Best Western Premier Route 97 Vernon

Stayed at the Best Western for three days after being evacuated from our nearby home during the Okanagan wildfires. Very average hotel, staff that could not smile, kitchenette with one pot with a burned bottom, but whatever. We were mostly worried about our house burning down. Then, several days after leaving, there was an unexplained $70 charge on our credit card. No warning and no explanation. We called to investigate and the desk told us it was from ‘mirror damage'. We requested a call back from the manager, which did not come. After posting a bad review, the manager wrote to say that housekeeping had ‘reported a makeup mirror missing from the room you occupied'. But, ‘we acknowledge that housekeeping should have contacted you first to inform you of the missing item and provide you with an opportunity to clarify or verify the situation…as a gesture of goodwill and in recognition of the way this matter was handled, we will process a $70 refund.' So, no apology for accusing us of stealing , just a refund of the erroneous charge as a ‘gesture of goodwill.' You might imagine how much we needed all of this when WE WERE SEEKING REFUGE DURING A WILDFIRE EVAC! But whatever. We won't stay there again, or any other Best Western. Neither will our shocked friends and family. Move on. But no. Because, two weeks later, the Best Western contacted us to ask if we will take down our review. So, in summing up: you've stolen from us, no we don't have to explain it we're just taking some money, oops we didn't think you'd give us a bad review, here's the BS charge back, and, by the way, can you take down the review? Ask yourself: would you want to stay at the Best Western?

An overpriced mediocre hotel. Unhelpful and pretentious staff. As a long time Best Western patron I expected more. For choices in the Okanagan there are far better choices.

Beautiful, clean, modern hotel.

Tried to stick Me with an additional charge of $162 on My room that was paid in full with points, is a feeble attempt at ripping Me off. I had to send them the original booking and payment with points confirmation, to prove it. This is the first time I have ever encountered it with Best Western, and has Me never trusting this hotel franchise operator. The broken coffee machine, trying to force Us to buy coffee from the restaurant. The pool being closed because of chemical treatment for 2 days, shows the hotel doesn't know how to manage pool maintenance properly, and not trusting the use of the pool. Poor/No security in the parking lot with the homeless using the unlocked and open garbage compound to charge their phones, notwithstanding the homeless camp in the property next door. The bedroom is poorly designed with the TV wall unit obstructing the ability to get around the bed comfortably. Also has a very poorly designed parking lot, and not easy for bigger vehicles to manoeuvre. The least favourable BW Premier location I have been to yet. Wasn't recognized as a BW rewards member, until only after rectifying the hotels attempt to rip Me off with a false additional room charge. The water was just shoved over the counter with a "here's Your free water for being a rewards member", not exactly welcoming or appreciative, especially since they couldn't scam the extra money out of us. The colour in the main hotel hallway and fitness centre is a dingy battleship grey, perhaps for ease of dirty hiding, ironically looking more like an institutional hospital, than a hotel. Never saw anyone but staff in the hotel restaurant, and didn't hear or see any good reviews, so went to other local places to eat. Will maybe stay at the other BW at HWY 97 and 48th if We have to stay in Vernon again.

Nice hotel, but avoid room 215 until they have done an upgrade to the beds. The bed was actualy fully worn out on top. It was like a saggy old spring mattress bed. The second bed in the room was so close to the heating unit that I could barely fit my cell phone between the bed and the unit. Otherwise nice.

Great rooms. Even though you are near the highway, no road noise. Very clean rooms. Warm and friendly staff. Walking distance from banking, grocery shopping, a variety of restaurants and Lake City casino.

We booked from Thursday to Sunday. Hotel was clean and well maintained. Restaurant staff was very helpful and kind. Buffet was hot and fresh. However, there was no variety; it was the same every morning. Front desk was not as helpful and definitely not accommodating. Any question was treated as an irritation. If you book, request NOT to be on the first floor. Our room was across from the pool area and elevators. Worse was the sound of the door to the stairwell…screeching sound all day and all night long…

I stayed for one night. The hot tub wasn't operational but Sandy in the bar made my stay. She is a delightful human being and definitely worth a stop by the bar or restaurant to meet her.

