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Best Western Chilworth Manor Hotel, Southampton

Chilworth, SO16 7PT, Southampton, Great Britain - Ver en un mapa
Best Western Chilworth Manor Hotel - Vista exterior El Best Western Chilworth Manor Hotel se encuentra en el centro de Southampton. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Con una recoleta ubicación sobre 4,8 hectáreas de hermosos jardines y rodeado por un tranquilo entorno, el BEST WESTERN Chilworth Manor es el lugar perfecto para celebraciones nupciales, conferencias o una relajante escapada a la costa sur. Situado al norte del centro de Southampton, nuestro hotel ofrece un relajante lugar de escapada para los huéspedes, quienes apenas podrán creer que están situados a sólo unos minutos en auto de las autopistas M3 y M27. Este hotel está situado asimismo a poca distancia del aeropuerto internacional de Southampton y la estación de ferrocarril Southampton Parkway, algo idóneo para todos aquellos huéspedes que se dispongan a partir hacia un viaje de larga distancia o un viaje de luna de miel tras la celebración en nuestro hotel. El hotel de estilo eduardiano BEST WESTERN Chilworth Manor ofrece un acogedor espacio de alojamiento con 97 habitaciones y ha sido diseñado teniendo en cuenta todas las necesidades de nuestros huéspedes. Con ese fin, nuestro hotel cuenta con unos modernos servicios para viajes de placer o de negocios y un exclusivo club de bienestar para mantenerse en forma. Disfrute de su estancia en nuestro hotel.

Best Western

Chilworth Manor Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Spa
    Spa
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Baño de vapor
    Baño de vapor
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 2068 huéspedes
NOTA EMITIDA
Excelente
738
Muy bueno
663
Normal
364
Malo
187
Pésimo
118
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
220
De negocios De negocios
299
En familia En familia
336
En pareja En pareja
948
En solitario En solitario
51
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Very nice break"

4
Holidaysatsea, Haverfordwest, Wales, United Kingdom 18/09/2020

We had a very nice 2 night stay at Chilworth Manor. Service was very welcoming all around with staff always happy to help and saying hello. The room was clean and tidy with some public areas obviously having been recently refurbished. Health of guests and staff taken seriously with clear signage and measures in place. Food was good, especially the deserts and cakes at afternoon tea - delicious. The grounds are stunning and location perfect. We would happily return again (this was actually our second time). Only minor point - the dining room walls could possibly do with a lick of paint where the tables are against the wall as they were looking a little tired. Thanks you for the perfect 2 night staycation.

"Frustrated "

2
Michael J, Caversham, United Kingdom 18/09/2020

Have to say frustrated is an understatement, annoyed at being offered 7am or 11am for breakfast bookings only! Yet with all of the beautiful places we visited today all offered food and seating outdoors in what must be a glorious weekend for weather yet they lack common sense in this apparent hotel. I came here for a break, i was not expecting to get up early like it was work!

"average Hotel"

3
User 17/09/2020

Hotel is average, may be due to current covid 19, service was not good as it expected. Breakfast again not much choice for vegetarain, Also bed was not very good, I did ask to change the room they were not able to change it, instead they offer quilt to but it on top of the mattress.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review and for your feedback. Our breakfast offering is currently limited with the inability for us to offer the full breakfast buffet due to covid restrictions, we are also operating our restaurant with limited capacity. A vegetarian cooked breakfast is available alongside our continental offering, cereal, fruit and yoghurts. At times of high occupancy it is not always possible to change rooms and I'm pleased the team attempted to find a solution to suit your personal preference with regards to the mattress in your room. We hope you will choose to stay with us again in the future. Best wishes, Nathan.

"Lovely rooms and grounds yet poor customer service"

3
nik1988, Trimley St. Mary, United Kingdom 16/09/2020

We stayed at the best western Chilworth manor hotel during a couple days visit to the new forest and Peppa pig world. On arrival, staff on reception were very welcoming,polite and cheery. We had requested an extra bed upon booking for my 2 year old son. When we got to the room they had set up an extra bed which happened to be an air bed- seems fine. After a long day travelling and arriving back from Peppa pig world, we decided to stay put and eat at the restaurant / bar within the hotel. Service was a little slow and after ordering our child's meal we were told that it came with ice cream aswell - great!My husband then went to order more drinks and the barman decided he needed to change the barrel first rather than take his drinks order in a practically empty bar. The waiter then arrived woth our meals out on the terrace but brought no cutlery etc and eveyrhing was very slack.The ice cream however never came out as nobody came to clear the plates etc from the terrace so we ended up leaving it and asking again at the bar for it an hour later..too late to be eaten by my son at that time.. We arrived back to the room and had the worst night as the air bed deflated meaning my toddler would not settle very well having to sleep with one of us on the double bed whilst I tries to sleep on the deflated air bed. The next morning we went down for breakfast and it was not good service. The young man on the front of house for breakfast was not a happy bunny on the Tuesday morning..we were not asked how we wanted our eggs with our breakfast and we had to ask for our hot drinks after we'd eaten our breakfast. This morning however(Wednesday)the staff seemed to have it together.(misog boy not being on the front of house may have had something to do with it) As we left the hotel Tuesday morning after our horrendous night, we asked if they could sort the extra bed situation and replace it with a z bed which they said they would do whilst we were out. We arrived back to the hotel at gone 5pm that evening to find that nothing had been done. A quick visit to reception and she said she will send someone up to change it right away.. they arrives.. set up another air bed and left.. still no good as it should have been a z bed which I did ask the housekeeping lady but she did not understand what I meant by z bed. My husband mentioned it to reception once again and they then had it changed to a z bed once we were out for dinner that evening. Problem solved.. but it shouldn't have taken threw trips to reception to sort.. Overall I think the rooms are lovely here and the stay is okay for a couple of nights, it's just the slack customer service that lets it down.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comprehensive review and for your feedback. With a number of our team currently still on furlough those working are doing their very best to respond to requests and I'm sorry on this occasion there appears to have been a breakdown in communication and you had to chase several times for a replacement bed. We experienced uncharacteristically high demand for extra beds through the Summer due to a large number of families choosing to stay with us and the air beds used were a temporary solution to support these numbers. I am sorry that your experience with these was not satisfactory and I'm pleased a z-bed was eventually located and made available for you. I am pleased that your overall experience with us was positive and do assure you that we will take on board your comments to aid our further improvement at this time. Best wishes, Nathan.

"Pleasant stay"

4
Julieus2, Cardiff, United Kingdom 15/09/2020

We booked an overnight stay as park of the Paultons Park package. It's about 15 to 20 mins away from the park and on arrival I was delighted to find there was plenty of parking. We were greated by a very helpful young man at reception who checked us in and offered a breakfast time slot and a choice of having either a cooked or continental breakfast. As we thought it would be grab and go style food due to Covid we were pleasantly surprised. We chose cooked breakfasts for us and a continental for our daughter as it gave us options in case she didn't like something. Sadly, the only time slots available were 7; 10 or 11 am. We picked the 7 am as we wanted to get to the park by 10 the following day. We had read previous reviews about people struggling to get a table booking so we had contacted the hotel prior to arrival and booked for an evening meal. (If we had known about the breakfast arrangements we would have booked that at the same time.) During dinner I saw a number of people turn up without reservations but tables were not available due to Covid. However, they were offered the option to sit in the bar area, where spacing was a good and plentiful. So I wouldn't worry too much about not booking beforehand wasn't an issue (this may change at busier times). Overall the food was fine, limited menu but that is to be expected and nice. The two waitresses were fantastic and very helpful. We asked if our daughters food could come out when ready as she was hungry after a day full of Peppa Pig experiences. And to their credit it came out with our starters. They checked on us throughout and nothing was too much trouble. We saw one lady again at breakfast and again she was great. They sanitised their hands very regularly (I made a point of observing) and all wore masks properly. So from a Covid perspective the measures implemented were spot on and being followed. Our room was on the ground floor at the far end. It was absolutely fine, clean and tidy. No complaints there. The grounds looked great and if our daughter wasn't exhausted from a day at the park I liked the option that she could have run around outside to wear herself out. The pool facility is in a separate building and for over 18's due to Covid. We were tired so didn't check it out but it was nice to have a choice to do so if we wanted. Check out was a breeze. Only suggestion I have would be for a larger directional sign at the very last turning into the hotel. Would I return? The answer is yes. Nathan ... expect us back in the Spring.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review to read this morning, thank you. I am delighted that you enjoyed your stay with us and I do truly appreciate you taking the time to share your feedback so constructively and comprehensively. The team have been working exceptionally hard whilst adapting to our new normal and your recognition is greatly appreciated. We all very much look forward to welcoming you and your family back to Chilworth Manor in the Spring. Best wishes, Nathan.

"Depressing "

3
ASG_expat, London, United Kingdom 10/09/2020

The good news - it's cheap. The bad news......take what was clearly once a gorgeous building and stick a best western in it. The building has been stripped of any personality whatsoever. Miserable front desk experience only to be made worse when you enter a depressing room. My pillow would only be slightly more uncomfortable if I was lying on a pile of uneven rocks. There is no sound proofing at all, the huge corridors full of rooms meant I might as well not have had a door at all with all the coming and going all night. There are other better places to stay in the area.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that the hotel did not meet with your expectations and that you were disappointed following your recent stay with us. We were fortunate in being able to complete the refurbishment of our reception, bar and restaurant during lockdown earlier this year and have received many positive comments about this, I am disappointed that this was not to your personal liking. As a hotel of 97 bedrooms I'm afraid there is little I can do with regards to the hotel having corridors full of rooms, but I do regret your disappointment and hope you may consider staying with us again. If doing so please book directly with our friendly reservations team here at the hotel who always do their best to accommodate individual requests and can recommend the best room type to book, perhaps one of our Deluxe Rooms which are located at various points within the original Manor House amongst corridors of varying length. Best wishes, Nathan

"Stunning old house but Disappointing"

2
User 08/09/2020

M27 was very close & drone from that was constant. Room was basic & tired, part of modern extension at rear of house so no views. Lighting not working in our first room so moved to another nearby. Noise from babies and screaming children although a quiet room was specifically requested. Very disappointing, it was a beautiful old house but couldn't appreciate that in room we had & breakfast room overlooked cars in the car park! Need lighting in overflow carparks too as have to walk some way to hotel entrance as car parks were busy.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thanks for reviewing your stay, I'm sorry to see that a number of areas failed to meet your expectations. Our standard rooms are, as you say, located in the Garden Wing, many with garden views. Our Executive, Superior and Deluxe rooms are located in the original Manor house and would be a great option for your next stay, so please consider upgrading. I regret the disturbance you experienced from an adjoining room and that you were disappointed with the location of the Manor Restaurant at the front of the hotel. I appreciate your 4-star rating for location, cleanliness and service and do hope you may consider staying with us again. Best wishes, Nathan

"Weekend break for a couple"

4
Lisa G, Newbury, United Kingdom 07/09/2020

Had booked a weekend offer and it was great value for money. We had booked to swim in the nearby pool/club. Pool was well managed and only a limited number of people could swim. Pool area and changing could do with a good clean, very grubby, bit disappointing. Hotel bar was good, nice offering of food, some we had in the bar and so we had as room service. Grounds are lovely for walking as it's a conservation area. The terrace had tables with umbrellas set up and we had a nice afternoon of cheese and wine watching the sun set. Room was clean with all we needed. Did put up a sign for the room to be re made up but that didn't happen. Noticed a few had been missed as still signs on doors. Breakfast wasn't great and they will not win any awards for it. You have to decide what time to eat and what you want. Full English was our choice and it came both days so over cooked, eggs had as nails. They are claiming they can't serve toast due to restrictions. As this would normally be a buffet breakfast it was very limited and a bit megre as it had to be table service. That said we had a great stay, just what we needed, and yes..we would go back..

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your constructive review Lisa, I am delighted that you enjoyed your stay and we look forward to welcoming you back. Our Housekeeping service is temporarily suspended due to covid-19, team members do not enter rooms once occupied. If you require service this can be arranged via Reception along with any additional towels or items that may be required during your stay. Breakfast is a challenge for us whilst working hard to service a high number of guests with limited restaurant capacity, we are all very much looking forward to a time when we can return to the full breakfast buffet offering and I hope this is in time for your next stay so we are able to offer the full selection. Best wishes, Nathan

"Charges from hotel"

3
User 06/09/2020

Don't give this hotel your bank card to swipe on arrival. Charges are £400.00 for extras (as they say). Found this excessive, don't know of any other hotel chain to do this. Reception staff don't mention this on arrival so be aware.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry for any confusion with regards to the pre-authorisation taken by Reception upon arrival. As we are currently unable to accept cash around the hotel, guests have the option to open a room account by leaving a pre-authorisation of £25 per person per night at the time of checking in. This is secured against a credit card but no funds are received by the hotel, it is held by your bank and enables you to charge food and beverage to your room during your stay and for us to complete an express checkout on departure. If you prefer it is possible to pay as you go by card or contactless in the restaurant and bar. Best wishes, Nathan

"Lovely stay"

4
User 05/09/2020

we had a lovely stay here over the Bank Holiday weekend. Staff very friendly and room was lovely. Unfortunately our electricity stopped working but it was dealt with quickly and we were moved to an even nicer room! Fire alarm went off twice in the morning on first and last day. I think the lounge area could do with some music as it is so quiet and not much atmosphere. Very impressed with staff handling any issues we had. Slept well, lovely stay and good location too. Thank you!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review, I am delighted that you enjoyed your stay. Sorry to see that you had a problem with the electrics in your room, I'm pleased this was dealt with quickly for you. I hope you will stay with us again soon. Best wishes, Nathan

"Disappointing"

2
ralfschnauzer, Hampshire 03/09/2020

We paid extra for a superior room which we understood was the third level up after regular and executive. Arrived to find the room overlooked the rubbish bins. Two windows in room one which opened to a glass screen.

"Excellent service"

5
784nikitaf, Hastings, United Kingdom 02/09/2020

Staying at Chilworth Manor for the first time on 30th August, we were very pleasantly surprised at the standard of facilities in spite of the current pandemic. We arrived in our lovely corner room, however quickly realised that the additional bed for our 4yr-old had not been set up. A quick call to reception resulted in a promise that housekeeping would be there imminently to resolve this, however a very short while later we were called by reception to tell us that they would prefer to move us to a bigger room to give us more space to move around when the camp bed was set up. We were able to leave our things in the original room whilst we went out for dinner and then returned to pick up the key for the freshly set room. The rooms were both very clean with a nice selection of drinks including a luxury instant hot chocolate that my daughter loved. The toiletries were sufficient and of good standard, and reception was very accommodating with a toothbrush set when I realised I had forgotten mine. Breakfast was by pre-arranged time slot booked at check-in and was a good offering, again despite the changes required due to the pandemic. I actually liked that the breakfast was pre-plated and delivered to our table, everything was fresh and the mushrooms in particular were delicious. My husbands only complaint was that he would have liked an extra sausage and bacon rasher (one of each were provided on the plated breakfast). We weren't sure if he could ask for more so didn't, but the servers were very amenable when my daughter decided she would prefer cereal after trying her cooked breakfast. Tea, coffee, juice and cereal were offered before the main breakfast, and top-ups regularly offered throughout. Check-out was very straightforward and there was ample parking space even when we returned from our meal. A nice experience, punctuated by the very kind service provided with the swapping of rooms, etc. Would happily stay again.

"Disappointed"

3
User 01/09/2020

When we arrived we were told we should have booked breakfast and only 7am slot left. Not ideal when travelling with two toddlers. We arrived in the room to find no travel cot set up. My 1yr old then handed me a half eaten packet of polo's from under the bed and my 3 yr old showed me hairs in the bath. Breakfast was not as expected. A small cooked breakfast with no toast and no portion control as I had the same as my 1yr old. There were also no high chairs offered. The next day at breakfast 8am our table still had food and stains on it and we had to ask for tea 20mins after arriving as none was offered. I asked for a smaller plate for 1yr old and was then offered a highchair, better late than never. 45mins after we arrived a man came over and asked us to leave as the next sitting was coming at 9am! We said the kids were still eating and were told its not an ask its a must and we need to leave immediately. Disgusting. A lady then came over to see what was happened when we explained she offered to wrap our meal in clingfilm. We told her not to bother as we had all got up and were past it at this point. At check out we weren't even asked if we'd enjoyed our stay, just told were to drop the key. Such a shame as the hotel is stunning, beds comfy but that's it

"A REALLY NICE 2 NIGHT STAY"

5
VioletEmily, Royal Tunbridge Wells, United Kingdom 31/08/2020

This was our second visit to Best Western Chilworth Manor and in these Covid times I really think that the hotel are doing their very best to keep everyone safe & well looked after, but of course you can never keep everyone happy! One way systems in place as soon as you arrive along with hand sanitiser. Adam was helpful behind the reception desk. Our room was clean and fresh with a hospitality tray & kettle & usual toiletries. Our 3 course Dinner was really good, as was the chilled Prosecco! Choice of Full English or Continental for Breakfast- along with fruit juice, tea or coffee & cereal. I must just mention another Adam that works in the restaurant - he was so helpful and really goes that extra mile to make sure that he can do all he can for ‘the customer' thank you Adam. All of the staff were polite and ALL wore visors or face masks at all times, although it's a shame that some guests staying at the hotel just didn't bother to wear them at all, which is very disrespectful to the guests that actually do bother to help keep THEM safe!! Also, It would be really nice to see people being a bit more respectful to these people that work in this beautiful Hotel by following the government guidelines, all of the the people that work there are there to make our lives better and I thank them all. Also thank you Jo for your help, it was much appreciated. The grounds at the Hotel are beautiful and we enjoyed the walks very much. Plenty of parking. Looking forward to visiting again in 2021.

"Terrible Experience"

1
User 29/08/2020

Checked into hotel on the Friday, me my brother and my disabled father. Initially all seemed nice, pleasant entrance and outside appearance. My father was booked into a disabled room as he only has the one leg and is wheelchair bound checked beforehand and they confirmed the room would be ideal as had plenty of room around the loo to be able to use. This room was not at all fit for purpose as not able to pull alongside the loo in his wheelchair and transfer to the loo as only one side is accessible and has a disabled rail? Badly needs to be altered as this is highly unsafe. Also net curtain was covered in blood or chocolate? Our twin room was very disappointing also due to bad decor and mould on bathroom ceiling that noone had bothered to scrub off, actually comes off when you rub your finger over it so no excuse.. Spoke to very busy staff who seemed very demoralised with job and the young man in reception tried to switch us with people who were already staying there? Very odd. But after an hour of waiting we were told this was not possible and other disabled room was the same so unsuitable. The reception guy also agreed these disabled rooms are not fit for purpose. Also had issue checking out as door mechanism was broke and could not reenter room. Arrived back home and father left ipad in room which on phone call to hotel had mysteriously disappeared..

"Not the hotel it pretends to be!"

2
RCampbell79, Bognor Regis, United Kingdom 25/08/2020

We stayed here at the end of a long weekend in the New Forest. I grew up in this area and always thought Chilworth Manor had a reputation for being an upmarket hotel, so I was looking forward to a night here, booked by my husband. I was immediately struck upon entering the hotel that it didn't have the 'wow' factor in any way that a nice hotel in an old, grand building usually has;

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry that your expectations our the hotel were not met upon arrival at the hotel RCampbell79. We were fortunate to have been able to complete the refurbishment of our ground floor during lockdown which encompassed our reception, bar, restaurant and new library. Many of our regular guests have commented positively on the transformation and I regret your disappointment. Despite your first impression of the building, I do hope the remainder of your stay with us was enjoyable. Best wishes, Nathan

"Very nice place"

5
User 25/08/2020

Very nice and quiet place.I will come back with pleasure. My 15 months baby enjoy the gardens.We have enough space to play and run.Good food but not too many things to choose from menu. I will come back for sure.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us. We very much look forward to your next visit and hope it will not be too long before you stay with us again. Best wishes, Nathan

"2 Night Stay"

5
User 24/08/2020

We stayed here for 2 nights as part of a package deal with Paultons Park (Peppa pig world) Check in was seamless and we were clearly instructed re covid guidelines etc Rooms aren't huge but they are clean and serve a purpose! Bed was comfy, bathrooms could do with an update at some point. Breakfast was nice, full English or continental now available. Only small complaint would be no Air con in the rooms.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and appreciate your kind comments about the measures we currently have in place. In particular I am pleased that you enjoyed your breakfast. As you say, we do not have air-conditioning in the hotel unfortunately but do have a limited number of fans available for guests on request. Fortunately the recent spell of hot weather seems to have passed which makes things a little more comfortable for us all. Do come and see us again soon. Best wishes, Nathan

"Rooms fine"

2
caz1998, Brighton and Hove, United Kingdom 24/08/2020

Just spent four nights at the hotel, rooms fine but very let down in the restaurant, first night we book in for dinner no problem with the limited menu, ordered a pizza which came in a box no if l wanted a delivery Pizza would of ordered take away one wasn't Even given a plate, and pizza was awful better ones at supermarket and restaurant over priced for very poor Quality Food, the girls and barmen working very hard, breakfast we had dirty cups, glasses and cutlery not acceptable the guy in restaurant very rude felt like he didn't want to be there, breakfast cold tea & coffee was so stewed one day offered cereal Then other days not couldn't have course of egg no toast, felt like they were making excuses for covid, one of the friends with us works at best Western hotel couldn't believe what was going on there would definitely not return the standard of food is awful

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Sorry that you were disappointed Carolyn, and that you chose not to speak with me directly during your 4-night stay with us. Our current menu is different from the norm with a selection of popular dishes. The takeaway style pizza has proved very popular, of course if you had preferred this to be served on a plate one could have been provided upon request. I appreciate your acknowledgement of the team who are, as you say, working exceptionally hard at this challenging time within guidelines and parameters that are very different from the norm. I assure you that we do not treat covid as an excuse for anything, we are very much looking forward to a time when we are able to operate without covid secure restrictions, in the meantime we take our responsibility as a covid secure hotel exceptionally seriously and all decisions taken have the safety and wellbeing of our guests and team members at their heart. Best wishes, Nathan

"Using COVID-19 as an excuse for poor service"

1
J77744, Birmingham. 23/08/2020

Booked the booked for 8 nights with an executive Room. Had to change rooms once as room 1 was very dark and noisy. Stayed in one room for 1 night. Changed to another room which was a lot better more light and bigger for an 8 stay. Due to government guidelines you have to wear a mask (which I completely understand, but because of the layout of the hotel you and the staff are the only ones wearing a mask because you have to go through the bar area were the guest are not wearing a mask because they are drinking or eating. I found this every odd as I was then protecting them but they were not protecting me. Breakfast is either a Cooked English (small scoop of beans, one bacon, one sausage, 5 mushrooms, 1 egg (sunny side up), vegetarian cooked (smaller scoop of beans, 5 mushrooms, 2 vegetarian sausages) all sounds good but it has been sitting on a hot plate so is not hot, when the waiters brings it to you is luke warm. The hotel does not offer buffet service because of the Virus but is quite happy to plates made up in the kitchen sitting on a hot plate. There was also a continental plate that they will serve this was just laughable. Of course you could also just have cornflakes and milk however the milk had been sitting on the table for a long time so again the milk was not fresh. Oh and if you like toast you will be disappointed as they don't serve it. When asked why they couldn't give an answer and said it was due to the COVID-19 situation and there leaning everyday. Plus you need to book for breakfast and for the first couple of days it was at 11am this should be told when booking as 11am is really late. The hotel has reduced cleaning staff so the bedding was never changed I had to do this myself. When you did ask for coffee and toiletries they seem to be very hard to get the cleaners always looked very harassed. The room was never hoovered even though we asked for it to be hoovered. When We did get new towels the cleaners would not enter your room and put them on a table they would leave them on the floor exposed to anyone coming in and out of the corridors this to me is very unhygienic and is not helping the COVID-19 situation. The hotel seems to be very comfortable in charging you Premium rates but delivering half the service. I would not recommend staying at this hotel unless you are happy with receiving poor service. Overall if you want to stay in this hotel expect not to get good service this hotel seems to be using COVID-19 as an excuse not to deliver good service.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J77744 I note that you booked an Executive Room for your 8 night stay with us last week and on arrival requested a change of room due to location and noise you feared hearing from adjoining rooms. A number of room locations were shared with you and you settled upon a Deluxe Room. As a gesture of goodwill, the manager with whom you were dealing with at the time waived the £40 per night upgrade fee for this room for the remainder of your 8 night stay. As you say, guests are required by Government to wear face coverings when moving around the hotel, the only exemption being when you are seated in the restaurant or bar with drinks or a meal. When passing through these areas guests are required to wear face coverings, it is very easy to pass through our bar whilst maintaining a minimum 2 metre social distance from guests who are sitting at tables and we do trust guests will take their own responsibility for this in line with social distancing guidelines. Having offered a grab and go breakfast bag when we reopened the hotel in July, we are pleased to have been able to move to offering a plated cooked or continental breakfast in the restaurant. With a self-service buffet not currently permitted, breakfast is limited from our regular offering, also by the need for us to limit restaurant capacity at any one time whilst also maintaining social distancing between tables. Sittings for breakfast are bookable on the hour and this allows time between sittings for the team to clear and sanitise the restaurant. You are correct in that popular times do fill up quickly and guests are able to book prior to arrival by contacting the hotel reception if they so wish. As explained in the pre-arrival and welcome communications, the restrictions on our housekeeping service are in no way related to staffing numbers. This is a direct action as part of our covid secure guidelines to minimise the possible transmission of Covid-19. No team member will enter an occupied guest room after check-in and this is for the protection of our guests and team. For guests such as yourself staying with us for 5 nights or more, housekeeping can be requested, and we have a procedure in place for you to vacate the room 30 minutes prior to a team member entering to carry out a clean and service whilst wearing appropriate PPE. New towels and guest supplies are freely available from Reception and can also be delivered to your room at any time, these will be left outside the room in a bag for your collection. I regret that your stay with us fell short of expectation and that you chose not to raise any concerns with me directly during your stay, indeed the manager who looked after your arrival also recalls speaking with you several times during your stay but at no time did you raise any further concern with her. Respectfully, however, I make no apology for the extensive measures we have in place to operate our hotel safely at this time. As a covid secure hotel, our risk assessments and procedures have been independently audited and reviewed by Quality in Tourism who have awarded the hotel with their Safe, Clean and Legal accreditation for 2020/21. We also have the Visit Britain “We're Good to Go” award in response to the measures in place. We all look forward to a time when we are able to operate without the restrictions placed upon us by Covid-19 and I absolutely assure you that at no time are we using the ongoing global health pandemic as an excuse for anything. All decisions taken at this time are with the overriding priority of ensuring the safety of our guests and team members. Best wishes, Nathan

"Was ok"

3
rachaelcrook2, Basingstoke, United Kingdom 21/08/2020

Stayed for 2 nights mid week in August with my partner. A bit disappointed on a number of things - 1) when we arrived we tried to book in for dinner but only a 9pm slot was available, which I felt was poor. We're new guests, we don't know how busy it might be and we wasn't advised to book prior to our arrival. When going to our dinner slot it wasn't in the diary and the restaurant was practically empty so we could've gone earlier and the menu is limited. I get it's to do with COVID but I think it's a poor excuse and it's expensive for what is. 2) the tables in the bar aren't cleared or wiped down before you sit down. There isn't enough staff and it's not fair on the bar tender as it's too much for 1 person to do. Someone should be cleaning and wiping while 2 other people serve as it's meant to be table service - there was a constant queue at the bar 3) the gym and pool were shut to guests - this was one of the reasons we booked this hotel then found it wasn't open to us which again I thought was poor 4) we had to pre book breakfast when we checked in - generally I don't know when I'd like to eat or what I'd like to eat so pre booking it was hard. Again the menu is limited and one day I asked for toast (it wasn't offered) and got it and on the second day no toast was available so I had a bread roll. The grounds are lovely and the staff are friendly and hardworking. I really best western hotels so it's a bit of a shame on this occasion

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your stay with us Rachael, I'm sorry that you were disappointed with the covid secure measures we have in place and the restrictions this places on our usual standard of operation. We do send a pre-arrival letter to all guests 24 hours prior to arrival with a recommendation for dinner to be booked in advance. This is due to limited capacity in the restaurant due to social distancing. I assure you there is no aspect of our business in which we treat covid as an excuse and this is true of the menu. We are currently operating with a limited menu, since reopening in July we have expanded this but are still bound by restrictions on supply and the need for social distancing within our kitchen as well as front of house. Having completed the refurbishment of our restaurant and bar during lockdown, we are working on our new menu concept and hope to be able to launch this later in the year. We are carrying out regular sanitisation of tables and the team will always endeavour to clear and sanitise a table before another guest sits down, we do ask guests to wait if the team have not yet had an opportunity to clear a table, we also encourage and recommend guests remain seated so we can serve at the table as opposed to joining a queue at the bar. We reopened our leisure club for members on 1st August and have been monitoring capacity of the online booking sessions to ensure we are able to operate the Club safely and within guidelines. I'm pleased to say this is going well and we anticipate being able to open up availability for hotel residents soon. Current messaging online and through our guest communication does advise that the pool and gym remain unavailable for residents at this time. Breakfast poses an even greater challenge than dinner in ensuring we are able to deliver a cooked or continental breakfast for our guests whilst limiting capacity within our restaurant and maintaining social distancing. This is the reason for asking guest to pre-book their time and pre-ordering either chef's cooked or continental. We are all very much looking forward to the return of the breakfast buffet and the relaxation of social distancing but in the meantime are pleased to have been able to expand our offering for guests to be able to enjoy a cooked breakfast in the restaurant as we appreciate how important this is to so many of our guests. I appreciate and agree whole heartedly with your comments about the team, they are working exceptionally hard as we all adapt to a new normal. I assure you that everything we do and each decision we take has at its heart the safety and wellbeing of our guests and team members. I do hope you will consider returning to stay with us in the future, perhaps when we are no longer bound by the restrictions enforced by operating under the threat of covid-19 so we may have the opportunity of restoring your faith. Best wishes, Nathan

"Long weekend away"

5
User 17/08/2020

We booked this hotel last min and arrived here at 9pm on (Friday 14. August) The staff are amazing so helpful and nothing is to much for them. The hotel is amazing and the grounds as you drive into the hotel is lovely. Room is so clean and bed was very comfortable, Breakfast was nice full english and unlimited tea / coffee. Looking to come back again soon.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review Peter, during these challenging times I know how much the team appreciate such recognition. They are working under extraordinary conditions as we all work hard to navigate our way back to some kind of normality and your feedback is greatly motivational to us all. We hope to see you again soon. Best wishes, Nathan

"VERY HOT ROOM no air con"

2
User 12/08/2020

The room was so hot for the 3 nights we stayed we could not sleep.It was like sleeping in a sauna spoke to reception several times all they offered was a 1950s desk mounted fan.TV did not work kept on cutting out.shaving light not working on mirror.Bathroom not clean from previous customer.cobwebs on the landing as you walk down the stairs great looking hotel but lacking on the attention to detail badly run.

"Great service"

5
User 09/08/2020

Under the very difficult circumstances with covid restrictions the hotel still offered a professional friendly and helpful service All the staff were excellent and worked very hard and they even managed my vegan food requirements and arranged a ground floor room Thank you to all the staff especially the waiting staff who had to work in masks or shields all the time

"Nice place"

4
David E, Newport, United Kingdom 09/08/2020

A nice place for famillies. Loads of space for children. Beds could be slightly more comfortable and a wider choice of food available, but this was under Covid restrictions so may have an effect on food. Service and friendliness was great.

"Mixed feelings "

3
223karent, Oxfordshire, United Kingdom 09/08/2020

Just returned from a one night stay and I have very mixed feelings. Firstly want to say a huge thank you to Charlotte, you were always polite, professional and charming even though you were very busy. A friend has booked us an afternoon tea and it was delicious and we ate on the terrace. Our room was spotless and a very comfortable bed. We had a lovely view over the terrace and a walk through the grounds was a delight. I do feel the restricted menu is very overpriced. £8 for a bowl of soup!!! You do need more staff. One person on the bar is not enough. Finally I do think a little more training for staff regarding speaking to guests regarding COVID protocols would be beneficial. It is not acceptable for a guest to be yelled at across the bar that they should be wearing a mask especially as they are medically exempt. Your breakfast staff when attending tables could use the word please when asking for cups to be moved closer for filling. These are exceptional circumstances and I appreciate it's a learning curve and I hope the comments are used in a positive way. Thank you.

"Great hotel"

5
Trotter966, Northampton, United Kingdom 07/08/2020

Just spent 5 days at this hotel with my husband and sons age 17 & 20. Beautiful building and huge gardens which include beautiful woodland with an unusual ring of trees and massive koi pond. I urge you to explore the gardens they are worth it, we also saw a wild deer. The rooms are comfortable although pillows are very firm and bed pretty soft. Bathroom looked new and updated but could do with a few touch ups. The breakfast was really good and food in general was very good. We had breakfast, lunch and evening meals. The menu is limited due to less staff in the kitchen and covid regs and sometimes food takes a little longer but overall it was very good food and all covid regs were put into place. Not everyone wore a mask in public areas but I did see staff challenge customers breaking rules. The staff were all lovely and friendly and always very helpful. The spa is closed due to covid but we will return when it's open to once again enjoy the hotel and the beautiful new forest. Thank you for a lovely stay.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review, thank you so much firstly for choosing to spend your staycation with us and secondly for taking the time to share details of your stay. I am so pleased that you enjoyed your time with us and I appreciate your acknowledgement of the team who are working hard at this time to operate within a whole host of new guidelines and regulations. It is so pleasing for us all to receive your recognition and appreciation. We very much look forward to welcoming you back for your next stay. Best wishes, Nathan

"A wonderful stay"

5
HelenaB401, Nottingham, England, United Kingdom 04/08/2020

This hotel has recently been refurbished and it is just fabulous! It has been done very well and looks magnificent inside. The service was excellent, they were very well set up for COVID and we felt very looked after and safe. I highly recommend it for a stay and I said regularly during the stay it must be fabulous for weddings (the building looks so grand and the inside doesn't disappoint). We loved it!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your review. It means a great deal to the whole team to receive such positive comments, specifically in relation to the measures we have in place in view of Covid-19. We do hope you will choose to visit us again soon. Best wishes, Nathan

"Poor service"

3
User 02/08/2020

The hotel is average. New decor in the bar area but rooms are very dated. The outdoor area at the front is good for kids to have a run around. When we went to the terrace at the back the tables wer filthy and cups/drink on every table which hadn't been cleaned, there was also a hose pipe laying around which we had to move because we have a 1 year old and it was a trip hazard. We had a good night sleep in the bed as was comfortable. Breakfast was terrible. People Quing for 10 mins without being acknowledged by the staff. When finally spoken to through out breakfast the staff was rude and this was repccuring through out the stay (Bar staff complaining to us about previous person not stocking bar for them pr cleaning tables). You could tell the staff wer stressed out and it reflected very badly on service levels. Also no toast or cereal with breakfast. Over all 3 stars but if i paid the going rate i would not be happy at all.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that you were disappointed with a number of aspects of your stay, the team are working hard in a challenging environment to deliver the best service possible and will be saddened to learn that your experience fell short. We will take your comments on board to support with our ongoing development at this time and I do hope you will visit us again soon. Best wishes, Nathan

"Glorious stay "

5
Juliaannethornber, Stowmarket, United Kingdom 01/08/2020

Firstly I'm bias because I love the area & the hotel's amazing grounds & location. The welcoming of all staff every time I visit is second to none & the re furbishment is exquisite what an absolute delight! The GM was as always on hand & approachable for anything. The staff was impeccable such a delight... & funny! A big thank you to George, Jesse & night porter who stayed with us all night (yes we were always the last in the bar) last but not least the chef ... my goodness... so we had dinner bed breakfast for 6 thats a 3 course meal each night and not one meal was a disappointment! My goodness the food was AMAZING! The specials the breakfast the three course dinner... stunning . We loved everything so I'll see you in November. Thank you for a wonderful weekend

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your lovely review, we are all so pleased that you enjoyed your stay with us and I know the team will take great motivation from your feedback. We look forward to welcoming you back in November! Best wishes, Nathan

"Wonderful. Couldn't have done more"

5
Julia W, Poole, United Kingdom 31/07/2020

My daughter and son-in-law got married during restrictive, stressful Covid times. They were told literally last minute that their wedding was on so then came the mad scramble. Chilworth Manor had been their wedding reception choice but unfortunately the Manor management had to wait for the go ahead too. Green lights!! Chilworth Manor bent over backwards for the bridal couple. They were absolutely fantastic. The managers and waiting staff couldn't have done more to help us all enjoy the day. Alright there were seating restrictions and stringent rules to follow but it all went super smoothly thanks to the never ending kindness and professionalism of the staff. They met our every demand and handled the Covid situation perfectly. Many, many thanks to the management and especially to the serving staff. You helped in a big way to make our day more perfect.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review, I am delighted that you enjoyed your meal in our restaurant on the occasion of your daughter's wedding and that you found the covid secure measures we have in place to be both comprehensive and reassuring. We hope to welcome you back for a proper celebration when it is safe to do so. Best wishes, Nathan

"Lovely stay"

5
Albia-Newton, Weston super Mare, United Kingdom 30/07/2020

A fantastic location in beautiful and peaceful garden surroundings Comfortable hotel with rooms at a good quality Staff were great and really hospitable and helpful The COVID-19 precautions that have been put in place and staff work hard to keep the place safe but welcoming Well done for all the hard work that has been put in by the team at this hotel

"Amazing staff and food"

5
charlottet292, Sheffield, United Kingdom 29/07/2020

I recently stayed here for my Aunties 60th birthday and it was fantastic. A very clean and well managed hotel. All the staff couldn't do enough for you and the manager, Nathan was incredible to make sure the weekend went without any problems and my Aunties special birthday was catered for. The food is amazing and they are all dealing with COVID so well to make sure all guests are safe.

"You won't be disappointed"

5
User 29/07/2020

I stayed here for 3 nights for my mums birthday and it was an amazing weekend. The hotel was clean and well presented. The staff were welcoming and friendly. The food was lovely and the afternoon tea was amazing. Will definitely be staying here again!!

"Perfect stay"

5
c0j0R, Southampton, United Kingdom 21/07/2020

Hotel has done everything they can to make customers feel comfortable with all the systems in place to keep distance they have got it right and everything is set up with clear instructions, plenty of hand sanitiser. Staff very helpful, room was perfect, lovely location with great strolls around the grounds. The Hotel has had a refurbishment which is just lovely. I would recommend anyone to visit this hotel you won't be disappointed.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely review, I am so pleased that you enjoyed your stay with us, we truly appreciate your support of our business at this time perhaps more than ever. I am particularly grateful for your acknowledgement of the team who are working hard to deliver the best possible guest experience whilst adjusting to changes in our own way of working. I appreciate your recommendation to all and we look forward to seeing you again soon. Best wishes, Nathan

"Coffee Morning"

5
User 19/07/2020

I visited with a very small group of other mum's from school for a coffee and a catch up. The hotel is totally set up for a safe social distance meeting. There were clear instructions with plenty of hand sanitizer available. The staff we very friendly and professional and maintained a safe distance at all times. We sat on the beautiful terrace observing the acceptable social distance rules. We all had a lovely time. I cannot recommend this hotel highly enough. I look forward to a return visit to fully enjoy all the hotel has to offer when the social distancing rules are relaxed further.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your kind review, I'm so pleased you enjoyed your get together here at the hotel and I appreciate your acknowledgement of the team who are working hard to adapt to our new way of working. I do hope we will see you again soon. Best wishes, Nathan

"Phil from Kent"

4
p_gooda, Harrietsham, United Kingdom 19/07/2020

Very good hotel. with excellent surroundings, friendly and welcolming staff, good food and accomodation. Easy access to New Forest and surrounding attractions. We would deffinitely use this hotel again.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review Phil, I'm so pleased you enjoyed your stay and appreciate your kind comments about the team. We are already looking forward to your next stay and will work hard to deliver a 5-star experience for you then. Best wishes, Nathan

"Disappointing"

2
User 16/07/2020

COVID restrictions meant that we were misinformed as to what our breakfast would be- we expected a full english breakfast as advertised but were instead offered a disappointing brown paper bag containing an orange, a pre-packaged pastry, a small carton of juice and a warm yogurt. I understand that they needed to do an alternative breakfast due to the restrictions, but this was utterly underwhelming. We also dined at the hotel's restaurant, and we were originally disappointed at the extremely limited menu, and unfortunately it didn't end there. At first glance, the burger I ordered seemed ordinary, until I discovered that the ‘onion relish' that accompanied the burger was in fact strawberry jam. Unfortunately the spa was closed, so I have no comment on that. The hotel room was clean and the entire building was COVID prepared and professional. Staff were pleasant.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am saddened by your review and am sorry you were disappointed with your stay with us at this challenging time. Since reopening our hotel a couple of weeks ago the team have been working exceptionally hard to rebuild our business in a controlled way. We have a wealth of information on our website and social media channels about the current limitations to our service and I'm sorry that you were not aware of these prior to arrival. All guests also receive a pre-arrival email from myself detailing all of the measures we have in place, I believe your reservation was made via a third party agent and so in the absence of us having your direct contact details, we do rely on them passing on specific information at time of booking. I appreciate your acknowledgement of the cleanliness and Covid secure measures we have in place throughout the hotel, the reduced menu and breakfast offering are related to this as we carefully monitor capacity not only with our front of house areas such as the restaurant, but also within the back of house space and kitchen in order to ensure a safe working environment for our teams. We are continually reviewing and developing our offering as we are confident in being able to do in a safe and measured way. Best wishes, Nathan

"First Day Back!!"

5
Davidctc, Middlesbrough, United Kingdom 06/07/2020

Having previously stayed at Chilworth Manor Hotel I knew what to expect, excellent parking being a major aspect for me. My stay was on the first day of opening after lockdown so met with a lot of social distancing measures. The staff coped admirably and pleasant throughout. The restaurant menu was a little restricted and social distancing made you feel somewhat isolated. However that was not the fault of the hotel, but the law. Breakfast too limited to a few items to take to your room. I am one of the folk who always want to have a full English Breakfast when staying in a hotel! So again the hotel doing their best under the constraints they have to work too. Complaints at this juncture would be somewhat churlish. As normality resumes so will normal service. In summary the staff and hotel coped very well in these unprecedented times, and thank you.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review David, I am pleased you enjoyed your return stay over our reopening weekend. It certainly has been a different experience for us all and I'm immensely proud of the way our whole team have adapted to our new way of working, and indeed of our guests who have been really supportive of the measures we have put in place to keep everyone safe. We are constantly reviewing these and hope to continually develop our offering further as Government guidelines allow. We all look forward to seeing you again soon. Best wishes, Nathan.

"Very good place, beautiful green area."

5
Vladimir_Led, London, United Kingdom 18/04/2020

We stayed there in the middle of March, the lobby area was undergoing some renovation works, but we were advised about it prior to arrival, so it wasn't a major issue for us, our room was very comfortable and clean. At the entrance we were impressed by the beautiful garden. The meal was also very good. The back garden has a picturesque pond. Although the hotel management needs to do something about the steps and the path leading down the pond and the reservation area further down, as you can get ankle deep in the mud there. Otherwise everything else was perfect. Would stay there again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your stay with us. We hope to be able to welcome you back to Chilworth Manor in the very near future.

"Over for treatment so not a holiday"

1
jeanninerose37, Jersey, United Kingdom 25/03/2020

We arrived to a total building site and were not informed before hand ! The food was really poor and totally over priced and confirmed by local people who said they use the local pub instead ! The grounds are fabulous but not worth staying there for that as the rest of the experience was stressful and expensive as had to eat out everyday ! Fire alarms going off all the time when people have showers , the management not willing to speak to you when you want to complain and ask for a refund , I would not in anyway recommend this manor to stay or eat in !

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jeanninerose37, Thank you for reviewing your stay with us, I am sorry to see that you were disappointed with a number of aspects during your time at the hotel. I note that you had been staying with us for a couple of weeks and you don't appear to have raised any of your concerns with us prior to your departure, had you done so the team and I would have welcomed the opportunity of discussing this with you and addressing your concerns. I am sorry that it was necessary for us to cut your stay with us short due to the Government instruction which was issued earlier this week for hotels to close. On the day of your departure myself and my senior management team were working hard behind the scenes in speaking with our team and coordinating the hotel closure on the back of the Prime Minister's announcement the evening prior and I'm sorry not to have been available to speak with you personally about your enforced departure. Our duty manager was readily available and I believe spoke with you on a number of occasions prior to your departure, although she has no record of the points you have raised in your review having been discussed. I appreciate the nature of your stay and I am sorry for any additional upset caused by the closure of our hotel prior to the end of your stay. We face unprecedented challenges to which we have carefully followed Government guidelines not only for the wellbeing of our team but also our guests. I do hope that you may consider returning to stay with us again here at Chilworth Manor during better times in the future. Sincerely, Joe Lythe Operations Managed

"Would like to visit again"

4
940stuartc, Eastbourne, United Kingdom 22/03/2020

Spent Saturday night at the manor which is perfectly placed for the new forest. It has very nice looking gardens obviously not at there best at the moment but a few months time I'm sure a lot different. There having some alterations carried out at this time so there was a bit of a wait for food but not terrible,when it came it was very tasty and well cooked.The bar area was very makeshift so spending any time there was not an option.The staff were very friendly and professional especially the maitre de. So in conclusion would like to go back in the better weather and when building works complete.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 940stuartc, Thank you for your review. I am delighted to see you enjoyed your stay with us & I do hope you will choose to return to the hotel in the future. Sincerely Joe Lythe Operations Manager

"A wonderful hotel in an outstanding setting"

5
User 20/03/2020

The standard and facilities of our room were outstanding. The staff attentive in every respect and the food of the best standard. Apart from the building itself, we were able to amble around the many acres of woodland, gardens and meadows, not forgetting the large lily padded lake. With the thousands of daffodils throughout these areas plus the wildlife a wonderful sensation of peace and for us the sun on our back gave an unforgettable visit, never like experience with a hotel visit in our long lives!! Worth more than the three star rating.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Elatedjen, Thank you for your review. I am thrilled to see you enjoyed your stay with us & for your kind words about the grounds & the hotel . I do hope we will be able to welcome you back to the hotel very soon. Sincerely Joe Lythe Operations Manager

"Major Rennovation Works!"

1
ajhce2020, Southampton, United Kingdom 19/03/2020

We were viewing the hotel as potential wedding venue, and no one thought to mention the fact that rennovation works were taking place, we arrived to a tempoary reception and bar (in a corridor). Massivly dissapointed as had been in contact with members of staff prior to booking, had they said wait a few weeks and the works will be completed i would have booked for a few weeks time. Very unlikely to use this as our wedding venue now. The room was lovely though and i cannot fault the wedding planner we met.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ajhce2020, Thank you for your review. I am sorry to see you are dissapointed after your recent stay with us. I have responded to your other review directly. Sincerely Joe lythe Operations Manager

"Refurbishment "

4
HelenO178, Carshalton, United Kingdom 19/03/2020

Overall a lovely stay. Staff polite & friendly. Room immaculate and grounds well kept. Breakfast lovely my only moan was the coffee left for us in the room we dined in (big vat of it for self service) was lukewarm. We didn't bother the staff as they were very busy. I'm sure if we'd asked a fresh vat would have been given. The rest of breakfast was lovely...hot and good selection very tasty. Car park very busy. I only gave 4/5 stars due to the refurbishment work. It's not the fact there was work being carried out but the fact we weren't warned of this prior to arrival. Would definitely visit again when hotel has completed all its work.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HelenO178, Thank you for the review. I am sorry to see you had issues during your stay but I do hope we can welcome you back to the hotel soon. Sincerely Joe Lythe Operations Manager

"Beautiful gardens "

5
sassylady2016, London, United Kingdom 18/03/2020

This has lovely grounds lovely building . All the staff were amazing very welcoming Adam and Vic on reception were very helpful done a great job . In the restaurant a young lady Charlotte was our waitress , she was extremely busy but didn't stop smiling and great service . The evening meal mixed grill was cooked to perfection hot and tasty . The breakfast was a bit hit or miss , but understood due to building works the chefs were under pressure. Good size rooms clean and decor good . Great stay and will return once all work is completed .

"Will be better when refurb is completed"

4
janicev820, Eastleigh, United Kingdom 16/03/2020

We stayed at the hotel for 1 night as were attending an evening function there. The hotel is undergoing quite a lot of refurbishing at present so there was a temporary reception area and galleried lounge/bar area was ‘off limits'. But the event was very good and we couldn't fault our room (no. 107). Staff, food etc were all good and we would certainly stay here again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear janicev820, Thank you for your review. I am delighted to see you enjoyed your stay & I do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Renovation works may affect your stay"

3
elswickian, Preston, United Kingdom 12/03/2020

Stayed for three nights. Prior to arriving we were not told there would be a lot of refurbishment taking place during our stay. There was no noise but be prepared for a long walk through (usually off limits) corridors. Breakfast on first two days was in a function room outside main hotel. We went down at 9.00am and the breakfast buffet had been well picked over, nothing replenished. On our last day the dining room re-opened (for breakfast too) and looks nice - it was pure chance that we found this out, by chatting to the barman. Staff friendly. Room was perfectly adequate. The one and only lift is very old, quite clunky and slow. The bar has been temporarily set up in a side room/corridor. A little “Fawlty Towers” at times. The car park has lots of overflow parking (gravel/mud/puddles) whilst contractors use the tarmac car park at front of hotel. At night, this area could do with being better lit. I imagine once all works are completed it will be lovely, the grounds are extensive and in better weather would be worth exploring. We will book again once works are completed.

"Convenient For South Coast/New Forest"

4
macksennett, Hertfordshire 11/03/2020

We stayed at this Hotel for a weekend break to celebrate our wedding anniversary. We got a good deal through Secret Escapes and were generally very happy with our stay but there were a few inconveniences. Unknown to us the Hotel is currently undergoing a major refurbishment programme so not all is how it should be. The reception is temporary and set off a hallway and filling out forms on a table cloth makes the pen go through the paper. The temporary bar is on tables in a corridor and does not lend itself to relaxation. The main focal point of the Hotel. (Bar/ lounge area) is currently out of action which is a shame because it is beautiful. We found the restaurant a little noisey as there is no carpet and at the moment no decorations as it has just been painted. The food is good and the staff are friendly but on Saturday night it could not cope with the numbers of people who turned up (too many booking for a 7.30 slot) Tje duty manager Dave came to the rescue and gave free drinks to appease those queuing and we had a free bottle of wine with our meal. Dave even helped waiting on tables to sort out the problems. We loved The Club (pool, sauna, steam room and jacuzzi) with all facilities. Our room was on the top floor and we were pleased with its pleasant garden views and comfortable bed. The bathroom was small but adequate but be aware that the water pressure on the top floor is poor. Taking a shower is slow enough but I wiuldpeant to run a bath. Our wardrobe had a hinge missing which meant that it couldn't ever be closed which is a bit annoying. At breakfast the plates were cold for the hot buffet queue and at the end of the hot food they had the bread and toasting machine. This meant that by putting hot food onto a cold plate and then having to wait for the people ahead of you toasting their bread, by the time you got back to your table your food was cold. There is no fridge provided in your room or free bottled watetybut the tea making facilities were welcome. All in all we enjoyed our base for the south coast and New Forest and would love to see it when it is all completed.

