Best Western Plus Grosvenor Airport Hotel,  San Francisco

4.0/5  - based on 2131 guest reviews.
380 S Airport Boulevard, 94080-6704, San Francisco, United States - See map
+1 650 873 3200 +1 650 829 2515

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 2132 traveler reviews
See more comments >>
Photo gallery :
The Best Western Plus Grosvenor Airport Hotel at San Francisco International Airport combines the finest in customer service and accommodations and is perfect for your travel needs, whether it is for business or pleasure! This hotel is also located just 1. 50 miles north of the SFO, ten miles from downtown San Francisco. The San Francisco 49ers football games and the World Series Champions, the San Francisco Giants, draw many guests to our South San Francisco hotel. Of course, the must-see attractions like nearby Fisherman's Wharf, Pier 39, Union Square, Chinatown, the Golden Gate Bridge and Silicon Valley are also just a short drive away. Business travelers also enjoy staying with us because of the convenience to local businesses, parking and free breakfast. Our daily breakfast buffet includes sizzling eggs, pastries and fruits, yogurt, cereal, 100% Arabica coffee and much more. We're also happy to regularly host employees of AT&T, Biotech companies, SFSU, Genentech and a variety of San Francisco Convention attendees. Our recently renovated rooms are beautifully appointed with triple sheeting, duvets, flat screen TVs, refrigerators, high-speed internet access, single serve coffee makers, hair dryer and iron/ironing board. All rooms have been recently renovated with custom-made furniture, new lighting package, artwork, window treatments and more! Complimentary airport shuttle service from 4 a. m. to 12:30 a. m. as well as convenient public transportation to local businesses, restaurants, and shopping. On-site parking is available for $8. 00 per day. Our pool is open May - October. Be sure to relax and unwind in our newly renovated Brass Elephant Lounge - now open at 3 p. m. , and dine in at the Brass Elephant Restaurant just off of our lobby. Wake up every morning to a complimentary full hot breakfast. Upgrade yourself to our "Grosvenor Level" featuring turn down service and many upgraded amenities! Welcome to Best Western. Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 2132 guest reviews
Certificate of Excellence
GreenLeader Bronze

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
785
Verygood
 
834
Medium
 
331
Poor
 
112
Horrible
 
70
Business Business 395
Couples Couples 668
Family Family 601
Friends getaway Friends getaway 188
Solo travel Solo travel 180
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Grosvenor Airport Hotel,San Francisco
  • 4
    « Good Hotel to stay to visit San francisco by car »

    I stayed 5 days at this hotel. It was choosed considering the price, the location, the parking and breakfast. It is 5 minutes from the airport and having a car it was a good choice to visit the city and its surroundings. Breakfast is good and people at front desk is kind and helpful. Room is nice and modern with TV and a refrigerator. You have a reasonable WIFI speed. Even though the parking is huge, when arriving late at night you have to search for an space. The good thing is you don`t have to cross the bridges for reaching the town. If you are going to visit, pier 39, Fisherman`s wharf or a ride in the cable car, etc, I recommend to park in front of Pier 39 where are a couple of huge parking places. Leave the car there all day and enjoy the city. To visit/walk Golden gate, there is a cheap parking on the SF side just there. Be careful to leave the car parked on the street, there are a lot of mobile people taking photos. Good Luck

    3
    « Average hotel with convenient airport location »

    Stayed here one night and that was plenty. Arrived late and the guy at check-in was far from friendly, but at least the process was relatively quick. There was also no one at the desk when I checked out. Room seemed a bit old and was quite noisy, both from the sound of the outdoor boulevard and from the lack of proper soundproofing so I did not get the sleep I was hoping for. Note that the shuttle makes other stops along the way to the airport, but luckily it is very close to the airport so it took about 25 minutes to get there early in the morning. Overall it was a very average experience and I would probably try a different airport hotel if I returned to the area.

    5
    « Convenient »

    Close to SFO so it is a convenient location. Girls at the front desk were very helpful and friendly. As we arrived very late and had not eaten, the bartender was helpful and happy to get us something to eat. Would recommend for anyone flying into SF and need to stay close to the airport.

    3
    « So-so »

    Shuttle was late...no double windows makes it noisy. Staff did nothing to accommodate our point level....it's not been this bad before and I hope it was an aberration . The faucet when turned on high leaked all over the counter

    5
    « Nice hotel, very clean »

    After not having stayed at a Best Western in many years, I was pleasantly surprised with this hotel. The rooms were well appointed and comfortable. The staff was friendly and efficient, and the free breakfast was great (no powdered eggs here)! This was also probably the cleanest hotel I have stayed in in quite some time. Normally I expect to see a little smudge here and there, but the room was absolutely spotless! Very impressed.

    5
    « Great hotel, staff and food »

    We ended up staying at this hotel due to a road closure and we could not reach our destination. We were a little frazzled to say the least. Hotel staff were excellent finding us accommodation for the night. The room was clean and fresh. Breakfast buffet was amazing. Everything went so well we asked to stay a second night but the following night the hotel was fully booked so we had to move on.

    3
    « Its just ok »

    5 of us came in on a hockey trip. The staff is excellent and very friendly.the a.m. breakfast very good..the room we had was not good at all..it was down end of hallway tucked in a corner, although the room was clean the bed was close to the wall ,the was paper and the ceiling were water damaged the window was packed and couldn't close all the way.we listened to outside bus idleing noises all night long.the room our kids had was ok but the outside traffic noise was bad..

    5
    « Great place to stay »

    I do business in San Francisco quite often and I always try to get a room here. Comfy beds, good rates, and a very convenient location. The free breakfast is one of the best I've seen to be included with the price of the room.

    4
    « One of the most welcoming hotels I have ever arrived at »

    We were in vegas for 10 days & needed a change so we decided on San Francisco At first I only made a reservation for one night However after my extremely guick, friendly & informative check in by Jason & Bianca I just planned the balance of my stay at this BWP I have not tried the breakfast yet , or the bar , but they look pretty good Parking in the night exists you just have to walk 2-3 minutes. No big deal All in all I will stay st this property again. And so should you Not noisy for an airport hotel

    4
    « Best bet for a calm,quality stay..close to the airport! »

    Kenyan here, I stayed at the Best Western Grosvenor from 5th March to 12th March 2018..I thoroughly enjoyed my stay, clean rooms, quiet, serene. I realized the hotel is frequented by a much older clientele which is fine. The breakfast was sumptuous to say the least..Quick tip, If you are keen to tour downtown San Francisco, use the hourly hotel shuttles to the International terminals at San Francisco Airport, buy a BART ticket costs 9.50 USD average for one way, 20 USD for round trip...The team at the reception desk were very helpful in terms of suggesting options to do excursions..I was in San Francisco for a working holiday..Hope to sample the pool next time when the weather is favorable..

  • 4
    « Close to airport »

    We stayed here both on arriving and departing from the San Francisco area. Very nice rooms each time. We had a king room on arriving but wound up with a king suite on the way out. The suite had a living area with several chairs and a sofa and TVs in the living area and the bedroom. They had a free hot breakfast that was pretty good. They share an airport shuttle with two other area hotels that leaves the hotel every half hour on the half hour. The only problem we had was on arrival with our rental car, there was no parking available in the hotel's lot. We were advised to park in the fire lane, which we did and I got the impression this was fairly common. Otherwise, this was a good choice near the airport.

    4
    « Great hotel close to the airport »

    We stayed in this hotel at the beginning and the end of our trip and it was great. The reception staff were very friendly, especially Sean who went out of his way to help us. Breakfast and dinner were both very nice, and the rooms offer plenty of space and everything you need. Would definitely stay here again.

    3
    « thin walls, loud explicit TV noise from next room »

    Individual in the room next to us seemed to be watching pornographic material and had it on very loud. This was especially uncomfortable considering I had my three children in the room with me. I did call the front desk to complain but the noise continued. We did enjoy the breakfast the next day and the room was a good rate.l

    4
    « Nice stay »

    Located in South San Francisco, not far from San Francisco International Airport. We parked at the SF airport long term parking, it is less than 5 minutes drive. The hotel has a parking lot, so it is convenient to drive. It was the first time stay for me after Best Western upgraded all its hotels. It was quite good. The lobby is nice and staff friendly. The room is big and clean. The breakfast is simple, but nice. Overall good experience and will stay here again next time.

    5
    « Excelent service and very cosy bar / restaurant »

    Arriving in the late afternoon after traveling for 22 hours. Reseption was a warm welcome. All info i needed was given. They run a bar and sitting there you feel like a very good friend and not someone passing through. If you are a singel travler - have your meal sitting inn the bar. Food are good tasting and the price is in the lower end off what to expect. Rooms are better than i believed after reading som reviews. Seems like they are in progress updating rooms. The location is not «downtown». Shutlebus will take you to SFO airport and BART will take you into SFO BC. Around the hotel there are not much in walking distance. A Mac Donals across the street ? and thats it. Dont let this scare you. The pub and the Restaurant at the hotel is a much better choice.. and breakfast ? Yes a solid with all my need (and more) starting at 6am. I will 100% stay again. Thanks.

    4
    « Everything was perfect »

    We needed a hotel to stay in for one night during a trip to san francisco, so we chose the best western plus hotel, we've been to few bestwestern hotels before and they were convenient and comfortable and this one was no exception - the hotel offers free parking for your car and lots of spaces were available, we didn't have any trouble parking our car whatsoever - rooms are clean and quiet, we couldn't hear other visitors in their rooms - nice breakfast, it was above the average, serving the basics in addition to hot options like scrambled eggs, sausages and potatoes, the breakfast area was spacious with lots of tables - coffee, water and apples were served in the common area - there is a mcdonald's right in front of the hotel so we ate dinner there. Really nothing to complain about, i highly recommend it.

    5
    « Large rooms, clean, super convenient »

    Nice, large room, nice breakfast (although it could have used a crockpot full of oats) rather than just dried oats. I really appreciated the grab and go breakfast as I left on the 4:30 am shuttle to the airport.

    4
    « My Review »

    Due to health concerns I waited till the last couple of days to decide whether to attend a Danish Lodge function at the hotel. Consequentially all the only rooms left were one bed Kings or Queens. I was treating my brother and his wife to stay that night. I thought that the queen bed would take up less room and allow more room for a roll away. Once I arrived, the desk clerk upgraded me to the king saying we'd be more comfortable in a larger room, I didn't realize that there was a difference in the size of the room, and was grateful for the upgrade. I was ok with the idea of sleeping on a roll away, but didn't expect the mattress to have such little support, it was more like sleeping in a hammock. Luckily I'm not a large person and eventually found a position that allowed me to sleep. Lesson learned on my part to book my room earlier and then cancel if necessary. We stay here at least once a year for the same event and were very pleased with what appeared to be improvements since the last time, a functioning elevator and a hotter, taster meal were at the top of the list. Thank You.

    2
    « Not great »

    The staff was very nice. The rooms, however, were not. My room and another one I checked smelled musty and old. The rooms were badly outdated to the point of being uncomfortable. After one night of a four night stay, I checked out and moved to another hotel. Their General Manager later wrote to me that the rooms were recently upgraded. If recently means the 70s, ok. This to me is not a 3 star hotel. Repeating that the hotel staff was very nice.

    4
    « Great place for a business trip »

    Being near the SF Airport, this a great place for a business traveller that doesn't want to fight traffic in and out of SF city centre. The rooms are comfortable although I found the switch for the toilet, which is a timer, a bit strange. Features that are disappearing from higher end hotels such as a work desk are still there, which I really appreciated. If you don't wish to eat the hotel restaurant...there is a McDonald's across the road!

  • 3
    « Heavy traffic little sleep »

    The good news is that while this is an older building, it is in good shape with clean rooms. The on site restaurant with a basic menu is reasonably priced for an airport hotel and the wifi works well. The not so good news is that it is an airport hotel and doesn't sleep ? and neither will you. Externally planes, trucks, emergency vehicles, trash collection at all hours of the night / early morning, internally plenty of traffic too with thin walls. The A/C doesn't operate in fan only to provide some background white noise. The shower head is at eye level for someone who is 5ft10. Breakfast is included but rather basic.

    4
    « Great place! »

    I really like this hotel; I always book a night away from home once a month and always check this hotel first. This is super, super annoying that I have to write more, as I don't have more to say!!! Goodbye

    4
    « Great hotel close to SFO »

    Great budget hotel near SFO. Regular free shuttle service to SFO and the BART. Staff offered a free upgrade so that I could get an early check-in. Rooms were clean and tidy with very comfortable beds. Staff was pleasant and helpful. Free breakfast was good and a great start to the day. If I needed to stay near SFO again in the future, I would happily stay here again. My only real complaint was that there was no in room safe which I find really annoying. All up, a great stay.

    4
    « A nice stay »

    I liked the hotel, it was clean and comfortable- my only complaint was the door for some reason was very hard to open and close I felt like I had to use excessive force to open it. Other than that it was a convenient location not to far off from what we wanted to do in the city an bay area.

    5
    « Good value hotel overall »

    We stayed here for 4 days. The room is good. We liked it that the room has a fridge and microwave (upon request). The hotel also has laundry facility, gym and good breakfast in a nice restaurant. Watch out that parking is not included unless you have a park and fly package. When we book this hotel, we thought parking is free but I guess we got confused with the other best western nearby. The reception was not super friendly but he ended up waived our parking fee so we are happy. They also have coffee and apples in the lobby in the morning and evening. If you have an early flight, you can get the to go breakfast between 4-6pm.

    4
    « Probably not ?plus? »

    We rushed to this hotel from BW de anza in Monterrey as they offered cheaper pricing but were supposed to be better as they were called ?bw plus?. Well, didn't work out really. The room was pretty small, there were two double beds (not queen) and the bathroom was tiny. Wi-fi complimentary and they did have laundry. But breakfast was actually quite nice! Parking is 8 usd/night and airport is about 15 mins away via free shuttle that runs every 30 mins. All in all an ok place to stay, nothing special.

    3
    « Surprisingly comfy and clean »

    Staying near an airport is always rolling the dice. I was glad that this hotel was clean and comfortable. They have a free shuttle every 1/2 hour to the airport where you can take BART into the city. Very easy to use and it beats getting stuck in commute traffic. I'd stay here again if I had to stay near SFO again.

    5
    « Great place near SFO »

    Great place to rest after long flight in SFO or before a long flight. Polite shuttle driver. Remember last shuttle at 12:40 am. Good hot breakfast till 10am, better than 9am at other places. Be advised parking is not free.

    5
    « Best Best Western I stayed in »

    The hotel had a beautiful hotel lobby and lounge area. Rooms were nice and ckean. Enjoyed breakfast. They had scrambled eggs and sausages among other cold choice. Kids really enjoyed pancakes offered with strawberries and whipped cream. Will stay there again if in San Francisco area

    4
    « Busy New Years »

    Hotel was full for New Years. Parking was limited and difficult, despite a huge parking area. Hotel was clean, staff was friendly, and breakfast was good. No complaints, other than parking. Initially we were told parking was $8 per night, but clerk advised we would not be charged (seemed like a last minute cash grab)

  • 5
    « Comfortable Bed and Nice Breakfast »

    The breakfast in this hotel is the best I have had in hotels so far. The bed is also the most comfortable bed I have had in hotels so far. However, the wifi signals need to be strengthened, and parking spots are very limited especially when you come back to the hotel late at night.

    4
    « GREAT BUT RUDE STAFFS WITH ONE EXCEPTION »

    Great! Except Some rude Staffs but One did stand out! Imelda Alipio gave superb customer service experience, but generally the staffs need Customer Service Training! Hotel is Strategically located (near airport) and some attractions are accessible via Uber, Bus and Bart, however, Staffs need to adjust their behaviors. They treat guests as if they are indebted to them. :( And Breakfast Buffet Table and Service are VERY UNHYGIENIC!! They touched the bread using their BARE HANDS. They DO NOT REFILL IMMEDIATELY THE FOOD. Anyway, over all I would recommend this hotel BUT PLEASE DO SOMETHING ABOUT YOUR STAFFS BEHAVIOR. Hope all of them be like IMELDA.

    5
    « Waiting for flight to London. »

    This is an older hotel but it is fresh and modern inside and out. If I had a complaint, it would be the water pressure. But, considering the rest of the place, that is really nothing to complain about! Stay here if you're flying out of SFO. FROM THE MANAGEMENT ON DOWN, IT IS WORTH THE TRIP!

    4
    « like the Best Western- Grosvenor - SFO »

    great location. Excellent room. Comfortable mattress. Unfortunate second-hand smoke smell that eventually dissipated. Everything in working order. Complementary breakfast with varied offerings. Staff very accommodating. If you need to be near SFO or South San Francisco this hotel is a terrific choice. Great value for the room rate.

    4
    « I would stay here again! »

    Everything about this Best Western exceeded my expectations. I felt the rooms were properly furnished and my room felt new. The bathrooms were very clean and the bed was comfortable. The WIFI and TV worked well; Staff at the hotel was also very friendly and always willing to help with directions. Parking fee was very low compared to other hotels but it was waived during my visit. This location also includes a breakfast which was very good.

    5
    « A Good 'go-to' With Free Breakfast, free airport shuttle and good rates »

    We stopped here after a late flight at the beginning of our vacation. This was wonderful for us because they had a punctual free shuttle, a great rate, we could have a good night's sleep, manager's happy hour and a free breakfast before heading out into the city. It was a very nice way to start and end our trip because the rate was just as good the night before we flew out with the same free shuttle, free breakfast and all. Very comfortable for us and we had no problems here.

    5
    « Love this SF property »

    traveling with the family is a challenge at times and this place is amazing. They are so accommodating and they go out of their way to ensure your full comfort. The morning meal is great and the bar lounge is very nice for a evening night cap. The price, value and location can not be beat. The rooms are clean and comfortable and the bedding is very nice. Thick honeycomb weave blankets that are so nice and warm. The only place we stay anytime we visit SF. The price for the value is amazing.

    5
    « Excellent »

    All rooms (that I've been in, so far...) good suites excellent. Breakfast quite good. Hotel has a van service to San Francisco Airport, although only one van is serving (and shared with two other hotels in the immediate area...) so pick-up / drop-off is only every half hour or so...

    4
    « Attractive decor but noisy »

    The room was clean, attractive and comfortable. The noise came first from Hwy. 101 (we were on the odd # side of the building), then from the fan/heating unit. Hence the noise. All the staff was friendly, and the breakfast was comparable to what we've eaten at other Best Western Hotels.

    5
    « Great stay »

    Very nice and clean hotel near airport I was very surprised on how quite it was and how clean it was. I was very surprised on the nice modern look it had very elegant and welcoming, I would reccomened to anyone

  • 5
    « #1 go to place when in town »

    Fantastic staff. Very informed and quick to provide service. I like to be able to hop on shuttle to airport catch the BART to go to downtown and tour around on my off days with having to drive into downtown and fight traffic waste time. Well situated to do business in SFO area. Great restaurants nearby.

    5
    « Great Stay & Wonderful Service »

    We have had many celebrations here at the Grosvenor Hotel. Everything was great! Thanks for making my grandfathers 100th birthday perfect! I know we will continue to have many more celebrations here. Your staff is Great!

    5
    « Great stay »

    Overall great stay, room was clean beds were comfy. Staff was helpful and welcoming. Breakfast was decent plenty of selection. I would definitely stay there again. The value for the room is definitely worth it.

    5
    « Great Place to Stay »

    The hotel is close to the airport and a free shuttle is provided, which is nice. The staff is friendly, welcoming and caring. Great place to stay! The hotel has everything you need. Plus Sees Candy is next door. Highly recommended.

    4
    « Nicely redesigned »

    You only stop at these airport hotels mostly when travelling.this is a nice one. Totally refresh , hall and bedrooms etc. You see the hotel set between 2 busy highways. Not to worry, you do not hear the trafic noise.The reception in our case was a little long,only one clerk...We complained. There is a restaurant with a classical carte.Checkout was fast. A good hotel

    5
    « Excellent overall service and price »

    My wife and I needed to make a hotel reservation at the last meeting for a conference at the South San Francisco Conference Center (SSFCC) and were pleasantly surprised to find the Best Western just down the street available and at a very low price (using senior discount) but without sacrificing quality. The complimentary breakfast in the dining area was delicious and plentiful, with comfortable and spacious seating. Pleasant staff. Would highly recommend it.

    4
    « Very good except for one thing »

    Since I stayed here a few years ago almost everything has improved. The rooms and lobby have been redone and the staff is great. If you're staying one night near the airport this is a good choice. The only problem with the hotel is that they seem to have very restrictive controls on the showers so that there is a minimum flow of water. The showers work and the temperature is fine but a little more powerful shower would show that the hotel is working for its customers and not trying to save a few cents on the water bill.

    1
    « Will not stay there again »

    No Microwaves.. Rooms were cleaned when "Do not Disturb signs were on the doors (an invasion of privacy) $8.00 a night parking fee... I'm a Diamond Select member.. No Recognition at check in.. never had this happen to me in over 40 stays of 3-5 days each at BW hotels all over the country

    4
    « My overnight stay at the Best Western »

    I needed a place to stay as I was bumped from my airline. The Hotel Pickup did not come for over 45 min. However when I got to the hotel the service was very good. My first room did not have a working TV. It was changed immediately. I had a good breakfast and made it to the airport on time.

    5
    « Affordable next to SFO. »

    Very comfortable hotel 10 minutes away from San Francisco airport. Very friendly staff, very clean, and an excellent full breakfast along with a very competitive price for this location. We did not hear any aircraft noise during our stay.

  • 3
    « Nothing special »

    Just an ok experience. We were here for a wedding reception. Nothing special here...just a regular best western hotel. The food, service, lobby, parking, bathrooms, banquet, et al, were all just ok...nothing special.

    5
    « Great Stay »

    We stayed two nights at hotel. Good service. Really good breakfast. Good location, right off freeway. Easy access to San Francisco. We went to the wharf and the SF Zoo. Perfect for staying outside of city while still enjoying the city atmosphere. Would stay here again.

    1
    « Dissatisfied Quests »

    Very disappointed in the Best Western.... Room was dirty and not prep for new arrivals Worst than a Motel 6 The best western management team needs to spend some time a Hilton property and observe how they treat their quests and the quality of their rooms.

    4
    « Older style hotel »

    We had a trip planned for the SF Zoo on monday and decided to stay here on sunday because it was closest BW. Older style hotel, 60's or 70's, but we enjoyed our stay. Restaurant food was surprisingly good.

    5
    « Late Sunday Night Check-In »

    Arriving on a Sunday night, I found there was a line to check-in. I got a bit anxious about how long it might take. Well, the young man at the desk took care of ALL of us very quickly! It was the fastest check-in I ever experienced at any hotel! There was even a "snack bag" waiting for those of us who had to leave before breakfast was served!

    5
    « Friendly, upscale hotel with many amenities »

    Beautiful hotel with its own restaurant and large, comfortable bar adjacent to its gorgeous lobby. The staff were very helpful. Our rooms were spacious and well appointed, and the bed and furniture comfortable. I liked having a good sized desktop with multiple device plugins and ergonomic armchair for working on my computer. Blackout curtains and insulation between rooms helped facilitate sleep. Free, complete American style breakfast with freshly cut fruit and many hot and cold choices, steamed rice for Asian guests, and real plates, glasses and utensils in their very accommodating restaurant. The bathroom was gleaming with marble surfaces, new fixtures and modern shower-tub.

    5
    « Never disappoints »

    Always excellent! Service, location and rooms are super!!! I have never been disappointed in over 12 years of visiting this hotel! The breakfast is so great. Lots of options on their hot buffet with a few extras that make it really enjoyable. The desk agents are ALL incredible. They are proactive in their efforts to ensure all of our needs were met! Love this hotel!!!

    3
    « Value for money South San Francisco »

    This is a good value for money hotel. Clean and tidy. Food and especially breakfast could be a lot better. Comfortable bedroom. Friendly staff. Good location for airport and South San Francisco so a lot of people spending one night prior or post a flight. Some nearby fast food restaurants. If you have a car then plenty of nicer eating places within 10 - 15 minutes.

    5
    « Comfortable Bed »

    Not only was the bed at this hotel comfortable, the room was very quiet in spite of being just off the highway, the service at the front desk and the bar and the breakfast room was excellent, and it was nice to have the additional amenities of a robe and umbrella for use. The breakfast was certainly adequate with all the typical choices of eggs, cereal, yogurt, sausage, breads, pastries, juices, and melon.

    5
    « GREAT hotel, near SFO w/parking and shuttle service! »

    My husband an I had a VERY early flight out of SFO and did not want to brave the commute traffic we decided to stay close the airport. The Best Western had a very nice Lobby which was connected to a bar and restaurant. The staff at the front desk was very helpful and made sure we had all of the information we needed about the airport shuttle service (which is a plus) and the on-site parking program (which is one of the main reasons we picked this hotel). Our room was extremely clean and current with a very comfortable bed. In the morning, we went downstairs and there was help yourself coffee station and water station, as well as to-go bags with breakfast items. The price-point was also right -- most other hotels were $200-300 a night. This room was in the $150 range, including the parking for our vehicle while we were one vacation. My husband and will definitely be staying here in the future if we have to fly out of SFO.

  • 4
    « Clean, friendly, good price »

    The best boy complaint I have is there is no restaurant on site or within walking distance. Only McDonald's. They offered free breakfast till 10:00 but nothing in the evenings. Free shuttle to the airport was great.

    1
    « Shocking customer service »

    Treatment by some employees was the worst service I've received in 20 + years. One aggressive employee and equally unpleasant assistant manager. They are both in the wrong business. I contemplated switching to another hotel on the strip and risking paying twice the vibe was so awful.

    5
    « the Best so far »

    My Husband and I stay in the bay area during the week for work. in the last 4 months we have stayed in a best western property 176 times yes we are diamond select members from this adventure and let me tell you this hotel makes it all worth it. It is right next to airport but you would not know it I have not heard one plan the walls are thick the carpet is new the rooms are clean the staff is amazing and the laundry room is very well priced even. The breakfast is very good and a lot to choose from I don't normally write reviews but I feel this one deserves a 5star rating for sure great job

    4
    « Budget Friendly, nice breakfast, very close to airport »

    We were able to get a great deal last minute on this hotel. The breakfast buffet was really good and the staff was really helpful. It is also a few miles from SFO and took us about 5 minutes to get there. I would highly recommend this hotel.

    4
    « Long wait for shuttle bus »

    Good hotel for an airport stop over . Comfortable bed and reasonably sized room for us with two large suitcases, breakfast is also included so that was nice. The only disappointment was waiting over an hour at the stop in the sun to get on the hotel shuttle bus especially after a 12 hr flight, it was even more annoying as shuttle buses for other hotels were arriving every 20 minutes. Hopefully the hotel management can improve the service ?

    4
    « good stay »

    I stay here often and always enjoy it . Id recommend it for travel or business .Its location is ideal for visiting the city or south bay and has easy access to the freeways . It also has a restaurant and bar onsite which is convenient

    5
    « Feel like home »

    My wife and I are traveling from Canada to San Francisco monthly for years. Never had to complain about rooms, excellent restaurant for dinner and always friendly staff. We like the Grosvenor very much and feel at home there.

    1
    « Wash Your Windows! »

    Drab and Dirty overall, poor location other than being near the Airport and convention I was attending. One one place to eat without having to get a cab. Windows in the guest rooms were so dirty you could barely see out of them. Staff was friendly enough but it did feel depressing overall.

    3
    « Decent Place To Stay for Overnight near SFO Airport »

    The Grosvenor is a decent place to stay if your trip is interrupted or you need a convenient overnight before a flight. The airport shuttle runs twice an hour all but the wee hours of the morning (serves several hotels that are close by) - look for the BW Grosvenor name and logo on the side of the bus that circulates. It is about 10 minutes drive from the airport. This is located in an industrial area without a ton of charm, but there is a bar/restaurant in the hotel, a McDonalds across the street, and a Costco about 2 blocks away. The wifi was good. The staff was helpful. Breakfast bar had lots of selections. This is not your dream destination but for an unplanned overnight or two, it is certainly decent.

    4
    « OUR EXPERIENCE »

    Room was a bit small but comfortable. Breakfasts were great - hot food and lots of variety. Room had plumbing problems where toilet and tub backed up into each other. Had to use another room to shower on one night. Staff was helpful.

  • 5
    « Excellent Service and Room »

    Even though this BW must have a ton of people in and out due to the nearby airport, the service and quality of the rooms was impressive. Comparing it to the last two BWs I have been in, this one far exceeds them. Don't hesitate to stay here. It is a clean, room serviced by friendly staff with a lounge and restaurant onsite. What more do you need?

