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Best Western Plus Twin Falls Hotel, Twin Falls

4.5/5  - basé sur 923 notations.
1377 Blue Lakes Boulevard N, 83301-3310, Twin Falls, United States - See map

Located near Shoshone Falls, this hotel in Twin Falls, ID offers easy access to shopping, dining, local sporting events and natural wonders. The staff at this Idaho Best Western take pride in consistently going above and beyond to ensure all guests feel welcome. Unwind after a long day of working or sightseeing in spacious, non-smoking cozy rooms that offer cable satellite television with HBO®, free wireless Internet access, a microwave, a desk and a refrigerator. Don't miss out on getting the perfect start to your day with our scrumptious complimentary breakfast, featuring waffles, sausage, scrambled eggs, tea, fruit, pastries, cereals, coffee, juice and biscuits and gravy. Guests can also enjoy a fitness center, a 24-hour indoor heated pool, a 24-hour hot tub, a business center, a local shuttle, an airport car and meeting, banquet and conference facilities with catering. Call today and our friendly staff can let you know all about our facilities. The Best Western Plus Twin Falls Hotel is just a short drive away from many corporate locations, such as Con Agra, Amalgamated Sugar, St. Luke's Hospital and Idaho Power, making this the perfect hotel to stay at while visiting nearby businesses. Those on business or traveling for pleasure can also relax on the area's two golf courses, all located within ten miles of this Twin Falls, ID hotel. Or, take a break with some retail therapy at the Magic Valley Shopping Mall or the many shops in downtown Twin Falls. Guests can conveniently take in the breathtaking views of Twin Falls and Shoshone Falls, as both waterfalls are located within five miles of this Idaho hotel. Other popular local attractions include Whitewater & Outdoor Adventures, Shoshone Indian Ice Cave and Cactus Pete's Casino. For an extraordinary trip to Twin Falls, ID, make a reservation at the Best Western Plus Twin Falls Hotel today and save!

Best Western Plus

Twin Falls Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 926 guest reviews
NOTE ISSUED
Excellent
441
Very Good
339
Average
101
Poor
32
Terrible
13
REFER TO NOTICE
Business Business
142
Couples Couples
324
Family Family
345
Friends getaway Friends getaway
35
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Pleasant stay"

4
12/07/2018

The hotel location is close to Costco, Target, and many restaurants within one mile. Ample free parking. Our room was quiet (top floor, room 338). The room had a refrigerator/freezer combo, coffee maker, and microwave. Bed was a little soft but comfortable. They had a small 24 hr fitness facility (one treadmill, one elliptical, weight machine, and two stationary bikes). Breakfast was served from 6am each day. There was the normal complementary hot/cold fare for a Best Western Plus. Bonus: we were greeted with complementary cookies in the evening. Basic hotel, very friendly staff, conveniently located, and most of all, our room was very quiet and clean. We would stay there again.

"Free WiFi? Don't believe it."

3
12/07/2018

WiFi was virtually nonexistent. After trying for 20 minutes to get past the “Password” phase (kept getting “No internet connection” or “password incorrect”.....it WAS correct), my wife called the front desk. Their canned response was “we'll reboot the system”. I say canned because because they no doubt get complaints every day and night and I know “reboot” is absolutely everything in the world they know about their WiFi and the only thing they can tell their guests when they receive complaints. The fact that they advertise WiFi and the knowledge that they almost certainly receive complaints regularly makes one hope that MAYBE somewhere along the line someone might pick up some troubleshooting tidbit or better yet improve their WiFi capacity. After an hour or so, my wife finally got a connection only to lose it almost immediately. Thereafter, it was up and down, then up, then down all evening. I NEVER got access. Bottom line. If you must have access to the internet and must depend on the hotel's WiFi to get there, don't stay here. For me it was mostly just irritating that they advertise WiFi and can't really deliver it. If WiFi isn't important to you, this property is fine. The room was spacious, appeared to be clean, and was pretty much what you would expect from the average BW hotel. There was a large and very comfortable recliner in the corner of the room. Breakfast was a bit better than the average BW property. All items were well stocked. They provide real plates and silverware and ample seating. Check in went smoothly and the ladies at the front desk were friendly. The hotel is conveniently located near dozens of restaurants.

"Good overnight for us"

4
12/07/2018

Another stop on our Idaho road trip. Welcoming and accommodating staff, excellent accommodation, clean and comfortable, not noisy at all for us. Breakfast was good with items regularly replenished. No hassle when we asked to cancel our second night due to a change in our itinery.

"Nice room, helpful staff, not a great breakfast."

4
11/07/2018

We stopped for one night during a road trip. The room was fine - roomy, clean, and quiet. We asked the staff to put three large containers of frozen food in the hotel freezer and they accommodated that special request. I didn't finish my breakfast of pre-cooked egg-thing and dried to a crisp potatoes. The bacon was OK. I have a line of whether the included breakfast is acceptable and this was below the line.

"Excellent location"

5
02/07/2018

We really enjoyed staying here for 4 days. The room was clean, comfortable and had plenty of storage for us, it was also very nicely furnished. The location was excellent with several restaurants in walking distance and only a short way from the visitor centre and the fantastic gorge. The wonderful Shoshone Falls are a very short drive away. The breakfast was probably one of the best we've had in an American hotel, it had everything you could want. The young lady who seemed to be in charge of the breakfast room for 3 of our 4 days was superb at her job and worked very hard. We noticed the difference on her day off, unfortunately we didn't take note of her name.

"Noisy"

2
01/07/2018

If you like your room sounding like someone is shooting a firehouse into your room at night (neighbors taking a shower), and dogs barking, then this place is for you. Seriously, did the builders put the piping next to the beds so as to make guests think, "I feel safe in case there's a fire." It's too bad I came here after driving across country and needing a place to lay my head. Whitenoise does not mean dogs and water.

"Comfortable three nights"

4
01/07/2018

Three of us stayed for three nights in two rooms at this BW. I haven't been disappointed yet by a BW--and this property extended the run. Because I had strained a muscle in my left leg and did not know if the motel had two floors and an elevator, we asked in advance for first-floor rooms. The staff obliged, and I'm grateful. Upon arriving, I saw that the motel is two floors, with an elevator, which was not entirely clear on the website (though I may well have missed it). The room was very clean and quiet. Really liked having a frig for food that we purchased for picnic lunches. I have already recommended this BW to friends planning a trip to southern Idaho.

"Excellent customer service!! thank you Brittney"

4
29/06/2018

It is always nice when an employee goes the extra mile for the guests. Thank you Brittney for your excellent customer service. We have been very happy with our last to stops to stay at best western, We will be looking for all best westerns to stay on our road trip. So far so Good team

"Great place to stay!"

5
23/06/2018

Loved this hotel. Incredibly clean. Great breakfast. Very courteous and helpful staff. We stayed after visiting Yellowstone on our way back to Nevada. Very near restaurants, shopping centers, etc. The hotel had the best assembled book in our room on local places to eat, shop, etc. that I have ever seen in a hotel room. Highly recommend it!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the great review we do appreciate you!! We hope that you get a chance to come stay with us again in the future.

"Weeding Party"

5
15/06/2018

We had a wonderful stay in Twin Falls at the Best Western Hotel. We had several rooms booked for a Weddind and guest relations was so helpful, friendly and accomidating to our group. The rooms were very clean and nice, the breakfast was great with a great selection of items to choose from. Thanks for a great stay.

"Wrong Picture on TripAdvisor"

2
09/06/2018

After looking at the picture on TripAdvisor the picture is for the Twin Falls LDS temple. They are two miles away from each other. I don't know how they can put up a picture that doesn't show what their hotel actually looks like. It's a nice hotel, but not that nice.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Good Morning, I was just on the trip advisor site for hotels and honestly I am not sure why we are not shown. I will investigate this, thank you for bringing this to my attention. I hope that you enjoyed your stay with us and hope to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Incredible canyon crossing entering city"

4
02/06/2018

That's what we first saw when entering Twin Falls, that deep canyon below the bridge. That was spectacular! The Best Western Plus was very good. We opted for the 3rd Floor for the peace and quiet and it was indeed. The room was well furnished as usual, the king bed comfortable and the complimentary breakfast was excellent. What's more, the cost was relatively cheap, a lot different than many other hotels we stayed at on this latest swing through the desert West. The staff was exceptionally friendly.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us, we do appreciate you! You will have to visit Twin Falls when you have time to explore. There are a lot of fantastic places to see.

"Over night stay"

4
28/05/2018

A nice, modern place. Ample sized rooms near city amenities. Friendly staff. Three stories and an elevator. A good value for a nights stay. Not far from the snake river. The best price value on our trip so far.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review, we do appreciate you. We hope to see you in the future.

"Very pleasant stay"

4
21/05/2018

We got to spend two nights here and we have had a great stay. The room is very clean and everything seems to work just fine. The bed is very comfortable and the room is quiet. The breakfast area was very nice and the food items were always stocked, I saw her refill the eggs and sausage while we were eating. They even had fat free milk which we like to drink and it was cold. They even had motorcycle parking marked off for us and that is a big Best Western Plus for us.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate you, and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Not up to the usual best Western standards"

3
20/05/2018

This hotel has fallen behind in its upkeep. Staff are friendly, efficient and helpful. Housekeeping does solid work. But rooms and fixtures are dated, run down and generally feel like they have been ignored too long. My room smelled musty. Curtains did not properly darken the room. Plumbing, electrical fixtures and climate control are outdated. Carpets, furniture and walls are worn.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of you day to write a review for us, we do appreciate all comments for it helps us to make changes needed. You are correct on the rooms we are going to start a complete remodel on the rooms this winter and they should all be very nice by the time we get finished, we hope that you can come back and check out the remodel.

"Not as impressive as past reviews indicated."

3
20/05/2018

In summary, we were not really impressed for a number of reasons. First off my wife found old cookie pieces from a previous stay. But that was not the only turn off. When I got into bed the whole bed seemed to shift like it was falling apart. The bed mattress was uncomfortable and quite worn out. When I got up in the morning I went down to the free breakfast. It was about 40 minutes after it opened. There were no napkins in the dispenser by where you pick up your utensils. When staff was advised of this the staff bluntly told that person to go over to another dispenser partially hidden on another wall. The milk was not placed in the dispenser but was left on the counter and was warm. The salt & pepper shakers were all located on one table in the middle of the room and not placed on individual tables. The quality of the food was satisfactory. The breakfast staff seemed to be very lethargic and uncaring about providing service to the customers during breakfast. Any inquiries were replied to in a very short blunt sort of way. I would assume that either they were very unhappy or were both just having a very, very bad day. In any event I was not impressed by this attitude. Since we stayed the previous night at the Best Western Plus in Kennewick, Washington we were to say the least very disappointed given the difference with our experience here. I would rate our stay a generous Average. Not something I would expect from a Best Western Plus.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us, we do appreciate them as they help us make improvements that are needed. We hope that you come back to visit us in the future.

"Good with pets"

5
20/05/2018

Best Westrens cater to prove with pets which I think is smart. My labs would be broken hearted if we left them for a month several best westren hotels have asked us to set up play time with guests that have been there for a long time because of work they live the fact they can get puppy hugs it's like a little bit of home Besides best westren hotels are just plan nice places to stay

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us, we do appreciate it! I am very happy to see that you enjoyed your stay with us and hope to see you and your labs in the future.

"Not a BW Plus standard bearer"

2
18/05/2018

Website looks great but that is where it ends. We have stayed at BW establishments all over the world and this one ranked at the bottom. Staff at check-in was more concerned about her cell phone than tired guests after a 10 hr drive. Room had a terrible odor, and bed was large but severely sank in the middle. Mentioned this at check-out and was told all new furnishings are coming in November- Too late for me. Breakfast was supposed to be ready between 6am and 9am- With another long drive ahead, we wanted to eat and hit the road- Only one person was tending to the breakfast and nothing was ready- water for oatmeal or tea was cold, waffle batter was not out.... The "maintenance man" who checked us out did not seem to care about our concerns. Not the best $100 ever spent- and will not return to this hotel.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
I want to thank you for taking time out of your day to write a review for us, we do appreciate this! I am sorry to see that your stay with us was unsatisfactory and will address all of your concerns. Again thank you for taking time to inform me of these things.

"Could have been better"

3
15/05/2018

Good customer service and exterior of hotel was pleasing. The rooms were very outdated and sink was clogged, food or other substance caked on wall next to sink, phone and television not working. The phone and television was unplugged for some reason and should be ready for guests. Check in and out was easy and staff at front desk were friendly. Breakfast hot food consists of biscuits and gravy with eggs, cereal, fruit breads and yogurt. Would have liked to see healthier alternatives to the current hot food items.

"Up to most BW standards"

4
09/05/2018

We have been staying in BW+ in many states over the last couple of years as we travel around the country. This one is actually better than most. We got a quiet and clean room at the end of the hall on the first floor. Loved the jacuzzi tub. Felt good after a long drive. Plenty of places to eat around the hotel. The only down side is the free breakfast. Not the best in the chain but it will get you going. It's Okay if you are dragging some rug rats with you. Otherwise I would go elsewhere. We are retired so spending money for kids is not a concideration. Overall I would return.

"Very nice hotel"

4
07/05/2018

Very nice hotel. Clean rooms. Excellent breakfast. The staff was decent - but not great. The room was clean and nice, and truthfully, that's all I really care about. I would highly recommend this Best Western!

"Johnson trip"

4
07/05/2018

We travel over three thousand miles for our trip stayed in Best Western Hotels all the way. Good prices , clean rooms, quite areas, ease of access of highways. When we travel by vehicle again, BEST WESTERN all the way.

"Reliable lodging"

4
04/05/2018

We have stayed at this hotel before, and have always been satisfied. They provided us with a room that was convenient to the dog walking area. The staff were friendly and the room was clean. My only minor suggestion is that the hotel is getting a little older, and could probably use a little refreshing. I reported a problem with the faucet leaking in our bathroom sink, and have no doubt that it was taken care of for the next guest. This will continue to be my hotel choice when visiting Twin Falls.

"Quality Stay"

5
30/04/2018

This hotel had great service, large rooms, comfortable beds, clean, fair price, convenient location. I recommend this hotel when staying in Twin Falls. Note: We took the stairs as the elevator is slow.

"It was really good"

4
26/04/2018

Seemed to me that they're doing good updates on the hotel. I liked that they had a hot tub which was actually hot. Most hotels are luke warm at best. Breakfast was also good, with lots of choices for families.

"Lost a star for no USB ports"

4
25/04/2018

This really a very nice place and I hated to have to downgrade it for lack of simple charging cube that just about everyone provides and is needed by many travelers. The room was spacious. It was clean and provided just about everything. The conditioner dispenser for the shower was broken and a maid should have caught it. I notified the desk as we left. there was the usual microwave, TV, phone, hair dryer, and fridge. Breakfast was decent with waffles, yoghurt, some eggs, frozen berries, toasts. The decaf coffee was lukewarm - probably because it was late and it may have sat around since first made. The other coffee was hot.

"A Nice Surprise"

4
23/04/2018

The hotel was clean and the staff was very friendly. The room are older, but have been updated. (Meaning, the bathrooms are a bit on the small side as older hotels were). The breakfast was good, and again, the staff did their best to make our stay enjoyable. The view was nice and the hotel was close to boutique eateries in the older downtown area. We had great views of the river, and there was an amazing river walk on the opposite side of the street from the hotel. We would stay here again in the future.

"Geology field trip"

5
23/04/2018

Our group of 20 was completely satisfied with the experience. Every aspect of our stay exceeded expectations. The quality of the rooms, the atmosphere of the place and the helpfulness of the staff left a lasting good impression.

"Great stay!"

5
21/04/2018

Everything was great. Comfortable and quiet room with adequate amenities,nice breakfast with lots of options, close restaurants for dinner, friendly and quick check-in, easy parking, nice town with some beautiful scenery.

"great stay at the best western"

5
16/04/2018

great breakfast,fast checkin and checkout, very good experience overall. will use them again . good location , as it isclose to the highway and restuarants. very comfortable beds, but the room is a little dated.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us, we do appreciate you! We hope that you get a chance to come back and see us when we get finished with our remodel. The rooms are to be started this coming fall. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Just traveling through"

4
11/04/2018

This hotel was the last of our 1 night stops at many Best Westerns across the country while driving from Florida to Seattle. The hotel was very nice and the pool and hot tub are open 24 hours although we were too tired from a 13 hour drive that day to use them. The only downside would be that it is a few miles off the main highway although it did present us with many options for eating and gas this way. I would definitely stay here again if I ever found myself in Twin Falls.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your busy schedule to write a review for us, we do appreciate you! We are glad to see that you enjoyed your visit with us and hope to see you again in the future.

"Awesome"

5
02/04/2018

The staff are very friendly. The appearance of the hotel is amazing. We didn't encounter any issues on this trip and I had a group of 20 that was I responsible for. The rooms were very nice and felt like home!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
WOW how nice to get a GREAT review from such a large group!! Thank you for taking time to let us know about your experience with us.

"One of the best"

5
31/03/2018

Excellent check in experience. Room 146 is very comfortable albeit with a little hallway noise being near the back entrance. The bed was REALLY soft even by Best Western standards but not uncomfortable. Hot tub was clean and functioned properly. GREAT towels!! One of the nicest breakfast rooms in the chain imo. Zehra? runs a great breakfast. The quality of the hot food items is well above average for the chain and the room is sparkling clean and bright. My only complaint was the coffee. Horrible in room and horrible in the breakfast room. That aside, I give this Best Western Hotel an Excellent rating. Keep up the good work!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us. It is nice to see that you enjoy our facility. Yes it is Zehra she has been with us for 25 plus years and we love her!!

"Best Motel in Twin Falls"

5
29/03/2018

Great hotel great staff! We go to Twin Falls just to stay at this hotel! Love it. Especially the pool,hot tub and fitness center. The staff is super friendly and we really love the pool hours and breakfast

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate you!! We look forward to seeing you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Hotels in Twin Falls, Idaho"

5
14/03/2018

My husband and I travel through Twin Falls, Idaho several times a year and we always stay at the Great Western Hotel. It is clean, nicely situated and reliably quiet. We used to stay at another hotel in Twin, but since the GW opened, that became our go-to favorite.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Wow thank you so much for the GREAT review, it makes us feel good to here such a GOOD compliment!! We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice, quiet stay"

5
26/02/2018

We had one of the quietest rooms that we have ever slept in. The hotel was not crowded, the breakfast was truly a hot breakfast with real plates and silverware and lots of food choices. The staff was very helpful.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of you day to write a review for us, and WOW what a great compliment!! We hope to see you in the future.

"Good "

4
23/02/2018

Friendly accommodating staff at front desk. Warm comfortable room. And we loved that they have ‘real' cutlery and dishes for breakfast. A rare treat nowadays. Keep it up. I'm writing this after home a few days so find it hard to remember more details but in general have a good memory and this hotel contributes to our good opinion of Best Western in general.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of you day to write a review for us, we do appreciate it! We are happy to see that you enjoyed your stay with us.

