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Best Western Plus Grosvenor Airport Hotel, San Francisco

4.0/5  - basé sur 2270 notations.
380 S Airport Boulevard, 94080-6704, San Francisco, United States - See map
Best Western Plus Grosvenor Airport Hotel - Welcome to the recently upgraded Best Western Plus Grosvenor Hotel just minutes from downtown San Francisco. The Best Western Plus Grosvenor Airport Hotel is ideally located in the center of San Francisco. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Just 1. 5 miles from San Francisco International Airport, the Best Western Plus Grosvenor Airport Hotel is the perfect hotel in South San Francisco, CA for business travelers and vacationers alike, with easy access to must-see attractions like nearby Fisherman's Wharf, Pier 39, Union Square, Chinatown, and Golden Gate Park plus complimentary shuttle service to SFO. Our recently renovated rooms are beautifully appointed in warm reds and clean whites. Beds are covered with triple sheeting and duvets for your comfort. Your room’s flat-screen TV and free high-speed Internet access help you stay plugged in, while the coffee maker, refrigerator, and microwave let you feel a little more at home. From May until October, you can splash down in our heated outdoor pool. Planning an event? Our flexible meeting spaces can accommodate up to 400. Here we start your day with a complimentary full hot breakfast. Fill up with eggs, breakfast meat, French toast, biscuits and gravy, pastries, fruit, yogurt and 100% Arabica coffee. Later in the day, visit the Brass Elephant Restaurant & Lounge for American comfort food classics, nightly happy hour specials, and all the games on TV screens as big as 12 feet. Ready to eat, but not to go anywhere? We also offer room service. Upgrade to our Club Level rooms and you can add a little luxury to your stay, with complimentary turndown service, slippers and bathrobes, CD player, and other amenity extras. Whether you’re visiting for a 49ers or Giants game, attending an event at the South San Francisco Conference Center, here for business in Silicon Valley, or simply visiting our wealth of cultural attractions, the Best Western Grosvenor Plus Airport Hotel is the right choice for style, comfort, and value. Book your visit to San Francisco and the Best Western Plus Grosvenor Airport Hotel today.

Best Western Plus

Grosvenor Airport Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 2270 guest reviews
NOTE ISSUED
Excellent
853
Very Good
889
Average
341
Poor
115
Terrible
72
REFER TO NOTICE
Business Business
420
Couples Couples
710
Family Family
640
Friends getaway Friends getaway
205
Solo travel Solo travel
189
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable Stay in South San Francisco"

4
12/11/2018

We had a one-night stop in South San Francisco to attend a relative's birthday party with extended family and this turned out to be a great choice. Near the SF airport, this Best Western was very clean, comfortable and supplied everything we needed. The décor was not over the top but very nice for the venue's price, the breakfast served (included in price) was wonderful, and our room on the 8th floor, except for an insulated low hum of freeway traffic, was very quiet. The front desk service was good as well even under busy circumstances.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Christel, thanks so much for your nice comments on your recent stay. It sounds like you had a nice visit, and we appreciate you taking the time to share your thoughts with others. We look forward to your next visit. Thank you again. Jim McGuire, General Manager

"Great place, close to the airport"

5
12/11/2018

We've stayed at this place before as it is very convenient to the airport. When we checked in we were upgraded to a suite - Sweet we thought. Not so much, unfortunately there was a banging pipe above us most of the night. However, when we expressed our concern to the front desk when we checked out, they reduced the price of the room and gave us extra points to our BW account. The right thing in my book therefore, I give them 5 stars. Also nice restaurant on premises AND right next to See's candy outlet! Extra Sweet!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your nice comments on your recent stay. I am sorry about the noise - that certainly is a mystery, but we will get it solved! I am happy you were pleased with our customer service. We appreciate your understanding and hope to see you again soon. Thank you, robred. Jim McGuire, General Manager

"Great value and location!"

4
11/11/2018

This hotel was conveniently located within 1.5 mile to San Bruno Bart station which made it very easy to take public transportation to Downtown San Francisco for site seeing experience. The hotel also offers free daily breakfast buffet with pancakes and waffle station. The complimentary airport shuttle which runs 24-hour was a great way to save money and is just minute to and from the San Francisco airport. The staff were also very friendly and accommodating. I would recommend this hotel to my family and friends.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello KitKat and thanks so much for your great comments! We appreciate that you would recommend us - that means everything. See you again soon, we hope. Jim McGuire, General Manager

"First time in Cali and BW didn't disappoint."

5
11/11/2018

This was my first time in California. I was traveling for business and wanted something close to the airport and centrally located to my 3 offices and attractions. I chose to fly in early so I had time to site see before starting the business part of my trip. In addition to being close to the airport, being across the street from McDonalds was a real plus for those late night munchies. It's perfectly located off the 101 which connects you to the 380 and other freeways. To get there from the airport. Don't follow the GPS because it will take you out of your way and put you on the freeway. From the airport get on N. McDonnell road heading south. It turns into S. Airport Blvd and BW will be on your left, it's less than 2 miles from the airport, 30 minutes from Ghirardelli Square & Fisherman Wharf, 20 minutes from Outback Steakhouse and less than 10 minutes from Tanforan Mall. Tanforan Mall is where you can find Target and other national retailers. Close by theres Best Buy, Red Lobster and other restaurants and stores. This was also my first time in the new rebranded Best Western Plus which now looks like a real moderately priced hotel with it's interior corridors and other amenities. The BW of yester-year with it exterior corridors looked more like low budget motels than a reputable hotel. Another reason I liked this BW is because of the staff. Everyone on staff that I encountered was extremely helpful when help was needed but the person who made me day was my floor housekeeper. The housekeeping staff was AWESOME! I'm not sure if I had the same lady the full week and I wish I got her name before leaving. Everyday she greeting me with a smile, a thank you and wished that I have a nice day. That's something you rarely see from housekeeping. Sometimes she would be around when I returned and asked me how I was doing. I was extremely impressed with her attention to my wellbeing. Those small acts of kindness goes a long way and says a lot about her character. If I ever have to go back to Cali for work again. I will always recommend this as my first choice to stay. Other reasons: Comfortable beds and pillows, close by the airport but don't hear the planes.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello G-Town and thank you very much for your detailed comments on your recent stay! Also, thanks for the great tips on how to get here, although the Highway 101 is pretty easy to our hotel as well. I will share your nice comments with our Director of Housekeeping and the entire staff, we loved reading them! Please come back again and stay with us again soon! We really appreciate you taking the time to write a great review. Jim McGuire, GM

"Convenient and cost-effective with hotel/parking"

4
11/11/2018

We stayed at the hotel the night before our trip and the night we arrived home. The room for the first night was great and we had no complaints. For our second night, we were very glad for a comfortable bed but were disappointed that temperature control in the room did not work and the room was very chilly. When we called the front desk, we were told that no one was available to fix it. In addition, the bathroom sink water faucet control did not work and we only had cold water. We also smelled cigarette smoke in the morning. At check out, we shared these issues and were told that they would be taken care of. We will definitely stay here again as the first night's room was nice, the bed was very comfortable (both nights) and the staff was friendly. We really appreciate the service of parking our car and receiving a shuttle to and from the airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Kristen and thanks so much for your comments. I am sorry about the air conditioning in your room - we have maintenance staff on duty until 11PM, sorry no one was able to help you. I am also sorry that some of our guests chose to ignore our non-smoking policy and smoke. Not only is this an inconvenience for our guests, but it is a large inconvenience for the hotel. Sorry for these inconveniences and hope to see you again soon! Jim McGuire, GM

"Airport Ease"

4
06/11/2018

This was a nice hotel near the San Francisco airport. It was clean and comfortable. The shuttle to the airport was efficient and on time. The price was reasonable and check-in and check-out process went very smoothly

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments! We hope to see you again soon! Jim McGuire, GM

"Get Together"

4
25/10/2018

The hotel is nice and clean. Staff made customers welcome and were helpful with suggestions regarding places to eat and things to do. Complementary shuttle and full breakfasts were very much appreciated. Thank you.

"clean room and good location if you drive"

3
22/10/2018

I stay this hotel whenever I visit SF because I drive. Even they charge you for parking, reasonable price with easy access location to SFO. This time, my front door and next door was very noisy at night. But most of time, I like this hotel.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Mayumi! Jim McGuire, General Manager

"Comfortable room with great on-site restaurant but hotel shuttle is confusing."

4
21/10/2018

The room was spacious, clean and comfortable. We had dinner in the on-site restaurant and it was great, as was the included breakfast. Our only complaint was that the word "Grosvenor" on the shuttle was tiny and in big letters is said Best Western San Francisco NORTH but the address for the hotel was SOUTH San Francisco, so we didn't think it was our shuttle and let it go by several times before we asked the driver. Crazy.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments. Sorry if you were confused over the shuttle sign. Our shuttle sign says Best Western Plus Grosvenor (not North). The address is South San Francisco. Sorry for any inconvenience. Jim McGuire, GM

"A luxury experience close to the airport"

5
21/10/2018

This BW Plus Grosvenor defied all of the assumptions I make when I hear 'close to the airport.' It was beautifully decorated, with delicious hot breakfast every day, super friendly staff, and just a luxurious feel. I highly recommend.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
DMSFive - thanks so much for your great feedback, we really appreciate it! Please come back again soon! We love your comments. Jim McGuire, GM

"Nice room, convenient location"

4
20/10/2018

Nice room for an early morning flight out of SFO. Great breakfast bar and free shuttle to the airport. Good location for a stay to see the city and South San Francisco. The staff was really friendly and check in and out was a breeze.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Melanie. I am happy to read your great review....we appreciate it! Jim McGuire, GM

"Good reliable stop if you need an airport hotel at SFO"

4
16/10/2018

I was catching a morning flight out of SFO. I stayed here the night before, and it was fine. Quick friendly check in. Lounge had good beer and a nice menu. The free nibble food was a nice touch — one could make a meal of that.... for free! Check out was quick, and you can get an express check out — no need to see the front desk on your way out. Be aware that South Airport Blvd is blocked between the hotel and car rental center and the terminals. To get there from the hotel it is relatively simple to head north then cross US 101 and head south on 101 for the next exit. A bit roundabout, but works. Just add a few minutes for the detour.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Fred, thanks for your personal comments. Great news! The road construction is over! It is now very easy to get to the car rentals and terminals. We appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

"Noisy, dated, dumpy"

1
14/10/2018

Horrible experience. We arrived and they gave us a room that was super noisy. We could not sleep because we heard all the street noise. Very noisy. Then we flush the toilet and it doesn't stop flowing. We then try to turn the tv on and it was broken. We call the front desk to try and have our issues resolved and they tell us there is nothing they can do about anything because they are "sold out". Our entire hallway was completely empty and there were several rooms available. Try and find a quieter place to stay. This place is a dump.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello "e P" and thank you for your personal comments. As I stated to you in another review you left, we are very sorry for the experience you had at our hotel. It is absolutely not or norm. We have indeed been sold out almost every night. I am sorry that you did not have a good stay with us, and hope you will give us another try. We are absolutely not a dump. Jim McGuire, General Manager

"Hotel by the Bay"

4
14/10/2018

Excellent location near the airport and a short distance into the city. Breakfast is good and there's a bar and restaurant that has decent food and drinks. Near some fast food but you'll need to travel to get better dining experience.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Paul, thanks so much for your great comments on your recent stay. Jim McGuire, General Manager

"Great staff and breakfast"

5
13/10/2018

Great room, comfy bed, great bar and restaurant. Linda the bar tender is amazing. She made our night. Always available for anything we needed. Took charge of a very busy night and made sure everyone was having a great time.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Jeff and thanks so much for posting your nice comments here and for mentioning Linda. I will be sure to share your comments with her. We hope to see you again soon. Jim McGuire, General Manager

"Best Western always a good choice"

5
10/10/2018

We had a great stay at the BEst Western. It came with a good continental breakfast. Also there is an ihop close to it and a little gas station with convenience products. MC Donalds is right across the Street. Good shuttleservice to the airport SFO, every half hour.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Oliver, thanks a lot for your nice comments on your recent stay, we really appreciate it and look forward to your next visit! Jim McGuire, General Manager

"Best Hotel, Great Location and Best Rates!"

5
09/10/2018

We stay here multiple times a year. This is in the best location, best hotel, comfortable beds, good rates and friendly staff. They even have a shuttle to the airport. The breakfast is the best! They are very accommodating. For a few extra dollars, you can get a late checkout later in the day. This is the place to stay! Yes, you will have to drive into the city, but that is just 20+ minutes away.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Engineer, thank you very much for your great comments and thank you for choosing our hotel multiple times per year. We really appreciate your feedback! Looking forward to your next visit! Jim McGuire, General Manager

"Juds Bday party"

5
09/10/2018

We stayed here to celebrate a friends birthday and attend a niner game. We arrived on sturday the day before the game. Had dinner in the bar with drinks. Had a great time and the service was excellent.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Kathy, thanks a lot for your great comments, and thanks for choosing us for your friends birthday! Jim McGuire, GM

"Exactly what you think it is going to be "

4
08/10/2018

If you stay in Best Westerns frequently, you'll recognize this decor. I was checked in at 1am by an efficient attendant who typed at light speed. I didn't have a reservation, got my room for $89, and was upgraded to a suite (I'm BW Platinum). I was in the room by 1:05. Bathroom needs a renovation, shower head low and water pressure so so but the BW emphasis on cleanliness is there and the bed was reasonably comfortable. If you need to spend a night at SFO, this is a good choice.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments, William. Please come back again soon. Jim McGuire, GM

"Overall, pretty much as expected for a Best Western Plus"

4
04/10/2018

Overall a pretty nice hotel within about 15-20 minutes of downtown SF when traffic isn't too heavy. (otherwise figure 30-40) Staff was friendly and the included breakfast was a notch above the "regular". It is in a mostly industrial type "not so good" neighborhood with several other "name" hotels in the area with a McDonalds across the street, IHOP and Denny's just down the street away. We noticed a sign posted at the IHOP stating that they have had multiple break-ins of vehicles which made us a bit nervous parking at the hotel just a short distance away. We made sure that we were parked in a very well lighted area. The only other negative was the street noise. We were on the 6th floor on the side facing South Airport Blvd (so named even though it is north of the airport??). Anyway, the street traffic noise really penetrated through. We travel frequently and stay often in similar hotels. Most of them are constructed to minimize traffic noise penetration. Fortunately at night the street is sparsely traveled but expect it to pick up pretty early in the morning. Beds was comfortable with an array of pillows to choose from. Room and bathroom were both clean and adequate. Price was about half of what a comparable room downtown SF would cost. We had pre-paid parking downtown for our evening outing to the theatre. The difference in room cost paid for our tickets to the show. So, if you are just looking for a room for the night, and don't mind the drive and have pre-arranged parking, I would recommend staying here.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Jericv, thanks so much for your detailed review of our hotel and surrounding area, we appreciate your feedback. I am happy to read that you were pleased with our hotel. Thank you for you recommendation. Jim McGuire, GM

"Great place to stay"

5
04/10/2018

This is a great hotel if you don't mind an extremely small bathroom. That is the only negative about our stay. The food in the restaurant was wonderful. The chef in that restaurant knows how to prepare delicious meals

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, JoAnn! We appreciate your great feedback. Please come back again soon! Jim McGuire, GM

"Convenint Location"

4
03/10/2018

A very convenient location, close to the airport. A good place to stay after a long flight before picking up the car the next day. The room was a good size, very clean and well appointed. Reception was very helpful and friendly. The breakfast was varied and would suit most tastes. Prices seem to have risen in all hotels this year and can no longer be regarded as great value for money. It is very quiet and great for a one night stay. If you need a taxi to go anywhere, we needed one to get to the car rental at the airport, beware the hotel car if the taxi does not turn up. $20 for a taxi from the airport to the hotel, the taxi did not turn up to take us and we were told by reception this is not unusual and to use the car which services the hotel. on this advice we used the car only to be told halfway to the airport that the cost was$55, this is not great service. When we contacted the hotel about this we were told that we should have asked what the price was before we took the car. When you are told by reception that they use this provider all the time you do not expect to be taken for a ride. A good stay spoiled by an over priced journey. We would still stay at this hotel again because it is convenient, but would now always insist that they call a taxi firm.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Phil, thanks so much for your very nice review on your recent stay at our hotel. I am sorry that the private town car driver did not tell you how much the fare would be. Our desk clerks do not know how much he charges, as he is a private operator. I will share your comments with him and be sure he quotes the prices first, and hopefully guests will verify this before accepting. Sorry for any inconvenience. We hope to see you again soon! Jim McGuire, General Manager

"Adequate for price"

4
02/10/2018

Stayed one night to make travel for an appt in SF easier - hotel staff was very professional and friendly. Amenities were ok - my key did not get me in the fitness center for some reason. Bed was too firm for my taste but pillows were good. In room coffee maker was missing a part so had to go downstairs for coffee.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments. I am hopeful that you reported these issues while you were here so we had the chance to remedy them. Sorry for any inconvenience, and we hope to see you again soon! Jim McGuire, GM

"Road Trip #1"

4
02/10/2018

Perfect for our needs. Chose the hotel close to airport as landed in SF after long haul from UK early evening and prior to picking up car for road trip down the PCH following morning (opposite Sixt car hire - another reason for choosing). Decent size room, clean and comfortable large bed. Staff very helpful and a good breakfast before setting off early morning. Little noisy as would be expected being close to airport and the freeway - but always travel with earplugs just in case. Coffee station in reception. Good value for money.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Howard-Moon, great review, and we appreciate it. We are happy you enjoyed your stay and look forward to your next visit! Jim McGuire, GM

"Excellent Service"

5
24/09/2018

We travel frequently to the Bay Area, so having a hotel that's near what we need and has the amenities necessary is important. This was our first time staying at this particular hotel. The hotel is right near SFO, with easy access to 101 and 280 (via 380). Additionally it has an on-site restaurant for dinner with decent American fare. The room itself was clean and quiet. The bed was a little firmer than I prefer but not unreasonably so. On our first night there, I went down to the restaurant and ordered a sandwich to go. The service was prompt, and the meal well packaged and small condiment jars were provided along with the meal. This is now my "go-to" place to stay when visiting the SF Bay Area.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Daydream, and thank you very much for your great review on your recent stay. We are happy that we will be your "go-to" hotel, and we look forward to your return visit! Jim McGuire, General Manager

"Great place to stay"

5
21/09/2018

Friendly staff great room and excellent bar and food the best western plus Grosvenor was excellent. Staff were a reassurance that customer service still exists, the room was excellent and the bar was a nice place to sit and have a drink and a meal. The food was fantastic and well priced and from what we could hear Rosa the barkeep provided counselling listening services free of charge. She also provided excellent service. Well located and the airport shuttle service works well. Highly recommended.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
LeeAnn, thanks so much for your excellent feedback on your recent stay! Thanks for your humor regarding Rosa, I will share this with her. Please come back again soon, and thank you again for your nice comments! Jim McGuire, General Manager

"Pleasently surprised"

4
20/09/2018

Staff was very friendly. Loved the breakfast to go and free shuttle. Room service was very nice to have, very friendly staff and servering were plenty. The bathrooms are very small and they could use new windows to keep the noise out. Outstanding place to stay overall for the price.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Peggy - we appreciate your feedback! Jim McGuire, GM

"Good continental breakfast"

4
19/09/2018

The breakfast spread was beyond my experience of continental breakfast. Kudos to the F&B dept. Room was clean and comfortable. Lack of microwave oven and housekeeping should make sure the TV is functioning and toiletries are replenished. Otherwise, it's worth the price you pay for a stay here.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments. We are happy you enjoyed your stay. For future reference, we do have microwaves available upon request. Sorry if your amenities were not replenished, that is quite unusual. We appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

"excelent"

5
18/09/2018

Great value for reasonable price. Clean. Awesome SF photos decorsurprized by the comfort and quick personal response when called for inquiery. other places kept transfering us to hotel reservation off site. breakfast was included and lots to choose from.short drive to down town SF or San Mateo few minutes from airport

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, BABATOM! We appreciate your nice feedback. Jim McGuire, General Manager

"Excellent Stay at an Excellent Hotel"

5
18/09/2018

My wife and I had our flight canceled due to Hurricane Florence. We opted to stay here as it is close to the airport and still convenient to the city via BART. I'm glad we chose the BW. Starting with check-in, our experience was delightful. The staff was very friendly and helpful, the room clean and pleasant, the bed comfortable, there was no noise, the breakfast was tasty with a good selection, and the WiFi reliable. I would have no problem staying here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Mike, thanks for your nice comments! We are happy that you stayed with us and were safe from the hurricane. Hopefully you made it safely to your destination. We look forward to having you stay with us again, under better circumstances. Jim McGuire, GM

"The right place for us to stay"

5
14/09/2018

The outstanding feature of the BW Grosvenor is the staff attitude. Without exception the staff we encountered happily and willingly helped us from beginning to end. It's an old fashioned place, rather large but still no feeling of being lost in the crowd. As a way to prepare for or get over a long international flight, this is the place.

"Great Hotel"

5
10/09/2018

Staff including bartender was awesome very accommodating and sooo nice anything asked for (towels etc) were immediately taken care of would absolutely recommend staying here. I am employee and one of the best I've been at and so clean

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Escape and thanks so much for your great comments on your recent stay! Being in the business, you know what it takes to ensure guest satisfaction, so we really appreciate your feedback! Thanks again. Jim McGuire, General Manager

"overnight stay prior to airport departure"

5
09/09/2018

Very convenient to the airport; room was very clean and had everything we needed for an overnight stay including a mini refrigerator and coffee maker. The bathroom was small but adequate for an overnight stay. The Included breakfast had many choices and was nicely presented.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Karen, thanks so much for your great comments on your recent stay! We appreciate it and hope to see you again very soon. Jim McGuire, General Manager

"Very accessible staying to SFO."

4
09/09/2018

room condition: good, Having a good sleep. location: very close to SFO. easy to return to rental car service . convenient service: shuttle bus , easy to access to SFO. * unfortunately at check out only one staff is working. so very clouded. (depends on customer)

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your feedback, Toshiaki. We always have at least 2 people working each shift, they perhaps were helping someone else. Sorry for any inconvenience and we hope to see you again soon. Jim McGuire, General Mangager

"Visit"

5
06/09/2018

In town for a destination wedding. We had a wonderful stay at this hotel. Everything from staff at check-in to food in the brass elephant for dinner to breakfast and check out was amazing. Thanks for making our stay enjoyable!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Laurie, thank you very much for your great comments on your recent stay! I hope you had fun at the wedding you attended. Please come back and visit us again soon! Jim McGuire, General Manager

"Three C's Clean, Comfortable, price Concious"

5
06/09/2018

I think that everything was great from the selection of toiletries to the breakfast buffet. Staff was friendly. Rooms are spacious enough that the only thing I would suggest is to increase their full size beds to a queen size.

"Clean and comfortable hotel"

4
05/09/2018

This hotel was very clean and comfortable, but needs sound proofing. Although the bed was comfortable, I was unable to sleep well because I could hear traffic noise all night. I'm a light sleeper, and asked for a quiet high floor level room. I was given a room on the top level (level 9) but still heard traffic noise all night. The accommodations were, however, excellent. There was plenty of free parking, a pool, free hot breakfast, as well as a bar! A McDonalds was also located right across the street. We were here to visit Lands End and Ocean Beach, which was only about a 15 mins. drive away.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello May and thanks so much for your very nice comments. I am sorry if the outside noises bothered you. We are in a very busy area, I apologize for the inconvenience. I am glad you took advantage of our amenities, and we hope to see you again soon! Jim McGuire, General Manager

"California trip"

5
03/09/2018

Jim McGuire the GM of this hotel has a great place to stay while in SanFrancisco. Large, very clean room with a king bed was very comfortable. Great restaurant on site with good choices at reasonable prices. Free breakfast in morning had a very large selection of items to choose from. All food was hot and tasty. Only a mile and a half from SFO airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Gregg, thanks so much for your great review on your recent visit! I am happy you enjoyed the hotel, and it was great to meet you and Sandy, with Donna. It sounds like you had a great trip, and I am glad that your last night was spent at our hotel. We hope to see you again soon! Thanks again! Jim McGuire, General Manager

"Over night stay"

5
03/09/2018

Friendly staff, great food, nice rooms. We had a great time over all, there was a small problem with the window rober that allowed air and noice through , but other than that we had a great time , the buffet was great and parking was safe

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great rating and comments! Please come back soon. Jim McGuire, General Manager

"Beautiful Hotel and Enviroment"

5
31/08/2018

We arrived late after an exhausting trip and was welcomed by the front desk staff by our name without asking who we were. All accommodations were ready for us at time of arrival. We always enjoy the Bays view from our upper level room (7th floor) and wasn't sure by arriving late we would receive either. Again pleasantly pleased that they remembered our preference. Very clean room, comfortable bed, nice restaurant and bar environment. Breakfast staff Allen, continues to be a positive representative for the hotel. He meets with us each time and gives us the attention exhibiting kindness by holding great conversation with me and my family. We were informed that their may be a little noise above our floor early morning but never heard it. Meet here for family, friends, business or just to relax our choice when visiting San Francisco.

"Over night stay before returning home - close the the airport"

5
30/08/2018

Over all our stay was great. Breakfast was a little bit crazy as when we got there at 9 am there were no more utensils and they had a difficult time keep up with clean up of the tables. I guess to be expected a little with a free breakfast. But the staff was very nice and helpful. Our over night stay was very good. Considering we were right outside the elevator we thought it was going to be noisy but not all. I would definitely stay there again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Nancy, thanks so much for your great comments on your recent stay. Yes, our breakfast gets very, very busy and our staff does their best to keep up. Thanks for your understanding. We appreciate your feedback and hope to see you again soon! Jim McGuire, GM

"Decent Airport Hotel / Good Breakfast"

4
30/08/2018

Nothing bad to say. 5 mins from airport, decent price (comparatively speaking.) Clean room, bathroom little small but worked for our family of 4. Good breakfast buffet. If you need a place for a night near the airport and don't need anything overly fancy, I'd recommend it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your nice comments. Jim McGuire, GM

"Not a good experience. Some of breakfast staff needs to be fired."

2
28/08/2018

Front staff was helpful, breakfast staff not so much. My 12 year old daughter flipped the waffle maker and it tilted to the side. The main breakfast host came and yelled at her she was almost crying when she came to me. I told the front staff and the host was polite the second day. My son told another breakfast employee the milk was going bad and he literally said "ahh na" and walked away. I tried the milk and it was going bad I could not swallow it. The room I booked was not available and had to take a different room. They did discount the price because of that. If a guest says the milk is going bad... at least taste it to see for yourself - even if the person complaining is 14 years old. The only reason I am posting a poor rating instead of terrible is the good service of the main desk staff.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Keith and thanks for your feedback on your recent stay. I am sorry that you had a bad experience in our restaurant - the service you received is well below our standards. I will speak to the breakfast servers and share your comments with them. We hope you come back and give us another try. Jim McGuire, General Manager

"Good stay with just a single exception."

3
27/08/2018

Close to airport with very friendly airport shuttle. Staff at checkin very nice. Power outage since morning but they fixed before nightfall. Pasta in restaurant was average at best, mushroom soup excellent. Waiter helpful but at completion of his shift took payment and assumed with no prompting that balance was his tip, not a small balance and we tip proper.shame as it takes the pleasure away from thanking someone for good service and to assume and keep all change never to return to customer was and is awful. Again we tip at least 15% often more, well he got more and we did not enjoy the giving. Upon checkout staff was friendly and helpful. Would stay again but boy..dont give waiter cash. He even was no longer on property anyhow good location with comfortable bed too.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Monyetbesar and thanks so much for your overall nice comments on your recent stay. We apologize for the unforeseen power outage (a gaggle of geese flew into our transformer). I will speak to the servers regarding the check balance, this is highly unusual and I apologize for this. Sorry for any inconvenience and we hope to see you again soon! Jim McGuire, General Manager

"??"

4
20/08/2018

We were overall very happy with our stay... booked 2 double beds, were able to change to a room with one bed..we assumed it would be a queen, it's was 1 double.... impressed with their breakfast!! Loved making the waffles!! Will definitally book again

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments. Our rooms with 1 bed are either a king or a queen. We also have rooms with 2 double beds. I am glad that you enjoyed your stay! Jim McGuire, GM

"Great experience"

5
19/08/2018

Clean, friendly staff, easy check in, great restaurant, and extensive breakfast bar. Would definitely recommend and stay there again if I ever get to San Francisco again. The airport shuttle was the reason I chose and really lucked out.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Laurie, thanks so much for your great comments regarding your recent stay, our breakfast and shuttle! We really appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

"Under renovation - they are getting there . . . New beds and art are wonderful!"

4
19/08/2018

The hotel is updating it's look - furniture, art, beds, etc. so it's a mix of old and new right now. What they are doing well - excellent front desk service, the new beds are very comfortable and there is a good range of breakfast foods to chose from. Also, they were prompt to deal with a "noisy neighbor" down the hall. We caught the hotel on a very, very busy night, but he noise went on past 11 PM, so it was reasonable to complain. They charge for parking - ask about in advance so there are not surprises. Express check out was offered and used. Love that option via Best Western.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
James, thanks so much for your great comments and for noticing our upgrades! Yes, as advertised on all of our websites, there is a charge for parking, however, we are among the least expenseive for parking. We appreciate your feedback and look forward to your next visit. Thanks again. Jim McGuire, General Manager

"Good for Airport"

4
19/08/2018

Stayed here for 1 night before a flight the following day. Room was ok with a comfy bed however a little bit dated. Easy access to the airport with a free shuttle. Staff are friendly and helpful. Was quite easy to get down to the centre for a day out before the flight as there is the BART train from the Airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your feedback, we hope to see you again soon. Sorry you thought we were outdated - everything in the hotel has been recently upgraded. Jim McGuire, GM

"Good clean airport hotel"

4
19/08/2018

My husband and twelve year old son stayed overnight at this property before flying back to the UK. Our room had two queen size beds and was clean with good facilities. We had a coffee making machine, air conditioning and a small fridge. The wifi was available in our room and was free. We ate in the restaurant which was good if a little pricey. The staff couldn't have been more helpful or friendly. Reception staff were the same. There was a pool but we didn't brave this! Breakfast is served from 6am and consists of bacon, eggs, yoghurt, pastries etc. There is a free shuttle bus which runs between the hotel and San Francisco airport. Reception have a timetable and it appears to run 24/7. You can also get it from the airport to the hotel free of charge.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Johnalison, thank you for your very nice review. I am happy that your family enjoyed your stay and took advantage of all of our facilities (swimming pool next time, hopefully!) We appreciate your feedback very much. Jim McGuire, General Manager

"Delightful stay"

5
08/08/2018

We divided our visit to SF in two 3-day stays, and we stayed at BW Grosvenor the second half. Our room was very nice, clean, comfortable bed. Complimentary breakfast buffet was great - huge selection - well prepared. Front desk employee suggested returning our rental car the evening before our flight using the hotel shuttle. Worked out great - had a lovely dinner at hotel's restaurant and unhurried airport experience. Road noise was not disturbing to us.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Donna, thank you so much for your great review on your recent stay, we really appreciate it. I will share it with the entire staff and we hope to see you back here for another visit. Thanks again. Jim McGuire, GM

"Nice Hotel with New Renovations"

4
06/08/2018

The Grosvenor Airport Hotel was conveniently located with plenty of parking space available. The staff was pleasant and the rooms were well maintained. The food at our 50th reunion was well prepared and adequate to please the entire group.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Wizard, thanks so much for your great comments, we appreciate it! So happy to hear your reunion went well as well! Jim McGuire, General Manager

"Family friendly"

5
05/08/2018

They gave us a room nearest to the elevator that was really convenient for us. Breakfast was included ( they serve rice). Crib is available upon request with no additional fee. Except for the parking that they charge 8$ per night.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your nice comments, Xtian! Jim McGuire, General Manager

"Best Hotel in the San Francisco Area"

5
01/08/2018

The Staff at this hotel will go out of their way to make sure your visit is enjoyable. The price of this hotel is good and better then most. Parking is very reasonable Vs paying $40 - $100 Dollars a night at a hotel in San Francisco. You are very close to Downtown San Francisco and anywhere in the San Mateo Country Area and close to the Airport,

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Mr. W, again, thanks so much for your support and wonderful comments, we really appreciate it! See you soon. Jim McGuire, GM

"Great tourist location"

4
01/08/2018

We stayed here to be close to the airport while remaining close to downtown San Francisco, San Jose, and Oakland and this is about a centered as possible without finding a houseboat. Breakfast was good, although the space was a little tight later in the morning. I would recommend this property to anyone. About the only complaint is that the windows in our room whistled and didn't seal great. Beds were comfortable so once asleep all was forgotten.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
We appreciate your feedback and we are happy that you enjoyed your stay. Please come back again soon! Jim McGuire, GM

"July Stay"

5
31/07/2018

Excellent and patient staff. Honest housekeeping. I lost an item, they found it and mailed it to me. I like the proximity to the airport. The hotel has excellent shuttle service. Every time I'm in the San Francisco area I plan to stay at this hotel.

"Perfect for a Giants fan!"

5
29/07/2018

My husband and I stayed here while visiting our favorite Giants team at AT&T Park. The room was perfect with zero issues, very comfortable bed and the housekeeper woman was awesome! Btw, make sure you tip your housekeepers. They take care of you and it's always appreciated. We took a Lyft ride to and from the park which was a good idea if your attending any event! Breakfast was delicious and the front desk was very welcoming and helpful. I only wish I remembered their names so I can give the staff their accreditation. Thank you for the wonderful service. Well be back on the next game we attend

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for posting this great review regarding your recent stay with us! Love the tip about taking care of the housekeepers too! Please come back again very soon, we really appreciate your feedback! Go Giants! Jim McGuire, General Manager

"No Problem for one night stay"

4
28/07/2018

There was no problem for one night stay. The rate includes breakfast but not very delicious. It could be much better if coffee was good. They offer a shuttle bus to the airport every 30 minutes and you don't need any reservation beforehand, which is nice.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Masao, thanks so much for your nice comments. Sorry you didn't like your coffee, we most always get great compliments on it. Please come back again soon! Jim McGuire, General Manager

"Motorcycle Trip 2018"

5
27/07/2018

This is our 2nd stay at this hotel. Close to the airport, free shuttle, FULL Breakfast. Rooms are large and very clean. Staff has always been friendly and helpful. If you get a chance to stay there it is worth it.

"Northern California trip"

4
24/07/2018

Stayed here for 2 nights at the beginning of our vacation and the last two night before leaving for home. Allowed early check in for us and also allow late check out the last night. Appreciate it. Room size was adequate, very very clean and quiet. Only heard the 747s leaving the airport because they were still fairly low on take off. Nice having a McDonalds across the street and gas stations nearby if you need to fill up the rental car. Breakfast was typical Best Western. The stations were always filled up with food. Dining area was on the small size. Good access to the airport if you are looking for that. For our last 2 nights before leaving when we checked in the refrigerator was not working. Unplugged but had to move the heavy dresser out to plug it in. Maintenance came within minutes for calling; impressed. Nine stories high. Room views: one side you get the freeway and the other side McDonalds! Staff was friendly and helpful. Thermostat was a little hard to figure out. If you turn down the temperature one degree, the heat may come on. So you have to work with it. Would stay here again if we come back to San Francisco.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your detailed comments on your recent stay. Sorry if you had a problem with your refrigerator and A/C. We will look into this. We appreciate your feedback and hope to see you again soon! Jim McGuire, GM

"Excellent location and a great value"

5
14/07/2018

Stayed here to be close to the airport for an early flight. I have no complaints....all aspects of my stay were great and you can't beat the location. It's a great value. The room was clean which is always important and it was comfortable too.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Brad, thank you very much for your great comments on your recent stay - we are happy to read your review. Please come back and stay with us again soon! Jim McGuire, GM

"Great airport location with wonderful staff"

5
13/07/2018

I was just in town overnight so the location to the airport was great. I had to be at SFSU and it was an easy drive. The staff were so accommodating and friendly. Would definitely stay with them again when in the area.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Nyegirl, great comments on your recent stay, we really appreciate it. We hope to see you again the next time you are here visitint the University! Thank you for your feedback. Jim McGuire, General Manager

"My Best Western Plus Grosvenor Stay!"

5
11/07/2018

Just want to give the hotel staff and its managers a big two thumbs up. I was a volunteer for No Kid Hungry Campaign for six weeks during June and July 2018. From the front desk, to the maids, to the awesome chef and kitchen staff who went above and beyond to make my time from home memorable. I truly appreciate the kindness, the laughter, the hugs and delicious meals prepared each day. THANK YOU A MILLION TIMES OVER!!!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Angie, thanks so much for your wonderful review on your extended stay with us! We are so pleased that you enjoyed your "home away from home" during your campaign. We really appreciate your feedback and we hope to see you again soon! Thanks again. Jim McGuire, General Manager

"Best so far"

5
10/07/2018

July 3rd we checked-in. somehow the Hotel.com cancel our reservation I don't know why but the nice lady in the front counter said she can give me a room with the same price that the hotel.com gave me.Made my day . The hotel set up is nice nice aura as you walked in. Coffee and iced water serve in the lobby as you checked-in .The room was cozy its the TV that I'm having hard time watching like it needs athena but everything else is great. Breakfast is awesome my Favorite is the waffle.Our stay in that hotel is the best so far.Thank you Best western.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Sunshine - great comments on your recent stay! Thanks so much - glad our staff helped solved your reservation. In the future, please book directly with us so you a third party doesn't make things confusing. We look forward to you next visit! Thanks again. Jim McGuire, General Manage

"Decent for the price"

3
09/07/2018

We stayed at this hotel a couple of times now, rooms are mostly clean, hotel is kinda old but it looks like they try and keep it updated, breakfast was free and okay, parking was 8 bucks and the ATT park is 10 mins away. Originally my price was 143 when I booked, but the day I got to the hotel, it was being advertised for 125 so the clerk adjusted it which was nice. also there is a walgreens near by which is nice for toiletries and snacks. and I also want to mention they let us keep our extra car parked in the parking lot while we watched the game for no extra charge.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, we appreciate your feedback. Jim McGuire, GM

"Great Biz class hotel close to SF airport and South SF area"

5
09/07/2018

I am an exp Biz Traveler - in truth, I didn't stay here, but wished I had! I stayed at Travel lodge next door, was ok, but the BW was obviously much more Biz class place. I ate at the Grosvenor restaurant every night, [ not much else nearby] and the Food was awesome, the staff were super friendly and hospitable, and the other "regular" guests raved about the rooms. Some of the guests literally stay there for months on end as business travelers, working on contracts in the area. That says a lot - its comfy and nice. It was such a friendly bar, I made friend s with some of them, and ate there every night. it was fun. I will stay there next tme as its the best hotel for the money around there.-If you have a car, its way better cost and accommodations than hotels in SF downtown - they all have pools,[ not all heated though!] and there is good local food in S SF, just across the freeway. incl farm to table and craft beer places.[ the Grosvenor also had good beers.]those are my recommendations ! Good travels to you !

