Meine Buchung und meine Punkte
Best Western Rewards
Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
Ihre Buchung
I stay here every time I travel to Springfield. The Inn is always clean and pristine. Staff are welcoming and polite. This stay, I encountered a noise issue. Another guest had left their dog in the room for several hours and it continued to bark, whine and paw at the door. The room was located two doors from mine. Upon contacting the front desk employee, Emma, she promptly reached out to the guest to notify them of the problem. As the barking continued, Emma, moved me to another room and floor where it was extremely quiet. She even helped me pack up my stuff and transport it to my new room. I greatly appreciated her efforts to resolve the situation. Thank you Emma. Cindi T.
Whole property is clean and pleasant. Staff very friendly and helpful. Perfect for a stop on our long drive to Arizona. Breakfast buffet has a good selection and fresh made omelette sausage and hash browns. Unfortunately not much choice in the area for food.
Best Western Springfield is homely and friendly establishment with all the necessities. The food served for breakfast is top notch and the experience is very enjoyable. The location is convenient being close to several major tourist attractions, including Wilson's Creek Civil War battlefield. However, the best thing about this property is its staff. The guests feel like they're staying with friends.
The AC couldn't keep up, so we were hot all night. The room was humid and damp, and smelled like musty cigarettes. The pillows were not standard size bed pillows, but were square throw pillows. We had 4 of those between two people. I get the value of a best western, that's why we picked it, but the AC should work, the room should not stink, and the pillows should be standard size. I don't expect it to be 3 star hotel, but the basics should be a given. The staff was very nice however, and the breakfast was just average for a hotel of that type.
This airport hotel had free breakfast, which was the draw for us. The whole hotel seemed a bit dark. The floors of the room was hard wood-like composite, and it felt sort of dirty on my feet. The gym was simple, opens at 7am so the neighboring room wouldn't be awakened. Seems a little late to open the gym at that time. I asked about it when I was down there at 630am, and they let me in since there wasn't anyone in the neighboring room. The breakfast had a variety of hot and cold items. They even had a pancake printer! The breakfast attendant was very chatty about being anti-masking, which was interesting. There were good parts to the stay and some less so. There are limited airport hotel options around here.
Toilet bowl was dirty. Pool closed too early and was unable to use it. other than that it was a normal stay.
We had a great stay at this Springfield, MO BW hotel. Clean & well maintained. Our only issue was that hot breakfast food wasn't hot.
I was traveling for work and my family joined for leisure. Having an indoor pool was excellent for the kids. It was hot outside and they had a great experience.
A great, clean hotel. The staff and especially the day desk person on 05/19 were courteous and helpful with requests an questions. I will stay here again on next trip. 2 noticeable undesirables that were detected was the in room coffee maker, unplugged and non-funtioning when plugged in, but coffee served at complimentary breakfast. Also bathroom door would not stay open But only mentioning.
They raise their prices to almost double and then there was no breakfast because they did not check on the food
After a rough night sleeping on a hard bed, we were awakened the next morning by clanging weights and the struggling grunts of someone trying to lift too much weight next door to us.
As our plane arrived in Springfield late in the evening, rather than driving on to Branson so late at night, we picked the Best Western Plus Springfield Airport Inn as a place to spend the night. The hotel was spotless and the breakfast was well done. I particularly liked the pancake machine! Perfect choice!!
I have really enjoyed Best Westerns over the past few years. Very clean rooms and breakfast areas, good beds, most have microwaves, refrigerators, and coffee makers in the rooms. Plus, the breakfasts are consistent, with decent options, and the food is tasty. All this, and they tend to be a reasonably priced option. This location has one problem, it is near the airport. It is a small airport, and the planes stop taking off and landing fairly early, but they start again around 6:00 am. Additionally, a train also passed through around 6:00 am, or a bit before. None of the noise was major, but it was noticeable.
The staff at this hotel was very good but for the cost the food wasn't very good and the rooms were very below average for what's supposed to be one of best westerns better hotels. I've stated in a few best western plus hotels and this one was really a disappointment.
This is my place to stay when traveling in Springfield. Staff is friendly; rooms are spacious, comfortable, and clean. The breakfast has a nice variety and is always neat and clean--nice presentation.
We stayed overnight here so we would be close to the airport for the next day flight. This was during an ice storm. The room was clean with uncarpeted floors. Bed was comfortable, the HVAC unit was quiet and the room was warm when we arrived. Breakfast was very good for buffet style breakfast.
We love staying at the Best Western Plus in Springfield Missouri!! We feel so comfortable. The hotel is always clean and smells sooo good! Breakfast is amazing and always hot and ready to go! The staff are all so sweet and welcoming!!! We keep coming back and wish we had this kind of service at every hotel we stay along our business travels!
The Best Western Plus Springfield Airport Inn was amazingly clean and comfortable. The staff at the front desk were welcoming and pleasant. The room had some happy extra touches that made the stay pleasant.
Everything from booking to checkout was very easy. The staff was friendly. The rooms were clean and the breakfast was good. Would definitely recommend and would choose again. We enjoyed our stay here.
This is a great hotel, considering proximity to I-44, value, and friendliness of staff. This was my first time in this particular area, but I was extremely satisfied with the overall visit. I would definitely stay here again!
I stayed in this hotel one night in September 2023. It is close to the airport, close to the highways. The hotel is very clean and the staff was friendly. The outside of the hotel looks old and outdated, but the inside seems to have been updated recently.
Stayed here twice, once on way to OK, once on way back. First time the bathroom door hit the toilet, so not so great. Bathrooms are a bit small, but this is a remodel of an older hotel. Overall was a good stop. Becca in the evening was great! Has the perks you expect from a Plus property. Location is right off of the highway. The a/c needed some work on the second night. Was a bit humid in the room, but still cool.
This hotel is so much better than the 2 star rating it has been given. The interior is very clean and fresh with some new furnishings, the bed is comfortable and the hot buffet breakfast has everything anyone could want. I didn't have to wait for a shuttle bus as the hotel used a taxi to pick me up from and take me to the airport.
Very convenient if you are traveling I44 and just need a place to stay overnight. Clean, comfortable, ticks all the boxes. Good selection of restaurants nearby that deliver to your room. Would recommend staying here.
This is by far the best hotel I've ever been to, the staff is so nice and accommodating. Always saying good morning and good evening anytime you walk in or out of the hotel. The area is good and I felt safe. I cannot rave enough about the staff. They are all so welcoming, it feels just like home. Anytime I'm back in the area I will stay here.
IT IS REASONABLE TO EXPECT THAT ALL DOORS AND WINDOWS WHICH WOULD GRANT ACCESS TO A RENTED HOTEL ROOM SHOULD LOCK. Springfield, Missouri, ranks among the most dangerous cities in the nation, and I DID NOT FEEL SAFE STAYING IN A ROOM WITH MY TWO MINOR DAUGHTERS WHERE AN INGRESS DOOR COULD NOT BE LOCKED. WE OCUPIED THE ROOM LESS THAN ONE HOUR, I REPORTED THE PROBLEM, AND NO ASSISTANCE WAS OFFERED. THIS IS GROSS NEGLIGENCE. I believe a refund is in order - not a Rewards credit or Travel Card. I cannot understand how Best Western can claim their "hoteliers are united by their deep commitment to delivering exceptional experiences and exceeding guest expectations with each and every stay," and then show complete disregard for our safety by failing to offer me assistance upon reporting the problem. THAT THE HOTEL CAN SIMPLY DENY A REFUND FOR A ROOM OCCUPIED ANY LENGTH OF TIME REGARDLESS OF THE FACT THAT THE REASON WE CHOSE TO LEAVE WAS CONCERN FOR OUR SAFETY MAKES IT SEEM CLEAR THAT BEST WESTERN, AND THIS HOTEL INPARTICULAR, IS MORE CONCERNED WITH MAKING MONEY THAN WITH THE SAFETY OF THEIR GUESTS. Traveling with my two minor daughters, I booked a room for the night of 2/18/23. We arrived at the hotel at approximately 9:50 pm. After eating dinner and getting ready for bed, I noticed that the communicating door was in the unlocked position. When I was unable to lock the door, I reported the problem to the Front Desk, but was offered no assistance whatsoever and was told that no other rooms were available. I advised that this was a safety issue, unacceptable, and that I would have to look for alternative lodging. At 10:41 pm (within an hour of our arrival), I notified the Front Desk that I had found alternative lodging, that we were leaving, and I requested a refund. I was told that a note would be left for the manager, who would be in the next morning. After staying overnight at an alternative property, I returned to this hotel the morning of 2/19/23, and spoke to the manager, Tonya Goddard, who advised that once we'd occupied the room for a period of time and because they had no staff to clean the room so that it could be re-sold, no refund could be issued. (Ms. Goddard and I did walk to the room, and she was able to lock the communicating door, so I believe that if assistance had been offered to me when I reported the problem then the door might have been locked and we would have stayed in the room.) I contacted Best Western's corporate offices on 2/19/23. I was told that they were only able to "become involved" with certain issues - such as cleanliness (Have a problem with dirt? Corporate may be of help. But if you've got a problem with safety, well that's not an issue with which corporate can become involved). A Customer Care Ticket was to be sent to this hotel for response. Ten days later, having heard nothing further, on 3/1/23 I again contacted Best Western's corporate offices. I was advised that this hotel's response was that no refund or partial refund could be offered. The representative said I would have to pursue other avenues (such as my credit card company); that corporate could not compensate on a safety issue. I disputed the charge with my credit card company, who advised that this hotel refused credit. I wrote to the Best Western Hotel Group's President & Chief Executive Officer, Larry Cuculic, and received a response from Customer Relations that the hotel advised a refund could not be honored, but did offer Reward Points. Customer Relations also offered a Best Western Travel Card for an amount approximating one-half the charges for my room at this hotel. (I declined these offers, as this experience has soured me on staying at any Best Western property in the future.) I submitted a complaint to the Missouri Health Department, to which no response has been received. Lastly, I submitted a complaint to the Missouri Attorney General's Office, which advised that they were unable to receive a response from this hotel, so have determined no further mediation is warranted. This hotel failed to ensure the safety of their guests, and no one is going to hold them accountable - not Best Western's corporate offices, not even the Missouri Attorney General's Office!
I had to wait 45 minutes for them to pick me up from airport to take me back to my vehicle after my return flight. I DO NOT recommend doing the park sleep fly option at this hotel. Pay the extra to park at airport so you don't have to wait so long!! I could've been almost home by the time the got me
This hotel has been remodeled. Less carpet. Same staff in place since a year ago. They are friendly and helpful. Has a very basic small indoor pool, nice full-size breakfast. Price is fair. I've stayed in the Queen rooms as well as the King Suites. Coffee and hot chocolate available in lobby year round. Nice size and clean. Beds are a little firm. I did peek in the rooms when staff was cleaning and saw that they really did pull all the bedding off to wash and placed clean linens on everything. Conveniently located across the street from a Dollar General and close to many fast foods and a grocery stores.
We were traveling by car with our dog and pulling another vehicle. Friendly staff. Great amenities for pet friendly environment. Also parking lot can accommodate vehicles pulling trailers with easy in and out access.
From the moment my wife and I entered, Tanya and Christina were so kind, helpful, and overall great conversationalists. What's more is we felt welcomed. Hard to find these days in a business, says this humble observer. We were planning a 4 day stay for my sons birthday, and they were able to accommodate. They were filled Friday, so they upgraded us for the same rate. Moreover, they called me by name every single time. Super personable. Kaitlyn and Shirley prepared a well rounded breakfast. Here's the kicker, there's good flavor and the eggs were NOT dry. Summer at the front desk had great professional bearing and showed great insight with the questions I asked. Most hotels close to the airport that I've been to are lack luster to say the least. But as you walk into the warm welcoming, and immaculately clean foyer, you know you'll be well taken care of by the entire staff. Highly recommend.
It was quiet and clean. Friendly staff. Beds comfortable and four pillows per bed. Carpet seemed clean. We stayed here because we read about crime issues in north Springfield. No issues at all at this place. They had the TV with a guide for channels which was nice. We would definitely return. Breakfast - Eggs, sausage, biscuits and gravy, greek yogurt, bananas, apples, waffles, etc. Breakfast area spacious and clean.
Stayed here before an early morning flight. Room was spotless, bed huge and comfortable. Check in staff are very helpful. Could not ask for more. Amazing value for money. Only 4 minutes from the airport
Very comfortable and clean. Quiet, pleasant and great service. Breakfast was good, the area was very clean, staff was available when needed and very accommodating to the guests. I Would highly recommend.
My stay in a pinch was a great stay. Clean and wonderful staff. Breakfast was pretty good. I will stay again sometime . There was truck parking next door which made my decision to stay. If I had time I would have worked out in there gym.
Good clean hotel for a good price. Try to avoid the Best Western in Hopkinsville Kentucky, a truly awful hotel. The Hotel is a little dated but the service was good and the breakfast was good, overall good stay for the price.
Everyone was extremely helpful. The breakfast was great and the service wonderful. Shirley (?) the waitress was excellent. My ride to the airport was taken care of by the hotel, including the tip! Nicely done!
Excellent experience. From check in to breakfast to check out. We were greeted by a very friendly person upon check in. She told us if we needed anything to be sure to let her know, and I felt like she genuinely meant it. Our room was #216. King bed. The bed was pretty hard, but the pillows were fantastic. The room was very clean and was up to date. Shirley, our breakfast server was exceptional! She is sure a hard worker. The breakfast was biscuits, gravy, sausage and scrambled eggs. There was even shredded cheese, hot sauce and salsa for the eggs-extra special treat. There was yogurt, whole milk, real cream, pancakes, waffles, bagels and toast. An excellent breakfast! While we were there a large family with 7 children came in. Shirley went above and beyond helping the kids. She helped each one make their pancakes snd get the things they needed. Then, there was a boy in the hall trying to work the vending machine. She went out and was helping him sort his money. He had a 50 cent piece and she told him not to try to put that in there. She even offered her own dollar to get the machine to work. Shirley is a real gem. Overall, excellent stay. This is our second time staying here and we will be back!
On the road from St. Louis to Denton, TX, we found ourselves in need of a hotel room, but most places in Springfield were booked due to a convention. I phoned the BW Springfield Airport Inn as a last resort and fortunately they had rooms. The receptionist that took our call, Beca, was so nice and helpful. We hadn't eaten, so she recommended Alli's Family restaurant nearby where we had an incredible meal at a very affordable price. The next morning, a decent breakfast was ready in the breakfast area, where the lady who worked in this area was also very friendly. It was almost like being among family. Our room was clean, but if we're in Springfield again, we'd stay here because of the friendly service.
Stinking Smoked Out NonSmoking room. Terrible terrible terrible. It literally stuck in our clothes the next day. When ask for another room they had none. Full they said. I was SO embarrassed of the odor. It smelled as a smokers convention for Old Lady's perfume Salesman Stayed and Lived in it until they passed and had to be carted out. You shouldn't have to pay for a room you specifically reserved to be nonsmoking when it stinks of a retirement home bar!!
We chose to stay here a second time after a great first experience. The rooms aren't fancy, but it's clean. Shirley does a great job in the mornings with breakfast. The area is always kept clean, and she was helpful with my kids. Give that sweet woman a raise! Thanks for another great experience!
We've been on the road 600 miles a day and Christina,the host, took care of us from check in to solving problems that arose. She is always friendly and helpful making visitors have a great stay at this Best Western.
Great place to stay. Tanya was very welcoming on my arrival and Shirley puts on a wonderful breakfast. Beds were quite comfy and the room was extremely clean. Love the pillows! Ali's family restaurant nearby is a wonderful place to eat if you're hungry LOL. They sent a taxi to the airport to pick me up and book me a taxi the next morning as well. Great service
I stayed at this hotel twice during my recent visit to the Springfield/Branson area. They currently contract with Yellow Cab for their shuttle service, and while the drivers are very courteous, the service is a little slow. I waited for over an hour for a shuttle to the hotel on one occasion. From the hotel to the airport, the shuttle runs every hour so you can reserve your shuttle in advance with no issues. All hotel employees provided exemplary customer service. Rooms were clean and adequate with comfortable beds.
Desk staff was very pleasant. Room was ok, clean. Bed wasn't that comfortable. Plenty of USB and regular outlets for charging. Hallways were noisy, no sound deadening. There were lots of loud kids and we had to be up at 3:30. They had grab one go bags with banana and muffin. We were offered water or a Coke, but couldn't take into the airport. Location was great for early morning trip to the airport. There were no diet drinks or bottles of water in the vending machine on the first floor,Hore
Pillows were awful, and I would have liked a blanket to cover with but none in closet. Other than that it was fine. Breakfast was promptly at 6am, so I grabbed it on the way out the door to airport. I would stay here again.
We have stayed here before. It's very close to the Springfield-Branson airport and has a free contracted yellow cab shuttle. The front staff ladies are very friendly. The grandkids enjoyed the pool. The room and facility is very clean. The room rate of $125.00 was very reasonable considering the yellow cab was $22.00 including tip. I saw the request slip filled out. There is a very good Mexican restaurant in a 5 minute walk. We will stay here again on our next trip.
Need to catch a plane very early in the AM. I was staying 3 hrs away from the airport visiting family. I booked the room the a week in advanced. to be closer to the airport the night before my flight I have done this before. I was pleased with this hotel. it has a free shuttle( taxi now) to the airport. the room was clean. the gal at the counter was super nice and friendly, It was my second time staying here for the same reason. I will stay again on my next visit to see my son and his family. Also the rate for the area was better then any where else .I did not eat Breakfast since I left at 4;00 am.
I thought I would give the Best Western Chain an opportunity to gain some of my business, I travel weekly for work taking a team of up to 5 people to each visit. I am titanium with another hotel chain and Diamond at yet another. Their customer service rep was rude when asking about a status match and went on to tell me I wouldnt get credit for my stay. What happened to we want earn your loyalty I will not stray again.
This hotel is my go-to for flying early out of Springfield SGF. The best thing about this property is the staff! So friendly and kind. Consistently upbeat and professional. Courteous and accommodating. The rooms are clean and quiet. The WiFi is excellent. There are restaurants within walking distance and the complimentary airport shuttle is just the icing on the cake. Always stay here when flying out of SGF and will continue to do so.
Front desk staff at check in was amazing, I was stressed and she was friendly, much appreciated. Rooms clean, comfortable. Coffee at front desk. Much needed . Breakfast area clean, great presentation staff friendly
The Staff was helpful. After a very long 15-hour drive, it was nice to see a friendly face when we walked in the door. The rooms were nice, the beds comfortable. There isn't a hot tub, but the indoor pool area was great.
I definitely will stay here again, perfect location, I felt very safe, parking lot had plenty of parking, staff is very friendly and helpful. Only minor problem with driving on Chestnut was hard to see the hotel sign due to trees overgrown and blocked the sign, and passed up a couple times (just a minor issue). I recommend staying here if in Springfield, MO.
Very good hotel for the money. Location excellent for highway commute. Dollar General, Casey's, McDonalds, Wal Mart Market, and a grocery store all within a mile or so. Chestnut Expressway less crowded than many of the other hotel road. Wish hotel would have had a hot tub.
Not what we expected from a BW Plus. First pet room smelled way too strong, moved us across the hall and it was fine. The beds were not good. Breakfast just ok. Internet very slow. Good dog area with large grassy area. Service very good and friendly.
Rooms were very clean. We had a handicap room and the walk-in shower was great. Even had a mat to put down in the shower to keep you from slipping. Good variety of food for breakfast. Both hot and cold food available. Friendly, helpful staff. Would recommend this hotel.
We arrived in Missouri from Wisconsin for a day trip to pick up some beautiful puppies. Unfortunately we ran into some problems and needed to stay the night. We had no idea where to go, a quick cold call resulted in a friendly person at the desk answeing, reassuring us that they would have no problems taking in us and our new pets in. We arrived tired and hungry after a 12 hour road trip. The staff was friendly, responsive and helpful, we quickly had a room where we could relax and eat. The room was clean, well stocked and the beds were super comfortable. Although our stay was short it was exactly what we needed, when we needed it.
My room was spacious and clean, with a comfortable bed. Becca at the front desk made me feel welcome right away. She was also patient and helpful, assisting me in printing various travel and work documents late into the evening. Here's only reason I didn't give 5 stars: At one point during my stay, I noticed a low, rumbling sound coming from below me, which I imagine was from the air conditioning system (or something in that vein). It was unpleasant, but only lasted 10 minutes or so.
After a 12 hour day on the Road driving --- getting to a Hotel I was not familiar with -- little concerned as usual about wanting/needing a good nights rest --- This BW Hotel made my check in about 2 minutes long, gave me a room by the stairwell that led outside, with plenty or parking room. The Hotel was and room was quiet and clean! I plan on staying here again when I am Springfield again.....!!!
We've stayed here twice now and both times it was a pleasure. Friendly staff, clean rooms, good breakfast, definitely a great place to stay. My family and I would recommend to anybody if you're in Springfield.
We booked a room at the Best Western Plus for five consecutive nights. We were in town for a wedding, and the hotel was near the venue. We were entirely pleased with our stay. The staff was excellent - always pleasant, friendly, and helpful. Shirley kept the breakfast area well-stocked and was cleaning and wiping down surfaces if she wasn't filling the warming trays. An added treat was the fresh lemon water that was always available in the lobby. If we ever need a hotel in Springfield again, this one will be our choice.
This was a last minute stay for us. We went to the Wilson Creek battlefield and needed a place for the night. The ladies at the front desk were so welcoming. The room was nice and cool and just big enough for all of us for the night. The pool was very nice for the kids as well. Breakfast was a pleasant surprise. My kiddos love waffles and they had plain as well as blueberry and all the toppings you could imagine. Biscuits were soft and the gravy was nice. Eggs and sausage with cheese and hot sauce suited us adults well. Also had donuts and muffins as well as cereal for my non traditional breakfast eaters. The coffee was great!! Usually you don't get good coffee with these breakfasts. Loved that they had splenda as well. That seems to be hard to find here in Missouri. The beds weren't too firm either. Was a nice stop off!!
We needed a place to stay near the Springfield airport before flying out the next day. We were greeted warmly upon arrival by the front desk person, Tonya. We explained our situation, flying out the next evening and she arranged for a late check-out and a shuttle to the airport. Our room was very clean and everything worked as it should. Breakfast the next morning was exceptional. I highly recommend this hotel if you need to be near the airport.
I booked this hotel to stay close to the airport the night before our flight. The woman who checked us in was super nice, but that's where it ends for me. The hotel was dim when you walked in, and the rooms had a lot to be desired. Our room seemed run down, but somewhat clean. The best was the bathroom. You could not open the door completely, because it hit the front of the toilet. This is not my caliber of hotel, and I was happy it was only an overnight stay. I booked this based on reviews, but I have to say, I'm not understanding how this place is getting 4.5 stars. My only guess would be that's it's close to the airport???
I stayed here to make driving to or from early and late return airline flights safer and more comfortable since my home is several hours away from the airport. In addition to its quiet, convenient location in a non-congested area near the airport, this hotel offers the right touch of amenities and has a very friendly staff. And for those who like a great breakfast to start the day, the complimentary breakfast buffet is that. Shirley runs that service and provides the best selections and presentation you'll ever see in a moderately priced hotel. Try the biscuits and gravy. It's the best.
We had a great experience at BW. The staff are awesome!!!! So friendly and attentive! They made sure we had all we needed, even knowing they were booked to almost maximum capacity over Memorial Day weekend. Our room was clean and neat. Tonya is an exceptional mgr who makes sure things are taken care of!!!! We would def stay again!!
Christina was very helpful and friendly and would love to come visit again thank you Christina. The room was clean the bed was comfortable and I would definitely stay at the best Western plus Springfield airport Inn again.
Dont stay here unless you plan on being up all night. People in the halls all night, mechanical work being done on vehicles in the parking lot, gave up sleeping at about 5A…showered and left. Front desk clerk was kind enough to give me some coffee. People already lined up for breakfast that didnt start til 6am. Pretty sure with the number of people i saw being let into side doors that a lot of them did not pay to stay there.
Clean rooms and very friendly staff. Good breakfast. Easy check-in and checkout. Always stay at this Best Western when we visit family in Springfield. Our family from Texas also prefers these accommodations.
Great staff all around . wonderful stay. Swimming pool was wonderful. Friendly clerks. The togo bag was so thoughtful and kind. Thank you for the care and great breakfasts. Hope to return in the near future.
Everything about the hotel itself was great. VERY friendly staff, clean and comfortable. Close to expressway. There wasn't a lot around in close proximity to the hotel in that area of Springfield and a little overpriced for that particular location.
Stayed for two nights for a softball tournament in Monett (about 45 min drive). The hotel was clean other than minor wear in the room. The beds and pillows were comfortable. The bathroom is very small, but sufficient. Breakfast area was very clean, standard continental breakfast items available, and the coffee was decent. Note there is not a coffee maker in the room. This was on less busy side of Springfield, with easy access to the interstate. The parking lot was well lit at night. Only about 15 minutes to many restaurant options and Bass Pro. Will stay again the next time we have a tournament in the area.
Stayed one night while visiting family. We needed to catch an early flight and stayed here for the airport shuttle. Staff/owner made special airport shuttle accommodations for us. Very clean hotel, friendly staff and room was clean and bed comfortable. Would stay again.
This was a well ran and clean property. After driving all day from Columbus we arrived to a clean and fresh smelling room. The bed was comfortable and the level of service was fantastic. I especially loved the side garden. It was nice to wake up and smoke a cigarette amongst the trees and beautiful green grass.
My room was fantastic. Completely clean and beautiful. The breakfast, provided by Shirley, was incredible. Customer service from the front desk was best. Thank you, Best Western Plus staff. Next time I want to use a hotel, I will for sure put Best Western Plus at the top of my list.
They must be paying people to write reviews about how clean this place is and what a great location. Either that or those people are used to staying in terrible hotels. This place is a dump. The rooms stink. We even asked to change rooms and the new room stank. It is in an area of town that is a total Ghetto. I would not feel safe having my wife walk our dog. Also - it sits right up against a semi-terminal so there are semi trucks pulling into that lot all night and they vibrate the whole building, and then they crank up the engines on their reefer units and you listen to them run all night. I can't even believe Best Western allows this to be part of their franchise. The rooms were dirty - and I mean dirty. The fabric on the furniture was torn. The lamps were literally rusty. All night long we were basically wondering if we were going to have bed bugs in our clothes and luggage. It was SO GROSS. And we stay at Best Westerns all the time. Again - DO NOT STAY HERE. I don't know where they got these reviews about cleanliness - this place is a stinky smelly dump! We wanted to burn our clothes after staying here from the smell in the rooms.
A really great hotel, staff was all very friendly and always welcoming. Bathroom in the suite was a touch small but other than that a great stay. Breakfast areas was clean and food was always hot and stocked.
I have to say, I've stayed in a lot of hotels but this one was my best stay! The staff is awesome, welcoming and went out of their way to make the kids feel at home! Christina at the desk is a gem! She's accommodating, makes it a point to know you, super friendly and respectful! Don't lose her! Thank you again for a great breakfast and making sure we had everything! Super comfy beds and clean. Make it a pint to stop…you won't be disappointed!
Staff was so friendly but there were a couple problems. The bathroom sink wouldn't drain. Kept turning the thermostat down but air would not kick on. It was very hot and stuffy. Customer should have full control of room temperature, not management.
Nice friendly staff! Couldn't ask for a better experience. Front desk help was very funny. Nothing better than to start the day with a great laugh. Great sense of humor! Love this place. Will definitely return next time in town.
The hotel was very clean and we were able to check in early. The staff was friendly, and efficient! Even received a breakfast bag for our trip to the airport. Shuttle to the airport was free and on time!
I haven't seen a hotel breakfast like this since 2019. Shirley does a great job. Eggs, two kinds of sausage. Biscuits and gravy, waffles, and a whole lot more. Peanut butter and cream cheese for the bagels too. Hotel is fine too. Will stay here again if I'm in town.
The Airport Inn is conveniently located just off highway 40. Parking was easy for my pickup and 20 ft trailer. The staff was very friendly and accomidating. The room was clean and confortable. Breakfast was good. There is a restauraunt within walking distance with good food, large portions, and good prices.
First hotel that I went to that the breakfast was hot the whole time. We went in at 7:30 and it was so hot it had to cool off before I could eat it. The food was great and the room was too. The rooms were clear and sheets fresh.
Went to a wedding. Came back to room and found that due to confusion on reservation all of our stuff was removed and placed in a plastic bag, They did call us to advise that all of our stuff was in a bag but couldn't take the call during wedding ceremony. Got back to hotel moved back into our room. Everything was in the bag. The hotel staff was very good and we will come back End of story
This hotel is one I have stayed at over the past 7 years as I visit my Dad. This time I stayed to attend his funeral. It is a clean and friendly place and the people who work there appear to enjoy their jobs and care about the customer and the place in which they work! I have never been disappointed over the years!
This was the cleanest, friendliest, most pleasant motel we've stayed at in a while. The price was good, breakfast had nice selections, the front desk/lounging area was accommodating to our large group of teenagers, and the beds were comfy. Good stay!
Super good customer service by front desk employee "Jen". She was thoughtful and caring. Any company would be lucky to have an employee like that. I hope she is appreciated by senior management. Way to go on hiring a top notch employee.
I am a Best Western rewards member and got double rewards points which is nice. The hotel needs a little updating but overall, it was a nice stay. It's off the beaten path out by the airport and I'm not sure why it is rated a PLUS. I didn't see anything special about it.
The accommodations are great; rooms are clean & bed is comfortable. If you are travelling with a pet; they have a small dog park for your dog to enjoy. I would recommend this hotel to anyone travelling in the area.
It was a great stay, service was good. Would definitely recommend. The area was close to downtown Springfield where there is plenty of good restaurants and places to visit. Parking could be better, I doubt there is enough parking for all the rooms there. But would definitely recommend this place.
We were very surprised at how clean, friendly and quite the hotel was. It was booked, with an indoor pool so you know families will stay and its pet friendly. I expected it to be noisy and maybe the room smell funky but it was the opposite. We had a good night's sleep and the room didn't smell. Breakfast was nice and the staff was very friendly. We will be staying here again.
Friendly, clean and comfortable. We will go back. We are in that area several times a year and found a new GO TO place or stay. Food area was clean and always stocked with a wide variety of items. Pool area was just big enough and enjoyable
I'm a Diamond rewards member and stay almost exclusively at BW properties. The staff at this location all exemplary in their respective positions. Fun, friendly, professional, and welcoming! Chris, Tonya, Becca and Shirley, all went way out of their way to make my stay more comfortable. Thanks! The property is well-maintained, the hotel and rooms are clean, and the breakfast dining area one of the cleanest I've seen. The team members here, are exactly what keep customers like me coming back. Kudos BW! Great work at this hotel...
The staff was great. Nice clean rooms, close to everything you need and enjoy doing. Breakfast selection was good fresh and hot food with a good amount to select from. Pool area was nice. This hotel is very much recommended.
Room was clean. Having a charger for my Tesla was super convenient. Breakfast was wonderful. It might just be the area where this hotel is located but I could feel I was the only one wearing a mask. The only thing I would really change is maybe removing the old CFL technology from the lamps and room lights and replace them with warmer LED solution. It was quite jarring to turn on the light for the first time since the pandemic started and seeing one of these old CFL bulbs messes with my eyes and well being.
Absolutely nothing wrong with the property or the staff. Clean room and friendly staff.Close to the airport. Would definitely stay there again.If I had a complaint it would have to do with a lack of eating establishments near the hotel, which obviously has nothing to do with their service.
We showed up unexpected during a snow storm. We got a clean room and they were friendly! Our room was clean and everything was very comfortable. Their breakfast had a lot of choices and also very clean!
The service was great, room was still being cleaned when I arrived at the door. Everything seemed pretty clean. The walls are thin....heard an alarm clock go off 2 rooms away at 2am. I was leaving early, so didn't matter much. But if you want to sleep without hearing anything, this is not the place. If you're a heavy sleeper & want to be close to the airport(3miles away) then this is perfect for you.
We got checked in, ran to grab some food, came back and ate, then went down to the pool. While my kids and I were there, the dryer caught on fire! Staff didn't alert any of the people in the rooms. Smoke filled the entire lobby. My son and myself have terrible asthma, so it was very difficult for us to deal with it. Luckily I had my keys with me, so we were able to sit in our car with the heat on, which was great since we were wet from the pool. Staff said nothing after the fact, they didn't check on anyone.
