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I had a fantastic stay here and would definitely recommend it! The check-in process was seamless and incredibly easy, setting a great tone right from the start. The rooms are completely modern, spotlessly clean, and kept at a wonderfully cool temperature. What really stood out to me was the exceptional service. I want to give a special shout-out to the gentleman working the front desk early in the morning around 5:30 AM. I don't know his name, but when I called because the room's Keurig wasn't working, he brought a brand-new replacement right up to the room immediately with zero hassle or wait time. To top it all off, the breakfast was spot on and hit the spot with an incredible variety. Everything was kept immaculately neat and well-organized on the display tables. They offered eggs, potatoes, and sausage, alongside a great selection of juices like orange juice, plus coffee and mochas. They even had muffins, Eggos, and a toaster for fresh-made toast right then and there. The setup was clean, fresh, and offered something for everyone. Excellent experience from start to finish
While the elevators are still fast and the coffee machine is great, the service has hit a new low. When I called to request a late checkout—a benefit I've earned through loyalty—the staff didn't even bother to check my status. Instead, I was immediately hit with a $25 fee. I had to insist they check my profile before they would waive it. Even then, the 'confirmation' I received was a dismissive 'uh-huh' rather than a professional response. It's clear that the 'disengaged' attitude I noticed months ago in the breakfast area has spread to the front desk. Being treated like a random guest and having to fight for basic elite recognition is not what I expect from an Executive Residency. Between the privacy breaches I mentioned in my last stay and the total lack of professional courtesy this time, my loyalty to this property has run out. I've already reached out to corporate regarding compensation for this experience."
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent stay. We strive to provide exceptional service to all our guests, and we regret that we fell short of your expectations this time. Your loyalty is important to us, and we will address the issues you raised with our team to ensure a more seamless experience in the future. Sincerely, Hotel Manager
My staff has stayed here for three years and always spoke highly of it, but this was my first time — and now I see why they love it. I absolutely fell in love with this hotel. The staff treated us like family from the moment we arrived. The entire place is spotless, and all the room amenities — soaps, lotions, hairdryer, iron — were brand new and great quality. The walk-in shower was beautiful, the beds were incredibly comfortable, and even the pillows stayed supportive all night. Two moments really stood out: I attended their Sunday church service, which was one of the best I've ever experienced, and while walking down the hallway I quoted, “No weapon formed against you…” and a housekeeper stepped out and finished it with, “shall prosper.” It was such a meaningful interaction. This hotel exceeded every expectation — clean, comfortable, welcoming, and full of genuine kindness. It will definitely be my go-to place in Corpus Christi from now on
Dear Saran, Thank you so much for this truly heartwarming review; we're honored that your first stay with us resonated so deeply and grateful that your team has trusted us for three years. Knowing that you “fell in love” with the hotel means the world to us. Our staff works hard to create a warm, family-like atmosphere, so hearing that you felt genuinely welcomed, cared for, and uplifted is incredibly rewarding. We're glad you enjoyed the spotless environment, refreshed room amenities, comfortable beds, and beautiful walk-in shower. Your mention of the meaningful moments—the Sunday service and the uplifting hallway interaction—truly touched us and reflects the spirit we hope every guest experiences. Thank you again for sharing such an inspiring review; we're honored to be your go-to place in Corpus Christi and look forward to welcoming you back. Sincerely, Hotel Manager
I left my toothbrush and smart watch there, I called because check out was at 11am we left at 11 and my watch was showing there still by 12:30pm. I called and they said all they found was the toothbrush. The owner was rude saying he wasnt going to kee p going threw this and pointing fingers at his cleaning crew . Someone has my watch and didnt turn it in, yet saying they dont have it when its still showing at the hotel. Also, the floors are falling apart. Also fell because there was a big hole in the floor also by the laudry room on the 2nd floor. DOnt book here , they are rude and take your personal belongings.
Dear Guest, I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you. Sincerely, Hotel Manager
Short notice reservation (10 pm) due to power outage. We had 2 adults and 2 dogs. The young lady on the phone (nice to talk to an actual person) made the reservation process quick and easy. The other young lady at the desk when we arrived was extremely helpful. She gave us two additional blankets (the room gets very cold) and got us to our room quickly. Internet was fast. The room was clean, quiet, and very cold. We slept well. The room is very nice. I love the layout of the room and kitchenette. The facilities are new and modern. We checked out and returned home after the power had been restored. This was a great experience. Would stay again and highly recommend.
Dear Guest, Thank you for choosing us during your unexpected situation. We're so pleased our team made your check-in smooth and that you found the room clean, quiet, and comfortable. It's great to hear you appreciated the modern layout and amenities. We truly value your recommendation and hope to welcome you back soon. Sincerely, Hotel Manager
When we first arrived in our room, there were food items in the cabinet from the previous guest. On the second day we left the hotel to see some local attractions and upon returning, my husband noticed that someone had been in our room even though we had placed our privacy sign on the door asking for no service. Called the front desk and they assured us no one had made entry into the room, we decided to head to the front desk and restated to them that someone indeed entered the room. Once we returned to the room, we received a call stating that they had investigated per our request and were told a maintenance work had been in our room, checking the AC drip pan. No call was ever received from the hotel asking permission for any staff to enter our room. Please be aware if you stay here…….
Dear Guest, Thank you for your review. We're truly sorry for the unauthorized room entry and for the leftover items from a previous guest. Your concerns are valid, and we're addressing this internally. Guest privacy is a top priority, and we regret the inconvenience caused during your stay. Sincerely, Hotel Manager
Nice looking hotel. Price was fair. Good location. Problem with maintenance and billing. First room developed an overhead leak above A/C. 2nd day a much bigger leak developed overhead. Moved to different room. Pool was murky and un-clear. Free breakfast but missing eggs one day, coffee machine broke next day. Front desk Would NOT print a receipt upon leaving. Charged me $50 for a pot after I left.
Dear Guest, Thank you for highlighting both the positives and concerns from your stay. We are pleased the location and overall appearance met your expectations. We understand the inconvenience caused by the maintenance and billing issues and appreciate your patience. Your feedback helps us improve our service and guest experience moving forward. Sincerely, Hotel Manager
We had our first vacation in 3 years and we went back here. When we first stayed here years ago it was amazing, clean, everything worked well, you felt safe. This time, not so much. The location is amazing, close enough to Padre to go to the beach within 15 mins, you can walk with and fish under the underpass. Be aware the pet fee is $30 per pet, per day. We brought our two small dogs (sub 15 lbs each) and that cost 66% of the room fee daily. We're used to a single charge per day not per pet. And the grass around the entire property is full of sand burrs, check you dogs fur and paws regularly. Check in went smoothly, we got in, got to our room 222, noticed the room was hot, turned on the AC then left to go fishing. We got back, it was still warm but the thermostat said 70°. We took showers, settled in and had our dinner (B&J's pizza 10/10 recommend). It was still warm but we had gotten acclimated, we told the front desk and she made a note and asked us to report back in the morning. We went down for breakfast when we got back in the room after breakfast we noticed the temp difference in the hall vs room. Reported back, she told us to head out for the day and maintenance would look at it. When we got back we had to ask, she told us that it was broken and we were getting moved. When they moved us to 217 it was a smaller room. Noticeably smaller. Everything in that room was working better than the last, even the water pressure which we didn't think anything of when we were in 222, we just assumed it was normal, it wasn't. Things seemed normal. Monday night we had everything tied down in the bed of our truck, including 2 fishing poles that were attached into the bed. These were not something that could've just been picked up quickly, unnoticed, they were intentionally cut off the truck. Tues morning we reported it to the front desk, Alex, who was super nice and took lots of notes on what happened and said she was going to tell the manager and he would look into it. We kept following up with her and she kept letting us know she hadn't heard from her manager. We went about the rest of our trip. Wednesday, we still have not seen or spoken to this mysterious manager, we stopped and spoke with a new front desk clerk, and she parroted the same thing Alex had already said the day before 'the manager was looking, but didn't see anything suspicious.' My partner was very upset at this point because he still hasn't had the opportunity to speak with any manager, and feels like he didn't care. This new front desk clerk shifted the blame to the night auditor and said that she had spoken with them that they were supposed to be watching and walking the property more often. We had paid for the late check out, but by now, my partner just wanted to leave and get back to our home. We went upstairs and packed up early. I called Best Western corporate since we didn't get any help on site and they will be looking into it.