"Wonderful stay"

5
Denise K, Gosport, United Kingdom 05/03/2020

We booked ourselves a last minute Valentines treat, and wow what a treat it was. Great service from start to finish. Room was lovely, meals were top notch and from our arrival to check out could not fault

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Denise Thank you for your wonderful 5-star review, I am delighted that you enjoyed your Valentine's break with us and do hope you will choose to visit again soon. Sincerely, Nathan - General Manager

"Beautiful hotel and excellent service from Dave on reception"

5
953EmmaD953, Newquay, United Kingdom 26/02/2020

After a very long journey I arrived late in the evening and was given a very warm welcome from Dave. Nothing was too much trouble and I enjoyed gluten free room service I'm my immaculate bedroom. Highly recommend and thank you again for your outstanding customer service.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 953EmmaD953 Thank you for your 5-star review, I am delighted that you enjoyed a warm welcome and that you enjoyed your stay. I appreciate your kind comments and do hope you will choose to visit us again soon. Sincerely, Nathan - General Manager

"Terrible stay. "

1
CarolineH453, Bournemouth, United Kingdom 23/02/2020

Stayed here with 5 friends on 18th/19th January for a spa break celebrating a birthday and a friend visiting from Australia. Still waiting for a response from management regarding our complaints! First of all, one of the beauty couches collapsed during my friend's treatments! She was injured and no first aid was offered and no accident form was done. We were booked for dinner at 8pm and ordered drinks and dinner - we had to wait an hour for the drinks and 90 minutes for our food. The food was awful and bland, my satay curry had no taste and was like a jar sauce. My warm brownie came out cold! We waited a further half hour for our second round of drinks. Staff did not care about the wait and had a flippant attitude. When we complained the next morning (when Management were back!) I was told by Jamie that I'd get a response from the Operations Manager. I'm still waiting! We did get our drinks refunded, which helped. But our celebratory weekend was ruined. Do not stay here.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CarolineH453 I am sorry that you were dissatisfied following your spa break with us in January. I do have a record of the incident to which you refer and I do assure you all appropriate paperwork and follow up was completed. I am pleased to note that your friend wished to continue with her treatment and that she did not require any first aid assistance from our team. Our Club Manager has been in direct discussion with your friend following her return to Australia, he was unaware that you were also expecting further follow up so please do accept my apologies for any miscommunication. Should you wish to discuss this matter further please do contact me directly here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan - General Manager

"Good value, good food, friendly staff and beautiful grounds"

5
angelao87, St Ives, Cambridgeshire 22/02/2020

My husband and I took my mother-in-law for a birthday treat-spa treatment, hotel stay with 3 course dinner and breakfast included. The spa was fine but some of the staff definitely had better efficiency and people skills than others (buck up males!). The pool was a good size and temperature and there was also a sauna, steam room and whirlpool with plenty of chairs and loungers when I visited. In the hotel, room 105 has side views of the gardens and the rooms were clean, warm and comfortable with everything you could need at hand. I particularly liked the full-sized cups and generous sized toiletries. The menu for the evening meal had a good variety and was all tasty, generous and nicely presented. Our waitress, Emily, was lovely, very knowledgeable, professional and fun, thank you! The gardens were lovely, much bigger than the photos show, with lots of different pathways to explore. The pond area had daffodils, crocuses and snowdrops all blooming around it when we went. I can imagine it would be a beautiful spot to have afternoon tea or hold a wedding reception when the weather is warmer.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear angelao87 Thank you for your 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about your room and the team, in particularly Emily who I'm sure will be delighted with your feedback. I do hope you will choose to stay with us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Chilworth Manor"

5
User 20/02/2020

We stayed at Chilworth Manor for two nights for our 20 year anniversary. We had a wonderful stay. We received a very warm and friendly welcome from Jo, who recommended nearby places to visit while we were there. Our room, number 19, was very spacious, clean and comfortable. There were building works happening but it was discreet and we hardly heard any noise from it. The restaurant was in a temporary location due to the works but the staff worked hard and service was to a high standard. We needed gluten free meal options and the staff were helpful and knowledgeable regarding what would be suitable, there were plenty of gluten free choices, even on the desert menu, which is unusual in a lot of places. We didn't get chance to explore the grounds but would love to come back in the spring or summer months when we are told the gardens are very impressive and when the refurbishment is finished.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear debsjackson1 Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the team and food options.I appreciate your understanding also during our current refurbishment works, the team are working hard to minimise the impact on our guests and I'm pleased that you found this to be discreet. You will have to come back in the Spring so you can explore the grounds, the Rhododendrons are at their best in May! Sincerely, Nathan Chart - General Manager

"Excellent staff and beautiful hotel."

5
User 17/02/2020

We stayed at the hotel as a family member was at Southampton hospital. The staff were amazing, so compassion yet professional. For a major chain the staff run it like a small family business. The hotel is beautiful. Food fantastic. Adriana, Sheila and Bob are a credit to the hotel, thank you so much to you all.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear lynnewH548PP Thank you so much for your lovely review, I am delighted that you enjoyed your stay and appreciate you taking the time to recognise Adriana, Sheila and Bob, I know they will take great motivation from your comments. We hope to welcome you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Birthday Weekend"

5
ian740, Eastbourne, United Kingdom 17/02/2020

A very comfortable and friendly hotel with a good restaurant and bar. We sat by the fire during Storm Ciara and relaxed with afternoon tea, rounding off the day with a well prepared meal. The next day we were able to get some good walking in both the grounds and the local area. An ideal way to spend time with family in great surroundings.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ian 740 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your birthday weekend, many happy returns from us all. I do hope you will choose to visit again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Lovely "

4
shnb1965, Lancing, United Kingdom 16/02/2020

Had a very pleasant stay, lovely room very good dinner and breakfast, would recommend to anyone looking to stay in the area, lovely setting in ildilic surroundings with use of spa and pool on site good value for money

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shnb1965 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your break and appreciate your kind comments about breakfast, dinner and our leisure facilities. We very much hope to see you again soon. Sincerely, Nathan Chart - General Manager

"An excellent mansion, 4* hotel with good service"

4
DelioAlmeida, Coimbra, Portugal 15/02/2020

The Manor is beautiful, has an excellent bar and restaurant, very beautiful gardens, and is right at the center of the southampton science park. I recommend it for business and family. Price is around 95€ per night. Restaurant is good.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DelioAlmeida Thank you for your review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the bar, restaurant and grounds. We hope to see you again very soon. Sincerely, Nathan Chart - General Manager

"Excellent hotel for the orice"

4
andymT9548NL, Hereford, United Kingdom 14/02/2020

Had a two night B & B break on a special offer with dinner on the first night. All was good - reasonable room, nice dinner, good bar area and a swimming pool in the adjoining spa club. £99/night for two with dinner is reall good value. Helpful staff too. If I had to criticise anything it was that the matresses are getting a bit tired so some new ones after the major renovations would be welcome.

"Hospitality "

5
User 13/02/2020

I'd like to thank Nathan for accommoding me on 7th Feb for the hospitality awards. Your hotel is beautiful, the room was faultless, your staff were friendly and helpful and welcome pack was a nice touch. Congratulations to Rhys who won in my category. Once again a big thank you for letting me stay at your wonderful hotel, I had a great time.

"Solo Spa Break"

5
tvincent006, Bristol, United Kingdom 12/02/2020

Had a quiet and relaxing break here. Great facilities (pool/sauna/steam room) pool was busy at times. Spa treatment was excellent. Treatment (facial/body wrap/massage). 3 course evening meal was exceptional. Poor weather prevented any outside adventure.

"Awful food, service and amenities"

2
User 11/02/2020

Arrived to be given complex directions to our room in this massive building, no one showed us to our room. Paid for exuctive suite and it was a bog standard, small room. Lamp didn't work and ceiling lights was like holding a candle in the dark. Bathroom door broken and locked me in several times, curtians broken and didn't shut properly. Ordered breakfast to our room in the morning and it was DISGUSTING. Scrambled eggs were FULL of black clumps of grime off the pan. Missing items and all stone cold. Shower had no shower curtain. Spa was actually a leisure centre across the other side of the road and was rubbish also. Only good thing about this stay was the bed was comfy and clean.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear styleslouisa95 I am sorry that your recent stay did not meet with your expectations. The reception team would have been pleased to arrange for a team member to accompany you to your room had this been requested, with 97 bedrooms we do not, as standard, automatically escort guests to their room. I note that you booked an Executive Room. This is the first of our upgraded room categories which include Executive, Superior, Deluxe and Suite. These rooms are all located in the original Manor House and are therefore unique in their layout. Our Superior and Deluxe Rooms offer additional space to the Executive and our Suites provide the largest floor area. The shower screen in your room is in place of a curtain, I will ensure the other points you have highlighted are reported to our maintenance team so the room can be checked. I do apologise for the issues you experienced with your room service breakfast, I hope you had the opportunity to discuss this with our duty manager during your stay so that they could make amends. The Club at Chilworth Manor is located in a separate building from the hotel, just a short walk from our main entrance, but still within the boundaries of the hotel grounds. Hotel residents are able to enjoy complimentary access to the facility. I do hope you will consider staying with us again in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Mixed feelings !!!"

3
panbear139, Dursley, United Kingdom 11/02/2020

Beautiful manor house interesting history . Beds hard, staff offered mattress toppers but then said later they didn't have any. First am brekkie was good enough the 'freshly baked ' pastries were dry and def not made fresh . Hash browns really nice, rest just nice enough, would have liked to see proper English china , jam pots, tea pots etc , instead very basic tin tea pots and sachets of french jam no marmalade nothing local !! Come on guys, this is full English breakfast in a manor house we need english marmalade!!!! Many complaints heard on second morning dining room being refurbished so in a suite instead, it was a disgrace everyone was complaining scrambled eggs had brown bits mixed in and everything was dry and overcooked . We got a refund. We both suffer back problems , if you do, my best advice is use premier inn there are 2 in the area lovely mattresses always on double beds and if family room e.g. 2 beds the small one will be a bed settee with a mattress topper still more comfy than chilworth who stated all beds are the same so no chance of upgrade either. We were in too much pain to use the spa club which is separately owned but free for guests .people wanting to visit for a swim have to pay £25 for the day as it's a private club. Nice rooms for functions wood paneling and balcony around the main hall is special. Architecture plans for renovations in 1904 framed in hallway a nice touch. Food and bar prices too high. Will try to add pic to this review. Manager at breakfast offered excuses no apologies. Guest room we stayed in was basic and small Overall lovely very old major house , sadly poorly managed , it could be so much better it's a 3 star it could be 4 or even 5 if they added some quintessential English touches . There were some foreign guests we saw at breakfast they were chuckling like they couldn't believe what they saw I cringed. one man said to server "I have no words to describe" (the Brown scrambled eggs). We relocated our third night to a premier inn who were so accommodating considerate enough to get our room ready early and give us extra pillows. Sigh of relief as we sank into the Lovely beds .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear panbear139 I am sorry to see you were left with mixed feelings following your stay with us at the weekend. As you mention, our restaurant refurbishment commenced midway during your stay and so breakfast was served in our Coach House from Monday. Being the first morning of operation in this space we did quickly identify some challenges with the equipment used to present the eggs, thank you for sharing your observations. The team did offer to cook some fresh eggs from the kitchen and I'm sorry this was declined. I am pleased to advise that the issues have been addressed by our team and once again my apologies for any disappointment you experienced. As we shortly relaunch our main restaurant we will be reviewing all our menus and so we will ensure your feedback is taken on board. I note that you booked a standard room via Booking.com, do please consider staying with us again and book directly with our reservations team so that specific requests in relation to your mattress softness in particular can be addressed. All of our premium rooms within the Manor, ranging from Executive to Suites, have new beds and mattresses and we operate a rolling programme of replacement for mattresses through our standard room category as required. The mattress in your room has not been identified as in need of replacement, however I will ensure this is checked to ensure this is simply a matter of personal preference. We would have welcomed the opportunity of arranging an upgrade for you to the Manor and I regret your decision to decline this in favour of leaving the hotel. If I may clarify, The Club at Chilworth Manor is owned and operated by us. It is located a short walk from the hotel main entrance. It is a private members club to which hotel residents have complimentary access for the duration of their stay. This includes full use of the swimming pool, steam room, sauna, spa pool and gym. Once again, my apologies that things did not work out on this occasion, I do hope you may consider giving us another chance, it would be our pleasure to welcome you back. Sincerely, Nathan Chart - General Manager

"Disappointing "

3
Farseer, Tadley, United Kingdom 06/02/2020

We stayed for one night in early February, having booked through booking.com. Maybe this was the reason why our Deluxe Double faced the rubbish bins, and the car park, and was cramped and noisy - a corner room. However, everything was clean and tidy, with a decent sized bathroom with bath, and we were only staying overnight. Next morning, though, a queue of 14 people for breakfast. We were eventually channelled through to another room, down a side passage and away from the breakfast room. Tables with white cloths and nothing else - we had to import cutlery and crockery from the dining room. We ordered tea and coffee, as did other people in the room, and it was left on a side table - we were not told it had arrived, and ended up having to eke it out with the others. We never saw anyone official again, and found our hot food cold by the time we got it back to our separate room. Several of the items for breakfast had already disappeared by 9.30 am - grapefruit segments, croissants, etc., and when asked for more, the staff said no more would be available. So, all in all, not a pleasant stay. Gorgeous place, and beautiful surroundings, and a nightly rate which reflects this. We didn't feel that we had value for money, which was a shame.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Farseer, Thank you for your review, please accept my sincere apologies for any shortcomings you experienced. Having check the reservation i can see that your booking was for an executive room & not a deluxe which would explain why it may be smaller than you expected and not with views over our grounds. Your comments regarding breakfast will be passed on to the Restaurant & Bar Manager for their review. I do hope you will choose to return to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Weekend getaway"

4
MillieWindsor, Windsor 02/02/2020

We arrived with friends at Chilworth Manor later afternoon and was greeted by Dave, the Manager, very helpful, cheerful and accommodating. He confirmed our dinner reservation time as we checked in. We had two Deluxe Rooms facing the gardens. Very clean and spacious throughout. The bed was extremely comfortable. Dinner in the Restaurant was busy, the food was very good. and it catered for our friends' additional requirements. We decided to have liqueur coffees in the lounge which caused a bit a of problem as the barman had never made them! Another manager however did and despite being slightly cooler than they should have been, were very nice. Breakfast in the morning was very busy with lots of people waiting for tables. There were a large number of larger tables and people did tend to linger. Our table was to the side of the restaurant and although the position was not ideal, Dave the manager coped with a very chaotic situation professionally and with kindness. The breakfast was self service, but the hotplates were regularly topped up with more hot food. The fresh granary bread was delicious. Thanks for a lovely weekend. Dave you are an asset to the Hotel!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MillieWindsor, Thank you for your review. I'm delighted to see you enjoyed your stay with us & for your kind words about Dave , I look forward to being able to welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"A lovely break away"

5
Mandt1, Canterbury, United Kingdom 30/01/2020

Despite the cold January weather we received a lovely warm reception on our arrival for a two night break. All the staff we met in the restaurant and around the hotel were helpful and exceptionally polite. That and our lovely rooms helped to make our stay a very comfortable and enjoyable one for my husband and I and our son. We look forward to returning when the weather is better and we can enjoy the grounds and surrounding area.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mandt1 , Thank you for your review. I'm delighted to see you enjoyed your stay and i will ensure i pass your kind words on to the team. I hope we can welcome you back to Chilworth Manor soon. Sincerely Joe Lythe Operations Manager

"Relaxing stay"

5
User 27/01/2020

Thoroughly recommended, beautiful location and staff were extremely helpful. Rooms were lovely and had everything you will need. Breakfast was superb with a really good range, from full english to continental.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Heather , Thank you for your 5* review. I am delighted to see you enjoyed your stay and i do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe

"Depressing and dated"

2
B6964VKpaulh, Lewes, United Kingdom 26/01/2020

A grand building which has been ruined by awful and tasteless renovations. Plastic laminate in the grand hall. Cheap blue lighting at the reception. The tennis courts are being used as a makeshift car park. The owners are in the wrong business! Breakfast was not even as good as a travel lodge. The veggie sausages were mealy and grim. No non dairy milks.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear B6964VKpaulh, Thank you for your review. I am sorry to see you did not enjoy your stay with us. I am unsure where the plastic laminate is in our bar area or the blue lights in reception but i will ensure maintenance check this. The old tennis courts have been out of action for a number of years much before our current owners took hold of the hotel and have invested heavily in us. We are currently undergoing a major ground floor refurbishment and i do hope you will choose to visit us when this is complete. I will ensure your comments regarding breakfast are passed on to the team. Sincerely Joe Lythe

"No fuss hassle-free stay"

5
User 26/01/2020

Everything was just fine at a very good price. Highly recommended. Friendly helpful staff, good room and a good breakfast. Would definitely stay again if I am in the area again. Will be looking out for other Best Western hotels in future.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Climber08018116753, Thank you for your 5* review of your stay. I'm delighted to read your kind words and I do hope we can welcome you back to the hotel in the future. Sincerely Joe Lythe

"Inconsistent:"

1
User 25/01/2020

A warm and friendly welcome from reception. The room was small and the furnishings dated. Dinner was a disappointment, the drinks took an age to arrive, they eventually followed the food, which itself was bland and unspectacular. The service was non existent. Not having been offered it, we requested the desert menu which never arrived. Retreating to the bar we observed the staff. There was a great deal if hushed talking in groups with downcast faces and shaking if heads. Altogether the worst restaurant service I can remember. Hopefully I will never return.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Chris C, Thank you for your review. Please accept my most sincere apologies for your stay not meeting our normally high standards. I will ensure your comments are passed on to our new Restaurant Manager to ensure this is looked into straight away. I do hope you will choose to visit us again in the future. Sincerely Joe Lythe

"Christmas Party Night"

5
brickwork82, Poole, United Kingdom 22/01/2020

My husbands company booked Chilworth Manor for their Christmas Party. What a venue. From the moment we arrived we were welcomed and checked in promptly. Walking into the bar area it was very festive with a huge tree beautifully lit and decorated. Our room was up the main staircase and although some distance from the bar what a treat. The room was large and spacious with a huge bed. We dressed and went to the bar to join the rest of the party. The food was delicious and hot. Although the chocolate pot was very sweet. The music was fab just a shame that we had to keep returning to the bar for drinks as there was no bar in the room. It meant that most people just stayed in the bar. We slept like babies in the comfy bed and has a delicious breakfast the next morning. The only niggle was someone had vomited right outside the main door and at check out time it still had not been cleaned up. Other than that smashing evening/stay.

"Spa Day"

5
User 22/01/2020

My friend and I did one of the spa packages and had a wonderful day. We were looked after from the moment we arrived! We were taken to the treatment area swiftly in the spa building and both had massages at the same time. We then had full use of the spa facilities which were all clean. We then had afternoon tea in the restaurant which was also lovely and the food was great! I would definitely recommend and all for a great price !

"Saturday night stay "

5
User 20/01/2020

Nice hotel clean but cold ! Room was a standard double witch was spacious and clean. Bar area was nice welcoming and warm. We never had any food so can't comment on that. Spa and pool were lovely , big pool ! Just note that pool and spa are off site and are separate from hotel just a couple of minutes walk away. Not much else to do in chilworth just a pub restaurant next door. Eastleigh and Romsey just a few minutes drive.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear RachelGO1 Thank you for your 5-star review, I am delighted that you enjoyed your stay with us at the weekend and I appreciate you taking the time to share details of your experience. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Not a warm welcome!"

3
malash100, Beccles, United Kingdom 19/01/2020

We were given a disability room (without requesting one), which meant the bathroom fittings and loo were all rather low. Otherwise the room was okay apart from one of the electric sockets which made strange sounds and the lights flickered. Our evening meal was average and, for the quality served, a bit over priced. The worst part of the evening was the coffee from the kitchen, it was awful. We should perhaps have had coffee from the bar. The reception staff were a bit grumpy but those in the restaurant and bar very nice.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear malash100 Thank you for reviewing your recent stay with us. I am sorry that you were disappointed with your room, had this been reported to reception it may have been possible for an alternative to be offered. I will ensure your feedback in relation to food is shared with Chef, we recognise that every guest has their own personal preference but do value feedback to help our continued development in this area. We hope to welcome you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Good breakfast"

4
Westlawns, Ambleside, United Kingdom 17/01/2020

This is one of my regular hotels. It is well situated in mature parkland near to the Science Park and with good motorway links. My comment here is that hotels periodically gain new staff, and this can be quite a challenge for the team, as people settle in. So I'd like to say well done to the catering team, especially on Tuesday, for preparing perfect scrambled eggs.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Westlawns Thank you for your review and for your kind comments about the team and, in particular, the scrambled egg that you enjoyed on Tuesday. I am delighted to see that Chilworth Manor is your hotel of choice when visiting the area, we very much look forward to your next stay. Sincerely, Nathan Chart - General Manager

"Relaxing place to stay with great food!"

4
sirbinman, Ramsgate, United Kingdom 15/01/2020

We enjoyed staying here very much. The hotel was immaculate throughout. My wife did struggle with the dim lighting in our room but this did not detract from our experience. We found the food to be top quality and plentiful, both breakfast and dinner really were first rate. Only slight disappointment was waiting to be served on Saturday night. Although we were not in a hurry, if I'm booked in for 8pm I would of liked to be told there was a 30 minute wait for my order to be taken however the food was so good it was a minor point. The staff here were all polite and even when busy did there up most to ensure people had a great experience.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sirbinman Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and I appreciate your constructive feedback. Sorry to see you experienced a slight delay in service on Saturday night, I'm pleased this did not detract from your overall experience. We very much hope to welcome you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Comfortable Stay in interesting old building"

4
car0line24, Bournemouth, United Kingdom 12/01/2020

We spent one night here on a shopping weekend away and it certainly met our needs very comfortably. We had booked a double deluxe room and requested a quiet room and we were very pleased. The room was certainly quiet, despite some creaky floorboards in the room itself, and the bathroom was modern and functioned very well. We enjoyed having the tea and coffee facilities and the bathrobes were an added bonus. I particularly liked to read the history of the hotel as I had studied at Southampton University myself and would have enjoyed a wander around the gardens had the weather been more appropriate. We used the leisure facilities and found the pool and sauna to be be a great facility. Breakfast was varied and tasty and certainly set us up for our onward journey. I would certainly return to Chilworth Manor if we needed a hotel in this area as it was both comfortable and very good value.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear car0line24 Thank you for taking the time to review your recent stay with us, I am delighted that you enjoyed your stay and I do hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"Good food, good facilities a little dated"

4
Nolly10, Milton Keynes, United Kingdom 12/01/2020

We came on a spa package. The hotel itself is very nice just a little dated in decoration. The main lobby could do with a revamp and the bedrooms could get a heating system upgrade. Saying this everything was clean and functional.the rooms were quiet. Our room was slow to warm up but by morning was very warm. The food was very good. We had lunch, dinner and breakfast. All food was very good. The service at dinner was not great: had to ask for drinks 2-3 times each time. 4 of our meals were missing an ingredient which we ended up getting when asked. Just could have been a bit better and apologies would have gone a long way. The spa facilities were very nice. Treatments were great. There was not a lot of places to lounge quietly as Saturday as a kids hour. So all nice but not as relaxing as it could be. So overall good but dependant on the experience you want may not be perfect for you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Nolly10 Thank you for reviewing your stay with us, I am pleased that you enjoyed your stay and appreciate your feedback in relation to some aspects of service which will be useful for the team in ensuring our continual improvement. I'm sure you will be pleased to hear that we will shortly be commencing the refurbishment of our reception, restaurant and bar area, further details will be announced on our social media pages as details are finalised. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"New year"

4
Sandie A, Little Marlow, United Kingdom 09/01/2020

Lovely hotel just a shame they fell down on New Years Eve . Food was good but really tables need to be cleared also no Bitter beer behind either bars and this is New Years Eve we did speak to a duty manager and she agreed unacceptable but come the evening nothing had been done and unfortunately not every one wants Larger or wine so have to say not impressed will definitely not be returning .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sandie A Thank you for reviewing your recent stay with us at New Year and apologies for any disappointment with regards to stocks of bitter at times on New Year's Eve. The bars were restocked at the earliest opportunity and I'm sorry this would deter you from choosing to stay with us again, I do hope you will reconsider. Sincerely, Nathan Chart - General Manager

"What a wonderful stay."

5
Pippa A, Belfast, Northern Ireland, United Kingdom 06/01/2020

Greeted by what can only be described as one of the loveliest receptionists I have ever had the pleasure to meet, Dave showed us to our room. We asked for an upgrade as it was a special trip for my daughter and I..which was promptly provided. The hotel is staffed by lovely, caring staff. The rooms are clean and cosy. The beds very comfortable.. in fact I can't fault the place apart from the dining room being a little too bright but that's personal taste. I think the foyer could be a little more luxurious but still a lovely place to relax and have a drink. We were so chilled we didn't even make it to the pool, gym and sauna. The wedding fayre was on the last day of our stay.. again nothing interfered with our stay and the staff as usual available at all times. Highly recommended. Thanks guys!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pippa Thank you so much for your lovely 5-star review, I am delighted that you enjoyed your stay with us and I know the team will take great motivation and appreciation from your kind comments. You will, I'm sure, be pleased to hear that our restaurant, bar and reception will be benefiting from a refurbishment which is due to commence soon, do keep an eye on our social media channels for more information. We look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"New Years Eve"

4
givenupwork, Southampton, United Kingdom 03/01/2020

We had the pleasure of attending the New Years celebration gala dinner at this hotel, on arrival we were met at the entrance by a friendly member of staff and directed to the function room where we kicked off with a glass of bubbly, followed by the serving of the meal, must say the meal was very good considering the amount of people they were catering for, good portions well presented and delivered hot, the evenings entertainment was first class a DJ and young guy called Liam White sang Michael Buble plus a selection of rat pack numbers, with a rousing hand waving rendition of Sweet Caroline by Tony White which got the whole room joining in, a very enjoyable evening.

"Such a disappointment."

1
jwtheo, Chesham, United Kingdom 02/01/2020

Just spent a five day break over the Christmas period at this Manor hotel and was so very disappointed with every aspect of the stay. The Bar and Restaurant staff were so very poorly trained and lacked any empathy with the residents. Although the hotel was decorated in the Christmas style, none of the staff seemed aware that it took place at all. The food, was at best, average, with only one day being offered a menu to select a choice of meals. On two days of the break, excursions took place and the main meal of the day was a buffet in the evening, the attending staff seemed unable to name each of the dishes. For the five days of the stay, no coffee or even a festive mince pie was served after each meal. The rooms were very basic and although the bathroom fittings all looked very new, they all had loose fixtures. My main disappointment was that the hotel was decorated to look like Christmas but felt like it was organised and run for April the 1st. Not an experience that I could recommend to anyone.

"Family Christmas"

5
HollyHouse2003, Guildford, United Kingdom 01/01/2020

We had a great Christmas break. Nine of us celebrated in style at Chilworth from the Afternoon tea on arrival to the hearty breakfast on Boxing Day. Despite being busy, check in was smooth and good natured. Our room was clean and comfortable and not too hot. Quiz on Christmas Eve was fun and the hot buffet was plentiful. Christmas dinner was well organised and enjoyable. Between meals we always found somewhere that would seat the whole of our group. A Christmas Day swim was an added bonus! Overall we had a lovely Christmas.

"A lovely stay"

5
Leahwicks, Eastbourne, United Kingdom 31/12/2019

So was abit off put by the negative comments that have been put on here. But we still came to celebrate our 1 year and new years eve. Our package included a standard double room, afternoon tea and we also had NYE dinner. Can I just say this hotel is beautiful inside and outside, the staff are very friendly and intentive to your needs. We had a warm welcome by the receptionist which is always nice. We then went to our room it was spotless (clean) and everyday our bed was made and we had fresh towels thank you to house keeping! We went out around the grounds which was beautiful. We then had afternoon Tea it was the best afternoon tea, George served us our cream tea with a smile and great service from him he was a perfectionist at his job whilst setting up the dining area for NYE. Over all our stay was perfect. Thank you to all staff members who worked over the NYE for making our time memorable.

"3-night stay"

4
hogflyer, Clevedon, United Kingdom 30/12/2019

Fourth time we have stayed at Chilworth Manor, we have always been very pleased. Room comfortable, helpful staff, good breakfast and bar meals. This time we had dinner in the restaurant on one occasion, wouldn't do so again. Little choice, expensive for what was on offer and two problems out of 4-meals. Both sorted but shouldn't have happened. Will we go again? YES

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hogflyer Thank you for your review following your recent stay with us. I am pleased that you enjoyed your stay and in particular I appreciate your kind comments about the team, breakfast and bar meals. Sorry to see that your experience in the restaurant on this occasion disappointed, we will work hard to redress this ahead of your next stay, so please contact me directly so I may have the opportunity of restoring your faith in this area, gm@@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Welcoming"

5
User 21/12/2019

From the moment I booked I was dealt with by two gentlemen; Dave & Bob. They worked at the front desk, they were such wonderful hosts! Information was provided, conversation was had, and they gave such warm greeting on arrival - nothing was too much trouble for them. The room they had specially chosen for us, was delightful. A two floored room with a bendy staircase leading to the bedroom overlooking the manor grounds and lake. Two made up swan towels on the bed, and a bottle of wine beside. We had food at from bar menu situated in the main lounge, we were served by lovely staff. I had the local game burger and my partner the chicken ciabatta - both were delicious! But I did have to remove the bacon from my burger as it was so overdone it was solid, my partner chips had been once cooked already resulting in them being very hard and inedible. On the other hand, my portion of chips was enough for the both of us. Thanks for a great stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ahaPeter Thank you for your wonderful 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about the welcome you received from Dave and Bob. I will share your comments regarding your meal with Chef, and I hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"chillworth manor"

1
Travel14865369444, Seaford, United Kingdom 20/12/2019

booked 4 rooms all very good stay here from time to time we are very happy with this hotel will continue to use this hotel when in southampton area have all ready booked for next year will try out spa next time

"Appalling lunch"

2
1939stella, Southampton, United Kingdom 16/12/2019

I had lunch with a group. It was preordered and prepaid and the menu choices had been made. My starter was chicken salad. I had to ask for salad dressing. An option was mushrooms in cream sauce. The waiters described this as mushroom soup. There was a long wait for the main course. Salmon was not available. Guests had chosen this in advance. They were offered hake or gnocchi. We sat, for a long time with an empty hot plate, until a meagre bowl of mixed vegetables was put on the table. The meats were served by the waiters. Both the pork and turkey were very good. My dessert was panna cotta. It was like a pink custard. Another wait for tea and coffee by which time many of the guests gave up and left. We'd all finished our tea or coffee before the mince pies came. By this there were few guests left. I certainly won't go there again. Not even for my wake!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 1939stella I am sorry that you were disappointed with your lunch earlier today. Unfortunately the feedback you have shared in this review was not received during your lunch, had it been the team would have been pleased to address this with you. I will, of course, ensure your comments are shared with Chef. The team appreciated the card and gratuity left by the organiser of your group and I regret your disappointment. I do hope you may reconsider visiting us again in the future. Sincerely, Nathan Chart - General Manager

"Awful "

1
hilarym718, Southampton, United Kingdom 16/12/2019

Bad food atrocious service definitely one to avoid. Had to wait three quarters of an hour between each course. They didn't have what I ordered as they hadn't bothered to order the fish so I had to eat gnocchi which was horrible.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hilarym718 I am sorry that a delay in the supply of Salmon by our supplier this morning led to disappointment upon your arrival for Christmas lunch with us this afternoon. I can confirm this had been ordered and was due for delivery prior to your lunch. The delay has been reported by our Chef to our central purchasing group. The team appreciated the card and gratuity left by the organiser of your group and I hope your disappointment over your choice of main course did not detract from your enjoyment of the event. Sincerely, Nathan Chart - General Manager

"Xmas meal"

1
User 16/12/2019

Total rubbish, Mushrooms the sauce had a skin on Salmon not available (ADSA) 5 mins down the road 13:45 main course still not arrived to say the service was slow is an understatement Bad management blamed non delivery for food not being available better planning would have identified problems earlier

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear PeterM4067 I am sorry that a delay in the supply of Salmon by our supplier this morning led to disappointment upon your arrival for Christmas lunch with us this afternoon. The team did their best to offer alternative options and I am not aware of delay in service caused as a result. The team appreciated the card and gratuity left by the organiser of your group and I hope your disappointment over your choice of main course did not detract from your enjoyment of the event. Sincerely, Nathan Chart - General Manager

"Lovely Hotel in Lovely surroundings"

5
Sally_Sue08, Bristol, United Kingdom 15/12/2019

Had a two night break here via Travelzoo. All excellent. Clean, friendly and good food. Beautiful gardens even on a wet day! Sat nav did not take us directly there so ended up in a country lane - but once we found it, it was very spectacular!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sally_Sue08 Thank you so much for your lovely 5-star review, I am delighted that you enjoyed your break with us and I do hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Needs SERIOUS improvement"

1
likestosleep, Powys, United Kingdom 13/12/2019

Could be lovely - an impressive property in a very pretty location but simply very badly run. I agree with the reviewer who blames the bean counters at Best (Worst) Western. Everything was sub standard including the service (clearly no one had had proper training) and don't get me started on how awful the food was. Had to stay here as was on business. Will use local premier inn next time

"Room for improvement"

3
Margaret T, Telford, England, United Kingdom 12/12/2019

We stayed here one night pre- cruise. We had a premium room, which was large, but very badly lit. There was only one small chair. The bed wad a standard double, although there was plenty of room for a larger one. Breakfast was buffet style, but most of the food was in bowls, so became cold quickly. At checkout our bill was wrong, and I had to go through everything we'd had to eat and drink until it was correct. We wouldn't stay here again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Margaret T Thank you for reviewing your recent pre-cruise stay with us and for your feedback in relation to your room. I will ensure these points are followed up on. I am sorry to see there was some confusion with your bill and that, as a result of this you would not stay with us again. I do hope you may reconsider as it would be our pleasure to welcome you. Sincerely, Nathan Chart - General Manager

"Don't stay here."

1
MoofushiFanBoy1, Edinburgh, Scotland, United Kingdom 11/12/2019

Don't stay here. Ever. In the breakfast room there was a pack of butter lying for days going black. At dinner, the 'pea and shallot ravioli' was overcooked to mush and drowned in a swamp of nameless pink sauce. the worst meal I've ever eaten. The waitress tried hard but had obviously never been trained. You get a false impression from the warm, welcoming reception area. The rooms are tired and drab. The bed and pillows are like wood. So hard you can't sleep. My bath took 35 minutes to run. The staff are friendly. they're not the problem. It's the bean-counters who run Best Western and refuse to put any money into upgrading their hotels. This place doesn't need a lot doing to be good. Right now, it's terrible. Shame on you, Best Western. Worst Western, more like.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MoofushiFanBoy1 I am sorry that you were disappointed following your recent stay with us. Best Western is a membership organisation and as such our hotel is privately owned. Since a change of ownership in 2014 the hotel has enjoyed significant investment with the refurbishment of our bedrooms, function rooms, leisure club and exterior areas. Still to come we are working on plans for the refurbishment of our reception, restaurant and bar which we hope to be completing next year. I'm sorry that the bed product was not to your personal preference and that you had concerns with regards to your evening meal, I do hope our duty manager was able to discuss and address this with you during your stay. I hope you will consider staying with us again so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"It could be so much better"

3
User 10/12/2019

Just stayed here for two nights and apart from the very warm greeting I received on arrival I have been underwhelmed by the hospitality Throughout the visit at dinner time on 1st night I was left seated without a menu and had to request one. I didnt feel welcome in the resturant which was odd. Throughout the visit as I past staff there wasn't a courteous greeting which was always my experience especially at the best western in cox lane in Midgham and at other best western hotels 2nd night staff passed me as I waited to be seated at the resturant so much so that I had to ask for assistance from staff in the bar. The room was nicec and clean and the gym facilities are brilliant I just feel staff need to work on engaging with the customer to make them feel welcome

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear G4916LEsylviat Thank you for reviewing your stay and for your feedback. Our team are one of our greatest assets, specifically as measured through comments in online reviews and direct feedback we receive. I am disappointed that you did not experience this during your recent stay with us. I will ensure your comments are shared. I am pleased you found your room to be clean and that you enjoyed your time in the gym, all of the equipment in the gym was replaced earlier this year and it has been proving to be very popular. We hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Fabulous"

5
Tom_Debz, Romsey, United Kingdom 09/12/2019

Everything about our stay was first class. From check-in where the staff were super friendly, our room was spotlessly clean, great size, the bed was firm etc. Beautiful hotel with wonderful service. Breakfast was lovely. Defiantly a place we will eat and stay again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tom-Debz Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the service you received from our team. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Misleading information"

2
Louise S, Aberdeen, United Kingdom 02/12/2019

Loevely drive up to hotel. Staff are wonderful BUT the information on line is misleading. One of the reasons I this hotel was because of the swimming pool and gym. I only discovered when I got the to hotel that the pool, gym and spa are about 150 yard down the road, not on site. You cannot just get up and put your bath robe on wander down. Very very cross. Fuming. Also Booked a deluxe double room, the room we are in is not very practical as the seating area is no where near the tv. One has to sit on bed to watch the tv. Total waste of space I had also asked if we could have a room over looking gardens if possible, but no over the front car park with flashing lights from the huge Christmas tree right out side our window, lucky for us the curtains are thick! Do they do it on purpose!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Louise S I am sorry that you were not aware of the location of The Club here at Chilworth Manor. As you say, it is a private members club located in the grounds of the hotel, a short walk from Reception, to which hotel residents are able to enjoy complimentary access during their stay. Our Deluxe Rooms are located in the original house here at Chilworth Manor and as such each offers it's own unique layout and design, aside from having to sit on the bed to watch TV, I do hope the other facilities within this room met with your approval and that you had an enjoyable stay. As a result of your feedback we have ensured the Christmas tree lights at the front of the hotel are set to static, had you reported this to the team during your stay it would have been possible to remedy this for you. I do hope you may consider staying with us again, we hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Excellent in all areas"

5
Diana C, Bexhill-on-Sea, United Kingdom 01/12/2019

Six of us met here to surprise and celebrate a family birthday. From the minute we arrived we were treated exceptionally well- we explained it was a surprise at reception and the really lovely lady said she would keep up the pretence.She and Dave -a delightful young manager-explained about there being several Xmas events on over the weekend and notices were put up at reception to warn us about the noise and possible inconvenience. Considering the number of parties, gatherings etc the hotel coped incredibly well and we were not inconvenienced at all. We were on a dinner, B&B offer and the waiter explained clearly what the offer included and what our allowance against the a la carte menu was. Not all hotels bother to do this and you are left in the slightly embarrassing situation of not knowing what you can order. We must have met 6/7 waiters and waitresses and all were charming even in a very busy breakfast on Sunday when. a second dining room was opened to cope with the numbers. Food was excellent and served very hot. Our rooms were in what I imagine is a recently refurbished area-all new carpets and beautiful bathrooms.All spotlessly clean. I asked at reception about walks in the grounds and was given a map and information sheet to follow. The whole experience gave the feeling of an efficiently run hotel with a team working well together in what could be stressful situations. We will be back-our offer was booked through Telegraph travel and was extremely good value for money. Many thanks to all staff

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Diana C Thank you for your wonderful 5-star review, I am delighted that your surprise family celebration was such a success and that the team looked after you so well. I appreciate you choosing Chilworth Manor as the venue for your celebrations and I do hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Spa and hotel package"

4
User 01/12/2019

We stayed here for a spa package which included one night at the hotel. The main building is beautiful so is the garden area around it. Our room was clean and tidy but very average, nothing special. The view from our room was not pleasant, we were staring at the bins. Unfortunately the Friday night we stayed there, there was also a wedding reception which sort of ruined our relaxing spa stay. We were hoping to have an early night but unfortunately due to the noise this wasn't easy. Luckily we had some ear plugs with us! Our room was on the same level with the wedding reception and even though there were heavy fire doors that kept the noise to an acceptable level but unfortunately the wedding guests kept opening these doors and walking down our corridor part our room to get to a fire exit to smoke cigarettes. Some of them also used our corridor as a socialising place I guess to have a "quiet chat". Well it was nice to learn all these things about their lives lol. If it hadn't been this house factor I would have rated this hotel as 5 stars but unfortunately it lost a star because of this. But I have to make a special mention about the restaurant. The food over there was absolutely gorgeous! We had the set meal included in our package deal which was 3 course meal and it was amazing, the presentation of the meal, the taste, the amount was all perfect. The waiting times for each course of the meal also was just right and the restaurant service was excellent. Our waitor (who I found out later was restaurant duty manager George P.) was such a polite nice young man. He really went an extra mile to look after us :). I have a mild but allergy and he made sure there was no nuts in anything that went on my plate and he was very thorough to inform me if any of my meal was prepared in the vicinity of nuts. Luckily my allergy is not that severe but I found him very professional regarding this. Also lastly if like to mention another polite young man who was at the reception on 22/11 and 23/11 who was also very polite and helpful. The staff made us feel very welcome there :)

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hannac140 Thank you for reviewing your stay with us here at Chilworth Manor. I am sorry for the disturbance you encountered from the Wedding taking place at the hotel during your stay but I do appreciate your kind comments about the taem and your mean in the Manor Restaurant. Chef has recently relaunched the menu in our restaurant and I know your feedback will mean a great deal to him and our entire kitchen team. Thank you also for acknowledging George, particularly in reference to the way in which he handled your allergen requirements. I do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Recommendation for this exceptional hotel whether for business or personal purposes."

5
User 30/11/2019

I am a Senior Lecturer and run a monthly two-day training course at Chilworth Manor Hotel. Special recognition to the Events Team; Hannah Ramplee and Jo Bennett for their professionalism, attentiveness and for always making sure everything I require, and more, is catered for. To Will, Matt, Dan and Dylan for their attention to detail to make everything perfect in the training rooms; I literally walk in to everything exactly as asked for in set up. The Event's team are there at hand to help throughout. Nuri, the catering manager, and his catering team provide a superb service to me and my students. Special recognition to Nuri, George, Marie, Christina and the great team of bar and restaurant staff that even in their busiest times during weddings, events, parties etc, will be courteous, helpful and professional and always happy to go the extra mile. Guest accommodation is extremely comfortable and clean with an excellent housekeeping service. I have a need to use room service regularly and enjoy a quick and efficient service delivered by extremely friendly and courteous staff – special thanks to Holly and Michael during my last visits. And last but very much not least is Reception. Special thanks to Reception – Viv, Dave, Adam, Bob, Sheila who are the smiling and greeting faces you see the moment you arrive at this beautiful hotel. They are always willing to help with most everything, even down to helping pack up my car, and always with a smile and time to talk.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lisa What can I say, thank you so much for your wonderful review. We are grateful to you for choosing Chilworth Manor for your training courses and I know the team will be so appreciative and motivate by your kind comments which I will ensure are shared with them all. We very much look forward to your next visit. Sincerely, Nathan Chart - General Manager

"Probably would have received better service if they had hired Manuel! "

1
Cryo, UK 28/11/2019

Yet another hotel stay on business and the fourth hotel this week....and certainly the worst of the four. In fact one of the worst I have ever stayed in! So I arrived to be greeted by a friendly and helpful gent on reception, he even assisted with an early Sunday breakfast arrangement as I would be leaving before breakfast service would commence. But that was where the customer service ended! At 8pm I ventured in to the not so full restaurant, ok I had not booked but I am a resident. After waiting in front of the desk for a considerable length of time whilst the gent Hi frantically tapped on a screen (no my presence was not acknowledged) I was informed that the restaurant was full and I would have to order and dine at the bar, the bar that had no free tables..... Ok so I took a menu and after a 10 minute wait at a not so busy bar my order was taken. “Oh you have no card on account so I can't process your order” I was also informed I was unable to pay for my meal at the bar. So a trip to the reception. I returned to the now even less busier bar for another lengthy wait!!!! However the helpful guy on reception appeared to enquire as to my room number. I questioned why to be told the lady on reception can't remember it! However he took my order for food and said all would be sorted so I took my seat. My starter was swiftly served. Once finished to empty bowl was then ignored by a large number of passing staff, ok some may have not been on restaurant orientated business but! Eventually I had to ask for my main course. My breakfast experience was not great either. Again an empty restaurant and no staff present. I entered and reviewed the buffet breakfast that had obviously been laid out for some while looking at the skin that had formed in the beans under the heat lamps. I was approached by a member of staff, no “Welcome” or “Good morning” Just “are you working in the hotel?” You can guess my response! What with that and the light bulb issue in my room (How many attempts does it take to get a light bulb replaced?) You may appreciate why I won't be using this hotel again. However I must say Dave on reception seemed as frustrated as I was in regards to the service I received and went out of his way to assist. It's a great building in a great setting and local to the motorway junctions. Just let down by the staff. Their attitude, manners and lack of attention to detail. Definitely an issue for some staff training.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cryo I am sorry that your recent stay with us fell below expectation and there were a number of service issues encountered. This is a key focus area for our team and I will ensure your feedback is shared and used to help our management team direct appropriate training and support. Should you wish to discuss your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk, I would welcome the opportunity of restoring your faith as the service you describe is not inline with the standards my team and I strive to deliver. Sincerely, Nathan Chart - General Manager

"Fantastic start to our cruise "

5
fudge, Southern United kingdom 26/11/2019

My husband and I stayed overnight on 14th November as a nice start to our cruise . We stayed for the dinner, bed and breakfast in an executive room. We have stayed a few times before and it really is a relaxing start to our holiday . The hotel itself had beautiful grounds and especially in the Autumn the colour changes of the leaves on all the different trwws are just stunning. Reception staff very welcoming with friendly smiles . Check in was quick and efficency . We were asked what time we would like dinner that evening . The bar is very nice and relaxed with a cosy feel about it. Lovely when the fire is on. Bar staff were efficency and drinks were served in a timely manner. Yes there was a few people waiting but not for long at all. Dinner that evening was the same as always tasty , served hot and beautifully presented . The chocolate orange brownie is my all time favourite pudding . Drinks were offered within 10 minutes of being seated . The restaurant appeared well organised . The room was clean , nicely decorated with very comfortable beds . We both slept well . Breakfast was buffet style but you could order other items on the menu such as kippers , salmon with scrambled egg etc. We had the full English Breakfast which was delicious with quality sausages and bacon. No issues with staff . I did witness a guest being extremely rude to the waitress though which was really awful . However the waitress dealt with it perfectly in a polite and helpful way despite how rude the guest had been . All staff seemed friendly and helpful . We also used the spa and had an hours massage each which really was great . I do recommend a visit to the spa for a massage . I look forward to our next visit in February.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear fudge Thank you for your wonderful review, I am delighted that you enjoyed your stay with us prior to your cruise from Southampton and I know the team will take great motivation from your kind comments. We are already looking forward to your next stay with us in February. Sincerely, Nathan Chart - General Manager

"Great stay"

5
User 26/11/2019

What a fabulous hotel. Rooms large and spotlessly clean. Bed comfortable. Ample tea and coffee with extras available at reception. Food both evening meal and breakfast were good served timely and hot. But what really stands out are the staff. Friendly and helpful...all work exceptionally hard. Very impressed with everything. Public rooms all good and whole hotel lovely and warm. Grounds beautiful. Totally recommend. I work in a four star hotel myself so am quite objective!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Verena Thank you for your wonderful 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments which I know will mean a lot to the team. We hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Very good Saturday night stopover package"

4
brist0lcelt, Portishead, United Kingdom 24/11/2019

We were 3 couples who booked a Saturday night dinner/bed & breakfast package. We were a bit worried with the recent reviews, but we all had a great stay. Our rooms were good, clean and well decorated - tv, hairdryer, iron, kettle, USB power points, comfortable bed, alarm clock, good shower. We had room 223, which was a little bit bigger than the other two rooms and had two windows. It was at the end of a corridor, so was quiet too. Dinner was excellent. No wait to be seated at 7.15pm. Food and drinks orders were taken quickly and arrived soon after. The waiting staff were attentive and helpful. The package allowed us a main meal and either a starter or a dessert. You could add a third course if you paid for it. We had a mixture of soup, salmon and bread/olive starters. For mains we had a selection of chicken, fish (hake) and chicken satay curry. And for desserts, two chose the brownie and fruit sundae. The food was delivered quickly, was hot and tasted great. Sunday breakfast at 9.15am involved a short wait of about 10 minutes to be seated, but was worth the wait. Very good. We checked out quickly, with no queue. The whole experience was very good overall and was excellent value for money. We didn't use the pool as time was limited and it was a pity that rain restricted our use of the grounds, which look very nice.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear brist0lcelt Thank you for your 4-star review, I am delighted that your recent stay with us exceeded expectation. I'm sorry to see that you were concerned ahead of your stay in light of some reviews you had read. We take all guest feedback seriously and work hard to follow up on it all, as you will be aware I personally monitor all online reviews and their content is discussed with our heads of department and team members. It is, I believe, also important to note that the guests who choose to review their stay online account for just 2% of the total number of guests we have welcomed to Chilworth Manor so far this year and alongside these reviews we do receive a great deal of positive feedback directly and through our own email guest survey. I am thrilled that you experienced the level of service and quality that our team work hard to deliver on a daily basis, and I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Dreadful service"

1
GrandadDino, Southampton, United Kingdom 24/11/2019

Attended a family and friends birthday function.Bar staff unfriendly and useless.Whenever service was asked for there was always an excuse such as we are doing something else or they just walked away.Food was served cold and service was disorganised.Would avoid this hotel if you are considering a group function.Christmas parties look out.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GrandadDino I am sorry to see that you were disappointed with the service received at a recent function you attended here at Chilworth Manor. This does not reflect the level of service we strive to achieve here at Chilworth Manor and I will ensure this is followed up with our Banqueting team as a priority. Sincerely, Nathan Chart - General Manager

"Fawlty Towers in stunning location"

3
Gertie03, Southend-on-Sea, United Kingdom 19/11/2019

When we arrived the reception was understaffed.The Delux room was beautiful with stunning views. The swimming pool was quiet and clean, but we stayed on a Thursday. We had booked a table for dinner at 7pm. We had an extremely long wait for food even though there were only a few guests in the restaurant. The choices are very limited for vegetarians and ketogenics (low carb). The vegetable ravioli would have been better if not drowned in a tomato sauce. My dessert eventually came and was given to the wrong table. I spoke to the waiter as mine did not turn up and he said he would get mine. After waiting a long time he bought over the dessert which was not what I ordered. He took it away, but I waited so long for my dessert that we gave up and went to find a manager to complain to. Reception was understaffed again, so we waited. The waiter found us, and told us he was the duty manager! He apologised and we came to an agreement of a reduction in our bill and a bottle of Prosecco. Faulty Towers would have been an improvement on this restaurant! Breakfast was another farce. The cheese was mixed with the meat, and was dried up and old. I asked the waitress to get me some fresh cheese, but she did not understand me, nor my reasons for not wanting to eat cheese contaminated by meat My husband ordered fish, which was undercooked. On check ou the reception was understaffed again, and the same poor lady was there, as she was the previous evening. She apologised for all the problems.

"Do not expect a smile"

2
embem87, Farnborough, United Kingdom 18/11/2019

Staff unfriendly and rude. Don't use spa facilities during kids time, as ridiculous. Dont bother booking any treatments as they will just cancel on you last minute. Food in restaurant was lovely, but good luck getting a drink to have with it

"Beautiful country manor hotel"

5
sueking44, East Sussex, United Kingdom 17/11/2019

This hotel is just lovely, food, staff , room, and general areas are spotless, so relaxing by their open fire in the ballroom , comfortable chairs, great bar service for drinks and snacks , quiet at night , beds cosy and warm , a wonderful view from our window, gardens are well kept and car park is close to the front door, recommended 100%

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sueking44 Thank you for your 5-star review following your stay with us at the weekend. I am delighted that you received great service in the bar and that you were pleased with the hotel, food, team and cleanliness experienced. I appreciate you taking the time to share your feedback and I do hope you will consider staying with us again soon. Sincerely, Nathan Chart - General Manager

"Would not recommend"

2
User 17/11/2019

We attended chilworth manor over the weekend and were impressed with the setting and venue, however that is where it stopped, the service was poor, the que for the bar was ridiculous with only one bartender serving and he was getting orders wrong, I forget how many times I had to repeat the order, not once did anyone come and support him. We then made our way to a wedding breakfast which the room was lovely but under our table looked like old balloons that had been left from a previous function, the food turned up which tasted lovely however half the table did not get potatoes when we asked for more we were told will sort it but they never came back, then my wife was missed out with her chicken we had to ask for them to come back. The breakfast the following morning we asked for table for 6 which the waitress said that one of the other waiters will sort out however I was left standing in middle of dining area for ages on which then I had to drag tables to sort out, then I was missed out on coffee which I had to chase up. The food was nice though and room was good, just a shame that the staff either are under to much pressure or lack some serious direction from management, which is Shame as is a beautiful location

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jake1107 I am sorry that you experienced some delays with service in the restaurant and bar during your stay with us at the weekend. I have already discussed your feedback with our new restaurant and bars manager who will be working with the team in ensuring any additional training and support needed is provided moving forward. I am pleased that your meal was enjoyable and that you were pleased with your room, the setting and the hotel in general. I do hope that, in view of this, you will consider staying with us again so we may have the opportunity of restoring your faith our restaurant. Sincerely, Nathan Chart - General Manager

"Disappointing - worst stay here ever"

1
User 17/11/2019

We don't stay in hotels often, but have visited this one on a few previous occasions and I was looking forward to our one night stay. We wanted a quiet room as previously we've had rooms in noisy locations within the hotel. We'd been told prior of a wedding in the hotel which wasn't a problem for us but the service this time was appalling. In the bar it took 15 minutes to get a drink when there were only two people waiting. Our table in the restaurant was booked for 8pm. We ordered a drink at 8.05. At 9 pm I asked to talk to the restaurant manager as we still hadn't had the drinks which he immediately went and got himself and said he wasn't charging us for. It took the waittress45 minutes of wafting round when I caught her attention and asked if I could possibly order our food. The food was ok when it arrived. I've just got back from breakfast. Wasn't even offered tea or coffee. So I ate up and left and just having a drink in my room. Not sure that we'll be staying again which is a shame as the hotel and grounds are lovely. Such a shame about the poor service.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear VeryBusyLizzie I am sorry that your most recent stay with us fell short of the experience you have enjoyed here at Chilworth Manor in the past due to the delays you experienced with service in the restaurant. I will ensure your feedback is shared with our restaurant and bars manager so appropriate training and support can be offered to the team moving forward. As a regular guest I do hope you will consider staying with us again in the future so we may have the opportunity of restoring your faith and meeting the expectations set from your previous visits to our hotel. Sincerely, Nathan Chart - General Manager

"Great location .......... service a litte erratic"

4
Deuce-n-in, Eastbourne, United Kingdom 12/11/2019

Great location between Southampton and the New Forest. Easy access to motorway. Beautiful hotel and grounds. Have stayed here many times and always found the service a little hit and miss but complaints are always swiftly rectified. Quality of food very good.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Deuce-n-in Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and that you have enjoyed many stays with us previously. I will share your comments in relation to service with the team who work hard to ensure our guests receive a warm welcome and attentive service on every visit. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Perfect for couples rainy weekend gateway And vegan friendly!"

