Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel University Inn & Suites, Wichita Falls

4.0/5  - basé sur 250 notations.
4540 Maplewood Avenue, 76308-4608, Wichita Falls, United States - Voir l'itinéraire

Bienvenue au Best Western Plus University Inn & Suites !Situé à proximité de l'Université d'État du Midwest, notre hôtel de Wichita Falls est fier d'accueillir les personnes venues assister à des événements universitaires et bien d'autres. Nous accueillons également les motards venus découvrir le magasin Red River Harley-Davidson®, les patients qui se rendent à l'hôpital régional United ou les familles en visite à la base aérienne de Sheppard. Les voyageurs d'affaires qui recherchent calme et tranquillité avec une excellente situation seront comblés. Sachez que notre hôtel de Wichita Falls offre toujours le meilleur en termes de service. Si vous êtes en ville pour travailler chez Sealed Air® Corporation, Echometer, Alcoa ou une autre entreprise locale, vous devez pouvoir vous déplacer rapidement et facilement. C'est exactement ce que vous propose notre hôtel de Wichita Falls, avec sa situation imbattable. Situé à proximité de la Highway 281 ou 287, il vous permettra d'accéder à votre destination en quelques minutes. Si vous êtes ici pour les vacances, nous saurons vous aider à vous détendre. Commencez par vous délasser et vous rafraîchir dans notre piscine extérieure saisonnière. Notre hôtel se trouve à proximité d'excellents magasins et restaurants, que nos clients sont nombreux à fréquenter. Commencez au mieux votre journée avec un accès à Internet haut débit sans fil gratuit, un four à micro-ondes et un mini-réfrigérateur dans toutes les chambres, ainsi qu'un petit déjeuner chaud complet gratuit. Nous vous offrons le repas le plus important de la journée, composé d'un buffet de gaufres, fruits, pâtisseries, céréales, yaourts et café 100 % Arabica. Le casino Comanche Red River ou le casino Kiowa sont parfaits pour tentervotre chance. Si vous êtes plus tenté par la galerie marchande Sikes Senter, c'est également un excellent moyen d'échapper aux vents froids ou à la chaleur humide du Texas. Les stades Sunrise Field et City Field sont à seulement quelques minutes pour les fans de sport.

Best Western Plus

Hotel University Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 250 voyageurs
Note attribuée
Excellent
125
Très bon
68
Moyen
28
Médiocre
17
Horrible
12
CONSULTEZ LES AVIS POUR
En couple En couple
51
En famille En famille
101
Escapade entre amis Escapade entre amis
16
Professionnel Professionnel
51
Voyage solo Voyage solo
20
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Nice stay "

5
26/07/2018

Stopped in for one night on a three week road trip. Friendly staff. Room was very clean & spacious- great for our family of five. Delicious eggs, sausage and waffles for breakfast! They kept iced tea & chilled water for guests in the lobby.

"Oh no."

1
13/07/2018

I booked this hotel based on the reviews from yelp and TA. Upon arrival, we were greeted by front desk clerk Nicole. While completing the necessary paperwork, I asked if the parking lot was safe (as we recently had our vehicle broken into in a hotel parking lot in Houston). Nicole's reply was “I don't know- I don't park here, just park out front.” My husband and I venture with all of our luggage to our assigned room only to find the temperature in the hallway and smell offensive.Wait, it gets worse. The room smelled like Raid bug spray and the tub had dried yellow droplet stains in it. We came to the conclusion that this was not a suitable establishment to spend the night in. Here's where things get unacceptable- Nicole informs me she won't refund my money as I won't accept another room. I became frustrated and didn't act as professionally as I should have and for that I apologize, but she wouldn't listen to the reasons we couldn't stay. She became increasingly hostile until her co-worker explained that she could just undo the check in. It's not like I wanted to cancel the hotel reservation-I now don't have anywhere to spend the night. But the hotel room is dirty and it smells. The one good encounter here was Nicole's co-worker who made the situation okay. Because of that co-worker I will consider staying at an alternate Best Western Plus in the future instead of writing off the whole corporation based on the actions of Nicole and the level of cleanliness of this hotel.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am sorry about the issues you had with the hallway smell and room, the only thing I can think of is we did have the hotel treated that Friday for pest control, we do this on a monthly basis but usually there is not much smell associated with it. I did speak to Nicole and she said she was trying to explain about not being able to refund you any money since nothing was charged. Upon check in when we hit the check in button, the system will automatically place a hold on the money for your stay, it is just a hold or an authorization and nothing is actually charged until you check out, and by offering you a different room, she was trying to take care of you so you would not have to drive any further. Either way I am truly sorry for the way things happened and turned out, I will make sure to address housekeeping and the front desk on procedures. Again I do apologize and I hope you will chose a Best Western while traveling, each hotel is individually owned and operated.

"Just okay"

3
09/07/2018

I booked this hotel on the way to CO and on the way back home. All of the reviews seems about the same and for the price we figured we'd try it. The first night wasn't bad at all. The hallway floors were a little dirty but the room was clean, the beds were comfortable and the staff was very friendly. Breakfast was not very good but it wasn't a big issue. On the way back home, the lady at the front desk was super friendly and gave us tons of useful information, the rooms were clean, as well as the hallways, but the beds were horrible. We could have counted every spring in the bed. We woke up achy and hurting. The first night wasn't like that at all but the second night was terrible. We wished we'd spent a little more money and stayed at a place with more comfortable beds. After a 9 hour drive with 5 more to go, not sleeping well is the worst. Just because of the beds the second night we won't be staying here again. Overall it wasn't bad but it's more important to us to get a good nights sleep than to save $20.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
We are finishing up our remodel with replacing all of our mattresses a few rooms at a time. I apologize your stay the second night was uncomfortable. I'm happy to hear all of our staff was friendly and accommodating. Our breakfast menu does change as we keep a rotating menu for all of our extended guests. We hope that you reconsider your decision and stay with us again if traveling back through Wichita Falls.

"Large Family "

4
30/06/2018

My sister booked room for 5 nights while we all were in town so our kids could swim and we would have a meeting place in WF. The hotel couldn't have been better to us. They took very good care of us and I am certain all the kids were a pain in the butt. Breakfast was great and they were very forgiving on their times. They had cookies and drinks out and if you have kids you know this is a great bonus. Room was clean and neat! Good shower too.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank we appreciate it and I am so glad everyone had a great stay! I will make sure to pass this on to the BWP Team!!

"Nice hotel near MSU University. Close to shops and restaurants. Short drive to MSU.Friendly helpful staff."

4
26/05/2018

Nice hotel close to MSU University and shops. Clean rooms. Shower very slippery and internet not so good. Apart from that really nice place to stay. Would recommend if you didn't need to have wifi on a lot.

"Amazing!"

5
14/05/2018

We recently stayed here for a weekend to get away. It's hard traveling with an infant. So to find a hotel that makes it easy is a PLUS! We were welcomed from the time we got there. The room was spotless and the air conditioner was left on. So we weren't slapped in the face with a hot humid room. (Some properties turn the air off once the rooms is cleaned). The bed was comfortable with clean linens. The whole property was pretty much immaculate. Breakfast was excellent. There was definitely something for everyone. They have cold water, sweet tea, and cookies in the lobby. We travel and are in hotels it least once a month and this by far is one of the best. We enjoyed it so much we are planning a trip back.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Wow, we love reviews like this, thank you and I am so happy you had a great stay with us. We work hard to make sure each guest has a great stay and yes with the north Texas heat we always leave the air on for the guests. We are very fortunate to have a strong housekeeping staff and housekeeping supervisor as well. The breakfast that we serve is a "great" way to start your day, lots of different items to chose from. We are glad you chose us while traveling through Wichita Falls, TX and we look forward to seeing you again.

"Llcoll"

4
04/05/2018

Great value for the money. Central location makes it easy to get to everything. Rooms are clean with many extras such as microwave, refrigerator, hair dryer and internet. Staff were friendly and helpful. Had to go down elevator to get ice as the ice machines on the other floors were out of order.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the response, yes our location is great and our staff is so helpful. The housekeeping staff dies a great job in keeping the rooms fresh and clean for each guest's. The ice and vending machines are only in the first floor we do apologize for that inconvenience.

"College Visit"

4
22/04/2018

We arrived late in the evening kmluntk he greeted warmly by the receptionist who made our check in very easy. All staff members were very accommodating answering all our questions and also helped get us transport to the University and the bus depot. Rooms are clean and the facilities are wha you need for a couple of nights stay.

