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A Memorable Hotel Experience
A Memorable Hotel Experience
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A fantastic stay, great clean spacious superior room with terrace, and mums single was a generous size with double bed. Great homemade Breakfast and plenty to choose from. Swimming pool area is quiet and clean, nice pool. Staff are attentive and welcoming, got a late check out, and sat by the pool till our flight. Will definitely be back to this well located, friendly hotel.
Dear, Thank you very much for your wonderful feedback. We are delighted that you enjoyed the spaciousness of your room, the quality of our homemade breakfast, and the relaxing pool area. Our team is always dedicated to making every stay as comfortable as possible. With its central location near the sea and the city center, our hotel is an ideal base to enjoy Cannes, especially with many sunny days, vibrant beaches, and exciting events happening throughout the year. We look forward to welcoming you back for another personalized stay. For your next visit, don't hesitate to book directly on our website for the best available rate. Yours sincerely, Nela Hornakova, General Manager
We had a lovely stay at this hotel and really enjoyed our experience. The rooms were great — clean, comfortable and well looked after. The air conditioning worked perfectly, which made the stay even more comfortable. The homemade breakfast was absolutely delicious and a lovely touch. Everything tasted fresh and homemade, and it was a great way to start the day. The staff were also very friendly, welcoming and helpful throughout our stay. Nothing was too much trouble, and their kindness made us feel very comfortable. Overall, we had a wonderful stay and would happily recommend this hotel to others. We would definitely stay here again!
Dear, Thank you sincerely for your comments and for recommending us following your recent experience. We are delighted to know you enjoyed our renovated hotel, the comfort of your room, and the quality of our homemade breakfast. Your satisfaction with our caring team is the greatest reward. We look forward to welcoming you again soon for another personalized stay in Cannes, especially as the city continues to offer lively beaches, sunshine and cultural events all year round. Book directly on our website for the best rate. Kind regards, Nela Hornakova, General Manager
I came with my daughter last year and we came again this time for a week. All the staff are very friendly and helpful. The hotel and rooms are immaculate. We were able to borrow parasols and towels from the hotel. Perfect location for beach, old town and lots of restaurants as well as the harbour. Loved our stay and will be back
Dear, Thank you very much for your wonderful feedback. It is a true pleasure to know you enjoyed our privileged location and the dedicated service of our team. We are delighted you benefited from our amenities and that your stay was memorable. The beaches are still lively, and Cannes is vibrant with festivals and exhibitions at this time of year—an ideal moment for a relaxing break by our outdoor pool, open all year round. We look forward to welcoming you again soon for another personalised stay. Book directly on our website for the best rates. Kind regards, Nela Hornakova, General Manager
Enjoyed a week's holiday here in July and everything was just as great as they are here every time I've stayed: friendly staff, beautiful clean and spacious rooms (with great views), amazing breakfast with plenty to choose from and great location (Suquet old town is right next to it and the hotel area is nicely little more quiet than central Cannes) ..and of course gotta mention Nuage, the cute hotel cat! I didn't even go to the beach (which is short walk down from the hotel) because the hotel has a pretty nice pool as well, and usually plenty of free sunbeds, especially in the morning. Hotel des Orangers is a place I love to come back time and again, it feels like a second home in the French Riviera!
Dear Guest, Thank you sincerely for your wonderful feedback and your loyalty to our hotel. We are delighted that you enjoyed all aspects of your stay, from our welcoming team to the comfort of your room and the relaxing atmosphere by our outdoor pool, open year-round. Our location in the heart of Le Suquet allows you to enjoy Cannes and the vibrant local life, especially with the ongoing summer events, festivals, and lively beaches. It would be a pleasure to welcome you back very soon for another personalized stay in the French Riviera. Kind regards, Nela Hornakova, General Manager
Just returned from a three-night stay. The room was clean and comfortable, although a little on the small side. It was lovely having the terrace outside and being able to open the door for some fresh air. There was a slight musky smell in the room, but nothing too bad. The staff were all friendly and helpful throughout our stay, and the hotel is in a great location, really convenient for getting around.
Dear Sir, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay, especially the comfort of your room, the terrace, and our convenient location. It's wonderful to know that our team made you feel welcome and were friendly and helpful throughout your visit - we'll be sure to share your kind words with them. We also appreciate your feedback regarding the room size and the smell. Your comments are very helpful to us, and we'll certainly look into this to ensure an even more pleasant experience for our guests. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back again soon! Sincerely, Nela Hornakova General Manager
Friendly staff, close location to everything, loved the pool and sunbeds! Will def stay here again! Easy access to Cannes Harbour, Old Town, restaurants, bakeries and supermarket. Everything in walking distance.