    4
    « Positive Experience »

    Hotel is just minutes away from the airport. The first impression isn't great, the area isn't well lit, and the parking area is a little sketchy. Check in was easy. The room was clean and comfortable, the bed was amazing! I slept like a rock! The water pressure on the other hand, was awful. I don't know if this is a California thing or this hotel, but it was like showering under a garden hose. The TV had big delays while changing channels which is a little annoying. The restaurant was a little pricey for a quick dinner after a late flight, but there is a McDonald's across the street. $15 for a club sandwich in the lobby bar is a bit much. The free breakfast was great. Large variety of hot and cold items, coffee was good too. Check out was easy. Overall a good experience but I'd value the room rate for about 20 dollars less. I suppose that's just the area rate but a little over priced. I would recommend this hotel.

    5
    « Great hotel near airport, very comfortable and friendly staff »

    The hotel was very comfortable, good location, rooms very nice and the staff very friendly. The food in the restaurant was excellent. We had a meeting at the hotel, staff was very friendly and business room was very nice,

    4
    « Pleasant Surprise »

    Seems to me prices in the Bay Area have risen @ a ridiculous rate in the past couple years. While not budget in my view, the Best Western Plus was comparable to the Marriotts and Hiltons, Doubletrees, etc.in the SF airport area where I have stayed before for about half the price. The have an excellent shuttle service to and from the airport which was essential to me.

    3
    « Good Location and Good Price »

    The hotel was close to the airport and is a good stop on the way into San Fran. The actual building itself is older and, but the staff were very kind and helpful and the breakfast was ,hands-down, the best hotel breakfast I have ever had.

    5
    « Girls weekend »

    We love the grovesnor... all the people are so accommodating that work there.... Steph the bartender on the weekends is the best ever. Friendly courteous and takes great care of you. Food is excellent.

    4
    « Great place to rest before flight »

    After a week in Yosemite, stayed here the night before our flight home. Close to the airport. Very quiet and relaxing room. Wish there were more restaurants within walking distance. The remainder of this review is only being written to satisfy trip advisor's silly requirement for 20 characters. If I had wished to write that much in the actual review, I would have but instead I need to bore you with this diatribe.

    5
    « Excellent property and customer service. Very welcoming »

    Very relaxing. Precious one of the front desk staff was very welcoming. Sean full of energy and knowledgeable. Great property and food. The location was perfect for us. The room was very clean. I had a problem in the room. Maintenance was there in ten minutes and fixed problem. Over all I will stay there again. When we come to visit future grandbabies. Son just got married. The purpose of the trip.

    3
    « Average budget hotel but beware $$ »

    I had a one night stay and the price was sky high. The hotel is average at best with a subpar restaurant and bar. There is no food within walking distance worth mentioning. In the case of my room housekeeping had forgotten to take the previous guests recycling out and only did a cursory bathroom cleaning. If you pay less than $100 it's worth it.

    4
    « Close proximity to airport »

    I stayed at the Best Western plus in airport road for 1 night. They day was very comfortable. The check in was very easy, available free parking , complimentary internet and breakfast. Room: rooms are big with a fridge,coffee maker, no microwave though, the bathroom was clean. Complimentary breakfast: they have a vast selection of breakfast items. The reason I gave 4 stars instead of 5 is because I thought the rooms were a bit rundown. I stayed at three different hotels on my trip and anyone is bound to make comparisions. There was a note in the room which stated that hotel was recently renovated - may be the housekeeping need to do a better deep cleaning. Other than that I had a pleasent stay and would recommend

  • 5
    « Great Hotel - Resturant »

    We were very happy with our service - brilliant having restaurant on site for Breakfast and Dinner Grey's Tours will pick you up for there tours - did the Hop on Hop off tour and also night tour - well worth it Public Bus service to downtown avail out front - 1/2hr trip

    4
    « Clean room, great staff & delicious breakfast »

    From the time we checked in the staff was very helpful, the room was clean and had everything we needed like towels, soap and etc. Breakfast was a great with plenty of options for all of us. I was not happy with the bed as it was very hard and for the price they should just make all rooms come with queen beds, who has full size now??

    3
    « Best Western Plus Grosvenor »

    Our room was very small, about the size of a walk-in closet. Avoid Room 302. For the price, we expected more. Others in our group had much nicer rooms, so ours was the exception. Breakfast was very good.

    5
    « Best Hotel which I will always stay here. »

    I always stay at this hotel and when going back up to San Francisco I am bringing 6 friends with me and turning them onto this hotel, which I know they will love. The staff is GREAT and CARING which to me is #1 in my book for a hotel to have such staff. The hotel is easy to get to/from when you go to San Francisco or anywhere in San Mateo County.

    5
    « Better than I expected! »

    I booked this hotel because of the high ratings it had and it did not disappoint! The restaurant serves great food, they have a sports bar with a projector and Tv's to watch games as you drink and the room was very clean and smelled great.

    5
    « great place to stay over »

    This is our favorite place when we need to stay over a night in the city. It has a good balance of price and comfort. The breakfast area is nice and the staff is delightful. The convenient location near the airport is a bonus.

    5
    « Nice stay »

    We had a nice stay here. Room was clean and king size bed was very comfortable. Quick check out and shuttle to airport. For breakfast had a lot of variety. Staff were polite and helpful especially Bianca who checked us in for the night. Would definitely stay there again.

    5
    « Comfortable Hotel »

    We stay at this hotel on our return journey from Kauai. The main reason we stay here is that you can get a hot meal until midnight which is great when you arrive as so many other Hotels do not have such late serving times. Hotel is comfortable and has free wifi. Beds are very comfortable. Breakfast is also included which is an added bonus.

    2
    « Don't Order Room Service »

    Room service dinner promised in 25 minutes; arrived in 60 AND totally missing one order. We were told the second order would arrive in 20 minute; more like 40 and tepid. Airport-side rooms get a lot of street noise.

    5
    « Excellent local place to stay »

    Stayed here for one night after arriving in San Francisco before travelling out to Yosemite. Rooms were big and comfortable. Staff were extremely helpful and was reasonably priced. Breakfast included was an extra bonus.

  • 4
    « Clean room, convenient location »

    First hotel we had booked when arriving in San Francisco in August 2017, stayed for 2 nights. Was very surprised and impressed to learn on arrival that most hotels provide a free shuttle bus to and from the hotels, this is an excellent and much appreciated service taking the hassle out of trying to find a taxi. Hotel was clean and tidy and a convenient location to get to and from the airport to use the BART (Bay Area Rapid Transport) service. Nice breakfast choices. Would recommend. Pool and gym available, although we didn't use either.

    5
    « Great Location to SFO »

    I was offered an upgraded room when I arrived. Very nice. I had to return a rental car and catch the shuttle back to the hotel which worked very well. The 4AM shuttle to the airport was on time and also worked out very easy. I will stay at this location next time at SFO.

    4
    « Perfect Airport hotel »

    Ideal hotel close to San Francisco airport. Clean and comfortable with a decent bar and restaurant. Breakfast is standard continental fare, but cooked bacon etc is available at a supplement. Free shuttle bus runs every half-hour. Recommended.

    5
    « Clean, comfortable and quiet »

    Everything we wanted - with the bonus that it was very quiet. Clean and comfortable, no issues. Location is extremely convenient to the highway for getting to downtown SF and there was a good amount of easy parking. Would recommend if you're staying in the area.

    3
    « Friendly staff »

    Choose this hotel for price and close to airport. Nothing special. Clean. Safe. Being a first time visitor to SF, staff was very helpful with questions about the area. Gave us maps and info about tours and how to get around. If you aren't driving, very limited restaurants in walking distance of the hotel. Hotel has a restaurant and lounge, with decent food, plus a free breakfast included with room. Free airport shuttle. If you are looking for a hotel with all of the bells and whistles this would not be it. But if you just want a place to sleep, this would be okay.

    5
    « San Francisco best western »

    This hotel near the airport was a pleasant surprise. Everything one would want to be able to be comfortable waiting for flight. The room was comfortable, the breakfast was fine. The shuttle was wonderful and long term parking great.

    5
    « Best Western did it right »

    Great place to stay near the San Francisco Airport. The price was right and everything exceeded our expectations. The free Breakfast was great and the free shuttle to the airport was on time and a nice bonus. The staff was friendly and provided excellent advise and service

    4
    « As it should be »

    This hotel meet all of my expectations. Room was a nice site, clean and in good repair, and was nicely decorated. It is a few years since the last renovation, but is basically sound. Restaurant and bar are very nice with competitive prices. Shuttle service from the airport was free. I would stay here again.

    4
    « Hit the spot »

    Just an overnight stay on arrival from an international flight before another flight. Didn't have to wait long for the shuttle and the hotel was quick and efficient to check me in, the room was pleasant and the bed comfy there was free wifi. Had a quick meal at the restaurant it was pretty basic but fine for what I needed and the staff did their best to be accommodating. The morning shuttle was on no time with no problems, I would use this hotel again in the future.

    4
    « best breakfast ever »

    Room was perfect for what we needed, bedding was slightly dirty, we let the hotel staff know and they comped the parking fee. breakfast was amazing, and overall for the price it was a good stay. It was close to ATT park as well.

  • 5
    « Great stay »

    My brother, sister and I were on our way to Hawaii and had to stay one night in San Francisco on July 12. Thank goodness there was a room available. The level of service was seamless from checkin to checkout and the free breakfast was an added bonus. I'll definitely recommend this hotel to friends and colleagues.

    3
    « beware of small print ! »

    I have been a regular stayer in past few years for my layover . Unbeknown to me (last visit 6-8 mths ago) they have changed their branding BW Plus esp on the shuttle bus and i waited in vain for 1 hour or more waiting for the bus with logo i was used to. The bus stop at T3 could be chaotic depending on time of your arrival If hotel management is reading these feedback , do have more prominent logo and destination re BE Grosvenor signs on the bus as when a few buses swarmed in, it s helter skelter at the bus stand ! the buses for the Hilton n Hyatt n Holiday Inns were in greater frequency I have no complaints about the hotel or amenities per se. Closely located to the airport Better than Travel lodge next door for sure if you have to pay same prices

    5
    « Great hotel close to SFO!! »

    Great hotel, close to SFO, bar/lounge open till midnight every nite and serves food till midnight. Very comfortable rooms, great staff. we used the "park n fly" program and left my car at the hotel and took the shuttle to SFO and the shuttle was right on schedule. It does make 2 other hotel stops before hitting the airport, but still very timely. would totally stay here again!!

    4
    « Overall Stay »

    Room was fine, a few minor problems but nothing too serious to complain about. Its a perfect stay for a night maybe two. Check in and check out was fast which was appreciated and the staff was friendly!

    5
    « Quality of visit »

    everything went well and we're appreciative for the great service, we are sure to recommend this to our friends and neighbors, you should just accept this whether its 200 or less, or next time i wont do it.

    5
    « Nice hotel close to airport. Reasonable price for San Francisco. »

    Cons: - extra charge for parking (should be complimentary for hotel guests in my opinion) Pros: + clean comfortable rooms + good breakfast + friendly staff + free wifi + very close to airport and rental cars + easy access from freeway

    4
    « I would recommend »

    Location was great as I was meeting family at airport which was very convenient. I found the room clean, the full size bed very comfortable for me but not for my daughter & son-in-law who joined me and occupied second bed which was small for a couple. I had a very nice meal at the restaurant and breakfast bar was good with many choices. I would recommend this hotel.

    3
    « Great Value »

    Great staff and shuttle service; quick access to from freeway and close enough to city; clean rooms with hair dryer and ironing. I forgot to pack extra underwear, but Target is only one mile away. RECOMMENDED!!

    4
    « Good rest »

    The staffs are very helpful. Room is comfortable and clean but old looking time to renovate the room to a more modern look. Plus have coffee machine. what is missing some small packet of biscuits will be nice.

    5
    « Great Value! »

    Clean hotel and clean comfortable room. Conveniently located. Friendly staff. Convenient restaurant and bar. Easy long term parking. One of the least expensive park and sleep and fly in the area. I will use this hotel again.

  • 5
    « Perfect Night »

    Overall great place to stay after a long day of air travel. The bed was really comfortable, nice breakfast, friendly staff. They have all the details covered and I would definitely return at the same price!

    5
    « BEST PRICE AND VALUE »

    Best Value for your Money. Only 30 Minutes from San Francisco and major attractions. Best Full Hot Breakfast, Clean and Comfortable rooms. I totally recommend this Hotel for anyone who is coming to visit San Francisco.

    5
    « orders of magnitude better than most Best Westerns »

    The hotel is comfortable, has room service, a full diningroom with a great menu, on time shuttle service to SFO, and a good park and fly deal. The staff was very helpful, assisting me to get my luggage to the room. The maitre d' was very accommodating with special food requests, and the room service delivery was excellent.

    3
    « Small rooms but very close to SFO »

    We selected this hotel to be near the airport and it is very close. But it is old, with small rooms, elevator cabs, and pool. We had two rooms with double beds for our party of seven and it was cramped. Double beds really don't accommodate two persons unless they're small children. I suggest spending $15 for a cot, which we did. The staff was pleasant and helpful. Hotels at the airport are very expensive and this hotel offered the best price for us. We even looked at hotels farther away but couldn't enough savings to justify the tradeoff in the greater distance.

    2
    « Not impressed »

    I am staying one night for an early flight out of SFO. Cleanliness matters to me and I have already found three long black hairs in my bed/bathroom. I am on the 2nd floor with a walkable path outside my window and the window lock is broken. A nice maintenance man came to lock it which I appreciate, but he had to create an on-the-spot lock on top of the window because the actual lock is broken. Lastly, my bathroom faucet leaks when in use. These may not matter to all future guests, and I just wanted to share my experience. For $200 I expect more.

    3
    « Noisy »

    The Best Western plus is conveniently located near the airport. But very noisy. The window gaps a bit and it is single glass. You can here the cars on the highway clearly but also the wind. The interior is old fashioned, but the price was okay for its location near the airport. It's still a lot better than trying to sleep on a plane though

    4
    « Very Comfortable & near the airport »

    This is the second Best Western Plus hotel we used in this trip to San Francisco, a place close to the airport, very confortable bed & with breakfast included! I would recommend this hotel for it's central location! Thank you Best Western

    5
    « VERY ATTENTIVE STAFF »

    I booked this hotel after attending Outside Lands and the check in was speedy with friendly staff, the breakfast was great, the hotel was clean and tidy, I loved the Golden Elephant lounge although I didn't get to try it out the set up was beautiful and very inviting. I think the ONLY thing I would have to say about this hotel that might be nagative would be their elevator it needs to be replaced or serviced because it literally TAKES FOREVER. But the beyond friendly staff also attended to our needs by actually escorting us and allowing us to use their service elevator so we wouldn't have to wait. That was amazing!!! This hotel will definitely be getting another visit from me sometime in the future!

    4
    « Hotel is close to Airport »

    The Hotel breakfast is ok and it has free shuttle going to airport. Internet is slow and the pillow is a bit too soft for me but overall we have a good stay in the hotel. Front desk staff are very friendly and courteous.

    4
    « Decent hotel »

    Rooms were updated. Lobby was nice and staff was helpful. Nice bar area. Rooms are average size but bathroom was small. Everything was clean. Opened window for fresh air as the cooler made a lot of noise. Heard what sounded like 3 gun shots in the morning but nothing came of it so I'm not sure what that wa all about.

  • 3
    « It's at an Airport »

    It got pretty noisy after midnight, I think they changed the takeoff runway. However, it is a very busy hotel and I wasn't happy with the young man who checked me in. My room wasn't ready and he showed no compassion or understanding when I asked when it would be ready. All I wanted to know was "when" so I can figure out what to do with my family who had dropped me off. I never got an answer other than the housekeeping staff was on a break. For one night it might be okay, but I wouldn't stay there any longer.

    3
    « Updated Adequate hotel »

    We stayed at this hotel purely to catch a very early flight out of San Fran International. This property has been recently renovated though we stayed on the a floor that was not fully updated. Shuttle out at 4am was right on time. Fitness room had new equipment. Very close to airport . If you get a decent rate this airport hotel will serve you perfectly well.

    5
    « Best place to stay near airport »

    Of all lodging during our week in CA this was the best! Having a.c. was wonderful as were room darkening curtains for daytime naps. The bed and pillows were the best, we had plenty of towels, tv and all we needed worked well. Complimentary breakfast was the best with more offered than another placed we stayed. Front desk arranged a driver into the city for only $55 each way, much easier than taking rental car or AirTrain/BART. Lowes, Target, gas station and lunch at Houlihan's at another hotel were all nearby.

    4
    « Stay and Park »

    It's great to stay and park before a flight. Takes away from the stress of getting to the airport on-time and you know your car is safe in their parking area. The staff is friendly. I would stay here again.

    3
    « ok »

    I was on my business trip hotel seems OK not easy access from free way you can get puzzle some time breakfast quality can be improve hotel staff was not trendily overall hotel seems OK it is far from city and during rush hours it can take 1 hours to get to the city

    4
    « Beautiful hotel with good location »

    Beautiful hotel, beautiful room, enjoyed stay. The restaurant had good chef. A bit expensive. Parking was challenging. Location of hotel was good and took only minutes to get to airport. Only minutes from Golden Gate Bridge. Overall I would definitely stay here again.

    5
    « Exelent »

    We stayed here for one nigth before we went home from our long trip. This hotel is clean, the room was very spacius. They have a high speed internet that is verygood. The restaurant is good and the staff is very friendly. And of course they have also a swimmingpool outside that is great to relax after a long day or just to sit in the sun and enjoy.

    5
    « SliderP »

    Great hotel they have remodeled it & the beds were amazing & the rooms are updated, but there in the process of doing more to the rooms. Breakfast was great & the restaurant was very good. The rooms, lobby, entrance, & parking lots etc... were very clean.

    3
    « Quiet place to rest, awesome staff »

    The room was nice thought a second chair since there were two of us would have been better. The complementary breakfast was great. I nice quiet hotel that I would recommend. The only improvements for me would be a softer bead (Personal Preference) and the bathroom is a bit to small. Overall I was happy with my stay here.

    4
    « Great location, good price »

    If you're expecting fancy, this isn't it. They're obviously working on upgrades throughout the hotel. Breakfast was good, hot items provided, but expect to make your own oatmeal. The room was surprisingly quiet, we were on the six floor near the end of the hall and could not hear other doors, elevator, or ice machine. Elevators were extremely efficient, fitness room great for a quick workout. My only real complaint was that cleanliness could be better, esp in the bathroom. Fantastic location! I would stay here again.

  • 5
    « Best Hotel in its Class! »

    We stayed at this hotel for two nights. We wanted to stay near the airport during our final days in California. We took the shuttle to airport and then took the BART downtown. This allowed me to have fun knowing that I did not have to deal with traffic or parking. The Best Western Grosvenor blows away other hotels on price and service! We had a party of eight so we had two rooms, the person checking us in made sure that she found us rooms next to each other despite them being near capacity. The hotel was clean, the staff friendly and helpful, and they had a great breakfast. The shuttle was on time and got us to/from the airport several times. This hotel has won our business for future trips to San Francisco

    5
    « Geat Customer Service »

    Would probably give hotel 4 stars but increasing to 5 stars based on great customer service from Bianca at the front desk. I had screwed up and booked 2 rooms for the next night instead of the night I needed. The hotel was full or nearly full and Bianca was patient and pleasant and explained my options. Eventually she was able to find two rooms for us and also honored my original rate. She really worked hard for me and I really appreciate that! Hotel was comfortable and offered a great breakfast.

    5
    « Stress gone »

    Great experience. We were havinga horrible afternoon. had trouble booking online. We walked in asked for a room and your staff was so friendly and helpful I knew we were in the right place. Very restful night

    5
    « Excellent Stay »

    Me and my girlfriend came for a concert and the hotel was amazing! Clean, comfy and cozy. Would Highly recommend to anyone. Good location and great service. Breakfast was incredible too. Lot's of yummy options. 10/10

    5
    « Excellent facility »

    It was a great stay, nice room & nice comfortable beds, very close to airport, shuttle service available!!! Great breakfast!!!! Would definitely recommend to someone else. Would stay there again myself.

    4
    « Convenient and Comfortable »

    Very convenient to airport and south san fran businesses. Comfortable accommodations and friendly staff. Breakfast selection is good, hot and cold items, not just carbs! Decent value for the area...undergoing some upgrades.

    1
    « Look for another hotel, run! »

    Awful experience - breakfast was disgusting, internet did not work; cheap materials - used the wrong type of tile in bathroom almost killed myself 4 times and the floor was not wet. Not to the standards of other BW properties. Too expensive for what you get.

    5
    « Great staff value for your bucks »

    The hotel offers free breakfast and free shuttle. It was so nice, and the breakfast was not continental. it was real American breakfast. The staff were phenomenal, they were very polite. helpful and courteous. They gave good information on tours and how to get around the city.

    5
    « S.F. Best Western Grosvenor »

    An older hotel that has been updated and kept very stylish and clean. The staff is wonderful and helpful. Shuttle to airport is very convenient. Pricing is better than most of the hotels around them. Amenities are many, including free wireless -internet and free breakfast. Enjoy

    5
    « Excellent all around »

    This hotel was outstanding with the service and quality of the staff. The breakfast and room service was great. This hotel is a great place to stay and check in was a breeze. We will stay again in the future. Great place to stay.

  • 1
    « Awful room »

    The location was perfect for us and the price was great. The problems came when we got to our room. The room was dirty, prior guests opened soap stuff all over bathroom. The toilet didn't work and was clogged. The shower didn't drain. The floor was wet, the curtain had mold. The entire room smelled like wet dog.

    4
    « Updated BW »

    This is a good place if arriving late to SFO or to stay if leaving the next day from SFO. Not many restaurants to choose from in the area. Rooms are updated, hotel is old. Staff are friendly and accommodating! Breakfast could have been better: not running out of food.

    5
    « Trip to San Fran »

    Room was very clean, staff very friendly, great location, excellent location for sight seeing, near the airport if you are flying, easy freeway access, great bar open late, breakfast was wonderful, could use more parking.

    4
    « Updated hotel with reliable shuttle and great breakfast »

    Lovely lobby with a sheet waterfall. Front desk is efficient and friendly. Sean gets top marks. Breakfast choices are great. Room was recently updated. Bathroom was very clean and modern. BW can however use better quality toiletries. Wifi was SUPER FAST! One of the elevators was under maintenance making it a bit of a chore to get to my room on the 8th floor. Overall this is a property I would come back to.

    5
    « Great Hotel !! »

    This hotel was great ! Staff are nice and friendly , especially Sean who went out of his way to help us book our tours and answer any questions (: rooms are clean and beds are super comfortable ! Also the breakfast was great and there was variety of options to choose from overall my stay was excellent (:

    4
    « Very clean and convenient »

    I shopped around online before choosing this as our one-night stop before our flight out of SFO. I paid a bit more than some of the budget places, but less than some others. Really happy with my choice. I used their shuttle for the airport after dropping off our rental car, then we took it to the airport at 5:30am for our flight out. Flawless each time. The room was very clean, even with a little bag around the TV remote to demonstrate that it was cleaned. Our room was a bit aged but not terribly so. Very comfortable bed. Had a little mini fridge which was handy. I'd choose it again.

    4
    « Great service -- Sean, Bianca, Precious »

    I choose best western as my stay this time. I as expecting normal service. Due to some complication of my reservation, I have to bother the front desk a lot! Sean, Bianca and Precious are super patient and super professional, they thought about a lot of things I won't be able to think through. They took very good care of us. If everybody in Best Western are like them, I will always go with best western wherever I go.

    4
    « Stay after Giants game »

    This hotel happened to be the most inexpensive on the penisula, for the quality of hotel hwe enjoy. We are rewards members and like to book thru the hotel website. We appreciate that you actually beat the price of online services

    5
    « convenient and clean »

    Really convenient to San Francisco airport and twenty minutes to downtown San Francisco. Very clean hotel and rooms. The staff is very helpful and knowledgeable about the area. Near all the freeways to the Bay Area so there are many options for getting around.

    5
    « The only hotel I stay at while in San Francisco »

    I have stayed at many hotels in San Francisco and this hotel is the one I will always stay at because the rooms are clean, the staff are great and also free parking VS paying $40+ a night at hotels in the city. This hotel is located only miles from Downtown and close to anywhere in the San Mateo County. Easy to get to and close to SFO.

  • 5
    « Comfortable »

    Everyone is always very nice and helpful. The beds are very comfortable. Wish I could have stayed there longer. Rooms are very clean. Taking the shuttle to and from the airport works perfectly. I definitely will stay here again.

    4
    « Nice Place to Stay »

    Overall this hotel was nice to stay in. Was able to accommodate me with late check out. Food was good. Will stay next time Im travel to the Airport or San Francisco. Parking lot full however lucked out got a parking space without having to park illegally.

    3
    « Satisfactory Stay »

    Great breakfast, adequate room, plus $8 parking fee. McDonald directly across the street is very convenient. Easy 101 freeway access and on site restaurant in case you get hungry in your room. There's a pool, but I didn't use it.

    5
    « comfort and service »

    needed a change in the room ....too close to elevator...and was changed immediately....excellent restaurant food.....morning breakfast needed to be kept filled up....lots of people at breakfast and the food and plates were not filled quickly

    3
    « Very noisy »

    Besides the noise from the freeway that was quite impressive even on the 7th floor (no obvious soundproofing from the windows) and the noisy air conditionning,the "rest" of my evaluation would have been very good.But believe me the noise level made it difficult to have a reasonnable rest at night.

    4
    « One night stay between filghts »

    What we liked Great location near airport Free WiFi and parking lot Friendly and helpful staff Good breakfast Clean, quiet and comfortable room What we did not like During our stay one elevator was out of order and it took some time to catch one as we had a room on 8 floor

    5
    « Excellent experience. »

    I have been staying at the Best Western Grosvenor for over 20 years, whenever I fly out of SFO, and during that time there have been many improvements to both the rooms and the overall property, all of which has made my experience there that much better. I always recommend the Grosvenor to my friends when they travel.

    5
    « excellant »

    arrived here to a warm welcome back from staff on front desk,we love staying here on our first and last nights on our twice yearly trips to the states,every member of staff make our visits truly memorable,would highly recommend,we will be back in september

    5
    « Huge room »

    We booked the King room & it was huge with two king beds, large tv, Coffee maker & views of the airport & highway. The beds was so comfortable, it was difficult to get motivated ! Breakfast was included which was good, lots of choice to suit everyone. This hotel has a great bar with plenty of tables & large screen showing sports which gets busy at happy hour so grab a seat at the bar, the people are so friendly. We would stay here again as the prices aren't as high as uptown and you have complimentary shuttle to the airport where you can catch the Bart train which takes you too San Fransisco, a short walk to ( fisherman's Wharf ) & attractions. Pier 33 for the Alcatraz trip & pier 39 for restaurants & bars, We ate at Pier Market Restaurant & loved the giant seafood cocktail. A must is the sea-lions on the decks, They are amazing. Enjoy !

    5
    « Great Location »

    Perfect place to stop if you have an early flight out or late flight in to San Francisco International (SFO). Normally prefer to avoid hotel restaurants but since we had dropped off our rental car, used the in house restaurant and were very happy with service and quality of food. Great shuttle service to airport.

  • 3
    « Disappointed »

    We have been staying at the Inn At Oyster Pt. the last few years and was sad to see it close. We have never been disappointed with Best Western so decided to give this hotel a try, booked two stays. We arrived on May 27th before taking a cruise and paid to leave our car for 10 days. First of all they put us in a Handicapped room instead of a queen suite because we arrived at 11:30 and our room was not available. I used a cane so I wasn't upset, we just needed a room after a long drive. Problem was the shower in the handicapped room was broken and my husband had to come in and hold the handle while I shampooed my hair. Our second problem was there were 3 events at the hotel on the 27th and there was little or no parking. We had reservations at a local Italian restaurant and had to cancel because we felt if we left we would have no where to park our car when we returned. errrrr.... The positives were that the bed was very comfortable and the breakfast was fine. The property is tired and the having the second elevator inoperable was a real inconvenience with so many people in the hotel. We have 3 upcoming trips to the area but will be looking elsewhere for somewhere to stay.....