"Unexpected, good choice! "

4
16/04/2018

Since my son started college in town last year, I have always stayed at another hotel. However, as nice as that hotel was I decided to try something different yet reasonable priced. After reading reviews for a few different hotels. This hotel stood out. There were a few not so great reviews, but I decided to try it anyway. I have stayed at many other Best Western Plus's and have been pleased. Especially the breakfast. The hotels breakfast will pretty much sway me. And the breakfast did not didssappont. Upon arrival to check in Miss Corrina greated us and was very nice. So that was good and welcoming. Checkin was really easy the hotel isn't brand new but it isn't old either. Everything was nice and clean. So things of course throughout you could tell were older, but to me it did not take away from anything. The elevator does seem to be older. Getting to my room on the 3rd floor was nice upon entering. Again, most things had its wear and tear to it, but did not take away from the hotel/hotel room it self. The shower pressure was awesome. The sink was not in the bathroom kind of weird but still ok. There is a mini fridge, microwave in room! One thing I really loved was the parking lot (up front anyway) was WELL lite. That was a nice helpful plus, nice peace of mind. All staff seem to be very friendly. Breakfast stayed pretty stocked and clean. I will/would def recommend to a friend and will be back. For university parents it is a MSU University preferred hotel so that is good! I will def leave another review when I am back in the fall for football season! I'm sure it will be just as good of a stay.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much for the kind words, we are very lucky to have such a great location close to MSU and all the shopping and restaurants. I am glad to hear about the great check in as well. We are currently in the process of changing some things out that do look worn, but I am glad nothing your stay was great! We did install all new LED lighting for the parking lot so I am glad you felt safe and a good price of mind! We look forward to seeing you again and always call us directly and we will make sure you get the MSU discounted rate!

"Very clean and great nights sleep!"

5
26/03/2018

We really enjoyed our stay at this location. It is clean, bed is comfortable and the breakfast was good. The staff is friendly and helpful. The location is great as it is in the middle of everything. We will stay here again

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much we greatly appreciate it and I will make sure to share this with the team! We do hope to see you again when traveling through Wichita Falls, TX.

"Great stay! Awesome staff!"

5
19/03/2018

Really enjoyed my stay, kudos to all the staff! Breakfast items were more than I expected! Light inside the closet--genius! A must stay if you're in Wichita Falls, Tx! Close to mall,restaurants , and various other businesses, so super convenient!

Robin D, Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the kind words. We have a great team all the way around. I hope you stay with us again the next time you are in Wichita Falls.

"Remodeled - Great Value in Wichita Falls"

5
10/03/2018

The hotel has had a complete remodel. You will have fresh room - great bed - sheets towels pillows and amenities. Well worth the price while staying Wichita Falls. Easy in and out location. Nice staff.

"Big rooms, perfect for a group outing"

5
09/03/2018

The rooms were extremely spacious and there was even a large desk and pull out couch so none of my bandmates had to share a bed. I didn't get to use the fitness center since we were running behind to our gig, but I would definitely stay here again. The continental breakfast with Texas-shaped waffles is also a plus.

"Enjoyed my Stay!"

5
17/02/2018

I have stayed at this location three times and have enjoyed it! The breakfast is great! The staff has been accommodating and everything about my stay has been excellent. The rooms are clean and the best are comfortable.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much for staying with us, there are so many other places to chose so we greatly appreciate it! I will make sure to pass all the information on to the team. We get so many great compliments on our breakfast, Bobbie our breakfast host is amazing and she loves what she does and it shows, along with our front desk team, they love what they do so it shows to the guests, each and every time! Thank you again and we look forward to seeing you. Robin D

"Great Stay!!!"

5
14/02/2018

In town for a few days and stayed here. Very nice lady checked me in and made me fill right at home. My room was clean and spacious with a comfortable bed. Breakfast is what you would normally expect. Will definitely stay here again.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much we greatly appreciate the kind words and we do hope you will stay with us again while visiting Wichita Falls, TX..

"Okay BW"

3
05/02/2018

I usually prefer Best Westerns as I am a diamond member. This Hotel is okay. I booked online and the check in was easy. Staff has been friendly during my stay. One issue that might be out of the staffs hands is that my key needs to be programmed everyday. The rooms are nice and comfortable, clean and decorated nice. The walls might be a little thin, there have been a few times I could hear the room next to me talking. WiFi isn't bad, it's fast enough to stream tv. This hotel was okay for what I rented it for.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you and I agree it seems that most walls in the hotels are not thick enough!! I am sorry that you heard others and did not get a good rest, and I am glad that everything else was Ok for you. We do appreciate that you stayed with us and we hope you will choose us again while visiting Wichita Falls, TX. If I can be of any service please do not hesitate to contact me via hotel phone or email. [email protected]

"Quiet Hotel with Safe Parking "

5
03/01/2018

We enjoyed a restful and quiet stay at this hotel on our way from CO to Houston for Christmas. The parking lot was bright and we felt safe here with our car packed with Christmas gift. Our room was very roomy and clean. The staff was very nice and immediately greeted us as a gold member for this hotel chain. I was very pleased with the breakfast with a lot to choose from. Hot and cold full breakfast. I would stay here again. Thanks Best Western!!

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the kind words, we greatly appreciate it. We are very fortunate to be in such a great location, we are close to everything and anything you want to do in Wichita Falls. I hope you will chose again when visiting or traveling through the area!

"Outstanding!"

5
30/12/2017

This is a newer property and well maintained. We arrived Christmas night. The young lady at the front desk was quite friendly and check-in was very quick. We had a huge suite with two queen beds which were very comfortable. It was below freezing outside and the extra blankets in the closet were most appreciated. Furnishings were modern and comfortable. Breakfast was well above our expectations and most enjoyable. Our room was spotlessly clean. The sink was outside the shower/toilet area making getting ready for the day much more efficient for the three of us. The exercise room was well equipped and easily accessible. All in all we had a very pleasant stay and would definitely stay here again if our travels bring us through Wichita Falls in the future.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much for all the kind words, I will make sure to pass this on to our team. I am glad that you had a great night sleep and enjoyed our breakfast. We appreciate that you chose us while staying in Wichita Falls and we hope to see you again in the future! Safe travels! ??

"Great hotel to stay"

5
23/12/2017

This hotel was ideally placed on our trip. It was close to the hwy, quiet and served a good breakfast. The rooms were clean, and the staff we had contact with were very nice and efficient. The beds are comfortable, the internet fast and check in and check out very efficient.

"Horrible"

1
26/11/2017

If I could give this hotel lower than 1 star I would. The staff is really rude and the rooms are absolutely horrible. On one of our beds, it had dirty sheets with food crumbs, hair and pen scribble marks in the sheets. The sink stops up and the bathroom AND the vent went out in our bathroom. The room walls aren't very insulated and you can HEAR almost everything! You can hear people from other rooms, the staff vacuuming at 7:AM, and even the garbage truck outside. I am never staying at this hotel ever again.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am so sorry your stay was this bad, and I never like to hear that the staff was rude to anyone. As for the housekeeping I will make sure to let the head housekeeper know about this situation and she can follow up with the person that cleaned your room, also the housekeepers are not working on the weekends until 8:30? Also I need to know the room you were in so I can report these things to our maintenance person to check the bathroom. I have asked the WF sanitation department to start coming so early to make the dump as it is so loud. If you would please email me your information I would like to make it right and help you out if and when you travel again to anywhere in the US. I am truly sorry about the bad stay and I do want to make it right! My email is [email protected] or you can call the hotel and ask for me Robin Duran GM. Thank you...

"Needs new look"

2
20/11/2017

Worst Best Western I've ever stayed in- lobby was under construction but all the carpets were filthy and cigarette butts were left by construction workers who were working on entrance. Ice machines were broken on Friday night and Saturday morning. Breakfast buffet offered one kind of egg-over scrambled eggs, and two fruits-old bananas and tiny apples. You had to make your own instant oatmeal. Rooms were sub-par with no TV channel guide.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Yes we are under construction and yes the floors are very dirty and dusty, as is any hotel regardless of brand would be. It is extremely hard to keep up appearance while trying to update the hotel, I am sorry you had such a horrible stay with us. As for the TV guides they are in our guest directories that are provided in the rooms, and breakfast I will check with our breakfast host about the fruit. I hope you and yours have a Happy Thanksgiving!!

"Best Western Plus University Inn & Suites"

5
17/11/2017

This hotel in Wichita Falls, Texas is the best Best Western hotel in which I've ever stayed. The employees are extremely courteous, helpful and professional at all times. The rooms are very pleasant and comfortable. I highly recommend this hotel to anyone needing to stay over-night in this area.

