Best Western Plus Hotel Plaza,  Vasteras

Kopparbergsvagen 10, 721 09, Vasteras, Sweden - See map
+46 21101010 +46 21101091

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 502 traveler reviews
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Best Western Plus® Hotel Plaza is centrally located in Västerås, only three minutes walk from the central train station. The hotel has undergone a remarkable transformation the last years where eight floors are completely renovated and all 202 bathrooms have been given a facelift. With its classical lobby bar the hotel is an exciting venue for both hotel guests and city residents. The reception, lobby area and the breakfast room has been transformed and shapes along with the lobby bar a dynamic environment for every occasion. For guests travelling by car there is a public parking garage available with direct access to the hotel.

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Room 1

Guest reviews


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based on 502 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
148
Verygood
 
166
Medium
 
110
Poor
 
54
Horrible
 
24
Business Business 174
Couples Couples 137
Family Family 119
Friends getaway Friends getaway 43
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hotel Plaza,Vasteras
  • 5
    « visited on business recently and stayed two nights »

    stayed at the plaza hotel and it was excellent all round service and quality, room was spacious and comfortable and large so no issues. facilities for whatever you needed so was top draw and made welcome by all staff. good selection of food and drinks with comfortable surrounds.

    3
    « OK but poor service »

    Location is good. I was visiting the AROS conference center, which was practically across the street. City is small so everything is near. McDonals is downstairs/next door. Same for ICA supermarket for groceries etc. The hotel entry is weird. It is a small door next to the McDonalds that does not look anything like a hotel entry. Entering the door you find a long set of stairs going somewhere. Which ends up being the hotel lobby. Myself and other I talked to had trouble figuring out where to go on arrival. Just odd. I would recommend visiting the top floors with the gym etc to get a nice view over the city. OK, the city is not very exciting to see since it is a small and not all that historical. But it's a nice panorama at the top. You need to go down to lobby floor and to the end of the corridor to find a new set of lifts to get to the top floors. Breakfast was quite busy around 8. Recommend going around 7am if you are up, lots of space at that time. Or a bit later around 8.30-9pm seemed ok. Service was overall outwards friendly but poor. Plusses: +breakfast is good. nothing super exciting but good selection for me. +good location +generally clean and good condition +room has safety deposit box, and empty minibar for storage +access to hotel gym with room key 6am to 10pm Minuses: -weird enty, causing various issues -no cash accepted at the bar. the swedish way it seems. -poor service --inroom bathroom soap dispensers not filled --unable to get coffee at breakfast since coffee machine tray full, no-one around to empty it --very slow to clear tables on breakfast, maybe lack of staff? makes even harder to find a (good) table --the weird door/entry to the hotel locks during the night. and as said, there is no sight from the door to the lobby where someone from the staff might be. you cannot open it with the hotel keycard. there is a bell to ring to get it to open, and they told me it was the only way to open it. yet we were stuck 10minutes in the middle of the night outside the hotel. we could not open it ourselves, and no-one answered the bell. at the same time random people (semi-undesirables) are circling the area (especially outside McDonalds). this is UNACCEPTABLE for hotel guests. you need to provide a way to enter for guests using hotel key, and have staff respond to the bell, ensure it works. --like others said, customer service at the front desk is ok but not really engaged -gym is poorly equipped. few treadmills, and few devices. no free weights, just plenty of empty space and good sights over the city. hotel is fine for the location and business in the area etc. just not to expect anything extra special.

    4
    « Good location, nice hotel »

    Great room. Great service. Location of hotel is great. It was no problem for us to get an early check in. The breakfast was really good food-vice but it was oh, so noisy and busy. Really loud volume and to many blunt people. It seems there was a fair amount of people not being used to stay at a hotel, use an elevator? Giggling, tipsy old couples. Really annoying.

    5
    « Warm, cosy and well located »

    Stayed here for two nights in a single room. Room was a bit cramped but clean and tidy, service was good, hearty breakfast with overall good food and option to make your own waffles. The view from the gym was great. Location is good,there's an ICA supermarket and McDonald's right next door.

    3
    « Perfectly placed hotel in the city centre. »

    Spent the Naturfotodagen weekend in this hotel. A hotel fulfilling all expectations and offer good service. They found the mobile charger I left behind and returned it to me. The only minus I can think of is the Saturday night dinner which left much to desire. Dry and unloved chicken breasts with a unappealing sauce for an irritating high price.

    3
    « Really Not Bad »

    A very modern hotel perfectly located for the centre of the city. The single bedded room (and particularly the en-suite bathroom) was a bit small for my liking. But the breakfast was adequate. The hotel does not accept cash in settlement of the bill - only credit cards, so you will have to blow your leftover SEK currency elsewhere before you leave the country!

