Best Western West Lebanon- Hanover Hotel, West Lebanon

Spent two nights at Best Western West Lebanon- Hanover Hotel. Beds are wonderfully comfortable and room clean. Great selection of hot and cold breakfast foods. Hotel is beautifully situated and it was nice and quiet there!

I stayed at this hotel before as well. The sevice was exceptional as last time. I had a wonderful experience. Would definitely send a friend there and recommend this hotel to anyone! Alex, a front desk stuff member was delightful and eager to help! He was great! He went above and beyond to make my stay comfortable. Please give Alex your staff member awards!!

The hotel was clean, well maintained with nice, updated rooms. The staff were all friendly and helpful. The continental breakfast was on par with other hotels. They offered a nice selection of breakfast foods and it was very clean. Excellent coffee! Nice stay overall.

Clean, comfortable, updated rooms and lobby, great customer service. Alex was especially good providing great follow up for any requests we made. Will definitely stay there again next time I'm in town.

Great stay while we visited our daughter at college. Rooms are updated and clean, good quality towels, bed comfy with reading lights on both sides. Quiet with a view of trees on all sides of hotel. Breakfast station included scrambled eggs, sausage, a pancake machine plus the usual cold cereals, little yogurts, instant oatmeal, bread for tiasting etc. Love that there is an on-site washer and dryer for guests! Would definitely stay here again.

I was very disappointed in the breakfast choices. I tried to make an egg, sausage, muffin but it wasn't that tasty. I'm a huge coffee drinker and usually am not very fussy about the coffee but the coffee at the hotel was undrinkable.

Super nice and clean rooms. Rooms were updated nicely and bed was more comfortable than other hotels. Staff was very prompt in helping me with whatever i needed. Simple breakfast setup was thoroughly appreciated. Workout area was clean and private.

It is a nice hotel ! Our plans changed and we needed a place to stay. And that was amazing ! Clean room, hot and delicious breakfast, Front desk manager was helpfull We 'll stay there again. Just off the highway

Rooms are dirty. Hallways are dirty. Loud, drunk guests with unruly kids and front desk did nothing to address it after complaining. This behavior went until 1 am. Breakfast was fine. Will not be back.

Anish Patel, General Manager at Best Western West Lebanon- Hanover Hotel, responded to this review
Dear Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. Best Regards, Anish

Nice place for business stay, very clean and very nice employees. I have always had great experience with the Best Western Brand. If I am in the area again I will definitely stay again. Also has a very safe secure environment.

Rooms were not ready after checking in after 4 pm, Rooms where dirty and not cleaned, smelled, dirty towels and beer bottles and sheets smelled like spoiled milk. I would never book room at this hotel

We stayed at the hotel for several days while enjoying skiing nearby. The location was very easy to find, off i89. We did not notice any noise during the night. When we left it was on the morning of a major snow storm, the parking lot and the access road had not been cleaned. The hotel was very clean and the room well equipped. We particularly liked how quiet the heater ran despite the extremely cold temps outside. There was no room cleaning due to COVID and you were told to leave the garbage out. To get amenities you could ask the front desk. We found this process cumbersome. The couple of times we asked for shampoo or soap it seemed to take a long time to get any, and we always had to ask for more. To our surprise, there was no safe in the room (to be fair, one was not advertised either, but it has been so long since we stayed in a room without one that we forgot to check). There was also some confusion in the breakfast area. Flyers throughout the hotel noted that breakfast was "grab and go". Yet some people were eating there anyway. I guess the "grab" referred to the fact that eggs and sausage were not heated (they were in the fridge). The pancake machine also was out of order for all but one morning. Overall, a pleasant stay that could have been even better.

Always clean, rooms are comfortable, front desk staff remembers us. Would like to see more of a breakfast selection, like back in August. May sound like a small thing, but we especially appreciate king-size pillows on the king-size bed.

Great hotel! Modern rooms with great decor. Staff was extremely helpful, friendly and knowledgeable about the local area. Jennifer at the front desk gave me some great suggestions of places to visit in the area.