Dear Sir, Thank you so much for your lovely review! We are delighted to hear that you enjoyed our friendly team, the pool and sunbeds, and especially our convenient location. It's wonderful to know you could easily explore Cannes Harbour, the Old Town, restaurants, bakeries and supermarkets all on foot. We'd be absolutely thrilled to welcome you back for another stay. See you again soon! ☀️ Kind regards, Nela Hornakova General Manager
We booked one night at the Best Western Hotel des Orangers in Cannes, and I honestly struggle to understand how this hotel can justify charging €285 per night. To begin with, €279 was pre-authorised on my card before our arrival. At check-in, I then paid €285 for the room in full. However, the original €279 is still blocked on my card, and according to my banking app, it may remain blocked until 24 August. So, for a one-night stay, almost €560 of my money is effectively unavailable for weeks. Whatever the technical explanation for this may be, it is an extremely unpleasant way to start and end a hotel stay. And for this price, what exactly do you get? Certainly not the standard one would normally associate with a hotel costing almost €300 a night. The location is very central, and that is undoubtedly an advantage. Unfortunately, the hotel itself is far less impressive. The building is not particularly attractive, the lobby and reception area are cramped and dated, and the overall impression is of an old property that has received some cosmetic renovation without fundamentally changing what it is. Our room was tiny. Yes, it had been renovated, everything worked, and we had a genuinely beautiful view from the window. But at €285 per night, having a functioning renovated room should hardly be considered a luxury. What made the situation almost amusing was being told at reception that we had been upgraded and that the room we received was actually one of the better ones. If this was indeed an upgrade, I would be rather curious to see what we were upgraded from. The pool area is the notable exception. It is genuinely lovely, charming and pleasant, and easily the nicest part of the hotel. I also want to distinguish very clearly between the hotel and its staff. The employees we met were extremely polite, friendly and welcoming. They even kindly offered us complimentary breakfast, which was a very nice gesture and which we appreciated. The staff were absolutely not the problem. The problem is value for money. At nearly €300 per night, the hotel simply does not deliver anything close to the experience its price suggests. A nice pool, a good view and friendly staff cannot compensate for a tiny room, cramped and dated common areas, and an overall standard that feels completely disconnected from the rate being charged. Perhaps at half the price I would have viewed the experience differently. At €285 a night, however, it felt almost absurd. Cannes has no shortage of hotels. At this price point, I would strongly recommend looking elsewhere.
Dear Mrs Konyushikhina, Thank you for taking the time to share such a detailed review. We are pleased to hear that you appreciated our central location, our swimming pool, and above all, the friendliness and professionalism of our team. Regarding the price, we would like to clarify one important point. The rate of €279 per night (+ tourist tax) corresponds to the price of a 4-star hotel in Cannes during the high season, when rates naturally reflect the strong demand for accommodation in the city. We certainly understand that this may feel expensive, but we believe it is important to consider the context in which the rate was offered. We would also like to clarify that we do not claim to offer a different standard from what is shown in the official photographs of the hotel. Our rooms, common areas and facilities are presented transparently, and we are sorry if the experience did not correspond to your personal expectations. Regarding the €279 pre-authorisation, this is a standard banking procedure used to guarantee the reservation and cover potential extras. It is a temporary hold, not an additional charge. We understand, however, that the time taken by some banks to release the funds can be frustrating, even though this process is outside the hotel's control. Finally, we are particularly pleased that our team made you feel welcome and that you appreciated their gesture with the complimentary breakfast. We will be sure to share your kind words with them. We are sorry that the overall experience did not meet your expectations, but we hope that these clarifications provide some useful context regarding the rate and the standard of our hotel. We would be delighted to welcome you again should you decide to give us another opportunity. Best regards, Nela Hornakova General Manager
We had a really great stay here! The staff was very professional and especially Sofiane made us feel very welcome!
Dear, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay and appreciated our team's professionalism. Your mention of Sofiane is truly appreciated. We hope to welcome you again soon for another personalized stay in Cannes—our central location makes the perfect base for enjoying the city and the upcoming Fireworks Festival lighting up the bay all summer. Warm regards, Nela Hornakova, General Manager
This hotel is one of the best kept secrets in Cannes. We have just completed another very enjoyable stay at the hotel and will be back again in July 27
Dear, Thank you so much for your wonderful feedback. We are delighted to know that you enjoyed your stay and are pleased to welcome you back soon. Don't miss the Cannes Pyrotechnic Festival (July 4th – August 24th) – magical fireworks will light up the bay all summer. We look forward to making your next visit just as special. Best regards, Nela Hornakova, General Manager
We spent a lovely week at the Hotel des Orangers. The view across the bay from the room was spectacular! Friendly staff and excellent breakfast.