    5
    « Very good location, helpful staff, comfortable bed! »

    This hotel is a must stay, the location is very good near the airport and minutes drive to attractions in San Francisco. Parking available and airport shuttle. Staff are very friendly. Breakfast are awesome! Kids love their cereals, waffle, and fruits, I would recommend for family traveling with kids! Clean room and comfortable bed, a traveler's need. Fridge and microwave in the room. I'm glad I stayed here!

    5
    « My togo hotel for sanfrancisco! constant traveler »

    Everything is perfect with this hotel. 2nd stay and we got upgraded to a suite for free. Cheapest parking package so perfect for cruisers. Amazing breakfast selection and comfortable beds. Kind staff. I stay here atleast twice a year. Perfect hotel for all of your needs. Free shuttle / pick up from SFO airport. Great budget hotel yet so fancy looking.

    4
    « Great location »

    The rooms are well accommodated and great location, however only one elevator was working during our stay. We were on the second floor so we were able to take the stairs but when arriving/leaving with our luggage it was a struggle.

    4
    « There Is Good News and..................... »

    Staff is friendly Rooms are very clean, price is affordable Free breakfast very good!!! That said it is noisey!! Right at the airport of course there is plane noise all night and traffic noise and noise carries in from hallway! Voices, door slams etc I drove 250 mi to get there so I was tired! So it is not that I wasnot sleepy!! Also they have weddings and graduation parties going on! Until those are over by late night parking is very hard to find!!! I know lucky that they don't charge extra BUT Maybe there should be an area just for guests of the HOTEL? Yes !!it says "Hotel Parking Only" but 200 people at a wedding and graduation are at that moment Guests of the Hotel!!

    5
    « Speedy way to travel »

    Great rooms, close to airport, nice breakfast, and friendly staff. I have used Best Western several times in the past on trips out of SF. due to leaving car on premises while traveling which make it convenient.

    5
    « My Favorite in San Fran »

    I stayed at this hotel again and it is awesome. I can see why they have so many awards. Great service, great prices, friendly employees. I didn't have any problems, but if I did I know they would resolve the issue immediately. I will return to this hotel on my next visit and it will probably be my only hotel to stay in from now on, in SF.

    3
    « Convenient to Airport »

    Accomodation was basic but clean bedding and bathroom. Curtains did not cover the window which meant light came in through the night. Food ordered to the room was disappointing in terms of quality and value for price. The lady bringing the food up to our room was somewhat derogatory toward us when I asked how to pay for dinner cash or card stated "your rich Americans you can pay it any way" (Funny thing when we're from Australia!!). Some people should not be involved in customer service roles and pretty rude attitude! Front of house was nice though with friendly staff on arrival and checkout. Sean was particularly nice and helpful arranging a taxi and providing excellent tips on what to do in San Francisco, it is obvious why he is the employee of the quarter.

    4
    « Will Book Again »

    Friendly accommodating staff. Quiet and clean comfy room on the top floor. Great breakfast! I would have like my room a few degrees cooler and a little more water pressure in the shower. But it would not keep me from coming back. It's a great value.

    3
    « Best Western Plus Grosvenor Airport Hotel, South San Francisco, CALIFORNIA »

    Hoping that the next time I visit San Francisco, that I have a better experience. The price of my stay was average, I expected the price to be cheaper. The continental breakfast was great. Front Desk employees may need some form of training.

  • 4
    « Convenient Hotel near SFO »

    Cheap hotels in the Bay area hard to come by these days. There are many in the 130-160 price range. This hotel falls within this range. This hotel is conveniently located near Costco (for gas if you are a member), the rent a car center, and freeway entrances. Across the street is a McDonald's and a half block away is an ihop. It looks like it was renovated recently and continues to renovate, witness one of the elevators out of service for just that reason. Although one elevator is out of service at this time, guests can also use the service elevator. The lobby is small but neat and clean. The staff is friendly. There is a fairly big restaurant off of the lobby, but I didn't have a chance to look at the menu. A free continental breakfast is offered in the morning. The room is newly renovated and is very clean. We had a 1 queen bed and the room was big! The bathroom again was clean, there was no mold in the shower area. There is a reasonable $8.00/nt charge to park a car. I could be challenging finding a parking stall at night. All in all it is a hotel I would stay at again based on it's location and conditions of the room!

    2
    « Wonderful staff but, noisy and needs renovation »

    Staff were extremely helpful, and tried hard to make my stay pleasant. But: A lot of airport noise here. The windows are single-pane thickness, not sealed double-pane which you normally find near airports. I had to use earplugs. The decor and furnishings look as if they haven't changed significantly since the 1970s. One of the elevators was being "upgraded" during my visit (was out of service) and the other looked as if it needed attention; numerous chips and scuffs in the old wood paneling inside. My room had a refrigerator, but an empty space where a microwave should have been. The coffee maker could only be switched off by unplugging it. The mattress was uneven and its pillow top had been flattened by long-term use. It should have been replaced. Breakfast was quite good: scrambled eggs, sausages, bagels, oatmeal, and rice to please the numerous Chinese visitors. Parking lot was crowded; no spaces at all on the Saturday night, when a wedding anniversary party was in progress. The management waived my $8 per night parking fee. Internet was free but was unusably slow on a couple of nights; seemed overloaded. Shuttle bus to the airport also stops at other hotels on the way, so, allow extra time for the journey.

    5
    « Extremely nice hotel »

    The breakfast was one of the best buffets I had ever had. The hotel is older, but remodeled with USB ports available. The beds were hard. Air conditioning worked great. Blackout curtains to stop morning light, but couldn't get them completely closed, so it let in a line of bright light in the morning.

    4
    « Stay in San Francisco »

    Friendly staff. Convenient location, easy to find. Lounge area very comfortable with friendly service. Front desk personnel was helpful and very friendly. Would stay here again. Fairly quiet. Wish I could have watched Giants baseball on my room TV.

    5
    « The Best EVER »

    We love this hotel .New renovations in process, just beautiful! Breakfast wonderful and delicious! Very close to the city, easy to drive anywhere from this location. Great staff. The best management. Manager is awesome! They do everything right.

    3
    « Confusing »

    The hotel was clean and comfortable. Not great but certainly not bad. The hotel restaurant The Brass Elephant" is very confusing. We read on line and were told by the hotel front desk that it was "upscale". Several websites described it as "fine dining". Not sure where the authors of these narratives have been dining but there is no way anyone could describe the Brass Elephant as "Fine Dining". Which is good! It would be entirely out of place. Also, the prices were not that of "fine dining". Don't get me wrong, it was ok. Pretty good in fact. $15 a plate, fairly mundane menu. We spent the previous night at The Top Of The Mark on Knob Hill. That is fine dining with a price to match. Actually the Brass Elephant is what you should expect for this hotel. Plenty of parking. Bed was acceptable but not terrific. Everything in the room worked.

    5
    « Excellent place to park and Fly »

    Got in Late on a Monday night and had to leave super early the next day - shuttles start at 4AM - not only were they prompt, but because the breakfast buffet wasn't open yet, I was able to take advantage of their Grab N Go bag breakfast - granola bar, juice, Danish and apple - Hot coffee was also there, but I don't drink it. Friendly staff, super clean and comfy room - when I returned - I booked again when I got back because the thought of driving another 2 hours home was just too much!

    2
    « Highly Disappointed »

    My husband and I frequently stay at Best Western properties and were very disappointed by our one night in this hotel. We usually book a king suite room, we expect a little more and are willing to pay for it. Although this room seemed to be recently renovated, the little details were lacking. Our first problem was with the WIFI, after spending 15 days aboard a cruise we were really looking forward to catching up with family and friends. The WIFI was not working in our room, when I called the front desk they were not helpful at all only suggesting that I reboot my phone and then call their technical support myself. When I called technical support they informed me the router beneath our room was not functioning correctly and they would notify the hotel, that I should expect to hear from the front desk. Not only did I not hear from the front desk all night, the WIFI never did work. My second complaint is significant, the most important thing to us while traveling is the comfort of the bed. For brand new beds these were the worst we have ever not slept in. They were very hard and the pillows were nothing but over puffy, coming off a cruise ship that says a lot because we both would rather have been back in that small bed. The last major problem we encountered was the window in the bedroom area of the suit, it would not close completely. These windows were already thin and we could hear a significant amount of traffic noise up on the 9th floor, but with a window in the sleeping area not completely closing it was worse. I would not stay here again, and I would not recommend it to others. The only positive part of our stay was there was a shuttle to the airport that was easy to catch in the morning.

    3
    « Ok - Room »

    Rooms and internet were fine - the breakfast left something to be desired. The eggs were cold and the watermelon had no flavor. Coffee was dark - but ok - wish there was some oatmeal - my favorite breakfast

    5
    « Will keep returning! »

    Great friendly staff,clean room,quiet place even though its close to airport,love the shuttle.I have been here twice and will continue to return, good prices and I love how they have the grab bags for you to take : )

  • 3
    « Good location »

    Good location, close to airport and convenient for car or train to other sites in the greater San Francisco area or to the city. Overall quality of hotel and room are good. The hotel has a decent restaurant if you wish to eat in and get settled quickly.

    4
    « close to San Francisco »

    Room is basic and view (9th floor) is good but hotel is old. Service could be better. Had to walk up 2 flights of stairs because there was no "no outlet" sign." Sign in lobby promoted benefits but it was an old promo, not in effect currently.

    3
    « Convenient upon late arrival at airport »

    Shuttle service took 30 minutes to wait. But the driver was friendly. No wifi for 2 hours after check in at 11pm. One of the bed sheets had a stain mark and some hairs on it. Morning breakfast was good and full of choices. Overall, not a bad experience for late night arrival at the airport. But certain things did not meet my expectation, as I pointed out above.

    5
    « Great stay! »

    We thoroughly enjoyed our stay at this location. The staff was very friendly and helpful, the rooms clean and the beds very comfortable. It is close to the airport and the car rental return. The shuttle makes it easy to get to and from the airport. Breakfast is downstairs in the Brass Elephant Restaurant. It has a very nice selection of breakfast foods as well as good coffee. Only one elevator was working at the time, and it just meant you had a bit of a wait when so many people were checking in and checking out. They were getting the other elevator refurbished and ready for use. We would definitely stay here again.

    3
    « Used to be better »

    I have stayed here many times for pleasure or business. I feel the service has gone down hill. I had issues registering the room over the phone and when I get there it's not what I ordered. Nice and comfortable beds and I like their breakfast buffet.

    5
    « would definitely return to this location »

    Great staff...clean comfy rooms...great breakfast selection with a LA care items for those that like omlettes.. Easy of/on access to freeway. Extremely close to SFO All staff was VERY courteous and helpful.

    3
    « Disappointing »

    We stayed at this property on Sunday, April 23rd so as to be near the airport, and the early morning (free) shuttle worked out well. However, we found this to be a rather noisy BW, even though it's a Plus. The HVAC was noisy and did a poor job keeping our room to temp, and we heard the fridge cycling on and off thruout the night. Hope the property improvements and rebranding will iron out these issues, as the proximity to airport is very good.

    5
    « Great hotel »

    We traveled to San Francisco for a show downtown but wanted to avoid actually staying IN downtown and having to maneuver around. There are a number of good hotels near the airport and my family has always liked Best Western. While a little more expensive than what we had wanted to pay, it ended up being worth the price because we could park our car securely, have a free breakfast, and and maintain a desired distance from the city. It's obviously an older hotel, but it's been heavily renovated and our room had new carpet and decor. The bathroom looked a little aged but was still clean and well-lit. The only real obvious sign of age was the elevator, and it just felt rustic. The hotel also offers shuttle service to the airport for BART access every half hour. We ended up not using this because it turned out BART would cost a lot more than we'd planned, but I was glad the service was offered because it meant we wouldn't have to drive anywhere and deal with finding a parking spot and leaving the car. We used Lyft to get back and forth to downtown and it ended up being a smooth trip because, despite the distance, the hotel is located in a way that it's just a straight shot up the highway. They offer a complimentary hot breakfast and also have an on-site restaurant. Being so close to the airport, there IS quite a bit of noise from planes taking off, but we live near a railroad crossing at home so we're used to the sounds of large vehicles and it wasn't really noticeable. Rooms facing away from the airport might be quieter. The fire alarm also went off briefly while we were there in the morning, but it was only for a few seconds and nobody called for an evacuation. The only real issue was that the firefighters shut down the elevator which meant we had to take the stairs back and forth from the 8th floor, but I wouldn't say that really sullied our experience. If we're ever in the city again, I'd certainly stay here.

    4
    « Good hotel near airport »

    good customer service and place to stay near the airport if you have an early flight. about 20-30 minute drive to downtown which wasn't too bad. Location was quiet and breakfast was really good. Enjoyed my stay

    5
    « Great value hotel! »

    Easy parking, easy check-in/out, friendly staff, clean spacious room. To Go breakfast available for guests that can't make hotel buffet breakfast. Costco gas station down the street. One of my fav places to stay when away from home!

  • 5
    « The BEST Western is the Grosvenor! »

    The Grosvenor never disappoints-- always friendly and clean, spacious rooms and good breakfast ---also very close to the airport. Great in room internet and super towels. I dhould stay here more often, it is convenient and clean.

    5
    « Great Park and Fly Hotel »

    We use BW Grosvenor when we travel over seas, and found it to very convenient. Park for 10 days, 10 dollars a day after which is good in SFO area. Breakfast good, or bag snack to go if early departure. Shuttle to and from hotel. You may have to wait a bit, some times .Easy check in and out. Always GOOD

    3
    « Hotel »

    the server in the restaurant for dinner was so unassuming. Just hurry, hurry you in/out as quickly as possible. Absolutely zero -0- personality. Kids running everywhere, breakfast was a nightmare, with kids running everywhere.

    5
    « Reliable Jumping off Point »

    I stay here every time I have an early flight out of SFO. It is a reliable, clean, convenient, service-oriented hotel that never lets me, my business colleagues or family down. They have a reliable shuttle to the airport that starts at 4 AM; breakfast starts of 6ish, but early shuttle guests get a free carry on breakfast bag. The place is also very quiet, and there is a passable full-service restaurant and nice bar in the lobby. Also great internet access and convenient parking (paid).

    3
    « Got the job done. »

    Stayed here for one night since we had an early morning flight out of SFO. Hotel is dated. No restaurants or shopping close by. Ate at the hotel restaurant - dinner was ok. The staff were really pleasant and friendly. For a few hours this is a good enough hotel, close to the airport.

    5
    « No Stress »

    No worries if you want to get to the airport on time. Shuttle is free and on time to take you to the airport and later pick you up on your return flight. Leaving your vehicle at the hotel for an extended period is great. So, if you don't want the stress of driving to the airport and hoping you are there on time than spending the night at the hotel and leaving your vehicle is a plus. I like to pick a nice place in town for dinner while I'm there that one night.

    5
    « Worth the Money »

    The staff were friendly and helpful. The location is easy to get to: close to the freeway and to the Airport. The breakfast options are amazing! They had a different meat each day (corn beef hash, sausages, sausage patties, etc.). They also had rice, pastries, waffle station and fresh fruits. We also ate in the restaurant and my spouse is still raving about the steak. The rooms were clean and roomy.

    5
    « Excellent value »

    Great staff, excellent rooms, great breakfast, being excellent value for your money. Location is also good, very close to airport but without noise from planes. Easy access to/from highways. Will definitely stay there everytime I return to SFO.

    3
    « A Mixed Bag »

    We stayed one night. Remodeling underway, looks good. Staff were excellent. A lot of ambient noise. Thermostat difficult to figure out. Very small bathroom. My wife did not like the mattress. Shuttle only every half hour.

    5
    « Great Hotel »

    This is one good hotel. Close to airport and very clean and great breakfast. The shuttle to airport & bart which enabled us to get into San Fran easily made the trip. I'd rather stay at the Best Western Grosvenor than a hotel in the city anyday.

  • 4
    « Convenient airport sleeping »

    The hotel is a very basic overnight stop, but with superb access to the SFO rental car return location. There also is an airport shuttle that makes an early trip to the airport for a morning flight quite convenient. Have stayed there many times, and most recent stop-over showed that they have upgraded the place and keep it in clean and decent shape.

    4
    « Close to SFO »

    Hotel has been redone and rooms are much improved. This is a convienient stay for an early morning flight from SFO. Full breakfast buffet, rooms are full of plugs for electronics, comfy bed, and shuttle to airport every 30 mins.

    5
    « Vacation »

    This hotel provided excellent hotel restaurant, had a washer and dryer for us to use, and free hotel shuttle to and from the airport. We stayed at the Best Western Tuscan for four days and decided to stay closer to the airport since we had a very early flight. It gave us the opportunity to rest before going home.

    5
    « OLDER HOTEL WITH A FACELIFT »

    On occasion I take early morning flights, which causes me to stay at hotels near the SFO airport. This one is about a Mile away. I have stayed at the holiday inn, la Quinta and here. This is by far the best choice. Friendly check in staff, John and Peter, in my case. Clean spacious and updated rooms, at a very reasonable price. That's what the Hotel business is all about.

    4
    « Good »

    Great hotel to stay. The tub didn't drain well in room 624. That was the only down side to out stay. Other than that everything was great. Me and my lovely wife enjoyed the breakfast and how nice the dining room was. Thank you!

    4
    « Nice hotel and good location »

    The hotel is very nice and clean. Our room was cleaned daily during our 4 nights stay. The breakfast was decent and they do offer steamed rice too! The location is very good as well to go to SF downtown. We would stay here again when come back to SF.

    5
    « Convenient and comfortable »

    Handy for an overnight near the airport, reasonably priced. Spacious room. Comfortable bed (Best Western beds always seem to be very comfortable.) Good Wifi. Above average breakfast -- lots of selection. Welcoming, friendly, helpful staff. Free shuttle to/from airport, makes it easy when you fly in and just want to get to the hotel and relax.

    4
    « Great hotel for a night before a flight »

    This hotel is very convenient for SFO and has a park and fly package at a reasonable price. The breakfast in the morning is a good way to start before a flight. The room was comfortable and clean. We'd stay here again.

    5
    « Great Meeting »

    Thank you to the service team for making our meeting so comfortable. The hotel is easy to find and convenient for people who had to fly into the city. The property is also self contained with all the amenities we needed. There was no reason to leave the building and we could focus on why we were there.

    2
    « Keeping looking... »

    This hotel smells like a sewer in the lobby and in the room(s). No response was given from the staff as to the cause if the foul stench. We were also put in a room with a whopping 10" of space between the bed and the wall. Bad for all but proximity to the airport car returns.

  • 3
    « Average hotel close to SFO airport »

    Visited this hotel during a family trip to San Fran with my 2 children. Hotel is good enough to sleep and have free breakfast before spending all day outside. Not a bad drive from main attractions vs. downtown hotels that are very expensive.

    4
    « Better than average Best Western - Renovated but still a bit worn »

    This hotel is a bit worn on wood floors and elevators but the other decor is tasteful and in pretty good condition. I particularly liked the stained glass in the lobby and restaurant - but I'm a glass junky :-). The rooms are large and clean with nice touches - mini fridge, comfortable reading chair, lots of space to set suitcases, and desk and chair. The WiFi is easy to access and decently fast (not counting large downloads). You get a bit of noise from outside but not too bad. No bottled water in the room but available if you ask for it at the desk. The staff was very nice and helpful. A real bargain in SF. I will definitely stay there again if I need an airport hotel at SFO.

    5
    « Best Hotel in San Francisco Area »

    This hotel to me is the best hotel. Close to San Francisco, the staff are great and the rooms are clean. Parking are great prices Vs what you would pay if you were in San Francisco. I recommend this hotel to friends all the time.

    3
    « Convenient for Airport, could do with an update! »

    Stayed here for one night when arriving late into SF. It's fine as airport hotels go, shuttle takes you direct to the Hotel (takes around 10 minutes) although beware we had to wait for a long time for the shuttle (we may have just missed one but took 20-30 mins for one to arrive). Rooms are big with two double beds in each. Feels quite dated and breakfast was all very much self serve, no healthy options (all sugar laden).

    1
    « Dated and Depressing! »

    I travel a lot for work and this has to be the very worst hotel I've stayed in, ever!! They charged to park in the parking lot, really!!?? The decor was so dated I felt I stepped back to the 80's and not in a hip retro way. it was so depressing and drab I couldn't wait to leave!

    4
    « Good to Stay Near Airport »

    This was our last place to stay on our way back from a family event in both San Franscisco and Gilroy . We checked in after a day of sight seeing and had an early flight for the east. Everything was on schedule and found the staff was busy but helpful. The restaurant food was ok , would not order anything Italian there. My husband did and was up most of the night with stomach discomfort. The rooms were spacious and clean . The bed was very comfortable .The shuttle for an early flight on time! Would recommend end for those who are flying output of. This great city.

    3
    « Very close to SFO »

    If you want to stay near the airport to easily catch an early flight this is a great jumping off point. it is clean and comfortable. there is a cute bar on site. The bed was comfortable. The room was quiet and had everything we needed.

    4
    « great choice for overnight before a flight »

    nice, large hotel; close to airport, convenient for rental car return or hotel shuttle to airport: very good breakfast with lots of variety and choices; variety of small multicultural restaurants close by but most best reached by car

    4
    « Excellent, overnighter »

    Stayed one night after LHR to SFO flight. Near the airport and easy to find. Check in excellent, friendly staff. Room was clean, amenities as expected with a BW Plus Hotel. Nice and quiet for a good nights' sleep. Parking easy and free. Bar OK, but wasn't easy getting served.

    4
    « Nice Hotel »

    Great Location!!. Close to airport. Price for a one night sleep over was reasonable and that also included 10 days free parking with shuttle service to and from airport. Worked very well with my schedule. I would gladly recommend this hotel to family and friends.

  • 5
    « Best place near the San Francisco Airport »

    Room space is expansive and clean. Transportation to the airport every 30 minutes starting at 4 AM and a grab bag lunch to go was a nice surprise also. An apple, carton of OJ, sweet roll and a power bar, no cost! Pleasant staff and check in took 2 minutes or less. Breakfast is scrumptious and balanced. Dining in the evening has a small, but good menu at a good value. Did I mention free newspapers for the early risers and free ice water and coffee plus their earn a free night program? I've stayed here many times over the years and it only gets better as time passes. My congratulations to the management and I highly recommend,

    5
    « Excellent Choice »

    Great location - only minutes from the airport. Convenient location for public transportation and downtown San Francisco. Hotel staff was very helpful with directions to assist new visitor to the area. I had a room with two queen beds which was very clean and comfortable.

    4
    « Great for a 1 night stay before an early flight »

    We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a very efficient service! Our room was ample large enough for 2 one night stays because we didn't need lots of storage space or hangers. It did have coffee and tea and an iron and board, but no in-room safe.. There is free Wi-Fi in the hotel. On our first visit only one elevator was working, apparently the other had been broken for some time. This caused problems with accessing other floors and queues at busy times. On our second visit, the problem had been fixed which made checking in and out much easier. The complementary buffet breakfast was OK with a reasonable selection of breakfast items available, but the dining area got crowded at busy times. On our first visit we ate in the bar as we arrived late. Stephanie who served us was very helpful with menu choices. On our second visit we ate in the bar again since it was easier to organise. Stephanie who again served us was very good - she remembered us from 5 days previously. We had the salmon and the jambalaya pasta, both of which were very tasty but not too filling. The hotel offers happy hour in the bar from 4 - 6pm which is good value: beer $4, wine $5, well drinks $6 with complementary nibbles.

    3
    « Some good, some not so good »

    This is a property that has a lot going for it, but falls short in some important areas. The location is very good- less than 10 minutes from the airport even in rush hour. The hotel shuttle is efficient and timely. The desk staff is friendly and accommodating. Breakfast is included in the relatively reasonable room price, and the food is a little better than the typical hotel freebie in terms of taste and quality. The rooms are spacious and nicely appointed with pretty much everything you need. Now the not-so-good part. The road noise is quite annoying, in part because the in-wall HVAC units are essentially open conduits to sound. Those HVAC units themselves are excessively loud (at least mine was). I had to turn it off for the night to get any sleep. Walls are fairly thin between the rooms. My neighbor left his TV on all night and I could hear it clearly. Bottom line- this is an OK stop to spend a brief night prior to catching an early morning plane.

    5
    « Great airport hotel »

    Great airport hotel with shuttle bus every 30 mins. Friendly staff and we were given a fruit basket as a welcome for our honeymoon! It made all the difference for our first night in America :) We used the little fitness suite and enjoyed the massive breakfast! The on-site restaurant had tasty food & friendly staff. A little expensive, though ($60 for two drinks & two main courses).

    5
    « Great Airport Hotel »

    Have stayed here twice now for early AM flights. The rooms are very spacious and have all the amenities you need. The restaurant and bar have a good selection of food and drinks. The free breakfast in the morning is the best I've ever had at a BW hotel. The shuttle to airport is very fast.

    5
    « Excellent choice »

    Very nice hotel for the price and very clean and safe. I checked other hotel for our company event but selected BW because of location, cleanliness and pricing. They have a terrific staff ready to help you. I felt safe arriving at night at this hotel due to its location. I will recommend this hotel to others.

    4
    « Fast, efficient, no-nonsense hotel »

    Except it was a little costly, the hotel was nothing short of an efficient, clean, comfortable hotel. If you need to catch an early flight, this is a great place to stay. Airport shuttle comes regularly (free but tips expected), front desk service is fast, room is large enough and comfortable.

    5
    « another great stay »

    I said in my june review we would be back in October,well we have just enjoyed another great stay here,thanks to everyone for making our two nights so comfortable and enjoyable,we will be back next year

    3
    « Decent place for short stay but a bit far from Downtown »

    The hotel is near the airport but about an hour's drive to downtown. The breakfast was the standard continental fare and decent enough. The two elevators were a bit small small and busy at times stopping at too many floors. Other than that a decent value for the money.

  • 4
    « wonderful stay at a nice clean hotel »

    My partner and I rode on a motorcycle and it was cool and rainy. We were allowed early check in. We got an upgraded room by being in their rewards program The hotel was all newly remodeled, very clean, nice breakfast

    5
    « Clean, comfortable, convenient, and friendly »

    So much more than I expected. We just wanted somewhere to stay after our flight into SFO. The breakfast was great and the room comfy. Convenient location too. Our waiter at dinner was a real comedian and very helpful. The beds were very comfortable and fresh.

    5
    « Overnight stop »

    We stayed at the Best Western for one night after arriving at San Francisco airport and prior to flying to Seattle the next morning. The Hotel is very near to the airport and a shuttle bus is available for convenience. We were greeted warmly at reception and check in was very efficient. Our room was large and well appointed with a very comfy bed - important after a long flight. We had a drink at the bar before retiring and again all the staff were very welcoming. After a great nights sleep we took advantage of the breakfast on offer as part of our booking which was perfectly adequate and plentiful, and used the hotel shuttle to travel back to the airport. A great option for an overnight stop.

    3
    « Have stayed in better hotels »

    For location to the airport you cannot fault this hotel, and there was a note left in the room explaining the improvements that they had made. But the hotel needs a it of a face lift. For a hotel with 9 floors and one out of the two elevators working it was an age waiting for it to arrive. Breakfast was good, and there was plenty of choice. The room we had (3rd floor) was on the front and the traffic noise from the road was quite loud. Bed was very comfortable, but on our last day there were no glasses left in our room by housekeeping. For the price paid it was an expensive hotel for the level of room paid for. San Francisco is expensive for hotels. but would not be staying here again if I visit SF again. I have stayed in a number of Best Western hotels all over the world and have to say this is probably one of the worst I have been to.

    4
    « Excellent BW Service »

    After an 18 hour transit from Europe, we JUST missed our connection at SFO to our home (Boise). We had stayed at the Grosvenor in January 2016 on our way out of the Bay Area (and I am a BW Rewards member), so I called to see if we could get a room for the night. Mary at the front desk got my BW member # since I didn't have it, and upgraded our room. Our waiter in the restaurant also provided great service. So thanks to the Grosvenor staff for making a not-good travel experience into something a lot better.

    5
    « A great hotel right near the San Fran airport! »

    The location of this airport can't be beat for air travelers. You can see the airport from them hotel window! They have complimentary airport transfers every 1/2 hour which worked perfect for us. The place is clean and well kept up. The have a restaurant they serve lunch and dinner in and it also has a bar. This is the same place they serve their complimentary breakfast, which was very good! We stayed here 2 nights and would stay here again if in the area.

