Best Western Premier Hotel Route 97 Vernon, Vernon

The property is expensive and understaffed. Don't get me started on the front manager! She is also very unprofessional. I will never come back to this hotel with either my family or friends. Just a no no!

I attended a Junior Chamber International (JCI) young professionals training weekend in Vernon that was hosted at the Best Western and it was an awesome hotel. Our full day development training had amazing guest speakers and national trainers and was in a gorgeous, bright room with beautiful mountain views. Dee, the hostess, was super attentive to keeping our team fed and hydrated and clearing away things after meals. We had sparkling clean rooms and everything was so new and fresh, it made getting ready for our evening galas and celebrations with the organization super nice and easy. I'm sure that for any future JCI events, we'd be happy to be back here again!

We were greeted promptly upon arrival, friendly and pleasant. We were given a complimentary room upgrade which was a surprise, we had a king room with a kitchenette, huge beautiful room! Loved the bathroom with the large walk in shower, it felt like I was at home. The bed and pillows were so comfortable we had a great sleep and who doesn`t love blackout blinds! This property will be our go to for Vernon trips

It's clean, new, nice and not expensive for what it is. They surpass my expectations every time. This is my chosen hotel for many places for the free water, excellent service and all the points that I get towards free stays. This Vernon location is one of my favourites

Newer Best Western in Vernon BC. In a good area with lots of nearby shopping and restaurants. Lots of parking and easy access off of Hwy 97. Only downside is that this is one of few Best Westerns that does not offer any sort of breakfast. There is coffee in the rooms and in the lobby. There is a restaurant on the property that does offer breakfast but their prices are quite high. Sadly the hotel does not even offer their patrons a discount for the on-site restaurant.

Very friendly staff. When a small mistake was made (which was really nothing) they gave us an upgrade. Good location and easy to get to. Room was clean and had everything we needed. Very happy with our stay!

I really like the location, rooms and fitness centre and the staff were friendly. Everything is very new and fresh. However my experience turned after requesting late checkout the morning of my departure due to business commitments. After being told yes no problem, I had housekeeping knock and try to clean room in which I clarified I had late checkout. I then had the front desk call 5 mins later to tell me I needed to leave and I again clarified I had a late checkout. And yet another 5 mins later someone from the desk barged into the room without waiting for me to answer the door to again tell me I needed to leave. I was on a video call for work that was disrupted 3x. If you don't want to allow late checkout then don't agree to it. Not only was this frustrating because I had prearranged it to avoid a situation like this, it was also very embarrassing having to go through that in front of my colleagues who were on video witnessing the whole thing. So I ended my call early and left for fear of an escalation. When I asked to speak to the manager on my way out I was assured I would receive a phone call to come to a resolution. I did not receive a phone call. Very poor customer service and the whole experience was very upsetting.

Very clean. Smells better than almost all hotels we have stayed in. Fresh air and good circulation. Can black out the windows. Air conditioning is best we have found and we like to sleep in a very cool room. Very, very clean. Breakfast was good in the restaurant. Bed was comfy. Polite, efficient staff. This is the nicest hotel we have stayed at in a long time and we have stayed at some nice hotels. They even had a space for us to park our horse trailer. Easy access.

This is new hotel and it is not 100% complete. Our kitchenette was not complete and fridge did not work. We had room on main floor and staff started slamming doors around 730, every morning. Very noisy on main floor. Room was super clean as it was brand new. Did not feel we were treated right for being loyal customer that paid with points.

As expected, since this hotel is new, the rooms were clean as were most of the public areas. The lobby has some strange floral odor which was quite strong. The air conditioning in one room was not working at all but they were able to switch us to an adjacent room. The hotel is short staffed, as are many places in BC, so there is currently no daily maid service. This hotel is not very sound proof as we could hear people moving around in the room above ours. As well the doors really slam! With BC taxes this hotel is not cheap so don't be surprised when you get the total bill since the prices quoted do not include taxes.