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello HarposCal and thanks so much for your patronage in our restaurant and bar! I agree with you - the next time you are in the area, you need to stay with us! We appreciate your feedback and look forward to seeing you again. Thanks for your comments! Jim McGuire, General Manager

"Vegan meals! Comfy, soundproof rooms, good shuttle"

4
09/07/2018

Well, nothing like being able to eat something decent when you are tired. They had vegan pasta, garlic bread, salad, vegetarian spring rolls, spinach, asparagus, and a veggie stir fry. Not complaining. The room was soundproof, not like some hotels I know at LAX for example, and the bed was super-comfortable. Shuttle of course on the 1/2 hour. Free coffee with flavors of non-dairy cream. I'm in!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your great comments on our restaurant and hotel, we are happy that you were satisfied and we look forward to your next visit! Jim McGuire, GM

"A must when flying out of SFO in the early morning!"

4
30/06/2018

I always stay here when I'm flying out of SFO in the mornings! Close to the airport, good restaurant, friendly staff and nice rooms with comfortable beds and great WiFi!! The shuttle starts at 4:30 am and it only takes 10 minutes to get to the terminals.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Paul, thanks so much for your continued patronage and your great comments, we really appreciate it and look forward to your next visit! Jim McGuire, GM

"Kita kits with friends after 15 years"

4
29/06/2018

Kita kits with friends from Canada and California. It was a short notice and I don't know w/c hotel to get. We were so happy to had booked in this hotel as it is close to SFO airport and in my place. I was glad that they like the hotel.. cozy and clean. Most of all friendly staff and excellent customer service. Buffet breakfast was great too.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments, we really appreciate it! See you again soon! Jim McGuire, GM

"Blah rooms. Weird place."

2
28/06/2018

Great Main Floor...but the rooms...blah. Walked in, thought wow, this is nice! Grabbed cart for luggage since we had kids and lots of bags. Took elevator up to sixth floor to room. Got to room, thought, hmm...door is small. Opened door, hmmm cart might not fit. Door only opens so far. There is a stopper so it doesn't smash in to mirror closet door, tight space. Think, ok, it's probably better as we get in. Nope. Bathroom door even smaller. Hair on floor. Caulking nasty and old. Room pretty outdated. Luckily only staying for one night. Crazy guy stealing garbage out of McDonalds garbage can across the street and eating it. Crazy woman staggering around on sidewalk waving arms and going back and forth. Pretty strange area. Has really expensive fuel nearby. Breakfast was ok, but there was a man taking your room number when you walk in to make sure you aren't there to steal food. Was also not impressed with having to pay extra for parking. You would think it would be included considering the cost for the stay.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments. I am sorry that you thought our hotel was only Blah. We have renovated every single room with new carpeting, custom made case goods, new window treatments, new art work, new beds, new lighting package and much more. I am sorry (and cannot control) what the clientele is across the street at McDonald's or any other business. Yes, we do check room numbers at breakfast because we provide complimentary breakfast for our GUESTS. We do offer a paid breakfast for the general public, that is why we check room numbers - not because we are thinking guests are stealing food. I am sorry you had such different views on our hotel. We hope you give us another try in the future. Thanks for your feedback. Jim McGuire, GM

"review"

4
25/06/2018

only gripe would be the water pressure was very low when trying to shower. Bed was very comfortable. Check in process was smooth, and the breakfast was the best breakfast I have had at a Best Western yet.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your comments, we will see what is going on with the water pressure. Sorry for any inconvenience. We hope to see you again, and thanks for the great comments on the breakfast! Jim McGuire, General Manager

"Nice Park and Ride Hotel"

3
24/06/2018

We stayed for 1 night. We arrived late and tired so we didn't see much of the hotel. Our room was large, quiet and had a comfortable bed in a separate room, outside our room was a sofa bed with TV. There was plenty of parking. We used the park and ride. I will definitely consider staying here again in the future.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Summer - hopefully next time you can stay a little longer. We appreciate your feedback! Jim McGuire, GM

"Great place to stay near SFO airport"

4
18/06/2018

Great place to stay if you are looking for a hotel near the SFO airport. Very friendly and accommodating staff. On time shuttle service, clean and reasonably priced rooms. Includes decent breakfast and location is near the airport and Tanforan shopping mall in case you need to buy anything.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Anthony! Please come back again soon. Jim McGuire, General Manager

"allways a good stay"

5
15/06/2018

we look forward all winter to our first and last nights stay at the Grosvenor on our biannual motorcycle trip to the states,sutch a pleasure to relax in the bar with our evening meal,the staff all know us and we allways get a great "welcome back,"they do a happy hour from 5 to 7 pm which is worth noting,good comfortable beds,just what we need after a long English winter,keep up the good work Jim we will be back in september

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
THANK YOU so much for your wonderful feedback on our hotel and we love having you stay with us! It was a pleasure to speak to you during your last stay! Thanks so much for your positive comments, and can't wait to see you again! Jim McGuire, GM

"Ideal Place for a short trip to San Francisco"

4
11/06/2018

The hotel is located on South Airport Boulevard only a few minutes drive from San Francisco international airport. Nice, clean, professionally managed property in a quiet locality. Complimentary shuttle every half an hour to and from the airport is a big convenience. The rooms are spacious and well maintained with all the basic amenities. The complimentary breakfast is adequate and is served from early morning, 6-00 AM. Wifi is complimentary and is available anywhere inside the premises. Mc Donalds just across the street is very useful for a quick bite. Transport to the city by Uber or by the BART train from the international airport are quite convenient. Recommend this place for a short leisure or business travel.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Kumar, thank you very much for your nice review of our hotel from your recent stay, we appreciate it very much. We look forward to your next visit with us! Jim McGuire, General Manager

"Great place and location near airport"

5
10/06/2018

Found this place last minute. It was the best value for what we could find and it turned out to be wonderful. The staff was super friendly and there was a shuttle service from the airport to the hotel. breakfast was standard.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Ethan, now that you have discovered us, we hope that you will be coming back again and again. Thanks so much for your great comments. Jim McGuire, General Manager

"Fast Easy Friendly Convenient"

5
08/06/2018

The staff was very kind and helpful. The rooms were super clean and beds comfortable. Free shuttle to SFO! They had a grab and go bag for those leaving early, like us, at 4am. It had a apple, granola bar, and juice box.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Kellfu, thanks so much for your great comments on your recent stay, we appreciate it! Please come back again soon! Jim McGuire, General Manager

"Just the job and a great view"

5
07/06/2018

Arrived at SFO very tired and made our way to BW by hotel shuttle bus - not exactly clear where to wait (just across the road right outside the International terminal) and the vast number of white courtesy buses was confusing (well, it had been a long flight!) but we spotted the right one and were taken rapidly to the hotel. I had asked for a view of some sort and was delighted to see south east over the lower part of San Francisco Bay from our high floor room. All was clean - large room, adequate bathroom, fridge and coffee/hot water machine, two comfortable double beds. We had a quick dip in the heated pool and then a decent meal (large club sandwich for one, proper burger for the other) in the bar (large sports screen) where the atmosphere was friendly. After an excellent night's sleep we had breakfast (which we hadn't realised was included) - good selection of cereals, fruits, baked goods, yogurts and hot options. Then it was off via the courtesy bus to get back to SFO and collect our hire car. Staff were very friendly and efficient on arrival and departure. McDonalds is across the road but I noticed you could order food from the bar and have it packaged to take to you room - nice touch. All in all a convenient place to rest your head on arrival in San Francisco before embarking on a trip. Well done.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Jane, we are all very pleased that you enjoyed our hotel with us and you took advantage of our restaurant and lounge. We really appreciate your thorough review, I am sure it will be helpful to future guests. Thank you again, and please come back and stay with us again the next time you are in the Bay Area! Jim McGuire, General Manager

"Hospitality Near San Francisco Airport"

4
06/06/2018

We stayed twice at the Best Western Plus Grosvenor, at the beginning and end of a trip to Hawaii. The hotel is in need of updating, but it's clean and comfortable, and the accommodating and friendly staff gets an A+.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Pat, thanks for your nice comments. I am sorry if you feel we need updating - we just went through a long and extensive upgrade to all of our guest rooms, public areas and elevators. We hope to see you again soon. Jim McGuire, GM

"Convenient"

4
05/06/2018

We got a room with a separate bedroom and a pull out couch on the living room, very nice. Don't get a room facing the freeway, too noisy and windows don't really shut all the way. Restaurant and bar needs to be remodeled. Free shuttle has at least 4 stops and there is construction so it takes at least 30 minutes to get to the airport. Uber is $10 and it takes 10 minutes, way more convenient.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, I am glad you like your stay. We recently remodeled both our restaurant and bar, and receive great comments, sorry you didn't like it. Jim McGuire, GM

"Good airport hotel"

5
05/06/2018

This is a perfect place to stay for an early morning flight. The accommodations were clean and comfortable. They had a breakfast bag ready at 4am. Everyone was courteous and helpful. CFC ccca vrasde ee.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Vineyardwalker (great name), thanks so much for your nice comments on your recent stay! Please come back again soon! Jim McGuire, General Manager

"SFO Airport convenience"

4
28/05/2018

Stayed for 4 nights at the BW which is a short shuttle bus ride from SFO airport. Room was large with a good sized bathroom - however, no soap was there and despite several calls to housekeeping and reception I had to go down myself and together with security go and get my own soap. Breakfast had a basic selection of hot and cold foods and fruit again however unless you were early they ran out of plates and glasses often. Across the road was a 24 hrs McDonald's and a short walk further was an iHop restaurant. Easiest access to SFO City is to take the free shuttle bus vak to the airport and then Bart train downtown or south to Silicon Valley.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments on your recent stay, we will report back to the department heads to make your next stay even better. We appreciate your feedback. Jim McGuire, GM

"Good, clean location."

5
27/05/2018

I was impressed by this hotel. I usually stay at Hilton hotels because I know what I'm getting and I appreciate their attention to detail but on this occasion I couldn't find one so I tried BW Plus and even though I was spetical to try somewhere new, I did some research and felt I chose well and I sure did! I loved the quaint lobby, friendly staff, my queen room, complimentary breakfast and amenities available to guests.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for giving us a try, we are happy you did, and it sounds like you are too! Please come back again soon! Jim McGuire, GM

"positive feedback"

4
22/05/2018

I stay at this location almost weekly for business and I recommend it and like it because of its location .Its close to the airport , the city and south bay and another nice thing is there's a restaurant and bar onsite

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your continued patronage and great comments, we appreciate it! Jim McGuire, GM

"Convenient airport hotel"

4
21/05/2018

It was a convenient hotel experience. Good breakfast and shuttle service. Nothing much to do in the area. Good option if using only for transit or something like that. Pool is outdoor and not much of use unless its nice day. Fitness center is adequate

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks, Kailash - we appreciate your feedback from your recent stay. We hope to see you again. Jim McGuire, GM

"close to airport"

4
19/05/2018

fair price for area. nice staff, using Lyft was convenient to go places. generally quiet on top floor. upgraded to top floor. elevator system worked well. Restaurant food was average, but service was good.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Timothy. We hope to see you again soon! Jim McGuire, GM

"Great stay at Best Western Grosvenor"

5
18/05/2018

The accommodations were so good that I was sorry I only had a short time to stay (one night and a very early trip to airport). Bed was super comfortable and bedding felt luxurious. Clean and spacious. Front desk staff were friendly and helpful.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Julie, thanks so much for your great comments, and we agree - you need to stay longer next time so you can enjoy our beautiful lounge and restaurant and other amenities. We appreciate your feedback, thanks again. Jim McGuire, General Manager

"Great hotel but paid parking."

4
16/05/2018

Overall a great hotel. It has onsite restaurant that was good. Free buffet breakfast in the am. Bed was really comfortable. Nine floors. Only complaint is paid parking. I hate paying for parking when you are paying to stay there. I don't understand how this rip off practice got started.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, Richard. Sorry you are upset over the parking. We advertise this parking fee on every single one of our websites, I am sorry if you overlooked it. Also, 95% of the hotels in South San Francisco (not to mention 100% of hotels in San Francisco) charge for parking, and we are among the least expensive. We hope to have you as our guest again soon. Jim McGuire, General Manager

"Overnight stay for parking"

5
15/05/2018

Location: We usually walk or take public transport to most locations, but the ideal part of staying at this hotel is the car parking arrangement while you fly. The way we use it is to park our car in the parking area on the day before we leave. Then, depending on when we return, we spend the next day at the hotel, which gives us a place to eat and relax before and after our trip back home. Transportation: The hotel provides a location to catch a shuttle every half hour that goes back and forth to and from the appropriate airport terminal. The cost of the shuttle comes with the parking arrangement. Any other additional cost would be how much you decide to tip the driver. Food: This hotel provides breakfast for hotel stays. There is a MacDonald's across the street from the hotel but we usually go to the bar and buy something there. They keep the kitchen open until 10:00 PM for late callers. Hotel: The hotel is nice and clean. There are two elevators. Room: The rooms are large enough to accommodate us and a king sized bed without giving up much space. The TV was good and there was a writing table. It was quiet and we had a good view of the local neighborhood and other buildings from our front window. The air conditioner/heater works great. The bathroom was small but it was comfortable for one person and it was furnished with a hair dryer and an adequate supply of bathroom produts. Staff: We had no problem with any of the staff. Entertainment: We were in San Francisco to store our car while we flew to New Orleans. We did not extend our stay there to seek entertainment.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Alijoecow - thanks so much for your very nice review on your recent stay at out hotel - it sounds like you enjoyed most of our amenities and were happy with everything. We appreciate your feedback, please come back again soon! Jim McGuire, GM

"Great airport hotel"

5
14/05/2018

The reception staff was quick and efficient for both check-in and check-out. The breakfast is always excellent with LOTS of choices (waffles, eggs, sausage, yogurt, fresh fruit, bagels, toast, rolls, etc.). The bed was very comfortable and the room was quiet and clean. The shuttle runs every 30 minutes so you can plan accordingly to get to the airport on time. This is our go to hotel when we have an early morning flight or when we arrive back in the Bay Area late at night. Very convenient.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your great comments on our hotel and your recent stay! We get a lot of great comments on our breakfast, and I am happy you enjoyed it as well. We look forward to your next visit! Jim McGuire, General Manager

"Just The Job"

3
13/05/2018

We stayed here for 2 nights whilst on a business trip. Staff are friendly and the place is clean, but it is somewhat out dated, to say the least. Location is good for the airport, but in traffic it is some way outside of the city!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your feedback, Paul. I am sorry you felt we were outdated. We just completed a very large upgrade to every single guest room as well as public areas. We have been getting great comments on it. Sorry you didn't like it at all. Hope you give us another try. Jim McGuire, GM

"Not great"

2
12/05/2018

Firstly, we were taken here by the shuttle driver who neglected to inform us there are TWO Best Western Plus hotels at SFO. We ended up having to take a taxi from one Best Western to the one we had reservations at, the reception desk really could have cared less about our hassle. The room was clean, the breakfast was edible that's about it. I simply will not stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thank you for your comments. I am sorry you got on the wrong shuttle. Our hotel name is on our shuttle in 3 different places, it sounds like you accidentally got on the shuttle for El Rancho. Sorry that you overlooked this, and sorry for your inconvenience. Jim McGuire, GM

"Family Vacation"

5
04/05/2018

Stayed here on the last night of our vacation to fly back home. Would stay again. Friendly thoughtful staff. Clean room with comfy beds. Booked direct through hotel and received a good rate. Complimentary airport shuttle.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Pamela, thank you very much for your great comments on your recent stay! We hope you come back soon! Jim McGuire, GM

"Nice room but noisy"

4
29/04/2018

The room was sufficient for a night's stay at the airport - and the price was reasonable. From our room, we heard the cars/trucks going up and down road and it was easy to hear people in the hallway and the TV/people from next door.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, we appreciate your feedback. We apologize of you had noisy neighbors in the hotel and you didn't get a good night's stay. We do hope you give us another visit. Jim McGuire, General Manager

"My Favorite Hotel"

5
27/04/2018

The Hotel and the Rooms very always clean. The Staff at the Best Western Grosvenor will always make you feel like family and will go out of their way to make sure you are having a pleasant stay while staying at their hotel. The hotel is close to San Francisco and very easy to get on and off the freeway to get to San Francisco or other parts of the Bay Area. One other thing I Love about this hotel is that it is very quite so when you sleep at night or just watching TV or relaxing you are in a very comfortable space.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
John, as usual, it is always a pleasure to have you as one of our regular guests. We look forward to your next visit - see you soon! Jim McGuire, GM

"Clean, convenient, roomy, good value"

4
22/04/2018

Attending an all week conference in downtown SFO so needed a more reasonably priced place to stay rather than the $500-$1000/night hotel near my conference location, At $199/night this was a good alternative. A $12, 20 minute Uber ride from the Airport and 30 to 90 minute $25 (dedicated) Uber ride to down town. Very friendly staff, good sized room with king bed. Best 4 night sleep I've gotten in a long time. Basic amenities, quiet, free American type breakfast, work out area and other additions. If in similar circumstances next visit to SFO I would stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Mark, and thanks so much for your great comments on your recent stay! We appreciate your feedback! Jim McGuire, GM

"Great SFO park & fly hotel"

5
22/04/2018

Park and fly options near San Francisco Airport are becoming less common and more expensive. The Best Western Grosvenor is an excellent affordable choice as of our overnight 4/13/2018 stay prior to our week in Beijing. We used their Park & Fly option & it was much less expensive than the airport long-term parking & much more convenient than having to move our car to some other parking structure before flight time- Super convenient to just get up in the morning, have the included hotel buffet breakfast and take the hotel shuttle the few minutes to the airport. Room was clean & well appointed, with room to spread out and reorganize for the flight & a decent place to relax & read my tour book. USB plugs built in to the lamp bases were a plus. There is room set up off the lobby with several desktops and printers so we were able to do online flight check in and pre-print our boarding passes, also helpful :-) We had dinner at the

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Pleinau, thanks so much for your great review on our hotel and our Park 'N Fly package! We look forward to your next visit with us. Jim McGuire, General Manager

"Good Hotel to stay to visit San francisco by car"

4
18/04/2018

I stayed 5 days at this hotel. It was choosed considering the price, the location, the parking and breakfast. It is 5 minutes from the airport and having a car it was a good choice to visit the city and its surroundings. Breakfast is good and people at front desk is kind and helpful. Room is nice and modern with TV and a refrigerator. You have a reasonable WIFI speed. Even though the parking is huge, when arriving late at night you have to search for an space. The good thing is you don`t have to cross the bridges for reaching the town. If you are going to visit, pier 39, Fisherman`s wharf or a ride in the cable car, etc, I recommend to park in front of Pier 39 where are a couple of huge parking places. Leave the car there all day and enjoy the city. To visit/walk Golden gate, there is a cheap parking on the SF side just there. Be careful to leave the car parked on the street, there are a lot of mobile people taking photos. Good Luck

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Eduardo - we appreciate your nice comments on our hotel from your recent stay and we hope to see you again soon! Jim McGuire, General Manager

"Average hotel with convenient airport location"

3
15/04/2018

Stayed here one night and that was plenty. Arrived late and the guy at check-in was far from friendly, but at least the process was relatively quick. There was also no one at the desk when I checked out. Room seemed a bit old and was quite noisy, both from the sound of the outdoor boulevard and from the lack of proper soundproofing so I did not get the sleep I was hoping for. Note that the shuttle makes other stops along the way to the airport, but luckily it is very close to the airport so it took about 25 minutes to get there early in the morning. Overall it was a very average experience and I would probably try a different airport hotel if I returned to the area.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments - sorry you thought our hotel was just average. We hope you give us another try. Jim McGuire, General Manager

"Convenient"

5
14/04/2018

Close to SFO so it is a convenient location. Girls at the front desk were very helpful and friendly. As we arrived very late and had not eaten, the bartender was helpful and happy to get us something to eat. Would recommend for anyone flying into SF and need to stay close to the airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much, Rhonda! Please come back again soon! Jim McGuire, GM

"So-so"

3
12/04/2018

Shuttle was late...no double windows makes it noisy. Staff did nothing to accommodate our point level....it's not been this bad before and I hope it was an aberration . The faucet when turned on high leaked all over the counter

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments on this site as well, Sandy. As I mentioned to you in a private email, I will speak to the owner of the shuttle company about the tardiness. Our GPS showed that everything was on time. Sorry that the desk clerk didn't recognize your BWR status. As I mentioned, I will speak to him. We hope you give us another try. Jim McGuire, GM

"Nice hotel, very clean"

5
05/04/2018

After not having stayed at a Best Western in many years, I was pleasantly surprised with this hotel. The rooms were well appointed and comfortable. The staff was friendly and efficient, and the free breakfast was great (no powdered eggs here)! This was also probably the cleanest hotel I have stayed in in quite some time. Normally I expect to see a little smudge here and there, but the room was absolutely spotless! Very impressed.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Victor, and thank you very much for your great comments! I will be sure to share them with our housekeeping team, we really appreciate it! Welcome back to the brand! Jim McGuire, General Manager

"Great hotel, staff and food"

5
05/04/2018

We ended up staying at this hotel due to a road closure and we could not reach our destination. We were a little frazzled to say the least. Hotel staff were excellent finding us accommodation for the night. The room was clean and fresh. Breakfast buffet was amazing. Everything went so well we asked to stay a second night but the following night the hotel was fully booked so we had to move on.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Parkes and thanks so much for your great comments on our hotel - we hope the next time you will be here under better circumstances. We appreciate your feedback! Jim McGuire, General Manager

"Its just ok"

3
25/03/2018

5 of us came in on a hockey trip. The staff is excellent and very friendly.the a.m. breakfast very good..the room we had was not good at all..it was down end of hallway tucked in a corner, although the room was clean the bed was close to the wall ,the was paper and the ceiling were water damaged the window was packed and couldn't close all the way.we listened to outside bus idleing noises all night long.the room our kids had was ok but the outside traffic noise was bad..

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, Steve. I am sorry if you didn't care for your room - we will have our maintenance department look into your observations. I am glad you enjoyed our staff and breakfast, we appreciate your feedback. Jim McGuire, GM

"Great place to stay"

5
20/03/2018

I do business in San Francisco quite often and I always try to get a room here. Comfy beds, good rates, and a very convenient location. The free breakfast is one of the best I've seen to be included with the price of the room.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments, we really appreciate it! Please come back again soon! Jim McGuire, GM

"One of the most welcoming hotels I have ever arrived at"

4
16/03/2018

We were in vegas for 10 days & needed a change so we decided on San Francisco At first I only made a reservation for one night However after my extremely guick, friendly & informative check in by Jason & Bianca I just planned the balance of my stay at this BWP I have not tried the breakfast yet , or the bar , but they look pretty good Parking in the night exists you just have to walk 2-3 minutes. No big deal All in all I will stay st this property again. And so should you Not noisy for an airport hotel

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great review, Rich. I am happy that you are enjoying your stay with us- please be sure to try our breakfast while you are here. We appreciate your feedback! Jim McGuire, GM

"Best bet for a calm,quality stay..close to the airport!"

4
14/03/2018

Kenyan here, I stayed at the Best Western Grosvenor from 5th March to 12th March 2018..I thoroughly enjoyed my stay, clean rooms, quiet, serene. I realized the hotel is frequented by a much older clientele which is fine. The breakfast was sumptuous to say the least..Quick tip, If you are keen to tour downtown San Francisco, use the hourly hotel shuttles to the International terminals at San Francisco Airport, buy a BART ticket costs 9.50 USD average for one way, 20 USD for round trip...The team at the reception desk were very helpful in terms of suggesting options to do excursions..I was in San Francisco for a working holiday..Hope to sample the pool next time when the weather is favorable..

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments, Kenyan. I am happy you enjoyed your stay. Our guests range in all ages and market segments. We hope to see you again soon! Jim McGuire, General Manager

"Close to airport"

4
11/03/2018

We stayed here both on arriving and departing from the San Francisco area. Very nice rooms each time. We had a king room on arriving but wound up with a king suite on the way out. The suite had a living area with several chairs and a sofa and TVs in the living area and the bedroom. They had a free hot breakfast that was pretty good. They share an airport shuttle with two other area hotels that leaves the hotel every half hour on the half hour. The only problem we had was on arrival with our rental car, there was no parking available in the hotel's lot. We were advised to park in the fire lane, which we did and I got the impression this was fairly common. Otherwise, this was a good choice near the airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much Krinkler! We are happy you enjoyed your stay with us, please come back again soon! Jim McGuire, GM

"Great hotel close to the airport"

4
07/03/2018

We stayed in this hotel at the beginning and the end of our trip and it was great. The reception staff were very friendly, especially Sean who went out of his way to help us. Breakfast and dinner were both very nice, and the rooms offer plenty of space and everything you need. Would definitely stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Janet, thanks so much for your great comments and for mentioning Sean! We appreciate your feedback and hope to see you again soon. Jim McGuire, GM

"thin walls, loud explicit TV noise from next room"

3
05/03/2018

Individual in the room next to us seemed to be watching pornographic material and had it on very loud. This was especially uncomfortable considering I had my three children in the room with me. I did call the front desk to complain but the noise continued. We did enjoy the breakfast the next day and the room was a good rate.l

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments. I am sorry that you had loud neighbors and it was an inconvenience to you. I hope you come back and stay with us again soon. Jim McGuire, GM

"Nice stay"

4
04/03/2018

Located in South San Francisco, not far from San Francisco International Airport. We parked at the SF airport long term parking, it is less than 5 minutes drive. The hotel has a parking lot, so it is convenient to drive. It was the first time stay for me after Best Western upgraded all its hotels. It was quite good. The lobby is nice and staff friendly. The room is big and clean. The breakfast is simple, but nice. Overall good experience and will stay here again next time.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Roger, thanks a lot for your nice comments - I am happy you liked our hotel, we have been through many upgrades. Please come back again soon! Jim McGuire, General Manager

"Excelent service and very cosy bar / restaurant "

5
28/02/2018

Arriving in the late afternoon after traveling for 22 hours. Reseption was a warm welcome. All info i needed was given. They run a bar and sitting there you feel like a very good friend and not someone passing through. If you are a singel travler - have your meal sitting inn the bar. Food are good tasting and the price is in the lower end off what to expect. Rooms are better than i believed after reading som reviews. Seems like they are in progress updating rooms. The location is not «downtown». Shutlebus will take you to SFO airport and BART will take you into SFO BC. Around the hotel there are not much in walking distance. A Mac Donals across the street — and thats it. Dont let this scare you. The pub and the Restaurant at the hotel is a much better choice.. and breakfast ? Yes a solid with all my need (and more) starting at 6am. I will 100% stay again. Thanks.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello SP from Poland, and thanks so much for your great review on our hotel. Yes, all of our rooms have been very recently upgraded with custom-made furniture, carpets, lighting package, art work, new beds and more. I am happy you noticed. We are happy you enjoyed our lounge and restaurant as well. We look forward to having you back soon. Thanks again. Jim McGuire, GM

"Everything was perfect"

4
28/02/2018

We needed a hotel to stay in for one night during a trip to san francisco, so we chose the best western plus hotel, we've been to few bestwestern hotels before and they were convenient and comfortable and this one was no exception - the hotel offers free parking for your car and lots of spaces were available, we didn't have any trouble parking our car whatsoever - rooms are clean and quiet, we couldn't hear other visitors in their rooms - nice breakfast, it was above the average, serving the basics in addition to hot options like scrambled eggs, sausages and potatoes, the breakfast area was spacious with lots of tables - coffee, water and apples were served in the common area - there is a mcdonald's right in front of the hotel so we ate dinner there. Really nothing to complain about, i highly recommend it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your wonderful review on our hotel, we appreciate your feedback! Please come back again soon. Jim McGuire, General Manager

"Large rooms, clean, super convenient"

5
19/02/2018

Nice, large room, nice breakfast (although it could have used a crockpot full of oats) rather than just dried oats. I really appreciated the grab and go breakfast as I left on the 4:30 am shuttle to the airport.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments! Jim McGuire, GM

"My Review"

4
19/02/2018

Due to health concerns I waited till the last couple of days to decide whether to attend a Danish Lodge function at the hotel. Consequentially all the only rooms left were one bed Kings or Queens. I was treating my brother and his wife to stay that night. I thought that the queen bed would take up less room and allow more room for a roll away. Once I arrived, the desk clerk upgraded me to the king saying we'd be more comfortable in a larger room, I didn't realize that there was a difference in the size of the room, and was grateful for the upgrade. I was ok with the idea of sleeping on a roll away, but didn't expect the mattress to have such little support, it was more like sleeping in a hammock. Luckily I'm not a large person and eventually found a position that allowed me to sleep. Lesson learned on my part to book my room earlier and then cancel if necessary. We stay here at least once a year for the same event and were very pleased with what appeared to be improvements since the last time, a functioning elevator and a hotter, taster meal were at the top of the list. Thank You.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello GM Jana and thanks so much for your great review on your recent stay. It appears that your entire group really enjoyed their stay this time, we have been receiving excellent reviews from them, including the organizer of the event. We are happy you enjoyed your upgrade. Sorry about the rollaway bed - they are all brand new. We look forward to seeing you again next year. We appreciate your feedback. Jim McGuire, GM

"Not great"

2
16/02/2018

The staff was very nice. The rooms, however, were not. My room and another one I checked smelled musty and old. The rooms were badly outdated to the point of being uncomfortable. After one night of a four night stay, I checked out and moved to another hotel. Their General Manager later wrote to me that the rooms were recently upgraded. If recently means the 70s, ok. This to me is not a 3 star hotel. Repeating that the hotel staff was very nice.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello again, and thanks for taking the time to post on this site as well. I am glad you received my email. As I mentioned, every single room in our hotel has been upgraded including custom-made furniture, drapes, art work, lighting package, new carpets and beds. Our choice of upgrades certainly are not from the '70's. Sorry you did not like our style - we have been receiveing nothing but great comments on them. Again, sorry for any inconvenience, we appreciate your feedback. Jim McGuire, General Manager

"Great place for a business trip"

4
11/02/2018

Being near the SF Airport, this a great place for a business traveller that doesn't want to fight traffic in and out of SF city centre. The rooms are comfortable although I found the switch for the toilet, which is a timer, a bit strange. Features that are disappearing from higher end hotels such as a work desk are still there, which I really appreciated. If you don't wish to eat the hotel restaurant...there is a McDonald's across the road!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Hsien and thank you so much for your nice comments on your recent stay at out hotel. We appreciate your feedback and hope to see you again soon. Jim McGuire, General Manager

"Heavy traffic little sleep"

3
31/01/2018

The good news is that while this is an older building, it is in good shape with clean rooms. The on site restaurant with a basic menu is reasonably priced for an airport hotel and the wifi works well. The not so good news is that it is an airport hotel and doesn't sleep – and neither will you. Externally planes, trucks, emergency vehicles, trash collection at all hours of the night / early morning, internally plenty of traffic too with thin walls. The A/C doesn't operate in fan only to provide some background white noise. The shower head is at eye level for someone who is 5ft10. Breakfast is included but rather basic.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your feedback, James. Sorry if the outside noises disturbed you. We hope to see you again. Jim McGuire, GM

"Great place!"

4
29/01/2018

I really like this hotel; I always book a night away from home once a month and always check this hotel first. This is super, super annoying that I have to write more, as I don't have more to say!!! Goodbye

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Beatriz, thanks so much for your great comments on our hotel and your recent stay! Sorry that you have to use up a lot of characters, we don't have control over that. Please come back again soon! Jim McGuire, GM

"Great hotel close to SFO"

4
29/01/2018

Great budget hotel near SFO. Regular free shuttle service to SFO and the BART. Staff offered a free upgrade so that I could get an early check-in. Rooms were clean and tidy with very comfortable beds. Staff was pleasant and helpful. Free breakfast was good and a great start to the day. If I needed to stay near SFO again in the future, I would happily stay here again. My only real complaint was that there was no in room safe which I find really annoying. All up, a great stay.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your nice feedback on our staff and hotel, we appreciate it. We do have safe deposit boxes available at the front desk, sorry for any inconvenience. Hope to see you again soon! Jim McGuire, GM

"A nice stay"

4
25/01/2018

I liked the hotel, it was clean and comfortable- my only complaint was the door for some reason was very hard to open and close I felt like I had to use excessive force to open it. Other than that it was a convenient location not to far off from what we wanted to do in the city an bay area.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks Diana, sorry you had an issue with your door, but I am glad you enjoyed your stay otherwise. We hope to see you again soon! Jim McGuire, GM

"Good value hotel overall"

5
23/01/2018

We stayed here for 4 days. The room is good. We liked it that the room has a fridge and microwave (upon request). The hotel also has laundry facility, gym and good breakfast in a nice restaurant. Watch out that parking is not included unless you have a park and fly package. When we book this hotel, we thought parking is free but I guess we got confused with the other best western nearby. The reception was not super friendly but he ended up waived our parking fee so we are happy. They also have coffee and apples in the lobby in the morning and evening. If you have an early flight, you can get the to go breakfast between 4-6pm.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Beverly, and thanks for your nice review. Sorry if there was confusion over parking - we have been charging for parking for the past 8 years, and it is advertised on all of our websites. We hope to see you again! Jim McGuire, GM

"Probably not “plus”"

4
13/01/2018

We rushed to this hotel from BW de anza in Monterrey as they offered cheaper pricing but were supposed to be better as they were called “bw plus”. Well, didn't work out really. The room was pretty small, there were two double beds (not queen) and the bathroom was tiny. Wi-fi complimentary and they did have laundry. But breakfast was actually quite nice! Parking is 8 usd/night and airport is about 15 mins away via free shuttle that runs every 30 mins. All in all an ok place to stay, nothing special.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, AP. Sorry you didn't think we were worthy of the Plus rating. We actually get very positive comments our rooms - we have rooms with queen beds, 2 doubles and kings, as advertised. Glad you liked breakfast. We hope to see you again. Jim McGuire, GM

"Surprisingly comfy and clean"

3
12/01/2018

Staying near an airport is always rolling the dice. I was glad that this hotel was clean and comfortable. They have a free shuttle every 1/2 hour to the airport where you can take BART into the city. Very easy to use and it beats getting stuck in commute traffic. I'd stay here again if I had to stay near SFO again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your great feedback! Happy New Year. Jim McGuire, GM

"Great place near SFO"

5
10/01/2018

Great place to rest after long flight in SFO or before a long flight. Polite shuttle driver. Remember last shuttle at 12:40 am. Good hot breakfast till 10am, better than 9am at other places. Be advised parking is not free.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great review on our hotel and your recent stay. Our parking charge is clearly noted on all of our booking sites. We appreciate your feedback, please come back again soon! Jim McGuire, General Manager

"Best Best Western I stayed in"

5
05/01/2018

The hotel had a beautiful hotel lobby and lounge area. Rooms were nice and ckean. Enjoyed breakfast. They had scrambled eggs and sausages among other cold choice. Kids really enjoyed pancakes offered with strawberries and whipped cream. Will stay there again if in San Francisco area

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Happy New Year, and thank you very much for your personal comments. We are happy you and your family enjoyed our hotel and breakfast! Please come back again soon! Jim McGuire, General Manager

"Busy New Years"

4
02/01/2018

Hotel was full for New Years. Parking was limited and difficult, despite a huge parking area. Hotel was clean, staff was friendly, and breakfast was good. No complaints, other than parking. Initially we were told parking was $8 per night, but clerk advised we would not be charged (seemed like a last minute cash grab)

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Happy New Year, Brad and thanks for your nice comments! By no means is our daily parking charge a "last minute cash grab". We, along with 95% of the hotels in our area, have been charging for parking for the past 9 years (we are one of the least expensive). It sounds like our desk staff made the good customer service choice to waive the parking fee for your for the inconvenience of a tight parking situation - I support this decision. We appreciate your feedback. Jim McGuire, GM

"Comfortable Bed and Nice Breakfast"

5
02/01/2018

The breakfast in this hotel is the best I have had in hotels so far. The bed is also the most comfortable bed I have had in hotels so far. However, the wifi signals need to be strengthened, and parking spots are very limited especially when you come back to the hotel late at night.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Jeremy and thanks for your nice feedback. Yes, we have been extremely busy and parking was tight - sorry about that. Our wifi system has been recently upgraded, sorry if it wasn't strong enough for you. We appreciate your feedback, please come back again soon! Jim McGuire, GM

"GREAT BUT RUDE STAFFS WITH ONE EXCEPTION"

4
31/12/2017

Great! Except Some rude Staffs but One did stand out! Imelda Alipio gave superb customer service experience, but generally the staffs need Customer Service Training! Hotel is Strategically located (near airport) and some attractions are accessible via Uber, Bus and Bart, however, Staffs need to adjust their behaviors. They treat guests as if they are indebted to them. :( And Breakfast Buffet Table and Service are VERY UNHYGIENIC!! They touched the bread using their BARE HANDS. They DO NOT REFILL IMMEDIATELY THE FOOD. Anyway, over all I would recommend this hotel BUT PLEASE DO SOMETHING ABOUT YOUR STAFFS BEHAVIOR. Hope all of them be like IMELDA.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Maria and thanks for your posting your comments on this site as well. Thanks for calling out Imelda - she is a gem! So are our breakfast staff - I am sorry that you did not feel the same way. I will share your comments with them - we have been extremely busy, especially at breakfast, and we do our best to keep all of the food replenished. Sorry for any inconvenience and hope to see you again, I'm sure Imelda will be pleased as well. Jim McGuire, GM

"Waiting for flight to London."

