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Best Western Plus Hotel Sparta Trail Lodge, Sparta

4.5/5  - basé sur 286 notations.
4445 Theater Road, 54656-5410, Sparta, United States - See map

There's something for everyone at this Sparta, WI hotel, close to bicycling trails, winter sports, festivals and closest to the Fort McCoy Army Base. The Best Western Plus Sparta Trail Lodge is an ideal destination for the business and leisure traveler alike. Sparta and the surrounding areas are the outdoor lover's dream. Known as the Bicycling Capital of America, Sparta is a hub for four state biking trails spanning more than 100 miles. In the winter months, guests can enjoy skiing at the nearby Whitetail Ski Area and 265 miles of snowmobiling trails throughout Monroe County. This Sparta hotel is also close to bowling tournaments, hiking, golfing, hunting and fishing, as well as seasonal festivals like the Butterfest, Cranberry Festival and Octoberfest. And, of course, what visit to Sparta is complete without seeing the world's largest bike? Corporate travelers appreciate that this Sparta hotel is close to local businesses, such as Matthews® Solocam®, Century Foods International and McPherson Guitars. We are also the closest hotel to Fort McCoy Army Base, located just two miles away. And if you are looking for a meeting and event facility in Sparta, the Best Western Plus Sparta Trail Lodge offers a conference room perfect for corporate meetings or smaller events. This Wisconsin Best Western hotel offers amenities that make our guests feel right at home, including TV's in the guest bathrooms. We offer well-appointed standard guest rooms, business suites and kitchenette suites, all featuring cable satellite TV, a microwave and refrigerator. Our guests start their day with a complimentary full breakfast, and have the option of enjoying dinner and drinks at our on-site restaurant, Brewski's Pub & Grill. For family-friendly fun, take advantage of our three pools, including a kiddie pool with alligator slide, and hot tub. To create an unforgettable trip to Sparta, Wisconsin, contact the friendly staff at the Best Western Plus Sparta Trail Lodge today! Pool slide is closed for renovations. We apologize for the inconvenience.

Best Western Plus

Hotel Sparta Trail Lodge

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 287 guest reviews
NOTE ISSUED
Excellent
174
Very Good
76
Average
23
Poor
9
Terrible
5
REFER TO NOTICE
Business Business
59
Couples Couples
65
Family Family
115
Friends getaway Friends getaway
33
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"On the way to Mt.Rushmore !!!"

5
13/09/2018

We were driving from east going to west, stop here in midway to get some rest. Very nice best western hotel with updated rooms(Common area carpet looks old). My husband thought, this is the best service, we ever received in hotel. When we arrived front desk was so exited to host us. Best western indeed.

BethanyS1012, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review! It was our pleasure to have you stay with us. I hope you will come back after our renovations and let us know what you think. The common area carpet is one of the first things we will be changing. I am so happy to hear that you received good service. We are under new ownership, and as part of new management, we are trying to instill the attitude that we treat our guests like family while they are here with us. I remember you very well and was very happy to have you join our family! We truly appreciate your business and can't wait to see you again.

"Excellent hotel!"

5
07/09/2018

This is a very nice hotel. The building is very nice inside and out. Our room was very nice, clean and comfortable. The staff was very pleasant and efficient. The cleaning staff was very thorough and detailed in their duties. The bed was excellent and very comfortable. The Internet is very fast and easy to use. My wife said the breakfast was good and had a good amount of choices. All in all, a very nice experience! The Manager, Mr. Patel handled an issue with their business center and it works great now! Very much appreciated!

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review! I am glad that everything was up to your standards. We are under new ownership, and as part of new management we are trying to instill the attitude that we treat our guests like family while they are here with us. I hope that is the experience that you had. We know that we are very lucky to have Mr. Patel here with us. He is definitely an asset., I am glad that your wife enjoyed our breakfast and that our housekeeping staff did a good job taking care of your room. We will be starting renovations soon, so I hope you will come back and let us know what you think. We truly appreciate your business and can't wait to see you again!

"Trip"

5
05/09/2018

The place was very clean and the rates were reasonable. The staff were friendly and the breakfast was great. We didn't have time to use the pool or the fitness room but they looked very nice and well kept up. Definitely will stay here again if in the areal

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! We are under new ownership, and as part of new management we are trying to instill the attitude that we treat our guests like family while they are here with us. I hope that is the experience that you had. I am glad that you enjoyed our breakfast and sorry you didn't have time to enjoy our pool or fitness room. We will be starting renovations soon, so you will have to come back and let us know what you think of the changes. We truly appreciate your business and look forward to seeing you again.

"Gets the job done..."

4
03/09/2018

The rooms are clean but dimly lit. In our room at least the bed and TV were at one end, a couch and sitting chair were in a dark middle section arranged to stare at a blank wall (clearly set up for a tv but without one), and the bathroom was at the other end. I didn't try the pool but it looked nice enough. The workout area looked surprisingly well stocked. Overall, pretty standard side of highway hotel. The attached restaurant had pretty good pizza.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks for the great review! We are under new ownership, and as part of new management, I assure you that your opinion is very valuable to us and we will use it to guide us in our renovations. I hope you will come back and let us know what you think of the changes we make. We truly appreciate your business and hope you will come again soon.

"Breakfast buffet had something for everyone!"

5
28/08/2018

The hotel was very guest friendly. Easy check-in; large and clean rooms, a bar and grill right on sight, a pool with not only a hot tub and regular pool, but also a baby pool for toddlers. The breakfast buffet had more selection of foods and condiments than any we have seen. Great place to stay!!!

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! We are under new ownership, and as part of new management, we are trying to instill the attitude that we treat our guests like family while they are here with us. I am so happy to hear that you enjoyed our pool area and our breakfast! We will be starting renovations soon, so I hope you will come back and let us know what you think. We truly appreciate your business and hope you will come back again soon.

"Glad we stayed there."

4
13/08/2018

The weekend we choose was a very busy weekend at the Best Western Plus. Easy check in, good service when needed, clean and quiet facility. Breakfast bar was continually checked and refilled as needed.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for your kind review! We were very busy, so I am glad to hear that it didn't hinder our service. It is also good to hear that breakfast was attended to well. We are under new ownership and management and will be giving the hotel a major face lift, so I hope you will come back and see the changes that we make. We are also very open to any suggestions you may have on how we could bring your rating up to a 5 on your next visit. We sincerely appreciate your business and hope you will come back and stay with us again.

"clean and comfy"

5
06/08/2018

hotel is very clean,rooms were big,bed was soft, hot breakfast had good selection and the pub & grill had really good food. easy to get off 90.staff was friendly .pool is huge with kids little water slide. just felt at being home.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review! It makes me so happy to hear it made you feel like you were at home. As part of new management, and with new owners, we are trying to instill the attitude that we treat our guests like family while they are here with us. I am glad that your kids loved the pool area. I hope you come back after we open our big slide back up. I agree that Brewski's has some great food! I will have to try out one of our beds some time and see how comfortable they are! We appreciate your business and hope you come back again!

"unexpected pleasure"

5
02/08/2018

We stayed at the Sparta Best Western en route to Sturgis, SD. It was the best Best Western we have stayed at...the pool area is perfect for families. We were upgraded to a suite just because we had to wait at check in as there was,a large group ahead of us checking in! Lovely staff!

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for your kind review! We are under new ownership and management and are trying to instill the attitude that we treat our guests like family while they are here with us. So when a guest is put out in any way, we like to do something to thank them for their patience and understanding. I can't wait for you to come back after our big slide is open again, then the pool will be even more fun! Also, please come back to see the renovations we will be undertaking in the next six months. We truly appreciate your business and hope to see you again in the future!

"Sparta Trail Lodge"

5
29/07/2018

As a family of 4 staying at The Sparta Trail Lodge I would highly recommend this hotel. The staff was wonderful and the room were very neat and clean. They served complimentary breakfast in the morning with lots of options. I would defiantly stay again

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! I am glad that our staff was good to you. As part of new management here, we are trying to teach our employees to treat our guests like family while they are here with us. It is also good to hear that our housekeeping staff is doing a good job. I am very happy to hear that you will come stay with us again. We truly appreciate your business and can't wait to see you again!

"The very BEST best western"

5
26/07/2018

Stayed here at this hotel for the tournament and had a wonderful experience . staff was excellent and allow the kids to have fun. breakfast was well stocked. everything was above the best western standards. rooms was nice and clean, very big pool, great internet. Staff was the best.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! It makes me so happy to hear good things about our staff. We try to pass the attitude along that we treat our guests like family while they are here with us. I hope that showed while you were here. I am so happy that your kids had fun and that you enjoyed our breakfast. We certainly want this to be a family friendly hotel. We truly appreciate your business and hope you will come stay with us again!

"Best hotel in Sparta"

5
26/07/2018

This is my home away from home when traveling to south dakota. It was a great stay. very friendly staff and great service. very clean room and big. they served very good breakfast and internet was super fast.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! We are trying to teach everyone that we treat our guests like family while they are here with us so I hope that was the experience you had while you we here. I am glad that you enjoyed our breakfast and that the internet worked well for you. I will also let the housekeepers know they are doing a good job! We truly appreciate your business and hope you will come stay with us again on your next trip to South Dakota!

"Best Hotel !!"

5
19/07/2018

I stayed here for my work,I find very nice clean room and good service.Bar and grill was plus for best western plus.I will be coming in sparta,wi often,i will be using this hotel now on. I will recommend this to all !!

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! I am glad that our hotel worked well for you while you were in town for business. I am glad that you enjoyed our bar and grill as well. We appreciate your business and hope to see you again soon!

"Satisfied!!"

5
17/07/2018

I am traveling for my work,I usually stay at Hampton inn with my corporate account.But I thought let me try different this time,I stay at this best western under my corporate rate.So rate was not bad,hotel was lot nicer than some I have stayed and bar and grill was plus on premises This is my destination now on! Thanks Best western for making my stay best !!

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the glowing review! I am glad that you decided to try something different! It is nice to have a restaurant and bar right in the hotel, so you don't have to leave. I am so glad that you will be staying with us again! We try to treat our guests like family while they are here with us, so we look forward to you coming for another visit! We truly appreciate your business and can't wait to see you again!

"Best in sparta,wi"

5
17/07/2018

We stayed there over the last weekend,they had very nice rooms with lots of updates. Bethany at front desk amazing,she help us through all the way to our check out process. I will suggest to all to stay at this hotel.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review! I am glad to be of help to you while you were here with us. I try to treat our guests like my family while they are here and I am trying to teach all of my staff to do the same. We are under new ownership and management so there are many upgrades and renovations to come in the next six months. I hope you will come back and check them out. We appreciate your business and hope you will come back again soon!

