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Best Western Hotel Philadelphia South - West Deptford Inn, Thorofare

4.5/5  - basé sur 432 notations.
98 Friars Boulevard, 08086-2263, Thorofare, United States - See map

Book a room at the Best Western® Philadelphia South - West Deptford Inn to enjoy a first-rate hotel in Thorofare, NJ close to numerous popular attractions. Travelers who come to our hotel near Philadelphia International Airport will find a high-quality clean facility marked by a number of attractive amenities, including free wireless Internet access, free parking, an outdoor pool, and interior corridors served by an elevator. We also feature a 24-hour exercise facility and a meeting and event space for up to 100 people. Best of all is the complimentary full breakfast we serve from 6 a. m. to 10 a. m. everyday, that includes scrambled eggs, sausages, and fresh waffles. Of course, a comfortable place to stay is only one part of a memorable trip. You'll find plenty of things to do near our hotel in Philadelphia, where you can catch numerous big-league sports teams in action, including the Phillies at Citizens Bank Park and the 76ers and Fliers at the Wells Fargo Center. No visit to the area is complete without a tour of Historic Philadelphia, home to the Liberty Bell and Independence Hall. We're also just a few minutes from the Camden Waterfront, one of the most popular entertainment districts in the region, which boasts the Susquehanna Bank Center, Adventure Aquarium and the USS New Jersey battleship museum. And naturally, our hotel being in the Philadelphia suburbs of southern New Jersey, you'll be able to shop at first-rate malls and boutiques without traveling far at all. Business travelers staying at our Thorofare, NJ hotel for its proximity to the Mid-Atlantic Corporate Park, Sunoco, Valero® Oil Refinery and Checkpoint® Systems will appreciate our business center with fax service and the work desks available in all rooms. Our meeting room is available to host meetings. Book your stay at the Best Western® Philadelphia South - West Deptford Inn today and get the best of Philadelphia and Camden, New Jersey right outside your door.

Best Western

Hotel Philadelphia South - West Deptford Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 425 guest reviews
NOTE ISSUED
Excellent
263
Very Good
101
Average
39
Poor
13
Terrible
9
REFER TO NOTICE
Business Business
85
Couples Couples
72
Family Family
180
Friends getaway Friends getaway
48
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent"

5
24/08/2018

Helpful from initial phone call to checkout. It starts with smiles and greetings from every single staff member. Everything worked everywhere - their handyman/engineer must be BUSY doing an excellent job. Clean, comfortable, quiet, great breakfast kept organized and clean and refilled. Manager was available in lobby checking for satisfaction as we departed. Wonderful experience.

Best Western P, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for your review. I am glad that you had a great stay with us, and I will share your review with my staff, I know they will love reading it.

"THE BEST!!!"

5
19/08/2018

This hotel was everything you could ask for and more! The staff, Ryan especially, were the friendliest and most helpful staff you could ever ask for. The rooms were spotless and sparkly clean, which was my favorite part because I am a clean/neat freak. They even have this recyclable remote protector so you don't have to touch the remote after five thousand other people did. LOVE IT! The hotel has a beautiful pool and a free breakfast that has all the basics. Our stay was so wonderful that we decided to stay an additional day. Ryan was so fantastic! He was able to accomdate our very last minute decision and by working his magic, we didn't even have to switch rooms. Thank you, Best Western and thank you, Ryan! We will be back! :)

Best Western P, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for reviewing us, your review made Ryan's day.

"Needs Work"

3
15/08/2018

I stayed here because it's five minutes from where I'm working. The good news is that the staff is very nice and helpful. The hotel itself is old and worn out. I had them move me because the first room had a mattress that was like concrete. My second room smells so stale and like cigarettes. I felt bad and didn't ask them to move me again. The room is clean just really old and smells bad. The breakfast is fine. I wouldn't stay here again.

Best Western P, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 856-848-4111. Dan Chycota GM

"Family Reunion"

5
13/08/2018

Had my family up from Texas the first week of August 2018. They were extremely pleased with the professionalism and courtesy of the staff. Actually commented that it was nice to see people enjoying their jobs and working hard to accommodate their guests as much as possible. The Swenson"s and Henderson"s thank everyone for the wonderful accomodations and personal treatment you provided to us!

Best Western P, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you very much for your review. I will this on to my staff, I know this will make their day. Dan Chycota GM

"Decent hotel"

5
06/08/2018

We stayed here on our way further north. The staff were very friendly at check in. We were able to take our toddler for a swim to help expend some energy before bedtime. The room was clean and decent. The hot breakfast the next morning was a great way to start our long day of travel. We would stay here again.

"South Jersey Gem"

5
06/08/2018

Second time I stayed here while visiting relatives and friends. Clean, well-appointed rooms, friendly staff, and really excellent breakfast. Manager and front desk clerk, Max, go above and beyond to be of help. An excellent value for the $.

"Unplanned stay"

5
25/07/2018

We stayed recently, quite unplanned as our flight (along with many others) was cancelled. At 3.05am we phoned hoping a room would be available. It was and we were very happy to have stayed. On hotels.com the hotel is listed as 3.4miles from the Phil intl. airport. We learned in a taxi that that this is as the crow flies and it is about 20 minutes drive. Despite this, we had a wonderful stay and I am so glad we chose this hotel. Manager, Mike Riccio is an absolute gentleman and certainly one of the most professional and hospitable hoteliers we have met. He was helpful and polite and really saw that our stay was comfortable and after a stressful time at the airport, we left this hotel both refreshed and with a renewed feeling of calm. Thank you Mike for making our stay so pleasant. It was great to meet you!

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Helen, Thank you so very much for all your kind words. I am very appreciative for all your nice comments. I would normally say how sorry I was that your flight was cancelled and you wound up having to find a hotel at 3 a.m. but I am not sorry . I know it is a little selfish of me but if that would not have happened I would not have had the pleasure/honor of meeting you guys. I enjoyed our conversation so much. I think we solved all the world's problems didn't we? LOL You guys were such amazing guests and I was so sad to say goodbye to you guys and send you back to the airport. I will however apologize for the difference in miles show by the internet booking agents. While it is true it says we are 3.4 miles from the Philadelphia airport that is only if you swim across the Delaware River (which we certainly do not recommend :) It is about 20 minutes by taxi and quite often people will knowingly make the trip because our hotel is much cheaper than the Philadelphia hotels. They say things happen for a reason so I guess you guys were destined to come here so we could become friends. I look forward to hearing from you guys, so please remember to keep in touch. Please take good care and when I get over your way the first pints are on me. Cheers, Mike Riccio Assistant General Manager

"Excellent Hotel"

5
22/07/2018

Every time I visit my family in New Jersey we stay at the Best Western Philadelphia South-West Deptford Inn. This is ongoing for us for the past 12 years. The staff, which includes the front desk personal, the kitchen staff and also housekeeping, are nothing but EXCELLENT. If there was a better word to use, I would. They go out of their to accommodate your every need. We wouldn't hesitate to stay there and we highly recommend this Hotel.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
WOW!!! An awesome review from an AWESOME GUEST!!!! Just to say THANK YOU for all your kind words and compliments hardly seems sufficient, but please know that we do THANK YOU from the bottom of our hearts. Thank you for always staying with us when you are back in our area visiting your Family. We promise we will always work very hard to insure that every visit with us exceeds your expectations. Take good care and we will look forward to your return. Mike Riccio Assistant General Manager

"Good sleep better breakfast!"

5
22/07/2018

Close to Airport close to Atlantic City. Clean, great staff, full breakfast in nice room. I have never gone wrong with best western any of their properties. Front desk was fun to talk it and very helpful

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Fitquest, I just wanted to tell you how grateful we are we all your compliments about the hotel and our staff team members. I will be posting your review where all of our team members will be able to read and enjoy it. I know they will also be very grateful. Everyone here truly loves what we do and take great pride in making sure our guests are well taken care of. Thank you for letting us know we are keeping up the high standards to which we always try to adhere. Thank you again for your loyalty to Best Western and we hope to see you again very soon. Mike Riccio Assistant General Manager

"I recently spent 2 nights at the Best Western in West Deptford, NJ"

4
18/07/2018

The staff was so friendly and helpful. Thanks Mike, Max, & Ryan, your the best. they answered all my questions with courtesy, and patience. Free breakfast was very good. Room was clean and neat. I did not use the pool, but it looked nice

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Theresa, Thank you so much for choosing us when your travels brought you to our area. It was certainly our great pleasure to have you with us. You are an awesome guest and a real pleasure to have as part of our BW Family. I also wanted to personally THANK YOU for your kind words about our staff team members and the hotel amenities. we promise to always provide lots of free courtesy, which we feel is what hospitality is all about. We get the best guests in the world stay with us and it makes what we do seem more like fun than work. next time we hope you get to relax and enjoy the pool. Please come back again to see us when you are back in our area. We will be waiting with open arms.3 Take good care and safe travels. Mike Riccio Assistant General Manager

"Clean Hotel"

5
18/07/2018

Stayed at hotel while attending a concert in the area. The price was very good for the Philadelphia-metro area and the room was very clean. Hotel staff were professional and easy to deal with. No major issues during stay. Breakfast was basic, but overall I can't complain.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi, Just a quick note of THANKS for staying with us while in Philly for the concert. Philadelphia does have some great concerts coming up also ) check the area concert schedule. We are very happy you enjoyed your stay with us and we hope we will see you again soon. Mike Riccio Assistant general Manager

"BOOK HERE!"

5
15/07/2018

My boyfriend and I recently stayed here for 4 nights and a day and we were very thrilled with everything! The rooms were clean, the staff was friendly and the pool was nice! The only down side and what I would warn you about is the location. It's not near much, so I would say that's the only down side. It's not entirely too far though, only about 20 mins to Philadelphia. We also went to Atlantic City, about an hour away! We only had a rental car the last two days of our trip, so we took Lyft the rest of the time. It was quick, easy, and about $20 for both of us total to get to Philly. (Depends on time of day, which day of the week, etc...) Great trip!!!

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
De m0hara2, It was certainly our pleasure to have you sty with us when your travels brought you into our area. I also want to personally THANK you for all your kind comments and compliments about the hotel and our staff team members. As you can see for you own experience, everyone here is totally dedicated to making sure all your stays with us exceed your expectations. Thank you for confirming that we are living up to what we feel our awesome guests deserve. We hope the next time you head in our direction you will come by and stay with us again. Until next time, take good care and safe travels. Mike Riccio Assistant General Manager

"My 300th review and no hotel beats this one"

5
08/07/2018

This is a special review for me. It's my 300th review and one of many for this hotel. I love everything about this hotel. The staff members here are like family. Mike is a great guy and he has always been compassionate and caring. He took great care of me when I hit a rough patch. I promise to make it up to him when I get my life back on track. Dillon, Max, Ryan, and Justine are the best front desk members ever. All of these people are like family to me. I always get a great room that's clean and comfortable. The hotel is in a quiet location and away from the highway. I will definitely return again and again. Thank you all for everything you've ever done for me. I promise to return the favor when my life picks up more

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Joe, Congratulations on hitting 300!! That is awesome!! I will say you have me blushing here :) We are so blessed to have incredible guest like you as part of our Family here. You make what we do every day worthwhile for us. Everyone here is so grateful for all of your nice comments and kind words. I will be sharing your review with the whole team and I know they will appreciate it very much. Being a Family owned and operated hotel allows us to give very personal attention to each of our guests and to build the kind of relationships with our guests that are so valuable to us. Thank you for letting us know we are doing the job we are all committed to do. We hope we will have you back home again with us soon Joe. Until we see you again please take good care and enjoy your summer. Mike Riccio Assistant General Manager

"Glad my company was paying for the stay"

3
05/07/2018

I had to travel for work and this hotel was very close to where I was working for the week. While the hotel divinely is showing its age, the staff is keeping it clean and they provide friendly service. The free breakfast was the typical hotel breakfast, a meat, scrambled eggs, make your own waffles... you know what I'm talking about. The dining area was large and clean. My room was kept well clean however there was an odd odor but not anything I was concerned about. The AC/heater unit is not set by a thermostat but rather by the knobs on the unit. I'd rather be able to set it to a temperature and kick off when attained but this was always on or off which I found annoying. They desk staff was very friendly and professional. If I have to go to this area again for work I will choose another place to stay, however, I have definitely stayed in worse places (deployments to the "sandbox" back in my active duty days).

"Great hotel!"

5
10/06/2018

Stayed here for my son's baseball tournament. 5 miles away from fields. Very nice outdoor pool. Excellent breakfast with very friendly and attentive service. Easy check in/out with very friendly employees. Nice hotel room with comfortable beds and microwave and mini fridge. Excellent rate for a Saturday night. Would definitely stay here again.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just wanted to say THANK YOU very much for staying with us and your awesome review. It was certainly our pleasure having you here. We are very happy that you enjoyed everything here at our hotel. I will be posting your kind review where all of our staff team members can read and enjoy it and know everyone will be extremely grateful. We promise to do everything possible to make all of your stays with us an above average experience. We always want to earn your business and assure you we will never take it for granted. By sharing your experience with other travelers you are providing a valuable service helping others to choose a place to stay if they are in this area. Thanks again and we hope to see you again very soon. Mike Riccio Assistant General Manager

"Definitely a good stay"

3
02/06/2018

It's no five star hotel. Theres a lot thats raggedy and could be maintained but the beds are comfortable, the bathrooms are spacious and the water pressure is lovely. The staff is friendly and helpful. This is a good place to stay if your looking for a night or two while traveling with you family.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for staying with us and taking the time for writing your review. We appreciate your kind comments about our hotel and staff team members. We hope you will come back again when you are in the Philadelphia/South Jersey area. Enjoy your summer! Mike Riccio Assistant General Manager

"New Jersey family visit"

4
27/05/2018

This BW may be old and in need of new carpeting and some freshening up but it is still a good choice for a stay over when visiting family in the area. Other than a yip-yapping dog next door one of my 3 nights, it was very quiet and the bed was very comfortable.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear David Mac Donald, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do have every guest, who has a dog, sign our pet policy. In that pet policy it clearly states that the dog can not be left alone in the room at any time and that the dog must be kept quiet. If you had called the front desk and reported that, we would have been happy to resolve the problem so you could enjoy a quiet peaceful night. We are very sorry. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 856-848-4111. Sincerely, Mike Riccio Assistant General Manager Best Western Philadelphia South - West Deptford Inn

"Jersey visit"

5
22/05/2018

This hotel is one of the nicest of all those we visit. Your staff is always on the ball, and this trip was no different. Kudos to all !! Pool looked great, but weather did not cooperate. Breakfast is always satisfying and this time was wonderful All of your employees are great....you must send them to cooperative school !! Keep up the good work !!

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Guys! Just a very BIG THANK YOU from us for your amazing review and kind words. We all appreciate it very much. I will post your review so our entire staff team can read and enjoy it. I know they will appreciate it very much. We truly believe we get the best guests in the world come and stay with us. We love our guest Family. You guys are what makes this place special for all of us. The pool is open and we will see what we can do about the weather LOL. Thank you so much for always choosing us for your home away from home. I hope you know how much we appreciate you guys. We consider you Family here. Take good care, be safe and hopefully we will see you again soon. Mike Riccio Assistant General Manager

"Smooth Sailing"

5
16/05/2018

This was our 2nd two-room stay in 3 months. Management pays a lot of attention to detail here. Everything is orderly, in its place and nicely done. The staff are polite, friendly and helpful. If you are looking for a comfortable, quiet, glitch-free stay at a reasonable price, you aren't going to do much better than this.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Wow saratogaWashington!!! I am almost speechless after your amazing review. Sometimes saying THANK YOU just doesn't seem enough, and this is one of those times. We are humbled by all your kind comments. I also want to THANK YOU for taking the time to write your review and all your nice compliments about our staff team members. I am certainly honored to have such an amazing team here at the hotel with me. You are correct that Dan and I along with the rest of the team certainly do our best to pay attention to every detail to insure all of our guests' expectations are met or exceeded. We are not perfect, but we are working on it every day. THANK You for letting us know we are on point. Please know that we will never take your business for granted and will do everything possible to earn your business every time you stay with us. Please take good care and we'll be waiting for your return. Mike Riccio Assistant General Manager

"Philadelphia stay"

5
11/05/2018

Our stay at the West Deptford BW was delightful the staff were very friendly and helpful giving us directions to various restaurants and services around town and how to get into Philadelphia to see the sites there

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just wanted to say THANK YOU very much for taking the time to write your review. I also wanted to personally THANK YOU for your kind comments about our staff team members. It is truly appreciated. It was our pleasure to have you stay with us and we are honored that you chose us for your lodging needs when you were in this area. We promise to always do everything possible to help you in any way, and to make sure that all of your stays with us exceeds your expectations. We are here for you whenever your travels bring you back to our area. Take good care and hurry back. Mike Riccio Assistant General Manager

"great night"

5
29/04/2018

the hotel is very easy to find and staff was VERY friendly and willing to help. Would absolutyely stay there again. room was very clean and we all forgot toohbrushes which the desk staff supplied for us.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Claire, Thank you so much for staying with us and also thank you for your awesome review. We loved having you with us and we really will look forward to having you come back and stay with us again when you return to this area. Guests, like you, make what we do everyday a real pleasure. We will consider you part of our Family now and promise to always do everything possible to make sure every one our your stays is memorable. Thank you again and please hurry back. Take care and always travel safely. Mike Riccio Assistant General Manager

"Great Stay"

4
25/04/2018

An older establishment off the beaten path, but perfect for my needs. Clean room and helpful staff. Couldn't have asked for more.I had a very expensive bike that I didn't want to leave in my car overnight. Staff allowed me to take it to my room with no questions asked. I appreciated that.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Danrmarion, We are honored that you stayed with us when you were in our area, and we really appreciate all your kind words about your stay. We are very happy that you enjoyed all aspects of your visit. We will always be here for you and will do everything possible to make sure all your stays are as awesome. take good care and please hurry back. Mike Riccio Assistant General Manager

"Amazing staff and great location"

4
18/04/2018

This hotel stands out because of the level of customer service and fun the staff have at the hotel. They are always willing to help and make you feel more welcome on your stay. The only downside we had was that the wifi wasn't connecting in our room. Other than that it was perfect and was an ideal location for a business trip to Philly!

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Lauren, THANK YOU from the bottom of our hearts for your amazing room. All of our staff team members really do have fun working here because we have such friendly and wonderful guests, like you. We do apologize for the wifi issue. We just had our wifi all updated and sometimes there are issues that need to be worked out. It is 100% perfect now so the next time you come back you won't have a problem with it. We were honored to have had you stay with us and look forward to having you back. Mike Riccio Assistant General Manager

"Clean and Very Accomadating"

5
18/04/2018

Nice clean hotel - Rooms were clean and staff very friendly and helpful - Very accommodating when an issue arrived due to error of date of check in - would definitely recommend to anyone visiting the area -

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Jesszerman, Thanks for taking the time to write a review of your recent stay with us. I am happy that you enjoyed your stay with us. We promise every time you stay with us we will do everything possible to make sure you have an awesome stay. Thanks again. Take good care and hurry back. Mike Riccio Assistant General Manager

"Typical Best Western quality (meaning it's good!)"

5
17/04/2018

Nothing to complain about, room was clean and comfortable, with friendly staff. Breakfast was good with enough variety. This hotel is in a quiet area, but close enough to the highways that it's easy to get to.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for your wonderful review. We really appreciate it and a special THANK YOU for your kind words about the staff team members. We hope to see you again soon. Mike Riccio Assistant General Manager

"Excellent hotel with excellent price"

5
16/04/2018

The hotel is clean and comfortable. The staff go out of their way to make you feel welcome and offer assistance. Need an umbrella - they give you one to use before you even ask! Very convenient location. Quiet and comfortable.

Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for the awesome review. It is never out of our way to make you feel welcome. That is what good old fashioned hospitality is all about. Being a Family owned and operated hotel gives us the advantage of treating our guests like Family. We truly love our guests. Thank you again and we hope to see you back again soon. Mike Riccio Assistant General Manager

"Superior"

5
11/04/2018

I've never stayed in a more comfortable nicer place anywhere. I felt safe and always welcome approaching anyone about anything. Everyone was kind and competent. They were all very personal and supportive in every facet. Very upbeat attitudes from all. The housekeepers were amazing.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Barbara, Thank you so much for that awesome review. We appreciate it very very much. It is very important to all of us here that you feel exactly that same way every time you come to stay with us. Your kind words lift our hearts. Guests, like you, are exactly why we all are in this industry, and love to come to work every day. Thank you so much for choosing us for your lodging needs and we hope you now feel that our hotel is your home away from home. I am posting your review where all of our team members can read and enjoy it. I know they will be extremely grateful, especially our housekeeping department (our unsung heroes :). It is always our pleasure to take care of you like Family because to us, you are Family. Thank you again and we truly hope we will see you again in the near future. Mike Riccio Assistant General Manager

"hotel for wedding party"

5
05/04/2018

Greated exceptionally. Excellent service from check in to check out. Great breakfast, free Newspaper. Comfortable room, and amenities. Newly renovated. Had several rooms and everyone was satisfied. Thanks

"Great Hotel...Great Price"

5
20/03/2018

We've stayed at this Best Western twice when we were in the area for a wedding and a soccer tournament. We love it here!! Great prices, yummy breakfast, friendly staff. All around wonderful experience!! Would definitely recommend this hotel.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
A note of thanks to you for the review and sharing your experiences with fellow travelers. We value you very much as part of our BW Family. We are honored each and every time you choose us for your lodging needs when you are in this area. We have been blessed with such amazing incredible guests,like you, that very quickly become part of the fabric that (we feel) makes our hotel a very special place. It is so easy for our staff team members to come to work each day because everyone here loves what we do, and we are so lucky to meet such wonderful people like you. I have been in the hotel business more than 30 years and personally I love it here because it reminds me of the good old days in the hospitality industry where guests (not profits) truly are number 1. Thank you again for everything and please hurry back. Mike Riccio Assistant General Manager

"Great stay!"

5
19/03/2018

This is by far the best Best Western we have ever stayed at!!! From reserving our room, checking in and our stay was met with friendliness and care that we had a good experience. The room was very clean and comfortable. Breakfast was hot and fresh with a lot of choices. Mike and his staff go above and beyond. Thanks for a comfortable night and wonderful stay. When we are in the area this will be our hotel of choice.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Phyllis, Thank you so much for taking the time to write your review. I also wanted to personally THANK YOU for your nice words about the hotel and especially your kind compliments about the hotel staff team members. It was certainly our honor to have you here with us. Being a Family owned and operated hotel awesome guests, like yourself, are so very important to us and believe we we really care that you are very satisfied and well taken care of during your stay. We hope that you will make us your home away from home whenever you are in our area. We believe that hospitality at our hotel starts at exceptional and goes up from there. We promise to always do everything possible to make sure we exceed all of your expectations each and every time. Again, thank you so much for your kindness and your loyalty to our hotel. We will be here waiting for your return. Be well! Mike Riccio and Staff : )

"Great Place to Rest"

5
15/03/2018

Very personable front desk manager. Newly redecorated rooms. Lots of restaurants nearby ..... or delivery to your door. Clean, quiet and restful. I would definitely recommend this motel for weary travelers. It's also very convenient to and from 295.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Rhea d, Thank you for taking the time to write a review of your recent stay with us. It was our great pleasure to have you as our guest. We really appreciate your detailed review and I know it will be a big help for other travelers who are not sure where to stay when they are traveling in our area. We promise to stay deserved of your praises and continue to make every effort to provide each guest with an amazing experience each and every time. We hope you will come back again very soon so we can also enjoy your visit. Mike Riccio Assistant General Manager

"Great staff made visit pleasant"

4
14/03/2018

We had to make quick arrangements for our family to gather for a funeral, and we selected the Best Western because of its location and our previous visits. From the time we phoned to make the reservations until the time we finally checked out, the staff was very helpful, respectful, and courteous. Our plans kept changing due to the weather, but the staff was always very helpful as we booked and un-booked several rooms. The rooms are clean and neat. The breakfast buffet is plentiful. This is a good choice for the cost.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for taking the time from your busy schedule to write your kind review. We are happy if we were able to help in any way during your Family's difficult time. we are always happy to have your come and stay with us but we always hope it is for happy reasons that you are visiting our area. Once again, we extend our deepest sympathies to you and your entire Family for your loss. Always take good care and travel safely. Mike Riccio Assistant General Manager Those we love don't go away, they walk besides us every day. Unseen, unheard, but always near, so loved, so missed, but always dear.

"Best hotel ever "

5
14/03/2018

I've stayed at this hotel on several occasions and I love everything about it. The price is always fair and the staff is absolutely phenomenal. Every single staff member here is magnificent and they're all like family. I'd like to say a special thanks to Dillon, Max, Ryan, and Justine. You are all amazing front desk people. I definitely can't forget about Mike. He's my favorite hotel manager of all time. He's super understanding and accommodating and has made me feel like a resident instead of a guest. That's a feeling like no other. This staff is like a second family. I will return to this hotel again and again.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Joe, You have us all blushing with that rave review. WOW!!! We appreciate all your kind words more than I can express. I will be sure to post your review where all of our staff team members can read and enjoy it. Since we are a Family owned and operated hotel, everyone that works here truly does feel like our second Family, and you have certainly become a part of that. We are not like the big corporate impersonal hotels that seem to have taken over the hotel industry. We are more like a 100 room bed & breakfast and are able to give our individual guests the love and great care that we feel each guest deserves. We have all built an amazing group of friends and Family that come back to stay with us whenever they are in the area and that is so very important to us. We are honored to have you stay with us, and promise you an exceptional experience every time you are here. We will never take your business for granted. Thanks again for everything Joe and we are here waiting for your return. Mike Riccio and Staff :) Best Western Philadelphia-South West Deptford Inn

"Business Trip 3/5-3/8"

5
08/03/2018

Outstanding accommodations; clean neat rooms, quiet environment, Excellent staff - very friendly and courteous to all guests request. Will definitely be booking my future business trips to this market business stay at this hotel. Outstanding " Raving Fan" service regarding all aspects of the facility.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Lawrence, Thank you so much for your amazing review. As a Family owned and operated hotel I can tell you that comments like yours truly make our day. Every one of our staff team members is totally dedicated to making sure that each and every one of your visits deserves the this type of review. While we offer all the modern convenience and amenities of all the major hotels, we pride ourselves of taking care of each guest as if they were staying in a bed & breakfast. Since we are not a big corporate owned hotel, we are able to give each and every guest the individual attention and care we feel they deserve. We are honored when a guest, such as yourself, chooses to stay with us. In today's lodging market we know you have many choices out there so when you choose us we want to make sure that we have earned your business and want you to always consider our hotel your home away from home. Thank again from everyone here and we certainly look forward to your next visit. Take good care and always be safe in your travels, “ “Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Mike Riccio Assistant General Manager

"Great stay as usual"

5
15/02/2018

Spacious, clean room. Front desk staff very nice and friendly. Excellent breakfast for complimentary hotel food. Like the convenience of the computers to check e-mails, etc. Coffee/tea available 24/7 at front lobby area.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Ronald, Thank you so much for taking the time to write such an awesome review. We are very grateful, not only for your kind comments but also that you chose to stay with us when you were in our area. Your detailed explanation of your stay is helpful not only for us to make sure we are providing a great stay for our guests but it also helps other travelers searching for a good place to stay. Again, we thank you for your review and business and hope you will return again very soon. Mike Riccio Assistant General Manager

"Don't let the good reviews fool you. ?? "

1
13/02/2018

The hotel needs a complete remodel. The rooms are dark, old, and dingy. The toilet in my room was not previously cleaned. The heat did not get hot at the highest setting only warm. There is a back entry way to the hotel that does not have any type of locked entry. Anyone can enter through the door. Very unsafe. Please see pics I have included. I could only stay here for a couple hours. Booked another hotel for the rest of the week.