Nice property Nice Staff Airport shuttle Overall I enjoyed my experience with this hotel and its staff. No issues with anything in the rooms, yellow cab shuttle to airport, and decent all around property.
We stayed at another BW property in the Springfield, MO area when we went west 10 days earlier. When we were on our way back home, we opted to stay at another BW that was closer to the interstate if possible. This location fit the bill and it was a joy to stay at. Looking forward to staying there again when we head back west.
The hotel was clean. The pool was open and warm. Breakfast was a wide variety and tasted good. The hotel was able to accommodate our large family with conjoining rooms which is great for us with small children. Highly recommend for anyone traveling with small children!!
We have stayed there 2 times and both times 3-4 days. Our go to hotel while we are in Springfield. The staff is very nice, polite and helpful. Rooms are clean, the beds are comfy, and the breakfast has a variety of food for everyone. Kids loved the pool
I stay here when I take my daughter back and forth from college. Have always had a wonderful stay! Will use this hotel for each stay. Especially love the shower, a nice hot shower. Bonus is this hotel is not far from the college and is not to far from the highway.
The hotel needs and up date badly. The shuttle service to the airport was a cab and not the hotels so they were late getting to me. The people were nice but the rest needs help. It was my first time staying and I don't believe that I will stay there again.
All the personnel are great. Especially Jen who went above and beyond to help me figure out how to solve my issues with change. Good Value for the money. Coffee, water and apples available. The Gym was in good shape and usable.
Very clean facility and room. I was impressed by the electric car charging station. My next stay may be with me driving my Chevy Volt! The staff was a friendly and helpful and the morning coffee was good too!
The room was clean and comfortable. I am very picky about hotel rooms and I had no complaints. The breakfast was good. Definitely worth the amount I paid for the room. One of the better rooms I have recently stayed in.
Very clean and welcoming hotel. Only stayed one night to catch a flight, but very pleased. The room was very nice and the staff was welcoming and got us set up for a shuttle to the airport the next morning. Would defintely stay there again if we were in the area.
I really enjoyed my stay at the Best Western Plus, Springfield, MO airport, Nice, Clean, and comfortable place, they have one of the friendly staff who goes over and above to make the stay a real comfortable, Management does take care of this place, real well.
The only issue I had is with the person at the front desk during checkout on morning of Nov 13, 2021. I went to the front desk to buy water since the vending machine on first floor did not have any and the vending machine on second floor was out of order. I was waiting at the front desk when I saw 2 hotel employees smoking outside lobby doors. The employee that was supposed to be at the front desk was standing so she could be seeing if anyone came to front desk. I rang the bell and no one came plus she remained outside smoking her cigarette. Another customer came to front desk to inquire about check. I gave her the info and she left all while the front desk employee remained outside smoking. Finally I started to walk out, then she put out her cigarette and came inside with a smile on her face. How fake!! When there is a customer at the front desk, you put out your smoke and come in from outside. I didn't even talk to her afterwards. My experience at the hotel was great prior to this incident at checkout. The lady that checked us in was great and addressed any issues we had. Kudos to her.
Easy to rent a room, good prices, great employees with great service. The room was very nice, lots of room, clean. Loved the microwave, refrigerator, and accommodations. Animal friendly as well. A+++++
Check in was great. The girl that checked us in was really nice, and actually all of their employees seemed friendly. The room was pretty small and the bathroom was tiny, but it was very clean except for the wall by the window. I thought the mattress was a little too firm. This hotel is located way out of the way for shopping, so for that reason alone I probably wouldn't stay here again. It was pretty inexpensive stay, so I guess there's that.
Everything was fine except for one very important detail……pillows! FYI, 99.99999% of people like regular sized pillows, not the small square pillows that hotels are using nowadays. Spend an extra $2.14 on the normal size pillows and maybe you'll get better reviews. A good nights sleep also plays an important role in reviews.
The facility was clean and fresh. The staff was courteous and friendly. The breakfast was pretty good with waffles, scrambled eggs, sausage, juice, coffee, toast, yogurt, etc. They have fitness center and an indoor pool too.
We really enjoyed our stay. the staff was very friendly and accommodating. The room was clean! and property was clean and well maintained. The staff had hollowed candy bags to give to the guest children and doggie treats for the pets. I would stay here again in the future.
We just completed a month's long trip across the US. When we found this Best Western we decided to try it as we haven't been to where there were any Best Westerns in our path. It was the Best! We will definitely use Best Western Plus on our future journeys. They are clean, pretty, and the beds are the most comfortable we have ever had in a motel. The heating AC units are very quiet. It was just an overall wonderful stay.
We highly recommend Best Western Plus Springfield Airport Inn. The staff were most accommodating and friendly and our room was in excellent condition. We had an early flight out the next morning and had to leave the hotel at 4:00 a.m. The hotel provided us with a shuttle to the airport along with a breakfast snack free of charge.
The power was out the entire time I was at the hotel. From about 9am to about check out. It wasn't a staffing issue and the hotel was very nice, just inconvenient not having lights or heat. Staff was very nice and the continental breakfast was great! I'll stay again.
Hard to understand what the Plus is supposed to signify in the brand - perhaps the indoor pool. This place was ok, decent hot breakfast tho no soy milk which as lactose intolerant, we certainly appreciated at the Amarillo BWP.
Nice place, friendly staff, very clean….overall, great. This was a business trip and we were exhausted , didn't want any problems and we didn't have any. Shirley was outstanding when I original checked in. Many rhanks
We had a great stay - mixed visiting family with a soccer tournament. The hotel was clean, staff was friendly. My grandson and his friend enjoyed the nice indoor pool. Hot breakfast was good and well stocked! Parking was well lit.
Wife and daughter's first full day, they put do not disturb on door. They were gone all day and when they got back the door was cracked open and the do not disturb card was gone. I don't understand why someone went in their room and definitely don't understand why they didn't properly close the door. Another weird issue was their keys didn't work properly after that. The place also charged my card full price hours before they ever checked. Room was booked through bookings.com and said payment would be handled onsite.
It was such a great hot Breakfast with sausage and eggs and biscuits and gravy, waffles, orange juice and coffee. Such a great addition to the stay while traveling for work. Also next door they have parking for $10 a night if you have a big trailer that won't fit in the hotel parking, very convenient!
This is the third time that I have stayed at this property, always before flying out on an early flight. It is not in the prettiest part of town but it is very quiet at night. The motel is up to date on furnishings and seems to be very well maintained and cleaned. Staff has always been friendly and helpful. Close to airport. Grab and go breakfast bag only a banana and a cheap wriapped muffin.
.Very nice property, clean, easy check-in and great staff. Decent hot hotel breakfast. Only thing I would mention and this is really the fault of the state of MO, not the hotel per se, while the staff was masked, etc, almost all the guests were unmasked as if it was 2018. There was even a beligerrent anti-masker in the parking lot as we were leaving. All this in a state that is not exactly a leader in the fight against the pandemic. We had no choice, but had we, we would likely not stay in MO in general. But again, the hotel and staff were very good.
They went above and beyond for me to get the room ready and set up for my son's honeymoon. Candies, ride peddles, Teddy bears, candles, and they didn't even charge me anything extra! Amazing staff!!!!
Easy check-in. Room clean and ready to go. The A/C wasn't very powerful, but it worked okay for one night. Free shuttle service back and forth to the Springfield Airport, only 10 minutes away. Attendant carried our luggage downstairs when the elevator was temporarily out of service. Easy check-out. Shuttle prompt early in the morning. Bagged breakfast was appreciated, but minimal. I'd stay there again. Thank you!
I would give it 5 but the ac didn't work the best nd had a musky smell. There was sitting water in. The breakfast was good. Becca was very polite and good at answering questions. 1st time there from Minnesota.
Found this hotel room online last minute when our travel route through Missouri changed in order to avoid severe weather. Arrived late with tired and grumpy kids so when our room smelled of old cigarettes smoke I did not complain but just went with it. Was nice that the room had a mini fridge and no other complaints about the cleanliness of the room. Breakfast was nice. Really my only other complaint was the fitness center and pool hours were very limited. I believe they closed by 9:00 p.m. and opened later in the morning as well which was not convenient for use. Staff was friendly though and parking lot was small allowing for easy access when unloading and loading baggage. Room was outdated but as long as there are no bugs I do not complain. Was nice for a quick last minute booking.
Fantastic stay, East facing room-windows welcoming Sun-rise, Meticulous clean. Well designed and spacious rooms along with Comfortable Mattress and maintained furniture. Nice breakfast. Very receptive Reception. Thx Sonali for your great hospitality.
The hotel itself was extremely nice. However, we did have a problem with the corridor outside our room. Someone had vomited immediately outside our door. It occurred at about 2 a.m. when I was awoken by someone getting sick. I thought it was in the room next door, but it was actually in the hall. When we got up to have breakfast, we were greeted by a mess. The hotel was aware of it as they had placed a scrub bucket over it, and a sign over the spot next door. We had to wiggle our way around the bucket so we didn't step in anything. Not a way to start the day Location wasn't the greatest. All the major restaurants were on the other side of town, about a 20 minute drive.
This is a beautiful place! Front desk staff were extremely friendly, beautiful decor throughout, room was beautifully decorated, beds were comfortable, breakfast was good--cannot say enough about how wonderful this Best Western Plus was! Will definitely return if we are in the area!
Was pleasantly greeted upon arrival. Shuttle arranged and provided by Best Western (including tips) was prompt and convenient. (24 hour service by yellow cab). Great place for dogs. with grassy area for walking and playing. Corvid precautions practiced
Overall experience was excellent! The pre check in service and express check out were both very easy. Staff could not have been more pleasant. Could have used a TV channel guide. Covid restrictions may have caused that to be missing. Very clean room and lobby!
Room was tiny, bathroom was tiny, reserved two queen beds, received 2 double beds and when I called the front desk the lady was rude and said "Thats what happens when you use third parties to book your room" there is nothing I can do about it. wont be back
The room was extremely damp inside, I'm guessing high humidity outside but why so bad in the room? Maybe bad window ac unit??? Coffee in lobby was not even warm let alone hot. I mentioned it to the girl at the front desk and she could care less. Her reply was she made it 2 1/2 hours ago and that was basically it. I Discovered my room was not cleaned nor sheets changed after a long day in business meetings all day. I informed front desk of this as well and front desk reply was That she was sorry. Obviously it was not a good experience and will avoid a Best Western Stay as much as possible in the future.
I usually don't write reviews, however I'm going to try and help out this business and any other guest that might need an honest opinion. The room sheets are clean, the room smelled too musty. I'm blaming the carpet and the window air conditioner. The toilet seat was loose and the bathroom fan didn't work well enough for this small bathroom. All in all I give this a 3-4 out of a 10. I will be asking any place I stay at from now on, if they have carpeted floor, if they do I'll skip. In my opinion, they cannot clean the floor carpet enough for the room to smell fresh.
We found that this hotel had a Tesla destination charger plus a J1772 charger. Call ahead and they will put traffic cones in the charging spot to save it for you! Very friendly staff and very clean and neat hotel.
Flew in one day, picked up a puppy and then left the next, so it was a short visit. The receptionist was great and the rooms although small, were very adequate. Nice and clean even though it was a "pet room" and there was a nice, secluded "pet potty area" by the room. It is an older hotel and the rooms are rather out of date, but if sleep is what you are there, for you'll have no problems!!
I have a family of six and rooms must function well for things to go smooth! Staff was awesome and breakfast was great! Rooms were very clean. Bathroom toilets and fans need updating- otherwise a perfect stay!!
The facility and room were in good condition. The bathroom showed some typical wear-and-tear but it was not troubling. The bathroom was small. The bed was very good and the AC unit hummed but it was not loud enough to be annoying. Breakfast was a nice, expected combination of hot and cold foods and was well stocked. The eating area was kept clean. We did not use the pool or exercise room. The staff was polite and genuine. We were later than expected on our arrival and had already received a phone call about our status. I thought that was a nice touch. That was a first time for me to get a call. The location requires a drive to shopping, entertainment and restaurants. On the flip side, it is in a quiet part of town.
We had a great experience here. The pool was clean. The staff was incredibly helpful and kind. Breakfast was good. Our room was clean. When we went in April, the staff was taking the appropriate precautions.
The room was very nice, clean, and spacious with a refrigerator/freezer and microwave. The hot breakfast was quite good and included a nice variety. The staff was very friendly and helpful. I would definitely go back.
This is was the worst hotel stay we have ever had. I am surprised it has as many good reviews as it does. Upon arrival we asked for the complimentary shuttle information since we were going to drop off our vehicle at the airport nearby. The shuttle is actually just Yellow Cab & we waited 45 minutes at the empty night time airport for our cab. The man who picked us up was driving a filthy vehicle with missing seatbelts, speeding, & telling us about how he punched out a passenger once that was under age. He also mentioned he was late to work today because he over slept & that's why he was so late to pick us up. Once we finally made it back to the hotel we noticed a stack of flyers at the entrance with nearby food for the guests, I snagged one & noticed Alli's restaurant was next door to us. The flyer said they deliver after 5 to the hotel, at 6 PM we called & the lady who answered told us “we don't deliver to anyone except door dash & grub hub” then hung up on me. I called the front office & they told us they're manager and the flyers might be mistaken then. So we door dashed from elsewhere. When folding down the bed sheets on the bed, there was a tick in our bed which was alive. We took photos of it then flushed it down the toilet & barely slept the rest of the night in fear of more ticks in the bed. We then discovered a tick attached to my boyfriend in the morning which we had to pull out & flush as well. Hoping he didn't contract something from the tick. The room had an odd smell & the AC blew straight up into the curtains causing for poor circulation in the room all night. There was no comforter. Only sheets & a scratchy wool blanket. To top it off, this hotel allows pets which is normally no inconvenience to us however at 7 AM, there was a dog barking in a room near us until well after 8:30 AM non stop. We will never come here again.
One of the best.....and we stay at a lot of Best Westerns!!! Friendly staff, great breakfast, clean pool area and clean room!!! We will return!! We would recommend to anyone for their stay in the Springfield area.
It was very pleasant breakfast was a small selection. Rooms were clean bathrooms was small especially for a big person doors didn't close good in bathroom. Entrance door didn't open or close easy. Just minor things like that but overall it was a pleasant stay.
I don't consider this to be a BW “Plus”. Greeted with lemon infused water and a pleasant person at front desk. Basic room. No hanger on the back of the bathroom door to hang nightwear. Can't open closet door and entry door at same time. Bathroom door rubs against toilet. TP shreds on contact. No lotion. Fortunately brought my own. This from room 232. Maybe other rooms are better. But…what really ticked me off was that the bed wasn't even made. Sure. Fresh towels and trash emptied. But really??? I guess the housekeeper is not permitted to make beds at this time. Don't know if this is all hotels or not but it would have been nice to know. We ended up leaving the do not disturb sign on the door. If you aren't going to make the bed, and we don't need clean towels every day, then why bother getting in. I will say breakfast was ho-hum but they did have shredded cheese, salsa and hot sauce for the eggs. Not a great experience but disappointed and tolerable.
Nice, very clean room. Comfortable beds. My only complaint was we were the last room at the end of the hall and some guy kept going out to smoke and propped the door open so smoke went in the hall. That was not the hotel's fault though. Why prop the door open, just take tour room key. The breakfast bar was amazing. We stayed at 2 other hotels for around the same price and this one by far was the best! I appreciated the non carb options - especially the Greek yogurt (name brand) w lots of topping options (nuts, chocolate chips, granola, etc). Nice selection of other typical breakfast bar items but had more condiments - flavored syrups for the waffles, etc. Nice pool too!
I had a great stay. Everyone was very friendly and wanted to be sure I had a great stay. The rooms were clean and updated and maid service again!! I also appreciated the great hot breakfast which was well service and hot at all times. Thank you!
We use this Best Western for all of our out of the area travels. The service to the air port is swift and our car remains on site for our return. Accommodations are clean and comfortable .Breakfast filling and tasty. The staff friendly and competent.
The staff was friendly so they get 3 stars.Room smelled of cigarettes, 2 flies in the room throughout the stay, could not get rid of them!!The A/C unit was not producing cold air so it was very humid overnight. Booked for 2 nights but only spent 1, did not bother to ask for a refund as I figured I should have known better given the price but $224 for 2 nights is a lot of money. I thought a hotel price of $30-$50 did not make much of a difference but apparently it does. I wish I had shelled out the extra for one night at Vandivort rather than paying for 2 nights at BW and ending up sleeping on a friend's couch the 2nd night. It was much more comfortable on the couch! No flies, no smells and good temp. Again, the staff were good, BW management needs to step up their game. Or perhaps I'm the wrong clientele.
Friday, June 26th was my 3rd stay at this property.. The room was clean, the beds were super-comfortable, and all was quiet and peaceful. The property is about 8 minutes by car from Springfield-Branson airport. The Best Western Plus Springfield Airport Inn provides an hourly shuttle to and from the airport via local taxi cab -- fare and tip prepaid. You can park your vehicle at the Inn for $6 a night (almost half the cost of airport long-term parking) while you are away. All in all, this property more than met my needs.
Everyone was so nice and accommodating. It was fairly quiet also. So handy to the airport and to visit family in Springfield. Thanks for all your help. Also handy to Walmart to buy water and other essentials.
The building is older, but our room appeared to have been redone recently. The bathroom fixtures were new. You could see light around the door, but other travelers were not noisy, so it was fine. The breakfast offerings were good. The main downside was that there was no place to eat nearby except a local diner (which we tried and would not recommend).
Clean and friendly! The check in was quick, and they made my arrangements to the airport very easy. The room was clean and comfortable. The stay was worth the rate. I would recommend to anyone traveling in the area.
We have stayed at many Best Western hotels. This was the best by far that we have experienced. The staff was excellent. The property was super clean and the first actual hot breakfast served since the Covid restrictions. The shuttle from the airport and return was by taxi. The hotel picks up the tab and the tip so your trip is just you and your party. Excellent way for the hotel to provide transportation. Good job Henry.
The room was spacious, clean and comfortable with TV, microwave, fridge and little coffee pot. Respectable selection of TV channels. Staff is very helpful and friendly. Didn't have time for the fitness room or breakfast, (but the waffle that went by looked delish!) In passing, looked like assortment of fruits and other things as well. Clean, no odors, elevator to 2nd floor (which I appreciated.) Free shuttle to airport (with tip for driver included!!!) In my experience, this motel is as described! Definitely would stay again! :-)
We've been to Springfield twice, stayed here both times. The hotel is very easy to get to, and convenient to Bass Pro and most of the other attractions in the area. If/when we return to Springfield, we will definitely stay here again. Wonderful accommodation and a great staff.
Hotel was great as always. Did online check in while I was still out of town so my wife could get into the room. I use this property whenever I have a really early am departure or as in this case a really late arrival as I live about an hour and 15 minutes from the airport. In this case, landing after midnight with an early doctors appointment in the morning in Springfield. While I couldn't sample the breakfast this trip because of the doctor's visit, it has been good in the past. Will stay there again when the need arises.
We stayed here overnight recently because of a Hotwire deal we got online. The hotel met our expectations and the staff was friendly and helpful when I forgot my toothbrush and toothpaste. The breakfast had quite a few options and was tasty.
I had last minute reservation. Front desk was very nice. Hotel and room was very clean. I was pleasantly surprised based on other hotels in the area. As I left very early next day (4 am) they had my transportation ready along with a grab bag of breakfast snack.
I've been traveling to Springfield quite frequently recently and have refused to stay elsewhere after finding this hotel. The rooms are clean and spacious, beds are comfortable and the price is unbeatable.
Good location near Springfield Airport. Check in staff was very friendly and helpful. Check out staff was exceedingly courteous and accommodating. I will definitely book this hotel again when I am in Springfield Missouri.
This is our third year staying at BW Airport during the National Homeschool Basketball tournament. The staff is amazing, accommodating, efficient, and friendly. The hotel is clean and quiet, and the breakfast is always delicious. Thank you, Best Western Airport!
every one of the staff were friendly and professional. I only got the names of Rebecca and Summer but all were friendly and professional. they advised of of nearby places. the room was very clean and the beds were comfortable. I would stay here again. there were a lot of guests in other rooms but we never heard any noise.
I don't smoke but they charged me for smoking in the room and laT year one of their housekeepers or management stole my 5000 ring I forgot in the bed . I called for it as soon as I left the hotel and they swore they never found it ! The manager covered it up. This is the worst hotel one could ever stay at! It's ghetto and the mangers and employees are dishonest . I guess you get what you pay for !! Nasty dirty people And place
Clean hotel and staff were great. I would stay here again it was close to Bass Pro, restraunts, gas stations, and other sites you may need to see or want to visit. Hotel was easy to find right off a main hwy.
I had to get there early due to weather conditions. The staff was wonderful and got me in my room without complaining. They set up my airport shuttle for the following morning and told me about a nearby restaurant that gives discounts to Best Western customers. After returning from lunch, they gave me my needed gloves I left on the counter! As I was putting my coat on, the phone rang to let me know the shuttle was there! Polite and helpful staff. I could not have asked for better. The room was clean and comfortable.
Awesome hotel. Staff was friendly and helpful. Room was very clean and well maintained. Continental breakfast was very good, especially considering some hotels/motels have stopped giving any breakfast using COVID as their excuse.
I was on a business trip and I got a lot of complications but one thing that I absolutely loved was my stay at Best Western Plus. Christina made my stay a lot easier and was very helpful with every need I had. If you want a comfortable place with clean rooms and friendly stuff I absolutely recommend this hotel.
The Best Western Plus Springfield Airport Inn is a great place to stay. It is located conveniently off the interstate. The young lady at check-in was very helpful, friendly and courteous. The rooms was very comfortable and quiet. There is an excellent restaurant next door that serves good food, large portions and very reasonably priced.
Facing the threat of snow mixed with rain and an early morning flight out of Springfield, Mo, I spent the night at the Best Western Plus Springfield Airport Inn. I was surprised at check-in by my reservation being upgraded to a suite. I was able to spend the night in very comfortable circumstances. Through a standing arrangement the Inn has with Springfield Yellow Cab to provide shuttle service to the airport, I was able to make my flight in plenty of time. The staff were friendly and professional. It was a comfortable place to stay in the face of uncomfortable weather.
The staff were friendly and helpful. The room was very clean. They even have Tv remotes that are able to be cleaned between customers. The only down side was that COVID caused the restaurant to have to be closed.
This place is always clean and the staff are very friendly and helpful. I have stayed here when I visit my father. Close to his house and convenient. The breakfast was continental with a sausage, egg and cheese biscuit that we could heat up in our room. It was pretty good along with cereal and bagels, coffee and orange juice.
From the moment I walked, front desk team was super friendly, fast at check in/check out process. Housekeeping keeps the rooms super clean. I booked 2 queen bed room and it came with coffee maker, microwave, fridge. Overall great experience. Great value for the price.
Nice place to stay--near the airport--very friendly and helpful staff--good value. Had questions about how to operate the TV and the desk person came to our room and answered all our questions. We had sausage sandwiches for breakfast because there is no buffet during the pandemic. Nice substitute.
This BW has always gone above and beyond, but especially during this Covid pandemic. Everything was extremely clean and safe. "To Go" breakfast also included a freshly made sausage, egg, and cheese biscuit. Delicious! The room was, as always, exceptionally clean and comfortable.
Off the beaten path, area looks a little shady but overall a good experience, Rooms are dated and lobby is small but clean and staff was friendly. Breakfast was a huge disappointment, I understand Covid-19 restrictions but breakfast served in a small lobby with food and drinks scattered around the room seems ridiculous. There was a whole dining room that would have allowed for much better and safer experience.
Best hotel for humans and pets! The staff is super friendly. The staff is so nice and talk to my Labs. Checking in and out is a breeze. The courtyard area is a big for my Labs to wonder around (not fenced in). The even have doggie treats!
Nice hotel, clean, and the entire staff is very helpful and friendly. Location point is perfect, just 6 min away from the Municipal Airport. The front desk ladies were amazing people (Shirley, Dinem, and Becca), Thanks! The entire team made the stay pleasant, sharp ladies! Also the cleaning crew, did great job. Next time I know where to stay. Must eat at the little food joint (Ali), which is at walking distance. Low price and great amount of food.
This is a nice hotel.WEll cared for, safe, nD HE STAFF WILL GO ABOVE AND BEYOND TO MAKE YOUR STAY A GOOD ONE. Shuttle to airport, ability to leave car there instead of at airport, and great service. I would highly recommend this hotel. Very safe and secure.
Good value and excellent friendly staff. Clean and comfortable. Pets are allowed with a non refundable deposit. Lobby was always clean and had Fresh fruit, Lemon Ice water & Hot coffee. There is a restaurant one door down. Flying J's is close as well. I'd definitely stay there again.
The whole team was absolutely amazing! They made us feel welcome and treated me and my kiddos like family. They were very friendly and courteous. The rooms were very clean and in working order. I will definitely stay here anytime we are in Springfield! 5 stars for sure!
so glad they were open during "covid", a shame the pool and jacuzie is closed.clean room, nice mattress on bed easy parking lot. mexican restrurant down the street, yum!!! i don't know what else to write.....
The hotel was spotless. Truly the cleanest room I have ever stayed in. It made me feel more comfortable considering the covid 19 pandemic that we are living in. Staff was friendly and helpful. I'll stay there again when i visit Springfield in the future.
Stayed 2 nights, really enjoyed my stay here. Handicap rooms are very accommodating.Clean facility, housekeeping does a great job. Extremely friendly and helpful front desk staff. Front Desk lady Christina took good care of my checkout needs including heating up my breakfast sandwich, setting up a taxi shuttle and helping me out to the car. Will be staying here next time I'm in Springfield.
We had a flight cancellation while we were at the airport and had to find a hotel in a few minutes and close. The hotel had a musty smell and was your average best western. The service was really good however that was the only thing that was good. Definitely would only stay here if it was for one night in a pinch.
I needed a place to stay, the Lady at the front desk was very helpful and friendly, The vending machine was ot our water an she gave me a bottle, was extremely nice, the bed was comfortable and the checkout was very easy, very clean accommodations
Great staff are always friendly and helpful and I love the beds, the most important part. Checking in is so easy and been very reasonable. The rooms could be updated especially better bigger TV with apps would be great!
This hotel was extremely clean! Every detail taken care of. Large bathtub that was as clean as new, bed was comfy with really nice pillows, sheets and blankets. If you need food the diner next door was great too. Highly Recommended!
The clerk at the desk told my wife she would mail a box for her and it never got here. She just took it for her self. She was the one that checked her in that night. It should be easy to check out who checked her in! This is the worst I've been treated at a Best Western!
This facility is very clean. The beds were comfortable. The only issue we had was parking. We were driving a truck with a 30 ft. trailer and had to park behind the hotel in an empty lot. We would stay here again.
All amenities closed, even breakfast/exercise and the chlorinated pool. Pillows were tiny. Blanket was thin. Carpet was dirty. Service never brought up pillows that were asked for. Location was a little sketchy. Only stayed here for the Southwest Rapid Rewards.
Microwave not working in room; hairdryer were sticky (not good during COVID-19). Website did not warn of cold breakfast due to COVID-19; it was a surprised upon arrival; bagels were served due to pandemic; however no toaster available.
The only thing that could be improved is the bathroom. It was very small and 2 people could not be in there at a time. The room was large and very clean. Staff were friendly and helpful. Had a to go breakfast that was very good.
The hotel was clean. The staff were pleasant. The amenities were closed due to COVID, but there was a paper in the room to hand to the front desk so you could choose how much the staff worked in your room. It doesn't have much of a view, but it was comfortable.
This was a great location and would recommend it to anyone! - Rooms were Extremely Clean and looked like they were just remodeled. The entire property was clean and kept up. The staff was AWESOME!!! Thanks for making our stay so enjoyable!!
My room smells so bad with a particular moldy smell. Furthermore the floor is so gross the bottoms of my socks turned black from walking in my room. Felt sick from the smell. They moved me to a different room at request but very unsatisfied with the experience.
The only reason I'm giving this hotel any stars is the staff was great and the hotel was clean. It's the management I have issue with. I researched this hotel and paid extra to stay there because it had a pool and free breakfast. I was traveling with my grandchildren and that was to be part of the experience. But when I got there I was told the pool was closed and no free breakfast, I assume due to covid. But I'm still paying for these amenities?? They did suggest I could go down the street and look for another hotel that might have an open pool? I just traveled 3 hours by car with toddlers, I'm not getting back in the car and running around town checking hotels. They did offer a grab and go breakfast. The most ridiculous excuse for a full breakfast I've ever seen. A small commercially packaged muffin and a banana. A comparable grab and go would have been something with protein, maybe a gourmet muffin and how about some juice? I searched their website when I booked and I saw no mention of the pool being closed due to covid or no breakfast. I don't intend to return to Best Western Plus, they should change the name to Best Western Minus.
Rooms were very clean. Smelled fresh. Decor was a bit outdated. Only 2 small pillows for a king bed? Could not use freezer because it was totally frosted over and in need of defrosting. Breakfast was a BIG disappointment with only bagels or cereal. They advertise a hi ot breakfast but your only getting a Partial Continental at best.
It was just an overnight stay as I was traveling. Cost to have my cat stay was a bit steep but I wasn't going to drive all over looking for something cheaper. Women at front desk was super nice and friendly!!
This was a good & safe location. The breakfast was just wrapped apples & bagels with cream cheese bc of covid-also cereal with milk & coffee bar.Ice machine &vending machines work. Fitness center & indoor pool closed(covid). There is a guest laundry. basic king Room has coffee maker, frig (no freezer), microwave, iron&board. Plenty of Food & full breakfast 2 blocks down. Front desk ladies very helpful & great bathroom! Very clean!!!!
We stayed 3 nights at this hotel. Upon arrival the room wasn't ready although I did the pre check in. There's no safe. The size of the room & bed are good however the bathroom was odd. The bathroom door is 1 inch away from the toilet when opening/closing. The room carried an odd smell once the ac is higher than 68 degrees. The pool isn't accessible due to covid. Vending machines for ice & beverages are working. Last, I had to call the hotel after my stay due to pet fees. I had no pets!
Everything was great! It was clean and the staff was very professional and friendly. It is close to airport for early morning flight. Restaurants and grocery store are nearby. I highly recommend if you need a place to stay.
The staff was very friendly and helpful. Room was very clean and quiet. Close to every thing we wanted to do. Bass Pro, Lambert's and a short drive to Branson and Table Rock Lake. We will stay here again when we are in Springfield.
We always stay at Best Westerns when we travel.. Always clean and friendly! They're doing a great job keeping things safe with covid19, the hotel smelled clean as soon as you walked in the door.. Very pleased!
Nice, clean comfortable room. Amenities were great. The grab and go breakfast was nice though it could have included a bottle of water like most places offer. Noise level was non existent. Staff was beyond friendly & helpful. Will definitely stay here again on future trips to the area.
When I made my reservation, I listed my Best Western credit card to hold the room. When I arrived that credit card had already been charged. However, I intended to pay for it with my Best Western etravel cards. The clerk voided the credit card transaction and gave me a receipt showing that. She didn't know how to use the etravel cards though. She copied the cards and said someone would do the transaction the following morning after 7 am and, since I would have to leave the following day before 7 am, I could call the number on the back of my etravel card to check the balance later that day. I have checked it several times since my stay and nothing has been taken off the etravel cards. I stopped at the hotel yesterday and was told it takes awhile for that transaction to occur. I think the staff needs training on how to process the payment on those etravel cards. Otherwise, I have no complaints about the hotel or staff.
Staff was friendly, rooms were clean, felt like home. I would for sure be telling my friends and family this is where they need to stay when going to Springfield, Mo. I know I will be booking my next visit next month.
The ladies were very sweet you could tell they really took pride in their job and treated people with respect. They were very accommodating! Made our stay very pleasant! Rooms were great and they were always cleaning.
Friendly staff, clean and comfortable room. Due to Covid, mask required by all in hotel. . .no pool, no fitness room and no breakfast area. that was disappointing but out of control of hotel staff. Hotel has easy access to I-44 and plenty of restaurants within a short distance.
