ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Gold Rush Inn, Whitehorse

4.0/5  - basé sur 707 notations.
411 Main Street, Y1A 2B6, Whitehorse, Canada - See map

This historic Whitehorse hotel offers excellent guest service and enjoys a central location close to attractions and shopping. The Best Western Gold Rush Inn is 100% non-smoking and features the Aveda approved Elements Hair Studio and Day Spa. Our guestrooms come complete with complimentary high-speed wireless internet, mini refrigerators, and microwaves. Also complimentary, our airport shuttle service runs during all regularly scheduled incoming and outgoing flights. Try a local brew and live music in the famous Gold Pan Saloon rated one of the Best Bars Across Canada by the Globe and Mail. Ready to see the city and enjoys its colorful history and nightlife? Just head outside to enjoy beautiful Yukon Territory scenery and indulge in outdoor adventure - like dog sledding, horseback riding, fishing, skiing, hiking the Chilkoot Trail and canoeing down the infamous Yukon River. If you want to see the sights, there's the S. S. Klondike, Old Log Church Museum, Klondike Gold Rush National Historical Park, Kluane National Park and the Alaskan Highway nearby, along with the Northern Lights at night. Business travelers will enjoy staying at this premier business hotel in Whitehorse as it is close to all the major businesses and government offices. We also offer modern and professional meeting and conference services. Make your next Yukon vacation unforgettable.

Best Western

Hotel Gold Rush Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 708 guest reviews
NOTE ISSUED
Excellent
174
Very Good
302
Average
166
Poor
48
Terrible
18
REFER TO NOTICE
Business Business
176
Couples Couples
222
Family Family
135
Friends getaway Friends getaway
64
Solo travel Solo travel
68
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Above and Beyond"

5
11/07/2018

When I showed up at the Goldrush with what turned out to be no reservation as a result of a technological glitch and they had no rooms available the front desk staff called all over town to other hotels and even B&Bs to try to find me a room. When that failed to produce a result they offered to allow me to stay in their lobby where I could wait for a room (there was an early - 3 am checkout of other guests). They truly went above and beyond.

Jacqui C, Guest Relations Manager at Best Western Gold Rush Inn, responded to this review
Dear Mr. English It is great to hear that our guest services team went above & beyond to assist you in with this unfortunate event that occurred during your visit. It is always a pleasure to read these kinds of reviews when our guests commend us on service. This is the kind of service that we continuously strive for at the Best Western Gold Rush Inn, and I will be sure to pass your appreciation on to the team members that helped you on your arrival. I truly hope that we can welcome you back to Whitehorse in the near future. Kindest Regards Jacqui Connolly Guest Services Supervisor

"Terrible stay!"

2
02/07/2018

I was in town traveling for business, and the room smelled terribly of pet odor. The room was right above the bar saloon area, therefore barely slept. The shower still had pubic hair in the bathtub. I was very disappointed- especially given the amount of the hotel. It was very outdated, the floors seemed as though they were going to cave in. I definitely would not recommend this hotel.

Jacqui C, Guest Relations Manager at Best Western Gold Rush Inn, responded to this review
Dear Lindsey Thank you for taking your time to review your recent visit, and we appreciate the feedback provided. We strive to ensure that all of our guests receive superior guest services, and we take this very seriously when this does not happen. So it is with deepest apologize from our team that your stay was not how you expected it to be. I would be more than happy to discuss your concerns directly, please feel free to contact me directly at 867-668-4500. Kindest Regards Jacqui Connolly Guest Services Supervisor

"Nice historic hotel"

4
24/06/2018

Very nice place to stay, being in an edge of town we found it very quiet, yet close enough to walk to a couple of nice restaurants. Room had a small refrigerator and air conditioning, both nice having driven from Alaska and not finding either standard in rooms. With uneven halls and the elevator that looks like the front of a safe, a historic milepost in the lobby, a fun quirky place to stay.

Jacqui C, Guest Relations Manager at Best Western Gold Rush Inn, responded to this review
Dear Laterisers It was a pleasure to have you stay with us at the Best Western Gold Rush Inn. I am pleased to hear that you enjoyed the historic nature of our hotel. I hope we are able to welcome you back to Whitehorse in the near future. Kindest Regards Jacqui Connolly Guest Services Supervisor

"Whitehorse"

5
31/05/2018

Very nice hotel, excellent staff. Location was perfect. Wish that we had more time to spend in area and at this hotel. the staff went out of their way to do whatever they could to please, both on arrival and departure.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Ispoden1, Thank you for this lovely review! We hope to see you back soon.

"Good Enough"

3
24/05/2018

This hotel is showing its age, and the floor plan is confusing. The rooms have some newer features, but bones of the building are showing their age. The carpets could be cleaner. Whitehorse needs a new, comfortable hotel.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Will, Thank you for reviewing the Best Western Gold Rush Inn. Our building is old, but we do try to keep our rooms as updated as possible. Thank you for bringing our attention to the carpets, we will be looking into this.

"We were in Whitehorse for the Firefit competition"

5
24/05/2018

The staff were friendly and helpful. The room was spacious and very clean. Restaurant food was good. Location was great for us.Free shuttle from the airport. We really liked the town and enjoyed doing some of the walking paths. The venue for the Firefit Competition was excellent.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Emma-Llew, I'm are glad you enjoyed our location! I will pass on your compliments to the staff.

"Nice Comfortable Stay"

4
24/05/2018

Had a quick stopover in Whitehorse on the way home to Faitbanks. Got the Gold Rush Inn on an Express Deal but very happy with the hotel. Location is perfect - right downtown. Room was clean and beds were comfortable. They appeared to be recently updated. Check in was a pleasure. The front desk staff were fantastic. Only complaints are the parking and noise level. Parking is a fair ways away and there was limited metered street parking for check in. It was cold, drizzling and the wind was blowing so it would of been nice to be a little closer. Thevrooms are not that well insulated and we could easily here the guests above us talking and walking around. We would definitely stay there again (after looking around town I am pretty confident this is the best you can do) but would request a top floor room.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello AlaskaJim, We are so glad you enjoyed our hotel! Please let us know when you are coming in again and ask for a top floor room!

"Second Stay."

5
22/05/2018

This was our second stay at the Gold Rush Inn, and it was excellent. We were in a one bedroom suite with a full kitchen which was awesome. It is evident that the hotel is not new, but it is well maintained and very very clean. The only thing I could ask for in our room would have been better blackout curtains. If we are in Whitehorse again, we will not think twice about staying at the Gold Rush Inn.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Don Carlos, Thank you for enjoying our property! Blackout curtains are an excellent idea.

"Read the review."

3
21/05/2018

check-in and check-out was kinda slow. the clerk was friendly with a "bubbly" personality. the room was large with a feint smell of cigarette smoke but at time not enough to complain about.room was clean and the television worked fine. WiFi was fine. shower was warm with plenty of pressure. after walking around town i came back to the room and took a short nap. at this time i really started to smell the cigarette odder and went down stairs and asked if i may had been assigned to smoking room. i was told there is no smoking in any room in Canada and i had the new clerk put a note that there was a smell of it so i wouldn't be charged for the odder. watched some TV and went to sleep. when i woke in the morning my scalp was itching like it used to when i went to a bar that permitted smoking, my clothes smelled of smoke. i quickly showered and left. i informed the clerk of the despicable cigarette smell in the room and i left. i have yet to hear from the management of this motel even though i asked to be called by the general manager who wasn't scheduled to arrive at work for an another hour the day i departed. as for the parking lot, very small, dirt/paved lot with no lines and cars parked everywhere and anyway they wanted. i'm planning on driving through Whitehorse in a few days but i will NOT be staying at this establishment.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Noel E Thank you for taking your time to review your recent stay at our property. We strive for superior guest services & satisfaction at all times. Feedback from our guests are welcomed and taken very seriously. I can confirm that our property is a 100% non smoking hotel. I will be following up with our Guest Services & Housekeeping team to ensure a situation like this does not occur in the future. We would love to have the opportunity to welcome you back to the hotel when you are travelling through. Please feel free to contact me directly where I would be more than happy to ensure your visit to is nothing but comfortable. Kindest Regards Jacqui Connolly Guest Services Supervisor

"Great stay"

5
18/05/2018

The staff were great. They greeted you everytime you came in or left. The room was comfortable and very clean. The hotel is located downtown which is conveniently located to some great shop's and restaurants. Will stay they again

"A great hotel to get maximum done in minimum time while in Whitehorse!"

4
01/05/2018

This hotel's central, downtown location and amenities make it the perfect spot for a visit (short or long) to Whitehorse. I spent three nights there at the end of March 2018. Rooms are very comfortable, even when the morning temperature is -26C! There are plenty of good places to eat, even in just a three-block radius, including the hotel's own adjoining spot: The Gold Pan Saloon (good breakfasts between $10 and $18 and great serving staff). Most places of interest in the city either are within reasonable walking distance or within the range of a quick taxi or bus trip. For those with a rental vehicle or who bring their own car or truck, the free hotel parking can't be beat. For nature lovers, if you want to take guided nature tours, such as aurora borealis (northern lights) viewing at night (which I did) and dogsledding during the day, I highly recommend Northern Tales Travel Services Inc., whose offices are located in the hotel itself.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for staying at the Best Western Gold Rush Inn! We are glad you enjoyed the many things our hotel and city have to offer.

"Excellent Long-Term Stay!!!"

5
01/05/2018

I stayed at the Best Western Gold Rush Inn from April 20th - 26th and had an excellent stay. Friendly, helpful staff, very good hotel facilities, close to downtown shopping and conveniences, and very good meals in the restaurant.

Violet C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Darren, Thank you for taking the time to review our property! We're glad you enjoyed our amenities.

"Business trip to Whitehorse"

4
29/04/2018

When I visit Whitehorse I always try to stay here. It's the best hotel in Whitehorse. They got better this time hotel is the same but they turned customer service up a notch. Great desk staff and friendly cleaning staff. Will be back

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for your kind words kidtripping. We are very pleased to hear that you enjoyed your recent visit to the Best Western Gold Rush Inn. We are always looking for new ways to ensure our customer services are at the highest levels of satisfaction. So we are very happy to hear your feedback. We will keep striving for the best customer services in town! We look forward to you visiting in the future. Kindest Regards Jacqui Connolly

"Great spot!"

5
29/04/2018

Stayed overnight in Whitehorse on our way back to Alaska. Couldn't have asked for a nicer place. The staff is friendly, room was clean & comfortable. Restaurant next door is wonderful! Loved our stay!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Jordanmferris Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. It is important to us that all of our guests receive outstanding service when staying at the Best Western Gold Rush Inn, so I am thrilled to hear that your enjoyed your stay with here. I truly hope we have the pleasure of welcoming you back to the hotel in future. Kindest Regards Jacqui Connolly

"Very comfortable stay"

5
08/04/2018

Very comfortable stay in Whitehorse, close to most shops and restaurants. Staff was very friendly and tried to answer all our questions. Hotel has ample of complinentary guest parking. Decent restaurant/bar (Gold Pan Saloon) connected to hotel. Very comfortable beds - slept like a baby!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Hello Iabommba, thank you for choosing the Best Western Gold Rush Inn! We are very happy you enjoyed our staff and amenities and that you took the time to write a review.

"A very serviceable hotel, centrally located"

4
25/03/2018

A hotel that does the basics right - and in Whitehorse, that's all you need. Adequate heating and close by to main street. The hotel has an unpretentious and workmanlike feel. Rooms are large enough for travelers to store their many layers of protective clothing and importantly water pressure in the showers is good. The Gold Pan Saloon bar is connected indoors and offers great local food and beers at reasonable prices. Staff are friendly and helpful and have a service oriented outlook. The is a tour agency embedded in the hotel so it's convenient to book tours and activities. The lift is a bit slow, so it was far easier and faster to walk up the fire stairs next to the reception to our room which wasn't an issue at all.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear JeCC087 Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. I am very pleased to hear that you enjoyed your stay here. I truly hope we have the pleasure of welcoming you back to the Yukon in the future.

"Great place to stay "

5
18/03/2018

This is a lovely friendly place to stay. We recommend it and will stay there again when visiting family. It has all the services you need including Wi-Fi, helpful staff and is at the heart of everything in this town

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking your time to review your stay at the Best Western Gold Rush Inn. We truly appreciate all feedback provided to us, and will use all feedback given to continue to provide a superior service.

"What you need"

4
15/03/2018

Good basic accommodations convenient to walking around downtown and convenient to outfitters for excursions out of town. Has restaurant and bar if its too cold out. Rooms are clean and service is friendly.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear James F Thank you for taking your time to review the Best Western Gold Rush Inn. We hope we have the pleasure of welcoming you back in the future.

"Travel agent made these accommodtions"

3
09/03/2018

The room was okay, basic and adequate. What reall bothered me was the bathroom lights. Whomever made this selection didn't use them in the middle of the night or try to put on some makeup. Once the lights were on, I thought I was in an interrogation room with white lights glaring in my eyes. They really need to fix this. Looking like a ghost from the dead, returned to put on mascara is pretty awful Location was quite good and staff helpful. The problem was possibly my travel agent as she never told me I had to pay extra for breakfast - any Best Western I stayed at prior to this, served complimentary breakfast

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Gowanderaround Thank you for reviewing your recent stay at the Best Western Gold Rush Inn. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope we can you will come back and see us again soon.

"Considering it's Whitehorse...."

3
07/03/2018

Have only stayed at this hotel in Whitehorse so I have no way of comparing it others. It's adequate and considering I only spend time sleeping there it suffices. May consider other hotels on future trips. The Gold Pan Saloon downstairs is neat. The elevator is painfully slow.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. I am happy to hear that you enjoyed your stay here, and I hope you will choose to visit again during your next visit to the Great White North.

"The Great White North"

4
06/03/2018

We found using your room card to go to correct floor great. Nice comfy room. Great water pressure and hot water for a shower. The bed was fantastic, my husband wants one. He said it is the best sleep he has had in a long time.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Pitner2017 Thank you for taking your time to review your recent visit at the Best Western Gold Rush Inn. We appreciate the feedback, and are truly delighted to hear you had a wonderful stay with us. We hope we have the pleasure of welcoming you back to The Great White North in the future.

"Really basic!"

4
05/03/2018

I stayed here for 3 nights. Good location just in Main Street, Whitehorse downtown. The rooms are clean enough and spacious. They have microwave and refrigerator. Bathroom is small but good enough. Decoration is a little bit old. The worst part for me is that they don't have a place to stay, a meeting area where you can wait 2-3 hours after check out or between one tour and another. There are 6 chairs at the Front Desk where you are cold after 5 minutes of wait as it's is front of the entrance. The business Center is a computer in the middle of the rooms corredor. There is a restaurant downstairs. It would be great if they would have a place to buy just a coffee and a pastry or a sandwich.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Anagbl Thank you for taking your time to review the Best Western Gold Rush Inn during your recent visit to Whitehorse. The Gold Pan Saloon is located in the hotel, and does sell food & beverages. I apologize that you were unaware of this service. However we truly appreciate your feedback, and will use this to continue to strive for superior guest services. I hope we have the pleasure of welcoming you back to Whitehorse in the future.

"Good Location"

4
24/02/2018

I visited Whitehorse, Yukon for 6 nights on Feb 12–18th. I stayed a total of 4 nights at Best Western Gold Rush Inn. The room is clean and well-maintained. But as expected from old building and wood flooring, noice insulation wasn't great. I could hear the television playing in the next room. Flooring would squeak when people in the next room or upper floor walked around. Anyway, I was mostly out very late on most nights for Aurora viewing so I would be so tired and just slept through. Other than the noice, it was quite a nice stay. All of the staff I've encountered were very friendly and helpful. It's also conveniently situated on Main Street, where you can find many restaurants and shops. If I were to visit Whitehorse in the future, I might stay here again for the convenient location.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Suryani Thank you for taking your time to review the Best Western Gold Rush Inn. We appreciate your feedback & will be using this to continue to strive for superior service that we ensure all of our guests receive. We look forward to welcoming you back in the near future. Kindest Regards Jacqui Connolly Front Office Supervisor

"Great Location"

4
21/02/2018

It's clean, comfortable, and in a great location. It's an older building and unless your room is on the top floor you'll hear someone else walking around late night or early morning. Get a top floor room, especially if you're going out late for Aurora viewing and hoping to sleep in a bit later in the morning.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Bob H Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent stay in Whitehorse. We appreciate the feedback provided, and will use this to ensure that we keep up with the superior service that we strive for. Kindest Regards Jacqui Connolly Front Office Supervisor

"Convenient and Cosy"

4
20/02/2018

My family and myself spent 4 nights at The Gold Rush Inn and found it to be very comfortable. The reception staff were very friendly and helpful. It is centrally located in the heart of town so you can walk just about anywhere. The best recommendation I can suggest is to ask for a room on the top floor . The floors are wooden so footsteps and creaking can be heard above you which can be a little annoying at night. We would definitely stay there again.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent stay at in Whitehorse. We appreciate the great feedback, and we are truly happy to hear that you will be coming back for a visit. Kindest Regards Jacqui Connolly Front Office Supervisor.

"Great hotel "

5
19/02/2018

Convenient, clean, comfortable. The staff here are truly remarkable. We had a hiccup the first night and Emily went above and beyond to make it right. Also the front desk supervisor ( I'm sorry I forgot your name) did a first class job. Within walking distance of a ton or bars and restaurants

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Yukonpeat Thank you for choosing to stay at the Best Western Gold Rush Inn. We truly appreciate your amazing feedback. We look forward to welcoming you back again. Kindest Regards Jacqui Connolly Front Office Supervisor

"Great service"

5
12/02/2018

Hotel prices are generally very high in Whitehorse. But the Best Western offered excellent service. It has a great gym. None of the restaurants have a continental breakfast. However, there's a great hotel restaurant that I ate at several times. Always busy, good but not great service. Excellent food. Good valve.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Trevors128 Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to the great white north. We are happy to hear that your stay went well, and we hope we get to welcome you back in the future.

"Clean and convenient"

4
25/01/2018

This accommodation is in a great location, short walk to the shops. As our tour company operated from here it was ideal for collection for activities etc. Most of the front desk staff were very helpful and it was greatly appreciated that there was a guest laundry. We would have appreciated knowing that we weren't allowed to eat dinner in the restaurant (cold nights after a big day…..) as we had 1 under19, but loved the 506 All Day Grill across the road. The rooms are basic but clean and comfortable.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Paul Thank you for taking you time to review the Best Western Gold Rush Inn. We truly appreciate the feedback, and we will use this to continue to improve the superior services we strive for.

"Great Location and very comfortable"

5
23/01/2018

This hotel is right in the middle of town, and is the starting place for a lot of tours, so it is extremely convenient. the adjoining restaurant was great and affordable for any meals, and they have a tour company that operates from within the hotel, making booking of extra activities very easy.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear GuppyC Thank you choosing to stay at the Best Western Gold Rush Inn for your recent stay to Whitehorse. We are pleased to see that you enjoyed your stay, and we hope that you visit us again.

"Convenient and comfortable"

4
08/01/2018

Convenient location, right in the town. Close to restaurants, shops and attractions. This was great especially when snowing. Beds were some of the most comfortable we had stayed in on our trip through Canada.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear toosarmi, Thank you for your positive feedback of the Best Western Gold Rush Inn. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn.

"Yukon Hospitality"

4
08/01/2018

The hotel is a gem. Staff were warm, courteous and extremely accomodating. The room was spacious and clean. Good internet and tv. Bed was very comfortable and the room temperature was very good...despite the -40 degree weather outside. Shower was below average pressure and spray but there was plenty of hot water.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear A1157MImichaelb, Thank you for your positive feedback regarding your stay at the Best Western Gold Rush Inn. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn.

"Best stay in Whitehorse "

4
06/01/2018

My husband and I stayed for 12 nights in a king spa suite which was huge and on the top floor overlooking Main Street in December. The staff were very friendly and always helpful I think they thought we were never going to leave hahaha. This is our second time we have stayed here we stayed back in 2015 for 8 nights and they have done some renovations since then which look great. The location of the hotel is very central and walking distance to all local shops cafe bus stops and more (we didn't walk too much it was freezing ??) We had breakfast and dinner a few times in the Gold Pan Saloon which is connected to hotel great atmosphere and great food and drinks, live music too some nights. Would highly recommend this hotel to anyone ??