"Great Location"

5
14/11/2017

Clean, Quiet, very friendly staff. No highway noise. Within 100 yards is the best BBQ in Texas, the best steak in Texas and also a fine restaurant for all types of food. A good long walk to a mall. Very nice suburban location.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you John, we do hope you will stay with us again when visiting Wichita Falls, TX. I do love our location, if you want to shop, dine or here to visit family we are centrally located and within 10 minutes to anywhere! Thank you again and we hope to see you soon!!

"Quite, relaxing"

5
10/10/2017

My wife and I stayed here one night to visit grandkids, this place is quite, relaxing and the staff is wonderful, the room was very clean, also the hall ways was clean also. The black out curtains really work, so set the alarm (HAHA) or not. The breakfast is great , waffles , toast, cereal, eggs, sausage, breakfast potato's fruit and more so don't miss it. The area is safe and close to most everything (see Eskimo Hut review) Target and other shopping is all walking distance, a liquor store is a 5 minute walk (hint no DUI), restaurants and fast food all walking distance as well.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you we greatly appreciate the kind words and I will make sure to pass this on to the team members. I am glad you enjoyed the breakfast we have been working hard to make sure everyone has something they all like! Thank you again!!

"Smelly Room"

2
09/10/2017

Room was smelly and sticky!!!!! Was afraid to touch bathroom door after I realized how sticky it was. Could have possibly had smokers in this non-smoking room or was just very old. The staff was friendly and very helpful.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am sorry about the odor you experienced in your room, the bathroom doors have been sticky, they were recently painted and since that time they have remained that way. I have someone coming to strip and re-paint them next week. We are a non smoking hotel but sometimes people do not follow rules, Please let me know what room you were in so I can treat the room for this odor. Thank you for staying and if you are in Wichita Falls, Tx again please give us another chance!

"Great hotel and bonus -real gluten free breakfast options"

5
08/10/2017

This is a beautiful hotel. Easy to find, well lit, nice area and It appears to have been renovated in the last year. I checked in extremely late with my party. I was worried about check in issues but there were none at all. The staff was friendly and personable at a late hour. The room was maintained to brand new conditions and super comfy beds which were much needed after a long night and a quick stay. The best surprise was the options for breakfast. Almond milk in the fridge and gluten free bagels for real! Besides fruit, oatmeal and other healthy options. A time saver and convenience for someone with diet restrictions and health conscious.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you, it is great to know that you had a great stay with a comfy bed. We are currently remodeling the hotel and along with carpet, paint and furnishings we are also replacing some beds as well. Our breakfast does offer a great variety of things for everyone to enjoy! We do appreciate you staying with us and we hope when you are in Wichita Falls again you will chose us to stay with!

"Business meeting "

4
27/09/2017

Nice place to stay. Comfortable and convenient to the Sykes shopping area. Breakfast was very good withe a variety of food offered. Room was clean and met my expectations. Hotel has business center, swimming pool and exercise room. Staff was very friendly and helpful.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you and Yes we are fortunate to have a GREAT location, we are centrally located in Wichita Falls, whether you want food, shopping or visiting kids at MSU. We are still under renovation and hope to have it finished soon so keeping it clean queit and comfortable is our goal! We hope you will stay with us again when visiting Wichita Falls, TX.

"SECOND TIME AROUND JUST AS GOOD"

4
18/09/2017

Second time at this location and just as good if not better. First time was three years ago. This time, we had been riding on bikes all day long only long enough to stop for gas. Really tired and just needed to stop for rest. We stopped here without any reservations and checked in with Corrina. She was very friendly and helpful. Got us checked in with a smile. When she found out we was going to walk to the steak house across the street, she even informed us to be sure to show our room key so that we could get a discount. Even though renovation was going on, everything was clean. Rooms comfortable and clean. Breakfast was served in the morning and time and very good.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
That is great I love reading responses like this! We have been very fortunate to have the same staff for the past 2 years and yes Corrina is the best at what she does. You can tell when someone really loves what they do and she does! I will make sure to pass this information to her, she will be very happy! We do extra things for those employees that are mentioned by name!! Thank you again and we look forward to seeing you again soon when you are coming through Wichita Falls, TX

"Great Staff/ Ok Rooms"

4
17/09/2017

I'm not sure the names but every employee I came in contact with was super nice. Looked as if they enjoyed being there to help the guest. Honestly the hotel was just ok but having people working the front desk that are friendly makes a world of difference in my opinion of your hotel. Thank you to the staff for having such a great attitudes and making the stay so comfortable.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you I will make sure to let the staff know, yes they all love being here and for that I am fortunate. I would like to hear from you about the hotel and your thoughts, please feel free to contact me via email, your input is important to me! [email protected] Thank you again!! Robin

"Nice"

4
14/09/2017

Overall a very nice hotel. The rooms were clean, the staff friendly, and they offer a hot breakfast in the morning. The breakfast had eggs, bacon and potatoes, along with a selection of cereals, fruit and other items.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you we greatly appreciate the kind words, we are fortunate to have a very caring staff and our Breakfast host Bobbie is the best. She works hard to always make sure everything stays fresh and ready for our guests. I will make sure to pass the information on to the staff.

"Family Gathering Weekend"

5
27/08/2017

Very Nice hotel, friendly staff. We requested a wheelchair accessible room and it was very nice. Did not get to partake in the breakfast so can not comment on that. Our room was on the second floor and other guest on that floor were very loud until late in the evening. When I was at the point of calling the front desk to complain they finally calmed down.

"Room was large and clean, breakfast was good. Good value and lots of places nearby"

4
12/08/2017

After checking different hotels, this one had the best price for the value. There is a divided street in front of the hotel, but you can actually get into the hotel coming from the nearby parkway as the hotel has a side entrance. Otherwise your GPS may take you around the block to approach from the North. The room was spacious and clean. My wife grew up in Wichita Falls and remembered that the Pioneer restaurant was the only one, if not one of the few they liked to go to when she was small. So we went across the street to the original Pioneer restaurant and were extremely disappointed. They have changed owners and the food was terrible. But there are lots of other choices of good places to eat nearby. Maybe the new Pioneer owners will figure out how to go back to quality food and preparation. Breakfast at the hotel was good the next morning and there were two women working to keep things clean and refilled. WIFI worked well in our room. If we ever have to go back to Wichita Falls on the way to Colorado, New Mexico, or somewhere else, we'll probably stay in this hotel. But on that point, Wichita Falls is one of those places that is probably visited more by tornadoes than tourists. Wichita Falls almost seems to be dying or dead and since we had time before a funeral, we drove through most of the neighborhoods. Some that were nice neighborhoods 50 years ago are little more than slums with run-down housing. But we recommend this hotel if you're in Wichita Falls.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the nice review and I am sorry for the reason you were here, funerals are hard and sometimes unexpected but it seems to be the only time everyone is together. I am glad you chose to stay with us during your time of loss and I hope we made your stay comfortable. It is hard maintaining a clean and quiet hotel while under going renovations so hopefully if traveling through Wichita Falls again you will be able to stay with us for a fun relaxing weekend! Safe travels and thank you again, we truly appreciate it!

"You'll have to look for this one."

3
08/08/2017

After finding this hotel I was okay with its location due to all the restaurants and stores within walking distance. My room was spacious but needed some things done to it. When checking out in the morning the girl asked "how was your stay?" I informed her what things needed some attention i.e. fan and light combo in bathroom didn't work, carpet in desperate need of cleaning. She said to me that this particular room was the next one to be renovated. Kind of makes you wonder when you use points for a nights stay, if you get the "run down" room on the property. Oh well, I did get a good nights sleep and the breakfast was good.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am sorry about the things you had bad in the room, it not about points I promise it is all about the room types and the process of the remodel. I hope you will try us again when our remodel is complete and I will personally take care of your stay! We want everyone to have a great stay and feel comfortable. I am glad you had a good night sleep and enjoyed the breakfast, we look forward to seeing you again!!

"Customer Focus Lacking"

3
06/08/2017

Stayed five nights. Rooms are beside bedbugs ok. Just renovated so look fine. Staff is in need for extra Customer service training. Little attention for guest, plenty for collegues. At breakfast we had often to ask for supplies as refill was not done rapidly. No constant attention and service.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am not understanding about the comments with the bed bugs? We take all precautions to avoid bed bugs, it is a serious matter with any hotel. As for the staff not being attentive I assure you I will follow up with this, we want all of our guest to feel comfortable and have a great stay while being here. Sometimes our breakfast area gets very busy and congested and on the weekends especially. Bobbie our breakfast host does her very best to keep everything full and ready. Thank you for the comments and I will make sure to follow up with all team members. We do hope you will stay with us again when visiting Texas.

