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Best Western Hotel Torchlite, Wheatland

4.0/5  - basé sur 237 notations.
1809 N 16th Street, 82201-2241, Wheatland, United States - See map

This charming Wheatland, Wyoming hotel is a comfortable, quiet stay for business travelers and offers a convenient location to Greyrocks Reservoir, Guernsey State Park and Glendo State Park for leisurely vacationers. Each comfortable, cozy room offers guests cable satellite television with three HBO® channels, a coffeemaker, a refrigerator, a microwave and more. Sink into bed each night and wake up to a complimentary full hot breakfast, complete with sausage, bacon, eggs, cold and hot cereals, fresh fruit, juice and biscuits and gravy. Unwind and relax after a day of working or sightseeing at this Wheatland, WY hotel's sparkling outdoor heated pool and hot tub. This Wheatland, Wyoming hotel offers a convenient location to the area's best antelope, deer, bear, pheasant, elk and duck hunting. Only 30 miles away from this Wyoming Best Western, game enthusiasts will find the Sybille Game Reserve. Many guests also explore the area by visiting the many nearby attractions. Revel in the sights of the Laramie Range Mountain or spend the day relaxing while fishing, boating or waterskiing at the Greyrocks Reservoir, Guernsey State Park and Glendo State Park. Other guests love discovering the rich history of southeastern Wyoming at the Fort Laramie Historic Site. With easy access to Interstate 25, the Best Western Torchlite provides a central location between Denver and Yellowstone National Park. This Wheatland, Wyoming hotel has recently received the Best Western Chairperson Award twice and is the only non-budget hotel in the area, as well as the only property serving a full, hot breakfast and that has a full size pool available for guests. For welcoming service and a comfortable stay, book a room at this Wheatland, Wyoming hotel today and save!

Best Western

Hotel Torchlite

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 234 guest reviews
NOTE ISSUED
Excellent
129
Very Good
58
Average
24
Poor
10
Terrible
13
REFER TO NOTICE
Business Business
70
Couples Couples
70
Family Family
70
Friends getaway Friends getaway
13
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice place."

4
16/09/2018

We found the hotel online and we were very happy with our stay. It was clean and comfortable. Small issue with their new ac system but when we called the desk about it, the maintenance man was there within 5 min to fix the setting. Gave us water and snacks at check in and had fresh baked cookies. Best Westerns are hard to beat. Breakfast was standard but lots of choices.

"Great staff and comfortable stay"

4
09/09/2018

Stopped one night on trip home from Yellowstone, check in was great. staff very friendly, rooms average, outdoor pool & hot tub. beds comfortable, bathrooms could use updating. Breakfast was good, Outdoor entry to rooms.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your response, we appreciate your business! Please come back and visit us!

"Older but very well kept!"

4
05/09/2018

The hospitality at the front desk was amazing!!! Coffee, juice and water available 24 hours a day, plus fruit. Cookies too! All served with a southern flare. I did not see a handicap accessible ramp though.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your response, we appreciate your business! Please come back and visit us!

"Always pleasant"

5
26/08/2018

I stay here quite often and have always had good experiences. The staff is always friendly and helpful, the breakfast is very good, and well stocked. I've never had a bad experience at this hotel. It's as close to being home as you can get on a business trip.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your response, we appreciate your business! Please come back and visit us!

"Summer vacation "

5
11/08/2018

Waa a little early for check in but front desk had no problem getting us checked into a room. They also promptly called our room phone to make sure the room was to our liking, which it was great, very nice beds, linens and soaps. Outdoor pool was heated and also very clean. Breakfast had several choices too. Would highly recommend this one.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your response, we appreciate your business! Please come back and visit us!

"the very best old style motor inn ever"

5
06/08/2018

I travel all over the united States with my job and this is the best hotel experience i have ever had, Sam the desk clear went so far out of her way to help us with places to see, printing off places to see and routes to take to see the most beautiful places and wildlife. with Sam's wonderful attitude the love of God shines thru. i would recommend this Motel if you within 100 mile of the area. Clean rooms good beds and wonderful breakfast in the morning. all the staff was great. i mean all were so kind and helpful. thank you.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your response, we appreciate your business! Please come back and visit us!

"Very helpfull and clean rooms.Free breakfest included"

5
05/08/2018

Sam was very helpfull when we arrived with a flat tire on our backseat on a saturday evening. She made some calls and at 10:00 pm we had our flat tire fixed ! The rooms are clean and there is a nice free breakfast

"Feel lucky to have found this hotel"

5
18/06/2018

We travel this road quite often. Many times I travel alone. I have stayed at this hotel 3 times. Twice by myself and once with my husband and our pet. I appreciate the level of professional and friendly hospitality offered by this hotel. Many times in the past I/we would push through to Cheyenne or Douglas. The consistency in cleanliness, professional and friendly attitudes, has made this hotel a great stop over destination.

"Great Place to Stop"

5
29/05/2018

The rooms are clean and fresh smelling. They have nice décor and the beds are comfortable. This hotel is pet friendly which is nice. The staff is helpful and caring and have always been friendly. We have stayed multiple times and is our go to spot when in the area.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Susan!

"Basketball Tournament"

5
26/02/2018

We drove from Rawlins to Wheatland to attend my grandson's basketball tournament. Sheila greeted us and checked us in. She made sure to give a ground floor room as requested. She also took the time to ask if we had a best western rewards and then sign us up electronically since we didn't. We were given a nice welcome basket. It had apple, orange, crackers, a plate and eating utensils. I thought that was very forward thinking of the hotel. We stayed in room 105. The hotel is an exterior entrance and is well kept. The room is updated with flat screen, small fridge, and microwave. The hotel is older, but the rooms seem to be renovated. The tub, toilet part of the bathroom is older but well kept and functional. It is a card entry system. The beds are very comfortable. I don't know what kind of mattress' they are using but waking up without back pain was very nice. The staff is very friendly and will help in any way they can. There were families with kids on both sides of us and we never heard any sound of either room. Either they have the quietest children in the world or the rooms are well insulated. The breakfast is pre-prepared food, but there is a lot of it, and a lot of choices. omlettes, fried egg patties, sausage (both link and patty), bacon, scrambled. They have a make your own yogurt area. It has packaged yogurt in the fridge below and then they provide toppings like granola to put on top. A waffle maker, biscuits and gravy, bagels, muffins, fruit and all the regular cereals. Its all labeled and the hot stuff is freshly prepared and kept hot. If you are passing through on Hwy 25, I highly recommend this hotel for your stay.

"The place to stay in Wheatland"

4
04/02/2018

We usually just drive past Wheatland on I25 but our trip timing called for an overnight there. The Torchlite was a great choice! Convenient, quiet, clean, comfortable and pet-friendly with a great breakfast to start the next day. Pets and humans receive a delightful gift bag at check-in. The staff were helpful and friendly and we were greeted by a beautiful sunrise.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Vance! It was a pleasure having you stay with us, and we hope you come back to visit soon. Even if you are driving through, stop in and have some delicious freshly baked cookies that we provide every afternoon. Maybe you will decide to stay again anyways :) Safe travels, Suzi-GM

"Stop over on Way to Sheridan"

5
12/01/2018

Late at night, with expected bad weather ahead, we stopped by to spend the night. Hotel staff were extremely friendly. The bed was very comfortable and check out was easy . Breakfast was fair to me , but my husband enjoyed his .

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us, and hope you come back to visit. Safe travels Suzi-GM

"Wish we could have stayed longer!"

5
02/01/2018

This hotel is excellent! The room was nice and clean, even though they do allow pets. Comfortable beds and pillows. Clean bathroom and shower. In-room Keureg coffee and tea. Very quiet. Breakfast was more than I could have expected: cheese omelets, biscuits and gravy, waffles, plus cereal, toast, etc. They even gave us a gift basket at check in with snacks and water in it, which was so nice after a long day on the road. I just wish we had a reason to get stuck in Wheatland again!!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us, and for the thoughtful review! We hope we get the opportunity to have you as guests again! Safe travels Suzi-GM

"Great value"

5
28/12/2017

One of the many wonderful things about this hotel was the customer service was exemplary. They provided us with a gift basket and chocolate chip cookies. Deb called soon after we were in our room to see if everything was acceptable. The beds were comfortable, and the room was newly remodeled. Breakfast was tasty and many choices were offered. They even had three kinds of yogurt, one of which was Noosa yogurt; that's like dessert for breakfast. We were also very pleased with the price! Our kids were sad that the pool wasn't inside.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Ronella! We were so pleased that you and your kiddos enjoyed the hotel. We are sorry the pool isn't inside. It has been that way for many decades. We have thought about and discussed making it an inside/outside pool, but have not yet budgeted the expense for doing so. Please come back and visit us, and have a happy holiday! Safe travels, Suzi - GM

"e hard to locate but worth looking for. Great breakfast."

