Hotel Sonderborg Strand, BW Signature Collection

I recommend the Hotel Sondeborg Strand for a long-weekend or a family event with elder family members. The location is excellent and there is free parking infront of the hotel which is also very convenient, and the service is good. I slept on the couch with my son, and found it quite hard. The price-value-for-money can definitely be better since several things were missing in my opinion from the suite which cost 2448 DK per night: - a fan or portable air conditioner since it was hot in the room - a small fridge to store cold drinks - a safe - the toilet smelled - safe closure for the windows to prevent a child from falling out - a way to dial reception/telephone - optional also a bug net for the windows Overall I recommend the hotel for a short stay but not a week as we did.

This hotel could have had two stars more if was for the appalling greeting received on our arrival. We arrive on Saturday afternoon 11/12.2021. at around 1pm. The receptionist came reluctantly out of a back room and her first words was, you can't come her before 3pm. I then had to beg her to check or reservation which she only reluctantly did. This rather rude, reluctant, and frankly appalling greeting brought the entire experience down, however the hotel is: • Situated beautiful and close to the castle and beach. • Spacious and clean rooms. • Close to the town centre

Friendly reception but the restaurant service very substandard - couldn't even reserve a table, and the food for the price not up to standard; nice location though if a little cramped between ‘the old peoples's home' and the theater. The terrace bar with a view over the sea was a bit of a compensation.

Stayed one night in July. On the plus side , free parking, our room had a great view , polite staff, good breakfast, very near the center and Beach.. Minus side , our bed was very hard ,the room was very very hot because no AC. No fridge. We did not eat at the hotel $300/€260 was a bit too much but it was with a view and in July.

Everything was fine. The room was big and clean and had a great view. More water from the shower head would have been nice. The girls in the reception were not really service minded. In general it was ok. The breakfast was good but too many people there at the same time (corona!)

Stayed in a superior room with sea view. Room was nice, clean, bright and with a large comfortable bed. Tv showed a selection of channels of both local and from neighbouring countries, including BBC News. Dinner meals at hotel restaurant was sub standard. Starter was a tomato gazpacho soup which was ok. Main dish of beef ribeye was very generous in size but totally lacked seasoning. Asked for fresh ground blackpepper and was told it was not available and only the salt and whitepepper powder shaker at table was at hand! Baked potato was good but vegetables and sauce were not well matched in my view. Trying to be too elaborate but failing in understanding the basic fundamentals. Second dinner meal was also if not a bigger disappointment. Starter of smoked salmon felt like it came straight from the fridge. Cold, hard and again poorly presented. Served with cold breadrolls, we asked for a little more bread which was frowned upon. However, warm breadrolls soon arrived, but without butter? Again, we had to ask if a little more butter was possible? Main dish was a porkloin which was overcooked and dry. Vegetables, sallad and dijon sauce lacked flavour, seasoning and yet again presentation. We had also pre-ordered one vegetarian meal which had been forgotten. The kitchen however apologetically and quickly cooked up a very nice panfried fish which was way better than our dry chewy pork... Dessert was baked Alaska. Generous portion which tasted ok. Suspect that it was bought and not made by the hotel kitchen? All in all, we found the food and service to be below what could have been expected. The restaurant was far from busy/full but getting the attention of the waiters was difficult as was their willingness to see to that we had what we needed. Simple things like replenishing water was not done without having to ask. Breakfast was in contrast ok. Saw the chef come out several times to replenish. Selection and nutritional variety was good.