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Best Western Plus Grosvenor Airport Hotel

4.0 / 5
2621 Avis Tripadvisor
380 S Airport Boulevard, San Francisco, 94080-6704 Etats-Unis  Copy !
PHONE : (650) 873-3200
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Hotel advantages

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Laundry
Multilingual staff
Restaurant on site or nearby
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
Safe deposit box
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Laundry
Multilingual staff
Restaurant on site or nearby
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
Safe deposit box
Refrigerators

Description

Just 1.5 miles from San Francisco International Airport, the Best Western Plus Grosvenor Airport Hotel is the perfect hotel in South San Francisco, CA for business travelers and vacationers alike, with easy access to must-see attractions like nearby Fisherman's Wharf, Pier 39, Union Square, Chinatown, and Golden Gate Park plus complimentary shuttle service to SFO. Our recently renovated rooms are beautifully appointed in warm reds and clean whites. Beds are covered with triple sheeting and duvets for your comfort. Your room’s flat-screen TV and free high-speed Internet access help you stay plugged in, while the coffee maker, refrigerator, and microwave let you feel a little more at home. From May until October, you can splash down in our heated outdoor pool. Planning an event? Our flexible meeting spaces can accommodate up to 400. Here we start your day with a complimentary full hot breakfast. Fill up with eggs, breakfast meat, French toast, biscuits and gravy, pastries, fruit, yogurt and 100% Arabica coffee. Later in the day, visit the Brass Elephant Restaurant & Lounge for American comfort food classics, nightly happy hour specials, and all the games on TV screens as big as 12 feet. Ready to eat, but not to go anywhere? We also offer room service. Whether you’re visiting for a 49ers or Giants game, attending an event at the South San Francisco Conference Center, here for business in Silicon Valley, or simply visiting our wealth of cultural attractions, the Best Western Grosvenor Plus Airport Hotel is the right choice for style, comfort, and value. Book your visit to San Francisco and the Best Western Plus Grosvenor Airport Hotel today. Our pool and restaurant will be closed until further notice. We are sorry for any inconvenience.

Activités

Customer reviews

4.0
based on 2621 guest reviews
Excellent
1022
Very Good
974
Average
388
Poor
137
Terrible
100
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Convenient to SFO"
Kyle S, 11 Mai 2024

It's a nice if slightly older hotel that was close to San Francisco's airport and comfortable. Charges for parking, which I'm not used to with Best Western, and there isn't much around for dining; you'll have tok drive to the other side of the freeways, But it worked for me.

"Late night arrival"
DUANE D, 09 Mai 2024

Returned to the states after a 22 hour travel day ready for a good nights rest Hotel was way overpriced for the quality of the room

"Amazing stay!!!"
vanessasTravels2025, 07 Mai 2024

Super comfy hotel definitely a great stay by the city! We got the queen suite and would definitely recommend it for a stay if you need extra room to get ready

"Super place to stay"
travel0ne11, 06 Mai 2024

Great place to stay and very convenient. Free breakfast had tons of choices on what to eat. Everyone was super nice and rooms were very clean and comfortable.

"Outdated, loud, and cold"
Hannah D, 03 Mai 2024

Hotel itself is very outdated with popcorn ceilings and a broken thermometer. Woke up 3 times at night because it was too cold. The higher temp I set the colder it was. Also got woken up at 7:30 due to construction noise and noticed 3 bug bites around my ankles.

"Substandard….."
Caveat V, 30 Avril 2024

Beds ok. Staff ok. However, no kitchen (due to a fire nearly 2 yeas ago) means food is very basic (seems to be cooked in the car park) paper plates and plastic cutlery result in a sub-standard service that reduces their rating by at least one star. The breakfast menu needs a complete overhaul as the food on offer was poor and predominantly unhealthy. No proper kettle in the bedroom means very limited choice of beverage brand or quality. Although close to airport it does feel somewhat gloomy and would not be my first choice in future.

"clean and convenient"
DebiVentura_CA, 26 Avril 2024

I've stayed here before because the location is great. The people are nice. The hotel is clean but as other reviews say, it's a little dated. Worn carpets, nicked doorways etc.. I was there for work, so I was happy with a clean room, a bed, and a shower that worked. Breakfast was uninviting, so I grabbed a coffee and a couple of bananas. I will stay there again.

"Nice, Convenient Airport Hotel "
dancindawgs, 22 Avril 2024

This is a clean business hotel but we love their park and fly packages for vacations! And their shuttle service to and from SFO. Our room was quiet and we found everything to be in good working order. The hotel restaurant was closed when we were there, but we were able to catch a burger across the street so food choice around the hotel is sufficient.

"Best Western Plus Grosvenor Airport Hotel"
kt t, 22 Avril 2024

I would take off 1 star for being a very dated hotel. Toilets are super small. Vanity too lies on top of the flush tank. Both entrance door to room and toilet are small. Minus another star for in room a/c and heater - on and off sounded like a bus Minus another star for poor sound proofing. Room has 2 connecting doors on either side of the wall. Airport shuttle makes multiple stops at other properties. Saving graces - breakfast is decent with coffee making machine.

"Check your dates on third party apps before booking or lose your money."
Expat_American, 09 Avril 2024

Made a mistake in my booking via a third party website. Asked for a waiver by this property via third party so I could change the dates and free up the room and then I could book another room with the correct dates. I was denied this option. So they can keep my money and loose a room for a night. I'm looking elsewhere. I'm not booking this property in the future.

"Quirky- much to love, and much to hate - the kitchen and the difficult parking"
No I, 14 Mars 2024

Good basic hotel, very clean, very nice staff. But this is weird - they had a kitchen fire 18 months ago (we were here then) and they never rebuilt the kitchen, it is on big tables, with Igloo coolers, and plug-in burners, in the front of the hotel, as you drive up. Why no kitchen? Belive me it is funky. How is this legal? And yet they serve a very decent full breakfast. My only other complaint - they rent their parking spaces for long-term airport parking - so hotel guests come second - and you really, really have to hunt for a parking place, or park on a very busy street at night. Handy location.

"Not Great"
ethanvox, 29 Février 2024

This Best Western Plus Grosvenor House is a dated airport hotel that is falling behind in terms of facilities and operations. Rooms are dated and due for updates and improvements. Elevator inspection certificates have been expired since 2022. Not comforting. Breakfast was pretty good with hot food options although there were some broken machines, like a yogurt machine. Pool is closed, maybe seasonal I don't know. Restaurant and bar are closed, supposedly for renovations following a fire, although they didn't seem to be doing any repair or renovation work. Most importantly to me, the wifi was broken for most of my 3-night stay. I was depending on it for work zoom calls. Staff knew it was down but had no explanation and blamed “the company.” Staff was also unaware of any plan or schedule to fix it. This is not acceptable for an airport business hotel. Especially one that calls itself “plus.” Also, I was never told that there would be any parking charges, or what those charges would be, until checking out. Surprise, there are parking charges. Also not the right way to do business.

"Fresh cookout "
GerardFinn56, 26 Février 2024

They may temporarily be operating without a restaurant, but they didn't skip a beat. Delicious Quesadillas fresh ingredients very attentive, excellent service. A great way to end a weekend getaway! The check- in process was easy, people at the front desk were very accommodating.

"Close to the airport"
ne0teny, 25 Février 2024

The lobby is beautiful! The rooms are fine. The bed is meh. The pillows (of which there are many!) are quite nice. The carpet in the room is MARKEDLY different than the hallway and lobby, which was actually noticeable to this person who notices little. I actually wouldn't have been surprised if there was a disco ball in the room based on the carpets! The room was completely appropriate for a hotel room. There were clearly areas that required a quick repair (which they did), and who really cares if we exact-knife the carpet around the door stop by the closet? It's fine. But, really. If you're paying for a safe place to get 6 hours of sleep in a relatively safe place, this is a perfectly fine location. It's only an 8-minute drive from the airport. We were there to pick up a relative on an early flight, so it was a good location.

"Satisfing"
milan_laura, 15 Février 2024

I like the customer service in the front desk. The cleanliness of the rooms. the attention they have when you request an item for the room its quick. the breakfast area. the fitness room is great. Dinner is a bit pricey but its worth it.

"Worst Hotel in the world"
lanesra2018, 07 Février 2024

No restaurant. Dirty rooms. No shuttle service between 10am and 5.30pm An old tired hotel that needs a major overhaul. And price is not representative with what it offers. Staff are friendly and try hard. They are doomed.

"Excellent location, free transportation to SFO airport, delicious and hot breakfast"
audreyloh88, 08 Janvier 2024

You can store your luggage free in this hotel too. The rate is competitive and long stay earns your extra points for future free stay too! The staff helped us arrange connecting rooms during the three times we stayed in this hotel during this long trip! EXCELLENT!

"Inexpensive but tired"
derbycreek, 01 Janvier 2024

This dowager of an airport hotel is often value-priced, especially for BW members. The free airport shuttle is slow and sporadic. Noisy wall HVAC units, hard to sleep. Tired room furnishings and layout.

"Bad."
ReviewerGxB, 27 Décembre 2023

Found a couple of beer cans, water bottle and some fruits left in the mini bar A/C and heating system are too old this they operate poorly. Frozen food for breakfast… really?? I could hear my neighbors walking and talking all night long.

"Good value, great staff, close to the airport."
Z1628JDdavej, 26 Décembre 2023

Landed @ 6:45 am and had a 12 hr layover. They gave me a room and I checked out at 4:40 pm. Most other hotels I checked with wouldn't accommodate me as I would be a really early check in time. Close to the airport, great staff. Affordable. Nice rooms and comfy bed. Imelda @ front desk was very pleasant and accommodating. Upgraded me to a king for free as I'm very tall.

"Great Location"
darlediaa, 02 Octobre 2023

Hotel close to airport. Arrived late, front clerk was very nice. Room clean, Continental Breakfast was good, they could offer just plain egg biscuits because everyone don't like burritos. Overall great breakfast. They offer lunch on site. Would stay there again. There are no good restaurants close by but, great place to stay. Would recommend!

"Decent for the price"
zoeybells20, 23 Septembre 2023

Stayed here for a Convention. Breakfast was actually very good with a wide variety of items. Room was nice with a great view. HOWEVER my complaint lies with the airport shuttle. It's only available from 5am-10am and 5pm-10pm, extremely inconvenient. Any other hotel will operate it all day!! An uber is 20$ each way. Front desk staff was extremely nice and helpful though. Housekeeping tried to bang down my door at 9 in the morning screaming at me to check out. So, only minor complaints. For the cheap price, it was decent.

"Good Stay"
Kathy H, 02 Septembre 2023

We stayed here the night before our flight home. We left pretty early in the morning, so I can't comment on breakfast. But our room was clean and comfortable. It's convenient to gas and places to eat. They do charge $10 for parking. It took less than 5 minutes to get to the airport the next morning, so I'd for sure stay here if I come back.

"Good Stay"
deliahdelgado04, 28 Août 2023

Hotel is beautiful I will definitely stay here again! The lobby is very welcoming and housekeeping foes a great job keeping the place clean. I woulf have liked the pool to be open but other than that it was a good stay!

"Great Stay at Best Western"
ebolus68, 27 Août 2023

Very help full reception breakfast is good rooms are clean and quiet the free shuttle is awesome no need to call cab or uber they just right there in the airport .highly recommended place to stay staff are courteous ....

"Pool closed, mediocre breakfast"
846maximus, 16 Août 2023

Pool closed, booked in Dec. never informed of this. Unhelpful, unfriendly front desk staff. Breakfast is mediocre. Overall below average hotel, poor end of our holiday in the US, definitely the worst of all hotels and motels we stayed at the past 3 weeks.

"One of the worst hotels I have stayed in"
Avi752023, 12 Août 2023

Room service (cleaning etc.) is on request and no one tells you that during check-in and there are no messages on this in the room. And one needs to call for room service before 8.30 am One comes BK in the evening and it's too late to get room cleansing because it's post 8.30 am AC was not working properly and made sound like an ill maintained truck . It would switch in and off. Called guest service multiple times till 1 am or so and they kept saying they are sending maintainence but no one came I spent 2 nights at the hotel with no maintenance fixing the AC. I probably slept just a few hours every night Because of the AC noise .

"My hotel of choice when flying to/from SFO"
745christyw, 07 Août 2023

The people behind the desk couldn't have been nicer, especially Imelda who helped me feel welcome and comfortable. The hotel was clean and my room was lovely. Unfortunately the kitchen burned a couple weeks ago which will take a couple months to get back up and running, but the staff did their best to deliver food to the guests, having an outdoor BBQ with a good choice of food, not gourmet, but certainly adequate. I'm assuming breakfast will be similar as the chef isn't even allowed in the kitchen so coffee and easy food choices will be the fare for the next few months. I can live without eggs. Stuff happens that is beyond their control. We understand, I hope. The only thing I would suggest is that they re-carpet the elevators as they and some of the halls are beginning to look a little shabby. Maybe a good shampooing would spruce that up a little. The shuttle service was wonderful - very near the airport. Guests Directory needs updating.

"Poor evening service if you want sleep"
lorithelabellady, 02 Août 2023

Breakfast was dull and stale along with few selections. Week before was better. Oh but the one banana I had was good. Only 3 cereal selections as well. Coffee was good along with choice of creamers. Staff inside breakfast area was good though. Choice of breakfast burritos were for lunch!!! Not an egg in them.

"Very Nice Hotel"
3dsdesign15, 27 Juillet 2023

This Hotel is Very Nice and Comfortable. The Room was Fantastic and Very Clean. Loved the Bed and Had 4 Good Nights of Sleep. Good Location withy Parking. I Visit the Area Quite Often and Plan on Making this my Place to Stay.

"BEWARE OF THIS HOTEL"
3dsdesign15, 17 Juillet 2023

4 Nights at This Hotel. All was Good until the Last Morning- I'm Disabled and They closed off over Half of the Area where Breakfast was Served and Where I Had Breakfast the last several Days. I Was Told to Take it to my Room, Think about it A Plate of Food, Cup of Coffee, With a Cane. It Doesn't Work Well. I Was Very Upset and Left the Hotel. Upon Arriving Home Later I Find a Restraint Charge that Never Happened. BEWARE of This PLACE

"Our got to Hotel in SFO"
danieln09, 12 Juillet 2023

1st) this place has a shuttle even thought they do not advertise it. we normal rent a car when we come here. but this time we came in on amtrak and only stayed one night so no car was needed. we took bart from Amtrak to SFO and then spent 40 on Lyft to the hotel. only to find out they had a shuttle. other than that we have been coming here once a year for a few years and never have had a bad experience. staff is friendly. rooms are clean and smell nice. the only food we eat on site is the free breakfast and it is very good.

"Best Hotel to stay at while visiting San Francisco"
johnwI6347AH, 11 Juillet 2023

Easy to get to and from San Francisco. Parking is way cheaper here. Rooms are very clean and they have Breakfast and meals later on in the day. The Staff are GREAT !!!! The bar is Great and they have free Internet Service.

"A great stay!"
Dolores G, 11 Juillet 2023

Great stay! Love the comfort and easy access to SFO. The best decision made by my family and I. When wanting a great stay before our vacation trip, BestWestern will always be our number one choice. Thank you for the welcoming feeling we always receive at BestWestern Hotels.

"A Great Place to Stay Near SFO"
Donald J, 03 Juillet 2023

The proximity of this property close to SFO is a big plus. Easy access to the airport and ability to catch BART transportation to San Francisco and Oakland. The cost is generally very good, but it is important that you wait for a good price to come up, as prices vary widely. Breakfast is good and the rooms are clean and very adequate. Recommended (I've stayed 4 different time over 4 years)

"Friendly"
astarr414, 30 Janvier 2023

The hotel was very welcoming and staff were friendly. The restaurant staff were prompt and cheerful and accommodating. The rooms were clean. I would've liked a warmer bedspread for the bed but other than that the experience was very enjoyable.

"Extra fee for parking in hotels parking lot"
Trip649345, 05 Janvier 2023

There is a fee for parking in hotels parking lot separate from your hotels reservation wich is not included in the reservation and they don't tell you they charge for parking until you check out it comes in ur bill

"Convenient and clean"
gwndds, 21 Décembre 2022

This is our usual overnight place before an early morning flight. Helpful staff, clean rooms, and no smoking in hotel. Breakfast is good and shuttle to airport timely. We always ask for an even numbered room so we don't hear the freeway sounds.

"Best hotel on the block"
BARRY B, 15 Décembre 2022

The Grosvenor is a top rate hotel with a great buffet breakfast. The staff is very welcoming and the room, amenities and fitness center are top notch. A very pleasant stay in a convenient location to SFO and a complimentary shuttle in the morning. Late at night, I was able to take SAM TRANS directly to the hotel. A very good stay.

"Unexpected Expense"
christeenmarie, 03 Décembre 2022

I booked this hotel foe shuttle service from SFO to hotel. No service from 10:15 to 5:00 pm. Was not aware. Had to pay $30 to get from airport to hotel. Was charged for Executive King but did not receive all services. No breaks No breakfast before 6 am so if leaving early SOL. No hot breakfast anymore anyway.

"Thanksgiving visit to San Francisco 2022"
Deborah K, 29 Novembre 2022

Great find! Very pleased with this hotel and I tend to be selective. Friendly, cheery staff, very clean carpets/hallways, comfortable king bed. Good value for the price with hot breakfast and free airport shuttle included. Shuttle was super convenient for a morning flight. The front desk has the schedule so we could choose time the night before. I will definitely come back to this property. I don't have any complaints at all. Location is great for airport proximity. Wouldn't staff out here if I were spending most of my visit in the city.

"Terrible customer service."
kdw11044, 18 Novembre 2022

Staff very unprofessional rooms with odor. I would not recommend this hotel. There are several other hotels in the area you may be better off staying there. Unfortunate. The beds were very uncomfortable as well.

"Charged me twice"
dalessiokim, 16 Novembre 2022

They charged me twice for one night. Otherwise everything is okay, except the pool AND hot tub are close. The "free" shuttle driver is very rude if you don't give him money (no smile and no goodbye even tho I said thank you and have a great day three times... wow).

"Best Budget hotel?"
captainpr, 15 Novembre 2022

Lets talk about the price per night When we are looking for a budget hotel usually we don't expect something out of the money we're paying.In this case this hotel exceeded my expectations in many ways. What to expect? Clean rooms Good breakfast(decent variety) Confy rooms with double beds and great window view Breakfast its the deal breaker if you have been in San Francisco as long as been you should know the least you can spend its 20$ per breakfast and this hotel breakfast offers what a Dennis or IHOP can offer with the price included.In my case wife and my kid would have been over 60$ each morning. The clean room factor is something we can't ignore specially in the state of California,some hotels are known for the opposite(not being clean) Lets talk about how easy the check out is Just drop your key in the box and thats it,its really that simple.No paperwork and minutes of your precious time. Safety in the parkings needs work When we got there 3 guys approach us to sell us drugs(in the parking) that needs to be taken care of for the safety of the others. The hotel also offers free shuttle service to the airport. With that being said,its probably one of the best budget hotels out there no exageration here. -Adrian Rivera

"Never again"
Navigator54106197990, 07 Novembre 2022

Parking atrocious had to search more than 25 minutes for parking. Had to park illegally then hours later moved car. Halls loud with staff and guest. My bathroom light was too loud to use. Counter staff, encountered only 2 friendly.

"Quiet, clean"
O3057BSmax, 06 Novembre 2022

Even though the hotel is adjacent to SFO, we heard no aircraft. In fact the hotel is much quieter than downtown SF hotels- the reason we selected this hotel, even though my appointments were in midtown.

"Do not stay here!"
52rwebb, 20 Octobre 2022

Surly desk agent. Broken amenities in room. Broken desk lamps and a toilet so low it was almost unusable! Bathroom was so tiny you could barely move in it! My absolute worst experience with Best Western Hotels in my life! Avoid this one at all costa!

"A great place to stay"
415elfriedem, 17 Octobre 2022

Arrived from New Zealand at around 1 pm only problem was no shuttle available but kind shuttle bus driver took me to the hotel. Check in was easy and did not have to wait got into room right away. Room was nice and clean and bathroom was fine. Shower had really hot water and very strong pressure. Had dinner in the restaurant in the second night and food was good. Had potato skins and Cobb salad which was yummy. Had a vodka cranberry for a drink and joined the people at the bar for a wonderful night of chatting and drinking. Will definitely stay next time I am in San Francisco

"Nice BW Stay"
MSM19, 14 Octobre 2022

Parking was plentiful, outside of the building was well kept. My room was clean and comfortable. The bed was soft yet firm. Pillows were non feather but plush just the same, plenty of firmness also. Bathroom was clean and all the amenities. HVAC worked well. TV had plenty of channels for surfing. Thanks BW SFO staff

"Satisfied Guests!"
lewein2022, 03 Octobre 2022

Very nice hotel! The people are very accommodating from the staff to the Managers. You can tell that they love what they're doing :) They make you feel at home. The food was good too! And restaurant staff were very polite. Very satisfied with our stay!

"Great location for exploring the Bay"
John B, 30 Septembre 2022

Very roomy Hotel, good size bedroom, no noise even though we were by the lifts, and staff very friendly and helpful. Large breakfast area and big variety of hot and cold food available. Cant fault the location either, although we could hear the aircraft but its an airport Hotel so its what you expect but didnt affect our sleep. No problem eating with Dennys and i hop nearby. Hotel shuffle only operates morning and after 5 pm but we used it every day to get to the airport and the Bart. Would happily stay there again.

"Practical Airport Stay"
blossomtheseabal2022, 28 Septembre 2022

Stayed here on return from international trip. Used and appreciated the airport shuttle and the included breakfast was high quality. The location is very loud, even forcing airport location, with freeway, street noise and local music. Also the air system is older style and deafening noisy.

"Indifferent and possibly criminal staff"
jra3, 22 Septembre 2022

A very disappointing stay. Almost every aspect of the stay was flawed. First the possibly criminal activity. I arrived early and needed to check a bag as I needed to return to checkin. Upon getting to my room I noticed er that every zippered area in my suitcase has been opened and was rummaged through. There was nothing of value, so nothing taken. However the front desk staff basically blamed me and said they have no responsibility. If I had other reasonable alternatives, I'd have walked away then. Room, overpriced with no housekeeping. Never told there would be no housekeeping. Not that it would matter with hairs in the tub and a refrigerator that has apparently never been cleaned. Also the HVAC fascists turned off the AC for the room. Relatively warm September days and an uncomfortable room temperature. Relatively bright spots: a full breakfast (that was never what I'd call hot) but a relatively friendly dining room team, and the airport shuttle drivers are friendly. However note the very limited hours of shuttle service. Final note: top tier Best Western loyalty member, no recognition and no benefits received.

"Great Hotel - Excellent Wifi"
bryansfmt, 22 Septembre 2022

Loved my stay at this hotel. Very comfortable room and very easy check in process. Shuttle took us to SFO at 6:30 in the morning. Right no time. Very good breakfast. Best part was the very fast Internet speed. I needed to download some key business documents and they came through very smoothly

"Excellent Hotel"
904leis, 22 Septembre 2022

Excellent service and the front desk was amazing and professional. Rooms were nice and clean and kept up perfectly. I would recommend this establishment and the restaurant food was really good too. Non-smoking facility with close proximity to San Francisco airport.

"4 Hours Sleep"
ethalthecat, 20 Septembre 2022

The battery in the smoke alarm went out at 3AM and was told by an unfriendly manager that they don't change them until they go out. No discount on room even though my vacation the next day was ruined because we were so tired. Stay at your risk of little sleep. Apparently that's not the hotels concern. Windows are so dirty you can barely see out them.

"Pleasant stay"
moxietravel, 12 Septembre 2022

Checked in with Bianca at the front desk. She was super helpful and pleasant. She was able to get our two rooms on the same floor. The room was large and the king bed was very comfortable. Bathroom was small but workable. Had dinner in the dining room and the service and food was exceptional. Also had breakfast before checking out. Lots of choices at the included buffet. The only issue I encountered was the elevator. Only one of the two elevators were working and the one that did work had glitches. It would go down after someone got off at a lower floor instead of continuing to an upper floor even after pushing the higher floor button. Other than the elevator, we had a pleasant stay.

"Stay Away"
jbowkowy, 09 Septembre 2022

What was not great? Let me count the ways: 1. They never gave me a confirmation email. 2. The pool is out of service (and it sounds like it has been for some time). This was my prime reason for choosing this location, the support staff just laughed when I asked. 3. One of the elevators was out of service. 4. The elevator will randomly decide to not stop at your floor to pick you up. Over the course of two days I waited at least 15 minutes on my floor for the elevator to come. I had to use the staff elevator multiple times. 5. The breakfast scrambled "eggs" were more akin to a smoothie 6. I had to call multiple times for me to get my receipt sent to me. 7. The faucet did not work. 8. The luxury to park a vehicle was an additional $9 This is just what I recall off the top of my head. Would not recommend.

"Great hotel and airport location"
mmmevans13, 03 Septembre 2022

Booked this hotel because it was close to the airport but didn't realize (as I am not from the area) that is about two minutes away from the rental car return which ended up being a huge bonus for us. Good quality Hotel with a nice breakfast the next morning. No complaints at all.

"Love the hotel and the staff!"
Cynthia P, 20 Août 2022

My husband and I always stay at the Best Western Plus Grosevenor Hotel when we visit San Francisco. The hotel is beautiful, the staff is amazing, the full breakfast is wonderful, and the beds are comfortable. The only problems we had with our recent stay was a problem with the internet, and I am not sure it was the hotel's fault because I have been having problems with my laptop and when we opened the door, there was a paper napkin on the floor. Everything else was awesome. Thank you to the wonderful gentleman who checked us in, we appreciated your kindness.

"Poor service regarding the wifi"
M7074HXjenniferp, 19 Août 2022

My family stayed 4 days in this hotel. We spoke the problem regarding the wifi which is important to continue the work online. The hotel request us to contact directly the wifi company to resolve the problem by ourselves. We have complained through our staying and it's only on the third day they are trying to resolve the wifi problem when they told its been several days before our staying. I'm disappointed because the rest of the service is good and the hotel looked welcoming... Such a waste.

"Definitely a Best Western PLUS"
Deanna R, 08 Août 2022

I stay at a lot of Best Westerns and this one lives up to the "plus". Upgraded amenities and inside, a really nice vibe. Does not take long to get to San Francisco. Staff were very helpful and accommodating. Compared to the next plus hotel I stayed in, this hotel was incredible. It is an airport hotel, mostly meant for convenience to the airport but we chose it for our San Francisco sight seeing because it was less expensive and very close to the freeways...which meant being able to get out of town easier. Thus we gave up a certain ambiance but the inside was nicer than most Best Westerns. They do charge for parking...even for elite status which threw me off a little.

"Awesome"
Elizabeth H, 03 Août 2022

Beautiful hotel. Large rooms. Clean. Great breakfast. Comfy beds. Check in was easy. Staff were great. Great airport location. Highly recommend Best Western hotels. Business center was perfect. Give this place 5 stars.

"Best Staff Ever"
niclasinnott, 25 Juillet 2022

I can't say enough good things about the staff at this Best Western. ...always there, quick to respond, very friendly, professional, and knowledgeable. An excellent accomodation for anyone flying in and out of SFO. Centralized location and short drive to shopping and about 30-40 minutes drive to San Francisco. Clean rooms and excellent breakfast.

"Clean Hotel and Great Staff"
johnwI6347AH, 22 Juillet 2022

Over past year the hotel was really nice and got better by updating everything. The carpets the rooms and all and it is very comfortable to stay at !!!! It is really easy to get to/from san Francisco and parking there is way cheaper then in the city. Better yet if you have a very early flight you are close to the airport and don't have to rush to get to your flight !!!

"Looks can be deceiving"
Gbin38, 19 Juillet 2022

Upon arrival the lobby looked very elegant. I was actually surprised how well put the whole thing was. I booked a block of four rooms for the weekend (july 15-18) as we had an event in their banquet hall. Three of the four rooms requested housekeeping for a general clean up and not once did they show up. Even just asking for extra towels, my guests were ignored. When we brought this to the attention of the front desk we were told "well, they should have asked before 930 am" when we had told them that they did so before that time we were given a whole "Oh well" type attitude. I asked them directly if there was a sign or disclaimer indicating if guests needed to do that before 930am and they said no there wasn't. So how does that make any sense? My IN LAWS stayed in a hotel that provided no extra towels or even garbage pick up. Not only that but THEY had to clean and wipe down their own bathrooms because of how dusty it was. I mean, cmon can you imagine how embarrassing it is to have your in laws fly from out of state and this is the first taste of the Bay Area they get?

"Back Ache"
Hopp2022, 18 Juillet 2022

After a long day in the city it was disappointing to come back to a very hard bed felt like sleeping on cement or a board. We tried to get used to it but just tossed and turned was too tired and was late to switch rooms. The noise was everywhere as thin walls and the doors slammed shut night and morning as guests closed them. maybe heavy doors and very little bathroom counter most behind the toilet so yes was disappointing. Front staff was okay housekeeping friendly. We woke to sore backs sides for our drive home, oh the fun.

"Great, Enjoyable Stay. Friendly Staff and Convenient Location"
Kristine T, 16 Juillet 2022

I had a great, enjoyable stay at the BW Plus Grosvenor. It was an easy check-in and parking process. My room was clean, quiet and had all the amenities I needed. There's a restaurant conveniently on property that serves excellent food. Most importantly, the staff was all very helpful and hospitable. I would definitely stay here again for work or leisure. Thank you!

"Do not waste your MONEY!! Horrible."
81tracey, 06 Juillet 2022

The only thing DIRTIER than the rooms was the check in service. Mr. J.Li was great. However, the SLUG on duty the 4th & 5th was horrible. Of course a unprofessional, rude and slob would not wear a name tag.

"San Francisco stay at Best Western."
Robert G, 05 Juillet 2022

I loved everything about this hotel from the cleanliness to the service. The level of service was outstanding. The cleanliness of the hotel is excellent. If you're looking for a hotel that's not in the downtown area but can get to everything quickly this is the one.

"Great customer service,"
castrofamily0821, 24 Juin 2022

The service was outstanding, the food was pretty good, very clean industrial area. There was a couple food restaurants also walking distance and a Costco across the street. Also the Costco fuel station across was great. The down side was the pool was closed. Not sure why but this was the reason we stayed here. Almost feel cheated with the pool unavailable as hot as it was there.

"Prior to early morning flight"
karenp601, 07 Juin 2022

This is definitely an ok hotel.Room was clean although the corner room I had was small.Breakfast is included although I left early so had no chance to try this.At the time they did not appear to be any food service for other meals although I later found out the hotel does have a limited bar food service from 5pm untill 9pm.There is also a McDonald's over the road from the hotel. Not many staff members around when I checked in.Staff were ok but difficult to find.No staff were around at all in the morning when I went to catch the shuttle.The hotel does also offer a park and ride service which is much cheaper than parking at the airport. Overall would probably stay here again

"Looks Good but very Poor Maintenance"
eagertolearnca, 03 Juin 2022

I have stayed here a few times. Thought I would give them a pass and it would be better the next time. Was given a room which had not been cleaned. Then I was moved to a room where the A/C was so loud that I had the TV at 90. Asked to be moved. Third room was a charm Next trip. No shower gel in the dispenser in the shower. Used shampoo Third and last time 2 days ago. The sheer curtains were ripped. I have pictures One was 3 feet long and another was about 2 feet in length. Also Heater was noisy but i had changed so did not ask for another room. It went on and off all night needless to say I did not sleep. I have been staying at this place for over 25 years. It was always a very well maintained facilty. Not anymore

"Non smoking and shuttle"
mjday, 25 Mai 2022

We were excited to find this hotel close to the SFO airport as our 2 adult children and their spouses were arriving late at night. Hotel advertised a shuttle to the airport. However it stopped at 11 pm so we did our own pickups. Kind of thought the hotel might make accommodations for this but no. In fairness looking at the website it did say shuttle to the airport so I guess no pickups are made? Worst part of our stay was being put in a room that was definitely smoked in. The window was open in the room upon entering so I'm sure the staff knew. Wasn't asked to move and was told they'd send someone to spray which didn't happen. We didn't ask to move because our children were right next door and we really didn't realize how bad it was till later after leaving right away for dinner. Otherwise a very good location close to airport and good price. Breakfast was also very good

"Great Short Stay"
Maryum7, 24 Mai 2022

I was only there for one day but I loved my room. The staff was friendly, very helpful and professional. I would stay there again. The location was perfect for my business day in San Francisco. Great Team!

"A great choice"
elizabeth_sapanai, 12 Mai 2022

I've stayed at this hotel from time to time for over 20 years. Over that time they have continued not only a high level of maintenance, but have consistently upgraded the property. It's a great place to stay when flying in and out of SFO. They have the best hotel breakfast ever!

"Great hotel"
trismerrick, 02 Mai 2022

This hotel was very clean and in a good area! I would highly recommend to anyone! The bed was super nice and comfortable and the rooms were a good size. The service was very nice. Everyone there was extremely helpful.

"Unprofessional, unreadable, first time I would say don't go here, shuttle bus & customer service none exists "
breda F, 27 Avril 2022

Waited over an hour for shuttle bus, it would be quicker to walk, when I phoned hotel to ask where the bus was and express my frustration a "gentleman" named Jason asked what plane I got off,, however as o had not got off plane told me "whatever". Kept on hold, manager AJ came on the phone with no rational for unpleasant and unprofessional manner of Jason or reason for shuttle service not attending terminal. Only possible rational is shuttle service does not attend if not pre booked?? Waited over 90 minutes in total. Shuttle service never turned up. Atrempted to phone Hotel however they never answered courtesy phone

"Overpriced"
TNADZ, 16 Avril 2022

The shuttle only runs every 45 minutes but when you land you have no idea what time to expect it. It appears other hotels are more frequent than this one. The room was comfortable for the 10 hours we were in it! The breakfast is basic. Not worth the $180 a night Would I return? No

"Good stay near SFO"
travelbuggedtony, 15 Avril 2022

I had a really nice stay at the BW Grosvenor. Pleasant check-in experience and good info given regarding my stay. Also recommended which shuttle time to take for my flight. My room had a comfortable queen size bed and lovely little bathroom with shower/bath combination. Coffee maker and sachets. Breakfast provided was substantial given the covid situation and I was plenty full after it. Shuttle service to airport and back was good. Only thing I noticed was quite a bit of cold & road noise in my room coming via the window so perhaps could have better sealing or insulation or something but the heater worked well in the room to keep it warm. Check out also from nice staff member and they changed some money into smaller denominations which was great. Well done!