"Beautiful hotel, renovated, fabulous"

5
05/02/2018

We stayed here a week ago on our way south and staying again a week later on our way home. Rooms are renovated, beautiful!!! Can't say enough about how nice they are. Right on the main road, we did not hear traffic or other noise like another guest complained about. We have a small chiahuahua so we had a pet room, again, beautiful room. Very nice furnishings, large hutch with microwave, frig, coffee maker, everything in this room is new. Desk in room, vanity is in the room, separate from the bathroom. Bathroom is renovated as well. Being away on a trip we stayed in several hotels, including the Golden Nugget in Las Vegas and except for size of the room, the best western in Twin Falls exceeds the cleanliness, decor and updating of any of the other places we stayed. They have a great complimentary breakfast. Nothing to complain about with this hotel. Stay HERE regardless of other reviews.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, and what a COMPLIMENT!!! We look forward to seeing you in the future! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Clean quiet and Best Western class!"

4
28/01/2018

Professional and clean hotel. The staff were friendly and accommodating (helping us locate a local spot for dinner. Our in room refrigerator was not working and was quickly replaced. Quiet and quality shampoos and soaps. They were able to locate my BW rewards easily, reasonably priced. Nice indoor pool area available 24/7. We would stay here again!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us we do appreciate you doing so. We are happy to see that you enjoyed our facility and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Mini Vacay"

5
21/01/2018

My family recently stayed here on a Christmas trip!! The pool area was clean, and the pool itself was very nice!! The breakfast wasn't the best I've had, but they did have more than just cold cereal. The beds were comfy, and the in room accommodations were great!!! Overall we had a great time and would definitely stay here again!!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us, we do appreciate you! We have made a few changes on the breakfast, maybe you will have a chance to come check it out. We improved our bacon and our gravy (Yummy) Sincerely, Amy Perkins GM [email protected] 208-736-8000

"heading in the right direction"

4
14/01/2018

A note to start with--this hotel is under renovation. A year ago, the lobby was a construction zone. It's now small but nice. The breakfast area has been completely redone. They are now working on the hall areas. A caution to the visually impaired traveler--the room numbers are scrawled on a piece of paper or onto the wallboard. NO Braille! If you are not traveling with someone sighted, you will probably want someone to show you to your room the first time. The room was very comfortable; the mattress was more firm than I prefer but that really a personal preference. There were plenty of nice comfy pillows. It looked like mostly brand new furniture except for the coffee table which was pretty scratched and gouged, and the desk chair which was ready for replacement (badly stained and seams shot). The pool area is spacious and clean. The breakfast area is spacious. The food is plentiful. However, they really need some ideas to keep things warm. The warm foods are kept in metal serving trays/bins with covers, but they need a heat source. This morning, my potatoes were just plain cold, the bacon was limp and while the biscuits themselves are perfection, the gravy was no longer hot. I didn't try the eggs. The day before the "poached" eggs were dry and barely warm. Good coffee, however, just wish they had a better selection of flavored creamers.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, we do appreciate you doing so! We are waiting on our new room number indicators, and they will have the Braille on them. We hope that you have a chance to visit us when the remodel is finished. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Really a 3.5"

4
08/01/2018

Nicely appointed room, but a little close to the road (a wee bit noisy ) and through the night people closing doors kept us from having a great sleep. Would recommend getting a room near the end away from the road. The bed was comfy...pillows a little lumpy, but the towels were very nice. Breakfast was decent, but not great. Great place for the $$$$$

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us, we do appreciate you!! We hope to see you in the future! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Well above average"

5
08/01/2018

For an economy hotel, this is well above average. One of the best complimentary breakfast offerings you will find. Very clean and updated hotel. Comfortable rooms and reasonably quite. Definitely a better quality than I expected at this price point.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for writing a review for us, I am happy to see that you enjoyed our facility. You will have to come visit us again when we get finished remodeling the hotel. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Family trip"

5
07/01/2018

Car broke down had to get a rental car luckily I booked at this best Western because enterprise car rental was across street very convenient. staff and service was A+. I would definitely stay here again

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for writing a review for us, we do appreciate you. I am happy to see that your stay with us was good. I hope you got all your car troubles taken care of!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very Comfortable"

5
04/01/2018

The hotel is very comfortable, providing all the amenities that are expected of a 3 star hotel! Once they complete the current remodel, I'm sure it will be even better than it already is. Twin Falls was a very friendly place to be!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us, we do appreciate it!! I am happy to see that you enjoyed your stay with us. You will definitely come back and see us when we finish with the remodel it will be very nice. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Family and pet friendly"

5
03/01/2018

Our family stayed at the Best Western Plus in Twin Falls after a long 8 hour drive. I appreciated walking in to the lobby to find it clean. To my surprise there was a smell of fresh cookies too! (After settling into our room, I went back for a cookie that they had at the front desk.) The front desk staff were kind and directed me to what outside door was the closest to our room. I appreciated this because we were traveling with young children and a dog. The room was clean and the bathroom was also clean and looked new. We had two queen beds, but also a comfortable leather recliner. We had a small fridge and microwave that were nice as well. On our return drive home after the Christmas holiday I opted to stay again at The Best Western Plus in Twin Falls because we had a good experience. I was a bit disappointed to not smell cookies in the lobby after an all day drive, but I guess the first night of cookies was a special treat. I would book at this location again because it was clean, had friendly staff and the pet friendly room didn't feel unkept like I have experienced with other hotels. *At the time of our stay there were renovations underway. So I can only assume the hotel will improve with quality.

"Dog frendly"

3
01/01/2018

Would not use a booking site ever again. The motel was under remodel in the halls which was acceptable but the room felt damp with and smell. The beds were too soft to get a good nights sleep. Close to dinning locations but other Best Western Motels I've stayed at were much nicer.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us. We hope that you will come back to see us in the future when the remodel is complete. Will be remodel entire guest room, including the beds. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great place to stay, Great Breakfast"

5
30/12/2017

Great place for family. The breakfast in the mornings is wonderful--waffles, cereal, sausage, potatoes, biscuits & gravy, fruit, cottage cheese, bagels and more. The pool is inside so you can swim year round, also a hot tub.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us we do appreciate you doing so! I am glad to see that you enjoyed your stay with us. Sincerely, Amy Perkins GM [email protected] 208-736-

"Best Western Plus Twin Falls"

5
23/12/2017

We had a great stay in Twin Falls. By the time we arrived, we had been traveling several day and were very tired. It was so wonderful to reach a nice hotel with a great bed and clean room. We slept great and had a wonderful breakfast in the morning.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review we do appreciate you!! It is nice to see that you got a good nights rest. Sincerely, Amy Perkins GM [email protected]

"Friendly staff, amazing pool/spa"

5
16/12/2017

I was on a trip moving across the country and stopped here since I had a rewards card and was impressed by how nice this particular Best Western was. The staff was friendly and helpful and their pool was 24 hours and was very nicely done. The only thing I think they could improve on is the breakfast which was what you could expect from any other hotel with a complimentary breakfast, so it was not bad just not exceptional. Great job Twin Falls, ID!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review and NICE compliment!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"What is going on?"

2
12/12/2017

I stay in Best Western Motels more than 25 times a year. This is the worst experience I have had in many years. The staff was friendly but the room was dirty. The motel was quite noisy. I did not feel safe for the most part and I am pretty aggressive in awkward situations. I would not recommend my family and friends stay here.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking the time to fill out a review for us. I am sorry to see that you did not feel safe us and that your room was not clean. I would love for you to email me and let me know what room you were in and when you stayed so that I can take care of these problems and try to figure out why you did not feel safe.. Sincerely, Amy Perkins GM [email protected] 208-7336-8000

"Great hotel with a sightseeing gem nearby"

5
10/12/2017

Have passed through Twin Falls twice a year for the past 10 years as we head south for the winter and return home in the spring. We had no idea that the spectacular Shoshone Falls were minutes away from downtown. We booked our hotel, and made our way south. When we arrived we were greeted by the most friendly young man who made us feel so welcome and when we asked for directions to the falls he was very enthusiastic about what we were about to see. It did not disappoint! We will return in the spring when he says the falls will be even more spectacular. The hotel was great, a freshly prepared hot breakfast in a cheery breakfast room. The ladies working in that area were cheerful even though very busy. With staff this friendly I can only assume they like their jobs and work for someone who treats them well! The room we stayed in was clean, and nicely set up. We spend a lot of time at various Best Western hotels and this by far was the best value for the price!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review!! And thank you for recognition for my staff members, I will pass this along to them! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Twin Falls Blue Lake"

3
08/12/2017

Average price appeared to be on tail end of remodel. Needs attention to details to complete small things. Exterior was nice. Interior lobby was great. Maintenance needed in rooms such as drains and grout cleaning.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for completing a review for us we do appreciate you! We hope that you get a chance to come back when we are done with remodel. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good nights sleep"

5
06/12/2017

Always a 'good nights sleep' at BW. Whenever on the road, we enjoy BW for hospitality, friendliness, an comfort, and the ease of the locations for your hotels. Been staying at BW's for the last 20+ years, and will continue too.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us, but most of all thank you for being a Loyal Best Western Member!!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Almost done renovating"

5
06/12/2017

We stayed one night at the BW in Twin Falls, ID and were well pleased. They are almost done renovating the rooms and the new carpet and tiling are tasteful and appropriate. The breakfast was delicious and well presented and the staff were helpful and courteous. My wife and I would certainly stay at this hotel again if ever in the area.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate you!! I wish that we were almost done renovating we have a lot more in store to improve our property so I hope you get a chance to experience this change. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"A good night's rest for travelers"

4
03/12/2017

We stayed at the Best Western Plus on September 12, 2017. The hotel room was clean and quiet, the wi-fi and refrigerator worked well, and the staff were pleasant and helpful. The hotel is right on the Highway 93 restaurant row and is quite convenient to a lot of good restaurants.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your busy day to write a review for us we do appreciate you!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Holiday trip"

4
01/12/2017

the service we received from staff was very good. They were helpful and friendly and responded well to meet any needs we had. The value of the room was very good and was one of the reasons we chose to stay there. The beds were firm and comfortable. The room was clean and a nice size, not to crowded. The breakfast selection was really good.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for your review, we do appreciate you taking time out of your day to do so. We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Twin Falls"

5
29/11/2017

The accommodations are very comfortable and relaxing with no fuss. They are very dog friendly and welcoming to four footed friends. You can early walk to a number of restaurants. We will stay here again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate you. We look forward to seeing you in the future, along with your 4 footed friend! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"41/2 Stars"

4
28/11/2017

NOTE: I have re-posted my review since my previous review contained errors. The renovations are almost complete and will enhance the property when they are done. Try as they might, the staff cannot keep all of the construction dust etc. from being carried to non-construction areas. At check-in, we were told that all the rooms had been renovated and that seems true with new carpet, tile etc. being quite noticeable. The cabinetry in our room, however, was showing its age; nothing is dysfunctional but could use replacing or, at least, refinishing so that it fits the new decor. All the rooms have inside access along fully carpeted floors which certainly minimizes extraneous noise and we had a comfortable and quiet 3rd floor room with a good king bed (although the bed spread had a stain on it) and all the amenities: microwave, fridge, iron etc; it even had a rocker recliner; lots of TV choices on the large flat screen (including some cable networks e.g. 10 HBO channels). Our concern when we had stayed previously was the lack of wi-fi; this has been rectified and the wi-fi signal is once again very strong. The highlight of our stay was probably the excellent breakfast-as good as we have had at a BW in a long time: perfectly-done scrambled eggs along with sausage patties, bacon strips, potatoes, pastries, waffles, biscuits and gravy, juices etc. etc. Extremely well done. When the construction is completed, some cabinetry is updated and with a better eye to a few details (bedding) I would easily rate this a 5 star location. The breakfast raises it from 4 to (at this point) 41/2 stars.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
WOW thank you!!! We are going to completely re-do the guest rooms so I would love for you to come check it out. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Awesome!"

5
27/11/2017

Excellent amenities and value. My family does not want to stay anywhere else. The breakfast, pool and hot tub are incredible. The hotel provided my family with a shuttle to the airport which was greatly appreciated.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us we do appreciate all! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Travel for work"

5
20/11/2017

excellent place to stay, friendly staff and great breakfast. Room was very clean and bed comfortable. Had no trouble sleeping at night, I like they provided coffee microwave. The hotel was easy to find and had ample parking.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Ok"

3
19/11/2017

Hotel is run down physically. But it is clean and the employees are helpful and friendly. Appears they are working on upgrades as the first floor was turned apart. Location is ok but no non-chain restaurants are nearby.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Good morning, thank you for taking time out of you day to write a review for us, we do appreciate you. We have a lot of local non chain restaurants in the area it you ever come back this way please ask and we will get you to the food you like! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Not Worth Half The Price To Stay"

1
19/11/2017

The place was only about half remodeled., looked terrible. The room air conditioner/heater DID NOT WORK. The room was barely clean enough to stay. Very noisy with unruly kids running up and down the hall upstairs and on our floor. The breakfast would have been the highlight of our stay IF the sausage grave hadn't been basically water. Even After they finish the remodel, We Won't Be Back!

"Enjoyed our Stay very much"

5
14/11/2017

The room was clean, the staff was very friendly. The WiFi worked great. The breakfast was wonderful!! Fresh and homemade! The hotel was clean. The pool was a comfortable temp and clean. Overall we enjoyed our stay very much

"Have to say I was pleasantly surprised"

4
07/11/2017

I have to admit I am surprised by my stay. Best Western's, in my humble experience, are hit or miss. The one here in Twin Falls did not disappoint me. I was a little dubious booking, but went for it. Room was nice and spacious and a full size leather recliner! That was a really nice touch. I almost slept in it. Free full breakfast and the WiFi worked really well. Staff was nice and plenty of food options near by. After a long day on the road, complete with a flat on my rental making things worse, it was nice to come to a nice comfy room to stay the night in.

"Great place to stay"

5
06/11/2017

The staff was very helpful and the hotel was in a good location. The rooms were very clean and comfortable. We enjoyed the 24 hour pool and hot tub which both were very clean. The "hot" breakfast was super featuring eggs, bacon ,sausage ,waffles, breakfast rolls and so much more. We highly recommend this hotel to anyone visiting the area.

"41/2 stars"

4
01/11/2017

The renovations are almost complete and will enhance the property when they are done. Try as they might, the staff cannot keep all of the construction dust etc. from being carried to non-construction areas. At check-in, we were told that all the rooms had been renovated and that seems true with new carpet, tile etc. being quite noticeable. The cabinetry in our room, however, was showing its age; nothing is dysfunctional but could use replacing or, at least, refinishing so that it fits the new decor. All the rooms have inside access along fully carpeted floors which certainly minimizes extraneous noise and we had a comfortable and quiet 3rd floor room with a good king bed (although the bed spread had a stain on it) and all the amenities: microwave, fridge, iron etc; it even had a rocker recliner; lots of TV choices on the large flat screen (including some cable networks e.g. 10 HBO channels). Our concern when we had stayed previously was the lack of wi-fi; this has been rectified and the wi-fi signal is once again very strong. The highlight of our stay was probably the excellent breakfast-as good as we have had at a BW in a long time: perfectly-done scrambled eggs along with sausage patties, bacon strips, potatoes, pastries, waffles, biscuits and gravy, juices etc. etc. Extremely well done. When the construction is completed, some cabinetry is updated and with a better eye to a few details (bedding) I would easily rate this a 5 star location. The breakfast raises it from 4 to (at this point) 41/2 stars.

"Noisy, and awful night of sleep"

2
31/10/2017

We came, we stayed, we stayed up..most of the night with the unresolved ruckus and mayhem we had the privilege of experiencing, in lieu of a good nights sleep. The guests above us were practicing/training for some sort of jumping competition. We missed breakfast, as we slept in to assure safety in the rest of our travels. The hotel is being remodeled. We could only get the night guy to call the noisy guests, and they were abhorrently rude to him we were told when sought out a managet at checkout. Never again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for writing a review for us we do appreciate all reviews. I have taken this review and the medallia review and talked to the night auditor in regards to being more active. We are also going to use this in our next staff meeting. Please except my apologies and know that we are taking steps in correcting this for future guest. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Would definitely stay here again"

5
25/10/2017

Clean rooms, great breakfast and an awesome staff. We broke down outside of Twin Falls at 9 pm on a major interstate and after hours waiting to be rescued we were finally able to find a room at this establishment. We checked in at 1am and the desk staff was very helpful getting us checked in quickly so we could get some sleep. I would definitely recommend this Beat Western to friends and family.

"Happy we found"

5
17/10/2017

This Best Western was a great place to stay while traveling through Twin Falls. It is on the main road through town with plenty of restaurants nearby. It was clean, comfortable, and the room was fairly large. We appreciated the shower/toilet being separate from the vanity area so that one of us could shower while the other put on make-up, etc. The breakfast included a lot of items, some hot, such as scrambled eggs and sausage. The fitness room had three different aerobic machines and a weight apparatus. I think free weights would have been easier to use, but overall it was fine. This was our second stay here and would definitely go back.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us, we do appreciate you!! We look forward to seeing you on your next visit. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"The Best of Best Western Plus, Twin Falls, ID"

5
16/10/2017

The price point is outstanding. The room, amenities (full breakfast, pool, fitness center), and location could not be better. The Best Western is centrally located and is a great base to many outdoor activities (hiking, boating, fishing, bike riding. and museums. The College of Southern Idaho has a great campus, an excellent museum and planetarium.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review we do appreciate you!! It is nice to see that you enjoyed our city and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"very average"

3
15/10/2017

upon check in, we didn't have our points card but wanted to have our number looked up. the lady at the desk was unable to find our information. when we got to the room, we called best western and that lady was able to find our number. the room was ok. the big problem we found was the sheets kept coming off the bed, as if they were too small. so many times through the night, we had to tuck the sheets back around the mattress. maybe they should check into this.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us, we do appreciate it. I am sorry about the sheets on your bed, I have taken this review to the head housekeeping and her staff. They will be more careful to get the sheets on the right beds. We hope to see you in the future!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Love the best western"

5
11/10/2017

Best hotel ever will always stay at a best western if they have them in the city's I travel to. It's great that they have pet friendly rooms we have a bull mastiff and there is no problem with us taking are dog with us on trips

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us. It is nice that you can travel with your dog and we are happy to have you stay with us. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Five Day Stay: Good Staff, Fine Choice of Hotel for Wedding Guests"

4
09/10/2017

We came in to Twin Falls for a five day stay for my daughter's wedding. Amy the manager handled the many details of our wedding block with professional skill. All of our bridal party stayed here as well as many guests and the rate was very fair. Our room was comfortable with good climate control and we chose a two queen room so my daughter could also stay with us on the night before the wedding. The first night we were there, we found that one bed was fine but the other was terrible; the mattress was old and the support system was creaky. We asked for a room change the following morning and they were kind and responsive, upgrading us to a better room that worked out great. The breakfast hours were extended to 10am which many tired traveling guests appreciated. The food workers were friendly and kept on top of replenishing the many hot and cold choices. We arranged flowers in the room after the breakfast time was over and they were friendly and helpful. There was construction underfoot and we did need to keep an arm around elderly grandparents as they walked the halls. One guest accidentally stepped on tile that was being laid but there was no warning cone or anything. No harm done but disgruntled worker. Parking was ample, air conditioning was effective and quiet, several luggage carts available which we constantly utilized with all our wedding gear and floral arrangements. Head of housekeeping let us borrow eight matte white trash cans-- with enough tulle ribbon they work as flower vases! Thanks Falima. What I would suggest as improvements: As much as I am for reduction in waste, I did not like the wall mounted dispensers for toiletries. Don't keep the huge housekeeping carts in the hallways; they obstruct guests and don't look very appealing! Check the quality of all mattresses. Nothing else matters if people don't sleep well. In conclusion, we were very happy with our experience here and would certainly come back for future stays. A good front desk staff, responsive head of housekeeping, thorough room cleaners, and friendly hard-working breakfast staff do make a positive difference.