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear AussieTJ, Thank you for your positive feedback of the Best Western Gold Rush Inn. I am delighted to hear that you enjoyed your stay. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"Great location"

4
06/01/2018

We spent a couple of nights in Whitehorse before heading out for a more wilderness experience. The location of the Gold Rush is perfect if you want to see the town. All the restaurants and shops are within a few minutes walk. Plus the river, which has a great long trail for walking or running, is at the end of the street. We were here over the holidays and almost everything in town was closed, but staff went out of their way to make us enjoy out time. Rooms are big and clean.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear d0ndequiera, Thank you for your positive feedback of the Best Western Gold Rush Inn. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"great experience"

5
30/12/2017

Recently stayed for 3 nights and would definitely recommend this hotel. Great location, helpful friendly staff and rooms were quite nice, quiet, comfortable and warm even though it was minus 32 outside!!! Found the hotel on one of those hotel web search engines, but got a better deal by calling them directly.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear S9690TWjohnc, Thank you for your positive comments of the Best Western Gold Rush Inn. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn.

"Exactly To Expectations"

3
27/12/2017

This is indicated as a 2.5 star hotel but it is a solid three. A perfect representation of a standard BW. Very comfortable beds and right downtown. A very pleasant experience after a night in a less desirable property in town. Would book here again in a blink.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear ScottC, Thank you for your feedback. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"Very good Service"

5
26/12/2017

The staff of the hotel was very nice, polite, and helpful. The rooms are clean and the restaurants at the hotel are easily accessible and has almost everything you would find in any restaurants. The location of the hotel was perfect as it is in the center of downtown and is within walking distance to many famous restaurants

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear kevinmrandchrisl2017, Thank you for your feedback. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"2 then 1 night stay December 2017"

3
24/12/2017

Stayed 2 night's initially on level 2, beds were extremely comfortable and check in was seamless, staff helpful. The major downfall and reason for a 3 rating was the 2nd floor is a nightmare re: noise from residents above on level 3. You will hear every footstep, at times I thought there was an aerobics class happening above me. It isn't just the noise the vibrations are such that it feels as though the roof may come down, very disconcerting, not to mention the disturbance to your sleep. Second stay for 1 night, which was after a 2 night stay out at another accommodation was pre our flight back to Vancouver. On that occasion we were given a 3rd floor room - far better & after our experience earlier we were mindful of how we moved around & how often. So if you stay here be sure to ask for the 3rd floor. Overall - comfortable & was also clean & well equipped with microwave, kettle + TV & WiFi.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear Eric Y., Thank you for your feedback. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn.

"Neat and tidy, friendly staff, comfy beds and great amenities!"

5
21/12/2017

We stayed here as part of our Northern Tales Tour and every part of our stay was fantastic! The beds were comfy, the staff were friendly. The restaurant attached to the hotel serves a mean Bison Burger and there is a guest laundry which came in real handy!! Happy days

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear Amanda P., Thank you for your positive comments regarding the Best Western Gold Rush Inn. We look forward to welcoming you back when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"Comfortable stay"

5
21/12/2017

The hotel is in a great location walking distance to everything. The staff (front desk and housekeeping) were all very friendly and helpful. The bed was comfortable, the bathroom was new, the heating was a good warmth from the cold. The only bad thing was the poor wifi but I was told Whitehorse only has a single provider so the problem is common. They have a desktop with printer located outside the elevator to use though. Would definitely stay again and recommend to others. Don't expect to get any last minute day spa or hair salon bookings in Whitehorse mid December as it all books out quickly but nothing to do with the hotel, one of the day spas is located in the hotel.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear Melissa A., Thank you for your feedback. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"Lovely Rooms and Staff"

5
19/12/2017

Received an Executive upgrade as a Diamond Member. Nice view and bedding and jetted hot tub. Staff were very accommodating and friendly. Lounge is rustic - good entertainment selections during the week. Food fare selection is good. Nachos were cooked flat but tasty.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear 24bethanw, Thank you for your positive feedback of the Best Western Gold Rush Inn. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn.

"Another good stay, but noise still an issue"

4
19/12/2017

Stayed here recently while in Whitehorse on a business trip. Had 6 nights in a room on 2nd floor facing the back of the hotel/ RCMP. Overall had a good stay here with just one night of noise disturbance. The check in and out were a breeze and a pleasure. The staff throughout the hotel and the restaurant were very pleasant and accommodating. The room, same as the hotel, was showing signs of aging, but was actually very comfortable and clean. Important to know they have microwaves and mini fridges in the room (though no cutlery, plates), so it is easy enough to prepare some simple meals (i.e. a bowl of oatmeal) etc. As mentioned, I was lucky enough to have just one sleepless night when someone above me was walking/ moving in their room most of the night (blaming the aurora tourists!). Thanks to the building's age or perhaps structure, it sounded like there was an elephant above me, made it very difficult to get any sleep. For the record, I did bring this up in their survey and they were very prompt in responding. If you want to avoid the noise, do ask for a top floor room that's facing the back of the hotel.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear Justine28, Thank you for your positive feedback of the Best Western Gold Rush Inn. We do strive to ensure our guests are comfortable. I am sorry to hear that you were disturbed by a neighbor throughout the night. We do accommodate guests for Arora viewing which starts are 10pm. Unfortunately, they return to the hotel en-mass at 3am. We look forward to welcoming you back to the hotel when you next visit Whitehorse. Kind regards, Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"excellent hotel in Whitehorse"

5
17/12/2017

The hotel reservations department was extremely helpful in answering questions and request by email prior to making any reservations. The hotel offers excellent location, good and spacious rooms, great front desk staff, easy to arrange local tours and pick up. internet services available on each floor works well to enable on line air line check in. In hotel restaurant offers reasonably price meals. will definitely book same hotel next time or recommend to anyone visiting Whitehorse.

Kantic k, Manager at Best Western Gold Rush Inn, responded to this review
Dear kennychen1997, Thank you for your positive comments, and I am happy to hear that you enjoyed your stay with us at the Best Western Gold Rush Inn. We look forward to welcoming you back when you next return to Whitehorse. Kantic Kripalani Rooms Division Manager Best Western Gold Rush Inn

"Great as usual"

5
11/12/2017

This is as good as it gets in Whitehorse. Friendly, helpful and efficient front desk staff. The rooms are well maintained, and the property as a whole is clean. The bar/restaurant is good. A rotating tap would change up the draft beer selection. The food is typical bar fare. I highly recommend the hotel.

"Decent stay in Whitehorse"

3
09/12/2017

This hotel has a god location being downtown and within walking distance to most places. As far as hotels go it is average but is reflective of what is available in Whitehorse. Prices are high overall in Whitehorse so value for money is ok compared to other locations but good for Whitehorse.

"Whitehorse Beat Western Weekend"

4
04/12/2017

Enjoyed the stay, bed was very comfortable. Hotel was the perfect spot to stay in downtown Whitehorse. Cool old west atmosphere, bit of history in the lobby and the onsite saloon. Could see how the hotel might have been back in the late 1800's.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear GeoffGoodman Thank you for your kind review of the Best Western Gold Rush Inn. I hope we have the pleasure of welcoming you back in the future.

"Hotel Good Lounge Bad"

4
04/12/2017

the hotel is what you would expect nice place the house cleaning woke me up at 8am to clean my room not impressed don't waste your time in the lounge I sat for 20 min with no service not a beer nothing watching the staff eat food from the kitchen and joke around

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for your recent review of our property. We sincerely apologize that your stay with us did not go as expected. We have passed on your information to our food & beverage director David Branigan, and you would have received a response privately in regards to the issue you had when you were in our restaurant. I have followed up with our housekeeping supervisor and we will ensure that our housekeeping staff enter rooms at a more reasonable hour going forward. We hope that this does not deter you from returning to our property in the future. Should you wish to make reservations in the future, please do not hesitate to contact me directly and I will be more than happy to assist you. Kindest Regards Jacqui Front Office Supervisor.

"Excellent Location"

4
02/12/2017

The only issue was some loud music one night. Not so loud that it interupted you but loud enough you could always feel or hear it. Tv does have enough channels. I expect more then basic cable in a hotel

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing the Best Western Gold Rush Inn during your recent visit to Whitehorse. I am sorry to hear that your stay was not as expected. In the past month we have updated our cable to over 100 channels. I hope this does not deter you from returning to the hotel in the future.

"Fantastic Hotel - BW Gold Rush Inn"

5
02/12/2017

This hotel was so clean and well served by excellent staff. From check in to check out, most staff cares and shows professionalism in their job. This hotel provides greater value for your money. The location was ideal,as it was at downtown core. Looking to be back again. Great job, BW!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing the Best Western Gold Rush Inn during your recent visit to Whitehorse. We strive to go above and beyond to ensure all of our guests receive superior service, so to hear this is showing is fantastic. I will be sharing your feedback with our team in all departments. I hope we have the pleasure of welcoming you back.

"Warm Greeting during a freezing encounter"

5
01/12/2017

The reception at the hotel was very warm and courteous, while outside temperature was hovering around -23. The staff was very friendly, the rooms were clean, spacious, and up to date. The restaurant had a great menu, and the food served was first rate and delicious. I will definitely be a repeat customer!

"Overrated"

3
28/11/2017

Rooms not ready for check in, small rooms, small bathrooms. Evening employees not very kind. Location at Main Street, one of the main travel agency is located in their facility, main reason for them to recommend it

"Finally found a good hotel in Whitehorse"

5
15/11/2017

I wish I had tried the Best Western Gold Rush Inn sooner. After numerous expensive, unsatisfactory stays in comparably priced hotels in Whitehorse, I had given up hope of finding a comfortable, clean, pleasant place to stay there. I was pleasantly surprised to find the Best Western deluxe double room I stayed in spacious, clean, tasteful, comfortable, quiet, and with everything in working order. My one complaint is that the room was too hot, and I was forced to use air conditioning in November, when the temperature outside was -20C. This is a common problem with hotels in Whitehorse, but it was better than the last hotel I stayed at in Whitehorse, where I had to sleep with the window open in similar weather! Overall I was very pleased with my stay and will return the next time I am in Whitehorse, which is fairly often.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing the Best Western Gold Rush Inn as your place to stay during your recent visit. I am glad to hear that you enjoyed the visit. I will pass on your feedback in regards to heating to our maintenance team, and have the issue resolved right away. We look forward to welcoming you back in the future.

"Rough, a little cold… totally awesome"

4
14/11/2017

I spent a weekend in the Whitehorse, to see the departure of the Yukon Quest and the Best Western was an ideal place for me, since I needed a lot of protection in low temperatures. Service were good and a proper environment help me to feel the North :-)

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Armando L Thank you for taking the time to review the Best Western Gold Rush Inn. It is great to hear that you enjoyed your trip and you had a wonderful stay at our property. We hope you visit again for the upcoming Yukon Quest in February 2018.

"Clean, large rooms and extremely comfortable bed"

4
01/11/2017

Had a very comfortable stay but the plumbing in the bathroom wasn't what I was used to at home. Not sure if it was because of the style of the toilet , but it always seemed on the verge of plugging - it did plug once and they unplugged it right away but the toilet really didn't seem to clear the bowl very well. The shower was also a bit of a weak point as the pressure was low and the pipes in the walls gave off an intense whining sound if the shower was turned on. It was pretty unpleasant first thing in the morning so opted for a bath. Other than that, the hotel was very comfortable. Really enjoyed the fitness facilities and having such a spacious room.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear B9577ZYjennifera Thank you for taking your time to review the Best Western Gold Rush Inn. We appreciate all feedback provided to us as. I can confirm that we have had our maintenance team check the room you stayed in and all has been fixed accordingly. I hope that we have the chance to welcome you back to Whitehorse in the future.

"The Whitehorse Best Western Gold Rush"

5
31/10/2017

Great hotel in downtown Whitehorse. The building is beautifully decorated in the gold rush theme. The staff were all very friendly and extremely helpful. Whitehorse and surrounding areas are eye candy for landscape photographers. I am looking forward to going there again!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Margo Thank you for reviewing the Best Western Gold Rush Inn. We love the great feedback, and we look forward to welcoming you back again soon.

"Gold Rush Inn"

3
23/10/2017

Average for Whitehorse but preferable to competition. Nice it takes dogs. Rooms clean, everything mediocre, staff not very interested, just a job. Friendly and polite but not much in the way of customer service and attitude.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for review of the Best Western Gold Rush Inn. We appreciate all feedback received from our guests as it allows us to continue to strive for superior services. I hope to think that any of our employees see there work here more than just a job. I will be following up with some guest services training with our team. I hope we can welcome you back again soon.

"Good place to stay"

4
19/10/2017

It has a good restaurant. The room is spacious, bathroom is clean and nice. Corresponds to the pictures people added in previous reviews. Location is very nice, just a short walk takes you to the river.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing the Best Western Gold Rush Inn during your recent visit to Whitehorse. I am happy to hear that you enjoyed your stay and we hope to welcome you back in the future.

"Friendly approach to pets"

4
16/10/2017

Nice hotel, although a bit pricey. We appreciated the approach this hotel took to our small dog. They require a $100 deposit for damage which is not charged if there is no damage. Other BWs we have stayed at only have 1 pet room and once that is booked, they are not so pet friendly.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for your review at the Best Western Gold Rush Inn. We appreciate the feedback and we are glad to hear that you enjoyed your stay.

"A delightful stay"

5
14/10/2017

The management and staff make my Whitehorse stay at the BW Gold Rush the highlight of my visit. The Main Street location puts me in immediate proximity with my clients, and I have never been disappointed when dining in the Gold Pan.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
It is great to hear that we are your choice of hotel when you visit Whitehorse. We look forward to welcoming you back.

"Always a good stay!"

4
02/10/2017

We always stay at the Gold Rush Inn when in Whitehorse. Centrally located. The guest rooms are always very clean, bed is really comfy and front desk staff very helpful. The hotel is basic from a BW standpoint but never disappoints. It is an older building but management seems to take the steps needed to update as much as possible. Be aware that wifi is often an issue. Would recommend this as the place to stay in Whitehorse.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Kimmysue_49 for taking the time to review our property. It is a pleasure to hear that you choose the Best Western Gold Rush Inn when you visit Whitehorse. We look forward to welcoming you back very soon.

"Frontier Town Flavour"

4
02/10/2017

This hotel is decked inside and out in a frontier town theme in tasteful ways. The lobby features a life-size Mountie, a six-point moose head, and an elevator door painted to look like a prospector's safe. The staff were extremely friendly and helpful. The facility itself seems to be an older building with surface updates. The colour schemes match those of newer places, but the floors are uneven in places, the walls are not so sound proof, and corridors and stairwells are quite narrow. I did enjoy my experience of staying here because of the staff, including the fresh pot of coffee that was already available when I had to check out to catch a 6:00 AM flight.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Larry D Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. We are very happy to hear your stay was enjoyable and you like our Gold Rush theme in the lobby. It is always wonderful to hear feedback from our guests, as this allows to see what we are doing right, and improve on our service where needed. I hope we have the pleasure of welcoming you back again.

"Poor Service"

2
01/10/2017

Upon arriving from Australia for a family holiday to see the Northern Lights, we provided written documentation from Flight Centre and had paid in full for 2 rooms. Due to an error from one of the third parties they had told us that we only have one room booked. After many emails back and forth spending most of our first day trying to fix a problem which was not created by us we were finally given access to our room at 10pm. The staff were doing their best but it was clearly poor management not empowering employees to honour a written agreement with one of the largest travel companies worldwide. No compensation was offered and Best Western showed no responsibility even though they create these relationships with these wholesalers. If anyone in management would like to discuss this issue further

, Guest Relations Manager at Best Western Gold Rush Inn, responded to this review
Dear Mr. Weatherall, Thank you for taking the time to give us feedback. In reviewing your reservations, it appears as though you booked via Flight Centre Australia who purchased a package from Jonview who in turn purchased a package from Northern Tales. I have communicated with both, Jonview and Northern Tales, and it appears as though Jonview did not send Northern Tales confirmation of 2 reservations, they only sent confirmation for one reservation. I have followed up with Jonview and asked them to offer you compensation for this error. I apologize for any inconvenience you encountered at registration at our hotel and I hope that you enjoy the remainder of your stay in Whitehorse. Kind regards, Kantic K. Rooms Division Manager Best Western Gold Rush Inn

"Simple but Nice"

4
01/10/2017

We stayed for three nights. The room was clean and spacious. We called ahead as we were traveling with a baby, there was a playpen waiting in the room for us. All the stuff were very friendly. We were staying in a dog friendly room and we were near an outside exit which was very convenient. Apparently they give little treat bags out for the guests with dogs but we didn't get one. Likely because we had someone training checking us in. Overall a nice stay.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Matt & Jen R Thank you for taking the time to review the Best Western Gold Rush Inn. We love to hear all feedback from our guests as this allows us to continue to provide superior service that we look to ensure all guests receive. I apologize that your dog did not receive there treat. I hope we have the pleasure of welcoming you back in the near future.

"Above & Beyond"

5
27/09/2017

Stayed here on the way to Fairbanks with my 2 dogs. Was driving a 29' U-Haul with a car trailer, so was concerned about parking. I pulled over in front of hotel, trying to find a spot when the gentleman behind the desk came outside, crossed the street to help me in finding a spot. He was very helpful and I was able to park very close to the entrance. I appreciated the extra effort to assist a guest. The place is very pet-friendly too. Even had a couple of goody bags for them. Nice touch.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking your time to review the Best Western Gold Rush Inn. It is great to hear that our team were able to help find parking for you. I hope the rest of your trip went just as smoothly as your stay at the hotel.

"Great Stay in a convenient Location."

5
26/09/2017

The staff at this hotel go out of their way to help you, they are friendly yet professional.The rooms are clean and comfortable. The restaurant attached to the hotel also gave good service, and the food was tasty.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear jlrmp We truly appreciate you taking your time to review your recent stay at the Best Western Gold Rush Inn. I am very happy to hear that you enjoyed your stay with us and I hope you will visit again soon!

"Amazing Hotel"

5
26/09/2017

We stayed here for 1 night, and the staff was really nice, the room was clean and we were able to stay with our 2 dogs. We got a goody bag for the dogs with treats and poop bags. There is a fenced dog park a block from the hotel which was amazing. They also have a sports bar with amazing food and drinks. They also had live music.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing the Best Western Gold Rush Inn Andrea L. It is wonderful to hear that you & your furry friends had a great stay during your trip to Whitehorse. I hope we get to welcome you back again soon!

"Good place"

4
26/09/2017

Stayed a couple nights here recently. Had a large handicapped room (for some reason) on the 4th floor overlooking the street with a large bathroom. Room was across from the elevator but never heard any noise. The bed was quite comfortable and room had a fridge and microwave. The only negative thing was that the light in the bathroom was over the mirror and with the shower curtain closed, the tub was quite dark, since the bathroom was so large. Had breakfast here a few times and the food was good. We didn't eat any other meals however. If we returned to Whitehorse this would be our first choice for a hotel again.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Thon Thank you for taking your time to review the Best Western Gold Rush Inn. We appreciate the feedback you have provided and this will be used to continue to strive for the superior service that we ensure all of our guest receive. We look forward to hosting you in Whitehorse again.

"Poor Treatment"

2
21/09/2017

Do not decide to stay in this hotel. The staff made a mistake with my reservation and made me and my family sit in the lobby while they came up with the brilliant plan to put three adults in a room with one bed and a uncomfortable cot. I slept on the cot, my sister slept in a chair and my dad slept on the bed. They treated us like the error was our problem and they were rude and unhelpful. We finally got into our room which we where guaranteed was huge and the cot did not fit, we had to move the furniture ourselves. The bedding on the cot was not fresh bedding even. I stay in hotels all the time in Canada and I can tell you that the only great thing about this hotel was the restaurant.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking the time to review our property. I apologize that this occurred during your recent visit with us. This is not a regular occurrence at our property and we will be putting procedures into place so that this does not happen again. We truly appreciate the feedback that you have provided to us and will be using this to improve our guest services. I hope that this does not deter you from returning to our property, and we look forward to welcoming you back .

"Well priced, clean and well appointed"

4
12/09/2017

Situated in centre of town with shops and restaurants nearby. Hotel is clean and well appointed with very comfortable beds and is quiet at night. Restaurant in hotel provides good pub fare at reasonable prices All staff are friendly and efficient.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you 511hazelf for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. We are pleased to hear that your enjoyed your visit with us, and we look forward to welcome you back.

