place to all travelers and visitors

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"A very good place to stay"

4
Lloyd H, Happy Valley, Oregon 19/06/2018

Overall a very enjoyable stay. The staff was very knowledgeable and friendly and the room was very clean, if not a little old. Could use some updating. The breakfast was very good overall, except for the biscuits and gravy. Biscuits were good, but the gravy had NO flavor and was pretty thin. Everything else was quite good.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pet friendly!"

4
kmcgraw4, Urbana, Illinois 14/06/2018

This was a nice hotel. No elevators, but only two floors. Pet friendly, which is why we chose it. They were kind to place us on the first floor near and exit for convenience. Room carpet was old and needs cleaning. Pool was nice with some water bugs around it. We recommend this hotel.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the compliments, but I believe we may be confused. We do have a elevator at our property it is located behind the front desk area, also all of our carpets and padding were replaced last year when we underwent a full renovation. Sorry for any confusion or inconvenience and I believe Tripadvisor will allow you to amend this review, we appreciate you staying here and next time you are in the Springfield Missouri area we would love to see you again!

"Good price--good stay"

5
richmona, GA 11/06/2018

We stayed a night on June 7th, 2018. Granddaughters loved the indoor pool. Micro, fridge, coffee pot. We had plenty of towels and pillows. Our beds were comfortable. Room was CLEAN, COLD, and QUIET. We were a family of 3 adults with 2 children. We would stay here again if in the area.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pretty Good"

4
GleoiteGaru, Centerville, Iowa 08/06/2018

If you want a decent stay for your money pick here. The place was mostly clean, the only thing I could find (and I search hard when I stay places) was some pink residue on the bathroom tub. Not sure if it was left over residue from cleaning or somebody's body wash. The bed linen had seen better days since they had some runs and snags in them but at least they were clean. The main complaint I have is; paper thin floors and walls. The first night we either had a really nice guest that walked quietly or none at all. However, we weren't so lucky on night two. It sounded like a herd of elephants above us and they woke me up at 7:30 am. Might not sound too bad for morning people, but I am not a morning person, so it's very aggravating to be woken up and to have to listen to the pounding herd for an hr before they finally left.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Overnight stay."

5
155garnetth, New Philadelphia, Ohio 07/06/2018

The staff was excellent, the room spotless and modern, plenty of charging ports, spacious with more room than the average motel room. The bathroom was a little tight but functional. Breakfast I rated a 4 but was certainly satisfactory. Great facility and we would recommend it. This was our first BW in years and the last night of a 5500 mile trip. I would have used BW before had I known the quality of them.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Springfield Airport Springfield Mo"

5
R L J, Belle, Mo 07/06/2018

Very nice motel. Room was great. Easy getting to and from the airport. Close to downtown Springfield. Very helpful and friendly staff. I would recommend this motel for you next stay in Springfield. We will stay again

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Happy"

4
User 07/06/2018

Brought are little 10 llb dog along they where very pet friendly and put us on the main floor so it was easy to take her out for walks . Room was clean and breakfast was good as well. would recommend this Hotel anytime

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Better choice"

5
Patti B, Carter Lake, Iowa 06/06/2018

After getting lied to at redwood motel I called this place angie at the front desk said yes we have rooms yea and they take pets another plus she gave me change for the vending machine and told me a good Chinese place that delivers beds are good and comfy room cleaned ac perfect next time in the area definitely coming here

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, I will pass along the compliments to Angie and we look forward to seeing you on your next trip to Springfield.

"Would got back"

5
babyhawk747, Lenexa, Kansas 28/05/2018

Great experience. Room ready, clean, and staff helpful. Easy to control cooling in the room. Quiet. And if in the Springfield area, it would be #1 on my list. What I expect from Best Western. My only suggestion, there should be more than three handicap parking designations.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent hotel!"

5
Christine v, York, Pennsylvania 25/05/2018

We stopped here on our cross county road trip. We needed a place that accepted dogs and they are more than accommodating, they even gave us a little bag with a poop bag and dog treat. Excellent hot breakfast, and very nice staff. I would definitely stay again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"BGLASS"

3
brucegY6811MQ, Woodstock, Illinois 22/05/2018

The staff asked me for my phone number (which I supplied). The next morning, I started receiving junk texts from a gambling web site. Possibly sold my data? Also, Limited parking for a truck with trailer.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
I apologize that this has happened but I can assure you that we do not give out phone numbers or emails to third parties. We have security measures in place which is a brand standard and we take our guest personal information very seriously. Thank you for staying with us and we hope you get this issue resolved.

"Very nice"

5
User 21/05/2018

Staff was friendly upon check in. The room & breakfast area was VERY clean. The beds were comfortable. The middle area contains an outdoor pool, play area for kids and seating area in the grass. We would stay here again!

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Very friendly staff"

5
User 17/05/2018

Booked the room two hours before check in and when we arrived we were able to check in right away. Very friendly and cheerful staff at the front counter that made it a very positive environment to walk into. Rooms were very cleaned and bed was comfortable. Only downfall is breakfast doesn't start until six but they do put out some apples and oranges for on the go.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent Stay"

5
Kathyrn P, Evansville, Wisconsin 14/05/2018

The room was spacious and very clean smelling and looking. The beds were very comfortable for sleeping. The bathroom was not as tiny as some have been that we have stayed in. The noise level outside of the room was very quiet. The breakfast was one of the best! We would gladly stay here again.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Pleasant Hotel"

5
jessminor1, Little Rock, Arkansas 11/05/2018

My father and I booked this hotel for 2 nights while on a mini-vacation. We are from Central Arkansas and made the 4.5 hr trip to experience the Bass Pro Shops. It was AMAZING!! We have never stayed at a hotel this nice, which made the trip even more pleasant. The breakfast at this hotel is phenominal, staff was kind, rooms were cumfy and clean. 5/5. A bit pricey but well worth it, and still under $100/night.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Excellent stay!"

5
edts17, Hutchinson, Kansas 11/05/2018

The hotel is in a reat location! The room was very clean, looked to be updated recently. The staff was very friiendly and helpful. The breakfast area was much more than I expected, too! (: I would highly recommend this hotel.

Katy R, Manager at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Clean and Reasonably Priced "

4
lovetotravel1232016, Chicago, Illinois 08/05/2018

This is the second time I've stayed at this hotel and both times I was impressed. It is very clean and the front door staff checking us in was a delight! She was helpful, friendly, and also had a sense of humor. The rooms have refrigerators that also have a small freezer inside. Not the most powerful, but get the job done! The hairdryer provided in the room was surprisingly nice too.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"A nice place to stay."