We were late arriving after traveling long hours and were very tired. We were met with complete understanding by helpful staff that went above and beyond to make check- in extremely fast and we were in our clean, comfortable room in record time! Check out in the morning was a breeze also. Every effort seemed b to be met with effortlessness of our part. Our needs were anticipated and met in an expeditiously manner! Could not have asked for better service and clean comfortable room.
This was my third time staying here because I absolutely love it! The staff is phenomenal… Helpful and kind and always wear a smile. The rooms are extremely clean and very comfortable. On this trip, I was upgraded to a suite without even asking. The outside is always clean and inviting. Due to the COVID-19 situation there was no continental breakfast, however, they did provide a bag breakfast and they did have bagels and cereal set out that were individually wrapped. I will continue to stay here every time I go to Springfield!
Clean and friendly and in a great location for access to highways and tourist things. Stayed here every year for the past 3 while visiting family and visiting some local battlefields. Will continue to stay here unless something crazy happens.
Friendly staff, clean rooms, welcoming atmosphere. Clean sheets, no bug problems. Nobody tried to steal our stuff. Only thing is the parking lot is a little snug. Great stay overall, if we are back in the area we will stay here again
Granted, picking up breakfast in a sack isn't as good as a regular hot breakfast, under the circumstances during COVID-19, they provided a decent breakfast. Was sorry to hear the pool was closed until July, but that's the way it goes in these uncertain times.
Friendly staff and laundry room is open 24/7. Close to food and store. I definitely would stay at their establishment again if I'm ever in the area.The pool is closedown due to the pandemic, but the water looks clean from the window!
We spent the night during COVID-19. Check-in was easy and room was clean. The only 2 negatives were floor lamp didn't work and breakfast consisted of a lunch sack with a piece of fruit and a granola bar.
I will always use this hotel! They are awesome! You can't find a better place! Clean, friendly, great location to airport. Plenty of things close by to do. Reasonably priced. Comfortable bed. Best hotel of all I used in my trip.
very nice hotel, exceptional staff and pricing. room was clean, staff was friendly, everything was new... don't have a single complaint other than the fact that I had to change out the remote batteries.
I have stayed 3 times at this property. The first stay was great. Both front desk girls was very helpful and friendly. Had a great breakfast! Go back second time they found something wrong?. Charged extra $25... ok still convenient location for our reason of staying here. So we go back for a 3rd time. They found something else to charge us with. What irritates me is they get your debit card and put whatever charges they want to add without your approval!
The motel is a easy 15 min drive to the airport which we were flying out of. It also had easy access getting on an off of I 44, The rate was very reasonable. the check in and out was very easy, an I would recommend this motel.
It's like this hotel is on another planet., NO sanitizer available during a global pandemic!! Upon request, they bring it out... but then immediately put it away. My husband went to front desk for info, and it no one was there. I had to call down to front desk to ask them to go and help him. There were bugs in our bathroom, I sent pictures but heard nothing back. Other BWs had coffee available in the morning. Front desk claimed she knew nothing about this.
Brooklyn was amazing. Very accommodating stay. It was comfortable for the length of time that I stayed there. Tonya was awesome...All the staff at this location are great! Breakfast was good.......5 stars
Our family enjoyed the fine hospitality at this Best Western Plus motel. The chocolate chip cookies available when we checked in were delicious. And Shirley does a great job providing the breakfast with delicious food and a variety of options. The rooms were comfortable and really we have no complaints. The price may be a tad higher than we prefer, but all in all, not bad.
Great value! Wonderful accomodations! The bed and pillows were so comfortable it was a good thing I set my alarm! So friendly! They even gave me a breakfast to go because of my early flight...Clean clean clean! 10+! Thank you Brooklyn & Christina!
We've stayed here plenyof times and it is always a pleasure. Our room and the property are always up to par. Breakfast is great. The staff is friendly and super accommodating. The proximity to the airport is very convenient. Always a great stay!
Traveling across the country. We were exhausted so we decided this was a nice spot to take a break. Price was great, pet friendly hotel (big plus) and the location was right on our way. First impression was the receptionist/front desk night shift. Super friendly, greeted as soon as I walked in and helped me get to my room quickly and efficiently. Would stay again if ever in that area.
The hotel was nice, clean, and priced great. Located close to my destination and a lot of travel spots too. I will definitely stay here if I need a place in the future. Thanks for everything and keep up the good work.
The Best Western Plus, Springfield Airport Inn is where I always stay (unless it is booked full) when I am in the Springfield area. It is out of the downtown hubbub, clean, and staff are very helpful and friendly. The hotel is clean, the rooms are quiet, and the breakfast buffet is what one would expect.
Clean, comfortable and reasonably priced. I always enjoy my stay at this hotel on my drill weekends for the National Guard. The staff is friendly and helpful, and the hotel is close enough to the airport. Overall, a great place to stay.
I spent two nights at the Best Western Plus Springfield Airport Inn and was very pleased with the friendliness and the service I received--from the courtesies expressed by the front desk to those who prepared the breakfast. Room was clean and comfortable. Will stay here again.
I stay with this bestwestern a lot for traveling to my work. It is always clean. The people who work there are friendly and knowledgeable. The are more than happy to help in all your needs. I would not stay anywhere else.
Miscommunication and disappointment: My fiancé and I traveled cross country from Los Angeles, California to Illinois to make a drastic decision to move. We've been on the road for 24 hours and decided to call this Best Western because my father said I could use his points, (he believed he had a free night). When I called initially with my questions we were driving and was in Oklahoma (2.5 hours away from this destination), I saw online that they had a last minute special of $67.99. But because we were traveling with our cat, I saw no options to add on our pet, and decided to call in. Big mistake. I called in first initially and kept asking the manager, Tonya, if there were any discounts available or free nights available through my father's account. Unfortunately, they couldn't look it up only using the phone number. So I decided to call back after I got his email. So I called back and communicated with Tonya, that I am 2.5 hours away, she told me the total. And I asked her, "Is that including the discounts/free nights under my dad?". She responded that, she already added it, and that it's there. So here's where the miscommunication happened, she told me a total of $108 including my cat, on my end since I asked her about discounts and the free night my dad had. I initially thought she told me the $108 and meant that I had a free night, and was communicating me my total prior to doing the coupon code for the free night. (Remember, I asked about any discounts or free nights my dad had-- and Tonya vaguely responded that, "Yes it's there, I added it"). So that just opened a hole of miscommunication that didn't end there. So I told her, "Great! I'll see you in 2.5 hours. We're currently in Oklahoma". When we arrived, Tonya, was off for the night and it was a nice middle aged woman that helped us. I communicated with her, we've been driving for a long time, and asked if it would've been better to just book online for this price, and I saw that they did a AAA discount as well. (Which I have). She said that if it was on the BestWestern.com site directly, (it was), that yes it would've been better. And I asked her is it ok if I just at least get my AAA discount, to which I was interrupted and told, "Tonya already charged your card". And wasn't offered any resolution to this. I didn't book directly on BestWestern.com because I didn't initially see the option to add on a pet, and I had some questions regarding my dad's account to which is why I called. I thought Tonya would help me get the best price possible, but she originally charged me a full price of $89.99... when regular rates online for that day said $71.99, and was told by the front desk lady, that Tonya, did "some sort of discount to get you $10 off". Shady much? It wasn't even communicated to me what type of discount when I initially called from Oklahoma, and Tonya KNEW I was asking about free nights and discounts, she just vaguely said she had it there which opened it up to interpretation on my end. Since the real reason she knew I called in the first place was about a free night! She didn't even communicate with me that my dad only had 9000 points, and 12000 points is what is needed for a free night. The front desk lady had to tell me that, and when I asked if she could honor my AAA discount at least, she cut at the end of my sentence and said, "Tonya wasn't supposed to use your dad's discount for you, she just went ahead and out of her way to honor that". To try to make me feel bad, so I would shut up about it. Sorry I "inconvenienced" you, and turns out you weren't supposed to do it anyways... Corporate even said Tonya wasn't supposed to do that by any means. I appreciate going out of the way... but this is why it opened it up to her to overcharge me and not communicate with me what my discounts were and didn't communicate with me if I had a free night. It's because she was doing something she wasn't supposed to do anyways. I spoke to corporate, and they understood it was very frustrating to know that the reason I called was to ask if any free nights/discounts available and to be taken advantaged of like this is very disappointing. I've been a regional manager before, and whenever I had customer's asking if any discounts available or specials, I would be sure to tell them what is available for that day, and what they can do to get it. As well as, how many points they have, if they had an account with us. This was so disappointing, especially for Best Western. I'm not sure what their goal for the month was, but this is definitely not how to do it. Tonya, if you read this, I hope you know that the stay was very pleasant but this was a terrible way to do it. (Our bathtub was flooding, and we even let that go because of how tired we were). Never staying in a small town again, they try to take advantage of you traveling, and being tired. This was my first time at Best Western ever, and this left a terrible taste in my mouth. Even after all this, Tonya still refuses to help us get some credit back. It probably would've been close to $20 in savings... that sounds minimal, but imagine traveling cross country and how that $20 could've been used for something we needed. File case # 200202-4028
2 miles from the airport! Offers a breakfast to go for the guests who leave early to catch a flight. Friendly Staff! Good rates, booked last minute because of the weather. Will recommend and will use again
This motel provided a comfortable king bed in an attractive room. Staff was kind and helpful. Breakfast area maintained by Shirley was excellent. There were lots of choices of what you could put on your oatmeal and salsa and cheese for the scrambled eggs. Coffee was good.
Check in and check out was seamless. Everyone was very pleasant and helpful. Could hear noise from the hallway, but not too terrible. Breakfast was good. Will stay there again when passing through town.
Staff helpful, suggested places to eat and gave good directions. Check in was fast. Comfortable bed and room fresh and clean. Nice hot water for shower in the morning. Breakfast was fair, eggs and coffee should of been hotter.
We stayed overnight because we had an early morning flight. The staff was helpful and friendly. Because we were leaving at 5 am, the desk clerk set out grab and go bags with muffins and bananas in each so early risers could still enjoy breakfast. The ONLY issue I would mention is that the hotel relies on yellow cabs as their shuttle service from the airport. Otherwise, the facility was PERFECTION.
I stayed at the place both going and coming on a trip across the country. You get great and friendly service at check-in, a quiet room with all of the necessities - and at a price that's less than typical chain prices along the main routes. Though not right off the interstate, it's easy to get to, and near a lot of stores and restaurants. The breakfast is fine, with a friendly (but unobtrusive) attendant. A great choice if traveling through this part of the country,
This hotel served our needs. The staff was friendly and helpful. The accommodations, while a bit dated, were clean and all we needed. We only stayed one night and arrived late, left early, so not a lot of feedback.
It was raining and miserable outside and I walked in greeted by Tanya and Carol. They greeted me with very warm and friendly greeting. They were able to take care of all my concerns The rooms are spacious and most of all clean. I will be back. . Thanks to Tanya and Carol for making my stay a great one.
Whether on business, awaiting air travel, or on vacation with the family, this Best Western in Springfield, MO, will meet all your needs. I stayed two nights for air travel, the staff was wonderful when flights were twice delayed!
Loved the Best Western Plus, was convenient, easy to find, and extremely well maintained. Clean and comfie, even though it was cold outside the hotel was very inviting and a great place to stay for a short trip.
when I have an early morning flight or a late night return, I always stay at this Best Western. They never fail to meet all my requirements. Everyone is friendly and accommodating. The rooms are very comfortable and it is a nice quiet hotel.
After spending several days on the road and staying in several affordable hotels, BW was the indeed the best. Staff was incredibly kind. Always smiles. The lady that prepares the breakfast saw I was struggling to gather my food to take to my room, so she helped. Best hotel breakfast buffet I've had in a while. Best Westerns will be where I stay from now on!
Everything was fine. The only complaint is that the USB charging unit next to the lamp was broken and unuseable. Please get this fixed as it is of major importance for things like charging a phone or some similar device.
Great hotel, super location as we need to be close to the airport. Close to several restaurants, convenience stores and shops. Would definitely stay at this location again. Staff was super friendly and helpful. Breakfast was hot and fresh. Breakfast area was very clean and neat.
Very clean, the breakfast was wonderful, and the staff were all very friendly. We appreciate the fact that they are pet friendly. The parking lot is a little small, but that is ok. Close to fast food, and nicer dining as well.
Had a great stay for four nights. Breakfast was great, hotel staff was friendly and helpful, pool is small but still a great swim! Lobby was very inviting. Hotel close to highway, and two stops from zoo and eating places.
Drove as far as safely able. Able to get late reservation for me and cat. Non-smoking room definitely had no residue of smoking odors. Very clean, comfortable room with amenities such as MW, fridge and coffee pot for moderate budget distance travel. Friendly, helpful staff. I felt my packed vehicle was in a safe parking lot. Very nice balance of comfort and useful amenities. Probably best stay that accurately met my needs and my desires.
Good, clean hotel. Truck stop next door can be a nuisance if you have the wrong room. Close to interstate 44. This site wants a minimum of 200 characters for review, really? I have nothing more to add.
Reserved the 2 queen beds room. Rooms had wide space between the beds and all the furniture. Ample room for the rollaway bed too that we left it open the whole trip. All the staff we encountered were very nice as well. 1st floor rooms were quiet. Breakfast bar reasonable with warm foods. Pool was heated. Very clean and inviting hotel. Bathroom was my least favorite feature. The door nearly hits the toilet when you open it & you can really only stand in front of the sink because the toilet is so close to the rest of the bathroom vanity. Air condition fan & bathroom exhaust fan worked great & helped create "white noise" for sleeping. My for family of 5 still had a wonderful experience during Christmas there.
For the price it was above what I expected I would stay here again I hope i find the same qualities in the next Best western I may stay in. I got a good nigh sleep unfortunately I was only there for one night and did not get to try the food
The staff at this hotel are very pleasant, and Tanya in particular, is a joy. She has always been extremely helpful during our stays. Traveling can be rough, and it's nice to be greeted by a friendly face when you arrive at a hotel.
2 queen bed room. Very friendly staff. Bathroom was a little tight. Room was very clean. Huge flat screen tv! Breakfast was a nice hot variety (there are also cold items, cereal, and some dry breakfast foods) and kitchen staff was friendly and very attentive to dining guests and breakfast bar.
The service at this hotel was incredible!! Rebecca has amazing customer service skills and went above and beyond to make our stay comfortable and enjoyable!! The room was very clean. Very impressed that there was a new stacked washer/dryer available. Pet friendly hotel with treats available in the lobby when needed and a large area to where pets can relieve themselves. We really liked the location and felt our vehicle was safe in the parking lot. Staff like Rebecca made this hotel extra special!!
This place was the best. Ideal location for the shows. Very well cared for, friendly staff. It has the best beds and pillows. The breakfast is the usual fare but very nice. Clean eating area. The pm snack of cobbler and ice cream is a wonderful treat after being out all day. We would absolutely stay here again.
This hotel is about 2 miles from Springfield Airport and offers airport parking and shuttle if required. I did not use this option but was impressed that it was offered. With an early checkout, they offer sack breakfasts which included a banana, blueberry muffin, water and coffee. It was perfect for a 6am flight! The hotel was clean, comfortable and a very reasonable price.
the front desk even prepared a bag breakfast to grab and go since we had a very early flight. The sleeping comfort and room was very nice and updated. The staff was very friendly and easy check in and room access
Last min reservation didn't disappoint. The breakfast and coffee were amazing. High speed internet was excellent and the check in and check out was amazing. We stay at all best westerns if we can and this one doesn't disappoint.
Staff was excellent at check in and out. Facility is a bit dated but overall generally clean. I felt the tip envelopes in the breakfast area was a bit off putting considering we served ourselves and didn't require any assistance or anything special.
This airport is located close to the airport so once in the hotel provided shuttle(taxi) you get there fast. It is located near a family type restaurant that is not big on atmosphere but big on portions, flavor, and convenience (you can walk there).
Excellent Tanya was a lot of help. The rooms we had were last minute and Thank God this Hotel is pet friendly! We will definitely be back if needed. Thanks again Tanya for all of your help. December 2019
We have stayed at this hotel before and have stayed at other Best Westerns. This is by far the best Best Western Hotel we have ever stayed at. Everything was excellent, from the welcome, the friendliness and helpfulness of the staff, the free breakfast, the condition of the room and everything else. I will stay here again and highly recommend this place.
I stayed here because I needed a place to stay near the airport. I picked this hotel because it's one of the only hotels in Springfield that offers a free hotel shuttle. I was very happy that they provided a free shuttle and free breakfast, it's a great value. The only caveat about location is that you aren't really able to walk to much from there, you'll either need to Uber or drive to get to any restaurants nearby. The room itself was a little small and basic but no complaints. The one thing I did note is that the shower water got hot and the pressure was good, that's sometimes hit or miss at other hotels. They also have an indoor pool but no jacuzzi just in case you wanted a hotel with a pool. I was satisfied that I stayed here. If you need a hotel with a shuttle to the airport, pick this one.
The hotel is clean and overall very good. Smells strongly of cleaners when you walk into the entry which is obnoxious. Nice people running the desk. Clean rooms, decent internet and the beds were decent. Three stars because their pillows were terrible for me. As most hotels do nowadays, they put a bunch of pillows on the bed. What good is that if they are all the same? Fat, don't compress - so I sleep poorly and wake up with an aching neck. I'm there to sleep so if you can't manage to provide at least another slimmer pillow option, I won't be staying at Best Western's very often.
Excellent stay. All the staff was very friendly from check in to check out, addressing us by name. Great oversized room. Very comfortable. Breakfast area offered a nice selection. Best sausage patties. The hostess kept the area stocked and tidy. Thumbs up!!
Very clean and comfortable room at a great price. Staff wonderful. Breakfast had lots of options including fresh fruit, biscuits and gravy, eggs, sausage, all kinds of breads and rolls, and everything tasted great
Hotel staff was very friendly and knowledgeable about hotel and Springfield in itself. Went above and beyond most of our hotel stays. We have found our hotel the next time we pass through Springfield.
The customer service is excellent. The individuals at the front desk are so ready to do anything for you at any given time. The rooms are comfortable and love their decor. The continental breakfast is a great way to start your day.
Very close to Airport and convenient to other activities in the area. Was clean with friendly staff. Will stay there again. This was a business trip and I was extremely pleased with the cleanliness and overall amenities of the facility.
Very good staff, nice clean rooms, good bed. Let us check in early. There is a free airport shuttle with your stay. There is a restaurant called Ali's next door. Good food and lots of it at very good prices.
Love the toilet situation, you can brush your teeth while pooping and still be able to use the sink. Minus one star for the poor taste in carpet. Staff is very nice, I hear great things about the breakfast.
Overall satisfied Booked online and when checked in was charged higher rate and online rate was prepaid. Front desk said they credited higher rate and acknowledged lower rate. Will check my card statement to make sure I wasn't "double charged" for a one night lodging
They were so fast and friendly. I've personally worked hotels before and know how frustrating and hard this job can be. Front desk informed us of breakfast and shuttle service. We wouldn't be able to do breakfast due to early morning flight so they said they would have to go breakfast for us. ❤️ Fresh water with lemon was an amazing touch! Thank you for having such a nice and comfortable room. Pool was wonderful for middle of November.
We stayed for one night, before catching an early morning flight. The ladies at the front desk were nice and eager to offer any service or help we might need. The room was very clean, bed was comfortable. And thank you for great water pressure in the shower. Fast food (McDonalds, Taco Bell, Arby's) is 2 mins down the road. We decided to drive 10 mins to Ruby Tuesday off I44. Quick 4 mile drive to the airport.
Room was very nice (better than we expected based on another BW hotel we stayed at the night before) and staff was very friendly - they gave us a complimentary snack bag even though we were using points for the room.
Easy access off the highway. Very clean and comfortable. The bathroom is a bit small but otherwise the hallways and rooms are spacious. The eating area is also quite nice. We were quickly checked in and out.
I stay at this Best Western, whenever it is available, while I am in Springfield. It is far enough away from the downtown congestion. The service had always been good. The complex is clean and well cared for. Parking is good.
Comfortable bed, clean room, good breakfast, great service! We stayed for 1 night and had a good experience overall. Decent dining options nearby were measly, but the hotel itself was perfect for us. Also free parking for oversize vehicles was useful.
Excellent....room was very clean and it was quiet which was what we needed for the night!!! Breakfast was wonderful and staff at front desk were very efficient during checkin. We will definitely be referring friends to pick this hotel for the value and it ambiance and easy access to the airport.
I had the pleasure of staying here twice because of the way my flights were. The staff was very friendly and very helpful. When I came back from my trip it was after midnight and I had not eaten very much because of the flights. The woman at the counter was very nice and very thoughtful as she gave me some yogurt to eat and popcorn as well. Thank you for having a very thoughtful person on staff.
Didn't receive the AAA discount I was told would be taken care of at check in. Tornado warnings went off in the night and the front desk girl had no idea where we needed to go or that she needed to have the weather on.
We stay at Springfield Airport Inn every year for family events. We like the rooms and the excellent staff. The only problem we've experienced is noisy neighbors. This has occurred during the past 2 visits. We are reluctant to alert staff so it is partly our fault.
This hotel was probably a good location for the airport but for what we did it was a little out of the way. That was my fault for not researching the location better. The hotel was clean, quiet, had plenty of parking, and the staff was friendly. Breakfast was your typical hotel breakfast. It was good and they kept if stocked.
The hotel was very clean and the staff was very courteous and professional. It is very close to the airport which makes it convenient if you have an early morning flight. They provide a nice breakfast and there were fresh cookies and fruit as well as coffee in the lobby
We stayed twice, arriving and leaving Branson. I didn't book the return until after we had stayed once. It is very comfortable and we looked forward to the hot breakfast before leaving for the airport.
Clean, quiet,comfortable, enjoyable stay. Rebecca and Brooklyn were very accommodating. Recommended great places to eat and things to do in the area. Really enjoyed the pool. House keeping does a wonderful job.
Great stay as usual! Shirley in the breakfast lounge is awesome!! Rooms are clean and staff are extremely helpful. The hotel is centrally located and handy to where we like to go. I would recommend this hotel.
I have never experienced the customer service we received at this hotel from any other hotel I've stayed at. I would like to clone people from this hotel and put them in every hotel we stay at. We highly recommend staying here.
Clean, updated, indoor pool, workout room, easy access, good breakfast selection, and friendly helpful staff! Towels in pool and workout rooms are so helpful with children. The smell of fresh coffee as you walk in the front door was amazing at 3 am. No complaints with our stay.
I recommend and would stay here again. Staff was efficient and knowledgeable. Super easy access for airport. No issues to report - but glad I did not stay near the ice machine! View wasn't the best, but all the big stuff was taken care of and there was coffee, lemon water, and wrapped apples avail 24/7. Front desk also printed my boarding passes. Hard to say anything negative or constructive....they cover the bases for me.
I was in the area for family relayed business in a small town west of Springfield and this hotel was very convenient. The staff were the friendliest I have ever seen in years of traveling and staying at hotels around the world. They greeted us warmly, remembered our names and always asked if we needed any assistance with information and directions. The hotel was basic, nothing fancy, but very comfortable and clean. Breakfast was not the highlight of my stay but there was a hot breakfast with several options.
I've stayed at hotels from Las Vegas to New York city and this hotel was the cleanest and friendliest hotel I ever stayed at. Free breakfast, greatest staff, and a great price. I will never stay at any other hotel from now on.
The staff made my stay quite enjoyable. Very pleasant, helpful and genuinely cared that I had a nice stay. They even called me within one hour of checking out because I left something behind! Would definitely recommend and will be visiting again for sure!
musty smell in room, bathroom not vented and way too small, carpet needs a deep cleaning, air conditioning not great. THE STAFF HOWEVER WAS WONDERFUL!!! The Pool was fine-water could be warmer. Breakfast was great-no Bacon though :(
Location was very good for what I came to Springfield for Staff friends night shift staff was amazing went out of there way to let us know about pool hours breakfast hours where we could get something to eat st night where the Mac Donald's was-for grandkids my only concern was the mattress felt a little damp it wasn't I think it was the mattress cover will definitely stay there again when I come that way
This is a quiet place tucked away from the highway, yet close enough to the airport. The staff is very personable and professional. We enjoyed exploring downtown Springfield. We ate dinner at a wonderful bar and enjoyed a fun coffee house afterwards. We'll be back !
We are on an extended road trip and this hotel had everything we needed - a microwave, a mini-fridge with freezer, and a generous breakfast to get us on our way the next day. The only drawback was that there was a strange odor in the room that seemed to come from the air conditioner unit. Probably needed to change the filter.
Super clean hotel with great parking. Everyone was super friendly and welcoming. I travel to Springfield often and this will be my go to hotel. Great value. Super close to airport and an easy drive into Springfield attractions.
A noisy air conditioning system prevented getting a sound sleep. It would have been nice if they offered non-dairy milk at breakfast so I didn't have to bring my own. Otherwise an okay experience. Nothing outstanding.
Unexpected surprise! My wife and I enroute to RI stayed at this hotel and were warmly greeted by Jacinda who was knowledgeable and professional. We were tired by the long journey and Jacinda understood and quickly processed us into our room. Shortly thereafter, she helped me print out our airline tickets for which we are most grateful! On our return from RI, it was very late, and although we had no reservations, we needed to stay the evening. What a wonderful surprise to see Jacinda's smiling face as she found a room for us... she even remembered us from the week before when we stayed! Although I am sure the Inn is top quality, it is employees like Jacinda who are the REAL pleasure in staying there. We WILL be staying there again!
Stayed here the night before a flight and was pleased. The staff was friendly and efficient, the room was comfortable and quiet, and the location was convenient to the airport without the noise of an airport. Will stay again!
Just spent the night but was easy to find, helpful staff, easy check in and out. Wonderful bed, clean room. plenty of parking I'm adding more characters because they are so needy in their reviews. I hope this is enought.
The service at this Best Western Plus was personal and friendly. I called for an airport shuttle on arrival at Springfield. The service was a cab company; fare and a gratuity were complimentary of the hotel. My shuttles from and to the airport were efficient, and a short ride. Tonya and Christina at the front desk are among those who made me feel welcome, making sure I was comfortable. My room was clean. The bath amenities were sufficient and of an upscale brand. Seriously, the manager of this hotel does a great job keeping things running. It's nice! The hotel's breakfast room was small, but the offerings were what you find at larger hotels, including waffles, biscuits and gravy, and great coffee. Shirley kept this area clean and well-stocked, and the room was always ready and welcoming on time
Very nice remodel of an older property by BW and they did a great job. We had to leave before breakfast but they had a to go bag with banana and muffin...nice touch...this should be done at all hotels for their guest that must leave very early. Nice pool but a bit small.
We stayed at the Best Western Plus in Springfield for one night as we were making our way to Kentucky. Very nice room, friendly staff and great location. We found the Bass Pro Shop a quick drive away. All types of restaurants in the area. Free breakfast with the normal items but was actually good!!
I would stay here again! Felt very comfortable here. My dog was welcome and the room was so beautiful! Staff was kind and attentive. Made my roadtrip that much easier! Thank you for your service! Stay here!
My wife and I stayed here recently when she had a 5 am flight. Our arrival was met with a smile and we were immediately upgraded at no extra cost or request. The room was not very nice, spacious and comfortable. The morning staff was equally nice and even brewed fresh coffee at 3 am. The hotel itself is a very short, easy drive to the Springfield Airport. We will definitely stay here again when we're in Springfield again.
Recommend this motel for both its access to the airport, but also for the layout of the motel and the friendly and agreeable staff. Will stay there again when in the area. Have always had good experiences with Best Western Plus and this is no exception
First off I choose BW because it was supposed to be 100% smoke free campus, because I have chronic asthma. Well when we get there the assistant manager checks us in to the king suite and immediately asks if we smoke and I tell her no. This was my anniversary and it was ruined by the front desk calling three hours later to ask if we've been smoking after a delivery person just left and then not taking my word and sending some teenager up to my room to and I quote “the sent me up here to smell your room, to make sure it don't smell like smoke)This girl then said it does NOT smell like smoke. I thanked her and she left. Obviously it wasnt the teenagers fault, it was the assistant manager. And then in the morning when we left there was two employees smoking right by the front doors so that every guest had to walk through the smoke. I reserved the king suite and the toilet felt like it was gonna come unscrewed. I found a pill laying in the floor from a previous guest. And the ottoman in the room looked as if it had been used as a chew toy for a large dog. I will never stay at this hotel again.
Nice place and friendly helpful staff. Only problems was I had asked for a wake up cll as I had a very early flight to catch. and I do not get that wake up call, luckily my wife called to make sure I was up!
I was pleasantly surprised how great this hotel was! I needed a room close to the airport with a free shuttle. My room was 110, very big room! Quiet room, very clean! The breakfast exceeded my expectations, there were scrambled eggs, biscuits, gravy, sausage, and a waffle bar, yogurt and toppings, all kinds of cereals, everything you can think of! The airport shuttle was a cab arranged for me for my time. It was great! I'll definitely stay here again!
Great value and clean rooms AC needs work took all night to cool off the room. location is not the best but ended up being ok for what we were doing. I would stay again if I had to, overall not a bad hotel.
Well kept hotel with friendly and informative staff. Fairly remote location so either have dinner before arriving or be prepared to drive to a restaurant - but that also guarantees a quiet night's sleep.
Listed as non smoking and clerk reminded me of that upon checking in- I don't smoke - but oh boy does the room smell hit you instantly as you open the door - room 132 - a musty /smoked in lots of time smell- if I had been with my wife and 3 Littles - I would have not stayed - room was clean other than the smell
Shirley provides guests with a great breakfast. The breakfast room is clean and all of the food is fresh. Lots of food options - bagels, toast, biscuits and gravy, fruit, cereal and a yogurt bar. Yum! Our room was also clean and comfortable. We recommend this hotel.
Great overnight stay with dogs. We traveled from Texas to Wisconsin with two dogs. Attendant at front desk very friendly and accommodating. We had a first floor room close to the back entrance next to the courtyard for the dogs to play!
Everyone was very friendly. The clerk gave us very good advice about a place to eat. The place was clean, but my husband kept hearing noise from some machine outside. We both found the bed very hard and uncomfortable.
This hotel is advertised as non-smoking and upon our arrival the lady at checkin noticed the gentleman checking in before us had a pack of cigarettes in his pocket. She mentioned it was a non-smoking hotel and would need to charge him an additional $150 deposing case he smoked in his room. She then told him she would waive that fee. We were a late check in and when we got to the room it smelled of cigarettes. Since we had been traveling all day with our young granddaughter we opted to just go to sleep. The next morning at check out I mentioned the room smelled of cigarettes and understood this to be a smoke free hotel. I was told it is however they couldn't do anything if someone smoked in the rooms. No apology from them. It should not advisable smoke free if they really don't control it any better they do.
Good hotel. Close to freeway and restaurants. The room was very large. staff was friendly and courteous. Not a lot more to say. I thought the value was good. Breakfast was ready when listed and was good.
I had to take my daughter to the airport to fly out early. We had a great trip and a great stay and it was really close to the airport!! Will definitely stay at this location the next time we fly through Springfield Airport.
The room and the rest of the property was clean, including the indoor pool. Hot breakfast was good. The staff were all polite and friendly. There is a business center with two computers and printer. There is one elevator, so sometimes you might need to wait a bit. All in all, this was all one would hope for in an ideal Best Western.
My 20 yr old son needed a room for the night. We had pre-booked at Baymount in Springfield. When my son arrived they would not accommodate an under the age of 21 stay. It's bothersome a person can actively serve their country, be drafted but cannot get a hotel room. Called the Best Western and they saved the day. Staff was great over the phone, when my son arrived. Room was clean, saved the day....
We were in town for a Karate tournament and could not find anything nearby so picked this. Although it as a little drive from our destination, it was a wonderful and cozy experience. The front staff were courteous and the room was clean. I noticed that they have started placing envelopes in the rooms and even in the dining area for tips for the staff.
I had a best western credit from a previous trip in Kansas. No one could figure out how to utilize this credit for me. That is until I spoke with Tonya. She took a lot of time making phone calls to the home office and took care of it for me. She didn't have to do this. She could have said oh well. She chose not to. It was only for $46.12. Way more effort than the amount. What an excellent employee and ambassador of your organization!! Thanks again Tonya.
Room smelled bad, it was dark in the room with lights on like walking into a cave. Employees are great and very helpful. Breakfast was very good. Parking is good. Front desk employee on evening and morning are excellent.
