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Best Western Chilworth Manor Hotel, Southampton

4.0/5  - basé sur 1681 notations.
Chilworth, SO16 7PT, Southampton, Great Britain - Ver el mapa
Best Western Chilworth Manor Hotel - Vista Exterior El Best Western Chilworth Manor Hotel se encuentra en el centro de Southampton. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Con una recoleta ubicación sobre 4,8 hectáreas de hermosos jardines y rodeado por un tranquilo entorno, el BEST WESTERN Chilworth Manor es el lugar perfecto para celebraciones nupciales, conferencias o una relajante escapada a la costa sur. Situado al norte del centro de Southampton, nuestro hotel ofrece un relajante lugar de escapada para los huéspedes, quienes apenas podrán creer que están situados a sólo unos minutos en auto de las autopistas M3 y M27. Este hotel está situado asimismo a poca distancia del aeropuerto internacional de Southampton y la estación de ferrocarril Southampton Parkway, algo idóneo para todos aquellos huéspedes que se dispongan a partir hacia un viaje de larga distancia o un viaje de luna de miel tras la celebración en nuestro hotel. El hotel de estilo eduardiano BEST WESTERN Chilworth Manor ofrece un acogedor espacio de alojamiento con 97 habitaciones y ha sido diseñado teniendo en cuenta todas las necesidades de nuestros huéspedes. Con ese fin, nuestro hotel cuenta con unos modernos servicios para viajes de placer o de negocios y un exclusivo club de bienestar para mantenerse en forma. Disfrute de su estancia en nuestro hotel.

Best Western

Chilworth Manor Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 1685 huéspedes
NOTA EMITIDA
Excelente
586
Muy bueno
576
Normal
311
Malo
146
Pésimo
66
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
175
De negocios De negocios
267
En familia En familia
267
En pareja En pareja
808
En solitario En solitario
47
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Ineffective Management Team. Unusable spa facilities and freezing cold dining room"

2
07/11/2018

My partner took me away for my Birthday weekend as a surprise. On arrival he asked the Restaurant to make a surprise for me. It didn't materialize and he was told the message didn't reach the kitchen. The spa facilities were not usable. The pool was too cold and the Jacuzzi wasn't working. The dining room was so cold that i had to cover up my new dress with my coat. The evening meal was nice but the breakfast consisted of under-cooked bacon and overcooked eggs. We have stayed at Best Westerns before and always been happy but this is the worst one. I took this up with the Manager who refused to give us a discount on the bill but offered us an upgrade if we go again. That won't be happening.

"Good basic hotel for visiting Science Park"

4
07/11/2018

Stayed for 2 nights on business with a group of colleagues visiting Southampton Science Park. The hotel is literally a few minutes walk so perfect if you do need to be there at the crack of dawn! Lovely dinner in the restaurant although the service was a bit slow -possibly due to the fact there was also a conference on. First morning was a very early start so needed the “express breakfast”. Lovely freshly baked croissants and friendly service from the night security guard! The rooms were quite basic but clean with what appeared to be recently refurbished bathrooms. Lovely toiletries. The buffet breakfast starts at 7am and certainly if you are in the restaurant then, everything was perfect. All in all, friendly service, good food, a great place to stay for a business trip but not sure I'd have a holiday here. Criticisms? Parking was a nightmare when we arrived due to a conference being on. A pity the spa facilities were in a separate building and at the end of a very long day, I really couldn't be bothered.

"Short break"

4
07/11/2018

The hotel is in a good location for visiting Southampton, The New Forest and Portsmouth. The restaurant prices we thought were expensive and on our second night we decided to dine out at a local public house. The breakfast was good and there were with plenty of choices of food. The mattress needed replacing, it had a large hump in the middle and both sides drooped down and on several occasion during the night we both felt like we were falling out of bed.

"Business Meeting"

4
06/11/2018

I needed somewhere for a confidential business meeting in the Southampton area, and a colleague recommended the Chilworth Manor. This is a very reasonably priced hotel and I was very impressed. The room was great nice and clean, the food excellent and the staff very attentive. The only reason that I can't give it 5 starts, was the checkout in the morning, only one person on duty and a challenging customer checking out, left a question of over 8 people and a 20 minute wait to pay my bill. Would this stop me recommending or staying there again: NO it wouldn't, so give it a look, you won't be disappointed

"Anniversary break"

4
06/11/2018

Beautiful Hotel lovely and clean. Lovely food. Only downside no airconditioning went in august so hot! Also would recommend a room looking over gardens as we were overlooking a function room which was noise

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SherylJB1 Thank you for reviewing your stay with us, I am delighted you enjoyed your stay but am sorry to see that the heatwave we enjoyed in August caused some discomfort. We do provide fans for guests as much as is possible and following the extreme heat of this Summer we are working hard to increase our stock of fans for future years. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Chilled at Chilworth"

4
02/11/2018

A beautiful stately home in breathtaking surroundings. Walking in the grounds was good for the soul. Staff are really pleasant and accommodating. However, service at dinner was slow and felt a little strained, breakfast was far more relaxed and good humoured. Room 2 afforded us spectacular views and deer sightings. WiFi was great. It was easy to use the leisure facilities, no drama. The food was imaginative, fresh and delicious. This place is fab for a few days away

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Voyage14225331512 Thank you for reviewing your recent stay with us and for your positive comments about the team who work hard to ensure all our guests receive a warm welcome. I am sorry that the service during your evening meal was a little slow but I'm pleased to see the team at breakfast made up for this and that it did not detract from the overall enjoyment of your stay with us. We have recently launched a new menu in the restaurant and I will share your comments with Chef who will be delighted to know that his choices appealed to you so much. We hope to see you again soon. Sincerely Nathan Chart - General Manager

"Overnight stay whilst in the area. "

4
01/11/2018

Lovely Old Manor House which is now a Beat Western. The Manor House feel is still there in the reception area which is nice. The rooms are lovely and comfortable and the staff are very friendly. Reasonable pricing for the food either in the bar or the restaurant. I had the chicken Bhuna which was very nice. The Creme Brûlée was also very nice. Break fast well stocked and good quality.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Video2015 Thank you for reviewing your recent stay and for your kind comments about the rooms and our team. I am delighted that you enjoyed your stay and that you felt the menu pricing in the bar and restaurant was reasonable. I am delighted you enjoyed a good breakfast prior to your departure and do hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"Pleasure "

5
31/10/2018

We ended up last minute to this hotel because our reservation at the Hilton was booked the night before and for us to stay Saturday night the Hilton was charging us almost double, and the situation was not handled properly by the staff. When we went to Best Western, the staff was friendly and took care of us straight away. I am pleased we decided to move because it made a big difference to our evening.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mpnstone Thank you so much for your 5-star review, I am delighted you enjoyed your impromptu stay with us and I am pleased to hear that the team looked after you so well. I do hope you will choose to stay with us again in the future, it will be our pleasure to welcome you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Lovely location and great restaurant staff!"

4
30/10/2018

I chose this hotel to spend one night far away from noisy busy London and enjoy a glass of Prosseco with one of my friends. The night wasn`t too quiet in the beginning (if there are events when book the room ask for a room not close to the lift) but the dinner was extraordinary. The food was very good and the staff from the restaurant was just amazing. They made my evening...my friend told them that we want something special for dessert as we celebrate my birthday...had a wonderful surprise...a delicious cake on a lovely ornated plate and a candle ready to be blown by me. And two glasses of Prosseco...as a present from them. Thank you! Clean room and a beautiful chimney in the lobby. We definitely will visit them again!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Veronica C Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted you enjoyed your stay and that you had such a great experience in our restaurant. The team work hard to ensure all our guests receive a warm welcome and I'm thrilled they were able to acknowledge your birthday in this way and that it left such a positive impression. Thank you for choosing Chilworth Manor for your birthday celebrations, we hope to see you again next year, if not before. Sincerely, Nathan Chart - General Manager

"Dissappointing executive room"

2
29/10/2018

The hotel is very nice. The entrance makes you feel like you are coming to stay in a lvely place. The room however was very dissappointing. The executive room was very small with a double bed which took up the whole space. No water provided, no satellite TV and 10 am check out which was very early ! especially as breakfast ended at 10 am as well.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear FrankN1797 We're sorry that you were disappointed with your Executive Room during your recent stay with us. Executive Rooms are the first of our premium room types within the Manor and are all unique in their layout due to their location within the original Manor House. Superior and Deluxe Rooms are also available offering additional space and features, do please consider one of these room types next time you stay with us. Our check-out times are 10am Monday to Friday and 11am at weekends with breakfast available in the restaurant until 9.30am Monday to Friday and 10am at weekends and on Bank Holidays. If a late check out is required this can be arranged, subject to availability, with Reception. I do hope you will choose to stay with us again, we do recommend booking directly with our reservations team here at the hotel so they can explain the various room types available and discuss personal preferences at the time of booking to ensure your satisfaction. Sincerely, Nathan Chart - General Manager

"Quirky but good"

4
26/10/2018

In a good location for this part of the country - you approach the hotel down a grand drive and there is plenty of space for parking. Check in was courteous, smooth and efficient. However the room we were given which was said to be 'deluxe' had a narrow winding staircase within the room from the bed to the bathroom. Went back to reception and with no fuss we were upgraded to a better room. At dinner a new menu had been introduced and as a result we were advised there would be a delay after ordering. In the event the food came promptly and was perfectly good. Why not just say on the menu that all dished are cooked fresh which would have been true?

"Good hotel with some issues"

4
25/10/2018

I just wanted to feedback that, although we enjoyed our stay, there were two issues that annoyed the hell out of me. Firstly, the toilet seat in our bathroom is installed too much against the wall (see picture). I couldn't sit properly and the vinyl or linoleum they use on the bathroom floor is sticky when wet, this doesn't give you a nice feeling. I would recommend management to try it with their (wet) feet. Secondly, due to guest traffic we waited for over 30 minutes for breakfast. This has never happened to me before in any hotel during breakfast. The staff serving breakfast were very apoplectic, the management that should take the blame for this. Like I said earlier, overall we did enjoy staying at the hotel and would be back when in the area.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HenkLDN Thank you for reviewing your recent stay with us, I am sorry that the toilet seat and wait at breakfast detracted from your overall experience, I will follow up on both these points. I am delighted that you will return, prior to your next stay please contact me directly on [email protected] so I can ensure appropriate consideration is given to your room allocation in view of your feedback. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Moved my luggage to a different room without permission"

1
21/10/2018

I booked for 2 nights through hotel.com as my husband was having surgery at the Wessex hospital and we live in Birmingham. I rang the hotel in advance to explain the situation as I would not be checking in until the evening and they seemed very helpful. I arrived at 9pm after a struggle to find the place ( satnavs take you to their old entrance down narrow dark lanes but is now blocked off). The gentleman who checked me in was great-even arranging for an omelette for me which was not on the room service menu as i was exhausted and just wanted something simple to eat. Great start I thought. Room was fine-nothing special but clean and a reasonable size which was ok for a 3 star. Left for the hospital at 10am after a 6am fire alarm! and arrived back at 8pm, emotionally tired and just wanting to rest. Room key didn't work! Contacted reception and the young lady came and opened the room door without checking name or anything else. When I entered the room it had other people's belongings in it. I told the receptionist who then asked for my name and told me my belongings were at reception and they had moved me to an executive room but didn't know why and no one had let me know. I was tired and thought I'm going to have to have another room anyway and they have tried to make it up with a better room. She took me to room 15 (see someone else's post about this room) and let me in. It was tiny-about 2/3 the size of the standard room. I complained and was told that there were no other rooms available and that it was my fault as I had made two separate bookings for the rooms. Not true-hotels.com only allow you to choose the total price for two nights and I had one confirmation number that said standard room for 2 nights. I was told I should have been informed on checkin that it was a different room each night. Eventually they called the duty manager who finally got me a room just two doors down from my original room. He did offer a meal or a drink but by then I just wanted to get to bed. He also said they must have tried to contact me but no missed calls on my phone or messages. I can't believe they thought it was ok to do this without telling me and to move my things without my permission and then to say there was no other room when there obviously was. I complained to hotels.com and they said the hotel informed them they had acted appropriately as there were two bookings (apparently done by hotels.com for some reason). To me it doesn't matter whether the fault is with hotels.com, the hotel still should not have done this without informing me.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear malvernfoodie I am sorry to see that there was some confusion with regards to your room during your recent stay with us and that the way in which this was handled detracted from your positive first impression of the hotel. Upon investigation I can see that two separate reservations were made via Hotels.com for consecutive nights, with different confirmation numbers having been issued by them, I believe this may be attributed to the way in which the hotels.com system books rooms but I am not familiar with their technology. Our team arranged a complimentary upgrade for the second reservation as this was not showing as having been linked to your first night, we are investigating how this system error occurred with Hotels.com to ensure we can introduce safeguards to prevent a recurrence in the future. I would welcome the opportunity of discussing this matter with you directly. To this end please do contact me here at the hotel directly on [email protected] Sincerely, Nathan Chart - General Manager

"Why call it Best Western"

2
19/10/2018

Booked in at 3pm fire alarm went off at 4.15 with expensive drink in hand At 6.15 fire alarm went off again. Went to dinner waited one hour for main meal, not all on menu available to eat. Room very nice and clean restaurant staff could be a bit more helpful and Friendly Why is this called Best Western hotel? When it is --it

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nicolegrahamlive Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am sorry that you were disturbed by the sounding of the fire alarm during your stay, you will appreciate the seriousness with which we take any activation of the fire alarm whilst the cause is investigated to ensure the safety of our guests and staff. I am pleased that you enjoyed your room but am sorry to see that there was a delay in the service of your main meal and that some items were unavailable. We have since launched our new Autumn menu within the Manor Restaurant. Chilworth Manor is proud to be part of the Best Western family of independent hotels, I'm sorry for any confusion you encountered with regards to the brand, if there is anything I can help clarify please do contact me here at the hotel on [email protected] Sincerely, Nathan Chart - General Manager

"Lovely Old Manor House"

4
18/10/2018

Easy to book with nice staff. Massive car park which is almost always completely full due to the hotel being located near to Southampton. People gpong on a Cruise departing from Southampton use it as a staging post and have an overnight stay here and leave their car here free of charge whilst they are away. Reasonably good food but I found the menu was rather restricted,

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trevor S Thank you for your review, I'm pleased you found the booking process to be smooth and that you enjoyed your stay. We have had a particularly busy couple of weeks at the hotel with conferences taking place during the week and I'm sorry if you had difficulty parking as a result. We have just launched a new menu in the restaurant and bar so I do hope you will choose to stay with us again in the future and that the choice this offers may be more to your liking. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Lovely hotel, would go back."

4
17/10/2018

Had a short break here, after a small problem in our room, noticed by staff and not us complaining, we were upgraded to a suite. Both rooms we had were comfortable and very clean. The staff were friendly and helpful in all areas of the hotel. We used the gym and pool facilities and again the staff were friendly and helpful. The only reason this doesn't get 5 stars is dinner was very slow on our last night due to various functions, maybe a complimentary drink or coffee would have helped here. Special mention to Dave on reception who dealt with us and everyone else in a professional and helpful manner, sense of humour and understanding. Well done Dave.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear munrol2018 Thank you for taking the time to review your recent stay with us, I'm pleased the team were able to arrange a room move for you and that you found both rooms to be comfortable and clean. I appreciate your positive comments about the team in general, they work hard to ensure all our guests receive a warm welcome and have a relaxing stay and I'm pleased to see you experienced this directly, particular thanks for highlighting Dave who is a great asset to the team and will, I know, take great satisfaction and motivation from your feedback. Apologies for the delay in service during your dinner on the last night, I do hope this didn't detract from your overall experience and that it will not deter you from choosing to stay with us again in the future. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Very good hotel, lovely location"

3
15/10/2018

We were advised our room was on 2nd floor and there was no lift, which we were happy to accept, however we were disappointed that we were not asked if we would like a hand with our luggage on arrival , so had to carry our bags ourselves, especially as my friend and I are both over 60. The room was clean and comfortable, very nice decor and bathroom. I would have preferred the milk on the drinks tray to be in something other than the small plastic sachets, as they are so difficult to open and the milk tends to go everywhere but in the cup! The dinner served that evening was absolutely delicious and the service was excellent. Breakfast was nice but again the jam and marmalade was also in small plastic sachets! Overall a very nice stay and close to a lot of lovely places to visit.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ann S Thank you for your review, I'm sorry that you were not offered assistance with your luggage, this is available at all times and should have been offered to you. I am pleased that you enjoyed your evening meal and the restaurant looked after you so well. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Cruise stay and parking"

5
15/10/2018

I booked this hotel on my recent cruise as a stay overnight and parking for the 12 days I was away. The hotel is perfect the rooms was spacious and clean and the breakfast was first class the arrival desk the staff was very informative and pleasant. The taxi service run by the hotel is amazing they give you a time best suited for your cruise with the relevant paperwork for your return journey and on the morning of your departure as stated the taxi arrives to take you to the cruise terminal. The return just as easy with the info supplied by the hotel. I will definitely use Best Western Chilworth Manor again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Philip W Thank you for your 5-star review following your recent stay on our Cruise Package. This package is very popular with guests who are heading off on their holidays from Southampton and I'm pleased the package worked well for you. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"It could be so much better"

3
09/10/2018

There is nothing wrong with the Chilworth Manor Hotel at all however after a number of misunderstandings at booking (admittedly this was partly my fault) and again a misunderstanding with room service (one sandwich had fillings we had asked not to be on there so we had to send this back, all sandwiches were on brown bread when we had asked for white although we couldn't be bothered at this point to have them changed) it just feels like the staff don't communicate properly which leads to a number of preventable mistakes. Room Service was ok but over priced although I expect that to a degree. The restaurant menu looked very expensive. Rooms are adequate and what I would expect of a 3 star hotel. The location is slightly strange as you drive through the grounds of a Uni to get to it but once there the grounds are very nice it is also a great location for a trip to Peppa Pig World and We had a connecting room as we travelled with our 2 children. We were disappointed to find that children were restricted to using the pool on weekends only between 3-5, as we were stopping on a Friday this was no good for us. I was told by a member of staff that these hours and times are clearly stated on our website, they are not, they just state there are restricted hours in place for children but no times and days etc. hence why I asked the question. Also note that the leisure complex is in a different building to the hotel. Breakfast again was nice but not amazing. The hot self serve breakfast was ok, there was a selection of around 4 cereals, 4 fruits and some yogurts. Despite arriving a 8.30 for breakfast all pastries were gone and were not replaced which I find annoying and poor. Tea and coffee were however served to the table which I liked. When I went to check out I asked a question about my invoice and the response was 'I'm not sure that's just what they put'. This hotel could be so much better but it feels like none of the staff have been trained properly which is massively letting the hotel down! Any questions I asked seemed to be met with 'im not sure'. Unfortunately the whole process from booking through to ordering food was all just a little bit more painful then it needed to be so it has to be said we are unlikely to return to Chilworth Manor.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jenny L Thank you for reviewing your stay. I am sorry to see there was some confusion when you placed your booking via Booking.com and that the child swim times were not clear to you at the time of booking. We do our very best to communicate these times to all guests whether booking with us here at the hotel or via a third party such as Booking.com. I have checked today to reconfirm that the times are displayed on the Booking.com website and can confirm it states: "Guests aged 17 years and younger must be supervised at all times in the Health Club by an adult, and are only permitted to use the swimming pool between 15.00 and 17.30 on Saturdays, Sundays and Bank Holidays. Children under the age of 17 are not permitted to use the swimming pool at any other time." It is my understanding that this information is also included in the booking confirmation received from Booking.com. We do encourage guests to book with us directly to ensure a smooth process, if visiting Paultons Park we also offer an inclusive package via PaultonsBreaks.com which is incredibly popular. Our sandwiches are served on malted or soft grain bread but I'm sorry to see that there was some confusion with regards to the fillings. I'm disappointed with your feedback in relation to breakfast and I will ensure this is discussed with the team.Thank you for bringing these points to my attention. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Superb hotel"

5
08/10/2018

We recently staying at this hotel and everything was superb! A really pleasant stay, without the kids :-). The staff are all very friendly and the hotel was very clean and tidy. Sunday lunch was excellent too and would recommend it to anyone that has the opportunity to stay here. Great value for money!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ckemp725 Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and that you found the team to be welcoming, they work hard to ensure all our guests receive a warm welcome and it's great to see that you experienced this during your visit. I do hope you will have an opportunity to stay with us again in the future, we very much look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Golden wedding"

2
02/10/2018

My sister's golden wedding venue for lunch. Lunch was 'OK', but the drinks were very expensive and poor quality. A glass of fresh orange turned out to be watered down orange juice from a cheap carton. Nothing like fresh orange juice and very disappointing. Changed it for sparkling water. (with no refund.) There was no price list at the bar and we now know why. There were no paper towels in the Gents dispenser so I let the guy at reception know. He said he'd correct it immediately. 3 hours later there were still no towels. On the plus side, they take your money "with a smile".

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear John M I am sorry to see that you were disappointed following your visit at the weekend in celebration of your sister's Golden Wedding. I haven't received any direct feedback with regards to any issues on the day and am therefore particularly sorry to read of your experience on this site. I will ensure your comments are discussed with the team and your feedback is taken on board and I would welcome the opportunity of addressing your feedback with you directly, should you wish to discuss this further do please contact me directly on [email protected] Sincerely Nathan Chart - General Manager

"short stay"

4
30/09/2018

Even at one in the morning check in staff were pleasant and helpfull although as we had three rooms not all booked together he some trouble locating the bookings. Breakfast was excellent, although the restaurant was a little cramped and got quite crowded. But nice place to stay good choice of rooms all of which met or passed expectation.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear stephenjhull Thank you for reviewing your recent stay with us and for your kind comments about the team. I am delighted that you enjoyed breakfast and your overall experience and I do hope you will choose to stay with us again in the future. You may be interested to know that as part of our ongoing investment into the hotel we are currently planning the refurbishment of the bar and restaurant and I will ensure your comments are taken on board. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Not sure this time!"

3
27/09/2018

This is a magnificent looking hotel just a few miles from Southampton so an ideal location for us to stay the night before embarking on a cruise. We stayed here last year for just that reason and really enjoyed it. So of course we re-booked. But........ This time the room was much much smaller than the last time and, if I'm brutally honest, it was not as good as a Premier Inn room. The bed was incredibly soft and bouncy and ordinary sized (last time we had an enormous king size bed and, silly me!, I thought that they would all be the same throughout the hotel). If your partner so much as sneezed in the night you would be awake! The room was so disappointing and we were so shocked at the difference from last year. The receptionist was lovely and eventually found us a different room that was more satisfactory. The Spa and swimming pool are great. The breakfast is good - buffet style - and we didn't use the restaurant in the evening as it is very expensive. ( many other reviewers have said the same thing so could there be an issue here for a management discussion?) It was not such a peaceful and happy experience for us this time. Would I re-book? Not sure. It's not a cheap hotel. There are lots of other hotels in Southampton to try.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear bridalbouquet I'm sorry to see that you were disappointed with your room and size of bed on your recent stay with us. We do have a number of room types around the hotel including our Standard Rooms, Executive, Superior and Deluxe as well as our Suites within the main Manor. Should you wish to stay with us again do please book directly with our reservations team here at the hotel who can discuss the differences of each room type with you and recommend the best room so as to avoid disappointment, our popular cruise package offers great value with parking and port transfers included. Our food pricing reflects the rising cost of food faced by the hotel and is something we constantly review, I appreciate your comments and will ensure your feedback is taken into consideration. I do hope you will choose to stay with us again, please contact me directly here at the hotel on [email protected] if I can offer any assistance with regards to a future booking. Sincerely, Nathan Chart - General Manager

"Peppa pig stay"

3
26/09/2018

the hotel is very posh looking and it is lovely. staff where friendly and the breakfast was very good. lift wasn't working and the "bed" that was given to my 3 year old to sleep in was shocking. room it's self was lovely and quiet but she didn't sleep all night and no one to talk to in the morning lady on reception was on the phone and just said ok thank you when we gave the keys. didn't eat here as food too exspensive. was lovely but not for small ones.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sjayne89 Thank you for reviewing your stay, I'm sorry that you felt the hotel was not suitable for your 3 year old. We welcome many families and do work hard to ensure all our guests receive a warm welcome and enjoy a comfortable stay. I will ensure your feedback is taken on board and do hope you will choose to stay with us again in the future, please contact me here at the hotel on [email protected] should you wish to return so that I may oversee arrangements to ensure your satisfaction. Sincerely, Nathan Chart - General Manager

"Relaxing hotel close to everything"

5
21/09/2018

Excellent hotel great value for money and child friendly , good breakfast but tip would be to book this at time of booking as better value Good options of gluten free food and drink Ten minute drive to lots of local attractions Will defienatly return to this hotel

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pokeysfamily Thank you so much for your 5-star review following your recent stay with us. The whole team and I are delighted that you enjoyed your family stay and I'm pleased you were satisfied with our menus and food available. I do absolutely agree with your recommendation of looking for one of our breakfast inclusive packages when booking and I hope you will do so when staying with us again. We look forward to welcoming you back very soon. Sincerely, Nathan Chart - General Manager

"Lovely location in a park 20mins from Southampton Central"

4
20/09/2018

Lovely Country style hotel just outside Southampton. Mixture of rooms in the main house and a more modern annex. Small restaurant offer a reasonable evening meal and buffet style breakfast. Great for an overnight stay probably not the place for a week's holiday.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Middlemiss Thank you for your review, I'm delighted that enjoyed your stay and do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"A very nice hotel just off the Motorway in Southampton"

4
18/09/2018

We stayed here for 1 night and had a comfortable room with a view onto the rear gardens. We were lucky that there was no large group celebrating as we suspected that the hotel has only modest sound insulation. The hotel is situated in an old manor house as it name implies and as such you have to accept things such as inadequate sound insulation and small slow lifts. The building has a lot of character and has a restaurant on the ground floor which we did not use. We did walk around the extensive grounds and could imagine that in years gone by it had a very grand life style. There is plenty of parking on site and is far enough away from the motorway to ensure that we were not bothered by traffic noise. Would I stay here again? Probably!!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Plymouthtraveller8 Thank you for reviewing your recent stay with us, I am pleased to see that you enjoyed your stay and do hope that you will choose to stay with us again in the future. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Quiet setting convenient for Southampton"

4
17/09/2018

Decent hotel in a very nice setting. Room was clean and comfortable. In room Tea and coffee provided. Stayed two nights, meals were very good although service was very slow on the first night. Convenient for cruise passengers.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tom Essex Thank you for reviewing your recent stay with us for for highlighting the cleanliness and comfort of your accommodation. I am delighted you enjoyed your meals in the restaurant but am sorry to see that you found service on the first night to be a little slow. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Beautiful Building But . . ."

3
15/09/2018

We arrived before the check-in time so we chose to wait in the lounge/bar area. The staff member working the bar apparently was filling multiple roles as he came and went (mostly went) quite frequently. In fairness, there was a baby shower and a wedding reception going on (and perhaps a 3rd party as well), so the staff may have been stretched a bit thin. Our room was clean and comfortable with plenty of hot water. Breakfast was a buffet, but with a good selection, and the food was hot. We worried a bit about the elevator. It is small and very slow. One couple with suitcases is about all it can handle. Our room was in the newer annex overlooking the garden area. That would have been lovely if it were not for the noise from the party going on. I can't say for sure if it was the wedding reception or some other party, but the music was loud and it went on quite late. The building, itself, is quite lovely, and the grounds are very nice. Perhaps if we had visited some other time . . .

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lumpkinite , Thank you for reviewing your recent stay with us here at Chilworth Manor and for your kind comments. I hope the noise from one of our events did not disturb you too much. I do hope you will consider staying with us again in the future, we look forward to welcoming you back. Sincerely Joe Lythe Operations Manager

"Ruined the start of our holiday"

1
14/09/2018

Booked 9 months in advance as we need an accessible room. Got an email on the Friday before our booking the following Monday to say, sorry, we missed the note on your booking about the accessible room, we can offer you a standard room. Not nearly good enough. Husband is a wheelchair user full time. Very disappointed is an understatement. We were looking forward to having a lovely relaxed night before joining our cruise but have now had to spend extra time trying to source alternative suitable accommodation.

"Our wedding 31st August"

5
14/09/2018

We got married here on the 31st of August, Jo and Adam were extremely helpful and professional on making sure our big day went perfectly. Steve and his kitchen team produced amazing food all day. Thank you all for such a brilliant day!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 711rhysw, Thank you for your 5* review. I'm delighted to see you both enjoyed your special day with us. I will ensure your kind words are passed on to the team who looked after you. I look forward to welcoming you both back to Chilworth Manor. Yours Sincerly Joe Lythe Operations Manager

"Consistently good"

5
11/09/2018

I stay here c.70 nights per year and it is always good - polite, helpful staff, nice location, good gym. Food and drink are well priced for a decent hotel, grounds are very nice too and relatively quiet considering it's just outside a major city. Easy road links and good parking.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 381nick , Thank you for your 5* review. I'm glad to see that you enjoy the hotel so much you will stay again and again. I hope you will continue to stay at Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Relaxing Weekend "

4
11/09/2018

We stayed here for a long weekend and would definitely return if we're ever in the area again. The staff were all very helpful and our room was clean and comfortable. It wasn't the biggest room but it was fine for us as we were out and about every day. We ate in the restaurant one evening and the food was very good, catering for my gluten free needs and my cousin's egg free requirements. Our only niggle was breakfast, in parts it was lovely but we were a little disappointed at the selection of fruit, meats and cheeses (we'd recently been in Germany where they really do know how to do this type of breakfast!). If the hotel could change just one thing please make it the fruit juice, it really wasn't nice. We were a little concerned when we arrived and realised a wedding reception would be taking place whilst we were there, as other reviews complained about noise, but we didn't hear a thing.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mazndean , Thank you for your 4* review. It is delightful to see that you enjoyed your stay with us. I'm glad to see the team managed to cater to your gluten free needs , and for your cousin's egg free, I will ensure that your comments regarding breakfast are passed on to the head chef for his review. I do hope we can welcome you back to Chilworth Manor in the future, Yours Sincerely Joe Lythe Operations Manager

"Chilworth Manor"

4
10/09/2018

Comfortable hotel, but dining room could do with a refresh. Also, quality of breakfast could be better. Room was good and lovely grounds. Plenty of car parking, but if you arrive late you will be in overflow car park.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kwilingham53 , Thank you for your Review. I'm delighted to see you enjoyed your stay. I will pass your comments regarding breakfast on to our head chef. I do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Fantastic Birthday Treat."

5
06/09/2018

My husband booked Chilworth Manor Hotel for my 65th Birthday treat away and we had a wonderful time. The grounds are beautiful, peaceful and lovely for a walk around. We had dinner on the first night in the restaurant and it was delicious, the staff were really attentive and there were plenty of them for the number of guests. I am Gluten Free and there were several choices for me on the menu, including soup which is a real treat when you re GF.. We had a bottle of Prosecco as part of our package and it was a really nice one. Breakfast was equally good, with GF bread for me and I remarked to my husband it not often that you see staff so efficient and attentive. On the second night we had a nice meal in the bar. The bar staff were equally helpful and friendly. I had spoken to Lindsay before we arrived as we had been informed of an issue with water and power companies on one of the days we were there. Nothing to do with the hotel itself but we were worried it would affect the spa where the family had booked a treatment for my birthday. Fortunately it didn't, but Lindsey was so kind and after hearing of a disappointment we had quite unrelated to the hotel she upgraded our room as it was such a special occasion . I have to say it war a superb room too. Thankyou Lindsay. The full body massage with Tiffany was very good and relaxing and we had a lovely chat. Both myself and my husband used the Jacuzzzi, and I used the pool, steam room and Sauna too. I was even allowed to join in the Aquafit class on the day we were leaving, also the other spa facilities. We can't find anything negative to say about this hotel and have recommended it to our friends for their Anniversary in a couple of months. They have just booked up.

Joe L, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Worzelle, Thank you for your wonderful review. I'm delighted to see you enjoyed your stay with us. I am happy to see the team looked after you throughout, I will be sure to pass on your kind words to both Lindsay & Tiffany. I look forward to welcoming you back to Chilworth Manor soon. Sincerly Joe Lythe Operations Manager

"Fantastic service from Adriana the rest were substandard.."

2
05/09/2018

We stayed at this hotel for my daughter's birthday. A very special thank you to the lovely Adriana for the beautiful birthday card and her and all her help at the time of reserving our suite. She is a gem and the rest of your team can learn a thing about service from her. Unfortunately that was the only good thing about this place. The rest of the staff need proper training. One staff member at the restaurant (her name is Meng) was so rude to us during breakfast service both on the 3rd and 4th Sep when we requested to clear some of the dirty dishes and asked for some extra cutlery. She muttered something rudely and completely ignored us. The disappointing part is she did it to us on both days. We asked for our daughter's birthday cake to be brought and to be honest that was the worst birthday cake cutting moment ever from rushing through and basically making us feel like a complete burden. Will NOT recommend this hotel to anyone.

Joe L, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Louise E Thank you for reviewing your stay, I am disappointed in reading your comments about our staff , we normally receive such positive comments and I am sorry that on this occasion they let you down. I will pass your kind words on to Adriana. Please accept my apologies for the cake cutting not being as memorable as you wished it to be , I will ensure your comments are fed back to the team for review. I do hope you will reconsider staying with us, we would be delighted to welcome you back. Sincerely Joe Lythe Operations manager

"Aug 18"

3
31/08/2018

Great place to visit the locality, easy to find and loads of parking around the site, but be prepared to walk at busy times. Fantastic location and plenty of walking in the grounds and around the 12 acres. If you are not keen on children being around, question whether this is the place for you.Some staff well trained and very helpful some not so. loads for breakfast but anything not on the buffet takes a while to come out. Some of the rooms are new although in need of tarting up a little in places. the beds are comortable but quite firm. sign in for internet access but found this a little more complicated on one of our devices.

"beautiful hotel"

5
29/08/2018

We stayed here for 2 nights before peppa pig world and was pleasantly surprised. beautiful hotel, great location, friendly staff, enjoyed our walk exploring the garden. room was lovely and clean, we was provided with a spare bed for our 2 year old which i had forgot to request. the breakfast buffet was great too! will definitely be visiting again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ZNimz Thank you for your 5-star review following your recent stay with us. I am delighted that you enjoyed your family stay ahead of your visit to Peppa Pig World and I appreciate your kind comments about the hotel and our team. I do hope you will consider staying with us again in the future, perhaps ahead of another visit to Peppa Pig World. Sincerely, Nathan Chart - General Manager

"Beautiful hotel..swimming pool shenanigans"

4
21/08/2018

absolutely fantastic stay in all aspects with the exception being the pool. No kids welcome anytime Monday to Friday, welcome for 2.5 hours at weekends during the afternoon. Not advertised on website at time of booking (it is there now). Other than that, stunningly attractive hotel in fantastic grounds. Almost all staff utterly enthused in delivering exceptional customer service. One bad apple but I have taken this up directly with the hotel. No aircon in room.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ady M Thank you for reviewing your recent stay at Chilworth Manor and for your positive comments about the hotel, our gardens and the team. I am delighted that you enjoyed your stay and am truly sorry that the weekday child swim restrictions were not clear to you prior to arrival. I have responded to your guest survey directly and look forward to engaging with you further in relation to the points raised. Sincerely, Nathan Chart - General Manager

"No Chilling at Chilworth Manor"

4
21/08/2018

A warm welcome awaits visitors and the delightful staff make this a very good hotel base for travelling around the area. Very impressive hall, clean good sized rooms and great breakfast. Can get crowded at weekends especially if there is a wedding or stag/hen night planned but lots of room for all and really pleasant. So many staff that it is nice to be there although they never crowd you. Good service at breakfast. Get the deal with an evening meal included, well worth it.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Grange17186338 Thank you for reviewing your recent stay with us here at Chilworth Manor, I am delighted that you enjoyed your time away with us. I appreciate your comments about the rooms and breakfast and for acknowledging the team who work hard to ensure all our guests receive a warm welcome. I do hope you will choose to stay with us again, we look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Great hotel"

5
20/08/2018

I stayed at Chilworth Manor with my children this weekend. We had a great time in a clean, comfortable and friendly hotel. Dave on reception was particularly welcoming and efficient. Our room was lovely and well equipped. Breakfast was good and after check out, we were provided with a map to explore the extensive woodland around the hotel. Great weekend break and will hopefully return in the future.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HH Thank you for reviewing your recent family stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay, in particular thank you for recognising Dave on reception, I know he will be most appreciative of your comments. I am pleased you had time to explore the Chilworth Conservation Area following a hearty breakfast. We look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"Good hotel in convenient location"

3
20/08/2018

My husband and I came here on a two night break, which included breakfast on both mornings and three course dinner with a bottle of Prosecco on the first night. Upon driving into this hotel, it looked stunning, but when we got to our room, we were very disappointed. The room looked tired, dark and had no air conditioning, so it was hot. The room also overlooked another building, which was a bit noisy? We went back to reception and requested a room overlooking the garden and a fan. This was not a problem and we were immediately changed. Our new room was much brighter and had a far better view. It also had a spare z-bed that I knocked my shin on 2/3 times, but when the fan was delivered, the bed was immediately taken out. So again, a problem was resolved quickly. We had dinner in the restaurant, which was very nice and we had breakfast which was also very nice. The only criticism is that certain breakfast items did run out, e.g. croissants and bread. When I asked if there was anymore croissants, I was told they had all gone. The hotel is nice, but rooms do need updating and the staff are very friendly.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ttruslove Thank you for reviewing your recent stay with us. I am sorry that your original room fell below expectation but am pleased that the team were able to respond to your feedback and resolve this for you. I am pleased you enjoyed your evening meal and breakfast in the restaurant and appreciate your comments about the team who work hard to ensure all our guests receive a warm welcome. We hope you will choose to stay with us again in the future, do please speak with our reservations team directly to book a future stay and enquire about our Superior or Deluxe Rooms in the Manor. Sincerely, Nathan Chart - General Manager

"Great convenient location in beautiful wooded area. Avoid breakfast."

4
20/08/2018

Have stayed three times. Friendly staff and "The Cub" swimming pool and spa facilities are good. Previously we had a ground floor room which was spacious, clean and comfortable. This time our room on the top floor smelled damp and had a stained carpet from an overflowing shower. Breakfast has never been good. Poor ingredients and attention to detail. Avoid it.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear John G Thank you for reviewing your recent stay with us here at Chilworth Manor. I appreciate your comments regarding the team and the facilities at The Club but am sorry to see that your room on this occasion fell below expectation and that your breakfast experience is not up to par. I will ensure your feedback is shared with our chef and do hope this will not deter you from choosing to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Afternoon Tea"

1
15/08/2018

Absolutely the worse afternoon tea I have ever had. There were three other parties whom we spoke to that felt the same. Firstly, we were dumped in some unappealing part of the building with no substantial windows and left to our own devices. The food that was served eventually was abysmal. Rolls filled with cheese and onion cut in half are NOT afternoon tea and neither are tuna sandwiches and thick cut chicken sandwiches! The cakes were cheap, nasty, very unappealing and tasteless. The scones were acceptable however there was no joy to be had since we had to ask for tea (no tea menu or choices offered) and then realised we had no spoons, sugar or milk. We could not have complained if we wanted to as there were no staff AT ALL. It was a sorry state of affairs and looking at the food left by other tables...Chilworth has some problems. As we left another table also left taking their plate, scones and cream with them ! I am fed up of companies taking our money and providing such appalling services. Won't be returning.

