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Best Western Hotel Baltic, Sundsvall

4.0/5  - basé sur 145 notations.
Sjogatan 5, 852 34, Sundsvall, Sweden - See map
Best Western Hotel Baltic - Best Western Hotel Baltic The Best Western Hotel Baltic is ideally located in the center of Sundsvall. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western® Hotel Baltic is situated in a beautiful central location in Sundsvall, - close to the harbor, central station (600 meters), shopping, restaurants and the casino. Over the last few years the hotel has undergone careful renovation in keeping with its superb standards and comfort, and appeals to both business travelers and people on the lookout for somewhere special to stay when on holiday. The hotel has a total of 91 hotel rooms and four apartments, a restaurant and a modern hotel gym with a sauna/relax area. The conference facilities date back to the late 19th century. This beautiful room is 250 square meters in area, renovated in 2013 and enjoys views over the harbor. Now its primary function is as a source of inspiration at meetings, conferences, training courses and other get togethers. Welcome to the Best Western Hotel Baltic in Sundsvall.

Best Western

Hotel Baltic

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Hotel advantages

  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 145 guest reviews
NOTE ISSUED
Excellent
41
Very Good
60
Average
35
Poor
7
Terrible
2
REFER TO NOTICE
Business Business
48
Couples Couples
27
Family Family
43
Friends getaway Friends getaway
12
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel "

4
02/09/2018

The room was really nice with double bed. I booked an upgraded single room because I read that there were people complaining about the fact that the single rooms were claustrophobic. The bathroom was really nice. The stuff was very kind. I didn't have breakfast yet but I think that it will be very good. The only minus is that the room has a backyard window so that was not so nice.

"Ok hotel with a tiny bathroom and really bad housekeeping"

3
08/08/2018

We stayed at this hotel for three nights. The room we had was pretty spacious as it was a family room. The bathroom though was tiny to the point I was glad my 194cm tall husband was not with us! He would not have been able to sit on the toilet except from sideways. I almost banged my head in the opposite wall once, and I am only 157cm. Housekeeping was a mess! In a room for four people we only got two mugs. No sugar for our tea and only one milk. Of course nothing to stir with either... The second day they didnt even care to give us new mugs for the tea and coffé we could make in our room, but left the old dirty mugs! Really bad for a hotel that price range! Hotel breakfast was among the fresher and thats why I still give it three stars. Unfortunately I will not return to this hotel next time I visit Sundsvall, which is quite frequently. There are better hotels there around the same price range.

"Excellent"

5
11/07/2018

From arrival to check out the staff provided the best service. The room was small and the bathroom tiny but had all I needed (except a hairdryer). And the bed was so comfty. Plus one of the best breakfasts I have ever had in Sweden. Freshly squeezed juices, creamy scrambled eggs, a lot of fresh fruits, chia pudding and a lot of other yummie things. I would definately recommend this hotel.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for responding, it gives us energy and means a lot to us in our development work. It is a little different shape and size of the rooms when we are in a late 18th century house, nice that you enjoyed the bed as we have just replaced all the beds during renovating of the rooms. Good that you enjoyed our breakfast, the goal is to be on top level so that our guests can get a good start to the day. Thank you for recmmendation and Welcome back to us at Best Western Hotel Baltic!

"Very Nice Hotel"

4
10/06/2018

I arrived at mid night unplanned to the hotel to find nice smiling receptionist who was quick in arranging everything. The room was not that large bu enough to have a comfortable stay. Bed was very comfortable as well with nice clean shower. The internet inside the room was not that good. The breakfast was very good, not that large buffet but high quality almost everything . I really liked the home made juice of (orange juice, pineapple, and mint). It was as perfect as everyday.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for responding, it means a lot to us in our development work. It is a little different shape and size of the rooms when we are in a late 18th century house, nice that you enjoyed the bed as we have just replaced all the beds during renovating of the rooms. The Internet should work well in the room so we'll look it up. Good that you enjoyed our breakfast, the goal is to be on top level so our guests get a good start to the day. Welcome back to us at Hotel Baltic!

"Good quality food and a nice restaurant for a family"

5
03/03/2018

We stayed the night at the hotel and decided to dine in on a freezing Friday night. The food was really great, service kind and understanding (family dining with pree-teens and a five year old is not always a holiday...). We will certainly stay there again and have dinner in the restaurant!

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for responding, it means a lot and gives us energy to keep on doing our development work. Welcome back!

"Yes, this is good value"

4
26/01/2018

If you want a good value hotel in Sundsvall then this is for you. Right now and for most times its 20% cheaper than First hotel Strand but Baltic is at least a star or a star and a half better tuna First Hotel. Good sleep quality and beds, I always sleep okay here. Rooms are bigger than First hotel and better organised. Baltic is calmer and away from the conference hustle and bustle so you get a quieter stay. Prices are reasonable for Sundsvall. Food and breakfast are good and their spa/gym area is clean and nice, my wife was impressed and she doesnt impress easily. I recommend this hotel.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for your feedback, our guest feedback is important for us and useful in our development work. Hope that you have the opportunity to visit us again. Welcome back!