5
mytoy2, Dolton, Illinois 07/05/2018

The staff were helpful and exceeded my expectations. The help with securing my room, although we were late arriving, it was comforting to know that our room reservation was held. We enjoyed our stay there.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Arrived in the rain"

5
meslt1992, Wichita, Kansas 07/05/2018

for Spyderfest 2018. We had been riding in the rain for about 3 hours. We arrived before check in time, but Katy helped us get into our room as soon as possible. She is a true asset to Best Western Plus. Our room was clean, comfortable and quiet. Thanks for taking care of us .

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice hotel"

4
missellen2018, Mountain Home, Arkansas 03/05/2018

Clean, friendly and helpful staff, inexpensive airport parking (at the hotel), close to the airport. This is my choice when flying in and out of Springfield. Beware that shuttle service to the airport can be slow. They use a taxi company and not their own shuttle service.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice hotel"

5
864karlj, pokippie 02/05/2018

Everything was fine staying at this hotel. My only comment is that when I made my reservation by phone, I was very specific that we needed to be picked up by the shuttle and they said fine. They did not tell me that I needed to call the hotel to have them send a cab. I figured it out quick, but they could have told me this.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Alarmed and distressed."

3
richardrichmondb2018, Batavia, New York 02/05/2018

As a whole, everything was good, except for an inexperienced night clerk. All amenities aside, the most important thing is a good nights sleep. My wife and I both have health issues, and she is partially blind, leaving me to do all the driving. The desk clerk called my wife's cell phone and woke us up approximately 2:30 AM in the morning? She, I didn't talk to the person, wanted to know if we still wanted the room, and when we were arriving. We were upset and distressed to receive such an alarming telephone call. For health and safety issues alone; in the event of an emergency, such as a fire, and subsequent evacuation, the staff, should know, where their guests are. They didn't, and then assured us you'd call us. We are still waiting for your call. Note, in order to complete this survey, and see the drop down bar

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I have spoke with you on the phone and thought we had resolved the issue of the double booking? I have already told you that she is new (2 weeks) and that I would correct the problem immediately. If you have any further questions feel free to call the property directly!

"Great Hotel"

5
User 30/04/2018

This hotel is real close to the airport and easy to get to from the airport and from town. The staff was friendly and efficient. The accommodations were excellent: great breakfast buffet, clean towels and sheets, excellent WiFi (with effortless connection). They even printed out my boarding pass for me for my return trip home.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Great family stay"

5
User 30/04/2018

My family with a 6 year old boy stayed here twice in April 2018. It was clean and nice for the price. The breakfast service by William was excellent. The pool always acceptable & fun. The front desk had no change for $20 bill so bring small bills to tip the wonderful breakfast & room staff.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a awesome review, I will pass those wonderful compliment along to William and we hope you stay with us again!

"Awesome hotels"

5
patm3222018, Greenville, Wisconsin 27/04/2018

Absolutely loved Best Western 's on our trip. Each one was clean, staff all very helpful, and the beds were great as well! We will definitely go again to this hotel or any BestWestern's we find along the way.

"team effort"

5
User 25/04/2018

Springfield has easy traffic and near the airport, just rite for my Biz. Hotel has team spirit, where everyone is ready to work together and provide for guests care. Shirley kept the Breakfast fresh and the room clean. Parking is well lit and felt secure.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

".short over night stay"

4
Nancy G, Sioux Falls, South Dakota 24/04/2018

Checked in late. They sent a cab to pick me up from airport and take me back the next morning. Guess that is what they use for shuttle. Worked just fine for me. Only problem I had was making reservation. Did not get a confirmation email so called to check and they informed me that I did not have a reservation so made another one. When I got there they had 2 rooms for me. They did not charge me for the second room but they need to improve their system. I did not get a confirmation email the second time either

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business! I will speak to my staff and correct the mistake immediately. I am so sorry for any inconvenience this caused.

"Nice room"

5
T8619PZdonna, Eugene, Oregon 23/04/2018

Well appointed room, clean and comfortable. Mattress was a bit firm for my taste, but no reason to downgrade my experience. A hair dryer in the bathroom would have been a plus, but again, it's absence didn't affect my rating.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business! Our hairdryers are in the drawer under the TV I am so sorry that you weren't informed. I will pass this concern along and correct the issue.

"Great Place to stay when in Springfield,Mo"

5
housedawn92, Saint Louis, Missouri 20/04/2018

We enjoyed our stay. Very clean room. Great experience at check in. No hassels like other hotels this nice. Love the Jacuzzi tub and large size of the rooms. The place smelled very clean also. We will stay here again if we are in Springfield.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business!

"Always consistent"

5
G5038IZkathyg, Hilton Head, South Carolina 19/04/2018

I stay here every year, sometimes twice a year. Always warm and welcomed by staff. Rooms are always very clean and breakfast is always good! Highly recommend. Also there are so many amenaties that I use close by: restaurants (Mexican restaurant one block away is amazing) grocries, gas station, etc.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great praise. We appreciate your business!

"Nice Weekend Stay"

5
User 15/04/2018

Attended the Show-Me-Gourd Festival at the Empire Fair Grounds. Motel was a convenient distance from the Fair Grounds, good, clean accommodations. Good breakfast with choices as to what you wanted to eat. Would stay there again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

"Very nice place. Great staff."

5
mgrumley, Springfield, Missouri 15/04/2018

Nice place. Nice and quiet. And even though we had a mix-up with electric charger for the car, Abby sorted it like a pro. She's fantastic! I would definitely stay here again the next time through. Very nice.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for!

"Great stay!!!"

5
Linda P, Muskego, United States 11/04/2018

This was our fourth night in a Best Western on our road trip to see family in Texas and it was the BEST. From a friendly check-in to a clean and relaxing room and a wonderful breakfast, the entire experience was great. As we travel more, we hope to encounter more BWs like the Springfield Airport Inn. Thanks for providing the best level of service possible.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for! Plus the info on the new privacy fence was great to hear! Happy Spring, Katy Raney 417-799-2200

"School Group"

3
wictolia, Saint Charles, Missouri 10/04/2018

Refused to accommodate our group when asked to use breakfast room to feed 17 kids when bus arrived at 9 PM or let us huddle up the next morning. Had to use hallway & got complaints from others. Staff could care less.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and feedback, I sincerely apologize that this happened to you and I will make sure that this will not happen again to any guest. If you have further questions or concerns please feel free to contact me directly at the hotel. Thanks again, Katy Raney

"Best Western Plus Springfield, MO, Arpt"

5
User 07/04/2018

Excellent in every way with a friendly, helpful staff, clean rooms with everything working, and an outstanding breakfast. Highly recommended. Also was pleased with a free cab to the arpt, since there was not a hotel van.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Breakfast in the Mornin"