5
sylvietta71, London, United Kingdom 10/11/2019

Great staying at Chilworth Manor for us. Although the weather was not great we didn't need nothing else. Perfect location situated in a amazing park, clean and comfortable rooms, great hall were to have a drink and spend the evening in front of the fireplace and Spa , all included in the price . I was very please to see that they have vegan choices for breakfast and dinner, and not far from Southampton and Winchester, I'll be back!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sylviette71 Thank you for your wonderful 5-star review, I am so pleased that you enjoyed your stay with us and I hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Fish!"

1
User 10/11/2019

Why is my review called.... FISH, all will become clear. We had stayed at the Chilworth Manor once before and as we had things to do in the area decided to try it again. The stay didn't start well when I received an e-mail from the hotel while I was travelling to Chilworth telling me my booking had been modified, I managed to read the e-mail after checking in to find that they had decided to simply not fulfil the terms of my booking which had been prepaid. We had booked for two nights DBB and they generously decide to provide us with just bed an breakfast on night two. When questioning this at reception they asked if I had amended the booking, which I confirmed I had not. The room was ok if a little small but the biggest issue was during the stay the water never got beyond warm. The room was also cold. Went to the bar for a pre-dinner drink and the staff did not appear to know what drinks they were serving. I was offered a whisky first in a wine glass then in a brandy glass. Dinner service was slow and despite the wine list being limited it still took till after our starters had arrived before the bottle turned up. Still that was luckier than the chap sitting on the next table who main course arrived before his starter. My sirloin was tough but edible. Menu limited, if like my wife you don't eat fish and anything with garlic in it. Chef did not appear to be able to offer any alternative, perhaps it mostly arrives pre- prepared! Breakfast was better, buffet style, well cooked and plenty of it. I do wish that the toast machines could be set properly, one trip trough and you have warm bread, two trips and you have burnt cardboard. Having had it confirmed that dinner would be provided on night two we again ventured in wondering what it would be like. Wine arrived before the starter, just. However the highlight of the evening was witnessing a member of the waiting staff arriving at an adjacent table carrying a plate of food and announcing, FISH, getting no response she again said Fish, to which one of the guest pointed out that she was actually serving a plate of Pork. Thanks and best bit of the stay was due to the helpful chaps on reception who sorted the booking issue. Will be some time before we return, if at all.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gary G I am sorry that you were disappointed following your recent stay with us. I have responded to your guest survey and do hope you will come back to me directly should you wish to discuss any aspect of your stay with me personally. Sincerely, Nathan Chart - General Manager

"Best “worst” hotel I've ever been too!"

1
ianandnic01, Steventon, United Kingdom 10/11/2019

Best “worst” hotel I've ever been too! This hotel has so much potential, beautiful building, nice surroundings, however failed on many levels and is NOT a spa break relaxing weekend. Room Overall not a bad room, basic but we didn't expect much more. Quite tired in places and you can tell the hotel is in need of a refurb but generally a decent room, pretty clean and ticked the boxes to just sleep in. Staff Clearly overworked and understaffed comes to mind here. Such a shame as if you speak with them individually they all really do care and are equally as frustrated with the situation as we were. Special mentions for Dave the duty manager at the hotel, who couldn't have been more understanding and lightened the mood in what has been a failure of a relaxing weekend and to Jamie (part of the gym team, not the manager) at the spa on the Sunday morning who was really proactive, friendly and positive about the situation. Spa Firstly of those who have had our treatments I have to say they were excellent. Sadly there were others in our party who had a call earlier in the week to move their treatments due to short staff due to long term sickness, only to be told on the Sunday (at 9am) that one other beautician hadn't arrived and called in sick. I believe they also cancelled the treatments from another large party today. Lucky the two ladies in our party who were due to have treatments were accommodated but after their week of to and fro to the hotel regarding their change in times due to ‘long term sickness' we felt that this experience was inevitable and sadly not a surprise. I would recommend more regular cleaning of the changing rooms, sat evening there were dirty wet towels on the floor (I guess as it was so dirty and slippy) and the box of dirty linen overflowing. Dinner The experience was pretty comical. From arriving at 7.45pm (our booked in time) to being told they needed to set the table up, we then left the table at around 11pm (literally after we had desert). Over an hour for a starter to arrive (our drinks arriving just before) nearly 2 hours for a main and then desert almost 3 hours later. The food itself was good although if you order the salmon and beetroot, don't be surprised to just have salmon and lettuce delivered to your table and have to ask for your beetroot, to then be brought out in a big bowl for 4 people to share with no apology). The overall experience was petty poor and slow, we had to ask for clean glasses and napkins (came as a surprise we asked for these!). Breakfast Not bad, buffet style so not much to go wrong here, food ok but seen better at a premier inn. The highlight of the breakfast was being put on a table blocking a fire exit. Doesn't massively fill you with confidence! So overall if your looking for a basic bed to sleep in and stay overnight with no dinner/ spa then it probably is a great hotel. If your looking for a spa break (as we were sold it) then this isn't the hotel for you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ianandnic01 I am sorry that you were disappointed following your recent group visit. I will ensure your feedback is shared with the appropriate heads of department and I do hope you will consider staying with us again in the future. Should you wish to discuss any aspect of your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Comical trip to faulty towers"

1
User 10/11/2019

Sadly our annual girls spa weekend has had many issues and from day one they messed us around about prices and spa bookings. A week before we were due to come we were again phoned to make changes to treatments and even though we advised we could not do such a late time they made the changes anyway and the manager never called. After several calls to operations manager, General manager, reservations and spa manager - the spa manager hung up on me as he didn't know how to manage the call! Finally we were offered 9am on the Sunday not great but after a lot of calls we got late check out and breakfast extended so we didn't miss it-but it shudnt have been us doing all the hard work for this.Sadly treatment day is here and the second therapist did not arrive at 9am! 9.20 and she's not coming.The therapist who is here and the gym staff have been amazing today in such an awkward situation but the therapist can't possibly do all the treatments booked. Subsequently others have also had to have their treatments cancelled. We certainly have not had the break we paid for and one of us still hasnt had a treatment (this is being rectified now though) The hotel itself, we had to be refunded for a lunch as it never came and then when it did was wrong twice, we had taken the 7.45pm dinner slot (booked months ago) yet when we arrived no table for us, no napkins we had to ask, we waited an hour for drinks they just kept bringing us water! 2 hours before food. At 9.30pm we hadn't had dinner and we were order puddings after 10pm. The starters of salmon and beetroot came with no beetroot, when I queried this a bowl of beetroot was hurried out (pictures below) literally dropped on the table and the waiter ran bless him. Clearly embarrassed and didn't know what to say, we did have to laugh. Tonic came with no gin. At breakfast (which we got to eat hot due to therapist not arriving) they sat us on a table of 6 against the fire exit literally pushed up to it so no one could get in or out, even the waitress was shocked when she tried to come in that way as a short cut and there we were! Completely against fire regulations! Thank goodness for duty manager Dave. Given the circumstances in a hotel falling apart around him he was amazing, such a great sense of humour to add light to the situation. We were not the only party with issues, he did his absolute best to rectify and accommodate. Sadly I'm not sure how they can continue to make a profit with needing to refund people etc. So many people complaining and being compensated. today. So I would definately not recommend staying here, they just don't have the staff to be able to give people the stay they deserve. However hats off and thank you to the waitresses and dave and the gym team and therapist (not so much the spa manager as actually he wasn't here when it all happened and between them and dave at the hotel they sorted it out themselves).

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Getaway66953 I am sorry that you were disappointed following your recent group visit. I will ensure your feedback is shared with the appropriate heads of department. Should you wish to discuss any aspect of your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Let down a bit by the room"

3
stevefleming2019, Cambridge, United Kingdom 08/11/2019

Arrived late due to work , lovely entrance and was met by a very friendly member of staff. Check in was good. Room was a bit of a let down . Broken tiles on the floor and a bit rough around the edges. Bar man poured the worst pint of Guinness I've seen in ages. £17 for Fish and Chips which was very average. overall an ok stay not the worst and beautiful gardens

"Pre Cruise Stay"

1
BogtrotterBelfast, Bangor, United Kingdom 03/11/2019

We stayed here for one night prior to cruise having had a good experience last year . The positives the hotel has a lovely location good facilities and our room was good. However the service in the restaurant was truly horrific. We waited for 30 mins for the staff to take our dinner order, another 45mins for our starter and another hour to get our main which was then the wrong order ! Having complained the manager did write off our bill which was a nice gesture. What made it even more disappointing was that the food when you actually got it was very good. Breakfast was equally as bad with long queues to be seated, no staff and self service food supplies not replenished. I can't see us returning any time soon.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BogtrotterBelfast I am sorry that your most recent stay with us fell short of expectation. Having received a 5-star review for your previous stay it is disappointing for us to receive just one star from you on this occasion. I am pleased that you were once again happy with the hotel location and facilities and that your accommodation was satisfactory, also I note that your food was very good. I am disappointed that the service you experienced in the restaurant overshadowed all of these positives when giving your overall rating for your stay and I know the whole team will reflect on your feedback. Having enjoyed previous stays I do hope you will accept the shortcomings on this occasion to be an isolated incident and that you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Huge Disappointment"

1
User 02/11/2019

We booked via Secret Escapes as the deal of Breakfast, Dinner and standard room looked great value for money. The reviews we read were positive and pictures of the manor looked great. However it all went down hill as soon as we entered the building. - Dated - Room given wasn't as advertised - An Indian wedding party took place in the evening and we were told that our room would be away from the noise, which we were appreciative of, but in fact our room was directly opposite the party. - Shocking dinner service. Not even acknowledged whilst waiting to be seated, 30 minutes for a waiter to take our drinks and food order. Just short of an hour for our starters to turn up, they were cold and tasteless. Over the course of the evening three tables came in after us and all received their mains before ours, I had to ask the waiter what was going on and he couldn't even remember what order we gave him. Another couple had to ask where their food was and they were even seated before us. Once our mains turned up they were soon pushed to one side, we ordered butter chicken curry which was extremely spicy. We waited a further 15mins for a waiter to return amd take our dessert order, but we ended up walking out. Throughout the evening none of the waiters and waitresses had a clue what they were doing. Constantly going to tables with the wrong orders, you weren't even offered another drink and the manager who was clearly unwell kept snorting all the time. Overall I wouldn't return in a hurry, there are far better spa weekends for equal value.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jonowen93 I am sorry that you were disappointed following your recent stay with us. Our standard rooms are very uniform and do, I believe, reflect the images shown online. We do also feature Deluxe rooms within the Manor and the Secret Escapes promotions include the option to upgrade to these rooms, which I note you chose not do on this occasion. I will ensure your feedback from Saturday night in the restaurant is shared with the restaurant team, I am sorry that this experience would prevent you from staying with us again, a decision I do hope you may reconsider. Sincerely, Nathan Chart - General Manager

"Smashing hotel"

5
jtw1952, Hounslow, United Kingdom 02/11/2019

Stayed for 2 nights on a voucher deal.Excellent hotel situated in lovely grounds.Used the swimming pool and the sauna and steam room which were very good. Evening meal was very good with great quality and good service. Breakfast was excellent all of the food was piping hot and tasty. All the serving personell were a credit to the hotel. My only complaint was regarding the quality and poor choice of beer/lager behind the bar. Would recommend this hotel to anyone visiting the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jtw952 Thank you for your 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about the team. It is particularly pleasing to read about the great service you enjoyed in our restaurant alongside great quality of food. I do hope you will choose to visit us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Excellent mini getaway"

5
User 01/11/2019

I took my best friend to this hotel for a mini getaway prior to her wedding. I booked a fizz, dinner, bed and breakfast package online, and asked for a few things in the requirements box. Sheila from the front desk called me and helped me with all the additional things I requested. On check in Bob and Dave couldn't have been more helpful if they tried! The hotel is beautiful outside and in, the rings are spacious and tastefully decorated. We stayed in room 5 which was a twin room, the beds were incredibly comfortable! Dinner and breakfast were both delicious and again the staff were very helpful and welcoming. (Our thanks to Zoe for looking after us) It was a lovely experience staying here and very reasonable with the package deal. My friend was so impressed she's gone back with her new husband for a mini moon!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HannahMcInrue Thank you for your 5-star review, what a wonderful read. I am so pleased that you both had such a great stay with us and I appreciate you taking the time to recognise those team members who stood out the most. We hope to see you again soon. Sincerely, Nathan Chart - General Manager

"1st Class"

5
SteveCardiff1970, Cardiff, United Kingdom 31/10/2019

Stayed for 2 nights and this is a 1st class hotel and excellent customer service, a gorgeous setting and gorgeous welcoming building that was spotlessly clean. My only niggle was that the vegetarian options on the menu were very limited and that the pool and spa were a short walk away from the hotel, but as I said its only a niggle. Apart from that it's pretty perfect and I would definitely return

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SteveCardiff1970 Thank you for your 5-star review, I am so pleased that you enjoyed your stay with us and I appreciate you taking the time share your comments. You may be pleased to hear that we will be launching a new menu next week which features a selection of vegan dishes in addition to our regular vegetarian options, thereby increasing the choice available. We look forward to seeing you again soon. Sincerely, Nathan Chart - General Manager

"Relaxing stay"

4
K1000M, Horsham, United Kingdom 30/10/2019

Stayed for 2 nights on a bed and 1 dinner offer. Very friendly quick check in, lovely manor house with newer addition where our room was located. Unfortunately it rained the whole weekend so we could not explore the grounds. Room was spacious and of a standard design and furniture. Bed was very comfortable. Nice powerful shower. Dinner was very good, delicious, plentiful alongside great service. Breakfast was good but got very busy. We used the leisure facilities which were very good and relaxing, only downfall being the jacuzzi out of action. Easy access to Southampton and M27. The is also a nice pub Chilworth Arms 5 mins walk away

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear K100M Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay and am sorry there was a temporary fault with our new spa pool during your stay which impacted on your enjoyment of this facility. This has now been rectified and the spa pool is fully operational, hopefully you will choose to stay with us again soon to experience this. Sincerely, Nathan Chart - General Manager

"A lovely 3 night break at Chilworth!"

4
Jane A, Somerset, England 30/10/2019

I have just returned from a lovely 3 night break at Chilworth Manor and can certainly recommend it! The staff are proactive and friendly - some going the extra mile to please! The restaurant needs someone to 'manage', but this could be easily sorted! The food was very tasty, although portion sizes a little over-whelming! The room was of good size and had all that was needed - maybe a notice about recycling towels, but that is only a suggestion for those that would wish to support the environmental knock on! All in all, a lovely stay - I will definitely return & can highly recommend to others as there are so many things, close by and easily accessed whether shopping or walking, sight seeing etc.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jane A Thank you for reviewing your stay, I am delighted that you enjoyed your 3 night break with us and I appreciate your kind comments about the team in particular. We have a new Restaurant and Bars Manager looking after the restaurant and I'm confident he will address any concerns you have in this area. Overall though we are all thrilled to read your review and very much look forward to your next stay with us. Sincerely, Nathan Chart - General Manager

"Business trip with partner"

5
User 29/10/2019

My first impressions of the hotel were very good. Dave on reception was very welcoming and offered his assistance throughout my stay. His customer service was exemplary. Breakfast was the best I have eaten anywhere. I used the pool and facilities whilst my partner attended a business meeting and I shall look forward to visiting the hotel and spa again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dogoodnow Thank you for your 5-star review, I am so pleased that you enjoyed your stay with us and that Dave, in particular, stood out to you. I am delighted too that you enjoyed a hearty breakfast, I will share your feedback with Chef. We look forward to welcoming you back to the hotel very soon. Sincerely, Nathan Chart - General Manager

"We were up in the gods, but a lovely place"

4
tarotjac, London, United Kingdom 23/10/2019

Only stayed one night, and got a very good deal. The building is charming, but could do with lift access to some of the rooms, like the one we stayed at (26). Room pleasant and clean, excellent breakfast and a very welcoming bar / reception area. Exceptional grounds, really lovely for a morning walk. The signage from the approach road could have been a bit bigger. Needs to be more eye catching.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tarotjac Thank you for your review, I am delighted that you enjoyed your stay. Indeed rooms located in the original house are not served by a lift but our Garden wing does feature a lift for those guests booking our standard rooms. I am delighted that you enjoyed your stay and hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Great Hotel,friendly staff...BUT!"

3
User 22/10/2019

We stayed in September,very friendly welcome front of house & the rest of the staff over the weekend,were friendly..& made our stay enjoyable..Thank you. But the staffing levels were way off for such a busy hotel...Rooms & guests had been booked well in advance & the hotel knew this,so why the staff shortages,,We were told it was sickness levels of staff,but reading other comments,it seems to a regularly comment about staffing..such a shame...Long delays at evening meals,breakfast & running out of food,,,the staff apologisng like it was their fault...I felt sorry for them,trying to do their job as best as they could,under the circumstances! Would we return here,,,unfortunately not..

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paulcosh1 Thank you for reviewing your stay with us back in September. i am pleased that you had such an enjoyable stay and appreciate your kind comments about the team. I am sorry that over the particular weekend of your stay last month some staff sickness impacted upon your overall impression and that this would impact your decision to return. I do hope you will reconsider, the team and I would be pleased to welcome you back. Sincerely, Nathan Chart - General Manager

"Convenient and comfortable and good value for money"

4
Frederick W, Birmingham 22/10/2019

We use Chilworth's cruise and stay facility which includes room dinner and breakfast, car parking for the duration of the criuse and a taxi to and from the port. The service is excellent and leads to a relaxed way in which to begin the cruise. In fact we look upon it as an extra day of our holiday.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Frederick W Thank you for reviewing your stay with us, I am delighted that you enjoyed your stay and that you found our park and cruise package to work so well for you ahead of your holiday. We look forward to welcoming you back ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Nice hotel, poor dining."

3
Jsathomas, Bristol, United Kingdom 21/10/2019

I've been staying at Chilworth Manor for work on a regular basis for over 4 years and during that time the place has had a make over which has been really successful. Staff are pleasant and capable. The rooms are clean and spacious with everything you need for a few nights stay, many have a great view over the grounds. The bathrooms have been updated and are generally good but the showers are disappointingly weak and tend to leak all over the floor despite best efforts. Its a shame that the dining experience is such a let down. I last stayed in September 2019 and had the set meal. I hadn't finished the beef and noodles, I was asked was all OK? I said I hadn't expected them to be stone cold, the waitress went to tell the kitchen staff and came back with a pissy reply from the chef. The curry which followed would not have been out of place in a ready meal box from a supermarket. Tonight I ordered a burger and it was good but then it should have been with a fully staffed commercial kitchen and 40 minutes to make it. I think next time I'll take a wander to the Chilworth Arms.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jsathomas, Thank you for your review. I am sorry that your experience in the restaurant fell short of expectation , I will ensure your comments are passed back on to the relevant team members for their review. I do hope we can welcome you back to Chilworth Manor Hotel soon. Yours Sincerely Joe Lythe Operations Manager

"Weekend stay"

5
Bob D, Totton, United Kingdom 21/10/2019

You get a relaxing break at the Best Western Chilworth Manor, the hotel is set in lovely gardens and the staff are always attentive. The food is excellent and the rooms are well appointed. The price is very competitive and I don,t think you can fault it. A great location to visit Southampton and the New Forest.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bob D Thank you for your 5-star review, I am delighted that you enjoyed your weekend stay with us and I particularly appreciate your kind comments about the team, gardens and your meal in the restaurant. We very much hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Such high expectations -dashed"

2
KTSB186299, Southampton, United Kingdom 16/10/2019

We won a 3 course meal for dinner here and went feeling quite excited at the prospect - travelled down a lovely long drive that looked beautiful to be presented with a stunning building. First of all there was no where near the hotel reception to park so we had to walk a fair way to the entrance - that was ok. We went straight to the restaurant as we arrived just on time for our booking and stood at the entrance of the restaurant and waited to be seated. The restaurant manager (we assumed) stood about 3 foot in front of us tapping away on his computer for a good 2 minutes without looking up to acknowledge us. It doesn't sound like very long but a simple "sorry i will be with you shortly" would have stopped us from getting irate at being ignored. Finally without an apology for keeping us waiting he gestured for us to follow him. The table had no covering, no table cloth or place mats, no serviettes and the wine glasses were cheap. We were left for about 5 minutes before the man came back and asked if we wanted any drinks. We ordered a bottle of wine and a pint - the pint came about 5 minutes later but no wine. No one came near us for ages and so we had to call out for attention to get the bottle of wine - no apology again. Ordered prawns which were a rip off - 4 deep fried and greasy. Beef and noodles - nice but the bowl they were served in was shallow on one side which made the food fall on the table which wasn't nice as there was no table cloth so you were not sure when the table was last cleaned. we had to chase up the waiter for more drinks. Main course was ok but not worth the money had we have had to pay (it was a prize) All in all the service was so poor it let the restaurant down (as did the table dressing) wouldn't eat here again unless it was free

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KTSB186299 I am sorry that your recent visit to the restaurant did not meet your expectations, our Duty Manager would have welcomed the opportunity of speaking with you during your visit so as to have the opportunity of addressing your concerns with you at the time. I will share your feedback with our Restaurant and Bars Manager so that your comments can be taken on board and discussed with the team. We hope you will consider visiting us again. Sincerely, Nathan Chart - General Manager

"Near-perfect service"

5
User 09/10/2019

Ourselves and four other couples have had a get-together for a weekend every year in October for about the last eight years, usually somewhere along the South Coast. I think Chilworth Manor is probably the best yet. We got a great all-inclusive deal and, although it was very reasonable, the service/food/rooms/setting were first class. In fact, in the spirit of balance, I'm really struggling to find anything to criticise. Just, perhaps, the music from an event on Saturday night was rather loud and went on to about 1am.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David A Thank you for your 5-star review. I am delighted that you enjoyed your stay and do hope you will come back to see us again soon. Thank you for your kind comments about the service you received in particular, I will ensure these are shared with the team. Sincerely, Nathan Chart - General Manager

"Great couple of days stay."

4
abdulrashid01, Birmingham, United Kingdom 08/10/2019

Booked a 2 night stay about 6/8 weeks in advance and stayed last weekend on a DBB basis for one night and BB for second night. about a week in advance the hotel emailed me asking about time for dinner on first night as wanted to get booking in system. Great sevice and attention to detail I think. On arrival the two ladies at reception were very helpful and welcomming. While the room was not yet ready due to early arrival they kindly explained about hotel, facities and what we may want to do while waiting for room. All in all a very good start. Had lunch in bar from bar menue and then went back to reception to gind the room was ready. Room was a stanard room which was very pleasent. A big double bed and bathroom with bath and shower over the bath. We explored the hotel gounds with the help and advise of staff and had a nice walk in gardens prior to going over to the pool and leisure club. Used the pol and sauna and stem rooms which were all nice and presented as we would all like. On retiring to room for the night we had a great sleep and not disturbed at all by any other hotel guests. For dinner we were seated straight away and given menues to choose meal from. The dining experience was good, though we think the person seating us was not the 'main restaurant' person as when he did sit persons at the next table he told them about the nightly specials which we never got told about. Breakfast next morning was a buffet facility and was adiuate for what it was. Though on both mornings we were aware that if you arrive at 'prime time' the reastaurant cant cope with demand and you may find you will need to wait a bit of time to get a table. Would we return. Deffernatly a yes - and already planning to return in better weather next year with other family members when we want to explore the New Forest even more.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear abdulrashid01 Thank you for your wonderfully detailed review following your stay with us at the weekend. I am delighted to see that your stay exceeded expectation in so many areas and that the team looked after you well during your break. We are very pleased that you are already planning your next stay, do be sure to call the reservations team here at the hotel for our best rates and offers. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Faulty Towers For REAL !!!"

1
frogboy66, Brighton and Hove, United Kingdom 08/10/2019

The WORST Hotel I have ever had the miss-fortune to stay in !!! It looks like a Rolls Royce , but it runs like a LADA & stinks of FISH everywhere !!! Poor Service / Poor Food / Fly infested Rooms........Someone needs to take control of this DUMP !!!

"Superb venue for our Annual friends get together"

5
Mistie20, London U.K. 07/10/2019

We were offered an excellent deal, the venue was easy to reach, impressive from the beginning. Staff were very friendly, rooms were good (do not have rm 1 if you have any mobility issues), food was good, the area offered a lot and there was a spa (not actually in the hotel) but we didn't use it. All 10 of us were impressed and would stay here or in a similar BW again. A few mentioned that a choice of pillow (most were firm) would have enhanced their stay. A very relaxing weekend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mistie20 Thank you for your 4-star review following your recent stay with us, i am so pleased that you enjoyed your visit and that you were able to enjoy a relaxing weekend with your friends. I am thrilled to see that you would consider staying with us again and hope to see you back with us before too long. Sincerely, Nathan Chart - General Manager

"Cruise and park"

4
janetp597, Gloucestershire, United Kingdom 06/10/2019

We have stayed quiet a few time as Chilworth Manor and used there park and cruise package, the main part of the stay was very good, however what let them down on this visit was the main dining staff, very slow and disfunctional due do no direction. However we will book again to see if its better as it is the best deal we can find for what we require

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear janetp597 Thank you for your review and for choosing to stay with us when cruising from Southampton. Our park and cruise package is very popular and I'm pleased it works well for you. Sorry to see your dining experience fell below expectation on this occasion, we will take this on board and look forward to seeing you again next time. Sincerely, Nathan Chart - General Manager

"Ok, but not the best"

3
Steriks, Oppegard, Norway 04/10/2019

Stayed there for three nights. Room was ok, so good but service and staff behavior (specially breakfast staff) was way below what you expect in a hotel. They was close to rude. Will definitely not stay here again if I can find another option. But the hotel it self and surrounding are great, just the breakfast staff that takes this down to a 3 on the rating.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Steriks I am sorry to see that you were disappointed with breakfast during your stay and that you felt the team were rude, I am sure this would not have been their intention. I would welcome the opportunity of addressing your feedback with you directly, do please contact me here at the hotel on gm@chilworth-manor.co.uk should you wish to discuss this further. Sincerely, Nathan Chart - General Manager

"Spa visit"

4
DelStorey, Romsey, United Kingdom 03/10/2019

Had a fantastic spa visit, superb massage and facial from Mandy. Only small thing that let it down was the pool area, though nice, clearly isn't designed as a spa pool area, it lacks that level of calm and luxury you get elsewhere. But don't get me wrong it IS nice. Staff welcoming and attentive too. Thank you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DelStorey Thank you for your review, i am pleased to see that you enjoyed your visit to The Club and that the team were welcoming and attentive. i do hope you will choose to visit again soon. Sincerely, Nathan Chart - General Manager

"Very disappointed"

1
User 02/10/2019

Would recommend that Best be removed from the name of this Hotel We checked in Friday for a 2 night stay as part of a birthday weekend present. Generally the grounds of the hotel were impressive as was the building. However, the reception itself was tired and un-welcoming. On checking in we booked for the evening meal for 8.30pm, however we finally were seated at 9.40pm with the reason for the delay being due to 2 false fire alarms. The choice of food was limited but acceptable, although with many gastro pubs in the surrounding area, I would recommend going out for food which we did on the 2nd night. In addition the waitering staff need customer service training as the head waiter did not appear to know how to open a bottle of wine let alone serve it. When asked whether we would like to taste the wine 2 half glasses were poured and the bottle plonked in front and he walked away before we could taste it. The rooms themselves although clean and tidy were small for "executive" standard. The general staffing level was poor, with the bar being unmanned at times, even though residents were waiting to be served. It then deteriorated rapidly on the Sunday morning resulting in the bar area full of residents waiting to go through to the dining room for breakfast at 9.30am. The reason being due to failure of staff attending shifts that day. Eventually we were asked if we wanted to eat in the bar area and if so we could go through to the buffet to get breakfast. Which when we did, there was little to no food available and no signs of it being replenished. Staff seemed at a loss at what to do even though tables needed clearing both in the restaurant and the bar area and the head waiter appeared unable to direct the staff. We eventually gave up and instead of a leisurely late check out which we had prepaid for, we decided to leave early and source breakfast elsewhere. On checking out we made the receptionist aware that we did not have breakfast and not utilising the late checkout as a result of the issues in the restaurant. She begrudgingly refunded cost of breakfast and checkout fee. The spa facilities were poor as the pool and Jacuzzi were out of action and any attempt we made to book spa treatments were all fully booked prior to our arrival. We will certainly not be returning.

"Poor service from staff"

3
shlawrence2019, Royston, United Kingdom 29/09/2019

Overall the hotel is ok, room clean etc but it was let down by the restaurant staff. The staff do not seem to know how to wait on tables. the wait to place orders was long and service slow which i dont mind as i hate to be rushed but this was very slow. Most tables were having to chase up their orders with some being forgotten. We ordered to identical mainsbut the came different but neither the waiter or the chef knew why or what was used differently, which was concerning. On our 2nd night we didnt even get asked if we wanted a drink even though we had asked to see the wine list! It felt like fawlty towers. Luckily when the food did come it was nice. On a postive, the breakfast was very nice and self service so no need to worry about the staff!!!! I wouldnt rule out visiting again it was just a shame the staff seemed uneducated for their job roles.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shlawrence2019 I am sorry that you were disappointed with the service received in our restaurant during your recent stay, our team work hard to ensure all our guests receive a warm welcome and I know they will be as disappointed as i to see that your experience fell short. i would welcome the opportunity of restoring your faith and ask that you contact me here at the hotel on gm@chilworth-manor.co.uk to discuss this further. Sincerely, Nathan Chart - General Manager

"Enjoyable Stay"

4
Voghos, Maesycwmmer, United Kingdom 29/09/2019

This hotel is in a lovely location well placed for the New Forest, Southampton and Portsmouth. Hotel building is full of character and the rooms are big and well equipped. The grounds are really spectacular and quite large, although didn't do much exploring. Staff are a bit hit and miss ranging from very helpful and courteous to a little disinterested. restaurant experience was again hit and miss, too long a wait on one occasion but other times service was acceptable, the male restaurant manager was particularly helpful and attentive. All in all we enjoyed our 3 night stay which was very good value for money, we would consider revisiting this hotel.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Voghos Thank you for your review, I am pleased that you enjoyed your stay and will ensure all your comments are shared with the team and taken on board to ensure our continued improvement. We hope to see you again soon. Sincerely, Nathan Chart - General Manager

"Great Breakfast and Location"

4
dagdabear, Kingston-upon-Hull, United Kingdom 27/09/2019

Stayed one night while visiting friends in the area. Had no issues with the stay, nice modern room in the extension, clean with plenty of power points for devices. Hotel is in extensive attractive grounds but not that far from Southampton etc.Very impressive bar and communal rooms as well. Staff friendly and helpful. We could see the hotel is used a lot for business and other functions so not the most intimate of vibes. Best thing was the buffet breakfast good quality items well cooked. Did not eat dinner at the hotel found many good restaurants in the local area. Has lots of parking but always seemed full to capacity.

"Nice Stay"

5
cbondin123, Valletta, Malta 25/09/2019

Stayed for 2 nights whilst visiting Paultons Park. Clean hotel with beautiful gardens. approx 15 -20 mins drive from park. Comfortable hotel, good priced food and drinks. Good breakfast. Will recommend this hotel for families.

"Excellent service"

5
seddonhelen08, Lincolnshire, United Kingdom 23/09/2019

Excellent service , .our party booked the park and cruise deal . And would certainly recommend anyone sailing from Southampton to use Chilworth Manor as a over night stay . Excellent value for money and your car is parked on the premises throughout your cruise . We will certainly use it again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seddonhelen08 Thank you for your 5-star review, I am delighted that you enjoyed your pre-cruise stay with us and look forward to welcoming you back ahead of your next cruise from Southampton. Sincerely Nathan Chart - General Manager

"Dissapointed"

3
Grimbos1, Grimsby 22/09/2019

We booked this hotel through Secret Escapes on a dinner bed and breakfast offer. When we arrived we managed to get parked in the Car Park..this would never happen again during our stay as we ended up on a grassy bank everyday after. Booking in was quite quick and we were told where to find our room. When we got to the room it was ok, but the bathroom was tiny the shower was over a bath which we do not like and this was situated right behind the door. We did try to pay for an upgrade but the hotel was full. On arrival we were informed that the allotted amount of money for the evening meal was £20 or we could choose from the 'small' menu at no extra cost. On looking at the main menu your £20 would just about get you a main course £16/17 being the cheapest, a sweet would cost you £8 cheese and biscuits £10 (the £20 allocated was for 2 courses) The small menu was not very appealing if you were staying for more than a couple of nights. We did on one evening choose a apple crumble but when it arrived it was served in a ramekin dish !!! my hubby was absolutely gobsmacked as this would have cost £8 This hotel was mainly for business travellers who would spend only one night here. Also while we were there the hotel was taken over by Business Innovation South group. so much so that our 2 course evening meal took 2 hours to be served and the main bar/lounge area was taken over by them along with every other room in the hotel that could be hired...along with stickers on the floor at every opportunity available. The staff were all very nice but totally run off their feet particularly the Portugese gentleman (Alex we think) in the restaurant. David on reception was very helpful. We really could not recommend this hotel for more than a couple of nights stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Grimbos1 I am sorry that you were disappointed following your recent stay with us. Guests booking via Secret Escapes have a 2-course meal included in their package chosen from our Table D'Hote Menu. Alternatively, if guests wish to dine from the A La Carte Menu they receive an allocation of £20 per person towards this menu. The exhibition taking place during your stay utilised all of the hotel function rooms and the main bar for a while, I'm sorry this impacted on your enjoyment. It is also why the hotel car park was particularly busy however I'm pleased to see that you were able to park in our overflow parking which was opened for this reason on the lawns directly in front of the hotel. I appreciate your feedback and do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Relaxing stay"

5
GemmaB222, Gosport, United Kingdom 22/09/2019

Stayed this weekend for 2 nights to celebrate wedding anniversary. Went with another couple as it was a friends birthday as well. We had such a relaxing time. The hotel is lovely, the room was basic but it was clean and comfortable and we had booked a discount deal so we were more than satisfied. We ate in the restaurant both nights and found the food lovely. I especially liked the stuffed chicken and my husband enjoyed the steak. I ordered the warm chocolate brownie for pudding and it came cold. But it was very quickly rectified with no fuss from the staff. The breakfast was gorgeous, really couldnt fault any of the food. Found the bar quite reasonable for a hotel, was expecting it to be more expensive than it was. The grounds were lovely, beautiful to sit and have a drink. The weather was very kind to us. Short drive to the new forest meant we had a lovely day out on the Saturday. Then saturday afternoon i sat by the indoor pool with a magazine then enjoyed the steam room and sauna. Without doubt what made it for us was the staff!!!! It was incredibly busy all weekend and the staff never stop. They work so hard. Nothing is too much trouble. They work some long hours and yet still they are smiling and joking with us. Huge thank you to Terry on the bar. And Dave and Rob were both fantastic. They made our break away with their fab personalities! A beautiful touch was our hand written anniversary card in our room. And the cupcake for my friend on her birthday which they brought out with a candle singing happy birthday. A weekend we will remember. Thank you so much to everyone who made it so special.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GemmaB222 What a wonderful review, thank you. I am absolutely thrilled that your anniversary celebrations with us here at Chilworth Manor were so memorable, thank you for highlighting the team in particular who had a particularly busy weekend. I do hope you will come and stay with us again soon. Sincerely, Nathan Chart - General Manager

"Lovely Grounds"

4
PeteWM, west yorkshire 20/09/2019

For some reason, this hotel doesn't seem to feature in a "Southampton" search, so if you're looking for a cruise and stay package, as we were, it could easily be overlooked. As it was, we heard about it through friends recommendations and took a chance and booked it. We were very pleased with our choice, and have booked again for our next cruise. The hotel is in lovely grounds, the staff are friendly and helpful, the breakfast and dinner were good, as was the basic room, and even though there was a wedding party there during our stay, they had breakfast in a private room so didn't impact on other guests in any way. No complaints at all. Taxi turned up bang on time and it was a very pleasant start to our holiday.

"Nearly got it right"

4
Jeffwallin, Wakefield, United Kingdom 18/09/2019

The surroundings are superb and the internal decor is all you would expect from a typical country manor hotel. Some rooms were not serviced by a lift but more than compensated by architectural elegance. Dinner menu varied to suit most tastes with traditional full breakfast superb. Be sure to check taxi departure timing as front desk service leaves a lot to be desired

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jeffwallin Thank you for your review, I am pleased that you enjoyed your stay and I appreciate your kind comments about dinner and breakfast. Our reception team receive such positive feedback and I'm sorry to see that your experience was below par, I do hope this will not deter you from choosing to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Disappointing - Lacking the personal touch"

3
Sara-Jane W, London, United Kingdom 18/09/2019

We stayed at this hotel 9 years and were excited to go back, sadly things had changed. The lady, checking people in, on reception wasn't very welcoming, not the best first impression. There was one girl on the bar who was struggling with trying to keep up with the many coffees/teas she had to make for the guests taking afternoon tea. The room was ok but nothing special, a couple of the lights didn't work. The main old building looked tired and in need of some TLC. We had booked a Dinner, Bed & Breakfast break and the food was delicious, we couldn't fault that at all. It was the rest of it that let it down. I had been emailed before arrival asking if I'd like to book a table, I had replied with a time etc and had a confirmation that it'd been booked. However, we weren't on the reservation list, luckily I double checked, and I wasn't the only person it happened to. The welcome to the restaurant was friendly but the staff just seemed to be running around and not necessarily getting anything done. We were asked if we wanted water with our dinner but this wasn't bought to us, so we had to chase it. Once seated and the order taken there was a lack of attention, no-one asked if you wanted anymore to drink or if you were enjoying you meal, you had to keep trying to catch someone. Little things but they all count in the service. At the end of the meal they couldn't find the bill for the additional drinks we did manage to order, luckily, we're honest people and had reminded them. The 2nd evening we placed our food order and were waiting a very long time for the food, I noticed that people that had arrived after us were being served, so had to chase them up to find out where ours was. The 3rd evening we couldn't believe it when one of the waitresses slipped on some spilt food, not far from our table, looked down at it and then walked off. We waited a while before I informed a waiter about it, he said he'd clear it up. 15 mins later it was still there. I raised my concern with who I assumed was the head waiter and he got it cleared up. This is simple health and safety, there were many guests staying someone could have seriously hurt themselves. The first morning we went for breakfast we were met by the same waiting staff there was no recognition that been in the restaurant the night before. We were shown to our table asked if we wanted coffee and that was that, we assumed we had to help ourselves as the waiter didn't tell us. The following morning, however, we were asked if we'd eaten breakfast there before and were told, so you know it's help yourself. The 3rd morning the friendliest and most helpful lady showed us to our table, she was an older lady and I wish I could remember her name. You could tell she knew what she was doing and had probably had proper training. I noticed this hotel offer a stay and park while you cruise deal, which I think it good to be able to leave your car for 14 days. It's not too far from a couple of national trust places which are worth the visit. You are given a towel when you use the pool but double check that they haven't got water aerobics on. Friendliness of staff vary, the woman during the day not friendly, the guy that was on the later shift was very friendly and helpful. The lockers take a £1 coin or trolley coin. There's a pub on the main road that you can walk to but if you turn left onto the main road the pathway runs out after a while and it's quite a busy road. We won't be going back there again. I feel a bad as I'd recommended the place (having been there years ago) to a friend that stayed just a week or two before us and she didn't have a great stay either.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sarah-Jane W I am sorry that your stay with us fell short of expectation, thank you for sharing your feedback in relation to your restaurant experience. I will be sure to pass this to our Restaurant management team for their review. Do please contact me directly here at the hotel should you wish to discuss your experience with my personally, I can be reached on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"It should be special....but unfortunately it isn't"

3
Tim M, Alton, United Kingdom 16/09/2019

Chilworth Manor hotel should be one of those hotels that is a bit special; where you stay for a touch of luxury, as a treat to yourself. The hotel building is grand and grounds in which it is sat are impressive, however, this hotel feels tired and unloved. Once it was grand, and once it was luxurious, but over time it's lost it's sparkle. The staff are very friendly and helpful, there just isn't enough of them. 3 waiters to cover over 60 people hardly suggests a good dining experience is in store, despite how hard they try to serve each table, there are (and were) complaints asking what has happened to the next course. The touches of class that once adorned this building are long gone, and in it's place is left what could of been. It is certainly not a bad hotel, but it just feels that with a bit of love and care, and investment, this could be a very special place to stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tim M I am sorry to see that you were underwhelmed following your recent stay with us. Since the hotel changed ownership 4 years ago there has been consistent investment in our bedrooms which have enjoyed refurbishment, our function rooms and external areas. The only remaining area is our restaurant and bar which for which a potential refurbishment is currently in the design stages and will hopefully be something we can update on soon. it's a shame your stay fell short of expectation, I do hope you may choose to stay with us again. Sincerely Nathan Chart - General Manager

"Fantastic hotel in spectacular grounds"

5
christinemD9555LW, Cyprus 15/09/2019

Spent our day in the lovely gardens and grounds of the hotel. Beautiful day and lovely surroundings. Thoroughly enjoyed our stay and wheelchair access to the grounds made it a great day and night for us all

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear christinem... Thank you for your 5-star review and for your wonderful comments about the hotel and grounds. I am delighted that your stay exceeded expectation and I appreciate your kind comments about the hotel. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Just What You'd Imagine a "Manor" to Be"

5
Rudy J, Florence, Italy 09/09/2019

We stayed here only one night but can safely say that, if every in the area again, we will stay here! The place is just as you'd imagine an English Manor house to be. Everyone on staff were excellent. The grounds were marvelous for walking and sitting. The restaurant staff and food cannot be beat. The best!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rudy J, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us, I will ensure your kind words are passed on to the team & I hope we can welcome you back to Chilworth Manor soon. Yours Sincerely Joe Lythe Operations Manager

"love this hotel"

5
Kaymwg, Newcastle upon Tyne, United Kingdom 08/09/2019

Three nights at the hotel. Enjoyed Movie at the manor on our second night. Great bbq loads of variety. Nice touch of popcorn and sweeties.The film was fabulous every seat was a great view and the sound was brilliant. Enjoyed the spa swim,steam ,sauna. Staff at the hotel are always very attentive and work very hard. Have to mention Adam and Denise who always make us feel special with a very warm welcome. A lovely relaxing stay in a spacious beautiful room ,can't wait to return .

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kaymwg, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us , especially our Movie At The Manor event. I will ensure your kind words are passed on to all of the hotel staff. I do look forward to being able to welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Wonderful stay at wonderful hotel"

5
c0j0R, Southampton, United Kingdom 05/09/2019

Friendly welcome, staff very helpfull, the rooms are always clean. Always happy with a stay at this hotel, lovely grounds and great to walk around, great location. Food excellent, always go out of their way for dietary requirements, will definatley stay again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear c0j0R, Thank you for your 5* review . I am delighted to see you enjoyed your stay,i will pass your kind words on to the team. Yours Sincerely Joe Lythe

"Lovely hotel and great food!"

5
Irene S, Newcastle upon Tyne, United Kingdom 05/09/2019

I stayed in September 2019 Room very comfortable, nice bathroom. I had dinner in the Restaurant (highly recommended) and breakfast, very tasty and lots of choice. I didn't have time to visit the Spa but the hotel grounds are nice to have a walk around. Lots of car parking available.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear IreneS , Thank you for your 5* review. I am delighted to see you enjoyed your stay with us & I do hope we can welcome you back to Chilworth Manor soon. Yours Sincerely Joe Lythe

"Disappointing"

2
brendacooper1, Burgh le Marsh, United Kingdom 04/09/2019

Were looking forward to staying at this hotel prior to our cruise some time ago. Big hotel in large grounds looked good on the net. It ended there. Room mediocre, plain. On arriving in restaurant, waiter was sarcastic and offhand. Meal terrible, little of it. Choice of meals poor. Also greatly overpriced, presumably to pay for their extensive grounds etc! Ground floor public loos dirty, presumably due to unsavoury guests. After dinner children running around lounge area unsupervised. Breakfast also not good with the usual heated up buffet on offer. Glad to leave for the ship!!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear brendacooper1, Thank you for your review. I am sorry to read your comments regarding your recent stay at the hotel ,I do hope you spoke with the team on the night regarding your issues with dinner & your other concerns. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe

"Anniversary night away"

5
David P, Dorset, United Kingdom 03/09/2019

Stayed here for the night of our 30th wedding anniversary. The staff were all friendly and helpful. The dinner in the restaurant was very enjoyable and the service was at just the right pace. The breakfast was plentiful. The hotel was clean and tidy. We did spend some time in the spa which was relaxing. Would recommend to family and friends.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David P, Thank you for your review. I'm delighted to see you enjoyed spending your anniversary with us at the hotel and I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Anniversary Break "

4
patriciarT195CV, London, United Kingdom 03/09/2019

Beautiful looking Hotel, nice modern room. Pleasant hotel staff. The surrounding grounds are beautiful. Great as a wedding venue and great spa facilities. Dinner was very good along with our desserts.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear patriciarT195CV, Thank you for your review. I am thrilled to see you enjoyed spending your anniversary break with us at the hotel & for your kind words. I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Bill Problems Spoilt Stay"

1
kennmurray, Brecon 27/08/2019

Booked a two night stay for two in one room via third party website B and B and evening meal for two on first night. The deal was for a £28.50 allowance per person against the evening meal (food only). This was confirmed on booking in at reception. When sitting down for the evening meal staff didn't recognize the allowance and said we were either an inclusive two course or three course deal. Wouldn't except our deal as valid. This made a difference to which menu we had and as far as I am concerned I may want to spend all the allowance on one course etc. In the end told staff that we would order from the a la carte menu and sort out the allowance coming off bill when booking out. We had our meal and requested the bill be put against the room. A short time later was told that wasn't acceptable because my credit card hadn't been scanned on arrival and made to feel that that was my fault rather than a hotel omission. Waitress was asked to get a bill with the allowance taken off the food total. We waited and waited for a correct bill but after waiting at our table went to leave the restaurant and on the way out told the waitress I would wait in the bar for five minutes whilst they sort the bill out. She told me she had spoken to the manager and was told we didn't have a allowance for food. I waited in the bar the manager came out with waitress and present me with a bill for £22 approx. covering the drinks, a side dish and a pot of tea. Not an itemised bill so that I could check the amounts - but the figures were obviously wrong as deducting my allowance off a correct bill would not leave the same precise amount as the cost of drinks and other items had come to. I paid but was unable to get a receipt for the credit card transaction hopefully not a problem I thought. Food was okay room okay etc so no other complaints. They do seem to have a problem with the credit card room keys - twice had to return to reception to have them rescanned and other people seem to have the same problem. Anyway on checkout the saga continued - was told that I had a restaurant bill for the second night - no way was I going to eat there again then they changed their mind and was told I still hadn't fully paid for the meal I had on night one ------- what a terrible system -----no I did not get my credit card out again and it wouldn't surprise me that I get some written or other demand from them now I'm home - recommend the New Place Hotel just down the road at Shirrel Heath where we stayed the night before

"Amazing service from staff (especially Bob)"

4
User 27/08/2019

Travelled with autistic child and Bob looked after us so well. He took the time to make sure that my son was ok every day of our stay. He made a potentially difficult stay very pleasurable. New places are often challenging for my son, but Bob went the extra mile to take the stress away for us. Staff in restaurant also lovely. Within the constraints of a large corporate set up, it is the special staff that set a hotel apart from their competitors. Thank you Chilworth Manor for a great stay...thank you Bob in particular.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sally B , Thank you for your review . I'm delighted to see you enjoyed your stay with us & i will pass your kind words on to Bob on reception. I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Beautiful place to stay"

4
mybride2, kirkby woodhouse 26/08/2019

Stayed here over a weekend and found it to be an excellent hotel. Greeted and served by very friendly staff in all departments. The room was very nice and clean with a very comfortable bed and a decent size T.V., and quite at night. A very good breakfast was available with a good choice of foods, the staff were very efficient but not overbearing. This also proved the case for the evening meal with a very nice meal. The hotel is set in extensive beautiful grounds of woodlands and meadows. Did not use the club as I prefer being outside walking and there was plenty walking to be had. Did report a cracked basin and a glitch with the shower curtain so hopefully these will be looked at, however they did not detract from the extremely enjoyable stay.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mybride2, Thank you for your review. I'm delighted to see you enjoyed your stay with us & your kind words about the hotel. I will ensure your maintenance report is looked into. Yours Sincerely Joe Lythe Operations Manager

"Amazing surroundings but extremely dated rooms "

3
Aeon_Flux2, London 26/08/2019

So I am really not sure how to judge this hotel. On one hand, it looks stunning from outside (beautiful wedding photos, I suppose) but it has super dated room. The main manor has 30 rooms and perhaps they are upgraded. Yet most of the rooms are situated in an extension building that looks neither charming nor pretty. So I guess it all depends on what your priorities are. Or if you have the knowledge above (I did not) and insist on superior rooms. The package I purchased stated ‘family room' so I had no idea that some of the rooms are bad and some of them possibly better. The grounds deserve 5 stars but the room I stayed in - 2 at most. What I liked: - the grounds are out of this world. Twelve acres of trees, a pond and gardens. STUNNING. - very friendly and accommodating staff - super clean rooms - beautiful building plus some of its dining rooms - decent breakfast (some nice a'la card options) - swimming pool next door - a nice extra - it's quiet and rural location - a nice local pub with fabulous food - only a short walk away What I did not like: - the room. I mean it was beyond dated. The furniture was easily twenty years old. So were the curtains and an odd heater. How is it even allowed in 2019? It is bad. Really bad. - very limited (and expensive) five or six food options So, as I said before, be more knowledgable while booking and you should be fine. The hotel has all the potential to make your stay memorable.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Aeon_Flux2. Thank you for your review. I'm delighted to see your kind words about our grounds , cleaninlines & the hotels location. I will ensure your comments regarding the style of our bedrooms are taken on board & your feedback on the menu. I hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Better food in nursing homes."

2
User 26/08/2019

Hotel is dated and standard despite being set in wonderful grounds. Staff are pleasant but under trained in customer service, this is more noticable in the restaurant. Room was basic but comfortable...Now on to dinner, £17 for pie and mash ! Ok so you expect it to be amazing WRONG. Under cooked ,under seasoned, tasteless, veg so hot it was nucular but apparently no microwave in the kitchen. After I complained and spoke to the GM we got offered a complimentary 3 course dinner on the next night. Full of hope and high expectations we cancelled our reservation at the Chilworth Arms and accepted , what a mistake ! Starters were very Weatherspoons like and then it came to the main.....I opted for the fillet steak, well it was free after all and at £26 I was expecting something special. What turned up was shocking. For a start, what chef in thier right mind cuts a perfectly good fillet steak into medallions!?! And then when your steak comes out covered in sauce you wonder what's hiding underneath and on further inspection I find half cooked steak....not under cooked but un cooked raw steak! (See pics) My partners "slow braised ribs" were clearly out of a packet and no presentation what so ever. The meat was like cat food and 100% not made in house. After this we decided not to have anything replaced but to just leave hungry even though it was free. Best Western didn't take any responsibility and passed me straight back to Chilworth manor. Meeting with the GM before check out was kind of pointless, although polite was constantly justifying and defending the kitchen and prices of this awful food. End result of an disappointing stay and food = £33.60 refund. The rest of my £165 wasted on a pointless stressful stay that was supposed to be a nice little quiet weekend for 2 hard working parents that managed to get rid of the kids for a couple of days.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear VintageSloth83 , Thank you for your review. I am sorry you remained dissatisfied with the meals during your stay & the gesture that was offered by Nathan. I do hope you will choose to return to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Attention to detail"

5
User 21/08/2019

The hotel was outstanding, it's in one of the most beautiful parts of a beautiful country with the coast, Portsmouth is wonderful, and the New Forest right on your doorstep. The hotel grounds and the area around are lovely, there's a spectacular pond of Loi carp eager to be fed. The attention to detail inside and outside, from the food, the staff, the finish of the hotel, nothing is left unfinished. The general manager is friendly and helpful and all the staff take their lead from him. I'd recommend anyone to stay there, we will be back soon to do more exploring.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear WorldwideTraveller61 Thank you for your wonderful 5-star review, I am delighted to see that you enjoyed your stay with us and I appreciate your kind comments which I know will mean a great deal to the team. We look forward to welcoming you back to Chilworth Manor very soon. Sincerely, Nathan Chart - General Manager

"Holiday treat!"