Great location, hotel is very clean and the rooms are very comfortable, we had a great nights sleep, quiet location. We have stayed here before, our go to property in Vernon

They are housing people that have been around hazardous waste with no regards for their other patron.step down from the ostrich kill

Just letting you know that I will never ever stay at a Best Western hotel again after learning your are hosting criminals responsible for the ostrich cull. If you really cared about your customers, your community, you would never allow this to happen. Lots of my family and friends will also be saying “good-bye” as loyal Best Western customers.

The best Experience and very clean and quite. all of them are young girls with lots of Respect and well spoken, helpful, girls has got great work ethics.

Many family and friends stayed in the hotel in June 2025 to attend a family wedding.Unfortunately the management and reservation staff were incompetent with our reservations. Others were charged incorrectly , and when complained some charges were changed The incompetent staff in booking created a situation that we find unacceptable.We had booked in February (or so I thought ) 2rooms under my name , on my credit card as suggested by the booking clerk . I initially asked that one room be under my elderly mother's name -but when both bookings were on my credit card the agent suggested both rooms should be in my name . In June I called the hotel to confirm our reservations ( as I did not receive a confirmation email) and was told I had only one reservation. At that time I booked another room for my mother. On the day of the wedding others attending the same wedding received an email saying they had cancelled a reservation in my mother's name -and my credit card would be charged In discussions with the manager I was told it was my fault. In emails with Best Western head office I received no assistance -the charges would go ahead as per the manager of this hotel . Incompetent, incorrect assumptions made by this manager , unwilling to accept they were at fault . Very, very disappointed.

Our room was disgustingly dirty when we arrived. The kitchen floor and carpet had white cake icing and food all over them, the tables were not wiped down and the carpet was not vacuumed. The dishwasher was also full of dishes. We immediately went to the front desk and the female receptionist came up. She was appalled by the condition, took pictures and said housekeeping would be up. We went for dinner and to a movie, and came back after three hours. We entered our room and the kitchen floor had been somewhat washed and the dishwasher was mostly emptied, except for the cutlery. The carpets had not been vacuumed at all and had large glitter pieces, plastic clothing tags and crumbs/debris still all over them. The table surfaces were still dirty as well. At this point we were exhausted as we had also driven 7 hours to get there and it was now almost 10pm. We decided to go to bed and let the front desk know in the morning. When we went to the bed we saw that the top pillowcase had two blood spots on it and upon closer inspection the bed had hair in it and and the bedspread was also stained. Again, we went to the front desk. The male receptionist on shift was very apologetic and brought clean linens to our room, but he did not know how to make the bed so my husband and I started to make it. When we took the bottom fitted sheet off we then saw how blood and urine stained the mattress pad cover was, the poor guy who brought the sheets was completely grossed out too and took pictures but did not have a replacement cover. We opted to put the clean sheets on to cover it at least and try to get some sleep. We got up early to hit the road, tried to use our breakfast voucher, but the buffet was also terrible. When we checked out, I shared my experience with the day reception as well as the pictures we took of the room. She was going to refund us our stay, but because we paid with points (we are diamond select members who until this experience frequently stayed at best westerns for work and leisure), she said she would need to wait for the manager to come in to reverse the points and they would call me. This was Sunday, on Tuesday I called to inquire about our stay to be told the GM would only reimburse us for partial points as they “accommodated” our stay by providing the room. I am disgusted with this treatment, if being accommodated means having to make your own bed, wear your shoes the whole time because the floors were so filthy, use your own Clorox wipes to clean off the surfaces in the room and hope like hell you didn't acquire a disease from the variety of body fluids on the bed, then I guess we were fully taken care of. I requested the GM call me back but as of posting have not heard from them.

It's a pretty hotel, the rooms were clean and the cleaning staff were very nice however, when we booked, we specifically requested two rooms to be side by side. We were assured this would not be a problem. However, upon arrival, we were given rooms that were 12 doors apart. When we asked the front desk, we were simply told that the hotel had become busy — with no further solution offered. this was only the first of several letdowns during our stay: The hot tub was out of order, it remained non-functional for our entire stay. The complimentary coffee machine in the lobby was also broken throughout our visit.

