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Best Western Hotel Salmon Arm Inn, Salmon Arm

4.0/5  - basé sur 490 notations.
61 10th Street SW, V1E 1E4, Salmon Arm, Canada - Ver el mapa

Alójese en este hotel recién renovado de Salmon Arm situado junto a la autopista Trans Canada y a medio camino entre Vancouver y Calgary. El Best Western® Salmon Arm Inn está situado junto a la autopista Trans Canada en Columbia Británica. Los huéspedes que visiten este hotel de servicio completo podrán encontrar un cordial servicio de atención al cliente y unas habitaciones de primera clase a un precio muy asequible. Los huéspedes estarán situados junto al encantador Lago Shuswap, situado junto al hotel y que cuenta con 1. 400 kilómetros de rutas de senderismo y ciclismo. El hotel está situado a poca distancia de actividades de pesca, esquí y paseos en barco. Los huéspedes de visita en la zona para acudir a los festivales de Blues y de Otoño suelen escoger nuestro hotel como espacio de alojamiento. El hotel se encuentra asimismo junto a numerosas bodegas locales situadas a poca distancia del hotel y abiertas para catas de vinos. Las elegantes y cómodas habitaciones del Best Western® Salmon Arm Inn cuentan con televisión por cable vía satélite y acceso gratuito a Internet de alta velocidad. Entre otros servicios e instalaciones del hotel se incluyen una piscina cubierta climatizada y una bañera de hidromasaje. Cada mañana, nuestro hotel sirve un suculento desayuno continental gratuito. Si desea disfrutar de una cómoda e inolvidable estancia, haga su reserva en el Best Western® Salmon Arm Inn. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Salmon Arm Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Desayuno continental
    Desayuno continental
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
GreenLeader Silver
 
Basado en la opinión de 491 huéspedes
NOTA EMITIDA
Excelente
119
Muy bueno
213
Normal
105
Malo
39
Pésimo
15
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
41
De negocios De negocios
65
En familia En familia
172
En pareja En pareja
173
En solitario En solitario
28
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Handy Location"

3
17/07/2018

We found this hotel because we needed a place that had a pet friendly room. The staff at check-in, check-out and breakfast were very friendly and helpful. The hotel is centrally located in Salmon Arm within walking distance of a couple of restaurants, a coffee shop, a grocery store and a convenience store. The decor and furnishings in our room were fairly plain, as would be expected in a pet friendly room. There is a major highway in front of the hotel and a rail line running right behind so some people might be disturbed by the sound. The pool was very clean but the hot tub was not working during our visit. My only complaint is that our room had a faint odour of cigarette smoke.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. i sincerely apologize for the smoke smell in the room. If you had let the front desk know, we would have happily moved you to different room, if available. People stand outside and smoke and the let the smoke filter in through the H-VAC machines under the windows and that is where the smell comes from. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Great place to stay"

4
06/07/2018

After a long trip with children we were accommodated by Heather at very short notice. The customer service here was excellent, and arguably better than many of the hotels I have stayed at with work, or with the family. The room was fine, we used the pool (clean) and the hot tub (jets not working). The breakfast is very good, and the fresh fruit was excellent. The coffee (Seattles best) was also nice. There's a trainline immediately behind the hotel, yet while we heard the trains, the noise is not disproportionate, nor does it prohibit sleep...or at least not ours.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. Such a nice review, too! We look forward to having you stay with us again. We value our guests feedback and use it to improve our facility and our service. Thank you for you input.

"Extremely disappointing"

1
29/06/2018

This was a chalet style room. It was very cramped, there was only one bedside table. The bathroom was very small and there was a problem with the toilet as it would not flush properly. Having stayed in many Great Western hotels before both in Canada and the USA we were very disappointed in this one as it definitely is not up to expectations of their usual standards. There was a free breakfast but this was made with processed food and not overly appetising.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences you incurred while staying with us. If you had let the front desk know that you were so unhappy with your room, we would have happily moved you to a larger room, if available. Again, I apologize that you were so unhappy with everything. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"A great stay"

5
28/06/2018

My wife and I stayed here for 2 nights to attend a wedding near Salmon Arm. Our unit was spacious and quiet. We appreciated the two comfortable queen beds, the fast wifi, the bar fridge, and the tv with plenty of channels. The unit was tastefully decorated and clean. The included breakfast had excellent selection and was totally worth the daily rate that we paid. This is a highly recommended place to stay while visiting Salmon Arm or when stopping on the way between BC and Alberta.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are always thrilled when our guests are so happy with everything we offer. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"relax after a long drive"

5
29/05/2018

Best hotel in Salmon Arm and the breakfast is outstanding. It included scrambled eggs, sausages, waffles, toast, cereal, coffee, muffins,etc. The breakfast is worth the stay. We will definitely stop at this hotel again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are thrilled when our guests are so happy with everything. We look forward to having you stay with us anytime. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"3 nights and loved it"

5
26/05/2018

I travel often for work and pleasure and was pleasantly surprised at the cleanliness of this hotel from the grounds, rooms and common areas. The check in and check out very friendly staff, better price than all other BW I have stayed at. The room was more than adequate and being able to control your own AC even better. Nice king bed sure comfy, always hot water, very clean, bar fridge, microwave,coffee maker. We did not use the indoor pool nor have breakfast. Very impressed with recycling program.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are absolutely thrilled when our customers say such great things about us. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Best Western in Salmon Arm"

4
25/05/2018

rooms and hotel was very clean. Continental breakfast was good with alot to chose from. Easy access from the highway to the hotel. Hotel is close to all amenities. The shopping mall is right across the highway. I would stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are absolutely thrilled when guests are so happy with their stay. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Great experience"

5
24/05/2018

Clean and comfortable. Staff are great, breakfast is of higher quality than 99% if hotels I've stayed at where it is complimentary. I stayed in the back of the hotel by choice -near the train where the front desk staff advised me of the possible noise. If anything the train is a monotone sound and goes by a couple times a night and once in the morning. Horn only blew once from farther away and it was already daylight out. Wasn't a problem for me sleeping at all. Bed was very comfy and the shower was clean and larger than my own at home. Will return in the future!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are always thrilled when our guests are so happy with our service and our facilities. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Value & convenience"

1
18/05/2018

During our trip from Van Island to Calgary, we overnighted at BW in Salmon Arm. So handy to the highway, but quiet & extremely comfortable. Lovely hot breakfast included so we were thrilled with the value. Will be back soon.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. There seems to have been some sort of error in the rate calculations. You very nicely gave us top marks for everything yet we were only awarded a 1 (at the bottom of the scale). I will be looking into this. We are thrilled that you were so happy with your stay, and we look forward to having you stay with us again, anytime. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Make Vancouver to Calgary a 2 day trip"

5
17/05/2018

This Best Western in Salmon Arm has become a terrific spot for us to spend a night, breaking the 11 hour trip into 2 more manageable portions. Great rooms, top notch service, outstanding staff, yummy breakfasts, ...

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are always thrilled when our guests are as happy as you with our facility and our service. We look forward to having you stay with us anytime. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Would recommend"

5
06/05/2018

First time staying at this Best Western and we were pleasantly surprised. Location was great. Easy to find and right across the street from the Casino. Room was a good size, and very clean. Loved the shower with it's great water pressure! Darcy in the breakfast room was the most friendly and nice person we have met in this type of setting. We will definitely stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. What a great review! We just love it when guests are so pleased with their stay. We make sure all staff are aware of when bouquets are sent their way. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Stay at Best Westenn"

5
30/04/2018

Excellent hotel. Very clean and a wonderful staff. Would recommend this hotel to any body. wonderful personnel and wonderful service. Very clean and well kept. Very well situated. Close to many amenities, foe example, casino. restaurants and shopping malls.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We love it when our guests are so happy with everything. We look forward to seeing you again. We value our guests feedback and use it to improve our facility and our service. Thank you for your input.

"A night sleep"

2
29/04/2018

Stopped in needed sleep before driving thru. Front desk was nice and helpful but room was very dated. Like stepping back into the 80's. Hair all over the pillows but I was so tired I wanted a shower and sleep. Bed and pillows once all the hair was off was comfy and slept well

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. You definitely have legitimate complaints that are being dealt with immediately. We value our guests feedback and use it to improve our facility and our service. Thank you for your input.

"Julliette"

4
14/04/2018

Excellent time very friendly staff. ..very clean and organized breakfast. Great swimming pool. Breakfast worker very helpful and friendly !! Room was nice and clean. Great location close to everything.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are always so thrilled when our guests are so happy with their stay. We look forward to having you stay with us again. We value our guests feedback and use it to improve our facility and our service. Thank you for your input.

"Great staff - friendly and hard working "

5
30/03/2018

We were super impressed by the front desk, cleaning and kitchen staff. Darcy is the hardest working person I'd ever seen, making sure nothing ran out at breakfast! The room was clean and comfortable. The hot tub and pool were also clean and perfect temperatures. I would definitely stay again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! Also, thank you for recognizing staff that made your stay more enjoyable. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Curling tournament"

4
11/03/2018

We were in two weekends in a row for my son's curling. This is such a great hotel. Super comfortable rooms and beds. I love the breakfast provided and the room. A little slow on replenishing some of the hot stuff but it always came. Pool was super fun and the front desk staff were great. Forgot a toothpaste and they had it. Always cheerful.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review it is, too! We are always thrilled when our guests are happy. We look forward to having you stay with us again in the future. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Welcome rest when needed."

4
18/01/2018

We stayed here mid week while moving. I had called ahead and asked about parking availability for a cargo trailer and ground floor access as I have bad knees and didn't want to use the stairs. The fellow who booked me gave me exactly what I asked for. The room was clean and quiet and we had a wonderful nights sleep. We did express check out and were able to leave quickly and easily. Breakfast was hot with sausage and scrambled eggs,along with a variety of other items. Overall a very good stay!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Old, Overpriced and Outdated!"

2
11/01/2018

Had to walk in the freezing rain to get to the pool, that wasn't even accessible until 9am and closed at 9pm. The room had a funky smell, uncomfortable double bed and an outdated decor. The shower was a mix of ice cold and boiling hot water...this place cost over $150.00 and was worse than a shady motel. The staff were pleasant but that's the only thing this place had going for it!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I am sorry you were so unhappy with everything. Yes, we are an Inn so everything has outside entrances. The pool is able to be left open till 10 if requested. If you were unhappy with your room, you should have contacted the front desk and we would have happily moved you to a different room that met with your requirements. The $150.00 you said you were charged for your room is incorrect. That amount included a security deposit which came off at check out. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Love This place"

5
06/01/2018

Rooms where clean .hot tub hot .no towels available but roads where closed and it was a full house.Cant say enough about front staff the lady with the coloured hair.she was so busy and stayed professional and was fast

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We do have towels available at the front desk for the hot tub and the pool. Also thank you for recognizing a staff member that made your stay more enjoyable. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Could've been better"

3
04/01/2018

Could have been more friendly and efficient check in staff and updated rooms. For what they charge especially in the winter it wasn't worth it to me. I would rather drive further and get a nicer room like they have in Sicamous.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences you incurred while staying with us. Yes, we are an older Inn, but we are in very good condition. Yes, the Best Western in Sicamous is definitely newer and more updated than we are. I am sorry you won't be staying with us again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Clean, close to highway"

4
04/01/2018

Our 5 year old loved the pool. It could have been a touch warmer, but it was a nice swim. We were passing through and the location is right off the highway and close to stores which is very nice! The location is dog friendly which is not always easy to find.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We are so happy when our guests have a good comfortable stay and enjoy themselves with our amenities. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Nice Motel"

4
30/12/2017

This is a motel not a hotel, so walking outside in the cold to get to the lobby and/or breakfast wasn't my favourite. The rooms however, were very clean, beds were excellent and it was very quiet! I would recommend this motel to other travellers.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our Inn. I apologize that you did not like our entrances on the outside. We look forward to having you stay with us in nicer weather. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"comfortable and convenient"

4
28/12/2017

Comfortable and convenient hotel near the center of Salmon Arm. Clean and quiet room, free but limited breakfast all for a great price. On arrival, front desk staff upgraded our room with us asking to one away from the train, and made some exception dinning suggestions.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are happy you were so satisfied. We look forward to having you stay with us again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Great Friendly Pet Friendly Choice "

5
28/12/2017

Stopped here to break up a road trip from Calgary to the Sunshine Coast with our dog. Room was clean and warm upon our early arrival. Lots of room for our medium sized dog to lay out. Bed was comfy, a few different pillows available for those picky pillow people like myself and my partner. Friendly staff from making the reservation to super attentive when checking in, and very considerate upon checkout. Will def stay again in the future.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review! We look forward to have you stay with us again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Really good"

4
27/12/2017

Staff were friendly. Rooms very clean and freshly renovated. I'm quite picky so bang for my buck was good. We had our puppy, neighbors had dogs also so it was good. Hit tub nice too. I didn't go for the breaky. Wi-Fi was just fine. Remote for the tv was the only downfall. Minor detail. Will be back for sure Peter, Olena, and Sam

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We look forward to having you stay with us again, and to see how the pup has grown! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Friendly and accomodating"

5
23/12/2017

Very clean, curtious and receptive. Grounds were kept clear of snow and vehicules were able to leave with no delays in the morning. Staff was very accomodating and friendly. More hotels should learn from this location.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We love it when our guests are happy with all aspects of their stay. We look forward to having you stay with us again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Heather is amazingly awesome!"

5
21/12/2017

My husband and I are moving from Alberta to BC. Was a long and awful day. I called 10 hotels and no one was friendly and they were mostly all full. But I called the best western and heather answered the phone ready and happy to help! So thank you heather for your great customer service! PS. Bed is comfy!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Also, thank you for taking the time to recognize staff members that made your stay more enjoyable. We love happy, satisfied guests. We look forward to having you stay with us again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"GOOD HOTEL WITH ISSUES"

4
14/12/2017

This hotel was selected as convenient during a trip back to Edmonton. The hotel was clean and very comfortable, with great staff. There were three significant problems. First, the deadbolt did not work. It would not engage the door jam at all because of an alignment problem. Second, the electrical outlets were worn out to the point they would not hold a plug. I run into this problem frequently, but all of the outlets I tried in the room were shot. Third, the breakfast as provided was very, very limited. The internet service was OK, but I was right next to a router, so I don't know if rooms farther away would be well served. I would stay here again, but maintenance upgrades are definitely overdue, and the breakfast needs work.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. A very informative review it is, too. We are in the process of changing some of the articles of our breakfast. Hopefully, this will improve our breakfast. We are checking out the outlets in the room you were in to see if they can be changed out. As far as our internet is concerned, we have numerous routers around the hotel so everyone gets good service. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Spacious room"

5
06/12/2017

Friendly, helpful staff. Large, clean room with all the amenities. Comfy bed and pillows. Would definitely stay at this hotel again next time we are in Salmon Arm. May even make a special trip with the Grandson to go to the water-slides right next door. Price was very reasonable.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our facilities. Such a great review, too! We look forward to seeing you again; we love returning guests! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Great place"

5
02/12/2017

Stayed for most of our trip at another hotel because it was closer to family. Had we known how nice the best western was we would have stayed here and drove the extra distance. Would definitely recommend to others

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! We would love to have you stay with us anytime and look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Good Stop Over"

5
29/11/2017

A very well kept property with spacious rooms and nice amenities. Water facilities were down when we were there which was not a problem. No restaurant on the premises. Did not participate in the free breakfast. Centrally located and convenient to restaurants and shopping.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! Our water facilities are now up and running properly. No, we do not have a restaurant on the premises but we have some lovely places very, very close to us. Well within walking distance. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"2 nights stay"

4
14/11/2017

Stayed here 2 nights. Check in was ok. The person at the desk seamed to be a little over whelmed at times. Room and price were as conformation. Room was average. Had breakfast both mornings. Again nothing over the top but ok. Both breakfasts had the same items both days. Check out was simple. Only complaint is that the pillows could have been bigger compared to the size of the queen bed.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I apologize for the inconveniences you incurred while staying with us. We do have different pillow at the front desk, if you had requested a couple we would have happily brought them to your room. As far as break goes, we are limited as to what we can offer. We are looking into being able to change a few things, but it wouldn't happen daily. We value our guests feedback and use it improve our property and our service. Thank you for your input.

