The Eccleston Hotel, BW Signature Collection, St Helens

A bit pricey but a nice environment with friendly, helpful staff and the food was nice. There were a couple of items not available but other options were offered instead. Would return for the lunch menu.

We visited St Helens for the 50th birthday party of a friend nearby. After a long journey from Cornwall, we arrived at The Eccleston Arms to a warm welcome from very friendly staff. We were so delighted with our beautiful, enormous room - what a lovely surprise! A beautifully decorated, clean room, with a huge television! After a very comfortable night, we enjoyed a proper full English breakfast. Really good quality ingredients, perfectly cooked. We were later told that the sausages are made by a local butcher to the Eccleston's own special recipe - really delicious, and set us up for our journey back to Cornwall. All members of the team at The Eccleston were really friendly and welcoming. A proper pub, with excellent customer service, great food and lovely accommodation. Thank you very much indeed!

Eccleston Arms, Owner at The Eccleston Arms, responded to this review
Thank you for your lovely review it is great to hear that you had a perfect visit we hope to see you again soon

Stayed in this lovely little hotel/pub stayed in suit 10 which I must say was beautifully decorated , went to Elton John concert can back late ,went to take a shower but unfortunately the water was freezing cold no room phone .so my husband went down to a young lady that was on the desk and told her , she said she was goi g to phone her manager , came back to room and got into bed ,at 12.45 a knock at the door by the same lady wanting to come in our room and test the water . At this point my husband was not very happy and said no I now how to turn a tap on and she left. Next morning went to take a shower and again it was still freezing. Went for breakfast,which was lovely , told the young man which was on duty he didn't now anything about it , he was very apologetic and took our numbers and email . It is now 1week later and still not even had a phone call or email from manager . We booked through Booking.com they have spoken to us and reported it , but still nothing .

Eccleston Arms, Owner at The Eccleston Arms, responded to this review
I am so sorry for the problem with the hot water I think there was also a misunderstanding regarding someone getting back to you It was agreed that you would get a refund which went through booking .com, unfortunately they failed to notify you and there was a delay on their behalf We hope this hasn!t put you off staying with us again

Location, Great Accommodation, Great Food, But Most of All Management, Anne and Kate, and all the Staff. The Hotel is a very friendly place to Stay, wether it's for weeks, a week, a weekend, a night, or just eating in the Restaurant or a drink in the Bar all the staff just make you feel Welcome.

What a find. So glad I stopped here. Lovely room. It was a good size and all the amenities was first rate. Food was excellent, beautifully cooked. Great sleep. Felt refreshed and ready for my long work day.

AMAZING GLUTEN FREE FISH & CHIPS!! Lovely meal at the Eccleston Arms, delicious food and great service. Can't recall better GF fish and chips. Wife's hake, new potato and spinach stack was really good too. Restaurant manager was so attentive and made sure my meal was spot on - not gluten free by choice and that makes a difference. I'll be back very soon!!

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for your great review,I am so pleased you enjoyed your meals We do try our very best to cater for all our customers We hope to see you soon

What a wonderful hotel! The room was immaculate, the service was second to none! Nothing was too much hassle for the staff & they were very attentive and polite. The food is delicious & great value for money! The bar is cosy and very welcoming, a great environment to unwind! There were posters for great up & coming entertainment too, good variety! I will definitely book this hotel again :)

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for taking the time to do a review I am so pleased that you enjoyed yourselves

Very impressed. 15 of us at the last minute as another venue ket us down. Staff very accommodating and friendly. Food excellent. All had varying dishes and everyone pleased with their choice. The prawn sizzler was delicious as was the chocolate brownie with ice cream.

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for taking the time to do a review I am so pleased that you enjoyed yourselves It is not good when you are let down, but hopefully your visit to us made your night

Food was delicious and there was plenty of it, there is a variety of drinks to choose from including cocktails. Our server was very friendly and helpful and she kept on checking if we needed drinks. Would definitely recommend and will be going back!

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for taking the time to do a review I am so pleased that you enjoyed yourselves

We needed a room at the last minute, what a find! We had been here for pub drinks in the past with friends but had no idea it's now also a boutique hotel. Absolutely loved the room, everything has been thought of, from amazing toiletries to the tissue box holder! The staff were friendly and welcoming, even though the pub was busy when we arrived to check in. We didn't eat in but other people's food looked great. We will definitely stay again next time we're in St Helens.