"Amazing Afternoon Tea on a Glarious Afternoon"

5
14/08/2018

Absolutely lovely afternoon tea around the back of the Manor and it was beautiful. We had sandwiches and amazing fresh cakes that were just to die for. There was also quite a lot of it as we couldn't finish it between the 2 of us.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Garf B Thank you for reviewing your recent visit to Chilworth Manor for Afternoon Tea on the terrace. I am delighted that you enjoyed your visit and the sandwiches and cakes hit the spot. Do come and see us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"last minute weekend break"

5
13/08/2018

From the moment we started the drive up the magnificant driveway , this hotel was fantastic. The sights that greet you onnthe way are fabulous . The inside of the manor are just amazing . Our room was beautiful overlooking the beautiful gardens . The decor is beautiful and the old furniture suits the manor . We ate twice in the restaraunt , all i can say is the food was out of this world . However the deserts need to be changed as they were nice but the starters and main dishes were exceptional . The staff were polite and so helpful, Katie , Dave , Jacob and Jack are so professional and so approachable . The grounds remind od the secret garden and exploring them as an adult was fun . Even though it rained the whole time , it did not dampen our trip . I would certainly go back to this place again . Thank you to all the staff who made us welcome

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Hayzjohns What a wonderful review, thank you for taking the time to share your recent experience. I am so delighted that your stay exceeded expectation and am grateful to you in particular for highlighting so many individuals from our team who all work hard to ensure guests have an enjoyable stay. We will be launching a new menu in September and I will ensure your feedback is shared with Chef, I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Another lovely stay"

5
13/08/2018

Stayed for two nights in a beautiful air conditioned room . I love this hotel you feel miles away from the hustle and bustle with the country suroundings ,enjoying time relaxing in the spa . If you want to its a short taxi ride into Southampton with all its hustle and bustle. The hotel is well ran and the staff always friendly and attentive . We can't thank Denise , George and Adam enough looking after us in the restaurant .

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kayMwg Thank you for your 5-star review following your recent stay wish us here at Chilworth Manor. I am delighted that you enjoyed such a wonderful stay with us and am grateful to you in particular for highlighting the team members who stood out to you during your visit, I know they will take great satisfaction from knowing they made a difference. We very much hope you will choose to stay with us again in the future and look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"A very enjoyable 2 night stay"

5
13/08/2018

This was a very good hotel, lovely rooms, nice breakfast, good location. It is a bit out of the way. We went into Portsmouth and Southampton whilst we were staying there, the signage is dreadful and we haven't got a sat nav. I think someone from the local authority ought to stand in the centre of Southampton and try to navigate their way to Chilworth using the signs only and find out how hard it is. Obviously that's nothing to do with the hotel but I thought it worthy of a mention. But the hotel is lovely and well worth a visit. We stayed on a cruise package which was excellent. Pauline who is one of the restaurant staff was lovely and provided tea whilst we were waiting for our departure time - she really is an asset.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SallyAM64 Thank you for your 5-star review following your recent stay with us here at Best Western Chilworth Manor. I'm sorry that you had difficulty locating the hotel, we do work with What3Words to improve the arrival experience for many. Using their Mobile App you can navigate to the front door of our hotel with the words botanists.subtitle.height. For more information on this please visit their website: what3words.com I am delighted that you enjoyed your stay on our cruise package, this is a particularly popular package with guests who are cruising from the City. Thank you also for highlighting Pauline, I know she will be thrilled to have made such as positive impression. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Can recommend..."

4
08/08/2018

We booked directly online after finding a 'Breakfast on Us' and 20% off promotion which made us look at the whole package on offer in a positive light to begin with... But then the friendly welcome we received at check-in, together with a nice smile, made us think even more positively towards the place. The room was spotlessly clean and comfortable. It was quiet and we slept well, despite the heat. Okay, it wasn't ever go to win any interior design awards but we were only there for one night so we weren't exactly looking for frills. Breakfast wasn't the bun-fight we were expecting, and we were offered more smiles along with a plentiful buffet. All good. A huge bonus for us was the access to the next-door health suite with pool, with steam room and sauna facilities. And it was ADULTS ONLY!!!! At least when we were there on a Monday evening and early Tuesday morning. A dip before dinner and a dip before breakfast! Bliss! The building is quite grand, or had been back in its day, and we enjoyed looking around and imagining the goings-on at many a country house weekend party, both inside and in the rather wild grounds. We checked out and were smiled at again. All in all we chose well: we got a good rate, went at a good time of the week, and experienced some smiles that are sadly lacking elsewhere. Smiles go a long way...

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Delius17 Thank you so much for taking the time to review your recent stay with us here at Chilworth Manor and for your positive comments. I am delighted that you enjoyed your stay and appreciate you taking the time to highlight the team in particular who work hard to ensure all guests receive a warm welcome. We are thrilled that you chose Chilworth Manor for your midweek break and we hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Great hotel"

5
07/08/2018

This is a bit out of the way but once ther the surroundings are magnificent with lovely gardens and lots of walks the hotel is excellent food was very good in the evening as was the breakfast would definitely stay again

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear grayjac Thank you for your 5-star review following your recent stay with us and for highlighting in particular our gardens and walks, we find many guests enjoy exploring the adjoining Chilworth Conservation Area which is home to a great deal of wildlife and some beautiful and historic trees. I am delighted that you enjoyed your evening meal and breakfast in the Manor Restaurant. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Cruise stay and parking"

4
06/08/2018

Booked this before embarking on a cruise in Southampton. We were looking for somewhere we could stay the night before and leave the car while away. This ticked all the boxes. The price was only slightly more than parking for two weeks and it meant the the holiday started the night before. No traffic issues to delay us - no stress. We arrived around 7 on Friday night. The friendly lady in reception pointed out where we could park the car on some hard standing near at the side of the hotel - I believe it was the tennis court. We had a meal in the bar that evening - sat outside on the terrace with a glass of wine. Very pleasant. Nice basic room and bathroom. Clean and cool - it was at the beginning of the heatwave. Very quiet even though it was close the venue of a wedding the next day. Breakfast was standard buffet fare - well cooked and plentiful. The hotel had arranged a taxi to the docks which arrived promptly and in the deal. Also, booked the taxi back on our return. Good value and very convenient.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tinansteve Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your pre-cruise stay with us, our cruise package is very popular with guests looking to start their holiday a day early. I do hope you will consider staying with us again ahead of your next cruise from Southampton, if not before. Sincerely Nathan Chart - General Manager

"wedding dissapointing felt let down for a special occassion"

1
06/08/2018

dreadful understaffed at the buffet dry sandwiches were served erratically no glasses to serve alcohol after 8.30 no staff clearing tables the guy in charge was 19 years old ! at the wedding party breakfast all guests scattered everywhere and not even sat in the same room 10 min wait for sausages on full English pleasant grounds but terribly unkempt a poorly managed place will definitely not use this venue for any future family events

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bill S Thank you for sharing details of your recent experience with us. I am sorry to learn that the service received at the wedding you attended here at Chilworth Manor did not meet your expectations. Please be assured that your feedback does not reflect the usual high levels of guest satisfaction received from weddings here at Chilworth Manor and I will be discussing the points raised with my team. Should you wish to discuss any aspect of your experience with me directly please contact me here at the hotel by email to [email protected] so that I may have an opportunity to discuss this matter with you personally. Thank you again for sharing your feedback and my apologies once more. Sincerely Nathan Chart - General Manager

"Time for ourselves"

5
05/08/2018

With the children on holiday with their grandparents, we took a 2 night break at Chilworth Manor. It fulfilled everything we wanted. The hotel is in a great location in large attractive grounds. Arriving Friday evening, we went for a deluxe room and were given room No.1 - a quirky upstairs and downstairs arrangement, like a little house! The hotel was refurbished in 2016 and we found both our room and the hotel itself to be in a good decorated state. After sharing a jug of Pimms (£10) we dined in the restaurant. Big portions! We wanted but couldn't fit in dessert. On Saturday we went to The Club and enjoyed the pool, steam room and jacuzzi - it was pleasantly quiet - and we departed just as family time started at 3pm, with a large pick up of activity. (Note that The Club is not run by the hotel but open to its guests). In the evening we drove round the corner to The Chilworth Arms for a delicious dinner (including dessert!) We didn't walk as the grounds were going to be dark after sunset and we were pleased that we did that as indeed it was pitch black after sunset. On Sunday morning, having enjoyed the full breakfast buffet we went to The Club again, prior to checkout, for a full spa treatment superbly delivered. (We just got in having booked earlier in the week prior to arrival). We knew we were going to be a little past checkout time and reception were relaxed about that. Having checked out we didn't leave straight away but went for a long walk in the surrounding woods and had lunch at the bar before finally departing for home. We thoroughly recommend a stay there.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Christopher N Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that your break fulfilled your expectations and that you enjoyed your time with us. Room 1 is a particular favourite due not only to the unique duplex layout, but also the views of the gardens. It's great that you were able to make use of the facilities at The Club and I'm pleased you managed to book yourselves in for a spa treatment on Sunday morning. The Chilworth Conservation Area which adjoins our grounds is popular for walkers, did you find the Deer Ring? We do hope you will choose to stay with us again in the future, it will be our pleasure to welcome you back. Sincerely Nathan Chart - General Manager

"Amazing service and hospitality "

5
01/08/2018

We held a business networking event in the Lord Selbourne suite, we had arranged for on going teas, coffee and water and a buffet supper. We were blown away by the amazing food, the staff were really helpful

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jenny T Thank you for reviewing your recent visit to Chilworth Manor for a business networking event in our Lord Selborne Suite. I am delighted that the event went well and truly appreciate your comments with regards to the food and team. I hope you will choose Chilworth Manor for an event again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Great Service"

5
30/07/2018

Staff were very helpful, polite and friendly. Chef was very accommodating, after the local pub stopped serving even though they advertised food till 10pm. Got back to hotel just before 10pm and chef happily cooked the most succulent burgers for us without any persuasion. Lovely meal. Hotel was in a beautiful setting with extensive grounds and a lovely grand drive up to the building. Room was of a good standard clean and comfortable. Would stay again if in the area. Thanks to everyone, the staff make the hotel, they understand the meaning of customer service. Well done.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jackie P Thank you for your 5-star review following your recent stay with us. I am delighted to see that chef was able to accommodate your request and that the entire team worked hard to ensure you received a comfortable stay. I know the team will take great pride and motivation from your comments. We very much hope that you will have an opportunity to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Diamond Anniversary party "

5
30/07/2018

We held my parents Diamond Anniversary party here on July 29th and it was a total success. The staff were excellent especially Georgina who helped to organise this special party. The room was set up beautifully for an afternoon tea party and we could go in early with our own decorations etc. There was a door leading out to a terrace which overlooked the stunning gardens although it rained all day despite the recent heatwave so we didn't get to use the terrace! The afternoon tea food was exceptional and so much of it and my nephew was chuffed to get his own stand full of gluten free treats. My parents loved their party and then stayed in room 3 the night which overlooks the gardens - they were so chuffed to find an anniversary card and bottle of prosecco in their room which was a lovely surprise from the hotel. Thank you to all the team for making this such a special day for my parents.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your recent visit to the hotel for your parents Diamond Wedding Anniversary. I am delighted that your celebrations were such a success and that the team looked after you so well. Many congratulations to your parents for the Diamond Wedding Anniversary, we hope to see you all again at the hotel very soon. Sincerely Nathan Chart - General Manager

"Two night stay"

5
30/07/2018

Lovely hotel beautiful grounds really friendly helpful staff spotless room use of health club facilities included, Really enjoyed our stay here the food in the restaurant was first class all in all great value for money

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mickos Thank you for your 5-star review following your recent stay with us. The team work hard to ensure all our guests receive a warm welcome and I'm delighted that you experienced this. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Disappointing..."

3
29/07/2018

As it was our 41st wedding anniversary on the 23rd we thought we would have a couple of days away. We chose Chilworth Manor as we had stayed in a Best Western before and found it very pleasant. Unfortunately the same could not be said for Chilworth Manor. We had booked an offer of two nights inclusive of breakfast both days and dinner the first eveningl and I have to say the breakfast was good as was the evening meal. However, when we went to check out on Wednesday we asked to pay for the meal, as the receptionist informed us that the booking information she had said we were room only! Fortunately I had our confirmation of the booking with me to prove we had actually paid for the inclusive offer. The receptionist apologised and advised the incorrect information had been sent to the hotel from head office. Be warned.....take your booking confirmation with you! This hotel has no air con and our room was incredibly hot due to the current heatwave. 3 times we requested a fan but were told they had none to spare! Surely a hotel of this caliber should be able to provide each room with a fan if there is no air conditioning ......but obviously not this hotel. I therefore had very little sleep for two nights. Needless to say I will not be staying here again. Not the best way to spend a wedding anniversary.....

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pam Thank you for reviewing your stay, I am delighted that you enjoyed your breakfast and dinner in the restaurant. Sorry for the confusion with regards to the payment of your reservation, I'm pleased the team were able to resolve this for you. I am also sorry that the recent spell of hot weather impacted upon your comfort and am disappointed that this would deter you from staying with us again in the future. I do hope you will reconsider, we would be delighted to welcome you back. Sincerely Nathan Chart - General Manager

"Unexpectedly pleasant for a Best Western."

4
25/07/2018

Chilworth Manor is out-of-the-way hotel on the countryside edge of Southampton. Standing in its own grounds it is a lovely place to approach. Check-in is pleasant and swift and the rooms are clean and cool. Breakfast is good and there is a swimming pool attached which I didn't have chance to explore. Unexpectedly pleasant for a Best Western.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DanielSlee Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that we exceeded your expectations and that you particularly enjoyed the approach, team and breakfast . Hopefully you will stay with us again in the future and will perhaps have time to make use of the leisure facilities. We look forward to seeing you again. Sincerely Nathan Chart - General Manager

"Good location; limited quality"

3
23/07/2018

Three night leisure stay by my wife and me. The hotel is quite well placed for visiting Romsey Abbey, Winchester Cathedral, and the military museums in Winchester. The building itself is attractive and there are very pleasant gardens which extend into nature reserves belonging to Southampton university. However, (our opinion only) the mhenu was a bit limited for more than a one-night stay. Some of the staff were casual or apparently uninterested (this did not apply to the restaurant). On one day, after returning from a visit to Winchester, our “clean” towel turned out to be heavily soiled - by someone else. Reaction at Reception: ‘oh! OK'. Well it wasn't, actually. Reception overall seems to have little interest in clients. It appears from other reviews that other people share this view but the management apparently fails to get to grips with the problem.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trevor K Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am sorry that you found the restaurant menu to be limited, our menu is reviewed seasonally and I will ensure your feedback is taken on board. I am sorry also that your experience of dealing with some team members was not up to our usual standard, we receive many positive comments in relation to our team and the warm welcome offered to guests. I will ensure this is feedback to the appropriate heads of department so that appropriate positive action can be taken as a result of your feedback. I do hope you will choose to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Nice hotel and gardens"

4
21/07/2018

I stayed at chilworth manor for two nights. It is an old manor set in the original gardens. The setting is very pleasant and you forget you are in an urban area. The staff are pleasant and helpful. Although I had to ask for a fan twice before getting it. The restaurant serves good food and there is an open area to sit and relax near the bar.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Penny L Thank you for taking time to review your recent stay with us here at Best Western Chilworth Manor. I appreciate your comments about the team, the restaurant service and the hotel in general. I am sorry it took a while to deliver a fan to your room but am pleased to see this was made available for you during the current spell of warm weather we are enjoying. I do very much hope you will choose to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Best place for Sunday Lunch"

5
15/07/2018

We regularly eat here for Sunday lunch, birthdays and Christmas. The restaurant staff are terrific. The food is excellent. The venue itself is lovely. If you live around Southampton, Romsey, give it a try.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kate S Thank you for reviewing your recent visit for Sunday Lunch and for highlighting the restaurant team and food quality. We are delighted that you enjoy your regular visits and we very much look forward to seeing you again soon. Sincerely Nathan Chart - General Manager

"Very nice"

5
15/07/2018

If you wish a peaceful nice weekend with your partner or as a family with kids, I would definitely recommend this hotel. It reminded me of Agatha Christies movies! Staff is very pleasant, rooms and bathrooms are clean, food is very good. There is a beautiful garden to take a walk and a small spa center (very clean as well).

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nadezdapmlinko Thank you for your 5-star review following your recent family stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and am grateful in particular for your comments about the team, the rooms and the food. I know our estates team will also appreciate your comments about our beautiful gardens with this being the time of year when they are kept the busiest. We very much look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Horrendous "

1
13/07/2018

We are currently staying here as it was the only place left available whilst working at Goodwood Festival of Speed. I now know why. We were greeted with a snarl & the smell of fish & damp on our first evening. We were patronised by the receptionist & the only information we're were given is that children are not allowed in the pool on week days. We got to the room that is supposed to be a suite. It's just a largish room with a sofa in it. 3 people are meant to be sleeping in the room. The third bed looks like something you would find in a prison & was wedged down the side of the actual bed. The bedside light was not and still is not working & there are only enough towels toiletries for 2 people. The bathroom is so small anyone bigger than about 5ft 6” has to sit sideways on the lavatory. The safe had been locked & rendered unusable. Additionally, the 24 hour room service consists of sandwiches or soup. Great when you've arrived late after a long day. The night manager Cosmin tried to help, but his hands are tied as much of what we needed is locked away! We ordered breakfast for 6.15am, but apparently the kitchen staff do not arrive until 7am. Why offer breakfast in your room if you cannot fulfil the request? Once again Cosmin pulled a few things out of the fridge & larder. On our second night we returned to our room to find the beds had been pulled together & some towels dumped on the beds, but absolutely nothing else had been done. The radio was also blaring. It looked. & felt like we had been burgled. When reporting this to the woman on reception it was clear as she was about to go off shift she couldn't care less. I was so annoyed I told her if nothing was done in 5 minutes I would invite everyone in the hotel to our room to view the mess. Cosmin was despatched again & he tidied the room & got us an assortment of toiletries & replenished the tea tray. He said he would talk to the General Manager & in turn he would contact us. As yet it is 1pm the following day & we have heard nothing, even though I left the hotel late this morning. We ordered breakfast for a later time today, it sort of arrived during the time slot, but most of what we asked for did not materialise. This hotel is an utter disgrace. The worst bit is we have no alternative but to stay here for another 2 nights as the whole area for a radius of about 40 miles is fully booked. I suspect that hoteliers think they can get away with charging huge amounts of money & deliver minimal or no service during large events at Goodwood.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kim S I am sorry that you are disappointed with your Suite and that there have been other aspects of your stay with us that have fallen short of expectation. I am currently away from the hotel, however I have been in contact with our Operations Manager who I believe has already arranged a time to speak with you in person. I do hope that you enjoy the rest of your stay with us. Sincerely Nathan Chart - General Manager

"Nice Hotel - shame about the Reception"

4
13/07/2018

We booked a 2 night break on a deal that included first night evening meal and for the money it is good value. On arrival at reception we were given our room cards (Room 311) and went to the room on the 2nd floor, some distance from the Reception, only to find that the key cards did not work and would not open the door! Trudged back to reception to be given 2 more keycards to try - no apology or explanation. Back to the room again only to find that the new keycards did not work either! Another trudge with luggage etc back to reception!! Once again no apology but a call was made to a maintenance man to try and sort the problem out while we waited in the bar area. No refreshment was offered while we waited. After 15 minutes the maintenance man appeared and said he had reprogrammed the lock, he came with us back to the room and sure enough we were at last in our room! After that unfortunate start, we had a nice break - the Hotel and Grounds were lovely, the Staff (apart from Reception) were efficient and friendly. The restaurant was good and the buffet breakfast was exceptional - Lots of delicious food freshly cooked. There were several events at the Hotel while we were there and it did get a bit noisy at times - this did not bother us as we like to see people enjoying themselves!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear alan g Thank you for reviewing your recent stay with us. I am sorry that you were impacted by a technical error with your bedroom lock upon arrival, thank you for your patience in this regard. I am delighted that, despite this frustrating start, you enjoyed your stay. Thank you for highlighting the team and food in particular. I do hope you will come back to see us again soon. Sincerely Nathan Chart - General Manager

"Nice place, nice time."

4
10/07/2018

My wife and myself spent a two night break at this Hotel on a deal, room 25 in old house good, bathroom very good with shower over bath which was a beauty. Deal came with dinner on first night and meal was good but not special, service was very good and all staff encountered were happy, helpful and polite. Grounds as others have said are lovely and a pleasant walk in the current weather. Room was very hot but a fan helped bring the temperature to a realistic level and we slept well. Spent some time in the Spa pool, Sauna etc which was enjoyable and uncrowded. Short distance from Southampton centre with its huge Shopping mall with Shops, bars, restaurants etc. All in all a good short break but did find both food and drink on the pricey side otherwise I woukld have given five stars.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gloucestercouple Thank you for reviewing your recent stay with us. I am delighted to see that you were able to enjoy some time in our gardens, i do hope you explored the adjoining Conservation Area leading down to the lake. Thank you for highlighting the team in particular, we work hard to ensure all guests receive a warm welcome and I'm so pleased that you experienced this during your time with us. We very much look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"Pleasant hotel with a beautiful nature scenery"

4
09/07/2018

It is a beautiful hotel. The main entrance is in a beautiful Victorian building. On the back of the hotel, it's an downhill openview with a small fish pond and a beautiful woods. Our rooms was at the new part of the hotel, the room is small for a family ( two single beds, we asked to add an extra foldable bed for kid) It was also a wedding in the weekend, so a bit noisy with the music at the background. However I still recommend it if you are looking for somewhere for a relaxing weekend with a nature scenery ( only if they don't have a wedding at the same time)

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear l505JDjoc Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your stay and that you found time to explore the Chilworth Conservation Area which adjoins our gardens, a popular feature for many of our guests particularly at this time of year. We do recommend our Superior and Deluxe rooms for families as these offer additional space to our standard rooms, they are also located in the original house a little further from our function suite. Ahead of your next stay do please be sure to book with us directly and mention your preferences to our reservations agent so that appropriate consideration can be given to your bedroom allocation. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely Nathan Chart - General Manager

"Customer service out of the top drawer"

4
08/07/2018

Well don't ask me how I managed to do it, but I ended up booking this hotel via Hotels.com for completely the wrong night! Hotels.com were useless, and insisted they couldn't make contact with the hotel to rectify my error, so I phoned the hotel directly. Not only was it possible to change my non-refundable booking to the correct night, but I actually ended up with a free upgrade to a lovely room in the main part of the hotel. Lucky me! The room was a good size with lots of extra goodies,like towelling robes and slippers. The only criticism was that the lack of lighting made reading and make-up putting-on tricky. We were also woken early on Sunday morning by the petulant howling of a toddler in the next room, so a spot more sound-proofing wouldn't go amiss! We will definitely be back!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Penny S Thank you for reviewing your recent stay with us and for your glowing account of the way in which the team helped with your request. I'm delighted that we were able to change your reservation and that you were happy with the room offered. Sorry to see that you were disturbed in the morning by noise from an adjoining room, we hope this won't deter you from returning. Do please call our reservations team directly to arrange your next stay, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Run by Bean Counters...."

2
03/07/2018

This stunning house and garden should have provided a perfect spot for an evening meal on the terrace but sadly disappoints. Woefully understaffed the uninspiring menu provided adequate fish and chips but little else to tempt. The chicken dishes are not free range which in an establishment such as this should be the norm. Drinks took ages to arrive which was not surprising in that one poor lady was left to deal with all the orders, the waitress had to be asked to clear the table after the main course and frankly lacked any training or any motivation. Delightful terraces and gardens have minimal care and the lovely sound of running water beneath our feet came from the septic tank. The numerous cars parked on the grass at the front of the hotel suggests they are dealing with the corporate market and have little interest in individual guests ot the upkeep of the place. I suspect people had a better supper here and more fun when it was a Hall of Residence for the university.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear eyequackess I am sorry that your recent stay with us here at Best Western Chilworth Manor fell short of expectation and that your experience of our grounds and team was different to that highlighted by other reviewers. We value all of our guests and welcome many throughout the year who stay with us for pleasure as opposed to business whilst exploring the many visitor attractions there are to explore here on the South Coast. The nature of our business varies throughout the year and I'm sorry that during your time with us you felt there to be a greater focus on the corporate market in particular. We pride ourselves on the warm and friendly welcome offered to all guests and I am truly sorry that we fell short on this occasion. Should you wish to discuss the specific detail of your stay with me in greater detail do please get in touch by email to [email protected], I would certainly welcome the opportunity of discussing this with you. Sincerely Nathan Chart - General Manager

"One night stay before cruise"

3
01/07/2018

We have stayed here before, & I thought we were unlucky with noise ,but again last night very noisy. High temperatures meant an extremely hot & stuffy room. Two events going on. I wouldn't stay again. In a newer room this time but still no ac. Dinner was extremely expensive for a fairly simple meal. And no bread rolls! No one seemed to be offered one.Is this the new fashion? We just left the dinning room as some extremely drunk diners entered. Lucky escape. I rather try the hotel that guarantees a good night sleep ?? and go out for a meal.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear surfercazzie I am sorry to read that you were disappointed following your recent stay with us here at Best Western Chilworth Manor. We work hard to ensure all our guests receive a warm welcome and enjoy a relaxing stay and I'm disappointed we didn't achieve this for you. Should you wish to discuss any aspect of your stay in greater detail with me personally do please get in touch, my email is [email protected] Sincerely Nathan Chart - General Manager

"Was set in lovely surrounds "

4
29/06/2018

Hotel was fine but no AC in rooms just a fan. Which considering it was at night high 20's. Things were a bit warm. Hotel rooms were fine apart from that. Food was very expensive cheapest main meal was 15 pounds. Plus the food took nearly 40 mins to arrive at the table. Very slow service. Grounds were beautiful and has a massive koi pond.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear christopher T Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am pleased that you were satisfied with your accommodation and am sorry that you found the room temperature to be uncomfortable during the recent warm spell we have been enjoying. I am sorry to read about the delays you experienced within the restaurant and will ensure this is highlighted to our food and beverage team. It's great to see that you were able to find time during your stay to enjoy our beautiful gardens and that you enjoyed a walk through the Chilworth Conservation Area to the lake. I do hope that you will consider staying wish us again in the future. Sincerely Nathan Chart - General Manager

"Excellent hotel"

5
24/06/2018

Booked a weekend break for two working parents in need of a rest! The hotel didn't disappoint. Clean and well presented room. Indulgent and delicious food in the restaurant. The garden terrace was also perfect for relaxing with a few drinks and a cream tea. The spa facility which was a short walk away was also impressive. Perhaps the best part were the staff. Very friendly, very attentive, clearly well trained. We'd have no hesitation to book again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear James M Thank you so much for your 5-star review following your recent stay with us here at Best Western Chilworth Manor. I am thrilled that your stay offered the much needed rest and that the team in particular made you feel so welcome. The recent spell of warm weather has been the perfect opportunity to enjoy the grounds and the terrace in particular, I'm pleased you were able to find the time to enjoy a cream tea. We very much look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Beautiful place to stay"

5
21/06/2018

We were quite surprised to find this fantastic place to stay . We arrived at the tail of a wedding being held on the terrace, We had a beautiful room overlooking the Manor. The breakfast was better than expected. Very friendly and helpful staff. only thing negative was there is no lift and a lot stairs, but a nice young man helped get our bags to our room.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dunkertons Thank you so much for your 5 star review following your recent stay with us. I am delighted that you enjoyed your short break and that the hotel exceeded your expectations in so many areas. Standard rooms in the garden wing are served by a lift but as you say our premiums rooms in the Manor are not but assistance is always available and I'm pleased someone was on hand to help with your bags. Please do come back and see us again soon. Sincerely Nathan Chart - General Manager

"Lovely grounds and great food "

4
19/06/2018

We booked a two night stay through Secret Escapes and paid for a larger room. We got lucky. The room overlooked the lovely grounds and was really big and comfortable. It looked like it had recently been refurbished and was clean and had plenty of storage and a comfy bed. Good bathroom too. The food is really good. We ate in the main restaurant both nights and both had a really good meals. It was also warm when we were visiting so we were able to enjoy drinks on the pretty terrace. The bar area is a bit strange as it's a thoroughfare from reception to the bedrooms so the atmosphere is a little flat but it's comfy enough and there's a decent choice of drinks. Breakfast was fine too. I had a massage in the spa. I was surprised the spa was a short walk away from the main hotel (it wouldn't be great in the rain) but it was nice inside and the massage was good. I looked in on the pool and it looked nice but I didn't use it. If the weather is nice, make some time to walk around the grounds, they're really impressive. Overall we were impressed by this hotel. I had a misconception it might be a bit sterile and like a business hotel because it was a Best Western but it feels relaxed and we had a lovely stay. We would go back if we were in the area.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear akm515 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that the deluxe room in which you stayed exceeded expectation. All of our Deluxe Rooms offer views of the gardens and the rear or front of the hotel and are a popular choice with guests wanting to upgrade for a little extra luxury during their stay. It's great to see that you had an enjoyable experience in the restaurant and also that the weather was kind to you during your stay enabling you to make use of the terrace. Thank you for your kind comments about your stay overall, I'm thrilled that your perception was changed and I very much hope we will have the pleasure of welcoming you back soon. Do contact our reservations team here at the hotel directly for the best rates and offers ahead of your next stay. Sincerely Nathan Chart - General Manager

"Great Hotel and Reception Staff"

5
18/06/2018

We had two rooms here and stayed for one night on Thursday 14th June, and we were due to board a cruise ship from the port the next day for a short cruise to the channel islands. Our rooms were lovely and we used the gym facilities in the afternoon, then we had a lovely meal in your restaurant that night. I cannot express my thanks to your staff enough. During the night my husband became poorly with a hand injury and I took him to Southampton Hospital where he was admitted and I returned alone to the Hotel. I explained the situation to your receptionist, called Katie I think, and she permitted us to keep our rooms on until we knew what was happening with my husband. Each time she saw me, she asked how he was and if there was anything the Hotel could do to help me. She was fantastic, as I was feeling very stressed at the situation. Eventually the Hospital discharged my husband and we left the Hotel to collect him and race to the port for our cruise (which was fantastic!). I just wanted to say a very big THANK YOU to you Katie. The Hotel is lucky indeed to have you as a member of their staff.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear horseyd Thank you so much for your 5-star review following your stay with us here at Chilworth Manor last week. I am delighted that you were able to make use of the gym and also that you enjoyed your meal in the Manor Restaurant. I am sorry to hear that your husband was taken ill, I hope he has now made a full recovery. Thank you for acknowledging Katie, I know this will mean a great deal to her. All of our team members work hard to ensure guests receive a warm welcome and I'm thrilled that Katie stood out to you in particular. I very much hope that you will choose Chilworth Manor again, perhaps ahead of your next cruise from Southampton. Sincerely Nathan Chart - General Manager

"Excellent Hotel"

5
14/06/2018

We booked a 2 night Great British Break Off through the hotel website. This included breakfast and dinner both days. The room was spotless Our standard room was not enormous but was great in every respect. Breakfast and dinner were excellent. Breakfast is a buffet. Dinner portions were enormous and food quality and choice were excellent. The grounds are beautiful and all the staff were helpful and friendly. Very impressed overall.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear simon f Thank you so much for taking the time to review your recent stay with us here at Best Western Chilworth Manor and for your 5-star rating. I am delighted that you enjoyed your stay and appreciate you highlighting in particular the cleanliness and food, our Head Housekeeper and Chef will be particularly appreciative of your comments. The gardens are at their best this time of year and the team work hard to maintain them, I am pleased you had time to explore. I hope you will come back to stay with us again soon. Sincerely Nathan Chart - General Manager

"The Spa not good, Food Amazing!"

2
12/06/2018

We booked a spa deal, found online. The package included an overnight stay, 3 course meal, breakfast the next day and a spa treatment. We arrived at 11am, and couldn't check into 3, which is pretty standard but isn't very relaxing dragging luggage around from the hotel to the spa, receptionist did state we could leave our bags in reception, which when we come back to them they were just by the front door still so not fantastic at all as I didn't feel very secure. If you cant check in until 3 that is fine but there should be a dedicated room for people doing the spa deal as when you arrive you need to sort yourself out. Anyone considering the deal please pack a spa bag individually so you don't have to wade through your suitcase in the bar. The customer service at the reception was awful, a lady with short blonde hair was quite possibly the rudest and most unhelpful person, should not be a receptionist. Reception was very unwelcoming, dis organised and not helpful at all. As we made our way to the Spa, this was just as disappointing, not very friendly staff, reception area could do with a facelift, just felt like a school canteen. We pre booked treatments and I had pre booked hot stones, yet there was an admin error and the spa staff had been told I wanted a scrub. Told I couldn't have the stones as they had to heat the machine. I was told I could have another treatment so I picked a mini facial which was basically a face massage. The staff in the restaurant were the best, Val who works in there is a credit to the place and I think you should put him on reception, as that is the first impression you get. If I was greeted by Val I think I wouldn't of felt the way I do. The best thing about the hotel is the food, it was very good. Breakfast was very good too. Would I go back and do what I did? No, very organised and not a relaxing spa break. Would I go back for Dinner and be served by Val? Yes I would go back tomorrow, but that was the only good thing. Rooms were okay, could do with a bit of updating.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lizzie H Thank you for your reviewing your stay and my apologies that your arrival experience fell short of our usual standard. We do encourage guests who are arriving early to make use of the facilities to arrive directly to the Club where you are able to make use of the changing and shower facilities prior to checking in to your accommodation. We will be following up on your feedback with our Front of House Manager, we pride ourselves on the warm welcome offered to all guests and I am sorry that we fell short on this occasion. I am delighted that you enjoyed your evening meal and breakfast, our Food and Beverage Manager, Vali expresses his thanks for your kind comments. Should you wish to discuss any aspect of your stay in greater detail with me directly please contact me here at the hotel via [email protected] I do hope you will consider returning to Chilworth Manor in the future. Sincerely Nathan Chart - General Manager

"Restaurant a let down"

3
11/06/2018

Have visited the restaurant here a couple of times now and on both occasions the experience was less than satisfactory. Communication of staff needs a serious overhaul. If your staff do not speak good English then I'm afraid mistakes are going to happen. On our second visit staff did not come back to the table to ask if we needed anything else or to see how things were. Then we asked to take a meal home this was ignored, even though the staff said yes so it had to be reserved. The food quite frankly is average. Overall I would rather spend my money elsewhere. I wouldn't usually comment but at this is the second time the service has been poor I feel it's only right to make others aware. For the cost of the food you need to make some serious changes.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dan072701 I am sorry to hear that your experience of our restaurant has been less than satisfactory, we generally receive very positive feedback about the team and our food and I'm disappointed that you have not experienced this on two separate occasions. We do encourage guests to raise any concerns directly with the duty manager so that we may have the opportunity of redressing these at the time. I will ensure your feedback is shared with our food and beverage team so that appropriate remedial action can be taken, it would be useful for me to know the date of your visits to aid with our proactive follow up. Should you wish to discuss with us directly do please contact me here at the hotel by email to [email protected] Sincerely Nathan Chart - General Manager

"Good hotel "

5
10/06/2018

Stayed at Chilworth Manor over the weekend.  The Hotel is a bit out in the country, so if you do not drive you need to use taxis. The Hotel is a Victorian mansion. Unfortunately the Hotel does not have lifts. I am not sure if they have rooms on the ground floor. The Hotel does a package where if you are going on a cruise you can park the car at the Hotel. I found all the staff to be friendly and efficient, when I say that I am including all the staff that we do not see without which the Hotel would not run so smoothly. I ate in the restaurant on one evening and I found the food was OK. I did not have breakfast at the Hotel so I cannot comment on it. I also ate in the bar and I found the sandwiches were delicious. One thing that impressed me was that you can get Classic FM on the television in the rooms. The Hotels free WiFi ran at a good speed, but I found that I could not use my online radio player.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Robert3856 Thank you for taking the time to review your recent stay with us and for your 5-star rating. I am delighted that you enjoyed your stay at Chilworth Manor and that you enjoyed a warm welcome by our team members, thank you also for acknowledging the hard working team members who do not come into guest contact but as you rightly say without whom the hotel would not function. You are correct that there is no lift within the original house here at Chilworth Manor, however all of our standard rooms which are located in the Garden Wing our served by a lift and we do also have standard rooms on the ground floor for guests who prefer this. I will ensure your feedback regarding your meal is shared with our chef and I hope on your next visit you may have time to enjoy breakfast with us. We look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"A break from home."

4
09/06/2018

I grew up in Southampton and had no idea that this hotel even existed. A lovely historic building set in amazing grounds with very friendly staff. We only had a basic room for our 2 day stay and it was clean, tidy and functional. Breakfast was nice but we didn't try out the restaurant. The property is ideally located for visiting Southampton and the surrounding area. I believe that they offer a stay and park service if you are booked on one of the many cruise ships departing from Southampton. A taxi booked to the city centre will set you back about £12.00. We were blessed with a sunny afternoon to wander around the grounds. I would imagine that it would be a great wedding venue. If I'm down visiting my home city in the future I feel we have discovered another gem of a hotel to stay at.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Phiish I am delighted that you have found Chilworth Manor and that you enjoyed your recent stay with us. We do indeed offer a cruise package for guests sailing from Southampton, this is very popular and includes parking and port transfers, however this represents just one area of our business with the hotel being popular with guests such as yourself visiting family and also those wanting a short break here on the South Coast with time to explore the many local attractions and beautiful landmarks available. The hotel gardens are particularly stunning at this time of year and the adjoining Chilworth Conservation Area with it's lake and historical woodland is worth a walk, I am delighted you found time to explore. We very much look forward to welcoming you back next time you are visiting the city. Sincerely Nathan Chart - General Manager

"stay, park & cruise"

5
08/06/2018

stayed overnight prior to departing on a 12 night cruise from Southampton. Car parking was very convenient within the hotel grounds. Accommodation was very good and all amenities and services were excellent. Definite stay there again.

"Lovely hotel, just needs aircon!"

