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Best Western Hotel Royal Star, Stockholm

4.0/5  - basé sur 167 notations.
Massvagen 1, 125 30, Stockholm, Sweden - See map

Best Western Royal Star in Älvsjo is located a 10 minutes drive by car or train from Stockholm City Center. The bright and airy hotel have 103 spacious and tastefully decorated rooms, well suited for both conference guests as well as families with children. Our conference facilities are modern and can accommodate up to 90 participants in the biggest room. We also offer sauna, solarium and one of the biggest hotel fitness center in Stockholm. We offer free parking outside the hotel for our guests.

Best Western

Hotel Royal Star

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 167 guest reviews
NOTE ISSUED
Excellent
40
Very Good
75
Average
34
Poor
15
Terrible
3
REFER TO NOTICE
Business Business
64
Couples Couples
29
Family Family
49
Friends getaway Friends getaway
9
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Barely a 3 star hotel"

3
09/07/2018

It's near a railway station and very close to Stockholmasmassan but I see no other positives. It's an old property with minimum amenities (no safe in the rooms, no Klinex in the restroom, old-looking hallways and rooms, etc). Had I know this, I would have stayed at a more modern/upscale hotel.

"Ideal for Congress Hall, lovely staff"

5
16/06/2018

This is an excellent business hotel 2 minutes walk away from the Stockholm Congress Hall, which is exactly what I needed. Rooms are very comfortable and staff extremely friendly and helpful. Breakfast is great, and there is a lovely bar. An excellent selection of food is served till 11 PM if you need a meal, and is of excellent quality (steak was superb!). Sandwiches and snacks are very conveniently sold in Reception too. I would not choose this necessarily for a tourist visit to Stockholm, although the railway station with frequent trains to Stockholm Central Station is round the corner, so would be a very reasonable choice.

"Rip Off in Stockholm"

1
15/06/2018

As a visitor, it's shocking that there is no consumer protection in Sweden, due to the lack of regulations in Hotel and Taxi business. Apparently hotels and taxis are not regulated so they can charge you as high a fee as they want! I am here for a major conference and the price per night is 2500 Kr per night ($310 US dollars) at the Best Western Royal Star. This is outrageous considering the normal price is $90 USD per night. This is not even a 3-star hotel, it's old and everything looks old and out-dated. Because of the tens of thousands of conference attendees in town, the hotels more than tripled the price just like that!! Wow. Even more unbelievable, this is a "group rate" negotiated by the conference organizers. Else where in the world, a group rate is usually lower or at least not higher than the normal price. But here in Stockholm it's just not the case. How shocking. I was also ripped off by the taxi driver from the airport since, again, they can charge you whatever they want legally. I did not pay attention and obviously got in one of those "independent" drivers and was charged more than twice the fare from airport to hotel. All of this really left a very bad impression about Stockholm. For a EU county where everything is so regulated, how on earth can this be allowed to happen? So consumers be aware, don't be ripped off as I was.

"Good Hotel"

4
30/03/2018

We were on an extended weekend in our own car. This hotel is located just off the main road and the railway, so easy to get to. Free parking. Polite and accommodating staff. The rooms are reasonably large and with a balcony, as well as nice and clean, however, the beds are a bit soft. Breakfast for everyone tastes and incl in the Price. The price level is average and a hotel that is recommended if you can do a little transport to City (8-10 min)

"Nice place"

4
10/02/2018

It's quite nice hotel for familly. We spent a weekend in Stokholm living there. They have very tasty breakfast and pleasent staff. The hotel is clean but some refurbishment would be a good idea because according to my opinion the last one had been done many years ago.

"Good hotel if you need to be close to Stockholmmesse"

4
02/12/2017

BW Royal Star would have been the perfect hotel if the temperature in the room would have been higher. December, 2 degrees outside, still too cold inside. But the look is friendly, the rooms well equipped, the breakfast complete, the staff very friendly. It is close to community train which drives you right downtown.