"If you are a sports team do not book here"

1
14/11/2017

Very unprofessional, had to cancel our team reservation. Requested either a conference room or common area for the team, to be considerate to the other guests. They do not have the facilities, so we were willing to pay for an extra room. They assumed it was going to be a party room and made inappropriate comments. I? then said that it would not be a good fit for our team and canceled the reservation. When the cancellation email was sent to me, it was titled : “reason for cancellation was because I? refused a straight up party room” Very unprofessional email.

Heather H, Front Office Manager at Best Western Salmon Arm Inn, responded to this review
I sincerely apologize for the misunderstandings we had about your booking. When you filled in and signed the contract for this group booking, it stated in the contract that there were no meeting rooms available and all activities would have to be in one of your rooms. When you called to check on getting a room "to keep all the parents in, so they would not bother the other guests", you were told we were fully booked. You called back to speak to someone else and talked to me requesting a room "for the parents to drink in." I took this to mean a party room. As we have had a lot of problems with type of activity, I told you that it was not possible and that we were fully booked. You proceeded to get quite belligerent with me and refused to listen to anything i had to say. You then called back and cancelled your group booking because I was too difficult to deal with. Again, I apologize for this, but we do not allow "party" rooms when we are fully booked (or any other times). I am just quoting what you called the room to begin with, and if you are now changing your story to suit you, that is up to you. Respectfully.

"Super Comfortable Beds!"

4
30/10/2017

We had a great stay. Staff was extremely friendly and helpful, rooms were clean if not beautiful, beds were supremely comfortable although the pillows were terrible. The bathroom was tiny and the bathtub was too small for anyone other than a child to take a bath. Still a great experience.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"A good place to stay"

4
23/10/2017

This location is a short walk to town and across from the Casino. I recommend this place for business due to easy access off highway, clean and comfortable rooms and secure parking. There is a railway at he rear of the property that is seldom used as well it is next door to a small bus depot. Can be a bit noisy occasionally but over all a quiet place. ??

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are so pleased that you were happy with your stay. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Reliable quality, convenient location"

4
22/10/2017

Just far enough back from the Trans Canada that it avoids highway noise. Clean rooms. Good stopping point for highway travelers. I would have liked a warmer blanket so I didn't have to turn the forced air heat on extra high. Breakfast not the greatest, but its not bad for a free one served by office staff. Room very spacious. Lots of parking. I didn't have time to use the pool.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our facility. We have blankets available at the front desk. Also, our front desk is open 24/7 for customer service. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Excellent"

5
19/10/2017

Excellent hotel. Recently renovated and looks great. Room was very comfortable, bed, shower, internet, tv all great. Hot tub and pool all very nice with new furniture as well. Front desk staff efficient and kind. Highly recommend.

"Friendly and Great Value!"

5
16/10/2017

I arrived after dark with my 2 children after an 8-hr / 500km drive. The manager at the desk was very friendly and knowledgeable. The rate was much less than I expected to pay (based on recent experiences). The room was also a pleasant surprise - clean, spacious and well appointed w/ quality finishes.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a lovely review, too! We are always so happy when our guests are happy. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"One night stay on the way to Okanagen"

4
15/10/2017

We stayed for one night on the way to the Okanagen. The hotel was comfortable and clean and had a nice breakfast to start our day. A little disappointed that the hot tub was not working but had been informed when we checked in that they were waiting for a part to repair it

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. You will be happy to note that our hot tub is up and running for the next time you visit us. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Disappointed"

2
15/10/2017

TV wasn't working, the coverlets were very thin and the breakfast so sad that we decided we will never again pay for a motel/hotel that includes breakfast. Nope. We will stay at a more reasonable place and go to a restaurant where food is cooked and not pre-frozen and heated. This places charges way too much for an outdated dark motel.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I was terribly distressed to ready this review. I sincerely apologize for the inconveniences you incurred while staying with us. Did you report the T.V. to the front desk? We can normally get them working just fine as it is usually something simple. Or we would have happily moved you to a different room. I am sorry you were so unhappy with our breakfast. We carry lots of extra blankets, etc., at the front desk. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Ah! So Comfortable and the Dogs Were Welcome Too. "

5
14/10/2017

A very comfortable, clean, quiet motel. Easy to locate from the main highway; parking right outside the door; a mini-fridge, microwave and coffee maker in the room; good beds; enough space for suitcases and other travelling stuff; free WiFi; complimentary breakfast and friendly, helpful staff. The night we stayed there a bus tour arrived so when I arrived at breakfast around 9, sadly, the sausages and fruit were cleaned out. However, there was plenty else to eat and the person in charge of the breakfast room was extremely kind and helpful. Although the bus tour gang had arrived all at once and all together -- pretty much falling on the breakfast like locust --- I was struck by the fact that the breakfast attendant maintained her composure and even, miraculously, managed to keep the breakfast area very tidy and organized. (It was a shame about the sausages being all eaten!)

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! I do apologize about the sausages, but more should have been in the making at that time of morning. Will be checking into this. Thank you for recognizing the job the breakfast attendant does. She really works very hard and stays cheerful. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Booksbbb"

3
09/10/2017

Ok hotel.Bathroom fan drove us crazy.Finally unplugged it.They missed cleaning room though we were out til 8pm. Three days there quite enough.Now day time desk guy argued do not disturb sign was out.Wrong.It was on floor inside room First rule of customer service do not antagonize customer and try to make it right.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences you incurred while staying with us. If you had let us know about the fan we would have had maintenance fix it as soon as he was available, or moved you to a different room. The housekeeper marked your room as DND and then never went back and checked to see if you had left before she was finished her cleaning shift. Yes, this is totally our fault and we have dealt with the situation. Also, it was wrong for our desk clerk to argue with you without him knowing the facts. WE have dealt with this situation as well. I assure you that nothing like this should happen again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Passing through"

5
08/10/2017

This is a great place right along the highway, easy to get to. Has an indoor pool. Breakfast was great. King bed was comfortable and we slept great and it was quiet considering all the people staying there.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a lovely review, too! We are extremely happy when our guests are so satisfied. We look forward to seeing you again. We value our guests feedback and use it to improve out service and our property. Thank you for your input.

"great value and excellent breakfast"

5
07/10/2017

This is an excellent location, good breakfast and comfortable in every way. We have stayed n other occasions and have never been disappointed. Centre of town and close to many stores and farm markets.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a great review of our property. WE love it when our guests are so happy with everything. We look forward to seeing you again. We value our guests feedback and use it to improve out service and our property. Thank you for your input.

"|Nice place"

4
07/10/2017

nice place good clean rooms but not very pet friendly very close to everything also very close to train tracks so if you a light sleeper this might a problem. also pillows are very thick. hot tub was not working and wish hotels would post this type of thing on website so you know when you book

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are totally pet friendly. We have a number of pet friendly rooms, but they have to be booked when you reserve your room. We do this for people with allergies to pet dander. When you book via a third party company we do not always get notification of request. Also, if the train noise will bother you, just request a room away from the tracks. Train noise is usually not heard from these rooms. Apologies for the hot tub, we do not always have notice that amenities are going to beak down. But, it is a good idea to post tis type of thing on our website. We value our guests feedback and use it to improve out service and our property. Thank you for your input.

"Newly renovated room and a Very fair price"

5
04/10/2017

This hotel has done renovations last year with new carpet, tile, bedding etc. which made it very pleasing and comfortable. The price was very reasonable compared to Sicamous and Revel stoke for a night at the Best Western.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Also, such a nice review noting our improvements. We look forward to seeing you again, soon. We value our guests feedback and use it to improve our service and our property. Thank you for your feedback.

"Very good hotel, out of town but next to bus station"

4
02/10/2017

We used this hotel to overnight on our Greyhound trip to Banff. It is adjacent to the bus station, but the downside is lack of eating options nearby. Otherwise, it was very comfortable, with a clean, spacious room and good wi-fi. Breakfast is upstairs and can be crowded. Arrangements can be made to eat in the lobby if stairs are a problem.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Depending on the time you check in, we have a Bistro, a Pub, a pizza place and a full dining restaurant all within a short walking distance of our property. Yes, our downstairs breakfast room may be utilized for anyone requiring it. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our facility. Thank you for your input.

"Excellent Inn"

5
30/09/2017

I very much enjoyed my night at the Best Western Inn. The breakfast was excelent. The Inn is accross the street from the bus depot, which was very useful for us. It was nice to settle into a clean and comfortable room after a day on the bus.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave us such a great review! We love it when our guests are happy with everything. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Good value, nice rooms"

4
29/09/2017

The rooms, the included Continental breakfasts (pretty good variety), and the price were all good. Very clean and quiet rooms, comfortable beds. It is close to the railway, but you shouldn't notice the trains unless you're a very light sleeper, even with the window open.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We love it when we receive such a great review. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Everthing was great, but skip the breakfast"

4
28/09/2017

Great place to stay. Comfortable, clean and safe. The WIFI worked well, but the breakfast was a little below below my standards. Check in and Checkout was great. Great place to stay if you are just passing through the area. The Urban Market adjacent the hotel offered excellent food if need something quick and healthly

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a great review, too! (Except for your issues with our breakfast). I would be interested in hearing from you what they were exactly. We look forward to seeing you again. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Stop over in Salmon Arm"

4
21/09/2017

This hotel sits back off of the highway a bit so is very quiet at night. The room was very nice and cozy. Bed was great. Very nice looking older hotel. The staff were very helpful. The free breakfast was as good as any other one that I've had. Would definitely recommend this hotel.

"Salmon Arm stay"

4
18/09/2017

Very pleasant stay. Nice clean room and a good breakfast. Walking distance to a nice park on the lakefront or downtown amenities. The train tracks are right behind the hotel, but train noise was not a problem

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Lovely review, too. We love it when our guests are happy. We look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Very good 4 star motel"

4
17/09/2017

Great motel, clean, spacious room includes microwave and fridge. Pool and hot tub were nice and facilities clean. The breakfast, included, was decent. Good free wifi too. The motel is located 100 m from the Trans Canada highway, close but not too close to hear the traffic. Salmon Arm was a nice pit stop on the way to Vancouver.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to give our facility such a nice review. We love it when our guests are so happy. We look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Very Convenient"

3
17/09/2017

Best Western Hotel in Salmon Arm, BC. A very convenient stop en route from Calgary to the west coast. The staff were very helpful in finding a room that met our needs and very pleasant. Easily met our expectations - consistent with previous stays. Near the west edge of town however easy access to downtown businesses, shopping, and restaurants.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are happy that you were so satisfied. We look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Decent Place to Stay"

4
16/09/2017

Like most Best Western hotels, the staffs are always friendly. The rooms are decent. Compared to US hotels, Canadian hotels tends to be less spacious. Overall, satisfactory. Only problem I had was the stink that permeates the whole town on the day I stayed at this place. The staffs didn't know what it is or where it's coming from. Could be the dried mud from the lake or the chickens farm.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the smell in Salmon Arm, but at this time of year, for about a week, they fertilize the fields using chicken, sheep and cattle manure. Everything stinks! Then all is good again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Comfy stay"

4
12/09/2017

Well situated location even though it is by the railway tracks - couldn't hear the train at all. Comfy beds and welcoming and helpful staff. Tasty hot breakfast and a very welcoming friendly gal eager to provide whatever you need.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! Also thank you for recognizing staff members that made your stay more enjoyable. We look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Salmon Arm accommodation"

4
12/09/2017

The Best Western chain is reliably comfortable and a good place to stay. Salmon Arm BW has friendly staff and a nice location a little back from the main road. The indoor pool and hot tub are a nice addition. The restaurant at the Casino across the road was a real surprise and we had an excellent meal and great service.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review. We are so very happy when our guests are satisfied. Looking forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Nice hotel"

5
10/09/2017

We thought this hotel met our needs as we were passing through. . Beautiful area. Manager was helpful. Gave us a map of the city and advised us on where to eat which was very nice. Would recommend to others.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a lovely review, too! We are always so happy when our guests are happy with their stays. We look forward to seeing you again. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Expensive for outdated and dirty"

2
09/09/2017

The carpets were old & stained. Stained bedsheets and found hair in sink. Front desk reception was awkward & unfriendly. Many other rooms booked with us had reservations disappear. Hotel by train - loud

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I am terribly sorry for all the inconveniences you incurred while staying with us. WE would have happily changed your room to one that met with your expectations if we had known about the issues. We are in the process of replacing the carpeting, but it takes time. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Wedding Group"

4
08/09/2017

The challenge we had was with our reservations and billing at the end. With a block of rooms reserved, somehow on the day our wedding guests arrived - 3 of our rooms had been either dropped or cancelled. With everyone travelling in from out of town on an otherwise fully booked day, we were panicked. Fortunately, the manager (Heather) made a special trip in on her off time to "fix" the problem - while we never found out why this problem had occurred at all, I fully credit her with finding rooms for all our guests. On check out one of the rooms had been double charged - the guest caught this and to the front desk's credit when presented with the information, they promptly refunded the over charge. Now to the better stuff... The rooms were clean, the beds were comfortable and the hotel is nestled in the heart of Salmon Arm making access to the rest of the city easy. The complimentary breakfast was outstanding and very well serviced. The staff are friendly and helpful. There is also a good sized indoor swimming pool (which is generally shallow) and a whirlpool.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our facilities. I am truly sorry for all the inconveniences you and your guests incurred while staying with us. I have no excuses for what happened with your reservations, I am just relieved that everything worked out for you and your guests. Congratulations on your wedding! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"excellent"

5
06/09/2017

Rooms were very clean, and was a comfortable stay was very satisfied, would definitely stay there again, the location was awesome, as there is a little casino close by, also a waterslide park that is walking distance as well.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a lovely review, too!. We are always happy when our guests are so happy with their stay. We look forward to seeing you again. Until then, safe travels! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Salmon Arm"

5
05/09/2017

My family and I stopped overnight for a quick stay while driving between Victoria and Calgary. The room was clean, quiet, and comfortable. We all enjoyed the breakfast and there were lots of items to choose from. The service from the staff was great.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Best Place to Stay"

5
05/09/2017

Very pleased with the Services and People working on that place. Easy access and closed to the City Center. Room and parking was good. Room quality and cleanness was on our expectations. Continental breakfast was good. The receptionist was very friendly and helpful. Great place to stay and very nice city with easy access to the one of the most beautiful lakes on the Area. Also, close to some other outdoors activities.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a lovely review, too! WE are always thrilled when our guests are happy with our facilities, service and our city. We look forward to seeing you again. Until then, safe travels! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Everything you need"

5
04/09/2017

Staying at the Best Western Salmon Arm Inn was a first rate experience. All of our requests were accommodated in a most professional manner by each member of the staff. I especially enjoyed the pool/hot tub area with its tropical decor and furnishings.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our facility. Such a lovely review, too! We value our guests feedback and use it to improve our service and our property. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Salmon Arms Best Western Hotel"

4
03/09/2017

This hotel was very conveniently located halfway between Calgary and Vancouver. Rooms were clean, staff very friendly, and relatively good breakfast. The only thing that was not good was the parking, as there were not enough of them for a full hotel.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our facility. We value our guests feedback and use it to improve our service and our property. Thank you for your input. We do have three separate parking lots for our guests, but some of the spots are a ways away from the rooms and people like to park right by their room if possible. Understandable but not always doable. We look forward to seeing you again. Until then, safe travels!