"I was for bicycle group."

5
16/07/2018

As soon as we walked in front desk person greeted us . The check in was really fast. They gave me really great update for a room. Room was very big. Hallways was wide. I went to brewski pub for a few beer and food after a long ride. they had amazing food .Beds was comfortable. Great place to stay. thank you very much.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks so much for the great review, Jim. I am happy that our employees did a good job and you enjoyed your stay. I am trying to pass on the attitude that we treat all of our guests like family while they are staying with us, so I hope that showed while you were here. I am also happy to hear that you had a good experience at Brewski's. I think their food is great as well! I am sure that a comfortable bed is important after a long day of bicycling. I hope you had plenty of time to explore our great bike trails and tunnels while you were here. We truly appreciate your business and hope you come again soon.

"It has it all."

4
16/07/2018

Love when you find a place that has a hot breakfast, included. So helpful when traveling with kids plus the mini fridge & microwave. The pool area was huge, so helpful for our large group to gather and watch the kids swim, bummer the slide wasn't working but with the room we all had we made the best of it. I didn't even know there was a small kiddy pool, that was a sweet surprise. On site bar/lounge is always a bonus. Staff was super friendly, Luther the 3rd shift guy was outstanding. Rooms felt a little wet and dirty upon arrival just didn't have that clean feel but overall it was good :)

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks for the great review Heidi! I am so happy that you enjoyed your stay with us. I know that Luther is a real gem and I hope he stays with us for a long time. He lives by the attitude I am trying to pass on to all the employees that we treat all of our guests like family while they are here with us. I am sorry your room didn't feel clean. We are working with the housekeepers to ensure all of our rooms are spic and span all the time. The new owners are working on getting the slide reopened so hopefully the next time you stay with us you will be able to use it. We truly appreciate your business and hope you will come stay with us again and give us a chance to earn that fifth star!

"It was OK"

3
12/07/2018

Didn't start off on a good foot when there was no one at the front desk when we walked in. Stood there for at least 5 minutes, when someone arrived. She was apologetic, and I tried not to let it cloud my opinion. The rooms were clean, but dated. The walls are very thin, and unfortunately we had noisy neighbors with smaller children who enjoyed slamming the door until 11pm. That's not the hotel's fault, but biased our stay. One positive was the breakfast was good.

"Good Choice, Nice hotel"

4
24/06/2018

We planned our return trip from the west and decided upon Sparta as a quick stop off the interstate, and booked a pair of rooms a few months before.The property did not disappoint us. The location was easy on and off Interstate 90. The rooms were clean and comfortable. We ventured down to their small tavern and had some bar food and drinks and were quite pleased with the overall friendliness of the hotel staff. The hot breakfast was plentiful and presented many food options.This was a good choice and value for the money. Consider this venue if you are in the area

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks for the great review! I am glad that you found us easy to find and were not disappointed with what you got for what you paid. It always makes me happy to hear that our staff were friendly and that you enjoyed the bar food and the breakfast! Thank you for the ringing endorsement! We truly appreciate your business and hope you will come stay with us again!

"Great road trip stop off 90 "

4
09/06/2018

We stopped off at this gem during our road trip. Check in at 11pm was a breeze and hotel staff was very helpful. The free breakfast was typical fare and very clean. Indoor hotel pool was clean enough (not spotless) — had a separate kiddie pool with small slide, and a deeper pool with a slide that had been out of service for a couple years. We were able to swim in the morning, with checkout at noon. Hotel room was spotless with great pillows and comfy beds. Great cable TV too. Perfect quick stop off the highway, which gave us time to refresh and rejuvenate.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the kind review! I am happy to hear that our staff was helpful. We are working on getting the slide moved to comply with regulations, so hopefully it will be open the next time you stay with us. I am glad that you had time and our hotel offered you the space to refresh before you headed back out on the road.

"Great stop off the Interstate"

5
09/06/2018

The Best Western Plus was easy to get to, very clean, comfortable, and had a wonderful hot breakfast. The prices are great. The exercise room is small but had good equipment. The shower head was great. The hot water came immediately and water was soft. There is a pool with a slide, a bar and conference room at this location. My only complaint would be the desk in the room does not have a chair that is ergonomically adapted to the desk. The chair is too low (or desk too high).

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review! I am happy to hear that you enjoyed our breakfast. Soon we will have a brand new layout to better present all of our amazing breakfast options! We are working on renovating, so hopefully the desk will be one of the upgrades we will have. We sincerely appreciate your business and hope you will come stay with us again!

"Excellent stay"

5
28/05/2018

We were here for my daughter graduation party last week. the desk clerk was very helpful and very kind. the rooms are big and very clean. they offer very good breakfast in the morning.overall great stay. we will definitely come back.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review! I am happy that our staff were helpful and kind. It is always nice to here that the rooms are up to our guest's standards. I know our breakfast is great; however, we will be working on the presentation in the near future and hope you will come back to check it out! We sincerely appreciate your business and hope you will come stay with us again soon!

"An Oasis"

4
26/05/2018

This unassuming building perched alone off the highway was like an oasis in the desert. Thefront desk welcomed us with a speedy checkin. Our room was a bit tired but very large and very clean. The attached "restaurant"actually a brew pub served up the most amazing pulled pork sandwich for me and brisket for my husband. Both delicious and affordable. The gym was okay. My only complaint is the pillows. Please replace them! The very helpful manager told me this hotel was recently purchased and gradually being upgraded. I would definitely return.

Bethany S, Front Office Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the kind review! I am happy to hear that our staff was speedy with your check in. We are working hard on upgrading the hotel and hopefully the next time you come stay with us, we will meet all your expectations. We appreciate your business and hope you will come stay with us again in the future.

"Best Hotel in Sparta,By Bike trail"

5
03/05/2018

I stayed here for my work,and i found very nice hotel with Elevetor.nice updated with clean room.first i thought brand new hotel.Staff was very healpful.I did not hvae to go out for my food.Pub worked out perfect.

John H, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks for the kind words. We'll see you next time!

"They Prefer Not to help those Stranded in a Storm"

1
16/04/2018

My family was coming back from Milwaukee on Saturday the 14th, hoping to beat most of the storm that was coming. By the time we hit Sparta the roads were barely navigable. We pulled into a gas station in Sparta and with about an hour before hitting La Crosse we debated staying overnight at the Best Western nearby. I called the hotel and the lady (Sheila, I believe) answered and had said they were booked due to a military team coming through. After learning that the storm was supposed to let up after an hour we thought maybe we could wait it out in the hotel lobby. I called back and got the same lady and asked. "We prefer that people not do that." was her reply in regards to this. I understand that hotels have policies like this, but the roads were dangerous to be on and we were hoping for a small act of kindness. I had my two boys with and didn't want to put them at risk. "Miss, the we just want to wait it out until either the storm lets up or a plow goes by." "Oh the plows are done for the night. They won't go back out again until 3:30AM." I was frustrated that we couldn't just spend a little time warming up before braving the storm again. There weren't any other hotels nearby. If my kids weren't with I wouldn't have even bothered asking. I just wanted to keep them safe. "I understand you're just doing your job but I was hoping you could go above and beyond and help us in these circumstances. Forget it, we'll figure it out on our own." We managed to make it back home that night, but had a semi not come through shortly after we got back on the highway I don't know if we would have ended up in the ditch. Maybe I'm out of line for asking for help, but in such bad circumstances I was hoping someone might have been able to help a little.

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
I'm sincerely sorry this happened. Sheila was acting on our standard response to questions like that, and they are in place for safety and security of our all our guests. She might have been responding to the fact the hotel was full as well, leaving our public spaces quite occupied since the weather wasn't great, I can't say for sure, I wasn't in the hotel that particular night. I do apologize, we certainly don't want to turn anyone away and we want to help in a tough situation, and I wish we could go back and make this situation right. I am glad to hear you made it home safe and sound, but I hope if you come to our area again, you will give our hotel another chance to provide you better service. Thank you for your feedback, it is appreciated and will be used for training in the future.

"Great hotel with good food and drinks"

5
11/04/2018

The hotel is well run. The rooms are fine and the rates are a great value. The bar and restaurant are very good with great prices. The fare is bar food: apps, burgers pizza, salads and some great sandwiches. The chicken wings are among the best I ever had. Good place to stop for business or while traveling.

John H, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you!

"DIRTY,STAY AWAY"

2
23/03/2018

Not happy with this hotel. More like a roach infested motel. Keep your kids away from this place,lots of truck drivers looking for women. Creepy. The room itself was ok, but I saw bugs in the hallway. Stay elsewhere

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
I am sorry but I am having a hard time verifying your reservation name and stay date. The comments do not sound like they are from this hotel as we do not have any of the problems you described. Please call me at your earliest convenience to discuss at 608-269-2664.

"Great hotel"

4
18/03/2018

Stayed with family for a celebration and for a gymnastics meet. Good rate. The location is perfect. Quick on and off highway or a quick drive into town. The front staff makes the place. They are very friendly happy and helpful. Good pool and hot tub. Breakfast was a full meal and delicious. The pub food was very good but the service wan't great Cons: shower heads are way to short, 1 elevator but the stairs are good. Definitely would stay here again if returning to the area.

"Best value hotel in awhile"

4
03/03/2018

Most spacious value hotel stayed at in awhile! From the room and bath, to hallways and breakfast area- all roomy. Hot breakfast had 6 options and then waffles and pancakes. Staff all nice. Kind of off by itself- but easy access.