5
H H, Kent, UK 21/08/2019

I returned to Chilworth Manor with my children just as a treat during the holidays after having had a successful visit before and again we have had a great time. Having seen on the website that the time for children in the pool is only on Saturday and Sunday afternoons we purposely arranged our visit to be able to spend some family time in the pool. The pool is great with plenty of floats and much to my delight, a couple of changing rooms available rather than just being a communal space! Our evening meal in the bar area was good with a children's menu that was value for money. The staff serving were helpful and friendly despite it being very busy (as you'd expect in the middle of the summer holidays!). Breakfast was plentiful and delicious. When we checked out, we requested a map of the grounds/conservation area surrounding the hotel and spent the next hour exploring (in the rain!) before heading back to the bar for some much needed refreshments. We are already looking forward to our next visit! Many thanks.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear H H Thank you so much for your 5-star review, I am delighted that you enjoyed your return family stay with us and that you were able to make use of the swimming pool during your stay. We are also very much looking forward to your next visit. Sincerely, Nathan Chart - General Manager

"Not what I was expecting!!"

3
Julie_666291, Torquay, United Kingdom 20/08/2019

Room was fine, I have to say exceptionally clean as was the whole hotel. Noise was unbelivable, hen party next door plus function, it was beyond acceptable. Could not sleep. Was not able to use spa, as I had booked 'room only' and I felt like a 'room only' guest. We had been to a function so did not want dinner, we ordered chips at the bar - barely half cooked, some were still frozen. staff member coming back to us and never returned. A couple of staff members were very helpful, but did not feel welcome as we were 'room only'. I wanted to feel I was staying in a special place, instead it was awful.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Julie I am sorry that your stay fell short of expectation. As a guest on a room only package there are no restrictions to your use of The Club, beauty treatments are subject to availability and we strongly advise guests to book these in advance. I do assure you that we have many guests who book with us on a room only basis as well as those who choose packages to include breakfast and/or dinner, there is no further distinction made from our side. I do hope you were able to report the noise disturbance you experienced from guests in an adjacent room to our reception team so they could support in addressing this for you. Sincerely, Nathan Chart - General Manager

"Enjoyable One night stay"

4
ANDREW B, Swindon, United Kingdom 20/08/2019

Arrived slightly earlier than 3pm check in only to be great by unsmiling lady who said room not ready so you can sit in bar and wait. We had expected room not to e ready but she ckhkd have been more welcoming. Checked in at 3pm and room nice, lovely bathroom, shower.. Hotel clean but probably bit tired looking. Only one bar area which is far to small for number of guests hotel can cater for. We went to local pub, chilworth arms as no available seating in bar area. Restaurant and food very good, service good. Pool and spa area very nice, sauna and steam room good. All very clean. Grounds and area to front of hotel lovely but if you sit on the terrace at rear of hotel the grounds ate untidy and unkempt.. could look beautiful with more attention to garden. Conservation area good. Overall pleasnat but not as good as some of the secret escapes we have visiited.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Andrew B Thank you for reviewing your stay with us and for your constructive feedback which we will take on board. We hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Accommodation Very Average - Restaurant terrible"

3
burchett, Wokingham, United Kingdom 16/08/2019

The accommodation was very basic and in need of a refurb, but clean and good value for money. Can't say the same for the food, breakfast was ok, but the evening meal was so poor that although we had diner incl in the package we went out on the second night. The reception staff were friendly and the restaurant staff tried hard to give good service, but it was disorganised and the quality of the food was very poor. Tables weren't cleared and crockery brought to the table dirty. The grounds are nice and if you get a good deal I would recommend staying here, but take into consideration the rooms are basic and don't eat diner in the restaurant.

"Our Stay When Visiting Family"

3
Brenda D, Ruislip, United Kingdom 16/08/2019

We were disappointed with this hotel, it's tired and needs some upgrading. Carpets & chairs quite grubby in places. Excellent breakfast, however disappointed by evening meal. We ordered the home made beef & mushroom pie, looked lovely when it came out, but the beef was as tough as old boots. The towels in the rooms were rough & past their time. Not sure if it's what they use to clean the tables, but they were sticky in the restaurant & bar.

"Enjoyable Short Stay"

4
tonyinbrighton, Brighton, United Kingdom 09/08/2019

We booked a db&b package through Secret Escapes at a very reasonable price and thoroughly enjoyed our stay in room 3 on the first floor. The room has been refurbished, is of a good size and has great views over the garden to the rear. No air conditioning but an effective fan was already in the room; a room fridge would be a nice addition. The buffet breakfast was reasonable and the poached egg cooked to order was excellent. At dinner, the king prawns were a delight and the homemade pies were splendid. Portions were generous too. The staff throughout were friendly and efficient. Check in was very smooth and Dave on reception was a big help; checkout can be busy so we settled up the night before and that worked well. Worth noting that breakfast and checkout times were more generous than stated on our booking form. One or two things might be improved but overall this was great value for money and we shall doubtless be back before the end of the year.

"Beautiful building in beautiful grounds"

4
Katie U, Gravesend, United Kingdom 09/08/2019

I hoped I was in for a treat as I drove up the long tree lined driveway that leads to the BW Chilworth Manor. I was not disappointed. The reception staff were friendly and chatty, and although I had arrived very early, there was a room ready for me, which was great. The terrace overlooks the stunning grounds, and you can walk for miles around them. It is truly beautiful. The food was very good and there was a good choice at all times of the day. I found the staff to be a little thin on the ground, and had to wait a while to be served at the bar on occasion, however it did not spoil my stay. I have to mention Cristina, who always seemed to be working!! Mornings in the breakfast room, lunchtimes and evenings ~ right through until the early hours ~ she was there in the bar, on the terrace..everywhere. Very helpful and friendly despite being obviously rushed off her feet. The lady deserves a payrise! The lady who made up my room was lovely too, although I did not get her name. I look forward to visiting again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Katie U Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the reception team, Cristina and our housekeeping team in particular. I hope that we will have the pleasure of welcoming you back to the hotel soon. Sincerely, Nathan Chart - General Manager

"BW Chilworth"

5
User 08/08/2019

great hotel with excellent gym and pool attached, staff are friendly and the executive rooms are a better than the standard rooms which are pretty basic. plenty of car parking, breakfast is OK but not brilliant

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the team in particular. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"A very nice stay."

4
hobzie2, Milton Keynes, United Kingdom 07/08/2019

After reading all of the negative reviews on here I was very worried about our mini break. Shouldn't have been. Yes the hotel is a bit tired in places but it is very clean. The building is beautiful. Lovely grounds to walk around in. Staff are extremely friendly and helpful. The food was very enjoyable. The gym is very well equipped and the pool was lovely area. We sat and read our books and Then had a lovely swim. We will definitely be back. Excellent value for money.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hobzie2 Thank you for reviewing your recent stay, I am delighted that your visit surpassed expectation. We take all feedback seriously and as you can see I personally respond to all reviews through this site and we discuss the points raised internally as we work hard to ensure improvements are made where necessary so all our guests enjoy a stay similar to yours. The reviews on this site which are poorly rated are written by less than 1% of the total number of guests we have the pleasure of welcoming to Chilworth Manor with many more sharing positive feedback with me directly via our guest surveys. This doesn't mean we take the feedback any less seriously and my team and I work hard to ensure positive steps are taken in response to all comments. I appreciate you taking the time to share details of your positive stay with us and I do hope we will have the pleasure of welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Wedding"

1
User 06/08/2019

They ruined my son wedding food was terrible nothing like the taster day they had the service was awful we paid over £6000 for chilworth I would never recommend anyone to have a wedding their been trying to get some of are money back no joy all they offered my son was an overnight stay next year Shame as chilworth has stunning grounds think twice before you have a wedding here

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dclarke64 I am sorry at your decision to post your review at this time. I remain in direct communication with members of the wedding party and look forward to hearing back from them in due course. Sincerely, Nathan Chart - General Manager

"Avoid if you want a relaxing stay"

1
User 29/07/2019

We had room 17 above the entrance to hotel There was a wedding on all the guests left via this door between 12 pm and 2.30pm the noise was awful shouting taxi doors slaming.Service overall was poor in the restaurant

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Helen I am sorry that you experienced a disturbed night due to the unfortunate noise of guests departing a function. I note from your correspondence that our Night Manager did his best to support with this situation and I regret the subsequent disturbance you encountered. I am pleased that our duty manager Alex was able to remove some items from your bill as a gesture of goodwill and further to your correspondence with our Operations Manager, I do hope you will reconsider your decision not to return to Chilworth Manor in the future, we would welcome the opportunity of welcoming you back. Sincerely, Nathan Chart - General Manager

"Has potential"

3
Rhi350, Caerphilly, United Kingdom 29/07/2019

Hotel is in a good location. Has lovely grounds and staff were pleasent. Rooms were clean and had everything we needed. The restaurant was the only real let down. Just seemed hugely understaffed. Wait for food was ages in the evening and parts of order were wrong but we had waited so long we just put up with it.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rhi350 Thank you for your review and for your kind comments about the hotel grounds, team members, room cleanliness and facilities. I am sorry to see that your restaurant experience fell short of expectation on this occasion and will ensure this feedback is shared with the team. Hopefully this will not deter you from choosing to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Lovely Hotel"

5
adrian_berry, Gloucester, United Kingdom 28/07/2019

A very well appointed hotel with very friendly staff and the locations is ideal for the M27/M3 when on business. It is set in beautiful grounds with very good parking. The breakfast was excellent and the room very clean and cool on what was one of the hottest nights of the year!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear adrian_berry Thank you for your 5-star review, I am delighted that you enjoyed your stay. I particularly appreciate your kind comments about the team who work hard to ensure all our guests receive a warm welcome. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Great Little Breaks weekend"

4
JohnRW724, Tonbridge, United Kingdom 28/07/2019

Impressive arrival up a long drive. Well kept hotel. Lovely clean room with well equipped bathroom. Excellent leisure centre. Plenty of parking despite a wedding being held. The food was good but the dining experience was very uncomfortable because there were long delays between every courde, some guests walked out as no order had been taken let alone any drinks, other diners were ignored as well. Nobody seemed to be in charge. We would stay again hoping that there has been a radical dining room shake up The only other comment is that the signage in the upper corridors is non existent making finding exits, lifts etc difficult to find

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JohnRW724 Thank you for your review and for your feedback in relation to your dining experience. We have already discussed your comments with our Restaurant & Bars Manager and are confident you will notice positive results should you choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Perfect stop off"

4
SLLand, Gillingham, United Kingdom 28/07/2019

We booked this as a half way stop off from our drive back from Cornwall. Lovely hotel in a lovely setting. Slight mess up with reservations but this was rectified before our arrival with a free upgrade and a massive room that made me wish we were staying longer. Kids made to feel welcome. Breakfast was a bit of a wait for a table and some items that had run out but it wasn't for lack of trying - it was very busy with a wedding and a coach party. Would book again another time.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SLLand Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your family stay and that you were made to feel so welcome by the team. I am pleased the team were able to assist with your reservation challenges and do apologise for the slight delay you experienced on arrival at the restaurant for breakfast. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Good value spa deal"

4
421ruthb, Lyndhurst, United Kingdom 24/07/2019

My friend and I enjoyed a lively overnight spa deal. Overnight stay, breakfast and 2 course dinner, as well as 2 days use of the pool, sauna and steam room. The best parts though, were the 2 beauty treatments that were included...fabulous!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 421ruthb Thank you for reviewing your recent spa stay with us here at Chilworth Manor. I'm delighted that you enjoyed your stay including your evening meal and the treatments that were included. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Spa Break"

2
vickychaff2018, Winchester, United Kingdom 24/07/2019

My sister-in-law and I stayed for here for 1 night on a spa deal. This included a 3 course dinner, bed and breakfast and two 1 hour spa treatments. The hotel looks impressive on the outside and the grounds looked well maintained. We were advised to upgrade our room to a quieter area due to a wedding taking place, which we did! The room was spacious and clean. I'm afraid that's where the good points end. The interior is in need of updating in certain areas. The spa area was ok, I've been to better and the Jucuzzi wasn't working. I had a manicure which I took off as soon as I got home! The bar area in the evening was busy and there was no where for us to sit. Some of this was due to people (who I assume didn't book to eat) sat with their meal on their laps in the bar area. We booked our dinner for 8 pm and we were asked if we would come back at 8.30 pm. It was then a waiting game, waiting for a menu, waiting for a drink, waiting for staff to take our order. The food was ok but the service was appalling. We were then charged £123 for food that was supposed to be in our deal. We ended up just paying for the drinks, but be careful as another couple had the same thing happen to them!! On the whole the staff were unprofessional and could do with some training in customer services.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear vickychaff2018 Thank you for reviewing your recent stay, I'm sorry that your stay fell short of expectation in a number of areas. We will be working through these with the team to ensure our continued improvement. I'm pleased that the confusion with regards to your dinner billing was resolved by the team. I do hope you will consider staying with us again. Sincerely, Nathan Chart - General Manager

"Overpriced"

2
607nickyc, Southampton, United Kingdom 22/07/2019

We attended a wedding here and knowing how much the couple paid I would have been devastated if it had been my big day. The grounds are pleasant enough but the interior was shocking . There was only 1 bar available ( and the prices were really overpriced) the tables were dirty and the staff couldn't care less. When I nipped to the toilet 2 out of 3 were out of order and at the end of the evening they were still out of order. This hotel charges top prices for a really poor service it needs a major up date and a course for your staff in customer service

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 607nickyc Thank you for taking the time to share your feedback following your recent visit to Chilworth Manor for a wedding. We will ensure your feedback is taken on board and I do hope you may choose to visit again in the future. Sincerely, Nathan Chart - General Manager

"Attended a wedding"

3
_jclements61, Southampton, United Kingdom 22/07/2019

It was a nice sunny day, wedding was nice but big gaps from wedding to the meal was a bit long, the meal was not up to much as they paid a lot per head and talking £80 per head. We had some in-laws that stayed and when they went for breakfast at 9 o'clock no eggs no sausage and had to wait 20 mins. The garden was nice but the rest no so

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear _jclements61 Thank you for reviewing your recent visit to Chilworth Manor for a wedding and for your feedback in relation to your in-laws stay with us. We will ensure your feedback is taken on board and do hope to see you again soon. Sincerely, Nathan Chart - General Manager

"Faulty towers on a larger scale "

2
YummyTravel28, Penarth, United Kingdom 21/07/2019

My family and I stayed here for 1 night & thank goodness we were not staying longer! The building is attractive outside , set in lovely grounds, but inside the dining, bar area and bedrooms needs investment to just bring it up to date , it generally feels out dated and very tired. Although it was clean. Our dining reservation was at 6pm, we approached the dining area at 5.45pm where a man told us to go away and come back in 5 mins as the kitchen didn't open till 6pm( which I felt was quite rude) , my partner questioned him by asking “can't we sit at the table and order a drink? “ , at this he agreed we could. The restaurant was practically empty but people where eating, which confused me as to the waiters comment? We sat down and the same waiter then asked us what we wanted to eat , before taking the drink order! The food was nice and well presented, but the service was disorganised and we witnessed staff having disagreements. They were short staffed, which we put down to a wedding being held the same evening , but the same staff were on the next morning. We moved to the bar area to have a drink after supper. The bar was very busy as the wedding had spilled into the hotel, due to the service being even slower in the wedding party. A few customers complained to the poor young bar lady , who was trying her hardest to serve everyone as quick as she could & didn't seem to stop all the time we were there ( hardworking) . She spoke to her manager for extra help , but this seemed to change nothing for a further hour, which added extra pressure to her situation. As the evening went on they ran out of glasses, alcohol and tables began to be full of glasses and cups from previous customers who had sat at the tables ( from the hotel not the wedding party). At breakfast, on at least three occasions the hotel ran out of different parts of the cooked breakfast buffet , so no eggs or sausages at the same time , this I felt again was completely disorganised and they had no foresight. Ie putting 5 fried eggs out when at least 10 people are waiting in the line. They need to continually monitor this as customers were at times waiting 5-10 minutes for something. I would avoid this hotel if you can, the service was completely disorganised & they didn't support staff when they asked for help ( the bar lady) , Or perhaps just get more staff in, when you have an event on at the hotel. The interior was disappointing in relation to the photos on the website

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear YummyTravel28 I'm sorry that your recent stay fell short of expectation. Our restaurant opens at 6pm and many guests enjoy a pre-dinner drink in the bar or on the terrace. I'm pleased to see that on request the team were happy for you to take your seat in the restaurant. It is not uncommon in our industry for team members working dinner shifts to return for breakfast, do please be assured that this is no reflection on staffing numbers. I do regret the delays you experienced due to the large number of guests in the bar during the evening and I will be discussing your feedback with our Restaurant and Bars Manager. Should you wish to discuss any aspect of your stay with me directly please do contact me here at the hotel by email to gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"Horrific Value for Money - Avoid"

2
Mark B, Northampton, England, United Kingdom 15/07/2019

Room Falling way behind the quality expectations of this grade of hotel. Dated look, poor offering on amenities, no ventilation or air conditioning, broken appliances, and the shower switch valve was breaking so pressure was down. Food Expensive and bland. Forced to eat from the Bar Menu as the Restaurant was taken over by a Wedding Party. I can only presume the "A Team" staff were catering for the Wedding as the others are clearly in the "B Team". Zero high chairs available as all monopolised by the wedding. Luckily we, after waiting 10 minutes, were provided one for breakfast the following day. Breakfast was much better than the Bar food. Location Well placed for those who have been to Southampton or Paulton Park for the day. Was our third choice as booking late. Staff Mostly rude or clueless. Reception Guy told us that we would be wise to avoid the restaurant due to Wedding Party and we had a lucky room away from the noise. Great I guess? Bar lady was a shining example of someone who is going to work every day in a public face job and hates the public. Move on.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark B , Thank you for your review , I have responded to you directly via one of your other reviews. Yours Sincerely Joe Lythe Operations Manager

"Perfect as expected"

5
deborahhiggins82, Fareham, United Kingdom 15/07/2019

Not our first visit and wont be our last. We have a sentimental attachment here as we had our wedding day. Never disappointed when we come back. Nothing is too much trouble for the staff. Perfectly clean. Wonderful restaurant and lovely selection for breakfast

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear deborahhiggins82, Thank you for your 5* review. I am delighted to see you enjoyed your stay with again & I look forward to welcoming you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Excellent experience."

5
User 15/07/2019

An excellent stay, park and cruise package, including breakfast, dinner and taxi to and from the Southampton docks. Makes for an extremely easy and enjoyable start and finish to a cruise holiday. It is always a pleasure to stay at Chilworth Manor.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear margaretcopegb, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us when you used our Park & Cruise service. I will ensure i pass your comments on to the team & i hope we will see you on your next cruise. Yours Sincerely Joe

"Very relaxed hotel"

5
User 15/07/2019

Stayed for two nights in June. Lovely walk around the lake & extensive grounds. Extremely good restaurant & relaxing bar area. Very good full English breakfast. First class swimming pool. Our only criticism was that there was no towel rail in the bathroom.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Brian A, Thank you for your 5* review. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Weekend Escape"

5
nigelh324, United Kingdom 14/07/2019

This was an excellent choose for a weekend escape. The room was spacious and comfortable. The food in the restaurant was delicious and reasonably priced. The grounds were were lovely and we kept finding ourselves drawn to walking around them. The service was outstanding and we look forward to returning for The New Year's Eve celebrations.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nigelh324, Thank you for the 5* review. I'm pleased to see you enjoyed your break with us & delighted to see you will be joining us again for New Years Eve. Yours Sincerely Joe Lythe Operations Manager

"My brother and sister in laws wedding"

2
User 11/07/2019

I have been here many times before and even though the grounds and hotel is beautiful the organisation and staff to this hotel was very disappointing. A wedding that has been planned for nearly two years you would think they would get things right and run smoothly this was not the case. I won't go Into To much detail as this hasn't been resolved yet. As this didn't ruin their day I felt like these issues shouldn't have happened. This hotel isn't worth the money they saved so hard for for their perfect day. Very disappointed.

"Spa day don't bother"

1
Ackers3, Basingstoke, United Kingdom 09/07/2019

I booked a spa day package for a friends special birthday. The pool is no where near the main hotel it's on a business park. It's housed in a building called the club. I have no idea where the main hotel is never saw it from where I was. The jacuzzi was out of order and had been for some time, it wasn't working the last time my friend was there! The only drinks available were water or tea from a vending machine in a paper cup, for which you needed £1 coins. Lunch could be eaten in the reception area where there were a few grim cafe like tables or outside on metal patio chairs, which were mostly covered in bird poo! And no shade. Lunch arrived in a plastic box and no offer of drinks soft or alcoholic. When I asked they could have provided prosecco at £7 a glass, which I assume would have had to been brought from the main hotel. The surrounding area of the pool was small and you were unable to fit two beds side by side so charting was difficult and as they only had one therapist in that day the treatments were spread over whole day so we had to spend hours waiting for each other. The therapist was the best thing about the day she was friendly and the treatments were good but that was just one hour of the day. I would never recommend this hotel for a spa day it was the most disappointing day and I felt embarrassed that the present I had hope would have been a lovely treat was anything but!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ackers3 I'm sorry that you were disappointed with your recent visit to The Club at Chilworth Manor. The Club is located in a separate building within the grounds of Chilworth Manor as you say and offers a number of packages depending on your requirements. Our spa bento box lunches are popular but there are also options for packages which include afternoon tea in the main house should this be preferred. Once again, I'm sorry that the facility and your overall experience did not meet your expectations and for the disappointment you felt.. Sincerely, Nathan Chart - General Manager

"Shocking Service "

1
User 09/07/2019

Terrible service at night with not all tables cleaned away and sticky tables in main bar area. Ordering food from the bar was a nightmare waited over an hour. Also with a coach party called in for breakfast at 07.30am (Starts at 07.00) and ran out of white bread really.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J1977Stoke I'm sorry that you were disappointed with the service received during your recent stay with us, your experience does not reflect the high standards our team strive to deliver to all our guests and we will ensure your comments are taken on board and steps are taken to prevent similar events occurring in the future. I do hope you will consider staying with us again in the future, please contact me directly here at the hotel to arrange a future stay so I may have the opportunity of restoring your faith, gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Perfect package for cruise/park/stay."

4
flossyPembrokeshire, Haverfordwest, United Kingdom 04/07/2019

Very impressive drive through its grounds to the hotel. Plenty of parking,smooth check in even though there seemed to be a lot of guests arriving between 2-3 o clock for cruises the next day.Our room was light and airy and had everything you would expect, bathroom was a good size and everything was spotlessly clean.We made our way out with a drink to the back of the hotel and had a very pleasant chill-out on the patio area, well tended gardens with lovely flowers. We ate out of the hotel for dinner but had breakfast which was very tasty,plenty of choice and good quality however it was very busy and because it was self service some areas got a little congested. The arranged transfer to the port was' bang on time ' and only took 10-15 mins We would thoroughly recommend Chilworth manor especially for the convenience of those looking for a comfortable,convenient pre cruise hotel. Hopefully we will be back

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear flossyPembrokeshire Thank you for reviewing your recent stay with us ahead of your cruise from Southampton. Our cruise package is very popular and offers great value, I am pleased to see the port transfers ran on time and efficiently for you. I appreciate your kind comments and do hope you will choose to stay with us again ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Lovely hotel but service just “missed”"

3
LeonB629, Borehamwood, United Kingdom 03/07/2019

The building, grounds and room were beautiful but we found the level of service didn't match the surroundings. We really enjoyed walking around the wonderful gardens and woodland, however staffing levels seemed too low to deal with early evening drinks and staff in the restaurant made several mistakes when taking and executing our orders, including one relating to the bill. We felt we got value for money, although we were far from “wowed”. All in all, we would class as “disappointing” and would not plan to return. Probably the least successful Secret Escape break.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear LeonB629 Thank you for reviewing your recent stay with us, I am pleased that you enjoyed your stay but am sorry you encountered some service issues. I will ensure your feedback is followed up on and do hope you may reconsider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Would give this 10 stars if I could"

5
JamesWH88, Darlington, United Kingdom 03/07/2019

I visited the hotel this week on a short family getaway and was blown away by the hotel and the staff. The room was very spacious with all of amenities required and more. This was especially handy given that we were travelling with two children under the age of 3. The staff were extremely friendly and accommodating and made us feel welcome from the second we stepped through the door. One particular member of staff, behind the bar, was extremely helpful when my little girl had spilled her drink. The lady came over and cleaned up the spillage in no time and was even able to stop my daughter from crying (something my wife and I were unable to achieve). I can't recommend this hotel enough and will 100% be visiting again in the not-too-distant future.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JamesWH88 Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your time at the hotel and I appreciate your kind comments about the team in particular. I do hope you will consider staying with us again in the future, we look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"So accommodating"

5
User 03/07/2019

We stayed here for 3 nights with a toddler and a small baby! The staff were very accommodating and couldn't do enough for us. The room was spacious and clean, nothing was too much trouble they provided us with everything we had asked for. The health club was lovely, we managed to swim on the Sunday afternoon when children could swim! Nice and clean changing rooms, towels were provided. Would definitely stay here again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mrsharrison1 Thank you for taking the time to review your recent stay with us here at Chilworth Manor. I am so pleased to read about your time with us and how enjoyable it was for you and your family. Do come and see us again soon. Sincerely, Nathan Chart - General Manager

"Very bad service at Chilworth Manor Hotel"

1
User 03/07/2019

My husband and I attended a murder mystery evening at Chilworth Manor Hotel on Saturday 29 June 2019. The evening was ruined by the appalling sevice. The bar was not adequately staffed making it almost impossible to get drinks. When we did get a drink the white wine was warm. When my husband pointed out that one of the bottles of wine was provided half empty he was accused of drinking wine straight from the bottle. At one point there wee several people behind the bar but despite there being a queue only one of these people seemed able to actually serve customers. The other people were washing glasses and fiddling with equipment. When a complaint was made about the bar the reply from the bar manager was "It is what it is." We requested extra vegetables three times before we were given any and one of our party saw the staff loading the serving dishes with his bare hands.The food was avearge at best; the melon starter was tasteless, the beef was very tender but ruined as it was served with mint sauce and the fruit skewers comprised of over ripe strawberries and little else. The room was very cold and despite asking twice for the air conditioning to be adjusted nothing was done. At the end of the evening we asked to speak with the manager but although there was a senior member of staff on site we had to make do with a very junior member of his team. There were 22 people in our party all of whom were very disappointed with the evening. It was obvious that the hotel was short staffed. We are still waiting for a response to our complaint three days later.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seeuk I am sorry that you were disappointed following a recent Murder Mystery event here at Chilworth Manor. I believe you spoke with our duty manager on the night and your feedback was subsequently shared with the event organiser who made contact with you earlier this week to discuss this further. Once again please accept my apologies for falling short of expectation on this occasion, I do hope you will consider returning to Chilworth Manor in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Great stay at hotel and spa"

4
allybruce20, Petersfield, United Kingdom 23/06/2019

We recently stayed at the hotel and used the spa and had a massage. This was a package deal with Spa Breaks. It was exceptional value as we also had dinner and breakfast. The hotel was busy and the staff were very friendly and helpful. Dinner and breakfast were excellent. The hotel is set in lovely grounds and we would certainly visit again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Allybruce20 , I'm delighted to see you enjoyed your stay with us, i do hope you will choose to visit Chilworth Manor soon. Sincerely Joe Lythe

"Average at best & the food is expensive "

2
CBas09, Lille, France 20/06/2019

I grew up in the Southampton area and always heard good things about this hotel, so when I was back in the area for business (I don't live nearby any more), I thought I would check it out. Check-in was relatively smooth, there was someone else being trained by the colleague who helped me but that was fine. Asked if I wanted breakfast the following morning, it would be £10 if I booked that evening or £14.95 if I wanted it on the day. I opted against the breakfast and tried to find my room. I was put on the first floor, in the furthest room away from the loft as possible! The lift itself is quite old and rickety. I needed to use it though as I had a relatively heavy suitcase. When I got into the room, it was ok-and clean enough apart from the drain in the shower which looked a bit clogged up. The decor and style is very old fashioned though. Plus, light was streaming through the windows, when the curtains were shut! Also it was quite noisy. I was right at the end of the hotel next to a road, which wasn't too busy but you could hear vehicles going up and down. Plus, I could hear people in the other nearby rooms coughing, taking even. Luckily I had my earplugs and my eye mask, otherwise I don't think I would have slept very well at all. I had room service a couple of times which was ok. The food was very expensive though and not great quality. Also I'm pretty sure I even ended up paying more for it than it said on the menu. I had a much better and cheaper meal in London last night than at this hotel! £16 for a butter curry which looked like it had just been microwaved is pretty bad. The shower took a long time to drain and I actually had a pool of water riding around my ankles by the time I finished. The staff were polite though and helpful, which is pretty much all the positive things that I am say about this experience. I won't be staying here again, for business or pleasure. Its a real shame but I think it needs a lot of updating, a complete overhaul in the menu and food department and also, there is no children's menu, so I have no idea what they eat if they stay here! Plus, ubers are difficult to get out this way as well. In such a competitive market, this just doesn't come close to cutting it for me. Sorry but I was very disappointed.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CBas09 Thank you for your review of your recent stay. Please accept my most sincere apologies for the issues you experience during your stay with us. We normally receive such positive feedback regarding our garden wing bedrooms, i am sorry to see your experience did not reflect this. We regularly review our food pricing and are often cheaper than other hotels within the area , I do hope you spoke to one of the duty management team during your stay about your food & confusion over the bill ? We have recently changed our menu & I can confirm we do indeed have a children's menu which is very popular when families stay with us. I do hope you will decide to stay with us again in the future. Yours Sincerely Joe Lythe

"Disappointed"

2
User 17/06/2019

Room 11 was beautifully decorated, the bed was comfy but the room was accessible from the first floor lobby area which leads to two halls either side of the room, when guests come up the stairs and access those doors they bang each time, we couldn't sleep, every time you nod off a bang wakes you up. When I spoke to reception and told them we simply couldn't sleep and checked out 4 hrs after checking in we were not even offered an alternative room or even a partial refund. Very disappointed as it looked like such a lovely place

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Passport40680737519 , Please accept my most sincere apologies for the shortcoming during your most recent stay with us. I will be speaking to the team on duty that night so i can investigate your comments. Sincerely Joe Lythe

"Weekend break"

5
User 17/06/2019

Super weekend break. The Hotel, staff and the food were excellent. Weather wasn't great but it didn't matter, as we were well looked after. We will definitely return in fact looking to book again asap

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paradise18211044796 , I'm delighted to see you enjoyed your stay with us over the weekend. I look forward to welcoming you back to Chilworth Manor soon. Sincerely Joe Lythe Operations Manager

"Fabulous fathers day event"

5
User 16/06/2019

We had an amazing time at the fathers day event today! Great prices really lovely staff especially Katie!! We were very impressed and my son loved everything there! The stormtroopers were fantastic and a lovely bbq!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear saucyminx86 , I'm glad to see you enjoyed our father's day festival. I will pass on your kind words to Katie . I look forward to welcoming you to next year's events. Yours Sincerely Joe Lythe Operations Manager

"Clean and Comfy, food not great, especially for kids"

3
louisafarrell, Redditch, United Kingdom 11/06/2019

Lovely clean and comfy room, the pool was nice although not available for children much. Food was a bit hit and miss, some good some bad, what we had was not great for kids, very stong garlic and very hard vegetables. Pudding was a let down, very dry cake.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear louisafarrell I am sorry that your stay did not exceed expectation. We have just launched our new Summer menu and I do hope you will come back soon, I will of course ensure your feedback is shared with Chef. I am pleased you found your room to be comfortable and clean. Sincerely, Nathan Chart - General Manager

"Rooms Disappointing"

3
Lynn D, Chelmsford, United Kingdom 11/06/2019

We have just returned from an overnight stay at Chilworth Manor. The hotel looks lovely on arrival and the staff greeted us well and check in was quick and easy. We stayed in rooms 28 and 29 in the original building. Room 29 was a very small corner room over looking the bin yard, which was very noisy come 5am when the bins were emptied! 28 was slightly better in size but the carpet area by the bathroom door was badly stained and the floor in the bathroom was lifting. No surprise when we had a shower, the water drained slowly and if you stayed in for too long the shower tray started to fill up rapidly. The public rooms just looked tired and a little old fashioned. As it was a Sunday evening we ate in the hotel restaurant, as other reviewers' mention it was a little over priced but the food was ok, and the service good. breakfast very nicely presented hot and good choice. Two of us decided to use the pool and spa area. The staff were not overly enthusiastic when we arrived we had to ask where to go, and we were not informed that the Jacuzzi was out of action. That said the steam room was very good and the pool was lovely. The location was very convenient, we were there for an early start at a Cricket World Cup game at the Ageas Bowl, the city of Southampton was also within easy reach by car. My main piece of advice; do not pay extra for an executive room because if that's what we got it certainly was not worth the money!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lynn D Thank you for reviewing your recent stay with us. I am sorry that you were disappointed with your Executive Room, these offer a premium location in the Manor and are the entry point for our premium rooms. Our Superior and Deluxe Rooms are also located in the Manor and offer additional space alongside enhanced facilities. We take all guest feedback seriously and will be using your comments constructively, I do hope you will choose to stay with us again so we may have an opportunity of surpassing your expectations. Sincerely, Nathan Chart - General Manager

"Terrible"

1
User 08/06/2019

I would not stay there ever. I asked for a wheelchair accessible room and was promised via email that I would get one. upon the entering the room we find out that the shower has a step. we mentioned this to the receptionist when checking out. The gentleman on the counter didn't even apologise let alone offer any discounts or anything like that.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mr Naik I am sorry that the accessible room allocated did not meet with your requirements. We do encourage guests with any requests to book directly with our reservations team so that appropriate information can be discussed to ensure a satisfactory stay. I note on this occasion your reservation was made via the third party site Booking.com and a message was sent via their system stating “wheelchair accessible room required”. This was picked up by our team and one of our accessible rooms was allocated as confirmed in your review. I am sorry that we were unaware of your specific requirement for level shower access and that you were disappointed with the way this was subsequently handled by the team member during your stay. I do hope you will reconsider staying with us again in the future and would ask that you contact me directly here at the hotel should you wish to discuss this further. Sincerely, Nathan Chart - General Manager

"Disappointing"

2
User 03/06/2019

There were several small issues that were irritating, at check in we were told breakfast was not included, I showed my paperwork which got the reply "we hate booking.com they never use the right code", I've never had this problem before! At the bar English was a barrier and when I asked if the beer on tap was the only ale they had they said yes but on the last day I noticed the floor fridge with other beers. Continental breakfast was quoted at. £7.50 and full English £14.50 in the menu and room directory but reception were asking £10.00. For a deluxe double (room 16) the room was basic. One window was broken and would not stay open the other had broken plastic which had been left on the window sill. The toilet seat was filthy underneath. The adjacent room door was continually banging. During breakfast service staff expected guests carrying hot food to get out of their way and one member of staff was seen to pick pieces of melon with his fingers (presumably for room service breakfast). The grounds at the front of the building are lovely but to the rear they are unloved (Giant chess set strewn around, uneven pavings, etc.) Definitely not worth the £180.00 per night which is sad as there is so much potential.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark As mentioned in my response to your review on Booking.com, I'm sorry that there were a number of issues which impacted the overall enjoyment of your stay. Whilst we always recommend guests book with us directly to ensure the best rates and so that any special requests can be noted, we welcome guests who book through all channels, including Booking.com, I'm sorry you were not given that impression and that there was some confusion with regards to the communication from Booking.com of the free breakfast included within your reservation. When breakfast is not included this can be purchased on check-in from Reception at the discounted rate of £10 for our full Breakfast buffet, the prices you refer to are the standard price which is payable on the morning for guests staying on a room only package. We take feedback from our guests seriously and I will ensure the points raised within your review are shared with the appropriate heads of department so that steps can be taken to ensure our continual improvement. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Very comfortable "

5
KathB65, Bristol, United Kingdom 03/06/2019

Ive just returned from a Wowcher offer,which was excellent value for money, at this splendid hotel. All the staff should be commended for their wonderful “service with a smile”. Food in the restaurant was presented and served very well. Our first evening meal was included on the offer. Our room was basic, but everything we wanted was there and very clean. There is a garden terrace which looks over huge gardens, a little run down, but still a pleasure to enjoy this time of year with massive lily pond and rhododendrons in fabulous bloom. I will certainly recommend to friends, and hope to return sometime. Also they offer a good value overnight stay, free parking up to 14 nights and transfer for cruisers from Southampton.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KathB65 Thank you for your wonderful review, I am delighted that you enjoyed your stay and that you found a great value offer via Wowcher. I appreciate your kind comments about the team and the food served in the Manor Restaurant. Our cruise package is indeed very popular and I hope we will have the pleasure of welcoming you ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Beautiful hotel in stunning grounds"

4
User 03/06/2019

Hotel very attractive with lots of room for conferences and weddings ,stunning gardens and nature area also a lake for wild life. However the breakfast line was long and slow some people were seated in another room which was cold and you had to walk across a corridor to access the buffet self service breakfast ,waiting for eggs etc was a pain needs some organisation in this area.Our room waasvery clean housee keeping very good .swimming pool a walk from the rooms , however sauna and hot tub broken, pool lovely but on the chilly side not many using it .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear autosparks Thank you for reviewing your recent stay with us, i am delighted that you enjoyed your stay but do regret the delays you experienced when arriving at the restaurant for breakfast. At busy times the team work hard to keep on top of demand and as you mention will utilise adjoining function rooms when available for guests in preference to a longer wait for tables. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"comfortable & relaxed"

5
User 03/06/2019

Traveled with our disabled daughter. Lovely grounds, lots of quiet outdoor space for her to make a noise without disturbing other residents. Comfortable room, the kids fold up bed was very saggy, provided much amusement for our little one when daddy fell into the bed. Breakfast delicious, staff polite and attentive. Great base for Paultons Park, will definitely be back.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jo-Ann R Thank you for your 5-star review, I am thrilled to read such positive comments about your family stay with us ahead of your visit to Paultons Park. We very much look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Beware of the arctic function rooms"

1
salls227, London, United Kingdom 31/05/2019

I am not one to generally leave reviews but I do feel strongly about the experience I had earlier this month. I was training in one of their suites for 2 days and to be honest it was a shambles. The room was great and very large but it was arctic. Over the 2 days I did over 20 visits to reception always being promised they would sort it. However I was also told they were short staffed and had to sort out the wedding that was happening - were we not important guests too? On day 2, mid morning, a receptionist came and told me that there was no key on the premises to get into the air conditioning controls - no offer to try and locate one. Other issues were the refreshments were late on several occasions, no teaspoons provided, cables all over the floor. The whole weekend left us chilled to our bones, and that disappointed feeling of having received very poor service. As for the rooms, I have seen some lovely pictures of rooms but mine was certainly dated and again chilly - yes even in May. Also be aware that there are parties held at the weekend so don't expect sleep before 12 - not great if you are working. I did request some compensation to pass onto my students but to no avail. I was offered a free training room if I returned - but even with a free room on offer it is too big a risk to take.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear salls227 I am sorry that you experienced challenges with the function room temperature over the course of the weekend and that through your follow up communication with the hotel we have been unable to meet your request for a refund. The offer of hosting a future event has been made in good faith by my team and remains, I do hope you will reconsider returning to Chilworth Manor so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Chilworth Manor Hotel Southapton"

5
kenny g, Coventry, United Kingdom 28/05/2019

We stayed at this hotel the night before our criuse the staff were excellant and polite very friendly and helpful the food was excellant the hotels grounds were very well maintained and colourful the room meet our disability needs for myself and my wife would highly recommemd this hotel we will certainly be returning

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kenny g Thank you for your 5-star review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the team. We look forward to welcoming you back next time. Sincerely, Nathan Chart - General Manager

"Good value hotel"

4
IAN B, SKELMERSDALE 28/05/2019

Stayed again when in the area on business. Nice hotel. A bit tired in a few places. Had an executive room which wasn't that good. It was at the back of the hotel and noisy from what i can only think was the kitchens. There was a constant hum from i think an extractor unit that you could hear in the room. It ran until 11pm and started again at 6am Also view from room was poor and there were staff moving trolleys about down below outside again that were noisy. I had been up early that day and wanted an early night and good sleep. Also door to rooms bang shut with no soft closes. I wouldn't stay in that area of the hotel again if i return. Swimming pool was great and i used it twice. Staff were friendly throughout.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ian B Thank you for reviewing your return stay with us. I'm sorry that you were disturbed by some noise during your stay and that you didn't have a great view on this occasion. Do be sure to note your preference for a view when booking with us next time and note that all of our Deluxe Rooms have garden views to the rear or front of the hotel. Thank you for acknowledging the team, we look forward to seeing you again. Sincerely, Nathan Chart - General Manager

"Calm and relaxing bolt hole set in beautiful grounds and only minutes from the city centre."

5
User 26/05/2019

From arrival to departure I cannot fault anything. Reception friendly and efficient, room comfortable and suited to my disability as requested. Whilst resident I sampled breakfast ,afternoon tea and dinner over three days, pleased to say I was never disappointed by either the service or the quality of the food on offer. All the staff I encountered were polite and helpful. The grounds are a particular feature and very colourful and well kept with plenty of wildlife to be seen. I hope to stay here again and can recommend without any hesitation.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear V7389IOcarmr Thank you for your wonderful 5-star review, I am delighted that you enjoyed your recent stay with us here at Chilworth Manor. The team will be so pleased to know they made such a positive impression and I appreciate your kind comments about the food and service you received throughout your short break with us. I very much hope you will have the opportunity to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Overnight stop on way to cruise."

4
Lisa S, Norton, null, United Kingdom 26/05/2019

Excellent value for money. Spectacular gardens. Staff at breakfast were lovely but award goes to Dave on reception. A real asset to hotel so pleasant and friendly from us checking in to checking out. A lovely welcome.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lisa S Thank you for reviewing your pre-cruise stay with us, I appreciate your kind comments about the team and Dave in particular, he is indeed a valued asset as highlighted to me by so many of our guests. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, do be sure to check out our park and cruise package which includes parking and port transfers for a completely hassle free start to your cruise. Sincerely, Nathan Chart - General Manager

"Rather disappointing"

2
TommyZoomUK, Witney, United Kingdom 25/05/2019

I must put this into context. The staff were lovely and the grounds were pretty and the room was above average. I am traveling with my girlfriend, she's doing a course and I'm spending the day at hotel or locally. So, the setting is gorgeous, the room is above average. The breakfast was good and the bar is well stocked. I booked this through hotels.com and it was advertised with sky channels and a jacuzzi, it had neither. It does have wifi, but disappointingly it drops in and out and would not allow my games console to connect to it, so i couldn't watch anything other than terrestrial TV. There were 5 staff behind the bar and only 3 customers waiting, the two girls were busy making drinks, however the guys seemed oblivious to us waiting and rather lacking motivation. The room was lovely, but had no air con and was like a sauna (room 17) Considering we paid £400+ for the room, we decided to splash out and to be completely honest it wasn't worth the cost. The problem with a high price, comes a high expectation, this did not meet that expectation on many levels. Sorry guys, it's a no from me.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear TommyZoomUK I am sorry that you were disappointed following your recent stay with us, booked via Hotels.com. As mentioned in our direct communication, the information displayed on Hotels.com with regards to our TV service was satellite channels, not Sky as you suggest. We have since been in contact with Hotels.com to request that this is changed to digital channels to better represent the Freeview digital service offered in all of our bedrooms. Whilst the hotel WiFi service regularly achieves download speeds in the region of 50-60 Mbps with upload speeds to match, demand at busy times can impact the speed of service. We offer a complimentary WiFi service to meet the needs of our guests but this is not designed specifically with gaming in mind. We do constantly review the service and where necessary will review any necessary upgrades to the technology to ensure it remains inline with modern day expectation. I am pleased that you enjoyed the hotel setting and that you were impressed with you room and breakfast. I see you stayed in a Deluxe Room within the Manor, these were refurbished in 2016 and whilst we do not promote or feature air-conditioning within the original Manor, fans are available in the wardrobe of these rooms for guest convenience. I do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Lovely grounds"

4
sarahlF1988US, West Midlands, United Kingdom 23/05/2019

The hotel approach is impressive and the grounds well worth a wander through. The inside of the hotel is comfortable but doesn't quite match up to the approach. The booking-in time of 3pm is rather late. I arrived early and had to wait for some time to book in. Even then, there was a big queue and it took quite a while. I had phoned a couple of weeks before to check if it was possible to accommodate my mother who had broken her ankle since I had booked our rooms, and was confined to a wheelchair. I was told that this would be no problem so it was a bit of a shock when I was told by reception that no suitable room would be available. In the end, a room was found, although the room for my husband and I was on a different floor from that of my parents. Not an insurmountable problem but a bit of a nuisance. Despite that poor start, we had an enjoyable stay. We were attending a concert in Southampton so had an early dinner in the restaurant which was very tasty and the portions were generous. The waiter was particularly kind to my mother and his services enhanced our meal. In the morning I took advantage of the well equipped gym (no extra charge), although the later weekend time of opening of 8am was a bit late for me (I accept not many people are likely to want to get up early on a Sunday). The equipment was decidedly tired but notices suggested that it was about to be replaced. I didn't use the pool or the beauty services but they all looked good. The extra hour on the checkout on Sundays (making it 11am) was appreciated. We were a bit worried that the wedding parties taking place in the hotel might interfere with our stay but this did not happen as the rooms were mostly well soundproofed. Overall, we had an enjoyable stay and would certainly consider staying again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sarah... Thank you for reviewing your recent stay with us, I am pleased that you had an enjoyable stay but do apologise for the confusion with regards to the room allocation upon arrival. As you say, we are looking forward to our new gym kit arriving next week, i do hope you may have the opportunity of staying with us again in the future so you can try it out. Sincerely, Nathan Chart - General Manager

"Lovely hotel"

4
Wardy2000, Surrey, United Kingdom 23/05/2019

Lovely hotel located within a beautiful setting. This made for a relaxing stay. Unfortunately the jacuzzi and steam room were not working which had been one of the reasons why I chose the hotel. But weather was lovely so we enjoyed the grounds. We stayed in a suite which was spacious, clean with comfortable beds. Dinner was good and as was the quality of the food. Breakfast was not so good - poor quality products e.g the sausages and orange juice which was very disappointing. Overall a good stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Wardy2000 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed a relaxing stay and you were able to spend time exploring the grounds in the glorious weather we have been enjoying. Apologies that the steam room and spa pool were out of action during your stay, the steam room is now back up and running and we are in the process of investigating options for the installation of a new spa pool which we hope to update on very soon. I'm sorry to see that breakfast fell below expectation, we usually receive such positive feedback about the sausages which are locally sourced and popular with many guests. I'm sorry they were not to your liking. I am pleased your overall stay was positive and do hope you will choose to stay with us again very soon. Sincerely, Nathan Chart - General Manager

"Lovely hotel"

5
myrtlemilton, new milton 20/05/2019

Stayed as the package deal, hotel comfortable, spotless, food really good, staff were all friendly and Dave was super helpful. Beautiful grounds. Leisure centre had the cleanest pool I've ever seen but pity the jacuzzi was out of action and was told that it hasn't been up and running for a while, so that was the only thing I could say was wrong with our stay! Would recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear myrtlemilton Thank you for your 5-star review, I am delighted that you enjoyed your recent stay with us. Apologies for the temporary closure of the spa pool, we are working hard to get this facility back up and running as quickly as possible. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Wedding reception and after party"

4
Stevie J, Bangkok, Thailand 20/05/2019

We attended a family wedding reception at this pretty well located hotel. It was a busy busy venue, lots of functions taking place and a lot of people. The staff at meet and greet were very good, and they did their best to keep things going smoothly. The function room was located in a nice area, and was well presented. The 3 course meal was ok, at the rates they charge it should be! Starters were served and cleared, main course was lamb, the knives were blunt, and most people unable to cut and then eat the meat. BUT... when the staff came to clear away, our waiting staff placed one plate on top of another in front of each guest, with a total of 10 dirty plates in front of the last guest, and each lump of meat, he removed with his hands and placed onto the top plate! When it came to teas and coffee... one cup was placed on our table and we never saw the tea or coffee.. and when we requested where it was, they said, oh, been and gone... we then asked to have some, one more cup and saucer was placed on the table.. no spoons, and then 10 minutes later the beverages were brought out, and said waiter proceed to place his nose onto the spout to determine what it was he was pooring, the spoons never arrived.... Considering what was paid per head, I think this was a very big let down, both for the guests concerned and the hotel.. Overall we had a great day, but this was not really acceptable from a hotel of this calibre.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Stevie J Thank you for reviewing your recent stay with us, I am pleased you enjoyed your stay and the wedding but am sorry for the confusion with the tea and coffee service to your table during the wedding breakfast. I will ensure this feedback is shared with our Conference & Banqueting Manager so he can discuss this with his team. I do hope this isolated incident will not deter you from staying with us again in the future, we would be delighted to welcome you back. Sincerely, Nathan Chart - General Manager

"Not as advertised!"

1
JessicaTodd, Eastleigh, United Kingdom 19/05/2019

Cold pool (after 10 minutes swimming you're desperate to get out), jacuzzi not working, no food available there any more (apart from a chocolate bar in the vending machine). No fruit juice available either! This place has really gone downhill, no wonder they have to advertise high discounts on many sites. Nice massage but not worth the cost for just that and a steam room. Another 2 customers lost, after coming here for years now we won't be back!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JessicaTodd Thank you for reviewing your recent day visit to The Club at Chilworth Manor. I'm sorry that the spa pool is currently out of service following a fault which we are working hard to resolve. I am confused by your comment regarding food as we do offer day packages which include lunch and there has been no change in this offering, we have introduced some new packages which do not include food but the option to arrange lunch remains and I apologise if this was not clear to you. I am pleased that you enjoyed your massage and am sorry that you have chosen not to return to The Club, I do hope you will reconsider. Sincerely, Nathan Chart - General Manager

"Lovely friendly hotel "

5
Suboo6, Benfleet, United Kingdom 16/05/2019

Stayed here as part of Paultons Park short break. Arrived earlier than 3pm check in but were given our keys straight away. Rooms were clean tidy and spacious. Plenty of hanging space but as usual not enough hangers for us! Bed was good king size and very comfortable. Went out to patio area at the rear of hotel and had a drink pre dinner. Only criticism would be there were no safe areas for young children and gardens have many steps and drops, would perhaps benefit from an area for children that is fenced off. Interior of hotel was spotless and very well maintained, quite busy considering it was Monday/Tuesday. Only recommendation would be a local beer. Had dinner which was mainly good, (beef in Asian salad was a little over cooked). 4 adults and 1 toddler had 3 courses and a bottle of wine cost around £200. Ate again on the next evening and had same good food and service, nothing was too much trouble. Breakfast both mornings was acceptable with a choice of buffet hot food, toast and pastries, also fruit yogurt and cereals available. Porridge was one of the best we've ever tasted. Great time had by all, would return and recommend to all.

"Package treat ..."

3
jessiom, Isle of Man 15/05/2019

We normally quite like staying here as the price of the package was reasonable, room is clean, beds comfy, bathrooms decent size, meal was included, starter we both had pate which was tasty, then I had chefs steak pie and I hardly ate any, pastry was over cooked on the top and soggy on the bottom, not much filling, really not nice at all, very disappointing, hubby had guinea fowl and it was just ok, not much with it but luckily we ordered an extra portion of veg, unlucky tho as it didn't arrive! By the time we had chance to ask for it the meal was nearly gone, They were busy with a big party, but no excuse for poor service and pretty basic food, I just hope breakfast is better in the morning, it's normally nice ....