"A Great Night's Sleep"

5
30/08/2017

The memory foam air matress was the most comfortable of any hotel where I have ever stayed! The staff was friendly and helpful and the room was spacious and well appointed. Furthermore, the breakfast was ample and delicious.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! We love it when are guests are happy with our service and our amenities. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Best Western Salmon Arm, BC"

4
28/08/2017

The hotel was great the only thing was the driveway to the rooms that were entered from the outside parking lot were often blocked by vehicles that were checking-in to the hotel. The staff were excellent and very friendly, the room was clean and had everything you could want.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are very happy that you were satisfied with most aspects of your stay. Yes, it does get congested at the driveway entrance when people insist on parking next to the doors instead of in the designated check in stalls. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Stay"

4
28/08/2017

It was very nice stay to to many kids though never got to access the pool or those facilities, thought the staff was super friendly and helpful, liked location hotel room was clean, tv needed guide button. Tub was to small.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Yes, we had a lot of kids here with the large soccer tournament that was being held in the town. I have noted your complaint about our new clean remotes to pass along. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Roots & Blues first night..."

4
25/08/2017

Spent the "pre" night at this hotel, would probably have stayed the entire five day weekend, but the room cost went up over 70%. Proximity to the Roots & Blues Festival was outstanding. Friendly staff, decent, clean, well maintained facilities, hearty breakfast. Pool was clean and refreshing.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! I am sorry that the Roots & Blues Festival causes an increase in the room rate, to not only our hotel, but every property in and around the area! This festival has been going for many years and it is the same every year with the increases. We hope that you come stay with us again. Until then, safe travels! We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Excellent Place to Stay in Salmon Arm"

5
24/08/2017

In Salmon Arm for music festival, location conveniently only a couple blocks away from fair grounds. Close to food, gas, Walmart and Tim Hortons. Also walking distance to downtown. Staff efficient and friendly. Breakfast good. The hotel was full so breakfast room was busy in the morning but they constantly replenished food and cleaned up tables. Great Stay! When next in Salmon Arm for the music festival will stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! We are always so happy when our guests are pleased with their stay. We look forward to seeing you again next year. Remember to book early, we already have some bookings for the festival! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Excellent hotel for family holiday"

4
23/08/2017

We are a family of 5 and it's not always easy to find a room to accommodate us. This room did! Was very spacious & very clean. Loved the separate sink from the bathroom. Wish the room had a microwave tho. Breakfast was great - one more waffle maker would have been nice as there is always such a wait and we were wanting to eat and run. Would definitely stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! All of our rooms are supposed to have microwaves in them, unfortunately when they break down it takes us some time to get new ones. Also, we only have room for two waffle makers in the breakfast room. We love it when our guests are happy and satisfied. We look forward to seeing you again. Until then, safe travels! We value our guests feedback and use it to improve our service and our property, Thank you for your input.

"GOOD MOTEL STAY"

4
19/08/2017

Stopped over for one night on our way from Banff to Vancouver. Was very happy with choosing Best Western. Very spacious rooms, clean, good air con, wifi, free parking Not too far from shops & restaurants. Complimentary breakfast was very good, eggs, bagels etc & the best waffles.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property, and such a nice review, too! We are so pleased that you were happy with everything. We look forward to seeing you again. Until then, safe travels! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Tired decor"

3
19/08/2017

Room required Renovation. It was tired as the decor was the same from a stay years ago. The carpet was visibly dirty from years of guests feet? The staff were friendly and courteous. Breakfast was great.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We did a full renovation last year, but still need to do the carpets. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Great location"

4
16/08/2017

This is a great location. It's close to resturants, a liquor store and a small mall. We were close to a few wineries and cheese place. The morning breakfast simple but filling. The cleaning staff were really great.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, and what a nice review! We are pleased that you were happy with everything and look forward to seeing you again. Until then, safe travels! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Not as expected!"

3
15/08/2017

We checked in on aug 3. Motel style hotel. Front desk friendly. Room was upstairs, Only stairs available. Bathroom very very small. Tub did not drain well. Only provided 3 towels even though when I booked I did specify 4 persons would be staying the night. Morning breakfast was not very good, Limited selections and small space with limited chairs and tables. Quite pricey for what you get. Would not recommend at all.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I am so sorry that you found so many things wrong with our Inn. Extra towels are always available 24 hours at the front desk. Unfortunately the girls do not know how many people are going to be checking into a room when they clean and do up the room. We have a large selection of items, including gluten free, in our complimentary hot continental breakfast. I apologize for all the inconveniences you incurred while staying with us. We value our guests feedback and use it to improve our property and our service. Thank you for your input!

"Disappointed "

2
12/08/2017

We checked in August 3rd. Room okay but air conditioner did not cool room well. The tub was slippery and bit scary for me to take shower as I had chemotherapy and my feet aren't great. Needs Matt or something. I couldn't use pool as there was only one way in it and that was metal rungs which was very painful to try to get into so I wasn't able to use pool at all. The hot tub was very hot even turned my husbands skin red in few minutes. The reception personnel were good and friendly. Don't think we will stay here again whenever we head west from Calgary to go to horseshoe bay. Would likely not recommend to stay here.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences you incurred while staying with us. As we discussed, yes, something should be done about the bathtubs. We do have mats at the front desk but, as you said, that doesn't do you any good if you are already in the shower. We are checking into putting a non-slip coating on the tubs. I do apologize, but after checking into it, there is nothing that can be done about putting stairs , other than the ones we have, into the pool. Our hot tub is the same temperature all the time, 104 degrees. I am sorry if it was too hot for you. We are sorry you won't be staying with us again. We value our guests feedback and use it to improve our facilities and our service. Thank you for your input.

"Avoid "

2
12/08/2017

There are better hotels to stay at in Salmon Arm. There is limited parking at this location. It is by the railroad tracks and the rooms have old single pain windows with inside storm windows. The room was clean and the linens were fine but the bed in my room (118) seemed to have broken Springs on one side and I could only sleep on one side of the bed. I would not return to this location. It is not the level of comfort I am used to from a Best Western.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I have written to you directly to discuss these items. I am awaiting your reply, to see if we can rectify any of these items. We value our guests feedback and use it to improve our facilities and our service. Thank you for your input.

"Lost my reservation"

1
11/08/2017

They lost my reservation and moved our room to right beside the breakfast room there was a Rude tour group that was super noisy and very rude that had no control of their misbehaving children who were allowed to roam free

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I was truly distressed to read this review. I am not sure who you are so I cannot find out what happened to your reservation. We don't ever have problems with "lost" reservations and I wanted to check out what happened. I apologize for the Asian tour we had in and the noise they made. We value our guests feedback and use it improve our property and our service. Thank you for your input.

"Stained carpets, worn furniture, musty smell, noisy"

2
09/08/2017

Have just checked into this Best Western after a long and smokey drive from Calgary on our way to Vancouver. The reception area has a musty dank smell for starters. At an inflated $166 per night and a Best Western at that, one would expect more. When researching the advertisement says the hotel has been newly renovated. NOT! We have a room at the very end of the complex beside the employee parking lot and down from their smoking area; and an ugly cobwebbed structure, and beside the railway tracks with regular LOUD train traffic. The carpet has two huge ugly stains, the wood furniture is all worn and marred, the electrical outlet cover is loose, the lighting is dull, and a hinge on the toilet seat is broken. The door to the room as a one inch gap to outdoors with no weather stripping enabling cold air draft and whatever to crawl in. Completely outdated and a huge disappointment. The only upside are the hotel staff at reception who are friendly. Have no idea how this night is going to go.

"B/W Salmon Arm"

4
08/08/2017

we were not informed that the railway tracks were right behind the hotel which made for a noisy stay . This is the mainline and there were a lot of trains went by. I also think that the rooms were pricey but that's probably because it is the height of tourist season

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I apologize that you were not notified of the train and its proximity to your room. We try to make it a habit to notify our guests of this item. Unfortunately, in the summer we are so busy and almost always full, we have no rooms to move you to. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Was happy with our stay"

4
08/08/2017

We stayed here for 5 nights. The room was clean and comfortable. The bathroom was small and you could hear the other guests turn on the showers through the walls. My kids enjoyed the pool and the staff was very friendly. The breakfast had good choices and my kids loved the waffle maker. My only comment would be to have more towels in the bathroom. The cleaning staff did a great job and we would stay here again. The mall is across the street and so is the Casino. Also, the water slides are right next door.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review, too! We look forward to seeing you stay with us again. Until then, safe travels! We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Hotel stay"

4
07/08/2017

Clean and comfortable. Price was a tad high but stay was overall good. Check out took longer as only 1 person working desk. More towels in room would be great. Tea in room would be nice too as i dont drink coffee.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Not everyone drinks tea, so tea is kept at the front desk to retain freshness. Yes, we were definitely running low on towels, but that has since been rectified. There is normally two people working the desk for check out and check in times, but occasionally something happens and only one person is available. I apologize for all the inconveniences you incurred while staying with us. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Rude manager !! "

2
06/08/2017

Went to check in got huge attitude from the manager behind front desk !! Heather was her name !! Rooms are ok and pool is ok , very clean !! Just will never stay there again because of rude front desk

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I have given this complaint to the general manager and he will be dealing with this issue. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Not a bad motor inn in a great city"

3
30/07/2017

Stayed here with my family while passing through to go on a backpacking trip. We were happy that the mini fridge had a small freezer so we could pre-freeze some of our food prior to the trip! We find these motor inns to be noisy, I typically prefer hotels with indoor entrances to each room. We had some inconsiderate people staying above us that were speaking at the top of their lungs in the middle of the night, very rude. Breakfast was pretty good, apparently others have found the room too small, I think they have responded and provided a bigger room now as it seemed fine. My suggestion to the hotel is to start providing real eggs with breakfast, rather than the clearly 'instant' variety. Not a bad hotel, just a few minor improvements and it would get my clear recommendation.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Any noise complaints reported to the front desk are dealt with immediately and firmly. We are very aware of how voices carry due our set up. We do not serve powdered or instant eggs in our breakfast room; we have hard-boiled and scrambled eggs. The eggs have no salt or pepper or anything added to them because of peoples' dietary requirements. This may tend to make the eggs taste bland or instant to some people. We value our guests feedback and use it to improve our service and our property. Thank you for your input.

"Dated"

2
28/07/2017

Dated room, right by train tracks. Room smelled odd. No elevator to second floor. I would not choose this hotel to stay in again. Unfortunately the Prestige was booked and this was the other option. Hotel needs a renovation.

Heather H, General Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I am sorry you were so disappointed with your stay. Yes, we are an older Inn and do not have elevators. Sometimes being as close to the lake as we are, we get odd smells coming from there. Our hotel is older, but very lovingly looked after. We just did a full all room and outside renovation last year. We do not try to compete with the Prestige Resort Hotel as we are not in the same league as they are, but we are very comparable to the other hotels in this area. Unfortunately, your room was at the end of the hotel by the tracks, but we had no other rooms available and you were warned of the noise and decided to take the room anyway. Again, my apologies for all the inconveniences you incurred while staying with us.

"Not very good"

2
22/07/2017

This room was way overpriced and wasn't what I was told it was going to be. The pool and hot tub are older and dirty. They definitely need some TLC. The room was supposed to have a king bed but only had a queen and it was my son and I. Not impressed

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. You booked on-line and pre-paid your room. The booking was for a one queen sized bed room, which you received. I am not sure what the third party company charged you, but it might have been more than what you would have paid by booking with the hotel. I certainly apologize for your unhappiness with your stay, but again, unfortunately I cannot fix anything that was booked on-line with a third party company not our own. Hopefully you will stay with us again and book through us and we can show you what we are really all about.

"Best Best Western "

4
19/07/2017

If you are looking for a reasonable place to relax on your travells this is a great stop along the way. This best western is located on the west end of Salmon Arm as you come into town. They are a short 10 15 min walk to a strip mall witch has all you are looking for. The hotel has a fantastic pool and ampal parking a breakfast bar with is open from 7am till 12. The rooms are standard rooms queen and king size beds fridge and microwave's. If you are a family looking to stay I would suggest asking for an adjoining room. One room with two queen size beds and the other room with a king size bed with a door that joins the two rooms. The staff and management are very friendly and helpfull and will go put of there way to help with whatever it is you are looking for. Over all this hotel is fantastic clean rooms friendly and helpfull staff and very close to shopping and a pub for those who are looking for some adult time. I will stay here at the Best Western in Salmon Arm again. Cheers to all.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are so happy that you were totally satisfied with all aspects of your stay. We value our guests feedback and use it to improve our property and our service. Thank you for your input! We look forward to seeing you again. Until then, safe travels!

"Great place, nice renos"

5
19/07/2017

Pleasantly surprised by the renovations and upgrades at this hotel. Everything was very nice. Good rooms and breakfast. The exterior and rooms are nice and clean and attractive. The staff is friendly and efficient, All good!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, and such a nice review, too! We value our guests feedback and use it to improve our property and our service. Thank you for your input! Looking forward to seeing you again. Until then, safe travels!

"Nice hotel, not as nice as other Best Western Hotels"

3
18/07/2017

This hotel looks more like a motel, with the rooms access from the outside of the building, which I personally don't enjoy as much. The room was clean. Breakfast was good and there was quite a bit to choose from, for example waffles, cereal, coffee, eggs (scrambled and cooked) sausage, etc. Overall it is a good place to spend the night.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Yes, we are an Inn - Best Western Salmon Arm Inn, and so we do have outside entrances to all our rooms and amenities. I am sorry that you did not know this and were disappointed. I am happy to see that you enjoyed the rest of your stay. We value our guests feedback and use it to improve our service and our property. Thank you for your input!

"So-so pet-"friendly" hotel"

3
18/07/2017

We stayed at this hotel on our way back to the prairies from Vancouver. I did not get a good impression of the staff at check-in. One very exasperated woman blamed the other woman for not noting that we had a pet when she input our reservation. When we booked the hotel through points, there was no way to request a specific pet-room, so the person would not have known! Then they gave us a list of "rules" for the dog to follow. Most of them were just common sense but the sheet itself was a little insulting. The room was small and dark but pretty clean. We slept well and enjoyed the free breakfast in the morning where staff were very pleasant and helpful.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I apologize for the inconveniences you incurred while staying with us. I also apologize that you did not call the hotel to request a pet room as we have a limited number available. I will have to check into why you were not informed, thru the site you booked on, that it was required. We value our guests feedback and use it to improve our service and our property. Thank you for your input!