    2
    « An adequate hotel. »

    My husband and I had a long-term stay in this hotel. The location is superb as you can walk to just about anything you might need. That being said, the entrance to the hotel has a group of guys (seemingly undesirables) hanging around most of the day. It was uncomfortable having to get past them and the smoke cloud that hits you in the face before entering (the front entrance seems like an awkward place to have a smoking area; it is always full of cigarette butts and trash people leave laying around). Also, be aware that parking is very expensive and available in a garage under the hotel but you have to drive to the side of the building. Like other reviewers, I found the breakfast to be wonderful, but, my husband did not (he doesn't like 'egg soup' and needed to have eggs more well-done). Lots of options to choose from. It was at times very busy and they do not clean the tables fast enough to accommodate everyone. There were several mornings we had to find a make-shift place to sit and eat. I never did understand why they would allow their breakfast area spill into the lobby. The mess was really unattractive. Also, the flies around the food is, at the end of the day, totally unhygienic and unexceptable. The front desk staff, while outwardly friendly, never seemed to be very engaged in customer service. Checking in, asking questions, checking out...it all seemed like a big inconvenience. The staff really could use some more customer service skills, a few smiles, and desire to work there. Our room was subpar. It was equipped with a coffee/tea station and a TV. Nothing fancy. Our room location was not ideal and we had several spider issues. The skybar, spa, gym were all nice additions. I wouldn't recommend dinner at the restaurant. It may be a personal preference, but their idea of tacos is no where near the same as mine, and very expensive. We left hungry. All in all, I wouldn't stay at this hotel again. It has a few things going for it, but not enough for me to return.

    5
    « Very good!!! »

    Location is amazing. In the heart of downtow, close to everything you could need. The hotel is super cool, Very well designed outfit. The family room is Very spacious and super Clean. Breakfast is one of the best I had in Europe ever.

    5
    « Great hotel located at the Centre of the City »

    Good hotel with nice spacious rooms. Tallest building in the locality. 24x7 reception desk. Complimentary breakfast. Breakfast has wide range of foods to eat. Offers free wifi round the clock. Sky bar/sky gym/ sky spa located at 24/22/23 floors have good facility with nice view of the city.

    5
    « Bang in the city centre - top hotel! »

    A very high quality hotel which has just had a refurbishment in the rooms and lobby area. Very good restaurant with highly rated breakfast which opens early and sertves everything you want. Next to a supermarket if you wish and very close to the bus / rail station offering excellent services to the airports and to Stockholm - about an hour away. The rooms are comfortable and quiet and with tea and kettle. Third time I've stayed here and not dissapointed.

  • 4
    « Great hotel in the middle of downtown »

    Great place, clean and friendly staff with a lovely breakfast. Only down points would be to do with the amount of flies around the fruit salad and cheese sections in the breakfast bar, there is no English breakfast tea bags and it can be intimated by a group of young men that hang around between the Plaza hotel entrance and Macdonalds. It maybe an idea for the police to come more often and patrol this section. Also, the smoking area downstairs does not have a big enough cover from rain when sitting down by the little table and 2 chairs. Overall, I would definitely come back and try the spa but they also have a good after works session between 4-6pm at the bar which made the stay very pleasant indeed.

    1
    « Really bad no shower and room does not get made. »

    The shower in my room did not work, the water could not be switched between bath tube and showerhead (the metal cap for doing was broken lying in the bathtub). I told the reception in the morning, returning in the evening it was still not fixed and my room was not made at all. I told the reception and they said I could change room. I had a business dinner appointment so had no time to change directly and asked if they would help me doing it ( since this whole inconvenience was due to them) but no... I also got no price reduction..... and no "we are sorry". 10 years ago this was a nice hotel now I can only recommend to stay away, at least I will.

    4
    « Good hotel at nice location »

    I like to stay here for work. The lobby has a nice open atmosphere. The lobby olso serves as bar and breakfast room. It can become rather crowded. Rooms on the higher floors have a great view on either the city or the lake ( depending what side the room is on). Supermarket and shopping centreright next door. In the cold winter you don't even need to go outside.

    5
    « Large room »

    Our family room was basically an apartment, separate bedroom & large front room with table, chairs, sofa bed, we where impressed (didn't have to sit in dark silence while the kids slept!) . All beds where very comfortable. The sauna and gym on top floors has great views. Good selection at breakfast with waffles & cream! Parking is in an underground car park that you have to pay for (around £14 for 24hrs) couldn't seem to work the aircon to make it cooler but we didn't ask reception. Felt we got a lot for what we paid.

    3
    « Ok hotel »

    Stayed here one night. Maybe got a bit unlucky as some of it being done up and skybar was closed too (would have been nice to have been notified). Room itself was reasonable size, clean and tidy. Could not find any way to change room temperature which was odd/disappointing. Bed very comfortable and breakfast buffet very good. Very good central location and large choice of restaurants nearby. Not stand out good but if you want a central hotel it was fine.