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
We are so pleased that you loved your stay with us, thank you for your lovely review we hope you return soon

Great service, lovely food. Very warm welcome.More than enough drinks to choose from. Sex o the beach was very nice.....Will definitely be back and recovered to friends. Thankyou eccleston arms for a lovely afternoon xxx

Bottomless brunch was delicious, perfect selection of drinks, food was 5 star and staff/service excellent! Table reserved, ready and waiting! Can not recommend enough! Oh and the facilities and decor lovely!!! Looking forward to next time!

We have stayed at The Eccleston Arms quite a few times when visiting St Helens, and it has never disappointed, this visit being no exception. Big, comfortable bed, clean good quality linens and sparkling bathroom. Very quiet, with no traffic or bar noise. Our trip was made extra special by the lovely Claire, who looked after us at breakfast, so a special thanks to her, we really appreciated all her efforts. Highly recommended.

When for breakfast this morning, lovely hot food well presented and friendly staff including the chef Ste, great menu plenty to choose from, lovely clean room to eat in, great breakfast for the price.

Me my mum and sister-in-law visited for bottomless brunch. The service and food was outstanding. Annie was so helpful, kept coming over to ask us if we wanted drinks. I mentioned I don't eat meat and she got me my own vegetarian platter. Annie went above and beyond and made my sister-in-laws birthday brunch so special. Can't recommend this place enough. Definitely worth a visit :)

Booked the Bottomeless brunch in the Eccleston arms and was not disappointed. Great choice of cocktails and drinks. Food was lovely aswell. Anne's service was great kept us topped up throughout out with drinks will definitely be coming back.

Me and my partner went for a meal first we was stuck against a radiator that was roasting hot and asked to be moved as was only half full and after saying 3 or 4 times it's far to hot here was was moved .then ordered fish and chips for myself the batter was quick tasteless and the peas were dry like been under heat lamp .my partner had fish pie which came with half a carrot and a few bean shoots I think they was For the price it's very over priced and I don't mind paying for a good meal of its worth it .I had not bee. Here for a few years and won't be returning again . Drinks are very expencive also for where it is also I though

We had a lovely overnight stay at The Eccleston Arms. The room was spacious & clean. The staff were extremely helpful & the Breakfast was really nice fresh, tasty & served by a lovely efficient friendly lady. We would highly recommend this hotel when visiting Liverpool.

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for taking the time to leave a review We are so pleased that you enjoyed your stay and hope to see you again soon

We have been today for the bottomless brunch as it was recommended to us on our last visit. The staff are always amazing friendly and your always well looked after we always enjoy our visits here Mikey and his team have been amazing today and made our day really enjoyable :-) I would highly recommend a visit at one of our favourite places to visit.

Had a fab time with my best friends at our bottomless brunch. The staff were amazing especially Mikey who was very attentive and looked after us this afternoon. The food was delicious and we also had desert which didn't disappoint

Clean, tidy and modern! Friendly staff and lovely breakfast ☺ Room was a decent size and a comfy bed! Slightly noisy in the evening but that was to be expected being over a restaurant and on a busy road. Good location, only about 30 minutes from the centre of Liverpool and within walking distance from 2 train stations. Shower could have been slightly bigger but other than that, really enjoyed our stay. Thank you ☺

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for you lovely review, I am so pleased you enjoyed your stay I hope you return soon

great place to stay in the heart of St Helens wonderful staff especially Clare, who looked after us so well at breakfast food was very good and the service was the best. Great stay would defo stay there again. thank you

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you Maddy for your lovely review,I will pass on your comments to the staff. We are so pleased that you enjoyed your stay and hope to see you soon

I have stayed in hundreds of hotels all over the world and this genuinely was one of my best experiences ever, the food, the staff, the attention to maintenance was so high, not one tile cracked or wall paper ripped the place is spotless not once in my entire stay was any staff member on their personal mobile phones ever throughout my stay which shown full dedication to the job and the hotel even the house keeping noticed i was drinking more tea & gave me additional milk without even asking so many small things which made my experience better i can't give this hotel and staff enough praise.