"Plain Jane stranded in the middle of nowhere"

2
17/09/2017

A 3 star hotel at best, no matter what they claim. Near a railway station but that is all. The staff in the breakfast room struggle to cope. Be smart and stay elsewhere. We find no reason to recommend this tired, dowdy property.

"Perfect for families"

5
06/09/2017

This hotel is perfect for families. Parking is free, rooms are large and modern and the breakfast is great. Hotel is quiet and clean and the staff is helpful. My only complaint is that I ordered a room with air-conditioning and on check in, it was not available. Pity.

"Perfect for family's and travellers with a car "

5
19/08/2017

We came as a family of 5 . The hotel is located just near the train station (5 min walking) . From the station you can go to the city centre (15 min.. ) or to Arlanda Air port. The breakfast is great (got everything) . The staff is very nice and helpful. Rooms are clean and quite. Recommended!!

"Good location, clean rooms, average service"

3
23/07/2017

This hotel is very close to the Train station as such very convenient to get into the city and back. We had booked two rooms. Rooms were good with basic room amenities and clean. The only down side of this place is the front office staff. They need more training in customer service. We did not have a good experience with the front office staff. we had sough advice for airport/ferry transfer and we recieved very poor advice. I was told of a minimum charge for a taxi to the ferry and had to pay double . (i was informed that the hotel has a special arrangement with a taxi company for a fixed rate). Nothing like this happened and I payed double. It is a pity for such a good hotel to be spoilt by poorly trained staff.

"Excelent Stay"

5
28/06/2017

this hotel is an excellent choice. service is very good, breakfast as well. we had a big room and it was very clean. this hotel has free parking places and is located near a tube, so you can be very fast in the city.

"2 rooms required for 4 people"

4
27/06/2017

This hotel was clean and the beds were quite comfortable. We booked a room with two full sized beds for us and our two kids but at check in they required us to get a 2nd room. Our kids are 16 & 20. But it was annoying. Great breakfast buffet. Seems to be typical of what we found in Sweden.

"Tip top hotel just 300 meters far away from the international fair building"

5
16/05/2017

This hipster hotel is in a great location. There is a grocery store across the street and a train station behind it. It takes 10 minutes to the city centre! The staff is friendly more the cleaning ladies!!! If you have a car, the hotel is located next to the freeway. Super special breakfast is served every morning even gluten free!!! I loved the avocados with the sofa a-rosen! The sauna is also good if you are tired after a busy fair-trade day! The price was also a nice surprise! They also have a cozy area for the people who eat at the bar...

"A very pleasant stay"

4
01/05/2017

A very good hotel with a very helpful staff. Especially the night receptionist with the short hair (I do not remember her name) is very professional! A very clean and nice room and a wonderful bathroom! A very good breakfast! I strongly recommend it!

"Business trip to sweden"

4
19/02/2017

We stayed at the best western Royal Star Hotel, whilst we was working overseas from the UK. We was greeted by lovely polite staff who informed us thet we was too early for check in so took it upon them selves to find us a room which had been cleaned already and let us check in a room earlier. We had one twin room and a double room both rooms where to a high standard of cleanliness and very comfortable beds. We never had a chance to eat dinner in the hotel resteraunt as we was working that evening but we came back just in time to grab a couple of pints served by the friendly bar staff. After a beautiful night sleep we then got up had breakfast in the resteraunt area which is a typical buffet self service type breakfast which wasnt bad at all it filled a gap and got us set for our day in stockholm. Upon check out the staff at reception allowed us to keep our baggage in a locked room whilst we explored the city. Overall lovely staff Lovey service Lovely stay

"Almost Great"

4
13/02/2017

It was my first time in Best Western Hotel company and I am really happy general. First receipts were really pleasant and know very well English. Downstairs is a huge gym. Rooms are not too small and smart. Breakfast is delicious and variable. And two disadvantages are that hotel is near highway and there is nothing to see around the hotel. Second is that during my breakfast employees started to taking everything from table even if I still eat. I know that It was a little bit after breakfast time but it not look so nice for me.

