Best Western Plus Hotel University Inn & Suites,  Wichita Falls

4.0/5  - based on 245 guest reviews.
4540 Maplewood Avenue, 76308-4608, Wichita Falls, United States - See map
+1 940 687 2025 +1 940 687 2027

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1 adult

 

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  • Air conditioning
    Air conditioning
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Welcome to the Best Western Plus University Inn & Suites! With Midwestern State University nearby, our Wichita Falls hotel is proud to host those in town for university events, but we are more than a college town. We welcome riders in the region for the Red River Harley-Davidson® Shop and medical patients here for the United Regional Hospital or families visiting Sheppard Air Force Base. Business travelers who want peace and quiet, along with a great location, we have it. Please know that our Wichita Falls hotel always delivers the best in service. If you are here for work with Sealed Air® Corporation, Echometer, Alcoa or another area business, you need a fast and easy commute. That is exactly what you get at our Wichita Falls hotel, where our prime location can't be beat. With easy access to Highway 281 or 287 it takes a few minutes to get where you are going. If you are here for vacation, we know how to help you relax. Start by lounging at our seasonal outdoor pool, the perfect place to cool off. We're close to fine dining and shopping, which are both on the agenda for many of our guests. Free high-speed wireless internet, a microwave and mini refrigerator in all rooms and a free full hot breakfast gets your day started right. The most important meal of the day is on us and includes a buffet of waffles, fruits, pastries, cereal, yogurt and 100% Arabica coffee. We have Comanche Red River Casino or Kiowa Casino is a great place to test your luck. Maybe Sikes Senter Mall is more your speed and it's also an excellent way to stay out of the Texas cold wind or hot humid heat. Sunrise Field or city field is only minutes away for your sports' needs.

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Room 1

Guest reviews


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based on 245 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
124
Verygood
 
66
Medium
 
27
Poor
 
17
Horrible
 
11
Business Business 51
Couples Couples 51
Family Family 97
Friends getaway Friends getaway 16
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus University Inn & Suites,Wichita Falls
  • 5
    « Amazing! »

    We recently stayed here for a weekend to get away. It's hard traveling with an infant. So to find a hotel that makes it easy is a PLUS! We were welcomed from the time we got there. The room was spotless and the air conditioner was left on. So we weren't slapped in the face with a hot humid room. (Some properties turn the air off once the rooms is cleaned). The bed was comfortable with clean linens. The whole property was pretty much immaculate. Breakfast was excellent. There was definitely something for everyone. They have cold water, sweet tea, and cookies in the lobby. We travel and are in hotels it least once a month and this by far is one of the best. We enjoyed it so much we are planning a trip back.

    4
    « Llcoll »

    Great value for the money. Central location makes it easy to get to everything. Rooms are clean with many extras such as microwave, refrigerator, hair dryer and internet. Staff were friendly and helpful. Had to go down elevator to get ice as the ice machines on the other floors were out of order.

    4
    « College Visit »

    We arrived late in the evening kmluntk he greeted warmly by the receptionist who made our check in very easy. All staff members were very accommodating answering all our questions and also helped get us transport to the University and the bus depot. Rooms are clean and the facilities are wha you need for a couple of nights stay.

    4
    « Unexpected, good choice! »

    Since my son started college in town last year, I have always stayed at another hotel. However, as nice as that hotel was I decided to try something different yet reasonable priced. After reading reviews for a few different hotels. This hotel stood out. There were a few not so great reviews, but I decided to try it anyway. I have stayed at many other Best Western Plus's and have been pleased. Especially the breakfast. The hotels breakfast will pretty much sway me. And the breakfast did not didssappont. Upon arrival to check in Miss Corrina greated us and was very nice. So that was good and welcoming. Checkin was really easy the hotel isn't brand new but it isn't old either. Everything was nice and clean. So things of course throughout you could tell were older, but to me it did not take away from anything. The elevator does seem to be older. Getting to my room on the 3rd floor was nice upon entering. Again, most things had its wear and tear to it, but did not take away from the hotel/hotel room it self. The shower pressure was awesome. The sink was not in the bathroom kind of weird but still ok. There is a mini fridge, microwave in room! One thing I really loved was the parking lot (up front anyway) was WELL lite. That was a nice helpful plus, nice peace of mind. All staff seem to be very friendly. Breakfast stayed pretty stocked and clean. I will/would def recommend to a friend and will be back. For university parents it is a MSU University preferred hotel so that is good! I will def leave another review when I am back in the fall for football season! I'm sure it will be just as good of a stay.

    5
    « Very clean and great nights sleep! »

    We really enjoyed our stay at this location. It is clean, bed is comfortable and the breakfast was good. The staff is friendly and helpful. The location is great as it is in the middle of everything. We will stay here again

    5
    « Great stay! Awesome staff! »

    Really enjoyed my stay, kudos to all the staff! Breakfast items were more than I expected! Light inside the closet--genius! A must stay if you're in Wichita Falls, Tx! Close to mall,restaurants , and various other businesses, so super convenient!

    5
    « Remodeled - Great Value in Wichita Falls »

    The hotel has had a complete remodel. You will have fresh room - great bed - sheets towels pillows and amenities. Well worth the price while staying Wichita Falls. Easy in and out location. Nice staff.