"Salmon Arm Stay"

4
18/07/2017

If you have mobility issues, you need to specify first floor accommodation is a must. Unless you have someone travelling with you to get breakfast on the second floor, you won't be able to take advantage of the free breakfast.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Yes, people with mobility issues should request first floor rooms as we have no elevators. As far as breakfast is concerned, we do cater to our guests with issues by bringing breakfast down to our breakfast room on the first floor. The first floor breakfast room is way too small to be of use during our very busy summer months, but it is used during the fall, winter and spring months. I apologize for the inconveniences you incurred while staying with us. We value our guests feedback and use it to improve our service and our property. Thank you for your input!

"okay stay"

3
10/07/2017

beetle and centipede crawling around in our room, two beetles actually. Outside our room smelled of rotten garbage, there was a homeless man drinking on the bench outside our room with garbage. The dumpster smelled really bad, and there was a pile of scrap metal and old microwaves ( 4 of them) where we needed to walk our dog( within the parking lot ) Staff was nice.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I am truly sorry for the inconveniences you incurred while staying with us. You came in with a pet and we had no pet rooms available but we kindly put you in one of our regular rooms so you would not have to try looking for a different place to stay. I apologize that the recycle company had not come by to pick up the microwaves and other recycling left at the trash site, but they work on their own schedule, as does the garbage company. If you had let the front desk know of the man drinking behind the hotel, we would have happily removed him for you. As far as the two beetles in your room, we are right next to the lake and unfortunately bugs come with our location. We try very hard to keep them under control, but sometimes they just escape us. Again, my most sincere apologies, and if you decide to stay with us again, just let me know and I will discount your room.

"Would stay again"

4
09/07/2017

Hotel is in great condition. Room was clean. Wifi was great. Air Condition a plus. Didn't get a chance to use the pool or free breakfast as it was just a quick stop on our way home from holidays. Would stay again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property and such a nice review, too! We value our guests feedback and use it to improve our service and our property. Thank you for your input! We look forward to seeing you again. Until then, safe travels!

"Trip home"

4
08/07/2017

Hotel is easy to access from the highway, but far enough off that we didn't hear any traffic noise. The room was a nice size for 2 people and clean and comfortable. The wifi was good. The swimming pool was on the cold side, but we utilized it anyway as it was a hot day. There weren't any towels at the pool, so had to walk to the office to get some. The breakfast was good and was free. We have stayed at this hotel numerous times in the past and will probably stay here again.

Heather H, General Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guest feedback and use it to improve our property and our service. Thank you for your input. The pool is at the temperature that is recommended by the health authority and unfortunately we cannot make it any warmer. We look forward to seeing you again. Until then, safe travels!

"Very nice"

5
04/07/2017

Front desk staff were great. Location to gambling, liquor vendors, market, fuel and restaurants was right on. Pool was cool and hot tub was hot. Great stay. I would recommend this Best Western to anyone staying in Salmon Arm.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, and such a nice review, too! We value our guests feedback and use it to improve our service and our property. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Satisfied :)"

5
30/06/2017

A little pricey, but it was a busy time of year & most places were a similar cost, so I understand. They had a pet room for me, & it was close to my car, & there was a nice patch of grass for the dogs to do their business. (It was a bit strange that I had to make a $200 deposit beforehand, because I paid with a debit card, not a credit card...but I had the same experience at another hotel on the same trip, so I assume its protocol now.)

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, and such a nice review, too! Yes, it is our policy to have a $200.00 deposit put down on either cash or debit. This is to cover any incidentals or damages. We value our guests feedback and use it to improve our service and our property. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Salmon Arm stay"

5
26/06/2017

The staff were very friendly, helpful and made you feel at home. The rooms were clean and the beds were comfortable. the breakfast selections are not like home cooking but were quite good. All in all it is a great place to stay.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. What a nice review, too!. We value our guests feedback and use it to improve our property and our service. Thank you for your input. Looking forward to seeing you again. Until then, safe travels!

"Great lodging"

5
25/06/2017

This hotel is good value for your money.There are many amenities close by. There is an indoor pool and hot tub, very clean.Check in was very efficient and very professionally handled. The breakfast was quite sufficient with good varieties to be had.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property and we value our guests feedback. We use this to improve our service and our property. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Best Western Salmon Arm"

5
20/06/2017

Driving across from Calgary towards Whistler - stayed at Best Western Salmon Arm - found our room to be very clean and comfortable. Although the hotel is located just off the highway - our room was quiet - we were not disturbed by any traffic sounds. Complimentary breakfast was convenient and offered all we needed to start our day. Would stay again if we were passing through.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, Such a nice review, too! We love our returning guests and hope to see you soon. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"SAlmon Arm Best Western"

4
20/06/2017

Nice rooms easy checkin and out. Very comfortable beds, the rooms were very clean and updated. Wireless internet was great. Staff was friendly and helpful upon checkin and again when I called the front desk with a question.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review. We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"A great stop off the highway."

5
17/06/2017

After nearly 12 hours of driving and ferries, I needed a rest for the night and found the best hotel I could have possibly asked for. Just a block off the main Highway 1, this hotel has been fully updated recently with modern decor, well maintained, spacious rooms and a nice check-in lobby. The staff were very friendly and kind, and immediately accommodated a discount rate applicable through my employer. They even had a tray of apples waiting at the desk. Breakfast was excellent, a great selection of fruits, juices, yogurt, pastries and the classic scrambled eggs and sausage. The TV in the breakfast room was tuned to the news channel, so I was able to receive road updates, and as it turned out there had been an incident on the highway, therefore I was able to adjust my route and detour. The room was very clean, good amenities, and quite frankly, it was one of the best nights sleep I have ever had away from home. Despite being near the railway tracks I didn't hear a thing from the trains passing. Nearby there are several good restaurants, a Walmart, gas stations and easy access back to the highway. The pool facility is well located in the center and in it's own building, so no kids are tromping around the halls all the time. Can say I would recommend this stop completely.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for the terrific review of our property. Also, thank you for recognizing a staff members that made your stay more enjoyable. We value our guests feedback and use it to improve our property and our service. We look forward to seeing you again. Until then, safe travels!

"2 day stay"

4
16/06/2017

We came in around Midnight with a big group without prior reservations. Front desk staff was AMAZING in getting us in and processed in a timely fashion. Rooms where great and breakfast was adequate. Overall staff was very friendly and helpful!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Also, thank you for recognizing a staff member that made your stay more enjoyable. We value our guests feedback and use it to improve our property and our service. We look forward to seeing you again. Until then, safe travels!

"Best Western Salmon Arm Inn"

4
09/06/2017

Great overnight stay, business or pleasure travel Low-key property with free WiFi, breakfast & parking, plus an indoor pool & a hot tub. Free Wi-Fi . Free breakfast Hairdryer, Coffee Maker, Non-Smoking, Iron And Ironing Board, High Speed Internet Access, Continental Breakfast

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review of our property. We value our guests feedback and use it to improve our property and our service. Thank you again for your input. We look forward to seeing you again. Until then, safe travels!

"Best Western Salmon Arm B.C."

5
07/06/2017

Our overnight stay was very convenient as a stopping point between the Vancouver area and Calgary, our destination. The included breakfast was very good, and we wished the dining room had been able to serve us dinner too! There is a good restaurant at the Chances Casino across the highway though there was a half hour wait to be seated.

Heather H, General Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Our stay at the Salmon Arm Best Western"

4
06/06/2017

The hotel is in a very convenient location.The staff is friendly and the room was clean and comfortable.The breakfast was tasty and the staff kept the room very neat and tidy.We would gladly recommend this hotel to our friends and acquaintances.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Clean, spacious rooms. Friendly staff"

4
06/06/2017

I chose to stay at the Best Western during my business trip because I have always had a good experience at this hotel. The staff is always friendly and courteous, and the rooms I have stayed in are always very clean and well kept. The hotel locations is also ideal as there is a grocery store and restaurant nearby, and it is a short drive into the downtown area of Salmon Arm.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review of our property. We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Excellent service at check-in"

5
05/06/2017

We had a problem arise with our BW points program which was completely resolved by the desk attendant. The room was clean, comfortable, good breakfast. Pool and Spa were clean and welcoming to use and enjoy.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, Such a nice review, too! We are always thrilled when our guests are happy. We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Neat & tiny hotel in beautiful environment"

5
04/06/2017

My friend booked this hotel so that we could stop over one night before we headed to Banff. The hotel is not large yet its room is spacious enough for 2 queen beds for 4 people. The breakfast room was full of guests yet we managed to get seats. There are quite a lot of varieties for the breakfast. It is nice to have 3 different flasks of coffee to select. It has wonderful scenery along the bridge. I was especially grateful for seeing the otters first time. They are so cute ;)

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to leave such a nice review. We love it when our guests are happy with us. We value our guests feedback and use it to improve our property and our service. Thank you for your input. We look forward to seeing you again. Until then, safe travels!

"Good stay"

4
01/06/2017

Hotel was under construction so there was some paint smell but not unbeatable. Pool was super cold and could use some upkeep but was still fun for the kids. Overall the hotel looked nice and met out expectations of best western quality.

"No Frills Motel"

3
24/05/2017

We stayed here on May long weekend to break up the drive between Calgary and Vancouver. Service at check in was very good, the employee at the front desk was very efficient and knowledgable. Even though it was quite busy and she was dealing with a difficult guest who had some confusion over their reservation she still was able to ensure all other guests were taken care of in a timely manner. Room itself was of average quality, and adequate cleanliness, but a bit dated and we found the small square pillows fairly uncomfortable. We found that although this hotel met our basic needs, for a similar price we were able to stay at more modern hotels during our BC vacation.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our property and our service. Thank you for your input.

"Clean, comfy and economical"

3
21/05/2017

Stayed here with three friends. It is located right in the middle of town, well furnished, clean and has very friendly staff at reception. Also included is WiFi (decent speed too) and they have a nice pool and hot tub too. It was quite busy though, if you want to park near your room then arrive before 7pm! Breakfast was tasty but quite limited in what was available, but there was plenty to go around. If I visit salmon arm on a budget again, I'll be sure to book!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, and such a nice review, too! We value our guests feedback and use it to improve our service and our property. Thank you for your input. Looking forward to seeing you again. Until then, safe travels!

"Pleasant stay"

4
21/05/2017

I was visiting family with my 80 year old mother. She needed to have a comfortable room and bed in a quiet area. We found the rooms comfortable, the breakfast well done, with a good selection of food items, including freshly made waffles, fresh fruit, yogurt, scrambled eggs and sausage. My mother likes plain oatmeal, which she enjoyed.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property, We value our guests feedback and use it improve our service and our property, Thank you for your input. We are very happy that your mother was pleased with things at the hotel. Looking forward to seeing you again. Until then, safe travels!

"Travelling through Salmon arm to Calgary"

5
11/05/2017

We were very impressed with this hotel. Heather on the front desk was professional, and accommodated all our requests and questions. Especially the need for a ground floor room. The hotel was very full but she placed us in a great, clean, well equipped room with very close parking. Thanks, Heather. Yous should get a bonus for your dedication and cheerfullnes.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for giving our property such a nice review. We love reading reviews like this! We look forward to seeing you again. Until then, safe travels!

"good sleep"

4
02/05/2017

The hotel is back from the highway and has minimal truck noise. The bed and breakfast were both pleasing. The next night we were in Medicine Hat at the BW and it was a bit more expensive there so this place had the edge for value.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our property and our service. We look forward to seeing you again. Until then, safe travels!

"Convenient, comfortable, friendly Hotel"

4
27/04/2017

We find this best Western very comfortable. Having all the items nesessary for a good stay. Clean and comfortable bed and bathroom. Good Pool & Hot tub. tasty Breakfast. Easy parking off the highway. Friendly and helpful staff.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Such a nice review! We value our guests feedback and use it to improve our property and our service. We love it when our guests are happy and satisfied with all. We look forward to seeing you again. Until then, safe travels!

"Decent"

3
20/04/2017

We stayed for 4 nights in a double queen room. The mattresses on the beds were a bit dated and should be replaced. The rooms were clean and the staff were excellent. Basic breakfast, with the danishes stale and hard on the last morning. Lots to do in the area if you like to explore.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our service and our property. ll items mentioned will be looked into and corrected. We look forward to seeing you again. Until then, safe travels!

"Request not even looked at."

2
14/04/2017

The hotel is okay but sits on train tracks at the back of the hotel, if you get one of these rooms you better be a sound sleeper. I only made one request and that was to be away from the tracks, I have stayed here before and know the noise. They put me one room away from the tracks, did not even look at my request.

Heather H, Front Office Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the problems you incurred while staying with us. You should have been notified about when your room was located and given the opportunity to change your room before you even checked in. Unfortunately, special requests made with online bookings do not always get put through to the hotel. The morning clerk should have been aware of your difficulties and offered you a recompense for your discomfort. You were offered a different room, which you did refuse. The rest of this matter has been dealt with via direct e-mail. Again, my apologies.

"Great Value with very pleasant staff"

4
13/04/2017

We were making an unexpected trip and booked while driving on blu tooth. This Best Western Booking staff was very accommodating and on arrival did everything right with awesome attitude. The booking person tooks us that the rooms at the front had less train noise which she did not have to do. The room was good value and the breakfast help us get on the road a little quicker. Yes we will stay with you again,Salmon Arm Best Western.

"Clean!"

5
07/04/2017

Very clean rooms. Exceptionally. Beds are average, not exceptional. Could use upgrading soon. Property is set back off the main highway enough that it was relatively quiet. You will hear the odd train go by though. Staff were lovely. Ample parking.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. And such a nice review too! So happy to hear that everything was great with your stay. We try very hard to meet and/or exceed you expectations and are thrilled when we do! Thank you again, and we look forward to seeing you in the future. Until then, safe travels!

"Worst Western"

1
31/03/2017

We had a booking at this hotel as an overnight to Revelstoke. We got caught in a huge storm on Coquihala Pass, and advised them we might be late- when we first got stopped. DriveBC opened the Pass again, so we didn't bother calling. However, they closed it again, and we spent 12 hours on the road sleeping in the car with no cell reception to be able to advise we wouldn't make it. They have refused to refund our booking. I've stayed in Best Western across Canada- I won't be again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I was truly distressed to read this review. We have never charged anyone who has not been able to make it due to road conditions. It's a hazard of where we are located and happens often. Unfortunately, you never gave your name so I could look up your reservation and make any corrections or restorations. Nor did you call the hotel at anytime after you got back into cell receptions area to let us know what happened. According to you, you called and said you would be late and that is the last we heard from you. I would like you to get in touch with me at the hotel and we will see if we can rectify this situation. Thank you for taking the time to let us know what happened, and looking forward to hearing from you.

"Great overnight stay"

5
30/03/2017

Perfect stay. Amazingly quiet, great breakfast, convenient location, friendly staff, large comfortable and clean room, Internet worked well. Wish we would have had time to use the pools. Overall, can't go wrong staying here!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for this lovely review! We love to hear when our guests are totally satisfied with all aspects of their stay. We look forward to seeing you again. Until then, safe travels!

"I like my Best Western"

4
27/03/2017

I've stayed in several the last few months as a truck driver. I like the smaller hotel. This place has its character. I like the older and smaller hotels. Staff were experienced. Drawback is small breakfast room.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. We value our guests feedback and use it to improve our service and our property. We realize that the breakfast room is rather small, which is why we have built a bigger breakfast room to be used when we are really busy. I hope you stay with us again and get to take advantage of it. Until then, safe travels!

"Convenient"

4
27/03/2017

Centrally located in Salmon Arm, near Hawaii 1, near restaurants and stores. Good parking, Breakfast was the typical type of Best Western breakfast. but well presented and the staff ensured that containers and plates were always full. Rooms were comfortable and clean

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it improve our service and our property. We look forward to seeing you again. Until then, safe travels!