"Good location."

4
11/09/2017

The hotel is tight downtown so you can wall to a number of museums, etc. Parking close by. Summer at the front desk was so helpful - it was hot and no AC so she waived the pet fee. The bar was down stairs so some late night noise and smoking so pick a room not facing the street.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear BuffaloLake Thank you for reviewing your recent stay with us. We appreciate all feedback provided to us, as it will allow us to improve of the superior service that we strive for. Since your stay with us, we have finished installing new A/C & Heating units into our 3rd & 4th floor rooms. We will be completing the 2nd floor next year. I hope we have the pleasure of welcoming you back again soon.

"Noisy rooms"

2
09/09/2017

This hotel has very thin walls. And there is also a bar with live music which is great, except that our room was very close to it. When I complained about the noise I was told that if I come again I should ask for a quiet room. Central location though and the rooms are fairly standard and clean. But the noise really ruined our experience.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Lisa W Thank you for your recent review of our property. We do have live music on Friday nights, and I sincerely apologize that this disrupted your recent stay with us. We would love you to visit Whitehorse again and if you are to do so, please feel free to contact me directly where I would be more than happy to ensure your stay goes a lot smoother.

"Very nice room "

4
09/09/2017

Was a very nice stay here and would recommend it for sure. Would have been nice if the parking lot was a bit nicer but it was ok ad they are doing renovations I think, Eating in the bar wasn't the best but not the worst either, prefer restaurants without drunks but it could have been worse.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for your review of the Best Western Gold Rush Inn. We appreciate all feedback provided to us as this allows us to continue to strive for the superior service that we ensure all guests receive. I will pass on your feedback to the relevant departments for review. We love that you have recommended our property, and we hope that you will visit us again.

"Good hotel"

4
07/09/2017

Our tour group stayed here for 2 nights. Our rooms weren't ready when we arrived, so they brought us to a conference room and gave us drinks until rooms ready, checking in with us often. rooms clean and comfortable, there are elevators, you do have to use your room key to make them work. We ate breakfast here twice, supper once, and I had a lunch here also. breakfast was good, supper a bit disappointing, there was salmon, but didn't seem to be fresh caught, roast beef was good and very generous, overall, fine. hotel is in good location, I would recommend.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Barbara D for taking your time to review the Best Western Gold Rush Inn. Our sincere apologizes that your room was not ready on your arrival, however I am happy to hear that our team looked after your tour group while you waited. We appreciate your feedback and I will ensure that it is passed on to the relevant departments.

"Goldrush"

4
07/09/2017

Unique hotel close to down town Whitehorse great staff enjoy staying here Beds are super comfortable Bar area and breakfast are really nice the hotel has done some renovations in this area it is a lot nicer than before

"Good hotel"

4
06/09/2017

It was a standard best western minus the breakfast. We had a nice room with a jetted tub. The tub was not in the washroom but in the room like some old hotels have. Overall the hotel isnt fancy but it has the charm of days past! It was clean and tidy and the staff were helpful. We had to check out a day earlier- which they were very understanding about.

"Gold Rush Inn"

4
06/09/2017

We found the rooms very comfortable, the staff were helpful around the clock. Checking in and out was easy. Shuttle service on time and courteous. The restaurant was clean, the staff friendly and efficient and the food was good.

"Don't pick a room next to the elevator!"

4
31/08/2017

We had a spacious superior room overlooking on the street ... very nice. Until we realized when it was bed time that the clunky noises didn't come from someone running their jet tub but came from the old elevator. Needed ear plugs and definitely no sleeping in when people are frequently making use of the elevator early morning. We asked for a breakfast voucher and the reception gladly offered one. We appreciated that. The hotel is well located and has a feel of the old west. Breakfast at their restaurant was good and generous but slow service, which seems to be a thing in Whitehorse!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear MPR1967 Thank you for choosing the Best Western Gold Rush Inn during your recent stay in Whitehorse. We appreciate all feedback provided to us and we use this to ensure we continue to provide superior services to our guests. We look forward to seeing you again!

"Great Staff"

4
31/08/2017

Staff were positive, energetic, fast, efficient, courteous and more than made up for the state of renovations ongoing in the lobby. Room was very very large, clean, bright, nicely decorated, well furnished, with nicely updated bathroom. I had limited time to sleep but the quality of sleep afforded was excellent and carried me through the long day ahead.

"Excellent staff."

5
29/08/2017

The staff at this hotel could not have been more helpful. I actually made a serious error on my reservation which was completely my fault. They took care of everything with complete courtesy and professionalism. It's nice to find people who really go out of their way and take care of customers. I would definitely come back to great service.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear RoadMaestro Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent visit to Whitehorse. We truly strive to ensure that all of our guests receive nothing but the best guest services, I am pleased to hear that this is what your seen during your stay. We look forward to your return.

"Noisy room"

2
29/08/2017

Very think walls and ceiling, can hear what people are thinking in room next to and above. Key to room failed several times a day and staff didn't care and took along time to be seen at reception. location in town is good.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Guy S Thank you reviewing our hotel. I am sorry to hear that your stay did not go as expected. We strive to ensure that all guests receive superior service and and we are sad to hear this did not show during your recent visit. All feedback that we receive is taken seriously and will be using this to help us improve our product. I hope this occurrence does not refrain you from returning to our property and we look forward to the possibility of welcoming you back.

"Great service"

5
22/08/2017

The service was superb. The room is large and well furnished. We were on the fourth floor, room 430 overlooking Main Street. A large TV screen and a very adequate bathroom. Do not be fooled by the external appearance of the hotel as it is clean inside. At the counter we felt that the service was run by student trainees, but they did their job very well. We stayed twice a few days apart and without asking we got the same room, which was very much appreciated. We recommend it to tourists visiting Whitehorse. Definitely we will go back there on our next visit to the Yukon.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Ernestm317 Thank you for reviewing our property. I am very happy to hear that you enjoyed your recent stay with us . We are currently undergoing several renovation to our property. Currently we are just finishing up residing the exterior of our property as well as installing new AC & Heating units in to our guest rooms. We are excited to say that we have recently hired new employees to our guest services team, and we we look forward to have a fulled experience team look after all of our guest needs. I hope we have the pleasure of welcoming you back again in the near future.

"Some good, some bad"

3
20/08/2017

Hotel staff were very helpful. The restaurant/bar had a good menu with tasty food. Breakfast was not included with my stay. The room was clean and nicely appointed. The in-wall air conditioner was completely blocked when the drapes are closed and therefore was almost useless during the night and morning to keep the room cool. Water pressure and water temperature were good, but the shower head was so bad you might as well be standing under a restricted garden hose. at $160 US a night I expected more.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking your time to review our property Ted B. We encourage all of our guests to provide feedback after there stay as this helps to improve on our product and overall service. Your feedback will be passed on to relevant managers. I hope we have the pleasure to welcome you back again.

"Yukon Gold!"

5
13/08/2017

Whitehorse has a real frontier feel to it and your expectations generally need to be adjusted accordingly, no adjustment is necessary for this hotel! Reception staff were awesome, I watched them deal with the most impossible group of tourists who were harassing the staff with a litany of nonsensical issues and the staff never lost their cool, courteous to a fault. In spite of not having a reservation and Whitehorse being sold out on a busy summer weekend, Remi (kind reception lady) worked magic to find me a room. The hotel is absolutely charming and the rooms are delightful, comfortable, modern and clean. The experience was sublime and we thoroughly enjoyed the hospitality.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear SkypeDaddy Thank you for your kind words about the Best Western Gold Rush Inn. We are happy to hear that the superior services that we strive for with all of our guests is showing. Remi is an exceptional, valuable, hardworking, & kind member of our team and we are very lucky to have her working for our company. Your feedback will be passed on to Remi & our management team. We hope that we will have the pleasure of welcoming you back in the near future.

"Great Hotel"

4
10/08/2017

The Staff was amazing and consistently went above and beyond. The rooms were comfortable and clean. Not the fanciest place I have ever stayed at but with the staff and the location, it was really was a great part of my trip.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking your time to review the Best Western Gold Rush Inn. We do strive to be attentive to all of our guests and we look to provide everyone with superior service. We hope you enjoyed the Whitehorse area, and that you will visit again very soon.

"Downtown comfort"

4
07/08/2017

Enjoyed my stay at the Gold Rush Inn, staff very friendly and helpful. rooms are very comfortable. Located downtown on Main Street with good parking. Walking distance to great niche shops and the waterfront park.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear KlondikeVisitorsAssc Thank you for choosing the Best Western Gold Rush Inn for your recent stay . We are very happy that you enjoyed your visit and we look forward to welcoming you back again.

"Best Western Gold Rush Inn is a Satisfactory Hotel"

3
06/08/2017

There is nothing special about this hotel, but the rooms are clean and maintained. Location-wise, it's not great. Our room had views only of the parking lot, and the room was incredibly hot and there was noise from the construction going on. Basically, this hotel is okay as a base to explore Whitehorse, but not a place to spend much time in.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Bibi569 Thank you for taking your time to review your recent stay at our property. We are currently undergoing some renovations at the hotel, which includes new siding and A/C & Heating units on the 3rd & 4th floor of our hotel. We hope to have this completed by the end of Summer. I hope that we have the chance to welcome you back and show you the superior service that we strive for with all of our guests.

"Unique lobby"

5
05/08/2017

When you step inside the hotel you know that you are for a unique stay. The rooms are modern, but don't expect air conditioning for all rooms. Children under 19 can't be in hotel restaurant after 11 AM. Worth the stay.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for choosing the Best Western Gold Rush Inn during your recent stay with us. We are happy to hear that you enjoyed your recent stay with us. We have recently changed our restaurant hours to allow children to dine in the restaurant. The Gold Pan Saloon is now open until 3pm for children. We are also currently undergoing multiple hotel renovations that include a new exterior to the property and updated A/C & Heating units on our 3rd & 4th floor. We hope to have this completed by the end of Summer. I hope we have the chance to welcome you back in the future and that you can enjoy the new amenities that we are currently putting into place.

"Great location"

4
04/08/2017

I would give this place a five star rating if they included breakfast but they do not in spite of having an on-site restaurant. This place is already expensive enough. So I will go into town and spend my money. The bed is super comfy and room has all amenities. It is very quiet on the third floor. The best thing about the place is the location, it is very walking friendly with a gorgeous riverside walking path just 4 blocks away. There are ample restaurants also and I would recommend the Klondike rib. It is spendy but worth it and service is great.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing the Best Western Gold Rush Inn. We work hard to ensure that all of our guests receive superior service during the stay that our property. I hope we have the pleasure of welcoming you back again very soon.

"A great place in Whitehorse "

4
02/08/2017

Stopped for the night with a small bus load of midwesterners. We thought it was a fun stop. There's a nice place to sleep, a friendly lounge and access to all that Whitehorse has to offer. The staff was helpful and accommodating. Thumbs up!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for your kind comments. We are happy to hear that you enjoyed your recent to trip to the Best Western Gold Rush Inn. We hope that you enjoyed the rest of your visit in the Great White North!

"Downtown Whitehorse"

4
30/07/2017

This is a great place to stay for business. It is close to everything including restaurants, offices and yet still a good nights sleep. Rooms are large and include a desk to work. I will stay here again.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Pauline Thank you for taking the time to review our property. We appreciate the feedback and we are truly happy that you enjoyed your visit with us. We look forward to serving you again.

"Awesome!"

5
28/07/2017

excellent services...employee staff, awesome food...awesome entertainment in your Gold Pan Saloon. I would recommend your establishment to my family and friends throughout the Yukon and Canada. I couldn't ask for anything more excellent service and hospitality.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for taking the time to review the Best Western Gold Rush Inn. We are thrilled to hear that you enjoyed your recent visit. We strive for superior service with all of our guests, so we are always delighted to hear when this shows.

"First trip to Yukon"

4
27/07/2017

Great location, friendly staff, especially reception and helpful. Rooms clean and bathrooms have everything you need. Easy to walk to local restaurants, and down to the riverside of the Yukon. Walks around town, riverside trail, SS Klondike etc.Did have buildrs doing front near our bedroom but we were up at 9am, anyway. Corridors looked a little tired and can be a little noisy with rooms above etc. Airport transfers were available although we had hire car, but free parking available.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Anne Thank you for your review of the Best Western Gold Rush Inn. We truly appreciate all feedback received from our guests as it allows us to continue to provide the superior service that we strive for. We hope that we can welcome you back to Yukon in the near future.

"Pleasant hotel stay"

4
16/07/2017

The staff was very friendly-- Room was a bit warm and there was no air conditioning. But the window opened easy and there was a fan. We had a dog with us and was very pet friendly. Not sure I can get the 200 miniumum characters to make this post..

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing our property anthalynnec. We are currently undergoing some renovations to our property which include installing new A/C & Heating units into our 3rd & 4th floor guest rooms. We hope to see you again soon.

"close to uptown and the Yukon River"

4
15/07/2017

We had a room facing the street, but it was not noisy at all. We chose to have a window open and it was nice to have a breeze come in. They are under outside construction changing the clolour of the siding but we were not there to hear them. The room was large and comfortable and clean. The staff were attentive and helpful when asked questions.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear hmtimko, thank you for the kind review of our property. We are happy that you enjoyed your recent stay with us. We are currently undergoing renovations to the exterior of our hotel, by placing new siding and new A/C & Heating units in our 3rd & 4th floor rooms. We look forward to welcoming you back again very soon.

"Decent hotel. "

4
13/07/2017

When we arrived after a long flight at 12 our room wasn't ready. They said they would but a rush on it and that was perfectly fine. We checked back at 1:30 and it still wasn't ready. We checked again at 2:45 and it still wasn't ready. Finally it was ready when we returned at 3:30. The room is regular, clean and efficient with not much of a view. The office staff were friendly and quite international. The exercise room is well equipped and features two tv's you can watch. The location is excellent as you are in the centre of everything. We would stay there again but the price was a little bit more than your typical Best Western.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing the Best Western Gold Rush Inn. We are happy to hear that you enjoyed your recent stay at the hotel, and we look forward to welcoming you back in the near future.

"No wakeup call"

4
11/07/2017

Neither I nor my work partner in another room got a wakeup call early in the morning. This is very important if you have a 5AM shuttle to the airport. Fortunately we each had backup devices. The clerk at the front desk was well meaning but his excuse was weak. This small detail is an important responsibility for hotel staff. I stay in many hotels and most staff get this right.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Andrew G Thank you for taking the time to review our property. I have followed up with my team in regards to the missed wake up call, and I sincerely apologize that this happened during your recent visit. We have put steps in place to ensure this does not happen again. We look forward to welcoming you back again.

"It's a hotel!"

3
10/07/2017

The selling points for this hotel is the fact that it's near all the tourist-y shopping. It has some cool Gold Rush tourist stuff inside the hotel too which is nice. The rooms are average Best Western Rooms, nothing about them is going to blow you away but they're also not going to wow you. When I stayed it was undergoing construction and I had construction directly outside the window to the room. I can't comment on the view because I didn't feel comfortable enough to have my curtains open.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing our property. We are currently undergoing renovations at our property. Starting with renovating the exterior of our property. The exterior renovations include new siding and new AC & Heating units. We appreciate all feedback received from our guests, as this allows us to continue with the superior service that we strive for. I hope we can have the pleasure of welcoming you back again.

"Central location, slightly claustrophobic feeling"

4
09/07/2017

The hotel is very near to all the shops in Whitehorse, which is a pretty small town, but since the weather can be very cold, it helps to be as as close as possible. Due to the small footprint of the hotel, the corridors, room and public areas are cosy or claustophobic depending on your liking for small spaces. However, it's all very well-maintained and clean. Heating was also adequate and the room has all the amenities. Hotel staff is alert and well-trained (mostly Japanese, due to the number of Japanese tourists staying here). You won't regret staying here, unless you need a spacious room.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear LLee55 Thank you for reviewing the Best Western Gold Rush Inn. We appreciate the great feedback given to us. We work hard to ensure that superior service is given to all of our guests. We do have several different sized rooms depending on where you are located in the hotel. Should you return to Whitehorse, please do not hesitate to contact the hotel directly where the team will be more than happy to tell you about the spacious rooms we have available.

"Good but not worth $200.00 a night"

4
09/07/2017

I was on the 3rd floor, the guest printer did not work the both times I was there (I reported on the first time I stayed that it did not work) and when I came back it still did not work. On my second stay I found cheezies on the floor by the bed so the room had not been vacuumed and a 1/4 inch red bead in my bed so the sheets had not been changed either!!!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing our property. I have passed on your feedback to the relevant departments to ensure your concerns are dealt with immediately. I can confirm that the printers on each of the guest floors are now working. Ar our hotel we strive to give superior service to all of our guests, and I apologize that this was not what happened during your stay with us. I hope that this does not deter you from returning to the hotel, and I hope that we have the privilege of welcoming you back again.

"YRQ"

1
05/07/2017

We stayed there before and after the Riverquest race. Staff were extremely helpful. Rooms are updated and very comfortable. I will stay there again when in Whitehorse. The lobby decor brings in some of the area's history and had contained interesting artifacts.

"Very comfortable"

4
03/07/2017

Very happy with the choice to stay here. Room was clean, spacious, and well appointed. Staff were very friendly. Location is good for easy walking around town. The wifi was very strong with all our devices. Without a/c it got a little warm, but the portable fan provided made it not that big of a deal. Highly recommend.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing the Best Western Gold Rush Inn Patrick. We are very happy that your enjoyed your time at our hotel. We are in the middle of some renovations which will see our third & forth floor units with A/C by the end of the Summer. I hope that we can welcome you back again in the near future, so you can enjoy the nice cool rooms.

"Large rooms and in central location"

4
30/06/2017

We were in this hotel for just a night.Check-in was smooth but when we went in our room there was someone in it, which was very embarrassing. On bringing this to the staff's attention, we were upgraded to a large jacuzzi room on the top floor.The hotel is located centrally with plenty of parking. A great pub is on site serving good food and alcohol. Many restaurants and groceries are just a short walk away and the city streets are easy to navigate! I would definitely recommend it.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Neil91 for your recent review & recommendation of our property. I am very sorry to hear you were sent to a room that someone had already checked into. This is truly a very rare occurrence in our property and I will be following up with our guest services team to see how this happened and to ensure this doesn't happen again. However I am happy to hear that they resolved this issue right away and that you received an upgrade to the Jacuzzi room. We hope to see you again in the future.

"Pleasant Stay"

4
30/06/2017

Had read some bad reviews of the Gold Rush before booking there. As we had lived in Whitehorse for 17 years knew that this hotel was considered a premium hotel for the Yukon. We enjoyed our stay at the Gold Rush. Front Desk staff and housekeeping were very helpful when we needed assistance. The hotel is located at the end of Main Street so is within walking distance of the main attractions on Main Street and area. The restaurant and lounge are combined but food and service was good. Parking was not an issue for us even though their lot is small. Would stay here again if need be.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear geraldsJ433VU Thank you kindly for the review of the Best Western Gold Rush Inn. We truly appreciate all feedback given as this allows us to strive for superior service that we wish all of our guests to receive. Our parking lot can sometimes be a little confusing as we have two parking lots. One small paved parking lot that states our hotel name, and a second lot right next to the small one that states it is run by Impark. Although this is run by Impark, all of our guests, and hotel patrons are welcome to park in this larger unpaved lot free of charge. We hope to have you visit us again in the near future.

"huge rooms, central location - but problably not renovated since the gold rush"

4
29/06/2017

I liked the feel of the place. The front desk staff was friendly. The bar/restaurant was hopping. it's easy to walk through the whole town from there. The room we had was huge - large sitting area. Easily double the size of a conventional BW room. The décor and the tech needs a little attention. It's going through renos right now - so I'm sure it'll be nicer soon. For the north, one of the best places I've stayed in.

, Manager at Best Western Gold Rush Inn, responded to this review
Dear Canadianamigos, Thank you for your positive review of the Best Western Gold Rush Inn - we look forward to welcoming you back in due course when you are next in Whitehorse.

