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Best Western Plus Hotel New Englander, Woburn

3.5/5  - basé sur 617 notations.
1 Rainin Road, 01801-4627, Woburn, United States - See map

If you can’t decide between a quiet New England getaway and a lively romp through the metropolis of Boston, then find yourself in Woburn, less than 10 miles north of the center of the city. Hotels in Woburn, MA are exactly what you need when you want to be close to it all, but outside the hustle and bustle of downtown. The Best Western Plus New Englander provides a superior location, plenty of free parking, and a luxurious collection of amenities. In addition to a stunning, oversized indoor pool with solarium enclosure and a cozy fireside lobby lounge, our on-site Irish pub and restaurant offers a selection of great Irish fare and beers on tap. The fun, retro styling continues in our chic rooms, each of which offers opulent designer details like wallpaper and vintage-inspired furnishings, plus mini fridges, microwaves, and an abundance of specialty lighting. Enjoy a free hot breakfast each morning that includes a buffet of waffles, fresh fruits and yogurt, a cereal bar, and 100% Arabica coffee and juices. The charming town of Woburn is known for its hospitality, but we go above and beyond to make sure you feel comfortable the moment you arrive with extras like a sleek business center, laundry valet, an exercise facility, and a variety of beautiful meeting space and banquet halls. For the chance to experience a location just minutes from the TD Garden, Harvard Square, and Fenway, plus the excitement of downtown Boston, book your stay at our ultra-stylish.

Best Western Plus

Hotel New Englander

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 618 guest reviews
NOTE ISSUED
Excellent
146
Very Good
217
Average
128
Poor
75
Terrible
52
REFER TO NOTICE
Business Business
140
Couples Couples
157
Family Family
206
Friends getaway Friends getaway
48
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable Stay with a nice breakfast."

4
10/09/2018

Nice updated room, very comfortable bed, solid breakfast offering. A surprisingly nice stay at this hotel. We used Uber to go in and out of the North End and saved hundreds over staying in Boston. The only thing not star worthy was the condition of the carpets in the elevator and hallways. Pretty rough. I'd stay here again in a heartbeat, however.

"Nice Hotel, great stay"

4
05/09/2018

My boyfriend and I stayed three nights over labor day weekend. The first room that we were given the bathroom was dirty so they let us switch rooms to the third floor which was a lot better. We had a king size bed and it was very comfortable. The room temperature was good too. Wifi worked very well and fast. The breakfast was mediocre, the second and third day we brought our own breakfast but I liked that coffee was available 24/7 and the coffee was very good. On Saturday we went to work out and were quite disappointed with the gym. One of the main machines was broken and the gym was so small. We still got a workout in but could of been better. Otherwise we enjoyed our stay.

"Very pleasant hotel"

4
30/08/2018

Nice lobby staff even when very busy. Attentive to guest needs when able. Fitness room was useful but some equipment was broken. Clean! Beautiful courtyard area too. Nice breakfast spread. I would stay here again.

"Nice property, great service!"

5
21/08/2018

It was a 5-star stay at a 3-star hotel. This newly renovated property is clean and comfortable. The staff is well-trained, professional -looking and friendly. All the people I interacted with made me feel welcome and comfortable.

"Son starting college in Boston.!! we'll b back"

4
14/08/2018

Looks like this place was updated based on some of the pictures on here. My son will be going to college in Boston in the fall so we have been in the area a lot lately. since we will be up so much we decided we will not pay the overpriced rates in the city. We just spent 3 days in the area for Orientation weekend. We ended up at the BW New Englander . Actually thinking it was another hotel we stayed at before (whoops). Also thinking it was the same hotel(before arrival) we booked Parents weekend in Oct. Whoops. we walked in and realized it was not the same hotel but did see on the way in there was a restaurant/bar so that was a plus. Check in was quick and easy, room was clean and AC was cold, beds were comfortable. If you are looking for a 5 star this is not it but all in all a good place to stay. Went to restaurant both nights, once just for drinks the next night for dinner and drinks. Great beer selection, my husband had a burger, he said was really good(he doesn't say that much) I had an appetizer Seafood brushetta... was the best thing I have eaten in a long time. There was also bar trivia one night the bar was not crowded but between the tables and bar there was enough people to make it fun, Bartenders were great... Breakfast was ok, it was free I've had better I've had worse, they did have eggs and sausage that was nice, this way I cold have some protein and not carb overload on those waffles in that flip thing... SO why not 5 stars????? the coffee!!! I am a big coffee drinker and love when coffee is available all day long... 2nd complaint about the coffee is there was no cream, only powdered and it was flavored.... UGH that almost ruined my day (7-11 down the road) I am writing this yelp, first to try to offset the bad reviews because it wasn't that bad,But most importantly in hopes they will see this.... SO PLEASE PLEASE PLEASE.... COFFEE ALL DAY AND CREAM.... FLAVOR IS GOOD, BUT SOME OF US ARE OLD SCHOOL!!! you would have had 5 starts from me if your coffee were better... Will be traveling to Boston for the next 5 years,may times a year... If you BW are reading this... step it up with the coffee... everything else is all good!

"Surprisingly great hotel"

4
07/08/2018

Big, gorgeous rooms with beautiful bathrooms. REAL continental breakfast. Staff is meh. They clearly don't feel like working here. It has a nice big pool for kids and huge area for lounging. Highly recommend. 15 minutes from Boston.

"Management asleep at the wheel"

3
05/08/2018

The room was nice and spacious.However, the slippery bathtub is dangerous, and the ac does what it wants- sometimes actually getting to the setting you want.We book hotels that have a pool and a exercise room. The pool never provided towels, and the weight machine in the exercise room was broken. One elevator was out for 3 of our 4 days.The fire alarm went off 3 times while we were there, once in the middle of the night, and once clearing out breakfast and the lobby when the fire engines arrived(no fire). Breakfast was good when they filled the Trays. No one seemed to be in charge and guests were constantly asking them to replace food items. No lids for coffee. no knives, fruit only the 1st day we were there. The only way to eat a waffle was to tear it with your hands. And, when we left, we could not find a luggage rack anywhere. Each complaint individually isn't a big deal, but together it really gets annoying.

"sat,,,,"

3
01/08/2018

Bathroom hazard because of non-slip strips missing in tub area ,,, food cold, no creamer for coffee except for flavored. Restaurant on property was good with good food ,, very nice atmosphere. Stayed for 3 days ,went there for 2 night.....

"A little to far from Boston"

3
24/07/2018

Had problems with air conditioner not cooling to set temperature and water in the shower being warm to cold even after complaining to front desk. The hotel is too far from nearest T location. However the price was more reasonable than the hotels in downtown Boston.

"Excellent"

5
17/06/2018

All the service excellent. Filter of the AC should be changed more frecuentes. Pillows should be changed. Not near the downtown buy perfect with car and for families. Very comfortable Tempered swimming pool Coffee and freezing in room

"This hotel is garbage"

1
22/05/2018

-The front desk staff is rude. Not only do they not greet guests as they enter and exit the premises, they act as if people approaching the desk are inconveniences. -Same for the breakfast attendant. While getting breakfast this morning, he came out and started scoffing and rolling his eyes as he looked around and saw guests still getting food/eating. -The upkeep of the building could also use work. I work as a property manager at a big box retail store, and if I left exposed pipes and wiring out in the open where guests can interact with and possibly injure themselves, I would be out the door faster than I could say "Best Western sucks." That's not to mention the dangling ceiling tiles, water damage, or inoperable vending/ice machines, none of which have safety signs or any kind of "out of order" descriptors.

"Disappointed"

1
21/05/2018

I have been a military brat and spouse my entire life... which means I have traveled and stayed in countless cities and countries throughout the world. I don't “expect” to be treated in any sort of way but am accustomed to being greeted and treated in a friendly and cordial manner by kind hotel staff who say genuinely kind things such as “thank you” and “enjoy your stay”, not to mention receiving a smile and friendly “Have a nice day!” or “Welcome back!” greeting when going to and from my hotel room. Having said that I am disappointed to say during my three day visit in Boston, I was never... and I mean NEVER... greeted in a friendly manner at the Best Western in Woburn Massachusetts. The employees do not wear name tags so I cannot refer to them by name, but from the moment I checked in I was made to feel as though I was interrupting something (no one else was at the front desk), mostly by the older of the two female clerks. Not once did I receive a smile, or a friendly greeting, no “thank you” when buying snacks... nothing... absolutely nothing to imply the staff at this establishment enjoy their job or received any sort of hospitality training whatsoever. The hotel itself is nice and the beds are comfortable but unfortunately the front end staff leaves a lot to be desired. From their lack of hospitality, unprofessional attitude and attire (the older clerk was wearing a “Slay” t-shirt once, the general unwelcoming and unfriendly atmosphere, and a young man.... not sure what his role is (again no name tag or professional attire), who walks around grumbling complaints under his breath has made my stay at Best Western in Woburn an uncomfortable one. Needless to say, because of the staff, I will not be returning or recommending this particular Best Western to anyone. To the front end staff: The patrons are the reason why you have a job. We are not an interruption in your day... we are the reason why hotels stay in business. Treat the many patrons who come and go in a kind and sincere manner, dress appropriately and enjoy your job while you still have one. If you're unable to extend the very basics in hospitality to the many individuals you encounter throughout your work day then perhaps this job isn't for you. People on vacation want to feel welcome and not like an unwanted guest.

"Overcharged my card $200"

1
28/04/2018

My hotel stay was suppose to be $40 because I had earned some travel cards through the rewards program. The hotel front desk put a freeze on $240 of my checking account and told me I was mistaken when I told them they froze that amount. The funds were held in my account for most of a week until I had my financial bank put a force release on the money. Then the final charge on my account was incorrect (charge $89 instead of $40.) I spoke to the front desk Manager, Kim, multiple times and while she attempted to be helpful what she was telling me was not at all what I could see in my account. This was such a hassle that I will be switching my membership and rewards to a different hotel chain.

JHMRDO, Guest Relations Manager at Best Western Plus New Englander, responded to this review
Dear Lilybethbrown, Thank you for taking the time to fill out your candid feedback of your stay at our Hotel. Please accept our sincerest apologies for over authorizing your card at checkin. As a hotel we always strive to exceed the expectations of our guests and we fell short of that this time. I hope you will not base your expectations of Best Western based on this experience and give us another opportunity to make it right for you.

"Not up to Best Western standards"

1
22/04/2018

Let me start off by saying that I can count on one hand the times I have given an establishment a bad review! I have traveled to 47 states and have stayed mostly at Best Western hotels with great experiences. I have Best Western Plus hotels booked for this summer at New Mexico, Grand Canyon and Las Vegas. I am a loyal rewards member. HOWEVER, the Best Western Plus New England in Woburn, MA was very disappointing! Front desk staff seemed uninterested in their job! Lack of friendliness, smiles and helpfulness. The pool water was very cloudy and dirty looking. Only one elevator was working for a 5 story hotel. Ice maker and soda machines were out of order (only one working was on 2nd floor). Heating system in room was set on metric (hard to set room temperature). Bathroom sink was dirty and there seemed to be blood on the inside toilet cover. Breakfast was horrible!! There appeared to be no one covering the area. There was no coffee. No bread, bagels, English muffins or anything else to toast. Only one waffle maker for a line of people waiting. Both syrup decanters were empty. Waffle batter was as thick as mud and almost empty. The counters were dirty and batter spilled all over. Tables to eat at were dirty and not being cleaned. Trash barrels full to capacity and no utensils. Orange juice came out as tinted water and the milk carafes were not on ice. I have NEVER seen anything this bad in all of my travels. Found out later that the young man who was supposed to be covering breakfast area was “in the back”. When he did come out to take care of the area, he was very unprofessional! Emptied the trash and then went to take care of food area without ever wearing any gloves. He had no uniform but wore only regular pants and a t-shirt with no name tag. Definitely not usual Best Western standards. Will no be staying there ever again!!!!!

BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Wonderful Weekend!"

5
13/04/2018

The Best Western Plus New Englander in Woburn, MA is incredibly conveniently located. It's right off of I-93 and a short drive from downtown Boston. You have easy access to the big city without all of the noise and hassle of actually staying in the downtown area. The staff was very friendly and quick addressing any requests I had. The rooms were very clean, featuring a super comfy bed, TV, Wi-Fi, coffee machine, refrigerator, desk and many more amenities. Free continental breakfast is offered every morning and is quite delicious (I even took some back to my room for lunch later in the day). There's a nice restaurant connected to the hotel as well and with your stay at The Best Western Plus New Englander you get 10% off of your meal from there. I had a wonderful weekend in the New England area thanks to The Best Western Plus New Englander and will definitely stay here again next time I'm in town.

"2nd visit"

4
08/04/2018

last time we stayed here 6 months ago renovations were taking place in the lobby area.It looks like they are now complete and the lobby area looks fantastic.Will certainly be staying here again on our next visit to Boston area

"Very disappointed - hotel has gone downhill"

1
26/03/2018

Even though the hotel was recently rennovated there were dirty floors, elevators, and cigarette butts inside the front entrance. Room next to ours had a group of people partying and smoking marijuana until early morning. Complained twice but they were not removed. Upon checkout desk staff did not apologized. Still waiting to hear from Best Western. DO NOT STAY HERE.

"Very good hotel"

4
17/03/2018

Needed a stop-over during business travel. This is one of the better Westerns. Spacious and quite rooms, well maintained. Bathroom lacked adequate towel rods, however. Courteous service. Ample parking. Complimentary breakfast, including eggs, waffles, bacon, breads, fruits and juices. Complimentary Boston newspaper, too.

"Good value and location, but ..."