4
User 06/04/2018

The breakfast Shirley made was very very good. It felt like an original home cooked meal. The Biscuits and Gravy and Waffles were really good. The best part of the breakfast had to be the biscuits and gravy with the sausage. I will be back to this Motel for sure and I highly recommend this place. They have a pool to... Thank you for the service and for the breakfast.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Great Place to Stay"

5
V1614CRsusanw, Santa Maria 05/04/2018

Great experience! Had us picked up at the airport very late. Extremely friendly staff, especially the front desk and Shirley in the breakfast room. Room was clean, bed comfortable, with microwave and mini refrigerator. We'll stay again on our way back to fly home.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Good night stay"

5
roktobert, Tulsa, Oklahoma 04/04/2018

I appreciate the fact that the lady who took my reservation was very helpful and friendly. She informed me of the diner next door to the hotel and how they would have a place for me to park the truck I was driving and fix me dinner,even though they actually closed abt 25min before I had arrived. I would definitely stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Anniversary trip"

4
User 04/04/2018

We absolutely loved our stay with this hotel. The room was very clean and beautiful. The front desk clerk that checked us in was cheerful and happy to help with anything. Even though she was busy when we walked in she made sure to greet us and said it would be just a moment. Even as we left to go to town to eat dinner she told us to have a good evening. As a former hotel employee, it makes me happy to see other clerks going above and beyond. The only complaint I have is we were near a very loud family, but that isn't the fault of the hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, I will pass along the compliments to Angie and we hope you come back and stay with us the next time you are in Springfield.

"Minimal room stay"

2
User 01/04/2018

Ok room & breakfast. Not in 5e best location. Tip envelopes left in room and at the breakfast tables. Loud rooms with noisy guests. Received a prank call at 9:20pm asking for our credit card number person said they were from the hotel. Spent 2 night not in he room much.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the review and feedback, I sincerely apologize that this happened to you and I will make sure that this will not happen again to any guest. If you have further questions or concerns please feel free to contact me directly at the hotel. Thanks again, Katy Raney

"Great short stay with kids"

5
maverickgirl149, Augusta, Georgia 29/03/2018

We came with the grandkids and the hotel worked out great. We enjoyed using the pool and the room was nicely presented. Breakfast was crowded but it was nice to have it available. Staff was very friendly.

"Good location - easy to find"

4
Rick B, Jefferson City, Missouri, United States 29/03/2018

We needed a place close to Willard, Missouri. This place was also close to the airport. Very friendly staff. Good breakfast. Nice up to date rooms with very comfortable beds with an abundance of pillows. Microwave, refrigerator, coffee maker. Watch the closet door, it will bang against the inside of the outer door. Warning you won't help ... I banged it twice before I remembered that it would happen.

"Overall very good but poorly designed door closer"

4
garywarholm, Indio, California 28/03/2018

Staff were friendly and helpful. Room was clean and well appointed. However, the automatic dood closer sticks out and bashes into the closet door when you open the closet. That particular thing seemed annoying and ridiculous.

"Clean and great staff"

4
User 28/03/2018

Rooms were very clean! Lock on door was broken, but deadbolt worked. Hotel staff is very friendly and efficient. The hot breakfast is excellent and a great value out onto the price of your room. Would stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Amazing Experience"

5
arhewitt2018, Eureka, Kansas 22/03/2018

I would stay here again in a heartbeat. The staff was very friendly and helpful. The rooms were incredibly clean (in fact the whole place was). It was worth every penny of it's very reasonable price. Loved it

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great stay for a decent price"

4
RCBSMO, Blue Springs, Missouri 19/03/2018

Hotel was clean, staff friendly. Bed was a bit soft and pillow lumpy but overall a good stay. Waffle area a bit cramped in the breakfast room but food was good with lots of choices. Nice pool but if you have little kids bring their life vests as the depth drops off quickly.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great hotel!"

5
User 18/03/2018

The front desk staff were very helpful. We wanted a good bar and grill to watch the NCAA tournament in. She was able to helps us out. Breakfast was excellent. Plenty of hot options to choose from. Highly recommend the hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"2nd visit even better than the 1st"

5
650jewelr, Springfield, United States 14/03/2018

Our second visit was even better than the first! We came in late at night and immediately was welcomed with hot coffee and a smile. The next morning after a awesome breakfast decided to rest our traveling pants and stay another night so we could take advantage of the indoor pool, it was perfect. We left rested and happy as always. Everyone from front desk, housekeeping and management is amazing!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Rude front at front desk"

1
User 09/03/2018

I drove from Lubbock, Texas, made reservations online. Asked me how I'd like to pay I put cash because it's an option. Arrive find out can't pay cash. The women was so rude about it. Wouldn't recommend it. Horrible customer service!!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I apologize for any inconvenience with not accepting cash. I have doubled check all our 3rd parties and all of them state debit or credit only. I have spoke with the front desk agent and she is sorry she came across as rude as, and assured me this is not her intention. We pride ourselves on giving 110% in customer satisfaction and if you would like to speak with me directly about the issue I am available. Thank you, Katy Raney 417-799-2200

"Review"

5
Robert H, Milwaukee, United States 07/03/2018

Nice place, best of three motels we stayed at this trip. The check receptionist was very nice and friendly, really made my day after a hard drive. Two others, not so nice. Room was quite which is pretty rare these days.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Airport drop off"

4
nhojfoulke, Kansas City, Missouri 04/03/2018

Room and staff were great. Very friendly and helpful. The free breakfast was great. You will not leave hungry. Conveniently close to the airport but not too close to be bothered by planes taking off and landing.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Over and above"

5
User 03/03/2018

After having terrible flight issues coming to this hotel with the staff Katie and another woman I can't remember we're just fantastic and made the whole thing much more bearable. I honestly can't say enough for help well I was treated and accommodated at this location they were just fantastic!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Great stay!"

4
Adam G, Sioux Falls 03/03/2018

My stay was good. The room was clean and inviting. The breakfast was really good...I am a picky eater and the kitchen associate (Shirley Sartin) was more than willing to accommodate me.Thank you very much!

"Satisfied with my room that had a king size bed."

