SureStay Hotel by Best Western Oklahoma City West, Oklahoma City

This motel features the minimum accommodations for a reasonable price. Don't expect it to be a Wyndum, Hyatt, Hilton for other 5 star hotel. You get what you pay for in this case. But it has the bare minimum necessary for a stay.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Dear Guest, A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

I went there to stay the night before working in Oklahoma City. The cost of the room was decently priced. The rooms you could tell went through a remodel. I will stay here again when going to Oklahoma City to work

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, We get inspired by the great feedback and comments we receive from the guests like you! Our Team thank you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

We stayed here for 2 nights to attend my son's BCT graduation. It was a great experience. The Staff were nice, the breakfast was good and the breakfast area was maintained clean. It looks outdated but it was safe to stay there. 9 mins away or less from Fort Sill.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for your positive comments and for staying with us. I'm so pleased that you found us a clean, comfortable and friendly place to stay. We focus on offering a guest experience that will satisfy a wide range of travelers. We loved serving you and look forward to having you back the next time you're in the area.

Deadbolt on the door didn't work. Parking lot/outside was a little sketchy. Nice rooms overall tho. Rooms are updated. I had no idea where the ice maker was in the hotel. Lobby is small. There was no one at the desk to check in so I had to call to get someone to come

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, however we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

flooring work was being done from 9 to midnight in room above us, keeping us awake. Bed was not very comfortable. This was already the second room because the TV in first room didn't work. After long day on the road I was too tired to gather up our belongings for another move, so I didn't call the desk. Poor planning on their part to have this work done at night. we won't go back.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for sharing your feedback. We sincerely apologize for your sub-par experience. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

Room clean and comfortable, especially for the price. Location noisy & scruffy, but convenient. Do note that you have to make your own coffee in the room in the morning (Oct. 2021). I'm sure I will stay here next time I visit family in the area.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team. We are looking forward to serving you again on your future travels.

Great staff who goes above and beyond to do their jobs. I have been coming to this specific location for 6 years. Same staff who is doing tremondously well as a team to keep things upright and in position.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

The price was a little high for what we got. The room is in need of serious repairs. No breakfast... again. It might be time to consider other brands. In fact, I have figured it out that without the breakfast that almost any other brand offers the same value for less money.

Sophia Gutierrez, Owner at SureStay Hotel by Best Western Oklahoma City West, responded to this review
Hello, Thank you for your time and valuable feedback. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

I like the location.Ok rooms.But they had burnt holes in the mattresses.Only had one face towel and two big towels. I checked in with kids and I still couldn't get another face towel like we was all suppose to share that one towel.They say no pets allowed but I seen some big pitt bulls,heard dogs barking during the night and the morning.They will find any petty reason to keep ur deposit.They kept mine cause it's two trash cans in the room and I had trash in them plus an extra little bag of trash.I mean I did stay three nights and have kids.I want ever go back.

Made it easier with kids staying at SureStay , Room is very clean, comfortable, morden and looks like just been renovated . It was very convenient to have nearby many choices of restaurants and plazas to shop in.The best thing about our stay was that rate was very reasonable and clean room. We will definitely stay again.