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Best Western West Lebanon- Hanover Hotel

4.0 / 5
90 Avis Tripadvisor
45 Airport Road, West Lebanon, 03784-1682 Etats-Unis  copia !
telefono : (603) 298-8888
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i vantaggi dell'hotel

Servicios de habitaciones

Microonde
Asciugacapelli
Macchina del caffè
Frigoriferi
Ferro e asse da stiro

Servicios del hotel

Reception 24/7
Lavanderia
Parcheggio
Attrezzature Buisness Plus
Ascensore
Centro fitness
Wifi
Personale multilingue
Colazione gratuita
Aria condizionata in hotel

Actividades

Piscina
I punti forti

Servicios de habitaciones

Microonde
Asciugacapelli
Macchina del caffè
Frigoriferi
Ferro e asse da stiro

Servicios del hotel

Reception 24/7
Lavanderia
Parcheggio
Attrezzature Buisness Plus
Ascensore
Centro fitness
Wifi
Personale multilingue
Colazione gratuita
Aria condizionata in hotel

Actividades

Piscina

Descrizione

Goditi il confort di casa tra le montagne del New Hampshire presso il Best Western West Lebanon - Hanover Hotel. Situato nei pressi dell'Interstate 89, l'hotel è vicino all'aeroporto municipale di Lebanon e a pochi minuti da White River Junction, dalla gola di Quechee e da Woodstock, Vermont.Si trova inoltre a soli otto chilometri dal Dartmouth College e dal Dartmouth-Hitchcock Medical Center (DHMC) e a breve distanza da numerose località sciistiche, tra cui Killington, Mount Sunapee e Dartmouth Skiway. Le camere del Best Western West Lebanon, dal design moderno, dispongono di televisore a schermo piatto, aria condizionata, frigorifero e accesso Wi-Fi a Internet gratuito.Inoltre, durante il tuo soggiorno presso il Best Western West Lebanon - Hanover Hotel potrai approfittare della reception aperta 24 ore su 24 e di check-in e check-out rapidi. Offriamo colazione all'americana a buffet gratuita, piscina all'aperto stagionale, palestra, business center, servizio di lavanderia utilizzabile tramite carta di credito e hall con caminetto.Se hai bisogno di un posto per la tua auto, il Best Western West Lebanon Hotel dispone di un parcheggio gratuito. Per coloro che desiderano visitare i luoghi di interesse più famosi a Lebanon-Hanover, l'hotel si trova a breve distanza dal ponte coperto Packard (otto chilometri circa) e dal teatro dell'Opera di Lebanon (sei chilometri circa).La tua famiglia è al sicuro con noi. Anche durante questa crisi, siamo aperti e garantiamo la massima igiene.

Activités

Recensioni dei clienti

4.0
Basato sul parere di 90 viaggiatori
Eccellente
53
Molto buono
13
Nella media
10
Scarso
8
Pessimo
6
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"great value and friendly staff"
Gdmackay, 05 Février 2024

we have stayed in this best western more than 6 times while we visit our grandchildren. the staff are helpful and friendly, breakfast is plentiful and on time, the room is clean and quiet. I look forward to coming again

"Nice place and location"
Chaz S, 31 Janvier 2024

Value with acceptable breakfast and good staff. Have stayed here many times and will continue to. Exercise room is just OK but at least available. They also keep coffee out even after breakfast which is a nice touch.

"Best Western Lebanon NH"
johnoavedissian, 24 Janvier 2024

This property offers a very convenient location to major northern new england highways that is especially good for skiers like myself. The hot breakfast was as expected and unlike most Best Western hotels, this one offers pancakes instead of waffles. They were good and the fruit variety was good as well

"Great beds, breakfast and location . Very clean."
ILtravel100, 12 Janvier 2024

Excellent comfortable linens and mattress. Bathroom towels a great quality. Spotless rooms. Updated recently and very nice decor. Fireplace at the foyer with a little library to borrow. Thank you for a great stay.

"Trip"
weareknights2023, 06 Décembre 2023

Very friendly and helpful front desk, Would like to see the vending machines working, but other than that it was a great stay. The Breakfast area was very clean and stocked with everything you would need for to great breakfast.

"BW Hotel Lebanon"
Chelsea G, 22 Septembre 2023

When was nice and clean, although I didn't have breakfast, I peaked in, and it looked better than I thought it was going to be presented. Only fair comment I had was the fact that the elevators smell like someone smoke some pot in there… It was really stinky.