"Totally disappointed"

1
11/02/2018

The hotel was pretty good, my grandkids loved swimming. We arrived on Saturday afternoon and checked in with a pretty nice clerk who told us the restaurant opened at 4. I decided to call my Dad who lives in town and invite him to come have an early dinner with us. He got there right at 4, I wanted the kids to have plenty of time to swim after dinner. As we were waiting outside the Restaurant door a very rude curt man asked if he could help us. I told him we were waiting to eat dinner, to which I was rudely informed that the restaurant does not open until 4:30. I replied that the desk clerk said it opened at 4, and then he gave me some dumb remark that the bar opens at 4, but they do not begin serving until 4:30.. None of this was a huge deal except my Dad is elderly and likely did not want to sit in a hotel lobby for 30 minutes. My next question regarding that was why did they not open the doors at 4 and at least let us sit in the bar? Finally at about 4:40 a woman came and unlocked the door and we came in. To my dismay she was equally rude and seemed annoyed that we even came in there, which was surprising because we were the only table in there. She took her sweet time waiting on us and in the meantime I went over to a pull tab machine to buy my Dad and I some pull tabs, he loves those. It took my $10 and did not give me any tickets. When the waitress finally decided to wait on us, I told her and her attitude was totally "not my problem" she gave me a dumb story about how they do not take care of the machines and I would have to contact John. Fantastic customer service. In the morning, I talked to the desk clerk about the $10 I lost and AGAIN I was treated very rudely although she did give me my refund. I have never experienced such awful displays of customer service. My grandchildren were in a hurry to swim or believe me we would not have stayed in the restaurant from hell. Totally disappointed with this. The hotel was great, pool was fun for the kids but by the time we got there I was so soured with the whole place.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Susan, Thank you for informing me of the poor service you encountered in our restaurant area of the hotel. I was quite surprised by your survey so I did look back at security footage to see what the employees on duty were doing and why it was taking so long to get that area opened up. They seemed to open the doors at 4:20, which by my standards is too late.You are correct that it should not have been a big deal to enter restaurant while they were getting everything set up, even if bartender was running a little late. I will be personally talking with both employees, sharing your comments and showing them video. I apologize for not coming through with excellent customer service that we are pretty well known for. I am glad you found the silver lining with the hotel, and the pool area.

"Nice clean hotel"

5
09/01/2018

Nice clean hotel with comfortable beds staff was very friendly and helpful. Location was convenient. would definitely stay at this property again. Close by bike trails. Will make plans for a summer trip.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Kelly for the great review on the Best Western Sparta Trail Lodge. I am glad to hear everything was satisfactory with your stay. We will see you again this Summer, Thank You

"Wanted an affordable stay at a hotel. Found it and got more then my money's worth."

5
03/01/2018

I had flown into Minneapolis-St Paul airport and wanted a hotel to stay in to help easy me back into my work schedule that was closer to home then Minneapolis and didn't want to spend a ton for a hotel after already spending money on vacation. Got a lot more then what I was expecting. Loved the hotel and only wish I had more time to enjoy it.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You Jonathon for the great review on the Best Western Sparta Trail Lodge, I am glad everything was satisfactory with your stay and hopefully when you are in the area we will see you again. Thanks again.

"Best sleep in a long time!"

5
20/11/2017

We love this hotel! We like coming here to stay and we go to a near by town to see venues at local bars. We try to go back every couple months for girls weekends. At checkout we generally don't want to leave. We like the staff all over the hotel they are so friendly.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for such a great review on the Best Western Sparta Trail Lodge. Look forward to seeing you in the near future for your next girls weekend. I am glad the hotel is meeting your expectations.

"Very Nice Place to Stay"

5
09/11/2017

Clean, comfortable, upgraded and classy. The people are very nice and helpful. Great breakfast, convenient to the interstate. It has a pool and jacuzzi. Very, very nice. I would recommend it to anyone looking for a safe, clean and enjoyable hotel. Price range may be a little higher than some, but perhaps not for the area.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review on the Best Western Plus Sparta Trail Lodge. I am very happy your stay met your expectations and you enjoyed the pool area of the hotel. Hopefully you can stay with us in the future and see more of the updates we have coming in 2018.

"Stay here"

4
07/11/2017

Clean, nice restaurant, pleasant not crowded room, comfortable bed, very friendly staff, affordable in relation to quality. Filling out this survey is a pain in the neck. It should contain fewer questions.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the nice review on the Best Western Sparta Trail Lodge. I am glad to hear your stay met your expectations. I am sorry survey is long but it really helps us dial in on areas we need to work on. Once again thank you and hopefully we will see you in the near future.

"best overnight stay"

5
05/11/2017

I very highly recommend staying here if you are in the area, you will not be disappointed. Best place we staying in our travels, very courteous and helpful. They also helped with our travel plans we were not sure about, we are from out of the area and did not have maps of the area, they had a map with everything we wanted to see and pointed out other interesting sites which were very interesting, they were very helpful and nice people

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review of the Best Western Sparta Trail Lodge. I am glad to hear the staff helped you out with your travel plans and that your stay was satisfactory.

"What a nice surprise!"

5
03/11/2017

We were not very familiar with the Best Western chain in the past and were very pleasantly surprised by this beauty. It is sort of tucked back and out of the way, but what a gem. We did not have a reservation but they had room and I am so glad they did. We were just starting a western trip to visit family and see the sights. It was the perfect way to start. Thank you Best Western Plus Sparta Trail Lodge staff!

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for your kind words about the Best Western Plus Sparta Trail Lodge. I am happy that you enjoyed our little gem in Sparta, Wisconsin. Hopefully your trip went well and come back and see us anytime. Thanks again.

"Fantastic!!"

5
02/11/2017

This hotel was clean, the room is large, the beds comfortable, and most importantly it was quiet. The rooms have fridges and microwaves. The pool area was really nice with a large indoor pool with slide a kids splash pool and large hot tub. The breakfast was really good with a wide selection of cold and hot buffet style food. I would certainly stay here again when I return to Sparta.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great comments on the Best Western Plus Sparta Trail Lodge. I am glad you enjoyed your stay and that everything was satisfactory for you. Hopefully we will see you in the near future. Thanks again.

"Good spot for a overnight stay"

3
02/11/2017

There isn't much around the hotel but a gas station. It seems safe enough. The property is in good shape. The elevator is kind of slow. I would say the staff is helpful and courteous The room was nice enough, clean and the beds were good. Plenty of pillows etc. Several outlets in the room, flat screen TV with plenty of channels to watch. The bathroom was clean. We oddly enough were short towels. The pool was huge! The hot tub was good. Breakfast was great/ Lots of options! I would return.

"Great quality"

5
28/10/2017

Our stay here was hardly "spartan" very high quality with great value, clean and updated rooms and great breakfast. We will definitely go out of our way to stay here again. Very comfortable and great service.

"Best Hotel in Sparta."

5
15/10/2017

Newly remodeled rooms. Free WiFi. Brewskis is great restaurant and bar. Really fun indoor pool and hot tub. The free breakfast is just right and a great way to start the day. Next door is a truck stop that has the fresh cheese curds good Wisconsin beer.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You James for the great review of the Best Western Plus Sparta Trail Lodge. I am happy to hear you enjoyed pool, breakfast and our new rooms. Fresh cheese curds are always a must when you stop in Wisconsin.

"Great Stay"

5
12/10/2017

Has been recently remodeled so made the stay great. Pool area is very nice with great area for families with small children. Breakfast had a variety of hot and cold foods and beverages. Will definitely stay again if in Sparta area.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Candace for the great review of the Best Western Plus Sparta Trail Lodge. I am glad you enjoyed the pool area and breakfast service. Look forward to seeing you again in the future.

"Best Western Sparta"

5
29/09/2017

Stayed at this hotel on a very busy weekend and not disappointed. What a wonderful stay! Room clean and beds comfortable. Great breakfast buffet with fresh, hot food that was kept replenished Very nice staff. Can hardly wait to stay here again..

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for great review on the Best Western Plus Sparta Trail Lodge. I am so happy to hear that your stay met your expectations. We look forward to seeing you in the near future.

"Return from Mayo"

5
26/09/2017

The hotel was convenient on/off Interstate, the room was very clean, the service at the in house bar/grill was very good and the breakfast was great. Very good value. The pool area and exercise room looked very nice although it wasn't used.

John H, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review on the Best Western Sparta Trail Lodge. I am happy this was a good stop on your way to Mayo, hopefully your appointment went well. The nice comments about the restaurant and the breakfast service are greatly appreciated.

"needed a hotel near warrens for cran fest...was a great choice"

4
25/09/2017

nice hotel ..good wifi, quiet room and a large room only complaint was bed was too firm for me but wife loved it..if you like a soft pillowtop mattress like me this is not what you want but if you like a very firm mattress you'll sleep like a baby. Breakfast was OK, at least not ALL carbs

John H, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the great review of the Best Western Sparta Trail Lodge, I am glad to hear you enjoyed your stay during CranberryFest weekend, please try to come and see us again in the future.

"Do not arrive early!"

2
24/09/2017

We were treated poorly upon arriving at your hotel. My sister arrived at 1:30 and wanted to check in and was told she had to wait until 3:00. I and my other sister arrived at 2:00 and was also told we couldn't check in until 3:00. We were told that they had 80 rooms to clean and couldn't possibly have all those rooms ready before 3:00. We only wanted one room not eighty! I couldn't believe how ridiculous this statement was, nor have we ever had to sit in the lobby waiting until 3:00 to check in at any other hotel we have ever stayed at. The room needs a lot of updating. The bathtub was dirty and the floor tile was dirty and the grout was coming out which left large cracks in the floor. Last but not least, the breakfast was good, what there was of it. There was no bacon,sausage, ham or eggs. I needed to ask your staff to refill these, even though she made a show of checking to see if anything needed refilling, she did not refill those items until asked! When we arrived on Friday and went down for breakfast we were told that the truck didn't arrive yet, so no bacon or sausage and the eggs were almost gone at 7:45am. This is just poor management! We had a disappointing stay.

John H, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"A little disappointed"

3
23/09/2017

Friend and I stayed here on our way to CranFest in Warrens. It was OK for our one night stay, but we would not likely stay here again. Employees were friendly and helpful. Could use some updates and more attention to detail in cleaning. They did have a very nice continental breakfast that was included.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the review. All rooms have been newly remodeled and currently we are working on public restrooms, than we will start all public areas. Thank you for the nice comments on our breakfast.

"Excellent staff, room and breakfast!"

5
19/09/2017

The Sparta Best Western was very easy to locate off the freeway. From the time we arrived, we were impressed. Hotel staff very accommodating with directions and recommendations to eat. Also, suggested new route for our trip. Rooms were very nice and comfortable. Breakfast was wonderful with an abundant of choices. We have been traveling for 5 days and this was the best so far!

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for the fantastic review of the Best Western Sparta Trail Lodge. I am so happy everything was satisfactory and you felt this was the best stop on your trip. Please come back again if you are ever in the area.

"Our room smelled like burning electrical wire after turning on the heat."

2
15/09/2017

Good location, but out dated, carpet is dirty. The room air conditioner doesn't seal and stinks when the heating option is used. The side entrance door didn't work. The restaurant and bar was nice and well run.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the review, unfortunately it sounds like your stay was not to our higher standard that we like to hear from. I apologize for all of your concerns during your stay, as you can see from our other reviews we usually score pretty high with customer reviews. I am sorry we fell short of your expectations. All guest room carpet has been replaced when we remodeled all the guest rooms, the public areas are next. It sounds like the coil on the heater was not cleaned before fall, therefore the smell when heat was turned on. I am glad you found the silver lining with our restaurant and our location. If you are in the area again, please try to give us another chance at earning your business.