3
07/03/2018

This is a newly renovated hotel with very attractive rooms, lobby, and breakfast area. The staff is very friendly and helpful. The location, fairly close to downtown, makes the hotel a very good value. The breakfast is good, including eggs, waffles, and all the other regular items. It's well presented in a very roomy and attractive dining area. I hope they get a TV installed in the near future. Our room was completely clean, new, attractive, and comfortable. The heat/AC unit in our room was wonderfully quiet. I'm sorry to say, they miss the mark on the small things, which makes the difference between an average location and an exceptional one. The deadlock on the door of my room was broken. The bathroom faucet, while not broken, didn't work well. The cable tv in my room went out every few minutes, although it did not seem to do it for all channels. There are no towel bars in the bathroom. This was more annoying than you might think. The lobby areas and entrances were dirty. The landscaping is littered with trash and cigarette butts. These are all non-essential things but they do detract from the experience. This is a "Plus" location, so my expectations are a little higher. I would stay here again, the essentials - breakfast, room, service, are good.

"Clean and good hot breakfast"

4
04/03/2018

We enjoyed our visit. The hotel was clean. There were plenty of places to charge your phone and electronics without unplugging a lamp. The hot breakfast offered a nice assortment of choices. The staff was friendly. We would definitely stay there again!

"Incredible Hospitality"

5
18/02/2018

Perfect location..not far from Boston - Yummy breakfast. The management and staff were wonderful. I would definitely refer friends and associates to this property in the future. Cant wait to see what the property will look like after the renovation.

"Great place to stay "

5
18/02/2018

Had a great night at the Best Western in Woburn MA only about 9 miles from Boston . I was in town for a business trip and needed a quick place for the night. The woman named Katherine who checked me in was super friendly and accommodating. The room was clean and fresh and the TV was state of the art! There was even a great Bar and Restaurant attached called Waxy O Connors with a live band playing. Since I was travelling alone this made the hotel even more accommodating. On Sunday Morning I was surprised by the plentiful FREE BREAKFAST, that was hot and delicious, in fact the orange juice was actually REAL, which I loved. Check out this beautiful view with the snow falling. I recommend this hotel to anyone traveling in the area, who needs a reasonable and comfortable stay.

"Great room, bad breakdast"

4
04/02/2018

The hotel is going through renovations. The room was updated and very nice: beautiful colors, comfortable beds, nice bath amenities. I heard no outside noise - great for sleep. On need to fix: bath shower when turned, would not turn off the lower faucet (told front desk and they promised to fix, but did not). They have nice heated pool, but the area around pool is still under construction and cold. The lobby is getting nice facelift. I hope the breakfast will get it too. It has too few choices now: a couple fruits, fat-free yogurts (not good), oatmeal (but with few add-ons), worst scrambled eggs ever (probably out of powder), no sausage, no berries. Staff is very nice. I would still stay here again if they get better breakfast (good eggs and sausages, berries, more pastries, whole milk yogurts).

"Decent hotel"

3
04/01/2018

We stayed here overnight on our way to a Bruins game. They are currently under renovation in the lobby. The room itself was good size. The chair in the corner was low and the ottoman was higher so it made it awkward to sit in. The most disappointing part was breakfast. They didn't have cereal and the only juice was orange juice. The toaster had a big sign saying not to touch the settings and my toast came out too dark for my liking. The scrambled eggs tasted really salty. I had a vanilla yogurt, but it was a little on the warm side. They had muffins, but it looked like they were all blueberry. Hopefully their breakfast will be renovated along with their lobby.

"Good hotel worthy of money"

4
03/01/2018

It was my 1st time to stay in Best Western Plus, New Englander, Woburn, MASSACHUSETTS. The room is clean and the bedding is comfortable. My son and I especially love the modern design and decor in bedroom. Breakfast is excellent with a variety of choices including fresh fruits and hot items. The internet connection is very fast. The renovation is going on and make the noise and produce dirt. Overall, It is a good hotel worthy of money.

"Very poor heating system"

3
27/12/2017

The rooms we're clean. Front desk staff very friendly on check in and check out. The heating system was not easy to use, and after three day's we were still not happy with it. We could not get the blower to turn off when it was not in the heating mode. We did tell the front desk people , and they said they were having problems with it.

"Great Value for Money"

4
04/12/2017

Overall great value for money. Stayed here before about 18 months ago, recent refurbishment works made rooms look far better. Onsite swimming pool and Gym greatly enhance the experience. Only problem experienced was automatic de-activation of room key which meant coming back all the way to reception to re-activate

"Excellent relation cost/benefit"

5
03/12/2017

Our room was always spotless. The rooms was completely renewed, it had very comfy beds and modern bathroom. The hotel provided us from its coffee room for us to have a small meeting with colleagues who live nearby. The owner, Mr Patel, and his crew were very gentle and took really good care of us. I do recommend the hotel!

"Human thermostat"

1
24/11/2017

If you like to live in a construction site and have cold air blowing into your room all night jumping up and down having to be the thermostat this is is your place. The staff does the best I can to deal with the circumstances that they have to offer you

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear michaelmO156DA, I wanted to thank you for choosing our hotel during your recent stay. I appreciate the feedback regarding the climate control issues and we will have our engineering team address them. We are working to build a new modern breakfast area and expanded lobby with mixed use spaces and a sundry shop. While these renovations can a challenge, it is with the ultimate goal of delivering an improved product and experience going forward. We hope you will come back to experience the transformation. Best Regards, Evan

"NOT 3 1/2 Stars"

3
24/11/2017

I got booked at the Best Western New Englander by a name-your-price service. I supposedly booked a 3 1/2-star hotel but as soon as I walked in, I knew it wasn't. The property outside is desolate and inside, the check-in was bland. The same could be said for the rooms, generic decor, (nothing like the picture btw), small size and small bathrooms. It was depressing. I called the name-your-price service, told them this was not a 3.5-star hotel and other sites had it listed at 2.5. They researched and agreed, letting us cancel our stay there. Regrettably, the next time I booked through this same name-your-price service, we got the same hotel. I cancelled that stay as well and now can't trust that service, at least in the Woburn area. I was surprised to see Trip Advisor also had this as 3.5 stars. It is a serviceable hotel, but it is a solid 2.5 stars. The hotel was under renovation, but I'm not sure it will improve it that much.

"Very Happy for such a low price"

4
20/11/2017

My family and friends decided to do a weekend away (kind of last minute) to Boston, MA. We paid $98 per night which is very cheap. We read the Trip Advisor reviews and felt confident. We were all happy with our stay. Staff was friendly and helpful. Rooms neat and clean. Boston main attractions were just a short 15 minutes away. The breakfast was also very decent for the price. We didn't have time to use the indoor pool but we saw other children and adults using it and it looked like fun. There were some renovations being done on a section of the lobby but it did not affect us in any way. I would definitely recommend this hotel to families who like to save money, and still get a good night's sleep in a clean, comfortable room.

"Loud and Dirty"

3
20/11/2017

This hotel is currently being remodeled, though no one told us that before we checked in. There was so much dust and banging during the day, it was impossible to relax. Also, the breakfast area was not cleaned up between guests eating. The tables were always dirty.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear yolandah415, Thank you for staying with us during your recent visit to the Boston area. I apologize for the issues you experienced regarding the renovations of our public spaces. We are almost finished with brand new breakfast area and renovated meeting rooms. We hope to have a lobby refresh completed by year end as well. We look forward to being able to welcome you back to our newly renovated hotel on your next visit to the Boston area. If you have any additional concerns please reach out to me directly at the hotel. Best Regards, Evan

"Do not advise"

2
15/11/2017

Very disappointed by the quality of the service The proposed services are not up to a 3.5 stars Hotel in traveaux, very dirty and very noisy No bottle of water available yet the hotel is rated 3.5 stars Unpleasant staff, authoritarian and not welcoming The night of Monday to Tuesday I went down to the reception because I was hyper thirsty and I wanted a bottle of water, the home agent barely spoke to me she was rather sleepy. Every day we had to go back and forth on the construction site Really not relaxing. I do not recommend this hotel as it is in work. I am really disappointed with my stay. I should never have booked this hotel and I ask you to refund me, because this hotel does not deserve to be sold to customers

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Wadle56, I want to thank you for staying at our property during your recent trip to the Boston area. I am disappointed that we failed to meet your expectations and apologize. We strive to provide a positive and welcoming experience at our hotel everyday. We are currently in the process of creating a newly renovated breakfast space and lobby to better serve our guests. We hope to be able to welcome you back to our hotel during a future visit. Please reach out to me directly at the hotel to discuss any specific issues or concerns you may have. Best Regards, Evan General Manager

"Weekend Escape to Salem/Boston areas"

4
13/11/2017

Excellent hotel close to Salem and Boston activities. Great location for restaurants and other related activities with wide selection. Hotel was very clean and comfortable facilities (pool/fitness area) Great shower and super friendly staff,

"excellent stay...good business hotel"

5
10/11/2017

rooms are very nicely renovated, and the lobby was under renovations..but I am sure it will be as good as the rooms. Hotel has nice bar and restaurant also. nice fitness room to work out as well. close to boston, and highway 93

"Not the Best Best Western"

2
05/11/2017

Under renovation, and looked pretty seedy.....staff perfectly nice....My wife and I needed a place near an event we were attending for one night. Toilet in our room seriously unclean....Had to ask the desk to send someone in to handle matter....left a very bad impression.

Teresa F, Operations Manager at Best Western Plus New Englander, responded to this review
Thank you for your feed back regarding your recent stay with The Best Western Plus New Englander. My apology for the issues you encountered. I can assure you they have been addressed. We take our guests comfort and satisfaction very seriously. I hope you will give us another chance to go above and beyond your expectations. If can be reached at 781-935-8160 if you would like to give me a call.

"Warm hotel that was clean"

5
04/11/2017

We needed a place to stay when we lost our power for a few days. This hotel is clean and so friendly. For the price you pay with breakfast and parking. I have stayed here a few times and would go back in a heart beat

"Outstanding Visit!"

4
01/11/2017

Thanking the Best Western Plus Woburn, MA for their support in remembering our military fallen by opening their door to our Gold Star Families with a great rate and a restful stay. If you are traveling to Boston don't miss the opportunity to visit this outstanding property, clean updated rooms, expanded breakfast and located in close proximity to the Greater Boston Area with amazing historic heritage.

"Salem Trip 2017"

3
23/10/2017

Overall experience was satisfactory. The restaurant attached was very nice, good food, good band and good craft beer selection. The room was clean and bed comfortable but the room was much smaller than appears on website. The lobby area was under construction which was really a mess. It made getting breakfast very difficult because there was not enough seating area and very crowded. The staff could have done a little more to keep the lobby area cleaned up and organized.

"Positive Place"

4
18/10/2017

My friends and I enjoyed a day at Salem, MA and had booked a few rooms prior to our trip. The staff was wonderful, the hotel even while being renovated was very clean and the rooms were very comfortable and well stocked with the amenities listed in the brochure. Fine hotel and will be returning again

"Very nice room"

4
13/10/2017

In addition to a large bed the room had a desk, two chairs, two night stands, refrigerator and lots of lights. They did not have a microwave but they did have coffee and hot water in the lobby. In the morning they had breakfast. There is an Irish Pub attached and we had a good dinner there. The people working in the hotel and the pub were nice.

"Nice place, noisy neighbors"

3
12/10/2017

Although the rooms were nice, the doors are very loud when they close. I happened to have very active neighbors who were in/out of their rooms way past 12:30am. Instead of getting rest, I was very tired the next day for a long trip back home from vacation.

"Nice for the price"

3
11/10/2017

Easy driving with access to many locations. Great restraints within walking distance. Room was comfortable and quiet. Hotel under construction making accessibility difficult. (Uneven floors tiles). Breakfast was good but space was limited. ( they are working on that)

"Poor Service"

2
05/10/2017

I am a Diamond card holder for this hotel chain. This is the worst experience of any Best Western that I ever had. I am sure when the renovation is complete it will be better. Hopefully the staff will get better training soon. I hope that they make some changes so that this post is irrelevant. Beds were comfortable and the rooms were nice. The hallway smelled off as did the rooms.

BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Visit to Boston"

4
05/10/2017

We stayed here and took uber to downtown Boston instead of having to do parking. The lobby was in middle of remodel but room was really nice and clean! Would stay here again! There is s really cool Irish pub right next to hotel also very convenient!!!!!

"Never ending Renovations"

2
03/10/2017

First of all ... Finish the renovations! It was VERY clear that these have been going on for way too long and no action has been taken in the main guest areas for some time. Our room may have been 'updated' but it was most certainly not renovated. The toilet paper holder was coming off the wall; the bath tub had a rusted spot on it; the hook on the bathroom door was not affixed so every time you hung something, it came off; the fan on the air conditioner would not turn off (even after calling someone to come look at it). It would only shut off if you put the heat on which we did not need since it was over 30 degrees Celsius outside but because the fan never shut off it made the room very humid/damp; our bed was missing the top sheet 2 mornings; there were more hot and cold zones in that hotel than any I've experienced before; the only time there was any FRESH selections for fruit at breakfast just happened to be the morning there was a bus tour there; and there was a funky smell in the carpet in the hallway on our floor. NOT worth the money they charge each night. Plus to get into Boston, you have to drive to the train station, take the train into North Station THEN walk or take the subway to where ever you are going. Not convenient nor worth the value if you are thinking if staying here and going into Boston. I would not stay here again and I would not recommend to anyone I know to stay here.

BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good price and location"

3
02/10/2017

Obviously during any renovation the appearance will suffer. But the staff was pleasant, responsive and professional, and that makes a big difference. Any included breakfast will normally not make your stay any better...it was sufficient, and that is fine. For anyone who knows hotels, locations and rates in the Boston area, this is a very good deal.

"WIll be a great place once the work is done."