5
Barbara K, Mountain Home, AR 01/03/2018

The staff here at this hotel that I have used many times are always professional and friendly. I always like the fact that it's close to the airport when I fly out. This hotel also provides free transportation to the Springfield/Branson airport that is just a few miles down the road from this hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"would not recommend"

2
countrygirl0275, Nebraska City, Nebraska 25/02/2018

pool was freezing, tried to overcharge $15 per night per room...we we're promised adjoining rooms, which we did not get. we were on a family trip and needed rooms adjoining. evening front desk clerk was not real friendly. clerk that checked us out was nice. would not recommend hotel.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I apologize for any confusion with the room rate I checked and your rate was $15 lower than our price. I f you have any questions concerning this please call the hotel and we can go over your receipt, I will put my contact info at the bottom. I personally checked the pool and the temperature is set at 84 degrees. I am sorry this wasn't to your liking. Lastly the adjoining rooms can only be available if we have them. Due to several groups already checked in and them being on a first come basis we could not accommodate. Please contact me though so we can discuss you payment and I will correct anything needed. Katy Raney Sales Director 417-799-2200

"ABSOLUTELY WONDERFUL!!!!!"

5
mchitwood1970, Curtis, Arkansas 19/02/2018

Everyone was wonderful from check in to check out!! Even gave our grand children travel bags with a banana and a blueberry muffin. Great service. Rooms are very clean. Breakfast was hot and delicious. Perfect place to stop. Wonderful experience!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Great service...over and above!!"

5
664sandy, Pittsburg, Kansas 16/02/2018

I was very pleased with being able to stay last minute due to dangerous weather conditions. After arriving at the Springfield airport, I was able to book a room and so grateful that the hotel sent a shuttle to pick me up and return me to my car the next day at no extra cost to me. Staff was very friendly and helpful. Thank you.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Welcome safe harbour"

5
User 15/02/2018

This hotel was a godsend for us. We had been turned down by multiple other hotels because we had 2 cats and a service dog and they claimed that the service dog counted towards the 2 pet limit. We were frustrated and it was late when we finally found this hotel. The room was amazing and the staff were very accommodating. The breakfast area was the cleanest I'd ever been in at a hotel and I never saw the attendant William! He was so courteous and quick, not interrupting our breakfast but maintaining a spotless dining area! I would definitely stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Accurate review of our pet friendly accommodations! We appreciate the compliment on the cleanliness of our rooms and hotel and hope in the future you stay with us again! Warmest regards, Katy Raney

"Very clean PLUS"

5
richabuck, Crystal Lake, Illinois 14/02/2018

Along with everything being great, the whole hotel smelled very clean. The staff seemed to make every effort to make sure that the hotel was fresh! I appreciate it as I have a lot of allergies. Well done!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Warmest regards, Katy Raney

"Clean, Convenient & Comfortable!"

5
User 12/02/2018

Great prices. Comfortable. Very clean. Shirley, in the breakfast area, was amazing! She kept it clean and well stocked with fresh, hot food. The food was delicious. The rooms were very clean and comfortable. No trouble getting plenty of clean towels when needed. The staff was friendly and accommodating. This will be our "go-to" lodging for all of our future trips to the Springfield area. Very affordable.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Warmest regards, Katy Raney 417-799-2200

"Great value and pet friendly!"

5
JasA58, Toronto, Canada 11/02/2018

We were travelling through and needed a clean, highly rated, low cost, pet friendly hotel. A great find! And hit all of our requirements. Located close to the main freeway, but far enough that you weren't subjected to freeway or street noise. We would definitely stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"Very satisfied customer"

5
Annie Laurie R, Mountain Grove 11/02/2018

We love Thursday and its fit our needs exactly. We were especially grateful for the shuttle to the airport that they provided. Thank you for your efforts and your care. Will certainly stay again. Thank you

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Staff and room"

5
User 08/02/2018

I believe this is the absolute best. The staff was so very friendly and helpful. The lobby is beautiful. The room was very. Clean and attractive. If I ever need to stay in Springfield again it will certainly be this one.

"Good stay"

5
Angela C, Flippin, United States 08/02/2018

The staff was great, breakfast was good, room was clean, bed was comfortable. the shuttle service was good, and I parked my car there for $6/day, half the price of long term parking at the airport. Would stay again.

"Great Hotel"

4
User 05/02/2018

Was very satisfied with my stay. Angie at the front desk made us feel well one right from the start. Provided us with a pet friendly room with close proximity to an exit which allowed for easier access to walk our pet. Shirley provided great service in the breakfast bar that made us feel as part of the family. Will most definitely stay at this hotel again & recommend it to family & friends.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the great feedback. I will pass along the compliments to Angie and Shirley and hope that you stay with us again in the future.

"Nice hotel"

5
Gregory J, Shawnee, United States 02/02/2018

The rooms are new, clean, and comfortable. Thier breakfast in the morning is very good and all of the staff is very friendly and helpful. They have a pool but I have not used it. Angie at the front desk has been very helpful. I stay here 2 nights a week.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Fast checkin/out."

5
User 02/02/2018

Very satisfied. Excellent room, bed, cleanliness, very good fulfilling breakfast, ready on time. Very nice, better than expected. Nice till I get to this point and it won't take my fine words of wisdom. I have to waster more time on platitudes.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for your to the point review, we appreciate you!

"Great experience"

5
sage_autumn, Georgetown, Kentucky 01/02/2018

This was a great hotel experience. The site itself is not scenic--it's in a sort of industrial area, but the hotel was very clean (shout out to Maria Torres for that!), the staff was very friendly, and the breakfast was well prepared and presented and even staffed (thanks Shirley!) All the staff was very friendly. For some specifics: The water had great pressure and got nice and hot. The breakfast wasn't fancy, but was quite good--eggs, sausage, gravy and biscuits along with cold cereal, waffles, etc. (The coffee was a roast that was a bit strong for me, but I know I like weaker coffee.) The pool looked great.

"As good as reviewed"

5
KBB51, New Holstein, Wisconsin 31/01/2018

We stayed here at the end of a Kong travel day. The front desk person was friendly, helpful and professional. The room was clean, and the bed was very comfortable. Highly recommend this hotel when traveling in the area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the fantastic praise and accurate review, we appreciate the feedback and hope that you stay again with us.

"Better Than Expected"

4
Y7167BTroberth, Kansas City, Missouri 30/01/2018

NIce hotel.Clean rooms, front area, pool and breakfast. Front desk staff was very helpful and attentive. Parking was sufficient and easy access in and out of the area. Rate was very good.We would stay there again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Nice place to relax"

5
Bruce P, Los Lunas 24/01/2018

Nice place, comfy bed, nice breakfast setup the people went above to make stay a nice one. Sorry had to fill another 110 characters so this would save and to be honest this here is the worst part of the stay.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Even though the survey is long, I appreciate you giving your feedback and letting us know what we did right. Hopefully you stay with us again in the future!

"Always a nice stay"

5
Y357YHlindar, Henrietta, Texas 21/01/2018

We return to this Best Western on every trip to Springfield since my granddaughter chose Missouri State University for her continuing education. Everyone has always been friendly and helpful and we always look forward to our next trip !

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review, we appreciate your business while visiting MSU and hope to see you again soon.