    5
    « Big rooms, perfect for a group outing »

    The rooms were extremely spacious and there was even a large desk and pull out couch so none of my bandmates had to share a bed. I didn't get to use the fitness center since we were running behind to our gig, but I would definitely stay here again. The continental breakfast with Texas-shaped waffles is also a plus.

    5
    « Enjoyed my Stay! »

    I have stayed at this location three times and have enjoyed it! The breakfast is great! The staff has been accommodating and everything about my stay has been excellent. The rooms are clean and the best are comfortable.

    5
    « Great Stay!!! »

    In town for a few days and stayed here. Very nice lady checked me in and made me fill right at home. My room was clean and spacious with a comfortable bed. Breakfast is what you would normally expect. Will definitely stay here again.

  • 3
    « Okay BW »

    I usually prefer Best Westerns as I am a diamond member. This Hotel is okay. I booked online and the check in was easy. Staff has been friendly during my stay. One issue that might be out of the staffs hands is that my key needs to be programmed everyday. The rooms are nice and comfortable, clean and decorated nice. The walls might be a little thin, there have been a few times I could hear the room next to me talking. WiFi isn't bad, it's fast enough to stream tv. This hotel was okay for what I rented it for.

    5
    « Quiet Hotel with Safe Parking »

    We enjoyed a restful and quiet stay at this hotel on our way from CO to Houston for Christmas. The parking lot was bright and we felt safe here with our car packed with Christmas gift. Our room was very roomy and clean. The staff was very nice and immediately greeted us as a gold member for this hotel chain. I was very pleased with the breakfast with a lot to choose from. Hot and cold full breakfast. I would stay here again. Thanks Best Western!!

    5
    « Outstanding! »

    This is a newer property and well maintained. We arrived Christmas night. The young lady at the front desk was quite friendly and check-in was very quick. We had a huge suite with two queen beds which were very comfortable. It was below freezing outside and the extra blankets in the closet were most appreciated. Furnishings were modern and comfortable. Breakfast was well above our expectations and most enjoyable. Our room was spotlessly clean. The sink was outside the shower/toilet area making getting ready for the day much more efficient for the three of us. The exercise room was well equipped and easily accessible. All in all we had a very pleasant stay and would definitely stay here again if our travels bring us through Wichita Falls in the future.

    5
    « Great hotel to stay »

    This hotel was ideally placed on our trip. It was close to the hwy, quiet and served a good breakfast. The rooms were clean, and the staff we had contact with were very nice and efficient. The beds are comfortable, the internet fast and check in and check out very efficient.

    1
    « Horrible »

    If I could give this hotel lower than 1 star I would. The staff is really rude and the rooms are absolutely horrible. On one of our beds, it had dirty sheets with food crumbs, hair and pen scribble marks in the sheets. The sink stops up and the bathroom AND the vent went out in our bathroom. The room walls aren't very insulated and you can HEAR almost everything! You can hear people from other rooms, the staff vacuuming at 7:AM, and even the garbage truck outside. I am never staying at this hotel ever again.

    2
    « Needs new look »

    Worst Best Western I've ever stayed in- lobby was under construction but all the carpets were filthy and cigarette butts were left by construction workers who were working on entrance. Ice machines were broken on Friday night and Saturday morning. Breakfast buffet offered one kind of egg-over scrambled eggs, and two fruits-old bananas and tiny apples. You had to make your own instant oatmeal. Rooms were sub-par with no TV channel guide.

    5
    « Best Western Plus University Inn & Suites »

    This hotel in Wichita Falls, Texas is the best Best Western hotel in which I've ever stayed. The employees are extremely courteous, helpful and professional at all times. The rooms are very pleasant and comfortable. I highly recommend this hotel to anyone needing to stay over-night in this area.

    5
    « Great Location »

    Clean, Quiet, very friendly staff. No highway noise. Within 100 yards is the best BBQ in Texas, the best steak in Texas and also a fine restaurant for all types of food. A good long walk to a mall. Very nice suburban location.

    5
    « Quite, relaxing »

    My wife and I stayed here one night to visit grandkids, this place is quite, relaxing and the staff is wonderful, the room was very clean, also the hall ways was clean also. The black out curtains really work, so set the alarm (HAHA) or not. The breakfast is great , waffles , toast, cereal, eggs, sausage, breakfast potato's fruit and more so don't miss it. The area is safe and close to most everything (see Eskimo Hut review) Target and other shopping is all walking distance, a liquor store is a 5 minute walk (hint no DUI), restaurants and fast food all walking distance as well.

    2
    « Smelly Room »

    Room was smelly and sticky!!!!! Was afraid to touch bathroom door after I realized how sticky it was. Could have possibly had smokers in this non-smoking room or was just very old. The staff was friendly and very helpful.

  • 5
    « Great hotel and bonus -real gluten free breakfast options »

    This is a beautiful hotel. Easy to find, well lit, nice area and It appears to have been renovated in the last year. I checked in extremely late with my party. I was worried about check in issues but there were none at all. The staff was friendly and personable at a late hour. The room was maintained to brand new conditions and super comfy beds which were much needed after a long night and a quick stay. The best surprise was the options for breakfast. Almond milk in the fridge and gluten free bagels for real! Besides fruit, oatmeal and other healthy options. A time saver and convenience for someone with diet restrictions and health conscious.

    4
    « Business meeting »

    Nice place to stay. Comfortable and convenient to the Sykes shopping area. Breakfast was very good withe a variety of food offered. Room was clean and met my expectations. Hotel has business center, swimming pool and exercise room. Staff was very friendly and helpful.