We paid $300 a night. The flowers at the entrance were dead. The bathroom drain in our room would not close. They were drywalling outside our room and they left the floors filthy, with white drywall dust all over the floor. We had to ask them to vacuum it. The next day they were sanding again and left a mess. Would not recommend this hotel to anyone., Thank you

I have been staying here for business regularly for months and after several bad experiences I will choose to book elsewhere while staying in Vernon. - I called 1 hour after leaving the hotel on my previous stay as I had left an item behind. The attendant said she would call me back, and never did. I arrived back for another stay a week later and was told they “did not have my things.” It took going back to the counter on 3 occasions and manager involvement to get it back. - on another stay there was an extremely loud banging sound on and off throughout the night in my room. -bathtub was missing a plug. - water jug at front door is often empty -coffee machine at front door has been out of service twice. -peloton in gym is a wonderful feature, but was also out of order on my last visit . -hot tub was luke warm on during one stay. - on my most recent visit, although I had been given change that was charged to my room for laundry several times in the past, I was told this time it was not possible, and told to walk in the rain to “the plaza” and the attendant seemed unable to explain were in the plaza the bank machine was; after several questions she finally explained it was in the TD bank. I think it's important for customer service attendees to be able to give guests this information with ease. -room service is often missed. I understand there are many moving parts to make a hotel run smoothly , but I have had too many negative experiences over the many many weeks I have stayed, and customer service is often very bad. I will take business elsewhere.

We loved the look of the outside and the inside did not disappoint. We booked a queen room and got a free upgrade to a king suite. The girl at the front desk was very helpful and so nice. This might just be our favorite place to stay in Vernon. The room was large and so clean. The bed and pillows were super comfy.

The place was well worth the price. The rooms were so clean and modern. The lobby was very clean and inviting and the staff was wonderful. I would not hesitate to book here again. The buffet was great also and the serverss were so attentive and nice.

You get great value for for dollar here very clean very friendly staff I found the rooms to be big with lots of room for families as well as very well maintained We had my elderly aunt traveling with us and she is very timid and shy the staff and accommodations made her feel welcome and relaxed thank you

Vish at the front desk is always cleaning and topping up the coffee station. He is very attenuative and helping. The staff there are very good and welcoming. The breakfast has improved drastically! I love the buffet stile breakfast for quick food and the service was really good. The servers were very tentative, and the food was continuously topped up. The staff are very good here and the restaurant is very clean My overall experience was very good. This has to be my favourite Best Western and I stay at most all BW's in BC as I travel for work. Great Job!

Quiet, clean and comfortable! The newest hotel in Vernon hits just right. Super clean with comfortable beds, linens and pillows - it's a trifecta of all thing's necessary for a great nights sleep. Surprisingly quiet location right near the highway with ample sound proofing from the outdoors as well as inside the room. There were youth hockey teams staying and we were concerned about noise, but didn't hear any hallway noise or doors opening/closing in our 5th floor king suite. Great amenities with pool, hot tub and restaurant on site too. Free parking too! Thanks Best Western Premier - can't wait to return for another stay soon!

We stayed here the last week of April for 2 nights. The room was clean (except for the old food that had been left in the fridge from past guests) and for the most part no complaints there. AC worked well. Our main issue was the breakfast. Service lacking (overwhelmed server), food was awful and lacking cleanliness all round. I won't go into detail because I did a review to the hotel manager and they did actually respond with the specific issues I sent so it was obvious that they had actually read the review and not just given a "canned" response. However, I have read a few reviews mentioning the same issues at breakfast (lack of service, awful food, and lack of cleanliness), so I am not sure anything will change. But overall we would stay again, but would never eat at the restaurant again.

If you're bringing your dogs, this is the place to go. The staff was absolutely amazing. They were SO busy, but the friendliest and most accommodating ever. I usually stay at the fairmont while in Vernon but find the staff to be less than helpful or happy. I thought it was just how hotel staff is (which is fine). But these guys were above and beyond. Will most definitely stay again. Just be aware of the $30 non refundable pet fee per pet. Breakfast at the restaurant lacked big time, but I believe that's because they were short staffed that morning.

Great hotel! Friendly staff and quick checkin/checkout. Very clean and lots of free parking, indoor pool, and free coffee station for guests in the lobby. Rooms are clean, spacious and quiet with comfy beds, a microwave, Keurig coffee machine, safe and mini fridge. The onsite restaurant is great! Lots of booths and tables - even a small bar if you prefer to watch your favourite sporting event. Food was delicious and nice portions. Our server Sandy was fantastic and makes THE BEST Caesars! There is a Superstore across the street as well as several nearby restaurants. This is our new favourite hotel when staying in Vernon.