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jessiom I am sorry that your dining experience fell short of expectation and do hope you were able to speak with our restaurant manager so they could address your concerns. I am pleased that you enjoyed all other aspects of your stay and appreciate your comments about the cleanliness, value and comfort. We look forward to your next stay, we will work hard to restore your faith and deliver a 5-star experience. Sincerely, Nathan Chart - General Manager

"A touch of Luxury at affordable prices"

5
User 11/05/2019

We stayed here as part of the Paultons Park package and we were very impressed. Spotlessly clean and comfortable room with double aspect. We were in the newer rooms however the join from old building to the extension was seamless. Breakfast was efficient and good quality. Grounds were fabulous, we just didnt have time to explore. Dave on reception was charming and helpful. Felt we should've paid alot more than we did. Excellent value for money.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear LittleTurret Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and do hope you will choose to stay with us again next time you're visiting Paultons Park. Sincerely, Nathan Chart - General Manager

"Stay over treat"

4
sc0userneil, Frimley Green, United Kingdom 07/05/2019

We decided to enjoy a one night stop at this hotel through a Secret Escapes Deal. Enjoyed it very much, good points are the hotel accommodation and great food, super steam and sauna rooms in the spa. Slightly negative the jacuzzi was not working and the pool temperature was a tad on the cold side. Would certainly recommend this hotel providing the negatives were addressed.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sc0userneil Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay and appreciate your comments about the food, team and club facilities. I'm sorry the spa pool closure was a disappointment, this is due to a fault which is beyond our control, an engineer is booked to attend site next week in order to complete a repair so we hope to have this up and running again very soon. We look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Chilly Chilworth"

3
User 06/05/2019

The hotel was booked for my wife's birthday and when we arrived, I was suitably impressed with the grounds and the building. The staff were attentive and professional, checking in was efficient. However; we did notice on the way to our suite, (room 18), that the hotel felt a little chilly but it was a cold day and if people were moving in and out, this was to be expected. The room was lovely, the amenities provided excellent but the room itself was extremely cold. We decided to turn on the heating, go to the spa and hopefully return to a cosy room.. I noticed the radiator was already turned on and when I made enquiries to reception, was informed that the hotel heating was turned off for the summer...... I was offered a heater and extra blankets but this is not what I expect from a £190 per night hotel therefore; we chose to leave rather than "make do". I feel the facilities management team need to review their policy on energy management and concentrate more on their guests comfort?

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dave K Thank you for reviewing your stay, I am sorry that you were impacted by a heating fault which impacted our Manor rooms over the Bank Holiday weekend and that you were given the impression that this was in some way attributed to our seasonal heating strategy. A mechanical fault occurred over the weekend which impacted the heating provision to a limited number of rooms within the original Manor House. Although I appreciate it is far from ideal, I am pleased to see that the team were able to offer a portable heater and additional blankets. i am sorry this was not acceptable to you and you chose to leave the hotel. I do assure you that guest comfort is an absolute priority for us and I regret instances when this is impacted by circumstances beyond our control. Should you wish to discuss this further please contact me directly here at the hotel by email to gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Mel"

5
User 04/05/2019

We stayed here for my partners birthday weekend. There was a birthday card in the room on arrival, complimentary champagne at dinner and a really beautiful pudding with ‘happy birthday' written in chocolate and a candle! Honestly, so lovely and quite unexpected. The staff are all so kind and helpful especially Dave on reception who is wonderful at his job and I want to tell his mum she should be so proud of him! Thank you all so much!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mel Thank you for your 5-star review, i am delighted that you enjoyed your stay and I will be certain to share your comments with Dave. Many happy returns to your partner, we hope to see you both again soon. Sincerely, Nathan Chart - General Manager

"First Class service"

5
SCS170, East Sussex, United Kingdom 04/05/2019

Our only problem was finding the hotel, even though we had very good directions we were slightly concerned by the CCTV cameras and the notices telling us that unauthorised vehicles could not park on the estate. The Hotel is beyond this area and once we found out it was ok to drive past this area we were quite happy. The service at reception and in the restaurant in the evening was first class, with every member of staff giving exceptional service. We had booked for the Cruise and stay deal which meant that they delivered and picked us up from the port and we could leave our car there safely parked whilst we were away. Much better than any of the car parking services, and it means the day starts off very relaxed with a great breakfast. Its a pity the weather wasn't better because the grounds looked superb and we would have like to have walked around after dinner. Just to sum up and repeat myself, the staff were great and gave what I would call good old fashioned service. Polite and friendly without being as some places are patronising. Yes we will go back when we next cruise from Southampton, or if in the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SCS170 Thank you for your 5-star review, I am delighted that you enjoyed your stay with us ahead of your cruise from Southampton. It sounds as though you missed our main entrance as you approached the hotel, this is just off to the right as you enter the Science Park. I am so pleased to see that you will consider staying with us again ahead of your next cruise from Southampton, this is one of our most popular packages due to the convenience offered as you highlight. Thank you again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"A tale of two nights. "

3
User 02/05/2019

We had to visit a relative in Southampton Hospital. We searched and found Chilworth manor hotel on or phone. We only intended to stay one night but ended up staying two. Night one. Kind desk staff understanding, ate in the restaurant, menu wasn't massive food turned up nicely cooked charming staff, lovely evening, went to our room on the ground floor, spacious quite and dark, had a lovely nights sleep. Next day Breakfast was great. Returned for a second night couldn't get same room. Ate in restaurant again waited 55mins for our food to come, I had a salad as part of my meal, the plate was so hot it fried the lettuce to the plate! Staff apologised, meal wasn't worth the hour wait. Back to room on second floor, lots of noise from pipes, lifts, things being moved around bright from lights outside. A terrible nights sleep! Sound proofing on the upper floors is a real issue. Seems hell bent on putting corporate events over hotel guests! Worth staying in but get a ground floor room and be prepared for a wait for food, but don't expect to told, there is a delay, they keep that a secret.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear F2735KGjohnf Thank you for reviewing your stay with us, I am sorry that you experienced some inconsistency in service across the two nights of your stay. I do assure you that we value all our guests and would most certainly not prioritise corporate events over the experience of other guests, we work hard to balance our business to ensure satisfaction for all. All our meals are freshly prepared to order and delays can occur at busy times, I'm sorry this was not explained to you and I will ensure your feedback is shared with the team. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Great overnight stay for Paultons Park"

5
User 01/05/2019

Purchased an overnight stay and Park tickets at Chilworth Manor. Hotel very pretty and check in smooth - even Easter eggs for children There were lots of events st the hotel but rooms were ready, and they made a point of telling us about parties and that our rooms were away from noise. Our accessible room was great -although it was not level entry shower which could have been difficult for non ambulances person. Dinner was excellent (service a bit slow but they were very busy) and all meals including kids were high quality produce and freshly cooked Breakfast was fine - plenty of choice, and we sat in side room with lovely garden views Well done CM

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Vivien R Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay. I'm pleased to see that you felt the team balanced the events taking place at the hotel with your own requirements so they did not impact upon your experience. I'm sorry you experienced a slight delay in service for your evening meal, as you acknowledge our meals are freshly prepared to order meaning regrettable delays can occur at busy times, I appreciate your patience. I do hope you will choose to stay with us again when next visiting Paultons Park. Sincerely, Nathan Chart - General Manager

"Disappointing Afternoon Tea!"

3
Karen F, Southampton, United Kingdom 28/04/2019

My neice and I went for Afternoon Tea, Easter Saturday. The staff were extremely attentive throughout the afternoon, but we were the only two people in the tea room. The sandwiches were average, the scones and pastries fine, but what we found difficult to believe was when we requested a second pot of Earl Grey Tea, we were informed that they had "ran out." We were offered alternatives, but, sadly, this spoiled the experience.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Karen F I am sorry that you were disappointed following your visit on Easter Saturday for Afternoon Tea due to the lack of Earl Grey Tea. Despite this I am pleased that you found the service to be attentive and that the food met with your expectations. i do hope you will consider dining with us again in the future, we would be delighted to welcome you back. Sincerely, Nathan Chart - General Manager

"Anniversary night "

5
hannah604, Chandler's Ford, United Kingdom 28/04/2019

We came back to Chilworth Manor for our first anniversary. We stayed in a suite and it was lovely. The room was spotless, the in room facilities were clear. Lovely shower. We went for a walk around the wooded grounds at the back of the hotel. Beautiful. We had dinner and breakfast at the hotel. Both were lovely but breakfast was our favourite. So much choice!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hannah604 Thank you for your 5-star review following your recent stay for your Anniversary. I am delighted that you enjoyed your celebrations with us and I appreciate your kind comments about dinner and breakfast. We look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Excellent stay - fantastic location"

5
David J, Gloucester, United Kingdom 27/04/2019

Stayed here en route to catching the Isle of Wight ferry. The grounds are beautiful, with mature tres and extensive yerraces and gardens. The staff are extremely friendly and professional. Our room was immaculate and spotlessly clean. The food was excellent and breakfast had excellent choice. Irecommend the hotel if you are in the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David J Thank you for your wonderful 5-star review following your recent stay with us. I am delighted that you enjoyed your stay and appreciate you highlighting the team in particular. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Break"

4
User 26/04/2019

Overal good stay ,beautiful grounds and bluebell wood to walk in Friendly staff ,good food , bit of a trek to the spa and pool if you want to go in your robe and dont stay in room9 far too small for a couple

"BW Chilworth"

5
User 26/04/2019

Very nice period hotel with great friendly staff, the rooms are spacious and the gym is open from 6.30 with a good cardio room and decent sized pool, the front desk staff are very attentive to any request.

"End of Season Southampton Scottish Assoc"

5
User 24/04/2019

Thank you so much to all your staff, in particular Georgina who helped me organize the event, Adam, Dave and the 3 waiting staff who helped to make this event very special for all our members,everything from the Welcome Drinks , the food and the service was excellent. We used the Coach House for our function and would really recommend this to others. Some of our party stayed in the hotel as well, and again there were no complaints, and we enjoyed a lovely walk around the beautiful grounds before we left..

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Southampton S Thank you for your 5-star review and for your recognition for Georgina, Adam, Dave and our F&B team. I am delighted that your event was such a success, I appreciate you choosing Chilworth Manor for your celebrations. I do hope you will visit us again soon. Sincerely, Nathan Chart - General Manager

"Cruise Transfer"

4
User 24/04/2019

this is the ideal hotel to stay and leave your car when on a cruise from Southampton. The taxi transfer to and from the port are excellent. The rooms are good. The food is a little over priced for what it is.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Roving... Thank you for reviewing your recent stay with us ahead of your cruise from Southampton, our cruise package is very popular and offers great value with parking and port transfers included as you highlight. i hope you enjoyed your cruise and that you will choose to stay with us again next time you are sailing from Southampton. Sincerely, Nathan Chart - General Manager

"Value for money but some disappointments"

3
GrandTour30369553923, Cambridge, United Kingdom 23/04/2019

Worth what we paid as e got a very cheap deal on booking.com. Room quite small but spotlessly clean. Shower was ok if you wanted it cold or a slow trickle for a warm shower. Some advertised breakfast items were missing when we arrived in the middle of the advertised breakfast times. Not the best quality breakfast and would certainly not pay the £14.25 quoted price if not included in the room rate.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GrandTour Thank you for reviewing your recent stay with us, I am pleased to see you were able to find a good deal and that you found your stay to offer good value for money. I will ensure the points you have highlighted are discussed with the team to ensure our continual improvement and I hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"I am only giving this hotel three because of a poor experience that made me feel really stressed"

3
notdoneromin, Kent, United Kingdom 16/04/2019

Overall the hotel is in a lovely location and well placed for touring the area. The staff were friendly and polite. The room was clean and comfortable although a pretty bog standard room nothing special. We stayed for three nights bed/breakfast/dinner. The food at both breakfast and dinner was of a high quality. We didn't use the spa or pool but they looked fine and enjoyable. The breakfast choices were great and plentiful. The cleanliness and service was overall excellent. We were there three nights, on the second morning there were a vast number of guests from a wedding the previous day. The restaurant just couldn't cope, there were long queues for breakfast. I asked for a table near the window as I can't bear crowds especially as we had chosen this weekend as a quiet restful weekend - we were not told that there would be a wedding there that weekend, if we had been told we would have had the option to decide to go another weekend - they couldn't find us a quieter table - I can understand that the harassed staff were just trying to get people seated. This ended up with us being placed at a table right by the biggest queue ever and my chair constantly knocked - not purposely but by the sheer numbers scrambling to get breakfast. I have never had such a stressful meal. We had to leave it in the end and buy a breakfast in Winchester it was so appalling. For this reason I would not come back again. On the hotel survey I haven't given a breakfast experience a rating because the other two breakfasts were fine and on the first and third morning I did speak to the staff about the middle horrendous breakfast and of course they were apologetic and we did have a nice table that morning. It was not the waiting staff at fault but not well thought through planning and management. This is such a shame as over all I would highly recommend a stay hear as it is central to lots of places to visit. IT SEEMS THAT THE SURVEY WILL NOT LET ME NOT GIVE A RATING so I unfortunately can only give a 1 even though this does not reflect my views on the overall time spent in the restaurant for breakfast and dinner for three days. But that second day at breakfast was so horrendous I still feel the stress I felt that morning then whilst writing this review I would certainly tell people to check if there is a wedding taking place. There wasn't any other problem with the wedding. The restaurant can't cope with those numbers. The hotel lounge/ bar is very big with plenty of comfortable chairs/WiFi and while we were there we didn't have a problem finding somewhere to sit . It has a big fire which gave a comfortable cosy feeling. The staff we always pleasant efficient and helpful. So everything was perfect except no one noticed one important detail and this was, which I hope the management will take on board. We were there in March and every single door was open which meant everything was spoiled because it was cold and there was drafts coming from all angles. What a shame.☹️ Apart from every big door being left open arriving guests could push back and leave the hotel entrance doors open Brrrrrrrr☹️

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear notdoneromin, Thank you for your review. I am sorry to see that you did not fully enjoy your stay , I have replied directly back to your survey if you would like to discuss further. I do hope you will consider returning back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Lovely. "

5
DCG1343, Tropoje, Albania 15/04/2019

Reception desk staff were very friendly, attentive and welcoming! Beds were comfortable, room was basic modern-ish, large TV, heating to your liking, bathroom clean and spacious (plenty of towels). Breakfast was lovely, and a wide variety of choice. Location is beautiful, and the driveway leading up to Manor House was beautiful. I'd come here again as it was very good for money and family friendly! Only thing I'd say for feedback is I saw 3 cleaning ladies all eating whilst cleaning rooms, which I think they could have at least waited til behind a closed door! Slightly unprofessional, considering the type of establishment this seems to be. It's not good for guests to see staff stuffing their faces on the job. Nonetheless, this doesn't affect my rating because I can put that aside as it was a lovely stay.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DCG1343, Thank you for your review of your recent stay at the Chilworth Manor. I'm delighted to see you enjoyed your stay with us & i do hope you will choose to return to us in the future. I have discussed your comments with the head housekeeper to ensure this issue does not arise in the future. Yours Sincerely. Joe Lythe Operations Manager

"Another lovely stay "

4
ToonTravels1958, London, United Kingdom 15/04/2019

Back once again for work. I do like staying here. In short, clean, comfortable, quiet, with nice staff and although it's not in the luxury end of the market, the setting is rather grand. This time I had a chance to explore the spectacular grounds and use the excellent gym. Dinner was actually the best I've ever had here, a great improvement on last time, plus breakfast was decent. I'll be back.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ToonTravels1958 , Thank you for your amazing feedback , i will ensure i pass on your kind words regarding dinner to the chefs . Yours Sincerely Joe Lythe Operations Manager

"Wonderful staff"

4
Pugwash867, Southampton, United Kingdom 15/04/2019

A short weekend stay as a change of scenery and space. Having booked online, from the moment we arrived each staff member we spoke to could not have been more curteous or accommodating, a grand building with interesting nooks & crannies its well worth a look around, as are the grounds with a nice terrace and small pond. The resteraunt staff, especially the manager, just made everyone feel at ease with nothing being too much for them. Thank you

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pugwash867, Thank you for your wonderful review of the hotel. I'm delighted to see your kind words about the hotel staff , I will ensure i pass them on. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Wonderful Wedding Reception"

5
User 11/04/2019

All staff were pleasant, helpful and helped in creating a magical weekend. Our only minor quibbles were that the pillows were too firm for our taste and the lift broke down during our stay. However this was only a minor irritation and just one of those things; reception assisted promptly in arranging porterage of our baggage.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Curious64572899418, Thank you for your 5* review , I am delighted to see that you chose to spend your special day with us & you had a wonderful weekend. I will ensure your kind words are passed on to the team. Yours Sincerely Joe Lythe Operations Manager

"Golden Wedding Anniversary"

5
MissGSouthampton, Southampton 09/04/2019

Had a lovely meal for nine people in a private dining room on Friday 5th April for my parents golden wedding anniversary. Service was excellent (apologies I have forgotten the name of the waiter who looked after us), and the food lovely. Thank you for an enjoyable evening

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MissGSouthampton Thank you for choosing Chilworth Manor as the venue for your parents Golden Wedding Anniversary and for taking the time to review your visit. I am delighted that all went well and that you had an enjoyable celebration, please send my congratulations to your parents. We hope to see you all again soon. Sincerely, Nathan Chart - General Manager

"Great for a romantic week-end"

4
Hampshireoak, Geronce 04/04/2019

We held a family reunion of four couples and had a lovely time. Very pleased with our room, and the wooded grounds were lovely. Breakfast was really good and the evening meal very good value for money. Perhaps we were given a room for Wheelchair access for the bathroom sink and mirrors were far to low for me. The dinning room temperature was too hot for me to enjoy.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Hampshireoak Thank you for choosing Chilworth Manor for your recent family reunion, I am pleased that you enjoyed your stay and do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Comfortable stay"

4
oh440, London, United Kingdom 01/04/2019

We stayed here whilst on a trip down from London to visit Paultons Park. The accommodation was clean and comfortable and just what we needed after a long day of having fun at Peppa Pig World. The only criticism I have for the room was that the size of it, for a family room, was fairly tight with the camp bed up. We were only there for a short period of time so this wasn't a big issue for us. The breakfast was lovely and fresh and set us up for pretty much the whole of the next day at Paultons Park. The staff we encountered were helpful and pleasant too. It is in a quiet location and has lovely grounds which we explored after breakfast before checking out. I would recommend this place as a stop over if you are down to visit Paultons Park.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear oh440 Thank you for reviewing your recent stay with us, i am delighted you had an enjoyable stay and that you had a fun time at Peppa Pig World, a favourite with many of our guests. It would seem that you stayed in one of our standard rooms which can accommodate two adults and a child on an extra bed, we do also offer Deluxe and Superior Rooms which are located in the main house and have additional space, please ask about one of these should you be booking again next time you visit Peppa Pig World. Thank you again for your kind comments. Sincerely, Nathan Chart - General Manager

"rather relaxing"

4
madger189, Hereford, United Kingdom 01/04/2019

i went here on a weekend deal as I had never been to Southampton before.The hotel looked rather splendid on arival, despite being set in a science park, you would never know while your there. met by a somewhat querky receptionist we made our way to the room. the room was clean and tidy, the usual tea/coffee etc. it wasnt massive, however you could easily swing the cat around. greart big bed and tv and an ensuit bathroom (the shower was a little drippy) over all pretty good though. WE dined in the restraunt on the first evening and for breakfast. The evening meal was fabulous (mackeral pate, guinea fowl, lemon tart) It was well presented, good temp and very flavoursome, WELL DONE CHEF breakfast was as expected, the usual and good. I'll finish off with a big shout out to the staff in the restraunt, they were very diligant, hard working, happy, friendly, it realy was service with a smile, well done all Didnt realy look round the gardens, from the door (lol) though looked very pleasant and well kept overall a pleasant stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear madger189 Thank you for taking the time to review your recent stay with us here at Chilworth Manor. I am delighted you enjoyed your stay and your evening meal, I will ensure these comments are shared with Chef and our kitchen team. I also appreciate you recognising the restaurant team who work hard to ensure all our guests receive a warm and friendly welcome. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Great Hospitality"

5
User 29/03/2019

Chilworth Manor is an excellent place to stay. The hotel itself is a historic house in beautiful grounds. The local area of Chilworth is a great area to stay, within good distance of the main routes and motorways. The hotel is well kept and the rooms are clean and well maintained. The service all round is excellent the staff are the biggest asset to the hotel.The service is always with a smile and the hotel staff really can't do enough for you. They will go out of their way to make your stay enjoyable and comfortable. In particular I want to mention those that really went out of their way to serve me and look after me through out my stays at the hotel. Those are Dave, Jodie, Katie and Jack. They are all absolute stars and have made my stay really enjoyable, every time I have stayed at the hotel. I also want to mention the night staff who have made a really lovely cup of tea, very early in the mornings, when I had to leave early to catch my flight back. For anyone wanting to stay in Southampton Chilworth Manor is really a fantastic place to stay. I hope to return back very soon.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mumtaz s Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the property but also our team who work hard to ensure all our guests receive a warm welcome. We very much hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"All the gear ....no idea...children CANNOT use the pool"

1
User 28/03/2019

Were to start,this is in no way a family friendly hotel A. Just as I arrived i recieved an email to advice the spa pool was inoperative B. Only at check in adviced children couldnt use the pool - this was one of the reasons we booked C. Fire alarm went off at 6.45 - rooms are very noisy can hear your neighbours tv D. Key constantly broken resulting in a long walk (over several times) back to and fro, waiting in reception to have it fixed E. Breakfast is appauling- my son was promised 'pancakes by two separate staff only to be told 25minutes later he couldn't have them (he is 3), tea is like dishwater- just all round below standards F. Left room at 07.00 returned to room at 14.00 still hadnt been serviced whats is disappointing is this hotel has such high physical potential, the grounds are beautiful and the manor itself is grand, it lacks attention to detail from its services and i found the majority of staff had a 'not bothered' attitude. Probably conferences or business people wouldn't mind as there's ALOT of conferences on...but it tour a family or have children.. I would not recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Followingtheworld9 I am saddened to read your review this morning which makes no mention of our conversation yesterday. We are working hard to reopen the spa pool which is indeed currently out of action due to a maintenance issue beyond our control, I am pleased that the team were able to notify you of this prior to your arrival at the hotel. The Club at Chilworth Manor is a private, adults only members club to which hotel residents have complimentary access. Children are welcome to use the swimming pool on weekends and bank holidays between 3pm and 5.30pm. These child swim times are displayed on our website and within Important Information on the Booking.com site through whom you booked on this occasion. The information should also be detailed within all Booking.com reservation confirmations. I am sorry that you were not aware of this and that you were disappointed upon arrival. As you acknowledged when we met yesterday, the activation of the fire alarm at any time, whilst regrettable, is not the fault of the hotel and we are duty bound to commence an evacuation whilst the cause of the alarm is investigated to ensure the safety of our guests and staff. I am pleased that on this occasion it was possible to silence the alarm swiftly and permit guests to return to the hotel within a matter of minutes. It is indeed unusual for keys to require resetting as often as you experienced, we advise guests to keep key cards away from mobile phones, credit cards and other electronic devices but will also be checking the lock to your room to ensure there are no faults. Having spoken with Chef since our meeting we are investigating the options for the introduction of pancakes when next updating our breakfast menu. I am sorry that the tea was not to your liking. Our housekeeping team work through all rooms during the course of the day, I'm sorry that your expectation was for your room to have been cleaned earlier than was completed, I believe when attempting to service your room later you advised our housekeeping team that this was not required. We welcome many families to Chilworth Manor and I'm sorry that you felt the hotel not to be family friendly. I am delighted that you chose to accept my gesture to host a return stay for yourself and your son so that we may have the opportunity of delivering our usual level of exceptional service to restore your faith. I look forward to hearing from you to arrange this stay. Sincerely, Nathan Chart - General Manager

"Spa Day at Chilworth Manor"

1
Issey2, Salisbury, United Kingdom 27/03/2019

This Spa Day was bought as a Christmas present and boy what a disappointment it was. The voucher included pool, jacuzzi, towel, dressing gown, slippers and a glass of Prosecco. On arrival asked to fill in a form, then had to collect out bundle (like a prisoner) there were NO SLIPPERS, and then welcomed (not really) and a conducted tour, which showed us the changing room door and the stairs to the treatment rooms. When we asked about the Prosecco it would be given to us after our treatment.. as we were having consecutive treatments it would have meant drinking on our own. Unable to use pool for first hour as there were aqua aerobics going on, so we had the sauna and steam room. The Club had phoned the lady who booked the evning before to say there was no jacuzzi but hey that was a bit late. The treatments were good but the lady didn't know anything about the drink. As we were leaving we again asked about the Prosecco which was brought to us and served in plastic glasses. This is in no way a Spa Day, no friendly welcome, no lockers as the members were using them. No slippers, no jacuzzi and no offer of a refund. Perhaps it should be called a No Spa Day Very very dissapointed ... one star for the treatments .. none for anything else

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Issey2 I am sorry that you were disappointed with your Spa Day at The Club at Chilworth Manor, please do contact our Club Manager Jaime by email to leisure1@chilworth-manor.co.uk if you wish to discuss any aspect of your experience with him directly. I am pleased you enjoyed your treatment and do hope you may consider returning to The Club in the future. Sincerely, Nathan Chart - General Manager

"Very nice place"

5
User 24/03/2019

Had spent several nights with my wife for Christmas dinners/parties or simply for the facilities available in their sport's club. Nice staff, very decent restaurant and cosy rooms. Absolutely worth every penny spent there

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Camper725882 Thank you so much for your 5-star review, I am delighted that you enjoyed your most recent stay with us. I appreciate you highlighting the team in particular who work hard to ensure all our guests receive a warm welcome. We are already looking forward to your next stay. Sincerely, Nathan Chart - General Manager

"Wasn't told the Spa Pool had broken"

3
User 23/03/2019

Took the wife here for a romantic break at the weekend 23-24 March. Was really looking forward to jumping in the spa pool only to find it had broken and wasn't going to be fixed until the next week. I wasn't told about this when I booked the hotel. Had I had known about this I wouldn't have booked it at all. Other guests were told the spa pool was being fixed immediately. I know it's not the hotel's fault. The hotel is great. Bloody great actually. But the spa pool bath was going to be the highlight of our stay. Very disappointed I'm afraid. But will definitely return again to the hotel.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear The_Curry_Nut Thank you for reviewing your recent stay. I am pleased to see that you enjoyed your stay but am sorry for the disappointment caused by the breakdown of our spa pool. I share your frustration and disappointment and I'm sorry for any inconvenience caused. We are working hard to get this facility back up and running as soon as possible. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Spa at the Chilworth Manor"

2
User 15/03/2019

My friend and I had a spa deal. On entering the building I was impressed with the layout, reception and tables set out with bathrobes and questionnaires. We wasted about 10 minutes at reception as the receptionist wanted the email we had received but there was no signal in the end she offered to just take the codes. After filling in the questionnaire the same receptionist said she would give us a tour, her tour was through the door this is the ladies and the spa area is upstairs to the right!!!! We used the gym before our treatments and had a good work out, the equipment seemed old but was good. We both said how brilliant our massages were both had different staff as we had the treatments at the same time. We were hungry by this point so asked the receptionist downstairs what we do for dinner, she said as we hadn't ordered we had to go to the main hotel. My friend and I were very disappointed at this as when we arrived the same receptionist hadn't mentioned food and that the kitchen only accepted orders up to 10am. So after the spa we had to get changed and go to the hotel. Being a vegan there was only one sandwich I could have and I had this with chips which were hardly cooked and cold. The sandwich was tasty though, we weren't given cutlery or offered sauces. The prosecco we were served (part of the deal) was flat and we had to wait 20 minutes and ask twice to change it. We headed back to the spa and put our wet swim wear back on and relaxed. If you can call the few chairs and lounges squeezed in relaxing!!! The pool is a good size but this leaves no room for loungers. The jacuzzi worked when it wanted to, the steam room had wear to it and the sauna had splinters(very dangerous) This deal was worth it just for the massage, but the receptionist ruined our experience and needs some lessons in customer services. Best Western need to invest in upgrading facilities and training staff.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KGMG2013 , Please accept my sincere apologies for the issues you encountered during your recent spa day with us. Whilst I am glad to see you enjoyed your treatments & the gym I apologise for the shortcomings you experienced in other areas though I am happy to say we are awaiting delivery of our brand new gym kit over the coming months. I will ensure all of your comments regarding the facilities & the lunch experience is passed on to the relevant managers for their immediate review. I do hope this will not put you off returning to Chilworth Manor in the future. Kind Regards Joe Lythe Operations Manager

"Very enjoyable stay"

4
Trip25740310903, Bournemouth, United Kingdom 15/03/2019

i booked my trip with the hotel as a birthday present for my husband. The hotel is gorgeous and in really nice setting. We received a very warm welcome into the hotel by a fantastic reception. Very quick and efficient quick in. I upgraded the room and was really pleased with my selection. We used the leisure facilities which were good, we were a little disappointing to find the kids were restricted in the time they could use the pool. In the evening we used the main restaurant for evening.The staff in the restaurant were very welcoming and worked very hard to make sure all attention to detail was taken care off. The food was fantastic and good value for money. Overall a very good stay at an lovely hotel where the staff are fantastic.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trip25740310903, Thank you for your review , I'm pleased to see you enjoyed your stay with us and i will ensure your kind words are passed on to the team. I do hope we can welcome you back to Chilworth Manor in the future. Kind Regards Joe Lythe Operations Manager

"Excellent stay and well looked after"

5
213254, Kent, United Kingdom 11/03/2019

A three-day weekend stay. Hotel decoration well-maintained throughout, rooms spacious, well furnished and spotless bathroom. Restaurant food (even on a special menu) was excellent and above expectations. Have to add that the bar staff, restaurant staff were superb; nothing was too much trouble for them and everything down with a smile-- a big thank you to all. Just a one thing to think about--Large weddings and functions. Music can go on into the early hours. Check before booking and insist on a room well-away from the function area. We escaped it by sheer luck!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 213254, Thank you for your 5* star review. I'm delighted to see that you enjoyed your weekend stay with us and your kind words about our staff. I do hope we can welcome you back to Chilworth Manor Hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Nice hotel"

4
User 11/03/2019

Nice hotel in a great location for visitors to Southampton. Friendly staff. Pricey, but look for discounts as we did. Compares well with other hotels we have stayed in in the area like the Hilton and Premier Inn. Did not use spa or gym, looked small but nice.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Magannon, Thank you for your 4* review , I am glad to see you enjoyed your stay & I hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Very pleasant, good food, good quality at a price."

4
geoffreykenward, Kent, United Kingdom 11/03/2019

Rooms were spacious and clean. Linen of good quality, our be had an uncomfortable spring n one side, otherwise good size and comfy, good shower, tea and coffee making in room. Slow lift walking quicker. Avoid rooms facing function suite at weekends. Noisy weddings until 1.am. Spa is good but you need to walk 200 yds or so outside. No gowns for spa use in rooms. Locker system for you clothing. Excellent steam room. Good size pool. Well maintained sauna and hot tub. Drinking water at pool side would be useful! Generally the hotel is n good order, guest toilets were clean and well maintained. Breakfast is excellent, dinner offered a good choice and we all 10 of us were pleased. he service was good. Drinks are on the dear side as you would expect. We did not tour the grounds due to inclement weather but they look splendid. Plenty of convenient parking.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear geoffreykenward, Thank you for your 4* review and for your kind words regarding your stay i will ensure this is passed on to the team. I am sorry to see that the noise of one of our events disturbed you but i am glad to see you still enjoyed your stay . I do hope we can welcome you back to Chilworth Manor Hotel in the future. Kind Regards Joe Lythe

"Look forward to coming back!"

5
User 05/03/2019

Came to get away from busy day life for the weekend and was very impressed. There's a lovely beautiful long entrance with plenty of wildlife and trees on either side. The manor itself is quite stunning and it looks beautiful in the sunshine as did the whole grounds which are clearly very well maintained. Check in was very very pleasant and our ground floor room ticked all the boxes. Nice double bed, ensuite bathroom and adequate toiletries and tea/coffee making facilities. We chose against eating here for dinner as there were no real vegetarian/vegan options available on the menu and the prices were very steep, and we were recommended by Dave on reception to eat at the Chilworth Arms as he said that they had an excellent vegan menu. He was not wrong! The Club has a good sized pool and gym and there is plenty of equipment up there to use. Sadly, not all of the gym equipment was working, several of the little TV screens on the treadmills and bikes were either not working or in black and white. A major revamp is needed! Breakfast in the morning was an all you can eat buffet style breakfast, which was a nice challenge for us after a pre-breakfast workout. We took a walk around the conservation grounds after getting a map from reception and it really is stunning. I cannot imagine how pretty it will look in spring/summer when everything has blossomed. All of the staff throughout our stay were extremely happy to help and were always on hand to answer any questions we had. There was always a smile on their faces and it was commendable that the same people who were working at 10pm at night were serving us our breakfast the following morning. The real stars were the restaurant managern(sadly did not catch his name) who was ever so welcoming and friendly and Dave on reception. His customer service was superb and would not look out of place in a 5 star London hotel. I'm amazed he hasn't been snapped up for a management job, a real credit to the hotel. We cannot wait to return. Thank you Chilworth Manor!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mattode811 Thank you for your wonderful review, I am delighted that you enjoyed your stay with us and appreciate you taking the time to share your experience. One point you will will, I'm sure, be pleased to hear regarding the gym equipment in The Club, we have recently confirmed a substantial order to replace all of the gym kit within the Club and we anticipate this being in position by the Summer, something we are all very excited about. We look forward to your next stay and hope you won't leave it too long. Sincerely, Nathan Chart - General Manager

"Fishing weekend on the Test near Romsey"

5
seb1954, Jersey, United Kingdom 05/03/2019

I travelled with a group of friends for a fishing weekend. We had arrived from Jersey early in the morning and arrived at the hotel much later in the day after a great days fishing. Finding Chilworth Manor was easy it is well signposted and there are good directions on its web site. Driving into the manors grounds is impressive the building is surrounded by beautiful gardens. There is ample car parking space with plenty of close to the building parking for disabled drivers. The Manor House is impressive and welcoming as you enter. The reception staff could not have been nicer a very warm welcome on what had been a very cold,wet and windy day's fishing. The main lounge and bar area are impressive and comfortable, the fire was most welcome. My room was very comfortable well appointed and of good size the bed was lovely. We chose to eat in the hotel all of our group and some guests, we were not disappointed. A well presented and tasty Caesar salad followed by Roast Guinea Fowl did the job for me and the wine selection was good. After dinner we sat by the fire and talked fishing till late very. This was a comfortable experience with very attentive staff looking after us. It was then off to what proved to be a very comfortable nights sleep. In the morning it was off for breakfast - brilliant a wide choice of cereals, fruits, breads and a great cooked breakfast from the buffet. Check out was easy and friendly, we will be back thanks to everyone at the Chilworth Manor you helped make our fishing weekend extra special. I forgot to mention the prices are good if you book early, there's lots to do at the Manor and Romsey, Southampton are close by.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seb1954 Thank you for reviewing your recent stay with us, I am so pleased that you enjoyed your stay and do hope you will choose to stay with us again in the future, perhaps for your next fishing trip. We look forward to welcoming you back very soon. Sincerely, Nathan Chart - General Manager

"First class customer service"

5
User 01/03/2019

My review is mostly to say how amazing the customer service was. Dave on reception couldn't have been more helpful. He was extremely welcoming, sorting out dinner, planning me a running route and helping find my lost luggage. The f&b manager (sorry I didn't note her name) was also incredibly helpful with my dietary requirements and generally being ace. The staff at the club were also very helpful (mostly for putting me onto Dave for running advice). Lovely place to stay. Food was perfect. Room was good. Looking forward to a return visit for a longer run and all my luggage!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nobikini Thank you so much for your wonderful 5-star review, I am delighted that you enjoyed your stay with us. I am particularly grateful to you for highlighting the team and Dave who is one of our stars on Reception, I know he will take great satisfaction and motivation from your feedback. We very much look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Short Break"

5
delbarnes2016, Crawley, United Kingdom 25/02/2019

Beautiful Hotel in extensive grounds, myself and my wife stayed here for two nights 23-24 February, we had an executive double room (no. 28), very comfortable, clean etc, buffet breakfast was good with plenty of choice, helpful staff, especially on reception, we made use of the pool and spa facilities and we would definitely again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear delbarnes2016 Thank you so much for your 5-star review, I am delighted that you enjoyed your short break with us here at Chilworth Manor and that you were able to make full use of the facilities during your stay. I am particularly grateful to you for highlighting the team who work hard to ensure all our guests receive a warm welcome. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Fabulous overnight stay in great location with helpful/friendly staff"

5
Jules286903, Fareham, United Kingdom 24/02/2019

Stayed here overnight as a surprise for my husbands birthday. Manor is in a lovely setting and we watched a Roe Deer out of our bedroom window this morning. We asked for a quiet room as there was a wedding on and that's exactly what we got (room 307) - nice big comfy bed (2 singles connected together). Wall heater in the room so we could take the chill off in the evening. Nice hot/powerful shower with toiletries and fluffy towels provided. Tea/coffee/hot chocolate and biscuits in the rooms. Enjoyed a swim and jacuzzi and had it to ourselves - towels were provided. Had reserved table for evening meal which was a good idea as it was busy but still received warm welcome and excellent service and the meals were served promptly and were tasty and hot. I had fish and chips which were delicious but gave half to my husband as too much for me. Was grateful to the manager for checking with me about my garlic allergy too. The banoffee fondant with banana ice cream was to die for. Had a great sleep in nice quiet room in the comfy bed. Great idea to have a later check out at the weekends although we didn't take advantage of it. Breakfast was plentiful with lots of choice - cereals, toast, fresh fruit, yoghurt plus eggs, bacon, sausage, hash browns, mushrooms, beans etc. plus fruit juices and tea/coffee. Easy to check out and no issues with the bill. Staff were all welcoming, friendly and helpful. Well done to all and thank you

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jules286903 Thank you so much for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted to see how much you enjoyed your time with us, in particular your meal in the restaurant, time in the Club and breakfast. I am particularly grateful to you for highlighting the team who work hard to ensure that all our guests receive a warm and friendly welcome. I am pleased to note that your specific requests with regards to your room location and dietary requirements had been noted by the team and contributed towards your relaxing break. Many happy returns to your husband, we very much hope to welcome you both back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Spa Day with a disappointing twist!"

2
User 20/02/2019

I booked this as a birthday present for my friend from Groupon! It was advertised as a Spa Day with lunch and a treatment each! At £110 I didn't think it was that cheap! On arrival the drink machine was broken, but there was a kettle to make tea! We couldn't access the relaxation area until after 10.30 due to aqua aerobics and when we could, the older generation moaned that the sun loungers were too long and tripped them up! The (relaxing) pool was like sunbathing around your local swimming pool with scenic views of the car park! But the lunch was the most disappointing of all! A cold pre-packed meal of a few bits of chicken with lettuce and noodles! No drinks offered, but there was a vending machine if you wanted a soft drink! However, the massage was amazing! We left after treatments! I would recommend this venue for a treatment but don't be fooled by the title of spa day, because that it is not!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lucycooley I am sorry to see that your recent visit to The Club at Chilworth fell short of expectation and that you were disappointed. Our bento box lunches are generally very well received and I'm disappointed that your experience fell short of this standard. I will raise all of the points you have highlighted with our Club and Kitchen team, should you wish to discuss your experience with me personally please do contact me directly by email to gm@chilworth-manor.co.uk. I'm pleased to see that you enjoyed your treatments and do hope you may consider returning in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart, General Manager

"Valentine's stay for anniversary "

4
CutieCouple, Exmouth, United Kingdom 19/02/2019

Had a nice stay at Chilworth Manor to celebrate our 10th anniversary as we stayed at this hotel on our wedding night. We are on an all inclusive deal with meals which was a new thing for us but it worked out well. The food menu was smaller than the usual menu due to our deal but the food was very nice and a good choice. The stay was very comfortable and the room, was nice. The TV though only had a handful of channels and we were located in the far wing of the hotels extension so there was free WiFi but it was a very poor reception. The staff were very nice and friendly but we're rushed to finish our meal. On the first night and my husbands plate was remove while he was still eating, which was a bit odd. There us plenty of parking which is good and the hotels location is ideal to do some exploring if the local area and to get to do shopping in Southampton. The room was clean but a few cobwebs in places. There was lovely hot water all the time and the shower worked well. TV is HD but not enough channels Bed was very comfortable and the pillows were very nice. All in all a nice hotel, a few improvements needed here and there but a nice stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CutiCouple Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay but am sorry to see that one or two occurrences impacted upon your overall satisfaction. I will ensure your feedback is taken on board and shared with the team and we will look forward to delivering a 5-star experience on your next stay. Sincerely, Nathan Chart - General Manager

"Great value, very comfortable"

4
ChocolateTaut, Ascot, United Kingdom 18/02/2019

We visited for a belated birthday / valentines treat - the perfect location for exploring Hampshire. There are some lovely features to the building - including the impressive bar and lounge area. The bedrooms lack some character but are modern, well equipped and comfortable, We really enjoyed the pool, sauna, steam room and jacuzzi which is a very short walk from the main building, as explained to us on our arrival. It was nice to dress up and enjoy drinks and dinner in the grand setting that the bar and restaurant offered. A bit odd to see one guest at the bar in her slippers (!!) but obviously not the hotel's fault. One minor issue with billing - our deal included a two course dinner but the restaurant staff led us to believe we had 3 courses included, meaning we ended up paying extra for dessert but no biggie. Lovely buffet breakfast the next morning and we enjoyed an amble round the grounds before departure.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ChocolateTaut Thank you for reviewing your recent stay with us, I am delighted to read that you enjoyed your stay and to see that you were able to make use of the leisure facilities. Do consider upgrading to one of our premium rooms within the Manor for your next stay, these have a very different feel to our standard rooms and would, I'm sure, exceed your expectations. I am sorry to see there was some confusion with regards to your dinner allocation, thank you for your understanding with regards to this. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Belated valentines "

5
tinalT4267WB, Hampshire, United Kingdom 17/02/2019

Stayed her for a night. On arrival the view of the hotel as you drive up the scenic driveway was beautiful and Lots of parking on arrival. Check in was quick staff member for arrival and departure both very polite, smiley and answered all questions to our satisfaction. Room was very clean and tidy, bed was comfy,shower was great as were the reception bar area,restaurant (buffet breakfast very nice)and the terrace gardens which we sat and had drinks on. Very tranquil environment considering was a birthday celebration happening in the facility. Will be returning to use leisure facilities and would highly recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tinal... Thank you for your 5-star review, I am so pleased to read about your wonderful stay with us and I am particularly grateful for your kind comments about the team. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Birthday stay "

5
Shannylou1, Sandown, United Kingdom 17/02/2019

My partner booked us here for my birthday. The hotel is beautiful inside & out, the staff were helpful, friendly & polite. We had dinner in the restaurant in the evening which was good, I had the Cajun burger and my partner had the rump steak. We also enjoyed using the swimming pool. The pool is not located in the hotel but is only a 2 minute walk away. Room 12 was our room which was lovely inside. The only problem was we found it a bit small but it had a nice view of the front gardens. Breakfast was lovely and tasty, we enjoyed the buffet style breakfast as you can help yourself to whatever you want. Also I would just like to thank you too all the staff for my birthday card that was left in the room, I think this was a lovely gesture. I would love to come back here and stay again soon. Anyone who is thinking of booking I would highly recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Shannylou1 Thank you for your 5-star review, I am delighted that you enjoyed your stay including your evening meal and time spent in The Club. A very belated happy birthday, we look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Chilling out at Chilworth"

4
ROYLES, London, United Kingdom 13/02/2019

Very impressive drive up to large mansion. So far so good! Will look divine when all the rhodedendrums are in flower. Very friendly laid back staff. Our room was a bit pokey ( deluxe ...) but they were very happy to change it to a larger one with lovely view. Great walks in grounds. Swimming pool, spa etc 3 minute walk, but well worth it. Food good, except my husbands plaice on the last night. Very small with hardly ant flesh on. ( and that was just my husband!! ) but seriously, Not impressive for a main course and bizzarly served with roast potatoes - apparently a new menu . We mentioned the sparse plaice but had no response. However, my roast guinea fowl was fabulous. There were a few details I could be picky about, it I won't because we had a really good stay. Would recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Royles Thank you for reviewing your recent stay with us, I am delighted that you enjoyed time at Chilworth Manor. I am sorry that the initial deluxe room overlooking the front gardens of the Manor fell short of expectation, but am delighted to see that Jack was able to reallocate you to a deluxe room overlooking the rear gardens. I am pleased also to see that you were able to make use of the facilities during your stay, including a walk around the gardens. We did indeed launch our new restaurant menu on Monday, this has generally been very well received but I will ensure your feedback is shared with Chef, thank you for bringing this to my attention. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Whats not to like"

5
goodtogethome, London 11/02/2019

Lovely hotel which has been many things in its time, so maybe lacking some of the grandeur you might expect. Set in attractive grounds with an interesting deer ring which I have never seen before. Our room was located in an annex attached to the main house, so no character, but quiet and comfortable.The room was small but recently renovated with a very comfortable bed. Tea and coffee making facilities and biscuits provided. The bathroom was new too and they provided shampoo, soap, body lotion, and shower gel. Loved the heated mirror section so that you didnt have to wipe it. The food which was included in the price, was very good, (I have to say to our surprise as reading reviews you often pick up on the negatives). It very much depends on the hotel employing an excellent chef who lucky for us was working that night. The portions were just right with a good helping of potatoes and vegetables, Nothing worse than ordering a dish and wishing it had come with something more than a garnish. Normally I reserve my 5 stars to exceptional. This was a special offer with meal included which was exceptional as an offer and far exceeds anything for that price in the area at that standard. The hard working staff seemed to multi task, but with a smile and good humour. I would definitely stay here again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear goodtogethome Thank you so much for your 5-star review. I am delighted that you enjoyed your recent stay with us and that your experience in our restaurant surpassed expectation based on some other reviews you had read on this site. We take all our guest feedback seriously, including that which we receive via reviews on sites such as this to ensure our continual improvement. It is important to highlight, however, that the number of reviews received on Trip Advisor for our hotel last year accounts for just 0.5% of the total number of guests who chose to stay with us and I'm pleased that your positive experience matched that enjoyed by so many of our other guests. I am particularly grateful to you for taking the time to highlight the team who work hard to ensure all our guests receive a warm and friendly welcome. We very much look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"No more than a 3 star!"

2
Patricia O, Yeovil, United Kingdom 10/02/2019

Booked on line to have an executive room and breakfast. Drove along an impressive drive to the hotel where there was limited parking before you had to park in the overflow. Not good when it is raining. On checking in at around 4pm we had an issue with booking restaurant as we were told the hotel was full therefore limited time slots available. When we got to the room 6 found it very dark and noisy! When we complained at reception we were offered another room up another flight of stairs. This appeared a better room 24 although the floorboards creaked terribly just outside the bathroom! No individual heating in the room which became quite warm overnight. Bed was comfortable though. Breakfast next morning....As we checked in were asked if we had had fish and chips in the room the night before as someone had but had not paid for it!!! Not us!! I ordered poached eggs on toast. I was served two 'tennis balls' on toast! Horrible. My husband had an omelette which was OK. Plenty of other choices if you wanted them. I have had tastier coffee and the tea was weak. Did not appreciate to be asked by waitress whilst I was still eating my toast whether I as finished!!!! Then she wanted to clear my husband's plate and seemed stressed when we both said, NO!! There was a lot of congestion as staff came out of kitchen and tended to collide with customers either waiting to serve themselves juice or just wanted to pass by! Also, perhaps something could be done about the noise of the wooden chairs scraping on the wooden floor every time people wanted to sit or stand. All in all not a good experience.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Patricia I am sorry that your recent stay with us fell short of expectation. Chilworth Manor is officially rated as a 3-star hotel, however we do strive to deliver a 5-star experience and I am sorry you did not experience this. The hotel features in the region of 200 parking spaces, all of which are within a 2 minute walk of the main hotel entrance, I am sorry that you were unable to park directly in front of the hotel but am pleased there were spaces available in one of our overflow car parks. Rooms in the original 19th century Manor are heated by a traditional central heating system with individual radiators available in each room for guests to control accordingly, I am sorry that this was not overly clear to you. The occasional creaky floorboard is also testament to the age and individual character of our building although I will ensure those you have highlighted are checked to see if it is possible for us to minimise disturbance. I will be sharing your feedback regarding breakfast with our Chef and Food & Beverage team as I am disappointed to hear that your freshly cooked poached eggs were not served at an acceptable standard. We do recommend guests who are not booked on a dinner inclusive package but wish to dine with us contact the hotel prior to arrival to book a table at your preferred time, particularly on weekends and at busy periods. Tables can also be booked online via our website www.chilworth-manor.co.uk. I do hope that you will consider staying with us again so we may have the opportunity of restoring your faith in Chilworth Manor, if you wish to discuss any aspect of your stay, or indeed would like to arrange a future stay, please contact me directly by email to gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"A Gem Of A Hotel On The Edge Of Southampton"

5
User 05/02/2019

Just returned from a 2 night stay & have stayed several times now at Chilworth Manor & will keep coming back. Wonderful approach through the wooded grounds to this imposing building. Ample parking which may be a little walk if spaces directly outside the Hotel are all taken. Had to take care in the Carpark on arrival which was a bit slippery from the snow. Friendly & helpful reception. Comfortable & beautiful bar area with high ceiling, galleried landings, sweeping staircase & large open fire all in keeping with the period of this building. Clean, well furnished rooms with modern equipped bathrooms. Didn't have an evening meal in but breakfast was very good with ample choice (buffet style) & friendly, attentive service. Was good having access to the modern health & fitness centre (separate building- 2 or 3 minutes walk away) with an adequate size swimming pool, sauna, steam room & spa (towels provided & lockers £1 deposit) with a smallish (but well equipped) gym on next floor up. Have to say a big thankyou to Lindsey Trend for being so helpful, friendly, polite & efficient with us when we telephoned, 3 occasions, last minute, to amend our booking - Lindsey provided excellent service in our view.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear AndrewSH10 Thank you so much for your 5-star review, I am delighted that you enjoyed your recent stay as much as your previous visits. I know that Lindsey will be delighted to know that she made such a positive impact on your experience. I appreciate you taking the time to review your stay so comprehensively, we all very much look forward to your next visit. Sincerely, Nathan Chart - General Manager

"Best deal we could get near to the New Forest to celebrate my wife's birthday"

3
CHOOCHOO_12, Melton Mowbray, United Kingdom 05/02/2019

Toilet paper quality fairly poor, bath/shower could do with a grab handle. Buffet style breakfast not at all special, 1st day on the cold side, day 2 was marginally better. Given the snowy conditions outside one would have thought that a member of staff could have salted or gritted the path/main entrance into the hotel. WIFI absolutely pathetic. Neither my wife or I could recover our emails on our I pads. Dinner on both nights was excellent. All the staff were absolutely first class

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Choochoo_12 Thank you for reviewing your recent stay with us, I'm sorry to see that a number of aspects fell short of expectation and I do hope these will not deter you from staying with us again in the future. The hotel benefits from a fibre optic connection which regularly delivers WiFi download and upload speeds in excess of 70 Mb/s, I'm sorry that you didn't experience this. I do appreicate your kind comments about the team who work hard to ensure all our guests receive a warm welcome. I'm sorry that we hadn't got round to re-gritting outside the main entrance following the overnight snowfall, we do work hard to keep on top of this. We hope to see you again in the future. Sincerely, Nathan Chart - General Manager

"Comfortable stay."