4
02/10/2017

Stayed last year, and enjoyed the hotel despite the work going on. Went back to see not much progress on the lobby area after a whole year. Hope to be done by December. Still a good hotel; clean comfortable rooms, simple breakfast that gets you going. Waxy's up front is a great pub for after work. See you guys next year to finished hotel (fingers crossed).

"Awkward management"

3
24/09/2017

This BW+ was going through some lobby renovations... Rooms were OK, breakfast likewise... Hardly a BW PLUS, thou... The most memorable detail was the LACK of simple courtesy of the front desk management. Patrons went away with a distinctive feeling of NOT BEING WELCOME here. ANY hotel best fix that...

"Finish the renovations!!!"

4
24/09/2017

Main lobby is under renovations as are other portions of the hotel. Room was all new and perfect!! Ask for a renovated room. Do not stay on the first floor as it appears to have had water damage! Best Western - please just arrange to close and finish quickly rather than dribble the repairs!!

"Beautiful placw"

5
23/09/2017

Hotel was recently remodeled and is very nice. About 20 minutes north of Boston. Free parking, free breakfast, and free wifi. Much cheaper than downtown Boston hotels. We would definitely come back and stay here again.

"Good"

4
22/09/2017

Was a clean place and staff was good, internet was slow and you have to sign in every couple of hours. Overall good. Pillows to soft, bed too hard. Shower head not very good, no water pressure. This is all

"One night stay on way to Boston Airport"

4
21/09/2017

We stayed one night before an early morning flight out of Boston. Keep in mind, while this hotel is 20 minutes from the airport at certain times, it took us about 1 1/2 hours to get to the airport on a Wednesday morning around 7am. Rush hour traffic was crazy. I would NOT recommend staying here if you are hoping for a quick ride to the airport during the work week. The hotel was very nice. Seemed clean and freshly updated. The rooms were large (we had 2 queens). Our experience was quiet rooms, they had a fan on the AC unit that could run to drown out noise. We had to wait about 30 minutes to check-in. Management acknowledged that they were understaffed (only 1 person working), but the girl working said it had been like that for 2 weeks. Hopefully management will resolve this issue for their guests.

"Good clean hotel"

4
20/09/2017

Recently renovated and more going on - messy construction going on in the lobby area, but no noise associated with it so it's not so bad. Nice pool and free parking is nice. Internet is super fast and was a real plus. Rooms are very nice and have a fridge.

"Stay"

3
05/09/2017

They are still on renovation. But it's good place to stay and the hotel is close to Boston (15min). If you are a family your children can enjoy the pool but don't be picky at the end of day the pool is a bit dirty.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear 304kassimb, Thank you for your comments. We appreciate you choosing our hotel during your most recent stay in the Boston area. I hope that we can welcome you back in the near future.

"Noisy"

2
05/09/2017

Noisy hotel. Room doors squeak loudly and since there is an Irish pub attached to the hotel, guests open and close doors till very late at night. Don't know why this hotel belongs to the category "Best Western Plus". It is very average. The only positive aspect is the location, quite close to downtown Boston (only 15 minutes) by car.

BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Value, Outside of Boston"

3
30/08/2017

After looking at the high prices of hotel rooms in Boston, we decided to stay outside of the city in Woburn. This Best Western had a much better rate, and our room was clean and comfortable. The breakfasts in the morning were great for saving money on our trip - and it was nice that there was some variety every morning (we stayed for about 5 nights.) Get down early though; as it does tend to get busy fast. They are currently renovating, so the new breakfast area should be bigger. The only negatives we encountered was that we had no access to a microwave in our room, and our fridge would only work sometimes. Also, we were woken up to fire alarms at around 2am not once, twice, but THREE times during our stay. Going outside in your pjs in the middle of the night 3 times was not a fun experience!

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Jennie N, Thank you for your review. I want to apologize for the issue with the fire alarm, we have since corrected the problem and appreciate your understanding. You are right about the size of our breakfast room, the renovations you saw taking place were to construct a new larger breakfast area. We hope to be able to welcome you back to Boston with or renovations completed we are sure you will be amazed by the changes.

"Alvina and fellow staff"

5
26/08/2017

We booked our stay for an overnight from 8/24/17-8/25/17 & we are so glad we did! What set the tone for me, was the way your employee Alvina at the Best Western New England, greeted my family and I at the front desk. Alvina was smiling, very friendly and genuine with a sense of humor. She made the registration process seamless and made us feel at ease. Between her great attitude, the beautifully renovated room and breakfast, we will definitely book again. When we were foraging for late night snacks (lol!), the young lady who's name I forget but was there around 11pm, was nice in explaining where we had to go specifically to get to the vending machines. I don't know about anyone else, but I appreciate someone who can be cordial that time of night. Even our checkout was great with Kim Kelly and Allison. Great prices, great rooms, pool and great employees made this one stay to remember.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear 378mariamas, Thank you for your kind words, I shared your comments with Alvina and the staff and they were flattered. We appreciate you choosing our hotel to welcome your family. We look forward to welcoming you back on your next trip to the Boston area.

"Very Nice Stay"

5
24/08/2017

We arrived a day early but that was not a problem for the front desk. They got us in a room even at the price that I booked the other 4 night for. Very easy to find and the location was in a good location for the activities that we were there for. Rooms were very clean and updated. The breakfast area was small but they were working on a bigger one while we were there. Very nice front desk and very helpful.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Sbeck88, Thanks for the feedback that you have provided. We are glad you enjoyed your stay with us and, we look forward to welcoming you back during your next visit to the Boston area.

"Small rooms & dirty"

2
23/08/2017

- Hotel was extremely dirty - The smell of the carpet would drive anyone back out the door - Guest rooms are nice but are small and not meant for family stays - Breakfest was basic at best - The staff was not friendly

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear 774hotelreviewer, I apologize that you experienced issues during your stay. I was hoping to speak with you and get some more information about your stay.

"Not up to expectations"

2
20/08/2017

This hotel allows smoking on the grounds within close proximity to the hotel. This caused the fire alarm to go off at 1:30am chasing everyone outside for 30 minutes. The breakfast area is usually overcrowded because it is too small. There is no on site laundry facilities and the vending machines are only accessible through an exterior entrance to the attached bar.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear christopherhE8439RA, I wanted to apologize for the issues that you noted, I did want to ensure you that we do not encourage smoking near the building and the false alarm you experienced was triggered by a faulty sensor which has since been replaced. I will look into the other issues you have noted, and use the feedback to better educate the staff. Please feel free to contact me if you would like to share anything else about your experience.

"Great staff, great indoor pool, expanding the breakfast area"

4
17/08/2017

This hotel is an affordable place to stay just outside of Boston. There is free parking, wifi and breakfast. We did not travel during high traffic times and so it took us only 15 minutes or less to get to downtown. The indoor pool was huge, had a great deep end and was one of the nicer pools that we've seen in a hotel. The front desk staff was extremely courteous and helpful, not only with directions, but also with great advice on restaurants and the best, most cost effective places to park in the city. Unfortunately the breakfast area only had 8 tables ( and 3 of them were just for 2) for a 5 floor hotel, however they are currently constructing a larger area that will accommodate more people. The breakfast items were good but a bit inconsistent. Every day there were eggs, a meat, pastries and waffles, but some days yogurt, oatmeal were available, and some days the sign was there but the items were not. Being on vacation, we appreciated that the breakfast went until 10am. The rooms were a good size, very clean and the beds were comfortable. The flat screen TV was nice, although neither the channel guide in the book nor the separate laminated channel guide matched the channels on the tv. The shower was huge and the trade off was that there was very little counter space in the bathroom. It wouldn't have been an issue, although there was a weird lack of towel bars & hooks which could have helped. (We have toiletry bags that can be hung). The modern decor of the lobby and the rooms was very nice. Overall it was good and i would definitely stay here again.

"Nice hotel"

4
14/08/2017

I think the ac in the actual building was out, the lobby and breakfast areas along with hallways were very hot. The rooms are thermostat controlled with its own unit so the room was fine. Breakfast area was under construction so it was a tiny room they used in the meantime. Overall it was a decent stay after a long trip in Boston.

"Enjoyable Stay"

4
13/08/2017

I always, where possible, stay at a Best Western Hotel. Room and sleep was good. My only disappointment was with some of the other guest who threw their water bottles, soda cans, empty cigarette packs, etc. in the grass and parking lot in back. The staff promptly picked the items up. People should treat hotel property like it was their own. RESPECT!!!!!!

"Nice but ..."

4
11/08/2017

The hotel is clean but the lobby is way to hot. The room is nice but I have found that most desk clerks don't bother to read any special requests. I ask for a 1st floor room if possible because my husband uses an oxygen machine. I not only ended up on the 3rd floor but at the far end. I am capable of hauling all of the medical equipment we travel with but the walk down the hot hall to the far end is hard on hubby. So now if there is an emergency Hubby will have to walk down the stairs which is a danger to him and othets. As my reservation was made many weeks ago I don't see why my requests couldn't be honored.

"Decent hotel for one night "

4
08/08/2017

Stayed here for a night on our way to the Rhode Island shore. The room was newly renovated and clean. Comfortable beds and modern bathroom. The pool was decent enough for the kids to have fun. The breakfast area was small but they were still renovating that area. The city it is located leaves little to be desired but if you have to stay in the area, I'd recommend this Best Western.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear U_Anti_Dentite_Bstrd, I want to thank you for your kind words. The housekeeping staff works hard evryday to ensure the guest rooms are clean and comfortable. I will pass your comments along. Please visit us again during your next visit to the Boston area.

"Nice room"

3
30/07/2017

The hotel was being remodeled so exterior was not in the best condition. The lobby and breakfast area was also in transition. The rooms were very nicely renovated. The location of the hotel was close to the interstate and because of Boston's traffic issues it was difficult to enter and exit the property.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear terrymW3558EG, Thanks for the feedback that you have provided. We are excited to be able to offer a new and improved breakfast area and lobby when our on going renovations are complete. We look forward to welcoming you back during your next visit to the Boston area.

"A Nice Place to feel at home"

4
29/07/2017

I recently enjoyed out stay at the Woburn Best Western. Except for a little pool odor and basic wiping down of front lobby and entry way it was a great deal and a even better breakfast. I will go again.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Saoire11, I wanted to thank you for sharing feedback about our hotel. I apologize for the condition of the front desk. We are working to renovate an expanded breakfast area, cutting concrete walls has had the by product of quite a bit of dust. We look forward to welcoming you back when these new spaces are fully opened.

"College visit in Boston"

5
28/07/2017

We had a scheduled visit to a Boston university and had no idea of the area. Found many hotels in downtown area, but all were very expensive for one night. As a rewards member of Best Western checked out local facilities and the one in Woburn proved to be an excellent choice for location as well as price. Facility was undergoing lobby renovations but otherwise had a good appearance. Traffic was a problem, but that is everywhere it seems in the NE area. Overall this was a great choice for us.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Ray D, Thanks for sharing the comments about your recent stay. We are glad that you enjoyed your family's visit to our hotel. We work hard to provide an outstanding guest experience and appreciate your feedback. We hope that you will come back soon on your next visit to the Boston area.

"Nice hotel not far from boston"

5
27/07/2017

I decided to stay here because I love the Best Western plus brand and the price was far cheaper than staying in Boston city center. We were 7 miles from Boston and was an easy drive as long as you weren't traveling during rush hour. Rooms were very nice, breakfast was good (waffles, eggs, fruit, yogurts, cereal juice). We were here July 8 2017 for four nights and our rate was 150 per night compared to 400 in Boston. No fee for parking. I am a travel agent and have stayed in hotels all over the world. I would stay here again.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Valerie1948, We appreciate the kind words that you have shared about our hotel. We have been working hard to improve our breakfast experience and are glad you enjoyed it. On your next visit we hope to have our newly renovated breakfast room to further improve the overall experience. We look forward to welcoming you back to the Boston area.

"Newly Renovated and Convenient to Boston"

4
25/07/2017

Stayed here on a recent trip to Boston where I was doing some work. The hotel has been recently 'rejuvenated' (their word) and looks very modern and clean. The room was spacious and the bathroom was a good size. I was a little intrigued by the lack of towel racks or hooks in the bathroom, but they're still working on the hotel, so maybe they just haven't gotten to it yet. Overall, it was a comfortable, friendly place to stay and I'd certainly stay there again.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Jon L, Thanks for your kind words about our hotel. We have worked hard to update the guest rooms and are currently working on the public spaces. You will be happy to know the towel hooks are in the process of being installed. Thanks to guest feedback like yours we are striving to improve the hotel. Thanks for staying with us and we look forward to welcoming you back to the Boston area.

"No shuttle - very difficult location"

3
25/07/2017

This hotel advertises a shuttle to the train station that does not exist. We booked based on the ability to take the shuttle to the train station to avoid Boston traffic. We were forced to use Uber to connect with the train station and as a result our holiday cost us an extra $80/90. Not what we had planned or hoped. Very disappointed. The hotel itself has nice big rooms that are well furnished.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear 811lorrainek, Our hotel appreciates your feedback. Previously the hotel had a shuttle and that amenity was supposed to have been removed from the online booking sites. That seems not to have happened correctly and we apologize for the confusion this may have caused. I will email you personally and I hope you can share your booking method with me so we can both update the information listed and help resolve the service failure you experienced.

"Exceptional hotel"

5
24/07/2017

You walk into a beautiful room with decorative furniture and complimentary lemonade and from 6-10 they have breakfast. Check in time is 3 and check out time is 12. The staff is exceptional and very helpful. The room was clean and and the price was very affordable. This is a four star hotel and I would recommend this establishment

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear michaelaO2833DI, Thank you for your kind words. We are flattered by your review and want to thank you for staying with us. I will pass your words onto my staff. Best Regards

"Nice enough "

4
22/07/2017

Room was clean. Front desk was nice. Breakfast was good. The hotel is remodeling which is good. Some areas can definitely use an upgrade but overall nice place. One thing I don't like is that the outside doors are not locked. Not safe really. But nice enough otherwise.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Thank you for your review, We appreciate the kind words you shared about our property. I apologize for the situation regarding the side doors, as part of the on going renovations the locking system was changed and those locks are due to be upgraded. We look forward to welcoming you back on your next trip to the Boston area.