Walk in shower was nice. But it was a bit slippery. Breakfast was nice. Staff that I interacted with were very good. Bed was nice. The kitchenette and the view from my room were very nice. I liked that the work desk had plug ins right up top. TV worked well. Hot water was a bit slow, but did always come. But I was on the top floor.

At check in we were told there were two hockey teams currently at the Hotel but that we had been placed on a high floor where it would be quiet as the teams were on the first and second floors (we were given a room on the 5th floor). This was not the case at all. There were kids running around the hallway on the 5th floor until well after 11pm. Our one night stay was complete chaos and disaster. There was total lack of supervision for the kids by their parents (who seemed more interested in going to the Cactus Club next door than watching their children) who were running amok through all the hallways, playing hockey and bouncing the puck off the Hotel room doors, yelling and screaming and using the elevator pressing all the buttons so much that one elevator stopped working. My husband went to the front desk to voice his concerns about the noise and chaos and to advise we would be checking out the next morning. There was zero response to his concerns other than acknowledgement of our checkout. Very unprofessional, we did not feel valued at all as guests. Prior warning would have been appreciated that there would be sports teams of children staying at the Hotel. I especially added in the request section of my reservation that we are light sleepers and noise sensitive. We too were guests and we too have the right to peace and quiet and a comfortable stay. There are noise regulations in place yet they were not adhered to that night and as a result our stay was ruined. We did not get any sleep and paid close to $200 for our one night stay. We will not be returning to this particular location and I have to wonder at the point of being Diamond Rewards Members. Very disappointing. Perhaps the addition of older more confident staff might help as there were very young front desk staff on that night who may have not been skilled in dealing with this type of situation or perhaps they just did not care.

As this is a new hotel in Vernon, and we are long time B.W. customers, we thought we would meet some friends from out of town in the restaurant for breakfast. It was horrible. Food - poorly prepared. Staff - couldn't wait for us to leave. Tables were wobbly and not that clean. There were probably 6 others there at 10:00 a.m. on Sunday and 1/2 hour later we were alone. No one else came in. Not B.W. standards.

Rooms are comfy, everything you need. Kind staff, not awesome but good meals (breakfast menu is too North American for non American and Canadian guests, no cheese toast and jam kind of European breakfast food). Although at a highway no big noise. Very clean easy to check out.?Like most nice BW hotels in Canadian small towns very far away from downtown. Not for mon drivers, not walkable. But worth taking a taxi. BW Hotels always meet your quality expectations?

Clean well laid out rooms and the entire flow of the BW Premier on Route 97 is excellent. Easy access to full service restaurant; full lounge/bar area just off the bright and welcoming lobby area. All rooms are within easy walking distance of the elevator. Our room had a lovely view of the valley. Beds perfect and pillows were nice mix of firmer and soft.

Checked in by people that barely speak English and I had to have them repeat things several times. Once in the room, there is no information about the hotel itself. I had to go back down to find out where to get ice. There is a restaurant here but again, no information on it. Even the BW website did not provide much info. There is a pool somewhere but again, no information was provided. There is free coffee (Keurig), in the lobby but it was always lined up so we went to timmies up the road. The room was quite noisy from the people above (wood construction?) so we had to run the fan all night to offset the stomping but could still hear the hiway noise. We had a kitchen suite which was very well appointed if that's your thing. The bathroom was large and clean and the beds were quite comfortable. All in all, just an ok stay and not worth the money.

Stayed overnight while transiting from Edmonton to Vancouver. It's a very new property. Spotless and well appointed large room. Only real interaction I had with staff was with the young lady that served us in the lobby bar area. Poor girl was run off her feet trying to serve patrons in the restaurant while insuring we were taken care of. She did her best and should be commended for her efforts. There are numerous spots with in 2 minutes drive for meals , including a Casino . A large superstore is directly across from the hotel. The Hotel has lots of free parking and has easy access to the highway. On of the nicest BW brand hotels we have stayed at. We will be back

Very nice and clean, the staff were very helpful with any of our needs. Would've liked to have breakfast included, but , the prices in the restaurant were very reasonable. Very close to a mall and restaurants. I would definitely stay there again in the future.