BestWesternHotels, Corporate at Best Western Philadelphia South - West Deptford Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western"

4
03/02/2018

Only problems I had was the person in the room next door was smoking and I could smell it. The printer on the guest computer was not working and staff did not know hoe yo fix it (kept reporting it was offline). But staff made me one copy on their computer but I really need more and did not want to impose. The young man was very nice. I also forgot an electric device, which was found and the stated they will mail it back on Monday

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 311marilynv, Thank you for taking the time to write a review of your recent stay. We sincerely apologize for the issue you had with the guest in the next room smoking. We are a 100% non-smoking property and we try very hard to strictly enforce our non-smoking policy. Despite the fact that each and every guest signs a statement at check in that they recognize that we do not allow smoking and promise not to smoke, some guests apparently totally disregard their promise and smoke in the rooms. We are very sorry about that. Regarding the courtesy printer in the lobby, I will personally check it myself to make sure it is functioning properly. Also, we want you to know that we are more than happy to make you all the copies you need and even offer free guest fax service. We greatly appreciate that you chose to stay with us and hope you will return again very soon. Mike Riccio Assistant General Manager

"Drive south"

4
31/01/2018

When I drove down south I stopped here for a weekend, it's close to the highway I295, breakfast and the service is good, the rooms and the pool are clean. It's a just 15 minute from city Philadelphia.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Bacca86, Thank you so much for taking the time to review your recent stay with us. We are honored that you chose to stay with us. I also wanted to THANK YOU for your kind words about the hotel. We are very happy your were satisfied with everything here at our property. We hope we can now count you as part of our Family, and you will return again soon. Take good care and travel safely Mike Riccio Assistant general Manager

"EXCELLENT and WARM RECEPTION and SERVICE"

1
22/01/2018

Dillon the evening receptionist gave us "Over-the top" service... at our arrival, while we were there and whenever we needed something. He always insisting on delivery to our room. The room was comfortable, warm and very clean. A+ rating

bwwestdeptford, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear ChezProvence, We are very confused about your review. You wrote how great everything was and that you would give us an A+, but you gave us an "F" on the Trip Advisor Score. We are very happy that you had a great stay with us, and I do not know if this is just a mistake, but if you did have any problems please contact me at 856-848-4111 or [email protected] and we can discuss them. Sincerely, Dan Chycota GM

"Excellent customer service, clean, & nice!"

5
21/01/2018

I don't normally review places unless I feel a strong need to, so my review means a lot! The staff here goes out of their way to make you feel comfortable and satisfied with your stay. Their super sweet, nice, polite, courteous, professional, & very helpful! The place was really nice inside and very clean! Well decorated and free breakfast, coffee in the lobby, and free wifi are all nice touches! Was only here for a weekend for an event, and was very pleased with the experience had here! Great job! :)

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Dominique, Thank you for your recent stay with us and you nice review. We are very happy you were pleased with everything while you were with us. I can assure you, it is never out of our way to make you feel comfortable and satisfied with your stay. That is what hospitality is supposed to be all about. Being a Family owned and operated business gives us the luxury of becoming close with our guests, and insuring that every stay delivers what we feel you deserve. We are honored whenever you stay with us because we know there are many other hotels out there from which to choose. We want to earn your business every time and will never take it for granted. Thank you also for pointing out all of our amenities that you enjoyed. Also, a very heartfelt THANK YOU for your kind words about our staff team members. I will be sure to post your review where all of our staff can read and enjoy it. I know they will be very grateful. You came as a guest but now are very much a part of our Family. Thank you again and we look forward to having you back with us again soon. Mike Riccio Assistant General Manager

"excellent hotel"

5
05/01/2018

I would highly recommend anyone to this hotel the staff is very friendly breakfast was great as usual. I thought the room was very clean service was great . I would recommend anyone to stay here.The location is awesome as well.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 284Stacyb, Thank you so much for your review and all of your kind comments about the hotel and staff. We appreciate it more than you know. We think the most awesome thing about our hotel is our guests (and you prove that :). Everyone that stays with us always tells us how comfortable they are here and how everyone of our staff team members is always so friendly. That is because we definitely feel the love that our amazing guests bring in here to us. We really have the atmosphere here that hotels used to have - warm, friendly and Family-like. Thank you for confirming for us that we are on point. We will be here waiting for your return so we can try to WOW once again. Mike Riccio Assistant General Manager

"Cold Winter stay"

5
01/01/2018

Great place to stay. Free Breakfast and it is easy off and on I295. Wawa is right around the corner for any food you may need. The place is very clean. Secure hotel for single traveler and they accept pets. It was snowing this weekend and they even blew the snow off my car. I would recommend this to anyone travelling north or south on I295.

Mike R, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
THANK YOU very much for your great recommendation of our hotel. We will always do everything possible to make sure each and every one of your stays here with us exceeds your expectations. We really do believe in good old-fashioned hospitality. Thank you also for pointing out to other single travelers how safe and secure our hotel is for them. We know that can be a big concern. It was certainly our pleasure to have you here with us and we hope you will return next time you are visiting our area. Wishing you a Happy and Healthy New Year. Mike Riccio (and staff) Assistant General Manager

"Great experience."

5
24/12/2017

This experience was great. Just like always. Thank you guys. I can always count on u guys..Justine is the best , so is mike and Keysha to all the people that work there..thank you. On my next trip into New Jersey I'll definately be staying there..

Mike R, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Gladys, Thank you so much for your great review and also for you kind comments about our staff. It is always our great pleasure to have you here with us when you are in the area. Our Family is growing here and we love you guys and appreciate you more than you know. We always want to make sure you have an awesome experience when you come home again to stay with us. Hope you had happy Holidays and we all here wish you a very Happy and Healthy New Year. Hopefully, we see you again soon. Mike Riccio Assistant General Manager

"Perfect Hotel!"

5
24/12/2017

We stayed at this hotel a few days. Looked really nice and not only did the hotel meet our expectations once we arrived, but far surpassed them too! Our room was gorgeous - modern, chic, calming, classy, and new! We couldn't stop looking at all of the amazing light fixtures and simple yet ornate details. I will absolutely be revisiting and most likely be making this my annual getaway! I think the price is perfect!

Mike R, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Emma, To say that we appreciate your comments would be an understatement! All your kind comments are so kind. Thank you for letting us know that we were able to meet and exceed your expectations. Also, thank you for letting your fellow travelers out there know about your experience at our hotel and hopefully it will off them invaluable guidance when they are searching for a hotel in our area. We work very hard to make sure that each of our guests feel the same as you do when they stay with us. Good old fashioned hospitality if what we feel our great guests deserve every time they stay with us. We promise when you return, we do everything possible to make sure we exceed your expectations once again. We always believe you come the first time as a guest but leave as Family. We are a Family owned and operated hotel and we truly believe in providing you with the hospitality you certainly deserve. Thank you again and we wish you a Happy and Health New Year. Be safe and hurry back. Mike Riccio Assistant General Manager

"The greatest hotel staff in history "

5
13/12/2017

I've stayed at this hotel several times and these are the nicest people you'll ever want to deal with a hotel. Every single person is friendly and caring and you get treated like royalty. Justine is delightful and sweet and takes good care of you. Max is pleasant and helpful and always takes care of me. Ryan is kind and caring and even came up to my room and changed my sheets after housekeeping left. Dillon is always cordial and always gives me a great rate. Last but not least is Mike. He's one of the most helpful and understanding hotel people I've ever encountered. He goes above and beyond every time I've ever stayed here. He even helped me when I had a crisis. Where else would you find that kind of hospitality? Nowhere. This staff is like family. Stay here and see for yourselves.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
WOW!!!!!! So what can I say after that but OMG!!! Joe, everyone is so grateful and appreciative for your amazing (understatement) review. It is easy for us to give great service because we truly do get the best guests in the world stay with us. You are both Royalty and Family when you are here, and every staff team member feels that in their heart and loves making our guests feel that way. We appreciate that you choose us for your lodging needs when you are in this area. We are always happy to see you when you are here with us. Again, thank you so much for everything and for being part of our Family. Enjoy your Holidays and we really hope to see you again soon. Mike Riccio Assistant General Manager

"NCAA Men's Soccer Tournament "

5
12/12/2017

Our first surprise was at breakfast, where the hostess was more a warm waitress than a breakfast bar stocker. She was more interested in making sure that each and every diner had what they needed. Later we enjoyed the company of the desk clerk while relaxing in the lobby. The lady taking care of my room went the extra mile to get me an extra blanket. I'd have to say that this was the best hotel stay that I've experienced in a while. Soccer Dad.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Soccer Dad (jamestC9290XF) I was very pleased to read your review of your recent stay with us. Thank you so much for all your kind words. Keysha our breakfast girl is definitely one in a million. She is exactly what this hotel works every day to make sure we provide all of our guests - warm, sincere good old-fashioned hospitality! That is what we feel each and every one of our guests deserve. Most of us, here at our property, have been in the hotel business 100 years (OK, a slight exaggeration :) but we truly do like things they way they used to be in our hospitality business - all about our guests! This is a Family owned business and every one of our staff team members has been carefully selected because they must really love what we do and make sure that our guests know that we really care about them and we try to make sure we exceed everyone's expectations. Thank you again for letting us know we are on point with what we do. That means so much to us coming from you. Please have safe and happy Holidays, and we will be here waiting for your return. Mike Riccio (and the team) Assistant General Manager

"Perfect Breakfast"

5
11/12/2017

Excellent place to stay and they have the best breakfast I have ever experienced in a hotel during the 150 days I stayed yearly in hotels. Very clean and spacious rooms. Excellent parking and I liked the layout of the facility as well.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 399jeffreyn, We are extremely grateful (and flattered) with your review of your last stay with us. Thank you so much for letting us know we are meeting or exceeding our guests' expectations. Taking care of people and making them feel welcome, comfortable and well cared for is why this hotel is here. We are Family owned and operated and that gives us the opportunity to tailor or services to our guests, whom we consider our Family. Please always know that you are extremely valuable to us and we will always do everything possible to insure you have a superior guest experience every time you come to stay we with. Hope you and your Family have wonderful Holidays! Mike Riccio Assistant General Manager

"Excellent away-from-home comfort"

5
11/12/2017

All around high performing staff. Every aspect of the stay was top-notch! Breakfast service was exceptional. Front desk mgr. and crew were knowledgeble of local services, and restaurants. Housekeeping was effecient, and very friendly!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Alfred C, Your business and complete satisfaction with your stay is very important to us, and we truly value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to write your review. We appreciate your loyalty to our brand. We wish you and your Family a very Happy Holiday Season and we hope you will come back and see us again soon. Mike Riccio Assistant General Manager

"Works for Us"

5
04/12/2017

This location allowed us to easily sightsee in New Jersey, Pennsylvania and Delaware. We could access the historical sights in Philadelphia by taking the Ben Franklin Bridge, could drive to Longwood Gardens in PA and Wilmington was just a dozen miles from Longwood. The hotel itself had everything we needed, staff treated us well. Breakfast was good. Very pleased with everything, appreciated the ease of traffic. BTW, parking in Philadelphia was across the street from the excellent TI, cost about 12 bucks because we arrived before 10 AM.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Ron, Thanks so much for taking the time to write your review of your recent stay. I am sure all those fellow travelers reading your review are grateful also for all the helpful info you gave them regarding Philadelphia. We also appreciate how you pointed out how convenient we are to reaching all the great spots to visit when in this area. besides all the great Philly places, South Jersey is also loaded with incredible historical locations dating back the the Revolutionary War. In fact, New Jersey played a crucial role in the American Revolution. Positioned between the new nation's capital in Philadelphia and the British stronghold in New York, no place in New Jersey was spared the ravages of war. During six years of conflict, General George Washington and the Continental Army spent more days in New Jersey than any other state. By the time victory was won, the fight for American independence touched every community in New Jersey. More than just a crossroads on the map, New Jersey became the crossroads in the birth of a nation. If you are back in our area, there is no better place to spend a beautiful warm day then in the Red Bank Battlefield Park. It is a gorgeous 44 acre park, and you must visit the Whitall House, the home of James and Ann Whitall ( the Heroine of Red Bank) while you are there. Again THANK you so much for being with us and also thank you for all your kind words about the hotel and our staff team members. Enjoy your Holidays and please come back again soon. Mike Riccio Assistant General Manager

"Family visit"

5
28/11/2017

This was the perfect place fir us to stop and visit with our family on our way to New England for Thanksgiving. Easy to get to places for lunch and dinner, too. Certainly the location could not have been better..... right off the highway

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 536janisb, It certainly makes us feel very special, and lucky, to have incredible guests like you that always include a stay with us as part of their Holiday plans. We love having our regulars come to visit so we can also enjoy our time with you as well. We are honored to have you as part of our Best Western Family and hope to see you again very soon. Happy and Peaceful Holidays! Mike Riccio Assistant General Manager

"Service & Room Comfort"

5
28/11/2017

Rooms spacious, comfortable--staff was very nice, helpful and welcoming! Have stayed here many times--never disappointed! Breakfast was delicious--coffee can be stronger. check in and check out was a breeze! Everyone went out of their way to help and serve!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for your great review of your recent stay at our property. Also, I want to personally THANK YOU for all your kind words about the hotel and our staff team members. I have been in the hotel for many many years and have worked in some large corporate hotels, but I always return to small hotels, like ours, that are Family owned and operated because it allows us the flexibility to do what we love - focus on our guests! We are a 100 room hotel but I still feel more like we are a bed & breakfast. That allows us to really become close to our guests and believe me you guys feel like our Family. Each time we see you it is like Family comes to visit us. Thank you also for being such a loyal Best Western Family member. Our team will always do everything possible to insure that every time you come to stay with us you really feel like you are home again. We love and appreciate you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Have the happiest of Holidays, and we'll see you next time you are in town. Sincerely, Mike Riccio Assistant General Manager Best Western Philadelphia South - West Deptford Inn

"Best Experience in Hotel Stays"

5
12/11/2017

Best Western in West Deptford has always been our choice of hotels to stay when re-visiting our family and friends there. We have become BW rewards members and look for BW hotels when we travel. Thanks for a great stay!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Y4155BTcatherinek, I want to THANK YOU on behalf of our hotel for always staying with us because it is great guests, like you, that have made this hotel a real "home" to both our employees and guests alike. I also want to THANK YOU sincerely from the Best Western Hotels around the country for your loyalty to our brand. While each BW hotel is independently owned and operated, Best Western hotels everywhere are all dedicated to providing all of our guests with a superior guest experience. As you already know the BW Rewards points are an awesome additional benefit for staying with us and can be redeemed for free nights, along with gift cards to loads of stores, online shopping and restaurants nationwide. Thanks again for being part of our Family and please hurry back to see us soon. Mike Riccio Assistant General Manager

"Flea in bed"

2
10/11/2017

There was a flea on my bed!!!. Thought it was just a piece of fuzz at first, but then it JUMPED. Also stain on the sheet up towards the top of the bed, and stains on the pillow case. Got switched to a new room. Wanted to leave and go to another hotel, but it was 11:30 at night. The next morning, the Manager spoke to me, and apologized, offered me "reward points" instead of giving me a full refund, and stated that the bug was a "beetle". Didn't seem really overly sincere, and offering reward points is ridiculous!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Suzanne, I wanted to sincerely apologize for our hotel not meeting or exceeding all of your expectations on your last visit with us. We know that you have certainly been a return guest, and that your other stays have all been good, However, we never take that for granted and always want every one of your stays to be memorable. I want you to know that I was very sincere in my discussion with you and wanted to do everything possible to make you happy. I thought the offer for the Rewards points was very generous as our rewards program gives you the opportunity to redeem your points for free nights stays, gift cards to Amazon, Best Buy,Walmart, Target, movie theatres about every major restaurant in the country, and they never expire so I really wanted to give you something of great value for your inconvenience. As you know we are a Family owned and operated hotel, not a big corporate chain, so our reputation and the satisfaction of all of our guests is extremely important to us. We have worked very hard to achieve one of the highest tripadvisor ratings of all the hotels in this area. Again, we sincerely apologize that we did not exceed your expectations and hope you will give us another chance to prove that we truly care. Thank you and we hope to see you again. Mike Riccio Assistant General Manager

"Probably the Best Value in the Philadelphia!"

5
07/11/2017

We select hotels on a Best Value basis, weighing price and reviews to make our selection. Therefore, we expected everything to be within a broad range of being acceptably satisfactory, but we were surprised that everything at this property was really, really good. EVERYTHING was at the max or nearly so. The furnishings, towels and washcloths, breakfast, friendly and helpful employees, and 99.9% of everything were REALLY-REALLY good. Even the toilet paper was above average! There are only two things to note that are less than ideal, which cannot be improved due to the fact that the building is a little older. These things are that the hallways are very long, and that there's only one elevator. These two things are small issues (to us) compared to all the well-above-average attributes of this hotel.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear HEC, Just wanted to send you a note of THANKS for your amazing and thoroughly detailed review of our hotel during your recent stay. We can not THANK YOU enough and we really appreciate all of your kind words about the hotel and our staff team members. All the advertising in the world can not accomplish what a few complimentary words from one of our guests can. besides letting us know that we are doing our job (which we all love to do) you are also providing invaluable information to fellow travelers who might be coming to our area and not sure where to stay. Your guidance can help insure that they also have a great experience and receive great value for the hard earned dollars. From the bottom of all of our hearts, THANK YOU again so very much and please come back to see us again very soon. We will be here waiting for you. Mike Riccio and Staff Best Western West Deptford Inn

"Great, Seamless experience"

5
06/11/2017

We were very happy with the accommodations the staff made for our group to meet our needs and timelines, and appreciative of the staff's efforts on our behalf to make our trip smooth, relatively inexpensive, and a great experience. This was not the closest hotel to our destination, but we have formed a great relationship over the years and always prefer to stay here.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear jimhJ8426UE, Thank you for taking the time to write your nice review for us. We really appreciate it. It is always our please to have your awesome group with us each year. You are all such a pleasure for us and everyone in your group were so nice and sweet. We really enjoyed interacting with everyone. We look forward to you coming back every year. We wish you would all come back more often. If a hotel could rate its guests, you guys would get a 5 ++++. Thanks again and we'll see you next trip. be safe and take good care. Mike Riccio Assistant General Manager

"Best Western Stay"

3
05/11/2017

Justeen and Max did a great job welcoming me and making sure I had everything I needed for my stay. They are a big asset to the Best Western team! The rooms a good value for the price. It would be great if the carpets in the rooms and hallways were updated.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
I wanted to personally THANK YOU for your kind comments about our staff team member - Justine and Max. I will be sure to share your review with our staff and I know it will be greatly appreciated. We are definitely very proud of both of them. Regarding the carpet, we really do appreciate your recommendations and even though the carpeting is relatively new, we are actually in the process of replacing a lot of our carpeting. It was certainly our pleasure to have you here with us and please hurry back to see us. Mike Riccio Assistant General Manager

"Well Run Reasonably Priced Hotel"

5
03/11/2017

I had a great experience here. I was placed in a room that satisfied all the requests I had written on my reservation. My room was spotless and all amenities worked well. The manager goes out of his way to be friendly and make guests feel comfortable. The staff addresses any problems in the room within minutes. They provided me with a truly exceptional experience.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
A BIG note of THANKS for staying with us and I also wanted to personally THANK YOU for all your kind comments about our hotel and staff team members. It was certainly our pleasure to have you with us. It is never out of our way to be friendly or to make you feel comfortable. It is our passion to make sure that every guest knows that they become Family to us once they stay with us so welcome to the Family. We really hope to see you again very soon. Take good care. Mike Riccio Assistant General Manager

"Basketball Camp"

5
30/10/2017

I would definitely recommend this hotel again. They are very friendly. The entire hotel was clean.Plenty of parking. Always asking how everything was and if we needed anything. The food was good and hot and always fresh. The room was very comfortable. Was very well worth it.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Allison, Thank you so very much for your awesome review, and all your kind comments. I can assure you that every time you stay with us we will do our best to give you the same great service and lots of friendly smiles. We really all do love what we do because we get the best guests in the world, and you are certainly one of them. Every staff team member is totally dedicated to the Best Western "I Care" culture and most of us here have been around long enough to understand the idea of good old-fashioned hospitality. We were honored to have you stay here with us, and look forward to your next visit. We always say that you will come as a guest, but leave as part of our Family! Thanks again...See you soon. Mike Riccio Assistant General Manager

"Nice place to stay"

4
27/10/2017

Very clean hotel. Staff very nice. Only spent one night while in the area. Would definitely stay here again. Room rate was reasonable. Breakfast area was clean, well stocked, a lot of selections. The worker there, Keysha took pride in her job.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Carmen, Just a note of THANKS for the kind words and comments. We have one of the most awesome, hardest working housekeeping staff that really wants to make sure you always get a very clean and comfortable room when you stay with us. Keysha in the breakfast cafe definitely is a bright ray of sunshine and will certainly wake you up in the morning to start your day off right. Thanks so much for becoming one of our Family here and please don't wait too long before you return to see us. Mike Riccio Assistant General Manager

"My favorite "

5
26/10/2017

I'm always price shopping but this place is well worth the extra dough . Breakfast is superb, rooms are in fantastic detail. Not your drunk contractor special . Staff is super and location is cozy. 10of10!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear nsewc2c, I want to THANK YOU first for your great review and second, for you funny remark "not your drunk contractor special" LOL actually, we have had a few drunk contractors but we love them all. We really appreciate all your kind comments about the hotel and its amenities. You help us out with you great rating but also help fellow travelers who have never been to our area before. You review helps direct them to the best place to stay. We hope you will come back again soon so we can show you that you will get the same level of great service and caring that you received on your last trip. Be safe....see you soon Mike Riccio Assistant General Manager

"Quick overnight "

4
25/10/2017

We stayed here on a Friday night. Nice clean rooms, very friendly and accommodating staff. Free coffee, free breakfast. Great location close to Philly without the Philly price. Good meal options available close by. The front desk people will get you there.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Hilltopmoscow, Happy you had a great stay. You are giving fellow travelers some great info and advice. If anyone is coming to this area they will find that the prices in Phila are much much higher and usually you also have to pay for parking. We are just minutes away from center city Phila. We are very happy you enjoyed your stay with us. Please come by next time you are in his area so we get another chance to take good care of you. Be well and we'll see you soon. Mike Assistant General Manager

"great hotel and staff"

5
24/10/2017

Room was clean, staff was friendly and helpful. room was ready upon arrival. easy check in and check out. Great complimentary breakfast! free wi-fi was very easy to access and convenient! Thank You for a nice stay.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi debbiedR431FS, A quick note of THANKS from all of us to you were your nice review and kind words. We promise every one of your stays will be equally as good so please hurry back. Glad you enjoyed the room and also our free buffet style breakfast. See ya soon. Mike Riccio Assistant General Manager

"Would stay there again"

5
24/10/2017

Everyone I encountered during my stay was very friendly. The rooms was clean and comfortable. the complimentary breakfast was better than I expected. Probably the best BW I have stayed at. I would definitely stay there again.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear michelleaN7910GU, A better review we could not ask for. THANK YOU so very much! We truly appreciate your comments and high praises about our staff and our hotel accommodations. Being friendly is easy with awesome guests like you. Of course, it helps that we all love what we do here and taking great care of our guests is our passion. We hope that you will stay with us again when you return to this area. Mike Riccio Assistant General Manager

"The Staff is Amazing"

5
23/10/2017

I had the opportunity to stay at this hotel when I was in New Jersey for my high school reunion. It is easy to find, it is very clean, there is a large pool and breakfast was included. Please know, it is not "fancy" - just a very nice, very clean room and hotel in a convenient area. You are close to Philadelphia if are needing that location. But I think for me it was all about the staff. The lady who greeted us for our morning breakfast was smiling, happy, energetic, helpful and kind. We all smiled each day we were there. The front desk staff was amazing. Again, thoughtful, funny, thorough. I looked forward to seeing them. I also spent some time chatting with one of the managers and he too went out of his way to greet us all and make us feel like home. We were given the opportunity to use an additional room if we wanted to get together as a group (most of us were staying there). Additionally, the hotel is close to restaurants and highways.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear ginnitravel, WOW!! what a wonderful, thorough review. We appreciate everything you said very much. I will be posting your review where all of our staff team members can read it. I know they will all appreciate your kind words very much. You guys were an amazing group of guests. You all had to have an incredible and fun time in high school because you were such a warm, friendly group and our entire staff had a great time with you. You made our morning each day. Thank you also for pointing out all the particulars about our hotel. We pride ourselves on maintaining an extremely clean and comfortable hotel for all of our guests. We feel they deserve that and also to have an above average stay every time they come to stay with us. You are right we are not "fancy" LOL we leave that to the Ritz Carltons (along with their prices). We are a Family owned and operated hotel and we absolutely love our guests and want them to feel like Family also when they are with us. Thank you for letting us know we were successful in taking good care of your group. It was an honor to have you with us. We really hope that next time you are having a reunion or just happen to be in our area you will stay with us again. Please take good care and tell everyone from you wonderful group we all send our regards. Mike Riccio Assistant General Manager

"Happy People!"

5
15/10/2017

My husband and our friends planned our weekend visit to Philadelphia. Hotels too expensive downtown so discovered There was a Best Western 20 minutes away in west Deptford NJ where the happy people work!! Great accommodations -rooms big,clean,comfortable beds,delicious breakfast ....and the happiest people who work hard to make you feel the same! Shout out to Mike, Dillon ,Justine, Isabel,Mayabel and Keysha!! We'll be back on our next visit!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Diane R., Thank you so very much for taking the time to write your review. I know sharing your experience with us and fellow travelers is invaluable. Today, with so many choices, it can be difficult to know which hotel to stay in when traveling to an area with which you are not familiar. Reading the experiences of others who have been to the area and have had a good (or bad) experience is extremely helpful. We were honored that you chose to stay with us when you were here visiting and we are very happy that you were pleased with everything and enjoy the stay. Since we are just minutes away from downtown Philadelphia, it does make a lot of sense to stay on the NJ side of the river. The hotels in South Jersey are much less expensive, and parking is free unlike most Phila. hotels, some of which charge up to $26. a day just for parking. I also wanted to sincerely THANK YOU for all your kind comments about our staff team members. We are all very dedicated to making sure all of our guests have a superior guest experience when they are here with us. Thank you for confirming that we were on point. We really hope that you will come back again soon! Take good care, Mike Riccio Assistant General Manager

"Happy!"