5
User 31/01/2019

I had four stays at the Chilworth Manor Hotel in January whilst my husband had major surgery in Southampton hospital. Firstly I must mention Adriana who helped me with my bookings...my first contact with the hotel. She was so kind and professional and reassuring...and remained in contact throughout my stays. On arrival on Boxing Day afternoon David was on reception...such a warm welcome and with knowledge of my circumstances made me feel so welcome and safe. Throughout my stays i found the staff so caring and friendly...particularly at breakfast. A big thank you and hopefully I will be back with my husband when he is better.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ClarabelleB21 Thank you for reviewing your January stays with us, I am so pleased that the team were able to assist you during this difficult time. Thank you for taking the time to highlight Adriana in particular. I do hope you will choose to stay with us again in the future and I wish you and your husband well. Sincerely, Nathan Chart - General Manager

"Good location"

4
User 30/01/2019

A pleasant and interesting hotel, we stayed in an executive room which was reasonably furnished except it was too small and the room also too small. The hotel was situated in pleasant grounds and there was ample parking.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Noel S Thank you for reviewing your stay and for your kind comments, our Executive Rooms are the first of our premium room types located in the original Manor House. Do consider our Superior or Deluxe rooms which offer additional space and amenities. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"weekend stay"

5
65davejf, Dartford, United Kingdom 29/01/2019

A weekend stay for a private function in the Lord Selbourne room. The food was very good, and the staff were excellent, friendly, helpful and very polite. The hotel is in a great setting, even had a dear walk through the garden. had a great time and will be back.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review, thank you 65davejf. i am delighted you enjoyed your stay and your private celebration in our Lord Selborne suite. I hope you may have the opportunity to return and stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Weekend away"

3
OliCox, Littlehampton 28/01/2019

Delightful setting, Welcome was warm but not sincere. Very business like. Room was very clean. However one bed side light bulb missing. Second one blew that night. Hot water took an age to come through. First mornings breakfast was poor, but the second morning it was brilliant. Service was either amazing or indifferent

"Fawlty Towers!"

1
kimkT4422EK, Chelmsford, United Kingdom 27/01/2019

My husband and I booked a weekend away to relax. We are not 'negative moaners' but this was a disappointingly poor experience. First impressions weren't great - with a lack of signage making it difficult to find parking and reception when we arrived in the dark. Reception was functional but no mention of the facilities etc. We went to the room - to find a view of the bins from the window. We had a drink at the bar before dinner - 2 people serving behind the bar but served 2 other customers before us who had arrived after us. Then didn't know what pink gin was. Sat in the tired-looking bar lounge and was disappointed to see the fire not working and no cosy atmosphere in the area. Went to dinner and was given a menu card that had such small writing it was difficult to read in the darkness, so had to take a photo with a phone and enlarge it. The menu was limited and it took 45 minutes from ordering to receive our meal. Not even a bread roll was offered during that time. Trollies of dirty plates were wheeled through the restaurant from other functions past our table which made me heave with the smell. Another guest had to move their chair to allow the trolley past. This happened 3 times during our seating. The quality of the food was poor - the potato was dry, the ketchup was watered down and fish was mushy. When turning into bed we realised our room was next to the lift machine room - so had to wear headphones to sleep due to the noise of the lift working! Having not slept very well, we looked forward to a hearty breakfast. There was no staff at the cooked breakfast counter, so food ran out and was not topped up, so I decided to have some toast. There was only one toaster which was not adequate enough and the temperature was not set at a suitable level, so the toast came out anaemic. Then when customers put the toast back through the toaster, it came out burnt black, which was probably what set off the fire alarms. The staff all looked at each other not knowing what to do when the alarms went off and we were finally asked to leave the building. There was no-one directing any customers and no fire marshal outside checking guests had left the building. Some guests clearly hadn't left the building at all and then after 5 minutes, we were told we could return with no explanation or apology. That evening, we booked an early dinner as had been told they were busy and needed to seat customers before 6:30pm or after 8:30pm. We had a drink before dinner - and were charged £24 for two drinks which was pricy, but at least I got my pink gin! The food tasted better but nothing special and was served on chipped crockery. Had another sleepless night due to the noise of the lift. Breakfast this morning was better and didn't run out but the quality of the food was still poor. When we checked out, we were asked how our say was - and my husband mentioned the noise from the lift machine room. The receptionist asked f we had requested to change our room. As I explained, we arrived late having worked and driven 2.5 hours, unpacked, went to dinner and it was late when we went to bed and heard the noise, so didn't want to then pack, go back to reception, ,move room and unpack again. I have no doubt they are aware of the noise from the machine room so maybe this room should not be used when other rooms are clearly available. Throughout the weekend it felt like there was no-one in charge - maybe they have a Manager vacancy? One or two staff were pleasant but completely mis-managed and disorganised. To top it all off, we went to the car to find it covered in bird poo, which I appreciate is not the hotel's fault, but it was just a typical end to a disappointing break.

"Picturesque venue"

3
Paul M, Deal, United Kingdom 24/01/2019

Arrived down a long access road to a beautiful view of the manor. Good parking and very easy check in. The room was very small especially for a double. Reasonable shower / bathroom facilities. Bar was well manned with decent choice of ale. Restaurant and food were OK without being exceptional. Staff were pleasant. Summary... Lovely venue, small room, nothing exceptional at all really. Reasonable for a business trip...... A solid three

"Pleasant stay"

3
chocarmy, London, United Kingdom 21/01/2019

Overall, a pleasant couple of days at Chilworth Manor which we used as a base for exploring Winchester and surroundings. Very friendly staff, always ready to help and set in wonderful gardens well worth exploring. It's a huge, rambling hotel with various function rooms and long corridors. I didn't see any lifts but maybe we just missed them. We enjoyed our weekend although there were definitely areas for improvement in the guest experience. Our bedroom was clean and homely but not luxurious in any way and one of the lamps had no working bulb which was never replaced during our stay despite us leaving the bulb laying by the lamp. We only had one bath towel in the bathroom, found another in a cupboard but then the following morning one was taken away so we were back to one again! Unfortunately, our bathroom had no source of heating whatsoever, no heated towel rail, underfloor heating, radiator etc. At night we had to keep the door shut due to there being no curtains on the bathroom window and consequently if I needed to use the facilities in the night, I had to put several layers of clothing on to be able to stand the extreme cold. The swimming pool and gym were good, there were three treadmills I think so managed to use one each time I visited. The steam room was out of order when we went. You need a pound to use the lockers. The galleried lounge had so much potential it was a shame to see it so dowdy, with worn out furniture and no fire in the dead of winter. As the main area where guests hung out, the lovely fireplace was crying out for a roaring log fire and this would have really lifted the whole ambience of the room.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear chocarmy Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your stay and appreciate your feedback with regards to the room furnishings, main bar and heating. Our bedrooms were refurbished in 2016, following which we have been carrying out ongoing refurbishment to our public areas and function suites. Plans are in the process of being put together for the refurbishment of the main Manor Bar, Restaurant and surrounding lounges, this is a large project which we hope to have completed within a couple of years. The gas fire unfortunately suffered a malfunction shortly before Christmas and a replacement bespoke fire has now been installed which we hope to have commissioned by the end of this week in time for the cold spell. I agree that nothing beats a real log fire, however I am confident that this new gas fire will go some way in helping to address your concerns regarding the atmosphere in this space. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Good hotel, value for money."

3
Chloetucker20, Maidstone, United Kingdom 21/01/2019

This is a lovely hotel and value for money. Pleased that I got a deal with bed and breakfast it was a cheap night away with my other half. Food with nice and hotel was nice, and room was clean when we got there. But lovely scene outside. It was a nice stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Chloetucker20 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay and that the deal you booked offered great value for money. I appreciate your comments about the food and the cleanliness of your room, also that you enjoyed the grounds. As mentioned in my email response to your guest survey, I do hope you will stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Christmas break"

5
Annalexdove, Carterton, United Kingdom 15/01/2019

We had a very good Christmas here.The staff were friendly and helpful, the food was plentiful and good. Our room was clean and comfortable and we were very rested there. There was not any entertainment but the bars were comfortable for after dinner drinks with new friends. We did not use the pool or spa but could have if we wanted to and they looked excellent. The grounds were good and we enjoyed a casual walk around them. Altogether,a great time

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Annalexdove Thank you so much for your 5-star review following your Christmas stay with us. I am delighted that you enjoyed your break and that you enjoyed a walk around the grounds. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Value for money"

4
Venture09188423342, London, United Kingdom 15/01/2019

Friendly helpful staff. Calm and clean rooms and sophisticated lounge and bar though it would have been perfect if the fire was alight. Fantastic accessibility to the spa centre even on Sunday evening.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Venture... Thank you for reviewing your recent stay with us and for your kind comments about the team. Our main hall fire has suffered a fault but has now been replaced and will be recommissioned very soon. I hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Pleasant surprise"

5
John W, Whitstable, United Kingdom 15/01/2019

chose hotel as overnight to break up journey very pleasantly surprised from start to finish. Very pleasant and helpful staff at check in also at dinner and breakfast service , high standard of cleanliness, in all areas and very comfortable room would not hesitate to recommend this hotel and will definitely use again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear John W Thank you for your 5-star review, I am delighted that your recent stay with us exceeded expectation and I am particularly grateful to you for your kind comments about the team who work hard to ensure all our guests receive a warm welcome. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Friendly staff make the stay all that much better!"

5
User 14/01/2019

I spent 11 nights here recently and really enjoyed my stay. The hotel is lovely and the grounds are amazing! Great for a walk round. Dave and Kate on reception were great, very friendly, approachable and professional. The only bad thing was there was no plug in my room to start but this was swiftly sorted the next day. The warm welcoming and friendly attitude of Dave and Kate really made me feel at home which is nice when your working away.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Vacation... Thank you for reviewing your recent stay with us and for choosing Chilworth Manor for your 11 night stay. I am thrilled to hear how much you enjoyed your stay and I am particularly grateful for your kind comments about the team, especially Dave and Kate who will be delighted to know they made such a positive impression. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Clean hotel, with friendly and helpful staff"

5
User 14/01/2019

Stayed for 1 night, in an Executive Double room, taking advantage of a Best Western offer. We also included the breakfast option in our stay The hotel is located just north of Southampton, and is on a combined University and Science park. Please check with the hotel for directions, as our sat nav took us to a lane directly adjacent to the site. The Hotel sign is part of the larger site sign, so check first to avoid getting lost. The building is very impressive, and our room was overlooking the front lawn. The hotel was very warm (i heard other guests mentioning this to staff), - due to anticipated cold weather, so we ended up with the heating off, and windows open for most of our stay. Good size room, and the mattress was firm, and we enjoyed a good nights sleep. Very light sleepers should note that with the windows open, you will hear the 'humm' of traffic on the M27 - a mile or so away - but it wasnt disturbing for us. - Otherwise, the windows are double glazed, so keep them closed, and, if necessary, use the provided fan in the room. There are pool and gym facilities, but they are in a separate building a couple of minutes walk away, (which we didnt use, so cant comment on), so just dont expect to be able to pop down from your room in a dressing gown ! Nice big grounds, and lots and lots of parking. The hotel does a stay and park offer for those guests who may be going on a cruise from Southampton, (including transport to/from the docks), so this may be of interest to some readers. Didn't eat in the restaurant, but had decent sized bar snacks (sandwiches with salad and crisps/chips), and there was a good range of options for breakfast - cereals, breads, fruit, yoghurts, and cooked 'English' breakfast from the hot plate - with some other options individually cooked. The staff we encountered were friendly and helpful. The check out time is advertised as 10:00 - this applies for Monday to Friday, and its 11:00 on Saturday and Sunday, so you can have a bit more leisurely start. Overall, we felt it was very good value, and in well kept, impressive looking Georgian manor house. Perfect location for anyone about to embark on a cruise, or planning to spend a few days on the south coast.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David S What a wonderful review, thank you for taking the time to write such a comprehensive overview of your recent stay with us. I am delighted you enjoyed your stay and appreciate you sharing the detail with others. Our team will be thrilled to know they made such a positive impact, we hope to see you again soon. Sincerely, Nathan Chart - General Manager

"Ruined engagement trip"

2
User 08/01/2019

I've always been a fan of the Best Western group and I was very excited about my special celebratory engagement trip with my fiancé. The trip began well with the kind receptionist allowing us to check in early and advising us on the local area. However, after a nice walk around the grounds when we returned to the room to watch tv we were very disappointed when half way through our favourite program the signal broke, meaning we missed the ending. We then went to the pool where unfortunately both the sauna and steam room were broken - two key elements we'd been looking forward to. After dinner we asked reception if we could have a bowl delivered to our room. Unfortunately the first request was ignored and we had to ask again. The next day we visited the spa where I had a massage. I was told they didn't have time to do the revive offer so I just had a massage but was charged the full amount despite not getting a facial. The pressure of the massage was good but the room was very cold. Sadly despite the great location our special trip was tainted by these factors and I'd be reluctant to return

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear AlanaH328 I am sorry that you were disappointed following your recent stay with us. The sauna and steam room suffered from electrical faults over the Christmas period and we have been working hard with our suppliers to get them back into service. I am sorry for any disappointment caused to you by these facilities being unavailable. We do strongly recommend guests book treatments in advance with The Club and I'm sorry that on this occasion we did not have the availability to accommodate your preferred package. I believe you received a full body massage which was charged at the appropriate rate. The revive package you had requested is subject to availability and includes a facial as well as back, neck & shoulder massage as opposed to the full body. I am sorry to see that you feel reluctant to return and do hope you may reconsider, it would be our pleasure to welcome you back. Sincerely, Nathan Chart - General Manager

"Nice Quiet Hotel with great staff,"

4
User 07/01/2019

Contacted Adriana Sinacola on reception to mention that it was our sons 9th Birthday, when we arrived he had a great reception and then they had left a Birthday card for him as well . Great Dinner in their restaurant ( Service a little slow but we were in no rush ) which was followed by a special desert for him. The Hotel could not have done more to make his stay special. Used the Pool which was a good size and quiet when we were there, good clean area ( Little Cold for me but I am a wimp). Breakfast was first rate and again service and environment was very good. Has fantastic grounds which we would like to have strolled around but again I would have just moaned about the cold so we stayed in the hotel which was certainly warm enough.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paul T Thank you for taking the time to review your recent stay with us. I am delighted that you enjoyed your stay and that the team were able to help make your sons birthday special. I do hope you will choose to stay with us again, we will strive for that 5th star on your next visit. Sincerely, Nathan Chart - General Manager

"Could have been good but rather disappointing "

3
ChrisT190, Chingford 06/01/2019

I booked two nights in a Superior room and was expecting something special , however the room (24), whilst in the Manor House was found via a rather long route up stairs , along corridors and up more stairs . It was a large room with fairly standard furniture ( no armchairs) and looked out over the side of the house when we could see the glass roof on a function room and the hotel extension building that contained Standard ? rooms. All power sockets for kettle , coffee machine and desk lamp did not work but this was quickly fixed by a member of staff . Tea/ coffee was fine but we only had biscuits on day 2. The bar/lounge is in a large Hall area and is reasonably comfortable although more larger armchairs would be good. It would have felt more welcoming had the open fire been lit. Bar service was a bit hit and miss as often there was nobody there. We noticed a few people wait for a while and then give up and leave. On our first evening at 9:45 we were the only ones left in the bar , the barman came in from the restaurant area, switched off the back ground music... so we left ! Restaurant food had a reasonable choice but was on the expensive side , particularly wine ( cheapest red £22) and a glass of Prosecco was £8.50! Prices and choice at nearby pub much better . However staff were friendly , David on reception implied that as it was my birthday (65) there may be something special but nothing materialised. The Spa was having problems with the Sauna & Steam room and we found water in the pool and jacuzzi cool. Perfect location to explore New Forest ... we just felt a bit.... could have been so much better

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Chris T I am sorry that you were disappointed following your recent stay with us. Room 24 is one of our Superior Rooms which are located in the original Manor House. We also have Deluxe Rooms available which offer similar facilities as well as Garden Views. I'm sorry there would appear to have been some challenges with the power in your room but I'm pleased to see the duty manager was able to quickly resolve this for you. As part of our ongoing investment in the hotel which has included the refurbishment of all our bedrooms and function rooms, we are now considering options for the main bar and restaurant so i will ensure your comments are taken on board. Unfortunately a fault with our gas fire means this has been taken out of service and the repair has been delayed due to the holiday season however we hope to have this back up and running very soon. Thank you for your kind comments in relation to the team who work hard to ensure all our guests receive a warm welcome. I do hope you will choose to stay with us again so that we may have the opportunity of surpassing expectation on your return. Sincerely, Nathan Chart - General Manager

"Superb hotel"

5
Passport65348261829, Maidstone, United Kingdom 06/01/2019

Everything is perfect here - quality and cleanliness and comfort! Breakfast is excellent. Bed very comfortable! Staff are friendly, welcoming and efficient! What more do you want! Price is good and excellent value for money! Beautiful building and grounds!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Passport... Thank you for your 5-star review, I am delighted that you enjoyed your stay. I know our head housekeeper Gosia and her team will very much appreciate you highlighting the cleanliness of the hotel and the whole team will be pleased to know that they made you feel so welcome. I very much hope that you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Dreadful experience Spa Leisure day"

1
Siobhan H, Hampshire, United Kingdom 04/01/2019

As a Christmas gift my friend and I had treated each other to a Spa day and booked lunch in the hotel restaurant. On arrival at the hotel we ordered a hot chocolate from the waitress tending the bar area. She served the drinks and when asked if we could purchase a biscuit as we had had no time for breakfast due to our travel arrangements she was unobliging, unhelpful and blatantly rude. The young man at reception kindly provided us with a biscuit!. During checking in at the spa I noticed a sign saying "Sauna & Steam room out of order". When I enquired as to what we could then expect I was informed that we could just have the hour treatment included in the price - and use the swimming pool (which had a very noisy class going on as we spoke) and the jacuzzi. I enquired if we could book extra treatments and I was told no. I had been led to believe it would be fine to book extra treatments if required. I asked how they intended to compensate for the loss of facilities and we were told we could come back another day just to use the sauna & steam room. As we pointed out this was not a compensation as we had already paid for these facilities and what would be the point in driving all the way over there just for this? When asked if we could speak to the manager we were told, "no, probably not as he wont want to talk to you" After setting out clearly that it was his job to speak to us the manager arrived. He agreed that a full refund would be given and that we could have the 1 hour treatment that was part of the days package. They informed me they would contact Groupon immediately regarding a refund. We had the treatment which was very nice and the staff providing the treatments were professional and friendly. We then went to the hotel where we had booked lunch in the restaurant. After asking about our booking we were shuffled in to the empty dining area by the surly waitress we had encountered in the morning. The room was cold with the radiators turned off. Another member of staff came over and tried to fob us off with the chicken salad which was part of the Spa Day deal, but as I stated, we had booked the restaurant and was therefore expecting a full restaurant menu. The staff member returned with what looked like a bar menu. I have eaten here previously so know what the menu should have looked like. At this juncture we took our leave as there is only so much one can tolerate. On top of all these disappointments and bad service the Spa area especially was dirty and unkempt; The ladies cloakroom was filthy with sanitary bins overflowing, rusty and dangerous dispensing apparatus, disabled toilets out of order due to blocked drains, filthy skirtings in reception area, a drinks machine that didn't work, grubby and tired seating area, a television blaring out a stream of headache inducing nonsense, and an outside area covered in vermin droppings of which I have never seen the like. Further more having been promised that the refund was being attended to immediately and that they had contacted Groupon I was disturbed to discover through my own communication with Groupon, two days later, that Chilworth Manor Spa & Leisure had made no contact with them at all!!!! This establishment is a clear winner in the worse possible place to be!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Siobhan H As mentioned in my response to your friends review, I am sorry the sauna and steam room were out of action when you visited last week due to mechanical faults which were beyond our control. The offer to waive all charges was made in good faith and communicated with your booking agent Groupn by the team. It's disappointing that Groupon had not processed this request by the time you made contact with them, I do hope they have now processed this for you. I am pleased that you enjoyed the complimentary treatments which were offered as a gesture of goodwill. I will discuss the other points raised with the team and we will take this on board to ensure the high standards of service offered by our team members and commented on by many others on this review site are maintained, I'm sorry that your experience fell short of expectation on this occasion. Sincerely Nathan Chart - General Manager

"Spa Experience - Terrible"

1
Ruth B, San Francisco 02/01/2019

As a Christmas treat my friend and I booked the Spa Experience, well what an experience. Our package included one treatment and all day use of the sauna, steam room and swimming pool. When we arrive we noticed a sign saying that the sauna and steam room were not working. This was not explained to us until we pointed out the sign and asked what our spa experience would now consist of. We were told the one treatment and we could use the pool. We could see and hear that an exercise class was going ahead in the pool. Not a relaxing atmosphere with shouting and loud thumping music. When we explained that we were not happy with that the desk receptionist asked the manager to come round. He told us it wasn't their fault the equipment wasn't working. We asked why we had not been contacted ahead of our visit to let us know about the situation. No explanation. We were then offered 'compensation' to have the treatment that day but to return another day to use the facilities. I was puzzled as this was not 'complementary' as offered as we had paid to use the facilities, so how was us returning at our own expense another day to receive what we paid for complimentary! We asked to speak to the next manager and was told he might not want to speak to us. After a short while, he did appear offering the same. Again we explained about the lack of communication and offering us what we had paid for was not compensation. We did agree to have the one treatment that day and a full refund. However here's the warning, outside the building was piles of vermin droppings, there was womens sanitary products all over the floor in the ladies, the coffee machine which you have to pay for broke (the coffee beans in the machine looked very old). The skirting boards were very grubby. The door handles were shocking dirty and the bag dispenser in the toilets were so rusty they posed a hazard. The treatment itself was of a high standard and the girls working in the spa certainly understand customer service but the spa manager certainly did not. Poor customer service, poor and out dated building and dreadful cleaning standards. Avoid at all costs

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ruth B I am sorry that your recent spa day experience at The Club @ Chilworth Manor was below our usual standard and that the unplanned outage of the sauna and steam room impacted upon your visit. It is always challenging at this time of year in particular when faults occur and the team work hard with our suppliers to source replacement parts in order to get things up and running as quickly as possible. I can report that the steam room is now operational and we hope to have the sauna back up and running very soon, I'm sorry it was not possible to get these back into service in time for your visit. I am pleased to see that the manager on duty agreed to waive all charges for your spa day and that you enjoyed your treatment. I will ensure your comments with regards to cleanliness are picked up with the team, having inspected The Club personally this morning it would seem that many of the points you have highlighted have already been addressed but I will ensure this remains a focus for the team moving forward. Please accept my apologies again for the challenges you encountered, I do hope you may one day choose to return to The Club at Chilworth Manor so that we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Visitors"

4
User 31/12/2018

Booked two rooms for four of us to have a break between Christmas and the New Year. The rate per room excellent. The service and food also very good. A very good location in beautiful grounds. The four of us were looked after in a relaxed atmosphere. The only negative! Taking into consideration the cost of dining in this hotel, a table cloth would have been appreciated.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Atraveller12345678 Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and appreciate your kind comments about the service, food and location. I am also pleased that you found the rate paid to represent great value. I do hope you will choose to stay wish us again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Fantastic Hotel"

5
Philip B, Southampton, United Kingdom 31/12/2018

Booked the 3 night Christmas package,our second year at the hotel. Food and service was superb. Rooms fantastic and well cleaned by the housekeeping staff. Views from room super, overlooking the beautiful gardens and woods. We enjoyed it so much we stayed another night. Thanks to all for working so hard over the festive season.We will be back.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Philip B Thank you for choosing to celebrate Christmas with us here at Chilworth Manor, I am delighted that you enjoyed your stay and particularly appreciate you highlighting the food and service. We look forward to welcoming you back and wish you a very happy new year. Sincerely, Nathan Chart - General Manager

"A wonderful family stay"

5
User 30/12/2018

What a wonderful hotel. The food and service was out of this world, we couldn't have ask for more to make our Christmas Day so memorable. Cristina couldn't do more for you and always had a smile on her face. The rooms were brilliantly cleaned with comfortable beds. Would highly recommend this hotel to anyone!

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BethGooda Thank you for taking the time to review your recent Christmas stay with us. I am delighted that you enjoyed your family celebrations and particularly appreciate you highlighting Cristina who will, I know, be pleased to have made such a positive impression. I do hope you will choose to stay with us again, we look forward to welcoming you back. Happy New Year Nathan Chart - General Manager

"Christmas 2018"

5
Silvershark80, Leicestershire 27/12/2018

We arrived Christmas Eve and what a wonderful place Prosecco and chocolate on arrival the food was excellent the staff where very friendly, on Boxing Day we went shopping in Southampton and they organise a taxi for us highly recommend this hotel very clean and quite.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Silvershark80 Thank you for choosing to celebrate Christmas with us here at Chilworth Manor and for your 5-star review, we are all so delighted that you had such an enjoyable time and are grateful to you for taking the time to share your experience. From myself and the whole team we wish you a happy new year and hope to see you again in 2019. Sincerely, Nathan Chart - General Manager

"Christmas 3 Day Break. "

5
Nixster603, Windsor, England, United Kingdom 27/12/2018

Booked the 3 day Christmas package and so pleased we did. Every part of the hotel is so well organised, all the staff know what needs doing and get on with it with great good humour and excellent service. Our room was lovely and bright and clean and although it's winter the grounds are still a pleasure to stroll around. All of the food was excellent and the staff had decorated the tables very nicely. I will be very happy to return to this very well run establishment.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Nixster603 Thank you for your 5-star review and for choosing to celebrate Christmas with us here at Chilworth Manor this year. I am delighted that you enjoyed your stay and I am particularly grateful to you for highlighting the team who worked hard to ensure all our guests received a warm, festive welcome. I am delighted to hear that you will return to stay with us again, we look forward to welcoming you back and in the meantime wish you a very happy new year. Sincerely, Nathan Chart - General Manager

"Perfect Christmas thanks to these guys! "

5
Madhat100, Thatcham, United Kingdom 26/12/2018

Can't really put into words how amazing our stay was...but I will try!!! The setting was beautiful, amazing grounds! The rooms were spacious and clean. We had an executive which was beautiful! Christmas trees were lovely! Board games out in all the seating areas. It was the little things that made it so special. Food was amazing! The service was second to none! Nothing was too much trouble! It was also my mums birthday and the band played a birthday song for her when they brought the cake out in the restaurant :-) Can't recommend this place enough! Thanks to all the staff for making it so special!

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Madhat100 Thank you for your 5-star review and for choosing to celebrate Christmas with us here at Chilworth Manor this year. I am delighted that you enjoyed our Christmas residential package and that the food and service were particular highlights. We hope to see you again next year and in the meantime may I wish you a very happy new year. Sincerely, Nathan Chart - General Manager

"Great two night stay"

5
Paul D, London, United Kingdom 24/12/2018

A lovely old manor house in a good location for Southampton and The New Forest. We had a standard double room in the extension, it was a reasonable size, clean and comfortable. All the staff were very friendly and the self service breakfast was very good with plenty of choice including fresh baked bread. We had dinner in the bar on our last night and the Christmas turkey roast dinner was very good. The bar has a nice cosy atmosphere even though it's a double height space. The swimming pool and gym are in a separate building but it's only a two minute walk down the road. The pool, jacuzzi and steam room were excellent. The car park is quite large but it needs some extra lighting as some areas are very dark at night.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paul D What a wonderful Christmas gift for the team to receive your 5-star review on Christmas Eve, thank you for sharing details of your recent stay. I am delighted that you enjoyed your visit and do hope you will come back to see us again in 2019, in the meantime I wish you a very Merry Christmas. Sincerely Nathan Chart - General Manager

"Holiday stay"

5
fforeman4, Dereham, United Kingdom 20/12/2018

Stayed prior to a cruise from Southampton. Well situated for the port, Excellent service and well looked after by the staff who were very efficient and caring. A beautiful Edwardian hotel with lovely walkable grounds. Would defibitely stay again.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear fforeman4 Thank you so much for your 5-star review of our hotel. I am delighted that you enjoyed your pre-cruise stay and I particularly appreciate your comments about the team who work hard to ensure all our guests receive a warm welcome. We very much look forward to welcoming you back ahead of your next cruise from Southampton, be sure to speak with our reservations team directly about our Cruise package which includes parking and port transfers. Merry Christmas from us all. Nathan Chart - General Manager

"AWFUL EXPERIENCE"

1
User 19/12/2018

Absolute terrible experience. Quoting another TripAdvisor user, SHOCKING CUSTOMER SERVICE. My husband booked a spa day for me with overnight stay as a present to get pampered and had a good night sleep. Well, certainly this is not the right place for that. I had a long way to the room, to discover that the electronic key was not working so I had to go back to the reception were they said that happened because the key was close to my phone (it wasn't) or because I did it very quick or very slow (I've been easily using this kind of key in hotels around the world with no problems at all). They gave me a new one so again the long way to the room to find that this key didn't work ether... so take the ultra slow lift, walk the long hall, cross the bar and go to Reception desk. On the restaurant the waitresses and waiters do not know the table's numbers or they are really distracted, they were offering the wrong dishes to the wrong people and the same with the bills, that happened again during breakfast. The mattress was like a stone, a lousy false fire alarm woke me up the only day that I could sleep a bit more. In the morning the breakfast was interrupted by another false fire alarm and we have to evacuate. To complete my lovely stay I had an allergy reaction in my skin because of the products that they used on the spa. The manager certainly did not care, speaking with her not only was a waste of time also she made even more upset, because seems like they are always right and you are always wrong, the old times when the customer was always right and they apologies for the inconvenience are gone. The answer was "would you prefer burn and die?basically they "saved my life" not only once, twice! from a fire that never existed. Maybe you could have a better fire alarm that really works when there is a real fire? Awful experience, specially made worse by arrogant people that have no idea how to work in hospitality and prefere to argue instead apologises.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Van P I am sorry that you were disappointed following your recent stay wish us. As mentioned in our response to your Google review, with regards to your room I believe when accompanied by a team member to the correct room number you were able to access the room with no difficulty. I regret any disturbance caused to you by the unplanned activation of the fire alarm during your stay. Under such circumstances our immediate priority is the safety of our guests and so we will always instigate an evacuation of the hotel whilst an investigation takes place. In both instances I'm pleased that we were able to silence the alarms and permit guests to return to the hotel in a timely manner. I do hope you may one day choose to stay with us again so that we may have the opportunity of restoring your faith in Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Southampton Pre cruise stay out of town"

5
GoCruiseJane, Coventry, United Kingdom 17/12/2018

We chose to stay out of town for our pre cruise stay last month, at Chilworth Manor, and was not disappointed. Check in was extremely friendly and welcoming. Great room overlooking the terrace and gardens. We had a suite so there was plenty of room. Lovely comfy bed, bay window with window seating. Dining table and chairs. Flat screen wall mounted TV. Separate dressing table/writing desk annoyingly with no mirror above. Lovely big mirror above the tea making facilities which isn't ideal, but it looked good none the less. Cosy bathroom tucked away in the corner with shower over bath. Décor was contemporary, very clean and possibly recently refurbished. Bathroom was spotless. The hotel was very busy with various conferences which did make parking at the front of the hotel difficult. After dropping luggage off and putting it in the room, hubby parked the car in one of the many overflow car parks and bought it back round to the front later when conference attendees had left. The man bar area of the hotel is hopefully next on the list for a bit of a refurb because it was looking a little dated. Some new upholstery and carpet could give it a real wow factor. None of this distracted from the service though which was very good. We chose to have a light lunch of sandwiches which were made fresh to order and delivered with a smile. In the evening we opted to eat in the hotel restaurant and this was excellent! Far exceeded my expectations. A good hearty bowl of soup followed by possibly the best battered fish and chips I have ever had! The batter on the fish was so golden and crunchy I could have eaten a plate full of it. The fish was white fresh and flaky. Just outstanding! Breakfast the next morning was equally as good. Buffet style service but all of the food was hot and freshly cooked. Very impressive tree lined drive up to the hotel from the main road. We went for a walk in the grounds and I dont think it matters what time of the year you visit, the ever changing scenery will delight. Hubby is a keen photographer so he was in his element with the colours of the trees and the lake, even saw a deer. The hotel grounds boast one of the largest Cedar of Lebanon trees, and I can confirm it was impressive! Chilworth Manor does offer a very good Park & Cruise package with transfers to and from the ships terminal. We didn't use it on this occasion but would consider for a future stay. It looked well organised from what I saw of others using the service. All in all a very good pleasant stay. I did have to keep reminding myself that it was only 3* AA rated, because in many areas it delivered more 4* or 5*and with a little more attention to detail it could easily be achieved.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GoCruiseJane What a wonderful review, thank you for taking the time to review your recent stay with us. Our cruise package is indeed very popular and offers great value with parking and port transfers included. I am delighted that we exceeded your expectations, you will be pleased to hear that we are in the planning stages for the refurbishment of the ground floor as part of our ongoing investment into the hotel. I do hope you will choose to stay with us again ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Noisy chavs and hapless management ruined our visit"

2
User 16/12/2018

We had high hopes for Chilworth Manor after viewing the huge wood paneled bar and reception area on the hotel's website, and reading about its setting in 15 acres of countryside. The interior lived up to the photo, the restaurant was good value, and the 16 metre indoor pool the best I've ever seen in a UK hotel. Sadly the hotel management still succeeded in wrecking our visit, after failing to quieten down a bunch of drunken, screeching women outside the front entrance and just below our room, loud enough to wake up my partner through double glazed windows. We phoned reception three times between 11pm and 12:40am asking them to intervene. Each time we got through we were assured the problem would be dealt with, but the noise continued unabated. Eventually the reception stopped answering our calls, although one of the staff later assured me the desk had been manned all night. We asked to see the manager this morning, and had to wait for one of the staff at the front desk to finish his breakfast Granola before he would do so :-( By the time we caught sight of the manager she was being besieged by another group of complaining guests, whose room had apparently been entered while they were downstairs, with blood left on a pillow! We had to depart without seeing the manager, to get to an appointment in Winchester. I left my email address and said I wanted to hear from her, but have not had a reply 9 hours later. We are really angry that our complaint has been ignored - in our opinion the hotel management is a total shambles and a stain on the Best Western brand.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JohnProudlove I am sorry that your recent stay with us was disturbed by the actions of other guests and that, despite their best efforts, our night team were unable to resolve this for you. I do assure you that your feedback has not been ignored and I believe our Operations Manager has been in contact with you directly. Sincerely, Nathan Chart - General Manager

"Overnight Stay"

4
DH391, Birmingham, United Kingdom 14/12/2018

Good location and standard of hotel for short or medium stay or weekend break. Facilities are good especially the fitness center, although this is not directly attached. Car parking can be an issue especially when conferences or special events are being held .

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DH391 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your short break and do hope you will choose to stay with us again. Sincerely, Nathan Chart - General Manager

"Great Manor"

5
toserland, Norfolk 13/12/2018

Really pleased with the hotel in general and will be back again. Car park was packed but that goes with Xmas time and parties. Gym / pool is a short walk from the hotel so would recommend trackies and trainers to be packed.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear toserland Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and we look forward to welcoming you back very soon. Sincerely Nathan Chart - General Manager

"This review refers to the Restaurant"

2
MarmiteHampshire_UK, Hampshire, UK 12/12/2018

Six people booked for a pre Xmas lunch in early December. Having been before and been relatively happy we were totally surprised at how bad it was. There was no atmosphere in the room, no music, and the meal was very poor. The crayfish salad had too much Marie Rose sauce, the main course of lamb was very fatty and badly carved and presented although the beef was good. We thought some of the vegetables were frozen not fresh. The carrots were cut in huge unmanageable chunks and the whole plate of food looked as if it had been thrown together. The dessert was pleasant but much too big as I personally had chosen a child's portion. Both the main and the dessert were the regular size - not what I had pre-ordered and wanted.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MarmiteHampshire_UK I am sorry to see that you were disappointed following your recent visit for a Christmas lunch, we have been receiving some very positive feedback from the many guests who have been celebrating Christmas with us this December and I am truly sorry to see that your experience fell short of expectation. I would welcome the opportunity of discussing this with you personally so that we may have the opportunity of restoring your faith, to this end please do contact me directly here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Christmas Party Night"

4
PamC149, Fareham, United Kingdom 10/12/2018

I booked 2 rooms for their Christmas Party Night. Beautiful looking hotel with long drive. Our room was very spacious as it was a disabled room on the ground floor with quite a large bathroom with double shower but being a wet room the water went all over the floor! I particularly liked the heated bathroom mirror to stop it steaming up but found nowhere to hang a long dress except on the mirror as there was a shelf in the wardrobe. My friends in the other room said it was quite small. The meal was very good with good service. The braised beef and chocolate dessert were delicious. The main problem was that we ate the dinner in one room and had to walk across the corridor for the disco and so lacked atmosphere. The disco was very disappointing mostly playing to young girls on the dance floor and not the rest of the guests so we ended up at the main bar area which was packed as it was very busy with lots of events going on at the same time. The pool was quite large but got wet walking over to it and not very well lit up at night. Breakfast was very good. This hotel is not far from Southampton which has an excellent shopping centre.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear PamC149 Thank you for reviewing your recent stay with us. I am pleased you enjoyed your Christmas party and will ensure your feedback regarding the disco is taken on board and fed back to the DJ. I do hope you will consider staying with us again, we look forward to welcoming you and I wish you a Merry Christmas. Sincerely, Nathan Chart - General Manager

"Shocking customer service"

1
User 09/12/2018

I booked this hotel for night via nest western as an anniversary gift for friends who got married at the hotel. At the time of booking I paid for the room. I was then provided with email confirmation. On departure my friends were also charged for the room; the hotel claiming that no payment had been made. When I got in touch with the hotel I was advised they had not received the payment from best western. I was I advised there was nothing they could do despite me providing them with the email confirmation reference. They couldn't have been more unhelpful. I was told I needed to speak with best western and take it up with them - the office dealing with it being in America! I have called them and again provided all of the emailed confirmation details. They can't seem to find anything and the issue is still unresolved! Do not book this hotel!

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Amy A I am sorry to hear that there has been some confusion with payment for this booking via Best Western. Please contact me directly with details of the reservation and I will ensure this is resolved for you without further delay. My email at the hotel is gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"chilworth manor"

5
Travel14865369444, Seaford, United Kingdom 06/12/2018

very smart hotel nice & quiet area but not to far from town centre use this hotel a few times will continue to use this hotel foods very nice breakfast is very good staff are very good nice decor well laid out

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Guest Thank you so much for your 5-star review, I am delighted that you have enjoyed a number of relaxing stays with us and I am grateful to you for your comments in relation to the team in particular. We very much look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"fantastic festive meal"

5
User 03/12/2018

We had a festive meal here for my mum's birthday the service was fantastic the staff are friendly, the meal was very nice and we will be back again. Everything was set out really lovely and we didn't wait long for the next course to come,

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear AbbieG62 What a wonderful review, thank you so much for sharing details of your recent Festive meal. I am delighted that you enjoyed your visit and that the team looked after you so well, thank you for highlighting this in particular. I hope your mother enjoyed her birthday and I wish you all a very Merry Christmas, we look forward to seeing you back at Chilworth Manor in the new year. Sincerely, Nathan Chart - General Manager

"Christmas shopping expedition"

5
William A, London, United Kingdom 01/12/2018

Fabulous hotel. Comfortable and clean. Friendly and helpful staff. Excellent restaurant. Easy parking and conveniently located just minutes from the bottom of the M3 with good access into Southampton for shopping etc. Thoroughly recommended.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear William A Thank you so much for reviewing your recent stay with us here at Chilworth Manor, I am delighted that you enjoyed your visit. I am particularly grateful for your kind comments in relation to the team who work hard to ensure all our guests receive a warm and friendly welcome. I hope your Christmas shopping in Southampton was successful and we look forward to welcoming you back to Chilworth Manor in 2019. Sincerely, Nathan Chart - General Manager

"Quick business trip"

5
adtelfer, bruton 30/11/2018

Good parking, friendly reception and good room with a good nights sleep - two evenings Hotel quite busy but service in the restaurant was efficient. Prices most reasonable. Breakfast good value and well prepared.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear adtelfer Thank you for reviewing your recent business stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and that you found the restaurant to offer great value for both dinner and breakfast. We very much look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Ticks All The Boxes"

5
Caroline B, Chichester, United Kingdom 27/11/2018

A recent stay in Chilworth Manor Hotel certainly ticks many boxes for wanting to return. It is just 4 miles from Southampton, sitting in 12 acres of beautifully landscaped grounds and next door to a Nature Conservation area. It is an Edwardian Manor house, an ideal place to get away from it all for a peaceful break, to visit places of interest in the area or, a perfect stop over if going on a cruise as it is close to the seaport as well as airport. Chilworth Manor is a Victorian landscaped park which was fashioned from a much older deer park as maps from the 16th and 17th century show. The earliest indication of there being a house on the site of the present manor, was shown on an estate map of 1755. At the entrance to the grounds there are two fascinating features of 'Beehive' thatched cottages – once the lodges. Chilworth Manor was owned until 1946 by the Willis Fleming family. The house was brick built in stages and described as almost 'square in plan' two main storeys high with a flat, lead roof. The yellow bricks were produced in Chilworth's own brick kilns. Inside is very spacious with a splendid great hall and panelled walls. A wide balcony runs around at the first floor level. A conference centre is also part of the hotel. With attractive terracing, there are good views of the gardens and lake, collection of specimen trees including a Cedar of Lebanon with a span of about 150 feet. We were met with a friendly greeting upon arrival and allocated room 119 on the ground floor which was rather a long walk but wonderful and peaceful with a private view from the window. The room itself was a good size with bathroom and shower, including a heated panel in the mirror. So, when 'steamed up' you can still have visibility. A large bed and TV in room with tea and coffee facilities. Seating and good sized surface for writing etc. Wardrobe size was generous and heating was great, especially needed in late November. Evening meal was delicious with very generous portions. We had the home-made steak and kidney pie for the main course which was the best I had tasted for a long time. Pastry was nicely crisp and didn't go soggy, even though it had a wine flavoured, accompanying gravy. The staff were attentive and friendly and we were served very quickly which was wonderful. Breakfast was just as good with a wide variety available and plenty of staff on duty to help with all aspects of service. We really enjoyed our stay and would certainly return.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Caroline B What a wonderful review, thank you so much for taking the time to write such a comprehensive review of your stay. The team and I are thrilled you enjoyed your stay with us so much and we very much look forward to welcoming you back to Chilworth Manor in the future. Sincerely Nathan Chart - General Manager

"Weekend of Peace"

5
beaglethree, London 19/11/2018

Just back from a two day trip to Chilworth Manor. The room we had was a suite and extremely comfortable. Slightly dark but a good size and located in the main manor house overlooking the terrace. The grounds are kept immaculately and the hotel clean and welcoming. The food is 4* at best but served hot and by polite staff.. We had room service which took about 30 -40 minutes to wait. There are plenty of grounds to walk in and Winchester is about 20 minutes away. (Drive). The only complaint was we paid £60 for a late checkout and hoped to catch up on sleep. However, despite a do not disturb sign , we had 3 knocks at the door and a fire alarm test (which we were not warned about). Despite mentioning that we were still charged for a service that I do not believe we received. Good hotel, just needs communication improvement.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear beaglethree Thank you for your review, I am delighted that you enjoyed your stay with us here at Chilworth Manor. I'm sorry to hear of the confusion with regards to your late checkout and for any inconvenience this caused. I will ensure our reception and housekeeping teams are made of this so that they can ensure improved communication in the future. I do hope this will not deter you from stay with us again, we would be delighted to welcome you back. Sincerely, Nathan Chart - General Manager

"Lovely hotel and grounds "

4
kirsty t, Bournemouth, United Kingdom 18/11/2018

Good bits - Really nice hotel and grounds, beautiful food! The spa and gym were really nice and wasn't too busy as we went in the evening. Staff were all really polite and helpful and everything was kept to a really high standard. Bad bits - We ordered room service for our breakfast but half the food we ordered wasn't there and it was late, apparently they had run out as it was a busy morning. I wish I just went down there myself at an earlier time, don't think you should offer this service if it's not going to be correct especially as it's an additional charge. Disappointed with the size of the ‘executive double room' it was tiny! Could literally only walk around the bed and there was a bathroom, was also really cold all night. I'm not going to focus on the negatives as it really is a stunning place and I'd definitely return it's just a shame these few things happened.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kirsty t Thank you for reviewing your recent stay with us and for highlighting the grounds and good in particular. I am also pleased to see that you were able to make use of the leisure facilities and that the team looked after you well during your visit. I am sorry to see that there were some issues with your room service delivery and that the Executive room was a little small. All of our premium rooms within the original house are individually laid out due to the nature of the historic building. Executive Rooms are our first upgrade option and are the smallest option, Superior and Deluxe rooms are available within the Manor each offering additional floor space. Do please consider booking one of these on your next stay as I'm confident they will surpass your expectations. We look forward to welcoming you back and thank you again for sharing your feedback. Sincerely, Nathan Chart - General Manager

"Pre Cruise Stay"

5
BogtrotterBelfast, Bangor, United Kingdom 18/11/2018

We stayed here for one night prior to cruise and were very impressed. Lovely old building in nice grounds. Our room was bright and airy and looked like recently refurbished. We had an evening meal which was nice and the breakfast selection was great. Certainly stay here again.

NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BogtrotterBelfast Thank you so much for your 5-star review, I am so pleased that you enjoyed your pre-cruise stay with us. I'm not sure if you booked with us directly on our cruise package, if not do please consider this for your next stay. It is a popular package which includes parking whilst you are at sea and private transfers to and from the port, it is one of our most popular packages. I am delighted that you enjoyed your meals at the hotel and do hope you will consider staying with us again ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Perfect break"

5
553377, Essex, United Kingdom 13/11/2018

We booked two rooms (1 and 17) and both were over and above what we expected. The food was excellent quality and excellent value for money. The evening meal was restaurant quality and had plenty of choice. Dave was so helpful and went out of his way to make us feel welcome. We slept well and had everything we could need. We will definitely return.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 553377 Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us here at Chilworth Manor and appreciate your kind comments about your meal in the restaurant and Dave in particular. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Lovely place to stay"

5
Marky069, Shoreham-by-Sea, United Kingdom 12/11/2018

We stayed one night for my wife's 50th Birthday and we found the staff excellent and friendly and the food and the rooms great too. We had a lovely walk in the grounds before an afternoon tea which was nice. I made a mistake with booking my room and the lovely receptionist dealt with it and fixed my mistake. Would definately stay again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Marky069 Thank you for your 5-star review following your recent stay with us for your wife's birthday. I am delighted that you enjoyed your stay and I appreciate your comments about the team, food and rooms. It's great that you were able to find some time to enjoy a walk in the grounds, the Autumn colours are beautiful, I'm also delighted to see the reception team were able to assist with your query. We all very much look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Amazing Food, worth a visit for sure!"

4
CMcTee, Farnham, United Kingdom 10/11/2018

I booked a one night stay to celebrate my husbands birthday. I booked direct and from the start the service was excellent. Katie the receptionist, was friendly and helpful and explained that standard rooms are not in the Manor House and that whilst the Deluxe rooms are in the Manor house they can be smaller than the Standards. This allowed me to make an informed decision about booking. She also recommended that I book the restaurant in advance as they get very busy on a Friday. We had a Deluxe Room (17) which was really clean and spacious. Tea and coffee making facilities, iron and ironing board, hairdryer, bathrobes and slippers and very nice toiletries. We went for a drink at the Chilworth Arms Pub, which is a 5 minutes walk from the hotel - really nice pub! This is because we thought the bar in the hotel lacked atmosphere! After a couple of glasses of wine later in the evening the atmosphere seemed to improve :-) The meal in the restaurant at the hotel, was absolutely amazing. Beautifully presented, full of flavour and most certainly worth the money. IThe restaurant was indeed full and the atmosphere was lovely. The buffet breakfast was nice too, plenty of choice but could have done with being a bit hotter. Reception can provide guests with a map of the grounds with a few walks marked out. We did a quick walk taking in the circle of trees and the pond. It really is worth a walk and I imagine would be lovely in the summer. Over all we had a lovely relaxing break which is what we wanted. Thank you to Katie and the restaurant staff whose friendliness made our stay even better.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CMcTee Thank you for taking the time to review your recent stay with us. I am delighted that Katie made such a positive impression and that you enjoyed your stay at Chilworth Manor. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Ineffective Management Team. Unusable spa facilities and freezing cold dining room"

2
replyt0, Devon, United Kingdom 07/11/2018

My partner took me away for my Birthday weekend as a surprise. On arrival he asked the Restaurant to make a surprise for me. It didn't materialize and he was told the message didn't reach the kitchen. The spa facilities were not usable. The pool was too cold and the Jacuzzi wasn't working. The dining room was so cold that i had to cover up my new dress with my coat. The evening meal was nice but the breakfast consisted of under-cooked bacon and overcooked eggs. We have stayed at Best Westerns before and always been happy but this is the worst one. I took this up with the Manager who refused to give us a discount on the bill but offered us an upgrade if we go again. That won't be happening.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear replyt0 Further to our email communication, I am sorry that you remain disappointed following your recent stay with us and that I wasn't able to meet your request for a reduction in your bill on this occasion. I do hope that you may reconsider my offer of welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Good basic hotel for visiting Science Park"

4
LoriandPaul64, South West UK 07/11/2018

Stayed for 2 nights on business with a group of colleagues visiting Southampton Science Park. The hotel is literally a few minutes walk so perfect if you do need to be there at the crack of dawn! Lovely dinner in the restaurant although the service was a bit slow -possibly due to the fact there was also a conference on. First morning was a very early start so needed the “express breakfast”. Lovely freshly baked croissants and friendly service from the night security guard! The rooms were quite basic but clean with what appeared to be recently refurbished bathrooms. Lovely toiletries. The buffet breakfast starts at 7am and certainly if you are in the restaurant then, everything was perfect. All in all, friendly service, good food, a great place to stay for a business trip but not sure I'd have a holiday here. Criticisms? Parking was a nightmare when we arrived due to a conference being on. A pity the spa facilities were in a separate building and at the end of a very long day, I really couldn't be bothered.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear LoriandPaul64 Thank you for reviewing your recent stay with us for business, Chilworth Manor is indeed ideally placed for visitors to the Southampton Science Park. I am delighted you enjoyed your stay and found the meals to be of a high standards, my apologies that the evening service was slower than you had anticipated and for challenges you had with parking upon arrival. I do hope you will choose to stay with us again when next visiting the Science Park. Sincerely, Nathan Chart - General Manager

"Short break"

4
Wanderer11715156126, Essex, United Kingdom 07/11/2018

The hotel is in a good location for visiting Southampton, The New Forest and Portsmouth. The restaurant prices we thought were expensive and on our second night we decided to dine out at a local public house. The breakfast was good and there were with plenty of choices of food. The mattress needed replacing, it had a large hump in the middle and both sides drooped down and on several occasion during the night we both felt like we were falling out of bed.

"Business Meeting"

4
TheConsultant03, Cambrdge 06/11/2018

I needed somewhere for a confidential business meeting in the Southampton area, and a colleague recommended the Chilworth Manor. This is a very reasonably priced hotel and I was very impressed. The room was great nice and clean, the food excellent and the staff very attentive. The only reason that I can't give it 5 starts, was the checkout in the morning, only one person on duty and a challenging customer checking out, left a question of over 8 people and a 20 minute wait to pay my bill. Would this stop me recommending or staying there again: NO it wouldn't, so give it a look, you won't be disappointed

"Anniversary break"

4
User 06/11/2018

Beautiful Hotel lovely and clean. Lovely food. Only downside no airconditioning went in august so hot! Also would recommend a room looking over gardens as we were overlooking a function room which was noise

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SherylJB1 Thank you for reviewing your stay with us, I am delighted you enjoyed your stay but am sorry to see that the heatwave we enjoyed in August caused some discomfort. We do provide fans for guests as much as is possible and following the extreme heat of this Summer we are working hard to increase our stock of fans for future years. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Chilled at Chilworth"

4
User 02/11/2018

A beautiful stately home in breathtaking surroundings. Walking in the grounds was good for the soul. Staff are really pleasant and accommodating. However, service at dinner was slow and felt a little strained, breakfast was far more relaxed and good humoured. Room 2 afforded us spectacular views and deer sightings. WiFi was great. It was easy to use the leisure facilities, no drama. The food was imaginative, fresh and delicious. This place is fab for a few days away

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Voyage14225331512 Thank you for reviewing your recent stay with us and for your positive comments about the team who work hard to ensure all our guests receive a warm welcome. I am sorry that the service during your evening meal was a little slow but I'm pleased to see the team at breakfast made up for this and that it did not detract from the overall enjoyment of your stay with us. We have recently launched a new menu in the restaurant and I will share your comments with Chef who will be delighted to know that his choices appealed to you so much. We hope to see you again soon. Sincerely Nathan Chart - General Manager

"Overnight stay whilst in the area. "

4
Video2015, Wotton-under-Edge, United Kingdom 01/11/2018

Lovely Old Manor House which is now a Beat Western. The Manor House feel is still there in the reception area which is nice. The rooms are lovely and comfortable and the staff are very friendly. Reasonable pricing for the food either in the bar or the restaurant. I had the chicken Bhuna which was very nice. The Creme Brûlée was also very nice. Break fast well stocked and good quality.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Video2015 Thank you for reviewing your recent stay and for your kind comments about the rooms and our team. I am delighted that you enjoyed your stay and that you felt the menu pricing in the bar and restaurant was reasonable. I am delighted you enjoyed a good breakfast prior to your departure and do hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"Pleasure "

5
Mpnstone, Southampton, United Kingdom 31/10/2018

We ended up last minute to this hotel because our reservation at the Hilton was booked the night before and for us to stay Saturday night the Hilton was charging us almost double, and the situation was not handled properly by the staff. When we went to Best Western, the staff was friendly and took care of us straight away. I am pleased we decided to move because it made a big difference to our evening.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mpnstone Thank you so much for your 5-star review, I am delighted you enjoyed your impromptu stay with us and I am pleased to hear that the team looked after you so well. I do hope you will choose to stay with us again in the future, it will be our pleasure to welcome you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Lovely location and great restaurant staff!"