"Do not recommend"
CFC2801, 06 Avril 2022

Old, dated hotel with unfriendly and unhelpful staff. Also no one around to check out (we waited 15 minutes then had to leave on courtesy bus and call hotel later to check out) and hotel guests' personal data left lying around for anyone to pick up. Finally, only one courtesy bus an hour and hotel did not provide accurate timings so we stood in cold for 55 minutes…had we been told this, we would have got a taxi. The fact we weren't told it when the hotel knew we had two young children, was not good. Very disappointing stay.

"Good Stay near SFO"
Mark W, 05 Avril 2022

BW Plus Grosvenor in South San Francisco is a good value in the Bay Area near the airport. It is a convenient location with easy access to the freeway and less than a five minute drive to San Francisco International. Free hot breakfast every morning, free W-Fi, and shuttle bus service to the airport, Room was clean and the staff friendly and helpful.

"Fits my budget for 1 night only"
boralberty, 01 Avril 2022

Affordable price. Staff are friendly, He let me check in earlier, Good choices of food. Clean and presentable. However the shuttle runs on schedule which is not good, Location is good. Near the airport, Restaurant nearby.

"Friendly staff and close to airport"
David B, 21 Mars 2022

Just to the North of SFO and a short van ride away. Staff is friendly and very helpful. Checking in staff answered questions and recognized my BW status. Hot breakfast has returned, good selection on item although the day I was there the protein was corned beef hash which I am not a fan of. Rooms are clean and nicely decorated. First impression was one of the more impressive Best Westerns. Used the van service which was on time and very helpful. Disappointed that parking was an extra charge, like many hotels this one sells parking space to those traveling through SFO. I will stay here again, the best part is the staff!

"DIAMOND REWARDS"
dirtycars93, 03 Mars 2022

One thing B.W Should always honor it's diamond rewards customers no matter WHO MAKES THE Reservation!!!! If you are a diamond customer that means you STAY A LOT AT A B.W HOTEL AND SHOULD BE REWARDED !!!! Thank you

"Best Hotel to stay at while visiting San Francisco"
johnwI6347AH, 24 Février 2022

This Hotel is close to San Francisco. The parking rate is way less then if you stay in San Francisco. The staff are Great and the Hotel is Amazing !!! All the rooms have been updated to be the BEST !!!

"Good value"
ExNewsGuy, 10 Février 2022

Helpful staff, comfortable room with very good beds. Tiny bathroom. Hope you like fragrant shampoo, conditioner, body wash (I need unscented). Clean. Good hot breakfast. Appreciated the shuttle service. Very good value for an airport overnight stay

"My Birthday San Francisco trip!"
vally2022, 17 Janvier 2022

It was a nice stay, very comfortable, staff was friendly and helpful! Plus it was close to the airport and a bus line to get around the city! Who could go wrong? You get a complimentary breakfast to start your day!!

"Cold, noisy, uncomfortable stay"
stalamantes, 03 Janvier 2022

We stayed at the Best Western for three nights while visiting SF. Price and location seemed reasonable as it was close to SFO airport. We were very disappointed with our stay. The bed covers were very light and not warm, our window was broken so hard to open and close, the heating system was very noisy. Our neighbors were also noisy and we called the front desk several times before they finally called them to ask them to keep it down. Staff was rarely at the front desk and we had to wait wondering where the staff was. The breakfast was very minimal and not tasty, one morning hot pockets were offered for breakfast. I would not stay here again

"Great place for park and fly at SFO"
Thomas F, 15 Décembre 2021

First time staying at the hotel. The place was very clean. The staff was friendly and helpful. The price for the hotel and park and fly wa reasonable. Shuttle to the airport was on time and clean. I will stay here again.

"Close to the airport"
schumbt, 06 Décembre 2021

Just a stone throw away from the airport, not a lot of noise from air traffic. Basic rooms, which have seen better days, but they are clean. Great choice for breakfast. Big parking space. Friendly staff.

"Good quick stay"
KEITH_GRANTS_PASS_OR, 28 Novembre 2021

We needed a hotel after a flight to stay over before a cruise the next day. This place fit the bill. Its an older hotel, but everything is clean and it works. I liked the full breakfast buffet in the morning especially after months of grab and go due to COVID. Only complaint was the bed was to firm for me. All in all a good stay close to SFO.

"A well deserved Birthday Getaway"
Dolores G, 15 Novembre 2021

This weekend was my birthday. I decided to go to my favorite city San Francisco. Without thinking about it twice, I decided to book a stay at Bestwestern Plus at the airport. I love their service and parking facility. I had a fantastic weekend worry free. Thank you...

"3 day say in October"
monsoons2013, 07 Novembre 2021

we were mpressed with the safety protocol followed by the hotel staff during our stay> The cosgrove was a great hotel choice in south San Francisco>a good alternative to the higher priced in city hotels. WE dined @ the on site hotel restaurant. The sHerver was rude and exxtremely insulting and disrespectful. He slammed our plates on the dining tabel when he delivered our meals. His conduct was highly offensive and ruined our dinner. We expressed our concerns to the Hotel mamager. Overall>the hotel was a great stay>>>>>

"Comfortable and Safe"
Twinyy, 05 Novembre 2021

I am a travel nurse and cleanliness, comfort and safety are consistently my main concerns. This hotel checks all of the boxes. Added full breakfast with vending machines and a washer and dryer in the building, make this location perfect for a travel professional. Oh, and last, but certainly not least, the entire front desk team has been amazing! Please note the shuttle has a restricted time schedule due to Covid. Thank you Best Western.

"Would Return"
JessicaJimenez09, 03 Novembre 2021

Stayed for Outside Lands Festival recently. Loved that it was so close to the airport, and they offer a free shuttle service (5AM-10AM / 5PM-10PM). They were able to hold our bags for free also, my boyfriend really liked that. Stay was great, hotel/room was good & very clean. Parking is $9 a night, I didn't have a car parked overnight. The restaurant in the lobby charges $18 just to deliver it to your room.. no idea why, that's ridiculous. We just ordered to-go and picked it up ourselves. Service was wonderful but once I gave them some travel (gift) cards to apply to my bill, they took more than needed from them, offered to credit my credit card then at check out apparently couldn't do that so they gave cash. Took 3-4 agents to get all this settled by check out. I would come back but hope that the accuracy on my bill is better settled next time.

"Pleasant Hotel"
ahmadv2018, 30 Octobre 2021

I stayed for 2 nights, visiting my newly born grandson. It was my first time staying at a BW after COVID, so I did not know what to expect. I had a pleasant experience. The room was clean and comfortable. The service was good. Breakfast was also good, though limited, which could be due to the ongoing COVID situation. I arrived late the first night and finding parking was a little bit of a challenge due to hotel being busy. The second night, I also came back late but there were plenty of parking spaces left.

"Best for the price"
enashion, 30 Octobre 2021

I've stayed here more than once and like the location, some store around the area for bottle water or small things that you might need. Free breakfast which is plus if you have time to get out of bed.

"There's BW Plus & then this BW PLUS"
Sunrobber, 27 Octobre 2021

This property is a step above many BW Plus. It feels more upscale, the services more polished. The breakfast was all so better than most. It's a dependable shuttle ride (which runs frequently) to and from the airport. There are a couple of BART options: ride the shuttle to the airport, or Uber to nearby shopping center. We ended up staying an extra day due to a change in plans, so we day tripped into San Francisco. The staff was helpful and accommodating. My only complaint (and this is personal) is the bed could have been just a bit less firm. Will stay here again when in the area!

"Convenient location and friendly staff"
milenaw808, 15 Octobre 2021

Convenient location, close to the airport. Clean room, friendly staff. I stay at Best Westerns quite often and Best Western Plus Grosvenor Airport Hotel was the only one, that actually acknowledged my Diamond status, which was very nice. The grab and go breakfast bag was very limited. Parking is $9.

"Good experience"
gomezt3rd, 10 Octobre 2021

Really clean room really clean area in general. Nice view from the window . We had a nice breakfast to follow in morning bed We're comfortable. Attendants were very friendly. Elevators catch where needed to go quick.

"Nice hotel close to the airport"
Joseph O, 30 Septembre 2021

Nice clean hotel, close to the airport. Restaurants has pretty decent food and prices. Hot breakfast available. Small outdoor pool. This hotel see alot of airport travelers and is not in a tourist area. Only about 15 minutes from San Francisco itself. Would stay here again.

"Solid, dependable"
Trish R, 17 Septembre 2021

I stay at this hotel between 4 and 8 times a year. I have never been disappointed and am usually pleased. The staff has always been pleasant and the restaurant is adequate or better. Rooms are always clean and I like the beds.

"Pleasant stay except for the dinner"
BerlinG-ParisF, 08 Septembre 2021

We stayed here our last night in the Bay Area. Rather than riding BART to the airport (and paying about $10) before waiting for the every 45 minute shuttle, we took the #292 bus from near the Embarcadero for $2.25 (adult) and $1.10 (over 65). There were no changes, and it stopped about 2 blocks from the hotel by the IHOP. It took just over an hour and wasn't crowded so it worked perfectly and was safe and very cost efficient and timewise as well due to the shuttle times. We walked in and were checked in by a guy behind a glass wall to Room #803. The room connected on each side to other rooms, but I think they were both unoccupied so no noise issues. The bed was decent. The pillows were firm, but one was not enough and two provided too much elevation. The TV got 30 or so channels, but no HGTV, out go-to channel when in hotels? The bathroom was showing its age with lots of repaired patched areas. The towels were great but amenities were limited since dispensers were there for shampoo, conditioner, and body wash. I think there was one bar of soap and one tube of hand lotion. The bathroom light worked with timer. The corner chair nice for TV watching and more. Fridge, coffee maker, and safe but no microwave. Our view was to west of highway and Hills. Better breakfast than expected with scrambled eggs, sausage links, diced potatoes plus breads, cereals, and more all inclusive w room. Restaurant for dinner not too good but not included in hotel's overall rating. See separate review for that. Check-in and check-out efficient, Bill correct as should be. Another stay possible due to its ranking of hotel area hotels and the reason we chose this one over our usual IHG and Hilton choices? Can't imagine how bad the other airport hotels must be if this one is #3? I would walk to IHOP or even McDonalds before eating dinner here again, however. Everyone was friendly. Shuttle to airport runs every 45 minutes during select hours in morning and late afternoon. Shared shuttle with 2 other nearby hotels. Driver was entertaining. Overall, a 3.5 for hotel but much lower for Brass Elephant Restaurant.

"Pass"
broun1, 07 Septembre 2021

Pillows were flat, the bed gave me a terrible backache and the walls are thin. Forget trying to rinse the shampoo out of your hair if you have thick hair, the shower flow was low AF. We seriously contemplated checking out a day early. 10/10 would not stay here again

"Great place, convenient and close to airport and food!"
katimbauer, 27 Août 2021

My family and I had a very early morning international flight at SFO, so we decided to stay close the night before. We chose best western because we always know we will get a clean room, great service and good prices! Our front desk check in was quick and the receptionists that helped us were kind and caring. Check out was a breeze. The rooms were great, super close to the airport and also close to a ton of cute little restaurants. We were happy with the whole stay!

"Value choice"
albertpF9134HJ, 24 Août 2021

This hotel is bigger than normal Bestwestern plus hotels and has 9 floors. The lobby is small and has two elevators. Overall appearance seems a little old, but the room is clean and more modern look and feel, better than the lobby and overall outlook. Also the price is lower than near by hotels, so no complaints.

"Stay Recommended overall"
zhughes2, 24 Août 2021

The Coutsey shuttle never showed up and I waited and Waited. I ended up taking a taxi or whatever he was to the hotel it cost me 35$ to go two miles This fumble was made up for by excellent day desk service and lounge and restaurant staff

"Best Hotel and Most Comfortable Beds ever !!"
John W, 16 Août 2021

I stay at this Hotel all the time. Since the last time I have been there they have upgraded everything to make your stay so Amazing. The New Beds and Pillows are the most comfortableness Bed and Pillows I have even slept in to make my stay AMAZING !!!! The rooms are upgraded as well !!! The Staff are Great and to go to and from San Francisco only only so many minutes away.

"Great Stay"
mandarey2021, 15 Août 2021

Great stay with reasonable price! Lobby was clean, breakfast was free and great to-go options, beds were comfortable, and the option to have a microwave brought up was nice. The only cons was that the bathroom door would jam when trying to get out, and the air conditioner/heater in the room was not working.

"Stay Somewhere Else"
StevenRB, 18 Juillet 2021

We reserved a room for 3. The suite had a queen in one room and a pull out sofa bed in separate room. There were no linens on the pull out sofa and no pillow. The mattress was stained and worn to the point that it should have beef discarded long ago. No apology. They gave us a another room and we encountered the exact same problem. They also neglected to leave soap and a third towel. Again, no apology. Won't be coming back. I'm throwing my Best Western Rewards card away.

"Great place near SFO Airport"
Capt V, 14 Juillet 2021

It is a wonderful place to stay near the airport. The courtesy shuttle was a big plus. The front desk people were very helpful. The printer in the lobby was very useful to take the covid related documents printouts for travel.

"Enjoyed my stay."
t0n0101, 09 Juillet 2021

Great service, quick check in. Only had 1 issue whereas our toilet wouldn't flush so we had to relocate to another room 4 rooms down the hall. But we were quickly relocated in admit 20 minutes. Besides that it was enjoyable weekend stay.

"Easy access to SFO"
Rhubba286, 08 Juillet 2021

The hotel is very clean and quiet. Our only complaint was the coffee machine in the room did not work, however, there was fresh coffee downstairs. The workers were all very pleasant and willing to help.

"Awesome customer service !"
kvalencia045, 03 Juillet 2021

Reasonable pricing and great customer service ! Rooms are always clean and smell clean . Beds are comfortable and this location is convenient. Not a super busy area and close to SF airport. Close to gas station and restaurants.

"Hidden costs"
vancouverTraveler59, 24 Juin 2021

I have stayed at this property a few times in the past. Unfortunately, I forgot about their shortcomings and booked again. Upon checking in and after the cancellation deadline, I was told that I had to pay 9.00 for the first night to stay there. They do not have a shuttle service so almost all guest have to park on site. Note that if you stay more than one night the parking fee increases to 10.00 per night! Why is that? So, add 10% or so to the rate you think you are paying. This property does not provide microwaves in the rooms so forget about reheating your pizza or Chinese food. The fridge is very small with no freezer compartment. The "free" breakfast consists of some cold items and a breakfast sandwich that needs 2-3 minutes to heat in the microwave of which there is only one. There were 7 people ahead of me. Do the math This property is located near SFO but so is the Holiday Inn Express across the street. TRy them

"Covid does not stop good service"
Corry W, 12 Juin 2021

The staff here goes out of their way to make sure you are confortable and well taken care of, even with the restrictions that they are still working under. I could not have been more impressed with the professalism and how nice they were to all of their guest even some that I personally would of thron out.

"Clean, safe, welcoming, and best value in the area"
Robin W, 23 Mai 2021

I stay here at least twice a month, and usually more than that. Living and working from home in a small San Francisco one bedroom apartment during a pandemic with your spouse - isn't the greatest for when your job requires writing and making presentations and webinars. Also, I have another partner I want to spend time with. This hotel has everything you would want for a quiet and affordable work space. It has a nice sized desk, with a lamp with usb ports and 3 hole plug outlets, and office chair. It's very clean, quiet hotel, with free wifi, very nice rooms, comfortable beds, nice linens, modern flat-screen TVs with HDMI ports, and the friendliest staff. The rooms have an upscale feel, with granite bathroom counters and wood. It's an incredible value, and love that the guests are everyone from families with kids, high school debate teams, airline people, essential workers....all ethnicities and diverse. As a BIPOC in a POC interracial relationship, I feel welcome with my other partner, here. All of the app delivery services come here, so getting food is no problem, and there is a McDonald's across the street and a gas station with snacks and food within walking distance. For an airport hotel- it is quiet- you aren't hearing airplanes. I am compassionate and empathetic to the homeless crisis in the Bay Area, but sincerely (yet guiltely) appreciate that this particular hotel is not in the midst of the encampments or being used as part of the housing solution. The staff always makes me feel welcome, and are very helpful and want you to have a good stay. This hotel has earned my loyalty!!!!!!!!! I've tried a few other hotels in the area- but this is the best, with the most bang for your buck, hands down.

"San Francisco Here We Go"
Dolores G, 23 Mai 2021

In thinking of a good please to spend some quality time together as a family. We couldn't think of any place but San Francisco. We loved the weather and the people. Our Best Western stay provided us with that opportunity. Thank you for making us feel welcomed and appreciated.

"Great choice by the airport "
nancypZ9612SZ, 20 Mai 2021

The hotel offered a lot of options for ordering room service and food. Further, the room and bathroom were clean. The carpet almost looked brand new! The modified breakfast offered loads of options and was satisfying. The only down point was the gentlemen who checked me in at night was smoking outside the lobby and wasn't welcoming. He wasn't rude, however, he lacked energy.. Moreover, the hotel is located about 20 minutes from San Franciso and all of the tourist locations. It was super easy to find Lyft drivers to take us to the bay and back. Also, living by the airport allowed us to avoid the homeless population in downtown..

"Awesome Hotel"
notpicky0315, 29 Mars 2021

Awesome Hotel and great with excellent value for the money. Staff are all friendly with excellent customer Service Skills. Bianca, LJ, Shawn, Rose and the rest of the TEAM are very helpful with a smile.

"Good place to stay if you are flying out of SFO"
David S, 16 Février 2021

Good place to stay if you are flying out of SFO. Not far from the rental car return and there is a gas station between the hyw. exit and the hotel to fill up your rental before the return. The only thing missing was a bottle opener and a microwave. Did not get to check out the restaurants in the area.

"Cheap(ish) and Cheerful!"
Jarko2015, 08 Février 2021

The current COVID crisis has brought hotel rates down in the SF bay area and this property is quite a good deal if you're in the area and need an affordable option. It's a comfortable, clean property, with friendly staff, but the location is a bit odd and it definitely has issues. Based on the low rates, most are forgivable, but in normal times, they'd be quite annoying problems. One important note that I've seen other reviewers complaing about is that the free airport shuttle to and from SFO isn't running. That's true. It's not. You can either take a taxi or an Uber, but with a little bit of effort, you can also take the local bus (number 292) which for $2.25 will take you from SFO to around 100 metres from the hotel door and back again for the same fare. This same bus will also take you all the way to downtown San Francisco for the same fare. Considering the remoteness of the hotel, that's a good option if you don't have a car. The hotel is fairly modern and not particularly inviting. Everything in the lobby and public areas is dark wood, but it's all kept clean and tidy. COVID practices are in full force and you must wear a mask at all times and keep your distance. Only 2 people in the elevator etc. Some guests were clearly ignoring these rules, but most seemed to be following them. Check in is easy even though it's mainly done through touch screens etc. The rooms are large and relatively comfortable. I had a few problems when I checked in, but they quickly changed me to another room without any fuss. The rooms just need a refresh. They're perfectly clean and relatively comfortable. They just look tired. Vinyl drapes, worn out desk chair, old easy chair, worn carpeting. It's all just a little shabby. WIFI is free and reliable, but every day, you have to log in all over again with the password. There's a fridge, which is quite noisy and a flat screen TV, but I never switched it on, so I don't know what channels are offered. There's a safe, ironing board, iron, good closet space, room for bags, coffee maker. Currently there's no house keeping automatically. If you need it, you just need to ask. As I had an extended stay, I asked for a microwave and they eventually found me one. There is a limited supply. Bathrooms are little cramped and the water pressure is weak. You can't really get your hands under the fawcet in the basin and the shower isn't very strong. There's shampoo and shower gel, but the gel ran out and took forever to replace. Thankfully there's also a small bar of soap. Towels were clean and fresh. The beds are comfortable and the linens clean and fresh. Unfortunately, noise is the biggest let down of the property. You can hear a lot of what your neighbours are up to. Most of it you don't want to hear. When the couple in the next room are having fun, you'll really know it. As the beds back on to the same wall, you'll be shaking just as much as they are. Noise from the corridors is bad. Guests just don't seem to care that they're in a hotel and people might be sleeping. Not really the hotel's fault, but soundproofing could be improved. Breakfast is included in the rate before 9AM. There's tea, coffee, juice, pastries, bananas, apples, boiled eggs and a breakfast sandwich you can heat quickly. It's poor quality, but it's better than nothing for sure. Some yogurt would be really appreciated and a bit more variety, but this is a hotel property, so guests staying multiple nights are probably rare, thus they don't see the need to change the daily menu. All in all, a good option. Particularly at the current rate. But in all honesty, the current rate is all it's worth. When the COVID crisis is over, I'm sure the rates will leap back up again and yet, all the issues with the hotel will still exist. The pool is currently closed, as is the work out room and business centre, so they're not providing anything on top of the room and grab n go breakfast. For the rate, it's worth it.

"Serene stay at the Best Western"
happymax2021, 05 Février 2021

It's was a nice mini vacation away from home. Everyone was nice and the facility was very clean. Best Western of SSF served a very nutritious continental breakfast and fresh coffee as well. Thank you!!

"Would really need a room to stay here again."
vancouverTraveler59, 01 Février 2021

Decent hotel but showing its age. This hotel has on on site restaraunt with a very limited and expensive menu. All the more frustrating because the rooms do not have microwave ovens nor freezers in the refrigerators. Because almost all food in the area is obtained on a to go basis you will not be able to heat or reheat food. The TV has a very limited channel selection and none of the guides or other options work. The room itself was okay and clean. You are not told that there is a 9.00 a day parking fee until you are handed the permit to hang from your mirror. This is just nickel and diming the guests to make the room cost seem more reasonable. This property is not very high on my repeat list.

"So disappointed"
Derek N, 01 Janvier 2021

I know that it is a challenging environment now for travel but this spot fails on so many levels. I booked here with the promise of an airport transfer yet they told me they discontinued it in May due to Covid (I fail to see the relationship other than economic for the hotel to blame a virus) yet their website displayed then and displays now this amenity as available. So in addition to $80 for the room it's another $60 for a taxi. Also, no internet for my device and their help desk was little help ( other than giving me the chance to chat with someone for an hour) failed in getting me connected. Since there are no services here you might as well stay at the Travelodge where lower expectations mean You won't be so grievously disappointed.

"Best Western stay during Covid-19"
Gail W, 01 Décembre 2020

Best Western Plus Grosvenor Airport Hotel did everything possible as far as I could see to keep there employees and guests safe during Covid-19. Miss the morning hot breakfast but the food they offered during this time was acceptable under the circumstances.

"Great service"
jgott7704, 28 Novembre 2020

The staff was friendly and courteous they have great service especially during covid-19. The lobby area has social distancing in place. The rooms are cleaned and sanitized, they also clean at the request of each guest. They are very accommodating with extra request like a microwave in the bed room, extra blankets and rollout beds. The breakfast is all prepackaged and Is still a welcoming addition since covid-19 has forced many hotels to remove all breakfast and amenities for travellers.

"Best Western weekly stays"
kellyparker42, 16 Novembre 2020

I stay at the Best Western every weekend for business and love every experience I've had and never have any issues and the staff is very friendly and the rooms are clean and very accommodating out of all hotels they were the Only one who made sure my early morning check ins were available

"Clean, safe, welcoming, and best value in the area"
Robin W, 02 Novembre 2020

This is my go-to hotel in these Covid-19 times. I go here to get away and write, do recorded Zoom presentations and classes, and spend time with my non-nesting partner. I come here several times a month. I trust how they clean for Covid-19, and the seriousness they take in maintaining safety for guests. It's high value for what you receive as a guest. There is parking, free Wifi, air conditioning, comfy beds, and a fridge in every room. The TV is great, as it is able to use a Roku Stick, and watch things on the streaming apps. I book directly on the Best Western site, and as a rewards member, get great deals on the room. Best Western often runs promotions, with free night stays, or BW gift cards for money off future stays. CouponCabin also gives you cashback rewards for using BW. After staying at this particular hotel over the course of 2020, I've become Platinum status. I recently discovered the King Suite, and will book it for future visits with my partner- it has two bathrooms! After checking out different hotels in SF and this area, I return here due to the consistent friendliness of the staff, cleanliness, safety, comfort, and price.

"Best Hotel to stay at while visiting the Bay Area"
John W, 26 Octobre 2020

The Best Western Grosvenor Hotel is the Best Hotel to stay at while visiting San Francisco or the Bay Area. The staff are Amazing and if you have a problem they are right on top of it to get things fixed. If you have a car while there in town their Parking Fee is $9 vs paying $20 - $50 Dollars a Night at hotels in San Francisco. You are only 10 - 20 minutes from Downtown San Francisco depending the time you are heading to san Francisco. You are Five Minutes from the airport. The rooms and hallways here are very clean, nice looking and have everything you need to enjoy your stay !!!! The beds are Very Comfortable !!!

"Great Service and Charming Room"
keithyeager, 16 Octobre 2020

The hotel staff and my room was excellent. I would recommend this hotel to anyone who wants to be close to Fort Funston, San Bruno/Daly City etc., The Golden Gate Bridge and downtown San Francisco from this centrally located near the airport location. Loved this place because I could park here overnight and sleep in for less than $10.00 per day. Downtown hotels parking alone can run as high $50.00 overnight. I did not mind the less than 20 mins. drive into downtown.

"Suite Review"
H4664ISmiguelc, 19 Septembre 2020

Overall good hotel... I understand because of COVID 19, there are many limited services such as breakfast, cleaning staff and pool is closed. Took a little longer than expected to check-in since room was not ready when came in at 3pm. Suite Room was fantastic for our group of 5, it fits perfectly and a plus side is having 2 bathrooms and 2 rooms. I chose this hotel because of the reasonable price and only 20 minutes drive to San Francisco.

"Ok stay, hardly upscale?"
LaGallivanter, 02 Septembre 2020

We stayed for just one night (thankfully) before our flight home the following morning. Hotel is within good proximity of SFO, so that is a plus. It is in a decent location. Lobby is nice and updated. Check-in was longer than usual (and there was no line; I went straight to the counter). I feel it was overpriced for what I had received and parking is $9 per night. I had reserved a King bed room and we settled for two doubles. The bed was ok and the bathroom is very small. Room was not all that clean; there were chips crumbs, etc. on the carpet. Shampoo was completely out in the shower dispenser - what does housekeeping do when they are supposed to be freshening up the room? I was awake most of the night from other guests constantly slamming doors shut and opening them. Our room was facing the street and traffic is loud. Motorcycle screaming past, etc.

"Wonderful Cool Stay"
Dolores G, 13 Juillet 2020

A wonderful cool stay at BestWestern Airport San Francisco was just what my family and I needed to escape our Central California heat. We had a great time! BestWestern personnel made a difference on deciding IF we should do it or not. We counted on their COVID 19 precautions, and that's exactly what we got in addition to peace of mind and FUN. Thank you...

"Upscale stay, budget minded price- best in area"
Robin W, 09 Juillet 2020

I've been coming to this hotel several times a month since January, as I live locally, but not with my partner. I also needed a space outside of my house to work(I freelance and write). We first discovered this place through a hotel booking site, and got hooked. It's super clean, the beds are comfortable with good sheets, and pillows, and the TV has the correct ports to allow streaming devices(like Roku stick) . I love that the bedside lamps have charging ports for phones, and a 3 pronged electrical outlet. It means I can plug in my laptop and work from the bed. Free WiFi, free breakfast, and safe parking make this place a win. You get all of the amenities at a much lower price than expected. If there is ever an issue, the staff is quick to respond. Pre-Covid-19- the buffet breakfast was outstanding!! Currently, they have grab and go bags which you can put packaged food and drink selections inside. Due to the packaging, what we don't open, we bring to share with our local unhoused neighbors. The staff really make the place, though. They are nice, welcoming, and helpful. I'm loyal, because they genuinely earned it. I've been to other hotels in the area, and for what you get and how you are treated- this place wins hands down.

"Remodeled BW, Better, Needs Improvement"
352cristalp, 27 Juin 2020

Very Bad Room Service Food, even with a very limited menu, a simple salad was horribly rotten, reported this to both room service and front desk and no attempt has been made to rectify this issue or make it right, was also offered by room service staff a free substitute meal no charge which was not the case, I ended up paying for entire bill and told up to a month for a refund that even of they choose to give me one, manager was notified and I was told they were going to speak to the chef

"Awesome Hotel"
notpicky0315, 18 Juin 2020

Nice Hotel with great staff especially Claire and Eljay and other Front Desk Clerk! They are very helpful and polite. Grab and go breakfast is a good idea better than other hotel that don't provide even some coffee. Please keep up the the excellent service.

"Thanks for letting me park"
Ricky300m, 03 Juin 2020

I want to thank the staff and manager for allowing me to park my travel trailer and truck on their premises. We had a urgent need to find safe parking. We didnt stay in our trailer, we actually had a room booked for us a another hotel but there was no where to park except a dark side street. Thank you

"Great Hotel"
John W, 05 Mai 2020

The Hotel and Rooms are Very Clean. The Staff are Great and if you need anything they are there for you right away !!!! It's only 15 Minutes to Downtown San Francisco. Lots of Parking and close to the airport. All the Rooms and Hallways have been upgraded and are looking GREAT !!!

"MY STAY AT BEST WESTERN PLUS"
eddyoung28, 06 Mars 2020

I trully enjoyed my stay ... Couln't of asked for anything more. The property met all of my needs and I would definately stay at a Best Western Plus in the future. From the customer servuce to the overall experience, I would recommend staying at a Best Western Plus to family and friends.

"Clean Room"
ortizlindsay, 04 Mars 2020

I stayed in a 1 king bed room. Very clean. In room fridge was cold. My wife wiped everything down with Clorox wipes, and the wipes were clean(usually brown). Clean carpet. My only complaint is that the room smelled musty. I had to leave the window open all night and hear the freeway to get fresh air.

"Valentine Trip"
rg1562, 21 Février 2020

We spent a romantic weekend in San Francisco for Valentines day. The hotel was great, there service was excellent, and the PRICE was PERFECT!!! Great time, we will be back. Thank you Rick and Sandy G.

"The Average Stay"
Bonita K, 18 Février 2020

The Best Western Plus Grosvenor is your average stay hotel. Generally clean and basic amenities. Staff are professional, but not very warm. Seems hurried and a little brisk when situations arise. Overall, nice price for location and convenience to access the Bay Area.

"Celebrating my 70th BIRTHDAY Party"
corazona2017, 11 Février 2020

Few months ago I was looking for a venue to celebrate my 70th Birthday I've look around in the neighboring cities and this place was highly recommended by a relative and friend. I've meet with Rose Rosauro, the Assistant Catering Mgr. She is a very nice,pleasant, accommodating, helpful and professional person. She showed me the set up of ballroom. That time it was under renovation, she told me by the time I'll have my party on Feb 1st 2020, the ballroom is going to have a new carpet by then. February 1st 2020 came party time, The set up of the ballroom was outstanding and the food preparation, presentation and the quality was perfect for my guests. I had a very satisfied guests, each and everyone had a good time. My party went well as I've expected.Thank you to Rose, the server and to the chef who had made my party well prepared. I'm a very grateful and satisfied customer. I've highly recommend this place for those who are planning their party, a perfect venue whatever kind of event you are planning in the future. Your contact person is Rose Rosauro. Two thumbs up and a perfect five(5) points....

"Sorority event"
deirdre3892020, 10 Février 2020

My experience was good. Iliked the idea that the hotel offered free contential breakfast and airport transportation. The shuttle runs every 30 minutes. Shout out to Imelda (front desk clerk) at the Best Western Plus Grovesnor/South San Fransico. The only two issues I had were that they did not provide a variety of toiletry items in the room bathroom and shortage of wait staff.

"Room not so quiet"
davegras, 03 Février 2020

One of my annoyances about hotels is when they ask the customer for room preferences prior to check-in and provide something different - without informing the customer. Case in point, twice I requested a quiet room and one without an adjoining door before checking in and I ended up with a not-so-quiet room (due to highway traffic noise) and a room with an adjoining door to another room. To be fair, this hotel tried to accommodate me the best they could but there wasn't much in the way of alternatives. I was given a corner room with a queen-size bed (as requested)and my neighbor was quiet so the adjoining door didn't become an issue. However, when I first walked into the room I thought the window was open given the level of traffic noise. I had stayed at the airport Hyatt Regency the previous week and even though it was close to the highway too, if not closer, there was hardly any noise. Maybe the Hyatt Regency uses double-pane class or something else because the noise reduction was significant. As for this hotel, I felt that the window and window sill were a bit old and perhaps not flush; maybe that explains part of the noise. Anyway, it was a disappointment. The room itself was clean and comfortable. No complaints there. The TV was a little closer to the bed compared to some other places which I liked. The bed was fine and it was easy to change the room temperature. The refrigerator was cold but they didn't offer complimentary water - I wonder why not. There is an IHOP about 5-10 minutes away by foot. However, they offer complimentary breakfast which was basic but good. The dining area was spacious, more so than the Holiday Inn Express, for example. There is a free shuttle that runs every 30 minutes. No express check-out.