Odors in the room (animals?) and ac did not seem to adequately take care of the humidity..bedding and floors (while clean) were tacky to the touch. The staff were nice and the location near the airport was excellent!
I just stayed for one night due to its proximity to the airport. It is close to most things you would want to do in Springfield. Not the greatest area, but the hotel grounds were nice and clean. The indoor pool was nice for the kids. Breakfast was good and included hot food (Eggs and sausage) along with make your own waffles and the regular breakfast items.
Nice place to stay. Pet friendly. Friendly helpful staff. And I nothing more to say and needing to write more to please you is now making this a bad experience you twit. I've only used 169 characters , so now I need to say that this is a pain in my ass
One of the nicest and cleanest hotels we've stayed at this week. It had a well lit parking lot. The staff was very pleasant to my family and I. We definitely will stay here again! Thank you so much for the great experience!
Had a 6 am flight so wanted to stay somewhere close to the Springfield Airport. I had never stayed at this hotel. The one I usually stay at was almost double the price so I thought I would give it a try. Pleasently surprised. Nice clean room with comfortable bed. Restaurant next door with several within minutes. The hotel provided a Yellow Cab to the airport which is the other reason I chose it. I would definitely stay here again
The staff was great. The hotel was clean. The breakfast was good... I had scrambled eggs and waffles each morning. We were there to visit the Wilson Creek Battlefield National Park... I was very impressed with the park and the rangers. Overall, we enjoyed our stay in Springfield.
My wife and I stayed here for our mini family vacation and absolutely loved everything about the hotel for the price that we paid. We had one room with a king-size for $107. The front desk associate was extremely polite and even ask my permission before offering our toddler a banana. Great service overall and great Hotel
Staff very helpful and efficient.The room was clean and quiet allowing us a good night sleep.The staff suggested local places for dinner. We had a very early morning flight and they arranged our transportation to the airport provided us with car stay over and a carry out breakfast snack.
I stopped late at night and the person working the counter got me in my room quickly. The room was comfortable and clean. I would stay here again. It was a great experience. Breakfast was ready on time and checkout was fast.
We stayed at this facility on July 2 and July 8. Both experiences were great. The breakfast was a bit above average although the food could have been warmer. We'd recommend this place and will likely use it again in the future.
Front desk was very helpful in giving directions and running boarding passes for my airline flight the next morning. Plenty of parking spots which are well lit and close to hotel entry. If your looking for a reasonably priced room for a early morning flight this is the hotel for you.
Clean and convenient location provides transportation to airport. Park and fly means I can leave my car at the motel and use their shuttle to the airport. Room was very modern and clean. Bed and pillows were very comfortable.
This BW was well kept-up and was a nice place to stay. The room was overall good. Nothing stood out as WOW, but it was just overall very nicely done and kept. The check-in process was short, sweet and very friendly. All the staff at the hotel we had interactions with were very kind and helpful.
I stayed here twice, both times after arriving to Springfield on a late flight. Each time, the desk employee efficiently sent a taxi to pick me up (they paid the fare). Although I checked in very late, the desk employees were courteous and helpful. The room was comfortable and quiet. I would stay here again.
We were traveling from Ohio to Texas. Randomly picked this hotel at random and am I glad we did. Stepping into the lobby we were greeted in such a warm and friendly manner. We felt more like family coming to visit than guests. Staff very accommodating. Looking for someplace good to eat and right off the bat she recommended a family restaurant within walking distance. It looked in need of repair when we got there but were hungry and went on in. And "oh boy" am I glad we did. Best food we,be had in a long time eating out with lots to take back to the hotel with us. Bathroom light not working and was fixed immediately with much apologies. Rooms clean and no odors. Great mattress and nice hot showers with good water pressure. Will definitely stay here again!
We found everything satisfactory. the hotel was away from the major highway so it was quiet all night. We were able to get a room without a prior reservation as we had not been expecting to travel on that date.
Our room had plenty of space for my family of 5. We enjoyed the pool at night and a variety of breakfast options in the morning. The staff was super friendly and helped me find a hotel for our next trip destination.
For the price, the location is great, clean and comfy. Breakfast was hot and good selection. We were in the area for a wedding and it's location was about 4min.s away from the venue. The staff went outta their way to ensure I was able to check in very early, I was greeted with a gift bag and warm smile! Checkout was quick and easy, along with a great warm smile as well! I'd stay here again if in the area.
May need better plows, just ok shower, lit bed noise, breakfast ok, only 2 jacuzzi for the entire hotel, not the great location, not many food choices around...it could be better coffee, nice people at front desk
I was very pleased with my recent (first) stay at this hotel. The front desk was friendly, they provided amenities not available at a nearby, more expensive hotel. If I had to find a negative, it is that the airport shuttle is hourly instead of half-hourly. For this particular trip that was not an issue, but I foresee that it could potentially be.
This was supposed to be a turnaround trip for me, but the flight was canceled late night. Went to BW and Alicia saw my need for hygiene products, thumbs up on the grab'n go breakfast. Keep it up Thank you!
We spent the night at this hotel after landing in Springfield. We were on our way to Branson. The hotel was clean and comfortable, and the breakfast was great. The front desk was very helpful. It is unfortunate that there are not more places to eat (non fast food) nearby, but this is certainly NOT a knock on the hotel.
This hotel was very clean, the employees were friendly. You don't have to drive too far for restaurants and shopping. (There's actually a Dollar General across the street.) We would definitely stay here again.
Stayed the night here as it was close to the airport, so used the shuttle service and parked the car. I will not do that again. Called the hotel at 10:00 when my flight landed. Didn't get a ride until 11:10. During that time the hotel was supposed to call me back twice (they never did) and the hotel employee didn't tell me I had to go to a specific area at the airport to pick up the cab. The cab driver said he can *ONLY* pick up people in the designated cab area, not in front of baggage claim, where we waited in the rain for over an hour. Will park at the airport next time.
Everyone at the front desk was very nice and helpful and smiles from all. Room very clean and looked to be new. Internet work great with no problems. This location is one will stay more and more during my next visits to this area..
Nice place for out of towners to stay the night before starting back on the road or convention/meeting! We went to check out a restaurant in the downtown district & it was really good!! Flame Steakhouse-was spectacular!!
I told Tanya they were wonderful and friendly. That I look forward to coming back to her Springfield site. And that I have used BW in New England in the past and have liked my stays. Thank you helping make my stay a wonderful one.
We always stay at at Best Western no matter where we go. This motorcycle road trip is from Illinois to California and back. We like Best Western because they are always clean and the staff is very friendly.
Bathroom only had a sink no place to put your makeup or toiletries. also the bathroom floor texture felt like it was wet all the time but really wasn't. Didn't like the bathroom at all. The staff was really night especially when we.checked in. The bed was very comfortable and a nice chair to watch TV. liked everything but the bathroom
We checked in late and never heard anyone while sleeping. Ended up leave both our MyPillows and didn't realize till our next stop. On way back picked them up! So grateful for honest folks!!! Awesome breakfast.
The room was clean and spacious, the breakfast had plenty of selections, and the service was excellence. Parking was convenience and was well lighted.Very family oriented and quick WiFi. Will stay there again in the future.
The room smelled completely musty when we entered, yet there was an envelope for a tip in our room. They ran out of different foods at breakfast without any sign of getting more, and there was not a soul tending to the tables, yet there was an envelope for a tip on each table at breakfast. I consider myself a good tipper, but this is the first time that I have experienced the envelopes everywhere and the tips were definitely not rendered. There was a ton of noise both inside and outside of the hotel. It seemed as if children were up all night jumping up and down in the room above us. We did not sleep much or well.
Second stay here as it is close to the airport and accepts pets for a nominal fee. Clean rooms, friendly staff (evening, morning and breakfast crew). Would definitely stay again! Only complaint was pillows -all lumpy. No flat ones!
Room was okay.. pillows are awful... breakfast is a joke... asked the lady up front if they had pancakes she says absolutely we have pancakes. No pancakes crappy biscuit snd gravy... wont be back ever...
If I am unfamiliar with an area I often tend to book rooms near the airport, even if I am not flying. We travel with a small dog and I like to get in a 2-3 mile walk in the morning before continuing. The BW+ “Airport Inn” is a study in contrasts. First, I never saw an airport although I assume there was one somewhere. The inn was located in a very industrialized area. Not a horrible location but also not one I felt comfortable walking 3 miles in. The building itself appeared freshly painted and well maintained. A shining jewel in an otherwise uninviting area. The breakfast was average but totally serviceable. The room presented the greatest contrast. It had been freshly redone with new appointments and was very clean and comfortable except for this ratty old chair sitting in the corner. (See pics below). We seriously considered rolling it out into the hallway to significantly improve the overall appreciation of the otherwise new room.
I needed a place to stay and made this very last minute. No regrets whatsoever. Would stay here with no hesitation. Great breakfast and room was clean and we taken care of. I will look for them again when I'm in the market
Although it was a short visit, my husband and I were extremely please with our entire overall experience at Best Western Plus Springfield Airport Inn. The front desk staff was pleasant, our room was clean, and our breakfast was delicious!
Thank You Angie for working quickly and efficiently to check in lots of us at once, yet carefully taking care of each individual's needs. Great Job! The hotel is very nice, very clean, and handy for Airport Travel. Allowing long term parking for our vehicle and shuttle service was convenient.
I would only like to say the AC needs to be worked on for colder air, the room gets humid very quick and that they need new pillows I could tell it was a very worn out pillow ad all were they just need new ones.
bugs in bathroom - mattress felt like it was made of bowling balls (lumpy) - barely OK - won't be back - staff was friendly - have stayed there before - the building and furnishing are starting to have that run down feel.
One of the cleanest , quietness places I ever been at here.. awesome stay! Thanks for helping me out!!.they let me have a late check out cuz I was waiting on the mechanic to get me in... I wish everyone was so helpful or honest around here cuz i wouldn't be sick and just stuck here....
Had a great experience here. The lady working the front desk was absolutely amazing. I asked her about a 24 hr pharmacy close by. Not only did she call and verify it was open 24hrs she wrote down directions for me. Truly appreciated more than she knew!!
This hotel was in a really nice location on the West end of town. It was easy to get to, but not sitting right on the interstate where road noise would be an issue; and it was at the edge of town where it was not right within the city and the hustle and bustle. The room was clean and the beds were very comfortable. The breakfast area was nice, however I did not eat there. Overall a good experience.
Will definitely stay here again. The lady at the front desk was so nice when I got there. It was very clean. Free shuttle to the airport was a big plus! I had to leave super early so I didn't get to enjoy their breakfast but they gave me a banana, coffee, and water for the go.
Lobby room pool area eating area all very clean. Staff very helpful and always a smile. Will stay here again . Our room had a hot tub also which felt so good . And the price was good also. Found some good places to eat close by also.
clean, good location - close to interstate, good service - even though they were very busy when we checked in. the breakfast was good and they had a good variety of food. This is the first time that i have seen envelopes in the room and at the tables at breakfast that were soliciting tips? Not a bad idea, just new to me.
I chose this hotel because it is halfway distance between my home and where I visit my elderly mother. I'm glad I did. Very nice, clean economical hotel. Comfortable beds. Large rooms. I decided to stay again on my return trip. Convenient location off I-44. Staff very friendly and helpful.
Very good 3 star hotel. The staff was exceedingly friendly and asked us how things were throughout the stay. 5 stars to the ladies at the desk. Breakfast was more than enough. Lots of options. Fitness center definitely needed an update. Overall, a good experience!
This hotel is super nice to you when you check in but could care less about you once they have your money. This old man, easily in his 70's, was waiting in line to get him a waffle. When his turn came, he grabbed a little cup and tried to get some batter to make things happen. Unfortunately for him, the batter container was empty. I got up to help him thinking we might be able to squeeze one last cup out of the machine so he could enjoy some breakfast with his coffee. No luck. I decided I would go tell the front desk so they might help this guy out. They told me "breakfast ended at 9:30." I told them the dude was waiting in line well before this time and that he just needed a waffle. He was entitled to it. He didn't come in after the fact. Once again, I was told "well, breakfast ended at 9:30". I looked at the clock at it was 9:32. I said "well, I guess screw this guy right??" and they all laughed as I walked away. What kind of crap customer service is this? This is a perfect example of we have your money, go screw yourself. Whenever we come to Springfield we stay in a hotel. Enough that we get free rooms from points. We will never be staying here again. This place is trash. The lady's name was Shirley. She said mention her name on TripAdvisor so here it is.
Katie and her staff were exemplary in the service they provided. When I first researched hotels by the Springfield airport to do a park and stay (leaving vehicle at hotel during trip instead of airport parking) I spoke with a couple of nearby hotels that were lacking in customer service and knowledge. Not Katie and her staff. They were waiting for us coming and going.They backed up what they said would happen. Taxi service was there and at airport (late at night) waiting for us. Airlines left our luggage behind and they provided essentials we needed for the night... They were friendly and kind all the way. The breakfast that Shirley provides is all you could ask for and she was kind and engaging as well. Would definitely recommend
We've actually stayed here a few times over the last couple of years and have found it to be a perfect accommodation for us when visiting or passing through Springfield. It's a typical 2-story wood construction value inn but newer, with a good hot breakfast included, with a pool and workout room. But we've consistently found really friendly and helpful people here, especially at the front desk and breakfast. Beds are very good, rooms have always been clean, and there's no noticeable signs of wear and tear in the bathrooms you sometimes see at other value hotels. Highly recommended!
They had a very friendly staff and it was also neat and clean. Nice atmosphere and decor. We were on our way back from St Louis after my husband's son had a double lung transplant but stopping in at this Best Western we were able to rest and not worry about anything. Thank you, Toni Russell
we enjoyed our stay and will be looking forward to stay there again. The price was good the people was kind and very helpful . We were safe and we had a very good breakfast. The Tub was large and I enjoy it. And the air conditioner stay on until you turn it off and is super great for me!
Stayed with 2 cats. Room had oder of previous animals. We were there for only a single night. Would have requested a different room if it were a multi night stay. Other than the one issue everything else was fine. Would stay there again but check the room before moving in.
I have been on assignment in Springfield since January 28th, 2019, staying at the Best Western Airport Inn. I have been treated with kindness and respect at all times. This is my most positive memorable housing experience. Shout out to Katy, Shirley, Tonya, Jerome, Angie, April. You ALL are the best!!!
used park and ride service, well satisfied with service, staff provided friendly service and help with ride program. Ride service utilizes yellow cab company, we left ay 4;45 am. Returned 6 days later, service was friendly and capable.
The staff were very friendly. The rooms, breakfast area, and pool were so clean and enjoyable. The price was even better! The hotel was out of the main part of Springfield but the price and facilities made it worth the drive.
Close to airport, nice and quiet stay. We arrived late and were flying out early, so did not have time for breakfast. But the staff have us grab and go bags so we would not go hungry. Our room was at the end of the hall, so very quiet.
Totally all excellent.. Very friendly front desk staff. Clean room . Great location. Front desk signed us up for Rewards travel voucher program. Check in took few minutes with no reservation. Free newspaper waiting, USA today weekend.
Everything was clean. The pool was nice, probly one of the best I've ever stayed in. Sherley, cooled all the breakfast and the food was really really good. Thank you Best Western for letting my family and I have a nice stay. And thank you again Sherley.
My husband got tired and we checked on line for hotels close to highway we were using. I contacted Best Western Coach location but ended up at this Best Western. Angie, front desk, was very nice and we stayed. Room was last one on first floor. It was clean and very well organized. I did notice a distinct smell of clorine but thought it was from opening door. Once we showered and went to bed, I kept smelling the chlorine but didn't report it. Other then this, very nice place to stay and I will definitely go back if traveling in that area. Breakfast was a good variety for all.
This great place was only 2 miles from airport. They shuttled me to airport at 6:45 next morning after good breakfast a d freshly made cinnamon roll. They had a great yard outback for service dog to run. It's tucked in long wise and I missed the sign first time going by. Exceptional amenities a d decor. Will stay there anytime I am in area.
I would recommend this Inn. It is close to the airport and they have a shuttle. They have breakfast and if you are leaving early they give you a brown bag breakfast. The rooms are neat and clean and front desk staff are nice and friendly and helpful.
We stay here twice a year on our trips between our winter and summer home. Nice little hotel that is clean and quiet. Breakfast is nothing to write home about, just the usual hotel fare, eggs, sausage, cereals, etc.
Will stay there again next time im in town. Staff was super friendly, helpful. Room was great, bed was comfy. Room was clean. Check in and out was easy. Close to the airport as well. Quiet place. Loved it.
The Bestwestern is only 2 diamond hotel but is much nicer then that. The staff is very nice and helpful. The rooms are clean and up to date. The only issues was there is not a lot of choices to eat around the hotel. We ate at a family restaurant near by that was good. The service there was alittle slow. I would stay here again.
I was traveling alone and I felt very comfortable and safe here. This was a great location and a good value. My room was clean and comfortable. The bathroom shower drained very well...this is my pet peeve.
I booked this hotel for a one night stay during a layover between flights and was impressed as well as not by the hotel. When I landed I called the hotel to have the “shuttle” come get me, and the staff was very friendly and got one out to me quickly. However the term shuttle should be used lightly as it was in really a local taxi cab. This is overall not a big issue however as the hotel paid with a voucher for this ride so that was nice. The front desk clerks We're extremely friendly and helpful and got me checked in quickly. The room was very nice and clean in the hotel itself is quiet. They do offer a pool as well as a very small fitness center which was needed after a long day of flying. There is not much in terms of outside amenities of the hotel such as food if you don't have a car however there is a small family restaurant within walking distance so you can get something to eat. Overall the hotel itself for the price is not too bad However you should go in with moderate expectations and not have them too high. I would stay here again due to the friendliness of the staff and the overall cleanliness of the hotel itself.
Convenient to the airport and town. No airport noise. Pet friendly and clean. Breakfast provided is hot, basic, and good. Miss Shirley who takes care of the breakfast room is awesome! We did have a barking dog problem one night, but it was quickly resolved. Don't forget to go next door for lunch and dinner at Alli's Restaurant. Diner style food, lots of it, and "down home" friendliness. There is a Dollar General across the street for those incidentals you forgot at home. We stayed here while house hunting and recommend it to realtors for their out-of-town customers.
We really enjoyed our stay here. The staff was exceptional. The breakfast was the best we have ever had at a best western. The beds were so comfy felt like our own bed at home. You won't be disappointed and the price was way less than the other hotels that offer the same services.
Great night of sleep - the room was quiet and dark. After spending 2 months at a military hotel, this was a pleasant surprise. Everything from staff to room was outstanding! The staff recommended eating at a diner down the street - they gave a 15% discount. I got a large meal and drink for under $10 - very cool!
Very comfortable and clean stay. Staff was very helpful and polite, pool was nice, kept clean and warm, and breakfast was fillinf with a nice assorted layout. Checkout isn't until noon so that was nice, had plenty of time to get up, relax, shower and pack up without a rush. Overall it was a nice stay.
Not only was the front desk staff very helpful but the housekeeping staff does an amazing job in cleaning the rooms. Front desk staff also is knowledgeable of restaurants, stores and activities that are available in the area. Will definitely stay here again.
The hotel was clean and the breakfast was amazing!!! The pool area was not big but was great for our son. The staff was friendly and very helpful to us as we were checking in and as we left. I would recommend this location
I highly recommend staying here! The staff went above and beyond to make our stay comfortable. The entire Facility is immaculate. From the lobby,to the pool area and bathroom,our hotel room and laundry room. Everything was crystal clean and organized. Breakfast was the usual fixings,but Shirley (The breakfast manager) kept everything clean, fresh and readily supplied. The location is very convenient and quiet. We will definitely be staying here every time we come to visit our family that live in Springfield!
We very much enjoyed our night in the king bed jacuzzi suite! The staff was very friendly and helpful. Room accommodations were great and the amenities were wonderful. We felt it was a great value for our money!
Received quick courteous drive from airport to hotel. Very pleasant staff at the hotel! Rooms were clean and breakfast was good. Also received complimentary water at front desk. I would recommend this hotel.
Just coming from Branson-Hilton, my expectations were low, but I was pleasantly surprised. Room was nice, shower was actually better in temp and pressure than my 4 nights at the Hilton! Had a minor confusion at check-in with setting up the taxi for early AM to airport, but this was resolved and everything went off without any issues. Did not use any of the amenities; didn't get to try the breakfast, as we left very early. Would use this location again.
I happened to get the best desk clerk for a late night emergency stop. She was great, everything from there was smooth. When you're tired and trying not to get grumpy, a personable and accomodating clerk makes everything worth while, and forget why you had to stop.
We stayed at this Best Western Plus and were not disappointed. Although it is an older hotel, it has been updated and everything was top notch. The room was clean, bed very comfortable and the service was friendly and helpful. The breakfast was good and had a great variety. We will definitely stay here again.
My trip was to take my friend who is the General Superintendent of The Assemblies of God of Belize to meet with the directors of Assemblies of God World Missions in Springfield, Mo. His spacious room and kingsized bed gave him a restful night's sleep after a busy day and he was relaxed and refreshed for today's meetings! When we visit him in Belize we use the Biltmore Plaza Hotel in Belize City.
Staff was awesome to work with, all of them were helpful! Katie, Tonya and Jerome I believe were the staff I dealt with. They assisted on getting my ride arranged from the airport, tips on late night dinner and overall just made me comfortable!
I haven't stayed at a Best Western for years. I grew up in the hotel business so I'm more critical than most but also very understanding of the work required to keep a hotel in good shape. It was very clean and staff very friendly. I thought the property was much newer than it actually was and it kept in great shape. I will return.
My brother and I had special needs, staff were kind and helpful. The room was lovely...lots of pillows, way more than we needed, but nice!...The room was a nice shelter from the storm and there were food choices in the area that made it easy. Thanks so much!
What a nice little hotel! Staff is personable and professional. Rooms are neat and clean. This is an economical option and I enjoy staying here when I visit my family in SW MO. I plan to stay here again soon!
Very nice place to stay ! The staff was really helpful . Well satisfied with my stay there . Looking forward to going back next year . We always stay there during our weekend bowling . Such a clean place to stay .
The hotel was nice. Rooms were spacious and clean. Beds were comfortable, good shower pressure and when the heat went on and off it was extremely quiet. The woman at the front desk was very nice and provided recommendations on restaurants for dinner. The breakfast was typical of other hotels, cereal, eggs, sausage, etc. nothing special but it was good. I would definitely recommend this hotel to others and would not hesitate staying here again.
Stopped as the first night on a long journey. Great value for the price, and consistently good breakfast as expected. Staff 's customer service is becoming excellent at all Best Westerns we've been staying at lately.
We are normally Hampton customers, but thought we would try out this Best Western Plus. We were pleasantly surprised. Room was very comfortable, staff was friendly, breakfast was good. We plan to try these hotels again.
Rooms are updated. Hotel staff super friendly and helpful. Indoor pool is warm and has large pool towels. Breakfast was hot and everything was replenished. Biscuits and gravy, eggs, sausage, yogurt, waffles and all kinds of toppings!!! Excellent stay.
This hotel did not disappoint us in any way. Every aspect of our experience was delightful. Check-in was easy and expeditious. The room was clean with plenty of amenities. Breakfast was the usual delicious fare. And check-out was quick. All employees were helpful and friendly. I hope to stay here again.
We needed a handicap room and it was perfect. The accessibility of the shower was spot on...got around the hotel with no problem. The staff was absolutely fantastic and so friendly. The staff on duty was Tanya...she was just wonderful.
I appreciate that they went out of their way to accommodate us with our dog. This was a last minute booking and the process was easy. They were prepared with treats for our dog and put us in a clean room that worked with the kennel. Thanks much.
This short one-day stay was satisfactory in all respects except one. Clean, quick check-in/out, room in good condition, everything worked as it should, supplies in room ready to use...in short, it was as one would expect it to be. I would stay there again if in this area. That said, I never expect much in the way of quality in the "free" breakfast. I usually just expect the coffee to be hot and plenty of it. That said, I did look over the hot food items and it was pretty poor. Some advice for all the hotels I stay at that have the breakfast deal....if you are going to make the effort, then MAKE THE EFFORT. If not, then just have lots of good, hot coffee and don't make yourself look bad.
clean room, clean beds! plenty of towels, rugs were clean, halls were clean, quiet and a bag snack for us early flight travelers.nice to get coffee and lemon water late at night when we arrived. close to the airport for a very early flight.
This hotel was immaculate, room was spacious and clean. The only thing that prevented me from giving 5 stars is the length of time for the shuttle (Yellow Cab) to pick me up from the airport on my return flight. I called for my ride at 6:03 pm. My transport arrived at 6:48 pm. 45 minutes is too long to wait for a shuttle back to the hotel, which was only 3 miles away. I had a 2 hr drive home after landing. I could have used those 45 min to get home much sooner.
Great bed & pillows, check in & out easy & fast. Grand kids enjoyed the pool & breakfast. We had a wonderful stay at this hotel. The staff was helpful. Stores and restaurants were somewhat of a distance away.
Efficient and polite. Shirley was very helpful and my stay was very pleasant. I was needing a shuttle to the airport and they set it up for me. I was flying out of state and my plane was delayed by two hours so I called the desk and they sent a taxi over immediately when I arrived. Also, it was convenient and less expensive to park my car at the hotel rather than at the airport. I would definitely stay there again.
The staff was helpful. The facility was clean. They did everything they could do to make my stay more comfortable. They made sure that I was always at home. If I needed anything it was made available, or they made sure that I knew where it could be located.
The hotel itself fit all of our needs, clean, friendly and professional staff, nice breakfast, but the immediate surrounding area doesn't have much to offer. Stores and restaurants were somewhat of a distance away.
We had a wonderful stay at this hotel. We spent 2 different nights there - 1 at the beginning of our visit and 1 at the end. We had 2 different rooms and both were very clean and appeared new. Both rooms were also very quiet - 1 was upstairs and 1 on main floor. The breakfast is excellent as is the staff service. Transportation to airport is provided via taxi which worked well.
Easy access to airport, quiet and safe location, hotel was spotless, rooms very comfortable, staff very friendly and service minded. I do not want to write two hundred words when a few well placed and selected adjectives will suffice
We stayed at the airport inn when we flew into Missouri and when we flew home. We were extremely pleased with the cleanliness of the entire facility--food service, room, front lobby. William and Shirley in the food service department were awesome! The food was extremely good, hot, with a wide variety. I had an incident with my wallet, and the front desk staff went ABOVE AND BEYOND to assist me--all very professional and courteous. We will most definitely stay here the next time we fly to Missouri, and will recommend to all our family who also flies into the Springfield airport quite often.
The thing that stands out most is the staff! My stay was in during a National Weather Advisory. Most people I knew stayed home from work, schools were closed and on the news it was recommended that people stay indoors. The staff was not only present, but had a great attitude and were very efficient. The room was giant, there was free parking and the breakfast area was well stocked.
Quiet, clean and comfortable, we always stay here when we visit our kids. Great location and everyone is always friendly and helpful. We have stayed here 2 different times and it's always the same great place.
I stay in lots of hotels throughout the year. Best Western Plus Springfield Airport Inn is absolutely the best. You are always greeted by friendly staff that take care of their customers. The hotel is always clean. I stay at this hotel 100% of the time when I stay in Springfield, MO.
Xcellent place to stay, good price and very close to SGF airport. Nice, clean rooms with necessary amenities, nice hot water. Very close to SGF airport, and transportation available. This is about my 4thstay, and will definitely use this hotel again.
We met our daughter and her family here to spend time together before she left the country on a Mission trip. When we made the reservation the front desk staff was very helpful making sure we had adjoining rooms. We enjoyed swimming with our family and the delicious breakfast. Would stay again.
This hotel is great for travel into and out of the Springfield, MO airport. With a nights stay and $6.00 a day, they provide parking for your car and cab to and from the airport, much cheaper than airport parking. For early morning flights it very convenient. The facilities are fine and the staff is great.
The check-in was quick and easy. The staff member was very friendly and the room was easy to find. The room was clean and bed was comfortable. The indoor pool was conveniently open late enough to have the kids swim for a little to burn off energy from being in the car for several hours. The breakfast was tasty and substantial. It was conveniently located near the interstate. Great place to stop midpoint on our trip between Chicago and Dallas. I would stay there again.
This trip was a great experience from the tone of calling to make the reservation until checking out. Price was great and the staff was especially helpful. I would definitely use them again! The location is very close airport!
Large, comfy bed. Breakfast was actually really hot, they hot and cold items-eggs and biscuits, and sausages. Ice machine worked perfectly. The pool was nice too. You could come as a traveler, a family, or for business.
This was a last minute reservation that was mixed up, but the hotel staff was very eager and willing to correct the problem without any additional fees. Front desk staff was very helpful and was knowledgeable in regards to her job.
This hotel was very good and we stay at a lot of hotels. The breakfast choices were great, real eggs and fluffy biscuits with gravy. Also the normal continental breakfast items such as bagels, rolls, toast, and waffles. Coffee was always fresh too. The decor was calming and pretty. Cost was very fair and lower than a lot of the other hotels in the area. We will stay again when visiting relatives in the area.
This hotel is Top notch! Very clean and accommodating. The hot breakfast was delicious with many great choices. Our room was very nice and the bed was very comfortable, especially the pillows. Will definitely stay here again!
Very good experience, helpful friendly staff. Very satisfied. Well maintained. Close to airport, didn't use the shuttle service but it's nice to know it's available. Good recommendation for nearby restaurant.We would definitely stay again. .
I booked this hotel because the price and location met my needs. The room was clean including bathroom and bed area. The breakfast was included in the price, and was another reason I chose this hotel. The breakfast was good, not great, but no complaints - had a nice selection. The eggs were just so-so but all else was fine.
We were traveling with my sister by car from Branson to Springfield so she could fly out in the morning. The whole car was full of luggage and stuff from a weeks stay in Branson. The hotel allowed us to check in early and leave our bags so we could go shopping and have dinner. It would have been very uncomfortable to drive around all packed in like sardines! Thank You Very Much
When we arrived we were greeted by a very friendly and helpful staff the lobby was very nice our room was clean and the beds were comfortable breakfast in the morning was good we didn't use the pool or exercise room no time I would definitely stay there again
Nice clean hotel and the price was right. It is located near to our son so that made it very handy. I would recommend this hotel to any one traveling and needed to stay on the west side of Springfield Mo.
this facility met our expectations with greetings, accommodating staff, clean room and all other needs. Rate is reasonable with facility and location. We had a pet and the pet facilities were very good. we didnt have breakfast but took a grab bag that was good.
My family and I were passing through on our way to Dallas on Christmas Eve. We were greeted by friendly staff who let us know that Santa would be in the lobby to greet the children! In addition to the pool, this was a real highlight for the kids. A hot breakfast on a cool Christmas morning was perfect the next day when we checked out. Would definitely stay again and highly recommend to anyone passing through Springfield, MO.
This is one of the cleanest and nicest hotels I have stayed at in a long time. The people who worked here are very friendly and helpful. The breakfast was really good and had many choices. I would bring my family back here for sure!
For a hotel that is 14 years old, it looked like one that was only a year or two old. Everything was extremely well maintained. The room was very nice. The mini suite was very spacious and a good value for the money. I will stay there again.
Place was very clean, comfortable, Staff was courteous. Only one I felt went beyond the call of duty. The gal who accommodated me with the original reservation. Definitely ask if there is parking for an overnight guest
It's a little ways off I44 so it's quiet. The neighborhood is a little run down but we never felt unsafe. Alli's is a good diner within walking distance. Don't let the run down appearance deter you. The staff is absolutely wonderful. They're very caring and personable. We were there Christmas eve. My hubby does Santa for our great nephews and nieces. The staff asked him to play Santa for an autistic girl staying there. I don't know which enjoyed it more - my "Santa" or the girl!
I had told the girl that made the reservation that my husband was a disable veteran with a hip replacement and we wanted to be on the groud floor but next time I will be more specific because room 129 was a mile down the hall and I had hoped that she understood we did not want to have to walk that far. next time room 101 102 would be much better...near the front desk.
I frequently stay in motels and this was a painless experience. We did have a TV issue (my business travel companion had to hook up their gaming system) and we were promptly moved to a new room unexpectedly. We did not even request it. Clean rooms, good breakfast, friendly staff. Not sure what could improve.