Dear Guest, Thank you for your detailed feedback. We're truly sorry for the issues you experienced, including the A/C malfunction, pet fee confusion, and especially the security concern. We take your comments seriously and are actively investigating the matter. We regret you couldn't speak with a manager during your stay. Sincerely, Hotel Manager
On our recent visit to the Best Western Plus Corpus Christi, we checked in for a one-night stay on 12/26/2024. As we were preparing for bed, I went to shower and was horrified to find bugs and an unclean shower. I reported to the front desk, and the young lady offered me a shower in another room the next morning. I felt paranoid and uncomfortable all night, concerned about bugs. The next morning, I spoke with the front desk personnel again, who gave me the key to 212 for my family to shower. I appreciate the gesture, but I am deeply upset that I paid for a room that was unclean and not satisfactory. I emailed the general manager on 12/27/2024 but received no response. I followed up with another email today. This was not a good experience.
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short in your case. We are glad that we could offer you another room for showering, and we appreciate that you acknowledged this gesture. Regarding your emails, we have not yet received any communication from you. Please ensure that the email was sent to the correct address, or feel free to resend it. You can also contact us directly at the hotel number so we can address your concerns promptly. Sincerely, Hotel Manager
The cleanliness and condition of this hotel gets an A+ from me, and I am quite picky about both. I loved the large, walk-in shower, and though I didn't think I needed the kitchenette, I really enjoyed having it. It was convenient having the extra sink when the bathroom was occupied.
Dear Guest, Thank you for your wonderful review! We're thrilled that the cleanliness and condition of the hotel met your high standards and that you enjoyed the walk-in shower and kitchenette. It's great to hear the extra sink added convenience to your stay. We look forward to being your go-to place in Corpus Christi! Sincerely, Hotel Manager
Bed was comfortable. Room clean, nice towels, soap, lotion, hair stuff available. Place was great. Place close to places n things I needed n could want. Over all place was very clean. Staff very friendly. Food served was good. Pet friendly for people with pets.
Dear Martha, Thank you.It is truly amazing to receive such positive feedback from you. Our team is excited to see your appreciation. We are happy to hear that you enjoyed the location and your stay. We eagerly look forward to welcoming you back again in the future. Sincerely, Hotel Manager
I took my family for a weekend getaway and yes the price was reflected of off season but it doesnt mean the room should be as it was let me start with the hardness of bed and combination of the dirty floors and wet carpet from air conditioning the room had this foul smelling moldy musky escence that is unforgettable and not comforting to the nasal cavity
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Your concerns regarding the bed quality, cleanliness, and odors have been noted, and we will address them with our team to ensure improvements are made. We appreciate your comments and hope you might consider giving us another chance in the future. Sincerely, Hotel Manager
Rooms and hotel overall were exceptionally clean along with smelling clean. Amenities functioned well and staff was extremely nice and helpful We had an issue with our car battery and the manager volunteered to drive us to get a new one. Ultimately the owner brought a jump kit from home and got us on our way. If all Best Western locations were like this one I wouldn't stay anywhere else.
Dear Guest, Thank you for your exceptional review! We're thrilled to hear that you found our rooms and hotel to be exceptionally clean and well-maintained. Our team prides itself on providing helpful and friendly service, and we're glad our manager was able to assist you with your car battery issue. It's wonderful to know that our commitment to guest satisfaction made a positive impact on your stay. We appreciate your kind words about our location and would love to welcome you back anytime. Thank you for choosing us, and safe travels ahead! Sincerely, Hotel Manager
The first time I went into the shower, it stopped mid bathing while there was shampoo in my hair. Come down to the front desk was able to get into a different room. Had to pack up everything and move with shampoo in my hair to the other room. When we moved to the other room it was 83° in there, and it smelled very bad. Called down to the front desk had to go back down a second time to get a different key for another room which I am appreciative we were able to move rooms due to the two inconveniences. The third room the bathroom light when you turned it on, proceeded to flicker repeatedly and there's no way we could've used the light like that. It hurt all of our heads . Then we called down to the desk and had to go down a third time to get a different room key again appreciative that they moved us to a different room where I was able to finally finish washing the shampoo out of my hair and very disappointed in this hotel . My son dropped a napkin when he was getting his breakfast and did not notice. The lady who was taking care of the breakfast, noticed the napkin and got upset and made hand gestures and grunting about the napkin being on the floor after she cleaned that area when my son arrived to the table, I was at. I proceeded to let him know that he dropped a napkin and he turned around and picked it up and threw it away, I could not believe the behavior of the employee . The swimming pool was also very green and smelled very bad. I have a video of the bathroom light that was flickering repeatedly, but I am unable to Upload it here.
Dear Davis, Thank you for sharing your feedback. I'm truly sorry for the multiple inconveniences you experienced during your stay. It's clear we fell short in providing the comfortable and pleasant experience we strive for. Your comments regarding the room conditions, pool, and breakfast staff have been noted and will be addressed with our team to prevent future issues. I appreciate your patience as we worked to resolve the room changes, and I apologize for the overall disruption to your stay. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
Looks new and clean, but water pressure sucks and AC issues. Our AC unit was replaced during our stay (we spent one night with out AC and the hotel did not offer to discount our stay). Breakfast was adequate, but the same every morning (sausage patties every morning -- some bacon and/or ham would be nice)
Dear Guest, Thank you for sharing your feedback. We're glad you found the exterior fresh and clean but apologize for the AC and water pressure issues you encountered. We're sorry for the inconvenience caused by the AC replacement and will take your suggestion regarding breakfast variety into consideration. Your comments help us improve, and we hope to provide a more comfortable stay next time. Sincerely, Hotel Manager
I was very disappointed in the hotel condition. The carpet in the hallway in the room floors was coming up. They used duck tape in some areas to try to hold it down. I almost tripped and fell. They're was also blue tape on the walls in the lobby area. The breakfast was cold and not a variety of foods available. The floor in my room was dirty. Also, the cushions in the patio area were dirty and had hole in them.. . It looked like it had not been mopped. The front desk attendant Shannon was very nice and .helpful. The bed was comfortable for a good night sleep.. Nice view of the zoos Bay , if you on the 3red or 4th floor. I will not be staying at this hotel again.
Dear Guest, I'm sorry to hear about the issues you experienced during your stay. It's concerning to learn about the condition of the carpets, breakfast, and cleanliness. We appreciate your feedback, and we'll address these concerns with our team. We're glad Shannon was able to provide good service, and we apologize for the overall experience. Thank you for letting us know. Sincerely, Hotel Manager
Bring your favorite pillow, theirs are so.soft no support. Staff is.very friendly and helpful. The owners work with staff and care about you having a good experience. The housekeepers and.maintenance man are very helpful. Best handicapped room with large walk in shower with 2.shower heads.
Dear Guest, Thank you for your positive feedback! We're delighted you enjoyed our location near the conference center and found our staff and facilities to your liking. We appreciate your suggestion about the pillows and will consider it for future improvements. It's great to hear that our team and accommodations contributed to a pleasant stay. We look forward to welcoming you back! Sincerely, Hotel Manager
This hotel is very clean, with a very nice hot breakfast, and friendly staff. It is laid out very well and very light and pleasant. The hotel rooms have a kitchenette in them, fully stocked with glasses, silverware etc. I highly recommend this hotel if you are traveling to the area!
Dear Guest, Thank you for your wonderful review! We're thrilled to hear that you found our hotel clean, enjoyable, and well-equipped with a pleasant breakfast. It's great to know that the kitchenette and friendly staff added to your positive experience. We appreciate your recommendation and look forward to welcoming you back on your next visit to the area! Sincerely, Hotel Manager
It was a great experience the hotel staff was excellent and went beyond the call of duty for us…..the breakfast was good and so much room for people to sit…the hotel room was really cold and comfortable I could have slept all day. The manage??
Dear Guest, It is truly gratifying to see that your stay was satisfactory. Your appreciation of the staff and the breakfast are highly encouraging.This will surely motivate us to raise the service benchmark.Thanks for your generosity and being our preferred guest. We expect many more opportunities to host you. Sincerely, Hotel Manager.