5
09/10/2017

I usually do not take the time to write reviews, however the time we spent at your hotel was awesome! We spent two nights and were very satisfied... The staff, from the front desk to housekeeping was extremely professional and nice! The breakfast was, warm, filling and yummy! The young lady who attends to the breakfast was kind and very attentive. (kudos to her) We would definitely stay again if ever in your area. Thanks for the stay and props to the hotel management, your employees and hotel are top notch!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
THANK YOU so very much for taking the time to write your review. I know how hectic life can be and taking time to post on a social media site can sometimes be the last thing on our minds. We appreciate very much all your kind words about our hotel and staff team members. I know your opinion and review is also invaluable to fellow travelers, so we all owe you a debt of gratitude. I will be sure to share your review with our entire staff. We are very proud that every member of the hotel staff team is totally dedicated to insuring you have the very best stay we can provide. They all love taking good care of our guests. We really believe that you will come as a guest the first time, but then return as Family after that. We are a Family run hotel, and believe that good old fashioned hospitality is what everyone deserves when they are here with us. Once again, THANK YOU very much and please hurry back to see us soon. Mike Riccio Assistant General Manager

"Easy access to Philly."

5
07/10/2017

Clean and comfortable beds. Very quiet. Staff was very professional. Nice breakfast available (free) Laundry machines on site. Will use anytime I need something in the Philadelphia area. Noting around so a car is a must.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Jason, We appreciate that you took the time to write a review on your recent stay with us. We are happy that you enjoyed your stay and we also appreciate all your kind words about the hotel and our staff members. Clean, quiet and comfortable is what we always promise to deliver when you are here with us. We know that you have a lot of choices for your lodging needs, and we are honored that you chose us. THANK YOU again and please hurry back. Mike Riccio Assistant General Manager

"Great hotel in the Philadelphia Area"

5
02/10/2017

This was our second stay at this hotel and we will always return here when we are in the area. The staff is so friendly and welcoming, you are truly a valuable guest and they let you know it. Our room was large and very clean, the bed was very comfortable and the breakfast was very good. Hot and cold choices and plenty of them. The breakfast room is quite large so there is never a problem with finding a place to sit and eat your breakfast. We have had this problem in other hotels we have stayed in but not here. The ladies who take care of the room are so nice and helpful. I really can't say enough good things about the wonderful staff here. The hotel is in a quiet area so you can get a good night's sleep yet it is very close to the highway so you can easily get to Philadelphia. or points south.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear cubana1952, Again, I am (almost) speechless reading your awesome review. THANK YOU - THANK YOU - THANK YOU!!!!!! I will be sure to share your review with our entire staff team. We appreciate these guest reviews more than anyone knows because to us, a satisfied guest, who considers us "home" when they are in our area, is what we all strive for here. As you probably experienced when you were here with us, our entire staff loves our guests and loves what we all do. We are all in the hospitality industry because we love people and we love taking care of people. Seriously, it is an honor to meet people, such as you, and include them into our Best Western West Deptford Inn Family. Where else could we get paid to meet great people from around the country and around the world and have such a great time. God bless America!!!! We truly enjoyed having you here and hope you will return again very soon. We will be waiting to greet you with open arms. Thank you again for your fantastic review. Mike Riccio Assistant General Manager

"Very nice overall"

4
29/09/2017

Stayed one night and it was clean. The beds were two doubles so not as roomy for two but comfortable. Stayed on second floor. Easy access to everything. Breakfast was enjoyable and plenty to choose from. The staff was very accommodation and very friendly. I would recommend this BEST Western for sure.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just wanted to send you a very sincere THANK YOU for staying with us and all your kind comments about the staff and hotel. We really enjoyed having you stay with us We hope you will all come back again very soon. Thanks again and travel safely. Mike Riccio Assistant General Manager

"My Experience"

5
29/09/2017

Enjoyable and helpful staff, proficient in their duties. Clean and comfortable hotel. In great location, easy to get to roads and turnpike. Cost is average for area. Value for your dollar is good. Includes breakfast which is above average.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
THANK YOU so very much for taking the time to write a review of your recent stay with us. We are so happy that we met or exceeded your expectations. Giving great service and good value for your money is what we strive for. We know how hard everyone works for their money and really want to earn your business every time you stay with us. Thank you also for your compliments about our staff team members. Please take care and hurry back. Mike Riccio Assistant General Manager

"50th HS reunion"

5
28/09/2017

Rooms were spotless, breakfast was best I've ever had in any hotel, eggs were fresh, real and not powdered, a wide variety of free options, service was outstanding and people extremely accommodating and friendly. They all went out of their way to make our stay extremely comfortable. Rooms were very quiet-didn't hear any noise in hallways or people making loud noises at 3AM.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Ok don't tell anyone I said this, but you guys were absolutely the best 50th high school reunion group we have ever had here with us. JFK high school must have been one great experience for all of you because everyone was just so friendly, warm and amazing. Our entire staff had a great time interacting with you all. We were all sad to see you go. We get so attached sometimes that parting truly is such sweet sorrow. Since you were the classes of 1963 to 1967 I thought I would try to remind you of a few things that happened during those years: 1963 What Happened in 1963 Important News and Events, Key Technology and Popular Culture What happened in 1963 Major News Stories include Start of Beatlemania, Zip codes implemented, Martin Luther King, Jr. delivers his "I have a dream" speech, Sabin oral Polio Vaccine which is taken with a lump of sugar is given nationwide in US and UK, The Profumo Crisis in the UK, President John F Kennedy assassinated Jump To 1963 Fashion -- World Leaders -- 1963 Calendar -- 1963 Technology -- Cost Of Living -- Popular Culture -- Toys Cost of Living 1963 How Much things cost in 1963 Yearly Inflation Rate USA 1.24% Year End Close Dow Jones Industrial Average 762 Average Cost of new house $12,650.00 Average Income per year $5,807.00 Gas per Gallon 29 cents Average Cost of a new car $3,233.00 Loaf of bread 22 cents Bedroom Air Conditioner $149.95 Below are some Prices for UK guides in Pounds Sterling Average House Price 2,950 New Ford Cortina 591 1964 What Happened in 1964 Important News and Events, Key Technology and Popular Culture What happened in 1964 Major News Stories include The Civil Rights Act of 1964 is signed into law, The Beatles hold the top five positions in the Billboard Top 40 singles in America, First pirate radio station, Radio Caroline, is established, 24th Amendment to the Constitution of the United States is Ratified, Elizabeth Taylor marries Richard Burton for the first time, U.S. Surgeon General reports that smoking may lead to lung cancer. Jump To 1964 Fashion -- World Leaders -- 1964 Calendar -- 1964 Technology -- Cost Of Living -- Popular Culture -- Toys Cost of Living 1964 How Much things cost in 1964 Yearly Inflation Rate USA 1.28% Year End Close Dow Jones Industrial Average 874 Average Cost of new house $13,050.00 Average Income per year $6,000.00 Gas per Gallon 30 cents Average Cost of a new car $3,500.00 Loaf of bread 21 cents United States Postage Stamp 5 cents Average Monthly Rent $115.00 Ticket to the movies $1.25 1965 What Happened in 1965 Important News and Events, Key Technology and Popular Culture What happened in 1965 Major News Stories include Mary Quant designed Northeast blackout including Parts of Canada and U.S. North East, Mini Skirt appears in London, Dr. Martin Luther King Jr. leads civil rights march in Alabama from Selma to Montgomery, The Voting Rights Act, guaranteeing African Americans the right to vote becomes law, Operation Rolling Thunder Launched In Vietnam, St. Louis, Gateway Arch is completed. Jump To 1965 Fashion -- World Leaders -- 1965 Calendar -- 1965 Technology -- Cost Of Living -- Popular Culture -- Toys Cost of Living 1965 How Much things cost in 1965 Yearly Inflation Rate USA 1.59% Year End Close Dow Jones Industrial Average 969 Average Cost of new house $13,600.00 Average Income per year $6,450.00 Gas per Gallon 31 cents Average Cost of a new car $2,650.00 Loaf of bread 21 cents 1966 What Happened in 1966 Important News and Events, Key Technology and Popular Culture What happened in 1966 Major News Stories include Miranda Rights / Miranda warning becomes law, Worlds first vertical Jump Jet the Harrier is introduced, English Channel Hovercraft service begins, China's Cultural Revolution Begins, Subway Strike in New York brings the City to a stop, Miniskirts are in fashion, US has nearly 500,000 troops in Vietnam, Aberfan disaster in South Wales, Vietnam War international days of protest, Jump To 1966 Fashion -- World Leaders -- 1966 Calendar -- 1966 Technology -- Cost Of Living -- Popular Culture -- Toys Cost of Living 1966 How Much things cost in 1966 Yearly Inflation Rate USA 3.01% Year End Close Dow Jones Industrial Average 785 Average Cost of new house $14,200.00 Average Income per year $6,900.00 Gas per Gallon 32 cents Average Cost of a new car $2,650.00 Dishwasher $119.95 Parker Pen Set $11.95 1967 What Happened in 1967 Important News and Events, Key Technology and Popular Culture What happened in 1967 Major News Stories include Worlds First Heart Transplant, The first ATM, Monterey International Pop Music Festival, "Torrey Canyon" runs aground on rocks off Land's End, Strikes by US teaching staff throughout country for pay increases, The first Super Bowl played between Green Bay Packers and the Kansas City Chiefs, Six Day War Arab Forces attack Israel beginning the Yom Kippur War Jump To 1967 Fashion -- World Leaders -- 1967 Calendar -- 1967 Technology -- Cost Of Living -- Popular Culture -- Toys Cost of Living 1967 How Much things cost in 1967 Yearly Inflation Rate USA 2.78% Year End Close Dow Jones Industrial Average 905 Average Cost of new house $14,250.00 Average Income per year $7,300.00 Average Monthly Rent $125.00 Gas per Gallon 33 cents Average Cost of a new car $2,750.00 Movie Ticket $1.25 Polaroid Camera History$50.00 Parker Pen Set $11.95 The Federal Minimum Wage is increased to $1.40 an hour Wow, how things have changed! But having you all here has shown us what has not changed - that this great country still has great people!!! Please come back (and don't wait until your 75th HS reunion) Love from all of us here and hope to see you again soon. Mike Riccio Assistant General Manager

"Excellent Stay"

5
27/09/2017

The staff at this hotel cannot do enough to make your stay exceptional. They go out of their way to make sure you are satisfied. The hotel is very clean & has been renovated since our last visit in 2012. It is convenient to many locations. We were a class reunion with 25+ rooms reserved & a wedding group was there at the same time. Great place to stay!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Peace1942, I just want to tell you how much we appreciate your amazing group being with us. What a fantastic weekend we had with you guys!!!! You all must have had an absolute blast in high school together! Everyone in your reunion group was so happy and so much fun. Thank you for being such awesome guests. Also, thank you for all your kind words about the hotel and our staff team members. It was great talking with all the people who came up from Florida. Thankfully none of them were effected by Hurricane Irma. Hopefully you guys will plan to have your next reunion here with us. Please give our regards to everyone. Mike Riccio Assistant General Manager

"Friendly Staff"

5
27/09/2017

We were treated like royalty. The staff was friendly and cheerful. We sat in the lobby and watched the staff treat other guests the same way. They welcomed us into their home like family. Great place to stay.

"Best Hotel Staff Ever"

5
26/09/2017

We stayed at this Best Western while in town for a wedding. The exterior of the building isn't amazing, but the staff is the best. I've never felt so welcomed in a hotel before. The rooms were nice and clean, and breakfast was good! They had a crib ready for us in our room when we arrived for the baby. The wi-fi was reliable. I would definitely choose to stay here again and would recommend this hotel to anyone! This is a very family friendly hotel.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 477quintinh, Having you guys here for the wedding was absolutely one of our best experiences. You had the most amazing group. What a great group of warm, friendly and happy people!! Thank you so much for allowing us the honor of hosting your while you were all here in town. I just knew the wedding would be a huge success because the bride and groom were so sweet. From what we heard about the wedding reception, fun was definitely had by all! I also want to THANK you for your kind words about the hotel and our staff team members. We really hope you will come back again very soon to stay with us (even without a wedding :). I was great having you here with us and looking forward to your return. Love to everyone from all of us. Mike Riccio Assistant General Manager

"Great Place to stay near Camden"

5
21/09/2017

Stayed here after a concert at BB&T Pavilion - well worth the 20 minute drive and not having to stay in the city. Front Desk was awesome - breakfast was good the next morning. Pool looked inviting but we didn't have the time to use it.

"Visiting family and old neighborhoods"

5
18/09/2017

We have stay at this location, many times over many years. The staff is very helpful, and the management very personable. The breakfast girl, on Sept 16/17 was tops. Very accommodating , as is every one we contact. We always book at BW, West Deptford, and find no equal in Phila/Metro area.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear jadeespad, Thank you never seems sufficient enough to say when we get a review as fantastic as yours but please know how much we appreciate all your kind comments about the staff. We also are honored that you choose to stay with us every time you are in this area. It are the guests, like you, that become part of our Family that makes this hotel more like a home. Again, thank you so much and please come back to see us again soon. Mike Riccio Assistant General Manager

"Hotel"

5
09/09/2017

Every time you stay here, it's always friendly and helpful staff. You cannot beat the price and location for being a older hotel. The breakfast in the morning is cooked eggs, not them powder ones you get most places.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear 530thomasf, Thank you so much for another kind review. We are always happy to have you come home again when you are here with us. Return guest, such as you, really are considered Family by all of us here. We appreciate all your nice comments. We feel that our awesome guest deserve awesome service! We will be waiting for your return on your next trip. Thanks again and please know how much we value you. Mike Riccio Assistant General Manager Lead the life that will make you kindly and friendly to everyone about you, and you will be surprised what a happy life you will lead. - Charles M. Schwab

"Might stay here again"

4
06/09/2017

Keesha in the breakfast room has an amazing personality and made the whole experience delightful. What a hoot! Very friendly, very outgoing. A real asset to the hotel. And Dillon on the front desk was an a very nice fellow also. Rooms are very well done. Bed was comfortable. The hotel was lovely. The only drawback is location. Far from food, shopping and Philadelphia. That was our reason for staying here. To tour Phili.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear DPALUCH, Just a note of THANKS for you review. You are right Keysha certainly is a "hoot" her amazing bubbly personality will certainly give you a memorable breakfast experience!! We love and we are happy you did also. Also, THANK YOU for your nice comments about the hotel. I understand your concern regarding the distance from Philadelphia but actually we are only 20 minutes from center city Philadelphia and all its great historic attractions. The up side of that of course is that we are much much cheaper than the Philadelphia hotels, there is no Phila. city tax charged on your room bill and we offer free parking (most Phila. hotels charge as much as $26. @ day just for parking) so I think that is why so many people who come to see Philadelphia attractions stay with us. South Jersey also has some fantastic historic attractions as well. Hopefully these considerations will bring you back to stay with us next time you are in this area. Thanks again for everything. Mike Riccio Assistant General Manager

"Philadelphia trip"

5
04/09/2017

I have to make about 2 or 3 trips to the philadelphia area each year and I always try to stay here because they are so friendly accomodating and the hotel is in an excellent location for me to jump across the river and be in downtown Philly in 30 mins. I try to stay in the same room each time and they are so helpful in trying to make that happen. Everything a bout the hotel is great. If youre looking to be in this area wheather Jersey or Philly this is the place!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Jeff, Thank you once again for taking the time to write your great review. We also appreciate all your kind words about the hotel and our staff members. We are so happy you always enjoy your stay to us, and that is what we work hard to accomplish for each guest, every stay. Thank you for letting us know we are on point. We love all of our guests but returning guests, like yourself, are our best advertisement and I know your fellow travelers value your comments as well. Philly has an incredible center city with amazing historical landmarks, restaurants, cafes and pubs not to mention authentic Philadelphia cheese steaks (remember, it is only authentic if you order it with cheese whiz LOL :) so hopefully you will be back again soon to explore some more of what Philly and South jersey have to offer and of course, we will be here waiting for you. Thanks again for your business and loyalty. Mike Riccio Assistant General Manager

"Great Hotel"

5
29/08/2017

This hotel is very clean and had great WiFi. I was very happy with our stay. They are also pet friendly! I have stayed here before and will come back again and again. We came out for a funeral and the staff was very helpful and understanding. Great place!!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
THANK YOU from our entire hotel staff for your you kind words about your recent stay. I will also thank you on behalf of fellow travelers for giving them invaluable information which they can use when making a lodging choice when in this area. We are very happy we met or exceeded your expectations, When it comes to friendly that is what good old fashion is really all about. We do hope you will be back in this area for a much better reason next time but please know our condolences go out to you. Again, we THANK YOU. Mike Riccio Assistant General Manager

"Clean, quiet, comfortable, and reasonable "

5
29/08/2017

This was my first stay at this property and I couldn't have been more satisfied. The room was clean and a decent size. This was such a quiet place. You could hear a pin drop. And Dillon was a great front desk employee. He was very helpful and gave me a great rate. And did absolutely everything he should have to ensure great customer service. And Tony was great as well when I checked out in the morning. He was pleasant and he asked me how everything was. More hotels should operate this way. A+ stay. I will definitely be back

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Joe S, We were delighted to receive your nice review. Thanking you for taking the time to share your experience during your recent stay. The satisfaction of our guests is of paramount importance, and we strive to always exceed your expectations. We assure you that we will always do our best to never let you down. I also wanted to personally THANK YOU for your kind words about Dillon. Everyone here at the hotel is totally dedicated to making sure you are please with your stay and that you will return again. I also shared you kind words with the members of our staff, and they were all very grateful. We hope that when your travels send you back to our area, we have the privilege of having you stay with us again. Until then be safe and we sincerely hope we will see you again soon. Mike Riccio Assistant General Manager

"Visiting Family."

5
28/08/2017

Every four months I visit my 2 granddaughters, son and daughter-in-laws enjoy staying at this Best Western in Thorofare, NJ. The front desk staff, housekeeping and breakfast personnel all very friendly and knowledgeable.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi, Just a note of THANKS to you for taking the time to write your review. We are a Family hotel, owned and operated by the same Family that opened us 25 years ago so for your Family to stay with our Family means a lot to us. we appreciate all your kind comments. We are always happy to see you return and will look forward to your next stay with us. Please take good care until we see you again. Mike Riccio Assistant General Manager

"Great hotel for a large group!"

5
28/08/2017

Hockey tournament! Hotel was great at accommodating our large group. We were able to use the meeting room for knee hockey so the boys would not disturb the rest of the hotel. We were able to use the breakfast room as a common area at night for dinner. Great staff!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Sarah, It was certainly our honor to host your great group here. It was amazing how extremely well behaved the kids all were, and that is a testimony to great parenting so GREAT JOB parents!! We were happy to do everything possible to make your stay enjoyable and to make sure the kids had a good time as well. I traveled for many years with my two sons for baseball and soccer and I know how stressful (and expensive) that can be, so we do whatever we can to make it as affordable and as stress free as possible. We appreciate that you chose our hotel to host your team. Hopefully we will see you all again soon. Mike Riccio Assistant General Manager

"Family friendly hotel"

5
26/08/2017

Loved this place. Front desk receptionist Dillon was awesome. Diet went out the window with the free cookies and coffee in the lobby! Breakfast was great! The toppings at the waffle station was varied and a lot of selections for a hot breakfast . The room was clean, comfortable and quiet ! Will come again ! The decor could use an upgrade though I liked the pics on the walls!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Esther, Thanks for that great review, and remember when you are on vacation NO DIET ALLOWED - so enjoy the cookies!!!! We are very happy that you were satisfied with everything during your stay with us. The waffle station is always a big hit, but how can you not love whipped cream, strawberries, chocolate chips and the rest of the goodies. Clean, comfortable and quiet is not optional here. We want every guest to experience being well rested and well fed to start their day. Thankfully we were successful with your stay. Please hurry back cause the cookies are in the oven! Thanks again for your loyalty Mike Riccio Assistant General Manager

"2017 Visit"

4
24/08/2017

Old building but updated. Nice amenities, including a Keurig coffeemaker in the lobby. Room had a comfortable lounge chair instead of just a desk chair or none at all. Adequate bathroom space (storage), clean, very comfortable bed and auto AC. Very close to National Park where I visit every year. Allows pet but it looks like this chain of hotels beginning to take advantage of pet travelers by charging $20/day instead of the $20/stay they used to, which was reasonable. I didn't brng a pet this year so I cannot verify this but website indicates $20/day. They have also increased their room rates across the board but only difference I see is a printer in the room - why? Staff is cordial and attentive. Lots of things to do and see in the greater metropolitan Philadelphia area.

"Overnight Stay"

4
22/08/2017

Very comfortable, staff was warm and welcoming. The room was very clean and comfortable. Had trouble with television remote, staff addressed the issue right away. Not my first time staying here and would definitely stay again, as well as recommend to anyone passing through.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
I Regret To Inform You...... Sorry to say, but if you were expecting another generic hollow obligatory expression of Thank You for the kind words you wrote in your review, you will be sadly disappointed because WE REALLY REALLY MEAN THANK YOU. Every single review we get is extremely meaningful to us because every day we come to work our goal is make sure each of our guests have an incredible experience. Your review indicates that we just might have been successful in your case. We hope you will come back to see us again soon when you return to our area. Mike Riccio Assistant General Manager

"New Jersey visit"

5
22/08/2017

From the first time we visited your hotel we have enjoyed every visit. Breakfast is wonderful, building and room always clean and neat, desk clerks friendly and efficient and best of all the cookies are out of this world !! Convenient to restaurants and golf.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Bill & Joanne, saying THANK YOU never seems sufficient for great reviews like your but you know how much we appreciate you and also appreciate you recommending us to fellow travelers. We are always happy to see you come and always want to make sure you are very very happy. please don't be strangers. Hurry back and thanks so much again for everything. Mike Riccio Assistant General Manager

"Great Vacation!"

5
18/08/2017

Well, we have had another wonderful stay at the Best Western at West Deptford Inn, NJ at exit 20 off 295. We had stayed here last year, Sept/Oct. 2016. It felt like coming back home again. We were here for 37 days in June/July 2017 and were treated like family. Breakfast was great and choices were lots. Staff always concerned that things were going well for us. We had lots of laughs and fun with the staff and even the people coming and going. Relaxing for us to have a great place to stay. Quite and peaceful. Couldn't have had such a wonderful vacation with out the caring staff Dan, Mike, Tony, Justine, Dillon, Ryan, Keysha, Gerry.! We will stay here again for our future vacations to South jersey . This is the only place we would even consider staying at. Again "Thanks" for a great stay. Bill and Avis K from Arizona

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Well, well.....we have all been concerned that you and the mayor arrived home safely. We missed you guys like crazy after you left. Things were just not the same in the morning when I arrived in the morning and I didn't see you at breakfast. You guys truly make our work too much fun. You will never again be "guests" here with us because you are FAMILY. We love you so much and can't wait until you come back again. Please tell Bill that I am working on our campaign slogan. LOL. You have my number so please call me when you get time to let me know you are OK. Avis please take good care of Bill and get back here where you belong. Love and Miss you guys <3 Mike Assistant General Manager

"Well Versed and Professional Staff, Very Good Stay"

4
15/08/2017

My friends and I planned a last minute trip to Philadelphia and we decided to stay here. The hotel is about 15 miles away (30 minutes) from Philadelphia. The hotel is conveniently located near a major highway. The hotel was well maintained both on the outside and interior hallways. The double queen bedroom along with the bathroom were relatively clean, the beds were comfortable, all the fixtures/appliances worked well, the hotel offered various amenities such as a complimentary hot breakfast, fitness center, business center, and free internet access. The service was nothing short of spectacular. The hotel staff is well versed and professional. Ryan, Tony, and Dylan were very helpful throughout my stay recommending area attractions. Thank you for your kind hospitality.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear James J, Thank you very very much for such a great review. We really appreciate it and I also want to THANK YOU for your kind words about our staff team members. We always make sure that the people we have with our team are definitely "people loving people" and that they are totally dedicated to our guests' satisfaction. We also appreciate that you endorsed our hotel for any travelers heading into the Philadelphia area. We will look forward to your return so that we have another opportunity to exceed your expectations. Thanks again and please hurry back Mike Riccio Assistant General Manager

"Pleasant and Comfortable"

4
14/08/2017

This hotel was perfect for an immediate trip that came up suddenly for my family. The staff was super supportive and very pleasant. The rooms were very clean, smelled nice, pleasant decor and spacious. Breakfast was great, nice variety of items that tasted great, however, the eggs were cold. My only other wish regarding the food is that they start getting some natural foods available. The pool and pool area were great, spacious and comfortable. Really liked how private the hotel was, not surrounded by so much activity. The value we received for the price was excellent!

"Pristine Pool, Excellent Service"

4
07/08/2017

The excellent service, pristine pool, and lovely bed linens far exceeded our expectations. The location where we stayed was also surprisingly quiet and pleasant. We plan to return and are happy to highly recommend this gem.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
"Show value, create an experience and always strive to exceed your customer's expectations" - Shep Hyken Thank you for sharing your experience with us and fellow travelers regarding your recent stay with us. We are humbled by all your incredibly generous compliments. We promise we will always try to live up to and exceed all your expectations each and every time you stay with us. I would like you to know how much we care about your guests and if ever you find that we do note rate an A+, please let me know and I will personally make sure we do. Again, thank you so much and please hurry back to see us! Mike Riccio Assistant General Manager

"Always Comfortable"

5
02/08/2017

This is a hotel that I always say at when my business takes me to the greater Philadelphia area. Although it is approximately 20 minutes outside of the city proper, there are several easy routes which I can follow into the city. The value for the price is extraordinary compared to the Philadelphia proper hotels and far exceeds the value of most of the other Best Westerns at which I have stayed. The staff is always attentive, friendly and helpful. The outdoor pool generally quiet and always clean. Multiple local delivery options for food which are adequate. If you are looking for clean, serviceable, well valued accommodations with easy and close access to highways, this is a very good choice.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
I REALLY want to THANK YOU for that awesome review!! Guests like you keep us all going every day, loving what we do. We believe in doing things the good old fashioned way - great hospitality for great guests. We care about the comfort and satisfaction of our guests so we are happy you were pleased with everything about the hotel and our staff. I also want to thank you for pointing out the benefit of staying in South Jersey instead of Philadelphia. South Jersey is just minutes from Center City Philly and the Camden waterfront attractions and you are correct that we are a fraction of the cost of the Philadelphia hotels and we offer free parking. Again, many many thanks for all you wrote and we'll see you the next time you are in the area. Mike Riccio Assistant General Manager

"Visit to South Jersey"

5
27/07/2017

Stayed only one night but that experience was excellent hotel staff was friendly courteous would recommend hotel to anyone next time I visit my daughter I plan to stay there if you planned a visit to South Jersey/ Philadelphia area I recommend that you stay at this hotel

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
"Courtesy is the one coin you can never have too much of or be stingy with."- John Wanamaker I just wanted to say thank you for both taking the time to write your much appreciated review and I also wanted to thank you (and extend a virtual hug;) on behalf of all of our staff for all you kind words. You have enriched our hotel by staying with us and we truly hope you will return again. Be safe, enjoy your summer and hurry back. Mike Riccio Assistant General Manager

"Staff was great, breakfast was not!"