"A quaint stay"
ally27ny, 21 Août 2023

It was a nice and quiet stay, The doors need to be adjusted to shut properly, the breakfast was like most hotel breakfast, for tasted good. Pool was outside, would have been nice if it was enclosed. The rooks were smaller than most Best Westerns.

"Great hotel near airport "
sandrawU7146CR, 11 Août 2023

We stopped over here for a quick overnight trip. We found this hotel and checked the rating. It had a good rating. We (my husband, adult daughter and 16 year old son) had a wonderful stay. It was quiet, clean and the staff were all helpful from check in to breakfast to check out. Highly recommend and will stay here again!

"Room dusty and smelly"
kevinrbell, 03 Août 2023

The room was so dusty I could hardly sleep. I could see the dust particles with my flashlight. I asked to be moved to a different room and they were unable to. They said we could give you an air freshner. There was also an insect in the bathroom.

"Family reunion "
556cathie, 03 Août 2023

We stayed at the hotel for 4 nights and the room was very comfortable. Breakfast was typical but good for a quick meal. Anish at the front desk was very helpful with our reservation as we arrived earlier than expected. Great Italian restaurant down the road a little bit - Lui Lui.

"Reasonable hotel - weak breakfast"
smvNYC, 25 Juillet 2023

This is a repeat visit. We stayed overnight as we visited Dartmouth in the afternoon and then headed to the slopes in Killington the next morning. The hotel is conveniently located very close to the highway and in an area with many food options. Yet. it was quite and clean. The breakfast was included and was quite slim even by BW standard (the pancake machine did not work and somebody remarked that they did not see it working for several days). We will probably stay there again, taking in consideration the location and cost.

"Great location and staff!"
Chris M, 17 Juillet 2023

One of the cleanest, friendly and super awesomely fresh breakfast Best Westerns I've been too! Away from main road so no noise pollution. Great views from top floors and situated right on the NH / VT border!

"Room was not made up once in 5 nights...."
David C, 13 Juillet 2023

We were there 5 nights and received no services for our room. If we wanted clean towels, we had to go get them. If we wanted more toilet paper, we had to go to the desk and ask. The trash in our room was not emptied for 5 nights. There was a door hanger you could put out asking for your room to be made up. It hung outside our room for four nights and finally disappeared the last day.

"Spiders, Insects, and a Horrible Manager"
Tourist759581, 24 Juin 2023

I had the worst hotel stay of my life this past week. On Thursday, 6/22, Around 11pm, I noticed that there were insects and spiders all over my room's ceiling. I went down to the front desk and the person on call immediately went and grabbed the manager, Victor. I told Victor I'd like a different room. Victor said that all rooms are fully booked. I then asked him about receiving a refund for the night's stay. He refused. He then said that the hotel is in the mountains and that insects were common. I told him that it isn't normal for there to be numerous spiders and other insects in a guest's room. Victor said that the hotel passed its pest inspection earlier in the day and that I could see the certificate if I wished. Victor then proceeded to tell me that my home likely has insects and spiders all over too. Victor then provided me with insect spray. I called him on 6/24 to again ask for a refund and Victor flat out refused and said that he spoke to Corporate and that Corporate told him not to issue a refund. I've never experienced worst customer service in my life. Mistakes happen, but the fact that Victor and Corporate refused to refund the room is beyond unacceptable. If you're coming to this region, stay far away from this hotel!

"Convenient and quiet spot in West Lebanon"
M922RRmichaelb, 20 Juin 2023

Great professional support from Victor at front desk. Much appreciated!! Convenient and quiet spot in West Lebanon Do Get specific - the more details, the better Share the good, the bad, and just OK Tell us stuff you'd tell your friends Sprinkle in a few tips and recs Don't Use profanity, threats, or personal insults Include personal info like email or phone numbers Write in ALL CAPS Share someone else's experience

"Adequate except the pillows."
Idget16, 04 Juin 2023

Not bad. Not awesome. Not the cleanest in common areas but adequate in rooms. Most uncomfortable pillows I've ever slept on in my life but the rest of the bed was fine. Not noisy at all. I can't speak on the breakfast- have to leave before it is available.

"Poor quality and unimpressed"
ElleAdventures92, 09 Novembre 2022

This hotel was booked through my place of employment so I did not pick it. The hotel itself is small, and easy to get in and out. When I arrived at my room there were several things I noticed, a dirty towel possibly a rag was over the sink, the door security lock was half off and held on with a single screw and the room was generally dirty. The floors had dirt in it, the toilet did not look clean and overall it just didn't look good. I spoke with the front desk attendant about the broken lock and he just said it's fine, and didn't even take down the room number or even want it. The parking lot when I went to pick up food reeked of marijuana, and several people including the employee who checked me in were seen smoking. The smell even lingered in my car. Every time I went out there was someone smoking at the front door. The shower was decent except the vent was barely hanging on and you could see In the ceiling. The entire time I was there (2 nights) there was consistent noise like someone talking, or a tv on I was the last room in the hall the noise made it very difficult and sleep, and was all hours.