5
30/12/2017

This is an older hotel but it is fresh and modern inside and out. If I had a complaint, it would be the water pressure. But, considering the rest of the place, that is really nothing to complain about! Stay here if you're flying out of SFO. FROM THE MANAGEMENT ON DOWN, IT IS WORTH THE TRIP!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Gary, thanks so much for your great comments! We appreciate your great feedback! Happy New Year! Jim McGuire, General Manager

"like the Best Western- Grosvenor - SFO"

4
30/12/2017

great location. Excellent room. Comfortable mattress. Unfortunate second-hand smoke smell that eventually dissipated. Everything in working order. Complementary breakfast with varied offerings. Staff very accommodating. If you need to be near SFO or South San Francisco this hotel is a terrific choice. Great value for the room rate.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Richard and thanks so much for your great comments! I am sorry that we had some rude and inconsiderate guests here that chose to smoke in our non-smoking hotel. It is a huge inconvenience for the hotel, not to mention our guests. I do apologize for the inconvenience. We are happy you enjoyed your stay with us, please come back again soon. Happy New Year! Jim McGuire, GM

"I would stay here again!"

4
28/12/2017

Everything about this Best Western exceeded my expectations. I felt the rooms were properly furnished and my room felt new. The bathrooms were very clean and the bed was comfortable. The WIFI and TV worked well; Staff at the hotel was also very friendly and always willing to help with directions. Parking fee was very low compared to other hotels but it was waived during my visit. This location also includes a breakfast which was very good.

"A Good 'go-to' With Free Breakfast, free airport shuttle and good rates"

5
28/12/2017

We stopped here after a late flight at the beginning of our vacation. This was wonderful for us because they had a punctual free shuttle, a great rate, we could have a good night's sleep, manager's happy hour and a free breakfast before heading out into the city. It was a very nice way to start and end our trip because the rate was just as good the night before we flew out with the same free shuttle, free breakfast and all. Very comfortable for us and we had no problems here.

"Love this SF property"

5
28/12/2017

traveling with the family is a challenge at times and this place is amazing. They are so accommodating and they go out of their way to ensure your full comfort. The morning meal is great and the bar lounge is very nice for a evening night cap. The price, value and location can not be beat. The rooms are clean and comfortable and the bedding is very nice. Thick honeycomb weave blankets that are so nice and warm. The only place we stay anytime we visit SF. The price for the value is amazing.

"Excellent"

5
22/12/2017

All rooms (that I've been in, so far...) good suites excellent. Breakfast quite good. Hotel has a van service to San Francisco Airport, although only one van is serving (and shared with two other hotels in the immediate area...) so pick-up / drop-off is only every half hour or so...

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Paul, thanks a lot for your great comments! Please come back again soon! Jim McGuire, GM

"Attractive decor but noisy"

4
22/12/2017

The room was clean, attractive and comfortable. The noise came first from Hwy. 101 (we were on the odd # side of the building), then from the fan/heating unit. Hence the noise. All the staff was friendly, and the breakfast was comparable to what we've eaten at other Best Western Hotels.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
We appreciate your feedback and hope to see you again! Jim McGuire, GM

"Great stay"

5
18/12/2017

Very nice and clean hotel near airport I was very surprised on how quite it was and how clean it was. I was very surprised on the nice modern look it had very elegant and welcoming, I would reccomened to anyone

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your great comments on your recent stay - glad you were surprised in a good way. Please come back again soon! Jim McGuire, GM

"#1 go to place when in town"

5
18/12/2017

Fantastic staff. Very informed and quick to provide service. I like to be able to hop on shuttle to airport catch the BART to go to downtown and tour around on my off days with having to drive into downtown and fight traffic waste time. Well situated to do business in SFO area. Great restaurants nearby.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Ramon, thanks so much for your great review! We are pleased you enjoyed your stay in our hotel and we look forward to you next visit! Jim McGuire, GM

"Great Stay & Wonderful Service"

5
15/12/2017

We have had many celebrations here at the Grosvenor Hotel. Everything was great! Thanks for making my grandfathers 100th birthday perfect! I know we will continue to have many more celebrations here. Your staff is Great!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you so much for your continued patronage and for celebrating such a special occasion with us. We really appreciate it and look forward to next time! Thank you again. Jim McGuire, General Manager

"Great stay"

5
11/12/2017

Overall great stay, room was clean beds were comfy. Staff was helpful and welcoming. Breakfast was decent plenty of selection. I would definitely stay there again. The value for the room is definitely worth it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Karla, thanks so much, we are happy you enjoyed your stay with us and we look forward to seeing you again! Jim McGuire, General Manager

"Great Place to Stay"

5
11/12/2017

The hotel is close to the airport and a free shuttle is provided, which is nice. The staff is friendly, welcoming and caring. Great place to stay! The hotel has everything you need. Plus Sees Candy is next door. Highly recommended.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Lynn, thank you very much. We are very happy you enjoyed our hotel and our convenience to See's Candies! Please come back again soon! Jim McGuire, GM

"Nicely redesigned"

4
10/12/2017

You only stop at these airport hotels mostly when travelling.this is a nice one. Totally refresh , hall and bedrooms etc. You see the hotel set between 2 busy highways. Not to worry, you do not hear the trafic noise.The reception in our case was a little long,only one clerk...We complained. There is a restaurant with a classical carte.Checkout was fast. A good hotel

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Claude, thank you very much for your great comments on your recent stay, we really appreciate it! Please come back again and stay with us the next time you are here from Canada. Jim McGuire, General Manager

"Excellent overall service and price"

5
08/12/2017

My wife and I needed to make a hotel reservation at the last meeting for a conference at the South San Francisco Conference Center (SSFCC) and were pleasantly surprised to find the Best Western just down the street available and at a very low price (using senior discount) but without sacrificing quality. The complimentary breakfast in the dining area was delicious and plentiful, with comfortable and spacious seating. Pleasant staff. Would highly recommend it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your nice comments on your recent stay. We are very conveniently located just up the block from the South San Francisco Converence Center. We hope to see you again soon, whether for business or pleasure. Thanks again. Jim McGuire, GM

"Very good except for one thing"

4
07/12/2017

Since I stayed here a few years ago almost everything has improved. The rooms and lobby have been redone and the staff is great. If you're staying one night near the airport this is a good choice. The only problem with the hotel is that they seem to have very restrictive controls on the showers so that there is a minimum flow of water. The showers work and the temperature is fine but a little more powerful shower would show that the hotel is working for its customers and not trying to save a few cents on the water bill.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments, we appreciate it! We are working with the City to improve our water flow - trust me, it is not to save a few cents on the water bill, we wouldn't do that. Sorry for any inconvenience and we hope to see you again. Jim McGuire, GM

"Will not stay there again"

1
30/11/2017

No Microwaves.. Rooms were cleaned when "Do not Disturb signs were on the doors (an invasion of privacy) $8.00 a night parking fee... I'm a Diamond Select member.. No Recognition at check in.. never had this happen to me in over 40 stays of 3-5 days each at BW hotels all over the country

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Cheryl and thank you for posting your comments on this site as well. As I mentioned to you in a private email, I am sorry for any inconvenience you experienced. As I mentioned, we checked our housekeeping reports and there were no Do Not Disturb signs on the rooms you occupied. We do not enter rooms that have the DND signs. We do a very good job at recognizing all of our BWR members - I will speak to the agent that checked you in to see why this didn't happen. I am very sorry for these inconveniences and I do hope you give us another try again. Jim McGuire, General Manager

"My overnight stay at the Best Western"

4
21/11/2017

I needed a place to stay as I was bumped from my airline. The Hotel Pickup did not come for over 45 min. However when I got to the hotel the service was very good. My first room did not have a working TV. It was changed immediately. I had a good breakfast and made it to the airport on time.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Kris and thanks for your comments. Sorry if our shuttle was late - our GPS did not indicate it was late. Glad you enjoyed your short stay with, hopefully next time will be a little longer. Jim McGuire, GM

"Affordable next to SFO."

5
21/11/2017

Very comfortable hotel 10 minutes away from San Francisco airport. Very friendly staff, very clean, and an excellent full breakfast along with a very competitive price for this location. We did not hear any aircraft noise during our stay.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much Thomas. Glad you enjoyed your stay with us! Jim McGuire, GM

"Nothing special"

3
20/11/2017

Just an ok experience. We were here for a wedding reception. Nothing special here...just a regular best western hotel. The food, service, lobby, parking, bathrooms, banquet, et al, were all just ok...nothing special.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks totoo for your comments. Sorry you didn't think we weren't "nothing special" - hopefully we will see you again. Jim McGuire, GM

"Great Stay"

5
20/11/2017

We stayed two nights at hotel. Good service. Really good breakfast. Good location, right off freeway. Easy access to San Francisco. We went to the wharf and the SF Zoo. Perfect for staying outside of city while still enjoying the city atmosphere. Would stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Evan, thanks so much! We are happy you enjoyed your 2 nights with and we look forward to your next visit! Jim McGuire, GM

"Dissatisfied Quests"

1
15/11/2017

Very disappointed in the Best Western.... Room was dirty and not prep for new arrivals Worst than a Motel 6 The best western management team needs to spend some time a Hilton property and observe how they treat their quests and the quality of their rooms.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Mark, and thanks for posting your comments in this site as well. As I mentioned to you in a private email, I apologize if you found you room dirty - that is well below our standards, as you can see from our great reviews. Sorry, we are not "worst than a Motel 6". I apologize for any inconvenience and do hope you give us another try. Jim McGuire, GM

"Older style hotel"

4
14/11/2017

We had a trip planned for the SF Zoo on monday and decided to stay here on sunday because it was closest BW. Older style hotel, 60's or 70's, but we enjoyed our stay. Restaurant food was surprisingly good.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks Frank - we appreciate your feedback! Jim McGuire, GM

"Late Sunday Night Check-In"

5
13/11/2017

Arriving on a Sunday night, I found there was a line to check-in. I got a bit anxious about how long it might take. Well, the young man at the desk took care of ALL of us very quickly! It was the fastest check-in I ever experienced at any hotel! There was even a "snack bag" waiting for those of us who had to leave before breakfast was served!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thanks a lot for your great comments on your recent stay and check-in experience. We appreciate your feedback! Please come back again soon! Jim McGuire, General Manager

"Friendly, upscale hotel with many amenities"

5
13/11/2017

Beautiful hotel with its own restaurant and large, comfortable bar adjacent to its gorgeous lobby. The staff were very helpful. Our rooms were spacious and well appointed, and the bed and furniture comfortable. I liked having a good sized desktop with multiple device plugins and ergonomic armchair for working on my computer. Blackout curtains and insulation between rooms helped facilitate sleep. Free, complete American style breakfast with freshly cut fruit and many hot and cold choices, steamed rice for Asian guests, and real plates, glasses and utensils in their very accommodating restaurant. The bathroom was gleaming with marble surfaces, new fixtures and modern shower-tub.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Diana, thank you very much for your wonderful comments on our hotel and your recent stay! It sounds like you took advantage of our facility - and we appreciate your great feedback! We look forward to your return visit! Thank you again! Jim McGuire, GM

"Never disappoints"

5
13/11/2017

Always excellent! Service, location and rooms are super!!! I have never been disappointed in over 12 years of visiting this hotel! The breakfast is so great. Lots of options on their hot buffet with a few extras that make it really enjoyable. The desk agents are ALL incredible. They are proactive in their efforts to ensure all of our needs were met! Love this hotel!!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Wow, thanks so much for your great comments regarding your recent stay with us! Also, thank you very much for your continued support over the years, we are very thankful for happy guests like you! See you again soon! Jim McGuire, GM

"Value for money South San Francisco"

3
08/11/2017

This is a good value for money hotel. Clean and tidy. Food and especially breakfast could be a lot better. Comfortable bedroom. Friendly staff. Good location for airport and South San Francisco so a lot of people spending one night prior or post a flight. Some nearby fast food restaurants. If you have a car then plenty of nicer eating places within 10 - 15 minutes.

"Comfortable Bed"

5
08/11/2017

Not only was the bed at this hotel comfortable, the room was very quiet in spite of being just off the highway, the service at the front desk and the bar and the breakfast room was excellent, and it was nice to have the additional amenities of a robe and umbrella for use. The breakfast was certainly adequate with all the typical choices of eggs, cereal, yogurt, sausage, breads, pastries, juices, and melon.

"GREAT hotel, near SFO w/parking and shuttle service!"

5
07/11/2017

My husband an I had a VERY early flight out of SFO and did not want to brave the commute traffic we decided to stay close the airport. The Best Western had a very nice Lobby which was connected to a bar and restaurant. The staff at the front desk was very helpful and made sure we had all of the information we needed about the airport shuttle service (which is a plus) and the on-site parking program (which is one of the main reasons we picked this hotel). Our room was extremely clean and current with a very comfortable bed. In the morning, we went downstairs and there was help yourself coffee station and water station, as well as to-go bags with breakfast items. The price-point was also right -- most other hotels were $200-300 a night. This room was in the $150 range, including the parking for our vehicle while we were one vacation. My husband and will definitely be staying here in the future if we have to fly out of SFO.

"Clean, friendly, good price"

4
05/11/2017

The best boy complaint I have is there is no restaurant on site or within walking distance. Only McDonald's. They offered free breakfast till 10:00 but nothing in the evenings. Free shuttle to the airport was great.

"Shocking customer service"

1
05/11/2017

Treatment by some employees was the worst service I've received in 20 + years. One aggressive employee and equally unpleasant assistant manager. They are both in the wrong business. I contemplated switching to another hotel on the strip and risking paying twice the vibe was so awful.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thanks for posting your review on this site, also. As I said in my personal email to you, we apologize for the misunderstanding you had with our restaurant server, there are always 2 sides to the story and we do apologize for any inconvenience. Jim McGuire, GM

"the Best so far"

5
02/11/2017

My Husband and I stay in the bay area during the week for work. in the last 4 months we have stayed in a best western property 176 times yes we are diamond select members from this adventure and let me tell you this hotel makes it all worth it. It is right next to airport but you would not know it I have not heard one plan the walls are thick the carpet is new the rooms are clean the staff is amazing and the laundry room is very well priced even. The breakfast is very good and a lot to choose from I don't normally write reviews but I feel this one deserves a 5star rating for sure great job

"Budget Friendly, nice breakfast, very close to airport"

4
02/11/2017

We were able to get a great deal last minute on this hotel. The breakfast buffet was really good and the staff was really helpful. It is also a few miles from SFO and took us about 5 minutes to get there. I would highly recommend this hotel.

"Long wait for shuttle bus"

4
01/11/2017

Good hotel for an airport stop over . Comfortable bed and reasonably sized room for us with two large suitcases, breakfast is also included so that was nice. The only disappointment was waiting over an hour at the stop in the sun to get on the hotel shuttle bus especially after a 12 hr flight, it was even more annoying as shuttle buses for other hotels were arriving every 20 minutes. Hopefully the hotel management can improve the service ?

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Alan and thanks for your nice feedback on the hotel. I am sorry that you had to wait so long for the shuttle - our schedule is every 30 minutes. I will share your comments with the owner of the shuttle company. Sorry for any inconvenience. We look forward to seeing you again. Jim McGuire, GM

"good stay"

4
31/10/2017

I stay here often and always enjoy it . Id recommend it for travel or business .Its location is ideal for visiting the city or south bay and has easy access to the freeways . It also has a restaurant and bar onsite which is convenient

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments and your continued patronage! It is appreciated. Jim McGuire, GM

"Feel like home"

5
31/10/2017

My wife and I are traveling from Canada to San Francisco monthly for years. Never had to complain about rooms, excellent restaurant for dinner and always friendly staff. We like the Grosvenor very much and feel at home there.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Andre, we are glad you enjoy our hotel each time you stay, and we appreciate it very much. I hope you are enjoying all of the recent upgrades. We look forward to seeing you again soon. Jim McGuire, GM

"Wash Your Windows!"

1
26/10/2017

Drab and Dirty overall, poor location other than being near the Airport and convention I was attending. One one place to eat without having to get a cab. Windows in the guest rooms were so dirty you could barely see out of them. Staff was friendly enough but it did feel depressing overall.

"Decent Place To Stay for Overnight near SFO Airport"

3
25/10/2017

The Grosvenor is a decent place to stay if your trip is interrupted or you need a convenient overnight before a flight. The airport shuttle runs twice an hour all but the wee hours of the morning (serves several hotels that are close by) - look for the BW Grosvenor name and logo on the side of the bus that circulates. It is about 10 minutes drive from the airport. This is located in an industrial area without a ton of charm, but there is a bar/restaurant in the hotel, a McDonalds across the street, and a Costco about 2 blocks away. The wifi was good. The staff was helpful. Breakfast bar had lots of selections. This is not your dream destination but for an unplanned overnight or two, it is certainly decent.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Elby, thanks a lot for your nice review on your recent stay and your notes about our complimentary airport shuttle. We hope you come back soon and visit us again. We appreciate your feedback. Jim McGuire, General Manager

"OUR EXPERIENCE"

4
24/10/2017

Room was a bit small but comfortable. Breakfasts were great - hot food and lots of variety. Room had plumbing problems where toilet and tub backed up into each other. Had to use another room to shower on one night. Staff was helpful.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments, we appreciate your feedback. Sorry that you had plumbing issues in your room. We look forward to your next visit. Jim McGuire, GM

"Excellent Service and Room"

5
24/10/2017

Even though this BW must have a ton of people in and out due to the nearby airport, the service and quality of the rooms was impressive. Comparing it to the last two BWs I have been in, this one far exceeds them. Don't hesitate to stay here. It is a clean, room serviced by friendly staff with a lounge and restaurant onsite. What more do you need?

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Lori, your comments are great, and we really appreciate your feedback. We are pleased you enjoyed our hotel. Please come back again soon! Jim McGuire, GM

"Positive Experience"

4
22/10/2017

Hotel is just minutes away from the airport. The first impression isn't great, the area isn't well lit, and the parking area is a little sketchy. Check in was easy. The room was clean and comfortable, the bed was amazing! I slept like a rock! The water pressure on the other hand, was awful. I don't know if this is a California thing or this hotel, but it was like showering under a garden hose. The TV had big delays while changing channels which is a little annoying. The restaurant was a little pricey for a quick dinner after a late flight, but there is a McDonald's across the street. $15 for a club sandwich in the lobby bar is a bit much. The free breakfast was great. Large variety of hot and cold items, coffee was good too. Check out was easy. Overall a good experience but I'd value the room rate for about 20 dollars less. I suppose that's just the area rate but a little over priced. I would recommend this hotel.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello again Cathe and thanks for posting your comments on this site as well. Sorry if you thought our parking lot was "sketchy" and not well nit - we have actually never had those comments before. Being a California hotel, we do try to do our best to be as green as possible, sorry that the water pressure wasn't strong enough for you. We appreciate your feedback and hope to see you again. Jim McGuire, GM

"Great hotel near airport, very comfortable and friendly staff"

5
18/10/2017

The hotel was very comfortable, good location, rooms very nice and the staff very friendly. The food in the restaurant was excellent. We had a meeting at the hotel, staff was very friendly and business room was very nice,

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Jolene, thanks so much for your great comments! We appreciate it very much. Please come back again soon! Jim McGuire, General Manager

"Pleasant Surprise"

4
18/10/2017

Seems to me prices in the Bay Area have risen @ a ridiculous rate in the past couple years. While not budget in my view, the Best Western Plus was comparable to the Marriotts and Hiltons, Doubletrees, etc.in the SF airport area where I have stayed before for about half the price. The have an excellent shuttle service to and from the airport which was essential to me.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Sandra, thank you so much for your great comments! Especially the comparison to other brands, we really appreciate it! I will share your comments with our entire staff. Thanks so much! Jim McGuire, GM

"Good Location and Good Price"

3
17/10/2017

The hotel was close to the airport and is a good stop on the way into San Fran. The actual building itself is older and, but the staff were very kind and helpful and the breakfast was ,hands-down, the best hotel breakfast I have ever had.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Joshua, thanks so much for your nice comments and we are happy you enjoyed the breakfast. Please come back again soon! Jim McGuire, GM

"Girls weekend"

5
16/10/2017

We love the grovesnor... all the people are so accommodating that work there.... Steph the bartender on the weekends is the best ever. Friendly courteous and takes great care of you. Food is excellent.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Kathy, thanks so much for your great review. Glad you chose our hotel for your special weekend! I will tell Stephanie you mentioned her. We appreciate your feedback! Jim McGuire, GM

"Great place to rest before flight"

4
16/10/2017

After a week in Yosemite, stayed here the night before our flight home. Close to the airport. Very quiet and relaxing room. Wish there were more restaurants within walking distance. The remainder of this review is only being written to satisfy trip advisor's silly requirement for 20 characters. If I had wished to write that much in the actual review, I would have but instead I need to bore you with this diatribe.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Marvin, thanks for your review and the "extra characters" - that made us chuckle. We appreciate your feedback. Please come back again soon. Jim McGuire, GM

"Excellent property and customer service. Very welcoming"

5
12/10/2017

Very relaxing. Precious one of the front desk staff was very welcoming. Sean full of energy and knowledgeable. Great property and food. The location was perfect for us. The room was very clean. I had a problem in the room. Maintenance was there in ten minutes and fixed problem. Over all I will stay there again. When we come to visit future grandbabies. Son just got married. The purpose of the trip.

"Average budget hotel but beware $$"

3
11/10/2017

I had a one night stay and the price was sky high. The hotel is average at best with a subpar restaurant and bar. There is no food within walking distance worth mentioning. In the case of my room housekeeping had forgotten to take the previous guests recycling out and only did a cursory bathroom cleaning. If you pay less than $100 it's worth it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments. Sorry you didn't enjoy your stay with us. We always receive very positive comments on our hotel - we have done a lot of renovations and upgrades, we definitely are not subpar or average. I apologize for any inconvenience and do hope you give us another try. Jim McGuire, General Manager

"Close proximity to airport "

4
10/10/2017

I stayed at the Best Western plus in airport road for 1 night. They day was very comfortable. The check in was very easy, available free parking , complimentary internet and breakfast. Room: rooms are big with a fridge,coffee maker, no microwave though, the bathroom was clean. Complimentary breakfast: they have a vast selection of breakfast items. The reason I gave 4 stars instead of 5 is because I thought the rooms were a bit rundown. I stayed at three different hotels on my trip and anyone is bound to make comparisions. There was a note in the room which stated that hotel was recently renovated - may be the housekeeping need to do a better deep cleaning. Other than that I had a pleasent stay and would recommend

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Rahul and thanks for your great comments on your recent stay. The note that is in your room states that we are in the PROCESS of upgrading our rooms. All rooms will soon have new furniture, window treatments and more. Please come back so see the finished product. Thanks for your feedback. Jim McGuire, GM

"Great Hotel - Resturant"

5
07/10/2017

We were very happy with our service - brilliant having restaurant on site for Breakfast and Dinner Grey's Tours will pick you up for there tours - did the Hop on Hop off tour and also night tour - well worth it Public Bus service to downtown avail out front - 1/2hr trip

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Villa, thank you for your nice comments on your recent stay. Glad you liked our restaurant. PLease come back again soon! Jim McGuire, GM

"Clean room, great staff & delicious breakfast"

4
05/10/2017

From the time we checked in the staff was very helpful, the room was clean and had everything we needed like towels, soap and etc. Breakfast was a great with plenty of options for all of us. I was not happy with the bed as it was very hard and for the price they should just make all rooms come with queen beds, who has full size now??

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Norma, thanks so much for your nice comments on your recent stay! All of our beds are brand new in the hotel, sorry you didn't care for yours. Our accommodations of bed types include double, queen and king. Please come back again soon. We appreciate your feedback! Jim McGuire, General Manager

"Best Western Plus Grosvenor"

3
04/10/2017

Our room was very small, about the size of a walk-in closet. Avoid Room 302. For the price, we expected more. Others in our group had much nicer rooms, so ours was the exception. Breakfast was very good.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments - sorry you felt your room was small. Our corner rooms are a bit smaller, but still comfortable. Sorry for any inconvenience. Glad you liked breakfast! We appreciate your feedback. Jim McGuire, GM

"Best Hotel which I will always stay here."

5
03/10/2017

I always stay at this hotel and when going back up to San Francisco I am bringing 6 friends with me and turning them onto this hotel, which I know they will love. The staff is GREAT and CARING which to me is #1 in my book for a hotel to have such staff. The hotel is easy to get to/from when you go to San Francisco or anywhere in San Mateo County.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
John, thanks so much for not only your continued support and great comments, but recommending us to others! We really appreciate it and enjoy having you several times throughout the year! See you in December! Jim McGuire, GM

"Better than I expected!"

5
02/10/2017

I booked this hotel because of the high ratings it had and it did not disappoint! The restaurant serves great food, they have a sports bar with a projector and Tv's to watch games as you drink and the room was very clean and smelled great.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Karlaf363, thank you very much for your great comments! We are proud of our great reviews and I am happy you felt the same! Please come back again soon! Jim McGuire, General Manager

"great place to stay over"

5
01/10/2017

This is our favorite place when we need to stay over a night in the city. It has a good balance of price and comfort. The breakfast area is nice and the staff is delightful. The convenient location near the airport is a bonus.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your nice comments and your continued patronage! We really appreciate it! Jim McGuire, General Manager

"Nice stay"

5
28/09/2017

We had a nice stay here. Room was clean and king size bed was very comfortable. Quick check out and shuttle to airport. For breakfast had a lot of variety. Staff were polite and helpful especially Bianca who checked us in for the night. Would definitely stay there again.

"Comfortable Hotel"

5
27/09/2017

We stay at this hotel on our return journey from Kauai. The main reason we stay here is that you can get a hot meal until midnight which is great when you arrive as so many other Hotels do not have such late serving times. Hotel is comfortable and has free wifi. Beds are very comfortable. Breakfast is also included which is an added bonus.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Manderj, thank you for your great comments on your recent stay! We are happy you like our hotel. Hope you had a great time in Hawaii! Mahalo, Jim McGuire, GM

"Don't Order Room Service"

2
26/09/2017

Room service dinner promised in 25 minutes; arrived in 60 AND totally missing one order. We were told the second order would arrive in 20 minute; more like 40 and tepid. Airport-side rooms get a lot of street noise.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello William and thanks for your comments. As I mentioned to you in a private email, we are very sorry about the room service timeliness and mix-up. We always receive very positive comments regarding our food and beverage and timely service. I have credited your charge card in the amount of the room service. I do hope you come back and give us another try. Please accept our apologies. Jim McGuire, General Manager

"Excellent local place to stay"

5
24/09/2017

Stayed here for one night after arriving in San Francisco before travelling out to Yosemite. Rooms were big and comfortable. Staff were extremely helpful and was reasonably priced. Breakfast included was an extra bonus.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Carl, thank you very much for your great comments! Please come back again and stay with us soon! Jim McGuire, General Manager

"Clean room, convenient location"

4
23/09/2017

First hotel we had booked when arriving in San Francisco in August 2017, stayed for 2 nights. Was very surprised and impressed to learn on arrival that most hotels provide a free shuttle bus to and from the hotels, this is an excellent and much appreciated service taking the hassle out of trying to find a taxi. Hotel was clean and tidy and a convenient location to get to and from the airport to use the BART (Bay Area Rapid Transport) service. Nice breakfast choices. Would recommend. Pool and gym available, although we didn't use either.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello SweetLover and thank you very much for your great comments on our hotel during your recent stay. We are pleased that you enjoyed it. Please come back again soon, and thank for your feedback! Jim McGuire, GM

"Great Location to SFO"

5
21/09/2017

I was offered an upgraded room when I arrived. Very nice. I had to return a rental car and catch the shuttle back to the hotel which worked very well. The 4AM shuttle to the airport was on time and also worked out very easy. I will stay at this location next time at SFO.

"Perfect Airport hotel "

4
19/09/2017

Ideal hotel close to San Francisco airport. Clean and comfortable with a decent bar and restaurant. Breakfast is standard continental fare, but cooked bacon etc is available at a supplement. Free shuttle bus runs every half-hour. Recommended.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
jefdow, thanks so much for your nice comments on our hotel and your recent stay, we appreciate your feedback! Jim McGuire, GM

"Clean, comfortable and quiet"

5
16/09/2017

Everything we wanted - with the bonus that it was very quiet. Clean and comfortable, no issues. Location is extremely convenient to the highway for getting to downtown SF and there was a good amount of easy parking. Would recommend if you're staying in the area.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Alison, we are very happy that you enjoyed your stay with us and found it to be quiet. Please come back again soon. We appreciate your feedback. Jim McGuire, GM

"Friendly staff"

3
14/09/2017

Choose this hotel for price and close to airport. Nothing special. Clean. Safe. Being a first time visitor to SF, staff was very helpful with questions about the area. Gave us maps and info about tours and how to get around. If you aren't driving, very limited restaurants in walking distance of the hotel. Hotel has a restaurant and lounge, with decent food, plus a free breakfast included with room. Free airport shuttle. If you are looking for a hotel with all of the bells and whistles this would not be it. But if you just want a place to sleep, this would be okay.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your review. Although we do like to consider our hotel more than just a just a place to stay, I am happy you enjoyed your visit with us. We appreciate your feedback. Jim McGuire, General Manager

"San Francisco best western"

5
12/09/2017

This hotel near the airport was a pleasant surprise. Everything one would want to be able to be comfortable waiting for flight. The room was comfortable, the breakfast was fine. The shuttle was wonderful and long term parking great.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Glendae and thanks so much for your nice comments on your recent stay with us, we appreciate it! Please come back soon! Jim McGuire, GM

"Best Western did it right"

5
12/09/2017

Great place to stay near the San Francisco Airport. The price was right and everything exceeded our expectations. The free Breakfast was great and the free shuttle to the airport was on time and a nice bonus. The staff was friendly and provided excellent advise and service

"As it should be"

4
11/09/2017

This hotel meet all of my expectations. Room was a nice site, clean and in good repair, and was nicely decorated. It is a few years since the last renovation, but is basically sound. Restaurant and bar are very nice with competitive prices. Shuttle service from the airport was free. I would stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much John. We are currently in the process of getting all new furniture and drapes. PLease come back soon and see the upgrades. Jim McGuire, GM

"Hit the spot"

4
08/09/2017

Just an overnight stay on arrival from an international flight before another flight. Didn't have to wait long for the shuttle and the hotel was quick and efficient to check me in, the room was pleasant and the bed comfy there was free wifi. Had a quick meal at the restaurant it was pretty basic but fine for what I needed and the staff did their best to be accommodating. The morning shuttle was on no time with no problems, I would use this hotel again in the future.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thanks so much for your nice comments on your recent and short stay. Hopefully you will be able to stay a little longer. We appreciate your feedback. Jim McGuire, General Manager

"best breakfast ever"

4
07/09/2017

Room was perfect for what we needed, bedding was slightly dirty, we let the hotel staff know and they comped the parking fee. breakfast was amazing, and overall for the price it was a good stay. It was close to ATT park as well.

"Great stay"

5
06/09/2017

My brother, sister and I were on our way to Hawaii and had to stay one night in San Francisco on July 12. Thank goodness there was a room available. The level of service was seamless from checkin to checkout and the free breakfast was an added bonus. I'll definitely recommend this hotel to friends and colleagues.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Andy, thank you so much for your great comments on your recent stay. We are happy you enjoyed your stay with us, and we appreciate your feedback! 990! Jim McGuire, General Manager

"beware of small print !"

3
05/09/2017

I have been a regular stayer in past few years for my layover . Unbeknown to me (last visit 6-8 mths ago) they have changed their branding BW Plus esp on the shuttle bus and i waited in vain for 1 hour or more waiting for the bus with logo i was used to. The bus stop at T3 could be chaotic depending on time of your arrival If hotel management is reading these feedback , do have more prominent logo and destination re BE Grosvenor signs on the bus as when a few buses swarmed in, it s helter skelter at the bus stand ! the buses for the Hilton n Hyatt n Holiday Inns were in greater frequency I have no complaints about the hotel or amenities per se. Closely located to the airport Better than Travel lodge next door for sure if you have to pay same prices

"Great hotel close to SFO!!"

5
05/09/2017

Great hotel, close to SFO, bar/lounge open till midnight every nite and serves food till midnight. Very comfortable rooms, great staff. we used the "park n fly" program and left my car at the hotel and took the shuttle to SFO and the shuttle was right on schedule. It does make 2 other hotel stops before hitting the airport, but still very timely. would totally stay here again!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Susan, thanks so much for your great response! We appreciate your feedback. Please come back again soon! Jim McGuire, General Manager

"Overall Stay"

4
04/09/2017

Room was fine, a few minor problems but nothing too serious to complain about. Its a perfect stay for a night maybe two. Check in and check out was fast which was appreciated and the staff was friendly!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Amber, thanks for your nice comments on your recent stay. Please come back soon to see all of our upgrades! Jim McGuire, GM

"Quality of visit"

5
31/08/2017

everything went well and we're appreciative for the great service, we are sure to recommend this to our friends and neighbors, you should just accept this whether its 200 or less, or next time i wont do it.

"Nice hotel close to airport. Reasonable price for San Francisco."

5
28/08/2017

Cons: - extra charge for parking (should be complimentary for hotel guests in my opinion) Pros: + clean comfortable rooms + good breakfast + friendly staff + free wifi + very close to airport and rental cars + easy access from freeway

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Valsoray and thanks so much for your great review. Yes, we along with 98% of the hotels in our area have been charging for parking for about 9 years, however, our parking charge is less than others. We are glad you enjoyed your stay and look forward to your next visit. Jim McGuire, General Manager

"I would recommend"

4
28/08/2017

Location was great as I was meeting family at airport which was very convenient. I found the room clean, the full size bed very comfortable for me but not for my daughter & son-in-law who joined me and occupied second bed which was small for a couple. I had a very nice meal at the restaurant and breakfast bar was good with many choices. I would recommend this hotel.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello James and thanks so much for your very nice comments on your recent stay. We appreciate your feedback, please come back soon! Jim McGuire, GEneral Manager

"Great Value"

3
26/08/2017

Great staff and shuttle service; quick access to from freeway and close enough to city; clean rooms with hair dryer and ironing. I forgot to pack extra underwear, but Target is only one mile away. RECOMMENDED!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments on your recent stay! Jim McGuire, GM

"Good rest"

4
24/08/2017

The staffs are very helpful. Room is comfortable and clean but old looking time to renovate the room to a more modern look. Plus have coffee machine. what is missing some small packet of biscuits will be nice.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Kai - we are currently in the process of upgrading our rooms - we have 25 done so far with new furniture, drapes, art work and more. Please come back and see how great it looks! We appreciate your feedback. Jim McGuire, GM

"Great Value!"

5
23/08/2017

Clean hotel and clean comfortable room. Conveniently located. Friendly staff. Convenient restaurant and bar. Easy long term parking. One of the least expensive park and sleep and fly in the area. I will use this hotel again.

"Perfect Night"

5
23/08/2017

Overall great place to stay after a long day of air travel. The bed was really comfortable, nice breakfast, friendly staff. They have all the details covered and I would definitely return at the same price!

"BEST PRICE AND VALUE"

5
22/08/2017

Best Value for your Money. Only 30 Minutes from San Francisco and major attractions. Best Full Hot Breakfast, Clean and Comfortable rooms. I totally recommend this Hotel for anyone who is coming to visit San Francisco.

"orders of magnitude better than most Best Westerns"

5
21/08/2017

The hotel is comfortable, has room service, a full diningroom with a great menu, on time shuttle service to SFO, and a good park and fly deal. The staff was very helpful, assisting me to get my luggage to the room. The maitre d' was very accommodating with special food requests, and the room service delivery was excellent.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great rating and wonderful comments on our hotel and your stay, marjoriec980! We really appreciate your feedback. Please come back again soon. Jim McGuire, General Manager

"Small rooms but very close to SFO"

3
16/08/2017

We selected this hotel to be near the airport and it is very close. But it is old, with small rooms, elevator cabs, and pool. We had two rooms with double beds for our party of seven and it was cramped. Double beds really don't accommodate two persons unless they're small children. I suggest spending $15 for a cot, which we did. The staff was pleasant and helpful. Hotels at the airport are very expensive and this hotel offered the best price for us. We even looked at hotels farther away but couldn't enough savings to justify the tradeoff in the greater distance.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments on your stay with us, we are happy you enjoyed it overall. Sorry if you felt our hotel seemed old - we have been through many, many upgrades and continue to do more. Please come back again. Jim McGuire, GM

"Not impressed "

2
15/08/2017

I am staying one night for an early flight out of SFO. Cleanliness matters to me and I have already found three long black hairs in my bed/bathroom. I am on the 2nd floor with a walkable path outside my window and the window lock is broken. A nice maintenance man came to lock it which I appreciate, but he had to create an on-the-spot lock on top of the window because the actual lock is broken. Lastly, my bathroom faucet leaks when in use. These may not matter to all future guests, and I just wanted to share my experience. For $200 I expect more.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Mal and thanks for the comments. I am not sure what you mean by a walkable path outside of your room on the 2nd floor - there is none, so I am a bit confused by this. I am sorry if you room was not as clean as expected. We pride ourselves on the cleanliness of our rooms. I will share your comments with our housekeeping department and I apologize for any inconvenience. Jim McGuire, GM

"Noisy"

3
15/08/2017

The Best Western plus is conveniently located near the airport. But very noisy. The window gaps a bit and it is single glass. You can here the cars on the highway clearly but also the wind. The interior is old fashioned, but the price was okay for its location near the airport. It's still a lot better than trying to sleep on a plane though

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your comments. I am sorry about the window in you room, we will look into this. We have been through many upgrades and we are in the process of doing more. I am sorry if you think our hotel is old fashioned - we do not. Please give us another try again. Jim McGuire, General Manager

"Very Comfortable & near the airport"

4
15/08/2017

This is the second Best Western Plus hotel we used in this trip to San Francisco, a place close to the airport, very confortable bed & with breakfast included! I would recommend this hotel for it's central location! Thank you Best Western

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your great comments! Jim McGuire, General Manager

"VERY ATTENTIVE STAFF"

5
14/08/2017

I booked this hotel after attending Outside Lands and the check in was speedy with friendly staff, the breakfast was great, the hotel was clean and tidy, I loved the Golden Elephant lounge although I didn't get to try it out the set up was beautiful and very inviting. I think the ONLY thing I would have to say about this hotel that might be nagative would be their elevator it needs to be replaced or serviced because it literally TAKES FOREVER. But the beyond friendly staff also attended to our needs by actually escorting us and allowing us to use their service elevator so we wouldn't have to wait. That was amazing!!! This hotel will definitely be getting another visit from me sometime in the future!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Janell and thanks for your nice review. I hope you enjoyed Outside Lands - it looked like a great lineup! Sorry if you found our elevators to be slow - they were just completely modernized and are quite speedy and smooth. So glad you enjoyed our staff, we really appreciate your feedback! Please come back again! Jim McGuire, GM

"Hotel is close to Airport"

4
10/08/2017

The Hotel breakfast is ok and it has free shuttle going to airport. Internet is slow and the pillow is a bit too soft for me but overall we have a good stay in the hotel. Front desk staff are very friendly and courteous.