3
24/07/2017

This was a typical 2.5-3 star place. The room was clean and served it's purpose. We were very disappointed with breakfast. They ran out of food quickly because the hotel was booked and only had 1 person working such a large breakfast area. She was running around constantly trying to keep up with demand.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear alexB4933DH, When a guest takes time from their busy schedule to write a review on their stay with us we really appreciate it, and it does provide us with valuable feedback. It is our "report card" to let us know how we are doing. We do apologize for running out of food and for you having to wait for it to be refilled. I understand that can be annoying. I can only offer an apology and an explanation. We were unexpectedly filled at the last minute by some teams playing in a tournament in our area. I even went back into the kitchen personally and helped cook in an effort to make sure we had plenty of fresh, hot food for all of our guests, but there was a time we were (slightly) overwhelmed. Again I apologize and we will make every effort to see that it doesn't happen again. Hopefully you will come back to see us again and leave well rested and well fed. Mike Riccio Assistant General Manager

"Great Staff & Comfortable Mattresses"

4
24/07/2017

Justine at the front desk was efficient, warm, and very helpful, personally finding us a luggage cart and taking it to the side door where we parked. The hotel was clean, breakfast well presented, beds and linens and cooling system quite comfortable. I didn't give it an excellent as it could use some newer hall carpeting, the tv was adequate but not huge, the room had plastic glasses, and there could have been brighter bulbs in the room. The pillows were too thick for us, but most hotels offer the same thickness so I always bring our thinner ones. The layout of the hotel requires extra walking between the elevator and the guest rooms... good exercise for most of us! However with the exception of the thick pillows, none of those items affected our comfort level; the price was reasonable; and there was a nice selection of offerings for the hot breakfast which was provided. Staff was great!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
I just wanted to say THANKS for your review and all of your feedback is greatly appreciated and valued. After reviewing the pluses and minuses it seems like your stay was a good one and we hope you will be back again very soon. Sorry you found the pillows too thick but I guess that is an individual thing. Please let us know the next time you are coming back to the hotel and we will try to get you pillows that are more comfortable. Again, THANK YOU for staying with us and your review. Mike Riccio Assistant General Manager

"Wish it was longer"

5
24/07/2017

I only needed to be in town for 1 night. I would have stayed longer if I had the opportunity and part of the reason I would stay is the visit with Best Western West Deptford. Clean room, quiet hotel, very helpful and courteous staff. I was really pleasantly pleased to watch and listen interaction between staff with others. I don't recall one moment where the staff was less than great. I travel quite a bit and do pay attention to this.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear RichardrE2951AE We wish you would have stayed longer as well. One night is never enough time for us to really enjoy your visit. I sincerely want to THANK YOU for all your kinds words and your flattering review. All of our staff members are totally dedicated to making sure each of our guests have an awesome stay with us and want to return again. We certainly hope you will. I am very proud of our staff and I personally appreciate you taking the time from your busy day to write your review and highlighting all the things you enjoyed about your stay with us. Enjoy the rest of your summer and please know we will be here waiting for your return. Mike Riccio Assistant General Manager

"A GREAT HOTEL TO BE A GUEST IN"

5
19/07/2017

On our recent trip to New Jersey, we stayed at the BEST WESTERN PHILADELPHIA SOUTH-WEST DEPTFORD INN located in West Deptford, New Jersey. What a wonderful experience. This place was clean and very well kept, both inside and outside. we can't say enough wonderful things regarding the staff members, from the Front Desk personal, to the Kitchen staff to the Housekeeping staff. They were all caring, attentive employees that other Hotel employees could definitely learn from.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just want to express our great appreciation for your GREAT review of your recent stay with us. We really appreciate all your kind words about the hotel and our staff members. When you love what you do as much as we all do, and have awesome guests like you, life is good! Every staff member in our hotel is committed to the BW "I Care" culture so THANK YOU again for letting us know that we met or exceeded your expectations. We want you to have an amazing experience every time you stay with us so please hurry back. Enjoy your summer!!!! Mike Riccio Assistant General Manager

"Awesome experience"

5
16/07/2017

Chose this hotel totally at random but because it was half way to where I was going and Best Western since I was a platinum member. What a great place and friendly helpful staff!! They went out of their way to make sure they accommodated both the handicap and the ESA animal.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear T114TMsusana, Thanks for the great review and a very special THANK YOU for your loyalty and being a platinum BW Rewards member. It is very much appreciated. We are happy that we were able to provide you with a great stay. It is certainly never out of our way to accommodate you in any way. It is our great pleasure, and we promise to always do our best to exceed all of your expectations. Hopefully we will see you again very soon. Please hurry back, travel safely and enjoy your summer. Mike Riccio Assistant General Manager

"COMFORTABLE STAY"

4
13/07/2017

The staff was extremely courteous and helpful. The breakfast selections were just fine for all of my family. this Best Western is convenient to nearby towns. My family and i always stay at this Best Western when we are visiting family in Mickleton, N.J.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just a quick THANK YOU for taking the time to write your review and also THANK YOU for your nice comments and for letting us know we are taking good care of you when you are visiting your Family here in our area. We really appreciate that very much since we are also a Family owned and operated hotel. Take care and have a great and safe summer. Mike Riccio Assistant General Manager

"GREAT STAY!!!!"

5
12/07/2017

We will be back!, Our first stay, June 2017, excellent staff!, super clean room, sparkling pool, and great breakfast!, Mike the general manager was fantastic! Thank You for a great experience! will be back next month!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for your great (and detailed) review. We always appreciate someone taking time from their busy day to write and let us know how there stay with us was. I also want to THANK YOU VERY VERY MUCH for your kinds words (OK, I'm blushing ;). It was our great pleasure having you stay with us and we are all very happy that each element of your stay met or exceeded your expectations. We sincerely appreciate that you choose us for your lodging needs each time you are in our area. FYI we will be adding a couple of new items to the breakfast buffet. We hope to have you come home again soon, Mike Riccio Assistant General Manager "Customer service represents the heart of a brand in the hearts of its customers" - Kate Nasser, The People-Skills Coach

"Great hotel"

5
09/07/2017

A bit of an older hotel but it has had some nice upgrades. Great breakfast. Helpful and courteous staff. Will get you what you need or want if available. I would recommend staying here anytime. Nice pool.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Bill Gates has a wonderful saying regarding customer/guest satisfaction. He says, "How can we make our customers happy....." Here at our hotel we like to say , "How can we make our customers/guests HAPPIER." We have hand selected an amazing team of people from our front desk to our housekeeping crew that absolutely loves people and we all love and enjoy what we do. While we are constantly upgrading and improving every aspect of our hotel, that is not really what makes our guests have a great stay. We work very hard to let the guests know that we truly care about them and they will leave well rested, fed and cared for. You will come as a guest but leave as Family. Thanks again and we hope you will return soon. Mike Riccio Assistant General Manager

"Excellent stay!"

5
09/07/2017

Our stays are short but frequent...we always book this hotel....everyone is super friendly and helpful and the rooms are extremely clean and we feel right at home here....thank you! We will always book here!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear sergiopE8586QW, A businesses' best advertising is the words of past customers. We really appreciate your loyalty and all the kind comments about your stay with us. Friendly is what hospitality is supposed to be all about and we have plenty of it here, especially with great guests like you. Thank you for helping fellow travelers with your review so they will be able to find great accommodations when they are traveling in our area. We want to earn your business every time and will never take it for granted. Thank you so much and we hope you will return soon. Mike Riccio Assistant General Manager

"Best Best Western"

5
09/07/2017

1st impression when we pull up to hotel was , very clean grounds plenty of parking. went in to register ,impressed with the lobby area . Was greeted by Dillon at the front, was very friendly and professional. Our room was ready before the 3 pm check in time. When we got to the room ,the room was very clean and everything in order. Retrned the cart and Dillon asked if everything was good. Over all review was Excellent. Pool was good also. Breakfast was very good. 'Breakfast Lady " was friendly and helpful. We have stayed at many BW. This one was the best experience. Definitely come back and stay longer. Very happy and impressed.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Randy S, Thank you very much for both staying with us and also your wonderful review. It is great to get such a wonderfully thorough review of all the different facets of our hotel. We take great pride in making sure that every element of our guest's stay exceeds expectations, so we are all smiles that we were successful in providing you with a satisfactory stay. We really appreciate that you gave us the opportunity to take good care of you and look forward to your return. Have a great summer, see you soon. Mike Riccio Assistant General Manager

"Great stay!!"

5
26/06/2017

Stayed here this past weekend while I was in town for my cousins graduation party, had a great experience. The rooms were very nice, and clean and had every thing I needed... woke up the next morning and was able to go downstairs and have a great delicious breakfast! I would without a doubt stay here again and will do so if I'm ever in town again!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for your review of our hotel after your recent stay for the graduation party. We are very happy that you were pleased with everything while you were with us. It is our goal to always exceed our guest's expectations, and to make your travel experience pleasant and satisfying. We also pride ourselves on a very dedicated, above average housekeeping staff that works very hard to make sure all of our rooms and exceptionally clean. Since we all travel as well, we know what it takes to make a stay memorable. Every member of our staff is totally committed to making you happy and ensuring that the Best Western West Deptford Inn is your home away from home when you travel plans bring you to our area. We also want to thank you for noticing our recently expanded full breakfast. Our ultimate goal is to have you well rested and well fed during your time here with us. Once again, thank you so much for sharing you experience and all your kind comments. We really look forward to having you back again soon. Mike Riccio Assistant General Manager

"Staff Very Helpful"

5
26/06/2017

I booked the room for one night and needed to extend my stay an additional day. The gentleman at the Front Desk was very helpful in making the changes needed so I could stay the extra day. All the staff - especially the Front Desk staff - were helpful, courteous and pleasant from check-in all the way through check-out. Any time I'm in the area again, I will stay at this hotel.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear AnitaK217, Thank you for writing a review for us about your recent stay. We know with everyone's busy schedule it can be difficult to find time to do so we very much appreciate it. We were happy we were able to have you stay with us another night. It is an honor for us when someone chooses to stay with us because we know there many other choices to consider for your lodging needs. We never have and never will take you business for granted. We promise to always do everything possible to exceed your expectations whenever you stay with us. We get the best guests ever and we feel you deserve the best service we can provide. Thank you also for your kind words about our staff members. I will make sure that they all get to read your comments so please let me thank you on their behalf. I know they will be very grateful. We will look forward to having you back with us again when you are in our area. Always be safe and hurry back. Thank you again. Mike Riccio Assistant General Manager Whether you come to visit or come to rest, when you stay with us, we feel blessed.

"Nice hotel ... great rates!"

5
19/06/2017

This is a nice hotel with great rates if you are visiting Philadelphia. Much cheaper to stay here, only 13 miles from center city Philly. Great breakfast which is always a plus! Nice outdoor pool. Some areas of hotel seem to be bit outdated. In smoking room areas, the odor of whatever was used to mask the smoke smell was bit overwhelming. A bit of an issue when we checked in. I was quoted a certain rate for two rooms and had a confirmation number. Clerk was not going to honor that rate; wanted to charge me $25 more per room. I said I had a confirmation number, he said I needed to give him the name of the person who confirmed the reservation (what?...what is the confirmation number for?) to get that rate. He was a bit frazzled, but with a bit of pushback, he finally agreed to honor it.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear sumrbabe21, Thank you for taking the time to write your review here on TripAdvisor. We appreciate you selecting our hotel as your place to stay while you were in our area. I also want to thank you for your nice words about our breakfast and pool. We are very proud of both of these features. regarding your issue at check in, I would like to check into this more so if you can personally contact me so I can get the specifics, I would be happy to follow up and see what the issue was. When your reservation was made the rate would have been determined and at check in that rate is the rate you receive. I am not sure where the discrepancy came in but please contact me so I can see what happened. Mike Riccio Assistant General Manager 856-848-4111

"great value"

5
19/06/2017

the staff really make this hotel stand out, along wit the breakfast and the price. the rooms are clean although dated. The Air Conditioning had a slight odor but worked fine. The bathrooms are old but clean and functional, the rooms are carpeted which could also count against it. IN closing the value you get for the price compensates for some of the aging decor.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Just a note of thanks for taking the time to write your review and all of your kind words about the staff and how clean your room was. I will admit I am a little confused though. While the property has been in this location for many years, the entire property has been completely renovated, including all new furniture and carpet in almost every room. In fact, the bathrooms have all recently been remodeled as has our lobby and breakfast cafe. We are a family owned hotel since the day we opened and our owners are very very generous about much money into making sure our guests have the very best in accommodations and conveniences. The pride of ownership is very obvious in our hotel and all of our staff shares that pride. We are constantly making updates so hopefully you will come back again and I will give you a personal tour. Thanks again and we really appreciate that you stayed with us. Mike Riccio Assistant General Manager

"First time Visitor"

5
18/06/2017

As a first time visitor this Hotel was very clean. I always do a white wipe in the bathroom and no dirt found. Almost as if it were a just built Hotel. I hope this could be found in all BW's should I have a stay at another.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Audreyc59, Thank you very much for your nice review and kind words. We are happy you did the white wipe test because we do it all ourselves with every room. we are extremely diligent in making sure that our rooms are immaculately clean. We even use special ultra violet lights to sterilize/sanitize our common use elements in our rooms. In fact, Best Western was the very first hotel family to use this technique. We all travel as well and we know exactly how we like our rooms, so we make sure we deliver that same high level of cleanliness for our guests. We will never compromise this principle. Quite often I personally inspect our rooms and my staff often calls me OCD, especially when I inspect the bathrooms on my hands and knees, but no worries I have been called much worse. LOL Thank you for sharing your experience with us and fellow travelers. I hope you will come back and see us again very soon. Enjoy your summer and travel safely, Mike Riccio Assistant General Manager

"Family emergency"

5
13/06/2017

We had to travel to New Jersey due to a death in the family. After driving all day, we received a friendly welcome from the clerk at the desk. Justine was phenomenal!!! Breakfast the next morning was super as well. Chocolate chip batter for the waffles!!!! The staff was incredibly courteous and always greeted us with a smile.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Julie, We are so sorry that we had to meet under those circumstances. We give you our deepest condolences. We were happy we could at least do our little part to try to make a difficult time a little easier for you. We all know how emotionally draining it is to lose a loved one. We are happy that you were able to enjoy your stay and especially liked the breakfast. We really hope you come back again soon under better circumstances and will be here waiting to greet you again. Thank you so much for all your kind words and best regards to all of your Family. Mike Riccio Assistant General Manager "When we lose someone we love, we gain and Angel we know"

"wonderful experience"

5
13/06/2017

The front desk{Justine} was very helpful and accommodating when she found out we were there for a funeral memorial. We didn't know when we made the reservation that we could get a bereavement rate and after checking, she gave us the rate. It sure helped and gave us comfort despite the situation. it was a wonderful stay and she started it out right.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for taking the time during the difficult time of your loss to write a review on your recent stay. We do offer a bereavement rate, but we are never happy to use it because it means someone is usually suffering through the loss of a loved one. We understand how much you have to deal with so we are happy to offer any little thing we can do to help. Please know we are here for you should you need us. We all wish you peace and comfort in the days ahead. Mike Riccio Assistant General Manager Those we love don't go away, They walk besides us every day.... Unseen, unheard but always near, Still loved, still missed and very dear

"Great value for the price/location"

4
02/06/2017

The reviews for this Best Western on TripAdvisor convinced me to book this location. Staff was fantastic. Hotel as expected - not new and fancy, but clean and met our needs for a last minute trip to Philadelphia area. Convenient to the city, but free parking! I could not pay $50+/night just for parking. Would definitely stay here again. Well managed and staff who went out of their way to be helpful.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Kati, Thank you so much for taking your time to review our hotel. It never seems enough just to say thank you but please know that every word of your review is extremely meaningful to us and much appreciated. While everyone can have a different experience, and opinions differ, I always say how valuable these reviews are in helping someone find just the right hotel, and your comment proves that. I can assure you that our staff team members have each been carefully chosen to represent the care and concern we want each of our guests to feel when they are with us. It is never out of our way to give you the great service we feel you deserve. We are honored when someone chooses to stay with us. We will look forward to seeing you again hopefully soon. Thanks again and please take good care! Mike Riccio Assistant General Manager

"Best Western is truly Best!"

5
27/05/2017

Best Value for money, quiet, comfortable and clean! Delicious breakfast and for sure the most friendly staff of a hotel I have ever met! There should be a new saying, "Best Western, West Deptford hospitality" and I wish it becomes a standard everywhere! Thank you!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Veronica, People who know me will find this hard to believe, but after reading your amazing review I am almost speechless!! LOL. THANK YOU so very much for your kind endorsement of our hotel. It really does help that everyone that works here actually loves what we do, and are 100% dedicated to exceeding all of our guests' expectation. We are happy you enjoyed your stay with us. We certainly enjoyed your stay and really hope you will come back very soon. You are part of our Family now!! Thank you so much. Mike Riccio Assistant General Manager Being happy is good, but spreading happiness among others is even better - Anurag Prakash Ray

"Our Go-To"

4
24/05/2017

I am very picky about where I sleep. This hotel is easy access, friendly and clean. I don't have to worry that I will be in danger or leave with any sort of issues. The staff takes care of their guests!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you for taking the time to write your review. These reviews are very important both for travelers and hotels as well. They are great sources of feedback for us, and serve as a 'report card" for us so we can make sure we are delivering our superior level of guest care. We are also very picky where we sleep so we make sure that every room is one that we would personally find clean and comfortable. Of course, it helps that we have an amazing housekeeping staff and very picky inspectors. Taking care of guests is what we love to do, so thank you for letting us know we did a good job! :) We hope you will return very soon. Mike Riccio Assistant General Manager

"Super convenient for BB&T Pavillion"

5
23/05/2017

Our trip was delayed due to work and traffic issues, didn't check in until almost 1:30am. The hotel staff (Max, Justine, and Dillon) were great in holding our reservation for such a LATE arrival, and the room was very clean and comfortable. We had a view of the pool, which looked amazing, but we didn't get to swim due to our schedule. We slept very well, the bed was extremely comfortable, and the air conditioning and heat both worked well in the room. The breakfast was AMAZING. The hostess/cook was a ray of sunshine, she greeted each person and was happy to help in any way possible, clearing up the plates, refilling items, etc. I have dietary issues, and the selection that I could have was larger than I expected to choose from. The hot food, eggs, potatoes, sausage, and waffles were all really good, too. Only a 20 minute drive from the BB&T Pavillion, so it was perfect for our needs. Definitely recommend it to any concert traveler!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Angela, If we could rate your review we would give you a 10+!! Thank you for all your kind words and know that we appreciate everything you pointed out about your recent stay with us. Clean, comfort and caring is our passion so always be assured that no matter what time you arrive that is what you will find here waiting for you and yes, the lights really are always on. We are also very happy you enjoyed our free breakfast buffet. Don't forget to come back again when you are in our area. Thank you so much for choosing us for your lodging needs. Mike Riccio Assistant General Manager

"Review of the BEST Best Western Philadelphia South"

5
20/05/2017

When we visit relatives in South Jersey and/or Rowan University we always stay at this hotel. It is always clean, neat, and most important the staff has always been the best. One sort of minor point....the breakfast is one of the best and you always get a newspaper!! Try them...you will be amazed. Only 15 minutes to down town Philadelphia and 1/4 the price of a Philly hotel !!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Hi Guys, Just wanted to send you a great big THANK YOU for staying with us again. I also wanted to especially thank you for your kind comments about our staff members. Your review will be posted so all of our staff members can enjoy it. we are happy you enjoyed our free breakfast and you will always find a free Philadelphia Inquirer and USA Today to keep you up on current events. We appreciate your endorsement of our hotel and I know it is invaluable to other travelers. We really value you as friends and guests. Please be safe in all your travels and hurry back to see us soon. Mike Riccio Assistant General Manager No other advertisement is as good as a satisfied customer - Philip Kotler

"Well worth it"

5
15/05/2017

The entire staff is friendly and helpful. Hotel is clean and well managed. I would definitely stay there again and recommend it to others. Location is good and check in/ out was easy. Thank you staff for a good visit

bwwestdeptford, General Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for taking the time to write a review about your recent stay here with us at the Best Western West Deptford Inn. We greatly appreciate that you took time from your busy schedule to tell us how much you enjoyed your stay. We enjoyed having you, and definitely will look forward to you being with us again. We realize that you have many options for your lodging needs in this area and consider it honor that you chose us. We are committed to always trying to exceed your expectations and hope you are never disappointed. Thank you again for all your kind comments, and we hope to see you again real soon. Mike Riccio Assistant General Manager

"Clean, great staff and excellent breakfast"

5
13/05/2017

The staff are extremely friendly and helpful. Breakfast was the best "free" I've ever had: besides the usual assortment of waffles, etc., they had home cooked potatoes, tons of bacon and real (not microwaved) scrambled eggs. Clearly the owners are not trying to skimp. The room was clean and the mattresses were covered with dust mite/bug proof covers plus washable pillow toppers.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear helenen775, Thanks for sharing your experience about your recent stay with us. Besides us greatly appreciating all of your kind words, other travelers depend on reviews, like yours, to help them decide on a place to stay when they are traveling. This is especially important when someone is going to be visiting an area with which they are unfamiliar. So, in a way, you are helping to preform a public service! We are genuinely grateful for all your kind words and accolades. We especially appreciate your comments about our free buffet style breakfast and yes, you are correct, we use real eggs that are NOT microwaved. Everything is cooked fresh, from scratch, each morning. Glad you were able to be here on one of the days we do bacon. Our awesome housekeeping staff is dedicated to making sure you have a clean, fresh room every visit as well. One of the things, we feel, sets us apart from most other hotels, is that we are Family owned and have been since the hotel was built. This allows us the opportunity to give very individual and specialized service to all of our guests, and it is true the owners do not skimp on anything. They are constantly updating and improving every aspect of the hotel to make sure you have the best experience we can provide. Again, THANKS SO MUCH and please hurry back. Mike Riccio Assistant General Manager

"Overnight trip to philly for Metallica concert"

4
13/05/2017

Perfect for what we needed. Quick overnighter to see a show in Philly. A 10-15 min uber ride into town from here. Hotel was clean. Not a 5 star but Norman bates isn't running the place. Bfast was adequate. Eggs sausage hash browns. Staff was cool. Easy check in/out. Good hotel in all

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Vulcan73, Thanks for giving us your feedback on your recent stay with us. I am assuming that you stayed with us when you came to see the Metallica concert. Heard it was amazing!! I am happy you enjoyed your stay. Philly does have some great concerts and thanks for pointing out how convenient it is to get to all the concert venues from our hotel. We do get a lot of guests from the concerts since we are usually 30% to 60% cheaper than the Philly hotels and we offer free parking, which most Philly hotels do not provide. That is not to say that there are not some good hotels in Philly, but we think it is better to spend the money on concert tickets and tee shirts than your hotel room. We also provide the free buffet style breakfast for our guests, which adds additional savings for our guests. Thanks again for staying with us, and hopefully we will see you again the next time you come to town. Mike Riccio Assistant General Manager 856-848-4111 BTW Great concerts coming up: * Iron Maiden - The Book Of Souls Tour 2017 Wells Fargo Center Philadelphia, PA Sun, 06/04/17 * Megadeth - The Fillmore Philadelphia Philadelphia, PA Tue, 06/27/17

"Pleasant stay"

5
09/05/2017

The staff was very pleasant and made me feel like a welcome guest. The hot breakfast was very good. The room was clean, quiet, and comfortable. The location was perfect for my needs. It is right off of I-295.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear cj2innj, Thanks for the nice review. We can assure you that not only are you a welcome guest, you are also a much appreciated guest. We strive to make sure every time you stay with us you leave well cared for, well rested and well fed. Providing a clean, quiet, comfortable and convenient room for every guest every time they choose to stay with us. We take no one for granted. We hope to see you again very soon, Mike Riccio Assistant General Manager

"Hotel"

5
07/05/2017

This hotel was an excellent product for the rate, the staff was very friendly and accommodating and the rooms were clean. Breakfast was standard hotel type breakfast. Location of the hotel and parking at the hotel was good. I would highly recommend if someone is in this area.

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you very much for your review. We are happy you had an enjoyable stay with us and found everything satisfactory. We are very happy our location worked for you as well. Being very close to the Philadelphia city attractions, without the high Philly city hotel and parking prices is definitely a plus for us. Thanks again and we hope you will return very soon. Mike Riccio Assistant General Manager

"Nice Surprise!"