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you Adam for your wonderful review I am so pleased that the staff looked after you so well I will pass on your comments and we hope to see you again soon

We stayed here for my daughters 2nd birthday for bed and breakfast. We had read the reviews before booking and were so glad the place could accommodate us. We arrived and checked in, my partner used the toilets and said they had CCTV inside the communal area but not overlooking the cubicle, can only assume they had had problems in the past. The room was nice and cosy, enough for us. The staff had supplied us with a small camping bed for our daughter and it was set out nicely. Unfortunately when using the bathroom there was a lot of black hairs around the shower tray and sink. It was as though the bathroom had been cleaned but then somebody had shaved their head in there. There was a slight smell of drains too but that seemed to go away. The shower cubicle was tiny, my partner couldn't shower as he couldn't fit in there comfortably. Im 5ft 5 slim build and found it very claustrophobic. Aside from the gross hair the room was fine. The room was situated at the front of the pub overlooking the main road, which is VERY busy!! The road noise wasn't too bad during the night and didn't keep us awake, what did was the swarm of cackling witches that appeared to be stood under our window. I understand staying in a pub you may expect a few drunken idiots but this was a Thursday evening and seemed to go on forever. The bed was quite clearly 2 singles pushed together, not a double as stated. It was rather uncomfortable so neither of us got any sleep. The restaurant seemed nice and staff were quite attentive. We ordered 2 main meals and a kids meal. Our orders arrived but my daughters didn't. I asked the waiter and he said he would check for us. After 10 minutes it finally arrived and there was no admission that they had clearly forgotten about her meal! By the time hers arrived ours had gone cold. I ordered the gammon which was nice, however missing the onion rings as stated on the menu. I unfortunately hadn't realised until later on in the evening otherwise I would have mentioned it. My partner ordered the salt and pepper chicken which he said was OK but nothing special. The staff did allow us to bring a cake through for our daughter with lit candles and supplied us with plates and cutlery which we took back to our room to enjoy. The price of the overall meal was average. The breakfast the next day was awful!! We both had cooked breakfasts. The sausages seemed to have been warmed up so were hard and chewy, inedible in fact. And the mushrooms had garlic butter on?!?! I love mushrooms with garlic butter but certainly NOT on a breakfast. Overall our stay was ok but we won't be staying again!

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you Claire for taking the time to write your review I am sorry that you had a few issues during your stay all of which have been rectified We take all comments very seriously and all departments have been dealt with as we expect our guests to have nothing but 5 star quality If you would like to discuss this further please contact me on 01744 881881

Omg black pudding scotch egg…!!!! I'm a chef , from Lancashire !!! My god that starter was tasty and cooked perfectly ! Loved the twist on it . Been coming for years but that was divine !! Well done guys and gals (I hope ) The big jug of cream with dessert was drunk nearly too . Lovely night . Thank you .

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you so much for the amazing review the scotch egg has been a very popular dish I will pass your comments on to the chef We hope to see you again soon

The room was amazing. Clean and very big. It was super modern and exceeded our expectations however was very disappointed on our arrival. Manager/owner was unfriendly and despite checking in over an hour after check in time our room still wasn't ready. Was offered a drink while we waited which we thought should have been complimentary but wasn't then no one came to notify us when it was ready. Customer service skills could definitely do with improvement.

Anne Patterson, General Manager at The Eccleston Arms, responded to this review
Thank you for taking the time to write your review I very pleased that you enjoyed your stay and our hotel exceeded your expectations. I am sorry that you were not greeted in our usual manner this has been taken on board and dealt with We hope you will visit again soon

Was in St Helens overnight and too the opportunity to stay and catch up with family members who live nearby. Upon arrival I was warmly greeted and from that moment on every staff member I encountered was friendly and super efficient, I ate dinner in the bar and breakfast the following day in the dining room and both were delicious, good value and catered for my vegetarian diet. I had drinks in the bar in the evening and this is a pub that is obviously popular with the locals, there was entertainment in the late evening and a great atmosphere. My room was spotlessly clean and the bed very comfortable, although a little warm for my liking. The location is perfect for town, has good links and parking was free and plentiful. The next time I am in the area , I will undoubtedly stay here again as it was so good, thank you

A great find. Evening meal was 5* restaurant quality - one of the best steaks I've had in a long time. Room was nicely appointed - boutique style and very nice (shower too small if I'm being picky). Breakfast - excellent again, properly cooked to order and a decent size cup of coffee. Great value too. Would stay again - in fact have already booked for another stay in a few weeks.