"Has a gym and sauna"

4
08/02/2017

The hotel is a short walk from the train station and convention centre. The rooms are clean, modern and comfortable. The internet works as diesel the gym and sauna. Good beaktas buffert. It's a few hundred metre walk to restaurants

"Ideal and comfortable"

3
17/10/2016

After a bad experience at the hotel I had originally booked for my stay in Stockholm I moved to the Best Western and was not disappointed. Clean, spacious and cosy with accomodating and friendly staff and great breakfast spread. Located right next to the station got a short commute into the city. Would visit again.

"Great location"

4
05/09/2016

We stayed 2 nights and used the train to get in and out of Stockholm as the station is only a 5 minute walk from the hotel. The hotel staff are helpful and informative. The room was clean and comfortable. There was a good variety of foods for breakfast and the meal we had in the restaurant was very good. The only downside was that our room on the 5th floor was next to the lift so we had noise from 6am to 11pm. Don't go for room 500 as it is next to the lift.

"Hipster"

5
16/08/2016

This hipster hotel is in a great location. There is a grocery store across the street and a train station behind it. The staff are very friendly. If you have a car, the hotel is located next to the freeway. Continental breakfast is served every morning. They also have a cozy area for the people who eat at the bar in the evenings.

"Sweden"

4
25/07/2016

The rooms are clean . Breakfast is good . Parking good. Near by a supermarket. The stuff are kind and helpful . Location comfortable . We anjoyed it very much . The room are big enough . The closet is too small .

"Nice hotell, great rooms."

4
24/07/2016

Spent one night with the family, everybody enjoyed the breakfast. Great preassure in the shower. The bathrooms are modern and nice, and the beds are wide and comfortable. As a "homebase" for sightseeing in Stockholm it is a bit far from downtown, but perfect for a "pitstop".

"Goodn hotel, close to train with many amenities"

5
23/07/2016

Nice rooms for family Good restaurant Playroom for children Big restaurant Friendly staff Free wifi 24/7 bakery Free parking Shoe polish Haeter and AC in rooms Hair dryer in rooms Kettel iron/press Laundry

"Good alternative out of the city."

3
19/07/2016

Easy to find, WiFi works well and parking was offered for free for entire stay. Short walk to the rail station to go into Stockholm. Staff very helpful and friendly. Room was cold, no matter the selection of the temperature it was always blowing ice cold air - had to turn it off. Bar closed very early in the evening so it was not possible to get an evening drink. Found dried blood stains on one of the pillows.

"Perfect Alternative Hotel Close to Stockholm"

5
17/07/2016

It was our second time in Stockholm and this time around, we got our money's worth in our hotel. It's three station away in Commuter Train from Stockholm Central but it's almost half the price. The room is huge and the hotel is very kids friendly, they even have a huge kids play area. As much as we love staying in the heart of Stockholm, the value for money in staying in Best Western Royal Star is way too worth it to pass. The hotel complies with all the Best Western brand requirements - good location, easy check in/ check out, great breakfast, good room, free strong WIFI connection, minimalist design. This hotel has the cleanest bed sheet and blanket I've seen in a Best Western hotel, in and out of Europe - that's staying a lot as our family loves Best Western.

"don't stay at this hotel"

1
09/07/2016

don't stay at this hotel. bad section of Stockholm, drug addicts and criminals all around the hotel. hotel security is a joke, a drug addict broke into my room and stole my briefcase, computer and credit cards. don't stay here, not worth it, stay at a hotel with better security elsewhere in Stockholm.

"Excellent"

5
21/06/2016

Absolutely perfect hotel with all facilities,the staff were kind and helpful to all customers. The hotel is so close to congress center as well. The room was clean and the bed was comfortable. And there was a delicious breakfast

"Clean and comfortable"

4
04/04/2016

+ I have stayed three nights with my wife and little daughter. The rooms was clean and comfortable especially for the family. % The breakfast was not fresh and not warm enough unfortunately:-( .. kind staff.