This hotel is pleasant, clean, quiet, and well-located with respect to Interstates and the airport. Even the free breakfast was good. Unfortunately the beds were terrible. In our room, both of the queen beds were saggy and worn down on the side facing the nightstand/telephone. I spent most of the night sliding downhill toward the saggy side, and did not get the best night's sleep. And a good night's sleep is the main thing I want from a hotel! Management needs to break down and buy some new mattresses, or at least flip over the old mattresses. I would not stay at this hotel again unless I called ahead and verified the mattresses were replaced.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. Thank you for sharing your experience and comments pertaining to our Hotel's Location, Cleanliness and breakfast. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the Beds and Mattresses. The whole hotel has been recently renovated and we replaced all the furniture, beds, mattresses, lightings, and other fixtures before COVID starts in 2020 and open as a Best Western. May be the room that assigned to you has some issues with Mattresses and We will look into this matter closely. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Anish P

I judge a good motel by my first impression when I walk into the lobby and this motel didn't disappoint. The receptionist greeted us as soon as we walked in - she was cheerful and polite. The lobby was very modern and laid out well. My room and bathroom were very clean and modern looking. I would highly recommend this motel.

The employees at the hotel are always very helpful thank you very much to the general manager for being so considerate. The breakfast choices and food were wonderful thank you for having tea and coffee and water out all day. I enjoyed your outdoor pool

On pay with the Best Western Brand. Convenient location near airport. Totally inflexible to my request to remain an additional hour. Didn't care, got a firm "no". Marriott works with us on this issue since we are a flight crew and rest is important. We won't be back.

A wonderful facility near air and land transportation Easy to get to with plenty of parking. Pleasant outdoor surroundings. Rooms open, comfortable and spacious. Breakfast both warm and cold with clean facilities. Caring desk staff giving willing assistance.

The hotel has a small out door pool it felt cramped with seven people in it. They had a filling breakfast with good options, The room had hair everywhere in the bathroom and a heavy layer of dust build up in corners with mildew at the bottom of the shower curtain.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We spent one night here. It was tucked away down a road, but had a lot of shopping and food options close by. The front desk person seemed bored. The first thing I noticed in the room was that the bathroom floor looked a little dirty. The shower floor was also dirty looking. The bed was comfortable. There was a chair with an ottoman which had wheels which was cool. The unidentified bright orange (flaming hot Cheetos?) on the arm of the chair was not so cool. The mini fridge was quite large. They had a grab and go breakfast. Overall, it could have used a little more housekeeping, but I did get a good night's sleep.

The bed, the bed, the bed. It's all about the bed! And the pillows! The room was lovely, no problems. I hope the breakfast area will be open soon, not a fan of eating on-the-run. Also, the "business" area - turn the computer screens around, or do something to shield them from anyone walking by.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank You so much for your wonderful review! We are really happy that you had enjoyed your stay with us at our establishment. As a customer service employees, there's no better feeling than knowing that our amazing guests notice our hard work and effort that goes into making each guest stay as memorable and as welcoming as possible. We take great pride in our work ethic and feel really appreciated when our guests experience it, makes us feel like our hard work did not go unnoticed. Thank You! We hope to see you soon! Sincerely

This motel used to be owned by another chain and we liked it then. If anything, it has been spruced up a bit since becoming a Best Western. It has tasteful, subdued decor, sort of like a Courtyard by Marriott. It has good beds for a modest motel, and we slept well. The HVAC unit worked well and wasn't too noisy despite being a below the window unit. The motel was fairly quiet, but then there was hardly anyone there in the middle of winter. The two chairs and table were quite small, more like dining room chairs than sitting chairs, and not comfortable for extended period. It's hard to work in this motel. The room is too small for that. It does have a large flatscreen TV with about 40 channels. The shower is hot, but low pressure. There is a decent select for the grab and go breakfast, including warm breakfast sandwiches. Unfortunately it closes at 9:30am, even on weekends, too early for me, so I missed it. This is basically an interstate motel for overnight sleeping, not much else.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank You for your great review! We are happy that you had enjoyed your stay with us and found our location to be suited for your needs. We hope that you enjoy your holidays and we hope to see you again! Sincerely

We had concerns with the cleanliness of the room. It looked like someone had blown their nose on the shower curtain, the bathroom floor had hair on it, the rug had not been vacuumed and there was potpourri looking stuff in the drawer. The phone also didnt work.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

My son had a serious leg surgery and is wheelchair bound. We got there in the dark and parked in the handicapped parking. As I pushed him 10 feet from the car, there was a deep rut I didn't see. The wheelchair fell into it and my son nearly went flying! That could have been bad!!! Why they have a rut cut out in handicapped parking is beyond me. If handicapped I wouldn't park there, use regular parking!