"Best Western was excellent as always!"

5
12/09/2017

Great stay. Best restaurant food and service, thanks to Chet and the chef! Friendly helpful staff. Nice clean room. We always stay in Best Western's and this one along with the one in Cobourg Ontario was the best ever.

"Friendly, engaged, willing to please"

5
09/09/2017

The front desk clerk was very friendly and pleasant. She always remembered my name every morning when I came down to breakfast. The restaurant/bartender was very interesting and gave me lot's of tips on where to go for interesting shopping. The food was good, the pizza and their burger were very good. I loved the idea that I had the whole pool and hot tub to myself during the week. The entire hotel was really clean. Going down for breakfast was always nice, the women who is in charge of the food was very nice and kind. All and all I was/am very please with the entire stay. Oh,the bed made me sleep like I was in heaven....I haven't slept that good in months. I score them a great big 100%

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You for such a great review of the Best Western Sparta Trail Lodge. I am glad the hotel was satisfactory during your stay. I spoke with the restaurant staff about your comments and they enjoyed hearing your nice comments. Please come and see us again if you are in the area. Thank you again

"You will not be disappointed in this hotel!"

5
08/09/2017

What a treat to find a hotel that greeted you with a smile upon your check in and made sure any and/or all questions were answered. Room was clean and comfy! The breakfast was a full buffet with choice of hot meat and other items. Don't forget the lounge and restaurant. Their pizza was the best for just a light supper! We have stayed in many chain hotels and have seen none finer for service and amenities

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You so much for the outstanding review on the Best Western Sparta Trail Lodge. So glad you got to enjoy all the areas of the hotel and everything was satisfactory. Please come back when you are in the area, Thank You

"Hope this was a one time opps"

2
06/09/2017

There was no one at desk for check in. Gentleman in front of us rang the desk phone, hoping someone would answer it, it took a while. We were four deep waiting to check in before someone showed up. When we got to our room on the bed there was a big stain in the middle of the cover which could not have been missed if anyone cared to check. Had it not been Labor Day Weekend, we would have gone someplace else. Breakfast was also a disappointment. There was not any bacon left in the bin, saw attendant check hot table and thought, she'll bring some out, I will get the rest of my breakfast, as long as we waited, never did see bacon be replaced. It was early enough that there was about an hour and a half left of breakfast time. So disappointed from check in to breakfast. We have stayed there numerous times and never had any of these problems.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for informing me about your stay at the Best Western Sparta Trail Lodge. I am really sorry that your stay was not as good as it usually is. I want to assure you that I will be looking into your comments to find out who, and why things did not run efficiently during your stay. From your previous stays I hope you know this is not the norm and hopefully this is a isolated situation that I will try to rectify. Hopefully in the future you could possibly give us another chance to earn your business.

"Best Western Sparta"

5
30/07/2017

Always a nice place to stay. Staff is friendly and calls you by first name. Food is good in lounge and reasonably priced. Rooms are recently remodeled, and other updates in hotel are in process..we always stay here when we come to Camp McCoy!!

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks Doug, always nice to see you and talk a bit. Maybe next time you won't have to get back to go golfing, and you could stay a little longer.

"family trip"

3
19/07/2017

Everything was as expected. clean and comfortable. the breakfast was ok, could have included more items. We had a coupon which we could not use, so that was disappointing. The hotel was off the beaten path, and we had trouble getting to it, had to turn around to get back to it.

"Great biking get away"

5
18/07/2017

We had an excellent stay for 3 nights as we biked the area around Sparta and Elroy. Well maintained property and very helpful staff. Great choices for a hot breakfast. Will stay here again if we head back to this area!

"very helpful"

5
15/07/2017

the manager was very nice and he was very helpful in my check out process and even brought me the rec't to me at my car in the parking lot. the room was very nice and a nice bed. restaurant was close by. everything was great and we would stay again if we are passing through this area.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Carol, I am glad your stay was positive and I was able to help you with your $10 gift cards through Best Western. Please come back and see us again when you are in the area.

"Fantastic get away hotel."

5
04/07/2017

My family was just passing through Sparta, but wished we had more time here. The hotel was beautiful. The staff was friendly. My kids loved the pool area. The hours of operation for the pool from 7am to 11pm worked out well for us.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for such a nice review on the Best Western Plus Sparta Trail Lodge. Hopefully in the future when you have more time you will stay with us longer and enjoy all that Sparta has to offer. Thanks Again.

"Best Western steps up"

5
01/07/2017

Best Western is working hard to emphasize cleanliness, comfortable beds and pillows and a great breakfast. All things important to tired traveler. Have stayed at 5 different ones across US and they seem to be trying to have same standards. I count on them to be nice.

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you so much for such a glowing review. We couldn't be more pleased that you found comfort while away from home and hope you will visit again soon!

"Very happy"

5
25/06/2017

When we checked in, we were greeted warmly and welcomed. The desk person made sure we had everything we needed, and explained the hotel amenities to us. I mentioned our destination for the next day, and she gave us advice on leaving time due to traffic near Madison, and recommended a good turn off to avoid the toll road coming up. We were very happy with the pool, but not some of the clientele that were in there. We had our 10 year old son with us, and even he commented about how much of a problem some of the other kids in the pool area were behaving. There were no adults there with them. This would be the one area I would say the hotel needed more attention to, keeping an eye on the behavior and perhaps keeping it toned down. Our room was perfect for us. We had two beds and plenty of space for us and what we had with us. We were near an exit that took us right out to our van. The breakfast the next morning was great. My son was impressed with the BW logo on the waffles. I had great biscuits & gravy (one of my favorite hotel breakfasts). The coffee was great. I have had several poor experiences with BW properties in the past. This one was great. Thanks.

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Tim. We are so glad that you found some comforts while away from home at our hotel. I am sorry about the ruckus in the pool area, that certainly can be discouraging and we try to keep an eye on it and keep it under control but sometimes no matter how hard we try, some just ruin something for everyone. Our apologies. We hope to see you again in the future!

"Great pool"

3
21/06/2017

The hotel itself is showing its age but the pool makes up for it. There is a large pool with a slide and small wading pool also with a slide. Breakfast was included and had a large selection but, at 8:30 they were out of things and not preparing more although breakfast is available until 9

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Hi Beth - Thank you for your review. We are undergoing a full renovation, I'm sorry you weren't able to see the hotel completed but I hope you will stop by again the next time you are in the area to see all the changes! Thank you!

"RRHOG visits Sparta"

5
21/06/2017

Overall we had a smooth and most pleasant experience. Manager John did a great job getting my information for my group and great idea to suggest express check-in for our group of 27 people. We walked in, picked up our ready made check in bags (water, granola bars, complimentary drink cards, coaster, brochure for local festival and room keys) and set about to freshen up and go have fun! The pool area was awesome!

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Karla. So glad everything was smooth for you group, and we hope to see you again next year!

"Renovated and clean, BAD food for lunch, but good breakfast"

4
18/06/2017

Renovated successfully, but brown is not my favorite color for a room because it looks old and dated. You have to look around when you enter the room because first impression is not good just because of the old color. They should have tried blue or black and grey. But it's clean. They should hire a new cook: you know exactly how every plate on the menu will taste like when you first notice they put mushrooms straight from a can in your salad with croutons and extremely shredded and tasteless cheddar... Try to find another restaurant in the city, except for breakfast which was good. Nice staff. Exercise room and swiiming pool ok. People in wheelchairs so it must be accessible. Calm place. Small families where present.

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for your feedback. I'm sorry you didn't care for the updates we've done recently. Best Western holds us to very particular colors etc, but we are very happy with all the changes we've made at the hotel. I'm also sorry to hear you were disappointed with your meal at Brewski's, generally we have rave reviews at the restaurant so I will have to look into what might have happened with your meal. I hope you will give us another try in the future.

"HOG Group Ride"

5
14/06/2017

A group of 27 riders including my husband and me rode the weekend of June10-11 . We stayed at the Best Western in Sparta, WI and had a very enjoyable stay. Would do it all again! Weather was wonderful, and locatioin of this Best Western was great. Staff all treated us with the utmost respect and care.

Jenny O, Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Janet! We were glad to have you and look forward to seeing you again next year!

"Harley Group Ride"

5
12/06/2017

We had a group of 27. When we arrived the hotel was ready for us, with welcome bags and the keys to our rooms. The pool and hot tub were very relaxing after a long day of riding. Then since most of us we're tired and didn't want to get back on our bikes. We had drinks and dinner at the lounge. (We also received a free drink) Rooms were clean. Would definitely recommend and would go back again.

"Very Comfortable"

5
24/05/2017

The Best Western on Wisconsin 16 is on the edge of town, but only a short drive to downtown Sparta, and less than two miles from the Elroy-Sparta Bike trail. The hotel is well maintained with very comfortable rooms complete with a refrigerator and plenty of channels on the TV to watch when your relaxing late night. If you don't want to venture out Brewski's pub on site opens about 5pm and features a reasonable selection of food and drinks. The first night I was there two couples had a hot game of cards going on while enjoying some beers. The breakfast menu is very diverse with the usual continental items, pancakes, eggs, some omelets, bacon, ham one day, and biscuits and gravy. Also some fresh fruit, juices, and decent coffee. After coming off the trail I was back their early and they worked hard to let me check in well before 2pm so I could clean up and relax. Staff is very friendly and the Wi-Fi works very well in the two different rooms I had. Pool and hot tub is indoor and looked inviting, but I didn't use them.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You for one of the best reviews of the Best Western Plus Sparta Trail Lodge. I am putting your review in my Top 5 list. Thank you very much, I am so glad everything was so satisfactory with your stay. Please come back and see us again if you are ever in the area again.

"Wouldn't spend the money to crash here"

3
19/05/2017

The people were friendly, rooms were clean, but not worth a place to crash for an eve. We paid extra for the extra amenities and it was def not worth it. Could have spent 100.00 less to stay at a place without a restaurant. The breakfast was awful. We were very excited to go to the pool. Not what we expected. And cannot bring in any drinks (non-alcoholic or not) or food. Our cooler had to stay a floor away. Not a huge deal but not what we had in mind.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for submitting your review on the Best Western Sparta Trail Lodge. I am sorry to hear that you did not receive the value that you anticipated. We offer over 25 different items on our complimentary breakfast and I am sorry you did not find anything satisfactory in that area. Brewski's Pub & Grill is a licensed restaurant so unfortunately no carry ins are allowed in that area. The State of Wisconsin health department sets the policy of no food or drink allowed in the public pool area, so I apologize for you not being able to carry your coolers in there. Hopefully in the future you will give us another opportunity at earning your business.