4
08/06/2018

Came here for a sunday night for a birthday evening. The hotel is really nice, room was good it was just so hot (it was a very hot day!) and had no air con. The pool area is good. Didnt eat in the hotel as the prices were expensive (Im sure it would have been very nice!) friendly greeting on arrival.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Peter C Thank you for taking time to review your recent stay with us and for highlighting your room and swimming pool. I'm sorry that it was particularly warm during your stay, I do hope the team were able to provide a fan for your room. We pride ourselves on the warm welcome offered to all our guests and I'm pleased that you experienced this first hand during your stay. I very much hope you will come back to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Lovely place for a birthday Treat"

5
07/06/2018

We visited the Manor hotel for my mother-in-laws 60th Birthday. We all stayed at the manor and the rooms were beautiful. We enjoyed a lovely meal on the Sunday evening at the Manor and there was a lot to chose for breakfast in the mornings. We made use of the pool facilities whilst we were there and it was a clean, nice and relaxed atmosphere. The staff at the hotel are extremely friendly, and the grounds of the hotel are wonderful for walking around. I would definitely recommend the hotel for a lovely weekend away.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ally K Thank you so much for your 5 star review. I am delighted that your recent celebrations for your mother-in-laws special birthday were a success and that you were able to make use of the hotel facilities during your stay. The team will take great satisfaction from your comments and we very much look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Lovely setting and excellent service"

5
07/06/2018

This is my umpteenth visit to Chilworth Manor and the best so far. After a frustrating and lengthy train journey, I was greeted warmly and was allocated my room. Lovely, restful and welcoming. I used the "Club" the following morning, went for a swim. Staff again helpful, water temperature blissful and facilities clean and tidy. The grounds are at their best, making the setting superb. I would recommend this hotel without hesitation.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lesley R Thank you for taking the time to review your recent stay with us and for your 5 star rating. We appreciate your repeat custom and I'm thrilled that the most recent stay has been your best ever. I will ensure your review is shared with the team who will, I know, take great satisfaction and motivation from your comments. We very much look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Beautiful venue"

5
03/06/2018

I stayed here for a work function, which included conference, meeting and accommodation. The rooms were very nice, clean and well appointed. Food was delicious and we were looked after brilliantly. The venue is beautiful, and well located for travel by train, air or car/taxi, with plenty of parking. The service was really excellent and I will be returning again later this year. Definitely recommended.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kafka2017 Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your stay which I note was for business. Thank you in particular for highlighting the rooms, food and the team. We work hard to deliver a superior experience to all our guests and it's great to see that you experienced this first hand. We look forward to welcoming you back to Chilworth Manor later in the year, hopefully you may also find time to visit us for a leisure break as well as your business requirements, we have some great leisure packages and offers, the reservations team here at the hotel will be able to discuss them with you. Sincerely Nathan Chart - General Manager

"One night stay"

3
31/05/2018

Interesting property. Reception area liked liked it was under renovation however I suspect that that is not the case. The staff at reception were excellent however. Our ground floor room was okay however it was located next to the staff and maintenance entrance. Busy place. The ground were lovely but needed some attention on the walking paths. The breakfast was just ok. Overall it was our first impression that reduced the rating. The reception and lobby really need some updating.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CiyYoung Thank you for reviewing your recent stay with us and for acknowledging our excellent reception team. We are in the process of finalising plans for the refurbishment of reception, the main bar and restaurant so do please keep an eye on our social media channels for updates in due course. This is part of an ongoing investment plan which has so far seen the refurbishment of our bedrooms and function rooms. I will be taking your feedback on board and discussing this with the whole team so that we may continue to improve the experience for future guests and I do hope you will come back to stay with us again soon, don't forget to contact our Reservations team here at the hotel directly for the best rates. Sincerely, Nathan Chart General Manager

"Beautiful grounds "

4
28/05/2018

We were lucky to be staying while the gardens were at their very best, amazingly well kept & the trees were all in blossom, stunning. The manor is lovely, the room was good although (309) the shower was awful, nowhere near enough powerful to be able to rinse my shampoo out ! With a wedding on the bar got very busy.... the food was ok but overpriced though top marks to the wonderfully attentive (French ?) waiter on the evening of Saturday 27th May.... highly trained which is a skill .... he is a credit to you. Would def stay here again ...

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mrs E E Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our stunning grounds, restaurant team and great room means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Grand Manor"

5
28/05/2018

Lovely start to our holiday,breakfast choice the best. Lovely surroundings, but out of the way from train station. Garden an abundance of colour, did ot have time to make use of the pool but staff gave on overview.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mainat15 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our lovely surroundings, great breakfast and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Beautiful Grounds, Main Entrance Hall Quirky, Lovely Rooms, Perfect Breakfast"

5
27/05/2018

I didn't get a chance to walk around the grounds, but beautiful drive to the hotel through the grounds and gorgeous looking gardens to the back. It was a late arrival for us early hours of the morning, clear directions to the room. The room was lovely, nice décor, clean and comfy bed. The breakfast was wonderful, perfectly cooked tasty sausages, for those who favour a Full English Breakfast!! I would recommend!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J_mucca_lak17 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our beautiful grounds, lovely room and comfortable room means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Very Nice Place"

4
27/05/2018

An old Manor House but our rooms had been refurbished. The room was good and the setting excellent. Lots of parking and close to Southampton. Breakfast was good with a good selection. All the staff were very helpful and friendly.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Alan C Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great breakfast, friendly team and great parking means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice hotel in its own grounds "

4
22/05/2018

Stayed one Sunday night, very good price for a quality hotel. Room was large enough, clean and the bed comfortable. Set in its own grounds which are also a conservation area. Had a walk after dinner for 30 minutes and only saw half the grounds! My only criticism are the food prices. Staff were friendly and breakfast was good. Hotel is very handy for the motorway network. I would stay here when I visit Southampton again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark C Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great value for money, spacious clean room and delightful grounds means a lot to us. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Lovely old house, beautiful grounds but a few issues"

3
22/05/2018

We'd stayed here before it became a Best Western and found it needed a refurbishment but was generally good. Best Western have done some improvements but, for me, overall it wasn't as good as our previous visit. Good Points: Breakfast was a vast improvement and really good. Food was hot and plenty of choice. Staff are lovely, friendly and really helpful. Every part of the hotel we visited was spotlessly clean. Not so good points: Room 123, honestly I think a park bench would have been softer and more comfortable than the bed in this room. Both of us had problems sleeping. Dinner menu choices were good but my husband had to send his main course back for re-heating as it was almost cold. I had to go and find some ice for my white wine because it was room temperature. For me white wine should be well chilled. Overall it was ok for what we needed, an overnight stay before boarding a cruise ship, and I would consider booking again but I'd go out for dinner. It was definitely not as good as our previous stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shadylady57 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great breakfast, friendly team and high levels of cleanliness means a lot to us. I was sorry to learn you felt the bed was not comfortable, we are in the process of replacing our bed stock. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Oh dear so nearly excellent "

3
18/05/2018

This truly is a great location with good quality accommodation but sadly let down with exceptionally poor service naff food and over the top prices. Look the room was good the pool is good etc etc but it's been a long time since I stopped anywhere where the service was that bad. Ask anyone who stopped the night I did. That was the night the Boddingtons was off (but that might happen a lot?). From the smell of it for a while too. The lack of other real beers was a disappointment but not as much as the near 20 mins we waited to get served. Having swapped our beers for bottles and ordered food. I was surprised to find when re ordering more beer that bottles were cheaper than the ale. ( I'm saying this tongue in cheek as the bar man insisted on charging me for the full price of the bottle despite over changing for the previous round. ) I found the menu limited and over priced, at £17 you expect an exceptional burger! But what you also expect when only two people are ordering food is that the meals come out together. Not a random relay system when the first person has finished before the second gets his food served? My friend and I sat in the bar area for a good couple of hours. Several people waited at the bar for service and gave up / walked away as service was so bad. OK, top tip. This is the hub of the entire place you need a massive personality running this Bar a person who fills the room pulls people in a keeps them there makes them feel 100%. This experience makes or breaks the hotel. Mine was broken. This hotel is very very close to 5 stars but is let down in the most critical area - staff interaction. Will I stop again. Probably will I be more vocal with my expectations next time, likely. Also it's worth mentioning that on the evening we stopped I closed several doors to the outside. The main hall area gets cold and draughty with insects of the flying variety trying to drink my beer, at these prices with that wait not impressed. I know it's hard as the place is sprawling. You may also consider a camera or pass system for the back door to the club, i did wonder about security... Sort the small things out and you'll be so good riffraff like me wont be able to afford to stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BedfordTerrier74 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our great quality accommodation, location and complimentary leisure facilities and the fact that you chose to mention that you enjoyed our great team and comfortable rooms means a lot to us. My team work very hard to ensure that our guests receive a great experience, therefore I was disappointed to learn of your other comments. These are not reflective of our other Guests experience and please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice "

4
16/05/2018

I stayed here for one night while visiting Southampton for business, the position and the building is superb, the rooms are adequate nothing wrong at all, I could get 4g in my room so I didn't bother with the free wifi, the meals are expensive with a burger coming in at £18 and a soft drink (orange cordial and soda) coming in at £3, saying that what I saw of the hotel in my one night stay was good, tip if you have room only book the breakfast the night before as it saves nearly £5

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Philip H Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great team and comfortable rooms means a lot to us. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Clean and Efficient"

4
15/05/2018

A large extensively extended Edwardian house in very pleasant well kept grounds accessed via a long tree lined driveway. There is plenty of parking although it became fairly full. Check in at reception was efficient and friendly. The room was well equipped and comfortable with the usual facilities including biscuits with the tea and coffee, iron and ironing board, a good sized desk and a comfortable bed. The ensuite bathroom was very good, and everything was very clean. Breakfast was a buffet arrangement and very good. There was plenty of staff who were all polite and helpful. The only slight criticism was the rather overpriced evening bar meal. The food was fine but I do think was not worth the cost. £15 for a chicken and mushroom pie, saute potatoes and a small portion of vegetables.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, breakfast and well equipped bedroom means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"beautiful gardens"

5
13/05/2018

stayed here for one night. Warm welcome. Very clean and well equipped bedroom. Comfortable bed. Lovely gardens to walk around especially in May with the rhododendrums. Bar food very good Lovely choice of breakfast REcommend this hotel

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nicola2robin Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our comfortable bed, lovely grounds and friendly team means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Amazing stay"

5
13/05/2018

We stayed here for one night and had a lovely time. From our room, the leisure facilities and the restaurant, we couldn't fault anything. The food especially was fantastic. Our room was beautiful too. We would definitely come back to this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kara H Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, leisure facilities means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great place for a pre-cruise stay"

5
10/05/2018

We used this hotel for the pre-cruise package the night before our sailing. The hotel is great with plenty of space to park for the duration of your cruise. They organise everything including the taxi to and from the cruise terminal which is included with the package. The hotel itself is great and the rooms are a good standard. The meals offer a great choice, and if you want a lighter meal there is a good choice to be had in the bar. The major point of this hotel compared to others is the extensive grounds, so when you are waiting for your taxi to the port instead of sitting in the lobby you can have a very pleasant walk in wonderful surroundings.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GoldenEagleTwo Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us, we are a popular pre-cruise location and the fact that you chose to mention that you enjoyed our delicious food, grounds and friendly team means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Spa treat"

3
10/05/2018

Entered into a small “canteen” little atmosphere, business meeting in progress with 3 people, felt venue inappropriate, this is where lunch is served, no privacy, loud music bellowing. Pleasant staff, actual treatment by Tiffany, very good. Lunch wholesome. Enjoyable swimming pool. Little atmosphere, wasn't told the pool had seating area, after lunch sat in canteen, trying to read with very loud pop music, - a shock after the tranquility of treatment area.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bouchons7 Thank you for choosing a spa experience at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your treatment by Tiffany, swimming pool and lunch. My team were delighted to look after you but I was sorry to learn of your other comments, please do not hesitate to contact me at [email protected] should you wish to discuss these further. Thank you for visiting us and we look forward to welcoming you back to visit us again soon. Kind Regards Nathan Chart – General Manager

"Great value stay"

4
08/05/2018

This hotel is a real gem of a find. For less than a room at a local cheap chain hotel, you can instead stay in a stunning manor house with numerous facilities. The breakfast is filling and there's plenty of choice, although on a busy day you might need to ask for certain items refilling. It's a large hotel so the staff are rushed off their feet on busy mornings but don't mind you asking for something to be provided. In my case I needed speciality milk which was brought to me straightaway and delivered with a smile. There's lots of free parking although it can be quite dark at night. A car is essential here as it's out of town and a long walk before you get to a bus route. Depending on your preference, the location is either a downside or perfection. I live in a city so I quite like being a little bit further from the road/lights/noise. Other people might see it as an inconvenience. I used the pool/hot tub/steam room on a recent stay which is a great facility. We've always arrived at night and there's often nobody at the reception desk so some patience is required! We booked so far in advance this time that we got a free room upgrade, which was appreciated.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sticky11 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities, delicious breakfast and stunning manor house means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Overnight Pitstop"

5
03/05/2018

Another stay at this hotel, always have great service from the the staff here. Food is good even better now they have got rid of the hot drink machine at breakfast and have gone back to tea and coffee pots.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tony N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It is always nice to hear from returning guests and It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, delicious food and improved breakfast hot drinks service. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Beautiful "

5
01/05/2018

I love Chilworth Manor, such a pretty place, the hotel chain have kept the beauty of the building and added to it. The rooms are good, staff are pleasant, the spa is amazing (one of my favourite), feel very well looked after and relaxes after a night here!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Alllm Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, amazing spa and beautiful building means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Another relaxing stay"

5
01/05/2018

Really enjoy staying at this hotel. Set in magnificent grounds for a quiet relaxing stroll. Breakfast has a fresh and wide selection. Modern leisure club free to use for quests. Great staff make you feel valued.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nivana Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our magnificent grounds, fresh breakfast and leisure facilities means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Much improved"

5
30/04/2018

We last visited Chilworth Manor in 2012 and I was slightly nervous about our return. I need not have worried. All was fine - friendly staff, good breakfasts and (most importantly) two nights of solid sleep. There was, as before, a very noisy wedding reception but the pounding music did not reach our room. We learnt our lesson from last time. (See tip) And the grounds, the lounge and health club are still lovely!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear vernewood Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and it is always nice to hear from returning guests. The fact that you chose to mention that you enjoyed our friendly team, good breakfast and complimentary leisure facilities means a lot to us My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Pre cruise stay"

4
30/04/2018

Stayed here night before our cruise. Excellent location with wonderful grounds, excellent attentive staff, rooms well laid out (could do with a safe thou) superb full English breakfast. Whole package was VFM. Highly recommend.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kerry j Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our excellent location, friendly team and superb breakfast means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Fab family stay"

5
25/04/2018

Lovely stay at Chilworth Manor, the staff couldn't do enough. We stayed for 2 nights with our young daughter (2 years old) for ease when going to Poultons Park. On arrival we were greeted by a lovely girl on reception who gave our daughter a colouring pack to take to the room. They had arranged for a smaller bed to be put in the room (at no extra charge) for our daughter to sleep on and this was perfect. The room was large enough even with the extra bed, clean and comfortable. We had breakfast both mornings and it was a lovely choice for all ages, we didn't eat in the evenings there as we didn't want disturb others with an over excited 2 year old but we couldnt fault the staff or service and would highly recommend to friends and family. Thank you for a great stay Chilworth Manor!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jessierose24 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our spacious room, friendly team and delicious breakfast means a lot to us. We are a popular location for families visiting Poultons Park! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"execllant stay"

5
25/04/2018

excellent staff - polite friendly and helpful- the hotels real asset . foods of a high standard location - wonderful grounds for a walk central location for easy of transport - while still being peaceful

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear cjbrcsearle Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our polite and friendly staff, high quality food and convenient location means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great location"

3
24/04/2018

Beautiful grounds, although a little overgrown in places. No hot water in the morning and heating too high on arrival. Night-time and early morning banging of door in courtyard below room was disturbing. Food in restaurant was good, but a bit pricey.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pat B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us including our beautiful grounds. I was sorry to learn that you felt the bedroom temperature was too high,I will ensure my team are made aware of this. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice hotel, good service"

4
23/04/2018

Stayed at the hotel for a surprise 50th party. Very pretty hotel with friendly & helpful staff. Could do with a few extra bar staff as the hotel was very busy. Rooms would also benefit from air conditioning. Overall though had a great time.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Simon N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our pretty Hotel and friendly staff means a lot to us. Thank you for your comments regarding air conditioning we will bear them in mind for the future. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Spring break"

5
23/04/2018

Perfect stay overnight at this hotel. Lovely clean, quiet room and helpful staff. Pool was very good and the grounds in springtime are beautiful. Very good value. Handy for so many good places to visit and the sea.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear EYC202 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our peaceful location, good pool and great value means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Ok"

3
16/04/2018

At first I would like to add that I did not feel it's a family orientated accommodation, but maybe it's just my feeling.. breakfast is good, dinner we did not have a go as we are vegan family, and most we have seen was meet included. Area of the hotel beautiful, breathtaking views, lovely hotel, gardens. Something we really like. However I felt that the receptionist has been a bit rude to me due to my nationality. My partner being British have not seen the issue, but when I went down few times to ask for any kind of services she was definitely rude and unprofessional. We are travelling around the world and I have never seen such a disgraced behaviour. We are the guests, and I bet the hotel is not designated for a one specific nation excluding EU visitors, or giving them a worst service. We still paid for what we have received. Not sure we should have been treated this way- in this case I mean myself. In general I would say that staff was unhappy to provide you with any kind of help or information. Is not what we have expected from the place like this. I would say the picture of the hotel gives you big wow at the beginning, but at some point you may get dissatisfied and disappointed. And I have seen previous reviews of staff being rude to the customers with different nations.. maybe it's something to be looked at, regarding to the fact it is a 3* hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Aleksandra P Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our beautiful Hotel, breathtaking views and lovely grounds. I was sorry to learn of your other comments and would like to confirm that they are not a reflection of our Hotel and will be investigating them further. All guests are welcome. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Warm Breakfast"

3
16/04/2018

Reception Staff - Very Friendly On Arrival Room Good Size - Bed and Pillows Bit Hard Spa - Very Nice , Clean , However Staff Lots Our Room Key We Had To Hand Over Breakfast - Items On The Buffet Where Cold, But Plenty Of Selection. For The Price We Paid It Was Ok

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cajhw1977 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly reception team, great spa and spacious room means a lot to us! We do regularly replenish our comprehensive breakfast buffet and I will speak with my team to ensure that items are replenished in a timely manner. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Better welcome at the Premier Inn"

3
15/04/2018

We booked this night through Secret Escapes as £129 for a nights DBB was too good to be true..... And it was Now I cannot fault the grounds, room or dinner as it was all exception but this is were it ends as unfortunately what let's this place down is the staff. Now I'm no one special, but the least I expect is when we walk into reception or a bar that someone acknowledges you, even if they don't serve you straight away, a smile or hello goes a long way - do not expect this here. Reception were too busy chatting to each other to check us in, so we're standing there for a few minutes before I interrupted them. The Deluxe rooms was wonderful and worth the upgrade, nice amenities and very spacious- no complaints at all We then had a wonder found the terrace and went to the bar to order, or rather wait again until the three staff having a conversation stopped to serve us, drinks prices are ok and the food choice was good! Brilliant Fish Finger sandwiches and lovely to sit in the sun for a change Before dinner I again went to the bar to order a bottle of wine, and again had to wait this time for 4 staff to finish their conversation, however this time I was told we'd be right with you before they continued. Same again in the restaurant, my partner and I stood there for a few minutes before the waiter even looked up. BW you are really letting yourselves down with this lack of customer service. However Dinner was great, food choice was great and quality really good! Portion sizes are huge and we left full. Big thank you to Sebastian who was the only person who actually made conversation and could be classed as attentive our entire stay Breakfast was mediocre but aren't all hotels Needless to say, we will not be back until changes are made - thanks but no thank, you get a better welcome at the Premier Inn

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our fantastic value secret escapes offer, this has been very popular with our guests. The fact that you chose to mention that you enjoyed our fantastic grounds, room and dinner means a lot to us! All of our team receive dedicated customer service training and I was sorry to learn that this area of your stay fell short of our usual high standard. I will be investigating this further with my team and we look forward to having the opportunity to welcome you back to stay with us again soon. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great hotel"

5
15/04/2018

Great hotel, great location, good gym, good facilities, lovely grounds, friendly, helpful staff. My favourite hotel in the area and I stay regularly at a number of them. Staff are always polite and helpful, rooms are clean and comfortable and the food and drink are good also whilst competitively priced.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 381nick Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great location, good facilities and lovely grounds means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Fab fine dining and five star service... Most of the time! "

4
13/04/2018

Booked a 3 night getaway for my wife's 50th birthday this week. Whilst we are used to a king sized bed and had some difficulty adjusting to a double, the room was pleasantly sized, quiet and suited our needs. The o ly comment about the room I would make is that you can't connect to the WiFi in rooms, if you haven't first connected in the bar/reception area as it doesn't pick up the password page, but also I was shocked to only find 5 channels on the TV... Lots of other channels would tell me what they're shows were, but came up with a 'data package' comment so we're unavailable to watch. Most hotels have freeview as standard now! The restaurant was fab.. Food was certainly the best thing about the hotel, and even our little niggles were dealt with brilliantly (e.g. Dauphinoise in place of sautéed potatoes, and extra lemon sorbet). Downside, the kitchen couldn't cope with an event meal, and the restaurant on our first night... We waited 50 mins between starter and mains, and it was nearly 40 minutes before any if the waiting staff even realised we were still without food! My wife has a few treatments at The Club too, and whilst they were good, the staff and facilities at the club need improving. Even if under different management, the hotel may want to keep a closer eye on this as they are closely relating themselves!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dani B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our comfortable bedroom, fab restaurant and delicious food mans a lot to us! I was sorry to learn of the delay that you experienced during the meal on your first night and I am investigating how we can improve this in the future. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Money taken twice ..."

3
10/04/2018

Nice Hotel not good service. Firstly checked in and had paid in advance by booking.com only to be told that it wasn't paid even though we had the paperwork to prove this. The lady at reception asked for pre authorisation of a card which we gave her whilst we check our details. Our bank confirmed payment was taken . Upon checking this week we found the Hotel had taken the money again , very poor admin. All the more frustrating as we had a poor room and were disturbed by a wedding party throughout the evening/ night. Our meal in the lounge was very slow to be served and we had to ask if they had forgotten us. We wouldn't have minded if they had told us it would be that long as we would have gone elsewhere to eat. We have stayed at this Hotel a few times and this by far has been our worst experience. Not a happy customer and we are still waiting for our refund... I

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Judy D Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. I was sorry to learn that on this occasion we did not meet your expectations and I will be investigating your comments further with my team. Please do not hesitate to contact me at [email protected] to discuss your comments further. Kind Regards Nathan Chart – General Manager

"Great hotel, small room"

4
08/04/2018

Booked this place for a night away with my wife. The location is great, close enough to Southampton to get a taxi to the centre. There was a wedding on too but did not hear or see them at all. The hotel looks stunning and is clean. I booked an executive double which I thought would be larger the than your average room but it was tiny!! Very clean and modern but it was small!! We used the spa and gym next door to the hotel which is lovely. Breakfast in the restaurant was great too. Would definitely recommend staying here but ask for a large room.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities, convenient location and great breakfast means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A very pleasant stay"

4
08/04/2018

Suite was spacious and well equipped. The nespresso machine and fudge/chocolate in the room were a nice surprise. Lovely grounds. Spa was ok was for a quick swim. Steam room was out of order during our stay. Overall a very pleasant stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MW F Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our well equipped bedrooms, lovely grounds and spa means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Excellent Easter Break"

5
04/04/2018

Great stay! We wanted a few days away somewhere comfortable and with good facilities and this is what we found. Great staff, friendly and welcoming, room was spacious and comfy, food was Lovely, relaxing bar area and relaxing health centre - loved the swimming pool and spa pool. Would highly recommend

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly and welcoming team, spacious room and leisure centre means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Just what was needed for the objective of our trip"

4
02/04/2018

Pleasant stay overall; good swimming facility which was staffed well with a good sense of humour, Staff were attentive overall and eager that customer satisfaction had been achieved with minimum disruption to the comfort of our stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Brian E Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great for a short break"

5
02/04/2018

I was visiting Hampshire for a week and decided to use Chilworth as my base. What a superb place to stay, the hotel is on the science park and so the traffic noise is at a minimum and so my room was comfortable and very quiet. The staff were all very helpful from checking in to restaurant and bar staff nothing was too much trouble. The hotel is conveniently located for the M3 and M27 and so this allowed me to get to all the museums I was wanting to get to. Overall I had a fantastic time here and would recommend it to family and friends.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gary N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our quiet comfortable bedroom, convenient location and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A Wonderful Experience!"

5
02/04/2018

Having stayed in a range of accommodation from B&Bs to a couple of leading hotels of the world, this hotel has taken pride of place with the dinner and breakfast now taking the top of the list for exceptional food quality deserving a 5-star Michelin award in our humble opinion. Easily the best all-round food we have ever experienced. The hotel itself is situated in stunning grounds, the staff throughout are friendly and polite and the room was quiet with a king-size bed, a good welcome tray and excellently furnished throughout. A truly great stay!.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear TwitchersEngland Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, stunning grounds and well appointed bedroom means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Another excellent spa break"

5
02/04/2018

Myself and 3 of my sisters had another weekend Spa Break here in March 2018 (last time was March 2016). Again, we had an excellent stay. ALL staff, are welcoming, friendly and genuinely look like they enjoy their work. The food was excellent, bedrooms comfortable and our 2 spa treatments were lovely. What is also nice is the conservation area within which this Hotel is situated. We went prepared with our walking boots and had a lovely hour walk exploring one of the afternoons. The lounge area in the bar is nice and spacious, giving us room to relax and play the board games we'd packed.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MissMoneypenny0 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It is always nice to hear from returning guests! It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our excellent food, friendly team and extensive grounds means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Little gem! "

4
26/03/2018

We stayed here for a weekend break and were not disappointed. The room was lovely, modern, clean, warm and well appointed. Bar area is a little bland but nice enough and the food in the restaurant was fantastic for both dinner and breakfast! The gym was well equipped and plenty to do within a couple of miles. Thoroughly recommended

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kevin B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our modern clean room and fantastic restaurant means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Superb Bargain!"

5
26/03/2018

As a Best Western Rewards member we were able to take advantage of an excellent offer to stay in a Standard Double Room, with Free Breakfast, all for only £49.00 - not worth searching for anywhere else. Our room enjoyed a Super King (6'0" wide) Zip & Link very comfortable Divan. Wherever possible we always use Best Western Hotels to ensure their high standards and, are never disappointed, Chilworth Manor was no exception. The Staff were friendly & helpful and we started our day with a full-filling Breakfast, plenty of choice. Unfortunately, we had to eat out in the evening as, we needed a Pre-Performance Dinner prior to visiting the Mayflower Theatre (for 7.00pm) and the Hotel Restaurant commences serving Dinner at 6.00pm - too late for us. In the afternoon I braved the cold wind, and sat out on the very large Terrace, overlooking the extensive grounds, to have a puff of my pipe! Must be lovely in the summer. Beware booking a Bedroom in the main Manor Building as there is no Lift - we cannot manage too many stairs so, were booked into the newer part which has a lift, such helpful Reception staff! Also, be aware that a Taxi into Southampton cost £17.00, plus tip, and £23.00 plus tip on our late evening return (£45 altogether!) - still it was our Wedding Anniversary!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Greynomad70_11 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our fantastic value for money means a lot to us and I would like to take this opportunity to wish you a Happy Wedding Anniversary! It was great to read that you enjoyed our delicious breakfast and, friendly team and comfortable bedroom. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"GOOD FOR THE PRICE"

4
26/03/2018

This is a strange property. You enter via a (one way) rather spectacular drive - you exit on to an office park. The property could be rather special. The architecture in the main building is very attractive - and the grounds are huge. Despite this, everything is price driven. Our bath was chipped (painted over) and the silicone sealant looked as though I had done it (I'm no good at this). The mattress was cheap and there is no air conditioning. However, given the costs of maintaining this old property and the grounds (even at a basic level), it is surprising that it can offer rooms at such a cheap price. It is very, very busy (so the owners must have their business plan about right). I would recommend it for a basic stopover rather than a luxury break.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear johnGerrardsCross Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our buildings architecture, huge grounds and great value for money means a lot to us. We are delighted to offer our guests fantastic value for money and operate a rolling programme of continual investment throughout the Hotel. Like many other Hotels we repair as well as replace items and I was sorry to learn if you were under the impression our bedrooms are air conditioned, we do not advertise this facility. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Loverly Birthday stay"

5
24/03/2018

I was made to feel really special on my birthday by all the staff, including the manager. The chef prepared a lovely dairy-free desert for me when there was nothing suitable on the menus. We especially enjoyed the spa facilities and are already looking forward to a return visit.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear suelin2017 Thank you for choosing to visit The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your birthday celebrations with us, thank you for choosing us to host such a special occasion! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Thank you for choosing us and we look forward to welcoming you back to visit us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great evening at private party"

5
23/03/2018

We had a private room for my daughters's 40th birthday. Everything was perfect. The service excellent. The waitress was very polite and accommodating. The food was well presented, hot with very generous portions. Compliments to the chef for food cooked to perfection especially the shortbread biscuits that went with the lemon posset. Everyone had a great time. Thanks to all the staff.Would thoroughly recommend.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear cadgirl1949 Thank you for choosing to visit The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that your daughters 40th birthday was perfect, thank you for choosing us to host such a special occasion! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Thank you for choosing us and we look forward to welcoming you back to visit us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Stay & Cruise Parking "

5
23/03/2018

Decided we'd try out a hotel that had the option of car parking for cruises from Southampton and after a search on Google thought that Chilworth Manor looked just what we wanted, We wanted to stay for 2 days so we could go to Winchester Cathedral etc. We were offered a very reasonable rate for the one night B&B with car parking & taxi transfers and an extra night at half board. On arrival we were warmly welcomed and checked in quickly. Details about the transfer & parking etc was given the next day. We asked for a twin room with a walk in shower and room 107 was exactly what we needed and also very quiet. We had read some negative reviews about the rooms but certainly our room was excellent. We had a very tasty evening dinner & whilst the dinner was part of package there was a small charge on some dishes. Breakfast were the usual buffet but you can order poached or boiled eggs etc separately. The breakfast was very good. On the 2nd night we had a bar meal which was pricey but tasty after a long day out. All in all, this hotel matched our requirements exactly and we were happy with the accommodation and the arrangements for car parking / transfers.

"A surprising hideaway"

4
22/03/2018

Booked through business, a really surprising hideaway on the edge of Southampton, amidst large individual properties just off the main routes into the city. A large rural estate, adjoining research and academic facilities, a long drive through well cultivated grounds to an impressive old building. Reception & the lobby / bar were a real welcome, lots of spaced out seating and roaring fire. With lots of function / meeting space it must draw lots of business groups and events. My room was warm, clean, spacious and comfortable and had free decent WiFi Breakfast was buffet or a la carte if you could wait, in essence all you would expect from cereal to juices to pastries to full cooked. A real joy, if you had chance to chill in the summer, the grounds, leisure and patios would be a joy

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ReallyBadHat Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed clean spacious room, complimentary Wi Fi and delicious breakfast means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Disappointing experience"

2
19/03/2018

I was looking forward to staying at this hotel but was disappointed. The room was ok but the bed linen and mattress were not the quality I was expecting. The service at dinner was embarrassingly poor, I asked the Waitress if the Albarino wine came by the glass, she had no clue what I was talking about as she barely spoke English. Then my food arrived with no glass of wine so I had to ask for it, twice! I had taken one forkful of food when she approached me and asked how my meal was, I told her I would let her know when I had a chance to taste it. Surely it is not too much to expect staff to be able to speak adequate english and have sufficient training to know when and how to approach a customer. The staff management that night in the dining room was really poor. I also found the food mediocre but expensive. The breakfast service was better but the quality of the ingredients used for the cooked breakfast were very average which I would expect in a budget hotel but not in a hotel like this. All in all, I would not recommend or return which is a shame as the setting is beautiful.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear foodluvr31 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. I was sorry to learn that on this occasion we did not meet your expectations and I will be investigating your comments further with my restaurant team. Please do not hesitate to contact me at [email protected] to discuss your comments further. Kind Regards Nathan Chart – General Manager

"No issues and no complaints"

5
19/03/2018

We stayed for a weekend on 10th March. We were welcomed by the receptionist at check-in which all went smoothly, we did ask for if there were any deluxe rooms available but they were all sold out but it did not matter as we had a lovely room, clean and fresh with a bath. Double-glazing kept any noise to a minimum and the room looked like it may have been newly refurbished, although apparently it was done 3 years ago so was holding up well. Maybe we were just lucky with our room but you have to appreciate the throughput of people and that not everything can stay new for ever. There was a 5' double bed and tea/coffee and free wi-fi available. Everything you needed for a one or two nights stay. We had a 3-course meal with our package and there were no complaints at all. As it was part of our TravelZoo package there was only the wine to pay for a small premium of £3 on my starter. The menu had a good selection of different meals from fish to steaks to vegetarian options and our plates were hot and well presented with reasonable portion sizes for us. Our mattress was comfortable and we both had a good nights sleep. Coffee started the day with a biscuit before we went down for breakfast. We were quickly directed to a table and coffee was served. You can also order kippers or Smoked mackerel, which does take a few minutes to cook, so we both went for the buffet. There was everything that liked from cereals and fruit, croissants and cold meats to fried or scrambled egg, sausages and bacon, mushrooms etc etc. We both enjoyed our breakfast and could find nothing to complain about. The waiter kept our coffee filled as we were eating and was attentive in noticing when plates were empty and taking them away. The grounds looked lovely although the weather on our day was rainy so we did not explore or use the spa as we didn't have time but there was a lot to offer here with several function rooms for meetings or weddings. Its also a good place to start your cruise as its only a few minutes drive away from the port. Check out was efficient and they checked we had enjoyed our stay and looked forward to seeing us again. Would stay here again and recommend to friends.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear wilnik Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our recently refurbished room, good nights sleep and delicious breakfast means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice 2 night stay "

4
19/03/2018

Hotel is set in really nice grounds and everything is in real good order. Breakfast was very good for £10pp. We skipped dinner as it seemed on the expensive side. My only criticism would be the limited time children are allowed in the pool

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mattBlackpool Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our lovely grounds and breakfast means a lot to us. Thank you for your feedback regarding the children's swim times, this is something we can consider for the future. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Inconsiderate"

1
13/03/2018

Called up multiple times did not get any answer. Even called up head office and that person gave me multiple numbers to try two of the numbers were unreachable and one other number kept on ringing. For a 4 star hotel you would expect somebody to answer. Went down to the hotel myself in person and the excuse was “too busy” would not recommend.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jeanniecoombs I am sorry that you had difficulty telephoning the hotel. I'm not sure which numbers you were given, the best number to dial is 023 8076 7333 which connects to our automated switchboard from where the appropriate selection can be made to direct your call. I understand you did speak with my colleague and your enquiry was in relation to carrying out a complimentary photo shoot within the public areas of the Manor. We have procedures in place for photographic and filming requests which are considered on a case by case basis. Our priority is always towards ensuring minimal disturbance to residents of the hotel and taking all factors into consideration we were, regretfully, unable to agree to your request on this occasion. Sincerely Nathan Chart General Manager

"Not great"

3
10/03/2018

Very nice hotel, lovely setting.....but your mattresses need to be changed both me and my wife had a horrible nights sleep and could clearly feel all the lumps and bumps, your bathroom wasn't clean (not everywhere) the sink had dark brown water splatts on side I'm guessing maybe coke or something similar, the rest of the room was clean and I'm guessing this splatt was just missed, but it shouldn't have been missed hense the drop in stars.....we never intended on dinning in the restaurant but as a chef you have to check the menu ;-) the food looked good on paper (didn't see any dishes so have to say on paper) but the price of some of it seemed quite high I understand the closer to the capital you are the more expensive things are but I'm not sure you menu is priced properly, the cost price of the corn fed chicken dish would be around £2.50/£3.00 so that's a GP of around 84.5 / 86.5 % which is high for fresh food, I understand the concept of having a high gp on some dishes allows wiggle room to have more expensive dishes at a lower % then you could charge to bring a rounder overall gp but running a 85% gp on a chicken dish seems crazy to someone in the know but I guess if your guests are happy with paying it then thats there problem not yours. Review in short...... need New mattresses Cleaning needs to be checked Breakfast was really good Hotel and Grounds are lovely Food looks good on paper Your head/exec chef is robbing people on chicken dish

"91 and counting"

4
07/03/2018

Just outside of the city on the A27 Southampton to Romsey road you will find a signpost to Chilworth Manor. - check out what is locally called the "beehives" as you enter the long driveway to the hotel. This building has a long history, but it's last entry is to have been converted to a Best Western Hotel and Conference Centre. The hotel itself does not form part of this restaurant review. However, suffice it to say, the surrounding local area is good for walking, and could form a great place to stay for that relaxing countryside weekend that lots of couples seek out nowadays. Its close enough to Southampton and even closer to Romsey and the Test Valley so as to enable both a bit of retail therapy and history during a short or long stay. So what of the AA rated restaurant? My family and I were lucky enough to partake in a Sunday Lunch birthday celebration. This was advertised at £19.95 for three courses. I can tell you that this meal and the quality and quantity of the food proved excellent value for money. Menu choices were reasonably broad and comparible with most other local restaurant Sunday Lunch offerings. Pork with the crispiest crackling, tender beef, and salmon all offered with all the trimmings were listed for the mains. Whilst soup, pate mackerel and melon were there as the starters. My soup was very flavoursome and as hot as you like. Possible downside here was that there was only one vegetarian choice of Mushroom Risotto main on this menu. There are of course, other bar menu main course vegetarian choices, but these can seemingly work out more expensive. Puddings were varied and I was glad not to see the ubiquitous Apple Pie or Sticky Toffee pudding on the menu. These were replaced with, amongst others, warm Bakewell Tart, Lemon Tart or the Cheese Board. My "91 year old and counting" mother-in-law loved everthing, as did the rest of the family. The dining room was quiet and busy enough not to make it seem a lonely experience. The staff were helpful, not over attentive and exactly what I would expect from a good hotel. Coffee was shared with our homemade birthday cake and the staff were even keen to offer assistance to light the candles. To ' cap it all' our party of 7 was there from 1300-1600 without feeling as if we were not welcome. The hotel itself has a massive lounge area with a bar and log fire. This used to be the ballroom of the manor and is now a great place to sit with 'pre'or 'after' dinner drinks. Look up and you will see where some of the new hotel rooms are situated and where you can imagine that the manor gentry, "back in the day," would sleep "after the ball," So, what of the downsides? Not too many as you can see. It wasn't expensive when you consider the surroundings and the quality of food that was offered, and I have paid much more for less. Perhaps a drizzle of icing on the bakewell, perhaps ensuring that the reception doors were kept closed, perhaps a better selection of vegatarian mains. But this is being very 'picky' for what was essentially a very enjoyable lunch. I will leave you to find that fifth star.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear TeeGeye Thank you for choosing to visit The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your experience with us and the fact that you chose to mention that you enjoyed our friendly team, delicious food and relaxing environment means a lot to us! My team were delighted to look after your party, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to visit us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Room service breakfast "

2
05/03/2018

Stayed in a suite which was just ok Not a suite in my opinion and the views were seen over an old part of the property. Room 23 The breakfast and room service was disgraceful the bacon was not cooked on the fat part of the meat. The actual bacon was rock hard and had white bits rather as if it has been lying in water.i particularly asked for my eggs to be fried but soft yolk. I was presented with white of egg with the consistency of rubber and the yolk hard. I was given ONE piece of toast not toasted and horrible bits of flora when I also asked for butter and preserves which did not arrive. My milk was sour in little 2 little cream pots. The breakfast was cold! I asked for duty manager to see me and my breakfast Head of housekeeping came she was acting duty manager apologised of course she did. Offered a free bottle of wine no thank you! I accepted an hour later check out so I could wait for bar to open to order a sandwich costing me extra seven pounds. On check out they charged me for breakfast and the tray. They could not refund the breakfast as I booked through booking.com but did my tray they didn't even know the duty manager had seen me and had to search my booking in their system. . Reception were not the least bit interested and I would comment that this hotel is for business people and others who have joined the spa and swimming pool. The idea of a hotel serving appetising breakfast is definitely not The Chilworth Manor. They don't need the business from families and couples it seems as corporate business is the order of the day here. Incidentally the check in time is 3pm and check out time is 10am says it all no holiday maker wants this, hopefully when we come out of Europe hotels won't have the excuse to give us less time to stay at hotels. It's up to the hotels to employ more staff to get rooms ready not for us to wait upon them. Very disappointing as the rooms are quite expensive compared to other country type hotels.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dococg Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. I was sorry to learn that on this occasion your stay with us did not meet our usual high standards. Please do not hesitate to contact me directly at the Hotel to discuss your comments further - [email protected] Kind Regards Nathan Chart – General Manager

"The grounds are lovely "

3
04/03/2018

So we arrived in the chaos of the snow on the 2nd March 2018,the hotel looked nice as we approached up the drive. Check in was fine the guys at the reception fine now issue, the only issue was the young lady at the bar we were told to go through by reception before it closed, when we walked the 1min walk to the bar the lady behind the bar was rude and made it very obvious she didn't want to serve us as we were her last customer but the huffing and puffing wasn't needed at all!! The rooms were clean ours was a bit dated but clean and very comfy, breakfast was a please surprise really filling good choice and you didn't feel rushed, the grounds are beautiful and worth a wonder round.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear justin s Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our clean rooms, delicious breakfast and beautiful grounds means a lot to us! I was sorry to learn of your comments regarding your bar experience and that this did not meet our usually high standards. I will be investigating this situation further. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"60th birthday"

5
03/03/2018

2nd visit for us and would always recomend. Great room ( free upgrade for birthday. Thankyou best western chilworth) lovely breakfast and restaurant food of good standard. Cant wait to cone back. If you are a gin lover the Bombay Sapphire dustillery not far away. But you will have to book tour as very popular. Plenty of shopping in southampton. Enjoy.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JULIE O Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our lovely breakfast, location and great room means a lot to us! It is always nice to hear from returning guests. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Fantastic place "

5
03/03/2018

We have just returned from a 2 night break in the Chilworth Manor Hotel. This was a very relaxing and comfortable hotel. We had a deluxe double room (no.1) which was quirky as it had an upstairs bedroom. The bed was very comfortable and the bathroom was amazing with a bath and walk in shower. This room is not for someone who has an issue with stairs as they are quite steep and turn but we loved it. We had evening meals included and the food was delicious and hot, the lemon meringue was to die for. The full buffet breakfast was equally good and plenty of choice. There is a spa and swimming pool which looked great but as we were there during the snow storm we did not fancy going outside to get to it but it would be lovely if the weather was better. The bar area was grand and very comfortable and bar prices were not too pricey (bottle of beer and gin and tonic £10.90) the gardens are beautiful and we did get to have a wander in the winter wonderland but can see that it would be breathtaking in the summer. I would love to stay here again and would recommend this hotel to anyone. Thanks to all the staff who were more than helpful.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sukey_8 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our relaxing and comfortable Hotel, delicious food and complimentary leisure facilties means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"weekend away"

5
27/02/2018

We were checked in by Mark, he was very pleasant and we were made to feel very welcome. We stayed in room 3 which overlooked the gardens, wonderful view. The staff in the restaurant were superb, and the food was fantastic. We used the swimming pool, a little chilly and hadn't expected a walk outside to the club, thankfully not raining. Lovely hotel and we thoroughly enjoyed our stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Carolann05 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our wonderful views, friendly team and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice relaxing weekend break!"