We had a lovely evening and night here last weekend. A wonderful welcome from the staff, and were shown up to a lovely quiet room with en-suite. The decor and style was modern luxury and the bed incredibly comfortable. The dinner menu was really extensive, making it super hard to choose from an array of tempting dishes! Very generous portions and reasonably priced for what we chose. I wouldn't hesitate to recommend this place, and the location is handy for getting into the city centre, as well as getting to the M6. Liz and David.

The Eccleston Arms is an absolute gem of a hotel, the rooms are Boutique style and immaculately clean. From the outside you can't appreciate what a beautiful Place this is but step inside and it's fantastic, the decor has some nods to Art Deco but with its own styling , well laid out from the inside with formal and relaxed seating areas. Plus lovely outside courtyard area . The food is fantastic, I have had an evening meal, breakfast and lunch here and all meals were great. Then there is the staff you simply couldn't ask for nicer , nothing is a problem from the minute you walk in. Clare even got me a cuppa and has my bags taken up to the room for me. My team at work now stay there all the time it's so nice. Well worth a visit for a stay or meal.

Rooms were comfortable, dinner and breakfast good. Jade was servicing on the bar, restaurant and reception - very friendly and helpful. Service was great, menus had plenty of choice for dinner and breakfast. Nice atmosphere, good food and rooms were comfortable.

First visit for some time but food was reassuringly good and was prepared and served at a good pace. Our party of six which included a strict vegetarian were all pleased with their menu choices and we were well looked after by our excellent server Amie

Visited for dinner on 29th July 2021. We had the USA platter to share. The sweet potato fries were over cooked, as were the chicken goujons. The onion rings didnt have much batter on them. The chicken wings were okay and the child's pizza was nice. We waited for quite a while before the food arrived too. To be fair Amie, the waitress asked twice how the food was but I don't like causing a fuss so told her the food was okay.

I came in with my partner passing through at Helen's . It's been my second time at this restaurant and to my great pleasure I had annalise serving our table. We had a small issue with seating which Annalise went out of her way to resolve ! She could not have been any more attentive to the table if she tried and did everything she could to make our meal special . Thankyou so much. even though we don't live in the area we will be making sure each time we pass through we will return . Thankyou .

A lovely, well appointed hotel with friendly staff. Breakfast is good, the restaurant is excellent and the service cannot be faulted. We have stayed here twice in 3 years, the standard is kept high, the rooms are well appointed. We were lucky enough to be upgraded to Suite 10 which is the loft of the less used section of the restaurant, huge. Quiet enough at night once the diners have gone home. We stayed the night of the England-Ukraine Euro 2020(1) match, lively enough but no real disruption. Breakfast and dinner both very good. Well worth a visit.

We ate here on Friday evening, I must say the service was good & we enjoyed the food but what let the whole thing down was the house wines they had to offer......the Manager & staff were very accommodating in allowing me to sample the wines but quite frankly they were all very poor to say the least & not wanting to spend £25+ on a bottle of wine which by then I had lost all faith in the wine buyer, I was at somewhat of a loss, having ordered the fillet steak I just wanted a half decent glass of house red with my meal !!! Come on Eccleston Arms this isn't rocket science get your act together........Thanks again to the Manager who saved the evening.

From entering The Eccelston Arms we were warmly greeted by Amy she looked after us / she was polite & friendly throughout our stay It was spotless & their was plenty of room between tables The meal & service was amazing & we'll definitely be back ASAP

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear R5735OEmarym Thank you for your recent visit and 5-star review. I am pleased you enjoyed your time with us and found the meal and service amazing. I will pass your comments onto Amy and all the staff, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Eccleston Arms

Ann had a deserved night off, but boy, did we notice. Disorganisation galore! And we weren't the only ones to complain. The low point of the night was while the people in our section were eating, a card machine was shoved under their nose, and were asked to settle their bills. This, apparently, was necessary because, "People were leaving without paying and the losses were being redeemed from the staffs tips." As a result, the waitress forgot our order for food and we had to confirm our order with another member of staff. Which delayed the whole process. To top it off, we asked for one of our regular cocktails, which arrived, frankly, as a glass of sludge.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear stevej937 Thank you for your visit and please accept my apologies the issues you incurred during your visit. We have this morning put in place a major staff improvement in customer service training scheme, which is compulsory for all members of staff. We do hope you will return so you can experience the first-class service and food we are renown for. Once again please accept my apologies and we look forward to welcoming you back very soon. thank you once again. Kind Regards The Eccleston Arms