"A Great Alternative to La Crosse"

4
10/05/2017

The Best Western in La Crosse finally bit the dust, probably because of how poorly it was managed. If you are a loyal Best Western customer, the Best Western in Sparta is a good, fairly close alternative for any travel to the La Crosse area. I traveled there for work but out of Sparta you also have really neat leisure options, to include a 30 miles long bike trail that passes through about a mile long tunnel. I wish the hotel would take advantage of being located in a farming state and use as many local ingredients for breakfast as possible, ideally form small organic farmers, even if that meant raising room prices a little. This hotel has a good location, and is in very good condition. It has a lot of potential if management will put the customer first, especially now that the one in La Crosse has closed (actually it seems that a different brand took it over).

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you for the great review of the Best Western Plus Sparta Trail Lodge. The breakfast area will be getting remodeled once we finish up our room remodel. In the plans is a counter for a self serve yogurt machine. This yogurt is freshly made right down the road in Westy and we look forward to the response from our guests on this addition to our breakfast options. Thanks again for the review and we look forward to hearing from again in the future once more updates are implemented.

"Thank you!"

5
01/05/2017

We came for a wedding and enjoyed every room. The front desk made changes to our room due to one less guest and gave us a wonderful upgrade! The room was spacious, clean, and welcoming. I would definitely recommend this location!

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank You for such a nice review of our hotel. I am glad everything was satisfactory and it seemed everyone had a great time at the wedding. Thanks again and hopefully we will see you again in the future.

"Everthing a Hotel Stay Should Be"

5
11/04/2017

Although a bit away from town, but not much, this property offers everything you would want, whether its 1 night or multi-night stay. Friendly, helpful desk staff, good breakfast selection, quiet room & ample parking sums it up. A good location for a comfortable nights sleep.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Mike for the review on the Best Western Plus Sparta Trail Lodge. I am happy you found everything to be satisfactory with your stay.

"Fine for a restful night"

4
08/04/2017

Stopped here for the night on a trip. The desk staff was excellent and checked us in right away. They also gave us tips on restaurants and suggested a great Italian place that we went to. Now this is not the Ritz Carlton but found the place to be clean and quiet. Had no issues with the room or anything else for that matter. I would not hesitate to stay here again if I got back to the area.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thank you Peter for the review on the Best Western Plus Sparta Trail Lodge. I am glad the front desk was able to help you find a restaurant that was to your liking. Please come and stay with us again if you are in the area.

"B W Sparta"

5
24/02/2017

This is where we stay when we come to Sparta. the motel is close to Camp McCoy. Rooms are always clean, and reasonably priced. There is a bar restuant on site with nice menu. Staff is always friendly & helpful. A good place to Stay!!!

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
Thanks Doug for such a great review. It was nice to finally get a few moments to catch up with you and your wife. You both are always so nice and it is just a pleasure to have you stay with us when you are in the area. Look forward to seeing you soon.

"Broken gym equipment & stained comforter"

2
17/02/2017

Just as titled, broken gym equipment in fitness center and yellow stained comforter, disgusting! Fornt desk lady was nice that's about the only plus to this "best western plus" hotel. Holiday Inn right next door to this one, use that hotel instead.

John H, General Manager at Best Western Plus Sparta Trail Lodge, responded to this review
I was kinda hoping that your review was for another property seeing that there is not a Holiday Inn next door to us, and we have checked the fitness area and all machines are operational. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Base for exploring the Driftless Zone "

5
30/12/2016

We stayed hear three nights as a base to explore the river valleys of the Driftless Zone. This was a great hotel and well located for our purposes. We had a three night reduced package We ventured into Iowa to view the Effigy Mounds and explored the north Mississippi River valley. The staff were friendly and the room was adequate after the leaking toilet was replaced. Breakfast was good and the guests better behaved in the breakfast room.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank-You for a nice review on your stay at the Best Western PLUS Sparta Trail Lodge. I am glad to hear your 3 day trip turned out good and that you enjoyed the hotel as your base camp. Please come back and stay with us again in the future when you decide to explore the area again.

"Perfect stay!"

5
28/11/2016

Wonderful hotel, staff, and service. Wouldn't stay anywhere else when in the area! The food was great and the bartender/server had great suggestions. We had the garlic parmesean pizza and it was heavenly. The room was well appointed and immaculate.

"Great place"

4
14/11/2016

Friendly staff, clean place, nice breakfast. Went for a night, swimming pool was big and kids loved both big side and kids pool with slide. We would definitely stay again when we can. They have a pancake machine, kids thought it was cool...they are skinny but kids enjoyed them with syrup and whipped cream.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for the nice review on the Best Western PLUS Sparta Trail Lodge. I am glad to hear you enjoyed our breakfast and the pool area. Thank you for staying with us and hopefully we will see you again in the future.

"Great experience for the entire family"

5
07/11/2016

This was a very nice hotel in little old Sparta, WI. The pool area was especially nice. One larger (and deeper) pool with a slide into the 5 foot deep end. Another smaller pool for the littler ones with another small slide. Also a hot tub with very hot water as well as a sauna. The family of 4 enjoyed this very much. I wish for more breakfast options myself but we all managed to find enough to eat and were satisfied. Overall very clean and the beds were quite comfortable. We would recommend this hotel for sure!

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thanks Tyler for the great review on the Best Western Sparta Trail Lodge. The staff appreciates your kind words and keeps everyone motivated to continue trying to deliver great customer service to our guests. Thank you for staying with us and hopefully you will come back and stay again in the future.

"Best Western Sparta was Super!"

4
02/11/2016

I stayed here while on a trip to LaCrosse. I had called a day in advance and the lady that I talked to was very helpful. She was there when I arrived and advised me on other places to get fuel and eat if I chose to. There is a convenience store and restaurant next door but I chose to dine in-house. My room was very nice, clean and comfortable. The location is a bit baron but I liked that as it seemed a bit more serene and rustic. The bar/lounge was a nice perk. The food is pretty much bar food but what I had was tasty. I enjoyed a sandwich along with a Wisconsin beer. They could use a little more variety on tap but that is fairly minor. Breakfast was typical, the lady taking care of breakfast didn't seem like that happiest camper (compared to the rest of the staff), but overall it was a good stay and I would surely stay there again.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for leaving a good review of the Best Western PLUS Sparta Trail Lodge. Reviews such as your really help me dial in on areas we need to improve on. It was nice to hear that most the staff was on their game during your stay and I hope you will find the chance to stay with us again in the future.

"Great Place to Stay"

5
31/10/2016

We stayed here for a week-end of biking the Rails to Trails near by. The biking was great as well as this hotel. The staff was friendly and helpful. The hotel was clean and well taken are of. We would stay here again if returning to bike the trails. The town of Sparta is a nice small town. Well taken care of and very friendly.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank You for the nice review on your stay at the Best Western Plus Sparta Trail Lodge. I am glad to hear you enjoyed our wonderful bike trails and also that the hotel met your expectations. Keep us in mind if you are in the area and need lodging accommodations.

"Good Stay, But Mixed Service"

4
29/10/2016

We had mixed feelings on our stay. Brenda did a great job at the front desk and was very friendly and helpful. The desk staff was also friendly upon checkout. One of the maids was extremely friendly. She held open the elevator for us and initiated a nice conversation during the ride down. Teresa, in the breakfast room, was rude and unfriendly. She was not welcoming in the dining area nor did she greet any of the patrons. Patrons would speak to her and she would briefly respond when spoken to first. The breakfast ends at 9:00 during the weekdays and 9:30 on the weekend. This is extremely early. We arrived at 8:45 on the first day. We thought this would be enough time to enjoy ourselves and eat just as it would be if we arrived 15 minutes early in another hotel. When we arrived, some of the hot items were already empty and Teresa did not refill those items. She locked the door right at 9:00. I understand that breakfast ends at 9:00, but again, this is early for hotel breakfast stop time and we and others felt that it was rude to lock the door. The next day we arrived 35 minutes early. We said hello to Teresa and asked if we could sit in the backroom. She responded politely. Teresa refilled the omelets and pancake batter. Again, she kept to herself and did not greet anyone unless they spoke to her first. Teresa was cleaning up the food items right at 9:30. A family walked in just prior to her locking the door. They saw that there wasn't much food left and that what was there was being taken away. The family who also had small children, questioned Teresa. Teresa responded by saying, "It is not my fault that you were late, you should not have walked in late. We close at 9:30." At that point the family asked for her name and she responded, "Teresa". We were walking out to leave and were actually locked in the breakfast area! The behavior was inappropriate and I would hate for that to spoil someone's impression of an otherwise delightful staff and hotel. We enjoyed the hot pancakes which was much faster than the waffles and a unique item that we've never seen before. Ask for a remodeled room. The room was very clean as was the hotel as a whole. The bed was very comfortable. The pool water was ok and we enjoyed the larger sized hot tub and sauna. The bathroom shower was dirty and looked like it had not been cleaned for awhile. If I were rating my breakfast experience I would have given a 1 star. However, the hotel shined in enough areas that I gave it a 4 star rating. A 3 star wouldn't be accurate as this Best Western Plus is much better than an average hotel.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Randy for staying with us, although it seems we did pretty good on hotel in all, I was sorry to hear about the breakfast service you received. I will personally talk with Theresa about better ways to handle customer service oppurtunities, and not be in such a rush to get Breakfast Area closed and cleaned for the day. Hopefully this does not deter you from giving us another try in the future to redeem ourselves in this area.

"Very pleasant stay!"

4
23/10/2016

We were in sparta to see friends and booked a room here. Checking in was fast, professional and staff very amicable. Our king room was very spacious with a chair and footstool, bed comfortable. Bathroom was quite adequate. Breakfast was pretty decent, too. Scrambled eggs, sausages, ham slices, hash, potatoes and biscuits and gravy. They also has Belgium waffles and a pancake machine that automatically made hotcakes that were delivered to your plate. Not to mention the juice, coffee, fruit, breads, etc. One of the better hotel breakfasts I have seen. Definitely recommend this place. Only reason I gave it 4 stars, there were Japanese beetles in the room (4) that we killed. When we opened window, there were a few more.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for staying with us and writing a great review. I am glad to hear that we met your expectations on breakfast and service. Keep us in mind in the future if you need lodging in the area. Truly appreciate your business and your kind words about your stay.