4
27/02/2018

We stayed here as a weekend base for a trip to Winchester Cathedral which is less than a half-hour drive. Rooms were very comfortable and in a separate wing away from any noise and with a nice view over the extensive back garden. We were with elderly friends so a little far to walk for them but there was a lift. There is a grand central hall lounge with a nice fire going at one end and a small library of interesting old books next door. They have functions like weddings and wedding fairs so main lounge could be very busy on a Saturday afternoon. Ditto the car park. Not a problem for us as we went out for the day. The restaurant served a good choice excellent food. Staff were very attentive and we were well looked after by Cristina. The full English breakfast buffet was also good but can get quite busy on a Sunday morning. A point of caution is to make sure you book a dinner table for all the nights of your stay. We stayed two nights but at checkin the receptionist only booked us for the first (Friday) night even though we were on an all-inclusive package. By the time I thought to check on Saturday afternoon the restaurant was virtually fully booked and they could only give us a table for 6pm. That turned out OK as it happens, but it could have been a disaster! Nice large pool in a separate block. Grounds must be magnificent when the banks of rhododendrons are in bloom!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear WatfordBrian Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, complimentary leisure facilities and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Girlie night away!! "

4
25/02/2018

If you are looking for a nice girlie night with excellent food and spa then this is a safe choice! The hotel itself is nice enough, a little dated here and there but it has a bar and restaurant a nice log fire in the reception area and the rooms are pleasant enough for what we paid. It was very hectic when we arrived as the hotel had been taken over by a 60th birthday party and was FULL!!! It was more like a airport lobby with no free chairs so we were a little apprehensive about our ‘relaxing' girlie night/day. Now the reason I haven't given this review 5* are two main reasons...... Firstly the room itself (14) was nice enough but the biggest disappointment was the bathroom - no bath just a shower! The temperature in the bathroom it was freezing!!! (No radiator or heated towel rail) The shower temperature wasn't hot enough (for me) the pressure rubbish and with no fan or anywhere for the humidity to go it got very steamy and wet (but hey it heated up briefly) and the most annoyingly part was the dripping shower head for the duration of the night which lead to a disturbed nights sleep!!! Secondly the spa!!! We arrived at 5.10 Saturday (fortunately) so only had to endure screaming kids for 20 minutes, again not quite the relaxing break we had hoped for. If you are expecting a tranquil ambience with relaxing lighting and calming effect this isn't it. It's more like a gym spa. However the pool is a good size there are about 6 loungers and some chairs to sit and relax. children are allowed in the spa from 3-5.30 at weekends?!? To be fair when we arrived on Sunday it was virtually empty and more chilled!! We did have a spa treatment- a full body massage, which again was nice enough.... it would have been better had there been hot towels and to be asked how do you like your massage..... it was relaxing but not memorable..... the girl was nice and friendly and for an hour we did unwind... Now the two saving graces of this hotel and for us the most important..... the staff and the food!!!! From the moment we arrived till the moment we left the staff were amazing..... the reception staff were friendly, cheerful and helpful, as was jo F who had been really patient and helpful with my booking prior to arrival.... One staff in particular deserves deserves a medal he hands down is one of nicest most accommodating efficient hotel managers (f&b)we have ever had the pleasure to meet. He dealt with my concerns in a very professional manner and he absolutely made our weekend as he went out of his way to look after us and really make us feel special. Vali thank you so much you are a credit to this hotel and have brilliant customer service!! The second saving grace is the food..... the evening meal was delicious (if I'm being really picky the rib eye was a little too fatty) but the pork belly, bread, chips, tomatoes-yummy!!! (Sauce on steak a little tasteless) buy again no biggy!! The pieces de resistance was the desert the raspberry meringue was DELICIOUS!! Breakfast was nice enough (bacon could be more crispy) and lunch was GORGEOUS the roast beef was melt in the mouth, perfect roast potatoes, crispy veg, yummy pasta, scrumptious tomato tart with hollandaise sauce and excellent attentive friendly waiters and waitresses. To sum up we did have a lovey weekend, we left with full bellies and feeling very looked after and although a little tired we did have a great time. For what we paid it was defiantly money well spent. Ps please get bigger name badges for all your staff so people can read your names and give credit where credit is due!!! Would I recommend- yes I would #toptime#thankyou

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Nadders17 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, stunning grounds and friendly team means a lot to us! Vali is a well respected member of our team and thank you for recognising him for his friendly and professional customer service! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Birthday Party ? What birthday party .........."

5
25/02/2018

A full car park, a sign saying a 60th birthday party being held, put a slight fear into our nights stay at Chilworth. All we can say is that although the bar was busy from the room we were placed in we could not hear any noise at all. Everyone was so friendly and efficient. Special mention must go to Vali who remembered us after a 2 years absence and came over in the restaurant to greet us. The service and food in the restaurant was excellent. Great setting and well kept gardens. We will be back.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Deuce-n-in Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our food, stunning grounds and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Lovely staff, food and room not five star"

3
21/02/2018

Lovely house set in beautiful grounds, staff were friendly and helpful. We booked this break as my husband has been unwell and wanted to relax. The pool and spa were very nice but very busy. The room, described as a suite, was tastefully refurbished, with a small sofa. No chest of drawers to store underwear etc, which we found odd. Also, only one bath towel and not fluffy. No shower gel, although shampoo and conditioner were provided. Dinner was £92 for two (two courses and one bottle of wine). It was just ok - for that price I'd expect better. Breakfast standard. All self service. Summary - it's fine but not fabulous.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sheila Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us. I was sorry to learn that your bedroom was missing some of its amenities, we are always delighted to replenish any additional items. We do consider our pricing to be reflective of the local area and regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Many thanks and see you again"

5
21/02/2018

I stayed here for 2 nights on 18th & 19th February with my partner.The reception staff were helpful when we checked in, and our room which was clean and tidy and very pleasant - our room was not in the main manor house and was only a Standard Room but OK. We were on D,B&B package and the two evening meals we had were excellent and were worth a lot more than we had paid for on our package can easily recommend the Chicken & Duck and the Chiefs twist on Lemon Meringue is to die for. Breakfast is also highly recommend with full cooked English Breakfast and large choice cereals and cheese and cold meats. The Hotel grounds look as though they would be great in the summer but even in the winter still well worth a walk - you must see the Deer Circle. With the added excellent facilities of a Swimming Pool, Gym, Steam Room and Sauna this Hotel comes - Highly recommend and will be returning. Many thanks to all the friendly staff

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GrahamC68 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, stunning grounds and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Lovely hotel, lovely rooms, lovely food"

4
21/02/2018

We arrived to a friendly check-in, and walked up to our rooms (no known elevators) we were on the 3rd floor. We had passed some elderly people who were struggling to manage the stairs. The room was very clean, and overall was great, however with all the lights, side lights on the room was still quite dark, could have used a light in the main room. We got to use the swimming pool and sauna facilities, which were very nice. The breakfast was all you can eat, with waiter service for teas. Was quite good and very filling. Evening meal was slightly on the expensive side but excellent! I had a Korma followed by some ice cream.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Roboticleg Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our clean room, complimentary leisure facilities and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Shambolic"

2
19/02/2018

We booked here for one Saturday night - on checking in we were informed that we had to book in for dinner and there was only a table available at 2045. On turning up at 2045 we had to wait a further 15 minutes for our table to be ready - the food was mediocre, and the service poor. At breakfast we had to wait 25 minutes for a table, and then hardly any food was left on the buffet, no pastries and no fresh juice, most was not replaced and we could only have half of a cold breakfast. During breakfast i did ask twice to speak to the duty manager to address this no one came to speak to me about my complaint. The staff were running around in the restaurant - it appeared shambolic, Worse Hotel Breakfast experience ever. We Will not be returning or recommending.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Aldershot-UK Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. I was sorry to learn that on this occasion your stay with us did not meet our usual high standards. Please do not hesitate to contact me directly at the Hotel to discuss your comments further - [email protected] Kind Regards Nathan Chart – General Manager

"Spa break with friends"

4
19/02/2018

Excellent value for money, friends and I stayed for two nights bed, breakfast, evening meal and access to spa. Food was excellent and staff were lovely. Rooms were spacious with tea and coffee making facilities. Spa was ok, although the jacuzzi was cold and no bubbles on one side and no one told us we had to order lunch early to be bought to the spa so we had to get dressed and go back over to the hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Helen H Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our excellent food, friendly team and spacious rooms means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Quick overnight"

4
13/02/2018

Very nice old country house, close to the centre of Southampton. I only stayed 1 night while travelling on business & enjoyed it. Rooms were fine, staff were pleasant, bar area was OK for a beer & a bar meal. Did not use the restaurant except for breakfast so cannot comment. Gym & spa facilities are very good. For the price I paid; booking direct through the hotel website it was exceptional value. Worth a look. Only criticism; too hot in the rooms.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 27steve62 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary spa facilities, friendly team and great value for money means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"2 day break"

5
13/02/2018

Stayed for 2 nights all inclusive. Staff friendly and happy to help with any requests. Room clean, tidy and well appointed. All public areas well appointed. Food excellent and good value for the superb standard. Drinks no different in price to any pub. I would happily recommend this Hotel to any of my family or friends. Only downside was that the stay was only 2 nights.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BemSmart10 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our clean tidy and well appointed room and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Winter Warmer"

5
13/02/2018

We stay at this hotel on our Southampton 'away day' and why wouldn't you? Best Western are a good hotel chain and having recently been renovated, this must be one of the jewels in the crown. The hotel is obviously impressive from the outside and our room was spacious, spotless and had a fairly big bathroom with bath, shower and selection of toiletries.. Big TV with Freeview and coffee making facilities with quality biscuits. I mention all this because the room for 2 including breakfast was £57, bargain! Talking of breakfast; staff were smart and very helpful and there was just about everything you'd need. Fresh fruit was plentiful which is always a good sign. We'll definitely be returning, there's a pub next door which if I remember rightly is also very good.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear RazzyBthefirst Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our spacious room, great breakfast and complimentary amenities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Relaxing stay, with very good staff."

4
12/02/2018

Having just returned from here after a quick overnight stay for a birthday celebration, I must say that I was quite impressed. Firstly we booked on a website for a 'deal' so wasn't expecting too much given the bargain price. However, we were pleasantly surprised. Upon arrival the reception by staff was very polite, courteous and efficient. Everything we needed to know clearly explained. We dropped our bags and heeded straight for The Club, where you have a swimming pool, steam, sauna rooms, as well as a variety of treatments if you so wish. We simply used the free facilities but after a steam, sauna and whirlpool, interspersed with a swim we were relaxed and ready for a drink. The Bar area, although very welcoming was not overly large or with lots of sofas, coped and there was a glorious open fire! Just what was needed on a very chilly February day. Room although compact, was neat and tidy and clean with crisp sheets. A large TV and Tea and Coffee making stuff, with all the usual fare; the bathroom was similarly neat and tidy and clean, but on the small side. Although it did have a bath in it, it was a one person at a time affair. The restaurant was well laid out with brilliant staff. Food was great and plentiful with a good selection of options, even as part of our inclusive deal. The wine prices (not included), were not too excessive compared to similar types of hotels, and we had a thoroughly enjoyable meal. Starting with very tasty soup to start; chicken breast wrapped in ham; I had duck; both served with a lovely selection of vegetables. This was followed by some excellent locally produced ice cream (recommended) and also chocolate fudge cake. All very tasty and well presented without any delay. Breakfast was a buffet affair, fruits, cakes, ham cheese, toast, pastries, plus a full cooked English breakfast selection. Enough to set you up for the rest of the day even if you are going for a bit of a walk! Most enjoyable, will go again - but the staff, particularly in the restaurant made this very most pleasant stay, well done and thank you!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JGH_et_al Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, delicious food and complimentary leisure facilities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Mid week break ."

5
12/02/2018

Had a fabulous two night stay here, comfortable and spacious newly refurbished room, well stocked with toiletries and great hot drink facilities, had its own Nespresso machine ! The staff were friendly and we enjoyed delicious meals on both evenings. We made use of the grounds and the swimming pool in the Spa , but also enjoyed exploring the surrounding area, the hotel being ideally situated for the New Forest and South Coast .

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 288anthea Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, extensive grounds and leisure facilities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Food excellent some of the staff untidy and did not listen"

4
05/02/2018

We booked the hotel as an overnight package with evening meal and breakfast . The food was excellent and we passed on our feedback to the chef . The barman was very untidy and walked around the hotel serving drinks with his shirt out . The Romanian serving staff were very attentive and efficient at their job . The Canadian waitress in the restaurant did not listen and would not stop talking about herself so was obviously born with 2 mouths and one ear !! The spa gym facility was excellent and the staff their helpful overall enjoyed our stay but we thought one or two of the staff were odd .

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear G4906OEhannahc Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us. The fact that you chose to mention that you enjoyed our delicious food, frinedly team and complimentary leisure facilities means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. I will ensure that our team are reminded of our expectation of a high standard of presentation. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Overall quite bad"

1
04/02/2018

Let's start good here: The food is nice (but very over-priced) The grounds are okay The spa area was okay Now the bad: The food is very over-priced They charged my card twice for the meal (this still hasn't been credited) The hot water did not work at all The ironing board didn't stand up The bar area is very open and not particularly welcoming The staff seem erratic and not entirely professional A staff member walked into our room randomly while we was in bed My partner felt the receptionist was being rude to him due to his nationality (rude about surname pronunciation) As a gay couple, we did not feel welcome No compensation or discount was offered to us after we made the hotel aware of the above Generally, I would say try to find a different hotel, it just isn't very well run here from what we've seen.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear anon7497 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our nice building, grounds and spa however I was sorry to learn that other aspects of your stay with us did not meet your expectations. Should you wish to discuss any aspect of your stay with me directly please contact me by email to [email protected] Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Kind Regards Nathan Chart – General Manager

"Lovely place"

4
01/02/2018

A truly magnificent building, friendly staff and gorgeous spa facilities. We enjoyed a fabulous massage and the spa staff were wonderful. It is situated far enough from the town centre to not be disturbed but close enough that a taxi was not ridiculously priced.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear G4906OEhannahc Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us. The fact that you chose to mention that you enjoyed our magnificent building, friendly staff and leisure facilities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Lovely stay"

5
31/01/2018

Very impressive place to stay. Lovely Manor House in beautiful grounds. We stayed just the one night on a bed and breakfast basis on route to the IOW. Room was comfortable and lovely and clean. We used the pool and jacuzzi which was all included. We did have a lovely evening meal there too, (that was extra)bit expensive, but very nice. Staff were all very friendly and helpful. Lovely stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Netty456 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our beautiful grounds, comfortable room, and leisure facilities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Just hope you never have a fire"

1
28/01/2018

Whilst the hotel is nice, staff friendly and food in the restaurant was excellent should there ever be a fire in the hotel the staff and procedures are unbelievably inadequate. During our 1 night stay the fire alarms went off twice causing us to evacuate our room. Whilst this should not be a problem the staff were not trained to deal with the situation. Considering no one knew if there was a fire or not the staff failed to take a guest role call to see if any one was left in the building, had some not heard the fire alarms for what ever reason, deafness, intoxicated they would have been left in the building. At the assembly point despite it raining and temp at about 6 degrees and most guests in their night clothes apart from foil thermal blankets nothing was offered to keep the rain off even though we were outside for nearly an hour and a half. Don't expect the management to be concerned though , on noting my concerns to them they were only concerned with finding the identities of staff who had mentioned that the fire alarms go off quite often. Nothing about staff who failed to carry out basic health and safety procedures. My advice stay clear

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MikeD Thank you for your feedback. As mentioned in my email response to you on 23rd January, I'm sorry that your recent stay was disturbed by the unplanned and unfortunate activation of the fire alarm during the night. This is a most unusual and regrettable situation however the welfare of our guests is our absolute priority at all times and in the event of the alarms sounding a full evacuation of the hotel will be carried out to ensure the safety of our guests and team members whilst an investigation into the cause of the alarm takes place. Some of the detail within your review is inaccurate and in view of the seriousness with which we take these instances I would like to provide some reassurance and clarity. You mention having been outside for nearly an hour and a half. Although I can appreciate the time may have passed slowly due to the inclement weather I can advise that the fire crew who attended to investigate the alarm were onsite for a total of 32 minutes, prior to their departure and once the fire officer had confirmed it was safe to do so, guests were permitted to return to their accommodation. As you highlight foil blankets were distributed to guests in accordance with our procedure. You highlight a concern in relation to guests with disabilities, a point that was not raised in your email communication to me directly. We have deaf guard equipment available and processes in place to ensure assistance is provided to guests who may require as such in the unfortunate situation of an alarm sounding. The Reception team are also fully aware of any guests staying with us who require additional assistance and this information is shared with the duty manager and fire officer. I can also confirm that the roll calls to which you refer were carried out. The point raised in your email to me was that a member of my team had provided inaccurate information to you at the time. I believe it absolutely right and proper that I would request further details in relation to the individuals who provided this information so that I may discuss this with them directly. I am sorry that you feel my email response demonstrated a lack concern and that your impression of events from this night differs to that of other reviewers on this site. Our guest safety is my primary concern in the event of a fire alarm sounding and whilst I sincerely regret the inconvenience caused to guests I am not prepared to compromise on safety. Sincerely, Nathan Chart, General Manager

"Beautiful place!"

4
25/01/2018

We booked a cruise and stay package, staying overnight before our cruise and leaving car there. What a beautiful sight coming down the drive, passing the Gatehouse, as the Manor House came into view. Check in was seamless and Mark on Reception was very friendly and efficient, particularly on return journey when taxi driver wanted to charge us for a prepaid booking! Evening meal was brilliant, as was breakfast. Didn't have time to sample the facilities - but we will next time!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear annwQ3036OJ Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us. The fact that you chose to mention that you enjoyed our beautiful location, friendly team and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Recent post Christmas Break"

5
23/01/2018

Recently returned from a 2 night stay at chilworth manor. Coming down the drive was magnificent view and shows a beautiful Manor House . All staff were polite and efficient with nothing being too much trouble . Second night of our stay the alarm went off twice in a few hours , these things happen and the team Kept us reassured. All in all a good stay and can't wait to return

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jdwjones92 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you chose to stay with us to enjoy a post Christmas break. The fact that you chose to mention that you enjoyed our friendly team and stunning location means a lot to us! Thank you for your understanding regarding the fire alarm and please accept my apologies for any inconvenience this caused you. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Perfect"

5
23/01/2018

Not a good start on arrival at reception. The staff at reception were less concerned with guests than worrying about business issues so a warmer welcome would have been better. On our first and second night we had a couple of drinks in the bar where the decor and ambience were well presented, especially when both nights you're welcomed by a huge and lovely smile from a young little blonde girl. Can't remember her name, maybe it was Blanca? A huge thanks for making our stay better!! Overnight stayed in comfy double with dinner and breakfast included. The room was well appointed with comfortable bed. We enjoyed 3 course dinner in then dining area which is well presented (restaurant staff could be friendlier and more welcoming).

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear alessia_win Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us. The fact that you chose to mention that you enjoyed our comfortable and well appointed room, delicious food and relaxing ambience means a lot to us! All of our team receive dedicated customer service training and I will ensure that we revisit this with our reception and restaurant team. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Secret Escapes"

4
22/01/2018

My partner and I thought we would have a romantic weekend away so we booked this hotel on Secret Escapes. We stayed in a standers room we asked for a king size bed which the made by putting 2 beds together. The hotel staff were very polite and very helpful. Our stay for 2 nights included breakfast and a evening meal breakfast was a buffet also there was a menu that you could choose from,the dinner was a 3 course some choices had a supplement but it was good value for the money, The grounds were very nice to walk around there was a large lake even in the pouring rain it was good to explore. There was a bar where you could sit in the evening and have a drink by the fire, We paid £218 for our stay and thought that this was great value it is listed a a 3* hotel but I think it is a more of a 4* will definitely be going back there again in the summer David Evans

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Davetherave13 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed the Secret Escape break with us and the fact that you chose to mention that you enjoyed our stunning grounds, friendly team and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Quiet weekend"

4
22/01/2018

Our room was on the ground floor away from the main area. It was clean and well stocked with all the essentials. The only issues was the room was hot at night (we had already) ensured that the heating was off but there were no restrictors on the windows which meant that we could not leave the window open in the night thus allowing access to anyone from outside. That aside the pool area and gym were lovely. The rain kept us from venturing into the gardens. The restaurant staff were most attentive in an unobtrusive manner.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear PBalix Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. We are a popular destination for those guests seeking a relaxing break and the fact that you chose to mention that you enjoyed our leisure facilities, comfortable room and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Mediocre service "

3
18/01/2018

It is super frustrating that this hotel has a good espresso machine (and can use it) yet: 1. The bar was rarely staffed, leaving me chasing all round the hotel to find someone to serve me and being passed from pillar to post by staff without apology. 2. In the morning they would not serve me an espresso with breakfast because “the machine is off and takes half an hour to warm up”. Overall: a reasonable hotel but not for coffee lovers.

"2 night break Excellent value"

5
16/01/2018

From the moment we arrived the staff were great, very nice at reception very helpful. The bar staff were nice. through to the cleaners & waitresses at evening meal & breakfast. The Spa facilities were very good. Nice and clean changing facilities. The gym was good but a few machines were not in operation. It did not affect my workout. The swimming pool was nice, Steam & Sauna very clean. Steve was the personal fitness guru and very helpful in reception at the club. It is not attached to the main hotel so you will have a couple of minutes walk to get there. They have free juices and coffee in the waiting area. The evening meal 3 course was very filling, and very good quality. Nice Fire going in the bar area. very cosy. a side TV room.. The room was fine lovely spotless bathroom. The lift is a little slow but it does not affect your stay. All in all a very good for value break.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BubbleBlowerEssex Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our great spa facilities, clean room and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Good if you can get the right rate"

4
13/01/2018

Paid £56 for a Thursday night. For some reason rate was cheaper from Booking.com than Best Western website. Breakfast was extra cost. It was £10 each at reception, but it costs £14.25 according to website. It's quite a good buffet breakfast but not worth £14.25 each. Room was nice and warm on what was a cold night. Could hear our neighbours talking. Nice toiletries and towels. Lovely grounds but we arrived late and left early so didn't get to use them. Free parking. We have stayed here before in the summer of 2016 and paid over £100 for similar room so obviously there is a lot of rate differences depending on dates.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CarolynChester Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our fantastic seasonal offer, comfortable room and good breakfast means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Excellent Hotel"

5
10/01/2018

Our stay was perfect, we were on ground floor which had very recently been decorated throughout to a high standard. The restaurant staff were attentive to our needs and dinner was exceptional. Hotel, Dinner,/B'fast at a good price, Spa/pool was included. If you want a romantic break then this is the hotel you need, could not fault the hotel at all. Reception let us book in 1 hour early and use the spa on arrival. Exceptionally well run hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Shirley A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our friendly and attentive staff, complimentary use of the leisure facilities and high quality room means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great Pool and Sauna"

5
10/01/2018

We got great use out of the pool and sauna while there. There were plenty of other people around just utilising the gym but it wasn't so crowded that we couldn't enjoy it. The room was nice as well and the water pressure was perfect.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 386allisonj Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our complimentary leisure facilities, nice room and pleasant environment means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great nights sleep!"

4
08/01/2018

We stayed at the Chilworth Manor while visiting an elderly relative in nearby Romsey just before Christmas. It was surprisingly quiet, probably as it was a Sunday night. The Hotel is well off the main road so no traffic noise. A warm welcome, everyone very pleasant. Room quite basic but nevertheless very clean and with all you need for a good nights sleep. Also the cost was far lower than any other Hotel we looked at nearby plus plenty of free parking. Very nice breakfast the next morning and when we asked if we could check out later than the stated time it was no problem. Everything was done efficiently and pleasantly. Would certainly stay there again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear silversurfer59 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our friendly team, complimentary parking and delicious breakfast means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A very pleasant stay"

5
08/01/2018

Best western Hotels tend to be in interesting buildings which can mean the accommodation is old fashioned or a bit awkward. However, Chilworth Manor has obviously been redecorated recently and both main areas and rooms are in excellent condition. My room was very comfortable, clean and provided everything I need. Despite variances in their buildings, the one thing I always find is Best Western teams are very efficient and friendly. The team at Chilworth Manor is no exception. The bar food was excellent and reasonable value. For the same price as a budget, city centre box hotel, it was a pleasure to stay in a nice spot on the outskirts of Southampton.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Steve B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our comfortable room, friendly team and good value means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Serious lack of training in customer service"

2
03/01/2018

A lovely hotel, in beautiful grounds. Clean room, but bed very hard. It is such a shame as this hotel seems to have it all, but falls down on customer service. My husband is disabled and we pulled into a disabled parking space displaying his badge. As we walked through the door we were shouted at by a gentleman on reception to get out of the space as someone with a wheelchair needed it - no welcome at all. If he had explained in a pleasant way we would have happily moved. I ordered two drinks and a coffee at the bar and paid. The drinks were poured but the young man behind the bar said he would bring my coffee over. He didn't start to make it, but went on to serve another two customers with drinks. When I politely asked if I could have my coffee, he said waving his hand ‘I'm serving customers', which he wasn't, but regardless this was highly embarrassing as I had just met up with a friend that I hadn't seen for over 20 years. The breakfast was not value for money - for £14 I would have expected freshly cooked breakfast, but everything looked as though it had been stood there for hours. The staff in the breakfast room looked very glum and didn't talk to anyone. I was only given a cup of coffee, when I think really it should have been a pot. As I was going to a wedding, I thought Chilworth Manor would be a lovely place to stay. Unfortunately I don't think I'll be returning.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear AnneBarnstaple Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that you were disappointed with your experience please do not hesitate to contact me at [email protected] to discuss this further. All of our team receive dedicated customer service training and I was sorry to learn that it fell short of your expectation on this occasion. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"New Year's Eve overnight stay"

5
03/01/2018

Our gang of six have enjoyed many a New Year's Eve at Chilworth Manor in the old days .. we returned this year 2017/18 after about 10 years - and what a fantastic evening. Rooms comfortable. Coach House where the evening is now held was beautifully decorated. Champagne reception and canapés a wonderful start to the evening. Food delicious. Live entertainment excellent. And as for the full English breakfast - yum. Staff so very helpful. Cannot fault a thing - roll on next NYE we all say. Thank you Chilworth Manor for a wonderful evening and stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sonia R Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our comfortable room, delicious food and entertainment means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great"

5
02/01/2018

Booked 1 hour before as it was on the spere of the moment. But the chef was happy to fit us in. Arrived and the staff could not do enough for us, the customer service there is the best I have seen. Nothing is too much trouble for that hotel. They bought a pot of tea and then bought the afternoon tea, sandwiches, scones jam and cream, and a selection of cakes. Would definitely return.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kaatz1971 Thank you for choosing to visit us at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was our pleasure to accommodate your spur of the moment booking, and it was great to read that you enjoyed afternoon tea with us! My team were delighted to look after you during your visit, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"1st Class"

5
02/01/2018

This place is extremely impressive and the staff are polite and helpful, their prices are very competitive and the food is gorgeous, there is only one way to describe the stay and everything about the hotel and that is "1st Class"

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David J Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our delicious food, polite team and impressive building means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Xmas break"

5
02/01/2018

My wife & I always try & take a break between Xmas & New Year. I found Chilworth manner through the internet, & was suitably impressed by what I saw. The hotel was impressive even when arriving in the dark, & got better in the morning; when we saw the true beauty of the surroundings. Staff were really good, & helpful. Few niggle's / issues like bulbs out etc - but rectified once noted to the room staff. Unfortunately the pool was out of order, but the Steam & Sauna's were really good in the separate Club annex. We will return again of this we are sure. J & M Tomlinson-Mote

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear X2447AFjonathant Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our beautiful surroundings, friendly staff and leisure facilities means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"New Years Eve package stay"

4
01/01/2018

Checked in at 3pm, plenty of time to prepare for the party ahead. Champagne reception followed by an excellent meal, considering a total of 150 people to cater for the food was piping hot and plentiful. The meal was delicious. The staff were very organised. Followed by a singer and disco, until 1 am. Music played was for a varied audience which was nice. The Coach House was very nicely decorated. The hotel it's self is very clean and has a comfy welcoming feel. staff are very helpful, and work very hard...definitely recommend afternoon tea too. We would go back again. Oh can you make sure you have Baileys in next time!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mike C Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our New Years Eve package means a lot to us, it was a very popular event! I will ensure that our Baileys order is increased accordingly! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"best hotel ever"

4
27/12/2017

this was one of the best hotels i've ever stayed in. The staff were very friendly and food was very good. The only improvement i suggest is to get sky sports channels in the rooms or at least at the bar. i missed my favourite Arsenal playing Liverpool.

"Christmas 2 day festive break 2017"

3
26/12/2017

The 2 day Christmas Break this year included the following for £395 per couple. Arrive Christmas Eve for a 3pm check in- Complimentary glass of prosecco offered while check in forms completed. Afternoon tea from 3 to 5pm.....this was presented buffet style and consisted of a good selection of cut sandwiches, mini cakes and scones with jam and clotted cream. A selection of teas and coffee could be self served from heated flasks. We didn't arrive until late and so were the last to have afternoon tea, however despite this the sandwiches were still fresh and there was more than enough of everything to enjoy. Christmas Eve hot fork buffet- this was served from 7pm in the main restaurant. The menu consisted of soup to start with followed by a choice of Chicken chasseur/ Fish pie or a vegetarian pasta dish. To accompany the dishes there were sauté new potatoes and mixed veg ( beans, broccoli, courgettes, cauliflower and mange tout.) Desserts were displayed buffet style and cheese and biscuits too. The service was good, the food hot and relatively tasty- I chose a tirrmasui style dessert served in a glass- it was very warm and had become mushy in texture- I decided to leave. My husband had cheese and biscuits and was very happy with his selections, celery and grapes accompanied his cheese. Christmas Day Breakfast - served until 10am This was buffet style and offered the following to choose from Cereals, sliced meats, fruit selection, juices, yoghurts, pastries, toast, hot buffet of sausages, bacon rashers, fried and scrambled eggs, beans, mushrooms, grilled tomatoes, hash browns. Everything was freshly tasting, the buffet replenished regularly and tea and coffee was served by the waiting staff and top ups were offered at least twice. Christmas Day lunch- served at 12.30 We were allocated the large function room which was decorated as as white festive wonderland- Christmas music played in the background. Upon arrival we were offered prosecco and canapés and shown to our table. The canapés continued to be offered for around 20 minutes- we had to decline more as we didn't want to ruin our meal. Our first course options consisted of a terrine with toast and a hot mushroom with cheese and leaks. Both dishes were a little underwhelming to say the least. The main event - the reason we booked the break- turned out to bethe biggest disappointment of all. Our meal was served completely plated with everything available on one plate- and I would describe the plates as a little bigger than side plates - they reminded me is school dinner plates. On the plate we had 3 slices of boned and rolled turkey in a pile, a slice of very bland stuffing, pigs in blankets, 3 small roast potatoes, half a parsnip, 1 sprout and a mix of the same veg from the evening buffet , all with gravy on. Despite the small plate of food I left all the meat and stuffing as completely tasteless. I have never been more disappointed with a meal. There were no offers of more veg or gravy and at no point were we asked if everything was ok. Our desserts were just another disappointment - The Christmas pudding was tasteless and my cheesecake was bland- I am a dessert fan and NEVER leave a crumb behind- but this dessert was not worth the calories! Tea and coffee was later served with a min hot mince pie- highlight of the meal! Christmas Night cold fork buffet- served from 7pm This consisted of sliced beef, quiche, poached and smoked salmon, pate, salads, crusty bread and hot new and mashed potatoes to accompany- a selection of desserts and cheese . Boxing Day-check out by 11am after the same breakfast offerings as before. My over all review of our Christmas break - I would have rated 9/10 if Christmas lunch had been better- but it wasn't, so I would rate at 5/10, and I wouldn't book again for 2018. I am realistic - a lot was offered for the price- however I would have been happy to pay a little extra to get a better Christmas Day lunch.

"Bob"

5
20/12/2017

Great hotel, lots of character, great staff and overall clean, quiet rooms and pleasant experience. High quality of food - properly prepared and presented. No pressure, no upselling and service with a smile, thankyou! Comfortable bed too...

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bob Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our great team, clean quiet room and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice hotel to use if cruising from Southampton"

3
16/12/2017

We have just used this hotel for the second time before cruising from Southampton. It's good value for money, costing £230 for one nights accommodation, dinner, bed and breakfast, parking for two weeks and taxis to the port and return to the hotel at the end of your holiday. It's a very big hotel so lacks the personal touch. Food good especially the breakfast. Check in quick and reception staff efficient and friendly. Rather pricey for drinks and had to wait a long time for drinks, a cappuccino took 12 minutes whilst I stood at the bar whilst she made it. Complimentary tea and coffee is available until the taxi picks you up. The room is fairly standard, a bit on the small side and was cold, although this was the same throughout the hotel. Would we use it again - probably as it's a slick operation and if you are travelling a long distance to the port it's convenient. As we are only travelling from the Midlands we would probably choose to drive down on the day of departure and save the £230 for more holiday spend.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jade M Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to stay with us a second time and mention that you enjoyed our good food, good value and complimentary parking and taxi transfer means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great Stay"

5
11/12/2017

I stayed here with some work colleagues for a business trip and the Hotel is amazing both inside and out. We were welcomed very professionally and with a smile too. Checked in without any problems and my room was large and very clean. We had Dinner that evening and the food was very tasty. Plenty of room in the car park with an overflow area around the corner of the main car park. Bed was comfy and breakfast was also plentiful with a huge variety of food to choose from. Would definitely recommend this hotel and would stay again too.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jade M Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our friendly staff, spacious room and delicious food means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Chilworth Manor Experience"

4
08/12/2017

I will start by saying I have stayed at this hotel on numerous occasions and the experience in the past has been excellent. However on this occasion our night was continually disrupted by another drunken guest who was roaming the hotel kicking doors and being abusive and very aggressive. Whilst eventually resolved by the police there was no onsite security provided by the hotel to ensure guest safety. Avoid on a Friday or Saturday night would be my advice, particularly if they are hosting an event..