    5
    « Very Comfortable Hotel »

    We stayed in this hotel for one night between flights. The room was very comfortable and had all the amenities you expect from a good quality hotel. A real plus for this hotel was that you could get a meal in the bar late at night. We arrived at the hotel at 9.30 and ordered our dinner at 10.00 pm. We have found in other hotels in the vicinity of the airport do not normally have the option of eating so late. The meal was excellent and the server was very friendly and helpful. The meal arrived very quickly which was just what we needed after a long flight. Breakfast was also included in the cost of the stay which was a bonus. Breakfast was good with good choices. Wifi was free. I definitely recommend this hotel and will stay here again.

    5
    « Five stars for being airport accessible, quiet and clean, with efficient staff. Outdoor Parking. E »

    Stay here if you have a red-eye or early flight. It is a few miles from the airport and reception can handle early departures and late arrivals. I will stay again when I have an early flight. Rooms are clean and quiet. But book early - I was in town during a major tech conference and was lucky to have a room.

    5
    « Front desk very efficient, morning shuttle to SFO very efficient also. »

    Front desk very efficient, morning shuttle to SFO very efficient also. We will definitely use this hotel again when we need to fly out of SFO and park our car. Coffee was available at 5:00 am when we had to leave, which was very nice.

    4
    « Reliable Comfort »

    I chose this hotel because of the proximity to SFO and the fact that there was a shuttle service provided . This was not my first time to stay at a Best Western , I have always been able to rely on the comfortable bed and the great pillows offered . Everything else is just window dressing as far as I am concerned .

  • 5
    « decent hotel »

    hotel was nice clean near to airport. room was spacious bathrooms clean . dinning area big spacious. breakfast was good though could have more variety. only thing the staff can be more polite and courteous especially during the breakfast time. they were not very helpful . looked like they were in a hurry and rush. well if you have patience and not too bothered about the staff then you can enjoy your stay and enjoy the breakfast.

    5
    « Great place to stay when travelling »

    Hotel offers overnite parking while you are away flying out of town, recent renovations have vastly improved the facility. Best breakfast in any BW+ in the area. Airport shuttle available 20 hrs a day.

    5
    « Pleasant stay »

    Spent two nights in San Francisco prior to our cruise. Facility was everything we needed. Front desk staff assisted us with getting a limo into the city. Restaurant food was delicious and service was great.

    5
    « cannot fault »

    excellent location , very friendly staff, and a free shuttle to the airport, cannot complain about anything at this hotel would stay again and highly recommend it, the price excellent for the city it is in

    3
    « A Bargain for SF Travel »

    We were planning a trip to visit friends and family in the SF area, but waited too long to book a hotel and discovered that our usual places were all full. After an extensive online search, we decided to try the Best Western on Bayshore. For anyone not familiar with San Francisco, Bayshore Blvd. is the surface street adjacent to the SF airport that is populated mostly by hotels and office buildings. Perhaps as a result, our hotel appeared to be largely occupied by international travelers who were in transit somewhere. We felt fortunate to have a room on the 7th floor as only one of the elevators seemed to be working (we passed lots of people on lower floors who were unable to get on our full elevator). Our room was very clean and quiet, except for the airport shuttle bus that insisted on honking its horn on one early morning. The hotel offers a full complimentary breakfast, complete with eggs, sausage, potatoes, waffles, cereal, fresh fruit, donuts, bagels and toast - far more than the usual Best Western fare. The hotel also had an adequate dining room with a full menu. This would be unusual in some hotels as there are typically a myriad of local restaurants to choose from nearby. However, in this location, virtually all of the restaurants are located within the hotels, presumably as travelers in transit do not have cars with which to reach a more distant location. We arrived with a car and one evening spent a considerable amount of time looking for store where we could buy a bottle of wine, only to discover that Bayshore Blvd. offered few retail options of any kind. The hotel staff were very friendly and helpful no aside from the broken elevator, my only other complaint would be that we were charge a daily parking fee for a hotel with a large surface self-parking lot next to the hotel. I would stay at this hotel again, but anyone looking to stay here for the first needs to understand that Bayshore Blvd. is not a resort destination, but a convenient and clean base from which to visit the SF area.

    4
    « Good overall experience »

    Great stay. Price per night escalated because of large EXPO in town. Would recommend this property for a business or casual stay. Keep up the cleanliness, and offer new things to customers. Update when you can to stay up with other properties in area.

    4
    « Very good hotel »

    Room was as expected, furnished well and clean, could have done with a couple more coffee sachets though. The swimming pool does go into shade at midday and so can be cool. Meal at restaurant was excellent, bar staff and reception staff are attentive.

    5
    « Great hotel at the end of a long flight »

    Hotel facilities were very good, very clean and the staff very helpful, my luggage had not arrived at the airport and the staff could not be more supportive, either making calls or taking calls on my behalf or leaving memos with colleagues,

    5
    « Great! »

    Everything was excellent except getting a shuttle to airport It took over an hour barely missed my plane. The driver either was not sure or just did not care Hotel staff excellent and lounge staff!!! Reception desk was waiting for us and quick check in.

    3
    « Nice rooms well appointed, unfortunately room faced the highway and was very noisy. »

    Convenient to the airport. Friendly professional staff. The noise from the Highway was very bad and significantly detracted from the quality of our stay. Asked for a room facing the opposite side of hotel was advised totally booked. I am highest rated Elite in BW program. Rather than accept a room facing the highway find another hotel.

  • 1
    « WAS A BEST WESTERN SUPPORTER »

    An old not updated hotel with a very ordinary restaurant. Noisey. Leave lots of time for an elevator or you might miss your plane. Over priced. Sorry I can't think of anything good to say about this hotel. Very disappointing .

    4
    « Very nice hotel »

    Very nice and cozy hotel...very nice and delicious breakfast! Big and comfortable rooms..! Only the window in the room was little broken and it was cold sometimes into the room but in general was very ok because there was a heat!

    5
    « Nice Stay »

    Clean hotel, nice lobby and lounge area. Very pleasant staff. Great breakfast. Close to the airport- however it was not noisy. Bathrooms were a bit small. Staff was not familiar with how to choose a movie on demand.

    3
    « Vacation »

    Comfortable bed spacious we had a two room suite front room had an odor. we left some items behind and have not had good luck with a response from management regarding this. I have called twice in 24 hours and no response sort of disappointed

    2
    « It should call Motel »

    Wow $280 for a Hotel which should call Motel and i got a special price. Regular price $325. Everything here is from the 70' without any improvement/ investment. You can not adjust the air conditioner ( old model) nor shut it off. And this one loud. I hope the eleveator will work/ hold on until i check out. You can reach the toilette almost from the Restroom entrance. When i ask the Bar service if there could pack my dinner left over, there brought me a empty box to pack it up by my self and brought me also the bill without asking if i may want desert or something else. Unbelievable.

    4
    « Rescued at the last minute »

    I was checked into another hotel that was crappy so I called up the Best Western as it was just down the street. They were able to accommodate me at the last minute and were very helpful and friendly when I arrived. Will definately stay there again when I travel to San Francisco.

    4
    « Convenient Hotel To San Francisco International Airport »

    Hotel is close to the San Francisco Airport which was convenient during our holiday as we had flights in and out of San Francisco on a couple of occasions. The room was neat and tidy and comfortable. A wide range of breakfast items available. Although the hotel is not new it was clean and tidy, would definitely stay here again.

    5
    « Great Stay »

    Was on the 7th floor facing the front of the hotel did not hear the jet taking off good room location, great service at the Bar Happy Hour as well as the Dinner the free breakfast was a full menu more than normal

    5
    « San Francisco »

    We had a great stay at the Best Western Plus Grosvenor. The bed was very comfortable, great breakfast. Staff was all excellent, especially Imelda Alipio! It was very easy and cheap to get the bus into San Francisco. Would definitely stay again. Only complaint is the room was very small.

    4
    « Great Location and Breakfast »

    This hotel is a basic Best Western with a great full continental breakfast with fruit, eggs, sausage, cereal, etc. The rooms are simple and is a good layover after a long flight in. There is an airport shuttle that comes by every 30 minutes(schedule is online) at ALL the terminals. We used the shuttle to get to the hotel(less than 10 minutes) and then used it the next morning to go back to the airport to get to the car rental garage. We saved a full day of car rental and the 7$ parking fee at the Best Western. Very efficient, friendly and convenient.

  • 5
    « Travel made easier »

    I had stayed at this hotel about 10 years ago and was very unimpressed and only stayed again because of expediency. I was so surprised at the overall improvements. The receptionists, Mary and Bianca, were so exceptionally friendly and accommodating. The hotel used to be so dark and drab and is now light and airy. Our room was spacious and very clean. Breakfast was very nice. The only negative was the water flow but I suspect that is a California thing. The airport shuttle picked us up very fast and the hotel is close to the airport. All in all, we were pleasantly surprised and will definitely be back again after this good experience.

    4
    « Good Airport Style Hotel »

    Excellent helpful staff who got me into a room asap following arrival after long haul international flight. Any request dealt with promptly and with courtesy. Older type hotel however upkeep is maintained. Public areas clean. Rooms with up to date fittings and very clean. Shuttle drivers courteous and friendly.

    4
    « Nice »

    I only stayed at this hotel for one night but found it was nice. The rooms were nice, although the bathroom was a little small. The complimentary breakfast was nicer than I've had at other best westerns. There is also a restaurant in the hotel, serving lovely food, which I found to be very convenient.

    4
    « Nice inexpensive place to stay for a San Francisco convention »

    i was always brought up to look for a decent return on the cost on the thing that you are purchasing so in regards to finding a good hotel for a convention, this hotel worked out well. It has a shuttle that can pick you up from the airport, has a restaurant on grounds, and is within a decent amount of time from downtown San Francisco. The price is much less than those downtown. Besides, I am the type of person who does not come back to the room until i want to go to sleep. With San Francisco being so close, why would you want to spend all of your time in the room? Even with that, the room was clean and comfortable. The bed was good. Even though there are 9 floors to the building, it did not feel crowded. The building itself is a bit old and it showed up in the elevator in that the decor was a bit worn, but it operated fine. So overall the location, amenities, and the free breakfast made this the ideal place for us to come to for a convention in San Francisco.

    5
    « Just the place after a long haul flight and US Immigration! »

    We stayed overnight here at the start of our holiday in California. We arrived after a 10 hour long haul flight from London and over 2 hours queuing to get through immigration, getting to the car hire garage and renting our hire car. The hotel is easy to reach from the car rental garage at the airport (5-10 minutes)you cannot miss it. Look out for Sean at registration. I simply mentioned our flight and US immigration and he changed our room for a quieter one. He was so efficient! There is a parking fee of $7 per day, which we considered very reasonable. There is a great heated out door swimming pool. Our room was very clean and the bed comfortable. The coffee machine produced very drinkable tea and coffee. The bathroom was a little cramped but once again well equipped. The shower was hot with a decent water flow. Parts of the hotel are looking a little dated but there is evidence that refurbishment is underway. The bar was a fun place to be with a really good atmosphere. The barmaid was so down to earth at times it seemed like an English pub. The waitress (Lynda?) was just as friendly and between them gave the place a 'buzz'. It was good to be able to simply relax. There were free bar snacks available, which provided a nice touch. The bar prices were very reasonable.The restaurant and bar menu was simple but excellent value. We had a very comfortable sleep and were hardly aware of the aircraft! The free breakfast buffet the next morning was extensive with hot and cold items. Just what was needed to set you up for a day travelling or going to a business meeting. Check-out was just as efficient and Chris was engaging and offered advice on how to negotiate the freeways for the first leg of our holiday. Nothing was too much trouble. This really is a place to consider as a a stop over or as a base for the San Francisco peninsular.

    4
    « Overnight stay before an early flight out of SFO »

    Rooms were spacious and clean, complimentary breakfast buffet, and fruit and coffee in the lobby at other times. Friendly check in, and easy shuttle ride to the airport the next morning. My daughter ordered a late night pizza from the bar and did not like it, however, in defense it was the last order of the night.

    4
    « Another great night »

    Flight arrived at SFO at 11.05PM. Off the plane at 11.15PM. Baggaged claimed at 11.43PM, shuttle picks up at 11.50PM....Not sure where it picks up, call the hotel...run upstairs and get to the pickup area. Shuttle picks us up at 11.51PM! To the hotel a few minutes later. Check in was quick and painless, only one person ahead of us in line. In the room shortly after and in bed by 12.20AM aka 3.20AM NYC time. Room was clean and large as we expected from previous visits. We got up at 6.30AM and grabbed some breakfast (free) in the lobby on our way back to the airport in the AM to pick up our rental car. All in all if you need a quick night near the airport this place is close.

    5
    « Great Stay!!! »

    My stay at the Best Western Plus Grosvenor Airport Hotel was an excellent business travel experience from the moment that I step through the door and was greeted kindly by the Front Office representative. The room that I was assigned was clean and well organized. The WiFi was good and did not cause me any issues. Overall I would recommend anyone staying in the South San Fran area, to consider this hotel for their future business accommodations.

    4
    « Nice hotel (very) close to the airport »

    Stayed for one night after a flight from London. Very pleased with location, room size and comfort. Breakfast included which was nice. Plenty of restaurants nearby if needed. Quiet, comfortable, plenty of parking.

    3
    « Labor day escapade »

    Went on a getaway with close friends and family. Booked 2 rooms for our party of 8..they didnt have connecting rooms so they gave us 2 rooms beside each other. Room was okay--just right for 4 people. Rooms have coffeemaker and small fridge, no microwave..i find the bathtub small though...it would be too tight for big and tall people. Bedsheets were clean and carpet vacuumed. Generous with blankets. Hot breakfast from 6am-10am was excellent---different hot dish each day. Lots of options for kids and adults. Coffee, fruits and water avail in the lobby all day.

  • 3
    « Pricey for basic stay »

    For 200 a night this is a very basic hotel. Breakfast was included and it was fine. Very close to the airport and that is why we chose this location. I would have rather spent a little more money and upgraded to a nice hotel chain.

    5
    « Excellent airport hotel »

    For what it is, ie a hotel close to the airport, this hotel is top notch. We were on the 9 floor, room good size, clean, and bed very comfy. The staff were very helpful and the food at breakfast great. Lots of choice and well presented. The lady at the bar was lovely and made excellent bloody Mary's.. Probably not a feat long stay hotel as there's really nothing close by but as a transit hotel with free airport shuttle it's A+

    5
    « Best Hotel in San Francisco Bay Area »

    This hotel is the best hotel to stay in. Though I have many hotels to go to, I always stay at this hotel because the front staff desk staff care for you and your stay,. Also parking is only so many dollars Vs $40-$50 Dollars if you stay in the city. You are only 20 minutes from Downtown San Francisco. The rooms are very comfortable and relaxing. Plus after a good night sleep they offer free breakfast in the morning.

    3
    « BW Plus Grosvenor Airport Hotel »

    close to airport. average place. nothing fancy. breakfast was ok. didn't get to use other facilities. will stay her again. due to location and price. only thing though.. it says no smoking.. but we can smell someone smoking weeds - along hallway- stayed at 3rd floor near laundry facility.

    5
    « best stay »

    loved staying her every time i sated. enjoyed breakfast and finely staff. great food and coffee. very clean hotel. guest are attended immediately. I would recommend other friends and family to stay at this hotel

    4
    « Good choice for overnight stay near SFO »

    I needed a place to stay for a quick overnight near SFO between flights (I checked in at 9pm, checked out at 7am the next morning) & reserved a couple days in advance after spotting a 70% discount on the room - a great bargain! But I would probably have chosen this hotel anyway. Shows some wear & tear in places, but a decent, clean place with polite staff. A very good breakfast buffet included with the price of the room, airport shuttle starts at 4am. Overall very good value for money.

    3
    « Ok for what it is »

    We wanted to stay near the airport and we were surprised how expensive the accommodation in San Francisco is so we choose best western as it was one of the cheaper hotels. It was clean and functional and okay for a short stay. We didn't eat at the restaurant so we can't provide feedback on the food. The nice touch is that you can print your boarding passes out in the lobby.

    4
    « close to airport nice&clean »

    slept here for two nights.we were two adults and one child. we got a very nice suit with a separate room for us. close to airport and not far away from the city. big comfortable rooms. great breakfast. only minus is the internet did not work at all in the rooms.

    2
    « Not worth the money »

    Over priced, rooms are small. Has a diamond rating but don't know why. Good location for airport but so are other hotels that cost less and treat you better. Resturant good food but wait staff rude could carless you are there. they make you feel as if you are an inconvienance.

    5
    « Overnight stay on the way back to Houston »

    Very great value for the price. Close to SFO and modern, clean, friendly, very good comp. Breakfast, spacious room with desk and sitting area. Use AAA disc. and was under $100 for a Sunday night stay. Booked on-line at Bestwestern.com

  • 5
    « Comfortable Visit »

    The hotel is very nice and quite busy. The rooms are very comfortable and well decorated. The beds were very comfortable! Breakfast was tasty, with a lot of options. Other than a bit of a line at check in the process was smooth and easy.

    4
    « Best Western Plus San Francisco Airport »

    vey nice room. Spacious with 2 queen beds. Also, the restaurant / bar off the entrance was very nice as well. Several TV's. Good breakfast as well. Eggs bacon and sausage, bagels, yogurt and coffee. Very convenient to the airport, 5 minutes away

    3
    « Would give this one 2 1/2 stars »

    We stayed here one night. The checkin clerk wasn't very friendly or helpful. The room was very run down, and was in need of some updates. For example, dirty/cracked grout throughout the bathroom, extremely low shower head (I'm only 5'5 and had to duck to get my head wet) ith almost no water pressure, cracks in sink, worn spots in carpet, etc. On the plus side, the breakfast was really good with lots of choices. We've stayed at many Best Western's, and this one was the most expensive with the worst room and service. would not stay here again.

    3
    « One Night Stay on Our way through. »

    The service here is very good, We dealt with Sean at the desk and he was very accommodating with our early Check in, we left our bags in their custody and left in a Hotel friendly Limo Service to Downtown San Francisco, The Hotel itself must be one of the older ones here, it is clean and does have class, it could use some upgrading as the window in our room would not close, The road noise is there but after a long flight it is easy to sleep, Breakfast is complimentary.

    3
    « A place to stay before flying out early in the morning »

    Very convent location to the rental car return center and SFO. You have to pay for parking which is not the case with other Best Westerns I have stayed in. Common areas in the Hotel are looking a little worn out and the hall carpets could use a cleaning. I did not have a chance to eat breakfast at this hotel as I had to be at the Airport by 0530, but they did have a paper bag with a bagel, apple and orange juice for to take away, which was nice.

    5
    « Great Mini Vc »

    front desk employees are awesome, fast service and very friendly our breakfast wast great, lots of verity for adult and kids room service did great, when we came back in our room all cleaned and towels are all new

    5
    « Excellent experience »

    We stayed here before an early morning flight from SFO. The room was large and clean. The front desk staff was friendly. And the price was very good, particularly compared to the big chains on the Millbrae side of the airport. Breakfast is included, and we really appreciated the to-go option for early departures.

    5
    « Great hotel! »

    The room was very nice, the breakfast was great!!!! The hotel staff were wonderful! The housekeeper saw me coming to my room with breakfast and orange juice and she ran ahead of me and opened my door for me!

    3
    « An Expensive Waste »

    The biggest problem I had was with the service behind the counter. They could use some work. Every single time I went to ask for help at the counter, I had to expect to wait at least 15minutesbefore getting any help, even when it was help with cleaning up spilled food on the floor. Got o frustrated with them that I just left the mess for them to deal with. Also, if you do a sleep and park, make sure to use the park for as long as possible. Otherwise, it is much cheaper to just pay an extra nightly fee to park your car. I do have to say the bed we got was supper soft and comfortable and even though we were right across from the elevator, we weren't disrupted as much as I thought we might be by any noise in the halls.

    3
    « Old. Very old. »

    We stayed at this hotel as so many people do for one night before a flight out in the AM. It is a perfect location which is why it is probably still in business. The hotel is old and in dire need of repairs. Yes, some of the carpeting appeared to be new and was quite lovely. But the bathroom was a mix of attempts at modernizing and very old chipped/gross tile in the shower. The bathroom fan which went on whenever you turned the light on was so loud it made you deaf after a while. But the best noise was from the window. I though a fan was running. It was just air coming in at the edge of the window. We could move the frame of the window about 1/4 " and tried to stuff it to keep out the noise. It was very loud, to say the least. The good news is that all of the reception desk staff and the evening wait staff were very polite and helpful. We ate our dinner in the restaurant and were pleasantly surprised at the quality of the food and the great service. Breakfast was a bit chaotic as the staff could not keep up with clearing tables and we had to move into the bar area.

  • 4
    « Very good breakfast »

    Hotel is little old but clean, the bed is comfortable. The airport shuttle bus runs every 20 minutes. There is McDonald across street, but don't go there. Cosco is a few hundred feet from McDonald. The food is much better there. The free breakfast is one of the best, real eggs, OJ taste like OJ, even the coffee is good. There is computer in the lobby that you can print your the boarding pass.

    5
    « Just what we needed »

    we can into town for a wedding and vacation. Originally we were staying in Napa and coming back into SF for the ceremony but family advised that would not be wise, so we adjusted our Napa reservation and booked the BW Grosvenor, it worked out perfectly. The place was very nice, clean and the staff was friendly.

    5
    « Hotel made it easy to return car /catch flight »

    I chose this hotel mainly for proximity to airport, free shuttle, breakfast included, boarding pass printing function and check-in and price. Rooms were overall nice, clean and comfortable but not state of the art decorated/bathroom dated but didnt matter to us Front desk clerk at the time was top notch helpful, knowledgeable about everything, efficient, kind Shuttle worked out well to/from airport-had to drop off rental car the night before and whole process was easy and quick and free transport on shuttle and air train at airport

    4
    « Great hotel near the airport »

    Really close to the airport and with free airport shuttles. Its a great deal gor the value the rooms are big and clean There is a bar in the first floor wirh really nice food and drinks. The service at the bar/restaurant is incredible and make you feel comfortable

    4
    « Very nice hotel and pleasant, helpful staff. »

    This is a very convenient place to stay near SFO. The outside could use a little sprucing up but the lobby and the rooms were very clean and nice. The staff was very professional and well dressed (which is not always the case in hotels lately). We would definitely stay here again.

    5
    « convenient-close to airport, great staff!! »

    Friendly staff, free transportation to the air port, great breakfast...clean and comfortable rooms. For me this hotel was the best value and in the area I needed to be in. I will recommend this hotel to friends and family for future referral. Mahalo!!

    2
    « Needs refurbished »

    Outside appearance looks worn out. Same applies to the hotel rooms. Also the rooms did not appear as clean as one would expect of a hotel in this price range. Conveniently close to SFO airport with free airport shuttle (which was the reason for our one night stay). In summary I found it overpriced.

    5
    « An all-in-one experience »

    The location was convenient and the price was good. The room was very clean and service at all points of contact was efficient and friendly. The highlight, however, was the breakfast staff. In particular, Art (according to his name tag) was just a joy. He embodied what is fun about traveling: meeting someone who is cheerful, friendly, fun to be around, and very welcoming. He makes it feel as if it is our home away from home and he is our host. We are looking forward to going back next Monday evening--and having Art there to host our breakfast--when we need an airport-convenient place to stay.

    4
    « Friendly hotel. Close to airport. »

    Close to airport. Friendly staff. A little dates but clean. This BW had a great breakfast with fresh fruit, Activia yoghurt, real boiled eggs, real fresh scrambled eggs and sausages, potatoes that was not out of a packet, and hot beverages. Of course breakfast included the bagels and waffles and baked goods stuff which I don't eat. For dinner we had the brass elephant Caesar salad which was pretty good. And a nice big hearty serve too. Big car park and you get a sign for the car. No room safe but can use safes in reception. If you lose the safe key there's a $250 fine. Taxes are quite high in California. Our hotel bill for 3 nights incurred $130 in taxes.

    4
    « Friendly staff, convenient, expensive »

    A great little hotel that is convenient to the local conference center and to the airport. As everyone mentions, the hotel is a bit outdated and the elevators move a little slow, but the hotel is well-maintained and very clean. I had some glitches with restocking of the room on the final night -- weirdly, they took all of my soap and also only gave me shampoo and conditioner. Not a big deal, but also not good attention to detail. Because of the drought they ask you not to change your linens, something I appreciate, though you can request a change if you need it. Water is available in vending machines or fruit-infused in the lobby. There is a gas station down the street if you need other amenities. They serve a fairly comprehensive hot breakfast in the morning. I found it so nice that the person checking me in had recognized me by the second day and memorized my room by the third day. The breakfast always had scrambled eggs, a potato of some kind, and a meat. They have fruits, yogurts, variety of cereals, breads - bagels, donuts, and others. Coffee/tea machine, juice machine, all good. All staff were friendly and helpful when asked, though I wasn't in need for a lot. The hotel was extremely pricey due to some events in the area. And had I been the one paying instead of work, I would have said that it was too pricey.

  • 5
    « Had a nice stay here. »

    I had a two week stay at this hotel. The breakfast buffet is fantastic! The rooms are a little old, but never the less, they were always clean and comfortable. We never had a problem with noise, other than hearing traffic on the busy road outside, but this never bothered me. The airport shuttle is convenient not only for getting to and from the hotel, but to catch the nearest BART Train for transportation. Evening restaurant was good and servers were friendly. I would definitely stay there again.

    5
    « Convenient location and great staff! »

    We flew into San Francisco, picked up the rental car and drove the short distance to this hotel. Location was perfect for easy highway on and off to get everywhere we wanted to go. The hotel stay includes breakfast and a offers a nice restaurant for late night snacks. Outdoor pool. We'd definitely stay here again.

    4
    « Close to AirPort. »

    Older but well maintained hotel. Nice rooms. Outdoor pool. Good breakfast. There is a parking fee. Noisy in the hotel. The hotel is a few minutes from the AirPort rental car return. There are some fast Food restaurants close.

    4
    « Overnight stay »

    This is a good hotel for business travelers or if you need quick access to the airport. There is a free airport shuttle and the staff was friendly and helpful. We stayed here because it was so close to the airport and had a very early flight. We didn't try the restaurant so I can't comment on that. We didn't find too many amenities but it is a modern and clean facility.

    4
    « Great place to stay »

    This was our 2nd time staying at the Grosvenor. It's close to the airport and an easy drive into downtown San Fran. The staff are friendly and very helpful. The breakfast is very good with lots of places to sit. The rooms are clean and the beds comfortable.

    3
    « Beds too High for the ADA wheelchair bound »

    My stay with my family was great with only 1 problem. The Beds were too high, perfect for my husband and kids, but not for me. It became an annoyance to have assistance every time I wanted to Relax on the bed. The beds should also be low enough or of standard height for an ADA accessible room. Can this be corrected by asking to remove the box spring on one of the beds next time we book? Or is there any other suggestions? Overall, my stay was great.

    5
    « In SF for sightseeing with my daughter »

    This hotel staff made us feel at home, from the minute we walked up to the desk to check in. Being from out of town and never to SF, the young man at the desk suggested transportation and areas to see. The rooms were clean, spacious, and the free breakfast was very good as well. Parking was included which was nice. Would definately stay there again.

    4
    « Good value for the money »

    The hotel was quite comfortableand had all the amenities I needed. It even had a shuttle pick-up from airport. Convenient location for south San Francisco. I had no complaints at all. The staff were polite and professional.

    5
    « Excellent Service and People »

    My entire family and I enjoyed staying with Best Western's family of hotel. There's no other place, other than home, we love to stay in for traveling needs. Thank you. We were welcomed from check in to check out. The continental breakfast was delicious and nutritious. When traveling with kids, your chain of hotels is very accommodating. We all love the food and fun facilities your hotel has to offer. I love the convenience of fast check in and out and customer services.

    5
    « Make this your First Choice »

    We tried a hotel closer to the Pacific Heights area which was our final destination. It was a disaster! Changed to the Best Western Grosvenor. It was well worth the extra travel time! Comfortable beds, clean, good service, nice atmosphere, nice breakfast buffet with plenty of choices. Bianca at the desk provided excellent service helping us find rooms that met our needs - both price range and comfort. HIGHLY RECOMMEND!!!

  • 3
    « One night »

    Shuttle from airport: The wait was long (45 minutes). The driver was rude. Most drivers like a tip this gentleman expected a tip to the point he reminded me. The front desk staff was wonderful. She was very helpful in telling us where we could find a place to eat, the movies and stores. The double room was small. The beds were comfortable. It was a little run down but maintained. We had an issue with the sink and they were there in a few minutes. However, we called down for tea bags, they never arrived. The hotel appears to be a setup for large group bus tours. So you may experience a few guest that don't understand how you use their inside voice. The breakfast you get with the room is fabulous. Bagels, toast, eggs, sausage, waffles.... Do not call it a continental breakfast the restaurant staff gets upset. The goofood was good. Overall this hotel is perfect for one/two nights. To far from downtown to be functional but a great hotel for a lay over.