"Vermont wedding"
tylerncasey, 09 Octobre 2022

Great service, beds were comfortable and room smelled clean. Shower was great, plenty of towels and washcloths. Very easy access to all of the surrounding areas. Many restaurants near the hotel. Shopping such as Target and Home goods close.

"Convenient stop, clean accommodations"
600billieg, 07 Octobre 2022

This hotel is clean and well maintained. Breakfast was standard hotel breakfast fare. Although we stayed two nights, we did not have a visit from the maid, which was disappointing. But there were enough towel and supplies to meet our needs.

"The Best at Best Western"
Shirley W, 28 Septembre 2022

We loved our overnight stay here. The room was super clean, roomy, & quiet. The bed very comfy too. The location is excellent for getting breakfast, and dinners. The staff was friendly. The warm cookies were a sweet touch.

"Lovely, well run hotel"
patrickmO8565AP, 19 Septembre 2022

We enjoyed our 5 day stay here, as this is a very well run hotel. Our room was neat and clean, the breakfast was always enjoyed, and a plate of cookies was offered in the lobby every evening. Pretty flowers are planted outside making it very welcoming, and, although I didn't swim in the pool, I did look in and found it very clean and inviting. It is near an airport and a highway, but, that was known to me when I booked it. We did hear planes and cars, but we slept fine with the AC on. White noise is a help. I was happy we also had HBO. This was a good experience for us.

"Comfortable place to stay in Lebanon area"
599Maria, 16 Août 2022

We spent one night here while visiting my son. Very clean, comfortable, and welcoming hotel. Nice breakfast with a good range of hot and cold options. Unfortunately we did not have time to take advantage of the outdoor pool, which looked beautiful.

"Great place to stay"
ah0lberg, 27 Juillet 2022

We enjoyed our stay here on a family trip. The property has been updated and everything was clean and functional. The location was great for our exploration of Vermont. We would definitely stay here again.

"Dirty, expensive, unfriendly"
laurabN1832RI, 19 Juillet 2022

I stayed here for 3 nights for a business trip. The bathtub had black hair in the drain and the sheets on the bed were not clean. The trashcan outside the lobby was over flowing and the general appearance of the hotel was dirty. Breakfast buffet was just okay. Check out had a $120 extra charge because I had a dog with me. I was never told about this charge at check in and when I disputed it, the manager got quite aggressive. When there are other choices in the area, I would not stay here again. Too expensive for the value.

"Proudy Ride"
David Salvas S, 10 Juillet 2022

I am a very warm sleeper. I hate it when I go to a hotel and all the have is a large and heavy comforter for a bed covering. This hotel gave me the option of having just a top sheet or a comforter. I finally got a good night sleep at a hotel.

"Love this hotel!"
Christine S, 08 Juillet 2022

Whenever we're in Vermont, we stay at this Best Western. It's always clean, the staff is courteous and helpful, and they remember us between visits! It would be nice if they could get the scrambled eggs and bacon back for breakfast; the mass-produced egg-disks aren't very appetizing. But overall, it's a nice place to stay!

"Great Night's sleep"
ginnie225, 04 Juillet 2022

Spent two nights at Best Western West Lebanon- Hanover Hotel. Beds are wonderfully comfortable and room clean. Great selection of hot and cold breakfast foods. Hotel is beautifully situated and it was nice and quiet there!

"Awesome experience!"
ttnbasova, 09 Juin 2022

I stayed at this hotel before as well. The sevice was exceptional as last time. I had a wonderful experience. Would definitely send a friend there and recommend this hotel to anyone! Alex, a front desk stuff member was delightful and eager to help! He was great! He went above and beyond to make my stay comfortable. Please give Alex your staff member awards!!

"great stay at a reasonable price."
richardmJ7160FB, 06 Juin 2022

The hotel was clean, well maintained with nice, updated rooms. The staff were all friendly and helpful. The continental breakfast was on par with other hotels. They offered a nice selection of breakfast foods and it was very clean. Excellent coffee! Nice stay overall.