Amy P, Owner at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate all comments. I like hearing that my staff are doing a good job!! I will give recognition to all of my staff. Sincerely, Chau Quach [email protected] 208-736-8000

"Excellent Best Western at Twin Falls"

4
09/10/2017

This is a very nice Best Western Plus with spacious rooms. good beds and shower, large TV and also a fridge (first one in a long time not making noise) and microwave. No in-room safe. There is a coffeemaker making a horrible cup of coffee ;-(. WiFi is free, but is not very stable. Rates are good, sleeping quality excellent. Breakfast is what you may expect, is OK. Good choice when staying in Twin Falls (e.g. for Craters of the Moon).

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us here at the Twin Falls Best Western, we do appreciate you. I hope that you enjoyed the craters of the moon and you were able to see more sites. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"As Expected"

4
06/10/2017

We are partial to BW properties. This motel met our expectations - we understood the reconstruction of the lobby. The room was clean, with up-to-date furnishings. We stayed on the 2nd floor - we have found this to be quieter with the type of construction used with these types of motels. One concern was that another quest had propped open one of the doors with a rock. Also, service carts were left in places where they would prevent the elevator fire doors from closing in event of a fire management understood our concern and said this would be corrected.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us we do appreciate it. I will look into the service carts, you are correct this is not acceptable and I want to thank you for bringing this to our attention. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"In Flux!"

3
05/10/2017

Missed turn from 84 as no signage! Backtracked 25 mi to an under renovation place with no inkling of this! Felt 3rd worldly! Coffee in strofoam cups, toilet ran 1/2 nite. Jaysus! Proprietor could give a flip less! Never never never again! Plus should be minus!!!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us we do appreciate all reviews. I am sorry that there is not a BW sign out on the interstate, we try to let guest know to take exit #173 and then give directions to hotel. We normally have paper cups in the breakfast area but had ran out this week, so I apologize in regards to this also. I would hope that you would give another chance in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice location but ..."

3
01/10/2017

The place was in good location, walking distance from restaurants and the staff was helpful but.... In the morning when the bill arrived was almost double from what we were originally booked in February by booking.com. After asking for explanation we were told that price went up as the reception staff registered us as members of Best Western chain in order to apply discount .... but this was applied on the live price which was inflated due to solar eclipse. After arguing the manager or senior employee corrected it. Otherwise room was spacious and well-appointed. The breakfast buffet had a large variety of items to please everyone. The hot dishes were freshly cooked (eggs, bacon, sausage, biscuits/gravy, waffles, potatoes).

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us, we do appreciate all reviews. I am sorry that your rate was higher than you expected and that you had to argue to get it changed. I am glad that you enjoyed the hotel other wise. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Stay and Great Location..."

5
28/09/2017

Very pleased with our stay here. There are restaurants in walking distance. The property was clean....and apparently has recently undergone some renovations. The lobby was complete but no furniture and the store seemed to be not completely stocked but still ample selections. The breakfast was one of the BEST we have had in any hotel where breakfast is included. The staff that provided the breakfast did an awesome job. Very clean and well kept. Great place for a weary crew.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us we do appreciate it. It is nice to see that you enjoyed our facility. Yes we are still waiting on our furniture and such to arrive so that we can complete the lobby and move onto the rest of the renovations. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great for our family"

4
25/09/2017

We stayed here for 2 days with our family. We loved that the pool was open 24 hours. We really enjoyed the breakfast. We also liked that there was a recliner in the room, it was so comfortable. It is very close to Shoshone Falls which was beautiful. Within a mile or 2 of several family restaurants.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate you taking time out of your day to write the review for us. We hope you get a chance to visit and explore Twin Falls in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Overnight stay"

4
23/09/2017

my husband and I stayed here for one night after a long drive on our way to Yellowstone. Arrived late, quick and easy check in. Room clean and tidy. Nice breakfast room with good selection. Would recommend.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
It is nice to see that you and your husband enjoyed your stay with us, we hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Overpriced, unresponsive management"

2
22/09/2017

Rooms are ok and breakfast could be better but could be worse, for an American chain hotel. However, manager of property did not reply to 3 different phone calls in an attempt to resolve billing dispute. I waited to write this review to see if she called back She didn't

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us. I do apologize for not calling you myself - I had turned this over to a front desk agent and knew that they had adjusted your rate according to the quote given to you. I am truly sorry that I did not return the call myself. Hope to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Mr. Clean"

5
18/09/2017

Breakfast was great with a good selection even if you are not a morning person. The room was clean and tidy everyday. Located on the main strip you can have a great selection of places to eat and shop.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the great review, it means a lot coming from "Mr. Clean" Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Suprisingly quiet location for being on main thoroughfare"

4
16/09/2017

Booked a 2 Q room directly with the hotel (Randy.) The price was the same on the website so no surprises. The check in was easy. We were given a room that satisfied all of requests we made at the time of booking. Room was standard, beds were comfortable. Bath tub/shower and toilet were together. Vanity and sink were in the main room. water pressure was great. Room was very clean. Refer and microwave in room. Refer was larger than most economy motels. The indoor pool and spa looked very nice but we didn't use either. The lobby is undergoing a renovation, evidently a little store and business center will be just off of the check in area. Breakfast was standard fare, even gluten free selections were available. Eggs, bacon and sausage, pastries, breads, cereals, fresh fruit, yogurts, and more. The ladies tending the breakfast area were very nice and constantly replenishing items as needed. Only reason for not giving the excellent is that their were no little soaps,shampoos,conditioner, and lotion bottles. I'm sorry I just don't like the prefilled dispensers attached to the shower walls. I get the conserving and waste thing but I like having the little bottles and I take them with me to finish the unused portion or donate them. We were very happy with this BW. We have always stayed at the Fairfield but their prices skyrocketed. We'll be happy to return to this BW.

"Nice location in Twin Falls"

4
13/09/2017

Comfortable bed and a good breakfast in a convenient location in Twin Falls. Room was very clean and quiet, with a great A/C! We try to find Best Westerns when we are on a road trip, because they are not "cookie cutter" alike, and we can depend on a nice breakfast in the morning. Parking was near the entrance, and the side entrance door from the parking area was opened via a room key...an increasingly important security feature! Location was close to the highway, and to the road to visit the Falls. Several restaurants are nearby, perhaps within walking distance, although we opted for the Costco several blocks away! (Costco also has a gas station...just sayin') All in all, the BWP is a good bet in Twin Falls.

"OK hotel centrally located"

3
13/09/2017

The hotel we wanted to stay at was full, so we ended up at the Best Western in Twin Falls. They do allow pets, and our room had a smell like a dog had been there. The coffee maker had not been cleaned and the beds were not that comfortable. Otherwise, and it is a decent hotel near a Target and restaurants.

"Clean & freandly"

3
13/09/2017

This hotel was clean & had clean bedding. A good breakfast, & nice staff. I think you may have to ask for a pass word to use the WiFi. Parking is good however don't look for a grassy area to sit out side to eat your breakfast.

"Decent hotel, needs cosmetic update"

3
12/09/2017

Not a bad hotel, looks like they are planning on refreshing the cosmetics. Needs more plugs around work surfaces for lap tops and I pads, phone chargers etc. Staff were excellent when we had a child throw up and needed a change of bed linen. Breakfast was good. Good location for restaurant options within a couple of blocks. We will be back when passing through some time.

"Great Hotel"

5
12/09/2017

Twin Falls Best Western is terrific. Very clean. Great staff. centrally located. Large hot tub and pool. Can walk to a variety of restaurants and stores. After a long days ride on my Harley from Dorango, CO, the welcoming staff, excellent facilities and great location make this the ideal stop.

"Twin Falls pretty good"

5
07/09/2017

I was very happy to find a hotel room at all the day after the eclipse. The hotel staff were coping very well with the vast number of people trying to check in all at once, mostly with no reservations (like me). It's a very nice hotel and clean and easy to find from Hwy 93.

"Best recliner ever!"

4
06/09/2017

I stay in a lot of hotels. This is one of my favorites even though it is a chain. I am always treated like a person and not a number. They are friendly and helpful. It is very clean and best of all the reclining chair in each room is heavenly! Our family has voted them the most comfortable chair they have ever relaxed in !

"Would stay again"

3
05/09/2017

This hotel was probably a three and a half star but will give it a three because of the construction. The room was clean and comfy. It has a huge indoor pool and has a small microwave and fridge in the room. It is located in the middle of town

"Very good with some flaws that can be fixed"

4
05/09/2017

I don't get to travel very often so when I do, I research, research research! This hotel had generally very good reviews on a 3rd party site (Travelocity) and a decent price (86 plus tax) I requested a main floor king bed room near an entrance and near where I could park my car. I wanted to be able to keep an eye on my car (I am a worry wart!lol) and paid in advance. Upon arrival, front desk said that they did not get my request because I booked through a 3rd party site.huh??? First floor rooms are all pet friendly. I love animals but would rather have a room that shouldn't have markings or possible smell. So they offered me a king room on 2nd floor facing away from my car, I settled with a 2nd floor 2 queen bed room facing my car. Check in was frustrating. The more experienced clerk had to keep helping the newer clerk. A lot more training is needed. Room was big, clean until I found hair on the shower curtain and internet was quite fast. (You have to call down to the front desk to get the password. It would be helpful to have that posted somewhere in the room. If it is there, sorry but was not easy to find) It was quiet. Mattress needs to be replaced soon. Pros - easy to find, generally clean and very quiet. Breakfast is wonderful! and the customer service at breakfast was fabulous! Plenty of parking. Rooms are quite big and internet very good. Didn't use pool or fitness center but saw pool and it looked very good. Cons - More training needed for front desk staff. Cleaning of bathrooms need to be improved Overall it is worth the price and the breakfast is great,

"Idaho and Glacier National Park vacation stay"

5
04/09/2017

Nice ls Last night of vacation after more than a week in and around Glacier National Park. Rooms were nice and clean. Staff was friendly. Hot breakfast was great. All the amenities were greatly appreciated after time spent in National Park lodgings!

"Great stop over"

5
30/08/2017

Stopped here for an overnight stop on a road trip. Great value & no complaints. Remodeling main floor, but no impact. There were a few restaurant options for dinner within easy walking distance. Breakfast provided was one of the better free ones. Beautiful indoor pool.

"great hotel and excellent location"

5
30/08/2017

This was a great hotel to stay in when we visited Twin Falls twice this summer. They have a good location, nice rooms, great breakfast, nice staff. We enjoyed our stay. We would also recommend going to 'Elevation 486' for dinner - it was excellent too!

"BW is Good choice in Twin Falls"

5
28/08/2017

This new, or newly remodeled, BW is very well done. The room was spacious and well-appointed with nice furniture. The breakfast buffet had a large variety of items to please everyone. The hot dishes were freshly cooked (eggs, bacon, sausage, biscuits/gravy, waffles, potatoes). In general, the breakfast was more extensive than most and we appreciated it. All in all, a very nice visit for our last motel of a long trip and just an overnight. The price seemed high, but think that's because we were still in the week of the eclipse.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review and compliment, we do appreciate you!! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great value for excellent hotel"

5
28/08/2017

Great experience at this hotel! Came here after a week in Yellowstone. Very clean, nice pool, excellent breakfast, guest laundry available, convenient location. Very helpful staff. And best of all -- great value! I would recommend this hotel to anyone traveling in this area.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review, we do appreciate you. We hope that you get a chance to come explore our area in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Charming"

5
27/08/2017

This hotel was lovely. It met my expectations and I felt it was a good value. Employees were friendly, breakfast was good. Room was clean, toiletries were nice. Location was good, close to food and shopping.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review we do appreciate you taking the time out of your day to do so. Hope to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Some Good and Some Annoying"

3
24/08/2017

One of the more annoying things about this stay was that when we checked in we found out that we received no credit toward the reward program because the booking of our two night stay was made through a third party. Be forewarned. We were expecting something a bit nicer, because of the PLUS. We feel the hotel was more like a typical Best Western without the PLUS. The room was large and up-to-date. The amenities were very good, including large, thick towels. It has a nice, large-screen TV, and good lighting in the room. The pictures and wall paper were dated. The lobby was torn up. The elevator was small and VERY slow, even for only three floors. The breakfast eggs and sausage were poor. But, it had GOOD bacon. The shower was annoying. The shower head was aimed toward the side wall and could not be moved. This made it difficult to spray directly at your whole body. Also, the seat of the toilet would not stay up, which may not be a problem if only females were in the room. It was an issue for one of us. If you don't want pets around, this isn't the place for you. There were lots of dogs of all sizes inside the hotel while we were staying there. But, pets are restricted to the first floor.

"Great location, great pool, great staff"

4
24/08/2017

What a pleasant stay. The hotel is well maintained with lovely flowers everywhere, a great pool, large rooms, nice breakfast, great location across from the falls and lovely staff. Very pleased that I chose to stay here. Restaurants within walking distance. I had a beautiful view of the river from my room. Highly recommend.

"Great Hotel and Price"

5
24/08/2017

This hotel was a great place to stay. The location was close to everything and very easy to navigate. I will definitely stay here in the future and would highly recommend this hotel. I love when hotels offer breakfast as part of your stay. This was well worth the stay.

"Great Stay"

5
24/08/2017

Wonderful stay, quiet, comfortable, clean, friendly staff. We left before breakfast for a view of the total eclipse and were given a nice bag of snacks. Not many hotels do this. Convenient to Interstate 84. Plenty of restaurants nearby.

"Twin Falls a quiet night sleep"

5
23/08/2017

This hotel was clean through and through. The best part was the 24 hour pool and the awesome breakfast - more choices and constantly being refilled. The room was clean and comfortable. The beds easy to sleep in. The staff was helpful with directions and suggestions for dinner as well.

"No Internet and room keys didn't work. Very poor condition and over priced. "

1
08/08/2017

Very poor conditions and Internet didn't work or room keys. Work out area very bad condition stay at Red Lion if possible. That's all I'm going to say about this review and I would not stay here again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us. I am truly sorry that your stay with us was so poor. I will have maintenance take a look at 334 and see why the door lock is not working. We had issues with internet provider but have taken care of this for future stays. I am sorry to see that you do not want to stay with us in the future, I would just hope that you could give us another chance. Please contact me in the future if you would like to take another chance and I will make sure that your stay with us is more enjoyable. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Experience"

5
06/08/2017

Friendly staff ready and willing to help you out as soon as you arrive and your entire stay. The room was very nice and clean. I would definitely recommend this to anyone looking for a good quality hotel.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the great review and compliment we do appreciate you! Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Avoid this hotel"

2
06/08/2017

Check in was awful, called to tell them TV didn't work she said she was busy would come in 15 minutes, never came, went down an hour later she didn't remember me even calling. No TV all night. Hair and pubic hair in tub. Lobby ripped apart, Lid catches broken so lids laid on dirty counter in breakfast area.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for your review we do appreciate hearing these things so that we can take care of all our issues. We hope that you come visit with us again in the future. Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Good place to stay"

5
05/08/2017

This hotel is conveniently located and well appointed. The pool was wonderful (water temperature just right) and the rooms are very nice. The hotel staff is very professional. The proximity to restaurants, shopping and the Snake River is excellent.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review we do appreciate you! Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Good rooms, overall property is somewhat shabby"

3
04/08/2017

We have stayed here many times over the years, one-night stays on our way to Montana. The rooms have always been clean and comfortable. While there is construction going on (for which I cut them some slack), there are things about this place where they just aren't thinking about making a good impression. Hallways, stairwells, and other common areas looked like they hadn't been vacuumed in a while. On our way out the next morning, the clerk at the desk was playing video games while piles of garbage spilled out of wastebaskets 20 feet away -- under the table where the prior day's doughnuts remained. If one can look past these deficiencies, it's still a good place to spend a night.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for submitting a review for us all comments are needed to help improve our hotel and service to you. I will make sure that things are taken care of. I hope that you will visit our property again in the future. Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Always Enjoy Our Stay"

5
31/07/2017

The manager and staff are very nice. The breakfast is great and has a great selection. Has fresh cookies at the front desk. The pool is warm and relaxing. The rooms are always clean. Always enjoy our stay here.

"Nice place to stay "

4
30/07/2017

The room was clean and quiet was not affected by the remodeling that was going on. It is within walking distance of many different restaurants. Breakfast was really good with lots of options to choose from. I would definitely stay here again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the great review we look forward to seeing you again! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Hotel"

5
29/07/2017

This hotel is conveniently located in an area with access to restaurants and shopping. It is also near the highway entrance to my destination. If I were traveling through Twin Falls again I would definitely stay here. I would also recommend it to any of my friends.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the great review and compliment, we do appreciate you. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Family trip to California & return"

5
27/07/2017

One of the Best, Best Western Hotels that we stayed in! Very clean rooms and our Grandchildren enjoyed the 24 hour swimming pool. Would recommend this Hotel to anyone staying in Twin Falls. Excellent Breakfast close to dining and easy access to the Highways.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we hope to see you and your grandchildren in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Power Outage!"

4
24/07/2017

Our stay was pleasant except for a power outage that happened shortly after we arrived and lasted about three hours. Everything on the strip was down, not just them, and this was on the 4th of July. We had reservations for dinner about 10 minutes away and thankfully the restaurant had electricity. Our room was clean, quiet and spacious and we stayed only the one night. Things got better after power was restored and we had the air conditioning back! They had a decent breakfast as well.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review we do appreciate you! It is amazing how much our lives depend on power and the internet and such. Hopefully the next time you are here we will not have that problem. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great place to stay"

5
24/07/2017

The staff were friendly and helpful. The room was clean and nicely decorated.There were bright lights over the bathroom sink which was nice. They had ceramic plates and stainless utensils (nice touch).They had cheese and salsa for the scrambled eggs, along with the normal stuff waffles yogurt etc. Next time we go through Twin Falls we will surely stay with them again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review, it is nice to see that you enjoyed your self and our facility. We hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Clean, Convenient"

5
23/07/2017

Appreciate the benefits of being a BW member. This was a first stay at the Twin Falls location. It was a very nice place. Convenient location, friendly staff. I would stay there again if in Twin Falls. I am a BW member because you can count on their service and AAA standards. They are also located in more rural towns than any other chain I have found.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for being a loyal Best Western Member, we do appreciate you!! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Pretty good "

3
22/07/2017

For a "best western plus" i didn't expect much, but it was pretty good. One thing that bothered me was that there aren't any soap bars, rather dispensers of shampoo, conditioner, and shower gel. The blankets were a bit rough on the outside, but good. There was a comfortable chair, window, TV, mini fridge, and desk. The pool was open 24/7 and indoor. This was a decent hotel.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us. I am sorry about the bars of soap missing I will make sure the girls know that there is to be both in the rooms. Thank you for bringing this to my attention. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"A pleasant stay"

4
19/07/2017

We stayed 2 nights here at the Twin Falls Best Western. It was easy to locate and our room was nice and clean. This is a pet friendly hotel. Those with pets stay on the first floor and those w/o are on the second floor. Only wish is that the AC unit was quieter.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for your review we do appreciate you. I am sorry that your ac unit was noisy. We will find out which one it was and take care of it. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Best Western hospitality"

4
19/07/2017

I have stayed at this location a number of times and the hotel and the staff are both always very helpful. As summer busy time is in full swing I would say reserve early and arrive early evening for a reasonable parking space!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the great review, we hope to see you again in the future. Sincerely Amy Perkins GM [email protected] 208-736-8000

"TOP NOTCH Best Western"

5
19/07/2017

One of the best Best Western hotels we have stayed at in North America. Very clean pleasant efficient room decor. Location is excellent near all amenities you could look for but still easy access to the highway for travelers. Great Hot and Cold breakfast selection with friendly breakfast room staff.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Wow thanks so much for the GREAT review and compliment!! We hope you get a chance to come visit us again. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Good Stay Pool Breakfast. MGR helpful."