"Clean and conformable "

4
17/11/2016

The hotel was clean and conformable. Friendly and helpful staff. The pool was a bit cool but the hot tub was the prefect temp. The breakfast had everything to choose from, ( make your own waffles, eggs,cereal, fruit and more)

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. We are always thrilled when our guests are happy with their stay. We look forward to serving you again, in the future. Until then, safe travels!

"Fine Little Motel"

3
14/11/2016

Stayed here for 2 nights recently. It is Motel style with rooms accessed from outdoors. It is small and well kept. All employees were very friendly from front desk to breakfast to the housekeepers. We stayed in a 2 queen room and it was clean and well laid out. The bathrooms are very small. There was a fridge, microwave & coffee maker in our room. Firmness of beds is a personal preference, but these beds were very firm & I found them too hard for my liking. We were not right at the back, but could hear the train, it did not bother us. I think the property should advertise 'train rooms' on their website & discount the ones at the back so people realize when they are booking & have a choice. This may help reduce complaints from guests. The breakfast area is very small as many others have mentioned. I have seen replies stating that a new area is being built, but I did not observe any sign of this during my stay. I just grabbed a tea & pastry & took it to my room as there was no room to sit at the time. This is a fine little motel & a good value in the area. I would stay again for a night or two or to use as a home base. It was worth the low rate that I paid. I would have a hard time paying more in high season as it is very basic.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. We have a policy to inform any guest, that has booked a particular type of room, if they are near the tracks to expect noise. If they wish, we are more than happy to reassign a different room to them, away from the tracks. We do have quite a few people who book the rooms near the tracks, as they like the noise of the train. Our new breakfast area is now finished and we will be using it when we are busy and have a lot of guests. This should make breakfast a much more enjoyable time. We take our guests feedback very seriously, and use it to improve our service and our property. Thank you for your input.

"Simple, functional"

3
19/10/2016

Simple, functional, clean, plenty of parking, basic breakfast, polite staff. It's really a motel. Room was clean and everything was working. However, it was very difficult to sleep with the pillows they have as they were SO SHORT. Pillows were made more like sofa cushions. Not comfortable. Really a basic hotel. I thought the rate was a little too high for what you get. You do get a complimentary breakfast. Not great, not bad. It'd get you going through the day...until lunch. This might be the best hotel in town...I'll look around for other hotels next time I am here.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. I am truly sorry you did not like the pillows in your room, but if you had let the front desk know about it, we do have other types of pillows on request. I do hope that you will stay with us again. Until then, safe travels!

"Train Train Train"

2
15/10/2016

This hotel is outdated on the inside and is right beside the CP rail line. Our room shook all night as the trains come through every 20 minutes. Brutal!!! It felt like the train was coming through the door!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Dear Richard D, Thank you for completing the survey regarding your recent stay at our property. I truly apologize for the terrible inconvenience you incurred with the train noise. It is our policy to let all guests know about the train and to move them to a different room if they feel that the noise will bother them. I must again apologize if the clerk whom checked you in failed to do so. If you had reported that the noise was bothering you, we would have happily moved you to a different room out of noise area. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 250 832-9793. Sincerely, Heather Howie @ 62115 Property Guest Services Manager BEST WESTERN Salmon Arm Inn

"Four day Thanksgiving trip"

4
13/10/2016

The Best Western was centrally located for our needs and was clean, comfortable place for us. The room was smaller then we what we normally use but it met our needs for mainly sleeping and showering. We used the continental breakfast once and was disappointed in the selection, taste and accommodating seating area but we did enjoy the hot tub, and the folks we visited with were helpful and friendly. We will stay there again when we return to that area.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We value our guests feedback and use it to improve our property and our service. We realize our breakfast area is too small, which is why we are building a new breakfast area that should be open in the near future. We will look into our breakfast selection and see about upgrading it. I wish you would have let us know what you would have like to see in the selection. We look forward to seeing you again. Until then, safe travels!

"On the road again"

4
29/09/2016

good value, good breakfast, clean & "current", convenient - was a quick stopover but comfortable and predictable - room amenities and access to breakfast good, internet strong, sufficient TV cable - a repeat stay for me and I'll be back

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to leave such a nice review of our property. We value our return guests and look forward to seeing you again. Until then, safe travels!

"Good clean place in convenient locatio"

5
26/09/2016

Nice comfortable quiet hotel. Good quality breakfast and the staff was very friendly. Enjoyed the pool and hot tub too. Close to downtown amenities, restaurant and casino. Very good value for the money. Salmon Arm downtown is an interesting place

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy day to write such a wonderful review. We are thrilled when our guests are so happy with everything. We look forward to seeing your again. Until then, safe travels!

"Best Value"

5
26/09/2016

Best value for $110 total a night. The place is new and our room had coffee machine, microwave and fridge plus free breakfast, pool and hot tub. Heather at the desk was friendly, courteous and helpful. Of the 10 places we stayed on our BC trip, this was our top pick. Judd VanderZalm Edmonton

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for the wonderful review! We all strive to meet and/or beat your expectations, and when we do we are thrilled! We look forward to seeing you again in the future. Until then, safe travels!

"A bit different"

3
25/09/2016

Friendly front staff. It's not the best place for light sleepers as the back of the hotel has a railroad track with a large curve. Very loud and shakes the bed. Funny the first time but it grew old fast. The breakfast was ok

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to write a review of our property. We value our guests feedback and use it to improve our service and our property. Yes, the main line for Salmon Arm runs directly behind the hotel, and all guests are warned of the noise and given the chance to move to a different room if they so wish. I apologize that you were inconvenienced by the noise. I hope you will stay with us again, and try a room away from the tracks. Until then, safe travels!

"Great for stopping over"

4
25/09/2016

Nice hotel laid out like a motel. Everything was super clean and very conformable. Check in and out was great, we got in very late. The front desk is occupied 24 hours a day. Very good breakfast but seemed a little congested probably because of their limited space for the sitting area. The train tracks are right behind the property so you will hear the train moving past but didn't hear any whistles.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. Yes, we are aware that our breakfast area is too small, especially when we are busy. That is why we are in process of building a new breakfast area, which should be open in October. I hope you'll visit us again and try out our new amenity! Until then, safe travels!

"Lovely"

4
20/09/2016

Located set back from the main road, this property is modern and well appointed as per usual BW standard. The rooms were very spacious and well equipped with free fast wifi and included breakfast. We stayed just 1 room away from the rear which faces the CPR but due to excellent sound insulation we could not hear the trains at all. Highly recommended.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for leaving such a great review of our property. We love it when our guests are happy and satisfied. We look forward to seeing you again in the future. Until then, safe travels!

"Great Stay!"

4
20/09/2016

Best Western was a great stay. We had a mix-up at check in with the room we had requested through Expedia but Heather at the front desk quickly solved our solution making it a great experience. If we were ever back in Salmon Arm, we'd choose the best western again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for such a nice review! We really appreciate it when guests leave great comments about a staff member who made their stay more enjoyable. We all strive to meet and/or beat your expectations, and when we do we are thrilled! Looking forward to seeing you again! Until then, safe travels!

"Family hotel with easy access off highway."

3
19/09/2016

Booked one night stay directly with hotel. Queen room was roomy complete with a microwave and mini fridge. Bed clean and comfortable. The hotel was sold out the night we stayed. Shortage of parking stalls in front of rooms. The breakfast was okay (standard fare, cereal, pastries, yoghurt, eggs and sausage, juice, coffee, etc) but eating area is far too small for the size of the motel, especially when it is full. Only complaint I have is, for some reason there is no towel bar in the sink area. (Tub and toilet in separate room). We were forced to just leave it lying on the counter or hang on a clothes hanger to dry.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy day to review our property. We realize our breakfast area is way too small, especially when we are busy, which is why we are in the process of building a new breakfast area. This area should be open by the 1st of October and should make breakfast a much more enjoyable experience. Yes, we have heard a few times about the lack of towel bars in the sink area. We are looking into putting them in each room. We value our guests' feedback and use it to improve our property and our service. Looking forward to seeing you next time you are through Salmon Arm. Until then, safe travels!

"Excellent for more than overnight stop"

4
16/09/2016

My husband and I have just stayed at this Best Western for 5 days while cycling in the area. I had booked ahead direct to the hotel. Requested King bed plus microwave and fridge and not at the back of the hotel. On arrival check in staff pleasant and welcoming and our room perfect to our request. It was on the outside corridor,upper floor. Very clean and modern. Housekeeping staff maintain a high standard. Breakfast had a lot of hot and cold choices ( no disposable plates/ cups!) but as others have mentioned on trip adviser it was a bit crowded most mornings. However Dulcy in housekeeping did a wonderful job keeping items topped up and the tables clean AND with a smile. She deserves a medal!. Swimming pool and hot tub really good after a long cycle ride.Others had mentioned noise from the nearby train but although we heard it it certainly wasn't a problem. We were extremely happy with our stay and we could walk into town and down to the wharf. We will certainly return.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review of our property. Yes, Darcy is a gem, and she is always happy. We are lucky to have her. We realize that our breakfast area is too small, especially when we are busy. This is why we are in the process of building a new breakfast area, which should be open by the end of September. This should make breakfast time much more enjoyable. We look forward to seeing you in the future. We love our return guests! Until then, safe travels! (and safe biking)!

"Good place for an overnighter"

4
12/09/2016

Stayed here to break car journey from Calgary to Vancouver. Check in was easy and quick. Room was clean and the bed was very comfy. Bedding was very clean. Surroundings were not too noisy so had a good rest.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for your nice review of our property. We love hearing when guests are satisfied with our service, property and amenities. Hopefully we will have the pleasure of serving you again in the future. Until then, safe travels!

"Armstrong Fair"

4
07/09/2016

We needed a room within driving distance from the Armstrong fair and this hotel suited our needs. Front desk was very friendly upon checkin. The breakfast room is a little bit small and crowded but served the purpose. Some gluten free choices would be nice as my husband has celiac desease. Our queen room was very comfortable and very clean.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We are aware that our breakfast room is much too small, especially when we are busy, which is why we are in the process of building a new breakfast area. This area should be open any time soon, and will make breakfast much more enjoyable. We do have some gluten free items but they have to be asked for. I hope you come and see us again and try our new amenity. Until then, safe travels!

"Very good hotel but bad parking"

4
27/08/2016

We liked that each room had outdoor access as it makes coming and going so much quicker and easier. Parking was our only complaint. Could not get close to our room and we prefer to be able to keep an eye on our vehicle (twice had to park around front of the building). And people going into the lobby did not park in the "lobby parking" but instead right in front of the lobby doors which blocks guests ways in and out. Offered a delicious free full breakfast, each day with scrambled eggs and sausages. Lots of things to choose from for a very good satisfying breakfast. Room shampoos were very nice (actually Pantene) and the lotion smells delicious! Lots of coffee and condiments in the room. Was nice to actually be able to have a couple of cups of coffee if we wanted or we could get a fill in the lobby until breakfast was over! There was a water leak in the room below the last morning we were there, and they thought it was from the tub in our room. It wasn't as we had not even ran the tub yet, but our room was asked to be searched twice. We totally get that they were trying to quickly track down the leak, but we were interrupted twice on our last day trying to organize our leave. But I would definitely stay here again and recommend it! Great quality for the price!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review of our property and services. I truly apologize for the interruptions you incurred on your last day, but it was imperative that we find the leak. We did and it was a pipe in the ceiling that had sprung a hole. We really appreciated your cooperation in this matter. We look forward to seeing you again, and know that your stay will not be interrupted next time! :-) Until then, safe travels!

"Great work by front desk staff"

4
26/08/2016

The staff worked hard to make sure I could get early checking while I was waiting for auto repairs. The room was clean and well kept. The location is very good; close to shopping and restaurants in the downtown area.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to leave such a nice review. Normally all we hear are complaints, so it's especially nice when we hear from happy, satisfied guests. We look forward to serving you again Until then, safe travels!

"Average Best Western, nothing special"

3
26/08/2016

We stopped for one night and the room was clean and spacious. The receptionist was friendly and helpful too. Plenty of parking for all size vehicles. The back of unit is right next to train tracks, so you may want to request something near the front of complex. Fair price booked online.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for the nice review! We are very happy when our guests are happy and satisfied. Yes, the north end of the hotel is next to the train tracks, and although the train does not blow its' whistle, it does make a noise going down the tracks. We always try to explain this to guests who have rooms there and, if at all possible, if the noise would bother them, we try to get them a room away from the tracks. This just doesn't work if the hotel is full. We look forward to serving you again. Until then, safe travels!

"Thanks for an amazing reception!"

4
25/08/2016

Basically, I blew it! I booked for the night before and it was paid for! Oy! The lady at the front desk helped me sort things out, made sure we had a room and basically rocked it! Thank you so much! The room was clean and comfortable, breakfast was well, not the greatest but passable.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Also, thank you for recognizing a staff member who made your stay more enjoyable. We all try to meet and/or exceed your expectations and when we do, we are thrilled! Do you have suggestions for breakfast? WE are in the process of building a new breakfast area to take the overflow, plus, because we are aware that our breakfast room is way too small when we are busy. Hopefully you will come stay with us again and try our new amenity! Until then, safe travels!

"Close to Highway"

4
25/08/2016

Second stay at this property, close to the highway, easy to get in and out with a vehicle, within walking distance to downtown, close to a liquor store, rooms where clean with a large flat screen and quiet air conditioner.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for the nice review! So happy you were satisfied with everything, and we hope to see you again. Until then, safe travels!

"The breakfast area is way too small"

3
22/08/2016

The room was good, bed was very good. The breakfast place is very croudy and way too small for so many people. You can't even move there. The eggs are microwaved, very gross. When having someone walking around for breakfast that could do a little better the quality of the food. For the area it's a little expensive I think.

Heather H, General Manager at Best Western Salmon Arm Inn, responded to this review
I was a little distressed to read this review. Yes, we are aware that our breakfast room has become too small, especially when we are busy, which is why we are in the process of building an additional breakfast area to take the overflow, plus. This should make breakfast a much more enjoyable time. I am sorry you did not care for our breakfast, many people think it's very good. As far as our rates go, we are extremely competitive with comparable properties in our area. In fact, we are much lower than some. I do hope you give us another try in the future. Come and see our new breakfast area, and hopefully we can impress you with our service and amenities. Until then, safe travels!

"Great room!"

4
16/08/2016

Service wasn't great, found the lady at the front desk a bit unkind; however, my room was immaculate and the bed was very comfortable. Great selection for continental breakfast in the morning, clean breakfast area with TVs and hot coffee. There was a pool and a hot tub, both of which looked well taken care of. Parking was a bit tight, maybe the hotel was full. Would definitely stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I apologize for the front desk attendant and will certainly check into this complaint. That is not our policy and I appreciate you bringing it to my attention. As far as the parking goes, yes the courtyard, where EVERYONE likes to park, gets very full when we are busy, but we do have two other parking lots around the hotel. It's just that everyone likes to park as close to their room as possible, which I totally understand. We look forward to seeing you again, when you stay with us. Until then, safe travels!

"Comfortable"

4
12/08/2016

A very comfortable hotel for us as we were passing through. We found the hotel offered everything we needed for an over night stop over. I am not sure I would stay for an extended amount of time however the room was comfortable and clean. There is an indoor pool which was offered but decided not to use as it was rather stuffy in there.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I am not sure what we can do about the "stuffiness" of our pool house, because if we open the doors that lets the bugs in, and also, then we cannot control that only registered guests can use the pool area. We take our guests' feedback very seriously, and try to rectify items that can be. We will look int a possibility of more fans in the pool house. Hopefully, we will see you again. Until then, safe travels!