Very clean and comfortable. Wonderful stay. Staff was very nice and helpful. Safe location. Our drive to Bass Pro museums was only 11 minutes. We would stay here again. The hotel was very reasonably priced.
Friendly service, to include getting me a taxi before shuttle hours (my flight was really early). Clean and overall great property. They gave me a snack bag since I would miss breakfast. The front desk was manned at all hours.
The hotel was very clean. The breakfast was hot and tasted good. The staff was friendly. The only thing bad to say was that the beds could have been a little more comfortable. Would definitely stay at again.
Pleasantly surprised by the quality and cleanliness of the entire hotel. The room was remodeled recently. Very comfortable bed and the bathroom was nice and clean. The hallways and floors in the hotel common areas were inviting as well.
It has been my experience that Best Westerns across the country have been Clean and Comfy. In house breakfast saves time and money. Most are reasonably price. Easy access and ample parking for most vehicles.
Was very happy with the room. Cleanliness and comfort is everything when spending the night in a hotel. The closeness to the airport was an added bonus as well. Had we not had to leave for the airport early, we have enjoyed a breakfast snack too.
Great value for the price! Great access to airport and highway. Facility was well maintained and staff went above and beyond to assist when problems arose. Can't say enough about this property. We'll definitely keep this one on our list if/when we return to Springfield.
I called ahead and was glad they had a room. I was running late about checked in around 10pm was when I finally got there. So I was in for sleep, shower and eat a nice breakfast. Highly Recommend using more of the wonderful pool and fitness center. Next time I will plan ahead and stay longer.
I booked this hotel online and when we got there they did not have notice of our two small dogs. They went ahead and let us keep our second floor room and did not charge us extra for our dogs. Sometimes a little perk like that will make me choose the same place twice! Thank you.
Our room was clean and well-ordered. The heating system was quiet and easy to adjust. We asked that no scented products be used to clean and prepare our room; that request was perfectly followed. We'll be back!
One of the best I have stayed at. the staff was great and the room was excellent. The location is perfect for getting away from downtown but just a few minutes to get anywhere. the parking is well lighted and safe.
This hotel is 7 min. from the airport and 15min from Bass Pro. I would stay here again. It is newer, only a few years old, and in very good condition. The staff were very friendly. The Mexican restaurant one block away is very good.
Even though this says Airport, we did not hear any planes during the evening. You are far enough off I-44 not to hear traffic. The hotel is very nice. The front desk host at our check in was very friendly and helped us with directions for a concert we were attending. We would stay at this hotel again.
Great room ac was cold shower was hot everything was nice and clean it smell great a homely feel! We normally stay best western cause it's a great feel and always welcoming feel by the staff you cant beat it
The only place we stay when in springfield. The staff is great the beds are comfy the rooms are always clean, it's just the best place to stay ever. I highly recommend when traveling through Springfield, Mo
I usually stay here because it is close to airport. The staff are friendly and helpful. Room is nice and clean. The night I stayed there it was cold outdoors. There is a gas fireplace in the lobby but it wasn't on. I was told it is never on. It would have been nice to sit in the chairs around the fireplace. It would have been cozy and would add a welcoming ambience to the lobby. This is the first time I left my car there for the week I was gone. I was satisfied with the price since it is less expensive then long term parking at the airport and you get free transportation to and from the airport. My only real disappointment was that it did not have a Jucusi. However, I would still highly recommend the Best Western Plus Springfield Airport Inn.
Very quiet and comfortable..easy check in and out. Not a lot of walking from parking lot and hotel once inside. Would of like to have seen a hot tub by indoor pool. Rooms are very calming and comfortable. Breakfast has something for everyone and it all was very good and the hosts very attentive.
Excellent experience!! Great night clerk - Jerome. Great, quiet nights sleep. Great breakfast with the best Gluten Free options ever!! Great front desk helpful with supplies as my suitcase was lost at the airport.
Everything was great from service, food and rooms. No complaints at all. I would recommend this lodging and staff to anyone in the Springfield area that is looking for a great overall stay for any occasion.
This is a great place to stay. They go above and beyond what you ask of them. I would definitely stay there again. The staff was wonderful and friendly. The room was very clean. The walls were a little thin between rooms, but ear buds fixed that.
Free shuttle to the airport less than 10 minutes away! Even pay the cab driver tip!!! Very nice Best Western staff members. Night manager offered to bring my elderly father his coffee to the room when I stepped out for a few minutes and he called the front desk.
Really enjoyed staying here. Nice rooms that were clean and the staff was super friendly and helpful. Good hot breakfast with real eggs! Only opportunity is they do not have enough parking for everyone. But other than that, it was very nice!
We liked this place the minute we pulled up! Very attractive from the outside and so cozy on the inside. Coffee AND infused water as we came in, nice touch. Easy check in, very comfortable and clean room, friendly and helpful staff. Breakfast was standard but good. I like that check out was noon since we had some time to kill before our flight. thank you
Hotel was very easy to find even in a dark rainy night. Staff very welcoming and helpful. Room was large. Bed very comfortable. Nice pillows. Breakfast was good, noticed they had almond milk and gluten free options for those who needed it.
I had to catch a plane early the next morning so I decided to stay at this hotel. When I checked into the hotel, I was greeted by a very nice lady that helped me get the room that I had hoped to get (a quiet one.) The room was very clean and welcoming. I only had to drive 4 miles to catch my plane the next morning. I would most definitely stay there when I am in Springfield.
This was one of the best places I have ever stayed. The staff was wonderful. There are so many extras, like free bottled water and fruit in the lobby. The breakfast was one of the best I have seen. The rooms were spacious, with table and chairs for morning coffee. I highly recommend this place.
We had a great experience at this hotel. The room was clean, the staff was friendly and very helpful. The breakfast bar had plenty to choose from. The attendant kept everything stocked and the tables clean.
All staff at front desk were super friendly. Nice size clean room with comfortable bed. Breakfast was very good with attentive staff, especially Shirley. Easy access to the city. Quiet location. Definitely recommend this place to stay again.
We love staying at the Best Western Plus in Springfield!!! The staff was very friendly and helpful!! The rooms were very clean and the beds were super comfortable; also the pillows were great!! The breakfast was very tasty and enjoyable!! We will be back when we are traveling in the area!!
Stayed for room close to the Airport. Very clean and updated. Not fancy but quality consistent with a Best Western Plus hotel. Very good breakfast bar. Proximity to airport is great but downside is no nearby good restaurants. Need a vehicle to drive into town for food.
This is the second time I've used this hotel and as before the staff is helpful and the facility is clean and accommodating. I booked last minute and they were able to get me what I needed. The woman that checked me in was very helpful and anted to be sure that our stay was pleasant.
This motel is very close to the airport. The staff is friendly and the room, comfortable and clean. Rates were quite reasonable when we visited in October. The complimentary breakfast was also quite adequate.
Close to airport. Has a park n fly option that saves money from having to park at the airport. Fabulous staff!! Had shuttle for us by 5:30 am and because we were missing out on breakfast, they packed us a grab n go bag.
Everyone was so nice. Lots of information. Learned about a wheel chain and that was just wonderful. Yes we tipped the people behind the wheel chairs, very nice and polite. Flight was great also. People were very nice.
I had booked a room for one night at Best Western Plus Springfield Airport Inn through booking.com. Due to the number of hotel stays recently, I was given an additional 15% off genius discount through booking.com. I had my confirmation in hand went to check in on a busy Missouri State homecoming weekend only to be told our room was cancelled by Administration and they were full. No explanation was ever given for cancellation except that Administration had cancelled it - we have never heard of such a thing in all of our stays but this is the first Best Western. It had to be that they got a better price from a 2 night stay customer than us so we got bumped - BAD POLICY. We scrambled and found a room at Home 2 Suites by Hilton. The silver lining was Home 2 suites was the best stay we have had in a long time. We loved Home 2 Suites and will never stay in another Best Western again. Booking.com said to call them if this an event like this ever happens again and they will find us a room - they still showed us booked there on their end. They refunded us the difference in price - but definitely worth it to us to stay at Home 2 Suites. It was a dream to fall into!!
The staff was friendly. The hotel is very clean and well maintained. Breakfast was better than expected & the bed was very comfortable. Small things like free bottled water at the front desk matter to me as both a business and personal traveler. I will definitely be staying here again!
Easy to find and a jewel after arriving. Very clean and employees we encountered the one day/night we were here were all very pleasant and accommodating. We enjoyed a great hot breakfast and the area was bright and clean.
The front desk staff was efficient and beyond expectations. After calling the front desk for a shuttle, they tracked the shuttle and let me know when to expect pickup. Then upon arriving at the hotel, they greeted me by name and had the paperwork ready to go. The breakfast was the nicest presentation and cleanest area I've seen! Thank you.
This was a nice place with clean rooms. The staff was kind and offered a to go breakfast to me since I checked out so early in the morning before breakfast was offered to everyone. Nice to see a gluten free cereal option for breakfast as well.
I am a Diamond rewards member and this is one of the nicest Best Western I stay in. I travel exstensivilty for work and stay in Best Westerns in every major city I visit. The staff is very friendly and rooms are very clean. I would recommend this hotel to any one.
this is a great place, quiet, comfortable place with friendliness and good hospitality our room was clean and complete with total comfort. the wash cloths were cute and extra effort. great coffee. we were only there for the short night but enjoyed the stay.
Kati is absolutely amazing! She helped me with numerous things I needed help with. Very beauitful and pleasant to do business with! I will definitely be back due to her great customer service and the extra clean rm we had! I couldnt have ask for better! My girls absolutely love kati and her amazing ways with children!!! 5 stars + for sure!
I highly recommend this hotel, as the return on the cost is exceptional. The room was comparable to hotels that I have paid twice as much for. Very close to the airport for convenience. I will be using Best Western a lot more.
Nice place, good facilities, friendly staff. Location was good for our destination, close to our event, easy parking in and out for trucks. close to stores and eateries. Clean and friendly. Easy to make reservations, works well with customers on available dates.
Stayed one night with my family before a scheduled flight. Front desk staff super nice and our room was ready at check in. clean and well maintained. great value!! indoor pool was a big hit with the kids and there were plenty of clean towels by the pool. breakfast was ready on time and plenty of options for everyone. I will stay there again.
Can't beat the location-right down the road from the airport. Awesome staff, extremely clean room, wonderful inside swimming pool, and great selection for their free breakfast!!!! My family will definitely use this hotel again in the near future!
Great experience at this hotel. Would recommend it for sure. Really comfy bed. The breakfast was great and good coffee which is important to me. I wish every hotel experience was this good. Nice res lose by Joeys on the hill.
We had a late flight into Springfield and booked this hotel for an overnight stay before heading out for a visit with family the next day. This is quite a little gem. Upscale from the furnishings to the toiletries. The hotel staff were great.
We are always please with BW. We love the continental breakfast & Helper in the breakfast room was awesome; I think her name was TrishaWe plan to come back to visit my daughter at MSU & will stay here each time. VERY COMFORTABLE
Easy to get to, lovely and clean, staff available, friendly and helpful. Hot breakfast plentiful. Rooms appear to have been recently redone. Hot coffee, lemon water and cookies available in lobby during the day is a nice touch also. Indoor pool means it is available year-round. Very happy with the stay.
Our room was spotless, our housekeeper was Imelda and the breakfast person was Shirley. They did a great job and it is obvious they care. The manager on duty greeted us every time we came in or left. I have stayed at this place since 2013. I always come back.
This BW is a clean, friendly, reasonably priced place to stay close to Springfield Airport. They provide shuttle service (via an arrangement with Yellow Cab) to and from the airport along with $6 per night parking with a one-night stay. I have left my car there many times and it has never been bothered by anyone. Breakfast is decent, but doesn't begin until 6:30 a.m., so if you have an early flight you'll have to take advantage of their grab and go bags. Coffee is available as early as 4:30 a.m., maybe before that. Hotel staff is friendly and helpful.
This was a great place to stay. We were in town for a family wedding and it was perfect. The breakfast was very good and we were able to meet in the breakfast room with other members of the family who had come into town from all over!
Enjoyed our stay.. very helpful at the desk on directions and places to eat. the airport is only a few miles away which was a big factor since we had an early flight. Would stay there again in the future.
The location was good. The property was well maintained and clean. The room was on the small side but clean and comfortable. The staff were friendly and helpful. Gave us a great recommendation for dinner. All made for a good nights sleep.
Nicely presented property and accomondation. Breakfast looked good although did not use. Well worth the good ratings this hotel has for airport or visits to the northern part of the city. Would stay there again if the opportunity ariises.
I would have rated this property excellent if I had not had my front license plate bracket stolen along with my front plate. We are traveling the Historic Route 66 as part of our bucket list things to do. The facility is an excellent place to stay and the staff are very friendly and accommodating.
The staff was very helpful. The room was nice and clean and the bed was comfortable. I checked in late and had an early departure and was able to sleep well. I appreciate the wake up call, breakfast in a bag, and the ride to the airport. I would stay here again.
Convenient to airport was the main reason we chose this hotel. Clean room, comfortable room. Price was right for what we got. Had everything we needed for our stay. We had an early flight so we didnt participate in the breakfast.
This is our second stay at this Best Western Plus. Our first stay was better, but this stay wasn't bad. We found the staff to be excellent and carting. Our room (220) to be lacking in ombiance. The walls were basically bare and the chair shoved against the wall causing the lamp behind it to somewhat toppled over. We had to step onto the chair to get to the lamp's switch. The bed pillows need to be cleaned badly. I laid on my back to keep from smelling the last visitors. Like I said, nothing really big to complain about and the price of our room was good.
Everything was perfect! Staff went above and beyond! Breakfast was delicious! Check in and out were easy and quick. Room was clean. Amenities were everything that was described. Close to restaurants and shopping!
We enjoyed our visit, not too much to say because it was only one overnight & we left early to catch an early flight out. The room was pet friendly which we appreciated and was quite which was quiet considering the closeness of the airport.
Check in was fast, as was the check out the next morning, They had a driver for us at 5:30 AM to get us to the airport. Night clerk had good info on getting delivery from near by restaurant, and they had a snack bag ready in the early morning since we left before the restaurant was open. Softest bed I have ever slept in.
I was really impressed with the breakfast selection, attention to detail and cleanliness of the breakfast room. The breakfast staff does a great job and I really appreciated their hard work! This hotel is a good choice.
Clean nice room. Highly recommend not to far from the air port. The room was 2 bed. There was a pool and exercise room we didn't use them, there was also a large variety for breakfast but my flight left before breakfast started, so I'm unable to rate breakfast either.The room was perfect, microwave, mini fridge, Wi-Fi coffee pot & coffee in room.
Easy access to interstate, clean room, friendly staff and good breakfast selection. Check in staff was very helpful. Internet is slow and difficult to log onto, but overall a good place to stay, parking area is well lighted.
I only slept there one night, but I couldn't have asked for more. The best part was that my airport shuttle was awaiting my arrival at the front door at 4:30A.M. as requested. Very clean and great service.
I booked my room about a week in advance as it was an unexpected trip due to a family emergency. I had a detailed conversation on the date with the on site staff, when I arrived I was told my reservation wasn't until 2 days later, so at 5 pm on a Friday night I was tasked with finding another room elsewhere. They did have a cancellation, so eventually I ended up back at this location. So frustrating. Room was clean, breakfast didn't start until after I left for the airport.
Was visiting family. Carpet in room left my feet black after shower. Spoke to Manager KR next morning. I asked to be moved to a cleaner room. She said No I would only complain about the next room, but they would shampoo carpet. They did clean carpet, room smelled better. Didn't appreciate her response. Won't stay again.
I have found this to be a great place run by great people. We've stayed at this location several times and their staff member Katy along with others have always been very helpful with any of our needs . Also a very clean well kept hotel !
I received great service and I would definitely recommend this motel to anyone especially if you are flying out of the Springfield Branson Airport. It took me less than 10 minutes to get to the airport. The Lady at the desk was very nice and helpful and when I checked out the next morning I was treated to a small snack since I left so early
There were only two problems we had with our room. #1 - The air conditioner wasn't working properly. (It was late during the night so we didn't attempt to contact the desk about this. My husband got up several times during the night to try to keep it cooling. #2 - Our room was located right next to the Fitness Room. (Not advisable if you want to sleep in the next morning. We had weights pounding at 6:30 am.)
I stayed at the Best Western Plus Springfield Airport Inn on July 28th. It is a NO SMOKING facility, I agreed to the rules at sign in. I smoke outside when I am at home so I do not have an issue going outside to smoke. I even asked the lady at check-in what the smoking policy for the hotel was and she advised me I had to smoke outside which I was more than happy to do. I complied with the hotels policy for my entire stay as I'm sure is seen on your surveillance cameras. On the morning of July 29th I checked out and began my journey home. I had stopped in Baxter Springs to use the restroom when I noticed a charge on my credit card from Best Western Plus Springfield Airport Inn in the amount of $170.64. I called the hotel when I discovered the fine, the front desk attendant Katie said I'd been smoking cigarettes and marijuana in the room. I explained to her that I do not use illegal drugs due to being a Certiefied 911 Dispatcher and Sheriff's Deputy in the State of Kansas, I also advised her I presently work at a Best Western so why would I risk my job to smoke anything in their room. I advised her to check the security cameras and she'd see that I went outside multiple times to smoke throughout my stay. I also informed her that I had attended a concert at The Complex Music Venue in Springfield on the evening of July 28th and had been surrounded by people smoking cigarettes and marijuana so the odor was on my clothes but at no time did I smoke anything in the room especially marijuana. She insisted I had and in turn called me a liar. She accused me of smoking marijuana in the room multiple times as well as cigarettes. I've NEVER smoked marijuana in my 40 years of existence and do not smoke cigarettes. I DO smoke Cherry flavored cigars but at no time did I smoke in the room, I ALWAYS went outside as the security cameras surely saw. I did not appreciate how rude Katie was nor did I appreciate her multiple allegations of smoking marijuana in the room. The ENTIRE conversation was recorded on my phone and I have the recording if you'd like a copy of it!
Shirley the breakfast attendant was awesome! The room was musty smelling though. Since the humidity in the area was way up we didn't complain. But a dehumidifier to run during the day would have helped.
Wonderful property with attentive and professional staff.The free Breakfast was fresh and plentiful. Great deals on tickets were available in the lobby. We would recommend this hotel to anyone. Loved it
Nice hotel inside and out. The rooms were clean. The staff were excellent, especially the breakfast host. The breakfast was the typical "free" breakfast, scrambled eggs, sausage patties, biscuits and gravy (which was a little thin) and excellent fresh fruit.
My experience at your property was very good, Breakfast needs a lot of work. Need to include orange juice. Eggs were terrible. Staff was great and very friendly. Room was clean and comfortable. Will stay there again.
The hotel was convenience to the airport. Provided a taxi service to/from the airport. The rooms were comfy and clean. Tho, I left early in the morning (before the normal breakfast) the front desk had coffee and a grab-n-go breakfast ready (muffin and banana). That was much appreciated.
The Best Western is very clean and has an outstanding staff. All were very helpful and friendly. We appreciated the nice guest laundry and also enjoyed the pool. Breakfast was excellent - a nice variety and well presented.
This hotel was great, staff was very helpful in recommending places to eat in the area, even have printed out places that deliver and what times , breakfast was great. Clean room, u can tell people that work there actually like working there
Great hotel, not to far from Branson. Great breakfast, Shirley and the other gentleman don't know his name are hard workers, keeping food full. Lots of choices for breakfast. Eggs, sausage, oatmeal, waffles, fruit, cereal, yogurt, cinnamon rolls, and bagels.
We parked in the closest slot to the front door, directly in line and about 100 feet from a security camera. When we got up the next morning our vehicle had been broken into and vandalized. When we checked with the desk,
This hotel is quiet, but a short drive from many cool places. The staff was friendly and breakfast was good. The rooms were clean and beds were fairly comfy. My only complaint about the room was the bathroom was so small the door hit the toilet when opening and closing it.
This was a fantastic place to stop for the night. It was very clean, safe, and the staff was helpful. I would stay here again for sure. I really liked the breakfast too. The price was very reasonable. It was in a nice part of town. And if you need the airport, it's close by. It was very easy to find, as well. We were very satisfied!
Excellent place to stay! This hotel is located on a main road about 1 mile from the freeway and 1 mile from restaurants and shopping. It is a few miles from the airport and close to a railroad. However, the location was actually very quiet, especially inside the hotel. Rooms are very quiet as well. Also, very clean, comfortable, and relaxing. Larger bathroom and nice showerhead. Room had 42" Tv, coffee pot, microwave, and mini fridge. Very roomy for 3 people, and had 2 chairs and table with 2 queen beds. Beds were very comfortable, with plenty of pillows, including neck pillows. Hotel seemed to be very up to date. Lobby is comfortable with coffee and iced lemon water for guests. Designated smoking areas with benches outside. Pretty plant garden on property. Breakfast was very good. There is a nice indoor pool and excercise room. Vending and ice machiness are plenty. Staff very friendly and courteous. We definitely recommend this hotel, and we will stay here again in the future!
Very nice motel. It was clean, quit, and staff was very helpful. Not much around it to do. There is a little store across the street and that is about it. For what we needed, it was just right. We would stay there again.
Great place to stay. Katy was very kind and helpful. Bed was comfortable and room was clean. I would stay here again. Good proximity to where I was doing business. Breakfast was acceptable and got the job done.
This is the second time I have stayed here and will stay again if I need a motel in Springfield. Room, breakfast, everything was very good. Breakfast had the usual cereal, milk, coffee plus a waffle machine, scrambled eggs, sausage and biscuits. Both mornings someone was taking care of the breakfast making sure there was plenty of everything and food was hot.
Highly recommend this hotel! Stayed the evening prior to flying out of Springfield-Branson Airport and took advantage of parking my vehicle at hotel while away. Very clean facility and courteous staff, prompt shuttle (taxi) service to Airport, good breakfast and vending machine prices were not overpriced.
Clean room, friendly staff, nice location, price is also very economical. I see BestWestern chain of Hotels are getting much better and have a good value for the money compared to other name brands like Holiday Inn or Marriott
We had a cancelled flight, got to this hotel at 1am, girl was real nice and quick checking us in. Next morning had breakfast, nice selection, and then she called and paid for a cab back to the airport.
This motel was so wonderful. Katy@ front desk was so courteous and helpful. Great customer relations!!!! Mariza did a great job on cleaning the room. Shirley supplied a great breakfast!!! I will be back !!!!!!!
Very clean, comfortable and nice helpful staff. Would choose this motel again. Location is very convenient. We had even checked out and had to go back to have something faxed for our business and the staff was very very helpful.
We went to Springfield for the weekend for our friends wedding. When we got there, they upgraded us to a suite, no charge! Breakfast was great and room was clean. Staff was very nice. Definitely recommend staying here.
Helpful friendly staff. First time in a while I was recognized as a Diamond Select. Housekeeping kept up on the room and remembered to leave coffee. I usually have problem with all hotel chains with this and end up going to the front desk but this place kept up with it. There is also a small public park about 1/4 mile away with a 1/2 mile running/walking trail. Beats the treadmill.
The hotel is very nice and beds extremely comfortable. The rooms are clean and well kept. The star employee award goes to Tonya the night auditor. She went out of her way to accommodate us while staying for the short time we did. Great job Tonya on your 5 star world service hospitality!
After a long delay at the airport and then a final cancellation of our flight at 1:00 AM we googled hotels and found the Best Western. We called and I believe Tanya answered and she was so nice, she sent a taxi to the airport to pick us up and provided us a haven to have a restful night of sleep for a very reasonable price. Our breakfast in the morning was wonderful with Sheryl overseeing the buffet breakfast with her cheerful attitude and her wonderful spirit. Kudos to the staff!!!
Immaculate and large room. Excellent hot breakfast - eggs, soft biscuits, actually yummy gravy, sausage, plus make your own waffles in addition to the continental fare. Shirley took great care of us! Good hotel for dogs - shady and spacious morning potty space. No silly dog rules to sign, and the fee is low. There's no good place for a long walk though. The hotel itself warrants five star review... the location, not so much. It's situated between a rather dubious, run down neighborhood and some old and or shut down businesses. Not a great part of town. The airport is very close, which doesn't bother us, but if you're sensitive to noise it's something to think about. If you are in a long rig like we were, pulling an rv, parking could be tough, but the staff was very accommodating and allowed us to park in the driveway. Parking is well lit and feels safe even given the area. Overall an excellent place but some things to consider. We would stay again.
Our stay was great! The beds were comfortable and I was able to sleep well. The only complaint we had was our toilet kept running. You had to jiggle the handle to get it to stop. It was clean and breakfast was great.
Staying overnight was a very pleasant experience. The Staff was comprised of some of the nicest people I have dealt with in a long time. Best Western should be proud of this property and encourage others to follow their lead.
Zero complains whatsoever. Was given a free upgrade to a jacuzzi room. Room was great, bed was comfortable, jacuzzi was nice. Breakfast had a bunch of options. Awesome, caring staff. Free shuttle to/from the airport was helpful too.
Stayed over just one night . Very clean room and very helpful staff . If we ever pass through Springfield again we would definitely use the Best Western plus ,very pleasant staff . Thumbs up ! Thank you
Were we very satisfied with our stay here. Breakfast was good, staff was great, room was very clean. Would stay here again when traveling through Springfield. Husband wasn't feeling well and staff was very helpful with everything I needed.
This was a one night stay for a weekend getaway. The hotel and room was clean and up to date. The staff were friendly and very accommodating to our needs. The breakfast was very good with a great selection of items to choose from. I would recommend this hotel to anyone.
This motel is very close to the airport... that's why I started using it... but I will use it always. Very clean rooms, nicely decorated. They ttreat you like family, making sure you have everything you need.
We stayed saturday night got AAA rate and acomodated us for earky check in which was very helpful since drove thru the night. Was kind and friendly knowledgeable staff. Good directiins to Aquarium. Good suggestions for supper. Excellent clean fresh smelling and quiet room. Good night sleep. Two thumbs up! Excellent stay and will remember fondly. Great start to our vacation. Two very Happy campers! Thanks! Great Breajfast also!??????Best Always Barb Schmit
Staff was helpful, room was clean, TV was large, breakfast was good in the morning. Overall, better than expected for a Best Western. I would highly recommend to anyone staying overnight in the Springfield area.
Desk clerk was great - helped me with luggage etc. The room was super clean, big screen TV, great decor. All in all, I definitely recommend this Best Western and will be staying there next trip. Great place to bring your dog.
excellent place to stay, close to food, Allis is excellent to eat at, easy to get off and on the interstate. Overall a very good place to stay. We highly recommend this place to all travelers and visitors
Overall a very enjoyable stay. The staff was very knowledgeable and friendly and the room was very clean, if not a little old. Could use some updating. The breakfast was very good overall, except for the biscuits and gravy. Biscuits were good, but the gravy had NO flavor and was pretty thin. Everything else was quite good.
This was a nice hotel. No elevators, but only two floors. Pet friendly, which is why we chose it. They were kind to place us on the first floor near and exit for convenience. Room carpet was old and needs cleaning. Pool was nice with some water bugs around it. We recommend this hotel.
We stayed a night on June 7th, 2018. Granddaughters loved the indoor pool. Micro, fridge, coffee pot. We had plenty of towels and pillows. Our beds were comfortable. Room was CLEAN, COLD, and QUIET. We were a family of 3 adults with 2 children. We would stay here again if in the area.
If you want a decent stay for your money pick here. The place was mostly clean, the only thing I could find (and I search hard when I stay places) was some pink residue on the bathroom tub. Not sure if it was left over residue from cleaning or somebody's body wash. The bed linen had seen better days since they had some runs and snags in them but at least they were clean. The main complaint I have is; paper thin floors and walls. The first night we either had a really nice guest that walked quietly or none at all. However, we weren't so lucky on night two. It sounded like a herd of elephants above us and they woke me up at 7:30 am. Might not sound too bad for morning people, but I am not a morning person, so it's very aggravating to be woken up and to have to listen to the pounding herd for an hr before they finally left.
The staff was excellent, the room spotless and modern, plenty of charging ports, spacious with more room than the average motel room. The bathroom was a little tight but functional. Breakfast I rated a 4 but was certainly satisfactory. Great facility and we would recommend it. This was our first BW in years and the last night of a 5500 mile trip. I would have used BW before had I known the quality of them.
Very nice motel. Room was great. Easy getting to and from the airport. Close to downtown Springfield. Very helpful and friendly staff. I would recommend this motel for you next stay in Springfield. We will stay again
Brought are little 10 llb dog along they where very pet friendly and put us on the main floor so it was easy to take her out for walks . Room was clean and breakfast was good as well. would recommend this Hotel anytime
After getting lied to at redwood motel I called this place angie at the front desk said yes we have rooms yea and they take pets another plus she gave me change for the vending machine and told me a good Chinese place that delivers beds are good and comfy room cleaned ac perfect next time in the area definitely coming here
Great experience. Room ready, clean, and staff helpful. Easy to control cooling in the room. Quiet. And if in the Springfield area, it would be #1 on my list. What I expect from Best Western. My only suggestion, there should be more than three handicap parking designations.
We stopped here on our cross county road trip. We needed a place that accepted dogs and they are more than accommodating, they even gave us a little bag with a poop bag and dog treat. Excellent hot breakfast, and very nice staff. I would definitely stay again!
The staff asked me for my phone number (which I supplied). The next morning, I started receiving junk texts from a gambling web site. Possibly sold my data? Also, Limited parking for a truck with trailer.
Staff was friendly upon check in. The room & breakfast area was VERY clean. The beds were comfortable. The middle area contains an outdoor pool, play area for kids and seating area in the grass. We would stay here again!
Booked the room two hours before check in and when we arrived we were able to check in right away. Very friendly and cheerful staff at the front counter that made it a very positive environment to walk into. Rooms were very cleaned and bed was comfortable. Only downfall is breakfast doesn't start until six but they do put out some apples and oranges for on the go.
The room was spacious and very clean smelling and looking. The beds were very comfortable for sleeping. The bathroom was not as tiny as some have been that we have stayed in. The noise level outside of the room was very quiet. The breakfast was one of the best! We would gladly stay here again.
My father and I booked this hotel for 2 nights while on a mini-vacation. We are from Central Arkansas and made the 4.5 hr trip to experience the Bass Pro Shops. It was AMAZING!! We have never stayed at a hotel this nice, which made the trip even more pleasant. The breakfast at this hotel is phenominal, staff was kind, rooms were cumfy and clean. 5/5. A bit pricey but well worth it, and still under $100/night.
The hotel is in a reat location! The room was very clean, looked to be updated recently. The staff was very friiendly and helpful. The breakfast area was much more than I expected, too! (: I would highly recommend this hotel.
This is the second time I've stayed at this hotel and both times I was impressed. It is very clean and the front door staff checking us in was a delight! She was helpful, friendly, and also had a sense of humor. The rooms have refrigerators that also have a small freezer inside. Not the most powerful, but get the job done! The hairdryer provided in the room was surprisingly nice too.
The staff were helpful and exceeded my expectations. The help with securing my room, although we were late arriving, it was comforting to know that our room reservation was held. We enjoyed our stay there.
for Spyderfest 2018. We had been riding in the rain for about 3 hours. We arrived before check in time, but Katy helped us get into our room as soon as possible. She is a true asset to Best Western Plus. Our room was clean, comfortable and quiet. Thanks for taking care of us .
Clean, friendly and helpful staff, inexpensive airport parking (at the hotel), close to the airport. This is my choice when flying in and out of Springfield. Beware that shuttle service to the airport can be slow. They use a taxi company and not their own shuttle service.
Everything was fine staying at this hotel. My only comment is that when I made my reservation by phone, I was very specific that we needed to be picked up by the shuttle and they said fine. They did not tell me that I needed to call the hotel to have them send a cab. I figured it out quick, but they could have told me this.
As a whole, everything was good, except for an inexperienced night clerk. All amenities aside, the most important thing is a good nights sleep. My wife and I both have health issues, and she is partially blind, leaving me to do all the driving. The desk clerk called my wife's cell phone and woke us up approximately 2:30 AM in the morning? She, I didn't talk to the person, wanted to know if we still wanted the room, and when we were arriving. We were upset and distressed to receive such an alarming telephone call. For health and safety issues alone; in the event of an emergency, such as a fire, and subsequent evacuation, the staff, should know, where their guests are. They didn't, and then assured us you'd call us. We are still waiting for your call. Note, in order to complete this survey, and see the drop down bar
This hotel is real close to the airport and easy to get to from the airport and from town. The staff was friendly and efficient. The accommodations were excellent: great breakfast buffet, clean towels and sheets, excellent WiFi (with effortless connection). They even printed out my boarding pass for me for my return trip home.