5
18/07/2017

This is a very nice hotel, very clean and has a great pool.Good selection of breakfast items. The power went out in the evening (not hotel fault, the whole city was out) and it was over 100 outside and could not run the AC and had a hard time sleeping in a hot room. The manager took 20% off bill for compensation

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, I hope that you can come visit us again in the future. We will keep our fingers crossed for no outages! Sincerely Amy Perkins GM [email protected] 208-736-8000

"Fishing weekend with my hubby"

5
18/07/2017

Wonderful staff, very clean and comfortable rooms, food is average but it's a hotel. The pool and jacuzzi are open 24 hours and always clean, weeknights it's nice and quiet for a relaxing swim and dip

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review we do appreciate you taking time to write it for us. I hope you and hubby caught some fish. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Remodeling continues"

4
13/07/2017

We were surprised to see the front desk sitting in the midst of construction supplies but check in went smoothly. The room was very nice but I did notice that tiles seemed to be missing on the wall in the bathroom. It was a very small area but it looked a little tacky. The staff and the breakfast were both great. Best gravy and biscuits we have had at a BW. Not the normal wallpaper paste version The location is very convenient for dining and shopping. Also easy access to freeways We will keep it on the list for future trips

"Nice remodel"

4
12/07/2017

This hotel has been completely remodeled and is very nice. Very clean and close to the freeways. I am very happy they offer free breakfast but it is not as good as the BW in Jerome which actually has a cook making fresh eggs and omelettes

"Nice stay"

5
11/07/2017

Would definitely recommend this hotel. We will stay here again. Great value. Room was good and breakfast was great.we have paid more and gotten much less at different hotels including other best westerns.

"Great place to stay"

5
11/07/2017

Always what you want at best western. I like a room with a frig so I can keep water cool. My room was situated where the outside door was not far. Breakfast on last morning could have been organized better. They did not keep things refilled like coffee. They should plan for that

"A Recliner - What a GREAT idea!"

5
10/07/2017

We had been on the road for about 3 weeks when we arrived in Twin Falls. With a case of bronchitis, I was sleeping in bed with 3-4 pillows. Imagine my delight to find a recliner in our room. I had a GREAT night's sleep! The hotel was full that night and we never heard a stray sound from the hallway!. The staff was extremely nice. The complimentary breakfast was excellent.

"Solid and reasonable"

3
05/07/2017

Neither avoid nor seek out this hotel. It is like every average hotel you have ever slept in. It was clean and quiet. Reasonably priced and fairly conveniently located. We walked to the canyon and a pretty good restaurant in about 20 min.

"Room Reeked of Smoke"

2
04/07/2017

Stopped in here and ended up paying $130 for a non-smoking room that reeked of smoke. The hotel was full, so we weren't able to switch rooms. The front desk offered us some febreze but it didn't help, and in the end we ended up settling on a %15 reduction. The breakfast in the morning was slightly better than usual fare. The gym has a treadmill, an elliptical and a couple of free weights. The pool was very crowded both morning and night.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review, we do appreciate them. I am so sorry that your room smelled of smoke. I would love to have you come back and stay with us again in the future, if you are ever this way please give me a call and I will set up a nice room for you and a good rate. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very pleasant and welcoming staff"

4
04/07/2017

The staff here are amazing. Never did we run into someone who was unkind. The breakfast was restaurant quality. The pool layout is great for children. I would highly recommend this Best Western to anyone with children.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review and the great compliment we do appreciate it!! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"OK For A Night"

3
04/07/2017

Hotel lobby renovation had begun the day we stayed there, so the lobby and staff were a little out of sorts. The room was not spacious, but it was clean and everything worked. Small grassy area in the back of the hotel, but large, long grassy areas and sidewalks down the block and around the corner. Plenty of room to walk the dog. Parking lot not well lit at night, but there were a lot of street lights, especially on the car dealership next to the hotel. Breakfast not so great, food did not look appetizing and was not well presented. The place was packed the night we were there, but it was quiet.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us we do appreciate it. I am sorry that you did not enjoy our breakfast I will look to see why things are not looking appetizing and presented well so that we can make the changes needed to make it better. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Convenient"

4
03/07/2017

The place is really clean, the remodeling is almost complete. They are still working on the registration/lobby area but it's clean. The beds are comfortable, rooms clean and it really is quite. Easy access to the parking area and well lighted. That's a plus. Breakfast is included and they provide a lot of options. If you leave hungry, that's your fault. Staff was very helpful. Recommend this place every time your in town.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the nice review, we do appreciate you and hope that you return in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Another great Best Western hotel"

5
29/06/2017

My wife and I stayed here during a road trip to Las Vegas. The staff was friendly and the hotel rooms were very clean and very comfortable. We booked the room with a jacuzzi tub and were very happy we did. Everything worked perfectly. This hotel is well maintained and the area around the hotel is great. Lots of food options and it's conveniently located just off the highway. Will definitely stay here again if we're ever passing through the area.

"Everything great except the internet"

4
27/06/2017

Super friendly staff, clean rooms, beds were comfortable enough. The breakfast was great, better than expected at most hotels. The location is great while in Twin Falls, we didn't have a car and were able to walk to most places. My only real complaint was the Wi-Fi, not sure if it's just slow in the area in general or it's just the hotel. It was difficult to get work done in the room for anything more than email.

"Big rooms, aveage quality"

3
26/06/2017

Large room on 2nd floor for an over night stay. Things are starting to look a little worn here. Lobby was under construction. It was quiet, lots of hot water. I did not like the bulk style shampoo and soap dispensers in the washroom. Seems rather cheap, and it was awkward to use. Bed was ok, and yes it had a BIG chair to sit in.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review. We are renovating all the rooms to bring them back up to date and we are looking at different soap dispensers. I hope that you enjoyed your stay with us and hope to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very consistant"

4
26/06/2017

Best Western Hotels are consistently good hotels to stay in at a reasonable price. They are clean and usually include breakfast. This hotel was easy to get to and was close to the gorgeous Twin Falls on the Snake River.

"A good place to stay."

4
26/06/2017

The rooms were clean and the hotel was nicely maintained. The walls and floors are rather thin, and I recommend asking for a room on the top floor if you don't want to hear the people walking above you. The breakfast was very good and the staff was very helpful. We will stay here again.

"Check in on staff"

3
21/06/2017

Room in need of repair, shower faucet broken. Room 307 Front desk a little snooty and not nice to my son and wife. I stepped in. Hairdryer broken. Remote needed replaced. Breakfast good. Early check in should be an option if rooms clean. Front desk said reason is short staffed.

"Great location..."

4
21/06/2017

Great BW property. Clean, fresh with all working amenities. Friendly, helpful, cheerful staff. The front lobby was under renovation - curious to see the finished look. We had a pleasant stay here. I would recommend this Best Western property.

"Very Good stay"

4
20/06/2017

Spent two nonconsecutive nights at this hotel. Both visits were a very good. We had pets with us and the staff was very helpful in making sure our rooms were pet friendly. First floor near exits etc. The pool and spa are very nice and the free breakfast was quite good. A very good value for the price. I would recommend this hotel to anyone staying in Twin Falls.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review, we hope that you can come visit us again!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good value in a town full of similar accommodation"

4
19/06/2017

We are happy that we chose to stay here. Check in was quick, plenty of parking. Good size room with fridge and microwave, comfortable beds. Bearing in mind the hotel is right on the main road through Twin Falls there was very little road noise. Hotel has a good size indoor pool and hot tub. We did not use these as they were always full of young children when we looked. Breakfast was quite good but the room too small to accommodate the number of guests. We were surprised that the room did not have a hotel directory.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review we do appreciate it. I am glad to see that you enjoyed your stay with. We have brand new directories coming!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"We love this hotel"

5
19/06/2017

This hotel always is so friendly and nice. We go to it quite often.. the 24 hour pool and hot tub is the BEST! Please dont ever change this!! The staff was awesome and helped make sure we got the best rate possible

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
We love having you stay and hope to see you again! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very Clean, Quiet and Convenient Location"

5
13/06/2017

We were incredibly impressed with the beauty, cleanliness and phenomenally impressive landscaping of Twin Falls. We stopped here while enroute to CA on a family vacation in order to view Shoshone Falls. The hotel location couldn't be more convenient and we found the hotel staff quite friendly and helpful and the rooms quiet, comfortable and completely up to par with our expectations of Best Westerns (as platinum BW members).

"Convention in Twin Fallos"

5
12/06/2017

The hotel was excellent. The customer service was very good and the location was perfect for easily getting to my meeting. I have stayed here before and will again. No complaints at all. I felt like the rate was also good.

"A good place to stay in Twin Falls."

3
10/06/2017

This place wasn't bad. The room was very clean and comfortable. Good wifi, great beds, a very nice spot. The hallway smelled as if someone had been cooking something very strong - like garlic or onions. The young lady at the front desk was very professional. The breakfast was good. Standard fare, served hot, the place was clean. However the little area where one could find yogurt and granola was so hidden that we didn't see it until we had made other choices. If I were traveling through Twin Falls again I would definitely keep this as one of my options.

"Excellent stay"

4
10/06/2017

The hotel is very much more than any Best Western Plus I have stayed at before. The Pool and fitness center are amazing and excellent. The rooms are maintained extremely well, and I like the Eco-friendly approach with laundry. The breakfast is not a typical continental breakfast, but a fully stocked breakfast room with hot grill onsite.

"Beautiful and Pleasant"

5
09/06/2017

The grounds are so beautiful. It is in a perfect location for sightseeing in the area. I was on a trip with a girlfriend to search out and enjoy waterfalls in the area. The room was clean, comfortable, and everything worked great. The high speed internet was truly fast. The bed was comfortable, the room was quiet and everything was fine. Staff were helpful and available at all times. I would stay here again.

"Exceptional Value"

5
06/06/2017

This was a pleasant surprise for a traveler. The hotel was clean and the staff was very helpful. Comes with full breakfast as part of your rate and the quality is good. The rooms are clean and quiet! Would recommend if you need a place to stay.

"Hotel review"

5
04/06/2017

We always stay at this hotel while in Twin Falls. It's always clean and the staff is friendly. The breakfast could use some help but it's convenient for the kids to eat before checking out. The remodel is looking very nice.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review, we appreciate you staying with us when visiting Twin Falls. Our remodel is going to be great even though it is going to take us 3 years to complete it. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Location & Value"

4
03/06/2017

Whenever traveling this route we always stay here. Although, we are members of another national chain, this BW is a better value when compared to it's competitors. My only complaint is not having low fat yogurt and cooked oatmeal rather than the instant packages provided...pretty insignificant...I usually don't rate 10's as rarely is anything perfect unless you're paying very high end. Good bed, accommodated our special request..will be back.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the great review we do appreciate it. I will look into getting the low fat yogurt at least this is probably a good idea. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best Yet"

5
03/06/2017

Traveling from Wisconsin to the Oregon coast. Best hotel yet in our travels. Reasonable, clean, updated, quiet, good location, lots of restaurants and excellent breakfast!!!! Perfect hotel to stay at.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking the time out of your day to write a review for us we do appreciate it. We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"For the money you can't beat it"

5
30/05/2017

I really enjoyed this hotel. It's right in the center of everything in Twin Falls, and it's clean, quiet, comfortable, and the rooms are HUGE. The staff were super friendly and courteous and well. You can go wrong with this hotel. I'll use them again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review, we look forward to seeing you again!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best Staff/Nice Stay"

5
30/05/2017

We stayed at BW on a trip west and found everything perfect from the price to the good night's sleep. The staff was extraordinary and took care of us at breakfast. There were little extras that made a big difference. The room was fine for the price - clean - safe. But the folks working were genuinely happy to have us stay and made us feel welcome.

"JUST PLEASED TO FIND A PLACE TO SLEEP"

3
29/05/2017

We had a problem with the shower; when we informed the Main desk they offered to send someone up to look at the shower but we decided to get on our way as soon as possible. The beds were comfortable and the buffet breakfast was fine. The location was very good - would liked to have stayed longer in the area.

"BREAKFAST AREA A DISASTER"

2
29/05/2017

Breakfast area was not open, floor was exceptionally sticky because it hadn't been cleaned from the night before, food preparation was slow due to understaffing, food was okay once it arrived. On a trip from Tucson to Seattle, and stayed here because it was "pet friendly", but the pet area was poorly lit, and the grass hadn't been mowed in some time.

"BW Twin Falls - super breakfast bar"

3
18/05/2017

Twin Falls Best Western was going through a front dest remodle when I arrived, but the check-in counter was still fully operational. The staff couldnt find my name at first for my reservation, then realized who ever took the reservation over the phone got my last name incorrect - but all was well, I was found. The room was a King room - the carpet was clean and appeared pretty new. The dresser appeared a bit used with scratches and worn areas. The linens were clean and everything functioned very well. The only thing I didnt really care for was the room smell - it smelled like an older hotel and like maybe it was a smoking room in the past. I also would have liked larger pillows - they were too small for a King bed. Now the breakfast bar was the highlight! It was wonderful - fresh and delicious and lots of choices to choose from!

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review and kind words we do appreciate it!! Our remodel is just starting and the rooms will be started this winter and we are replacing all our case goods in the rooms so everything will look great. Hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Rude clerk ruins the night"

2
15/05/2017

I arrived bleary eyed and tired around 10:30pm. I just wanted to get my room keys and get to bed. The clerk greeted me and asked for my AAA card. I was a bit surprised since this was the first hotel in about five previous hotel stays that anyone had bothered to ask, but I said sure and ran out to my car to get it. I handed over the card to the clerk and she said she couldn't give me the AAA rate because my AAA card (registered under my nickname) didn't match the hotel registration (under my full name). She was adamant about it and rather curt about the whole thing. I was too tired to argue, but I certainly wasn't a happy camper either. Why the clerk thought upsetting an obviously tired customer at that particular time seemed a bit inhospitable to me considering it's the hospitality industry and such. When the copy of the bill was left under my door the next morning, it turns out the AAA rate was applied anyway. So I guess the clerk just felt like giving me a hard time out of spite. Bravo. The room itself was clean, but had a strong odor in certain areas. However, I was too tired to complain and didn't think I'd keep my composure if I had to deal with the same clerk again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for bringing this to my attention, it helps to know so we can fix the problem. I have taken care of this situation with the front desk agent that you are speaking of. We hope that if you are ever in our area again that you will give us another chance to show you that we have great customer service. Again I want to apologize to you!! Sincerely, Amy Perkins [email protected] 208-736-8000

"spring vacation"

5
14/05/2017

Best Western Twin Falls is in a great location, convenient to lots of good restaurants and shopping, Staff at this Hotel was exceptional, very helpful and friendly, rooms were clean, quiet and comfortable all at a really fair price, really want to thank the front desk staff morning and evening shift for being so nice, thanks again for such a relaxing stay.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review we do hope you have a chance to come visit us in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Formerly great - Declining quickly"

3
14/05/2017

I have stayed at this property for years, although not recently. As a Best Western Diamond Select member, I know properties well. The tub was not clean. The sheets were really thin. Two of the soap type dispensers didn't work. (They don't put out bottles only a small bar of hand soap.) The towels were stiff and thinner than all B W Plus properties I visit. Although minor, the breakfast room coffee cups were small Styrofoam cups with lids that have no sip hole. With a weekday rate close to or over $100, I suggest a potential guest try one of the many other properties that are available.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review we do appreciate all reviews because it helps us to improve our property. I will address all the issues you had with us. I do know that we were out of our normal coffee cups and this is why the small Styrofoam cups. We are just starting a remodel and hope to improve the entire hotel and hope that you may give us another chance. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Almost there..."

4
08/05/2017

Remodeling the lobby...hopefully done soon. Almost there to being a great property but need to focus on lobby area and breakfast area! Laundry is cheap and convenient - only one dollar for wash and one dollar for dry.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for the review, and yes we are getting closer to finishing the lobby remodel!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good experience after a long day on the road"

4
06/05/2017

Exceptionally clean and modern hotel for the price. The staff was friendly, the room was spotless, and the bed was incredibly comfortable. This was one of my favorite hotel stops on our trip. We would definitely stay here again.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate it! We hope that you get a chance to come visit again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"nice hotel"

4
06/05/2017

This hotel was very satisfactory, no problems. Check in very fast & staff helpful. Amenities were nice, indoor pool & spa very nice. The room very comfortable & plenty of space, had everything we needed. The hotel was very quiet which is important to us. Breakfast was very good. Hotel was in a good location.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
It is nice to see that you enjoyed our facility. We hope you get a chance to visit us again. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Straight Forward Hotel - Nice Staff"

4
04/05/2017

This Best Western is nothing special, but it is clean and the staff are helpful and upbeat. The location is good also with many nearby restaurants. The breakfast is the usual fare. Our room was very comfortable and quiet.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, we do appreciate it. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Nice Place to Stay"

5
04/05/2017

This Best Western is located close to everything in Twin Falls. Easy to get to off of the main freeway and surrounded by some very good restaurants as well. The Staff were very polite and friendly and seemed to enjoy working together. I stay at alot of Best Westerns and they all do a Great job with breakfast and this facility is no different. The layout is nice and spacious.

Amy P, General Manager at Best Western Plus Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us, we do appreciate you!! Sincerely Amy Perkins GM [email protected] 208-736-8000

"Good location"

4
03/05/2017

Good location for shopping and local restaurants. Room was clean and quiet., wifi was ok and the breakfast was great. Lobby is under renovation , but they keep it clean. Would liked to have had time to try indoor pool, next time. Largest tv I've seen in a hotel room.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review we do appreciate it. The lobby is going to look great when we get it finished, maybe you will get a chance to come back and see it and who knows you might have time to try out our pool. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great stay and staff"

5
28/04/2017

The best hotel stay ever...staff from the moment I walked through the doors were so helpful. Troy helped with a stubborn coffee maker and cracked hilarious jokes, and great advise where to catch a good meal. The breakfast staff Destiny and Chris were so kind , always smiling and also helpful. I spent four nights here waiting out bad weather as I was on a Harley. So they became my visiting friends too. The cleaning lady was amazing too always topping up my tea and other supplies. I highly recommend staying with them. I will definitely be back !! Thx again best western!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the compliments for my staff, it is nice to see that others think that they are GREAT also!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"On the strip"

4
26/04/2017

Was a convenient place for traveling through town. Room had 2 queen beds. Property had a small spot for pets across the parking lot. Breakfast buffet was decent. As regular seating filled, the staff opened an extra room for the overflow.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review, we do appreciate all comments. We hope to see you again! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great place"

5
26/04/2017

Great place. They are remodeling so a bit messy but it'll be great when it's done. Friendly staff. Clean rooms. Eggs and sausage for breakfast. Not too shabby. My son and I enjoyed are stay. Nice indoor pool area. Love that they use the white covers on the beds.

