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Best Western Premier Tuushin Hotel, Ulaanbaatar

4.0/5  - basé sur 319 notations.
Prime Minister Amar Street 15, 14200, Ulaanbaatar, Mongolia - See map
Best Western Premier Tuushin Hotel - BEST WESTERN PREMIER Tuushin Hotel The Best Western Premier Tuushin Hotel is ideally located in the center of Ulaanbaatar. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of the city, the very center of Ulaanbaatar, within 100 meters from Sukhbaatar Square and the Government Palace, the Best Western Premier Tuushin Hotel offers 198 rooms. The room classifications range from standard to the Presidential suite. The hotel also offers three restaurants with an exquisite level of modern food and services and two entertainment and conference halls which are fully equipped with the latest equipment such as a translation system. All sections and parts of the hotel have modern furnishings and decorations which satisfy the latest world quality standards. A high level Le Cabernet international cuisine restaurant is on the first floor, the Prime Grill restaurant is on the third floor and the Premier Lounge which is located on the twenty-fifth floor in the highest level of Ulaanbaatar city. The Aroma Tera Beauty Spa and Sauna with exquisite levels of services, a Spanish sauna, and a fitness center are also part of the hotel. Therefore, our friendly team and employees who are specialized in hotel experiences in Mongolia and abroad will try their best to deliver 100 percent customer satisfaction with the motto, "Yes We Can". We will deliver Mongolian traditional, friendly and hospitable services by taking care of every single guest.

Best Western Premier

Tuushin Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 319 guest reviews
NOTE ISSUED
Excellent
113
Very Good
161
Average
34
Poor
6
Terrible
5
REFER TO NOTICE
Business Business
159
Couples Couples
48
Family Family
24
Friends getaway Friends getaway
41
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nothing special but adaquate"

3
19/10/2018

Stayed here a couple of nights and the room was dated and worn. The breakfast buffet was typical Western and Asian food, but the staff was great as they actually knew how to make an omelette and knew what type of tea I liked each morning. When my errant luggage arrived a few days late, the staff knew how happy I was (maybe they recognized me and my same clothes day after day). Checked out the top floor Bar and Restaurant, but it was empty and expensive.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear lawm, Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. We regret that there were aspects of your stay that fell short of your expectations. It is our hope that you might consider joining us again in the near future, as we would love nothing more than the opportunity to restore your confidence and win your heart in full. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"A nice hotel, but way too hot"

4
13/10/2018

We stayed here on two occasions for a night each time. The hotel is very nice and the rooms very comfortable. The rooms on the west have a great view over the Parliament and the main square. The breakfast was also very good. The big let down was the temperature in the rooms. We could not get ours to cool down at all and it was running at about 28 degrees. On our first visit, having the windows open seemed to improve this but even this didn't work on the second visit. Apart from the heating issue I would highly recommend this hotel. I have taken off one point for that problem. We also ate at the Bar/Restaurant on the top floor of the hotel. This was a highlight of the hotel. We came here a couple of times during our stays here. It is a beautiful spot with great views over the city. The service was friendly and efficient. (The only black mark is that they seem to not have a lot of the wine that is on their wine list. This is a problem across this hotel.) We had dinner there one night and the steaks and pizzas were very good.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear CorvettePete, Thank you for encouraging review and for staying with us. We are delighted that you enjoyed our services, and we sincerely appreciate your comments about the air conditioning problem you have experienced during your stay, we will share it with our staff and resolve the issue. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Best In Town"

4
09/10/2018

This is the ideal hotel to use as a base as you explore the various areas in Mongolia. We stayed here four different times as we ventured out and it was a great base to return to. The beds and linens are great. The hot water was good mostly but one day we were unable to get anything beyond cool. The wifi is very good and the room comes with the usual amenities. The luggage storage is handled very safely and efficiently. The breakfast is great with a good mix of hot and cold dishes. We had room service one night and it was prompt and good food. One big complaint is the rooms are very hot in cold weather unless you turn the heat off, which is what we did, and even open the windows. I recommend this hotel.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Travel_Pin_Man, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us, and appreciate your kind compliments about our service, amenities and food. Please be assured that we will share your feedback with our team who take pride in delivering the very best of experiences to all of our guests. Thank you also for recommending our hotel on TripAdvisor for other viewers. We look forward to welcoming you back to Best Western Premier Tuushin Hotel very soon! Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Great Staff."

5
09/10/2018

During my stay I seriously injured my finger in an accident in front of the hotel. I entered the lobby leaving a bloody trail. The staff immediately rendered assistance and called for emergency medical care. Ariunaa, a supervisor at the Best Western, became my support and ambassador. She is an amazing young women and I was lucky she was there for me. She came with me to the hospital, was my translator as no one spoke English. She expertly got me thru all the lines and Mongolian procedures. I had an unfortunate situation but without the help of the lobby staff and Ariunaa, my situation would have much more serious. The staff of the Best Western deserve 5 stars and Ariunaa 10.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear jeff o, Thank you for choosing Best Western Premier Tuushin Hotel and taking the time to share this review with us. We are glad that you enjoyed your stay and we are delighted to hear that our staff took good care of you. I will pass your compliments onto Ariunaa and the rest of the team, all of whom were thrilled to be of services to you during your visit. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide high standards of service. Thank you again and we are looking forward to welcoming you back in the near future! Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Comfortable stay"

4
08/10/2018

The hotel is at its best but supply is good for only one person while we are a couple staying 1toothbrush and one pair of sleeper, we stayed 3 nights before our countryside tour and another 2 nights after and it was only on our last 2 nights stay that we were replenished with the complimentary bottled water. We should be given room with the same view on our last 2 nights but we requested another view and they immediately give in to our request and i really appreciate them for being considerate but our room's internet was not working and the bath tub drain is not working well so they decided to transfer us immediately to another floor and i thank you for their fast action even tho' it was a hassle for us to pack again. Overall we still enjoyed our stay since the hotel is near to everything and the spread of breakfast is more than enough to energize for another day activity.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Mila Agacid A, Thank you for taking the time to share this review with us, we are pleased that you enjoyed your stay with us. Your feedback is essential in helping us improve our services. While we are glad that you had an overall positive experience at our hotel, we are also disappointed to learn that there were some aspects of your stay that was not up to par. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Great room except for the A/C"

1
29/09/2018

Always a mice hotel but the room air conditioner doesn't work. Thermostat is set for 5 degrees Celsius but yet my room is 28 degrees. I have the windows wide open and requested a fan and still not cooling down. I suffer from migraines and this is causing me to get migraine. First night and this is not acceptable.

"Helpful staff"

4
24/09/2018

Nothing special about the hotel. It has an excellent location, rooms are very clean and wifi etc work well. Breakfast area can be very crowded depending upon time. Beds are comfortable. We were due to check out for a flight to Beijing when we found it was delayed by 10 so,our tour guide spoke with the staff and they extended our check out time. The day was bitterly cold so not one for outdoors especially without warm clothes. We checked out at allotted time and sat in the lobby slowly getting colder when one of the staff came over and asked us if we would like warm water with honey and lemon. Then the Manager appeared and spoke with us about our stay and we mentioned our problems so he arranged for extra time in our room as it had not yet been serviced. This was even though the hotel was fully booked for the night. This was very much appreciated. Thank you for this.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear TARDIS4956, Thank you for your kind review! We are delighted that you enjoyed your stay with us and sincerely appreciate your kind compliments about our hospitality, food, and rooms. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. We certainly look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Perfectly fine - but nothing special"

3
22/09/2018

Just stayed in Tuushin hotel last week before leaving on a tour of Mongolian normadic life. The hotel is fine - but some rooms are showing age. Breakfast was poorly organized and not particularly good. There are only two elevators so during peak times you might wait a while to get up or down. If you are using this hotel as a gateway to seeing the spectacular Mongolian life outside of UB then it makes a perfectly fine jumping off point - but the experience at the hotel itself is just average. Not sure about other options - I have not stayed at Hotel 9 but hear that it is newer (but does not have a view of the city as it only has about four floors),,,

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear jamie5126, Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. We regret that there were aspects of your stay that fell short of your expectations. It is our hope that you might consider joining us again in the near future, as we would love nothing more than the opportunity to restore your confidence and win your heart in full. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you again and we hope to see you again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"very good value business hotel in a central location"

4
17/09/2018

Well-appointed rooms and located centrally in Ulaanbataar. Buffet breakfast is excellent. A couple of downsides are the slow elevators (only two, which is inadequate for a high rise hotel) and sometimes inconsistent hot water for the shower. The executive lounge on the top floor offers great 360 views of the city.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Alvin V, Thank you for taking the time to share this review with us. Your feedback is essential in helping us improve our services. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"On the main square, central to everything"

5
07/09/2018

What a find! From this hotel you can walk everywhere in UB but beware of pickpockets watching the entrance of the hotel. The executive rooms have a fantastic view and are spacious and very well appointed. The shower over the bath could be a major problem for older people and travelling with small children as the bath is very high. The breakfast on the 3rd floor has a nice assortment and the egg station is fantastic. The front office staff are friendly and helpful and went out of their way to help one of our group who was sick. They even bought soup and checked up on her without us prompting them. This hotel deserves 5 stars for their service.

MunkhbatE3, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Braidgirl, Thank you for taking the time to share such a detailed summary of your experience at our hotel. We are delighted that you enjoyed your stay with us and sincerely appreciate your kind compliments about our hospitality, food, and rooms. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. We certainly look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Thermostats don't work"

4
29/08/2018

This is a nice hotel in every way except for the HVAC. We stayed in 4 rooms on three occasions, and had problems with air conditioning in every room. The employees set the air conditioner on 5 degrees Celsius (59 Fahrenheit) and you are expected to turn the air conditioner on and off as the room gets warmer and cooler. If you set the thermostat for 24 degrees, the air conditioner continues cooling nonstop with the room getting to 19 or lower if you don't turn it off. When we complained, an employee came and told us to leave the thermostat on 5 degrees and turn the A/C off if the room got too cool. In one of the rooms, the A/C didn't work at all and we were moved to another room where the thermostat didn't work. This situation is really unacceptable for a 4-star hotel. The WiFi was very good, the breakfast was very good, reception spoke good English. The rooms were large. In our last room, the bracket holding the shower sprayer was loose so the water sprayed toward the curtain. Housekeeping should have noticed this and had it fixed.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear XenophonAnabasis, Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We sincerely apologize for your less-than-satisfactory experience this time and have since highlighted your feedback to the relevant departments. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel. Best regards, Hotel team Best Western Premier Tuushin Hotel

"Excellent hotel"

5
27/08/2018

I originally booked to travel solo, and Nomgon (reservations manager) was absolutely superb with his management of my accomodation needs and also organised an amazing tour for us. The hotel is located right next to the square, excellent service, excellent food, and superb service. You can walk to restaurants and shops. Breakfast was excellent with eggs made to your liking, with many hot and cold dishes, fresh coffee and pastries. Breakfast is included in your room rates. They can also organise airport transfers.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Nilmini, Thank you for your great review! We are delighted that you enjoyed your stay with us and we will share your feedback with our team, especially with Nomgon. We appreciate your kind compliments about our location, staff service and food. Your feedback motivates all of us to keep raising the bar. We hope to be able to welcome you back very soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Impressed my German guests"

5
21/08/2018

Not one to write a long review but in this case, I have to since I was most gratified by the service of the staff. Upon arriving at the hotel, I had a long cut on my palm and was given first-aid treatment by a lone receptionist (it was 11.30 pm). She helped clean my wound, and bandaged it like a pro in the most of 2 minutes, saved me a trip around the city to look for a pharmacy. Best value for money hotel in UB. Rooms are of good size and well-maintained, and the bed!!! My sleep is very precious to me on business trips, and I slept like an infant on the 22nd floor. Views out of the windows pretty much tops any in the city. Me and my fellow travellers were served by a German/English-speaking waiter in the Executive Lounge! That is to say the staff in general were quietly efficient without any fuss, and well-spoken too. I have gone out of my way to take photos, since I owe it to my saviour, the receptionist!

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear bayarchingo, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us and appreciate your kind compliments about our staff, hospitality, and rooms. Please be assured that we will share your feedback with our team. We certainly look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Nice hotel "

4
20/08/2018

Stayed at the hotel for 3 nights over a 10 day period. The hotel is in a good location for walking, near the central square. The breakfast buffet is good. They held part of my luggage for the internal flights in Mongolia.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear wolf3728, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us, and appreciate your kind compliments about our location and food. Please be assured that we will share your feedback with our team who continually strive to create seamless and positive experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Comfortable, clean and friendly"

5
18/08/2018

I stay at this hotel semi-regularly for work, with my longest continuous stay at one month. The staff here are always friendly, the rooms are pretty clean, the beds are very comfy and I always feel safe here. I'd like the room service menu to have a refresh, but as a short term traveler the current menu is likely to satisfy. Always a pleasure to stay here.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear kellymathews2018, Thank you for taking the time to review our hotel! We are honored by your kind compliments about our staff and rooms. We would like to thank you for your continued loyalty and look forward to welcoming you back real soon. Sincerely, Hotel Team Best Western Premier Tuushin Hotel

"Pleasant stay but only average "

3
15/08/2018

Overall location was excellent but service and facilities were average. Food was OK only with small and rather crowded dining area. However good Base for visiting nearby attractions like main city square and the national museum.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Rupert S Thank you for taking the time to share this review with us. While we are delighted that you were pleased with our location, we are disappointed to learn that you found our service and facilities to be average. Please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have the chance to welcome you back again and recover your impression of the hotel. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Nothing to fault"

4
15/08/2018

We stayed here for 3 nights. One night on arrival, as well as before and after as part of a tour package. Large western style modern hotel, with spacious rooms and views over the square. Handy to everything. Reception spoke great English and nothing was too much trouble. Not the cheapest place in town if you are on a tight budget.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear TheWilk0s, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to be able to welcome you back in the near future. Best regards, Munkhbat Enkhbat Hotel Team

"Very Good Hotel"

4
12/08/2018

The Tuushin Hotel is well located for getting around the city of Ulaanbaatar. It's runs efficiently and has excellent staff, helpful and operate with a minimum of fuss. Pricey but very clean and panoramic view of the city.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear 701David, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at our hotel, and appreciate your compliments about our staff, service and location. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Munkhbat Enkhbat Hotel Team

"Good Location"

3
11/08/2018

Best thing about the hotel is its location just a stone's throw from the main square. Otherwise it is fine but pretty ordinary for the price. The executive club was a disappointment so I would not bother paying extra for a Club room. The Premier Lounge on the top floor has decent enough food and good views over the city. I have not visited any of the more modern alternatives in the city but suspect there are better options for the price.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear JKM73, Thank you for sharing this review with us. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Sincerely, Munkhbat Enkhbat Hotel Team

"Excellent property. "

5
26/07/2018

Easy check in. Breakfast was very good, numerous dishes to choose frim. Very good beds. English tv stations good location. Good service. Honorable hotel. I would highly recommend the bestwestern premier tuushin

Ariuntungalag M, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Susan, Thank you for choosing Best Western Premier Tuushin Hotel. We are happy that we made your recent visit wonderful and I will definitely share your review with our staffs. Thank you again for giving us a perfect rating and we hope to welcome you back at our Best Western Premier Tuushin Hotel in the near future. With kind regards, Ariuntungalag M Guest Relations Manager

"The Best"

5
21/07/2018

Our room on the 20th floor was wonderful. The executive lounge on floor 23 was luxurious with unparalleled views of the Square and the city. The breakfast buffet had everything including Indonesian food- see photos. The staff was polite, friendly and helpful. The location was central. A real privilege to stay there. Thank you

Ariuntungalag M, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Wonderlust, Thank you for your positive review and taking the time to provide us with your excellent feedback. We are happy that we made your recent visit wonderful at our Best Western Premier Tuushin Hotel. I am sure that with your wonderful review it will inspire us to do even better each day and we strive to provide our guest with exceptional experience all the time. We look forward to welcoming you back again in the future. With kind regards, Ariuntungalag M Guest Relations Manager

"Well appointed, comfortable and friendly"

5
16/07/2018

I stay here twice a month, for over a year now and find the staff friendly, the food tasty, the rooms clean and well appointed. Central heating is in each room.for the cold winters as us reverse cycle air conditioning. There is the odd occurance when the aircon doesn't cool very well in the middle of summer. The hotel is in a good central location. There are CCTV cameras in all public areas and walkways.