There is nothing "Executive" about this hotel. We stayed along with my aging parents while visiting my daughter and her husband, recently stationed in Corpus. After a flight delay, we arrived late, looking forward to sleep, But granules of sand? dirt? located between the sheets necessitated a room change. UNFORTUNATELY while switching rooms we mistakenly left a DELSEY suitcase. When we asked the owner about the missing suitcase, she responded that the next guest to stay in the room must have taken it?? not sure if that meant her staff did not re-clean/check the room?? She also commented on what a nice suitcase it was. We asked her 4 times about the suitcase and compensation... finally she offered $17. RUDE! The last night of our 4 night stay, my parents found 2 cockroaches in their room. The owner's response to the hotel generated feedback form my parents completed stated "there are no insects in any area of their hotel"??? No apology. Other issues, the hotel is frequented by fishermen- elevators reeked of fish a few times during our stay. We will not be back!! Beware!
Hello Eric, Thank you for sharing your experience with us, and we sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that your initial room was not properly cleaned, resulting in the inconvenience of having to change rooms, and we regret the misunderstanding regarding your suitcase. We take your concerns seriously and are investigating the matter further to ensure such incidents do not recur. Regarding the reported cockroaches and odor concerns, we are addressing these with our pest control and housekeeping teams immediately. Please accept our apologies for falling short of your expectations, and we appreciate your feedback as it helps us improve. We understand your decision not to return and regret any disappointment caused. Sincerely, Hotel Manager
Everything was good. Only when we went to grab more towels Some towels were stained. Need NOT to give those to your clients . Overall everything else was excellent.
Hello Guest , Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve them based on your observations. I look forward to your next visit for a fantastic experience. Sincerely, Hotel Manager.
Loved the accommodations at this hotel. The rooms are comfortable and clean. I would not recommend staying on first floor due to high activity noise. We stayed memorial weekend so traffic was high all hours of day and night. Much noise
Hello Jillybean, Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience. Sincerely, Hotel Manager.
The hotel was very clean and fresh smelling. The staff as very pleasant. The bed and pillows were comfortable, breakfast wasn't fancy, but it was what you expect at a hotel and there was plenty of variety. The reason I knocked off 1 point was the water pressure in the bathroom was underwhelming and the water was barely above being lukewarm. The sink in the kitchen area had much better water pressure.
Dear Guest, Thank you for your wonderful review! We're delighted to hear that you found our hotel clean, fresh-smelling, and up-to-date. It's fantastic that you enjoyed the comfortable bed and pillows, as well as the pleasant staff and variety of breakfast options. We apologize for the inconvenience regarding the water pressure and temperature in the bathroom; we'll look into improving this aspect for a better experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Sincerely, Hotel Manager
Love this place and will be looking to stay at more Executive Residency hotels where ever we travel. Super Clean, Friendly attentive staff, excellent customer service. Breakfast was great.. lots of options, very clean.
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
Hotel is very clean and staff was great and breakfast was breakfast, It was what it was suppose to be. I I did not use the pool but i did see families using it an it looked very clean. The fact we had a kitchen was great.
Dear Guest, We appreciate your positive feedback about your recent stay at our hotel. It's wonderful to hear that you had a good experience with our customer service and found our staff to be accommodating. We take pride in maintaining a clean environment for our guests, and we're glad you noticed this. It's also great that you found our breakfast and the pool to be enjoyable, even if you didn't use it yourself. Having a kitchen in your room can be quite convenient, and we're pleased it met your needs. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Sincerely, Hotel Manager
This was a last minute booking and glad I chose this place. Walmart amongst other restaurants and stores are very close near by. 15 minutes to Padre Balli Park Beach and easy access to everything. Very nice for families or just couples! Very modern hotel and staff was very nice, I will be returning!
Dear Guest, Thank you for your recent stay at our property.It's encouraging to hear such positive feedback from you.Your appreciation inspires us to work harder to provide the best services possible and to excel at what we do. Our goal is to provide excellent hospitality, and we take great pride in doing so. We hope to serve you again in the future. Sincerely, Hotel Manager.
Very clean suites. All the staff we encountered were so nice. The breakfast was good. Plenty to eat. The potatoes were dry but everything thing else was good. Pool area is nice as well. Parking was easy.
Hello Karen, Thank you for the stay and the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future. Sincerely, Hotel Manager
My stay here was great from the staff all the way down to front desk and breakfast. Mind you I had my one year old so I was nervous cause it was his first time traveling. But the rooms were great and nice and clean.
Hello Bonnie, Thank you very much for the stay and liking the hotel and staff hospitality. It is really sweet to hear a nice remark like this from a privileged guest like you. We are overwhelmed and the team is more empowered to go that extra mile to serve. Guest feedback is important to us however it may be as it helps us to improve. Appreciate your generosity and welcome you again during your next visit. Sincerely, Hotel Manager.
Shower floor was very dirty staff would or could not provide another room or anyone to clean it. I even offered to clean it myself but the staff member said the did not have cleani g supplies. I was told the manager was out and would call me later. Still no contact after three days.
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the unclean shower floor and the lack of response from our management. This is certainly not the level of service we strive to provide. We're truly sorry for the disappointment you faced during your stay. Your feedback is valuable, and we will use it to improve our guest experience and communication with our guests. If you decide to stay with us again in the future, we'll make sure to provide a better experience. Sincerely, Hotel Manager
Central reservations made a huge mistake, that was about to turn south. The duo at check-in did not seem to care, but "allowed me to stay". The next day, the manager got involved and was able to make things better out of a not so good situation. No toiletries in the bathroom. non working lights in the room, and a "don't really give a darn" front desk check in duo. Nice hotel great management team, but things could definitely could have been better.
Hello Guest, Thanks for your stay and the feedback telling us about the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
We had an amazing time! Breakfast was so great and they had hot options like eggs, sausage and potatoes. The staff is so helpful! From housekeeping giving us extra towels and dirty clothes bags. Also our son left his shoes at the pool and the staff was gracious enough to pick them up and place in the lost in found. Overall it was a great stay and we will definitely be returning
Hello Castillo, Thanks for the stay and the feedback. It's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite confident that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back. Happy Travels, Hotel Manager
Room was hot and AC could not be lowered to accommodate. There were several loose tiles that felt like they had a hole beneath them and they were a tripping hazard. And unfortunately the bed was hard and the front desk was not helpful. Could be a great place but for the price you could probably find better.
Dear Guest, Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future! Sincerely, Hotel Manager.
I chose this hotel for my trip to the beach because I had stayed previously in the winter and loved how clean and fresh it was. The location has pretty much everything you need and a great size room. My personal needs that could make this location better would be the addition of a hot tub (even in the summer, yes) and rotating the breakfast selection). The breakfast attendant was present constantly and refreshing items. The small issues I had with my room were attended to immediately.
Dear Lauran, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager
If you are looking for a clean and fair priced stay, you must book here. Everything was immaculate. No bugs, slow sinks, or loose fixtures. The kitchenette was perfect well. Breakfast was simple and delicious. This will be my go to hotel every time I visit the area!! You will not be disappointed
Dear Guest, Thank you for your recent stay at our property. I am happy to see your comments and note that you were satisfied with our hospitality.It is our honor to have guests like you and provide the best services. We want to see you back soon so that we can make your next visit even more memorable. Sincerely, Hotel Manager
We needed a place to stay in Corpus due to a soccer game for my son. My husband found this online and I had BW points that made the room very cheap!! I was super excited!! The check on lady was very friendly and got us a first floor due to my husband being on crutches. The hotel is beautiful!! Love the modern decor and colors!! The room was so gorgeous too! Loved the water bottle refill station for water at night and bathrooms are so clean and nice too! Every touch of the hotel is gorgeous! The beds were very comfortable. I do wish they were queens . They were a bit small for two adults so I had to sleep with my son. The shower had nice hot water, but the shower head didn't have good settings. The wall in the bathroom was beat up on the bottom. Not sure if they hit it when installing the restroom or what. The barn door is not a good idea for the bathroom. It doesn't close all the way . Breakfast was really fresh and good. All clean and lots of selections . Only downfall was pancake machine was out of mix, but we had waffles instead. Once again BW was a great choice!!
Dear Guest, We appreciate your time with us and your complimentary remarks. We are thrilled to hear that you come to enjoy your stay with us and that we were able to make it more comfortable. We value the time you invested in writing this review since it will help us make improvements to our hotel. We also hope you'll give us another chance in the future. Sincerely, Hotel Manager
this trip was for a death in the family. The hotel was located in a good area, and convenient to all the places we needed to go. Hotel very clean, staff very friendly and helpful. internet was a problem, breakfast was average. any problems taken care of in good time.