    4
    « SECOND TIME AROUND JUST AS GOOD »

    Second time at this location and just as good if not better. First time was three years ago. This time, we had been riding on bikes all day long only long enough to stop for gas. Really tired and just needed to stop for rest. We stopped here without any reservations and checked in with Corrina. She was very friendly and helpful. Got us checked in with a smile. When she found out we was going to walk to the steak house across the street, she even informed us to be sure to show our room key so that we could get a discount. Even though renovation was going on, everything was clean. Rooms comfortable and clean. Breakfast was served in the morning and time and very good.

    4
    « Great Staff/ Ok Rooms »

    I'm not sure the names but every employee I came in contact with was super nice. Looked as if they enjoyed being there to help the guest. Honestly the hotel was just ok but having people working the front desk that are friendly makes a world of difference in my opinion of your hotel. Thank you to the staff for having such a great attitudes and making the stay so comfortable.

    4
    « Nice »

    Overall a very nice hotel. The rooms were clean, the staff friendly, and they offer a hot breakfast in the morning. The breakfast had eggs, bacon and potatoes, along with a selection of cereals, fruit and other items.

    5
    « Family Gathering Weekend »

    Very Nice hotel, friendly staff. We requested a wheelchair accessible room and it was very nice. Did not get to partake in the breakfast so can not comment on that. Our room was on the second floor and other guest on that floor were very loud until late in the evening. When I was at the point of calling the front desk to complain they finally calmed down.

    4
    « Room was large and clean, breakfast was good. Good value and lots of places nearby »

    After checking different hotels, this one had the best price for the value. There is a divided street in front of the hotel, but you can actually get into the hotel coming from the nearby parkway as the hotel has a side entrance. Otherwise your GPS may take you around the block to approach from the North. The room was spacious and clean. My wife grew up in Wichita Falls and remembered that the Pioneer restaurant was the only one, if not one of the few they liked to go to when she was small. So we went across the street to the original Pioneer restaurant and were extremely disappointed. They have changed owners and the food was terrible. But there are lots of other choices of good places to eat nearby. Maybe the new Pioneer owners will figure out how to go back to quality food and preparation. Breakfast at the hotel was good the next morning and there were two women working to keep things clean and refilled. WIFI worked well in our room. If we ever have to go back to Wichita Falls on the way to Colorado, New Mexico, or somewhere else, we'll probably stay in this hotel. But on that point, Wichita Falls is one of those places that is probably visited more by tornadoes than tourists. Wichita Falls almost seems to be dying or dead and since we had time before a funeral, we drove through most of the neighborhoods. Some that were nice neighborhoods 50 years ago are little more than slums with run-down housing. But we recommend this hotel if you're in Wichita Falls.

    3
    « You'll have to look for this one. »

    After finding this hotel I was okay with its location due to all the restaurants and stores within walking distance. My room was spacious but needed some things done to it. When checking out in the morning the girl asked "how was your stay?" I informed her what things needed some attention i.e. fan and light combo in bathroom didn't work, carpet in desperate need of cleaning. She said to me that this particular room was the next one to be renovated. Kind of makes you wonder when you use points for a nights stay, if you get the "run down" room on the property. Oh well, I did get a good nights sleep and the breakfast was good.

    3
    « Customer Focus Lacking »

    Stayed five nights. Rooms are beside bedbugs ok. Just renovated so look fine. Staff is in need for extra Customer service training. Little attention for guest, plenty for collegues. At breakfast we had often to ask for supplies as refill was not done rapidly. No constant attention and service.

    5
    « Nice & Clean »

    We stayed here on our way to and back from our trip to Colorado. The hotel was clean and well kept. The employees were very nice and helpful. Great value for the price! We would stay here again if in the area.

  • 4
    « Perfect location »

    Clean, large room with fridge and microwave. Really comfy beds, and the location couldn't be better. Pioneer Restaurant and great steakhouse right across the street. We were close to shopping mall, and Midwestern University. They had fresh cookies every afternoon around 3:00pm. Nice touch.

    4
    « As Expected »

    Everything was as expected for the Best Western hotel chains. Good-sized rooms, comfortable beds, nice decor, clean rooms, and a friendly staff. The pool closes a little early, but everything else was great.

    5
    « Best - Best Western »

    This is a very clean hotel with and exceptional staff. These folks really do appreciate their guests and make sure that all needs are met or exceeded. I would recommend this hotel for a quite place that is close to all major roads, restaurants, and local attractions.

    5
    « "Great Hotel" »

    This is a nice hotel and we enjoyed the breakfast food. The staff is friendly and helpful. The location is perfect when we visit our daughter who is attending MSU. We will definitely use this hotel in the future!

    4
    « Great hotel with excellent service! »

    We checked out a few "lower priced" hotels north of town. Not good. There's a reason they are much lower in price. So glad we found this lovely hotel. Selling point, outdoor pool! There are some renovations being done, but the workers are very quiet. The first room we were put in had a leak in the bathroom. The front desk lady immediately got us into another room. The rooms are large & beds very comfortable. Large flat screen TV & good wifi service. Breakfast was very good. The dining are is large enough, but it gets a bit congested in breakfast area. This hotel is located in somewhat of a residential neighborhood. It is a very quiet area, but yet not far from restaurants & shopping. Staff is super friendly & very courteous. Our only real negative, they ran out of those delicious cookies about 6pm!