I visited here for lunch. I have to have a gluten free diet and the menu was annotated and our waiter understood the issues. Food was lovely and well presented. The restaurant was spotless. Our waiter Carl was polite, helpful and personable. A very positive experience.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear twinm2015 Thank you for your recent visit and 5-star review, I am pleased you enjoyed your food and time with us, I will certainly pass your comments onto Carl, thank you. We look forward to welcoming you back very soon, thank you once again. Kind Regards The Eccleston Arms

Our trip to the eccelston arms was very pleasant and welcoming. Our service was very fast and polite! Fantastic, mouth watering food was served and a great experience for all! Our waitress was Amie and she looked after us in the best way possible!!

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear hollycP99200N Thank you for your recent visit and 5-star review. I am pleased you enjoyed your time with us and found the food fantastic and mouthwatering. I will pass your comments onto Amie and all the staff, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Eccleston Arms

Arrived to the Eccleston arms as I had been recommended to attend by a friend. Waited 45 minutes for starters to arrive and then an additional 90 minutes for the main course, once arrived it was burnt to a crisp and inedible, the chicken was covered in curry sauce to try and hide that it was black. Manager did apologise but I feel this needs to be addressed further.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear xL0ux Thank you for your recent visit. Please accept my sincere apologies over the issues you experienced. Unfortunately, we were extremely busy and all I can do is apologize for this, I do wish something had of been mentioned before the manager was spoken to at the end of your meal, this giving us chance to rectify the issue immediately before you had actually finished your meal. I would like to invite you back so you can experience the first-class food and service we are renown for. Thank you once again and we look forward to welcoming you back again. Kind Regards The Eccleston Arms

Amie was our waitress for the evening and what a delight she was! She was extremely friendly and shared the specials, which had us sold instantly! She was very attentive and made sure that we had our drinks topped up too. We will definitely be visiting again soon !

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear 791kirstenl Thank you for you visit and 5-star review. I am pleased you enjoyed your time with us. I will pass your comments onto all the Amie, thank you. We look forward to welcoming you back again very soon. Kind regards The Eccleston Arms

I came here for lunch with my daughter a few weeks back. From the moment we walked in we were looked after. Staff are friendly and attentive but not overly so. The food was absolutely amazing and has now become a firm favourite and we've become regulars. A special thank you to Carl for your excellent service, and for looking after us despite my daughters picky preferences.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear Mumstheword84 Thank you for your visit and 5-star review, I am pleased you both enjoyed your food and I wlll certaily pass your comments onto Carl, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

I frequent to this pub alot and most times a lady called Amy serves me, always a very cheereful welcome and anything we need is never too much trouble for her, thankyou to Amy for always looking after us

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear Jamescardwell04 Thank you for your returning visit and support, I am pleased you enjoy you time with us and I will pass your comments onto Amy, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

Would highly recommend going to The Eccleston Arms for food and drinks , amazing service by Annalise and Lewis who couldn't do enough to make sure i was happy food was amazing and cooked to perfection ..I would highly recommend The Pink smash cocktail made by lewis . All the staff are very welcoming and friendly

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear 163kerryannw Thank you for your recent visit and high recommendation, I am pleased you enjoyed your visit and found the food amazing, I will certainly pass your comments onto Annalise and Lewis, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

We stayed here to visit the area in general and visit family. Our room was big, very comfortable and very well serviced by the housekeeping team. Breakfast was excellent with plenty of choice and flexibility within the menu. The chef presented the food in an attractive appetising manner. All the staff we met were keen to ensure our comfort and enjoyment. I would definitely recommend the hotel.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear L9294EBpatc Thank you for choosing us to visit family in the area. I am pleased you found the room comfortable and well serviced and thank you for the recommendation. I will pass your comments onto the chef about the breakfast and all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