5
02/05/2017

I decided on this location because of its proximity to a sports event and it was awesome. This isn't a new facility, but what it lacks in frills, it makes up for in the superior customer service from its team. Rooms are clean and quiet. I even saw a housekeeper sanitizing the TV remote as I was walking by another room. Free breakfast and the attendant in the breakfast area attends to every need and makes you feel at home. The lady at the front desk in the evening was outstanding. The man at the desk in the morning was equally as helpful. YOU CANNOT GO WRONG at this Best Western. Price is great, but the people make it perfect!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Dear Karen, This, again, is one of those time when the biggest THANK YOU I can give just doesn't seem thanks enough. We are so happy that you found our hotel and that you had an enjoyable stay with us. We are very proud of our staff members and I can personally assure you that everyone that works here is dedicated to making sure that the next time you stay with us will be just as good. Our housekeeping staff is second to none and work very hard because I guess we are all a little OCD about cleanliness. Best Western is the first hotel family in all of North American to sanitize our rooms with special ultraviolet lights that kill 99.9% of all germs and bacteria. We feel our guests deserve a safe and comfortable (and quiet) environment. Thank you for pointing that out. I will print out and post a copy of your review so all staff members get to see your kind comment. Thank you again for your endorsement and we really look forward to having you come back to see us. Take good care and always travel safely, Mike Riccio Assistant general Manager A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. – Mahatma Gandhi

"Clean and Friendly"

5
29/04/2017

The staff at the hotel was very friendly. It started when I called to make reservations and continued through our weekend. The hotel was very clean. We enjoyed the breakfast and the staff there were also very friendly and helpful. Everyone wanted to make sure our stay was a pleasant one. We would definitely stay here again!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for your nice review. One of the things we pride ourselves on here at our hotel is keeping good old fashioned hospitality alive and well. Everyone in our hotel has been hand selected because they understand and truly appreciate what that actually means. We are honored when someone chooses our hotel for their lodging needs, especially when they many so hotels from which to choose. We are a Family owned hotel and we feel that creates a warm welcoming atmosphere that big "corporate hotels" can match. We are happy that you had a great stay and promise to make sure that that is what happens every time you are with us. Hurry Back..... Mike Riccio Assistant General Manager

"Weekend Escape"

4
26/04/2017

The hotel was very nice except for the fact that there was a ton of school kids they're playing soccer in the hall and making a lot of noise. I know it's not the hotels fault to control but I should call next time to make sure there's no kids events!

bwwestdeptford, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for taking the time from your busy schedule to write a review of your recent stay. We do apologize that there was more noise than desirable during your recent stay. We had several teams staying with us at the same time and there were certainly lots of kids and sometimes kids will be kids. I would certainly love to have some of their boundless energy. We hope that you will come back again so we can show you that that was the exception and not the usual situation here at our hotel. Thanks again. Mike Riccio Assistant General Manager

"Exceptionally friendly staff"

4
23/04/2017

My family stayed here Friday night after driving up from Florida going home to northwest NJ. The front desk person, Justine, was the nicest person I ever seen working at a hotel. She wasn't phony but very genuine and helpful. Her manager should give her a big raise. I would hire her in a minute. Then I noticed the rest of the staff during my stay were very friendly as well. Actually going out of their way to say hello. Hotel itself is good and clean. Breakfast was good as well. The layout of hotel is a little awkward. I would recommend staying here again.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Great review, we THANK YOU so much!! Yes, Justine is definitely genuine and very friendly, but that is nothing unusual because friendly is what we specialize in here. We say it all the time, but it is true that we get best guests staying with us. Our staff members truly love what we do and really enjoy working here, and that makes all the difference in the world. We are so happy that you had a good stay and hope that you will come back to see us the next time you are in our area. Our sincerest appreciation to you for choosing us for your lodging needs. Mike Riccio Assistant General Manager “You can only become truly accomplished at something you love. Don't make money your goal. Instead pursue the things you love doing and then do them so well that people can't take their eyes off of you.” Maya Angelou

"Satisfactory "

3
17/04/2017

I made the reservation here about a month prior to needing to be in Sewell for a soccer tournament. I considered changing hotels many times. This hotel is pet friendly. There was no sign of pets(no smell, no hair). If you are allergic, request second floor. The staff are very kind. The girl at the front desk was especially involved with the customers. She's very helpful and very upbeat about her discussions. The girl that serves breakfast was also very kind. The room was recently redone. Nothing special, but very clean. Clean sheets and bedding, trust me I'm a bit of a germaphobe. Bathroom was clean. Now for my dislikes. The room that serves breakfast is only open 6am-10am. For me that's fine. But in the evening if you want a drink you better have cash for a vending machine, the room to where breakfast is served isn't accessible outside of those times. It would of been nice to access the juice or coffee. Next, I know it's April, but it's been particularly warm. The day I was there it was 85 degrees outside. The pool is outside and is still covered. It would of been nice if it was ready for use on these hot days. Honestly, they should think about enclosing the pool and attaching it to the main building. They lost about 20 other rooms rentals that day because parents on the team I coach and my sons soccer team wanted an indoor pool. Overall, it's decent priced, clean, comfortable, and is located very close to the nearest interstate. I would stay here again if we enter that soccer tournament again next year.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thank you for taking the time to write your nice review. We love to read the reviews, and we know how much they help other travelers in selecting a hotel in which to stay. These reviews are especially helpful if is in an area with which they are not familiar. I have to say that it was truly a pleasure to have your players and parents stay with us. The kids were great, and that is certainly a tribute to you dedicated parents! I personally traveled for many years with my two sons, who also played soccer. We stayed in many hotels all around the country and I know how stressful that can be. Soccer teams are very dear to my heart. I also wanted to thank you for your comments about the restaurant and how clean our rooms were. We are extremely focused on cleanliness and guest satisfaction. Our wonderful housekeepers even use black lights to kill germs in the rooms as they clean. We are also "germaphobes", so we certainly can identify with you on that point. Regarding the pool, we also sometimes wish it was indoors, but when the hotel was built it was placed outdoors and it would be impossible to annex onto the building. Many people, however, do prefer it to be outside to take advantage of the natural light and sun. The pool ordinarily opens (weather permitting) Memorial Day weekend so we encourage you to return when you have time this summer and relax around the pool with your Family. Would be great to have you back. Again, we THANK YOU for having stayed with us, and all your kind comments. Hurry back soon..... Mike Riccio Assistant General Manager

"Family Visit"

5
10/04/2017

Friendly and helpful staff...rooms clean, breakfast very good and always feel welcome will come back again and again. Treat you like family cannot wait until pool is open and can spend more time relaxing...next hope they have Earl Grey tea I brought my own Krieg cup last time thanks for all you all do for your guest.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Vivian, Just wanted to say a great big THANK YOU again for your awesome review. The whole gang is smiling after reading it. So happy you enjoyed your stay, and always know that you are definitely Family here. Weather permitting, we do expect to open the pool Memorial Day, so grab your floaties and come on back!! Earl Grey happens to be my favorite tea as well and I usually have a few tea bags in my briefcase so next time you are here just stop by the desk and see me and I'll be happy to share. Gotta love a good cuppa :) Thanks again so very much and we will be waiting for your return. Always be safe and know we'll be here waiting for you. Mike Riccio Assistant General Manager

"Very clean!"

5
07/04/2017

Excellent Stay...staff was extremely helpful...I will definitely stay here again...Room was very clean and bed was really comfortable...Didn't get to check out the breakfast because I was a late arrival and staff offered a late check out which I took advantage of!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thanks for the nice review. We appreciate it (and you) so much. We are always happy to hear when one of our guests is especially pleased with their stay. We promise to do everything possible to make you feel this way each and every time you come to visit us. Remember, you come the first time as a guest but after that you are Family. Hurry back...we'll be waiting! Mike Riccio Assistant General Manager The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton

"Outstanding service and breakfast"

5
01/04/2017

Checked in late and we were given a crib for our baby with no charge. We had a clean room, but the gem of our stay was Keysha in the breakfast room. She greeted us with a warm smile, and was beyond helpful. We even saw past guests come back just to say hello to her. Dillon at the desk was tremendous upon our check out. Overall this was a fantastic experience staying here. Great staff, a bright and clean space. We will surely be back!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Just a note of THANKS for your review and kind words. We are so happy that you enjoyed your stay with us and will definitely look forward to your return. Regarding Keysha in the breakfast cafe - she definitely gets her sparkle on in the morning and will make sure you start your day off with a big smile ;). I guess our secret here to making our guests happy and satisfied is that we are all truly happy to be working here, and we make it a party every day! We appreciate it very much that you chose us for your Family's lodging needs. We never take that for granted whether you have stayed with us once or 1,000 times. We see our customers as invited guests to our party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. Thank you again and hurry back!! Mike Riccio Assistant General Manager

"Four Seasons or Best Western?"

5
23/03/2017

This is a review I never expected to write. Then again, we never expected the vehicle we were riding in would lose its exhaust system while traveling down the New Jersey Turnpike. Despite this rather extremely stressful turn of events, and never have ever even heard of Thorofare, New Jersey, we were a bit concerned about what we might facing in terms of our accommodations upon our unexpected arrival at this property. Boy, were we wrong. To our utter delight, we were greeted at the front desk by Justine, a person who should be a model for anyone in the hospitality industry. Delightful as she could be, Justine assisted us in every way possible, helped us obtain a late night meal from a late night restaurant, and even opened the hotel cafe for us so that we would not have to eat our delivered meal in our room. She understood how stressful our experience had been and did everything possible in order to make sure that we were comfortable. The next morning, Dillion at the front desk, was obviously trained by the same Manager that had trained Justine. A charming gentlemen, he went so far as to help with holding on to my toy poodle Coco while I attended to managing luggage issues even giving me an opportunity to eat a quick breakfast. Customer service at its best. The hotel itself was exceptional for a property of its rating. My room was clean, comfortable and appeared to have been recently renovated. It was actually very nice, and I am extremely critical about the hotels that I typically stay in. Free Wifi and a large flat screen television in the room with a wide channel selection was a plus. Another bonus was the delicious free breakfast offered at the hotel in the morning. It was quite a breakfast spread and the attendant assisting in the cafe (I wish I remembered her name to give her a shout out) could not have been more friendly or helpful. I am not sure that I have ever stayed at a Best Western Hotel before, but I can assure you, this one is awfully nice. I would think this property is the "Four Seasons" or top of the game for the Best Western chain because they could not have done anything better. Congratulations to the owners, entire staff, and especially, Justine and Dillon. Enjoy your stay at this lovely property!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
THANK YOU! THANK YOU! THANK YOU! The more I read your review, the less I was able to contain a huge smile! After spending 100 years in the hotel business (OK slight exaggeration:) I have learned that there are several very very important things, but the most important thing is that you know your customer will return again and again because they had such an exceptional experience. Every one of our staff is dedicated to making sure that you have an amazing experience each and every time you are here with us. We always say the first time you stay with us you are a guest but after that you are Family. There is a quote that I really like that I think epitomizes our attitudes here at the Best Western: Here is a powerful yet simple rule. Always give people more than they expect to get. - Nelson Boswell Again, please accept our sincerest thanks for all your kind words and I will be sure to share your review with our entire staff and special mention to Justine and Dillon. Mike Riccio Assistant General Manager

"Excellent"

5
14/03/2017

We had a wonderful experience at Best Western Everyone was friendly and helpful Breakfast was awesome! Room was comfortable and well kept Property and lobby very clean We will be back Great great great

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Miss Wilhelmina, It was such a pleasure to have you come and stay with us. Thank you for the nice review you gave us. You have no idea how much we appreciate all your kind words. I was such a pleasure for me personally to meet you, after our nice telephone conversation when we made your reservation. It was sad for us when you left, but hopefully you will be back to visit us very soon. I hope your trip home to the great state of Tennessee went smoothly. We are here waiting for your safe return. Thank you again for being such an incredible guest! Mike Riccio Assistant General Manager Interesting facts: Called the "Volunteer State," Tennessee became the 16th state of the Union in 1796. It was the first territory admitted as a state under the federal Constitution. Before statehood, it was known as the Territory South of the River Ohio. The name Tennessee is derived from the name of a Cherokee village, Tanasi.

"Nice Breakfast Options, Solid Wifi"

5
28/11/2016

Breakfast Bar was kept full with plenty of options and the Wifi worked well throughout the hotel. Good price for a no frills hotel. I was pleased with the bang for my buck. The bed were okay at best, but they were clean. The hotel overall gets the job done and was accomodating as a whole.

"Very good stay"

4
28/11/2016

Ive found BW to be consistent in their amenities and service levels throughout their chain, and this one lived up to expectations, providing clean amenities, friendly and helpful staff, pet friendly facilities, and a decent breakfast. I now always look for Best Western for my logding needs , first.

"vacation"

4
27/11/2016

we arrive at this hotel and we were welcome with open arms. The staff was very nice and helpful. the rooms was clean and the beds was really comfortable. Breakfast was really good,hot and well prepared.. I will recommend this hotel is you are staying in the Jersey and Philadelphia area.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Just a heart felt note of appreciate for your kind words about your recent stay with us. I will be sure to share your review with our entire staff. We know how hectic life can be, so thanks for taking the time to share your experience. Be assured you will always be welcomed with open arms here with us. Also we are happy you enjoyed the hot free buffet style breakfast. We have a policy of "I care" here at our hotel and everyone here is totally committed to that policy. You are very special to us from the minute you arrive until that sad moment we have to say goodbye to you. We always say the first time you come as a guest but after that you become Family. We are a Family owned hotel, which is very much centered on our guest's satisfaction. We hope you will come back to stay with us again very soon. Take care and travel safely. Mike Riccio Assistant General Manager

"Not much close by but a great hotel"

4
22/11/2016

Taking advantage of a BW reward coupon, we stayed here one night on a trip back east. The layout is sort of odd and we ended up parking in the back lot thinking it was the entrance and lobby. No matter, we found the desk and Justine and Kristen had us checked in and on the way to our room. Two very friendly, professional ladies with smiles in abundance! Our room was on the upper floor as requested and it turned out that the elevator was very close to where we had parked. The room was large with a king bed that was very comfortable. The room was clean and everything worked without any issues. The bath area, also very clean, functioned properly and had plenty of room. Breakfast the next morning (served until 10 AM so we came down later than most) was good with enough warm food still on the line. We were the only couple there for a while until the Assistant General Manager walked through and stopped to chat with us. Mike is a local from NJ, as is my wife, so they had lots of stories to exchange. After breakfast we talked with Mike again during check out. Very likeable man with a great personality. This is a very nice property and I highly recommend it if you happen to be staying in this area of South Jersey.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Hi Guys! WoW! I am blown away by all you incredibly kind comments. Thank you so very much for taking the time to write such a nice, positive, in-depth review of your recent stay with us. I know how busy everyone's schedule is these days so for you to take so much time to write about each element of the hotel, is appreciated more than you can ever imagine. We are so happy that you were so thoroughly satisfied while you were here with us. It was my personal pleasure to spend time talking with you and yes, we certainly did have some stories to share LOL. I have been in this business a long time (won't tell you how many years :) and I can tell you that meeting and being able to talk and spend time, even a few minutes, with awesome folks like you is why I love this business as much now as the day I started. Everyone that works here loves doing what we do everyday! Thanks so much for making for everything and PLEASE be sure to come back to see us real soon. Hope you have a great Thanksgiving and know we are waiting for your return. Mike Riccio Assistant General Manager

"Weekend getaway"

4
22/11/2016

We enjoyed our stay here. Service was good, but housekeeping could improve. Poop remnamts were in the toilet and what appeared to be a ball of earwax was on the wall. Also, turkey meat options could be available for non pork eaters.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please know that we are very concerned about your satisfaction from the second you check in until we say good bye at check out so if ever you have any problem, simply call the front desk and know we will take care of it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 856-848-4111. Mike Riccio Assistant General Manager

"Great place to stay!"

5
20/11/2016

This hotel exceeded our needs in many ways. From the booking experience through checkout, the staff was incredibly friendly and helpful. The room was clean, the bed comfortable, the water hot, and the location convenient. We needed a very late check in and that was not an issue - we were offered a late checkout when we booked since we were checking in so late. The only thing that came up was the TV remote was not working. Could have been dead batteries - not a deal breaker though. We would definitely recommend this hotel and would stay again!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Hi Zach, We are thankful that we had the opportunity to have you come stay with us. We always appreciate when a guest chooses us for their lodging needs when they are in the area. We want to make sure you always have a great experience when you are here staying with us and will do anything possible to make that happen. we are sorry about the remote issue and would have been happy to bring you a brand new remote had you called the front desk. We are always here and happy to do all we can to give you an above average guest experience. Thank you for your review and sharing you experience. We wish you the very happiest of Holidays and hope to see you in the very near future. Mike Riccio Assistant general Manager

"One of the best hotels"

5
19/11/2016

Very accommodating and friendly staff. the breakfast was excellent. the bathroom is renovated. nice and clean room. the WiFi worked great. no issues with connection. cons: a little farther from the others and I find the price more expensive compared to the others that are more.in the center of the area.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thank you for taking the time to write your review, it is so much appreciated. What we appreciate even more is that you chose us when your lodging needs brought you to our hotel. Your compliments mean more to us than you can imagine because it confirms for all of us here that our "I care" is working. Everyone here truly loves what we do and we have an incredible ownership that always puts our guests' satisfaction ahead of profits. Our culture here is one of good old fashioned Hospitality at an affordable price. We also want to THANK YOU for noticing and pointing out all of our recent updates and improvements. Regarding price, we try to stay constantly the lowest in our area for comparable hotels. We are definitely Family affordable and considering our free buffet style full breakfast we hope we are proving excellent value. Thank you so much for all your kind words and please hurry back to see us soon. Mike Riccio Assistant General Manager

"eXCELLENT STAY"

4
18/11/2016

The hotel was very nice and spacious in the rooms. The breakfast server was very personable and friendly. The hotel was in a convenient location but unfortunately there was limited eating establishments neeaby, just an Italian restaurant.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear marylS1739EL, Thank you for your review on your stay with us. The fact that we are immediately off Interstate 295 at exit 20 and just 15 minutes to downtown Philadelphia is definitely a plus for our location. There are actually many restaurants in the area so the next time you are with us we will make sure we give you a list of the restaurants and directions to each. We hope you will return again to see us soon because we sure enjoyed having you. Mike Riccio Assistant General Manager

"business, pleasure"

5
13/11/2016

very convient, like the breakfast setup, free papers to read, and the cookies at night with coffee; very convient to mall, banks, and gas stations, and churches. I personnely know the mgr. Mike and the great job he does for the motel. Never have a problem when calling to make a reversation:

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Hi Ken, Just a note of THANKS for taking the time to write a review on your recent stay with us. I am really sorry that I missed you the last time you were in. I especially want to thank you for your kind comments. It is always a pleasure to have you in with us. Wish you could make the trip up more often. We will always make sure you are well taken care of when you are here, no worries about that. We are such a lucky hotel to have amazing guests like you that we consider part of our Family. I hope this finds you in good health, and please call me when you need something or to just say Hi. Please take care of yourself and travel safely. Hopefully, we'll see you again real soon. Mike Riccio Assistant General Manager

"Dancewwolf57"

5
27/10/2016

Great prices ,clean room,tasty breakfast and plenty parking space.This hotel was just great. It is right off I 295 in an isolated area but the place is wonderful close to restaurant the staff at this hotel were the friendliest staff I have ever had.. bathroom was nice, the bed was comfortable... climate control!!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Miguel, Thank you for writing your nice review. So many compliments I don't know where to start and THANK YOU hardly seems sufficient for all your kind words. Please know how much we appreciate having you and we are very happy that you had such an enjoyable stay with us. It is always our goal to provide each and every guest with an incredible guest experience. You nice review let's us know we are on track. We like to know that you are well rested and well fed before you start out on your day. Thank you again so very much from the bottom of our hearts. Mike Riccio Assistant General manager

"Best place to stay in West Deptford, NJ"

5
26/10/2016

The staff treated us as a special guests, on the phone and in person. Breakfast was wonderful and the staff did whatever they could to make our stay as pleasant as possible. They even spoke some German to make us feel at home!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Dave, Vielen Dank and thank you for taking the time to post a review about your recent stay. First let me apologize that my German isn't better LOL. We treated you as special guests because you certainly are special guests and very special to us. It was such a pleasure to have you, and we appreciate that you chose us for your recent stay in West Deptford. We hope that all your experiences in our area were pleasant. Please return to visit us when you are back in this area. Mike Riccio Assistant General Manager

"Hidden gem in Southern Jersey"

5
26/10/2016

I you need a convenient, friendly, clean and comfortable place to stay in the part of New Jersey, this is this only option to consider. I have been returning to this hotel 3 times a year when visiting family. I only wish I found it sooner. Never a problem and always a smile. You help make a stressful cross country trip a relaxing experience. Thank you!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Elizabeth, Thank you so much for sharing your kind thoughts and words about the hotel and staff. We wish you had found us sooner also because you are an AWESOME GUEST!! We love having you here with us. Your pleasant personality and smiling face always makes our day brighter! We wish you came to our area more often. Always know that we are here for you and love having you. Travel safely and know we await your return. Much thanks, Mike Riccio Assistant General Manager

"Stay"

5
25/10/2016

My wife and I have always been impressed when staying here. That is why we do not consider staying any where else. Thank you for making us comfortable and relaxed. We will definitely be back and with family as well.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Stephen, Thank you so much for taking the time to write a review about your recent stay here with us at the Best Western West Deptford Inn. We greatly appreciate that you took time from your busy schedule to tell us how much you enjoyed your stay. We enjoyed having you and definitely will look forward to you being with us again. We realize that you have many options for your lodging needs in this area and consider it honor that you chose us. We are committed to always trying to exceed your expectations and hope you are never disappointed. Thank you again for all your kind comments, and we hope to see you again real soon. Mike Riccio Assistant General Manager

"worth going a little out of the way for"

4
23/10/2016

This hotel was just great. It is right off I 295 in an isolated area but the place is wonderful. There is not a lot to do within walking distance but plenty of places to eat and a cute town within a short driving distance. The staff was very friendly and accommodating and the room was clean, the bed was comfortable and the towels were soft and fluffy. It had the best free breakfast we have ever had anywhere. The lady that takes care of the breakfast area was just wonderful. She kept everything clean and well stocked and was extremely friendly. I would definitely recommend this place to anyone.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Cubana1952 We were delighted to receive your nice review. Thanking you for taking the time to share your experience during your recent stay. Our location is very convenient right off exit 20 of 295 and we are just 15 minutes to downtown Philadelphia. We like that we are that close to everything, yet in a nice quiet setting. The satisfaction of our guests is of paramount importance, and we strive to always exceed your expectations. We are happy you found your room clean and comfortable and enjoyed our free breakfast. I also shared your kind words with the members of our staff, and they were all very grateful. We hope that when your travels send you back to our area, we have the privilege of having you stay with us again. Until then be safe and we sincerely hope we will see you again soon. Mike Riccio Assistant General Manager

"BEST EVER"

5
21/10/2016

I wish to thank everyone at this Best Western Hotel. Never have we ever felt more like family there. I want to rate a BIG A + to Justine, Kristen, Dillon, Max, Ryan-- Leader Dan and Mike and the Breakfast ladies Keysha and Gerry. they will know us by the ones who borrowed the "salt shaker" and returned it. Always asked how we were doing and teased us about our "Breakfast Club" with a wonder lady named Randie with had breakfast with every day. Friendly and caring crew. The room was perfect and well taken care of. Slept well. We will be coming back in the future and will be staying here again. Best relaxed vacation we ever had in N. J. Thanks again to all Avis and Bill K.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Avis and Bill, So many times I have said THANK YOU to our wonderful guests for all their nice reviews and kind words, but often it never seems to be enough to express our appreciation and emotions. Those of us that have been in hospitality industry for any length of time realize we stay in it because we truly love people and what we do everyday. At our hotel we say you are a guest the first time and Family after that. You and Bill were certainly AMAZING and gave our staff more in love and kindness than you can imagine. You truly are part of our Family. We were all very sad when you left and I can tell you that mornings have not been the same here without you. As I walk through the cafe in the morning I always look to where your Breakfast Club met each morning, but you aren't there. We love you guys and sure do miss you. The gang here asked me to send you guys their love also. Please be well and know we will be here waiting for your return. Until then be well, travel safely and remember we love you. Mike Riccio Assistant General Mannager

"Wonderful stay"

5
29/09/2016

The staff at this hotel were the friendliest staff we have ever had. They could not do enough for you. They were all smiling all the time. They all seemed to love working for this hotel. The accommodations were very nice and clean.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
WOW!!! Thank you so much for all those kind comments. We appreciate you sharing your experience with fellow travelers. Actually, we all do love working at this hotel very much but it is the guests, like you, that make that easy for us. We truly do get the best guests in the world. I have been with Best Western for over 25 years now, and I can say it is definitely the most guest centered Hotel family in the industry. We love to smile and we will definitely be smiling when we see you walk through our doors again. Until then please travel safely and know we are always here for you. Mike Riccio Assistant general Manager

"Other hotel no option for me!"

5
25/09/2016

Within the last month I had to stay at several hotels. l could not wait to come back to Best Western Deptford Inn. All the staff makes you feel so special. They always try accommodate your needs. So as a returning guest I would say if your in the area stay at this hotel you can't go wrong. Delores Thomas

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Ms. Delores, As always, we appreciate you so much!! We THANK YOU from the bottom of our hearts for all the kind words and the good reviews you post for us after your stays. We are all so happy when we see that you have a reservation with us, and we all look forward to you being back home again, here with us. You brighten our day! Everyone here sends you our love and PLEASE be safe in your travels. Until you return...Big Hugs Mike Riccio Assistant General Manager

"Great value for Philly visitors"

5
14/09/2016

I ended up here after a hotel in Philadelphia messed up my reservation and was going to raise my rate over $100 for the next night. Thanks go Google maps, it is a quick 15-20 min trip outside the city and was $150 less expensive. That is money that can go to a great meal at City Tavern. Customer service was impressive. Dillon quickly checked me in late at night after a long day of playing tourist. The woman in the breakfast room the next morning was just incredible. Whoever hires and trains this team should be applauded. Don't be afraid to go outside the city. The difference in value is considerable.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Annie, No matter how many nice reviews we receive, we are always humbled by them. They say the rarest of gems is often found when least expected and so we are very happy that you happened upon us. For us you are certainly a gem of a guest and we are deeply appreciate of all your kind words about the hotel and staff. We work very hard to make sure each of our guests can have the kind of experience with us that you had during your recent stay. For us, it is definitely a labor of love because we all really enjoy what we do here. We have a culture in our hotel that we all live and work by....due onto others as you would have others do unto you. Thank you again for being part os us during your brief stay and please always consider this your home away from home. Take care, Mike Riccio Assistant General Manager

"it was nice, it was okay. would return.. but..."

4
13/09/2016

no problems... bathroom was nice, the bed was comfortable... climate control (FINALLY< SOMEONE used their imagination and places a type of shelf over the AC/heater so when it turns on, the air doesn't blow up the curtains!)... only one pet peeve was that there wasn't enough towels.. granted I could have called the front desk etc etc .. but I don't know if its policy to place enough towels for a (1) person in a king room or queen room... it does become a nuisance to jump in the shower and realize.. oops, not enough towels...

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thanks for the review and comments. We are sorry that you did not have enough towels on your recent stay but we can assure you that will not happen again. Yes, you are correct that had you called the front desk we would have immediately brought more towels to your room. However, we do understand that that can be inconvenient especially if you are dripping wet out of the shower. Based on your remark, we have decided we will be adding additional towels to all of our rooms. Thank you so much for bringing it to our attention and we hope you will come back and see us again very soon. Mike Riccio Assistant General Manager

"Okay"

3
09/09/2016

The overall stay at the hotel was good. However, there was not enough wash cloths to accommodate guest and they gave us hand towels, which were hard and rough on my skin. If there was complimentary breakfast, there was not sign or indication of it.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Ebony E, Thanks for taking the time to post a review on your recent stay with us. We are happy your overall stay was good. regarding the wash cloths, we are more than happy to provide all the towels you need (all sizes). If you need more then the generous supply in your room, please know you can always ask for more at our front desk and we will be very happy to provide them to you. Our cafe' for our guests free buffet style breakfast is right off our main lobby. We always inform our guests at check in where it is located and the times breakfast is served. Again, we appreciate you review and hope to see you again soon. Mike Riccio Assistant General Manager

"COZY"

5
08/09/2016

Very nice staff and warming environment. The beds are great for rest and the breakfast is excellent. Plenty of parking and good food very close. Price is the best in the Philadelphia area, 20 min to airport.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Hi Travis, We are always especially happy when a regular guest, such as yourself, continues to be satisfied with your stays with us. You are Family to us and we always appreciate you reviewing us letting us know we are continuing to provide superior customer care. Our superior guests deserve nothing less. Thanks again and hopefully we'll see again soon. Mike Riccio Assistant General Manager

"Good choice"

4
07/09/2016

I stayed here for two nights. Hotel was very quiet. The room was very clean. It is not a high end hotel but it is a very nice Best Western. Breakfast was hot but average. But I just wanted grab-and-go food. Internet was excellent. I used the computers in the lobby to print a couple 6 page documents. It worked fine. I was exhausted when I arrived and well-rested when I left. Hotel was convenient and affordable - about $100 per night. What else could I want?