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear gazzy2015 Thank you for your review, I'm delighted that you have experienced many enjoyable stays with us here at Chilworth Manor in the past. As expressed in my direct email to you following your most recent stay, I am sorry that the actions of another guest disturbed you on this occasion. This was, fortunately an isolated incident which was brought to a swift conclusion and I hope this will not deter you from staying with us again in the future. We look forward to welcoming you back to Chilworth Manor. Nathan Chart General Manager

"Pre cruise stay"

5
06/12/2017

We have stayed at Chilworth many times and is an excellent way of relaxing before setting off on a winter cruise. Their Park and Cruise package is excellent value for money, in a rural, relaxed and friendly setting. Reception staff are professional and courteous, along with bar and restaurant staff. The gardens to the back of the Manor are stunning as is the veranda at the back where drinks can be taken.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Raymondspeed Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our friendly staff, stunning gardens and relaxing atmosphere means a lot to us! We are a popular pre/post cruise destination and it is always nice to hear from returning guests. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Not Welcoming To Families"

1
05/12/2017

"Restricted times for children in leisure club. Under 18's must be supervised at all times, and are only permitted in the pool 3pm-5.30pm Sat, Sun & Bank Holidays." We booked this hotel partly so we could take our children swimming in the morning, as we have done at many other hotels we have stayed in before. Ours are much younger, but it's hilarious that they wouldn't allow a 17 year old to swim unsupervised outside the hours above. That would exclude some Olympic gold medal winners. Anyway, just putting it up here for others to be better informed than we were. I have found it on the website now I've taken the time to read all the small print. Room was really hot, I tried to turn the heating off to little avail. Opened window and there were staff outside our window shouting and swearing until 10pm or so. They were carting empty bottles to the bins located a few metres from where we were trying to sleep. I saw one other child in the hotel the whole time we were there. It was busy, Xmas parties etc, but very few children at all in the place. Which figures. When I put my feedback to the manager I got an email which said: "We do endeavour to communicate the child swim times to all guests prior to arrival" They made no attempt that I can see, I have read all communications sent by them. "We find the afternoon slot is more popular with guests as it gives the ability to use the facility upon check in." I find this very hard to believe. Many people would be checking in too late to make the family swim slot at all. "I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience." No thanks.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear RnB_ukW, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. I was sorry to learn that on this occasion your experience did not meet your expectations, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. Kind Regards Nathan Chart – General Manager

"Great hotel, but...."

4
05/12/2017

Beautiful building, clean and well appointed, well heated, good food served promptly by willing staff. Lovely parkland environment. Bar service very slow, but most disappointing aspect is the sea of cigarette butts surrounding the entrance. Why allow smoking anywhere? The aroma of smoke wafts up to rooms 16 & 17, whose occupants are also within earshot of conversation, peppered with expletives, long into the small hours, from those gathered outside the front door. What a shame! Blemish on otherwise enjoyable stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Apatish3, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our beautiful building, high level of cleanliness and great food team means a lot to us! To comply with current legislation regarding smoking we offer a designated area for smokers however I will ensure that this area is visited more regularly to ensure any stray cigarette butts are removed. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"An organised Murder Mystery Event and the manor and we stayed over night"

4
03/12/2017

A wonderfully maintained building in lovely peaceful surroundings. The event was great fun and very well organised. I would also like to add that the function rooms for all of the events/parties taking place where beautifully and very creatively decorated, which made the experience very atmospheric Food was good and the staff polite and friendly.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cyrena W, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our beautiful building, good food and friendly team means a lot to us! The murder mystery event was very popular and it was great to read that you enjoyed it so much. My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A good stay and just the right distance from the town..."

4
28/11/2017

While the Sat Nav (Tom Tom) mislead us by getting us to turn off one turn too early when we did find the Hotel it was a treat. The building impressive from the outside and comfortable on the inside. The bedroom was nothing special, but absolutely adequate, big comfy bed - well the heating system (a single electric heater) was a bit odd but did the job. Good to find USB sockets by the headboard and decent speeds from the WiFi. The bathroom was fairly standard and the shower flow and temperature were good. The ceiling however suffered from mildew (room 203) which spoiled an otherwise spotless room. Breakfast was well presented and the sausages were particularly nice. We balked at the price of the mains in the restaurant and headed out on both nights to pubs with similar menus at half the price. The pubs also had draught beer! The swimming pool is great 18m long by about 9m wide room to swim for exercise and a sauna and steam room along side. I didn't use the Gym but had a look in. It seemed heavy on running machines and cross trainers with a few other exercise machines at the ends. I did not see either advertised or provided any facility for charging electric cars. I will though be going back to this hotel - I liked it and the few shortcomings did not put me off.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MikePB, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our lovely breakfast, complimentary leisure facilities and great bedroom means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great Place to stay and relax"

4
26/11/2017

Stayed for a night with my family on our road trip around the country. Beautiful architecture with neat and clean rooms. We should have stayed there for a few more nights. However it is quite far away from the town/city. But the front desk boys were very helpful in finding the nearest fish and chips shops.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BlueChicken, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our beautiful architecture, clean rooms and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Very impressive....."

5
23/11/2017

Stayed here last night, amazing big country house, lots of Christmas trees which were lovely, very clean reception and bar area, room is very clean and a good size, bed comfy, nice quality bedding, tea tray well stocked, Breakfast this morning was lovely, well stocked, all clean and tidy, tasty, the lady who was helping us was friendly and helpful, sorry didn't get her name, little blond lady .....thank you! I would definitely recommend this hotel, it has a great feel to it. Used the well stocked gym ..... Walked round the lovely gardens, fab place...

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jessiom, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our lovely breakfast, gym and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great architecture and good accomadation"

4
20/11/2017

This is a very impressive building with a pleasant entrance hall leading to a massive room which looked as if it may have been used as a lounge/ballroom in days of old but now used as a lounge with bar. The dining room is a little small for the number of people using it for breakfast, but the staff were efficient and friendly and quickly cleared tables for the next guests. We did have one evening meal in the restaurant which was very enjoyable if a little expensive. Our bedroom was in a newer block but it was big enough for us and had a pleasant view from the window. The Hotel is in a perfect location close to Southampton and the New Forest.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trevor B, Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. The fact that you chose to mention that you enjoyed our impressive building, location and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at [email protected] should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Excellent place to have a relaxing stay"

5
16/11/2017

Wonderful location for Southampton and the New Forest . Delightfully located in beautiful grounds with walks and a lake full of waterlillies. Friendly staff giving one a warm welcome. Clean well presented room with good wifi that actually works reliably. One of the best breakfasts we have had with an excellent choice. An excellent spa with pool. Lovely views from room. We would not hesitate to return again. A credit to the staff and management.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our convenient location, clean well presented room and delicious breakfast. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Quiet retreat"

4
16/11/2017

Quick check in though I think it would have been better to be informed of when and where breakfast was served, where the pool was. We were not told of any of this. The room was clean and warm. Provision of toiletries, tea and coffee making facilities. The hotel was very clean. Staff friendly. Evening meal very good although very pricey for what you got (we were on a deal where the evening meal was included so this was very good). Buffet breakfast. Lovely grounds plenty to explore. Close to Southampton if you want to visit. Would definitely return.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our delicious breakfast, lovely grounds and convenient location. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Beautiful location"

4
15/11/2017

The hotel is situated in a quiet location in the immediate vicinity of the Science Park of the University of Southampton, with amazing gardens and magnificent trees which really are worth exploring. We stayed for only one night and got a really great deal booking directly with the hotel and so really have little negative to say for the price we paid. We had a comfortable, clean room and all the usual amenities we now come to expect were provided. We slept really well as it is away from any main roads so no traffic noise. Whilst the room was nice, the reception area and bar don't have much of a welcoming ambience and bar snacks etc were a little pricey, but it is a hotel so only to be expected. We had breakfast in the dining room, which again lacked ambience, but there was a good choice, although the cup of tea from the flask left a little to be desired - much prefer a pot of tea on the table. Staff were OK and helpful.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our amazing gardens, comfortable clean room and delicious breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Cruise package"

3
12/11/2017

We stayed here on a cruise stay and park package. Cost included hotel, parking, transfers by taxi to and from the port, breakfast, late checkout and complimentary tea and coffee until you left. Service was ok, no one went the extra mile. We had a standard room, I think if we stayed again we would upgrade as the room was quite small. The grounds were very pleasant for a stroll.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our cruise stay and park package, this is very popular with our guests! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Peaceful Location"

4
10/11/2017

Enjoyable stay in a quiet location, ideal when cruising from Southampton. We found the staff friendly and helpful. If you have time explore the conservation area that adjoins the hotel grounds. Maps are available from Reception. Booking directly through the hotel website ensured a good price and a free breakfast. Although we didn't use it the swimming pool in the adjacent health club looked inviting.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our stunning grounds, complimentary breakfast and leisure facilities. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Great 1 night stay on first visit to this hotel."

5
07/11/2017

First time I have been to this hotel and was impressed as soon as I drove up the tree lined entrance. The Hotel is set in beautiful grounds with lovely trails through the extensive gardens. Our room was very modern followed by an excellent full breakfast buffet including freshly cooked bread/ pastries and fruit selection. There is a brilliant new leisure complex on site with pool,spa,steam room, sauna and gym. Staff are very professional . Would stay again in the future

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our delicious breakfast, complimentary leisure complex and beautiful grounds! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Secret Escapes Experience"

4
07/11/2017

Two night experience all inclusive which I considered good value. Room was large but the bed was a small double & not in keeping with the room size. This was disappointing. Facilities around the hotel were good & health club very good. Restaurant was good although did seem overpriced but as we had an all inclusive package this was not a problem. This is an ideal place to visit post Cruises from Southampton as they include taxi costs to & from the port. Overall this was a very enjoyable two days.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our complimentary leisure facilities, large room and good restaurant! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Well priced"

4
06/11/2017

Had a business meeting here. Needed to stay the night. I was pleasantly surprised re the value of the room which was up to standard and clean. Breakfast which was decent was included. Late night bar. Would liked to have checked out pool an sauna facilities but work and late bar the night before prevented my trying. Well worth 4/5 but if for pleasure may have scored more.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our delicious breakfast, clean room and complimentary facilities, we are proud to offer great value for money! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Over priced below average food"

3
06/11/2017

The hotel is nicely decorated, spotlessly clean and comfortable! Sadly the restaurant badly lets it down. Almost raw french beans and shallots came with my chicken breast and tiny fondant potato! £18 for that. Decided to pass on desert. If I was to stay here again I would go out to eat!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our spotlessly clean and comfortable Hotel. I was sorry to learn about your comments regarding dinner and we are working hard in this area of our operation to ensure a consistent guest experience. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Perfect overnight stay!!"

5
06/11/2017

Having just returned from a quick overnight stay I can only say this is a beautiful property set in stunning surroundings. Hotel was easy to find and well signposted. Lovely long tree lined approach unveils the property in all its glory. There is ample parking outside the entrance also. We were greeted very well by the reception staff and were told that the hotel Wi-Fi was unavailable but we could use the staff Wi-Fi for free. Nice touch. We were also told the restaurant options and we'll informed regards breakfast and evening meal times. The room itself was of a great size for my wife, myself and our 3yo. Plentiful amenities and a gorgeous view of the hotel grounds. I can highly recommend a stay here for any purpose as the location is ideal. Quick tip. The Chilworth Arms just outside the main entrance is a beautiful bar/restaurant.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our stunning surroundings, complimentary parking and complimentary amenities! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Room for improvement"

4
29/10/2017

We stayed here on the 28th of October for my sister in laws 50th birthday bash ..firstly I'd just like to say we had a great time and staff do work very hard as it was full so would be stressful id imagine..I gave this 4 stars because I feel like there is room for improvement this hotel is good value for money and rooms are quite basic ..I didn't like the bathroom way too small and needed re grouting and new Lino ours had rip in it and looked like it had seen better days ..I do have to agree with other reviews apart from the older lady at reception who was very polite helpful and nice waiter at breakfast the rest of the staff were mainly miserable didn't smile and looked like everything was effort ..it's a shame because I really think it lets the hotel down and I defently think with all the reviews saying about it on here are totally right and this really does need to be addressed ..they shouldn't be in the job if they can't smile and be friendly it goes a long way and often will make peoples stay a lot better it costs nothing to smile and greet warmly rather than go round with doom and gloom faces ...anyway we all got drunk and had a great time at party and enjoyed our stay Thankyou

"Pleasant couple of days in October"

4
27/10/2017

When Best Western email you with "special" deals at "special" hotels, you have to sit up and take notice - and we did. For around £54 a night we got an executive double room with breakfast (for 2). Overall, we were not disappointed - how could you be at that price(?) - our room was very comfortable, very clean and we slept soundly. All the comforts were there but it was a pity that the hairdryer couldn't be plugged into a socket near a mirror - the only mirror being in the bathroom and a only shaver socket available there. Full marks for the excellent bedside reading lights and the efficient heating. The location is absolutely splendid - amazing grounds and gardens, plenty of parking spaces and a truly beautiful building. So it was really the staff the made or broke the stay. We arrived a bit too early to check in so decided to have a drink in the bar - but there was nobody there to serve and I had to wander around for some time to find someone to fix us a drink. At breakfast on the first morning we were met by a staff member as if we had arrived for a funeral - no smile, no greeting. Such a shame and, on reflection, most of the staff at breakfast seemed quite "low". Drinks and food are quite highly priced here but the Chilworth Arms public house is very close by and offers a very competitive menu and price list. Chilworth Manor Hotel seems to cater mostly for the training course/conference market and cruise passengers taking advantage of a special package - a night's B&B, car parking for the duration and transfers to and from the Southampton cruise terminal. We did enjoy our stay here very much and spent a lovely day touring the New Forest - give it a try!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and It was great to read that you enjoyed our splendid location, beautiful building and great value for money. We are a popular destination for many different types of guest. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Could have been better"

3
27/10/2017

Booked a three night stay in a 'Luxury' family room. I have to say I was disappointed by the size, furniture and provisions in the room, although the bathroom was nice the room itself was smaller than I expected and not particularly luxurious (there is no definition of their website as to what you expect to get in a 'luxury' room as compared to Standard and Superior, but we had expected something better than a view over the car park and a foldaway children's camping bed). The child bed had the thinnest mattress ever though the staff bought a second mattress when we asked which was fair enough. It was clear this was not really a family room, they just put a small cheap single bed into a double I think, which I always find irritating. There was very little in terms of drawers to unpack our clothes into, we could have done with a chest of drawers in place of a couple of useless small tables next to the bed. Four small milk satchets per day meant we were rationed to one and a third cups of tea per day per person. Biscuits and two small bottles of water were provided, but cups/water/biscuits were for two people, they clearly did not know or care that our daughter is a person too! We had to ask for an extra cup which was duly provided. Our main disappointment though was the fact that children are not allowed to use the swimming pool except for 2 hours on a Saturday and Sunday, plus bank holidays. As we arrived after 5pm on a Sunday it meant we could not use the pool/sauna/steam room facility for any of our stay which was one of the reasons we booked this hotel. To be fair it does state this on the website but we did not notice the the small print stating this information, it should have been clearer. The hotel manager told us that the leisure pool facility was sort of separate to the actual hotel and was a private members club therefore there was nothing he could do about the 'no children' rule. Breakfast was quite good with a fair amount of choice on offer and a tasty hot offering. We did have to wait 15 mins for our coffee on the last morning and it arrived when we had nearly finished eating which was annoying since we had nudged the staff a couple of times. We did not have evening dinner in the hotel because the room looked quite stuffy, we did not see a children's menu, and it would have set us back around £100 for a two course meal with drinks for three people. The grounds (not all owned by the hotel) are quite nice for a walk, there is a pond and circle of trees that you should try to find, plus a very old Cedar tree. Perhaps we would return one day but not with children and probably not bothering to pay extra for a luxury room

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed our beautiful grounds and good breakfast. I was sorry to learn that you felt your room was not to their personal taste. Whilst we don't have family rooms at the hotel we do have rooms which can accommodate children in extra beds, the rooms are sold on this basis through all channels. Please accept my apologies that the additional amenities were missed but we did make them immediately available upon request. The child swim times are clearly communicated prior to booking on our website and through all third parties to avoid disappointment on arrival. Our children's menu is printed within the Bar Menu and is available in the restaurant from £5.95. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Rude staff and small print"

1
22/10/2017

Just arrived and the staff are lacking in customer service to put it lightly. It took two of them to accept an envelope for a party booking on behalf of someone who wasn't there. The duty manager was free but he ignored us so we waited to check in feeling the fraught blowing through the front doors. We then discovered the children couldn't use the pool whilst we are here when another guest came back from their room and mentioned it. The family room is just 2 fold out camp beds whereas the family room we stayed in last night was 3 times the size and had 2 king size beds. Not a great start and we won't book here again. From looking about they seem to want their revenue from wedding fayres rather than hotel guests.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and I was sorry to learn of your comments. Please accept our apologies that the room did not meet your expectations. I understand you booked via a third party, we now ensure that all parties are aware of the child swim times and these are displayed on all booking channels for guest information prior to arrival. We do not offer family rooms at the hotel but do have rooms which can accommodate extra beds for children. I understand you booked a Superior Room which was allocated. We have a number of Suites available which feature sofa beds and do offer more space. We encourage guests to book with us directly so that we may discuss the range of room types available and ensure the room offered meets their requirements. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Nice Hotel, Shame About The Aircon"

4
21/10/2017

Generally I'd say this is a nice hotel. I stayed here for two nights (room 309) and other than one issue I wouldn't hesitate to recommend it. The only thing that rather mared our stay is the rather loud air conditioning vent/fan in the bathroom. There were no controls in the room and when I queried this with reception they informed me that it was not possible to turn it off. As someone who is easily disturbed by noises like this, it didnt make for the most peaceful nights sleep. The only other thing I'd say is don't expect an intimate cosy drink in the hotel bar. You are basically just sitting in a large brightly lit sparsely furnished room with a bar on one side. So much more could be done with this area but for whatever reason they haven't done anything to make it an intimate place to meet. Other than those two observations, everything was okay. Breakfast was nice, and grounds/location of hotel was good. Room was clean and bed comfortable.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and It was great to read that you enjoyed our clean comfortable room, nice breakfast and great grounds and location. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Fab Fab Fab "

5
20/10/2017

We booked a last minute break through secret escapes for a 3 night midweek break. Had a suite overlooking the gardens. Everything from start to finish was lovely. Even the creaking floorboards added to the character of this lovely old manor. We stayed on a BBD package. 1st morning we decided to have room service, food arrived hot and was lovely enjoying the garden views. We had a 3 course evening meal both nights and all I can say is wow! and I'm very fussy with my food. Portion sizes were beyond me, food was cooked to perfection & well presented. Spa facilities- we used these on both days. Very nice and relaxing and clean facilities. My only dislike Is that you have to leave the main hotel to walk across to the spa. No major issue as long as it's not raining. We also walked around the grounds which are lovely and great for some fresh air. All in all a very pleasant stay and we'd definitely come back.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our Secret Escapes package, food, spa facilities and and charming gardens. Our Secret escapes package is very popular. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please book directly with us for the most competitive rates!

"Good Park & Cruise package"

4
18/10/2017

Second visit here on a package for DB&B Park & Cruise. Very good value when you consider what individual component costs could be. Superb grounds which adjoin conservation area of Southampton University - so get there in time to make this an additional day of your holiday and use the free spa facilities too. Comfortable, clean rooms. Good food at Dinner although no bread roll offered and no table cloths. Breakfast was self service buffet style and adequate. Don't even ask for the wine list as it's the usual large hotel rip-off story with wines starting at £20+. Waiting staff need a refresher in silver service and good etiquette - nasty habit of reaching across guests rather than walking round to the correct side. I'll be back for next cruise link up. Great reception team, very helpful and accommodating. Private taxi transfer arrangements to / from port of Southampton were very efficient.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our DBB park and cruise package, in particular our comfortable clean rooms, dinner and great reception. We feel that we offer great value for money and our pricing is reflective of the local area although we do constantly review it. Our restaurant service is not promoted as silver service as guest feedback has indicated our guests prefer a less formal dining experience. I will ensure your feedback regarding reaching across is passed on to our team. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please book directly with us for the most competitive rates!

"great location"

5
17/10/2017

excellent hotel set in its own grounds great service and friendly staff stayed here several times its always a pleasure then hotel in general is a nice place to relax the bar and restaurant are excellent food is nice and priced reasonably

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our great service experience, bar and restaurant and lovely grounds! It is always nice to hear from returning guests. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please book directly with us for the most competitive rates!

"Great place"

4
15/10/2017

Visited the place during the weekend, one night stay. We booked the spa treatments and we really enjoyed it. The spa staff did recommend us a better pack than what we initially booked and it was amazing. I felt very relaxed after the 5h spent there. Also, they have sauna, steam room, pool, spa pool & gym. It was not that busy during the morning and therefore it was very relaxing. As far as the hotel is concerned, clean rooms & lovely grounds. The bathroom was quite small but very functional. The staff is friendly and food was great. We will book again!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our friendly team, clean rooms and lovely grounds! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please book directly with us for the most competitive rates!

"Disappointing food and stay. Staff all in a mood."

2
14/10/2017

We stayed for a weekend away at Chilworth Manor. The hotel is clean and well kept. It looks impressive when you first drive in. Rooms are very clean too. However - we were disappointed with our stay. We booked a room and dinner. The dinner is not nice at all. The bread served with the soup tasted as if it had been frozen. Really poor food. The staff of the hotel never smiled and constantly looked harassed. When we asked the front desk for recommendation of where to go for the day the lady did not know what to say to us. Overall the grounds are beautiful, the rooms are clean. The bed was uncomfortable, staff not friendly and food not great.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean and well kept rooms and beautiful grounds however I was disappointed to read that you felt the experience did not meet your expectations. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Can't wait to come back! "

5
14/10/2017

This is the second time we have stayed here with our son. It's a beautiful hotel and we always have a perfect stay. The rooms are comfortable, warm and welcoming. They have everything we need and are always very clean. The beds are so comfortable and ensure we have a great night sleep with complete blackout curtains. The breakfast is brilliant. Lots of variety and always hot and fresh. I always judge a hotel room on the bathroom and here we always find a lovely bathtub, complimentary toiletries and a powerful shower and big, fluffy towels. We can't wait to come back next time!!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it is always nice to hear from returning guests! It was great to read that you enjoyed our comfortable rooms, comfortable beds and brilliant breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Not recommended"

2
11/10/2017

Very poor welcome, although to be fair we found out later the receptionist was a trainee. We had booked dinner for 7.30pm but the hotel changed the time, and when we got there the food was mediocre. A pity because the first night was our wedding anniversary. We had to change rooms because the telephone didn't work and our new room had an uncomfortable bed and mould growing on bathroom tiles. All-in-all very disappointing.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. I was sorry to learn of your comments and that you found the experience disappointing. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Overated"

3
09/10/2017

Location and gardens beautiful , pity hotel and service not of same standard. Room was on ground floor and nothing more than standard but bar and restaurant of pub standard and service very slow. Entertainment good though when a rat entered the bar area and was the target for endless visitor photos. Will not be returning especially at overpriced accommodation, Will go back to Cromwell Arms

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful gardens but I was sorry to learn other aspects of the experience did not meet your expectations. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"stay/park/package"

5
05/10/2017

2nd year we've stayed here prior to cruising. Hotel is situated in beautiful grounds. Rooms are comfortable & clean. Quick efficient check in, & out. Evening meal was excellent, as was the buffet breakfast. Bar prices reasonable. All staff friendly, pleasant, helpful. Ample parking spaces. Taxi pick up from the hotel & returning from ship 1st class. A great start to our holiday. Highly recommend. Thanks everyone at chilworth manor.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful grounds, clean rooms and conveneint taxi service! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Awesome "

5
02/10/2017

Had a one stay. The check in was very easy, room was superb, breakfast good. The room was spotless, all the usual amenities, very clean, air con worked well and room service was fast. Highly recommended, lots of car parking, secure area and wonderful garden

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed an efficinet check-in, superb room and great breakfast! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"An excellent place to stay after dropping son off at Uni"

4
01/10/2017

The drive up to the hotel through well-maintained gardens makes you realise that this was an impressive location once. Exploring the less well-cared-for rear gardens reveals how easy it is to allow a beautiful garden to fall into neglect. What a shame, as there are some lovely areas, but all in need of tlc. The hotel is clearly a venue for weddings, anniversaries and other big functions (including a baby shower when we were there), and as such the car park was full and we were obliged to park a good distance from the entrance. The rooms were still being made up when we checked in at about 4pm, and it did not make for a very welcoming sight to pick your way past last night's laundry. The room was small but well maintained, and the bathroom looked like it had been refurbished relatively recently. For a single night stay, you could not ask more for the price. One niggle though: why do hotels install fire doors which bang loudly when they close? We were woken very early by people going down the corridor opening and closing these loud doors. We had not initially booked for breakfast, but on checking in we were advised that it was £14.50 each if we paid in the morning,or we could pre-pay £10 then and there, which is what we did. Breakfast was not the highest quality meal I've ever had, with rather chewy croissants, and cooked breakfast all rather mediocre, but for £10 for all-you-can-eat breakfast it's difficult to complain.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our breakfast, grounds and bedroom. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"My daughter's wedding"

1
28/09/2017

My whole family stayed at Chilworth Manor for my daughter's wedding. She was married there on 9th September 2017. We stayed for 4 nights. The staff were lovely. Nothing was too much trouble for them. The hotel has recently undergone a total refurbishment and we were so looking forward to the 4 nights. The actual wedding was amazing. The staff were attentive and everything went like clockwork and to plan. The actual hotel however. Enough to say I will not stay at another Best Western. We had paid extra for a "superior room". I had booked 3 rooms in this category. 2 for 4 nights and 1 for 2 nights.The rooms looked out onto a yard where the bins were. The staff entrance was also there. The noise from the bins and the staff as they came and went woke us up on numerous occasions (I appreciate they have to enter the hotel somewhere. This was why we paid extra.). When my daughter pointed this out she was offered a fan to keep the room cool while keeping the window closed. The main bar was always cold as the doors were left open. When we asked if we could close the doors into the reception area we were informed that for fire regulations the doors between the reception and the bar had to remain open. The doors to the outside were closed, but, we regularly had to close them again as guests coming and going kept leaving them open. (Again this is understandable as with heavy cases etc it is difficult to shut as you leave.) Considering how much money the family paid at the hotel for the wedding and all the guests who stayed I would say it is well overprice. The B&Bs we stayed in for the rest of the holiday in various parts of England were much more value for money. Although I would say the staff deserve 5 stars the hotel itself deserves only 1. Not an hotel I would recommend

"Fantastic Manor Hotel"

4
28/09/2017

We stayed in this beautiful hotel for two nights while visiting family in Southampton. It is about 15 minutes from the centre of Southampton and very close to the M3 motorway. What really impressed me the most was the beautiful grounds and the fact that it seemed to be open to the public to walk and enjoy the woodlands and forestry which surrounded the hotel. We met dogs of all shapes and sizes being walked through the woods. There is one opening with massive trees all sown in a huge perfect circle which is absolutely beautiful with the sunlight streaming through the branches. The hotel is very impressive, the ceilings and stairways are only beautiful with paintings and furniture to match. Our bedroom was spacious, spotless and very comfortable with ample towels and toiletries provided in the large bathroom. We didn't eat in the hotel other than at breakfast and it was probably one of the best I have ever seen with anything and everything you could want for breakfast provided. There is a quaint little pub just a few minutes walk from the hotel where we were meeting friends and family and it was perfect that it was so close by. The only negative I have with the hotel was the bar area - or lack of one I suppose would be more accurate? The bar is in the entrance lobby with the main door leading to reception and outside. There is no feeling of privacy or cosiness as the human traffic had to pass through on the way to rooms and restaurant and for those who wanted to sit quietly in the lobby reading there was the noise of people ordering drinks etc I feel in a building of this size a separate bar area is something which could be accomplished quite easily. With the exception of one young lady behind the bar we found all the staff to be friendly, pleasant and helpful. Overall I would stay again, the Chilworth Arms being a strong deciding factor as it provides the cosy bar which the hotel does not.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious breakfast, beautiful grounds and comfortable bedroom! Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Private Function, Celebration Dinner 18 guests"

5
26/09/2017

We held our Golden Wedding Anniversary Dinner in the Earl Jellicoe room, an ideal room for this event overlooking the attractive grounds. The waiters service was attentive and professional. All the meals were exceedingly good and very well presented. This is why we chose this hotel as we have heard from several people its standard of food is exemplary. We complimented the head chef, Stephen Lewis, as his food is of the highest level.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and I would like to take this opportunity to wish you a very Happy Golden Wedding Anniversary! It was great to read that you enjoyed our attractive grounds and anniversary dinner! We are very proud of the high food standard that our guests receive, and Stephen is a valued member of our team. Thank you for visiting us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Overpriced and needs Re-Inspection"

1
25/09/2017

We were very disappointed with our stay. At £152 room only we expected far better than the very small poky room we were allocated. We had none of the “Edwardian Manor House Hotel…, offers charming accommodation”. Our room was about 30 years old and it was most certainly not value for money. We booked the room over 2 months in advance and had requested a top floor room. Unfortunately this was not allocated to us without any prior notice or even at check-in. The blocked sink was not attended to and was unhygienic, and the shower dribbled. On the evening of our stay we were kept awake by extremely noisy guests in the room above. The Night Manager was unsympathetic and quite disinterested implying that it was nothing to do with him. The noise was so bad we asked to change our room, but one was not available. At dinner we had to wait for an hour for the meal even though we were one of the first people to dine. The Chef's recipe Tikka Masala was so bad it had to be returned with the accompanying Nan bread that was as hard as a cricket bat. The Cannon of lamb was poor at best having a greasy smell and taste and not the “rich lamb” as stated, but we were so hungry and it was late we had to eat something. Breakfast was equally uninspiring. The plates were stone cold, the sausage had to be returned due to it being under cooked; the chef looked at it and took it away. A massive batch of fried eggs had been cooked earlier, clearly to save time and money, and they had been standing a long time, and were cold and rubbery. There was no honey and the beans were consumed in vast swathes of cold juice. It boasts AA Rosettes, awarded by independent assessors, for the quality of their food. I would recommend they need to be re-inspected ASAP! It did not improve at Check-out. There was only one receptionist when all guests were leaving and we were kept waiting for 25 minutes. Again, when we shared with her our experience of the room and noise she too was unsympathetic and caring and simply said; “I am sure you will have a good nights' sleep when you get home”.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and I would like to reassure you that we will act upon the feedback given and points raised to ensure our continual improvement for the benefit of other guests. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Surprisingly Good"

4
25/09/2017

Stayed midweek - not my usual place of stay, but the hotel was a lot better than i thought it would be. Nice grounds; reception a bit frosty on the welcome and fairly untidy, was the only blemish on a comfortable stay. Would come back

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our nice grounds and I was sorry to learn about your comments regarding reception, these are currently being investigating. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Lovely hotel but standard of food in the restaurant a bit disappointing"

4
22/09/2017

Hotel set in a lovely location with beautiful extensive grounds. The pool, sauna and hot tub facilities were excellent. The room had everything you needed and was clean and comfortable. The only thing that lets it down a bit was the quality of the evening meal in the restaurant. It was quite expensive, over £100 for 3 courses with wine for 2 people. The starters were meagre portions and the mains were not that exciting. However the buffet breakfast was very good with plenty of choice. Would stay again but not dine there.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our lovely location, complimentary leisure facilities and breakfast. We are currently focusing on the restaurant area of the Hotel to enhance the guest experience here. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Nice view "

4
22/09/2017

Just a quick thank you to Viv for giving me one of the rooms with the best view. Back to normal standards at the hotel :-) The refurbishment was a good investment and things have settled down since February.

"Convenient but overpriced"

3
20/09/2017

Stayed here in Sept for visiting New Forest and Portsmouth. We had a room in the main part of the hotel which was quite small for an 'Executive' room. This was above the dining room and we were woken up late at night because decorators had been sent in to work on the dining room ceiling causing a lot of noise. This was immediately stopped after complaining but shouldn't have happened in the first place. Food was good but looked as if the menu did not change very often. Probably geared up for the wedding market with only 1 or 2 night stays. Generally average for a short stay but not good value. Would not choose this particular hotel again. Note that the pool/spa facilities are in a completely seperate building at the other side of the car park.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our good food and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. We feel that we offer our guests great value for money based on the local area and do constantly review our pricing. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Good Place for a Wedding."

5
18/09/2017

We stayed for 2 nights as we had a wedding at the hotel. We could not fault the organisation and service on the day of the wedding. The food at the reception was excellent considering they were feeding alot of guests at once. We had a meal in the restaurant the first night which was also excellent. The F & B manager in the restaurant, Vali, was very professional and friendly. The room was clean with tea & coffee and free toiletteries, but no safe.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and we are a popular wedding destination. It was great to read that you enjoyed the wedding, wedding reception food and clean room. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Amazing setting"

4
17/09/2017

I stayed here at the beginning of September for business. The hotel is set in acres of stunning grounds, it really is beautiful. The staff were lovely and friendly, both at the hotel and the spa facilities on site, that are free to use during your stay. I would have loved to have stated longer to explore the grounds and nature trails. The only downside is the rooms are a little dated, however they were clean and comfortable and provided everything I needed.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the stunning setting, clean and comfortable room and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Lovely two night stay"

5
17/09/2017

Arrived on a Sunday ,stayed in the hotel for evening meal. Contempery menu and crockery which were lovely , however let down by old fashioned deco of restaurant . Room wonderful, recently refurbished over looking the garden , everything you could wish for and more . Wonderful nights sleep. Visited spa for full body massage , swim , steam and jacuzzi, all fabulous . Enjoyed delicious afternoon tea with fizz a good combination of sweet and savoury. Hotel good location for visiting Southampton, also nice just to explore the grounds visiting the lily pond , enormous cedar tree , the ring of trees and the orchard . Had tasty breakfast in the hotel both mornings . Nuri Restaurant supervisor on our first visit ,told us to find our own seat and didn't attend to us again . A noticeable difference on our second visit with Denise restaurant supervisor who asked us where we would like to sit, showed us to the table we wanted and was attentive throughout . All other staff were equally as friendly and helpful . Can't wait to return when next in the area .

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our location, wonderful bedroom and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Very disappointing Anniversary stay"

2
14/09/2017

First impressions of the Manor were good. We arrived a little early at 2.30pm, and were told our 'deluxe room' was not ready and check-in is not until 3pm. We were told we could wait in the bar lounge area. Within minutes there were hoards of people walking through and filling up this area- en route to a function around the corner. A huge queue formed at the bar- but no one was serving. One of the receptionists found a member of staff to serve and the lounge became extremely noisy. At 3pm we went back to check in and yes a queue had formed! Our 'deluxe' room (4) was in the old Manor and overlooked the beautiful terrace and garden which leads onto a nature reserve, unfortunately just beyond is the M27 so there is a constant hum of traffic. The room was spacious, well decorated with a large comfy bed, although we found out later the pillows were compact and had lost any bounce. Lovely modern ensuite with a good shower over the bath. We spent a relaxing afternoon in the health club which is a walk away from the hotel. The guy on reception was cheery and helpful, the pool is of an excellent size, there is a sauna and steam room and loungers poolside. We had booked a dinner bed and breakfast package, and organised dinner for 8pm, but when we arrived at the dining room and waited to be seated we were ignored! Dinner was a mixture of good and not so good,I had a lovely sea bream dish for main but the dessert was awful-pear cheesecake that wasn't a cheese cake and wasn't good on my palate! Breakfast proved to be even more challenging- fried and scrambled eggs completely over cooked and like plastic, completely unacceptable which I showed to the hostess (who doubled up as a receptionist-is that why she did not smile ?)-she took my breakfast away and arranged for fresh poached eggs, bacon & mushrooms-after a wait 2 under-cooked eggs arrived swimming in water and the rest of the food was cold!? A new tray of scrambled eggs had been brought out so for 3rd time I attempted to get a decent breakfast. How was the breakfast? the hostess asked- not good I replied. Note;If you want poached eggs or are vegetarian or gluten free you have order and there is a supplement. As a gesture of goodwill our wine and coffee was removed from our bill on checkout but quite frankly I would have preferred to have had good food and good service. No one smiled (other than the chap in the health club) this is our overwhelming experience of this hotel, there is obviously a management issue here-so guys get it sorted with a little thought and interaction with your guests it could be a lovely place to stay.

"Handy Hotel for visiting Winchester, Romsey or Southampton but we will not use it again"

3
13/09/2017

This is our second visit to the Hotel and while the building is really interesting the service is indifferent. I have recently had surgery on my spine and presently have one arm in a sling which impedes my movements. I requester a room with a shower (not a shower over the bath) and to be near the reception area to make carrying luggage easier. on arrival we were treated to a blank look when I asked if my request had been met. The room we were given was on the top floor and after going through 2 sets of firedoors was as far away as you can be from reception. The room was a small double and was probably planned to be a single as there was only one bedside light and one bedside table. food in the bar is the same price as the restaurant and the drinks on the expensive side.

"work trip"

5
12/09/2017

excellent sauna and pool, couple of minutes walk from hotel. Set in outstanding grounds, so peaceful. Breakfast usual hotel buffet thing. Lovely patio for a couple of beers. Peaceful place, no sleep disturbances. Nice pub at the head of the drive about 10 mins stroll away if you fancy a change. Will stay again

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our outstanding grounds, breakfast and patio area. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Good value"

4
11/09/2017

We were visiting family in Southampton and stayed here for just one night. The Sunday night prices are excellent value, especially when breakfast is thrown in for free on some deals. The breakfast was good with ample choices of food, from a full English breakfast to a continental-style offering. The room was spacious with a very clean en-suite bathroom. The one problem for us was the temperature in the room. It was not a particularly hot summer night, but the air conditioning was not working. (In fact, I'm not even sure it was connected) The room was far too warm and I think this may have been because it is situated over the kitchen block and, as we all know, hot air rises! We did mention this to the reception desk on leaving and, in fairness to the duty manager, he did offer a free upgrade on our next visit. Not sure when that might be, but hopefully he will still be happy about the offer when we do.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our value for money accommodation and delicious breakfast. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

".Wonderful weekend at thisgreat hotel"

4
06/09/2017

Set in lovely grounds, it has elegence and style. We had a deluxe bedroom overlooking the lawns and gardens. The room had just been refurnished and was lovely. Bathrobes, sweets and biscuits plus bottles of water. Meal and drinks prices were slightly higher than we would expect .Overall a great experience

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our lovely grounds and deluxe bedroom, these are very popular with our guests. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"A good break"

4
05/09/2017

Arriving on a Sunday afternoon, we were concerned to find that our room (and some other guests's rooms) were not ready, and offered free coffee/tea in the lounge. However, after waiting 30 minutes our room was ready. A very pleasant room of good standard. The restuarant offer a good choice on the evening menu, and the sea bass dish was delicious, and the calves liver dish was very good. The breakfast menu offered plenty of choice. We cannot fault the reception and restuarant staff, who were pleasant, attentive and provided an effective service. No problems using the pool facilities. The grounds are attractive, but be aware where you tread - some dog owners are not meticulous in clearing up after their dogs.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our complimentary leisure facilities, attractive grounds and high standard room. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. I was sorry to learn of the delay in checking in, thank you for your understanding. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Beautiful hotel and surroundings....that's where it stops! "

2
04/09/2017

When we arrived it was beautiful, the hotel and surroundings where stunning....that's where it stops! Our room was so dated, and bed was so uncomfortable. We kind of didn't mind that so much as it was only a room for the night. Then....our room seemed to be situated right next to a function room, so we could hear every single word of the music, also there was a outside smoking/seating area so we had all the shouting from that. We called reception for them to tell us it was finishing at 12 and then putting the phone down, no ohh how can we help you etc. Finally going to sleep at 1! Breakfast was lovely! When we came to check out we thought we would complain but we didn't get a chance, the receptionist didn't even ask how our stay was! Such a shame and lovely place. Not sure I would go back.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our stunning surroundings and lovely breakfast. We have recently undertaken a refurbishment of our bedrooms including beds so I was sorry to learn they did not meet your expectations. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"What a long wait!"