Came with family for our first meal out, was very busy. food was really good, any minor problems we had were dealt with quickly. Cocktails nice, Sophie was a really helpful and friendly member of staff.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear Carl P Thank you for joining us with your family, I am pleased you enjoyed the cocktails and food, we look forward to welcoming you back again very soon. I will pass your comments onto Sophie, thank you. Kind Regards The Eccleston Arms

Such a nice atmosphere and I was served by a lovely woman called Katie who accommodated very well for our wheelchair. She checked if we were alright send food was very quick. Soo nice to get out after lockdown and such a nice welcome

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear K91620X Thank you for your 5-star review, I am pleased you enjoyed the atmosphere, and I will certainly pass you comment onto Katie, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

Me and my friend came for a meal for his birthday, we were served by katie who couldn't do enough for us the food was lovely and served quite quickly would definitely recommend and I will be returning again.

My local pub/restaurant and happy to say back to its best. Young lady called Amie looking after us and polite with excellent manners. Refreshing to see someone going above and beyond. Food and drink excellent. A1!!!

Katie was an excellent host, she was very friendly and welcoming, exactly what you need in a host. I would also like to thank the very friendly staff in particular “bandana” Amy, she made our night, also she has great fashion sense. Thank you for an enjoyable night as always Jonny

What's happened to this place ??? Been a few times before when working in the area, we were seated by a very polite lady who apologised countless times regarding how some of the people were acting in the seated area, drunks, swearing, glasses getting knocked over and broken, she kindly asked people to respect other customers only to be swore at herself, this place used to be a gem of a place to visit, great food, nice staff, now it seems to be ran by idiots who are clueless how to run a place, we saw at least 3 family's get up and leave before we chucked the towel in and left, I asked to speak to the manager only to be told he was busy, will I becoming back here again ? ? Not with the current way it's ran we won't, see my previous review on this bar then you may understand how shocked we were, no longer a place to take a family

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear WB1712 Thank you for returning to us and please accept our sincere apologises over any issues you incurred, we have after reading your review put further regulations into place to stop this happening, we are a family establishment and do hope you will return to us very soon. The Manager was extremely busy at the time with other customers and does forward his own apologises and did try to find once he had sorted them. Once he was aware of the issue he did ask the other customers to leave the premises. Once again please accept our sincere apologises and we look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

Truly dreadful,hopelessly underprepared to do business post lockdown. 10 minutes waiting to be seated plus a further 30 minute wait for our first drink, then a further 40 minute wait for food that is barely average. As for value? £10 for a club sandwich. I understand that the hospitality industry has suffered massively because of the pandemic but ripping off punters after a long absence is not the answer. We could have complained but we had a feeling this would have taken another 30 minutes of our one day off. So we'll vote with our feet and never go there again.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear robpayne73 Thank you for your recent visit and please accept my sincere apologies over the wait in service, I have checked with the staff on duty at the time of your visit and we were extremely busy, unfortunately if all our tables are already full then guests will have to wait for a table, also the staff member did explain that due to tables being full there was a slight wait on our food service. I can confirm that we have not amended any prices on our menus. I do wish you had mentioned something during your visit then we would have had the opportunity to rectify the issue immediately, also one of the managers would have been able to discuss the current restrictions we have had to put in place due to government guidelines. I do hope you will return, and we will be able to offer you our normal high standard of food and service. Once again please accept my apologies and we look forward to welcoming you again, thank you once again. Kind Regards The Eccleston Arms

Five of us had dinner here last night 18th Dec ( booked under the name of McKane) we were looked after by Jade who was fabulous , very efficient and also very funny and witty , she made our night , Oh and the food was fabulous as well

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear Johnruffell Thank you for your visit and 5 star review, I am pleased the 5 of you all enjoyed the fabulous food. I will pass your kind comments onto Jade, thank you. We look forward to welcoming you all back very soon. Kind Regards The Eccleston Arms

Visited the Eccleston Arms last Sunday afternoon (13 Dec)Had a lovely afternoon. Venue was compliant with all COVID measures and was very well organised. Food was fabulous, ordered the traditional Christmas lunch and the Seabass. Service was outstanding from the lovely Jade star waitress x

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear ahascragh Thank you for your visit, I am pleased you enjoyed your Sunday afternoon with us and found the food fabulous. I will pass on your comments to Jade and all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Eccleston Arms