"Fall Colorama trip"

5
16/10/2016

Great rate, friendly staff. Clean & comfortable. Many selections on the free breakfast including an automatic pancake maker & make your own waffle station Extra pool for those travellng with young children. Main pool also had a slide & the hot tub was not huge but worked for us. We were happy that the restaurant/bar was on the premises. Would definitely recommend this Lodge.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank You Judy for such a wonderful review of the Best Western Sparta Trail Lodge. I am so glad that you had such a great stay in Sparta, Wisconsin. Please come back and see us again if you are ever in the area again.

"Sparta Best Western"

5
13/10/2016

We always stay here when we are close to Sparta.Very close to Camp McCoy. Nice bar on site! Motel is recently remodeled, with new furniture, carpet, etc. A very nice motel to stay at for a reasonable price!

John H, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thanks Doug, it was nice to see you again. I did wonder after talking with you if you were gonna have another brisket sandwich in Brewski's. Glad to know we keep coming through for you. I appreciate your continuous patronage to our hotel and look forward to seeing you in the near future.

"Updated!"

5
26/09/2016

We booked our stay months ago in preparation for Cranberry Fest which is 30(ish) minutes away from the hotel. We were surprised to see the hotel looked nothing like the photos. Our room was up-to-date and beautiful! The staff was fabulous and extremely helpful. We ate at the restaurant inside - if you love Bloody Mary's they are fabulous here! The pool area was perfect for adults and children and also has a sauna. The free breakfast was great - they had waffles, pancakes, eggs, sausage, ham and pastries. They also have free wifi. We would, without a doubt, stay here again!

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thanks Jodie for such a wonderful review. We are in the process of updating whole hotel and I am pleased that you enjoyed one of the newly renovated rooms. Brewski's does have one of the best tasting Bloody Mary's I have had, so I am glad you enjoyed that area of the hotel along with the breakfast that we provide. Hopefully we will see you again next year during the Cranberry Festival.

"Hotel Experience"

5
26/09/2016

Very friendly staff. Rooms were clean. Breakfast buffet kept full and clean. We stayed at this hotel on an event weekend and very pleased with the whole hotel experience. Hope to stay there next year.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Debrah for staying with us over CranberryFest Weekend, I am glad everything was to your expectations and look forward to seeing you next year.

"A Quick Stay"

4
22/09/2016

Clean facility. Gracious & helpful staff. Very comfortable bed. Hot & strong-pressure shower (although I prefer a lower spout) Excellent breakfast buffet included. The coffee TASTED like coffee, as in NOT watered down! We did not take advantage of pool & hot tub, but they looked very inviting. The receptionist offered, as well, that we might take our bikes into our rooms. Gracious staff, 'drawing' on local maps--coming & going! I just wish it was a bit less expensive for such a short stay.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for choosing us for your stay in Sparta Rita! We are so glad you enjoyed everything and we hope you will come back soon!

"great hotel with a very nice pool area and restaurant"

4
20/09/2016

We enjoyed our stay. The hotel was clear and quiet. The pool area was one of the nicer and bigger ones we've been too. We did eat at their restaurant and we all enjoyed our food. We went early on Sunday and it wasn't busy at first but it did get busier. The server kept up even though she was by herself. We would stay here again it was a very nice hotel.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for choosing us while visiting Sparta. We are so glad you enjoyed your stay and were able to visit the restaurant, did you try the brisket sandwich? It's famous! See you soon!

"Can't go wrong here"

5
19/09/2016

I have stayed at this hotel multiple times and have never had a bad experience yet. The convenience of having a bar and restaurant on the premises is wonderful. The breakfast was hot and delicious, the dinner in the restaurant was perfect and the comfort of the bed was the topping on the cake. It is close to Fort McCoy which is where I was working so the location is perfect. Every stay here is a reminder of why I choose Best Western over any other hotel brand when I have the choice.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for choosing us during your stay in Sparta. And thank you for such a glowing review, we appreciate the feedback and the business. We couldn't be more happy to know that we can provide such comfort to our guests when they have to travel away from home. See you again soon!

"Very Nice Hotel in a small town"

4
19/09/2016

The Best Western is in the process of a remodel to become a BW Plus. We were in one of the older rooms and it wasn't really a plus level room. We toured a room being remodeled and it will be very nice. However, the beds were comfortable, the room and bathroom clean, and the breakfast adequate in a fairly large breakfast room. The hotel has a small restaurant if you don't want to travel for dinner and it has well prepared reasonable food and from our experience is one of the better restaurants in town. We enjoyed our stay. The indoor pool area looked like lots of fun for a family.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for choosing us during your visit to Sparta. We are undergoing a large renovation, and I'm sorry a renovated room wasn't ready for your stay, but I hope you will come back and check everything out when it is complete. And please, make sure you order the brisket sandwich in the restaurant, it's famous. See you soon.

"Clean & Convenient"

5
18/09/2016

Excellent location. A perfect example of why my husband and I are Best Western fans. We will use again if ever in the area. Top notch staff, clean rooms, convenient restaurant right on location with very decent hamburgers.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your review Maggie! We are so glad you stayed with us, enjoyed the hotel and tried the restaurant. Next time you come back, get the Brisket Sandwich, it's famous!

"Hotel Stay"

3
13/09/2016

Stayed here one night, overall was disappointed in the room. Outdated, extreme lack of electrical plug ins, mold in bathroom shower area. for good points, the staff did make a price adjustment that was more than fair and it appears they are in the process of updating the rooms.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your feedback Dave. I sincerely apologize for the condition of your room, that is certainly not our standard. You are correct, we doing a full renovation of the entire hotel. I hope next time you visit Sparta, you will give us another try, you won't be disappointed again.

"Clean, comfortable & friendly environment."

4
10/09/2016

Arrived late, checked in quickly & easily. Comfortable clean rooms for a much needed good nights sleep. Lots of options for free breakfast before getting back on the road (good pancakes:)! Would love to stay sometime to explore the bike trails!

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for taking the time to leave us a review. We certainly hope you can find time to come back and check out the trails, they are amazing! Make sure you try the brisket sandwich in the bar next time too, it's famous!

"Thumbs Up"

5
07/09/2016

Practically new, would stay again! Was only on property 10 hours and it was not full. Room was comfortable, had to turn on A/C but cooled off fine. King bed was great. Had microwave and refrig which come in handy. Close to highway. Could not send phone text messages via wifi, but laptop had no problem accessing internet, go figure, so sent with Facebook messenger instead no problem.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your review. We are glad everything met your expectations and we hope to see you in the future!

"Nice place"

5
07/09/2016

Good sized room. WI-FI was good. Clean room. Helpful staff. We traveled on 9/6 from South Bend , Indiana. and arrived during a thunderstorm. More rain expected today. Driving thru Chicago at 3 PM was five lanes of slow traffic.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for taking the time to leave a review and give us some feedback. Much appreciated! We hope to see you again in future travels.

"Great place to relax after riding the Elroy Sparta trail"

4
05/09/2016

My wife enjoyed a nice bike ride along the Elroy Sparta trail. We arrived totally wiped out. When we checked in the lady at the front desk mentioned they had a room with a whirlpool tub. We enjoy a nice dinner and a tall drink in the bar. Finished up a great day.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for sharing your amazing experience! We are so glad you found us and were able to find the comfort you needed after a long day! We hope to see you again very soon!

"This Best Western gets better and better!"

5
04/09/2016

This has been our favorite place to stay in Sparta for years. The staff is friendly and the manager is outstanding. They are undergoing some upgrades and the results are beautiful - new furniture, carpeting, headboards, vanities, and more. Even the artwork on the walls is new and incorporates the local area. Recommended to anyone planning a trip to Sparta.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much for such kind words and noticing all the updates we have been doing. We are really excited about the changes!! Look forward to having you back soon!

"Home away from home"

5
29/08/2016

The hotel is set conveniently off of highway 90 and is only a quick 5 min away from the Bicycle Capital of America....Sparta WI. The staff is friendly and will help you with any information you need. The facility is complete with all the necessary amenities a business traveler may need.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much Chad. We appreciate such kind words and are so glad we can provide so much comfort to you while traveling away from home! See you again soon!

"Best Place in Sparta WI to stay"

5
21/08/2016

Incredible and friendly staff. This hotel takes care of you and is very Military Friendly. Have stayed here so many times over the past years and always enjoy seeing them. Its feels like family The Restaurant and bar located in the hotel has great staff and wide range of Adult (beer) selections for your enjoyment.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much for your kind words. We strive to make your stay as comfortable as possible, and provide the best we can when you are traveling away from home. We look forward to having you back again soon!

"Great stop to unwind with the kids"

5
18/08/2016

The kids really loved the pool (3.5 and 1.5 years old). The hotel was very clean and our room was nice. The burgers from the bar/lounge on the main floor were really good too (that coming from someone who likes Nebraska beef :).) I would definitely stay here again.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us, next time check out the brisket sandwich in the bar....it's famous! See you again soon!

"Business Trip"

5
08/08/2016

I drive a motor coach and brought soldiers from the Iowa National Guard in Perry, Iowa. We stayed Friday and Saturday night at the hotel after dropping the soldiers off at Fort McCoy for their shooting certification. The hotel was very clean, the room was clean, staff at the hotel were very helpful. They have a small restaurant called Brewster's. All five drivers ate their Friday and Saturday nights. Very reasonably priced. The property is very easy on and off from I90. Close to convenience store; very nice place to stay. Thumbs up!!

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for taking the time to leave us a review. So glad you had a nice stay. Did you try the beef brisket sandwich? If not, make sure you try it next time!

"One night stay end of july"

4
04/08/2016

Nice hotel, pool area was nice with a slide and separate children's pool and hot tub, rooms were fine, beds comfortable. Nothing around it really. Restaurant was a very very long wait for pizzas. Slightly frustrating after a day of traveling.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your review! We always appreciate guest feedback. I'm glad you found so much comfort while away from home, but I am sorry about the wait on the pizza. We'll be sure to address that. I hope you will come back again soon and try us again, the pizza is delicious and we are famous for our beef brisket sandwich :) Thank you!

"Comfortable Beds, Quiet Area"

5
28/07/2016

We got a wonderful nights sleep in a very comfortable bed, Wi Fi worked great, nice shower, clean large sized rooms, good complimentary breakfast choices, easy pleasant check-in. Priced well for the quality of this property. Exercise room, 2 pools and safe neighborhood to go for a walk. Couldn't ask for much more!!