2
14/12/2017

Great place to stay. Very welcoming. A little hard to find but worth looking for it. We had a very enjoyable experience staff was great and everything was clean Great breakfast. We have stayed there twice and will stay again

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Becky! We appreciate the kind review and are looking forward to your stay with us again. Happy holidays and safe travels. Suzi- GM

"Great place!"

5
07/12/2017

Happened upon this gem while travelling. Front desk staff was amazing! Rooms very clean, everything in good working condition. Standard buffet breakfast, but was hot and fresh. The breakfast area was very clean as well. Just off the freeway, so easy in and out; however, very little freeway noise. We were presented with a gift basket upon check in which included bottled water, fruit, muffin, granola bar, crackers.....was a nice treat!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Hi Debbie, Thank you for such a wonderful review! Our staff in all departments work hard everyday to make sure all guests have pleasant and memorable experiences. Please come back and see us, and bring your furry friend with you because we have baskets for them too! :) Happy holidays and safe travels, Suzi-GM

"Awesome place!!"

5
05/12/2017

Very clean and the staff was awesome!! The breakfast was terrific! I was there on a business trip from Phoenix. Overnight the weather turned to crap. I woke up with snow on my rental car. The staff knew that I needed to get back to Denver to catch a flight and they showed concern for my drive due to snow and black ice on the roads. What an awesome crew!!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! It is the strangest thing...the Wyoming/Colorado border is where the weather completely changes in the winter. You will be traveling from Colorado into Wyoming and the storm will get extremely worse, or if your heading back to Colorado coming from Wyoming, the weather will get extremely better. Point being: drive careful, watch the weather reports, and call 307-322-4070 and we will help you! Please come back and see us! Happy Holiday's Suzi

"Nice Place"

4
04/12/2017

An older style BW but clean and comfortable. Motel staff extremely nice and helpful. They make you feel at home. Breakfast was good. Rooms are clean and as always, BW usually has the best beds in the industry.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for the wonderful review! Please come back and see us, and continuing to stay with Best Western. Safe travels, and happy holidays Suzi

"Thank you Wheatland, WY BestWesterm!"

5
01/12/2017

Awesome Staff & Pet Friendly Totally felt cared for & liked. More hotels need to treat guests like they do here. From caring attitude at check-in, to “how can we help you” every step of the way. Thanks Sheila & Staff!!!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Good job Shiela! I am so proud of our staff! We have an awesome front desk, housekeeping, and maintenance crew. They never get all the recognition they deserve. Please come back and visit us, and we will continue to serve you with the highest industry standards. Suzi

"Always a great stay !!!"

5
26/11/2017

We love this place , right off the highway , gift baskets for pets and people . Beds are comfy , room was awesome , easy check in and check out . We will continue to use this facility on our trips back to Oklahoma.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us again. We love when people bring their furry friends! Please have safe travels, and we will see you soon. Happy Holidays! Suzi

"Safe haven in a snow storm"

5
19/11/2017

So Glad that there was a Best Western Motel to get into and off the highway during a heavy snow ... The roads were complete white out conditions... The Best Western sign was a great relief... They made sure I had a nice warm room and welcomed my dog as well!!! The breakfast was also well appreciated the next morning!!! I might make a habit of stopping there more often when traveling that direction...

"One of the Best Check-in Experiences I have Ever Had"

5
13/11/2017

I only stayed here for one night, but the experience I had was one of the best I have ever had. The front desk clerk was friendly and helpful. They provide every guest with a welcome basket. You receive a call shortly after arriving in your room to ensure everything meets your needs and expectations. There were extra towels, extra soap and plenty of pillows. There was also a hand written note from the housekeeper thanking me for my stay. This is not the Ritz-Carlton, but the value and the experience were exceptional.

"EXCELLENT PLACE TO STAY"

5
24/10/2017

Every year for the last 4 years in October my daughter, son-in- law and I stay at the Best Western hotel in Wheatland. We have always been very pleased with there accommodations. I am an amputee and have always been accommodated with a room in the lower level eliminating the need to haul luggage to the second level. This is very much appreciated.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Your very welcome, Jose! We are so appreciative you and your family choose us as your destination. It demonstrates our staffs consistency in customer care and brand standards when we hear from wonderful people as yourself. Thank you, and we look forward to seeing you again soon! Safe travels:) Suzi-GM

"Welcoming!"

4
04/10/2017

We received a great Best Western welcome. The staff was very accommodating. Rooms are clean and quiet and the free breakfast was well done. Staff recommended a great restaurant for dinner which was within walking distance from the hotel. There is amble parking and it is well lit. Would definitely stay at the Torchlite again!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Mary! We appreciate you staying with us, and hope you come back soon to visit! Safe travels these coming holidays! Suzi- GM

"Excellent super clean comfy room"

5
03/10/2017

The room was immaculate, very comfortable. There was more than enough towels and coffee. Breakfast was great, a lot of it, and variables. Staff were very friendly and accommodating. Would HIGHLY suggest this hotel!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! We appreciate your kind words, which is a direct reflection on our customer service and loyalty to our guests. Please come back and visit, safe travels :) Suzi-GM

"One night stay while on the road"

4
21/09/2017

After a long day on the road we found this Hotel to be just what we needed. Room was spacious, very clean and the bed was comfortable. The building is a bit dated, bathroom was small, but again for a one night stay it was perfect. The front desk staff was very welcoming upon checking in and check out. We did not have the complementary breakfast, but it looked to be the standard fare offered at most hotels. Mexican restaurant next door had great food at reasonable prices

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for the kind review, please come back and visit us! Safe travels, Suzi-GM

"9:00 am"

5
21/09/2017

This Best Western motel has been one of the most highly rated by myself and spouse. All the amenities you want in a motel/hotel were there and we so greatly needed. Thank you to all your staff! We will certainly recommend your hotel/motel to all who will be in the area.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for the compliments to our property and staff! Please recommend us, and please come back and visit! Safe travels, Suzi-GM

"Best Western Torchlite"

4
17/09/2017

The Best Western Torchlite was a little more compact than other Best Western Motels but had all the amenities. There was a gift to us of fruit, water and snacks that was very nice. It was also next door to a restaurant that was where we had dinner.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you! Please come back and visit us :) Safe travels, Suzi-GM

"BEST IN WHEATLAND"

5
16/09/2017

If there is a better lodging experience in Wheatland I have never found it. The staff was very friendly. The room was clean and very comfortable. Thee bed was better then I have at home. Overall one of the best hotel stays I have had in a very long time.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for the wonderful compliment! We are happy we exceed your stay! Please come back and visit, and we will try to do it again :) Safe travels, Suzi-GM

"Would stay again"

4
16/09/2017

My impression was that this is a well maintained facility with some updates so that it is up to Best Western standards. Ours was a pleasant stay with no issues. The front desk staff was helpful with our questions concerning local attractions.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! Please come back and visit Safe travels, Suzi-GM

"Making Best Westerns Great Again!"

5
13/09/2017

I had broke down on the interstate, had to be towed and needed a room. Best Western is always my first choice in stays, and this time proved to be the right call again. Rooms were clean, cozy, good AC and well performing WiFi. Never stayed here before, but Best Westerns seem to hold their standards where ever you find one. Lacey at the front desk couldn't have been more welcoming, helpful, and sociable. Good eats next door, just a short walk across the parking lot. Thanks to all!

"Only Place I Stay When I'm in Town for Biz or Pleasure"

5
09/09/2017

I just adore the Best Western Torchllite. Love everything about this place: the people whom staff it, the owner, Cooper, the welcome gift of a wonderful fruit, pastry, chocolates, crackers from the owner given to each room. Beds are comfy. Housekeeping does a wonderful job and are highly trained to look for all to make sure the guests are comfy and safe. The staff is remarkable, professional, knowledgeable and make sure you are comfy, safe, and have everything you need for comfort. The pool and hot tub are so great: especially after a loooong workday. That pool is cleaner than mine and I'm a fastidious person! The property is jept up nicely. Yep, it's older but better than new!! This property is loved and cared for by the owner and all who work there. The rooms are well appointed, the WIFI/or wired net is great (had not one issue with transmitting my data). Susie, the owner is super. Her father built this property and she cares for it with such grace: in fact I believe her father would be very proud of her.WHat a way to honor him! Breakfast is better than going to a restaurant...in fact it is breakfast...not just a continental breakfast: waffles, French toast, eggs, breakfast burritos with salsa, oatmeal, yougurt, cereal, bagels, muffins, toast, sausage, bacon, eggs in a couple different ways, juice, coffee, teas, milk...oh so more. At night you can make a yogurt parfait, have juice, coffee, tea, cookies. You NEVER go hungry here. Thankyou, Susie, Lacey, Deb, Alice, Cooper, Jason, Gloria, Sandra, Jason, the pool and maintenance staff and all I have forgotten to mention. Gem of a property!!