"Decent hotel"

4
08/08/2017

Rooms were updated. Lobby was nice and staff was helpful. Nice bar area. Rooms are average size but bathroom was small. Everything was clean. Opened window for fresh air as the cooler made a lot of noise. Heard what sounded like 3 gun shots in the morning but nothing came of it so I'm not sure what that wa all about.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Brenda thanks for your nice comments on our hotel. I am glad you enjoyed your stay. No gun shots....probably cars backfiring. Hope to see you again. Jim McGuire, GM

"It's at an Airport"

3
07/08/2017

It got pretty noisy after midnight, I think they changed the takeoff runway. However, it is a very busy hotel and I wasn't happy with the young man who checked me in. My room wasn't ready and he showed no compassion or understanding when I asked when it would be ready. All I wanted to know was "when" so I can figure out what to do with my family who had dropped me off. I never got an answer other than the housekeeping staff was on a break. For one night it might be okay, but I wouldn't stay there any longer.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thank you for your personal comments on your stay. Sorry that the front desk clerk wasn't friendlier. We always receive great comments on them. Our housekeeping department does not break all at the same time. I will share your comments with them so they can improve their service. Sorry for any inconvenience. Jim McGuire, GM

"Updated Adequate hotel"

3
02/08/2017

We stayed at this hotel purely to catch a very early flight out of San Fran International. This property has been recently renovated though we stayed on the a floor that was not fully updated. Shuttle out at 4am was right on time. Fitness room had new equipment. Very close to airport . If you get a decent rate this airport hotel will serve you perfectly well.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks Michael, glad you liked our hotel. We are still upgrading the rooms - this month our new furniture starts to arrive, along with window treatments and art work. Please come back again soon! Jim McGuire, GM

"Best place to stay near airport"

5
02/08/2017

Of all lodging during our week in CA this was the best! Having a.c. was wonderful as were room darkening curtains for daytime naps. The bed and pillows were the best, we had plenty of towels, tv and all we needed worked well. Complimentary breakfast was the best with more offered than another placed we stayed. Front desk arranged a driver into the city for only $55 each way, much easier than taking rental car or AirTrain/BART. Lowes, Target, gas station and lunch at Houlihan's at another hotel were all nearby.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thanks for posting your great review on this site as well, we are so pleased that you enjoyed your stay with us! Our breakfast is a big hit with our guests, and we are happy you liked it as well. Please come back soon for another visit! We appreciate your feedback. Jim McGuire, GM

"Stay and Park"

4
31/07/2017

It's great to stay and park before a flight. Takes away from the stress of getting to the airport on-time and you know your car is safe in their parking area. The staff is friendly. I would stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your nice comments, I am happy you enjoy our Park 'n Fly package. Please come back again soon! Jim McGuire, GM

"ok"

3
30/07/2017

I was on my business trip hotel seems OK not easy access from free way you can get puzzle some time breakfast quality can be improve hotel staff was not trendily overall hotel seems OK it is far from city and during rush hours it can take 1 hours to get to the city

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks for your comments. We are located directly off Highway 101, so our access is very easy. We appreciate your feedback. Jim McGuire, GM

"Beautiful hotel with good location"

4
29/07/2017

Beautiful hotel, beautiful room, enjoyed stay. The restaurant had good chef. A bit expensive. Parking was challenging. Location of hotel was good and took only minutes to get to airport. Only minutes from Golden Gate Bridge. Overall I would definitely stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments, we really appreciate. Please come back again soon. Jim McGuire, GM

"Exelent"

5
27/07/2017

We stayed here for one nigth before we went home from our long trip. This hotel is clean, the room was very spacius. They have a high speed internet that is verygood. The restaurant is good and the staff is very friendly. And of course they have also a swimmingpool outside that is great to relax after a long day or just to sit in the sun and enjoy.

"SliderP"

5
26/07/2017

Great hotel they have remodeled it & the beds were amazing & the rooms are updated, but there in the process of doing more to the rooms. Breakfast was great & the restaurant was very good. The rooms, lobby, entrance, & parking lots etc... were very clean.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you Sliderp and please come back again to see more upgrades! We appreciate your feedback! Jim McGuire, GM

"Quiet place to rest, awesome staff"

3
26/07/2017

The room was nice thought a second chair since there were two of us would have been better. The complementary breakfast was great. I nice quiet hotel that I would recommend. The only improvements for me would be a softer bead (Personal Preference) and the bathroom is a bit to small. Overall I was happy with my stay here.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice comments. Your room should have 2 chairs, including the desk chair. All of our beds are brand new, sorry you didn't care for them, but I am happy you enjoyed your stay with us. Please come back again soon! Jim McGuire, GM

"Great location, good price"

4
26/07/2017

If you're expecting fancy, this isn't it. They're obviously working on upgrades throughout the hotel. Breakfast was good, hot items provided, but expect to make your own oatmeal. The room was surprisingly quiet, we were on the six floor near the end of the hall and could not hear other doors, elevator, or ice machine. Elevators were extremely efficient, fitness room great for a quick workout. My only real complaint was that cleanliness could be better, esp in the bathroom. Fantastic location! I would stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Jennifer and thanks for your nice comments on our hotel. We are happy you will be back....look for even more upgrades! Jim McGuire, General Manager

"Best Hotel in its Class!"

5
24/07/2017

We stayed at this hotel for two nights. We wanted to stay near the airport during our final days in California. We took the shuttle to airport and then took the BART downtown. This allowed me to have fun knowing that I did not have to deal with traffic or parking. The Best Western Grosvenor blows away other hotels on price and service! We had a party of eight so we had two rooms, the person checking us in made sure that she found us rooms next to each other despite them being near capacity. The hotel was clean, the staff friendly and helpful, and they had a great breakfast. The shuttle was on time and got us to/from the airport several times. This hotel has won our business for future trips to San Francisco

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Stan, great comments and we really appreciate it! Our staff will be happy to read this, as am I. We appreciate your feedback, and we are happy we won your business. Thanks again! Jim McGuire, General Manager

"Geat Customer Service"

5
20/07/2017

Would probably give hotel 4 stars but increasing to 5 stars based on great customer service from Bianca at the front desk. I had screwed up and booked 2 rooms for the next night instead of the night I needed. The hotel was full or nearly full and Bianca was patient and pleasant and explained my options. Eventually she was able to find two rooms for us and also honored my original rate. She really worked hard for me and I really appreciate that! Hotel was comfortable and offered a great breakfast.

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments! We appreciate it, and very pleased that you enjoyed our hotel. Roland Cinco, DOS

"Stress gone"

5
18/07/2017

Great experience. We were havinga horrible afternoon. had trouble booking online. We walked in asked for a room and your staff was so friendly and helpful I knew we were in the right place. Very restful night

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments! We appreciate it, and very pleased that you enjoyed our hotel. Roland Cinco, DOS

"Excellent Stay"

5
17/07/2017

Me and my girlfriend came for a concert and the hotel was amazing! Clean, comfy and cozy. Would Highly recommend to anyone. Good location and great service. Breakfast was incredible too. Lot's of yummy options. 10/10

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello U9607NXiand, we're glad that you enjoyed your stay and thank you for your nice comments about our location and breakfast. We hope to see you soon! Roland Cinco - Director of Sales.

"Excellent facility"

5
17/07/2017

It was a great stay, nice room & nice comfortable beds, very close to airport, shuttle service available!!! Great breakfast!!!! Would definitely recommend to someone else. Would stay there again myself.

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Laura, thank you for your nice comments. We appreciate it and we're glad that you enjoyed your stay. Hope to see you soon! Roland Cinco - Director of Sales

"Convenient and Comfortable"

4
13/07/2017

Very convenient to airport and south san fran businesses. Comfortable accommodations and friendly staff. Breakfast selection is good, hot and cold items, not just carbs! Decent value for the area...undergoing some upgrades.

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments! We appreciate it, and very pleased that you enjoyed your stay. Yes, we are going through more upgrades, so please come back and see them soon! Roland Cinco - DOS

"Look for another hotel, run!"

1
12/07/2017

Awful experience - breakfast was disgusting, internet did not work; cheap materials - used the wrong type of tile in bathroom almost killed myself 4 times and the floor was not wet. Not to the standards of other BW properties. Too expensive for what you get.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Elizabeth and thank you for posting your thoughts and comments on this site as well. As mentioned to you in a private email, we apologize that you did not care for your stay with us. Our breakfast is always a big hit with our guests, sorry you didn't like it. Also, as we mentioned, we are still in the process of upgrading our rooms - we have new furniture, window treatments and artwork for all guest rooms. Some of the furniture and art work is currently being installed. We hope you come back for another try, promise you won't have to run away! We apologize for any inconvenience. Jim McGuire, General Manager

"Great staff value for your bucks"

5
12/07/2017

The hotel offers free breakfast and free shuttle. It was so nice, and the breakfast was not continental. it was real American breakfast. The staff were phenomenal, they were very polite. helpful and courteous. They gave good information on tours and how to get around the city.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Keblec, thanks so much for your great review! Another great comment on our breakfast! We appreciate it! Please come back again soon! Jim McGuire, GM

"S.F. Best Western Grosvenor"

5
10/07/2017

An older hotel that has been updated and kept very stylish and clean. The staff is wonderful and helpful. Shuttle to airport is very convenient. Pricing is better than most of the hotels around them. Amenities are many, including free wireless -internet and free breakfast. Enjoy

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Judy, thank you for your nice comments about our staff and hotel. Please come back soon. Roland Cinco, DOS

"Excellent all around"

5
10/07/2017

This hotel was outstanding with the service and quality of the staff. The breakfast and room service was great. This hotel is a great place to stay and check in was a breeze. We will stay again in the future. Great place to stay.

GeneralManager650, Director of Sales at Best Western Plus Grosvenor Airport Hotel, responded to this review
Frank, thank you for your nice comments. We appreciate it and we're glad that you enjoyed your stay. Hope to see you soon! Roland Cinco DOS

"Awful room"

1
07/07/2017

The location was perfect for us and the price was great. The problems came when we got to our room. The room was dirty, prior guests opened soap stuff all over bathroom. The toilet didn't work and was clogged. The shower didn't drain. The floor was wet, the curtain had mold. The entire room smelled like wet dog.

"Updated BW"

4
05/07/2017

This is a good place if arriving late to SFO or to stay if leaving the next day from SFO. Not many restaurants to choose from in the area. Rooms are updated, hotel is old. Staff are friendly and accommodating! Breakfast could have been better: not running out of food.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Patrick and thanks for your nice comments. We are still in the process of upgrading our rooms with new furniture, window treatments, art work and more. Sorry if we ran out of food at breakfast - that is a first! Please come back again soon! Jim McGuire, GM

"Trip to San Fran"

5
04/07/2017

Room was very clean, staff very friendly, great location, excellent location for sight seeing, near the airport if you are flying, easy freeway access, great bar open late, breakfast was wonderful, could use more parking.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Orinburun and thanks so much for your great comments! We appreciate your feedback! Jim McGuire, GM

"Updated hotel with reliable shuttle and great breakfast"

4
04/07/2017

Lovely lobby with a sheet waterfall. Front desk is efficient and friendly. Sean gets top marks. Breakfast choices are great. Room was recently updated. Bathroom was very clean and modern. BW can however use better quality toiletries. Wifi was SUPER FAST! One of the elevators was under maintenance making it a bit of a chore to get to my room on the 8th floor. Overall this is a property I would come back to.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Kamesh and thanks so much for your great comments! Sorry about the elevator, we were in the middle of a modernization, which is now complete. Sorry you overlooked the signs for the service elevator. Please come back again soon and see more upgrades! Jim McGuire, General Manager

"Great Hotel !!"

5
03/07/2017

This hotel was great ! Staff are nice and friendly , especially Sean who went out of his way to help us book our tours and answer any questions (: rooms are clean and beds are super comfortable ! Also the breakfast was great and there was variety of options to choose from overall my stay was excellent (:

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much Ivonne! I will share your nice comments with Sean, we appreciate your feedback! Jim McGuire, General Manager

"Very clean and convenient"

4
29/06/2017

I shopped around online before choosing this as our one-night stop before our flight out of SFO. I paid a bit more than some of the budget places, but less than some others. Really happy with my choice. I used their shuttle for the airport after dropping off our rental car, then we took it to the airport at 5:30am for our flight out. Flawless each time. The room was very clean, even with a little bag around the TV remote to demonstrate that it was cleaned. Our room was a bit aged but not terribly so. Very comfortable bed. Had a little mini fridge which was handy. I'd choose it again.

"Great service -- Sean, Bianca, Precious"

4
28/06/2017

I choose best western as my stay this time. I as expecting normal service. Due to some complication of my reservation, I have to bother the front desk a lot! Sean, Bianca and Precious are super patient and super professional, they thought about a lot of things I won't be able to think through. They took very good care of us. If everybody in Best Western are like them, I will always go with best western wherever I go.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Lee and thank you very much for your great comments on our front desk staff. We will share this with them, we get a lot of compliments on our staff, so we really appreciate your feedback! Please come back again soon! Jim McGuire, GM

"Stay after Giants game"

4
27/06/2017

This hotel happened to be the most inexpensive on the penisula, for the quality of hotel hwe enjoy. We are rewards members and like to book thru the hotel website. We appreciate that you actually beat the price of online services

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your comments! Jim McGuire, GM

"convenient and clean"

5
27/06/2017

Really convenient to San Francisco airport and twenty minutes to downtown San Francisco. Very clean hotel and rooms. The staff is very helpful and knowledgeable about the area. Near all the freeways to the Bay Area so there are many options for getting around.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Arthurr59, thanks so much for your very nice comments on your recent stay. We are happy you enjoyed your visit. Jim McGuire, GM

"The only hotel I stay at while in San Francisco"

5
26/06/2017

I have stayed at many hotels in San Francisco and this hotel is the one I will always stay at because the rooms are clean, the staff are great and also free parking VS paying $40+ a night at hotels in the city. This hotel is located only miles from Downtown and close to anywhere in the San Mateo County. Easy to get to and close to SFO.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
John, thanks again for staying with us and enjoying the hotel so much! We love having you here, and always appreciate your great feedback! See you soon! Jim McGuire, General Manager

"Comfortable"

5
20/06/2017

Everyone is always very nice and helpful. The beds are very comfortable. Wish I could have stayed there longer. Rooms are very clean. Taking the shuttle to and from the airport works perfectly. I definitely will stay here again.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks a lot for your nice comments on your recent stay - hopefully next time you can stay for longer, as you say! We appreciate your feedback. Jim McGuire, GM

"Nice Place to Stay"

4
20/06/2017

Overall this hotel was nice to stay in. Was able to accommodate me with late check out. Food was good. Will stay next time Im travel to the Airport or San Francisco. Parking lot full however lucked out got a parking space without having to park illegally.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments....sorry about the tight parking. Please come back again soon! Jim McGuire, GEneral Manager

"Satisfactory Stay"

3
19/06/2017

Great breakfast, adequate room, plus $8 parking fee. McDonald directly across the street is very convenient. Easy 101 freeway access and on site restaurant in case you get hungry in your room. There's a pool, but I didn't use it.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your nice comments, we hope to see you again soon. Jim McGuire, GM

"comfort and service"

5
19/06/2017

needed a change in the room ....too close to elevator...and was changed immediately....excellent restaurant food.....morning breakfast needed to be kept filled up....lots of people at breakfast and the food and plates were not filled quickly

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your comments - sorry if the breakfast was not replenished quickly, we will work on that. Please come back again soon. Jim McGuire, GM

"Very noisy"

3
19/06/2017

Besides the noise from the freeway that was quite impressive even on the 7th floor (no obvious soundproofing from the windows) and the noisy air conditionning,the "rest" of my evaluation would have been very good.But believe me the noise level made it difficult to have a reasonnable rest at night.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Marc, thank you for your comments. Sorry your room was noisy, we hope you give us another try. Jim McGuire, General Manager

"One night stay between filghts"

4
13/06/2017

What we liked Great location near airport Free WiFi and parking lot Friendly and helpful staff Good breakfast Clean, quiet and comfortable room What we did not like During our stay one elevator was out of order and it took some time to catch one as we had a room on 8 floor

"Excellent experience."

5
13/06/2017

I have been staying at the Best Western Grosvenor for over 20 years, whenever I fly out of SFO, and during that time there have been many improvements to both the rooms and the overall property, all of which has made my experience there that much better. I always recommend the Grosvenor to my friends when they travel.

"excellant"

5
12/06/2017

arrived here to a warm welcome back from staff on front desk,we love staying here on our first and last nights on our twice yearly trips to the states,every member of staff make our visits truly memorable,would highly recommend,we will be back in september

"Huge room"

5
10/06/2017

We booked the King room & it was huge with two king beds, large tv, Coffee maker & views of the airport & highway. The beds was so comfortable, it was difficult to get motivated ! Breakfast was included which was good, lots of choice to suit everyone. This hotel has a great bar with plenty of tables & large screen showing sports which gets busy at happy hour so grab a seat at the bar, the people are so friendly. We would stay here again as the prices aren't as high as uptown and you have complimentary shuttle to the airport where you can catch the Bart train which takes you too San Fransisco, a short walk to ( fisherman's Wharf ) & attractions. Pier 33 for the Alcatraz trip & pier 39 for restaurants & bars, We ate at Pier Market Restaurant & loved the giant seafood cocktail. A must is the sea-lions on the decks, They are amazing. Enjoy !

"Great Location"

5
10/06/2017

Perfect place to stop if you have an early flight out or late flight in to San Francisco International (SFO). Normally prefer to avoid hotel restaurants but since we had dropped off our rental car, used the in house restaurant and were very happy with service and quality of food. Great shuttle service to airport.

"Disappointed"

3
08/06/2017

We have been staying at the Inn At Oyster Pt. the last few years and was sad to see it close. We have never been disappointed with Best Western so decided to give this hotel a try, booked two stays. We arrived on May 27th before taking a cruise and paid to leave our car for 10 days. First of all they put us in a Handicapped room instead of a queen suite because we arrived at 11:30 and our room was not available. I used a cane so I wasn't upset, we just needed a room after a long drive. Problem was the shower in the handicapped room was broken and my husband had to come in and hold the handle while I shampooed my hair. Our second problem was there were 3 events at the hotel on the 27th and there was little or no parking. We had reservations at a local Italian restaurant and had to cancel because we felt if we left we would have no where to park our car when we returned. errrrr.... The positives were that the bed was very comfortable and the breakfast was fine. The property is tired and the having the second elevator inoperable was a real inconvenience with so many people in the hotel. We have 3 upcoming trips to the area but will be looking elsewhere for somewhere to stay.....

"Very good location, helpful staff, comfortable bed!"

5
08/06/2017

This hotel is a must stay, the location is very good near the airport and minutes drive to attractions in San Francisco. Parking available and airport shuttle. Staff are very friendly. Breakfast are awesome! Kids love their cereals, waffle, and fruits, I would recommend for family traveling with kids! Clean room and comfortable bed, a traveler's need. Fridge and microwave in the room. I'm glad I stayed here!

"My togo hotel for sanfrancisco! constant traveler"

5
08/06/2017

Everything is perfect with this hotel. 2nd stay and we got upgraded to a suite for free. Cheapest parking package so perfect for cruisers. Amazing breakfast selection and comfortable beds. Kind staff. I stay here atleast twice a year. Perfect hotel for all of your needs. Free shuttle / pick up from SFO airport. Great budget hotel yet so fancy looking.

"Great location"

4
07/06/2017

The rooms are well accommodated and great location, however only one elevator was working during our stay. We were on the second floor so we were able to take the stairs but when arriving/leaving with our luggage it was a struggle.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Hotchx4 and thank you for your nice review. I am sorry that you overlooked all of the signs directing guests to our service elevator, which is in service for a total of 2 elevators. Sorry for the inconvenience. We apprecieate your feedback and hope to see you again soon! Jim McGuire, General Manager

"There Is Good News and....................."

4
05/06/2017

Staff is friendly Rooms are very clean, price is affordable Free breakfast very good!!! That said it is noisey!! Right at the airport of course there is plane noise all night and traffic noise and noise carries in from hallway! Voices, door slams etc I drove 250 mi to get there so I was tired! So it is not that I wasnot sleepy!! Also they have weddings and graduation parties going on! Until those are over by late night parking is very hard to find!!! I know lucky that they don't charge extra BUT Maybe there should be an area just for guests of the HOTEL? Yes !!it says "Hotel Parking Only" but 200 people at a wedding and graduation are at that moment Guests of the Hotel!!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello FoodieRenoNv and thanks so much for your comments on your recent stay. So sorry that the hotel was busy and noisy. Yes, we have banquet space and do hold events - sorry if the guests got noisy. We hope you give us another try! Jim McGuire, General Manager

"Speedy way to travel"

5
01/06/2017

Great rooms, close to airport, nice breakfast, and friendly staff. I have used Best Western several times in the past on trips out of SF. due to leaving car on premises while traveling which make it convenient.

"My Favorite in San Fran"

5
28/05/2017

I stayed at this hotel again and it is awesome. I can see why they have so many awards. Great service, great prices, friendly employees. I didn't have any problems, but if I did I know they would resolve the issue immediately. I will return to this hotel on my next visit and it will probably be my only hotel to stay in from now on, in SF.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you so much for your great review on our hotel and staff! Not only do we appreciate your feedback, but also your continued patronage. It means a lot, and I will share this with my staff. Thank you again! Jim McGuire, General Manager

"Convenient to Airport"

3
27/05/2017

Accomodation was basic but clean bedding and bathroom. Curtains did not cover the window which meant light came in through the night. Food ordered to the room was disappointing in terms of quality and value for price. The lady bringing the food up to our room was somewhat derogatory toward us when I asked how to pay for dinner cash or card stated "your rich Americans you can pay it any way" (Funny thing when we're from Australia!!). Some people should not be involved in customer service roles and pretty rude attitude! Front of house was nice though with friendly staff on arrival and checkout. Sean was particularly nice and helpful arranging a taxi and providing excellent tips on what to do in San Francisco, it is obvious why he is the employee of the quarter.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Wayne and thank you for your comments on your recent stay. I'm not sure why the curtains did not cover the windows - they are all brand new, and we have never had this comment before (sorry about that!). I am also very surprised and shocked that the room service attendant would say such a thing. That is definitely a first, and very shocking - I will speak to the staff about this curious statement. We hope you give us another try, sorry for any inconvenience. Jim McGuire, General Manager

"Will Book Again"

4
25/05/2017

Friendly accommodating staff. Quiet and clean comfy room on the top floor. Great breakfast! I would have like my room a few degrees cooler and a little more water pressure in the shower. But it would not keep me from coming back. It's a great value.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you very much for your nice review, we appreciate your comments! Jim McGuire, General Manager

"Best Western Plus Grosvenor Airport Hotel, South San Francisco, CALIFORNIA"

3
23/05/2017

Hoping that the next time I visit San Francisco, that I have a better experience. The price of my stay was average, I expected the price to be cheaper. The continental breakfast was great. Front Desk employees may need some form of training.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thank you for your feedback. Sorry if you didn't receive the best service from the front desk, we always receive very positive comments from our seasoned staff. Sorry for any inconvenience. Jim McGuire, GM

"Convenient Hotel near SFO"

4
22/05/2017

Cheap hotels in the Bay area hard to come by these days. There are many in the 130-160 price range. This hotel falls within this range. This hotel is conveniently located near Costco (for gas if you are a member), the rent a car center, and freeway entrances. Across the street is a McDonald's and a half block away is an ihop. It looks like it was renovated recently and continues to renovate, witness one of the elevators out of service for just that reason. Although one elevator is out of service at this time, guests can also use the service elevator. The lobby is small but neat and clean. The staff is friendly. There is a fairly big restaurant off of the lobby, but I didn't have a chance to look at the menu. A free continental breakfast is offered in the morning. The room is newly renovated and is very clean. We had a 1 queen bed and the room was big! The bathroom again was clean, there was no mold in the shower area. There is a reasonable $8.00/nt charge to park a car. I could be challenging finding a parking stall at night. All in all it is a hotel I would stay at again based on it's location and conditions of the room!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Cliff, thanks so much for your thorough review of our hotel and your recent stay. We really appreciate your feedback and look forward to your next visit! Jim McGuire, GM

"Wonderful staff but, noisy and needs renovation"

2
21/05/2017

Staff were extremely helpful, and tried hard to make my stay pleasant. But: A lot of airport noise here. The windows are single-pane thickness, not sealed double-pane which you normally find near airports. I had to use earplugs. The decor and furnishings look as if they haven't changed significantly since the 1970s. One of the elevators was being "upgraded" during my visit (was out of service) and the other looked as if it needed attention; numerous chips and scuffs in the old wood paneling inside. My room had a refrigerator, but an empty space where a microwave should have been. The coffee maker could only be switched off by unplugging it. The mattress was uneven and its pillow top had been flattened by long-term use. It should have been replaced. Breakfast was quite good: scrambled eggs, sausages, bagels, oatmeal, and rice to please the numerous Chinese visitors. Parking lot was crowded; no spaces at all on the Saturday night, when a wedding anniversary party was in progress. The management waived my $8 per night parking fee. Internet was free but was unusably slow on a couple of nights; seemed overloaded. Shuttle bus to the airport also stops at other hotels on the way, so, allow extra time for the journey.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hi Charles and thanks for your review on your recent stay. I am happy to let you know that we are in the process of getting all new furniture, art work, window treatment and more for all rooms. Yes, it is true we are indeed "upgrading" our elevators - both inside and out, and this does take some time. We always have 2 elevators running at all times including the service elevator. Please come back again to see our upgrades. We appreciate your feedback and thanks again for your nice comments. Jim McGuire, General Manager

"Extremely nice hotel"

5
21/05/2017

The breakfast was one of the best buffets I had ever had. The hotel is older, but remodeled with USB ports available. The beds were hard. Air conditioning worked great. Blackout curtains to stop morning light, but couldn't get them completely closed, so it let in a line of bright light in the morning.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice comments on your recent stay. Sorry you did not care for our brand new beds. We do hope to see you again in the future. Jim McGuire, GM

"Stay in San Francisco"

4
18/05/2017

Friendly staff. Convenient location, easy to find. Lounge area very comfortable with friendly service. Front desk personnel was helpful and very friendly. Would stay here again. Fairly quiet. Wish I could have watched Giants baseball on my room TV.

"The Best EVER"

5
18/05/2017

We love this hotel .New renovations in process, just beautiful! Breakfast wonderful and delicious! Very close to the city, easy to drive anywhere from this location. Great staff. The best management. Manager is awesome! They do everything right.

"Confusing"

3
18/05/2017

The hotel was clean and comfortable. Not great but certainly not bad. The hotel restaurant The Brass Elephant" is very confusing. We read on line and were told by the hotel front desk that it was "upscale". Several websites described it as "fine dining". Not sure where the authors of these narratives have been dining but there is no way anyone could describe the Brass Elephant as "Fine Dining". Which is good! It would be entirely out of place. Also, the prices were not that of "fine dining". Don't get me wrong, it was ok. Pretty good in fact. $15 a plate, fairly mundane menu. We spent the previous night at The Top Of The Mark on Knob Hill. That is fine dining with a price to match. Actually the Brass Elephant is what you should expect for this hotel. Plenty of parking. Bed was acceptable but not terrific. Everything in the room worked.

"Excellent place to park and Fly"

5
17/05/2017

Got in Late on a Monday night and had to leave super early the next day - shuttles start at 4AM - not only were they prompt, but because the breakfast buffet wasn't open yet, I was able to take advantage of their Grab N Go bag breakfast - granola bar, juice, Danish and apple - Hot coffee was also there, but I don't drink it. Friendly staff, super clean and comfy room - when I returned - I booked again when I got back because the thought of driving another 2 hours home was just too much!

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Gordsgal, thanks so much for your wonderful comments on your recent stay. I am glad you enoyed our breakfast to go! Pelase come backa again soon! Jim McGuire, GM

"Highly Disappointed"

2
17/05/2017

My husband and I frequently stay at Best Western properties and were very disappointed by our one night in this hotel. We usually book a king suite room, we expect a little more and are willing to pay for it. Although this room seemed to be recently renovated, the little details were lacking. Our first problem was with the WIFI, after spending 15 days aboard a cruise we were really looking forward to catching up with family and friends. The WIFI was not working in our room, when I called the front desk they were not helpful at all only suggesting that I reboot my phone and then call their technical support myself. When I called technical support they informed me the router beneath our room was not functioning correctly and they would notify the hotel, that I should expect to hear from the front desk. Not only did I not hear from the front desk all night, the WIFI never did work. My second complaint is significant, the most important thing to us while traveling is the comfort of the bed. For brand new beds these were the worst we have ever not slept in. They were very hard and the pillows were nothing but over puffy, coming off a cruise ship that says a lot because we both would rather have been back in that small bed. The last major problem we encountered was the window in the bedroom area of the suit, it would not close completely. These windows were already thin and we could hear a significant amount of traffic noise up on the 9th floor, but with a window in the sleeping area not completely closing it was worse. I would not stay here again, and I would not recommend it to others. The only positive part of our stay was there was a shuttle to the airport that was easy to catch in the morning.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Katherine and thank you for your comments on your recent stay. I am very sorry that the access point was not working near your room - others in the area should have given you signal. We will look into this. Yes, all of our beds are brand new and we always receive very positive comments on them, so sorry you did not care for them. We do hope you give us another try in the future, and we apologize for the inconveneicnes. Jim McGuier, GM

"Ok - Room"

3
04/05/2017

Rooms and internet were fine - the breakfast left something to be desired. The eggs were cold and the watermelon had no flavor. Coffee was dark - but ok - wish there was some oatmeal - my favorite breakfast

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello again, and thanks for your comments. We always get very good reviews on our breakfast, sorry if it wasn't up to your liking. I will share your comments with the Chef so we can improve. So sorry you overlooked the oatmeal - we have a large dispenser of it. Please come back again. Jim McGuire, GM

"Will keep returning!"

5
04/05/2017

Great friendly staff,clean room,quiet place even though its close to airport,love the shuttle.I have been here twice and will continue to return, good prices and I love how they have the grab bags for you to take : )

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much for your continued patronage and your great comments on our hotel! We look forward to your next visit! Jim McGuire, General Manager

"Good location"

3
04/05/2017

Good location, close to airport and convenient for car or train to other sites in the greater San Francisco area or to the city. Overall quality of hotel and room are good. The hotel has a decent restaurant if you wish to eat in and get settled quickly.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Thanks so much irenew - we appreciate your feedback! Jim McGuire, GM

"close to San Francisco"

4
04/05/2017

Room is basic and view (9th floor) is good but hotel is old. Service could be better. Had to walk up 2 flights of stairs because there was no "no outlet" sign." Sign in lobby promoted benefits but it was an old promo, not in effect currently.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello again, and thank you for posting your thoughts on this site as well. As I explained to you in a private email, we apologize for the inconvenience of the elevators. We are currently upgrading them, inside and out, but we always have 2 working, including the service elevator. Also, the promotion with Best Western is still valid. I am sorry if you overlooked this. Please come back and stay with us again. Thank you for your feedback. Jim McGuire, General Manager

"Convenient upon late arrival at airport"

3
03/05/2017

Shuttle service took 30 minutes to wait. But the driver was friendly. No wifi for 2 hours after check in at 11pm. One of the bed sheets had a stain mark and some hairs on it. Morning breakfast was good and full of choices. Overall, not a bad experience for late night arrival at the airport. But certain things did not meet my expectation, as I pointed out above.

GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Hello Dan and thanks for your review on this site as well. As I mentioned, the Internet was down in the area for a couple of hours, I apologize for the inconvenience. Yes, our shuttle schedule is every 30 minutes. Thanks for your feedback we appreciate it and we hope to see you again soon. Jim McGuire, GM

"Great stay!"

5
26/04/2017

We thoroughly enjoyed our stay at this location. The staff was very friendly and helpful, the rooms clean and the beds very comfortable. It is close to the airport and the car rental return. The shuttle makes it easy to get to and from the airport. Breakfast is downstairs in the Brass Elephant Restaurant. It has a very nice selection of breakfast foods as well as good coffee. Only one elevator was working at the time, and it just meant you had a bit of a wait when so many people were checking in and checking out. They were getting the other elevator refurbished and ready for use. We would definitely stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Peggy, thank you so much for your great review on your recent stay. It sounds like you enjoyed your stay and our breakfast. Thanks so much - and please come back and see us again soon! Jim McGuire, General Manager

"Used to be better"

3
25/04/2017

I have stayed here many times for pleasure or business. I feel the service has gone down hill. I had issues registering the room over the phone and when I get there it's not what I ordered. Nice and comfortable beds and I like their breakfast buffet.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your comments. We always receive excellent comments on our service - I am sorry you did not feel the same way. Please come back and give us another try. Sorry for any inconvenience. Jim McGuire, GM

"would definitely return to this location"

5
25/04/2017

Great staff...clean comfy rooms...great breakfast selection with a LA care items for those that like omlettes.. Easy of/on access to freeway. Extremely close to SFO All staff was VERY courteous and helpful.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks so much Angela - please come back again soon! Jim McGuire, General Manager

"Disappointing"

3
25/04/2017

We stayed at this property on Sunday, April 23rd so as to be near the airport, and the early morning (free) shuttle worked out well. However, we found this to be a rather noisy BW, even though it's a Plus. The HVAC was noisy and did a poor job keeping our room to temp, and we heard the fridge cycling on and off thruout the night. Hope the property improvements and rebranding will iron out these issues, as the proximity to airport is very good.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Phil, thanks for your comments. I am sorry about the noises you experienced. We will look into them. I apologize for any inconvenience and we hope to see you again soon! Jim McGuire, General Manager

"Great hotel"

5
24/04/2017

We traveled to San Francisco for a show downtown but wanted to avoid actually staying IN downtown and having to maneuver around. There are a number of good hotels near the airport and my family has always liked Best Western. While a little more expensive than what we had wanted to pay, it ended up being worth the price because we could park our car securely, have a free breakfast, and and maintain a desired distance from the city. It's obviously an older hotel, but it's been heavily renovated and our room had new carpet and decor. The bathroom looked a little aged but was still clean and well-lit. The only real obvious sign of age was the elevator, and it just felt rustic. The hotel also offers shuttle service to the airport for BART access every half hour. We ended up not using this because it turned out BART would cost a lot more than we'd planned, but I was glad the service was offered because it meant we wouldn't have to drive anywhere and deal with finding a parking spot and leaving the car. We used Lyft to get back and forth to downtown and it ended up being a smooth trip because, despite the distance, the hotel is located in a way that it's just a straight shot up the highway. They offer a complimentary hot breakfast and also have an on-site restaurant. Being so close to the airport, there IS quite a bit of noise from planes taking off, but we live near a railroad crossing at home so we're used to the sounds of large vehicles and it wasn't really noticeable. Rooms facing away from the airport might be quieter. The fire alarm also went off briefly while we were there in the morning, but it was only for a few seconds and nobody called for an evacuation. The only real issue was that the firefighters shut down the elevator which meant we had to take the stairs back and forth from the 8th floor, but I wouldn't say that really sullied our experience. If we're ever in the city again, I'd certainly stay here.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you very much for your great review of our hotel, we really appreciate it. Yes, we are in the process of completely upgrading our elevators, sorry for any inconvenicne, but you will have to come back and see the final product soon! Thanks again, and hope to see you soon. Jim McGuire, General Manager

"Good hotel near airport"

4
17/04/2017

good customer service and place to stay near the airport if you have an early flight. about 20-30 minute drive to downtown which wasn't too bad. Location was quiet and breakfast was really good. Enjoyed my stay

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Very nice comments, and we appreciate it! Please come back again soon! Jim McGuire, General Manager

"Great value hotel!"

5
16/04/2017

Easy parking, easy check-in/out, friendly staff, clean spacious room. To Go breakfast available for guests that can't make hotel buffet breakfast. Costco gas station down the street. One of my fav places to stay when away from home!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Laulah, thank you very much for your great comments and thanks so much for your continued patronage! Jim McGuire, General Manager

"The BEST Western is the Grosvenor!"

5
16/04/2017

The Grosvenor never disappoints-- always friendly and clean, spacious rooms and good breakfast ---also very close to the airport. Great in room internet and super towels. I dhould stay here more often, it is convenient and clean.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Barry, we agree - you need to stay here more often! Thanks so much for your great comments, we really appreciate your feedback! Jim McGuire, General Manager

"Great Park and Fly Hotel"

5
15/04/2017

We use BW Grosvenor when we travel over seas, and found it to very convenient. Park for 10 days, 10 dollars a day after which is good in SFO area. Breakfast good, or bag snack to go if early departure. Shuttle to and from hotel. You may have to wait a bit, some times .Easy check in and out. Always GOOD

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello TGusa and thank you for your nice comments. Our Park 'n Fly is a big hit with guests, we are happy you enjoy it as well! Please stay with us again the next time you are headed overseas. Jim McGuire, General Manager

"Hotel"

3
15/04/2017

the server in the restaurant for dinner was so unassuming. Just hurry, hurry you in/out as quickly as possible. Absolutely zero -0- personality. Kids running everywhere, breakfast was a nightmare, with kids running everywhere.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks for your comments, Louis. Sorry if the dinner server wasn't more personable. we will share your comments with him. Yes, we cater to families with kids also. We welcome them, and sometimes, as kids, they run around. Sorry for the inconvenience. We hope you give us another try. Jim McGuire, General Manager

"Reliable Jumping off Point"

5
13/04/2017

I stay here every time I have an early flight out of SFO. It is a reliable, clean, convenient, service-oriented hotel that never lets me, my business colleagues or family down. They have a reliable shuttle to the airport that starts at 4 AM; breakfast starts of 6ish, but early shuttle guests get a free carry on breakfast bag. The place is also very quiet, and there is a passable full-service restaurant and nice bar in the lobby. Also great internet access and convenient parking (paid).

