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SureStay Plus Hotel by Best Western Susanville, Susanville

2785 Main Street, 96130-4741, Susanville, United States - See on a map
SureStay Plus Hotel by Best Western Susanville - Welcome to the SureStay Plus Hotel by Best Western Susanville! The SureStay Plus Hotel by Best Western Susanville is ideally located in the center of Susanville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in Susanville, California the SureStay Plus Hotel by Best Western Susanville is the highest ranked hotel in Susanville by multiple agencies. All rooms are equipped with DirecTV, and high-speed Internet. Enjoy a complimentary full hot breakfast and a sparkling outdoor pool. Our lobby is open 24 hours.

SureStay Plus

Hotel by Best Western Susanville

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 538 guest reviews
NOTE ISSUED
Excellent
166
Very Good
197
Average
111
Poor
40
Terrible
24
REFER TO NOTICE
Business Business
91
Couples Couples
190
Family Family
145
Friends getaway Friends getaway
32
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Decent hotel"

3
User 29/04/2021

The property is older so the rooms, floors and walkways are a bit creaky. That said the room was clean and the bathroom appeared to have been recently renovated. It was fine for an overnight stay on our way from Las Vegas to Oregon.

"I'm "sure" I'll try a different place next time"

3
Marc J, Henderson, Nevada 20/04/2021

Surestay (along with Surestay Plus) is new and I now know that is a value-based line of motels and I see them as lower on the tier than BW or BW plus. That is the most important thing I can share. The bed was not comfortable and I found myself awake every hour waiting till morning. I find that nothing can make up for a horrible sleep experience and I wished this one was better.They had a nice touch on offering breakfast vouchers for Lumberjack in the same lot.

"REALLY LIKE THIS PLACE"

5
cyndees, Woodburn, Oregon 11/03/2021

We make the trip often from CO to OR. this trip, we landed on this property, and we really liked it. Lots of parking for our rental truck. We travel with our dogs, so having a pet friendly place is a must. this hotel is CLEAN, very well priced and nicely decorated. Everything works. We will stay again.

"Needs work."

1
User 02/03/2021

This is a motel. Blood on the shower curtain..hole in the shower wall. Curtains have been hung many times with large holes in the ceiling. Holes in wall where the bathroom light fixture is. Homeless man sleeping in the pet walking area. Drug deals in the parking lot. It was a good bed but the floor was so dirty I was afraid to walk on it without shoes. My dog would not get off the bed. I feel like I wasted hard earned points on this motel. Go to another.

Jim Malhi, General Manager at SureStay Plus Hotel by Best Western Susanville, responded to this review
Hi wilmot5871. I am very sorry to hear about your experience at our Hotel, we are going to do an investigation into this and figure out how a room like this was rented out to you. We have a very good reputation and will do our very best to ensure that this does not happen again. Hope you can give us another shot in the future and I'll make sure that our team won't let this happen again. Thanks

"Great service, great breakfast"

4
sarahgP9144UR, Stateline, Nevada 02/01/2021

I was very happy with my stay. The front desk staff was helpful. They even provided a full breakfast from the restaurant next door which was more than I expected. The room could have been a little cleaner though. I had to do a wipe down of the fingerprints on the microwave and refrigerator handles.

"Not clean enough"

3
LindaBBB, Angel Fire, New Mexico 02/12/2020

The floor and countertops were not as clean as I woukd expect, particularly during a pandemic. Reception was very nice, room was very quiet, but I was disappointed by the cleanliness. Woukd be hesitant to stay again.

"thank you Susanville"

3
CaptRick69, Susanville, Ca 18/11/2020

It's one of the better places to stay in Susanville. I felt that prices were a bit steep. then you find out that a lot work crews live there......The Lumberjack Resturant has some really good food. great serving sizes.

"Long time customer"

4
Travel75_12, Fremont, California 05/04/2020

I've been staying at this motel for 30+ years (when it was previously the Best Western Trailside Inn). It has easy access to the town, great staff, and a good restaurant next to the parking lot. Won't pick any other place in town.

"WE wouldn't stay here again if it was free!!"

1
mkemmw, Sandy, Oregon 29/03/2020

No cleanliness with the corona virus no hand cleanser or saniwipes for the counter, Room took 5 hours to warm up, lighting over sink and bathroom very poor, non working soap dispensers in the shower & sink. We have stayed here for years as we traveled south for the winter but NEVER again. The desk clerk said management had changed. No breakfast & no compensation. dump!It has truly turned into a dump!

"Very nice for the price"

5
User 02/02/2020

Nothing fancy here, but they have super clean rooms and extremely comfortable beds. I was very happy with everything except for the internet coverage. After I had to finish my work from the lobby they did something to improve it and the third day was fine. So I'm giving it 5 stars for this type of property it was just fine.

"Susanville A."

5
User 16/01/2020

Great place to stay. Friendly and courteous staff! Nice clean remodeled rooms, Fridge microwave coffee machine hair dryer all the stuff you're looking for in a room Warm in the winter and I'm sure cool In the summer months.

"Nice hotel"

4
924ch, Exeter, California 05/01/2020

This Best Western does not have onsite breakfast option. They contract with the restuarant next door which provides a select menu of hot breakfast items, or discount from regular menu. Nice little hotel.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.