    5
    « Enjoyed My Stay »

    Would stay here again. Room was a little small, one king size bed.Have had smaller rooms. Bed was comfortable. Breakfast buffet was good. Shuttle to the airport was on time and FREE. Staff were helpful. The in house restaurant "Brass Elephant" was busy but service was quick.For a San Francisco area restaurant the prices were reasonable.

    4
    « Good overnight hotel »

    Decided to stay here after arriving late from Hawaii . And Then travel to San Francisco the next day. Very good hotel, shuttle service from airport. Clean , comfortable beds, good breakfast. Good service. Good value for money. Close to airport.

    5
    « Very Accomadating »

    This hotel is very accomadating and willing to meet any needs that you may have. Me and my wife ended up having to stay within the San Francisco are for medical reasons. The staff went out of there way to make the extended stay vey comfortable at an excellent price. From breakfast to the internet to comfort of the room, we have no complaints and recommend for all needs. Short distance to the city.

    4
    « Economical and clean near airport. »

    Economical and clean. no thrills. I was pleased that they had an onsite lounge and restaurant though. The gym was also nicer than I expected. I rarely stay at Best WEsterns but this was the most reasonably priced hotel in the area when I booked. I was pleasantly surprised.

    5
    « Great Hotel Close To Airport »

    Great choice for hotel close to SFO. Hotel provides free shuttle bus to/from (picks up 2 other hotels as well). Large hotel with an excellent hot and cold buffet breakfast included. Room was large king, very comfortable with an air conditioner which could be regulated. Free wi-fi was great. Staff and meals at the restaurant were excellent.

    4
    « Great stay »

    I would rate this hotel an Excellent-except for the pay for parking-which made no sense considering where it is located. The complementary Breakfast was outstanding-the free wi-fi and business center was unexpected and very good. The hotel is very close to a district called Grand Ave ( we stumbled on) which is downtown South San Francisico. I would recommend to anyone looking for something in the immeadiate area. Quaint shopping/restruant area.

    5
    « No complaints »

    After staying in National Parks it was a welcome change to have a real hotel (with fast wi-fi) and a great breakfast. The breakfast was really good, nice variety, clean area and plenty of room to sit and eat. Good location near the airport and not far from downtown. Would recommend.

    4
    « Great place to stay! »

    Free shuttle from the airport, clean rooms and fantastic free breakfast bar. Dinner on Saturday night at the restaurant was excellent! Pasta was hot, chicken was delicious. Good value. Bread was included and was good.

    4
    « Exceeded my expectations »

    We flew in late at night and wanted a place to stay near the airport. We were happy to be able to get the free shuttle from the airport. The room was spacious and pleasant. We got a good nights sleep. The gym was pretty minimal, but I was glad to have a place to work out. The breakfast area was pleasant and the food was decent. Biggest problem was the noise from the highway, but it didn't keep us from sleeping

  • 5
    « Very good SFO airport option »

    This hotel is always a good choice for an overnight near SFO. Rates are better than others, rooms and breakfast good. Shuttle (shared with other hotels) is efficient. The staff, though, really shines. They are friendly, knowledgeable and helpful.

    4
    « Delightful stay »

    This hotel is an excellent value and close to the airport. They provide convenient shuttle service between the hotel and the airport, which we needed because we had to drop our car off before checking into the hotel. The room was very clean and comfortable and the guest manual was one of the best we have seen. We ate at the restaurant for dinner and it was very good. Ty provided the best service, as if we were in a 5 star restaurant, and the food was delicious. The bar is cozy and they have a happy hour between 5 and 7 pm. We had their breakfast buffet the next morning and it was exceptional. We can highly recommend this hotel.

    3
    « Where's the Air? »

    Although the hotel was older, they kept it very clean and had very comfortable beds. We only had one issue and that was the cooling system. It appears we had no air our entire stay of 2 nights. The first night went unnoticed because it was nice and cool outside, but the next morning it began to warm to 80 in the room. I alerted the hotel staff and let them know we would be gone for the day and they could get it fixed while we were gone. It was not fixed when we returned late evening. They sent maintenance, but she didn't know what to do and offered us a different room. We had too much stuff to move, so we just stuck it out. They did overlook our parking fee which did not exist when I booked the place. A whole 14.00.

    3
    « HR Star Conference Stay »

    Pretty decent hotel. The cable tv was somewhat limited. Not much food options around. Friendly and prompt service. Free airport shuttle is a plus. Was able to storage my luggage and pick it up after my conference. Good hot breakfast options.

    5
    « Amazing Hotel »

    This hotel is amazing. The staff to me is the best staff from all the hotels I have stayed in during my travels.. They greet you with a smile and make sure your visit was great and they make sure if you have a issue they take care of it right there and then. The location is only Twenty minutes from Downtown San Francisco. Parking here is at a great price as well. I will always stay at this hotel. The beds here are just not THE BEST but after my first stay here I went out and bought the same kind of bed due to how comfortable the beds are.

    5
    « Great Hotel Near the Airport »

    This hotel offers a free shuttle to and from the airport which runs at regular intervals throughout the day. There is also free parking and a wonderful free hot breakfast. The hotel itself has nine floors. We ended up with a fabulous suite on the 9th floor that was incredibly spacious and had two bathrooms. It would be a great place for a family!

    5
    « Affordable, reasonable and only 12 minutes to the beach »

    We recently stayed here with our 2 grandchildren for the 4th of July Holiday. It was great because of the following; free full breakfast in the morning, very reasonable rates for the area, only 12 minutes to the beaches in Pacifica, a short 22 minute drive to tourist sites without all the traffic, such as the Golden Gate Bridge and Presidio. The rooms were clean, the front desk and staff were helpful and friendly. It was very convenient to family in Daly City. Located on the South side of Sanfrancisco, it was easy to take hwy 1 to Santa Cruz and like I said with little or no traffic. This was a plus in our minds.

    4
    « Perfect for park and fly »

    This hotel works for park and fly. It is clean, friendly, and comfortable. We have stayed here a few times over the years. The restaurant is just ok, and breakfast is doable for a quick bite o see you off. There is a Starbucks near, for a much better quick cup of coffee.

    4
    « Great Stay! »

    I just stayed here one night to catch an early flight out of SFO. Staff was great, room was nice. Free wifi! Happy hour at the restaurant with good food and service. Standard restaurant / bar food - I got a club sandwich and 2 glasses of wine and enjoyed. Service was great as well. Free papers, water and coffee and the lobby. I left to early to enjoy the complimentary breakfast. FREE SHUTTLE to the airport with printed schedules at the front desk. There's a small mall close to this hotel as well with a target, Barnes and nobles other ships and a few places to eat. I took an uber there and back with ease. I will stay here again.

    4
    « good »

    Good location for visitors that are not familiar to the bay area. Not even need to rent a car to reach the hotel. Front desk staff is friendly. Breakfast is OK but it will be great to have more fruits.

  • 4
    « 2 nights at the Best Western »

    Our stay was ok, however when we landed, the shuttle was late and we waited for over 40 mins and it was frustrating to see other hotels coming repeatedly before ours finally arrived. Check in/out was superb! The bar was nice but the breakfast which was included and till 10 am was lifted at 09:59 and in 5 mins almost the entire buffet had disappeared as if it was a race to ensure you wouldn't have a second helping- that left a bad taste -there should be a 10 mins period after which food can be lifted....rooms are ok, except the bathrooms which are very basic. Amenities lack a safe which is essential in most basic hotels today.

    5
    « Great Stay at SFO »

    Great front desk staff that accommodated my every need. Try to get a room away from the highway for less noise. Comfortable bed and the room was immaculate. Did not try the restaurant but it was continually busy. Free Airport Shuttle twice and hour to SFO was great!

    4
    « Convenient family hotel »

    Nice hotel, great staff, clean rooms and convenient to Lassan Volcanic National Park. The breakfast is really bad - cold egg patties, soggy sausage patties, long wait for the waffle maker or toaster - not up to the standards of the rest of the hotel. If you like breakfast plan to eat elsewhere.

    4
    « Nice clean hotel »

    We stopped in San Friscisco for some siteseeing to the Golden Gate Bridge and Fisherman's Wharf and wanted to get away from the crowds afterwards so this BW location wasn't far away and fit the bill. The price was right, the bed comfortable, it was quiet and clean. The pool was refreshing and we didn't mind the planes flying overhead. We also had our dinner in the hotel restaurant and enjoyed the atmosphere

    4
    « A Nice Stay Overall »

    Overall, I enjoyed my stay at the Best Western Plus Grosvenor. Although I have a few criticisms that I will address at the end of my review, there weren't enough of them to justify dropping it's rating to a 3 in my opinion. The location of this hotel is very convenient if you plan on driving into San Francisco. It's located right off the 101, and depending on what time of the day you are making your drive, it should take you about 20-30 minutes to arrive Downtown. There is ample parking, the employees that I encountered were friendly, and the hotel was clean enough. The free breakfast was wonderful! There was a huge selection and they use real plates, glasses, and silverware. The cost is definitely not "cheap," but San Francisco is an expensive city. I was also caught off guard by the $7 daily parking fee (somehow I missed this notification during the reservation process). The tub in the room didn't drain properly and I was standing in a small pool of water by the end of my short 7 minute shower. I also found a quite disgusting booger on the shower curtain that I'm positive would have come off had the curtain been washed thoroughly. Lastly, the rooms are small and a little dated. You could definitely do a lot worse than this Best Western, but it's not without a some flaws. It's got some age to it and could use some "sprucing up." I'd probably give it a 3 1/2 stars if that were a possibility. Although I'd return to this property if I find myself in the Bay Area again, I would also probably shop around at least a little bit next time to see what other options are available.

    5
    « first class hotel »

    we have stayed here twice a year on our biannual motorcycle trip for the past 12 years and as allways enjoy the excellent service provided by the staff on front desk,bar and restaurant and the personal service from the manager (david) who oversees our booking,we have already booked our September trip and would not even consider anywhere else but the BW Grosvenor

    4
    « One Night in So San Francisco »

    I can always count on BW for cleanliness and consistency. I loved, loved, loved the mattress. Great nights sleep, full on breakfast was great and the location was perfect for the event I attended at the conference center. Quiet surroundings even though our room was directly across from the elevator. Wish I could have spent more time in the city by the bay.

    4
    « Customer Service »

    Everyone was happy to see us, pleasant and they offer a free shuttle to the airport. Their breakfast buffet was free as I'm a member and it was great!!! You can make belgian waffles, eggs were fluffy and they also offered nice pastries. Thank you!

    3
    « Very frequent stays in Best Westerns. »

    Nothing good or bad. Very ordinary, room clean and hotel very dated. Better to be 10 miles away from SFO and get better quality where there is a free breakfast and free parking Best western gold card holder

    5
    « Finally a good night sleep! »

    When one is on the road for business, you need a good night sleep. To get this you need a GREAT bed, a clean comfortable room and a quiet night. I am grateful to have ended up here at Best Western Plus Grosvenor upon my return travels...I was exhausted after a long layover across the country and you delivered what I needed!

  • 2
    « Great Location for Overnight Airport Transit Stay but Very Tired Hotel »

    Very tired bedlinens and towels. Room not very clean. No sense of any luxury, a real no frills experience in the bedrooms. Chaotic self-service breakfast. Tables were left dirty. You even have to make your own coffee. We requested a quiet room away from noise and ended up beside the buzzing drinks and ice machine and the elevators! But the staff we encountered were helpful and the free airport shuttle was great.

    5
    « San Francisco vacation »

    It was a wonderful experience. The staff was wonderful! the rooms were always clean. The places we wanted to go came true with the help of the staff that offered a tour to San Francisco, CA. Great idea! and we save a lot of money too!

    4
    « " »

    Good hotel, good location, good food. Very clean and comfortable bed and room . Very good breakfast. Friendly staff. Good value for the money. I would definitely stay here again. That's it, haven't got anything more to say but I have to have 200 characters minimum. So there. PS to TripAdvisor: "Brevity is the soul of wit." - Shakespear

    5
    « Comfortable Oasis »

    My wife and I stayed here for two nights and loved it! The rooms are of good size. The building and grounds are immaculately well kept. The reception staff are super nice and efficient. The breakfast has many options and is very tasty!! Also, the location is unbeatable for vsiting San Francisco and regional sites....well situated near the highway and San Francisco airport(maybe 2 miles).

    4
    « A good hotel located at near The SF Airport (edited) »

    It was my first time experience to arrive at SF airport. I had none previous stay at any hotel near the airport. So it was my first time to stay at this hotel. It took about 5-10 minutes from the airport shuttle area (departure area). There was free shuttle to and from the airport every 20-30 minutes. I arrived at 1-2 PM at the hotel and nicely welcomed by the frontdesk staff who helped us with the 'fast' check in process. They served complimentary drinks and foods at the lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean With bathtub. Non smoking area. Standard amenities, but the Free wifi was the major point for travelers (like this!), and big TV display in my room though somehow it took seconds to turn it on. Breakfast was standard, but they did serve steamed rice (additional point for Asian guests), McD was just across the hotel, not too busy environment. Car rentals were close to the hotel. Parking fee was 7 USD per day (although should consider lower fee or free for hotel guests). Overall, I enjoyed my short stay and if I need nearby airport hotel, I will consider to stay in this hotel again.

    4
    « Simple, no whistles, wonderful breakfast, helpful front desk staff and bellman »

    In town with wife for vacation, Hotel was sold out and overwhelmed, but managed to keep its head above water. Room are sufficient, A/C blows cold, digital TV had some issues but nothing major. Breakfast was wonderful, When they would run out of something hot, they would just replace it with something else. Variety was well received, including make your own waffles, eggs, bacon, sausage, cold cereal. Staff was helpful, and when something ran out, they were quick to finish up with something to replace it with. Not bells and whistles, but efficient, staff was very helpful. All in all, a nice quiet place to stay with a full restaurant on property.

    5
    « nice place »

    great pricing and rooms, good breakfast and great staff, ive stayed here many times and will continue to, its convenient and they to not charge for parking like other hotels in the area, their parking is free.

    3
    « Good Value For Area »

    This was a little older hotel that could use some updating but they gave good customer service and it was a very good value, especially for the area. They had a delicious free breakfast buffet. I'd be happy to return!

    5
    « Great transitional place! »

    We live in Northern California, when we have to fly out of SFO, we stay at the Grosvenor. We travel down late, stay the night and take a very early morning flight, we can leave the car for a great price and when we return we catch the shuttle, get the car and home we go!

    4
    « Good Value of Money »

    Location is good and with free shuttle bus, just 15-20 mins to the SFO airport. Food is nice in The Brass Elephant restaurant. Staffs are nice and helpful. Free fruit and drink in the lobby, there are See's candy store and McDonald's next door.

  • 5
    « Excellent out of San Fran hotel with transport links »

    Wanted a hotel near enough to San Francisco but not at San Francisco prices and this hotel is excellent in many ways. Staff friendly and polite on both check in and check out. Booked a suite as travelling with husband, teenage daughter and her boyfriend and room comfortable for all of us and kids could have their privacy. Breakfast can be a bit crowded in the morning however big bonus is this hotel has a restaurant. Ate in it for two nights of our three night stay. Food reasonably priced, delicious and large international selection on menu. As an example I had curried prawns the one night and it was an authentic Indian curry. Husband had salmon and kids burger and steak. Service in the restaurant provided by John and Linda was excellent. Good transport links into city. Took bus 292 the one day from stop opposite hotel into city for $2.25 (out of city $4). If you don't have correct change you get a credit ticket as change for next journey. Had taxi back from city as it was night time and this cost $45 for four. Tanforan shopping mall nearby and a couple of minutes drive away. BART station next to shopping centre with parking. Husband went into city on BART while the kids and I did some shopping.

    4
    « Quiet, clean hotel. Good breakfast. »

    I spend 12 days on April 2016, I stayed at the queen suite. The room was clean (the room was cleaned every day), and I really enjoyed the fact that there are 2 rooms at the suite. The breakfast was great, I surprised to find a lot of vegetables and fruits. The self service laundry is a great solution. The wifi was pretty poor in the suite.

    4
    « Great place to stay that is not far from downtown »

    Upon arriving the front desk staff was friendly and helpful. The parking situation was good as there were plenty of parking spaces available even if you arrived late at night, however, you would have walk a bit to the front entrance though. The room looked and smelled good. The carpet and floor bathroom tile looked clean, beds were comfortable, plenty of soft pillows, great water pressure for the toilet, sink and tub. There were not as many wall outlets to use. The television worked good and the mini-fridge, microwave and black-out curtains were a nice touch. Daily maid service was wonderful. The free breakfast near the front lobby was delicious. It consisted of hard-broiled eggs, cereal, milk, juice, bread, bagels, donuts, muffins, yogurt, fruit, scrambled eggs, sausages, fried potatoes and a station to make your own waffle. I have to give special attention to the night front desk individual who helped me with my luggage. I lost my keys for my locked luggage and had him cut the lock so I could get in it. He took the time to go into the back maintenance room, find a tool, come back out and open my luggage at the check-in desk. Thank you to him and management for allowing the front desk personal to help their guests in that way. I would give this hotel 4 and a half marks out of 5 only because we were close to ground level and could hear traffic and people talking below late at night on multiple nights.

    5
    « Best Western delivers again »

    Traveled as a couple in April-May and used this hotel after arriving at the SFO airport, which is a very short drive from here. We really enjoyed our stay and found that it was everyhting that we could expect from a Best Western property: clean, spacious room, good wifi, big flat screen tv, updated property, ... . You will have some noise from the nearby airport (obviously), but it's not really a nuisance. We were a bit disappointed/surprised by the $7 surcharge for overnight parking as it wasn't mentioned when we booked (which we did through hotels.com), but overall the price was good. We paid about $ 100. They have a restaurant on site (but there are plenty of other options nearby) and also a conference room. There's an extensive and tasty breakfast included in your stay. They also have an outdoor swimming pool but it was too cold for that. Reception desk was very friendly too. Best Western has always come through, and this time was no exception.

    4
    « A good choice to stay near the SF Airport »

    It was my 1st time of landing at SF airport. I had none previous stay nearby the airport before. My first time to stay at this hotel as well. I arrived at around 1-2 PM and the reception staff was nice, check in process was fast. They served complimentary drinks and fruits at the hotel lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean w/o bathtub. Standard amenities, free WIFI was major point for travelers (like this!), took seconds to turn on the TV in my room, breakfast was standard but they did served steamed rice (additional point for Asian guests), fast food McD was just across the hotel, not too busy environment, parking fee was 7 usd/day (although should consider lower fee or free for hotel guest). Overall, I enjoyed my short stay and If I needed nearby airport hotel, I will stay here again for my future visit to SF.

    5
    « Absolutely the best to stay for catching late night flight out of San Francisco (SFO) »

    We were glad to have found this gem of a hotel that allowed us to have a late checkout at 6pm (normally 12 noon) at an additional USD55 plus taxes, over and above the overnight tariff. We wanted the late checkout because our flight back to home country Australia was close to midnight and we didn't want to wonder around at SFO aimlessly from normal hotel checkout time to flight check-in time for our homeward bound flight. The room was clean, the beds and pillows were absolutely comfortable and the breakfast included in the tariff was one of the best we had for our 3-week vacation in USA. The fee for parking our hired car was a low of USD7 plus taxes. Dining was not a problem at all because the hotel has a restaurant and nearby was an American diner iHOP that served good meals at reasonable prices. The hotel is truly a PLUS for the Best Western Brand of hotels.

    4
    « Close to the Airport! »

    We stayed two nights to enjoy San Fransisco on our way farther north. The room was well kept, a/c unit was not loud, breakfast was good. The only issue we had was the parking area and in all honesty it was that bad. Using the Grosvenor as a base made getting around pretty easy too. overall we enjoyed our visit.

    4
    « Meets your needs »

    Nice hotel that meets your needs (continental breakfast, fitness center, comfortable beds, friendly staff, clean). Close to SFO airport with shuttle access to the Bart transportation system. Close to freeway so be aware of some noise at night (keep fan on and you won't hear it).

    4
    « Convenient and easy access »

    We stayed one night after flying in and heading to Yosemite the next day. We had a rental car that we had collected from the airport and our first experience with driving in SF to the Grosvenor was very easy. Comfortable bed, clean all we needed for the night.

    5
    « AMAZING HOTEL »

    This hotel is the Best Hotel to stay at in the San Francisco Area. The Staff is friendly, the rooms are very clean, the parking is only $7.00 Dollars a Night Vs $40 to $50 a night in the San Francisco, It is very easy to get to and from this hotel to San Francisco or any part San Mateo County. Only minutes away from San Francisco Airport.

  • 5
    « Convenient and Excellent Buffet Breakfast Included »

    The location of this hotel is convenient if you are just going to the airport or want to explore the San Francisco area. The complimentary hot buffet breakfast was excellent and a definite reason to choose this hotel. Accommodations were excellent.

    5
    « The staff was very accomodating and the facilities in good repair. »

    The restaurant was excellent. Dinner was very nice and the morning breakfast was great too. We arrived early for a memorial service and were allowed to check in at 10:45. Worked out great, able to freshen up and make the memorial service. I would recommend this site to anyone. Only issue was the TV did not pick up channels other than movies to purchase and infomercials. Otherwise all was great!

    4
    « Would stay again »

    Hotel was clean,hot breakfast offered daily, free shuttles to and from the airport ran every half hour, to go breakfast packed for us to take with us for our early departure. Very easy to catch the Bart into the city as the free shuttle will drop you off and pick you up right at the Bart station in the airport. You can also catch a bus a short distance from the hotel. The staff had printed instructions available at the desk on how to take the bus or the Bart. Overall pleasant experience.

    4
    « Nice airport hotel! »

    We have stayed here 2 x 1 night (before and after our motorhome vacation). The rooms were nice, the complimentary beakfast was great and the staff helpful. We took the bus (across the street, line 292) to downtown San Francsico. And we have rented a car at the airport for driving around. During our stay the airport shuttle was never on time and the bathroom is very small. Overall, we would recommend this hotel as a nice airport hotel on a central location.

    4
    « Would stay here again »

    The rooms were well appointed, bed was VERY comfortable, staff friendly. Hot choices for breakfast. Go early rather than later for breakfast, fills up quickly. Location was great for us, we easily made it to AT&T Stadium, good food choices near by.

    3
    « Basic hotel »

    We stayed in this hotel for one night coming back from Kona, Hawaii. We arrived around 10:00PM and the shuttle although a little late from the time we were told, it did arrive at the airport to pick us up. This hotel is convenient for the fact it is very close to the airport and has a shuttle that departs often. Now, the reason why I gave it a 3 star... we had booked a king and had the reservation made several months ahead. When we arrived the clerk was pleasant but did not tell us that the room she actually gave us had a queen size bed and was extremely small and in corner. I called downstairs asking what happened to my king size room and she said they were sold out. She then told me she could offer me a room with two beds and I decided to go with that. When we went to that room I noticed it had two double beds and not two queens. Number one, it would have been nice if the front desk person would have told us at time of check in she was not giving us a king size bed and given us choices and number two she should have explained that the two beds were not queen. The room was much larger than the one with the queen size and we were too tired to change rooms again, but we did not sleep comfortably because of the bed size. The window did face the highway but the noise did not bother us because we live in a downtown highrise so we are used to it. However, the window did not close properly and needed maintenance. The hotel itself has that older, dingy look, but if I would have gotten a king size bed I would have probably being ok. The lobby and frond desk was nicely done and remodeled. Breakfast was very good and plentiful. The price was good for the area and they did give us a government employee discount. I just wish we could have had the room we booked or a discount for the room we got.

    5
    « Nice »

    Best value hotel right by San Francisco Airport, check in very efficient and special thanks to Bianca for giving that little bit extra with customer service. Breakfast good for a buffet, free transfer to and from airport every 30 mins. Bed comfy.

    4
    « Good place to stay »

    Nice hotel, great service. Amazing breakfast and clean rooms. Shuttle service from airport. We picked this hotel because we shipped our motorcycles to Dudley Perkins Harley Davidson and hotel is across the street.

    5
    « Best BW in SouthCity »

    Hotel offers best breakfast in town, have superior customer service and plenty of available parking, plus frequent to and from airport shuttle .Head and shoulders above the rest of the BW in the area.

    3
    « Deserves 4 star w breakfast included if you book way in advance »

    Comfortable stay on 2nd level but you over an ugly slab of concrete. But if you are not spending much time in room, the lack of view does not matter. Almost daily rotation of front desk except Pinoy lady whom gives local tips to guests whom seek such. Another plus of staying here is if you don't like to dine, Mc Donald is cross the road ! The shuttle is quite regular on the hour and half hour so you don t waste much time waiting. With the many great reviews, they are bound to bump up their tariffs but there is always Holiday Inn across the road to give them competition. For my return trip 2 weeks later price went up from 130 (far advance booking ) to $250 !

  • 4
    « Nice, convenient stay »

    Great overnight stay at this hotel, just minutes from the airport. The front desk staff was very friendly and helpful with my questions. The room was large and comfortable and the bed was ultra comfy. Got my wake-up call as asked. Didn't eat at the restaurant but it looked decent. The only reason I didn't give this hotel a higher ranking is because of the door slamming (which is par for older hotels I guess). Most people were respectful though and at least tried to quietly shut their doors. Overall, it was a perfect pre-flight hotel. Would definitely stay here again.

    4
    « Nice hotel - 5 minutes to airport »

    This is a very nice hotel. The shuttle to the airport runs every 30 minutes and takes 5 minutes to get there. Great complementery breakfast - eggs, waffles, bagels, bread and fruit. The room was large and very clean.

    4
    « nice hotel near SFO and still near city »

    nice rooms with very comfy beds ,clean soft towels , wide room , the bathroom is at smaller side of size but clean . All aminities in room are present except safe , however they are offered at front desk free. wifi is good, breakfast is good and starts so early . free shuttle to and from airport every half an hour

    3
    « Very decent place for at least the short stay near SFO »

    To be fair, I only spent about 9 hours at the hotel - I got in one evening and had an early flight. The parking lot was crowded and it wasn't enjoyable having to go back out to my car after check-in to hand a tag on my mirror but I guess they have to monitor their lot closely. The check-in person was extremely nice and gracious - I was tired and grumpy and she made me smile (thank you!). The room was fine - clean, dark enough for sleeping, had appropriate amenities - and the price was very reasonable. Breakfast comes with the room - but they didn't have an offering for someone departign before the official breakfast opening. Very close to the rental car return at SFO - very simple.

    4
    « Comfortable San Francisco Area Hotel »

    Although not right downtown, this hotel is a great place to make your base to see San Francisco and the surrounding area and not at downtown prices. Helpful staff, comfortable, clean atmosphere with a good breakfast each morning to get you started.

    4
    « A great hotel near the airport »

    I stayed here because I needed an overnight near the airport but was pleasantly surprised by the quality of the hotel. It was very clean and I loved the bed. But, it was much more than that. The restaurant was good and the choice on the menu was large. There was also a very good. Throughout the hotel the service was superb. I was only staying one night but could very happily stayed many more.

    4
    « Recomnended »

    Very clean hotel, with friendly and helpful staff. We had 2 connected rooms and were very very satisfied. The buffet breakfast was very good, fresh and delicious.we enjoyed our stay although it was a shorter one. The location is near the airport, slightly longer distance to the city but we did not mind.parking available.

    4
    « Great room and deal on Park and Fly close to SFO »

    Excellent choice on a recent reverse Park N Fly. Convenient location very close to SFO, clean room with comfortable bed and nice continental breakfast. Shuttle service ends shortly after midnight. Friendly but busy staff. Close to airport so there has to be some flight noise. No problems.

    5
    « Very Nice Hotel »

    We checked in to the Best Western Plus Grosvenor Airport Hotel after a long drive and were please to see ice water and coffee in the check in area. The hotel is pleasant, the room was quiet (not facing the highway), and the desk staff were excellent. They steered us to great parking (you know San Francisco can be pricey) and dining options in the area. The bed was nice and soft, and the shower was hot. Enjoyed this hotel best of the three we stayed in during our trip to CA.