"Quiet comfortable stay"

4
05/09/2017

Rooms were very clean, all staff very nice and helpful. Beds must be brand new, hard but comfortable. Welcome basket was a nice treat. Breakfast was very nice. Free internet was fast and was easy to hook up to.

"The Best of the Best Western"

5
04/09/2017

This is the most wonderful hotel! The manager wants everyone to feel welcome. She gives every guest a gift basket, even doggy gift baskets!. Food is available all night not just at breakfast. The breakfast is wonderful.Scrambled eggs, omelets ,biscuits and gravy, bacon, sausage, waffles, I can't even remember everything that was served. Very clean, staff all very friendly, pool and hot tub nice. the set up of the room was roomy and tasteful. Great place to stay!!!

"Extras outweigh older hotel"

4
04/09/2017

Management does a really nice job with this older hotel. Many extras outweigh any concerns about this being an older hotel. Nice outdoor pool, good exercise room, well done room upgrades that make this hotel feel like you are really happy to be there. Great bed. Give this hotel a try!

"Best Western Torchlite Inn saved the day.."

5
02/09/2017

We had traveled to Nebraska to see the Eclipse and on the return flight out of Denver, we were swept up in traffic and need a place to stay that night. I used my Best Western App and found the Torchlite Inn in Wheatland, Wy. Susie took my call and made sure we had a room available. I have been to many Best Westerns across the country and many newer ones, but i have never been treated so well by the staff as i was at this Inn. The rooms were large and clean. We had a Kurig Coffee maker with choices of coffee and tea. I was given a basket with cookies, fruit and other treats as i checked in. There was a hand made towel art basket of shampoos etc in the room. The TV was large and the room was cool and quiet. I can't say enough about finding a clean, safe haven from the miseries of travel. This fit every need we had. Thanks Susie! You guys are the best.

"Treated us great"

5
01/09/2017

Our vehicle broke down while leaving Wyoming after the 2017 solar eclipse and we got stuck in Wheatland. We stayed at the Best Western Torchlite, and we were very impressed by the friendly reception, the snacks and drinks available in the lobby 24/7, the wonderful pool/hot tub to relax in after a frustrating day, and the large number of amenities available in our room. I was also impressed to notice that the pool and hot tub had a lift for handicapped accessibility. We were very glad that the room had a microwave, fridge, and freezer, in addition to the standard ice machine, since our cooler had long since run out of ice. We were unsure when our vehicle would be working again so I spoke to the owner (who came to our table at breakfast) about storing our luggage after the checkout time and she assured me we could have as late of a checkout as we needed. This hotel was exceptionally friendly and accommodating for us, especially given they were a small town location just coming off of several days of being swamped by eclipse travelers.

"Great deal, great staff"

5
27/08/2017

Very comfortable beds! Stayed here the night of Solar eclipse when the staff and town was under great pressure. They handled it with grace. Many other hotels in Wyoming inflated their rates, gouging customers. This place did not!!

"Great place to relax and sleep."

5
26/08/2017

Great location for a stop. Next to a car wash, gym, shops, and restaurants. Comfortable rooms, great tv package, and wonderful beds. Breakfast choices are amazing. I've not seen such a full breakfast in my travels lately. I will be staying here again!

"Problems With Handicap Accessibility"

2
24/08/2017

Handicap accessibility for my daughter into/out of the room was difficult and impossible into the hotel lobby. Add a few annoying maintenance issues with water and air conditioning and you have a stay not worth the price. If you are disabled in a wheelchair, then you are better off staying somewhere else.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for bringing this to my attention! I apologize for the inconvenience, and want to make it up to you and your family on your next visit. You are welcome to call me, and we can discuss the situation. This is an older property, and we are in the process of renovating it again, and have it our top priority to make handicap accessibility new and improved! Safe travels, and look forward to visiting with you! Suzi-GM

"Others may be newer, but not better"

5
21/08/2017

Yes. Yes. Yes. Someone actually understand customer service!I was only able to stay for one night, being in town on business. The hotel is conveniently located and offers some of the best customer service I have experienced anywhere. Upon check-in, the manager made sure I was signed up for all reward problems, gave me a gift pack, and offered freshly baked cookies. Within 20 minutes of arriving in my room, the front desk called to make sure everything with my room was satisfactory. Although not new, the room was nicely remodeled, and comfortable. The pool and hottub were perfect temperatures, and breakfast was nicely done. The breakfast area was clean and well-supplied, which can be rather rare. Housekeeping even changed the linens in the room during the 15 minutes I was at breakfast because I accidentally put out the "please make up room" sign instead of "do not disturb". I look forward to staying at the Torchlight Inn on my next visit, and won't even look for anywhere to stay.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Yes!! Thank you for the wonderful review! We are so excited that your experience was excellent! Next time you arrive, please ask for Suzi, I would love to visit with you again :) Safe travels, Suzi-GM

"good experience"

5
20/08/2017

All around great experience. Staff was not only informative but all around great. We only stayed 1 night going through but would recommend hotel to everyone. Rooms clean, good options for breakfast. In preparation for eclipse desk clerk gave us great information about filling up fuel, prices were to double the next day after our stay.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Linda! When you were here there were tens of thousands of people in the area that our community is not use to seeing. I believe if I am not mistaken, that there were over 100,000 people coming into this small community of 5,000 people. Our team was prepared and ready for the challenge, and we still performed to high standards. Thank you for the kind words, please come back and see us. Safe travels, Suzi-GM

"Very happy with our stay here"

5
16/08/2017

Comfortable room and helpful staff. Welcome basket was a surprise! My best hotel experience ever travelling as a family. We needed to stop for a night and am very happy we picked this one. Staff at the counter was very friendly

"We always choose Best Western when we can."

5
16/08/2017

We used to choose BW occasionally but now seek them out as we travel. Staff goes out of their way to serve. This one gave us a goodie basket when we checked in and provided fresh baked cookies to go with the always available coffee.

"Best Western Torchlite"

5
15/08/2017

We really enjoyed our visit at this Best Western. The staff were very helpful and friendly. We loved the cookies in the lobby!!! Oh and they gave us a grab-and-go basket with water, fruit and food items. Very nice touch! They were very helpful finding us a place to eat. One of our best experiences at a Best Western.

"Outstanding motel"

5
15/08/2017

Comfortable room with excellent amenities; very helpful and considerate staff; a surprising gift of fruit and bottled water at check-in; great hot breakfast; would try to arrange future trips to include a stay here.

"What a delightful surprise for a small town!!"

5
11/08/2017

This particular Best Western seems to excel above the rest...we think it a bit older but definitely been kept clean and up to date. The staff extremely helpful...we needed to stop for the night and just randomly picked this place...we were VERY HAPPY with it.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us, and WOW, what a compliment that we are "above the rest"! We are thrilled you enjoyed your visit, and hope you come back and visit! Safe travels:) Suzi-GM

"Nice respite after a long day of traveling!!"

5
09/08/2017

Very clean, quiet and comfortable. Easy access and plenty of parking even for those hauling a trailer or traveling in an RV. We were surprised to receive a nice snack basket at check-in and there was even Bath and Body Works basket in the room.We would definitely stay there again.

"Out West Family Vacation"

5
08/08/2017

The rooms were clean and comfy. Snacks and drinks available throughout the day and evening. Restaurants near by are in walking distance. Heated outdoor pool and jacuzzi. FULL breakfast in the morning.

"Vacation"

5
08/08/2017

Excellent place to stay when traveling , wonderful people . will always stay there when traveling that direction , have already told others the owner and her son joined us for breakfast and gave us a card with her number , so if we had any trouble on our trip to give her a call and the would assist in any way they . Very special people , Really great to see that kind of caring now days. Thanks to all at the Torchlite .