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear Guest, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. We hope you'll return to see how we continue to improve our service and hospitality. Sincerely, Anish

They have some outstanding people working there very friendly. Speedy check ins clean rooms, quiet location. Breakfast for now is a grab and go like any other place because of Covid. For the price and dynamic people working it's perfect

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
peterboutin, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

The bathroom was not very clean, not only did I clearly see hair without looking for anything. But there was what I believe to be throw up behind the toilet. I did report this to the Front desk. Clerk said she would mention to the boss.

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear Lynn V, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

The outside is kept up pretty good but they need to fire housekeeping! We had a hard time locating this facility to start with. It must have been a Choice Hotel at one time (I think the search was bringing it up as a Comfort Inn) and the GPS led us past the hotel and after turning around we figured it must now be a Best Western. There were several different things to rate it poorly. The outside pool door needs repaired. The staff does not stay at the desk often and we had to wait every time we needed something for them to come out of the back or in from outside smoking. The benches outside were always occupied with smokers (either workers or guests). I would recommend moving the benches away from the entrance so guests do not have to walk through smoke to get into the lobby. Our room needed vacuumed and there is no way they cleaned the bathroom. There was a dirty washcloth thrown over the shower curtain and hair in the shower and on the bathroom floor. If I would have noticed all the issues when we went in I would have asked for another room but we were really tired from traveling all day. The next morning we opened drawers to find a pack of peanut butter in one and a pair of underwear in another drawer!! The beds seemed to be clean (they were made so I'm hoping we didn't sleep in dirty sheets). Who knows! I wish we would have asked for our money back but we were on a time schedule when we arrived and left so we did not have time to deal with it.

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
jkcarter, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.

I was very impressed with this hotel. The rooms are on the smaller side but the beds are very comfortable, our room was very clean and had everything we needed. The staff were fantastic. Extremely friendly, helpful, professional, and taking appropriate COVID precautions, which I greatly appreciated having had a very unfortunate experience at another hotel in New Hampshire earlier in my trip. The location is very close to the main drag in town but set back a little so very quiet and peaceful. Would definitely recommend and will stay here next time I'm in the area.

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
SKellher, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western West Lebanon - Hanover Hotel hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

You can have mixed results when going to a chain hotel, and I have to be honest that I came in expecting low standards at this hotel. But I was very surprised. It was clean, quiet and really just a standard nice hotel that you feel clean and safe staying in, no matter how well you might know the area or not. The staff was helpful checking us in and out quickly. We felt that our belongings where safe and the car was in a well lit parking area. While the amenities are what you would expect, overall I would stay here again to do some site-seeing in this area.

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Hi Nate080411, Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

Very clean hotel, friendly and professional staff, nice clean outdoor pool. Located in a quiet area right outside of Vermont. Good for being closed to camping and tourist attractions. Prices are fair and includes complementary breakfast.

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
405ingay, Thank you so much for your kind comments and review regarding your most recent stay with us. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. On behalf of our entire staff of Best Western West Lebanon - Hanover Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Pros and cons. Pros- location off the main drag so quieter. Nice looking lobby but not that big. Still managed to serve individual hot breakfast sandwich during Covid by blocking off the breakfast area and taking your order. That was nice. Pool available but not heated. Picnic table and grill available. Plenty of hand sanitizer each floor and in the elevator itself. Nice assortment of herbal teas for the evening. The beds, sheets and pillows super comfortable Cons- overwhelming nauseating perfume smell from an air freshener they put in the air system. So bad I couldn't stay another night. Fridge had food stains and freezer needed defrosting. Upon check in the women cleaning the lobby gives you mean dirty looks. Might be the owners wife. Poor supplies. There on an emergency and had a toothbrush but no toothpaste. Pool furniture is dirty and trashy. Front entrance and overhang constantly filled with heavy smokers hanging out there or in their vehicles. Shower had mildew. Water pressure not good. All in all I probably would not stay again mainly because the air freshener smell was so sickening. If they fix that I might return

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
WPMOM09, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding the fridge,pool furnitures cleanliness are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope to see you again!

This Best Western was our first time staying at one of their hotels. It was clean, up to date and the staff was friendly and helpful. The rooms have very good amenities- coffee pot, microwave and fridge. Beds are comfortable. Check in and out was easy. Location of the hotel to highway and shopping was very convenient.