4
Veronica C, London, England, United Kingdom 30/10/2018

I chose this hotel to spend one night far away from noisy busy London and enjoy a glass of Prosseco with one of my friends. The night wasn`t too quiet in the beginning (if there are events when book the room ask for a room not close to the lift) but the dinner was extraordinary. The food was very good and the staff from the restaurant was just amazing. They made my evening...my friend told them that we want something special for dessert as we celebrate my birthday...had a wonderful surprise...a delicious cake on a lovely ornated plate and a candle ready to be blown by me. And two glasses of Prosseco...as a present from them. Thank you! Clean room and a beautiful chimney in the lobby. We definitely will visit them again!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Veronica C Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted you enjoyed your stay and that you had such a great experience in our restaurant. The team work hard to ensure all our guests receive a warm welcome and I'm thrilled they were able to acknowledge your birthday in this way and that it left such a positive impression. Thank you for choosing Chilworth Manor for your birthday celebrations, we hope to see you again next year, if not before. Sincerely, Nathan Chart - General Manager

"Dissappointing executive room"

2
User 29/10/2018

The hotel is very nice. The entrance makes you feel like you are coming to stay in a lvely place. The room however was very dissappointing. The executive room was very small with a double bed which took up the whole space. No water provided, no satellite TV and 10 am check out which was very early ! especially as breakfast ended at 10 am as well.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear FrankN1797 We're sorry that you were disappointed with your Executive Room during your recent stay with us. Executive Rooms are the first of our premium room types within the Manor and are all unique in their layout due to their location within the original Manor House. Superior and Deluxe Rooms are also available offering additional space and features, do please consider one of these room types next time you stay with us. Our check-out times are 10am Monday to Friday and 11am at weekends with breakfast available in the restaurant until 9.30am Monday to Friday and 10am at weekends and on Bank Holidays. If a late check out is required this can be arranged, subject to availability, with Reception. I do hope you will choose to stay with us again, we do recommend booking directly with our reservations team here at the hotel so they can explain the various room types available and discuss personal preferences at the time of booking to ensure your satisfaction. Sincerely, Nathan Chart - General Manager

"Quirky but good"

4
CorkSoroti, Oxfordshire 26/10/2018

In a good location for this part of the country - you approach the hotel down a grand drive and there is plenty of space for parking. Check in was courteous, smooth and efficient. However the room we were given which was said to be 'deluxe' had a narrow winding staircase within the room from the bed to the bathroom. Went back to reception and with no fuss we were upgraded to a better room. At dinner a new menu had been introduced and as a result we were advised there would be a delay after ordering. In the event the food came promptly and was perfectly good. Why not just say on the menu that all dished are cooked fresh which would have been true?

"Good hotel with some issues"

4
HenkLDN, London 25/10/2018

I just wanted to feedback that, although we enjoyed our stay, there were two issues that annoyed the hell out of me. Firstly, the toilet seat in our bathroom is installed too much against the wall (see picture). I couldn't sit properly and the vinyl or linoleum they use on the bathroom floor is sticky when wet, this doesn't give you a nice feeling. I would recommend management to try it with their (wet) feet. Secondly, due to guest traffic we waited for over 30 minutes for breakfast. This has never happened to me before in any hotel during breakfast. The staff serving breakfast were very apoplectic, the management that should take the blame for this. Like I said earlier, overall we did enjoy staying at the hotel and would be back when in the area.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HenkLDN Thank you for reviewing your recent stay with us, I am sorry that the toilet seat and wait at breakfast detracted from your overall experience, I will follow up on both these points. I am delighted that you will return, prior to your next stay please contact me directly on gm@chilworth-manor.co.uk so I can ensure appropriate consideration is given to your room allocation in view of your feedback. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Moved my luggage to a different room without permission"

1
malvernfoodie, malvern 21/10/2018

I booked for 2 nights through hotel.com as my husband was having surgery at the Wessex hospital and we live in Birmingham. I rang the hotel in advance to explain the situation as I would not be checking in until the evening and they seemed very helpful. I arrived at 9pm after a struggle to find the place ( satnavs take you to their old entrance down narrow dark lanes but is now blocked off). The gentleman who checked me in was great-even arranging for an omelette for me which was not on the room service menu as i was exhausted and just wanted something simple to eat. Great start I thought. Room was fine-nothing special but clean and a reasonable size which was ok for a 3 star. Left for the hospital at 10am after a 6am fire alarm! and arrived back at 8pm, emotionally tired and just wanting to rest. Room key didn't work! Contacted reception and the young lady came and opened the room door without checking name or anything else. When I entered the room it had other people's belongings in it. I told the receptionist who then asked for my name and told me my belongings were at reception and they had moved me to an executive room but didn't know why and no one had let me know. I was tired and thought I'm going to have to have another room anyway and they have tried to make it up with a better room. She took me to room 15 (see someone else's post about this room) and let me in. It was tiny-about 2/3 the size of the standard room. I complained and was told that there were no other rooms available and that it was my fault as I had made two separate bookings for the rooms. Not true-hotels.com only allow you to choose the total price for two nights and I had one confirmation number that said standard room for 2 nights. I was told I should have been informed on checkin that it was a different room each night. Eventually they called the duty manager who finally got me a room just two doors down from my original room. He did offer a meal or a drink but by then I just wanted to get to bed. He also said they must have tried to contact me but no missed calls on my phone or messages. I can't believe they thought it was ok to do this without telling me and to move my things without my permission and then to say there was no other room when there obviously was. I complained to hotels.com and they said the hotel informed them they had acted appropriately as there were two bookings (apparently done by hotels.com for some reason). To me it doesn't matter whether the fault is with hotels.com, the hotel still should not have done this without informing me.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear malvernfoodie I am sorry to see that there was some confusion with regards to your room during your recent stay with us and that the way in which this was handled detracted from your positive first impression of the hotel. Upon investigation I can see that two separate reservations were made via Hotels.com for consecutive nights, with different confirmation numbers having been issued by them, I believe this may be attributed to the way in which the hotels.com system books rooms but I am not familiar with their technology. Our team arranged a complimentary upgrade for the second reservation as this was not showing as having been linked to your first night, we are investigating how this system error occurred with Hotels.com to ensure we can introduce safeguards to prevent a recurrence in the future. I would welcome the opportunity of discussing this matter with you directly. To this end please do contact me here at the hotel directly on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Why call it Best Western"

2
nicolegrahamlive, Essex, United Kingdom 19/10/2018

Booked in at 3pm fire alarm went off at 4.15 with expensive drink in hand At 6.15 fire alarm went off again. Went to dinner waited one hour for main meal, not all on menu available to eat. Room very nice and clean restaurant staff could be a bit more helpful and Friendly Why is this called Best Western hotel? When it is --it

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nicolegrahamlive Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am sorry that you were disturbed by the sounding of the fire alarm during your stay, you will appreciate the seriousness with which we take any activation of the fire alarm whilst the cause is investigated to ensure the safety of our guests and staff. I am pleased that you enjoyed your room but am sorry to see that there was a delay in the service of your main meal and that some items were unavailable. We have since launched our new Autumn menu within the Manor Restaurant. Chilworth Manor is proud to be part of the Best Western family of independent hotels, I'm sorry for any confusion you encountered with regards to the brand, if there is anything I can help clarify please do contact me here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Lovely Old Manor House"

4
Trevor S, Walton-On-Thames, United Kingdom 18/10/2018

Easy to book with nice staff. Massive car park which is almost always completely full due to the hotel being located near to Southampton. People gpong on a Cruise departing from Southampton use it as a staging post and have an overnight stay here and leave their car here free of charge whilst they are away. Reasonably good food but I found the menu was rather restricted,

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trevor S Thank you for your review, I'm pleased you found the booking process to be smooth and that you enjoyed your stay. We have had a particularly busy couple of weeks at the hotel with conferences taking place during the week and I'm sorry if you had difficulty parking as a result. We have just launched a new menu in the restaurant and bar so I do hope you will choose to stay with us again in the future and that the choice this offers may be more to your liking. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Lovely hotel, would go back."

4
munrol2018, Ashford, United Kingdom 17/10/2018

Had a short break here, after a small problem in our room, noticed by staff and not us complaining, we were upgraded to a suite. Both rooms we had were comfortable and very clean. The staff were friendly and helpful in all areas of the hotel. We used the gym and pool facilities and again the staff were friendly and helpful. The only reason this doesn't get 5 stars is dinner was very slow on our last night due to various functions, maybe a complimentary drink or coffee would have helped here. Special mention to Dave on reception who dealt with us and everyone else in a professional and helpful manner, sense of humour and understanding. Well done Dave.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear munrol2018 Thank you for taking the time to review your recent stay with us, I'm pleased the team were able to arrange a room move for you and that you found both rooms to be comfortable and clean. I appreciate your positive comments about the team in general, they work hard to ensure all our guests receive a warm welcome and have a relaxing stay and I'm pleased to see you experienced this directly, particular thanks for highlighting Dave who is a great asset to the team and will, I know, take great satisfaction and motivation from your feedback. Apologies for the delay in service during your dinner on the last night, I do hope this didn't detract from your overall experience and that it will not deter you from choosing to stay with us again in the future. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Very good hotel, lovely location"

3
Ann S, Enfield, United Kingdom 15/10/2018

We were advised our room was on 2nd floor and there was no lift, which we were happy to accept, however we were disappointed that we were not asked if we would like a hand with our luggage on arrival , so had to carry our bags ourselves, especially as my friend and I are both over 60. The room was clean and comfortable, very nice decor and bathroom. I would have preferred the milk on the drinks tray to be in something other than the small plastic sachets, as they are so difficult to open and the milk tends to go everywhere but in the cup! The dinner served that evening was absolutely delicious and the service was excellent. Breakfast was nice but again the jam and marmalade was also in small plastic sachets! Overall a very nice stay and close to a lot of lovely places to visit.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ann S Thank you for your review, I'm sorry that you were not offered assistance with your luggage, this is available at all times and should have been offered to you. I am pleased that you enjoyed your evening meal and the restaurant looked after you so well. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Cruise stay and parking"

5
Philip W, Cardiff, United Kingdom 15/10/2018

I booked this hotel on my recent cruise as a stay overnight and parking for the 12 days I was away. The hotel is perfect the rooms was spacious and clean and the breakfast was first class the arrival desk the staff was very informative and pleasant. The taxi service run by the hotel is amazing they give you a time best suited for your cruise with the relevant paperwork for your return journey and on the morning of your departure as stated the taxi arrives to take you to the cruise terminal. The return just as easy with the info supplied by the hotel. I will definitely use Best Western Chilworth Manor again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Philip W Thank you for your 5-star review following your recent stay on our Cruise Package. This package is very popular with guests who are heading off on their holidays from Southampton and I'm pleased the package worked well for you. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"It could be so much better"

3
Jenny L, Tamworth 09/10/2018

There is nothing wrong with the Chilworth Manor Hotel at all however after a number of misunderstandings at booking (admittedly this was partly my fault) and again a misunderstanding with room service (one sandwich had fillings we had asked not to be on there so we had to send this back, all sandwiches were on brown bread when we had asked for white although we couldn't be bothered at this point to have them changed) it just feels like the staff don't communicate properly which leads to a number of preventable mistakes. Room Service was ok but over priced although I expect that to a degree. The restaurant menu looked very expensive. Rooms are adequate and what I would expect of a 3 star hotel. The location is slightly strange as you drive through the grounds of a Uni to get to it but once there the grounds are very nice it is also a great location for a trip to Peppa Pig World and We had a connecting room as we travelled with our 2 children. We were disappointed to find that children were restricted to using the pool on weekends only between 3-5, as we were stopping on a Friday this was no good for us. I was told by a member of staff that these hours and times are clearly stated on our website, they are not, they just state there are restricted hours in place for children but no times and days etc. hence why I asked the question. Also note that the leisure complex is in a different building to the hotel. Breakfast again was nice but not amazing. The hot self serve breakfast was ok, there was a selection of around 4 cereals, 4 fruits and some yogurts. Despite arriving a 8.30 for breakfast all pastries were gone and were not replaced which I find annoying and poor. Tea and coffee were however served to the table which I liked. When I went to check out I asked a question about my invoice and the response was 'I'm not sure that's just what they put'. This hotel could be so much better but it feels like none of the staff have been trained properly which is massively letting the hotel down! Any questions I asked seemed to be met with 'im not sure'. Unfortunately the whole process from booking through to ordering food was all just a little bit more painful then it needed to be so it has to be said we are unlikely to return to Chilworth Manor.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jenny L Thank you for reviewing your stay. I am sorry to see there was some confusion when you placed your booking via Booking.com and that the child swim times were not clear to you at the time of booking. We do our very best to communicate these times to all guests whether booking with us here at the hotel or via a third party such as Booking.com. I have checked today to reconfirm that the times are displayed on the Booking.com website and can confirm it states: "Guests aged 17 years and younger must be supervised at all times in the Health Club by an adult, and are only permitted to use the swimming pool between 15.00 and 17.30 on Saturdays, Sundays and Bank Holidays. Children under the age of 17 are not permitted to use the swimming pool at any other time." It is my understanding that this information is also included in the booking confirmation received from Booking.com. We do encourage guests to book with us directly to ensure a smooth process, if visiting Paultons Park we also offer an inclusive package via PaultonsBreaks.com which is incredibly popular. Our sandwiches are served on malted or soft grain bread but I'm sorry to see that there was some confusion with regards to the fillings. I'm disappointed with your feedback in relation to breakfast and I will ensure this is discussed with the team.Thank you for bringing these points to my attention. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Superb hotel"

5
ckemp725, Derby, United Kingdom 08/10/2018

We recently staying at this hotel and everything was superb! A really pleasant stay, without the kids :-). The staff are all very friendly and the hotel was very clean and tidy. Sunday lunch was excellent too and would recommend it to anyone that has the opportunity to stay here. Great value for money!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ckemp725 Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and that you found the team to be welcoming, they work hard to ensure all our guests receive a warm welcome and it's great to see that you experienced this during your visit. I do hope you will have an opportunity to stay with us again in the future, we very much look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Golden wedding"

2
User 02/10/2018

My sister's golden wedding venue for lunch. Lunch was 'OK', but the drinks were very expensive and poor quality. A glass of fresh orange turned out to be watered down orange juice from a cheap carton. Nothing like fresh orange juice and very disappointing. Changed it for sparkling water. (with no refund.) There was no price list at the bar and we now know why. There were no paper towels in the Gents dispenser so I let the guy at reception know. He said he'd correct it immediately. 3 hours later there were still no towels. On the plus side, they take your money "with a smile".

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear John M I am sorry to see that you were disappointed following your visit at the weekend in celebration of your sister's Golden Wedding. I haven't received any direct feedback with regards to any issues on the day and am therefore particularly sorry to read of your experience on this site. I will ensure your comments are discussed with the team and your feedback is taken on board and I would welcome the opportunity of addressing your feedback with you directly, should you wish to discuss this further do please contact me directly on gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"short stay"

4
stephenjhull, Portsmouth, United Kingdom 30/09/2018

Even at one in the morning check in staff were pleasant and helpfull although as we had three rooms not all booked together he some trouble locating the bookings. Breakfast was excellent, although the restaurant was a little cramped and got quite crowded. But nice place to stay good choice of rooms all of which met or passed expectation.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear stephenjhull Thank you for reviewing your recent stay with us and for your kind comments about the team. I am delighted that you enjoyed breakfast and your overall experience and I do hope you will choose to stay with us again in the future. You may be interested to know that as part of our ongoing investment into the hotel we are currently planning the refurbishment of the bar and restaurant and I will ensure your comments are taken on board. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Not sure this time!"

3
bridalbouquet, Spalding, United Kingdom 27/09/2018

This is a magnificent looking hotel just a few miles from Southampton so an ideal location for us to stay the night before embarking on a cruise. We stayed here last year for just that reason and really enjoyed it. So of course we re-booked. But........ This time the room was much much smaller than the last time and, if I'm brutally honest, it was not as good as a Premier Inn room. The bed was incredibly soft and bouncy and ordinary sized (last time we had an enormous king size bed and, silly me!, I thought that they would all be the same throughout the hotel). If your partner so much as sneezed in the night you would be awake! The room was so disappointing and we were so shocked at the difference from last year. The receptionist was lovely and eventually found us a different room that was more satisfactory. The Spa and swimming pool are great. The breakfast is good - buffet style - and we didn't use the restaurant in the evening as it is very expensive. ( many other reviewers have said the same thing so could there be an issue here for a management discussion?) It was not such a peaceful and happy experience for us this time. Would I re-book? Not sure. It's not a cheap hotel. There are lots of other hotels in Southampton to try.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear bridalbouquet I'm sorry to see that you were disappointed with your room and size of bed on your recent stay with us. We do have a number of room types around the hotel including our Standard Rooms, Executive, Superior and Deluxe as well as our Suites within the main Manor. Should you wish to stay with us again do please book directly with our reservations team here at the hotel who can discuss the differences of each room type with you and recommend the best room so as to avoid disappointment, our popular cruise package offers great value with parking and port transfers included. Our food pricing reflects the rising cost of food faced by the hotel and is something we constantly review, I appreciate your comments and will ensure your feedback is taken into consideration. I do hope you will choose to stay with us again, please contact me directly here at the hotel on gm@chilworth-manor.co.uk if I can offer any assistance with regards to a future booking. Sincerely, Nathan Chart - General Manager

"Peppa pig stay"

3
sjayne89, essex 26/09/2018

the hotel is very posh looking and it is lovely. staff where friendly and the breakfast was very good. lift wasn't working and the "bed" that was given to my 3 year old to sleep in was shocking. room it's self was lovely and quiet but she didn't sleep all night and no one to talk to in the morning lady on reception was on the phone and just said ok thank you when we gave the keys. didn't eat here as food too exspensive. was lovely but not for small ones.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sjayne89 Thank you for reviewing your stay, I'm sorry that you felt the hotel was not suitable for your 3 year old. We welcome many families and do work hard to ensure all our guests receive a warm welcome and enjoy a comfortable stay. I will ensure your feedback is taken on board and do hope you will choose to stay with us again in the future, please contact me here at the hotel on gm@chilworth-manor.co.uk should you wish to return so that I may oversee arrangements to ensure your satisfaction. Sincerely, Nathan Chart - General Manager

"Relaxing hotel close to everything"

5
Pokeysfamily, London, United Kingdom 21/09/2018

Excellent hotel great value for money and child friendly , good breakfast but tip would be to book this at time of booking as better value Good options of gluten free food and drink Ten minute drive to lots of local attractions Will defienatly return to this hotel

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pokeysfamily Thank you so much for your 5-star review following your recent stay with us. The whole team and I are delighted that you enjoyed your family stay and I'm pleased you were satisfied with our menus and food available. I do absolutely agree with your recommendation of looking for one of our breakfast inclusive packages when booking and I hope you will do so when staying with us again. We look forward to welcoming you back very soon. Sincerely, Nathan Chart - General Manager

"Lovely location in a park 20mins from Southampton Central"

4
Middlemiss, Milton Keynes, United Kingdom 20/09/2018

Lovely Country style hotel just outside Southampton. Mixture of rooms in the main house and a more modern annex. Small restaurant offer a reasonable evening meal and buffet style breakfast. Great for an overnight stay probably not the place for a week's holiday.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Middlemiss Thank you for your review, I'm delighted that enjoyed your stay and do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"A very nice hotel just off the Motorway in Southampton"

4
Plymouthtraveller8, Plymouth 18/09/2018

We stayed here for 1 night and had a comfortable room with a view onto the rear gardens. We were lucky that there was no large group celebrating as we suspected that the hotel has only modest sound insulation. The hotel is situated in an old manor house as it name implies and as such you have to accept things such as inadequate sound insulation and small slow lifts. The building has a lot of character and has a restaurant on the ground floor which we did not use. We did walk around the extensive grounds and could imagine that in years gone by it had a very grand life style. There is plenty of parking on site and is far enough away from the motorway to ensure that we were not bothered by traffic noise. Would I stay here again? Probably!!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Plymouthtraveller8 Thank you for reviewing your recent stay with us, I am pleased to see that you enjoyed your stay and do hope that you will choose to stay with us again in the future. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"Quiet setting convenient for Southampton"

4
TomEssex, Rainham, United Kingdom 17/09/2018

Decent hotel in a very nice setting. Room was clean and comfortable. In room Tea and coffee provided. Stayed two nights, meals were very good although service was very slow on the first night. Convenient for cruise passengers.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tom Essex Thank you for reviewing your recent stay with us for for highlighting the cleanliness and comfort of your accommodation. I am delighted you enjoyed your meals in the restaurant but am sorry to see that you found service on the first night to be a little slow. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Beautiful Building But . . ."

3
User 15/09/2018

We arrived before the check-in time so we chose to wait in the lounge/bar area. The staff member working the bar apparently was filling multiple roles as he came and went (mostly went) quite frequently. In fairness, there was a baby shower and a wedding reception going on (and perhaps a 3rd party as well), so the staff may have been stretched a bit thin. Our room was clean and comfortable with plenty of hot water. Breakfast was a buffet, but with a good selection, and the food was hot. We worried a bit about the elevator. It is small and very slow. One couple with suitcases is about all it can handle. Our room was in the newer annex overlooking the garden area. That would have been lovely if it were not for the noise from the party going on. I can't say for sure if it was the wedding reception or some other party, but the music was loud and it went on quite late. The building, itself, is quite lovely, and the grounds are very nice. Perhaps if we had visited some other time . . .

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lumpkinite , Thank you for reviewing your recent stay with us here at Chilworth Manor and for your kind comments. I hope the noise from one of our events did not disturb you too much. I do hope you will consider staying with us again in the future, we look forward to welcoming you back. Sincerely Joe Lythe Operations Manager

"Ruined the start of our holiday"

1
arthursmum10, Banbury, United Kingdom 14/09/2018

Booked 9 months in advance as we need an accessible room. Got an email on the Friday before our booking the following Monday to say, sorry, we missed the note on your booking about the accessible room, we can offer you a standard room. Not nearly good enough. Husband is a wheelchair user full time. Very disappointed is an understatement. We were looking forward to having a lovely relaxed night before joining our cruise but have now had to spend extra time trying to source alternative suitable accommodation.

"Our wedding 31st August"

5
711rhysw, Portsmouth 14/09/2018

We got married here on the 31st of August, Jo and Adam were extremely helpful and professional on making sure our big day went perfectly. Steve and his kitchen team produced amazing food all day. Thank you all for such a brilliant day!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 711rhysw, Thank you for your 5* review. I'm delighted to see you both enjoyed your special day with us. I will ensure your kind words are passed on to the team who looked after you. I look forward to welcoming you both back to Chilworth Manor. Yours Sincerly Joe Lythe Operations Manager

"Consistently good"

5
381nick, Bourne, United Kingdom 11/09/2018

I stay here c.70 nights per year and it is always good - polite, helpful staff, nice location, good gym. Food and drink are well priced for a decent hotel, grounds are very nice too and relatively quiet considering it's just outside a major city. Easy road links and good parking.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 381nick , Thank you for your 5* review. I'm glad to see that you enjoy the hotel so much you will stay again and again. I hope you will continue to stay at Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Relaxing Weekend "

4
MaznDean, Rugby, United Kingdom 11/09/2018

We stayed here for a long weekend and would definitely return if we're ever in the area again. The staff were all very helpful and our room was clean and comfortable. It wasn't the biggest room but it was fine for us as we were out and about every day. We ate in the restaurant one evening and the food was very good, catering for my gluten free needs and my cousin's egg free requirements. Our only niggle was breakfast, in parts it was lovely but we were a little disappointed at the selection of fruit, meats and cheeses (we'd recently been in Germany where they really do know how to do this type of breakfast!). If the hotel could change just one thing please make it the fruit juice, it really wasn't nice. We were a little concerned when we arrived and realised a wedding reception would be taking place whilst we were there, as other reviews complained about noise, but we didn't hear a thing.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mazndean , Thank you for your 4* review. It is delightful to see that you enjoyed your stay with us. I'm glad to see the team managed to cater to your gluten free needs , and for your cousin's egg free, I will ensure that your comments regarding breakfast are passed on to the head chef for his review. I do hope we can welcome you back to Chilworth Manor in the future, Yours Sincerely Joe Lythe Operations Manager

"Chilworth Manor"

4
kwillingham53, Cambridge, United Kingdom 10/09/2018

Comfortable hotel, but dining room could do with a refresh. Also, quality of breakfast could be better. Room was good and lovely grounds. Plenty of car parking, but if you arrive late you will be in overflow car park.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kwilingham53 , Thank you for your Review. I'm delighted to see you enjoyed your stay. I will pass your comments regarding breakfast on to our head chef. I do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Fantastic Birthday Treat."

5
worzelle, Frome, United Kingdom 06/09/2018

My husband booked Chilworth Manor Hotel for my 65th Birthday treat away and we had a wonderful time. The grounds are beautiful, peaceful and lovely for a walk around. We had dinner on the first night in the restaurant and it was delicious, the staff were really attentive and there were plenty of them for the number of guests. I am Gluten Free and there were several choices for me on the menu, including soup which is a real treat when you re GF.. We had a bottle of Prosecco as part of our package and it was a really nice one. Breakfast was equally good, with GF bread for me and I remarked to my husband it not often that you see staff so efficient and attentive. On the second night we had a nice meal in the bar. The bar staff were equally helpful and friendly. I had spoken to Lindsay before we arrived as we had been informed of an issue with water and power companies on one of the days we were there. Nothing to do with the hotel itself but we were worried it would affect the spa where the family had booked a treatment for my birthday. Fortunately it didn't, but Lindsey was so kind and after hearing of a disappointment we had quite unrelated to the hotel she upgraded our room as it was such a special occasion . I have to say it war a superb room too. Thankyou Lindsay. The full body massage with Tiffany was very good and relaxing and we had a lovely chat. Both myself and my husband used the Jacuzzzi, and I used the pool, steam room and Sauna too. I was even allowed to join in the Aquafit class on the day we were leaving, also the other spa facilities. We can't find anything negative to say about this hotel and have recommended it to our friends for their Anniversary in a couple of months. They have just booked up.

Joe L, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Worzelle, Thank you for your wonderful review. I'm delighted to see you enjoyed your stay with us. I am happy to see the team looked after you throughout, I will be sure to pass on your kind words to both Lindsay & Tiffany. I look forward to welcoming you back to Chilworth Manor soon. Sincerly Joe Lythe Operations Manager

"Fantastic service from Adriana the rest were substandard.."

2
Louise E, London, United Kingdom 05/09/2018

We stayed at this hotel for my daughter's birthday. A very special thank you to the lovely Adriana for the beautiful birthday card and her and all her help at the time of reserving our suite. She is a gem and the rest of your team can learn a thing about service from her. Unfortunately that was the only good thing about this place. The rest of the staff need proper training. One staff member at the restaurant (her name is Meng) was so rude to us during breakfast service both on the 3rd and 4th Sep when we requested to clear some of the dirty dishes and asked for some extra cutlery. She muttered something rudely and completely ignored us. The disappointing part is she did it to us on both days. We asked for our daughter's birthday cake to be brought and to be honest that was the worst birthday cake cutting moment ever from rushing through and basically making us feel like a complete burden. Will NOT recommend this hotel to anyone.

Joe L, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Louise E Thank you for reviewing your stay, I am disappointed in reading your comments about our staff , we normally receive such positive comments and I am sorry that on this occasion they let you down. I will pass your kind words on to Adriana. Please accept my apologies for the cake cutting not being as memorable as you wished it to be , I will ensure your comments are fed back to the team for review. I do hope you will reconsider staying with us, we would be delighted to welcome you back. Sincerely Joe Lythe Operations manager

"Aug 18"

3
PeteCJ, Neath, United Kingdom 31/08/2018

Great place to visit the locality, easy to find and loads of parking around the site, but be prepared to walk at busy times. Fantastic location and plenty of walking in the grounds and around the 12 acres. If you are not keen on children being around, question whether this is the place for you.Some staff well trained and very helpful some not so. loads for breakfast but anything not on the buffet takes a while to come out. Some of the rooms are new although in need of tarting up a little in places. the beds are comortable but quite firm. sign in for internet access but found this a little more complicated on one of our devices.

"beautiful hotel"

5
ZNimz, London, United Kingdom 29/08/2018

We stayed here for 2 nights before peppa pig world and was pleasantly surprised. beautiful hotel, great location, friendly staff, enjoyed our walk exploring the garden. room was lovely and clean, we was provided with a spare bed for our 2 year old which i had forgot to request. the breakfast buffet was great too! will definitely be visiting again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ZNimz Thank you for your 5-star review following your recent stay with us. I am delighted that you enjoyed your family stay ahead of your visit to Peppa Pig World and I appreciate your kind comments about the hotel and our team. I do hope you will consider staying with us again in the future, perhaps ahead of another visit to Peppa Pig World. Sincerely, Nathan Chart - General Manager

"Beautiful hotel..swimming pool shenanigans"

4
Ady M, London, United Kingdom 21/08/2018

absolutely fantastic stay in all aspects with the exception being the pool. No kids welcome anytime Monday to Friday, welcome for 2.5 hours at weekends during the afternoon. Not advertised on website at time of booking (it is there now). Other than that, stunningly attractive hotel in fantastic grounds. Almost all staff utterly enthused in delivering exceptional customer service. One bad apple but I have taken this up directly with the hotel. No aircon in room.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ady M Thank you for reviewing your recent stay at Chilworth Manor and for your positive comments about the hotel, our gardens and the team. I am delighted that you enjoyed your stay and am truly sorry that the weekday child swim restrictions were not clear to you prior to arrival. I have responded to your guest survey directly and look forward to engaging with you further in relation to the points raised. Sincerely, Nathan Chart - General Manager

"No Chilling at Chilworth Manor"

4
Grange17186338, London, United Kingdom 21/08/2018

A warm welcome awaits visitors and the delightful staff make this a very good hotel base for travelling around the area. Very impressive hall, clean good sized rooms and great breakfast. Can get crowded at weekends especially if there is a wedding or stag/hen night planned but lots of room for all and really pleasant. So many staff that it is nice to be there although they never crowd you. Good service at breakfast. Get the deal with an evening meal included, well worth it.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Grange17186338 Thank you for reviewing your recent stay with us here at Chilworth Manor, I am delighted that you enjoyed your time away with us. I appreciate your comments about the rooms and breakfast and for acknowledging the team who work hard to ensure all our guests receive a warm welcome. I do hope you will choose to stay with us again, we look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Great hotel"

5
H H, Kent, UK 20/08/2018

I stayed at Chilworth Manor with my children this weekend. We had a great time in a clean, comfortable and friendly hotel. Dave on reception was particularly welcoming and efficient. Our room was lovely and well equipped. Breakfast was good and after check out, we were provided with a map to explore the extensive woodland around the hotel. Great weekend break and will hopefully return in the future.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HH Thank you for reviewing your recent family stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay, in particular thank you for recognising Dave on reception, I know he will be most appreciative of your comments. I am pleased you had time to explore the Chilworth Conservation Area following a hearty breakfast. We look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"Good hotel in convenient location"

3
ttruslove, Rayleigh, United Kingdom 20/08/2018

My husband and I came here on a two night break, which included breakfast on both mornings and three course dinner with a bottle of Prosecco on the first night. Upon driving into this hotel, it looked stunning, but when we got to our room, we were very disappointed. The room looked tired, dark and had no air conditioning, so it was hot. The room also overlooked another building, which was a bit noisy? We went back to reception and requested a room overlooking the garden and a fan. This was not a problem and we were immediately changed. Our new room was much brighter and had a far better view. It also had a spare z-bed that I knocked my shin on 2/3 times, but when the fan was delivered, the bed was immediately taken out. So again, a problem was resolved quickly. We had dinner in the restaurant, which was very nice and we had breakfast which was also very nice. The only criticism is that certain breakfast items did run out, e.g. croissants and bread. When I asked if there was anymore croissants, I was told they had all gone. The hotel is nice, but rooms do need updating and the staff are very friendly.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ttruslove Thank you for reviewing your recent stay with us. I am sorry that your original room fell below expectation but am pleased that the team were able to respond to your feedback and resolve this for you. I am pleased you enjoyed your evening meal and breakfast in the restaurant and appreciate your comments about the team who work hard to ensure all our guests receive a warm welcome. We hope you will choose to stay with us again in the future, do please speak with our reservations team directly to book a future stay and enquire about our Superior or Deluxe Rooms in the Manor. Sincerely, Nathan Chart - General Manager

"Great convenient location in beautiful wooded area. Avoid breakfast."

4
John G, Llandudno, United Kingdom 20/08/2018

Have stayed three times. Friendly staff and "The Cub" swimming pool and spa facilities are good. Previously we had a ground floor room which was spacious, clean and comfortable. This time our room on the top floor smelled damp and had a stained carpet from an overflowing shower. Breakfast has never been good. Poor ingredients and attention to detail. Avoid it.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear John G Thank you for reviewing your recent stay with us here at Chilworth Manor. I appreciate your comments regarding the team and the facilities at The Club but am sorry to see that your room on this occasion fell below expectation and that your breakfast experience is not up to par. I will ensure your feedback is shared with our chef and do hope this will not deter you from choosing to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Afternoon Tea"

1
Tracy S, Southampton, United Kingdom 15/08/2018

Absolutely the worse afternoon tea I have ever had. There were three other parties whom we spoke to that felt the same. Firstly, we were dumped in some unappealing part of the building with no substantial windows and left to our own devices. The food that was served eventually was abysmal. Rolls filled with cheese and onion cut in half are NOT afternoon tea and neither are tuna sandwiches and thick cut chicken sandwiches! The cakes were cheap, nasty, very unappealing and tasteless. The scones were acceptable however there was no joy to be had since we had to ask for tea (no tea menu or choices offered) and then realised we had no spoons, sugar or milk. We could not have complained if we wanted to as there were no staff AT ALL. It was a sorry state of affairs and looking at the food left by other tables...Chilworth has some problems. As we left another table also left taking their plate, scones and cream with them ! I am fed up of companies taking our money and providing such appalling services. Won't be returning.

"Amazing Afternoon Tea on a Glarious Afternoon"

5
User 14/08/2018

Absolutely lovely afternoon tea around the back of the Manor and it was beautiful. We had sandwiches and amazing fresh cakes that were just to die for. There was also quite a lot of it as we couldn't finish it between the 2 of us.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Garf B Thank you for reviewing your recent visit to Chilworth Manor for Afternoon Tea on the terrace. I am delighted that you enjoyed your visit and the sandwiches and cakes hit the spot. Do come and see us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"last minute weekend break"

5
User 13/08/2018

From the moment we started the drive up the magnificant driveway , this hotel was fantastic. The sights that greet you onnthe way are fabulous . The inside of the manor are just amazing . Our room was beautiful overlooking the beautiful gardens . The decor is beautiful and the old furniture suits the manor . We ate twice in the restaraunt , all i can say is the food was out of this world . However the deserts need to be changed as they were nice but the starters and main dishes were exceptional . The staff were polite and so helpful, Katie , Dave , Jacob and Jack are so professional and so approachable . The grounds remind od the secret garden and exploring them as an adult was fun . Even though it rained the whole time , it did not dampen our trip . I would certainly go back to this place again . Thank you to all the staff who made us welcome

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Hayzjohns What a wonderful review, thank you for taking the time to share your recent experience. I am so delighted that your stay exceeded expectation and am grateful to you in particular for highlighting so many individuals from our team who all work hard to ensure guests have an enjoyable stay. We will be launching a new menu in September and I will ensure your feedback is shared with Chef, I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Another lovely stay"

5
kayMwg, Newcastle upon Tyne, United Kingdom 13/08/2018

Stayed for two nights in a beautiful air conditioned room . I love this hotel you feel miles away from the hustle and bustle with the country suroundings ,enjoying time relaxing in the spa . If you want to its a short taxi ride into Southampton with all its hustle and bustle. The hotel is well ran and the staff always friendly and attentive . We can't thank Denise , George and Adam enough looking after us in the restaurant .

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kayMwg Thank you for your 5-star review following your recent stay wish us here at Chilworth Manor. I am delighted that you enjoyed such a wonderful stay with us and am grateful to you in particular for highlighting the team members who stood out to you during your visit, I know they will take great satisfaction from knowing they made a difference. We very much hope you will choose to stay with us again in the future and look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"A very enjoyable 2 night stay"

5
SallyAM64, Derbyshire, United Kingdom 13/08/2018

This was a very good hotel, lovely rooms, nice breakfast, good location. It is a bit out of the way. We went into Portsmouth and Southampton whilst we were staying there, the signage is dreadful and we haven't got a sat nav. I think someone from the local authority ought to stand in the centre of Southampton and try to navigate their way to Chilworth using the signs only and find out how hard it is. Obviously that's nothing to do with the hotel but I thought it worthy of a mention. But the hotel is lovely and well worth a visit. We stayed on a cruise package which was excellent. Pauline who is one of the restaurant staff was lovely and provided tea whilst we were waiting for our departure time - she really is an asset.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SallyAM64 Thank you for your 5-star review following your recent stay with us here at Best Western Chilworth Manor. I'm sorry that you had difficulty locating the hotel, we do work with What3Words to improve the arrival experience for many. Using their Mobile App you can navigate to the front door of our hotel with the words botanists.subtitle.height. For more information on this please visit their website: what3words.com I am delighted that you enjoyed your stay on our cruise package, this is a particularly popular package with guests who are cruising from the City. Thank you also for highlighting Pauline, I know she will be thrilled to have made such as positive impression. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Can recommend..."

4
Delius17, London 08/08/2018

We booked directly online after finding a 'Breakfast on Us' and 20% off promotion which made us look at the whole package on offer in a positive light to begin with... But then the friendly welcome we received at check-in, together with a nice smile, made us think even more positively towards the place. The room was spotlessly clean and comfortable. It was quiet and we slept well, despite the heat. Okay, it wasn't ever go to win any interior design awards but we were only there for one night so we weren't exactly looking for frills. Breakfast wasn't the bun-fight we were expecting, and we were offered more smiles along with a plentiful buffet. All good. A huge bonus for us was the access to the next-door health suite with pool, with steam room and sauna facilities. And it was ADULTS ONLY!!!! At least when we were there on a Monday evening and early Tuesday morning. A dip before dinner and a dip before breakfast! Bliss! The building is quite grand, or had been back in its day, and we enjoyed looking around and imagining the goings-on at many a country house weekend party, both inside and in the rather wild grounds. We checked out and were smiled at again. All in all we chose well: we got a good rate, went at a good time of the week, and experienced some smiles that are sadly lacking elsewhere. Smiles go a long way...

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Delius17 Thank you so much for taking the time to review your recent stay with us here at Chilworth Manor and for your positive comments. I am delighted that you enjoyed your stay and appreciate you taking the time to highlight the team in particular who work hard to ensure all guests receive a warm welcome. We are thrilled that you chose Chilworth Manor for your midweek break and we hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Great hotel"

5
grayjac, brighton 07/08/2018

This is a bit out of the way but once ther the surroundings are magnificent with lovely gardens and lots of walks the hotel is excellent food was very good in the evening as was the breakfast would definitely stay again

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear grayjac Thank you for your 5-star review following your recent stay with us and for highlighting in particular our gardens and walks, we find many guests enjoy exploring the adjoining Chilworth Conservation Area which is home to a great deal of wildlife and some beautiful and historic trees. I am delighted that you enjoyed your evening meal and breakfast in the Manor Restaurant. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Cruise stay and parking"

4
tinansteve, northants 06/08/2018

Booked this before embarking on a cruise in Southampton. We were looking for somewhere we could stay the night before and leave the car while away. This ticked all the boxes. The price was only slightly more than parking for two weeks and it meant the the holiday started the night before. No traffic issues to delay us - no stress. We arrived around 7 on Friday night. The friendly lady in reception pointed out where we could park the car on some hard standing near at the side of the hotel - I believe it was the tennis court. We had a meal in the bar that evening - sat outside on the terrace with a glass of wine. Very pleasant. Nice basic room and bathroom. Clean and cool - it was at the beginning of the heatwave. Very quiet even though it was close the venue of a wedding the next day. Breakfast was standard buffet fare - well cooked and plentiful. The hotel had arranged a taxi to the docks which arrived promptly and in the deal. Also, booked the taxi back on our return. Good value and very convenient.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tinansteve Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your pre-cruise stay with us, our cruise package is very popular with guests looking to start their holiday a day early. I do hope you will consider staying with us again ahead of your next cruise from Southampton, if not before. Sincerely Nathan Chart - General Manager

"wedding dissapointing felt let down for a special occassion"

1
Bill S, Southampton, United Kingdom 06/08/2018

dreadful understaffed at the buffet dry sandwiches were served erratically no glasses to serve alcohol after 8.30 no staff clearing tables the guy in charge was 19 years old ! at the wedding party breakfast all guests scattered everywhere and not even sat in the same room 10 min wait for sausages on full English pleasant grounds but terribly unkempt a poorly managed place will definitely not use this venue for any future family events

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bill S Thank you for sharing details of your recent experience with us. I am sorry to learn that the service received at the wedding you attended here at Chilworth Manor did not meet your expectations. Please be assured that your feedback does not reflect the usual high levels of guest satisfaction received from weddings here at Chilworth Manor and I will be discussing the points raised with my team. Should you wish to discuss any aspect of your experience with me directly please contact me here at the hotel by email to gm@chilworth-manor.co.uk so that I may have an opportunity to discuss this matter with you personally. Thank you again for sharing your feedback and my apologies once more. Sincerely Nathan Chart - General Manager

"Time for ourselves"

5
User 05/08/2018

With the children on holiday with their grandparents, we took a 2 night break at Chilworth Manor. It fulfilled everything we wanted. The hotel is in a great location in large attractive grounds. Arriving Friday evening, we went for a deluxe room and were given room No.1 - a quirky upstairs and downstairs arrangement, like a little house! The hotel was refurbished in 2016 and we found both our room and the hotel itself to be in a good decorated state. After sharing a jug of Pimms (£10) we dined in the restaurant. Big portions! We wanted but couldn't fit in dessert. On Saturday we went to The Club and enjoyed the pool, steam room and jacuzzi - it was pleasantly quiet - and we departed just as family time started at 3pm, with a large pick up of activity. (Note that The Club is not run by the hotel but open to its guests). In the evening we drove round the corner to The Chilworth Arms for a delicious dinner (including dessert!) We didn't walk as the grounds were going to be dark after sunset and we were pleased that we did that as indeed it was pitch black after sunset. On Sunday morning, having enjoyed the full breakfast buffet we went to The Club again, prior to checkout, for a full spa treatment superbly delivered. (We just got in having booked earlier in the week prior to arrival). We knew we were going to be a little past checkout time and reception were relaxed about that. Having checked out we didn't leave straight away but went for a long walk in the surrounding woods and had lunch at the bar before finally departing for home. We thoroughly recommend a stay there.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Christopher N Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that your break fulfilled your expectations and that you enjoyed your time with us. Room 1 is a particular favourite due not only to the unique duplex layout, but also the views of the gardens. It's great that you were able to make use of the facilities at The Club and I'm pleased you managed to book yourselves in for a spa treatment on Sunday morning. The Chilworth Conservation Area which adjoins our grounds is popular for walkers, did you find the Deer Ring? We do hope you will choose to stay with us again in the future, it will be our pleasure to welcome you back. Sincerely Nathan Chart - General Manager

"Amazing service and hospitality "

5
User 01/08/2018

We held a business networking event in the Lord Selbourne suite, we had arranged for on going teas, coffee and water and a buffet supper. We were blown away by the amazing food, the staff were really helpful

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jenny T Thank you for reviewing your recent visit to Chilworth Manor for a business networking event in our Lord Selborne Suite. I am delighted that the event went well and truly appreciate your comments with regards to the food and team. I hope you will choose Chilworth Manor for an event again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Great Service"

5
User 30/07/2018

Staff were very helpful, polite and friendly. Chef was very accommodating, after the local pub stopped serving even though they advertised food till 10pm. Got back to hotel just before 10pm and chef happily cooked the most succulent burgers for us without any persuasion. Lovely meal. Hotel was in a beautiful setting with extensive grounds and a lovely grand drive up to the building. Room was of a good standard clean and comfortable. Would stay again if in the area. Thanks to everyone, the staff make the hotel, they understand the meaning of customer service. Well done.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jackie P Thank you for your 5-star review following your recent stay with us. I am delighted to see that chef was able to accommodate your request and that the entire team worked hard to ensure you received a comfortable stay. I know the team will take great pride and motivation from your comments. We very much hope that you will have an opportunity to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Diamond Anniversary party "

5
User 30/07/2018

We held my parents Diamond Anniversary party here on July 29th and it was a total success. The staff were excellent especially Georgina who helped to organise this special party. The room was set up beautifully for an afternoon tea party and we could go in early with our own decorations etc. There was a door leading out to a terrace which overlooked the stunning gardens although it rained all day despite the recent heatwave so we didn't get to use the terrace! The afternoon tea food was exceptional and so much of it and my nephew was chuffed to get his own stand full of gluten free treats. My parents loved their party and then stayed in room 3 the night which overlooks the gardens - they were so chuffed to find an anniversary card and bottle of prosecco in their room which was a lovely surprise from the hotel. Thank you to all the team for making this such a special day for my parents.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your recent visit to the hotel for your parents Diamond Wedding Anniversary. I am delighted that your celebrations were such a success and that the team looked after you so well. Many congratulations to your parents for the Diamond Wedding Anniversary, we hope to see you all again at the hotel very soon. Sincerely Nathan Chart - General Manager

"Two night stay"

5
mickos, hove 30/07/2018

Lovely hotel beautiful grounds really friendly helpful staff spotless room use of health club facilities included, Really enjoyed our stay here the food in the restaurant was first class all in all great value for money

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mickos Thank you for your 5-star review following your recent stay with us. The team work hard to ensure all our guests receive a warm welcome and I'm delighted that you experienced this. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Disappointing..."

3
Pam G, Leighton Buzzard, United Kingdom 29/07/2018

As it was our 41st wedding anniversary on the 23rd we thought we would have a couple of days away. We chose Chilworth Manor as we had stayed in a Best Western before and found it very pleasant. Unfortunately the same could not be said for Chilworth Manor. We had booked an offer of two nights inclusive of breakfast both days and dinner the first eveningl and I have to say the breakfast was good as was the evening meal. However, when we went to check out on Wednesday we asked to pay for the meal, as the receptionist informed us that the booking information she had said we were room only! Fortunately I had our confirmation of the booking with me to prove we had actually paid for the inclusive offer. The receptionist apologised and advised the incorrect information had been sent to the hotel from head office. Be warned.....take your booking confirmation with you! This hotel has no air con and our room was incredibly hot due to the current heatwave. 3 times we requested a fan but were told they had none to spare! Surely a hotel of this caliber should be able to provide each room with a fan if there is no air conditioning ......but obviously not this hotel. I therefore had very little sleep for two nights. Needless to say I will not be staying here again. Not the best way to spend a wedding anniversary.....

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pam Thank you for reviewing your stay, I am delighted that you enjoyed your breakfast and dinner in the restaurant. Sorry for the confusion with regards to the payment of your reservation, I'm pleased the team were able to resolve this for you. I am also sorry that the recent spell of hot weather impacted upon your comfort and am disappointed that this would deter you from staying with us again in the future. I do hope you will reconsider, we would be delighted to welcome you back. Sincerely Nathan Chart - General Manager

"Unexpectedly pleasant for a Best Western."

4
DanielSlee, Dudley, United Kingdom 25/07/2018

Chilworth Manor is out-of-the-way hotel on the countryside edge of Southampton. Standing in its own grounds it is a lovely place to approach. Check-in is pleasant and swift and the rooms are clean and cool. Breakfast is good and there is a swimming pool attached which I didn't have chance to explore. Unexpectedly pleasant for a Best Western.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DanielSlee Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that we exceeded your expectations and that you particularly enjoyed the approach, team and breakfast . Hopefully you will stay with us again in the future and will perhaps have time to make use of the leisure facilities. We look forward to seeing you again. Sincerely Nathan Chart - General Manager

"Good location; limited quality"

3
Trevor K, Lincoln, United Kingdom 23/07/2018

Three night leisure stay by my wife and me. The hotel is quite well placed for visiting Romsey Abbey, Winchester Cathedral, and the military museums in Winchester. The building itself is attractive and there are very pleasant gardens which extend into nature reserves belonging to Southampton university. However, (our opinion only) the mhenu was a bit limited for more than a one-night stay. Some of the staff were casual or apparently uninterested (this did not apply to the restaurant). On one day, after returning from a visit to Winchester, our “clean” towel turned out to be heavily soiled - by someone else. Reaction at Reception: ‘oh! OK'. Well it wasn't, actually. Reception overall seems to have little interest in clients. It appears from other reviews that other people share this view but the management apparently fails to get to grips with the problem.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trevor K Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am sorry that you found the restaurant menu to be limited, our menu is reviewed seasonally and I will ensure your feedback is taken on board. I am sorry also that your experience of dealing with some team members was not up to our usual standard, we receive many positive comments in relation to our team and the warm welcome offered to guests. I will ensure this is feedback to the appropriate heads of department so that appropriate positive action can be taken as a result of your feedback. I do hope you will choose to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Nice hotel and gardens"

4
Penny L, Forfar, United Kingdom 21/07/2018

I stayed at chilworth manor for two nights. It is an old manor set in the original gardens. The setting is very pleasant and you forget you are in an urban area. The staff are pleasant and helpful. Although I had to ask for a fan twice before getting it. The restaurant serves good food and there is an open area to sit and relax near the bar.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Penny L Thank you for taking time to review your recent stay with us here at Best Western Chilworth Manor. I appreciate your comments about the team, the restaurant service and the hotel in general. I am sorry it took a while to deliver a fan to your room but am pleased to see this was made available for you during the current spell of warm weather we are enjoying. I do very much hope you will choose to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Best place for Sunday Lunch"

5
Kate S, Southampton, United Kingdom 15/07/2018

We regularly eat here for Sunday lunch, birthdays and Christmas. The restaurant staff are terrific. The food is excellent. The venue itself is lovely. If you live around Southampton, Romsey, give it a try.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kate S Thank you for reviewing your recent visit for Sunday Lunch and for highlighting the restaurant team and food quality. We are delighted that you enjoy your regular visits and we very much look forward to seeing you again soon. Sincerely Nathan Chart - General Manager

"Very nice"

5
nadezdapmlinko, London, United Kingdom 15/07/2018

If you wish a peaceful nice weekend with your partner or as a family with kids, I would definitely recommend this hotel. It reminded me of Agatha Christies movies! Staff is very pleasant, rooms and bathrooms are clean, food is very good. There is a beautiful garden to take a walk and a small spa center (very clean as well).

