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The Eccleston Hotel, BW Signature Collection, St Helens

156 Prescot Road, WA10 3TU, St Helens, Great Britain - Voir sur une carte
The Eccleston Hotel, BW Signature Collection est idéalement situé dans le centre de St Helens. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

L'Eccleston Hotel, BW Signature Collection est le lieu de séjour idéal à St Helens. Que vous soyez en voyage d'affaires ou d'agrément, pour un petit déjeuner, un déjeuner, un dîner ou un séjour d'une nuit, notre équipe prévenante s’occupe de vous. Vous souhaitez dîner dans notre restaurant élégant, savourer un cocktail dans notre joli bar-salon, regarder un match et prendre un verre au Steve Prescott Lounge ou séjourner dans l'une de nos chambres luxueusement aménagées ? Le magnifique Eccleston Hotel, BW Signature Collection répond à tous vos besoins.

BW Signature Collection

The Eccleston Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
Basé sur l'avis de 140 voyageurs
Note attribuée
Excellent
89
Très bon
19
Moyen
15
Médiocre
7
Horrible
10
CONSULTEZ LES AVIS POUR
En couple En couple
48
En famille En famille
39
Escapade entre amis Escapade entre amis
23
Professionnel Professionnel
14
Voyage solo Voyage solo
5
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Appalled "

1
LyndaL191, Prescot, United Kingdom 03/11/2020

Well after our night out at the eccleston arms I am totally In Favour of a lockdown. Before I felt gutted for the food and drink industry but after what I have seen tonight I am appalled. We wanted to watch the match but knew we couldn't have a drink without a meal. From the same household wearing our masks and socially distancing we spend over £72 on food and a few beers whilst surrounding by tables of piss heads with tables full of drinks and no food. The same people back and forward to the bar with no masks despite a sign saying “no bar service”. When the football was over the Steve Prescott sports bar next door emptied out with lots of young people obviously not from the same households, very few wearing masks with no social distancing. As a health care professional trying to adhere to the rules I think what's the point.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Dear LyndaL191, Firstly thankyou for taking the time to leave us your review. I am sure you can imagine feedback is essential during this up and down period that we are all dealing with. I am sure you can imagine being a health professional how hard it can be at times to push and reiterate the roles and responsibilities required by the incoming public in all venues. We have put many restrictions in place like the one you mentioned, "no bar service" with visual aids starting at the front door and throughout the venue to try and implement the safest possible surroundings for both guests and staff. I am sorry to hear you felt you were surrounded by "piss heads", but I am going to have to disagree as everyone in our restaurant has to have a meal to drink. That being said this is the reason we have glass screens in-between our tables to separate each household as required by the most recent government guidelines. All that being said, I do hope after this second lockdown we can all go back to enjoying some sort of normality in the bars and restaurants and we would love for you to come back a second time for a much better experience. Kind Regards, The Eccleston Arms Team

"Long wait"

1
User 30/10/2020

Such a shame to write a review like this as we had really looked forward to eating here. We waited 1hour and 20mins for our food and then it wasn't even very nice. I felt it was also overpriced too. The staff were ok and the decor is nice but we would never go back here.

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Afternoon O4371DUgemmag, Thankyou for taking the time to write us a review, feedback is vital for us in the current climate. I am sorry to hear that you felt the food that you waited for wasn't what you expected. We have had nothing but good feedback on the food recently, I will pass your comments onto chef and we will endeavour to rectify this. I would like to mention that there are fewer chefs in the kitchen at the moment due to the COVID guidelines, which can cause slightly longer wait times for fresh food. We hope that you do come back and give us another chance to provide that excellent service and food that so many enjoy. Kind Regards, Ross Walker

"Disappointed"

1
User 11/10/2020

Never had a bad meal prior to tonight .. the complaint we heard from others was that they waited too long for their meals. The food that came out tonight was terrible.. it was sent back and still came back out bad . I fear something has changed and not for the better .. even the starters were sub standard ... will leave this place alone for a while..

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Afternoon paulmF5233PJ, Thankyou for taking the time to leave us your feedback. Whilst the food you received that night was not up to standard, and for that I apologise. We are constantly working to keep consistency at a high level at The Eccleston Arms, but as I'm sure you can imagine the recent disruption to the industry has caused a few "hick-ups" here and there, how ever we do wish to resolve these as quickly as possible. I would like to invite you back to give us another opportunity to show you the exceptional food & service you have received previously to this night. Kind Regards, Ross Walker

"Lovely stay "

5
Laurrendixon978, Durham, United Kingdom 26/09/2020

Me and my partner stayed here last night. We booked the hotel on the morning as we needed somewhere to stay on the way home to break the journey down. The hotel offered £125 for a king suite, with dinner included and breakfast. We were absolutely over the moon with the deal and didn't know what to expect as we thought £125 for all of that was not enough! To top it all off the hotel itself is amazing. The room was extremely clean (10/10) and it has everything which we required. The rooms are spacious, modern and the beds are really comfortable. To top it all off the food is delicious. We had a starter, main and dessert. You get £20 off each for your meal. The £125 deal is amazing and definitely worth it- I am surprised they don't charge more to be honest. The staff are so accommodating and pleasant. Thank you so much for such a lovely stay, it completely exceeded our expectations and the deal which you offer is by far an amazing deal. We will definitely love to return to this hotel at some point. Thanks again, Lauren x

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Morning Laurrendixon978, Firstly, thankyou for taking the time to leave us such a great review. The DBB offer for £125 was used by so many of our guests because of its great value and we are so pleased that you felt it was great value for money. How ever it is really important to back the great deal up with great food, so to read that you thought the "food is delicious" really does mean so much! With the current COVID situation we find ourselves in, sanitary conditions and clean surrounds are of paramount importance, your comment of "The room was extremely clean (10/10) and it has everything which we required" really will bring confidence to future guests. We hope you choose to stay with us again soon! Kind Regards, Ross Walker

"Never disappoints"

5
User 15/09/2020

Had a great experience from start to finish! Food was lovely (pie was delish!) and staff were very warm and welcoming. Highly recommend. There is also a lovely little area out back to enjoy a drink. Will be returning!