Dear Guest, Thanks for the stay and the positive feedback.We will definitely address your concerns about the breakfast and internet.Guest feedback is essential for us to improve our services.You can expect a further improved stay next time.Looking forward to welcoming you again. Sincerely, Hotel Manager.
I charged $800 for the TV in my room. No phone call. No receipts. No explanation. Found out about it when I saw the charge on my card. Called the hotel and manager (Shannon) said there was nothing she could do. I filed a duspute with my credit card company and file a complaint with their corporate office. This ridiculous i have do all this. If you stay here, make sure you check everything and report everything!
Dear Katy, Thank for the stay and the unfortunate incidence . It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. Anyway, my apology for the inconvenience. This is a very uncommon occurrence. Request your understanding and continued patronage. Sincerely, Hotel Manager.
I normally visit Corpus every other 3-months, we normally stay at another property at SPID & Staples, this past July heading to Bob Hall Pier I noticed this new property, and told myself, stay here next trip down. Checked in at 3:30-pm, unfortunately I didn't notice the name of the clerk who checked me in, nonetheless she gave me an excellent verbal tour of what the property offers. I was slightly confused as to why I was charged $150 extra for incidentals, nonetheless I kept quiet. I did request high floor, and was given top 4th floor, I also requested view overlooking parking lot in order to keep watch of my vehicle, unfortunately that request could not be approved, I was okay with it. The room itself is absolutely incredible, full size kitchen: wet bar, convection microwave, built in 2-burner cook top range, full size refrigerator. Plates, Coffee Cups & Glasses In the above cabinetry. A rather large bathroom with sliding barn-door entry. Very comfortable bedding, huge flat screen and work desk. I'm slightly surprised no sleeper sofa option offered. Plus I noticed the shower had extremely low water pressure, took an extra 10-minutes to wash off the soap of my body. A very delicious hot breakfast buffet in the morning, however being sold out that night, tables and seating was extremely limited, therefore we used the cocktail lounge bar to sit at and eat our breakfast. I notice like a water fountain across from elevators, I went to take a look, from what I could gather, it's a water dispenser for bottled water, couldn't figure out how it worked. In a nutshell, this Executive Residency by Best Western is absolutely incredible, I was overly impressed, and will return in the very near future. Bravo to this property.
Hello Charley, Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that they are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back. Warm Regards, Hotel Manager
Great place! Close to TAMUCC and convenient to restaurants and shopping. Not too close to all the action though so quiet and relaxing as well. Caring & helpful staff. Great breakfast and everything was clean & in working order! We will be back.
Dear Michelle, It gives me great pleasure to see that your stay was enjoyable. Your compliments on the staff and the breakfast are very encouraging. This will undoubtedly motivate us to improve our service standards. Thank you for being our preferred guest and being so generous. We anticipate having many more opportunities to host you. Sincerely, Hotel Manager
Very friendly and helpful staff. Breakfast is always good, lots of items to choose from. Location is very close to everything. Walmart is next door. The beach is only a few minutes away. The downtown is 10 minutes away.
Dear Guest, It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff and the breakfast are highly encouraging. This will surely motivate us to raise the service benchmark.Thanks for your generosity and being our preferred guest. We expect many more opportunities to host you. Sincerely, Hotel Manager.
The room was clean and spacious for traveling with two other adults and a baby. The shower floor was a bit dirty upon arrival, but we ended up not using the shower for the one night stay since we were going to the beach. The AC was fantastic here! Some rooms never quite cool down, but this one was great! No issues parking. Parking was free. Only complaint other than shower floor was that they couldn't accommodate a late checkout for a shower after the beach, but otherwise this place was great. Beds were more plush than Marriott Towneplace chain.
Dear Brianna, Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again. Sincerely, Hotel Manager
Awesome customer service and extremely clean hotel, they were cleaning on a daily basis. Hotel rooms were spacious. No need to get breakfast due it was always hot and ready to eat. Hotel management was very knowledgeable on rewards.
Hello Guest, Thank you for the stay and the positive feedback. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.
On the southern edge of CC, we picked this from TA reports. No major issues in very modern hotel. Staff friendly & helpful. Breakfast too early closure at 09.00 for vacationers. Basic 3 usual potatoes/scrambled egg/ sausage/ plus loose cereals. Fruit juices coffees bread muffins etc. Free parking. Less than 10 mins from main centre strip of CC. Another 10 mins South takes you to the Gulf Coast beaches. Good sized rooms with kitchens and all ancillary equipment for any self catering. Inroom Safe, at last! Pool underused but needs parasols from the strong sunshine & 38Ctemperatures. Overall a good six days to chill out in Corpus Christi.
Hello Gordon, It's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back. Happy Travels, Hotel Manager
Everything was perfect. Chris at the front desk was so nice. Check in and check out quick. Room had everything we could want including a real freezer w fridge. We will be back. Breakfast was ordinary Beat Western which is no award winner, but things were kept clean and supplied as needed. I did not find a barbecue grill. This property isn't on nthe osland, but it's just as quick to get to the beaches as going out there and much less expensive for a nicer place.
Dear Nancy, Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience. Sincerely, Hotel Manager
I have stayed at all the local hotels until I found this one. The others are all 2nd to last. When I have to be away from home on business this one is a keeper. Everything is new and it smells new and not like the musty locker room socks or school cafeterias aroma that I got from other hotels. These guys ask and care how they are doing.
Hello Brian, Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back. Warm Regards, Hotel Manager
Hotel room was clean, all staff were very friendly. Enjoyed the breakfast and coffee in the lobby. We did not swim but the pool was very nice and looked clean and well taken care of. Hotel was only a short drive from a Walmart & HEB. We will definitely stay here again!
Dear Graham, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager
Great place to stay. People were very nice and very eager to please. Nora snd Melissa in cafe area were great. Super super clean. Even met the owner, seemed like a great guy. He was out helping keep the place sparking clean. I was impressed.
Hello Don, Thank you for your stay.I'm overwhelmed by your words of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time. Sincerely, Hotel Manager.
My husband and myself stayed at the Flour Bluff location. Staff were extremely polite and very helpful. Rooms very clean and comfortable. Only thing we did not like is the bar not being open and not enough pool towels not available.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager
I have not stayed at a Best Western for several years. It just did not LOOK like as nice a hotel as other brands. But they have stepped up in looks and rate along with other brands now. So, I gave this one a try and I was not disappointed! The staff was very professional, helpful, and positive! The room was spacious and had a small kitchenette! Breakfast was more aesthetically pleasing than most I have seen, and it was fresh and tasty. This Executive Residency definitely had a nice modern environment about it. My opinion of Best Western has definitely stepped up because of this stay.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your comments on how much you loved and appreciated the service provided by our staff make us very happy. It is their goal to exceed the expectations of every guest every day, and they truly understand what hospitality is all about. Your beautiful comments will be shared with them as I know it will be a great boost for them to hear that guest noticed their efforts. Thanks again for the opportunity to host you, and we hope to see you again soon. Sincerely, Hotel Manager
Nice newer or upgraded hotel. Friendly staff. There is a bar onsite if you want to relax with an adult beverage at night. We did not use this while there. Easy on and off the freeway, nice location between Corpus Christi and Padre Island. Would stay here again. Only complaint is breakfast not kept up with as should have been. Ran out of coffee, food and syrup one morning. Don't know if staffing issue or just neglectful.
Dear Teri, Thanks for the stay and the positive feedback. We will definitely address your concerns about the breakfast. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Looking forward to welcoming you again. Sincerely, Hotel Manager.
The staff served us breakfast even after it closed. This one thing made our stay truly exceptional. No where in the USA has this ever happened (in Mexico yes, but not USA). If only they had a hot tub we would have been in heaven.
Hello Mary, I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission. We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager.
Staff is helpful, friendly, and answered so many of my annoying questions. LOL Great breakfast and the kitchen had everything needed. Clean and comfortable. A hotel that is worth a vacation on its own.
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travellers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager
Wonderful staff, very professional. from the moment you step in the lounge they greet you with a smile and a kind word. this hotel is a pet friendly and the staff cares. breakfast was fresh and plenty of food.
Dear Abdallah, Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager
So far this has been our favorite place to stay in Corpus. The location really works well to visit our daughter at school. The hotel is always clean and pretty quiet; there are other people there, but we've not been kept up at night with any noise. The price is GREAT as well, especially considering you get a kitchen in your room! We will be back!