My family with a 6 year old boy stayed here twice in April 2018. It was clean and nice for the price. The breakfast service by William was excellent. The pool always acceptable & fun. The front desk had no change for $20 bill so bring small bills to tip the wonderful breakfast & room staff.
Absolutely loved Best Western 's on our trip. Each one was clean, staff all very helpful, and the beds were great as well! We will definitely go again to this hotel or any BestWestern's we find along the way.
Springfield has easy traffic and near the airport, just rite for my Biz. Hotel has team spirit, where everyone is ready to work together and provide for guests care. Shirley kept the Breakfast fresh and the room clean. Parking is well lit and felt secure.
Checked in late. They sent a cab to pick me up from airport and take me back the next morning. Guess that is what they use for shuttle. Worked just fine for me. Only problem I had was making reservation. Did not get a confirmation email so called to check and they informed me that I did not have a reservation so made another one. When I got there they had 2 rooms for me. They did not charge me for the second room but they need to improve their system. I did not get a confirmation email the second time either
Well appointed room, clean and comfortable. Mattress was a bit firm for my taste, but no reason to downgrade my experience. A hair dryer in the bathroom would have been a plus, but again, it's absence didn't affect my rating.
We enjoyed our stay. Very clean room. Great experience at check in. No hassels like other hotels this nice. Love the Jacuzzi tub and large size of the rooms. The place smelled very clean also. We will stay here again if we are in Springfield.
I stay here every year, sometimes twice a year. Always warm and welcomed by staff. Rooms are always very clean and breakfast is always good! Highly recommend. Also there are so many amenaties that I use close by: restaurants (Mexican restaurant one block away is amazing) grocries, gas station, etc.
Attended the Show-Me-Gourd Festival at the Empire Fair Grounds. Motel was a convenient distance from the Fair Grounds, good, clean accommodations. Good breakfast with choices as to what you wanted to eat. Would stay there again.
Nice place. Nice and quiet. And even though we had a mix-up with electric charger for the car, Abby sorted it like a pro. She's fantastic! I would definitely stay here again the next time through. Very nice.
This was our fourth night in a Best Western on our road trip to see family in Texas and it was the BEST. From a friendly check-in to a clean and relaxing room and a wonderful breakfast, the entire experience was great. As we travel more, we hope to encounter more BWs like the Springfield Airport Inn. Thanks for providing the best level of service possible.
Refused to accommodate our group when asked to use breakfast room to feed 17 kids when bus arrived at 9 PM or let us huddle up the next morning. Had to use hallway & got complaints from others. Staff could care less.
Excellent in every way with a friendly, helpful staff, clean rooms with everything working, and an outstanding breakfast. Highly recommended. Also was pleased with a free cab to the arpt, since there was not a hotel van.
The breakfast Shirley made was very very good. It felt like an original home cooked meal. The Biscuits and Gravy and Waffles were really good. The best part of the breakfast had to be the biscuits and gravy with the sausage. I will be back to this Motel for sure and I highly recommend this place. They have a pool to... Thank you for the service and for the breakfast.
Great experience! Had us picked up at the airport very late. Extremely friendly staff, especially the front desk and Shirley in the breakfast room. Room was clean, bed comfortable, with microwave and mini refrigerator. We'll stay again on our way back to fly home.
I appreciate the fact that the lady who took my reservation was very helpful and friendly. She informed me of the diner next door to the hotel and how they would have a place for me to park the truck I was driving and fix me dinner,even though they actually closed abt 25min before I had arrived. I would definitely stay again.
We absolutely loved our stay with this hotel. The room was very clean and beautiful. The front desk clerk that checked us in was cheerful and happy to help with anything. Even though she was busy when we walked in she made sure to greet us and said it would be just a moment. Even as we left to go to town to eat dinner she told us to have a good evening. As a former hotel employee, it makes me happy to see other clerks going above and beyond. The only complaint I have is we were near a very loud family, but that isn't the fault of the hotel.
Ok room & breakfast. Not in 5e best location. Tip envelopes left in room and at the breakfast tables. Loud rooms with noisy guests. Received a prank call at 9:20pm asking for our credit card number person said they were from the hotel. Spent 2 night not in he room much.
We came with the grandkids and the hotel worked out great. We enjoyed using the pool and the room was nicely presented. Breakfast was crowded but it was nice to have it available. Staff was very friendly.
We needed a place close to Willard, Missouri. This place was also close to the airport. Very friendly staff. Good breakfast. Nice up to date rooms with very comfortable beds with an abundance of pillows. Microwave, refrigerator, coffee maker. Watch the closet door, it will bang against the inside of the outer door. Warning you won't help ... I banged it twice before I remembered that it would happen.
Staff were friendly and helpful. Room was clean and well appointed. However, the automatic dood closer sticks out and bashes into the closet door when you open the closet. That particular thing seemed annoying and ridiculous.
Rooms were very clean! Lock on door was broken, but deadbolt worked. Hotel staff is very friendly and efficient. The hot breakfast is excellent and a great value out onto the price of your room. Would stay here again.
I would stay here again in a heartbeat. The staff was very friendly and helpful. The rooms were incredibly clean (in fact the whole place was). It was worth every penny of it's very reasonable price. Loved it
Hotel was clean, staff friendly. Bed was a bit soft and pillow lumpy but overall a good stay. Waffle area a bit cramped in the breakfast room but food was good with lots of choices. Nice pool but if you have little kids bring their life vests as the depth drops off quickly.
The front desk staff were very helpful. We wanted a good bar and grill to watch the NCAA tournament in. She was able to helps us out. Breakfast was excellent. Plenty of hot options to choose from. Highly recommend the hotel.
Our second visit was even better than the first! We came in late at night and immediately was welcomed with hot coffee and a smile. The next morning after a awesome breakfast decided to rest our traveling pants and stay another night so we could take advantage of the indoor pool, it was perfect. We left rested and happy as always. Everyone from front desk, housekeeping and management is amazing!
I drove from Lubbock, Texas, made reservations online. Asked me how I'd like to pay I put cash because it's an option. Arrive find out can't pay cash. The women was so rude about it. Wouldn't recommend it. Horrible customer service!!!
Nice place, best of three motels we stayed at this trip. The check receptionist was very nice and friendly, really made my day after a hard drive. Two others, not so nice. Room was quite which is pretty rare these days.
Room and staff were great. Very friendly and helpful. The free breakfast was great. You will not leave hungry. Conveniently close to the airport but not too close to be bothered by planes taking off and landing.
After having terrible flight issues coming to this hotel with the staff Katie and another woman I can't remember we're just fantastic and made the whole thing much more bearable. I honestly can't say enough for help well I was treated and accommodated at this location they were just fantastic!
My stay was good. The room was clean and inviting. The breakfast was really good...I am a picky eater and the kitchen associate (Shirley Sartin) was more than willing to accommodate me.Thank you very much!
The staff here at this hotel that I have used many times are always professional and friendly. I always like the fact that it's close to the airport when I fly out. This hotel also provides free transportation to the Springfield/Branson airport that is just a few miles down the road from this hotel.
pool was freezing, tried to overcharge $15 per night per room...we we're promised adjoining rooms, which we did not get. we were on a family trip and needed rooms adjoining. evening front desk clerk was not real friendly. clerk that checked us out was nice. would not recommend hotel.
Everyone was wonderful from check in to check out!! Even gave our grand children travel bags with a banana and a blueberry muffin. Great service. Rooms are very clean. Breakfast was hot and delicious. Perfect place to stop. Wonderful experience!!
I was very pleased with being able to stay last minute due to dangerous weather conditions. After arriving at the Springfield airport, I was able to book a room and so grateful that the hotel sent a shuttle to pick me up and return me to my car the next day at no extra cost to me. Staff was very friendly and helpful. Thank you.
This hotel was a godsend for us. We had been turned down by multiple other hotels because we had 2 cats and a service dog and they claimed that the service dog counted towards the 2 pet limit. We were frustrated and it was late when we finally found this hotel. The room was amazing and the staff were very accommodating. The breakfast area was the cleanest I'd ever been in at a hotel and I never saw the attendant William! He was so courteous and quick, not interrupting our breakfast but maintaining a spotless dining area! I would definitely stay here again.
Along with everything being great, the whole hotel smelled very clean. The staff seemed to make every effort to make sure that the hotel was fresh! I appreciate it as I have a lot of allergies. Well done!
Great prices. Comfortable. Very clean. Shirley, in the breakfast area, was amazing! She kept it clean and well stocked with fresh, hot food. The food was delicious. The rooms were very clean and comfortable. No trouble getting plenty of clean towels when needed. The staff was friendly and accommodating. This will be our "go-to" lodging for all of our future trips to the Springfield area. Very affordable.
We were travelling through and needed a clean, highly rated, low cost, pet friendly hotel. A great find! And hit all of our requirements. Located close to the main freeway, but far enough that you weren't subjected to freeway or street noise. We would definitely stay here again.
We love Thursday and its fit our needs exactly. We were especially grateful for the shuttle to the airport that they provided. Thank you for your efforts and your care. Will certainly stay again. Thank you
I believe this is the absolute best. The staff was so very friendly and helpful. The lobby is beautiful. The room was very. Clean and attractive. If I ever need to stay in Springfield again it will certainly be this one.
The staff was great, breakfast was good, room was clean, bed was comfortable. the shuttle service was good, and I parked my car there for $6/day, half the price of long term parking at the airport. Would stay again.
Was very satisfied with my stay. Angie at the front desk made us feel well one right from the start. Provided us with a pet friendly room with close proximity to an exit which allowed for easier access to walk our pet. Shirley provided great service in the breakfast bar that made us feel as part of the family. Will most definitely stay at this hotel again & recommend it to family & friends.
The rooms are new, clean, and comfortable. Thier breakfast in the morning is very good and all of the staff is very friendly and helpful. They have a pool but I have not used it. Angie at the front desk has been very helpful. I stay here 2 nights a week.
Very satisfied. Excellent room, bed, cleanliness, very good fulfilling breakfast, ready on time. Very nice, better than expected. Nice till I get to this point and it won't take my fine words of wisdom. I have to waster more time on platitudes.
This was a great hotel experience. The site itself is not scenic--it's in a sort of industrial area, but the hotel was very clean (shout out to Maria Torres for that!), the staff was very friendly, and the breakfast was well prepared and presented and even staffed (thanks Shirley!) All the staff was very friendly. For some specifics: The water had great pressure and got nice and hot. The breakfast wasn't fancy, but was quite good--eggs, sausage, gravy and biscuits along with cold cereal, waffles, etc. (The coffee was a roast that was a bit strong for me, but I know I like weaker coffee.) The pool looked great.
We stayed here at the end of a Kong travel day. The front desk person was friendly, helpful and professional. The room was clean, and the bed was very comfortable. Highly recommend this hotel when traveling in the area.
NIce hotel.Clean rooms, front area, pool and breakfast. Front desk staff was very helpful and attentive. Parking was sufficient and easy access in and out of the area. Rate was very good.We would stay there again.
Nice place, comfy bed, nice breakfast setup the people went above to make stay a nice one. Sorry had to fill another 110 characters so this would save and to be honest this here is the worst part of the stay.
We return to this Best Western on every trip to Springfield since my granddaughter chose Missouri State University for her continuing education. Everyone has always been friendly and helpful and we always look forward to our next trip !
This was the BEST Best Western I have ever stayed at. Clean, roomy, very friendly front desk personnel both at arrival and check out. I did not have to deal with someone who barely spoke the English language. Great experience!
I've used this property in the past for early morning flight departures at SGF as I live over an hour away, and it has always worked out well.This last visit however was the result of an unexpected snow storm that kept my wife from being able to pick me up after flying back into town. I spent 3 nights there waiting for the roads at home to clear up. The room was comfortable, the wifi worked well, the guest laundry worked well, and I was able to order food in for dinner after having breakfast at the motel. While there are 2 restaurants within .3 mile, with the snow, wind, and the single digit temperatures, I wasn't going to walk to them. Given the harsh winter conditions (-8 the last night there), it made an unwanted situation very comfortable. i would happily use them again.
Great location as a stay over on the way to the airport---extremely close to and easy to get to the airport. Excellent service from all staff. Keep doing what you are doing and success will follow you.
We loved the cleanliness of the room, polite staff who gave us doggie treats & snack bags for the road with water the next morning, and yummy hot breakfast! There's also an indoor pool!!! We will definitely stay here the next time we stop in Springfield on our way to St. Louis!
This hotel is located close to an airport and advertises a shuttle service available on the half-hour. It does not have a shuttle service. It has a taxi company that it uses to take you to the airport the trouble is that the taxi company only comes when it wants to and not when you need it to. You will sit and wait for the taxi and it is not coming. I very nearly missed my flight. I found another way to get the and got there just in time. The room is very nice the staff are very pleasant the place is quite a nice hotel not bad value for money I told but the fact that it is an airport hotel and has not got a dedicated shuttle service is a definite problem. The breakfast was good the breakfast room was very nice and very clean well maintained. The front desk staff were very pleasant. I had my dog traveling with me so I had a pet room. Some of the pieces of fun and she looked like they had been previously salvaged by one of the visitors which was not terribly nice but on the whole the room was well decorated and quite Pleasant.
Our plane was late arriving at the Springfield airport. Staff had yellow cab pick us up and delivered us to hotel. Room was ready and staff was wonderful. We always stay at the Best Western Plus airport
Clean and comfortable room! Staff all take pride in taking care of guests from check in, through breakfast. Maria made sure that our room was clean and ready, and Shirley kept ample scrambled eggs, potatoes O'Brien, and fresh hot coffee. Comfortable beds and pillows. Overall great experience has converted me to becoming a Best Western rewards devotee!
Everything worked, quick exit off of the highway. Accepted dogs. Room was clean. Large breakfast spread. 15mins to downtown Springfield. Nothing special but if if I were to be in Springfield again, I'd stay here. Super friendly stafff, thank you!
excellent room and great breakfast. close to highway. staff was nice and helpful. did not use pool or gym but looked nice. will be going back. even thought I traveled for business it is nice to know that hotel is also pet friendly
Clean room, friendly staff, comfortable bed. The bedding was clean and comfortable. I would definitely stay here again. Another plus was the 12:00 (noon) check out time. Just what we needed on our road trip!
overall the hotel was very nice and the staff and breakfast and the rooms were very nice. i just wish there were other places besides papa johns, and a japanese resturant and ali resturant that is next door that delivered. didn't care at all for papa johns and my food from ali had a plastic in the piece of pie i had and the sandwich was loaded with grease. and it was nice that the hotel picked me up and took me back to airport when my flight was changed.
the hotel staff were awesome. rooms were good. pool area was good. staff were helpful in telling us about places to eat that would deliver so we did not have to take the kids out in the frigid cold. beds were good and even the pillows wee the right type.
Stayed night on way to Texas. This was a good value. Staff was very helpful and the breakfast had a lot of selections. The cinnamon rolls were over the top. Bed needs to be replaced as it was very worn.
this hotel is great. everyone very pleasant and polite, very helpful with places in the city. the rooms were good. beds were comfortable and pillows were just right. breakfast options were good. several different types of foods to chose from. the pool area was nicely set up. pool temp was good. easy to find
Staff was very helpful and pleasant. Room was very clean and comfortable. Breakfast has good variety and great taste. Nice channel selection. Internet was easy to connect to and has usable speed. Overall experience was excellent!
I have very positive comments on this hotel! I chose this hotel because it was convenient and only a few minutes drive to the airport. I had a terrible experience in a Best Western Hotel in Indiana several years ago and had not been back to this hotel chain until this past visit. I arrived early but only had to wait about 15 minutes for housekeeping to finish preparing my room. Everything in the hotel was clean and inviting! The bed was comfortable too! The indoor pool was refreshing and well maintained! The breakfast was good and had a variety of choices.
The room was very nice. Maria Torres does a good job keeping the room up. The staff I dealt with, Angie, Abigail, and Linda were nice and friendly. Shirley did a superb job with an outstanding breakfast!
The hotel room was not cramped, even with two Queen beds, was very clean and best of all, was a good price. It included a large, flat screen TV, free wi-fi, mini-fridge, microwave and coffee maker. The bathroom also included a hair dryer and some great soaps - not those tiny slivers you get in some hotels. We didn't have time to use them, but they hotel also offered an indoor pool, fitness center, a laundry room and free breakfast. Also, I think the rooms may have had some soundproofing. I heard a dog bark once in the night and I thought it was way down the hall. I found out the next morning that it was actually in the next room.
The staff was extremely kind and accommodating. I was traveling with my husband, three kids and my service dog. They gave me a treat for the dog along with a “doggie doo doo” bag. Also they gave us extra blankets for making a pallet on the floor for the third child. The free 24 hour airport shuttle was super convenient because my husband had to catch a plane and leave at 4:30. The kids and I were able to sleep a little longer due to this! I cannot commend the customer service enough. Super sweet employees and I would highly reccomend you stay here!
I was stuck (by cancelled flights) at the airport in a city where I knew no one. I called Best Western. They sent a car for me immediately, got me right into my room with snacks (as I was not feeling well enough to go out to dinner), provided me with a bag breakfast (as I flew out at 6:00 AM), and were so very kind! Thanks so much for the rescue!
Extremely clean, new, everything works as expected. I was extremely pleased with such a facility close to the airport. Only positive comments about this place, and the rates were very competitive. I would also like to mention Shirley for keeping an awesome breakfast room, and Martha for making sure the room is in tip-top shape!
Recently stayed at Best Western Plus Airport location in Springfield. It was for a work trip and honestly cannot day I had any issues with the hotel or staff throughout my time there. Very Clean and comfortable room along with great staff.
Very nice place to stay. I will be returning the next time I am in Springfield. My room was extremely clean, the bed was super comfortable and the front desk crew was knowlegeable and helpful. Highly reccomended.
Shirley makes a great breakfast and it is homemade! The front desk person was extremely friendly, making sure we knew of all the amenities that were available. The room was spacious and I didn't hear any noise in the night.
This hotel lived up to its name “Best”. Hotel was fantastic. Same design as the other Best Western Plus that I've stayed at in other cities. Completely satisfied. My only problem was that it was further out than I had expected and the breakfast was about a 3.
Excellent stay. Hot tub a plus. Girls at front desk were very polite. Very clean rooms, breakfast was nice and a good bonus. A very nice hotel out by the airport. Good neighborhood. Had fitness and pool
We were very pleased with our stay. We had requested a room on the second floor near the stairs and they were very accommodating. There was something for everyone to choose for breakfast and the attendants kept the area very clean. We will absolutely stay here the next time we come to Springfield.
I very like Best Western in USA. I stayed in this hotel 2 times in Finland, Turku.Everything was clean and tidy.I liked the breakfast at the hotel. It is very diverse.On all continents at the height of service.
The rooms, staff, and breakfast were all great. But the stair well and hallways smelled like someone had smoked 3 packs of cigarettes out there. So much so, that (even though the rooms were fine) I probably won't stay here again on future trips...just can't handle the overpowering smoke smell each time we left the room.
One of the best hotels in the springfield area. All the employees are generous, helpful and really care about there job.The rooms are immaculately cleaned and the whole stay was top notch. The christmas decor was amazing and very classy looking, someone took there time making it beautiful.
Love staying here. Fly into SGF airport and get my rental car and in my hotel room within 15 minutes. Love the location and the truckers style dining within walking (a block or 2) has amazing and cheaply priced food. First time I went to hotel I wondered if my choice was a good one but now I feel silly thinking back because I had no reason to doubt my choice. Always friendly, helpful with my requests and easier than the other hotels I've stayed in for the Springfield area.
I would've given it a 5, but we didn't get to experience the breakfast. However, I was very impressed that it took seconds for the front desk to make me a to go bag. My husband had to have outpatient surgery that morning, but I wanted to take something to eat while he was in surgery.
We stayed at the Best Western Plus in Springfield MO. The lobby was beautifully decorated for Christmas, staff was friendly, room was clean and breakfast was good! Wish we could have stayed longer. We will definitely be back!
Needed a quick overnight room in the area, found this on the BW site and booked it. Room was clean an neat, though a little small---especially the bathroom. But was in good condition, looks like a fairly recent remodel that was well done. Breakfast was extensive for this class of motel, and William did a nice job in keeping things neat, clean, and restocked. May stay there again on our return trip if the timing fits.
Nicely remodel , very clean and it is the only hotel I stay in that cooks fresh eggs! I would recommend this Best Western to anyone, Staff is very friendly and helpful , all parking is fenced. I felt very sucure.
Rooms are clean staff is very friendly ! Property is fairly new ! Bargain for what they provide ! Keep up the good work ! Great breakfast they keep it hot and full clean and friendly even when its busy !
The room was clean. The bathroom was really small which was a bit inconvenient. The breakfast was good and there were a variety of healthy options. The staff were helpful and efficient. The one thing that was annoying was in every room there were trip advisor cards with staff saying mention me on trip advisor.
Stayed here twice on way to Texas and back. Good location for us to stop. Clean, comfortable, and good breakfast. Seemed to have plenty of parking. Alli's Family restaurant within walking distance has diverse menu and reasonably priced.
Staff was very helpful, rooms were clean, stayed there before, helped with iPad issue I had. Breakfast was good variety of things, location was close to Hwy but getting there was a different but made it ok
Very nice hotel and easy on the wallet. The staff was friendly and helpful. Quiet location. Everything was clean and the breakfast was pretty good. Fruit and yogurt options as well as biscuits and gravy. Coffee was good too. They also had coffee available in the lobby during the evening.
Chose this hotel due to the location in proximity to the Springfield Airport. The location was awesome. Took us seven minutes to get to the airport, which was nice since we have a 6:00 AM flight. Room was clean, and very comfortable. The bed was not the best, but it was good enough. The breakfast was fantastic with many hot and cold breakfast items. Staff was very friendly and helpful the every time we talked to them. The hotel was right off I-44, yet felt quiet and secluded, which made it nice. It was also close to several places to eat. Great stay, great location, great value. Will certainly stay here again.
Courteous staff from check in to check out and at breakfast. Shirley had a nice breakfast prepared with several excellent choices. The microwaves, refrigerator and coffee maker in the room are handy. We usually stay here when traveling through the area. A great value.
I was very pleased with my stay, very friendly personnel and clean room. A great place to stay if your in Springfield. The breakfast was good with a large variety of items and the internet speed was good.
Nice motel in Springfield, Mo. Very friendly staff, clean room, nice breakfast with a good selection of hot and cold food. Good coffee. Staff recommended a local restaurant that had great food. Got a discount with our room key card. Will stay again.
Great experience at this motel. The one and only flaw that I found was that the alarm clock didn't work. Super clean and comfortable. The fee was very reasonable. I would definitely stay at this motel again. Conviently located close to SGF airport.
We have stayed here before. It is a nice place. Close to airport if that is a needed service. A little out of the way from shopping and attractions but not that far. You can hear the train whistles but that does not bother us at all. We like it because it is a little out and not so loud and hectic area.
Staff was friendly and helpful. Shirley kept the breakfast bar spotless and well stocked. Room was as promised. Small fitness room and small pool both clean although the exercise bike was broken. Small parking lot so if you're towing a trailer get there early to make parking easier.
The room was clean and well appointed, staff was courteous, breakfast was the best I have had as far as continental goes. They had all of the usual waffles, biscuits & gravy, scrambled eggs, sausage, bacon, fruit, bagels & toast. Added to that they had fried potatoes with spices in them real salsa and shredded cheese to top off whatever you wish. The indoor pool was also quite nice. No hot tub though.
We stayed for one night passing through on a road trip. Check in was easy, the room was very clean, beds comfortable, quiet, TV had more than enough stations, breakfast was very convenient and good, good area for walking pets. It's been a while since we stayed at a Best Western, but I thought it was a cut above other similarly priced chains.
Very convenient to airport. Overall nice place to stay. Parking at hotel rather than airport, a plus. Would stay at hotel again. Only wish there were more restaurants nearby. Staff very friendly and accommodating.
Staff was friendly and great! Breakfast was good, had a good variety to choose from! Best room we've stayed at, absolutely loved the jacuzzi bath! Definitely would recommend to anyone, and for sure coming back!!
We were very pleased with BWP as we had not intended to stay in Springfield. When I called to inquire about rooms the desk was so helpful. Got us right in with many so many things to do and how to get there. Breakfast was great. Will use them again.
Staff was very helpful and pleasant. Location was very good. not much traffic... Needs to have a restaurant and bar at hotel so you don't have to leave for meals Breakfast was good.I would stay again.
Love love loved the breakfast!! Picky kids all left very full. The indoor pool was great. The room was noce and very comfortable. No teouble with check-in. No teouble with wifi. As a matter of fact i have no complaints at all about this place.
Room was clean and fresh. Staff very congenial and helpful. Only regret was recommendation to restaurant 2 doors down. Breakfast was good, many choices and staff attentive to refilling when necessary. Would definitely stay again.
Right off the expressway. Nice place, parking close, room clean, front desk staff friendly and knowledgeable. Great breakfast, saves trip to a restaurant. Easy to find, nice grounds. Lobby very clean and welcoming.
Great stay place to stay,excellent room,very clean diffantly will come back here.close to freeway and easyoff and on .lot of choices for food. Swimming pol very well up keep. Beds our wonderful very quite place to stay
Loved my stay. The staff was awesome and it was very clean. The room was a nice size. The breakfast was great. I would recommend this hotel to everyone. When I am in Springfield I will definitely take there again.
We stayed at this hotel so we could go to the Bass Pro Shop. It's a little out of the way. But it's not really all that far. We were out of the busy traffic. The staff were very nice, the room was clean and comfortable. We will stay here again next time we are in Springfield.
The room and bathroom seemed to be clean. The bed was very hard and the pillows were wads/pieces of foam stuffed in a pillowcase - very uncomfortable. The AC did not cool the room well. There wasn't any counter space in the bathroom for personal items and there wasn't a good place to put a towel for after you shower. The hotel is in a great location for access to the airport. When we checked in, the very nice desk clerk told us about Allie's Family Restaurant. It is a local dive located behind the hotel - the staff was very nice and the down home food was amazing!!
We were impressed with the cleanliness and how beautiful our room was. The staff is so friendly and helpful. From the first moment we walked in and were greeted with a bright smile all the way until we checked out and the very nice lady at the desk gave us directions to Bass Pro Shops - even though I'm sure she'd already done 100 times this last weekend - the entire experience was amazing !!!
Rooms offer plenty of space, but our bathroom was small. The door was always in the way. Beds are very comfortable. Housekeeping does a nice job. Friendly, accommodating service. Breakfast at 5:30 would have worked best for this stay!
We arrived late Sat. evening by air, called for the shuttle supplied by Best Western and they arrived within a very short time. We arrived at the Inn and were in our room in approx. 1/2 hour after landing at the airport.
Traveling across country and this was a perfect way to end the day. Quiet, clean, comfortable ... Just a very welcome place to get a good night's rest. Breakfast was great as well ... Probably won't travel this way again but this bolstered my confidence in the BW. Plus brand.
This is in an ugly part of town. It backs up to a large (5 acre) open salvage/repair auto type lot. Rooms transmit noise easily. The mattress slept okay but you can feel and hear the springs of the edges. The closet door will not open entirely due to hitting room door. Breakfast was very average US breakfast at best. The staff was very nice and the room was clean-just not a plus experience.
We landed at the Springfield Branson Airport, picked up our baggage & called for the shuttle from Best Western. He was there in a short time, packed our bags & drove to the hotel. We checked in and were in our room in 1/2 hour after our flight landed.
We were planning a cross country trip and made advanced reservations at this Best Western. Two months prior to our reservation, we changed the route of our trip and called to cancel reservation. The hotel management refused; they said it was a no cancellation reservation. I called the corporate office and they refused to cancel our reservation and refund the charge. I requested to have it appealed. This was also refused by corporate office. Best Western had two months notice of our request to cancel the reservation. They could easily have rebooked the room but chose to screw us out of the price of room. So rather than work with their customers and keep a happy customer who would return; they chose to really upset a customer who will never consider Best Western.
We had an excellent experience at the Springfield, MO Airport Inn. Our stay was an "overnighter" in preparation to catch a flight home. The accommodations were very clean and comfortable. Staff members were very friendly and made us feel like family. We were impressed with the services that were provided during our short stay including the provision of a sack breakfast as we had a 5 AM departure and the scheduling & paying for transportation to and from the airport. Thank you for giving your guests that extra special touch.
This was a very clean hotel. Everyone that worked there was very polite, friendly, and helpful to us during our stay. We had our pet traveling with us and the per friendly room was very clean. The breakfast was very good with a good selection. They also have a very nice area for you to take your pets out too.
This is our 2nd stay and appreciated the service and hospitality. Beautiful area. Hope to come back soon and enjoy this hotel again. Every one was friendly and helpful. Best Western coupon from the internet was honored.
One of the best experiences I have had staying anywhere outside of my own residence. The hotel and it's staff were excellent and experienced and the room was top notch having all the conveniences one could want. I will stay there again.
Have stayed here a number of times. Reliable, clean, friendly and very handy to the the airport. Won't stay anywhere else when in Springfield. You get a wake up call and an Airport Shuttle as well as a "to go" breakfast bag. Run efficiently with nice swimming pool amenities as well.
On an above what's ever expected of anybody that works in the hotel industry I stay at some of the best RITZ CARLTON and this hotel went on in above expectations they are kind giving friendly warm and are truly there to help
My mom and I stayed here for a couple nights (in separate smoke-free rooms). It's a great place if you are looking for a great value! The hotel and rooms are clean and well-kept. While the hotel was built in 2003, it looks much newer thanks to great maintenance. Due to the wood construction of the building, I recommend the 2nd floor since walking produces a "thud" with each step. There is an active train track nearby so you can hear train horns periodically (day & night), and it seems to be under the airport's flight path as you can hear the rare jet overhead. I didn't use the indoor pool, but the breakfast buffet was excellent. All the standards including waffles, scrambled eggs, sausage, cereals, bagels, fresh fruit, coffee, and juices (and more) are available in the small cafe with tables and TV. The staff is very nice and helpful. I would definitely stay again!
Good location to get to airport, etc. staff was great when you needed something they were more than willing to help you or tell you how to get what you needed. Will definitely stay there again if I am in the area
We called a few hours ahead and made reservations here and had no issues at all. Breakfast was hot and pretty much standard now days with scrambled eggs, sausage, rolls, some fruit, and much more with ample seating.
Hotel was clean and comfortable. Staff was friendly, courteous and professional. Couldn't have asked for more. Great night's rest at reasonable price with good breakfast before we hit the road again. THANKS!
For the past two and a half years, we have visited my granddaughter who is attending MSU and have always felt welcomed when we arrive and feel welcomed to return. What few problems we have experienced because stuff does happen, they have always promptly taken care of them.
We had a one night stay prior to catching a flight at the airport. The staff was very helpful in arranging a shuttle from the airport to the motel after we dropped off our rental car. They also had a shuttle waiting for us the next morning to take us to the airport. The desk attendant recommended a restaurant for dinner which we really liked and where we had a great dinner. We thought our stay was great.
Due to cancelled flights, we found ourselves staying at this hotel unexpectedly. It was the best deal in the area and was a very positive experience. The hotel was impeccably clean, well-equipped and with a very friendly staff. Breakfast presented many delicious options and was included in our price. We were even given a complimentary cab ride to and from the airport which was greatly appreciated.
Very clean, nice staff, good breakfast. I'd stay again. The morning staff went out of their way to accommodate us. They held our luggage as we were waiting on our begin to be fixed and the breakfast was great. Very hospitable.
We thought it was a very nice lodging. The lady at the front desk was extra nice and so friendly. The breakfast was great. A nice place to make you feel at home away from home. If we are in the area we would definitely stop there again.
I stayed here the night before a flight and the night I returned. They did everything right. They call a cab for rides to and from airport. The ladies at the desk are delightful and friendly. My favorite thing is a big chair with an ottoman in my room (just like home). And the breakfast was good (everything you could want) and the best coffee of my entire trip.