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Mary, It was a pleasure to have you with us. We are very happy you were satisfied with your stay. If you were well rested and well fed when you left and equally as important, at an affordable price, I guess it was mission accomplished! Thank you again and please pass our way again soon. We will be more than happy to welcome you back. Mike Riccio Assistant General Manager

"Lost Travelers"

5
05/09/2016

Great hotel. We were lost on our travels and very tired. We knew nothing about the hotel or even what town we were in. The staff was so helpful and caring from our arrival to our departure. We were very satisfied.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear ruthhV4170VM “If you're not making someone else's life better, then you're wasting your time. Your life will become better by making other lives better.” ? Will Smith We really believe and live by this here at our hotel. We are very happy that we were there to help even if just for your short visit. We are honored that you chose us when you needed a place to rest. Thank you for sharing your experience here on Tripadvisor. It is much appreciated. We will always be here when you need us so please hurry back. Thanks again, Mike Riccio

"One of the Best Hotels in its Class Ever!"

5
03/09/2016

I've been in town preparing my home for sale and have been here for an extended stay of three weeks. This has been such a pleasurable experience. Everyone here seems to truly enjoy their job. The smiles are genuine, as you are greeted by name. The rooms are very quiet and generous in size, clean of course. The breakfast buffet is available until 10:00, unlike other hotels that close by 9:00. The fresh baked cookies every afternoon are a treat not to be missed! As I used to live a couple of miles away, I was always aware that this hotel was nearby, but never did I expect it to be such an exceptional experience. Pride of ownership shows!

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear MarshalynnNewJersey, It was our pleasure to have had you here with us for the 3 weeks. We all were sad to see you go and when we say that, we truly mean it. We have many times been told by guests that they have never really stayed in a hotel like this, because they don't feel like they are staying in a hotel at all. They feel like they are visiting Family and we feel the same about our guests. When you left we felt like one of our Family member left us. I have been in the hotel business more than 30 years and I can tell you that I myself am even amazed at the atmosphere here. I have been here at this Best Western now almost 2 years and I look forward to coming to work every day. It is like coming to a party. Our guests are amazing and we have such a good time. Our guests, like you, are what makes this such an incredible hotel. We are so happy that you enjoyed your stay here as much as we enjoyed having you. Thank you so much for telling us how much you were pleased. We can't wait until you come back again and wish you the best of health and happiness until we see you again. Warm Regards and with much appreciation, Mike Riccio Assistant General Manager

"Historic"

4
31/08/2016

Since We had business close to Philadelphia, and a extra day we decided to see some sights. Best Western Philadelphia South is a great start, your walking distance to all the historical places of interest and there are lots of great taverns and restaurants. Room was clean and roomy enough, high ceilings give it a much bigger feel. The breakfast was a nice start to our day, tasty too.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Chris, Saying THANK YOU never quite seems enough for the great reviews we receive, and yours is certainly no exception so we THANK YOU VERY MUCH!! We are very happy that you enjoyed your recent stay with us. Next time you are in the area we will be looking forward to welcoming you back again. Southern New Jersey is certainly becoming a focal point for travelers visiting the Philadelphia area. The cost of hotel rooms here are much more affordable and we offer free parking, which many Philadelphia hotels do not. Some Phila. hotels charge as much as $26 a day parking fee so it is well worth the 12 to 15 minute drive across the bridge. We also offer a free buffet style breakfast, as you were kind enough to point out. As everyone knows Philadelphia, Pa., was technically the very first capital of the U.S. . The First Continental Congress had to meet in Carpenters' Hall from September 5 to October 26, 1774. It wasn't until In 1790 Congress decided to move to an area where a new capital could be built from scratch. Both the northern and southern states vied for the privilege of hosting this seat of power. In 1791, President George Washington was given the task of selecting the exact site, somewhere on the Potomac River. He chose an area in Maryland that had been designated federal land, convenient to his Mt. Vernon home some 16 km (10 miles) downriver. The only settlements of significance near it at the time were Alexandria, VA and Georgetown, MD. The construction of the capital followed closely the master plan devised by Monsieur Pierre L'Enfant of France. Before Washington died in 1799 the building was well underway. To honor the "Father of the Country", the resulting city was named Washington, in the District of Columbia (DC). South Jersey also has some amazing historical points of interest, especially the Red Bank Battlefield just a couple of minutes from our hotel. See, who knew TripAdvisor was so educational LOL. So again, thank you for becoming part of our Family and please come back soon. Mike Riccio Assistant General Manager

"This place is worth every dollar."

5
31/08/2016

The staff was courteous, pleasant, and knows the definition of hospitality. The facility and grounds are well maintained the rooms were clean and nice. And they have a real breakfast bar, not just the Continental breakfast stuff, there were real eggs and breakfast meats it was awesome and delicious.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Ross, Thank you for your recent stay with us and you nice review. We are very happy you were pleased with everything while you were with us. We are especially happy that you enjoyed our free buffet style breakfast. We are very proud of this guest amenity at our hotel, and in fact, are rated in the top 5% of all Best Western Hotels in North America for our expanded breakfast. We constantly look to improve all aspect of our hotel to insure our guests have an above average experience and return time and time again.A friendly atmosphere, a quiet clean room and a delicious breakfast is what we will assure you of every time. You came as a guest but no are very much a part of our Family. Thank you again and we look forward to having you back with us again soon. Mike Riccio Assistant General Manager

"Great place to stay"

5
21/08/2016

Had an excellent stay. The staff here is amazing. Friendliest staff ever! Kristen at the front desk was very accommodating when we needed toiletries that we forgot. Requested a rollaway bed and it was in our room upon arrival. Definitely on the ball! Pool was very nice! Breakfast was free and had plenty of choices! Could catch Pokemon in the room, hallways, and by the pool. All around wonderful experience

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Thank you so much for all the great things you had to say about our hotel and staff, which you experienced during your recent stay. We consider it our pleasure to make your stay as comfortable and enjoyable as possible so that you could fully enjoy your time with us. We were very happy that you enjoyed the free breakfast. We always want to make sure our guest leave us well rested and well fed. Thanks to great reviews like yours, even Pokemon stays with us LOL. We truly believe that our Best Western has the most awesome guests and you are definitely proof of that. Thank you again so much for staying with us and sharing your experience with fellow travelers. Please come back and see us soon. Mike Riccio Assistant General Manager

"One night stay -- fine place"

4
21/08/2016

We spent one night here to attend a wedding in downtown Philadelphia. (It was a lot cheaper than hotels nearer the wedding venue.) Staff was friendly, bed was comfortable, the included breakfast decent. We'd stay there again in similar circumstances.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Robert, Thanks for spending the night with us and allowing us the opportunity to show why it is much better to stay in South Jersey, even when you reason for your trip is for a Philadelphia event. While it might take you a few extra minutes to cross the bridge, the money saved is well worth it. Philadelphia does have some fine hotels but we constantly here how expensive it is to stay there. Also, most city hotels charge a daily parking fee, which we do NOT, and most city hotels do not provide free breakfast. We provide a free all you can eat buffet style breakfast free of charge to all of our guests. We appreciate your business very much and hope that you will return to our area again very soon. Mike Riccio Assistant General Manager

"Family reunion"

5
08/08/2016

We needed an overnight in this area for a family reunion we were attending and the reviews on available hotels in the area convinced us that this was probably a good choise. And it was. Justine at the front desk is a gem, her bubbly personality set the right tone for our stay. Our large room was well appointed and everything was clean and comfortable. We enjoyed sitting by the pool and relaxing. I was grateful for the laundry, as a can of suntan lotion had exploded in our luggage on the long flight in. We enjoyed the generous breakfast buffet before we checked out. When we return to the area for future family affairs, this will be our go to place.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Just a note of THANK YOU for taking the time to write your TripAdvisor review. We are honored that you chose us for your gathering. We especially love Family reunions since we are a Family owned hotel. We opened 25 years ago and are still owned and operated by the same Family, so reunions are definitely near and dear to our hearts. We think more Families should do it! This great country of ours was built on strong Family values. We appreciate that you mentioned Justine as well in your comments. I will pass your kind words along to her. We are happy that you had a chance to relax while you were here with us. You had a great group and we really hope you guys come back and see us again. Thank you again and all of our best to your Family Mike Riccio Assistant General Manager

"Dated - but great expereience"

4
08/08/2016

If you are looking for a place to stay for either leisure or business and are trying to save money, expreience great service, amenetities and services included and comfortable clean rooms - This Best Western is it. Yes things are slightly dated and fresh updated could be needed, but knowing how picky and annoying clean I am - I had no reservation. It was comforting to know that the customer service and quality and value of this accommodation worked out. Everything was booked or looked very dodgy/sketch - if I would stay here again.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Elizabeth, Thank you for your nice review. We are so happy that your recent experience was a "great experience". That is always our goal to provide each guest with more than they expect during their stay. We know that you have many options when choosing your lodging and we are extremely grateful when you chose us and want to make sure you never regret choosing to stay with us. We want to be your go to hotel every time you are in our area. Please come back and see us soon. Thank you and always travel safely, Mike Riccio Assistant General Manager

"Nice off the Beaten Path"

5
07/08/2016

My Autistic grandson and I stayed here overnight after a day trip to Philly. The staff were very pleasant and we were very pleased with our stay. The pool was nice and breakfast had enough items to satisfy us.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Brandy, It was certainly a real pleasure to have you and your son with us on your recent trip. We know how busy you are, so that fact that you took the time to write a TripAdvisor review is much appreciated. Our staff is always pleasant because we all love working here and the fact that we really do have the absolute best guests in the world makes being pleasant very easy for our staff. We hope you and your son will come back to see us again soon. Thanks and have a wonderful rest of summer, Mike Riccio Assistant General Manager

"Best Western Thorofare NJ."

5
06/08/2016

This Best Western has the best staff and accommodations in any of the Best Western Hotels i have stayed with in years. The front desk staff and breakfast staff are the most kind and helpful we have experienced at any major hotel service in the past 20 years i have been travelling throughout the US. Highly recommend this Best Western! Travis C.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Dear Travis, I never get tired of saying THANK YOU to our amazing guests when I respond to our TripAdvisor reviews. It is coincidental that you mention the "past 20 years" in your review because that is exactly why I am personally at this particular Best Western hotel.I have been with Best Western Hotels for over 30 years and this hotel, which has been Family owned since the day it opened, reminds me of the good old days when hospitality really was what the hotel business was all about. That is what we promise you every time you are here with us. We always say that you are a guest the first time then Family after that. We certainly consider you part of our Family and are always happy to have you here with us. I enjoyed our conversation on the phone the other day by the way. Thanks again for your nice review and we'll see ya soon. Mike Riccio Assistant General Manager

"Poor Hotel for a Best Western"

2
02/08/2016

Very run-down appearance. We wanted a double room. Our first room had a strong odor. Asked to change. Second room had a broken A/C. Again change. Third time things seemed ok. Breakfast quality has gone down. The carpets in the hallway don't look like they know what carpet shampoo is. I have been a long time BW user and have come to expect a higher level of quality than this. Staff was helpful in resolving room issues but the infrastructure itself needs improvement.

bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
Whether good or not so good, we are always appreciate of our guest's comments. We are here to provide great guest experiences not excuses so please allow me to offer our apologies that you recent stay with us was less than satisfactory to you. We value your comments and I assure you, we take them very seriously. We are saddened that you felt our property had a "run-down appearance", especially since in this past year we have undergone huge renovation and remodeling projects in an effort to provide the very best to our guests in all areas. We are very concerned about your comments about our free buffet breakfast, especially since we are rated consistently in the top 10% of all Best Westerns in guest satisfaction in that area. Of course, everyone's tastes and expectations are different so yours is a very valid comment - again we apologize. Our maintenance and housekeeping staff are totally dedicated to the cleanliness and efficiency of our hotel, and work very hard to insure guest satisfaction so we are all disappointed that you were not happy. We hope you will give us another opportunity to show you that perhaps your recent experience was an isolated incident, and we really are a guest centered hotel. We want every one of your stays to be above average. If there is anything I can do to help you in the future, please feel free to contact me directly at our property and I would be happy to be personally responsible to you in meeting our high standard. Thank you again for all your valued comments. Mike Riccio Assistant General Manager

"Excellent"

5
01/08/2016

My family and I really enjoyed our stay. Dylan and Kristin at the front desk were very nice and tentative. Kristin answered all my questions and took the time to look up direction for us. Kristin and Dylan even kept calm when another guest came to the front desk and argued with them. We will definitely be staying with the Best Western West Deptford Inn again. Thank you for your hospitality.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Muchas Gracias *Merci beaucoup * Grazie mille * Vielen Dank and a good old fashioned All American THANK YOU for your great review and kind words about our hotel. We appreciate you taking the time from your day to let us know how your recent visit with us went. I am sure fellow travelers appreciate it also as it helps them make informed decisions about where to stay when traveling. I appreciate you telling us that Dylan and Kristen did a good job. We all understand that everyone can have a bad day and sometime traveling in today's world can really be stressful, so we never get excited or upset with our guests. WE TRULY LOVE OUR GUESTS! We are here to make sure that HOSPITALITY is not a forgotten word. Thank you again for noticing and sharing. We are here so whenever you are back in our area please remember when you walk through our door, you are home again. We hope you have an amazing day! Mike Riccio Assistant General Manager

"This is the BEST!!"

5
01/08/2016

I've stayed at motel/hotels before but never has one rated off the charts as this one did. The best service, breakfast, comfort everything. You can not go wrong staying here! I was in Philly for the convention as a protestor. I stayed 2 nights and they were very respectful of why I was there. I would definatly stay again if I am ever in the area.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Catherine, WOW! WOW! WOW!! What a great review. We are humble grateful for all your wonderful comments about the hotel and your experience with us. I know Philadelphia was certainly honored as a city to host the DNC last week, and it was our pleasure to host some incredible guests from both sides. We are very happy that you had a great stay with us a look forward to have you back again when you are in this area. Thank you for being a great guest and citizen of our great nation. It is people like you that make us strong. Thanks again, Mike Riccio Assistant General Manager

"Terrific place to stay"

5
30/07/2016

We came to a wedding. We checked in and were assigned a room. By the time we went to the car and got out baggage our room had been changed and we were put beside the married couple. They hadn't realized we were with them when we checked in. Everyone there was extremely thoughtful, polite and friendly.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you so much for the review. We certainly hope you had a good time at the wedding, and we wish the bride and groom much happiness. You guys were awesome to have stay with us and if we could review our guests we would definitely give you a great big 10!!! Your kind words about the staff are humbly appreciated and I will certainly share your wonderful compliments with the entire staff. Please come back again soon and know we are here waiting for your next visit. Regards from all of us here at Best Western West Deptford Inn. Mike Riccio Assistant General Manager

"Cozy and cool"

5
30/07/2016

The room was spacious and cool. The bed was comfy and cozy. I was pleasantly surprised by the variety of food offered at breakfast. The vending machines are not centralized. Instead they are located at opposite ends of the building. Next time I'm in the area, I won't have to search for a room...because I'll be staying here!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Tom, Great review from a great guest! I big THANK YOU from us. We are especially grateful that you mentioned the variety of food offered buffet style each morning free to all of our guests. We work very hard on changing our breakfast items and are constantly adding additional items, such as Greek yogurt and fresh fruit, just to name a couple of item. The kids really love the do-it-yourself waffle bar (so do the adults:). The comment about the location of the vending machines is very important also and we will looking into this. We will be very happy to have you back each and every time you are in the area and as you know you will receive Best Western Rewards points for every stay. Thanks again and Happy and Safe travels, Mike Riccio Assistant General Manager

"nice staff"

3
25/07/2016

The service was great and the breakfast room staff was very helpful and friendly. However, there aren't that many guests staying and the beds weren't very comfortable. We were on our way to NYC so we decided to stay a night there. A convenient location, I guess. They offered free bottle water and cookies.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you for posting your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have recently undergone many areas of renovation, both to the exterior and interior of our property, along with new furniture and beds in most rooms. We hope that you understand that the comfort of any bed is subject to the opinion of our guests. Some prefer a softer bed while some guests prefer a much harder bed. We buy the very best mattresses in an effort to please our guests but sometimes, as in your case, we get differing reviews on the beds. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 856-848-4111. Sincerely, Mike Riccio Assistant General Manager

"Nice Place"

5
25/07/2016

We enjoyed our quick stay. Friendly helpful serve from the front counter when we arrived later in the evening. . Comfortable accommodations. Very nice breakfast with top quality service from the waitress attending to the breakfast bar. .

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Angela, I am happy to see your review of your brief, but fortunately satisfactory, stay with us. It is our intent to ALWAYS provide our guests with a comfortable stay so they will feel right at home and understand that we very much want you to have a memorable experience at our hotel. Despite the fact that we are a modern 100 room hotel, we want to create and keep the atmosphere of being a good old fashioned bed & breakfast with individual attention and care provided to each of our guests. Thank you for being with us and know that we are always here to make sure you are well rested and well fed before you start your day. Please come back to see us again soon. We truly value you. Be happy, healthy and safe! Mike Riccio Assistant General Manager

"clean, quiet, comfortable, great staff"

5
24/07/2016

the best value for the money. Honest friendly staff. Military discounts. clean. quiet, comfortable. Highly recomended if you want a safe friendly place to stay for any occasion, Not real fancy but nice.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Mike, Thank you for sharing you experience at our hotel. We are always pleased to hear that one of our guests had a great stay. We are happy you found the hotel clean and quiet. Our staff works very hard (labor of love) to insure every guest has a similar experience as you had. Our housekeeping staff is very dedicated to doing an amazing job keeping our rooms clean. We are not a huge corporate property, so we enjoy the individual attention we can give each guest and we continuously are complemented on what a nice quiet hotel we run. Thanks again and please return soon. Mike Riccio Assistant General Manager

"Farther than expected from the Philadelphia Airport"

3
23/07/2016

Downtown hotel prices are higher and often charge for parking so I chose this hotel across the river from the airport area. My daughter drove down from New York to meet me so we had transportation to the older style brick building in Thoroughfare, N.J. next door to a warehouse of some sort. The interior was dark; our room was spacious; there was a swimming pool we didn't have time to use, and a large breakfast room operated by a cheerful staff. We had to drive to a nearby town to find a place to eat dinner, and it was a bit of a drive to Philadelphia to sightsee.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you very much for taking the time to write your TripAdvisor review. Yes, you are right the hotel prices in downtown Philadelphia are much much higher than our area. They also (most properties) charge a high separate parking fee. While we may be a 15 minute drive to Center City Philadelphia and the tourist attractions, we are considerably lower in our prices and parking is free as is our buffet style breakfast. Also, we have just recently completed another upgrade to the property (interior and exterior) to make sure our property meets or exceeds our guests' expectations. Sure wish you had time to enjoy our pool and thank you for your nice comments about the breakfast room and staff. Just wanted to let you know that there are several great restaurants/diners very close to the hotel, and in fact there is an incredible Italian Family restaurant within walking distance from the hotel. In all of our rooms is a complete directory of some great restaurants. Menus of those restaurants are included and most will be happy to deliver to your room. Next time you are here with us we will make sure that we provide you with a comprehensive list of all the restaurants in our area. Thank you once again for taking the time to write the review and we look forward to having you back again with us, hopefully soon. Mike Riccio Assistant General Manager

"Convenient and Comfortable"

4
18/07/2016

We stay here every time we come to visit family in the area. For over five years, it has been consistently clean, well-taken care of, and convenient. We often reserve multiple rooms, and the staff is happy to place us all close together.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Apply the habit of going the extra mile by rendering more service and better service than you are now being paid for. Napoleon Hill (1883-1979), American motivational author Just wanted to say THANK YOU for your continued loyalty to our hotel and for allowing our Family here to take care of your Family when you are in our area. We appreciate you more than you know. We are always happy to keep your Family all together because we know how important that is when you all have the opportunity to spend time together. We hope you will always be part of our Best Western Family ! Please come back and see us and we sincerely thank you for all your kind words. Take care..Be well Mike Riccio Assistant general Manager

"Extremely helpful, happy, great staff"

5
17/07/2016

As I said earlier i was very pleased with the quality of staff, how helpful, happy they all were to make our trip experience a great one, i was very impressed and rather surprised to see this level of care in staff. Very good experience. great group of staff, who went above and beyond. Best Western should use this hotel as a model for all because we have travelled in past and this was so great it really should be shared.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Mercedes, Thank you so much for taking the time to give us such and awesome review!! We really enjoyed having you and your daughter here with us. I was fun for us hearing about your adventures in Philadelphia. I know you guys had a good time at the zoo and it was a pleasure for us to try to find interesting things for you to do while you were here in the area. With most of us being born and raised in this area we are always proud when we get the chance to show off all the great (yet little known) wonderful things the Phila./South Jersey area has to offer. It is never out of our way to make your stay extra special because, as I have said many times, we truly love doing it and our guests are the best! Please come back again as soon as you can. We will be so happy to welcome you and your sweet daughter back again. Once again thank you for all your kind words. Mike Riccio Assistant General Manager

"Wonderful Stay"

5
12/07/2016

Hotel staff went out of their way to make our stay pleasant. The breakfast was great, food was hot, and the breakfast staff went over and beyond to make our experience wonderful/ We would definitely stay here again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Robin, Thanks for the great review. It is very much appreciated. It is never out of our way to make your stay pleasant. It is our pleasure to do so. That is what hospitality is supposed to be. You deserve an awesome stay and we do everything possible to make sure you get it. Besides that, we love doing it. I have said it before, but everyone at this property has been hand-selected because they truly love what we do. Happy employees and happy guests create a happy environment and that is what we have here 7 days a week. We hope you will come back and see us real soon! Thanks again for making your voice heard. Travel safely! Mike Riccio Assistant General Manager

"Very pleased"

5
11/07/2016

Our travel soccer league takes us to many places that requires a hotel stay. We have stayed in pretty dingy and horrible hotels. I was quite nervous on booking our families in this hotel. I must say we were all pleasantly surprised at the cleanliness and the comfortable atmosphere of the hotel.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Barbara, Your soccer team was awesome! Real Champs in our book. :) We are happy you were pleasantly surprised by your stay at our hotel. We understand how nervous you can be your first time at a new property. I have also traveled with sports teams and understand that you have enough to worry about with scheduling and all, and should not have to worry about being provided with a safe, clean and comfortable place to stay. You focus on the soccer and we'll focus on YOU! Thanks again for being with us and our best wishes to you and the team. Take care. Mike Riccio

"Awesome Hotel"

5
09/07/2016

The hotel was clean. The employees super friendly and helpful. The free breakfast was great. Would recommend it to anyone. My mom needed a blanket about 10:30 at night and they got one and brought it to the room very quickly.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just a note of thanks for your nice review. We are very happy that your stay met or exceeded your expectations. We want to truly deserve your business every time you stay with us. We understand that there are lots of hotels to choose from so when a guest picks us, we feel very grateful and never take that for granted. We want you comfortable and we certainly never want Mom to be chilly so whenever you are with us we will do all we can to accommodate all your needs. We consider ourselves a "bed and breakfast" type of hotel, which means we pay attention to the details that make the difference. While our hotel and amenities are modern our attitude is that of good old fashioned hospitality. Thanks again and please come back to see us real soon. Mike Riccio Assistant General Manager

"A truely great place-Best Western West Deptford Inn,Thorofare,N.J."