"Great stay"

5
19/07/2017

This was a great stay to finish our New England vacation. Beyond our expectation. Even has an Irish pub on property. Good food and an easy walk back to a relaxing stay this is located so close to Boston Logan airport it is ideal for anything you want to do in this area

"Very helpful and economical hotel."

5
17/07/2017

We were looking for an affordable hotel near Boston. This was it. They were extremely helpful about how to manage in Boston and how to get back to Canada and manage a hike while doing it. Room was clean and comfortable. They allowed me to leave my car there free while we took a week long cruise. Kudos to the staff and management.

"Boston Bound"

4
13/07/2017

Hotel was pretty nice. Beds were very comfortable. Bathrooms needed an extra shelf and a hook on the door. Employees were all very helpful. Two very good restaurants just across the street from hotel. Not too far from the Transit stop to take the train into "Boston". Do not try to drive into Boston, use the transit system.

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear sharonsD9943PZ, I wanted to take a moment to sincerely thank you for choosing the Best Western Plus New Englander during your recent stay in the Boston area. We strive to provide excellent guest service and appreciate your kind words. Your feedback regarding the robe hooks is valuable, and because of suggestions like yours we have begun installing hooks in all rooms. An item that was overlooked in the recent renovation. We hope that you will visit us again when you return to Boston. Best Regards, Evan General Manager Best Western New Englander

"Great place to stay near Boston"

5
12/07/2017

Clean rooms, tasty breakfast with stay, helpful/ friendly staff, wonderful pool, coffee/tea 24 hours per day. Very comfortable spot to stay a few days just outside of Boston. We did the FreedomTrail , dinner and Oralian Gelato in the North End is a must !

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Sandy, I want to sincerely thank you for choosing the Best Western Plus New Englander during your recent stay in the Boston area. Our housekeeping team works incredibly hard everyday and we thank you for the compliment regarding room cleanliness. Breakfast improvements have been a recent focus and I am glad you enjoyed some of our new offerings. We hope that you will visit us again when you return to Boston. Best Regards, Evan General Manager Best Western New Englander

"Good location"

5
12/07/2017

Good location, excellent hotel with friendly staff. Good breakfast too. It is close to the high way, and it cost 1/3 of an hotel in Boston. Travel time to Boston 10 minutes. Easy to find parking in the city for 16 to 20 dollars

Evan_NewEnglander, General Manager at Best Western Plus New Englander, responded to this review
Dear Ursula J, I want to sincerely thank you for choosing the Best Western Plus New Englander during your recent stay in the Boston area. I will pass along your kind words to our team. We have been working to improve our breakfast and are glad you enjoyed!. We hope that you will visit us again when you return to Boston. Best Regards, Evan General Manager Best Western New Englander

"East coast vs. west coast"

1
11/07/2017

Two months ago we drove along the west coast, staying at quite a few Best Westerns that were quite clean and charming, that completely changed our perception of Best Westerns. Unfortunately east coast Best Westerns are very different. This hotel was dirty, and our room very overpowering curry-ish smell. The furniture was in bad shape, and in my dad's room the shelf under the sink collapsed and he reported the problem but it was never fixed. Service was poor, like they were doing you a favor to even speak with you. The complimentary breakfast was sad, and the poor lady who kept the food area stocked was the only pleasant hotel staff we encountered. Also the pool was tiny and not well kept.

"Great"

5
09/07/2017

Room was so clean staff was excellent I was surprised or the great and big breakfast varieties they had and everyone was so nice polite I would definitely recommend thos hotel to anyone and the price was fantastic

"good stay"

3
05/07/2017

My experience was good during my stay at Best Western. over stay was only at night and we checked out early morning after breakfast. Everything was good but still it is under remodeling process. May be it would be good after its all done.

"clean and spacious"

4
01/07/2017

Very nice newly renovated spacious room w/ modern décor. Comfortable beds. However, their breakfast was very limited. They called it “full” because they had scrambled eggs and sausage. Unfortunately, eggs were rubbery and practically uneatable. They had just one kind of jam – grape, which happened to be the type we did not like. We stayed there 2 nights and second day we ate breakfast at the restaurant just across the street.

"Rude staff"

1
30/06/2017

Wouldn't stay here again. Very rude and unwelcoming staff. They sit outside and smoke and do nothing. Rooms small and outdated and dirty. Definitely not worth the Money. Do NOT STAY HERE. Nothing but headaches from check in to check out.

BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"hotel review"

5
30/06/2017

Very good hotel to stay at. Location is excellent to go into Boston. Hotel clean and people were very helpful and kind. Italian restaurant across the street had very good food. The decor in the hotel is very nice

"Like the location.Near the Fwy entrance."

4
28/06/2017

The hotel was our last one in our trip and we were satisfied w the service,the room and the location. However when we asked for extra luggage rack it was not done.We just made way with what was in the room.There were 3 of us .Also there are no towel hangers in the bathroom.So hard esp if we want to save the towels to help the environment.

"Not Good for Business Travel"

3
27/06/2017

Need some cable news channels. Excellent HD TV's though. The Breakfast was good with good mix of people. Everyone seemed happy. Night Time Access open with no locks on side door. They have a odd habit of only booking Tuesday and Wednesday as a block.

"Nice and convenient, but lousy breakfast."

3
25/06/2017

Our rooms were nice enough, and just opposite the fitness room which we used every morning, so that was nice. The indoor pool area was also nice with close to perfectly heated water. But I must say the breakfast was a great disappointment. Both the fact that all the utensils and plates were plastic and paper and the selection was simple horrendous. Apart from an "oatmeal soup", it was hardly possible to find anything healthy on the menu. I don't like to start the day on sugar and cakes, I like to start the day on nutritious foods that keep me going until lunch. The staff are quite nice and friendly though - which also is important to me.

"Good location, close to city. Value for money and decent breakfast"

4
25/06/2017

Location of hotel very convenient. Easy to get to city and airport. Decent price with breakfast included. Worked out cheaper than most downtown hotels. Got few good restaurants nearby which we used quite frequently during our stay. No noise. There are direct bus services to the city (3 stops via highway)- very convenient and cheap and best thing is the drop off point is adjacent to hotel premises.

"Can't Breathe"

2
23/06/2017

My bill was switched with a family member I was traveling with. There was too much cigarette & marijuana smell. Hotel staff wasn't concerned enough, about the smoking smells. Breakfast was horrible, wet down at 6:30 no more potatoes left, staff never replenished, I waited 45 min.

"Surprised about the "new" Best Western"

4
18/06/2017

First time in a long time that I stayed at a Best Western Hotel in the USA. I still had the old Best Western image in mind when i booked the room. I mainly booked it because of a 2 day seminar at this hotel. I have to say that I was positively surprised.

"Great Stay"

5
13/06/2017

night before I stood at a Hilton in Times Square and was horrible. This place not so far from Boston was perfect! Thank you for the perfect night with my family. New, Clean, & Peaceful. Definitely booking again.

"Pleasantly surprised"

5
13/06/2017

Was pleasantly surprised with the wonderful service and value of this hotel. On the up side, the location is right off highway 93, the staff was very helpful and courteous, the room was very clean and comfortable and the breakfast was good and plentiful. The only negatives we experienced were that only one of the elevators was working and our room cards had to be reissued twice during our 4-night stay. Would highly recommend this hotel!

"Highly recommend"

5
05/06/2017

We had a wonderful 3 night stay here! It's within about 10 minuets from the city and just down the road from everything you might need (gas, donuts, McDonald's, pizza, etc) the hotel has Waxy Oconnors attached to it. Waxys is a wonderful Irish pub with great decor and fantastic food and atmosphere. The room was beautiful, very clean, fresh, and spacious. Would highly recommend this hotel to anyone visiting the Boston area. We will definitely be back!

"Convenient to Boston, probably good for families"

3
31/05/2017

Hotel does not have efficient breakfast service. There is very little seating and food items are not replenished in a timely manner. Rooms are comfortable although doors leak light around the edges. Looks to have a nice pool. There were notice boards showing proposed upgrades. They need to be done soon. We were told that the sleeping rooms had been refurbished and now the public areas would be done including more breakfast seating area. The hotel is very convenient for getting to area attractions.

"great experience"

5
30/05/2017

great 3 night stay at this extremely clean, comfortable, and friendly hotel. Beds were super comfy, staff were super helpful, and friendly, check in and check out could not have been easier, parking was plentiful, amenities were great. Overall great experience, especially for the price, would definitely stay again.

"Absolutely Wonderful"

5
27/05/2017

We checked in with our dog for a two-night stay and the hotel was great, the rooms were clean and the beds were super comfortable. It's a great place if you have a dog traveling with you since they have a nice lawn out in the back of the hotel for them to run around, as long as you clean up after them, and there are many great dog parks withing 20 minutes of the hotel. If I need a hotel in the area I will absolutely go back!

"Decent Place"

4
23/05/2017

We stayed for four nights as a family and the rooms appeared to have been recently decorated. They were very nicely done, clean and everything worked well. My only criticism would be the very small breakfast area but I'm not sure the hotel could do anything about this. It's a great place to base yourself in that area and the attached bar, Waxy O'Connors does pretty decent food too.

"Very clean and quiet"

4
23/05/2017

Stayed here for 2 nights while attending a graduation. Both nights were fine....quiet, nice pool ..nice breakfast and warm cookies! It is located around 3 restaurants and they have one on site as well. The only problem getting here is the traffic on 95 and 93 which can be interminable at times. Took us 35 mins to go 8 miles at 3 pm on a Friday. Glad i don't have to travel this everyday

"Trip"

5
23/05/2017

Rooms were clean. Staff was very friendly. Breakfast was excellent. Location was excellent. Several different restaurants and convenient stores within walking distance. Restaurant was excellent and so was the staff

"Mass Lighthouses Night 3 Woburn"

5
21/05/2017

Picked this hotel due to it's easy access to Boston via the orange line train. Hotel was clean and everything in our room was in working order. Check in and out was a breeze. Breakfast area was large with plenty of both hot and cold choices. Great hotel.

"Nice place to stay"

4
23/04/2017

Stayed here while my husband and I did a "get away" for his birthday and our anniversary. Arrived around 1:00 p.m. and were pleased to find that we were able to check in that early. Staff was friendly and helpful. Overall the hotel was clean and comfortable. Coffee was always available in the lobby. Pool area was clean, fitness room was clean and didn't have that workout smell. Few glitches though: Only 2 machines, 2nd floor and 4th floor and the 4th floor was out of service so you had to go to the 2nd floor if you wanted ice. Housekeeping could have been better, restocked the toiletries with used bottles (replaced empty shampoo with 1/2 full opened bottle). We hung our towels the first day, indicating that we would reuse them. The second day we left them on the floor indicating would like fresh ones. We were out the entire day and it was obvious that housekeeping never came in our room (wet towels were still on the floor) and trash was never emptied the entire 3 days we were there. The staff at the front desk were very apologetic stating housekeeping was done at 3 and they don't know why our room was never touched. In their defence though, there is no room service request door hangar, just ease do not disturb (on both sides).

"Best Western, Woburn, Ma"

5
23/04/2017

I have always been pleased with Best Western. The rooms are large and clean, the beds comfortable, and the pool always much larger than most other hotels. The staff is courteous, helpful, and professional. The breakfast is excellent.

"Very nice stay at a reasonable price"

4
21/04/2017

Stayed here one night after touring Boston for the day. Very nice staff, friendly and helpful. Our room was very clean, no issues, you could tell it had been recently updated and they did a good job modernizing it. Beds were comfortable and lines were clean. We were on the first floor. Our boys enjoyed the pool, it was clean and well maintained with plenty of seating, pool towels provided which was nice also. Liked having restrooms right off the pool to use. Breakfast was pretty good, eggs, waffles, sausage, pastries, cereal, fruit, etc. and it was tasty, hot, and plenty of it. The coffee was excellent, and we've had plenty of bad hotel coffee. We didn't eat at the attached restaurant as the boys wanted pizza but the place looked packed, on a Thursday night, which tells me the locals like it so it might be good. We will definitely keep this place in mind for future trips to the area. The only reasons I didn't give it five stars was a small cleaning issue, grape in a cup at the coffee station in our room, people smoking in their room on our floor, and no exhaust fan in the bathroom, which is odd in my opinion, but otherwise a really good hotel.

"A very good choice for the Woburn area."

4
17/04/2017

This hotel is a very good choice if you are staying in the Woburn/Burlington, MA area. It is close to Rt. 93 and not far from Rt.128. Also close by are several restaurants and the Burlington Mall. I found the room & bathroom facilities to be immaculate and updated and the beds very comfortable. The staff is very courteous and helpful. My only complaint would be the breakfast offerings are not the same quality as the other Best Western hotels where I have been a guest. Luckily there is a Bickford's restaurant directly across the street where I'm sure you can get a good breakfast.

"Left Me Wanting More"

3
15/04/2017

I traveled with my mother and two kids for Spring Break and was looking for a decently priced hotel for a road trip. In general, the hotel was okay. The room was nice. It was clean when we arrived and the bed was one of the best I've stayed in. However, upon arrival the front desk staff seemed more into their phones than with providing information. My kids thoroughly enjoyed the pool area, but on the last day of our stay the room in which the pool was located became incredibly hot and we couldn't hang out there for long. The garbage in the pool area was never taken out and you cannot eat there despite them having nice patio tables in the area. Breakfast was terrible - plan on grabbing something light there like fruit or toast, but skip the hot stuff and go get a real breakfast elsewhere. I don't think the staff there cleans very well - my room was not cleaned and debris remained in public areas for days. For the cost, I guess it's okay but I would have paid a little more for a cleaner hotel. Location was good.