"Clean, comfortable, updated rooms, great customer service."
pmC7936VD, 13 Mai 2022

Clean, comfortable, updated rooms and lobby, great customer service. Alex was especially good providing great follow up for any requests we made. Will definitely stay there again next time I'm in town.

"Clean, modern, comfy"
ilana_58, 09 Mai 2022

Great stay while we visited our daughter at college. Rooms are updated and clean, good quality towels, bed comfy with reading lights on both sides. Quiet with a view of trees on all sides of hotel. Breakfast station included scrambled eggs, sausage, a pancake machine plus the usual cold cereals, little yogurts, instant oatmeal, bread for tiasting etc. Love that there is an on-site washer and dryer for guests! Would definitely stay here again.

"Hotel Stay"
Marilyn B, 25 Avril 2022

I was very disappointed in the breakfast choices. I tried to make an egg, sausage, muffin but it wasn't that tasty. I'm a huge coffee drinker and usually am not very fussy about the coffee but the coffee at the hotel was undrinkable.

"Good Stay"
T1505BRjaneth, 08 Avril 2022

Super nice and clean rooms. Rooms were updated nicely and bed was more comfortable than other hotels. Staff was very prompt in helping me with whatever i needed. Simple breakfast setup was thoroughly appreciated. Workout area was clean and private.

"It was great !"
AlexanderG284284, 03 Avril 2022

It is a nice hotel ! Our plans changed and we needed a place to stay. And that was amazing ! Clean room, hot and delicious breakfast, Front desk manager was helpfull We 'll stay there again. Just off the highway

"So dirty. Rooms smelled. Won't be back"
ll4699, 20 Mars 2022

Rooms are dirty. Hallways are dirty. Loud, drunk guests with unruly kids and front desk did nothing to address it after complaining. This behavior went until 1 am. Breakfast was fine. Will not be back.

"Just right"
Gurski1, 20 Février 2022

Nice place for business stay, very clean and very nice employees. I have always had great experience with the Best Western Brand. If I am in the area again I will definitely stay again. Also has a very safe secure environment.

"AWFUL EXPERIENCE"
851office, 11 Février 2022

Rooms were not ready after checking in after 4 pm, Rooms where dirty and not cleaned, smelled, dirty towels and beer bottles and sheets smelled like spoiled milk. I would never book room at this hotel

"Good Stay"
smvNYC, 18 Janvier 2022

We stayed at the hotel for several days while enjoying skiing nearby. The location was very easy to find, off i89. We did not notice any noise during the night. When we left it was on the morning of a major snow storm, the parking lot and the access road had not been cleaned. The hotel was very clean and the room well equipped. We particularly liked how quiet the heater ran despite the extremely cold temps outside. There was no room cleaning due to COVID and you were told to leave the garbage out. To get amenities you could ask the front desk. We found this process cumbersome. The couple of times we asked for shampoo or soap it seemed to take a long time to get any, and we always had to ask for more. To our surprise, there was no safe in the room (to be fair, one was not advertised either, but it has been so long since we stayed in a room without one that we forgot to check). There was also some confusion in the breakfast area. Flyers throughout the hotel noted that breakfast was "grab and go". Yet some people were eating there anyway. I guess the "grab" referred to the fact that eggs and sausage were not heated (they were in the fridge). The pancake machine also was out of order for all but one morning. Overall, a pleasant stay that could have been even better.

"Love this place!"
Christine S, 20 Décembre 2021

Always clean, rooms are comfortable, front desk staff remembers us. Would like to see more of a breakfast selection, like back in August. May sound like a small thing, but we especially appreciate king-size pillows on the king-size bed.

"Great stay!"
bearsch0ice, 23 Novembre 2021

Great hotel! Modern rooms with great decor. Staff was extremely helpful, friendly and knowledgeable about the local area. Jennifer at the front desk gave me some great suggestions of places to visit in the area.

"Pleasant and clean enough, but beds were terrible -- saggy"
DanB931, 19 Octobre 2021

This hotel is pleasant, clean, quiet, and well-located with respect to Interstates and the airport. Even the free breakfast was good. Unfortunately the beds were terrible. In our room, both of the queen beds were saggy and worn down on the side facing the nightstand/telephone. I spent most of the night sliding downhill toward the saggy side, and did not get the best night's sleep. And a good night's sleep is the main thing I want from a hotel! Management needs to break down and buy some new mattresses, or at least flip over the old mattresses. I would not stay at this hotel again unless I called ahead and verified the mattresses were replaced.