"Great location"

4
23/04/2017

This was merely a stop over location and did not expect much, however it's a lovely hotel, well kept, very clean and incredibly friendly staff throughout. Fine variety for complimentary breakfast too. Ideally situated to reach all the surprisingly stunning sights we were unaware of, plus easily accessible to all things you'd need or want in a town. We were very glad we stayed here and highly recommend it to anyone. Really enjoyed our brief stop here.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review it is nice to see that you enjoyed our facility. Maybe you will get the chance to visit Twin Falls again, there a lot of nice sites to visit. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Clean and spacious 2 King Room"

5
23/04/2017

Totally appreciate that a hotel offers a two king bed room, as this is very helpful when traveling with a family. Room was spacious and clean. Quiet. Breakfast was generous with eggs, biscuits/gravy, sausage, bacon, waffles, scones, donuts and fruit. 4 miles off of the highway, close to many shops and restaurants and the university.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review, we do appreciate you!! Hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very nice hotel"

5
21/04/2017

I have been coming to this hotel now for about 5-6 years when I am in the area on business. Every time you walk in your are greeted with a smile. The room decor is fantastic and the beds are just perfect. Not too soft and not to hard just right. I will be a returning customer for many years due to their great staff and comfortable rooms.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review, what a NICE compliment!!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great TV"

4
18/04/2017

This king suite had the largest TV I have seen in any BW. Not sure why this is the case but for watching the first NHL playoff game it was OUTSTANDING..... Thank you Twin Falls. An unexpected surprise. Great value for the money. Would defiantly recommend.

"Pretty good place"

3
13/04/2017

A good, average, place to stay. Nice room, very comfortable bed and pillows. Also, breakfast was good with a good number of choices. The only complaint was the toilet seat wouldn't stay up which is really annoying when you're a guy. All in all, a good, pleasant, place to stay, but nothing spectacular.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate it. Not sure about the toilet seat I will investigate and see why that might happen. I hope you come back and stay with us again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Noisy"

2
09/04/2017

I am not one to call the front desk with complaints, but this hotel was the first. Well after 10pm, we were still unable to get to sleep. There was noise from everywhere - upstairs, outside the window, in the hallway. The room was clean but in disrepair, wallpaper was hanging from the wall, and there was a crack in the sink. The best things about staying here were the location and the breakfast. But, because there are several hotels in the area, we'll be checking out a different one next time.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review we do appreciate all comments. I am sorry that there was so much noise while you were with us. I would like you to know that we just started a complete renovation on the hotel. We hope that you will consider giving us another chance. Please give me a call if you have any more issues or ?'s. Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Great Family Experience"

5
09/04/2017

The hotel was very family oriented. The rooms were a great size. We requested a crib and were provided one and bedding upon arrival. The breakfast had numerous excellent options. The hotel was under some renovations, but the cleanliness did not lack despite the work being done. Will be staying here again if we need a hotel in the area!!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review!! I am happy to see that you enjoyed our hotel and hope to see you again. Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Very nice hotel in Twin Falls, ID."

4
05/04/2017

We had a great experience in this hotel. Good value for the price. Standard breakfast items. Clean welcoming, roomy rooms and friendly staff. Would recommend if traveling through this area. The only downside was lacking in parking in part due to a few pickup trucks with trailers that took up several parking spots.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate it!! We hope to see you another time. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"A very good stay"

4
05/04/2017

I was a very good stay. The room was clean, the beds were comfortable, and a good standard breakfast. I would stay here again. It looks like they are doing some remodeling, and when that is done, it should be even better.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review we do appreciate it. The remodel is going to take 3 years but when we get done the hotel should be like new!!! Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Just a great place to stay"

5
04/04/2017

We have stayed at this hotel several times. The front desk staff are helpful and friendly. The rooms are clean and fresh. It is in a great location. Even the lobby remodeling was handled in such a way to be convenient to guests.

"Enjoyed our stay!"

5
25/11/2016

Stopped here on our road trip. The hotel was conveniently located not too far from the freeway but close to all the amenities of Twin Falls. Lots of restaurants within walking distance. The pool and spa were very welcome after a day of driving. The hotel and room were clean. The breakfast was good. The only downside for us was not the hotel's fault but a family outside our room at nearly 1 am making a lot of noise.

"Want your room cleaned, not here."

1
22/11/2016

Early the morning after the first night, I placed the sign on the outside on the outside of door, "Please make up this room". Returned to our room late that night. The sign was still there, and the room had not been touched. Called front desk, no answer. Went down to front desk. I asked if there was something special we need to do to get our room cleaned. She said, "Let housekeeping know". I told her we had the sign on the outside of the door. She said, "Oh, that doesn't work. You have to tell them personally." I asked how you are suppose to do that when you are gone all day. No response. No one was available to clean the room either. We got towles, trash bags and coffee from her. We cleaned our own room, and had to take our trash back down to the breakfast area. When I explained to the manager the next morning what had happened, she shrugged her shoulders and said, "Sorry". They post "Gluten Free items available". They had no clue about gluten free. When I asked for their gluten free items, they directed me to the bread. No, it was all regular bread. They told me there was no gluten in their bread that the first ingredient was wheat. They finially checked the freezer and found a loaf of bread labeled gluten free. That was it for gluten free breakfast items, bread. One of the ladies did cook me a couple of fresh eggs, but they were raw. I had to zap them in the microwave.

"Overnight Stay"

4
21/11/2016

Good hotel, above average for an american hotel breakfast. Clean room. Quiet. Hotel is conveniently located in the center of town not far from the freeway, college or other businesses. Good size swimming pool and hot tub.

"Great getaway"

4
21/11/2016

Went for a night of vacation and definitely had a great time away from home! I will always come back any time I'm in twin falls! The Jacuzzi in the room was more satisfying than expected. Can't brat any of it.

"Very Pleased with Our Stay"

4
21/11/2016

This was a great choice -- low price, nice clean rooms, comfortable space and great attention to detail. The breakfast was outstanding! Three kind of creamer for the coffee, dairy, nondairy and flavored; two waffle machines, regular and mini; ceramic dishes, no paper; and food that was still hot when you got seated. Also pet-friendly, with a $20 charge.

"Pleasant, Clean, Quiet"

4
15/11/2016

Sum total of check in time from when I walked in the door to when I had the key was around thirty seconds. Nicely appointed room with a late model 43" flat screen and a Lazy Boy.. Room had small microwave and refrigerator and a single cup coffee maker. Usual but adequate breakfast fare and a free newspaper. Wife liked the pillows and easy wall plug for my CPAP. Normally this is a three star hotel but the fact that it was clean, quiet, and everything worked got it the extra star. It's nice to have a better than expected experience.

"Not the best Best Western"

1
14/11/2016

We stayed here overnight on a trip to see family. We have stayed here before and I would have rated it a 3-4. However this time we had a room that smelled very musty. The air conditioner was extremely noisy going on and off and woke us up multiple times in the night. Bed was very hard. Can't speak to the breakfast as we were awakened so early that we decided to leave before breakfast was served. We travel this way fairly often and will try a different hotel next time. Use this one as a last resort. Also wifi was terrible.

"My coworker was disappointed"

3
10/11/2016

I stay in this chain quite often. I put myself and a co worker in the Twin Falls location because every other hotel was sold out. My coworker was very disappoited. For the rate we were charged it was disappointing.

"Always a great choice "

4
08/11/2016

I have stayed here over 30 nights this year. A very reliable hotel with friendly staff, quiet rooms and very good location. I have two suggested improvements to add a star. One peeve is the housekeeping carts in the halls at all hours of the day. The other is that for a BW Plus hotel, the pillows are really bad. The little square ones that are wither really hard or crushed foam bits. If they change those things, this would be excellent.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning, Thank you for your review it helps to here all. We are working on a different system with the housekeeping carts but with so many rooms and being so busy we have had problems with keeping up. In regards to the pillows there should either be a dream maker pillow or a comforell pillow on your bed, please let me know the next time you stay cause if there is something different I can make it right and find out why??? Sincerely, Amy Perkins GM [email protected] 208.736.8000

"Great stay"

4
07/11/2016

Great place. Nice quick breakfast. Comfortable beds. Nice size rooms. It's a great location on the main strip in close proximity to restaurants and stores. I stayed here multiple times and will be back.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review, we look forward to your return. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Enjoyed Our Stay"

5
06/11/2016

Great place to stay. Friendly and helpful staff who are ready and willing to help you with anything you need help with, a lovely room that is clean and nicely decorated, a fridge that has a separate freezer, a microwave, a comfy bed, fast internet, an iron and ironing board and an excellent breakfast with lots of choices of items and several choices of toppings for the make your own waffles. They use real dishes and silverware - nothing plastic which I have never encountered before.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the great review. I am glad that you noticed our real dishes we are planning on expanding on this in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Happy with the hotel"

5
02/11/2016

The hotel was very clean. The employees were kind and helpful. Our room was in good order and we got a good rest. We enjoyed the breakfast. The location was relaxing and peaceful. We were travelling with my 100 year old mother so the breakfast at the hotel was most helpful. We did not have to search for a restaurant for breakfast.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am glad you enjoyed our hotel and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Customer Service"

4
01/11/2016

I have had many experiences with this business throughout its existence in my home town. Each and every one of them have been pleasant, they have been noted around the area for their customer service and cleanliness. From my experience, you are always in for a great time when you stay here.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review!! We hope you continue experiencing good things with us. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Big change-not for the better"

3
31/10/2016

We stayed here a year ago and I was very pleased with the hotel. This year-not so much. First, the good: lots of TV channels to choose from and the bed was fine. Breakfast was OK with all the standard choices.Now, the bad: the carpet was dirty and stained; the grout around the tub enclosure had pealed away and was a rust color. The biggest problem was the Wi-Fi; as in, it didn't work. It was sporadic at first then quit completely and was still not up in the morning. I would consider another property the next time I am in Twin Falls.

"Clean and safe"

3
26/10/2016

The hotel rates are reasonable for this establishment and the breakfast is nicely done. Rooms are clean and quiet; however, the hotel is well loved and needs some sprucing up. The staff is mostly friendly except for an older gentleman behind the front desk who was having a conversation with another front staff person. It appeared to be a conversation that should have taken place in private. It made me a bit uncomfortable.

"Two thumbs up for Twin Falls"

5
26/10/2016

I recently made a cross country road trip and stayed here in my way home. Twin Falls is a very nice city and this Best Western is the nicest one I've ever stayed at overnight. The room was very large, in an L shape, and it had 2 king size beds. On top of the very nice accommodations there is a superb staff who were more than friendly and helpful. You can't go wrong staying here.

"Comfortable and Coookies"

4
25/10/2016

The hotel was easy to find and had easy access to restaurants and shopping. The rooms were clean and comfortable. The staff was helpful and had a good sense of humor. The breakfast buffet was nice. Thanks for the afternoon cookies!

"great hotel well located"

4
24/10/2016

I love the breakfast, convenient location and 24/7 pool and spa. it's a great choice when staying in Twin falls, you can walk to the movie theater, mall and the canyon rim trail and bridge. You will have plenty of accessible restaurant also nearby.

"Average Best Western, expected more for $125"

3
19/10/2016

Nice rooms, nice staff, no parking beneath the canopy which means a wet bike in the morning. (HOG member.) The wifi/internet sucks and barely maintained connection for google maps, and very poor selection of TV channels. Hot tub didn't feel like it was 104 degrees, bath tub warm, but not the requisite temp for hot tub sanitation.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review we do appreciate it. I will check the temperature on the hot tub and make sure is working right, thank you for letting me know this. We are waiting on new routers and such for our wifi/internet so that it will be working better. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Quality Hotel"

5
17/10/2016

This hotel was very clean with friendly staff. Has a great pool with hot tub plus a hot and delicious breakfast. This was our first stay in the Twin Falls area and we will definitely be choosing Best Western again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, we do appreciate it very much. We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great accomodations"

5
16/10/2016

This hotel clean, inviting, comfortable; the staff is friendly, courteous and professional. Their breakfast selections are more than you can choose from :-). The location of eating area is clean, easily located, bright and spacious. The staff of the hotel is more than willing to accommodate you with any and all needs. The rooms are clean, bright, and spacious with internet and work area, very comfortable bed.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review of our facility, I am glad to see that you enjoyed your stay with us.. FYI we are getting ready to make more improvements to the hotel and hope that you will return to us and check them out. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great pool"

3
16/10/2016

The pool and hot tub are a great place to relax but the staff needs to work on customer service they are not very friendly and if you want to sleep in make sure you put the do not disturb sign on the door and lock it or housekeeping will wake you up at 6 am with a quick knock and walk in .That being its close to home and a good place to get away

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, all comments are welcome so that we may improve on everything. I will talk to my staff ASAP in regards to the CUSTOMER SERVICE, this in not how we operate here at our facility and it will be addressed. I am sorry about the knock at your door so early, I can not explain that one because we do not have housekeeping start until 9am. I hope that you will return and give us another chance. Sincerely, Amy Perkins Gm [email protected] 208-736-8000

"BIG disappointment"

1
10/10/2016

This place is in the top ten worst values I have encountered. The cooling unit sounded like a jet airplane in the room, the postage stamp bathroom and noisy windows were indicative of how dated it is, but that didn't stop the owners from charging a price one would expect in a new modern luxury hotel. However, although the check in staff were less than accommodating and personable, the room was clean and the bed comfortable.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for writing a review for our hotel, all this is said in these reviews help us in many ways. I am sorry to see that our hotel was not to your liking. I would like you to know we are starting a 3 year renovation this fall and hope to cover all issues of the hotel. We hope that you would consider staying with us again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great hotel & Extreamly Pet Friendly!"

5
08/10/2016

This hotel is in a great location, has a very friendly staff, is pet friendly and the rooms were very comfortable and clean. I strongly recommend this hotel. Very close to the highway & easy access to the dog walking area.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the great review, we do appreciate you. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great, Great place to stay"

5
02/10/2016

Stayed over one night and everything went smooth from the check in to breakfast and check out. Awesome room with 2 queen beds also had a recliner chair and very nice microwave/fridge area. Very happy I stayed there.

"Road trip to Yellowstone National Park & Grand Tetons"

4
02/10/2016

This was a one- night stay on our way to Montana and Wyoming. It was very accommodating and comfortable. Having an elevator to use at our age was a huge plus. The breakfast room was cheerful and the breakfast was very delicious and filling! The staff was very helpful and professional.

"Average"

3
01/10/2016

We stayed @Best western plus twin falls for one night on our way to Yellowstone. The hotel is at a good location, good ambience. Unfortunately the room in which we stayed, the shower was not working properly, and the breakfast was average too. Not impress with our stay.

"mini honeymoon"

4
28/09/2016

We go to Twin Falls 4 or 5 times a year and always stay at this hotel. The pool is open 24 hrs breakfast is great in the morning. Plus warm fresh cookies at check in in the afternoon. It is close to shopping, restaurants. The beds are comfy

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for always staying with us when you visit Twin Falls. Just to let you know we are getting ready to start a remodel of the hotel, be sure to check us out. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good comfortable room & friendly service."

4
27/09/2016

This hotel was clean, comfortable, and well located in the surprisingly busy Twin Falls area. The friendly and efficient front desk clerk responded to our question, "Where's a good place for dinner?" by directing us to a nearby steakhouse and added, "Tell them you are staying here. They will give you 10% off with your room key presented." Sure enough. Jaker's gave us the discount. (See my review of Jaker's.) Even after Labor Day, the hotel seemed nearly or genuinely fully booked on a Thursday with parking slots becoming rare so we walked the few blocks to dinner. A good number of other options are nearby, too. I used the hotel pool in the morning and had it to myself. The continental breakfast was of Plus standard: scrambled eggs, sausage and bacon, various breads, make your own waffles, fruit, yogurt, cereals, and coffee. I believe we got a local paper left outside the room, too. Coffee maker in the room. Using TA reviews, I booked this hotel over several others in the area. No complaints and a restful one night stay on a 12 day road trip.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review!! We hope you get a chance to come see us again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"2-night vacation stay"

4
27/09/2016

We picked this hotel because of its location which appeared to be central to everything we wanted. this hotel has a nice outside appearance as well as a neat and clean look on the inside. Our room was clean and spacious, front desk staff very pleasant. Make sure that you go to the visitors center, just a few blocks away, to get info on the sights to see, most are just a short drive away. If your a golfer Canyon Springs is a must, 5 to 10 min's dist. from the hotel. You can see this course from the bridge going over the snake river.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review you wrote for us, we do appreciate it. There are a few more great golf courses in Twin if you ever come back this way. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"First Stay Great Impression"

5
26/09/2016

This was our first stay at this location and we would definitely stay again. It was clean and located nicely to travelers headed out the next day as to location of freeways. We had had a grueling day of travel getting there and were pleasantly surprised to find the room we had rented had a jacuzzi tub. We travel by motorcycle and had a 40-50 degree day of travel in wind gusts of 40 mph. The tub helped us warm up and wind down.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review!! I hope that your bike trip was not met with wind and bad weather everyday. We would love to see you again. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Nice Staff Worst Pillows"

2
26/09/2016

Awesome night desk staff (one woman). Room was clean and spacious. Thread bear linens, old thin towels and the lumpiest pillows I have ever encountered. If you don't care about towels, bed linens and pillows you will do find. I also did not care for cleaning staff carts being left out in the halls all night. I understand that people may need things from housekeeping during there stay, but leave just cart available for staff to assist guests instead of leaving a big cart to impede emergency exits should evacuation be necessary.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, this will help me in making the changes needed in our facility. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Definately just an average room."

3
22/09/2016

There was nothing special about this Best Western. I have no badmouth to say other than there are far better choices in that area but no vacancy there. I will know to book earlier in my plans and if I end up back here at least I will know what to expect.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate your feed back. I would like you to know that we are starting an extensive remodel this coming fall and would love to see you give us another shot. Sincerely Amy Perkins GM [email protected] 208-736-8000

"Nice pool!"

4
22/09/2016

The pool was spotlessly clean, large and had a very large hot tub. Nice room, everything clean and tidy. Nice leather recliner too! Impressive. Breakfast was very crowded and ran out of several items. Overall a nice place to stay

"Nice place to lay my head"

5
22/09/2016

We were on a whirlwind to trip to Cheyenne Wyo. BW in Twin Falls was chosen because to its location during the trip. No problem in making arrangements or finding the hotel. One complaint - not enough handicapped parking close to the entrances.

"Twin Falls Best Western"

3
22/09/2016

Mediocre hotel. Bathroom was clean however my pillowcases had hairs on them from a previous guest! I was also suspicious that the sheets had not been changed since they appeared wrinkled and did not have that crisp feeling they sometimes have when they are freshly laundered.