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Vincent F , Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

We came to the hotel. No one was at the desk. After we rang the bell Mr Patel the GM showed up. He said we had requested a handicapped room which wasn't available for several hours. I hadn't requested handicapped, just a queen bed which was the basic option. BUT he said for $20 more he could get us a room. We passed. The pool was a plus but it had very strong currents so you kinda got buffeted each lap. There was a sign on the front desk saying towels where there. Of course no one was at the desk. Nor did anyone answer the bell. Then Mr Patel came to the pool while I was swimming I asked about towels , he said he'd bring them. Of course he didn't and wasn't at the front desk when I returned . Breakfast was minimal but I think that is a function of covid, though a few more choices would have been nice. Beds are a bit hard I would not go back to this place

Anish Patel, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear Mr. Phillips, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. Because of the short staff right now due to Covid-19, I have to cover multiple Front desk shift as well as doing my daily hotel operation work in office simultaneously. You reserved Single Queen Bed handicapped room online and when you came to Hotel around 11:00 AM for check In, we didn't have those rooms cleaned yet, so I offered you available Two Queen Size Bed which is $20 more and I waived early check In fee for you but you rejected that offer, Still I offered you to check In around 2:00 PM for free of cost which also earlier then our regular check In time 3:00 PM. I was bringing the Towel from the Laundry room but you were already left the pool so it was misfortune you couldn't see me at Front Desk at that time. Because of Covid-19, we chose to offer Grab and Go breakfast which includes choice of fruits, Cereal Bars, Wrapped Muffin, Wrapped Assorted Danishes, Flavored Yogurts, Orange Juice and Apple Juice still available at Juice Machine, Breakfast Sandwich and Mini Pancake available upon request at Front Desk which we put sign at Breakfast. We also offer 24X7 Coffee station which includes regular and Decaf coffee, Tea, Assorted Herbal and Green Tea. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer. Regards, Anish P

I was in need of some high speed internet for a very crucial client call. We were getting heavy storms and as anyone who lives in the upper valley knows, storms often lead to loss of the internet. I called the Best Western in west Leb looking to get a room for this call and even though I expected to pay full price, the front desk staff was able to offer me nearly a 50% discount, allowed me to use the room as long as I needed and even let me check in early! I was floored, even in this current economy with Covid and all, they went above and beyond in my eyes to be accommodating and serve the community in which they are a part! So glad to have these guys here! The facility was spotless, the room was quiet and perfect for the meeting, which went beautifully, and the staff was all smiles! Definitely a fine representation of NH and our values here! Check them out!

Tina M, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
V1600ZQwilliamw, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your comments with our staff and we look forward to your next visit.

I stayed at the best western with my twin grandbabies and the staff and owner are top notch. The room was very clean as the common area are also very clean..They go out of their way to make sure you don't need anything .I needed a pack and play and they had one waiting for me...Excellent staff and very clean hotel Thank you for everything..

Guest_Relations_MHR, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
denisedT526PE, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We stayed here for a second time, and we loved it even more. The hotel is pretty tidy and the staff is very helpful. They take all necessary precautions related to the current COVID19 pandemic. In the future, we don't plan to stay elsewhere in the Lebanon area.

Guest_Relations_MHR, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Hi leozinhocubillos, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back .

Great hotel. Ryan and the staff is accommodating, courteous and didn't hesitate to go out of their way to give us the best service. The bed was comfortable and the room was quiet and cheerful. The bathroom was super clean with all the amenities.

Tina M, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
madom674, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

I was overall happy with this hotel. My wife, kids and I went to see family in NH and stayed here for a night. The hotel was clean and very updated. The rooms are a little on the smaller side but I wasn't expecting a honeymoon sweet. The breakfast was very ok...not the best and not the worst. The only small complaint I would leave is that the blankets are super loud. We had a 2 year old sleeping in a pack and play and every time we would roll over, the blankets would crinkle and make so much noise, he would start stirring and wake up. Besides that (nit picking). It was a very good stay.

Tina M, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
crhathoot, On behalf of my entire team of Best Western West Lebanon - Hanover Hotel , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't wait to give you another five star experience!

I travel a few times a month and I have never had such a great bed and pillow. And the price was 1/4 of what I regularly pay so I was pleasantly surprised thank you to the best western staff. You guys are great

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you for letting us know how impressed you were with our services and amenities of Best Western West Lebanon - Hanover Hotel in Upper Valley. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We also appreciate your suggestions for improvement and look forward to impressing you during future stays. Sincerely, Anish

Friendly staff from the first phone call with Karen days before our arrival. Speedy check-in, clean rooms,cookies for the kids and smiles from Ryan and Front desk gal whos name we aloods me at the moment. Wait there she is (Christina) We will be sure to return. many thanks.... and yes a member of the clean plate club.