"Extremely impressed"

5
01/08/2017

This was a positive experience from the moment we booked our room. The staff here works hard from the minute you step in the door to make you feel welcome and to make sure that your stay is a great one. We received a lovely welcome basket and helpful suggestions for dining. Once in the room you could tell that the caring didn't stop at the front desk. The room was neat, clean and looked to be recently updated. Breakfast was great with a nice variety to choose from and a clean place to enjoy the meal. We had pleasant conversations with the staff and manager Suzanne made sure we knew her help was available should we need anything. We will think of this place first when we need to stay in Wheatland!!!

"Excellent"

5
31/07/2017

Myself and several friends arrived late in the afternoon after riding about 500 miles , 10 hours and exhausted. The lady on the desk was nice and patient, I think it was Deb. She was so helpful in recommending a place close by to eat. The next morning breakfast was great and check out was easy with Lacey. Thanks for a wonderful stay.

"Friendly stay"

5
29/07/2017

Everything was great. Very pleasant staff . Easy location to access from I 25. Would visit here again if the need arises. Visited with the owner and she was very nice and helpful with ideas to see things in the area. Oregon trails are very close to the hotel. We went to that area and drove around the lake. Lots of fun.

""Amazing Hospitality""

5
28/07/2017

We had a wonderful experience! Upon checking-in we received a welcome basket. Then on top of that, they also gave us a doggie basket full of goodies for the pet we were traveling to pick-up. The staff went above and beyond to make our stay a great one. Breakfast was delicious and they even had beverages available at all times. We were so happy that we stayed at the Torchlite!!! The Dog basket was amazing!!!

"Pleasantly surprised"

5
26/07/2017

The staff was very helpful and friendly! Room was clean and breakfast had a nice selection. Coffee was available at all times and they had flavored coffee creamers. This makes me happy :-) pool was just the right size for my boys. I would stay here again!

"Turned a horrible trip into a great one"

5
24/07/2017

After getting stranded in Wyoming with a flat tire, a dog, and my 15 month old daughter, I stopped in Wheatland to stay the night. Fate brought me to the Best Western Torchlite Inn which, I was relieved to discover, welcomed pets, had free breakfast, and had rooms available. After a really terrible day, I walked in and was greeted by Sheila, who got me a pet-friendly room on the bottom floor, and gave me a gift basket for me and my daughter, and then to my surprise, one for my dog.  In the morning, we had many choices for hot breakfast, a high chair was provided for my daughter, and I was greeted by the owner, Susie. Upon learning that we were waiting for a new tire and were traveling another 250 miles alone, she gave me her card and insisted I call if I had any trouble on the road. She also made sure that the front desk clerk knew I may need a late checkout while I waited for the tire.  Wheatland is a very, very small town and I didn't expect much,  but I was blown away at the kindness, hospitality, and service I received from Susie and her crew. The room was clean, my dog was not only allowed, but welcomed as a beloved family member, and the safety of my daughter and I was never in question.  I wanted to make sure you knew what a wonderful asset you have representing the BW brand. If I knew that my dog was welcome at any Best Western in the country and this was the service I could expect wherever I went, I would stay at Best Western exclusively.  No, it wasn't fancy or modern, but my daughter, my dog, and I were safe, comfortable, and well taken care of.

"Exceptional service"

5
24/07/2017

We thoroughly enjoyed our stay at this hotel. It's not a new property but the service far exceeded any we've received at the newer cookie-cutter hotels. The room and common areas were spotlessly clean; everything worked flawlessly (including the Wifi); and the staff couldn't have been nicer. The fruit basket upon arrival and the hot breakfast options were nice bonuses. We would definitely stay here again.

"Nice place"

5
23/07/2017

We were very happy with this place. From the initial reservations all the way through our stay, the staff were extremely helpful and friendly. They worked to get us into our rooms as fast as they could. They had good recommendations for dinner, and opened breakfast early for us. Definitely recommend this place when in Wheatland.

"Great Find!"

4
23/07/2017

Upon arrival, we were given a members gift bag with all kinds of goodies. They had cookies, yogurt with toppings available 24/7. In the room was a Keurig coffee maker, tons of TV channels, and a great night's sleep. The breakfast bar offered absolutely everything you might want: hot cooked eggs & meats, french toast, waffles, cereals, yogurts, & fruit. This is an old-style motel layout so you can park right in front of your room. The only negative was the lack of enough outlets.

"thank you"

5
14/07/2017

This place was one of the best that i have stayed in in a long time. They called the room to make sure everything was okay and to my standards. Room was clean the bed was great quality thank you all so much i will be back. They gave me a fruit basket witch was needed in the middle of the night.In the morning the hot food was fresh the place was clean they had everything i needed. the staff was friendly and helpful to me

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! We hope to see you again soon! Our staff works hard to exceed your expectations, and will continue to do so. Safe travels :) Suzi

"Torchlite, Wheatland WY"

5
11/07/2017

Excellent hotel to stay at! Staff very friendly. I dealt with both late night staff upon check-in and day staff on checkout, both ladies were very pleasant and helpful. Room was large, clean and great air conditioner. Décor was very nice and hotel very clean. I was very surprised to find out hotel was over 20 years old as you couldn't tell from rooms or condition of facility. Suggest you have earplugs (which I always pack) if not used to traffic as they are off Interstate and we could hear traffic.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Hi Cindy, Thank you for staying with us, and for the great review of our staff and amenities. We hope you make it back this way, and if you do, please come see us! Safe travels :) Suzi

"Best Place to Stay in Wheatland"

5
09/07/2017

We came to Wheatland for our Son's wedding. The staff were so helpful and good to us. The breakfast is the best we've ever had. This is a comfortable, secure hotel that is a great place for families. They even have a hot tub and patio area with barbecue grills. When we come to Wheatland to visit family, there is nowhere else we'd rather stay.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you Richard!! We are so glad your family and friends enjoyed your stay. Please come back and see us, we enjoyed exceeding your expectations. Congratulations on your son's wedding! Safe travels :) Suzi

"Loved it!"

5
08/07/2017

We are on our way to Denver and decided to stop here for the night. It's right off the interstate so it was easy to find and get to. They have lots of discount rates so make sure to ask about those. Sheila checked us in and was absolutely wonderful! Very polite and professional. The room is clean, quite and cozy. There was a towel decoration that had shampoo, conditioner and soap inside it that I thought was very neat. We were even given a gift basket filled with goodies. They also have free breakfast from 6:00-9:00. This was a great find and I would definitely stay here again!!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you!! We are so pleased that Sheila met your expectations and that you enjoyed your stay with us. Our front desk actually make those baskets, and have fun coming up with new ideas. You never know if you are getting a basket, a swan, turtle, or something from outer space...lol but it always fun for the guests. Our staff have worked at the property for a lot of years, and know how to make meet overall satisfaction. Please come back and see us! Suzi

"An excellent facility!"

5
06/07/2017

This hotel is very well managed and it shows in all the little things. A lot of hotels charge a lot more and aren't as clean, welcoming and taking care of the little things- soft towels, excellent coffee, a welcoming small gift (maybe only for BW rewards members?) and follow thru by staff to make sure everythng is just right! Even the comlimantary breakfast is far better than a lot of more expensive hotels. Cudos to the manager and staff - the service and cleanliness is appreciated!

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you, Jim! We believe in our property being home away from home for our guests. We sit down with our guests at breakfast, ask them about their experience at the property, inquire where they are heading, and see where we stand in overall service. This tells us where to improve and meet guest satisfaction consistently. Our team has taken years perfecting this practice, and we enjoy improving. Thank you for the kind words, and please come back and see us! Suzi

"Torch the Torchlite"

1
06/07/2017

The rooms and breakfast area were dumpy. But worst of all, I accidentally double booked my reservation so they charged me for a no-show even though I still ended up staying there the next day. Technically within their right to do so, but really bad business practice.

BestWesternHotels, Corporate at Best Western Torchlite, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice place"

5
03/07/2017

Beds were comfy. Amenities were awesome, loved having a Keurig coffee machine in the room. Breakfast was outstanding! Pool is very well kept. Staff was very friendly and helpful. Parking is great. We enjoyed our stay.

"Good night's sleep"

5
02/07/2017

The room was very clean! The A/C worked very well and wasn't too noisy. The office staff at check-in and out was extremely helpful and friendly. The included breakfast was probably the best 'free" breakfast we have ever encountered. So many choices, hot and fresh tasting. The eating area was very clean. We would definitely stay here again if in the area.

"Torchlite - a pleasant surprise"

5
25/06/2017

Very good service. Excellent amenities. Quiet, clean, spacious room with the best bed I've had for some time. The person checking me in directed me to a nearby laundry. The Mexican restaurant across the parking lot was good.