"Nice & Clean"

5
12/07/2017

We stayed here on our way to and back from our trip to Colorado. The hotel was clean and well kept. The employees were very nice and helpful. Great value for the price! We would stay here again if in the area.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you we appreciate the kind words. We are currently under-going renovations so keeping the place clean in all areas are sometimes a challenge for the Housekeeping crew! As for the staff I have here, YES they are all great I am very fortunate to have such a friendly out going staff, most have been here 2 or more years! We hope you will chose us again when traveling through Wichita Falls, TX !!

"Perfect location"

4
05/07/2017

Clean, large room with fridge and microwave. Really comfy beds, and the location couldn't be better. Pioneer Restaurant and great steakhouse right across the street. We were close to shopping mall, and Midwestern University. They had fresh cookies every afternoon around 3:00pm. Nice touch.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the nice compliment, we do have a great location and the steak house is an awesome place for drinks or dinner, very casual yet a really nice place. We are still under going a remodel so we do apologize if there was extra dust in your room anywhere!! Hopefully you will come back and stay with us again soon!!

"As Expected"

4
03/07/2017

Everything was as expected for the Best Western hotel chains. Good-sized rooms, comfortable beds, nice decor, clean rooms, and a friendly staff. The pool closes a little early, but everything else was great.

"Best - Best Western"

5
29/06/2017

This is a very clean hotel with and exceptional staff. These folks really do appreciate their guests and make sure that all needs are met or exceeded. I would recommend this hotel for a quite place that is close to all major roads, restaurants, and local attractions.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you very much we love reading responses like this!! Keeping clean and organized while going through a remodel has its challenges for sure, but our Housekeeping staff and Supervisor does a great job staying on top of everything. Our location is great and we are fortunate to be close to everything, whether you are here visiting MSU, shopping, or attending a concert, our hotel is in a great location! We hope you stay with us again and we look forward to seeing you!!

""Great Hotel""

5
28/06/2017

This is a nice hotel and we enjoyed the breakfast food. The staff is friendly and helpful. The location is perfect when we visit our daughter who is attending MSU. We will definitely use this hotel in the future!

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the nice words, we appreciate it very much. I am fortunate to have a great staff that offers our guests all the hospitality a hotel should offer. The breakfast is great and we are always looking for ways to provide good food and a wide variety as well. I do love our location, we are close to anything and everything you need.

"Great hotel with excellent service!"

4
25/06/2017

We checked out a few "lower priced" hotels north of town. Not good. There's a reason they are much lower in price. So glad we found this lovely hotel. Selling point, outdoor pool! There are some renovations being done, but the workers are very quiet. The first room we were put in had a leak in the bathroom. The front desk lady immediately got us into another room. The rooms are large & beds very comfortable. Large flat screen TV & good wifi service. Breakfast was very good. The dining are is large enough, but it gets a bit congested in breakfast area. This hotel is located in somewhat of a residential neighborhood. It is a very quiet area, but yet not far from restaurants & shopping. Staff is super friendly & very courteous. Our only real negative, they ran out of those delicious cookies about 6pm!

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you we appreciate the kind words, I will make sure to print this out and give to the staff. For hot summer days like we have here in North Texas, yes the pool is a great feature. So many other hotels are indoor and who wants that when you can get all the vitamin D for Free!! Thank you again and we hope you will chose us when you are traveling through Wichita Falls, TX again in the future!

"Nice Stay"

5
14/06/2017

We often use Best Western – breakfast is a must for my husband. We enjoyed staying at the Best Western Wichita Falls while visiting friends and then on to Hobbs, NM. Very nice, clean, quiet facility. Great, full, hot breakfast offered.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you we try hard and it is a challenge especially during remodel. I am glad he enjoyed the breakfast we are always looking for ways to improve and keep it fresh. I will make sure to pass the note to the desk and to the breakfast host. Again Thank you so much we greatly appreciate it. !

"Great Place To Stay"

5
27/05/2017

Great Place To Stay! Quiet and relaxing!! Nice clean rooms! Great breakfast!! Staff was very nice and eager to help or answer any questions! The room was nice and comfy! I highly recommend this Best Western and will stay here again!!

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much for the kind words, we do try to make all of our guests' have a great stay and feel very comfortable. We are under going a remodel and there fore creating alot of extra dust and dirt. I do hope you will be able to come see us again when visiting Wichita Falls. Thank you again we do appreciate it.

"Nice but"

4
25/05/2017

It appears the motel is in need of an update we were given an ( upgrade) however the furniture is worn and most of the lamp shades were torn or had holes in them. The bath room time needs to be recaulked.

"Review Wichita Falls Best Western"

5
16/05/2017

This is an excellent hotel in Wichita Falls, Texas. This hotel has an excellent staff that goes above and beyond what is expected. The staff is professional, courteous and helpful at all times. You can not find a better hotel in this area.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you so much for the kind words, I am very fortunate to have a really great staff. Most of the staff has been here 2 or more years so we try to build a great re-pour with all of our guests and remember each and everyone!! We do hope you will come back to see us again soon! Thank you for choosing us to stay with while visiting Wichita Falls, TX.

"Very friendly staff"

5
15/05/2017

Desk clerk went out of her way to help us out with an early check in to get ready for a wedding shower. The room was clean and comfortable. Breakfast was good. We would recommend this hotel to anyone needing a nice place to stay in Wichita Falls.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the kind words, we greatly appreciate it. Our breakfast has come a long way and we continue to make improvements. We are currently under going renovations and I hope you will be able to stay with us again once we are completed. When traveling through Wichita Falls we do hope you will chose us again.

"One Night Stay"

3
15/05/2017

A little disappointed in this property for the price. Booked King Spa room. Friendly staff & easy check in. Room was clean but bed was not comfortable. Jacuzzi tub was a joke. Regular sized tub with 3 jets on each side. Not very relaxing. TV volume is programmed so if you have hearing problems you can't hear it. Sheer curtains block air conditioning preventing room from cooling off. Not a lot of things to do in the area. I would suggest staying elsewhere. Ok free breakfast. Non-smoking property.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am sorry about your stay, yes our TV's have a regulated volume on them it is set at 45 which is high but you can let the desk know anytime if you need it adjusted. As for the sheer curtains they are decorative and usually when guest are in the rooms they will use the black outs which are sized so that it does not disrupt the air. Our location really does have a lot to offer, we have several restaurants and shopping all with in walking distance from the hotel, it depends on what you are looking for. The Jacuzzi tubs are to small and I think we should list them as over sized tubs with jets. Personally I do agree with you about the tubs and I am truly sorry you did not enjoy your stay. We are currently under going a renovation so we do hope you will try us again when back in Wichita Falls and I will personally take care of your next stay!

"Good value"

4
05/05/2017

Clean rooms Bathrooms have been recently remodeled. Large tv screens. Furniture was still old. Good breakfast buffet, fresh fruit options. Warm cookies in the evening. Lower prices than other places but still a good place for 2 nights.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the kind words. We hope to see you again after the remodle so you can enjoy the new furniture!! Thanks again and safe travels!

"Fine hotel, with a few caveats"

4
30/04/2017

This is a very clean, reasonably quiet, and generally friendly hotel, and I recommend it. Here is the "however" part. The desk clerk told us on the phone that pets weren't allowed, but it turns out they are for $15 per night. When we checked in, we found our bath/shower had no water and when we asked for a new room the clerk tried to get us to take our showers in another room so she wouldn't have to change our room. Bizarre. Once we got past that, our stay was excellent. Most important, the bed was extremely comfortable. The hot breakfast was very good with the exception of the scrambled eggs, which lacked both flavor and texture. The pre-made mini-cheese omlettes offered on another morning were much better. And it bears repeating that the hotel was very clean with a great staff except for those two hiccups. A fine value.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
I am so sorry about the water, the clerk should have gave you another room all together! As for pets, no we are not a pet friendly hotel, we no longer accept any pets, just service animals. I am not sure who your clerk was at check in but please feel free to contact me directly. We are currently under going a remodel and the water pressure has been an on going issue that will be addressed. Thank you for staying with us and if you are in Wichita Falls area again please let me know so I can personally take care of your stay!