"Great Place to Stay"

5
19/09/2016

Best Western was our hotel during a trip back to Wa State. Not only do they welcome your pet - they don't charge any fees like other hotels. Will always stay there from now on while traveling. Excellent staff, very clean, lots of amenities and great free breakfast.

"Motorcycling Overnight Stay"

5
18/09/2016

Stopped overnight here enroute from PA to OR in Sept. 2016, with an advance reservation. Very pleased with the handy location to restaurants and grocery store. Helpful staff. Clean room and everything worked! Very good breakfast. I would stay here again. Great idea to have the indoor pool open 24 hrs/day. Thanks.

"Nice stay & good value for the price!"

4
17/09/2016

Very large room, comfortable king bed, and a sofa. The room was clean and quiet. The sink was plumbed backwards, i.e. The hot & cold were reversed. The breakfast was plentiful, metal knives and spoons but plastic forks. Strange! The breakfast staff should get a food thermometer. Some of the food items seemed to be well below the proper food holding temperature even though in electric steam table dishes. The bacon was sliced paper thin. Overall, a very good value.

"near shoshone Falls"

4
17/09/2016

Not to far from Shoshone Falls.... Staff was very nice..Nice size room,clean hotel.. Nice town,lots of places to eat & shop.. Bed was good..Pillows alittle harder then I like.. A/C was ok,alittle loud.. Breakfast average..

"Clean not so comfortable"

4
15/09/2016

We had a king pet friendly room. The room was clean and up to date. Loved the overstuffed recliner. The bed was not comfortable and you could feel every movement of the other person. Breakfast was plentiful and ok. Close to everything. Eat at Jakers if you get an opportunity. Pet area was large and clean with doggy waste bags available.

"Comfortable, clean and spacious rooms with a good breakfast."

4
13/09/2016

The check in was pre booked as a part of a tour. On arrival I was identified, give a key and directed toa room on the third floor. The room was clean and spacious with the a/c running and the room cool and ready to occupy. The bathroom was small but not cramped, clean, and well maintained. Overnight the room did become a bit hot and stuffy, but when we opened the window this was solved. The 2 queen beds were comfortable. Room was equipped with coffee making, table & chair and a lounge chair. TV was available but not used. WiFi was free. Pool and spa were near reception and heated. No restaurant on site, but plenty of food nearby ( walking distance). Buffet hot and continental breakfast was provided

"Needs a little updating"

4
08/09/2016

Nice location, friendly staff, comfortable bed. Only one bar of soap, but there was a shampoo, conditioner and bath gel dispenser. But it was attached for shower use above eye level which made it difficult to use when taking a bath and trying to wash hair. And the conditioner was just about empty after having to pump it several times. No gluten free bread option for breakfast. But breakfast nice otherwise.

"Great Place to Stay!"

5
06/09/2016

I stopped here during a cross country drive and had a great stay. The location was convenient and there was ample parking. The staff was very friendly & helpful. The rooms were spacious and clean and quiet. I'd definitely stay here again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review!! I hope you enjoy your trip across country. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Comfortable get away."

5
06/09/2016

The room was clean and quiet. The hotel was extremely busy over the Labor Day weekend but we heard very little noise from the surrounding rooms or other guests. The bed and pillows were comfortable and we slept well. The Jacuzzi was a nice feature that allowed us to relax after a busy day with the granddaughter. The breakfast was good with a lot of food choices. The staff was courteous and professional. I would definitely stay here again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us, we do appreciate it. I am glad to see that you and your granddaughter enjoyed your stay with us. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great service, clean."

5
06/09/2016

Always pleased. Friendly polite staff. Clean, can relax, Not noisy. After working 12hrs. I could go to sleep in a clean comfy bed. Continental breakfast was great, pool and spa too. Will be coming back again

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review!! We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Worked Well"

4
05/09/2016

Stayed one night while traveling. Hotel was very busy and parking filled up quickly. Room was very clean but very narrow access into and out of the room making it a little challenging to get suitcases into the room. Overall stay was very acceptable. Attendant at front desk was very friendly and helpful.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for choosing us for your one night in Twin Falls. We would love to see you again. There is a lot to explore in Twin Falls. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good road trip stop"

3
29/08/2016

My husband and I were traveling across the states for a military move and this was one of our better stops, the room was average size, clean, good space considering we had two dogs and a large crate. The customer service was excellent, we needed a fridge didn't have one and they gave us one from another room. The pool was nice open later. It was also within walking distance to food and had a large parking lot and grass area for our dogs to run. I would stay here again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us. I am glad to see that you enjoyed your stay with us. Sincerely, Amy Perkins [email protected] 208-736-8000

"Friendly staff but room needed some upkeep"

3
29/08/2016

Nice big pool. Breakfast was normal for a Best Western plus. I've had better; I've had worse. Carpet in room was buckled and hair dryer was broken. I like Best Westerns, so would stay here again.. Hopefully next time the room will be better.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for writing a review for us, we do appreciate it. We are getting ready to do an extensive remodel on the hotel, which may take a few years to complete so we hope that you come visit us from time to time to see the changes. Sincerely, Amy Perkins [email protected] 208-736-8000

"Very Nice"

5
29/08/2016

We decided to get out of town for our anniversary so we decided on Twin Falls. We booked a room at this Best Western and it was the right thing to do. Everything was great. Breakfast was fresh, the desk staff was friendly and helpful, this property had a large Jacuzzi and nice pool that was open 24hrs, the bed was comfy, and the shower had great pressure.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review, we do appreciate it. You will have to come visit us again in the future. Sincerely, Amy Perkins [email protected] 208-736-8000

"Great Clean Hotel"

5
27/08/2016

We have found during our National Parks Tour of the West that consistently Best Western Hotels have been very nice at reasonable prices. If you stay here make sure you eat at Canyon Crest Dining and if the weather is nice sit on the outside porch for the view of your life.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, we do appreciate it. If you are ever back in the area another great restaurant with a beautiful view is the Elevation 486. Sincerely, Amy Perkins [email protected] 208-736-8000

"Snake River Area Hotel"

5
26/08/2016

On arrival the desk was well attended with two staff to check guests in quickly. They provided good suggestions for dining. The room was very nice with newer furnishings. Sink was located separately in main room. No road noise. Soaps, conditioner, and shampoo in shower were liquid dispensers with high quality aloe products. Television had many channel choices, but they were intermixed with unavailable channels. Buffet Breakfast was much above average...two waffle makers, eggs, potatoes, bacon, biscuits, gravy, bacon, great sweet rolls, many fruits toppings for waffles, cereals included a good granola.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am glad to see that you enjoyed our hotel and wonderful breakfast. We hope you come back and see us again. Sincerely, Amy Perkins [email protected] 208-736-8000

"Great Stay"

5
24/08/2016

Very Nice hotel, Nice room. I stayed in the King suit with Jacuzzi- yes it was a Jacuzzi not just a hot tub by another name. Very comfortable Bed. I will stay again and again. One of my favorite stops in Idaho

"Very comfortable!"

4
22/08/2016

Friendly place. Very comfortable room. Even had a recliner. The lighting was better than most hotels. Comfortable bed and pillows. We enjoyed a great nights rest. Breakfast was average. There were hot choices as well as cold choices.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Stayed here on the way to our destination and on the way back"

3
22/08/2016

Overall a clean hotel. Room was large, had all the amenities it advertises, a pool, refrigerator & microwave, free wifi and HBO. Easy in and out. But beware the complimentary Full Breakfast - cooked food was greasy and bland; the coffee pretty bad. Recommend the fresh fruit, cereal and yogurt, if anything. We stayed a second night but went elsewhere for breakfast.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, it helps to know how individual guest feel. We are working on breakfast items all the time so I will look into the lack of flavor and possible get a different coffee. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Wonderful hotel"

5
22/08/2016

We stayed 3 nights in the most comfortable bed. The room was very clean and quiet. This is the first hotel we have stayed in that the bed and pillows were like sleeping on a cloud. Our room was on the third floor and thank goodness there is an elevator. Sometimes it takes a little while for the elevator to get up to the third floor, but it is a large hotel and very busy. The breakfast was good. Too bad that the room isn't a bit larger, limited seating, but worth it. Scrambled eggs, sausage bacon, biscuits and gravy, plus fruit, yogurt, and make your own waffles. There also is cereal, juice and lots of coffee. Real plates if you make it to the breakfast room early enough. Plenty to eat, and plenty to items to choose from. Swimming pool is so nice, not too warm. The hot tub also isn't so hot that you feel like you are being boiled. We definitely will be back next year. As a senior, I am very picky on where I stay. The only complaint is that the computer internet service is SLOW. But on vacation so didn't really care.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your kinds words about our hotel, we do appreciate it. We look forward to seeing you next year. By the way we are starting a three year remodel this fall to improve what we already have. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Hotel!"

5
21/08/2016

We enjoyed our stay so much that we chose it again on our way home from our vacation. The pool and hot tub are great. The breakfast is satisfying and has many things to choose from. I will plan to stay here again if traveling through the area.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the Great review!!! We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Don't Go for the Internet"

3
21/08/2016

We chose the BW because we were meeting family there and were traveling with children. The rates are a little higher than we would like to pay with kids but other family members had reserved their room there. They ran out of some of the breakfast items on Friday morning, had the absolute worst internet issues and uncomfortable beds. The pool and hot tub is nice and open 24 hours, that was the big plus. Be careful getting into the pool though, they have smooth tile on the steps in between the rougher areas. I slipped and have huge bruises on my side where I hit the steps.

"Decent Hotel"

3
18/08/2016

We didn't realize how booked everything would be when we hit the road and ended up at a Best Western. It was my first time and I was pleasantly surprised. The hotel was very quiet for something sold out and the room was clean and comfortable. It smelled a tiny bit like smoke but it was late and I was tired! I will say the next morning they were not prepared at all in the breakfast area. My husband couldn't even get a cup of coffee. But overall a decent night stay.

"great pool, good location"

4
16/08/2016

clean; comfortable bed, pillows, and linens; hot shower with good water pressure; refrigerator, microwave, coffee pot, iron & board. but what sets this apart is the large and not-too-cold, delightful pool -- perfect for swimming laps. breakfast is typical; we walked to the nearby Wynnco grocery store to get healthier fare. a good mex restaurant across the street at the nearest intersection, plus an array of shopping and other restaurants, with the twin falls gorge, visitors center, and base-jumping bridge within walking distance. animal-friendly. only downside is a lack of communal space for holding family reunions/ multiple families.

"Very comfortable!"

4
11/08/2016

I have never been a Best Western customer but will be from now on. The air conditioner in the room was easy to operate and cooled without freezing. The room was beyond clean, and I was very pleased with the amenities. I will definitely stay here again during my next cross-country trip.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate you!!! We look forward to seeing you on your next trip. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice place to stop over in Twin Falls"

4
08/08/2016

Nice hotel in Twin Falls. Nice indoor pool and hot tub. Good full breakfast (eggs, waffles, biscuits & gravy, bacon or sausage, fresh fruit, pastry, coffee, hot chocolate. Real plates. Rooms were nice and spacious.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate hearing from our guest good or bad so that we can make you all comfortable. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great value Great location"

4
08/08/2016

This hotel had me at the hot fresh cookies when I walked in! As well the pool is open 24/7. The rooms are standard best western plus style so you know exactly what to expect...nice big room, comfortable bed and free wifi. One perk as well to this hotel is the super comfortable rocking chair in the room. If you are coming to twin falls, which I would recommend as there are really cool things to see, treat yourself and stay at this hotel.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review we do appreciate hearing from you!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"vacation"

5
04/08/2016

we were passing through Twin Falls on our way to Vegas,stayed the night at the Best Western,room was above and beyond,Staff were very nice and professional,great value and breakfast was great!,recommend to all!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Wow thank you so much for the GREAT review, we do appreciate it!!! I hope you had fun in Vegas. Sincerely, Amy Perkins [email protected] 208-736-8000

"4 Nights in Twin Falls"

4
02/08/2016

Our stay in Twin Falls was made pleasant by our stay at the Best Western. We received an excellent rate for our 4 nights while the room was clean and neat as well as quiet. We didn't need a lot of amenities as we had many activities planned in the area with family as well as just the two of us. The location is ideal being close to everything we wanted to get to. Don't expect frills, but for the price we were very satisfied that we got our money's worth.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a review for us. It is nice to see that you and your family enjoyed our facility. We hope that you can come visit us in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Pool and Nearby Food"

4
01/08/2016

The pool at this hotel is awesome! My kids loved it!! The front desk was kind enough to place us in a room that was right next to our car since we had a SUPER early wake-up time. We were unable to use our breakfast vouchers because we were leaving too early but the vouchers were good for partial credit towards dinner at a brew pub across the street. We had a nice dinner there. The room was clean and basic. If we are passing through this area again we will certainly stay here.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your busy schedule to write a review for us. It is awesome that the kids could enjoy our pool. We hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Big plus"

4
31/07/2016

The big plus for us in this hotel was the kitchenette. It was great to be able to cook our own meal for two nights. The room itself was clean, the beds comfortable. Bathroom was a bit small, but the TV on the other hand big. Nice swimmingpool, standard breakfast. No fresh fruit.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate your comments. It is nice to see that we are doing a good job to make our guest comfortable. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice Hotel"

4
29/07/2016

The hotel looks good. Swimming pool is open 24/7. Rooms were clean and updated. Bathrooms were functional but not the nicest looking. The room temperature was great. We had the 3 queen beds room and it was extremely comfortable. Beds were great. I have a back problem but these beds were great. All the Best Western Plus' seem to have these nice beds. We enjoyed our stay here.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, its nice to see that you enjoyed our hotel. We hope that you had the chance to explore our town and the surrounding area. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Double Check your Reservation"

2
28/07/2016

I made reservations for $99 a night for a visit in July. In May I get a phone call from the hotel wondering if I will be checking in that night. They had told me the reservation was for July, but made it for May instead. They also sent the confirmation to the wrong email. When I told them they made a mistake, they corrected the reservation, but told me on the phone that the rate would be $109. When I finally arrived in July, the rate was $119. The lady on the phone had made another mistake. This time they sent me a confirmation email, but the only information in it was the confirmation number. No rate information. They also refused to own up to either of the mistakes. I guess the moral of the story is to review all reservation information in writing and don't trust the clerk on the phone.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review, I am sorry that your experience with us was not an enjoyable one. I do appreciate hearing all that you have to say, I will be using this in our next training and will make sure that all at the front desk understand how important it is to honor what is said between guest and hotel. I do hope that you will give a try in the future if you are ever in our area again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good room for the money and nice pool"

5
27/07/2016

Nice pool for indoors without too much chlorine odor. Room had some small issues, but when brought to housekeeping they were fixed immediate. Close to all the necessities in town. Staff was very friendly and helpful

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time in writing a review for us we do appreciate it very much. I am happy to see that you enjoyed your stay with us. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best of the Best"

5
24/07/2016

Best Western has aways been a super nice place to stay. I like this particular motel, it's worth your time to check this one out, You will not be disappointed at all. There are two motels in Columbus that I'm aware of, so be sure to book early, they fill quickly.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Molly, Thank you for the review, I hope it was meant for us here in Twin Falls and not in Columbus, although it is nice to see other hotels receiving nice reviews also. I hope that if you did not stay with us that you have a chance to do so in the future!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Dirty bed linens"

2
24/07/2016

Arriving after driving over 600 miles and find the reservation was off by one day, was a distressing problem. Pulling back the bedspread (dirty) and finding the linens were obviously used and dirty was the worst.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, it helps us to know the mistakes that were made so that we can try and improve on everything. I am so sorry that your stay with us was not satisfactory and hope that you will give another chance if ever in the area again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice Place"

4
22/07/2016

We have stayed at this hotel before on our trips through Idaho. Easy to walk to many stores and food places. Clean rooms. Nice breakfast with many choices . Very friendly staff. Nice warm cookies at the check in counter are always fresh. a Plus!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, we do appreciate it. Also thank you so much for the loyalty that you show us!!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"TWIN FALLS STAY"

4
20/07/2016

A nice, comfortable place to stay with predictable comforts.It's good to know a clean room with a good location can be counted on. I had no problems at check-in and staff were warm and friendly. Breakfast was something to count on and one knew what was available, something that saves time upon checking out.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am glad to see that you enjoyed our hotel and all the comforts that we offer. Maybe next time you can enjoy our 24hour pool. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best hotel value of our trip"

5
19/07/2016

Excellent room, friendly and helpful staff, great breakfast, great pool. We enjoyed our stay and will certainly stay there again the next time we are in the Twin Falls area. Will highly recommend this motel to our friends.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review and thank you for the recommendations to your friends, we do appreciate it!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Close to the Snake River Canyon"

5
18/07/2016

Nice hotel, clean rooms, two story without elevator, indoor pool was 24 hour and adults only after 10pm which reduced the echo from the pool area. Easy walking distance to the Snake River canyon and visitor center next to the bridge. Easy directions by car to see the falls up river Lots of shopping nearby too

"Great trip"

5
17/07/2016

I always enjoy staying at the Twin Fall Hotel. I like the use of plates at breakfast so not so much paper waste. I also like the use of containers for lotion/shampoo etc instead of small bottles. It saves plastic and it is a convenient way to have the different lotions available.

"Best Western Plus Twin Falls outstanding!"

5
16/07/2016

Beautiful hotel within walking distance of restaurants and shopping. The check in well staffed, so it was a breeze. Multiple security access provides for quick entry near your room. They had the most baggage carts, and all were new and nimble, easy to pull or push! Easy access off/on the interstate, and be sure to stop at the river bridge overlook.

"Decent Place To Spend the Night"

4
13/07/2016

The front desk staff was friendly and knowledgeable. We reserved this room at the last minute and were lucky to get a place at all! Rates were reasonable for a weekend night. The room was clean, comfortable, and quiet. Even with a sold-out hotel, we didn't hear any noise. Breakfast was ok for "free," but I would probably drive to McDs or Sonic next time.

"Nice location"

4
13/07/2016

We stopped in Twin Falls on a road trip and needed a place to rest. Many hotels were booked due to baseball tournament in town. Staff worked very hard to get us a room last night, helped find parking for a truck and uhaul trailer and got us checked in very quickly. The room was very clean, however this location is dated. The price seemed a little high but we were so tired we didn't care. I would absolutely stay here again as the customer service was excellent.

"A great hotel!"

5
12/07/2016

We stayed at this hotel last night and were amazed at its cleanliness and attractiveness. Our room was spacious and comfortable, and their complimentary breakfast was excellent! The desk clerk Hannah was very helpful both on the phone and in person!! You can't beat all the perks for the great price! We definitely will be back!

"Couldn't get a decent night's sleep"

2
09/07/2016

Hard uncomfortable mattress and pillows, noisy plumbing drains and lack of power outlets. There are many choices in this town and though I am a long time BW customer, I won't be going back to this one.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Dear Douglas, I am sorry that you did not enjoy our facility and hope that you would give another chance. We are starting a renovation this fall and winter and we would love to see you again.

"Nice place to stay"

4
08/07/2016

We had an excellent experience at the Best Western in Twin Falls. It is centrally located & close to many restaurants and businesses. The pool is wonderful and large. The room was comfortable. We enjoyed the breakfast & in the evening that had cookies.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us!! It is nice to hear that you enjoyed your stay with us.