"Best Western, Springfield, MO"

5
User 19/01/2018

This was the BEST Best Western I have ever stayed at. Clean, roomy, very friendly front desk personnel both at arrival and check out. I did not have to deal with someone who barely spoke the English language. Great experience!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great Review!!! We love that you had a good stay and look forward to guest like you, we enjoy you as much as you do us! Please let us know if we can be of any assistance in the future! Thanks again, Katy Raney

"Safe and comfortable port in a storm"

5
User 18/01/2018

I've used this property in the past for early morning flight departures at SGF as I live over an hour away, and it has always worked out well.This last visit however was the result of an unexpected snow storm that kept my wife from being able to pick me up after flying back into town. I spent 3 nights there waiting for the roads at home to clear up. The room was comfortable, the wifi worked well, the guest laundry worked well, and I was able to order food in for dinner after having breakfast at the motel. While there are 2 restaurants within .3 mile, with the snow, wind, and the single digit temperatures, I wasn't going to walk to them. Given the harsh winter conditions (-8 the last night there), it made an unwanted situation very comfortable. i would happily use them again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review and kindness you have shown, this type of review lets us know we are doing our job the right way. We appreciate you! Warmest Wishes, Katy Raney 417-799-2200

"Excellent Hotel Location"

5
User 18/01/2018

Great location as a stay over on the way to the airport---extremely close to and easy to get to the airport. Excellent service from all staff. Keep doing what you are doing and success will follow you.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Great Little BW"

5
User 17/01/2018

We loved the cleanliness of the room, polite staff who gave us doggie treats & snack bags for the road with water the next morning, and yummy hot breakfast! There's also an indoor pool!!! We will definitely stay here the next time we stop in Springfield on our way to St. Louis!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"Advertises shuttle service it does not have........"

3
jlbbruce, Saint Louis, Missouri 16/01/2018

This hotel is located close to an airport and advertises a shuttle service available on the half-hour. It does not have a shuttle service. It has a taxi company that it uses to take you to the airport the trouble is that the taxi company only comes when it wants to and not when you need it to. You will sit and wait for the taxi and it is not coming. I very nearly missed my flight. I found another way to get the and got there just in time. The room is very nice the staff are very pleasant the place is quite a nice hotel not bad value for money I told but the fact that it is an airport hotel and has not got a dedicated shuttle service is a definite problem. The breakfast was good the breakfast room was very nice and very clean well maintained. The front desk staff were very pleasant. I had my dog traveling with me so I had a pet room. Some of the pieces of fun and she looked like they had been previously salvaged by one of the visitors which was not terribly nice but on the whole the room was well decorated and quite Pleasant.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
First let me apologize for the miscommunication of our description of the shuttle, we supply a 3rd party that we have a direct bill through to do our transportation because that way we can run the service 24 hours, if we were to hire a shuttle bus driver we could not run but for a designated time and this has been to advantage the guest up until now. Due to the weather and our alternate taxi service we use when yellow taxi is busy it caused you to be sitting at the airport longer than we expected. Again our apologies, I did reward you bonus points for the unfortunate incident and I hope that you will give us another chance in the future, this is not a incident that happens usually. And of course the weather is no excuse. I have looked into a better way to accommodate our airport shuttle service and I appreciate your feedback and will put it into good use when making a decision in the future. If you would like to speak with me directly on the issue, please feel free to call me anytime. Thank you! Katy Raney 417-799-2200

"Returning home"

5
Nancpanz, SOONER fan 13/01/2018

Our plane was late arriving at the Springfield airport. Staff had yellow cab pick us up and delivered us to hotel. Room was ready and staff was wonderful. We always stay at the Best Western Plus airport

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Great spot just far enough from interstate to be quiet yet convenient!"

5
User 10/01/2018

Clean and comfortable room! Staff all take pride in taking care of guests from check in, through breakfast. Maria made sure that our room was clean and ready, and Shirley kept ample scrambled eggs, potatoes O'Brien, and fresh hot coffee. Comfortable beds and pillows. Overall great experience has converted me to becoming a Best Western rewards devotee!

"Great"

4
Q4676JNalio, Minneapolis, Minnesota 06/01/2018

Everything worked, quick exit off of the highway. Accepted dogs. Room was clean. Large breakfast spread. 15mins to downtown Springfield. Nothing special but if if I were to be in Springfield again, I'd stay here. Super friendly stafff, thank you!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great review and kindness you have shown, this type of review lets us know we are doing our job the right way. We appreciate you! Warmest Wishes, Katy Raney 417-799-2200

"excellent"

5
B8881GRlaurav, Lone Jack, United States 06/01/2018

excellent room and great breakfast. close to highway. staff was nice and helpful. did not use pool or gym but looked nice. will be going back. even thought I traveled for business it is nice to know that hotel is also pet friendly

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Warmest regards, Katy Raney 417-799-2200

"Nice place!"

5
User 04/01/2018

Clean room, friendly staff, comfortable bed. The bedding was clean and comfortable. I would definitely stay here again. Another plus was the 12:00 (noon) check out time. Just what we needed on our road trip!

Katy R, Guest Relations Manager at Best Western Plus Springfield Airport Inn, responded to this review
We appreciate your great input on what we all have to offer here at the hotel. Your kind comments truly describe the way we see our work and facilities. Hope to see you again next time you are in the area. Warmest regards, Katy Raney

"pretty good"

5
candaces850, springfield, United States 03/01/2018

overall the hotel was very nice and the staff and breakfast and the rooms were very nice. i just wish there were other places besides papa johns, and a japanese resturant and ali resturant that is next door that delivered. didn't care at all for papa johns and my food from ali had a plastic in the piece of pie i had and the sandwich was loaded with grease. and it was nice that the hotel picked me up and took me back to airport when my flight was changed.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for such a perfect review! I personally appreciate the great descriptions of the rooms and breakfast. We all love our job and it makes a difference when we know the guest are happy here. Next time you are ever in the area please stay again. Happy New Year! Katy Raney 417-799-2200

"weekend with the kids"

5
831patriciar, Milwaukee, Wisconsin 02/01/2018

the hotel staff were awesome. rooms were good. pool area was good. staff were helpful in telling us about places to eat that would deliver so we did not have to take the kids out in the frigid cold. beds were good and even the pillows wee the right type.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest regards, Katy Raney 417-799-2200

"Good Value"

5
Henry S, Ossian 02/01/2018

Stayed night on way to Texas. This was a good value. Staff was very helpful and the breakfast had a lot of selections. The cinnamon rolls were over the top. Bed needs to be replaced as it was very worn.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Warmest regards, Katy Raney 417-799-2200

"weekend getaway with the grandkids"

5
831patriciar, Milwaukee, Wisconsin 02/01/2018

this hotel is great. everyone very pleasant and polite, very helpful with places in the city. the rooms were good. beds were comfortable and pillows were just right. breakfast options were good. several different types of foods to chose from. the pool area was nicely set up. pool temp was good. easy to find

"Wonderful experience!"