"Business trip this week."

4
28/04/2017

Hotel, is a bit dated, However was remodeled less than 8 years ago and is undergo a new remodel. I wouldn't say its worth spend $100.00 a night, but worth up to $83.00 a night plus TAX for a King room and up from there to a larger room. Well worth your stay in the Wichita Falls area as its close to the mall and in a great area of town.

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Yes the hotel is dated and we are really excited about the new changes coming our way. Thank you for staying with us while visiting Wichita Falls, we do appreciate it. I hope that if you are traveling through this way in the future you will chose to stay with us again and will be able to enjoy the new and improved updates! Thank you for responding and we hope to see you again!

"Great Value in the Falls!"

5
28/04/2017

Tip the hotel is under going ...should be even better when completed. But overall....nice clean hotel at reasonable price. Very friendly staff. Used to be a Ramada Inn -- I like it better as Best Western..

Robin D, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for responding, yes the hotel is under-going a remodel and we hope to have everything completed by August 2017. We hope you will chose to stay with us again when visiting Wichita Falls, TX so you can see how great the new will look! I will pass on the notes to the staff, yes I am fortunate to have a really great staff, most have been here 2 years or more. Thank you again and we hope to see you soon!

"Love the best western plus hotels. Especially breakfasts. So like subs are very relaxing. Coffee was good & icebox clea"

5
02/04/2017

The spa tub, bath amenities. Good coffee & cleanliness of all bedding top quality. Nice & quiet. Love rolling clothes cart also. Wish j could have stayed longer. Breakfast staff outdid themselves with full Hotel & they kept refilling hot foods & cleaning waffle iron stoppages.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the compliments, we are very fortunate to have a great team here at the Best Western Plus. Kelli who was in the breakfast that morning really did a great job and she enjoys every minute of it. We knew she was going to be slammed but she just works through it and smiles the entire time! We really enjoyed having everyone here it was a great conference. We hope you will get a chance to come back to see us again especially when the remodel is competed in August 2017!

"Very nice place to stay"

5
26/03/2017

I can't speak more highly of this establishment. We arrived 3 hours earlier than standard check in time and they accommodated us. The room was sparkling clean, comfortable beds , amazing shower, very safe and secure environment, and the breakfast was phenomenal. We will stay again.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for the kind words, I must admit keeping the rooms cleaned up to our standards have been difficult with all the construction going on. I hope you will be able to come back and stay with us again while traveling through or to Wichita Falls, TX. Our remodel should be completed by August 2017. I will make sure to share this with the staff they will greatly appreciate it. ! =)

"Overall"

3
21/03/2017

The stay was overall okay. The first room I had, there was baby powder all over the bathroom toilet and on the handle of the bathroom door. I wasn't sure if the whole room wasn't clean, or just the toilet was missed. Also the toilet was dirty. I usually never complain about anything, but I had to. Luckily the woman placed us in another room. Housekeeping wasn't bad, but not great, they kept bringing towels with stuff all over the towels. I didn't know if they were clean or not, so I wouldn't use them.. one had brown stuff on it, looked like dirt. They shouldn't be giving that towel to people staying in the hotel whether it's clean or not.. overall the time spent there was ok, I was there to visit my husband who is at the AFB nearby, so it was worth it.

"Good inexpensive hotel"

4
15/03/2017

Not bad and the staff is very friendly and accommodating. They are currently remodeling and have some minor issues of cleaning after the remodelers in the hallways but they will handle any complaints or issues immediately and totally nice about it.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you Brian for the kind words, yes the hotel has had a few issues during this remodel and we hope to have everything cleared up and cleaned up soon! We appreciate our guests and it is because of y'all that we all stay in this business of hospitality! We look forward to your return visits and we will go above and beyond to make sure your stay is the best!

"Nice location & courteous service."

5
28/02/2017

Always had pleasant experience staying at this BW, Wichita Falls location. The location manager Mandy Riley is very courteous and helpful! Also, staff was very friendly. Always stay here when visiting Wichita Falls.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the nice response, Mandy is a great asset to our team. Mandy is the Assistant General Manager and she also is in charge of our sales as well. I am glad the staff treated you well and that you enjoyed your stay with us at the Best Western Plus University Inn and Suites. There are several hotels in Wichita Falls, and we appreciate that you chose to stay with us. We hope to see you again when you come back or travel through.

"Nice Price / Interesting Thanksgivinng"

3
26/11/2016

We have stayed here before as our daughters attend MSU. The price cannot be beat and the breakfast staff is friendly. This time however we were there for Thanksgiving. We received four calls on Turkey day stating that we had not paid for a second night. We ran back to the hotel and showed them the confirmation and bank charge. I am not sure the clerk believed us even then, but she did give us new keys. I think if we stay there again we will book with the hotel directly.

"Good place"

5
19/11/2016

Very good and friendly Staff very well-maintained hotel in deathly coming back to stay here everything is real easy to get to restaurant next-door Walmart down the street and plenty of things to do in the area

"Clean and comfortable if a bit awkward"

4
10/11/2016

Check-in was quick and easy and our room was clean and comfortable. This facility has a rather awkward room set-up in that the bathroom door opens outward and the light switch is on the hinge side of the door. The breakfast was standard fare except that there was no fruit available. The business center has dated equipment and slow internet speed.

"Family Day MSU"

4
26/09/2016

Staff was very friendly and attentive. Room was clean but a bit muggy.Location was very close to dining , attractions , and college campus. Would like attendant fixing the breakfast to have on gloves.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind remarks we do love our location!! We have SO many great places to shop, eat and visit nearby and all in walking distance. Also I appreciate the comments about the staff, I am fortunate to have such a great team here at the Best Western Plus. I will pass on the information to the housekeeping supervisor about the muggy smell you had in the room, I am sorry about that. The breakfast attendant is required to wear gloves while working with the food and I will see why or what happened, I am sorry about that and I promise to make sure she does follow procedures. I hope you will stay with us again while visiting Wichita Falls, TX. and Midwestern State University.

"Great Service, Clean"

4
22/09/2016

Staff was great, very personable. Addressed any issues immediately. Rooms were clean. Wifi had a strong signal, but was a little slow. Had an issue with the door locks not recognizing the key cards, apparently is was a hotel wide issue.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the great positive comments, we really do appreciate it. I do apologize about the key issues, yes we are in the process of replacing the locks and sensors but unfortunately the locks are going out faster than we can get them replaced. We do hope you will stay with us again while passing through or visiting Wichita Falls, TX. I will make sure to share your comment with the staff!

"Check your sheets"

3
20/09/2016

The lady at the front desk was wonderful! She was friendly and fast. Our room was average. We stay in hotels a lot and I am very picky about bed sheets. Upon inspecting the beds I noticed that one bed had been made but obviously the sheets were never changed. There were stains on the sheets, flakes of something under covers. After moving the comforter we found cigarette tab under neath it some coins under decorative throw. I went to the front desk and they gave me new sheets and comforter. They have me a discount in the room. The ladies at the front desk again were great and apologetic. The next day we returned to our late and both beds were made sloppy. The decorative cover was thrown in a pile along with a flat sheet on top of the bed. Pillows weren't moved that we used and the ones we didn't use just thrown to the top. I just figured there would be more attention paid to the room the next day since it was unclean the first night. Also didn't leave the same amount of towels and only one washcloth. Other then the housekeeping issue the stay was good. Breakfast was great and the hostess there was in top of things and friendly. We just slept here because we were here for the AF Base. Thank you to the front desk and breakfast hostess for making this a better review. We probably won't be back just due to I want a clean bed when I arrive and not have to unmake and remake a bed that wasn't changed between guests. That was just gross and not sure anything could make that better.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Melissa, The housekeeper that did this room is no longer with us, she was trained the proper way and chose to do it a lazy way. I assure you that we will always change linen after each stay and we take great pride in cleanliness and the well being of our guest. I hope you will try us again when you come back to Wichita Falls, TX and let me personally take care of your room. Again this is not the way we clean rooms and I was so embarrassed to find out this happened to you. Please if I can do anything else let me know. Thank you.

"Saved Our Weekend for the Hotter N Hell 100! Thank you!!!"

5
02/09/2016

Robin and Mandy saved our weekend. I had paid for a reservation in full back in March at a competing hotel down the street. The day before getting on the road to drive to Wichita Falls, I called this hotel just to make sure all was in order and someone had cancelled my reservation for no apparent reason. Robin and Mandy at BW came to the rescue and were able to get me and my friend a room at extreme short notice and did a fantastic job! Thank you!!!