Hello Michelle, It was a pleasure to have you stay and to read your positive feedback. It is greatly encouraging to hear your appreciation. We will offer yet another awesome hospitality experience next time. I look forward to your next visit. Regards, Hotel Manager.
I had to stay in a hotel for a total of 5 weeks now in the last 2 months and it's been a great experience staying here. Amanda, Hui, Sadie and the rest of the staff were all very kind and accommodating. I will be needing another month long hotel stay in several months and I will definitely be returning to the Executive Residency by Best Western!
Dear Madison, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our staff'Amanda,Hui, Sadie and others efforts to provide a nice experience. I am very happy to see that you liked the room features and location. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.
First time staying at an Executive Residency by Best Western. The hotel was well decorated and comfortable. The staff was very helpful and accommodating. The rooms were spacious and comfortable. The first hotel we stayed at that 2 chairs at the table so my wife and I could both work on our laptops at the same time.
Hello Mark, Thank you for the stay and the nice comments. It is nice to know that you had a satisfying experience. We shall work on further improvements. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager.
This Best Western is named Executive Residency. The rooms have a convenient added touch of kitchenettes in each room. Other than that, the hotel was not much different than the usual Best Western. The front desk clerks were all extremely polite and helpful. All of the staff were friendly. The breakfast area and lobby were spotless. There were some housekeeping issues that were disappointing, though. When we checked into our room, the kitchenette looked clean enough, but the coffee maker had a used coffee pod in the brew basket. There were kitchen towels, but no dish soap. We stayed at the hotel 4 nights, yet our room was made up for only 3. Housekeeping forgot to clean our room for the 4th night. I mentioned this at check out, and the clerk had no explanation why they forgot. So, over all our stay was okay, but not spectacular. I would give it an Average rating.
Hello Carol, Thanks for your stay and sharing your experience. I appreciate your feedback and telling us the positive and negative aspects of the stay. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Location - AMAZING Service - FANTASTIC Room - WONDERFUL I have to say this will be my go to place to stay every time I go to CC to getaway. It shows that every staff member takes pride in their job and this hotel. The staff was absolutely amazing, friendly, and welcoming. The room was so spacious, loved the kitchen area, bed was comfortable and the room was very clean.
Dear Guest, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
First room shower was almost complete black. Sheets had make up on them and were just turned inside out. Second room had food left in microwave and used coffee left in the maker. I had to kill a roach on the counter while i was cleaning dishes in sink. Shower was also dirty in second room. The cost was more than the quality of room.
Dear Mario, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.
Close to everything. Room was excellent. Great service. Room had complete kitchen and full size ref/frzr. Easy access. Walmart just moments away. Fuel is moments away. Mustang beach is 12 min drive. Aquarium and USS Lexington are 15 min away. Highly recommended you stay here
Dear Guest, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager
This is a new facility and the service is excellent. Complete kitchen, with all pots, pans and utensils. Refrigerator and freezer is full size. Spacious room and bathroom are as fine as any 5 Star hotel. Beautiful location and won't break your budget. Easy access to any sites of interest in Corpus. Beach on Padre Island is just minutes away. ANIMAL FRIENDLY!
Dear Guest, Thank you for your recent stay at our property. It is indeed a pleasure when our valued guests share their positive experience. Your generous indication of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager
Hotel was well staffed, rooms were clean and spacious. Walmart is located right next door to hotel. Breakfast offered was well managed, the morning of my stay it consisted of scrambled eggs, potatoes and sausage links. Breakfast bar had a full complement of fruit juices, milks and coffee. Cereals, breakfast pastries, breads, fruits and oatmeal. Waffle machine makes 4 small waffles. Great stay, will return again.
Dear Guest, Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience. Sincerely, Hotel Manager
I think this is my new favorite location to stay while in Corpus! Room was so clean & comfortable! The hotel itself is pretty & kept up very well! Convenient access to everything we needed including TAMUCC to see our kid! We will stay here again!
Dear Michelle, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager
Amanda was great. She got us checked in quickly, showed us where to go and also showed us where the breakfast and bar were. She really made us feel like family going above and beyond. The rooms were spacious, beds were comfy and even came with a small kitchen.
Dear Guest, Thank you for commenting. We are so happy that you liked the staff service, clean room, comfortable beds and good experience. We take pride in offering our guests a high degree of comfort and satisfactory stay. We look forward to extending our excellent service to you in the future. Sincerely, Hotel Manager.
We stayed at the Flour Bluff location this past weekend and were extremely happy :). Walking into the lobby everything was nice and clean, then to be greeted by AMANDA!! She was amazing, friendly and always had a smile on her face. We had a group (East Central Cross Country Group) all walk in at the same time, which was a little over whelming but she handle it like a pro! (Amanda honestly made our trip - she answered all our questions, had suggestion for places to eat and anything we need when was on top of it) Our room was clean, pool area was great and we even used grill and cooked while the kids swam. We will be staying there again !
Dear Guest, Thank you for sharing your experience. We are so delighted that you liked everything aspects of our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. It's nice to see that you would stay with us again, and I hope you have the opportunity to do that soon. Sincerely, Hotel Manager.
First, the positive: the hotel was just updated so everything is new. Very clean. Great breakfast. Dog friendly. Easy access off highway. Mini store stocked well. In the room, the mini kitchen was well stocked. Comfortable bed. The negative: when we got into the room, we used the toilet but it didn't flush. Called front desk. Was told to try plunger! No, we are not doing that. Repair never came so we asked to switch room. In new room, the carpet was soaked under the A/C unit. Let front desk know for FYI. Sarcastically she said “are you wanting to switch rooms again?” One of the bath towels had two huge holes in it. The room next to us was used by a long term resident that kept the tv blaring. Clerk knocked on his door but he never answered. Impossible to sleep. In the bathroom there is only one towel bar and one hook. We were three adults and needed more places to hang towels. Our bath towels never dried! The bathroom door is a barn door that doesn't close completely so privacy is somewhat lacking. One of the two elevators stopped working. Notified front desk. Never repaired. We were on second floor. The broken elevator always showed up when we wanted to go down! Had to go up and down to second floor several times before it would descend to first floor!
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us. We apologize and disappointed that we let you down in some way. We're also always working to get better. We take great pride in our hotel, and I hope that shows. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager.
This hotel strives for excellence in all that they do. From the front desk to the housekeeping the staff is attentive, friendly, efficient, and professional. They made the impromptu family mini-getaway warm and welcoming.
Hello Guest, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.
Great place we went on 8/9/2021 very clean good size of Samsumg TV, good mattress, small kitchen nice fridge, , no dishwasher,updated bathroom with sliding glass doors, building looked pretty new, good elevator, good washer and dryer (only 2 washers and 2 dryers) 2.00 per load on washer and 1.5 on dryer They got hot breakfast including scrambled eggs, sausage, friends small potatoes, coffee, apples, banana, oatmeal, cereals, milk, yogurt , pancakes and some bread They do not clean daily only pick up trash and give towels if you want to have your clean up you have to request Front desk people very courteous they did not close even when I went late like 11:30 pm I will definitely stayed there again Ivan
Dear Guest, Thank you for the stay and review. The fact that you had such an enjoyable stay, a fantastic breakfast, and amenities you liked makes me all the more interested. In order to provide every guest with a memorable experience, we strive to deliver that every time. We look forward to continuing to serve you. Sincerely, Hotel Manager.
The stay was execellent. The building , hallways and rooms were very clean. Rooms have full kitchen ,stove, sink, full refrigerator ,dishes and microwave,all ammenities for a long stay The staff and managers were very friendly. Breakfast and lounge area are very clean. Free ice machine. Location is close to stores and gas stations. This is my second stay and I will keep coming back with family.
Dear Guest, Thank you for being a repeat guest at our hotel. We are happy to hear that you enjoyed your stay. We take great pride in being a pleasant, friendly and accommodating place to stay. You will be welcome back here any time. It would be great if you can do so soon. Sincerely, Hotel Manager.
Great convenient location, clean rooms with super friendly and helpful staff! Kathy is awesome and she made our stay pleasant the moment we walked into the hotel. They also offered a full hot breakfast and we would definitely stay there again!
Hello Guest, Thank you for your positive comments. We're very pleased that you found a friendly staff service, clean rooms and convenient location. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager.