"Very good feeling about staying at a Best Western"

5
22/06/2017

Went on a family vacation this year I started out Minnesota South Dakota Wyoming Montana Utah Colorado and back through Wyoming and South Dakota. Took my grandchildren with us with my daughter and her husband. Every time we were to get a room they had asked for a best Western, And I have to say they never let us down.

"Attitude of Staff"

5
13/06/2017

I came along with my husband and we stoped at Best Western in Wheatland Wyoming. The rooms are very nice and clean Breakfast was great. breakfast attendant was very sweet as she asked to let her know if we needed something else. at arrival staff was very nice but oh what a surprise I took in the morning with the two gals that were at the front desk. I have never been in a hotel where employees sit around just to talk bad about co workers I mean this girls were really going at it talking so ill about another co worker. I almost said something but just bit my tounge. who ever the manager is needs to have a serous talk with them I was appalled on how much venom these girls were sptting out. my husband compared them to a pit of snakes. I feel bad for the other person who has to deal with this girls. I don't know who you are sweetie but if you ever see this I want you to ask you to get out of there now! look for another job. and management. please talk to these two instigators that is what they seem to be. I don't know their names but one has purple hair and the other is a heavier set girl. my husband and I left with a very bad taste of the employees in the morning.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Hi Sarah, Thank you for the great review! We work really hard on our customer service, make sure our amenities are above the standards, and our technology modern with the times. The majority of our staff have worked at the property for many years, are very loyal, with a single turnover occurring maybe every 3 years. With that said, the turmoil and backstabbing you describe was a disappointment and came as a huge surprise. Unfortunately, I can not think of an employee of mine that works at this property with purple hair? Regardless, any employee speaking of another employee or anyone else for that matter, will not be tolerated. I wish this would have been addressed with me at the time, but thank you for letting me know. If you would please contact me to discuss further, I would love to talk to you! My number is 307-322-4070, and my name is Suzi - GM. Have a great summer, hope you stay with us again soon!

"Recommend this hotel to all"

5
05/06/2017

We really enjoyed our stay in Wheatland. Very nice friendly staff & very clean. Breakfast bar was well stocked & provided quite an assortment of things to eat. Your competitors in the big cities could learn some country style manners from your staff in Wheatland & Sydney Nebraska. Highly recommend both hotels.

"Nice staff, clean rooms, great breakfast, easy internet"

5
01/06/2017

We were traveling across Wyoming and returning to Colorado and decided to stop in middle of night instead of driving straight through. Such a nice staff in middle of the night, clean rooms, great breakfast the next morning and GM was friendly and helpful.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! We are thrilled you made it home safely, and if you are ever out this way again, please come back and see us :) Suzi

"A pleasant surprise."

5
29/05/2017

My wife and I were driving towards the USA west coast and as it was getting late, we drove into the next town, Wheatland, for an overnight stay. Even though the town is a speck on the map, the reception we received was better than most of the larger hotels we have used. We received a lovely gift on check in, had a very comfortable room and had a great meal at a Mexican restaurant next door. Thank you very much for a very comfortable stay in your lovely motel.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Hi Peter, Thank you for staying with us! I enjoyed speaking to you and your wife at breakfast. Have a safe trip and if you ever come back this direction, please stay with us again! Thank you for the kind review. Suzi

"Baseball tourney"

3
29/05/2017

Old hotel friendly staff. The room next to us had horrible smell to it only know that as it was our friends staying there. Our boys on baseball team stayed at Hotel down street... wishing we would have stayed there instead even with the noise

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
I am glad you chose to stay with us, however, I apologize for any inconveniences. We enjoyed hosting your baseball teams, and hope you consider us again. Thank you. Suzi

"Very good downhome motel"

4
28/05/2017

Stayed here for couple nights. Convenient and close to I-25. Safeway and eateries up and down the street within minutes of driving. Check in and out was friendly and efficient and came with a free basket of 2 bottle water, some snacks and fruits. Bed comfy. Shower strong and hot. WiFi is free and good throughout. Breakfast came with lodging and quite a few choice. Will not leave you hungry. Walls a little thin, so you can hear people outside, next door or above. Other than that, it's a good decent choice for this small town.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for staying with us! We make every effort to ensure that your experience with us is excellent. Our property may be 40 years old, but what makes the difference is our hospitality. It isn't just a word with our staff, but a lifestyle. Please come back and see us! Suzi

"Best Western Torchlite, Wheatland, Wyoming"

5
29/04/2017

The entire Front Desk Staff went out of their way to make every aspect of my stay pleasant. From the welcome basket when I first arrived, signing me up for Best Western points, to checkout. Everyone was polite, professional, and willing to help resolve any issues or concerns. I would like to point out that the Hotel was extremely busy due to the Outage at the Power Plant. had the pleasure of meeting and speaking with the General Manager, Suzanne Cozad, CHA. I would like to compliment Ms. Cozad on recruiting, and retaining her employees. A special thank you Gloria, a 20 plus year member of the Hospitality Team, Gloria went above and beyond to make everyone's stay as pleasant as possible.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for recognizing our team efforts! Our team has been together for years and decades. We know how to work together and compliment each others talents. Our team enjoyed serving you, and facilitating a positive experience. Please come back and see us soon! Suzi

"Always like home"

5
22/04/2017

Staying at the Torchlite is almost as Welcoming as being home, the staff is always helpful and friendly. Everyone treats you like family, even if you only stay for a short time. All together a very pleasant experience.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Wow! That is exactly what our DREAM is for our guests...making their stay as enjoyable as being at home! Thank you for staying with us, and please come see us again soon. Suzi

"More than you expect"

5
27/03/2017

My wife and I were doing leisure travel and on the way home we decided to drive until we found a place to stop. It was by chance we stayed at the Wheatland, WY Best Western, but the service and staff made it a very enjoyable visit. They care and they show it in everything they do, this is a little gem that you shouldn't miss. The price is only surpassed by the staff.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Hi Robert, Thank you for staying with us, and thank you for the kind description! Our staff have worked here for many years, and are really good at accommodating each and every guest to their specific needs. Please come back and see us! Suzi

"Excellent service and sleep"

5
04/03/2017

Trip Advisor reviews tell a story of a good place to stay and I also agree. Breakfast was good. If you closely there are tons of options for everyone. The room was nice and tons of channels on their tv. Excellent mexican restaurant next door.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
Thank you for your review of the Torchlite. We are so pleased that you enjoyed our facility and amenities. Please come back soon and see us!! Suzi

"Very Friendly and Accomodating Staff"

5
08/01/2017

This is a way a motel should be run! A rarity these days. Anyway the staff can help you they will. We were on our way home to Casper after purchasing a 35 foot travel trailer in Colorado. The roads became nasty so decided to stay at the Torchlite. I had looked on the internet before leaving home for motels, in case we had to stop along the way. We like Best Westerns so I saw The Torchlite in Wheatland and they had RV parking. When we arrived the maintenance man was plowing the parking lot. He plowed a spot specifically for us in the RV parking area and then later even asked us if he could help us with our luggage. It was below zero outside and the maintenance man loaned us a long extension cord to hook up our pickup's block heater to the parking lot's front porch lamp. He also plowed a trail to the restaurant next door for us. Incredible customer service! Suzanne, the owner and manager, is the ultimate hostess. Gave us a welcoming fruit basket upon our arrival. She is the second generation to own this motel. She said she is keeping up with her father's traditions of customer service. She is doing a wonderful job. As with any 40 year old property the room was a trifle outdated but was very clean and comfortable. AND it was warm when we stepped into it! I have done housekeeping in many motels over the years so I look for certain things. This motel is CLEAN! The breakfast was good. Many extras like the little omelets with cheese. My husband and I would definitely stay there again and we would absolutely recommend it.