"Great Hotel and Staff"
John W, 03 Février 2020

This Rooms and Beds here are Very Comfortable and Quite at night. The Staff are GREAT. You are only minutes from Downtown San Francisco and easy to get to or anywhere else if you are going to san Francisco.

"Best Breakfast Ever!"
ChrisfromWhittier, 16 Janvier 2020

We love this hotel! So clean, amazing price and location.The staff is amazing! I always worry when I stay at hotels but this place is so clean. Definitely a gem! Close to the airport, shuttle if you need it that runs every 30 mins. There's a gym and a restaurant inside the hotel. There's no other place we'll stay when were in the bay area!

"The ceiling was leaking water"
Jeffrey G, 15 Janvier 2020

This place is quite a dump and overpriced. In addition to overselling the hotel, making it a whole exercise to get me a room when i checked in at 8 pm, the only room they could get me in had a leaky ceiling! In addition pillows were really lumpy and woke up the next day with a sore neck as a result. Spent $319 on a nights stay here, which would have been better spent elsewhere. Highly recommend you avoid.

"Hotel California"
geraldj415, 14 Janvier 2020

Great place to stay and the staff is very helpful and outgoing.... rooms are clean and if there is a issue with anything they have always taken care of it asap.... its literally a minute from San Francisco International Airport...3 stop lights away 5 minutes from a Tanforan shopping mall on the other side of the freeway...and plenty of restaurants are near by as well....

"Superb Hotel"
Gordon M, 09 Janvier 2020

This hotel met all of our standards to the highest level and is first rate in all aspects. The hotel staff is very well versed in the local area which made our trip to visit our family very easy. Any directions or recommendations were first rate and played a major roll in our adventures. The meals in the restaurant were excellent and all to our standards. We could not have been in a better location as it was central to all our activities. I high recommend this hotel in all aspects.

"Bleach"
candyannk2017, 06 Janvier 2020

They charged me an extra $100 because my daughters hair color "stained" the tub. I find it hard to believe that a temporary color could stain a tub that should be sanitized anyway. Then to be so rude over the phone when i inquired about the charge.

"Over night getaway"
Mindy S, 06 Janvier 2020

This hotel Affordable,comfortable,clean, friendly hotel with full breakfast buffet. Located in a safe convienent location. With in Minutes from San Francisco airport and only 10-15 min drive to pier 39.

"What Is Going On Here, It Looks Shady"
cruisestheworld, 28 Décembre 2019

The front desk phone rang for 15 minutes and then I was put on hold another 5 minutes as I tried to verify my reservation when the online system couldn't find it. The noise was unbelievable, the exit door by my room was propped open all night which made my room drafty, when I called the front desk, I was guess what “PUT ON HOLD” until I finally hung up. At breakfast, my tall, dark and handsome husband was asked if he is a guest here! Did I mention the floors are dirty and so was the microwave, yuck. My bed look as if it had been made over and that's why I bring sheets and cleaning supplies. I paid over $100 for $29.99 experience. Never again !

"awesome hotel and staff"
notpicky0315, 08 Décembre 2019

excellent service from front desk to restaurant servers bartender. location is awesome room clean hotel surrounding awesome bars lounge good atmosphere lobby descent party hall and meeting place descent.

"Value for money "
Alaskancrab, 03 Décembre 2019

Finding a friendly and affordable hotel in the SFO area is not easy. This is one value for money. Breakfast is ok. Room is a bit seasoned but clean. Some upgrading will make it look better. Overall it is a good place to stay if you are just looking for a convenient place to sleep And have quick breakfast.

"Good airport hotel"
E L, 01 Décembre 2019

Recently upgraded and more tech-oriented overall. We like having the bar/restaurant right there as well as a bag breakfast for early flights and dependable shuttle service. Still need to repair some basic bathroom cosmetics like peeling tub liners and dripping tub faucets but otherwise it's a comfortable place with very helpful staff.

"not to accessable to San Francisco or piers"
leo t, 30 Novembre 2019

stayed go9ing from airport to peir, hard to get tp criuse pier-shuttle to airport, Bart to downtown San Francisco, nice enough rooms & service, good breakfasts, all problems/concerns addressed promptly & quickly, poor redstaurant for dinner==basically in the middle of nowhere

"Enjoyable"
FellowTraveler675704, 29 Novembre 2019

I loved this Hotel from the check in to the check out the room was very clean the bed was so nice with enough pillows Room-service for the best dinner and breakfast is always fresh this hotel was the best

"Worth it to me"
borjaga17, 29 Novembre 2019

Location is awesome. Service is awesome. Breakfast has an awesome selection. Might want to reconsider upgrading quality of the mattress for better sleep. Overall, I will continue to utilize BW for my hotel stays.

"consistently good "
Highadventurer, 26 Novembre 2019

Regular stayer here as long as rates are not peak which can be twice of low season rates. When that (convention time) happens, every hotel in South San Fran will raise their tariffs to $200 or above. punctual half hourly shuttles to airport and vice versa is a big plus as with complimentary breakfast. Room is clean and sufficiently roomy. Booking through booking.com us quick but no rewards points I m happy with my stay as long it s low season rates

"San Francisco the wonderful..."
Dolores G, 25 Novembre 2019

San Francisco is and has been a golden travel experience for our family. BestWestern has made this possible for us. From the warm welcomes at the front desk to the wonderful smiles at breakfast from Alain and his team, our vacation was one of our greatest getaways... Thank you BestWestern team....

"A big waste of my money.."
186freddied, 25 Novembre 2019

First room was filthy dirty, big dirt stains on the chair... second room water in tub drain slow and weather stripping around window let cold air and noise from the freeway and wind all night long, a waste of money

"Nice hotel"
Fearless51819994114, 24 Novembre 2019

Definitely recommend this hotel. Nice inside and no complaints. Plenty of close by restaurants. Nearby cities have plenty of things to do and downtown isnt too far away either. Located in a decent area.

"Great location for airport"
denab382, 17 Novembre 2019

This is a convenient place to stay close to airport. Rooms are a little dated but decent. Breakfast was excellent. Friendly staff upon check in/out. There was some (just a few strands) of hair in our bathtub, but other than that room was very clean. We just rinsed the hair down the drain.

"Second Stay This Year"
mjt520, 07 Novembre 2019

We have stayed at this BW+ many times over the years. Everything generally works as thought out. Our actual rating for this airport hotel would be a solid "GOOD" but there was not this option. The most surprising aspect during this stay was the fact that "Alan", at the breakfast reception, remembered us from our May stay and greeted us!

"Good airport hotel"
Doublejayjay, 06 Novembre 2019

Stayed one night before a trip. Good points: fast free shuttle to airport, decent room with firm bed, adequate bathroom, better than average complimentary breakfast with hot food. Bad points: checkin takes long time as the hotel is crowded and there was only one clerk, noises from the nearby highway, and slow elevators.

"The best Best Western we've ever stayed at."
jeannielee13, 01 Novembre 2019

This facility very is clean, the staff is friendly and the amenities were superb. I believe I will always chose this facility when traveling to San Francisco. My husband and I had a wonderful time. Thank you

"Very disappointed"
butterflysounds1, 28 Octobre 2019

Very disappointed... Shower and sink did not drain... Called it in on Thursday when we arrived and it was fixed Saturday ( second time we called front desk ) the tv in bedroom didnt work.... We asked maid for extra towels and she was rude and said I needed to call front desk if I needed help.... ( at that time front desk hadn't helped with shower or sink yet.. We were still standing in dirty water to take showers!!! ) check out is at 11:00 on Sunday but maid woke us up at 8:00 knocking on our door to clean it... ( maybe A list for the maid of rooms who have checked out would help. ) all besides the fact when I booked room I booked it with 2 beds for 3 guest... I got a one bed with a sofa pull out!!! Which on the sofa pull out the mattress was so thin you could feel every spring on frame.. And for 3rd person we had to rent a roll away that the floor would of been more comfortable. I went to front desk about only having one bed and they said technically the sofa is a bed!!!! Maybe that should be explained when a guest books a room.. Oh i did ask to talk to manager and manager was off till tuesday!!!! What hotel doesn't have a manager on duty?

"Decent place to stay"
kuuner, 23 Octobre 2019

Very convenient if you are flying. Not a bad stay for the money and parking was free. Breakfast was decent. Room was not bad. It's a typical beat western. The Lonby was probably the bright spot. Looks like they upgraded that. Rooms were spacious and well amenitied if not dated slightly. Breakfast was good with decent variety

"Busy air port hotel."
40milly, 16 Octobre 2019

Situated some thirty minutes by shuttle to the airport. This busy hotel has really nice staff, particularly Imelda on reception who was very helpful with our booking. An inclusive Breakfast is available from 6.00 am and the free shuttle service starts at 4.00 am to the airport. Our room was fine, but starting to show the signs of ware in places. Overall it's good value for an airport hotel.

"Good Airport Hotel"
AucklandDevon11, 16 Octobre 2019

Complimentary shuttle, rooms were fine, service was good. Couldnt do the breakfast due to time leaving but they supplied bags to go, very thoughtful, like wise refreshments and fruit in the lobby. Good for a short stay over, didnt use pool or restaurant.

"Relaxing and Comfortable "
W4731DZmaryb, 14 Octobre 2019

Very nice staff. We were checked in by the most pleasant person. The room was spacious and clean and very comfortable Bathroom is small Devon at the lounge/bar was so very nice. Close to airport. All in all very happy

"Didn‘t find the plus"
dmb_crash, 11 Octobre 2019

Price vs. quality didn‘t fit. Hotel room was definitely in need of renovation, extrem noisy (hope you have better luck with the neighbors than I had) and rather dirty (wrinkly bed sheets, dirty sink). Ihop for breakfast just a few minutes up the street is a better alternative

"Modern comfortable hotel close to airport"
Francis S, 05 Octobre 2019

The hotel is modern and comfortable. The staff was friendly and helpful. The elevators are super quick which is nice when the hotel is 9 or more stories. The offer a very good breakfast with a large selection in the hotels restaurant so there is plenty of room. The only negative was the shower head is one of the Lowest I've found outside of a camper. But those not wanting to get their hair wet will find it good. Otherwise, I'd stay again

"Everything you need in an airport hotel!"
Linda L, 03 Octobre 2019

Comfy and clean- inside and out. Pleasant and helpful staff. Free wi-fi, breakfast (fruit and egg whites too), and shuttle (every 1/2 hour). Grab bars and non-slip tub - important as you age. Convenient and a good choice for an overnight stay near airport.

"Prelude to Eureka !!!"
439deborahw, 02 Octobre 2019

Having flown in from Las Vegas, NV, and not wanting to drive at night to Eureka, CA I stayed at Best Western Plus Grosvenor Airport Hotel. I was very hungry upon arrival and dinner at the restaurant was fabulous. The food is exceptionally good; the cocktails robust and dessert was delicious. The room decor could use an upgrade; but everything was in working order. Staff was very accommodating and courteous. Two elevators too few- crowd always in lobby; and guests at lower floors often found elevators too full to board. Overall a very good Best Western Plus with delicious full serve breakfast and very good coffee.!!! As a Diamond Select member; I did appreciate this facility; albeit improvements could be made.

"Great time"
draeb2019, 28 Septembre 2019

Hotel was very clean and surprisingly quite that close to the airport. Room was well appointed. The free breakfast was top notch. Staff and room service were very friendly. The free shuttle to the airport and bart station worked out very well. Best way to get downtown. Will use this hotel again for sure.

"Comfortable Airport Hotel"
Manderj, 26 Septembre 2019

We chose this Hotel as it has a restaurant that offers a late night meals until 11 pm. Rooms are comfortable and clean and offers all the amenities you expect at an Airport Hotel. Bed was comfortable and we enjoyed a good nights sleep. Breakfast is included shame there was no bacon on the Buffett. Disappointed that there was no earl grey tea either but surprisingly there was a sachet of earl grey in the room. Staff were polite and welcoming.

"Airport location"
Roving289077, 25 Septembre 2019

We stayed at the airport to be close for arrival and departure time. Shuttle from airport 10-15 min. Plane was early (Yes -really) They were able to get us in extra early. Room was nice, clean exactly as expected. Shuttle took us to BART station at airport to spend day/evening for concert in San Francisco quick, easy to numerous stops right downtown.

"Excellent Lodging Facility"
Tourist546502, 23 Septembre 2019

Room was very clean and good air circulation; equipped with refrigerator and wifi. Availability of featured Continental breakfast was excellent! It was a lot more than what my husband and I expected of a continent breakfast. BW's Continental Breakfast offered a variety of very good breakfast items which was a lot more than what we've had at other lodging facility we've stayed at. Food items like cereal, bagels, pastries, pancakes, potatoes, bacon, sausage, scrambled eggs, eggs whites only, make your own toast and waffles!; great delicious coffee! Can't get any more “continental” than this! We LOVED it! And our lodging accommodations were excellent as well!

"Wonderful experience"
wanda f, 22 Septembre 2019

We were a bit nervous about being so close to the airport , but it was very quiet . The lobby ,and rooms were extremely clean and welcoming . Check in and out were quick and staff was very helpful in referrals for food and directions . They provided a soup to nots buffet breakfast with everything you could want to eat . We used their guest laundry room which was also spotless and did not require coins as there was an app to download and pay off of . It even let you know when your was was done . It was a really. Ice hotel and would absolutely stay again

"Economy, Clean, Nice"
rpelleti, 18 Septembre 2019

The front desk people where nice. Check-in/out was a breeze. Holding our suitcases before our flight was not a problem. Breakfast was decent and plenty. Room was clean. Bathroom fan was noisy. When you turn on the light in the bathroom, there is no way to turn off the fan. No safe in the room (I thought that was unusual), but we did have a refrigerator, coffee maker, WiFi, and TV.

"Close to Caltrain and BART"
Lynn R, 16 Septembre 2019

We wanted a hotel that was close to Caltrain and/or BART station. This hotel serves that purpose. The lobby is very attractive. Check in was slower than expected as there were three employees at the desk but only one was attending to the guests waiting in line. We arrived at 1:30 and our room was not ready. We checked our bags and headed to the Caltrain station. We went to the Millbrae station because they have more parking than the South San Francisco station. The distance is not much distance. When we returned at 11pm we were given keys to our room. The suite was decorated nicely. There was queen bed and bathroom separate from the sitting area. It would have been better if the bathroom were not in the bedroom. One downside of our room was the proximity to the road and noise. I was told that all suites are on that side of the hotel. The air conditioner was very loud and roared when cycling on and the wind whistled through the windows. Hopefully they will be updated or insulated. The breakfast was great with many choices and plenty of seating. All in all I would stay again.

"Excellent location and everything you need"
kmdavis, 15 Septembre 2019

Really close with a shuttle to/from SFO. Restaurant on site that we liked and a good free breakfast too. This hotel is clean and comfortable and it was just right for what we needed at the end of our California road trip.

"Grosvenor Hotel"
Annmarie T, 13 Septembre 2019

Grosvenor Hotel Best Western Plus is in ideal location for getting areound San Francisco and/or airport. Staff went out of their way to assist my handicapped husband and print us out directions to Funeral we were attending. Breakfast was delicious. Room was lovely and we had a great night's sleep after long travel day. We only stay at Best Westerns because they are the best!

"Clean, tidy, and economical"
Ron L, 10 Septembre 2019

We were very pleasantly surprised by the BW Grosvenor near SFO. The hotel showed a lot of pride of maintenance, had nice interior decor and was very clean. Yet, our stay was only $129/night. To find that kind of value near SFO is remarkable, IMO.

"Good Experience"
sayeearul, 10 Septembre 2019

IT was nice place to stay,the complimentary breakfast was delicious with many varieties.Hotel provide free Shuttle from and to San francisco airport.A lot of sightseeing nearby the hotel.Room was also good.

"Clean and amazing location"
arlenemunguia94, 02 Septembre 2019

It's was nice place to stay fast check in .amazing cleaning staff. If you are there to sight see everything is 30 mins away . There is food near by and a target like 5 mins away cost co is also very close by . Breakfast was hot the best but it's free. Overall it was a good stay .

"Great Experience Overall"
Kristine T, 29 Août 2019

This is an excellent place to stay, right outside the city. Clean, convenient and safe. The staff was welcoming and friendly. The parking lot is well lit and safe. I really enjoyed the breakfast options and look and feel of the lobby. Thank you!

"Busy but conveniently located near the airport"
carlod325, 28 Août 2019

Large hotel, very conveniently located near the airport. The car rental return is only a few blocks away. Long lines at breakfast, bagged breakfast available for early risers, but contents (apple and a muffin) a bit disappointing.

"Great Stay"
HawaiiGirl112, 24 Août 2019

We needed a place to park our car for 10 days while we were in Paris and then we needed to spend the night in SF when we returned. From the first phone call to inquire about this to the speedy check out process, BW Grosvenor Airport Hotel exceeded our expectations. The room was specious, clean and the bed was comfy. The breakfast was very good, with a nice selection of hot and cold foods. The other plus is the free shuttle to and from the airport. We only ended up waiting about 10 minutes before the shuttle arrived to pick us up. Overall, our stay at the BW Grosvenor Airport Hotel was extremely satisfying and we will definitely stay here again.

"Clean, Safe, Fine service!"
akilamj, 22 Août 2019

My husband, child, and I stayed at this hotel for over a month while work was being done on our home. Excellent service all around. I honestly can't say enough good things about it. The breakfast was amazing...you can't beat fresh hot waffles in the morning. Cleaning service was amazing. And the staff were always friendly and helpful. I would gladly stay here again and again and again!!!

"Semi-renovated hotel / Nice staff"
Roary_and_Friends, 15 Août 2019

I was looking to use my Best Western points for a free night somewhere close to San Francisco, and settled on this location. I arrived on an early flight into SFO, and drove in to see if I could check-in early. The hotel was fully booked the previous night, so they couldn't accomodate, but they did acknowldedge they got my pre-check-in l requests and would be able to upgrade me to a suite (I'm a gold member). A I was there so early, they had no problem with me getting a small breakfast for myself before they started cleaning up for the morning. I came back later in the day to check-in around 4pm. It was a different front desk person who was also just as friendly, but perhaps a little on the slow side. We eventually got our keys and went to our suite on the 9th floor. As there was 3 of us, we were happy to get the suite with the bigger queen bed and pull out couch. Room was generally clean, but noticed a fair amount of blonde hair on the work station chair (none of us are blonde). The room looks to be have been refreshed, but somehow retains a somewhat dated-looking decor and style. There was a microwave and small fridge in the room, but no safe. The TVs in each room look pretty old, as they are the older style LCD TVs that are thick, not great resolution, and the channel selections were very basic. I forgot to test the Internet speed, but it was stable and sufficient for what I needed to do while working. Even though the suite entrance was situated right next to the elevator and ice machine, I never heard them during my one night stay, which was good. On the other hand, I could clearly hear all the road noise from the highway. The AC was quite loud too. I would suggest ear plugs. The lobby and eating area of the hotel is a mix of original old furniture, accented with new renovation features. It looked a bit uncoordinated to me, but I guess that's just a minor thing. The breakfast service is VERY busy, and the staff had a tough time replenshing food. There a three hot items: a meat (1st morning was a corned beef hash I think, and the 2nd morning it was ham), eggs and pancakes. These run out fast, so I had to go back a few times to see if it got refilled. There is a small selection of pastries, cereal, very limited fruit, and juice/milk/coffee. They did have a fresh yogurt dispenser which I've never seen before, so I thought that was neat. I did not use any of the other amenties of the hotel. I think parking was supposed to be $8/day but was never charged. Overall, it was an acceptable stay. Nothing particularly good about the hotel, but nothing terribly bad either (maybe the road noise and lack of breakfast food). It was functional for what I needed it for, and nothing more. It's OK for short stays.

"pre travel lodging"
Siobhan C, 12 Août 2019

we were flying out of SFO for a family reunion and needed to stay close to the airport as our flight was early. The Grosvenor was able to accommodate some last minute changes to our lodging and since we were staying with them prior to our travel, we were able to park our car in their secured long term parking facility. The rooms were clean and beds comfy. The only challenge we had was not being able to get connecting rooms for our family but over all, good location, great staff and easy in & out. Better than expected rates for the SFO hotel area too!

"GREAT PLACE TO STAY"
nanettesnoke, 09 Août 2019

The staff is so friendly and polite. The breakfast is awesome and the cocktail lounge is great. My Grand-kids love the hotel. Recommend for families or for business. This is our go to place in the Bay area.

"Decent Two-Night Stay"
KimberlyW801, 08 Août 2019

Reasonably priced hotel. Waited about 30 minutes for complimentary airport shuttle to pick up from SFO, which serves a couple other hotels nearby, but drivers are polite. Somewhat noisy with thin walls and slamming doors from fellow patrons, but luckily folks weren't noisy through the night. Room was clean and comfortable otherwise. Highest selling point is the included breakfast, which has lots of choices. Overall a good value.

"2 night stay"
maryhowlin, 07 Août 2019

Helpful staff. Comfortable rooms. Thankfully has restaurant for breakfast and dinner and both meals were of a good standard. Breakfast better than any other Best Western we have since stayed at Courtesy bus to airport.

"Best Western helped to make our trip to Europe so much better"
fishorfowl, 31 Juillet 2019

Always stay here the night before you leave the country. Arrange to park your car in their lot. The staff is excellent. The rooms are nice. The breakfast buffet it awesome and just the thing you need before a 10 hour flight. The airport shuttle is comfortable. Then they pick you up when you get back! The perfect beginning and end to our trip.

""Wow, this is really nice""
Michael W, 22 Juillet 2019

Were the exact first words out of the better half's mouth when we opened the door to room 910. She had a very early flight out of SFO and wanted to be near the airport the night before. And I like Best Westerns, so we chose this spot. Obviously they are updating rooms and furnishings, and I really wish we had had more time to spend here. Our view was great; the bed was comfy, and the room was HUGE, and well appointed. Checked in a little early at 2:00pm, and departed at 4:30am, but it was a great room, great location for snacks and cocktails in the afternoon (Kincaid's happy hour) walks (along the shoreline, back to the room for a rest before going out to dinner at West Coast Cafe. I know most don't spend a lot of time at airport hotels, but this was a treat, from start to finish.

"Breakfast Review"
J2JT, 22 Juillet 2019

This review is more on the breakfast staff. Food was great bacon, waffle, pancakes eggs, pastries etc. tons of options. i will rate the food 5 star but this is what i have noticed regarding the staff. i was eating breakfast just before 10am and more people are coming to have breakfast and staff just started taking down everything. The plates, utensils & the food when clearly there are people still in line getting food. I was really disappointed with the chef and a younger lady working doing this right before my eyes. Unfortunately based on this i am giving it 2 star rating. I think aside from having great food, customer service is also a huge factor.

"Outstanding accommodations"
Em C, 21 Juillet 2019

This place everything you need including a HOT breakfast. It's near the airport, right off the fwy, and around the corner there is a small mall. There is a small pool on the property that is under utilize. We did use the laundry facility which is very clean and was utilized a lot..small line.

"Nice for a night"
Paul J, 16 Juillet 2019

We stayed here for one night and that was OK but nothing more than that. Staff was OK but not very helpfull or friendly. Breakfast was also OK. The pool was a bit dirty. The room was clean and the beds were nice.

"Shuttle 1 hour late"
Audrey W, 15 Juillet 2019

We were waiting 1 hour for the shuttle to take us from the airport to the hotel. When we called while waiting and asked what was going on the operator hung up on me. The person at the desk told me that there was no manager on site and they couldn't help at all. Not customer service oriented and no one takes responsibility for problems. There is absolutely no one who was willing to help us or even cared that we, as seniors, waited so long. Once we finally got there the room key didn't work... ridiculously unprofessional.and frustrating.

"Bad place."
dcm_boticelli, 12 Juillet 2019

We stayed for one night at this place on our way to China. Have nothing positive to say, the room was small and not very clean, the people were far from friendly, and the price was high for the quality of the place.

"Hidden TV on demand charges"
Mustafa A, 05 Juillet 2019

be careful if you have kids, the hotel has tv on demand service with abusive prices, if your kidf in this trap they will charge you hundreds more at checkout. i i explained the problem to the manager telling my kids purchased ten movies by mistake and they only watched few minutes of each, her response was insulting!

"great place"
rommelbartolo, 03 Juillet 2019

always have a great experience staying at BW, the place are well maintained and feel safe. would be nice if they can offer more incentives for loyal member. centrally located and easy to find. would come back agaib.

"Great choice"
SBF03, 27 Juin 2019

Great choice for an overnight stay. The was cLean air conditioned and larger than expected for a standard room. Bed was comfortable and shuttle service convenient. Would definitely stay with Best Western again

"Great hotel and affordable!"
Ivette B, 26 Juin 2019

The rooms are spacious and clean! There was some renovating going on but they were not in the way at all. The hotel is not close to major tourist attractions but the price here is affordable and if you have a vehicle that should not be a problem. Breakfast was always stocked.

"Great rooms and breakfast!"
jujuphoto, 25 Juin 2019

This hotel has huge rooms and the best breakfast I have ever had that was included with the cost of the room. There was a large window that allowed the light to stream in, the shampoo, conditioner and soap were excellent and the parking is free and plentiful. Right next to the airport, as well.

"Good value for a family trip but located far from amenities"
Shuswap_dreamer, 23 Juin 2019

The location was close to a conference venue I was attending, but the area offers few amenities. The free shuttle to the airport is very convenient though, and drops off very close to the BART. The included breakfast is fairly extensive, with hot and cold options. The price was reasonable relative to other San Francisco options...boy this city is expensive. The rooms are clean, but a bit on the small side. Our room had two double beds, which for one of the premium level rooms, was a bit small for my liking. Kudos to BW for not gouging for sofa/pop in the vending machine.

"Clean, Easy & Friendly"
PAM W, 10 Juin 2019

Stayed several times when needing to park and fly. Love the ease of booking. Friendly staff. Every thing super clean. Great bar and restaurant. Good food choices at the included breakfast. Travel to the airport schedule very convenient.

"excellent stay"
Jet31611812331, 10 Juin 2019

nothing I can say but excellent in everything from customer service to the room cleanliness. we choice best western grosvenor in our everyweek getaway. grosvenor is like our second home, we stayed 1-2 nights everyweek. and I totally recommend this place to my friends and families who want to stroll over san francisco.

"Great airport hotel"
dogsitter, 04 Juin 2019

l stayed for one night at this hotel while traveling through SFO. Very clean, had a good late night meal at the bar, delicious breakfast in the morning and most of all, a wonderful staff. l left my passport and house keys in the room and didn't discover them missing until l was on the plane. All of the staff were very helpful in assuring me that they would be safe until l could make arrangements to have them sent to me. Jeff in housekeeping was a standout and was extremely responsive, communicative and punctual in getting my things sent back to me. Will always stay at this hotel when traveling through SFO!

"LOVE THE PEOPLE HERE"
kaluginakhan, 02 Juin 2019

This is my favorite place to stay when I am flying out from SFO for a week or two, and prefer to leave my car there..many of the staff know everything, they have been there a while, it is very close to SFO on the side closer to me driving down...my favorite by far...sometimes I am lucky and not just on a quick layover...lots of great food on grubhub in the area..also easy public transport...

"Average and very busy airport hotel"
picolina, 31 Mai 2019

We stayed here to catch our morning flight out of San Francisco, which is just a couple of miles away. There's a courtesy bus that pick ups guests from the airport as well as from the hotel to the airport. Since the bus runs every half an hour and it also picks up guests from 2 nearby hotels, your wait time is about half hour. It also took us a bit more than half an hour to get from the hotel to our terminal. This seems to be a very busy airport hotel, everything here is only average, our bathroom was poorly designed. I would say overall below standards as compared to other competitive brands such Hampton Inn.

"Excellent welcoming hotel!"
Terry B, 28 Mai 2019

We were greeted by a happy smiling receptionist who upgraded us to a king size room just for being a best western rewards club member. We needed this as we had just got off a 10 hour flight and was so relieved that the hotel was so easy to find as it was only minutes away from the airport. The room was lovely and had every comfort you would need - we had a great night's sleep. The breakfast was delicious and ample choice for everyone. The restaurant was roomy and not busy which is always a bonus. Would recommend this hotel and definitely stay again....

"Good but did meet expectations!"
Art E, 27 Mai 2019

I read about many wonderful award and accolades for this airport hotel, how good the appointments are amenities are, for example. So my expectations were high, and I was a bit disappointed when my actual experiences fell short of those expectations. Here's what we actually experienced: OUR ROOM (503): The room was nice-sized, functional, and certainly adequate for a one-night stay. We appreciated that the room was in perfect condition, apparently recently renovated. The room was well lit and had plenty of charge stations for our devices. Lots of cold air came into our room through the (closed) windows. Although we asked not to be placed on the noisy freeway side of the freeway, we heard periodic noise from airplanes. BATHROOM: Compact and small. The shower was fine, but there was no soap in the shower. (We had to use our hand soap.) The towels felt coarse to me. BED: Our king-sized bed was comfortable, and I slept better than I do at home. The best reason to stay at this BW was the mattress-comforter-sheets-pillow combination. It was exceptionally good. BREAKFAST: Fine for mainstream eaters. For vegans and those interested in healthier food, very few options, not even oatmeal. Soy milk was offered,and we appreciated that. If we had not brought our own food, breakfast would have been inadequate. PARKING: This BW charges $8 per day and calls this fee "nominal." With very few exceptions, we generally do not pay to park at a hotel. But parking really is an issue in San Francisco. FITNESS CENTER: The fitness center had one treadmill, one elliptical, one bike, and a rack of weights with a weight bench. All the machines were barely adequate. (My wife called them "low end." The size of the hotel warrants a much large fitness center with better equipment.

"Great stay Clean room"
Traveler33675874027, 27 Mai 2019

The service was wonderful. The rooms were clean. The smell of cleanliness throughout the hallways. The breakfast was delicious and many options. We plan to stay here again next time we are in the area.

"My favorite hotel in South San Fr"
340cheryles, 18 Mai 2019

Overall this is a very good hotel to stay when in the San Francisco area. The rooms are bigger than hotels in the city and I also think the service and amenities are better. In fact, South Francisco is a better place to stay than the city. I feel much safer here and it's much cleaner than the city. It's also conveniently located near the airport. My husband and I have staying at this hotel off and on for the last 20 years and definitely prefer this hotel to any others we have tried in the Bay Area.

"Happy with our stay"
XIHH, 14 Mai 2019

We arrived at San Francisco Airport on the Friday evening and stayed at the Best Western PLus Grosvenor Aiport for the one night before walking to Hertz to collect our hire car on the Saturday morning. We chose the hotel due to its close proximity to the airport and hire car depots, and we were very happy with our choice! No complaints about our stay, and would happily choose this hotel again in future. The room was clean and adequate size - the shower pressure we felt was slightly disappointing, however we stayed at many other hotels later in our trip and poor shower pressure seems to be a theme in American hotels. Breakfast area was spacious with plenty of seating, with a good selection of food. Staff were all friendly.

"Excellent service - ZERO soundproofing against highway noise"
DeDe M, 07 Mai 2019

Despite very friendly and competent staff and a good breakfast the hotel was totally let down by the lack of soundproofing. We had a room on the highway side of the hotel and we felt like we were literally sleeping next to the highway - it was that loud. Freezing cold air also came through the "closed" window so it is obviously a problem with poor quality windows. I would only recommend this hotel to someone who can sleep through a hurricane.

"Best Hotel in the Bay"
John W, 06 Mai 2019

I use to stay at different hotels in the City when I came to San Francisco and I discovered this one. The way they treated me and so on I will never stay at any other hotel in San Francisco area except for the Best Western Grosvenor Hotel

"Best Place to Stay in South San Francisco"
Journey63196217622, 04 Mai 2019

Rooms are excellent, quiet hotel, restaurant onsite with an excellent breakfast and top of the line dinner. Guest service employees are always welcoming and provide fast service. Location is great 10 minutes to San Francisco and cities located on the Penisula. This is my go to hotel for price, location and quality of rooms.

"Great"
deanna567, 03 Mai 2019

Ever thing about the stay was wonderful rooms are nice and big lounge/rest. and breakfast was fantastic. We had a Birthday party dinner there and it turned out very nice the food was great. I only wish there there Rest. was open during lunch time but it isn't.

"Great hotel"
964gilbertg, 29 Avril 2019

This Hotel was excellent the bed and pillows were so comfortable I didn't want to get out of bed for work breakfast was awesome not just your typical coffee and boring muffins or Danish. This was a full-on Verity Breakfast you will not regret staying here and for dinner they have a restaurant on the side of the lobby.

"A lovely hotel"
FarAway62252316364, 28 Avril 2019

The hotel was modern, clean and in a great proximity to the airport. The breakfast buffet was better than any other hotel buffet we've ever had. Overall our stay here was comfortable, easy and very enjoyable!

"Good Experience"
Trail67153979635, 24 Avril 2019

I had a very good stay at the BW Plus Grosvenor Airport Hotel. The staff were friendly and helpful during my stay. I would recommend this hotel, and would stay again, if the opportunity became available.

"Great Hotel!"
NanetteS1951, 24 Avril 2019

We has stayed at the Grosvenor several. The staff is friendly! The breakfast awesome & the lounge is enjoyable & relaxing after a exhasting day. My family (kids & grandkids) will return again. My autistic grandson was a little noisy but no one complained.

"Business Trip"
Culture66413380936, 16 Avril 2019

The hotel staff were wonderful. The room was clean. You can tell that this property is dated, but upgraded. The food is not good quality, but tasty. The bar is easy to access and not crowded. The bar tender is SUPER FRIENDLY.

"Great breakfast"
Amaple27, 16 Avril 2019

Comfy beds even though a double. Nice decor, breakfast is good. Close to airport, parking can be challenging however the front desk staff made it so we could park without issue. No microwave in our room but had fridge and coffee pot.