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Awe thank you so much, it is such a crazy busy weekend and I am thankful we had the rooms open up! We look forward to your return trip next year and please if you are ever in Wichita Falls stop by and see us!! Robin

"Bad outweighed the Good"

2
29/08/2016

Nice hotel, nice front desk staff. Horrible room, horrible housekeeping. Room air felt sticky. We live in a more humid climate, and this was unacceptable. Housekeeping only took away soiled towels, no new towels or mat, no bed made and no trash emptied. Our sheets had holes in them. We were there for a large cycling event, so rooms were at a premium to say the least. We were not happy, and when we informed the front desk we did not receive towels, we were told to come get them. Considering what we paid, our stay was predominantly unsatisfactory.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
After reviewing the comment I did check on why this happened and I am sorry. The housekeeper explained and thus should not have happened, we do replace the towels we take it was an honest over sight on her part. As for the humidity and the AC, it was very hot and humid that day and again I apologize if the AC was not cool enough. I am glad you decided to reserve again for next year and I do hope the next stay is a great one!

"Very Nice"

4
23/08/2016

Nice clean hotel, Room was nice, coffee pot was in good working order. I have stayed there several times, front desk was very good to me, called after I got to my room and asked if all was ok and if they could anything. Good recommendation on a nice place to eat. Parkway Grill on Southwest Drive. Next morning breakfast was fair, nothing to special, very clean.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for the kind words, we are continuously working to better our breakfast and hopefully we will get it at 100%. I am glad you were called after arrival and the desk gave you some good recommendations as well. We do love our guests and we hope everyone has a great stay always! Thank you again and I look forward to seeing you on your next visit to Wichita Falls, TX.

"Best Stay Ever"

5
06/08/2016

When I come to Wichita Falls this is the only hotel I stay at, because of the professional people and friendly. They make you feel at home. Would not have it any other way. Best place in Wichita Falls to stay.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind and thoughtful words. We are continuously working at the hotel to make all our guests feel at home. In a world of negative it is nice to know that when you stay with us you will feel at home! Robin

"Disappointed for the first time"

3
25/07/2016

I have not had a bad experience here until this stay. The room had cleanliness issues and a staff member was not pleasant at all. Being that this was a one time bad stay, I will probably stay again but if the next experience is not satisfactory I will find other accommodations for future trips.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
I am so sorry and I do hope we can make it up to you. Unfortunately we have had a few changes going on in Housekeeping and hopefully we have it resolved. Please try us again and contact me personally and I will take care of your next visit to Wichita Falls! Robin

"Excellent!"

5
19/07/2016

I hadn't stayed on this side of WF ever and was a bit skeptical given it was close to the college, but TA indicated it was a descent hotel so way we went. What TI didn't indicated was how great this location was. First thing is that the handicapped parking was close and near the door. Second...the staff was extremely friendly, helpful and efficient. The rooms were fresh, clean and spacious. TV was clean and the A/C was perfectly cold and ideal. The continental breakfast hit the spot. It's well worth getting off 287 and for just a few miles down the road (~6) a far better hotel experience awaits.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
We are so glad you decided to get off of 287 a bit, our location is great and I am thankful you noticed. We have such a great variety of restaurants and shopping all within walking distance. I am not sure about you but when we drive a long way the last thing we want to do is drive some more! I am glad to read how great the staff was and I assure you this is how we should be to each and every guest that walks in the door. Thank you again for choosing us and we hope you will again if you are ever in Wichita Falls, TX. Hopefully next time I can meet you personally!

"BW Plus University Inn"

4
18/07/2016

We stayed in 6 BW Hotels in the last 14 days. This was the best. We would stay there again if the opportunity presented itself. The Steakhouse across the street had excellent food. The breakfast was good and plentiful.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you SO much, we love to read words like this and I love sharing the great news to the team. We are working hard each day to improve all areas at all times. I hope you will stay with us again when you visit Wichita Falls, TX in the future. I will also share the kind words with Ford the owner of McBrides Steakhouse. Thank you again!

"Fine small hotel, well maintained"

5
12/07/2016

I have stayed at some much older Best Western properties, and to me this is a much newer-style property. It seemed to be immaculately maintained; everything in the room worked, and there were no obvious maintenance issues anywhere. The staff was friendly but non-obtrusive. We ate the supplied breakfast two mornings, and it was quite nicely done for this kind of thing. A bit of fresh fruit, eggs, bacon, biscuits and gravy, cold cereal, milk, yogurt, self-serve waffle irons, juice, and coffee. Quite handy and easy to get a light meal without having to find a restaurant. We were in Wichita Falls for a nearby small-town reunion, and were thrilled to have the city so well represented by the publications in the room as well as by this property. We needed a few things we forgot to pack, and were glad the Dollar General was immediately adjacent, as well as a Walgreens and several restaurants within easy walking or driving distance. The desk clerk told us there's a WalMart just down the road if we needed something there. We got in late Friday and ate at the Pioneer of Texas restaurant right across the street, and it was OK. (Seemed to be a local hangout.)

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you and we do work hard to keep the hotel up and looking fresh as we possibly can. We stay really busy so some days we have a few things slip by us but we do try to stay on top of it. I will let the staff know of your kind words and I am glad you enjoyed the breakfast. Our location is great, I am very thankful for it and the restaurants are all within walking distance which makes it great for the guests that stay with us. We hope you stay with us again while visiting Wichita Falls, Tx.

"Comfort for families "

5
09/07/2016

This hotel is amazing. They make you feel welcomed they keep the hotel clean and in good shape. Our experience as been one of the best and we've been traveling alot. Our family was there for a funeral and some had stayed before to vist Hospice. The staff will make sure your check in is painless and quick ( I booked two rooms myself) it was the right rooms the right amount no problems. The rooms are clean, beds comfortable and we didn't hear any noise. We used the pool which was kept clean it's a little small but we weren't there for the pool just nice to be able to cool off after being in a car for hours driving. The breakfast was hot and fresh the have many options and there is someone in there breakfast area keeping it stocked and cleaned. I did have phone conversation with the hotel management (Mandi) the day before our arrival and she was very customer friendly, she took the time to listen and to try accommodate our family in this tragic time. If your looking for a hotel to really feel welcoming and clean, and for a good price this is it!

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you very much for the compliment and I am sorry for your loss. We do hope you can stay with us again when visiting Wichita Falls and for better circumstances as well. We always try to make each and every guest feel at home during their stay with us.

"Should have had a free room."

4
26/06/2016

The motel was very nice. According to our rewards plan, we had enough points for a free night but then were advised at check in that THAT motel took more points than we had. The counter person was very blunt about it. The motel was clean and neat but the rewards program need to better inform their guests.......BEFORE reservations are made.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
I did make this right I gave you a "free" room, I sent an email to the email on file notifying you of it. Each Best Western Is different with the required reward points to use, our hotel was 16,000 and you had 14,400 so yes technically you did not have enough. However the clerk should have accepted it since you were not given the proper information at the time of the reservation. Our goal is to satisfy guests not upset them or have them write bad reviews about us! I am sorry for what happened, I explained the credit applied to the card you used in my email. Thank you,

"AMAZING HOTEL!!!"

5
23/06/2016

If your in the Wichita Falls, TX area this hotel far exceeded my expectations!! Staff is amazing, breakfast is fantastic, rooms are quite and Spacious! Rate is crazy good for this hotel! I recommend this hotel to any and everyone who is visiting the Wichita Falls, TX area! They also have the best Cookies I have ever tasted available to all guests!!!

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Well Thank you very much, I appreciate all the kind words. We are working hard to get everything updated and more modern, our remodel should be completed by the end of year. We hope you will come see us again and I hope to meet you when you are here in Wichita Falls, TX. Sincerely,

"Great staff, comfortable stay"

5
16/06/2016

Husband stays here for work and always raves about the staff. When we had to got out of town we choose to stay and I can see why he enjoys staying here. Clean, orderly accommodations, but the staff is professional and goes out of their way to make each guest feel like they are home

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for the compliment, we love our guests and always want everyone to feel at home!

