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Best Western Watertown Inn and Suites 

3901 9th Avenue SE, Watertown, 57201-9104 Etats-Unis
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (605) 882-3636
3.5 / 5
131 Avis Tripadvisor
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Hotel advantages

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Parking
Indoor pool
Laundry

Room services

Coffee maker
Hair dryer
Microwave
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Parking
Indoor pool
Laundry

Room services

Coffee maker
Hair dryer
Microwave
Refrigerators

Description

Set in the eclectic city of Watertown, South Dakota, nearby Brookings, Clark, and Summit, our hotel provides a family-friendly stay with exciting amenities, clean facilities, and friendly staff. Best Western Watertown Inn & Suites is in an ideal location nearby Watertown's top attractions, such as the Terry Redlin Art Center, the Bramble Park Zoo, Goss Opera House, and the Watertown Mall. Top businesses such as Terex, John Deere, Titan, Butler, Bobcat, and WAPA are situated nearby, providing a convenient location for business travelers. With the varying attractions available and a long list of amenities, our hotel appeals to travelers of nearly any interest. Simple décor and an array of amenities provide a comfortable stay at our hotel while visiting Watertown. A remote-controlled TV, coffee maker, microwave (by request), refrigerator, hairdryer, voicemail, room phone, and more amenities are present in our rooms. Larger families can take advantage of cribs, sofa beds, and rollaway beds per request. Complimentary full breakfast, workout facilities, 24-hour business center, free parking, and meeting facilities are a few of the available benefits you can enjoy during a stay. Kids will enjoy spending time at the indoor waterpark at the hotel while parents lounge in the nearby pool. After a day spent in the pool area, a snack station in the lobby will help you boost your energy and fulfill snack cravings. Outstanding customer service, proximity to nearby attractions, and clean, comfortable rooms await you at our hotel in Watertown, South Dakota.

Activités

Customer reviews

3.5
based on 131 guest reviews
Excellent
45
Very Good
41
Average
23
Poor
8
Terrible
14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Andrea is the bomb!"
Bethany S, 24 Septembre 2024

I second many people's opinion that the people at this Best Western rock. Andrea was so super lovely to us, our kids, and made our stay really a joy. My four-year-old looked forward to going back to the hotel just to smile at her. The room was clean, no odd smells, soft towels, good shower, great pool area, good breakfast, Wi-Fi, in-room fridge and microwave, convenient location off the interstate. Dunno what more you could want from a hotel. Thanks so much!

"Nice property! Would stay again if elevator is in working order"
tief12019, 28 Août 2024

The hotel has curb appeal. The checking in went smoothly. They did have a humidity problem which was explained to us on checking in. All the fire doors had to remain closed. The pool area was well maintained. The room was very clean & nicely decorated.

"Friendly staff and good location"
JimCossitt, 02 Août 2024

Nice facility, right off the interstate, easy access. Great staff friendly and helpful, good breakfast. I stay at this place on a regular basis and their quality is always consistently good. On the weekends they do host a number of family reunions so make sure you get a room away from the congested areas if you visit on a weekend.

"Great hotel with waterpark"
Britta L, 20 Juin 2024

We booked this hotel as a last minute stop during our road trip. We arrived late at night and the gal at the desk was very friendly and efficient. The room was spacious and clean. We enjoyed the water park in the morning. Multiple staff members offered to open the slides for my boys as a special treat for them as it was not the normal slide hours. The staff were all so friendly and helpful.

"Everything You Could Want From A Best Western"
JayMartin2022, 14 Mai 2024

This hotel received a $5 million renovation a couple years ago, along with a rebrand. It was a significant change for their staff, with everything from a new PMS and a new rewards program to different brand standards (Best Western vs the formerly Holiday Inn Express). The hotel has gone through its share of staff, but there are two who stand out. Andrea, the Front Office Manager, has been with this hotel for about 8 years and has remained a critical staff member who not only greets you with a smile, but is a leader to her team and a champion of guest loyalty. The other valued staff member is Kristi, whose devotion to this property is approaching nearly 20 years. She is the badass breakfast attendant who takes her time to greet everyone, and she can keep up with the demand of a full house of families and sports teams. She also cleans the public areas, which is critical for keeping a positive first impression whenever a guest enters the hotel. On top of everything, this property has a waterpark and is one of two Best Westerns this side of South Dakota to have one. The waterpark is a very popular amenity for the leisure crowd, driving the hotel's occupancy through spring, summer, and autumn. This hotel has every capability of becoming a Best Western Plus. Best Westerns provide a level of service and value that drives their brand loyalty every year…and people like Kristi and Andrea make you want to come back.

"Best Western, Watertown, SD"
Tami J, 29 Avril 2024

Friendly and efficient staff. Very clean! Nice breakfast with convenient hours. Will stay again when in the area.

"Friendly staff"
rich1975h, 29 Janvier 2024

The staff was friendly and the breakfast was good. The room was clean and everything worked. The only item that was disappointing was we were in a suite and there were only 3 towels for the 4 of us but no problem getting a forth. The heater was quiet compared to a lot of other hotels I have stayed at. Bed was pretty comfortable. There were a lot of families staying there but no issues with noise.

"Worst customer service I have ever experienced"
Coffee F, 11 Janvier 2024

Worst customer service ever . Made noise complaint and they threw me out Beware they will fabricate things to justify throwing you out and threaten you with arrest. Worst experience I have ever had !! Don't stay here

"Do not care about customers"
Seaside16010975356, 04 Octobre 2023

Terrible customer service. Booked three rooms for one night. Wrong dates were used. I paid full price and was offered no refund whatsoever. Will never stay with a BW hotel again. I have friends that had similar experiences with other franchises and a credit or refund was offered. All I wanted was a date correction. Not even that was offered.

