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Best Western Hotel Real Tula Express, Tula de Allende

4.0/5  - basé sur 46 notations.
Zaragoza Sn., 42800, Tula De Allende, Mexico - See map

The Best Western Real Tula Express is an executive class hotel, which brings a sense of comfort and functionality, together with warm and professional service by our staff. We offer our guests the ideal place to stay in Tula. Your best option without a doubt! We are strategically located in the downtown area.

Best Western

Hotel Real Tula Express

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 45 guest reviews
NOTE ISSUED
Excellent
19
Very Good
12
Average
8
Poor
4
Terrible
2
REFER TO NOTICE
Business Business
21
Couples Couples
5
Family Family
11
Friends getaway Friends getaway
1
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Real Tula Express"

3
13/08/2018

The hotel's lobby looks a bit weird but the room was clean and modern although small. They have a parking lot behind the hotel which is fenced and locked for the night, you have to ask the front desk to let you out if you leave early in the morning or late at night. Breakfast was so-so. Wi-fi signal was good.

"False advertising!"

1
23/05/2018

We chose this hotel on TripAdvisor because they advertised Parking. We were traveling through Mexico with a pickup truck full of personal belongings. We reserved the room through Booking.com and paid in advance. The hotel was located on a busy street in mid-city. When I inquired at the desk about parking, the desk attendant said "we don't have any" but the pointed to the street where one space was blocked by traffic cones. I said that we wanted to cancel the reservation since parking on the street was not safe and he said I would get a full refund through Booking. However, after submitting the request for a refund, the hotel now says that they will not refund my money.

Gerencia G, Gerente at Best Western Real Tula Express, responded to this review
Thank you for your comment

"Cozy rooms and great service"

4
19/02/2017

Stayed one night, the receptionists were very friendly and professional. I was surprised by the comfortable bed and rooms. Even though the room is quite small, it was perfect for resting after a day of driving.

Gerencia G, Gerente at Best Western Real Tula Express, responded to this review
Mr Jorge M Its a pleasure for us to have the opportunity to be able to offer aour services and to know that your experience was nice in HOTEL BEST WESTERN REAL TULA EXPRESS. We are waiting for your visit again as son as you can. THANK YOU

"A decent hotel for a reasonable price"

4
10/02/2017

Nice hotel close to the downtown square. The room we were in was nothing special, i bit on the small side. A buffet breakfast was included in the rate. 800 pesos for 2 people king bed when we stayed..

Gerencia G, Gerente at Best Western Real Tula Express, responded to this review
We are so greatful to know what is ypur opnion, is a pleasure to have the opportunity to assist you. All the Staff in the Hotel Best Western Real Tula Express, hope to have your apreciable presence as son as you can. Thanks for your preference.

"OK for an overnight stay"

3
12/01/2012

Tula, Mexico has limited hotels in the area and even more limited brand named hotels. The hotel is centrally located and room rates are very reasonably priced. The rooms are clean, but very small and outdated. The bathrooms come complete with a sign warning that "the water is not suitable for human consumption". Breakfast is included in the room price, and basically consists of coffee / tea, juice and eggs made to your request. We arrived a little late for breakfast but the staff was very friendly and accommodating. The rooms are not air conditioned or heated. Temperatures get cold at night in Tula, so be sure to request a portable heater, which worked fine. Overall, it is basic accommodation at a good price, with limited other options.I would stay there again.

Gerencia G, Gerente at Best Western Real Tula Express, responded to this review
Hotel Best Western Real Express ha cambiado su administración y nos ponemos a sus órdenes. Nos gustaría pensar que hemos contado nuevamente con su apreciable presencia, El Staff de Hotel Best Western Real Tula Express, le hace una atenta invitación para que conozca nuestra nueva imagen, con mucho gusto lo esperamos.