Pet friendly although no grass. The bed was very comfortable. The shower had good pressure and plenty of towels. Everything was clean. Good location and friendly staff. I would stay again. Newer hotel so that makes it better for sure. The location is close to everything. Super store across the road with Starbucks close by on the same road. Vegan place for breakfast and lunch is called the Pineapple Express on 27 street not that far away. A&W next to super store, Cora's is also on Anderson way.

Our stay in August consisted of three nights and four days at the Best Western Premier in Vernon. We had a kitchenette, a sofa bed, and two queen beds. There were bugs on the queen bed and the sofa bed. There isn't a kettle, toaster, pot, or skillet in the kitchen. What are the essential requirements for a hotel kitchen, and what would a kitchen be without them? There are no toothbrushes or shower caps in the bathroom. Let me tell you, neither is the staff friendly. Every time we passed the front desk during our stay, no one said "Hello" to us or took the time to say hello to our dog. The arrangement was terrible, service was terrible.

Great hotel! Very clean, friendly Staff. Restaurant had good quality food. Hotel was in a great location, Could walk to a few places. Super comfy beds and pillows. Pool looked pretty good But didn't use on this trip. Highly recommend staying here Five stars!

Had a girls weekend the this was our last night and was so quiet and enjoyable, The beds were very comfortable and the pillows heaven. The area was clean and easy to find, Friendly staff Would stay here again The only suggestion as there were 5 of us not enough coffee..

There was a lacrosse tournment that werkend and i don't think they were prepared for all the kids. The coffee area was a disaster zone. There was spills and everything empty. When I went to check into my room it was either not cleaned or person still there. Bed was not made and food on the counter. I had to go back down and get a new room.

Thermostat in my room was broken and they placed a sign under it saying sorry broken. The temperature ranged from freezing to very hot and I had no control. The cleaning staff left a dirty sponge for dishes, I had to ask front desk staff for toilet paper because it wasn't left in the room. The dryer for guest laundry was broken, when I went to tell staff their response was “yeah we know” they wouldn't give me my money back and wouldn't put a sign up either saying it was broken. If you do stay and book a suite with a kitchen bring your own silverware because my room only had butter knives.

Clean and light in the eyes. We liked this hotel better than Prestige which was a block away only. The swimming pool was a bit small though but still good to swim for the kids. Overall, we liked it so much. Our family and friends will surely be back here.

Had a great stay- we were in town for a family visit. Beds were comfortable, rooms clean and excellent air conditioning in the rooms. Hotel is really well situated and had a good, family friendly feeling to it. Free coffee machine in the lobby was appreciated.

The hotel was great until they had a power outage for 2.5 hrs in the morning the day we were leaving. They should have communicated with the guests as to what was going on. I'm disable was was on the 3rd floor so I couldn't leave my room til the power came back on so had to wait.

This hotel is very clean and welcoming. Staff is excellent. Location is excellent. You can park and walk to restaurants, casino and groceries.

Please remember the text below: A one-night stay went smoothly, but then Rai or Raj, a sweet lady, explained that a $50 security deposit was added to my bill for the one-night stay. I was confused because the checkout bill didn't show a security deposit, which raised concerns about unauthorized charges to my credit card. The bill showed $186, while I was charged $246 at check-in. I wonder if this is normal?

Easy access off the highway, several restaurants within walking distance, and free EV charging (with multiple chargers available)!

We had an absolutely horrific experience with the hotel. However conflict resolution aside. This hotel is unsafe for families. Staff members enter your room whenever they feel like it. As long as you don't have the privacy sign on your door they can enter whenever they want is what management told me. So please keep your door triple locked at all times!! Especially if you have kids. Dennis likes to enter rooms when he knows only minors are present. They make you pay extra for a pet cleaning fee daily. Which is pretty standard but normally that includes actually getting your room cleaned. For those bringing pets beware! There are needles on and around the property. Other than the close proximity to the arena the hotel has absolutely nothing going for it.

Weve stayed at this hotel 3 times now and not once have we been disapointed. The rooms are clean and the staff is fantastic.

The Hotel had problems with the restaurant and knowledge of staff. The bed was worn out. The staff was quite friendly.