"A very pleasant experience"
Tour15980939650, 16 Avril 2019

A nice hotel, at a good price. It has been recently renovated. A large room with a very comfprtable bed. A very pleasant staff, A good breakfast- sscrambled eggs, bacon, sausages, etc., buffet-style, al you want to eat.

"Food safety Auditor"
angelaeW228NE, 13 Avril 2019

Hotel room floor was soaking wet. I think from radiator and the room smelled very bad. Staff was unresponsive in correcting the problem. It was night and I was asked to leave the hotel at no charge if I wasn't happy. It's night, in San Francisco and very near the airport. Just where was I going to go. As Ia single business women, I generally do no travel alone after dark.

"Good location, great "included" Breakfast!"
mtzennmaster, 09 Avril 2019

We feel that we really scored when we booked the Best Western Grosvenor. We got our room for under $100 including free WiFi and a super "free" breakfast. We will stay here again for sure. Very close to the SF Airport with a shuttle every 30 or so minutes. Very nice, clean room and comfortable bed.

"Another great stay at BW"
Janis R, 01 Avril 2019

I stayed at this hotel because I flew out the next morning. Service was very good, room was spotless. I didn't have time to eat breakfast but did on my next stay returning from a week's vacation. The breakfast serves more than most hotel's I have stayed in. Including some other BW's. A choice of breads, cereal, eggs, meats, sweet roll's and 3 juices. They keep the area clean which is difficult as there were quite a few guest that morning. They do honor veterans with a discount and that is not always the plan at every BW. The room was spotless and everything worked like a charm. I stayed the first night before I flew out to my destination and stayed again the night I returned about 10 days later. I will stay here again even if I am not traveling. OH yes, they provide a shuttle service that dropped me off on time without a worry. This is one of the best Best Western's I have stayed in for a long time. They truly deserve the "PLUS" after their logo.

"Convenient location to the San Francisco Airport!"
LoveToTravelTerrie, 31 Mars 2019

Great location to use for an early morning flight out of SFO. Clean bed and shower that drains well with a curtain that doesn't stick to my legs and I'm pretty happy. There was ample, though not generous, counter space to put my things on the bathroom counter. The hotel offers a breakfast buffet but we passed on it so I can't comment on that.

"Great hotel, great service"
Maps66070455663, 31 Mars 2019

The room was very comfortable, attractive and clean. The hotel staff were extremely helpful and friendly. Breakfast was good, with a nice combination of hot food and cold items. The free airport shuttle ran frequently and was most helpful.

"Good services"
Jean S, 29 Mars 2019

I appreciated the friendly and helpful desk staff, the efficient airport shuttle service, the hot breakfasts, and the clean premises and rooms. We stayed three nights and felt very comfortable. I had booked another hotel closer the San Francisco airport to make an early morning flight, but saw that the shuttle began at 4:30 a.m., so I booked my final night at Best Western.

"Overnight Stay Between Flights"
retiredandlovinit, 28 Mars 2019

We booked this hotel for an overnight stay after a flight from Hilo, Hawaii that arrived at 9pm in order to avoid a red-eye flight home. It's a great hotel at a terrific location and the price was unbeatable! Front desk staff was efficient and pleasant. The breakfast selection was wonderful....so much more to choose from than the usual chain hotel breakfasts. Shuttle service was punctual and efficient. Would definitely stay here again if the opportunity arose.

"Good for an over night at the airport"
Sharon H, 27 Mars 2019

Staff were helpful and friendly. Free airport shuttle bus on time as promised. Breakfast buffet included in our room price - probably pretty good by American standards: not brilliant but ok.: good variety of food. Food quality: typically American (yes, I am one so I can disparage!). We arrived late in the evening just before shuttle bus stopped running - I was worried about them knocking off early but they did not: they had a few other hotels to service which were right next door. Hotel has 'recently' been refurbished - somewhat tacky in decor but functional. Good for a lay over or short work related stay.

"Quick stay over at SFO"
Timothy T, 26 Mars 2019

Had to stay overnight for one night near San Francisco Airport. The best Western was conveniently located, A good value, friendly staff and quiet comfortable rooms. Also a good breakfast, nice gym and quick check in.

"Bring your own heater."
186freddied, 25 Mars 2019

Weather stripping around window was no good, I listened to wind and cars all my long. The heater is set to stop at 78°f which doesn't help with all the cold air coming in. I woke up sick, I tried taking too the supervisor, but she didn't understand.

"Nice visit to SF with an inexpensive stay."
Sanitysation, 21 Mars 2019

We wanted to stay down town SF however after seeing the prices opted to look other places. We were able to take the hotel shuttle to BART. Once in town we also took the trolley and used Lyft. The front desk was very helpful with transportation recommendations. The hotel was well maintained and clean. The hot breakfast was nice. It was a great base location to see the city in a more affordable place.

"Good hotel close to the airport"
yajnas68, 20 Mars 2019

I decided to stay here for 1 night mainly to be close to the airport. Pros: close to the airport, there is a hotel shuttle, hotel is well-maintained & clean, staff is friendly, they have free breakfast, there is free wifi. Cons: rooms are very small, they don't have 24-hours coffee, internet speed is very low (order of a few Mbps), there is some road noise because the hotel is very close to 101. Overall, this is convenient if you want to stay close to the airport for a short stay.

"Well maintained property."
TrailBlazer278950, 19 Mars 2019

Clean room, excellent breakfast, good view to the east. The rooms are clean, and the heating system works fine, although we did have a problem with our first stay in February, but the March stay was fine.

"Very comfortable"
snnimon, 19 Mars 2019

My family and I stayed here after our arrival into San Francisco. The hotel is perfectly located near the airport to make it easy to access. The room was large and had all the necessary amenities. The room was also quiet. No traffic or airplane noise. The bed was very comfortable. Breakfast was wonderful. All the food was hot and ready, the bacon was cooked perfect. They even had an egg white option and waffle bar.

"Perfect Airport Hotel"
dalaymamma, 14 Mars 2019

Great location close to airport with free shuttle, nice clean and modern room, very friendly and helpful staff, and free breakfast with hot items. There is also a restaurant off the lobby area for those who prefer to dine in (room service available too). Couldn't ask for more in an airport hotel accommodation!

"Very nice hotel, good accommodations and very courteous helpful staff."
sunriver123, 12 Mars 2019

Coffee maker and small refrigerator in room, bed was comfortable. The check-in and check-out process was very easy, and the staff were very courteous and helpful. Room was very clean, and they do offer room service from the restaurant on the premises. The prices and the food in the restaurant are very reasonable and the food is good.

"Nice hotel close to the airport"
CamG3535, 12 Mars 2019

We stayed here one night on our way to New York. We received an upgrade. Room was large and fbreakfast was good followed by a complimentary shuttle to the airport. If it was closer to the city centre we would stay again and use it as a base. It was great for what it was!

"V good"
lily5555, 11 Mars 2019

Convenient shuttle free to and from airport. $AUD 156/ night. Upgraded to king room with great view on top floor. Huge room. Renovated bathroom. V good reataurant for dinner. Large hot and cold breakfast buffet. Great staff. Will stsy again if in San Fran. Late check out . No charge.

"Good breakfast "
FunTrvlCpl, 09 Mars 2019

Room: Bed was small yet comfortable. Bath towels are very low grade, rough and need replaced. Temperature of room went from freezing to hot all night long. There was a serious cold draft coming into the room. Exercise room is small but usable and handweights are very handy. Dining room opens at 5pm and we were hungry at 3pm, so we walked over to the restaurant at the Holiday Inn across and down the street. That food was very good and I highly recommend it. The hotels restaurant should open earlier, even if with a limited menu. Breakfast was pretty good actually. Normally at an airport hotel the staff allows access to whatever food is out to early departing guests. Not here, lady was militant about not opening a minute before 6am even though 90% of items were out 20 minutes earlier. Yes, that have "to go" breakfast at the front desk, but its not the same. The lobby was full of people all during the 5am hour, just open breakfast at 5am and let your guests eat a proper meal before the long check in and security lines of SFO.

"Better all the time"
elizabeth_sapanai, 04 Mars 2019

I have been staying at this hotel for over 15 years when I have had flights in and out of SFO. They have won my loyalty by their service. Over the years the Hotel has had many upgrades to the rooms, the lobby, and the front of the building. There has been very little change in staff over the years, and I believe this reflects well on management. I often recommend this hotel to friends who have also found it to be a great place to stay.

"Best Central Location with Best Stay"
Stanley P, 27 Février 2019

This is my wife and I choice of Hotels to stay in San Francisco, great location, very good customer service, room and bar and restuarant. Extremely clean and quiet with many rooms available for business and family events. We continue praise the staff for going the extra mile to insre we have a great stay. Our past two stays here we arrived very late and exhuasted and the front desk staff has upgraded our standard room to a suite. Its nice to sit in the lobby and other areas of the hotel simply to relax and read a book, here it can be done in peace and quiet.This hotel location connects you to many of the surrounding area communities within minute, stoes, restuarants and entertainment. I f your looking for any of things we just mentioned you must try Best Western Plus Gosvenor Airport Hotel. .

"Nice Hotel"
karunnion, 26 Février 2019

Love this hotel and the shuttle service it provides to the airport. Very comfy bed, quiet, great breakfast and prompt shuttle! Would definitely stay there again. We used this hotel to go on a cruise. Used the Lyft shared service to the Pier and it worked out perfect!

"My regular spot"
24raulm, 23 Février 2019

Enjoy the proximity to the airport, Downtown SFO, South San Francisco restaurants, and also convenient to the highway when going to business meetings. Great location. Good breakfast. Good staff.......

"Very nice remodeled rooms"
johntZ8589XJ, 21 Février 2019

Th remodeled rooms at the Grosvenor are nearly luxurious. New furniture, revised bathrooms, new bedding. Ask for room 910. The bar is an old standby. Rosa is very nice and the food, is light and well prepare. Perfect for n 0400 iPhone alarm.

"Perfect for SFO travel"
Nick V, 21 Février 2019

Nice clean hotel. Perfectly located near sfo, includes free shuttle to and from airport. I left my vehicle there for a week with no issues and much less expensive than airport parking. Highly recommend

"So. San Francisco Experience"
Leia A, 21 Février 2019

Located across from a See's Candy Shop made it slightly dangerous for dieters but the convenience of getting in and out of the city was nice. The staff were helpful and friendly. We were offered points for not requiring room cleaning services daily... Which we never require to begin with so that was an added boon! All in all a very comfortable, clean, affordable and accommodating residence for our stay in San Francisco!

"I must have gotten the worst room in the hotel"
Travel715, 14 Février 2019

As compared to the other reviews - I must have gotten the worst room in the hotel. The room looked very old, dark and dirty. The sheets were stained at a strategic spot, and as I had checked in around midnight, there was no one available to help change the sheets. There was one tiny window letting in very little natural light. Luckily I was on the 9th floor, so the incredibly loud outside noise was not too much of a bother. The breakfast was disgusting - gluey yogurt, powdered eggs, and warm coffee. I am still in a haze - is it possible that I was staying at a hotel different from other reviewers? FYI - the shuttle to airport leaves promptly on the half hour, and takes approximately 20 minutes to reach all terminal.

"Great place to stay."
W4136FFkennethw, 12 Février 2019

Staff very friendly and helpful, room clean,breakfast standard.Let me keep my blue ice in housekeeping freezer overnight.Parking was just $8.00 per day. Near 101 freeway. Restaurant a bit upscale portions very good .

"Good for one night"
EDWARD M, 10 Février 2019

Stop over in San Fran on way to Australia. Hotel is in a area that is kind of void of anything to do. Hotel has a good restaurant and friendly staff. The only place to eat nearby is a McDonalds across the street and a Pancake house a few blocks away. It was a good hotel at a decent price.

"Great Stay"
michaelmK5411DP, 04 Février 2019

This was a great situation. Had to pick a room before a flight out on Saturday morning. This place was perfect and just 6 blocks in a straight line to get to the rental car return in the morning before my flight. Would definitely stay here again if the need arised.

"Remodeled Value"
trw2001, 02 Février 2019

Great bedding and fine shower and bathroom. Breakfast is standard but fresh with roomy seating. Bar area looked fun but needed rest instead. Proximity to SFO is a major plus. No chance to visit the fitness area and the pool is seasonal.

"Comfortable standard airport hotel."
mlgtrips, 28 Janvier 2019

We arrived into the Best Western Plus Grosvenor after a late evening flight where we experienced pros and cons during our one-night stay. Attentive service and staff were present during check-in and out but may have problems if many customers arrive at the same time. The nice bed in a regular size a bit dated room allowed for a very comfortable sleep. Amenities were fine except the TV small size, few channels offered and low reception quality. Acceptable variety during the included breakfast but somehow slow service during the tasty enough dinner.

"Wonderful Staff!"
kendra m, 28 Janvier 2019

The rooms are nice; the restaurant is good; the location is excellent for SFO; the water wall and fresh flowers are beautiful......but it is the PEOPLE that make this Best Western the shining and unparalleled location that has our loyalty! Your people here are, simply, the best. Attentive, genuinely caring, smiling. David H: Oh my gosh...this man is AMAZING. He personally took time to address (assess and solve) every aspect of our reservation (even before we arrived!!), our special needs, our ongoing issues, our questions, and our every request. He knew we were dealing with restrictions in mobility and was forever making accommodations and providing solutions. All with a spirit and smile of wanting to, of cheerfulness, of genuine hospitality. Moreover, he is just a fascinating person to talk with, funny, and he is generous with his knowledge and time. He was proactive, solution-oriented, creative, and interested in how to make things better for our stay. Also, he gets things done. He followed up and through on each request we made. He listens to people. Actually listens, and even takes notes!!! We are so impressed with how attentive and concerned David was for all our needs. Gosh, he always came through for us! He is our Hero!!! He and his wonderful staff are why we will never stay anywhere else! Roland (sales): What a wonderfully attentive and friendly man. Roland is also interesting and funny and very kind. He always took time out of his day to leave his desk and come out into the corridor to chat with me as I zoomed by on my scooter or wheelchair, took time to help set me up in the business center, and reminded me to be careful where the carpets were (looking out for my safety and well being!). Bianca (front desk): This girl is super smart and effective. Alan (dining area): What a sweetheart! Always on the lookout for how he can take care of us. Alan treated us like family!!!!! Maria Albertina (housekeeping): Another sweetheart! Always striving to close the language gap, always smiling, always happy to fulfill each request! She is a genuinely caring woman who made me laugh despite being in so much discomfort. She is a gem! Gloria (housekeeping): WOW!!!!! Gloria was EXCELLENT at listening, keeping track, and taking care of everything I asked for! She always took the initiative to make things just as we asked and as we hoped for. Smart and friendly, Gloria is another true gem! Jandell (maintenance): Awwwwwwwwwwwww, such a dear sweetheart. Never resented the MANY times he came to help with the DVD player, the internet, moving all our stuff between rooms. Always smiling. Always making me feel like it was his genuine pleasure to help. Claire (front desk): And yet ANOTHER dear sweet sweet wonderful girl! Always ready and cheerful and smiling and caring. She also went above and beyond repeatedly to make things comfortable and better for us!

"Convenient but..."
D841MHandyc, 27 Janvier 2019

Rooms are clean. Restaurant is good. Perfectly positioned for an overnight before an early flight out of sfo. But... one thing really irritates this reviewer. The bar opens at 5! What's up with that! The bar should open at least an hour before the restaurant. Open the bar at four!

"Very close to the Airport , good staff"
Bya73, 21 Janvier 2019

Very close to San Francisco airport, staff is kind, room very clean, a little old maybe. Good choice for breakfast with multiple waffle station. Free shuttle bus to airport every 30/40 minutes. Only negative side : noisy from the outside roads/autoroutes... the problem is given by windows that have just a single glass that don't close well. So this generates noise and a cold air that makes work a lot the heating system with higher costs for the hotel...

"A Nice Stay"
twinmon, 17 Janvier 2019

Very nice Best Western conveniently located in SAN Francisco. The airport shuttle is excellent. The staff is excellent. The rooms are a nice size but the restroom s are somewhat small. The beds are vey good. The breakfast is excellent and the restaurant is good and well priced. A great spot to stay in SF.

"We are Grosvenors."
vocex, 15 Janvier 2019

Been staying here for many years, very convenient for early flights out. Upgrades appreciated on this property. Looking good, Grosvenor. Special thanks to Stephani in the restaurant, best waiter ever!

"extremely peaceful, clean and breakfast was great"
pecanbud, 14 Janvier 2019

The room was cleaned daily, we called for help, a worker was there within 2 minutes, the front desk provided maps of the city, informed us of different types of transportation and offer different sites to see. I was impressed

"Wonderful Location to SFO!"
Garvp175, 14 Janvier 2019

This is an excellent choice near SFO. Terrific shuttle to the hotel from the airport. Clean. And great breakfast. Good choice near the airport for a short stay! Good rates and has a front desk that recognizes the BW Reward program. Stay away from the rooms near the elevator. They are the X15 numbers.

"Grosvenor Hotel"
Vacation60174350020, 07 Janvier 2019

The hotel itself, is off the highway. We were lucky to get a room that didn't face that side. Though in the bathroom I found hair on the floor when we first arrived. We were placed right next to an elevator. As a person with disabilities I do not prefer to be right next to a heavily trafficked area, it becomes hard to relax with all the noise. We ordered food and were given a 20 minute wait time. An hour and 20 minutes later no food. So we called, we had our food up right away. Except it was cold, my food had been sitting out for a while obviously and I could tell not only by the cold food, but the melted ice in my sprite.

"An Awesome Night Before Christmas!"
David V, 03 Janvier 2019

Arriving from Hawaii on Christmas Eve, my family and I checked in to the Best Western Plus Grovsner Hotel in San Bruno, California, only to discover one of the most beautifully holiday decorated hotels we've ever seen! Not only that, the hotel's very friendly staff went out of their way to make sure we were well accommodated, in every way! Free breakfast the next morning was a nice treat! Thank you Grovsner - have a great New Year!

"Nice airport hotel"
CraigWang, 31 Décembre 2018

Best Western Plus Grosvenor Airport Hotel offer complimentary airport shuttle every half an hour, you can ride on the airport shuttle and get to San Francisco International Airport in about 15 minutes. There isn't any restaurants around Best Western Plus Grosvenor Airport Hotel within walking distance except hotel's onsite restaurant, McDonald's and Costco Wholesale food court. You can have free deluxe hot breakfast every morning, including waffle, fresh fruit, egg, yogurt, and hot coffee, etc. The breakfast room is spacious and beautiful, The guest room is small but clean. The SamTrans #292 bus stop in front of Best Western Plus Grosvenor Airport Hotel, and the Costco Wholesale is just 0.2 mile from the hotel, it is very convenient to go Costco to shop and eat.

"Covenient quality stay near SFO"
Mark W, 29 Décembre 2018

The Best Western Grosvenor is a great value. Convenient to SFO, rooms are clean, staff is pleasant and helpful. Complimentary shuttle to the airport is a plus. Breakfast included in your stay has fresh prepared items and makes the stay a good value.

"Wish you had a 24 hour shuttle service"
geebee01, 23 Décembre 2018

No problems with the hotel. Reception was great at 0400 in the morning. Beds were very comfortable and the breakfast buffet was good. The only negative was waking up a grumpy/maybe drunk ( as I couldn't understand what he was saying ) taxi driver to take us to the hotel at around 0330. Being at the front of the queue he was next in line to bring us to the hotel. He was not happy for the short ride and charged us $25. Overall not a very pleasant experience. This is not the fault of the hotel,but I would like to alert future guests that the shuttle bus is not available even tho SFO has no curfew.

"Good location, but not very fresh"
malinowynet, 23 Décembre 2018

+ The location is very convenient for SFO access. The room is basic, but OK. Breakfast is quite good. Staff is friendly. There is ample space for parking. - The hotel and room is quite run-down and in need of renovation. It doesn't seem very fresh. The windows were very dirty. There was also a lot of noise from the evacuation stairs that don't have any windows. You also get a lot of noise of the airco and of the highway outside.

"Convenient location! Great customer service!"
Pg G, 21 Décembre 2018

Arrived after a very long delay on our flight. Into town Front desk employee was very helpful. Room was nice $ it had a great bed that wasn't too high for my husband, who is handicapped. Complimentary breakfast had lots of variety.

"Great Place to Stay"
Cruiser46307850688, 20 Décembre 2018

Very good and convenient to San Fran and all the amenities there. I will definitely stay there again. Clean, friendly, helpful and a great breakfast. I recommend this hotel especially to Bay Area business travelers.

"Good location"
X9337GUkens, 19 Décembre 2018

The hotel is very nice, and being a loyalty member they upgraded my room. the bar restaurant area is very nice and the food was good. our room was above average and the bed was very comfortable the shuttle to airport was on time and easy to use.

"Stay here all the time - Awesome place!"
bccse, 18 Décembre 2018

I travel to the Bay Area all the time for business. My colleagues and I have been staying at the Grosvenor for years. We keep coming back because the staff makes us feel like family! Especially, Linda and Rosa at the bar/ restaurant and Bianca at the front desk. Every stay we are welcomed with a smile and great service. Feeling like your at home + super comfortable beds = great sleep! Its not easy to find a hotel that you sleep like your in your own bed traveling all the time. We found one in San Francisco for sure - Best Western Grosvenor!

"Great Place to Stay "
Makayla M, 16 Décembre 2018

Best Western Plus is a great place for an overnight stay as it is conveniently located from San Francisco International Airport and is only 12 miles from Downtown San Francisco's popular attractions. The staff were pleasant, the rooms were clean, and the selection for breakfast was good.

"Convenient, clean, and comfortable."
Experience239887, 13 Décembre 2018

I like staying the the Best Western near the airport for many reasons. The beds are really comfortable. It is easy to find on a rainy night. Service is good and always with a smile. Getting around the Bay Area from here is very easy even for a stranger like me. I like being able to get to bed quickly after a late flight into SFO, and I can pick up a rental car the next morning.

"Great Place to Stay"
Fred C, 11 Décembre 2018

I stayed at the BW Plus Grosvenor many times for one night stays during September, October and November. I'd usually arrive late evening. The ladies working soon began to recognize me, and I have to say they are some of the nicest front desk people I've ever encountered. I just wish I was better with names so that I could give them credit for being so great. The rooms are comfortable. The hot breakfast is great. The hotel is very convenient to SFO, and it's easy to get to Hwy 101 and 380.

"Best stay in south san fran"
Deborah S, 10 Décembre 2018

Everything at this hotel is great!...price, staff, breakfast (real good), Internet connection. The quality keeps me coming back! I'd say it's the best quality for price on the south side of San Francisco.

"Very convenient to SFO"
steve a, 09 Décembre 2018

We wanted to spend the night close to SFO so as to not have to fight the traffic in getting there. This was a great pick. There is a service station close by with some of the cheapest prices for gas. This was great for filling the tank before turning in the rental car. There was no charge for parking either. The service staff were all extremely friendly and helpful. The check-in and out process was very easy and fast. There was a large number of offerings for breakfast which was complimentary and the food tasted very good. The rooms were very nice and clean. We got in somewhat late and had to leave right after eating so we weren't really able to check out the other amenities in the hotel. We would definitely stay here again.

"Best Western Grosvenor...South San Francisco"
Michael F, 03 Décembre 2018

Another great experience...this property never fails. Convenient, clean, great proximity to everything. Rooms are clean, good amenities (great breakfast every morning), and the cost is very reasonable. If you need to "park and fly" out of SFO Airport...this is the place to leave your car for a week or so. All personnel are friendly and very helpful. Great place to stay!

"BEST choice for great hotel near SFO"
seldominn, 02 Décembre 2018

Fabulous hotel, with everything you could want. Great rooms, excellent restaurant on premises (love their Thai Chicken!), Cozy bar with happy hour, prompt and quick airport shuttle, helpful staff. Great place!

"Best Western Grovenor Hotel Stay"
Pamela W, 30 Novembre 2018

The check in process was efficient and the staff was super friendly. The staff in the restaurant and bar were nice, the food was excellent and presented beautifully. The wine choices were good.. The atmosphere of the bar is so relaxing and pretty. Loved the big screen in the lounge. Our room was perfect. Everything worked. I will come again! Only had one issue. Some sort of loud generator ran all night. making it difficult for me to get to sleep. I was in room 826.

"Excellent Airport Hotel"
VoiceOfGoa, 28 Novembre 2018

Stayed here for a night before a flight out of SFO. The service standards at this Best Western were surprisingly high, with a friendly reception eager to assist. I arrived early and they were able to let me check in right away. The room was comfortable but nothing to write home about. The included breakfast was very good. All in all a very pleasant stay.

"OVERCHARGED"
Nessahhh33, 28 Novembre 2018

I checked into the Best Western Plus Grovesnor on Friday 11/23/18 - 11/25/18. Booked through EXPEDIA... my total due receipt was $449.56 for 2 rooms/2nights. I just found out through my bank that I was charged $561.95 plus $112.39 twice... Needless to say that i'm definitely disputing my money. But now i have to deal with Expedia, BW & Citibank which has been an extreme headache. Never staying here again it's been nothing but extreme Inconvenience. today is now 11/28/18 and i'm still awaiting my $337.17 refund. Check your transactions when booking through Expedia & paying on arrival at the HOTEL.

"review"
Jeanne C, 28 Novembre 2018

We just needed a place to shower and sleep and a shuttle service to and from the airport...the shuttle driver was very accommodating... Breakfast was buffet style and offered a nice selection of choices...

"A WONDERFUL trip to the city"
Dolores G, 24 Novembre 2018

Thanks to Bestwestern my family and I had a wonderful trip to the city of San Francisco. Thank you for providing such easy and relaxing experience. We will go back soon because it felt like a home away from home to us.

"The Classy Hotel"
Juan D, 22 Novembre 2018

The Grosvenor is always a Pleasant Stay. My family and I always get treated like we been there before. The employees are always go out of their way to make us feel confortable. The rooms are always very clean. I always park and fly at this hotel

"Comfortable Stay in South San Francisco"
Christel H, 12 Novembre 2018

We had a one-night stop in South San Francisco to attend a relative's birthday party with extended family and this turned out to be a great choice. Near the SF airport, this Best Western was very clean, comfortable and supplied everything we needed. The décor was not over the top but very nice for the venue's price, the breakfast served (included in price) was wonderful, and our room on the 8th floor, except for an insulated low hum of freeway traffic, was very quiet. The front desk service was good as well even under busy circumstances.

"Great place, close to the airport"
robred2016, 12 Novembre 2018

We've stayed at this place before as it is very convenient to the airport. When we checked in we were upgraded to a suite - Sweet we thought. Not so much, unfortunately there was a banging pipe above us most of the night. However, when we expressed our concern to the front desk when we checked out, they reduced the price of the room and gave us extra points to our BW account. The right thing in my book therefore, I give them 5 stars. Also nice restaurant on premises AND right next to See's candy outlet! Extra Sweet!

"Great value and location!"
KitKat808, 11 Novembre 2018

This hotel was conveniently located within 1.5 mile to San Bruno Bart station which made it very easy to take public transportation to Downtown San Francisco for site seeing experience. The hotel also offers free daily breakfast buffet with pancakes and waffle station. The complimentary airport shuttle which runs 24-hour was a great way to save money and is just minute to and from the San Francisco airport. The staff were also very friendly and accommodating. I would recommend this hotel to my family and friends.

"First time in Cali and BW didn't disappoint."
g-town-gurl, 11 Novembre 2018

This was my first time in California. I was traveling for business and wanted something close to the airport and centrally located to my 3 offices and attractions. I chose to fly in early so I had time to site see before starting the business part of my trip. In addition to being close to the airport, being across the street from McDonalds was a real plus for those late night munchies. It's perfectly located off the 101 which connects you to the 380 and other freeways. To get there from the airport. Don't follow the GPS because it will take you out of your way and put you on the freeway. From the airport get on N. McDonnell road heading south. It turns into S. Airport Blvd and BW will be on your left, it's less than 2 miles from the airport, 30 minutes from Ghirardelli Square & Fisherman Wharf, 20 minutes from Outback Steakhouse and less than 10 minutes from Tanforan Mall. Tanforan Mall is where you can find Target and other national retailers. Close by theres Best Buy, Red Lobster and other restaurants and stores. This was also my first time in the new rebranded Best Western Plus which now looks like a real moderately priced hotel with it's interior corridors and other amenities. The BW of yester-year with it exterior corridors looked more like low budget motels than a reputable hotel. Another reason I liked this BW is because of the staff. Everyone on staff that I encountered was extremely helpful when help was needed but the person who made me day was my floor housekeeper. The housekeeping staff was AWESOME! I'm not sure if I had the same lady the full week and I wish I got her name before leaving. Everyday she greeting me with a smile, a thank you and wished that I have a nice day. That's something you rarely see from housekeeping. Sometimes she would be around when I returned and asked me how I was doing. I was extremely impressed with her attention to my wellbeing. Those small acts of kindness goes a long way and says a lot about her character. If I ever have to go back to Cali for work again. I will always recommend this as my first choice to stay. Other reasons: Comfortable beds and pillows, close by the airport but don't hear the planes.

"Convenient and cost-effective with hotel/parking"
Kirsten H, 11 Novembre 2018

We stayed at the hotel the night before our trip and the night we arrived home. The room for the first night was great and we had no complaints. For our second night, we were very glad for a comfortable bed but were disappointed that temperature control in the room did not work and the room was very chilly. When we called the front desk, we were told that no one was available to fix it. In addition, the bathroom sink water faucet control did not work and we only had cold water. We also smelled cigarette smoke in the morning. At check out, we shared these issues and were told that they would be taken care of. We will definitely stay here again as the first night's room was nice, the bed was very comfortable (both nights) and the staff was friendly. We really appreciate the service of parking our car and receiving a shuttle to and from the airport.

"Airport Ease"
Connector78146, 06 Novembre 2018

This was a nice hotel near the San Francisco airport. It was clean and comfortable. The shuttle to the airport was efficient and on time. The price was reasonable and check-in and check-out process went very smoothly

"Get Together"
SassyR84, 25 Octobre 2018

The hotel is nice and clean. Staff made customers welcome and were helpful with suggestions regarding places to eat and things to do. Complementary shuttle and full breakfasts were very much appreciated. Thank you.

"clean room and good location if you drive"
Mayumi N, 22 Octobre 2018

I stay this hotel whenever I visit SF because I drive. Even they charge you for parking, reasonable price with easy access location to SFO. This time, my front door and next door was very noisy at night. But most of time, I like this hotel.

"Comfortable room with great on-site restaurant but hotel shuttle is confusing."
TheGrovelandCatLady, 21 Octobre 2018

The room was spacious, clean and comfortable. We had dinner in the on-site restaurant and it was great, as was the included breakfast. Our only complaint was that the word "Grosvenor" on the shuttle was tiny and in big letters is said Best Western San Francisco NORTH but the address for the hotel was SOUTH San Francisco, so we didn't think it was our shuttle and let it go by several times before we asked the driver. Crazy.

"A luxury experience close to the airport"
DMSFive, 21 Octobre 2018

This BW Plus Grosvenor defied all of the assumptions I make when I hear 'close to the airport.' It was beautifully decorated, with delicious hot breakfast every day, super friendly staff, and just a luxurious feel. I highly recommend.

"Nice room, convenient location"
melaniecY3455NC, 20 Octobre 2018

Nice room for an early morning flight out of SFO. Great breakfast bar and free shuttle to the airport. Good location for a stay to see the city and South San Francisco. The staff was really friendly and check in and out was a breeze.

"Good reliable stop if you need an airport hotel at SFO"
fred_cameron, 16 Octobre 2018

I was catching a morning flight out of SFO. I stayed here the night before, and it was fine. Quick friendly check in. Lounge had good beer and a nice menu. The free nibble food was a nice touch — one could make a meal of that.... for free! Check out was quick, and you can get an express check out — no need to see the front desk on your way out. Be aware that South Airport Blvd is blocked between the hotel and car rental center and the terminals. To get there from the hotel it is relatively simple to head north then cross US 101 and head south on 101 for the next exit. A bit roundabout, but works. Just add a few minutes for the detour.

"Noisy, dated, dumpy"
e P, 14 Octobre 2018

Horrible experience. We arrived and they gave us a room that was super noisy. We could not sleep because we heard all the street noise. Very noisy. Then we flush the toilet and it doesn't stop flowing. We then try to turn the tv on and it was broken. We call the front desk to try and have our issues resolved and they tell us there is nothing they can do about anything because they are "sold out". Our entire hallway was completely empty and there were several rooms available. Try and find a quieter place to stay. This place is a dump.

"Hotel by the Bay"
Paul G, 14 Octobre 2018

Excellent location near the airport and a short distance into the city. Breakfast is good and there's a bar and restaurant that has decent food and drinks. Near some fast food but you'll need to travel to get better dining experience.

"Great staff and breakfast"
jeffrussell2018, 13 Octobre 2018

Great room, comfy bed, great bar and restaurant. Linda the bar tender is amazing. She made our night. Always available for anything we needed. Took charge of a very busy night and made sure everyone was having a great time.

"Best Western always a good choice"
Oliver S, 10 Octobre 2018

We had a great stay at the BEst Western. It came with a good continental breakfast. Also there is an ihop close to it and a little gas station with convenience products. MC Donalds is right across the Street. Good shuttleservice to the airport SFO, every half hour.

"Best Hotel, Great Location and Best Rates!"
Engineer99, 09 Octobre 2018

We stay here multiple times a year. This is in the best location, best hotel, comfortable beds, good rates and friendly staff. They even have a shuttle to the airport. The breakfast is the best! They are very accommodating. For a few extra dollars, you can get a late checkout later in the day. This is the place to stay! Yes, you will have to drive into the city, but that is just 20+ minutes away.

"Juds Bday party"
Kathy R, 09 Octobre 2018

We stayed here to celebrate a friends birthday and attend a niner game. We arrived on sturday the day before the game. Had dinner in the bar with drinks. Had a great time and the service was excellent.