5
Missy L, Helena, Montana 28/12/2017

Staff was very helpful and pleasant. Room was very clean and comfortable. Breakfast has good variety and great taste. Nice channel selection. Internet was easy to connect to and has usable speed. Overall experience was excellent!

"Renewed my faith in Best Western Hotels!"

5
User 27/12/2017

I have very positive comments on this hotel! I chose this hotel because it was convenient and only a few minutes drive to the airport. I had a terrible experience in a Best Western Hotel in Indiana several years ago and had not been back to this hotel chain until this past visit. I arrived early but only had to wait about 15 minutes for housekeeping to finish preparing my room. Everything in the hotel was clean and inviting! The bed was comfortable too! The indoor pool was refreshing and well maintained! The breakfast was good and had a variety of choices.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased we could restore your faith in our brand! This is the reason we work so hard and hope in the future you will continue to stay with Best Western Hotels. We appreciate all the wonderful compliments and overall great review! HAPPY NEW YEAR! Katy Raney Sales Director 417-799-2200

"Very Clean"

5
Monty B, Le, United States 24/12/2017

The room was very nice. Maria Torres does a good job keeping the room up. The staff I dealt with, Angie, Abigail, and Linda were nice and friendly. Shirley did a superb job with an outstanding breakfast!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
THANK YOU FOR THE DETAIL REVIEW OF YOUR STAY! We appreciate it and hope it helps future travelers. I will pass along all the glorious compliments to housekeeping and staff. We would love for you to come stay again next time you are in the area. Happy Holidays, Katy Raney

"Clean, comfortable and reasonably priced"

5
Brandi M, DownEast and Acadia Maine, Maine 18/12/2017

The hotel room was not cramped, even with two Queen beds, was very clean and best of all, was a good price. It included a large, flat screen TV, free wi-fi, mini-fridge, microwave and coffee maker. The bathroom also included a hair dryer and some great soaps - not those tiny slivers you get in some hotels. We didn't have time to use them, but they hotel also offered an indoor pool, fitness center, a laundry room and free breakfast. Also, I think the rooms may have had some soundproofing. I heard a dog bark once in the night and I thought it was way down the hall. I found out the next morning that it was actually in the next room.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. If you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Convenient and Amazing customer care"

5
Tiffany G, Mountain Home, Arkansas 17/12/2017

The staff was extremely kind and accommodating. I was traveling with my husband, three kids and my service dog. They gave me a treat for the dog along with a “doggie doo doo” bag. Also they gave us extra blankets for making a pallet on the floor for the third child. The free 24 hour airport shuttle was super convenient because my husband had to catch a plane and leave at 4:30. The kids and I were able to sleep a little longer due to this! I cannot commend the customer service enough. Super sweet employees and I would highly reccomend you stay here!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so pleased we could make you comfortable while staying away from home. Which is sometimes hard to do. I will pass along the great compliments to the staff and hope to see you again! Happy Holidays, Katy Raney

"saved me"

5
User 16/12/2017

I was stuck (by cancelled flights) at the airport in a city where I knew no one. I called Best Western. They sent a car for me immediately, got me right into my room with snacks (as I was not feeling well enough to go out to dinner), provided me with a bag breakfast (as I flew out at 6:00 AM), and were so very kind! Thanks so much for the rescue!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the great review and feedback for future guest, we take pride in our hotel and glad it show through to our guest. If you are ever in the area again please feel free to stop by and stay again! Happy Holidays, Katy Raney

"Great overnight stay!"

5
Bob S, Houston, Texas, United States 15/12/2017

Extremely clean, new, everything works as expected. I was extremely pleased with such a facility close to the airport. Only positive comments about this place, and the rates were very competitive. I would also like to mention Shirley for keeping an awesome breakfast room, and Martha for making sure the room is in tip-top shape!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
THANK YOU FOR THE DETAIL REVIEW OF YOUR STAY! We appreciate it and hope it helps future travelers. I will pass along all the glorious compliments to housekeeping and staff. We would love for you to come stay again next time you are in the area. Happy Holidays, Katy Raney

"Very Comfortable Stay"

4
H289FAaaronw, Lee's Summit, Missouri 13/12/2017

Recently stayed at Best Western Plus Airport location in Springfield. It was for a work trip and honestly cannot day I had any issues with the hotel or staff throughout my time there. Very Clean and comfortable room along with great staff.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Excellent Hotel"

5
michaelzR4101ND, Topeka, United States 13/12/2017

Very nice place to stay. I will be returning the next time I am in Springfield. My room was extremely clean, the bed was super comfortable and the front desk crew was knowlegeable and helpful. Highly reccomended.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Yummy!"

5
User 12/12/2017

Shirley makes a great breakfast and it is homemade! The front desk person was extremely friendly, making sure we knew of all the amenities that were available. The room was spacious and I didn't hear any noise in the night.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So pleased that you had no issue will staying with us that's the kind of review we love and you are the kind of guest that make our job a pleasure! Thanks for the great review of our breakfast and hope next time you are in the area you stay again. Happy Holiday, Katy Raney 417-799-2200

"Satisfied"

5
Annetta P, Overland, Missouri 10/12/2017

This hotel lived up to its name “Best”. Hotel was fantastic. Same design as the other Best Western Plus that I've stayed at in other cities. Completely satisfied. My only problem was that it was further out than I had expected and the breakfast was about a 3.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Just a getaway "

5
Dan25352000, Camdenton 09/12/2017

Excellent stay. Hot tub a plus. Girls at front desk were very polite. Very clean rooms, breakfast was nice and a good bonus. A very nice hotel out by the airport. Good neighborhood. Had fitness and pool

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"3 Night Stay"

5
User 06/12/2017

We were very pleased with our stay. We had requested a room on the second floor near the stairs and they were very accommodating. There was something for everyone to choose for breakfast and the attendants kept the area very clean. We will absolutely stay here the next time we come to Springfield.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great explanation and feedback for future guest! I appreciate compliments to staff and will pass along all the great praise. Please come back next time you are in the area! Happy Holidays, Katy Raney

"Best Hotel"

5
497dmitriyz, New York, United States 04/12/2017

I very like Best Western in USA. I stayed in this hotel 2 times in Finland, Turku.Everything was clean and tidy.I liked the breakfast at the hotel. It is very diverse.On all continents at the height of service.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Great rooms, smoke-filled halls"