Stayed for one night and was mostly impressed with the room. The bathroom was especially nice with the automatic sensor for the lighting and fan a wonderful feature. We had a full kitchen which we hardly used but it looked to be "top drawer". However, the one negative is the tv in the bedroom, while massive encroached on the area at the end of the bed. This made it a challenge to navigate past it and could be a real challenge for some Seniors or person with any difficulty with mobility.

The hotel is in a great location, but the attention to room detail requires improvement. I checked into a room with the blinds off the wall and no soap or supplies in the bathroom. I was upgraded to a larger room, but this room had a 1/2 used container of body lotion, and the shower's wall-mounted soap dispensers had two different brands, two shampoos, and no body wash. The four pillows on the bed were not placed neatly. Is no one doing room inspections?

Bring your own pots and pans and toaster if you plan to use the kitchenettes. Everything else is great. Apperntly I didn't have enough letters in my review, you need 200, so I typed this extra sentence.

We stayed at the BWP Vernon twice while traveling through Vernon for a backcountry ski tip SOL Mtn. The staff are very friendly and helpful, the rooms are very clean and comfortable, and the location very convenient - close to restaurants, shopping, and the road to Silverstar Ski Resort and Sovereign Lake Nordic Club. Will definitely stay here again without hesitation. Great stay - thanks!

Hotel was in a great location for us. Just outside the down town area. Immediately across the street from very large grocery plus store. Quite new hotel so everything was in quite good shape. Never used the pool but it looked lovely. Restaurant was not really open except for a buffet breakfast that at $16.00, I would not do again. Staff was great, especially front end staff. Keep in mind that we were at a national sporting event so we paid a very low rate

I booked a room with a kitchenette—this hotel does not supply the basics such as a toaster, a kettle, paper towels, dish rack, pots or pans. It seems to be false advertising when a kitchenette has no supplies. The restaurant on site has no name or posted menu, so we did not take the risk. Lots of good restaurants and massive Superstore, only a two-minute's walk. Rooms are comfortable, but there is no daily housekeeping due to labour shortages.

So new it all still sparkles. Helpful efficient Reception Staff. Fast elevators. A bank of EV Charging Stations at rear of free large Car Park in front of Entry. The Indoor Pool was excellent. Guest Laundry on ground floor near Pool. Gorgeous Drinks Bar. We had 1 Breakfast in the Restaurant and our Eggs Benedict Meals were excellent. The 20% Guest Discount brought meal to a low $32 and meant our hot beverages ended up free. We had a Kitchenette Room so after buying groceries across the road we Self-Catered. Kitchen fitout all good, including a Keurig, but Reception provided us with an Electric Kettle and a Toaster. The Complimentary Beverage Station in Lobby was very good. Our Suite had a separate 1 King Bed spacious bedroom, so we had a large comfortable Lounge/Dining and the bathroom was large with luxurious Walk-In Shower. The location is excellent. 5 minutes to Walmart or Village Green with a Hudson's is closer and several Fast Food Chains are close. Housekeeping is fastidious.

For the price you'd expect some sort of "continental" breakfast or something but NOPE! Rooms were clean and not freezing cold so that's why they get an average mark. if it was a scale of 10 they'd be more of a 7 I spend a lot of time in decent hotels, this was good but not great. Decent sleep

Disappointing stay. Didn't receive the room asked for therefore costing us more than it should have! No rubber mat in shower. Breakfast not included and restraunt only open 2 hours per day When making reservation with the hotel the person speaking to did not have good command of the English language overall I was not happy I thought premier would have been a nicer hotel than the Plus but in July I stayed at a Plus in Tacoma and it was superb so this was a major disappointment

The hotel is brand new. The restaurant is not open for dining, only breakfast (not complementary). The room itself was fine but stay away from the main floor bedrooms. The noise coming from the lobby will not let you sleep.

Travelling for work and booked this hotel as it was the centre location of our work destinations. Happy we did! Great service and the rooms are really nice! The door to the bathroom wouldn't close but I didn't care too much as it was just me. The light from the thermostat was very bright and made it difficult to sleep. I contacted the front staff and they brought up cards and tape to cover the screen and it was helpful.

The staff are amazing and go above and beyond. I would suggest this hotel as it is easy to get too, also lots of stuff in the area for people to do. The hotel is very clean and rooms are clean and spacious.

Nicely decorated room with lots of space and storage room. Clean, lots of towels, extra blankets and sheets available. Fast service at check in and great help from the front desk for directions and restaurant recommendations.