"Mixed bag"

3
28/06/2017

This hotel is fairly dated. It is being renovated but still needs work. It is central, the rooms are large and beds comfortable but the air conditioning is weird and ineffective. The first night ours would not turn on at all so we opened a window which was noisy. I reported it that first evening about 5pm and was told they would look at it tomorrow (not helpful). They did and it worked but it was under then window so when you close the curtains, rather necessary in the summer, they covered the unit so we had cool curtains and we got hot - stupid! The one lift is old and very slow. It is good to have a guest laundry. There were not enough staff at the front desk which required a long wait to be attended to and when a bunch of extraordinarily rude Americans in a tour group decided to make a nuisence of themselves the poor girl was overwhelmed and received no support. We just gave up trying to get assistance and went away. A restaurant which claims to have won an award in 2008 and is still displaying it clearly needs to be avoided - we did.

, Manager at Best Western Gold Rush Inn, responded to this review
Dear Chewat, I am sorry to hear that you did not find your stay at our hotel comfortable. Summer is a busy season for us and we often we have multiple tour groups in the hotel. We are undergoing select renovations and hope to improve upon the comfortable, look, and service of the hotel in due course.

"Great home base"

5
26/06/2017

Clean, friendly and in the heart of Whitehorse, this was an ideal place to stay for our trip to the Yukon. The hotel was very comfortable with large comfy queen beds in our room and a great shower and room darkening blinds. Both the beds and shower were appreciated after the long hikes we took around Whitehorse.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you for reviewing the Best Western Gold Rush Inn. We appreciate your kind feedback of our hotel and we are happy you enjoyed the many hiking trails Whitehorse has to offer. We look forward to the possibility of welcoming you back again soon.

"Should Have Been a Better Stay"

3
26/06/2017

This Best Western gave us not an especially bad experience, but it should have been better. Calling the room after an hour or two to ask if everything was fine was weird and slightly suspicious. The confused response to my statement about the (recently installed) toilet not being well anchored to the floor [it wobbled when you sat on it] should probably have included some kind of action, such as: offering a better room, a discount on the room price, a voucher to the lounge... something other than merely apologizing that the maintenance staff was gone for the day. The room was clean and well furnished, if dated and not the most attractive. The two elevators were odd. The first required a room key card to operate and only went to the 3rd floor. The second on the 2nd floor, available by following a ramp up and around the first elevator, required no key and went to the top, 4th floor. Not a big problem, but odd. It's an older building, the walls and floors thin with more sound floating through them than we would have liked. Also, the window curtains didn't filter out quite enough light, especially on the eve of summer solstice. These two factors led to a night of poor sleep before getting up at 3:45am for an early flight.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you L6800TKbrianb for reviewing our property. We are sorry to hear that your recent stay did not go as expected. We like to call each guest after checking in to ensure that there stay is going well, and to ensure that everything is well within the guestroom. At this time the guest is able to let us know if there is anything more we can do to ensure satisfaction of there stay at our hotel. I have followed up with the maintenance team and they have confirmed that the toilet has been fixed. We apologize that this caused an issue for you during your stay. I hope this does not deter you from returning to our property in the future and I truly hope we can welcome you back again very soon.

"Good location, average stay"

3
25/06/2017

We stayed for 4 nights in June. Check in was quick but elevator was broken so we had to use a roundabout way to get to our room on 4th floor. It was fixed by the next day so no issues. At the moment, there is a renovation going on so part of the hotel wasn't available for rent. This resulted in the hotel being fully booked. Our room was big, spacious and clean. It also had a nice view of the city. We were initially worried that it would be loud because it was right across from elevator (and I mean literally across from the elevator door) but it actually wasn't too bad. We probably heard more noise from outside our window. The bed was comfortable but the pillows too large and hard. Excellent cleaning staff and front desk service. We used the weight room and it was great. We were disappointed that there was no comp breakfast like at other BW hotels. We also thought it was quite pricey given the lack of amenities. The building is quite old so nothing special there but it is in a fantastic location right downtown.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear cantraveller Thank you for your recent review of the Best Western Gold Rush Inn. We always strive for superior service at the hotel, and are always please to hear when it comes across. We can not wait to welcome you back in the near future.

"Nice remodel"

4
22/06/2017

Since our last visit very nice upgrades in units. We got last room so ended up with the handicapped suite opposite the elevator. But wow still quiet and with a great new bed etc. After being down the street in B&B hell this was just perfect. We ll be back.

"Great Stay"

4
18/06/2017

Excellent hotel - clean and well appointed rooms and decor. Staff in reception and bars were friendly and helpful. Great location within easy walking distance to all attractions and amenities of Whitehorse.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Paul F Thank you for reviewing our property. We love the great feedback and are very happy you enjoyed your stay. I hope we see you again soon!

"Best Western Gold Rush Inn, Whitehorse"

5
18/06/2017

Comfortable hotel, centrally located, pleasant staff, some exterior modifications going on during my stay but interior is clean & modern with good, free WiFi, decent bar and restaurant although dinner menu is limited.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Eoin M for your review of the Best Western Gold Rush Inn. We are happy to hear that you enjoyed your stay with us, and I hope we can welcome you back again very soon.

"Summer Solstice in Whitehorse"

5
15/06/2017

We stayed here twice during summer vacation - our first night in Whitehorse before we set off on our camping adventure and on our last night for Canada Day!! We were upgrade due to our BW diamond status and enjoyed a jacuzzi room and were able to check in at 10am! We also appreciated the shuttle service to and from the airport - a trend I've noticed with Best Western! The hotel was located one block from downtown Whitehorse's main drag! It was a short $30 taxi ride to Whitehorse's beautiful golf course. A great pub is on site serving ice cold local brews - a real treat on a hot day! Restaurants are just a short walk away and the streets are easy to navigate! Wonderful trip to Canada's great north! This hotel is definitely worth a visit!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear TravellingMug83 Thank you for choosing the Best Western Gold Rush Inn as your place to stay while on vacation. I am very happy to hear that you enjoyed your complimentary upgrade to to a Jacuzzi room and that you had a chance to try out some of our fine local brews! There is so much to see & do in Whitehorse & surrounding areas and we are always thrilled to advise our guests of the places to go and have fun. I hope we can welcome you back to the Great White North very soon!

"Needed some air"

4
15/06/2017

We arrived at the Gold Rush Inn the 3rd day into our driving/camping trip up the Alcan Highway. Hoping for a shower and a good night's sleep. Showers accomplished but good night's sleep not so much. We have made this trip before and knew that the Yukon summers are often very warm. We did not think to ask whether the rooms had air conditioning so spent a sweltering and fairly sleepless night in our 3rd floor room. The room was well appointed and would have been a great stay otherwise. We would probably stay here again but will definitely ask if they have updated to some air conditioning first! By the way, the crab cakes at the Towne Club Restaurant next to the hotel were "to die for" good!!

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank 851vernk Thank you for your feedback. We are currently undergoing several renovations at our property. One of the upgrades is to put ensure all rooms have Air Conditioning units. We hope to have this completed very soon. I am glad you enjoyed your camping trip & I look forward to the possibility of welcoming you back in the future.

"Week long stay (almost)"

4
14/06/2017

We stayed here for almost a week, staying the first few days in their 2 bedroom suite as a homebase with a large group while we did some roadtrips (fantastic, quiet, fully equipped room but bring an eye mask for anyone who would be sleeping on the pull out couch as there aren't black out blinds in that room or kitchen area). "Summer" at the front counter was so friendly and helpful. The next room we stayed on on the 3rd floor was fine and worked great for the rest of our stay.

"Overbooked, no room for us."

1
13/06/2017

We arrived only to find they had no room. Instead of sending us to their sister property just down the street they sent us to their sister property further away. They knew before we arrived this would be the case but didn't prearrange anything. When we got there we had to wait almost 30 minutes to be told there wasn't a room when the "manager" finally became available to tell us. They said the other hotel was just as nice and we were all registered there but not the case when we got there they had just been called minutes before we walked in the door. Disappointed.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Go2FunFood Thank you for recent review. I apologize for any inconvenience during your stay in Whitehorse. I would love the opportunity to make the situation right, please do not hesitate to contact me directly so I can follow up with you. Kindest Regards Jacqui

"The hotel was very warm and under construction"

2
12/06/2017

I found the front desk to be uncaring about placing us in a very small room for our week stay and not prepared to change us rooms. We specifically asked for a larger room as we were staying a week. The bathroom was quite small.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Mariancamp2017 Thank you for your recent review. I am sorry to hear that your stay did not go quite as you had expected. The week you had stayed here we were fully booked in our hotel, and therefore unable to move you to a new room. I will be reviewing some training with my team, on allocating larger rooms to guests who are staying for a period of time. I hope that this does not deter you from returning to our property and I hope to welcome you back again very soon.

"My stay in Yukon"

5
06/06/2017

Everybody was super friendly, from the shuttle driver at the airport to the front desk staff, to the cleaning staff. They really made sure I was well taken care of. Right downtown too - great place to stay!

, Manager at Best Western Gold Rush Inn, responded to this review
Dear tgun403, We are delighted to hear that you found our associates super friendly - we strive to be better each day. Thank you for choosing to stay at the Best Western Gold Rush Inn, we look forward to welcoming you back when you next visit Whitehorse.

"Business Trio"

4
06/06/2017

I come to Whitehorse for 5 days at a time, twice/year and try to stay at this hotel. Hint: make hotel reservations asap as most people who come believe it's the best hotel In Whitehorse. Whitehorse is a high tourism city and no matter what season, they get high traffic. They are presently doing a refacing of the outside of the building. I've stayed at other hotels when I couldn't get into this one and they certainly did not measure up. The sports bar/pub attached serves excellent food.

, Manager at Best Western Gold Rush Inn, responded to this review
Dear Michael G., Thank you for your kind words about the Best Western Gold Rush Inn - we certainly strive for perfection and try to be the best hotel in Whitehorse. We look forward to welcoming you back when you next return to Whitehorse.

"Yukon Trip"

3
02/06/2017

Hotel was under exterior renovation so could not park in front making it difficult to unload and load bags. Restaurant was closed due to renovation had to eat in the lounge bar. Food in bar was fair. Only one elevator making it a bit awkward.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear edwardh285, Thank you for your review of the Best Western Gold Rush Inn. Please note we only have one restaurant on site that is the Gold Pan Saloon which is located in the hotel. The restaurant is open for breakfast, lunch & dinner. I hope we can welcome you back to the hotel again very soon.

"Hotel stay"

5
31/05/2017

Quaint hotel with friendly staff. Enjoyed my stay. would not hesitate to book here again. Good location, right in downtown Whitehorse. Found guest laundry very convenient. Overall a very pleasant travel experience.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you kevinkG5152BE for your recent review of the Best Western Gold Rush Inn. We am very happy to hear that you enjoyed your stay. We look forward to welcome you back to the area very soon.

"Poor service and poor value"

2
31/05/2017

Check in was inefficient and a farce. Due to poorly trained staff it took overall 15-20 minutes and this to be told at 14:00 that the room wasn't ready. Wake up call not delivered. Washroom fan not working properly. Noisy fridge in the room. Room temperature was way to warm.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear ghislainm284. Thank you for your feedback. I am sorry that we did not meet your expectations during your recent stay at our hotel. We do have a new team of guest service agents at our front desk, that are currently undergoing extensive front desk & guest services training, with that being said I do understand your frustrations, and I will be following up on this with my team. Please note that the check in time is at 1500. We strive to ensure all of our rooms are ready by this time. I have followed up with the maintenance team and they have items mentioned have been fixed. I hope this does not deter you from staying with us again, and I hope we can welcome you back to the Whitehorse again very soon.

"Great staff"

5
27/05/2017

We went to Whitehorse to ride some of the great biking trails. We chose the Best Western because the price was great for the quality of the hotel. The staff helped us each day to get our bikes out of hotel safe storage. On our last day after we had checked out we found that our car battery was dead. The manager went out of his way to help us. He found us jumper cables and offered his own car tongive us a jump and get us on our way back go Alaska. We will always stay at this hotel when visiting Whitehorse.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Katykau for your kind review of the Best Western Gold Rush Inn. I am very happy to hear that you had a wonderful stay at our hotel, and that we were able to help get your car started. The Yukon has so much to offer in bike trails & hiking, I hope we can welcome you back to to the hotel and to show you more of what the area has to offer.

"Gold Rush Hotel - Whitehorse"

4
24/05/2017

Centrally located within walking distance of most downtown attractions. It is easier to use the stairs. The elevator is small in size and slow. Access card is needed to use the elevator and open the door to each floor - good safety feature.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear 461gregoryc Thank you for your review. I am pleased to hear you enjoyed your visit in Whitehorse and that you felt safe during your stay at the Best Western Gold Rush Inn I hope we can welcome you back to the hotel again very soon.

"Highly recommended"

4
19/05/2017

There are a lot of hotels in Whitehorse. This one is the only one I have tried on my two visits there. Was told they had the best beds and the beds are comfy. Internet speed great. Probably more money than other choices, but the rooms are clean, quiet. Central location, walking disttance to some terrific coffee shops and places to dine.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Kim K for your review of the Best Western Gold Rush Inn. We truly appreciate your feedback and I am very happy to hear that your stay went well. I hope we can welcome you back again in the near future.

"Nice Stay"

4
11/05/2017

Stayed 1 night in a king suite. The room was very large, and well presented. The bed was very comfy, and the room clean. The hotel is in a good location to go out and eat, or there is meals and drink on site. I have stayed at other hotels in Whitehorse and l would stay here again before the others.

, Guest Relations Manager at Best Western Gold Rush Inn, responded to this review
Dear macedon2, Thank you for your positive feedback of the Best Western Gold Rush Inn, Whitehorse. We are delighted to hear that you found our room large and well presented and our location, convenient. We look forward to welcoming you back when you next visit Whitehorse.

"Open door policy"

2
04/05/2017

I have been checked into this hotel for 30 mins now. Changed rooms once and housekeeping has walked in TWICE without knocking. Are you kidding me? I have been working in the hotel industry for 6 years now, and this is a horrible first impression of a property. Here's hoping the rest of my stay is okay....

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear DStanley11 Thank you for your feedback. We sincerely apologize that this happened to you during your stay at the hotel. We have spoken with the Housekeeping Supervisor and she will re-iterate our policy of knocking on guestroom doors to everyone. If there is anything we may do to make your stay more comfortable, please do not hesitate in contacting the Guest Services Team directly. Thank you,

"Nothing special"

3
29/04/2017

Just ok, nothing special. Not very clean, but bed is comfortable. Room is too cold for me, so I use my own blanket as an extra cover. Made forgot to clean a coffee maker after previous people. And it's no way to turn on a fridge and a microwave, because are no plugs around them or even close to.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Aida W Thank you for your recent feedback of the Best Western Gold Rush Inn. We appreciate all feedback provided from our guests as this allows us to strive for the superior service that we want to give our guests. I would like to note that all of our fridges & microwaves are plugged in at all times. I will however be passing on this information to the relevant departments for review. I hope that we can welcome you back to the Gold Rush in the near future.

"Whitehorse rest spot"

4
29/04/2017

This is a good spot to staay location is good, food and drink available on site. It is the north therefore the tating is compared to other northern hotels. Not as luxurious as southern hotels clean and.quiet..The shuttle service to hotel was prompt with courteous drivers. I would recommend this location.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Gordon W Thank you for choosing to stay at the Best Western Gold Rush Inn during your recent stay. I would like to thank you for reviewing our hotel and we truly appreciate you feedback. I hope that we will have the opportunity to welcome you back to Whitehorse in the near future.

"Noisy room on a weekend"

3
23/04/2017

We arrived at this hotel around 7pm. The reservation was in my husbands name as he is the one with the BW rewards card. Upon arrival, the front desk clerk advised me that if my husband was not present I could not check in without him. I advised her that my husband has the rewards card and we always make the reservations in his name for the points. I also advised that I have stayed at this hotel many times but have never had this happen. She stated that this was the "right way" to check in, and asked me if I could reach my husband by phone. After getting his "approval". She proceeded to check us in. I had called the hotel earlier in the day to request a room near the back of the hotel as we have found these rooms to be nicer and away from the elevators and noise. The person that I spoke to earlier in the day when I called said that she would put a note on our reservation. When I asked the front desk clerk if we had a room at the back, she said that we did not. She suggested that next time we call the hotel to request this and I stated that I had done this for this reservation. She looked confused as she looked at the computer screen, but changed our room to a room at the back of the hotel. She the. Offered us free bottled water and snack which I thought was a nice offering. So, next, we got to our room, which was nice, and at the back of the hotel and the Main Street , but I began to hear a thumping loud noise, which was the bar on the main floor which has live music on weekend nights. I called the front desk and asked what time the live music stopped. She said 10:30pm. Since I had a seven year old who would be in bed before 1030pm, I asked if we could move to another room. The room she offered was an "upgraded room" with jacuzzi tub. We went to the front desk to get our new room keys. The new room had a jacuzzi tub but the bed was a queen and the room wasn't actually as nice as the first room. It was also at the front side of the hotel, and we could hear drunk people coming and going loudly from the downstairs bar. I turned on the oscillating fan which drowned out most of the noise. The room was clean but needs freshening up and the room was tiny and looked old.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Dear Vegfam2013 Thank you for your recent review of the Best Western Gold Rush Inn. We strive to ensure superior service within our hotel, so sending in your feedback allows us to ensure that we surpass this expectation. You are a valued Best Western Rewards member and we understand the importance of collecting points towards your membership, with that being said the guest services agent was correct in saying that a guest can not check in to a room if their name is not attached to the profile. We are happy to contact the guest who's name is on the reservation to check to see if you are able to check in to that room. Our advise would be to add your name to the reservation if booking under your husbands name in future. The rewards bag that you received upon check was in fact us recognizing that your are a valued rewards members. This is common for elite guests. I am also very sorry to hear that your room did not meet expectations. I hope that this does not deter you in coming back to the Gold Rush. Please contact me directly for the next time you wish to book your room at our hotel and I will be more than happy to assist you with your next reservation. I look forward to welcoming you back to the hotel very soon.

"Miner town"

4
21/04/2017

Clean, friendly, and accessible hotel. The room was spacious and bed was comfortable. Enjoyed listening to local artists sing and play in the local saloon. The main lobby felt like I stepped back in time during Gold Rush days.

Jacqui C, Front Office Manager at Best Western Gold Rush Inn, responded to this review
Thank you Serene81 for the feedback provided. We are happy that you enjoyed your trip to the Best Western Gold Rush Inn. I hope we can welcome you back to the hotel very soon.

"Warm and welcoming"

4
20/04/2017

After a day on the sparse Al-Can, it was great to stay at the Gold Rush. Don't let the scary Mountie in the lobby frighten you away. The rooms were clean and well cared for, the beds comfortable and staff was helpful. After many days in rural territory, Whitehorse was like a civilized star there in reality. The food was good from the restaurant downstairs and more than enough to eat. Computers on each floor if you needed to connect to the world outside.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Albuquerque108 Thank you for your recent review of the Best Western Gold Rush Inn. We truly appreciate your feedback that you have given and I am very happy to hear that your stay went very well. We look forward to the possibility of welcoming you back to the Yukon.

"Excellent stay."

5
15/04/2017

This hotel was just what I needed after hours of travel. Welcoming staff, cozy and comfortable room, perfect location...just step outside and you're downtown. Check in and check out were a breeze and the staff went out of their way to make helpful suggestions. This is the place to stay in Whitehorse.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you Jennifer H for your recent review of the hotel. We love to hear all feedback from our guests as it allows us to strive for superior service. We can't wait to welcome you back to the Best Western Gold Rush Inn.

"Helpful, Welcoming Staff"

4
12/04/2017

The staff was very helpful throughout my weeks stay. When I needed scissors, directions, or simple conversation they were able to provide me with such. The rooms were clean and decently decorated in a way that didn't cause excess stress or disorientation.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear V7954NLsarahw Thank you for your recent review of the Best Western Gold Rush Inn. I am very happy to hear that our staff were able to assist in the best ways possible. We look forward to welcoming you back very soon.

"Business"

4
10/04/2017

One of the best hotels in Whitehorse. Located on aim street , walking distance to fabulous restaurants, unique retailers to give a unique northern shopping experience. If your in Whitehorse for business or pleasure I recommend the BW Gold Rush Inn!

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear stacybv4565DS Thank you for your wonderful recommendations of the Best Western Gold Rush Inn. We appreciate your feedback and look forward to seeing you again very soon.