"Lest than I usually get from Best Western"

3
08/06/2016

I just became a Best Western Rewards member so I chose the Best western this time. I have stayed in several hotels in the area and this was I am sorry to say the least desirable of them. The room and hallways had a dust line along the walls where they didn't get the vacuum, the vinyl base was away from the wall in the bath and the carpet seemed old and not very clean. There was several different smells throughout the hotel, not pleasant but overwhelmingly bad. One of the problems was unknown to me at the time is this is a per friendly hotel, and there were several dogs staying in close proximity to our room. I am not a fan of pet friendly as I feel the carpet in my room has been the a waste disposal site for the animals. In this case the smell and carpet seemed to confirm that thought. The hotel seemed to be old with some remolding. The walls were very thin and we could here dogs, talking from several rooms and even snoring throughout the night. The staff was nice and the room was ok. They did have a full breakfast with sausage, biscuits and eggs, the scrambled eggs were a bit watery but better than no breakfast. I stayed at several Best Westerns and this one had the price of a good Best Western with the quality of a much lesser chain.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
I do apologize about your stay with us, we do try to keep everything clean at all times. We are currently remodeling the entire hotel, which will include replacing all carpet, painting and also bedding. As of July 1, 2016 we will no longer accept pets. I so hope you will try us again, we will have all remodel completed by November 2016.

"Wonderful Stay at Best Western in Wichita Falls, TX"

5
08/06/2016

This hotel in Wichita Falls, TX has always been professional, very friendly each time I book the room and stay. You could not ask for a better staff at this hotel for your stay and the rooms are very clean.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you we appreciate all the kind words, we love for our guests to feel at home and we hope everyone has a great stay while visiting us here in Wichita Falls, TX.

"Vacation Stay"

5
27/05/2016

All staff extremely professional and well managed. Property was well maintained and furnished extremely well. Breakfast well presented and offered something for everyone. Every one was friendly and displayed willingness to do whatever was necessary to make the stay pleasant.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for the kind words, we try hard to make sure everyone has a great stay with a great breakfast. We are still upgrading the breakfast so when you come back by Wichita Falls, TX you will see even more great selections!

"When I stay in Wichita Falls, this is my first choice"

5
25/05/2016

I like Best Western because the value is consistent. It is good, clean, and restful for the few hours I am there. I could go someplace less expensive, but I am uncertain what I will receive. This is my second stay at this hotel and it has always met my expectations and my needs.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much and we greatly appreciate our regular guests'. Please let me know when you are back at the hotel.

"Great place to stay & rates are reasonable"

5
13/05/2016

We had stayed in a suite on the 3rd floor. We had reservations with the price given to us & when we got to the hotel to check in, they even lowered the price as we always stay in Best Westerns when possible. The suite was very large compared to a regular bedroom. The cleaning staff was very nice & friendly as well as the front desk personnel.

"Restful and friendly"

5
12/05/2016

They recognize me now and call me by name as I enter. This is a quiet hotel and A/C or heater work great and not too noisy at all. Outside noise and other room noise are not here in B/W. Makes it great for a restful stop on my trips.

"First time here"

5
11/05/2016

Nice hotel. Very convenient to State highways . Clean and comfortable with caring attentive staff. This is the first experience with this hotel. We travel across country frequently and are picky about where we stay. We will stay here again!

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind words, we strive on customer service and cleanliness. We always want our guests to feel at home when they are away from "their" home! Please come see us again when you are in Wichita Falls, TX.

"Great Value and Good Place to Stay"

4
01/05/2016

We stayed one night and found everything to be very good. The whole place was clean and the staff very helpful. The room was spacious, clean, and well decorated. The bed was very comfortable. Breakfast was very well done. Will stay there again.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you SO much for the kind words, we work hard to make sure all of our guests' have a great stay. We look forward to seeing you again when you visit Wichita Falls, TX. I am glad you enjoyed the breakfast!

"Price out of line with all other hotels"

3
23/04/2016

Location is hard to find even with GPS. The desk clerk could not give us directions even from 5 blocks away. The lodging price was found to be 30 % higher than comparable B/W this trip that had amenities not found here. The water was terrible. Rust and odor! We preferred to pay cash. The clerk refused. It was required to go on our CC

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Sorry you had such a hard time finding us and you found us to be to high. As for the water, our city has had issues with water and unfortunately it was affecting our hotel along with several others. The cash policy is something we have had in effect for years, you may pay cash at check out if you would prefer. I am sorry about your stay and I hope you will give us another chance while visiting Wichita Falls, Tx.

"Great stay--as always"

5
11/04/2016

We always stay at this Best Western when in Wichita Falls, which is 2 or 3 times a year. Have never had any problems. The staff is always friendly, the breakfast has a large variety of choices. The rooms are well insulated against outside noise. We somehow always stay when there is some kind of sporting event for kids going on and NEVER hear them.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for always staying with us when you are here in Wichita Falls, TX. We love having returning guests and we are always trying to improve on breakfast each and every time. Thank you again!!

"Decent"

3
02/04/2016

Beds were soft room was clean. Everything was average. had two conditioners in the shower and no shampoo. Hallways and rooms entrance light burnt out) seem to be dark and not well lit but that seems to be kind of normal for BW.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
I am sorry about the light being out and having two conditioners, the housekeeping department sometimes dosen't pay close attention to which one they put out. I am glad you had a comfortable night stay and were able to rest well. I hope you will give us another try when traveling back through the Wichita Falls, TX area.

"Good Place To Stay"

4
21/02/2016

A better than average Best Western. Their price is competitive with other hotels in the area. The hotel is over by the university but is a little difficult to find as it is not close to Hwy 287. Friendly staff a choices of restrraunts within waking distance.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind words and yes our Hotel is a little off the path when traveling through Wichita Falls. We are located on the south side of town and the location is key when needing a place near Midwestern State University, MPEC, Wichita Falls Country Club, etc....we offer so many different restaurants all within walking and shopping is close by as well.

"Excellent Hotel for the price !"

5
19/02/2016

Courteous personnel. Very clean and comfortable. 10% dinner discount at McBride's (One of the best Steak Houses in Texas) located just in front of the hotel. The morning after: Free breakfast (Try the waffles, they are delicious) There is no way you will get the same deal anywhere else in Wichita Falls for $90 a night. Will definitely be back.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you, our Front Desk staff is number one in my book, they love all the guests and they always make sure to go above and beyond. Yes McBride's is a great steak house and our breakfast is really good with alot of different items to chose from. We hope you will choose us again if you are in Wichita Falls, TX.

"Good Stay"

5
14/02/2016

Good clean motel. It has the toilet/shower separate from the sinks. Not many motels have this anymore, I don't know why anyone would like to be showering and or using the toilet while someone is at the sink getting ready.. Internet was faster than most hotels. Check-in was very friendly and the price was a good value. Breakfast was adequate. Will stay here again if we are in town.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind remarks, we are currently in the middle of doing some renovations and upgrading our internet was one of the items we upgraded. I am glad to hear your check in was friendly and you had a great stay, we hope you will stay with us again while visiting Wichita Falls, TX.

"Modern, clean hotel in nice area"

4
06/02/2016

Very nice hotel near the university area. Room was large, clean and well appointed. Bed was very comfortable. Free breakfast was good - cereals, breads, fruit, yogurt, cheese omelets, coffee and juice. Staff were friendly and accommodating with our uncertain check-out time. We like to walk for exercise and the area had nice residential areas for walking.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much for your kind words. We take great pride in all areas of our hotel, from housekeeping, breakfast and especially the front desk. We want all of our guests to have a great stay and to feel safe and welcomed at all times. We hope you will chose us again when traveling to Wichita Falls, TX.

"Good stay"

5
06/02/2016

Great in between place to stay between San Angelo, TX and Tulsa, OK. Since I am 82 years old, I need that rest stop. In the morning, after a stay, I get a wide variety of breakfast foods as well as an apple for the drive. They now have strawberry and regular waffles. Yummm.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
MR Norvell, we always welcome your friendly smile, you have always been so friendly to everyone you come in contact with here. All the staff knows you by name and we look forward to you stopping by and staying with us in Wichita Falls, TX. We look forward to seeing you again!

"GREAT Staff"

4
02/02/2016

I have been staying in this hotel for 3 months, due to work and the staff are great. Whatever you need, just ask...directions, help with something, changing rooms, even where to eat. No matter what time of day or night you come in, you will find a courteous staff member ready to greet you.

"Vacation--passing by"

5
30/01/2016

We stayed here on our way back home from vacation. Very nice beds. Felt comfortable. The cleaning staff was a little bit under pressure and complained about their miscommunication with the front desk, but other than that, everything was good. Breakfast was nice and to the temperature. Very clean. The front desk was very helpful to recommend us to places and call us a taxi after our car broke down. They let us stay a few hours more because of this mishap. Thumbs up.