SUZANNE C, General Manager at Best Western Torchlite, responded to this review
It was a pleasure speaking with you, and having breakfast! I hope you come back and see us soon! Your new RV was beautiful and you are always welcome here. We are renovating our rooms, and would like for you to experience modern rooms and experiences in our grand old lady. Thank you for all the kind things you had to say about our staff. Everyone here works very hard, and makes customer service their top priority. Suzi

"Not a good idea"

1
26/12/2016

Keep driving north or south. Your back and pocketbook will thank you. I wish I would have known how bad flags beds were. I would highly recommend this to my competition! Happy sleeping. You'all likely feel better if you sleep in your car or on the floor. I hope my competition stays here. Who calls you three times after check in at 10:30 pm to see if your room is okay? When you likely already know the answer? Seriously I have stayed at the holiday inn properties north and south of here and I will do it again given the choice.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
We are so sorry you didn't enjoy your stay. I am surprised you didn't like your bed because all of our mattresses and beds were installed brand new in October 2016. We call our customers 1 time after check-in, approximately 10 to 15 minutes afterwards allowing you an opportunity to look over the room and let us know if there are any issues. However, we are proactive and call you to make sure, not wait until later to hear of something that could have been fixed right away. The only reason that you would have received more than 1 phone call, would be if the front office clerk could not reach you to check on your room. I have never had a complaint like this before, but find that the majority of our guests (99.9%) like this type of hospitality. We would hope that you would attempt to stay with us again, but if you don't, we wish you the best of luck at another property. Happy Holidays, Suzi

"Nice place. "

5
18/12/2016

Needed a place to stop for the night on a recent trip. Ended up here. Older Motel that could use some upgrades but overall comfortable and clean. Front desk called shortly after arrival to ensure we were satisfied with the room. Decent breakfast in the morning with plenty of options. Close to I-25 but with room fan (I always bring a portable fan as well) on I didn't notice any noise.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us! We are in the process of upgrading our property, and make all necessary accommodations for modern technology and expectations. Please come back and see us! Suzi

"Don't judge a book by its cover!!"

5
25/11/2016

Staff are Absolutely wonderful!! I work where customer service is very important I am always looking and listening. The staff did a great job with that. I definitely recommend this place to everyone. Peaceful, relaxing, the best part It was clean!! Don't judge by outside appearance. Well done Best Western Torchlite.

"An older motel, ready for replacement"

3
10/11/2016

We always look for BW when traveling. This is an older motel & the manager has plans for a new property. The manager is a very friendly lady, giving a welcome gift & always ready to fix anything wrong.

"Informal information."

5
29/10/2016

This is suppose to be an informative review and not something that becomes a task or requirement in order to provide you something with which to evaluate the staff of the franchise. I fail to see how you are encouraging people to do so when you place requirements to complete certain sections with minimum requirements.

"Old school but good"

5
19/09/2016

I had forgotten how nice it is to be able to pull up to your door and unload. The room had been nicely redone and was very comfortable. Great beds. We were given a gift basket at check-in that contained water, fruit, granola bar and other goodies. What a surprise and a nice thought! The staff was very friendly and helpful. You might want to request a room on the east end which would be farther away from the highway noise. It wasn't too bad though.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
I apologize for any highway noise you may have encountered. Thank you for staying with us, we are glad you enjoyed your "old school" stay, and we look forward to your return! :) Safe travels! Suzi

"Family Vacation"

4
15/09/2016

We just needed a place near Glendoe State Park and the Torchlite was great, easy to find, great people and clean quality stay. Breakfast food was tremendous but lobby is tight, not a lot of seating. The Pizza Hut next door was also super convenient.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
We are glad you stayed with us and enjoyed your visit. Our hotel location is perfect for people who like to go to the reservoirs or traveling on to other destinations. We are conveniently right off I-25. Next time you come back and visit us, we will have a larger breakfast area, but will always have the highest quality breakfast with the most options in the area! Suzi

"Welcoming experience"

5
12/09/2016

Upon checking in, the desk clerk greeted us with a gift basket of fruit, granola bar, muffin and mints. In room Kuerig with coffee/tea pods was a bonus. Fairly quiet rooms, great bed. Breakfast was sufficient.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us, and we are thrilled you enjoyed your stay! Please come back and see us! Suzi

"Very comfortable with awesome service "

5
19/08/2016

I would highly recommend this place. Nice and clean rooms with updated decor. Entire staff is very friendly and truly cares about guest comfort. They give you a welcome basket contains water and snacks. The GM/owner, Suzanne is just great. She went around the room at breakfast giving each guest her card in case they run into any problems while in WY.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us, and we were so happy to meet you! All of our guests are treated like diamond members within Best Western's caste system. We work hard to demonstrate why Best Western is a hotel chain worth joining. Please come see us again! My number which I provided is always available to you when you are coming through this way! Safe travels! Suzi

"Nice welcome!"

4
25/07/2016

Being platinum card holders were were given welcome gift, a plate with orange, Apple, two bottles of water, muffin, two chocolate mints, granola bar, one pack breadsticks, one crackers, knife, fork, wrapped up with ribbon and thank you card attached. We had stayed at a few Best western properties on this trip and their welcome gift was a small bottle of water and a granola bar. This place goes out of its way to welcome you there. The Window lock was not working so that was kind of a safety problem since we were on first floor, tv was too high up. Not enough outlets in room, there was out door pool on property and there was a Pizza Hut across the parking lot.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you so much for staying with us, and we were glad you enjoyed our staff and facilities. We apologize for the TV being to high in the room, and as soon as we found our about the latch, we replaced it immediately. We are auditing all window locks in every room, to make sure this never happens again. Please come back and see us soon! Have safe travels this summer, Suzi

"Customer Friendly"

5
15/07/2016

thoughtful staff and very clean room. They even gave us a "Welcome Gift Basket" with water and fruit and little snacks. I would recommend highly staying here. The breakfast buffet was good and stayed open to accommodate us.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you so much for staying with us, and we happy you enjoyed your room. We understand people are traveling far from home, and in Wyoming, there are lots of small towns and not many restaurants to choose from. That is why we provide a breakfast that has so many choices, while providing quality. We also make it a point to keep breakfast going because some guests do not arrive until early hours in the morning, and need time to sleep without having to get up really early to eat. Please come see us again, and have safe travels this summer! Suzi

"Small Town Motel is a real Gem!"

5
03/07/2016

We were pleasantly surprised by the welcome basket and personal note from the owner and staff at this clean, friendly, and comfortable motel. The breakfast was Real Food, and served up with a smile. The pool was clean and perfect. We will stay again, if we have the pleasure of travelling through eastern Wyoming! Thanks to Bev, for making us feel so welcome when we arrived!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you so much for staying with us, and we are so glad that you enjoyed our breakfast and pool!! Next time you come through, please ask for Suzi. I try to meet and greet all of the guests in the morning by sharing breakfast and trying to get to know everyone. We have been so busy that it has been hard to talk to everyone. Thank you again, and have safe travels! Suzi

"Nice Pet Friendly Hotel"

4
27/06/2016

Older facility, but very clean. Staff was great. Try the waffles at breakfast. Fill up the cup, put it in and leave it alone. Decent value all in all. Rooms are clean and well stocked. Hotel is pet friendly with designated rooms for that function. Good access to highway, good access to restaurants. We selected Mexican restaurant walking through parking lot. Did not partake in swimming pool but looked decent.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Bill! Thank you so much for staying with us, and I hope if you are traveling this way again, you come back and see us. My name is Suzi, and I would love to make your acquaintance. My card is available at the front desk, and it has my business cell. All my guests have access to me 24/7/365, and I will do my absolute best to address any inquiry in a timely manner with successful results. It is so funny about the waffles, they can be tricky! Have a wonderful summer, and be safe traveling. Suzi - GM

"Great Experience - Would Recommend"

5
18/06/2016

This motel is well managed. The staff was very organized, polite, and courteous. The motel fully met my expectations. It was comfortable, clean, and quiet. Making reservations, checking in, and checking out was a breeze. I had no problems and will stay there again when I require a motel in the area.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Richard, Thank you for staying at our property, and thank you for your compliments. We strive to create the best experience possible. Our staff is very friendly, enjoys the company and supports one another, which promotes great morale. We are glad to hear that you will be back in the near future. Looking forward to it. Next time you are hear, please ask for Suzi, I would to enjoy to say hello. Suzi GM

"on our way"

4
14/06/2016

on our way to Mt. Rushmore. This seemed to be a good stop ,coming from Denver.we went on thro Neb. The rooms are small, and but pretty handy. there are steps from the room to the parking lot that could cause trouble, if not careful it is an old motel in a small town, but there are 2 rest. nearby.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us! If you are ever back this way and there is anything we can do to provide you the best experience possible, please let us know. My card is available at the front desk with my personal business cell available 24/7/365. Suzi GM

"Great place!"