Dear, Thank you very much for your kind words and your wonderful rating. We are delighted you enjoyed the panoramic view from your room as well as our breakfast and welcoming team. With the Pyrotechnic Festival lighting up Cannes all summer, the atmosphere is truly special. We would be pleased to welcome you again for another memorable stay. Best regards, Nela Hornakova, General Manager
I was traveling for a conference, during which I was speaking on several panels and launching a new product for my startup. The conference is a big investment for us to come all the way from San Francisco. The hotel had great reviews and I booked 5 months in advance knowing how busy the season is. I arrived late at night and the first room I was in had an old air conditioner directly over the head of the bed. I woke up with a sinus infection and was quite sick, lost my voice. Moved to a new room with carpet that was really dirty (not the wood floors featured in the photos of the class of room I reserved), well that also made me feel sick and allergic with a scratchy throat and swelling. The people at the front desk ranged from lovely to blasse but obviously the dilapidated state of the hotel is not something they can address. This is not a 4 star hotel and the photo's of the terrace room was a total bait and switch (the room did not have a terrace at all, nor wood floors). I was not offered any accomodation or even basic sympathy that the hotel made me sick and detrimentally impacted my trip. The view from my room was beautiful but also right next to a very loud roadway, so hard to enjoy any fresh air. This is not the hotel for people who are sensitive to carpet, cats, or old air conditioning.
Dear Madam, Thank you for taking the time to share your experience. We are truly sorry to learn that you were unwell during your stay and that this affected what was clearly an important business trip for you. We would, however, like to clarify a few points regarding your comments. Upon your arrival, you were allocated the room category you had originally reserved: a double room with a terrace. The following day, you requested to change rooms. As our hotel was fully booked for the duration of the conference taking place that week, we were unfortunately unable to offer another terrace room. Nevertheless, we upgraded you to a Superior Double Room with sea view in an effort to accommodate your request as best we could. Regarding the condition of the hotel, our property is a Provençal bastide dating back to around 1800. While it retains its historic character, the hotel underwent extensive renovations two years ago, and we continue to invest regularly in improvements to ensure our guests' comfort. Our carpets are professionally cleaned on a weekly basis following guest departures and were replaced three years ago. We would also like to point out that the ground-floor rooms with terraces do not have carpeting. Finally, as the hotel is located in the city centre, some level of street activity is unavoidable, and unfortunately we are unable to control traffic noise. We regret that your stay did not meet your expectations and that you left with such a negative impression. We nevertheless appreciate your feedback, as it helps us continue improving our services, and we sincerely wish you all the best with your future travels and professional projects. Kind regards, Sophie Ranarivelo Shift Leader
We come here regularly, and only here, twice a year. We wouldn't go elsewhere. Everything is here we need.
Dear Richard Thank you sincerely for your continued loyalty to our hotel. We are delighted to know that each of your stays meets your expectations and that our central location as well as our services bring you complete satisfaction. It would be a pleasure to welcome you again soon. Kindest Regards, Sophie Ranarivelo Shift Leader
Overall it was nice Location was great Staff was super helpful Nice pool Very very clean The building overall is just a bit worn off - no isolation either.
Dear, Thank you for sharing your experience with us. We are truly pleased you enjoyed the central location, helpful staff, the pool, and the cleanliness of our hotel. Your satisfaction is our priority. With the arrival of the summer season, our outdoor pool continues to offer a haven of calm in the heart of Cannes, and the city is especially vibrant with events such as the famous Film Festival and the opening of private beaches. We would be delighted to welcome you again for a personalized stay. Kind regards, Sophie Ranarivelo Shift Leader
Location is great, literally less than 5 mins to old town and 10 to the old port. Parking was easy, even though the limited spots were taken in front of hotel, we found a space right next to the hotel as soon as we arrived. Staff was super friendly, upgraded us to a room with a terrace as we had a dog with us. Room itself was small but functional and clean, had a coffee machine and kettle. Bed was ok. Parts of the hotel could have done with a face-lift, but overall we had a decent experience for one night. Breakfast was not included in our rate, so can't comment.