"leisure trip"

5
11/08/2016

We really had a great time, the location was perfect. The staff was very kind and helpful. The hotel was very clean and minimal noise. All in all, we enjoyed our stay and would recommend it highly. The breakfast area was a little tight however. Because of the popularity of the hotel, they might consider enlarging their breakfast room. But the breakfast itself was very good!!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I am so glad that you enjoyed your stay and our service. We are in the process of building a new breakfast room, which should be open around the first part of September. This should take the overflow plus and make breakfast a much more enjoyable time!. Looking forward to seeing you again. Until then, safe travels!

"Very Clean and Comfortable"

4
10/08/2016

Nice motel, easy access to get to and around other restaurants. Very nice, clean rooms. The breakfast was very nice, although the room is very small but the staff made sure to keep everything filled and ready. We had booked a King Size bed but due to a problem with the door we were not able to have that room and were put in to a room with two Queen beds. While the room was comfortable and the manager helpful we would have thought they might have given us a small discount for not getting what we had booked but other than that, no concerns. Would stay again if in the area.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I am truly sorry that you were unable to stay in the type of room you had booked due to a maintenance issue. I apologize that we did not offer you a discount because of the inconvenience you had moving to a different type of room. Perhaps, if you stay with us again, we will discount your next stay. If you are making reservations for the future, please e-mail me at [email protected] - Attention: Heather Howie, and I will make sure you are looked after. Until then, safe travels!

"good value"

4
06/08/2016

this is a favorite stopping off spot on the way to vancouver. a lovely little town = lots to see and do. pleasant staff, good location, reasonable size rooms, good breakfast but small, crowded breakfast room - overall good value

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy day to leave such a nice review of our property and our town. We realize that our breakfast area is way too small, especially when we are busy, which is why we are in the process of building a new breakfast room to take the overflow plus. This room should be open mid to end of August. I hope you will come back and try our new rooms! Until then, safe travels.

"Too close to Railway"

3
03/08/2016

Don't stay at the back of the hotel - trains running all night long. I had very little sleep. Room, staff and breakfast were all great. It was nice to have hot options for breakfast. We wanted to book a BW hotel for the next leg of our trip and asked at the front desk if they could do that for us. We were told that they were not able to that and we would have to to that online. It was surprising to me that they could not connect with other hotels in the chain.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I was truly distressed to read this review. We always tell people if their rooms are down by the tracks, and if the noise will bother them, we try to move them to an alternate room further away from the tracks, if we have rooms available. When you book on-line and request a particular type of room, they just put you in whatever room we have open. Booking directly with the hotel would alleviate this. As far as the front desk staff member who told you we not able to book rooms for you somewhere else! I have looked after this immediately and thank you for letting me know. Of course we book reservations at other Best Western Hotels for our guests! This is in our training, so obviously I have to do some further training to do! Again, I apologize for the inconveniences you incurred while staying with us, and hope you will give us another try, so we can show you our improvements.

"Awesome"

4
31/07/2016

Super nice lady kindly found us a room.. It was the very last one I think. Basic room, queen bed. Super clean and comfortable. Affordable price. Free breakfast and nice pool and hot tub. We will be back for sure. Compared to the other hotels available we are very happy to have found this one. Tho other choices were over 300 a night or not worth staying at.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to post such a nice review of our property. We take our guests feedback very seriously, and strive to exceed in the service department and with our amenities. We love it when we succeed! We look forward to seeing you again in the future. Until then, safe travels!

"A decent hotel"

3
31/07/2016

Stopped over for one night. Price was fair for what you got. My room was clean, air conditioner worked like a charm and front desk staff were friendly. It's right off the highway and I didn't hear any noise. The morning breakfast that was included in the price of the room was just fine. It had eggs, sausages, waffles, yogurt, cereal, fruit, pastries and coffee. Tip for breakfast....If you use the waffle maker, once you pour the batter in, flip it or it will keep beeping at you. Haha.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
This review made me grin! Thank you for taking the time to post such a great review of our property, and I love your sense of humor! I hope that we have the pleasure of serving you again in the future. Until then, safe travels!

"Nice place to stay"

5
31/07/2016

This hotel is well maintained and clean. The bed is comfortable and the room size is good. The staff here are friendly and patient. I am traveling with young kids and they enjoyed the facilities here too. If I was to be back in Salmon Arm, I would stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to post such a nice review of our property. We take our guests' feedback very seriously, and use it to improve our property and service. We look forward to possibly seeing you again in the future. Until then, safe travels!

"Great service"

5
31/07/2016

On a very busy, very hot summer day, Jim at the front desk was great. He also had a trainee working for him but he handled all our questions with aplomb and when we had a slight issue with our room, he attended to it immediately and dealt with it as well as could be expected. The building is older and the rooms are a bit tired, especially the carpet but it was clean and some updating had been done inside. The location is good, far enough off the highway to be quiet and if you didn't know the railway was right behind you wouldn't have known. We were on the ground floor and heard no noise from above. There are stairs but no elevator. There is a fridge and microwave in the room. We found the beds and pillows comfortable. There is a nice health food store out front. The included breakfast was a bit better than usual with real eggs and a good variety of baked goods though the area to sit was small and can be quite busy first thing. We would definitely stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. Our staff tries very hard to meet and/or exceed your expectations, and when we do, we are thrilled! We take our guests' feedback very seriously. We realize our breakfast area is too small for when we are busy, which is why we are in the process of building an additional breakfast area, This should be open mid to end August. I hope you will stay with us again and try our new amenity. Until then, safe travels!

"Comfortable, busy hotel"

3
28/07/2016

Very nice rooms and pleasant staff. Very busy hotel and congested parking. The breakfast room is extremely small and crowded for the number of units. Did like that we were on the ground floor and could park in front of our room. I would stay here again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time to review our property. We take our guests' feedback very seriously and rely on it to improve our service and accommodations. We are aware that the inside courtyard parking is the first to fill up, as everyone wants to park right in front of their room, but we do have two other parking lots with our property so there is plenty of parking. Unfortunately not all of it is right close to your room. We are also aware that our breakfast area is way too small for when the hotel is busy, which is why we are in the process of building a new breakfast area to take the overflow, plus, and should be open mid to end August. I hope you will stay with us again and check out our new amenity. Until then, safe travels!

"Good hotel great location"

5
27/07/2016

Nice motel a little dated but clean and comfortable. The pool was nice and clean. breakfast was not as good as it could have been sausage and eggs need to be piping hot. The salmon arm water slide park is right next door. Overall a good stay. Excellent fresh fruit just down the road. Lots of good restaurants. Beautiful lake with rentals.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. Yes, we are an older hotel that is very well cared for. We just did an all room total hotel renovation, and are in the process of building a new breakfast room to accommodate all the people who stay here. We take our guests feedback very seriously, and will look into the points you made, correcting items as quickly as possible. Hopefully you will stay with us again and see our improvements. Until then, safe travels!

"Great Staff, Small Spaces"

3
25/07/2016

The staff at this location were phenomenal. So friendly and helpful, and quick too! The room was average but clean, and the breakfast area is FAR too small. Overall experience is still good and would stay again as long as prices stay affordable.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time out of your busy schedule to leave such a nice review! We are aware that our breakfast area is way too small for when we are busy. We are in the process of building a new breakfast area, which should be open mid to end August, and this should take all the overflow, plus. I know this doesn't help for right now, but we are trying to get it finished as soon as possible. I hope that you will try this new amenity when you stay with us again. Until then, safe travels!

"Best western Salmon Arm Inn"

4
24/07/2016

We enjoyed our stay in this upgraded motel site. great Staff, a lovely big room, super pools and hot-tub. We're into walking and our chosen restaurant was an easy 15 to 20 minutes walk. Excellent! There was a Railway track close by, but we didn't even realise it until we stepped out of room. Everything was nice and quiet.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for your great review of our property! WE love that you enjoyed your stay with us and look forward to having you stay with us again. We love our return guests! Until then, safe travels!

"An adequate half way stop on driving to Banff"

3
22/07/2016

At the end of a long day the motel was a welcome sight. The room was comfortable although if you have an upstairs room, be prepared to carry your luggage up stairs! The hair dryer built in to the bathroom did not work but a call to the front desk brought a replacement. A nearby pub provided us dinner and a few drinks. The breakfast was adequate but the coffee was poor.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We take our guests' feedback very seriously and try to improve our amenities accordingly. If there are any improvements, other than the coffee!, that you would like to make for our breakfast room, please drop an e-mail and let us know. We are in the process of building a new breakfast room, which should be open mid to end August, and that should help the with the overflow of people when we are busy. I hope that you will stay with us again, and see how we have taken your recommendations. Until then, safe travels!

"A Very Comfortable Stay"

4
21/07/2016

This hotel is ideally located in the centre of town. The rooms are clean and comfortable and well equipped. The staff are excellent. Very friendly and accommodating. The hotel provided a very good hot breakfast which added to the great value for this hotel.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for your great review of our property! We are happy that we met with all your needs and that our amenities were so well received. We look forward to seeing you when you stay with us again! Until then, safe travels!

"Small TownFriendliness!"

5
20/07/2016

We stayed there just this past weekend ... There was a bike rally going on in a neighboring town and they were nearly full but we managed to get the last room here. 2 adults and 2 tiny toddlers - and we were really pleased! Room was nicely done, very clean - and big bonus, safe for the 2 babies ( no exposed cords and electrical outlets) My daughter enjoyed the pool with the 2 yr old - I enjoyed being cool from the hot evening sun in the room with the baby! I appreciated that we were offered the pool towels at check in and did not have to go back later to ask for them or use our bath towels. Really nice staff here, front desk, maintenance, housekeeping ... Something I enjoy about a stay in smaller towns. Helpful, relaxed and pleasant people work here. Grounds were well maintained, no litter or butts- saw a gentleman making rounds checking for this kind of thing. The big surprise for us was the continental breakfast - We were anticipating the typical fruit and muffin spread and were surprised by the array for breakfast from hot sausages and scrambled eggs, boiled eggs, cereals, muffins,fruit, waffles, toast, you name it, even cookies! I know I am probably missing items that they had present, but it was a welcome surprise to say the last. Staff were topping everything up constantly so it was fresh and hot. Trays were available so we took the breakfast to our room... a relief for all if you have ever seen a 1 and 2 year old eat! Right next door within the same block there was also a grocery store and then a liquor store. We were glad to have them so close and picked up some fruit and organic foods for the next leg of our trip. ( excellent quality grocery store!) The train tracks are near but we found it a non-issue. We were the first floor and third from the end closest to the tracks and we never noticed anything beyond the distant hum of the train - if you listened for it. There were no horns. If it wasn't for my taking a walk around the rear parking lot, I doubt I would have known there were even tracks there.This was one of the quietest rooms we have had honestly. The beds appeared to be new and were very comfortable. Clean, comfortable, nicely appointed and friendly - I wish I encountered more hotels like this in the middle of tourist season - and sincerely wish more city hotels were like this! We will be back and will plan our trip accordingly so this is one of our consistent stay-overs. I recommend this hotel for business people as well!

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for the lovely review of our property! We are so happy that you have become regular guests with us, and we look forward to seeing you again and again. Just for information, we are in the process of building a ne breakfast room because we are very aware that our breakfast area is too small when the hotel is full. It should be open mid to end of August. This should take all the overflow guests and make breakfast time more enjoyable. But, you will still be able to take breakfast to your room if you like! Looking forward to seeing you again! Until then, safe travels!

"Good motel with a reasonable price"

4
20/07/2016

The rooms are spacious, comfortable and new beds, the motel is clean and good service. The complimentary breakfast is quite good. The motel also provides a swimming pool, what is great of you have teen and kids. Definitely, a safe and good place to spend the night on your way to Vancouver or during your stay in Salmon Arm.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to give our property such a nice review! We are happy that our amenities worked out so well for you. We look forward to seeing you when you stay with us next time. Until then, safe travels!

"Cockroaches on our door! "

2
18/07/2016

Everything was pretty average about the stay here until the morning when we saw a couple of cockroaches on our door!! I freaked out! Feeling very frustrated that we had all our bags open all night and that I have a baby!!! When my husband approached the front desk, the man at the front shrugged his shoulders and said 'really? Cockroaches?' In an I don't believe you or and I don't care attitude. No customer service what so ever!! NEVER STAYING THERE AGAIN!! probably avoiding best western from now on.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
I was truly distressed to read this review. We DO NOT have cockroaches on our property, but we do have rather large bugs that come from the lake that we are right beside. I am very sorry that there was one on the outside of your door when you were leaving. I understand why you freaked, they are rather ugly bugs! The morning clerk should have paid more attention to what you had to say; his performance was not acceptable, and that is not how our staff are trained to deal with customers. Obviously more staff training is in order. Again, I apologize profusely and do hope that you will visit us again so we can show you what we are really like. If you would like to contact me directly, please feel free to do so at any time. Respectfully, Heather Howie

"Vacation, passing through"

4
16/07/2016

The room was newly renovated and very clean. Breakfast was very adequate with lots of choices. The room was very large with lots of space and extra tables etc. It was a very popular motel as there was no vacancy and the parking lot was full.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for your review of our property. We take customer feedback very seriously and are happy when our guests are happy. I hope that you will stay with us in the future and try out our new breakfast facility that should be open mid to end of August. Until then, safe travels!

"Great Best Western"

4
10/07/2016

Our stay at this Best Western was great except for the noise from the railroad tracks behind the hotel. Probably better to get a room in the front of the hotel versus the back. The food quality was good. The breakfast room is way too small for the size of the hotel. We ended up eating breakfast outside 2 out of 3 mornings.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I am sorry that your room was by the tracks, we try hard to move people to other rooms if the noise will bother them. Unfortunately, when we are full that is not always possible. The easiest way to alleviate this problem is to book direct with hotel and request a room away from the tracks. This will guarantee you a quiet room. We are aware that our breakfast room is much too small when we are busy. We are in the process of building a new breakfast room, which will take the overflow and make breakfast a much more enjoyable process. I hope you come and stay with us again and try our new amenities. Until then, save travels!

"Clean friendly stay"

4
08/07/2016

over all a great place to stay for a night on the way too or back from Vancouver from Calgary. the beds were comfortable and the rooms clean. the location right off the hwy makes for getting going in the morning very quick.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. We love hearing from our guests, particularly when they are pleased with everything! We hope to see you again when travelling through Salmon Arm. Until then, safe travels!

"Happy Clients"

5
06/07/2016

We were very happy, Service excellent & friendly staff. The staff were very accommodating.as well. We were going to stay at Salmon Arm's BW Hotel however found out they no longer accept dogs therefore had no make other plans.. We were very disappointed to hear this because we used to always go to this location when heading toward the coast . I

"Comfortable beds and excellent staff"

5
01/07/2016

We have stayed at this hotel many times over the past few years and felt it to be amongst the best in Salmon Arm. Excellent rooms with comfy beds, good facilities and priced more or less the same as all the comparable hotels in the area. They are making a good effort to be as green as they can and it will be very nice when we can get back to see the much needed expansion for the breakfast room. Breakfast is the usual BW style, maybe a little higher quality than some around the area. The staff are excellent and always helpful, with a good knowledge of the area.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for terrific review! We love it when our guests are happy and telling others about their stay with us. We look forward to seeing you when you stay with us next time. Oh, yes, the new breakfast room should be up and running around the middle to end of August. We are all looking forward to that! Until then, safe travels!