4
User 03/12/2017

The rooms, staff, and breakfast were all great. But the stair well and hallways smelled like someone had smoked 3 packs of cigarettes out there. So much so, that (even though the rooms were fine) I probably won't stay here again on future trips...just can't handle the overpowering smoke smell each time we left the room.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I would like to first let you know we are a 100% completely smoke free establishment and I apologize that this was an issue that should've never happened we would never let anyone smoke in our hallways, I have reviewed the cameras and could not find anyone in the stairwells doing any such thing. I also have left a message on your voicemail so we could discuss this further. If you could call me back, I would appreciate it. I regret this impacted your stay in such a negative way and hope we can resolve this issue and negativity of our hotel. Thank you! Happy Holidays, Katy Raney 417-799-2200

"Great Customer Service"

5
650jewelr, Springfield, United States 02/12/2017

One of the best hotels in the springfield area. All the employees are generous, helpful and really care about there job.The rooms are immaculately cleaned and the whole stay was top notch. The christmas decor was amazing and very classy looking, someone took there time making it beautiful.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for letting our future guest know all about our hotel, we appreciate the feedback and pleased that you found us warm and welcoming. This is exactly what we strive for! Happy Holidays! Katy Raney 417-799-2200

"Extremely convenient"

5
NebraskaKristy, nebraska 01/12/2017

Love staying here. Fly into SGF airport and get my rental car and in my hotel room within 15 minutes. Love the location and the truckers style dining within walking (a block or 2) has amazing and cheaply priced food. First time I went to hotel I wondered if my choice was a good one but now I feel silly thinking back because I had no reason to doubt my choice. Always friendly, helpful with my requests and easier than the other hotels I've stayed in for the Springfield area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for the amazing detailed review of our property, we appreciate guest like you and hope if you are ever in the area again, please come back and see us! Happy Holidays, Katy Raney 417-799-2200

"Excellent place for the price!!"

4
Joann L, Branson, Missouri 30/11/2017

I would've given it a 5, but we didn't get to experience the breakfast. However, I was very impressed that it took seconds for the front desk to make me a to go bag. My husband had to have outpatient surgery that morning, but I wanted to take something to eat while he was in surgery.

"Great Stay"

5
annettem669, Springfield, Missouri 29/11/2017

We stayed at the Best Western Plus in Springfield MO. The lobby was beautifully decorated for Christmas, staff was friendly, room was clean and breakfast was good! Wish we could have stayed longer. We will definitely be back!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great compliment on my decorating skills. I'm pleased to know that our guests are enjoying it! We appreciate you choosing us for your visit and hope that you choose us again! Happy holidays, Katy Raney 417-799-2200

"Very Nice Affordable Stay"

4
TraveledFarAndWide, Cedar Park, Texas 29/11/2017

Needed a quick overnight room in the area, found this on the BW site and booked it. Room was clean an neat, though a little small---especially the bathroom. But was in good condition, looks like a fairly recent remodel that was well done. Breakfast was extensive for this class of motel, and William did a nice job in keeping things neat, clean, and restocked. May stay there again on our return trip if the timing fits.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the kind words, we appreciate them. I will pass along the compliments to William and we hope you chose Best Western again. Happy Holidays, Katy Raney 417-799-2200

"Great Stay"

4
Kevin C, Wichita, Kansas 28/11/2017

Nicely remodel , very clean and it is the only hotel I stay in that cooks fresh eggs! I would recommend this Best Western to anyone, Staff is very friendly and helpful , all parking is fenced. I felt very sucure.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Amazing Place to Stay"

5
Annamarie5975, Shreveport, Louisiana 28/11/2017

Rooms are clean staff is very friendly ! Property is fairly new ! Bargain for what they provide ! Keep up the good work ! Great breakfast they keep it hot and full clean and friendly even when its busy !

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments of letting other guest know the value of our accommodations. Please let us know if we can be of any assistance in the future. Happy Holidays, Katy Raney 417-799-2200

"Pretty good but not a 5"

4
User 22/11/2017

The room was clean. The bathroom was really small which was a bit inconvenient. The breakfast was good and there were a variety of healthy options. The staff were helpful and efficient. The one thing that was annoying was in every room there were trip advisor cards with staff saying mention me on trip advisor.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I'm sorry you were annoyed by our tripadvisor cards, they are placed there with everyone who you came into contact with in case you wanted to mention them for excellent service, we award our employees for standing out and I will take this feedback into consideration, we appreciate it and I'm sure all our future guest like to know what to expect from us on their future visits. The cards are a simple tool to help us know which employees are taking that extra step, that's all! We hope next time you are in the area you stay with us again. Happy Holidays! Katy Raney 417-799-2200

"Good place to stop"

4
Mike W, McFarland, Wisconsin, United States 21/11/2017

Stayed here twice on way to Texas and back. Good location for us to stop. Clean, comfortable, and good breakfast. Seemed to have plenty of parking. Alli's Family restaurant within walking distance has diverse menu and reasonably priced.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Happy Holidays, Katy Raney 417-799-2200

"Very good hotel"

5
O8847XHstellac, Indianapolis, Indiana 21/11/2017

Staff was very helpful, rooms were clean, stayed there before, helped with iPad issue I had. Breakfast was good variety of things, location was close to Hwy but getting there was a different but made it ok

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Happy Holidays, Katy Raney 417-799-2200

"Family friendly hotel"

4
User 20/11/2017

Very nice hotel and easy on the wallet. The staff was friendly and helpful. Quiet location. Everything was clean and the breakfast was pretty good. Fruit and yogurt options as well as biscuits and gravy. Coffee was good too. They also had coffee available in the lobby during the evening.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great description of Best Western Plus in Springfield,Mo. We appreciate you letting out future guest know what we offer and letting my staff know they are doing a good job!. We hope next time you are in the area , you stay again. Warmest regards, Katy Raney

"Great Hotel,Value, and Location"

5
295jessw, Webb City, United States 20/11/2017

Chose this hotel due to the location in proximity to the Springfield Airport. The location was awesome. Took us seven minutes to get to the airport, which was nice since we have a 6:00 AM flight. Room was clean, and very comfortable. The bed was not the best, but it was good enough. The breakfast was fantastic with many hot and cold breakfast items. Staff was very friendly and helpful the every time we talked to them. The hotel was right off I-44, yet felt quiet and secluded, which made it nice. It was also close to several places to eat. Great stay, great location, great value. Will certainly stay here again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great description of Best Western Plus in Springfield,Mo. We appreciate you letting out future guest know what we offer and letting my staff know they are doing a good job!. We hope next time you are in the area , you stay again. Warmest regards, Katy Raney

"Courteous staff, clean and comfortable"

5
J9235JBjamesw, Round Rock, Texas 16/11/2017

Courteous staff from check in to check out and at breakfast. Shirley had a nice breakfast prepared with several excellent choices. The microwaves, refrigerator and coffee maker in the room are handy. We usually stay here when traveling through the area. A great value.