"Great Hotel"

5
09/04/2017

The Gold Rush Inn is very central to everything in the downtown code of Whitehorse. Many, many good restaurants are close by or the food at the hotel itself is excellent too. Hotel staff are friendly and very efficient. The rooms are clean and the beds are super comfy. I can't say enough about this place or the staff...my hotel of choice when I am in Whitehorse.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your review L9450AStraceyam I am glad to hear that you enjoyed your stay at the Best Western Gold Rush Inn. I hope to welcome you back again very soon.

"Comfort"

4
06/04/2017

This hotel is comfortable and quaint. It's close to other establishments for food or quiet drinks. This hotel has a great lounge area with very good food. It can be a bit noisy on evenings where a live band is brought in, making conversations difficult.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Lorraine137 Thank you for your recent review of the Best Western Gold Rush Inn. We appreciate your feedback and I hope we can welcome you back again very soon.

"Not your typical Best Western"

3
03/04/2017

Room had an odd odour to it which I could not identify. Told front desk about an malfunctioning bedside lamp and it was fixed promptly and properly. Odd wiring at the writing desk. There was not an available plug that my cord could reach (all available plugs were used by microwave, fridge, lamp and TV, Internet speed was glacial. Front desk staff were helpful and friendly. Was surprised to find out there was no breakfast buffet especially at the price we paid per night.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your recent feed back of our property. I am sorry that we did not meet all expectations of your recent trip. Your feed back has been noted and will be passed on to the relevant departments. I hope this does not deter you from staying in our hotel again and that we see you again in the near future.

"9 day stay for business purposes"

3
27/11/2016

This was my second stay at the Gold Rush; this time stayed here for 9 days (over two weekends). The hotel has a very convenient location downtown, free shuttle from/to airport, free parking for their patrons and free wifi. The room was comfortable, but was showing some first signs of wear and tear. Altogether had a very good, comfortable stay even though with one major complaint: the hotel can be very noisy at times. We stayed in a 3rd floor room facing the main street with the two lively bars; I usually don't care much about noise when travelling, but since I was here for work, it was really quite unbearable at times. The noises from the bars below were awful around the weekends and the late-arrivals to the rooms on the 4th floor above us (rooms with the jacuzzi) meant we had very little sleep during very busy work week (the floors between 3rd and 4th floor are so squeaky and thin that you hear every single step, running water etc). When checking out I was given some very good advice: to request a room on 4th floor and facing the RCMP/ back of the hotel. I will surely have to do that next time if I'm to stay at the property again. I would suggest following that advice, especially if travelling for work or being a light sleeper.

"gold rush is good"

4
19/11/2016

i lived here for 6 months back in 2002--it's even better now--not a worry--friendly staff and a good rate. And the restaurant has great food at really good prices! Also great local bands and company in the bar area.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your recent review of the Best Western Gold Rush Inn. I am very happy to hear that you had a great stay at our hotel, and we hope to welcome you back in the neat future.

"Nice stay"

4
26/10/2016

We arrived in Whitehorse exhausted from our drive in from Tok, Alaska. Late check in was simple and our room was nice. It was very hot during our visit and there is no central air. We were on the first floor, which had a window that opened but was too close to the sidewalk/road to feel comfortable leaving the window open overnight. A fan was provided in the room to help with the heat. We stayed in the handicapped room that was right next to the bar/lounge, but it was closed so noise was not an issue. The room was pet friendly and we had no issues. Would stay there again!

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your recent review of the Best Western Gold Rush Inn. All feedback we receive allows us to improve our services and to help us deliver superior experience for you and other guests in the future. We hope to see you again soon.

"Very comfortable - recommend staying here if visiting Whitehorse."

5
26/10/2016

We stayed last night and will be returning for another night in a few days as part of an Northern Lights package tour. The room we had was very large with 2 double beds, work desk, table and chairs and an easy chair and ottoman and large flat screen TV. Beds were exceptionally comfortable with soft quilts. Very clean; well cared for. Staff very friendly.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your review of our property. I am pleased to hear that you enjoyed your stay at the Best Western Gold Rush Inn. We hope to welcome you back to the Best Western Gold Rush Inn soon.

"Warm, comfortable and friendly accommodation."

5
23/10/2016

We stayed for 3 nights and the first night was a little noisy so we were moved to another room. No problem at all. Staff were friendly and very helpful and and we would love to come back to amazing Whitehorse. We dined in the attached dining room each night and again, the staff were friendly and the atmosphere was great. No cost parking for the hire car was a bonus.

Jacqui C, Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your recent review of our hotel. We are pleased to hear that you enjoy your stay at the Best Western Gold Rush Inn. We look forward to welcoming you back in the future.

"Central location"

3
22/10/2016

Big rooms & central location make it an easy pick to stay for downtown Whitehorse. The food downstairs isn't the best, but it's convenient. Noise comes through the ceiling like nobody's business, and I found myself cringing when I was walking over my creaking floors, wondering what my downstairs neighbourhours were suffering through. The airport shuttle & luggage storage service went off without a hitch, and were very convenient.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your review of our hotel. I am sorry to hear we did not meet all expectations. We take all guest feedback seriously and I will ensure your review is forwarded to the relevant departments. I hope we can welcome you back to the Best West Gold Rush Inn, the near future.

"Noce"

4
21/10/2016

Not our first stay. Interesting that we tried a number of different sites, including Best Western and could not get a reservation. When we prepaid through Otel, there were rooms available. Desk staff not extremely friendly, with one exception. Cleaning staff were great, even though overworked. I understand the influx of Asian folks in the north this time of the year, but the desk staff should have a better command of the English language.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your review of the Best Western Gold Rush Inn. I am sorry to hear that we did not meet expectations during your stay. We take your feedback seriously and I will ensure it is passed on to the applicable departments. We hope to welcome you back in the near future.

"Good place to stay in Whitehorse"

4
21/10/2016

We have been to Whitehorse to see the northern lights. Hotel staff was fast, friendly and helped us with reservations, storing luggage and so on. Pub is open way after midnight, so even if you fly in late, there is time for a pint. Hotel offers transportation from / to the airport.

Jacqui C, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you very much for your review of the Best Western Gold Rush Inn. I am pleased to hear great comments about our hotel and employees. We take great pride in offering superior service to our guests, and are always pleased to hear that it shows. We hope to welcome you back to the hotel soon.

"Road trip "

4
17/10/2016

My husband and I were doing a short 3+ day road trip from Kelowna, BC to Whitehorse YT. We ended up arriving in Whitehorse at 9pm. We asked if they had any rooms available and they did (which is fantastic on short notice without reservations). We stayed the one night and it was great. I love the themed aspect and breakfast was amazing. I would definitely go back.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your great review of our property. We are happy to hear that you enjoyed your stay with us for your quick getaway, and hope that we can welcome you back next time!

"Very nice place"

4
12/10/2016

I enjoyed my stay at this hotel. The staff were very friendly and helpful. The amenities were great including a spa. I didn't get a chance to use the spa but it looked great. My room was great. The bed was clean and comfortable. I liked the fact that the windows opened which allowed me to enjoy the fresh and clean Yukon air. My room was a very nice size and because I was feeling sick it was great to spend time in there while I recovered. I would definitely recommend this place and I would certainly return with pleasure.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your feedback, and review of the Gold Rush Inn. We are pleased to hear that you enjoyed your stay with us, and appreciate the recommendation! Hope to see you next time you are in the area.

"Get place to rest our heads"

5
12/10/2016

The first thing when you walk into the best western is that you feel like you've walked into the gold rush saloon in the 1890's! It has wood finishes everywhere. The staff were incredibly friendly and check in was quick and painless. The only downfall was that the elevator going to the third floor was broken, other than that, our suite was beautiful, modern design with new bath fixtures and a jacuzzi tub that was in the bedroom. It is well situated to everything within white horse but far enough that there is very little noise during the evening hours

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for taking the time to write in regarding your stay with us. It is a pleasure to hear that you enjoyed your visit, and hope to welcome you back next time!

"Excellent"

5
11/10/2016

I have stayed at this particular Best Western in excess of 25 different times for both business and personal. I have always had excellent service from the front desk staff and I have never been disappointed in my room. I have stayed at other hotels in the Whitehorse area out of necessity and am always disappointed in them. The rooms at the Gold Rush Inn are updated and modern. They always have excellent WIFI which I can get Netflix and get caught up on a few shows. The telephones in the room have free long distance across Canada so you can make that call to the office or home. One thing I really like is that it is on Main Street, I can walk down the street to one of the restaurants/pubs and walk back, no need to drive. It's location on Main Street is close to stores, pubs, restaurants and the dog park. They also have free parking at the side of the building as well as offer a free shuttle service to and from the airport, they monitor flight arrival and departures. I have had to stay at the hotel previously with my dog and once again the staff was excellent when checking in. The pet rooms are more than adequate and the dog park is a few minutes away. The restaurant attached to the hotel is good and offers live music on the weekends. The prices have always been reasonable. The only thing to be aware of is the elevator, which is extremely SLOW. I usually take the elevator up with my luggage then walk down the stairs every other time. As I mentioned above I have stayed at various hotels in the Whitehorse area and I would highly recommend this one. Staff is excellent and so is the location. Chantal

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you very much for your review and kind words about our hotel and employees. We take great pride in offering superior service to our guests, and are always pleased to hear that it shows. We look forward to welcoming you back on your next visit. Thank you for your continued support.

"The location is the only thing going for this hotel"

3
10/10/2016

So I do have a couple of positive notes to mention. Firstly, this hotel is well located, only walking distance to most amenities, restaurants, cafes, bars, etc. I also came across a few friendly front desk staff. But... for the following reasons, I will not return to this hotel, nor recommend it to anyone: - Upon check-in, I had to carry all of our luggage & shopping from the car to the room, as the hotel had only two bell carts, both of which were loaded with hotel supplies. Basically the guest facilities were being monopolized by lazy hotel staff. Not a problem if it was just myself traveling, but I had the whole family with me (4 total), which is a lot of luggage! - Rather noisy (upstairs and hallway). - Housekeeping cleaned and replenished our room, while we displayed a "Do Not Disturb" sign on the door. - Multiple items went missing from our room (Bag of chips, box of cereal), most disappointingly our son's teddy bear, which my wife remembers leaving on the bed, and upon inquiring into lost and found 3 hours after checkout, the hotel "did not find anything". A colleague also staying here, happen to lose some Bose earphones, which also mysteriously disappeared. The rate was also rather high based on the quality of product and service. I am a hotelier myself, so I am always evaluating/measuring "value for money"... and this just did not provide me with confidence.

"Nice older hotel"

3
10/10/2016

We like Best Western hotels and decided to stay at the Gold Rush Inn since it sounded historic and charming. Parking is behind the hotel, and we had no problem finding a slot. The lobby is small with some interesting memorabilia. We were on the 4th floor, and there is one (slow) elevator. Our room was large with a king bed, desk and chair, microwave, and small refrigerator. The bathroom was small but well appointed. The room, and hotel, were clean and quiet but seemed older in need of some updating. We had breakfast in the dining room, and there was a limited menu, one server, and a larger noisy group. For the most part, the staff were pleasant and helpful. The hotel is in an excellent location, with walking distance to restaurants and shops and, a little farther, to the river. We would like to visit Whitehorse again and would stay here.

"Average"

3
10/10/2016

The hotel is clean and staff friendly however due to the age of the hotel you can listen to the others guests walking on the corridor and the upper floor. It is one of the restaurant opened for lunch (before 4pm) in the city. Food is ok.

"Disappointing..."

2
07/10/2016

Other that the location and some good Front Desk staff, nothing to feel good about during this 5 days stay... Wooden frame building, super noisy place. Could hear everything happening outside, upstairs and next door. I had to change the room so left my brand new headphones behind together with a small amenities in the 1st room... I went back the same day but they couldn't find them. My colleague also forgot something after checking out and couldn't get it back... Founders, keepers style :(

"Great place and dog friendly!"

5
06/10/2016

The rooms were excellent. All updated, clean, quiet. Great staff. Loved staying here and would definitely stay here again. The hotel is charming, all antiques in the lobby. Tons of character. Located in the heart of downtown just a few blocks from the Yukon River. Near anywhere you would want to be.

"Better than nothing"

3
06/10/2016

Hotel ordinary service, restaurant/bar bad service, not helpful and not friendly, no smiles and no thanks. No room service! I visit Whitehorse 2 times a year and for the last 3 years it was my hotel not by choice... there is no many choice for hotel around...

"Central location, nice staff and well equipped rooms"

4
05/10/2016

The room was booked as part of an aurora tour package, so I didn't have high expectations, but the hotel is located in a central location on main street with easy walking access to key areas in town. Staff were very professional and helpful, and the room was well kept and comfortable, despite the building being obviously quite old. They also had a free shuttle to the airport, which was very convenient.

"Nice Hotel"

3
03/10/2016

I stayed here on a business trip to Alaska. This is an interesting hotel. It has a lot of character related to the Yukon area. The lounge was very nice and the food was great. The only issue I had was that the parking is horrible.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for reviewing your stay with us at the Best Western Gold Rush Inn. We were pleased to hear that you enjoy your stay with us.

"Nice serviceable hotel"

3
23/09/2016

We stayed 2 nights, while on vacation. The hotel I in a good location, walking distance to anything you want to do downtown. Plenty of room in the parking lot. Our room was on the 4th floor so no noise from the bar. There was some noise from the airport but it was minor. Mini-fridge and microwave in the room are a nice plus. Comfortable bed. Very much a "no frills" place but we were spending all of our time outside hiking anyways so we had no need for anything fancy. The only negative was the panhandlers hanging out on the bench out front of the hotel.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review! Your opinion is very important to us and we appreciate your feedback. With this feedback we can continuously improve and provide excellent service to you and other guests. We hope that we will soon revisit.

"Comfortable but some improvements needed"

3
22/09/2016

We stayed on two separate occasions for one night each. The bed was comfortable with good pillows, but the lower level lift wasn't working on the second stay and we had to carry our luggage down some stairs from a mezzanine like level. Apparently this happens quite often. On our first stay we stayed on the second floor, to which we could constantly hear people on the third floor moving around the squeeky floor boards. The third floor on our second stay was much quieter. We didn't eat in the restaurant/bar, when we tried they always had loud music and we prefer a quieter dining atmosphere. There are other plenty of good local restaurants in town anyway. The carpark is only small, and it worked on a first in gets a park. Although a couple of spaces were taken up by people not staying in the hotel. It is comfortable but there could be some improvements, I think the lift is a big need for an upgrade.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
On behalf of the entire team, for failing to provide quality service and express our extreme regret. Your satisfaction is important to us, we use feedback to implement improvements . Based on what you have provided us with, we will to ensure that in the future to provide more superior satisfaction experience for all guests.

"Nice, comfortable"

5
19/09/2016

Lobby is old and dated but rooms are lovely. Beds are really soft with plush, white linens. Window has a nice, dark curtain to keep out the light. My only small complaint is the water in the shower became hot and then cooled a few times without notice. Not a big deal, I would stay here again.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your recent review of the Best Western Gold Rush Inn. We strive to provide each of our guests with a positive experience, and are glad that you enjoyed your stay with us. We hope to welcome you back on your next visit to Whitehorse.

"Convenient, Great Door to Door Service From The Airport, Clean, Well Priced!"

5
14/09/2016

We were so well taken care of. As soon as we were outside the airport doors our shuttle was right there. The driver was very professional and friendly. We were at the hotel in no time. The staff at the front desk was very professional. We met Tyler from Dawson city, born and raised there, he was terrific. The other person behind the desk was kind of intense and serious, but Tyler was so sincerely welcoming, we were at ease and in good hands. (hope that is his name, young fellow, tall, glasses -high marks!) The hotel is at the very top of its star category. Clean and comfortable, safe. Nice size room, we had 2 doubles, it looked newly renovated and decorated. Good tv reception, sufficient channel selection, refrigerator, coffee maker. Maid service was thorough and friendly. We would stay here again for sure. Very pleased and so well situated. Great price. The shuttle back to the airport was on time and friendly. All was just as it should be. No issues, no drama.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear sf g, Thank you for your wonderful review! I am glad that Tyler's "meet & greet" made you feel welcomed! We always enjoy hearing kind words regarding our staff. I am glad that you room was comfortable and you enjoyed your stay with us! Please come back in the winter and try some fun activities.

"Has been a year since my last visit"

4
12/09/2016

Friendly checkin staff Had to wait for my room as I arrived early but was given coffee while I waited Room was quiet Very comfortable bed and good food in the adjoins restaurant Would definitely stay here again

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Tony Q, Your opinion is very important to us and we appreciate your feedback . With this feedback we can continuously improve and provide excellent service to you and other guests . We hope that we will soon revisit .

"A little bit of luxury"

4
09/09/2016

We enjoyed staying at this hotel, which was interesting and decorated in the era of the gold rush. It unfortunately only had two tiny elevators, and a lot of stairs. The room was very comfortable, but very hot. The service in the bar/restaurant in the hotel was rude to say the least, therefore we went out to eat dinner. Breakfast was very nice, with a good choice, but again service was slow and stressed.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear lizzy122015 Our whole team is very sorry that we did not fulfill your expectations . Your satisfaction is important to us and we will based on your feedback , we will try in the future to improve the experience for our guests from the residence . I hope you will consider yet another stay at our hotel , we had a chance to give you great service .

"Great Service"

4
08/09/2016

Stayed here last week and I was treated with a lot of kindness during a difficult time. Rooms are clean and comfortable. The clerk at the front desk was so nice, offering any help he could and also providing a compassionate rate. I always stay here in Whitehorse if I can & recommend booking ahead if possible as many nights they are sold out.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our establishment. Your patronage is very important to us and we appreciate your feedback. By telling us what you like about your stay and what improvements we can make , you will help us in the future to provide an experience of class to you and other guests. We hope to see you soon at our back.

"Better than average, but good rather than very good"

3
05/09/2016

A well located hotel, with an old west feel about it. We stayed there twice on our tour road trip, the first time, with a relatively small room, the second time in a much larger room and for once on our trip, a very good size bathroom. The beds were comfortable, the rooms clean and we were happy to stay there. Even with street facing rooms, noise was limited. Facilities offered by the hotel included a bar, dining room and a free computer on each floor. Breakfast was pretty average, so if you could find one elsewhere, that would be preferable. Hint: The lift on the ground floor opposite the lobby is slow. Walk up the stairs (maybe 20 steps) near it, to a much quicker lift.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for choosing to stay with us at the Best Western Gold Rush Inn on your recent visit to the Whitehorse area. We were pleased to hear that you enjoyed both stays with us, and hope to welcome you back on your next visit.

"Very nice hotel"

4
05/09/2016

Visiting Yukon can (should) be an adventure. When back in Whitehorse, the Best Western is a comfortable, relaxed place. I have stayed here before several times. On my last visit I had a King bed that was incredibly comfortable, with 4 fluffy pillows. The room was spotlessly clean, with lots of extra towels and the usual amenities. Wifi was strong. The staff was very pleasant and helpful, especially Tyler. The location is great, at the end of Main Street, so that you are just a block from the start of the shopping area, but in a quieter location.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your kind words about the best Western Gold Rush Inn. We appreciate all guest feedback, and are pleased that we were able to welcome you back to our hotel while you were in Whitehorse. We take great pride in offering exemplary service to our guests, and hope to welcome you back on your next visit.

"Very well located to what Whitehorse has to offer"

3
04/09/2016

The Best Western Gold Rush Inn is well located - the highlights of Whitehorse are all within easy walking distance. The hotel staff were friendly and helpful. The rooms comfortable without being remarkable. We were in a room on the top floor of the hotel. The elevator wasn't working which made moving luggage a challenge. Breakfast at the restaurant was acceptable - again nothing amazing, but nothing wrong either. I thought that the hotel was fine - nothing remarkable, but nothing that really warranted criticism. My ultimate test, would I return - quite possibly.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for taking the time to write in regarding your stay with us. We were happy to hear that overall you enjoyed your stay with us. We strive to provide the best service in Whitehorse, and your feedback will help us ensure that we are able to continue on this path.

"Good location, comfy beds but bands are a killer."