"Annual Road Trip"

5
05/07/2016

We travel from Arizona To Oregon every year and always stop at B/W hotels/motels. To date, each stay has been very nice and as always, the beds are the same and Comfortable! Always a plus when in a different town each day.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, we do appreciate you. We look forward to seeing you on your next annual trip. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best Western"

4
03/07/2016

This is a typical Best Western hotel as far as decor, etc. Service is always good, rooms are clean and beds comfy. The pool is nice and clean also. My only complaint is that the pillows are lumpy. I stay here for business often.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review, we do appreciate all feed back. When you are back this was please give me a call and I will make sure that you have a different style of pillow.

"Good Place to Stay"

5
03/07/2016

This is a very nice place to stay ... it was clean, comfortable and a great location near restaurants and other shopping places. We will definitely stay here again if we are in the area. I don't know what more I can say.......

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW what a great review thank you so much!!! Hope you get a chance to come back to Twin Falls in the future.

"Great Hotel"

5
02/07/2016

This was a very nice, clean & comfortable place to stay. We enjoyed the pool and hot tub. Both were good size with plenty of room. Staff was great and front desk had yummy cookies for the guests. Thanks for a great stay Best Western Twin Falls!!!!!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us, we do appreciate it. I hope you get a chance to come back and enjoy our pool in the future.

"Not the Plus I am used to"

3
28/06/2016

This hotel is old and needs some updating. The rooms were reasonably clean. Breakfast was not that good. Parking was good. Check in was no problem. Lobby was clean. Refrigerator was old and needed replaced. Couldn't get TV to work, had to have help to learn how to get to channels. Staff was friendly in that respect.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review, we do appreciate all feedback and will use this review to help improve our facility. We do have a remodel coming up this winter and hope to improve. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Awesome Desk Staff"

4
27/06/2016

Right off of the highway into town, near restaurants. Somehow when I got my scheduled itinerary, I did not notice that it defaulted to a July date, a month later. I had a special rate, and Blake worked miracles, and got an upgraded room for the same rate. It was clean and fresh and the evening was restful and quiet. The room had everything I needed. Thank you Blake, you are awesome.

Amy P, Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review, we do appreciate it and I will pass a special thanks to Blake for you. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Perfect stay !!!!"

5
27/06/2016

Very nice hotel with lots of commodities and pluses, we love to stay at this hotel because the city was great, the location of the hotel was perfect, the rooms where super clean and the attention was unic !!!!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review. We are glad to see that you enjoyed the hotel and the city. There is always a lot to do in our area so we hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Nice but Nothing To write home about"

3
23/06/2016

Average Best Western, but would not consider it a "Plus". It was clean and comfortable, and the staff were friendly. Close to shopping. Breakfast was ok. The only thing I would consider it to be a "Plus" would be the price.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time for writing a review. We do try to stay competitive with our comp set when it comes to pricing. If you decided to come back to Twin please give me a call and we can talk. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Beautiful Hotel"

5
21/06/2016

One of the best things that I like about this hotel is the rooms are plenty big enough, nicely furnished and easily accesible. Also they are one of the few hotels that do NOT put the coffee maker and ice buckets in the bathroom! Nice comfy beds, and very quiet. Very friendly accomadating staff. Breakfast is great.

"Wow, this was a Plus?"

2
20/06/2016

Disappointed in quality of rooms, smell (urine and bleach/chemical), and very poor customer service. Breakfast was so-so. Gravy for biscuits and gravy was watery. Not impressed. They did have free cookies in the lobby though. That helped.

"Nice Staff/Clean Room"

3
20/06/2016

We've stayed in many Best Westerns so we have a lot to compare with and this is just in the average category. The staff was friendly and the room clean. But they only have two handicapped parking spots for the number of rooms they have. I don't know if they meet ADA requirements. Breakfast selection and quality below even Best Western standards. Very noisy plus the air conditioner sounded like a truck coming into the room.

"Many PLUSes at this motel!"

5
20/06/2016

Had a very enjoyable stay! Our room was very quiet and clean. The pool is open 24 hours, which is very nice when pulling in late. The staff was EXCELLENT...very accommodating, answering my questions and getting extra towels for us. Breakfast was very good, offering many selections, including hot items. Did I mention the staff was amazing? One gal offered to put on cartoons for my grandkids (which was not necessary, but so nice for thinking of them). She then offered my grandkids a paper sack to put their donuts in to go. She even wash out my drink container for me and put ice in it for me. I would disagree about it being slightly better than a Motel 6. (I will never step foot in a Motel 6 ever-after several bad experiences). I highly recommend staying at Best Western Plus in Twin Falls!

"Good nights rest"

5
20/06/2016

Could not ask for anything more, clean room, warm bed, freindly staff and good location. I will definitely recommend this hotel to any one thats staying in the area. They have new room key cards that you scan the door and it opens, its helpful when you are carrying many items.

"Great hotel in Twin Falls"

5
14/06/2016

This was a nice clean hotel. The staff was very friendly. Breakfast was excellent. My boys enjoyed the pool, hotel computers, and internet connection. It was very close to the major Twin Falls attractions and plenty of delicious restaurants. We would stay there again.

"Great stay"

4
10/06/2016

Best western plus has really stepped up! New rooms and very clean! Breakfast is so so but overall great stay! Was there three nights on business and hotel was pretty full. Great amenities and top notch and! Well done!

"Slightly better than a Motel Six"

3
06/06/2016

Aging lodging facility only slightly better than a Motel Six although they charge Best Western rates. Needs updating. About killed us with cleaning compounds. We both woke with raging headaches and red eyes (and we are the canaries in the cage for sensitivity to chemicals).

"Twin Falls BW Stay"

5
02/06/2016

I was very satisfied with the price of the room and the type of room. 24 hour pool so my grand daughters could get their swimming in even with a late check in. Breakfast was outstanding. I would recommend this hotel to all my friends and family if they are traveling through the area.

"Family Vacation"

5
01/06/2016

Wonderful accommodations with a superb staff that was kind and courteous. They were extremely helpful and family supportive. We had a baby and a toddler which required extra attention. Housekeeping and Maintenance came quickly to our aid and were so kind. Our room was comfortable and very clean. The hotel was packed and we were able to get a very good night's sleep for three nights.

"Our trip to Las Vegas"

4
27/05/2016

This was a great place for us. The first leg of the trip on the way to Vegas was ok. The set up was nice, couch, table with a chair, fridge, microwave. Clean. Only complaint, the mattress was quite old and past the time it should have been replaced, we were uncomfortable and had the sensation of rolling into each other in the middle. The shower head not the best. On the way home we stayed here again. This time the mattress was comfortable. Instead of a couch there was an easy chair. Only one, there was two of us. So, to sit, one of us had to sit in the office chair or edge of the bed. The shower head not the best. The room was clean. Both times. The hotel is situated around plenty of places to eat. Convenient to all sorts of stores, gas stations, drug stores........what ever you need. The breakfast not that great. Staff is friendly. Our dog stayed with us. She was comfortable as well. I would recommend to anyone traveling through and need a nice, clean, comfortable place to rest, this is the place. They are pet friendly and human friendly. Also, the area feels safe.

"an excellent BW plus in eastern Idaho"

5
20/05/2016

We've been traveling for several nights now from AZ thru CA, Oregon, Idaho, MT, Colo, and we've had no major surprises...this BW + at Twin Falls, ID was an excellent hotel, sparkling room, comfortable beds, quiet. plenty of amenities and towels. Breakfast was well presented and fresh, excellent coffee...no problems at all.

"very pleasant lodging experience"

4
17/05/2016

We had a very enjoyable, pleasant experience at this motel. Our dachshund accompanied us on this trip. Our room was nice. The setting is on very busy Blue Lakes Ave., but we were placed towards the back of the motel. Didn't have any problem with hearing noisy traffic. The only slight glitch in our stay was the shower. It had suffered some water damage behind the showerhead and had some cracking in the adjacent wall of the tub. Other than this it was a very pleasant stay, We have stayed at this location for the past 15 years.

"OK but room was uncomfortably warm this mid-April night"

3
14/05/2016

Motel is located in a commercial area with many restaurant choices. Check in was quick. The pool looked nice but we didn't have time to use it. Overall, staff was pleasent and considerate Our problem was a poor night's sleep. We Arrived about 8PM after a long drive. After dinner, we set the room thermostat for a comfortable temperature and went to bed. Both of us woke up in the middle of the night finding the room airless and warm. Tried to lower thermostat or find some other way to turn on the HVAC unit fan but nothing worked. There was also no opening window. We were both too tired to involve the front desk at 3AM. So, woke up poorly rested the next morning with another long drive ahead of us. In our experience, this is on the expensive side for a Best Western plus, especially as it turned out to be the least restful night in our cross country trip. Probably good idea to check the HVAC unit in your room before retiring here.

"On the Road Again"

4
12/05/2016

We used this hotel as part of a road trip on the home leg. It was a welcome sight after a day of driving across the Nevada desert. The location was very convenient to someone arriving by car. After a long day of driving we had no desire to drive anywhere to eat. Available choices for a place to eat dinner were limited, but that is not really the fault of the property, just a fact to note.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review we do appreciate it very much. The next time you are this way be sure to ask about a place to have dinner we have a lot of good recommendations for you!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Check out staff argued about room rate"

2
08/05/2016

I had been quoted a price when I booked the room that was adjusted to get my business away from La Quinta. When checking out in the morning the desk clerk wanted to argue that I was given a rate that I shouldn't have. I didn't want to argue with her so phone the manger later who straightened things out

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Afternoon, I want to thank you for taking time to write a review for us we do appreciate it!! I am sorry that your experience with us was not handled better. We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Location"

4
08/05/2016

Nice hotel, pleasant staff and a great in town location. What you would expect from BW. Breakfast a bit nicer than normal. Very efficient front staff when we arrived sorry didn't note the name. Our room needed new pillows for the bed ours were lumpy not that it kept us awake. Close to "Jakers" restaurant across the street where we had a very nice dinner.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, it is nice to see that you enjoyed our hotel, and we hope to see you in the future!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"LOOKING FOR A COMFORTABLE AND CLEAN HOTEL?"

5
06/05/2016

Youve found it Here! Twin Falls Best Western. Amy and her crew Madison,Randy, Nicole- ALL STAFF dedicated working as a TEAM and are so HELPFUL! Strong and fast WIFI here. We make sure we call ahead and always look forward to staying here for Business or Family times. GREAT SHOPPINGNearby.. even a COSCO nearby at this good location and a 24 hour Sharis restaurant that serves the best pie with fresh coffee. This Hotel is a very popular Hotel in the area and has a Huge Heated Swimming Pool, Fresh baked cookies at Dusk, and ..The Best with.Clean Rooms after a long day of Travels.Normally its been super quiet the times weve been there!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT compliment to me and my staff!!!! We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Our stay at Best Western Twin Falls"

4
01/05/2016

We had a nice stay while in twin falls at best western for a soccer tournament. I thought the room was over priced for the area but it was a nice and had a nice breakfast each morning. We did have a problem with the shower valve but managed to make it work good enough to get our three showers and get to our soccer tournament. I did let the front desk know about it when we checked out and they apologized for inconvenience.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Afternoon Chris, Thank you Chris for letting us know about the shower valve, we have taken care of the problem!! I hope you come visit us again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Would stay again"

4
29/04/2016

Nice place very close to all dining, shopping, & tourist attractions. Only thing that irked me was the bathroom exhaust fan on the same switch as the mega hot heat lamp. Who thought that was a good idea? Someone who used to be employed at Guantanamo Bay no doubt. Putting up with that though we thought this would be somewhere we would return to next time we visit the Twin Falls area.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, I will take a look at the heat lamp/exhaust fan and make sure it is hooked up correctly. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Short Lived"

4
24/04/2016

We were on our way back home from a funeral in Yakima, WA and needed a place for a lay over. This hotel was quite a surprise The room was nice and comfortable, the staff very friendly and professional. The two women who worked in the breakfast area went out of their way to make you feel special. If we are in the area again and need a place to stay this will be that place.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, I am glad to see that you enjoyed our hotel and hope that the next time you can visit us for a longer period of time. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Recommended for Twin Falls"

4
23/04/2016

This is our second stay at this hotel in Twin Falls, and we would definitetly stay again. Very friendly staff, clean and comfortable room. Warm cookies. The breakfast was per usual for most Best Westerns, everything we wanted was available and the staff person was friendly and efficient.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning, Thank you so much for taking time out of your day to write a review for us, we do appreciate it. It is nice to see that you enjoyed our hotel. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Not too close to freeway"

4
22/04/2016

Hotel was very nice, however most BW are located right off the freeway, but this one was about 6 miles south. Close to restaurants and we were able to take our car in for servicing as there are many dealerships around the hotel.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the GREAT review, we do appreciate it, and we hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Excellent hotel"

5
08/04/2016

We've stayed at this hotel twice before and really like it. It is clean and quiet and the amenities are all good! Cookies on our arrival is a nice touch, the internet was strong and the breakfast was very good. All in all, a great place to stay.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
It is nice to see that we are doing a good job!! Thank you for the return visits and we hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Awesome!"

5
01/04/2016

From the ladies who checked us in and suggest we have dinner at Jakers which was excellent - to check-out. The room was so clean and I really liked the decor. No having to eat off paper plates for breakfast was a plus and the food and layout of the room superb. Great value and if we are every that way again we will definitely stay there.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review!! We will look for you if you are ever our way again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good Road Trip hotel"

4
31/03/2016

Clean, cheap, quiet, comfy beds and full free breakfast - what more is there to say? Do take five minutes to drive back to the nearby Idaho Visitors Center overlooking Snake River Canyon - well worth it.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am glad to see you enjoyed staying with us. If you like the view from the bridge, you will love the view at Shoshone Falls. Hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Improvement Required"

2
31/03/2016

Interior and rooms are date. Walls are paper thin. We had to call the front dest to have them contact the occupants next door to turn down the music twice. After that lived with it. Hairs on sheets did not belong to us and bathtub in jacuzzi suite was not clean as was the bathroom. Out of all the Best Westerns that we stay at and we are Platinum this was the worst. Will not return.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for your review, we do appreciate your honesty. We are doing a lot of up grades to our hotel and will be going through some design works this fall. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Amazing!"

5
30/03/2016

Room was amazing. People were friendly. Area was great. Will be returning. I highly recommend this! Room was very clean and tidy. Had bottom floor and it was very quiet. Breakfast was not too bad either.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the kind words!! We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Accessible rooms"

4
24/03/2016

Not all accessible rooms are created equal. Some are definitely designed for wheelchair access, others are not. If you are looking for a wheelchair accessible room, be sure to get details about the specific room before booking.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review we do appreciate it. I hope that your room was what you were looking for. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Centered perfectly"

4
23/03/2016

A very nice, spacious and clean room. I loved the soft disposible face wipes. The staff was so friendly and accomidating. A really nice continental breakfast, bacon also A mexican restaurant right across the street was suggested and good!

"God Bless them"

5
20/03/2016

Twin Falls Best Western Plus: March of this year, my husband, Bob, went to sleep at your hotel and woke up with the "Angles". Two of your employees, Pat and Amy got to our room immediately! Amy, the Manager, was so good to me. She helped me all that day and the next. We have always used the Best Western when travelling for their quality of service, appearance etc. The loss of my husband, and the top quality of assistance I received, confirmed to me that the Best Western is the "best" place to stay. Jane Clayton, Enderby ,BC Canada

"Great Place To Stay"

5
15/03/2016

We love staying here when we travel to see the grandkids. Pool is open 24 hours which is a great way for us to entertain the kids and we all have a blast. The staff very helpful and accommodating. Breakfast is plentiful and pretty impressive. Rooms were clean and are well kept.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Shelly, Thank you so much for the GREAT review!! I am glad to see that we are doing a good job. We look forward to seeing you and your grandchildren in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Excellent Stay-cation"

5
14/03/2016

Our family was part of a wedding on Saturday. The four grandson's were all in the wedding. We decided a night at the hotel with a pool would be nice treat for them. It was a hit. The staff were amazing. The boys can't wait to go back. Even though we live here in town it is a great way to make someone feel special. We are officially the coolest grandparents ever according to our grandson's.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Coolest Grandparents Ever, We look forward to seeing you and your grandsons in the future, we will keep the pool full. Sincerely, Amy Perkins (also coolest grandparent) GM [email protected] 208-736-8000

"Exellent Service / Excellent Property"

5
12/03/2016

Front desk staff may be the best in the business. This facility is very well taken care of and the amenities are all there. Room furnishings are of the best quality. I'd recommend this as a stop for anyone in the Northern Nevada / Southern Idaho area. There may be no better lodging!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning David, Thank you so much for the GREAT review we do appreciate it. We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Excellent value - comfortable rooms."

4
11/03/2016

Comfortable, clean rooms with a great breakfast. There is an indoor pool and hot tub until 10PM. Great location near many good restaurants. Right in the heart of Twin Falls with easy return access to I-84.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Sonie, Thank you so much for taking time out of your day to write a review for us. Just to let you know our pool and hot tub are open 24/7. Hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best Best Western ever"

5
03/03/2016

I was here on business and the night started off with a very friendly staff member checking me in and then the room, oh what a wonderful room. It is located in the heart of town and there are at least two dozen restaurants nearby. I would recommend this hotel to everyone.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Jeffrey, I am very glad to here that you enjoyed our hotel. Just to let you know in the future if you come to town on business we do have a few rooms that are called Business Suites, you will have to give us a call and we will see if we have any available. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Small Town, Big Value"

4
16/02/2016

This Best Western PLUS in Twin Falls, Idaho is a good base of operation for fun or business in the Magic Valley. A good breakfast, clean, comfortable rooms and friendly staff make for a pleasant and care-free stay.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning, Thank you so much for taking the time out of you day to write a review for us. I am glad to see that you enjoyed our hotel. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great bed"

4
14/02/2016

Late night check in , very helpful check in person , took the time to make us feel valued , told us about local attractions , said not to miss Shoshone falls and canyon , which we did , about 10 minute drive was awesome, don't miss it! King bed was great , room clean , tv good , Internet good . Nice breakfast, usual cereal , hot choice nicely done biscuits, Gravy, sausages , potatoes, scrambled eggs , coffee good with real half and half! Good location .