Dear Client, Thank you for sharing your feedback. We are pleased you enjoyed our central location, as well as the easy parking and the kindness of our team. It's always a pleasure to offer a personalized stay, especially for guests travelling with pets. We look forward to welcoming you back at the Best Western Hotel Des Orangers. Best regards, Sara/ The Reception Team
A warm welcome daily by the team, whether on reception, cleaning or dining. As I have a GF and Dairy free diet the breakfast team of Liana, another young girl and a tall young man went that extra mile to ensure I had something to eat each morning. Thank you very much - Merci beaucoup for your hospitality. You made our stay pleasurable. Best regards
Dear Guest, Thank you sincerely for your kind words. We are delighted that our team's attention and care helped ensure you enjoyed your breakfast and overall stay. Our ambition is to offer each guest a personalized experience, and it is wonderful to know this made your visit to Cannes memorable. Spring on the Côte d'Azur is a lovely moment for relaxation and discovery, and we hope to welcome you back soon for another pleasant stay. Best wishes, Sophie Ranarivelo Shift Leader
Good location near historic quarter and restaurants and tourist shopping. Touch the local restaurants, market, shops and people which make feelings relaxing and enjoyable. It's my wedding anniversary trip, happy to stay here for celebration.
Dear Customer, Thank you for choosing to celebrate your wedding anniversary with us and for sharing your kind feedback. We are delighted you enjoyed our central hotel location, allowing you to easily explore the charming streets, local markets, and restaurants that make Cannes so unique. Your satisfaction during such a special occasion is our greatest reward. We look forward to welcoming you again for another personalized stay. Yours sincerely, Sophie Ranarivelo Shift Leader
My family and I enjoyed a short stay at this hotel. As it was summer, the place was busy but the staff were very helpful. It's a quick 10 minute walk to the Croisette and old town, however, the hotel itself is located in a quiet neighbourhood. Breakfast wasn't a big spread but it was delicious. The only minor inconvenience was that the parking area is a few minutes away so loading and unloading bags from the car on the narrow street can be challenging. Overall, great value for money.
Dear Guests , Thank you very much for taking the time to share your experience. We're delighted to hear that you and your family enjoyed your stay and appreciated the helpfulness of our staff, as well as our quiet location close to the Croisette and the Old Town. We're also glad you enjoyed the breakfast despite its simplicity. Thank you for mentioning the parking situation as well — we understand this can be a slight inconvenience, especially during busy periods, and we appreciate your understanding. We're happy to know you felt the stay offered great value for money and hope to have the pleasure of welcoming you and your family again in the future. Warm Regards, Sophie Ranarivelo Shift Leader
Good location next to the old town five minutes to the harbour. Very clean hotel in every aspect, the rooms are well decorated and very comfortable. The lounge and pool areas, gardens etc are all well kept. The Orangers offers very good value.
Dear Sir, Thank you very much for your wonderful review! We're delighted to hear that you enjoyed our convenient location, comfortable and well-decorated rooms, and the cleanliness throughout the hotel. It's great to know that you appreciated our lounge, pool areas, and gardens as well. We're also glad that you found your stay to offer good value. We truly hope to welcome you back again soon. Best regards, Sophie Ranarivelo Shift Leader
lovely chic boutique hotel situated in heart of cannes and a 2min walk from historic suquet town. Staff are very attentive, especially Sophie and Nela.
Dear Madam, Thank you so much for your kind and thoughtful words! We are absolutely delighted that you enjoyed your stay with us and appreciated the charm of our location in the heart of Cannes — just steps from the beautiful Suquet. It truly means a lot to us to hear that you felt well taken care of. Your special mention made both Sophie and me smile — thank you! We genuinely enjoyed having you with us, and we hope to welcome you back again very soon. Warmest regards and heartfelt thanks, Nela Hornakova General Manager
It was a lovely stay. The hotel is beautiful. The food is good and the pool amazing and with a great view. We even had some live music.
Dear Customer, Thank you for your kind words about your recent stay. I'm thrilled to hear that you enjoyed our beautiful hotel, the good food, and particularly the amazing outdoor pool. The sun shines on our outdoor pool, providing the perfect setting for a relaxing stay in the heart of Cannes. It's wonderful that you appreciated the live music, too! We look forward to making your next experience just as memorable. Warm regards, Sophie Ranarivelo Shift Leader
The view from the hotel was absolutely stunning! The room was clean and comfortable, and the staff were friendly and helpful. I really enjoyed my stay and would definitely come back 🫶🏻
Dear Customer, Thank you so much for your wonderful review! 🌟 We are thrilled to hear that you enjoyed the stunning view, your comfortable room, and the friendliness of our team. It truly means a lot to us to know that you had such a great stay. We'd be absolutely delighted to welcome you back anytime — our doors are always open for you! Warmest regards, Nela Hornakova General Manager
Great location and nice staff. Unfortunately We could hear everything our neighbor did. Very disturbing. And the room we had should not be sold as a superior room, it was so small and we had to work around like tetris in there. Overall ok.