"Exactly what you think it is going to be "
WilliamNewYorkCity, 08 Octobre 2018

If you stay in Best Westerns frequently, you'll recognize this decor. I was checked in at 1am by an efficient attendant who typed at light speed. I didn't have a reservation, got my room for $89, and was upgraded to a suite (I'm BW Platinum). I was in the room by 1:05. Bathroom needs a renovation, shower head low and water pressure so so but the BW emphasis on cleanliness is there and the bed was reasonably comfortable. If you need to spend a night at SFO, this is a good choice.

"Overall, pretty much as expected for a Best Western Plus"
Z490PJericv, 04 Octobre 2018

Overall a pretty nice hotel within about 15-20 minutes of downtown SF when traffic isn't too heavy. (otherwise figure 30-40) Staff was friendly and the included breakfast was a notch above the "regular". It is in a mostly industrial type "not so good" neighborhood with several other "name" hotels in the area with a McDonalds across the street, IHOP and Denny's just down the street away. We noticed a sign posted at the IHOP stating that they have had multiple break-ins of vehicles which made us a bit nervous parking at the hotel just a short distance away. We made sure that we were parked in a very well lighted area. The only other negative was the street noise. We were on the 6th floor on the side facing South Airport Blvd (so named even though it is north of the airport??). Anyway, the street traffic noise really penetrated through. We travel frequently and stay often in similar hotels. Most of them are constructed to minimize traffic noise penetration. Fortunately at night the street is sparsely traveled but expect it to pick up pretty early in the morning. Beds was comfortable with an array of pillows to choose from. Room and bathroom were both clean and adequate. Price was about half of what a comparable room downtown SF would cost. We had pre-paid parking downtown for our evening outing to the theatre. The difference in room cost paid for our tickets to the show. So, if you are just looking for a room for the night, and don't mind the drive and have pre-arranged parking, I would recommend staying here.

"Great place to stay"
JoAnnW232, 04 Octobre 2018

This is a great hotel if you don't mind an extremely small bathroom. That is the only negative about our stay. The food in the restaurant was wonderful. The chef in that restaurant knows how to prepare delicious meals

"Convenint Location"
phil52_10, 03 Octobre 2018

A very convenient location, close to the airport. A good place to stay after a long flight before picking up the car the next day. The room was a good size, very clean and well appointed. Reception was very helpful and friendly. The breakfast was varied and would suit most tastes. Prices seem to have risen in all hotels this year and can no longer be regarded as great value for money. It is very quiet and great for a one night stay. If you need a taxi to go anywhere, we needed one to get to the car rental at the airport, beware the hotel car if the taxi does not turn up. $20 for a taxi from the airport to the hotel, the taxi did not turn up to take us and we were told by reception this is not unusual and to use the car which services the hotel. on this advice we used the car only to be told halfway to the airport that the cost was$55, this is not great service. When we contacted the hotel about this we were told that we should have asked what the price was before we took the car. When you are told by reception that they use this provider all the time you do not expect to be taken for a ride. A good stay spoiled by an over priced journey. We would still stay at this hotel again because it is convenient, but would now always insist that they call a taxi firm.

"Adequate for price"
sssmck, 02 Octobre 2018

Stayed one night to make travel for an appt in SF easier - hotel staff was very professional and friendly. Amenities were ok - my key did not get me in the fitness center for some reason. Bed was too firm for my taste but pillows were good. In room coffee maker was missing a part so had to go downstairs for coffee.

"Road Trip #1"
Howard-Moon, 02 Octobre 2018

Perfect for our needs. Chose the hotel close to airport as landed in SF after long haul from UK early evening and prior to picking up car for road trip down the PCH following morning (opposite Sixt car hire - another reason for choosing). Decent size room, clean and comfortable large bed. Staff very helpful and a good breakfast before setting off early morning. Little noisy as would be expected being close to airport and the freeway - but always travel with earplugs just in case. Coffee station in reception. Good value for money.

"Excellent Service"
Daydream754362, 24 Septembre 2018

We travel frequently to the Bay Area, so having a hotel that's near what we need and has the amenities necessary is important. This was our first time staying at this particular hotel. The hotel is right near SFO, with easy access to 101 and 280 (via 380). Additionally it has an on-site restaurant for dinner with decent American fare. The room itself was clean and quiet. The bed was a little firmer than I prefer but not unreasonably so. On our first night there, I went down to the restaurant and ordered a sandwich to go. The service was prompt, and the meal well packaged and small condiment jars were provided along with the meal. This is now my "go-to" place to stay when visiting the SF Bay Area.

"Great place to stay"
LeeAnn B, 21 Septembre 2018

Friendly staff great room and excellent bar and food the best western plus Grosvenor was excellent. Staff were a reassurance that customer service still exists, the room was excellent and the bar was a nice place to sit and have a drink and a meal. The food was fantastic and well priced and from what we could hear Rosa the barkeep provided counselling listening services free of charge. She also provided excellent service. Well located and the airport shuttle service works well. Highly recommended.

"Pleasently surprised"
Peggy B, 20 Septembre 2018

Staff was very friendly. Loved the breakfast to go and free shuttle. Room service was very nice to have, very friendly staff and servering were plenty. The bathrooms are very small and they could use new windows to keep the noise out. Outstanding place to stay overall for the price.

"Good continental breakfast"
casey w, 18 Septembre 2018

The breakfast spread was beyond my experience of continental breakfast. Kudos to the F&B dept. Room was clean and comfortable. Lack of microwave oven and housekeeping should make sure the TV is functioning and toiletries are replenished. Otherwise, it's worth the price you pay for a stay here.

"excelent"
BABATOM, 18 Septembre 2018

Great value for reasonable price. Clean. Awesome SF photos decorsurprized by the comfort and quick personal response when called for inquiery. other places kept transfering us to hotel reservation off site. breakfast was included and lots to choose from.short drive to down town SF or San Mateo few minutes from airport

"Excellent Stay at an Excellent Hotel"
Mike M, 18 Septembre 2018

My wife and I had our flight canceled due to Hurricane Florence. We opted to stay here as it is close to the airport and still convenient to the city via BART. I'm glad we chose the BW. Starting with check-in, our experience was delightful. The staff was very friendly and helpful, the room clean and pleasant, the bed comfortable, there was no noise, the breakfast was tasty with a good selection, and the WiFi reliable. I would have no problem staying here again.

"The right place for us to stay"
dnwjames, 14 Septembre 2018

The outstanding feature of the BW Grosvenor is the staff attitude. Without exception the staff we encountered happily and willingly helped us from beginning to end. It's an old fashioned place, rather large but still no feeling of being lost in the crowd. As a way to prepare for or get over a long international flight, this is the place.

"Great Hotel"
Escape602242, 10 Septembre 2018

Staff including bartender was awesome very accommodating and sooo nice anything asked for (towels etc) were immediately taken care of would absolutely recommend staying here. I am employee and one of the best I've been at and so clean

"overnight stay prior to airport departure"
karen21029, 09 Septembre 2018

Very convenient to the airport; room was very clean and had everything we needed for an overnight stay including a mini refrigerator and coffee maker. The bathroom was small but adequate for an overnight stay. The Included breakfast had many choices and was nicely presented.

"Very accessible staying to SFO."
Toshiaki T, 08 Septembre 2018

room condition: good, Having a good sleep. location: very close to SFO. easy to return to rental car service . convenient service: shuttle bus , easy to access to SFO. * unfortunately at check out only one staff is working. so very clouded. (depends on customer)

"Visit"
Laurie Y, 06 Septembre 2018

In town for a destination wedding. We had a wonderful stay at this hotel. Everything from staff at check-in to food in the brass elephant for dinner to breakfast and check out was amazing. Thanks for making our stay enjoyable!!

"Three C's Clean, Comfortable, price Concious"
Alberto M, 06 Septembre 2018

I think that everything was great from the selection of toiletries to the breakfast buffet. Staff was friendly. Rooms are spacious enough that the only thing I would suggest is to increase their full size beds to a queen size.

"Clean and comfortable hotel"
May V, 05 Septembre 2018

This hotel was very clean and comfortable, but needs sound proofing. Although the bed was comfortable, I was unable to sleep well because I could hear traffic noise all night. I'm a light sleeper, and asked for a quiet high floor level room. I was given a room on the top level (level 9) but still heard traffic noise all night. The accommodations were, however, excellent. There was plenty of free parking, a pool, free hot breakfast, as well as a bar! A McDonalds was also located right across the street. We were here to visit Lands End and Ocean Beach, which was only about a 15 mins. drive away.

"California trip"
Gregg W, 03 Septembre 2018

Jim McGuire the GM of this hotel has a great place to stay while in SanFrancisco. Large, very clean room with a king bed was very comfortable. Great restaurant on site with good choices at reasonable prices. Free breakfast in morning had a very large selection of items to choose from. All food was hot and tasty. Only a mile and a half from SFO airport.

"Over night stay"
Guide104273, 03 Septembre 2018

Friendly staff, great food, nice rooms. We had a great time over all, there was a small problem with the window rober that allowed air and noice through , but other than that we had a great time , the buffet was great and parking was safe

"Beautiful Hotel and Enviroment"
Stanley P, 31 Août 2018

We arrived late after an exhausting trip and was welcomed by the front desk staff by our name without asking who we were. All accommodations were ready for us at time of arrival. We always enjoy the Bays view from our upper level room (7th floor) and wasn't sure by arriving late we would receive either. Again pleasantly pleased that they remembered our preference. Very clean room, comfortable bed, nice restaurant and bar environment. Breakfast staff Allen, continues to be a positive representative for the hotel. He meets with us each time and gives us the attention exhibiting kindness by holding great conversation with me and my family. We were informed that their may be a little noise above our floor early morning but never heard it. Meet here for family, friends, business or just to relax our choice when visiting San Francisco.

"Over night stay before returning home - close the the airport"
nancydimatteo, 30 Août 2018

Over all our stay was great. Breakfast was a little bit crazy as when we got there at 9 am there were no more utensils and they had a difficult time keep up with clean up of the tables. I guess to be expected a little with a free breakfast. But the staff was very nice and helpful. Our over night stay was very good. Considering we were right outside the elevator we thought it was going to be noisy but not all. I would definitely stay there again.

"Decent Airport Hotel / Good Breakfast"
RedSky_SkisK2, 30 Août 2018

Nothing bad to say. 5 mins from airport, decent price (comparatively speaking.) Clean room, bathroom little small but worked for our family of 4. Good breakfast buffet. If you need a place for a night near the airport and don't need anything overly fancy, I'd recommend it.

"Not a good experience. Some of breakfast staff needs to be fired."
135keith, 28 Août 2018

Front staff was helpful, breakfast staff not so much. My 12 year old daughter flipped the waffle maker and it tilted to the side. The main breakfast host came and yelled at her she was almost crying when she came to me. I told the front staff and the host was polite the second day. My son told another breakfast employee the milk was going bad and he literally said "ahh na" and walked away. I tried the milk and it was going bad I could not swallow it. The room I booked was not available and had to take a different room. They did discount the price because of that. If a guest says the milk is going bad... at least taste it to see for yourself - even if the person complaining is 14 years old. The only reason I am posting a poor rating instead of terrible is the good service of the main desk staff.

"Good stay with just a single exception."
monyetbesar, 27 Août 2018

Close to airport with very friendly airport shuttle. Staff at checkin very nice. Power outage since morning but they fixed before nightfall. Pasta in restaurant was average at best, mushroom soup excellent. Waiter helpful but at completion of his shift took payment and assumed with no prompting that balance was his tip, not a small balance and we tip proper.shame as it takes the pleasure away from thanking someone for good service and to assume and keep all change never to return to customer was and is awful. Again we tip at least 15% often more, well he got more and we did not enjoy the giving. Upon checkout staff was friendly and helpful. Would stay again but boy..dont give waiter cash. He even was no longer on property anyhow good location with comfortable bed too.

"??"
bfisher1996, 20 Août 2018

We were overall very happy with our stay... booked 2 double beds, were able to change to a room with one bed..we assumed it would be a queen, it's was 1 double.... impressed with their breakfast!! Loved making the waffles!! Will definitally book again

"Great experience"
Laurie M, 19 Août 2018

Clean, friendly staff, easy check in, great restaurant, and extensive breakfast bar. Would definitely recommend and stay there again if I ever get to San Francisco again. The airport shuttle was the reason I chose and really lucked out.

"Under renovation - they are getting there . . . New beds and art are wonderful!"
James B, 19 Août 2018

The hotel is updating it's look - furniture, art, beds, etc. so it's a mix of old and new right now. What they are doing well - excellent front desk service, the new beds are very comfortable and there is a good range of breakfast foods to chose from. Also, they were prompt to deal with a "noisy neighbor" down the hall. We caught the hotel on a very, very busy night, but he noise went on past 11 PM, so it was reasonable to complain. They charge for parking - ask about in advance so there are not surprises. Express check out was offered and used. Love that option via Best Western.

"Good for Airport"
GSMU7, 19 Août 2018

Stayed here for 1 night before a flight the following day. Room was ok with a comfy bed however a little bit dated. Easy access to the airport with a free shuttle. Staff are friendly and helpful. Was quite easy to get down to the centre for a day out before the flight as there is the BART train from the Airport.

"Good clean airport hotel"
johnalison2017, 19 Août 2018

My husband and twelve year old son stayed overnight at this property before flying back to the UK. Our room had two queen size beds and was clean with good facilities. We had a coffee making machine, air conditioning and a small fridge. The wifi was available in our room and was free. We ate in the restaurant which was good if a little pricey. The staff couldn't have been more helpful or friendly. Reception staff were the same. There was a pool but we didn't brave this! Breakfast is served from 6am and consists of bacon, eggs, yoghurt, pastries etc. There is a free shuttle bus which runs between the hotel and San Francisco airport. Reception have a timetable and it appears to run 24/7. You can also get it from the airport to the hotel free of charge.

"Delightful stay"
Donna K, 08 Août 2018

We divided our visit to SF in two 3-day stays, and we stayed at BW Grosvenor the second half. Our room was very nice, clean, comfortable bed. Complimentary breakfast buffet was great - huge selection - well prepared. Front desk employee suggested returning our rental car the evening before our flight using the hotel shuttle. Worked out great - had a lovely dinner at hotel's restaurant and unhurried airport experience. Road noise was not disturbing to us.

"Nice Hotel with New Renovations"
Wizard1554, 06 Août 2018

The Grosvenor Airport Hotel was conveniently located with plenty of parking space available. The staff was pleasant and the rooms were well maintained. The food at our 50th reunion was well prepared and adequate to please the entire group.

"Family friendly"
Xtian S, 05 Août 2018

They gave us a room nearest to the elevator that was really convenient for us. Breakfast was included ( they serve rice). Crib is available upon request with no additional fee. Except for the parking that they charge 8$ per night.

"Best Hotel in the San Francisco Area"
John W, 01 Août 2018

The Staff at this hotel will go out of their way to make sure your visit is enjoyable. The price of this hotel is good and better then most. Parking is very reasonable Vs paying $40 - $100 Dollars a night at a hotel in San Francisco. You are very close to Downtown San Francisco and anywhere in the San Mateo Country Area and close to the Airport,

"Great tourist location"
BJU1976, 01 Août 2018

We stayed here to be close to the airport while remaining close to downtown San Francisco, San Jose, and Oakland and this is about a centered as possible without finding a houseboat. Breakfast was good, although the space was a little tight later in the morning. I would recommend this property to anyone. About the only complaint is that the windows in our room whistled and didn't seal great. Beds were comfortable so once asleep all was forgotten.

"July Stay"
music449, 31 Juillet 2018

Excellent and patient staff. Honest housekeeping. I lost an item, they found it and mailed it to me. I like the proximity to the airport. The hotel has excellent shuttle service. Every time I'm in the San Francisco area I plan to stay at this hotel.

"Perfect for a Giants fan!"
AwesomeMe13, 29 Juillet 2018

My husband and I stayed here while visiting our favorite Giants team at AT&T Park. The room was perfect with zero issues, very comfortable bed and the housekeeper woman was awesome! Btw, make sure you tip your housekeepers. They take care of you and it's always appreciated. We took a Lyft ride to and from the park which was a good idea if your attending any event! Breakfast was delicious and the front desk was very welcoming and helpful. I only wish I remembered their names so I can give the staff their accreditation. Thank you for the wonderful service. Well be back on the next game we attend

"No Problem for one night stay"
Masao N F, 28 Juillet 2018

There was no problem for one night stay. The rate includes breakfast but not very delicious. It could be much better if coffee was good. They offer a shuttle bus to the airport every 30 minutes and you don't need any reservation beforehand, which is nice.

"Motorcycle Trip 2018"
Cinnamon207, 27 Juillet 2018

This is our 2nd stay at this hotel. Close to the airport, free shuttle, FULL Breakfast. Rooms are large and very clean. Staff has always been friendly and helpful. If you get a chance to stay there it is worth it.

"Northern California trip"
NSF4040, 24 Juillet 2018

Stayed here for 2 nights at the beginning of our vacation and the last two night before leaving for home. Allowed early check in for us and also allow late check out the last night. Appreciate it. Room size was adequate, very very clean and quiet. Only heard the 747s leaving the airport because they were still fairly low on take off. Nice having a McDonalds across the street and gas stations nearby if you need to fill up the rental car. Breakfast was typical Best Western. The stations were always filled up with food. Dining area was on the small size. Good access to the airport if you are looking for that. For our last 2 nights before leaving when we checked in the refrigerator was not working. Unplugged but had to move the heavy dresser out to plug it in. Maintenance came within minutes for calling; impressed. Nine stories high. Room views: one side you get the freeway and the other side McDonalds! Staff was friendly and helpful. Thermostat was a little hard to figure out. If you turn down the temperature one degree, the heat may come on. So you have to work with it. Would stay here again if we come back to San Francisco.

"Excellent location and a great value"
Brad B, 14 Juillet 2018

Stayed here to be close to the airport for an early flight. I have no complaints....all aspects of my stay were great and you can't beat the location. It's a great value. The room was clean which is always important and it was comfortable too.

"Great airport location with wonderful staff"
nyegirl, 13 Juillet 2018

I was just in town overnight so the location to the airport was great. I had to be at SFSU and it was an easy drive. The staff were so accommodating and friendly. Would definitely stay with them again when in the area.

"My Best Western Plus Grosvenor Stay!"
angieyahoo2018, 11 Juillet 2018

Just want to give the hotel staff and its managers a big two thumbs up. I was a volunteer for No Kid Hungry Campaign for six weeks during June and July 2018. From the front desk, to the maids, to the awesome chef and kitchen staff who went above and beyond to make my time from home memorable. I truly appreciate the kindness, the laughter, the hugs and delicious meals prepared each day. THANK YOU A MILLION TIMES OVER!!!!

"Best so far"
Sunshine4R, 09 Juillet 2018

July 3rd we checked-in. somehow the Hotel.com cancel our reservation I don't know why but the nice lady in the front counter said she can give me a room with the same price that the hotel.com gave me.Made my day . The hotel set up is nice nice aura as you walked in. Coffee and iced water serve in the lobby as you checked-in .The room was cozy its the TV that I'm having hard time watching like it needs athena but everything else is great. Breakfast is awesome my Favorite is the waffle.Our stay in that hotel is the best so far.Thank you Best western.

"Decent for the price"
403kendrac, 09 Juillet 2018

We stayed at this hotel a couple of times now, rooms are mostly clean, hotel is kinda old but it looks like they try and keep it updated, breakfast was free and okay, parking was 8 bucks and the ATT park is 10 mins away. Originally my price was 143 when I booked, but the day I got to the hotel, it was being advertised for 125 so the clerk adjusted it which was nice. also there is a walgreens near by which is nice for toiletries and snacks. and I also want to mention they let us keep our extra car parked in the parking lot while we watched the game for no extra charge.

"Great Biz class hotel close to SF airport and South SF area"
harposCal, 09 Juillet 2018

I am an exp Biz Traveler - in truth, I didn't stay here, but wished I had! I stayed at Travel lodge next door, was ok, but the BW was obviously much more Biz class place. I ate at the Grosvenor restaurant every night, [ not much else nearby] and the Food was awesome, the staff were super friendly and hospitable, and the other "regular" guests raved about the rooms. Some of the guests literally stay there for months on end as business travelers, working on contracts in the area. That says a lot - its comfy and nice. It was such a friendly bar, I made friend s with some of them, and ate there every night. it was fun. I will stay there next tme as its the best hotel for the money around there.-If you have a car, its way better cost and accommodations than hotels in SF downtown - they all have pools,[ not all heated though!] and there is good local food in S SF, just across the freeway. incl farm to table and craft beer places.[ the Grosvenor also had good beers.]those are my recommendations ! Good travels to you !

"Vegan meals! Comfy, soundproof rooms, good shuttle"
anxious2, 09 Juillet 2018

Well, nothing like being able to eat something decent when you are tired. They had vegan pasta, garlic bread, salad, vegetarian spring rolls, spinach, asparagus, and a veggie stir fry. Not complaining. The room was soundproof, not like some hotels I know at LAX for example, and the bed was super-comfortable. Shuttle of course on the 1/2 hour. Free coffee with flavors of non-dairy cream. I'm in!

"A must when flying out of SFO in the early morning!"
Paulwhitehill66, 30 Juin 2018

I always stay here when I'm flying out of SFO in the mornings! Close to the airport, good restaurant, friendly staff and nice rooms with comfortable beds and great WiFi!! The shuttle starts at 4:30 am and it only takes 10 minutes to get to the terminals.

"Kita kits with friends after 15 years"
AteCon, 29 Juin 2018

Kita kits with friends from Canada and California. It was a short notice and I don't know w/c hotel to get. We were so happy to had booked in this hotel as it is close to SFO airport and in my place. I was glad that they like the hotel.. cozy and clean. Most of all friendly staff and excellent customer service. Buffet breakfast was great too.

"Blah rooms. Weird place."
april88us, 28 Juin 2018

Great Main Floor...but the rooms...blah. Walked in, thought wow, this is nice! Grabbed cart for luggage since we had kids and lots of bags. Took elevator up to sixth floor to room. Got to room, thought, hmm...door is small. Opened door, hmmm cart might not fit. Door only opens so far. There is a stopper so it doesn't smash in to mirror closet door, tight space. Think, ok, it's probably better as we get in. Nope. Bathroom door even smaller. Hair on floor. Caulking nasty and old. Room pretty outdated. Luckily only staying for one night. Crazy guy stealing garbage out of McDonalds garbage can across the street and eating it. Crazy woman staggering around on sidewalk waving arms and going back and forth. Pretty strange area. Has really expensive fuel nearby. Breakfast was ok, but there was a man taking your room number when you walk in to make sure you aren't there to steal food. Was also not impressed with having to pay extra for parking. You would think it would be included considering the cost for the stay.

"review"
Someonex2018, 25 Juin 2018

only gripe would be the water pressure was very low when trying to shower. Bed was very comfortable. Check in process was smooth, and the breakfast was the best breakfast I have had at a Best Western yet.

"Nice Park and Ride Hotel"
Summer188, 24 Juin 2018

We stayed for 1 night. We arrived late and tired so we didn't see much of the hotel. Our room was large, quiet and had a comfortable bed in a separate room, outside our room was a sofa bed with TV. There was plenty of parking. We used the park and ride. I will definitely consider staying here again in the future.

"Great place to stay near SFO airport"
Anthony Joseph D, 18 Juin 2018

Great place to stay if you are looking for a hotel near the SFO airport. Very friendly and accommodating staff. On time shuttle service, clean and reasonably priced rooms. Includes decent breakfast and location is near the airport and Tanforan shopping mall in case you need to buy anything.

"allways a good stay"
bosshog1, 15 Juin 2018

we look forward all winter to our first and last nights stay at the Grosvenor on our biannual motorcycle trip to the states,sutch a pleasure to relax in the bar with our evening meal,the staff all know us and we allways get a great "welcome back,"they do a happy hour from 5 to 7 pm which is worth noting,good comfortable beds,just what we need after a long English winter,keep up the good work Jim we will be back in september

"Ideal Place for a short trip to San Francisco"
kumars26rve, 10 Juin 2018

The hotel is located on South Airport Boulevard only a few minutes drive from San Francisco international airport. Nice, clean, professionally managed property in a quiet locality. Complimentary shuttle every half an hour to and from the airport is a big convenience. The rooms are spacious and well maintained with all the basic amenities. The complimentary breakfast is adequate and is served from early morning, 6-00 AM. Wifi is complimentary and is available anywhere inside the premises. Mc Donalds just across the street is very useful for a quick bite. Transport to the city by Uber or by the BART train from the international airport are quite convenient. Recommend this place for a short leisure or business travel.

"Great place and location near airport"
Ethan Y, 10 Juin 2018

Found this place last minute. It was the best value for what we could find and it turned out to be wonderful. The staff was super friendly and there was a shuttle service from the airport to the hotel. breakfast was standard.

"Fast Easy Friendly Convenient"
Kellfu, 08 Juin 2018

The staff was very kind and helpful. The rooms were super clean and beds comfortable. Free shuttle to SFO! They had a grab and go bag for those leaving early, like us, at 4am. It had a apple, granola bar, and juice box.

"Just the job and a great view"
JaneR123, 07 Juin 2018

Arrived at SFO very tired and made our way to BW by hotel shuttle bus - not exactly clear where to wait (just across the road right outside the International terminal) and the vast number of white courtesy buses was confusing (well, it had been a long flight!) but we spotted the right one and were taken rapidly to the hotel. I had asked for a view of some sort and was delighted to see south east over the lower part of San Francisco Bay from our high floor room. All was clean - large room, adequate bathroom, fridge and coffee/hot water machine, two comfortable double beds. We had a quick dip in the heated pool and then a decent meal (large club sandwich for one, proper burger for the other) in the bar (large sports screen) where the atmosphere was friendly. After an excellent night's sleep we had breakfast (which we hadn't realised was included) - good selection of cereals, fruits, baked goods, yogurts and hot options. Then it was off via the courtesy bus to get back to SFO and collect our hire car. Staff were very friendly and efficient on arrival and departure. McDonalds is across the road but I noticed you could order food from the bar and have it packaged to take to you room - nice touch. All in all a convenient place to rest your head on arrival in San Francisco before embarking on a trip. Well done.

"Hospitality Near San Francisco Airport"
Pat_Shagoury, 06 Juin 2018

We stayed twice at the Best Western Plus Grosvenor, at the beginning and end of a trip to Hawaii. The hotel is in need of updating, but it's clean and comfortable, and the accommodating and friendly staff gets an A+.

"Convenient"
U_s_a_Viajera2008, 05 Juin 2018

We got a room with a separate bedroom and a pull out couch on the living room, very nice. Don't get a room facing the freeway, too noisy and windows don't really shut all the way. Restaurant and bar needs to be remodeled. Free shuttle has at least 4 stops and there is construction so it takes at least 30 minutes to get to the airport. Uber is $10 and it takes 10 minutes, way more convenient.

"Good airport hotel"
vineyardwalker, 05 Juin 2018

This is a perfect place to stay for an early morning flight. The accommodations were clean and comfortable. They had a breakfast bag ready at 4am. Everyone was courteous and helpful. CFC ccca vrasde ee.

"SFO Airport convenience"
KiwiFlyng, 28 Mai 2018

Stayed for 4 nights at the BW which is a short shuttle bus ride from SFO airport. Room was large with a good sized bathroom - however, no soap was there and despite several calls to housekeeping and reception I had to go down myself and together with security go and get my own soap. Breakfast had a basic selection of hot and cold foods and fruit again however unless you were early they ran out of plates and glasses often. Across the road was a 24 hrs McDonald's and a short walk further was an iHop restaurant. Easiest access to SFO City is to take the free shuttle bus vak to the airport and then Bart train downtown or south to Silicon Valley.

"Good, clean location."
Alloftheworld, 27 Mai 2018

I was impressed by this hotel. I usually stay at Hilton hotels because I know what I'm getting and I appreciate their attention to detail but on this occasion I couldn't find one so I tried BW Plus and even though I was spetical to try somewhere new, I did some research and felt I chose well and I sure did! I loved the quaint lobby, friendly staff, my queen room, complimentary breakfast and amenities available to guests.

"positive feedback"
kchud2018, 22 Mai 2018

I stay at this location almost weekly for business and I recommend it and like it because of its location .Its close to the airport , the city and south bay and another nice thing is there's a restaurant and bar onsite

"Convenient airport hotel"
Kailash A, 21 Mai 2018

It was a convenient hotel experience. Good breakfast and shuttle service. Nothing much to do in the area. Good option if using only for transit or something like that. Pool is outdoor and not much of use unless its nice day. Fitness center is adequate

"close to airport"
562timothyf, 19 Mai 2018

fair price for area. nice staff, using Lyft was convenient to go places. generally quiet on top floor. upgraded to top floor. elevator system worked well. Restaurant food was average, but service was good.

"Great stay at Best Western Grosvenor"
Julie K, 18 Mai 2018

The accommodations were so good that I was sorry I only had a short time to stay (one night and a very early trip to airport). Bed was super comfortable and bedding felt luxurious. Clean and spacious. Front desk staff were friendly and helpful.

"Great hotel but paid parking."
Richard E, 16 Mai 2018

Overall a great hotel. It has onsite restaurant that was good. Free buffet breakfast in the am. Bed was really comfortable. Nine floors. Only complaint is paid parking. I hate paying for parking when you are paying to stay there. I don't understand how this rip off practice got started.

"Overnight stay for parking"
alijoecow, 15 Mai 2018

Location: We usually walk or take public transport to most locations, but the ideal part of staying at this hotel is the car parking arrangement while you fly. The way we use it is to park our car in the parking area on the day before we leave. Then, depending on when we return, we spend the next day at the hotel, which gives us a place to eat and relax before and after our trip back home. Transportation: The hotel provides a location to catch a shuttle every half hour that goes back and forth to and from the appropriate airport terminal. The cost of the shuttle comes with the parking arrangement. Any other additional cost would be how much you decide to tip the driver. Food: This hotel provides breakfast for hotel stays. There is a MacDonald's across the street from the hotel but we usually go to the bar and buy something there. They keep the kitchen open until 10:00 PM for late callers. Hotel: The hotel is nice and clean. There are two elevators. Room: The rooms are large enough to accommodate us and a king sized bed without giving up much space. The TV was good and there was a writing table. It was quiet and we had a good view of the local neighborhood and other buildings from our front window. The air conditioner/heater works great. The bathroom was small but it was comfortable for one person and it was furnished with a hair dryer and an adequate supply of bathroom produts. Staff: We had no problem with any of the staff. Entertainment: We were in San Francisco to store our car while we flew to New Orleans. We did not extend our stay there to seek entertainment.

"Great airport hotel"
livermorontraveler, 14 Mai 2018

The reception staff was quick and efficient for both check-in and check-out. The breakfast is always excellent with LOTS of choices (waffles, eggs, sausage, yogurt, fresh fruit, bagels, toast, rolls, etc.). The bed was very comfortable and the room was quiet and clean. The shuttle runs every 30 minutes so you can plan accordingly to get to the airport on time. This is our go to hotel when we have an early morning flight or when we arrive back in the Bay Area late at night. Very convenient.

"Just The Job"
Paul B, 13 Mai 2018

We stayed here for 2 nights whilst on a business trip. Staff are friendly and the place is clean, but it is somewhat out dated, to say the least. Location is good for the airport, but in traffic it is some way outside of the city!

"Not great"
virginislandslaw, 12 Mai 2018

Firstly, we were taken here by the shuttle driver who neglected to inform us there are TWO Best Western Plus hotels at SFO. We ended up having to take a taxi from one Best Western to the one we had reservations at, the reception desk really could have cared less about our hassle. The room was clean, the breakfast was edible that's about it. I simply will not stay here again.

"Family Vacation"
Pamela B, 04 Mai 2018

Stayed here on the last night of our vacation to fly back home. Would stay again. Friendly thoughtful staff. Clean room with comfy beds. Booked direct through hotel and received a good rate. Complimentary airport shuttle.

"Nice room but noisy"
OneyBones, 29 Avril 2018

The room was sufficient for a night's stay at the airport - and the price was reasonable. From our room, we heard the cars/trucks going up and down road and it was easy to hear people in the hallway and the TV/people from next door.

"My Favorite Hotel"
John W, 27 Avril 2018

The Hotel and the Rooms very always clean. The Staff at the Best Western Grosvenor will always make you feel like family and will go out of their way to make sure you are having a pleasant stay while staying at their hotel. The hotel is close to San Francisco and very easy to get on and off the freeway to get to San Francisco or other parts of the Bay Area. One other thing I Love about this hotel is that it is very quite so when you sleep at night or just watching TV or relaxing you are in a very comfortable space.

"Clean, convenient, roomy, good value"
MarkV709, 22 Avril 2018

Attending an all week conference in downtown SFO so needed a more reasonably priced place to stay rather than the $500-$1000/night hotel near my conference location, At $199/night this was a good alternative. A $12, 20 minute Uber ride from the Airport and 30 to 90 minute $25 (dedicated) Uber ride to down town. Very friendly staff, good sized room with king bed. Best 4 night sleep I've gotten in a long time. Basic amenities, quiet, free American type breakfast, work out area and other additions. If in similar circumstances next visit to SFO I would stay here again.