    5
    « Nice Stay »

    We often use Best Western ? breakfast is a must for my husband. We enjoyed staying at the Best Western Wichita Falls while visiting friends and then on to Hobbs, NM. Very nice, clean, quiet facility. Great, full, hot breakfast offered.

    5
    « Great Place To Stay »

    Great Place To Stay! Quiet and relaxing!! Nice clean rooms! Great breakfast!! Staff was very nice and eager to help or answer any questions! The room was nice and comfy! I highly recommend this Best Western and will stay here again!!

    4
    « Nice but »

    It appears the motel is in need of an update we were given an ( upgrade) however the furniture is worn and most of the lamp shades were torn or had holes in them. The bath room time needs to be recaulked.

    5
    « Review Wichita Falls Best Western »

    This is an excellent hotel in Wichita Falls, Texas. This hotel has an excellent staff that goes above and beyond what is expected. The staff is professional, courteous and helpful at all times. You can not find a better hotel in this area.

    5
    « Very friendly staff »

    Desk clerk went out of her way to help us out with an early check in to get ready for a wedding shower. The room was clean and comfortable. Breakfast was good. We would recommend this hotel to anyone needing a nice place to stay in Wichita Falls.

  • 3
    « One Night Stay »

    A little disappointed in this property for the price. Booked King Spa room. Friendly staff & easy check in. Room was clean but bed was not comfortable. Jacuzzi tub was a joke. Regular sized tub with 3 jets on each side. Not very relaxing. TV volume is programmed so if you have hearing problems you can't hear it. Sheer curtains block air conditioning preventing room from cooling off. Not a lot of things to do in the area. I would suggest staying elsewhere. Ok free breakfast. Non-smoking property.

    4
    « Good value »

    Clean rooms Bathrooms have been recently remodeled. Large tv screens. Furniture was still old. Good breakfast buffet, fresh fruit options. Warm cookies in the evening. Lower prices than other places but still a good place for 2 nights.

    4
    « Fine hotel, with a few caveats »

    This is a very clean, reasonably quiet, and generally friendly hotel, and I recommend it. Here is the "however" part. The desk clerk told us on the phone that pets weren't allowed, but it turns out they are for $15 per night. When we checked in, we found our bath/shower had no water and when we asked for a new room the clerk tried to get us to take our showers in another room so she wouldn't have to change our room. Bizarre. Once we got past that, our stay was excellent. Most important, the bed was extremely comfortable. The hot breakfast was very good with the exception of the scrambled eggs, which lacked both flavor and texture. The pre-made mini-cheese omlettes offered on another morning were much better. And it bears repeating that the hotel was very clean with a great staff except for those two hiccups. A fine value.

    4
    « Business trip this week. »

    Hotel, is a bit dated, However was remodeled less than 8 years ago and is undergo a new remodel. I wouldn't say its worth spend $100.00 a night, but worth up to $83.00 a night plus TAX for a King room and up from there to a larger room. Well worth your stay in the Wichita Falls area as its close to the mall and in a great area of town.

    5
    « Great Value in the Falls! »

    Tip the hotel is under going ...should be even better when completed. But overall....nice clean hotel at reasonable price. Very friendly staff. Used to be a Ramada Inn -- I like it better as Best Western..

    5
    « Love the best western plus hotels. Especially breakfasts. So like subs are very relaxing. Coffee was good & icebox clea »

    The spa tub, bath amenities. Good coffee & cleanliness of all bedding top quality. Nice & quiet. Love rolling clothes cart also. Wish j could have stayed longer. Breakfast staff outdid themselves with full Hotel & they kept refilling hot foods & cleaning waffle iron stoppages.

    5
    « Very nice place to stay »

    I can't speak more highly of this establishment. We arrived 3 hours earlier than standard check in time and they accommodated us. The room was sparkling clean, comfortable beds , amazing shower, very safe and secure environment, and the breakfast was phenomenal. We will stay again.

    3
    « Overall »

    The stay was overall okay. The first room I had, there was baby powder all over the bathroom toilet and on the handle of the bathroom door. I wasn't sure if the whole room wasn't clean, or just the toilet was missed. Also the toilet was dirty. I usually never complain about anything, but I had to. Luckily the woman placed us in another room. Housekeeping wasn't bad, but not great, they kept bringing towels with stuff all over the towels. I didn't know if they were clean or not, so I wouldn't use them.. one had brown stuff on it, looked like dirt. They shouldn't be giving that towel to people staying in the hotel whether it's clean or not.. overall the time spent there was ok, I was there to visit my husband who is at the AFB nearby, so it was worth it.

    4
    « Good inexpensive hotel »

    Not bad and the staff is very friendly and accommodating. They are currently remodeling and have some minor issues of cleaning after the remodelers in the hallways but they will handle any complaints or issues immediately and totally nice about it.

    5
    « Nice location & courteous service. »

    Always had pleasant experience staying at this BW, Wichita Falls location. The location manager Mandy Riley is very courteous and helpful! Also, staff was very friendly. Always stay here when visiting Wichita Falls.