"My Stay"

4
10/04/2017

Overall was a nice place to stay. Was only here for one night. The bed was comfy. Bathroom was a little small. The restaurant was okay. The burger that i had was not that great but the service was good.

"Recommended!"

5
06/04/2017

The Best Western Woburn is great. Super convenient to Boston, only took us 15 minutes to get downtown. The rooms were clean and well furnished, the hallways were well kept up, and the staff was lovely. I would highly recommend this hotel to anyone passing through.

"Ok"

3
05/04/2017

Breakfast was ok but the does kept locking and had to keep renewing the room keys. Got irritating after a couple days. Never been to the new England area before this and would honestly not recommend coming here

"Best at Best"

5
05/04/2017

Great stay at the convenient and comfortable New Englander. Great price and staff. Room was spacious, and cozy. Bed was very comfortable too. The indoor connection to a local restaurant was nice - perfect way to avoid the cold, heat or rain and snow.

"Probably better by now"

2
02/04/2017

We stayed here in October and the hotel was under renovation. It should have just been closed for renovations, but no, it was left open. Our room had been recently renovated. Minor problem it had never been cleaned properly after the renovation. Grout wasn't wiped off tiles properly, etc. Major problem was we were not told the elevator was under construction and we were staying on the third floor! We were told it would be fixed the next day. It never worked in the four days we were there. It will be a nice place when it is done though.

"my stay at Best Wester Plus New Englander"

4
27/11/2016

A very pleasant stay with helpful staff and very nice room. Breakfast very nice with many choices. Does have a swimming pool too, a restaurant attached and gas stations very nearby. Offers free parking too and handicap parking very near entrance to hotel. Large parking areas. Many things to do and near Boston area.

"Will be great, once renovations are done"

3
23/11/2016

Staff was great, room was larger than expected and recently updated. Breakfast included and great variety, including true protein (bacon or sausage and eggs). Elevator was horrible, however staff was very apologetic and called for service.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Guest, I am sorry that the elevator was having issues but glad that my staff was so helpful.

"Good stay if everything was working"

3
23/11/2016

Would have given this hotel a higher rating had there not been so many issues surrounding their revovations process. Elevators was their major issue. Not working and we were on the 5th floor. The exit out of the hotel was VERY difficult to make into the highway. So many cars coming both directions.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Guest, we are sorry that your stay was not what you'd hoped. The elevator cabs are being replaced; the elevator repairmen took down one elevator and then something on the remaining elevator broke, which is what caused the problem. The elevator was back up the next day.

"Check All Amenities Are Working Before Booking"

2
20/11/2016

Upon arrival we found out that the hotel was under construction with only 2 floors of rooms available, most of the parking lot was blocked (it was being redone), the elevators weren't working, the fitness center was closed and the pool was out of order. We were told the pool would be up and running that afternoon; unfortunately it still wasn't working upon check out.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Guest, I am sorry that your stay was not what you'd hoped. I am curious, though; when were you here? All of these amenities are now up and running...

"Great Hotel"

5
14/11/2016

Great hotel with all new rooms with walk in showers. New fitness room,and they are renovating the pool. Excellent staff.Free hot breakfast was good. Irish bar/ restaurant right next door I will /do go out of my way to stay here.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for your very kind words. We look forward to seeing you soon.

"Excellent Location, Comfortable, Renovated, Free WiFi and Parking"

5
11/11/2016

Great location off highway; 10 miles to Boston, 5 miles to Harvard. Renovated just one month ago; we had third floor corner unit. Spacious, new towels, linens, mattress. Well appointed room. New fixtures in bathroom. Wifi was free and fast. Parking was very convenient, just outside door. Full American breakfast was excellent. Coffee and tea all day. 2 computers and printer available for internet and business printing. Friendly courteous staff. Pool was a bit cool but clean and nice towels. AC was quiet.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Anthony, thank you for your very kind words.

"Very nice updates & friendly staff"

4
03/11/2016

Hotel is undergoing major renovations, which we were not aware of when we booked. The night we stayed the elevators were out, which meant hauling luggage up to the third floor via stairs. The room we had was newly renovated & pretty clean, minus some kibble-looking chunks on the floor by the window. The shower didn't have any slip guards, so it was really slippery upon entering. I couldn't find the hair dryer & there wasn't any towel racks in the bathroom. All of these things were small annoyances & wouldn't keep me from staying here again. The size of the fridge was nice & I really liked the reading lights above the bed. The staff was friendly & I would stay at this hotel again the next time I'm in Boston.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time out of your busy day to write a review of your stay. I agree with you that it was not fun with the elevator out; I don't think we realize how dependent we are upon things like elevators until they are out.

"Stayed to visit Salem "

3
31/10/2016

The hotel is clean and the rooms are nice but I think things are kind of in disarray since they are remodeling. Beds very comfy, water pressure sucked. TV remote didn't work. One elevator was out of order and the other elevator was touch n go. Bar attached was decent and convenient to have there. It is close to Salem, only about 15 miles but with traffic getting into Salem in October it was about 30 min drive. Not bad at all for the price. Cheaper than other hotels near Salem.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking time out of your busy day to review our hotel. Glad that you liked Salem; it is a fun town. We are a little bit busy right now trying to get all of the renovation done before winter sets in. Thank you for sticking with us.

"No working phone"

3
25/10/2016

This hotel locate at the north of Boston is not a good choice for go early at the airport because the traffic is really bad in the morning. the service was not very good, the phone in the room was not working and they don't do nothing. The room was OK and the breakfast was OK too. I know they are in renovation but they need to take care more of their customers.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
I am sorry that your stay was not what you had hoped. Did you let the desk know that there were issues? Would you like to tell me more about what happened? I can be reached at 781 935 8160 x 131

"No working elevator!"

1
23/10/2016

They are renovating the first and second floors of this hotel. The elevator does NOT work. We are handicapped and not supposed to use stairs. We were told the elevator would be working the next day. It never worked during our entire stay. Room had been renovated, but they did not bother to even clean the wallpaper paste off the walls or grout off of the shower walls! Hotel workers were very kind, but, we would have appreciated the truth about the elevators!

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
I am sorry that your stay with us what not what you'd hoped. I am curious, though; the first and second floors are open. Am I missing something? Would you like to call me to discuss what happened? I can be reached at 781 935 8160 x 131

"good bang for your buck"

5
22/10/2016

We came to visit Salem which is roughly a 25 minute commute - all the hotels in Salem were booked. Stayed in room 312, was a king room, very nice & quiet for the most part. There were renovations going on but we didn't hear a thing, only saw supplies for it. Housekeeping seemed to make the most noise early in the morning with the doors slamming repeatedly, we turned the fan on to drown it out. The bed was super comfortable & the pillows were like clouds. The restaurant is very good, we went for dinner. Would stay here again if I was in the area.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Amber, thank you for your very kind words. I will check on housekeeping to ensure that everything is quiet in the morning. Thank you for pointing that out.

"Great place to stay in Boston area"

5
10/10/2016

This hotel is just north of Boston. It is currently having some remodeling done, but the rooms were comfortable and clean. The staff is extremely friendly and helpful and was able to give us a lot of guidance on getting around the area. It was very quiet and comfortable.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Bill and Brenda, thank you for your very kind words. I am glad that you found my staff so helpful.

"Work in progress"

3
06/10/2016

The hotel is being renovated so expect some mess. We had a newly renovated room so it was very nice. The shower was great! But there is not enough counter space or lighting in the bathroom. The breakfast was good. All the usuals, but with real oatmeal, not instant. There was a lot of confusion at the front desk. I might try this location again after the renovation is done. I hope their front desk staff gets their act together by then.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Brian, Thank you for taking the time to write a review of the hotel. You're right when you say that it can sometimes get busy at the desk; with contractors, landscapers, owners and guests, it can get interesting.

"Ok but need fine tuning "

3
06/10/2016

Stopped for the night. 1st and 2nd floors under construction. Stayed 3rd floor. Found ink pen, screw and women's panties on floor. Need more lighting in bathroom. Also hooks. Hair dryer only worked on high speed. Others complained of no hot water for showers. For us just took a long time.With time and extra effort can be a nice place to stay.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Linda, It sounds as if you had a few glitches on your stay. Thank you for looking at our best features. I will be following up with the housekeepers to ensure that no items are left in the rooms.

"Getting Kinks Out"

4
04/10/2016

Being remodeled and construction folks are in and out everywhere. We were on a remodeled room on 5th floor. Some new fangled drain cover in the shower that when water drips on it it pings like crazy, not a good idea. Also the shower does not have the new updated soap and shampoo dispenser used in all newer hotels. I hate those stupid shampoo and soap bottles. The staff was fine and the breakfast bar was way better than most.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Guest, your review made me smile; I, too, have noticed the ping if the water drips. I'm glad that you enjoyed your breakfast.

"Don't Let the Construction Scare You"

4
04/10/2016

Stayed 5 nights including the weekend. While I was out of my room for most of the days during the week. For those time the construction work was not a bother while I was in my room. When you were on the ground floor and out in the parking lot you did need to have your head on a swivel as a lot of landscaping work was going on. My room was renovated the décor was nice and modern. My only comment is they should be following up on their punch list as there were a number of witness marks in the shower stall from the installation that was not cleaned off an some of the hardware was not tighten. These were the only detractors from the room I could see. Wireless internet in the room had a great signal strength and speed. Free Hot Breakfast, not fancy, but very adequate to get you going. Waxy's next door is a pretty good pub, and you get 10% discount by showing your room key. Location is close to freeway, but be careful, large trees obstruct the Hotel's sign and you won't see it until you are right in front. Staff is great, friendly, helpful, and the rooms was well made when serviced. Look Forward to staying again.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Guest, thank you for taking the time out of your busy day to write a review of us. Based upon your feedback I toured most of the rooms and you are right; there are still some pencil marks. I've already gotten maintenance on the task. Your review was one of the best that I've seen. You were honest, gave praise and have future visitors some helpful tips.

"Not up to Par"

2
02/10/2016

This hotel is under renovations which was not indicated to us prior to our booking/arrival. We drove for 10 hours to get there before a ball game and tried to rest but the jackhammer was going non-stop and we could not sleep. The exercise room was not in operation and that was not indicated prior to booking either. No hot water on Saturday morning. The food at the breakfast was poor quality ... bananas brown and very soft

"Very nice"

4
01/10/2016

We stayed here 2 nights and were very pleased with accommodations. It was newly updated and our room was very nice, clean, comfy beds, great tv, nice bathroom. Checkin was easy and breakfast provided. Pool area looked nice however we didn't use the pool. Staff was pleasant, we didn't try the attached restaurant. My only suggestion would be a safety bar in shower and a light over mirror in bathroom as it was alittle dark. Would definitely stay here again.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
I am so glad that you enjoyed your stay with us. You are right when you say that the showers need grab bars; based upon guest feedback, I have ordered them. Please come back and visit us again.

"Great Stay At Newly Updated Motel"

4
30/09/2016

We checked in on Sunday, 9/25 and left Wednesday, 9/28. The Motel has 5 floors with the 1st and 2nd floors still being renovated. We had a 5th floor king room which was very nice. The bed was comfortable and the bathroom had the little niceties that we expected from the Best Western name including a good breakfast and business room. Parking spaces were ample. They had a free shuttle to the commuter rail into the city but not to the MBTA. We elected to drive to the subway system instead. The staff was pleasant and knowledgeable and helped us navigate to the MBTA system to get into Boston. Although the room rates were a bit more than we are accustomed to paying in other parts of the country we have visited, we realized that the north east area would carry a higher price on most everything. We would definitely stay here again when in the Boston area

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Dennis, thank you for your very kind words. I'll be sure to pass on your compliments to Allison (front desk), who remembers you and was the one helping you navigate the city.

"Not bad for location"

3
28/09/2016

Hotel was being renovated - Smell of weed throughout entire floor. Room was updated and clean - beds were ok. I did not complain about the smell since I was only there for 1 night due to a wake/funeral. I would probably not recommend the restaurant because of the acoustics in the room. The food was good, but, we could not hear anything other than a VERY loud band

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Patricia, I am sorry that you were not happy. Perhaps, when the renovation is fully completed (about the end of November) you'd like to visit again?

"Great Reasonable place to stay"

5
27/09/2016

Under construction-- redoing 3 floors-- but still very nice. Great price -- almost half the cost of anything close in the area Very nice people that are at the front desk. New remodeled rooms are as nice as any holiday inn or sheraton. Breakfast just ok but it is free --

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Harlan, thank you for your very kind words. We would love to have you come and visit us again!

"Too Many Problems"

2
26/09/2016

No hot water in the shower.... no hair dryer... did not receive the type of room reserved..... no thank you as we checked out. Even though this hotel is newly renovated, I would NOT recommend it to anyone. Go elsewhere. However, the restaurant connected to the hotel was excellent.

"Beyond Bad"

1
25/09/2016

Newly renovated room had amenities missing (alarm clock & ironing board). Dead bolt door lock was inoperable. Curtains were falling off rod. Had I not arrived late at night I would have looked for other accommodations. When staff was advised of the problems they could not have cared less. I wouldn't say there again if they paid me. Please note: I travel on business @ 200 days a year. This was my worst experience in 20 years.

"Ended up Here after Hilton sold my room"

4
23/09/2016

After being told my reserved room at the Hilton Woburn was given to someone else, I ended up here. At 1:30AM I arrived and the front desk lady was very nice and helpful. The hotel is under major renovation, but the newly renovated rooms are very nice. I believe I would stay there again.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear John, Thank you for your kind words. You must have been tired and stressed out when you arrived; I am glad that we were able to help.