    3
    « Central business hotel »

    Stayed for 4 nights to attend a wedding over the mid-summer weekend. The hotel is centrally situated for shops, bars and restaurants in Vasteras, and ideal for business people. The room we had was large with a nice view but in need of refurbishment which appears to be happening at the moment. Very little wardrobe space which was disappointing. Free safe in room. The breakfast was very good with plenty of choice at whatever time you went to the restaurant. It was surprising that over the weekend a hotel bar, restaurant, and spa were closed! All staff encountered were very pleasant and efficient.

    3
    « Currently under refurbishment... »

    According to previous comments refurbishing is needed... Room is very bright and clean, offering plenty space. However corridors and lobby are still on works and should be much better in coming months.

    4
    « Very friendly staff »

    This is my 3rd stay here, under the second chain name ;-) They seem to change it from time to time. New additions since my last visit was the hairdryer in its own bag in the bathroom, a very nice upgrade from the old white one on the wall - and also I had a safe this time. Very good, but I still really miss a mini fridge. When you stay in a hotel for a week, it's nice to have some cold drinks in your room. Although, I always ask the nice staff in the reception for a large glass and some ice, so I get around it. Please note though - the rooms are cold. The airconditioning doesn't do heat, so I am always cold here. Fortunately though, the nice staff fixes this without any issue - I have had a small fan oven delivered to my room on all stays. So all in all I am very happy here. The breakfast is excellent with vegan and gluten free options, and the beds are nice. Spacious rooms with modern furnishings (and a pull-up electric socket intelligently placed in the middle of the work table - that was ironic.) Great internet connection. The staff and breakfast makes this hotel very nice and I will not hesitate to recommend it. Thanks to everyone in reception for your hospitality when I had a cold during my recent stay!

    4
    « Second stay here during this year »

    Last time I was here in the beginning January (it was in First Hotel chain). Perfect location, just several minutes walk from train/bus stations, big rooms, very comfortable bed and very good breakfast. And price was very attractive as well. Now it belongs to Best Western. What can I say, everything as it was, but almost doubled in price. May be it is season, do not know. All in all, recommended for stay in Västerås.

    2
    « Fails to meet expectations (The devil is in the details) »

    First things first: the hotel has a nice lobby and a good breakfast. But that's about as much positive points as I remember. The hotel promotes renovated rooms; if at all they have received a rough refurbishment at the surface. The walls seem newly painted. But putting a bit of fancy furniture into a room doesn't make a renovation. The bathrooms seem old, the windows are impossible to close properly (same goes for opening), the ventilation in the room is 80s standard, it is noisy, bad to regulate, and impossible to turn off. If this property was classified at 2.5 stars my review would be more positive because the hotel would meet such expectations a lot better, but there is not much here that lives up to the expectations of a 4 star hotel i am afraid.

  • 4
    « Very nice basic hotel »

    The hotel is located at the centre of the city, and it is not far from the railway station. It was clean, and the room was what we had expected: the basic things were in order, but nothing special. The breakfast was excellent. The service could have been friendlier, though.

    4
    « Wonderfull »

    I have been in this hotel many times, it is my first choice if I go Vasteras. Specious rooms, excellent breakfast, nice staff. Affordable cost. You can enjoy staying in lobby or you can go for shopping, markets and restaurants are connected to the hotel. This hotel is located in heart of city, near to lakes, public transportation, rental car offices.

    3
    « the hotel is very close to the central city. However the hotel service could have been better. »

    The reception felt poor on the service. They didn't even start with saying hi. The breakfast was ok, however they were no clean tables for us to sit. The staff were poor on refill the food that's was finished. However the room were fantastic. The hotel is very near the train station and the city. You have like 5-10 minutes away from everything.

    3
    « A room is a room is a room »

    An ordinary modern hotel that tries to use strange design furnitures to look good. The problem is that sometimes modern design furniture is impractical of use for example in the breakfast restaurant. They need more space for more sitting guests at breakfast. But a nice clean room with comfortable beds.

    5
    « Big comfortable room »

    We had a great room with a couch and chairs. A big, clean room and bathroom. Our bed was very comfortable. We had a poor view from the room but, a nice view from gym and sauna. Big breakfast was tasty and had many choices.

 

Getting to the hotel ...

All directions
·From: E18 West. Take Exit 134 for Emausmotet to the Center and follow the signs towards Skrapan to the Best Western Plus® Hotel Plaza. ·From: E18 East. Take Exit 134 for Emausmotet to the Center and follow the signs towards Skrapan to the Best Western Plus® Hotel Plaza.