5
06/07/2016

This review is to spread the word that this facility is clean, comfortable, and very guest friendly. There is ample parking. The neighborhood is quiet and safe. I walked my dog at various times during the night and never saw a soul. And the food-excellent!!!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Anna,. Thanks for your sweet review. We truly appreciate you spreading the word. Word of mouth has always been our best advertising and we appreciate all the nice things you said about your experience at our hotel. We really want to earn our good reviews. It was our pleasure having you here and I miss our little talks in the lobby. Please hurry back and let Mr. Joe know we miss him as well. Take good care and thanks again. See you soon. Mike Riccio Assistant General Manager

"Philadelphia trip"

5
29/06/2016

This hotel is an excellent place to stay for value and service and business in Philadelphia besides the NJ area. 35 minutes to downtown in the morning. The staff are friendly, informative and willing to make your stay a pleasure. Have stayed here before and will stay there again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Jeff, Thank you for taking the time to post your comments about your stay with us. We are always happy to hear about our guests' experiences. It was nice to have you here and we appreciate your business very much. We are happy you found us convenient to Phila. and that you enjoyed your stay.Thank you for your kind words about our staff. Thank you again and we look forward to having you back soon. Mike Riccio Assistant General Manager

"Excellent Service"

5
26/06/2016

This was our favorite Best Western that we stayed at. Everyone went out of their way to make our stay enjoyable. Breakfast was excellent and the staff was friendly and courteous. Would recommend this location to anyone who visits the area. Convenient to Philadelphia and shore points.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear William, Thank you for your review. We love being your favorite Best Western and feel honored - a big hug thank you from our staff! Making sure our guests have a great stay is certainly not out of our way. It is our pleasure because we really love our guests. Glad your breakfast as well. Making guests happy = HOSPITALITY!! Please come back to see us again real soon. Mike Riccio Assistant General Manager

"Clean, comfortable room"

5
26/06/2016

While I try to avoid $100 plus rooms, the hotel was very quiet and clean. The bed was great and everything worked fine. The full breakfast was also a plus. I enjoyed talking with the staff, especially the manager.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Daniel, Thanks for taking time from your busy schedule to write a review. Your opinion is very important not only for us to gauge how well we are taking care of our guests. It also helps other travelers trying to figure out where to stay when in the area. Glad your stay filled all your needs and you were pleased with our hotel. Hopefully that means you will be back again when in our area. Always happy to see a returning guest. I always say, "Guest the first time, Family the second time". Thanks again and happy trails Mike Riccio Assistant General Manager

"Great Stay"

5
23/06/2016

From the moment we walked in to the time we checked out the staff was very friendly. Checkin was quick and easy. Room was quiet and clean. We are really glad we chose this hotel for our stay! If we visit this area again we will definitely stay here again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you for posting your comments regarding your recent stay at our property. We really enjoyed having you stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 856-848-4111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Mike Riccio Assistant General Manager

"A very nice surprise"

4
22/06/2016

Excellent hospitality and a clean updated hotel. Front desk agent Justine was awesome...she had a great outgoing attitude and was very helpful in bringing a cot to our room. The room was updated and clean. After reading many reviews I decided to stay here for a lacrosse tournament in Cherry Hill and wasn't let down. Price of hotel was half the price of similar in Mount Laurel! Nice overall facility and in a safe secluded area.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Scott, I thank you on behalf of Justine for all your kind words. You are right she is awesome! Everyone working in this hotel have been "hand selected" because we truly believe in the old fashioned idea of REAL hospitality. (and no, it can NOT be downloaded on some app). Scott, we are happy that you based your decision on the review of other travelers who have stayed with our hotel. A hotel can tell you how fantastic, clean and friendly they are but it is the honest opinion/review of fellow travelers that will tell you the real deal experience of any hotel. We work very hard here to make sure all of our guests have a great stay and want to return over and over again. We have no problem earning your business every time. We hope you will come back again and know we will be waiting for you. Mike Riccio Assistant General Manager

"nice hotel"

4
21/06/2016

We stay at this hotel every year my daughter does a bowling tournment in Maple Shade. The hotel is 20 minutes away from bowling alley but i would not stay anywhere else. The staff is so friendly, the hotel is very clean and the breakfast in the morning is good

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
WOW!! You definitely picked up the 7 - 10 split on that review with us!! THANK YOU. We want you to know that we ALWAYS appreciate you being here with us and never take it for granted. When we say you are Family with us we truly mean it. We are so blessed having incredible people like you coming here. We believe that "friendly" goes hand-in-hand with "hospitality" and it also helps how much everyone loves working here. Thank you again for your continued loyalty and we hope every single time you are home here with us we exceed your expectations. Continued success to your amazing daughter, and we hope you roll our way again soon! Mike Riccio Assistant General Manager

"Nice"

4
19/06/2016

Place was clean. Breakfast was very good. Came here with ball team. Employees were friendly. Pool nice and clean. Fresh coffee any time you need in the lobby. Only complaint is drain in shower was slow. Would definitely stay again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Nancy, Thank you for all the compliments in your review. It was a great pleasure having your awesome team with us. We are happy everyone had a good time and enjoyed their stay. Happy you liked the amenities, especially the fresh coffee (my favorite :). Please come back and see us next time you guys are playing in a tournament in the area. Of course, you come just come back to hang out at the pool and relax. Thanks again and we hope to see you real soon. Mike Riccio Assistant General Manager

"Very Clean-courteous staff"

5
17/06/2016

If you are looking to stay one night or more, this hotel offers the best in quality--I've stayed many times and always book to stay for family visits or beach trips. Rooms are immaculate, staff always courteous--maids are thorough--breakfast is good; coffee needs to improve; overall experience from 1-10 is 10! Will stay here always!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Madeline, As always, thank you for your great review and I hope fellow travelers know they owe you their thanks as well. Without reviews from great guests like yourself about hotels in certain areas, fellow travelers would not know the best places to stay. We are really happy that we could meet, and hopefully exceed, your expectations during your last visit. It is always our pleasure when you are here with us. Courteous and friendly is easy to do because we believe in good old fashioned Hospitality and that is what you deserve. We are especially proud of our housekeeping staff and the pride they take in their work. They work very hard to insure every guest gets an immaculate and comfortable room with every stay. Our free buffet style breakfast is ranked in the top 8% of all Best Westerns so thanks for mentioning that. Like you, I am a big coffee drinker and appreciate your suggestion on that LOL. There is a great Kuerig coffee bar in the lobby that is pretty decent so please feel free to enjoy that your next sat. Again, we send you our deepest appreciation and hope we see you again soon. Mike Riccio Assistant General Manager

"West Deptford Best Western"

4
15/06/2016

The staff were excellent. Friendly, helpful, eager to make our stay pleasant, on the job. The breakfast server always immediately wished all who entered the dining room good morning. Food was good and plentiful.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Gilbert, Thank you for your review. We are always grateful when someone writes about their stay with us. I am happy that you were satisfied with everything and hopefully you will be back soon so we can spoil you so more. In the very competitive world of travel we appreciate your business and know that you have many hotels from which to select so we never take your business for granted. We will work very hard to make sure we always deserve it. every time you are here with us. Thank you for giving us that opportunity, and please come back to see us very soon. Mike Riccio Assistant General Manager

"Great place to stay for an event in the area"

5
12/06/2016

This is the second year we stayed at this property for an annual event nearby. The furnishings in the rooms and lobby have been upgraded since last year. Gluten free options at the included breakfast were still available. Staff was friendly and helpful. We'll be back next year.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Martin, I want to sincerely thank you for being a loyal guest not only to our hotel, but to the Best Western Hotel Family. We really appreciate you very much for that. It is our culture here at the Best Western West Deptford Inn to not only take care of our guests one time, but we work hard to build a long term relationship with our guests and make them come home to us like a returning Family member. We truly look at our guests as Family members and are always happy to see returning faces. We are so blessed to have such an incredible group of return BW Family members, like yourself. We have also worked very hard on providing an above average breakfast for all of our guests, including our new build your own sections and are happy that it met your needs. We will certainly look forward to your next visit with us. Until then, be well and travel safely. Mike Riccio Assistant General Manager

"Excellent customer service"

5
08/06/2016

Our baseball team stayed for a tournament. All staff was friendly but the front desk staff was extremely helpful with directions and local attractions. Everything was clean and breakfast was included. There was an out door pool and we played games without a problem.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Stacy, Thank you for your kind words and you review of your stay. It was awesome having your team stay with us. You guys were our Champs!!! You certainly have a team to be proud of. We are happy you guys had a good time and enjoyed the pool. The front desk is always happy to help in any way we can and "hospitality" is not just a word here, it is our culture that we live everyday - and love it!! We hope you guys will come back next time you are in the area. Mike Riccio Assistant general Manager

"Out of the way but worth it"

5
03/06/2016

Our daughter lives in Philly. Whenever we visit her, we stay at this hotel The reason? Cost AND the very nice staff ! We could stay in the city but would pay a much higher rate plus pay for parking and contend with city noises. This Best Western is about 20-25 minutes outside of Philly and totally worth the drive. Nice breakfast,,free parking and a very pleasant and professional staff keep us going back all the time.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
“Whenever we are appreciative, we are filled with a sense of well-being and swept up by the feeling of joy.” — M.J. Ryan We just want you to know how much we appreciate you and how much we love having you with us. We never take you business for granted and always feel so grateful whenever you chose us as your home away from home. Since most of us that work here are parents ourselves, we know what a wonderful experience it is visiting your children so we want to do all we can to make that visit even more special for you. We want you well rested in a safe, comfortable clean room and we want you well nourished to start your day. Our staff is always smiling when we get to fantastic enjoy guests like you. Thank you for your loyalty to our Best Western and we really hope you feel home again with each stay. Can't wait to see you guys again. Take care and travel safely Mike Riccio Assistant General Manager

"Very Nice Hotel"

5
01/06/2016

We don't stay too often at Best Western's but after this visit we'll have to try them more. The hotel, for being an older building, was very well maintained. The room was quiet (the AC was a little loud but not too bad), the TV worked fine, wireless was great, the size of the room was perfect. We didn't feel closed in. The breakfast was a typical hotel breakfast, it was good and I did like that they had almond milk as an non-dairy alternative to 2% and skim milk. Plenty of parking. Would definitely stay here again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Teri, Thank you for taking the time to write a guest review of our hotel based on your recent stay. These TripAdvisor reviews are not only helpful to fellow travelers who might be visiting a certain area with which they are not familiar, but are also very helpful to us to let us know how we are doing taking care of our guests. We value your review very much and certainly appreciate all your nice comments. Best Western was founded in 1946 and has long been a leader in the hotel industry, specializing in family and business travel. We pride ourselves on providing an above average guest experience and great value each time someone chooses us for their lodging needs. We are happy that you decided to give Best Western another try and will look forward to having you back with us again, hopefully soon. Thanks again and safe travels Mike Riccio Assistant General Manager

"Very good hotel in the middle of nowhere"

4
31/05/2016

My family and I were traveling to NYC and needed to break the trip. We looked for a hotel along the I-295 corridor that is close enough to NYC but not quite there. We looked around and found that this hotel had availability. We checked in and pleasantly surprised that a hotel in the middle of nowhere had such good exterior and interior decor and the staff was very friendly. Check it out when you're in the neighborhood.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Michael, Thanks for you thumbs up review. We are happy that you found us on your way to NYC. We would also like to sincerely THANK YOU for all your nice comments. Yes, it does seem like we are in the middle of nowhere, but actually we right off Interstate 295 and are only 15 minutes from downtown Philly and about 90 minutes from NYC. Most of our guests enjoy the peace and quiet of our West Deptford area along with the convenience. We hope you had a good time in NYC and when you are back in this area again, please come back to us again. We will be happy to welcome you again and would love to tell you all about this great area, especially the historic sites to visit nearby. Thanks again and we hope we see you again real soon. Mike Riccio Assistant General Manager

"Great staff, nice rooms, fabulous price for Philadelphia"

5
24/05/2016

Very friendly staff, and highly efficient. Nice property about 15 minutes outside of downtown Philly. Would highly recommend staying here versus the tremendously high prices charged by the downtown Philadelphia hotels!! Great value considering the proximity to Philly!!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just a quick note to give you our heart-felt THANKS for your nice review. While we certainly LOVE our City of Philadelphia, we agree that perhaps the hotels there are a little more expensive (OK, a lot - just trying to be nice:). At Best Western West Deptford Inn we are committed to give our guests an extraordinary experience at a very reasonable price. We value our guests as Family members and really appreciate when someone chooses us for their lodging needs. We are happy that you enjoyed your stay again and we very much look forward to your return. take good care, Mike Riccio Assistant General Manager

"Clean, quiet, great staff"

5
16/05/2016

While not as ultra-modern as some other chains, this hotel was quiet, immaculately clean, and the staff were fantastic. From the parking lot landscaping to the bathrooms, you can tell the owners care a lot about their hotel and take pride in it. No clock-punchers here. Only 15 mins from Philadelphia but surrounded by farmland and light office parks, it's convenient and very quiet.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Richard, Thank you from the bottom of all of our hearts for all your compliments and kind words.It was certainly out pleasure having you here with us. You are right that there are no clock punchers here because we all love being here and doing what we all do. Everyone here is like one big Family and consider guests, including YOU, as part of our Family. I have been in this business for more years than I would like to admit and what made me come to work at this hotel is that this hotel reminds me of the hotel/hospitality business 25 years ago before all the big box chains tried to make the hotel industry just another "bottom line" business. Well, I can assure you that that is NOT what we are all about here at the Best Western West Deptford Inn. We love our guests and we understand that when you take care of your guests like they are Family members who stopped by for a visit, the bottom line takes care of itself. Please come home again next time you are in the area. We'll be waiting! Take care and travel safely. Mike Riccio Assistant General Manager

"Wonderful staff & rooms"

5
15/05/2016

The staff, especially Dillon and Justine went out of their way to answer all our odd ball questions about places to go and things to do. The continental breakfast was excellent. Rooms were quiet and very clean.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Roxanne, When it comes to "odd ball questions"" we have all the odd ball answers LOL. Thanks for taking the time to post your nice comments. They really are important to us because guests' comments let us know how we are doing. We are very happy that you were satisfied with everything here during your stay and enjoyed our buffet breakfast. We have an incredibly dedicated housekeeping staff, which will always insure you have a nice, extra clean, comfortable room each and every time you are here with us. Many of our staff members have been here for more than 20 years, and truly love this hotel and consider it home so they take great pride in their work. One of the big advantages we have here is that we are a family owned hotel and have been owned by the same Family since we opened more than 25 years ago. Our owners are committed to providing a great value for our guests while sparing no expense in making our hotel clean, modern and comfortable. We are definitely guest focused, and will always remain that way. So every time you are in our area we hope you will come back to see us. Thanks again :) Mike Riccio Assistant General Manager

"Quiet location near Philly and airport"

4
26/04/2016

Check in was quick and the staff during the entire stay were some of the best ever! Helpful, friendly service. The room was very nice, bed comfortable, clean etc... No noise was heard during the night...breakfast was very good with lots of selections. The airport was just 20 min away and so was Philadelphia for sightseeing. Eastern State correctional was #1 along with eating a cheesesteak at Pat's.. Red Bank National park in Thorofare was a great surprise...loved it. Great trip.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
20% OFF for Red Bank National Field Day Thank you so much! Your awesome review made us all feel amazing!! We are so grateful that you liked not only our hotel, but also all the great attractions in this area and how convenient out hotel is to all of them. Few people realize how steeped in the history of our great country South Jersey truly is. Red Bank National park is a wonderful place to spend a day. In fact, here is some info you might find useful: 18th Century Field Day Sunday, October 23, 2016: 10am to 3pm Free admission Enjoy battle reenactments, colonial demonstrators, vendors, food, and fun! Learn about the Battle of Red Bank and why New Jersey is called “The Crossroads of the American Revolution.” Tour the Whitall House and visit with our hearth cookers preparing delicious fall-inspired food. Take in a spectacular sword fight and enjoy a colonial magic show. Cheer on the Jonas Cattell Run participants at the finish line. Fun, food, and activities for everyone! CALL (856)853-5120 FOR MORE INFORMATION ABOUT EIGHTEENTH CENTURY FIELD DAY This sounds like way too much fun so PLEASE don't miss it! Come on back and spend more time with us and we'll even give you 20% just for being an American Patriot! Thanks again for all your kind words, Mike Riccio Assistant general Manager

"Best staff ever!"

5
25/04/2016

Stayed at this hotel with our girls basketball team. The staff was friendly and went above and beyond expectations with their customer service. They were helpful in findings points of interest in the area and recommending great places to catch meal. Would highly recommend this hotel if in the area. It was close to all main highways and local areas. Very convenient to get to any type of store you may need for your trip.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just saying Thank You hardy seems sufficient for such a nice review, but please know that everyone here is extremely grateful for your compliments and kind words. Now it is our turn - You guys were AWESOME!! The girls were an absolute pleasure and we definitely were rooting for them all the way during their tournament. Great kids come from great parents so our hats off to you guys - you did a wonderful job!! We hope you have continued success in all your tournaments and we look forward to seeing you when you are back in the area. With Sincerest Thanks, Mike Riccio Assistant General Manager

"Friendly Faces"

5
25/04/2016

Great value with clean comfortable bedding and the best complimentary breakfast I have ever had. The people at this location are amazingly friendly and helpful!! Better staff than I have experienced much more expensive hotels. Enjoy

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Travis, Just a note of THANKS for being with us and Thank You so much for all your nice compliments but too be honest with you we could not have done it without YOU be such and awesome guest. We do take pride in catering to our guests' needs the best way we can. Friendly is what the hospitality industry is supposed to be about and we insist on keeping that tradition alive. Our people love what we do. We are honored when a traveler chooses us for their lodging needs and want you to always feel that you are at home when you come to stay with us. If you're traveling to our area gain soon, don't hesitate to call us. Thanks again Mike Riccio Assistant General Manager

"Jersey Native"

4
18/04/2016

This is a very good place to stay if you are traveling south or north on I295. It is within 2 miles of the exit and get right on I295 without getting lost. There is a Gas station, fast food place and a WaWa were you can get anything you desire.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Guys, Just a quick thanks for you taking the time to write a nice review for us. We appreciate that you find us convenient, and we really hope that you will be back in our area very soon. We are blessed being in a great location and that great guests like you choose us for your lodging needs. Please take care and be safe. Mike Riccio Assistant General Manager

"Pleasant Staff, Clean room, Good Breakfast"

4
16/04/2016

We stayed one night in March and there were no surprises. The front desk had fresh cookies. When we came back after dinner, they were gone. When I asked about them the desk person went in the back and got some for me. Everything in the room worked properly and the breakfast was good. Upon our departure, the desk staff was very friendly and we felt like our stay was appreciated. The next time we have business in the area, we will stay at the Best Western again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thanks for sharing your experience with the rest of the travelers out there. While we are always happy to receive any feedback from a guest, hearing positive things always makes us smile. Any time a guest provides us with feedback on their stay we share it with our entire staff from the front desk to the housekeeping dept. We feel that every member of our staff is a guest ambassador, and is here to make sure you have an outstanding experience from the second you walk in our door until we all say "Goodbye - hope to see you again real soon." We love our guests and we love doing what we do every day. Oh and everybody does love the fresh baked cookies. We like to send you on your way well rested and well fed. We look forward to your next visit. Thanks again Mike Riccio Assistant General Manager

"WOW!!!"

5
14/04/2016

We were given this hotel by Doug at Smith Funeral Home and we must say that we were extremely pleased. My mother in law had passed away here in Florida and we were having her ashes buried next to my father in law. Doug told us that this hotel was less than 2 miles from the Woodbury Memorial Park and he was correct. What we found amazing was the staff. From the moment we were greeted til the moment we checked out we felt welcomed. Their kindness was so appreciated and they even had us smiling! If we ever need to return this will be our hotel and will be recommending it to everyone!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
“Let us make one point, that we meet each other with a smile, when it is difficult to smile."? Mother Teresa. We have all lost someone close to us, and we all know what a difficult time that is for everyone involved. We are always saddened when we have guests staying with us under the circumstances you faced. Anything we can do to try to make things a little easier during that time is what we all strive to do. We are grateful that we had the opportunity to have you here with us and certainly appreciate all your kind words about the hotel and our staff. We hope the next time we see you will be under more favorable circumstances. Best regards to you and your Family and we hope you are all finding peace in your hearts. Take care and we are here for you, Mike Riccio & Staff Best Western West Deptford Inn

"“Great Place to stay”"

5
11/04/2016

I was amaze It actually exceeded all of our expectations,This Hotel gets SIX stars in my book.Clean room perfect,great mattress,pillows,even the towels everything was Great!!! Free parking,Free Breakfast,Free wifi!!!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Six Stars? WOW!! Coming from a six star guest that means a lot to us. Exceeding our guests' expectations is exactly what we strive for - every guest, every time! Thank you for appreciating our hotel and thank you for letting us know we are achieving our goal. However, we rest on our laurels because we are trying to constantly reach new levels of improvement because we feel that great guests, like you, deserve exactly that every stay. We really look forward to having you back with us again soon. Happy Travels Mike Riccio Assistant General Manager

"Nice Hotel"

5
08/04/2016

When you first get there and see it you don't expect much from it. I would not have booked it if there were other options in the close neighborhood. However since I could not find anything close I decided to go ahead and stay there. I was pleasantly surprised. What a wonderful and helpful staff and clean facility. The rooms were big, nice modern LCD TV screen, lots of parking and an outstanding breakfast. Bathrooms are clean as well and there are plenty of towels. Overall I will stay there again next time I am in the area.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Joe, Well, they do say never judge a book by it's cover. Actually, while many hotels change their exterior often, we have chosen to stay with or classy and timeless brick. We do have some elegant new accents planned on the exterior as well. . On the inside it is a different story as you were kind enough to point out. We have modernized and upgraded everything from the lobby to the breakfast cafe. We are certainly happy that these changes added to your pleasant guest experience. Our dedicated housekeeping staff works very hard to always make sure the rooms are cleaned and well stocked with guest amenities. We consider it a privilege to have had you with us, and hope you will return very soon. Thanks again, Mike Riccio Assistant General Manager

"ONLY SURPRISE WAS A FANTASTIC STAY"

4
03/04/2016

From the outside the hotel looks dated but from the lobby to the room you will be amazed at the modern new feel. The renovation updated the hotel and the friendly staff just added to the enjoyable stay. We had a king room, #221, on the second floor which was comfortable and quiet. Carpeting, furniture and bath area looked new and extremely clean. The bed was comfortable with four pillows overlooking a LG 32" flat screen TV.. Complementary breakfast includes Belgian waffles, scrambled eggs, sausage patties, bagels, fruit and donuts. Coffee was hot and great tasting and so was the orange juice. Our room had a work station with hp LaserJet printer.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Saying Thank you seems hardly enough for all the amazing comments and nice things you wrote in your review. We appreciate that you noticed all the recent updates and renovations we have done to make our hotel more comfortable and welcoming. Regarding our friendly staff, we all truly love what we do and great guests (like yourself) make it a real pleasure for us to be in the Hospitality industry. Everyone in the hotel down to our housekeeping staff is grateful that you chose us for you lodging needs. We understand that there are many hotel options out there, and we want to earn your business by providing you with a superior guest experience each and every time you are here with us. Again, many heartfelt thanks and hope to see you again real soon. Mike Riccio Assistant General Manager

"Working in the area"

5
29/03/2016

Me and several coworkers were working in the area. They were able to accommodate all 10 of us in 10 separate rooms. Very helpful and friendly front desk staff. I like the keurig coffee machine in the lobby, very nice touch. Rooms were clean and spacious.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Aaron, First let me tell you how much we appreciate your business and how grateful we are that you chose to stay with us for your business lodging needs. The Best Western West Deptford Inn has been open now 25 years and we appreciate the business as much now as the day we opened. It was really great to have you with us and certainly hope that when you are back working in this area again you will come home again and stay with us. We also thank you for your kind words about our staff. We feel we have some of the best staff in the industry and we all love what we do. Thanks again and be safe in your work and travel. Mike Riccio Assistant General Manager

"Clean and Comfortable"

4
28/03/2016

As the title indicates, this motel was very clean and bed was comfortable (and I am very particular about bed comfort). Staff was very friendly and helpful. We were there to attend a local funeral and the staff volunteered that they had a special bereavement rate which was helpful for others coming in from out of town. Decor was a bit dated but overall a good place to stay.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Guest. Thank you for your positive comments and for taking time from you busy schedule to share your experience with us and other travelers. We are happy that you found the beds comfortable, and that you are particular in that area because so are we. I am so glad to hear that you enjoyed your stay with us! I hope your next stay in our area will be spent with us and we will be just around the corner. Cheers, Mike Riccio Assistant General Manager

"AWESOME!!! "

5
22/03/2016

Taking my son to a wrestling tournament. Stayed here because of the good reviews. I was not disappointed. The staff are VERY friendly and helpful. Very clean and comfortable. Enjoyed our stay very much. All the staff were warm and friendly and wished my son well at the tournament. Would stay here again in a heartbeat.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you so much for all the great things you had to say about our hotel and staff, which you experienced during your recent stay. We would also like to tell you that our staff thinks that you are an AWESOME parent. We understand how tiring it can be traveling around for different sporting events and the drain it can put on not only the parents but the athlete as well. We consider it our job to make your stay as comfortable and as stress-free as possible so that you could fully enjoy your time with your son. We were very happy that we could be a part of your son's wrestling event. We are certainly grateful that you chose our hotel to stay at during the wrestling meet. We know you are extremely proud of your son and might I say that we were in his corner as well. We would like to compliment you on what a great job you have done with your son because he was quite a gentleman, and we would hope that you will return again and stay with us when you are returning to our area. Continued success to your son in his wrestling career and again we thank you for your nice review. Mike Riccio Assistant General Manager

"Lovely Stay"

5
21/03/2016

I needed a last minute room so that i wouldn't have to drive back/forth to a theatre festival. The room was terrific; kingsize bed was comfortable; fan for the hvac system was loud but didn't prevent sleep; staff was friendly and accommodating (forgot my toothbrush; overstayed by 30 minutes) .. in short .. a lovely stay

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Ruth, THANK YOU for all of us. We are happy that your stay with us was pleasant and that your accommodations were comfortable and met or exceeded your expectations. We hope you had a good time at the theater festival and please come back and see us when in our area. We appreciate your business very much and never take that for granted. Have safe travels always and we hope we see you again soon. Mike Riccio Assistant General Manager

"Great stay"

5
10/03/2016

This place was clean and the staff were very attentive. They even called my room to make sure I was happy with everything. There were coffee and cookies in the lobby which we enjoyed. The breakfast was also very good. For the money paid, it is a great place to stay!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Victoria, A super review from a super guest!! Thanks so much. We still think we have the best guests in the world, and you are proof of that. We really do appreciate you each time you stay with us. Please come back soon. One of the deep secrets of life is that all that is really worth doing is what we do for others. -Lewis Carroll Happy Trails, Mike Riccio Assistant General Manager

"My favorite place to stay in New Jersey"

5
08/03/2016

I made the mistake of switching to a different hotel this year instead of staying at my regular Best Western. The other hotel which is a larger chain/brand, was not clean, it didn't smell fresh, beds were terrible, sheets were beaded up from being worn. I checked out a day early. I immediately called Best Western and I was treated with excellent customer service. My hotel room was clean, my sheets were clean, and my bed was comfortable. The continental breakfast and service was excellent as usual. I would highly recommend staying at Best Western when in West Debtford, NJ. I won't make the mistake of going somewhere else again. Thanks to the wonderful staff and management for caring and being professional.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Angela, Just wanted to say THANK YOU for coming "home" again. We realize that there are times it is necessary for you to stay at another hotel, but we are very sorry that you had such a bad experience at the other hotel in which you were staying. Some folks think because a hotel is bigger it is better. Well, sometimes size really doesn't matter. While Best Western is the largest hotel family in the world, each hotel is independently owned and operated, which we feel gives us a huge advantage over big corporate hotels that follow standard corporate policies. Here at the Best Western West Deptford Inn we are an independently owned and operated Family hotel, run by the same owner since the day we opened. Our policy is that our guests truly are Family and we want them to have an amazing stay each and every time they are here with us. We pride ourselves on providing superior customer service, a comfortable safe environment, an immaculately clean room along with a nourishing complimentary buffet style breakfast. We know there are many other hotels out there from which to choose and we consider it an honor when you choose us. We never take your business for granted and are willing to earn your business every time. We hope you come back to see us soon. Be safe in all your travels. Mike Riccio Assistant General Manager

"Very Satisfied"

5
07/03/2016

Overall, very satisfied with this hotel. Great staff, nice room, good breakfast, all necessary amenities. I was with a group of students and experienced a friendly welcome for all. The students were very satisfied as well.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just a note to express our sincere appreciation to you for bringing your great group to our hotel. While we certainly appreciate all your nice comments about the hotel, we would also like to compliment you and your great kids. They were such a well behaved group of young ladies and gentlemen. I am sure their parents are all very proud of them. We are happy that everyone was pleased with their stay and enjoyed the buffet breakfast with waffle bar. We hope that you will visit us again very soon. Take care. Mike Riccio Assistant General Manager

"Wonderful stay"

5
06/03/2016

We were coming from out of town and got "lost" I called the hotel and was given step by step directions. They took us right to the front door. As we were registering we mentioned a place we were going to for a fundraiser. Before we were finished, the young lady at the front desk had printed out directions for us. From the manager down to the staff everyone was nice and friendly. The rooms were spotless and the breakfast was delicious.I would highly recommend this hotel for everyone!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Beth K, First let me tell you you are never lost and are always only a phone call away when you are heading in our direction. We can talk you in from anywhere LOL. Thank you so much for your review of the hotel and our staff and all your kind words. It was certainly our pleasure to have you with us and we were all very happy when you told us that your fund raiser went so well. You guys we so sweet and enjoyable to us all. We hope you guys will be back soon to see us and wish you all the best and hope everything continues to go well for you. Thanks again from your family here at the Best Western West Deptford Inn. Mike Riccio Assistant General Manager

"Wonderful place."