Great place to stay, stay friendly, very clean, we enjoyed the stay we booked another night despite the 17 minute drive from our prior location. Well worth the drive and price. Would differently recommend to family and friends
Dear Guest, Thank you for the information this review provides to us. I am glad that you appreciated the friendly customer service, clean room, and enjoyed your stay. We take pride in offering our guests a high degree of comfort and satisfactory stay. We look forward to seeing you again the next time you're in the area. Sincerely, Hotel Manager.
Neepa provided excellent service over the phone and upon arrival. Hotel smelled clean as soon as I walked in and it was for the most part. I do recommend they dust on top of the fridge, and my shower had a few stains but those would be my only complaints. Breakfast was good, my family and I felt safe, easy and quick check in/out experience as well. I would definitely stay again
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Neepa. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better.We look forward to welcome you again soon!!! Best Regards, Hotel Manager.
We had a really nice stay at this very brand new hotel. They were pet friendly and made it very easy to have our dog along. They had a really nice pet relief grassy area off to front side of hotel that was lighted at night and made me feel very safe taking our doggie out late at night. It was so nice and convenient. The room was very clean and big with a kitchenette area that was stocked with lots of amenities. The hot breakfast was good as well and the property had plenty of parking. The location was perfect for us to drive right over to Padre island seashore or go to downtown. Great location and nice staff.
Dear Guest, Thank you so much for sharing your experience with us. we are proud to be a pet-friendly hotel. It's great to read that you had a comfortable stay and enjoyed all of the convenient amenities our hotel has to offer! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely Hotel Manager
We pre-registered requesting a early check in because we knew we would be leaving Houston at 6am and going straight to the beach and would need to clean up before our dinner reservation. We expected they would tell us room isn't available until 3pm; however, we arrived at 6pm and was told our room was not ready and had to wait 30 mins for the to get the room cleaned. This is completely unacceptable, as we didn't receive a call or notification and my son ended up getting eaten alive by mosquitos as we waited outside for them to get the room cleaned. We requested a credit, but the Manager Kee stated she couldn't do anything about and made excuses regarding them being completely booked the day before and was delayed. However, at 11am checkout time, they are sure to deactivate your room key and you can't stay longer. Proceed with caution...The hotel is new, so it was clean; but your room may not be ready according to the Check-in time listed and they won't accept responsibility for it, but make excuses.
Thank you for leaving a review regarding your experience at our property. We apologize for the inconveniences that you experienced during your stay. Unfortunately, due to the current COVID-19 pandemic we have had staffing shortages that result in delays during high volume times. Our adherence to the strict Best Western "We Care Clean" policy additionally increases the time it takes to ensure each room is cleaned, sanitized, and inspected for your safety. We apologize for being unable to meet your expectations.
During our stay we did not have hot water for about two days. Rooms did not get cleaned even when we left the blue door tag asking for it to be cleaned. Lady in the front desk with tattoos was disrespectful.
Thank you for leaving a review regarding your experience at our property. We apologize for the inconveniences that you experienced during your stay. Perhaps there was some miscommunication regarding the way rooms are serviced at our property which I would be happy to discuss with you. We are shocked to see that you felt someone on our staff was disrespectful to you, we take these situations very seriously and will look into it further. If you would like to discuss further, please do not hesitate to contact the hotel directly.
Do not stay at this hotel. We stayed for 4 nights and NEVER had hot or even warm water. Told the front staff and she told me yes I did. I told her no I don't come see. She never did. I also have a picture of dirty not used like rolled around in the floor dirty toilet paper. Ask the cleaning lady for 2 extra towel. That's all I received. Didn't pick up the dirty ones or do anything else to the room
Thank you for providing your feedback regarding your experience at our property. We apologize for the disappointment. We believe there was some miscommunication on our end. We appreciate you bringing it to the attention of our staff.
The room was dirty. The sheets on one bed had not been changed after last guest. We found a pill on the floor and a dime so it hadn't been cleaned. The front desk just handed me sheets to change it myself. Very disappointed. Left my name for manager to call me but hasn't happened. Will not stay here again.
Thank you for leaving a review regarding your experience at our property. We do apologize for the inconvenience.
Hotel was great with being clean, spacious. Great amenities. Only bad thing was front desk girl gave a suspicious man our room key according to the man, who knows he could've been lying. He entered the room at 1 am I guess thinking it was his room. It was very startling and our entire family couldn't sleep for the rest of the night whatsoever. We only received an apology from front desk staff. They didn't do anything whatsoever. Requested a call to speak with the general manager and haven't received anything. Our entire family was very paranoid and scared cause if he had bad intentions and seriously hurt our family. You just never know. I'm sure the policy states where staff should verify first who's in what room. Very poor job from the staff. Also, parking is VERY scarce towards the later hours as many work trucks and trailers parked all wonky taking up multiple spaces so beware. We want to return only if something is done about giving out random room keys to random people.
Thank you for leaving your feedback regarding your stay at our property. We do sincerely apologize for the incident that occurred. We do take these situations very seriously as security is a top priority not only for the safety of our staff but our guests as well. We have looked into the situation further and would be glad to discuss it with you, if you would like to voice your concerns to our management team.
Check-in and check-out was quick and easy. Staff is friendly. The rooms are fantastic with a full-sized fridge, sink, microwave, pots/pans/dishes/etc. The bathroom was very large. There's a table with 2 chairs to eat at, and a lounger to well, lounge in. A/C was cold, room was clean, nice views of the bay, and they offered a good hot, breakfast buffet.
Thank you for the great review! We are happy to see that you enjoyed your stay with us. We hope to welcome you back again, the next time you are visiting the area.
My family and I have been traveling cross country for the past couple of months and although the majority of nights were spent camping - we did do our fair share of hotel stays, so we have had a ton of recent experiences. I can easily say this is the best place we stayed. It was friendly and professionally staffed. It was CLEAN and Covid "safe". They have reopened the pool as well as the gym and are taking extra care to keep them safe. They are also providing ...are you ready for this...A FULL HOT BREAKFAST!!! Thank you!! So tired of paying for breakfast at other properties and getting a granola bar...or nothing nothing at all. The rooms are spacious and comfortable and there is a full-size refrigerator, microwave and stove top in the rooms! It was just a really great place to stay. We will be staying here every time we are nearby. Definitely worth the price and then some. Overall : Clean Spacious Comfy Friendly and Safe! Nicely Done Residency by BW.
Thank you so much for the very kind review. This will be one that I share with our staff. We are glad to see that you were able to enjoy your time here at our hotel. We all look forward to your next stay with us!
Rooms were very nice. Common areas and Halls were clean and fresh. No place to walk dogs. Front desk clerks were unfriendly. I was charged a "misc cleaning charge" of $250 for staining a sheet and leaving several soda cans on the table.
Thank you for providing the much appreciated feedback regarding your stay at our property. We do have two designated pet areas on the premises that feature waste bags and trashcans for our furry guests. We're a bit shocked to see that our staff was "unfriendly" towards you during your stay and will be looking into this situation further. If you would like to further discuss the charges, please do not hesitate to contact the hotel directly.
We stayed a couple days to do fishing in the area, the best western is nice and new and a couple piers are nearby, it was great n there is a lot of great restaurants in the area that we loved, we will be back
Thank you for the great feedback. We are in a great location for fishing trips in the area; Only a few minutes away from from the local piers like you mentioned. We are glad that you were able to have pleasant stay with us. We hope you will return to our hotel again in the future!
This was the best place I have stayed at in a long time. The room was great space, especially for our Autistic daughter. The service was great as well. Thank You all! I would recommend this to everyone!
We thank you for the time taken out of your day to leave a review regarding your experience at our property. It warms our hearts to see that we were able to provide a great stay for your and your family. We hope to see you again in the future and we truly appreciate the recommendation.
The hotel was very nice and clean, will definitely go back. Great kitchenette area and short distance from beach. Fishing near by as well. Wal mart and HEB grocery store on Flour Bluff was near by if you need to get anything.
We are happy to see that you enjoyed your time at our property. We do in fact have a favorable location near the beaches and stores in the Flour Bluff area. We look forward to welcoming you back on your next visit. See you soon!
Loved the cleanliness and modern look of this hotel. Pool was clean. Plenty of parking. Conveniently located. Staff was very helpful and attentive. Breakfast was warm and delicious. Housekeeping staff was amazing!