"Single Night Stay"

4
21/09/2016

Didn't get a chance to utilize some of the hotel's accommodations like the pool, exercise room, etc. The hotel is in the middle of a remodel right now but our room had already been completed and was excellent. Modernized. Updated bathroom. Bed was comfortable. Room was quiet. Wifi was good. Staff was professional and pleasant. Basically, what I've expected to get from Best Westerns in the past.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for your very kind words. It is true that we are in the midst of a renovation, which can make any stay tough. Glad that you felt your stay was clean and comfortable.

"construction"

3
14/09/2016

we had stayed there 2 years ago and were very pleased..This time we were not happy to find out the hotel was being renovated when we arrived. . no gym available , public areas very dusty. We will not stay there again.

Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Robert, I am sorry to hear that your stay was not what you had hoped it would be. What, specifically, has caused you to consider not staying with us again? We strive to make each guest feel as if they are the only guest here and I wish that we had been able to do that for you. I can be reached at [email protected] if you'd like to discuss this.

"What a disappointment...."

2
13/09/2016

Heading on a trip to see family in New England. As a former resident of Reading, MA, I was sad I left a jacket in my room and it seems to have never made it to lost and found! Overall the hotel has a lot of pluses to the interior being updated, indoor pool and full breakfast. However, if something that was I remember leaving on a chair on the 15th anniversary of 9-11, you definitely wonder the character of the staff in the hotel. Stay there on your own risk. Guard your personal items, they may walk away.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Mandy, Thank you for taking time out of your busy day to write a review. I agree with you that the new rooms and the full breakfast are definite pluses. I am sorry that your jacket was not found; I remember that you said that it matched the color of the chair but I assure you that no black jacket was found here. We did have a white sweater; is that yours? If I can be of any further assistance, I can be reached at 781 935 8160 x 131

"Newly renovated rooms"

4
12/09/2016

The room was beautiful. Everything was new, the plumbing fixtures, the lighting, the carpeting, the bedding, the window treatments, the furniture. The room was nicely appointed with technology accessories galore. Just a note on the property in total, it is under renovation construction. The rate was great.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Margaret, thank you for your very kind words. We, too, like the new rooms.

"Awesome Employees, Great Customer Service, Beautiful Room !"

5
11/09/2016

The staff of Kim Kelly, Allison, Karizma, Marqueurite, and Josh were absolutely fantastic! Although the Hotel was going through a construction remodeling, these employees made our stay terrific. There attitude and friendly personality was so refreshing. They deserve a lot of praise while working through adverse conditions. The rooms were incredibly nice and the breakfast awesome! Thank You everyone, You have a customer for life and I look forward to staying here soon! I highly recommend staying at this great hotel !!

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear John, I am so glad that you found our staff so great; I think so, too. We look forward to having you back soon.

"Perfect Location -Friendly Staff"

5
04/09/2016

Nice experience. Although under renovation they managed to find a way to balance providing great guest services with the work that was being done.Looking forward to seeing what the property is like when finished. We will be back!

"Touring musician"

3
03/09/2016

Good stay. They were under construction at the time we stayed, but they managed to accommodate pretty well. New renovations are pretty nice and it should be a really cool place to stay once it's all done. Breakfast was good quality and fresh. Staff was friendly. Good budget stay.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for your kind words regarding our hotel. All of us at BW Woburn are very proud of our renovations.

"A Decent Hotel in a Good Location"

4
01/09/2016

I agree with Steven, this hotel gets more bad reviews than it deserves. We have family in the area and chose it last year because of the location and the fact they allow dogs. Our stay was fine. Preparing to book this year I read all the mostly bad reviews, so when my husband called them he mentioned his concerns. The staff could not have been more helpful and when we checked in our room was changed to an even quieter floor. His credit card dropped on the floor and the desk called immediately to let us know they had it. Allison and Kim at the front desk were great. Yes, they're under renovation but under the circumstances it was a very comfortable stay. There were a few hiccups but nothing that wasn't made right. Breakfast there is a zoo, I will say, but there's a good restaurant across the street, Bickford's. We will be back again next year.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Marsha, Thank you for your kind words. You are right when you say that Allison and Kim are wonderful; they've been mentioned in surveys over and over again. I hope you don't mind if I pass on your compliments to them.

"Not bad with a great location "

4
30/08/2016

This hotel gets more bad reviews than it deserves and is a great deal so close to the city. I paid $80 for a room through Priceline express deals and for being 15 minutes from the city that's a superb deal. The hotel is undergoing renovation so the first floor isn't all that nice but the rooms are updated large and clean. The hotel also has nice features like a large pool, queen beds (a rarity in many hotels I have stayed), and a great breakfast selection. Of course there were small problems like being unable to find the hair dryer and an outdated first floor and elevator. Based on its great location and very low price however, I think these imperfections can be overlooked and would recommend this hotel to others!

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Steven T, thank you for your kind words. It is nice to see that all of the hard work and renovations which we've poured in to the site are paying off.

"Better luck next time"

1
21/08/2016

Hotel was in process of remodeling, but even still only the room looked completed. Surrounding of hotel are kind of rough. Elevator horrible and vending and ice not on all floors, but no signs to tell you so.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
I am sorry that you did not find our accommodations what you were looking for. We expect to be completely renovated by the end of November -- please come back and visit us.

"The removations are good"

5
13/08/2016

The bottom two floors are under renovation, the upper floors are complete, and the rooms are great, assuming they're as good as mine. All new furnishings, all new decor. It was like being in a new, pricier hotel. The adjoining Waxy O'Connors was a pretty good restaurant, as well.

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Wayne H, thank you for your kind words. You are right; when the bottom 2 floors are complete - about 3 weeks - they will be as beautiful as are the top 3 floors. And the lobby will be completely redone - with an even bigger and better breakfast, a gaming center, a 3-sided fireplace and a conversation area.

"Dirty bathroom toilet upon arrival! Left note about it. Cleaners took tip... but did not clean it!"

2
07/08/2016

We arrived to a dirty bathroom. Not an exaggeration: a brown smudge and yellow-orange crust on the toilet seat from the previous guest. Told front desk, nothing could be done as we had arrived around midnight and no cleaners were available. Fine. Next morning I left a note for the cleaners specifically explaining the problem. They took the note, took the cash tip, and put new towels and soap in the bathroom... but did not clean the toilet! I had to clean it myself, completely disgusting (still better than having an upset wife though). If I wanted to stay at a dirty hotel, I would not have picked Best Western. It's a good location, room is nice, and the breakfast is good, but if bathroom cleanliness is important to you, DO NOT STAY HERE! They literally do not care! Even with a very specific note, the cleaners just ignored it and took the tip! I've never had a big complaint about a decent hotel before, so this was a first for me. Best Western New Englander Woburn... NEVER AGAIN. Also somewhat minor, but the cleaning crew is pretty loud in the morning. I'm not trying to be a complainer, but they play Spanish music VERY LOUDLY around 8:30 AM. If you're travelling for business and are already out the door early then I guess it's no problem, but if you're on vacation to Boston and plan to wake up say around 9:30 AM... well, no need for an alarm because the fiesta in the hallway will do it for you even earlier!

Kerstin L, Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear Scott H, I am sorry that your experience with us wasn't what you had hoped it would be. I have worked with the housekeepers to bring any notes not written in their native language to the front desk for interpretation.

"Could have been better"

3
05/08/2016

Room needed lots of work. Even though we were told we were one of the first ones to use. Sloppy work done by contractor. Surprised BW didn't demand they touch up their mistakes. Duck tape on outlets where hole too large. Counter top in bathroom chipped when installing.

"chargeShould be called The WORST Western"

1
31/07/2016

This place is a bit above a flop house. It looked sleezy so we asked to see a room. Staff said they couldn't leave the desk to show us a room or give us a key. There was no way we could see a room. The place looked dirty and there were a lot of "undesirables" hanging around outside. Needless to say, we kept going.

"DO NOT GO THERE - WORST WESTERN"

1
29/07/2016

very poor hotel not maintain limit dirty amenities are worn and torn AC are very noisy and not performants the staff including manager are dressed as they are watching tv at home in refurbishing stage very disturbing to the guests should be called WORST WESTERN not Best WESTERN

"PLEASE DON'T BOTHER"

1
29/07/2016

This hotel should be closed by the Board of Health!!! It is under construction and actually stinks! The hallways are missing ceiling tiles, have open walls and a strong odor of gas/mildew. These are things that can be corrected only with the finishing of ALL construction, not by cutting your room rate. I have had breathing problems for 5 days....

"A family vacation"

2
27/07/2016

We in stood there a weekend from Friday to Sunday morning. The staff is nice but I complaint twice about the room being too hot. They s3nd in a maintenance guy he only clean the filter of the ac but still didn't work. It was too hot I had to go with my family to the pool to cool off a little and then go back. The lady in the front told me she didn't have no more rooms available to change my room. I made a reservation on the website of hotels guides it was a different price as what the website told me. There where giving me a the full price for a room when I'm suppose to get a discount because I'm a aaa member. I told the girl in the front desk why should I pay full price for a room that it was so hot in there.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our property. I'm very sorry to hear that your stay was less than satisfactory and I would like to apologize on behalf of the entire hotel staff. We now have our renovated rooms in service an encourage you to come visit us again.

"Rip Off!"

1
14/07/2016

Furious! When I booked this months ago, no one said they were renovating 3 of the 5 floors. We still paid full price for a hallway with exposed piping and electric partial covered wiring; toilet that sometimes flushed; bathtub that didn't drain (told front desk, which they didn't do anything about it), and a double bed that was so worn, it sank in the middle! The manager/owner needs to compensate and not just apologize! This was our once and only chance to tour Boston! Thanks for ruining or trip!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. If you have the time, I would like to speak further about your stay. I can be reached at (781)935-8160 or email at [email protected] Kind regards, Jennifer Natareno Front Office Manager

"Convenient, comfy, clean!"

4
24/06/2016

The Best Western Plus New Englander in Woburn, MA, is super convenient if you want access to Boston without the expense of rooms and parking (parking is a huge hidden fee of hotels within Boston and Cambridge proper). Yes, the hotel is currently under construction, however, the staff was very friendly and helpful in terms of expressing that our room would still be quiet — and it was! I didn't see or hear any construction (we were there on a Saturday and Sunday night), and the housekeeping staff was very attentive in keeping things clean. Comfortable bed, desk chair, plus a fridge and microwave, flat screen with all the channels. There's a complimentary breakfast in the lobby, a pool, and a connected Irish pub. Thank you for the easy stay!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time out of your day to write us a review. I am so glad to hear that our team kept you comfortable despite the renovations. We hope to be your host the next time you come to the Boston area.

"Should not be open"

2
18/06/2016

I realize that it would mean jobs for some people, but, this place should not be open while it is undergoing renovations. Dirty, dusty and really not fit for customers. Stayed here only because we made reservations a month ago and knew there was no other place available near here.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
The Best Western would like to thank you for taking the time out of your day to do a survey. We also would like to thank you for staying at the Best Western Plus in Woburn, MA. Due to the renovations we are experiencing rooms being under construction. Here, the housekeeping team works hard to make sure guest are in a safe environment and livable. I would like to send my deepest apology if you feel like we are not doing our best. We want to thank you for choosing the Best Western and again we are deeply sorry for any inconveniences you may have experienced.

"DISASTER -"

1
16/06/2016

This was the first stop to celebrate our 50th wedding anniversary and it was a total disaster. I did not shut up until I got a refund. The entire place was under revamping and they should not have allowed ANYONE to make a reservation. The neighborhood it was located in was "iffy" to say the least.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"under renovation"

3
16/06/2016

The hotel is under renovation; there is little or no hot water. Some of the desk staff are new and still working on their training. However, the hotel is doing a reasonable job managing the renovation (except for the lack of hot water). All things considering, they are keeping noise and dust levels to a minimum. If you have definite floor requirements (i.e, first floor OR not lower floors) make certain you call the hotel before making your reservations. I am certain this hotel will return to our usual expectations of a good stay once the renovations are finished. It is not "good value for the money" during this renovation time.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for staying at the Best Western Plus in Woburn, MA. We would like to thank you for staying with us while we are under renovations. We here at the Best Western aim to please the guest and make sure your stay is comfortable. I would like to apologize to you, for the duration of your stay you did not have hot water. With us being under construction we are experiencing some challenges. Thank you for your loyalty and thank also we would like to thank you for your constructive criticism.

"Stay Away During Renovations!"

2
15/06/2016

The hotel was undergoing extensive renovations during our stay. We had no hot water, there was a strong natural gas smell in the hallway, there was dust everywhere and wallpaper was peeling off the walls in our hallway. It was NOT fit for anyone! We were supposed to stay for four nights but checked out after the first. I would give this hotel another chance AFTER the renovations are complete, if ever in the area again, but only because the front office staff was so helpful and understanding!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
I want to apologize for any inconveniences you may have experienced during the duration of your stay. The renovation has been a challenge with us having only X amount of rooms for guest to stay in. Under no circumstances should any of our guest feel uncomfortable and we are deeply sorry for the inconvenience this may have caused you. When the renovations are complete we do hope you choose the Best Western Plus in Woburn, MA. We appreciate the loyalty and the constructive criticism.

"Renovation created problems. Otherwise, nice place and very nice people."

3
09/06/2016

My wife likes to do pool laps for exercise- pool closed. Hot water was difficult to come by. All the staff were extremely helpful. Room was nice and the bed was great. Travelling into Boston was not too difficult, but I would stay in the city in the future.