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you for taking the time to write a review and for Highly recommending us. We truly appropriate that. I have shared your kind words with the entire staff and you really made their day. We look forward to hosting you again in the near future. Sincerely, Anish

Recently renovated, and they focused their spending where it would pay off the most. Everything was immaculate. Our queen room wasn't huge, but perfectly adequate --the bathroom really was big. The decor was modern and interesting enough to give the room some character. Plenty of outlets (not something you can count on these days). Not nearly a big enough place to have a real restaurant, but they invested in the facilities to provide a for-real breakfast. Omelets, fried eggs, bacon and sausages in chafing dishes, pastries, fruit, cereal, juices, good coffee, an automated pancake maker (!). Much better than we expected. There was a tray of cookies in the lobby when we checked in, and the clerk was cheerful and very helpful. I checked out the gym. Once again, they obviously went for "bang for the buck." Good-quality treadmill, elliptical, and exercise, a utility bench, a rack of dumbbells, and elastic bands. I.e., enough that 90+% of visitors are going to get all the workout they want. At under $100 (after taxes!) I'd say it was spectacular value.

Tina M, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
NandL03086, On behalf of my entire team of Best Western West Lebanon - Hanover Hotel , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities as a good value for your money. We look forward to serving you again and giving you another five star experience.

They were super helpful when I called to book a room the night before. Due to my mothers medical issues having a walk in shower is a must and her oxygen tanks and concentrator. When I called and asked they went into each handicapped room to see if there was a walk in shower for my mother and the sizes of the beds.They had SUPER clean rooms,a very comfortable bed and it was at a great location. They get Five stars. I would definitely stay here again! And recommended to friends and family. Safe, clean and friendly!!!

We were in Hanover area to evaluate home sites for relocation and stayed here overnight. The hotel was spotlessly clean; room/ bed/ linens were wonderfully comfortable ; all essential amenities were available ; tv worked perfectly ; thermostat was accurate; room was quiet and the breakfast was ample , hot and fresh . Personnel at the hotel couldn't have been friendlier . This was the best reasonable overnight accommodation in the Hanover area that we have experienced in awhile and we have been frequent visitors to Hanover for several years .

AnishP264, Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank You so much for your wonderful review! We are really happy that you had enjoyed your stay with us at our establishment. As a customer service employees, there's no better feeling than knowing that our amazing guests notice our hard work and effort that goes into making each guest stay as memorable and as welcoming as possible. We take great pride in our work ethic and feel really appreciated when our guests experience it, makes us feel like our hard work did not go unnoticed. Thank You! We hope to see you soon!

Just revamped to a Best Western from a Baymont Inn in November 2019. Nice property! Breakfast was typical fare; could use some additional seating in the breakfast area. Lots of space in the room and bathroom.

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear Christine, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.Thank You! Sincerely, Anish

Rooms were clean, lobby was nice. Room were spaciaous. The appliances were working as expected. Staff was attended and flexible and professional. Chocies in breakfast was really broad and quality of food was good.

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear Mr. Thakor, Thank You very much for leaving us such a wonderful review. We are thrilled that you loved your experience and put your kind words towards overall cleanliness of the Hotel, lobby and Room; our staff will definitely be happy to read your 5 Star Review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Warm Regards, Anish P

My wife, baby, and I stayed at this hotel for a week due to an unforeseen circumstance at home. It was a great place. It was clean, with a great bedroom, and with great breakfast. An absolute recommended place here at the upper valley

Tina M, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
leozinhocubillos, Thank you for your kind comments to our breakfast service, cleanliness and 5 star rating! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to seeing you and your family again!

Stayed one night. Somewhat confusing because we reserved with a different hotel and BW took over that operation after we reserved. Communication about that change was not adequate or effective. The facility was very nice. Staff was available and helpful. Breakfast was not comparable to other stays in similar hotels in the same price range. Over all happy with the room but not so much with the outside property or the breakfast. As an aside, Laquita, Sleep Inn, Red Roof Inn and others welcome our furry children at no extra charge. This hotel does not accept pets at all.