"Got the job done."

3
12/04/2017

Stayed here for one night since we had an early morning flight out of SFO. Hotel is dated. No restaurants or shopping close by. Ate at the hotel restaurant - dinner was ok. The staff were really pleasant and friendly. For a few hours this is a good enough hotel, close to the airport.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks for your comments. We have been through many upgrades, and continue to do more in our guest rooms. Please come back and see us! Jim McGuire, GM

"No Stress"

5
09/04/2017

No worries if you want to get to the airport on time. Shuttle is free and on time to take you to the airport and later pick you up on your return flight. Leaving your vehicle at the hotel for an extended period is great. So, if you don't want the stress of driving to the airport and hoping you are there on time than spending the night at the hotel and leaving your vehicle is a plus. I like to pick a nice place in town for dinner while I'm there that one night.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
David, thanks so much for your great review - we are happy that your visit was stress-free. We appreciate your comments, please come back again soon! Jim McGuire, GM

"Worth the Money"

5
09/04/2017

The staff were friendly and helpful. The location is easy to get to: close to the freeway and to the Airport. The breakfast options are amazing! They had a different meat each day (corn beef hash, sausages, sausage patties, etc.). They also had rice, pastries, waffle station and fresh fruits. We also ate in the restaurant and my spouse is still raving about the steak. The rooms were clean and roomy.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Gina thank you very much for your nice comments. Our breakfast is usually a big hit with our guests, and it sounds like you enjoyed it as well. We appreciate your feedback! Jim McGuire, General Manager

"Excellent value"

5
07/04/2017

Great staff, excellent rooms, great breakfast, being excellent value for your money. Location is also good, very close to airport but without noise from planes. Easy access to/from highways. Will definitely stay there everytime I return to SFO.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you, Peter! We really appreciate your great comments! Please come back again soon! Jim McGuire, General Manager

"A Mixed Bag"

3
06/04/2017

We stayed one night. Remodeling underway, looks good. Staff were excellent. A lot of ambient noise. Thermostat difficult to figure out. Very small bathroom. My wife did not like the mattress. Shuttle only every half hour.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Ron, thanks for your feedback. Sorry your wife didn't like the bed - every bed in the hotel is brand new. We hope you come back again soon. Jim McGuire, GM

"Great Hotel"

5
28/11/2016

This is one good hotel. Close to airport and very clean and great breakfast. The shuttle to airport & bart which enabled us to get into San Fran easily made the trip. I'd rather stay at the Best Western Grosvenor than a hotel in the city anyday.

"Convenient airport sleeping"

4
27/11/2016

The hotel is a very basic overnight stop, but with superb access to the SFO rental car return location. There also is an airport shuttle that makes an early trip to the airport for a morning flight quite convenient. Have stayed there many times, and most recent stop-over showed that they have upgraded the place and keep it in clean and decent shape.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Robert - thanks so much for your nice comments on your recent stay, and thank you for your continued patronage. I am happy you notice our upgrades, and there are more to come next year in our guest rooms and our elevators! Please come back to see them! We appreciate your feedback. Jim McGuire, General Manager

"Close to SFO"

4
26/11/2016

Hotel has been redone and rooms are much improved. This is a convienient stay for an early morning flight from SFO. Full breakfast buffet, rooms are full of plugs for electronics, comfy bed, and shuttle to airport every 30 mins.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello David and thank you for your nice review! I am happy that you like our recent upgrades - and we have more planned for next year including our guest rooms and elevators. Please come back again so you can see the changes! We appreciate your feedback! Jim McGuire, General Manager

"Vacation"

5
26/11/2016

This hotel provided excellent hotel restaurant, had a washer and dryer for us to use, and free hotel shuttle to and from the airport. We stayed at the Best Western Tuscan for four days and decided to stay closer to the airport since we had a very early flight. It gave us the opportunity to rest before going home.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your nice comments! We are happy to read that you took advanatage of our facility and you enjoyed your stay! Thank you for being loyal to our brand - we hope to see you again soon! Jim McGuire, General Manager

"OLDER HOTEL WITH A FACELIFT"

5
25/11/2016

On occasion I take early morning flights, which causes me to stay at hotels near the SFO airport. This one is about a Mile away. I have stayed at the holiday inn, la Quinta and here. This is by far the best choice. Friendly check in staff, John and Peter, in my case. Clean spacious and updated rooms, at a very reasonable price. That's what the Hotel business is all about.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Micyer, thank you very much for your wonderful comments on your recent stay and also for mentioning staff by name. We are happy that you have chosen our hotel over other brands - please come back again soon! Jim McGuire, General Manager

"Good"

4
24/11/2016

Great hotel to stay. The tub didn't drain well in room 624. That was the only down side to out stay. Other than that everything was great. Me and my lovely wife enjoyed the breakfast and how nice the dining room was. Thank you!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Martin and thank you so much for your nice comments - sorry about the tub in your room, we will have maintenance look into this. We hope you come back again soon! Thanks again, we appreciate your feedback. Jim McGuire, General Manager

"Nice hotel and good location "

4
21/11/2016

The hotel is very nice and clean. Our room was cleaned daily during our 4 nights stay. The breakfast was decent and they do offer steamed rice too! The location is very good as well to go to SF downtown. We would stay here again when come back to SF.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Ann - thanks so much for you nice review! We are happy that you enjoyed your stay with us and happier that you will return! See you soon. Jim McGuire, GM

"Convenient and comfortable"

5
18/11/2016

Handy for an overnight near the airport, reasonably priced. Spacious room. Comfortable bed (Best Western beds always seem to be very comfortable.) Good Wifi. Above average breakfast -- lots of selection. Welcoming, friendly, helpful staff. Free shuttle to/from airport, makes it easy when you fly in and just want to get to the hotel and relax.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Pushkatrina and thank you very much for your nice comments! We are happy you enjoyed our hotel and breakfast! Please come back and visit us again soon. Jim McGuire, General Manager

"Great hotel for a night before a flight"

4
16/11/2016

This hotel is very convenient for SFO and has a park and fly package at a reasonable price. The breakfast in the morning is a good way to start before a flight. The room was comfortable and clean. We'd stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello CaFam and thank you for your personal comments on your recent stay - we are happy you enjoyed our Park 'n Fly package! Please come back soon. Jim McGuire, GM

"Great Meeting"

5
16/11/2016

Thank you to the service team for making our meeting so comfortable. The hotel is easy to find and convenient for people who had to fly into the city. The property is also self contained with all the amenities we needed. There was no reason to leave the building and we could focus on why we were there.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Mark, thanks so much for your nice comments! I will be sure to pass along your great remarks to everyone involved in the meeting - we really appreciate your feedback! Hope to see you again soon. Jim McGuire, General Manager

"Keeping looking..."

2
14/11/2016

This hotel smells like a sewer in the lobby and in the room(s). No response was given from the staff as to the cause if the foul stench. We were also put in a room with a whopping 10" of space between the bed and the wall. Bad for all but proximity to the airport car returns.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Bob - thank you for your comments. We have never had a comment that our hotel smells like a sewer. We receive very positive comments on our hotel and our Lobby. This is a first. So sorry you didn't enjoy your stay. Jim McGuire, GM

"Average hotel close to SFO airport"

3
07/11/2016

Visited this hotel during a family trip to San Fran with my 2 children. Hotel is good enough to sleep and have free breakfast before spending all day outside. Not a bad drive from main attractions vs. downtown hotels that are very expensive.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thaks al3g for your nice comments. Please come back soon! Jim McGuire, GM

"Better than average Best Western - Renovated but still a bit worn"

4
03/11/2016

This hotel is a bit worn on wood floors and elevators but the other decor is tasteful and in pretty good condition. I particularly liked the stained glass in the lobby and restaurant - but I'm a glass junky :-). The rooms are large and clean with nice touches - mini fridge, comfortable reading chair, lots of space to set suitcases, and desk and chair. The WiFi is easy to access and decently fast (not counting large downloads). You get a bit of noise from outside but not too bad. No bottled water in the room but available if you ask for it at the desk. The staff was very nice and helpful. A real bargain in SF. I will definitely stay there again if I need an airport hotel at SFO.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Pamela and thank you for your nice comments on your recent stay. I am happy that you enjoyed our hotel. We have plans to renovate our elevators next year, so please come back and see the final product! We appreciate your feedback! Jim McGuire, General Manager

"Best Hotel in San Francisco Area"

5
01/11/2016

This hotel to me is the best hotel. Close to San Francisco, the staff are great and the rooms are clean. Parking are great prices Vs what you would pay if you were in San Francisco. I recommend this hotel to friends all the time.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John, thank you - it is always a pleasure to have you here! Jim McGuire, GM

"Convenient for Airport, could do with an update!"

3
01/11/2016

Stayed here for one night when arriving late into SF. It's fine as airport hotels go, shuttle takes you direct to the Hotel (takes around 10 minutes) although beware we had to wait for a long time for the shuttle (we may have just missed one but took 20-30 mins for one to arrive). Rooms are big with two double beds in each. Feels quite dated and breakfast was all very much self serve, no healthy options (all sugar laden).

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello BangkokBunny and thank you for your comments on your recent stay, we appreciate your feedback. We have several healthy items on our breakfast buffet including steamed rice, hard boiled eggs, yogurts, whole fruit, oatmeal, soy milk and more. I am sorry if you overlooked them. We hope to see you again in the future. Jim McGuire, GM

"Dated and Depressing!"

1
31/10/2016

I travel a lot for work and this has to be the very worst hotel I've stayed in, ever!! They charged to park in the parking lot, really!!?? The decor was so dated I felt I stepped back to the 80's and not in a hip retro way. it was so depressing and drab I couldn't wait to leave!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Nancy - thank you for your comments. I am sorry that you did not care for our hotel. We, along with 98% of the hotels in South San Francisco, (not to mention San Francisco) have been charging for parking for at least 8 years, and we are among the least expensive for parking. This is advertised on all of our websites. We have been through many upgrades and renovations at our hotel and have more planned - I am sorry if you thought it was depressing and drab - that is a first for us. We hope you give us another try in the future. Jim McGuire, General Manager

"Good to Stay Near Airport"

4
29/10/2016

This was our last place to stay on our way back from a family event in both San Franscisco and Gilroy . We checked in after a day of sight seeing and had an early flight for the east. Everything was on schedule and found the staff was busy but helpful. The restaurant food was ok , would not order anything Italian there. My husband did and was up most of the night with stomach discomfort. The rooms were spacious and clean . The bed was very comfortable .The shuttle for an early flight on time! Would recommend end for those who are flying output of. This great city.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Best-Mema and thank you for your nice comments on your recent stay. I am happy that you enjoyed our hotel. Sorry your husband had an upset stomach - we always receive very positive comments on our food, so we are confident it was not a result of that. We appreciate your feedback and we look forward to seeing you again soon! Jim McGuire, General Manager

"Very close to SFO"

3
26/10/2016

If you want to stay near the airport to easily catch an early flight this is a great jumping off point. it is clean and comfortable. there is a cute bar on site. The bed was comfortable. The room was quiet and had everything we needed.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks a lot for your nice review, we appreciate your feedback! Jim McGuire, GM

"great choice for overnight before a flight"

4
26/10/2016

nice, large hotel; close to airport, convenient for rental car return or hotel shuttle to airport: very good breakfast with lots of variety and choices; variety of small multicultural restaurants close by but most best reached by car

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
betsylynnm, thank you very much for your great comments on your recent stay. We appreciate your feedback, please come back again soon! Jim McGuire, GM

"Excellent, overnighter"

4
25/10/2016

Stayed one night after LHR to SFO flight. Near the airport and easy to find. Check in excellent, friendly staff. Room was clean, amenities as expected with a BW Plus Hotel. Nice and quiet for a good nights' sleep. Parking easy and free. Bar OK, but wasn't easy getting served.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your nice comments on your recent stay. Sorry if the bar was busy and it took awhile to get served, we will improve on that. Please come back again soon, we appreciate your business! Jim McGuire, General Manger

"Nice Hotel"

4
24/10/2016

Great Location!!. Close to airport. Price for a one night sleep over was reasonable and that also included 10 days free parking with shuttle service to and from airport. Worked very well with my schedule. I would gladly recommend this hotel to family and friends.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Alfred, thank you for your recommendation and your nice review. We look forward to your next visit! Jim McGuire, General Manager

"Best place near the San Francisco Airport"

5
20/10/2016

Room space is expansive and clean. Transportation to the airport every 30 minutes starting at 4 AM and a grab bag lunch to go was a nice surprise also. An apple, carton of OJ, sweet roll and a power bar, no cost! Pleasant staff and check in took 2 minutes or less. Breakfast is scrumptious and balanced. Dining in the evening has a small, but good menu at a good value. Did I mention free newspapers for the early risers and free ice water and coffee plus their earn a free night program? I've stayed here many times over the years and it only gets better as time passes. My congratulations to the management and I highly recommend,

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Towerengr and thank you so much for your great response!! Also, thank you for staying with us again and again. We love to hear this positive feedback and we look forward to your next visit! Jim McGuire, General Manager

"Excellent Choice"

5
18/10/2016

Great location - only minutes from the airport. Convenient location for public transportation and downtown San Francisco. Hotel staff was very helpful with directions to assist new visitor to the area. I had a room with two queen beds which was very clean and comfortable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your great feedback! We will share it with our staff, please come back soon! Jim McGuire, General Manager

"Great for a 1 night stay before an early flight"

4
15/10/2016

We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a very efficient service! Our room was ample large enough for 2 one night stays because we didn't need lots of storage space or hangers. It did have coffee and tea and an iron and board, but no in-room safe.. There is free Wi-Fi in the hotel. On our first visit only one elevator was working, apparently the other had been broken for some time. This caused problems with accessing other floors and queues at busy times. On our second visit, the problem had been fixed which made checking in and out much easier. The complementary buffet breakfast was OK with a reasonable selection of breakfast items available, but the dining area got crowded at busy times. On our first visit we ate in the bar as we arrived late. Stephanie who served us was very helpful with menu choices. On our second visit we ate in the bar again since it was easier to organise. Stephanie who again served us was very good - she remembered us from 5 days previously. We had the salmon and the jambalaya pasta, both of which were very tasty but not too filling. The hotel offers happy hour in the bar from 4 - 6pm which is good value: beer $4, wine $5, well drinks $6 with complementary nibbles.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Sandylindsay, thank you very much for your thorough review on your recent stays, and we really appreciate that you stayed with us two times. I will share your comments with Stephanie, and our entire staff. We appreciate your feedback! Jim McGuire, GM

"Some good, some not so good"

3
14/10/2016

This is a property that has a lot going for it, but falls short in some important areas. The location is very good- less than 10 minutes from the airport even in rush hour. The hotel shuttle is efficient and timely. The desk staff is friendly and accommodating. Breakfast is included in the relatively reasonable room price, and the food is a little better than the typical hotel freebie in terms of taste and quality. The rooms are spacious and nicely appointed with pretty much everything you need. Now the not-so-good part. The road noise is quite annoying, in part because the in-wall HVAC units are essentially open conduits to sound. Those HVAC units themselves are excessively loud (at least mine was). I had to turn it off for the night to get any sleep. Walls are fairly thin between the rooms. My neighbor left his TV on all night and I could hear it clearly. Bottom line- this is an OK stop to spend a brief night prior to catching an early morning plane.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello travelguyPa and thanks for your nice comments on your recent stay. Our HVAC units are fairly new, so they should not be noisy, I will have our maintenance department look into this. Sorry about your neighbors TV also. We do hope you come back and stay with us again. Thanks again, Jim McGuire, General Manager

"Great airport hotel"

5
14/10/2016

Great airport hotel with shuttle bus every 30 mins. Friendly staff and we were given a fruit basket as a welcome for our honeymoon! It made all the difference for our first night in America :) We used the little fitness suite and enjoyed the massive breakfast! The on-site restaurant had tasty food & friendly staff. A little expensive, though ($60 for two drinks & two main courses).

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Caroline, congratulations again on your honeymoon and thank you so much for your very nice comments on your recent stay. We hope to see you next year for your Anniversay! Jim McGuire, General Manager

"Great Airport Hotel"

5
13/10/2016

Have stayed here twice now for early AM flights. The rooms are very spacious and have all the amenities you need. The restaurant and bar have a good selection of food and drinks. The free breakfast in the morning is the best I've ever had at a BW hotel. The shuttle to airport is very fast.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Leanne and thank you very much - not only for your nice comments, but your continued patronage! We really appreciate it! Jim McGuire, General Manager

"Excellent choice"

5
13/10/2016

Very nice hotel for the price and very clean and safe. I checked other hotel for our company event but selected BW because of location, cleanliness and pricing. They have a terrific staff ready to help you. I felt safe arriving at night at this hotel due to its location. I will recommend this hotel to others.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for these nice comments - we were happy to accommodate your event, and we appreciate your feedback! Jim McGuire, General Manager

"Fast, efficient, no-nonsense hotel"

4
12/10/2016

Except it was a little costly, the hotel was nothing short of an efficient, clean, comfortable hotel. If you need to catch an early flight, this is a great place to stay. Airport shuttle comes regularly (free but tips expected), front desk service is fast, room is large enough and comfortable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice comments on your recent stay. We hope to see you again soon! Jim McGuire, General Manager

"another great stay"

5
11/10/2016

I said in my june review we would be back in October,well we have just enjoyed another great stay here,thanks to everyone for making our two nights so comfortable and enjoyable,we will be back next year

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello bosshog1 and thank you for your return visit and another nice review, we really appreciate your comments! Jim McGuire, General Manager

"Decent place for short stay but a bit far from Downtown"

3
07/10/2016

The hotel is near the airport but about an hour's drive to downtown. The breakfast was the standard continental fare and decent enough. The two elevators were a bit small small and busy at times stopping at too many floors. Other than that a decent value for the money.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello gvsuresh and thank you for your comments on your recent stay. We are located approximately 12 miles from downtown, and public transportation (via our complimentary shuttle to SFO to BART), getting to downtown is quite easy. Please give that a try the next time you are with us. We appreciate your feedback! Jim McGuire, General Manager

"wonderful stay at a nice clean hotel"

4
06/10/2016

My partner and I rode on a motorcycle and it was cool and rainy. We were allowed early check in. We got an upgraded room by being in their rewards program The hotel was all newly remodeled, very clean, nice breakfast

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello - we are happy to read that you enjoyed you and your partner enjoyed your stay with us! Please come back and visit us again soon! Jim McGuire, General Manager

"Clean, comfortable, convenient, and friendly"

5
06/10/2016

So much more than I expected. We just wanted somewhere to stay after our flight into SFO. The breakfast was great and the room comfy. Convenient location too. Our waiter at dinner was a real comedian and very helpful. The beds were very comfortable and fresh.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Peggy, thank you for your great comments on our hotel and staff! We appreciate the feedback and hope to see you again soon! Jim McGuire, General Manager

"Overnight stop"

5
06/10/2016

We stayed at the Best Western for one night after arriving at San Francisco airport and prior to flying to Seattle the next morning. The Hotel is very near to the airport and a shuttle bus is available for convenience. We were greeted warmly at reception and check in was very efficient. Our room was large and well appointed with a very comfy bed - important after a long flight. We had a drink at the bar before retiring and again all the staff were very welcoming. After a great nights sleep we took advantage of the breakfast on offer as part of our booking which was perfectly adequate and plentiful, and used the hotel shuttle to travel back to the airport. A great option for an overnight stop.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your nice comments on your recent stay! We are happy to read you took advantage of our bar and breakfast. Please come back and stay with again soon the next time you are visiting from Seattle. Jim McGuire, GM

"Have stayed in better hotels"

3
04/10/2016

For location to the airport you cannot fault this hotel, and there was a note left in the room explaining the improvements that they had made. But the hotel needs a it of a face lift. For a hotel with 9 floors and one out of the two elevators working it was an age waiting for it to arrive. Breakfast was good, and there was plenty of choice. The room we had (3rd floor) was on the front and the traffic noise from the road was quite loud. Bed was very comfortable, but on our last day there were no glasses left in our room by housekeeping. For the price paid it was an expensive hotel for the level of room paid for. San Francisco is expensive for hotels. but would not be staying here again if I visit SF again. I have stayed in a number of Best Western hotels all over the world and have to say this is probably one of the worst I have been to.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Jules and thank you for your comments on your recent stay. I am sorry that one of our elevators was temporarily out of service during your stay - it has been repaired, we apologize for the inconvenience. I am sorry that you felt that this was not the best hotel in the brand you have experienced - we don't hear that comment, so sorry you felt that way and do hope you give us another try. Jim McGuire, General Manager

"Excellent BW Service"

4
03/10/2016

After an 18 hour transit from Europe, we JUST missed our connection at SFO to our home (Boise). We had stayed at the Grosvenor in January 2016 on our way out of the Bay Area (and I am a BW Rewards member), so I called to see if we could get a room for the night. Mary at the front desk got my BW member # since I didn't have it, and upgraded our room. Our waiter in the restaurant also provided great service. So thanks to the Grosvenor staff for making a not-good travel experience into something a lot better.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello harvardhoy and thank you for your nice review on your recent stay. Sometimes travel plans don't always work out, but I am very happy to read we helped turn it around for you! Thank you for choosing us again and we hope to see you again soon! Jim McGuire, General Manager

"A great hotel right near the San Fran airport!"

5
02/10/2016

The location of this airport can't be beat for air travelers. You can see the airport from them hotel window! They have complimentary airport transfers every 1/2 hour which worked perfect for us. The place is clean and well kept up. The have a restaurant they serve lunch and dinner in and it also has a bar. This is the same place they serve their complimentary breakfast, which was very good! We stayed here 2 nights and would stay here again if in the area.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Terry and thank you very much for your nice comments from your recent stay! We appreciate your feedback. Please come back soon! Jim McGuire, GM

"Very Comfortable Hotel"

5
02/10/2016

We stayed in this hotel for one night between flights. The room was very comfortable and had all the amenities you expect from a good quality hotel. A real plus for this hotel was that you could get a meal in the bar late at night. We arrived at the hotel at 9.30 and ordered our dinner at 10.00 pm. We have found in other hotels in the vicinity of the airport do not normally have the option of eating so late. The meal was excellent and the server was very friendly and helpful. The meal arrived very quickly which was just what we needed after a long flight. Breakfast was also included in the cost of the stay which was a bonus. Breakfast was good with good choices. Wifi was free. I definitely recommend this hotel and will stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Manderj and thanks a lot for your nice review! Yes, we serve food on our bar up until midnight, which is a big advantage for our guests who arrive late. We are happy you took advantage of that! Please come back and visit us again soon, thanks again for your nice comments. Jim McGuire, General Manager

"Five stars for being airport accessible, quiet and clean, with efficient staff. Outdoor Parking. E"

5
30/09/2016

Stay here if you have a red-eye or early flight. It is a few miles from the airport and reception can handle early departures and late arrivals. I will stay again when I have an early flight. Rooms are clean and quiet. But book early - I was in town during a major tech conference and was lucky to have a room.

"Front desk very efficient, morning shuttle to SFO very efficient also."

5
29/09/2016

Front desk very efficient, morning shuttle to SFO very efficient also. We will definitely use this hotel again when we need to fly out of SFO and park our car. Coffee was available at 5:00 am when we had to leave, which was very nice.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi matjms and thanks so much for your great comments! Jim McGuire, GM

"Reliable Comfort"

4
29/09/2016

I chose this hotel because of the proximity to SFO and the fact that there was a shuttle service provided . This was not my first time to stay at a Best Western , I have always been able to rely on the comfortable bed and the great pillows offered . Everything else is just window dressing as far as I am concerned .

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
DavidMichael, thank you very much for your nice comments on your recent stay! We are happy you like the Best Western brand, and thanks so much for your loyalty! Jim McGuire, General Manager

"decent hotel"

5
29/09/2016

hotel was nice clean near to airport. room was spacious bathrooms clean . dinning area big spacious. breakfast was good though could have more variety. only thing the staff can be more polite and courteous especially during the breakfast time. they were not very helpful . looked like they were in a hurry and rush. well if you have patience and not too bothered about the staff then you can enjoy your stay and enjoy the breakfast.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello dpkapad and thank you for your nice comments on your recent stay. I am sorry if the breakfast staff wasn't friendlier - we usually receive very positive comments on them. I will share your thoughts with them. We hope you give us another try. Jim McGuire, General Manager

"Great place to stay when travelling"

5
29/09/2016

Hotel offers overnite parking while you are away flying out of town, recent renovations have vastly improved the facility. Best breakfast in any BW+ in the area. Airport shuttle available 20 hrs a day.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jas, thank you for your kind comments - we are happy you like our renovations and we appreciate your feedback! Jim McGuire, General Manager

"Pleasant stay"

5
28/09/2016

Spent two nights in San Francisco prior to our cruise. Facility was everything we needed. Front desk staff assisted us with getting a limo into the city. Restaurant food was delicious and service was great.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Kachinalane - we appreciate your nice comments! We look forward to your next visit! Jim McGuire, General Manager

"cannot fault"

5
28/09/2016

excellent location , very friendly staff, and a free shuttle to the airport, cannot complain about anything at this hotel would stay again and highly recommend it, the price excellent for the city it is in

"A Bargain for SF Travel"

3
27/09/2016

We were planning a trip to visit friends and family in the SF area, but waited too long to book a hotel and discovered that our usual places were all full. After an extensive online search, we decided to try the Best Western on Bayshore. For anyone not familiar with San Francisco, Bayshore Blvd. is the surface street adjacent to the SF airport that is populated mostly by hotels and office buildings. Perhaps as a result, our hotel appeared to be largely occupied by international travelers who were in transit somewhere. We felt fortunate to have a room on the 7th floor as only one of the elevators seemed to be working (we passed lots of people on lower floors who were unable to get on our full elevator). Our room was very clean and quiet, except for the airport shuttle bus that insisted on honking its horn on one early morning. The hotel offers a full complimentary breakfast, complete with eggs, sausage, potatoes, waffles, cereal, fresh fruit, donuts, bagels and toast - far more than the usual Best Western fare. The hotel also had an adequate dining room with a full menu. This would be unusual in some hotels as there are typically a myriad of local restaurants to choose from nearby. However, in this location, virtually all of the restaurants are located within the hotels, presumably as travelers in transit do not have cars with which to reach a more distant location. We arrived with a car and one evening spent a considerable amount of time looking for store where we could buy a bottle of wine, only to discover that Bayshore Blvd. offered few retail options of any kind. The hotel staff were very friendly and helpful no aside from the broken elevator, my only other complaint would be that we were charge a daily parking fee for a hotel with a large surface self-parking lot next to the hotel. I would stay at this hotel again, but anyone looking to stay here for the first needs to understand that Bayshore Blvd. is not a resort destination, but a convenient and clean base from which to visit the SF area.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your nice review on your recent stay. One correction, however - we are not located on Bayshore - that is in a different city, called Burlingame. We are located on South Airport Boulevard in South San Francisco. I am happy you enjoyed our breakfast and overall accommodations. Yes, one of our elevators was unfortunately under maintenance during your stay, sorry for that inconvenience. We look forward to your next visit, and thank you again for your feedback. Jim McGuire, GM

"Good overall experience"

4
25/09/2016

Great stay. Price per night escalated because of large EXPO in town. Would recommend this property for a business or casual stay. Keep up the cleanliness, and offer new things to customers. Update when you can to stay up with other properties in area.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Tom and thanks so much for your nice comments! We appreciate your feedback! Jim McGuire, General Manager

"Very good hotel"

4
24/09/2016

Room was as expected, furnished well and clean, could have done with a couple more coffee sachets though. The swimming pool does go into shade at midday and so can be cool. Meal at restaurant was excellent, bar staff and reception staff are attentive.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello davem and thanks so much for your nice review! We look forward to your next stay. Jim McGuire, General Manager

"Great hotel at the end of a long flight"

5
24/09/2016

Hotel facilities were very good, very clean and the staff very helpful, my luggage had not arrived at the airport and the staff could not be more supportive, either making calls or taking calls on my behalf or leaving memos with colleagues,

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Jean and thanks so much for your great review on our hotel and our staff! I am glad that we could somewhat ease the pain regarding your lost luggage. Please come back soon! Jim McGuire, General Manager

"Great!"

5
23/09/2016

Everything was excellent except getting a shuttle to airport It took over an hour barely missed my plane. The driver either was not sure or just did not care Hotel staff excellent and lounge staff!!! Reception desk was waiting for us and quick check in.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello vdc and thank you for your nice review on your recent stay at our hotel. I am sorry if the shuttle was late - it is always on time, but sometimes with traffic, it may get backed up a bit. Sorry for any inconvenience. Please come back and stay with us again soon! Jim McGuire, General Manager

"Nice rooms well appointed, unfortunately room faced the highway and was very noisy."

3
22/09/2016

Convenient to the airport. Friendly professional staff. The noise from the Highway was very bad and significantly detracted from the quality of our stay. Asked for a room facing the opposite side of hotel was advised totally booked. I am highest rated Elite in BW program. Rather than accept a room facing the highway find another hotel.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Keith and thank you for your nice comments. We appreciate your feedback and so sorry we could not get you a room in the location you desired. We look forward to your next visit. Jim McGuire, General Manager

"WAS A BEST WESTERN SUPPORTER"

1
22/09/2016

An old not updated hotel with a very ordinary restaurant. Noisey. Leave lots of time for an elevator or you might miss your plane. Over priced. Sorry I can't think of anything good to say about this hotel. Very disappointing .

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello rwhalesanders and thank you for your comments. I am sorry that you did not like your stay - we usually get very positive comments. We have done many renovations and upgrades and continue to do so. We do hope you give us another try. Jim McGuire, General Manager

"Very nice hotel"

4
21/09/2016

Very nice and cozy hotel...very nice and delicious breakfast! Big and comfortable rooms..! Only the window in the room was little broken and it was cold sometimes into the room but in general was very ok because there was a heat!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Elena and thank you for your nice review! We appreciate your feedback! Jim McGuire, General Manager

"Nice Stay"

5
21/09/2016

Clean hotel, nice lobby and lounge area. Very pleasant staff. Great breakfast. Close to the airport- however it was not noisy. Bathrooms were a bit small. Staff was not familiar with how to choose a movie on demand.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Pam and thank you for your nice comments! I will check with my front desk staff regarding the movies - they all know how. Sorry for any confusion. Please come back and visit us again soon! Jim McGuire, General Manager

"Vacation"

3
20/09/2016

Comfortable bed spacious we had a two room suite front room had an odor. we left some items behind and have not had good luck with a response from management regarding this. I have called twice in 24 hours and no response sort of disappointed

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Eddie and thank you for your comments. As I mentioned in a private email to you, I will have our Director of Housekeeping call you regarding your lost and found item. It is unusual that you did not get a call back, I apologize for this. Please come back and stay with us again soon. Jim McGuire, General Manager

"It should call Motel"

2
19/09/2016

Wow $280 for a Hotel which should call Motel and i got a special price. Regular price $325. Everything here is from the 70' without any improvement/ investment. You can not adjust the air conditioner ( old model) nor shut it off. And this one loud. I hope the eleveator will work/ hold on until i check out. You can reach the toilette almost from the Restroom entrance. When i ask the Bar service if there could pack my dinner left over, there brought me a empty box to pack it up by my self and brought me also the bill without asking if i may want desert or something else. Unbelievable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Ladydi707 and thank you for your comments on your recent stay. I am sorry that you did not enjoy your stay. We have been through many renovations and upgrades, and continue to do so. I am sorry if your air conditioner did not work - they are all new, with brand new thermostats. We hope you give us another try in the future. Jim McGuire, General Manager

"Rescued at the last minute"

4
18/09/2016

I was checked into another hotel that was crappy so I called up the Best Western as it was just down the street. They were able to accommodate me at the last minute and were very helpful and friendly when I arrived. Will definately stay there again when I travel to San Francisco.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for allowing us to rescue you! We appreciate your nice comments and hope you choose us again! We appreciate your feedback! Jim McGuire, GM

"Convenient Hotel To San Francisco International Airport"

4
17/09/2016

Hotel is close to the San Francisco Airport which was convenient during our holiday as we had flights in and out of San Francisco on a couple of occasions. The room was neat and tidy and comfortable. A wide range of breakfast items available. Although the hotel is not new it was clean and tidy, would definitely stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello beaflex and thanks so much for your nice comments! Please come back soon! Jim McGuire, General Manager

"Great Stay"

5
17/09/2016

Was on the 7th floor facing the front of the hotel did not hear the jet taking off good room location, great service at the Bar Happy Hour as well as the Dinner the free breakfast was a full menu more than normal

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your nice feedback on your recent stay! Jim McGuire, General Manager

"San Francisco"

5
16/09/2016

We had a great stay at the Best Western Plus Grosvenor. The bed was very comfortable, great breakfast. Staff was all excellent, especially Imelda Alipio! It was very easy and cheap to get the bus into San Francisco. Would definitely stay again. Only complaint is the room was very small.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Sandy and thank you for your nice comments. For future reference, our king rooms and double rooms are larger. We hope to see you again soon! Jim McGuire, GM

"Great Location and Breakfast"

4
15/09/2016

This hotel is a basic Best Western with a great full continental breakfast with fruit, eggs, sausage, cereal, etc. The rooms are simple and is a good layover after a long flight in. There is an airport shuttle that comes by every 30 minutes(schedule is online) at ALL the terminals. We used the shuttle to get to the hotel(less than 10 minutes) and then used it the next morning to go back to the airport to get to the car rental garage. We saved a full day of car rental and the 7$ parking fee at the Best Western. Very efficient, friendly and convenient.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Benoit and thank you for your nice comments. We appreciate your feedback! Jim McGuire, General Manager

"Travel made easier"

5
12/09/2016

I had stayed at this hotel about 10 years ago and was very unimpressed and only stayed again because of expediency. I was so surprised at the overall improvements. The receptionists, Mary and Bianca, were so exceptionally friendly and accommodating. The hotel used to be so dark and drab and is now light and airy. Our room was spacious and very clean. Breakfast was very nice. The only negative was the water flow but I suspect that is a California thing. The airport shuttle picked us up very fast and the hotel is close to the airport. All in all, we were pleasantly surprised and will definitely be back again after this good experience.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Judy and thank you so much for your great comments on our hotel! Yes, we have been through many, many upgrades and we continue to do more. We love reading how our guests notice all of our improvements, and we really appreciate it! Please come back again to see more exciting changes! Thank you again! Jim McGuire, General Manager

"Good Airport Style Hotel"

4
12/09/2016

Excellent helpful staff who got me into a room asap following arrival after long haul international flight. Any request dealt with promptly and with courtesy. Older type hotel however upkeep is maintained. Public areas clean. Rooms with up to date fittings and very clean. Shuttle drivers courteous and friendly.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Alegna, thank you for your nice comments! We appreciate your feedback! Jim McGuire, General Manager

"Nice "

4
11/09/2016

I only stayed at this hotel for one night but found it was nice. The rooms were nice, although the bathroom was a little small. The complimentary breakfast was nicer than I've had at other best westerns. There is also a restaurant in the hotel, serving lovely food, which I found to be very convenient.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you Tianna - we appreciate your nice comments. Please come back and stay with us again soon! Jim McGuire, General Manager

"Nice inexpensive place to stay for a San Francisco convention"

4
11/09/2016

i was always brought up to look for a decent return on the cost on the thing that you are purchasing so in regards to finding a good hotel for a convention, this hotel worked out well. It has a shuttle that can pick you up from the airport, has a restaurant on grounds, and is within a decent amount of time from downtown San Francisco. The price is much less than those downtown. Besides, I am the type of person who does not come back to the room until i want to go to sleep. With San Francisco being so close, why would you want to spend all of your time in the room? Even with that, the room was clean and comfortable. The bed was good. Even though there are 9 floors to the building, it did not feel crowded. The building itself is a bit old and it showed up in the elevator in that the decor was a bit worn, but it operated fine. So overall the location, amenities, and the free breakfast made this the ideal place for us to come to for a convention in San Francisco.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello nidan and thank you for taking the time to post your comments! We appreciate it. We have plans to renovate our elevators at the beginning of the year, so they will have a nice new look. Please come back and stay with us again soon! Jim McGuire, General Mangager

"Just the place after a long haul flight and US Immigration!"