I had a late flight in & when I called to ask about the airport shuttle they were very nice and immediately sent one to me. The room was spotless. The breakfast was decent, a nice hot breakfast. Overall a great stay
They provide a good varied breakfast, presided over by a really lovely person, Shirley. She kept the stations well stocked and nice looking. The bathroom in my room was pretty small, but very clean. I plan to stay here for my next visit.
Was in town to visit sick family - didn't want to impose on them - so BW took care of us quite nicely! I highly recommend this hotel for anyone who wants to stay safe, clean and treated well! We will visit them again in the future!
I stopped in Springfield on my way to St. Louis from Oklahoma city. It was still pretty early in the day when I checked in so I asked the front desk attendant about some local attractions. She was very helpful with her suggestions as well as her directions. Thanks to her I had a great experience during my brief stay in Springfield. Will definitely stay here again whenever I'm passing through, and will also encourage and tell my friends to do the same.
I was driving across the country, and booked this hotel through an app about 10 minutes before I walked in, exhausted. The front desk worker was very kind and the breakfast did me well the next morning
I've stayed at this hotel twice in the past and plan to again the next time I'm travelling between Oklahoma City and Syracuse. Friendly staff, clean rooms, clean facility, great breakfast and a great price.
very clean and well maintained, the queen beds were not as firm as the king and we slept much better. was very quiet and the shades were good at darkening the room. breakfast was good and had a lot to choose from.
Comfortable beds, clean quiet area, clean quiet rooms, clean quiet staff though they were very pleasant and friendly if engaged! We checked in late in the evening and had a great restful sleep recharged and ready to go the next morning after a good breakfast! I would most definitely stay here again if the opportunity arises.
Very clean, very quiet. Great beds and good breakfast. It's a little away from the busier parts of Springfield but with I-44 within 1/4 mile away, getting to another part of Springfield doesn't take very long. Plus that's what makes it quiet. The neighborhood is old industrial (SRC is just up the road) and the appearance of the neighborhood would make you think it's unsafe but we didn't have any problems or concerns.
Great hotel, close to airport for 6am flight. Very friendly staff, would stay again if I am in the area! I travel on business at least 50 nights per year and this is the nicest hotel I have stayed at.
We spent 2 nights here recently. From check-in to check-out, our experience was positive. The woman at check in had misspelled my last name, so didn't think she had a reservation. She quickly kept checking, realized what had happened and fixed it. William in the breakfast area was a jewel. He kept the area stocked and quickly cleaned after someone left. We will stay here again if we are in the area!
This hotel has done some remodeling and the appearance is pleasing, however, it appears to me that some of the remodeling was not done by the best of craftsmen. For example in our room (211) the bathroom had a new tile floor, but the bathroom door could only be opened about halfway due to dragging on the new flooring. This is something that could not have escaped the notice of employees as housekeeping surely encounters this on a daily basis. Aside from other cosmetic issues this is an OK place to spend a night, but certainly in my opinion, not exceptional. I will probably look for another option the next time I need accommodations by the airport in Springfield.
I was pleased overall with the stay at this motel. The water in the pool was a little chilly even though it is an inside pool and is the middle of summer, so I did not use it. The one thing that was very irritating is that the door to the closet was right next to the room door. The hotel put soft closing hardware on the room door that prevents one from opening the closet all the way, even with the room door closed. The simplest solution would be to remove the door to the closet completely so access is complete instead of partial.
Great place! The staff was amazing and professional. Everyone was kind and went out of there way to make sure our stay was great. Very clean rooms. Pool area was clean. I would highly recommend this hotel and would definitely stay there again.
The staff were very courteous and concerned that we had an enjoyable stay. The gentleman serving the breakfast was especially diligent about having enough food and keeping the area clean for the guest.
Made the reservation on the road; staff was friendly and very helpful. Room was very clean and quiet. Breakfast room was very clean and organized. Food was fresh, delicuous and plentiful. No problems checking in or out; bill was delivered under the door during the night.
I was 8 hours into a 12 hour Dru e and every hotel from Big Cabin to Joplin was filled. I am glad I chose to stay here. I felt safe, it was clean and although it was a little after midnight the front desk clerk greeted me with enthusiasm. I felt welcomed. Thank you for a wonderful stay.
Just spent the night prior to catching a flight. Staff were good room was comfortable price was reasonable. Was only there over night didn't have the breakfast so don't know about it. Nothing else to add.
Katie greeted us at the desk and was so friendly, helpful and professional. She checked us into our room and answered all our questions about the area. The room was clean, spacious and the bed was very comfortable. The breakfast was excellent and William was the very attentive and polite server. We recommend this motel and will return if in this area again.
Room had a slight mildew?? smell even with the ac on. We spent three nights and everything else was very good. Enjoyed the breakfasts. We would definitely stay here again. Very reasonable rates for a motel if this quality.
we flew out of Springfield early morning flight so stayed at Best Western & used there parking for it was cheaper than long term at the airport they took care of taxi to & from airport we don't travel very much but when we do & need a room we will use them again for we had a great experience with them
We flew into Springfield around 8:30PM and found Best Western on the internet. It was a great place to stay, it was close to the airport and not far from our first stop the next morning. Fantastic Caverns. I would stay there again the next time we are in the area.
Room was comfy and well decorated. Nice shower. My kids loved it. Complimentary Hot breakfast was a plus. Would definitely recommend this hotels. Staff was pleasant and friendly. Will stay again if it will be on our route.
Everything was excellent during my one night stay. The desk clerk, Katy Raney is an asset to your Hotel. Very cheerful, helpful, and was smiling most of the time. Room was excellent, as I find them in every Best Western Plus. Thats why I stay there.
My husband and I travel from Ohio to Las Vegas a couple times a year, to see our son. This teipwe decided to try a Best Western Plus. What a GREAT choice we made!! We couldn't have been more pleased with this hotel. From the staff, to the room, to the complimentary breakfast. EVERYTHING was GREAT!! We will definitely stay here again!! Thank you!
This hotel has one of the best beds I've ever used in a hotel before. I got a great nights sleep. The check in was very easy and we got great directions to the room which helped because we were checking in after midnight. In the morning, breakfast was delicious and there was a large variety. Definitely something for everyone available. Check out was just as easy as check in. Great place to stay if you are in Springfield.
Stayed here for the first time and loved it! Rooms were super clean, staff friendly and the breakfast was delicious. Check-out was easy. The only thing that would make this better would be if the Wi-fi was faster!
The staff was friendly, the room was clean and roomy, the pool was clean, and the breakfast was tasty with a good choice of food. The hotel was easy to access from the interstate. I would stay here again.
good stay.....will stay again. Bed was comfortable and the room was clean. No complaints other than the air conditioner was a little noisy. Breakfast was a hot meal and tasty. We will stay again next time in town.
Everything was good. We got the last room available, but it was clean and comfortable. The staff was helpful in finding a luggage carrier, and providing information. I recommend this motel to anyone traveling through the area.
I am the type of person who carries Disinfecting wipes with me wherever I travel. This is probably the only place I have stayed where I didn't need them. The lobby was spotless, our room was clean beyond belief and I couldn't find dust anywhere. The staff is amazing, they went out of there way to make sure we were happy and treated us like royalty. I only wish I could have stayed longer.
the staff makes you feel like you are home. They go out of their way to help with directions and info about things close around. They have an amazing staff and their breakfast is always top notch. It is a wonderful place to come home to.
I have stayed at this place at least two or three times each year when I come to visit my Dad in Springfield, Missouri. It is always clean, the people are very helpful and friendly. The rooms are immaculate and the beds are VERY comfortable.
Bed was super Comfy. The room was clean. I have stayed at some expensive hotels and all their beds are hard as a rock. I chose the hotel by reviews only, so it's very important to keep doing what ur doing.
I specifically choose this location over another because it listed "truck parking." This does not exist. Cars were parked in the only area where a truck could pull through. When asked about parking in other empty spots, we were told,"No," because they were expecting a full house. The other fellow in a similar situation but with a longer load, had to park down the street and walk.
We were passing through Springfield on our way home from a cross country trip. The hotel was in an easy-to-access location. It's pet-friendly (small fee) and has a free full breakfast. Fitness center was small but functional. Only bad thing was the wifi in the room - wouldn't connect. This is a known problem with rooms that are in the back of the hotel. Wifi was fine in the lobby area and the business center. Room was comfortable and staff very friendly and helpful. Has a reasonably priced guest laundry that we took advantage of.
Great find for a quick trip to Springfield to catch a Cardinals game as a weekend break. Property is very well kept and staff helpful and friendly. Breakfast provided a wide selection of well prepared hot and cold choices. Pet was welcome for a minimal extra fee.
I thought it was Clean, efficient, helpful staff. whats not to like! Bed was a bit hard but everyone likes theirs a little bit different. Very good breakfast with real eggs not the fake stuff. Well worth the money
The room was clean and the staff was helpful and cheerful,The breakfast was fresh and well presented. The eating area was clean and neat and well looked after during the eating period.Ceck out was a breeze,
After driving 11 hours we needed a place to stay so I checked my AAA app and got a discount staying here. When I walked in I noticed how clean and updated the hotel was. Very main stream. The desk clerk was nice and informative. Walking to our room I noticed the cool carpet and the what looked like freshly painted walls. The hallways looked so open and clean. The rooms were also updated with nice carpet. Loved the bathroom floors.. so you get the point that it was updated right? And very clean.. the breakfast in the morning was great.. lots of different options. If you leave hungry then that's your fault.. loved the choices, from eggs, waffles with lots of fixings, oatmeal, Donuts, fruit.. loved it.. 5 stars..
The appearance of the hotel, the professional friendly staff, the cleanliness of the rooms made our stay they a pleasant experience, the breakfast was varied and deliciously prepared. And a great location near our family
Great location right off of I44, hotel offers airport shuttles, free wifi and free breakfast. Room was extremely clean and comfortable. Staff was very courteous even though it was the Fourth of July. All in all a wonderful visit.
The one thing that stuck in my mind was the lack of cleaniness of the serving bowl for the half and half creamer to put in the coffee. The bowl had what looked like hair shavings and particulates in it which really put me off. The eggs tasted a little like powdered eggs. The Danish wasn't the best. Everyone was waiting on the waffle iron. Having a second waffle iron in service might be desirable.
We reserved a block of rooms for out of town folks attending a wedding. That process was very easy and they even handed out the goody bags we provided for the out of town guests. The breakfast was typical hotel breakfast, but it did include HOT foods, which was nice. The pool and work out room were in great shape. The rooms had a microwave, coffee pot and a fridge. Our room was in excellent shape. We would recommend this hotel to anyone traveling through the Springfield area!!!
We picked the hotel at random on a cross country trip just as a place to crash. The hotel was very nice with a clean and comfortable room and bright and airy public spaces. The hotel staff was very knowledgeable about the accommodations and got us into a room quickly and efficiently. The price of the room with a AAA discount was a great value. On check in the front desk attendant was very helpful giving us information about the hotel and breakfast in the morning. When we said that we were going to be on the road too early, she made us aware of a "Grab and Go" option that she would have ready for us in the morning. The same attendant was on duty at 5 the next morning and sure enough, she had muffins and fruit ready for us.
Stayed one weeknight while returning from vacation. Clean and comfortable. The hotel was undergoing renovation and everything looked fine. Free breakfast was about average for this tier of hotel. Truck stop type local restaurant next door.
All staff were pleasant and helpful. The room was clean and neat, even though we arrived long before check-in time! We would be happy to stay there again at some time in the future if we travel to the Springfield area.
The sink was slow to drain, but I forgot to mention it to the staff. Not a big deal. We used the business center to make a few copies which was nice. Breakfast was excellent with plenty to choose from and nothing ran out. They were making coffee at 9a still. Staff was great
Very nice facility. rooms were very clean and beds were comfortable. Staff is very friendly. Overall a good looking well maintained facility that is easy to get to. Would definitely stay there sgsin. Good indoor pool to relax in
Almost everything about this hotel is A-1. We really appreciated all of the staff with whom we came in contact. Katy Raney, Director of Sales was at the desk when we arrived, and gave us the VIP welcome. She is very knowledgeable this hotel, the Springfield area and the entire Best Western Chain. In the morning, Shirley not only made a great breakfast, but also chatted with us, and helped entertain some noisy hard-to-please young children in the breakfast room. William served us breakfast on our 4th morning, making up fresh scrambled eggs as we came in toward the end of the scheduled breakfast hours. He was also super pleasant. Maria Donjuan and Imelda Torres kept our room spotless - great housekeeping staff. On Sunday afternoon we wanted to take a walk for some exercise and asked Brandey McKnight at the front desk if she could suggest a shaded park. She recommended the Nathanael Greene Park. WOW, what a super place for a shaded walk on a warm day. Many kinds of flowers and trees plus play areas for children. If you have a couple spare hours while you are in Springfield, definitely go there. So I would say that Carol Johnson and all of her staff are top notch. SO.......why only 4 stars? Because the architect of this hotel SLEPT through the class on door placement. The closet door can only be opened HALF way because it bumps into the door closer on the entry door. There is room to make the closet twice as large, and just move the door over 2 feet. The bathroom door clears the toilet by exactly 1 1/4". A different floor plan would allow more clearance. Getting into the bathroom and standing out of the way to close the door to get at the toilet or bath tub is more difficult than necessary. SO.....would I stay here again? Yup. Everything else, including the price, was so good, I would tolerate these design shortcomings to stay here again.
Friendly staff every visit that we make, which is once monthly. They are always ready to accommodate special requests. Consistently serves a great breakfast! Convenient location to highway and local restaurants too.
Room was great. Bathroom sink drained a little slow but everything else was spot on. Workout room was great. Water and towels provided. Didn't use the pool but saw folks enjoying it. Will definitely stay again if we return.
Very friendly, helpful staff. Room was very nice. Had a breakfast snack pack ready for us when we left at 5 am. Early morning shuttle was on time and very handy. Parked car for duration of our trip. Less than 3 miles from airport. Picked us up when we arrived with no problems. Would recommend.
Our room was great, the location was just as described from the airport and close to where we had to go to etc. The staff was very friendly and accommodating. Our morning breakfasts were more than I thought and very yummy!
We were traveling with friends from the Springfield Airport, so we all stayed here to catch our early morning flight. Clean rooms, comfortable beds and pillows and super close to airport. It was about a 5 minute drive tops.
Desk clerk upgraded me to a business suite when I checked in, larger room with a couch which was nice; but I had work to complete when I arrived and i could not get a Wi-Fi signal inside the room on my phone or laptop no matter where I tried. Signal was fine as soon as I stepes out into the hall but nothing inside the suite. Had good cell service so had to teather to my phone and use up data. And other than and unusually small bathroom it was alright. Was going to stay two nights but changed my schedule due to not being able to work in the room.
I have stayed at numerous Best Western locations. This property is the best overall for service of any of my stays. The hotel is an older property but well maintained. The front desk people are exceptional, the housekeeping service is prompt and the breakfast and server outstanding. I may never get to Springfield again. If I do, I know where I will stay.
My room was very nice ... particularly for the easonable price. Decent breakfast ... and free. Staff was polite and helpful. The young woman handling the guest kitchen/dining area was obviously interested in customer service.
We were awakened at 7a.m. by a barking dog, when we reported this to the hotel we were pretty much told "well what do you want me to do about this". The woman was rude and hateful and didn't try to talk to the other guests to see what the issue was with their animal. Just left an overall bad taste in our mouth and next time we'll find a Marriott.
Have stayed at Best Westerns on numerous occasions. Overall service the best of any stays. Front desk, dining and maid service staff were all outstanding. Great preparation and service of breakfast items.
From the moment I called from the airport for a shuttle to the hotel until the shuttle returned me to the airport after my stay, I was treated by the staff and hotel very pleasant. When you travel as much as I do, believe me, this makes a big difference, I felt like I was an old friend of theirs.
I personally think this place is over priced. It's nothing special. However, it's well kept. The rooms were clean and check isn't until noon which is nice, but it also delays check in until later because the rooms are ready. My son enjoyed the indoor pool, but we were sweating sitting in there watching him. The breakfast was good. William did a great job of keeping everything stocked and fresh. When we overlooked the pastries he showed them to us and let us know what else he had available. I probably wouldn't stay here again just because I can the same thing for cheaper.
William, the cook in the mornings is super nice. Kept everything full and clean. Offered lots of help. Great experience. The rooms where clean. Locations was perfect for us. Only down side is this location does not have a soda machine for guest. You have to buy one.
We had a king room. It was very spacious and clean. Check in was easy and fast. The staff was very courteous. The only complaint would be the space between the bathroom door, toilet and sink is very tight.
The room was very clean and comfortable. Love the extra pillows and towels. We had a pet room,there were no residual odors or appearances of former pet tenants. We will definitely stay here again on next cross country trip. There is a nice grassy area to exercise pets and take a walk.
I always stay at this particular hotel when I visit Springfield. It is near the airport and convenient. I like the breakfast offered as well. I would recommend this hotel over any other hotels in the area.
We usually stay at the BWP on Glenstone, but with the Car Show in town, everything was booked. The staff was helpful and with a little tweaking of the amenities we'll be back. This hotel is pet friendly.
Recently updated with comfortable furnishings. Location easily accessible from Interstate 44. Located on outskirts of Springfield leaving local attractions not conveniently available. Quiet setting with minimal external noise.
Reasonably priced rooms. Close to airport and highway. Consistently nice, clean, comfortable and quiet. Friendly desk staff. Tasty free breakfast. Rooms have fridge, hairdryer, coffeemaker, etc. We recommend this hotel!
Needs more friendly staff, most of the staff were just not very welcoming. All but one of them were. Other than staff, everything else was very good! The bed was comfortable, cable , Ac was good. Breakfast provided daily. Needs to switch up breakfast option on some days but I was good. Shuttle service was convenient for the airport. That was a plus having the shuttle.
Property and rooms were clean and updated. Bedding was comfortable. Location is close to the airport. I would recommend if you're in the area. Staff was friendly, knowledgeable and helpful. Thank you!
In past years we have stayed at the Drury Inn but the hotel has gone downhill. We then selected the BW. The location is horrible. Didn't really feel safe. But the room was spotless and the staff friendly. Unfortunately we won't be back.
The price of the room for the value is great!! The people there made us feel like their guests are important to them. They were very accommodating to all of our needs. Access to the interstate and good places to eat in the area was very appealing.
We are a family of 6 traveling for a bowling tournament and vacation. This was the only hotel that had adjoining rooms available. The rooms were very clean and cozy! When booking I first booked through a third party and when I went to adjust our dates it changed our rooms to completely different days so I called the hotel directly and talked to Katy and she fixed it for me after canceling out from the third party site. The staff was very friendly and always had a smile on their face when we encountered them!
We travel through this area several times a year and have stayed here on more than one occasion. We have always found the hotel to be clean and well maintained. The staff is very friendly and courteous. It is always nice to know you have a place to stay with comfortable accommodations at great value when in the area.
I was so looking forward to my stay at this hotel based on the Trip Advisor reviews but unfortunately I made the mistake of making my reservations through the BW call center rather than directly with the hotel. I spoke with Michelle at the call center and specifically stated that I needed a first floor room close to an exit or I couldn't stay in this hotel. She put me on hold and supposedly called the front desk to insure a room was available. When I arrived after a 12 hr drive, not only was a first floor room not reserved but the hotel was booked and no rooms available. On the plus side - Angie, front desk attendant, went out of her way to try and accommodate me including trying to move me into the handicap room (unsuccessfully). She maintained a very professional and helpful/kind demeanor despite the fact that I was very angry and verbally less than professional regarding the situation. My only other recommendation is that the mattress in room 202 be changed as it is very uncomfortable and sagging.
Loved the stay Carrie and Shirley were very helpful thanks a lot for the wonderful room and stay. Rooms were very clean and breakfast was delicious can't wait to come back and stay again. Thanks to all that work here and makes this the best place it can be.
Refrigerator and microwave, yes please! Very affordable, comfy, clean room. The staff is very friendly, the room is very nice. The bathroom is a bit small, but the rest of the room is great. I didn't use the pool, but there is an indoor pool. There is also a small fitness room, again I didn't use it. Overall, I would highly recommend!
nice comfortable beds, clean rooms, breakfast was good, most of all the location is what we liked close to the airport, would recommend this Best Western to anyone. Will definitely stay here again if given a chance to.
After a mistake on the original reservation booking online, I notified Best Western customer service who contacted the Best Western Plus Springfield Airport Inn on my behalf. The hotel charged me the full night stay as a no show and refused to rebook the correct date.
They offered a "hot breakfast" from 6:30 to 9:30 am. I was use to cereal, rolls and so on but was not expecting.... Hot biscuits, gravy, eggs and sausage! It appeared that it was being cooked by a wonderful lady named Shirley!! She was on the ball and when a tray got low, she disappeared and returned with more of everything needed. I was pleasantly surprised by her service and the meal itself! They need to hang on to this gal!!!
It was our first time staying here and we loved it! The room was clean, the food was good and Shirley, who works in the eating area, was amazing! She kept the area spotless and well-stocked! The general manager was wonderful to work with as well.
This was a wonderful place to stay. Wish we were there longer!! Our room was spacious, clean and welcoming. Queen sized beds that were to die for.. Small bathroom, there was a TV, Micro, fridge, and coffee pot. The staff were the best. I would like to thank Maria Torres for the clean and comfortable room, Shirley (?) our breakfast lady who had everything hot and ready. Clean and sparkling. The Check-in girls were very personable and helpful.
very good experience left car to make plane trip, found everything in order when we returned appreciate taxi service made available to us when we departed and when we returned room was very adequate and reasonable
The friendliness of the front desk staff made all the difference at this hotel. The location is wonderful. Easy on-off the interstate and lots of gas and restaurant stops nearby, yet the first floor room was quiet and virtually noiseless. Room was exceptionally clean and welcoming.
Traveling through Springfi7when we were hit by a terrible thunderstorm. Stopped at a local resta d they recommended this Best Western. Glad they did. Beautiful room, very clean and comfortable. Bathroom was a little small but it was clean. Great biscuits and gravy for breakfast. Thanks for giving us a nice place to rest and shelter from the storm.
I usually stay at Marriott's and such....so I've never stayed at a Best Western and I was pleasantly surprised to see that this one is very updated and modern. Very Clean. They had a great breakfast selection. Staff was pleasant when I arrived....offered special checkout and added me to their rewards program. I will definitely seek them out in the future.
Our stay was on the weekend, we had set up a late check-in so it greatly bothered me that to save our room they called and required a credit card payment. We had planned to pay cash separately when we arrived. So yeah, no payment till check in did not work out. I guess if they would not have got ahold of us for payment while we were traveling we would not have had a room when we arrived. I liked having an indoor pool, nice breakfast and in-room appliances! Was very clean and comfortable.
Booked it over the phone and to my surprise they told me right away they it's gonna be $15 for the dog. (most hotels try to hide it, at last in my experience) Rooms for travelers with pets are located at the end of the hallway so you have awesome aces to the back door that opens to a big back yard 75'x 75'. Three sides of this yard are fenced in and one is open to the parking lot so you can let your dog off leash if he/she will come back. The rooms are comfortable as most BW are in my experience. Staff was nice and even when my dog started barking at them for trying to clean in the morning before we left nobody complained. One problem I have encountered however is the shower. Mine for some reason was without the plastic shower curtain that stops the water from flooding the room and so the room got all wet. (that's the reason for the 4/5 stars) BTW. The internet is a bit slow in the pet rooms as well but low quality Netflix worked on my laptop.
I have stayed here once a year for the past 6 years. When I arrived this year I had a surprise waiting for me. They had renovated the whole interior. It was like stepping into a new building. Everyone was so friendly and most important to me is the beds were very comfortable. The price for the room was very reasonable. I would highly recommend this hotel to anyone staying in the Springfield MO. area.
We had originally planned on camping, but after hitting something on the highway in the dark that damaged one of the leveling legs on the camper and nearly sent us off the road, we had to pull off and get a room. Charlotte greeted us at the front desk and was extremely friendly and accommodating. She really turned a scary situation into a caring and fun one for our family. They only had a king bed room left and she gave us a rollaway. Very clean and the shower pressure was amazing! We could see our vehicle and camper from our room in the well-lit parking lot. The pool was perfect temp too! Great for unwinding! Breakfast was delicious, something for everyone! The boys especially liked the whipped cream for their waffles. Shirley kept everything stocked and extremely clean! On the way out we were allowed to take a care bag with a water, muffin and banana which was a great snack for the kids on the way home. We'd definitely stay if ever in the area again! Thank you for the wonderful experience!
Newly renovated hotel. Very nice nicely done. Immaculate. Very quiet, I heard nothing through doors or walls. Price very reasonable. Of the three hotels I stayed in over the past 4 days, this was by far the nicest. I am glad I stopped.
Very clean rooms, Beds were very comfortable I would definitely stay here again, the staff was very friendly and helpful, highly recommended!! I will look for the Best Western Plus , when we are looking for a place to stay !!
This Hotel is Run Very professionally.It is very clean with housekeepers being very friendly and helpful.We were visiting our grandchildren in Springfield and they stayed with us.This Hotel is very kid friendly with having a pool that was clean and just the right temp. The Hotel is close to fun activities in the area.We were very impressed with the breakfast buffet.It was very spacious.Shirley the hostess made sure the food was hot and kept the buffet area very clean.The steamer tray with hot fried potatoes was very scruptious,My 5 year old Grandson had spilled his drink,Shirley was right there to clean up the mess with no hesitation.Everything was well stocked and ready for the large crowd that was there.Best Western is lucky to have such a good worker with a great personality.We appreciate the desk help to be so accommodating too!
Room was excellent. Nice breakfast. Shirley helped me with gluten-free options at complimentary breakfast. I arrived without a reservation and the front desk offered me a room with AAA discount, which resulted in a good rate.
The staff were all super friendly and the rooms were very clean. It was a little expensive but it was worth it. The only issue I had in the whole trip was that the bathroom door wouldn't open all the way unless the toilet seat was up. I feel like that shouldn't prevent anyone from going though.
Love best westerns pillows! The hot water heater was having issues so water was barely even warm during our stay, and oh the bathroom in king room was annoying small had to shut door and maneuver around it to get to the shower I was told upon checking out I'd get points on my be card and I didn't receive the extra, and when we showed up after 3pm and our room wasn't clean yet, so we waited In the hall until done.10-15 min. Otherwise it was clean hotel better than a lot of other hotels
Spent two nights at hotel. Utilized the shuttle to the airport. Was very pleased with the service and the staff and the room. I would suggest that they clean their carpets. The rest of the room was clean and nice.
The staff at check on was great they got us checked in and told us where everything was. Very helpful. They put me in a room that was close to the exit so I was able to take my dog out while we stayed.
Highly recommend. Staff was very helpful and friendly. The hotel and rooms very clean and comfortable. The breakfast was good with lots of selection. The scrambled eggs were fluffy!! We enjoyed our stay and hope you do too!
So I travel a lot for work and am a member of just about every hotel chains rewards program. I can honestly say that you should not waste your money at the other hotels in the area. The room was spacious, and superbly clean. The bed was comfortable, and the bathroom impeccable, nice spa head shoer and plenty of hot water at a great strength; no wimpy water pressure here. The staff was courteous and went out of their way to make you feel at home. Lastly, for the price ($60/night) you can't beat it. Will definitely make this my hotel of choice when I am back in the Springfield/Branson area.
We stayed here on the way home from Thanksgiving. The room was clean and a good price. Breakfast is included. Angie was helpful at check in. I would recommend this hotel to anyone. If we break up our Christmas trip we will be back.
We first checked in at the Fairfield Super 8, walked into our room and walked out. The BW in Fairfield is what we expect of a hotel stay. The Super 8 in Fairfiled is more like an hourly rate roach motel.
Great hotel, staff was good breakfast good... pool was the only problem, it was awesome.except it turned fiancees hair green.. other than that great.. that 1 problem.isnt enough to give any less stars
We were traveling for Thanksgiving and stopped in Springfield to see family. Based on TripAdvisor reviews, we tried this Best Western and found it to be exactly what we needed. Clean, comfortable and with excellent service - all for a relatively reasonable rate. Thank you to the staff for providing us with a perfect stay when we were tired and needed a good overnight stop to rest and revive. Will definitely stay here again when we're in the area.
Have stayed here multiple times. It is half way to our destination in Texas. Staff has always been friendly and cheerfully sees to our every need. Our room has always been clean and comfortable. I especially like the easy chair in our groom.
This hotel was clean and comfortable. It was very close to the Springfield airport and provided a free taxi to and from the airport. The Grab and Go bag in the morning was a nice touch, as we had an early flight and didn't have time to go to their breakfast room. The bag included a muffin, a banana, and a bottle of water. The front desk personnel were very friendly, helpful and professional.
Just needed a place to stay while we went on a college tour, and this worked out just fine! The breakfast wasn't anything spectacular, but considering the cost for the night stay, I wasn't bothered by it.
We had a very early flight out from Springfield and Best Western Plus was the perfect location. Close to the airport, several dining places and gas stations to refuel the rental car. The room was very spacious and clean.
The staff was very helpful and friendly. The room was clean and comfortable. There are near by places to eat. Only a few minutes from the Springfield airport. The complimentary breakfast was fresh and tasty.
Great place to stay when we are in Springfield. Quiet hotel with a good, hot breakfast and friendlt staff. This was our second or third time to stay here. We will definitely be back again. They had good coffee too!
Very impressed with this hotel for the very reasonable cost. We were registered at a different hotel, but switched to Best Western. Staff was friendly and professional. Breakfast staff very efficient.
This location was clean & comfortable. As soon as I opened the door, I could tell that someone had smoked in this Non-Smoking Room, and they quickly gave me another NS room. They had to take the first room "out of service" because of its last visitor! NS is very important for persons with asthma.
Place was nice. Would stay again if in area. Breakfast good. Did not start until 0630, should be 0600 on week day. room was nice and clean. Bed was ok. Think matress needs to be replace or at least turned over..
This is the nicest Best Western I've ever stayed on. New with all the amenities you'll need...from pool to breakfast. The front desk staff very helpful suggested we visit the6local restaurant next door for great country cooking plus discount for BW guests.
Would not recommend. Angie was great, but other than that, totally dissatisfied. The bed was uncomfortable, breakfast, what breakfast? The stay was not enjoyable and would definitely not recommend this hotel.
Room and hotel were clean inside and out. Breakfast was hot and ready. Everything was just as I expected. We called to check in about an hour early and staff was very accommodating. No issues or problems.
We have stayed at this hotel for each of our visits to MO to visit family. We really like staying here and really appreciate the friendly staff! We appreciate all the help the staff gives us and the breakfast is very satisfactory.
The room was very comfortable. We stayed in room 118 and the restroom was small. Had to shift to the side of the commode to shut the door, so privacy while using commode was either door open or shift.
Quality hotel, excellent price! Staff were courteous and friendly, helpful when needed. Breakfast was hot and plentiful. Most importantly, the room was clean and fresh smelling, not overly perfumed as is true at some hotels. The bed was comfortable and made for a relaxing evening and a good night's sleep. It is on a main thoroughfare of Springfield, making it easy to get to my destination. I would recommend this place to my friends if they were staying on the northern part of Springfield!
Very comfortable room, accommodating staff, great breakfast, closeness to airport - all plusses for our stay. It made our short stay in Springfield, MO a pleasant one. The family style restaurant down the street was excellent!
This Hotel was neat and clean. It was very helpful that they allowed pets..even though there was a $15.00 charge. The staff was great. Breakfast was not the best. Save yourself and buy coffee in town. The food had little or no flavor. Still, i would stay here again. Plus a wonderful family restaurant called Allies ...I think. Anyway we really enjoyed it.
The phone lines were down and took awhile to get a room, the room was clean though. Then at 4:30 am a car alarm went off followed by train whistles every hour. Doors in the hallway slammed shut instead of shutting slowly and quietly.
Very nice hotel. Clean rooms and comfortable beds. A little ways out of Springfield, but still close enough to work! Smaller bathrooms than most newer hotels. Good breakfast choices except for the eggs.
I needed a place to stay for the night after missing a flight, and this place was a great choice that really helped me relax after a very long day of inconvenience! Several other hotels I'd called beforehand were fully booked, and I was super frustrated by the time I got thru to this one, where I got the last available room for the night. I was super hungry to by the time I arrived, so I tried the family-owned diner behind the hotel, which served an amazing home-style dinner! My stay here was a very pleasant experience.