"Comfortable and clean"

4
31/03/2016

Stayed there for a family visit nearby. The rooms are large and comfortable, very clean. Quite neighborhhod and free parking. Breakfast buffet had a great variety and tasty. Front office staff very friendly

"Located at the doorstep at Stockholmsmassan"

3
18/02/2016

Perfect for visits to trade shows at Stockholmsmassan. A bit dated, but rooms are large and beds are good. Quiet location, and a decent restaurant. Hotel bar is OK. Good selection at breakfast buffet. Overground parking available.

"Relang hotel"

3
14/10/2015

Stayed here for an exhibition in the conference center, just across from the hotel, very convenient for exhibition and rail station. Rooms were average and comfortable enough. Bathroom good size. Staff friendly, helpful. Breakfast was fine, No tea making facilities in rooms, but you can get a drink from the restaurant machine when you want.

"Relaxing, Comfortable & Nice Staff"

4
08/10/2015

We booked the Family room, which has a large double (King size- 2 twin size beds) and bunk beds. We all slept well. Nice large bathroom. The shower/tub combo had a set water temperature, so no hot baths; just warm showers, kids can't scald themselves. The shower didn't have a curtain, but a half glass wall. This did little to keep the water in and the cold out. There was a nice desk, coffee pot, table & chairs. Wi-Fi varied. Only 2 useable outlets....room needs more. TV was okay. Wetbar was in the closet & too small to use as a fridge (except baby food?). This room was very comfortable to lounge in at night; everyone had their own space. We enjoyed the resturant. Dinner has a small selection, but we tried the Fish & Chips, Swedish Meatballs, Venison Stew, Greek Salad, Caesar Salad, Hamburgers and found them all to be very good.....much better than any other hotel food we have tried. I had the Caesar Salad twice, as it was loaded with bacon, and I found the combination addictive. The breakfast buffet has a large European selection of meats, cheeses, breads, croissants and beverages. The other side has eggs, bacon, fruit, yogurt, cereals, seeds, nuts, etc. I found it to be a very healthy selection. The server recommended an excellent Gluten free bread for me, that was the best I have ever had. I would definitely come back, and we have already extended our stay. The front desk was knowledgeable, helpful and went out of their way, to look something up on the internet for us. If I could take a hot bath, it might get a 5.

"Undecided"

3
15/09/2015

We were a family of four on vacation. The hotel itself looks quite dated outside and in the lobby/breakfast room, but the bedrooms are quite modern. We had a room with bunk beds for the children. It was large and spacious although there was a bit of a stale smell that we couldn't figure out where it came from. The bathroom was spacious and tidy. There is a Nespresso machine, but only 2 capsules offered, maybe an extra couple in case you fancy another coffee. The breakfast was ok. I would prefer that meats and cheeses be in some sort of covered container. The pancakes were from a packet, not freshly made and the use of a communal jar of Nutella doesn't make for a pretty sight. Same goes for butter, jams and yoghurt. Individual servings would be more hygenic. The coffee from the machine was awful, which considering there are Nespresso machines in the room was disappointing. And the orange juice if you can call it that, was just like water. The location to the city centre is quite good, 4 stops on the train and the station is very close to the hotel. The area is quiet and beside an events centre. Would I stay again, maybe on a room only basis.

"Excellent Choice!"

4
06/08/2015

Great breakfast. excellent clean and newly modeled room! very friendly staff and helpful. would definitely recommend and go again, if no issue with taking a train for 11 minutes to center. price was also great.

"very good hotel."

4
31/07/2015

Nice hotel just 1 block away, 5 min walk, from hotel to the station of alvsjo which brings you in 10 min. In the center of stockholm. Free parking place in front of the hotel. Free coffee and tea from the restaurant. Free wifi. Nice breakfast. Good beds. We recommended everyone who want to go to stockholm. Not to expensive. We had a 3-Night special booked at their site. Willy's supermarket at the other side of the road.

"Average quality for a reasonable price"

3
20/05/2015

This hotel is a reasonable choice if you need a place to stay for a night for low price. The room was simple and clean and had all we needed. Since there is a big supermarket across the road and the hotel kitchen is open until 10pm, we were not really bothered that there were no restaurants nearby.