5
11/09/2016

We stayed overnight here at the start of our holiday in California. We arrived after a 10 hour long haul flight from London and over 2 hours queuing to get through immigration, getting to the car hire garage and renting our hire car. The hotel is easy to reach from the car rental garage at the airport (5-10 minutes)you cannot miss it. Look out for Sean at registration. I simply mentioned our flight and US immigration and he changed our room for a quieter one. He was so efficient! There is a parking fee of $7 per day, which we considered very reasonable. There is a great heated out door swimming pool. Our room was very clean and the bed comfortable. The coffee machine produced very drinkable tea and coffee. The bathroom was a little cramped but once again well equipped. The shower was hot with a decent water flow. Parts of the hotel are looking a little dated but there is evidence that refurbishment is underway. The bar was a fun place to be with a really good atmosphere. The barmaid was so down to earth at times it seemed like an English pub. The waitress (Lynda?) was just as friendly and between them gave the place a 'buzz'. It was good to be able to simply relax. There were free bar snacks available, which provided a nice touch. The bar prices were very reasonable.The restaurant and bar menu was simple but excellent value. We had a very comfortable sleep and were hardly aware of the aircraft! The free breakfast buffet the next morning was extensive with hot and cold items. Just what was needed to set you up for a day travelling or going to a business meeting. Check-out was just as efficient and Chris was engaging and offered advice on how to negotiate the freeways for the first leg of our holiday. Nothing was too much trouble. This really is a place to consider as a a stop over or as a base for the San Francisco peninsular.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Ian, thank you so VERY MUCH for your wonderful and thorough review of our hotel from your recent stay! We are very happy to read your positive comments about our facility as well as mentioning staff names personally - Sean, Chris and Linda. They will be very pleased to read this. We thank you very much and we look forward to seeing you on your next trip to the States! Jim McGuire, General Manager

"Overnight stay before an early flight out of SFO"

4
10/09/2016

Rooms were spacious and clean, complimentary breakfast buffet, and fruit and coffee in the lobby at other times. Friendly check in, and easy shuttle ride to the airport the next morning. My daughter ordered a late night pizza from the bar and did not like it, however, in defense it was the last order of the night.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello drbudak and thank you for your nice comments on your recent visit. Sorry your daughter didn't like the pizza - we always receive very positive comments on it. Please come back soon! Jim McGuire, General Manager

"Another great night"

4
08/09/2016

Flight arrived at SFO at 11.05PM. Off the plane at 11.15PM. Baggaged claimed at 11.43PM, shuttle picks up at 11.50PM....Not sure where it picks up, call the hotel...run upstairs and get to the pickup area. Shuttle picks us up at 11.51PM! To the hotel a few minutes later. Check in was quick and painless, only one person ahead of us in line. In the room shortly after and in bed by 12.20AM aka 3.20AM NYC time. Room was clean and large as we expected from previous visits. We got up at 6.30AM and grabbed some breakfast (free) in the lobby on our way back to the airport in the AM to pick up our rental car. All in all if you need a quick night near the airport this place is close.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello NYC and thank you for your great comments! Very happy to hear everything worked so smoothly for you. Please come back and stay with us again! We appreciate your feedback! Jim McGuire, General Manager

"Great Stay!!!"

5
07/09/2016

My stay at the Best Western Plus Grosvenor Airport Hotel was an excellent business travel experience from the moment that I step through the door and was greeted kindly by the Front Office representative. The room that I was assigned was clean and well organized. The WiFi was good and did not cause me any issues. Overall I would recommend anyone staying in the South San Fran area, to consider this hotel for their future business accommodations.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Tadmor, thank you VERY MUCH for your great comments on your recent stay! We have a wonderful staff, and they will be very happy to read your review. We appreciate your feedback! Jim McGuire, General Manager

"Nice hotel (very) close to the airport"

4
07/09/2016

Stayed for one night after a flight from London. Very pleased with location, room size and comfort. Breakfast included which was nice. Plenty of restaurants nearby if needed. Quiet, comfortable, plenty of parking.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Grant and thank you so much for staying with us when you landed from London! We appreciate your feedback! Please come back soon! Jim McGuire, General Manager

"Labor day escapade"

3
06/09/2016

Went on a getaway with close friends and family. Booked 2 rooms for our party of 8..they didnt have connecting rooms so they gave us 2 rooms beside each other. Room was okay--just right for 4 people. Rooms have coffeemaker and small fridge, no microwave..i find the bathtub small though...it would be too tight for big and tall people. Bedsheets were clean and carpet vacuumed. Generous with blankets. Hot breakfast from 6am-10am was excellent---different hot dish each day. Lots of options for kids and adults. Coffee, fruits and water avail in the lobby all day.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Supermom (great name!) and thank you for your nice comments on your recent stay. Thanks for spending the Labor Day with us, and please come back soon with your family! Jim McGuire, General Manager

"Pricey for basic stay"

3
06/09/2016

For 200 a night this is a very basic hotel. Breakfast was included and it was fine. Very close to the airport and that is why we chose this location. I would have rather spent a little more money and upgraded to a nice hotel chain.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Deardrush and thanks so much for your comments. Just like the airlines, hotel prices change almost daily, based on the demands of the market. Please come back and give us another try - we would love to have you back. Jim McGuire, GM

"Excellent airport hotel"

5
06/09/2016

For what it is, ie a hotel close to the airport, this hotel is top notch. We were on the 9 floor, room good size, clean, and bed very comfy. The staff were very helpful and the food at breakfast great. Lots of choice and well presented. The lady at the bar was lovely and made excellent bloody Mary's.. Probably not a feat long stay hotel as there's really nothing close by but as a transit hotel with free airport shuttle it's A+

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello ChrisBob and thanks so much for your great review on your recent stay! We love hearing positive feedback. I will share your comments with our bar staff. Thanks again, and please come back soon! Jim McGuire, General Manager

"Best Hotel in San Francisco Bay Area"

5
05/09/2016

This hotel is the best hotel to stay in. Though I have many hotels to go to, I always stay at this hotel because the front staff desk staff care for you and your stay,. Also parking is only so many dollars Vs $40-$50 Dollars if you stay in the city. You are only 20 minutes from Downtown San Francisco. The rooms are very comfortable and relaxing. Plus after a good night sleep they offer free breakfast in the morning.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John - your comments are excellent, and not only do we appreciate them, but we always look forward to your visits! Thank you very much and we will see you again soon! Jim McGuire, General Manager

"BW Plus Grosvenor Airport Hotel"

3
03/09/2016

close to airport. average place. nothing fancy. breakfast was ok. didn't get to use other facilities. will stay her again. due to location and price. only thing though.. it says no smoking.. but we can smell someone smoking weeds - along hallway- stayed at 3rd floor near laundry facility.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Lorna and thank you for your comments. It is unfortunate that some guests choose to ignore our non-smoking policy. There is a strict $250 charge for smoking in our hotel. Not only is it an inconvenience to the hotel, but even more so for other guests who do obey our policies. I do apologize on their behalf. We look forward to seeing you again! Jim McGuire, General Manager

"best stay"

5
03/09/2016

loved staying her every time i sated. enjoyed breakfast and finely staff. great food and coffee. very clean hotel. guest are attended immediately. I would recommend other friends and family to stay at this hotel

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Shareena, thank you very much for your kind words and thank you for choosing our hotel! Please come back soon! Jim McGuire, Geneal Manager

"Good choice for overnight stay near SFO"

4
01/09/2016

I needed a place to stay for a quick overnight near SFO between flights (I checked in at 9pm, checked out at 7am the next morning) & reserved a couple days in advance after spotting a 70% discount on the room - a great bargain! But I would probably have chosen this hotel anyway. Shows some wear & tear in places, but a decent, clean place with polite staff. A very good breakfast buffet included with the price of the room, airport shuttle starts at 4am. Overall very good value for money.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Daniel and thank you very much for your great comments! I am happy you enjoyed your stay with is and our staff was good for you. Please come back and see us again soon! Jim McGuire, General Manager

"Ok for what it is "

3
31/08/2016

We wanted to stay near the airport and we were surprised how expensive the accommodation in San Francisco is so we choose best western as it was one of the cheaper hotels. It was clean and functional and okay for a short stay. We didn't eat at the restaurant so we can't provide feedback on the food. The nice touch is that you can print your boarding passes out in the lobby.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Amanda, thank you for choosing us for your accommodations and for your nice feedback. Jim McGuire, General Manager

"close to airport nice&clean"

4
31/08/2016

slept here for two nights.we were two adults and one child. we got a very nice suit with a separate room for us. close to airport and not far away from the city. big comfortable rooms. great breakfast. only minus is the internet did not work at all in the rooms.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello shir1967 and thanks so much for your nice review! We appreciate your comments and I am pleased to let you know that we are upgrading our Wi-Fi broadband connection by three times the previous speed. This will be completed in the next 2 weeks. We look forward to your next visit! Jim McGuire, General Manager

"Not worth the money"

2
31/08/2016

Over priced, rooms are small. Has a diamond rating but don't know why. Good location for airport but so are other hotels that cost less and treat you better. Resturant good food but wait staff rude could carless you are there. they make you feel as if you are an inconvienance.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Tasazi and thank you for your feedback. Your comments are not what we are used to receiving, and I apologize for any inconvenience. We generally receive very positive comments on our hotel and our staff. I will share your comments with them. I hope you give us another try. Jim McGuire, General Manager

"Overnight stay on the way back to Houston"

5
29/08/2016

Very great value for the price. Close to SFO and modern, clean, friendly, very good comp. Breakfast, spacious room with desk and sitting area. Use AAA disc. and was under $100 for a Sunday night stay. Booked on-line at Bestwestern.com

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you Jim - we appreciate your nice comments, and thank you for booking on the brand's website. Jim McGuire, General Manager

"Comfortable Visit"

5
29/08/2016

The hotel is very nice and quite busy. The rooms are very comfortable and well decorated. The beds were very comfortable! Breakfast was tasty, with a lot of options. Other than a bit of a line at check in the process was smooth and easy.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Glenna, thanks so much for your nice comments on your recent stay! I will share it with the staff. We appreciate your feedback! Jim McGuire, General Manager

"Best Western Plus San Francisco Airport"

4
28/08/2016

vey nice room. Spacious with 2 queen beds. Also, the restaurant / bar off the entrance was very nice as well. Several TV's. Good breakfast as well. Eggs bacon and sausage, bagels, yogurt and coffee. Very convenient to the airport, 5 minutes away

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks so much for your nice comments! Jim McGuire, General Manager

"Would give this one 2 1/2 stars"

3
28/08/2016

We stayed here one night. The checkin clerk wasn't very friendly or helpful. The room was very run down, and was in need of some updates. For example, dirty/cracked grout throughout the bathroom, extremely low shower head (I'm only 5'5 and had to duck to get my head wet) ith almost no water pressure, cracks in sink, worn spots in carpet, etc. On the plus side, the breakfast was really good with lots of choices. We've stayed at many Best Western's, and this one was the most expensive with the worst room and service. would not stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Kate and thank you for your comments. I am sorry about the condition of your room - very unusual for us. We will look into this. All of our rooms have brand new beds, lamps, carpeting and more. Next year we have plans for new case goods, art work and window treatments. We hope you come back again. Jim McGuire, GM

"One Night Stay on Our way through."

3
24/08/2016

The service here is very good, We dealt with Sean at the desk and he was very accommodating with our early Check in, we left our bags in their custody and left in a Hotel friendly Limo Service to Downtown San Francisco, The Hotel itself must be one of the older ones here, it is clean and does have class, it could use some upgrading as the window in our room would not close, The road noise is there but after a long flight it is easy to sleep, Breakfast is complimentary.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Marty and Amy and thank you for your nice comments on our staff and your recent stay! We appreciate your feedback! Please come back for another visit soon. Jim McGuire, General Manager

"A place to stay before flying out early in the morning"

3
23/08/2016

Very convent location to the rental car return center and SFO. You have to pay for parking which is not the case with other Best Westerns I have stayed in. Common areas in the Hotel are looking a little worn out and the hall carpets could use a cleaning. I did not have a chance to eat breakfast at this hotel as I had to be at the Airport by 0530, but they did have a paper bag with a bagel, apple and orange juice for to take away, which was nice.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Nikolas and thank you for your comments. We, along with all hotels in our area, have been charging for parking for the past 8 years - we are among the least expensive. I am sorry if you thought our common areas looked worn - all of our common areas are renovated. We do hope you come back and stay with us again. Thank you. Jim McGuire, General Manager

"Great Mini Vc"

5
22/08/2016

front desk employees are awesome, fast service and very friendly our breakfast wast great, lots of verity for adult and kids room service did great, when we came back in our room all cleaned and towels are all new

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Rowena - thank you very much for your nice comments, especially on our staff! We look forward to your return visit! Jim McGuire, General Manager

"Excellent experience "

5
20/08/2016

We stayed here before an early morning flight from SFO. The room was large and clean. The front desk staff was friendly. And the price was very good, particularly compared to the big chains on the Millbrae side of the airport. Breakfast is included, and we really appreciated the to-go option for early departures.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Islandbruin thanks so much for your great remarks on your recent stay! Please come back soon! Jim McGuire, General Manager

"Great hotel!"

5
19/08/2016

The room was very nice, the breakfast was great!!!! The hotel staff were wonderful! The housekeeper saw me coming to my room with breakfast and orange juice and she ran ahead of me and opened my door for me!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Randy - thanks so much for your positive remarks! We really appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

"An Expensive Waste"

3
19/08/2016

The biggest problem I had was with the service behind the counter. They could use some work. Every single time I went to ask for help at the counter, I had to expect to wait at least 15minutesbefore getting any help, even when it was help with cleaning up spilled food on the floor. Got o frustrated with them that I just left the mess for them to deal with. Also, if you do a sleep and park, make sure to use the park for as long as possible. Otherwise, it is much cheaper to just pay an extra nightly fee to park your car. I do have to say the bed we got was supper soft and comfortable and even though we were right across from the elevator, we weren't disrupted as much as I thought we might be by any noise in the halls.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Tom and thank you for your comments. We always get very positive comments on all of our staff, especially our front desk staff. It sounds like you were more frustrated with the wait, then the service. I will share your comments with them so they are more aware. I apologize for any inconvenience. We hope to see you again - happy to read you enjoyed the bed. Sorry you thought we were a "waste". Jim McGuire, General Manager

"Old. Very old."

3
17/08/2016

We stayed at this hotel as so many people do for one night before a flight out in the AM. It is a perfect location which is why it is probably still in business. The hotel is old and in dire need of repairs. Yes, some of the carpeting appeared to be new and was quite lovely. But the bathroom was a mix of attempts at modernizing and very old chipped/gross tile in the shower. The bathroom fan which went on whenever you turned the light on was so loud it made you deaf after a while. But the best noise was from the window. I though a fan was running. It was just air coming in at the edge of the window. We could move the frame of the window about 1/4 " and tried to stuff it to keep out the noise. It was very loud, to say the least. The good news is that all of the reception desk staff and the evening wait staff were very polite and helpful. We ate our dinner in the restaurant and were pleasantly surprised at the quality of the food and the great service. Breakfast was a bit chaotic as the staff could not keep up with clearing tables and we had to move into the bar area.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi AliArmine and thank you for your comments. Although our hotel isn't brand new, we have done, and continue to do many upgrades and renovations, which we have received very positive comments on. I am sorry for the window in your room. We have further plans to do more renovations to our guest rooms as well. We appreciate your feedback and hope you decide to say with us again. Jim McGuire, GM

"Very good breakfast"

4
16/08/2016

Hotel is little old but clean, the bed is comfortable. The airport shuttle bus runs every 20 minutes. There is McDonald across street, but don't go there. Cosco is a few hundred feet from McDonald. The food is much better there. The free breakfast is one of the best, real eggs, OJ taste like OJ, even the coffee is good. There is computer in the lobby that you can print your the boarding pass.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello David and thank you for your nice review on our hotel - we are happy you enjoyed your breakfast! We look forward to your next visit! Jim McGuire, GM

"Just what we needed"

5
16/08/2016

we can into town for a wedding and vacation. Originally we were staying in Napa and coming back into SF for the ceremony but family advised that would not be wise, so we adjusted our Napa reservation and booked the BW Grosvenor, it worked out perfectly. The place was very nice, clean and the staff was friendly.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Francine and thank you very much for your nice comments. We appreciate your feedback! Jim McGuire, General Manager

"Hotel made it easy to return car /catch flight"

5
15/08/2016

I chose this hotel mainly for proximity to airport, free shuttle, breakfast included, boarding pass printing function and check-in and price. Rooms were overall nice, clean and comfortable but not state of the art decorated/bathroom dated but didnt matter to us Front desk clerk at the time was top notch helpful, knowledgeable about everything, efficient, kind Shuttle worked out well to/from airport-had to drop off rental car the night before and whole process was easy and quick and free transport on shuttle and air train at airport

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Mary, thank you very much for your great review on your recent stay! We really appreciate your feedback and we look forward to seeing you again! Thanks so much. Jim McGuire, General Manager

"Great hotel near the airport"

4
14/08/2016

Really close to the airport and with free airport shuttles. Its a great deal gor the value the rooms are big and clean There is a bar in the first floor wirh really nice food and drinks. The service at the bar/restaurant is incredible and make you feel comfortable

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Sebastian we appreciate your comments on our great service! Thank you very much! Jim McGuire, General Manager

"Very nice hotel and pleasant, helpful staff."

4
14/08/2016

This is a very convenient place to stay near SFO. The outside could use a little sprucing up but the lobby and the rooms were very clean and nice. The staff was very professional and well dressed (which is not always the case in hotels lately). We would definitely stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Stoeck and thank you for your nice comments. I am happy you enjoyed your stay with us. We just renovated our entrance and porte cochere last year, sorry you didn't like it. We look forward to your next visit. Jim McGuire, General Manager

"convenient-close to airport, great staff!!"

5
11/08/2016

Friendly staff, free transportation to the air port, great breakfast...clean and comfortable rooms. For me this hotel was the best value and in the area I needed to be in. I will recommend this hotel to friends and family for future referral. Mahalo!!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello David and thank you very much for our great comments on our hotel! We appreciate your referral and your kind words. Please come back soon! Jim McGuire, General Manager

"Needs refurbished"

2
11/08/2016

Outside appearance looks worn out. Same applies to the hotel rooms. Also the rooms did not appear as clean as one would expect of a hotel in this price range. Conveniently close to SFO airport with free airport shuttle (which was the reason for our one night stay). In summary I found it overpriced.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Richard and thank you for your comments. I am sorry you didn't like the appearance of our hotel - we have done many upgrades and continue to do so. I do hope you give us another try. Thank you for your feedback. Jim McGuire, GM

"An all-in-one experience"

5
10/08/2016

The location was convenient and the price was good. The room was very clean and service at all points of contact was efficient and friendly. The highlight, however, was the breakfast staff. In particular, Art (according to his name tag) was just a joy. He embodied what is fun about traveling: meeting someone who is cheerful, friendly, fun to be around, and very welcoming. He makes it feel as if it is our home away from home and he is our host. We are looking forward to going back next Monday evening--and having Art there to host our breakfast--when we need an airport-convenient place to stay.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Roger and thank you very much for your great comments on your recent stay! We will share your thoughts with Art - we agree, he is an asset to our food and beverage operation! Thank you so much and please come back and see us soon! Jim McGuire, General Manager

"Friendly hotel. Close to airport. "

4
07/08/2016

Close to airport. Friendly staff. A little dates but clean. This BW had a great breakfast with fresh fruit, Activia yoghurt, real boiled eggs, real fresh scrambled eggs and sausages, potatoes that was not out of a packet, and hot beverages. Of course breakfast included the bagels and waffles and baked goods stuff which I don't eat. For dinner we had the brass elephant Caesar salad which was pretty good. And a nice big hearty serve too. Big car park and you get a sign for the car. No room safe but can use safes in reception. If you lose the safe key there's a $250 fine. Taxes are quite high in California. Our hotel bill for 3 nights incurred $130 in taxes.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Sharon and thank you for your nice review. I am happy you enjoyed your stay with us and especially our breakfast! Thank you for your feedback. Jim McGuire, GM

"Friendly staff, convenient, expensive"

4
07/08/2016

A great little hotel that is convenient to the local conference center and to the airport. As everyone mentions, the hotel is a bit outdated and the elevators move a little slow, but the hotel is well-maintained and very clean. I had some glitches with restocking of the room on the final night -- weirdly, they took all of my soap and also only gave me shampoo and conditioner. Not a big deal, but also not good attention to detail. Because of the drought they ask you not to change your linens, something I appreciate, though you can request a change if you need it. Water is available in vending machines or fruit-infused in the lobby. There is a gas station down the street if you need other amenities. They serve a fairly comprehensive hot breakfast in the morning. I found it so nice that the person checking me in had recognized me by the second day and memorized my room by the third day. The breakfast always had scrambled eggs, a potato of some kind, and a meat. They have fruits, yogurts, variety of cereals, breads - bagels, donuts, and others. Coffee/tea machine, juice machine, all good. All staff were friendly and helpful when asked, though I wasn't in need for a lot. The hotel was extremely pricey due to some events in the area. And had I been the one paying instead of work, I would have said that it was too pricey.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you very much for your nice comments on our hotel! Your thorough review on your stay is appreciated. I am happy to let you that we will be upgrading both of our elevators at the end of this year - a big task, but it will be a great improvement. Please come back and stay with us again! Jim McGuire, GM

"Had a nice stay here."

5
04/08/2016

I had a two week stay at this hotel. The breakfast buffet is fantastic! The rooms are a little old, but never the less, they were always clean and comfortable. We never had a problem with noise, other than hearing traffic on the busy road outside, but this never bothered me. The airport shuttle is convenient not only for getting to and from the hotel, but to catch the nearest BART Train for transportation. Evening restaurant was good and servers were friendly. I would definitely stay there again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Christina and thank you for your extended stay! We are happy that you enjoyed your visit with us. We are continuously making improvement to our hotel and guest rooms. All of our rooms have brand new carpeting, lamps and beds. Next will be case goods and new window treatments. Please come back and see our exciting changes. We appreciate your feedback! Jim McGuire, GM

"Convenient location and great staff!"

5
04/08/2016

We flew into San Francisco, picked up the rental car and drove the short distance to this hotel. Location was perfect for easy highway on and off to get everywhere we wanted to go. The hotel stay includes breakfast and a offers a nice restaurant for late night snacks. Outdoor pool. We'd definitely stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you very much for your nice comments! We appreciate your feedback - please come back soon! Jim McGuire, General Manager

"Close to AirPort."

4
03/08/2016

Older but well maintained hotel. Nice rooms. Outdoor pool. Good breakfast. There is a parking fee. Noisy in the hotel. The hotel is a few minutes from the AirPort rental car return. There are some fast Food restaurants close.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Thomas and thanks so much for your review! We are happy you enjoyed your stay with us. Please come back and visit us soon! Jim McGuire, General Manager

"Overnight stay"

4
03/08/2016

This is a good hotel for business travelers or if you need quick access to the airport. There is a free airport shuttle and the staff was friendly and helpful. We stayed here because it was so close to the airport and had a very early flight. We didn't try the restaurant so I can't comment on that. We didn't find too many amenities but it is a modern and clean facility.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John, thanks so much for your nice comments on your recent stay! Next time, please be sure to try the restaurant! You will not be disappointed! We look forward to your next visit! Thanks again. Jim McGuire, General Manager

"Great place to stay"

4
02/08/2016

This was our 2nd time staying at the Grosvenor. It's close to the airport and an easy drive into downtown San Fran. The staff are friendly and very helpful. The breakfast is very good with lots of places to sit. The rooms are clean and the beds comfortable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Jen thanks for staying with us again and thank you for your nice comments! We appreciate your feedback! Jim McGuire, General Manager

"Beds too High for the ADA wheelchair bound"

3
31/07/2016

My stay with my family was great with only 1 problem. The Beds were too high, perfect for my husband and kids, but not for me. It became an annoyance to have assistance every time I wanted to Relax on the bed. The beds should also be low enough or of standard height for an ADA accessible room. Can this be corrected by asking to remove the box spring on one of the beds next time we book? Or is there any other suggestions? Overall, my stay was great.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your comments - we will take your suggestion seriously and lower the beds in our ADA rooms. Sorry for the inconvenience and we are happy to read that you enjoyed your stay overall. Please come back soon! Jim McGuire, GM

"In SF for sightseeing with my daughter"

5
30/07/2016

This hotel staff made us feel at home, from the minute we walked up to the desk to check in. Being from out of town and never to SF, the young man at the desk suggested transportation and areas to see. The rooms were clean, spacious, and the free breakfast was very good as well. Parking was included which was nice. Would definately stay there again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Kay and thank you for your nice comments. We are happy to read that you and your daughter enjoyed your stay. Please come back for a 2nd visit to the beautiful San Francisco Bay area soon! Jim McGuire, General Manager

"Good value for the money"

4
29/07/2016

The hotel was quite comfortableand had all the amenities I needed. It even had a shuttle pick-up from airport. Convenient location for south San Francisco. I had no complaints at all. The staff were polite and professional.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Rebecca, thank you for your nice words! We appreciate it! Jim McGuire, GM

"Excellent Service and People"

5
28/07/2016

My entire family and I enjoyed staying with Best Western's family of hotel. There's no other place, other than home, we love to stay in for traveling needs. Thank you. We were welcomed from check in to check out. The continental breakfast was delicious and nutritious. When traveling with kids, your chain of hotels is very accommodating. We all love the food and fun facilities your hotel has to offer. I love the convenience of fast check in and out and customer services.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Dolores and thank you for staying with our brand and for posting your great comments! We really appreciate your feedback! Please come back and stay with us again soon! Jim McGuire, General Manager

"Make this your First Choice"

5
27/07/2016

We tried a hotel closer to the Pacific Heights area which was our final destination. It was a disaster! Changed to the Best Western Grosvenor. It was well worth the extra travel time! Comfortable beds, clean, good service, nice atmosphere, nice breakfast buffet with plenty of choices. Bianca at the desk provided excellent service helping us find rooms that met our needs - both price range and comfort. HIGHLY RECOMMEND!!!

"One night"

3
25/07/2016

Shuttle from airport: The wait was long (45 minutes). The driver was rude. Most drivers like a tip this gentleman expected a tip to the point he reminded me. The front desk staff was wonderful. She was very helpful in telling us where we could find a place to eat, the movies and stores. The double room was small. The beds were comfortable. It was a little run down but maintained. We had an issue with the sink and they were there in a few minutes. However, we called down for tea bags, they never arrived. The hotel appears to be a setup for large group bus tours. So you may experience a few guest that don't understand how you use their inside voice. The breakfast you get with the room is fabulous. Bagels, toast, eggs, sausage, waffles.... Do not call it a continental breakfast the restaurant staff gets upset. The goofood was good. Overall this hotel is perfect for one/two nights. To far from downtown to be functional but a great hotel for a lay over.

"Enjoyed My Stay"

5
24/07/2016

Would stay here again. Room was a little small, one king size bed.Have had smaller rooms. Bed was comfortable. Breakfast buffet was good. Shuttle to the airport was on time and FREE. Staff were helpful. The in house restaurant "Brass Elephant" was busy but service was quick.For a San Francisco area restaurant the prices were reasonable.

"Good overnight hotel"

4
24/07/2016

Decided to stay here after arriving late from Hawaii . And Then travel to San Francisco the next day. Very good hotel, shuttle service from airport. Clean , comfortable beds, good breakfast. Good service. Good value for money. Close to airport.

"Very Accomadating"

5
22/07/2016

This hotel is very accomadating and willing to meet any needs that you may have. Me and my wife ended up having to stay within the San Francisco are for medical reasons. The staff went out of there way to make the extended stay vey comfortable at an excellent price. From breakfast to the internet to comfort of the room, we have no complaints and recommend for all needs. Short distance to the city.

"Economical and clean near airport."

4
22/07/2016

Economical and clean. no thrills. I was pleased that they had an onsite lounge and restaurant though. The gym was also nicer than I expected. I rarely stay at Best WEsterns but this was the most reasonably priced hotel in the area when I booked. I was pleasantly surprised.

"Great Hotel Close To Airport"

5
21/07/2016

Great choice for hotel close to SFO. Hotel provides free shuttle bus to/from (picks up 2 other hotels as well). Large hotel with an excellent hot and cold buffet breakfast included. Room was large king, very comfortable with an air conditioner which could be regulated. Free wi-fi was great. Staff and meals at the restaurant were excellent.

"Great stay"

4
21/07/2016

I would rate this hotel an Excellent-except for the pay for parking-which made no sense considering where it is located. The complementary Breakfast was outstanding-the free wi-fi and business center was unexpected and very good. The hotel is very close to a district called Grand Ave ( we stumbled on) which is downtown South San Francisico. I would recommend to anyone looking for something in the immeadiate area. Quaint shopping/restruant area.

"No complaints"

5
20/07/2016

After staying in National Parks it was a welcome change to have a real hotel (with fast wi-fi) and a great breakfast. The breakfast was really good, nice variety, clean area and plenty of room to sit and eat. Good location near the airport and not far from downtown. Would recommend.

"Great place to stay!"

4
19/07/2016

Free shuttle from the airport, clean rooms and fantastic free breakfast bar. Dinner on Saturday night at the restaurant was excellent! Pasta was hot, chicken was delicious. Good value. Bread was included and was good.

"Exceeded my expectations"

4
19/07/2016

We flew in late at night and wanted a place to stay near the airport. We were happy to be able to get the free shuttle from the airport. The room was spacious and pleasant. We got a good nights sleep. The gym was pretty minimal, but I was glad to have a place to work out. The breakfast area was pleasant and the food was decent. Biggest problem was the noise from the highway, but it didn't keep us from sleeping

"Very good SFO airport option"

5
18/07/2016

This hotel is always a good choice for an overnight near SFO. Rates are better than others, rooms and breakfast good. Shuttle (shared with other hotels) is efficient. The staff, though, really shines. They are friendly, knowledgeable and helpful.

"Delightful stay"

4
16/07/2016

This hotel is an excellent value and close to the airport. They provide convenient shuttle service between the hotel and the airport, which we needed because we had to drop our car off before checking into the hotel. The room was very clean and comfortable and the guest manual was one of the best we have seen. We ate at the restaurant for dinner and it was very good. Ty provided the best service, as if we were in a 5 star restaurant, and the food was delicious. The bar is cozy and they have a happy hour between 5 and 7 pm. We had their breakfast buffet the next morning and it was exceptional. We can highly recommend this hotel.

"Where's the Air?"

3
15/07/2016

Although the hotel was older, they kept it very clean and had very comfortable beds. We only had one issue and that was the cooling system. It appears we had no air our entire stay of 2 nights. The first night went unnoticed because it was nice and cool outside, but the next morning it began to warm to 80 in the room. I alerted the hotel staff and let them know we would be gone for the day and they could get it fixed while we were gone. It was not fixed when we returned late evening. They sent maintenance, but she didn't know what to do and offered us a different room. We had too much stuff to move, so we just stuck it out. They did overlook our parking fee which did not exist when I booked the place. A whole 14.00.

"HR Star Conference Stay"

3
15/07/2016

Pretty decent hotel. The cable tv was somewhat limited. Not much food options around. Friendly and prompt service. Free airport shuttle is a plus. Was able to storage my luggage and pick it up after my conference. Good hot breakfast options.

"Amazing Hotel"

5
14/07/2016

This hotel is amazing. The staff to me is the best staff from all the hotels I have stayed in during my travels.. They greet you with a smile and make sure your visit was great and they make sure if you have a issue they take care of it right there and then. The location is only Twenty minutes from Downtown San Francisco. Parking here is at a great price as well. I will always stay at this hotel. The beds here are just not THE BEST but after my first stay here I went out and bought the same kind of bed due to how comfortable the beds are.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John, thank you so much for leaving such great comments on our hotel! It is always a pleasure to have you with us, and we appreciate your loyalty us. We love to welcome you back every time you are here! See you again soon! Jim McGuire, GM

"Great Hotel Near the Airport"

5
13/07/2016

This hotel offers a free shuttle to and from the airport which runs at regular intervals throughout the day. There is also free parking and a wonderful free hot breakfast. The hotel itself has nine floors. We ended up with a fabulous suite on the 9th floor that was incredibly spacious and had two bathrooms. It would be a great place for a family!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you so much for your great review on our hotel! I am happy that you were upgraded to the suite on the 9th floor and you enjoyed it! Please come back soon and see us again! Jim McGuire, General Manager

"Affordable, reasonable and only 12 minutes to the beach"

5
08/07/2016

We recently stayed here with our 2 grandchildren for the 4th of July Holiday. It was great because of the following; free full breakfast in the morning, very reasonable rates for the area, only 12 minutes to the beaches in Pacifica, a short 22 minute drive to tourist sites without all the traffic, such as the Golden Gate Bridge and Presidio. The rooms were clean, the front desk and staff were helpful and friendly. It was very convenient to family in Daly City. Located on the South side of Sanfrancisco, it was easy to take hwy 1 to Santa Cruz and like I said with little or no traffic. This was a plus in our minds.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Patsy and thank you very much for spending your 4th of July holiday with us. We are very pleased that you enjoyed our stay and we appreciate your comments. Please come back soon! Jim McGuire, GM

"Perfect for park and fly"

4
04/07/2016

This hotel works for park and fly. It is clean, friendly, and comfortable. We have stayed here a few times over the years. The restaurant is just ok, and breakfast is doable for a quick bite o see you off. There is a Starbucks near, for a much better quick cup of coffee.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks for your comments and for staying with for your travel needs. We appreciate your feedback. Jim McGuire, General Manager

"Great Stay!"

4
02/07/2016

I just stayed here one night to catch an early flight out of SFO. Staff was great, room was nice. Free wifi! Happy hour at the restaurant with good food and service. Standard restaurant / bar food - I got a club sandwich and 2 glasses of wine and enjoyed. Service was great as well. Free papers, water and coffee and the lobby. I left to early to enjoy the complimentary breakfast. FREE SHUTTLE to the airport with printed schedules at the front desk. There's a small mall close to this hotel as well with a target, Barnes and nobles other ships and a few places to eat. I took an uber there and back with ease. I will stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Fred and thank you very much for your nice review on your recent stay. It appears that you took advantage of many of our amenities and you enjoyed them. We appreciate your feedback. Please come back soon! Jim McGuire, General Manager

"good"

4
01/07/2016

Good location for visitors that are not familiar to the bay area. Not even need to rent a car to reach the hotel. Front desk staff is friendly. Breakfast is OK but it will be great to have more fruits.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Michael - thanks so much for your nice comments on our hotel! Please come back soon! Jim McGuire, GM

"2 nights at the Best Western"

4
01/07/2016

Our stay was ok, however when we landed, the shuttle was late and we waited for over 40 mins and it was frustrating to see other hotels coming repeatedly before ours finally arrived. Check in/out was superb! The bar was nice but the breakfast which was included and till 10 am was lifted at 09:59 and in 5 mins almost the entire buffet had disappeared as if it was a race to ensure you wouldn't have a second helping- that left a bad taste -there should be a 10 mins period after which food can be lifted....rooms are ok, except the bathrooms which are very basic. Amenities lack a safe which is essential in most basic hotels today.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Nauhar and thank you very much for your nice review on our hotel. Yes, our breakfast closes at 10AM, but we are sure to approach all guests in the restaurant to ensure they are done and we offer another chance to go through the buffet before it is closed. For future reference, please know that we offer safety deposit boxes at the front desk. We appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

"Great Stay at SFO"

5
29/06/2016

Great front desk staff that accommodated my every need. Try to get a room away from the highway for less noise. Comfortable bed and the room was immaculate. Did not try the restaurant but it was continually busy. Free Airport Shuttle twice and hour to SFO was great!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice comments! We hope you will be able to dine with us the next time you are here. We appreciate your feedback! Jim McGuire, GM

"Convenient family hotel"

4
28/06/2016

Nice hotel, great staff, clean rooms and convenient to Lassan Volcanic National Park. The breakfast is really bad - cold egg patties, soggy sausage patties, long wait for the waffle maker or toaster - not up to the standards of the rest of the hotel. If you like breakfast plan to eat elsewhere.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Dale - I believe you may have posted your review for another hotel. We are located at San Francisco International Airport, almost 250 miles away from Lassan Volcanic National Park. Jim McGuire, General Manager

"Nice clean hotel"

4
26/06/2016

We stopped in San Friscisco for some siteseeing to the Golden Gate Bridge and Fisherman's Wharf and wanted to get away from the crowds afterwards so this BW location wasn't far away and fit the bill. The price was right, the bed comfortable, it was quiet and clean. The pool was refreshing and we didn't mind the planes flying overhead. We also had our dinner in the hotel restaurant and enjoyed the atmosphere

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello SportsmomLondon and thank you for your great comments on your recent stay at our hotel. I am happy you liked our location and our amenities. We hope to see you again the next time you are visiting from London! Jim McGuire, GM

"A Nice Stay Overall"

4
25/06/2016

Overall, I enjoyed my stay at the Best Western Plus Grosvenor. Although I have a few criticisms that I will address at the end of my review, there weren't enough of them to justify dropping it's rating to a 3 in my opinion. The location of this hotel is very convenient if you plan on driving into San Francisco. It's located right off the 101, and depending on what time of the day you are making your drive, it should take you about 20-30 minutes to arrive Downtown. There is ample parking, the employees that I encountered were friendly, and the hotel was clean enough. The free breakfast was wonderful! There was a huge selection and they use real plates, glasses, and silverware. The cost is definitely not "cheap," but San Francisco is an expensive city. I was also caught off guard by the $7 daily parking fee (somehow I missed this notification during the reservation process). The tub in the room didn't drain properly and I was standing in a small pool of water by the end of my short 7 minute shower. I also found a quite disgusting booger on the shower curtain that I'm positive would have come off had the curtain been washed thoroughly. Lastly, the rooms are small and a little dated. You could definitely do a lot worse than this Best Western, but it's not without a some flaws. It's got some age to it and could use some "sprucing up." I'd probably give it a 3 1/2 stars if that were a possibility. Although I'd return to this property if I find myself in the Bay Area again, I would also probably shop around at least a little bit next time to see what other options are available.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your comments on your recent stay. I am happy to read that you enjoyed your stay overall. Sorry about the housekeeping issues - I will share this with our Director of Housekeeping. We hope you come back soon and visit us again! Jim McGuire, General Manager

"first class hotel"

5
24/06/2016

we have stayed here twice a year on our biannual motorcycle trip for the past 12 years and as allways enjoy the excellent service provided by the staff on front desk,bar and restaurant and the personal service from the manager (david) who oversees our booking,we have already booked our September trip and would not even consider anywhere else but the BW Grosvenor

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Bosshog! Thank you so much for your personal comments and great review on our hotel. It is a pleasure to have you as a regular guest. I will tell our AGM David of your positive comments. We look forward to seeing you again in September! Thank you again. Jim McGuire, General Manager

"One Night in So San Francisco"

4
24/06/2016

I can always count on BW for cleanliness and consistency. I loved, loved, loved the mattress. Great nights sleep, full on breakfast was great and the location was perfect for the event I attended at the conference center. Quiet surroundings even though our room was directly across from the elevator. Wish I could have spent more time in the city by the bay.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Barbara and thank you so much for your nice review. I am very happy that you slept well on our brand new beds. We host a lot of groups that attend meetings at the conference center regularly, so thank you for staying with us! Please come back soon. Jim McGuire, General Manager

"Customer Service"

4
23/06/2016

Everyone was happy to see us, pleasant and they offer a free shuttle to the airport. Their breakfast buffet was free as I'm a member and it was great!!! You can make belgian waffles, eggs were fluffy and they also offered nice pastries. Thank you!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Marie! Thanks so much for your nice review on your recent stay and our breakfast! Please come back soon! Jim McGuire, General Manager

"Very frequent stays in Best Westerns."