  • 3
    « Nice Price / Interesting Thanksgivinng »

    We have stayed here before as our daughters attend MSU. The price cannot be beat and the breakfast staff is friendly. This time however we were there for Thanksgiving. We received four calls on Turkey day stating that we had not paid for a second night. We ran back to the hotel and showed them the confirmation and bank charge. I am not sure the clerk believed us even then, but she did give us new keys. I think if we stay there again we will book with the hotel directly.

    5
    « Good place »

    Very good and friendly Staff very well-maintained hotel in deathly coming back to stay here everything is real easy to get to restaurant next-door Walmart down the street and plenty of things to do in the area

    4
    « Clean and comfortable if a bit awkward »

    Check-in was quick and easy and our room was clean and comfortable. This facility has a rather awkward room set-up in that the bathroom door opens outward and the light switch is on the hinge side of the door. The breakfast was standard fare except that there was no fruit available. The business center has dated equipment and slow internet speed.

    4
    « Family Day MSU »

    Staff was very friendly and attentive. Room was clean but a bit muggy.Location was very close to dining , attractions , and college campus. Would like attendant fixing the breakfast to have on gloves.

    4
    « Great Service, Clean »

    Staff was great, very personable. Addressed any issues immediately. Rooms were clean. Wifi had a strong signal, but was a little slow. Had an issue with the door locks not recognizing the key cards, apparently is was a hotel wide issue.

    3
    « Check your sheets »

    The lady at the front desk was wonderful! She was friendly and fast. Our room was average. We stay in hotels a lot and I am very picky about bed sheets. Upon inspecting the beds I noticed that one bed had been made but obviously the sheets were never changed. There were stains on the sheets, flakes of something under covers. After moving the comforter we found cigarette tab under neath it some coins under decorative throw. I went to the front desk and they gave me new sheets and comforter. They have me a discount in the room. The ladies at the front desk again were great and apologetic. The next day we returned to our late and both beds were made sloppy. The decorative cover was thrown in a pile along with a flat sheet on top of the bed. Pillows weren't moved that we used and the ones we didn't use just thrown to the top. I just figured there would be more attention paid to the room the next day since it was unclean the first night. Also didn't leave the same amount of towels and only one washcloth. Other then the housekeeping issue the stay was good. Breakfast was great and the hostess there was in top of things and friendly. We just slept here because we were here for the AF Base. Thank you to the front desk and breakfast hostess for making this a better review. We probably won't be back just due to I want a clean bed when I arrive and not have to unmake and remake a bed that wasn't changed between guests. That was just gross and not sure anything could make that better.

    5
    « Saved Our Weekend for the Hotter N Hell 100! Thank you!!! »

    Robin and Mandy saved our weekend. I had paid for a reservation in full back in March at a competing hotel down the street. The day before getting on the road to drive to Wichita Falls, I called this hotel just to make sure all was in order and someone had cancelled my reservation for no apparent reason. Robin and Mandy at BW came to the rescue and were able to get me and my friend a room at extreme short notice and did a fantastic job! Thank you!!!

    2
    « Bad outweighed the Good »

    Nice hotel, nice front desk staff. Horrible room, horrible housekeeping. Room air felt sticky. We live in a more humid climate, and this was unacceptable. Housekeeping only took away soiled towels, no new towels or mat, no bed made and no trash emptied. Our sheets had holes in them. We were there for a large cycling event, so rooms were at a premium to say the least. We were not happy, and when we informed the front desk we did not receive towels, we were told to come get them. Considering what we paid, our stay was predominantly unsatisfactory.

    4
    « Very Nice »

    Nice clean hotel, Room was nice, coffee pot was in good working order. I have stayed there several times, front desk was very good to me, called after I got to my room and asked if all was ok and if they could anything. Good recommendation on a nice place to eat. Parkway Grill on Southwest Drive. Next morning breakfast was fair, nothing to special, very clean.

    5
    « Best Stay Ever »

    When I come to Wichita Falls this is the only hotel I stay at, because of the professional people and friendly. They make you feel at home. Would not have it any other way. Best place in Wichita Falls to stay.

  • 3
    « Disappointed for the first time »

    I have not had a bad experience here until this stay. The room had cleanliness issues and a staff member was not pleasant at all. Being that this was a one time bad stay, I will probably stay again but if the next experience is not satisfactory I will find other accommodations for future trips.

    5
    « Excellent! »

    I hadn't stayed on this side of WF ever and was a bit skeptical given it was close to the college, but TA indicated it was a descent hotel so way we went. What TI didn't indicated was how great this location was. First thing is that the handicapped parking was close and near the door. Second...the staff was extremely friendly, helpful and efficient. The rooms were fresh, clean and spacious. TV was clean and the A/C was perfectly cold and ideal. The continental breakfast hit the spot. It's well worth getting off 287 and for just a few miles down the road (~6) a far better hotel experience awaits.

    4
    « BW Plus University Inn »

    We stayed in 6 BW Hotels in the last 14 days. This was the best. We would stay there again if the opportunity presented itself. The Steakhouse across the street had excellent food. The breakfast was good and plentiful.