Thank you for the great review. We really strive to keep our hotel clean for our guests. I will be sure to get your review over to our Executive Housekeeper so that we can acknowledge our housekeeping staff for providing great service to you. We hope to see you again soon.
Staff was great and hospitable... room was fully equipped for all our needs... swimming pool was great... close to beach and restarts... wonderful breakfast... will absolutely stay here and refer others here
We truly appreciate you taking the time to leave such a great review. We are glad the our location offers some convenience to our guests being close to stores and not to far from the beaches. We look forward to welcoming you back on your future stay!
If there is anything you need, don't be afraid to ask for help- everyone at the Hotel is super friendly and helpful. From your room, internet, breakfast, directions you name it you can do it all at this hotel comfortably. Amanda, the Sales Manager will go above and beyond & Teresa, the Exec Housekeeper can help you find a home! She did for us... Really!
Wow! We are truly blown away by your review. I'm so glad that our staff was able to assist you with your needs. We really take customer service very seriously at our property and strive to make our guests feel at home during their stay. When you are able to visit the area again, please stop by to say hello. We would love to hear about your new home!
Our room was not serviced 3 of the 7 nights we stayed. The breakfast buffet was poorly run, and because the coffee service was poorly stocked and managed, my wife received blister burns to her fingers trying to carry the hot coffee. Cooks did not keep up with demand. Minor repair issue to our room was not addressed during our stay. We had to beg for one extra pillow - it took 3 days to get that! The facility is new, and nice, but the staff/management is surely not up to the task.
We apologize that your expectations were not met during your time at our property. We truly understand your concerns regarding our breakfast. Our breakfast staff works very hard to keep up with the demand of our guests especially during peak season such as Spring Break. With the high demand for rooms and service, unfortunately a lot of our amenities are unavailable when requested. We do strive to make our guests feel at home during there stay. We do hope that you will consider staying again in the future so that we have another chance at providing superior customer care to you and your spouse.
Could not have been a better place to spend 11 nights!!! Very close to White Cap Beach on Padre Island which was one of my main purposes of staying here. Plus, the king room with a kitchenette was a bonus!! Full size refrigerator, 2 burner stove, microwave, and all the essentials to work with. The bed was comfortable and the bathroom had plenty of room with large, soft towels. The pool was delightful and with the 2 grills made for a nice cookout. The staff was "the best"!!! Always ready to assist and help in anyway. (Personnel thank you to Ramona!!) Breakfast was FANTASTIC!! None of that Covid BS bag crap!!! Very safe area to stay and quiet.
Janell, our staff truly enjoyed having you here and we thank you for the kind words. I will definitely be sharing your review with the rest of the team. We're geared for extended stay guests so your 11 nights was perfect for our property. When you are ready to return, give us a call! We will be happy to welcome you back!
This hotel was great , from the staff to the room !! No issues , at all !! I will definitely be staying here again !!! Thank you to all who made this a great stay !! I truly appreciate it !! ☺️☺️☺️☺️☺️
Wow, we are blown away by your review of our property and staff. It truly warms our hearts to know that you enjoyed your stay here. We appreciate your kinds words and I will be sure to share them with our staff. We look forward to your next stay with us!
This is a newer hotel that has promise. It is beautifully decorated and I like the room layout with a kitchenette and walk in shower. However there were a few things that missed the boat. When we first got into the room I noticed there were only 2 small pillows on the king bed. I immediately called the front desk and asked for more. We left for a couple of hours; came back no new pillows. I went down and asked in person for more pillows. The person at the desk went in the back and looked, said no more pillows. The next day we finally asked a housekeeper in the hall for more pillows and she gave us 3 more. In our room there were some finish things that a sloppy contractor left behind: they installed a new tile in the entryway and didn't smooth out or clean up the grout, then walked through the grout into the bathroom leaving marks on the floor. Even the floor of the shower had some grout or paint stains. We stayed 3 nights and I'm a BW Rewards member but the view we had was of the back of the front sign. The rooms aren't very sound proof and we were unfortunate enough to have a yelling/screaming/cussing/crying family with small kids next door for 2 nights. Sure, you never know who your neighbors will be but better soundproofing would have been much appreciated. The staff were all very pleasant and I really wanted to like this hotel but it just wasn't a 5 star experience.
Thank you for providing feedback regarding your experience. We use every review as a opportunity to improve for the future. We truly appreciate you taking the time to leave a review and apologize for the inconveniences you experienced. We hope you will consider staying again in the future.
My wife and our Dachshund "Jimmy Dean" love this place. Amanda, our Host during our stay(s) is very professional, and an asset to the Best Western Corporation. The property is very friendly in many ways, parking , dining..etc. We will always give this Executive Residency our first choice when planning our get away to The Beach !!
We truly appreciate your feedback regarding our property and Sales Manager. We are always happy to welcome you, your wife, and Jimmy Dean back to our hotel. We look forward to your next stay!
I appreciate the friendly helpfulness of Neepa as she welcomed my special needs daughter, doggie, and I to a super clean and comfy room. The Executive Residency was in outstanding shape, especially for it being the week after our Winter Storm of the Century. Perfect location. We'll be back!
Thank you for the great review. I will be sure to inform Neepa of your kind remarks. Whenever you are ready we will be happy to welcome you, your daughter, and your doggie back to our property. We look forward to your next stay with us here at the Executive Residency!
I would like to express my thanks and appreciation for the service and care my family and I along with our pet received at Executive Residency by Best Western, 9305 South Padre Island Drive, Corpus Christi, TX from 15-20 February 2021. The reason for our stay was due to the weather and power outage. When I went to check in Amanda Tijerina (Sales Manager) was working the front desk and answering telephone calls. The line was very long but her calm nature and willingness to keep reassuring everyone that they would be taken care of was phenomenal. She definitely made an unpleasant situation bearable. Every staff member with whom we came in contact with asked if there was anything they could do to make our stay more comfortable. I wholeheartedly would recommend Executive Residency to all of my colleagues, friends and family. Thank you again for such outstanding service. I Look forward to my next stay in a not so stressful situation!
On the behalf of our entire staff here at the Executive Residency Corpus Christi, we thank you for the great review. I truly appreciate your understanding of the situation and thank you for allowing us to accommodate you and your family during that unfortunate time. I will be sure to inform my staff of your kinds words. We hope to see you and your family again soon!
Executive Residency by Best Western was super clean, awesome accommodations. Staff super friendly, from the front desk to maid service. I can't say enough good things, highly recommend. The kitchen was a real plus.
Thank you for the great review regarding our property. I am glad to see you were able to enjoy your stay. I'll be sure to inform our staff of your kind comments. We hope you will stay again in the future!
We stayed here out of necessity during the winter storm. They had no water but electric. The staff here went above and beyond given the circumstances and appeared to be calm and in good moods. They were quick developing an emergency plan. They explained to us their plan and we never wondered what was going on. Hotel was very clean and well kept.
Thank you for the kind review regarding our property. I am glad we were able to make your stay somewhat comfortable considering the circumstances. We take guest satisfaction and cleanliness very seriously at our property and will continue to go above and beyond for our guests. We hope you will have the chance to stay with again in the future, under better weather conditions.
This place was unbelievably exceptional!! We found our new permanent hotel when visiting Corpus Christi thats for sure. From the minute we walked in the front desk clerk was very welcoming and friendly, the room was so home to us, it had a full sized fridge, a counter top stove , all the pots dishes and utensils you need.it was super clean. We were gonna stay for 3 nights but unfortunately we had to check out next day to drive back to San antonio because of the ice storm. It was our anniversary weekend ( we were married on valentines day yeay!!!) and we really didn't wanna leave but had no choice. The breakfast was perfect!! Waffles eggs sausage ect ect ect. We had a room on 3rd floor that had a great view of the bay!! We need to make up our Anniversary and will most definitely come back here!! Thank you executive Residency for a great experience!! See you soon
Thank you for the great review! We are glad that you enjoyed your stay for the short time that you were here. Sorry that you had to shorten your trip due to the weather but we definitely look forward to your return. Again, from all of our Executive Residency staff, we wish you a very happy anniversary.
save yourself from a night of restlessness and avoid those "beach access" thin-walled shacks. We checked in here and had a great night of sleep. Amanda at the front desk was super friendly and very helpful. Beds were comfortable, room was spacious, showers had hot water, hotel was very clean, and oh by the way they had breakfast. Checkout was a breeze, and very easy. WiFi worked really well. AC worked really well.