3
20/06/2016

Nothing good or bad. Very ordinary, room clean and hotel very dated. Better to be 10 miles away from SFO and get better quality where there is a free breakfast and free parking Best western gold card holder

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your comments, Steve. Hope to see you again soon. Jim McGuire, GM

"Finally a good night sleep!"

5
19/06/2016

When one is on the road for business, you need a good night sleep. To get this you need a GREAT bed, a clean comfortable room and a quiet night. I am grateful to have ended up here at Best Western Plus Grosvenor upon my return travels...I was exhausted after a long layover across the country and you delivered what I needed!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Julia, I am so happy that you enjoyed your stay with us - all of our beds in the hotel are new, and we always receive great comments on them. The next time you are travelling through the Bay Area for business OR pleasure, we hope to see you! Thank you again. Jim McGuire, General Manager

"Great Location for Overnight Airport Transit Stay but Very Tired Hotel"

2
17/06/2016

Very tired bedlinens and towels. Room not very clean. No sense of any luxury, a real no frills experience in the bedrooms. Chaotic self-service breakfast. Tables were left dirty. You even have to make your own coffee. We requested a quiet room away from noise and ended up beside the buzzing drinks and ice machine and the elevators! But the staff we encountered were helpful and the free airport shuttle was great.

"San Francisco vacation"

5
15/06/2016

It was a wonderful experience. The staff was wonderful! the rooms were always clean. The places we wanted to go came true with the help of the staff that offered a tour to San Francisco, CA. Great idea! and we save a lot of money too!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Oralia, thank you for your nice comments! We appreciate your feedback. Jim McGuire, General Manager

"""

4
15/06/2016

Good hotel, good location, good food. Very clean and comfortable bed and room . Very good breakfast. Friendly staff. Good value for the money. I would definitely stay here again. That's it, haven't got anything more to say but I have to have 200 characters minimum. So there. PS to TripAdvisor: "Brevity is the soul of wit." - Shakespear

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Leslie and thanks so much for your nice comments (and quote!) - we are greatful. Please come back soon! Jim McGuire, General Manager

"Comfortable Oasis"

5
13/06/2016

My wife and I stayed here for two nights and loved it! The rooms are of good size. The building and grounds are immaculately well kept. The reception staff are super nice and efficient. The breakfast has many options and is very tasty!! Also, the location is unbeatable for vsiting San Francisco and regional sites....well situated near the highway and San Francisco airport(maybe 2 miles).

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Brian - thank you so much for your great comments on your recent stay here with your wife. We really love reading positive guest reviews, and I will be sure to share your thoughts with the entire staff. We look forward to your next visit! Jim McGuire, General Manager

"A good hotel located at near The SF Airport (edited)"

4
12/06/2016

It was my first time experience to arrive at SF airport. I had none previous stay at any hotel near the airport. So it was my first time to stay at this hotel. It took about 5-10 minutes from the airport shuttle area (departure area). There was free shuttle to and from the airport every 20-30 minutes. I arrived at 1-2 PM at the hotel and nicely welcomed by the frontdesk staff who helped us with the 'fast' check in process. They served complimentary drinks and foods at the lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean With bathtub. Non smoking area. Standard amenities, but the Free wifi was the major point for travelers (like this!), and big TV display in my room though somehow it took seconds to turn it on. Breakfast was standard, but they did serve steamed rice (additional point for Asian guests), McD was just across the hotel, not too busy environment. Car rentals were close to the hotel. Parking fee was 7 USD per day (although should consider lower fee or free for hotel guests). Overall, I enjoyed my short stay and if I need nearby airport hotel, I will consider to stay in this hotel again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Mora and thank you so much for your thorough review on your recent stay! I am happy you enjoyed everything from the shuttle, to the room, our WiFi and our breakfast! We appreciate your feedback and look forward to your next visit with us! Jim McGuire, General Manager

"Simple, no whistles, wonderful breakfast, helpful front desk staff and bellman"

4
10/06/2016

In town with wife for vacation, Hotel was sold out and overwhelmed, but managed to keep its head above water. Room are sufficient, A/C blows cold, digital TV had some issues but nothing major. Breakfast was wonderful, When they would run out of something hot, they would just replace it with something else. Variety was well received, including make your own waffles, eggs, bacon, sausage, cold cereal. Staff was helpful, and when something ran out, they were quick to finish up with something to replace it with. Not bells and whistles, but efficient, staff was very helpful. All in all, a nice quiet place to stay with a full restaurant on property.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice review on your recent stay with your wife! I am happy to read your positive comments and we appreciate your feedback! Jim McGuire, General Manager

"nice place"

5
09/06/2016

great pricing and rooms, good breakfast and great staff, ive stayed here many times and will continue to, its convenient and they to not charge for parking like other hotels in the area, their parking is free.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Arturo, and thank you so much for your review, we appreciate your feedback! We do actually charge $7/day for parking, which is among the least expensive in our area. We look forward to your next visit! Jim McGuire, General Manager

"Good Value For Area"

3
08/06/2016

This was a little older hotel that could use some updating but they gave good customer service and it was a very good value, especially for the area. They had a delicious free breakfast buffet. I'd be happy to return!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Diana and thanks so much for your comments! We are pleased you liked your stay and look forward to seeing you again! Jim McGuire, General Manager

"Great transitional place!"

5
08/06/2016

We live in Northern California, when we have to fly out of SFO, we stay at the Grosvenor. We travel down late, stay the night and take a very early morning flight, we can leave the car for a great price and when we return we catch the shuttle, get the car and home we go!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jarsgal, thank you for always choosing us! We appreciate your feedback and your loyalty! Jim McGuire, General Manager

"Good Value of Money"

4
07/06/2016

Location is good and with free shuttle bus, just 15-20 mins to the SFO airport. Food is nice in The Brass Elephant restaurant. Staffs are nice and helpful. Free fruit and drink in the lobby, there are See's candy store and McDonald's next door.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Sieglau thanks so much for your nice comments on our hotel! We appreciate your feedback! Jim McGuire, General Manager

"Excellent out of San Fran hotel with transport links"

5
04/06/2016

Wanted a hotel near enough to San Francisco but not at San Francisco prices and this hotel is excellent in many ways. Staff friendly and polite on both check in and check out. Booked a suite as travelling with husband, teenage daughter and her boyfriend and room comfortable for all of us and kids could have their privacy. Breakfast can be a bit crowded in the morning however big bonus is this hotel has a restaurant. Ate in it for two nights of our three night stay. Food reasonably priced, delicious and large international selection on menu. As an example I had curried prawns the one night and it was an authentic Indian curry. Husband had salmon and kids burger and steak. Service in the restaurant provided by John and Linda was excellent. Good transport links into city. Took bus 292 the one day from stop opposite hotel into city for $2.25 (out of city $4). If you don't have correct change you get a credit ticket as change for next journey. Had taxi back from city as it was night time and this cost $45 for four. Tanforan shopping mall nearby and a couple of minutes drive away. BART station next to shopping centre with parking. Husband went into city on BART while the kids and I did some shopping.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Helga and thank you very much for this great review on your recent stay. It sounds like the suite was perfect for you. We are very happy to read that you enjoyed our restaurant and menu selections as well. Your review was very thorough and I am sure other potential guests will appreciate it. Thank you so much, and please come back and see us again soon! Jim McGuire, General Manager

"Quiet, clean hotel. Good breakfast."

4
04/06/2016

I spend 12 days on April 2016, I stayed at the queen suite. The room was clean (the room was cleaned every day), and I really enjoyed the fact that there are 2 rooms at the suite. The breakfast was great, I surprised to find a lot of vegetables and fruits. The self service laundry is a great solution. The wifi was pretty poor in the suite.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Amit, thank you for your extended stay with us and for posting your nice review. We just added the self service guest laundry last year, and it is a big hit with our guests. So glad you enjoyed your stay - we will look into why the signal was weak in your suite for the Wifi. Please come back soon! Jim McGuire, General Manager

"Great place to stay that is not far from downtown"

4
03/06/2016

Upon arriving the front desk staff was friendly and helpful. The parking situation was good as there were plenty of parking spaces available even if you arrived late at night, however, you would have walk a bit to the front entrance though. The room looked and smelled good. The carpet and floor bathroom tile looked clean, beds were comfortable, plenty of soft pillows, great water pressure for the toilet, sink and tub. There were not as many wall outlets to use. The television worked good and the mini-fridge, microwave and black-out curtains were a nice touch. Daily maid service was wonderful. The free breakfast near the front lobby was delicious. It consisted of hard-broiled eggs, cereal, milk, juice, bread, bagels, donuts, muffins, yogurt, fruit, scrambled eggs, sausages, fried potatoes and a station to make your own waffle. I have to give special attention to the night front desk individual who helped me with my luggage. I lost my keys for my locked luggage and had him cut the lock so I could get in it. He took the time to go into the back maintenance room, find a tool, come back out and open my luggage at the check-in desk. Thank you to him and management for allowing the front desk personal to help their guests in that way. I would give this hotel 4 and a half marks out of 5 only because we were close to ground level and could hear traffic and people talking below late at night on multiple nights.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jim, what a great review! Thank you so very much for a thorough review and your experience. I will be sure to share this with all of my staff. We pride ourselves in superior customer service and it is satisfying to hear from guests that we delivered. Thank you again, and please come back and see us soon! Jim McGuire, General Manager

"Best Western delivers again"

5
02/06/2016

Traveled as a couple in April-May and used this hotel after arriving at the SFO airport, which is a very short drive from here. We really enjoyed our stay and found that it was everyhting that we could expect from a Best Western property: clean, spacious room, good wifi, big flat screen tv, updated property, ... . You will have some noise from the nearby airport (obviously), but it's not really a nuisance. We were a bit disappointed/surprised by the $7 surcharge for overnight parking as it wasn't mentioned when we booked (which we did through hotels.com), but overall the price was good. We paid about $ 100. They have a restaurant on site (but there are plenty of other options nearby) and also a conference room. There's an extensive and tasty breakfast included in your stay. They also have an outdoor swimming pool but it was too cold for that. Reception desk was very friendly too. Best Western has always come through, and this time was no exception.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Stijn and thank you very much for your wonderful review on your recent stay! We are vey pleased to read your positive comments. Our $7 parking charge is posted on all the websites - I am sorry if you overlooked this. Thank you for being a loyal Best Western guest, and if you aren't already, please sign up for Best Western Rewards for many quirks when you travel. We hope to see you again soon! Jim McGuire, General Manager

"A good choice to stay near the SF Airport"

4
02/06/2016

It was my 1st time of landing at SF airport. I had none previous stay nearby the airport before. My first time to stay at this hotel as well. I arrived at around 1-2 PM and the reception staff was nice, check in process was fast. They served complimentary drinks and fruits at the hotel lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean w/o bathtub. Standard amenities, free WIFI was major point for travelers (like this!), took seconds to turn on the TV in my room, breakfast was standard but they did served steamed rice (additional point for Asian guests), fast food McD was just across the hotel, not too busy environment, parking fee was 7 usd/day (although should consider lower fee or free for hotel guest). Overall, I enjoyed my short stay and If I needed nearby airport hotel, I will stay here again for my future visit to SF.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Mora and thank you so much for your very nice review. I'm just a little confused because you said your room did not have a bathtub, but every single one of our rooms has a bathtub. In any event, we are very happy that you enjoyed our stay and all of our amenities! We appreciate your feedback and look forwarard to your next visit! Jim McGuire, General Mangaer

"Absolutely the best to stay for catching late night flight out of San Francisco (SFO)"

5
02/06/2016

We were glad to have found this gem of a hotel that allowed us to have a late checkout at 6pm (normally 12 noon) at an additional USD55 plus taxes, over and above the overnight tariff. We wanted the late checkout because our flight back to home country Australia was close to midnight and we didn't want to wonder around at SFO aimlessly from normal hotel checkout time to flight check-in time for our homeward bound flight. The room was clean, the beds and pillows were absolutely comfortable and the breakfast included in the tariff was one of the best we had for our 3-week vacation in USA. The fee for parking our hired car was a low of USD7 plus taxes. Dining was not a problem at all because the hotel has a restaurant and nearby was an American diner iHOP that served good meals at reasonable prices. The hotel is truly a PLUS for the Best Western Brand of hotels.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Australia! We are so happy that you enjoyed your stay with us and accommodated your late check-out request! It sounds like you enjoyed your stay and I am very pleased that we gave such a great last impression of not only our country, but our brand. Thank you for staying with us, and please come back and visit us again soon! Jim McGuire, General Manager

"Close to the Airport!"

4
01/06/2016

We stayed two nights to enjoy San Fransisco on our way farther north. The room was well kept, a/c unit was not loud, breakfast was good. The only issue we had was the parking area and in all honesty it was that bad. Using the Grosvenor as a base made getting around pretty easy too. overall we enjoyed our visit.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you very much for your nice review on your recent stay! We appreciate your feedback, and please come back soon! Jim McGuire, General Manager

"Meets your needs"

4
29/05/2016

Nice hotel that meets your needs (continental breakfast, fitness center, comfortable beds, friendly staff, clean). Close to SFO airport with shuttle access to the Bart transportation system. Close to freeway so be aware of some noise at night (keep fan on and you won't hear it).

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Sandra, thank you for your nice review. We are happy you enjoyed your stay and hope to see you again soon! Jim McGuire, General Manager

"Convenient and easy access"

4
27/05/2016

We stayed one night after flying in and heading to Yosemite the next day. We had a rental car that we had collected from the airport and our first experience with driving in SF to the Grosvenor was very easy. Comfortable bed, clean all we needed for the night.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Happyjack! We are pleased to read your nice comments on our hotel! Yosemite is beautiful - hope you had a wonderful time. Please come back and visit us again soon the next time you are in the Bay Area! Jim McGuire, General Manager

"AMAZING HOTEL"

5
27/05/2016

This hotel is the Best Hotel to stay at in the San Francisco Area. The Staff is friendly, the rooms are very clean, the parking is only $7.00 Dollars a Night Vs $40 to $50 a night in the San Francisco, It is very easy to get to and from this hotel to San Francisco or any part San Mateo County. Only minutes away from San Francisco Airport.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John, thank you again for posting such a great review on our hotel! We really appreciate it and look forward to seeing you again!!! Jim McGuire, General Manager

"Convenient and Excellent Buffet Breakfast Included"

5
26/05/2016

The location of this hotel is convenient if you are just going to the airport or want to explore the San Francisco area. The complimentary hot buffet breakfast was excellent and a definite reason to choose this hotel. Accommodations were excellent.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Robert, and thank you very much for your great comments on your recent stay! We are so pleased that you liked our breakfast! We always receive excellent comments on it. Please come back soon! Jim McGuire, General Manager

"The staff was very accomodating and the facilities in good repair."

5
25/05/2016

The restaurant was excellent. Dinner was very nice and the morning breakfast was great too. We arrived early for a memorial service and were allowed to check in at 10:45. Worked out great, able to freshen up and make the memorial service. I would recommend this site to anyone. Only issue was the TV did not pick up channels other than movies to purchase and infomercials. Otherwise all was great!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello William. Thank you for posting your great review on this site! I am happy to read that we were able to check you in earlier so you could be on your way. Very strange about the TV channels - we have over 45 channels in addition to the movies, so I'm not sure why you couldn't see them. I will check into it. We hope you come back for another visit, the next time under better circumstances. We appreciate your feedback! Jim McGuire, General Manager

"Would stay again"

4
24/05/2016

Hotel was clean,hot breakfast offered daily, free shuttles to and from the airport ran every half hour, to go breakfast packed for us to take with us for our early departure. Very easy to catch the Bart into the city as the free shuttle will drop you off and pick you up right at the Bart station in the airport. You can also catch a bus a short distance from the hotel. The staff had printed instructions available at the desk on how to take the bus or the Bart. Overall pleasant experience.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for posting your nice comments on this site - we are happy to read that you enjoyed your stay. Thank you for posting some transportation tips for other potential guests - we have a great location and easily accessbile to public transportation. Please come back soon for another visit! Jim McGuire, General Manager

"Nice airport hotel!"

4
24/05/2016

We have stayed here 2 x 1 night (before and after our motorhome vacation). The rooms were nice, the complimentary beakfast was great and the staff helpful. We took the bus (across the street, line 292) to downtown San Francsico. And we have rented a car at the airport for driving around. During our stay the airport shuttle was never on time and the bathroom is very small. Overall, we would recommend this hotel as a nice airport hotel on a central location.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Edith, and thank you very much for your nice review on your recent stay! Our staff appreciates your kind words. I am sorry that the shuttle was not on time - that is very unusual, but I will share your comments with the owner of the shuttle company. Please come back and see us again soon! Thanks again. Jim McGuire, GM

"Would stay here again"

4
23/05/2016

The rooms were well appointed, bed was VERY comfortable, staff friendly. Hot choices for breakfast. Go early rather than later for breakfast, fills up quickly. Location was great for us, we easily made it to AT&T Stadium, good food choices near by.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Colleen and thank you for your nice comments. I am happy you enjoyed your bed - every room has a new bed in the hotel. We appreciate your comments and look forward to your next visit. Jim McGuire, General Manager

"Basic hotel"

3
21/05/2016

We stayed in this hotel for one night coming back from Kona, Hawaii. We arrived around 10:00PM and the shuttle although a little late from the time we were told, it did arrive at the airport to pick us up. This hotel is convenient for the fact it is very close to the airport and has a shuttle that departs often. Now, the reason why I gave it a 3 star... we had booked a king and had the reservation made several months ahead. When we arrived the clerk was pleasant but did not tell us that the room she actually gave us had a queen size bed and was extremely small and in corner. I called downstairs asking what happened to my king size room and she said they were sold out. She then told me she could offer me a room with two beds and I decided to go with that. When we went to that room I noticed it had two double beds and not two queens. Number one, it would have been nice if the front desk person would have told us at time of check in she was not giving us a king size bed and given us choices and number two she should have explained that the two beds were not queen. The room was much larger than the one with the queen size and we were too tired to change rooms again, but we did not sleep comfortably because of the bed size. The window did face the highway but the noise did not bother us because we live in a downtown highrise so we are used to it. However, the window did not close properly and needed maintenance. The hotel itself has that older, dingy look, but if I would have gotten a king size bed I would have probably being ok. The lobby and frond desk was nicely done and remodeled. Breakfast was very good and plentiful. The price was good for the area and they did give us a government employee discount. I just wish we could have had the room we booked or a discount for the room we got.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Stefi and than you for your comments. I am sorry that we didn't have a king size bed that you requested. All of our rooms that have 2 beds are doubles; not queens. I will speak to the agent about your accommodations. I am glad you enjoyed the rest of our hotel and our breakfast, and hope you will stay with us again. Jim McGuire, GM

"Nice"

5
21/05/2016

Best value hotel right by San Francisco Airport, check in very efficient and special thanks to Bianca for giving that little bit extra with customer service. Breakfast good for a buffet, free transfer to and from airport every 30 mins. Bed comfy.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Louisc17 and thanks so much for mentioning Bianca in your comments. We are happy you enjoyed your stay. Thanks for your feedback! Jim McGuire, GM

"Good place to stay "

4
20/05/2016

Nice hotel, great service. Amazing breakfast and clean rooms. Shuttle service from airport. We picked this hotel because we shipped our motorcycles to Dudley Perkins Harley Davidson and hotel is across the street.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Cinnamon and thank you for your great review. I hope you took advantage of our Rider Program - you can wash your bike, and we will supply towels for you to dry it - all part of Best Western's great Harley Davidson Rider Program. Give it a try next time and look for that special rate code! We hope to see you again soon! Jim McGuire, General Manager

"Best BW in SouthCity"

5
20/05/2016

Hotel offers best breakfast in town, have superior customer service and plenty of available parking, plus frequent to and from airport shuttle .Head and shoulders above the rest of the BW in the area.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jas4short - what a great compliment! Thank you so much for your wonderful comments, we really appreciate it. Please come back soon! Jim McGuire, GM

"Deserves 4 star w breakfast included if you book way in advance"

3
19/05/2016

Comfortable stay on 2nd level but you over an ugly slab of concrete. But if you are not spending much time in room, the lack of view does not matter. Almost daily rotation of front desk except Pinoy lady whom gives local tips to guests whom seek such. Another plus of staying here is if you don't like to dine, Mc Donald is cross the road ! The shuttle is quite regular on the hour and half hour so you don t waste much time waiting. With the many great reviews, they are bound to bump up their tariffs but there is always Holiday Inn across the road to give them competition. For my return trip 2 weeks later price went up from 130 (far advance booking ) to $250 !

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Highadventurer, and thank you for your nice review. Yes, sometimes our rates will fluctuate, just like the airlines - it's all based on demand. We appreciate your feedback, and we look forward to your next stay - on a higher floor so you have a better view. Jim McGuire, General Manager

"Nice, convenient stay "

4
19/05/2016

Great overnight stay at this hotel, just minutes from the airport. The front desk staff was very friendly and helpful with my questions. The room was large and comfortable and the bed was ultra comfy. Got my wake-up call as asked. Didn't eat at the restaurant but it looked decent. The only reason I didn't give this hotel a higher ranking is because of the door slamming (which is par for older hotels I guess). Most people were respectful though and at least tried to quietly shut their doors. Overall, it was a perfect pre-flight hotel. Would definitely stay here again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
sshillinglaw, thanks for your very nice review from your recent stay! I am happy to read that you slept well in our new beds. All rooms have new beds now, and we get a lot of compliments about them! I will alert our Chief Engineer about the doors slamming - we can adjust the door closers, sorry for any inconvenience. Please come back and stay with us again! Thanks again. Jim McGuire, General Manager

"Nice hotel - 5 minutes to airport"

4
19/05/2016

This is a very nice hotel. The shuttle to the airport runs every 30 minutes and takes 5 minutes to get there. Great complementery breakfast - eggs, waffles, bagels, bread and fruit. The room was large and very clean.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jay, thank you very much for sharing your positive comments on this site! We appreciate it and we look forward to your next visit! Jim McGuire, General Manager

"nice hotel near SFO and still near city"

4
19/05/2016

nice rooms with very comfy beds ,clean soft towels , wide room , the bathroom is at smaller side of size but clean . All aminities in room are present except safe , however they are offered at front desk free. wifi is good, breakfast is good and starts so early . free shuttle to and from airport every half an hour

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello ashraf59 and thank you very much for sharing your nice comments on this site from your recent visit. Please come back and stay with us soon! Jim McGuire, GM

"Very decent place for at least the short stay near SFO"

3
18/05/2016

To be fair, I only spent about 9 hours at the hotel - I got in one evening and had an early flight. The parking lot was crowded and it wasn't enjoyable having to go back out to my car after check-in to hand a tag on my mirror but I guess they have to monitor their lot closely. The check-in person was extremely nice and gracious - I was tired and grumpy and she made me smile (thank you!). The room was fine - clean, dark enough for sleeping, had appropriate amenities - and the price was very reasonable. Breakfast comes with the room - but they didn't have an offering for someone departign before the official breakfast opening. Very close to the rental car return at SFO - very simple.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Jeffrey and thank you so much for your nice review on our hotel. Too bad you only had a short stay - next time, you will have to make it longer. I am sorry if you overlooked our "breakfast to go" bags that we offer starting at 3AM for early departures. I am happy to read that you enjoyed our staff as well. Please come back soon. Jim McGuire, General Manager

"Comfortable San Francisco Area Hotel"

4
18/05/2016

Although not right downtown, this hotel is a great place to make your base to see San Francisco and the surrounding area and not at downtown prices. Helpful staff, comfortable, clean atmosphere with a good breakfast each morning to get you started.

"A great hotel near the airport"

4
18/05/2016

I stayed here because I needed an overnight near the airport but was pleasantly surprised by the quality of the hotel. It was very clean and I loved the bed. But, it was much more than that. The restaurant was good and the choice on the menu was large. There was also a very good. Throughout the hotel the service was superb. I was only staying one night but could very happily stayed many more.

"Recomnended"

4
17/05/2016

Very clean hotel, with friendly and helpful staff. We had 2 connected rooms and were very very satisfied. The buffet breakfast was very good, fresh and delicious.we enjoyed our stay although it was a shorter one. The location is near the airport, slightly longer distance to the city but we did not mind.parking available.

"Great room and deal on Park and Fly close to SFO"

4
16/05/2016

Excellent choice on a recent reverse Park N Fly. Convenient location very close to SFO, clean room with comfortable bed and nice continental breakfast. Shuttle service ends shortly after midnight. Friendly but busy staff. Close to airport so there has to be some flight noise. No problems.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your nice review! I am happy that you enjoyed our Park 'N Fly package. Please keep us in mind the next time you are flying out of SFO! See you again soon, we hope. Jim McGuire, General Manager

"Very Nice Hotel"

5
16/05/2016

We checked in to the Best Western Plus Grosvenor Airport Hotel after a long drive and were please to see ice water and coffee in the check in area. The hotel is pleasant, the room was quiet (not facing the highway), and the desk staff were excellent. They steered us to great parking (you know San Francisco can be pricey) and dining options in the area. The bed was nice and soft, and the shower was hot. Enjoyed this hotel best of the three we stayed in during our trip to CA.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Karen, thank you so much for sharing your nice thoughts on your recent stay and pointing out some of our amenities. All of our rooms have new beds and we are continuing to make improvements in our guest rooms. Please come back soon! Jim McGuire, General Manager

"Good location"

3
15/05/2016

The hotel has a good location and airport shuttle service. easy access to public transport. overall good, the staff was good. we suggest to use disposable plates and cups at the breakfast area. thanks

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you ebrallan for your nice comments! We appreciate your feedback! Jim McGuire, General Manager

"What a grate atmosphere"

5
14/05/2016

There are all I need in the hotel, suttle bus services, newspaper, apples, bevarages, a nice resautant and etc. and non-intrutive but heartwarming service is wonderful. And the location is perfect to visit all sites in Silicnon Valley.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks so much, Rickyrory for your nice comments! We appreciate your feedback. Please come back soon! Jim McGuire, General Manager

"Terrible!! "

1
14/05/2016

My friends and I got 2 rooms. Upon entering, Our room had cookie crumbs on the floor and our friends room was even worse! It was my first time to witness a room where the housekeeping staff left a plastic of garbage, glasswares, and laundry IN THE ROOM. All of these are upon check in. Told the front desk staff about it but he offered a downgrade room since they're fully booked. The front desk staff doesn't have a pleasing personality either.. And their staff seems unmotivated. Breakfast was terrible too. I would never stay in this hotel again and will tell my friends to avoid staying here!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Jade and thank you for posting your thoughts on your recent stay. As you can see from all of our reviews on here, what you seemed to experience is well below our normal level of service, both in regards to cleanliness, staff friendliness, and mostly our great breakfast. I am very surprised at your experience, and I will speak to the staff involved. As this site does not allow us to know your full name or room number, please feel free to contact me directly so I can gather more information on your stay and follow-up. I do apologize for this inconvenience, and I hope you give us another try. I look forward to hearing from you. Jim McGuire, General Manager

"NICE HOTEL NEAR THE AIRPORT"

4
12/05/2016

I was pleasantly surprised by this hotel. It's always hit or miss when you stay near an airport. This was a hit. It was clean and the staff was very attentive. I was afraid it would be very loud with planes flying over so I bough ear plugs but surprisingly I didn't have to use them. The airport shuttle was on time and the hotel had little grab bag breakfast for the early birds who were leaving before the buffet was open.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Spekjr, thank you very much for your nice comments on your recent stay! We really appreciate your feedback and great comments! Jim McGuire, General Manager

"It's All Good"

5
10/05/2016

Room was clean, bed was comfortable, tv worked well. Nicest breakfast area we've ever used, good breakfast with plenty of choices for anyone. Staff was accommodating and helpful, one of the employees loaned our daughter his cell phone charger.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
George B, thanks so much for your wonderful review! I am glad you enjoyed our breakfast and had great things to say about our staff. We hope to see you again soon! Jim McGuire, General Manager

"Decent"

4
09/05/2016

Hotel was ok. Not great, not terrible. Clean and convenient. Lots of ambient noise - airplanes, doors opening and closing. Fitness room was small, but had what was necessary. Parking is limited on a busy weekend.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you Kerry for posting your thoughts on your stay. We hope to see you again soon! Jim McGuire, General Manager

"Simple and convenient"

5
09/05/2016

Stayed there solo for 4-5 days. It's a good hotel if you're looking for a decent bedroom far from the main city. The most convenient BART station is at the airport, but there's a shuttle that goes between the airport and hotel. You can use the shuttle to get to the airport in order to catch the BART. The hot breakfast buffet is good, which helps save some money on eating out in the morning. For a decent price and good amenities, this is a good hotel to stay in when you want to travel. I would stay here again if I were to come back to San Francisco.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
chnolos, we are happy to read that you would stay with us again - we really appreciate your comments and nice feedback. Thank you! Jim McGuire, General Manager

"nice stay"

4
09/05/2016

nice stay at BW close to airport. the shuttle is convenient and the location is idea, the bed is comfortable, which is important. The breakfast is OK, but not much choice, if you don't picky on that, its ok. Room is clean.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Xin and thank you for your nice review. We always receive very positive comments about our breakfast. Sorry you didn't think we had a lot of choices. Guests love choosing from our waffles, fresh scrambled eggs, pastries, toasts, sausage, potatoes, fresh fruit, steamed rice, yogurts and much, much more. We appreciate your feedback and hope to see you again. Jim McGuire, General Manager

"Close to SFO"

4
05/05/2016

Bianca and her co-worker were wonderful! We were upgraded to a beautiful site. They even helped us with flight information and printing! Excellent employees! The free shuttle to and from the airport,that runs early and late, is a big help.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you luxusleben for mentioning our staff, along with Bianca! We really appreciate your feedback! Jim McGuire, General Manager

"Great hotel"

4
05/05/2016

Breakfast was really good, hotel shuttle efficient pickup/dropoff from hotel. Close to a shopping mall, McDonald's across the street and gas station. My family really enjoyed staying at this hotel. Parking can get quite busy in the evening.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Kim and thank so much for posting your nice thoughts on your recent stay! Our breakfast is a big hit with all of our guests, and we are glad you enjoyed it too! Please come back and visit soon! Jim McGuire, General Manager

"Good location....Nice breakfast!"

4
05/05/2016

Even though the hotel needs a "make over" I can say it is OK. Location was perfect to get on the train at the SFO Airport to San Francisco downtown. Breakfast was convenient and fresh, with enough variety of items. Staff was friendly but they should pay more attention to housekeeping mainly in the bathtub.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for nice review on our hotel. We have recently remodeled our Lobby and public areas, and we are continuing to make improvements in our guest rooms. Please come back and visit us again. Jim McGuire, General Manager

"Convenient and affordable hotel near San Francisco airport"

5
03/05/2016

I use SFO airport frequently for return flights to get home. This is my favourite when booked for an early departure. The staff are always very friendly and helpful. The menu in the bar has some pleasant surprises -- more than the usual fare for an airport hotel. The hotel lobby area and main floor exterior were recently renovated. The rooms are comfortable and clean.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Frederick, we really appreciate your nice review on our hotel! I am happy to see that you enjoyed our recent upgrades, and we are continuing even more! Please come back and see us soon! Thank you again. Jim McGuire, General Manager

"nice stay"

4
03/05/2016

were looking for something affordable on my visit to San Francisco and found it here. staff was very helpful the hotel is very close to the airport and very quiet, breakfast was good will recommend this hotel

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Ramon, thank you! We appreciate your feedback. Please come back soon! Jim McGuire, General Manager

"Quick stop before flying out of San Fran on early flight"

4
02/05/2016

The service was wonderful, the rooms and elevators are somewhat dated but functional. The food was good. After dropping off rental car the night before departure the shuttle was 10 minutes late from scheduled pick-up time. The shuttle was prompt in the early morning before our departure.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Anne and thank you for your nice comments. I am happy to inform you that we will be upgrading our elevators at the end of this year. You will have to come back and see! Please visit us again soon. Jim McGuire, General Manager

"Great Park/Sleep/Fly Hotel"

5
02/05/2016

We have stayed here to park our car rather than using airport parking. Always have friendly service, good breakfast and a great night sleep before getting on a flight. This time we parked and spent the night on our way home. Our car is always in the same shape we left it in. No dings or dents. Very comfortable rooms, especially the beds This last time we were given a mini suite.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Lisa, we are happy to read that you enjoyed our Park 'N Fly package! We also have brand new beds in all of our rooms, so I am happy you enjoyed your sleep! Thank you for posting your comments and please visit us again soon! Jim McGuire, GM

"Great value not far from the aiport and downtown San Francisco"

5
01/05/2016

This was the first time I stayed at the hotel. I was looking for a hotel not far from the airport. It can be difficult to find a good value hotel with parking around San Francisco. This hotel was very clean, the free breakfast in the morning was great, and it was easy to get to from the highway.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Cathy - thank you very much for your nice comments on your recent stay. Please come back and see us soon! Jim McGuire, General Manager

"BEST HOTEL IN SOUTH SAN FRANCISCO"

5
30/04/2016

The Best Western Plus Grosvenor Airport Hotel is the best hotel in south San Francisco. The hotel and staff lives up to the "PLUS". The rooms are large, clean and comfortable beds. Their hot breakfast is excellent and you can't beat the shuttle service that takes to from the airport and to the airport. We always stay at this property and I highly recommend it.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Carolyna568, what a wonderful review on our hotel! We thank you very much for not only choosing us over and over, but also for leaving your nice comments. We look forward to your next visit! Thank you again! Jim McGuire, General Manger

"Perfect for SFO parking and staying pre or post flight"

4
30/04/2016

There are many park and fly hotels near SFO, but this one seems to have the very best staff. All were personable, friendly, and concerned about our visitor experience. The room was fine, the breakfast generous (average ingredients), and overall, I have now switched from El Rancho to the Grovesner. Special kudos to staff member Bianca.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Shelly and thank you very much for your nice review and your personal mention of Bianca! Although the Best Western Plus El Rancho is a fine property, we are very happy to have won your business. Please come back soon! Jim McGuire, GM

"Relax after crossing USA and get pampered!"

5
29/04/2016

Best Western Gorvernor is only a few miles from San Francisco International airport. How convenient!. A complimentary Shuttle service is provided and you do not have to hassle upon arrival with a car rental. A delicious buffet breakfast is prepared fresh daily by their hard working team. The lobby area is always busy with many travelers passing thru, but during our 5 day stay, the kind staff was Ready to accommodate our needs or questions. Easy central location to many sight seeing areas - loved the Golden Bridge and piers. And Best all all near to our family celebration in Pacifica, CA. Thank you Best Western for being the BEST.

"Protect your property"

2
27/04/2016

The stay itself was great but the problem we had was not resolved and I don't think we will stay here in the future. Mr. Kong,( the CEO was sent this) we had a problem and your managers didn't even address it. We paid to park there and our car was hit. The clerk said that problems of that nature are not covered. We ask to see any security videos to see if we could determine what car hit us and you didn't even comply with that courtesy. Mr and Mrs Keena The room itself was comfortable but the way management or lack of management to handle a problem is poor.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for posting your same review on this site as you did a previous one. I would like to share my response I sent you: Thank you for your personal comments. I am very sorry that your car was damaged in our parking lot. Unfortunately, the hotel assumes no responsibility for vehicles parked in our parking lot. We have signs posted that state this, and this is also on the paperwork and tag we supply you that you put in your vehicle, as well as your registration card that you signed. Our Assistant General Manager did try to assist you after the incident was reported to you, but you had left when he went to the Lobby to speak to you. I do apologize for any inconvenience. Again, we are sorry that someone dinged your car while parked here. Jim McGuire, General Manager

"Great Hotel Stay"

5
26/04/2016

The entire experience at the hotel was great. The room was comfy, the location was great and offered easy access to all points due to the proximity of the highway, and the breakfast was great. The only thing that could have made it better was an indoor pool.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Ontavus and thank you for your great review! For future reference, our outdoor seasonal pool is open from May through October, so please come back during that time to enjoy our great pool! We hope to see you again soon. Jim McGuire, GM

"Good hotel if you have a car"

4
26/04/2016

We stayed at the Best Western Plus for a San Francisco vacation. The hotel is close to the airport with easy access to the freeway. We had a car and were in the city center within 20 minutes. The hotel is nice, decent breakfast and everything clean. I would definitely stay there again.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Helga and thank you so much for your nice comments on your recent stay! Please come back and see us again soon! Jim McGuire, General Manager

"great stay"

4
21/04/2016

very close to airport, on time shuttle. Perfect place for short term transit stay. Quick check in/check out. room is pretty nice and clean. Breakfast are also good. overall, this hotel is good and value for money.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your nice review! Please come back and see us again soon! Jim McGuire, General Manager

"Excellent accomadations as well as location"

5
21/04/2016

This hotel is overall excellent becuase of the accomodations, location and staff. We have stayed at this hotel for several years while doing buisness in San Francisco. The staff will see that you have everything that is needed at anytime, day or night! Individual consideration is given to each stay as we frequent UCS for variuos reasons.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Robert, thank you so much for your wonderful review! We really appreciate your feedback. I will share this with my entire staff, please come back soon! Jim McGuire, General Manager

"Great value"

4
21/04/2016

My family and I stayed here the night before a morning flight. The hotel building itself is very nice. It is also very popular! The front desk staff was helpful and able to manage all the people needing assistance. This is not your typical hotel breakfast. You have to check in with the head waiter, and then get in line. I guess that the food was a "high-end" continental breakfast, including hard-boiled and scrambled eggs, sausage, cereal, bagels, toast, juice, etc. Something for everyone! There is just enough parking. It was dark in the parking lot. Overall, a good night's stay.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Erin, thank you so much for your great comments on your recent stay! I am happy you enjoyed our breakfast as well. We are adding some additional lighting in our parking lot as well. Please come back and visit us soon! Jim McGuire, GM

"Exceeded my expectations"

4
21/04/2016

The hotel was very quiet, clean and comfortable. The staff was extremely friendly and helpful. The buffet breakfast offered a huge selection, which we thoroughly enjoyed. A Sees Candy store right across the street was an added bonus!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Terri! We appreciate your great review on your recent stay. Please come back and stay with us again soon! Jim McGuire, General Manager

"Business and pleasure trip"

4
20/04/2016

The hotel staff was very friendly and went the extra steps to make sure our stay was pleasing. The noise level from the outside is a bit loud at times from the traffic flow. It is a good location for the airport, but rather isolated for convenient shopping.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you so much for your nice review on your recent stay. We appreciate your feedback! Jim McGuire, General Manager

"Overnight stay after long flight"

4
20/04/2016

The hotel staff was very nice, I was given a small room at end of bldg. Facing main street, after arriving at room I noticed a lot of street noise , so I changed rooms to opposite mid area of hotel. I was on the 9th floor, very nice remodeled rooms well equipted. I was happy, and had a peaceful night, even though the hotel was booked solid, it was very quiet later in the evening. There was a restaurant, but I has eaten out prior to checkin. The next morning I ate a free buffet breakfast, had most everything for a breakfast, only meat was a hash and potatoes which some might be unhappy with. There was fresh melon, juices, omelet stand, rice, cereals, eggs, and pastries, adequate for most guest on the run. During the day they are open for meals, and serve mostly oriental dishes. I was happy with my selection of this hotel. There is a charge of 7. For self parking, which is cheap for the area. It has easy access to the airport, and I would stay here again. Rooms are nicely appointed, staff are accommodating, and close to places to eat. There is an IHOP next door...the price was great for the area. Would recommend

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello onetrawlergirl and thank you very much for your nice review on your recent stay! We are happy to read that you enjoyed the room and our breakfast. Next time please give us a try for dinner - we have a very broad menu for all tastes. We hope to see you again soon, and thank you again for your comments! Jim McGuire, GM

"More than I expected..."