"Save yourself the trouble and go somewhere else"

1
05/06/2016

This is the second time this year that we stayed here for the weekend for a crop. In January there were some minor inconveniences because of the construction but nothing major. We were told it would be finished when we returned in June. Not so much. Two days before our arrival we were told that the pool was still closed and there was some construction going on but it shouldn't interfere. Where do I begin....there was no a/c in the ballroom. We were hot and sticky. They got us a fan to help but even the fan was broken the second day. The bathrooms were not kept clean and trash wasn't emptied. The room was gross. First you walk down the hall. Apparently there was some sort of water issue and the had to redo the pipes. I guess to keep it looking nice they peeled back the wallpaper and then were able to duct tape it back in place. The moldy mildew smell is everywhere. In the room our tub was rusty and didn't drain. The bed is well past its prime. They offered to let us change rooms but the other room smelled so musty and mildest I knew I'd end up having an asthma attack. To top it off I awakened at 7 am Saturday to hammering and construction. When I complained at the front desk they told me they didn't start until 9. I told her she was mistaken as you could see them from the front desk. I could go on. The front desk stuff was clueless and unempowered to do anything. The floors were dusty and slippery with dust and there is styrofoam insulation all over the place. We are booked to come back here in September and have been told that the work will be fine but they have a lot to do.. If u come back, I will stay at home at night. I'd rather drive than pay for a subpar hotel. So disappointing.

"I stay in hotels a lot, including a lot of Best Westerns and I have rarely been this disappointed"

2
03/06/2016

This is the second time I have stayed here in the past 6 months and I will probably not be staying here again. It is under construction, which they only warned us about a couple days before, not long enough to make alternate arrangements. It is dusty, the elevators are covered in construction dust, and the floors are slippery as a result of the dust, the windows in the rooms are all blocked and the hallways are all blown out, which is strange since several floors are closed for construction, and this is the shape the ones that are open are in. The pool is also closed. I can forgive most of these issues, but the tub in our room is sanded down and the fixtures are rusty and very unappealing. But, even this I can forgive, my real issue was the unsympathetic and somewhat rude response I got when I addressed the issue with the Sales Manager, Teri [--]. Also, the General Manager who happened to walk up while I was discussing my issue with the front desk did acknowledge that the response was not appropriate, however, she did not offer any additional resolution. After writing the first paragraph They did finally offer to move us (to the last open room, which had already been rejected by someone else), the smell of mold was overwhelming, so we also passed on that room. In the end they did give us a small discount and we stayed because our function and many of our friends are here for the weekend, but, we remain disappointed. Again, I understand and forgive that they are under construction, but, that is no excuse for the response we got and the condition of the bathroom. I do want to say that each time we have been here, the front desk staff has been friendly and helpful, even when I became slightly agitated (which is a big reaction for me). It was ultimately the front desk person who offered us a small discount, not enough, but, probably what was within her control, which I appreciate.

"Reconsider"

1
31/05/2016

Reconsider if you plan on staying at this hotel. The room was not the cleanest, the bath tub upon arrival was dirty with hair at the bottom of the tub. The tub would not drain, the AC did not work; which made it very uncomfortable to sleep.

"Very comfortable overnight stay."

4
24/05/2016

We needed a place for an overnight stop on our way into New York. This spot fitted the bill perfectly! Large comfortable room, near restaurants, easy to find, quiet, spotlessly clean, excellent breakfast options, great parking! It was all we could have wished for!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. Thank you for your kind words. We would love to host your next stay in the Boston area.

"Decent hotel"

4
17/05/2016

They had construction going on that I was aware of just didn't think that it would be starting as early as 7 a.m. besides that everything else was fine. The breakfast was good the bed was comfy wallpaper was falling off the hallway of the second floor but then again they were doing construction so I imagine that will be fixed. Because of the construction I thought the room should be cheaper but all in all I was happy with my stay will stay again

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I'm glad to hear that you enjoyed your stay despite the obvious renovations taking place. We look forward to having you with us again.

"Get what you pay for"

2
16/05/2016

I was disappointed that the hotel was under construction and I was not about it at the time of registration. I opted not to stay at another hotel because you offered breakfast and I without a car thought that was great. Too bad the breakfast was horrible. Eggs and turkey sausage cold, stale muffins, all the fixing were out to make waffles except for batter, next day not saying waffle maker was broken.Coffee was not bad. Just a bad experience all around. No hot water, key card not working, elevator didn't work so had to take the stairs a couple of time. Draw in room stuck and couldn't get it opened. Friendly staff given the situation.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I apologize for the breakfast not being up to standard and I assure you that was an anomaly and does not reflect our level of service. I'm sorry to hear that you were not aware of our renovations. We try our best to ensure all guests that book with us are aware of the renovations as it is on our website. I know that this transition period is rather uncomfortable and would love to have you back with us after the renovations have been completed.

"Nice and Quiet"

4
04/05/2016

We visited the east coast for 2 weeks stayed in a lot of Best Westerns and had a great time. It was very nice to know when you get to a to were your going. Check in we got a good night sleep got up had a good pick me up breakfast and your on your way. Its just one less thing you have to think about when traveling is the bed clean, any bugs, the car in the parking lot, and so on. I will stay again I have family on the east coast, and love it there.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I'm glad to hear that you enjoy Best Westerns and would like to thank you for your continued loyalty. We will be happy to host you again on your next trip to the Boston area.

"Another great experience"

5
29/04/2016

I'm very happy with my experience when I stay at the Best Western New Englander in Woburn, MA. The staff is always great, the room is always in good order, and the value is very good. The only think I would say is that the breakfast doesn't look all that appealing to me, but it's less important than other things I think are important.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your time with us and will definitely share your experience with the staff. We hope to have you again the next time you are in the Boston area.

"April 2016"

4
22/04/2016

We have stayed here for 5 years in a row so that says that we like it there. They were remodeling this year so it wasn't as nice but my room was clean and they made breakfast early the morning of the marathon and that was so nice. They always try to help us with any needs.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review about our property. We are glad to hear that you got to enjoy our breakfast before heading to the marathon. We hope to see you again for next years marathon.

"Wonderful staff, location, and value."

5
06/04/2016

We have had good luck with Best Western in the past but we will now seek them out as loyal customers. In spite of construction going on in the hotel the service was phenomenal, the hotel clean, the breakfast hot and varied, and the staff friendly and accommodating. Only downside is that the pool was closed, on this trip it didn't matter much but might for some. The value and ease of access to Boston made it ideal for our purposes, we would definitely stay here again.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. We are glad to hear that you enjoyed your trip to the Boston area with us. We hope to see you again.

"stay at BW"

4
06/04/2016

Great place. This is right of interstate 93. Restaurant good too. Good places to eat withing walking distance. I stay here often along with my co-workers. Will be much nicer once the renovations are completed.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. we hope to see you again after our renovations are completed.

"Amazing team at the BWNE"

5
27/03/2016

If you are looking for a great value with a friendly staff this hotel is for you. The free hot morning breakfast is a huge plus. The hotel is currently remodeling. I believe it will be completed shortly. I always look forward to staying here.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind words. I really enjoy sharing positive experiences with the staff. We look forward to having you with us again and wish you safe travels.

"Okay at best."

3
21/03/2016

Hotel is a little run down and a little depressed . Room and facilities old and in need of refurbishment. Breakfast, although free, was poor and atmosphere in dining room was not great . Staff were helpful and courteous.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review about our hotel. I'm sorry to here that you did not fully enjoy your stay. We will take your comments into consideration to better serve our guests. We are currently undergoing a complete renovation and would encourage you to visit us again after that has finished.

"nice hotel"

4
20/03/2016

friendly staff, good breakfast, nice restaurant attached, convenient to highway entrance. Construction , remodeling ongoing but quiet at evening. Swimming pool not available? Coffee was excellent and available 24 hours.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed you stay and will use your comments to better serve our guests in the future.

"Best Western New Englander improving"

4
01/03/2016

Best Western has finally paid some attention to this facility. Two years ago it was shabby and unpleasant. It is being upgraded significantly. This venue is now a good value and well located. We will stay there again.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review about our property. We are very excited about the changes we have implemented and what is to come. We hope to see you again.

"Nice Place. Would return."

4
26/02/2016

Everything was excellent EXCEPT they are doing renovations and I was woken up at 7am Sunday morning by banging and clanging from the workers. Other than that it was a great stay. Nice restaurant in hotel and real close by. Very easy to get into Boston too. My wife is a housekeeper for a different hotel chain and this one passed her standards!!!!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I'm sorry to hear about the construction waking you up on a Sunday morning. I know that can be extremely disheartening being woken up earlier than planned on the weekend. I hope you will come to visit us again once our renovations are completed. .

"Complementary"

5
26/02/2016

This motel exceeded our expectations. From a wonderful breakfast - variety of egg speciialties and fresh fruit everything was perfect. My husband and I stayed at this motel because I had 3 surgeries on my eye - at different time from Dec. - Feb. The lounge, restaurant on premises, candy kisses and cookies in the lobby as well as hot chocolate available all day for the taking. 2 computers to work on in the lobby. HD television in every room which had closed captioning available.as well as comfortable beds, easy chair, refrigerator and microwave/. I would return here again.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review about our property. We are very happy that you enjoyed your time with us and hope to see you again in the near future.

"Great stay"

5
25/02/2016

Excellent place to stay room was spacious and clean. Hotel staff was extremely friendly and helpful.they kept it quiet even though they were renovating and getting new furniture. I would recommend people to stay here.no complaints

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind words and hope to see you again in the future.

"Once renovated!"

3
25/02/2016

The staff was friendly and efficient, the Lobby, breakfast area and restaurant were not heated properly, We went on valentines weekend, they had frigid temperatures, the heating system could not keep up. In all fairness this hotel is now being renovated so they will probably look into it. Will be giving it another chance in the future because it is a good value near Boston.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I apologize for the frigid common areas. It is difficult for the common areas to stay at a comfortable temperature at busy times as the doors from the outside are being opened so often. We hope to see you again after our renovations.

"Top Value for the Money"

5
21/02/2016

I cannot praise my experience more highly. The staff is friendly and accomodating, especially Nelly and Margarita who run the outstanding breakfast program. The room is comfortable and clean; equipped with fridge, wifi, & cable tv. Great car access to Boston.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and hope to see you again in the future.

"Not worth it"

2
20/02/2016

My girlfriend and I stayed here for the night of Valentine's Day. It was a total surprise and I made sure when making plans that the hotel had a pool. I found a good deal here and booked it. Unfortunately, the hotel fell FAR below my expectations. The pool area was closed due to the heat being broken, so no swimming. When we walked into our room, the blast of heat was so strong that we had to turn on the A/C - and this was mid-February and about 12 degrees F with a strong wind. While it finally got to a decent temperature, the cigarette smoke lingering in the room/coming through the door was, shall I say, unromantic. Looking for an outlet, I noticed empty bottles under the bed. We couldn't put our leftovers in the fridge because it was warm and smelled bad. The shower was for people with physical disabilities, which was fine, except the floor-level shower made water get everywhere and my girlfriend slipped and nearly fell. The only positive review I can give is the bed itself, which was pretty comfy. The staff was polite but not very helpful. (When I called the front desk about the heat issue, the staff argued that it was cold outside. Yes, we know, we were just out there, but it's 95 headache-inducing degrees in here.) Overall, this hotel stay was a bust.

"Great stay. "

4
12/02/2016

Stayed 4 nights to visit my daughter and new grandson. They are 5min away. So location is great. Stayed last month at th e Marriott at unicorn. For the price you can not beat best western. Breakfast was very good all of the staff also very good. Will stay here when I visit again and will tell all to do the same. Had a plumbing problem first day . It was fixed in a couple of hours? I was offered a new room but stayed there. Small amount of damage done to wife's makeup. They offered 50.00 or a free night with points. This place has made has made for a wonderful stay. I will be back in March. Don't like hotels but am looking forward to staying here again.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review about our property. I'm sorry to hear that you encountered some issues during your stay, but I am glad that our staff made it a priority to make it right by you. We look forward to seeing you again.

"Business trip"

4
03/02/2016

The hotel is next to the highway so very convenient. It is being totally refurbished and will be finished within the next 2 to 3 months. So will be a very good hotel to stay at. Having the pub restuarant attached to it is very good. The food is good and has a good range of beers. You get a voucher from the hotel which gives you 10% off the food bill.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. We are also very excited for our renovations and hope to see you again once they are completed.

"Will not return to this location"

3
03/02/2016

Unfriendly staff no guest laundry no full-size ironing board not please with the breakfast poor maid service Very hard to exit the hotel onto the main street Water pressure very low was not offer diamond reward package at check-in

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Nice and Clean"

5
27/01/2016

I found the management and staff to be very friendly and professional. The room was very clean and well maintained by housekeeping. The furnishings and electronics were modern and in working order. I would definitely return.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write such a great review for our property. We look forward to having you stay with us again.

"Very pleasant, easy stay."

4
27/01/2016

Friendly staff, good breakfast that goes until 10am for those who like to sleep in. They also have coffee, decaf, and hot chocolate with brownies and candy during the day. Clean, spacious rooms. AC was already set to a comfy temp when I got there. Good blinds to keep the room dark in the morning. My only complaint is the exercise room is a little lacking. No free weights and a very old treadmill.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write us a review. By telling us what you like and do not like about our property we can make the appropriate changes to help us serve you better.

"Nice Weekend with Friends"

4
25/01/2016

Room was spotless and very nice pillows are TOO hard! The staff was very accommodating and went overboard to make our stay just right. This is an older hotel but it is very clean. The staff is helpful. It is also just about a 10 minute ride to Boston without traffic. The restraunt service was not good. Very very slow.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our property. Our housekeeping staff works very diligently to ensure our hotel is very clean and up to Best Western standards. I'm sorry to hear that you did not enjoy the restaurant. I will be sure to pass that along to Waxy's management team so that can be addressed. We hope to see you again in the future.