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your review. We have a beautiful city and surrounding area, there is a lot to see. We hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Stay at Best Western Twin Falls"

5
08/02/2016

Great hotel. Very affordable. It was in a fantastic location. It was only 3 minutes off the interstate and is located right in the middle of restaurants and all kinds of shopping. The room was very clean, modern, and there is internet service. The hotel also has a pool, hot tub, and exercise room. The staff were very pleasant and efficient. I will definitely stay there again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review we do appreciate you business and hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"A great value"

5
06/02/2016

My wife and I really liked this hotel. The Hotel is close to restaurants and shopping mall and is accessible from Blue Lakes road, the main road through Twin Falls. Our cost was 80 dollars. We woke up around 8am, went and sat in the hot tube, then later had a hot breakfast of sausage, eggs, waffles, and potatoes with sausage gravy. I found the temperature controls very useful allowing the user the option to run the fan on manual or automatic mode. This feature allowed me to accurately control the temperature of the room. The room had a queen sized bed and a lazy with a writing desk. The rooms were quiet and we both had a refreshing night of sleep. I found the hotel, a great value.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am glad to see you got a good nights rest there is nothing better!!! Hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"A great hotel"

4
24/01/2016

I always stay at Best Western when I am out of town working, the staff is always helpful and the rooms are always very comfortable. I have choices when I am deciding where I will stay on my trips out of town and I always return to Best Western.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for making us your place to stay when you visit Twin Falls. We hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"TIRED OF TRAVELING? STOP HERE THE BEST WESTERN PLUS TWIN FALLS IDAHO"

5
18/01/2016

CLEAN rooms, and a Fantastic STAFF at this property. They make sure your stay is a WELCOME one! Great breakfast included, and nearby shopping such as Costco and Target will keep you busy.Several restaurants nearby anything from fast food to a family style. The parking lot is secure,well lit,and taken care of.We felt extra safe even with snow pouring coverage on all roadways,Parking here was no problem.They had cleared the fastest they could in prep for the snow storm all the entry and walkways to ensure the safety of their Best Western Plus customers.We had stopped a few blocks away from this Hotel for gas and did not find the station cleared so how glad we were to see the management and staff here were concerned and caring about safety! Check-in fast and a great big thankyou goes out to Madison! She was waiting for us to arrive during the snow storm and checked us in fast and with Superb service even asking would we like cookies shed just baked, reminding us our room had a coffeemaker. The front areas are well taken care of and maintained for the safety of all coming inside from long winter weather driving. Certainly a jewel of the Magic Valley...dont miss this one...anytime your headed to Twin Falls Idaho reserve a room here.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
WOW thank you so much for the GREAT review!!! It is sure nice to see that our guest appreciate all that we do. THANK YOU!!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very nice hotel"

5
05/01/2016

Very impressed with this hotel! Very clean and huge room! I loved that there was a large stuffed rocking chair in the room! I was able to get my little one to sleep easily. The pool was a tad on the cool side, but very nice. Staff were friendly and the hotel was quite. Breakfast was fresh and tasty!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate it!!! I am glad to see that you enjoyed our facility and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Excellent place to stay, best pool"

5
31/12/2015

We have stayed here for family in the area for about 12 years. We love the indoor pool & hot tub. We think they have the best breakfast bar, it is very filling. They have wonderful customer service. We have been able to check in early, usually by about 1 hr, which has been very helpful. We always have our grandkids stay overnight with us and they love to go swimming. They really get their tummies full at breakfast. This is our favorite place and we wouldn't think of staying any place else.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us we do appreciate it!! I hope that you and your grandchildren continue to enjoy our facility. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"December 2015"

4
28/12/2015

The hotel is centrally located in the city with good access to eateries and businesses. Stayed here on 12/4 and 12/21. Room 125 and 121. Poor TV reception in 125, great reception in 121. Snow and ice on both trips, sidewalk and parking lots were salted/sanded very early.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review it is nice of you to take the time to write this for us. I will make sure the TV in 125 is working better. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Hotel"

5
27/12/2015

Rooms very clean. Great pool and hot tub. Second time we stayed at this Best Western in Twin Falls Idaho. Will go back because it is close to our grand children. Close to stores and not far off Highway 84.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us we do appreciate you!! We hope to see you in the future. Sincerely, Amy Perkins [email protected] 208-736-8000

"Twin Falls, ID"

5
21/12/2015

This hotel is centrally located on Blue Lakes Ave and very easy to find. The staff is very helpful and the entire hotel is clean and well taken care of. I have stayed at this hotel several times and prefer it the other hotels in Twin Falls

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT compliment!! I am happy to see that we rank above the others. We look forward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Wow what a great hotel"

5
20/12/2015

I called up at the last minute due to weather. When I arrived at the hotel staff member was outside and asked is was Donna. It was nice to be recognized. Got a clean and comfortable room. Breakfast hot and yummy. Staff was awesome! THANK YOU!!

"A little tired, but clean, warm and friendly"

4
15/12/2015

We were in town for a two-night stay for a family event. We requested a room with a walk-in shower to reduce strain on a bad knee. We got a two-queen, handicap-equipped room on the first floor. The thermostat controlled the wall mounted (under the window) AC and heater. The room was clean, the bedding was fresh, and the TV was clear. The refrigerator was small but kept our cokes cold. The coffee pot worked with the supplied coffee. The front desk staff was friendly and helpful. We looked at the exercise room (off of the indoor pool and hot tub), but it did not have the equipment we needed for a bad knee. The only downside of our two day stay was the location of our room. It was right alongside the side entrance, so we could hear the door closing, people walking and talking, and the luggage carts going by. Even this settled down after awhile. For a mid-range hotel it was a comfortable stay. It is right on Blue Lakes, with the newer hotels on Pole Line Rd, out by the new hospital. We were happy with our stay as the Best Western served its purpose.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review, we do appreciate you!!! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Poor Customer Service"

1
02/12/2015

We can't report on amenities, cleanliness or how we liked the stay. We did not get past the poor customer service we received at the front desk. We called while on the road just after 11 am for a King room with a pet. We asked for a late check in, the response was "We have 4 available, we will hold your room until you get here". We arrived about half past 10, reservation was waiting. Once we arrived at the room we found it was two queen beds. We did not enter the room, but went back to the front desk. These were the statements that were provided to me when questioned why we were not given a room with a king: "I can't put you in a room with a king that is "pet friendly" -I just gave the last one away an hour ago". "There is nothing that I can do" "it is out of my hands", " The room I gave you is the same room" "The cost is the same". These statements are all clearly from someone who is does not understand simple expressions of customer service. At the time of check in had she shared "I am very sorry, there was a mistake made and our only pet friendly room is two queens, would that work?" Any statement would have been better than what we were told after driving nearly 13 hours, we were ready for a rest. Leaving that hotel was not easy, we will not be back. Our recommendation is to not bother with this Best Western. It is not located convenient to the HWY. We can completely recommend driving just a bit further and stay at the Best Western in Jerome, Idaho - better location and staff that understand why we choose only Best Western.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning Candi, I am so sorry for the poor customer service you recieved from my front desk auditor. I have already had a staff meeting using this situation. You are 100% correct she could have done and said any number of things to make this a better experience for you and yours. I do hope that you will take a chance on us in the future!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Met all our wants and needs"

4
28/11/2015

This was a good hotel to stay in. We appreciated that it was pet friendly and that they had plug ins for vehicles since it was so cold. I also enjoyed the 24 hr pool and hot tub! Breakfast was complimentary and had a good verity and quantity. Beds were comfortable and rooms were clean!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time to write a review for us we do appreciate it. We hope to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Good value for a clean, comfortable stay"

4
25/11/2015

Everything clicked for us at the Best Western, where we spent an overnight before heading to Big Sky, MT. For a mid-range hotel, this one checks all the boxes -- clean room and bathroom, comfortable bed and pillows, free internet, flat-screen TV, and bathroom amenities. There's also a 24-hour indoor pool and hot tub and small workout room. The free breakfast features hot and cold items -- eggs, sausage, potatoes, waffles, cereals, pastries, juices, etc. Good coffee, too. Oh yes, and the front desk staff was friendly and helpful.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of you day to write a review for us, we do appreciate it. I am glad you enjoyed our hotel and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Not the "Best" in the "Western""

3
24/11/2015

Has a pet area but it is mostly used up areas by previous dogs. Guests aren't cleaning up after their pets so you wander looking for a clean area for Spot to poo. Room had superficial improvements but things were coming undone. The bed was like a piece of tiramisu - hard on top and soft without structure inside. Seemed like a really old mattress. The pillows smelled like many people had drooled and burped on them.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us it is always helpful to here any kind of improvements that can be made. We do have design coming in this coming summer and we are scheduled for new beds. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very Pleased with Stay"

5
23/11/2015

I was very pleased with the cleanliness of the rooms, the comfortable beds, indoor pool 24 hours, and the breakfast was great. Employees were friendly and helpful. I would recommend this hotel to anyone traveling to Twin Falls. The location was perfect, easy access to interstate, the mall, movie theaters, and restaurants.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the GREAT review we do appreciate you!!! We hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Toilet did not flush very well.........."

4
20/11/2015

Our stay in this hotel was good, but the toilet didn't flush very well so it had to be flushed again every time to completely clean the bowl, rather annoying. Also, the drains didn't seem to work as the shower and the sink would full up with water while the faucets were running.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to write a review for us here at our hotel, we do appreciate it. I would love to know what room you were in so that we can check the drains. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Animals"

5
15/11/2015

We have 2 old dogs-they are like family to us. WE hae always been welcome at Best Western.We will all ways stay at Best Western when they are available. The rooms are always clean .Its a place you can actually sleep.Its piece and quite.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for you kind words, we do appreciate them. We look forward to seeing you and your family(dogs) back with us in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very nice hotel"

4
15/11/2015

My first impression upon arrival in the lobby was clean and elegant. Good sleep, comfortable room and clean and spacious breakfast area with usual items at breakfast buffet. Staff recommended Jakers Restaurant where you get 10% discount with your room card which was very good and has a 60 menu with smaller portions. Would stay again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for choosing our hotel, we are glad that you enjoyed your stay with us. We hope to see you again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Very good hotel"

4
11/11/2015

This hotel offers affordable accommodation with good amenities. It's in a central location, close to many restaurants. Plus it's pet friendly. We had a room near the back, away from the main road so it was quiet. We would stay here again for sure. Good safe bet!

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us we do appreciate you!! We hope that you will visit us again. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Best place to stay in Twin Falls"

5
06/11/2015

Offers so many amenities like laundry facilities, and 24 hour pool hours. The breakfast is extensive and the personnel are warm and caring. Children are very welcome. Parking is good and they do have an elevator.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your busy day to write a review for us, we do appreciate it!! I am glad to see that you enjoyed our hotel and hope to see you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"One of the Better BWs"

5
31/10/2015

We often stay at a BW when we travel-location, decent quality, affordable price etc. I have to say, contrary to what some of the other reviews have stated, that this was one of the better BWs that we have visited. Clean, extremely quiet and very comfortable. All the amenities worked well and the room was very welcoming. Friendly and helpful staff. Strong wi-fi.Breakfast consisted of all of the usual items but they was fresh and delicious. Our 3rd floor king-sized room was about $80 (plus tax) on a Friday night. We would definitely stay here again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning, Thank you so much for the GREAT review, we do appreciate you!!! We look forward to seeing you in the future. Sincerley, Amy Perkins GM [email protected] 208-736-

"Not comparable to other plus levels!"

3
30/10/2015

Unfortunately for this hotel we had stayed at another Best Western Plus the night before and they really did not compare to one another. This was an older place that had been renovated and just didn't compare. If I were placing this on a scale it would have to be the budget Best Western for the room anyways. It did have the free breakfast which was nice but it never ceases to amaze me how guests see the breakfast room as there kitchen table vs a public eating area, which means get out of your PJs and put some cloths on, run a brush through hair, put on some shoes and wipe the makeup out from under your eyes, You are in a public place and I am stranger sitting next to you that you would never see at your kitchen table! The place is dog friendly and that may have contributed to the lesser room but it certainly did not at the place the night before. I also had to pay extra for the dog which I did not the night before. The bed was also very poor compared to night before. So all in all this place was a disappointment.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time out of your day to write a reveiw for us. We are an older property and for that reason we are always doing up grades. We will be having a design group coming our way in 2016 and hopefully you can give us another chance. Sincerley, Amy Perkins GM [email protected] 208-736-

"Good location"

4
30/10/2015

I was hoping for a Best Western closer to the freeway, but this one ended up being in a good location. Lots of restaurants close by. As always, clean, comfortable beds. The next time I'm in Twin Falls, I'll stay here again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for taking time to fill out a review for us we do appreciate your time. I am glad you gave us a try we do have a GREAT location. We look forward to seeing you in the future. Sincerley, Amy Perkins GM [email protected] 208-736-8000

"Another fine Best Western"

4
24/10/2015

We have stayed at many Best Westerns the past few weeks and this is a great example of the quality if the chain, clean, comfortable room, easy access to near by restaurants, good internet and breakfast. Would not hesitate to return.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Good Morning, It is nice to see that we are maintaning the good service you expect from Best Western. We hope to see you again if you are ever back in our area. Sincerely, Amy Perkins GM [email protected]m 208-736-8000

"A Good Place TO Stay"

4
23/10/2015

Clean and very accommodating staff. Very helpful planning future trip. Breakfast was ready early which got us on the road quickly. Was able to request a specific room that allowed easy access for this trip and in the future.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
We are glad that you liked your accomadations with us here, and we hope to see you the next time you go through our area. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"traveling through"

5
23/10/2015

Excellent service. Thank you. We appreciate Best Western being pet friendly as we always travel with our pooch. He is family, too. Your hot breakfast was better than others. Staff was congenial and helpful.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate you taking time to write it for us. We are happy to accomidate your pet. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Off to the Nationals"

5
22/10/2015

We needed an overnight stay on our way to Loveland, CO. As all the rooms were full in Burley Idaho, we decided on the Twin Falls Best Western. We thought there was a restaurant in the hotel, but the desk clerk gave us a great Chinese delivery. As we had driven about 600 miles that day, we needed a nice comfortable place to rest and recharge for our destination in Colorado. As always, we were not disappointed in how welcome both our dogs and us were treated.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am happy to see you got a good nights sleep and recharged for the following day. We would love to see you again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Convenient in Twin Falls"

4
22/10/2015

Everything about this Best Western Plus in Twin Falls was unremarkable; nothing stood out. If anything was notable it was the breakfast. The hotel was close to dinning options. Our room was on the first floor and was easily assessable form the parking lot. We were just passing through and stayed one night. I might stay there again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
It is nice of to write a review for us, thank you for taking the time out of your day to do so. I do hope you stop by again in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"restful stay"

4
21/10/2015

The staff welcomed us and were helpful with directions to the falls. The check in is efficient and we were given a room on the third floor. Restaurants and shopping are close by. The breakfast is well presented and there is something for everyone. Staff is very friendly and eager to help. We left something behind in our room and they have made arrangements to send it to another Best Western where we will be in another 2 days.

"a great place to stay"

5
19/10/2015

This hotel is in my home town . I only visit there any more as no family lives there. It is a place to feel like a home away from home. I have had a lot of extended family stay at this hotel and all of us enjoy the stay. From the pool to the breakfast to the rooms, we really enjoy the stay at this hotel.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you Jayna for all of your kind words, we look foward to your next visit!! Sincerely, Amy Perkins [email protected] 208-736-8000

"Nice Hotel"

4
15/10/2015

This is a nice hotel and they have a pretty good breakfast. The pillows were not very comfortable on the bed and the internet is a little slow. I have stayed here many times and I would stay here again, but I keep forgetting to bring my own pillow.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for the review, its nice to see you keep coming back. The next time you are here give me a shout and I will get you different pillows. Sincerely, Amy Perkins [email protected] 208-736-8000

"Satisfactory but just Average"

3
14/10/2015

This Best Western is just an average property when compared with other BWs. It is a fair value and reasonably clean but it is also well worn and in need of an update. The furnishings are pretty beat up but the beds are firm and comfortable. The breakfast is decent. The staff here is friendly and efficient. Not a bad place to spend the night but nothing exceptional or noteworthy.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we are do for some remodeling next year!! Sincerely, Amy Perkins [email protected] 208-736-8000

"A Plus for Twin Cities"

5
13/10/2015

A gem on Idaho's Interstate 84. What a surprise after iffy overnight stops in Utah's canyon country. Clean, quiet, easy and convent parking. Great, welcoming staff. Seems brand new but with pleasant details and not far from a quick stop at Starbucks.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
We appreciate your business and we are glad to see that you enjoyed our hotel. We would love to see you again in the future. Sincerely, Amy Perkins [email protected] 208-736-8000

"Pet friendly, indeed!"

5
12/10/2015

We stayed two nights at the Twin Falls Hotel. It was extremely clean and comfortable. I had worried about traveling with 2 dogs (first time) but the hotel staff was welcoming of them and they have a very nice area for the dogs to go outside. They even provide the clean up bags. I would certainly stay there again.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you for writing a review for us, we do appreciate it. I am glad that you and your two dogs enjoyed the hotel. Sincerely, Amy Perkins [email protected] 208-736-8000

"Clean and convenient"

5
11/10/2015

We were early arriving but an early check-in was no problem. The reception staff in a bright, airy reception area were polite, friendly and helpful. The hotel was clean and well cared for in all areas, the room was above average size, very clean and well decorated. The breakfast area had ample seating and the food was plentiful and well presented. It is conveniently situated for shops, restaurants and all the local attractions. We don't think you will find much better in the area.

"So Glad We Didn't Stay Next Door!"

4
04/10/2015

Nice property with attractive lobby and common area. It was right next door to another property which other friends stayed in for a wedding we all came to attend. Our room was clean, well kept and ample and afforded plenty of seating including a rocker/recliner) for visiting before and after the event. Rooms have refrigerators, microwaves and hair dryers. We're so glad we made the choice to stay here instead of the hotel next door after seeing their small rooms which only had one chair and were tired and worn looking. This hotel has a complimentary breakfast included in the price as well, although we ate elsewhere with friends. Prices were reasonable (we used AAA discount) and were happy with the price for a two night stay.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for your reveiw, it helps to here we are ahead of the compitition. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Hotel"

5
01/10/2015

This is a nice hotel in a very nice location, the staff were very friendly and very helpful. The room was clean and the bed very comfortable. The breakfast was very nicely prepared and laid out, with more than enough food to keep all the guests satisfied. All in all, a very nice place, and we will be back.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the review, we do appreciate it!! We are looking foward to seeing you in the future. Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great Service but dirty toilet seat"

2
01/10/2015

Housekeeping needs a overhaul I found a dirty toilet seat in my room, I cleaned the seat myself. Have stayed here many times before without problems but will have a bad mental picture of the experience.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
I am so sorry that your experience with us was not acceptable. You are correct the bathroom and bed are the most important parts of the room with no exceptions. I have used this survey in our daily meetings and will keep bringing this up so everyone knows how important this is. Again, I apologize to you and hope to see you again!! Sincerely, Amy Perkins GM [email protected] 208-736-8000

"Great place to stay w kids and dog"

5
28/09/2015

We called 2 hours before arriving in Twin Falls. We were given a very comfortable room, tasty breakfast, not too expensive, and pet friendly. I would recommend this hotel. We were driving along the Interstate and chose this hotel over the others, and happy we did. We had a teen, and a hound dog, and found that there was plenty of quiet streets to walk our dog. The breakfast morning was very tasty and would recommend it to anyone especially with kids.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for the great review we do appreciate it. I am glad we made both your teenager happy and your hound dog. We look foward to having you stay with us again if you are ever in the area. Amy Perkins GM [email protected] 208-736-8000

"great hotel"

5
25/09/2015

this hotel was like other best westerns very nice hotel with wonderful staff who were very helpful. I always try and stay at a best western when traveling. Would recommend this hotel to anyone who is traveling to your area.

Amy P, General Manager at BEST WESTERN PLUS Twin Falls Hotel, responded to this review
Thank you so much for taking time out of your day to write a review for us, we do appreciate it. I am happy to see that we are doing a good job. Amy Perkins GM [email protected] 208-736-8000