Well after our night out at the eccleston arms I am totally In Favour of a lockdown. Before I felt gutted for the food and drink industry but after what I have seen tonight I am appalled. We wanted to watch the match but knew we couldn't have a drink without a meal. From the same household wearing our masks and socially distancing we spend over £72 on food and a few beers whilst surrounding by tables of piss heads with tables full of drinks and no food. The same people back and forward to the bar with no masks despite a sign saying “no bar service”. When the football was over the Steve Prescott sports bar next door emptied out with lots of young people obviously not from the same households, very few wearing masks with no social distancing. As a health care professional trying to adhere to the rules I think what's the point.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear LyndaL191, Firstly thankyou for taking the time to leave us your review. I am sure you can imagine feedback is essential during this up and down period that we are all dealing with. I am sure you can imagine being a health professional how hard it can be at times to push and reiterate the roles and responsibilities required by the incoming public in all venues. We have put many restrictions in place like the one you mentioned, "no bar service" with visual aids starting at the front door and throughout the venue to try and implement the safest possible surroundings for both guests and staff. I am sorry to hear you felt you were surrounded by "piss heads", but I am going to have to disagree as everyone in our restaurant has to have a meal to drink. That being said this is the reason we have glass screens in-between our tables to separate each household as required by the most recent government guidelines. All that being said, I do hope after this second lockdown we can all go back to enjoying some sort of normality in the bars and restaurants and we would love for you to come back a second time for a much better experience. Kind Regards, The Eccleston Arms Team

Such a shame to write a review like this as we had really looked forward to eating here. We waited 1hour and 20mins for our food and then it wasn't even very nice. I felt it was also overpriced too. The staff were ok and the decor is nice but we would never go back here.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Afternoon O4371DUgemmag, Thankyou for taking the time to write us a review, feedback is vital for us in the current climate. I am sorry to hear that you felt the food that you waited for wasn't what you expected. We have had nothing but good feedback on the food recently, I will pass your comments onto chef and we will endeavour to rectify this. I would like to mention that there are fewer chefs in the kitchen at the moment due to the COVID guidelines, which can cause slightly longer wait times for fresh food. We hope that you do come back and give us another chance to provide that excellent service and food that so many enjoy. Kind Regards, Ross Walker

Never had a bad meal prior to tonight .. the complaint we heard from others was that they waited too long for their meals. The food that came out tonight was terrible.. it was sent back and still came back out bad . I fear something has changed and not for the better .. even the starters were sub standard ... will leave this place alone for a while..

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Afternoon paulmF5233PJ, Thankyou for taking the time to leave us your feedback. Whilst the food you received that night was not up to standard, and for that I apologise. We are constantly working to keep consistency at a high level at The Eccleston Arms, but as I'm sure you can imagine the recent disruption to the industry has caused a few "hick-ups" here and there, how ever we do wish to resolve these as quickly as possible. I would like to invite you back to give us another opportunity to show you the exceptional food & service you have received previously to this night. Kind Regards, Ross Walker

Me and my partner stayed here last night. We booked the hotel on the morning as we needed somewhere to stay on the way home to break the journey down. The hotel offered £125 for a king suite, with dinner included and breakfast. We were absolutely over the moon with the deal and didn't know what to expect as we thought £125 for all of that was not enough! To top it all off the hotel itself is amazing. The room was extremely clean (10/10) and it has everything which we required. The rooms are spacious, modern and the beds are really comfortable. To top it all off the food is delicious. We had a starter, main and dessert. You get £20 off each for your meal. The £125 deal is amazing and definitely worth it- I am surprised they don't charge more to be honest. The staff are so accommodating and pleasant. Thank you so much for such a lovely stay, it completely exceeded our expectations and the deal which you offer is by far an amazing deal. We will definitely love to return to this hotel at some point. Thanks again, Lauren x

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Morning Laurrendixon978, Firstly, thankyou for taking the time to leave us such a great review. The DBB offer for £125 was used by so many of our guests because of its great value and we are so pleased that you felt it was great value for money. How ever it is really important to back the great deal up with great food, so to read that you thought the "food is delicious" really does mean so much! With the current COVID situation we find ourselves in, sanitary conditions and clean surrounds are of paramount importance, your comment of "The room was extremely clean (10/10) and it has everything which we required" really will bring confidence to future guests. We hope you choose to stay with us again soon! Kind Regards, Ross Walker

Had a great experience from start to finish! Food was lovely (pie was delish!) and staff were very warm and welcoming. Highly recommend. There is also a lovely little area out back to enjoy a drink. Will be returning!