    3
    « Good location »

    The hotel has a good location and airport shuttle service. easy access to public transport. overall good, the staff was good. we suggest to use disposable plates and cups at the breakfast area. thanks

  • 5
    « What a grate atmosphere »

    There are all I need in the hotel, suttle bus services, newspaper, apples, bevarages, a nice resautant and etc. and non-intrutive but heartwarming service is wonderful. And the location is perfect to visit all sites in Silicnon Valley.

    1
    « Terrible!! »

    My friends and I got 2 rooms. Upon entering, Our room had cookie crumbs on the floor and our friends room was even worse! It was my first time to witness a room where the housekeeping staff left a plastic of garbage, glasswares, and laundry IN THE ROOM. All of these are upon check in. Told the front desk staff about it but he offered a downgrade room since they're fully booked. The front desk staff doesn't have a pleasing personality either.. And their staff seems unmotivated. Breakfast was terrible too. I would never stay in this hotel again and will tell my friends to avoid staying here!

    4
    « NICE HOTEL NEAR THE AIRPORT »

    I was pleasantly surprised by this hotel. It's always hit or miss when you stay near an airport. This was a hit. It was clean and the staff was very attentive. I was afraid it would be very loud with planes flying over so I bough ear plugs but surprisingly I didn't have to use them. The airport shuttle was on time and the hotel had little grab bag breakfast for the early birds who were leaving before the buffet was open.

    5
    « It's All Good »

    Room was clean, bed was comfortable, tv worked well. Nicest breakfast area we've ever used, good breakfast with plenty of choices for anyone. Staff was accommodating and helpful, one of the employees loaned our daughter his cell phone charger.

    4
    « Decent »

    Hotel was ok. Not great, not terrible. Clean and convenient. Lots of ambient noise - airplanes, doors opening and closing. Fitness room was small, but had what was necessary. Parking is limited on a busy weekend.

    5
    « Simple and convenient »

    Stayed there solo for 4-5 days. It's a good hotel if you're looking for a decent bedroom far from the main city. The most convenient BART station is at the airport, but there's a shuttle that goes between the airport and hotel. You can use the shuttle to get to the airport in order to catch the BART. The hot breakfast buffet is good, which helps save some money on eating out in the morning. For a decent price and good amenities, this is a good hotel to stay in when you want to travel. I would stay here again if I were to come back to San Francisco.

    4
    « nice stay »

    nice stay at BW close to airport. the shuttle is convenient and the location is idea, the bed is comfortable, which is important. The breakfast is OK, but not much choice, if you don't picky on that, its ok. Room is clean.

    4
    « Close to SFO »

    Bianca and her co-worker were wonderful! We were upgraded to a beautiful site. They even helped us with flight information and printing! Excellent employees! The free shuttle to and from the airport,that runs early and late, is a big help.

    4
    « Great hotel »

    Breakfast was really good, hotel shuttle efficient pickup/dropoff from hotel. Close to a shopping mall, McDonald's across the street and gas station. My family really enjoyed staying at this hotel. Parking can get quite busy in the evening.

    4
    « Good location....Nice breakfast! »

    Even though the hotel needs a "make over" I can say it is OK. Location was perfect to get on the train at the SFO Airport to San Francisco downtown. Breakfast was convenient and fresh, with enough variety of items. Staff was friendly but they should pay more attention to housekeeping mainly in the bathtub.

  • 5
    « Convenient and affordable hotel near San Francisco airport »

    I use SFO airport frequently for return flights to get home. This is my favourite when booked for an early departure. The staff are always very friendly and helpful. The menu in the bar has some pleasant surprises -- more than the usual fare for an airport hotel. The hotel lobby area and main floor exterior were recently renovated. The rooms are comfortable and clean.

    4
    « nice stay »

    were looking for something affordable on my visit to San Francisco and found it here. staff was very helpful the hotel is very close to the airport and very quiet, breakfast was good will recommend this hotel

    4
    « Quick stop before flying out of San Fran on early flight »

    The service was wonderful, the rooms and elevators are somewhat dated but functional. The food was good. After dropping off rental car the night before departure the shuttle was 10 minutes late from scheduled pick-up time. The shuttle was prompt in the early morning before our departure.

    5
    « Great Park/Sleep/Fly Hotel »

    We have stayed here to park our car rather than using airport parking. Always have friendly service, good breakfast and a great night sleep before getting on a flight. This time we parked and spent the night on our way home. Our car is always in the same shape we left it in. No dings or dents. Very comfortable rooms, especially the beds This last time we were given a mini suite.

    5
    « Great value not far from the aiport and downtown San Francisco »

    This was the first time I stayed at the hotel. I was looking for a hotel not far from the airport. It can be difficult to find a good value hotel with parking around San Francisco. This hotel was very clean, the free breakfast in the morning was great, and it was easy to get to from the highway.

    5
    « BEST HOTEL IN SOUTH SAN FRANCISCO »

    The Best Western Plus Grosvenor Airport Hotel is the best hotel in south San Francisco. The hotel and staff lives up to the "PLUS". The rooms are large, clean and comfortable beds. Their hot breakfast is excellent and you can't beat the shuttle service that takes to from the airport and to the airport. We always stay at this property and I highly recommend it.

    4
    « Perfect for SFO parking and staying pre or post flight »

    There are many park and fly hotels near SFO, but this one seems to have the very best staff. All were personable, friendly, and concerned about our visitor experience. The room was fine, the breakfast generous (average ingredients), and overall, I have now switched from El Rancho to the Grovesner. Special kudos to staff member Bianca.

    5
    « Relax after crossing USA and get pampered! »

    Best Western Gorvernor is only a few miles from San Francisco International airport. How convenient!. A complimentary Shuttle service is provided and you do not have to hassle upon arrival with a car rental. A delicious buffet breakfast is prepared fresh daily by their hard working team. The lobby area is always busy with many travelers passing thru, but during our 5 day stay, the kind staff was Ready to accommodate our needs or questions. Easy central location to many sight seeing areas - loved the Golden Bridge and piers. And Best all all near to our family celebration in Pacifica, CA. Thank you Best Western for being the BEST.

    2
    « Protect your property »

    The stay itself was great but the problem we had was not resolved and I don't think we will stay here in the future. Mr. Kong,( the CEO was sent this) we had a problem and your managers didn't even address it. We paid to park there and our car was hit. The clerk said that problems of that nature are not covered. We ask to see any security videos to see if we could determine what car hit us and you didn't even comply with that courtesy. Mr and Mrs Keena The room itself was comfortable but the way management or lack of management to handle a problem is poor.

    5
    « Great Hotel Stay »

    The entire experience at the hotel was great. The room was comfy, the location was great and offered easy access to all points due to the proximity of the highway, and the breakfast was great. The only thing that could have made it better was an indoor pool.

  • 4
    « Good hotel if you have a car »

    We stayed at the Best Western Plus for a San Francisco vacation. The hotel is close to the airport with easy access to the freeway. We had a car and were in the city center within 20 minutes. The hotel is nice, decent breakfast and everything clean. I would definitely stay there again.

    4
    « great stay »

    very close to airport, on time shuttle. Perfect place for short term transit stay. Quick check in/check out. room is pretty nice and clean. Breakfast are also good. overall, this hotel is good and value for money.

    5
    « Excellent accomadations as well as location »

    This hotel is overall excellent becuase of the accomodations, location and staff. We have stayed at this hotel for several years while doing buisness in San Francisco. The staff will see that you have everything that is needed at anytime, day or night! Individual consideration is given to each stay as we frequent UCS for variuos reasons.

    4
    « Great value »

    My family and I stayed here the night before a morning flight. The hotel building itself is very nice. It is also very popular! The front desk staff was helpful and able to manage all the people needing assistance. This is not your typical hotel breakfast. You have to check in with the head waiter, and then get in line. I guess that the food was a "high-end" continental breakfast, including hard-boiled and scrambled eggs, sausage, cereal, bagels, toast, juice, etc. Something for everyone! There is just enough parking. It was dark in the parking lot. Overall, a good night's stay.

    4
    « Exceeded my expectations »

    The hotel was very quiet, clean and comfortable. The staff was extremely friendly and helpful. The buffet breakfast offered a huge selection, which we thoroughly enjoyed. A Sees Candy store right across the street was an added bonus!

    4
    « Business and pleasure trip »

    The hotel staff was very friendly and went the extra steps to make sure our stay was pleasing. The noise level from the outside is a bit loud at times from the traffic flow. It is a good location for the airport, but rather isolated for convenient shopping.

    4
    « Overnight stay after long flight »

    The hotel staff was very nice, I was given a small room at end of bldg. Facing main street, after arriving at room I noticed a lot of street noise , so I changed rooms to opposite mid area of hotel. I was on the 9th floor, very nice remodeled rooms well equipted. I was happy, and had a peaceful night, even though the hotel was booked solid, it was very quiet later in the evening. There was a restaurant, but I has eaten out prior to checkin. The next morning I ate a free buffet breakfast, had most everything for a breakfast, only meat was a hash and potatoes which some might be unhappy with. There was fresh melon, juices, omelet stand, rice, cereals, eggs, and pastries, adequate for most guest on the run. During the day they are open for meals, and serve mostly oriental dishes. I was happy with my selection of this hotel. There is a charge of 7. For self parking, which is cheap for the area. It has easy access to the airport, and I would stay here again. Rooms are nicely appointed, staff are accommodating, and close to places to eat. There is an IHOP next door...the price was great for the area. Would recommend

    4
    « More than I expected... »

    Given the good price I was expecting a lot less. Pickup and drop off at airport was good and fast. Room was fine, not brand new but in good shape. Free breakfast was plentiful and good quality. Just spent the night between flights and it was a good choice.

    4
    « Good stay »

    Spent one night here as we needed to be in Daly City early in the morning. The beds were comfortable. The room had been updated some time ago, but it was in good condition. The breakfast was a nice bonus as it included several hot items, including steamed rice and corned beef hash. Overall, a good stay that's convenient to the airport and the surrounding cities.

    5
    « Great Hotel & Great Value »

    I like this hotel. Its convenient to airport and San Francisco. The people that work here go the extra mile to make your stay great. Clean rooms, nice amenities. The shuttle from airport to hotel is very important to me. The breakfast is great and something for everyone.

  • 5
    « Wonderful stay in South San Francisco »

    This was a very nice, clean and friendly place to stay. The breakfast was great! It was easy to find off of the freeway. The added bonus was a Sees Candy Store right across the street. If we visit the area again, we will definitely stay here.

    4
    « Very good choice near SFO airport »

    We chose the BWP because of it's proximity to the airport and it was a good choice. The hotel bar and dining area had plenty of options. The queen suite was OK. We would have preferred the bathroom to be more accessible to the living room without having to go through the bedroom.

    5
    « Pleasure trip »

    Excellent overall, from staff to amenities...Staff are really friendly and very helpful. Hotel is clean and the rooms have plenty of space. The beds are very comfortable. Check in and check out is quick. Keep up the good work Best Western Plus Grosvenor !! You guys give out of town people a home away from home.

    2
    « Stay at hotel »

    There are very much noise from the airport and from the aircondition.The rooms are old and small. it's not possible to get coffee between during the day. It's an okay hotel for a short stop before flying out but not for a longer stay in San Francisco.

    5
    « Great option when visiting SF »

    I attended a conference at the Moscone Center and refused to spend $400+ a night for a hotel room downtown. The Grosvenor was the most economical, yet high-quality, hotel I found. I was able to take BART to Moscone each morning, so I ended up saving a ton of money. The rooms at the hotel are roomy and light, and the bed is super comfortable. The breakfast in the morning is very good and is included in the room rate when you book your room directly with Best Western. If you're planning to visit SF, I highly recommend staying at the Grosvenor and saving some serious cash.

    4
    « Good Option For SF Airport Short Stay »

    Not to be redundant, but my experience at this hotel echoes the majority of those made by the other reviewers. Hotel is close to SFO, it's old but being updated, service and check in and out is quick, rooms are small (especially bathrooms), employees are friendly, and breakfast is big but boring. My only criticism is simply that upon entering my room for the first time, the garbage from the previous stay was still there; pretty big oversight for a hotel that proudly shows its housekeeping awards. Restaurant menu is all over the map; no doubt trying to satisfy an international clientele. Be prepared to drive a bit for quality food; the area around the hotel is a food desert. What recommends this hotel over the dozens in the immediate area is the pricing and proximity to SFO, especially if you are just catching a flight. Perfect for a short stay; if vacationing in SF, there are better options.

    5
    « Everything you need! »

    What do you want in a hotel the night before an early flight home? 1-dependable shuttle service; 2-front-desk personnel who pay attention to your preferences; 3-convenient bar and restaurant with great bar food and menus; 4-no-hassle, in-house Internet; 5- a computer where you can print out your boarding passes; 6-clean quiet room with fridge, microwave, robes, and a comfortable bed; 5-a bagged to-go breakfast, even at 5 a.m. Best Western Plus Grosvenor SFO has it all.

    3
    « Average Airport Hotel »

    This is your basic run-of-the-mill airport hotel. It's all about the location and convenience of being near the airport and freeways. The room was clean and updated. The included buffet breakfast was quite good with lots of hot and cold options. There is easy access to the freeway and it's a short 20 minute (non-rush hour!) ride into SF. The price is WAY better than downtown so we chose to make the drive for our two days there. The surrounding area is commercial and I wouldn't walk around here after dark. Again - everything that is typical of an airport area. The hotel itself felt safe and the exterior entrances were key-card entry so it was fine.

    5
    « Best Hotel In the San Francisco Area »

    This hotel is great and easy to get to and the staff are the best !!!!! Parking is very cheap Vs staying in San Francisco which is very expensive !!! The beds are the most comfortable beds I have every slept in at a hotel.

    3
    « Decent Airport Hotel »

    Nothing special. Room is typical of these hotels. Adequately roomy. Decor was pleasant.. Clean. Decent breakfast included. Recommend for this use.... going to and from airport and leaving car. Staff fine.

  • 5
    « They'll be expecting you! »

    Everyone from the morning maid to the check-in clerks treated us as though we were the only patrons in the hotel. They were extremely polite and very helpful, Our suite was very clean and comfortable. We had dinner that night and breakfast in the morning...both were wonderful. We'll be back!!!

    4
    « Close but too close »

    Close to the airport but didn't get much sleep. Plains taking off thru the night, late night/early morning travelers were inconsiderate of others. Stayed the night before our flight early in the morning. Convenient shuttle bus, room is very nice, comfortable beds, restaurant open til 10 pm, breakfast starts at 6am we didn't get to enjoy but got a nice sack breakfast instead.

    4
    « Good airport hotel »

    A good overnight hotel for airport, nice lounge, good clean room. Good value compared to many other SF airport hotels. Free shuttle service, punctual and regular. Hotel staff efficient and courteous, recommended.

    5
    « excellent choice for the airport »

    This a really nice hotel with a great staff. We did a park and fly package. The shuttle was great. They even have real cups and glass's there. not like the hyatt airport hotel. We had food delivered and it was great. There is a large Costco right across the street for items and gas.

    3
    « Small Room, Would stay in a pinch but not long term. »

    We stayed here for an overnight connection. We got to the shuttle bus area, I called and asked how frequently they came and she said the next one would be there in 10 minutes. We diligently watched the shuttles come. After 20 min I called back and they said I missed it. Next one was in 20 minutes. So we waited. A bus parked way behind the others, I started walking toward it to see who it was and the driver stepped out. I asked if he was with the BW Grosvenor and he said no. As I was walking back, the bus started to drive by and I saw it was for our hotel. Had to flag him down. Hotel check in was nice and quick. Got up to our room which was next to a stairwell. The wind was blowing so hard it was whistling through the stairwell door. We could hear it in our room. Our room was tiny. Probably 12x12. It had queen bed, 1 nightstand, small table, desk at the foot of the bed and a cart with fridge in it. Everything was nicely updated, just very very cramped. We ordered room service which was very good, very plentiful and considerable affordable. We did not do the breakfast the next morning since we had an early flight. They were supposed to have snack bags for those leaving before breakfast but were not ready for those leaving on the 4am shuttle.

    4
    « BW Grosvenor »

    Clean hotel, friendly staff, especially the woman bartender- who went out of her way to please. We didn't care for the free breakfast, but it was a full breakfast including eggs, potatoes, and sausage, waffles, yogurt, etc. Convenient off the freeway location to SF Airport. The only issue for me was although it is only about 9 miles outside of SF, driving into SF during morning commute traffic, and back to the hotel during rush hour was a bit difficult. A 9 mile drive took 35 minutes.

    4
    « for quick over night to be close to airport and auto rental return. »

    room is standard but nice. Bed is very good and comfortable. service is very good. breakfast is very nice and very nice seating. Parking was extra. wifi worked well in the room without probs. very nice office with 2 computers and printer. IHOP and Denny's near by. Free shuttle bus from/to airport. they stop at Holiday Inn across the street and Travelodge down the street plus at this BW hotel as well.

    4
    « Close to Airport + Good Breakfast »

    The hotel is very close to SF airport. Have Mc Donald in front of hotel. Breakfast is great. But the sad thing is they charged USD7 for parking fee for hotel guest. It is not easy to find a parking space inside the hotel. I stay in 4th floor in front of elevator that make very loud ring everytime the elevator got to the floor. Very annoying.

    5
    « Surprised! »

    I had an unexpected overnight layover in San Francisco and I had nowhere in mind until I found this surprising gem of a hotel. It stands out in my memory because of how effortless the entire check-in and check-out process was for me, as well as how neat and classic the entire hotel presented itself. The shuttle to the airport was lovely and the driver was a complete sweetheart. My room was immaculate and it was very quiet. The front desk staff were extremely courteous and kind. I've been meaning to leave a review for a while now. A big thank you to making my layover bearable (and enjoyable!)

    5
    « San Francisco Vacation »

    We stayed in the Best Western Plus at SFO for our two nights in San Francisco and found it overall a great hotel for our stay. We were a family of six and had two rooms. Front desk was very friendly and helpful, especially Mary. Lady in the bar/restaurant was also very informative and nice. Shuttle to the airport was convenient to catch the Bart into San Fran and to the airport later. They also stored our luggage when we had a late departure. Everyone enjoyed the complimentary breakfast offered, and my husband made use of the fitness room in the evening. I would stay here again when in San Francisco.

  • 4
    « Great Hotel for Airport Travel »

    Hotel and restaurant staff were very nice. The rate was reasonable, parking was easy, staff helpful, room clean and comfortable, shuttle easy to use, etc. The only reason that I would rate it a 4 vs 5 is that the shuttle only runs every 30 mins. Would be nice if they joined with other hotels and could offer every 15 mins.

    5
    « Good Value »

    Excellent choice for a trip to San Francisco with reasonable parking and a comfortable stay with free breakfast. Only 20 minutes into SF. Very close to airport with free shuttle. I will stay there again!

    5
    « Very good value »

    I booked this hotel on my brothers recommendation. He has traveled around the world for his work and in his leisure, he and his partner use Best Western hotels as they are a good value and provide what he needs. I am pleased I went with his recommendation. I am disabled and was visiting my 3 and 5 year old grandsons. I booked a room for myself, my grandsons and my daughter, for four nights. From the first time I contacted the hotel they helped me choose the right room. I had originally decided on a single king bed as the boys co-sleep with their parents, but the hotel moved me into a disabled room with two queens for the same price. It worked out perfectly. My grandsons, as all children this age are, were very loud and messy. The hotel staff was gracious about getting us extra towels, cups and accessories. They vacuumed the room twice one day because of the mess they made with crackers. In the restaurant, they were treated like little royalty and the staff was quick to clean up a spill or get more napkins for us. The staff answered my questions accurately about how to get places I wanted to take the boys. Staff was knowledgeable about the area and knew were there were parks and kid friendly venues for me to take the boys. I got confused about check in for my return flight and one of the staff stood with me and helped me take care of it and get my boarding pass. They offered to help me get my walker in and out of my rental car, as it was heavy and awkward. Once my youngest grandson took off running out the front door of the hotel and one of the staff caught him just in time. (The boys can be a handful at times). Thank you for the great experience you provided for me. I will return

    4
    « Almost Perfect! »

    This hotel is the venue of my seminar, so I booked in this hotel for 4 nights. The hotel staff were friendly and helpful. Ameneties included were mini-ref, wi-fi among others. Room/bathroom were clean. Location is near the SFO airport and McDonald's is just across the street. I have no problem with my stay except with for free breakfast food which has limited choices. For my five days stay in the hotel, the breakfast meals always come with meat containing pork.

    4
    « I would recommend this hotel »

    The property is very well kept. Staff is helpful and pleasant to deal with. The morning breakfast was outstanding. Location is a big benefit. Close to freeway with easy access to San Francisco or the Peninsula. Family friendly, quiet and a great place to stay.

    5
    « They get it right every time! »

    Again... a perfect stay! The hotel is very well managed. The entire team has a real sense of pride in the quality of their work. Breakfast is delightful, a great selection run by caring staff. I love this hotel!

    4
    « Nice »

    Search for a good hotel deal around SFO area, we booked this hotel for 3 nights with a good price. The hotel were Clean, modern, quiet and very close to Sfo. Staff were friendly. One was even showed us some area to visit. Breakfast included. Free parking. We will book it again in the future.

    2
    « Worse ever stayed in Best Western hotel »

    1. Did not got the room I reserved 2. Very... bad Wifi. I waited 10 minutes to load a page or timeout. 3. Noisy room because it is close to the freeway 4. When complained, the front desk staffs just said "I am sorry" and did not try to help me.

    5
    « Great place to stay near SFO. »

    Friendly, competent people at the front desk, clean, comfortable, quiet room with all the amenities and the shuttle is always on time and helps with the luggage. Hard to beat for the price! Have been staying here for many years and very consistent service and cleanliness.

    4
    « Stop-over »

    Overall experience was good for comfort, amenities, facilities & staff services Except the room was small if for mature couple stay. Good wifi connection & breakfast was nice. Was given microwave when requested.

  • 4
    « Good price and very convenient to the airport! »

    We stayed 3 nights and if you need to stay near the airport, this is perfect, with good prices (booked through Booking.com). The hotel is relatively well maintained, and while not immaculate, it's clean enough. For example, all along the baseboards in our room, there is an accumulated dust line on the carpeting. But, not a huge deal. The first day, we were gone all day and got back to find the room not cleaned at all. We called reception right away, then spoke to a staff member who came up with toiletries we had requested and the next morning mentioned it to desk staff. Nobody apologized; we just got a "Hmmmm... we're not sure what happened there!" When asked at checkout if everything went OK, I repeated myself and the desk person looked puzzled, but not concened. Due to that lack of concern or apology, I insisted on some recognition of the loss of service paid for and he refunded me $7.00 for one night of parking. Speaking of which, parking is paid, and they must have a very healthy airport parking business, because the lot is always crazy full and we often had to circle around a few times before finding a spot. Good breakfast with hard working breakfast staff. All things considered, our stay was positive with a couple of minor annoyances, and we would return.

    5
    « Good choice in San Francisco »

    We stayed here 3 nights and we're pleased with this hotel. The shuttle to the airport got us to the BART station which was then a short ride downtown. I'm glad we didn't try to take our car downtown as SF traffic is crazy and parking, if you can find it, is expensive. There was originally a mix up as we were given a handicapped accessible room which we didn't ask for but they were very helpful in changing us to a regular king room on the same floor. We even had a bit of a bay view from our room! Breakfast was very good, lots of choices and regularly refreshed. Our bed was comfortable. We'd defiantly consider it again. They have sufficient parking but charge $7/night - free would have been nice.

    5
    « Many ammenities »

    The Best Western Grosvenor is one of the top three Best Western plus in the Bay Area. Their courteous staff and excellent breakfast are unparalleled. Always recognize the Best Western Platinum members, also. Always an enjoyable stay while on business trip.

    5
    « Exceeded expectations »

    We were pleasantly surprised by the service we received at this Best Western. From check-in to check-out the staff delivered above average customer service. The person we checked in with asked questions and offered services to meet our needs. The restaurant staff was friendly and quick. The room was small but very clean, attractive and had everything we needed. I would definitely recommend.

    5
    « Great rooms and customer service »

    Great service. Free shuttle to the airport. Bagged breakfast if you are leaving before breakfast is served. NO free coffee in the lobby. Rooms were clean. You can hear the airplane noise, but to be expected being that close to the airport.

    4
    « Nice Place »

    I stayed here for a training course and the hotel is nice and the staff were good but it is not near anything. I did have a problem at check in. I asked for a quiet room and they put me in a room across from the elevator. I didn't even settle in before calling and requesting a different (quiet) room. It took some negotiating but eventually they gave me another room. The stay was good after that.

    3
    « Good enough for a business trip - quiet and clean rooms »

    They charge $7 for parking. The hotel is very close to SFO, but you rarely hear the air traffic. They have a restaurant and bar on site. While the hotel is an older property, it is clean and comfortable and you can see that some updating projects have been completed and others are still yet to be completed. The pillows are small and the mattress was firmer than I like, but all things considered equal, I would stay here again on a business trip. I wouldn't try this place for a romantic weekend. There isn't much around the property, an IHOP and McDonalds.

    4
    « Would Have Given 5 stars but... »

    Other than a very welcoming lobby, nice decor, staff were nice and accommodating; however room fell short of my expectation as I assumed the beds would be Queen sized; it came as full sized ones and my room did not have a microwave oven; when I notified the receptionist about the beds she insisted it was Queen sized so I did not bother asking for a microwave oven. Other that that..overall the hotel stay was okay hallway was clean; breakfast was satisfying with a lot of food choices, I just wished they serve oatmeal-but everything was a-okay.

    4
    « Good Value for services »

    Comfortable room, Wi-Fi, complete Breakfast, Car Storage available, Airport Shuttle on the half hour, Courteous staff. Have used Best Western Grosvenor four times; each visit has been very satifactory.

    4
    « Everything you need for a stay near the airport, BART will take you to The City »

    You will get everything you need if you stay here. FULL continental breakfast with biscuits & gravy, scrambled eggs, the works...not just pastries and coffee. VERY busy dining area at peak time, but there is plenty of seating for all the breakfast eaters. Room was quiet and comfortable. Bathroom is tight but it got the job done. First time travelers to CA beware, our water restrictions mean business, so low flow faucets are everywhere, this hotel is no exception. Pool is outside in the parking lot. Kids would love it no matter. Truly a traveler's hotel. Has Everything. Bar seating area open 24 hours, last call at midnight, ample selection, great staff. If you have time, you will be so close to San Francisco, drive in and go see The City. Hotel is very close to the Milbrae BART station, less driving, easy trip to The City with no parking hassles if you want to use public transportation, downtown buses, cable cars etc. If you don't have a day to play, but you have a couple hours to spend, you can sit by the windows at the restaurants just down the road from BEST WESTERN PLUS and watch the planes take off.

  • 5
    « overnight stay for airport »

    My family of two adults and 2 kids ages 13 & 11 stayed here over night before our flight home. Shuttles arrived on time as posted on the shuttle schedule. Breakfast was excellent with hot and cold foods. Beds were comfortable.

    4
    « Everything I Wanted »

    I expected clean and neat, and that's what I got. It isn't a destination in itself (which is the only reason I didn't give it a top rating), but for what it is, it does it well. Wonderful breakfast, clean room. My stay in San Francisco was better for the experience.

    5
    « Good customer service »

    Receptionist was great and very helpful, room was nice and clean besides the people next door letting their baby cry for over an hour everything was great. Good Breakfast and a nice restaurant and bartender who made you feel right at home.

    5
    « Good Locations »

    Right off of the 101. Clean, continental breakfast. Other places to eat breakfast if you don't want the Continental breakfast. The only bad thing is they charge for parking. Next time I will use Taxi or Uber to get rides to my destination. The $114 parking charge was a bit much.

    5
    « best airport hotel »

    I Have stayed here many times and I will not stay anywhere else. Very clean, Quiet, and really great staff. Very comfy beds, close to airport, and free shuttle service. They also let you leave your car there while gone on your trip. Absolutely awesome.

    5
    « great location at SFO »

    Close to the airport with timely shuttle service. Good full-service hotel. Well-made cocktails in lounge and very well prepared dinner in restaurant; with very reasonable prices. Very comfortable bed in quiet room that blocked out all airport and traffic noise! We'll be back, whenever we're travelling through San Francisco.