Ariuntungalag M, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Edwards, Thank you very much for your wonderful review and lovely feedback about our Best Western Premier Tuushin Hotel. We are delighted to tell you that all your kind comments have been well received and I have shared them with our staffs. Also, we appreciate your continued support and apologize for the inconvenience you experienced regarding our air-conditioner. Please rest assured that our air conditioners in the hotel are on regular maintenance. However, I will address your concerns on this issue to our maintenance department. Lastly, thank you for giving us a perfect rating and we hope to welcome you back at our Best Western Premier Tuushin Hotel in the near future. With kind regards, Ariuntungalag M Guest Relations Manager

"Almost 5 stars"

4
16/07/2018

We were only planning on staying here two nights and extended to three (forfeiting our non-refundable reservation at the other Best Western outside of town). This is a wonderful base to recharge at from touring Mongolia. For the first time ever, I felt the bellhop actually earned his tip. He not only delivered our bags, but explained some of the quirks of the room. 2 complementary bottles of water, radiant heat bathroom floors, robes (however, the first night I was there there was a random hair on my robe), slippers, excellent water pressure, beds, pillows and amenities. Excellent, fast, well priced room service. (We NEVER order room service and we did it twice) Because we had to depart very early they put together a complementary to-go breakfast. Very nice! When traveling it's sometimes hard to remember what day it is. I love that their elevator carpets tell you what day of the week it is!! Two downfalls... the cab from the airport on two separate occasions was 25,000T and 30,000T. When I asked the hotel to book me a cab for early morning flights it was 55,000T. Their shuttle is something way more. I think 90,000T. Also, my foot found an old apple core under the bed. Yuck!

Ariuntungalag M, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear, Laurel Thank you for your kind review and choosing Best Western Premier Tuushin Hotel. We are greatly honored by your kind compliments about our bellhop, facilities, and room service. We apologize for the difficulties that you had encountered regarding our cab service. It is our duty to ensure that our guests reach their destination without worry and safely. Please rest assured that we have taken steps to improve our service. Thank you again for sharing this valuable feedback so that we may further improve on it. In addition, we look forward to welcoming you back at Best Western Premier Tuushin in the near future. With kind regards, Ariuntungalag M Guest Relations Manager

"What a Great Surprise - Outstanding Property"

4
13/07/2018

I would highly recommend this hotel - great property and great location. We stayed a total of six nights off and on during out trip to Mongolia. Normally we stay at the five star property, however, we got booked into this property. When I heard Best Western I was not impressed, but this one is different. The staff are all outstanding with quick service all the time. If you call for room service, they are fast beyond belief. Our room was on the 20th floor and appears to have just been renovated. Great soft bed, new carpet, large room and bath, mini bar, etc. Everything you need for a great stay. The breakfast is buffet style with cooked to order eggs, etc. You have plenty to choose from. We also had dinner here and it was also excellent with great flavors. The people in the business center were extremely helpful. The lounge on the 25th floor has excellent drinks and a great view. I have nothing but great things to say about this place.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear PatricklongBeach Thank you so much for your kind and positive review on TripAdvisor . We appreciate your great compliments on our facilities restaurants and quality of service. I will certainly share your feedback with our team and we are looking forward to welcome you again . With kind regards, Baasansuren Ch Guest Relations Manager

"Great location and good restaurants"

4
12/07/2018

Stayed three nights in total with a friend at the Best Western Tuushin Hotel in UB in a double room during the Naadam Festival. This five star hotel offers most features you would expect in a four star hotel and a dandy included breakfast. Because my friend was ill, we checked in early at 9:00am and were charged an additional 30% of the daily rate even though the room was available. Because the travel season for tourists is short, I guess the hotel needed to maximize its revenue during the festival. No money changing services were available at the hotel, so be prepared to find your Mongolian money elsewhere. Ordered the beef burger from room service and it was excellent, hot, fairly priced and delivered quickly, so I did it again. The hotel is secure, safe and only a ½ block from the city square where much of the action happened. Ask for a room with an odd number to view the square from your room. The restaurants offered a varied of items and we reasonably priced.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear ronvoyage Thank you for your encouraging review on TripAdvisor .We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our location and restaurant services . Yes we don have money changing services , But we do have ATM machine in our hotel lobby and there is bank as well just next door . We look forward to welcoming you back again soon . Yours sincerely Guest Relations Manager Ch,Baasansuren

"Ulaanbaatar a place to stay"

4
10/07/2018

Ulaanbaatar has a range of hotels that are ok but need some refurbishment. The tuulshin by comparison was in pretty good shape. It has a great location just near the main square so you can easily walk to most of the interesting places around the centre of town. The room was good being a fairly standard size with a comfortable bed and a bathroom with a window into the bedroom. There is a blind you can use. Good internet. The breakfast area is a little small so if the hotel is full and you come at a peak time around 7:30 you will struggle to find a table. The food is quite good with a reasonable, mainly western range. Laundry service is fast and efficient. All in all I enjoyed my stay.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Geoff1861 Thank you for your encouraging review .We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our location and services .We look forward to welcoming you back again soon . Yours sincerely . Guest Relations Manager Ch.Baasansuren

"Great luxury base"

5
10/07/2018

I don't usually stay in 5 star hotels - I like to be down closer to the real country. But the Best Western Premier Tuushin Hotel in Ulaan Baatar is a good choice anyway. It hangs right over the central plaza which always has some event happening and you can watch from you air conditioned room. The staff is unfailingly helpful, the food good and, when you come back sweaty and tired from rural adventures, your are so glad for the comfort of this lovely hotel.

"Every Expectation Met"

5
10/07/2018

I was in Ulanbaatar for a conference, and did not know quite what to expect from a city that is relatively less visited and from a hotel that I knew nothing about. 5 nights at the Best Western Tuushin (locally called the 'Tuushin' hotel) left me deeply impressed. The quality of the room was excellent, with a view of the city, working air conditioning, and all the necessary modern gizmos. The hotel was clean; the breakfast menu was great; the location was right in the centre of town next to Sukhbaatar Square; the staff were well trained and enough of them had a working knowledge of English to meet one's requirements. I had a great time! If I were to make a suggestion, it would be that there need to be one or two plug points available at or near the desk so that one can plug in a laptop and phone easily, and that coffee and milk powder be provided along with tea so that one could use the available kettle in the morning.

"Good Hotel "

4
24/06/2018

Service is average.Need a lot of improvement in proper communication not necessarily English but positive posture and facial expressions. The mishap that happened when the room service dropped the phone and still charged me the food i have to explain again what happened , those in housekeeping towels and robes and toiletries are sometimes taken and not replaced.

"Comfortable with strategic location "

3
08/06/2018

Stayed here for 5 nights and attended a conference. My room was on a corner and had good views, lots of light but was quite small. Despite that it had everything I needed. Breakfast was included and seemed to have plenty of variety. It was spring and fairly mild outside so I did find the heating was too much in my room, with no way to turn it down. I did have minor problems in my room like a damaged powerpoint and trouble with the hot water but the staff were very responsive and had it fixed by the time I returned to my room that evening. I tried a massage at the spa and it was pretty good, with reasonable prices. The location was close to the main square and parliament building and a few blocks walk (10 minutes) to local shopping. Overall I enjoyed my stay.

"Great Location and Good place to stay"

4
06/06/2018

I stayed for five nights recently At the Best Western Premier Tuushin, Can say that it is comfortable to place to with spacious rooms, good view over looking the Main Square of the town, clean rooms , the buffet breakfast was good. Staff is courteous and helpful. Overall a good experience.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear rajivkhattar Thank you so much for your kind and positive review on TripAdvisor . I will certainly share your feedback with our team and truly appreciate your recommendation . We are looking forward to welcome you again . Yours sincerely , Guest Relations Manager Ch,Baasansuren

"Great hotel in an interesting place."

4
20/05/2018

I spent six nights recently at the Best Western Premier Tuushin and was pleased with the quality of the room, the buffet breakfast, and room service when ordered. It's not the finest and most palatial hotel I've ever stayed in, but it was quite good and I'd be happy to stay there again.

Baasansuren C, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear AfghanJack, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide an exeptional experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours sincerely . Guest Relations Manager Ch.Baasansuren

"Great location and ok hotel"

4
16/05/2018

Good size room. Clean. Big window, nice city view. No iron in a room. Only tea served in room, no coffee. Nice feature was a glass wall between bathroom and the room which means one could appreciate city view from a bath. Room booked for two but set for one, so had to call room service. No swimming pool, spa access on 15% discount for guests. Breakfast ok. This hotel is in a great location, just a minute walk from the main square. There was a problem with bill (several extras added and price higher then at booking) but all sorted at check -out.

Baasansuren C, Guest Relations Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Filizanka, Thank you for choosing our hotel, and for taking the time to write a review! Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room but we're sorry to hear there were some issues when checking out. Please rest assured we have addressed this with the team to ensure we improve on this. We look forward to welcoming you back to our hotel in the future. Yours sincerely . Guest Relations Manager Ch.Baasansuren

"The best Hotel to stay in Mongolia."

5
29/04/2018

I've stayed at this Hotel for a night. The Hotel is located centrally, where you can practically get to anywhere of importance in a few minutes. The rooms were spacious, and clean. The stuff spoke perfect English, and were most friendly with my requests. On top of that it was a bang for buck. Recommend this Hotel to anyone who's in Mongolia and looking for a place to stay.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear williamrosenberg75, Thank you for the positive review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our amenities and staff. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Never ever! Worst staff ands fully uncapable and incompetent GM"

1
13/04/2018

If you wish anything bad and dissatisfying happened in your life please come to Best Western Tuushin Hotel. Nasty food, bad english-speaking stuff, useless frontdesk personal and fully incompetent and incapable General Manager. Day 1. The reception manager couldn't find a suitable restaraunt (!) in the evening. Day 2. I called a taxi for next morning, with room charge, underlined the adress and showed me on my smartphone. Day 3. Morning. The taxi comes and after long drive gets me late and to the wrong place. I am late to the C-level meeting, i have to reschedule, possibly lose the deal and also have to postpone the meetings for the whole day because of rescheduling the first meeting. Day 4. Evening. I call the reception and ask to find me a taxi, with room charge, and get me to specific point. And, guess what happens next! Taxi comes, with cash payment, and the driver doesn't know the address and he didn't get any info from the reception. And of course, that was the girl from previous evening, made the same mistake twice a day! So, i start speaking with the guys at the reception, asking them to call the GM. They refuse of course, telling that they don't do it for 30 minutes. After that, some really scaried and frightend guy comes and tries to explain that all this is not their fault and he is very sorry. Still no GM. After some hard communications he did called the GM, so we have a veeeeery long conversation with her, full of bad scripts, consumptions me as a liar and storyteller, and telling me she is on vacation far from the city, it is more than 5 hours to come so she won't. After she talked with her employees at least we found that my story was true. 30 minutes more she finally admitted i was right and it was her staff mistake. And of course there was a lot of interesting inside that conversation - for example, that she has more than 300 employees and can't manage properly them all (it is really a problem for a GMs nowadays, i see). Or the next funny thing, i said her that's a shame for the chain hotel to act like this. She told me that that is a franchise, privately owned, so the chain is not the influencer here (OOPS, so much for the franchise standarts and all the $M invested into brand and service). I travelled a lot, i do 70-90 trips a year, locally and internationally, but i see such a mess first time in a brand chain. So speaking shortly: - The GM is too good to speak to her guests personally - the frontdesk managers do not have any rights to solve problems and been somehow very scaried by the senior staff. - the reception staff are incompetent, lazy, ingorable and non-understanding the customer. Therefore, - I will never ever stay in BW chain around the globe, business or leisure - i will advise all my friends and colleagues to do the same - i will never let none of business events conducted for me or by me happen in that chain - i am seriously thinking about a lawsuit considering my lost meeting and deal because of that hotel. So, if you are willing to go to BW in Mongolia, or around the globe - don't do it!

"Good hotel in the city center"

4
25/03/2018

The hotel located at the city center of Ulaanbaatar. Spacious rooms. Very friendly and helpful staff. Good quality of food at breakfast. Beautiful view from the sky lounge. Not expensive. Good value for money. I stayed in several hotels in this city. Best Western Tuushin is the best so far.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear V S, Thank you for your positive review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments regarding our staff and service. We look forward to welcoming you back again in the future. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Great western hotel in Mongolia's capital"

4
20/03/2018

A buddy and I stopped there for one night after a 6-day trip through the country during Feb 2018. Tired and looking for some western comforts, the BW in UB hit the spot. Staff is incredibly friendly and speaks English very well, the breakfast and lounge are well stocked and very accommodating and the rooms are large and spacious. Proximity to the main square is key and you can walk all over the city from there. Highly recommended.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear William J, Thank you for your encouraging review. We are delighted that you and your friend enjoyed your stay with us and sincerely appreciate your comments about our amenities. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"All round great..."

5
02/03/2018

My stay here was very comfortable. The room was very comfortable and well appointed. The bathroom and shower particularly were impressive. My room also had a great view over the city. The bar/restaurant on the top floor was also nice for a drink, amazing views. Staff were friendly and helpful throughout. Hard to find fault. Recommended.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear _joe_johnstone86, Thank you for encouraging review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our amenities and staff. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Centrally located"

4
02/03/2018

The hotel is centrally located - beside Sukhbaatar Sq, close to restos, walking distance to shops and museums. The hotel is clean. Breakfast is adequate. Room service is delicious. Staff is polite and professional. Hope to come back!

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Nieuw_Yorker, Thank you for encouraging review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our location and services. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"It's okay"

3
14/02/2018

They don't really go out of their way to provide great service, which is nice because I don't like to be bothered. The rooms are spacious and the location is near most things. Too bad their pipes are not clean. I've had to shower with slightly yellow water even though they moved me to a room on the upper floor. The gym is okay. Equipment is outdated but functional. On the worst day, brown water spewed out of the faucets for two hours.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear CocoSoul, Thank you for your stay with us and for sharing your review. We are indeed apologetic on the quality of water provided. On that day, there was a disruption to the main water supply system and when it resumed, the quality was not as pristine as it should be. Please rest assured that we have addressed this issue with our staff and we were informed by the Water Authority of Ulaanbaatar city that the situation has since been fixed. We appreciate your time in sharing this review and hope that we will have an opportunity to welcome you back again. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Comfortable room"

5
09/02/2018

I had a very enjoyable two-night stay at the Tuushin Best Western Hotel. The room was very comfortable. The Premier Lounge on the 25th Floor is a great place to relax and have a few drinks and meal at the end of the day. Totally recommend this hotel if you are in Ulaanbataar

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Darryl, Thank you for taking the time and sharing your positive feedback with us. We appreciate your kind comments about our Premier Lounge. Looking forward to welcoming you back again in the near future. Have a great day! Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Convenient location, friendly well trained staff."

4
16/01/2018

Just off the main square but in easy walking distance. There is a mid ranged priced supermarket across the street. It's closely located to Golumt bank, just a short 800-900 meter walk, which was the whole point of my trip to Ulan Bator, so this hotel was in a perfect location for me. The room was clean and spacious. If you book a family club room you get access to the top floor club which means you can get complimentary drinks 1-2 a day, which was a nice touch. Recommended.

Munkhbat E, other at Best Western Premier Tuushin Hotel, responded to this review
Dear flybizornotatall, Thank you for encouraging review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our location and services. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Big rooms in Premium Location"

4
29/11/2017

Nice experience, apart from a water problem experience once where tap water was completely off for few hrs in the morning. Other things are good! Standard room was spacious. Internet was good. Breakfast provided many options with wide-enough selections of bread, asian menu, etc. Overall the hotel gave good service.