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Morning rebeccajl2019, The outside courtyard areas are a little hide-away that lots of guest love to use, both Hotel & Restaurant, it is a place where friends and family can sit and enjoy a little bit of seclusion, whilst in comfort and with the attention of our team, we aim to provide a relaxed and friendly service. "Pie was delish!" - Chef's home made pies really are going down well, he will be so pleased to hear your comments. Thankyou for taking the time to leave us a review and we really do hope to see you again, in less uncertain times! Kind Regards, Ross Walker

Had an amazing experience. Originally went out for a Nando's but was too busy haha. Drove around and luckily found this place. Everyone is so lovely especially a young man called Alfie who has given me and my partner a 5* service. Everyone from the drink makers to chefs are amazing and you won't be disappointed.

Had a lovely meal tonight at the Eccy Arms,The food was good ,Large Fillet steak for me and a large Pizza for the wife and the Service we received from Katy L and Charlotte was truly 10/10 ,Looking forward to our next visit .

My sister-in-law and I had lunch here on Tuesday 11th August 20, we were served by Katie L, who was great and provided excellent customer service. The food was great and the atmosphere was very comfortable and friendly. We will certainly be back soon! Thank you Katie L

Amazing hotel with extremely happy and helpful staff. Dinner was first class and our server Dean was thoroughly knowledgeable and helpful. He recommended the specials to us and the duck and the seabass were to die for.

Ordered two takeaway roasts £20, what a mess they turned out to be. Nothing was hot and just a couple of things was warm within five minutes of picking up, black roasties, hard peas, rubber stuffing,rock hard undercooked parsnip, and god knows what that beef was couldnt even cut it nermind chew it sorry but won't be going back that's for sure. Ps dog doesn't want it either a disgrace!

Last minute booking to extend our weekend away. Booked as was a great price, advertised as a suite and quite close to Knowsley Safari Park. As the title says, it was a lovely sized room, with king size bed, a sitting area and a large TV. However, it was not a suite... by definition a suite requires at least a separated seating area not in the same area as the sleeping one. The room was tastefully decorated and clean with good toiletries supplied, in large containers for multiple uses. Three large towels also supplied along with a shower cap and the usual tea and coffee. Although at the front on a busy road, once the windows were closed there no noise issues. Didn't have breakfast so can't advise on that. We would definitely recommend but just be aware that they don't actually do suites.

This was our first meal out since the dreaded Covid started. It was absolutely beautiful. Restaurant perfectly equipped hygiene wise. No detail spared! Staff were all lovely, couldn't do enough. Food was gorgeous, Halloumi Salad and Sea Bass I would highly recommend. Thank you for a lovely afternoon, which was really needed and long over due.

On Saturday we had an amazing Afternoon Tea delivered by staff from the Eccleston Arms. It was magnificent, Loads of sandwiches packed with lovely fillings, eclairs, macaron, 2 huge slices of the lightest fluffiest most delicious Victoria sandwich cake, a jelly and 2 lovely scones with jam and clotted cream. Topped off with a bottle of prosecco. We were in absolute heaven. There was so much delicious food. Delivered to our door, what more could we wish for. Everything was super fresh. It was so easy to organise, just picked up the phone ordered and paid and that was it. Thank you tto all the hard working staff

Ordered afternoon tea as a surprise treat for friends' wedding anniversary. I asked for an early delivery time, so I could arrange everything in our garden and be socially distanced , The weather was great, the food arrived early and it was all delish. Plenty of it , fresh and wine too. Thank you Eccleston Arms

We had an amazing afternoon celebrating a baby reveal with friends and family. The service was excellent and they were over apologetic about a small mix up with meals....but was a non issue. Over 30 people were fed well and food was beautiful. Felt very home made and the chips were amazing. Very reasonably priced and we will definitely be back. Will highly recommend.

EccyArms, General Manager at The Eccleston Arms, responded to this review
Dear Marie S, Thank you for your excellent review, We really appreciate you taking the time to leave us a review as it helps business like us to grow. I will also be passing on your lovely review throughout our team and i hope you will return to us again soon! Kind Regards, Eccleston Arms Bar and Grill