"Excellent, Outstanding Stay"

5
29/01/2016

Great place to stay, service excellent, accommodation's always perfect. Rooms clean, bedding great. The help from Management to the Front desk, the person who takes care of breakfast and don't forget the ladies who do the cleaning of the rooms. Both times we have stayed at this location, never a problem.

"Friendly Service"

5
10/01/2016

Wichita Falks is in the middle of nowhere (at least for a German). So it matters a lot if the hotel personal makes one feel right at home. The friendly personal of the Wichita Falls BW did just that and assisted my short visit with plenty of useful information.

"Close - No Cigar"

4
31/12/2015

Hotel was very good in most respects. Good breakfast, helpful staff, quiet. However, the exercise took equipment had not been attended to. We had visited this property in October and on that visit the TV remote and the elliptical machine did not work. On our stay in December they still did not work.

"Great stay"

5
16/12/2015

Three years ago I chose Best Western form many other places. B/W is always a welcome and comfortable place to stay. Right off freeway and still cannot hear traffic. Bath towels are luxurious and large. Especially appreciate complete non smoking facility. Belonging to Rewards is beneficial as I often get a free stay.

"Front Desk Service"

5
06/12/2015

No I try to give positive reports on everybody. But I have to say that Manny at the front desk is amazing. I did every hotel that I've been at his provided the best service and is made my stay here wonderful. I know Wichita Falls is out in the middle of nowhere but if you're in this area you have to stop in stay here, and let Manny take care of you. I work for a security company needed some things done with paperwork immediately. Many was on it without hesitation and not only did he get it done immediately but he had it done properly. That can make a difference on whether not I get paid and the customer has the quality paperwork they need. He didn't just help me in that area but anytime I need something he was quick to respond let me do that for you. Thanks Manny for all your help and kindness.

"Stormy Night in Wichita Falls"

4
02/12/2015

Very pleased with BW Plus. Great location for us, free WIFI for teenager, good complimentary breakfast. The room was clean. The room arrangement could be better. The sink and vanity should be in the bathroom not the entry hall.

"Great stay"

5
29/11/2015

We have chosen to stay at this hotel for when we go to MSU home games. Very nice and enjoyable. Clean, friendly, close to other points of interest. We had no problems at all at this location. Will definitely stay again!

"Thanksgiving on the road"

4
28/11/2015

This hotel looked very nice inside, outside & as you enter the room. Overall, it was convenient for location. The price seemed a little high since we could've got the same things a little farther into town for half the price. My biggest beef was our room wasn't cleaned after the first night and we stayed 2. The water pressure was nonexistent and the bathroom had no exhaust fan. But we had a nice time.

"A good place to stay"

5
24/11/2015

Stay here in Wichita Falls. I expected a comfortable and clean room - that's exactly what I got! Nice folks at the front desk, a quick check in and check out. A great value for a business traveler, and I plan to stay here again the next time I travel to the area.

"You Could Order It Your Way at This Best Western..."

4
12/11/2015

The staff was very nice and on point, the room was nice, clean, and roomy. We requested a first floor room and got one. The bathroom was a wee bit on the small side though and the light switch is on the outside wall. The water pressure is nothing to write home about either, but the shower head is very high and that is very nice. The beds were... The place is very convenient to the mall and restaurants, and within minutes of Sheppard AFB (The reason we were in Wichita Falls) - The beds are good and didn't bother my back all that much. The shower curtain in our room didn't hang correctly either. The Wi-Fi was pretty good in this place and it was pretty full the 2 days we were there. Overall, a good bang for the room buck

"Superb visit"

5
09/11/2015

We have stayed at this particular Best Western Plus facility a number of times over the past few months -- and continue to make it our 'hotel of choice' for our trips to Wichita Falls. The location is convenient to our appointments and to both shopping and eating facilities. We also enjoy the ability to walk in a neighborhood park environment when the weather permits.

"Tasty pumpkin waffles"

3
02/11/2015

This unit is not close to a main expressway. Unit could be cleaner. Breakfast bar had pumpkin waffles and was a nice change from the usual. Room was quiet and bed comfortable but not as overall clean as I would expect. Thorough cleaning had not been done for a while.

"Football weekend"

5
26/10/2015

Second time at this facility and I will keep coming back. Rooms were good sized and clean. They had all the amenities. WiFi worked great. The staff is what puts this hotel above the rest to me. Very friendly and accommodating.

"Best Western Plus University Inn"

5
26/10/2015

clean, very nicely decorated; elevators - thank you!; comfortable big room with fridge and microwave and coffee pot; digital TV kept 'breaking' up for about 2 seconds every minute, but had enough channels - so okay; GREAT breakfast options!!!! quiet comfortable stay, easy to find - I'll stay there again!

"nice room"

5
20/10/2015

We had a room with a couch and a coffee table, microwave and fridge, and plenty of room to relax. The bed was comfortable and the décor pleasant. We enjoyed our stay. The check in was quick and the staff pleasant. I would recommend it for a good night's sleep.

"review of hotel"

5
18/10/2015

I stayed at this hotel a few years back and was very satisfied with the propery in avery respect.. Desk, housekeeping, and breakfast employes were all very friendly and eager to see that our stay was confortable. this porpery is very well maintained both inside and outside and is centrally located in this city close to shopping and restuarants. with excellent internet great exercise room with excellent epuipment.

"Best Western Plus University Inn & Suites"

5
14/10/2015

Excellent hotel. Quiet. Very nice and good sized rooms. The hotel staff was very friendly. Decent hot/cold contintental breakfast. They have the texas shaped waffle maker which is fun. I felt safe and felt my car would be safe at this location. Good BBQ next door.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you so much, Yes we are very fortunate to be in a Great neighborhood and have really great amenities near us. I am proud of our staff and our breakfast choices we offer to the guests. I hope you will come back to see us when you are in Wichita Falls, Tx again!

"I just passed per Wichita"

5
04/10/2015

I stay just one night in wichita in a horrible day, (rained a lot) this hotel is a good accomodation, easy to find, has a good location near shopping center. Room was spacious, good breakfast near a good steakhouse. I didn't pay because I used my B.W point and everything was perfect. Fast check in and out.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Sorry about the horrible weather, if you stick around long enough it will change really fast!! Thank you for the kind words about our hotel, we always try to make sure everyone has a GREAT stay while visiting us in Wichita Falls, Tx. We hope you will come back again!

"Superb hotel -- in Wichita Falls!!"

5
28/09/2015

We have always enjoyed Best Western facilities/hotels, from Vancouver, Canada to (now) Wichita Falls, TX! This hotel was no exception. Our room was clean, big, quiet, comfortable AND what we had selected online. Our nightly rate was super and the hotel staff wonderful Breakfast was great.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you SO much for all the kind words, we greatly appreciate it and we LOVE our guest's. Thank you for choosing us to stay with while traveling through Wichita Falls, TX. We hope to see you again!

"Clean, Friendly, Great Location"

5
23/09/2015

Helpful staff, clean property and room, great location. A mistake was made when I made my reservations online and the friendly staff made the change for me without a problem. The location made it easy to access any part of town needed. We had arrived in town for a funeral and were exhausted and didn't want any hassles - much appreciated!

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the kind words, we are truly sorry for the reason you had to stay but thankful we provided great customer service along with making a difficult time less. We do hope you will get to stay with us again if you are ever in Wichita Falls again. Sincerely,

"Hotter Than Hell 100 Weekend"

5
31/08/2015

This hotel staff were very aware and knowledgeable of the event going on and they went out of their way to make sure that all guests were cared for. As cyclists in the event, they early prepared breakfast was a great help to start the day.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for the compliments, HHH weekend is a huge event for everyone involved and especially the all the riders. We always want the weekend to be a fun and enjoyable weekend for all,. Thank you for choosing us to stay with, I know there are several options in Wichita Falls and we are glad that you stayed here. We look forward to seeing you again next year!

"Wonderful hotel!"

5
21/08/2015

We recently drove from Northern NJ to Lubbock, Texas to bring my son to college. This was the first Best Western I remember staying in and it converted me to this brand. The hotel was very attractive, our room was wonderful, with a king size bed and a pull out sofa. The desk staff was very helpful and found cutlery and plates for me when I forgot to ask for them with our take-out dinner order.

Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review
Thank you for converting to a Best Western member now! This is a great brand and has SO many hotels to chose from in all parts of the world. I was so glad to read how helpful the staff was, our guests' are the most important thing to us, we want everyone to have a great stay and be treated above and beyond. We hop you will stay with us again if traveling through Wichita Falls, TX again.