Thank you for the great review regarding your stay here at the Executive Residency Corpus Christi. We are happy to see that our staff provided great customer service. We will be sure to recognize our Sales Manager, Amanda for having her name mentioned in your review. We hope you are able to visit again in the future.
Even though I was only there for one night I still had a great stay. The only thing I'd say they need to improve on was their breakfast food options. It was very sparse and not much was out. Other than that, I had a great stay.
Thank you for the great review. We are glad to see that your stay was great. Our apologies for the limited breakfast options, we will take your suggestion into consideration, we appreciate your feedback. We hope you will have the opportunity to visit us again in the future.
My stay here has always been excellent!! Always happy to be back! Staff is friendly and go above and beyond to provide great customer service!!! Everything is very clean, from the lobby to the rooms. The convenience of having a kitchenette is priceless.
Thank you for the great review! We are happy to hear that your experiences here at the Executive Residency Corpus Christi has been excellent. We take pride in how we treat our guests and the appearance of our hotel. We look forward to your future stays with us.
This hotel exceeded our expectations. Everything felt clean and new (hotel opened in May 2020). The staff were all very friendly, rooms were clean and included a refrigerator, stovetop, and sink. We stayed two nights and really enjoyed it.
Wow! Thank you for taking the time to leave us a positive review regarding your recent stay at our property. Here at the Executive Residency Corpus Christi we take pride in our cleanliness and customer service. We hope that you will stay again in the future.
This hotel is very well kept, Staff are all very friendly. From the moment we checked into this hotel we were very impressed with the Front Desk Agent. She was very friendly and accommodating. Check in was quick and we were provided all hotel details. We also received complimentary drinks for being rewards member. WOW! very impressive. The female bartender was delightful and helped to create a " Cute girly and Fruity drink" for a friend ( That was the instructions I was given to order.) The bartender accepted this challenge and Won! The following morning we were greeted with smiles from both the manager who was working over night and Breakfast attendant. Both staff members even made it a point to ask if I needed any further assistance. Very caring! I will definitely stay with this location for all future stays. Thank you Melissa, Darion, Ashley, Ramona, Jericho and Alex for your world class service! Your hotel Owners and Management should be proud to have such a great staff!
Wow! Thank you so much for the positive review regarding your stay with us and our staff. I do assure you that we are very proud of all of them. We enjoyed having you as our guest. We look forward to your future stay.
Due to Covid-we wanted a room that was new and had an outdoor grilling option. This hotel still has the new smell! it is beautiful. The room was exceptional. The kitchenette is fully stocked and nice. The refrigerator is full size so bring the family and stock it. It's close to Walmart and a short drive anywhere. We bought steak, shrimp and wine and had a wonderful dinner out by the pool. Only suggestion is ask for a room facing away from the parking lot light.
Sherry, we are glad to hear the you had a great experience here at our hotel. Thank you for providing feedback. We hope that you will return soon!
Hotel is still new so very well maintained. Rooms were great and spacious. I'm loving the new concept most hotels are going to with glass shower doors rather than the tubs with fabric curtains. The receptionist upon check-in was EXTREMLY helpful. We needed extra blankets and pillows which she had to get from another floor. She was not bothered by the request and was actually very polite about it. It's rare to have such excellent customer service when it's just one person at the desk trying to multi task. The location was perfect for us since we wanted to be near Red Dot Pier. Our room had a refrigerator, sink, dishes, utensils, etc. We didn't use any of it but it's nice to have if needed. Rooms stayed cold throughout the night although we prefer units that run constantly for the white noise and to keep air moving. Looking forward to staying here again. Thank you again to the afternoon front desk worker on 9-26-20 for your excellent customer service.
I had a fantastic experience. Upon checkin, the staff left me a welcome basket in my room. They were extremely accommodating and every single staff member I encountered went out of their way to make sure I had a great stay. Easy access to the SPID so you get around easily. Just down the road is the Walmart or HEB for groceries. NAS CC is about a 4-5 minute drive from door to gate. Cant ask for an easier drive. North Padre Island is right over the bridge so this is a great location for beach access. The place even has a bar area where you can relax or meet the other guests. The gym was super new, clean, and never crowded. All-in-all, I HIGHLY recommend this place. You wont regret it.
We stayed here for almost a week, and our stay couldn't have been better. The staff were so friendly and the hotel is sparkling clean. The front desk staff was so welcoming. And the maid staff was on point! We observed staff cleaning the lobby and other areas of the hotel constantly. This is a perfect hotel to stay at in the area and we will definitely return. They also had an electic car charger so that was perfect for us!
Thank you for the positive feedback regarding stay and our staff. We enjoyed having you as our guest. We hope that you will return in the future.
All too often now, hotels are charging more, and providing less. Not so here! I needed to check in extra early--absolutely not a problem. My room--squeaky clean. Every single staff person I came in contact with was friendly an accommodating. I don't normally do hotel breakfasts, but I stopped by their breakfast room on my departure morining; cold orange juice, a surprisingly good cup of coffee...and BREAKFAST TACOS! What a pleasant treat! I cannot recommend this hotel highly enough, You can spend more, but I doubt you'll have a better experience when visiting Corpus Christi.
Thank you for the positive feedback! We appreciate you taking the time to give such a glowing review about our hotel. We hope you will stay with us again in the future.
Will definitely say me & my husband really enjoyed our stay here. The check in was super quick, & if you're a fan of nice & cold places during the Texas summer I highly recommend this one because the AC in our room worked amazingly. Our room had a kitchenette & if you're thinking of doing an extended stay, I'd absolutely recommend this place. It had a full fridge, stove top, microwave & a place to wash dishes. The bed was very comfortable but if you want more than 2 pillows on the bed, I'd suggest bringing your own. The bathroom was very clean & nice, plus it had a gigantic shower! But I will say if highway noises bother you, take that into consideration because you can hear the cars driving by at night. It didn't bother us but I know it can keep some people up especially if you have a room closer to the highway than we did. Overall though I will absolutely be returning to this hotel for even longer stays!
Thank you for the positive feedback. We are very glad to hear that you enjoyed your stay here with us. We did limit pillows on the beds due to new corporate policies but we are always willing to provide more upon request. We do look forward to your return!
I was looking for a pet friendly hotel and this property advertised itself as so. When I called to let them know that my cat was going to stay in that property, they told me that cats are not allowed in the hotel. I told them how it is possible to advertise themselves as a property that is pet friendly and does not allow cats. What's the matter? Aren't cats supposed to be pets? They told me that cats are pets. But, they are not dogs. So, I told them, 'so, according to you a cat is not a pet, however you are advertising yourself as pet friendly, right?' Why don't they make it clear? Imagine I showed up in that hotel with my cat and I am not allowed to have her. So, I canceled my booking, and I am not going to stay in a hotel that falsely advertise their amenities.
We apologize for the confusion. Each Best Western Brand hotel is individually owned and operated, so some only allow certain pets on property. We are in fact pet friendly but that only extends to dogs, which is stated directly on our website under hotel policies. Any other pets would need approval prior to arrival.
The staff were extremely kind and fast at their jobs. The rooms made you feel like you were at home relaxing. Best stat ever. The lounge and the lobby were clean and the complimentary breakfast lasted until 9 am which is far better than most places.
This hotel just open in May 2020. Everything was so luxurious from the lobby to the fitness area, to the pool. I literally thought I was staying at an all inclusive hotel. The staff was so nice and attentive. And the room was so beautiful with a full kitchen, including fridge, microwave and all the pots and pans you can tell who ever designed this hotel though about everything you would need for a great vacation experience and more. It comes with a Spa like bathroom and very comfortable beds. I definitely recommend anyone to stay here and won't be disappointed
Very clean Excellent position, not far from the beaches and not far from city center Price fair compared to others Breakfast in a bag, due to Covid 19 New, rooms are nice and the kitchenette is a plus
We stayed here for the first time and will definitely be back! The staff was very friendly, really nice pool and outdoor area. Our room had a kitchenette with a full size refrigerator and very nice big shower. Great stay while visiting the beach !
Stay away from this property! The rate the they quote per night is VARIABLE!! And that is not communicated to the customer on the reservation process. What I thought I was paying $98.1 + taxes for 3 days it ended costing me $179.10 and $188.10 the other 2 days. Not to mention the noise, the rude people and the beds that are not made. A forgettable experience!!
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