"Excellent Overnighter"
Doreen L, 18 Septembre 2021

I judge a good motel by my first impression when I walk into the lobby and this motel didn't disappoint. The receptionist greeted us as soon as we walked in - she was cheerful and polite. The lobby was very modern and laid out well. My room and bathroom were very clean and modern looking. I would highly recommend this motel.

"Had a great stay!"
jaicoa2001, 05 Septembre 2021

The employees at the hotel are always very helpful thank you very much to the general manager for being so considerate. The breakfast choices and food were wonderful thank you for having tea and coffee and water out all day. I enjoyed your outdoor pool

"Nice property, close to airport, inflexible staff"
pegasus9000, 04 Septembre 2021

On pay with the Best Western Brand. Convenient location near airport. Totally inflexible to my request to remain an additional hour. Didn't care, got a firm "no". Marriott works with us on this issue since we are a flight crew and rest is important. We won't be back.

"Best Western, Lebanon,NH"
Robert C, 21 Août 2021

A wonderful facility near air and land transportation Easy to get to with plenty of parking. Pleasant outdoor surroundings. Rooms open, comfortable and spacious. Breakfast both warm and cold with clean facilities. Caring desk staff giving willing assistance.

"Bah"
danaJ2787UB, 18 Août 2021

The hotel has a small out door pool it felt cramped with seven people in it. They had a filling breakfast with good options, The room had hair everywhere in the bathroom and a heavy layer of dust build up in corners with mildew at the bottom of the shower curtain.

"Housekeeping?"
noelles899, 26 Juin 2021

We spent one night here. It was tucked away down a road, but had a lot of shopping and food options close by. The front desk person seemed bored. The first thing I noticed in the room was that the bathroom floor looked a little dirty. The shower floor was also dirty looking. The bed was comfortable. There was a chair with an ottoman which had wheels which was cool. The unidentified bright orange (flaming hot Cheetos?) on the arm of the chair was not so cool. The mini fridge was quite large. They had a grab and go breakfast. Overall, it could have used a little more housekeeping, but I did get a good night's sleep.

"Lovely stay!"
Christine S, 17 Avril 2021

The bed, the bed, the bed. It's all about the bed! And the pillows! The room was lovely, no problems. I hope the breakfast area will be open soon, not a fan of eating on-the-run. Also, the "business" area - turn the computer screens around, or do something to shield them from anyone walking by.

"Good motel at reasonable prices"
Warren V, 07 Février 2021

This motel used to be owned by another chain and we liked it then. If anything, it has been spruced up a bit since becoming a Best Western. It has tasteful, subdued decor, sort of like a Courtyard by Marriott. It has good beds for a modest motel, and we slept well. The HVAC unit worked well and wasn't too noisy despite being a below the window unit. The motel was fairly quiet, but then there was hardly anyone there in the middle of winter. The two chairs and table were quite small, more like dining room chairs than sitting chairs, and not comfortable for extended period. It's hard to work in this motel. The room is too small for that. It does have a large flatscreen TV with about 40 channels. The shower is hot, but low pressure. There is a decent select for the grab and go breakfast, including warm breakfast sandwiches. Unfortunately it closes at 9:30am, even on weekends, too early for me, so I missed it. This is basically an interstate motel for overnight sleeping, not much else.

"Dirty"
wybellava75, 30 Janvier 2021

We had concerns with the cleanliness of the room. It looked like someone had blown their nose on the shower curtain, the bathroom floor had hair on it, the rug had not been vacuumed and there was potpourri looking stuff in the drawer. The phone also didnt work.

"Not wheelchair friendly"
Mom3home, 15 Janvier 2021

My son had a serious leg surgery and is wheelchair bound. We got there in the dark and parked in the handicapped parking. As I pushed him 10 feet from the car, there was a deep rut I didn't see. The wheelchair fell into it and my son nearly went flying! That could have been bad!!! Why they have a rut cut out in handicapped parking is beyond me. If handicapped I wouldn't park there, use regular parking!

"West Lebanon NH Best Western"
peterboutin, 12 Novembre 2020

They have some outstanding people working there very friendly. Speedy check ins clean rooms, quiet location. Breakfast for now is a grab and go like any other place because of Covid. For the price and dynamic people working it's perfect

"Bathroom was gross"
Lynn V, 19 Octobre 2020

The bathroom was not very clean, not only did I clearly see hair without looking for anything. But there was what I believe to be throw up behind the toilet. I did report this to the Front desk. Clerk said she would mention to the boss.