"Great SFO park & fly hotel"
pleinau, 22 Avril 2018

Park and fly options near San Francisco Airport are becoming less common and more expensive. The Best Western Grosvenor is an excellent affordable choice as of our overnight 4/13/2018 stay prior to our week in Beijing. We used their Park & Fly option & it was much less expensive than the airport long-term parking & much more convenient than having to move our car to some other parking structure before flight time- Super convenient to just get up in the morning, have the included hotel buffet breakfast and take the hotel shuttle the few minutes to the airport. Room was clean & well appointed, with room to spread out and reorganize for the flight & a decent place to relax & read my tour book. USB plugs built in to the lamp bases were a plus. There is room set up off the lobby with several desktops and printers so we were able to do online flight check in and pre-print our boarding passes, also helpful :-) We had dinner at the

"Good Hotel to stay to visit San francisco by car"
Eduardo A, 18 Avril 2018

I stayed 5 days at this hotel. It was choosed considering the price, the location, the parking and breakfast. It is 5 minutes from the airport and having a car it was a good choice to visit the city and its surroundings. Breakfast is good and people at front desk is kind and helpful. Room is nice and modern with TV and a refrigerator. You have a reasonable WIFI speed. Even though the parking is huge, when arriving late at night you have to search for an space. The good thing is you don`t have to cross the bridges for reaching the town. If you are going to visit, pier 39, Fisherman`s wharf or a ride in the cable car, etc, I recommend to park in front of Pier 39 where are a couple of huge parking places. Leave the car there all day and enjoy the city. To visit/walk Golden gate, there is a cheap parking on the SF side just there. Be careful to leave the car parked on the street, there are a lot of mobile people taking photos. Good Luck

"Average hotel with convenient airport location"
gohabsgo2028, 15 Avril 2018

Stayed here one night and that was plenty. Arrived late and the guy at check-in was far from friendly, but at least the process was relatively quick. There was also no one at the desk when I checked out. Room seemed a bit old and was quite noisy, both from the sound of the outdoor boulevard and from the lack of proper soundproofing so I did not get the sleep I was hoping for. Note that the shuttle makes other stops along the way to the airport, but luckily it is very close to the airport so it took about 25 minutes to get there early in the morning. Overall it was a very average experience and I would probably try a different airport hotel if I returned to the area.

"Convenient"
Rhonda F, 14 Avril 2018

Close to SFO so it is a convenient location. Girls at the front desk were very helpful and friendly. As we arrived very late and had not eaten, the bartender was helpful and happy to get us something to eat. Would recommend for anyone flying into SF and need to stay close to the airport.

"So-so"
Sandy R, 12 Avril 2018

Shuttle was late...no double windows makes it noisy. Staff did nothing to accommodate our point level....it's not been this bad before and I hope it was an aberration . The faucet when turned on high leaked all over the counter

"Nice hotel, very clean"
Victorjw, 05 Avril 2018

After not having stayed at a Best Western in many years, I was pleasantly surprised with this hotel. The rooms were well appointed and comfortable. The staff was friendly and efficient, and the free breakfast was great (no powdered eggs here)! This was also probably the cleanest hotel I have stayed in in quite some time. Normally I expect to see a little smudge here and there, but the room was absolutely spotless! Very impressed.

"Great hotel, staff and food"
parkes322, 05 Avril 2018

We ended up staying at this hotel due to a road closure and we could not reach our destination. We were a little frazzled to say the least. Hotel staff were excellent finding us accommodation for the night. The room was clean and fresh. Breakfast buffet was amazing. Everything went so well we asked to stay a second night but the following night the hotel was fully booked so we had to move on.

"Its just ok"
Steve B, 25 Mars 2018

5 of us came in on a hockey trip. The staff is excellent and very friendly.the a.m. breakfast very good..the room we had was not good at all..it was down end of hallway tucked in a corner, although the room was clean the bed was close to the wall ,the was paper and the ceiling were water damaged the window was packed and couldn't close all the way.we listened to outside bus idleing noises all night long.the room our kids had was ok but the outside traffic noise was bad..

"Great place to stay"
phammond77, 20 Mars 2018

I do business in San Francisco quite often and I always try to get a room here. Comfy beds, good rates, and a very convenient location. The free breakfast is one of the best I've seen to be included with the price of the room.

"One of the most welcoming hotels I have ever arrived at"
richlz-1, 16 Mars 2018

We were in vegas for 10 days & needed a change so we decided on San Francisco At first I only made a reservation for one night However after my extremely guick, friendly & informative check in by Jason & Bianca I just planned the balance of my stay at this BWP I have not tried the breakfast yet , or the bar , but they look pretty good Parking in the night exists you just have to walk 2-3 minutes. No big deal All in all I will stay st this property again. And so should you Not noisy for an airport hotel

"Best bet for a calm,quality stay..close to the airport!"
Bernardndong, 14 Mars 2018

Kenyan here, I stayed at the Best Western Grosvenor from 5th March to 12th March 2018..I thoroughly enjoyed my stay, clean rooms, quiet, serene. I realized the hotel is frequented by a much older clientele which is fine. The breakfast was sumptuous to say the least..Quick tip, If you are keen to tour downtown San Francisco, use the hourly hotel shuttles to the International terminals at San Francisco Airport, buy a BART ticket costs 9.50 USD average for one way, 20 USD for round trip...The team at the reception desk were very helpful in terms of suggesting options to do excursions..I was in San Francisco for a working holiday..Hope to sample the pool next time when the weather is favorable..

"Close to airport"
krinkler, 11 Mars 2018

We stayed here both on arriving and departing from the San Francisco area. Very nice rooms each time. We had a king room on arriving but wound up with a king suite on the way out. The suite had a living area with several chairs and a sofa and TVs in the living area and the bedroom. They had a free hot breakfast that was pretty good. They share an airport shuttle with two other area hotels that leaves the hotel every half hour on the half hour. The only problem we had was on arrival with our rental car, there was no parking available in the hotel's lot. We were advised to park in the fire lane, which we did and I got the impression this was fairly common. Otherwise, this was a good choice near the airport.

"Great hotel close to the airport"
Janet G, 07 Mars 2018

We stayed in this hotel at the beginning and the end of our trip and it was great. The reception staff were very friendly, especially Sean who went out of his way to help us. Breakfast and dinner were both very nice, and the rooms offer plenty of space and everything you need. Would definitely stay here again.

"thin walls, loud explicit TV noise from next room"
h00bler1, 05 Mars 2018

Individual in the room next to us seemed to be watching pornographic material and had it on very loud. This was especially uncomfortable considering I had my three children in the room with me. I did call the front desk to complain but the noise continued. We did enjoy the breakfast the next day and the room was a good rate.l

"Nice stay"
Roger H, 04 Mars 2018

Located in South San Francisco, not far from San Francisco International Airport. We parked at the SF airport long term parking, it is less than 5 minutes drive. The hotel has a parking lot, so it is convenient to drive. It was the first time stay for me after Best Western upgraded all its hotels. It was quite good. The lobby is nice and staff friendly. The room is big and clean. The breakfast is simple, but nice. Overall good experience and will stay here again next time.

"Excelent service and very cosy bar / restaurant "
sp-poland, 28 Février 2018

Arriving in the late afternoon after traveling for 22 hours. Reseption was a warm welcome. All info i needed was given. They run a bar and sitting there you feel like a very good friend and not someone passing through. If you are a singel travler - have your meal sitting inn the bar. Food are good tasting and the price is in the lower end off what to expect. Rooms are better than i believed after reading som reviews. Seems like they are in progress updating rooms. The location is not «downtown». Shutlebus will take you to SFO airport and BART will take you into SFO BC. Around the hotel there are not much in walking distance. A Mac Donals across the street — and thats it. Dont let this scare you. The pub and the Restaurant at the hotel is a much better choice.. and breakfast ? Yes a solid with all my need (and more) starting at 6am. I will 100% stay again. Thanks.

"Everything was perfect"
HD76HD76, 28 Février 2018

We needed a hotel to stay in for one night during a trip to san francisco, so we chose the best western plus hotel, we've been to few bestwestern hotels before and they were convenient and comfortable and this one was no exception - the hotel offers free parking for your car and lots of spaces were available, we didn't have any trouble parking our car whatsoever - rooms are clean and quiet, we couldn't hear other visitors in their rooms - nice breakfast, it was above the average, serving the basics in addition to hot options like scrambled eggs, sausages and potatoes, the breakfast area was spacious with lots of tables - coffee, water and apples were served in the common area - there is a mcdonald's right in front of the hotel so we ate dinner there. Really nothing to complain about, i highly recommend it.

"Large rooms, clean, super convenient"
Jennifer S, 19 Février 2018

Nice, large room, nice breakfast (although it could have used a crockpot full of oats) rather than just dried oats. I really appreciated the grab and go breakfast as I left on the 4:30 am shuttle to the airport.

"My Review"
GMJana1718, 19 Février 2018

Due to health concerns I waited till the last couple of days to decide whether to attend a Danish Lodge function at the hotel. Consequentially all the only rooms left were one bed Kings or Queens. I was treating my brother and his wife to stay that night. I thought that the queen bed would take up less room and allow more room for a roll away. Once I arrived, the desk clerk upgraded me to the king saying we'd be more comfortable in a larger room, I didn't realize that there was a difference in the size of the room, and was grateful for the upgrade. I was ok with the idea of sleeping on a roll away, but didn't expect the mattress to have such little support, it was more like sleeping in a hammock. Luckily I'm not a large person and eventually found a position that allowed me to sleep. Lesson learned on my part to book my room earlier and then cancel if necessary. We stay here at least once a year for the same event and were very pleased with what appeared to be improvements since the last time, a functioning elevator and a hotter, taster meal were at the top of the list. Thank You.

"Not great"
Behr_LA, 16 Février 2018

The staff was very nice. The rooms, however, were not. My room and another one I checked smelled musty and old. The rooms were badly outdated to the point of being uncomfortable. After one night of a four night stay, I checked out and moved to another hotel. Their General Manager later wrote to me that the rooms were recently upgraded. If recently means the 70s, ok. This to me is not a 3 star hotel. Repeating that the hotel staff was very nice.

"Great place for a business trip"
Hsien Hui T, 10 Février 2018

Being near the SF Airport, this a great place for a business traveller that doesn't want to fight traffic in and out of SF city centre. The rooms are comfortable although I found the switch for the toilet, which is a timer, a bit strange. Features that are disappearing from higher end hotels such as a work desk are still there, which I really appreciated. If you don't wish to eat the hotel restaurant...there is a McDonald's across the road!

"Heavy traffic little sleep"
james2n, 31 Janvier 2018

The good news is that while this is an older building, it is in good shape with clean rooms. The on site restaurant with a basic menu is reasonably priced for an airport hotel and the wifi works well. The not so good news is that it is an airport hotel and doesn't sleep – and neither will you. Externally planes, trucks, emergency vehicles, trash collection at all hours of the night / early morning, internally plenty of traffic too with thin walls. The A/C doesn't operate in fan only to provide some background white noise. The shower head is at eye level for someone who is 5ft10. Breakfast is included but rather basic.

"Great place!"
Beatriz D, 29 Janvier 2018

I really like this hotel; I always book a night away from home once a month and always check this hotel first. This is super, super annoying that I have to write more, as I don't have more to say!!! Goodbye

"Great hotel close to SFO"
EmZeD68, 29 Janvier 2018

Great budget hotel near SFO. Regular free shuttle service to SFO and the BART. Staff offered a free upgrade so that I could get an early check-in. Rooms were clean and tidy with very comfortable beds. Staff was pleasant and helpful. Free breakfast was good and a great start to the day. If I needed to stay near SFO again in the future, I would happily stay here again. My only real complaint was that there was no in room safe which I find really annoying. All up, a great stay.

"A nice stay"
Diana M, 25 Janvier 2018

I liked the hotel, it was clean and comfortable- my only complaint was the door for some reason was very hard to open and close I felt like I had to use excessive force to open it. Other than that it was a convenient location not to far off from what we wanted to do in the city an bay area.

"Good value hotel overall"
Beverly H, 23 Janvier 2018

We stayed here for 4 days. The room is good. We liked it that the room has a fridge and microwave (upon request). The hotel also has laundry facility, gym and good breakfast in a nice restaurant. Watch out that parking is not included unless you have a park and fly package. When we book this hotel, we thought parking is free but I guess we got confused with the other best western nearby. The reception was not super friendly but he ended up waived our parking fee so we are happy. They also have coffee and apples in the lobby in the morning and evening. If you have an early flight, you can get the to go breakfast between 4-6pm.

"Probably not “plus”"
APMoscow, 13 Janvier 2018

We rushed to this hotel from BW de anza in Monterrey as they offered cheaper pricing but were supposed to be better as they were called “bw plus”. Well, didn't work out really. The room was pretty small, there were two double beds (not queen) and the bathroom was tiny. Wi-fi complimentary and they did have laundry. But breakfast was actually quite nice! Parking is 8 usd/night and airport is about 15 mins away via free shuttle that runs every 30 mins. All in all an ok place to stay, nothing special.

"Surprisingly comfy and clean"
R9782GQdonnaf, 12 Janvier 2018

Staying near an airport is always rolling the dice. I was glad that this hotel was clean and comfortable. They have a free shuttle every 1/2 hour to the airport where you can take BART into the city. Very easy to use and it beats getting stuck in commute traffic. I'd stay here again if I had to stay near SFO again.

"Great place near SFO"
SJClue, 10 Janvier 2018

Great place to rest after long flight in SFO or before a long flight. Polite shuttle driver. Remember last shuttle at 12:40 am. Good hot breakfast till 10am, better than 9am at other places. Be advised parking is not free.

"Best Best Western I stayed in"
8adamz, 05 Janvier 2018

The hotel had a beautiful hotel lobby and lounge area. Rooms were nice and ckean. Enjoyed breakfast. They had scrambled eggs and sausages among other cold choice. Kids really enjoyed pancakes offered with strawberries and whipped cream. Will stay there again if in San Francisco area

"Busy New Years"
Brad L, 02 Janvier 2018

Hotel was full for New Years. Parking was limited and difficult, despite a huge parking area. Hotel was clean, staff was friendly, and breakfast was good. No complaints, other than parking. Initially we were told parking was $8 per night, but clerk advised we would not be charged (seemed like a last minute cash grab)

"Comfortable Bed and Nice Breakfast"
jeremyy2018, 02 Janvier 2018

The breakfast in this hotel is the best I have had in hotels so far. The bed is also the most comfortable bed I have had in hotels so far. However, the wifi signals need to be strengthened, and parking spots are very limited especially when you come back to the hotel late at night.

"GREAT BUT RUDE STAFFS WITH ONE EXCEPTION"
Maria Elena F, 31 Décembre 2017

Great! Except Some rude Staffs but One did stand out! Imelda Alipio gave superb customer service experience, but generally the staffs need Customer Service Training! Hotel is Strategically located (near airport) and some attractions are accessible via Uber, Bus and Bart, however, Staffs need to adjust their behaviors. They treat guests as if they are indebted to them. :( And Breakfast Buffet Table and Service are VERY UNHYGIENIC!! They touched the bread using their BARE HANDS. They DO NOT REFILL IMMEDIATELY THE FOOD. Anyway, over all I would recommend this hotel BUT PLEASE DO SOMETHING ABOUT YOUR STAFFS BEHAVIOR. Hope all of them be like IMELDA.

"Waiting for flight to London."
Gary L, 30 Décembre 2017

This is an older hotel but it is fresh and modern inside and out. If I had a complaint, it would be the water pressure. But, considering the rest of the place, that is really nothing to complain about! Stay here if you're flying out of SFO. FROM THE MANAGEMENT ON DOWN, IT IS WORTH THE TRIP!

"like the Best Western- Grosvenor - SFO"
richard a, 30 Décembre 2017

great location. Excellent room. Comfortable mattress. Unfortunate second-hand smoke smell that eventually dissipated. Everything in working order. Complementary breakfast with varied offerings. Staff very accommodating. If you need to be near SFO or South San Francisco this hotel is a terrific choice. Great value for the room rate.

"I would stay here again!"
borisph, 28 Décembre 2017

Everything about this Best Western exceeded my expectations. I felt the rooms were properly furnished and my room felt new. The bathrooms were very clean and the bed was comfortable. The WIFI and TV worked well; Staff at the hotel was also very friendly and always willing to help with directions. Parking fee was very low compared to other hotels but it was waived during my visit. This location also includes a breakfast which was very good.

"A Good 'go-to' With Free Breakfast, free airport shuttle and good rates"
M S, 28 Décembre 2017

We stopped here after a late flight at the beginning of our vacation. This was wonderful for us because they had a punctual free shuttle, a great rate, we could have a good night's sleep, manager's happy hour and a free breakfast before heading out into the city. It was a very nice way to start and end our trip because the rate was just as good the night before we flew out with the same free shuttle, free breakfast and all. Very comfortable for us and we had no problems here.

"Love this SF property"
AuntieMame10, 28 Décembre 2017

traveling with the family is a challenge at times and this place is amazing. They are so accommodating and they go out of their way to ensure your full comfort. The morning meal is great and the bar lounge is very nice for a evening night cap. The price, value and location can not be beat. The rooms are clean and comfortable and the bedding is very nice. Thick honeycomb weave blankets that are so nice and warm. The only place we stay anytime we visit SF. The price for the value is amazing.

"Excellent"
paulsI1574HS, 22 Décembre 2017

All rooms (that I've been in, so far...) good suites excellent. Breakfast quite good. Hotel has a van service to San Francisco Airport, although only one van is serving (and shared with two other hotels in the immediate area...) so pick-up / drop-off is only every half hour or so...

"Attractive decor but noisy"
202renees, 22 Décembre 2017

The room was clean, attractive and comfortable. The noise came first from Hwy. 101 (we were on the odd # side of the building), then from the fan/heating unit. Hence the noise. All the staff was friendly, and the breakfast was comparable to what we've eaten at other Best Western Hotels.

"Great stay"
E2392LImariel, 18 Décembre 2017

Very nice and clean hotel near airport I was very surprised on how quite it was and how clean it was. I was very surprised on the nice modern look it had very elegant and welcoming, I would reccomened to anyone

"#1 go to place when in town"
Ramon M, 18 Décembre 2017

Fantastic staff. Very informed and quick to provide service. I like to be able to hop on shuttle to airport catch the BART to go to downtown and tour around on my off days with having to drive into downtown and fight traffic waste time. Well situated to do business in SFO area. Great restaurants nearby.

"Great Stay & Wonderful Service"
U3448QVgregs, 15 Décembre 2017

We have had many celebrations here at the Grosvenor Hotel. Everything was great! Thanks for making my grandfathers 100th birthday perfect! I know we will continue to have many more celebrations here. Your staff is Great!

"Great stay"
karlac230, 11 Décembre 2017

Overall great stay, room was clean beds were comfy. Staff was helpful and welcoming. Breakfast was decent plenty of selection. I would definitely stay there again. The value for the room is definitely worth it.

"Great Place to Stay"
lynnt380, 11 Décembre 2017

The hotel is close to the airport and a free shuttle is provided, which is nice. The staff is friendly, welcoming and caring. Great place to stay! The hotel has everything you need. Plus Sees Candy is next door. Highly recommended.

"Nicely redesigned"
CLAUDEMontreal, 10 Décembre 2017

You only stop at these airport hotels mostly when travelling.this is a nice one. Totally refresh , hall and bedrooms etc. You see the hotel set between 2 busy highways. Not to worry, you do not hear the trafic noise.The reception in our case was a little long,only one clerk...We complained. There is a restaurant with a classical carte.Checkout was fast. A good hotel

"Excellent overall service and price"
K8679FRwilliamj, 08 Décembre 2017

My wife and I needed to make a hotel reservation at the last meeting for a conference at the South San Francisco Conference Center (SSFCC) and were pleasantly surprised to find the Best Western just down the street available and at a very low price (using senior discount) but without sacrificing quality. The complimentary breakfast in the dining area was delicious and plentiful, with comfortable and spacious seating. Pleasant staff. Would highly recommend it.

"Very good except for one thing"
sjkunman, 07 Décembre 2017

Since I stayed here a few years ago almost everything has improved. The rooms and lobby have been redone and the staff is great. If you're staying one night near the airport this is a good choice. The only problem with the hotel is that they seem to have very restrictive controls on the showers so that there is a minimum flow of water. The showers work and the temperature is fine but a little more powerful shower would show that the hotel is working for its customers and not trying to save a few cents on the water bill.

"Will not stay there again"
cherylwD6511TZ, 30 Novembre 2017

No Microwaves.. Rooms were cleaned when "Do not Disturb signs were on the doors (an invasion of privacy) $8.00 a night parking fee... I'm a Diamond Select member.. No Recognition at check in.. never had this happen to me in over 40 stays of 3-5 days each at BW hotels all over the country

"My overnight stay at the Best Western"
Kris H, 21 Novembre 2017

I needed a place to stay as I was bumped from my airline. The Hotel Pickup did not come for over 45 min. However when I got to the hotel the service was very good. My first room did not have a working TV. It was changed immediately. I had a good breakfast and made it to the airport on time.

"Affordable next to SFO."
Thomas P, 21 Novembre 2017

Very comfortable hotel 10 minutes away from San Francisco airport. Very friendly staff, very clean, and an excellent full breakfast along with a very competitive price for this location. We did not hear any aircraft noise during our stay.

"Nothing special"
TotooIto, 20 Novembre 2017

Just an ok experience. We were here for a wedding reception. Nothing special here...just a regular best western hotel. The food, service, lobby, parking, bathrooms, banquet, et al, were all just ok...nothing special.

"Great Stay"
Evan Z, 20 Novembre 2017

We stayed two nights at hotel. Good service. Really good breakfast. Good location, right off freeway. Easy access to San Francisco. We went to the wharf and the SF Zoo. Perfect for staying outside of city while still enjoying the city atmosphere. Would stay here again.

"Dissatisfied Quests"
marksM486IV, 14 Novembre 2017

Very disappointed in the Best Western.... Room was dirty and not prep for new arrivals Worst than a Motel 6 The best western management team needs to spend some time a Hilton property and observe how they treat their quests and the quality of their rooms.

"Older style hotel"
frankibarra1969, 14 Novembre 2017

We had a trip planned for the SF Zoo on monday and decided to stay here on sunday because it was closest BW. Older style hotel, 60's or 70's, but we enjoyed our stay. Restaurant food was surprisingly good.

"Late Sunday Night Check-In"
artist-on-a-holiday, 13 Novembre 2017

Arriving on a Sunday night, I found there was a line to check-in. I got a bit anxious about how long it might take. Well, the young man at the desk took care of ALL of us very quickly! It was the fastest check-in I ever experienced at any hotel! There was even a "snack bag" waiting for those of us who had to leave before breakfast was served!

"Friendly, upscale hotel with many amenities"
dianamanch, 13 Novembre 2017

Beautiful hotel with its own restaurant and large, comfortable bar adjacent to its gorgeous lobby. The staff were very helpful. Our rooms were spacious and well appointed, and the bed and furniture comfortable. I liked having a good sized desktop with multiple device plugins and ergonomic armchair for working on my computer. Blackout curtains and insulation between rooms helped facilitate sleep. Free, complete American style breakfast with freshly cut fruit and many hot and cold choices, steamed rice for Asian guests, and real plates, glasses and utensils in their very accommodating restaurant. The bathroom was gleaming with marble surfaces, new fixtures and modern shower-tub.

"Never disappoints"
88darbys, 13 Novembre 2017

Always excellent! Service, location and rooms are super!!! I have never been disappointed in over 12 years of visiting this hotel! The breakfast is so great. Lots of options on their hot buffet with a few extras that make it really enjoyable. The desk agents are ALL incredible. They are proactive in their efforts to ensure all of our needs were met! Love this hotel!!!

"Value for money South San Francisco"
Akaalig, 08 Novembre 2017

This is a good value for money hotel. Clean and tidy. Food and especially breakfast could be a lot better. Comfortable bedroom. Friendly staff. Good location for airport and South San Francisco so a lot of people spending one night prior or post a flight. Some nearby fast food restaurants. If you have a car then plenty of nicer eating places within 10 - 15 minutes.

"Comfortable Bed"
Mary T, 08 Novembre 2017

Not only was the bed at this hotel comfortable, the room was very quiet in spite of being just off the highway, the service at the front desk and the bar and the breakfast room was excellent, and it was nice to have the additional amenities of a robe and umbrella for use. The breakfast was certainly adequate with all the typical choices of eggs, cereal, yogurt, sausage, breads, pastries, juices, and melon.

"GREAT hotel, near SFO w/parking and shuttle service!"
Ebertorello, 07 Novembre 2017

My husband an I had a VERY early flight out of SFO and did not want to brave the commute traffic we decided to stay close the airport. The Best Western had a very nice Lobby which was connected to a bar and restaurant. The staff at the front desk was very helpful and made sure we had all of the information we needed about the airport shuttle service (which is a plus) and the on-site parking program (which is one of the main reasons we picked this hotel). Our room was extremely clean and current with a very comfortable bed. In the morning, we went downstairs and there was help yourself coffee station and water station, as well as to-go bags with breakfast items. The price-point was also right -- most other hotels were $200-300 a night. This room was in the $150 range, including the parking for our vehicle while we were one vacation. My husband and will definitely be staying here in the future if we have to fly out of SFO.

"Clean, friendly, good price"
Margie2002, 05 Novembre 2017

The best boy complaint I have is there is no restaurant on site or within walking distance. Only McDonald's. They offered free breakfast till 10:00 but nothing in the evenings. Free shuttle to the airport was great.

"Shocking customer service"
F8913FGkatherineh, 05 Novembre 2017

Treatment by some employees was the worst service I've received in 20 + years. One aggressive employee and equally unpleasant assistant manager. They are both in the wrong business. I contemplated switching to another hotel on the strip and risking paying twice the vibe was so awful.

"the Best so far"
Amber B, 02 Novembre 2017

My Husband and I stay in the bay area during the week for work. in the last 4 months we have stayed in a best western property 176 times yes we are diamond select members from this adventure and let me tell you this hotel makes it all worth it. It is right next to airport but you would not know it I have not heard one plan the walls are thick the carpet is new the rooms are clean the staff is amazing and the laundry room is very well priced even. The breakfast is very good and a lot to choose from I don't normally write reviews but I feel this one deserves a 5star rating for sure great job

"Budget Friendly, nice breakfast, very close to airport"
nicolejI8043VT, 02 Novembre 2017

We were able to get a great deal last minute on this hotel. The breakfast buffet was really good and the staff was really helpful. It is also a few miles from SFO and took us about 5 minutes to get there. I would highly recommend this hotel.

"Long wait for shuttle bus"
alang684, 01 Novembre 2017

Good hotel for an airport stop over . Comfortable bed and reasonably sized room for us with two large suitcases, breakfast is also included so that was nice. The only disappointment was waiting over an hour at the stop in the sun to get on the hotel shuttle bus especially after a 12 hr flight, it was even more annoying as shuttle buses for other hotels were arriving every 20 minutes. Hopefully the hotel management can improve the service ?

"good stay"
kchud2017, 31 Octobre 2017

I stay here often and always enjoy it . Id recommend it for travel or business .Its location is ideal for visiting the city or south bay and has easy access to the freeways . It also has a restaurant and bar onsite which is convenient

"Feel like home"
AndreHamel, 31 Octobre 2017

My wife and I are traveling from Canada to San Francisco monthly for years. Never had to complain about rooms, excellent restaurant for dinner and always friendly staff. We like the Grosvenor very much and feel at home there.

"Wash Your Windows!"
Nancy H, 26 Octobre 2017

Drab and Dirty overall, poor location other than being near the Airport and convention I was attending. One one place to eat without having to get a cab. Windows in the guest rooms were so dirty you could barely see out of them. Staff was friendly enough but it did feel depressing overall.

"Decent Place To Stay for Overnight near SFO Airport"
Elby C, 25 Octobre 2017

The Grosvenor is a decent place to stay if your trip is interrupted or you need a convenient overnight before a flight. The airport shuttle runs twice an hour all but the wee hours of the morning (serves several hotels that are close by) - look for the BW Grosvenor name and logo on the side of the bus that circulates. It is about 10 minutes drive from the airport. This is located in an industrial area without a ton of charm, but there is a bar/restaurant in the hotel, a McDonalds across the street, and a Costco about 2 blocks away. The wifi was good. The staff was helpful. Breakfast bar had lots of selections. This is not your dream destination but for an unplanned overnight or two, it is certainly decent.

"OUR EXPERIENCE"
621edwardk, 24 Octobre 2017

Room was a bit small but comfortable. Breakfasts were great - hot food and lots of variety. Room had plumbing problems where toilet and tub backed up into each other. Had to use another room to shower on one night. Staff was helpful.

"Excellent Service and Room"
Lori B, 24 Octobre 2017

Even though this BW must have a ton of people in and out due to the nearby airport, the service and quality of the rooms was impressive. Comparing it to the last two BWs I have been in, this one far exceeds them. Don't hesitate to stay here. It is a clean, room serviced by friendly staff with a lounge and restaurant onsite. What more do you need?

"Positive Experience"
Cathe T, 22 Octobre 2017

Hotel is just minutes away from the airport. The first impression isn't great, the area isn't well lit, and the parking area is a little sketchy. Check in was easy. The room was clean and comfortable, the bed was amazing! I slept like a rock! The water pressure on the other hand, was awful. I don't know if this is a California thing or this hotel, but it was like showering under a garden hose. The TV had big delays while changing channels which is a little annoying. The restaurant was a little pricey for a quick dinner after a late flight, but there is a McDonald's across the street. $15 for a club sandwich in the lobby bar is a bit much. The free breakfast was great. Large variety of hot and cold items, coffee was good too. Check out was easy. Overall a good experience but I'd value the room rate for about 20 dollars less. I suppose that's just the area rate but a little over priced. I would recommend this hotel.

"Great hotel near airport, very comfortable and friendly staff"
joleneb982, 18 Octobre 2017

The hotel was very comfortable, good location, rooms very nice and the staff very friendly. The food in the restaurant was excellent. We had a meeting at the hotel, staff was very friendly and business room was very nice,

"Pleasant Surprise"
sandrafQ487UZ, 18 Octobre 2017

Seems to me prices in the Bay Area have risen @ a ridiculous rate in the past couple years. While not budget in my view, the Best Western Plus was comparable to the Marriotts and Hiltons, Doubletrees, etc.in the SF airport area where I have stayed before for about half the price. The have an excellent shuttle service to and from the airport which was essential to me.

"Good Location and Good Price"
Joshua D, 17 Octobre 2017

The hotel was close to the airport and is a good stop on the way into San Fran. The actual building itself is older and, but the staff were very kind and helpful and the breakfast was ,hands-down, the best hotel breakfast I have ever had.

"Girls weekend"
Kathy R, 16 Octobre 2017

We love the grovesnor... all the people are so accommodating that work there.... Steph the bartender on the weekends is the best ever. Friendly courteous and takes great care of you. Food is excellent.

"Great place to rest before flight"
Marvin W, 16 Octobre 2017

After a week in Yosemite, stayed here the night before our flight home. Close to the airport. Very quiet and relaxing room. Wish there were more restaurants within walking distance. The remainder of this review is only being written to satisfy trip advisor's silly requirement for 20 characters. If I had wished to write that much in the actual review, I would have but instead I need to bore you with this diatribe.

"Excellent property and customer service. Very welcoming"
patrickvY6108FF, 12 Octobre 2017

Very relaxing. Precious one of the front desk staff was very welcoming. Sean full of energy and knowledgeable. Great property and food. The location was perfect for us. The room was very clean. I had a problem in the room. Maintenance was there in ten minutes and fixed problem. Over all I will stay there again. When we come to visit future grandbabies. Son just got married. The purpose of the trip.

"Average budget hotel but beware $$"
cnordb01, 11 Octobre 2017

I had a one night stay and the price was sky high. The hotel is average at best with a subpar restaurant and bar. There is no food within walking distance worth mentioning. In the case of my room housekeeping had forgotten to take the previous guests recycling out and only did a cursory bathroom cleaning. If you pay less than $100 it's worth it.

"Close proximity to airport "
rahul p, 10 Octobre 2017

I stayed at the Best Western plus in airport road for 1 night. They day was very comfortable. The check in was very easy, available free parking , complimentary internet and breakfast. Room: rooms are big with a fridge,coffee maker, no microwave though, the bathroom was clean. Complimentary breakfast: they have a vast selection of breakfast items. The reason I gave 4 stars instead of 5 is because I thought the rooms were a bit rundown. I stayed at three different hotels on my trip and anyone is bound to make comparisions. There was a note in the room which stated that hotel was recently renovated - may be the housekeeping need to do a better deep cleaning. Other than that I had a pleasent stay and would recommend

"Great Hotel - Resturant"
villa3, 07 Octobre 2017

We were very happy with our service - brilliant having restaurant on site for Breakfast and Dinner Grey's Tours will pick you up for there tours - did the Hop on Hop off tour and also night tour - well worth it Public Bus service to downtown avail out front - 1/2hr trip

"Clean room, great staff & delicious breakfast"
Norma G, 05 Octobre 2017

From the time we checked in the staff was very helpful, the room was clean and had everything we needed like towels, soap and etc. Breakfast was a great with plenty of options for all of us. I was not happy with the bed as it was very hard and for the price they should just make all rooms come with queen beds, who has full size now??

"Best Western Plus Grosvenor"
V8533RLsusanb, 04 Octobre 2017

Our room was very small, about the size of a walk-in closet. Avoid Room 302. For the price, we expected more. Others in our group had much nicer rooms, so ours was the exception. Breakfast was very good.

"Best Hotel which I will always stay here."
John W, 03 Octobre 2017

I always stay at this hotel and when going back up to San Francisco I am bringing 6 friends with me and turning them onto this hotel, which I know they will love. The staff is GREAT and CARING which to me is #1 in my book for a hotel to have such staff. The hotel is easy to get to/from when you go to San Francisco or anywhere in San Mateo County.

"Better than I expected!"
karlaf363, 02 Octobre 2017

I booked this hotel because of the high ratings it had and it did not disappoint! The restaurant serves great food, they have a sports bar with a projector and Tv's to watch games as you drink and the room was very clean and smelled great.

"great place to stay over"
C3102VRandrewa, 01 Octobre 2017

This is our favorite place when we need to stay over a night in the city. It has a good balance of price and comfort. The breakfast area is nice and the staff is delightful. The convenient location near the airport is a bonus.