5
05/03/2016

The employees are super nice and helpful. The room was clean and warm when we got there. The free breakfast was really good and eating area was clean. I will definitely be staying there again the next time we go visit our family in New Jersey.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Katie, Thank you for your review. We really appreciated that you chose us for your lodging needs during your recent Family visit. It was our pleasure to have you as a guest and we certainly look forward to you returning the next time you come to New Jersey to visit Family. Thank you also for your kind comments about the cleanliness of the hotel. Our housekeeping staff, we feel, is one of the most dedicated and efficient in New Jersey and work hard to keep our rooms sparkling clean, so on their behalf we thank you for noticing. We sincerely appreciate your business and hope you are back in our area again soon. Mike Riccio Assistant General Manager

"Huge Improvement"

5
01/03/2016

I had a horrible experience at this hotel many years ago and vowed never to come back. But, that was a long time ago, and I had business in the area. Reviews seemed to indicate that this place has improved, so I gave it a shot. Room price was very reasonable. The property has been renovated in the last couple of years. If you look very closely, you can still see some of the hotel's old bones, but it is maintained very well. My room was spotless, as were the hallways and common areas. The buffet breakfast was above average and offered a wide selection of options. I'm not sure, but the scrambled eggs and bacon tasted like they had actually been fried on a stove, and not microwaved like most hotels. Every staff member I encountered was smiling and very friendly, from the front desk clerks, to the housekeepers, to the person running the breakfast room. This place has been completely turned around, and I will be back.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just wanted to take a moment to say THANK YOU THANK YOU THANK YOU for your incredible review on our hotel. If you think we were all smiling before you should see us all after reading your wonderful review. We also want to let you know how grateful we are to you for giving us another chance to show you our new and improved Best Western West Deptford Inn. As the travel industry has grown over these years, and guests have become more sophisticated and selective in their lodging choices we saw it as a huge opportunity to prove we could step up to the challenge of providing superior guest services and satisfaction every guest, every time. We appreciate very much you mentioning in your review all our updates and improvements, including new beds and furniture and even an expanded breakfast buffet. You are correct that our eggs and bacon are cooked fresh on the grill for our guests. Our awesome housekeeping staff works extremely hard in making sure every room is spotless, without exception. Again, we can not thank you enough for giving us a second chance and sharing your guest experience with us and fellow travelers. We look forward to having you back with us again hopefully soon. Take care. Mike Riccio Assistant General Manager

"Comfort"

5
29/02/2016

Hotel met all my needs for the stay. The breakfast was excellent Bed comfortable and the rooms were in a quiet area. Very easy to access the hotel. Several good restaurants near by. Plenty of parking and easy access to Interstate 295

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Charles, Thank you for your nice review of your stay with us. It was certainly our privilege and pleasure to have you here with us. We are very happy we were able to meet all your lodging needs. It is always our goal to meet and then exceed all of our guest's expectations when they stay here at the Best Western West Deptford Inn. We feel we are blessed with the very best guests in the hotel industry so always being deserved of their business is something we value very highly. We want to provide a very friendly family atmosphere here and make sure you are well rested and well fed before you face your day. We are happy that you found the beds comfortable and were able to rest quietly.. We will look forward to your next visit, so give us a call whenever you will be back in the area. Thanks again and take care. Mike Riccio Assistant General Manager

"Just an overnight stay."

5
27/02/2016

On our way back from a road trip to visit relatives. This was a nice stop, clean, quiet and comfortable. Breakfast was a notch above the standard "hot breakfast included" fare. Staff friendly, courteous and helpful.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Anne, Thank you for your recent stay with us and you nice review. We are very happy you were pleased with everything while you were with us. We are especially happy that you enjoyed our free buffet style breakfast. We are very proud of this guest amenity at our hotel, and in fact, are rated in the top 14% of all Best Western Hotels in North America for our expanded breakfast. We constantly look to improve all aspect of our hotel to insure our guests have an above average experience and return time and time again.A friendly atmosphere, a quiet clean room and a delicious breakfast is what we will assure you of every time. You will come as a guest but leave as Family. Thank you again and we look forward to having you back with us again soon. Mike Riccio Assistant General Manager

"Good Clean Place"

5
21/02/2016

The check in staff was friendly, The rooms were fairly modern, and clean. The breakfast had quite a good selection, as well as the food was hot. The staff in the breakfast was extremely friendly. This facility makes you feel right at home while it is a hotel.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Benjamin, Just a quick note of thanks for taking the time to post a nice comment about your recent stay. We really appreciate it, because we understand that in today's busy world it is not always easy to find the time to get things done everyday so the fact the fact that you took the time to write is extra special for us. We are very happy that your stay met or exceeded your expectations, as it should each and every time. We understand that there are lots of hotels to choose from so when a guest picks us, we feel very grateful and never take that for granted. Since we are independently owned and operated we are able to offer a very special kind of attention to each of our guests with having to conform to some big corporate policies. In fact, we have been owned and operated by the same Family since the day we opened, so I guess you could say we are like a Mom and Pop hotel with all the modern amenities. Thank you for noticing the recent updates to our rooms helping to always keep our rooms modern and with the awesome housekeeping staff we have, keeping things clean is easy for us. A friendly face, a big smile and a warm welcome is what you deserve and will receive every time you walk in our door. We want you to really feel this is your home away from home. Once again, our most sincere thanks for writing and hopefully you will be back soon. Take care. Mike Riccio Assistant General Manager

"What's the fuss?"

3
20/02/2016

I literally can not understand why this place costs $100 a night. There are many other local hotels (Holiday Inn or Hampton Inn in Swedesboro, or, though a bit farther than I'd like, Wyndham in Mount Laurel), that go for 70-85 a night. Those places have a better breakfast, more amenities and are much nicer. This hotel is ok, but it is in West Deptford, not Cherry Hill. There is just nothing special about it. I stay here because my mom lives 2 miles away. I am guess it has something to do with demand...it is RIGHT off 295. Don't get me wrong, it is not terrible...it's fine, but it is simply nothing special...there is no pool, no hot tub, the workout room is mediocre, and the breakfast is eh. Again, not a bad place, but definitely not worth the money.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Gary, We do appreciate that you took the time to write a review for us and we are very sorry that you were disappointed. Regarding our price, we are very diligent in making sure that we offer one of, if not the, best rates in our area. We are consistently lower than comparable hotels in this area including the ones you mentioned in your review. As you can see by our other tripadvisor reviews most guest are very happy with our rates and certainly our breakfast buffet.In fact, guests have rated us in the top 20 % of all Best Westerns in North America for overall guest satisfaction, and in the top 14% specifically for our hotel breakfast. Again, your opinion is extremely important to us and we value your feedback so we do apologize if we did not provide you with a superior guest experience. If you would like to contact me directly I would be like to discuss your experience with you and would certainly welcome any suggestions you might have for improving our services. The comfort and happiness of our guests is what we are all about here. Regarding your rate, if you had prepaid for your room through a third party (Expedia, Priceline, etc) we can not always control the prices that you are charged. I am sure you will agree that being so close to your Mom (just 2 miles away) has some value and certainly is better than driving all the way down from Cherry Hill or Mt. Laurel. We hope that you will give us the opportunity in the future to show you how much we value our guests and want you to have a great stay with us. Mike Riccio Assistant General Manager

"My home away from home."

5
19/02/2016

I couldn't of picked a better Hotel. Totally satisfied and will go back to visit the staff . I stayed for over 3 months and everyone made me feel like family. The rooms are up to date, clean and quiet, the beds were brand new. Super friendly desk staff.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Brian, The reason we treated you like Family is because you are Family. It was a lucky day for us when you checked into the Best Western. Over the time you were with us every one of the staff members became attached to you. You pleasant smile and friendly Hello each day were always a welcome sight. When guests like you come along and our relationship goes from guest to valued friend to Family member, it reminds us all why we stay in this business. To say we all miss you would be an understatement. I personally miss our chats at the coffee station in the lobby. We will look forward to you stopping by to visit and remember the coffee is always on. Thanks again for your kind words about the hotel and the staff and hopefully we will see you again soon. Mike Riccio

"nice hotel"

5
02/02/2016

all is well with this place, staff are the best. property clean and very well managed , we there as a family all member's enjoy'ed stay. great food close ,, go out enjoy, easy to get around hotel close to lot's of good stuff,, p.s most go to ; ciconte's

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just wanted to send you a very sincere THANK YOU for staying with us and all your kind comments about the staff and hotel. We really enjoyed having your wonderful Family with us. Everyone was so friendly and so much fun we rated you all a perfect 10!! We hope you will all come back again very soon and we'll leave the light on (wait. can I say that??) Thanks again and travel safely. Mike Riccio Assistant General Manager

"Well-run franchise"

5
17/01/2016

This is an exceptional Best Western. Bathrooms are newly-renovated with upscale fixtures. Carpets, furniture, and mattresses seem new. The level of esprit-de-corps and helpfulness among the staffers is extraordinary.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Trip Advisor review MNM010 Just wanted to send you a quick note saying THANK YOU so much for your recent visit with us, and all your kind comments. We appreciate that you enjoyed all of our updates to our rooms and common areas along with our expanded breakfast bar at the Best Western West Deptford Inn. We feel that since we get the best guests, they deserve the best from us. We sincerely want to make every one of your stays with us exceptional. Thank you again and we hope to have you back with us again soon. Travel Safely! Mike Riccio Assistant General Manager

"A great port in a storm"

5
16/01/2016

My wife and I had to seek lodging this past June after a devastating storm hit our area. We called the Best Western and booked 3 days. They were so accommodating to all and it was incredibly clean. Since it is only about a 7 minute drive from our house, we have used it as a destination for overflow relatives and friends who visit and all have been equally pleased. It is right off 295 you can be in South Philadelphia in 10 minutes

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you for your recent review of your stay with us. The storm that hit our area was terribly devastating to our local Families and our hearts, of course, went out to them. We were certainly honored to be able to provide shelter for a large number of our local Families. 3 We definitely regret that this natural disaster caused you such trauma, however, we were very grateful for the opportunity to have you with us. We are happy that you enjoyed your stay, and hope that you and your Family members will come back to stay with us again under better circumstances. Mike Riccio Assistant General Manager

"Great place to stay for the money"

5
11/01/2016

I had a great stay here. Super clean room, very friendly staff, great location, and the price was really good. CDL holders, be sure to ask about their CDL discount! It brought the price down a good amount. I would definitely come here again.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Breaker Breaker 1 9, Looks like we got us a convoy. LOL Yes, all truckers certainly welcome, and we do have parking available for those big rigs. We really appreciate you taking the time to write your review Good Buddy. Happy that you had a great stay and thank you for telling everyone how clean the room was and how friendly our staff is. That is because we LOVE what we do and we love making our guests happy. I hope you were able to enjoy our big expanded breakfast buffet that come free with every room. Well Good Buddy we really appreciate you and come on back now Mike Riccio Assistant General Manager

"Very nice hotel"

5
05/01/2016

At the end of our cross-country trip, we stayed two nights to visit Philadelphia. Clean room and very quiet. Front desk staff very pleasant and very helpful with directions. Breakfast was good and included.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Jan, Thank you for taking the time to write your nice review. We are proud that you ended your cross country adventure with us. It was nice having you and seeing you each morning. We were all sad when you left. We are happy we were able to provide you with a clean, comfortable and quiet place to rest. We know how exhausting long distance travel can be. Now plan your next Big Adventure and come on back! Mike Riccio Assistant General Manager

"Blue Print for excellence"

5
03/01/2016

When in the S. Jersey/Philadelphia area be sure to stay at the Best Western in West Depford! Justine made our stay absolutely fantastic with over the top customer service. The entire staff from maintenance to upper management was absolutely outstanding. This Best Western should be the blue print for how other hotel chains run their customer service program. The entire staff can be described with the following - warm, inviting, extremely professional, facilitating, well groomed, honest, well spoken and polite. Thank you for making my stay a memorable one. DNR.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear DNR, To say THANK YOU for your amazing review would certainly fall short in showing our gratitude and appreciation for all your kind comments. The entire staff here is totally committed to our guest's happiness and satisfaction, and again we say thank you for letting us know it is noticed. Our staff has been hand selected to create the warm and inviting atmosphere that fortunately you were able to enjoy. Being a small and independently owned hotel give us the ability to define ourselves, not by big corporate policies, but instead allows us to provide individual attention based on the individual needs of each of our guests. It also helps that everyone here sincerely loves this hotel and enjoys what we do every day. We are committed to providing a superior guest experience every guest, every time. We never take anyone's business for granted and appreciate that you have chosen us as your "go to" hotel. Thank you so very much for being a part of our Family!! See you soon. Mike Riccio Assistant General Manager

"Great hotel"

5
28/12/2015

When you want to go to Philadelphia stay here This hotel is a nice place to stay The people here are great. From the time we arrived till we left we had a great time. The breakfast was good food was hot and fresh nice variety eggs ,sausage, hash browns waffles .Rooms were nice clean . We will be back.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Mikeymoose, Great to receive your review and you nice positive feedback. We always value our guest's comments because your satisfaction and exceeding your expectations is our goal. We aim for a superior guest experience - every guest, every stay but until you take time from your busy schedule to write your review we are not sure how we did. Getting your feedback tells us we accomplishing our goals. It is also important that you have fun while you are here with us, which is usually not too difficult with our staff. Since everyone working here is like one big happy Family, we all have a good time everyday and are happy when we can include our guests in the fun. Thank you again for your wonderful review and we really hope you are coming back again soon. Have a Happy and Healthy New Year, keep smiling and we will see you in 2016!! Mike Riccio Assistant General Manager

"Perfect"

5
28/12/2015

Everything about our stay was perfect. Convenient location, clean, up to date rooms, full breakfast, pet friendly, exceptional staff. Simply perfect. We will be back...This will be our home away from home when visiting our family in the area!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Wow!! Perfect is exactly what we think about YOU!! LOL , We are all smiling and so appreciative of your wonderful review of your recent stay here at the Best Western West Deptford Inn. You guys were amazing guests and our entire staff thoroughly enjoyed having you here. We all love and enjoy our hotel so much because it gives us the incredible opportunity to meet folks like you and make you part of our ever increasing Family. Besides loving to be able to interact with great people like you we thoroughly enjoy our jobs and feel like every day here is a party, and you have a standing invitation! Again, THANK YOU so much for being so kind with your review, and we happy we were able to provide you with the PERFECT guest experience. We promise to try very hard to provide that every stay. We really look forward to having you come home again when you are in the area. Mike Riccio Assistant General Manager

"Clean, comfortable, and convenient"

4
20/12/2015

Just off the highway in Thorofare, I have stayed here quite a few times with business trips in the area. The staff is friendly and helpful with suggestions. The rooms are clean and comfortable. The breakfast buffet helps me get ready to face the day.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you so much for your review of your recent stay with us. It is always a pleasure to have you with us. We understand that traveling for business can be stressful so it is always our intention to provide you with a relaxing and comfortable environment to help alleviate your busy stressful day. It is important to us that you know how much we appreciate that you choose us for your lodging needs each time you are in this area. We want you well rested and wed fed to face your hectic day. Thank you again for your nice comments and please be assured that your business is always appreciated and never taken for granted. Mike Riccio Assistant General Manager

"Great stay!"

5
14/12/2015

Nice hotel, staff was very friendly. Clean and quiet rooms..Loved the full breakfast which was delish! Lots of choices, fruit with yogurt, eggs, potatoes, sausage and an awesome belgium waffle bar with lots of toppings! Would definitely recommend this hotel.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you so much for your review of our hotel after your recent stay. We are very happy that you were pleased with everything while you were with us. It is our goal to always exceed our guest's expectations, and to make your travel experience pleasant and satisfying. We also pride ourselves on a very dedicated, above average housekeeping staff that works very hard to make sure all of our rooms and exceptionally clean. Since we all travel as well, we know what it takes to make a stay memorable. Every member of our staff is totally committed to making you happy and ensuring that the Best Western West Deptford Inn is your home away from home when you travel plans bring you to our area. We also want to thank you for noticing our recently expanded full breakfast. Our ultimate goal is to have you well rested and well fed during your time here with us. Once again, thank you so much for sharing you experience and all your kind comments. We really look forward to having you back again soon. We wish you and your Family the very Happiest Holiday Season! Mike Riccio Assistant General Manager

"Weekend Traveler"

5
06/12/2015

Right off the Rt 295 exit. Room was very spacious. Two full beds, room for family of four. Bathroom was up to date. Very Clean and I do check corners. TV remote was a "clean remote" The free breakfast included everything. In the lobby was two computers you could use and Free coffee at any time of the day(pod type not pot) Free internet. The only trouble I had was that a tub hand rail was on the wrong side, which I reported. The rail was on the water side instead of the way you get into tub. Heat register fan was fairly quiet. Employees were very friendly and helpful. great place to stop to sleep when you are traveling.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear HerseyandMM, Thank you so much for taking the time to write a review for us. We really appreciate it because we always want to make sure that we are being successful in exceeding all of our guests expectations. You love that you pay attention to detail the way we do. We realize that every time you have a lodging need you have many hotels to choose from, and we want to make sure that you always choose us. We recognize and appreciate that you had selected us, and will never take your business for granted. We have worked very hard and made many many improvements and upgrades here at the Best Western West Deptford Inn and we are happy that you noticed. Remember, the first time you stay as a guest, but after that you are considered Family. We certainly hope we see you again soon and wish you and your Family the happiest of Holidays. Mike Riccio Assistant General Manager

"excellent place to stay!"

5
03/12/2015

The room was excellent with microwave, refrigerator and coffee maker. Everything was very clean! All personal we dealt with were friendly and very helpful! We will stay here again. K Kalish Syracuse,NY

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you for taking time to post your nice comments about our hotel. We really appreciate and value your feedback. Everyone here at the Best Western West Deptford Inn very much understand what the word "hospitality" really means and friendly is what we are all about. We hope your next stay will exceed all your expectations as well - that is our goal! It is our passion to provide you with an exceptional guest experience and having wonderful guest, like you, makes what we do every day so satisfying. Again, we thank you and hope you will return soon. Mike Riccio Assistant General Manager

"Good stay"

5
02/12/2015

I stayed here for a soccer tournament. I had to be out out early in the AM, before breakfast was "officially" served, but the hotel had hot food out for us - a nice touch. The room was clean and comfortable. The biggest negative would be that the shower could have used a bit more water-flow, but that's nit-picking. Definitely a nice hotel.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Rick, Thank you so much for your nice comments on Trip Advisor. It was certainly a pleasure having you and your team here. We are very happy that we were able to meet or exceed your expectations. Here at the Best Western West Deptford Inn, we are very Family oriented so we certainly enjoyed your stay as much as you did. We also appreciate that you chose us for your lodging needs, and will never take your business for granted. Superior guest service and satisfaction is always our goal. Now that you are part of our Best Western West Deptford Family we hope to see you again soon. We wish you the Happiest of Holidays. Mike Riccio Assistant General Manager

"Overnight visit"

5
25/11/2015

The manager was very friendly and helpful. The room was clean and the free breakfast was good. The location is perfect for visiting Philadelphia, and we will definitely stay there the next time we visit.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Sharon, Thank you so much for taking the time to write a review about your recent stay here with us at the Best Western West Deptford Inn. We greatly appreciate that you took time from your busy schedule to tell us how much you enjoyed your stay. We enjoyed having you and definitely will look forward to you being with us again. We realize that you have many options for your lodging needs in this area and consider it honor that you chose us. We are committed to always trying to exceed your expectations and hope you are never disappointed. Thank you again for all your kind comments, and we hope to see you again real soon. Mike Riccio Assistant General Manager

"A Nice Quiet Place to Base Yourself near Philadelphia"

4
02/11/2015

I was looking for a place to be able to work quietly, get to friends in South Jersey and Philadelphia quickly and conveniently, have a decent breakfast and dinner choices nearby, and get a workout in every once in a while. The BW West Deptford fit the bill very nicely. Friendly staff who were happy to answer questions, a spacious room with refrigerator and coffee maker and available free Internet, a small but usable exercise room (and pool in the summer), right next to I-295 but nicely screened from it. It was comfortable, reasonably-priced, and well-located. I would go back next time I need to be down that way.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Mr. Kass, We were delighted to receive your nice review. Thanking you for taking the time to share your experience during your recent stay. The satisfaction of our guests is of paramount importance, and we strive to always exceed your expectations. We assure you that we will always do our best to never let you down. Were was especially pleased to read your kind words about how our guest amenities satisfied all your needs. We have done extensive renovations throughout the hotel in an effort to provide a superior guest experience. I also shared you kind words with the members of our staff, and they were all very grateful. We hope that when your travels send you back to our area, we have the privilege of having you stay with us again. Until then be safe and we sincerely hope we will see you again soon. Mike Riccio Assistant General Manager

"Nice hotel and easy to get to from I-295"

4
26/10/2015

Although the directions might appear to be confusing, the hotel is VERY easy to get to from I-295. A detailed map of the area was provided on check-in making it very easy to find location(s) being visited - and return directions. Staff were extremely nice and helpful.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you so much for your review of your recent stay with us. We are very grateful that you chose to stay with us, and very much appreciate your kind words about our staff. Guest convenience and satisfaction is what we are all about here at the Best Western West Deptford Inn . Being right off I-295 at exit 20 usually makes it extremely easy for our guests to find us and also from this location we have easy access to all points from Delaware to New York and beyond. We are happy that you had no trouble finding us and we hope that means you will find us again very soon. Be safe and we hope to see you again real soon. Mike Riccio Assistant General Manager

"Lighthouse weekend"

4
20/10/2015

This hotel was verry convient to where I had to be every moring. The breakfast was fine. The room was clean and comfortable. All special requests were granted. The only problem that I had was that my lap top would not hook up with the internet. I didn't fint this out until midnight. The person at the desk had to change something in my computer- their IP address. Which messed my computer when I took it home. This has never happened at any of the othere hotel that Ihave stayed in. Including other Best Western's.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Linda, We were happy to have you stay with us, and greatly appreciate you taking the time from your busy schedule to write a review for us. We are also very happy that you found the hotel convenient and enjoyed the breakfast. We work very hard to make sure that every guest has an above average guest experience during their stay with us. We had recently added a security code to our free wifi for our guests security, and depending on the type of device you use, it can often require a different internet browser. Our staff always does their best to assist our guest in establishing a god internet connection so they can use the free wifi during their visit. Often when traveling and using wifi at various locations, it is necessary to check your firewall setting in your device as everyone has different personal settings. We hope that it is no longer an issue with your laptop and are certainly here to help you with any computer issues. Please feel free to call us at your convenience and we will try to assist you. Again, we greatly appreciate that you chose the Best Western West Deptford Inn for your past lodging needs and look forward to having you return again soon. Travel safely! Mike Riccio Assistant General Manager

"OK for One Night"

3
12/10/2015

When I called to make the reservation my impression was that it was a customer service friendly hotel ( the reservation person was wonderful) but two issues caused me to reconsider- No follow up with the requested wake up call ( which could have been disastrous had we not set a second alarm) and having to find staff to check us in. The hotel is clean , bed was confortable, breakfast was decent

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
I would like to take this opportunity to sincerely apologize for not exceeding your expectation during your recent stay with us. We take a great deal of pride in providing a warm and friendly guest atmosphere, and since we all love what we do so much, that comes easy and natural for all of our staff. I am very disappointed to hear that while your reservation experience was very good you felt let down during the check in process. We take this very seriously and I can assure you that I will investigate why you did not receive the usual welcome from our front desk staff. I can only assume that they may have been involved helping other guests at the time. Regarding the wake up call, again I have to apologize and can only offer as an explanation that we have just recently changed to a new computer system and our IT service company has been correcting issues we have had with the wake up call phone interface. As a valued guest I understand that this issue should not have caused a less than perfect guest experience during your recent stay. I am sure that if you decided to give us a second chance you would find that we truly are guest focused and very friendly and accommodating. I would be happy to personally take care of all your future lodging needs if you would call me at the hotel. I would love to have the opportunity to discuss it with you at your convenience. Again I do apologize and hope you will give us a second chance very soon. Mike Riccio Assistant General Manager

"Good location"

5
05/10/2015

Attended a nearby family event and found this hotel was a nice place to rest. Clean ,quiet and convenient with a very nice staff. The free hot breakfast was an added bonus. Nice layout of the building ,had an outdoor pool and gym.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Michael, I can assure you that we enjoyed your visit with us very much. We greatly appreciate all your kind comments about the hotel and our staff. We are very happy that you had a good experience during your recent stay, and that you took time out of your busy stay to write your review. Since each Best Western hotel is independently owned and operated, we are able to provide a more personal experience for our guests, unlike some of the larger corporate hotels. We pride ourselves on being guest focused, making sure that each guest knows how much we appreciate that they choose us for their lodging and how much we value their business, never taking it for granted. We hope you are doing well and really look forward to your next stay with us. Thank you again, Mike Riccio Assistant General Manager Best Western West Deptford Inn

"A good choice"

4
20/09/2015

Although this seemed like an older property, it was in a quiet neighborhood, right off the freeway. The staff was exceptional and made up for the decor. The rooms were definitely clean, comfortable and great for my business stay. The breakfast was fresh and to my satisfaction. It seemed like a safe neighborhood, as well. The pool area seemed nice, but the workout room was very simple. I would definitely stay here again. Make sure to say hello to the staff, because they absolutely brightened my day!

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Hi Lori, Good to hear from you, and thank you for taking the time to post your comments about your stay with us. We are always happy to hear about our guests' experiences. It was nice to have you here and we appreciate your business very much. We know that in today's business world you are exposed to lots of stress during the day, so when you come home to your room, we want you to be relaxed and comfortable. In the morning we like to send you off well fed and ready to face your day. Thank you again and we look forward to having you back soon. Mike Riccio Assistant General Manager

"Made in America festival stay"

5
15/09/2015

Stayed here during the made in America festival(9/5-9/6). Was 20 mins away from the festival and 20 mins away from the mall. Staff was very friendly and check in and check out were east. Free breakfast as well. I would highly recommend this hotel.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Dear Keanie, Wow! What a great weekend that was, and were certainly happy to have you here as part of the Festival. We are happy that you had a good time and enjoyed your stay with us. We hope we can be your go-to hotel for all your lodging needs when you are in our area. We loved having you with us. There are some good concerts upcoming to the Philly area in November and December so come on back - we'll be here for you. Until we see you again, take care and thanks again for your nice comments Mike Riccio Assistant General Manager

"Very nice place."

4
15/09/2015

I really like the people and the quality of service. They made me feel like we were long lost friends. At the same time they give you enough space to enjoy yourself and still not feel like they're looking over your shoulders.

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Just wanted to say thank you so much for your kind words about your recent stay with us. To our staff, you are always more than just a guest. We consider you Family from the second you walk in the door. Here at the Best Western West Deptford Inn we all truly love what we do and remember that HOSPITALITY is what the hotel business is all about. We are locally owned and operated, and that gives us a definite advantage over the big corporate hotels. We understand and appreciate that you could choose any hotel for your lodging needs, so when you choose us, we appreciate that and value it very much. We hope that we get the chance to spend time with you again in the very near future. Thanks again Mike Riccio Assistant General Manager

"#1992"

2
11/09/2015

Okay these are really nice ppl don't get me wrong but this place is in need of a HUGE renovation! The place will remind you of the early nineties! If I were you I'd spend a few extra dollars and upgrade your hotel experience. You will thank me! Just sayin...

bwwestdeptford, Front Office Manager at BEST WESTERN West Deptford Inn, responded to this review
Thank you for post your comments regarding your recent stay at our property. We really enjoyed having you stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 856-848-4111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Mike Riccio Assistant General Manager