3
03/09/2016

This in is in a great location and walking distance to everything. The staff are lovely and friendly, rooms very clean and beds are very comfortable. The only thing that spoilt the stay for us was the noise level in our room which was right above the salon where a band played each night till 10.30pm, so if you needing an early night, you will need to change rooms. We didn't eat a meal here except for breakfast which was fine.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your review of your recent stay with us at the Best Western Gold Rush Inn. I apologize that you were disturbed by the music from the Gold Pan Saloon. We do try our best to ensure that we keep guests as far away from the saloon as possible, but on busy nights this can prove difficult. We appreciate the feedback, and were glad to hear that your stay with us was overall an enjoyable one.

"We loved this place!"

5
01/09/2016

Crossing thru town on a move, they had room in our lot for our pickup and trailer. No hassle. They welcomed our cat for a small fee. The pub downstairs had good supper and outstanding breakfast, both at fair prices. Place was clean, spotless actually, and a professionally yet relaxed feel. Rates were competitive. And we were impressed with the service provided by first Benita who found a way for us to stay two nites when we found ourselves in WH early. And who took it on herself when she left her shift to brief her colleague Summer who greeted us on arrival and made us welcome. All in all, this was our best stay in any hotel in our cross country move.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your wonderful Review! I am very glad that you had a most enjoyable stay with us. Thank You for you kind words regarding Benita and Summer. I am glad to hear that they made your stay memorable! It is nice when we receive great feedback from our guests. Please come and stay again!

"Comfy night's sleep"

4
31/08/2016

Great value hotel.very comfy beds ,large two double room.modern,clean bathroom. Staff were efficient and checkin and checkout were quick and easy. Breakfast ok,a little overpriced for average food ,therefore would not recommend. Good central location.

Sarah E, Guest Relations Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for taking the time to write in regarding your recent stay with us at the Best Western Gold Rush Inn. We were pleased to hear that you enjoyed your stay with us, and hope that we can welcome you back on your next visit to Whitehorse.

"Whitehorse, a wonderful place to visit"

3
28/08/2016

Stayed at the hotel for a week for a sons wedding. The rooms are reasonable, the bed was comfortable, the place is nice. My disappointment was that I was staying for 7 days but they gave us one of the smaller rooms. I know this because my son stayed in the hotel on the night before the wedding and he was in a much larger room. If your staying for a longer time why not offer a larger more spacious room. Other than that the hotel was quite nice and the staff were very friendly. My only other recommendation is to not have breakfast at the hotel, the menu is very limited, it's either eggs or nothing

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear David S. I regret to read the concern that you brought up with your room being small. Did you talk to the front desk about moving to a larger room? We do try our best to accommodate our guest requests and needs. Thank You for your review, we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable in Whitehorse!"

4
24/08/2016

We stayed at the Best Western for 2 nights and it was pretty good. The hotel is an old wooden building, so you can hear your neighbour above you when they walk around. We had a particularly busy neighbour who came back to his room at 3am and continued to shuffle around until 5am, so we had very little sleep on that night. We write him a note and the next night was better. We raised the issue with the front desk (Summer) and they were very helpful and asked if we wanted to move rooms. We said that we didn't and that we would write a note to the guest. The bed was comfy and the amenities were perfect, overall it was a good stay!

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear worldwidelens, Thank You for your review. I am glad you enjoyed your stay despite your noisy neighbor. Thank you for your kind words regarding Summer. I will pass them along, it is always nice when our staff are recognized. Please come back and enjoy some fun in the winter!

"Remarkable and wonderful"

5
21/08/2016

Can't say enough good about this hotel, we had such a wonderful experience staying there. We were a group of 6 heading out on a long canoe trip, we stayed there 3 separate times during our visit to the Yukon and had tons of gear. Every staff member was friendly and went out of their way to be helpful, flexible, and accommodate our needs. The rooms were comfortable, well-appointed, the location is deal for exploring Whitehorse. Beds were comfortable, bathrooms were up to date and well-equipped, our group stayed in a combined total of 9 different rooms during our visit to the province, all of them were great. We were given the loan of a conference room to sort and organize our gear before our expedition, and able to store our gear and explore the province once we returned from our canoe trip. I'd return to the Yukon in a heartbeat and would stay again at the Gold Rush Inn with pleasure.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear lizD1030BU, I am so elated to hear that your stay with us was wonderful. Thank you the kind comments that you left about our staff, rooms & amenities and location. I am also glad to read that you canoe adventure sounded like a success! It is always a wonderful experience to explore the Yukon. I hope you do return to the Yukon and check out some winter activity's.

"A Reasonable Option in Downtown Whitehorse"

4
20/08/2016

We recently stayed at The Gold Rush Inn on three separate occasions during a two week visit to the Yukon and Alaska - so we became quite familiar with the highlights and problems with this hotel. The front desk staff were always welcoming, attentive and efficient at check-in and check-out. The rooms are comfortable with some helpful amenities such as a fridge and microwave. There is free parking beside the hotel. However, some rooms are rather small and can be quite stuffy on a warm summer evening. On our final two night stay the elevator to the fourth floor was broken - this meant hauling luggage up four floors or an elaborate elevator - stair combination to reach your room. The hotel has a spacious and, what appears to be, well equipped fitness centre. Unfortunately, one treadmill was out of order and the other was stuck on a permanent incline. The water cooler rarely contained water. Be sure to request a room on the third or fourth floor - when the elevator is working - and a room that is NOT facing Main St. if you want a decent night's sleep. This is especially the case on weekends where street / party noise continues until 3 a.m. Finally, remember that you are not in Toronto, Montreal or Ottawa. You are not likely to get the same degree of refinement for the money as you would in an urban centre in the south. Overall, I would recommend The Gold Rush Inn - just be aware of a few of its issues.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review! Your presence here is very important, and your comments are just as important . By sharing what you enjoyed during your stay, and showing us how we can improve , you are helping us provide a better experience for you as other guests in the future. We hope you come back soon and stay with us .

"One night only "

3
19/08/2016

Stayed one night (6 hours actually) and the room was ok, small, but clean and comfortable. Check in and out was very very slow. The hotel had an airport shuttle which would be very handy and all In all an ok place to stay. Price was way to high for a quick stay but what can you do when everything is sold out.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Stuck in fifties"

1
17/08/2016

Arranged by Discover Holidays to stay 3 nights as a tour was on. Looks like built in fifties and has not been touched since. We had no air conditioning, they had one fan in room and was not enough for two queen beds. Our room was over the dining room which on Friday and Saturday had live band playing so we had no sleep. Tried to leave windows open but the people going in and our of music venue would smoke and laugh below our window. The hall carpet on 2nd floor and blue painters tape to hold it down for a couple of feet. Our room curtains had on short one and one long one. The food was heavy nothing light and overpriced.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Quite possibly the friendliest people in the Yukon!"

5
17/08/2016

From the moment you check in until the moment check out, I never encountered such professional, knowledgeable, accommodating and friendly staff anywhere, and that also includes the cleaning staff! Obviously the owners deserve a shout out because without great leadership nothing could happen. The location is excellent as you can easily walk anywhere in the downtown core so you can leave you vehicle safely parked next door for free.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
I am delighted to hear that our wonderful employees were able to be a highlight of your stay with us. We always try our best to accommodate everyone in any way we can! Thank you for mentioning the leadership style of our hotel, we are always pleased to guide with a positive influence.

"Quaint"

4
16/08/2016

Nice rooms & very spacious , clean & neat. Very friendly staff. Ask for a room on the back side. Nice & quiet there but did hear some folks complaining about street noise in the front side rooms. Crowded parking lot but it's off the street. Wifi worked some of the time but maybe that's just phones from another country.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for an honest review. I am pleased to read that you enjoyed your stay with us!

"Awesome Stay! Thanks Benita!"

5
16/08/2016

Great Rooms. What stands out is the Front Desk Clerk Benita! She went out of her way to ensure our stay in Whitehorse was memorable. Her professional and engaging manner made us feel very Welcome. She went out of her way to answer our questions as well as directing us to the local business' and sites. THANKS SO MUCH BENITA!

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your Kind words about Benita! I am so glad that she really made it a memorable experience for you! Sounds like you had a great time!

"comfort stay"

5
14/08/2016

We stayed a lot in Best Western in the past and this Gold Rush Inn is just as good as other Best Western hotels. Good and clean room with comfortable bed, fast wifi. There was no road noise and we have a great sleep.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for the great review! I am glad that you were able to relax and enjoy a great night of sleep! I hope you are able to come back and enjoy another stay with us.

"Good Base Camp"

3
14/08/2016

We stayed here for a week while touring Whitehorse. The rooms were well laid out and the staff was most helpful. The restaurant served good breakfasts. This is an older wood frame building so expect to hear some noise at night. Great value and location.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for your kind words regarding our staff and our restaurant! I am glad that you enjoyed your stay with us. I hope you come again.

"Nice but pricey"

4
14/08/2016

Nice old updated hotel located in downtown area. Paved part of parking lot is small and unpaved overflow could use some grading. Like most places in the Yukon, it is pricey for what you get bit is clean and comfortable. Would have been nice to have breakfast included. Would also have been nice to have A/C as it was a fairly warm day and not that cool a night.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your review. Our hotel is 50% Air Conditioned and we are adding to that number every year. Thank You for your feedback. We always appreciate it.

"Northern Gem"

4
12/08/2016

Excellent staff , great food, good location and great prices. You will definitely feel home away from home here. Great atmosphere makes you feel as if you've taken a step back in time to experience the true Yukon

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your wonderful review! We definitely love to deliver an authentically Yukon experience! Come back and try some winter activity's!

"Spoilt by the restaurant "

3
11/08/2016

A good hotel. Expensive but not by the standard of the North of Canada. Room was clean, well equipped and of a good standard. It had air con which is unusual in this part of the world where it is not often needed. Hotel was centrally located and close to a number of eating places. I tried to eat in the hotel restaurant on the first night but gave up after being ignored by the waiting staff who were more than happy to chat to their friends. There is a very reasonable Chinese just opposite and a lot of other restaurants so the attitude was hard to understand.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Lambethn0rth, Thank You for your review! I am glad that your hotel room was comfortable. I regret to hear your experience in our restaurant did not go as well as planned. I hope you do decide to come back and enjoy some winter activities and we can try to make your Gold Pan experience better in the future.

"check in procedure"

3
11/08/2016

seems to be a problem with check ins as waited for the airport shuttle. a few other parties were experiencing the same thing. told that the room wasn't ready and to check back later. we had to check back three times before getting in our room just before 5pm. check in is 3pm

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear H5118OKmichelel, I am sorry to hear that there was a lapse of providing a room to you upon guaranteed check in time. We do run a very high occupancy hotel and depending on the day our housekeepers clean 90% check outs. It is a challenge that we can usually manage but I guess this day we were totally off. I will follow up with housekeeping and see where we can do better on future dates. Thank you for the constructive feedback!

"NOIEY"

1
08/08/2016

I will never stay at this hotel again. Bar in the hotel and another at the end of the block. Noise continues until 2 or 3 am with drunks on the street and vehicles running. The problem is the room wasn't air conditioned so that meant closing the window. Then there was the laundry cart on the tiLe floor right next to my room. Unfortunate wake up call anytime between 1 am and 8 am. I called the front desk at 2 am about the noise -No answer. Spoke to the front desk the next day..... they weren't interested. Only indicated that they were putting a/c in the remaining rooms as they could afford. Definitely not impressed.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review! I am sorry to hear that your stay was noisy and uncomfortable. 50% of our rooms are Air Conditioned and there is an ongoing project to get as many as we can per spring season. We only have a small time frame where which this can be completed. It most certainly doe not have to do with money but time and other factors. I am unsure why the front desk was not able to answer your phone call when you called. It is perhaps they did have to step out for another matter. Did you perhaps try calling more than once? I know you say that you were not impressed but I do invite you back to try to create a more comfortable and enjoyable experience for you. Please call us direct and we can do our best to accommodate your requests.

"Had a blast from the past"

4
07/08/2016

Only bad thing we found was the lack of close-by parking and being warned not to leave anything in our vehicle, a truck with lots of household goods my son was moving to Alaska so couldnt unpack it all. Fortunately the recent thieves did not strike. Hotel was nice, clean and friendly. Loved the saloon from gold rush days. Open mic nite was fun. Sang to earn my son a free beer and then my son did standup comedy...10 minutes of his recently deceased dads old jokes. Dad would have loved it. Made for a fun evening and food was good too. Would stay again if I had the chance!

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your review. I am glad enjoyed our open mic night! Sounds like you had a great time. We just caution everyone to lock up there items for when parked in our parking lot. We do not have many reoccurring issues with this, if this does happens it is because someone has left their vehicle unlocked.

"Disappointed"

3
06/08/2016

I figured a Best Western with good reviews on Trip Advisor was the way to go. So disappointed. Limited parking as others have pointed out - we were lucky and got a spot in the back, so not an issue for us. It's hot. NO AC and the rooms are hot. SMALL (I mean 18" wide small....) window, with no cross breeze. I am from Colorado and live in a house with no AC - I am not needy. But this....too hot. And, we had the privilege of being over the bar with live music until 10:30 PM. I am not a party pooper but when I am traveling, I want to go to bed early and get up early. Not happening here. Carpet squares in the hallways held together in many spots with colored duct tape - really? I am in the property management business, this is how you lose customers. Sorry, Best Western, you missed the mark by a long shot. We will be back to Whitehorse, but we will not stay here.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Steamboatskigal, I am unsure why you have pointed out limited parking? We have 2 parking lots. 1 smaller paved parking lot and 1 large gravel lot. The combination of these 2 lots are half a city block. Currently 50% of our rooms have Air Conditioning with new additions every year. We are very disappointed with how our carpet looks. We had a company that was recommended to us by Best Western. After we installed it once, we had the company come back and re-do it. It still looks distasteful, we have escalated this to Best Western and hope we can rectify this soon. I do apologize for the way it looks.

"Review"

3
06/08/2016

With no air conditioning in the room made for 2 of the nights quite uncomfortable, the service in the restaurant was terrible during breakfast each morning lunch one day, and dinner one day as well as drinks 2 of the nights

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear Dennis H, Thank You for you honest review. I regret to hear that your stay was not as comfortable as it could of been. We do have air conditioning in about 50% of hotel currently with plans to add more in the coming year. Did you inquire about moving rooms to a room with AC? I am sorry that the service was not quite up to standards in the restaurant. I will pass your feedback along and we will look into what we can do better moving forward.

"Great service and comfortable rooms"

4
03/08/2016

We suspect this is the nicest spot to stay in Whitehorse. The rooms are spacious, comfortable and spotless, beds comfy, and the staff extremely friendly and helpful. While having breakfast in the somewhat gloomy bar felt a bit strange, it was good value and had the best "home fried potatoes" I've had in a while. They were cut too perfectly to be anything other than store bought, but they were nice and spicy and had great tooth feel. Now, that seems way too much to say about breakfast potatoes, but don't you think they are usually almost inedible - dry, tasteless and chewy? When one hits on some good ones, they just have to get a special mention. On the same topic, why did Tim Horton's dump those yummy spicy little potato cakes they used to serve and replace them with Macdonald-like blandness? Anyway, stay at the Gold Rush Inn when you go north of 60 in Yukon; you will not regret it.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for review! I am a glad you enjoyed our hotel and our potatoes so much!

"Great hotel and awesome service"

5
28/07/2016

I went to Whitehorse on business and I had the most awesome time. I was greeted and treated so great by everyone. The rooms were clean and the food was great. I really enjoyed my stay. I will definitely come back to Whitehorse and I will definitely stay at the best western.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear U5604KGchriss, Thank you for the lovely review and your kind words. I am very glad you enjoyed your stay. I do encourage you to come back in our winter season and experience some fun activity's. Have a great day!

"Not bad by Yukon standards"

3
26/07/2016

We stayed twice for a total of 5 nights. Our first room was located at the back of the hotel and thus away from the late night pub patrons leaving at closing time. The second time we were in the front and heard a bit too much partying. Our room were fine and our beds comfortable and clean. The Wi-Fi was more consistent in the front room. We didn't have air conditioning which was a misery when the temperature rose up to around 25C. We did have a fan. Service at the front desk was efficient.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your review. I am glad you highlighted the positives and negatives of both rooms. We do try to accommodate everyone's requests and needs. We do have air conditioning in 50% of our rooms and do provide a fan in every room. Thank you for the kind words about front desk and cleanliness of rooms!

"Honeymoon "

5
23/07/2016

Great little place. Clean rooms. Had a jacuzzi in my room. Not all rooms have air conditioning. Close to all amenities. Saloon on site. Can be expensive. Paid $149.00 per night with my discount.no pool just a exercise room with 2 items. Everthing else was down for repair. Overall was great.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your review! Unfortunately, there are not hotels in Whitehorse with a pool. There is a huge Games center that has a huge pool, hot tub, sauna ETC and it is easy to get to by car or taxi. We are currently looking into buying some new equipment for our fitness room. Congratulations to you and your beloved! Come again in the winter and enjoy some activity's!

"stayed twice, different experience each time"

4
20/07/2016

1st stay were in a lovely room, air-conditioned and quite spacious. 2nd stay were in a smaller room which was not air-conditioned, long walk to the elevator not nearly as nice of a room. The restaurant/ bar is dark and dingy. It also seemed to attract some seedy characters and I was glad that the elevator required a card to operate for safety of its guests.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear goodtogoOriillia, Thank You for your honest review. It is regretful to hear that your second stay wasn't as comfortable as your first. Many establishments in Whitehorse such as The Gold Pan saloon are set up a way to look like a blast from the past. Like in the old days when "stampeders" were on their way up to the Klondike ( Dawson city ) to seek there fortune in the Gold Fields. Although it does have old saloon type feeling to it, it may not for be for everyone. It is also one of the more popular water holes in town which has held onto a collection of colorful characters who are long standing Whitehorse locals. Security and Safety is extremely important to us and I am glad you felt safe

"So so stay"

2
20/07/2016

Wow, what can I saw, triple A gives this a 3 diamond review did they miss the mark. Parking is either on the street with parking meters or a mud lot. The room had no AC with only a small window opening with a torn screen and a little fan. The tempts tire was 78 outside do you go figure the comfort. The room was musky dirty and old. Place needs a lot to improve. The front fest check in has its share of problems as well. The ice machine on the 2nd floor was broken.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear cfb107, I regret to hear that you had a so-so experience with us. I will definitely look into the things that you have mentioned in your review. I would like to invite you to come back and stay with us again if you are ever in Whitehorse. Please contact that hotel directly prior to your arrival and we will do our best to accommodate your requests to ensure satisfaction.

"Helpful staff, smaller rooms"

3
19/07/2016

As the street-front appearance would suggest, this is an older-style hotel with long, narrow corridors and small rooms that don't offer much open space. Our room overlooked Main Street, which was not an issue except the street cleaner came by at 5 a.m. and disturbed everyone in our room. Not the hotel's fault but still, added an annoyance to our stay. Room was adequate - clean but worn. Bathroom was clean too. Front desk staff were helpful to explain best parking practices. Hotel has certain rooms that are pet-friendly, but best to book those ahead of time. Hotel is near an off-leash dog park, ask for directions at the front desk if you don't know its location.

Wray411, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Dear AirCanuck, Thank you for your review. We do appreciate the kind words regarding the front desk staff! Some of our rooms are on the smaller size depending on where you are located in the hotel but we also do offer larger rooms. Thank you for complimenting on the cleanliness of our hotel and I will definitely pass along the comment about it looking worn to our management team. Please do know that we are always working hard in trying to upgrading and improving our guest rooms/facility's. I hope you come back in the winter time and experience some activities.

"NOT AIR CONDITIONED"

2
14/07/2016

I never thought of asking if room had A/C. When you pay $200 you assume. It was a hot miserable night :( Staff was very nice and the room itself was nice. Very clean, etc. Found it to be noisy. Walls very thin. No free continental breakfast. Would I stay here again. The answer is.. NO.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review! We do appreciate the kind words regarding our staff. We actually do have Air Conditioning in our hotel ( In about 50% of the rooms) Did you happen to inquire at the Front Desk to see if there were any of these rooms available? We would always try to do out best accommodate everyone's needs. Our building is a bit older (as most are in Whitehorse) and it is on our management's radar. If anyone would like breakfast with their stay we do have a great Bed and Breakfast rate. We definitely try to make up for the things we lack in great customer service. If you would consider staying here again, please contacted us directly and we could certainly do our best to try to make your experience fantastic!