"Don't look at the outside and think it's nice"
jkcarter, 16 Septembre 2020

The outside is kept up pretty good but they need to fire housekeeping! We had a hard time locating this facility to start with. It must have been a Choice Hotel at one time (I think the search was bringing it up as a Comfort Inn) and the GPS led us past the hotel and after turning around we figured it must now be a Best Western. There were several different things to rate it poorly. The outside pool door needs repaired. The staff does not stay at the desk often and we had to wait every time we needed something for them to come out of the back or in from outside smoking. The benches outside were always occupied with smokers (either workers or guests). I would recommend moving the benches away from the entrance so guests do not have to walk through smoke to get into the lobby. Our room needed vacuumed and there is no way they cleaned the bathroom. There was a dirty washcloth thrown over the shower curtain and hair in the shower and on the bathroom floor. If I would have noticed all the issues when we went in I would have asked for another room but we were really tired from traveling all day. The next morning we opened drawers to find a pack of peanut butter in one and a pair of underwear in another drawer!! The beds seemed to be clean (they were made so I'm hoping we didn't sleep in dirty sheets). Who knows! I wish we would have asked for our money back but we were on a time schedule when we arrived and left so we did not have time to deal with it.

"Excellent hotel with great staff"
SKellher, 12 Septembre 2020

I was very impressed with this hotel. The rooms are on the smaller side but the beds are very comfortable, our room was very clean and had everything we needed. The staff were fantastic. Extremely friendly, helpful, professional, and taking appropriate COVID precautions, which I greatly appreciated having had a very unfortunate experience at another hotel in New Hampshire earlier in my trip. The location is very close to the main drag in town but set back a little so very quiet and peaceful. Would definitely recommend and will stay here next time I'm in the area.

"Better than expected, I would recommend"
Nate080411, 08 Septembre 2020

You can have mixed results when going to a chain hotel, and I have to be honest that I came in expecting low standards at this hotel. But I was very surprised. It was clean, quiet and really just a standard nice hotel that you feel clean and safe staying in, no matter how well you might know the area or not. The staff was helpful checking us in and out quickly. We felt that our belongings where safe and the car was in a well lit parking area. While the amenities are what you would expect, overall I would stay here again to do some site-seeing in this area.

"Very nice hotel"
405ingay, 07 Septembre 2020

Very clean hotel, friendly and professional staff, nice clean outdoor pool. Located in a quiet area right outside of Vermont. Good for being closed to camping and tourist attractions. Prices are fair and includes complementary breakfast.

"Not the best "
WPMOM09, 06 Septembre 2020

Pros and cons. Pros- location off the main drag so quieter. Nice looking lobby but not that big. Still managed to serve individual hot breakfast sandwich during Covid by blocking off the breakfast area and taking your order. That was nice. Pool available but not heated. Picnic table and grill available. Plenty of hand sanitizer each floor and in the elevator itself. Nice assortment of herbal teas for the evening. The beds, sheets and pillows super comfortable Cons- overwhelming nauseating perfume smell from an air freshener they put in the air system. So bad I couldn't stay another night. Fridge had food stains and freezer needed defrosting. Upon check in the women cleaning the lobby gives you mean dirty looks. Might be the owners wife. Poor supplies. There on an emergency and had a toothbrush but no toothpaste. Pool furniture is dirty and trashy. Front entrance and overhang constantly filled with heavy smokers hanging out there or in their vehicles. Shower had mildew. Water pressure not good. All in all I probably would not stay again mainly because the air freshener smell was so sickening. If they fix that I might return

"Pleasant weekend getaway"
Temple42, 25 Août 2020

This Best Western was our first time staying at one of their hotels. It was clean, up to date and the staff was friendly and helpful. The rooms have very good amenities- coffee pot, microwave and fridge. Beds are comfortable. Check in and out was easy. Location of the hotel to highway and shopping was very convenient.

"Ok certainly not great "
Phillips3675, 31 Juillet 2020

We came to the hotel. No one was at the desk. After we rang the bell Mr Patel the GM showed up. He said we had requested a handicapped room which wasn't available for several hours. I hadn't requested handicapped, just a queen bed which was the basic option. BUT he said for $20 more he could get us a room. We passed. The pool was a plus but it had very strong currents so you kinda got buffeted each lap. There was a sign on the front desk saying towels where there. Of course no one was at the desk. Nor did anyone answer the bell. Then Mr Patel came to the pool while I was swimming I asked about towels , he said he'd bring them. Of course he didn't and wasn't at the front desk when I returned . Breakfast was minimal but I think that is a function of covid, though a few more choices would have been nice. Beds are a bit hard I would not go back to this place