Average hotel in a fair location beside the highway. For the middle of summer I would expect it to be packed (not) and they would save rooms with a view like mine for latecomers nor people who reserved ahead. I do have 2 friendly pigeons that come by to check on me every night, I have the roof of the covered entrance as my view . Bit of a nightmare with my reservation, don't book a corporate trip over the weekend they split you into 3 reservations-before weekend, weekend and after weekend, corporate rate not available on weekends. So I have to check in every couple days. It is clean, good housekeeping service, pool, hot tub and gym are all nice.

We were not told that there was a breakfast so we're went out each morning …it would have been helpful had we been told about the breakfast and where it was located…We were in a handicap accessible room which was very nice and met my mobility needs.

The staff was very welcoming, informative and pleasant! The room was immaculate and the beds very comfortable! Nice selection of coffee, decaf and tea -keurig. The shower has shampoo, conditioner and body wash dispenser on wall of shower! The bathroom even has a sophisticated mirror for make-up or shaving! They provide iron/ironing board, hair dryer, etc. kitchenette set up nicely!

I was on a mini vacation and looking forward to a nice cocktail in the evening, which meant I did not have to drive after having alcohol, which this hotel promised. But the bar did not open either night I was there. The restaurant attached was only open for breakfast not dinner, did not offer complimentary breakfast only 20% off - may as well stayed at Holiday Inn or Fairmont which I would not have expected alcohol and would get a free breakfast and the room rates are lower.

I had a great stay and would recommend this new and well located hotel. The room was ample and all goods worked well. It also has a nice gym with new equipment and a pool. Lots of parking is available and the road around it is not too busy.

Hotel is located in a very convenient location and offers amenities such as a restaurant, pool, fitness Center and Wi-fi. Room cleanliness is below par but hotel offers many types of rooms to fit your travel needs like kitchenettes and pull out couches.

I am not happy at all with Room service I booked for 24 days and I checked in after 4 days I put the sign on the door to clean my room they fix only the bed and put more towels they didn't clean any thing again after 8 days I put my sign to clean the room when I came back I get there room as it was and I called front desk and I asked and they told me they don't check the sign if I want to be clean my room I have to let them no on the front desk which is nobody told me when I checked in All in all I am not happy at all with room service

Stayed at this hotel for one night on a work trip. It's still got that new hotel smell. Double room was spacious, clean, and had lots of light. The bathroom was well equipped with a makeup mirror which I didn't expect. Bed was very comfortable, air conditioner worked well and I slept well. Would recommend this hotel.

The rooms are very nice because the hotel is new but the highway noise is the worst I've ever seen. Stay off the north side of the building or bring ear plugs. Also the hottub was down which was a total bummer as we spent the day snowshoeing and we're really looking forward to it.

Was told no breakfast when checked in only to find out there was, but we were too late and missed it. Gauntlet of people smoking outside front door(at least 10) so smelled throughout building , bar not open, restaurant not open (other than breakfast)

Rooms are beautiful and clean. Every staff member encountered, from front desk to cleaning were so friendly and welcoming ! Impressed that they have rooms available for guests with small pets too. Beautiful indoor pool although didn't have the opportunity to try it (hopefully next time). Highly recommend ❤️

Every time I've tried this hotel there is always a problem when you try and let them know they don't care. I've had bugs, empty shampoo twice, hair, hwy noise bad, elevator noise bad a cheaply built hotel. Nothing is good about it.

New hotel, still some housekeeping issues. They have a resturant that only serves breakfast, and was to expensive. Hashbrowns were burnt, and no name coffee was $4 On the plus , confortable bed, and while close to highway did not hear highway noise

The property is expensive and understaffed. Don't get me started on the front manager! She is also very unprofessional. I will never come back to this hotel with either my family or friends. Just a no no!

I attended a Junior Chamber International (JCI) young professionals training weekend in Vernon that was hosted at the Best Western and it was an awesome hotel. Our full day development training had amazing guest speakers and national trainers and was in a gorgeous, bright room with beautiful mountain views. Dee, the hostess, was super attentive to keeping our team fed and hydrated and clearing away things after meals. We had sparkling clean rooms and everything was so new and fresh, it made getting ready for our evening galas and celebrations with the organization super nice and easy. I'm sure that for any future JCI events, we'd be happy to be back here again!

