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A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
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Renee was fantastic. Recommended wonderful food establishments nearby, very nice. The hotel was perfect for our few days getaway. Perfectly located. Room was perfect. AC worked great. Newly remodeled room, getting away from carpeting. We will stay again if we are in the area.
This hotel was recently converted to a Best Western. It is in a location convenient to Massena and St. Lawrence river attractions and not too far from Potsdam colleges. The proprietor was attentive to our needs even though it was a busy time for them with a pro fishing derby taking place nearby.
Thank you for taking the time to share your experience from your August 2025 stay! We're glad to hear you enjoyed your visit and found our location convenient for exploring Massena, the St. Lawrence River, and nearby colleges in Potsdam. It's also great to know our team was able to stay attentive during such a busy time, especially with the fishing derby bringing extra activity to the area. We truly appreciate your kind words and hope to welcome you back again soon!
Heat was not in. Room was freezing. Three hours before it was warm. No hot water in shower. Carpet was filthy. Outside doors not secure. Would never stay or recommend that place. Front desk was was not open and friendly environment.
Dear F3337RSsusanf, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the heating system, hot water. carpets and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
Hi V2898VQjaner, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location, clean rooms, friendly staff, our services. We are glad you enjoy staying with us and we hope to see you again. Thank you very much.
Excellent place to stay. Clean rooms and friendly staff. Reasonable price. Love it. I will definitely return to this place. Comfy sofa and chair. Rain shower is awesome. Lots of window with great view. Overall it was great experience
Hi IamMrSean, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and thank you for the compliment to our staff. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.
Room was in excellent condition. we were stayed there for two nights and people were amazed us by their hospitality. In addition, they have nice breakfast area. although the breakfast area was closed due to stuff like COVID-19.
Hi V733EJjamesm, It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.
First I want to thank the Manager Trupti for her kindness. We stay at this hotel when ever we visit Massena and the surrounding area. We are always very satisfied with the service, the room ,the breakfast. Everything is to our liking. All the rooms are on the back side so no noise from highway. The room is always clean. The furniture has been upgraded and is very comfortable. Beds are comfortable and we sleep very well.The location is perfect to get into town or to visit other areas such as Potsdam or Ogdensburg. We will stay here again on our next visit and would recommend this hotel.
Hi Andrea C, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our great staff especially Trupti, convenient location, comfortable bed, clean rooms, and breakfast. We are glad you enjoy staying with us and we hope to see you again soon.
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