    5
    « Fine small hotel, well maintained »

    I have stayed at some much older Best Western properties, and to me this is a much newer-style property. It seemed to be immaculately maintained; everything in the room worked, and there were no obvious maintenance issues anywhere. The staff was friendly but non-obtrusive. We ate the supplied breakfast two mornings, and it was quite nicely done for this kind of thing. A bit of fresh fruit, eggs, bacon, biscuits and gravy, cold cereal, milk, yogurt, self-serve waffle irons, juice, and coffee. Quite handy and easy to get a light meal without having to find a restaurant. We were in Wichita Falls for a nearby small-town reunion, and were thrilled to have the city so well represented by the publications in the room as well as by this property. We needed a few things we forgot to pack, and were glad the Dollar General was immediately adjacent, as well as a Walgreens and several restaurants within easy walking or driving distance. The desk clerk told us there's a WalMart just down the road if we needed something there. We got in late Friday and ate at the Pioneer of Texas restaurant right across the street, and it was OK. (Seemed to be a local hangout.)

    5
    « Comfort for families »

    This hotel is amazing. They make you feel welcomed they keep the hotel clean and in good shape. Our experience as been one of the best and we've been traveling alot. Our family was there for a funeral and some had stayed before to vist Hospice. The staff will make sure your check in is painless and quick ( I booked two rooms myself) it was the right rooms the right amount no problems. The rooms are clean, beds comfortable and we didn't hear any noise. We used the pool which was kept clean it's a little small but we weren't there for the pool just nice to be able to cool off after being in a car for hours driving. The breakfast was hot and fresh the have many options and there is someone in there breakfast area keeping it stocked and cleaned. I did have phone conversation with the hotel management (Mandi) the day before our arrival and she was very customer friendly, she took the time to listen and to try accommodate our family in this tragic time. If your looking for a hotel to really feel welcoming and clean, and for a good price this is it!

    4
    « Should have had a free room. »

    The motel was very nice. According to our rewards plan, we had enough points for a free night but then were advised at check in that THAT motel took more points than we had. The counter person was very blunt about it. The motel was clean and neat but the rewards program need to better inform their guests.......BEFORE reservations are made.

    5
    « AMAZING HOTEL!!! »

    If your in the Wichita Falls, TX area this hotel far exceeded my expectations!! Staff is amazing, breakfast is fantastic, rooms are quite and Spacious! Rate is crazy good for this hotel! I recommend this hotel to any and everyone who is visiting the Wichita Falls, TX area! They also have the best Cookies I have ever tasted available to all guests!!!

    5
    « Great staff, comfortable stay »

    Husband stays here for work and always raves about the staff. When we had to got out of town we choose to stay and I can see why he enjoys staying here. Clean, orderly accommodations, but the staff is professional and goes out of their way to make each guest feel like they are home

    3
    « Lest than I usually get from Best Western »

    I just became a Best Western Rewards member so I chose the Best western this time. I have stayed in several hotels in the area and this was I am sorry to say the least desirable of them. The room and hallways had a dust line along the walls where they didn't get the vacuum, the vinyl base was away from the wall in the bath and the carpet seemed old and not very clean. There was several different smells throughout the hotel, not pleasant but overwhelmingly bad. One of the problems was unknown to me at the time is this is a per friendly hotel, and there were several dogs staying in close proximity to our room. I am not a fan of pet friendly as I feel the carpet in my room has been the a waste disposal site for the animals. In this case the smell and carpet seemed to confirm that thought. The hotel seemed to be old with some remolding. The walls were very thin and we could here dogs, talking from several rooms and even snoring throughout the night. The staff was nice and the room was ok. They did have a full breakfast with sausage, biscuits and eggs, the scrambled eggs were a bit watery but better than no breakfast. I stayed at several Best Westerns and this one had the price of a good Best Western with the quality of a much lesser chain.

    5
    « Wonderful Stay at Best Western in Wichita Falls, TX »

    This hotel in Wichita Falls, TX has always been professional, very friendly each time I book the room and stay. You could not ask for a better staff at this hotel for your stay and the rooms are very clean.

  • 5
    « Vacation Stay »

    All staff extremely professional and well managed. Property was well maintained and furnished extremely well. Breakfast well presented and offered something for everyone. Every one was friendly and displayed willingness to do whatever was necessary to make the stay pleasant.

    5
    « When I stay in Wichita Falls, this is my first choice »

    I like Best Western because the value is consistent. It is good, clean, and restful for the few hours I am there. I could go someplace less expensive, but I am uncertain what I will receive. This is my second stay at this hotel and it has always met my expectations and my needs.

    5
    « Great place to stay & rates are reasonable »

    We had stayed in a suite on the 3rd floor. We had reservations with the price given to us & when we got to the hotel to check in, they even lowered the price as we always stay in Best Westerns when possible. The suite was very large compared to a regular bedroom. The cleaning staff was very nice & friendly as well as the front desk personnel.

    5
    « Restful and friendly »

    They recognize me now and call me by name as I enter. This is a quiet hotel and A/C or heater work great and not too noisy at all. Outside noise and other room noise are not here in B/W. Makes it great for a restful stop on my trips.

    5
    « First time here »

    Nice hotel. Very convenient to State highways . Clean and comfortable with caring attentive staff. This is the first experience with this hotel. We travel across country frequently and are picky about where we stay. We will stay here again!

    4
    « Great Value and Good Place to Stay »

    We stayed one night and found everything to be very good. The whole place was clean and the staff very helpful. The room was spacious, clean, and well decorated. The bed was very comfortable. Breakfast was very well done. Will stay there again.