Munkhbat E, Hotel team at Best Western Premier Tuushin Hotel, responded to this review
Dear Yenni R, Thank you for encouraging review and for staying with us. We are delighted that you enjoyed our services, and we sincerely appreciate your comments about the water problem you have experienced during your stay, we will share it with our staff and resolve the issue. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Holidays"

4
15/10/2017

We stayed here for two nights in may 2017, we were very impressed by the excellent service that this hotel offer .we enjoyed the morning buffet breakfast ?? and the nice and clean room to rest after traveling so far to Mongolia. We enjoyed our short pleasant stay here during our holidays in Mongolia ????

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear Lilian T, Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you enjoyed our service and breakfast. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Fine dinner with friends at the Premier Lounge"

4
05/10/2017

Thursday night 7.:30 pm we had dinner with our 16 friends. The atmosphere of the Lounge was great. Not that noisy. And there are Life band is singing in English and Mongolian softly. I don't know how many days they have this, it was on Thursday. They started about 8.20 and sang 7 songs had some break sang by 9.20 pm again about 5 songs. View thorough the windows are great. Because night view is lights. Always good.

Munkhbat E, Hotel team at Best Western Premier Tuushin Hotel, responded to this review
Dear Bold-Erdene, Thank you for sharing this positive review with us, we are honored by your kind compliments and are delighted that you enjoyed the dining experience at the hotel. Our live entertainment featuring renowned music composer Purevdorj and the Marshall band starts from 20:30 - 22:30 every Monday to Saturday night at Premier Lounge. We look forward to welcoming you back again soon. Best regards, Hotel team Best Western Premier Tuushin Hotel

"Nice hotel in a great location "

5
02/10/2017

We stayed at the hotel for two nights 10 days apart. Both of the rooms were spacious with nice bathrooms and good views. The only problem was that the heater stayed warmer than selected in the second room. The staff were helpful and courteous.

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear FEP8, Thank you for encouraging review. We are delighted that you enjoyed your stay with us and sincerely appreciate your comments about our heater, we will share this with our staff and address this issue as soon as possible. We look forward to welcoming you back again in the future. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"A convenient place to stay in Ulan Bator"

5
17/09/2017

We are here to give our Russian speaking training - we change the place every time, this time it is Mongolia. Having been in UB last time already 10 years ago - there is a magnificent change - so many new buildings and places - amazing!!! The BW hotel does facilitate nice bar, restaurant and of course also big, convenient, cosy and up to date rooms for business guests (and travellers of course). Service is excellent and quality is efficient. 100% recommendation for a stay!

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review on TripAdvisor . We appreciate your great compliments on our facilities restaurants and quality of service. I will certainly share your feedback with our team and we are looking forward to welcome you again . Sincerely, Guest Relations Manager Ch.Baasansuren

"Buisness Trip"

4
14/09/2017

Rooms are nice and clean, well presented. Staff are friendly and helpful, level 25 has a nice view of the city and a relaxing place to have a few drinks and a meal. Meals are good and reasonable in price. I can recommend a stay over at the Best Western.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review on TripAdvisor . I will certainly share your feedback with our team and truly appreciate your recommendation . We are looking forward to welcome you again . Sincerely , Guest Relations Manager Ch,Baasansuren

"Above average. Convenient location"

4
03/09/2017

Everything works. The place is clean. Room is comfortable, and hotel provides toiletries Staff is friendly and helpful. The gym is well equipped . it is within walking distance from the Central Square. We are able to get di

Munkhbat E, Hotel Team at Best Western Premier Tuushin Hotel, responded to this review
Dear VCEM, Thank you for your kind recommendation. We are delighted that you enjoyed the Best Western experience and appreciate your time in sharing this positive review with us. We look forward to welcoming you back again soon. Best regards, Hotel Team Best Western Premier Tuushin Hotel

"Welcoming, Quality Service"

4
02/09/2017

Much like the rest of Mongolia, this hotel has an air of friendliness and the takes care of everything you might need during your stay. They do everything they can do cater to your groups needs. The rooms are very clean and comfortable. The room service food is moderate but on par with that of any western restaurant in town. The breakfast buffet had an omelet station, some fresh fruit (the white pears were crispy and delicious), hot food like potatoes, sautéed veggies, and a large pastry table. A sign of good service was how quickly they removed my plates after I was finished eating. The wifi was great. In the lobby and restaurant there was no password needed. In the room we were given a unique password. I can't speak to the price as this was a business trip but I'm sure it's not a bargain accommodation. However, you get what you pay for. And this was a great place.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest , Thank you so much for your kind and positive review on TripAdvisor . It is always a pleasure to read comments from our satisfied guests . I am very happy you enjoyed your stay with us and truly pleased to hear how amazing everything was . We look forward to welcoming you back very soon . Yours sincerely, Guest Relations Manager Ch.Baasansuren

"Best location, walking to many places of interest "

4
02/09/2017

I requested for high floor facing the Genghis square but got upgraded to a room facing the other direction with unblocked view. Location is the main selling point of this hotel. Staffs could be more friendly. Breakfast is a bit not up to standard. The variety is enough but if the 3 breakfast I took, 2 days were ran out of hot coffee, tea and juices. Have to ask few times to get it refilled. The room is big comes with a bathtub. There is one dirty couch in the room should be thrown away. It's kinda of disgusting to sleep beside this dirty couch every night.

"Comfortable and great location with great views"

5
01/09/2017

We arrived at the Best Western Premier Tuushin Hotel, about 30 minutes after leaving the airport as it was still early and there was no traffic yet. At the hotel we dropped off our luggage, showered (we had been traveling a long time), found some clean clothes and headed down to breakfast to eat. Our room was on the 12th floor facing Ghengis Khan square and the Parliament building. From here we could see tall buildings and then at the edge of the city, mountains covered in homes (and gers) with different colored metal roofs, imported from China. Red, green, blue, orange. Like a city of rainbows. Breakfast at the Tushin was primarily a western buffet with one dish labeled “Mongolian food.” That was a dumpling filled with beef. The main foods here in Mongolia are beef, lamb and a little bit of chicken. There is little pork as only a few pigs are grown in one part of the country. There was the ubiquitous omelet bar, cheeses (not yak cheese as I was expecting), breads, meats, fresh fruit and cereal. Standard. Later than night, before dinner, we headed up to the bar at the top of the Tushin Hotel where we had a free glass of wine or beer. We sat on the comfortable chairs and couches, drinking our wine and marveling at the 360 degree view of the tall, modern buildings surrounded by the mountains covered in gers and colored tin roofs. We came back and forth to the Tushin as we traveled around the country. All three of our rooms were about the same. Comfortable beds. Great views. Slippers. Good showers. Coffee maker. All the conveniences of home. In the lobby there is a marvelous painting made up of little horses. And when ever we left for a day or two, we were able to store our spare luggage at the hotel. The location is perfect, right across the street from the Genghis Khan square and walking distance to the State Department Store, museums and restaurants.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review on TripAdvisor . We are delighted to hear that our property and services you had exceeded your expeditions ,will definitely share your feedback with our colleagues . We look forward to welcoming you back very soon . Yours sincerely . Guest Relations Manager Ch.Baasansuren

"Location and efficient"

3
29/08/2017

I spent four nights in a business trip to UB. This was my third trip to the city and my first stay at this hotel after staying at the Shangri-laast couple of times. Positives: - location is great..just adjacent to the Sukhbaatar square and very close to some dining options and all the Central mall - efficient - check in and check out was relatively quick and painless. - good views over the Sukhbaatar square if you get a room that side - size of club rooms were quite good and spacious Negatives - food : is quite ordinary. I ordered room service once and the food was very average and not what you expect from a 5 star. From then on, I decide to eat outside instead - breakfast : again the breakfast restaurant is quite poorly laid out, the tables are usually not properly cleaned after a guest has gone and you are left to sit with a stained table cloth. On top the spread of food is not very tasty and sometimes there was a long wait to even get the basics. Again the hotel did not seem to be able to cope with an average morning breakfast crowd. - room: while on average the room was clean, there were some stains on the wall which was not checked. On one morning the water coming out of the taps was orange in colour. It took the hotel almost till 8am to realise this and they promptly blamed the govt supply for this. However from a five star one would expect to have its own supply or some filtration system. Overall it was a very average stay and I would try somewhere else if there were some more options in the area and at similar prices. Given the limited selection of international hotel options in the city, you can stay there but don't expect it to be a 5 star experience.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your review on TripAdvisor . I was disappointing to learn of your uncomfortable stay with us . I will certainly share your feedback with our team so we may continue to enhance our service delivery at the hotel . I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your feedback . May I ask you to please email me directly at [email protected] I do hope to have the opportunity to assist you again in the near future at Best Western Premier Tuushin Hotel . Sincerely , Guest Relations Manager Ch,Baasansuren

"Best Western Premier Tuushin Hotel, Ulaanbaatar, Mongolia"

5
26/08/2017

This is a well located, nice hotel right next to Sukhbaatar Square and within easy walking distance of many cultural venues. We had a problem with lost luggage on Miat Mongolian Airlines and had a language problem while talking to the Miat lost and found department. The front desk people at the hotel were extremely helpful and spent about 15 minutes talking to Miat and resolved the problem for us. We had a very early check-in. The computer wanted us to pay for an extra half day's stay however we showed them our on-line reservation form which did not indicate an extra charge so the desk staff waived the extra charge. I would definitely stay there again.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review on TripAdvisor. We were delighted to learn that your stay was successful and we trust you will visit us again in the future. Kind regards Guest relations Manager Ch.Baasansuren

"Good choice"

4
24/08/2017

It is definitely one of the better choices in the city. +Friendly staff +Comfortable and clean rooms. Nice views +Great location +ATM on site +Gym +/-Breakfast buffet was ok..nothing exceptional Ate twice at the restaurant on the 23rd floor. Amazing views. Staff very friendly and welcoming. Excellent service but food quality very variable: I ordered the first time the chicken breast and it was very good but the next time they served a re-heated dry piece of chicken...For the price you pay you would expect them no to heat a pre-cooked dish in a microwave...I would recommend the restaurant for drinks but maybe not for the food..

"Good value central hotel "

4
14/08/2017

Stay here most times I go to UB. Tried most other better hotels in UB. this hotel stands next to the main square and walking distance to central tower and Shangri la Centre. Shangri MA hotel is better but much more expensive The rooms are large and airy. Bathrooms too a good size. Service mostly friendly. My complaint ( made last time I reviewed this hotel) is the awful breakfast. Eggs cooked to order swimming in oil. Oil folded into the omelette Fried eggs soaked in oil. Yuk!! In addition there is a lack of fresh fruit. The coffee us mediocre at best In the top floor bar with good views the food is OK. The decor is tired and uninspired but it's comfortable enough. Sometimes there is some live music. So ....stay there but eat breakfast somewhere else!!

"Very good hotel in UB!"

4
12/08/2017

I was pleasantly surprised with the Best Western Premier. This was my third time in UB, and I had ended up in budget accommodations in my prior visits. Thus, my expectations upon booking at the Best Western was tempered. My initial misgivings were somewhat confirmed when the room I was assigned for my first night directly faced the window of another building. The hotel reception was super helpful and changed my room as soon as another was available. My next room was a corner room with a better view of UB. The room space is more than adequate, amenities were good, clean, quiet and relatively new. Location of the hotel is excellent, near the Chinggis Khan square. As you step out, you have food options. Service is very good and the staff are very accommodating. The penthouse bar is wonderful! Great views of UB, you should definitely check this hotel feature at the Tuushin. Minor gripe, the fitness room is below average, perhaps not a main attraction for guests. I hope the hotel improves the facility - better lighting, equipment, and ventilation. I would certainly go back to the BW Tuushin. Highly recommended.

"For those who care"

4
09/08/2017

Reception staff were very helpful as were Reservations who rebooked me past the cancellation date after British Airways cancelled my flight. (Incidentally , BA did absolutely nothing to help). It's a perfectly fine stay. Oh, and their excellent express laundry had my crumpled weeklong packed suit and shirts pressed and back within the hour ( another compensation cost winging its way to BA, I think ). Okay so it's looking a little its age and the swankey place to stay is undoubtedly the new Shang . But it is clean, the bathrooms are perfectly fine and the location is excellent for business travel and exploring the city centre. Not a lot against it really. Perhaps, for a five star hotel, the breakfasts could have been better and with more variety. We must be past the time when synthetic orange juice is still being served up and gluten free options should now be standard.

"lovely lovely........."

5
08/08/2017

We group of 27 stayed for 03Nights Great experience Rooms are quite specious & well modern Service staff excellent Breakfast spread was too good location of the hotel is really great really love to stay again

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review .It is always a pleasure to read comments from our satisfied guests .I am very happy you enjoyed your stay with us and truly pleased to hear how amazing everything was .I look forward to welcoming you back very soon . Kind regards, Guest Relations Manager Ch. Baasansuren

"Comfortable stay"

4
29/07/2017

Very comfortable stay in a spacious room on the 13th floor with a good view over Chinggis Khaan Square. They let us check in early which was a bonus. Excellent location as it is in close proximity to all the places you need to visit in UB. Not the cheapest place to stay but a decent hotel.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review -these are highly appreciated .We look forward to meeting again in the future . Guest Relations Manager Ch. Baasansuren

"A modern hotel in a central location"

4
23/07/2017

Rooms were nice. The bed was comfortable. The air-conditioning worked. To run the shower you have to lift the stylish rectangular knob on the faucet. This was not obvious, and a number of our group had to call the front desk for assistance. The location is excellent. While the staff was friendly, they seemed disorganized and confused especially at the front desk.

"Very good for Mongolia, but so-so by global standards"

4
21/07/2017

The location of this hotel is outstanding - half block from the central square and therefore walking distance to most attractions and to the Naadam Festival stadium. Naadam fireworks were right out the window! The room and bathroom were a good size, comfortable and quiet. Laundry was prompt. Luggage storage for a few hours or several days worked fine. Front desk staff had good English. The dining room and breakfast service were the most obvious downsides. Not enough staff to manage a full hotel and breakfast rush time, so food, coffee, etc., were not replenished. But if you looked away from your plate at your table, it could be whisked away. And the table settings were always soiled - spotted, greasy, food-stained, with crusty bits. Absolutely not acceptable. The other downside was the poor record keeping and communication about reservations. A mix-up about how many days we were staying kept being handled, recorded, and then forgotten. I got the impression that information was not entered into the guest room record. A request for late (3 PM) checkout was happily received and then, again, not recorded, so starting at 11 AM, we were called or visited every 30 minutes or so, and our repeated reminders that we had asked for late checkout and it had been put into the reservation record were to no avail. I'm guessing that's a headquarters problem. There is air conditioning, which is a vast improvement over my first visit in 2005. But it isn't controlled by a thermostat, so it just blows cold until you turn it off for a little relief. And the bathroom initially had the stinky drain problem that was widespread in Mongolia on this visit. However, the hotel maintenance person dealt with it successfully, thank goodness!

"Perfect location & Very nice accommodations"

5
21/07/2017

From the room had view of the city square. Got a corner suite; had two twin beds instead of couch for the extra people -- very nice room with comfy beds. Very big bathroom with large tub and a shower, had a small bathroom with toilet in the second room. Room included a complimentary drink at the bar on the top floor (great views of course). Also included breakfast buffet the next morning, which had plenty of options. We also spent a night at the Blue Sky hotel - the two were very comparable in terms of room quality, location, and amenities. The Best Western had a slight edge in the friendliness of the staff (although I think part of the "friendliness" perception by westerners is cultural, not an actual unfriendly demeanor).

