Terra Nova, BW Premier Collection

Staff is very helpful and friendly. Overall amazing customer service.

Right in the middle of Kingston. Is an old world charm that meets the urban fantasy. Beautiful and blissful decor. The staff very professional and friendly. The food was amazing. It was my first stay, but definitely not my last.

This is an old fashioned colonial hotel with beautiful grounds. Room was fine except it was next door to the lounge which had some extremely loud music that went on until 1 am I believe. Staff was friendly. The breakfast buffet was average and the same every day. I discovered almost at the end of the stay I could order a la carte for no extra cost. That was much better. The food in the lounge was a bit of a disappointment. In short, it is a good hotel that could be great. It does have a certain character.

This place is perfect for my taste. I don't like to stay in typical bland cookie-cutter hotels. This place has charm and character, it has a personality. My project is going to bring me back here a few times in the next 18 months and I will be staying here every time

First let me start by saying that this is a hotel that I frequent OFTEN. We stayed for 4 days and 3 nights. Restaurant staff and the bellhops provide excellent service. Truly, I am disappointed at what this hotel has become. The front desk staff are not rude, but they aren't the friendliest. To start, I booked two rooms. One room, I was charged twice for the incident hold. I asked if the second hold I was charged for could be put towards the other room and I was told no. In one of our rooms, the ac started leaking around 2am, someone came at 3am and they were unable to fix it. We had to empty a bucket 3 times full of water until someone else came at 11am. The ac only worked one night that we were there. Our shower was not properly cleaned prior to our arrival as we found strands of hair all around the shower edges. We had a 9am flight on our day of departure, we asked at 615am if we would be able to have breakfast being that we had to leave to catch our flight, we were told no due to it not starting until 630am. Overall, I was disappointed in my service and experience. Staff was professional, but once our concerns were voiced, they became very unhelpful.

The SIGNATURE customer service and professionalism exhibited by the staff at the Terra Nova is extremely high and commendable. We plan to make this venue our GODSU UNIVERSITY's home away from home for conferences, conventions, business and leisure travel. The leadership of the newly appointed General Manager Mr. Miguel Arthurs is embedded in the elevated spirit and service we experienced from the hotel staff. We were extremely pleased with the amenities including the pool, jacuzzi, breakfast area, bedroom, gym, all the finishing touches this exclusive experience at the Grand Terra Nova Hotel in Kingston, Jamaica. We especially enjoyed the warm smiles and infectious hospitality. We shall return very soon!

The rooms were excellent, pillows fantastic and bed very confortable. Service at times let the hotel down. Some staff appeard happy and this trasfered to the service, others not so much. We waited over an hr for the evening meal with no consession made and it was cold. This resulted in us eating out on the 2nd night, given the cost this has affected the rate. This was a shame as the hotel and rooms are beautiful. We would return

Pros: Terra Nova All Suites hotel is a beautiful property close to many attractions. Front Desk staff - reception & managers - were super helpful, friendly & warm. Shout out to Sharika who made our check in a smooth one! We were offered Hemingway Suite! Room was HUGE & well furnished with classic wooden furnitures. Bed & pillows are very comfy. In-room bar with wines, beers & soft drinks were complimentary! Cons: Housekeeping service needs improvement. Rooms were not stocked & checked well before guests check in. Requests for coffee sachets upon check in afternoon only came next day. Toiletries, pantry, water were not restocked while cleaning & had to make a request. The Terrace restaurant is very pretty & quaint but not much vegetarian options for breakfast & meals. A bit more warmth & smile from restaurant staff would have made it wonderful! Overall we had a very pleasant stay in a totally well restored old mansion. Highly recommend for a memorable stay!

We chose the restaurant to start celebrating a birthday, and expected to have nice breakfast at this charming restaurant. Its lobby reminds of colonial times, and the terrace restaurant provides a simple, but nice atmosphere. Although most tables were taken, after a short wait we were offered a table. However, service turned out to something somewhat difficult. to begin with, ordering 2 classic cappuccino was a challenging task. We were given what seemed to be 2 large cups of milk and coffee, so we kindly requested to change them for classic Italian recipes. The fruit platter was prepared in a simple way. That was quite ordinary, with pineapple, watermelon and melon. However, some typical local fruits would have made this platter more interesting. After a long wait we were informed that the kitchen had no salmon and could not prepare scrambled eggs. The order then was replaced by Eggs Benedict. The wait was again long and I requested a second Italian capuccino, which was not served. The reaction of servers, when asked about our orders, was a little disappointing. They excused themselves by saying “I did not know about that”. We ended up being the last ones to leave the breakfast premises, but there was still one last issue to be solved: the bill. Instead of being charged by Eggs Benedict, we were requested to pay for scrambled eggs. The waitress explained that the prices were the same, but after I requested her to double-check them an adjustment was made to the bill. In the end, I'm not sure the reason why they charged us a service tax but, in any case, I'm not convinced it would be worthwhile returning, mainly if the reason would be the celebration of an important friend's date.