    3
    « Price out of line with all other hotels »

    Location is hard to find even with GPS. The desk clerk could not give us directions even from 5 blocks away. The lodging price was found to be 30 % higher than comparable B/W this trip that had amenities not found here. The water was terrible. Rust and odor! We preferred to pay cash. The clerk refused. It was required to go on our CC

    5
    « Great stay--as always »

    We always stay at this Best Western when in Wichita Falls, which is 2 or 3 times a year. Have never had any problems. The staff is always friendly, the breakfast has a large variety of choices. The rooms are well insulated against outside noise. We somehow always stay when there is some kind of sporting event for kids going on and NEVER hear them.

    3
    « Decent »

    Beds were soft room was clean. Everything was average. had two conditioners in the shower and no shampoo. Hallways and rooms entrance light burnt out) seem to be dark and not well lit but that seems to be kind of normal for BW.

    4
    « Good Place To Stay »

    A better than average Best Western. Their price is competitive with other hotels in the area. The hotel is over by the university but is a little difficult to find as it is not close to Hwy 287. Friendly staff a choices of restrraunts within waking distance.

  • 5
    « Excellent Hotel for the price ! »

    Courteous personnel. Very clean and comfortable. 10% dinner discount at McBride's (One of the best Steak Houses in Texas) located just in front of the hotel. The morning after: Free breakfast (Try the waffles, they are delicious) There is no way you will get the same deal anywhere else in Wichita Falls for $90 a night. Will definitely be back.

    5
    « Good Stay »

    Good clean motel. It has the toilet/shower separate from the sinks. Not many motels have this anymore, I don't know why anyone would like to be showering and or using the toilet while someone is at the sink getting ready.. Internet was faster than most hotels. Check-in was very friendly and the price was a good value. Breakfast was adequate. Will stay here again if we are in town.

    4
    « Modern, clean hotel in nice area »

    Very nice hotel near the university area. Room was large, clean and well appointed. Bed was very comfortable. Free breakfast was good - cereals, breads, fruit, yogurt, cheese omelets, coffee and juice. Staff were friendly and accommodating with our uncertain check-out time. We like to walk for exercise and the area had nice residential areas for walking.

    5
    « Good stay »

    Great in between place to stay between San Angelo, TX and Tulsa, OK. Since I am 82 years old, I need that rest stop. In the morning, after a stay, I get a wide variety of breakfast foods as well as an apple for the drive. They now have strawberry and regular waffles. Yummm.

    4
    « GREAT Staff »

    I have been staying in this hotel for 3 months, due to work and the staff are great. Whatever you need, just ask...directions, help with something, changing rooms, even where to eat. No matter what time of day or night you come in, you will find a courteous staff member ready to greet you.

    5
    « Vacation--passing by »

    We stayed here on our way back home from vacation. Very nice beds. Felt comfortable. The cleaning staff was a little bit under pressure and complained about their miscommunication with the front desk, but other than that, everything was good. Breakfast was nice and to the temperature. Very clean. The front desk was very helpful to recommend us to places and call us a taxi after our car broke down. They let us stay a few hours more because of this mishap. Thumbs up.

    5
    « Excellent, Outstanding Stay »

    Great place to stay, service excellent, accommodation's always perfect. Rooms clean, bedding great. The help from Management to the Front desk, the person who takes care of breakfast and don't forget the ladies who do the cleaning of the rooms. Both times we have stayed at this location, never a problem.

    5
    « Friendly Service »

    Wichita Falks is in the middle of nowhere (at least for a German). So it matters a lot if the hotel personal makes one feel right at home. The friendly personal of the Wichita Falls BW did just that and assisted my short visit with plenty of useful information.

    4
    « Close - No Cigar »

    Hotel was very good in most respects. Good breakfast, helpful staff, quiet. However, the exercise took equipment had not been attended to. We had visited this property in October and on that visit the TV remote and the elliptical machine did not work. On our stay in December they still did not work.

    5
    « Great stay »

    Three years ago I chose Best Western form many other places. B/W is always a welcome and comfortable place to stay. Right off freeway and still cannot hear traffic. Bath towels are luxurious and large. Especially appreciate complete non smoking facility. Belonging to Rewards is beneficial as I often get a free stay.

  • 5
    « Front Desk Service »

    No I try to give positive reports on everybody. But I have to say that Manny at the front desk is amazing. I did every hotel that I've been at his provided the best service and is made my stay here wonderful. I know Wichita Falls is out in the middle of nowhere but if you're in this area you have to stop in stay here, and let Manny take care of you. I work for a security company needed some things done with paperwork immediately. Many was on it without hesitation and not only did he get it done immediately but he had it done properly. That can make a difference on whether not I get paid and the customer has the quality paperwork they need. He didn't just help me in that area but anytime I need something he was quick to respond let me do that for you. Thanks Manny for all your help and kindness.

    4
    « Stormy Night in Wichita Falls »

    Very pleased with BW Plus. Great location for us, free WIFI for teenager, good complimentary breakfast. The room was clean. The room arrangement could be better. The sink and vanity should be in the bathroom not the entry hall.

    5
    « Great stay »

    We have chosen to stay at this hotel for when we go to MSU home games. Very nice and enjoyable. Clean, friendly, close to other points of interest. We had no problems at all at this location. Will definitely stay again!

    4
    « Thanksgiving on the road »

    This hotel looked very nice inside, outside & as you enter the room. Overall, it was convenient for location. The price seemed a little high since we could've got the same things a little farther into town for half the price. My biggest beef was our room wasn't cleaned after the first night and we stayed 2. The water pressure was nonexistent and the bathroom had no exhaust fan. But we had a nice time.