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Dear Guest Thank you so much for your kind and positive review . We have put lots of time and efforts into ensuring that our guests have the best of everything in the right places to make their stay memorable .I will be sure to share your feedback with our team .We are delighted everything was perfect . We look forward to welcoming you back very soon. Kind regards, Guest Relations Manager Ch. Baasansuren

"LOCATION, LOCATION, LOCATION"

5
20/07/2017

This is the best location in all of Ulaanbaatar. Half a block you are in Sukhbaatar Square - the main central square in the city. The hotel is a tall light brown structure. The lobby is big and bright. Check in was easy and staff very polite. You have to skim your room key card to the elevator before you can push the floor to your room and to enter your room. Leave your key by the inside entrance slot to turn on the electricity. Electricity goes off after a while when you pull the key card out.The rooms are big with wall to ceiling window. Flat Panel TV, ample desk for a computer but needs more outlets to plug my computer. The two outlets by the desk are plugged into the modem and the table lamp. I could not plug my laptop anywhere unless I unplug the table lamp. WIFI (SSID and password are written on top of the modem on the desk() is surprisingly fast. A lounge chair with ottoman, and a huge and comfortable king size bed and pillows. Master light switch by the bed when you want to turn off the lights before you sleep. The bedroom is separated by see through glass over the deep bathtub. The bathroom is spacious with good amenities. Coffee pot available and 2 bottles of water is provided daily. The decor of the room is very bright and easy on the eyes. Breakfast is plentiful with an omelet station is located on the third floor. The 25th floor is the lounge where you can have cocktails and have a panoramic view of the city. This hotel is the hotel to stay for me. I will definitely be back here. I highly recommend this to everyone.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind and positive review . We have put lots of time and efforts into ensuring that our guests have the best of everything in the right places to make their stay memorable .I will be sure to share your feedback with our team .We are delighted everything was perfect . We look forward to welcoming you back very soon. Kind regards, Guest Relations Manager Ch. Baasansuren

"Potential but service confused"

3
16/07/2017

We stayed here twice in one week. Perhaps we were spoilt the first time as when we arrived we were upgraded to a suite overlooking the square. The room was lovely. Some strange things like a mini bar but no glasses other than 1 (for 2 people) in bathroom and 2 in bedroom. Can't drink the tap water but only 2 small bottles per couple a day. Odd. Breakfast was really very good, certainly better than our experiences of best western hotels. Espresso was available most days (but not all) delivered at extra charge to the breakfast room. Things did not quite hang together. You could never get anyone to answer any of the buttons on the phone. Better to go down to the front desk in person. If we did get someone on the phone they would offer to call back but did not. There are only 2 elevators so they were often very slow. We were told the cafe was closed but then walked into it and ordered coffee. Restaurants were confusing as they had been renamed but signs did not reflect this. An Indian dinner was advertised but when we turned up we were told it was cancelled. When we returned we had deluxe rooms but there was massive confusion about whether we could overlook the square. We had at least 3 different answers and prices.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you very much for staying with Best Western Premier Tuushin hotel. Your input,and the feedback from all of our guests is vitality important to us and we always want guest expectations to be met upon arrival .Our sincerest apologies for the negative experience on your visits .We hope you will afford us the opportunity to make it up to you in the future .Constructive criticism is always appreciated and it is only through this that we can ensure keep improving in order to up the quality of our services . We would like to make contact with you and hope to hear back from you soon to discuss the inconveniences caused during your stay in our hotel . My email address is [email protected] Kind regards Guest Relations Manager Ch.Baasansuren

"Conveniently located with comfortable rooms"

4
13/07/2017

The hotel is located right next to the Chenngis Khan square which is the heart of the city . The rooms are comfortable with some of them having a view over the square . We were there at the beginning of the Nadaam festival which meant service was a little slow because of the above average occupancy plus extra guests in the restaurants etc . Staff were helpful and friendly . A good option for first time visitors to the city .

"Nice central spot. "

4
13/07/2017

Stayed here for 4 nights for business. Great location. Comfortable rooms. Breakfast was ok for Mongolia. Staff were lovely and always happy to help. Only complaint was the hot water was a little bit random. The first night I arrived there was only Luke wam water. For the rest of the stay it was much better.

"Lovely space"

4
11/07/2017

I enjoyed staying 2 nights at Best Western Premier. It is in a central location. I loved the high floor unit we were provided which overlooked the square. The room was also spacious. I also liked that there was free wifi in the lobby and free wifi in the rooms. Breakfast was a good spread.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind review . We were delighted to learn that your stay was successful and we trust you will stay with us again in the near future ,until then we send you our sincere thanks and kind regards. Kind regards, Baasansuren Ch Guest Relations Manager

"Very comfortable premier class hotel"

5
08/07/2017

Stayed 4 nights here. I only have praises for this hotel. Room is very modern, very clean and tidy, and amenities are good. Breakfast spread is generous. Staff speaks reasonable English. Hotel is just next to Sukhbaaktar Square. Central location in UB City. It's about 20 mins walk to State Department Store. There's a Orgil supermarket just across the street. The lounge at 25th floor offers splendid view of the city with mountains as background.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind review .We were delighted to learn that your stay was successful and we trust you will visit us again in the future .Your kind feedback is invaluable to us . Kind regards, Baasansuren Ch Guest Relations Manager

"Clean rooms, nonexistent service"

3
04/07/2017

The rooms are clean and comfortable, but service is absent. I was put in a room with no air conditioning and told to wait a few hours until it cooled down. It never did, so I had to change rooms (at my request--the hotel never offered). I went to the steak house for dinner, only to see the doors were locked; the front desk receptionist insisted the restaurant should be open and couldn't be persuaded of the reality. I ate one night at the restaurant and ordered a medium rare steak; it was well done. The staff never stopped by my table, even though I was one of only 3 diners in the restaurant. I sent laundry out for dry cleaning and only after calling that evening was told there was no dry cleaning that day and my clothes were being washed. What the?? I'd stay here again because of the location, but would have no expectations about service. Be prepared to take care of yourself--I never saw a concierge or had anyone at the front desk able to do much other than call someone else in the hotel.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you for your review .Please do except our sincere apologies for your inconvenience May I please ask you to contact me at [email protected] So I can investigate further ,having investigated I will respond to you straight away. With kind regards, Baasansuren Ch Guest Relations Manager

"Great hotel at reasonable price"

5
02/07/2017

Stayed there 2 during a work trip. The hotel is very central and it's easy to get to ministries on foot. I had a corner room which had amazing view. The top floor bar has even a better one. Staff was friendly and breakfast (included in my rate) was reasonable.

"Nice hotel in City of center "

4
29/06/2017

I stayed in this hotel for 11 days. The room on 23 floor was big enough and gave a superb view over the city. Breakfast buffet was extensive but not really special. Sometimes items were sold out (fruit, cheese) and I had to ask to complement it. On busy hours it takes sometimes a lot of time to get up or down. Two elevators is not enough during breakfast time or when a big group arrives.

"Excellent choice for Ulaanbaatur "

4
26/06/2017

Stayed here for two nights at the end of my trip to Mongolia. Enjoyed the very spacious room and the nice view over Ghengis Khan square. Huge bath. Comfortable beds. I highly recommend the bar/restaurant on the 25th floor. The pizza and Gina me tonic I had were excellent. The waiters were very attentive. Great service. Also the breakfast was very good. The chef making the fresh eggs was really great! She made me the best omelette. X It might be nice if the front desk/concierge were a bit more informed about some of things to see in the area - especially with the theatres close by. Wifi was also a bit patchy. Overall a great stay!

"Great location - top service"

5
14/06/2017

We stayed in this hotel in Ulaanbaatar prior to our Trans-Siberian Train journey. The hotel is located centrally, right across from Suhkbaatar or Chiggis Square. We could walk to all the main sights (granted some were far away but we are avid walkers). Our room was large and while a bit dated, very clean and bright. We ate dinner in the hotel restaurant first night. Service was very slow but the food was adequate for a casual meal. We ate in the top floor lounge the second night - their bar and food menu was more to our liking. The pizzas were not too bad, considering that this was Mongolia! The lounge had really nice views of the city of Ulasnbaatar.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Many thanks for your kind review, your highly positive and complimentary comments are much appreciated by the entire team here ! We certainly hope you will return one day and until then, we send our sincere best wishes . With kind regards, Baasansuren Ch Guest Relations Manager

"Not your average Best Western"

4
12/06/2017

Nice property conveniently located in the heart of Ulaanbaatar. Rooms are on the small side but nicely appointed and well kept. Great restaurant/lounge on the top floor but service is a little hit and miss at times. Very nice spa rated a solid B.

"Great choice for UlaanBaatar"

4
29/05/2017

We really appreciated the good service at this Best Western. While we didn't stay long, we did stay enough time to notice that all of the staff was very friendly and seemed genuinely happy that we had made the choice to stay with them. The room was a generous size and the mini-bar selection was nice. Normally not a big deal, but we checked in late and it was nice to just grab a drink. (I don't always expect a mini-bar from Best Western) We stayed here for one night and had breakfast the next day and then left the city to go stay in yurts, but if I were to go back to ULN, I would pick Best Western. Nothing fancy, but met all of our expectations and at a reasonable price.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest, Thank you for your very kind review .It is great to hear that we exceed all your expectations .We are delighted you enjoyed your stay with us and we will of course be pleased to welcome you back when you visit ULN in the future . Until then , we send you our kind regards and thanks again . With kind regards, Baasansuren Ch Guest Relations Manager

"Great location and nice hotel"

5
24/05/2017

The location is perfect as it is right in the downtown area close to all of the city attractions. Easy to get around from the hotel and close to the airport. The hotel was nice, rooms were clean and the staff was very helpful. Depending on your room the wifi is spotty but I may have just had a room in a bad wifi location. The conference rooms were spacious and perfect for business meetings. The breakfast buffet in the morning was delicious with a great variety and the restaurants are good and convenient if you do not feel like leaving the hotel. I would definitely stay there again.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Many thanks for your kind review, your highly positive and complimentary comments are much appreciated by the entire team here! We certainly hope you will return one day and until then, we send our sincere best wishes. With kind regards, Baasansuren Ch Guest Relations Manager

"Great location and even greater staff"

5
24/05/2017

The best Best Western I have ever stayed at in terms of facilities...and one of the best hotels in the world in terms of staff service from the heart. I spend a minimum of 70-80 nights per year in 5 star hotels and the personalised service here far exceeded expectations and their Guest relations manager, Baska was outstanding!

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Catherine Sincere thanks for your kind review. I enjoyed meeting you . We value your kind and most helpful feedback and this is appreciated. We all will share your nice book 'Good Service is Good Business' and improve our service more and more. We are delighted you enjoyed your stay with us and hope to welcome you again in the near future. Until then, we send you our kind regards and thanks again. With kind regards, Baasansuren Ch Guest Relations Manager

"Good location, good Western-style hotel"

4
21/05/2017

The hotel is within a block of Chingghis Square so vert centrally located. It is a good quality hotel with three restaurants, spa and spacious rooms with all amenities. Wifi is free (but a little slow). The staff are friendly and speak good English. There are restaurants and coffee shops next door and it is 10 minutes walk to a good cashmere shop. The air conditioning did not work very well but leaving the windows open at night cooled the room down.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest Thank you so much for your kind reviews. We really appreciate your comments,these are invaluable .We are delighted you enjoyed your stay with us and we sincerely hope you will return in the future-until then we send our kind and sincere regards and thanks once again . With kind regards, Baasansuren Ch Guest Relations Manager

"Excellent accommodations-excellent location"

5
10/05/2017

This hotel was excellent in all ways. The front desk personnel were very knowledgeable and spoke excellent English. The bellhops were very timely - the bags were delivered quickly to our room. The breakfast both on the main floor (3) and the club room floor (23) provided a wide variety of foods and the main floor even had someone who fixed eggs as requested. The room was very nicely furnished - comfortable beds, big fluffy towels. The amenities in the room were great too - the shampoo, etc., as well as the hot water pot with coffee and teas. Overall I would give this a 10+ rating and would definitely return here next time.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest, Thank you so much for your kind words and positive review. The entire team here appreciate you taking time out to provide invaluable feedback following your stay with us . We sincerely hope you will return in the future-until then we send our kind and sincere regards and thanks once again . With kind regards, Baasansuren Ch Guest Relations Manager

"Mongolia"

4
08/05/2017

We stayed here 1 night only. There was traffic chaos as the Vietnamese VP was here too! Room was good, spacious and beds were comfortable. It had an opening window and underfloor heating. Breakfast was very western and just standard fare. There is a fitness centre on the 3rd floor but I didn't have time to get there. Coffee was average. No ATM in the hotel but one just down the street but it didn't work. It is centrally located near the square, parliament and museum. The staff were good, efficient and helpful.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest , Thank you so much for your kind words and positive review . I was pleased to learn our staff were good, efficient and helpful . I will passed your comment to our staff, so it will motivate them . Yes you are correct that our hotel is so close to square, parliament house and museum. We have extended our fitness centre on 3rd floor and add more equipment , hope you will have more time to use it next time . We hope to meet you again one day . Until then, we send our sincere regards With kind regards, Baasansuren Ch Guest Relations Manager

"Good location"

4
05/05/2017

Stayed for 4 nights early April and got a room on the 15 floor facing the square. Room had a queen bed and super soft pillows I'm guessing feather ones (?); not the best for neck support. Room had 2 free water bottles per day that you Should definitively use to wash your teeth (water in Ulaanbaatar tends to be stained and I guess not safe to drink). There was a tea pot but tea wasn't provided. There was also a stocked mini bar. Service was good and the best part was the breakfast which had lots of options both westernized and traditional Mongolian along with a person cooking eggs to order. There is also a coffee shop on the first floor. Wifi was available in the room. There are plenty of Places to eat around and we were able to exchange usd into tugriks in the bank that is just next to the hotel. Elevators were a bit slow and small; I guess in high season that may be an issue. We got their car transfer service from the airport at 11am on a weekday. Our driver was there and even though he didn't spoke a word, we were promptly taken to the hotel. But be advised, it costs $50USD one way. It's a bit expensive considering that we took a private car service back to the airport provided by the Shangrila hotel and that one cost 55,000 tugriks which is $23usd! Also be advised that they turn on the AC on May and Ulaanbaatar had unusually hot weather early on April when we were there and with our room facing west we got all the afternoon sun directly meaning temperatures of over 76F or 24C inside the room! The heater was off and still the room was awfully hot. We opened the windows as it cooled down during the night but air conditions those days were so bad that the room started smelling like burned in less than an hour. Im from the tropics so Im not sensitive to warm weather, but trying to sleep with that temperature along with jetlag was not fun. I know that the AC issue is not exclusive of this hotel as it also happened in another hotel that we stayed in Ulaanbaatar but this is just a warning for those sensitive to heat going before May. Finally, the bathtub side was like 2 feet high, about 60 cm so I was always concerned that I could trip and fall anytime I got out of the tub. I have no mobility issues and Im in my thirties but I found this high tubs potentially dangerous. I'm not sure if all rooms are like that though, better check before just in case. Overall the price and service were good and location as well.

Baasansuren C, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest, Thank you for taking the time out of your busy schedule to write such a kind review following your stay with us . We use this try to improve our standards and service levels so as to meet and exceed our guests expectations. With regards to cars and Taxi costs , you are 100% correct , there are of course cheaper companies available , however when we recommend a particular supplier to our guests. We aim to ensure that the drivers speak good enough English to meet guests needs and also their vehicles are safe and clean . We believe this is worth to little extra for piece of mind . We have noted the comment regarding A/C . We have experienced unusual weather in the past month , Where one day we have bright sunshine and spring type temperatures the next day , we have snow and very cold temperatures , We hope this will not deter you from visiting us again and in the meantime , If I can assist you further , please do note hesitate to contact me . With kind regards, Baasansuren Ch Guest Relations Manager

"Very good business hotel in UB"

4
03/05/2017

Recently, I stayed twice for two days each. The rooms were quite nice, spacious and well-appointed with reasonably good wifi. The only modest negative is that the heating and air conditioning system is not functionally properly so it was hard to cool off rooms that are surprisingly warm considering the cold temperatures outside. Breakfast is not bad, although it would be great if they offered better coffee and more choices of fruit. (I know it can be difficult to get fresh fruit in Mongolia, though.) The location is great, within one block of the Sukhbaatar Square, Parliament, many restaurants, businesses and government offices. The rates are quite reasonable. Lastly, the view from the Prime Lounge on the top floor is fabulous.

baasans, Manager at Best Western Premier Tuushin Hotel, responded to this review
Dear Guest, Thank you for sharing your comment .We are so happy to know that you are satisfied with our facilities and it is our great pleasure to make you stay enjoyable . Your valuable comments have been passed onto our relevant department to make the further improvement . We hope to welcome you back to the hotel very soon . With kind regards, Baasansuren Ch Guest Relations Manager

"Business Hotel"

4
10/04/2017

The Tuushin is ideally located for the business guest due to its location and well appointed large rooms. The view from the 25th floors offers an incredible understanding of how Ubator is built up. The breakfast is well supplied and the staff is attentive to your needs.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Sir- thank you for your kind words and positive review- these are highly appreciated. Michael Booker General Manager

"Improved"

5
09/04/2017

Mike the new manager roams around making sure that everything is running well and all his guests are happy. We were because the rooms are well appointed and Mike has upped the hotel's game from my previous visits.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Sir- May I take this opportunity to thank you and your kind words regarding your stay with us. Meeting guest expectations is paramount to me and its nice to know that our efforts have been noticed. We look forward to meeting again in the future. Sincerely Michael Booker Executive General Manager

"Centrally located! Very good breakfast!"