Sleeping in this motel will only be possible with ear plugs. Train whistles blow all night and the doors to other rooms bang throughout the night. The room was clean and the bed was comfortable. When checking in the phones were down and it took awhile to get checked in.
This is a nice, clean, well maintained hotel, very close to SGF. My only complaints were I didn't find the sheets the most comfortable that I have slept on and none of my devices would hook to the wifi. We left too early to tell what the breakfast was like, but they gave us to-go bags. The price was reasonable and I would stay there again, if I am in the area.
Stayed two nights for a soccer tournament, enjoyed the facility, very up to date and nice surroundings. The room was comfortable, bed was comfortable, pool was good but slanted on all sides (still had fun), breakfast was awesome, and everything looked new and clean.
I found a very good rate online, and booked without knowing for sure what would greet me upon my arrival (because of the low rate). Turns out I have stayed in much more expensive places with accommodations not nearly as nice! I was very pleased - the room was very clean, modern, and, wonder of wonders, the lamp bases had USB ports! I don't find them everywhere, so it was a nice perk. The desk clerk was helpful and pleasant, and the next morning breakfast was pretty good. Not a full breakfast bar, but I wasn't disappointed, at least. Possibly the best part - other than the great rate - was that I found out that I could leave my car at the motel instead of having to park in long-term parking at the airport, and the motel provided shuttle service via a contract with a local cab company both to and from the airport. The cost for this was half of the airport fee, and I didn't have to deal with taking my car to the airport. So all in all, this was a gem of a discovery! (NOTE: In the extra review tabs, the question asked is "does the motel offer free transportation to the airport?" The service is free, as far as I know. The cost for me to leave my car at the motel while I was gone on my trip was $6 per day, while the airport long-term parking would have been $12 per day, plus the cab service that the motel has contracted with is free to guests - the motel pays their fee. I did tip the driver both going to the airport and coming back 4 days later.)
One of the best Best Western's I have stayed in. The breakfast was the best we have had. The room was very clean and up tp date. Ask for a room away from the train. We enjoyed going to the restaurant next door. Very large portions.
Airport pickup seemed slow and was a taxi not hotel shuttle but the drivers was very knowledgeable of the area and most helpful with our heavy bags. Front deal offered a to go breakfast sack since we were leaving before breakfast was served.
Always clean and comfortable. Has a nice pool and breakfast. Also they have free taxi service to the air port. Staff has always been friendly and helpful and since we stay there quite a bit due to my husbands flying to and from work it is nice they remember our names and treat us like friends.
At checkin the clerk just didn't act happy to see us. I just blew it off to maybe she's having a bad day. The room was comfortable and everything looked in order. All was fine till about 9:30pm and our do opened. I guess they give someone else the key to our room. Called the front desk and they where very apologetic. They even called back to explain what had happened. All in all a descent stay
I had a nice stay for a business conference. Room was comfortable and clean. Breakfast was repetitive for a multi-day stay but did offer a few options that met my needs. Contact I had with staff they were helpful and friendly.
We checked in late after a long day on the road. The room was beyond expectation for the price. Comfortable bed with down pillows and nice linens. Plenty of towels for 2 or more. Soaps, shampoo, conditioner. Adequate bathroom, on the small size but plenty serviceable. Iron and ironing board, hairdryer, free wireless and hardwired Internet, 24-hour guest laundry and business center. Electric car charging complimentary for guests. Also complimentary airport transportation via taxi service that runs 24-hours with vehicle storage at a nominal price. The carpet appeared to be fairly new, with memory foam padding, very nice on the feet. We were hungry and tired, arriving after 9:00 pm, with many restaurants closed. The front desk recommended Casey's (a convenience store and gas stop) just a stone's throw down the road. We are not junk food eaters, but we were ready for some rest and so, off to Casey's we went. Surprise, surprise! The store had a mini deli sandwich counter and we enjoyed 2 Delicious wraps. My husband had the Italian of flatbread and I had the Turkey Club in a spinach wrap. Fresh ingredients, nice condiments and a lovely lady who fixed out dinner. We bought some Blue Moons to wash them down and back to the hotel we went to enjoy and relax. Better than usual breakfast in a nice room with TV and a very efficient hostess, clean and well stocked. Real scrambled eggs, fat sausages, biscuits, gravy, fresh fruits, yogurt, milk, juices, coffee and BONUS Belgian Waffle maker. Very good hotel, easy to get to, friendly staff and good eats!
Everyone was so helpful in helping us get around the area that was new to us. Great location near airport yet close enough to all that we needed. No airport noise heard which was surprising considering it was less than 3 miles from airport.
The hotel overall it was a nice place the noise in the hall that drove me nuts must've been a tractor pull convention or something because those old people got up and just kept up all night what a waste of time and money !
My mother passed away & we drove from Texas to Illinois. We did not have a reservation & we were accommodated in both Springfield Missouri & Macomb Illinois. I would recommend any best western plus properties for accommodations.
Beautiful well kept and very welcoming. We were very pleased with the stay and would stay again if in the area. The staff was all very helpful and pleasant. The brrakfast was delicious and very good. Thanks
room and hotel were very clean. The staff was very pleasant and helpful, especially in facilitating the process in which my car was being picked up by a transport company while we flew home. Excellent location being close to the airport
Seriously, you need to stay here! The rooms are beautiful and so comfy, great beds, super great staff! We got in very late after a long day of travel and the clerk was expecting us and knew our names. It felt so personal and welcoming. She even gave us each a little tote bag with snacks, fruit, and water so we didn't have to go to bed hungry. That's the kind of care that will keep me coming back!! The breakfast buffet was great and they even had gluten free options available for me! Do yourself a favor and stay here if you're in the Springfield area!! A +++ hotel!!
Flying out of Springfield, Missouri is not easy for a resident of Arkansas. The choice is to fly out of Little Rock, Arkansas or out of the airport in Springfield. The airport in Springfield is closer to my place of residence, so Best West Plus at your airport location is always the first consideration. On top of that the reception whether over the phone or in person is always a very pleasant experience.
We spent less than 12 hours here, but the staff was friendly and the room was very clean, as was the lobby and common areas we could see. We were upgraded on arrival but were too tired to try out the in room hot tub. We did appreciate the extra large room, though!
The staff was friendly, efficient and evidently well trained. The room was quite adequate with no problems encountered. I especially appreciated the special goodie bag of water and snacks provided to me on arrival.
The room was nice, clean with a comfy bed; also appreciated the free hot breakfast in the morning before continuing on our road trip. The location was very convenient to restaurants and the interstate.
got laryngites on the first morning and could not talk for the two days. Therefore I stayed there the most of the time. I did miss not being to park by my room. I was unaware of that until after I checked in.
nothing reallt to say .everything was good, people were friendly, room was clean. would have liked the pool to be open later as by the time we ck'd in and had dinner the pool was closed. we totally enjoyed our nite .
Very convenient from airport. Clean and comfortable. Friendly, helpful staff. Breakfast very standard but plenty of options. In-room jacuzzi tub actually worked very well. Nice large tv with good channel selection.
My husband and I were driving back home from Indiana to Dallas and had to leave Monday, Labor Day. Due to it being a holiday we did not know what kind of traffic we would encounter and how long we would drive. Both did not want to drive long after dark. We figured we would make it to Springfield, MO not long after dark. I was looking for places to stay on my phone and found a couple of hotels. My first choice was a LaQuinta which let you hold a room with just your phone number which I did. You do need a credit card once you arrive but this is very easy to do and they give you a four hour window to arrive. After searching a bit more I found the Best Western Plus (Airport) on another website for $40.00 less. Since we were only staying the night I actually went through the process of booking and prepaying (they did not have the same app). This Hotel is about 2 miles off the expressway even though it is a half mile from it. We arrived around 8:30 and found Angie checking in another person. She did acknowledge us and once the other person was done she helped us. She gave us all of the hotel information that pertained to our stay and was very helpful and friendly. We went up to our room and found it to be large and very clean with nice furnishings. Microwave, refrigerator and single serve coffee pot. The bed and bedding was very comfortable and very clean. The bathroom is modern though very small. Others commented on the bathroom door which is an obstacle but one that was easily overcome. You have to walk in and stand by the sink and then close it. I will say for us this was not a problem but could be for some people. I went down for breakfast and have to say the coffee was very good. The room was exceptionally clean and there was an employee present the majority of the time it was open. If she had to leave she returned in a couple of minutes and kept it spotless. There is an elevator that was quick, a pool which we did not use but looked inviting and a workout room. All in all if I ever needed a place to stay I would definitely choose this hotel again.
Great! The little food bags were a total surprise and very fulfilling. Gave us refreshment in evening and again in morning. The rooms were pleasant and bedding comfortable. Staff was great. Proximity to airport super. Thanks.
We stayed here on a recent Friday night. While our stay was brief, our experience was excellent. From check-in to check-out this hotel was top notch. The staff was friendly and the rooms are in exceptional condition. The free breakfast was hot, fresh, and tasted great. We get to Springfield often to visit our daughter. This will be our go-to hotel for our visits. Great job!!
Love everything about this hotel and staff. We stay here every year when going to our family reunion in Indiana. We're always able to get a room, whether last minute or booked in advance. The beds are so comfortable too!
Great staff, they were very helpful when checking in and when giving directions. Rooms were clean and modern. Location was good from airport and bingo emporium. Breakfast was quick and had many choices. We have stayed at this motel before and will stay again if we are in Springfield.
Room was clean, quiet, and bed was comfortable. Breakfast was more than adequate. Will definitely stay at this facility again if in need of lodging in the area. Front desk help was quick to respond to my need for lodging late in the evening.
Great breakfast. Clean rooms and super pet-friendly. I booked room online, so you're never sure about quality of the facility. Me & my family were pleasantly surprised. Friendly night staff. I would recommend to anyone look for a stay near the airport.
my husband and I were traveling from Oklahoma for a special occasion and visiting with family. the room was very comfortable, temperature and bed and pillows were just right. no bad smells. the bathroom was clean which is important to us. staff was extremely friendly and signed me up for rewards program. breakfast was good. one thing though, the floor around the waffle maker was sticky to walk on. all in all a good place to spend the night .
This hotel appears to have recently been renovated, and is impeccably maintained. This is the cleanest, freshest smelling room I have stayed at in the past year. Definitely will return any time I am in there area
Stayed overnight on a Thursday. Helpful, friendly Katy made our stay enjoyable. Good WiFi and breakfast, easy to get to and from. The bed was slightly soft for my taste but certainly acceptable. Very comfortable lounge chair and Ottoman. Didn't use the indoor pool but it looked quite nice. Just what we needed for our pass thru Springfield.
This hotel was just remodeled and you can tell Fresh paint and clean rooms. The bed was new and so were the carpet. Katy the front desk lady was especially fine gave me tips on the best restaurants and food
clean, they are attractive and the beds very comfortable. The staff is extremely accommodating and computer usage is available. Have stayed there several times when I've flown out of Springfield. It's one of the best places I've stayed in my 70+ years. accommodating, computer access is available, they have a great breakfast,
The room was nice and clean, even though we were able to get double beds. They gave us extra towels and shampoo free of charge. Rooms are very sound proof because we heard no one at all. Free breakfast was nice as well!
Everyone was very courteous. Very clean rooms and the hotel itself also. The breakfast was hot and the lady working it was very nice kept it full all the time. The only thing was a little farther from the highway than I thought.
I had to book a room because I missed my flight and the next one was in 16 hours. It is abut 4 miles to the airport but with nice amenities. Unfortunately I was not in the mood for the amenities. Room and bathroom were recently renovated and very nice. It also had a nice 45" HD TV. No eating places that are within walking distance.
Check-in was the only good experience. Guest with the barking dogs and the guest next door watching television with the volume louder than the barking dogs was very frustrating! Breakfast offerings included biscuits, terrible, tasteless, thin gravy from a powder mix; terrible, tasteless, rubber eggs (probably frozen); terrible, tasteless, frozen sausage; no coffee and no attendant. Found the breakfast attendant behind the front desk complaining to office staff about how bad some of the breakfast items were and that guests expect better. Asked if someone could make more coffee, several guests were waiting. At check-out we canceled our reservation for the following Thursday and Friday night. Asked for a cancellation confirmation and was told they didn't have one they could provide us with, asked for an e-mail confirmation and was told they would send it, 9 hours later no e-mail, called the 800 # for BW, explained why I was calling and was given a cancellation number. Internet very slow. Beds very hard. Bathroom very small. Terrible experience for me, my husband and our daughter!
The room was priced well and very modern and clean. The front desk staff was very friendly and helpful and the checkout was fast and easy. The beds were so comfortable and we got a great nights sleep.
I was traveling with my family including a 13 yr old and a fussy teething 8 month old. She was wonderful with setting our room up. Very accommodating to our needs and privacy without disturbing other hotel guest considering our late frazzled check in. She understood our situation and was happy to help. We appreciate that GREATLY! I believe it was Angie, thank you!
This hotel is very clean, rooms are very nice, very clean and comfortable. very quiet!! It is conveniently located to airport and as well as local city locations. great parking. efficient and helpful staff
Not to much to say. We needed a place to stay for the night and have had good luck with most of our stays at Best Western. The room was clean. The beds were comfortable and we got a good night sleep. The breakfast was pretty much the standard breakfast you would get at all hotels today. Mostly carbs and very little protein. Eggs and sausage, I prefer beacon.
Excellent stay, heated pool, breakfast, clean, quiet, friendly staff. Free shuttle to Springfield airport. Had to leave before breakfast (6am), and they had a "brown bag" breakfast prepared for me to take "to go".
The hotel is conveniently located for our overnight stay. Lobby is warm and inviting and clean. Coffee and ice water upon arrival. Breakfast in morning as well as grab n go. Room was good sized, very clean and a/c worked great.
Our flight was canceled last minute leaving more than a 100 people scrambling for a last minute hotel. Realizing all hotels were filling I used Booking.com to get this hotel. The cab was free, paid by the hotel. We were checked in and found there was trouble with the air condition. Katie quickly arrived and helped us with the controls. When I mentioned we were thirsty, she filled a bag with food and drink. The breakfast was impressive with variety . There was even bacon! Coffee so so. We are glad we ended up here.
Violeta who worked in the dining breakfast area was very good, helpful, kept the food available and a wonderful array of items. Very impressed with both, will stay here again. Business center did not have a wireless printer which was a bummer, the bathroom very small but everything else was 100%.
This is a convenient location near the airport. We needed a last minute place to stay when our flight was cancelled. The hotel sent a taxi to pick us up and drop us back off at the airport, free of charge. The staff was friendly and helpful.
Traveling quite a bit for business, you have your favorite chains, due to the idea of consistency. Recently, I was in a place knowing I would be stranded in Springfield MO or in DFW for a connecting flight. I chose "A". knowing the next morning I could get to where I needed to go, bypassing DFW and going home for what would have been an hour. Called all of the normal chains I stay in. All were booked. Called the Best Western Plus initially feeling it would be better than sleeping in the airport again. I was pleasantly surprised as to the professionalism of the staff, the decor and the inside and outside appearance of the building. No Grief, no problems. I will definitely consider them on future trips. These aren't the "Old Best Western's" from when I was a kid.
This was one of the best stays at a hotel I've had in a long time. The staff was helpful and friendly. The room was modern and up-to-date and super clean, but the best thing I found here was the beds. They were hard to get out of the next morning. The location was very close to the airport but it was quiet and in a good safe area. There were plenty of restaurants and food delivery services available. I had only planned on staying one evening but due to being bumped off my flight I was there another night. Although not making my flight home was upsetting, knowing that I had this hotel to layover in made it much easier to accept.
The courtesy phone at the airport, for pick up, did not work properly or instructions not clear. But, after connecting the taxi service to hotel was good and timely. The taxi trip back to the airport was on time and well organised.
The room was clean and very comfortable, the temperature of the room was just right. The bathroom looked inviting, clean and ready to be used, and the towels were plush. This will not be the last stay with this chain off hotels. The full breakfast was an added plus. Keep thigs this good or better.
Stayed here with my family the night before an early morning flight. Good, clean property that provided a good night's sleep. Be advised that, although it has airport in its title, it's easily five miles from the Springfield airport.
clean and tidy and good service and free breakfast and swimming pool , especially Alicia and Angie did the best service to all customers. every time i go outside and face problems ,they will help us solve it such as showing me the near mall and restaurant and help me call taxi .
Clean, well laid out hotel. The room was very comfortable, and quiet. Location convenient to airport, and local restaurants. Plenty of parking, and safe area. I would definitely stay again when using SGF.
Nice quite stay. Close to interstate but far enough away. Food is approx. a mile away, bubbas bbq was good. Front desk answered all my questions and had some good suggestions on where to eat. Breakfast is like all other Best westerns. Good and filling.
We went to Springfield for a weekend getaway and float trip. We stay at Best Western whenever possible. This was a nice hotel but did have a couple of issues. The bathrooms are very small, almost like a bathroom in an RV! You had to maneuver around the toilet to shut the door. The beds were very comfortable, but the pillows were like rocks. Breakfast was good and service was very friendly. We would stay here again, but I will bring my own pillows the next time.
We've stayed at this particular hotel several times now when we visit the Springfield area. The rate is perfect for a longer visit and the kids love the pool, although it is a little cold when you first get in. Violeta does a great job in the breakfast area, keeping it stocked and clean. The gals at the front desk are super helpful and we have been able to get our two rooms that are connected, so that the kids can move freely between our family's rooms. The beds were ok. Not the most comfortable I've slept on, but not terrible. The carpet was in need of a good cleaning as it made our feet dirty, but we just wore our shoes during our stay. Overall, a great value for what we got! And we will definitely stay here again next time we're in town!
This hotel was very nice and I would definitely stay there again. The staff was very helpful and our room was very nice. We loved our jacuzzi room and the bed was very comfortable. Breakfast was also good.
Great place to stay. Very clean. Wonderful breakfast. Staff was helpful and came across as though they cared. Got our best price on line. Got to use the business center, computer was very slow. Enjoyed our stay. Would stay again.
The staff was very pleasant and made us feel welcome. The hotel overall was clean and well kept and our room was very clean & comfortable. The breakfast had a good variety of food choices. The only issue with our stay was the lack of nearby restaurants. There was only one within walking distance and it was just average. We would consider staying at this hotel again if we come back to the area.
Clean, comfortable, new...excellent experience. The front desk staff was very accommodating and Violeta was incredibly gracious in offering my boyfriend and I breakfast even though we were late and did not make it down during the specified breakfast time.
Everything was so clean and the staff was so nice!! I road trip from Chicago to New Mexico a lot and I will definitely be looking forward to next stay here. The staff was so friendly and nice especially Violeta. We were late coming down for breakfast get she was nice enough to let us enjoy the breakfast with no rush. Thoroughly enjoyed the stay here
everything was great felt welcome pleasant to the eye staff was wonderful friendly informative good service to airport good conversation lobby was good rooms were very clean soft linens i would go back
We recently spent 5 days at the Best Western Plus Hotel, the staff was amazingn Carol the General Manager went out of her way to see that we had everything we needed, as there was several family members staying here as well. The rooms were clean and comfortable, and the breakfast was very good. Violeta made sure there was plenty of fresh food on the buffet and the area was clean. I would recommend this hotel to anyone, our stay there was great. Staff friendly, rooms clean, food was good and location to just about everywhere in Springfield was good. I give them 5 stars. Jim & Billie Wheeler
The hotel was remodeled in fall of 2015 and has a brand new looking. It looks like you are in a higher end hotel and it does not have that stale smell that mid range hotels usually do. The whole facility was really clean. The staff was very friendly and helpful. We really enjoyed the continental breakfast which has even warm meals on the menu. I only can recommend this hotel if you stay longer in Springfield.
Had an enjoyable,stay over the 4th of July weekend. It is easy to find and the price is right. The staff was friendly and the room was clean and nice. Will stay there again when in Springfield. Thanks!
Absolutely no complaints whatsoever. Room was clean, quiet, and well stocked with all the amenities (blow dryer, iron, coffee maker, microwave, fridge). Would definitely stay here again during my future trips.
Staff very friendly and helpful. Clean and comfortable bed. The location is close to the airport, and easy to find. I will stay there again, if I am in the area. I would recommend this hotel. I did not eat breakfast this time, but I have in the past and it was good.
We arrived and received an upgrade from our reservation made earlier that day. The hotel was easy to get to and we had a nice suite to relax in from a long day of driving. We have stayed in this hotel several times and would recommend it to anyone.
Great staff. Nice stay! Everyone was helpful and the property was clean and well taken care of. They take care of the place and it shows. Thanks for keeping our room clean. Good area to stay in. Next time I will review right away!
My wife and I stayed overnight on our way home to Texas and the room and staff were both exceptional. The check-in staff assisted us with our dining choice and we thoroughly enjoyed the recommended establishment, a newly opened barbeque restaurant. Our room was clean and comfortable and we were able to park close to our room as we left most of our luggage in the vehicle (the parking lot was well lit but we wanted the extra peace of mind in case someone decided to chance it; no one did). Springfield is at the mid-point between our in-laws city and our own and I expect we will return to this location again. The price for the room was very competitive with other facilities in the area and the complimentary hot breakfast was a great way to start the morning and saved us the expense of another meal on the road.
We only stopped for the night, but from the check in clerk to the breakfast attendant, the staff was so friendly and made you feel very welcome. The room, like most Best Westerns, was impeccable. The breakfast was good was lots of choices.
Friendly staff who seemed to go out of their way to assist you during your stay. Indoor pool a little cool but refreshing after a day of driving. Breakfast tasty and once again caring and friendly staff.
We were greeted warmly when we checked in. Breakfast staff did a great job with keeping food stocked and replenished. Violeta was very friendly and helpful. Hotel has been recently redone (it is obvious it has recently been updated).
Friendly staff, clean rooms and hallway. The sheets did smell like bleach which I wasn't a fan of and the bed was not all that comfortable. We took our 1 year old daughter and they provided us with extra blankets for her. The room was perfect temperature and the the a/c worked great. And the tv was perfect size!
We stayed here again this year on our way to visit family. Great place. It is pet friendly as well. Helpful staff, very clean, comfortable rooms. Quiet area. We will make this a regular stop on road trips.
Extremely clean, excellent staff, good breakfast, well worth the price. Will now consider BW Plus over other chain hotels. Was happy to see a microwave and fridge in the room. I don't get these at twice the price from the Sheraton. Workout room clean and had towels and water available.
The rooms were updated and clean. The desk clerk Angela was extremely helpful and friendly. It was very helpful having a shuttle to take us to and from the airport. I would not hesitate to stay at this Best Western again
I have stayed there two years in a row the Hotel is always clean the Rooms are excellent the staff is very friendly and helpful breakfast is on time and always hot I give them a big A++++ I will stay there again next year
We stopped for the night while on a road trip. We had absolutely no complaints about this hotel. It was quiet, clean, and the front desk staff were friendly. I used the fitness center, which was small, but had enough equipment for a decent workout. The elliptical machine seemed to be broken. We enjoyed the hot breakfast served in the morning. The food was fresh and there was a woman who was constantly refilling and keeping the breakfast area spotless. We would definitely stay here again.
This is an excellent facility. The rooms are ample, clean and comfortable. The manager, Carol, is very accommodating and the hotel is usually available for flights. The location is close to the Springfield Airport and has shuttle service that is efficient. There is a Dollar General store across the street and there is a wonderful little restaurant with "home cooking" next door. If you are a rewards customer, this is a great place to stay. There are some nice amenities as well. A great value for your dollar.
Violeta had the breakfast room open 10 minutes early so my daughter was able to get breakfast before heading out to the airport. Room smelled.like smoke but was otherwise clean and updated. Everyone was friendly. Thanks!
was happy with room and service other than inability to run bank card as debit..so had to spend more money and time in the heat to beable to check in...major inconvience ..wish they could have taken money or ran our card as debit..its a system in place by our banks that cant be taken of f to prevent fraud... ac was having hard time keeping up with heat as well.. need recharged possibly... was not issued a comp or even appology
Staff was courteous and professional. Check in and out was effortless. We stayed for a convention. The room was clean and and the beds were comfortable. We enjoyed our stay and would consider this hotel first for a stay in Springfield. It's a little further from JQH arena but traffic to and from hotel wasn't bad.
This property is located only 4 miles from SGF airport, has a 24 hour shuttle service--is very clean and compared to other brands nearby is the BEST value--We were very Pleased. This is one of those places you will return to or tell your friends and family about.
When we arrived a couple of the front desk staff seemed a little irritated at first. Not sure why. Pool was freezing. My 3 year old loves to swim and tolerates freezing spring water but this pool she wanted out pretty quick. The worst was the biscuits served at breakfast. They looked vey old and tasted like spoiled milk. Gravy was good, eggs and waffles good aswell. Room was clean but the pillows were awful. We ended up sleeping without any. And wifi was worthless. I couldn't even open my search engine it was so slow. They were very full so maybe to many were using it and slowed it down. But they should have wifi that can handle that.
This experience was one of the best that I experienced in my travels. The staff was helpful and friendly. The rooms were clean and comfortable and the breakfast was excellent. It would be worth going out of your way to stay at this Best Western.
Large, modern rooms. Very, very clean. The sheets are so soft and the pillows comfortable. Layout of the facility is efficient. I like how clean and wide the hallways are. You could vacation here it is that nice inside. The staff are cheerful and very helpful.
This hotel is in a great location 4 miles from Bass Pro shops and then exactly 4 miles to SF Airport, very user friendly. They had some very nice amenities on site, weight room inside pool , ext.. Overall excellent stay..
Stay at this hotel, great hotel and staff. happy happy happy happy happy happy. no tips or guide. close to store and restaurants. very close to airport and rental car drop off. Nice breakfast in the morning. I hate writing reviews. When I am back in Phoenix I will stay at this hotel.
I was surprised that there isn't much information on hotel web site's regarding accessible rooms for the handicapped. I had to call and ask what each one offers (on the west side of town, where we needed to be). This Best Western has a 'Roll-In' shower which was a necessity for my son but this feature only comes with a King bed. Also we had to bring our own bath chair since hes not able to sit on the pull down seat. The room size was doable for a wheelchair, although the average desk wasn't tall enough for him to use as a table. The TV is located on top of a very high cabinet that contains a fridge and micro so he was unable to use the remote at that tall angle. Free breakfast if you can get there in time and probably would have been okay when still warm. Minor detail.. but disappointed there wasn't cut up fresh fruit. Forget about using the little coffee maker in the room. I thought it was broke but was told you need to pump every ounce of water.Time to upgrade! Easier to get fresh coffee in breakfast room or in lobby. Overall this hotel was fine and has friendly employees. Not huge so no long walks to parking lot. We felt safe here. Not in resort category but nice enough and clean for the price. (Pictures included)
The hotel si new. Very clean with comfortable beds. The staff was very friendly and accommodating. The restaurant. has a wonderful chef. The meals were delicious. Located very close to the airport, they have a shuttle that only takes a couple of minutes to pick you up.
The hotel looked "ok" from the street, but the interior and rooms were a pleasant surprise. Quite, clean, updated and well furnished for this price range. Breakfast options were limited. Very convenient to the airport... 5 minutes away and the best option for airport stay. Restaurant options require a 5 minute drive. Violeta (staff) was very helpful with breakfast and local suggestions.
We needed a park and fly in reverse. They were very accommodating and happily provided transport both ways even at the wee hours we needed. The breakfast was a full hot breakfast with blueberry waffles even. Clean and comfortable rooms. What more could you ask.
the motel was very clean, personal friendly, helpful, and professional. breakfast was really good. the location was very handy to access different sights in Springfield and easy to get in and out of. the rates was competitive to other motel. overall great place to stay while vacationing.
Rooms always tidy and clean. Doesn't have the closed up smell some hotel rooms have. The staff is always friendly. Air and heat always work. Grandkids like the pool. Has a shuttle to the air port. Its close to the air port but not so close you hear the planes. Beds are comfortable. All in all a good place to stay.
I liked it so much that I stayed here the next week on my way back home. Since my mom and I are both handicapped, it was so nice to find all the handicap conveniences either in the room or available. Nice clean hotel.
The staff were very helpful, and courteous. The rooms were clean, and comfortable. We did not get to use the pool, but the area looked clean, and well kept. Breakfast was well supplied, and there were plenty of table for guests. I would recommend this location to anyone in the Springfield area!!
Driving late and took a chance. One room left so snagged it. Clean and nice. OK breakfast. Very nice staff. A little pricey for last minute. Not far off the freeway and plenty of parking, even for no vacancy.
Stayed at Residence Inn Marriott recently (and stayed at multiple nice hotels the past year) and this hotel was so much better. More comfortable beds, carpet, multiple USB plugs and power outlets. Great job best western!
If you are not with the party in the adjoining, it was very noisy. Mattress was hard. Breakfast was not restocked at all. The check-in staff was great. Pool area was clean, but we didn't use the pool. No whirlpool available.
Pulled in about 6pm, tired, and Angie was was a breath of fresh air. She helped us find our BW membership on line, applied our AARP discount, and was just pleasant energy after a long day. The room was among the best, the breakfast area well attended, roomy with the standard fare but nothing lacking. The signage was plentiful and easily visible from a distance down the hall. Will return.
Front desk service was friendly, efficient and helpful. They had good restaurant recommendations and offered Breakfast To Go for our very early flight. Room was very clean and comfortable. This hotel works well for a quick stay close to the airport.
My reservation was ready. Room, bath, shower excellent. TV a bit difficult to change channels but we figured it out. This is our second visit and the motel has consistent nice quality. We especially like Alli's restaurant, right next door which has excellent food, selection and prixes.
Everything was great from beginning to end. Staff were very friendly and helpful. Room was very clean and pleasant. Breakfast and coffee were great too. Every thing went so well we stayed on our way to our destination and again on our way home.
Hotel was excellent!!! Super clean, beds were comfortable, and the staff was wonderful. The girls that were there when we checked in knew we were flying out super early the next morning so when we were leaving the lady at the desk that morning called us by name and handed us to-go breakfast bags stating the night girls had made the bags we were handed "for us". While I know it's not uncommon for hotels to have grab and go breakfast it was very sweet to be made to feel special.
I traveled alone and wee hours of the night. I felt safe and the hotel even had a taxi waiting for me at 1am so that I was not standing at the airport! You would need a car to leave and get anything to eat, but other than that it's a wonderful property to stay at.
Cost too much for what you get. Employees were friendly, but the cost was too high. Tried to get a roll a way and was told no due to size of room. But the room had more than enough room for a roll a way. Carpet was not very clean.
This motel was very near the airport. The rooms appear to have been redone recently. The breakfast was typical for a motel--adequate but nothing special. There were very few decent restaurants nearby.
We stayed at the Best Western Plus at the Airport after a late night flight. It was the nicest looking Best Western I had ever seen. It was better than some of my stays at the higher end hotels. Good breakfast, Nice pool and weight room too.
The staff was extremely friendly and helpful. Rooms were spacious and clean. It was easy to find off the interstate. We would stay there again if in the area. We would recommend it to friends. Great place!
Nice hotel, clean, nice sized rooms, friendly staff, nice breakfast, hallways were a little noisy at night. Room doors slam shut if not held and this happened a lot at night. A little bit of a drive from a lot of the attractions, but yet away from the busy traffic.
Location is everything. This is the closest hotel to the Springfield Missouri airport. Great facility. Very friendly and helpful staff. Room was very modern and up to date. Lots of lighted parking area.
On a long road trip, we decided to stick to Best Westerns to simplify our decisions. We stayed here 1 night. We got in late, so food options were limited. Also, few delivery options to that location. We called a Chinese place mentioned in the BW guest book. Had to find the menu on line before we called. Speedy delivery and food was good. Had a swim in the pool. Very nice! Room had a desk w 2 chairs, which was nice for eating. Also an easy chair/ottoman (room had 1 king bed). Bathroom is tiny but strong shower felt great. Hot breakfast included scrambled eggs, sausages, biscuits, & gravy as well as all the typical continental items. Everything clean & comfy.
This hotel met all my requirements! The shuttle to and from the airport was a big selling point. Great clean room and breakfast included. Friendly staff and the grounds were well kept up. I will recommend it or stay there again.
Overall very pleased with my stay, the staff is friendly and it is in good proximity to the airport. There is a small gym, free breakfast, free internet, and plenty of parking. There are many locations to eat around the hotel.