"Will be back!"
mcgovneym, 02 Octobre 2023

The staff were told ahead of time that I am currently battling stage four breast cancer. When I walked into the room, they had pink heart, balloons, pink cupcakes, a breast, cancer pen, and journal and beautiful card. The staff went above and beyond the whole stay. We definitely will be coming back.

"Would stay again!"
Seaside03407691841, 22 Septembre 2023

Friendly staff, clean rooms and entry. Great breakfast options ! Nice pool area..slide was not working if that is important for your visit. Free parking…luggage carts available…nice showers ..shower seat available on request…toiletries provide had pleasant tropical scent!

"Above and Beyond "
82teddyb, 28 Janvier 2023

I am a truck driver and when I requested an early check-in after a long night Jay at the front desk gave it to me. He went above and beyond when I really need him. The room that we stayed in was modern and clean. The TV was large and the bed was comfortable which made for a great stay. Thanks again Jay!

"Comfortable Stay!"
Debbie S, 10 Janvier 2023

Very nice stay. Comfortable beds and pillows, and a good breakfast.The only negative is the size of the bathroom sink area. It is very small with barely any room to place anything. Disappointing for a newer Best Western hotel.

"Wow what an upgrade"
ED-THERESA S, 17 Octobre 2022

Wow this best western should be a Plus! Much better condition than a lot of Pluses. From the minute we walked in we felt welcome and at home. Front staff very friendly and helpful. The room was perfect. Nice and clean and roomy. The water park was huge with a big pool and hot hot tub. And a nice big kiddy pool with play structures and a big slide that I went down once. Lol got to dizzy to do it a second time. The breakfast was really nice and big and delicious. But what made the best western was the friendly helpful staff. One could tell they really cared.

"Wonderful Updated Property"
SteveV642, 03 Octobre 2022

Stayed over 9/30-10/2 2022. The updated property is wonderful. Rooms tastefully done and even had a small refrigerator. Breakfast buffet was good as well. It fit the bill. Very clean property. The pool is very family friendly, great for the kids.

"Great service and outstanding staff."
Departure61979581466, 20 Mars 2022

The staff was top notch, polite and extremely helpful. We stay here because of the pool and the grandkids love to come and swim at the water park. I was not sure about staying after it was taken over by BW but I'm not a sceptic now. The place was clean and in the process of a total update. I was in an older room but it was clean and the staff was wonderful. I did call down to the desk at about 10pm as kids were runny around and very noisy but they handled it immediately. This place will be great once the updates are done and I will not hesitate to stay here again!

"Beautiful new hotel, great staff"
LB-TX-2014, 05 Janvier 2022

My first visit to a Sure Stay. We had a beautiful room. The room and bath were immaculate. The beds were comfortable. The friendly staff told us that mini fridges and microwaves were being added to the rooms.

"Not impressed "
dapjasp, 20 Mars 2021

We stayed here for a work trip but brought our 2 young children because of the water park. It's a very dated and worn hotel. Desperately needs to be updated. It's very loud, people walking/talking in the hallway. You can hear the people in the room above us just walking around their room. I feel like the walls are paper thin. The water park is very nice for small children. Rules aren't not enforced, people with food/drinks and very small children in hot tub. Doesn't seem to be much order, but my kids did enjoy it. The breakfast is short, only 7:30-9:30 and the staff dish you up bc of covid. Not sure that is necessary. The staff dish up my food but there is no one going around wiping/disinfecting tables after use, so what sense does that make?

"Worst experience ever!"
Qweenb03, 10 Mars 2021

I stay in hotels on a regular basis. I checked in at 7pm after driving all day. Garet checked me in and attempted to make me pay for my room. My company always pays for my hotel. My travel agent had confirmed everything earlier in the day, so I knew there wasn't any issues. I informed him they paid and I don't need to pay. So I said are you sure?? If I have to call after hours, my travel agent charges me. So I call said travel agent. As she is CONFIRMING they were paid, suddenly Garet could see my reservation was paid. Then I get to my room to find someone's nail and hairs in the sink. Called down to inform Garet and he let me know housekeeping was gone for the night. Wow!! So I cleaned the sink so I could use the sink.

"Cancelled room and was still charged"
kksprik, 10 Février 2021

Cancelled my trip and was told I did not need a cancellation as they were busy at the time, but that they would take care of it. NOT TRUE, my card was charged and when I politely called 4 times, I was told by the Manager that she would get back to me and that I should have had a cancellation number, but that she would look into it and call me back. Instead of handling the situation, my calls have been ignored. Will not book there or recommend to anyone if that is how the customer service is handled. Will delete my review if I actually get a call back and this taken care of.

"Great Stay “Again”"
skier259, 27 Septembre 2020

Back in the area for meetings and checked back into this hotel. The hotel is using several COVID measures to make our stay safe. As usual, the front desk staff were friendly and helpful. Our room was clean and comfortable. On our return to the area, we will stay at this hotel again. Travel safe...

"Good Night Stay"
skier259, 09 Novembre 2019

We stayed here while attending meetings in the area. The front desk staff was friendly and the lobby was inviting. The room was large and comfortable. Breakfast was handy. I especially liked the personal note from the GM at check-i .

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