"Great place in Springfield"

5
dmitch54, Sand Springs, Oklahoma 16/11/2017

I was very pleased with my stay, very friendly personnel and clean room. A great place to stay if your in Springfield. The breakfast was good with a large variety of items and the internet speed was good.

"NICE and Friendly"

5
jpmeyers2003, Ottawa, Illinois 14/11/2017

Nice motel in Springfield, Mo. Very friendly staff, clean room, nice breakfast with a good selection of hot and cold food. Good coffee. Staff recommended a local restaurant that had great food. Got a discount with our room key card. Will stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the detailed description of our property for our future guest. We appreciate the feedback and look forward to your next stay! Happy Holidays, Katy Raney 417-799-2200

"Happy Traveler"

4
User 13/11/2017

Great experience at this motel. The one and only flaw that I found was that the alarm clock didn't work. Super clean and comfortable. The fee was very reasonable. I would definitely stay at this motel again. Conviently located close to SGF airport.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
I will have housekeeping check the alarm immediately, I am so sorry if this inconvenienced you in any way. We would love for you to come back and stay with us again, please call me personally if you are ever back into town. Happy Holidays, Katy Raney 417-799-2200

"Nice place"

4
Harry P, Odessa 12/11/2017

We have stayed here before. It is a nice place. Close to airport if that is a needed service. A little out of the way from shopping and attractions but not that far. You can hear the train whistles but that does not bother us at all. We like it because it is a little out and not so loud and hectic area.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So glad you decided to stay with us again! We absolutely love our returning guest! If you ever need help with reservations, please let me know personally. Happy Holidays, Katy Raney 417-799-2200

"Great spot for overnight"

4
Bill E, Manorville, New York 09/11/2017

Staff was friendly and helpful. Shirley kept the breakfast bar spotless and well stocked. Room was as promised. Small fitness room and small pool both clean although the exercise bike was broken. Small parking lot so if you're towing a trailer get there early to make parking easier.

"Best breakfast"

5
User 07/11/2017

The room was clean and well appointed, staff was courteous, breakfast was the best I have had as far as continental goes. They had all of the usual waffles, biscuits & gravy, scrambled eggs, sausage, bacon, fruit, bagels & toast. Added to that they had fried potatoes with spices in them real salsa and shredded cheese to top off whatever you wish. The indoor pool was also quite nice. No hot tub though.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
So pleased that you had no issue will staying with us that's the kind of review we love and you are the kind of guest that make our job a pleasure! Thanks for the great review of our breakfast and hope next time you are in the area you stay again. Warmest regards, Katy Raney 417-799-2200

"Good value, nice rooms"

5
Joe M, Chicago, Illinois 07/11/2017

We stayed for one night passing through on a road trip. Check in was easy, the room was very clean, beds comfortable, quiet, TV had more than enough stations, breakfast was very convenient and good, good area for walking pets. It's been a while since we stayed at a Best Western, but I thought it was a cut above other similarly priced chains.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for the great feedback and positive review! We appreciate the kind words and look forward to your next visit. I you are in need of assistance for future stays please feel free to call me directly. Warmest Regards, Katy Raney 417-799-2200

"Convenient location"

5
User 07/11/2017

Very convenient to airport. Overall nice place to stay. Parking at hotel rather than airport, a plus. Would stay at hotel again. Only wish there were more restaurants nearby. Staff very friendly and accommodating.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you so much for taking the time to fill out the TripAdvisor survey. We appreciate your kind comments of letting other guest know the value of our accommodations. Please let us know if we can be of any assistance in the future. Warmest regards, Katy Raney 417-799-2200

"Wonderful!"

5
User 06/11/2017

Staff was friendly and great! Breakfast was good, had a good variety to choose from! Best room we've stayed at, absolutely loved the jacuzzi bath! Definitely would recommend to anyone, and for sure coming back!!

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
More like Wonderful Guest! We appreciate all the kind words and great description of our property, so pleased we could make you stay comfortable and show you our midwest hospitality. Please feel free to contact me personally if ever in the area again. I would love you to stay again. Warmest regards, Katy Raney

"No title"

5
User 25/10/2017

We were very pleased with BWP as we had not intended to stay in Springfield. When I called to inquire about rooms the desk was so helpful. Got us right in with many so many things to do and how to get there. Breakfast was great. Will use them again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
We are so happy you chose us and will continue to use us. We appreciate you review for others to see about our property. We look forward to your next visit and if you need assistance, please call me directly. Warmest regards, Katy Raney 417-799-2200

"Staff and facility"

4
User 25/10/2017

Staff was very helpful and pleasant. Location was very good. not much traffic... Needs to have a restaurant and bar at hotel so you don't have to leave for meals Breakfast was good.I would stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for all the feedback, we appreciate guest input and I will bring the restaurant up to upper management. We look forward to you next stay! Warmest Wishes, Katy Raney

"Would definitely stay here again!!!!"

5
zacs596, Steelville, Missouri 24/10/2017

Love love loved the breakfast!! Picky kids all left very full. The indoor pool was great. The room was noce and very comfortable. No teouble with check-in. No teouble with wifi. As a matter of fact i have no complaints at all about this place.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
No complaints if you guys stay with us all the time!!! Great Guest! You are the reason we love our job! We appreciate all the compliments and hope you guys return the next time you're in the area! Warmest wishes, Katy Raney

"Very Nice Hotel"

5
GMPPW14, Rio Rancho, New Mexico 24/10/2017

Room was clean and fresh. Staff very congenial and helpful. Only regret was recommendation to restaurant 2 doors down. Breakfast was good, many choices and staff attentive to refilling when necessary. Would definitely stay again.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Thank you for not holding our recommendation against us and we will evaluate it in the future. We are pleased the rest of your stay was comfortable and hope in the future you give us another try, we have a great local BBQ place just down at the first light that I know you guys would love. Warmest wishes, Katy Raney

"Good place"

5
Lorraine A, Albuquerque, New Mexico 24/10/2017

Right off the expressway. Nice place, parking close, room clean, front desk staff friendly and knowledgeable. Great breakfast, saves trip to a restaurant. Easy to find, nice grounds. Lobby very clean and welcoming.

Katy R, Director of Sales at Best Western Plus Springfield Airport Inn, responded to this review
Great explanation and feedback for future guest! I appreciate compliments to staff and will pass along all the great praise. Please come back next time you are in the area! Warmest wishes, Katy Raney

"Very clean and helpful employees"