    5
    « Super Bowl week 2016 »

    We were coming to SFO from NC for the Super Bowl....I was skeptical at first as I had gotten a really good rate through my vacation club. I was afraid once we got there, they would try to charge me extra, but they did not. The only trouble we had was a long wait at the airport for the free shuttle. It is possible the shuttle passed us as we weren't sure what we were looking for....the rest of the week was a breeze. We rode the shuttle multiple times during the week to connect to the BART (train/light rail) into downtown SFO. The drivers seemed happy that we rode the shuttle a lot, of course, we did tip him a couple dollars each time. The beds were very comfortable and the daily breakfast was a nice surprise....it was interesting to get see steamed rice for breakfast. Each day the offerings were a little different. It was really nice to see fresh apples in the lobby and citrus infused water as well....computers were available for checking points of interest or flights....overall, I definately stay again. However, if you think you will be going into downtown often, it cost us 18.00 per person round trip to ride into downtown each time....almost 60.00 for the 3 of us...so not really worth it to go into town for dinner...however there was a downtown South San Francisco shuttle that took you close by for more restaurant choices. The shuttle was free during Super Bowl week. Close by there is a IHOP and a pretty good Chinese Buffet...across the street there is a McDonalds....next door there is a See Chocolate shop....we were only about 1 mile from the airport. 40 miles from downtown SFO and about 40 miles from San Jose....pretty much right in the middle of where we needed to be.

    2
    « Okay for an overnight, but definite room for improvement. »

    Hotel is very near San Francisco International Airport and is listed as a Best Western Plus. The rooms are very small and dark, and the front desk staff, while cheerful, have a terrible habit of asking you to wait while they talk to each other, communicate messages over the walkie talkie, and answer the phone. The restaurant offers basic fare, but something for every taste, from Asian, to Italian, to sandwiches, steaks and seafood. My server, Linda, was very friendly and efficient. While I probably won't return, for a quick business overnight, this hotel is acceptable.

    4
    « A great place to stay. »

    There was a free shuttle to and from the San Francisco Airport, we were glad of as it was pouring rain. The driver was courteous and let us know which hotels he would call at, ours was the first. The ladies at the reception were very helpful. Water with fruit in was available while we waited to check in. The room was spacious and clean and the beds were very comfortable. An excellent breakfast with a variety of items was available and include, free papers were also available.

    1
    « denied late check out and had to get another hotel just for an hour! »

    I was forced to leave when i needed late check out to get ready for a late afternoon meeting and Roberta denied it to me and I had to scorunge and was stressing out trying to locate a neaby hotel to save me BUT i had to pay a full nights stay for just one hour I needed. I a,m asking for a refund becuase I stay at many hotels and it was never a problem but all that I had to go thru was awful. unless they refund me I will never go back again and will tell everyone I work with,

  • 5
    « Very pleasant staff »

    I left my cell phone in my roomon checkout, staff found it and kept it for me until I could collect it.Very honest and pleasant staff. Overall it was a pleasant stay with a friendly atomoshere and a convenient location for the airport and city.

    4
    « Don't get discouraged »

    Don't get discouraged by the old interiors of the lobby and the hallways, when you get to your room you'll see that the rooms.and the bathrooms are renovated and really looks nice! The room is very spacious too with a big screen tv and the bed is very comfortable. The staff are friendly and the restaurant downstairs offers good food. Breakfast was included and it was sumptuous - 3 main courses and lots of fruits and bread to choose from. Hotel is very close to the airport, less than 10 minutes shuttle ride. You have to wait for aboit 30 minutes for the shuttle though because it doesn't arrive on time.

    4
    « Affordable in San Francisco »

    Stayed two nights to get out of the rain. Ok transit access but some real crazy people on the BART. Breakfast was good and changed from one day to the next. If you want to check in earlier than 3pm you need to make arrangements prior to getting there.

    4
    « Close to SFO »

    Deluxe suite was great. We only had one night to enjoy this awesome room before boarding a plan for Europe. The room was spacious with two flat screen tvs so everyone could see what they wanted. The hotel staff were very accommodating and the only struggle is when you arrive late you will need to park way out back. I did not use the restaurant during this stay but I have used it in the past and the food is very good. I recommend the bay shrimp salad.

    5
    « Wonderful stay »

    We have stayed at this property many times in the past and have continued to get consistent wonderful service. The rooms are clean, spacious, and breakfast generous. They treat their BW members very well too and accommodate when they can.

    5
    « SFO Airport South »

    A centrally located hotel not far from the airport and very efficient. Airport van service very reliable. I highly recommend it. I have stayed here some 15 times over the last 10 years...the beds are especially comfortable. If you want a hotel near the SFO airport, this should be the one.

    5
    « Old faithful »

    We stay here several times a year. The rooms are always clean and fresh. The staff are competent and friendly. We use the shuttle service which is a great convenience. We choose the park-and-fly option, which saves us money and time. The free breakfast is acceptable and other meals are good.

    4
    « Does what its designed to do »

    I stayed here because it was convenient to my business trip plans in downtown SF. It is clean and the breakfast was excellent. The building is clearly getting dated and the rooms are clean and nice, but the bathrooms are really tiny. No worries. Excellent customer service from Imelda, at the front desk make up for these minute shortcomings. I say bring back the gym visit privileges to local gyms because the fitness center was lacking. Try to get a room facing the front of the building because facing 101 expressway, my room, was really noisy.

    5
    « Good place to stay »

    Clean, Convenient and cozy. We stayed here each time when we come to San Francisco and feel it like home. We are familiar with the people and place and even the See's Candy next door. And everything is nice. Each trip is a nice memory. I love it here!

    3
    « Nice enough hotel and convenient »

    Attended a convention at the Moscone and chose this instead of paying close to $500 / night at downtown hotel. Other reviews refer to the rooms as "tired" and "shabby" and I completely agree. The property needs a major overhaul / updating there. My room had a rather large hole in the curtains and the window didn't even shut completely. As the room faced the highway and is near airport, that made it rather noisy. Room also had no remote for the TV. The bar and food were pretty good -- and the bartender gave me a free drink!

  • 3
    « Convenient but better places elsewhere »

    This tired hotel has a shared shuttle bus with other hotels and is on the main road - quite expensive although helpful staff allowed us to keep the room until 4pm with no extra charge. Bar restaurant OK, bedroom small.

    3
    « Warm staff makes up for so-so accomodations »

    While the lobby of the hotel is quite nice, and the food is actually pretty decent, the rooms themselves are somewhat shabby. The heating system in particular is clearly old and the shower curtains are warn. However I was very pleased with the friendliness and cheerfulness of the staff, especially those in the restaurant.

    5
    « Business »

    A friendly and very helpful staff. Room was comfortable and clean. This is close to the airport. They have a decent breakfast to fuel up for the day. I would recommend this hotel for anyone wanting to stay in the area. San Francisco is only 20 min away.

    4
    « Good stop before an early flight »

    Very comfortable place to spend the night if you have to take an early flight in the morning.The shuttle comes every half hour. Occasionally can get crowded but since it starts at this hotel, there is usually not a problem getting a spot. There is a token bag breakfast available if you have to leave before the breakfast buffet opens up, but not really worth it (a cold danish, and apple and a light yogurt).

    3
    « Quick overnight stay »

    stayed here 1 night with family of 4. The rooms are nice but small. Beds were pretty comfy. bathroom pretty tiny. The hotel is a bit dated but for 1 night was ok for us. Shuttle was good and on time. we ended up taking a cab to in and out burger in Millbrae but was $50 USD..not worth it and we should have asked for the price before we got in. Our bad.

    4
    « Good place to park and stay as part of your travel plans »

    We were out of town on a trip for just over a week and chose to park our car during our trip, with a one night stay when we flew back to San Francisco. Hotel is convenient to the airport and offers a free, generous breakfast. Rooms are clean, breakfast was good, and staff was quite helpful. It was a good choice spending the night upon our return rather than drive 2 hours after a long flight. Will do it again when flying out of SFO.

    3
    « Close but Average »

    The good news is that the Grosvenor is very close to the airport. It is convenient for a very early morning flight. What makes it at best "average" is that it shows it's wear. This is a threadbare hotel, minimalist in amenities and comforts. Stay for it's location, do not expect more.

    4
    « Great place to stay »

    Stayed for business. Great location, close to the airport, easy on/off of freeway and quick drive to the city. Hotel was quiet, the room clean and the bed comfortable. The breakfast was great and the restaurant had a great menu for dinner. Recommend this place to stay.

    2
    « Perhaps it was an 'off' day »

    My expectations were in line with the reviews. However, they must have been having an 'off' day. When I checked in at 4pm, there were wet towels on the floor, the sheets were stripped but not replaced, other sheets appeared used and stacked on tables. Bad first impression after a very long day of traveling.

    4
    « Comfortable Stay »

    Very clean updated rooms. Airport shuttle very punctual going. Back & forth every 1/2 hour. We had dinner in the restaurant & both the service & food were excellent, not only was our server efficient he was also friendly & thoughtful bringing an extra plate in case we wanted to share the dinnervsaladvthatbwas very large.

  • 5
    « This is a great hotel and staff »

    I have stayed at this hotel a few times and love it. Handy to airport, great shuttle and even greater employees. John Sy, Front Office Manager was exceedingly helpful with all requests and Eugenia Mora, Housekeeping was the same. I had a need for a microwave which was in my room at check-in and requested they replace this microwave because it was old and not safe. This was done immediately. The General Manager of this hotel is also helpful. I don't think I would stay at another hotel in the San Francisco area. The breakfast is also very good.

    4
    « Very Handy for SFO airport »

    This hotel is perfect for anyone travelling to SFO airport, it was comfortable, nice big room, comfortable bed, bathrooms are small but perfectly adequate for weary travelers. I had an end room room 501 which has a connecting door to the room next door, which was a little odd, as I could hear every word from the couple occupying it. But other than that, it was pretty good. The free shuttle to the airport is easy to use and an excellent service that leaves every 30 minutes. There is a Mcdonalds across the road and an IHOP diner a minute walk away.

    5
    « Always love staying here »

    I love everything about this hotel from the wonderful customer service to the yummy breakfast. We've been staying here at the Best Western for at least 13 years :-). Clean, safe, modern. I highly recommend this hotel.

    4
    « Worked for me :) »

    I like the fact that BW offers breakfast, has a bar/restaurant, park n fly, and real close to SFO. My room was a corner room, not to my liking but now I know to question where the room is before I accept a key. I found $200 to be a bit high for a one night stay but I like the location of the hotel. I would recommend hotel to a friend but also advise them of the pricing of rooms.

    3
    « One Night Stay »

    My husband and I stayed at this hotel for one night following four nights in Napa. We wanted someplace convenient to SFO, and this fit the bill. The exterior is a bit dated, and the bathroom was very tiny. However, for a one-night stay this was perfectly fine, and relatively quiet given the close proximity to SFO. We dropped our rental car off and then were easily able to catch the shuttle back to the hotel. We were on the 4:30am shuttle the next morning and they had complimentary to-go bags for breakfast, including a danish, orange juice, apple and granola bar, which was really nice. The shuttle was prompt and made the final leg of our trip stress-free. I would recommend this hotel for a night or two for close location to SFO and free shuttle.

    5
    « great airport hotel! »

    Nice spacious room, great breakfast, and good location to the airport. we delivered our car the night before our flight, and it was so easy to drop off, and then have the shuttle deliver us back to the hotel. Would definitely stay there again!

    4
    « san francisco airport hotel »

    good hotel for catching an early flight shuttle bus every 30 min takes you to your airline nice friendly restaurant on site and good free breakfest check hotel websites prices look for deal very nice staff at check in and good service in the bar and restaurant. Happy Hour 4-6 pm was good value and free appitizers. 15 min from SFO

    4
    « Hotel Experience »

    Staff was friendly, Rooms were nice, Bathroom was quiet small though, Comfy Bed, Liked that they had options in watching movies in room. Room Service was over priced. overall though it was a good experience

    3
    « Buisness »

    I was able to book this room at a decent rate. The hotel location is close to 101 and has great access to the SF Airport. The room was clean with the exception of an old stain on the sheets. It did not bother me that much but may bother others. The staff was very helpful. There is a charge for parking.

    2
    « Convenient at best »

    Nothing special here. We stayed here because it was close to the airport and we arrived very late. Hotel is worn and dated. The complimentary breakfast was probably the WORST that I have ever been served. The room was relatively clean. Not a fan and would not stay here again. The best thing I have to say is the shuttle drivers were courteous and very helpful.

  • 2
    « Needs updating »

    We stayed here on our way back from Maui and were disappointed. The hotel is in need of updating. Feels stuck in the 70's. I will say that our beds were very comfortable. We ate in the restaurant and it was just okay, but our service was excellent. Would not stay here again.

    4
    « Close to the airport convience. »

    We stayed here for a wedding reception. The banquet hall was good size. They had a DJ, a dance floor and several round tables surrounding it. It was a served sit down reception. Servers were adequate. The food was okay. Upon check in I noticed they kept fruit water refreshment in the lobby. Offered a great free breakfast. Comfortable & clean rooms. Being so close to the airport it surprisingly wasn't loud. We returned our car early the day before our flight out. We had an early morning flight. The shuttle was a quick pick up & drop off to our departing airline.The whole process took less than 10-15minutes from pick up to drop off. Very convenient. I would recommend staying here & will probably make it a point to always stay here my last night in SF.

    5
    « Always a pleasant stay »

    We use the Grosvenor often for park/sleep/fly and have always had a pleasant stay. The rooms are clean and well-appointed. Bianca at the front desk is always friendly and has been extremely helpful, especially this last time when our flight was going to leave a day early and we had to change our reservation at the last minute.

    5
    « Great Stay »

    Great room, location, and customer service. I truly enjoyed my stay at the Best Western. The room was extremely clean, all services were excellent. I will definitely stay more often at Best Western. Great Stay!

    5
    « 2/1/16 »

    I loved the hotel. We used park N Fly, it was awesome. The restaurant was good, loved the free breakfast. The hotel room was clean and comfortable. The shuttle experience to the airport was convenient and helpful.

    4
    « Good for South SF »

    Stayed for 3 days for a work trip. Initial impression was not positive when the shuttle bus from SFO didn't seem to come around for over 30 mins (I called to check on it twice), but it improved once I got to the hotel. Staff was nice and welcoming. The restaurant host was great, offering a take-out option, which I wasn't aware of. The property feels a little dated, but it is also not billed as a 5 star hotel. Room was nice and big, clean, and the bed was super comfortable! Mattress looked new. The walls are a bit thin, so I did hear a toddler next door, but not a big deal. Nothing walkable in the immediate area except McDonald's, but the hotel had a shuttle to downtown South SF, which has some restaurants. To be clear, this is South San Francisco, which is totally separate from San Francisco itself. Overall, the hotel is a good choice if you need to be near the airport.

    5
    « ? Meaning? »

    The Grosvenor is the very best you can hope for! We've stayed here many times, always a great stay. The workers in the restaurant / lounge / bar are especially great! If you're flying out of SFO this is the very best with its location and shuttle.

    3
    « you get what you pay for »

    which means next to the airport a bit of noise of everything motorway - airport - noisy (don't care) neighbours free breakfast which is nice wifi is free - parking not would be great if hotels would adapt to offer at least one hard pillow as well and if there would be the original remote controll in the room for adapting the TV (e.g. brightness, timer ...)

    3
    « Great Value »

    Stayed for three nights recently and was quite satisfied with the overall experience. Being next to the freeway and very close to the SF airport it is remarkably peaceful and quiet. The hotel itself is pretty old but looks like it has been renovated recently. The room was clean, carpet and furniture looks new and bed was quite comfortable. The bathroom is rather small but updated as well. We absolutely enjoyed the breakfast buffet each morning at no extra charge. They actually serve hot food i.e. scrambled eggs, sausage, pancakes etc in addition to fresh fruits, cereal and breads. For the price we paid it was a great bargain. Will stay here again when we return to the bay area.

    4
    « SFO Airport »

    Hotel very well located, price and services are very good. Room are a little noisy. Restaurant food is good and the service is OK. & minutes from rental car return and many restaurants around the hotel.

  • 4
    « Near SFO »

    This place is close to SFO and pretty quiet for being near the freeway. We only stayed for one night and got there pretty late, so I can not say much besides how comfy the bed was, it was pretty clean and the front desk personal we nice and helpful. I would stay there again. Kind of pricey and they charge for parking.

    2
    « work in the city »

    stayed 4 days first night was good clean room lumpy looking bed but comfortable. breakfast the next morn was good .Dinner was warm in some spots cold in others bleah. 2 day bfast ok little cool ?? came back in evening pillows scattered around room coffee service not resupplied. 3rd day got bfast didn't eat it went elsewhere that night no sheets on bed this is going downhill spock to desk person said sorry he would talk to staff.Best western is usually better than this I would expect much more from a plus rated hotel

    5
    « I always prefer best western »

    The best western hotels cover a range of quality levels. This particular hotel is at the high end of the range. It was pleasant and comfortable, without being ostentatious. In short: an excellent best western facility.

    5
    « Excellent airport hotel »

    When I need to stay near the San Francisco Airport I always stay here. The restaurant and rooms are nice but the employees are some of the best I've encountered and I travel for business a lot. If you have business in the San Francisco Airport area then I highly recommend the Best Western Grovsenor hotel.

    5
    « Great clean motel. »

    This motel was great clean and very friendly front desk people. I would stay there again. The breakfast is a full breakfast. And the food was wonderful. The beds were very comfortable and they have a restaurant right there. And they have a nice clean laundry room.

    5
    « Great Service »

    The service personnel from the front desk to wait staff to cleaners is great. Breakfast was basic. I say basic because there wasn't a great deal of variety. We had our meals in the evening at the hotel because I wasn't up to going out and the food was of fine quality.

    5
    « No dishonesty or theft is tolerated by me! »

    Good Morning, I am Steve French. I disputed that Restaurant charge of $15.43 yesterday at the front desk, and I spoke with Lea in the accounting dept. She said she was gonna 'talk' with the room service restaurant delivery guy. He came to the room. He handed me the receipt and my food. I signed the receipt that I got my food and I 'verbally' told him, 'Im paying cash. Do u have change?' He said he only had a $5. I gave him $22 and he gave me $5. I dont drink, I wasnt drunk, I dont do drugs. Im very very clear what happened. Then YOU charge it to my room, so I paid 'twice'. Im not paying $30 for a hamburger and Im not giving him a $15+ tip. I WANT A REFUND OF $15.43 ASAP. I am not going away. I will write corporate and post a bad review if your going to continue to be dishonest. And I will go back there and confront the idiot myself. When I told the guy 'Im paying cash', that would be his clue to inform me to not sign the receipt that I had received my food. And not play some dishonest thieving game with me. I will not go away. The dishonest idiot should be fired! I am a business owner myself and I have employees. I DO NOT TOLERATE DISHONESTY AND THEFT AT ANY LEVEL! PERIOD!! REPLY AND REVERSE CHARGE OF $15.43 IS EXPECTED! Steve French IF NO REFUND OF $15.43.....EVERYTHING IS A BIG ZERO!!!

    5
    « Worth every penny! »

    This hotel is the best compare to surrounding hotels: Their location is in the center of South San Francisco and only 1 mile to airport. The staff is very friendly and knowledgeable. The room is in good size, very clean and the price is very reasonable. The breakfast buffet is surprisingly good. I am very happy with the stay.

    5
    « A hotel worth your every penny! »

    The location is perfect. The staff are very friendly and professional. The room is clean, roomy and bedding is very comfy. Their hot breakfast buffet are awesome and changed. I will book this hotel if I come back SF.

    5
    « Very good value for money hotel, friendly staff, good breakfast! »

    Booked to stay here after flying internationally to meet my girlfriend - she didn't want to drive after picking me up so we booked online for $95, which was the going rate for most of the hotels nearby the airport - but this one looked a lot better than the others! Upon check-in, the front desk staff were very friendly and helpful, and even upgraded us to a suite because of us being long distance! The hotel is very clean and modern and the suite was very cosy. Lounge area with a sofa and a 40-ish inch tv, bedroom and bathroom area (also had a 40" tv). Bed was super comfy too! Breakfast in the morning was included in the price and was a nice surprise! Hot food (sausages, eggs, potatoes) and continental options too. Had to pay a $7 charge to use the hotel parking lot, but we felt that was reasonable enough - there is a free shuttle to/from the airport that takes about 5 minutes. The driver seemed nice and helped with my bags. Would definitely recommend staying here over other hotels in the area.

  • 4
    « Fit for Purpose »

    Shuttle, check in, room, parking and housekeeping all as expected. Breakfast above average purely for the real crockery and cutlery and restaurant decor and setup. Would have loved an area for patrons to put their used crockery instead of it sitting, piling up on the table. With a family of four, the table begins to look and feel like a fast food cafeteria experience.

    5
    « Terrific service... »

    Clean,comfortable,convienent to airport...The restaurant was good and the comp breakfast was better than I expected...Parking also a plus and reasonably priced.The staff was helpful and friendly.I would definitely stay there again

    5
    « Good Night Rest »

    This hotel is only 5 minutes from the airport which makes it convenient to get to Bart, the train that takes you to downtown San Francisco. The rooms were clean and acceptable. All I can say is the bed was so comfortable I think I was sleep in a matter of minutes. They also have a hot breakfast and a good variety which was a plus because I was traveling with my teenage son who loves to eat. Overall the desk clerk was great and other staff were very helpful. It was a great stay!!

    4
    « Great place to catch a SFO flight »

    Need a place to crash near SFO to catch an early morning flight, or any time flight? This is the place. Easy to find; spacious; accommodating ; good restaurant ; perfect room for one night stay; reasonable rate, i.e. competitive.

    5
    « Excellent service »

    I was there just for a day, but the service was excellent, the room was very clean and comfortable, the breakfast was also very good, there was a lot of different kind of food to choose from, I would stay there again.

    3
    « Nice Airport Hotel »

    I choose Best Western hotels when function is the primary need. Grosvenor Airport Hotel met all my expectations of function. Our room was quiet and comfortable. The airport shuttle followed the schedule. The staff was courteous.

    1
    « Bad shuttle service; driver harassing for tips »

    This review is for the shuttle service to SFO. The shuttle service was advertised as complimentary. When the driver dropped us off at the SFO terminal, we lined up at the back to get our luggage. The first woman gave him a tip and he said thank you, but the second guy, a man who didn't speak English, started to walk away and the driver started yelling at him and blocked his way to the terminal: "Money, where's my money? That nice lady gave me a tip, where's my money?" The man gave him some cash and left and started making the same demands of me. I would have been happy to give him a tip if he hadn't been so rude about it - when I told him this, he said verbatim "Nothing in life is free, I need my money." Thanks for the life lesson but maybe don't stop people from entering a building so you can shake them down for cash. Bottom line, if you're staying here for the shuttle to SFO, make sure to call an Uber or Lyft. This shuttle also stops at two other hotels (the Holiday Inn and one other) so it's not direct transit.

    5
    « A good hotel at a small price »

    We stayed at this hotel for three nights while visiting family in San Francisco. Everything was perfect - the room was very clean, the bed comfortable, the breakfast very good (with real, not plastic, dishes and silverware). WiFi worked well. The young woman at the reception desk was extremely friendly. They charge for parking, but since the hotel rate was very inexpensive for San Francisco we didn't mind this extra small fee. Cannot comment about the shuttle or the pool since we didn't use them.

    4
    « Good , comfortable hotel »

    A comfortable hotel, close to airport- the free shuttle was practical ! I found the rooms spacey and the bed the best I´ve ever slept in . Staff was very service minded. Easy to go to airport or S.F, either by bus or BART train.

    4
    « Best budget Hotel »

    Decent hotel with good amenities at great price. The proximity to the airport makes it all the more the best choice for a comfortable and convenient stay. Thanks to the courteous hotel staff, good breakfast and shuttle ride. I am coming back again.......

  • 3
    « Quite a notmal stay »

    Nothing uncommon, a hotel like any other in this category. Not bad, but not enough good to be in this price. WiFi was good, but sometimes bad. The breakfast was poor as for me, nothing to eat except some sausages, eggs and bakery. No espresso at all, too bad coffee(( the room was clean enough and the bad was comfortable.

    5
    « Friendly Staff and Comfortable Hotel »

    We stayed at this hotel for 2 nights because we had an early flight returning home. The location was great, about 15 minutes from SFO, even going to other areas was easy because it was close to the highway. Checked-in was fast and the staff were all very helpful and courteous. The room was a good size and clean and the bed was very comfortable. It was my best 2 nights sleep out of my 10-night trip in San Francisco and some small towns along Pacific Hwy 1. Breakfast was included and there was a good selection of food. Parking was not free but it was only $7 per night. I had checked other places before deciding on this one and most hotels in the area could charge up to $20 for one night parking. And ended up the Hotel waived the parking fees which was a pleasant surprise (thanks John). I will recommend this hotel.

    2
    « There are other options »

    I have visited San Francisco many times in the past. I have stayed at numerous hotels in the past. This is however one of the few hotels that charge for parking. Really? I did not know this until I got there. I asked the clerk as I was checking in and she said very matter-of-factly that all the hotels around SFO charge for parking. I know that is not true. So what do you get for your parking fee? Nothing but a simple piece of paper. All for the privilege of parking in the hotel parking lot. It is not even covered parking. And they are quick to point out that you park at your own risk. If they are taking my money at least I would have expected covered parking. Parking fee is just a profit center for the hotel. Room was Ok. There are not enough outlets in the room I stayed in. With two laptops and two phones we had to take turns charging things. Beds are double not Queen. Hotel needs renovation. It may have been Ok for the 1980s but not now.

    5
    « Great stay near San Francisco »

    A great place to stay WITH FANTASTIC BREAKFAST at a reasonable price near San Francisco airport. Beautiful rooms, great service, great breakfast. Shuttle to airport too. Highly recommended for anyone.

    5
    « Great hotel »

    We like Best Western Plus because everything is great. Clean rooms, excellent service by the personnel. Great bar and Breakfast. It doesn't matter in what city we stay the service and value of our stay is wonderful.

    5
    « Great location...great price! »

    Having just completed 8 nights at another Best Western in the Monterey area, the Grosvenor location was a welcome upgrade!!! It was minutes, non-freeway, from the airport with easy access and close enough to downtown San Francisco to enjoy the sights. The rooms were clean, beds were comfy, and the breakfast was good. And...the price was great especially considering it was New Year's eve!!! Although I would consider it budget based on the price, I would consider its value much greater than "budget". I would definitely stay again and recommend this location.

    5
    « BW Grosvenor Airport in San Francisco... GO THERE! »

    Our group met in San Francisco, and the the hotel seemed a good option to staying at the high cost of living hotels in the city itself and a bit quieter for when we needed time off. This hotel gave us all we wanted. Good rooms, good food and good service with STYLE.

    5
    « Nice hotel near airport »

    We stayed 2 nights right after Christmas. Nice room, great staff, and good breakfast included for a reasonable price. I wouldn't hesitate to stay here again. I highly recommend this property. It's right off the 101.

    3
    « An alright stay for a night »

    If one is looking for a place to have a peaceful sleep for the night before a flight, this could do the job just right. Nevertheless, the automated alarm was a tiny bit late (5 minutes). I don't think a 5 minutes would be a usual problem, although one might want to take this into account if they are a 5 minute snoozer. Be aware that the hotel does not offer shuttle if your flight is at ungodly hours. I would have expected that an airport hotel in a major airport like San Francisco would have 24 hour shuttle services. But they don't. Most disappointing part was when we tried calling for dinner. We have had a tightly packed evening and was in no mood for dressing up for dinner downstairs. But no one picked the call and we eventually had to go down. Funny enough the restaurant staff claimed that they were near the phone and could not have missed a call.

    5
    « Very Happy »

    Had a great view of the Bay, and wasn't so close to the city to be crowded and expensive. But wasn't so far away that you couldn't get around! Friendly staff, good amenities, and a comfy bed! I will definitely come back when I need to!

  • 4
    « Keeping my car »

    Remember when hotels would shuttle you back and forth to the airport and charge a fair fee to babysit your car (based on the length of time you were going to be gone)? It wa so much cheaper than using airport parking and less stressful. Those day are gone. The shuttles run late...are packed, stop SO many times and the "deal" is no longer a deal. This place used to have a fair rate...no more....

    5
    « Great place to stay. stuff helpful and friendly »

    Room Location was just right, on the 8th floor with. Partial view of the SanFrancico bay and on the side away from the Freeway, which cut down the noise, perfect as requested. Restaurant very reasonable with courteous waiter and wonderful free breakfast in the morning.

    5
    « Comfortable room and great breakfast »

    My light was cancelled. Found this hotel at last minute to spend the night. The room is comfortable and and clean. The breakfast was great. There is not much around the hotel. It is a good place to spend the night for SFO flights or go to SF.