5
13/06/2016

Room was very nice - so was breakfast. The only restaurant I saw nearby was Pizza Hut. Loved the little goody basket - a nice treat after a long day. Breakfast room was a tad small. The only downside (for me) was that there were a couple steps to get into my 1st floor room.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us! We are expanding the breakfast room and putting in new restrooms in the lobby. The log cabin looking building 50 yards away from us is a Guadalajara restaurant. We have menus in all the rooms, but our front office ladies were suppose to let you know which restaurants were available and locations. I apologize and will make sure this is corrected. We have a ramp access point on the end of each wing for no-step accessibility, but maybe we need to provide better. Thank you for all of these ideas for me to improve our property. Please com back and see us! Suzi GM

"Kim Wagner"

4
12/06/2016

We were on our way back from Denver, had planned a one day trip. But was to tired to travel home, stayed here, room was very clean, breakfast was great and service was outstanding, we enjoyed our stay.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you, Kim for staying with us! We take a lot of pride in everything you complimented us for. It was a pleasure having you here, and please come back and see us! Suzi GM

"Great Hotel"

5
29/04/2016

Although this is an older smaller hotel, it's staff is very pleasant and caring. The price did go up a bit but its because the owner's are builing a new hotel with a water park right next to this one and I believe it will go over very well. The accomodations they have at this hotel are great for what they do offer. I'd stay here as long as I can get a spot!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Angelina, Being from Rapid City, you understand the demands of implementing a project of this caliber and type in a growing economy! We are operating at full occupancy most of the spring and summer, so if you are coming back this way please call my cell number that I provided you and I will do my best to get you a room. Cancellations do come up, and if there is availability, I will do my best to take care of you. Thank you for staying at our property, and we look forward to your return! Suzi

"Best Breakfast"

5
07/04/2016

This is a very nice motel. We were given a basket of goodies when checking in and it has one of the best breakfasts we have had a hotel, wide variety of food to select from. Nice rooms and nice staff. We would stay again if in the area.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi RNmom, We are rated for having one of the best breakfast across the Best Western franchises. We are so glad you enjoyed your visit, and we hope you come back and see us. Thank you! Suzi

"Nice Motel"

4
05/04/2016

The staff at the Best Western in Wheatland, WY go out of their way to make sure you are comfortable. Once you have been assigned your room, the staff will call just to make sure your room is acceptable and meets your standards. I appreciate the staff at this Best Western Motel. I would recommend this Motel to anyone that is traveling in the area, to stop by and check out the Best Western Torchlite Motel. The stay if comfortable and the staff is truly friendly.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Mark, Thank you for staying with us! We always want to make sure that our guests are happy with there rooms. You all spend good money to be with us, and it is apart of our values here at the Torchlite to make sure we meet your expectations to the best of our ability. As much as we want our rooms prepared exactly the same in each room, sometimes that doesn't happen, but we still strive for perfection each and every time. Suzi

"Awesome stay"

5
19/03/2016

We stayed only one night, but would have stayed longer! The staff was amazing, the little snack pack they gave when we arrived was great the fresh baked cookies when we arrive was tummies! Room was clean and comfortable. The free breakfast was really tasty and and a lot to choose from.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hello Amtracker101 :) We are so pleased to hear you enjoyed your stay with us. Our breakfast is one of our highlights at the property. Our breakfast is actually rated among the top for Best Western properties across the United States. Wyoming is a long place from home for most people, and we try to think of creative ways to extend a "Home" environment for anyone passing through. We hope you come back and visit us! Suzi

"Impressed "

5
15/03/2016

I tend to be a bit of a hotel snob and was apprehensive but I LOVE it here! The staff is super sweet, we got a gift basket, the room is very clean, fresh baked cookies at the office, comfy bed, quiet, easy access to the hwy, feels like home. I am beyond pleased!!!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Tonyah, We are so pleased to hear that you were pleasantly surprised. Yes, our property has an outdated frame, but we are working hard on keeping everything updated, and our rooms are being renovated as we speak. We are planning on building a new Best Western behind us, so please come back and visit. Suzi

"Rich Review"

3
10/03/2016

Its a good place to stay with a great caring staff that took great care of me as a guest. This is a good place to stay. a little pricey for the quality of the rooms. overall happy with the service and the staff

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Richard, Thank you for staying with us! We are so glad to hear you enjoyed your visit, and we hope you come back soon. We are renovating the rooms and they should be complete by the end of April or May. Suzi

"Awesome"

5
22/02/2016

Awesome service and great personal care We arrived late and was given a gift basket and also offered refreshments. The lady also told us where we could eat and how to get there. The employee was very informative and helpful...

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Ralph! We are so happy and pleased that you enjoyed your stay with us. We are known for our customer service, which we label as "old-fashioned hospitality". Robots do not work here! :) If you are ever traveling this way again, please stay with us; If not, stop in for a cup of coffee, the treat of the day, and lets visit! Safe travels, Suzi

"Rating"

5
25/12/2015

This Best Western is a great place to stay. The employees are very friendly and caring. The rooms are very clean and the beds are comfortable. The breakfast is very good with every type of breakfast items that you would expect from Best Western.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Wayne, Thank you for your 5-Star bubble Rating! Our guests and staff are our top priority, which creates a great harmonious environment. We work very hard at providing upscale service in a more remote area exceeding corporate standards with many breakfast choices and old fashioned hospitality. Thank you for staying with us, and we hope to see you again soon! Suzi - GM

"IDK"

3
21/12/2015

Overall this hotel matches most. The housekeeping was fair condition except for the cob webs in the corner and the uncleaned coffee pot. I would stay here agin if needed but most likely would go to the Super 8 first considering the price versus the over all experience

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Steven, It was a pleasure having you stay with us, and thank you for your honest review. I would like the opportunity to earn your business back in the future if you are ever coming back this way. I provide my business cellphone to all customers and is available 24/7/365; Please ask front desk when you call or stop back by. We pride ourselves on offering customers responsive, competent, and excellent service. We work tirelessly to ensure complete satisfaction, and if given a second chance, we will make sure your "price verse overall experience" is met with satisfaction. I guarantee it! Thank you, and happy holidays. Suzi-GM

"Poor Cutomer Sevice and Flies"

1
30/11/2015

Unfortunately this hotel did have flies even in the cold weather. When I went to the front desk with my coworker, the front office staff offered us a can of bug spray. My coworker was told to spray her air conditioner unit. I also experienced several flies in my room, but not to the same extent. My room was also poorly cleaned, the sink area had visible dirt.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Dear Customer, I am sorry to hear that you experienced flies in your room, as with your business associate who also posted below. I am also very surprised you experienced poor customer service, because we are known for our GREAT customer service. I will reiterate the process as I did with your business associate below: Anytime a guest has an unpleasant experience, it usually is expressed to the front desk and recorded, and if they cannot fix the issue, it is reported to the General Manager and recorded. This issue was never reported to either the front desk or General Manager because there is no record of this incident anywhere. It would never be acceptable to hand someone a can of bug spray to fix the problem. This is a respected branded franchise with a lot of history of "old fashioned hospitality" and superior customer care. We cannot have a fly problem for several reasons: 1) It has been very cold here with freezing rains and snow, 2) We have the best housekeeping crew in the area, 3) We have Orkin come to our property once a month whether we need their service or not. 4) every room is double-checked after housekeeping has cleaned them, 5) our front desk calls every customer 15 minutes after arrival to check on their room. In the future with any property you stay at, please give the property an opportunity to remedy the problem while you are there, in person. Safe travels, happy holidays.

"Gross."

1
27/11/2015

I was on business with another recent poster and can verify that there was, in fact, and issue with flies. Management seems to think that this is ludicrous (which it most certainly is), but it definitely happened. We spoke to Deb, the front desk manager, to see what could be done to rectify the situation. Unfortunately, a can of bug spray does not a solution create. Our company travel agency also called and spoke to several people, including Deb, regarding the situation.