We were greeted promptly upon arrival, friendly and pleasant. We were given a complimentary room upgrade which was a surprise, we had a king room with a kitchenette, huge beautiful room! Loved the bathroom with the large walk in shower, it felt like I was at home. The bed and pillows were so comfortable we had a great sleep and who doesn`t love blackout blinds! This property will be our go to for Vernon trips

It's clean, new, nice and not expensive for what it is. They surpass my expectations every time. This is my chosen hotel for many places for the free water, excellent service and all the points that I get towards free stays. This Vernon location is one of my favourites

Newer Best Western in Vernon BC. In a good area with lots of nearby shopping and restaurants. Lots of parking and easy access off of Hwy 97. Only downside is that this is one of few Best Westerns that does not offer any sort of breakfast. There is coffee in the rooms and in the lobby. There is a restaurant on the property that does offer breakfast but their prices are quite high. Sadly the hotel does not even offer their patrons a discount for the on-site restaurant.

Very friendly staff. When a small mistake was made (which was really nothing) they gave us an upgrade. Good location and easy to get to. Room was clean and had everything we needed. Very happy with our stay!

I really like the location, rooms and fitness centre and the staff were friendly. Everything is very new and fresh. However my experience turned after requesting late checkout the morning of my departure due to business commitments. After being told yes no problem, I had housekeeping knock and try to clean room in which I clarified I had late checkout. I then had the front desk call 5 mins later to tell me I needed to leave and I again clarified I had a late checkout. And yet another 5 mins later someone from the desk barged into the room without waiting for me to answer the door to again tell me I needed to leave. I was on a video call for work that was disrupted 3x. If you don't want to allow late checkout then don't agree to it. Not only was this frustrating because I had prearranged it to avoid a situation like this, it was also very embarrassing having to go through that in front of my colleagues who were on video witnessing the whole thing. So I ended my call early and left for fear of an escalation. When I asked to speak to the manager on my way out I was assured I would receive a phone call to come to a resolution. I did not receive a phone call. Very poor customer service and the whole experience was very upsetting.

Very clean. Smells better than almost all hotels we have stayed in. Fresh air and good circulation. Can black out the windows. Air conditioning is best we have found and we like to sleep in a very cool room. Very, very clean. Breakfast was good in the restaurant. Bed was comfy. Polite, efficient staff. This is the nicest hotel we have stayed at in a long time and we have stayed at some nice hotels. They even had a space for us to park our horse trailer. Easy access.

This is new hotel and it is not 100% complete. Our kitchenette was not complete and fridge did not work. We had room on main floor and staff started slamming doors around 730, every morning. Very noisy on main floor. Room was super clean as it was brand new. Did not feel we were treated right for being loyal customer that paid with points.

As expected, since this hotel is new, the rooms were clean as were most of the public areas. The lobby has some strange floral odor which was quite strong. The air conditioning in one room was not working at all but they were able to switch us to an adjacent room. The hotel is short staffed, as are many places in BC, so there is currently no daily maid service. This hotel is not very sound proof as we could hear people moving around in the room above ours. As well the doors really slam! With BC taxes this hotel is not cheap so don't be surprised when you get the total bill since the prices quoted do not include taxes.

The Premier Best Western in Vernon is the best stay we have had on our holidays. The room was very clean and spacious. The front desk staff are very personable and helpful. The room temperature was awesome, especially in plus 33 weather! We will definitely stay there again!

Awsome hotel.. fully updated brand new rooms... very very clean and comfortable bedding .... it was the best experience ....very friendly staff....location is perfect .. near by amnities and super easy access from high way

Excellent new hotel with exceptional staff. Beautiful facility in a picturesque setting. We really enjoyed our stay and beds were so comfortable. It is located not far from down town but don't expect the old part of downtown to open on a Sunday. Literally there was not a store open.

Met and partially exceeded my expectations; Rooms are very clean and organized and fully upgraded; AC working perfectly; Did not expect that this was a brand new hotel . Overall I was happy with the hotel experience and service

No complimentary breakfast as stated online, needed a good vacuuming. Staff was very friendly and helpful. Location is very good, close to Walmart and McDonald's and Cora's and much, much more with farmland and orchard views.