2
03/09/2017

We booked in here for a one night stay and almost needed two to be served with our dinner! The restaurant was fairly full but it soon became apparent why this was. Our order was taken fairly promptly but it then became apparent that people on adjacent tables had been waiting for some time for their food. The starter arrived after about 15 minutes but we then had to wait another hour for the main course. In fairness after about 45 minutes we were offered a complimentary drink each but this was hardly recompense for such a long wait. When the main course (calves liver) finally arrived one portion was OK but the other was so tough and sinewy that it was inedible. When we were able to attract the attention of a waiter he agreed to take it back to the kitchen. Apparently the Chef agreed as we did receive a reduction on our bill. The final straw was that the cheesecake had run out and no real alternative was available. On a more positive note, the room was well equipped and very comfortable but would we stay here again? Probably not.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our food, well-appointed bedroom and bar area. We are extremely proud of the warm and friendly welcome that all guests receive and I was sorry to learn that you were disappointed with this. I would like to take this opportunity to apologise for the delays in service in the restaurant and hope that this isolated incident means you would not consider staying with us again considering your positive experience in all other areas of your visit. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Lovely hotel. Disappointing restaurant. Mid range with luxury prices."

4
03/09/2017

A lovely hotel. Clean and inviting. We visited with our daughter and a small camp bed was put up in our room which was more than adequate. Rooms are clean and comfortable. The garden balcony area was a nice place to relax after a long day. We made dinner reservations and were looking forward to a good quality, tasty meal but was disappointed. I had the sea bass with tagliatelle and though the fish was cooked well it didn't complement the pasta and it just tasted bland. My husband had hake and chips which was just okay. At an average cost of £20 a meal I expected better. We didn't say anything as we put it down to personal taste but then the wine came as the biggest disappointment. It was barely cold and when we complained we were just given an ice bucket which wouldnt chill it quick enough for us to drink. It tasted quite cheap and when we googled it we saw it can be purchased for £1.99 (see photo). I understand making a profit and expect a mark up for the enjoyable ambiance but paying £19.50 for warm, cheap wine simply left a bitter taste.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean and inviting Hotel. We are extremely proud of the warm and friendly welcome that all guests receive. The feedback received since we launched our new restaurant menu last week has been very positive and I'm sorry the dishes were not to your taste. I do regret your decision not to feed this back to your server as we would have welcomed the opportunity of redressing this for you. I am sorry also that the wine served with your meal was not served at the correct temperature; this is one of a new selection of wines we have recently introduced. We weren't aware that this particular option is also available via a French import site, thank you for highlighting this to us. Interestingly you cannot actually buy online at that price, you have to reserve and then go to collect so there is additional cost involved for transportation. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth.

"Beautiful grounds"

4
24/08/2017

We booked a night at this hotel to attend a nearby function the following day. The offer price was a bargain and we were very pleased with the room which was in the new wing. The room was comfortable, large bed, all facilities, and the bathroom was fine with a good shower. We didn't have time to use the spa but looked inside and thought it all seemed very inviting. We looked at the dinner menu, and although it was expensive we would have eaten there but thought the huge mark ups on the wine prices were too greedy, so we took a pleasant ten minute walk through the lovely gardens to the nearest pub where we spent much less. The breakfast room was very noisy, but efficiently run, with all dishes on the buffet regularly refilled. A good breakfast with plenty of choice.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the comfortable room, fine bathroom and beautiful grounds! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"1st Class Hotel"

5
23/08/2017

One of the best hotels I have been to. 1st class service and food. The staff were kind, helpful and very friendly. The food was amazing. Stayed with my husband and son. Children well catered for. The rooms were cleaned everyday on time . I highly recommend this hotel. We were provided with a 5 star service. Looking forward to visiting the place soon!!!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our great service, food and clean rooms! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Poor for sleep and breakfast"

1
22/08/2017

We used this hotel for two things - bed and breakfast. The hotel failed us on both counts. We had a room at the back (Rm 7) near a staff entrance. There was constant banging of doors till late and night and then again from about 0500. Not long after that, something in the hotel was turned on causing noise and vibration - think being on a cross channel ferry. So, no sleep, onto breakfast. The wait was long - a pretty big queue. Once in, there was minimal food and no tea and coffee. The food that was there was below mediocre quite frankly. It would be far cheaper and better to go elsewhere for breakfast. The pressure in the shower is non existent. The staff are friendly and the hotel was clean.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. I was sorry to learn that on this occasion your experience fell short of your expectations. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"A Thin Veneer Of Quality And Opulence."

2
22/08/2017

We stayed here for 8 nights July-Aug this year, This is quite an impressive looking building, with its long drive past the gatehouse and up through landscaped grounds, to the majestic old Manor House, it defiantly looks the part, and from the pictures that you can see here and elsewhere online you get the feeling you are going to be in for “something above the usual hotel stay”….. However first of all a little reality check … If you pay for the cheapest room , or a basic package, you can't really be expected to stay in the grand luxurious Manor rooms , on a large jewel encrusted four poster bed , the figures just don't add up. What you will get if you go for the cheapest room option will be one of the rooms in the “Newer” outer wing, which are more reminiscent of a “Travel Premier Inn Lodge” type of thing, all adequate and the essentials covered, but no “Lord of the Manor, upstairs Downstairs” type of feeling, but really that is to be expected, if you want the “better” rooms, you of course have to pay the higher price. The entrance looks feels the part, the spacious lobby with its large welcoming fireplace and large comfy chairs, takes you back to a period where grand lavishness and a cringing and fawning service was the norm, where you were treated to the real luxuries in life, by people that were there to cater for all your whims and needs at the drop of a hat But this is where it ends, it has a feel about the place that this was once a Hotel with more stars that is now living on its former reputation and on its way down, or it's trying to be a higher class establishment on a budget, and falling well short. My main issues were with the staffing, there seemed to be a lack of training or a least hiring of staff that would be efficient for the job they were intended for, they lacked that “Finesse” and to be honest a few of them just appeared to be in the wrong career totally, looking bored or appeared to be “Not Really Bothered” if you were to enquire for anything. And the place was run with a more “That'll do” attitude, rather than a “How can we improve this” type of attitude. And breakfast was the biggest issue , comical at times bordering on total incompetence at others , it just feels like no-body is looking anymore , it's like they are going through the same routine & motions (badly) with closed eyes on automatic, and the “Guest” are just getting in the way a bit. It just feels that it needs someone to go in there with fresh eyes watch where it is going wrong and how things can be improved by staff re-trained, and I feel they could be onto something so much improved… *** If you haven't paid for breakfast with the room I would like to say that it is not worth the money they charge for the individual price *** Don't get me wrong the stay was reasonably enjoyable, and many of the staff were friendly and helpful, it's just that their service was over shadowed by the poor service from others. I should point out that we never had a meal in the place after the experience we had at our first breakfast we decided to go elsewhere , so I can't comment on the food , well only to say that it seemed pricey , and there was little chance that service would be acceptable for those prices if the attempts of the morning service was anything to go by TBH I could provide a list where things are lacking, however I feel this has gone on way too long (should have kept this to the usual two line review, uploaded a few pictures, grabbed my points and moved on) , and most of you would have stopped reading by now. Oh and I am not one of those people that just us TripAdvisor to slate off a place for no reason , I just feel that this place to could be so much improved , by taking a few things back to basics

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Guest, Thank you for reviewing your recent stay with us and for your positive comments in relation to the hotel and our setting and for your recognition of the great value offered by our accommodation rates, particularly for our standard rooms. All of our bedrooms were refurbished last year and we offer premium rooms available in the Manor from a supplement of just £15 per room per night, Chilworth Manor caters for all budgets and requirements. With such a range of room types available we do encourage guests to book directly with our reservations team who are able to advise on the differences between rooms thereby ensuring the bedroom allocation meets your individual expectations and requirements. I am pleased to read that you found many of our staff to be friendly and helpful and I'm sorry that the service experienced at breakfast on the first morning of your stay did not meet your expectations. Had you chosen to discuss your concerns with a member of the team we could have taken steps to address your concerns however you chose to avoid the restaurant for the remainder of your stay. We do hope you will choose to stay with us again in the future, please do book with us for the most competitive rates.

"Pleasant upgraded hotel -get breakfast elsewhere"

3
20/08/2017

Good things: New updated rooms. Many rooms have great views. Plugs near bed for phones. Baths in en suites. Bad things Sat nav based on post code takes you up a road that would have led to hotel -if the gate wasn't locked.....take the next turning Difficult to park. The hotel allows park/stay/fly. The main car park was full. Our stay was paid for (a deposit then a settlement) despite this we had to pay again at checkout-I'm sure this will be refunded but it's poor. Mattress is uncomfortable -feels like a futon. Sound proofing. There is none. Conversations could be heard in adjacent rooms above and to the sides. Not great with drunk neighbors shouting til 4am. Towels. First night the 2nd towel was in the wardrobe. Second night it wasn't. Only one bath towel. Breakfast. Forget it. Weekend breakfast is 8-10. Between 9-10 both days there was a long queue. People were told to come back later etc. The staff were rushed off their feet no coffee, ran out of croissants, fresh fruit etc. To be honest at weekends I'd have go elsewhere-we asked for a refund so we could do so whilst we were in the queue. The restaurant manager looked harassed and overstretched. This was a second stay at the hotel to be fair we'll probably come again-but then the doubletree is only just down the road (where we've also stayed). You/we have a choice.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our new updated rooms, views and conveniently located phone charging sockets. I was sorry to learn that the breakfast experience on this occasion was not up to our usual standard and we are working hard to improve this area of the guest experience, thank you for bringing it to my attention. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Nice hotel. Poor food"

3
16/08/2017

The hotel is set in splendid grounds which are beautiful. We sat out with drinks in the glorious sunshine. The rooms are basic but clean and if a good size. Beware booking when there is a wedding as it can be a little noisy. Checking in and out was smooth and professional. However, we had booked as a group of friends for a meal in the restaurant in the evening. This was awful. Some of us had the artichoke panacotta to start with. This was absolutely tasteless and we left it. We then had the hake in lentils- the fish was overlooked and swimming in fat. Luckily I had ordered chips which were nice. The food was really poor and given how much we had left - no one asked if everything was ok. It is also quite expensive for what it is. Having said all of that however- the staff were very friendly. A place to stay not to eat.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our splendid grounds, good sized rooms and friendly team. I was sorry to learn about your comments regarding the food experience and we are currently investigating these, we consider our pricing to be reflective of the local area and do constantly review it. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Dreadful, don't bother"

1
15/08/2017

I took my mother for afternoon tea - the building is beautiful on the outside and the grounds are beautiful. However, here is a list of all the things that were cruddy about this place. 1. we had to ask for clean cups twice - the ones we were given were covered in tea stains. 2. we had to wait 15 minutes at the bar to be seated 3. staff were hungover and miserable. 4. we were seated first but served last 5. no choice of teas 6. the room for tea was a bleak conference room 7. door to room was propped open by a bin 8. corner cabinet was covered in rubbish 9. tea room was opposite toilets - the noise of dryers was very irritating. 10. toilets were a massacre. Let's not go there 11. we told a lady at reception of our experience. She said she would 'pass it on' - thanks.... 12. received an email a few days later from a manager telling us they were sorry about the cups, and that they hoped we would stay in their hotels again. We weren't overnight guests? Even their apology was poor. The food itself for the afternoon tea was very hit and miss - very good scones, accompanied by disgusting shot glasses full of jelly and cream. I couldn't be more disappointed with this hotel.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Catherine C I'm sorry that your visit to Chilworth Manor for Afternoon Tea a couple of weeks ago fell short of our usual standard and that you were left disappointed by your experience. I have spoken with my team this morning and the manager with whom your Mother has been in discussion and I shall be contacting you both directly by email today. Kind regards Nathan Chart General Manager

"Terrible breakfast service"

2
14/08/2017

We only stayed 1 night with breakfast. There was 4 of us in 2 rooms.The room was ok, but the bed was extremely hard and you feel the springs through it. Breakfast was a nightmare, I'm not sure the restaurant manager was supposed to greet the guests . We were made to feel as though we were trying to get a breakfast free, which we were certainly not. He said he didn't have us on his list, bit very grudgingly showed us to a table. The table was loaded with dirty dishes from the previous diners. Eventually the table was cleared, but no direction as to whether to help ourselves and there was no order taken for hot drinks. There was only 1 danish left, and no butter at all.The tea eventually arrived and we asked if we could have some butter and again after a long wait the waitress gave us 2 butters. When we asked for more as there was 4 of us, the manager after quite a wait when toast was cold he banged a tea plate on the table with more mangled butter than 4 people could need. His attitude stunk!! We would not go back to this hotel if it was free.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear N84409DBarbaraS Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor, I am sorry that your breakfast experience fell short of our usual standard and that there was some confusion with regards to the inclusion of breakfast in your accommodation package. During the refurbishment of our bedrooms last year many new mattresses were installed and I'm sorry to see that the bed was not to your liking. So that I may check this particular bedroom and also follow up specifically on your breakfast experience with the team it would be useful to understand the date of your stay and the room in which you stayed. To facilitate this please send details of your stay to [email protected] I do hope you will reconsider your decision not to return to Chilworth Manor and I do hope you will reconsider in the future. Kind regards Nathan Chart General Manager

"Quite disappointed for the price"

2
14/08/2017

I understand all the negative reviews especially the one lacking "finer detail", it is disappointing to be asked to pay almost £300 pounds for 2 nights and stay in a tired hotel with an uncomfortable mattress. With that price you can stay in a much better hotel pretty much anywhere, it mainly needs massive updating. The old mattress had springs hurting out back the first night, but the staff were helpful when we asked for another duvet so to sleep on something softer as apparently all rooms have the same mattresses...but I hope that they can bulk buy eventually new mattresses from this century as standards have changed, you can't expect people to pay this much and sleep terribly. We were in town to visit friends so we just thought of paying a little more to get a pool and something a bit nicer, but perhaps we should have stayed in the Premier Inn as originally planned and save some money. The breakfast was average, sort of like a Premier Inn/Holiday Inn Express, it was efficient but very chaotic as it was in a very small space. The pool and gym are in an building about 3 mins walk around the hotel. Overall quite disappointing it needs massive improvements, a full makeover would probably justify the price we paid but unfortunately, not worth the price. It has potential but Best Western probably don't care to develop it further. Not sure I would recommend it to my friends mainly because of the lack of good sleep.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear AnaBanana2013 Thank you for reviewing your recent stay with us, I'm sorry that you found the mattress in your room to be uncomfortable and that the decor of the hotel was not to your liking. We completed the refurbishment of all bedrooms last year and installed many new mattresses at this time, I will ensure the mattress in your room is checked and appropriate action taken to remedy any issues. As well as the bedroom refurbishment over the past two years we have completed significant investment into the hotel including our function rooms, external areas and leisure club. Earlier this year we completed the restoration and redecoration of the main Manor House ceiling and are now in the planning stages for the refurbishment of the main bar, reception and restaurant areas. Do please keep an eye on our social media channels for further updates on this in due course. Thank you for sharing your feedback, I do hope you will come back to stay with again. Kind regards Nathan Chart General Manager

"Spa break "

3
13/08/2017

On arrival friendly welcome,there was a wedding on so could see it would be busy. Told us where our room was and where spa was. Off to explore. Room 5 was very hot and stuffy, opened windows but no air flow As we overlooked the glass roof of the function rooms. Found and plugged in a A fan- was definitely needed. Air con should have been installed as part of the re-furb would have added a star. Nice rooms otherwise. Spacious with all the things you would need. Spa staff friendly and helpful although it was family swim time when we arrived to we set off to see the grounds. Beautiful setting with background music playing on terrace. Only problem was slow service. There was a wedding and all the empty bottles and glasses were not removed for well over an hour and bar service was very slow. Very polite but very slow. Dinner was lovely. Great food, great choices and lovely staff. This really boost my review! The issue we found was no one verbally told us there would be music from wedding until midnight- there was a sign we found in reception the next day on check out. Room 5 is also situated above the kitchen. When the staff start working you definitely know about it. The loud clanging and banging and shouting and laughing plus doors slamming was beautiful wake up at 6am if not earlier (tried not to look at watch) this made our sleep time window only between 12.30/01.00am (late bed time of very drunk and loud guests) to 6. And we booked a spa break for a relaxing time to re-energise. Breakfast nice, although service slow and not as impressive as dinner. Could do with jam not in sachets as they do not open well and most tables struggled. Butter portions would be beneficial too. Did report my dissatisfaction upon check out- only to be told- we don't normally get complaints from that room, it's normally the ones next door. No offer of compensation or any form of apology. This has ruined my opinion of my stay- let's hope the massage I'm booked in for will help me relax because right now I am not get re-energised! I am one Sleep deprived reviewer!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tillie D Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm sorry that you were disturbed by an event taking place at the hotel during your stay and that you felt the service you received was impacted as a result of a wedding taking place. I apologise that you were woken by noise from the kitchen and that the response you received when raising your dissatisfaction on check out was less than satisfactory. Do please be assured that I will be following up on these points accordingly. I will also discuss your comments regarding the jam and butter with Chef and we will look into alternative options as you suggest. I hope you enjoyed your massage and that you will consider returning to Chilworth Manor in the future. Kind regards Nathan Chart General Manager

"Just super"

5
10/08/2017

we could't ask for something better: great location, professional and kind staff, superb room and high quality food. To complete the picture we had a lovely "cream tea" as never experienced before! Highly recommended

"bland"

3
10/08/2017

I accept that today the establishment was struggling with fuel supplies. However, it seems that the pressure got the best of the kitchen staff today and, at this establishment with these prices, I would expect better under pressure. All of the salads in my party were bland, the food took half an hour to get to us even though we pre-booked and it wasn't very busy when we first arrived, most of the salads were missing something and we should have been offered a discount. The staff were very stressed. I've had much better here before, even though i still maintain it is overpriced compared to other places in the area

"How busy is too busy to provide good customer service?"

3
09/08/2017

An overnight stay while travelling from Australia to a family wedding in Devon. The reception was limited and not very comforting. The first 3 staff we had any interaction with noted that they were very busy due to a wedding..... Room small with a smaller bathroom but clean and comfy. The toilet didn't flush and we were told that we would be moved to another room in the morning. Too bad we were leaving early next day? Reception staff didn't appear to have a clue what was going on and lost my sisters medication that had been placed in a refridgerator overnight. Lovely looking hotel which could do with a good refurbish, staff training and a "can do attitude" in place no matter how busy they are.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean and comfortable bedroom. We have recently undertaken a refurbishment in the Hotel and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"A relaxing stay!"

5
09/08/2017

Having booked a cheap dinner/bed and breakfast deal through UK Travelzoo, we were not expecting anything more than at best a mediocre break away from it all. However, our expectations were exceeded: Firstly in the impressive drive up to the manor house, then the excellent room we were allocated [room 2] and then the standard of food presented each night with the included dinner option. The package included use of the Club pool & gym facilities which also another relaxing element to the stay. There were a few minor niggles, but these were dealt with quietly and efficiently by the staff, particularly Fabio, the restaurant manager. If you see some of my other reviews you will see I certainly do not shy away from criticism when I feel it is needed, but also praise where it is due. For the price we paid per night and the service and standard we received, we feel we it was one of the best value breaks we have undertaken in recent times.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your experience with us including your bedroom, food and complimentary leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Pricey and lacks the finer detail for such a hotel"

2
08/08/2017

Having checked in with my family on entering the room it was nice a spacious even though 2 put me up beds had been included for our children. However in the bathroom you could not sit on the toilet straight, so everything had to be done at an angle!! We also noticed that for the four of us there was only one set of towels,on phoning reception to request some more we were told to look in the wardrobe (and found another set) and then request 2 sets to be delivered to our room. They never were In the morning the breakfast staff just didn't care, first they didn't have a four seater table available for us and then they failed to ask what hot drink we would like. On prompting they did go and provide tea and coffee but the tea hadn't really seen any tea and the coffee was clearly heated up for too long as tasted awful. The breakfast was not much better as they had clearly ran out but when asked had no idea what if anything was due to come out of the kitchens. There was just not enough food for all the guests. Please note if you are travelling with children and wish to use the swimming pool then you can't !!! They don't tell you clearly beforehand that children are only allowed in at weekends and even then it's after 3 in the afternoon for a couple of hours. This is an adult pool and should be advertised as one!! We had 2 very disappointed children and we were not alone! Would stay there again as there as much better value / services on offer from others

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the spacious bedroom. I was sorry to learn about the challenges you faced at breakfast, we will share this feedback with our breakfast team. With regards to child swim time these are clearly communicated on the hotel website and by reservations when booking with us directly, this is also highlighted by all third party operators with whom we work, we certainly don't hide this information from guests prior to arrival. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely get aqay "

4
02/08/2017

As I got a BOGOF offer on us to stay in a twin with meals and breakfast I can happily give 4*. However with the attitude of some of the staff and the rooms need a revamp I would give it a 3* Would I stay again? Yes.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and we are a popular destination for pre/post cruise guests stays. It was great to read that you enjoyed your stay with us. We have recently refurbished our bedrooms and continue to invest in the property. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Pre Cruise Stay"

4
31/07/2017

Beautiful hotel. Enjoyed excellent evening meal in restaurant Good location for Southampton Docks where the next day we embarked on a cruise. Would definitely stay here again if going on another cruise from Southampton.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and we are a popular destination for pre/post cruise guests stays. It was great to read that you enjoyed our restaurant and convenient location! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Excellent pre-cruise hotel"

5
29/07/2017

Stopped here before catching a cruise from Southampton so booked their dinner, bed, breakfast, return taxi to port & 2 weeks free parking deal. Loved the hotel - very impressive driveway, lovely grounds - do walk around them if you get the chance. We had a fantastic dinner, great wine and the breakfast next morning was really good too. Service was top notch, including @ the bar, despite the fact there was a wedding reception going on @ the same time. I would definitely recommend this if going on a cruise - the taxi they booked for us was prompt and the driver very helpful. Coming back even more so; from disembarkation to pulling up @ the hotel can't have been more than 15 minutes so very very pleased. Next time I cruise out of Southampton I will definitely be booking this again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and we are a popular destination for pre/post cruise guests stays. It was great to read that you enjoyed our restaurant, grounds and convenient location! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Great Accommodation, Restaurant not so brilliant"

3
24/07/2017

Chilworth Manor really looks the part externally, lovely grounds, plenty of parking, well-equipped health club and impressive frontage. Easy check in despite wedding and hen party taking place at the same time. My room at the end of a wing was recently renovated, well laid out, quiet (I'd requested a room away from any functions so my request was given attention) and bed was very comfortable. Reception staff and staff in the health club were very helpful. Let down by the Restaurant - staff were struggling to cope with 2 functions and a full, Saturday night dining room; I waited 1/2 hour for my main course and the table next to me were less lucky waiting for over an hour with the food nothing to write home about taste-wise, though was well presented. Breakfast - self-service - was excellent. On the whole, offers good value for money accommodation, personally would give the restaurant a miss at peak times.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to read that you enjoyed your quiet room, comfortable bed and delicious breakfast! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Pretty good"

4
23/07/2017

The staff are lovely. The Stella was off. The broken TV was instantly put right. The room and bathroom were spotless. There's ample parking. The lounge looks tired. Even in July the lounge was a tad cold. It has lovely grounds. Why one hot chocolate satchet when two people are staying? Breakfast last time was lovely, And we had the same standard this morning. Poached eggs to perfection. And Stefan is deserving of a special mention as he was very helpful and polite at every turn. The dining room and house services for rooms are above the rest. Overall; others could lift their game, hence a 4 not a 5.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it was great to learn that you enjoyed our lovely staff, perfect poached eggs and dining experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Disappointed"

3
23/07/2017

Booked this hotel so we could attend friends wedding in Southampton Town Centre. We have stayed at a few different hotels over the past few years but thought we would go for a bit more of a luxurious hotel and paid more than we have ever paid before to stay in a hotel. Yes the hotel is nice we did not use the club facilities as by the time we arrived on the Fri it was a bit late and on the Sat we had to get ready for the wedding. With regard to breakfast which is priced at £14.25 per head per day, ìt was a self service buffet breakfast, the only time you have a waiter is to get a tea or coffee or to ask for salt and pepper. In a hotel like this would expect to have a waiter who takes your order for hot breakfast and to have tea and coffee on tap which is not the case here. Waiters clearing tables are polite but would be nice if they kept a lookout for guests without drinks etc. Room was nice but been in better and paid less so unfortunately will not be booking a more upmarket hotel again which stick to my instinct and pay less !

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and I was sorry to learn that you did not have time to make us of the complimentary leisure facilities. We consider our pricing to be reflective of the local area and do constantly review this. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Tale of two rooms"

3
21/07/2017

Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of bed, couldn't sit at dressing table as not enough room to pull out chair, nowhere else to sit, no other chairs, no table and small wardrobe, nowhere to put case, no bath robes or slippers, some were sent to room after call to reception, when they arrived one of the robes had black oily marks on it, called reception again, after waiting 40mins for replacement, I went down to reception with soiled robe, didn't get replacement. When we entered the room, there were two men in the bathroom repairing the toilet? Evening meals poor, had "beef pie", was made with the left overs from a roast joint , cut into cubes, pastry put on top and warmed up, what you would expect at a poor quality canteen, not enough staff in dining and staff falling out in front of customers. Second room, Room 6 normal sized double room, could walk round both sides of bed and even have a chair at side of bed, dressing table 5ft from bed, walk in wardrobe, and a table and chair. Response from reception staff both Executive Double Rooms! Won't be stsying here again

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. We are an Edwardian Manor house and all rooms within the Manor are individual and unique. I'm sorry that the space available in one of the Executive rooms booked for your stay did not meet your expectations. Our Superior and Deluxe rooms offer a guarantee of additional space and also feature bathrobes and slippers as standard. Sorry to hear that your evening meal and overall experience in the restaurant did not meet our usual standard, I will be sure to discuss your feedback with the team to support our continual improvement in this area. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Excellent Afternoon Tea"

5
21/07/2017

We arrived for drinks, before a wonderful afternoon tea served by pleasant and very efficient staff. We were given the option of eating inside or on the patio, so having chosen inside, we then took the opportunity to explore the grounds which are very beautiful and quiet. A great location for a relaxing stay. Will certainly return.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your afternoon tea with us, we are a popular afternoon tea destination! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Pleasant 3 night stay"

4
20/07/2017

We stayed here for 3 nights in July with our young daughter as a part of a short break to Peppa Pig World. The grounds are quiet and beautiful. The hotel is very pretty on the outside (our daughter referred to it as a castle). The staff was very friendly and helpful. Check-in and check-out was fast. The restaurant is very overpriced (18 pounds for fish and chips) so we opted for one of the many restaurants in the area. There are a few good fish and chips shops and a very good Thai restaurant as well close by. Breakfast is buffet style English breakfast; they also have cereal, fruit, yogurt, toast, etc. Coffee is quite good as well. The room was small but sufficient. There is no A/C but we opened a window and we were fine. No refrigerator in the room, though. It's a 10 minute drive to Peppa Pig World with numerous roundabouts and small roads so be careful! We would definitely stay here again.

"1 night tranquillity spa break"

3
19/07/2017

I booked the accommodation through Spa seekers which included bed, breakfast, evening meal and a 1hr 30 mins treatment. Our room wasn't ready so we went straight to the spa to wait for our treatments. We sat in an air con area having complimentary tea :) Our treatments were excellent both girls were first class and we came out feeling extremely relaxed. Pool is fine. Steam room lovely and hot. We were allocated a disabled room, although no disabled. Lovely size and a double powerful shower. Bed very comfortable. Evening meal food was very good and hot! Only criticism is my husband is allergic to garlic and was told he could have one starter and fish and chips. The waitress was very helpful and went back to the chef who agreed to cook a steak garlic free and not to pay a supplement. Staff at the bar and restaurant were very friendly and helpful. Breakfast disappointing. We didn't try the buffet cooked breakfast as all looked tired and anaemic! Opted for an omelette which was OK but presentation much to be desired. On the whole we had a lovely stay and would come back on another offer.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience, our spa breaks are very popular. It was great to read that you enjoyed your treatments, powerful shower and evening meal! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Noisy, uncomfortable room "

3
13/07/2017

We were accommodated, after the receptionist had finished talking to her friend and gave her a packet of crisps and bottle of water-we were not offered this - in a new block. Very unfriendly room, plain walls beige, no pictures, heating was night storage type - no A/C. Room was really hot, opened the window to hear motorway traffic ALL NIGHT LONG . Yes, could have asked for a fan but that noise just as bad! The room doors slammed shut for all rooms - adjust the closing mechanism!! The only good thing was the breakfast. Apart from at 09:00 no cold meats had been replenished. Cooked breakfast, buffet type, was nice. Ladies that worked there were very welcoming and friendly.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. We do not promote air conditioning as a feature of our bedrooms and during the recent spell of unusually hot weather have provided fans upon request for the comfort of our guests. It was great to read that you enjoyed our friendly team and breakfast. Thank you for visiting The Best Western Chilworth Manor Hotel and we look forward to welcoming you back to visit us again soon.

"Spa Day Treat For Myself"

3
11/07/2017

Visited the spa on Tuesday the 11th of July. Good car parking at the venue. Nice welcome by the reception staff and health and safety forms filled in. Then I sat waiting for a good 20 minutes before the receptionist asked if I wanted to go in. I assumed she was going to fetch me alongside the two other ladies who arrived at 9am but she didn't. Perhaps we were just meant to hand in the form and enter the spa?. It was a bit unclear to be fair. Also I didn't get 'a tour' which would have helped as I had never visited before. Also I was not informed about the procedure for lunch and access to drinks. Instead I asked some other spa goers and between us we assumed we had access to the juice in the reception area and we were to come to reception at lunchtime as the reception would not fetch us. There was a water but in the hallway between the gym, spa and access to the changing rooms but no cups. It would have been nice for a few water coolers to be placed around the pool because when you wanted a drink you had to go around to the reception area. Again a little point for staff to consider so that each guest has everything explained to them fully and everything is on hand. The spa itself I would say is more of a health club than a spa, with a large warm swimming pool, steam room, sauna and jacuzzi. All clean and working well. However for a full day package the spa lacked a relaxation area. After a treatment you usually feel sleepy and there was not a separate area to sit comfortably or take a nap. Furthermore there were only four loungers by the pool. These were reserved by a party of four who kept their flip flops/towels/books etc on them. This meant that no one else could use them. It's a shame that the staff did not politely ask them to move their items so that everyone else could have a rest. Lunch was nice. Fairly small but enough for me. I think a male or someone with a larger appetite would still be hungry. Also disappointing the you had to pay for hot drinks. Only 50p a cup but I didn't have change on me at the time and perhaps one free cup of tea or coffee would be fair?. My treatment itself was at 9.30am and consisted of a body wrap and facial with a head massage and a back and shoulder massage. Very nice and relaxing. The therapist put me at ease and was really happy and warm in her tone. The lemon water at the end was nice and the free sample was a lovely gift to take home at the end of the day. Overall a nice day and with a few tweaks I would easily give the venue four stars. Thank you.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. Thank you for your constructive review and we will discuss the points highlighted with the Club Manager so positive steps can be taken. Thank you for visiting our Spa and we look forward to welcoming you back to visit us again soon.

"SUCKS!!"

1
10/07/2017

Oh, where to start with this review! Alright we will start with the hotel room, which was booked for 2 children and 2 adults. They gave us one bed. We then asked for 2 roll away beds which they were able to supply, but that left us with no room to walk around. This hotel room was officially the hottest room I have ever tried to sleep in. There is no air conditioning, but they did supply us with 2 fans. It was great to have the fans blow around the hot air because the window that was in the room would only open about 6 inches to allow cooler air in. They also say that they have pool, but if you have kids they are only allowed to use it on Sundays for 2 hours. The other times it is off limits to kids, which they do not make well known to the customers. I should have saved my money and slept in my car with all the windows rolled up. I would have had the same experience as staying at this hotel and at least I would have more money in my pocket to stay in a decent hotel the next night.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. We do not promote air conditioning as a feature of our bedrooms and during the recent spell of unusually hot weather have provided fans upon request for the comfort of our guests. The child swim times are very clearly advertised on our website and through all third parties with whom we work directly, children are welcome to use the swimming pool on Saturdays, Sundays and Bank Holidays between 3pm and 5pm, at all other times this facility is reserved for our adult guests and members. Thank you for visiting The Best Western Chilworth Manor Hotel and we look forward to welcoming you back to visit us again soon.

"Lovely building ruined by 'Best' Western."

2
09/07/2017

Arrived with our daughter, hottest room ever with no floor space. We're told at breakfast that there were no tables available for us. Had to eat outside breakfast room. Beautiful location and building unkempt by Best Western with cheap fixtures. Shame.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful location and building I was sorry to learn that the experience did not meet your expectations on this occasion. We have invested significantly into the building and continue to do so and feel that our bedrooms offer guests a good amount of space depending on the room category booked. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please do book with us directly for the best rates.

"Beautiful Grounds and Great Food!!"

5
07/07/2017

It is like a hotel from an old classic English movie. You do not feel like you are staying in a branch hotel atall. The grounds are excellent and kept very well. Facilities at the hotel are great aswell. We stayed at this hotel as we were going to watch the Cricket at Agnes Bowl and it was very easy to get to via Taxi. Although please leave alot of time between when you order a taxi and when you want to leave. Its a very remote area so taxis are not very quick at getting to the hotel. The breakfast in the morning is fabulous, a full English with everything you wanted buffet style. There was also a selection of cereal and fruits. We also ate one night in the restaurant and I ate the Lamb which was unreal. The only slightly negative point would be that the beds are very small double beds. I'm a pretty small person and even i found them cramped. Other than this there was nothing else bad to say :) Great stay!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious breakfast, facilities and stunning grounds! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Hard to think this is part of a chain"

5
03/07/2017

After needing to book a last minute hotel for work, I scoured the internet for a nights stay near Southampton Airport Found this little gem on TripAdvisor and was shocked it was £3 more expensive than the budget chains which hardly offer any amenities as part of the price... This place is set in a beautiful manor building within some luxurious gardens and grounds. The hotel reception were quick to get me checked in and off on my way to the room. The room has everything you'll need no matter what your requirement is. Ironing facilities, free wifi, more bath essentials than you can shake a flannel at and a very comfortable bed [email protected] is a lovely fitness centre, swimming pool and spa for guests to use free of charge. It's open until 10pm every night and is just what you need after a hard day at work and travelling. The onsite bars and restaurant have a wide variety of refreshments so you don't need to leave the site plus the room service means you've got all the things you need to keep happy Would happily choose this venue everytime when in the area compared to the ‘lodges' and ‘Inns' which are my usual haunts when trying to find the best deal Well done BW! 10/10

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our complimentary bedroom facilities, luxurious grounds and gardens and complimentary leisure facilities! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"great break"

5
02/07/2017

Had a wonderful break at Chilworth Manor, can't believe it's a 3 star, should be a 4 star hotel due to the nice rooms, excellent food and decor with wonderful gardens, also the staff were most helpful and attentive. This was my dear wife's birthday, what a great surprise to find this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our nice rooms, decor and wonderful gardens! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth in August! Please do book with us directly for the best rates.

"Lovely hotel"

5
29/06/2017

Stayed for just 2 nights,a lovely looking building,well fitted out to. Staff were all very friendly and happy to help. The restaurant food was beautiful as was the breakfast. We booked via paultons park and went same day of booking.We enjoyed our short stay and would return if going back to theme park or local area.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious restaurant food and friendly team! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth in August! Please do book with us directly for the best rates.

"Another lovely visit"

5
26/06/2017

Once again a lovely stay in this hotel. Rooms are as normal very clean and well appointed. Gardens are lovely and well maintained. I have left a separate review on the restaurant so I will not say anything about it here. Our whole family are back In August so will look forward to seeing you all then !!!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our stunning grounds and clean, well appointed rooms! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth in August! Please do book with us directly for the best rates.

"Great hotel, lovely location "

4
25/06/2017

Stayed here for 1 night in June A lovely hotel with friendly staff, the restaurant food was amazing a little expensive but u get what u pay for, the club swimming pool was really nice, overall a good hotel in a peaceful location

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our amazing restaurant food, friendly team and complimentary leisure facilities! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Visit to Hampshire"

4
25/06/2017

We stayed for four nights in order to visit some of the gardens in Hampshire and the New Forest. Chilworth is a very pleasant hotel...the staff were all very friendly and professional. The swimming pool in the Spa complex was lovely...but beware...if you want to swim before dinner...check out the times at reception as sometimes it is used for Aqua aerobics and therefore unavailable for visitors. We stayed here during a heatwave and one drawback is the lack of air conditioning...though reception did provide a fan.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our complimentary leisure facilities! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Corporate top show..."

3
25/06/2017

Good location and building; superb grounds and gardens. Rooms adequate, clean and comfy bed. The hair dryer was old and in the drawer. It would have been better on the wall in the bathroom. Also, not powerful enough. The breakfast was average,nothing special and the room was busy and quite noisy. Most annoying were the silly plastic tubes of jam and marmalade,which hardly anyone could open,including the staff who had to resort to using scissors! The main reception area in front of the bar lacked soul and atmosphere but most irritating was the constant loud banging by the bar staff who were trying to empty the coffee grounds from the machine! I'm sure that wasn't necessary and very unprofessional, and inconsiderate for the guests. Menus had been removed very early and bar meals stopped,purely because there was a Wedding going on. Eventually,a kind member of staff ensured that we ate,albeit almost no choice. The reception staff were pleasant but rushed off their feet,as were the very few bar staff. It took 10 minutes to get served. We needed to print off our Boarding passes and were directed to a small,guest office area. The printer didn't have enough ink and we were told to shake the cartridge after it only printed half of it. That didn't work either,and the promised help never arrived,leaving us with the problem at the airport. To top the lot,we have come home with someone else's bill paperwork! All in all, a good hotel but needs improvements and more staff. The present staff are very polite but rushed.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our good location and building. I was sorry to learn about your comments regarding the rest of your stay and we are currently investigating these. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Night prior to cruising to Norway"

5
20/06/2017

Booked in to start the holiday the hotel came up to our expectations and started the cruise to a great start Staff were brilliant and the room was lovely and catered for us including the dinner and breakfast

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious food and friendly team! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Chill out at Chilworth."