Tina M, Guest Relations Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Sheila M, Thank you so much for your kind comments and review regarding your most recent stay with us. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

I was driving to Vermont to visit family and left late one evening. It was getting very late and I didn't want to drive further on account of getting tired. I book lodging online about 10:30pm and arrived about midnight. Check in was smooth, everything was clean, the room was quiet, and my stay is everything of what I would expect from Best Western.

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

This hotel has been completely renovated and what a beautiful job! The staff bends over to accommodate....especially night manager Karen! I was able to reserve the exact room requested.The breakfast area is very clean with something for everyone. Love the never ending coffee machine. Jan Rogers

AnishP264, Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you very much for such a great review! We work really hard to offer the best service in the best possible environment, so I am happy to see that reflected on your last stay. Karen will be really happy after seeing your review.

The hotel was absolutely clean beautiful love the fireplace the staff was exceptionally very nice they didn't awesome job and expecially enjoy the company of Karen Davis she did amazing at her job and what she does my daughter absolutely adored her I would recommend anybody to stay there!

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Thank you for taking the time to review your stay with us. We will let Karen know that you were pleased with her service. We hope to welcome you back again soon. Warm Regards, Anish P General Manager Best Western West Lebanon - Hanover Hotel

I had been staying at another hotel which was awful I needed to stay another night so I called Best Western, what a difference. The staff was awesome the person on the front desk went & checked the room because I needed a walk in shower due to my disability. Super nice staff the room was so clean, the bed was awesome. If I ever have to stay close to the hospital this is the place for me. This hotel is beautiful.

AnishP264, General Manager at Best Western West Lebanon - Hanover Hotel, responded to this review
Dear 380cynthiap, Thank you for letting us know how impressed you were with our services and amenities of Newly Opened Best Western West Lebanon - Hanover Hotel in Upper Valley. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We also appreciate your suggestions for improvement and look forward to impress you during future stays. Warm Regards, Anish P General Manager Best Western West Lebanon - Hanover Hotel

We arrived a little early and they were able to get us in a room. The hotel had been going under renovation. The remodeled rooms and area were very nice and clean. The breakfast area was also very organized. The hotel is located off the main road and is set in a beautiful and quiet area.

Tina M, Guest Relations Manager at Best Western Dartmouth Inn at Hanover, responded to this review
Thank you Safari15306518290 your review is very impressive to us . We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We hope that your next visit will be another five star experience. Sincerely yours, General manager of Baymont by Wyndham West Lebanon

It would have been nice to know before we book here that they were under construction. It may be nice once it is done. But until that happens, I would stay away. the staff was nice, but could not make up for the mess.

Tina M, Guest Relations Manager at Best Western Dartmouth Inn at Hanover, responded to this review
pveon, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. Your words mean a lot to us and will help us to recognize our strengths and weaknesses during the renovation process. We hope you'll return to see how much we've grown through renovation and through addressing valuable feedback like yours.

Guest room and bathroom were clean and quiet. Great mattresses and pillows. Good breakfast to get us on the road in the morning. Friendly and efficient staff. Reasonable cost. Don't let the renovations prevent you from staying at this Baymont.

Tina M, Guest Relations Manager at Best Western Dartmouth Inn at Hanover, responded to this review
898randyp, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again! Sincerely yours, General manager of Baymont by Wyndham West Lebanon

Like most of the Wyndham hotels, this did not disappoint. The rooms were spacious and very clean and nicely appointed. There was a refrigerator, microwave, and free wifi. There are conference rooms for business meetings. The breakfast was quite nice. We stayed on the top floor and found it to be very quiet. Some remodeling in progress, but this did not bother us.

Tina M, Guest Relations Manager at Best Western Dartmouth Inn at Hanover, responded to this review
jer b, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Sincerely yours, General manager of Baymont by Wyndham West Lebanon

Room very clean with refrigerator, micro,.coffee, wifi, good tv and nice breakfast even tho the breakfast room still under construction and was served in a 1st floor hotel room. Staff works hard and very accommodating. Beds are new, and nice but not quite firm enough for me. We were NOT told that the hoteln was under construction, or that we were paying $12.95 for booking fee.

Tina M, Guest Relations Manager at Best Western Dartmouth Inn at Hanover, responded to this review
tikkitikkitembo, Thank you for your high rating of our hotel and for taking the time to share your experience. I apologize for the inconvenience that you encountered due to the noise, though I'm very glad that this did not detract too much from your overall experience. We appreciate the compliments to our front desk staff and we look forward to your next visit. Sincerely yours, General manager of Baymont by Wyndham West Lebanon