"Great stay"

5
23/01/2018

Nicely located, friendly staff, fresh rooms of adequate size, nice fitness and sauna area, very good breakfast. Walking distance from the city centre and railway station (even at minus 15 centigrade...). It was already dark when I checked in, and still dark when I checked out, so I can't say much about the view.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for your feedback, it is very important for us, we use our guest feedback in our development work. Welcome back!

"Not your Flint Michigan Best Western"

5
24/08/2017

Cool hotel in a old building, the staff was great, put us in the Corp apartment on the top floor for a great price. This room was large and comfortable, others looked very small as we passed them in the hallway. the location was perfect for exploring downtown.

"A stop at Sundsvall"

3
19/08/2017

Luleå was next stop on the way back to Norway. Hotel Baltic was booked via Booking.com using mobile. The service on arrival was absolutely impeccable and the room we received was nice and clean but not of the biggest rooms we have rented during our trip. We ate dinner at the hotel and were very pleased with the food and service from our waiter. Parking right outside the hotel and even free for the next morning. We will be happy to return.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thanks for your feedback, that means a lot to us in our development work. Do you have something special, you think we should improve to reach the highest expectation? Welcome back!

"Great breakfast, nice staff, very good room"

4
22/07/2017

We slept here for one night passing through on our way from the northern parts of Sweden to Skåne. This place can we highly recommend. Our room (two grown-ups and two kids) was very good and beds were comfortable. The only thing missing was a mirror in the room (the bathroom had two, but you might still need one if the bathroom is occupied). Breakfast was g r e a t with everything you can wish for. If we return to Sundsvall which we found to be a very cozy city, we will most likely stay here again.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank you for responding, it means a lot to us in our development. Welcome back!

"Nice BW quality hotel"

4
13/07/2017

On the way to north, we decided to stay in Sundsvall overnight. So happy we did! City is so nice and close to sea. Best Western is my favorite choice for hotel when travelling and this time my expectations were exceeded. This hotel must have had a renovation lately, because lobby, restaurant and rooms look nice and modern. Almost fell to sleep in the cozy library at the lobby. Bed was new and comfortable; I slept like a baby. Breakfast was super; all you could wish and my favorite; Nutella pancakes :). There's a separate corner for gluten free food (see pics). One star is missing because of parking. Available only is paid parking in a lot (mostly full) or surrounding streets. After all I warmly recommend this hotel

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Many thanks for your respond, this certainley gives us energy to keep on with our development and renovation of our nice hotel. We hope that you have the opportunity to visit us again. Welcome back!

"Very good hotel in Sundsvall"

5
11/12/2016

Very good clean and spacious hotel in sundsvall. The rooms have high speed internet - it works great if you need to work online. They have a big breakfast buffe with everything you can think of and it's well cooked. We've tried some other hotels in Sundsvall but always pick Baltic if they have free rooms.

Susanne W, Manager at Best Western Hotel Baltic, responded to this review
Thank you for your feedback! It gives us the energy to continue our development. Welcome back!

"Pleasant discovery"

5
26/06/2016

If you enjoy Gin, this is the place to go with over 20 choices and an experienced mix of Botanicals to match the Gin plus choice of premium tonics. Dinner was also excellent, with a glass of wine recommended with each course.

Susanne W, Manager at Best Western Hotel Baltic, responded to this review
Thank you for your feedback! Hope you have the opportunity to visit us again. A warm welcome back!

"Decent hotel, close to city center"

4
21/03/2016

5th or 6th time I'm staying here. The staff is very friendly and the rooms are nice. Good beds and a good shower. The breakfast buffet is extensive and of high quality. Although close to the center the rooms are very quiet. Really recommended to stay here.

"Good value single room, restaurant disappointing"

4
02/12/2015

We booked two economy single rooms and got upgraded on arrival. Rooms were smallish but perfectly pleasant and extremely good value. Dinner in the restaurant was disappointing - a menu devised by someone who doesn't really like food I would say. But, there are plenty of restaurants nearby and breakfast was fine. We needed to be near the station for a morning train so the location was good. I'd happily stay here again.

Susanne W, General Manager at Best Western Hotel Baltic, responded to this review
Thank You for responding, we work on a new menu and our service. Hope you can visit us again and can see a difference. Welcome back!

"A Hobbit-sized bedroom"

3
09/11/2015

Stayed one night on a stopover travelling north. The reception and dining room staff were pleasant and helpful. The really poky bedroom on the 3rd floor was comfortable and faced the public car park so at least we could keep an eye on our car once the really thick fog had lifted, although I got the impression that lovely Sundsvall isn't a crime hot spot. The only complaint would be that the bathroom was in dire need of modernising. The breakfast had everything you could wish to choose, and very tasty too. The library area was restful and cosy.