"Worth considering"

4
16/01/2016

Hotel undergoing external work extending rooms. Inside the room was large and bed comfortable. We ate in the adjoining bar where the waitress very pleasant and helpful. Food and beers were very good. Easy to get to from Logan Airport.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write us a review. We hope to see you again in the future.

"The best deal out of Boston"

4
16/01/2016

The hotel was under renovation so a little messy. The toilet did not flush. Breakfast was good. Great location off the freeway. Some good local restaurants in a cute little town. They have an indoor pool.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write to us. We hope to see you again.

"Good location for Mass General"

4
13/01/2016

They are currently under renovation on exterior but you really don't notice that on inside. Easy access on and off highway. 12 miles from Massachusetts General Hospital but with rush hour this will take an hour... Gotta love cities. Reasonable pricing for visitors and free parking in safe lot. Breakfast is very good selection and included in room price.

"Steal my cash in the frontdesk"

1
02/01/2016

Unfortunately safe box if my room was broken and i was to leave my passport and money(in a big wallet) in the frontdesk , the person did not give tme any key, only put a piece of paper with my name and room number on the wallet. Next day I ask my wallet and money was not inside (around $2000), really amazing we call the police and did the report, hotel should become responsable for my money!! General manager will come next monday, i hope recover my money, my money was stolen!!!

"pleasant stay"

5
22/12/2015

Each time I stay at this hotel, it is always a pleasant experience. Breakfast is good, ample...clean....friendly...Staff gets to know you, is informative, the restaurant attached is nice with live band. A little loud for my taste, but talented.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay. We hope you stay with us again.

"Comfortable business hotel"

4
18/12/2015

Mary is great, she makes you feel welcome. The lobby has cookies, a sure way to my heart. With the heat in my room was more reliable, but not a big deal. Easy to get to. I travel over 180 days a year, this is the kind of place I like.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. I will be sure to let Mary know that you mentioned her name as that is a source of pride for all of us.

"On business"

3
14/12/2015

Hotel was well priced and in a good location for my trip here on business. But I wouldn't stay for vacation. Free breakfast, WiFi, parking, the attached sports bar sold me during the booking process. But the pool is closed because they can't fix the heating issues. No hottub. The rooms are outdated. Bathrooms are very outdated! And it looks like they are remodeling, which is probably a good thing...so, maybe it will be better in 2 or 3 years from this post. Don't overpay for this hotel.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We are currently undergoing a complete renovation to address the issues you have mentioned. We hope to have you with us again.

"Was probably a nice place...30 years ago"

2
05/12/2015

This hotel is VERY outdated. In fact , it was probably outdated 10 years ago and nothing has been done. The shower was disgusting. Not because the maid service did not do their job, but because it is old and totally worn. Original from when the hotel was built as a Howard Johnson's over 30 years ago. The staff was great. Don't think I would stay there again until the update the place.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. We are currently undergoing a complete renovation that will include all guest rooms and public spaces to address the issues you have mentioned. We hope to see this completed by the summer-time.

"very nice stay"

4
04/12/2015

The staff was nice and friendly, the room was very nice and clean. We had a very good stay and the hotel was in a very good place for us not so far from the airport and easy to find. Thank you Magnus and Bjork

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you so much for your kind review. I will be sure to share this with my staff.

"Thanksgiving Family Get Together"

4
01/12/2015

The Hotel stay was wonderful. Just wish the Pool was operational. Chose this place because it was close to the children and grandchildren. Hoped to use the pool for swimming with kids. Was not advised about the problem till after we had checked in.

"New Englander"

3
18/11/2015

If I was made aware of the renovation in progress, I may have booked another location. Overall, the Staff was friendly and the room was adequate. The hotel location made it easy to get onto the highways.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Get what you pay for!"

1
15/11/2015

Recently, we had to be with my daughter when she had surgery in Boston. Since we would be there several days, we wanted to save money. Well, the first night we couldn't get the door to the room open; the desk clerk said to push up on the handle, and that worked with a lot of pressure. Then while working out in the fitness center, the cleaning crew decided to spray ammonia based glass cleaner within feet of the elliptical where I was working out. that is not my favorite scent! Finally on the next day, the handle of the room's door broke off completely! They fixed it, but it was still difficult to open the door. This was a lousy stay! We are moving to another hotel for the next two days!

"Wow!"

4
11/11/2015

This hotel was really great. I thoroughly enjoyed my stay and it was a quick easy ride into Boston from here. The room was very clean, modern, the staff was very friendly and accommodating to every aspect of my stay, I will definitely be returning here.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Under Construction"

2
11/11/2015

The Hotel was undergoing renovation while we were there. This meant that there was a period of noise between 4 and 5 in the afternoon and between 7:30 and 8:30 in the morning. Did not enjoy the beeping of construction vehicles. The outer ledge of our window had metal pieces around it. The bathroom was OK, though the toilet stopped working completely at the end of our stay. One thing to note: My credit card was charged $50 when I checked in (supposedly for damage caused if I smoked int he room). I was told that if the room was satisfactory when I checked out a credit would be issued. Three days later the charge was still pending.

"Fantastic"

5
09/11/2015

I had a fantastic stay. The staff that checked up in were accommodating and polite and I was checked in in no time. The room was very clean. Certainly up to the standards I'd expect from a best western. Breakfast was nice with a decent variety of things to choose from. I will definitely stay here next time I'm in Boston!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Solid Best Western"

4
05/11/2015

I had an overall good experience at this hotel. The only problem incurred was the appearance and quality of the fitness center. The treadmill isn't in the best shape. Everything else was great. The staff and the hotel room were both exceptional.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Location for visiting Boston"

4
03/11/2015

We stayed here before and after leaf peeping with the intent of visiting Boston. We were welcomed with warm cookies that had just been baked. The rooms were comfortable and very clean, but our traveling companions' bathtub looked very tacky due to chips and flaking, although quite serviceable. The breakfast was full of a variety of choices and hot, as was the every present coffee. We were there during the boating and tennis tournaments, and still received wonderful service. There were two minor issues though: one computer was not connected to the printer and there was no notice to that effect causing issues with my boarding passes; and we were charged for safety deposits boxes although they were never used. Again, it is perfect for catching the MTA - good old Charlie

"Staff was clearly overwhelmed,room wasn't vacummed and our door was open upon return!!!!"

2
03/11/2015

This is by far the worse place we have stayed in the Boston area,or anywhere else. We came on a bus trip (so we clearly did not book this ourselves) and when we arrived around 3pm... our rooms weren't ready. We were rudely informed, that check in was 4pm. So the lucky ones of the group were called by name to get their keys. The staff was clearly overwhelmed to say the least. They were flustered and rude. As the line formed for the one elevator available, everyone became irritated. EVERYONE !!! By the time we did get called, the line was down to the front desk. We chose to lug our suitcases up the stairway. When we did get to our room, it took forever to get in. The key card would not work. We tried the 2nd card a few times before it opened. There were others from the group that also had a hard time. The topper was the lucky one who did get their door open, to find a dirty beer can ridden room with people still in there. It turned out to be the crew that was renovating......but according to the desk, there wasn't suppose to be anyone in there. HMMMMMM.......... They were given another room with an upgrade. This room had a jacuzzi that was broken. When we opened our door, the room was clearly NOT vacuumed. The rooms are paper thin, and noise abounds. The next morning we left around 9:45am and returned after 8pm. My husband went to try to unlock the door again, but the door was open !!!! Literally OPEN !!!! It was not pulled closed or locked. I immediately called the desk and was told by the gentleman that answered that this couldn't be possible because we were the only one with the keys. HELLO...... it was open!! I must have said it a few times before he told me he just zipped out those keys and to come down to the desk for another set. I asked him to please send someone up. Someone did come up, hand my husband the new keys and left. They never came in, checked the door or did a follow up as to if anything was taken or we were ok. NOTHING!!!! After I did look around and check everything I did find something was not where it was previously. I was so unnerved that night. I have never been so uncomfortable anywhere like I was here. I did not feel safe or a valued guest. WOW !!!! The following morning we had gone down to a packed lobby and kitchen area, grabbed a few things and headed back to our room. We couldn't get in. Housekeeping had to let us in. I would never recommend this place for any reason at all. I will not ever stay here again..... and if I ever travel anywhere with a company who books the hotel, I will not go.

"Wouldn't stay here again"

2
28/10/2015

Door to room would not unlock. Had to have staff unlock every time we left the room. Pool was closed due to electrical issue. Most of the food prepared for the breakfast was terrible. On our last day we were awakened at 8:30 to see if we needed service.

"Decent place, a litte pricey"

4
26/10/2015

Check in person, Peirong Hao, was very friendly. Check in was quick. The room was big, very clean and had free wifi and coffee maker. They have a free shuttle that will take you to and pick you up from the T train station, where you catch a train that takes you to downtown Boston. about $12 round trip per adult. This was the best way to go sight seeing and getting into and out of Boston. The breakfast was very good, scrambled eggs and sausages, waffles, cereals, etc. Although a little pricey for the rooms, it was a nice place to stay. Rooms were quiet. indoor pool not heated well.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 781-935-8160.

"Convenient for touring holiday"

5
26/10/2015

We picked this hotel as we were spending a few days in the Boston area before a leaf-peeping trip to Maine and Quebec. It's very conveniently located if you are travelling by car, close to the interstate but not to the point that noise was a problem. It's a base more than a destination, but very good if that's what you're looking for. It was an ideal base for visiting Salem, Lexington and Concord, which we had planned to do. We had previously been to Boston, so made just one trip to the city centre, using a convenient park and ride recommended by hotel staff on the Orange line which got us straight into the city centre. Just one slight downer: the swimming pool heating system was broken down, and remained so for our stay. Perhaps the owners should reinvest a little more, which is no less than the helpful staff deserve.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 781-935-8160.

"Excellent place to stay"

5
23/10/2015

Front desk staff were friendly and very helpful! Shuttle to the commuter train station so we could go into Boston and then picked us up on return -both drivers so friendly! Breakfast had such variety. Rooms were clean and beds very comfy! Exercise room was also clean and well equipped. Had problems with our car while there and everyone was so helpful! Did not use the pool but it looked nice. Waxy pub attached -food was excellent! Many fast food places close. Would stay again!

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you so much for the glowing review. We here at Best Western appreciate your business and work hard everyday to exceed your expectations.

"One night visit"

3
16/10/2015

The hotel was what you would expect from a Best Western. It was clean, efficient and provided all the necessities. The staff were very pleasant and helpful. The location was convenient for access to Boston airport. There were restaurants very close to the hotel making it quick and easy to have dinner.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Happy with this hotel"

4
15/10/2015

Not bad location, rooms were clean and tidy and bed comfy, staff very helpful, plenty of parking, free minibus to take to nearby Anderson/Woburn train station for using the Lowell train line to Boston North station.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Worth ever penny"

4
13/10/2015

Best Western thinks about the needs of the people they serve. Needs from as small as cotton buds to needs as big as transportation. Friendly staff, comfortable hotel great price. Enjoy your stay. Thank You Best Western

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Breakfast"

4
29/09/2015

Hotel was very clean and rooms were roomy and comfortable. I think the air conditioning needed updated but it was fall and wasn't a problem for us. The breakfast was very good and had quite and assortment. The only problem we had was with our reservation and billing. One couple had reserved the room and the other couple actually paid for the room when we arrived and they charged both of our credit cards. It took about 4 days for one of the accounts to be credited. Would stay here again it was a good value for the money spent.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Thank you for taking the time to write about us. We here at The Best Western PLUS New Englander appreciate your feedback and I am especially pleased that you mentioned our wonderful Sales Manager Teresa. I will be sure to let her know. Thank you again.

"A Disappointing Best Western"

3
26/09/2015

The rooms needed to be updated. The building was apparently somewhat older, and the rooms were showing some wear. Breakfast food was unsatisfactory. The scrambled eggs were like rubber, and sausage tasted bad. The fitness center needed new equipment; the treadmill did not have an emergency stop cord, and the belt was worn. Staff were helpful and friendly.

"Great getaway"

5
25/09/2015

Super staff, great location with free shuttle service to downtown Boston commuter train station make this an ideal place for anyone looking to visit Boston without the high cost of staying right in town. Would highly recommend this hotel to anyone.

Jennifer N, Front Office Manager at BEST WESTERN PLUS New Englander, responded to this review
Dear okazon69, I am sorry to hear that we did not meet your expectations. We are currently awaiting a renovation on our guest rooms and will take into consideration your comments about the breakfast. Should you return, please feel free to reach out to me. Thank you

"Dubious area, poor service"

3
24/09/2015

I stayed here for one night on business recently, and was rather disappointed. The area is definitely not the best, but the location is convenient. Breakfast was very sparse, and not up to the usual Best Western standards. The pool was inexplicably closed. The front desk staff were completely unable to use a Best Western travel card to partially pay for my stay, and it took me several hours to sort things out afterwards, including having to deal with further erroneous charges on my credit card, and resorting to email and fax to get their attention.

"Perfect place to stay if you are in Boston area"

5
23/09/2015

I am from Montreal and am in the third week of a four month trip to Boston. I should say each day I return from work at Cambridge area, I can't wait to get to the hotel. Very nice and professional staff, very clean rooms (actually I have stayed in two different rooms so far), nice and cozy lobby and very good breakfast. They have 24-hour coffee and tea, and sometimes in the evening they have cookies. They also have a nice pool and gym but I have not used them yet. They have a business center (a little one) which you can print or make photocopies. Whenever I need a ride (from the Anderson train station) I call them and they pick me up within minutes. The Sales Manager, also a very helpful lady, interacts with customers every now and then which is very much appreciated. I am a frequent traveler (usually staying in big hotels) and I should say this hotel is one of the best, given all of the above.