5
06/04/2017

We stayed at BW Premier Tuushin for 3 nights and we did enjoy our stay. Large and comfortable room, great shower (hot water and no pressure problem), pretty good breakfast (an extensive list of items), courteous staff. The hotel is conveniently located close to Sukhbaatar square (Chinggis Khan square), so we could explore the whole city on foot. There's only one detail to be mentioned...the temperature in the room. Too hot! 28C was too much! The first night we had to open the windows and we even left the door open for a while in order to cool a little bit. 23C or so would be much more comfortable.

"Chill in Ulaanbaatar "

5
30/03/2017

This is a great hotel in a very interesting city. Very cold at times but always beautiful. The hotel has quite spacious rooms, very comfortable with great views of the city. The restaurant is first class and the staff always attentive and cheerful. I stayed for 3 weeks and am looking forward to returning in another few weeks Ulaanbaatar can be very cold but the hotel is well heated, sometimes almost too hot, but you can open a window The hotel is very centrally placed in the city and close to the main square with its impressive statues of the great Chinggis Kahn. Do yourself a favour and chill out out the Tuushin in Ulaanbaatar

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Rob G Very many thanks for your review. We were delighted to learn that your stay was successful and we trust you will visit us again in the future. Your kind feedback is invaluable to us in monitoring guest satisfaction Most sincerely and thanks again Michael Booker General Manager

"Very confortable Hotel e good price"

5
12/03/2017

The Beste Western hotel is placed in the center of the city, close to the parlamient. The view of the city is fantastic from the rooms both from then 25th floor where is the lounge bar. The room is clean and the housekeeping is perfect. In general the service of the hotel is fantastic for any kind of need. The restaurant on 3rd floor offers different dishes for every taste. The steak maybe is the best dish but sincerly is not the best in UB. The breakfast, served on the same floor, is good. The new coffee shop on the 1st floor is very good and for an italian like me the coffee is all! At the end I can say that this hotel is a good choice for quality and for the money.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Marco B - Very many thanks for your kind and positive review . We appreciate your kind words and are delighted you enjoyed your stay with us. We sincerely hope you will visit us again in the future, however until them , we send you our sincere thanks once again and our very best wishes. Sincerely Michael Booker

"Great Overall"

4
29/11/2016

My wife and I spent 4 nights at Tuushin and was pleasantly surprised by the cleanliness and space of the room. We were very thankful to be given a room on the 22nd floor as the view was amazing. We particularly liked the bar on 25th floor with its great views of the city, and spent some time chilling there each night. The breakfast was pretty good too - but I think could be better if there were variations on different days. Service from staff was prompt and polite. Getting taxis and money changed was fuss-free and efficient. We're v happy with the overall experience given that it's our first visit to UB. Having a great place to come back to each day is a wonderful feeling. Will likely be back again.

"Best Western Hospitality"

3
24/11/2016

Excellent location to walk around downtown Ulaan Bator. Heating and air conditioning fluctuates which causes discomforts for sleeping. Stayed for over 6 weeks. Breakfast was very varied with good choices. Gym was acceptable albeit limited in choices of equipment and no real trainer to assist in certain routines. Hotel was very clean and personnel mostly service oriented. All in all a very satisfactory stay.

MichaelExecutiveGM, Executive General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest Thank you for posting your recent review following your stay with us in December 2015. All feed back is useful, however, as you will appreciate, December 2015 is just short of a year ago and in that time, as you will see from recent reviews, we have generally increased levels of service and guest satisfaction and as a result received positive 4 and five star reviews. I took over as General Manager in April this year and have made a number of changes-one being trying to deal with the the occasional irregularities you mentioned in the heating system! I am pleased to confirm I have been successful , however occasionally thanks to reasons beyond our control sometimes things can go wrong. We have improved our breakfast buffet and now serve breakfast in the Prime Grill as opposed to the Le Cabernet which is now primarily a coffee shop. This has been a popular move as the buffet has been extended and Prime Grill has an ambiance more in keeping with a five star hotel! I fully noted your comments regarding the Gym. Since you were here, we have extended the gym and have increased the equipment. I thought your idea regarding a trainer was useful. We are in fact currently in progress of organising some fitness regime programme cards our guests can follow. Thank you once again and I hope you will return in the future to see the improvements we have made. Sincerely Michael

"Excellent stay in this modern hotel located in the center"

5
23/11/2016

Excellent hotel located in the center right by the main square. Modern, spacious and comfortable rooms. Very neat. Warm room lightnings that make you feel cozy especially when it gets cold outside. The room has a kettle for tea/coffee making. Reliable and fast Internet. Spacious bathroom, very elegant, bright and clean.The amenities featured razor, toothbrush, brush/comb and nice product. Responsive staff. I called them a couple of times to make requests and they met my demands almost immediately. Breakfast is good considering you are in Mongolia where you cannot expect the same range of food choices than you would find in a 5 stars hotel in Italy or France for instance. At check-in, the guests receive a coupon for a complimentary drink at the lounge on the 25th floor from where you will get a gorgeous panoramic view of the city and great service. Overall, I was very happy to stay in this hotel, the room felt comfortable and cozy and was nice to get back to after a whole day outside. Michael is a very friendly and accessible general manager who will take time to speak with his guests. I would definitely recommend this hotel and stay again if I go back to UB.

MichaelExecutiveGM, Executive General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Explorer Nina - Thank you for taking the time to write a review following your stay with us in October. Your very kind words are highly appreciated and we are delighted that you and your colleagues had an enjoyable stay with us. We do hope you will visit us again in the future, however until then, we send our sincere best wishes to you. Sincerely Michael Booker

"Great Hotel"

5
15/11/2016

Had a three day business trip that took me to UB, and was fortunate to end up at the Tuushin. Staff was very bilingual, rooms were clean and maintained at a high level, and the breakfast provided at the hotel was excellent and fresh.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- thank you so much for your kind review.We really appreciate you comments-these are invaluable. We are delighted you enjoyed your stay with us and hope we will have the pleasure to welcome you again one day soon. Sincerely Michael Booker Executive General Manager

"Best hotel in UB"

5
13/11/2016

Among the very good class hotels in UB, this is clearly the best: all amenities, plus they have environmental policy and use local products (blue sky, kempinski and shangri la couldn t care less), have better air condition than they others and don t use standard sickening roomspray like shangri la, use local art for decoration (best western hangs up pics of Paris or so), and look like an average central building rather than a dagger made in the most environmentally unconscious and energy wasting way possible (like Blue Sky). Pick this one!

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Bagro 77 - very many thanks for your kind review, your highly positive and complimentary comments are much appreciated by the entire team here! We certainly hope you will return one day and until then, we send our sincere best wishes. With thanks Michael and the team PS You mentioned we display photos of Paris- I think this is an error, as all of our pictures and artworks throughout the hotel are 100% Mongolian

"Excellent location and staff"

4
11/11/2016

I recently stayed at this hotel and was very impressed with the overall standard and staff. Not too many people speak English in Mongolia, and I was pleased that most of the staff spoke it very well. The rooms were excellent, with terrific views. The General Manager Michael, went out of his way to make our stay extra special and was genuinely interested in talking with us. Particular shout out to Chuka (?), the Manager of the 25th floor bar. He was VERY professional and accommodating. The food options were good for breakfast too. The location is as good as it gets, right in the middle of everything for walking distance. Would definitely recommend and stay again. Thankyou all for a very enjoyable experience.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Gail- many thanks for your kind review. We were delighted to welcome you to Best Western Premier Tuushin Hotel and are delighted you enjoyed your stay with us. I personally enjoyed chatting to you too,its just a shame we didnt get the opportunity to chat further. I will pass your thanks on to the team especially the staff on the 25th floor. I hope you will visit us again in the future. Until then please accept our thanks again and our very best wishes. Sincerely Michael and the team.

"Fantastic stay in Ulaanbaatar"

4
10/11/2016

We recently spent 6 nights at this excellent 4 star hotel and were highly impressed with the hospitality shown to us by all the staff and in particulary by the General Manager Michael. We had a fabulous room on the 18th floor with exceptional views overlooking the city. The room was very clean and the bathroom spacious and with good toiletries.The breakfast was plentiful and with a wide range of foods. The 25th floor bar had a great atmosphere with a warm friendly environment and the Manager was extremely professional, helpful and curteous. We thorougly enjoyed our stay and will definitely stay here again when we return to Ulaanbaatar. Thank you to Michael and all the team for making our stay such a great experience.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guests- many thanks for taking the time out of your busy schedule to write such a kind review following your stay with us at Best Western Premier Tuushin Hotel. We were delighted you chose to stay with us and were very pleased you enjoyed your short visit here. We really appreciate your kind words-these are great motivators for all of our boys and girls. Sincere regards and thanks and we hope to meet again one day. Sincerely Michael

"Centrally located 4-star hotel for business and tourism"

5
06/11/2016

Best Western Premier Tuushin Hotel in Ulaanbaatar has 200 rooms. They are in conformity to international business standard. The executive room on the 14th floor was spacious, had a King size bed, a recliner, and desk. In addition, was provided a reliable and fast, free Internet connection and a kettle for tea/coffee making. The bath room is bright and clean. At check-in, the guests receive a coupon for a coupon for a drink that can be redeemed at the bar on the 25th floor from where is an impressive view of the city. The breakfast buffet offers a good choice. I was not eating in the hotel restaurant during my stay. The Steakhouse was closed. Next to the hotel there is a restaurant specialized on traditional dishes, but the quality was not much convincing. I was pleasantly surprised by the «Bistrot Français» which is reachable in 10 minutes' walk. The specialty a fillet steak of 350 grams was cooked to perfection. The green pepper sauce was tasty and can rival many good restaurants in France. The owner explained that he acquired some of his cooking skills in Geneva / Switzerland. The food was truly excellent. The hotel has a small exercise room. The BW Premier Tuushin hotel is a good choice. The hotel offers airport transfer which is handy in a city where no official taxis operate

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- many thanks for your review and your very kind words-these are greatly appreciated and we are delighted you enjoyed your stay with us. We are pleased to advise the Prime Grill Restaurant (Steak House) is open daily for breakfast! It is open for lunch daily too and for dinner with the exception of Sundays. We do hope you will return again one day. Until then we send our very best wishes and thanks once again. Sincerely Michael Executive General Manager

"Fabulous return visit"

5
02/11/2016

Having stayed here many times it was wonderful to be welcomed back by the ever engaging, courteous and thoughtful staff. The light and spacious room, as always, was beautifully clean and comfortable with full views over the central square. The dining on the 25th floor was excellent with well-received live evening entertainment on some days and brilliant panoramic views over the city. The buffet breakfast with wide choice and freshly prepared egg dishes is now better located on the third floor leaving the ground floor restaurant for lunch and later eating. Reservation, reception, housekeeping and dining staff are superb and go the extra mile to make my stays here the most enjoyable of any hotel in which I visit on business and now the new taxi service is a real added bonus. The general manager and his staff teams could not be more welcoming and attentive and make my return visits something to look forward to. Many, many thanks to all.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Anndi100 - Many thanks for taking the time to write a review following your recent stay with us. We really appreciate your kind words, which are appreciated by our entire team here in Best Western Premier Tuushin Hotel. We were delighted to welcome you back to stay with us. We are always delighted to welcome you and your colleagues her and sincerely hope it will not be too long before your return again. Until then, we send you our kind and sincere regards. Sincerely Michael Booker Executive General Manager

"Nice Hotel - Bare Minimum Service"

2
01/11/2016

A comfortable stay in regards to room quality and location. And, the top floor lounge had great food and a well-trained staff. But, the typical hotel services were a bit questionable. Having to call Housekeeping 1/2 the time because they missed my room, chasing laundry until 8:00PM, a Front Desk that was a bit "un-interested". And, what I assume was the Hotel Manager - Michael, never taking the time to introduce himself, even in the elevator and at breakfast. Just made settling in to this hotel a bit harder than most. And, to get a cup of coffee at breakfast seemed to follow Mongolia's "No Alcohol Days" around the Elections. Maybe there were "No Coffee Days", too... The Manager in the top floor lounge "get's it". All the rest, a very typical Mongolian service experience.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Rich J - Thank you for your review. Naturally, I am concerned to learn of your comments regarding the laundry and reception service whilst you were in the hotel. As there are no details of complaints or issues from you in our reception log book, I have written to you personally to ask for further details regarding your dates of stay and room number, so I can investigate and revert back to you. In the meantime, however, I would like to re-assure you and any potential guest reading this review, our aim is to always meet and hopefully exceed guest expectations. With regards to the No Alcohol Days, sadly, we have no control over this ,as it is a State Law that alcohol cannot be served on the 1st day of every month, and at certain other designated times of the year (as directed by the government), coffee however is plentiful and available on both a self service basis and/or waiter service in our restaurant at breakfast. I will certainly advise the restaurant manager to advise his team about being more attentive in the future. On a personal note, I was highly disturbed to read your comment stating that a person you only assumed to be me, did not introduce himself to you in the lift or at breakfast. I pride myself on being a hands on General Manager who has an excellent reputation (as you will see in many other recent reviews) for getting to know as many guests as possible and for going the extra mile to assist and make their stay in our hotel pleasurable . I would appreciate it therefore, if you would kindly remove this comment from your review as it is without foundation and it is detrimental to my name as an experienced and professional hotelier. Please rest assured, I would have been delighted to meet you during your stay and resolve any issues you experienced. My personal email is [email protected] I sincerely hope we can discuss this issue further and hopefully resolve it to our mutual satisfaction. Sincerely Michael Booker Executive General Manager

"A good town centre hotel"

4
30/10/2016

We stayed here twice, on the start and end of our Mongolia trip. Both stays were extremely comfortable with a lovely room, very comfortable bed, lush bathroom supplies, fluffy towels, and great wifi. And trust me, after a few days in the Ger camps, these things will be so nice to come back to! All the staff we encountered were friendly, professional and helpful. Both stays we had a very early start, so did not get to try the breakfast that was included in our room rate. The hotel did provide us take away breakfast boxes, which were possibly the only disappointment in that they were sparse and not tasty. Notwithstanding that, we would certainly choose to stay here again. The location is great, just a few steps away from the main square. Go and watch the sunset there! There is a great view from the bar at the top of the building, too.