"Comfort in the Yukon"

4
10/07/2016

We had the fortune of staying in a very large air conditioned King room on the top floor for five nights. The room was very clean and quiet. The bed was extremely quiet and we both slept like rocks for over 8 hours each night. The only problem with sleeping in late was the temperature of the shower. Very nice and warm early in the morning...barely lukewarm by 9 am. But hey....the awesome late sleep was worth it. The WiFi wasn't as fast as other hotels we have stayed at but it was free and got the job done (eventually). The front desk staff were very friendly and helpful with all our questions. While the breakfast in the pub was rather pricey and the service was slow, the size of the breakfast was enormous and extremely tasty. However, for the remaining four mornings, we simply walked to other nearby breakfast choices. Extremely handy having a computer and printer near the elevator on the top floor. Instead of having to take the slow elevator down and back up, it was a quick few steps to print off tourist directions and information. Nice touch. Thanks for the very comfortable stay!

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for the honest review! I am glad you go to relax while you were here. Please come back in the winter time and enjoy some fun activity's!

"Lovely setting and service"

4
08/07/2016

We stayed here several nights on our way up to Alaska and one night on the return leg. The only item here we missed was a buffet breakfast. However on the plus side there are many good eating spots in this city and we certainly made the most of them. We enjoyed our stay here and would certainly stay here again if traveling this way.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for the lovely review! I am very glad you enjoyed your stay! Please come back anytime. We look forward to Welcoming you back!

"Great Experience in Whitehorse"

5
06/07/2016

We arrived in Whitehorse via motorcycles after a cold wet ride up from Watson Lake. Checking in a bit early, our spotless room was ready. The restaurant/bar was perfect as we didn't want to go out for dinner. The food was good and we met some great people there. On the return part of our trip, we'll stay there again.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
I am glad you had a great experience here at our hotel! I hope your are enjoying you motorcycle trip and look forward to having you back!! If there is anything you require please give us a call and we will do our best to accommodate your requests!

"A bit run down"

3
02/07/2016

Recently stayed with my family at the Best Western Gold Rush Inn. It's a bit run down but it was a comfortable stay. Walls and floors are paper thin though and for some reason our floor was completely uneven. Felt a bit bad as my kids ran around a lot and not sure the people below is appreciated that especially at 7am in the morning! Really nothing terrible but also nothing amazing. They do have a free shuttle to and from the airport which is nice. It's also located in downtown Whitehorse.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review! We do have an older building (As most are in Whitehorse) We try to make up for it and provide fantastic service to all of our guests. I invite you to come back and try out some winter activity's in the Yukon. Have a great day!

"Conveniently located."

3
30/06/2016

I have stayed here several times, but this is my first review. The city is small, so everything is centrally located. The check in was good, and the clerk provided me with some basic suggestions for dinning and shopping. The elevator is small and slow, and the hallways and rooms, while clean, are tired. I think they don't update to give the illusion of the gold rush days. I am ok with that as long as it is clean. Rooms were spacious and we'll lit and the bed was comfortable and rooms are quiet. There is a bar/ restaurant attached to the hotel, that serves basic pub grub which many locals frequent. The hotel is also an easy walk to many good stores, and much better restaurants.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your Review! I am happy to hear that you stay was comfortable. We are always looking for feedback on improvement and will pass along that are facility could use a more current refresh.

"HTL doesn't correspond to the usual standard of Best Western Groupe Hotels"

3
30/06/2016

Just OK for a stayover after a longer journey. Staff could have been more helpful. Room was clean but it seems that last renovation is far back behind! Allocated room was located on backside of HTL with windows towards exhaust chimney. AC facility has not only provided fresh air into room but also all kind of cooking odors. But finally you 'll find just what you need after a longer journey as there are not a lot of other options around the Airport and Downtown aerea.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
I am sorry to here that your room was allocated at the back of the hotel. We do our best to try to accommodate every guest here, sometimes when we are running at full occupancy we may not meet everyone's needs. If you do book directly with us or come down to the front desk we can do our best to see if we can make your requests a reality. Thank You for the honest feedback, we are always looking for ways we can make things better for our guests!

"Large Hotel with good sized rooms"

3
28/06/2016

Hotel looked good when we arrived. BUT staff on reception could have been much more friendly and helpful. Room looked great, Large (delux) room However we soon found we were above the extractor for the kitchen which was noisy and also smelly. Also noise from the entertainment in the restaurant could be heard quite clearly at night. Breakfast was served in the Bar -no buffet - no restaurant - service was a bit slow and have certainly had better. Wouldn't eat here again. Overall hotel rooms etc Ok but service and food let it down.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review. Usually our front desk staff are very friendly, outgoing and more than willing to help out guests. Thank You for your feedback about the back side rooms and the noise from the restaurant, we try our best to accommodate everyone, though at times it is difficult when we are running a full occupancy. Although if the guest comes down and ask if we can move the room, we can always take a look and try meet everyone's needs. I will pass the feedback about the restaurant over the F&B management. We always are always striving to do better and value your comments.

"Great central location, helpful & friendly staff, nice place to stay"

4
27/06/2016

I was in Whitehorse for a wedding last weekend and was staying at the Gold Rush. From the moment I checked in I knew it would be a good stay. The reception staff were professional and friendly, the room was on the smaller side, but had everything I needed and was both clean and quiet. My room had air conditioning, but I heard some others didn't. If you're staying in the warmer months - June-August you might want to get a room with A/C. The location is central -easy walking distance to everything in town in less than 15 mins including shopping, restaurants, attractions etc. Free parking was a plus. I'd happily stay there again.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your review. Our staff really strive to make sure everyone will receive outstanding service and their stay is comfortable. It is true that some of our rooms do not have AC but if you call and book with us directly, we can look into getting a room with AC. I'd like to invite you back to stay with and try out some fun activity's in the winter.

"Just what you want after a day of travel (and a great fitness centre)"

4
25/06/2016

I love my quirky bed and breakfasts and independent inns, but after a week on the road, it was nice to come here and get exactly what I expected. The halls are narrow and the elevator is really slow, but the rooms were wonderfully comfortable. The bed was good, the air conditioning was effective, the shower was good. The laundry in the basement was coin operated, but the front desk would make change and sold laundry powder. Best of all was the fitness centre. Some hotel "gyms" are awful. This one was nice: free weights and two weight benches, several cardio machines, mats, balance balls, two televisions with remote controls, and towels. And it was available 24 hours a day with your room card; since I'm a morning person travelling with a non-morning person, that was ideal.

"Something Was Off"

3
21/06/2016

The room was clean & nicely decorated, which was a nice surprise considering the collection of drink vagrants wandering about our front. I got a little worried when I had to use my key card to operate the elevator. We got up to our floor and the hallway was NARROW & it looked run down. So opening that room door was truly a SURPRISE. That is until I laid down and the paper thin walls reminded me that underneath the "lipstick & rouge" it's still a dinky place. I the plus side, it was really close to lots of great stores!

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your honest review. We do strive to have clean and modern rooms. It is pretty much a standard in hotels now to have card security on elevators and stairwells. This ensures our patrons can feel safe knowing that only registered hotel guests and staff are allowed in certain areas. There is not to much we can do about the collection of characters that do happen to frequent the downtown area, as we are located in the hub of a small city. We do receive a lot of comments about noise from guests. Our hotel is an older building (as most are in Whitehorse) and I will pass the information on to management. Please know that this is always on our radar, but we try to make it up by providing great customer service.

"Best Western Gold Rush Inn"

4
21/06/2016

Clean and comfortable hotel. Rooms were spacious, even with 2 queen beds. Staff were friendly and efficient. Unfortunately the rooms are not air conditioned and the rooms get uncomfortably warm at times. The hotel has provided a portable fan to at least circulate the air. The Hotel had a licenced restaurant but I only used the restaurant once so cannot really rate it.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your Honest Review. We really appreciate kind feedback about our staff! Sorry to hear about your experience with an uncomfortably warm room. We do have rooms with Air conditioning in our hotel. We also do provide fans in every guest room in the closet. I would like to invite you to come stay with us again, if you book directly with our front desk we can the do the best to accommodate your request for and AC in the room.

"great!"

5
14/06/2016

This is a great hotel in a great central location. Probably the best in Whitehorse for a chain hotel. Very clean and comfortable beds. Interesting Frontier town decor in the lobby, but nice modern decor in the rooms. Really friendly staff. The internet is slow but I suspect all of the Yukon has slow internet!

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
I am very happy that you enjoyed your stay at the Best Western Gold Rush Inn!! We would love to have you back again!

"great stay in a scenic location"

5
13/06/2016

The staff are very friendly and welcoming. they truly seem to what to help. the room was clean and the beds very comfortable. over all this was a typical stay at a best western. as this is not a plus location there was no included breakfast but there is a restaurant attached to the hotel. the building looks a bit dated and worn on the outside but clean is the most important factor for me.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for your Kind words about our staff! We really appreciate it. We do strive to have our rooms to be clean and comfortable for all our guests. If you should come to Whitehorse again, Please contact us and we will set up with a great guest experience!

"BW Gold Rush "

2
12/06/2016

The hotel is older with a comfortable vintage feel in the lobby. Staff was pleasant. Our room 110, on the first floor was clean with newer led lighting that is harsh and sparatic. The room was also very hot but, they do provide a fan. The bar next door had Electronica type music thumping trough the wall from around 10:00 pm until 2:00 am. The metal fittings in the bathroom vibrated and made noise and the bar patrons were directly out my window talk yelling and smoking for most of the night. For the amount paid I will probably find somewhere else next time. If you do stay here, ask to not be on the northeast end near the bar.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank you for giving honest feedback on Tripadvisor, I apologize that your stay was not as comfortable as you would of hoped. We are also always happy to move a guest to a different room (upon availability) if they determine it does not meet their needs. Thank You for your kind words regarding our staff. If your are in Whitehorse again, I would like to invite you to stay with us again. If you contact myself directly, I can assist with exceeding your needs and delivering you with a great guest experience. Wray Morrell

"3.5 stars, great location, great staff"

3
05/06/2016

Stayed just one night here en route to Dawson, but no complaints! The bed was super comfortable and the room was clean and spacious. My only complaint was the paper thin walls! I might have had an elephant in the room above me! All in all, i would stay here again.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for staying with us. I am glad you enjoyed your stay. I apologize about the noise but appreciate the honest feedback. I will pass it on to our management team!

"Location"

4
04/06/2016

We chose this hotel for location. Was nice and close to downtown area for sightseeing. also the free shuttle too and from airport restaurant and lounge attached was very convenient and we enjoyed the entertainment on the weekend.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Thank You for you kind review of our hotel! Hope you come to stay again!

"3-star standard"

3
25/05/2016

This is a 3-star hotel and they charge 3-star prices, so I have learnt to not expect too much for it. Stayed here as part of the Northern Tales Tour for 2 nights. Pros - Good location in downtown area with some restaurants nearby - Shopping is very convenient - Large and comfortable rooms and bedding Con - The noise! The music from the saloon is very loud in the afternoon/evening, and I could hear it directly on my 2/F room and since this is not a tall building, I think it is not an isolated case - The smell! Parts of the hallway on 2/F just doesn't smell pleasant. Just smells like grease exhaust or something like that, and I don't know where it is coming from - The hotel is generally very old, worn down, vintage feel, and very 1980s. I feel that it is due for a renovation - Broken computer and printers at 2/F lobby - The saloon (only hotel restaurant downstairs) has friendly staff, but the decor and the vibes is a bit weird - Reception desk not always staffed - The hotel provided airport shuttle (even though it was booked before-hand) was quite full upon arrival and it was unable to pick up the additional guests who were also booked on the shuttle. Overall, it is okay property. I wouldn't particularly recommend it, but I understand that sometimes it is part of a tour package and you don't really have a choice. And I don't think Whitehorse has any 4 star or above hotels, so this would be a safe bet.

wrayyt, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
On behalf of everyone from the Best Western Gold Rush Inn, I would like to extend our apologies. We always strive to deliver a great guest experience. On Thursday through Saturday we do have a band playing during night time and not in the afternoon, but I am very sorry that it disturbed you during your stay. Our Maintenance team are investigating into the smell that you have mentioned on the 2nd floor. Also we are looking into working status of our printers and computers in the business centres. If you wish to return to Whitehorse and are looking for hotel that has had a refresh, our sister property is going to have a new high end hotel available May 2017. Thank You for your feedback, it will help us strive to give guests a better experience.

"Whitehorse Best Western needs a RENOVATION"

2
12/05/2016

Overall experience was ok, staff was great, hotel was clean but the decor and overall appearance needs to be upgraded. Inside and out this busy hotel really could benefit from a complete upgrade, its old out of date and run down.... But it has a really great location in downtown Whitehorse and is walkable to everywhere.

"Excellent"

4
14/04/2016

Excellent choice. In my experience this is the best hotel from a location comfort perspective - great beds!. Very good value! The restaurant also agreed to a special request which was much appreciated! I would definitely recommend this hotel.

"Good place to stay in downtown area"

4
13/04/2016

The room was fine. There is live music in the Gold Pan Saloon from Thurs–Sunday night. Depending on where your room is, you may or may not hear the music. I heard it but wasn't bothered by it. The rooms have a TV, mini fridge, microwave, and wifi access. Nice location as you are not too far from various restaurants and stores.

"Pretty awful TBH. "

2
12/04/2016

Very tired decor, overpriced, unfriendly welcome, no help at all offered with our very heavy bags! Rooms, tiny and uncomfortable. Ours had a crazy double bath taking up half the space. Ran it but it left a green murky line all around the bath on the waterline. Yuck.

Rameez R, Acting Director of Accommodations at BEST WESTERN Gold Rush Inn, responded to this review
Hello Harriet H, Thank you for sharing your comments on Tripadvisor, I am very sorry to hear that we did not meet your expectations. We do have a large variety of room types (and sizes) available I hope you will consider booking one of our larger rooms the next time you stay with us. We are also always happy to move a guest to a different room (upon availability) if they determine it does not meet their needs. . I brought your concerns to the attention of our housekeeping department, who assured me they continue to adhere to the Best Western "Extreme Clean" standard. I apologize for the less than warm reception you felt you received, normally guests compliment our staff members for being welcoming, friendly and accommodating. I would be more than happy to personally ensure all your needs are met the next time you stay with us, please feel free to contact me directly for your next visit. Thank you, Rameez Raheel

"Nice hotel in Whitehorse"

4
11/04/2016

Rooms were quiet and beds were comfortable. Each room contains a television, microwave, and refrigerator. The baths are nice - look newly renovated. Very comfortable place to stay. Seems very safe too.

"Good for a night"

3
11/04/2016

This place is not fancy nor does it try to be, buts its a great place in the centre of town close to everything. Room was comfortable and had everything we needed before we headed out to the resort for lights viewing

"Plane cancelled due to Weather and had to stay"

5
10/04/2016

Our plane was cancelled due to poor weather in Ottawa, so we had to find a place asap. My son had told me that he had stayed here several times - and Best Western has never disappointed. the front desk person was kind, courteous, accommodating and super friendly - he even upgraded us!

"Good hotel"

4
08/04/2016

The hotel is located on Main St, which is very convenient to shops and restaurants. The room is a good size, with refrigerator and microwave, hairdryer and free wifi. No room safe though. Hotel offers free shuttle to the airport. Thurs - Sun (I think), the attached restaurant has live music 7:30pm-10:30pm. I am not sure if it is year round. Anyway, you can hear the music in your rooms. It didn't matter as we were going on a Northern Lights tour but be aware if you are a light sleeper. (I did ask an English group if it bothered them as they were wreaked from travel and skipped the first night of the lights, but they said no, they were too tired.) Anyway, I would stay there again. Note, rates go up in the summer tourist season which starts in May.

"Vintage atmosphere with modern room"

5
05/04/2016

Very nice clean modern room in a hotel that has a very vintage gold rush atmosphere and layout. Our room was very quite and the bed very comfortable. They also have a larger parking lot right next door which helped with our truck and trailer. Great breakfast in the Saloon downstairs and again, I love the Canadian option of the sliced ham as a side.

"NOT MY FIRST OPTION"

3
04/04/2016

The hotel is ok and the location is very good, but it is a very noisy hotel. I could hear the steps and the water running from the rooms above and next door. People at the reception desk were very nice, but the housekeeping was very poor. They have a restaurant where you can have breakfast until 11, but then it turns into a pub so our kids had to go to eat somewhere else! Not good.

"Great customer service"

5
02/04/2016

In addition to being a clean, quaint hotel in a great location, the customer service at the Gold Rush Inn was fantastic. I made the dreaded mistake of forgetting my iPad in my room, and only realized it the next night in a different hotel, in the NWT. When I called the next day I was relieved to learn that the Gold Rush had found my iPad. They arranged to have it sent back to me through priority mail, and happy to say that I'm now using it to write this review a few days later. Thanks again!

"Fait choice"

3
01/04/2016

This is not the best hotel of all but better than many others in this town. Good bar (Gold Pan) with good foods and local beers selection. A little gym well equip renovate last year. Early 19' decoration in the lobby and the bar/restaurant, lots of Northen Antique charm. Just 2 minutes walk for down town. Not a lot of parking place. Employees friendly most of the time, but not all! The room Internet is slow and sometimes, no signal.

"Noise"

3
28/03/2016

Hotel was in a good location. Located at one end of the main street. Lobby is very poor with little options for information. Breakfast is fine, nothing special, coffee is good. Room was nice but extremely noisy from up above. Just walking all night long. Seemed like staff quarters but told not. Recommendation would be staying top floor. Ask for front of building as the cook vent was just below our room and we could not open our window due to the smell.

"A Very Good Location for Downtown Whitehorse"

3
22/03/2016

First, you will probably be staying here if you go in the winter to view the Aurora borealis. It's not the only hotel in town but it is the most centrally located. My first recommendation is to not stay here either Friday or Saturday night. It's perfectly fine any other nights, but if you come a day early to rest before your northern lights adventure, the Gold Pan Saloon (attached) will keep you awake. If you are viewing the northern lights on the first night, you'll return around 3:30 am and the bar will be closed and you can be the one to keep everyone awake when you come in. The rooms are clean, not overly spacious, but with the absolute most comfortable bed I've ever slept in a hotel. However, the walls are paper thin and you hear everything through the walls. I had a yappy dog whose owner left it for a night on the town and the front desk couldn't really do anything. If you make your own reservations, ask to be away from any dogs or the end of the hotel with the bar. If you book through a travel group (we did Brewster which subcontracted to Northern Tales) you'll probably be put on the second floor. I'm not sure the third or fourth floor is any better, but a couple of floors would not hurt to dampen the noise from the saloon. The Gold Pan Saloon is a pretty good place for breakfast and lunch. We never ate dinner there but it's probably pretty good for that. Where else do you go in Whitehorse in the winter except to the Gold Pan? They are innovative in getting people to come in and Friday and Saturday will give you a little taste of a gold rush town. After the saloon closed, the people simply funneled out to the street and kept the party going. There is a spa located at the hotel and they do a nice job. I had a "relaxing" massage (they don't seem to do deep tissue) and the hotel has adequate wifi that is free (at least with our package). You are located on Main Street where most of the stores have not left for the "burbs" and you are in easy walking distance of most stores. To be honest, I wouldn't normally have stayed a second night with all the noise and I looked around for a second hotel, but they all had bars attached, so it would have been the same thing. What makes this a good place is the very comfortable bed, free wifi, a restaurant (saloon) on the premises and the center of activity for northern lights viewing.

"Great Location"

4
15/03/2016

The facility was typical of Whitehorse in that is was not fancy. It was clean and the location we terrific. We were within 4 blocks of the Yukon River and most of the downtown shops and restaurants. I would ask for a room opposite of the end where the bar and restaurant is located. We were out from 10PM -2AM watching the Northern Lights, but had we been in our room trying to sleep we would have had difficulty due to the loud music.

"Comfortable and central"

4
13/03/2016

The lobby of this hotel is fantastic - oak panelling and tiny oak pigeonholes behind the desk that look right out of the gold rush era. Stuffed moose head on the wall. The actual rooms are way more modern and perfectly comfortable - even a cut above - just not as interesting as the lobby! Some nice additions - fridge and microwave, iron and hairdryer in the room, and there's enough plug sockets so you don't have to grope around behind the TV to plug your laptop in. The restaurant/bar is OK, pretty lively/pretty noisy depending on your outlook. Walls and floors are not at all soundproof, though I found it quieter than sharing a house with teenagers! Top floor is quietest but costs more; I asked for (and got) a room as far from the bar as possible. You can hear your neighbour running the shower, but it's not raucously loud.