5
18/06/2017

We stayed at Chilworth befor boarding a cruise in Southampton, we will definitely be returning. All the staff were friendly, courteous, efficient and very knowledgeable of he locality. Our rooms were very comfortable, spotless and qite large. The food was beautifully presented, tasty and good value for the money.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our comfortable and clean room and delicious food! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Peace and quiet in a rural setting"

3
18/06/2017

My stay was a one-nighter for a retirement drink in Southampton but due to Seaworks event no room at any of the Inns in the City. Its about 4 miles from the City centre with easy access, hotel is in some very nice grounds with what seemed to entrances but one exit, lots of free parking. Its an old style hotel, I had stayed a number of years ago when you could only stay if you were attending a conference, and although some rooms have been modernised the country feel is still there. The room was a decent size, bathroom was clean and fresh and seemed to have been fairly recently modernised, shower in bath and fed from the taps. Double bed was comfortable enough but would say the furniture seemed a bit drab and old fashioned and could do with brightening up. Desk for working on and a soft chair, well when I say soft...., old fashioned heater on the wall and a decent size TV. The check in was easy with helpful staff, then into the bar area, you go through it to get to the rooms, is all wooden panelling, lots of it but gives that nice country feel, has nice comfy armchairs and sofas. Lifts are available to the rooms and would suggest the hotel is wheelchair accessible, not sure if there are rooms on the ground floor though. Breakfast was buffet style and oddly not able to access the room at 0630 as there was a meeting in the area so not able to get in until 0700 and the food had obviously been sitting out for at least half an hour. Food in very large containers with a same size plastic lid so everything kept 'damp' as the heat and cover caused condensation, usual bacon, sausage etc as well as cereal and continental selection, sort of. Would stay again for a quiet weekend away but not if I had business in Southampton.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and we are a popular destination for both business and leisure guests. Our breakfast is very popular with our guests. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"What a Beautiful Property"

5
16/06/2017

Oh my, was this a magnificent 5-day stay or what? Though Chilworth is a tad remote from from downtown Southampton, what it has to offer in luxury, accommodations, dining and first-class service really cannot be beaten for the price. We did everything from walking the manicured grounds and conservation area, to dining all three meals in the superbly managed restaurant, to relaxing in the spa, working out in the gym, or simply resting in our lovely, meticulously clean room. We made a lot of friends with the staff, and we are especially grateful to Dave, Mandy and Bianca in the dining room and to Jim at the front desk and most especially to Charlotte, also at the front desk, who made all 5 days sheer delight. Charlotte is a rare breed who combines service with a contagious smile! Charlotte helped us with where to go in the area, how to get there, and booked our cabs and other things as well. In our 30-day stay in the U.K., we truly did not encounter elsewhere the high degree of professionalism and friendliness (a RARE combination) that we enjoyed at Chilworth. If we ever return to Southampton, this would be the ONLY choice for us, though so many other hotels were closer in town. Best Western has a gem is this place. Love to all.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our friendly team we are proud of the experience that our Guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Delightful"

5
15/06/2017

We stayed one night pre cruise (not on their cruise package) The hotel is an old manor house (bit of a clue in the name!) The main hall with bar is amazing. The bedrooms are however standard affairs. My only gripe is that the pillows are really hard. Food in the restaurant is truly top notch I had smoked belly pork and must rate as one of the nicest meals I ever had !!! Desserts were to die for

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our characterful Hotel and delicious food! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely stay "

4
13/06/2017

Stayed here with friends for a concert. Hotel was clean and reception staff friendly. Got a drink at the bar and barman very frosty but later same night a younger barman was excellent and very friendly. Rooms basic but clean and bed was comfy. In the morning the breakfast room was packed and no tables so had to wait this meant we struggled to check out by 10. Think could extend breakfast times and make checkout a bit later. Would stay again and recommend this hotel!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean, friendly Hotel! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Nice setting amongst large grounds"

4
11/06/2017

Surrounded by lovely grounds, makes for quiet location. Despite staying when hotel was full, there were no noise problems inside. Room service and breakfast were fine - the latter well managed given it was a full house.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our lovely grounds, room service and breakfast! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"lovely location lovely old manor house"

3
11/06/2017

friendly staff we booked in this weekend room needs upgrading mould all round top of bath no lock plug in sink does not work very noisy as had wedding and a hen party on all weekend which we were not told about when booking had to wait ages to sit down for breakfast in all lovely spot a little far out of town only one pub to walk too and very expensive

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our lovely location and friendly team! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Christening Tea for 50 Guests - not enough for 30"

2
11/06/2017

Arrived for our Grandson's Christening Tea, the room where the tea was to take place looked lovely, beautifully decorated with a number of round tables laid out for the guests, with jugs of water, cutlery, plates, napkins, etc. The room opposite where we gathered was ready to have the buffet laid out - two double length tables, covered with cloths. Whilst we were asked to go and be seated, the buffet was to be placed in the assembly room. We were invited to go across, to see three trays of sandwiches (already drying out in the heat of the sun coming through the glass roof), three trays of cake - a fruit cake, a sponge and some Millionaire's cakes. Our Daughter and her Husband were so disappointed. This wasn't a buffet - this wasn't enough food for 50 people. The sandwich fillings were very odd - cheese and beetroot (which were vile) and were the only items left after people had taken sparingly, realising that there wouldn't be sufficient for everyone. Tea and coffee were served in the room, and our son-in-law had to request paper napkins so guests could take a slice of the Christening cake. Both our Daughter and Son-in-Law expressed their disappointment, only to receive a shrug from a member of the hotel team. They paid a great deal of money for not very good food. In a room adjacent, we could see people enjoying a high tea - with cake stands filled with lovely looking cakes, plates of sandwiches. It seemed the hotel had booked for two events, and catered properly and correctly for one. Shame it wasn't the one we attended.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to host your Grandson's Christening tea with us and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. I was sorry to learn about your comments regarding the buffet. When speaking with your son-in-law on departure, our Assistant Food & Beverage Manager received positive feedback and was given the impression that all was well. Had he been made aware of any dissatisfaction at the time he would have welcomed the opportunity to resolve this for you. I would like to take this opportunity to assure you that the quantity and nature of food served for your event was inline with that ordered. Had you preferred a full afternoon tea, our sales team would have been delighted to discuss this option with you. Thank you for visiting us and we look forward to welcoming you back to the Hotel again in the future.

"Was looking forward to my stay."

2
08/06/2017

I arrived at the hotel and it looked really impressive. Unfortunately I was held up in meetings and did not arrive until after 10pm. The night manager seemed to be struggling with the check in procedure and I was really tired and just wanted to goto my room as quick as possible. Once I got into my room (or should I say box) I was a little disappointed on how basic it was. Especially how grand the hotel seemed. Once I had settled I thought somebody was in the same room as me ,the bedroom I was given seemed to have no sound insulation between the walls. The snoring from the person next door pretty much kept me awake the entire night. When I checked out the next day and mentioned this to the front desk they could not care less and apparently I am the first person to have ever mentioned this to them!!!

"What a fabulous property and setting"

5
07/06/2017

I chose this property due to it's location and wasn't disappointed. The grounds were fabulous and a great respite at the end of a busy day. As I was going to be out in the daytime it was only a place to sleep so I booked a standard room, it still had a lovely view of the garden. Check-in was very friendly & professional, my room was available ahead of time even though I arrived unexpectedly early. Only negative for me was that there wasn't a sealed walking path to the carpark and walking on the gravel wasn't so good for my shoes.

"Overnight stay"

5
07/06/2017

Second time for us at the Chilworth. Great place to stay and a short ride into Southampton by taxi. Clean and fresh bedrooms and staff very freindly. Dudnt use the health club so can not comment on it. Bar prices reasonable for a hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our clean and fresh bedrooms, and friendly team! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Stale sandwich slow service"

3
07/06/2017

The bar was unattended for quite sometime with only one member of staff serving. Menus's seem to be in rather short supply. Once again the bread is stale this seems to be the norm at Chilworth. The chicken/ Guacamole sandwich has no guacamole. I tried the same dish four months ago with the same experience. The salad swims in dressing. My friend requested a bag to take her meal home. The waiter said he would 'try' This didn't seem too unusual a request. Not a very professional experience. A pity for a hotel in such a lovely setting.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. I was sorry to learn about your comments regarding the bar, we are currently working to try and improve the guest experience in this area of the Hotel We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and I was sorry to learn that on this occasion the experience did not meet your expectations. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Really nice hotel - a few refinements would almost give it a 5"

4
06/06/2017

This is a very grand old building and makes a lovely setting for the hotel, set in some very nice gardens, with a terrace overlooking the lawns. Service was very good throughout. We did have a minor setback with a food order that did not meet up to expectations/description but it was quickly rectified and replaced with another option. I've been generous and given a 4 though I would say it is nearer a 3.5 but with a few touches it could be a 4.5. As an aspiring "spa hotel" with a nice pool, sauna, steam room and gym complex, as the spa is in a building a short walk from the hotel, I would expect the use of a robe and perhaps slippers to go to and fro. Obviously to control costs, these could be offered on arrival so as not to waste them on Non-users! Additionally, the signs directing you to the spa centre leave a tiny bit to be desired and even when in the complex, there are no signs directing you to relevant sections, notably the gym which is upstairs. Additionally, there is not really anything showing you the way through what look like conference room doors near the bar but lead out onto the terrace. Our room was very nice and the toiletries etc were lovely. Summary - beautiful buildings and gardens, free parking, free wifi, good service, reasonable food.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful buildings and garden, complimentary parking & WI FI and delicious food! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Beautiful grounds, lovely food"

5
30/05/2017

We stayed here on a Secret Escapes deal which included a 3 Course Evening meal as we were going on a Cruise from Southampton and thought it would be handily placed - we weren't wrong, took half an hour to the port. The Hotel is situated in lovely grounds, most of which we walked on the Sunday morning before we set off, you really could have been on the middle of nowhere. The staff were all very friendly, the hotel clean and the food extremely good (and very healthy portions too). My only complaint (and it really is minor) is that on arriving and departing you need to go through the main Bar area, this means lots of people hanging around in the bar with suitcases and people coming and going so not a particularly relaxing area to have a drink in. Apart from that we had an amazing time and wished we had stayed longer.

"Gorgeous Setting"

4
30/05/2017

As you drive in to the hotel, the first thing you see (in May time anyway) are stunning gardens bursting with rhododendrons in all colours. The building itself is lovely and well maintained on the whole and they have kept the surrounding gardens a beautiful place to stroll or just look at. Rooms and bathrooms very good, although for me personally, the bed was too hard. A great swimming pool to enjoy as well, together with steam room, jacuzzi and gym all adding to a great stay. Restaurant slightly weaker than the rest of the hotel. We used it for both nights we were there, first night for me, was mediocre although partner said the smoked duck risotto balls were to die for. My prawn wellington was soggy. Second evening definitely better, the belly pork is extremely good and all puddings seemed to go down well. Breakfast, at £12.50, I did not think was worth it. Choice was wide but quality did not match up. However, on all sorties into the restaurant, our waitress Bianca, was absolutely fantastic!!!!!!!!!! Give her a pay rise Best Western, she is a great feather in your cap.

"Great Hotel"

4
29/05/2017

We stayed at the Chilworth Manor hotel Bank holiday weekend! We didn't get to use all of the facilities as we was only staying in the area for a family wedding locally! Reception was quick and stress free, although the pre-authorisation of £120 was a bit steep (and still not been refunded) the hotel was beautiful, a lovely old building, with nice big modern rooms! Clean too! Only gripe was no aircon in the rooms! We had breakfast which we paid for, again £14.25pp was expensive in my opinion, but was lovely all the same! Was a buffet, and lots to chose from! Over all the hotel was great, I would recommend if you are staying in the area! Xx

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your clean, big and modern room! In line with other Hotels we take a pre-authorisation of a payment card at check-in, and is returned to the card within a few days. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely Stay"

5
29/05/2017

My boyfriend and I went away for the weekend a little while back to relax. Our room, the food, and the pool were great. We were checked in by a guy called Ryan I believe and he was so nice. All round great trip.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your relaxing stay with us! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Quiet and relaxing but quite expensive."

3
28/05/2017

Perhaps it was because we booked through a gift voucher service, but £236 for two nights B&B + one evening meal seemed a little expensive. The room we had was rather small, but well-equipped and comfortable. The breakfast was poor - there was only one coffee machine (always with a queue), the only fresh fruit for a bowl was tasteless water melon and the eggs were left to congeal and harden on a hotplate. The evening meal was good - well-cooked food and a reasonable wine list although the service was rather slow and it is still a bugbear of mine that green vegetables are not provided as part of the meal! The garden is gorgeous and it's lovely to sit outside with a drink in the evening.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the evening meal, wine list and gorgeous garden. We feel our pricing is representative of the local market and we do continually review it. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Budget-style accommodation in impressive setting"

3
24/05/2017

A long drive along a rhododendron-lined road leads to an impressive country house with a beautiful entrance hall with friendly and helpful reception staff. The general standard of decor is plain, clean and tidy but once you are past the entrance hall it's generic cheap-to-mid-range hotel style. This used to be a University hall of residence and that still shows. There was nothing elegant about our room but it was at least clean and the rickety wardrobe was better amusement than the minute TV fixed high on the wall. The bathroom had been refitted quite recently but the floor grouting was old and dirty. Towels good. But the bed - easily the most uncomfortable hotel bed in a couple of years, like sleeping on the exposed springs themselves. Best Western needs to invest in some decent mattresses, or even thick toppers. If the competing budget chains can do it, so can Best Western. We didn't eat at the hotel, preferring to try local restaurants. Sadly this level of discomfort is our reason for deciding never to return. Its a shame: the grounds are beautiful and the history impressive. We would go for a different chain, most of which are available in Southampton.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the beautiful entrance hall and our friendly team We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. The Hotel has recently undergone a refurbishment and I was sorry to learn that you felt disappointed by some aspects of the stay. Our other reviews show that our guests expectations are met by the standard of our bedrooms and public areas. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please do book with us directly for the best rates.

"Tried for a change"

5
23/05/2017

Stayed here on a cruise deal of EBB and parking. Usually stayed in Southampton but decided to have a change and I am so pleased that we did. We had a lovely room with all the usual amenities. We were able to book the restaurant for the time we wanted. Sometimes on these deals the dinner is from a limited menu or you are given a set amount against anything on the menu. At Chilworth manor you chose from the main menu. The food was lovely and well presented. Took a walk in the extensive and beautiful grounds. We enjoyed a good night's sleep and a good breakfast before sitting in the bar area until our included taxi arrived to transport us into Southampton. Would we stay here again? Well we've booked for September already!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your comfortable bedroom, complimentary facilities and beautiful grounds. We are proud to offer our guests a flexible and delicious dinner bed and breakfast package! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely hotel"

5
22/05/2017

We spent two nights at this excellent hotel last weekend. The hotel kindly upgraded us to a superior room in the main building. The room was fabulous, very spacious, and the bed was big and comfortable. The bathroom looked newly refurbished and was lovely. The room had everything you could expect - bathrobes/slippers, toiletries, and tea/coffee facilities with complimentary biscuits and bottled water. Our dinner on the first night was included in our deal and was very good. Breakfasts were also included, and were the best hotel breakfasts we had had for a long time. All members of staff were friendly and helpful, and we would definitely recommend this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed the fabulous spacious bedroom, big comfortable bed and complimentary facilities. We are proud to offer our guests value for money! Thank you for your recommendation and I have passed on your positive comments to our team. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Nice for a business trip"

4
19/05/2017

The hotel is made from different building. So usually you need to walk a litle bit to reach your room. But it is a nice hotel, confortable and professional service. The restaurant is a litle bit overrated,specially for dinner, but it is good for breakfast.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your stay with us, in particular the professional service! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"2nd visit and another great stay!"

5
19/05/2017

This was my second visit to Chilworth, the first time being for leisure with family just before Christmas and this time to attend a conference. The location is excellent and very easy to find and access. During my stay the staff are so helpful and welcoming. I dined on both nights of my visit and the food was excellent, service was quick and the restaurant had a lovely atmosphere. I love the bar area very relaxing and cosy with lots of character making it nice to wind down with a book and glass of wine in the evening. The room was very comfortable, a good size and I loved the bathrooms. Comfortable bed meaning I was very well rested for a long day at my conference. We used two conference rooms, a different one each day. Both had lovely natural light and plenty of space. Refreshments and lunch were delivered to the room quickly and quietly and the staff taking extra care not to disturb us. Lunch was fantastic, very enjoyable and light choice so we weren't feeling sluggish in the afternoon. Would definitely recommend Chilworth both to stay and as a venue!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience and it is always nice to hear from returning guests. It was great to read that you enjoyed our excellent location, quick service and lovely restaurant! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely hotel at reasonable prices"

4
18/05/2017

Stayed here recently while attending a nearby wedding. My wife and I were with our 4 month old and the room was a lovely size for the two of us and a carry cot. The staff were very friendly and helpful and although we didn't use many of the facilities, it was a great place to base ourselves. And the price was great for a hotel of this quality!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your stay with us, we are proud to offer great value for money! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Lovely Setting"

4
18/05/2017

Fabulous gardens in bloom. Really nice hotel. Quiet, comfortable rooms and a great free of charge pool with spa and gym. Buffet breakfast was good. I found the bar area too quiet and nobody in it so walked 0.4 miles to the nearest pub to dine and have a drink. Staff were all helpful at the hotel. Parking was an issue on arrival as the hotel had a function on.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your stay with us in particular our fabulous gardens, nice bedroom and complimentary leisure facilities! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Beautiful and peaceful setting, very nice dinner as well"

5
17/05/2017

our room was very spaceous and had a lovely view of the grounds, dinner was lovely as an all in price worked out very reasonable too, and when we were forced to kill time waiting for our cruise ship to dock we spent a lovely morning walking the grounds, idyllic.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your stay with us in particular the lovely dinner! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Best hotel in Southampton England"

5
17/05/2017

The hotel is a former estate converted into a first class hotel. Dining room was well managed and waitstaff well trained. Outdoor patio area was most enjoyable and drinks were served. Negatives were bar appitizers were potato chips and very salty peanuts. Positive were outstanding bedrooms , very up to date and very clean. Would stay here again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed your stay with us in particular the outstanding bedroom! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Fabulous Anniversary Weekend Away"

5
09/05/2017

We stayed here in February and can certainly recommend it. We booked with Secret Escapes for Bed Breakfast and Evening Meal. Cannot fault anything there, all the staff we encountered were absolutely lovely, the food is amazing and great value. The room was comfortable and well appointed. We will definitely return.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our comfortable rooms and delicious food. The secret escapes offer has been very popular and we are proud of the high quality experience that our guests receive. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Experience for a basic room."

3
07/05/2017

As the hotel is a manor I was expecting it to be a little more top market in the rooms. The room was very basic. I would rate it on the same standard as a premier Inn or holiday inn. They could possibly be better in terms of the room. The bathroom was simple & basic (old looking) cracked tiles on floor. The shower didn't adjust & as I'm short I just had to hold it. The mirror in the bedroom was dirty. The pillows were two thick causing neckache. You felt like you were sleeping sitting up & that was after I removed a pillow. Unfortunately I don't think I would stay again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. I was sorry to learn about your comments, some of which we do not recognise as we have recently completed a refurbishment of the Hotel. I will speak with our housekeeping team regarding the bedroom mirror. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth. Please do book with us directly for the best rates.

"May bank holiday weekend with Male voice choir"

5
03/05/2017

This was a visit with the Male Voice Choir I sing with. All in all an excellent time. The room was very comfortable with a bath as well as shower etc. During the visit I enjoyed the facilities of the excellent spa with swimming pool, sauna, steam room and hot tub. The staff were very friendly and helpful and a good time was had by all. The only very minor niggle was that the otherwise excellent buffet breakfast had fried eggs that reminded me a bit of the ones I used to have when in the Royal Air Force many years ago and there was no black pudding. However, the bacon and superb sausages more than made up for that little blip and there was plenty of juice, tea and coffee into the bargain.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our complimentary leisure facilities and comfortable bedroom. We are proud of the high quality experience that our guests receive. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Dinner before an event"

3
02/05/2017

A friend and I visited Chilworth Manor for an event which was being held so we decided to get dinner before the event in the hotel's restaurant. We sat in the relaxed bar area and ordered our food. The waiting staff (at the bar) were really helpful and knowledgeable. I think that the prices for the food was very high and could have been a bit lower or there could have been two types of menus, one for the restaurant and one for the bar / lounge area? Perhaps? On the occasion which we were there, another couple of diners turned around to my friend and asked her if she was going to get the phone? It was the main reception phone calling. It was obvious that we were both guests and diners too! Overall, it was a pleasant evening and a nice venue for the event that we came for. My score of 3 is purely because of the pricing and nothing else.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful surroundings and delicious food. We feel that our pricing is representative of the local area and we do constantly review our pricing. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for visiting us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth!

"Spa day at Chilworth"

5
01/05/2017

Two of us had a lovely spa day at Chilworth Manir. We both had 70 minutes treatment - back, neck and shoulders massage followed by a facial. The treatments were great. Only small criticism was that the massage beds are wobbly, making it a bit difficult getting on and off. Lunch was included and was a Caesar salad, either with chicken or vegetarian, chilli noodles, fresh fruit salad and a piece of flapjack. Tea, coffee and fruit juices are available throughout the day at reception. The pool is lovely, fairly deep. There is also a steam room, sauna and jacuzzi. All were very clean. All in all, a great day.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to visit The Best Western Chilworth Manor Hotel for your spa experience and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a relaxing and invigorating spa experience. It was great to read that you enjoyed your treatment and lunch. We are proud of the high quality experience that our guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for visiting us and we look forward to welcoming you back to the Hotel and Spa again in the future!

"super sunday stopover"

5
01/05/2017

We booked for a relaxing break and got just that. It was a lovely hotel, the room was great, the staff were very friendly and helpful and the food was delicious. The gym and swimming pool were ideal. After a large breakfast we went for a wander around the grounds and loved the gorgeous bluebells, saw some dragonflies by the pond. We would love to visit again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful surroundings, delicious food and complimentary leisure facilities. We are proud of the high quality experience that our guests receive. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Overall a great stay, some improvements needed."

4
30/04/2017

The grounds are beautiful and it feels very grand as you drive down the long drive and the building is lovely from outside, very scenic. The room we had was basic but adequate, absolutely no extras or nice touches. Small room but ok, no robes and hardly any towels in the bathrooms. Unfortunately the walls are paper thin and therefore it is very noisy and you can absolutely everything from the adjoining rooms. The tvs are on the walls and our neighbour decided to put his on at 6am and we could hear every word plus everything he was doing on the toilet, not the best way to be woken up on a Sunday morning! Food was very generally very nice and my requests for vegan meals were met without any bother. The staff were without exception delightful. Very helpful and genuine, professional and polite. The spa facilities we found disappointing. The pool was freezing, too cold to swim in, we swam from one side to the other and got straight into the steam room, shivering!! Steam room great! The jacuzzi pool was luke warm and the jets of water were cold so we didn't stay there for long! My friend and I had a spa treatment of a full body massage which was fantastic. Becky was great made me feel very relaxed straight away and gave me a lovely treatment, listened to what I had asked for pressure wise and I really enjoyed every moment and felt great after. We went for a walk into the adjoining conservation area which was beautiful and would recommend as well, a lovely circle or ancient trees felt magical and special. Overall a good value and enjoyable stay, a little more attention to detail would make all the difference.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our delicious food, and we offer a variety of different guest room options to meet all budgets. We are proud of the high quality experience that our guests receive. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. I was sorry to learn you were disappointed by the pool temperature, unfortunately on this occasion the water temperature was a little cooler than usual, this has now been rectified. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"2 night break"

4
27/04/2017

My wife and I returned earlier this week from a stay at Chilworth Manor, to celebrate our Anniversary. We booked the 2 day break through Secret Escapes, and stayed half board. The hotel is a mixture of 'new and old' in a very peaceful setting with plenty of parking, surrounded by beautiful gardens and countryside with lovely walks available. Our room was very large, newly decorated, with what seemed to be a brand new bathroom renovation. Many thanks to Chelsea who managed to grant us our telephone request of a room facing to the rear and overlooking the gardens...it was terrific! The food was very good, both breakfast and evening meal, although for some reason, the service on the second evening was very slow.....it was worth the wait when it eventually arrived! So all in all, an enjoyable stay....very friendly staff, and we were lucky with some lovely weather. It was a pleasant base for some 'New Forest' sight seeing....especially the wonderful 'Exbury Gardens' (see separate review!)

"Cruise & stay"

3
26/04/2017

Good location for port pleasant but dated hotel. Accommodation and facilities OK with friendly staff and a good restaurant with well presented food. On the downside alcoholic beverages were on the expensive side.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our good location, friendly team and great food. I was sorry to learn about your comments regarding the Hotel being "dated" as we have recently completed a comprehensive refurbishment programme and continue to invest in our Hotel. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Weekend away "

4
22/04/2017

We came for the weekend as my husband had booked a ' cruise ship tour' for the Sunday and we wanted to stay in the area. The hotel that is set in some of the prettiest grounds with beautiful walks when you want to just wander. It is a large, busy hotel which holds private,wedding, birthday and corporate parties in many of it's function rooms. Our room was on the second floor, it was clean and bright, all mod cons including USB adapter points and 7 plug sockets! The bath taps are interesting and we had to ask at reception how to obtain hot water from the hot tap? A helpful young man informed me that you had to push a button on one of the taps, (technically it's one tap for water the other changes the temperature, who knew!) The staff are friendly and helpful. There is a 'slow' lift to take you and your luggage up to any of the 3 floors if needed! The food: Breakfast is served from 8 and is what you would expect from a Best Western, a selection of pastries, fruits, cereals, cooked selection, juices, tea and coffee. The dining room is fairly large however we sat at 8 and by 8:40 was nearly full. Lunch, if wanted there is a bar selection Afternoon tea, book day before or the only offering is a 'cream tea' Dinner, plenty of choice and tbh I can be greedy with the food I like and even for me they were rather generous portions! The food was well cooked and delicious, One thing that I did find pleasing was the hot food was served on 'hot plates' which is a definite must. Room service, there is a full selection and they will even bring you breakfast in bed if that's what you would like! We've enjoyed our stay,however although it is quiet here and we were never disturbed by any noise we found it just a little 'large and busy'. Would we recommend it? Yes Would we come again? Yes but not for romantic get away.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our recently refurbished bedrooms, surroundings and great food. We are proud of the high quality experience that our guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Excellent stay"

5
20/04/2017

The hotel is set in some beautiful surroundings, afternoon tea on the veranda was an excellent start to our stay. The food was plentiful and beautifully cooked. Staff at the hotel and the spa were welcoming and helpful. The hotel is well situated for a number of family adventures to keep children of all ages entertained. Would certainly recommend. Thank you.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our beautiful surroundings and afternoon tea. We are proud of the high quality experience that our guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Sad and Poor"

2
17/04/2017

The staff are very friendly and doing there best. Clean etc etc but don't come here for a nice break with kids. Dull. Expensive for what on offer. Swimming pool is down the road somewhat and they do t really like children. Sorry.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. It was great to read that you also enjoyed our high levels of cleanliness. I was sorry to learn your expectations of our experience fell short on this occasion. Due to our convenient location to a number of popular tourist areas/attractions in the local area, other Guests with children continue to visit us for those reasons. Our Health Club is located within the grounds of the hotel, close to the Hotel building and children are welcome to use the swimming pool between 3pm and 5pm on weekends and bank holidays. Children are currently not permitted to use the swimming pool Monday to Friday. This information is made clear to guests at the time of booking. We have welcomed many families over the Easter period and provided a range of activities include outdoor games and an Easter Egg hunt over the bank holiday weekend which proved very popular with guests. Thank you for staying with us and we hope to have the opportunity to welcome you back to the Hotel on your next visit to Chilworth.

"Janine "

5
17/04/2017

A beautiful hotel set in stunning grounds , conveniently situated , friendly staff , nothing was to much trouble , delicious food and a very relaxing spa area, what's not to like , thoroughly recommend, all my family had a great couple of days . Thank you .

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our great food, stunning grounds and relaxing spa area. We are proud of the high quality food that our Chef and team produces! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Very Good Choice"

4
16/04/2017

We saw this hotel listed on Secret Escapes and booked a three night break, which included B & B and evening meals. We weren't disappointed, this was excellent value, and the evening meals (3 courses) were the outstanding feature. Staff were friendly and helpful. Surroundings are very attractive, which was a pleasant surprise seeing as the location looks on the map to be a stone's throw from local motorways and a business park. Our main tip - when visiting Portsmouth, use the Park & Ride! We didn't and ended up in a long tailback. Southampton is easily accessible and we rode the quaint old ferry to & from Hythe. All in all, a very nice break.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our great food, we are proud of the high quality food that our Chef and team produces. Our grounds are always very well received by our guests too. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Good base for weekend break"

4
14/04/2017

Our second visit. Not perhaps quite as grand as the name implies, but comfortable, clean, good leisure facilities, decent food and friendly, cheerful staff. Nice entrance through Southampton University Science Park. Standard double room fairly basic, but adequate and very good value. We stayed three nights and took in visits to Exbury Garden and Arundel Castle (bit of a trip, but worth the effort). Also very near the Harold Hillier Garden at Romsey and the New Forest.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our great food, staff and leisure facilities. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Weekend away with a 90 year old"

5
12/04/2017

Weekend stay booked through Secret Escapes. Hotel in good, easy to find location. Lovely gardens with walks.Brilliant Rhododendrons. Room good/adequate. Very Clean. Given rooms on ground floor level. Restaurant very good. Excellent service from Vali and staff. Good dinner menu with daily specials. Choice fine for 3 days.stay. Food of high quality and well presented. Breakfast extensive, Good sausages. Restaurant area a little restricted. Book early. Bar in Entrance area, so no real atmosphere. Spa/gym/pool in grounds, approx 100m away. Good, clean, but a bit dated. A number of events on during our stay (Wedding,etc.) Managed well and so no interference with our stay. Good weekend.

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our friendly staff, great food, leisure facilities and grounds. We are proud of the high quality experience that our guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Great Value"

4
11/04/2017

Went with friends on a Secret Escapes day. Couldn't fault it. Friendly staff, great food, lovely swimming pool and good rooms. The gardens are beautiful and well worth a walk round. Stand out breakfast. All the staff are Rumanian. What are we going to do after Brexit!?

LegacyGuestRelations, Guest Relations Manager at BEST WESTERN Chilworth Manor, responded to this review
Hi, thank you for choosing to stay at The Best Western Chilworth Manor Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience. It is our desire to provide our guests with a comfortable, home from home experience. It was great to read that you enjoyed our friendly staff, great food, lovely swimming pool and good rooms. We are proud of the high quality breakfast that our guests receive! We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand. Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chilworth! Please do book with us directly for the best rates.

"Beautiful building in extensive and beautiful grounds"

5
27/11/2016

Room was a standard double but on the small side so rather cramped. Walk straight into a large reception room which was decorated nicely with two huge Christmas trees. Would have liked a smaller room somewhere where one could relax rather than the feeling of being in a train station waiting room with some people eating at tables, others on laptops, Not a pleasant atmosphere. Dining room was pleasant but the service was abysmal. Waited over an hour for main course and when I asked what was going on I was just told they were busy. The food was average so having booked for 7,30pm we finally got out by 10.30pm and not worth the wait. We were given a complimentary glass of wine but frankly would have preferred an apology/explanation. We ate out the second night in one of many pleasant restaurants in the area.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Annie S Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm pleased that your overall experience was positive and I do appreciate your feedback regarding certain aspects of your stay. I will be certain to discuss these with the team to ensure our continual improvement, we look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Interesting Hotel"

4
27/11/2016

We stayed here on a Friday night and it was very busy with lots of different parties going on, some of which were very noisy. Fortunately by the time we returned to the Hotel it was much quieter. Breakfast was very good and apart from the very noisy guests we enjoyed our stay

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear David K Thank you for reviewing your recent stay with us, I'm delighted that you enjoyed your visit, we look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"A Taste of Luxuary"

5
27/11/2016

Not withstanding the current building works going on at the time of my visit, I still had an excellent stay in a beautifully maintained hotel and grounds, which are really good for quiet walks to see wildlife.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear TravellerJez Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. You will be pleased to hear that the essential roofing works currently underway are nearing completion. The team will take great pride and satisfaction from your comments and we very much look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Fantastic stay"

5
27/11/2016

My wife and I stayed here for two nights. Our stay was superb from start to finish our room was lovely bed comfy. At last a hotel that does not charge for wifi the wifi was brilliant even in our room. The car parking was free. The bar prices were no where near rip off prices the breakfast was plentiful and of a very high standard. All staff were friendly and helpful no faults at all we will definitely stay here again

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear nigel h Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel and for your positive comments about not only the hotel, but also the team. We very much look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"An OK hotel"

3
25/11/2016

Stayed here with a friend and had a lovely stay. The hotel is clean and tidy and the room was spacious and recently decorated. The bathroom had no heating so was very cold. We enjoyed a lovely dinner in the evening and breakfast was plentiful. Best bit about the hotel are the staff. All very friendly and made us feel welcome. The spa was a disappointment with only a few chairs around the pool that really didn't feel that relaxing. Spa is ideal for a short visit but not for a whole day.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear hazelkennedy Thank you for reviewing your recent stay with us, I'm delighted that you enjoyed your meals in the restaurant and that the team made you feel welcome. Thank you for your comments about the spa and indeed the heating in your bathroom, I will ensure this is checked as a priority. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Lovely Stay"

5
21/11/2016

Just returned from a second stay at this lovely hotel. Enjoyed it even more this time if that's possible! Lovely spotless room, lovely staff, yummy dinner and breakfasts. In fact can't fault Chilworth Manor. Highly recommend it.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Shirley W Thank you for your five star review following your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted that you had such an enjoyable stay and I hope you will come back to see us again very soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"90th Afternoon Tea Party"

5
15/11/2016

Service very good Afternoon tea also good with praise from my mother's guests.The room which was used was superb which I could decorate accordingly Nothing could be any better.Parking facilities are also good

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Lyndy C Thank you for your five star review following your recent celebrations with us here at Best Western Chilworth Manor. I'm delighted you enjoyed your afternoon tea and that your Mother's birthday celebrations were a success. We hope you will come back to see us again soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Nice hotel"

5
14/11/2016

Clean rooms with spacious bathroom although shower did run cold after a short while. Tea making facilities plenty of storage and comfy bed Character property undergoing refurbishment. Will be fabulous when finished.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Susannah W Thank you for your five star review, I'm so pleased you enjoyed your recent stay with us here at Best Western Chilworth Manor Hotel. We look forward to welcoming you back very soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Fantastic hotel"

5
14/11/2016

I was in Southampton for a conference at another hotel and chose to stay here. This hotel was lovely, set in beautiful grounds. The staff were so helpful and advised me as soon as I checked in that they had a few events on that evening which could be noisy. They had placed me in a room as far away as possible so I was not disturbed. The room was clean and comfortable and all in all was a brilliant hotel that I would visit again.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear staceyro23 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm so pleased you had such an enjoyable visit. We very much look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"One night break"

4
12/11/2016

Booked this break via secret escapes. Requests made via email regarding room (quiet) and supper reservation were responded to and granted. All staff very helpful. Utilised the spa facilities and swimming pool on arrival which was good. Evening meal very good as was the breakfast (varied hot and cold buffet) Room absolutely fine.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Alicia W Thank you for your review, I'm delighted you enjoyed your recent stay with us here at Best Western Chilworth Manor Hotel. I hope you will come back to see us again soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Great Birthday Break"

5
12/11/2016

Booked 2 night mid-week break via Secret Escapes. Very good deal including breakfast and 3 course evening meal. Beautiful old hotel set in lovely grounds and with health club just up the drive. Reception staff very friendly and room modern and comfortable. Bar is in lovely large galleried central room with armchairs very relaxing. Used the pool, Jacuzzi ,and steam room good facilities and no children allowed after certain hours - excellent. Evening meal was very good excellent menu choices and exceeded expectations. All staff were very friendly and helpful and the restaurant manager Mark was particularly memorable - always smiling and chatty and gave us complimentary coffee at dinner - he definitely made the atmosphere in the dining room. We had a great time the value was terrific and we will definitely be returning.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Gill L Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm so pleased that your short break was so enjoyable and that you were able to make full use of our facilities during your stay. We very much look forward to welcoming you back in the future. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Course accommodation and venue"

4
12/11/2016

A lovely hotel used as accommodation and course venue. Room very clean and large but could have done with heating being turned on as it was mid November! However soon warmed up. Bed large and comfortable. Food was fair - set menu obviously as part of course package but good sized portions. Main course not particularly flavourful (poussin in noodles and mushrooms lacked any real depth of flavour) but starter and dessert were good. Breakfast was lovely - full range of hot and cold options and extensive drinks options for a breakfast menu. Bar prices slightly steep but this is a Best Western hotel so probably in line with national pricing policy. Lovely hotel in fantastic grounds with very attentive staff. Would stay again and would recommend as a lovely base on the outskirts of Southampton.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Matt P Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel and for your feedback. I'm pleased to see that you had an enjoyable time whilst attending your course and that you plan to return. We look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Disappointed "

3
11/11/2016

I had booked Chilworth Manor for an overnight stay whilst in self Hampton and had been expecting an upmarket Manorhouse with impressive public rooms and an upmarket experience. This was definitely not the case. The hotel has been set up to service the corporate conference market and as such is functional rather than in any way exceptional. Having said that the staff are very friendly and helpful. Reception is small and crowded and you then walk through into the bar area which whilst big and full of chairs is not really somewhere that you would want to spend too much time. There is nothing intimate or inviting about it. My room was on the third floor in the modern annex and was clean and spacious. Again however there was nothing that would make my stay special about the room and it was a bit like staying in an airport hotel. The bathroom was clean and modern however the shower pressure was poor meaning you had to stand close to the taps in order to get under the shower. Breakfast is a self service fair that again is functional rather than in any way memorable. The hotel serve the purpose of somewhere to stay over night but I will not stay here again. This is not somewhere to stay if you're looking for a romantic overnight or somewhere to base yourself whilst exploring the area. There are better choices out there.

"Spa morning "

3
09/11/2016

Today my friends and I arrived for a spa day booked through Groupon. On arrival (we arrived 10 mins late due to bad traffic) the receptionist made us feel quite rushed into filling out forms and choosing lunch (a selection of sandwiches or salads). As we were having our treatments ons after the other I went up first, the beautician was thankfully a bit more giving and gave me time to take a breath and relax!! Massage and facial was lovely ..and i was left to enjoy the experience and detach myself rather than constant chit chat I've experienced before. The pool facilities were somewhat basic and there was a water aerobic class on in full force when I came down to swap with a friend. Once the treatments were all done we went back to reception and enjoyed some really lovely sandwiches and free tea, coffee and juices.

"Good but not great..."