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for the great review. We are so glad you enjoyed your stay away from home! We hope you will come back again soon!

"Nice place to stay"

4
27/07/2016

Hotel is currently in the process of updating. We stayed in one of the rooms that had not been updated yet, but it was still very nice. Good bed; mini fridge and microwave; nice roomy bathroom with good shower and towels. Since the bike storage room was not available due to the remodeling, we were given a corner room and took the bikes to the room. It was HUGE! There was plenty of room for the bikes and still left a ton of floor space. We didn't use the pool area but peeked in - cute water slides for kids and a roomy hot tub. Breakfast provided decent choices. Definitely pleased with our stay.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much for the great review! I'm sorry you were able to use the bike storage room, but am glad you found the corner room to be sufficient. Come back soon and see the complete renovation!

"Great place to stay"

5
27/07/2016

tried to stay in Lacrosse but the Best Western there was full so I tried this one. never stayed here before. Everything was great. the lady checking me in was very pleasant. the guy running the lounge/restaurant was very accommodating and friendly. He recommended the pizza and it was very good. the breakfast the next morning was one of the best I have had

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay, next time be sure to try the brisket sandwich!

"Great place to stay in Sparta"

5
18/07/2016

When my husband and I visit family in Sparta we always stay at the best Western Plus Sparta Trail Lodge The rooms have recently been remodeled and the beds are very comfortable. they have a nice pool area including a kiddle pool and a whirlpool. The breakfast is really very good - includes several hot items- eggs, omelets, potatoes, ham, pancakes and waffles as well as cereal, yogurt and fruit. The staff is friendly and accommodating We enjoy our stays there..

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for your review and patronage! We are so glad you have enjoyed the updates made to the hotel! We look forward to seeing you again soon!

"Great Value"

5
15/07/2016

Clean and comfortable, Friendly competent staff, nice little pub and easy location convenient to Sparta and highway but no highway noise good spot to stop past Lacrosse to continue your trip, I stay here 2-3 times per month

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much for the great review! We are so glad you chose us for your frequent stays, we look forward to seeing you again very soon!

"Stayed multiple times. Not bad"

4
12/07/2016

Family event and multiple rooms rented. pool is a plus. rooms are not bad... breakfast added pancakes to the waffle selection. Good improvement. Hot breakfast options leave a little to be desired.Staff is friendly but late nite staff is a little slow

"Your best choice for Sparta"

4
05/07/2016

This motel was very clean, efficient and helpful. The rooms are in good shape and for the most part up to date. Location very good just off of I-90. Breakfast was very good- lots of choices. We stayed on a Sunday night so it was very quiet.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you so much for the wonderful review! We hope you will come back again soon!

"Awesome place "

5
02/07/2016

Very efficient and helpful. Rooms are great. Bath rooms are very clean and up tp date. Brewsters restaurant was very good. Had pulled pork sandwich with fries and slaw. Nice to be able to eat without having to drive somewhere

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Cindy! We hope you will join us again soon at the Best Western Sparta Trail Lodge!!

"Very Nice/Priced Right"

5
23/06/2016

Up to date decor & furnishings in excellent condition. Hotel was clean & had the sanitized/bagged tv remote control. Towels thicker type, continental breakfast was more then that, with fried potatoes, biscuits & gravy, scrambeled eggs, cheese omelets, waffles, and pancakes made fresh with automated pancake maker. Had all the other items you also find on a regular continental breakfast too. Swimming pool & hot-tub were beautiful with soothing water & air temperatures. A nice bar was stocked also. Parking was ample. Great week night price of $89!!

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Deb H. We are so glad you enjoyed everything, and thank you so much for noticing all the updates we've made with decor, furnishing etc. We look forward to seeing you again soon!

"Visiting Family"

4
20/06/2016

I'd been dissatisfied with another chain motel in the area, and so I tried this one, which was clean, comfortable, with a great bar and grill so I didn't have to go back out into the heat for a meal, and an all-around great stay! The rooms are comfortable, and smoke-house sandwiches are great, and the staff is friendly and very helpful!

"Average hotel"

4
15/06/2016

Nice stay. Clean rooms. Mini fridge, coffee maker free wifi. Workout room was ok. The elliptical should be replaced. The bike was average. I chose to run outside instead of use the treadmill. The breakfast was good. I loaded up on eggs ham potatoes and gravy. Reasonable prices at $89.

"Excellent place to stay"

4
08/06/2016

We stayed here when we bike the Elroy Sparta bike trail with my husbands parents and his sister's family. We have 4 children ages 10-5. This hotel was perfect for our group! The continental breakfast was lacking and the hotel restaurant for supper wasn't great. I think you could pack better food than what they serve at the breakfast, and the supper atmosphere just wasn't what we were looking for. However, that isn't why you stay in a hotel. The rooms were comfortable, the pool area was excellent, and the staff was friendly and best of all efficient! The recommended some great places to eat (even though I had researched already!). Their recommendations were on par with what you will find on Trip Advisor. All in all, can't wait to stay again! We already have it booked for this July 2016!

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for writing a favorable review CarlaB6, although the breakfast and restaurant options were not what you were looking for we look forward to seeing you again in July. I am glad to hear that the hotel was exactly what you were hoping for and we hope you enjoyed the Sparta Elroy Bike Trail.

"Upgrading an already beautiful property"

5
02/06/2016

I have been staying here for work for the past 5 years now. This hotel has always stayed "Up to date" in my book. The rooms always clean, the front desk staff recognizes me whether I check in at 3pm or midnight. This last time I was able to stay in a newly renovated room (yes the first person to stay in a new room was a treat). The bar and grill (Brewski's) is not your typical hotel food. The food is amazing and I actually look forward to eating there. Once again the staff in the bar remember me by name when I visit. The pool area is quite large and has a couple smaller slides for kids. The hottub is pretty large as well. This hotel is right off the interstate and VERY quiet. It makes for a great night of sleep! I cannot say enough about how much I look forward to staying here.

Jenny O, Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you sooo much burnstad87! It is guests like you that make our job easy. So glad to hear you loved the new upgrades, we look forward to getting the entire hotel done so everyone can enjoy these great changes! We look forward to see you again very soon!

"Nice place to stay"

4
02/06/2016

the hotel is easy to get to off the interstate. The staff and very helpful and friendly. The appearance of the hotel was well maintained and clean. The breakfast was ok. We were there 30 minutes before it ended and the hot food was over cooked and since we were the only two there nothing was restocked. It all tasted good considering it is included.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you for submitting a review on your stay at the Best Western PLUS Sparta Trail Lodge. Although breakfast items seemed to be an issue I hope in the future you will give us another shot to improve in this area.

"Great time in Sparta"

5
01/06/2016

Nice hotel with great swim area, available year round. Good breakfast choices. Very clean with a wonderful staff. Highly recommended. Right off the interstate. We make a trip to this area often and always book here.

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Karen for a great review, we look forward to your future stays with us and want to thank you for your business when you are in the area.

"Very nice stop"

5
23/05/2016

We grew weary from a long day and settled for Sparta vs LaCrosse and it turned out great.The price was reasonable,the staff very polite and proffesional and the GM is what GMs should be,proffesional but remembering they are in the hospitality bussiness. They have a little bar resteraunt that was lots of fun for some weary from the road guests.The rooms were clean and comfy and we slept like babies.Its in a quiet area before you even enter Sparta and off the highway.

"Great hotel - will stay there again."

5
17/05/2016

They are friendly & helpful. My brother has health issues and they REALLY help him when he stays there as well. They also have a little restaurant /bar area in the evening. HAve great food and great service! I will definitely stay there again. They are also pet friendly.

"wonderful place"

5
18/04/2016

Beds were so comfortable and one of the cleanest places I stayed in Located in the middle of no where but yet close to towns. Pool area was very nice. Breakfast was okay like every where else The staff was great. Really enjoyed for a night over in Sparta Wisconsin area. Nice country setting.

"B W Sparta"

5
08/04/2016

We always stay @ Sparta Trail lodge when we are in the area. Staff is always friendly-Rooms are clean and reasonable. I see they are upgrading the rooms at this time. Food in lounge is good and priced reasonable. A nice place to stay inSparta!!

"Great Staff- Great Service"

5
04/04/2016

Love this hotel. The staff is outstanding at service and love all the amenities it offers. The pool is great for smaller children. Love the new menu at Brewski's, the food is fabulous. Would highly recommend to anyone.

"This is the newest hotel in that town"

1
03/04/2016

First, I would like to say the owner of the attached restaurant was the nicest person there and also this place doesn't deserve the plus in it's title (I've been to regular Best Westerns and better experiences). Now the computer room was alright but it's a small room with 2 computers and an ATM (why they don't have it by the bar is a good question). They do have a fitness center but the elliptical is rusty and in need of repair for it clicks when you use it. Also when in the fitness room expect every member off staff to walk by and look at you while you are in the fitness center. The pool area was ok. They have a slide for the little ones. The hot tub has a leak in it and by 9:00pm the hot tub but be down like a foot of water and every morning/afternoon (of my 5 day stay) I was unable to sit in the hot tub because either they were filling it or it wasn't up to temp. If you went to the hot tub at night there were several people drinking at the hot tub and when the staff was alerted they did nothing to stop them (even though they have signs saying no alcohol in pool area). The breakfast offered is extensive but not if you are watching what you eat. The eggs were burned, the ham sat in a soda solution and the gravy for the biscuits and gravy lacked flavor....the best thing about their breakfast was the coffee with flavored creamer. Now for the room. The bathroom had very dirty baseboard and the floor was pretty gunky too (needs a good scrubbing). The headboards had smudges and streaks all over them. The wallpaper on the outer wall was peeling up. The handle to move the window curtains kept falling off. The closet was so small that the hangers had a hard time staying on the rod when you used the hangers. Lastly, when my family called to be connected to my room they were greeted with a rude, unfriendly attendant. This place was terrible and because of that I wish Leonidas were alive to kick this place in to the Spartan pit where it belongs.

"family getaway weekend"

5
14/03/2016

we drove 3 miles to get to the hotel everything was great and the pool area was top notch for our 4 y/o daughter who had a blast. we may just do it again soon..... more words more words more words is that 200 yet more words more words.

Jenny O, Management Company at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Douglas H! So glad you had fun...and were able to get to 200 words! ;) We look forward to coming again soon!

