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SureStay Plus Hotel by Best Western Watertown, Watertown

3901 9th Avenue SE, 57201-9104, Watertown, United States - See on a map
SureStay Plus Hotel by Best Western Watertown - SureStay Plus Hotel by Best Western Watertown The SureStay Plus Hotel by Best Western Watertown is ideally located in the center of Watertown. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the SureStay Plus Hotel by Best Western Watertown located on the corner of Highway 212 and Interstate 29. If you are in town for business, our hotel's great location near this busy intersection keeps you close to all that Watertown, South Dakota has to offer. We are in close proximity to Premier Bankcard, Prairie Lakes Healthcare System, and Terry Redlin Art Center. You can even host a meeting in one of our two meeting rooms.

SureStay Plus

Hotel by Best Western Watertown

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 114 guest reviews
NOTE ISSUED
Excellent
35
Very Good
37
Average
22
Poor
8
Terrible
12
REFER TO NOTICE
Business Business
26
Couples Couples
19
Family Family
55
Friends getaway Friends getaway
1
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not impressed "

3
dapjasp, Sioux Falls, South Dakota 20/03/2021

We stayed here for a work trip but brought our 2 young children because of the water park. It's a very dated and worn hotel. Desperately needs to be updated. It's very loud, people walking/talking in the hallway. You can hear the people in the room above us just walking around their room. I feel like the walls are paper thin. The water park is very nice for small children. Rules aren't not enforced, people with food/drinks and very small children in hot tub. Doesn't seem to be much order, but my kids did enjoy it. The breakfast is short, only 7:30-9:30 and the staff dish you up bc of covid. Not sure that is necessary. The staff dish up my food but there is no one going around wiping/disinfecting tables after use, so what sense does that make?

"Worst experience ever!"

1
Qweenb03, Sioux Falls, South Dakota 10/03/2021

I stay in hotels on a regular basis. I checked in at 7pm after driving all day. Garet checked me in and attempted to make me pay for my room. My company always pays for my hotel. My travel agent had confirmed everything earlier in the day, so I knew there wasn't any issues. I informed him they paid and I don't need to pay. So I said are you sure?? If I have to call after hours, my travel agent charges me. So I call said travel agent. As she is CONFIRMING they were paid, suddenly Garet could see my reservation was paid. Then I get to my room to find someone's nail and hairs in the sink. Called down to inform Garet and he let me know housekeeping was gone for the night. Wow!! So I cleaned the sink so I could use the sink.

IHG Service, Owner at Holiday Inn Express & Suites Watertown, responded to this review
Hi Qweenb03, Thank you for your visit to Holiday Inn Express and Suite Watertown. Our hotel is the best place for a simple refreshing stay. I read your remarks and I am sorry for the inconvenience at check-in, the room cleanliness, and the reaction of our staff. I know this is not what you expected from us. I shared your message with our managing team and took the necessary steps to prevent these issues from happening again. I sent you a message so we can discuss your stay further. We invite you to stay on your next trip. Regards, Oscar C. Case Manager IHGService

"Cancelled room and was still charged"

1
User 10/02/2021

Cancelled my trip and was told I did not need a cancellation as they were busy at the time, but that they would take care of it. NOT TRUE, my card was charged and when I politely called 4 times, I was told by the Manager that she would get back to me and that I should have had a cancellation number, but that she would look into it and call me back. Instead of handling the situation, my calls have been ignored. Will not book there or recommend to anyone if that is how the customer service is handled. Will delete my review if I actually get a call back and this taken care of.

"Great Stay “Again”"

5
skier259, Spearfish, South Dakota 27/09/2020

Back in the area for meetings and checked back into this hotel. The hotel is using several COVID measures to make our stay safe. As usual, the front desk staff were friendly and helpful. Our room was clean and comfortable. On our return to the area, we will stay at this hotel again. Travel safe...

"Good Night Stay"

4
skier259, Spearfish, South Dakota 09/11/2019

We stayed here while attending meetings in the area. The front desk staff was friendly and the lobby was inviting. The room was large and comfortable. Breakfast was handy. I especially liked the personal note from the GM at check-i .

h20town2, General Manager at Holiday Inn Express & Suites Watertown, responded to this review
Thank you for your review. We greatly appreciate your feedback and are very happy that you enjoyed.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.