"Wonderful trip"

4
28/10/2016

I was in a official trip. The hotel facilities and services were very good. Most amazingly, staffs were very supporting, cordial and helpful. Ms. Baska was highly proactive and concerned about the customer satisfaction. She helped me to find best tourist destination as well as vehicle services in no time. Thank you Baska.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- sincere thanks for your kind words. I was delighted to learn that Baska was helpful to you during your stay. She is certainly guest focussed and is very popular with our guests.I shall pass on your thanks to her. We hope you will visit us again one day.Until then we send our very best wishes and thanks once again. Michael Executive General Manager

"Great location"

4
23/10/2016

Great location, close to the major points of interest downtown. The staff is helpful and there's always someone there who speaks enough English to help with your needs. They can arrange cars to get you where you need to go, the cars are nice though not the least expensive available. The rooms are comfortable, clean, well-appointed and contemporary. The bathrooms are nicely done in a contempory style. There's air conditioning with a thermostat though heating is controlled separately with a knob on a radiator. So, the room was not quite as warm as I would have liked. The room was quiet.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Mr Bob- thank you for your kind review We really appreciate you taking the time to provide us with invaluable feedback.We use this to try and improve our standards and service levels so as to meet and exceed our guests expectations. With regards to cars and taxi costs,you are 100% correct, there are of course cheaper companies available, however when we recommend a particular supplier to our guests we aim to ensure that the drivers speak good enough English to meet guests needs and also their vehicles are safe and clean and we believe this is worth the little extra for peace of mind. With respect to the heating, once again as you mentioned, the radiators in all rooms are controlled by thermostats.We have under floor heating in the bathrooms too, so guests are able to increase or reduce temperatures easily and fairly quickly. We enjoyed meeting you and sincerely hope you will return again in the future. Most sincerely Michael Booker Executive General Manager

"First Class Accommodations"

5
22/10/2016

This was a wonderful hotel. The reception desk staff, Cindy, were very attentive. My room was gorgeous with windows on two sides and overlooked the square. Each night I was treated with a view of the moon over Ulaanbataar. The bathroom was spacious with a huge tub that allowed me to stretch out and enjoy a wonderful soak. The amenities featured razor, toothbrush, brush/comb and nice product. The best of all was the Manager Michael who was visible and engaged to make sure guests were having a good experience. He was the consummate hotelier. I had two massages which were done by a woman trained in Chinese medicine which added cupping and hot stones. The breakfast buffet was really good and having an omelet made to order lovely. My room had its own router so I had computer security unlike anywhere else I have stayed. This was great as I needed to check a bank account and could do so without worry. I had access to a special lounge on 25th floor where the views were awesome. Look no further, stay here. Oh yes, the coffee shop on the first floor served totally delicious cappuccino!

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Carol from Santa Fe - Thank you so much for your very kind words and positive review. The entire team here appreciate you taking time out to provide invaluable feedback following your stay with us. We are delighted you enjoyed staying at Best Western Premier Tuushin Hotel as much as we enjoyed hosting you. We sincerely hope you will return in the future-until then we send our kind and sincere regards and thanks once again. Sincerely Michael Booker Executive General Manager

"Centrally located, Very Clean Rooms"

4
17/10/2016

My boyfriend and I stayed here for a weekend after trekking through the Gobi desert. The luxuries of the hotel were much appreciated! We enjoyed the 25th floor restaurant for dinner one night (FANTASTIC views of the city!!) and we enjoyed the free breakfast (great food options). The hotel is centrally located which makes it easy to get to various sites. Things that could've been better: - The hairdryer in the room was useless (either bring your own or plan for air-dry) - The towels in the bathroom were old and fraying (a minor detail but did take away from the overall impression) - Poor communication - We asked to book a car to the airport and were told it would cost $50 USD... In the morning, we found out the hotel offers a free shuttle to the airport for no extra cost.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Very many thanks for your kind review. We appreciate your comments and please rest assured we will certainly follow up on the points raised. It would help me personally if you could email me and advise your name and room number so I can check on the hair dryer and towels as both should have been perfect! As for the transport to the airport-I would advise that we do not offer free transport either to or from the airport! Most tour companies offer transportation which is included in the all inclusive cost they charge their clients but as you will appreciate, they cost this out in what they charge! I hope this explanation will help clarify any concerns you may have regarding transportation. We hope you enjoyed your visit to Mongolia and hope you may return again one day. Sincerely Michael Executive General Manager

"Fantastic"

5
16/10/2016

What a fabulous hotel! Lovely room, nice restaurants, great bar on the 25th floor. Great touches like the locally-made bath bomb and slippers. The staff, including and especially GM Mr. Booker, bent over backwards to make my stay perfect -- arranging transportation, offering advice, and actually escorting us to a market. Excellent location -- within walking distance of the main square, restaurants, and shopping. I cannot say enough about the Tuushin -- except that I look forward to coming back.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Beth- thank you on behalf of the team here at Best Western Premier Tuushin Hotel for your very kind words. We were delighted to welcome you and your colleagues and sincerely hope you will return to us again in the not too distant future. Sincerely Michael Executive General Manager

"Nice stay"

5
12/10/2016

Lovely place, good amenities Close to the centre and main attractions around the centre ... great views ... good choice of food at breakfast (diversity needs a bit improving ... overall great experience ... will return

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest-very many thanks for your kind and positive review. It means so much to us to learn you enjoyed your stay with us as it shows our efforts are meeting our guests expecations. We sincerely hope you will return again one day and until then, we send you our kind and most sincere regards Sincerely Michael Executive General Manager

"Top end in Mongolia"

5
03/10/2016

This IS the best hotel there is in the whole country. The rooms were modern and neat, the staff helpful and friendly and the view from our room was spectacular. Fast wifi! Great location. Highly recommended!

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest - thank you for this, our first review from the Faroe Islands. We were delighted to welcome you and were pleased to receive your kind review and positive comments. This means so much to us as it helps our team appreciate their hard work resulted in meeting our valued guest's expectations. I sincerely hope you will visit us again one day. Until then we send our best wishes, sincere thanks and kind regards. Sincerely Michael Booker Executive General Manager

"A few hick up but they help to sort them out fast :)"

4
27/09/2016

Allover a great location, easy to walk to everything and lovely rooms with a great few. The rooftop bar is a excellent start to see the whole town as a overview before you start to discover it. If you go to Mongolia it is almost a must to sty here :)

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- sincere thanks for taking the time to write a review following your stay. We are delighted you enjoyed your stay with us. We are of course sorry there were was a slight hiccup, however we are glad we were able to resolve this quickly and you returned home safely. Sincere wishes from us all. Michael General Manager

"Great location and amazing views from top floor lounge"

4
21/09/2016

Clean, well appointed hotel. Here on business, so internet is important -- and the WiFi is good, reliable. Views from the top floor lounge/bar are amazing and a nice place to get some work done while enjoying something to drink... although I wish they would allow non-alcoholic drinks (besides hot tea) as a substitute for the welcome drink (beer, wine or hot tea only - not even a soda or juice was offered!). The only other complaint I might have is that my spa experience was not as good as most other Asian hotels... and then when I tried to use my 15% off coupon (received at check in), the lady said "oh, I already rang up your bill" and wouldn't change it. I had to call the front desk to fix the charge. I also would not suggest the airport pick up (overpriced) - just get a cab on arrival. Otherwise a solid hotel for business travelers.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- your kind word are appreciated.We are glad you enjoyed you enjoyed your stay with us. Your constructive comments are also much appreciated and invaluable to us so we can exceed guest expectations. With regards to the soft drink in exchange for a welcome drink, there is no reason why we should not offer a non alcoholic option and I will follow this up with the restaurant and bars managers for the future. Once again, there is no reason the Spa staff could not have organised the discount and once again I will discuss that with all Spa staff and accountants- this is very simple to put right and thank you for bringing this to our attention. With regards to the taxi transfer, we dont operate this system ourselves and use outside fully licensed companies for this. Yes, this may be higher than other local cheaper options, however your security, safety and comfort is important to us, especially if we recommend a supplier. We chose SIXT Cars - as they have modern,smart, well maintained and spotlessly clean vehicles and their drivers speak excellent English. Just as important, they are punctual and also have an airport office, thus ensuring there is no problems missing flights or waiting around at the airrpot after a long journey here. I will of course follow up on all points raised and hope you will visit us again in the future. Until then, we send our thanks and kind regards Sincerely Michael General Manager

"Great lodging and good value"

5
12/09/2016

We met Michael the manager on the way in. He introduced us to some other Americans in the lounge. He was very attentive the whole time. Much more then you would expect from the manager! The room was over the top. The breakfast that comes with a deluxe room was very good. The concierge level was not worth the extra cost unless you want privacy (better breakfast down stairs).

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guests - thank you for your very kind review. It was my pleasure to welcome such a nice couple. I am delighted you enjoyed your stay with us and hope you will return one day! Just a quick note however to clarify if I may, re the "Concierge Service" - we do not actually charge extra for the use of the Executive Lounge - the extra cost is charged for the higher category room (a suite) which has its own sitting room and upgraded facilities The Executive Lounge is a nice place to sit and relax and have privacy and is ideal for meetings too. Once again it was wonderful to meet you both. Sincerely Michael

"Central location, Great stay"

4
12/09/2016

very nice hotel, loved the top floor bar which is a nice place to finish the night, had some great singers preforming most nights. room was comfortable, wifi reliable, breakfast was fine however after a week i needed a change.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- thank you so much your kind review-we really appreciate your kind feedback which is invaluable. We are always looking at ways to improve our services and will follow up on the breakfast! We currently offer so much ranging from breads and pastries, cereals , salads, fruits, cold meats and cooked items plus of course eggs to order. Any ideas would be appreciated as we would like to make the hotel a home away from home. We hope to meet you again one day.Until then, we send our sincere regards Michael General Manager

"Great stay, excellent service!"

5
09/09/2016

This is my second time staying at the Best Western Tuushin, and I have been very happy both times. This time in particular, I found the staff (housekeepers, receptionists, Manager, waiters) to be so friendly and accommodating I felt compelled to write a review. Zulaa and Zoloo at the front desk were especially helpful and made my stay even better.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- we are delighted you enjoyed your stay with us and your highly positive review is really appreciated, as it shows our efforts are working in our mutual favour and encourages our staff to continue their hard work as guest satisfaction is our aim. Most sincere thanks Michael General Manager

"Horses Everywhere"

4
08/09/2016

The most memorable thing about this hotel for me was the beautiful two story mural in the lobby. Imagine broad undulating swaths of color, like wind, and the color is repeated stamps of tiny running horses. Then there's the gift shop and art gallery. Lots of horse art work. Horses are part and parcel of the Mongolian experience. The second most memorable thing was the view over the square from my corner room. Great! The room was comfortable and clean. Wifi was easily accessible. The water coming out of the tub was brown, probably from lack of use, but the shower and sink were fine. All the staff that I interacted with were friendly, professional, courteous and responsive. The breakfast food was adequate and what one might expect. There could be a crush at times in the dining room, making it difficult, but not impossible, to find a place to sit. I would return to this hotel should I ever revisit Mongolia.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Thank you for your very kind review. We really appreciate your positive feedback and are delighted you like our exclusive horse mural- picture is a focal point for the hotel and is admired by many! Our view over the square is another exclusive and some people come to our 25th floor restaurant/bar to admire the excellent views for miles around. We do hope you will visit us again-until then we send our thanks again and our kindest regards. Sincerely Michael - General Manager

"Good hotel but bad service "

2
07/09/2016

I stayed here for 3 nights and it needed 2 days and 3 enquiries to get 2 wine glasses in the room. They offer a minibar but no glasses lol. The breakfast is good but you need to clean your seat and table first and ask for cutlery. We tried to use the spa and have a massage as they offer it a bit overpriced but they were unable to suit 2 people at once as they only have one masseuse. In town you get it for half the price. You expect all 5star when you book it for those prices but noooo.

"Not bad. After all it's Mongolia!"

3
05/09/2016

Good location. Comfortable beds. Good free WiFi. Adequate AC. Average breakfasts. The biggest problem was the sewage smell in our room. We didn't do anything about it because it went away with the AC on and we were only there for two nights. What can you really expect from Best Western? And then there was the tiny soaps. Hysterical!

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest-thank you for your feedback- your comments are invaluable for us, so as to guage guest satisfaction and main high standards. I was concerned to learn of the sewerage smell you mentioned , but a little more pleased to learn it quickly went away. I have written to you in private requesting your room number, so I can personally check the room myself. Some work was carried out in the past few weeks nearby on pipes outside the hotel - for a day or so, there was a lingering smell outside and I wonder if this was the cause? We are proud of our relationship with Best Western and as a Best Western Premier, and are delighted to have recently been awarded five star status by the Mongolian Hotels Association / Ministry of Tourism and as you will see, our average star ratings on Trip Advisor reflect this rating. Finally to answer your comment regarding small soaps - these were limited edition organic soaps we trialed whilst awaiting a shipment from Europe. These we smaller than normal as our aim was to replace them daily for hygiene reason. They were quite popular with many guests. I hope this helps and I trust the minor issues you experienced, did not distract from the overall enjoyment during your stay with us. Sincerely Michael

"A Good Base for Touring"

4
01/09/2016

Well-located close to the main Square and all city tourist sites. Comfortable rooms, but the aircon needs to be managed, good meals and facilities. Staff very helpful. Only two lifts which made moves a bit slow at times Charged for airport shuttle which wasn't really appropriate.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear RMH- thank you for your review.It is appreciated and choosing to saty with us. Your comments are helpful and we will certainly investigate the A/C -can you please advise when you stayed with us and your room number and exact problem you experienced. Regarding the lift, normally, there is no problem, however if the hotel is full or there is a major event being held, the lift can be slower for a short time and we are currently discussing further options with our architects. I have written to you (via Trip Advisor) regarding the airport shuttle, as airport shuttles are not normally included in our room rates, however we can arrange transport to the airport by private car and this is at an extra charge. Please feel free to email me directly at the address below, so we can investigate and respond to your queries. Sincerely Michael General Manager

"Perfect to recover from long Tour"

4
31/08/2016

We stayed 2 nights there, one before a Tour in the countryside, one after. It was a good idea as it offers the classical Occident confort you need after a long Tour. Location is good just next to the central place. The only thing I could tell that was bad is that some small amount of money were stolen in our luggage when we left one of them during the time we were trekking.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Mr Bailly- Thank you for your review. We are delighted you found Best Western Premier a great place to relax. We were however seriously concerned regarding your comments on Trip Advisor in respect of money missing from your luggage whilst in storage and therefore, we subsequently carried out an investigation which included viewing both luggage stores , cctv recordings and our house keeping team making a thorough check of the rooms you occupied during your stay, but could find no evidence of either interference with any luggage on the cctv cameras, nor any items in the rooms. Please rest assured, guest security, safety and satisfaction is paramount to us and we would do all possible to assist you and so as to remain totally impartial in a situation like this, our policy would be to ask the Police to investigate before the guest departs, however my understanding is that as you did not report this loss to our Front Desk, the Hotel Management or your Tour Operator, so therefore, sadly, we were not able to go through these standard operating procedures on this occasion. I hope your loss did not distract from an enjoyable vacation here in Mongolia. If I can help further, please do not hesitate to contact me. Sincerely Michael General Manager

"I love UB"

4
22/08/2016

This is my 5th visit to UB - I try different hotels each time! This one was quite a good pick, perfectly located, comfy rooms with all necessary amenities. I spent 3 nights it was really perfect for me. I could rest and work. I used the spa services. Breakfast buffet is all you need for a good start of the day. Only minus was the room service..maybe due to local products but the club sandwich I ordered was not good at all, at least joy to my taste. I will stay there again for sure.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- thank you for your kind and positive review - we are delighted you enjoyed your stay with us and sincerely hope you will visit us again in the future. I was sorry to hear the Club Sandwich was not entirely to your taste, however, please rest assured, I will pass your comments on to our Executive Chef and also test myself with the aim of improving taste and guest satisfaction. We value your business and look forward to meeting you again soon. Sincerely Michael Booker Executive General Manager

"Excellent hotel, awkward staff"

4
19/08/2016

The hotel is very expensive for Ulaanbaatar but for a good reason. It's an excellent hotel that guarantees you hot water, clean water (sometimes the water gets muddy in Ulaanbaatar, but this hotel has its own filters in place), uninterrupted power (thaley have generators), impeccable rooms etc. So it's one of rare places that offers European standards, and with that taken into account the price is fair. The location is also as good as it gets - right at the main square. I'd easily give it an excellent review if the staff wasn't so incredibly awkward. And I am not the one to say that easily, as I'm very tolerant to people's idiosyncrasies. But when asking for about trip time to the airport gets a reaction as if you asked something bizarre, you can help but feel weirded out.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Bojan T- thank you for taking the time to write a review following your recent stay. We appreciate your kind comments-they are appreciated and helpful. I would however like to respond in respect of your comments regarding us being very expensive and staff. With regards to price, I would advise that our price reflects the fact that we are an accredited five star in respect of facilities and standards. Having said that, we monitor our competitor rates daily and ensure our rates are in line with our competitors. Yes it is possible to find much cheaper hotels in Ulaanbaatar, however there are vast differences in standards as you will appreciate. I am very concerned to learn you found our staff "awkward" when you asked a question re a transfer and for this I sincerely apologise. We have received many highly complimentary comments regards to our service levels and can only assume this may have been due to a misunderstanding. I have spoken to the Front Office team personally and advised them in this respect. I hope you will consider returning to us in the future and if I can assist personally, please do not hesitate to contact me personally. Sincerely Michael Executive General Manager

"Great Location"

4
13/08/2016

This hotel is in a great location in the city. Was able to easily walk to a large number of attractions. Close to MANY restaurants. The building is tall enough you can always use as a land mark to get your barring if you get turned around. Service was good, elevators quite slow. Breakfast selection is quite small, nice place, I would certainly recommend and stay there again.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Nathan- thank you for your review-it is appreciated. We are delighted you enjoyed your stay with us . Yes you are correct, the height of the hotel makes us easy to find and gives excellent views from the 25th floor -you can see for miles in all directions-summer or winter the views are wonderful. I appreciate your comments regarding the lifts. When we are full, they can be slow, however this is rarely a problem! I am a little concerned regarding your comments regarding the breakfast selection being limited, especially as we have an excellent selection of cereals, breads and pastries, fruits, cold meats, juices and both western and Asian style hot food. I am a little confused as to what could be added,but if you can drop me a quick mail, I would be happy to look so we can improve. We hope you will return again one day.Until then, we send our best regards. Sincerely Michael

"Guest Services"

4
01/08/2016

I received excellent guest service from the guest relation officer-Baaka. She went out of her way to coordinate with Air China in locating my baggage. Very professional and an asset to the organization. Thank you.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Thank you so much for your very kind and encouraging words. We are delighted Baska was able to assist you. She is very popular with our guests and provides excellent advice and support if required. We do hope you will visit us again soon. ]

"An excellent hotel in an excellent location."