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nadezdapmlinko Thank you for your 5-star review following your recent family stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and am grateful in particular for your comments about the team, the rooms and the food. I know our estates team will also appreciate your comments about our beautiful gardens with this being the time of year when they are kept the busiest. We very much look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Horrendous "

1
Kim S, Oxford, United Kingdom 13/07/2018

We are currently staying here as it was the only place left available whilst working at Goodwood Festival of Speed. I now know why. We were greeted with a snarl & the smell of fish & damp on our first evening. We were patronised by the receptionist & the only information we're were given is that children are not allowed in the pool on week days. We got to the room that is supposed to be a suite. It's just a largish room with a sofa in it. 3 people are meant to be sleeping in the room. The third bed looks like something you would find in a prison & was wedged down the side of the actual bed. The bedside light was not and still is not working & there are only enough towels toiletries for 2 people. The bathroom is so small anyone bigger than about 5ft 6” has to sit sideways on the lavatory. The safe had been locked & rendered unusable. Additionally, the 24 hour room service consists of sandwiches or soup. Great when you've arrived late after a long day. The night manager Cosmin tried to help, but his hands are tied as much of what we needed is locked away! We ordered breakfast for 6.15am, but apparently the kitchen staff do not arrive until 7am. Why offer breakfast in your room if you cannot fulfil the request? Once again Cosmin pulled a few things out of the fridge & larder. On our second night we returned to our room to find the beds had been pulled together & some towels dumped on the beds, but absolutely nothing else had been done. The radio was also blaring. It looked. & felt like we had been burgled. When reporting this to the woman on reception it was clear as she was about to go off shift she couldn't care less. I was so annoyed I told her if nothing was done in 5 minutes I would invite everyone in the hotel to our room to view the mess. Cosmin was despatched again & he tidied the room & got us an assortment of toiletries & replenished the tea tray. He said he would talk to the General Manager & in turn he would contact us. As yet it is 1pm the following day & we have heard nothing, even though I left the hotel late this morning. We ordered breakfast for a later time today, it sort of arrived during the time slot, but most of what we asked for did not materialise. This hotel is an utter disgrace. The worst bit is we have no alternative but to stay here for another 2 nights as the whole area for a radius of about 40 miles is fully booked. I suspect that hoteliers think they can get away with charging huge amounts of money & deliver minimal or no service during large events at Goodwood.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kim S I am sorry that you are disappointed with your Suite and that there have been other aspects of your stay with us that have fallen short of expectation. I am currently away from the hotel, however I have been in contact with our Operations Manager who I believe has already arranged a time to speak with you in person. I do hope that you enjoy the rest of your stay with us. Sincerely Nathan Chart - General Manager

"Nice Hotel - shame about the Reception"

4
alan g, London, United Kingdom 13/07/2018

We booked a 2 night break on a deal that included first night evening meal and for the money it is good value. On arrival at reception we were given our room cards (Room 311) and went to the room on the 2nd floor, some distance from the Reception, only to find that the key cards did not work and would not open the door! Trudged back to reception to be given 2 more keycards to try - no apology or explanation. Back to the room again only to find that the new keycards did not work either! Another trudge with luggage etc back to reception!! Once again no apology but a call was made to a maintenance man to try and sort the problem out while we waited in the bar area. No refreshment was offered while we waited. After 15 minutes the maintenance man appeared and said he had reprogrammed the lock, he came with us back to the room and sure enough we were at last in our room! After that unfortunate start, we had a nice break - the Hotel and Grounds were lovely, the Staff (apart from Reception) were efficient and friendly. The restaurant was good and the buffet breakfast was exceptional - Lots of delicious food freshly cooked. There were several events at the Hotel while we were there and it did get a bit noisy at times - this did not bother us as we like to see people enjoying themselves!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear alan g Thank you for reviewing your recent stay with us. I am sorry that you were impacted by a technical error with your bedroom lock upon arrival, thank you for your patience in this regard. I am delighted that, despite this frustrating start, you enjoyed your stay. Thank you for highlighting the team and food in particular. I do hope you will come back to see us again soon. Sincerely Nathan Chart - General Manager

"Nice place, nice time."

4
Gloucestercouple, Gloucester, England 10/07/2018

My wife and myself spent a two night break at this Hotel on a deal, room 25 in old house good, bathroom very good with shower over bath which was a beauty. Deal came with dinner on first night and meal was good but not special, service was very good and all staff encountered were happy, helpful and polite. Grounds as others have said are lovely and a pleasant walk in the current weather. Room was very hot but a fan helped bring the temperature to a realistic level and we slept well. Spent some time in the Spa pool, Sauna etc which was enjoyable and uncrowded. Short distance from Southampton centre with its huge Shopping mall with Shops, bars, restaurants etc. All in all a good short break but did find both food and drink on the pricey side otherwise I woukld have given five stars.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gloucestercouple Thank you for reviewing your recent stay with us. I am delighted to see that you were able to enjoy some time in our gardens, i do hope you explored the adjoining Conservation Area leading down to the lake. Thank you for highlighting the team in particular, we work hard to ensure all guests receive a warm welcome and I'm so pleased that you experienced this during your time with us. We very much look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"Pleasant hotel with a beautiful nature scenery"

4
I505JDjoc, London, United Kingdom 09/07/2018

It is a beautiful hotel. The main entrance is in a beautiful Victorian building. On the back of the hotel, it's an downhill openview with a small fish pond and a beautiful woods. Our rooms was at the new part of the hotel, the room is small for a family ( two single beds, we asked to add an extra foldable bed for kid) It was also a wedding in the weekend, so a bit noisy with the music at the background. However I still recommend it if you are looking for somewhere for a relaxing weekend with a nature scenery ( only if they don't have a wedding at the same time)

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear l505JDjoc Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your stay and that you found time to explore the Chilworth Conservation Area which adjoins our gardens, a popular feature for many of our guests particularly at this time of year. We do recommend our Superior and Deluxe rooms for families as these offer additional space to our standard rooms, they are also located in the original house a little further from our function suite. Ahead of your next stay do please be sure to book with us directly and mention your preferences to our reservations agent so that appropriate consideration can be given to your bedroom allocation. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely Nathan Chart - General Manager

"Customer service out of the top drawer"

4
Penny S, Manchester, United Kingdom 08/07/2018

Well don't ask me how I managed to do it, but I ended up booking this hotel via Hotels.com for completely the wrong night! Hotels.com were useless, and insisted they couldn't make contact with the hotel to rectify my error, so I phoned the hotel directly. Not only was it possible to change my non-refundable booking to the correct night, but I actually ended up with a free upgrade to a lovely room in the main part of the hotel. Lucky me! The room was a good size with lots of extra goodies,like towelling robes and slippers. The only criticism was that the lack of lighting made reading and make-up putting-on tricky. We were also woken early on Sunday morning by the petulant howling of a toddler in the next room, so a spot more sound-proofing wouldn't go amiss! We will definitely be back!

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Penny S Thank you for reviewing your recent stay with us and for your glowing account of the way in which the team helped with your request. I'm delighted that we were able to change your reservation and that you were happy with the room offered. Sorry to see that you were disturbed in the morning by noise from an adjoining room, we hope this won't deter you from returning. Do please call our reservations team directly to arrange your next stay, we look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Run by Bean Counters...."

2
eyequackess, Royal Berkshire 03/07/2018

This stunning house and garden should have provided a perfect spot for an evening meal on the terrace but sadly disappoints. Woefully understaffed the uninspiring menu provided adequate fish and chips but little else to tempt. The chicken dishes are not free range which in an establishment such as this should be the norm. Drinks took ages to arrive which was not surprising in that one poor lady was left to deal with all the orders, the waitress had to be asked to clear the table after the main course and frankly lacked any training or any motivation. Delightful terraces and gardens have minimal care and the lovely sound of running water beneath our feet came from the septic tank. The numerous cars parked on the grass at the front of the hotel suggests they are dealing with the corporate market and have little interest in individual guests ot the upkeep of the place. I suspect people had a better supper here and more fun when it was a Hall of Residence for the university.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear eyequackess I am sorry that your recent stay with us here at Best Western Chilworth Manor fell short of expectation and that your experience of our grounds and team was different to that highlighted by other reviewers. We value all of our guests and welcome many throughout the year who stay with us for pleasure as opposed to business whilst exploring the many visitor attractions there are to explore here on the South Coast. The nature of our business varies throughout the year and I'm sorry that during your time with us you felt there to be a greater focus on the corporate market in particular. We pride ourselves on the warm and friendly welcome offered to all guests and I am truly sorry that we fell short on this occasion. Should you wish to discuss the specific detail of your stay with me in greater detail do please get in touch by email to gm@chilworth-manor.co.uk, I would certainly welcome the opportunity of discussing this with you. Sincerely Nathan Chart - General Manager

"One night stay before cruise"

3
surfercazzie, Braunton, United Kingdom 01/07/2018

We have stayed here before, & I thought we were unlucky with noise ,but again last night very noisy. High temperatures meant an extremely hot & stuffy room. Two events going on. I wouldn't stay again. In a newer room this time but still no ac. Dinner was extremely expensive for a fairly simple meal. And no bread rolls! No one seemed to be offered one.Is this the new fashion? We just left the dinning room as some extremely drunk diners entered. Lucky escape. I rather try the hotel that guarantees a good night sleep ?? and go out for a meal.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear surfercazzie I am sorry to read that you were disappointed following your recent stay with us here at Best Western Chilworth Manor. We work hard to ensure all our guests receive a warm welcome and enjoy a relaxing stay and I'm disappointed we didn't achieve this for you. Should you wish to discuss any aspect of your stay in greater detail with me personally do please get in touch, my email is gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"Was set in lovely surrounds "

4
User 29/06/2018

Hotel was fine but no AC in rooms just a fan. Which considering it was at night high 20's. Things were a bit warm. Hotel rooms were fine apart from that. Food was very expensive cheapest main meal was 15 pounds. Plus the food took nearly 40 mins to arrive at the table. Very slow service. Grounds were beautiful and has a massive koi pond.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear christopher T Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am pleased that you were satisfied with your accommodation and am sorry that you found the room temperature to be uncomfortable during the recent warm spell we have been enjoying. I am sorry to read about the delays you experienced within the restaurant and will ensure this is highlighted to our food and beverage team. It's great to see that you were able to find time during your stay to enjoy our beautiful gardens and that you enjoyed a walk through the Chilworth Conservation Area to the lake. I do hope that you will consider staying wish us again in the future. Sincerely Nathan Chart - General Manager

"Excellent hotel"

5
User 24/06/2018

Booked a weekend break for two working parents in need of a rest! The hotel didn't disappoint. Clean and well presented room. Indulgent and delicious food in the restaurant. The garden terrace was also perfect for relaxing with a few drinks and a cream tea. The spa facility which was a short walk away was also impressive. Perhaps the best part were the staff. Very friendly, very attentive, clearly well trained. We'd have no hesitation to book again.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear James M Thank you so much for your 5-star review following your recent stay with us here at Best Western Chilworth Manor. I am thrilled that your stay offered the much needed rest and that the team in particular made you feel so welcome. The recent spell of warm weather has been the perfect opportunity to enjoy the grounds and the terrace in particular, I'm pleased you were able to find the time to enjoy a cream tea. We very much look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Beautiful place to stay"

5
dunkertons, San Diego, California 21/06/2018

We were quite surprised to find this fantastic place to stay . We arrived at the tail of a wedding being held on the terrace, We had a beautiful room overlooking the Manor. The breakfast was better than expected. Very friendly and helpful staff. only thing negative was there is no lift and a lot stairs, but a nice young man helped get our bags to our room.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dunkertons Thank you so much for your 5 star review following your recent stay with us. I am delighted that you enjoyed your short break and that the hotel exceeded your expectations in so many areas. Standard rooms in the garden wing are served by a lift but as you say our premiums rooms in the Manor are not but assistance is always available and I'm pleased someone was on hand to help with your bags. Please do come back and see us again soon. Sincerely Nathan Chart - General Manager

"Lovely grounds and great food "

4
akm515, Windsor, United Kingdom 19/06/2018

We booked a two night stay through Secret Escapes and paid for a larger room. We got lucky. The room overlooked the lovely grounds and was really big and comfortable. It looked like it had recently been refurbished and was clean and had plenty of storage and a comfy bed. Good bathroom too. The food is really good. We ate in the main restaurant both nights and both had a really good meals. It was also warm when we were visiting so we were able to enjoy drinks on the pretty terrace. The bar area is a bit strange as it's a thoroughfare from reception to the bedrooms so the atmosphere is a little flat but it's comfy enough and there's a decent choice of drinks. Breakfast was fine too. I had a massage in the spa. I was surprised the spa was a short walk away from the main hotel (it wouldn't be great in the rain) but it was nice inside and the massage was good. I looked in on the pool and it looked nice but I didn't use it. If the weather is nice, make some time to walk around the grounds, they're really impressive. Overall we were impressed by this hotel. I had a misconception it might be a bit sterile and like a business hotel because it was a Best Western but it feels relaxed and we had a lovely stay. We would go back if we were in the area.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear akm515 Thank you for reviewing your recent stay with us here at Best Western Chilworth Manor. I am delighted that the deluxe room in which you stayed exceeded expectation. All of our Deluxe Rooms offer views of the gardens and the rear or front of the hotel and are a popular choice with guests wanting to upgrade for a little extra luxury during their stay. It's great to see that you had an enjoyable experience in the restaurant and also that the weather was kind to you during your stay enabling you to make use of the terrace. Thank you for your kind comments about your stay overall, I'm thrilled that your perception was changed and I very much hope we will have the pleasure of welcoming you back soon. Do contact our reservations team here at the hotel directly for the best rates and offers ahead of your next stay. Sincerely Nathan Chart - General Manager

"Great Hotel and Reception Staff"

5
horseyd, Maidstone, United Kingdom 18/06/2018

We had two rooms here and stayed for one night on Thursday 14th June, and we were due to board a cruise ship from the port the next day for a short cruise to the channel islands. Our rooms were lovely and we used the gym facilities in the afternoon, then we had a lovely meal in your restaurant that night. I cannot express my thanks to your staff enough. During the night my husband became poorly with a hand injury and I took him to Southampton Hospital where he was admitted and I returned alone to the Hotel. I explained the situation to your receptionist, called Katie I think, and she permitted us to keep our rooms on until we knew what was happening with my husband. Each time she saw me, she asked how he was and if there was anything the Hotel could do to help me. She was fantastic, as I was feeling very stressed at the situation. Eventually the Hospital discharged my husband and we left the Hotel to collect him and race to the port for our cruise (which was fantastic!). I just wanted to say a very big THANK YOU to you Katie. The Hotel is lucky indeed to have you as a member of their staff.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear horseyd Thank you so much for your 5-star review following your stay with us here at Chilworth Manor last week. I am delighted that you were able to make use of the gym and also that you enjoyed your meal in the Manor Restaurant. I am sorry to hear that your husband was taken ill, I hope he has now made a full recovery. Thank you for acknowledging Katie, I know this will mean a great deal to her. All of our team members work hard to ensure guests receive a warm welcome and I'm thrilled that Katie stood out to you in particular. I very much hope that you will choose Chilworth Manor again, perhaps ahead of your next cruise from Southampton. Sincerely Nathan Chart - General Manager

"Excellent Hotel"

5
simon f, london 14/06/2018

We booked a 2 night Great British Break Off through the hotel website. This included breakfast and dinner both days. The room was spotless Our standard room was not enormous but was great in every respect. Breakfast and dinner were excellent. Breakfast is a buffet. Dinner portions were enormous and food quality and choice were excellent. The grounds are beautiful and all the staff were helpful and friendly. Very impressed overall.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear simon f Thank you so much for taking the time to review your recent stay with us here at Best Western Chilworth Manor and for your 5-star rating. I am delighted that you enjoyed your stay and appreciate you highlighting in particular the cleanliness and food, our Head Housekeeper and Chef will be particularly appreciative of your comments. The gardens are at their best this time of year and the team work hard to maintain them, I am pleased you had time to explore. I hope you will come back to stay with us again soon. Sincerely Nathan Chart - General Manager

"The Spa not good, Food Amazing!"

2
User 12/06/2018

We booked a spa deal, found online. The package included an overnight stay, 3 course meal, breakfast the next day and a spa treatment. We arrived at 11am, and couldn't check into 3, which is pretty standard but isn't very relaxing dragging luggage around from the hotel to the spa, receptionist did state we could leave our bags in reception, which when we come back to them they were just by the front door still so not fantastic at all as I didn't feel very secure. If you cant check in until 3 that is fine but there should be a dedicated room for people doing the spa deal as when you arrive you need to sort yourself out. Anyone considering the deal please pack a spa bag individually so you don't have to wade through your suitcase in the bar. The customer service at the reception was awful, a lady with short blonde hair was quite possibly the rudest and most unhelpful person, should not be a receptionist. Reception was very unwelcoming, dis organised and not helpful at all. As we made our way to the Spa, this was just as disappointing, not very friendly staff, reception area could do with a facelift, just felt like a school canteen. We pre booked treatments and I had pre booked hot stones, yet there was an admin error and the spa staff had been told I wanted a scrub. Told I couldn't have the stones as they had to heat the machine. I was told I could have another treatment so I picked a mini facial which was basically a face massage. The staff in the restaurant were the best, Val who works in there is a credit to the place and I think you should put him on reception, as that is the first impression you get. If I was greeted by Val I think I wouldn't of felt the way I do. The best thing about the hotel is the food, it was very good. Breakfast was very good too. Would I go back and do what I did? No, very organised and not a relaxing spa break. Would I go back for Dinner and be served by Val? Yes I would go back tomorrow, but that was the only good thing. Rooms were okay, could do with a bit of updating.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lizzie H Thank you for your reviewing your stay and my apologies that your arrival experience fell short of our usual standard. We do encourage guests who are arriving early to make use of the facilities to arrive directly to the Club where you are able to make use of the changing and shower facilities prior to checking in to your accommodation. We will be following up on your feedback with our Front of House Manager, we pride ourselves on the warm welcome offered to all guests and I am sorry that we fell short on this occasion. I am delighted that you enjoyed your evening meal and breakfast, our Food and Beverage Manager, Vali expresses his thanks for your kind comments. Should you wish to discuss any aspect of your stay in greater detail with me directly please contact me here at the hotel via gm@chilworth-manor.co.uk. I do hope you will consider returning to Chilworth Manor in the future. Sincerely Nathan Chart - General Manager

"Restaurant a let down"

3
dan072701, Hampshire 11/06/2018

Have visited the restaurant here a couple of times now and on both occasions the experience was less than satisfactory. Communication of staff needs a serious overhaul. If your staff do not speak good English then I'm afraid mistakes are going to happen. On our second visit staff did not come back to the table to ask if we needed anything else or to see how things were. Then we asked to take a meal home this was ignored, even though the staff said yes so it had to be reserved. The food quite frankly is average. Overall I would rather spend my money elsewhere. I wouldn't usually comment but at this is the second time the service has been poor I feel it's only right to make others aware. For the cost of the food you need to make some serious changes.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dan072701 I am sorry to hear that your experience of our restaurant has been less than satisfactory, we generally receive very positive feedback about the team and our food and I'm disappointed that you have not experienced this on two separate occasions. We do encourage guests to raise any concerns directly with the duty manager so that we may have the opportunity of redressing these at the time. I will ensure your feedback is shared with our food and beverage team so that appropriate remedial action can be taken, it would be useful for me to know the date of your visits to aid with our proactive follow up. Should you wish to discuss with us directly do please contact me here at the hotel by email to gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"Good hotel "

5
Robert3856, Surrey, United Kingdom 10/06/2018

Stayed at Chilworth Manor over the weekend.  The Hotel is a bit out in the country, so if you do not drive you need to use taxis. The Hotel is a Victorian mansion. Unfortunately the Hotel does not have lifts. I am not sure if they have rooms on the ground floor. The Hotel does a package where if you are going on a cruise you can park the car at the Hotel. I found all the staff to be friendly and efficient, when I say that I am including all the staff that we do not see without which the Hotel would not run so smoothly. I ate in the restaurant on one evening and I found the food was OK. I did not have breakfast at the Hotel so I cannot comment on it. I also ate in the bar and I found the sandwiches were delicious. One thing that impressed me was that you can get Classic FM on the television in the rooms. The Hotels free WiFi ran at a good speed, but I found that I could not use my online radio player.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Robert3856 Thank you for taking the time to review your recent stay with us and for your 5-star rating. I am delighted that you enjoyed your stay at Chilworth Manor and that you enjoyed a warm welcome by our team members, thank you also for acknowledging the hard working team members who do not come into guest contact but as you rightly say without whom the hotel would not function. You are correct that there is no lift within the original house here at Chilworth Manor, however all of our standard rooms which are located in the Garden Wing our served by a lift and we do also have standard rooms on the ground floor for guests who prefer this. I will ensure your feedback regarding your meal is shared with our chef and I hope on your next visit you may have time to enjoy breakfast with us. We look forward to welcoming you back in the future. Sincerely Nathan Chart - General Manager

"A break from home."

4
Phiish, Wellingborough, United Kingdom 09/06/2018

I grew up in Southampton and had no idea that this hotel even existed. A lovely historic building set in amazing grounds with very friendly staff. We only had a basic room for our 2 day stay and it was clean, tidy and functional. Breakfast was nice but we didn't try out the restaurant. The property is ideally located for visiting Southampton and the surrounding area. I believe that they offer a stay and park service if you are booked on one of the many cruise ships departing from Southampton. A taxi booked to the city centre will set you back about £12.00. We were blessed with a sunny afternoon to wander around the grounds. I would imagine that it would be a great wedding venue. If I'm down visiting my home city in the future I feel we have discovered another gem of a hotel to stay at.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Phiish I am delighted that you have found Chilworth Manor and that you enjoyed your recent stay with us. We do indeed offer a cruise package for guests sailing from Southampton, this is very popular and includes parking and port transfers, however this represents just one area of our business with the hotel being popular with guests such as yourself visiting family and also those wanting a short break here on the South Coast with time to explore the many local attractions and beautiful landmarks available. The hotel gardens are particularly stunning at this time of year and the adjoining Chilworth Conservation Area with it's lake and historical woodland is worth a walk, I am delighted you found time to explore. We very much look forward to welcoming you back next time you are visiting the city. Sincerely Nathan Chart - General Manager

"stay, park & cruise"

5
jimmyGRR67, Bedford, United Kingdom 08/06/2018

stayed overnight prior to departing on a 12 night cruise from Southampton. Car parking was very convenient within the hotel grounds. Accommodation was very good and all amenities and services were excellent. Definite stay there again.

"Lovely hotel, just needs aircon!"

4
User 08/06/2018

Came here for a sunday night for a birthday evening. The hotel is really nice, room was good it was just so hot (it was a very hot day!) and had no air con. The pool area is good. Didnt eat in the hotel as the prices were expensive (Im sure it would have been very nice!) friendly greeting on arrival.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Peter C Thank you for taking time to review your recent stay with us and for highlighting your room and swimming pool. I'm sorry that it was particularly warm during your stay, I do hope the team were able to provide a fan for your room. We pride ourselves on the warm welcome offered to all our guests and I'm pleased that you experienced this first hand during your stay. I very much hope you will come back to stay with us again in the future. Sincerely Nathan Chart - General Manager

"Lovely place for a birthday Treat"

5
User 07/06/2018

We visited the Manor hotel for my mother-in-laws 60th Birthday. We all stayed at the manor and the rooms were beautiful. We enjoyed a lovely meal on the Sunday evening at the Manor and there was a lot to chose for breakfast in the mornings. We made use of the pool facilities whilst we were there and it was a clean, nice and relaxed atmosphere. The staff at the hotel are extremely friendly, and the grounds of the hotel are wonderful for walking around. I would definitely recommend the hotel for a lovely weekend away.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ally K Thank you so much for your 5 star review. I am delighted that your recent celebrations for your mother-in-laws special birthday were a success and that you were able to make use of the hotel facilities during your stay. The team will take great satisfaction from your comments and we very much look forward to welcoming you back. Sincerely Nathan Chart - General Manager

"Lovely setting and excellent service"

5
Lesley R, Leek, England, United Kingdom 07/06/2018

This is my umpteenth visit to Chilworth Manor and the best so far. After a frustrating and lengthy train journey, I was greeted warmly and was allocated my room. Lovely, restful and welcoming. I used the "Club" the following morning, went for a swim. Staff again helpful, water temperature blissful and facilities clean and tidy. The grounds are at their best, making the setting superb. I would recommend this hotel without hesitation.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lesley R Thank you for taking the time to review your recent stay with us and for your 5 star rating. We appreciate your repeat custom and I'm thrilled that the most recent stay has been your best ever. I will ensure your review is shared with the team who will, I know, take great satisfaction and motivation from your comments. We very much look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Beautiful venue"

5
kafka2017, Southampton, United Kingdom 03/06/2018

I stayed here for a work function, which included conference, meeting and accommodation. The rooms were very nice, clean and well appointed. Food was delicious and we were looked after brilliantly. The venue is beautiful, and well located for travel by train, air or car/taxi, with plenty of parking. The service was really excellent and I will be returning again later this year. Definitely recommended.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kafka2017 Thank you for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted that you enjoyed your stay which I note was for business. Thank you in particular for highlighting the rooms, food and the team. We work hard to deliver a superior experience to all our guests and it's great to see that you experienced this first hand. We look forward to welcoming you back to Chilworth Manor later in the year, hopefully you may also find time to visit us for a leisure break as well as your business requirements, we have some great leisure packages and offers, the reservations team here at the hotel will be able to discuss them with you. Sincerely Nathan Chart - General Manager

"One night stay"

3
CiyYoung, Vernon, British Columbia, Canada 31/05/2018

Interesting property. Reception area liked liked it was under renovation however I suspect that that is not the case. The staff at reception were excellent however. Our ground floor room was okay however it was located next to the staff and maintenance entrance. Busy place. The ground were lovely but needed some attention on the walking paths. The breakfast was just ok. Overall it was our first impression that reduced the rating. The reception and lobby really need some updating.

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CiyYoung Thank you for reviewing your recent stay with us and for acknowledging our excellent reception team. We are in the process of finalising plans for the refurbishment of reception, the main bar and restaurant so do please keep an eye on our social media channels for updates in due course. This is part of an ongoing investment plan which has so far seen the refurbishment of our bedrooms and function rooms. I will be taking your feedback on board and discussing this with the whole team so that we may continue to improve the experience for future guests and I do hope you will come back to stay with us again soon, don't forget to contact our Reservations team here at the hotel directly for the best rates. Sincerely, Nathan Chart General Manager

"Beautiful grounds "

4
Mrs E E, Yorkshire, United Kingdom 28/05/2018

We were lucky to be staying while the gardens were at their very best, amazingly well kept & the trees were all in blossom, stunning. The manor is lovely, the room was good although (309) the shower was awful, nowhere near enough powerful to be able to rinse my shampoo out ! With a wedding on the bar got very busy.... the food was ok but overpriced though top marks to the wonderfully attentive (French ?) waiter on the evening of Saturday 27th May.... highly trained which is a skill .... he is a credit to you. Would def stay here again ...

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mrs E E Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our stunning grounds, restaurant team and great room means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Grand Manor"

5
mainat15, Doncaster, United Kingdom 28/05/2018

Lovely start to our holiday,breakfast choice the best. Lovely surroundings, but out of the way from train station. Garden an abundance of colour, did ot have time to make use of the pool but staff gave on overview.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mainat15 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our lovely surroundings, great breakfast and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Beautiful Grounds, Main Entrance Hall Quirky, Lovely Rooms, Perfect Breakfast"

5
User 27/05/2018

I didn't get a chance to walk around the grounds, but beautiful drive to the hotel through the grounds and gorgeous looking gardens to the back. It was a late arrival for us early hours of the morning, clear directions to the room. The room was lovely, nice décor, clean and comfy bed. The breakfast was wonderful, perfectly cooked tasty sausages, for those who favour a Full English Breakfast!! I would recommend!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J_mucca_lak17 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our beautiful grounds, lovely room and comfortable room means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Very Nice Place"

4
Alan C, High Wycombe, United Kingdom 27/05/2018

An old Manor House but our rooms had been refurbished. The room was good and the setting excellent. Lots of parking and close to Southampton. Breakfast was good with a good selection. All the staff were very helpful and friendly.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Alan C Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great breakfast, friendly team and great parking means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice hotel in its own grounds "

4
Mark C, Colne, United Kingdom 22/05/2018

Stayed one Sunday night, very good price for a quality hotel. Room was large enough, clean and the bed comfortable. Set in its own grounds which are also a conservation area. Had a walk after dinner for 30 minutes and only saw half the grounds! My only criticism are the food prices. Staff were friendly and breakfast was good. Hotel is very handy for the motorway network. I would stay here when I visit Southampton again.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark C Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great value for money, spacious clean room and delightful grounds means a lot to us. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Lovely old house, beautiful grounds but a few issues"

3
shadylady57, Leicestershire, United Kingdom 22/05/2018

We'd stayed here before it became a Best Western and found it needed a refurbishment but was generally good. Best Western have done some improvements but, for me, overall it wasn't as good as our previous visit. Good Points: Breakfast was a vast improvement and really good. Food was hot and plenty of choice. Staff are lovely, friendly and really helpful. Every part of the hotel we visited was spotlessly clean. Not so good points: Room 123, honestly I think a park bench would have been softer and more comfortable than the bed in this room. Both of us had problems sleeping. Dinner menu choices were good but my husband had to send his main course back for re-heating as it was almost cold. I had to go and find some ice for my white wine because it was room temperature. For me white wine should be well chilled. Overall it was ok for what we needed, an overnight stay before boarding a cruise ship, and I would consider booking again but I'd go out for dinner. It was definitely not as good as our previous stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shadylady57 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great breakfast, friendly team and high levels of cleanliness means a lot to us. I was sorry to learn you felt the bed was not comfortable, we are in the process of replacing our bed stock. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Oh dear so nearly excellent "

3
BedfordTerrier74, Bedford, United Kingdom 18/05/2018

This truly is a great location with good quality accommodation but sadly let down with exceptionally poor service naff food and over the top prices. Look the room was good the pool is good etc etc but it's been a long time since I stopped anywhere where the service was that bad. Ask anyone who stopped the night I did. That was the night the Boddingtons was off (but that might happen a lot?). From the smell of it for a while too. The lack of other real beers was a disappointment but not as much as the near 20 mins we waited to get served. Having swapped our beers for bottles and ordered food. I was surprised to find when re ordering more beer that bottles were cheaper than the ale. ( I'm saying this tongue in cheek as the bar man insisted on charging me for the full price of the bottle despite over changing for the previous round. ) I found the menu limited and over priced, at £17 you expect an exceptional burger! But what you also expect when only two people are ordering food is that the meals come out together. Not a random relay system when the first person has finished before the second gets his food served? My friend and I sat in the bar area for a good couple of hours. Several people waited at the bar for service and gave up / walked away as service was so bad. OK, top tip. This is the hub of the entire place you need a massive personality running this Bar a person who fills the room pulls people in a keeps them there makes them feel 100%. This experience makes or breaks the hotel. Mine was broken. This hotel is very very close to 5 stars but is let down in the most critical area - staff interaction. Will I stop again. Probably will I be more vocal with my expectations next time, likely. Also it's worth mentioning that on the evening we stopped I closed several doors to the outside. The main hall area gets cold and draughty with insects of the flying variety trying to drink my beer, at these prices with that wait not impressed. I know it's hard as the place is sprawling. You may also consider a camera or pass system for the back door to the club, i did wonder about security... Sort the small things out and you'll be so good riffraff like me wont be able to afford to stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BedfordTerrier74 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our great quality accommodation, location and complimentary leisure facilities and the fact that you chose to mention that you enjoyed our great team and comfortable rooms means a lot to us. My team work very hard to ensure that our guests receive a great experience, therefore I was disappointed to learn of your other comments. These are not reflective of our other Guests experience and please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice "

4
Philip H, United Kingdom 16/05/2018

I stayed here for one night while visiting Southampton for business, the position and the building is superb, the rooms are adequate nothing wrong at all, I could get 4g in my room so I didn't bother with the free wifi, the meals are expensive with a burger coming in at £18 and a soft drink (orange cordial and soda) coming in at £3, saying that what I saw of the hotel in my one night stay was good, tip if you have room only book the breakfast the night before as it saves nearly £5

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Philip H Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great team and comfortable rooms means a lot to us. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Clean and Efficient"

4
David B, Leeds, United Kingdom 15/05/2018

A large extensively extended Edwardian house in very pleasant well kept grounds accessed via a long tree lined driveway. There is plenty of parking although it became fairly full. Check in at reception was efficient and friendly. The room was well equipped and comfortable with the usual facilities including biscuits with the tea and coffee, iron and ironing board, a good sized desk and a comfortable bed. The ensuite bathroom was very good, and everything was very clean. Breakfast was a buffet arrangement and very good. There was plenty of staff who were all polite and helpful. The only slight criticism was the rather overpriced evening bar meal. The food was fine but I do think was not worth the cost. £15 for a chicken and mushroom pie, saute potatoes and a small portion of vegetables.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, breakfast and well equipped bedroom means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"beautiful gardens"

5
nicola2robin, Romsey, United Kingdom 13/05/2018

stayed here for one night. Warm welcome. Very clean and well equipped bedroom. Comfortable bed. Lovely gardens to walk around especially in May with the rhododendrums. Bar food very good Lovely choice of breakfast REcommend this hotel

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nicola2robin Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our comfortable bed, lovely grounds and friendly team means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Amazing stay"

5
User 13/05/2018

We stayed here for one night and had a lovely time. From our room, the leisure facilities and the restaurant, we couldn't fault anything. The food especially was fantastic. Our room was beautiful too. We would definitely come back to this hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kara H Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, leisure facilities means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great place for a pre-cruise stay"

5
GoldenEagleTwo, Mansfield,England 10/05/2018

We used this hotel for the pre-cruise package the night before our sailing. The hotel is great with plenty of space to park for the duration of your cruise. They organise everything including the taxi to and from the cruise terminal which is included with the package. The hotel itself is great and the rooms are a good standard. The meals offer a great choice, and if you want a lighter meal there is a good choice to be had in the bar. The major point of this hotel compared to others is the extensive grounds, so when you are waiting for your taxi to the port instead of sitting in the lobby you can have a very pleasant walk in wonderful surroundings.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GoldenEagleTwo Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us, we are a popular pre-cruise location and the fact that you chose to mention that you enjoyed our delicious food, grounds and friendly team means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Spa treat"

3
Bouchons7, Salisbury, United Kingdom 10/05/2018

Entered into a small “canteen” little atmosphere, business meeting in progress with 3 people, felt venue inappropriate, this is where lunch is served, no privacy, loud music bellowing. Pleasant staff, actual treatment by Tiffany, very good. Lunch wholesome. Enjoyable swimming pool. Little atmosphere, wasn't told the pool had seating area, after lunch sat in canteen, trying to read with very loud pop music, - a shock after the tranquility of treatment area.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bouchons7 Thank you for choosing a spa experience at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your treatment by Tiffany, swimming pool and lunch. My team were delighted to look after you but I was sorry to learn of your other comments, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss these further. Thank you for visiting us and we look forward to welcoming you back to visit us again soon. Kind Regards Nathan Chart – General Manager

"Great value stay"

4
sticky11, Bradford, United Kingdom 08/05/2018

This hotel is a real gem of a find. For less than a room at a local cheap chain hotel, you can instead stay in a stunning manor house with numerous facilities. The breakfast is filling and there's plenty of choice, although on a busy day you might need to ask for certain items refilling. It's a large hotel so the staff are rushed off their feet on busy mornings but don't mind you asking for something to be provided. In my case I needed speciality milk which was brought to me straightaway and delivered with a smile. There's lots of free parking although it can be quite dark at night. A car is essential here as it's out of town and a long walk before you get to a bus route. Depending on your preference, the location is either a downside or perfection. I live in a city so I quite like being a little bit further from the road/lights/noise. Other people might see it as an inconvenience. I used the pool/hot tub/steam room on a recent stay which is a great facility. We've always arrived at night and there's often nobody at the reception desk so some patience is required! We booked so far in advance this time that we got a free room upgrade, which was appreciated.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sticky11 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities, delicious breakfast and stunning manor house means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Overnight Pitstop"

5
Tony N, West Sussex, United Kingdom 03/05/2018

Another stay at this hotel, always have great service from the the staff here. Food is good even better now they have got rid of the hot drink machine at breakfast and have gone back to tea and coffee pots.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tony N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It is always nice to hear from returning guests and It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, delicious food and improved breakfast hot drinks service. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Beautiful "

5
Alllm, Portsmouth, United Kingdom 01/05/2018

I love Chilworth Manor, such a pretty place, the hotel chain have kept the beauty of the building and added to it. The rooms are good, staff are pleasant, the spa is amazing (one of my favourite), feel very well looked after and relaxes after a night here!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Alllm Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly team, amazing spa and beautiful building means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Another relaxing stay"

5
nivana, Reading, United Kingdom 01/05/2018

Really enjoy staying at this hotel. Set in magnificent grounds for a quiet relaxing stroll. Breakfast has a fresh and wide selection. Modern leisure club free to use for quests. Great staff make you feel valued.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nivana Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our magnificent grounds, fresh breakfast and leisure facilities means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Much improved"

5
vernewood, Bedford, United Kingdom 30/04/2018

We last visited Chilworth Manor in 2012 and I was slightly nervous about our return. I need not have worried. All was fine - friendly staff, good breakfasts and (most importantly) two nights of solid sleep. There was, as before, a very noisy wedding reception but the pounding music did not reach our room. We learnt our lesson from last time. (See tip) And the grounds, the lounge and health club are still lovely!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear vernewood Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and it is always nice to hear from returning guests. The fact that you chose to mention that you enjoyed our friendly team, good breakfast and complimentary leisure facilities means a lot to us My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Pre cruise stay"

4
User 30/04/2018

Stayed here night before our cruise. Excellent location with wonderful grounds, excellent attentive staff, rooms well laid out (could do with a safe thou) superb full English breakfast. Whole package was VFM. Highly recommend.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kerry j Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our excellent location, friendly team and superb breakfast means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Fab family stay"

5
jessierose24, London, United Kingdom 25/04/2018

Lovely stay at Chilworth Manor, the staff couldn't do enough. We stayed for 2 nights with our young daughter (2 years old) for ease when going to Poultons Park. On arrival we were greeted by a lovely girl on reception who gave our daughter a colouring pack to take to the room. They had arranged for a smaller bed to be put in the room (at no extra charge) for our daughter to sleep on and this was perfect. The room was large enough even with the extra bed, clean and comfortable. We had breakfast both mornings and it was a lovely choice for all ages, we didn't eat in the evenings there as we didn't want disturb others with an over excited 2 year old but we couldnt fault the staff or service and would highly recommend to friends and family. Thank you for a great stay Chilworth Manor!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jessierose24 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our spacious room, friendly team and delicious breakfast means a lot to us. We are a popular location for families visiting Poultons Park! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"execllant stay"

5
User 25/04/2018

excellent staff - polite friendly and helpful- the hotels real asset . foods of a high standard location - wonderful grounds for a walk central location for easy of transport - while still being peaceful

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear cjbrcsearle Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our polite and friendly staff, high quality food and convenient location means a lot to us. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great location"

3
Pat B, London, United Kingdom 24/04/2018

Beautiful grounds, although a little overgrown in places. No hot water in the morning and heating too high on arrival. Night-time and early morning banging of door in courtyard below room was disturbing. Food in restaurant was good, but a bit pricey.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pat B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us including our beautiful grounds. I was sorry to learn that you felt the bedroom temperature was too high,I will ensure my team are made aware of this. We consider our pricing to be reflective of the local area and do regularly review it. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Nice hotel, good service"

4
Simon N, Whitstable, United Kingdom 23/04/2018

Stayed at the hotel for a surprise 50th party. Very pretty hotel with friendly & helpful staff. Could do with a few extra bar staff as the hotel was very busy. Rooms would also benefit from air conditioning. Overall though had a great time.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Simon N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our pretty Hotel and friendly staff means a lot to us. Thank you for your comments regarding air conditioning we will bear them in mind for the future. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Spring break"

5
EYC202, Northampton, United Kingdom 23/04/2018

Perfect stay overnight at this hotel. Lovely clean, quiet room and helpful staff. Pool was very good and the grounds in springtime are beautiful. Very good value. Handy for so many good places to visit and the sea.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear EYC202 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our peaceful location, good pool and great value means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Ok"

3
User 16/04/2018

At first I would like to add that I did not feel it's a family orientated accommodation, but maybe it's just my feeling.. breakfast is good, dinner we did not have a go as we are vegan family, and most we have seen was meet included. Area of the hotel beautiful, breathtaking views, lovely hotel, gardens. Something we really like. However I felt that the receptionist has been a bit rude to me due to my nationality. My partner being British have not seen the issue, but when I went down few times to ask for any kind of services she was definitely rude and unprofessional. We are travelling around the world and I have never seen such a disgraced behaviour. We are the guests, and I bet the hotel is not designated for a one specific nation excluding EU visitors, or giving them a worst service. We still paid for what we have received. Not sure we should have been treated this way- in this case I mean myself. In general I would say that staff was unhappy to provide you with any kind of help or information. Is not what we have expected from the place like this. I would say the picture of the hotel gives you big wow at the beginning, but at some point you may get dissatisfied and disappointed. And I have seen previous reviews of staff being rude to the customers with different nations.. maybe it's something to be looked at, regarding to the fact it is a 3* hotel.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Aleksandra P Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our beautiful Hotel, breathtaking views and lovely grounds. I was sorry to learn of your other comments and would like to confirm that they are not a reflection of our Hotel and will be investigating them further. All guests are welcome. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Warm Breakfast"

3
User 16/04/2018

Reception Staff - Very Friendly On Arrival Room Good Size - Bed and Pillows Bit Hard Spa - Very Nice , Clean , However Staff Lots Our Room Key We Had To Hand Over Breakfast - Items On The Buffet Where Cold, But Plenty Of Selection. For The Price We Paid It Was Ok

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cajhw1977 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly reception team, great spa and spacious room means a lot to us! We do regularly replenish our comprehensive breakfast buffet and I will speak with my team to ensure that items are replenished in a timely manner. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Better welcome at the Premier Inn"

3
Sam O, Portsmouth, United Kingdom 15/04/2018

We booked this night through Secret Escapes as £129 for a nights DBB was too good to be true..... And it was Now I cannot fault the grounds, room or dinner as it was all exception but this is were it ends as unfortunately what let's this place down is the staff. Now I'm no one special, but the least I expect is when we walk into reception or a bar that someone acknowledges you, even if they don't serve you straight away, a smile or hello goes a long way - do not expect this here. Reception were too busy chatting to each other to check us in, so we're standing there for a few minutes before I interrupted them. The Deluxe rooms was wonderful and worth the upgrade, nice amenities and very spacious- no complaints at all We then had a wonder found the terrace and went to the bar to order, or rather wait again until the three staff having a conversation stopped to serve us, drinks prices are ok and the food choice was good! Brilliant Fish Finger sandwiches and lovely to sit in the sun for a change Before dinner I again went to the bar to order a bottle of wine, and again had to wait this time for 4 staff to finish their conversation, however this time I was told we'd be right with you before they continued. Same again in the restaurant, my partner and I stood there for a few minutes before the waiter even looked up. BW you are really letting yourselves down with this lack of customer service. However Dinner was great, food choice was great and quality really good! Portion sizes are huge and we left full. Big thank you to Sebastian who was the only person who actually made conversation and could be classed as attentive our entire stay Breakfast was mediocre but aren't all hotels Needless to say, we will not be back until changes are made - thanks but no thank, you get a better welcome at the Premier Inn

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed our fantastic value secret escapes offer, this has been very popular with our guests. The fact that you chose to mention that you enjoyed our fantastic grounds, room and dinner means a lot to us! All of our team receive dedicated customer service training and I was sorry to learn that this area of your stay fell short of our usual high standard. I will be investigating this further with my team and we look forward to having the opportunity to welcome you back to stay with us again soon. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great hotel"

5
381nick, Bourne, United Kingdom 15/04/2018

Great hotel, great location, good gym, good facilities, lovely grounds, friendly, helpful staff. My favourite hotel in the area and I stay regularly at a number of them. Staff are always polite and helpful, rooms are clean and comfortable and the food and drink are good also whilst competitively priced.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 381nick Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our great location, good facilities and lovely grounds means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Fab fine dining and five star service... Most of the time! "

4
Dani B, Gillingham, United Kingdom 13/04/2018

Booked a 3 night getaway for my wife's 50th birthday this week. Whilst we are used to a king sized bed and had some difficulty adjusting to a double, the room was pleasantly sized, quiet and suited our needs. The o ly comment about the room I would make is that you can't connect to the WiFi in rooms, if you haven't first connected in the bar/reception area as it doesn't pick up the password page, but also I was shocked to only find 5 channels on the TV... Lots of other channels would tell me what they're shows were, but came up with a 'data package' comment so we're unavailable to watch. Most hotels have freeview as standard now! The restaurant was fab.. Food was certainly the best thing about the hotel, and even our little niggles were dealt with brilliantly (e.g. Dauphinoise in place of sautéed potatoes, and extra lemon sorbet). Downside, the kitchen couldn't cope with an event meal, and the restaurant on our first night... We waited 50 mins between starter and mains, and it was nearly 40 minutes before any if the waiting staff even realised we were still without food! My wife has a few treatments at The Club too, and whilst they were good, the staff and facilities at the club need improving. Even if under different management, the hotel may want to keep a closer eye on this as they are closely relating themselves!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dani B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our comfortable bedroom, fab restaurant and delicious food mans a lot to us! I was sorry to learn of the delay that you experienced during the meal on your first night and I am investigating how we can improve this in the future. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Money taken twice ..."

3
Judy D, Alton, United Kingdom 10/04/2018

Nice Hotel not good service. Firstly checked in and had paid in advance by booking.com only to be told that it wasn't paid even though we had the paperwork to prove this. The lady at reception asked for pre authorisation of a card which we gave her whilst we check our details. Our bank confirmed payment was taken . Upon checking this week we found the Hotel had taken the money again , very poor admin. All the more frustrating as we had a poor room and were disturbed by a wedding party throughout the evening/ night. Our meal in the lounge was very slow to be served and we had to ask if they had forgotten us. We wouldn't have minded if they had told us it would be that long as we would have gone elsewhere to eat. We have stayed at this Hotel a few times and this by far has been our worst experience. Not a happy customer and we are still waiting for our refund... I

Nathan C, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Judy D Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. I was sorry to learn that on this occasion we did not meet your expectations and I will be investigating your comments further with my team. Please do not hesitate to contact me at gm@chilworth-manor.co.uk to discuss your comments further. Kind Regards Nathan Chart – General Manager

"Great hotel, small room"

4
User 08/04/2018

Booked this place for a night away with my wife. The location is great, close enough to Southampton to get a taxi to the centre. There was a wedding on too but did not hear or see them at all. The hotel looks stunning and is clean. I booked an executive double which I thought would be larger the than your average room but it was tiny!! Very clean and modern but it was small!! We used the spa and gym next door to the hotel which is lovely. Breakfast in the restaurant was great too. Would definitely recommend staying here but ask for a large room.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities, convenient location and great breakfast means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A very pleasant stay"

4
MW F, Maidenhead, United Kingdom 08/04/2018

Suite was spacious and well equipped. The nespresso machine and fudge/chocolate in the room were a nice surprise. Lovely grounds. Spa was ok was for a quick swim. Steam room was out of order during our stay. Overall a very pleasant stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MW F Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our well equipped bedrooms, lovely grounds and spa means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Excellent Easter Break"

5
Tina A, Guildford, United Kingdom 04/04/2018

Great stay! We wanted a few days away somewhere comfortable and with good facilities and this is what we found. Great staff, friendly and welcoming, room was spacious and comfy, food was Lovely, relaxing bar area and relaxing health centre - loved the swimming pool and spa pool. Would highly recommend

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tina A Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our friendly and welcoming team, spacious room and leisure centre means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Just what was needed for the objective of our trip"

4
Brian E, Godalming 02/04/2018

Pleasant stay overall; good swimming facility which was staffed well with a good sense of humour, Staff were attentive overall and eager that customer satisfaction had been achieved with minimum disruption to the comfort of our stay.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Brian E Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our complimentary leisure facilities and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Great for a short break"

5
Gary N, St. Asaph, United Kingdom 02/04/2018

I was visiting Hampshire for a week and decided to use Chilworth as my base. What a superb place to stay, the hotel is on the science park and so the traffic noise is at a minimum and so my room was comfortable and very quiet. The staff were all very helpful from checking in to restaurant and bar staff nothing was too much trouble. The hotel is conveniently located for the M3 and M27 and so this allowed me to get to all the museums I was wanting to get to. Overall I had a fantastic time here and would recommend it to family and friends.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gary N Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our quiet comfortable bedroom, convenient location and friendly team means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"A Wonderful Experience!"

5
TwitchersEngland, Dorchester, United Kingdom 02/04/2018

Having stayed in a range of accommodation from B&Bs to a couple of leading hotels of the world, this hotel has taken pride of place with the dinner and breakfast now taking the top of the list for exceptional food quality deserving a 5-star Michelin award in our humble opinion. Easily the best all-round food we have ever experienced. The hotel itself is situated in stunning grounds, the staff throughout are friendly and polite and the room was quiet with a king-size bed, a good welcome tray and excellently furnished throughout. A truly great stay!.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear TwitchersEngland Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our delicious food, stunning grounds and well appointed bedroom means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Another excellent spa break"

5
MissMoneypenny0, Yeovil, Somerset 02/04/2018

Myself and 3 of my sisters had another weekend Spa Break here in March 2018 (last time was March 2016). Again, we had an excellent stay. ALL staff, are welcoming, friendly and genuinely look like they enjoy their work. The food was excellent, bedrooms comfortable and our 2 spa treatments were lovely. What is also nice is the conservation area within which this Hotel is situated. We went prepared with our walking boots and had a lovely hour walk exploring one of the afternoons. The lounge area in the bar is nice and spacious, giving us room to relax and play the board games we'd packed.

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MissMoneypenny0 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It is always nice to hear from returning guests! It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our excellent food, friendly team and extensive grounds means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Little gem! "

4
User 26/03/2018

We stayed here for a weekend break and were not disappointed. The room was lovely, modern, clean, warm and well appointed. Bar area is a little bland but nice enough and the food in the restaurant was fantastic for both dinner and breakfast! The gym was well equipped and plenty to do within a couple of miles. Thoroughly recommended

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kevin B Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our modern clean room and fantastic restaurant means a lot to us! My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"Superb Bargain!"

5
Greynomad70_11, Totland, United Kingdom 26/03/2018

As a Best Western Rewards member we were able to take advantage of an excellent offer to stay in a Standard Double Room, with Free Breakfast, all for only £49.00 - not worth searching for anywhere else. Our room enjoyed a Super King (6'0" wide) Zip & Link very comfortable Divan. Wherever possible we always use Best Western Hotels to ensure their high standards and, are never disappointed, Chilworth Manor was no exception. The Staff were friendly & helpful and we started our day with a full-filling Breakfast, plenty of choice. Unfortunately, we had to eat out in the evening as, we needed a Pre-Performance Dinner prior to visiting the Mayflower Theatre (for 7.00pm) and the Hotel Restaurant commences serving Dinner at 6.00pm - too late for us. In the afternoon I braved the cold wind, and sat out on the very large Terrace, overlooking the extensive grounds, to have a puff of my pipe! Must be lovely in the summer. Beware booking a Bedroom in the main Manor Building as there is no Lift - we cannot manage too many stairs so, were booked into the newer part which has a lift, such helpful Reception staff! Also, be aware that a Taxi into Southampton cost £17.00, plus tip, and £23.00 plus tip on our late evening return (£45 altogether!) - still it was our Wedding Anniversary!

LegacyGuestRelations, Guest Relations Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Greynomad70_11 Thank you for choosing to stay at The Legacy Best Western Chilworth Manor Hotel and for taking the time to share your feedback with us. We appreciate your feedback as it helps us to achieve our desire of providing our guests with a comfortable home from home experience. It was great to read that you enjoyed your stay with us and the fact that you chose to mention that you enjoyed our fantastic value for money means a lot to us and I would like to take this opportunity to wish you a Happy Wedding Anniversary! It was great to read that you enjoyed our delicious breakfast and, friendly team and comfortable bedroom. My team were delighted to look after you during your stay, please do not hesitate to contact me at gm@chilworth-manor.co.uk should you wish to discuss further any aspects of your stay. Our clean and modern bedrooms are well appointed and we are extremely proud of the warm and friendly welcome that all guests receive. Thank you for staying with us and we look forward to welcoming you back to stay with us again soon. We also have a selection of Hotels conveniently located in other parts of the Country, guests benefit from the most competitive rates by booking directly with us. Kind Regards Nathan Chart – General Manager

"GOOD FOR THE PRICE"

4
johnGerrardsCross, Buckinghamshire, United Kingdom 26/03/2018

This is a strange property. You enter via a (one way) rather spectacular drive - you exit on to an office park. The property could be rather special. The architecture in the main building is very attractive - and the grounds are huge. Despite this, everything is price driven. Our bath was chipped (painted over) and the silicone sealant looked as though I had done it (I'm no good at this). The mattress was cheap and there is no air conditioning. However, given the costs of maintaining this old property and the grounds (even at a basic level), it is surprising that it can offer rooms at such a cheap price. It is very, very busy (so the owners must have their business plan about right). I would recommend it for a basic stopover rather than a luxury break.

LegacyGuestRelations, Guest Relations