"Nice stay"
Jan G, 28 Septembre 2017

We had a nice stay here. Room was clean and king size bed was very comfortable. Quick check out and shuttle to airport. For breakfast had a lot of variety. Staff were polite and helpful especially Bianca who checked us in for the night. Would definitely stay there again.

"Comfortable Hotel"
Manderj, 27 Septembre 2017

We stay at this hotel on our return journey from Kauai. The main reason we stay here is that you can get a hot meal until midnight which is great when you arrive as so many other Hotels do not have such late serving times. Hotel is comfortable and has free wifi. Beds are very comfortable. Breakfast is also included which is an added bonus.

"Don't Order Room Service"
williamaK445VA, 26 Septembre 2017

Room service dinner promised in 25 minutes; arrived in 60 AND totally missing one order. We were told the second order would arrive in 20 minute; more like 40 and tepid. Airport-side rooms get a lot of street noise.

"Excellent local place to stay"
Carl H, 24 Septembre 2017

Stayed here for one night after arriving in San Francisco before travelling out to Yosemite. Rooms were big and comfortable. Staff were extremely helpful and was reasonably priced. Breakfast included was an extra bonus.

"Clean room, convenient location"
SweetLover, 23 Septembre 2017

First hotel we had booked when arriving in San Francisco in August 2017, stayed for 2 nights. Was very surprised and impressed to learn on arrival that most hotels provide a free shuttle bus to and from the hotels, this is an excellent and much appreciated service taking the hassle out of trying to find a taxi. Hotel was clean and tidy and a convenient location to get to and from the airport to use the BART (Bay Area Rapid Transport) service. Nice breakfast choices. Would recommend. Pool and gym available, although we didn't use either.

"Great Location to SFO"
Randell M, 21 Septembre 2017

I was offered an upgraded room when I arrived. Very nice. I had to return a rental car and catch the shuttle back to the hotel which worked very well. The 4AM shuttle to the airport was on time and also worked out very easy. I will stay at this location next time at SFO.

"Perfect Airport hotel "
jefdow, 19 Septembre 2017

Ideal hotel close to San Francisco airport. Clean and comfortable with a decent bar and restaurant. Breakfast is standard continental fare, but cooked bacon etc is available at a supplement. Free shuttle bus runs every half-hour. Recommended.

"Clean, comfortable and quiet"
Alison S, 16 Septembre 2017

Everything we wanted - with the bonus that it was very quiet. Clean and comfortable, no issues. Location is extremely convenient to the highway for getting to downtown SF and there was a good amount of easy parking. Would recommend if you're staying in the area.

"Friendly staff"
befan10, 14 Septembre 2017

Choose this hotel for price and close to airport. Nothing special. Clean. Safe. Being a first time visitor to SF, staff was very helpful with questions about the area. Gave us maps and info about tours and how to get around. If you aren't driving, very limited restaurants in walking distance of the hotel. Hotel has a restaurant and lounge, with decent food, plus a free breakfast included with room. Free airport shuttle. If you are looking for a hotel with all of the bells and whistles this would not be it. But if you just want a place to sleep, this would be okay.

"San Francisco best western"
Glendae O, 12 Septembre 2017

This hotel near the airport was a pleasant surprise. Everything one would want to be able to be comfortable waiting for flight. The room was comfortable, the breakfast was fine. The shuttle was wonderful and long term parking great.

"Best Western did it right"
jacklU3655WC, 12 Septembre 2017

Great place to stay near the San Francisco Airport. The price was right and everything exceeded our expectations. The free Breakfast was great and the free shuttle to the airport was on time and a nice bonus. The staff was friendly and provided excellent advise and service

"As it should be"
John M, 11 Septembre 2017

This hotel meet all of my expectations. Room was a nice site, clean and in good repair, and was nicely decorated. It is a few years since the last renovation, but is basically sound. Restaurant and bar are very nice with competitive prices. Shuttle service from the airport was free. I would stay here again.

"Hit the spot"
ayejay, 08 Septembre 2017

Just an overnight stay on arrival from an international flight before another flight. Didn't have to wait long for the shuttle and the hotel was quick and efficient to check me in, the room was pleasant and the bed comfy there was free wifi. Had a quick meal at the restaurant it was pretty basic but fine for what I needed and the staff did their best to be accommodating. The morning shuttle was on no time with no problems, I would use this hotel again in the future.

"best breakfast ever"
403kendrac, 07 Septembre 2017

Room was perfect for what we needed, bedding was slightly dirty, we let the hotel staff know and they comped the parking fee. breakfast was amazing, and overall for the price it was a good stay. It was close to ATT park as well.

"Great stay"
Andy C, 06 Septembre 2017

My brother, sister and I were on our way to Hawaii and had to stay one night in San Francisco on July 12. Thank goodness there was a room available. The level of service was seamless from checkin to checkout and the free breakfast was an added bonus. I'll definitely recommend this hotel to friends and colleagues.

"beware of small print !"
Highadventurer, 05 Septembre 2017

I have been a regular stayer in past few years for my layover . Unbeknown to me (last visit 6-8 mths ago) they have changed their branding BW Plus esp on the shuttle bus and i waited in vain for 1 hour or more waiting for the bus with logo i was used to. The bus stop at T3 could be chaotic depending on time of your arrival If hotel management is reading these feedback , do have more prominent logo and destination re BE Grosvenor signs on the bus as when a few buses swarmed in, it s helter skelter at the bus stand ! the buses for the Hilton n Hyatt n Holiday Inns were in greater frequency I have no complaints about the hotel or amenities per se. Closely located to the airport Better than Travel lodge next door for sure if you have to pay same prices

"Great hotel close to SFO!!"
susandA7638RK, 05 Septembre 2017

Great hotel, close to SFO, bar/lounge open till midnight every nite and serves food till midnight. Very comfortable rooms, great staff. we used the "park n fly" program and left my car at the hotel and took the shuttle to SFO and the shuttle was right on schedule. It does make 2 other hotel stops before hitting the airport, but still very timely. would totally stay here again!!

"Overall Stay"
amberlL6058MO, 04 Septembre 2017

Room was fine, a few minor problems but nothing too serious to complain about. Its a perfect stay for a night maybe two. Check in and check out was fast which was appreciated and the staff was friendly!

"Quality of visit"
Smith L, 31 Août 2017

everything went well and we're appreciative for the great service, we are sure to recommend this to our friends and neighbors, you should just accept this whether its 200 or less, or next time i wont do it.

"Nice hotel close to airport. Reasonable price for San Francisco."
Valsoray, 28 Août 2017

Cons: - extra charge for parking (should be complimentary for hotel guests in my opinion) Pros: + clean comfortable rooms + good breakfast + friendly staff + free wifi + very close to airport and rental cars + easy access from freeway

"I would recommend"
James H, 28 Août 2017

Location was great as I was meeting family at airport which was very convenient. I found the room clean, the full size bed very comfortable for me but not for my daughter & son-in-law who joined me and occupied second bed which was small for a couple. I had a very nice meal at the restaurant and breakfast bar was good with many choices. I would recommend this hotel.

"Great Value"
255enriquer, 26 Août 2017

Great staff and shuttle service; quick access to from freeway and close enough to city; clean rooms with hair dryer and ironing. I forgot to pack extra underwear, but Target is only one mile away. RECOMMENDED!!

"Good rest"
Kai Leng W, 24 Août 2017

The staffs are very helpful. Room is comfortable and clean but old looking time to renovate the room to a more modern look. Plus have coffee machine. what is missing some small packet of biscuits will be nice.

"Great Value!"
Pamela W, 23 Août 2017

Clean hotel and clean comfortable room. Conveniently located. Friendly staff. Convenient restaurant and bar. Easy long term parking. One of the least expensive park and sleep and fly in the area. I will use this hotel again.

"Perfect Night"
etm334, 23 Août 2017

Overall great place to stay after a long day of air travel. The bed was really comfortable, nice breakfast, friendly staff. They have all the details covered and I would definitely return at the same price!

"BEST PRICE AND VALUE"
GLADYS A, 22 Août 2017

Best Value for your Money. Only 30 Minutes from San Francisco and major attractions. Best Full Hot Breakfast, Clean and Comfortable rooms. I totally recommend this Hotel for anyone who is coming to visit San Francisco.

"orders of magnitude better than most Best Westerns"
marjoriec980, 21 Août 2017

The hotel is comfortable, has room service, a full diningroom with a great menu, on time shuttle service to SFO, and a good park and fly deal. The staff was very helpful, assisting me to get my luggage to the room. The maitre d' was very accommodating with special food requests, and the room service delivery was excellent.

"Small rooms but very close to SFO"
gdsbcmp8, 16 Août 2017

We selected this hotel to be near the airport and it is very close. But it is old, with small rooms, elevator cabs, and pool. We had two rooms with double beds for our party of seven and it was cramped. Double beds really don't accommodate two persons unless they're small children. I suggest spending $15 for a cot, which we did. The staff was pleasant and helpful. Hotels at the airport are very expensive and this hotel offered the best price for us. We even looked at hotels farther away but couldn't enough savings to justify the tradeoff in the greater distance.

"Not impressed "
Mal R, 15 Août 2017

I am staying one night for an early flight out of SFO. Cleanliness matters to me and I have already found three long black hairs in my bed/bathroom. I am on the 2nd floor with a walkable path outside my window and the window lock is broken. A nice maintenance man came to lock it which I appreciate, but he had to create an on-the-spot lock on top of the window because the actual lock is broken. Lastly, my bathroom faucet leaks when in use. These may not matter to all future guests, and I just wanted to share my experience. For $200 I expect more.

"Noisy"
Roger D, 15 Août 2017

The Best Western plus is conveniently located near the airport. But very noisy. The window gaps a bit and it is single glass. You can here the cars on the highway clearly but also the wind. The interior is old fashioned, but the price was okay for its location near the airport. It's still a lot better than trying to sleep on a plane though

"Very Comfortable & near the airport"
jpwmateyko, 15 Août 2017

This is the second Best Western Plus hotel we used in this trip to San Francisco, a place close to the airport, very confortable bed & with breakfast included! I would recommend this hotel for it's central location! Thank you Best Western

"VERY ATTENTIVE STAFF"
Janell G, 14 Août 2017

I booked this hotel after attending Outside Lands and the check in was speedy with friendly staff, the breakfast was great, the hotel was clean and tidy, I loved the Golden Elephant lounge although I didn't get to try it out the set up was beautiful and very inviting. I think the ONLY thing I would have to say about this hotel that might be nagative would be their elevator it needs to be replaced or serviced because it literally TAKES FOREVER. But the beyond friendly staff also attended to our needs by actually escorting us and allowing us to use their service elevator so we wouldn't have to wait. That was amazing!!! This hotel will definitely be getting another visit from me sometime in the future!

"Hotel is close to Airport"
johnong52, 10 Août 2017

The Hotel breakfast is ok and it has free shuttle going to airport. Internet is slow and the pillow is a bit too soft for me but overall we have a good stay in the hotel. Front desk staff are very friendly and courteous.

"Decent hotel"
brendalY1620WL, 08 Août 2017

Rooms were updated. Lobby was nice and staff was helpful. Nice bar area. Rooms are average size but bathroom was small. Everything was clean. Opened window for fresh air as the cooler made a lot of noise. Heard what sounded like 3 gun shots in the morning but nothing came of it so I'm not sure what that wa all about.

"It's at an Airport"
aleenarh, 07 Août 2017

It got pretty noisy after midnight, I think they changed the takeoff runway. However, it is a very busy hotel and I wasn't happy with the young man who checked me in. My room wasn't ready and he showed no compassion or understanding when I asked when it would be ready. All I wanted to know was "when" so I can figure out what to do with my family who had dropped me off. I never got an answer other than the housekeeping staff was on a break. For one night it might be okay, but I wouldn't stay there any longer.

"Updated Adequate hotel"
Michael B, 02 Août 2017

We stayed at this hotel purely to catch a very early flight out of San Fran International. This property has been recently renovated though we stayed on the a floor that was not fully updated. Shuttle out at 4am was right on time. Fitness room had new equipment. Very close to airport . If you get a decent rate this airport hotel will serve you perfectly well.

"Best place to stay near airport"
spearfort, 02 Août 2017

Of all lodging during our week in CA this was the best! Having a.c. was wonderful as were room darkening curtains for daytime naps. The bed and pillows were the best, we had plenty of towels, tv and all we needed worked well. Complimentary breakfast was the best with more offered than another placed we stayed. Front desk arranged a driver into the city for only $55 each way, much easier than taking rental car or AirTrain/BART. Lowes, Target, gas station and lunch at Houlihan's at another hotel were all nearby.

"Stay and Park"
719randyj, 31 Juillet 2017

It's great to stay and park before a flight. Takes away from the stress of getting to the airport on-time and you know your car is safe in their parking area. The staff is friendly. I would stay here again.

"ok"
915syeda, 30 Juillet 2017

I was on my business trip hotel seems OK not easy access from free way you can get puzzle some time breakfast quality can be improve hotel staff was not trendily overall hotel seems OK it is far from city and during rush hours it can take 1 hours to get to the city

"Beautiful hotel with good location"
185billyw, 29 Juillet 2017

Beautiful hotel, beautiful room, enjoyed stay. The restaurant had good chef. A bit expensive. Parking was challenging. Location of hotel was good and took only minutes to get to airport. Only minutes from Golden Gate Bridge. Overall I would definitely stay here again.

"Exelent"
Beggamj, 27 Juillet 2017

We stayed here for one nigth before we went home from our long trip. This hotel is clean, the room was very spacius. They have a high speed internet that is verygood. The restaurant is good and the staff is very friendly. And of course they have also a swimmingpool outside that is great to relax after a long day or just to sit in the sun and enjoy.

"SliderP"
Sliderp, 26 Juillet 2017

Great hotel they have remodeled it & the beds were amazing & the rooms are updated, but there in the process of doing more to the rooms. Breakfast was great & the restaurant was very good. The rooms, lobby, entrance, & parking lots etc... were very clean.

"Quiet place to rest, awesome staff"
t0dds2016, 26 Juillet 2017

The room was nice thought a second chair since there were two of us would have been better. The complementary breakfast was great. I nice quiet hotel that I would recommend. The only improvements for me would be a softer bead (Personal Preference) and the bathroom is a bit to small. Overall I was happy with my stay here.

"Great location, good price"
jennifercK3403CO, 26 Juillet 2017

If you're expecting fancy, this isn't it. They're obviously working on upgrades throughout the hotel. Breakfast was good, hot items provided, but expect to make your own oatmeal. The room was surprisingly quiet, we were on the six floor near the end of the hall and could not hear other doors, elevator, or ice machine. Elevators were extremely efficient, fitness room great for a quick workout. My only real complaint was that cleanliness could be better, esp in the bathroom. Fantastic location! I would stay here again.

"Best Hotel in its Class!"
Stan S, 24 Juillet 2017

We stayed at this hotel for two nights. We wanted to stay near the airport during our final days in California. We took the shuttle to airport and then took the BART downtown. This allowed me to have fun knowing that I did not have to deal with traffic or parking. The Best Western Grosvenor blows away other hotels on price and service! We had a party of eight so we had two rooms, the person checking us in made sure that she found us rooms next to each other despite them being near capacity. The hotel was clean, the staff friendly and helpful, and they had a great breakfast. The shuttle was on time and got us to/from the airport several times. This hotel has won our business for future trips to San Francisco

"Geat Customer Service"
rwtimmer, 20 Juillet 2017

Would probably give hotel 4 stars but increasing to 5 stars based on great customer service from Bianca at the front desk. I had screwed up and booked 2 rooms for the next night instead of the night I needed. The hotel was full or nearly full and Bianca was patient and pleasant and explained my options. Eventually she was able to find two rooms for us and also honored my original rate. She really worked hard for me and I really appreciate that! Hotel was comfortable and offered a great breakfast.

"Stress gone"
P2533UTjanetg, 18 Juillet 2017

Great experience. We were havinga horrible afternoon. had trouble booking online. We walked in asked for a room and your staff was so friendly and helpful I knew we were in the right place. Very restful night

"Excellent Stay"
U9607NXiand, 17 Juillet 2017

Me and my girlfriend came for a concert and the hotel was amazing! Clean, comfy and cozy. Would Highly recommend to anyone. Good location and great service. Breakfast was incredible too. Lot's of yummy options. 10/10

"Excellent facility"
lauravQ1902ZQ, 17 Juillet 2017

It was a great stay, nice room & nice comfortable beds, very close to airport, shuttle service available!!! Great breakfast!!!! Would definitely recommend to someone else. Would stay there again myself.

"Convenient and Comfortable"
KayakJim470, 13 Juillet 2017

Very convenient to airport and south san fran businesses. Comfortable accommodations and friendly staff. Breakfast selection is good, hot and cold items, not just carbs! Decent value for the area...undergoing some upgrades.

"Look for another hotel, run!"
I1701VMelizabethl, 12 Juillet 2017

Awful experience - breakfast was disgusting, internet did not work; cheap materials - used the wrong type of tile in bathroom almost killed myself 4 times and the floor was not wet. Not to the standards of other BW properties. Too expensive for what you get.

"Great staff value for your bucks"
keblec, 12 Juillet 2017

The hotel offers free breakfast and free shuttle. It was so nice, and the breakfast was not continental. it was real American breakfast. The staff were phenomenal, they were very polite. helpful and courteous. They gave good information on tours and how to get around the city.

"S.F. Best Western Grosvenor"
judyhI4929KJ, 10 Juillet 2017

An older hotel that has been updated and kept very stylish and clean. The staff is wonderful and helpful. Shuttle to airport is very convenient. Pricing is better than most of the hotels around them. Amenities are many, including free wireless -internet and free breakfast. Enjoy

"Excellent all around"
F2858GHfrankc, 10 Juillet 2017

This hotel was outstanding with the service and quality of the staff. The breakfast and room service was great. This hotel is a great place to stay and check in was a breeze. We will stay again in the future. Great place to stay.

"Awful room"
antonioaH8520TL, 06 Juillet 2017

The location was perfect for us and the price was great. The problems came when we got to our room. The room was dirty, prior guests opened soap stuff all over bathroom. The toilet didn't work and was clogged. The shower didn't drain. The floor was wet, the curtain had mold. The entire room smelled like wet dog.

"Updated BW"
Patrick P, 04 Juillet 2017

This is a good place if arriving late to SFO or to stay if leaving the next day from SFO. Not many restaurants to choose from in the area. Rooms are updated, hotel is old. Staff are friendly and accommodating! Breakfast could have been better: not running out of food.

"Trip to San Fran"
Orinbrun, 04 Juillet 2017

Room was very clean, staff very friendly, great location, excellent location for sight seeing, near the airport if you are flying, easy freeway access, great bar open late, breakfast was wonderful, could use more parking.

"Updated hotel with reliable shuttle and great breakfast"
Kamesh_E, 04 Juillet 2017

Lovely lobby with a sheet waterfall. Front desk is efficient and friendly. Sean gets top marks. Breakfast choices are great. Room was recently updated. Bathroom was very clean and modern. BW can however use better quality toiletries. Wifi was SUPER FAST! One of the elevators was under maintenance making it a bit of a chore to get to my room on the 8th floor. Overall this is a property I would come back to.

"Great Hotel !!"
ivonne h, 03 Juillet 2017

This hotel was great ! Staff are nice and friendly , especially Sean who went out of his way to help us book our tours and answer any questions (: rooms are clean and beds are super comfortable ! Also the breakfast was great and there was variety of options to choose from overall my stay was excellent (:

"Very clean and convenient"
laramony, 29 Juin 2017

I shopped around online before choosing this as our one-night stop before our flight out of SFO. I paid a bit more than some of the budget places, but less than some others. Really happy with my choice. I used their shuttle for the airport after dropping off our rental car, then we took it to the airport at 5:30am for our flight out. Flawless each time. The room was very clean, even with a little bag around the TV remote to demonstrate that it was cleaned. Our room was a bit aged but not terribly so. Very comfortable bed. Had a little mini fridge which was handy. I'd choose it again.

"Great service -- Sean, Bianca, Precious"
Lee A, 28 Juin 2017

I choose best western as my stay this time. I as expecting normal service. Due to some complication of my reservation, I have to bother the front desk a lot! Sean, Bianca and Precious are super patient and super professional, they thought about a lot of things I won't be able to think through. They took very good care of us. If everybody in Best Western are like them, I will always go with best western wherever I go.

"Stay after Giants game"
kpetiti21, 27 Juin 2017

This hotel happened to be the most inexpensive on the penisula, for the quality of hotel hwe enjoy. We are rewards members and like to book thru the hotel website. We appreciate that you actually beat the price of online services

"convenient and clean"
arthurr59, 27 Juin 2017

Really convenient to San Francisco airport and twenty minutes to downtown San Francisco. Very clean hotel and rooms. The staff is very helpful and knowledgeable about the area. Near all the freeways to the Bay Area so there are many options for getting around.

"The only hotel I stay at while in San Francisco"
John W, 26 Juin 2017

I have stayed at many hotels in San Francisco and this hotel is the one I will always stay at because the rooms are clean, the staff are great and also free parking VS paying $40+ a night at hotels in the city. This hotel is located only miles from Downtown and close to anywhere in the San Mateo County. Easy to get to and close to SFO.

"Comfortable"
712marciv, 20 Juin 2017

Everyone is always very nice and helpful. The beds are very comfortable. Wish I could have stayed there longer. Rooms are very clean. Taking the shuttle to and from the airport works perfectly. I definitely will stay here again.

"Nice Place to Stay"
528eunicef, 20 Juin 2017

Overall this hotel was nice to stay in. Was able to accommodate me with late check out. Food was good. Will stay next time Im travel to the Airport or San Francisco. Parking lot full however lucked out got a parking space without having to park illegally.

"Satisfactory Stay"
feliciam876, 19 Juin 2017

Great breakfast, adequate room, plus $8 parking fee. McDonald directly across the street is very convenient. Easy 101 freeway access and on site restaurant in case you get hungry in your room. There's a pool, but I didn't use it.

"comfort and service"
26sandrae, 19 Juin 2017

needed a change in the room ....too close to elevator...and was changed immediately....excellent restaurant food.....morning breakfast needed to be kept filled up....lots of people at breakfast and the food and plates were not filled quickly

"Very noisy"
Marc B, 19 Juin 2017

Besides the noise from the freeway that was quite impressive even on the 7th floor (no obvious soundproofing from the windows) and the noisy air conditionning,the "rest" of my evaluation would have been very good.But believe me the noise level made it difficult to have a reasonnable rest at night.

"One night stay between filghts"
Tomasz B, 13 Juin 2017

What we liked Great location near airport Free WiFi and parking lot Friendly and helpful staff Good breakfast Clean, quiet and comfortable room What we did not like During our stay one elevator was out of order and it took some time to catch one as we had a room on 8 floor

"Excellent experience."
benjamint933, 13 Juin 2017

I have been staying at the Best Western Grosvenor for over 20 years, whenever I fly out of SFO, and during that time there have been many improvements to both the rooms and the overall property, all of which has made my experience there that much better. I always recommend the Grosvenor to my friends when they travel.

"excellant"
bosshog1, 12 Juin 2017

arrived here to a warm welcome back from staff on front desk,we love staying here on our first and last nights on our twice yearly trips to the states,every member of staff make our visits truly memorable,would highly recommend,we will be back in september

"Huge room"
Tracy T, 10 Juin 2017

We booked the King room & it was huge with two king beds, large tv, Coffee maker & views of the airport & highway. The beds was so comfortable, it was difficult to get motivated ! Breakfast was included which was good, lots of choice to suit everyone. This hotel has a great bar with plenty of tables & large screen showing sports which gets busy at happy hour so grab a seat at the bar, the people are so friendly. We would stay here again as the prices aren't as high as uptown and you have complimentary shuttle to the airport where you can catch the Bart train which takes you too San Fransisco, a short walk to ( fisherman's Wharf ) & attractions. Pier 33 for the Alcatraz trip & pier 39 for restaurants & bars, We ate at Pier Market Restaurant & loved the giant seafood cocktail. A must is the sea-lions on the decks, They are amazing. Enjoy !

"Great Location"
navyfrank, 10 Juin 2017

Perfect place to stop if you have an early flight out or late flight in to San Francisco International (SFO). Normally prefer to avoid hotel restaurants but since we had dropped off our rental car, used the in house restaurant and were very happy with service and quality of food. Great shuttle service to airport.

"Disappointed"
gottogonow, 08 Juin 2017

We have been staying at the Inn At Oyster Pt. the last few years and was sad to see it close. We have never been disappointed with Best Western so decided to give this hotel a try, booked two stays. We arrived on May 27th before taking a cruise and paid to leave our car for 10 days. First of all they put us in a Handicapped room instead of a queen suite because we arrived at 11:30 and our room was not available. I used a cane so I wasn't upset, we just needed a room after a long drive. Problem was the shower in the handicapped room was broken and my husband had to come in and hold the handle while I shampooed my hair. Our second problem was there were 3 events at the hotel on the 27th and there was little or no parking. We had reservations at a local Italian restaurant and had to cancel because we felt if we left we would have no where to park our car when we returned. errrrr.... The positives were that the bed was very comfortable and the breakfast was fine. The property is tired and the having the second elevator inoperable was a real inconvenience with so many people in the hotel. We have 3 upcoming trips to the area but will be looking elsewhere for somewhere to stay.....

"Very good location, helpful staff, comfortable bed!"
galintheisland, 08 Juin 2017

This hotel is a must stay, the location is very good near the airport and minutes drive to attractions in San Francisco. Parking available and airport shuttle. Staff are very friendly. Breakfast are awesome! Kids love their cereals, waffle, and fruits, I would recommend for family traveling with kids! Clean room and comfortable bed, a traveler's need. Fridge and microwave in the room. I'm glad I stayed here!

"My togo hotel for sanfrancisco! constant traveler"
Adrianne W, 08 Juin 2017

Everything is perfect with this hotel. 2nd stay and we got upgraded to a suite for free. Cheapest parking package so perfect for cruisers. Amazing breakfast selection and comfortable beds. Kind staff. I stay here atleast twice a year. Perfect hotel for all of your needs. Free shuttle / pick up from SFO airport. Great budget hotel yet so fancy looking.

"Great location"
Hotchx4, 07 Juin 2017

The rooms are well accommodated and great location, however only one elevator was working during our stay. We were on the second floor so we were able to take the stairs but when arriving/leaving with our luggage it was a struggle.

"There Is Good News and....................."
foodieRenoNv, 05 Juin 2017

Staff is friendly Rooms are very clean, price is affordable Free breakfast very good!!! That said it is noisey!! Right at the airport of course there is plane noise all night and traffic noise and noise carries in from hallway! Voices, door slams etc I drove 250 mi to get there so I was tired! So it is not that I wasnot sleepy!! Also they have weddings and graduation parties going on! Until those are over by late night parking is very hard to find!!! I know lucky that they don't charge extra BUT Maybe there should be an area just for guests of the HOTEL? Yes !!it says "Hotel Parking Only" but 200 people at a wedding and graduation are at that moment Guests of the Hotel!!

"Speedy way to travel"
josephcY8702VU, 01 Juin 2017

Great rooms, close to airport, nice breakfast, and friendly staff. I have used Best Western several times in the past on trips out of SF. due to leaving car on premises while traveling which make it convenient.

"My Favorite in San Fran"
BesttechComputing, 28 Mai 2017

I stayed at this hotel again and it is awesome. I can see why they have so many awards. Great service, great prices, friendly employees. I didn't have any problems, but if I did I know they would resolve the issue immediately. I will return to this hotel on my next visit and it will probably be my only hotel to stay in from now on, in SF.

"Convenient to Airport"
Wayne M, 27 Mai 2017

Accomodation was basic but clean bedding and bathroom. Curtains did not cover the window which meant light came in through the night. Food ordered to the room was disappointing in terms of quality and value for price. The lady bringing the food up to our room was somewhat derogatory toward us when I asked how to pay for dinner cash or card stated "your rich Americans you can pay it any way" (Funny thing when we're from Australia!!). Some people should not be involved in customer service roles and pretty rude attitude! Front of house was nice though with friendly staff on arrival and checkout. Sean was particularly nice and helpful arranging a taxi and providing excellent tips on what to do in San Francisco, it is obvious why he is the employee of the quarter.

"Will Book Again"
870teresau, 25 Mai 2017

Friendly accommodating staff. Quiet and clean comfy room on the top floor. Great breakfast! I would have like my room a few degrees cooler and a little more water pressure in the shower. But it would not keep me from coming back. It's a great value.

"Best Western Plus Grosvenor Airport Hotel, South San Francisco, CALIFORNIA"
riela2017, 23 Mai 2017

Hoping that the next time I visit San Francisco, that I have a better experience. The price of my stay was average, I expected the price to be cheaper. The continental breakfast was great. Front Desk employees may need some form of training.

"Convenient Hotel near SFO"
Cliff K, 22 Mai 2017

Cheap hotels in the Bay area hard to come by these days. There are many in the 130-160 price range. This hotel falls within this range. This hotel is conveniently located near Costco (for gas if you are a member), the rent a car center, and freeway entrances. Across the street is a McDonald's and a half block away is an ihop. It looks like it was renovated recently and continues to renovate, witness one of the elevators out of service for just that reason. Although one elevator is out of service at this time, guests can also use the service elevator. The lobby is small but neat and clean. The staff is friendly. There is a fairly big restaurant off of the lobby, but I didn't have a chance to look at the menu. A free continental breakfast is offered in the morning. The room is newly renovated and is very clean. We had a 1 queen bed and the room was big! The bathroom again was clean, there was no mold in the shower area. There is a reasonable $8.00/nt charge to park a car. I could be challenging finding a parking stall at night. All in all it is a hotel I would stay at again based on it's location and conditions of the room!

"Wonderful staff but, noisy and needs renovation"
charlesplatt, 21 Mai 2017

Staff were extremely helpful, and tried hard to make my stay pleasant. But: A lot of airport noise here. The windows are single-pane thickness, not sealed double-pane which you normally find near airports. I had to use earplugs. The decor and furnishings look as if they haven't changed significantly since the 1970s. One of the elevators was being "upgraded" during my visit (was out of service) and the other looked as if it needed attention; numerous chips and scuffs in the old wood paneling inside. My room had a refrigerator, but an empty space where a microwave should have been. The coffee maker could only be switched off by unplugging it. The mattress was uneven and its pillow top had been flattened by long-term use. It should have been replaced. Breakfast was quite good: scrambled eggs, sausages, bagels, oatmeal, and rice to please the numerous Chinese visitors. Parking lot was crowded; no spaces at all on the Saturday night, when a wedding anniversary party was in progress. The management waived my $8 per night parking fee. Internet was free but was unusably slow on a couple of nights; seemed overloaded. Shuttle bus to the airport also stops at other hotels on the way, so, allow extra time for the journey.

"Extremely nice hotel"
476shereef, 21 Mai 2017

The breakfast was one of the best buffets I had ever had. The hotel is older, but remodeled with USB ports available. The beds were hard. Air conditioning worked great. Blackout curtains to stop morning light, but couldn't get them completely closed, so it let in a line of bright light in the morning.

"Stay in San Francisco"
O659RZdonnah, 18 Mai 2017

Friendly staff. Convenient location, easy to find. Lounge area very comfortable with friendly service. Front desk personnel was helpful and very friendly. Would stay here again. Fairly quiet. Wish I could have watched Giants baseball on my room TV.

"The Best EVER"
743dianek, 18 Mai 2017

We love this hotel .New renovations in process, just beautiful! Breakfast wonderful and delicious! Very close to the city, easy to drive anywhere from this location. Great staff. The best management. Manager is awesome! They do everything right.

"Confusing"
Claude P, 18 Mai 2017

The hotel was clean and comfortable. Not great but certainly not bad. The hotel restaurant The Brass Elephant" is very confusing. We read on line and were told by the hotel front desk that it was "upscale". Several websites described it as "fine dining". Not sure where the authors of these narratives have been dining but there is no way anyone could describe the Brass Elephant as "Fine Dining". Which is good! It would be entirely out of place. Also, the prices were not that of "fine dining". Don't get me wrong, it was ok. Pretty good in fact. $15 a plate, fairly mundane menu. We spent the previous night at The Top Of The Mark on Knob Hill. That is fine dining with a price to match. Actually the Brass Elephant is what you should expect for this hotel. Plenty of parking. Bed was acceptable but not terrific. Everything in the room worked.

"Excellent place to park and Fly"
gordsgal, 17 Mai 2017

Got in Late on a Monday night and had to leave super early the next day - shuttles start at 4AM - not only were they prompt, but because the breakfast buffet wasn't open yet, I was able to take advantage of their Grab N Go bag breakfast - granola bar, juice, Danish and apple - Hot coffee was also there, but I don't drink it. Friendly staff, super clean and comfy room - when I returned - I booked again when I got back because the thought of driving another 2 hours home was just too much!

"Highly Disappointed"
katherine5478, 17 Mai 2017

My husband and I frequently stay at Best Western properties and were very disappointed by our one night in this hotel. We usually book a king suite room, we expect a little more and are willing to pay for it. Although this room seemed to be recently renovated, the little details were lacking. Our first problem was with the WIFI, after spending 15 days aboard a cruise we were really looking forward to catching up with family and friends. The WIFI was not working in our room, when I called the front desk they were not helpful at all only suggesting that I reboot my phone and then call their technical support myself. When I called technical support they informed me the router beneath our room was not functioning correctly and they would notify the hotel, that I should expect to hear from the front desk. Not only did I not hear from the front desk all night, the WIFI never did work. My second complaint is significant, the most important thing to us while traveling is the comfort of the bed. For brand new beds these were the worst we have ever not slept in. They were very hard and the pillows were nothing but over puffy, coming off a cruise ship that says a lot because we both would rather have been back in that small bed. The last major problem we encountered was the window in the bedroom area of the suit, it would not close completely. These windows were already thin and we could hear a significant amount of traffic noise up on the 9th floor, but with a window in the sleeping area not completely closing it was worse. I would not stay here again, and I would not recommend it to others. The only positive part of our stay was there was a shuttle to the airport that was easy to catch in the morning.