Susanne W, Hotelldirektör at Best Western Hotel Baltic, responded to this review
Tack för er återkoppling, det är viktigt för oss i vår utveckling. Hoppas ni har möjlighet att besöka oss igen, våra badrum renoveras till stor del under 2016. Varmt välkomna åter!

"Reasonable hotel with very good location."

3
01/08/2015

We got a great room for our family (2 adults, one 12-year old and one 7-year old) with sufficient space. Lack of refrigerator was negative. Very slow elevator. Very good breakfast. The superb location of the hotel weighs up for the cons of no free parking.

Susanne W, Hotelldirektör at Best Western Hotel Baltic, responded to this review
Thank you for taking the time to give us a review! Your feedback is very important for us. We are very pleased that you enjoyed your stay and our breakfast buffet. Welcome back!

"Good service and easy to find"

4
13/07/2015

The hotel is situated near the harbor and close to main roads, and therefore easy to find. A good sized parking area just outside the hotel (free parking from Saturday evening and all Sunday). if you come by motorcycle, they offer a looked courtyard at the hotel).The service from the staff at the reception was very good. We got a lot of help and information without even asking for it. They have a small selection of beer, water, snacks and toiletries in the reception. The room had the best bed in the whole world, and the room had a fairly good size for two people, and some view to the harbor. The hotel is located near a road, and some traffic noise could be heard in the evening, but we slept through it. The airsystem is good, so you can sleep with the window locked if necessary. The bathroom was warm and modern, and even had a little shelf in the shower to put your shampoo etc on, which you don't find in many hotels. The hotel has a restaurant which offers dinner in the afternoon/evening. The hotel had gotten full score from us, if it wasn't for the breakfast. Perhaps it's summertime and a lot of young untrained girls are working there, so it might not be this way normally. They ran out of a lot of stuff, and it never came more of it, and clearing the table ourselves isn't what you expect to do at a hotel.

Susanne W, Hotelldirektör at Best Western Hotel Baltic, responded to this review
Tack för er återkoppling, Det är vårt viktigaste arbetsredskap i vår strävan att utvecklas och förbättras. Hoppas att vi få möta er som gäster hos oss snart igen. Varmt välkomna åter!

"Reasonable enough, good breakfast, ventilation could be better"

3
29/03/2015

Stayed for a short business trip during February 2015. This is a building with some history which makes a change from a bland modern hotel. I got a room high up in the roof which was clean and pleasant enough if a bit on the small and sparse side. The bathroom was dated, but clean and serviceable so nothing to complain about. However I noticed that the ventilation in the room was below average for Sweden (where it's usually given a lot of consideration) so it was a bit stuffy. Additionally, although air conditioning is not required in February, I noticed it didn't have it and I suspect it could be a bit stifling up there in the roof on a hot summer day. A very good Scandinavian breakfast buffet was included which I can't fault as it had a wide selection of good food. The staff were all friendly and helpful and the reception has a small selection of snacks/toiletries etc. to buy.

Katarina E, Informationsansvarig at BEST WESTERN Hotel Baltic, responded to this review
Thank you for taking the time to give us a review! Like you said this is a building with some history which sometimes makes it a little difficult with the air-conditioning, only a few of our rooms have air-condition. Next time you visit us, please ask for a room with air-condition or a room further down in the building, and you will not have the same problem. Thank you for your kind words about our staff and we are very pleased that you enjoyed our breakfast buffet. Welcome back!

"Awesome breakfast"

5
28/02/2015

Small room, tiny and probably overpriced compared to any other hotel, just based on size. But breakfast was great as was the complimentary dinner if you joined the BW club. Small TV and the floorboards in the adjacent room creaked so loud I though whoever walking around was in my room. That said, same occupant banged the wall when I turned on the TV so there you go …

Katarina E, Informationsansvarig at BEST WESTERN Hotel Baltic, responded to this review
Thank you so much for taking the time to give us a review of our hotel. We are very happy that you appreciated our breakfast buffet and our free dinner for Best Western Rewards members. However we would like to appologize that you found the room noicy. Please let us know that you prefer a quiet room next time you decide to make a reservation and we will try to make your stay even better. We hope to see you again in the future!

"Nothing to complain about"

5
21/02/2015

This is a nice, reasonably priced place situated in a cozy old building, but it was recently renovated and some of it is brand new. Because of this, the position of some of the rooms is a bit unconventional, but it's not a problem at all, since the staff is helpful and they'll let you know how to find your room. The interior is nice, clean and nearly as cozy as the building itself, albeit decorated in a lot more contemporary manner. Our room was quiet and comfortable, so I wouldn't worry about quality of sleep. There's plenty of room to park if you're traveling by car and the hotel is very easy to find. When it comes to breakfast, there's a lot of variety and all I tried was delicious. I would definitely stay here again, especially considering the price. Great value for money.

Katarina E, Informationsansvarig at BEST WESTERN Hotel Baltic, responded to this review
Thank you very much for your great review of our hotel! We are very pleased to hear that you enjoyed your stay and found it to be value for money. Warm welcome back!