"Comfortable."

4
20/06/2016

Clean and comfortable, but rather expensive. Could not use in-room coffee maker because plug-ins in sight did not work. Bathroom rather small. Had expected more for the price. To be honest, this was the first time I stayed with family at this establishment.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. I am sorry you found the room small and the price too much. We have just entered our high summer season for rates, and our rates are more than competitive with the other establishments in town. With our newly renovated rooms, I have never received a complaint of the rooms being too small. That is, all except our breakfast room being too crowded when we are full. That is why we are in the process of building a new breakfast room, which should be open soon, to take the overflow and make service better. I hope that you will stay with us again and we can accommodate you in the largest room we have. Until then, safe travels!

"Excellent place to stay"

5
06/06/2016

Room was large and equiped with a fridge and microwave. Very comfortable beds. We had a ground floor room which made loading and unloading the vehicle extremely easy. Located close to all amenities. Would definately stay there again.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. What an excellent review! We are pleased that you enjoyed your stay so much, and that you are wanting to stay with us again. We strive to meet and/or exceed expectations are are thrilled when we succeed. Thank you again, and looking forward to seeing you again. Until then, safe travels!

"Great Experience"

5
05/06/2016

Right from check in it was a very pleasant experience. The staff were very helpful and the room was the cleanest I have seen in a long time at a hotel. It was very quiet at night. Close to lots of amenities. It was more than I wanted to pay but worth the money.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to give our property such a nice review. I'm sorry that the price was not to your liking, but we are comparable to the other hotels in town, who offer the same amenities. Hopefully, you became a Best Western Rewards member so that you are entitled to a discount rate at all Best Western Hotels. We hope to see you again, whenever you are passing through Salmon Arm. Until then, safe travels!

"Lovely spot to stay"

4
05/06/2016

When we arrived at the Best Western in Salmon Arm we were greeted by very friendly and helpful staff. I have some mobility issues and we had been booked on an upstairs room. She asked if we would like to have it changed. She changed it and upgraded us. The room was very nice, the bed very comfy and the shower was the best we have had so far on this trip. My only complaint would be the breakfast area. It is way to small for the size of the hotel. Don't really know how it could be changed. The breakfast was very good with lots of choice. The pool and hot tub were very nice and the area was very clean.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for your lovely review of our property. Yes, we are aware that the breakfast area is very crowded when we are full. We are in the process of building another breakfast room, to take the overflow, and it should be open very soon. We appreciate our guests' feedback and take it seriously. It is how we become aware of situations that need correcting. I hope you will stay with us again and try out our new breakfast room! Until then, safe travels!

"A one night stay in a lovely little town"

4
03/06/2016

My husband and I spent a day and a night in Salmon Arm. We hadn't been there for a number of years so were pleasantly surprised at the facilities in the town: lovely walks, a great wharf, a nice Mexican Restaurant, and very good accommodation at the best Western. The best Western is right off the main highway through town. It has a very nice up scale market next to it with a bistro on the top floor serving deli style food. It is licensed. There is also a pub within walking distance. There is a water slide close by for kids and a casino across the highway for adults. it's a bit of a walk into town if you are older but younger people would have no difficulty doing it. The area around the facility is all flat and easy walking. The facility is an older motel style but the inside has all been updated and extremely clean. The whole property is clean. The beds are very good and all the rooms have air conditioning and a fridge. the rooms are a bit dark but they make up for it on the cleanliness and the beds.The property has a pool in it's own facility--indoor. We didn't use it but it looked inviting and very clean. The staff were friendly and efficient. The breakfast was the typical Best Western but there was plenty and the dining area was organized and clean. The whole area has lots of beaches and water activities and is geared to tourists. We enjoyed our stay at the Best Western and would recommend it to anyone--young or older. B Ferguson

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for the wonderful review of our property and our lovely town! We are so pleased that you found absolutely everything to your liking. We hope to see you stay with us again. Until then, safe travels!

"Over night on trip to Vavcouver"

5
03/06/2016

Located just off of the highway so very easy to get too. Pub with good food a two minute walk away. Breakfast room a bit small for the number of guests but there was a quick turnover. Really nice woman at check-in and very quick efficient young man on check-out.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for the great review of our property and staff. We are aware that our breakfast room can be a little crowded when we are busy and that is why we are building a new breakfast room to be open when we are busy. It should be open in the very near future. We look forward to having you stay with us again and we can show you our new facility. Until then, safe travels!

"Pricing"

3
02/06/2016

disappointed that we were charged for 4 adults when due to illness my son and daughter-in-law could not make the trip so only myself and husband stayed in the room Staff advised there was nothing they could do to help us with the pricing of the room....felt the $175.00 we paid was rather high

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Dear Diane O. I apologize for the inconveniences incurred when you stayed with us. Unfortunately, you booked through Expedia, and pre-paid your room to them. We collected no money from you and we did not set the rate, Expedia did. Therefore, I was unable to adjust your rate but did inform you that if you called Expedia and they were willing to reduce the amount they charged, I was willing to accommodate them. You refused to call them. Also, you checked in really late and our pool was closing in half an hour. I volunteered to leave it open longer if you wanted to use it, you said you did. I left it open 45 minutes longer than usual. No one was in the pool house when I went to close it down, yet you said we only left it open 15 minutes past closing time. I am truly sorry that you were so unhappy with your stay with us. We tried to be accommodating to all that you wanted or needed, as we do with all our guests, but unfortunately our hands were tied on some of the things you requested. I hope that you will stay with us again and we can show you how accommodating the staff is and how beautiful the accommodations are.

"Clean, Comfortable and Affordable"

4
31/05/2016

Great hotel. Rooms are large & clean, breakfast is great and met the needs of our children. The staff is friendly and helpful. The kids enjoyed the pool. We will stay here again in the future and reccomend to others.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. We love that you found everything to your liking and that you will stay with us again. We treasure repeat guests. Looking forward to seeing you in the future. Until then, safe travels!

"Recently upgraded; very clean and comfortable"

4
30/05/2016

We enjoyed our one-night stay at this hotel - clean and comfortable, with very friendly staff. Good amenities in the area (restaurants, laundry). Best value in town! Morning breakfast was good, but very busy as everyone tried to check out and hit the road.

Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you so much for taking the time out of your busy schedule to do a review of our property. We are pleased that you like our amenities and staff. We are also very proud of our renovations and are thrilled you noticed. As for the crowded breakfast room, we are in the process of building another breakfast room for the overflow, and it should be ready and open very soon! I hope to see you stay with us again! Until then, safe travels!

"Huge rooms-tiny dining area!?"

4
29/05/2016

Stayed here one night as a stop over point, motel has been very recently refurbished - our room (215) was huge! There was a pool and hot tub for use however due to a large children's group of lacrosse players the pool was taken over. Breakfast was basic but good, however again we came across the lacrosse team so what could have been nice was turned in to waiting and jumping at any spare table (before someone that doesn't know how to queue does!) and not being able to see or get to any food or drink without a wait. The breakfast area needs reviewing and expanding to cater for the amount of rooms. Not much around unless you are willing to drive - which we didn't want to do due to driving a lot each day.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for your review of our hotel. I am sorry for the crowd at breakfast, but we are aware of this and are in the process of building a new breakfast room to accommodate the overflow of people. It should be open very soon. We hope to see you again in a future stay and show you that we take our guests' feedback quite seriously. Until then, safe travels!

"Passable"

3
25/05/2016

On the whole a nice stay. Negatives - our room (120) stunk of cigarette smoke and the air conditioner didn't work properly. We were by the pool and there were lots of flying bugs. Positives - clean, comfy beds and the breakfast was great, wifi worked well. Front desk staff friendly and helpful. This is not a pet friendly hotel, although one website said it was. Pub next door and Chances casino across the street

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for taking time from your busy day to review our property. I was upset to hear your complaint about the smell of smoke in your room. Our hotel is fully non smoking and has been for a few years now. Our housekeepers are very careful to use special machines to purify the room if someone has the ill manners to smoke in the room. We have just installed brand new HVAC systems in all the rooms, for air conditioning and heating, thereby making the older models, that are on the back wall, obsolete. They have been disconnected. If notified, the front desk would have either been able to fix the air conditioner, or move you to another room. We don't want our guests to be inconvenienced in any way. Also, the same is true for the smoke smell, we would have happily moved you to a different room if you had let us know. Unfortunately, there is not much we can do about the flying bugs that are attracted by our lights, as we are right next to the lake. I hope that we will see you again in the future. Until then, safe travels!

"Very comfortable"

4
23/05/2016

A very nice place for the cost. Friendly staff, clean comfortable room. The breakfast was very good. Our room was in the back and we could hear the train at first but it did not disturb us during the night. There were a lot of bugs flying around the back area of the grounds. Probably because of the proximity to the lake.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. We love hearing that guests enjoyed their stay and the amenities we offer. You are right; unfortunately, there is not too much we can do about the flying bugs that our lights attract. I am happy to hear that the train noise did not disturb you, but you are right again, closer to the south end of the hotel is definitely a little quieter. I hope we get the chance to see you again. Until then, safe travels.

"Clean"

4
23/05/2016

The room was clean. The bed was very comfy. The hotel was an excellent choice for convenience of a lacrosse tournament. The parking was not great as there was no set parking and people would park in front of your room.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for your nice review. We take pride in our property. Unfortunately, there is not too much we can do about the parking as it is split between three different lots and EVERYONE wants to park right next to their room! Thanks again, and hope to have you stay with us again. Until then, safe travels!

"Very nice rooms"

3
22/05/2016

Was vary relaxing environment, king size bed nice and soft , but the pillows were to thick, could hear and feel the train go buy, parking was hard if you own a pickup, very nice pool, very nice staff......, I was impressed with the breakfast, fresh scramble eggs, sausages, waffles, hash browns, cereals, pastries, and of course..... Coffee.... Very good continental breakfast

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for the nice review of our hotel. We love hearing from our guests, especially when they are happy. When you stay with us again, ask at the front desk and we will gladly give you different pillows. Until we see you again, safe travels!

"Friendly Staff great location"

4
22/05/2016

The staff were very friendly and helpful, and the hotel was clean and comfortable. It was in a great location, close to where we had to be. We would definitely recommend this hotel to others and would stay there again the next time we are in Salmon Arm.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for writing such a nice review of our property! We love our guests' feedback and really appreciate it when they take the time to write a review. Hope we see you again in the future! Until then, safe travels!

"Overnight in Salmon Arm"

3
22/05/2016

This was the first night out on a cross continental road trip. The hotel location was fine. the pool useful as it had been a hot day. The rooms were rather dark, but like most BW, the rooms were adequate and the breakfast standard. I would stay here again.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our property. We certainly enjoy meeting people from everywhere and going on exciting journeys! Thank you for staying with us and we look forward to having you stay with us agin. Until then, save travels! Heather Howie

"Decent place with pool. Hotel under renovations"

3
18/05/2016

First time staying at this hotel in Salmon Arm. Price was reasonable, has pool and hot tub and includes breakfast. The hotel was busy during check-in (~8pm on Thursday night) so waited about 10-15 minutes. 2 other parties arrived at about same time. Got checked in (we were on 2nd floor by the back of the hotel near pool). Rooms were a bit dated (perhaps they haven't got to these rooms for the renos yet). There were trains we could hear as we are close to the tracks however even though trains run all night it didn't wake us up. Pool was ok (didnt go in though) and hot tub was warm and needed some cleaning. Breakfast was better than average as it included waffles, cereal, some hot food (cooked in plastic in the microwave), yogurt, coffee, tea, bread, muffins etc. I didn't eat the microwave cooked scrambled eggs. The kitchen staff was very busy and kept everything well stocked and organized.

"updated facilities"

4
17/05/2016

Four of us stayed in a couple of rooms which had been recently refurbished. The rooms were of a good size and well equipped for this type of facility. The beds were comfortable and the units were quiet. We would have liked to be able to open a window - they are all fixed. This meant that we had to run the air conditioner all night. It is a newer generation and makes considerably less noise than the old ones which are still mounted in the wall. We were pleasantly surprised at the great selection of items at breakfast which is included in the room price. We did not use the pool. We would stay here again.

"A Nice place to stay"

3
17/05/2016

It's a decent place but they have a lot of workers staying there who take over the free breakfast from 700 AM till 800 AM. No place to sit for seniors who get up early. Small seating area. Lots of "Yahoos" on the weekend who make a lot of noise but not all night

"ok for smokers"

3
17/05/2016

Picked this hotel as smoking is allowed. The rooms were quite dirty. The "hide a bed" I wouldn't even sit on never mind sleep. A request made for a microwave a month in advance was not honored and took 3 hrs before it was brought room, plunked down and not even plugged in. So unless your a smoker, do NOT waste your money. The cleanliness was almost non existent, service was poor.

"good overnight stay"

4
17/05/2016

good clean modern rooms, coffee maker in room Easy location to find and to get back on the highway Nice breakfast area Was a quiet stay heard no highway noise Next door to pub / restaurant , convenience store

"trains"

2
16/05/2016

do not expect to sleep, 2mile long trains 2-3 times an hour all night, as close as your backyard , Furniture rattles, bed thumps. who thought building a motel this close to the main east/west rail line was a good idea???

"A Quick Stopover"

3
15/05/2016

We stayed here for one night at the end of April. We are a family of four and stayed in a double queen room and I would rate this place 3.5 stars. We checked in after 10pm and it was a struggle to find parking as we were the last guests to arrive and they were sold out. There are train tracks at the back of the parking lot and trains do go by regularly, depending on where your room is located and how sensitive of a sleeper you are, it may affect how well you sleep. I was the only one in my family who heard the trains and our room was on the 2nd floor and half way between the front and the back parking lot. Although there are no elevators, accessing the room from the stairs was manageable, I could see how elderly people would struggle with their luggage. The room was well laid out and the beds were comfortable. Everyone enjoyed their sleep and the room had a decent shower. The free buffet breakfast was a great way to start the day....there was lots of variety and we got there at a good time as there was plenty of seating as well. We did not get to utilize the pool, it was closed when we arrived and was not open until after we left in the morning. It looked nice, it was in a separate building and looked well maintained. Overall, we enjoyed our stay and would choose to stay here again as a layover for the long drive from Vancouver Island to Alberta.

"Great service and very comfortable"

5
10/05/2016

The great staff that greeted us was just the beginning of a very comfortable stay. We only checked in for 1 night on our way to Vancouver. The breakfast was wonderful and the cheery staff a warm way to start the day. Very comfortable beds and Wifi was pretty good too.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am so pleased to see this review of our property. We love it when our guests have nothing but good things to say! I hope we get the chance to impress you again in the future. Safe travels!

"Good Value for a Night's stay"

4
09/05/2016

I was looking for a place to stay overnight between Calgary and Vancouver. I considered a few options based on searches at the various on line hotel websites. I found that booking direct with Best Western and using CAA membership gave the best rate along with the flexibility to cancel on check in day if my plans changed. When I arrived at the Salmon Arm Best Western the check in experience was great, room very clean and quiet. Breakfast was good with great service. Internet was reliable and fast.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for taking the time out of your busy schedule to review our hotel and staff. So often we only hear the negative that it is great when we receive such a nice review. We always try to meet and/or exceed expectations and are thrilled when we do. We look forward to serving you again in the future! Until then, safe travels!

"Great stay!"