"Mass amounts of flies and unconcerned staff"

1
24/11/2015

I unfortunately had to stay at this hotel while on business in Wyoming. The room itself was what was expected from a motel-style set up; aka, it was trying to be clean but actually wasn't. The computer system was down upon arrival so I had to wait until it was up and running before I was actually able to pay. The worst part was the flies. At least 50 flies were buzzing around my room, their carcasses falling on the floor as I killed them. Pretty certain there were maggots in the air conditioning unit (the front desk manager agreed with this hypothesis) causing an incessant stream of them entering my room. I was actually with two other colleagues in two separate rooms who also had flies. When I went to the front desk with my friend to request another room, the lady at the front said that they only had smoking rooms available, then proceeded to give me an enormous can of insect spray. That pretty much sums up the entire experience. I'm disgusted.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Christina, I am so sorry to hear that you had an unpleasant experience. Anytime a guest has an unpleasant experience, it usually is expressed to the front desk and recorded, and if they cannot fix the issue, it is reported to the General Manager and recorded. This issue was never reported to either the front desk or General Manager because there is no record of this incident anywhere. It would never be acceptable to hand someone a can of bug spray to fix the problem. This is a respected branded franchise with a lot of history of "old fashioned hospitality" and superior customer care. We cannot have a fly problem for several reasons: 1) It has been very cold here with freezing rains and snow, 2) We have the best housekeeping crew in the area, 3) We have Orkin come to our property once a month whether we need their service or not. 4) every room is double-checked after housekeeping has cleaned them, 5) our front desk calls every customer 15 minutes after arrival to check on their room 6) you can see from the responses of other guests below that this is an inconsistent incident based upon other guest experiences with us. If this incident is at all true, and if you decide to stay with us again, please let us make your next experience positive and memorable. Suzi

"Extremely nice and helpful"

5
22/11/2015

We were in an accident on I 25 and were taken here from the hospital by ambulance. The front desk clerks at night and in the morning were extremely kind and helpful!! The rooms were clean and the bed comfortable. They were giving goodie baskets to all that checked in! Very happy we pick to go here!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Ann, We were so sorry about your unfortunate accident. It was a pleasure having you at the hotel, and our staff gives nothing but 100% to our guests no matter the situation. I hope you made it home safely, and if you are ever back this way, please stop in and say hello to everyone. Happy Thanksgiving! Suzi

"Plesantly surprised"

4
12/11/2015

Staying here tonight because I have business in a town nearby tomorrow morning (the town I'm going to doesn't have a hotel), and I must say that I'm plesantly surprised by the Best Western Torchlite Inn. Upon checking in, I was handed a cute little welcome basket as a "thank you" for choosing to stay at their hotel. I was also invited to enjoy tea and cookies in the lobby. The rooms are clean and have fridges and microwaves, etc. About an hour after checking in, the front desk called to check in and make sure everything in my room was ok. I was really impressed by that! So, if you happen to find yourself in Wheatland and need a place to stay for the night, pick this place over the Super 8 - you'll be glad you did! Follow my travel blog at bylandandsea.me!!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Hi Jenn, Wow, what a compliment coming from someone that travels all over the place! We are so glad to hear that your experience was welcoming and caring. We take pride in our "old fashioned" hospitality where people care for one another. Thank you so much for your compliments, and the next time you are in town, please stop by and ask for Suzi. I would love to have breakfast with you or enjoy a cup of coffee. See you soon! Suzi

"CLEAN AND COMFORTABLE"

4
31/10/2015

All we needed. This property is not special, but it all you need. What makes it really exceptional is the caring attitude of the staff. From check in to check out. The breakfast gal too! Don't miss the Mexican restaurant next door!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
We are sorry you did not think the property was special, but are glad you had the opportunity to experience the attitude and moral of our staff. We try hard to be the home away from home, and are currently renovating our rooms and exterior. Please try us again in the future and maybe we will change your mind on the hotel becoming "special". Thank you for choosing Best Western! Suzi

"Not bad"

4
29/10/2015

Pricey for the town, clean, nice, little to close to the interstate for noise, rooms are clean. Staff is friendly, breakfast was a good choice. Now when it comes to the Bed, I would want another choice. Mine seem a bit to hard for quality sleep.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
We are glad you enjoyed your stay, and sorry your bed did not meet your satisfaction. If at any time you are not satisfied with your bed or any of our amenities, if you inquire, we can either attempt at getting you a different mattress or letting you try another room if available. Thank you for choosing the Best Western Torchlite! Hope to see you again soon Suzi

"Nice stay"

4
20/10/2015

Older hotel but well kept. Clean and comfy rooms. The gift basket is a nice touch. There is some construction going on but it was quiet. Staff were friendly and polite. Breakfast looked good but we didn't eat. really enjoyed the Kuerig in the room!

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
Thank you for staying with us, we are thrilled you enjoyed your stay! Please come back and see us again soon :) Suzi

"unplanned"

5
20/10/2015

We didn't plan on staying in town as long as we did. Car troubles kept us there. The people at the hotel made it a pleasant stay. Expessed what was going on and they did everything they could tomake it as painless as possible. With extra late check-out and their understanding. Will definitely be going back.

SUZANNE C, General Manager at BEST WESTERN Torchlite, responded to this review
We apologize for any inconveniences that came up, and always attempt to make every effort to satisfy a guest inquiry. I am glad the Torchlite staff made the efforts to allow for your second chance. We look forward to seeing you again in the future, and thank you for choosing the Best Western Torchlite! Suzi

"Great for Fall Fun"

5
16/10/2015

A great place too meet for running around south eastern Wyoming for a week plus hunting, fishing and seeing the sites . Close to old Fort Laramie and mountain areas such as Laramie Peak , Morton Pass, and the Greyrocks Lakes area.

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Thank you for staying with us! We always welcome our hunters and enjoy listening to the wild stories that take place due to weather and other conditional changes. Wheatland is a great central location for hunters between the mountain range and the plains. We hope to see you back again, and thank you for staying at the Best Western Torchlite. Suzi

"Great place in Wheatland, WY"

5
26/09/2015

This is an older facility that is being nicely upgraded. The manager bends over backwards to make guests feel at home. We were given a gift bag at check in, containing water, fruit, a granola bar, candy, crackers and cutlery. Very nice touch. Breakfast had a great many choices and was kept hot and fresh. The town is clean and cute. It was a positive experience all around.

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Thank you for staying with us!! I love to come have breakfast with our guests and visit about a variety of topics. It allows the guest and I, an opportunity to talk about how their night was, inquiries about the property, the Best Western franchise, or just to visit about the trip/adventure they are on. Whatever the case may be, meeting the guest establishes a longterm relationship for me. I never forget a face and remember most names, so the next time you visit you will be at your home away from home. Please come back soon! Suzi

"Hospitality at its best"

5
19/09/2015

We stopped at the Best Western in Wheatville on our way from the Black Hills to Boulder - upon arrival we were presented with a gift basket with snacks, and the owner called to check in on us when we were settled in our room for about a half an hour. We went to the Mexican restaurant across the way for dinner (two minute walk) and it was so good - delicious food and reasonable prices. We got a ground floor room with two queen beds - everyone slept soundly - the room was clean, quiet, and cool. Breakfast was super! A huge selection, and they even rustled up a high chair for my daughter. We would stay here again in a heartbeat.

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Hi Megan!! I enjoyed visiting with you, and your daughter was such a sweetheart! Our staff absolutely enjoyed your family, and would love it if you came out again and stayed with us. We are glad to hear that you enjoyed your basket, and that the room was an excellent experience. :) Suzi

"Very Nice"

4
19/09/2015

Visiting while on the way to visit Ft Laramie. There are not too many choices around the area, but this was a very nice find. The property is a bit older, but well taken care of. The rooms are a bit dated, but clean and comfortable. Beds very good. What makes this motel stand out is the friendly staff. Some of the nicest people we've met in quite a while. They also provide a gift basket to their guests!! Wow, you only see that in fancy hotels-----if even then! If you visit, which I would recommend, please know that the outside of the buildiing doesn't look as nice as the rooms on the inside. I would supose that the harsh Wyoming winters take their toll. Very Nice

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Hi! Thank you for your wonderful comment and feedback. Each and every guest that comes to our property is welcomed as a Best Western "Diamond" status guest. We believe our baskets help our family and friends feel a comfortable extension of home with nutritious, salty and sweet snacks. Our staff is always pleasant and willing to help in any way possible. Look forward to seeing you next time! Suzi

"Good hotel near to highway"

3
18/09/2015

We stayed here for a night while doing cross country road trip. Checked in late and got impressed receiving welcome kit containing water, fruits and snacks. We felt that the building is little old but good enough for stay a few nights. Breakfast was good and staff was very friendly and helpful.

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Thank you for staying at our hotel! Yes, our hotel is older but so is our "old fashioned" hospitality. We never leave guests with a corporate feeling, but rather a feeling of comfort as an extension of our family and home environment. Suzi

"Good standard BW quality"

4
13/09/2015

This is a perfect place to stay the night when travelling through the plains. There is nothing much to see in Wheatland but the hotel is very nice. The rooms are of the good standard BW quality with a nice Keurig machine for some good coffee. On arriving there was a gift basket in the room with some water and snacks. Nice! The pool was very nice as well. The breakfast room was pretty small but had everything we needed.

SUZANNE C, General Manager at BEST WESTERN Torchlite Motor Inn, responded to this review
Thank you for staying with us! It is such a pleasure to meet people from different places, and share stories as we did over breakfast. Please come back and see us the next time you are out this way! Safe travels :) Suzi