    3
    « Flight got cancelled »

    My flight got cancelled, i needed a place to stay. SFO airport is not a vacation destination. So not much to expect. The place is clean. The interior is - for European eyes - not from this century and needs to be updated. btw: rough plaster ceilings, no way! The doors facing the hallway are paper-thin. Noisy fridge in the room. Like all hotels close to the airport: overpriced. BUT: the bed was great, the shuttle to the airport and WIFI for free.

    4
    « Met all my needs with convenience, service and amenities. »

    Friendly staff throughout the property and great dinner. Would have eaten at the bar, but the debate on TV would have killed my appetite. Location is great to drop off a rental car the night before. Only word of caution is to allow plenty of time for the shuttle to the airport. The one I took was more than 15 minutes late and cost me at the airport. Pick a time and then take the one before that time.

    5
    « Comfortable and Close to Airport »

    Stayed one night to facilitate an early flight out of San Francisco. Typical Best Western Plus level of service and facilities. Good complimentary breakfast. Complimentary airport transfer that runs most of the day every half hout.

    5
    « Lovely people make this place! »

    We have been staying at the Grosvenor for almost 20 years before and after flights, as we live so far from the airport. Over the years, we have come to feel this is our second home. We especially enjoy the people -- Rosa, Stephanie, John, Bianca -- consistently kind and competent. This is an amazing spot with so much spirit and creative atmosphere -- quirky stained glass, a delightful little library, We love this place!

    4
    « Good basic room »

    My girlfriend and I stayed here and booked this through Expedia for our return trip home to Philadelphia. Conveniently located and easy to find. The room was clean and everything worked as expected. The bed was comfortable and welcome after camping for more then a week in tents and on air mattresses.

    5
    « Why I stay at the B W Plus Grosvenor. A very well trained staff! Very clean and comfortable! Easy to travel the bay ar »

    A very well trained staff. A very clean and well maintained hotel. Good breakfast and easy to use as home base to get around the bay area! It is also a great place to stay and leave your car if flying out of SFO!

    4
    « A little dated, but comfortable »

    Building is a little dated, but I would not hesitate to stay here again if in the area. Shuttle service to SFO is convenient, but note it is shared with two other hotels (I did not mind that at all). Rooms are comfortable, front desk staff was very friendly at check-in/out. My BW status was recognized at check-in. I did not have a chance to experience the breakfast.

  • 4
    « Convenient to SFO airport »

    Nice room, convenient overnight or longer term parking, decent buffet breakfast, shuttle to San Francisco International Airport (SFO) every 30 minutes. A decent place to stay for early morning flights departing from SFO.

    5
    « Great Hotel »

    This hotel is GREAT !!!! I always tell my friends here in Las Vegas when you go to San Francisco stay at this hotel !!! This hotel is close to the freeway 20-30 minutes from Downtown and five minutes from the airport. The rooms are very comfortable. When I go to San Francisco, I will not stay anywhere else !!!

    3
    « Close To SFO Airport »

    It is close to airport. If you need to sleep after airfreight, come to Best Western Plus Grosvenor. Bed was confortable and hotel room was clean. It is reasonable price and offers shuttle bus service from Hotel.

    5
    « Clean & Comfortable »

    Friendly, helpful staff. Clean and comfortable room with 2 double, comfortable beds; table & chairs with a refrigerator in the room. Breakfast was included in the room price. Restaurant on site, but I did not have the opportunity to dine in it.

    4
    « Good price but main attraction is location »

    Let's start by establishing this is hotel is about 1mile from the SFO airport. I had been in Pleasanton formwork the days before but I found this a great alternative for my last night. My flight left a little before 6am so I wanted to be closer to the airport. Room was small but nice, a little noisy from the street. Service was good and rate included a to-go breakfast. Most impressive was the free shuttle service which was super timely and reliable.

    3
    « Good Hotel. Close to Airport. Nothing Fancy »

    Standard hotel, nothing fancy and does the job. Recommended if you need to be close to an airport for an early flight which was our case. Provides free shuttle to and from the airport although it does stop at midnight and resumes again at 5AM. Considering how expensive hotels in San Francisco are, this one seemed like a bargain and I think better than what you would get for the same price downtown. A bit old looking throughout i.e. bed and bathroom etc but fairly clean and decent enough. Internet is pretty good and free as well. Not much around the area though but Maccas is across the road. You need to walk about 20min to get to the nearest restaurant areas. You can get to Downtown San Francisco and Golden Gate Bridge by taking train from the airport and then number 28 bus (total trip time 2hrs one way). Recommended for overnight short stays.

    4
    « Nice place before an early flight »

    My wife and I visit relatives in Berkeley. If we have an early flight out in the morning, we like to stay at this hotel the night before and take the shuttle over in the morning. Not worth trying to battle with traffic on the Bay Bridge! We always get a good night sleep before a long day of travel.

    5
    « SF Airport »

    We needed an overnight stay before a flight home. The hotel was clean, comfortable and provided good transportation to the airport. We appreciated the 'to go' breakfast in a bag since we had an early flight.

    4
    « Good value at airport »

    This was a comfortable, good value hotel. 15 minute free shuttle to airport. Friendly staff, comfortable rooms and beds. The oriental lady bartender is great and the bar is well stocked did not eat dinner, but saw others food and looked good Big breakfast selection on buffet.

    5
    « Always personable and friendly staff! »

    Our room, as always, was exceptional. We value the care Best Western takes of their properties. This one is near our family in San Bruno and we love staying here on holidays. The buffet breakfast is the absolute best.

  • 5
    « Comfortable bed and great service »

    Comfortable room and good location for those traveling and using SFO. Love that they are considerate enough to give you a bag breakfast if you have an early flight and are not there for the breakfast served 6-9am.

    4
    « Comfortable room at a reasonable price »

    Single queen room was perfect for a solo traveler. Very comfortable bed, very clean room. Location is very close to SFO and the shuttle runs every half hour, so you can park your car (at a rate much lower than park'n'fly garages). The free full breakfast was pretty amazing. Lots of choices including scrambled eggs, pancakes, steamed rice, breakfast meat, fresh fruit in addition to the usual continental breakfast offerings. They also have a green practices program.

    5
    « Best one yet! »

    This Best Western was really nice. It was actually more of a hotel than motel. Rooms were clean, beds were comfortable and breakfast was great. Parking was very limited due to an event, but parking was free that night because of it. They only thing was I was scheduled to do a race that morning and was hoping to take breakfast to go but they had no takeout supplies but I made it work.

    1
    « Hell away from home »

    Sleeping at the airport can be no worse - at least they have some semblance of food for the famished, weary traveler. Aircon takes minutes to kick in so it's next to impossible to set. No bottled water in room - not even to buy.Out of shave kits and other advertised toiletries. Cheaper to by a disposable tent. Hard bed.

    4
    « SFO near the location »

    The Hotel shuttle bus is not too bad. Just I wait 10min after phone call by the fixed free Hotel phone call at the shuttle bus station area. And the shuttle buss frequency is each 30min included mid night to airport. The front person is quite friendly. It's good.

    4
    « Convenient Location »

    I wanted to stay at a hotel close to the airport as I had to catch a 7am flight and because it was an international flight, had to be there by 5 am. The BW was less than 10 minutes away with a courtesy shuttle which picked me up at the airport the night before and delivered me to the airport early the next morning. Very smooth and timely.

    4
    « Very efficient! »

    We stayed here after our trip through sonoma county and Napa Valley as we had to return to LA very early in the morning.This is a modest, but very funcitionel hotel. Rooms were clean; beds were great and we were only 3 miles away from car return/airport!

    4
    « Unexpected High Rise »

    This hotel is really nice and we enjoyed our stay. There are nine floors and our room was on the seventh floor facing west toward the 101 freeway and some hills beyond. We peeked into a room across the hall and the view on the east side is slightly better as you can see San Francisco Bay in the distance.

    5
    « Friendly Staff »

    The staff couldn't be any nicer! We were greeted every time we entered or exited the hotel by the front desk. Breakfast was wonderful with lots of options that changed daily! It was refreshing to have different options for breakfast each day.

    5
    « Great Breakfast! »

    Very convenient to SFO with free shuttle and great hot breakfast with eggs and sausage to get a good start on your day. The limo service that works with the hotel was a fabulous, reasonable price to get to the cruise ship dock. The room was very comfortable. We would highly recommend this hotel.

  • 5
    « Great airport hotel location »

    Shuttle to and from airport awesome, near Costco if you need things Great little bar and friendly servers. Have a breakfast buffet, but didn't do that.$9. Great in and out place to stay when you arrayve late and don't want to go into SF

    2
    « Unsatisfactory experience »

    Hotel's website photos misleading the lobby is ok but the rooms need major TLC. The hotel is not clean at all..The price is too high for what they offer. For someone needing to stay by the airport the location is close to the airport and you get there in 10 minutes. The food service in their restaurant is good. The servers take good care of the dining room, constantly wiping the tables and placing service.

    4
    « Excellent for a stopover »

    We arrived late at the airport and it was a big advantage that there was complimentary shuttle bus to the hotel. The reception was very friendly and we could get in the bar a cold beer. Although the room No. 221 was older and had traces on the carpet, but the beds were very comfortable. Annoying was the noise from the highway. The window closed not correctly and cold wind blew through the cracks. Although the air conditioning worked well but also made quite a noise. The internet in the room was free and fast. Although the breakfast buffet the next morning was not huge, but contained everything you needed for a normal breakfast. The coffee from the machine was very good.

    4
    « Pleasantly surprised »

    We were looking for a reasonably priced hotel, and this Best Western Plus met our needs price wise, but surprised us with the all around service especially in the lounge area. The location was ideal, and it was easy to access from airport to the son and daughter in law who live in San Francisco proper. We would recommend staying a this hotel, and plan on staying here again in future visits to San Francisco area.

    5
    « BEST HOTEL IN SOUTH SAN FRANCISCO »

    We totally enjoyed our stay at this Best Western Plus property. The room was large; the bed was comfortable and the location is close to the airport. The Shuttle service is dependable and convenient. Besides, you can't find a better managed hotel with friendly staff.

    5
    « One night stay »

    I stayed there because it is locate very close to the Airport. The hotel has a lovely Bar/Restaurant and this was the main criteria for choosing this facility. You can have Dinner and a few Drinks without driving anywhere. Good place to stay. highly recommended.

    1
    « Housekeeping Woes and dishonest staff »

    We checked in rather uneventfully and went to our room. Upon unpacking, we noticed a bar of soap in the shower that very clearly had pubic hair on it. We took a picture with our iphone and immediately went downstairs to the front desk. We very discreetly and professionally showed the photo to the front desk staff. We told them that we were leaving for a few hours and asked that housekeeping go back in and PROPERLY clean the shower. We returned 6 HOURS LATER and the bar of soap was still there. Housekeeping was in the room because they emptied the trash (we had thown away a soda bottle and miscellaneous papers) but did not touch the shower. We were inconvenienced again because we couldnt shower or go to bed because we had to wait for housekeeping. We had an issue with a lost iphone. We used the computer in the hall around the corner from the front desk to check on our flights. When we returned to our room, we realized that one phone was missing. We immediately went back to the computer and it was gone. We inquired at the front desk, tried calling the phone and using the "find my iphone" app and no luck. We returned to the room to seach again then went down to the front desk to ask a differerent front desk staff member if anyone had turned in a phone. We saw a gentleman in plain clothes (jeans and casual shirt) leave from a back office behind the front desk and turn down the business hall and out the side door just as we were showing the front desk rep where we left the phone. Within seconds, the missing phone called my phone. Of course I didnt answer in time. I called right back and a gentleman answered. I very firmly exclaimed that he had our phone and we needed it back. He said he was leaving the hotel to take is son to school and would be back at 10 am. I said that was unacceptable and that we werent waiting until 10 am. He then asked if we were hotel guests to which I replied yes and also said that i was in the lobby. He said "oh" and drove his car around the front of the building. We received our lost iphone. The next day we checked out and this same gentleman was walking thru the lobby, this time in his best western attire and name badge. He briefly talked to us socially then came back and said he recognized us from the lost phone incident. He further said taht he heard that we were upset. I told him that we were concerned that he had our phone and that it wasnt turned in to the front desk nor was the front desk even notified that he had found an iphone at the computer. He then said that he had it safely locked in the back office and that they turn over found items to the housekeeping supervisor and that person wasnt in yet. We left the facility even more upset. If the phone was "securely locked in the back office," then WHY DID HE CALL OUR PHONE FROM THE MISSING PHONE FROM HIS CAR OUTSIDE OF THE HOTEL?????????

    5
    « Great Airport Hotel »

    Probably one of the best airports hotels I have stayed in. Big clean room, friendly staff, shuttle service to airport, and reasonably priced. We ate in the hotel restaruant with really good food and the most accommodating staff of any place I have ever eaten. Very long check in line, but it was a Saturday evening with lots of people flying out on Sunday. Even with the long check in process, the staff was friendly and patient with every customer. Would definitely stay here again.

    4
    « good hotel for airport stay »

    We stayed here for 1 night because we had an early flight out. It was perfectly fine for the night. We were not able to have the free breakfast because we left before it started. I dididnt understand why they needed to charge for parking when they have a huge parking lot available

    5
    « Great place to stay!!! Very kid friendly!!!! »

    My family stayed here for 4 days, and couldn't have been more pleased! We have a 15 month old, and found it difficult to find a hotel in downtown San Francisco that was kid friendly, but wouldn't break the bank. As we started looking further away from downtown, this hotel showed up in the search. After reading all of the great reviews, I booked our trip, hoping the hotel would live up to the reviews. It did!! Our room was clean and well kept. I wasn't afraid to let our son walk or play with his toys on the floor. The queen room was a good size. There was more than enough room to maneuver around with a pack-n-play, and all the luggage that comes with a family. The breakfast was great! The hot items were different each day of our stay, and they had the usual staples too. We ordered from the downstairs restaurant one night of our trip, and the food was great too! We drive our vehicle into town each day, and had no problems finding reasonably priced parking. Don't let the location away from town deter you from staying here. I read hundreds of reviews on probably 85% of the downtown hotels, and I wouldn't stay at any of them. Safety is a top priority for me and my family, and I definitely felt safe staying here. We will definitely be staying here for all San Francisco trips in the future!!

  • 5
    « such a pleasant surprise! »

    I booked this hotel due to the proximity to the airport and only stayed one night. However, after 3 nights at a much higher priced hotel I was so delighted at the Best Western. The staff was helpful, pleasant and caring. The room decor was updated and very clean. Loved the 42 inch flatscreen, free wifii and refrigerator in the room. Full breakfast was a nice surprise as well.

    5
    « Long San Francisco weekend »

    The family and I made a nice weekend trip to San Francisco for the first time and picked the Best Western for its location to the train and routes into town. It was so convenient to stay there and it was not far to anywhere in town. The room was extremely comfortable and clean and the staff went out of there way to be friendly. We will be staying there again in future trips.

    3
    « Good for a short stay »

    We stopped here one night. It's close by the airport and they provide shuttles every 30 minutes to/from the airport. The staff is friendly. There's a McDonald's across the street and two blocks away is ihop. They provide breakfast. My hubby and I were very tired and got in late. There were 3 strands of hair in the bathroom sink and near the tub. Other than that our stay was perfect for our needs.

    3
    « Good location but noisy (from traffic) »

    The hotel was convenient and has an open air pool. Free transfers to the airport on a shuttle (every 30mins) that is shared with other hotels. Our room was tiny and dated but the staff were helpful and allowed us to keep it until 4.00pm checkout. Quite expensive.

    4
    « Excellent Service, Fair price, Room Ok »

    I really liked the excellent and friendly service. Always helpful for any questions (going out, luggage etc.). Restaurant serves good food (friendly service). Breakfast: Good, reasonably priced food. Surroundings is noisy but you have to expect that if you stay overnight in the near of airport. Free Shuttle Service available to Airport and back every 30 Minutes. Room is big enough and ok. Avoid rooms near vending machine and elevator (noisy).

    3
    « Good value »

    Hotel is located near the airport and is a good value. Shuttle runs frequently and is a good option for an overnight visit. The workout room is small but adequate. The business center has two computers and a printer. The restaurant and bar have a good selection of food and drink. The front desk was friendly.

    4
    « Good mid-priced airport hotel »

    My checklist: Clean? -- A bit tired looking, but serviceable. Prompt and Courteous Service? -- Excellent (fast check in and warm reception) Quiet? -- One can hear the highway -- I suggest a room not facing the highway Bed Comfort? -- Perfect TV? -- Good quality, and all the basic channels Room size? -- Average Room Service? Yes Free Wifi? Yes

    3
    « business trip review »

    Staff was very friendly. They even price matched after the price drop. The only reason I am rating the room was poor because room was very small but more importantly I was booked executive suite but was offered a very small room. Annoying factor is there is a lot of traffic and other noise due to which I couldn't sleep well.

    4
    « Good airport hotel »

    This hotel was clean and comfortable. Everything was in working order. We stayed here to be close to the airport for an early morning flight. The cost was ungodly likely because the date coincided with a CISCO convention. All costs in, it was nearly $300 for an airport hotel for one night. At other times the cost is much less. My fault, but try to avoid this time of year if you can.

    3
    « Stay »

    this hotel has great location for my bussines, parking space,wide streets for my stake bed and safe appearance..the only problem rooms facing to the main street are too noise, the rooms has an old appearance from inside Thank you,

  • 4
    « GOOD BANG FOR YOUR BUCK »

    Don't let the exterior of the building fool you, the inside has had a recent remodel and is very nice. When you consider the prevailing rates in the area this is a very good option that provides a free limited but nice morning breakfast as well as free shuttle to airport.

    5
    « Cant fault it »

    Stayed here on a stopover as part of my honeymoon. The service was brilliant. The rooms were nice. Nothing special, but very cosy. After getting there late, we went out and got pizza that night and brought it back for dinner , there was no problem in doing so. Also, there was a breakfast the next day that pretty decent for a budget hotel breakfast. I would recommend for business or stopovers

    5
    « Service, over and above »

    The hotel is clean and inviting. The staff go out of their way to make our experience a positive one. The bed is comfortable and the breakfast is awesome! It is also a quick jaunt to the airport. I would recommend this hotel to anyone.

    5
    « I was impressed »

    I've never stayed at a BW before and was surprised by the accommodations. I will be back! Awesome people, great hot breakfast, room service was reasonable, quick, super impressed. I'm a Hilton guy but after this experience I will try BW again.

    3
    « Conference stay »

    I chose to stay here because the conference I was attending said they had a block reserved for a lower rate. It was full and I had to pay full price but agreed. After only 1 night, I chose to leave because it was to noisy to sleep. The noise continued all night. I left the conference early and I explained to the front desk why. They did nothing to make it right. I left and will not go there again.

    4
    « Hotel is always my go to hotel in San Francsico »

    The hotel is always accommodating and very clean, some times parking can be a challenge. Rooms are very clean, have actually never had any problems at this facility. I stay here at least 3 to 4 times a year.

    4
    « Good Clean Hotel - No Frills »

    Stayed here for a temporary home base between customers. Staff is friendly and welcoming. Rooms are very clean and beds are comfortable with a large flat screen tv. They have a very good breakfast each morning which is included with your stay. I would stay again.

    5
    « Excellent and Accessible »

    Great location and value. Clean and well organized European style breakfast that is well done and tasty Overall excellent experience Easy to reach airport and SF etc Plenty of parking Close to convention Center made it handy to stay for exhibition there nice welcoming staff would return again next time appreciate the wifi and u[dated room and tv

    5
    « Awesome »

    We found other hotels to be very expensive in San Francisco and were happy to find a fantastic clean hotel well priced within great proximity to the airport. Staff were also good. Breakfast area and restaurant was also very pleasant.

    4
    « Conveniently near the airport with direct connection to San Francisco center »

    Hotel is very well located near the airport. Check-in staff and other staff in the hotel were very friendly. Rooms were OK, looked clean, but I had problems with my allergies due to the carpet (I have this problem less in some hotels)... The restaurant only has a small choice for meals, we stayed for 2 days and I don't think there was anything else on the menu we would have ordered if we would have stayed longer. The meals were OK, good quality/price. The area did not seem to be cleaned properly in the morning, as I still saw a slice of lemon on the ground... Breakfast has quite a good choice and variety. If you stay on the main street side of the hotel there are load noises from the outside, but replacing all windows would probably mean that the hotel would have to increase the prices. In the room itself we heard the 'annoying' bell from the elevator all the time, it is quite loud (our room was located 5 doors from the elevator, so I do not want to imagine the noise if it would have been in front of the elevator). A shuttle takes you from and to the hotel - airport. Our drivers seemed to be in a bad mood all the time. When we returned to the airport with our suitcases, the driver refused to pick it up and told me to put it in the back of the shuttle myself because 'too heavy': he didn't even touch the suitcase. Arriving at the airport he did take it out himself, only to slam the suitcase in my leg without apologising... Maybe it wasn't his day, but I could have done without the bruise on my leg. Overall I would certainly stay again in this hotel for our next visit to San Francisco. But do realise that when taking the train to the center you are at least en route for 1 hour.

  • 5
    « Close to Airport »

    This hotel was very convenient for an early morning flight, besides a good price. They had breakfast available at 6AM. The room was nice with free Wi-Fi; the staff was friendly. We would definitely return.

    4
    « Our Best Western Grosvenor experience »

    I asked my friend to book me for a 3 night stay at any hotel in Shan Francisco and hIs best choice was Best Western because it was near the airport. At first i didnt like to be near the airport as it was far from the city and downtown but I was wrong. We were welcomed by the staff and they taught me and the hubby how to take the BART and the cable car from the hotel via a shuttle back to the airport bacause there is a bart station there. It was a breeze and we didnt get lost. We were able to go to the Fisherman's Wharf and the Union Square not worrying how to get back to our hotel. Next is their breakfast. Although it's not like a buffet from a 5 star hotel, I must say that it was good. Everything was in order and i just love their sausages. One thing though are the beds and the pillows. The beds were too high and the pillows were too small like the size of a throwpillow. All in all i would say it's a good hotel.

    4
    « Best Western Plus Grosvenor Airport San Francisco »

    Very nice hotel close to the airport, very clean rooms. Full breakfast included with price of room. Desk staff are very knowledgeable about the local area. IHOP restaurant next door to hotel. Shuttle bus available.

    2
    « great staff! »

    Shuttle service exactly what I needed. Front desk people were very friendly, professional and helpful!! There was an overall smell to the hallways and the rooms that indicate they don't clean very well and or shampoo the carpet often enough. It was obvious by the crumbs on the room floor and the disgust in the bathroom that the room had not been cleaned very well if at all. The breakfast was ok, but could have been better. A waffle maker would have been great!

    5
    « Great place near the airport, ok breakfast »

    The hotel was mostly excellent - clean room, hot shower, right next to the airport. We only needed it for one night before our flight back home, and it was perfect for us. The complementary breakfast was ok, nothing more. The selection was ok - scrambled eggs, pancakes, bread and jams, pastries, yogurt and some cereal - but none of it was tasty.

    4
    « Fit the Bill »

    My mom and I stayed here for 4 days. There was a BART park and ride 6 minutes away, so we took that into San Fransicso. The actual city is so expensive, I had to figure out a different option. Our room was cheery and clean, and everything worked properly. The beds were a bit hard, and made some kinda silly noises when you first get I them. We had a two double bed room. There was a fridge, and glassware provided. We probably could've asked for a microwave if we wanted one. The bathroom was clean and well stocked. The linens were clean, and there were no weird smells. The hallways are kept up. The restaurant downstairs has a surprisingly well set up breakfast buffet from 630-10. No lunch service, but they served up a decent dinner starting at 5:30. Room service available from 530-1030pm. I was delighted to find an In-n-Out 3 miles away, as well as. There was also a really good, clean IHOP just north of the hotel. You could walk there. The view from our room was nothing to look at. BW is right next to the freeway and the airport, so it's pretty loud outside. The windows in our room were well insulated, but the pool had zero ambience, and was surrounded by lots of noise. We skipped it. Everyone working there was very courteous and accommodating. Check in and out was very easy for us. The parking lot had plenty of well lit parking. I'd stay there again.

    3
    « Overall Nice, But Beds were a Bummer »

    We booked this hotel for two reasons. The park and fly option and the fact that they have beds, which we needed after and before a very long trip. There were three of us in a two bed room. The beds were reported to be queens but they were definitely not queens. I will be asking for a room with a king on our next trip to this hotel. Because we really only used this room for one night and only to sleep in, I found the value to be low. The staff, service and breakfast were all above average.

    2
    « Uncomfortable bed and pillows; musty smelling room »

    The first thing that I noticed was the musty, "thrift store" smell upon entering the room. We decided to ignore it, but it was impossible to ignore the uncomfortable bed and the pillows that collapsed into nothing as soon as you put your head on them - new ones are badly needed. The only reason I gave this hotel two stars instead of one is because of the location, which is conveniently close to the airport. Of course, you will have to contend with a lot associated noise from planes and traffic...

    5
    « always a great stay »

    we stayed here going to and coming home from a wedding in martha's vineyard. it's always a perfect stay. and to be able to leave your car there is really fantastic. the rooms are always clean and inviting. the staff is very friendly.

    2
    « Rude Desk Clerk »

    I have stayed at this hotel over a dozen times before I leave on business trips to Asia. It is nice to be close to the airport so I don't have to fight traffic and the park and fly is convenient. However, tonight 10-7-15, I called to make a reservation and the person I spoke to was so rude. I purposely called directly to the hotel and did not use the 800 number since they had my Rewards and credit card info. She was rude when inquiring about the day of the reservation (arguing that tomorrow was Friday when it is Thursday) and especially rude when discussing the rate. I told her I had found a lower AAA rate on the internet site and she told me there was no AAA rate. She said to go there and hung up. I have always found this hotel to be clean and nice and enjoyed staying here but I am now going to try the Holiday Inn across the street. I don't need to have someone treat me terribly before I leave on a stressful business trip.

  • 4
    « Third Stay at location »

    This is a very solid Best Western location, centrally located, good freeway access with solid amenities. The breakfast here is one of the best for the chain. The staff is very helpful and professional. Some further policy of the floors for smokers is needed, however.

    3
    « Close to airport »

    Within easy reach of airport with curtsy shuttle bus. Staff were friendly but not that helpful.Rooms were clean and tidy ideal for a few nights stay.used shuttle bus to get back to airport and then Bart into city center. Fixed price taxi from hotel was around $50 but erratic driver added to the experience but not everyones cup of tea!

    4
    « Grosvenor Airport Hotel is wonderful place to stay. »

    A very comfortable hotel with a great location close to the SFO Airport and excellent shuttle service. Staff are very attentive, friendly and lots of fun. Especially the ladies working at the bar...they made us feel really welcome & gave great service. We'll be back the next time we're in San Francisco.

    5
    « A Great hotel for travelers!! »

    Let me start by saying that I am rating this hotel from the view point of a traveler that needs to get from point A to point B, and park the car. Check in was simple and easy. The parking for our vehicle was safe and well lit. We stayed one night, and parked the truck for eight nights. Upon returning to SFO, I was tired, and did not want to drive home. We decided to stay another night. Again, everything was easy. The shuttle to the airport was efficient and on time. The drivers were friendly and helpful. The two nights that we stayed at the hotel was very restful. The hotel may be a bit older, but everything was in order and comfortable. The rooms were a bit small- but it didn't matter. We were there to sleep, shower, and park the car. The rooms were comfortable. The best part of our stay was eating at the "Brass Elephant", the eatery in the hotel. We sat at the bar each night. Our bartender, Stephani, was absolutely awesome!! She made great drinks, provided great service, and has a wonderful personality laced with the perfect amount of humor! The food at the Brass Elephant is very good. I will stay at the Best Western Plus Grosvenor whenever I fly out of SFO.

    4
    « Close Proximity to SFO »

    We chose to stay here due to the close proximity to SFO, and the shuttle service offered to the airport. Pleasantly suprised at the very close and easy proximity to the rental car return! The hotel is just a little tired, and the room small, but adequate for our single night stay before heading to SFO. The shuttle service is convenient. The hotel dinner was good, the breakfast, the usual fair.

 

Getting to the hotel ...

All directions
·From: Oakland. Take Interstate 8 From: North Bay/San Francisco. After crossing Golden Gate Bridge, exit 19th Avenue. Take 19th Avenue south to I-280 South. Exit 380 East and stay in middle lane, follow to Highway 101 northbound. Exit South Airport Boulevard to the Best Western Plus Grosvenor Airport Hotel on the right. ·From: South Bay/San Jose. Take H