Dear Customer, Thank you for your feedback. I am glad to hear that you appreciated our great location and friendly staff. However, I apologize for the disturbances you experienced and that the room did not meet your expectations. We are constantly working to improve our guests' experience, and your feedback is invaluable. Looking forward to the next opportunity to host you, Best regards, Sophie Ranarivelo Shift Leader
We had a great 2 night stay at this hotel. 4 star property that delivers on all fronts. The room was well appointed and clean, the location is superb with easy access to beaches and all tourist attractions in Cannes. And the staff went over and beyond to ensure it was a memorable stay. I would come back to this hotel again and happily recommend it to anyone looking for a great location that is good value for money
Dear Sir, dear Madam, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and that everything from the room to the location and service met your expectations. It is wonderful to know our team helped make your visit to Cannes a memorable one. We truly appreciate your recommendation and would be thrilled to welcome you back anytime! We look forward to your next visit! Nela Hornakova General Manager
Currently staying at this hotel until tomorrow, came for a 3 night solo trip and I would highly recommend this hotel due to its great location & friendly staff. I've never been to France before and been on my own was a worry but I made the right choice with this hotel. The reason for the trip was my birthday which the hotel left some chocolate & perfume on the bed which was a nice touch! The pool area is stunning! Nice breakfast too! The hotel isn't far from the old town which is my favourite due to the cobbled streets, bars and restaurants. In the old town you will find “ Pizza Papagiò” a cute authentic italian with amazing staff! The tiramsu is delicious! If you walk into the harbour I recommend “ L'affogato” the smoothies are delicious!
Dear Madam, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your birthday getaway with us and appreciated the special touches we added to make your stay memorable. It's great to know that our central location made exploring Cannes convenient and enjoyable for you, especially the charm of the old town. The sun shines on our outdoor pool - the perfect setting for a relaxing stay in the heart of Cannes. Since you're still here, we hope you get to experience some of the vibrant activities as we approach the start of the summer season. Cannes is decked out in sunshine, landscaped beaches, festive evenings and outdoor events, making it an exciting time to be here. We look forward to welcoming you back soon! Kindest regards, Sophie Ranarivelo Shift Leader
We had a lovely stay at Hôtel Des Orangers in Cannes. It is in a great location, a short walk into Le Suquet, the old town which is so quaint with little cobbled streets and lots of bars and restaurants. It is a little bit further to walk to La Croisette the main beach area. Our room was very nice and clean. The beds were really comfy and there were tea and coffee making facilities which was nice. The rooms were cleaned every day and we were given fresh towels which we were very impressed with. The room and bathroom were a bit small and we were disappointed that we didn't have a balcony. There weren't enough coat hangers for two people and no milk for the tea and coffee. The safe was hard to use as there weren't any instructions with it so we didn't end up using it. There wasn't a window in the bathroom so when we had a shower it became a bit steamy. The pool area was lovely with lots of comfy sun loungers and it was never too busy, just nice and relaxing. There was a good choice at the breakfast buffet and the food was excellent. The staff were very friendly and helpful. We had a problem when we couldn't get into the safe but the staff sorted it out straight away. I was disappointed that I couldn't get my Best Western points as we hadn't booked the hotel through the website as that was one of the reasons that we had chosen this hotel. Overall we had a lovely stay at this hotel and would definitely stay here again.
Dear Madam, Thank you for sharing your delightful experience at Hôtel Des Orangers Cannes. I'm thrilled to hear you enjoyed our superb location, close to Le Suquet's charming streets and just a stroll away from La Croisette. It's fantastic that the comfort of our beds, along with the daily room service and breakfast buffet, made your stay enjoyable. Our team always strives to provide exceptional service, and I'm pleased we could assist with the safe. As summer approaches, Cannes will be vibrant with festive evenings and outdoor events, making it a perfect time to visit again. Next time, remember to book directly through our website to make sure you get the best rates and benefits like Best Western points. We look forward to welcoming you back soon! Warm Regards, Sophie Ranarivelo Shift Leader
Hotel was cosy and everything worked very well The pool area was fantastic. Lots of restaurants nearby. Very "French atmosphere". Small rooms, lovely views to the sea, very good bathroom. Silent. Special thanks to the reception. Everything worked well.
Dear Guest , Thank you for the kind words. We're thrilled you enjoyed our cosy hotel and the fantastic pool area. The central location of the hotel close to the sea and downtown offers that quintessential "French atmosphere" you appreciated. Our reception team is delighted to receive your special thanks. The sun shines beautifully on our outdoor pool - a perfect spot for relaxation. We hope to welcome you back soon! Best regards, Sophie Ranarivelo Shift Leader
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