Kelsie Buck, Other at The Eccleston Arms, responded to this review
Good Morning rebeccajl2019, The outside courtyard areas are a little hide-away that lots of guest love to use, both Hotel & Restaurant, it is a place where friends and family can sit and enjoy a little bit of seclusion, whilst in comfort and with the attention of our team, we aim to provide a relaxed and friendly service. "Pie was delish!" - Chef's home made pies really are going down well, he will be so pleased to hear your comments. Thankyou for taking the time to leave us a review and we really do hope to see you again, in less uncertain times! Kind Regards, Ross Walker

"Best meal I have had since moving to Merseyside."

5
User 28/08/2020

Had an amazing experience. Originally went out for a Nando's but was too busy haha. Drove around and luckily found this place. Everyone is so lovely especially a young man called Alfie who has given me and my partner a 5* service. Everyone from the drink makers to chefs are amazing and you won't be disappointed.

"Excellent Service"

5
bigles2017, Liverpool, United Kingdom 26/08/2020

Had a lovely meal tonight at the Eccy Arms,The food was good ,Large Fillet steak for me and a large Pizza for the wife and the Service we received from Katy L and Charlotte was truly 10/10 ,Looking forward to our next visit .

"Eat out to Help out lunch"

5
PJGorman, St Helens, United Kingdom 15/08/2020

My sister-in-law and I had lunch here on Tuesday 11th August 20, we were served by Katie L, who was great and provided excellent customer service. The food was great and the atmosphere was very comfortable and friendly. We will certainly be back soon! Thank you Katie L

"Amazing Find"

5
Ndbrierley66, United Kingdom 14/08/2020

Amazing hotel with extremely happy and helpful staff. Dinner was first class and our server Dean was thoroughly knowledgeable and helpful. He recommended the specials to us and the duck and the seabass were to die for.

"Takeaway Service"

1
User 26/07/2020

Ordered two takeaway roasts £20, what a mess they turned out to be. Nothing was hot and just a couple of things was warm within five minutes of picking up, black roasties, hard peas, rubber stuffing,rock hard undercooked parsnip, and god knows what that beef was couldnt even cut it nermind chew it sorry but won't be going back that's for sure. Ps dog doesn't want it either a disgrace!

"Lovely big room but it's not a suite..."

4
615anitah, Scunthorpe, United Kingdom 13/07/2020

Last minute booking to extend our weekend away. Booked as was a great price, advertised as a suite and quite close to Knowsley Safari Park. As the title says, it was a lovely sized room, with king size bed, a sitting area and a large TV. However, it was not a suite... by definition a suite requires at least a separated seating area not in the same area as the sleeping one. The room was tastefully decorated and clean with good toiletries supplied, in large containers for multiple uses. Three large towels also supplied along with a shower cap and the usual tea and coffee. Although at the front on a busy road, once the windows were closed there no noise issues. Didn't have breakfast so can't advise on that. We would definitely recommend but just be aware that they don't actually do suites.

"Beautiful meal, amazing service in testing times"

5
rebeccacotham, Liverpool, United Kingdom 04/07/2020

This was our first meal out since the dreaded Covid started. It was absolutely beautiful. Restaurant perfectly equipped hygiene wise. No detail spared! Staff were all lovely, couldn't do enough. Food was gorgeous, Halloumi Salad and Sea Bass I would highly recommend. Thank you for a lovely afternoon, which was really needed and long over due.

"Fab-u-lous"

5
carolwH1419WA, Liverpool, United Kingdom 29/06/2020

On Saturday we had an amazing Afternoon Tea delivered by staff from the Eccleston Arms. It was magnificent, Loads of sandwiches packed with lovely fillings, eclairs, macaron, 2 huge slices of the lightest fluffiest most delicious Victoria sandwich cake, a jelly and 2 lovely scones with jam and clotted cream. Topped off with a bottle of prosecco. We were in absolute heaven. There was so much delicious food. Delivered to our door, what more could we wish for. Everything was super fresh. It was so easy to organise, just picked up the phone ordered and paid and that was it. Thank you tto all the hard working staff

"Excellent home delivered afternoon tea."

5
313margaretc, Wigan, United Kingdom 15/06/2020

Ordered afternoon tea as a surprise treat for friends' wedding anniversary. I asked for an early delivery time, so I could arrange everything in our garden and be socially distanced , The weather was great, the food arrived early and it was all delish. Plenty of it , fresh and wine too. Thank you Eccleston Arms

"Owen Baby Reveal"

5
Marie S, Maghull, United Kingdom 16/02/2020

We had an amazing afternoon celebrating a baby reveal with friends and family. The service was excellent and they were over apologetic about a small mix up with meals....but was a non issue. Over 30 people were fed well and food was beautiful. Felt very home made and the chips were amazing. Very reasonably priced and we will definitely be back. Will highly recommend.

EccyArms, General Manager at The Eccleston Arms, responded to this review
Dear Marie S, Thank you for your excellent review, We really appreciate you taking the time to leave us a review as it helps business like us to grow. I will also be passing on your lovely review throughout our team and i hope you will return to us again soon! Kind Regards, Eccleston Arms Bar and Grill

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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