4
08/11/2016

The immediate setting is lovely, though beyond the hotel is a business park which somewhat detracts from the aesthetic and it was quite easy to get a little lost at night. On arrival staff were very helpful - some staff in the restaurant were not great though... The main house contains the restaurant and terrific cosy bar area. Our room was situated in a modern wing - it was a little soulless but perfectly clean and good value, plus there is access to the health club with pool, jacuzzi, sauna etc which was a nice touch. Our booking included dinner and breakfast, as seemed the case with a lot of the guests. Food was decent enough but given the prices (mains up to £25, breakfast £14 etc) i certainly wouldn't want to paying full price. Overall a solid, good value option.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear ExpatAlec Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm pleased you enjoyed your stay and found the hotel offered good value. I do hope you will come back to see us again soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"An enigma"

3
07/11/2016

This country manor type hotel is set in lovely ground immaculately kept. The layout is a bit confusing/ busy with a mix of old and new, the new being pretty much like any chain of hotels at the budget/ mid range price! Scaffolding was erected at the front, but older places and cascades need maintenance and can't be helped. I have to admit to preferring hotels that don't do the wedding/conference thing, they tend to get busy and if you came for relaxation you may feel somewhat cheated. The spa area was a hundred yards or so further up the car park, but was clean, tidy and modern.staff were friendly and helpful... My main critism.. was cutlery and plates were looking very tired and scratched, and worst of all....the old tatty plastic lids on top of the breakfast food at the buffet were looked absolutely awful, although the food and service were overall good...this is easily rectified, just spend a bit more to replace them and give a better overall appearance!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear skierpaul Thank you for your review and for sharing feedback following your recent stay with us here at Best Western Chilworth Manor Hotel. I will ensure your comments and suggestions are taken on board to ensure we exceed expectation on your next stay with us. We look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Wedding venue "

3
07/11/2016

We attended a family wedding at the Chilworth Manor. I must say a great venue for a wedding, each room that we used had been dressed beautifully for the wedding. The Chilworth also has fantastic ground for photos of your day. With plenty of staff on hand all day to help make the day run smoothly, all the staff were friendly and professional. The only two problems I had were, the as I have said above staff were excellent except for one of the reception girls. She was very blunt and unhelpful, a bit more training required. The other was are room number 106. The room had cobwebs on the coving, hairs in the bath, the bath room ceiling had a horrible brown stain on it. The bed had what looked like a blood stain on the side of it. The room needed painting. I reported this to the man on reception on the day we were leaving, he said that he was surprised as that room had been decorated 8 months ago, but he would report it. Painted badly I would say, but I do run a high end building company. The hotel is having a makeover and needs it. All in all a good place

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Dave H Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. Having recently completed the full refurbishment of our bedrooms I am surprised and disappointed by your feedback regarding your room, please do accept my apologies for this. I will ensure the room is checked and any necessary work is identified and carried out without delay. I'm pleased that your overall impression was positive and that you enjoyed your time with us to celebrate a family wedding. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Glad I was only there for a meeting."

2
05/11/2016

This review is very much first impressions as I only attended an evening meeting at the hotel - but first impressions do count. It was early evening and getting dark and i had not been before - the post code for sat nav gets you near but you need to pay attention to spot the sign to the semi business / industrial park the hotel is set on - i assume in past years that was the grounds of the manner. Once located the side road to the hotel is narrow especially when a coach party is getting off - clad in skaffolding the manner was not not looking its best - but good to see it is being maintained Stepping inside it was clear this is aimed at the corporate market - whilst the bar area was grand the long corridor to the meeting venue was like any other travel lodge / budget hotel - the meeting was in a large room - not well decorated - chairs with worn covers and broken arms - bet this where weddings are held - i was not impressed. The evening finger buffet came out - sandwiches were ok - massive bowl of chips to share - no spoons or tongs so 50 or so people had to grab handfuls - so very poor presentation The sound system was terrible - crackly and just so naff - again first impressions are that any investment is in essentials rather than the detail. Tolilets were clean but the hand dryer did not work. So not impressed - gksd I was not booking in for my holiday or for a wedding - oh and last thing - the roar of the road is constant and its on a flight path. Chilworth Mannor - sounds grander than first impressions suggust.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear cricklewood I'm sorry to see that the hotel did not meet your expectations during your visit for a meeting last week. Following the completion of our full bedroom refurbishment earlier this year we are now in the process of refurbishing all of the meeting and event suites within the Manor House, do take a look at our social media channels for photographs of the GH Chesterton Suite which was completed just last week. As you recognised we also have significant investment taking place in essential roof repairs taking place ahead of the winter truly setting in. The Coach House where your meeting was held is a popular conference, event and wedding suite due to it's location away from the main bar and reception area, providing a quiet and exclusive space for events. I do hope you will consider returning to Best Western Chilworth Manor, we look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Cruise and stay"

4
03/11/2016

Great place to start your cruise holiday ,relax as soon as you arrive,lovely grounds good leisure facilities, and a good breakfast, However evening meal menu looks amazing but does not live up to expectation by a long way.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Scissorhappy50 Thank you for reviewing your recent stay with us, I'm delighted that we were able to provide such a relaxing and enjoyable start to your holiday from Southampton. I'm sorry that you were disappointed with your meal in the restaurant, do please come back and see us again soon so we may restore your faith. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Very relaxing place"

4
01/11/2016

We went a group of 10 to celebrate my husbands 50th birthday and from arrival to departure it was lovely, I hasten to add not without a few niggles but these were promptly rectified, (crumpled bed linen in master suite we assume it hadn't been changed from previous guest, and a couple in our party were upset at arriving for breakfast on second morning, to be told they were on room only, they weren't but eventually was sorted) reception staff were lovely, room eventually was lovely, the service in dining room on our first night was slow, we waited almost an hour for someone to take our order which wasn't great, but worth the wait as food was splendid. I would return despite issues as it's a lovely place and very nice staff.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear surbarker60 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm sorry that you encountered a few niggles during your stay but am pleased the team were able to resolve these. I will follow up on the points you have raised to ensure our continued improvement and I look forward to welcoming you back to Chilworth Manor in the future. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Excellent Hotel - great spa facility, set in wonderful surroundings but don't eat there unless you have plenty of time"

4
01/11/2016

Really nice hotel room was spacious and the surroundings set in lovely gardens and a nice spa facility free to guests. Let down was the restaurant nice food..... eventually. The waiting staff clearly had no operational manager leading them and had a hap-hazard approach to taking orders and serving meaning that our 2 course meal took over 2 hours and even then this was after I intervened twice as they admitted to totally forgetting about us.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Chapman;mr.paul C Thank you for your review and for your positive comments about the hotel, our surroundings and the spa. I'm sorry you felt let down by the restaurant service on this occasion, I do hope that this isolated incident will not deter you from returning to Chilworth Manor, we look forward to welcoming you back. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Pre cruise stay"

5
31/10/2016

We decided to stay in a hotel on the eve of our cruise with friends. This was an amazing Hotel. The grounds were stunning and building itself steeped in history. The rooms were extremely spacious and very clean and staff were very attentive. We walked around the grounds in the early evening and came across a deer just looking at us. There are lovely walks and a map can be obtained at reception. The Hotel is set in 12 acres of land. On arrival we were given a cream tea all in the price which was extremely nice. We did not eat our evening meal in the Hotel as found it slightly expensive but the breakfast was great. We would definitely stay here again.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear sueday100 Thank you for reviewing your pre-cruise stay with us here at Best Western Chilworth Manor. I'm so pleased we were able to provide such a relaxing and enjoyable start to your cruise from Southampton. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor

"Nice hotel with newly refurbished rooms"

4
29/10/2016

Booked the Hotel Via Best Western central reservation and asked for an upgrade. On checking in was upgraded and given room 17. Room was a newly refurbished room was modern and spotless clean. Comfy bed and powerful shower in the bathroom. Ate in the bar and the food was good quality and so was the service. Staff very professional and polite. Would recommend this hotel and would happily stop again

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear jetboot Thank you so much for your review, I'm delighted you enjoyed your recent stay with here at Best Western Chilworth Manor Hotel. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"2 good days in a beautiful Manor and gardens"

4
29/10/2016

A very busy hotel and the staff were great. Driving up the lane to Chilworth was fantastic as the autumn trees were spectacular. Our room was fine and we enjoyed two great dinners. The food the chef produced was excellent. Enjoyed the indoor swimming pool, just right to relax after a long walk in the New Forest.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Sally S Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. It sounds like you made the most of your time with us and I very much hope we have the opportunity of welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Beautiful country manor. "

4
27/10/2016

Stayed for 1 night with my daughter, first impression was "wow" & we were met by a lovely lady at reception, we had arrived too early for check in, but as we had just got off the plane & needed to drop bags somewhere , she arranged that they were stored & gave us a coffee before organising a cab into the city for us.. We had a wander around the fabulous gardens while we waited, a really beautiful if not somewhat over grown spot. We were a little disappointed a while later with one member of the bar staff, she seemed to be more interested in talking to her work colleague than serving us a drink, & we found the bar a little lacking in atmosphere. All that aside we really enjoyed our stay, the food was lovely, the room clean & the bed amazingly comfortable. I would highly recommend the manor & will definitely stay here if I'm in the area again.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Aimsam Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm delighted that you enjoyed your stay and that you were able to enjoy a walk in our the grounds and the neighbouring conservation area which adjoins our gardens. My team and I look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Visiting son at University of Southampton"

5
26/10/2016

Lovely building in fabulous surroundings. Ideal wedding venue, indeed there was a wedding fayre on when we arrived. We had a recently refurbished room with delightful views over the grounds. It was extremely nice with all the facilities expected. Comfy bed, tea and coffee making facilities. The works!!! We were joined by our son for dinner, which was very enjoyable. The staff were extremely attentive at all times, nothing was too much trouble. We will definitely be returning. Really should have another star - it deserves it!!!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Suziecolman Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm delighted that you enjoyed your time at the hotel and were impressed with our new rooms and, of course, the service received by our team. Do come and visit us again soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Again service lets it down"

3
26/10/2016

The hotels grounds (slightly neglected if I am totally honest) and gym made us return here and we had hoped like some hotels they may take up some of our last points. sadly no! When I come down to breakfast I want a "good morning" or a smile. Not room number as the first words I hear. On day one we were told it would a fifty minute wait for a sandwich at lunch! WE didn't wait and walked to the lovely pub just up the road! Staff are churlish and to be told you can't order a bottle of wine because you are not sat in the restaurant is beyond words the blonde bar member was abrupt when we said we felt that was ridiculous as we wanted a twenty pound bottle of wine which probably costs the hotel six pound at most, I am some what perplexed why they would have a rule like this. She had to go and ask if we could do that at last an affirmative came back along with filthy looks from barmaid. Breakfast service you stand at the worlds slowest coffee machine along with every other patron it seems! just bring me a pot of tea or coffee, it really is that simple accident waiting to happening manoeuvring between other guest with mugs in hand. You then have to queue again for toast you have a kitchen, grill my toast for me. its nice guests like service.Breakfast food is delicious and lots on offer this debacle with drinks needs to be changed. Please remember your are a hospitality industry try and be hospitable, people like it!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear ang k Thank you for reviewing your recent stay with us, I'm sorry that you felt let down by the service received and that your experience did not match that of so many other reviewers on this page. I would have welcomed the opportunity of addressing these concerns with you directly during your stay. I can assure you there is no rule preventing guests from ordering a bottle of wine in the bar and I do apologise for any confusion. Many guests enjoy the self service nature of our breakfast and the range of premium coffees available for no additional charge with breakfast however table service is available in the restaurant at breakfast upon request. We respond to all guest feedback and additional training is always implemented where appropriate, should you choose to return to the hotel I feel confident you will notice the action taken as a result of your review. Thank you once again for sharing your feedback. Kind regards Nathan Chart General Manager Best Western Chilworth Manor

"nice & relaxing but food service let it down this time"

4
23/10/2016

Hotel is lovely, we have stayed here 3 times previously, the staff are lovely & helpful. I think the hotel must have been taken over as there was no continental breakfast (not that we wanted it!!) My only gripe really is that we wanted a sandwich about 8.30pm after we had been swimming, according to the guest information we could get a sandwich or bar snack anytime BUT not anymore!! Don't know what would have happened had we requested room service!!! anyway, bar snacks are only available till 6.30pm! Petty as it sounds it did spoil our evening, we were hungry but not hungry enough for a big expensive meal! Would this stop us from going again? possibly!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear tillymint4 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm sorry to hear that Continental Breakfast does not appear to have been available during your stay, this is most unusual. We offer a full buffet breakfast in the restaurant which includes a Continental selection, this is also available via room service if required. I shall be following this up directly although I'm pleased to see this is not something you required and it therefore did not detract from your breakfast experience. I'm saddened that you were unable to find something to your satisfaction on our evening menu, this offers a selection of lighter dishes including a Baltic Board and our Vegetarian Mezze Board as well as a number of Salads from just £7 for guests who do not require a more substantial meal in the restaurant. I do hope you will consider staying with us again. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Comfortable pre cruise stay"

4
22/10/2016

We stayed here for one night before a cruise. The room was comfortable and well equipped if a little dark and a long way from the main hotel area. We didn't have an evening meal as we had eaten en route . Breakfast was included in our room rate and this was satisfactory although it was rather chaotic in the restaurant that morning. The pool is lovely for an early morning swim. This hotel is convenient for the port and far superior to the one we have previously used.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear experience2 I'm delighted to read about your recent stay with us here at Best Western Chilworth Manor Hotel. Our cruise packages are particularly popular and it's satisfying for the team to know that we helped ensure a relaxing and comfortable start to your holiday. We look forward to welcoming you back ahead of your next cruise from Southampton. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Excellent, once again."

5
22/10/2016

This is the second time that we've used Chilworth for their Park and Cruise deal On arrival we were told that we'd been upgraded to a Superior Room in the main Manor House. It was on the top floor, so a bit of a climb, but well worth it when we got there. The room was one of their newly refurbished rooms and was beautiful. A really large room, lots of storage, a lovely bathroom and a lovely large bed. The Dinner was excellent and we felt that the breakfast was better than last year, with excellent service at both, so all in all a very pleasant stay and confirmed our decision to use Chilworth as our pre-cruise stay. We will most certainly be using Chilworth in the future as our Park and Cruise hotel.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear bigrargyll Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm delighted that you had such an enjoyable stay ahead of your cruise from Southampton. We very much look forward to welcoming you back ahead of your next cruise. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Tranquil "

3
22/10/2016

This is a really nice venue with great staff and facilities Unfortunately the experience was ruined by poor organisation of the attendees of a conference who all 50 of them descended on the lounge and bar at 5.30pm looking for there free drink Regular guest were crushed in the rush for the bar and the noise level was similar to a football match This lasted until 6.30 pm when the restaurant opened and you could escape the crowd Real pity as the rest of stay was great

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Steve B Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I'm sorry to see that your arrival in the bar coincided with a conference group although I am pleased to see that all other aspects of your stay with us were enjoyable. I do hope this isolated incident will not deter you from returning in the future. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Pre cruise stay"

5
21/10/2016

Fabulous hotel and great atmosphere. We spent a lovely night preparing for our mini cruise to France. The hotel is full of old world charm. Rooms are spacious bar open all day and the grounds nice to stretch your legs after the drive

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Steve W Thank you for this 5 star review following your recent stay with us here at Best Western Chilworth Manor. I am delighted that we were able to provide such a positive start to your holiday and I hope you enjoyed your mini cruise. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, if not before. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Nice"

4
18/10/2016

We enjoyed this hotel. It was easy to get to from the motorway and yet in the middle of the country and tranquil. We booked a superior room in the old part so was close to bar,restaurant and gardens. Our room was large and overlooked the gardens. Didn't see the standard rooms but they were looked from the outside like converted student accommodation in a modern extension. The bar area was set in a high ceiling area with lots of seating and was country house atmosphere. The garden walks were nice. The spa/ pool is a walk from the hotel building - wouldn't want to do the walk in the rain. We only used the pool. The restaurant was nice and I normally don't like hotel restaurants but unless you get in the car you're captive but I enjoyed this one and liked the menu. This was a nice hotel with a good offering and I would recommend.

"Good rooms but public areas need upgrading - over-priced for 3 star"

3
16/10/2016

Newly refurbished rooms are to a good standard with stylish modern finish, great bathroom, and comfortable beds, BUT the public areas are altogether different, with terrible old style patterned carpets, a rather messy bar area spoiling the lounge atrium area, and generally bland and style-less corridors with a rather institutional feel. Breakfast area was cramped and over-crowded - it did not have a good ambience. The facilities are good - great steam room and large indoor swimming pool. So overall very mixed feelings about this hotel - if the quality of decor and furnishings applied to the bedrooms is rolled out across the public ares then this could become a really nice place but at the moment I would not stay there again - unless I was only paying about £70 a night rather than the £136 we did pay for a Saturday night stay, Currently it is not good value for money.

"spa break"

5
16/10/2016

What a lovely experience ,the staff were very attentive and nothing too much trouble, food was amazing, we even had breakfast in our room which was fab. Even though there was a wedding on our rooms were well away from it at our request . Would definitely recommend this lovely manor house with beautifull gardens

"Not quite sure...."

3
16/10/2016

It's a lovely big house from the outside set in nice grounds and when you walk in the front door you get a nice welcome but from then on we felt the whole place was lacking in something....it might have been for the very small room we had stuck right at the end of a hall way 3 floors up (despite the high price we paid) with just one large and one small face towel for the two of us and not the biggest of beds either (so we were thinking it was a room meant for just one person) but it was just thee one night and so we accepted it.we didn't eat in the restaurant other than breakfast which was ok....but again felt it was lacking.the staff all seemed friendly enough but we think we will try somewhere else next time.

"Perfect pre-cruise stay"

5
15/10/2016

We chose this hotel as they offer a cruise & stay package, where you can leave your car parked, and retain your car keys. Many car parks around the cruise terminals offer cruise parking, but you hand your keys over for someone else to park your car, with which I am a little uncomfortable. We arrived at the hotel around two o'clock, and checked in. As part of the package, a taxi service to and from the cruise terminal is included. We were asked at check in what time we would like the taxi, for the following morning. Our room was at the far end of the hotel, which was quiet, and was a terrific size. It was very clean and very comfortable. We did not use the restaurant for our evening meal, choosing to eat out. Breakfast was very busy the following morning, and a little cramped, but we did not have any problems. The selection of both cereals and hot cooked food was very good, and we both enjoyed it. The taxi arrived at our arranged time to collect us, and we were soon at the cruise terminal. On our return from our cruise, I telephoned the taxi company as instructed, and within 5 minutes the taxi arrived and took us back to our car at the hotel. We were extremely pleased with this pre-cruise stay, and will be choosing to stay here again next year.

"Great Food."

4
15/10/2016

Stayed here with a group of friends, and we all agreed the food was the highlight. Breakfasts were good but the evening meals a delight. Ate in for two evenings and with a varied choice we all found something we felt was exceptional. We were fortunate to meet the chef as he made his way through the restaurant who took the trouble later to bring a member of our party a handwritten recipe for one of the courses we enjoyed. That don't happen often ! The waiting staff were on the ball too !

"Stay here for Chilworth/Southampton UniversityBusiness Park"

4
14/10/2016

Second visit and equally pleasing. I would suggest the hotel considers constant staffing of the bar area and offering a couple of draft ales? The bottled IPA from the fridge was nasty. Rooms comfortable, clean and quiet with great shower, good linen and towels.

"" Great stay""

4
11/10/2016

Have stayed here several times. not great for children though as they are not permitted to use the swimming pool most days so nothing for them to do, good for other visits though & restaurant staff are very good.

"Good Place"

4
06/10/2016

Lovely setting and great hotel with super gym and pool; menu has been broadened which has improved the food offering - they could go further and offer more 'home'food on the bar menu. Internet connectivity is great; the rooms good with good power points and desk space.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear John D Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. You will be pleased to hear Chef is launching a new menu in the restaurant next week and we are also introducing a new daytime menu in the bar. I do hope you will come back and see us again soon so you can experience the new menu first hand. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"pre cruise stay/park"

5
04/10/2016

Stayed in a few Southampton hotels previously, prior to cruising. From arrival till picking car up 14days later, faultless. Plenty of space to park,quick check in, clean cosy room.3course evening meal was delicious, well presented & served by attentive waiting staff.self service breakfast plenty of choice. Taxi to & from port great service.Hotel grounds are beautiful well worth a walk around.room was clean comfortable & quiet.All staff members professional/ courteous/nothing too much trouble. This hotel is perfect to start your holiday. Great price. already booked for next year's cruise. Thank you.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear John O Thank you for reviewing your recent pre-cruise stay with us here at Best Western Chilworth Manor Hotel. I am delighted that our park and cruise package worked so well for you and gave such a positive start to your holiday. We are very much looking forward to welcoming you back next year. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"not what we expected"

3
03/10/2016

Arrived Friday late afternoon, booked for 2 nights, travelling with husband and 2 teenage boys for my birthday surprise. Lovely looking period hotel from the outside, huge hall through main entrance which doubles as the lounge area. lovely fireplace but PLEASE put some colour in the hall! all it needs is some sumptuous coloured cushions scattered on the sofas and chairs and voila, you have warmth and ambience. It just looks dull, cold and dated. Dinner in the Restaurant was lovely couldn't fault it as was the service. Breakfast buffet hot and cold was good but not sure why when paying these amounts numerous people had to wait up to 30 minutes to be seated, even in a Premier Inn this doesn't happen. Tea and coffee should be brought to the table too, self service hot drinks takes the shine off a good hotel. Rooms 10 and 12 were small but comfortable, Friday night we had absolute silence and slept well, showers good and rooms spotless. Saturday there was a wedding party and woken at 2am by shouting in corridor outside kids room 12 and our room 10 we heard every noise (!) from room 9 next door. couldn't get back to sleep. heard several people from other rooms shouting for quiet. Check out.......we asked if we could use another card to settle the bill as realised we had presented our company card instead of private card, this was refused as were told it had already been charged and would take up to two weeks to be re credited to account!! Didn't think this was allowed until final checkout, never had that experience anywhere else. We would stay again as the rooms and grounds were lovely, but not when a wedding is on!!!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear ShereeH Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm sorry that your stay did not live up to all your expectations but am pleased to see your lasting impression is positive and you would stay with us again in the future. Having recently completed the refurbishment of our bedrooms we are now in the process of planning the refurbishment of our ground floor public areas which will include the main bar and restaurant. Do keep up to date with developments via our website and social media channels. Many of our regular guests enjoy the range of premium coffees that are available with breakfast for no additional charge and the flexibility of self service. Table service is available on request and I do hope you will take advantage of this on your next stay. Thank you again for your feedback, it is greatly appreciated and I am confident you will notice the steps we have taken as a result on your next stay with us. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Overnight spa break, amazing value"

5
03/10/2016

I stayed here recently with a group to celebrate my 50th birthday. We each paid £115 for The overnight spa package and were pleasantly surprised at the vallue for money. The cost included dinner on the night of arrival, an overnight stay, breakfast, a day in the health club including a one hour treatment of our choice. First, the rooms have been recently refurbished and were tastefully decorated with comfy beds, gorgeous bedding and all cleaned to a high standard. The evening meal was amazing! When we were given the menus, we were expecting a choice from a set menu with limited choice but were in fact able to choose from the main menu. The food was exceptional and our waiter, was great (mid 40s, sorry I didn't get the name). Breakfast was very nice also and on checking out, the receptionist was very friendly and efficient. The spa treatments went down well with everyone and the beauticians were amazing. We would also like to thank the spa reception staff (Linda) who were so friendly. We were a mixed age group varying from 18 to 50 and were all impressed with this venue and spa package and will definitely be returning!

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Bunnysmum Thank you for taking the time to write such a lovely review following your recent stay with us. I am delighted that your birthday celebrations were such a success and that the team looked after you so well during your stay. We all look forward to welcoming you back very soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Nice "

4
02/10/2016

It's nice lovely grounds and the food was nice we had the cream tea and breakfast all good,the staff were nice and friendly,the rooms looked tired and the carpet was dirty needs updating but ok ish not great for the price tho but I think they are doing them soon,health centre is good, quite a good location about 5 miles from the centre of Southampton and in the countryside,it was very busy as they had 2 weddings on,i probably wouldn't go in peak wedding season as it was all about the wedding,so maybe check first,but it was nice don't think I would go back again tho nice as a one off.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Ruth J Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm pleased to see that you enjoyed your stay and am sorry your room was below expectation. Having recently completed a £1.5 million refurbishment of all our bedrooms I am saddened that you felt the room to be tired and in need of updating. On your next stay do please consider upgrading to one of our Executive, Superior or Deluxe rooms which are located in the Manor House along with our Suites. We look forward to welcoming you back very soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Maybe I expected too much for over 1k?"

3
30/09/2016

Myself and my husband spent 4 night here in September on the dinner bed and breakfast option in a suite ( main building - most expensive they had) THE ROOM spacious but not well designed... One small Argos catalogue wardrobe filled with room spares, 6 odd coat hangers nd NO draws at all,! Having 4 days worth of clothing for various events the lovely table/chairs and sofa in the room were used as a storage space for cloths ... Nd the floor ll along the wall too "floordrobe ". Bed was super comfy but was two singles pushed together and even the duvet was two singles zipped together also. BATHROOM I'm a normal sized women and my husband is quite slim. I'm talking size 12 maximum. You CANNOT sit on the loo the right way facing forward it is too close to the wall to fit your legs in and do what you have to do and if you do your knee is jammed against the loo roll holder on the wall. The bath is TINY I mean tiny. Anyone over my normal size could not take a bath. It was hard to rinse hair in the bath as you cannot get your arms over your head and still be in the bath. My chest is small ladies I'm talking 34 A everyone has bigger boobs than me and even I got stuck. Showering not so much of an issue but really clostrophobic. Fittings were immaculate and perfectly clean always. no space to put your own toiletries as all space was taken up by the fittings... All items had to stay in bags or on floor, no space around bath to store bits either. Bedside tables are cheap mdf and agin no draws just open squares. Desk was useless as the type selected was meant for the hanging files so you get about 3 inches at the bottom to put stuff in or it would fall out behind the desk. Draw in desk used for hotel room items and the supplied hairdryer which was actually decent. TEA AND COFFEE this room boasts a nespresso machine. It does... The oldest one they do and it came with no instructions. And you get 3 random pods per day... Your not aloud anymore either! So me and my husband could have 1.5 coffees each per day but you didn't get to know the flavour either so was a suprise. Rest of tea and coffee facilities normal nd no better than any budget hotel and oh don't ask for extra milk either! WIFI free good and easy... TV large decent but stuck to the wall ... Bed off set to the to so made viewing it awkward from the bed... Better to watch from my wardrobe... Ooo I mean sofa. FOOD not all items were available on each day and the differing chefs made it up as they went along. All bloody lovely though. ate in the main restaurant 4 nights in a row. Found enough choice to last but couldn't have done a 5th night. I really enjoyed several of the items and decided to re order on them on the last night... Different chef obviously as the portion was different, the recipe was different and well it wasn't the same at all and I didn't enjoy it. STAFF perfect always and well presented pleasure to speak too... GRIPE HERE... There was 1 child staying in the hotel our entire stay and even though we booked a room purposely because it says "sleeps 2- no room for child" we ended up next door to the only 1! Ensued night after night of tantrums, noise and absurdity. The staff in the bar and restaurant did nothing to help the situation when said child was aloud to throw food and his toys onto other people's tables and approach them etc. Said child rAn around the bar till gone midnight every night even though everyone was sat as far away from this family as possible the child still bugged everyone! Parents thought it was cute... No one else did. ANYWAY pool facilities were fab, sauna, fab everything was lovely and always clean. Would I spend over £1000 to stay again ... Not a hope in hell.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Sharn J Thank you for taking the time to write such a comprehensive review following your recent stay with us here at Best Western Chilworth Manor Hotel during the Southampton Boatshow. Following the recent £1.5 million refurbishment of our bedrooms we have received very positive feedback from our guests, in particular those who stay in the rooms and suites within the Manor House, I'm sorry the furnishings in the room were not to your liking and that the room did not meet your expectations. Our restaurant menu is comprehensive and I'm pleased you enjoyed your meals with us, my apologies for the inconsistency on your final night. We will shortly be launching our Autumn/Winter menu in the restaurant and I will ensure your feedback is highlighted to Chef. I appreciate your feedback and I do hope you will consider returning to Best Western Chilworth Manor in the future. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Elegant hotel on outskirts of city"

4
29/09/2016

We were lucky enough to be given one of the newly renovated rooms on the ground floor. It was very peaceful and nicely decorated. The bed and pillows were comfortable and the big soft towels were luxurious. We enjoyed the Bar snacks but did not have the opportunity to try neither the restaurant nor the leisure facilities. We would hope to do so in the future. There is plenty of free parking and if you want to be away from the centre of town this is the place to stay.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Pengor Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted that you were pleased with the quality of our bedrooms following the recent refurbishment and I do hope you have more time to spend with us on your next visit to sample the delights of the restaurant or to perhaps explore our beautiful gardens. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Quiet location"

4
27/09/2016

The hotel was fairly quiet despite being so close to the motorway. Finding the hotel was a little tricky but definitely worth it. Staff were very friendly and helpful. The bar food was very good and fairly reasonable. The room was very clean and comfortable with a view of the garden/countryside. WiFi connection was OK to check emails etc.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Dave6952015 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted to see that you enjoyed your stay, in particular the cleanliness, the food and the team. We look forward to welcoming you back on your next visit to Southampton. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Good hotel, generally elderly clientele"

4
27/09/2016

My sister and I stayed here for a one night break in August which we found on Travelzoo. It costs £15 by taxi from the centre of Southampton. Unfortunately the weather was dire so we didn't get to enjoy the grounds at all, a great shame as I gather they are lovely. The hotel seemed very quiet when we arrived but not a huge surprise on a Monday afternoon. They did have two functions on and we realised both were wakes which, combined with the quiet, made us feel rather...alive! Reception staff were very helpful with check-in and, when we found that we'd been allocated a double rather than twin room, this was changed pretty quickly whilst we had coffee in the cavernous bar area, situated in what must have once been the Manor's great hall. It's a beautiful building and has been sympathetically modified inside to suit its current use. Our room was very nice with comfortable beds, plenty of storage and a good bathroom with complimentary toiletries. The bedroom window catch seemed to be stuck open at first but maintenance fixed this whilst we headed over to use the pool complex. Whilst not large, the health club facilities are pleasant enough. There's a changing area with lockers and showers and we were given robes and towels to use. We didn't try the gym but enjoyed a swim (pool isn't enormous but wasn't over-busy when we were there) and also used the Jacuzzi, sauna and steam room. There are a few loungers around the pool but it's not like a spa and doesn't have lots of chillout space. We chatted to a few members who live locally and they seemed to make up the majority of those using the club but it is complimentary for hotel guests during their stays. Our deal included dinner in the hotel restaurant and we enjoyed our meals from a very good menu which included plenty of nice fish. Staff were slightly vague at times but very friendly and the only bodge was our bill, as it hadn't been clear to them that our food was inclusive. This caused a palaver but did eventually get sorted out and there was no issue at all with the meal itself. Afterwards we headed to the bar but it was freezing as, despite the unseasonably cold wet night, the main hotel door was lodged wide open which meant cold air pouring straight into the bar area. It's a shame as this is such an impressive part of the hotel but it had no atmosphere that night and, between that and the temperature, wasn't somewhere you'd want to stay long. There was no music and the barman was trying to take last orders before 10.30pm so they clearly didn't expect it to pick up! Whilst there seemed to be a fair number of guests staying in the hotel, most were elderly and it really wasn't that lively! We gathered that it's a popular stop-off point for people departing on cruises from Southampton, which makes sense. We enjoyed breakfast the following morning but again the weather was so rubbish that we ended up just packing up and heading off. There is nothing else to do nearby as the hotel is well out of town and in its own large grounds. This is great for peace and tranquillity and I expect most guests drive there so location isn't really an issue but unfortunately it just didn't work out ideally for us this time. Whilst I wouldn't make a special trip there again, it is still a pleasant place to stay and recommended if you need somewhere near Southampton. It gets most of the important stuff right and we felt valued as guests despite being there on a deal.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Caroline C Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm pleased you enjoyed your stay and were able to take advantage of a great off peak package via one of our third party partners. It's great to see that you enjoyed all aspects of the hotel, apologies for the mix up with regards to the billing of your meal I'm delighted the team were able to resolve this for you. We hope to welcome you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Lovely Comfy Hotel"

5
26/09/2016

We stayed t this hotel because our usual Hotel was fully booked at short notice. What a lovely surprise. It has been newly renovated and is absolutely stunning. The restaurant was fantastic. The staff were so attentive and the food was delicious. The rooms are very well equipped with not only a kettle, but a coffee machine as well. And we got biscuits which we don't get at the 'other more expensive hotel' we normally go to. Great value for money. We will definitely be back.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Karen D Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm so pleased you discovered the hotel and that you had such an enjoyable stay. We very much look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Lovely but Remote"

4
26/09/2016

The hotel is lovely in its own extensive grounds. The room was basic but comfortable and was kept clean. the room was also quiet so we had a goods night sleep but we needed a fan as it was too hot. Breakfast was very good with plenty to choose from and the buffet was kept warm.We used the pool once and it was a decent size to swim in. The only draw back is that its about 5 miles out of Southampton. £15 one way in a taxi, £3 each on the local bus which is a ten minute walk away but runs very infrequently or a 30 minute walk to the Hilton where there are 4 Bluestar Buses an hour at £2.40 each. The hotel is very good and all the staff are friendly and helpful.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear wakor Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted that you enjoyed your stay and I very much hope to welcome you back on your next visit to Southampton. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Sunday Lunch at its best!"

5
25/09/2016

If you are looking for somewhere to enjoy Sunday Lunch this is the place! A good location just outside Southampton and close to the motorway but after arriving along the beautiful drive you could be anywhere. A traditional hotel with a lovely welcoming atmosphere the food and ambiance in The Restaurant was great. Good menu choices & cook deliciously you will find yourself ordering all 3 courses with mouthwatering desserts such as Eton Mess, Lemon Tart & Chocolate Orange Bakewell Tart! Service was attentive and friendly. All in all great value for money & we will be recommending.

"good value tired decor"

3
22/09/2016

Nice Hotel with decent grounds, rooms were ok except walls had a lot of scuff marks. The Breakfast was good with plenty of choice, however with just one self service tea/coffee/drinks machine the queue was always 10 mins. Check in was poor in that when the room was ready nobody told us. There was a good local pub just outside the grounds, where we dined. Overall I would stay again, purely on value..

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Brian R Thank you for reviewing your recent stay with us, I'm delighted to read that you feel your stay represented great value and that you would choose to stay with us again. We have recently completed our bedroom refurbishment so I'm sorry to hear that your room has already suffered from some scuff marks on the walls. Our housekeeping and maintenance teams work hard to stay on top of this and I will ensure this is flagged to them so remedial action can be taken. We are currently in the planning phase for the refurbishment of our ground floor public areas, please do keep up to date with this on our website and social media channels. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"a bit disappointed"

3
20/09/2016

My son brought me here as an 80th Birthday treat to see my familywho I hadn't seen for years.After travelling 4 hours the restaurant was fully booked. Room quite nice but no air conditioning..Only a duvet on bed,too hot for us so we ended up removing duvet from cover and usng the cover.I thought that £129.00 per person excessive considering it didn't include breakfast which we had in a pub down the road as the hotel breakfast room was packed..We have paid far less than this in a central london hotel which included an excellent breakfast

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear bon647 I'm sorry that you were disappointed following your recent stay with us here at Best Western Chilworth Manor Hotel. I notice you were booked on a room only package with us on this occasion, please do look out for our breakfast inclusive options which are always available and offer great value. Although the hotel doesn't feature air-conditioning fans are available upon request and have been particularly popular during the recent spell of warm weather. We do always recommend reservations are made for dinner to avoid disappointment, for convenience it is now possible for guests to book a table in the restaurant via the hotel website. I do hope you will consider staying with us again in the future. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"A nice bathroom forgives a lot"

3
20/09/2016

The signage is a little subtle, but the property is amazing. Everyone was very friendly. We found the wait staff to be in need of some training (two people sharing a plate would mean two sets of flatware, napkins...gluten free request means soup doesn't get served with regular bread...I could go on) The great room and pub is impressive but I wanted to redecorate with small touches like warm lights instead of blue LEDs, lamps in corners...) If you want a real ale, you will have to go down the street. The room actually had extra and easy to reach outlets--rare!--and the bath was small but lovely. Quality mattress.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear Cathy P Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted that you were impressed by the hotel and the friendliness of our team. Having recently completed the refurbishment of our bedrooms we are now in the planning stages for the refurbishment of the ground floor areas which you highlight, do keep up to date with this via our website and social media channels. We look forward to welcoming you back soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Old charm, modern day service. "

5
19/09/2016

Stayed 2 nights in room 17 on a bed and breakfast deal. This hotel was a stately home and retains all of the features and extensive beautiful grounds that have a national trust flavour about them, however does advertises it's doing a one million pound referb, and we were lucky to stay in the room which we think was the start of this process. The first evening the hotel had a wedding, we stayed in the bar for drinks and food and all of the staff who dealt with us were polite and courteous despite having a lot going on, and always made sure the table in this area were cleared. The breakfast was busy, but staff were very visible making sure vacated tables were cleared quickly, but also staff were very attentive, continually making sure the cooked breakfast buffet was renewed or indeed covered when nobody was there. All in all a lovely hotel, the only gripe from my point of view was the bed was a bit hard, (however husband thought it was brilliant) and if they wanted to go the extra mile, perhaps a card in the room detailing perhaps a choice of pillows for those who don't like feather.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear ruthml817 Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted to see that you enjoyed your stay and had such a positive experience with us, thank you for your suggestion regarding a pillow menu, this is something we are working on and hope to roll out very soon. Do come back and see us again soon. Kind regards Nathan Chart General Manager Best Western Chilworth Manor Hotel

"Great hotel in a lovely setting"

5
19/09/2016

We spent a great weekend here and would definitely recommend the hotel. The rooms were well thought out with extra reading lights by the beds and the rare treat of double sockets and USB points also by each bedside. The breakfast had a good choice and was nicely cooked. We ate in the restaurant in the evening and the menu contained an interesting selection for both the adventurous and more fussy eaters. The food tasted great and was very good value. The staff were very attentive too. The grounds were lovely and we enjoyed the decently sized pool. There were restrictions on the times that children could use the pool which suited us but something to check on if staying as a family.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear yellowrose2012 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I am so pleased you had an enjoyable weekend with us and you were able to enjoy Chef's food at both breakfast and dinner. As well as our 12 acres of gardens I hope you found time to also explore the adjoining conservation area. We look forward to welcoming you back to the hotel soon. Kind regards Nathan Chart Best Western Chilworth Manor Hotel

"Mixed feelings"

3
19/09/2016

This will be a stunning hotel - plans are afoot to modernise it and indeed our room had been tastefully updated with nespresso coffee machine aswell as a kettle. The stunning entrance hall should be the main selling point but as yet in lacks ambience and felt like a university refectory. The check-in desk is small and difficult to access at busy times because of pillars. Staff were helpful and polite. The hotel seems to attract those about to go on a cruise and/or weddings. As a couple we didn't fit into either category. There is a great pub nearby and I would recommend walking there for good atmosphere and food.

Nathan C, General Manager at BEST WESTERN Chilworth Manor, responded to this review
Dear 48sj Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor Hotel. I'm delighted that you were impressed with