    5
    « A good place to stay »

    Stay here in Wichita Falls. I expected a comfortable and clean room - that's exactly what I got! Nice folks at the front desk, a quick check in and check out. A great value for a business traveler, and I plan to stay here again the next time I travel to the area.

    4
    « You Could Order It Your Way at This Best Western... »

    The staff was very nice and on point, the room was nice, clean, and roomy. We requested a first floor room and got one. The bathroom was a wee bit on the small side though and the light switch is on the outside wall. The water pressure is nothing to write home about either, but the shower head is very high and that is very nice. The beds were... The place is very convenient to the mall and restaurants, and within minutes of Sheppard AFB (The reason we were in Wichita Falls) - The beds are good and didn't bother my back all that much. The shower curtain in our room didn't hang correctly either. The Wi-Fi was pretty good in this place and it was pretty full the 2 days we were there. Overall, a good bang for the room buck

    5
    « Superb visit »

    We have stayed at this particular Best Western Plus facility a number of times over the past few months -- and continue to make it our 'hotel of choice' for our trips to Wichita Falls. The location is convenient to our appointments and to both shopping and eating facilities. We also enjoy the ability to walk in a neighborhood park environment when the weather permits.

    3
    « Tasty pumpkin waffles »

    This unit is not close to a main expressway. Unit could be cleaner. Breakfast bar had pumpkin waffles and was a nice change from the usual. Room was quiet and bed comfortable but not as overall clean as I would expect. Thorough cleaning had not been done for a while.

    5
    « Football weekend »

    Second time at this facility and I will keep coming back. Rooms were good sized and clean. They had all the amenities. WiFi worked great. The staff is what puts this hotel above the rest to me. Very friendly and accommodating.

    5
    « Best Western Plus University Inn »

    clean, very nicely decorated; elevators - thank you!; comfortable big room with fridge and microwave and coffee pot; digital TV kept 'breaking' up for about 2 seconds every minute, but had enough channels - so okay; GREAT breakfast options!!!! quiet comfortable stay, easy to find - I'll stay there again!

  • 5
    « nice room »

    We had a room with a couch and a coffee table, microwave and fridge, and plenty of room to relax. The bed was comfortable and the décor pleasant. We enjoyed our stay. The check in was quick and the staff pleasant. I would recommend it for a good night's sleep.

    5
    « review of hotel »

    I stayed at this hotel a few years back and was very satisfied with the propery in avery respect.. Desk, housekeeping, and breakfast employes were all very friendly and eager to see that our stay was confortable. this porpery is very well maintained both inside and outside and is centrally located in this city close to shopping and restuarants. with excellent internet great exercise room with excellent epuipment.

    5
    « Best Western Plus University Inn & Suites »

    Excellent hotel. Quiet. Very nice and good sized rooms. The hotel staff was very friendly. Decent hot/cold contintental breakfast. They have the texas shaped waffle maker which is fun. I felt safe and felt my car would be safe at this location. Good BBQ next door.

    5
    « I just passed per Wichita »

    I stay just one night in wichita in a horrible day, (rained a lot) this hotel is a good accomodation, easy to find, has a good location near shopping center. Room was spacious, good breakfast near a good steakhouse. I didn't pay because I used my B.W point and everything was perfect. Fast check in and out.

    5
    « Superb hotel -- in Wichita Falls!! »

    We have always enjoyed Best Western facilities/hotels, from Vancouver, Canada to (now) Wichita Falls, TX! This hotel was no exception. Our room was clean, big, quiet, comfortable AND what we had selected online. Our nightly rate was super and the hotel staff wonderful Breakfast was great.

    5
    « Clean, Friendly, Great Location »

    Helpful staff, clean property and room, great location. A mistake was made when I made my reservations online and the friendly staff made the change for me without a problem. The location made it easy to access any part of town needed. We had arrived in town for a funeral and were exhausted and didn't want any hassles - much appreciated!

    5
    « Hotter Than Hell 100 Weekend »

    This hotel staff were very aware and knowledgeable of the event going on and they went out of their way to make sure that all guests were cared for. As cyclists in the event, they early prepared breakfast was a great help to start the day.

    5
    « Wonderful hotel! »

    We recently drove from Northern NJ to Lubbock, Texas to bring my son to college. This was the first Best Western I remember staying in and it converted me to this brand. The hotel was very attractive, our room was wonderful, with a king size bed and a pull out sofa. The desk staff was very helpful and found cutlery and plates for me when I forgot to ask for them with our take-out dinner order.

 

Getting to the hotel ...

All directions
·From: The north. In Wichita Falls take 281S Exit. Exit Southwest Parkway and turn right. Then turn right on Maplewood Avenue and end at the Best Western Plus University Inn & Suites. ·From: The south. From 287N take 281S Exit. Exit Southwest Parkway, turn right and then turn right on Maplewood Avenue. From 281N, Exit Southwest Parkway. Turn left and then turn right on Maplewood Avenue North and end at the Best Western Plus University Inn & Suites. ·From: The west. From 82E, exit on Kemp Street and turn right. Go for two miles and turn left on Maplewood Avenue. End at the Best Western Plus University Inn & Suites. ·From: The airport. Exit Municipal Airport on Armstrong Drive, turn right on A...

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