5
31/07/2016

I had room 2001 with access to the executive lounge. The room is spacious, has a sitting area, a good bed, excellent WiFi and a very spacious bathroom with a great shower. Housekeeping is very good. But the view is amazing from this room. Ulaanbaatar main square at your feet. Executive lounge is a nice bonus. Breakfast is free, afternoon tea as well and before dinner they have a happy hour with assorted snacks and nuts. Everything is served with a smile. Quality is very good. They even have special attention to a vegetarian diet. The restaurant on the 25th floor is very quiet during the day and has even better views upon the city and the surrounding hills/mountains. They also arranged my airport transportation at a very reasonable price. Communication with this hotel is easy and swift. An excellent hotel with great service from everyone. I liked it a lot.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
We are delighted to receive your very kind review. We appreciate your kind words and are delighted we met and exceeded your requirements. It means so much to us to ensure our guests expectations are met and exceeded. We sincerely hope you will visit us again in the future. Until then we send our thanks again and our best wishes. Most sincerely Michael and the team here in Mongolia.

"Great Place for the Price!!"

5
30/07/2016

Great property, spacious rooms and very clean with all amenities that international travelers expect, terrific location (one block off the Square), and wonderful folks. And do not miss the 25th floor bar that has terrific food with your free beer voucher; where my Nicoise Salad was made of fresh tuna. Yes, free wifi. You appreciate everything a lot more after staying in gers in the country.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Good afternoon from BestWester Premier Tuushin Hotel. On behalf of us all here at Tuushin Mongolia, we send our sincere thanks for your kind review. We are delighted you enjoyed your stay and we appreciate your kind words-they mean so much to us! On behalf of the entire team, we send our thanks and kindest and sincere regards. Michael and the Best Western Tuushin team

"Best place to stay in Ulanbaatar"

5
29/07/2016

The hotel is right middle of city, next to Parliament building and staff are really good - they really look after guests. In my case, Baaska was in particular helpful in tracking down my baggage from air china - overall very friendly staff - nice stay!

"perfectly situated"

4
26/07/2016

could not ask for more - beautiful bedroom- very attentive staff -great breakfast - lovely 25th floor bar- good spa facilities (excellent masseuse) and Michael Booker - the General Manager - could not do enough - thank you to you and all your staff and for my surprise birthday cake - hope to be back

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
We were delighted you spent your Birthday with us. You had a busy time here over the election period and it was our pleasure to assist you and your colleagues. We are delighted your stay was trouble free and we hope you will find time to visit us again in the future. Best regards from us all. Michael and the team

"One of the best places in UB but.."

4
26/07/2016

there are better places for a similar price. I stayed here for several days around the ASEM meetings and some of the things that I took away from my stay was the funny smelling and discolored water and the water pressure which would rhythmically change pressure from low to high. Other than that, there are only two restaurants. The staff was very friendly and attentive and the laundry service was extremely fast and professional. Overall the only reason I am voting 4 instead of 5 is because the Blue Sky offers better amenities for nearly the same price. The location is right downtown on the square so the location cannot be beaten.

MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Your kind and honest review is appreciated as are the four stars. We have to aim to differ on your comments re value for money and facilities compared our nearby competitor, however I know we have many world class facilities hence the reason we were chosen during ASEM to host Three Prime Ministers, several Ministers and around 11 Ambassadors from around the world who all left glowing accolades following their stays. The discoloured water you mentioned was sadly a one off and for a short period of time. This was caused by some problems in the municiple water systems and as I am sure you will appreciate that even though we have an excellent filtration system, this was beyond our control. We hope you will choose to stay with us again and I would personally be delighted to meet you if you have any concerns. Sincerely Michael

"We had a very nice 3 nights stay"

4
24/07/2016

Centrally located, walking distance to Sukhbaatar Square, with great breakfast, and bar on top. Rooms are spacious, very comfortable. Staff is kind, welcoming. Overall it has been a nice stopover before and after long journeys in vast and heavenly beautiful Mongolia countryside.

"Luxury in the City"

5
22/07/2016

Great hotel. Central Location. Clean and comfortable. Club rooms offer freebies like delicious afternoon tea in the club lounge. Happy Hour drinks on the 25th floor with fantastic city views. Staff are friendly and helpful.

"Excellent hotel, great location"

5
21/07/2016

If you want a fine, no problem stay in Ulaanbaatar, you can't go wrong with Best Western Premier Tuushin Hotel. Excellent breakfast spread, spacious rooms and great wifi. The location is also ideal - very near Chinggis Khan Square. Stayed here July 6-10.

"Very good choice"

4
20/07/2016

This hotel is centrally located. The staff is friendly, helpful, very competent. I had a beautiful corner standard room on the 9th floor with a good view. I did not expect anything special for breakfast, but loved it. Hot and cold breakfast, fresh fruit, great coffee when you ask for it ( instead of the standard filter coffee that is usually served ). What a pleasant surprise. The gym is basic, but quite spacious, you can have a good work out. Every room in the hotel seems to have its own internet rooter - speed and quality of the internet connection is therefore excellent. Baaska, the concierge, helps you plan excursions and finfpds cars and drivers for your custom made trips. Go up to the bar on the 25th floor and enjoy the panoramic view, it is worth it! Prices were very high when we were in town, but I understand that they were due to a big international conference and that usually they are quite reasonable. Should I go back to UB, I would choose the Tuushin again.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Sunstar 1019 - thank you kindly for your highly positive review. We really appreciate your very kind words and we are delighted to learn you had a successful stay with us. We will pass your kind words on to our Guest Relations Manager Baska- she does an excellent job and the fact you have mentioned her will, I am sure delight her. With regards to the higher costs when you were here, I would advise that all hotel rates during the ASEM CONFERENCE period were set by the Tourism Authorities -for as you will appreciate, this was one of the Worlds major events and there were many outside influences to cover (Security, Advertising, Hospitality etc), however I trust you still found our hotel to represent excellent value for money. I do hope you will visit Mongolia again and if I can personally assist you in the future, please do not hesitate to contact me. Until then, on behalf of the entire team here at Best Western Premier Tuushin Hotel, I send you our best wishes. Sincerely MIchael

"Good location , good accommodation, good food and customer service"

5
16/07/2016

Stayed in the Best Western Tuushin Hotel on a business trip 18 - 22 June. Very good service from all staff, especially at breakfast and in the Executive lounge bar which has great views over the city. The hotel is centrally located close to the main square and easy to find. Rooms are very comfortable and the restaurants are very good with themed evenings. The steaks were very good. Manager Mike Booker was a great host and ensured I had everything I needed. Will stay again and obviously I recommend it.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Steve H - Thank your for taking the time to write such a positive review following your stay with us. On behalf of the team I would like to personally thank you for your kind words- it means so much to us all to learn you enjoyed your stay and we therefore hope you will return and visit us again in the future. Until then, best wishes from us all here in Ulaanbaatar. Sincerely Michael Booker General Manager

"Pleasure to stay here"

5
11/07/2016

From first moment, the hotel has been a five star experience. Reception had a message for me, although I had not checked I yet and made certain that I was able to respond. Offered amenities although I was too early for registration (and had deferred early checkin). Room is large, amenities over the top. Staff is over the top in wanting to please. Breakfast is fine, attentive and attending, lots of food choices and no rush.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
DEar Guest- May I take this opportunity to personally thank you on behalf of the entire team here, for your kind words. We are delighted you enjoyed your stay with us and we sincerely hope you will return in the future. Until then we send you our sincere wishes. Most sincerely Michael Booker Executive General Manager

"Clean Spacious Rooms"

4
03/07/2016

Stay in comfort and luxury at the Best Western Tuushin Hotel. Full amenities were provided and the room and bathroom were very clean. The only thing i think can be improved on is the breakfast spread.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Thank your for your positive review.We are delighted you enjoyed your stay. We really appreciate your comments as these are very useful. With regards to our " breakfast spread" however, I would welcome your ideas as to how we could improve this and what extra items could be included, as we already have a wide choice of cereals, cooked meats,juices, freshly made pastries and breads plus fruits and of course International and oriental hot dishes and of course eggs cooked to order and teas and coffees. If you could email me at the address below, I promise to follow up and respond. In the meantime, I do hope you will return again in the future and until then, send you our kind regards and thanks. Most sincerely Michael Booker General Manager ([email protected])

"Best hotel in Ulanbaatar "

5
08/06/2016

Strategically located in the heart of the city right next to the Chinggis Khan square,location is the best in Ulanbaatar. Shopping malls , supermarket , Kfc are all in close vicinity. Rooms are top notch and the service excellent. Would recommend this hotel to everyone and would definitely visit again if required.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Thank you for taking the time to write a review following your recent stay with us. We are delighted you would recommend us in the future- this means so much to us and is highly appreciated. We hope to welcome you again in the future. Until then, thanks again and best wishes from us all. Sincerely Michael General Manager

"An excellent experience"

5
06/06/2016

Very good central location. The staff we dealt with were always eager to help. The room was very clean and comfortable. Breakfast was superb with lots to choose from. An excellent value and we would stay there again.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Derar Mati K- We were delighted you enjoyed your stay with us and we sincerely hope we will be able to welcome you again in the future. Your kind review is really appreciated by the team who will also be pleased to receive your feedback. Sincerely on behalf of all the team. Michael Booker Executive General Manager

"Comfortable Stay, Convenient Location"

4
05/06/2016

My husband and I stayed at the Best Western Premiere for two nights in May. We were there on business. The hotel is very comfortable, providing all the conveniences required. Comfortable room size, over sized beds, plenty of amenities and high-speed, reliable Internet connection. The breakfast served in the morning is also a delight - widespread variety and very tasty. Just wish they had some vegetarian delights! Room service was also very good, despite a limited menu. The only issue we had was that the bathroom door didn't close properly, and when it did, it wouldn't open. The phones in the bathrooms have no quick dial numbers, so I had to end-up calling the hotel's main desk, to get them to open the bathroom door from the outside. But all in all, a comfortable stay and highly recommended!

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest - thank you for your review. We appreciate your comments and are delighted you enjoyed your stay with us and sincerely hope you will visit us again in the future. I was interested to read your comments regarding the lack of vegetarian delights for breakfast. I was actually resident in the hotel whilst you and your group were here and can confirm that at that time,( as always), we did and do cater for vegetarians. Our buffets included the following items:- three types of cheese, a wide range of both fresh and tinned fruit, a number of salad items, hot vegetables including potatoes in different forms, rice and noodles. and here is always an excellent selection of breads, cereals and pastries, not forgetting three types of fruit juice and diary items such as yogurts etc. I hope this helps re-assure any vegetarians thinking of visiting us, that there will always be something there to suit their needs. This is important to us and for anyone with any special dietary requirements, please do not hesitate to contact me personally. Sincerely Michael Booker General Manager

"EXCELENT HOTEL, NO COMPLAIN WHATSOEVER!!"

5
04/06/2016

The hotel room was booked by our travel agent selena tour, although it was our choice, as we had stay in a best Western hotel in Brisbane before, but this Premier Tuushin is exceptional, great staff, good surrounding, excellent B/F spread, good restaurant menu, my wife and I have a great time, although we were given a high floor room we opted for a lower floor good enough to have a mountain view, ,we will be back very soon!! Great view of the mountain, and as it was snowing when we were there, the mountain was snow capped.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Mr Wong- it was really good to read your highly positive review. I was delighted you had a great stay with us-it means so much to know this as it means our heard work and efforts have paid off! Our aim is to exceed our guest expectations and all feedback from our guests is valuable. We sincerely look forward to meeting you again soon, please pass our best regards on to the remainder of your group. Sincere best wishes from us all. Michael Booker General Manager

"Excellent location; supurb service; quality rooms"

5
27/05/2016

The staff are very friendly, and ready to help you with anything promptly. The manager, Michael, is a joy to talk to, and is very warm and welcoming to all the guests. The breakfast was excellent, and very delicious. We ate there for lunch and dinner as well, and very reliable and tasty. Good location, 1 minute from the main square, and everything else. Clean rooms and facility. Go to the 25th floor lounge for great views of the city and mountains. So, the AC does not come on until June. They provided a fan and were very helpful. In May, the weather fluctuates a lot, so that is the flare of travel. It was 75F, then snowed the next day, and all talk of AC was forgotten. I will definitely go back with others. Best hotel in UB!

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Valued Guest - Sincere thanks for your very kind and positive review following your recent stay with us. On behalf of the entire team at Best Western Premier Tuushin Hotel, I would like to personally say how pleased we are that you enjoyed your stay with us and are delighted you will return to us in the future. We look forward to meeting you again and until then, we send our kind and sincere regards and thanks. Sincerely Michael D Booker Executive General Manager

"Good location"

4
21/05/2016

This hotel is very centrally located, very near Chingis Khan square. It has a nice sky lounge with decent food there. Rooms are ok, the general manage is a nice guy who often himself greets guests. Apparently he likes his job. Breakfast buffet is quite nice as well. The only problem I noted - if the hotel is full or has important guests, one needs to wait for an elevator for quite long. Recommended for a stay in Ulanbaatar.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Inaite - thank you for taking the time to write a review following your stay with us. We really appreciate your kind words and positive feedback- this is valuable to us as we are continually striving to ensure our guests expectations are met. I personally appreciate your personal comments- yes I do enjoy my job and my aim is to create an environment here where staff do the same, so as to also enjoy their work and make our guests feel special. I appreciate the comments regarding the lifts- we appreciate there are time during busy periods when it may appear the lifts are slow, however generally in less busy times, everything works well. We are however looking at ways around this, but as you will appreciate this may take a little longer to resolve. We sincerely hope you will visit us again in the not too distant future, until then on behalf of our entire team, I thank you and look forward to meeting you again. Sincerely Michael Booker

"Great except for ac"

4
10/05/2016

Hotel is central, just off Chengghis Kahn square in the centre of town. I was upgraded and my room had a great view of the square. Hotel staff was friendly both at reception and in breakfast room. Breakfast food was great in terms of both selection and quality. Only negative was room was warm and air conditioning wasn't functioning.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Valued Guest - thank you for your review. We really appreciate your comments and were delighted to learn you enjoyed your stay with us. We have noted the comments regarding the A/C - we have experienced unusual weather in the past month, where one day we have bright sunshine and European spring type temperatures and the next day , we have heavy snow and very cold temperatures, hence the fluctuations in rooms temperatures during your stay. We are currently resolving this with new thermostats . We hope this will not deter you from visiting us again and in the meantime, if I can assist further, please do not hesitate to contact me. Sincerely Michael Booker General Manager

"Recommend in a heartbeat"

5
05/05/2016

I stayed here for a number of nights over the course of a month in a few different rooms. Admittedly some rooms are better/larger than others (depending on the price), but overall I thought the rooms were great: clean, modern finishings, new, comfy beds, wifi always worked, hot water, and very quiet. The hotel lobby is gorgeous. The breakfast buffet was decent (not the best, but FAR from the worst), even for a vegetarian. The hostesses at the front of the restaurant were always very warm and welcoming to me each morning.The hotel itself is very central - I walked everywhere and it always seemed to take me no time at all to get where I was going. My only knock (and it wasn't even that big of a deal) is that I had sent the hotel an email to request/arrange transfer from the airport but I did not get a reply - again, no big deal, I figured out an alternative. I would stay here again and I would recommend it to anyone.