4
20/04/2016

Given the good price I was expecting a lot less. Pickup and drop off at airport was good and fast. Room was fine, not brand new but in good shape. Free breakfast was plentiful and good quality. Just spent the night between flights and it was a good choice.

"Good stay"

4
19/04/2016

Spent one night here as we needed to be in Daly City early in the morning. The beds were comfortable. The room had been updated some time ago, but it was in good condition. The breakfast was a nice bonus as it included several hot items, including steamed rice and corned beef hash. Overall, a good stay that's convenient to the airport and the surrounding cities.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Huonguo, thank you for your nice comments on your recent stay. So glad you enjoyed our new beds and great breakfast! Please come back soon. Jim McGuire, GM

"Great Hotel & Great Value"

5
19/04/2016

I like this hotel. Its convenient to airport and San Francisco. The people that work here go the extra mile to make your stay great. Clean rooms, nice amenities. The shuttle from airport to hotel is very important to me. The breakfast is great and something for everyone.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Dallas, and thank you so much for your continued visits with us, and your great comments on your recent stay. It is a joy to have you with us, and our staff looks forward to your visits! See you again soon! Jim McGuire, General Manager

"Wonderful stay in South San Francisco"

5
18/04/2016

This was a very nice, clean and friendly place to stay. The breakfast was great! It was easy to find off of the freeway. The added bonus was a Sees Candy Store right across the street. If we visit the area again, we will definitely stay here.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Terri and thank you very much for your nice comments. I am very happy that you enjoyed your stay with us and our chocolate neighbors! We look forward to your next visit! Jim McGuire, General Manger

"Very good choice near SFO airport"

4
18/04/2016

We chose the BWP because of it's proximity to the airport and it was a good choice. The hotel bar and dining area had plenty of options. The queen suite was OK. We would have preferred the bathroom to be more accessible to the living room without having to go through the bedroom.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Beth and thank you for your nice thoughts! We appreciate your feedback! Jim McGuire, General Manager

"Pleasure trip"

5
18/04/2016

Excellent overall, from staff to amenities...Staff are really friendly and very helpful. Hotel is clean and the rooms have plenty of space. The beds are very comfortable. Check in and check out is quick. Keep up the good work Best Western Plus Grosvenor !! You guys give out of town people a home away from home.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Fred, the best compliment from a guest is when they call us "home away from home" so thank you so much! Come back "home" soon! We appreciate your feedback! Jim McGuire, General Manager

"Stay at hotel"

2
18/04/2016

There are very much noise from the airport and from the aircondition.The rooms are old and small. it's not possible to get coffee between during the day. It's an okay hotel for a short stop before flying out but not for a longer stay in San Francisco.

"Great option when visiting SF"

5
16/04/2016

I attended a conference at the Moscone Center and refused to spend $400+ a night for a hotel room downtown. The Grosvenor was the most economical, yet high-quality, hotel I found. I was able to take BART to Moscone each morning, so I ended up saving a ton of money. The rooms at the hotel are roomy and light, and the bed is super comfortable. The breakfast in the morning is very good and is included in the room rate when you book your room directly with Best Western. If you're planning to visit SF, I highly recommend staying at the Grosvenor and saving some serious cash.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Emily, thank you so much for your great review on your recent stay! We are very pleased to read it, and you are correct - it is so easy to get into downtown San Francisco on BART. Thank you so much for your kind words, and please come back and stay with us again soon! Jim McGuire, General Manager

"Good Option For SF Airport Short Stay"

4
16/04/2016

Not to be redundant, but my experience at this hotel echoes the majority of those made by the other reviewers. Hotel is close to SFO, it's old but being updated, service and check in and out is quick, rooms are small (especially bathrooms), employees are friendly, and breakfast is big but boring. My only criticism is simply that upon entering my room for the first time, the garbage from the previous stay was still there; pretty big oversight for a hotel that proudly shows its housekeeping awards. Restaurant menu is all over the map; no doubt trying to satisfy an international clientele. Be prepared to drive a bit for quality food; the area around the hotel is a food desert. What recommends this hotel over the dozens in the immediate area is the pricing and proximity to SFO, especially if you are just catching a flight. Perfect for a short stay; if vacationing in SF, there are better options.

"Everything you need!"

5
16/04/2016

What do you want in a hotel the night before an early flight home? 1-dependable shuttle service; 2-front-desk personnel who pay attention to your preferences; 3-convenient bar and restaurant with great bar food and menus; 4-no-hassle, in-house Internet; 5- a computer where you can print out your boarding passes; 6-clean quiet room with fridge, microwave, robes, and a comfortable bed; 5-a bagged to-go breakfast, even at 5 a.m. Best Western Plus Grosvenor SFO has it all.

"Average Airport Hotel"

3
14/04/2016

This is your basic run-of-the-mill airport hotel. It's all about the location and convenience of being near the airport and freeways. The room was clean and updated. The included buffet breakfast was quite good with lots of hot and cold options. There is easy access to the freeway and it's a short 20 minute (non-rush hour!) ride into SF. The price is WAY better than downtown so we chose to make the drive for our two days there. The surrounding area is commercial and I wouldn't walk around here after dark. Again - everything that is typical of an airport area. The hotel itself felt safe and the exterior entrances were key-card entry so it was fine.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Deb, we appreciate you taking the time to share your thoughts on your recent stay. Please come back and visit us again. Jim McGuire, General Manager

"Best Hotel In the San Francisco Area"

5
14/04/2016

This hotel is great and easy to get to and the staff are the best !!!!! Parking is very cheap Vs staying in San Francisco which is very expensive !!! The beds are the most comfortable beds I have every slept in at a hotel.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
John, thank you so much for your great review! We are happy you enjoy our hotel and we look forward to your next visit!! Jim McGuire, General Manager

"Decent Airport Hotel"

3
11/04/2016

Nothing special. Room is typical of these hotels. Adequately roomy. Decor was pleasant.. Clean. Decent breakfast included. Recommend for this use.... going to and from airport and leaving car. Staff fine.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks for your comments, we appreciate your feedback! Jim McGuire, GM

"They'll be expecting you!"

5
11/04/2016

Everyone from the morning maid to the check-in clerks treated us as though we were the only patrons in the hotel. They were extremely polite and very helpful, Our suite was very clean and comfortable. We had dinner that night and breakfast in the morning...both were wonderful. We'll be back!!!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you (again) for your wonderful review - we are pleased that we made your special visit even more enjoyable. We appreciate your kind words. Please come back soon! :) Jim McGuire, General Manager

"Close but too close"

4
10/04/2016

Close to the airport but didn't get much sleep. Plains taking off thru the night, late night/early morning travelers were inconsiderate of others. Stayed the night before our flight early in the morning. Convenient shuttle bus, room is very nice, comfortable beds, restaurant open til 10 pm, breakfast starts at 6am we didn't get to enjoy but got a nice sack breakfast instead.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Tatitulov and thank you for your review. So sorry about inconsiderate neighbors! I am happy that you enjoyed your stay overall and we hope to see you again. Jim McGuire, General Manager

"Good airport hotel"

4
08/04/2016

A good overnight hotel for airport, nice lounge, good clean room. Good value compared to many other SF airport hotels. Free shuttle service, punctual and regular. Hotel staff efficient and courteous, recommended.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your nice comments! We appreciate your feedback! See you again soon, we hope! Jim McGuire, General Manager

"excellent choice for the airport"

5
08/04/2016

This a really nice hotel with a great staff. We did a park and fly package. The shuttle was great. They even have real cups and glass's there. not like the hyatt airport hotel. We had food delivered and it was great. There is a large Costco right across the street for items and gas.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello humboldtraveler and thank you so much for your nice review on your recent stay. I am glad you enjoyed our hotel and our Park 'N Fly package! We hope to see you again soon. Jim McGuire, General Manager

"Small Room, Would stay in a pinch but not long term."

3
08/04/2016

We stayed here for an overnight connection. We got to the shuttle bus area, I called and asked how frequently they came and she said the next one would be there in 10 minutes. We diligently watched the shuttles come. After 20 min I called back and they said I missed it. Next one was in 20 minutes. So we waited. A bus parked way behind the others, I started walking toward it to see who it was and the driver stepped out. I asked if he was with the BW Grosvenor and he said no. As I was walking back, the bus started to drive by and I saw it was for our hotel. Had to flag him down. Hotel check in was nice and quick. Got up to our room which was next to a stairwell. The wind was blowing so hard it was whistling through the stairwell door. We could hear it in our room. Our room was tiny. Probably 12x12. It had queen bed, 1 nightstand, small table, desk at the foot of the bed and a cart with fridge in it. Everything was nicely updated, just very very cramped. We ordered room service which was very good, very plentiful and considerable affordable. We did not do the breakfast the next morning since we had an early flight. They were supposed to have snack bags for those leaving before breakfast but were not ready for those leaving on the 4am shuttle.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Kristi and thank you for your thoughts on your recent stay. I am sorry that you had to wait for our shuttle - it is always very timely, coming every 30 minutes, as posted on our schedule on our website. We do have larger rooms than the queen size room you were in, so please ask for a room with king next time you come back. We appreciate your comments, and we hope to see you again soon. Jim McGuire, GM

"BW Grosvenor"

4
07/04/2016

Clean hotel, friendly staff, especially the woman bartender- who went out of her way to please. We didn't care for the free breakfast, but it was a full breakfast including eggs, potatoes, and sausage, waffles, yogurt, etc. Convenient off the freeway location to SF Airport. The only issue for me was although it is only about 9 miles outside of SF, driving into SF during morning commute traffic, and back to the hotel during rush hour was a bit difficult. A 9 mile drive took 35 minutes.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi crafty1too and thank you for posting a review on your recent stay. Yes, the Bay Area traffic is congested and your timing has to be just right. For future reference, please remember that you can always take our complimentary airport shuttle to SFO, then hop on BART which takes you into San Francisco. It is very quick, inexpensive and no traffic! Please come back and visit us soon. Thanks again, Jim McGuire, GM

"for quick over night to be close to airport and auto rental return."

4
07/04/2016

room is standard but nice. Bed is very good and comfortable. service is very good. breakfast is very nice and very nice seating. Parking was extra. wifi worked well in the room without probs. very nice office with 2 computers and printer. IHOP and Denny's near by. Free shuttle bus from/to airport. they stop at Holiday Inn across the street and Travelodge down the street plus at this BW hotel as well.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Eddie, thank you for sharing your thoughts on your recent stay. It sounds like you were able to use a lot of our amenities and you were happy - we like to hear that! We hope to see you again soon. Jim McGuire, General Manager

"Close to Airport + Good Breakfast"

4
06/04/2016

The hotel is very close to SF airport. Have Mc Donald in front of hotel. Breakfast is great. But the sad thing is they charged USD7 for parking fee for hotel guest. It is not easy to find a parking space inside the hotel. I stay in 4th floor in front of elevator that make very loud ring everytime the elevator got to the floor. Very annoying.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your comments, Hanadi. I'm sorry that you found our parking charge to be sad. We, along with 95% of the hotels in South San Francisco have been charging for parking for the past 8 years, and we are among the lease expensive. We will be upgrading our elevators soon and we will address the loud bell. Sorry for the inconvenience. Please come back and stay with us soon. Jim McGuire, General Manager

"Surprised!"

5
05/04/2016

I had an unexpected overnight layover in San Francisco and I had nowhere in mind until I found this surprising gem of a hotel. It stands out in my memory because of how effortless the entire check-in and check-out process was for me, as well as how neat and classic the entire hotel presented itself. The shuttle to the airport was lovely and the driver was a complete sweetheart. My room was immaculate and it was very quiet. The front desk staff were extremely courteous and kind. I've been meaning to leave a review for a while now. A big thank you to making my layover bearable (and enjoyable!)

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jasmine, thank you so much for leaving a wonderful review on your recent stay! I am glad that we were able to make your layover enjoyable for you. Hopefully the next time you visit will be soon and without a layover! Thank you again, we appreciate your feedback! Jim McGuire, General Manager

"San Francisco Vacation"

5
04/04/2016

We stayed in the Best Western Plus at SFO for our two nights in San Francisco and found it overall a great hotel for our stay. We were a family of six and had two rooms. Front desk was very friendly and helpful, especially Mary. Lady in the bar/restaurant was also very informative and nice. Shuttle to the airport was convenient to catch the Bart into San Fran and to the airport later. They also stored our luggage when we had a late departure. Everyone enjoyed the complimentary breakfast offered, and my husband made use of the fitness room in the evening. I would stay here again when in San Francisco.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello bluenose2 and thank you for sharing your nice thoughts on this site. We are pleased to read that your family enjoyed their stay with us. It sound like you used many of our amenities and found them to your liking. Thanks again, and please come back and stay with us again! Jim McGuire, General Manager

"Great Hotel for Airport Travel"

4
31/03/2016

Hotel and restaurant staff were very nice. The rate was reasonable, parking was easy, staff helpful, room clean and comfortable, shuttle easy to use, etc. The only reason that I would rate it a 4 vs 5 is that the shuttle only runs every 30 mins. Would be nice if they joined with other hotels and could offer every 15 mins.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you for your very nice review. I am happy that you enjoyed your stay. We do share our complimentary shuttle to SFO with 2 other hotels, and the 30 minute schedule seems to work out the best for the volume and multiple hotels it serves. Sorry for any inconvenience. Please come back and see us again! Jim McGuire, General Manger

"Good Value"

5
30/03/2016

Excellent choice for a trip to San Francisco with reasonable parking and a comfortable stay with free breakfast. Only 20 minutes into SF. Very close to airport with free shuttle. I will stay there again!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Joanne and thank you for your kind review. Please come back, like you said, and stay with us again soon! Jim McGuire, General Manager

"Very good value"

5
30/03/2016

I booked this hotel on my brothers recommendation. He has traveled around the world for his work and in his leisure, he and his partner use Best Western hotels as they are a good value and provide what he needs. I am pleased I went with his recommendation. I am disabled and was visiting my 3 and 5 year old grandsons. I booked a room for myself, my grandsons and my daughter, for four nights. From the first time I contacted the hotel they helped me choose the right room. I had originally decided on a single king bed as the boys co-sleep with their parents, but the hotel moved me into a disabled room with two queens for the same price. It worked out perfectly. My grandsons, as all children this age are, were very loud and messy. The hotel staff was gracious about getting us extra towels, cups and accessories. They vacuumed the room twice one day because of the mess they made with crackers. In the restaurant, they were treated like little royalty and the staff was quick to clean up a spill or get more napkins for us. The staff answered my questions accurately about how to get places I wanted to take the boys. Staff was knowledgeable about the area and knew were there were parks and kid friendly venues for me to take the boys. I got confused about check in for my return flight and one of the staff stood with me and helped me take care of it and get my boarding pass. They offered to help me get my walker in and out of my rental car, as it was heavy and awkward. Once my youngest grandson took off running out the front door of the hotel and one of the staff caught him just in time. (The boys can be a handful at times). Thank you for the great experience you provided for me. I will return

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Alice, and a big THANK YOU for leaving such a great review on your recent stay at our hotel! It was enjoyable to read about the service that our staff gave to you and your family when you were here. I will share this with them. We love hearing positive feedback like this, and please also thank your brother and his partner for the recommendation and for always choosing Best Western! We all hope to see you again soon! Jim McGuire, General Manager

"Almost Perfect!"

4
29/03/2016

This hotel is the venue of my seminar, so I booked in this hotel for 4 nights. The hotel staff were friendly and helpful. Ameneties included were mini-ref, wi-fi among others. Room/bathroom were clean. Location is near the SFO airport and McDonald's is just across the street. I have no problem with my stay except with for free breakfast food which has limited choices. For my five days stay in the hotel, the breakfast meals always come with meat containing pork.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello and thank you so much for sharing your nice comments on your recent stay! I am happy that you enjoyed your days with us during your seminar. Sorry you didn't care for our breakfast, we most always receive very positive comments regarding it, but we do appreciate your feedback. Please come back and visit again soon! Jim McGuire, General Manager

"I would recommend this hotel"

4
29/03/2016

The property is very well kept. Staff is helpful and pleasant to deal with. The morning breakfast was outstanding. Location is a big benefit. Close to freeway with easy access to San Francisco or the Peninsula. Family friendly, quiet and a great place to stay.

"They get it right every time!"

5
28/03/2016

Again... a perfect stay! The hotel is very well managed. The entire team has a real sense of pride in the quality of their work. Breakfast is delightful, a great selection run by caring staff. I love this hotel!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Darby and thank you very much for leaving your nice review on your stay! We love having you here as our guest, and we look forward to the next time you and your family are down in the Bay Area again! Hope to see you soon! Thank you again! Jim McGuire, General Manager

"Nice"

4
27/03/2016

Search for a good hotel deal around SFO area, we booked this hotel for 3 nights with a good price. The hotel were Clean, modern, quiet and very close to Sfo. Staff were friendly. One was even showed us some area to visit. Breakfast included. Free parking. We will book it again in the future.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Cuong, thank you for your nice comments on your recent stay. We are very pleased to read your positive review. Jim McGuire, General Manager

"Worse ever stayed in Best Western hotel"

2
27/03/2016

1. Did not got the room I reserved 2. Very... bad Wifi. I waited 10 minutes to load a page or timeout. 3. Noisy room because it is close to the freeway 4. When complained, the front desk staffs just said "I am sorry" and did not try to help me.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Jason - thanks for posting your thoughts on this site as well. As I mentioned to you in a private email, we apologize for any inconvenience during your stay. I am sorry you did not get the room type you requested. We always do our best to fulfill guests' requests, but sometimes it is difficult. We hope you give us another try in the future. Jim McGuire, General Manager

"Great place to stay near SFO."

5
26/03/2016

Friendly, competent people at the front desk, clean, comfortable, quiet room with all the amenities and the shuttle is always on time and helps with the luggage. Hard to beat for the price! Have been staying here for many years and very consistent service and cleanliness.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Neil and thanks so much for your great review, and your continued patronage! We all appreciate your business and your comments. See you again soon! Jim McGuire, General Manager

"Stop-over"

4
26/03/2016

Overall experience was good for comfort, amenities, facilities & staff services Except the room was small if for mature couple stay. Good wifi connection & breakfast was nice. Was given microwave when requested.

"Good price and very convenient to the airport!"

4
25/03/2016

We stayed 3 nights and if you need to stay near the airport, this is perfect, with good prices (booked through Booking.com). The hotel is relatively well maintained, and while not immaculate, it's clean enough. For example, all along the baseboards in our room, there is an accumulated dust line on the carpeting. But, not a huge deal. The first day, we were gone all day and got back to find the room not cleaned at all. We called reception right away, then spoke to a staff member who came up with toiletries we had requested and the next morning mentioned it to desk staff. Nobody apologized; we just got a "Hmmmm... we're not sure what happened there!" When asked at checkout if everything went OK, I repeated myself and the desk person looked puzzled, but not concened. Due to that lack of concern or apology, I insisted on some recognition of the loss of service paid for and he refunded me $7.00 for one night of parking. Speaking of which, parking is paid, and they must have a very healthy airport parking business, because the lot is always crazy full and we often had to circle around a few times before finding a spot. Good breakfast with hard working breakfast staff. All things considered, our stay was positive with a couple of minor annoyances, and we would return.

"Good choice in San Francisco"

5
24/03/2016

We stayed here 3 nights and we're pleased with this hotel. The shuttle to the airport got us to the BART station which was then a short ride downtown. I'm glad we didn't try to take our car downtown as SF traffic is crazy and parking, if you can find it, is expensive. There was originally a mix up as we were given a handicapped accessible room which we didn't ask for but they were very helpful in changing us to a regular king room on the same floor. We even had a bit of a bay view from our room! Breakfast was very good, lots of choices and regularly refreshed. Our bed was comfortable. We'd defiantly consider it again. They have sufficient parking but charge $7/night - free would have been nice.

"Many ammenities"

5
24/03/2016

The Best Western Grosvenor is one of the top three Best Western plus in the Bay Area. Their courteous staff and excellent breakfast are unparalleled. Always recognize the Best Western Platinum members, also. Always an enjoyable stay while on business trip.

"Exceeded expectations "

5
23/03/2016

We were pleasantly surprised by the service we received at this Best Western. From check-in to check-out the staff delivered above average customer service. The person we checked in with asked questions and offered services to meet our needs. The restaurant staff was friendly and quick. The room was small but very clean, attractive and had everything we needed. I would definitely recommend.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Jan F, thank you so much for your wonderful review. We appreciate your feedback and we are happy to read you enjoyed our great service! Please come back and see us again soon! Jim McGuire, General Manager

"Great rooms and customer service"

5
23/03/2016

Great service. Free shuttle to the airport. Bagged breakfast if you are leaving before breakfast is served. NO free coffee in the lobby. Rooms were clean. You can hear the airplane noise, but to be expected being that close to the airport.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Karen and thank you for your thoughts. We appreciate your review and I am happy that you enjoyed your stay. We look forward to your next visit! Jim McGuire, GM

"Nice Place"

4
23/03/2016

I stayed here for a training course and the hotel is nice and the staff were good but it is not near anything. I did have a problem at check in. I asked for a quiet room and they put me in a room across from the elevator. I didn't even settle in before calling and requesting a different (quiet) room. It took some negotiating but eventually they gave me another room. The stay was good after that.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Patrice, thank you for your comments. I am happy you enjoyed your stay once you got into the room that you were comfortable in. Thank you for your review, and we hope you will come back and see us soon! Jim McGuire, General Manager

"Good enough for a business trip - quiet and clean rooms"

3
22/03/2016

They charge $7 for parking. The hotel is very close to SFO, but you rarely hear the air traffic. They have a restaurant and bar on site. While the hotel is an older property, it is clean and comfortable and you can see that some updating projects have been completed and others are still yet to be completed. The pillows are small and the mattress was firmer than I like, but all things considered equal, I would stay here again on a business trip. I wouldn't try this place for a romantic weekend. There isn't much around the property, an IHOP and McDonalds.

"Would Have Given 5 stars but..."

4
22/03/2016

Other than a very welcoming lobby, nice decor, staff were nice and accommodating; however room fell short of my expectation as I assumed the beds would be Queen sized; it came as full sized ones and my room did not have a microwave oven; when I notified the receptionist about the beds she insisted it was Queen sized so I did not bother asking for a microwave oven. Other that that..overall the hotel stay was okay hallway was clean; breakfast was satisfying with a lot of food choices, I just wished they serve oatmeal-but everything was a-okay.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Lynneth and thanks for posting your review on here as well. As I mentioned to you in a private email, our rooms with 2 beds are fulls/doubles, not queens. We do not advertise anywhere that we have rooms with 2 queen beds. We do have microwaves available upon request, and so sorry you didn't receive yours. I apologize for any confusion you had regarding the bed types. I am glad you enjoyed your stay overall, and we look forward to your return! Jim McGuire, General Manager

"Good Value for services"

4
22/03/2016

Comfortable room, Wi-Fi, complete Breakfast, Car Storage available, Airport Shuttle on the half hour, Courteous staff. Have used Best Western Grosvenor four times; each visit has been very satifactory.

"Everything you need for a stay near the airport, BART will take you to The City"

4
21/03/2016

You will get everything you need if you stay here. FULL continental breakfast with biscuits & gravy, scrambled eggs, the works...not just pastries and coffee. VERY busy dining area at peak time, but there is plenty of seating for all the breakfast eaters. Room was quiet and comfortable. Bathroom is tight but it got the job done. First time travelers to CA beware, our water restrictions mean business, so low flow faucets are everywhere, this hotel is no exception. Pool is outside in the parking lot. Kids would love it no matter. Truly a traveler's hotel. Has Everything. Bar seating area open 24 hours, last call at midnight, ample selection, great staff. If you have time, you will be so close to San Francisco, drive in and go see The City. Hotel is very close to the Milbrae BART station, less driving, easy trip to The City with no parking hassles if you want to use public transportation, downtown buses, cable cars etc. If you don't have a day to play, but you have a couple hours to spend, you can sit by the windows at the restaurants just down the road from BEST WESTERN PLUS and watch the planes take off.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Wow - thank you so much for your thorough and thoughtful review on our hotel! We are all very pleased to read your comments! It sounds like you really took advantage of all of our amenities while you were here - that's great! Please come back and see us soon, Trippidydooda! Jim McGuire, General Manager

"overnight stay for airport"

5
21/03/2016

My family of two adults and 2 kids ages 13 & 11 stayed here over night before our flight home. Shuttles arrived on time as posted on the shuttle schedule. Breakfast was excellent with hot and cold foods. Beds were comfortable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Amy, we are happy that you and your family enjoyed your stay before your flight. We hope you choose us again the next time you are in the area! We appreciate your feedback. Jim McGuire, General Manager

"Everything I Wanted"

4
21/03/2016

I expected clean and neat, and that's what I got. It isn't a destination in itself (which is the only reason I didn't give it a top rating), but for what it is, it does it well. Wonderful breakfast, clean room. My stay in San Francisco was better for the experience.

"Good customer service"

5
21/03/2016

Receptionist was great and very helpful, room was nice and clean besides the people next door letting their baby cry for over an hour everything was great. Good Breakfast and a nice restaurant and bartender who made you feel right at home.

"Good Locations"

5
20/03/2016

Right off of the 101. Clean, continental breakfast. Other places to eat breakfast if you don't want the Continental breakfast. The only bad thing is they charge for parking. Next time I will use Taxi or Uber to get rides to my destination. The $114 parking charge was a bit much.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi wwingo and thank you for your nice review. I cannot understand where you are coming up with $114 for parking charges - we only charge a nominal fee of $7/night. Perhaps it is a typo and you meant $14? In any event, we appreciate your feedback and hope to see you again soon. Jim McGuire, General Manager

"best airport hotel"

5
17/03/2016

I Have stayed here many times and I will not stay anywhere else. Very clean, Quiet, and really great staff. Very comfy beds, close to airport, and free shuttle service. They also let you leave your car there while gone on your trip. Absolutely awesome.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
David, thank you for always choosing to stay with us!!!! Thanks for your feedback, and we look forward to seeing you again! Jim McGuire, General Manager

"great location at SFO"

5
17/03/2016

Close to the airport with timely shuttle service. Good full-service hotel. Well-made cocktails in lounge and very well prepared dinner in restaurant; with very reasonable prices. Very comfortable bed in quiet room that blocked out all airport and traffic noise! We'll be back, whenever we're travelling through San Francisco.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Majmacc, thank you very much for posting your nice comments on your recent stay and your dining experience. We appreciate the feedback! Jim McGuire, GM

"Super Bowl week 2016"

5
16/03/2016

We were coming to SFO from NC for the Super Bowl....I was skeptical at first as I had gotten a really good rate through my vacation club. I was afraid once we got there, they would try to charge me extra, but they did not. The only trouble we had was a long wait at the airport for the free shuttle. It is possible the shuttle passed us as we weren't sure what we were looking for....the rest of the week was a breeze. We rode the shuttle multiple times during the week to connect to the BART (train/light rail) into downtown SFO. The drivers seemed happy that we rode the shuttle a lot, of course, we did tip him a couple dollars each time. The beds were very comfortable and the daily breakfast was a nice surprise....it was interesting to get see steamed rice for breakfast. Each day the offerings were a little different. It was really nice to see fresh apples in the lobby and citrus infused water as well....computers were available for checking points of interest or flights....overall, I definately stay again. However, if you think you will be going into downtown often, it cost us 18.00 per person round trip to ride into downtown each time....almost 60.00 for the 3 of us...so not really worth it to go into town for dinner...however there was a downtown South San Francisco shuttle that took you close by for more restaurant choices. The shuttle was free during Super Bowl week. Close by there is a IHOP and a pretty good Chinese Buffet...across the street there is a McDonalds....next door there is a See Chocolate shop....we were only about 1 mile from the airport. 40 miles from downtown SFO and about 40 miles from San Jose....pretty much right in the middle of where we needed to be.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello YStay and thank you so much for your great review on our hotel during Super Bowl week! It was a very busy time for the Bay Area. I am very happy you enjoyed all of the amenities of our hotel and enjoyed our breakfast as well. Please come back and visit us again soon! We appreciate your feedback! Jim McGuire, GM

"Okay for an overnight, but definite room for improvement."

2
15/03/2016

Hotel is very near San Francisco International Airport and is listed as a Best Western Plus. The rooms are very small and dark, and the front desk staff, while cheerful, have a terrible habit of asking you to wait while they talk to each other, communicate messages over the walkie talkie, and answer the phone. The restaurant offers basic fare, but something for every taste, from Asian, to Italian, to sandwiches, steaks and seafood. My server, Linda, was very friendly and efficient. While I probably won't return, for a quick business overnight, this hotel is acceptable.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello shampooguru and thank you for your comments. I am sorry you did not care for your room - we generally receive very positive comments on them. I will share your comments with our Front Office Manager so they can work on improving service. Please come back and give us another try. Jim McGuire, General Manager

"A great place to stay."

4
15/03/2016

There was a free shuttle to and from the San Francisco Airport, we were glad of as it was pouring rain. The driver was courteous and let us know which hotels he would call at, ours was the first. The ladies at the reception were very helpful. Water with fruit in was available while we waited to check in. The room was spacious and clean and the beds were very comfortable. An excellent breakfast with a variety of items was available and include, free papers were also available.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you very much for your great review on your recent stay! I am pleased to read that you enjoyed the shuttle, your room and our service! We love hearing positive reviews like this! Please come back and visit us again soon! Jim McGuire, GM

"denied late check out and had to get another hotel just for an hour!"

1
15/03/2016

I was forced to leave when i needed late check out to get ready for a late afternoon meeting and Roberta denied it to me and I had to scorunge and was stressing out trying to locate a neaby hotel to save me BUT i had to pay a full nights stay for just one hour I needed. I a,m asking for a refund becuase I stay at many hotels and it was never a problem but all that I had to go thru was awful. unless they refund me I will never go back again and will tell everyone I work with,

"Very pleasant staff"

5
15/03/2016

I left my cell phone in my roomon checkout, staff found it and kept it for me until I could collect it.Very honest and pleasant staff. Overall it was a pleasant stay with a friendly atomoshere and a convenient location for the airport and city.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Laura, and thanks for posting on this site! We really appreciate your comments on our staff - I will share this with the entire staff. I am happy you have your cell phone back. Please return soon! Jim McGuire, General Manager

"Don't get discouraged "

4
13/03/2016

Don't get discouraged by the old interiors of the lobby and the hallways, when you get to your room you'll see that the rooms.and the bathrooms are renovated and really looks nice! The room is very spacious too with a big screen tv and the bed is very comfortable. The staff are friendly and the restaurant downstairs offers good food. Breakfast was included and it was sumptuous - 3 main courses and lots of fruits and bread to choose from. Hotel is very close to the airport, less than 10 minutes shuttle ride. You have to wait for aboit 30 minutes for the shuttle though because it doesn't arrive on time.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello lovetripsdd and thanks so much for your review! I am happy that you enjoyed your stay with us and especially your room. We have upgraded and renovated our Lobby and hallways very recently, so I'm a little surprised that you found them old - we receive very positive comments about them. We hope you come back and stay with us soon, and thanks again for your nice review! Jim McGuire, General Manager

"Affordable in San Francisco "

4
13/03/2016

Stayed two nights to get out of the rain. Ok transit access but some real crazy people on the BART. Breakfast was good and changed from one day to the next. If you want to check in earlier than 3pm you need to make arrangements prior to getting there.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thanks Mike for your nice review on our hotel. Our check-in time is at 3PM, we do our best to accommodate early check-ins when there is availability. We hope to see you again soon! Jim McGuire, General Manager

"Close to SFO"

4
10/03/2016

Deluxe suite was great. We only had one night to enjoy this awesome room before boarding a plan for Europe. The room was spacious with two flat screen tvs so everyone could see what they wanted. The hotel staff were very accommodating and the only struggle is when you arrive late you will need to park way out back. I did not use the restaurant during this stay but I have used it in the past and the food is very good. I recommend the bay shrimp salad.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Greg and thank you for your nice review! I am pleased that you enjoyed your suite! Next time you are here, be sure to make time for a delicious dinner in our restaurant! I hope you enjoy(ed) your trip to Europe! Jim McGuire, GM

"Wonderful stay"

5
08/03/2016

We have stayed at this property many times in the past and have continued to get consistent wonderful service. The rooms are clean, spacious, and breakfast generous. They treat their BW members very well too and accommodate when they can.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Lunorah and thanks so much for your nice comments! Also thank you for your continued stays with us - we really appreciate it! We hope to see you again soon! Jim McGuire, General Manager

"SFO Airport South"

5
08/03/2016

A centrally located hotel not far from the airport and very efficient. Airport van service very reliable. I highly recommend it. I have stayed here some 15 times over the last 10 years...the beds are especially comfortable. If you want a hotel near the SFO airport, this should be the one.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Rick, thank you very much for your nice review and also a big THANK YOU for staying with so many times! We really appreciate it. We look forward to your next visit so you can see all of our continuous upgrades! Jim McGuire, General Manager

"Old faithful"

5
07/03/2016

We stay here several times a year. The rooms are always clean and fresh. The staff are competent and friendly. We use the shuttle service which is a great convenience. We choose the park-and-fly option, which saves us money and time. The free breakfast is acceptable and other meals are good.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello trplr and thank you for not only for your continued patronage, but your nice review on our hotel! We really appreciate hearing from our happy guests, and we look forward to your next visit! Thanks again. Jim McGuire, General Manager

"Does what its designed to do"

4
06/03/2016

I stayed here because it was convenient to my business trip plans in downtown SF. It is clean and the breakfast was excellent. The building is clearly getting dated and the rooms are clean and nice, but the bathrooms are really tiny. No worries. Excellent customer service from Imelda, at the front desk make up for these minute shortcomings. I say bring back the gym visit privileges to local gyms because the fitness center was lacking. Try to get a room facing the front of the building because facing 101 expressway, my room, was really noisy.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Thank you for your review and mentioning Imelda - we really appreciate your feedback. Unfortunately, the closest gym to our hotel, Bally Total Fitness, has closed its doors. I am sorry you didn't care for our fitness room which has all brand new equipment including treadmill, free weights, elliptical and bicycle and new flooring. We hope you give us another try in the future. Thank you again. Jim McGuire, General Manager

"Good place to stay"

5
06/03/2016

Clean, Convenient and cozy. We stayed here each time when we come to San Francisco and feel it like home. We are familiar with the people and place and even the See's Candy next door. And everything is nice. Each trip is a nice memory. I love it here!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Mingzhen, thank you for your continued patronage and your great review! We look forward to seeing you again! Jim McGuire, General Manager

"Nice enough hotel and convenient"

3
05/03/2016

Attended a convention at the Moscone and chose this instead of paying close to $500 / night at downtown hotel. Other reviews refer to the rooms as "tired" and "shabby" and I completely agree. The property needs a major overhaul / updating there. My room had a rather large hole in the curtains and the window didn't even shut completely. As the room faced the highway and is near airport, that made it rather noisy. Room also had no remote for the TV. The bar and food were pretty good -- and the bartender gave me a free drink!

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hi Mike and thank you for your thoughts. We continuously are doing upgrades and renovations and I'm sorry you didn't care for your room. All of our TVs of course have remote controls - they would be inoperable otherwise. If you were missing one, I trust that you notified us of this during your stay. I hope you give us another chance in the future. We appreciate your comments. Jim McGuire, General Manager

"Convenient but better places elsewhere"

3
04/03/2016

This tired hotel has a shared shuttle bus with other hotels and is on the main road - quite expensive although helpful staff allowed us to keep the room until 4pm with no extra charge. Bar restaurant OK, bedroom small.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Paul and thank you for your comments. I am sorry you found our hotel "tired" - we are continuously upgrading the hotel, guest rooms and public areas, and we receive very positive comments about it. We appreciate your feedback. Jim McGuire, GM

"Warm staff makes up for so-so accomodations"

3
02/03/2016

While the lobby of the hotel is quite nice, and the food is actually pretty decent, the rooms themselves are somewhat shabby. The heating system in particular is clearly old and the shower curtains are warn. However I was very pleased with the friendliness and cheerfulness of the staff, especially those in the restaurant.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Hello Ariel and thank you for your comments. I am sorry if you did not like your room as much as our public areas. We have done a lot of work in our guest rooms (which includes new a/c units - they are not old) and we are doing much more upgrades this year and next year. You will have to come back and give us another chance! We appreciate your feedback! Jim McGuire, General Manager

"Business"

5
02/03/2016

A friendly and very helpful staff. Room was comfortable and clean. This is close to the airport. They have a decent breakfast to fuel up for the day. I would recommend this hotel for anyone wanting to stay in the area. San Francisco is only 20 min away.

GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Graydon, thank you very much for your nice review. We are pleased that you enjoyed your stay with us. Come back soon! Jim McGuire, General Manager