"A class act!"
V1600ZQwilliamw, 24 Juillet 2020

I was in need of some high speed internet for a very crucial client call. We were getting heavy storms and as anyone who lives in the upper valley knows, storms often lead to loss of the internet. I called the Best Western in west Leb looking to get a room for this call and even though I expected to pay full price, the front desk staff was able to offer me nearly a 50% discount, allowed me to use the room as long as I needed and even let me check in early! I was floored, even in this current economy with Covid and all, they went above and beyond in my eyes to be accommodating and serve the community in which they are a part! So glad to have these guys here! The facility was spotless, the room was quiet and perfect for the meeting, which went beautifully, and the staff was all smiles! Definitely a fine representation of NH and our values here! Check them out!

"The staff is excellent"
denisedT526PE, 04 Juillet 2020

I stayed at the best western with my twin grandbabies and the staff and owner are top notch. The room was very clean as the common area are also very clean..They go out of their way to make sure you don't need anything .I needed a pack and play and they had one waiting for me...Excellent staff and very clean hotel Thank you for everything..

"Second excellent experience"
leozinhocubillos, 01 Juillet 2020

We stayed here for a second time, and we loved it even more. The hotel is pretty tidy and the staff is very helpful. They take all necessary precautions related to the current COVID19 pandemic. In the future, we don't plan to stay elsewhere in the Lebanon area.

"RYAN MADE THE DIFFERENCE IN OUR STAY FOR THE MUCH, MUCH BETTER!"
madom674, 11 Mars 2020

Great hotel. Ryan and the staff is accommodating, courteous and didn't hesitate to go out of their way to give us the best service. The bed was comfortable and the room was quiet and cheerful. The bathroom was super clean with all the amenities.

"Very nice for a quick stay and sleep."
crhathoot, 11 Mars 2020

I was overall happy with this hotel. My wife, kids and I went to see family in NH and stayed here for a night. The hotel was clean and very updated. The rooms are a little on the smaller side but I wasn't expecting a honeymoon sweet. The breakfast was very ok...not the best and not the worst. The only small complaint I would leave is that the blankets are super loud. We had a 2 year old sleeping in a pack and play and every time we would roll over, the blankets would crinkle and make so much noise, he would start stirring and wake up. Besides that (nit picking). It was a very good stay.

"Best beds and pillows"
echillin69, 08 Mars 2020

I travel a few times a month and I have never had such a great bed and pillow. And the price was 1/4 of what I regularly pay so I was pleasantly surprised thank you to the best western staff. You guys are great

"weary travelers"
ontheroadwithBigAl, 08 Mars 2020

Friendly staff from the first phone call with Karen days before our arrival. Speedy check-in, clean rooms,cookies for the kids and smiles from Ryan and Front desk gal whos name we aloods me at the moment. Wait there she is (Christina) We will be sure to return. many thanks.... and yes a member of the clean plate club.

"Excellent Value"
NandL03086, 07 Mars 2020

Recently renovated, and they focused their spending where it would pay off the most. Everything was immaculate. Our queen room wasn't huge, but perfectly adequate --the bathroom really was big. The decor was modern and interesting enough to give the room some character. Plenty of outlets (not something you can count on these days). Not nearly a big enough place to have a real restaurant, but they invested in the facilities to provide a for-real breakfast. Omelets, fried eggs, bacon and sausages in chafing dishes, pastries, fruit, cereal, juices, good coffee, an automated pancake maker (!). Much better than we expected. There was a tray of cookies in the lobby when we checked in, and the clerk was cheerful and very helpful. I checked out the gym. Once again, they obviously went for "bang for the buck." Good-quality treadmill, elliptical, and exercise, a utility bench, a rack of dumbbells, and elastic bands. I.e., enough that 90+% of visitors are going to get all the workout they want. At under $100 (after taxes!) I'd say it was spectacular value.

"Fantastic stay!!"
Sass_adams13, 05 Mars 2020

They were super helpful when I called to book a room the night before. Due to my mothers medical issues having a walk in shower is a must and her oxygen tanks and concentrator. When I called and asked they went into each handicapped room to see if there was a walk in shower for my mother and the sizes of the beds.They had SUPER clean rooms,a very comfortable bed and it was at a great location. They get Five stars. I would definitely stay here again! And recommended to friends and family. Safe, clean and friendly!!!