"Great hotel and location. "

4
13/03/2016

Outstanding, funky hotel in downtown Whitehorse. Great bar and restaurant. Great staff. Good laundry room and machines. Walking distance to shops and the river walk. Airport shuttle. I have stayed there the past three years and have enjoyed it each time.

"Cosy Place"

5
06/03/2016

This is not not a small hotel but it certainly feels like one. Friendly & helpful staff, great food & pub, & a warm comfortable rooms with good amenities & very clean. They also can store your bags for the day.

"A Hotel with 'Character' right in the Middle of Whitehorse"

4
04/03/2016

Although part of the Great Western chain, a very individual hotel. Situated on the Main Street in Whitehorse it is spread over 4 floors with well appointed rooms. The Bar/Restaurant is on a sports theme with TVs showing various sports and games - being Canada this was mainly Ice Hockey and Basketball ! The food was good, generous portions with a wide range of wines and beers. The hotel has lots of character and was an ideal base to explore the area. when we stayed at the start of our holiday and when we returned there for a further single night at then end we were given a free upgrade to a luxury room with Jacuzzi bath.- much appreciated

"Perfect stay"

4
22/02/2016

This is a great hotel, well located, clean, quiet and comfortable. It's not new and the elevator is slow but who cares?! We had a great stay. We'll stay again next time we're in Whitehorse. The restaurant was fine for breakfast. There was entertainment in the evening but we were up on the third floor so we didn't hear anything.

"Had a fine three night stay"

4
17/02/2016

If you are looking for a five start hotel, this isn't it. But if you want a nice clean hotel, with friendly staff and a good restaurant/bar the Best Western in Whitehorse is a good place to stay. The only negative thing we experienced is it is an older hotel so the floors squeak and the person over us was a little heavy footed. It didn't keep us awake, but you did know when he was moving.

"Character hotel"

3
16/02/2016

The room is decent and clean. My room was on the 4 floor and the elevator was not working. Weird washroom, huge sink and no counter space. Appreciated the fridge and microwave. The dining room was very busy, lots of choices .

"Beautiful old hotel"

4
16/02/2016

I would recommend this hotel since its location is at the heart of the city...although its old but the front desk staff has been accomodating ....and the wifii was excellent. Overall we can never complain...thank you!

"not a family friendly place"

2
14/02/2016

the hotel does not have a family friendly restaurant ,it was a sunday morning at 10:30 am and was asked to leave the place because the bar was opened very early,every other hotel in Whitehorse has family friendly atmosphere

Rameez R, Acting Director of Accommodations at BEST WESTERN Gold Rush Inn, responded to this review
Hello Phyllis W, I am sorry to hear that we did not live up to your expectations, the hotel is a Family Hotel and our guests praise us for being secure and clean when they are travelling with children. Our restaurant is licensed to be adults only after lunch time due to liquor by-laws and it is under discussion to further expand in that area. However it is not our intention to provide discomfort to our guests but we also have to follow the by-laws. We would like to invite you back for a more comfortable stay in the future and I hope you recommend us based on your full experience from when you stayed with us. Thank you and Warm Regards, Rameez Raheel Acting Director of Accommodations

"Pleasant stay"

4
09/02/2016

Even though this hotel is getting old it is very clean and tidy. The restaurant food was a pleasant surprise and well priced. Trips to the Northern Lights and other excursions can be scheduled from this hotel.

"Loved the look of the hotel"

4
31/01/2016

Stayed here for three nights which was included in our Northern Lights package. Outside of the hotel really does make you feel like your in a different century. Very spacious rooms, and loved the moose head in the reception. Nice staff. Close to all the cafes, restaurants and shops. The Gold Rush Inn which is stuck to the hotel had lovely food, really enjoyed my first ever bison burger.

"Nice stay and comfortable"

4
17/01/2016

Hotel was comfortable and I enjoyed my room. The restaurant was closed during my stay due to renovations. Staff was friendly and helped me call a cab and airport shuttle. No complaints. The cop shop was behind the hotel, so I felt very safe.

"Good location"

4
14/01/2016

Had a room on the 2nd floor above the saloon. We didn't have a problem with saloon noise as we left at 10pm for aurora viewing each night and didn't return until 2:30am, after the saloon closing time. If this is in your travel plans, noise is not an issue. Beds were gloriously comfortable. There were some noise issues as the people in the upstairs room liked to run around and clomp around in heavy boots. I guess if this is potentially a very serious problem, request a room on the top floor. For me, it wasn't a problem. The pub/saloon food was better than expected. The calamari was perfectly cooked and the steak sandwich was perfectly medium rare. There was one server when we went for dinner on a Sunday night but food and drinks came out quickly. Location was good as it was less than a 5 minute walk to Starbucks and Tim Hortons and located right along the main street downtown.

"Comfortable enough"

4
07/01/2016

Like other guests the elevator was broken for the duration of our 4 day stay, so we could use one elevator to the third floor then had to take the stairs, a little inconvenient, but ok I guess.. Room was clean and comfortable, decent coffee, but had a really small bathroom and noise could be heard from many neighbours, even the ones across the hall... On the upside the saloon attached to the hotel is fantastic, great food, big servings and friendly staff. Be sure to get there early as seats go quick. Also convenient accommodation if you are going on any of the Northern Tales tours as they depart from the hotel and the offices are also located within the hotel. Had great service from Benita on the front desk, one of the people travelling in our group got exceptionally I'll and we had to extend our stay by a day and Benita was very helpful in securing us the same room we had been in to avoid anyone moving. Whilst there is limited accommodation in Whitehorse, this proved very comfortable and convenient. There is also a free shuttle to and from the airport and free wifi.

"Perfect accommodation in Whitehorse Canada"

5
06/01/2016

We had a family white Christmas in Whitehorse Canada and stayed at the Best Western Gold Rush Inn. The location of the accommodation is ideal and the accommodation itself was great. It's on the main street, rooms are clean and functional, there was a good gym, a saloon bar a restaurant attached (we had good breakfasts and takeaway dinners), the reception staff were always friendly and accommodating AND the tour organisers we used (Northern Tales) had their office in the hotel as well which made changing and making excursion arrangements easy. Loved our stay and if we were ever to go back would definitely stay there again, but might ask whether they had rooms with a kitchenette facility because you can get sick of eating out all the time.

"Room was great!"

4
02/01/2016

The elevator was broken during our stay so we had to drag our suitcases up the stairs. Not a big deal though. The room was clean and comfy. It was also decorated nicely. Do not leave any valuables in your vehicle!!! We had several items stolen from our car in the hitel's parking lot.

Rameez R, Director of Accommodations at BEST WESTERN Gold Rush Inn, responded to this review
Hello Christine A, Thank you for submitting your review on Tripadvisor we appreciate the feedback and base our improvements on them. I am happy to inform you that the elevator is completely functional and the team worked hard to get it up and running as fast as they could. I am sorry to hear that you luggage was lost, we guide our guests to bring their belongings inside, even though our property is completely monitored by video cameras, it is still sad to hear that any of our guest would have such an incident. Most of our guests have a wonderful worry-less stay again sorry to hear that you had to go through something like this. However, I am glad that you had a nice comfortable stay otherwise and please feel free to contact me so we make it up to you. Warmest Regards, Rameez Raheel Acting Director of Accommodations

"Creaky floorboards"

2
18/12/2015

We were rudely awaken by guests staying on the upper floors who kept stomping and running amok in their rooms at all hours. Sounded like a rhinosauras stampede...oh wait, wrong continent, we are in the sub-arctic region, not in Africa! Unless the guests were bisons themselves. Made a noise complaint to the front desk who said they couldn't do anything about it. The rooms were good sized and clean. I was NOT impressed by the staff at the front desk who did not know how to use the computer system to check out guests! Half a dozen of us waited in line for a good 20mins waiting to be served. Lucky we were all due on the same airport shuttle; hence the driver was kind enough to wait for everyone.

Rameez R, Acting Director of Accommodations at BEST WESTERN Gold Rush Inn, responded to this review
Hello Rachloise, I am very sad to hear that we could not live up to your expectations during your stay. I apologize if our staff did not help you with shutting the noise down, we are very diligent about noise complaints and do take them seriously so it comes to me as a great surprise that our trained Front Desk agent would say such a thing. I will personally check with my staff to make sure all our guests are helped in timely manner. And it is true that we recently did our reservation system switch to a better and more powerful system. That being said I believe you were one of the first check outs we did and even with all the training provided, the first trial run did come with little bumps. I assure you the team is now fully trained and able to complete all their tasks smoothly, and with our new hardware systems, our Operating System is working faster than before. Please contact me directly and I will be happy to assist you during your next stay and we rely on guest feedback to improve our standards. i will be looking forward to hear from you. Warm Regards, Rameez Raheel Acting Director of Accommodations

"Comfortable and Convenient"

4
18/12/2015

Good size room, very comfortable. Good bar, food Ok, but lacked some variety and imagination. Excellent choice of beer Bar used by locals which gave it atmosphere. Entertainment good. Centrally located and very convenient

"Missed the mark"

1
14/12/2015

All staff we contacted were extremely rude. We were not greeted when we came in at all. The desk clerk was on the phone. There was no "I'll be right with you" or any acknowledgment. When that call ended, he took 2 more calls back to back before acknowledging us 15 minutes later. He was very rude and short with us while checking us in. He expected us to sign the credit card receipt for double the room charge without explaining what the charge was for. He should have explained before we had to ask why the charge was so much. When we asked, he just replied "hold for incidentals" still didn't explain anything at all. He also notified us, that since we reserved a King Room, that the King Rooms were only on the 4th floor and that the the elevator that goes to the 4th floor was broken. He told us that we would have to use the elevator that only goes to the 3rd floor and walk all the way down the hallway to the staircase in order to access the 4th floor. I understand that mechanical things can break. However, it is how the business accommodates its customers during the mechanical failure that matters and the Best Western Gold Rush Inn miserably missed the mark on that step. They did not offer to help us with our luggage, they did not offer a room on a lower floor, nor they did not offer a discount on the room due to the inconvenience accessing it. The parking lot is also a shared parking lot with a pay to park lot and is about a half block away. It was small and does not accommodate large vehicles very well, kinda of an issue since I was in an F-350. This is something that should be noted on the website. The parking lot to the door was icy. A little bit of ice melt would go along way and could save someone from an injury. The room was okay but I feel the room was sub-par compared to the price point. I could hear loud people from the bar down stairs all night and was unable to get a very good nights sleep. Many things they need to address at this Best Western location, I've stayed at Best Westerns all over the US and I am even a rewards club member and have never had an issue with one until now.

"Horrible!"

1
13/12/2015

My husband and I stayed at this hotel for one night. The staff was extremely rude and tried to double charge us for one room. The hotel is in bad shape and needs extensive repairs and updates. If we had not made a reservation ahead of time, we probably would have gone somewhere else. Definitely would not recommend this place!

Rameez R, Acting Director of Accommodations at BEST WESTERN Gold Rush Inn, responded to this review
Hello Jennifer G, I am very disappointed to hear that we did not meet your expectations. I will explain our policy to clarify to you and your husband's comment right above. We did not double charge your room as I looked in your reservation, we 'pre-authorize' our guest credit cards for Room+Tax plus $100 for incidentals upon check in so we can give credit to our guest in case they would like to charge restaurant or other bills to their room. It is a common hotel policy and it is not a charge it is a pre-authorization that gets cleared off upon check out. Gold Rush Inn is known for its heritage and history and our guests appreciates the effort we have put in maintaining the original Yukon/North Feel. If you have any further questions please feel free to contact me. Thank you and Regards, Rameez Raheel Acting Director of Accommodations

"A clean affordable place to stay in Whitehorse"

4
09/12/2015

Located inn the middle of Whitehorse is this historic hotel. Our room was clean and comfortable but nothing spectacular. No free breakfast was offered. For the price and considering where we were I feel the Best Western Gold Rush Inn was a decent value.

"Great room"

5
09/12/2015

The room was very nice and clean, and the bed was very comfortable. The front desk staff and the management there are all great. Prime location close to everything. And the pub was really fun, super busy, and great food.

"Updated since my last visit"

4
01/12/2015

It been a few years since I Have been to the Best Western Gold Rush inn. The room my group stayed in were all renovated. They were nice, with new bathroom, TV, and furniture. It was a pleasant 2 night stay in the hotel. Lobby was still the same, but I guess this is the charm of the Gold rush Inn. There is also a free airport shuttle from the airport and to the airport. they are coordinated with the flights.

"Great king bed, solid sleep, good location"

4
21/11/2015

Not much to say. Lobby/elevator stuff is kind of a drag but you can't beat to location in central downtown Whitehorse. An easy walk to plenty of good dining options (we had a good meal at the Burnt Toast Café just a few blocks down). Also had some live music in the hotel bar, waived the cover by showing our room key. Nice perk. Our room was spacious and the king bed was wonderful. Bathroom kind of small but perfectly serviceable. Recommended.

"Very clean and comfy!"

4
11/11/2015

The rooms are lovely with very comfy beds and renovated bathrooms! The elevator is a little quirky but kind of adds charm to this hotel. Good Pub food and ice cold Yukon Gold beer on tap! My second time staying here!

"Gold Rush Saloon"

4
11/11/2015

Authentic Yukon feel to this hotel, the saloon is perfect for the establishment. Modest in size but very comforting! Deer antler poutine was quite unique! Live entertainment was great! Hotel staff very courteous and location very convenient in downtown core.

"A nice clean place"

3
09/11/2015

It's a typical hotel, nothing to rave about, but nothing bad either. It was clean, warm, and quiet. I was on the fourth floor and didn't hear a thing. The elevator is incredibly slow, so get used to walking up and down the stairs. The hotel was nicely situated downtown, so we walked everywhere. Good hotel to stay at when in Whitehorse

"Off season"

4
05/11/2015

Hotel has been completely renovated since I stayed there last. Rooms now have air conditioning, although we didn't need it. Good location. Restaurant wasn't open, but full menu in the lounge. Food was excellent as was the entertainment! Unexpected for a Sunday night. Local couple and good music! Only complaint would be that the cleaning staff took a long time to get to our room. Didn't get it cleaned until 4:00 PM each day.

"Quiet get away "

5
01/11/2015

I got a spacious, clean room in a quiet corner of the hotel for a very competitive price. This was a great time to visit. There is a restaurant on site that serves a delicious eggs beni. The hotel is in walking distance of many other service and attractions. Three sushi restraunts, a great noodle house and even Tim Hortons, Starbucks and a great local coffee shop are close by. Across the street is a local herb shop that sells teas and lotions made from native plants. Down main street are a variety of shops that sell clothes and house wares. My favorite is a toy shop at the end of the street. Across the street from that is the river walking trail that shows a glimpse of the Yukon beauty. I have stayed in many accommodations in Whitehorse, the Gold Rush is my favorite.

"Great service, tired decor..."

3
21/10/2015

This was an enjoyable stay. They hotel could use some attention/updating. My fridge made noise in the middle of the night so I went to unplug it… When I pulled in I saw not just a small amount of dust, but YEARS worth of dust and dirt that hadn't been noticed let alone taken care of. The carpets also appeared to not get that much attention. However, the bed was comfortable and the staff were rock stars. Also, I have mobility considerations and therefore requested the accessible room. I would say that this was executed by someone trying their best, but the accessible aspects were not quite delivered to "code" from my experience. It is still a climb in tub and the handles available are in awkward spots, plus the tub chair barely fits in the tub and didn't feel very secure.

"Stay Here when in Whitehorse"

5
14/10/2015

Awesome Service and the rates were great. Lobby brings you back in time to the Gold Rush Era from the front desk to the elaborately painted elevator door. The restaurant turned out delicious meals and the servers were friendly and knowledgeable. Main Street provides lots of opportunities for shopping (maybe too close because it was easy to get gold fever in the jewelry stores)

"Western stil saloon with clean and quiet rooms"

3
09/10/2015

The Hotel makes you feel you have stepped back in time. Nice Best Western Hotel with clean and quiet rooms, nothing fancy but ok for a middle class hotel. The location is very central, all shops, restaurants and bars can be reached on foot. Front desk staff was very different - once extremely friendly and helpful, the second time not really interested. Good breakfast in the saloon, no high end cuisine, more burger stil but good - try the eggs benedict.

Rameez R, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Hi 980saskiaw, I am happy to hear that you had a satisfactory stay with us. Gold Rush Inn is a unique hotel with a lot of history attached to this establishment. We try to keep the Yukon feel while still being consistent with modern hotel standards. Our restaurant attracts a lot of locals because of good food and lively atmosphere. Thank you for sharing your view I hope you give us another chance to welcome you back. Regards, Rameez Raheel Front Office Manager

"Good location "

5
30/09/2015

Stayed here while traveling the Golden Circle. Very nice and clean. We were able to walk to the riverfront and also all the shops my wife loves. The elevator operated with the use of the room key. I liked that security. We were able to open the windows and lean out to see the northern lights. Beautiful.

Rameez R, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Hello Surrey30, Thank you for giving us a review on tripadvisor, I am glad you enjoyed your stay with us and appreciated Whitehorse. We are centrally located close to all the Downtown shops and Yukon River just steps away. "I saw Northern Lights straight from the convenience of my room," how often can you say that? We look forward to welcome you back. Regards, Rameez Raheel Front Office Manager

"Great location and nice staff"

3
26/09/2015

Whitehorse has beautiful natural scenery but this hotel is like stepping back in time. Free, fast shuttle from the airport was appreciated, especially the friendly driver. Great location on main street with shops and restaurants steps away. Building facade is classic klondike-style. Decor is rustic, woodsy, a bit tacky, but welcoming. Nice view of mountains, sand cliffs, and sunrise/sunset from room. Staff at the desk are nice. Bar has a good selection of beers on tap. Decent space and free weights in the basement gym, but camera monitored by front desk was a bit creepy - must be there for safety reasons. Enjoyable stay if you adjust your expectations - this is the best hotel in Whitehorse, but average compared to other cities. Prices are surprisingly high in the Yukon.

Rameez R, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Hello Natalie&Chantal, I am very happy to hear that you enjoyed your time at Best Western Gold Rush Inn, you are absolutely right in saying that this is not like other standard hotels. Gold Rush Inn preserves Yukon's heritage and yet strive to provide the same comfort as any high standard hotel. People stay with us for the experience and enjoy delicious Yukon Brewery beers on tap. I hope you visit us again soon. Regards, Rameez Raheel Front Office Manager

"Friendly and Comfortable"

4
25/09/2015

We stayed here twice over a three week period in July and Aug. Front desk staff was friendly and helpful. Rooms were clean,quiet and well appointed. WIFI was fast and free. Hotel is located close to several good restaurants as well as one adjoining.

Rameez R, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Hello Papwildcat, Thank you sharing your experience with us, I am happy to hear that you a nice comfortable stay with us. We are centrally located close to shops and amazing cuisines that Whitehorse has to offer. We look forward to welcome you back on your next trip. Regards, Rameez Raheel Front Office Manager

"Good location "

4
25/09/2015

Stayed overnight while driving through Canada. The hotel is located in the downtown and within walking distance of shopping, restaurants, and even a very nice dog park. We didn't try the restaurant, but it always had a few patrons. We had a very spacious two bedroom suite that was more like an apartment. Really wish we could have stayed a few days since the hotel and area seemed very nice. This would be a five star review if not for limited parking, we had a full sized truck and small trailer and I wouldn't try anything bigger. We parked beside the hotel in a small gravel lot, but it is not dedicated to the hotel so it fills up quickly. There is the occasional panhandler, but they were not intrusive. We would stay again.

Rameez R, Front Office Manager at BEST WESTERN Gold Rush Inn, responded to this review
Hello DonCarlos001, Thank you posting your review, I am happy to hear that you enjoyed your stay with us. We have more parking space than most of the other hotels in this city, however extension of parking is under discussion to accommodate more guests. It is a pleasure to hear that you enjoyed your stay and please let us know when you are coming next to Whitehorse so we can arrange for your stay. Regards, Rameez Raheel Front Office Manager

"Great!"

4
14/09/2015

Very central location, good room - we had a jumbo sized jacuzzi tub with jets! Hotel was going through some rennos so nice to see they care about upkeep.... only complaint would be that the elevator was SUPER slow and very hot in there. Wish the free breakfast was available... otherwise great time!