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest - May I on behalf of the entire team here at the Best Western Tuushin Hotel sincerely thank you for for your kind and positive review. I have noted your comments and can confirm that in the past months since your stay, we have made significant changes to our buffet and you will certainly see a difference if you were to visit us now. I will follow up on your other comments as these are invaluable. I sincerely hope you will visit us in the future and until then, I send you our kindest regards. Most sincerely Michael Booker General Manager

"Sky view lounge "

4
24/04/2016

The hotel has fantastic city views and the 25th floor bar is a great place to relax and watch the sunset. The rooms are standard for an international hotel. The food is good. Don't rely on the transfer service, I had to find my own way from the airport despite booking a transfer and they didn't have one for me on the way back either despite a booking and when I jumped in with a colleague who was already going to the airport they wanted to charge me!

Michael B, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Travel_miner -thank you for taking the time to write a review following your stay with us in March. We appreciate your kind comments regarding our 25th floor lounge/restaurant and also the food, however I was sorry to learn of your experiences with your transfers and have responded to you directly/ I did not take over as General Manager until two weeks ago, so was not here during your stay, however I have carried out my investigations. We use an external supplier for transportation and it seems there was some mis-understanding on their part, hence the problem. Whilst this is not acceptable, I can confirm that we have now changed our transport supplier and the new company is working very well. I can therefore only apologise to you. I do hope you will return to us again in the future and if I can personally assist, please do not hesitate to contact me c/o [email protected] Sincerely Michael Booker General Manager

"Great value for money central hotel"

4
07/04/2016

This hotel is right in the heart of the city very close to the main square and Central Tower shopping and most major office buildings. Short walk to the better restaurants in the City. It modern clean comfortable with decent size rooms and bathrooms. Bar on the TOP floor is quite nice. The gym is minute with very little equipment but I got a good massage in a very spa. The food is at best medium quality and the breakfast adequate but not great. If you have an omelette be prepared for it to be cooked in loads of oil with oil folded in!! Room service wasn't bad. Overall I like this hotel for cleanliness value for money and location.

TuushinHotelGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest – We sincerely appreciate the time you have taken to write a review following your recent stay with us. Your comments are invaluable for us to gauge guest satisfaction and generally improve on services and facilities offered. Yes you are correct, we are in an enviable position – so close to the city centre and the Parliament Buildings and all the important local amenities, hence the reason, we are a firm favourite with many regular guests visiting Mongolia. With respect to your comment regarding our Gym, I am delighted to confirm that in the past few weeks, we have actually doubled the size of the Gym and added new improved equipment, so you should see an improvement during your next visit. I have passed your comments regarding the food to our Executive Chef . I personally believe our Breakfast Buffet is of a high standard and offers a wide variety of choices to meet all tastes, however the chef and I have plans to widen our food offerings and cooking styles, therefore,once again, you will see some new options during any future visits to our hotel. We look forward to welcoming you again. If I am personally able to assist in any way, please do not hesitate to contact me. Sincerely Michael D Booker General Manager (Email:[email protected])

"Friendly Professinal Service Combined with Great Location"

4
28/03/2016

This hotel is located right near the Square, an ideal location for business people. The rooms are spacious, including a desk and office chair for business people to work at. Very comfortable bed and sitting chair, large bathroom. All staff are friendly and provide excellent service. The catering for our CQUniversity Alumni Event was fabulous, and the view from the 25th Floor overlooking the city is amazing. I would stay here again and recommend this hotel to business people.

Michael B, Executive General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Valued Guest - We were delighted to read your kind comments following your stay with us. Your feedback is invaluable and we certainly use this to monitor standards and ensure we meet guest expectations. We sincerely hope to be able to welcome you again, if I am personally able to assist in the future , please do not hesitate to contact me. Sincerely Michael Booker

"The best hotel and the best value from Tuushin Hotel in Ulaanbaatar, Mongolia!"

5
28/03/2016

This is one of the hotel I will recommend if you travel to Ulaanbaatar, Mongolia! I will always only stay in this hotel when I travel to Ulaanbaatar, Mongolia. The hotel in the best location and the staff are very friendly and helpful and the food is very nice. I always have my work function there as well. I don't think you can match in any hotel from the surrounding area. I will highly recommend this hotel to everyone!

"Great city view"

4
28/03/2016

It was a biz trip about 7 days, the room and amenities were good. Sufficiently large layout for breakfast .... room had a great city view, being a hotel in downtown it was near most places of interest.

"If traveling for business this is the right place to stay"

4
23/03/2016

I stayed in the Premier Tuushin for two weeks. Nice views of the city and surrounding ger districts. The rooms are modern and well equipped for work with good internet connection. Due to the dry air in the building (late winter) I asked for a humidifier, which was immediately delivered and was available during my whole stay. Two out of the three restaurants were working in low season. Good food but menus rather similar. Good business center support available. Well trained friendly staff.

"Good location, nice lounge, but a few struggles"

3
20/03/2016

First of all, it's UB. With that in mind, it's a decent place to stay. The guest rooms are large, the breakfast is okay - even vegetarians could find things to eat, the lounge on the top is nice, and they certainly give a good effort. Most of all, you're close to many things: the main square, restaurants, etc. (Note: Rooms with a view of the square cost more.) That being said, there are a few things to watch out for: (1) I'm still recovering from bug bites. (2) In the wintertime, some of the rooms won't cool down. Mine was fine, but my colleague sweltered. You don't want to open the window because of the pollution, so it's a conundrum. (3) The bath/shower is deep, but it's also really hard to step in/out of, especially with no handrail. If you are short or have mobility issues, this could be a problem (but compared to other hotels, it was a really nice bathtub!) (4) If you're hosting an event, note there are no bathrooms on the main conference floor and only one door in/out of the ballroom area. (5) The entrance is treacherous when there's ice or snow. It's a very steep driveway and the optional steps end up pretty much on the street. (6) Locals say there is very little parking nearby, so if you're asking friends to visit, keep this in mind. If I hadn't been bitten during my stay, I would have given a higher rating. That being said, given the options in UB I'd likely stay here again if I could ensure the bed was bug-free.

Shinegerel R, Vice Director at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review following your stay. We appreciate you comments, as these are important to us, to monitor guest satisfaction, rectify any issues and of course improve our standards. Guest satisfaction is paramount to us at all times. We have noted your comments regarding the temperatures inside the rooms and also the approach to the hotel in the Winter. Our Director of Engineering will follow up on this and in this connection, we have written to you directly requesting your dates of stay and room numbers. With regards to the comments regarding "bed bugs", we naturally were disturbed to read these, as we have not had issues of this nature in the past, as we have strict cleaning regimes and our staff are trained to identify any issues with immediate effect. We do hope you will choose Best Western Premier Tuushin for your future accommodation requirements when visiting Mongolia. If I am personally able to assist you in the meantime, please do not hesitate to contact me. Sincerely, Shinegerel Regzen Vice Director.

"Good Place. Great Location"

5
23/01/2016

Probably the best place to stay in UB. Near the famous Sukhbataar Square. The place is lively with people indulging in sporting and musical activities. The hotel is also close to the Mongolian Parliament and many other places of Interest like the museum. KFC, The famous “state emporium” and various shopping areas, restaurants including Indian ones are walkable. The hotel is great, well maintained, and relatively new and customer service is also good though language may be an issue. The rooms are well maintained and the WiFi is strong. The hotel has a sky view lounge in the 25 th floor with great views. Breakfast was included in the package and the variety was great. Only problem was the menu is repetitive with hardly any changes in the menu. So if you stay for a long time it may turn out to be boring. There is also a dept store close by for your daily needs. Recommended for a great stay. Choose the higher floors to get uninterrupted view of the small and compact city Ulaan Battar.

"Better than expected."

4
22/01/2016

The hotel has very modern rooms with very nice views. Also, the Internet worked great throughout the visit. If there was an concerns, I would say the restaurant service during the dinner hour is slow but the food was fine when it got to you. I did use the gym and I would suggest adding another bench but otherwise, it has some cardio equipment and some free weights.

"Impressive building, nice rooms, but average service"

4
27/11/2015

This is one of the tallest hotels I stayed in and the views from the upper room floors are quite impressive (though the city isn't exactly the most gorgeous place). It is locates centrally and you can walk to almost all the attractions, even in extreme cold weather. The rooms are truly spacious, I had a king sized bed. Bathroom was particularly nice and clean. Absolutely no problems with any of the logistics. However, the first day I decided to book a massage and despite having confirmed the full body massage, incl. with the masseur, it ended up somehow being legs massage only. Because she spoke no English I decided to let go and left it at that. A different problem occurred at check out, when the receptionist claimed the housekeeper saw more cans of soda missing than I drank (I had two and they claimed four), a conversation I've never experienced before. This struggle took place as my group airport transport was waiting and I had no time to argue. I had to leave angry, which was the unfortunate ending to an otherwise pleasant stay. Breakfast was solid, a good choice and omelettes prepared on the spot by the chef. As we had a conference there, the facilities were fine, but nothing exceptional. Coffee breaks had basic cookies and Nescafe. Wifi was included in the room price, but the connection average to slow. It was running faster in the conference area and the lobby. To sum up, this is by no means the best Best Western experience you will have and very definitely not the worst - in fact worth your staying in Ulaanbaatar, as long as you don't mind the staff being a bit slow.

"Clean, good location but service is mixed"

3
16/11/2015

I booked. This hotel due to it's great location by Chinggis (Ghengis) Khan Square in center of downtown. It's modern clean and efficient. The rooms are well laid out and the Premier lounge bar on the 25th floor has good views of the city at night. Some previous reviews noted that the breakfast wasn't awesome. I would say that for Mongolia, the buffet spread was quite good. You need to remember how remote this city/country is. So, as far as UB and Mongolia goes, I'd say it's very good. Service was mixed. It seemed like only a couple of the staff in the breakfast area really knew anything about service. As I recall there was only one guy, out of several staff, that would go around check if you'd like more coffee or needed anything. It's what I've grown to expect at four and five star establishments. Further, many of the staff at the restaurant on the 1st floor, 25th floor lounge bar and even the front desk didn't seem to have a good grasp on English. After having paid my bill at the 25tj floor bar, I asked several staff by the bar "do you have any recommendations for good restaurants or bars?" To which "no" was the reply. I was surprised by the answer and asked "really, nothing?!" To which they said something to the effect of not understanding the question. I attempted again, a bit slower and using other words but it was clear they weren't getting it. I turned to Tripadvisor instead. Hmm, would I stay again? If paying out of pocket, I probably would because I feel it represents a good value. However, if my company were paying I'd be inclined to try Blue Sky or the new Shangri-la.

"Comfortable and pleasant"

4
13/11/2015

The room was large and very comfortable. Good internet, work desk and chair! The restaurant in the 1st floor has a good selection and staff is friendly. I highly recommned the masseur, she is excellent.There is another restaurant and a bar (on the 25th floor), but I did not visit. The room service food is good, but selection is limited. I stayed in this hotel for 10 nights in a business trip.

"comfy and pleasant"

4
27/10/2015

The hotel is right in the center of the city and is quite comfortable with spacious rooms and good quality finishing, definitely pleasant to the eyes of a weary traveller. The check in process is quite smooth, staff are friendly and kind even though few speak English. I sampled all the restaurants in the hotel and the steak restaurant came top, they really deliver on expectations, unfortunately the same is not true for their breakfast menu which is ‘nothing to wake up to'. The rooms on the higher floors have a great view of the city and have been tastefully designed. I was pleased with the cleanliness although housekeeping could pay more attention to their turn down service. Unfortunately, the health club is a let-down, equipment and free weights are few and is really not up to the best western standards. This said, it remains my hotel of choice in Ulaanbaatar.

"Central. Comfortable. Reasonable."

4
24/10/2015

Stayed here just for 1 night and really enjoyed all comfort this hotel provides except breakfast. All is by BW standards - bed, furniture, cleanness. I gave up fishting with turning TV on and used only the wifi sygnal for news. a little bit strange bathroom tap, it took me a couple of minutes to understand how to switch it to the shower. All the rest was great. the location is just increadible - less than a minute to the central square. Wish I could have more time there, still have some coupons ofr free drinks at the 25 floor lounge...

"Autumn winter visit"

5
22/10/2015

Excellent location and very modern interior as a new hotel in Ulaanbaatar. Overlook Chinggis Kahn Square and the city so I really enjoyed the view. A nice breakfast and decent spa facilities. Check out the view in the bar on 25th floor.

"3 nights at the Premier Tuushin"

4
11/10/2015

This is a great value for money hotel. Modern, comfortable and ideally placed just off the Genghis Khan square and central to the main shopping CBD. The facility is stylish and clean with restaurants on a couple of floors, there is a lovely lounge to take afternoon sun downers on the 25th floor that gives a great view of the growing city below. The rooms are well appointed with very comfy beds and crisp white linen. tea and coffee station plus all toiletries, mini bar, slippers, robes etc are provided and the Wi-Fi is superb and complimentary. The breakfast spread is really good and the staff friendly and very eager to please. Check in and check out was smooth with little time consumed. There is also a free wine / drinks voucher on arrival to be had in the top lounge. Overall a very good choice.

"perfect location, comfy room, so glad to be here"

5
10/10/2015

We were here on and off for two weeks during our vacation... Great location, next to Chinggis Kahn Square, still quiet,with a fed ex around the back, for sending home souvenirs... great water pressure, everything provided--hairdriers, toothpaste, etc. Laundry service, and a top-floor lounge with the best views of UB. Comfortable beds, fluffy robes and towels, sumptuous room appointments, great service all around.

"Very good choice "

5
19/09/2015

My husband and I stayed in this hotel for 2 nights. The room was very comfortable and the bed was a dream. I would like to still be sleeping there! The location of the hotel was very good, just one block from the Republic square. There are many good restaurants in the neighborhood and shopping centers ,what is very nice because it's impossible to go by car to any place as the traffic is chaotic all day long.We didn't try the hotel restaurant, we only had breakfast there and it was very good. The only problem was the lift. Only 2 for all the guests, sometimes we had to wait too long for it. I really recommend this hotel.

"Nice Hotel, central located, with an outstanding breakfast."

4
07/09/2015

I have been there for 4 nights in September. I loved the fact that the hotel is very central located. The wifi worked properly and the internet is fast enough to work. The room is clean and very spacious. The view over the city is nice to amazing depending on the floor. There is a very nice bar on the top and the hotel offers a welcome drink there. The breakfast is very good. There is a large choice of items and a cook prepares your eggs "live". The service was also excellent. Phonic isolation could be improved.

"Excellent view and service"

5
01/09/2015

Was here recently for a conference and was pleasantly surprised by how nice and well-located this hotel is. I was in a room which faced the Genghis Khan square and the view at dusk was very nice. Staff were pleasant and helpful. The breakfast did not have as much variety as other 'better' hotels but it was sufficient.

"very good hotel"

4
30/08/2015

I stayed in this hotel for one night due to a delayed flight (with Turkish airlines). The hotel is very nice and my room was absolutely great Wifi was excellent. Position is super central. Breakfast could be a little bit more abundant

"Great location but a few important things to be fixed"

3
29/08/2015

The hotel is very well located and our room was overlooking the Chinggis Khaan square. The check-in was prompt. The room is ok and overall clean at the exception of the outside windows which are covered by dust. The breakfast is sub standard and you'll be asked a bit too often if you have finished when you are approaching 10:30. The big annoyance was a crazy rattle when the aircon was kicking on and off. And that lasted all the night! The premier word is definitely not matching the wuality standards of this place