5
09/05/2016

We had an overnight in Salmon Arm and were very impressed with this Hotel. Quiet, clean and comfortable! Good location as well as it is just off the main highway through town. Continental Breakfast was abundant, well restocked and busy! Would highly recommend choosing this hotel for your next stay accommodations.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for taking the time to give our property such a nice review! We try very hard to meet and/or exceed your expectations, and when we do, we are thrilled. We look forward to seeing you again in the future. Until then, safe travels.

"Very friendly staff, excellent breakfast, comfortable clean,newly updated rooms."

5
03/05/2016

We stayed one night on our way home to Boston from Victoria. The rooms were comfortable, clean, and pleasantly decorated. The staff was very friendly and helpful. The hot complimentary breakfast was one of the best we've had in a hotel of this class--scrambled eggs, hard boiled eggs, sausage, hot oatmeal, batter to make your own waffles, fresh fruit, and a wide variety of pastries and muffins, all very fresh and good. One small detail that mattered to me--the towels were soft, but not slick from fabric softener--a sign that someone knows their business and pays attention to details.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for taking the time out of your busy day to post such a wonderful review of our property. We are so happy that you enjoyed your stay and that we shone in so many different areas. All the staff were thrilled with your remarks. We try very hard to exceed expectations and when we are recognized, it makes it all worth it! Hopefully, you will be back through this way sometime in the future and will stop in and let us serve you again. Safe travels!

"Nice place but noisy"

3
03/05/2016

Nice hotel with clean rooms and usual BW breakfast. Actually had tea pots to make tea in...nice touch. Pool looked great even though we didn't use it, lots of others were using it. Our room was at the back of the hotel which I thought meant it would be quiet. Unfortunately, that put us right next to the train tracks and some track maintenance that was happening most of the night with loud hammering and pinging noises as well as the trains coming past several times in the night which didn't make for a very restful sleep. Otherwise, it was quite a decent place and we enjoyed our stay in Salmon Arm.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I was sorry to read this review. Unfortunately the rooms at the north end of the hotel are near the main tracks running through Salmon Arm, but you should have been warned of this fact when you checked in. If there were any other rooms available you should have been offered one of them. This is being brought up to see if we can prevent this from happening again. (Fortunately we have a great deal of people who like the train noise!) I hope that you will give us a chance to serve you again in the future, and see that we have corrected this matter. Until then, safe travels!

"Thank you"

4
01/05/2016

Thank you to the check-in clerk who arranged a different room to accommodate our needs. Thanks you to the breakfast staff for your helpfulness. The free breakfast had enough variety to provide for our desires and it was nice to be able to fill our travel mug with coffee.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for your review of our property. So often people only write reviews to complain, so it is especially nice to receive one that says so many good things. I hope that we will be seeing you in the future, and we can again show off our service! Safe travels!

"Night Stay"

4
24/04/2016

Very comfortable hotel. Clean and easy access to downtown. We have traveled a lot and this is the first hotel ever that had two luggage racks. Usually one rack and the other suitcase is either on the floor or on the desk. Good staff with easy check in and out.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for taking the time out of your busy schedule to leave such a nice review. We strive to make each stay memorable, and to exceed your expectations. We hope to see you again in the near future.

"Good lodging for price paid"

4
24/04/2016

Nice motel, although no elevator. Although part of the motel was closed for renovation the check-in clerk was able to change us to a ground floor, which really helped. Very friendly, helpful staff. Good breakfast, although that room was a little small for the number of visitors. Someone else had commented about train noise - but even when one went by right behind the motel, we barely heard it.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for your nice review. We understand the breakfast room is small and we are putting in a second breakfast room because of this. It should be ready in the very near future. We are all looking forward to that! Hopefully you will come back and stay with us again, and try our new room. We appreciate your feedback and take comments to heart and try to correct any complaints or observations about our property. Have safe travels and hope to see you soon.

"Nice hotel at a reasonable price"

5
30/03/2016

As with most Best Western locations, this location exceeds expectations. King room includes fridge and microwave as well as work desk and table and chairs etc, all for a very reasonable price. Pool and hot tub area is in a separate building but is impeccably clean and well kept. Hot breakfast with eggs and waffles etc was nicely done.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for taking time out of your busy schedule to leave us a review. We love hearing from our guests and especially love hearing when our guests have such nice things to say about their stay with us! Our staff tries to make each guests' stay exceptional and we try to exceed each guests' expectations, when we do, we are thrilled! We hope to see you again!

"Renovated Best Western"

5
25/03/2016

Over the years this had been one of my favorite places to stay, then the property began to deteriorate and seemed like no one cared. While planning this trip I noticed on the web page that renovations had been undertaken and so thought I would give this place that had so many fond memories of our times when the boys were small a chance. AWESOME, well done management team, with the quality of work being done, and the great staff you have this will soon be back to it's glory days of Great Place, Great Staff, & Great Value Thanks Micheal

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am so happy that you came to stay with us and saw what a great job our management has been doing with our renovations! We are like a brand new hotel! We love when our guests leave a great review and our staff is so pleased. We hope that you will continue to stay with us and look forward to serving you in the future.

"Average"

3
23/03/2016

Beds are comfy, no fridge, no microwave.... access to rooms from the outside, same goes for the pool and hot tub , separate building. Not so good when it's cold out. Continental Breakfast available, waffles, scrambled eggs and sausage for hot choices. It was just ok.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I was unhappy to read your review. I am sorry you were not so pleased with your stay. If you had requested a fridge and a microwave they would have been provided for you immediately. We are renovating right now and moving the fridges and microwaves around before we supply them to every room. I apologise that your room is one that did not have one when you checked in. We try to exceed our guests expectations on every stay and are unhappy when we come up short. I am sorry that there is nothing I can do about the pool and hot tub being in their own building, but it is very close to all the rooms and it is sound proof if we have children playing in the pool! I do hope you will give us another chance and stay with us again in the future.

"Quiet and Clean."

4
23/03/2016

We stayed here for the second time on our way through town and enjoyed it once more. The rooms are very clean, bed was comfy, lot's of t.v. channels to choose from, coffee and toiletries supplied. The continental breakfast was good, lot's to choose from and they have a waffle machine which we love. The place was packed but didn't hear a peep out of anyone. Didn't get a chance to use the pool and hot tub this time but it was nice last time we used it. Staff was very friendly and helpful. Would stay again for sure.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you so much for taking time out of your busy day to leave us such a nice review! We love have repeat guests and look forward to when you come to stay with us again. Our staff takes pride in making sure their guests have an exceptional stay and love to hear from them. Looking forward to having you stay with us again in the future.

"Salmon Arm Hotel"

4
19/03/2016

Great clean motel close to all amenities and just off the highway. Would definitely stay there again. The person serving breakfast was extremely nice and assisted us in recommending restaurants nearby for dinner.

Heather H, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for your review. We like that you took time out of your busy schedule to leave us such a nice one. We take all things that are said in reviews to heart and use them to polish our customer service. We look forward to seeing you again in the future.

"Stayed for 4 nights"

3
06/03/2016

Stayed for 4 nights end of February. The hotel is ok. Rooms were spacious and had a microwave and fridge. Although i was sick in bed for a couple days they didn't change the sheets when they made the room up....would have been nice. Breakfast was typical powdered eggs and waffle. Staff was pleasant and helpful.

"Good night sleep"

4
02/03/2016

A very clean and comfortable room. We would stay here again. The staff was friendly and knowledgeable. Close to restaurants. We were able to choose a Hot breakfast as well as many other options, cold cereal and pastries were available.

"Nice stay"

4
13/02/2016

Pleasant surroundings and very pleasant and clean property. I would stay here again, no question! Starting from the entrance onto the property, the lobby, the rooms, all were well taken care off. The staff very friendly and helpful. Plus the price was right!

"Trains Going ALL NIGHT LONG!!!"

2
20/01/2016

I am generally pretty good about sleeping in adverse situations. I used to be in the military and have slept in some weird places and some shady hotels. Unfortunately, this was the first time my room was right next to what seemed to be a thriving and active train yard with activity going on ALL NIGHT LONG!!! I'm sure most of the rooms weren't that bad, but I was driving through and stopped after 10pm, too tired to keep driving. I got one of the few remaining rooms which was closest to the tracks. Wow. All I'm gonna say. The room itself was clean enough, and comfortable. The hotel seemed like it would have been alright, although I found it pricey for the quality. But. Trains!!!

"Great hotel"

4
10/01/2016

This is a great hotel. Comfy beds and has hot & cold breakfast. Good customer service. Clean. We would stay again and highly recommend. Pool was closed but hope it will be open next stay. The price was good, glad to get discount.

"Great night with no frills. Best price."

5
10/01/2016

Just needed a place to stay on the way up to Revelstoke. This place was clean and had everything you'd want. Breakfast was nice, plenty of parking and hot tub with a pool. Nothing over the top which is nice to keep their expenses down to keep my expenses down. I want them to stay in business so I can have what i need at a great price. All I need is a bed and warm room. That's what you get. Definitely worth every penny.

"Good place"

5
22/12/2015

Pulled in a night, with our dog. Staff was great, had free WiFi, Our room was super quiet and I enjoyed they had a pool, Rooms were clean, and overall would come again, even got a discount, that's great stuff

"great sleep!"

5
21/12/2015

Our two daughters were driving back to Saskatchewan from B.C. and stopped in here at 10 pm on their way through. The beds were very comfortable, with lots of pillows. They didn't hear any noise, but they were pretty tired, so don't know about that. The complimentary breakfast was excellent--waffles, eggs, sausages, toast, yoghurt, cereal, assorted muffins and rolls, fruit--all good. The staff was friendly and helpful. And best of all, it only cost them $100 for them both!

"Great stopover"

5
08/12/2015

We arrived late and needed somewhere to crash. This place was perfect: - just off the highway - amazingggg breakfast (waffles, eggs, sausages, cereal, muffins/strudels, fruit, yoghurt, toast etc. - rooms were very tidy, big, clean, and had all the amenities one would need (toiletries, towels, microwave, hair dryer, cable tv, pen & paper), plus table and chairs My greatest surprise was the pool. Sadly I didn't have time to use it but the fact they had it, wow! For all the above I was very happy with their price for a couple!

"Great hotel"

5
03/12/2015

This is a very clean and neat hotel with very good staff. All this at a great value. The indoor pool and hot tub was an added pleasure that we truly enjoyed. The location on the highway was perfect and was easy to get anywhere in Salmon Arm we wanted to go. The rooms were also quiet and this we really valued.

"Comfortable stay"

4
11/11/2015

My overall impression was good. Had a comfy king size bed with lots of pillows. We stayed for two nights though after the first night they called our room to see why we had not checked out! We booked on booking.com so not sure if there was an issue there. Also, we did confirm on check-in that it was for two nights. The grounds were amazingly clean! The pool and hot tub was nice and clean. The complimentary breakfast was standard fare that included hot eggs and sausage.

"Clean & Friendly"

4
01/11/2015

Room was clean & had all we needed. The staff was very friendly &the location ...across the road from the Casino gave me something to do while the husband watched hockey. There is a Pub close by...within walking distance.. for dinner & a drink. No need to worry about driving. Good variety of food choices for breakfast at the Hotel as well.

"Nice and clean, not noisy as others have reviewed"

4
29/10/2015

Stayed at room farthest from the railrooad tracks (room 240 second floor, non-smoking), so I guess that's why we didn't get the noise that other reviewers were complaining about and maybe rare that there maybe other guests that are too loud during a stay. In our case the hotel seemed fully booked and lots of guests but it was still quiet and not much noise as reviewed even if this room is near the main Highway. Room was clean, amenities include fridge, tv, wifi internet, breakfast, it was a good place to stay in Salmon Arm.

"Pleasant surprise"

4
24/10/2015

Stopped in here on may way from Vancouver to Lethbridge. Pleasant front desk service, quick check in, room plain but clean and fresh. Pleasantly surprised by the in house breakfast which included actually hot scrambled eggs and sausages. Attendant there was bright and friendly. Absolutely would recommend.

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am pleased you had such a wonderful stay with us. I hope that we get to see you again some day. Guest Relations Crystal

"Best Western Salmon Arm"

4
19/10/2015

Great place to stay, clean, good service and close to amenities. Great pub within walking distance. Lots to see in Salmon Arm, shops, restaurants and antique shops. Close to the Shuswap Lake where there is an abundance of water activities.

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for your comments. I hope you come to see us again in the future. I am extremely pleased you had such a pleasant stay. Quest relations Crystal

"Satisfaction in Salmon Arm BC"

4
03/10/2015

This is a great place to stay between Calgary and Vancouver. Our room appeared to have been recently renovated. New paint, new carpets, bathroom fixtures, etc. So new the microwave and fridge while working hadn't been installed in their cabinet yet. The continental breakfast is adequate. However the room is small, and the food layout leaves a little to be desired. Overall rating-very good.

HotelRepSalmonArm, Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Dear Sir or Madam, Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 250 832-9793. Sincerely, 62115 Property Guest Services BEST WESTERN Salmon Arm Inn

"Pretty average place"

3
28/09/2015

The Best Western Salmon Arm Inn is a pretty average place for the price. We've stayed in hotels in Vancouver and Victoria for the same price and Salmon Arm is definitely not Vancouver or Victoria ..... The bed was comfortable enough but the pillows were terrible and we DID hear the trains going by all day and night and noise from other rooms as well. For that reason we wouldn't stay there again.

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am very sorry that you had such an unpleasant stay with us. We have just recently put brand new pillows in all our rooms and I am shocked to hear they where so bad for you. I am sorry that know one told you about the train and if you are a light sleeper this can be very bothersome I understand that. I will speak to my staff about not telling customers about the train when they arrive here. Thank you for all your comments. Have a super day Guest Relations Crystal

"All you could need"

5
26/09/2015

Right on the highway enroute to Kamloops. Reception was friendly and fast. The room was spacious and well appointed. We found it very quiet and slept well in comfortable beds after a long day of driving. Microwave, fridge and coffee machine all added to the convenience and comfort. Breakfast was plentiful and included a hot selection amongst bakery items, cereals, fruit, yogurt etc. Certainly no need to leave hungry. We wanted for nothing more, hence the rating.

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am so pleased that you had such a supper stay at our hotel. Makes my job so much more satisfying when All my staff has gone that extra mile to make your stay so comfortable. I hope to see you again in the near future. Guest Relations Crystal

"Best Western Salmon Arm"

4
24/09/2015

Great beds. Excellent shower. Friendly efficient staff. Excellent location. It is right across the street from Chances Casino. Also, right on the main highway. Close to lots of restaurants & shopping.

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
Thank you for your wonderful comments about our hotel. I am pleased that you have had such a good stay with us. I hope to see you again in the future. Guest Relations Crystal

"Bewildered by Negative Comments"

5
19/09/2015

It is a good thing most people do not have axes to grind, for whatever unknown reason, when they write reviews. We stayed here a year ago and wrote a good review. This time we had another very pleasant stay. Affordable and clean. Yes, the train does pass by but inside our room we could not hear it. The staff was very professional and helpful. Breakfast was fresh and offerings were enough and satisfying. Over all a very good place to stay!

HotelRepSalmonArm, Guest Relations Manager at BEST WESTERN Salmon Arm Inn, responded to this review
I am happy that you had such a wonderful stay with us. We do our best to please all of our customers but some times there is some people that we can not accommodate, unfortunately that's the way the hotel business is. I am glad you came to see us and hope to see you again. Guest Relations Crystal