"Great Place to Stay"
Notsoprime, 27 Février 2020

We were in Hanover area to evaluate home sites for relocation and stayed here overnight. The hotel was spotlessly clean; room/ bed/ linens were wonderfully comfortable ; all essential amenities were available ; tv worked perfectly ; thermostat was accurate; room was quiet and the breakfast was ample , hot and fresh . Personnel at the hotel couldn't have been friendlier . This was the best reasonable overnight accommodation in the Hanover area that we have experienced in awhile and we have been frequent visitors to Hanover for several years .

"Nice hotel!"
Christine S, 22 Février 2020

Just revamped to a Best Western from a Baymont Inn in November 2019. Nice property! Breakfast was typical fare; could use some additional seating in the breakfast area. Lots of space in the room and bathroom.

"Very nice experience"
pthakor, 11 Février 2020

Rooms were clean, lobby was nice. Room were spaciaous. The appliances were working as expected. Staff was attended and flexible and professional. Chocies in breakfast was really broad and quality of food was good.

"Great hotel!"
leozinhocubillos, 08 Février 2020

My wife, baby, and I stayed at this hotel for a week due to an unforeseen circumstance at home. It was a great place. It was clean, with a great bedroom, and with great breakfast. An absolute recommended place here at the upper valley

"Best eastern, west lebanon 2019"
Sheila M, 30 Janvier 2020

Stayed one night. Somewhat confusing because we reserved with a different hotel and BW took over that operation after we reserved. Communication about that change was not adequate or effective. The facility was very nice. Staff was available and helpful. Breakfast was not comparable to other stays in similar hotels in the same price range. Over all happy with the room but not so much with the outside property or the breakfast. As an aside, Laquita, Sleep Inn, Red Roof Inn and others welcome our furry children at no extra charge. This hotel does not accept pets at all.

"Great last minute stay!"
JJPSKI, 26 Janvier 2020

I was driving to Vermont to visit family and left late one evening. It was getting very late and I didn't want to drive further on account of getting tired. I book lodging online about 10:30pm and arrived about midnight. Check in was smooth, everything was clean, the room was quiet, and my stay is everything of what I would expect from Best Western.

"The only place I stay..."
jlrogers1952, 15 Janvier 2020

This hotel has been completely renovated and what a beautiful job! The staff bends over to accommodate....especially night manager Karen! I was able to reserve the exact room requested.The breakfast area is very clean with something for everyone. Love the never ending coffee machine. Jan Rogers

"Hotel stay was amazing!!"
beautiful20192010, 15 Janvier 2020

The hotel was absolutely clean beautiful love the fireplace the staff was exceptionally very nice they didn't awesome job and expecially enjoy the company of Karen Davis she did amazing at her job and what she does my daughter absolutely adored her I would recommend anybody to stay there!

"wonderful hotel"
380cynthiap, 10 Janvier 2020

I had been staying at another hotel which was awful I needed to stay another night so I called Best Western, what a difference. The staff was awesome the person on the front desk went & checked the room because I needed a walk in shower due to my disability. Super nice staff the room was so clean, the bed was awesome. If I ever have to stay close to the hospital this is the place for me. This hotel is beautiful.

"Baymount Lebanon"
Safari15306518290, 19 Octobre 2019

We arrived a little early and they were able to get us in a room. The hotel had been going under renovation. The remodeled rooms and area were very nice and clean. The breakfast area was also very organized. The hotel is located off the main road and is set in a beautiful and quiet area.

"construction site"
pveon, 10 Octobre 2019

It would have been nice to know before we book here that they were under construction. It may be nice once it is done. But until that happens, I would stay away. the staff was nice, but could not make up for the mess.

"Current renovation of the lobby was no issue at all!"
898randyp, 24 Septembre 2019

Guest room and bathroom were clean and quiet. Great mattresses and pillows. Good breakfast to get us on the road in the morning. Friendly and efficient staff. Reasonable cost. Don't let the renovations prevent you from staying at this Baymont.

"Great Stay"
jer b, 23 Septembre 2019

Like most of the Wyndham hotels, this did not disappoint. The rooms were spacious and very clean and nicely appointed. There was a refrigerator, microwave, and free wifi. There are conference rooms for business meetings. The breakfast was quite nice. We stayed on the top floor and found it to be very quiet. Some remodeling in progress, but this did not bother us.

"Many amenities, but we could hear folks coughing in thr next room."
tikkitikkitembo, 16 Septembre 2019

Room very clean with refrigerator, micro,.coffee, wifi, good tv and nice breakfast even tho the breakfast room still under construction and was served in a 1st floor hotel room. Staff works hard and very accommodating. Beds are new, and nice but not quite firm enough for me. We were NOT told that the hoteln was under construction, or that we were paying $12.95 for booking fee.

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