"Fairly Happy"

4
12/03/2016

Overall, my stay was pleasant and I would stay there again. However, I called the front desk two times for assistance and no one answered. When I walked up their, the staff member was sitting there on their cell phone (irrigating). Second, I thought our room smelled like smoke. However, overall we were happy and we will stay there again.

Jenny O, Management Company at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Hi Molly - I'm so sorry about the guest service you received, we will remind all employees that cell phones are not to be used like that. We certainly look forward to providing the exceptional service we strive for on your next visit!

"great place to stay"

5
07/03/2016

always a welcome home away from home. Management here does a great job of updates. Lounge is handy and food there is good. Overall this is always a good place to stay in the Sparta Area. The pricing is fair and the motel is very clean.

Jenny O, Management Company at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Brian H! We are so glad to always meet and exceed your expectations! Come again soon!

"Nice Hotel"

5
17/02/2016

I stay in Sparta monthly for work and I've tried all the hotels in town. So far Best Western is better than the rest. Rooms are nice and clean even have a TV in the bathroom. Hot breakfast with an OK bar / restaurant on site. I haven't used the pool but it looks decent size with a slide. If I was going to stay in Sparta I would try this hotel

Jenny O, Management Company at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Thank you Christopher H for choosing the Best Western Sparta Trail Lodge for your stays! We are so happy to hear that you prefer us for the Sparta area! You should try the pool, makes you feel like a kid again! :)

"Will NOT stay again!!"

1
11/02/2016

An unexpected, and fairly unpleasant situation landed my three children and I at the Best Western in Sparta. I mistakenly thought I had chosen the most family friendly hotel in town. The Front Desk Attendant who checked us in, and was working the following a.m., was a manager I believe. How someone with a complete lack of customer service skills landed such a position is beyond me!! She allowed us to check in early but her irritation was evident. I asked for a comb for my son later in the stay and was, once again, treated as an inconveniece. When I pay more than the value of a room on a Wednesday night in the off-season I certainly don't expect to be treated poorly. As the former Front Desk Manager of a comparable hotel, I was outraged! Being accommodating and making the guest comfortable should be number one. What's worse is that the woman who worked the desk Wed. night was equally rude, at one point questioning whether I was even a guest! The one bright spot of my stay was my housekeeper, whose name I never did get (whoever was assigned rm. 331 on 2/11). She was an absolute delight. When housekeeping staff is better at customer service than Front Desk staff there is a problem. We were still unable to return home Thursday and would have paid for a 2nd night if treated correctly. But, Super 8 will be getting our business tonight and hopefully we won't be treated as an inconvenience.

Jenny O, Management Company at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
Hi Kayla L. I am deeply saddened to read of this kind of behavior/customer service from any of our employees. I am however glad you could find the shining star in housekeeping. This is certainly not the exceptional service we strive for, and I hope someday in the future you will come back and try us again!

"Best Best Western"

5
02/02/2016

This Best Western hotel was GREAT! We enjoyed our stay. The pool area was great. There was a nice restaurant/bar there and the exercise room was nice too. Bed was comfortable too which is always good & the shower was great too! No complaints on anything!

"you feel like your home"

5
02/02/2016

From the time you enter the property, you can tell the quality of the stay is there. The location is close to the expressway, makes it easy to locate. The staff could not do enough to make you feel welcome. We will stay here again in the future. Thanks to the entire staff at the Sparta Best Western Plus,

"Nice place to stay in the Sparta area"

5
25/01/2016

We have family in Sparta and were so happy to have found the Best Western Plus Sparta Trail here. John at the front desk is always helpful and friendly. The rooms are comfortable and the pool area is so nice for families- a children's area, a whirlpool, an adult swim area and also a sauna. There are plenty of tables to sit and enjoy the nice brightly painted areas. The breakfast is just a step above the normal- they have added a pancake maker and have lots of hot choices and also fresh fruit. The seating area is also very nice and if it gets too crowded- they open the adjacent lounge seating. We enjoy coming to this hotel.

"The best of Sparta"

5
10/01/2016

This Best Western continues to be the only place we stay at when visiting Sparta! The manager, John, was personable and helpful. Our room, as always, was an excellent value. The breakfast selection continues to be broad and now includes a pancake maker, which is new (and fun) and a nice addition. We will definitely stay at this location the next time we are in the area.

"Good stay for the Christmas holidays."

5
05/01/2016

Nice, clean and comfortable. We stayed over a week and about the 3rd night had very noisy neighbors in next room, we requested to move them or us, Manager said they had checked out and then he blocked off rooms on both sides of us for the rest of our stay. That was awesome. Takes large dogs(70-80#) and only charges 20/a day for them, and tops out at $100 so if you have a long stay you don't incur more charges. Breakfast had a large selection of hot and cold items only downside was that the breakfast items were the same every day(scrambled eggs, biscuits and sausage gravy, potatoes, some type of canned ham, waffles and pancakes). It's not a big deal if you're only staying a couple of days, and there is a large selection of items, so you can alternate items. Overall this is a great place to stay and would gladly stay here again.

"Family friendly hotel"

4
02/01/2016

Staff was friendly and very helpful. Pool area was clean and a great area for families and kids of all ages. Room was clean and comfortable. Thoroughly enjoyed that their were two televisions in the room. The bathroom was nice, clean and spacious. The breakfast buffet was very good! Large variety and good selection. The mattress on the bed was not very comfortable.

"Best Western Sparta"

5
28/12/2015

This place is definitely Great value. The staff was very friendly and very accommodating. The kids loved the pool. The breakfast was in line with other hotel breakfasts. We will definitely stay here again.

"Family get together"

5
27/12/2015

Very nice hotel. Pool, jacuzzi and sauna are very nice. Hotel is quiet. Would definitely stay here again. Stayed at all the other hotels at one time or another in Sparta and this one was tops. A great value for the price.

"Business Stay"

5
26/12/2015

Always stay here when I am in town on business. Rooms are clean and well appointed, microwave and fridge. Breakfast is excellent, can meet low carb regimens. Always have a local paper and USA today. Very good fitness center and nice pool with hot tub. Good restaurant in hotel and decent one next door. Staff always helpful

"Great Stay"

5
14/12/2015

Outstanding staff and great location for a stay in the Ft. McCoy area. I have traveled to this area for the last 3 years and the Best Western Sparta Trail Lodge by far has the best for location and amenities.

"Best place in Sparta"

5
10/11/2015

I do business with Fort McCoy and the Best Western Sparta Trail Lodge is not only located right near the gate, but it is a very nice property to stay at. It is so nice to have a hotel that's all inclusive. Pool, hot tub, fitness center, and an on site restaurant and lounge. Top that off with a bed you don't want to leave and a very quiet room and you have a great place to stay. I was there last weekend and will be next weekend as well. I don't even consider another hotel when I visit Sparta. Highly recommended!

John H, General Manager at BEST WESTERN PLUS Sparta Trail Lodge, responded to this review
David, Thank-You for the review of the BEST WESTERN PLUS Sparta Trail Lodge, I am happy that we are providing you with accommodations and amenities that set us apart from the other hotels in the area. With the upcoming renovations to our rooms we look forward to having you as our guest in the future.

"Very nice stay with an onsite pub and restaurant"

4
29/10/2015

We stayed 2 nights during our Sparta-Elroy bike trip. Was a very convenient place to stay with comfortable and quiet rooms just a short distance outside the city. The onsite restaurant was a welcome convenience, the food was good and the waitstaff was outstanding. The only drawback on this particular visit was there must've been a kid convention in the area because the pool and hot tub was extremely noisy all the time - even when we tried to go in the early morning. We will stay there again but try and make our trip during the week.

"Great place to stay if riding the Sparta-Elroy bike Trail."

4
26/10/2015

This hotel is very close to the Sparta end of the Sparta-Elroy bike trail. The hotel was very clean. Breakfast is free but you need to get up early to enjoy. There is a bar on the premises that serves food so you cannot bring in your own food or beverage due to Wisconsin state laws. (Note: The bar does not open until 4:00, even on college or pro football days!) The room was spacious but we had a difficult time getting the room to cool down. The pool area was very nice and great if you have kids. The staff was adamant about no early check-in because needed to get the paper work/guest rooms organized first.

"Best of Sparta"

4
26/10/2015

Was looking for a good hotel in Sparta when we were looking at the fall colors in Wisconsin. This was very convenient being right off of the I system. Hotel was easy and fast to check in, clean, quiet and had a great breakfast. All of this when apparently the electricity was off in Sparta from 100 am to 500 pm because a squirrel ate some wires at the electrical station. It seemed like everything was shut down in Sparta because of the outage. Even when this was going on, they were helpful and friendly. I would use this hotel again. Beds were especially comfortable.

"Best Western PLUS Sparta Trail Lodge, Sparta, WISCONSIN"

5
19/10/2015

This is a great hotel to stay at! The service was excellent with delicious breakfast. I loved the pool area! It had two water slides (one in a kiddy pool and the other in a regular size pool), and a hot tub. I would definitely recommend staying at this hotel.

"Great hotel!"

5
05/10/2015

A very quiet, beautiful and extremely comfortable hotel. You do not want to get out of the bed. Great restaurant and lounge. Exceptional service in the lounge. I was there on business so a good nights sleep is very important to me. I never heard a sound while in my room. I will definitely visit again.

"Family Visit"

5
30/09/2015

Visiting family in the area so we decided to try this hotel. Loved it. Rooms were clean and quiet. Staff was friendly. Pool area needs a little routine maintenance but nothing major, everything in working order. Complimentary breakfast was honestly one of the best I have had in a hotel. Coffee was really good and they have an automatic pancake making machine, which if you are into that sort of thing, is pretty awesome. Hotel is a short drive to everything in town too.

"Best Western Sparta, WI"

3
27/09/2015

over priced rooms. Although great staff, they went out of their way to make the stay good. nice clean quiet rooms. Slow elevator was annoying. Breakfast was pleasant and selection was what was expected with the addition of all the toppings for the fresh pancakes and waffles. the breakfast area was kept stocked and clean.

"Sparta WI"

4
24/09/2015

Hotel was very convenient to a wedding in the area. Showerheads are located too high, could not adjust. Staff was very friendly and helpful in giving directions. Beautiful scenery any time of the year.

"Best Western Plus Sparta Trail Lodge...wonderful!"

5
23/09/2015

The Best Western Sparta Trail Lodge is an ideal place to stay when you don't want the hustle and bustle of LaCrosse, Wisconsin. The Sparta Trail Lodge location is perfect and the hotel is immaculate. It is an ideal place to stay! The breakfast selection is one of the best we have ever enjoyed at a Best Western Plus facility.