"Ok - Room"
anncO1386HE, 04 Mai 2017

Rooms and internet were fine - the breakfast left something to be desired. The eggs were cold and the watermelon had no flavor. Coffee was dark - but ok - wish there was some oatmeal - my favorite breakfast

"Will keep returning!"
AG40884, 04 Mai 2017

Great friendly staff,clean room,quiet place even though its close to airport,love the shuttle.I have been here twice and will continue to return, good prices and I love how they have the grab bags for you to take : )

"Good location"
irenew785, 04 Mai 2017

Good location, close to airport and convenient for car or train to other sites in the greater San Francisco area or to the city. Overall quality of hotel and room are good. The hotel has a decent restaurant if you wish to eat in and get settled quickly.

"close to San Francisco"
_leeheathorn, 04 Mai 2017

Room is basic and view (9th floor) is good but hotel is old. Service could be better. Had to walk up 2 flights of stairs because there was no "no outlet" sign." Sign in lobby promoted benefits but it was an old promo, not in effect currently.

"Convenient upon late arrival at airport"
danielcL9816GG, 03 Mai 2017

Shuttle service took 30 minutes to wait. But the driver was friendly. No wifi for 2 hours after check in at 11pm. One of the bed sheets had a stain mark and some hairs on it. Morning breakfast was good and full of choices. Overall, not a bad experience for late night arrival at the airport. But certain things did not meet my expectation, as I pointed out above.

"Great stay!"
Peggy H, 26 Avril 2017

We thoroughly enjoyed our stay at this location. The staff was very friendly and helpful, the rooms clean and the beds very comfortable. It is close to the airport and the car rental return. The shuttle makes it easy to get to and from the airport. Breakfast is downstairs in the Brass Elephant Restaurant. It has a very nice selection of breakfast foods as well as good coffee. Only one elevator was working at the time, and it just meant you had a bit of a wait when so many people were checking in and checking out. They were getting the other elevator refurbished and ready for use. We would definitely stay here again.

"Used to be better"
668anettec, 25 Avril 2017

I have stayed here many times for pleasure or business. I feel the service has gone down hill. I had issues registering the room over the phone and when I get there it's not what I ordered. Nice and comfortable beds and I like their breakfast buffet.

"would definitely return to this location"
Angela C, 25 Avril 2017

Great staff...clean comfy rooms...great breakfast selection with a LA care items for those that like omlettes.. Easy of/on access to freeway. Extremely close to SFO All staff was VERY courteous and helpful.

"Disappointing"
Phil B, 25 Avril 2017

We stayed at this property on Sunday, April 23rd so as to be near the airport, and the early morning (free) shuttle worked out well. However, we found this to be a rather noisy BW, even though it's a Plus. The HVAC was noisy and did a poor job keeping our room to temp, and we heard the fridge cycling on and off thruout the night. Hope the property improvements and rebranding will iron out these issues, as the proximity to airport is very good.

"Great hotel"
ejfisch, 24 Avril 2017

We traveled to San Francisco for a show downtown but wanted to avoid actually staying IN downtown and having to maneuver around. There are a number of good hotels near the airport and my family has always liked Best Western. While a little more expensive than what we had wanted to pay, it ended up being worth the price because we could park our car securely, have a free breakfast, and and maintain a desired distance from the city. It's obviously an older hotel, but it's been heavily renovated and our room had new carpet and decor. The bathroom looked a little aged but was still clean and well-lit. The only real obvious sign of age was the elevator, and it just felt rustic. The hotel also offers shuttle service to the airport for BART access every half hour. We ended up not using this because it turned out BART would cost a lot more than we'd planned, but I was glad the service was offered because it meant we wouldn't have to drive anywhere and deal with finding a parking spot and leaving the car. We used Lyft to get back and forth to downtown and it ended up being a smooth trip because, despite the distance, the hotel is located in a way that it's just a straight shot up the highway. They offer a complimentary hot breakfast and also have an on-site restaurant. Being so close to the airport, there IS quite a bit of noise from planes taking off, but we live near a railroad crossing at home so we're used to the sounds of large vehicles and it wasn't really noticeable. Rooms facing away from the airport might be quieter. The fire alarm also went off briefly while we were there in the morning, but it was only for a few seconds and nobody called for an evacuation. The only real issue was that the firefighters shut down the elevator which meant we had to take the stairs back and forth from the 8th floor, but I wouldn't say that really sullied our experience. If we're ever in the city again, I'd certainly stay here.

"Good hotel near airport"
935keniaa, 17 Avril 2017

good customer service and place to stay near the airport if you have an early flight. about 20-30 minute drive to downtown which wasn't too bad. Location was quiet and breakfast was really good. Enjoyed my stay

"Great value hotel!"
Laulah S, 16 Avril 2017

Easy parking, easy check-in/out, friendly staff, clean spacious room. To Go breakfast available for guests that can't make hotel buffet breakfast. Costco gas station down the street. One of my fav places to stay when away from home!

"The BEST Western is the Grosvenor!"
BARRY B, 16 Avril 2017

The Grosvenor never disappoints-- always friendly and clean, spacious rooms and good breakfast ---also very close to the airport. Great in room internet and super towels. I dhould stay here more often, it is convenient and clean.

"Great Park and Fly Hotel"
TGusa, 15 Avril 2017

We use BW Grosvenor when we travel over seas, and found it to very convenient. Park for 10 days, 10 dollars a day after which is good in SFO area. Breakfast good, or bag snack to go if early departure. Shuttle to and from hotel. You may have to wait a bit, some times .Easy check in and out. Always GOOD

"Hotel"
Louis H, 15 Avril 2017

the server in the restaurant for dinner was so unassuming. Just hurry, hurry you in/out as quickly as possible. Absolutely zero -0- personality. Kids running everywhere, breakfast was a nightmare, with kids running everywhere.

"Reliable Jumping off Point"
charlesfromDC, 13 Avril 2017

I stay here every time I have an early flight out of SFO. It is a reliable, clean, convenient, service-oriented hotel that never lets me, my business colleagues or family down. They have a reliable shuttle to the airport that starts at 4 AM; breakfast starts of 6ish, but early shuttle guests get a free carry on breakfast bag. The place is also very quiet, and there is a passable full-service restaurant and nice bar in the lobby. Also great internet access and convenient parking (paid).

"Got the job done."
preevine, 12 Avril 2017

Stayed here for one night since we had an early morning flight out of SFO. Hotel is dated. No restaurants or shopping close by. Ate at the hotel restaurant - dinner was ok. The staff were really pleasant and friendly. For a few hours this is a good enough hotel, close to the airport.

"No Stress"
davidfW9149TK, 09 Avril 2017

No worries if you want to get to the airport on time. Shuttle is free and on time to take you to the airport and later pick you up on your return flight. Leaving your vehicle at the hotel for an extended period is great. So, if you don't want the stress of driving to the airport and hoping you are there on time than spending the night at the hotel and leaving your vehicle is a plus. I like to pick a nice place in town for dinner while I'm there that one night.

"Worth the Money"
ginap245, 09 Avril 2017

The staff were friendly and helpful. The location is easy to get to: close to the freeway and to the Airport. The breakfast options are amazing! They had a different meat each day (corn beef hash, sausages, sausage patties, etc.). They also had rice, pastries, waffle station and fresh fruits. We also ate in the restaurant and my spouse is still raving about the steak. The rooms were clean and roomy.

"Excellent value"
peterA3108BO, 07 Avril 2017

Great staff, excellent rooms, great breakfast, being excellent value for your money. Location is also good, very close to airport but without noise from planes. Easy access to/from highways. Will definitely stay there everytime I return to SFO.

"A Mixed Bag"
RonTant, 06 Avril 2017

We stayed one night. Remodeling underway, looks good. Staff were excellent. A lot of ambient noise. Thermostat difficult to figure out. Very small bathroom. My wife did not like the mattress. Shuttle only every half hour.

"Great Hotel"
Dallas D. F, 28 Novembre 2016

This is one good hotel. Close to airport and very clean and great breakfast. The shuttle to airport & bart which enabled us to get into San Fran easily made the trip. I'd rather stay at the Best Western Grosvenor than a hotel in the city anyday.

"Convenient airport sleeping"
Robert K, 27 Novembre 2016

The hotel is a very basic overnight stop, but with superb access to the SFO rental car return location. There also is an airport shuttle that makes an early trip to the airport for a morning flight quite convenient. Have stayed there many times, and most recent stop-over showed that they have upgraded the place and keep it in clean and decent shape.

"Close to SFO"
David S, 26 Novembre 2016

Hotel has been redone and rooms are much improved. This is a convienient stay for an early morning flight from SFO. Full breakfast buffet, rooms are full of plugs for electronics, comfy bed, and shuttle to airport every 30 mins.

"Vacation"
538marthal, 26 Novembre 2016

This hotel provided excellent hotel restaurant, had a washer and dryer for us to use, and free hotel shuttle to and from the airport. We stayed at the Best Western Tuscan for four days and decided to stay closer to the airport since we had a very early flight. It gave us the opportunity to rest before going home.

"OLDER HOTEL WITH A FACELIFT"
micyer, 25 Novembre 2016

On occasion I take early morning flights, which causes me to stay at hotels near the SFO airport. This one is about a Mile away. I have stayed at the holiday inn, la Quinta and here. This is by far the best choice. Friendly check in staff, John and Peter, in my case. Clean spacious and updated rooms, at a very reasonable price. That's what the Hotel business is all about.

"Good"
martindB6695PM, 24 Novembre 2016

Great hotel to stay. The tub didn't drain well in room 624. That was the only down side to out stay. Other than that everything was great. Me and my lovely wife enjoyed the breakfast and how nice the dining room was. Thank you!

"Nice hotel and good location "
Ann S, 21 Novembre 2016

The hotel is very nice and clean. Our room was cleaned daily during our 4 nights stay. The breakfast was decent and they do offer steamed rice too! The location is very good as well to go to SF downtown. We would stay here again when come back to SF.

"Convenient and comfortable"
Pushkatrina, 18 Novembre 2016

Handy for an overnight near the airport, reasonably priced. Spacious room. Comfortable bed (Best Western beds always seem to be very comfortable.) Good Wifi. Above average breakfast -- lots of selection. Welcoming, friendly, helpful staff. Free shuttle to/from airport, makes it easy when you fly in and just want to get to the hotel and relax.

"Great hotel for a night before a flight"
CaFam1994, 16 Novembre 2016

This hotel is very convenient for SFO and has a park and fly package at a reasonable price. The breakfast in the morning is a good way to start before a flight. The room was comfortable and clean. We'd stay here again.

"Great Meeting"
MHochstatter, 16 Novembre 2016

Thank you to the service team for making our meeting so comfortable. The hotel is easy to find and convenient for people who had to fly into the city. The property is also self contained with all the amenities we needed. There was no reason to leave the building and we could focus on why we were there.

"Keeping looking..."
Bob_Grave, 14 Novembre 2016

This hotel smells like a sewer in the lobby and in the room(s). No response was given from the staff as to the cause if the foul stench. We were also put in a room with a whopping 10" of space between the bed and the wall. Bad for all but proximity to the airport car returns.

"Average hotel close to SFO airport"
al3g, 07 Novembre 2016

Visited this hotel during a family trip to San Fran with my 2 children. Hotel is good enough to sleep and have free breakfast before spending all day outside. Not a bad drive from main attractions vs. downtown hotels that are very expensive.

"Better than average Best Western - Renovated but still a bit worn"
PamelaattheRiver, 03 Novembre 2016

This hotel is a bit worn on wood floors and elevators but the other decor is tasteful and in pretty good condition. I particularly liked the stained glass in the lobby and restaurant - but I'm a glass junky :-). The rooms are large and clean with nice touches - mini fridge, comfortable reading chair, lots of space to set suitcases, and desk and chair. The WiFi is easy to access and decently fast (not counting large downloads). You get a bit of noise from outside but not too bad. No bottled water in the room but available if you ask for it at the desk. The staff was very nice and helpful. A real bargain in SF. I will definitely stay there again if I need an airport hotel at SFO.

"Best Hotel in San Francisco Area"
John W, 01 Novembre 2016

This hotel to me is the best hotel. Close to San Francisco, the staff are great and the rooms are clean. Parking are great prices Vs what you would pay if you were in San Francisco. I recommend this hotel to friends all the time.

"Convenient for Airport, could do with an update!"
BangkokBunny, 31 Octobre 2016

Stayed here for one night when arriving late into SF. It's fine as airport hotels go, shuttle takes you direct to the Hotel (takes around 10 minutes) although beware we had to wait for a long time for the shuttle (we may have just missed one but took 20-30 mins for one to arrive). Rooms are big with two double beds in each. Feels quite dated and breakfast was all very much self serve, no healthy options (all sugar laden).

"Dated and Depressing!"
Nancy H, 31 Octobre 2016

I travel a lot for work and this has to be the very worst hotel I've stayed in, ever!! They charged to park in the parking lot, really!!?? The decor was so dated I felt I stepped back to the 80's and not in a hip retro way. it was so depressing and drab I couldn't wait to leave!

"Good to Stay Near Airport"
Best-Mema, 29 Octobre 2016

This was our last place to stay on our way back from a family event in both San Franscisco and Gilroy . We checked in after a day of sight seeing and had an early flight for the east. Everything was on schedule and found the staff was busy but helpful. The restaurant food was ok , would not order anything Italian there. My husband did and was up most of the night with stomach discomfort. The rooms were spacious and clean . The bed was very comfortable .The shuttle for an early flight on time! Would recommend end for those who are flying output of. This great city.

"Very close to SFO"
Beej80237, 26 Octobre 2016

If you want to stay near the airport to easily catch an early flight this is a great jumping off point. it is clean and comfortable. there is a cute bar on site. The bed was comfortable. The room was quiet and had everything we needed.

"great choice for overnight before a flight"
betsylynnm, 26 Octobre 2016

nice, large hotel; close to airport, convenient for rental car return or hotel shuttle to airport: very good breakfast with lots of variety and choices; variety of small multicultural restaurants close by but most best reached by car

"Excellent, overnighter"
PHEL56, 25 Octobre 2016

Stayed one night after LHR to SFO flight. Near the airport and easy to find. Check in excellent, friendly staff. Room was clean, amenities as expected with a BW Plus Hotel. Nice and quiet for a good nights' sleep. Parking easy and free. Bar OK, but wasn't easy getting served.

"Nice Hotel"
Alfred D, 24 Octobre 2016

Great Location!!. Close to airport. Price for a one night sleep over was reasonable and that also included 10 days free parking with shuttle service to and from airport. Worked very well with my schedule. I would gladly recommend this hotel to family and friends.

"Best place near the San Francisco Airport"
Towerengr, 20 Octobre 2016

Room space is expansive and clean. Transportation to the airport every 30 minutes starting at 4 AM and a grab bag lunch to go was a nice surprise also. An apple, carton of OJ, sweet roll and a power bar, no cost! Pleasant staff and check in took 2 minutes or less. Breakfast is scrumptious and balanced. Dining in the evening has a small, but good menu at a good value. Did I mention free newspapers for the early risers and free ice water and coffee plus their earn a free night program? I've stayed here many times over the years and it only gets better as time passes. My congratulations to the management and I highly recommend,

"Excellent Choice"
F531FYpatriciac, 18 Octobre 2016

Great location - only minutes from the airport. Convenient location for public transportation and downtown San Francisco. Hotel staff was very helpful with directions to assist new visitor to the area. I had a room with two queen beds which was very clean and comfortable.

"Great for a 1 night stay before an early flight"
sandylindsay, 15 Octobre 2016

We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a very efficient service! Our room was ample large enough for 2 one night stays because we didn't need lots of storage space or hangers. It did have coffee and tea and an iron and board, but no in-room safe.. There is free Wi-Fi in the hotel. On our first visit only one elevator was working, apparently the other had been broken for some time. This caused problems with accessing other floors and queues at busy times. On our second visit, the problem had been fixed which made checking in and out much easier. The complementary buffet breakfast was OK with a reasonable selection of breakfast items available, but the dining area got crowded at busy times. On our first visit we ate in the bar as we arrived late. Stephanie who served us was very helpful with menu choices. On our second visit we ate in the bar again since it was easier to organise. Stephanie who again served us was very good - she remembered us from 5 days previously. We had the salmon and the jambalaya pasta, both of which were very tasty but not too filling. The hotel offers happy hour in the bar from 4 - 6pm which is good value: beer $4, wine $5, well drinks $6 with complementary nibbles.

"Some good, some not so good"
travelguyPa, 14 Octobre 2016

This is a property that has a lot going for it, but falls short in some important areas. The location is very good- less than 10 minutes from the airport even in rush hour. The hotel shuttle is efficient and timely. The desk staff is friendly and accommodating. Breakfast is included in the relatively reasonable room price, and the food is a little better than the typical hotel freebie in terms of taste and quality. The rooms are spacious and nicely appointed with pretty much everything you need. Now the not-so-good part. The road noise is quite annoying, in part because the in-wall HVAC units are essentially open conduits to sound. Those HVAC units themselves are excessively loud (at least mine was). I had to turn it off for the night to get any sleep. Walls are fairly thin between the rooms. My neighbor left his TV on all night and I could hear it clearly. Bottom line- this is an OK stop to spend a brief night prior to catching an early morning plane.

"Great airport hotel"
Caroline W, 14 Octobre 2016

Great airport hotel with shuttle bus every 30 mins. Friendly staff and we were given a fruit basket as a welcome for our honeymoon! It made all the difference for our first night in America :) We used the little fitness suite and enjoyed the massive breakfast! The on-site restaurant had tasty food & friendly staff. A little expensive, though ($60 for two drinks & two main courses).

"Great Airport Hotel"
Leanne T, 13 Octobre 2016

Have stayed here twice now for early AM flights. The rooms are very spacious and have all the amenities you need. The restaurant and bar have a good selection of food and drinks. The free breakfast in the morning is the best I've ever had at a BW hotel. The shuttle to airport is very fast.

"Excellent choice"
225darylv, 13 Octobre 2016

Very nice hotel for the price and very clean and safe. I checked other hotel for our company event but selected BW because of location, cleanliness and pricing. They have a terrific staff ready to help you. I felt safe arriving at night at this hotel due to its location. I will recommend this hotel to others.

"Fast, efficient, no-nonsense hotel"
eventidephoenix, 12 Octobre 2016

Except it was a little costly, the hotel was nothing short of an efficient, clean, comfortable hotel. If you need to catch an early flight, this is a great place to stay. Airport shuttle comes regularly (free but tips expected), front desk service is fast, room is large enough and comfortable.

"another great stay"
bosshog1, 11 Octobre 2016

I said in my june review we would be back in October,well we have just enjoyed another great stay here,thanks to everyone for making our two nights so comfortable and enjoyable,we will be back next year

"Decent place for short stay but a bit far from Downtown"
gvsuresh, 07 Octobre 2016

The hotel is near the airport but about an hour's drive to downtown. The breakfast was the standard continental fare and decent enough. The two elevators were a bit small small and busy at times stopping at too many floors. Other than that a decent value for the money.

"wonderful stay at a nice clean hotel"
69cjk, 06 Octobre 2016

My partner and I rode on a motorcycle and it was cool and rainy. We were allowed early check in. We got an upgraded room by being in their rewards program The hotel was all newly remodeled, very clean, nice breakfast

"Clean, comfortable, convenient, and friendly"
Peggy M, 06 Octobre 2016

So much more than I expected. We just wanted somewhere to stay after our flight into SFO. The breakfast was great and the room comfy. Convenient location too. Our waiter at dinner was a real comedian and very helpful. The beds were very comfortable and fresh.

"Overnight stop"
J60bud, 06 Octobre 2016

We stayed at the Best Western for one night after arriving at San Francisco airport and prior to flying to Seattle the next morning. The Hotel is very near to the airport and a shuttle bus is available for convenience. We were greeted warmly at reception and check in was very efficient. Our room was large and well appointed with a very comfy bed - important after a long flight. We had a drink at the bar before retiring and again all the staff were very welcoming. After a great nights sleep we took advantage of the breakfast on offer as part of our booking which was perfectly adequate and plentiful, and used the hotel shuttle to travel back to the airport. A great option for an overnight stop.

"Have stayed in better hotels"
JulesMilll, 04 Octobre 2016

For location to the airport you cannot fault this hotel, and there was a note left in the room explaining the improvements that they had made. But the hotel needs a it of a face lift. For a hotel with 9 floors and one out of the two elevators working it was an age waiting for it to arrive. Breakfast was good, and there was plenty of choice. The room we had (3rd floor) was on the front and the traffic noise from the road was quite loud. Bed was very comfortable, but on our last day there were no glasses left in our room by housekeeping. For the price paid it was an expensive hotel for the level of room paid for. San Francisco is expensive for hotels. but would not be staying here again if I visit SF again. I have stayed in a number of Best Western hotels all over the world and have to say this is probably one of the worst I have been to.

"Excellent BW Service"
harvardgoy, 03 Octobre 2016

After an 18 hour transit from Europe, we JUST missed our connection at SFO to our home (Boise). We had stayed at the Grosvenor in January 2016 on our way out of the Bay Area (and I am a BW Rewards member), so I called to see if we could get a room for the night. Mary at the front desk got my BW member # since I didn't have it, and upgraded our room. Our waiter in the restaurant also provided great service. So thanks to the Grosvenor staff for making a not-good travel experience into something a lot better.

"A great hotel right near the San Fran airport!"
Terry H, 02 Octobre 2016

The location of this airport can't be beat for air travelers. You can see the airport from them hotel window! They have complimentary airport transfers every 1/2 hour which worked perfect for us. The place is clean and well kept up. The have a restaurant they serve lunch and dinner in and it also has a bar. This is the same place they serve their complimentary breakfast, which was very good! We stayed here 2 nights and would stay here again if in the area.

"Very Comfortable Hotel"
Manderj, 02 Octobre 2016

We stayed in this hotel for one night between flights. The room was very comfortable and had all the amenities you expect from a good quality hotel. A real plus for this hotel was that you could get a meal in the bar late at night. We arrived at the hotel at 9.30 and ordered our dinner at 10.00 pm. We have found in other hotels in the vicinity of the airport do not normally have the option of eating so late. The meal was excellent and the server was very friendly and helpful. The meal arrived very quickly which was just what we needed after a long flight. Breakfast was also included in the cost of the stay which was a bonus. Breakfast was good with good choices. Wifi was free. I definitely recommend this hotel and will stay here again.

"Five stars for being airport accessible, quiet and clean, with efficient staff. Outdoor Parking. E"
Rosslyn H, 30 Septembre 2016

Stay here if you have a red-eye or early flight. It is a few miles from the airport and reception can handle early departures and late arrivals. I will stay again when I have an early flight. Rooms are clean and quiet. But book early - I was in town during a major tech conference and was lucky to have a room.

"Front desk very efficient, morning shuttle to SFO very efficient also."
majtms, 29 Septembre 2016

Front desk very efficient, morning shuttle to SFO very efficient also. We will definitely use this hotel again when we need to fly out of SFO and park our car. Coffee was available at 5:00 am when we had to leave, which was very nice.

"Reliable Comfort"
davidmichaelp2016, 29 Septembre 2016

I chose this hotel because of the proximity to SFO and the fact that there was a shuttle service provided . This was not my first time to stay at a Best Western , I have always been able to rely on the comfortable bed and the great pillows offered . Everything else is just window dressing as far as I am concerned .

"decent hotel"
dpkapad, 29 Septembre 2016

hotel was nice clean near to airport. room was spacious bathrooms clean . dinning area big spacious. breakfast was good though could have more variety. only thing the staff can be more polite and courteous especially during the breakfast time. they were not very helpful . looked like they were in a hurry and rush. well if you have patience and not too bothered about the staff then you can enjoy your stay and enjoy the breakfast.

"Great place to stay when travelling"
jas4short, 29 Septembre 2016

Hotel offers overnite parking while you are away flying out of town, recent renovations have vastly improved the facility. Best breakfast in any BW+ in the area. Airport shuttle available 20 hrs a day.

"Pleasant stay"
Kachinalane, 28 Septembre 2016

Spent two nights in San Francisco prior to our cruise. Facility was everything we needed. Front desk staff assisted us with getting a limo into the city. Restaurant food was delicious and service was great.

"cannot fault"
tyred1948, 28 Septembre 2016

excellent location , very friendly staff, and a free shuttle to the airport, cannot complain about anything at this hotel would stay again and highly recommend it, the price excellent for the city it is in

"A Bargain for SF Travel"
U028477, 27 Septembre 2016

We were planning a trip to visit friends and family in the SF area, but waited too long to book a hotel and discovered that our usual places were all full. After an extensive online search, we decided to try the Best Western on Bayshore. For anyone not familiar with San Francisco, Bayshore Blvd. is the surface street adjacent to the SF airport that is populated mostly by hotels and office buildings. Perhaps as a result, our hotel appeared to be largely occupied by international travelers who were in transit somewhere. We felt fortunate to have a room on the 7th floor as only one of the elevators seemed to be working (we passed lots of people on lower floors who were unable to get on our full elevator). Our room was very clean and quiet, except for the airport shuttle bus that insisted on honking its horn on one early morning. The hotel offers a full complimentary breakfast, complete with eggs, sausage, potatoes, waffles, cereal, fresh fruit, donuts, bagels and toast - far more than the usual Best Western fare. The hotel also had an adequate dining room with a full menu. This would be unusual in some hotels as there are typically a myriad of local restaurants to choose from nearby. However, in this location, virtually all of the restaurants are located within the hotels, presumably as travelers in transit do not have cars with which to reach a more distant location. We arrived with a car and one evening spent a considerable amount of time looking for store where we could buy a bottle of wine, only to discover that Bayshore Blvd. offered few retail options of any kind. The hotel staff were very friendly and helpful no aside from the broken elevator, my only other complaint would be that we were charge a daily parking fee for a hotel with a large surface self-parking lot next to the hotel. I would stay at this hotel again, but anyone looking to stay here for the first needs to understand that Bayshore Blvd. is not a resort destination, but a convenient and clean base from which to visit the SF area.

"Good overall experience"
Tom F, 25 Septembre 2016

Great stay. Price per night escalated because of large EXPO in town. Would recommend this property for a business or casual stay. Keep up the cleanliness, and offer new things to customers. Update when you can to stay up with other properties in area.

"Very good hotel"
davem6062016, 24 Septembre 2016

Room was as expected, furnished well and clean, could have done with a couple more coffee sachets though. The swimming pool does go into shade at midday and so can be cool. Meal at restaurant was excellent, bar staff and reception staff are attentive.

"Great hotel at the end of a long flight"
Jean B, 24 Septembre 2016

Hotel facilities were very good, very clean and the staff very helpful, my luggage had not arrived at the airport and the staff could not be more supportive, either making calls or taking calls on my behalf or leaving memos with colleagues,

"Great!"
vdc226, 23 Septembre 2016

Everything was excellent except getting a shuttle to airport It took over an hour barely missed my plane. The driver either was not sure or just did not care Hotel staff excellent and lounge staff!!! Reception desk was waiting for us and quick check in.

"Nice rooms well appointed, unfortunately room faced the highway and was very noisy."
Keith41, 22 Septembre 2016

Convenient to the airport. Friendly professional staff. The noise from the Highway was very bad and significantly detracted from the quality of our stay. Asked for a room facing the opposite side of hotel was advised totally booked. I am highest rated Elite in BW program. Rather than accept a room facing the highway find another hotel.

"WAS A BEST WESTERN SUPPORTER"
rwhalesanders, 22 Septembre 2016

An old not updated hotel with a very ordinary restaurant. Noisey. Leave lots of time for an elevator or you might miss your plane. Over priced. Sorry I can't think of anything good to say about this hotel. Very disappointing .

"Very nice hotel"
Elena C, 21 Septembre 2016

Very nice and cozy hotel...very nice and delicious breakfast! Big and comfortable rooms..! Only the window in the room was little broken and it was cold sometimes into the room but in general was very ok because there was a heat!

"Nice Stay"
Pam L, 21 Septembre 2016

Clean hotel, nice lobby and lounge area. Very pleasant staff. Great breakfast. Close to the airport- however it was not noisy. Bathrooms were a bit small. Staff was not familiar with how to choose a movie on demand.

"Vacation"
Eddie S, 20 Septembre 2016

Comfortable bed spacious we had a two room suite front room had an odor. we left some items behind and have not had good luck with a response from management regarding this. I have called twice in 24 hours and no response sort of disappointed

"It should call Motel"
Ladydi707, 19 Septembre 2016

Wow $280 for a Hotel which should call Motel and i got a special price. Regular price $325. Everything here is from the 70' without any improvement/ investment. You can not adjust the air conditioner ( old model) nor shut it off. And this one loud. I hope the eleveator will work/ hold on until i check out. You can reach the toilette almost from the Restroom entrance. When i ask the Bar service if there could pack my dinner left over, there brought me a empty box to pack it up by my self and brought me also the bill without asking if i may want desert or something else. Unbelievable.

"Rescued at the last minute"
773shereed, 18 Septembre 2016

I was checked into another hotel that was crappy so I called up the Best Western as it was just down the street. They were able to accommodate me at the last minute and were very helpful and friendly when I arrived. Will definately stay there again when I travel to San Francisco.

"Convenient Hotel To San Francisco International Airport"
beaglex, 17 Septembre 2016

Hotel is close to the San Francisco Airport which was convenient during our holiday as we had flights in and out of San Francisco on a couple of occasions. The room was neat and tidy and comfortable. A wide range of breakfast items available. Although the hotel is not new it was clean and tidy, would definitely stay here again.

"Great Stay"
F6352IEjosem, 17 Septembre 2016

Was on the 7th floor facing the front of the hotel did not hear the jet taking off good room location, great service at the Bar Happy Hour as well as the Dinner the free breakfast was a full menu more than normal

"San Francisco"
Sandy K, 16 Septembre 2016

We had a great stay at the Best Western Plus Grosvenor. The bed was very comfortable, great breakfast. Staff was all excellent, especially Imelda Alipio! It was very easy and cheap to get the bus into San Francisco. Would definitely stay again. Only complaint is the room was very small.

"Great Location and Breakfast"
Benoit C, 15 Septembre 2016

This hotel is a basic Best Western with a great full continental breakfast with fruit, eggs, sausage, cereal, etc. The rooms are simple and is a good layover after a long flight in. There is an airport shuttle that comes by every 30 minutes(schedule is online) at ALL the terminals. We used the shuttle to get to the hotel(less than 10 minutes) and then used it the next morning to go back to the airport to get to the car rental garage. We saved a full day of car rental and the 7$ parking fee at the Best Western. Very efficient, friendly and convenient.

"Travel made easier"
AmazingJudy, 12 Septembre 2016

I had stayed at this hotel about 10 years ago and was very unimpressed and only stayed again because of expediency. I was so surprised at the overall improvements. The receptionists, Mary and Bianca, were so exceptionally friendly and accommodating. The hotel used to be so dark and drab and is now light and airy. Our room was spacious and very clean. Breakfast was very nice. The only negative was the water flow but I suspect that is a California thing. The airport shuttle picked us up very fast and the hotel is close to the airport. All in all, we were pleasantly surprised and will definitely be back again after this good experience.

"Good Airport Style Hotel"
Alegna-Abmis, 12 Septembre 2016

Excellent helpful staff who got me into a room asap following arrival after long haul international flight. Any request dealt with promptly and with courtesy. Older type hotel however upkeep is maintained. Public areas clean. Rooms with up to date fittings and very clean. Shuttle drivers courteous and friendly.

"Nice "
Tianna N, 11 Septembre 2016

I only stayed at this hotel for one night but found it was nice. The rooms were nice, although the bathroom was a little small. The complimentary breakfast was nicer than I've had at other best westerns. There is also a restaurant in the hotel, serving lovely food, which I found to be very convenient.

"Nice inexpensive place to stay for a San Francisco convention"
nidan196, 11 Septembre 2016

i was always brought up to look for a decent return on the cost on the thing that you are purchasing so in regards to finding a good hotel for a convention, this hotel worked out well. It has a shuttle that can pick you up from the airport, has a restaurant on grounds, and is within a decent amount of time from downtown San Francisco. The price is much less than those downtown. Besides, I am the type of person who does not come back to the room until i want to go to sleep. With San Francisco being so close, why would you want to spend all of your time in the room? Even with that, the room was clean and comfortable. The bed was good. Even though there are 9 floors to the building, it did not feel crowded. The building itself is a bit old and it showed up in the elevator in that the decor was a bit worn, but it operated fine. So overall the location, amenities, and the free breakfast made this the ideal place for us to come to for a convention in San Francisco.

"Just the place after a long haul flight and US Immigration!"
IanSevenoaks, 11 Septembre 2016

We stayed overnight here at the start of our holiday in California. We arrived after a 10 hour long haul flight from London and over 2 hours queuing to get through immigration, getting to the car hire garage and renting our hire car. The hotel is easy to reach from the car rental garage at the airport (5-10 minutes)you cannot miss it. Look out for Sean at registration. I simply mentioned our flight and US immigration and he changed our room for a quieter one. He was so efficient! There is a parking fee of $7 per day, which we considered very reasonable. There is a great heated out door swimming pool. Our room was very clean and the bed comfortable. The coffee machine produced very drinkable tea and coffee. The bathroom was a little cramped but once again well equipped. The shower was hot with a decent water flow. Parts of the hotel are looking a little dated but there is evidence that refurbishment is underway. The bar was a fun place to be with a really good atmosphere. The barmaid was so down to earth at times it seemed like an English pub. The waitress (Lynda?) was just as friendly and between them gave the place a 'buzz'. It was good to be able to simply relax. There were free bar snacks available, which provided a nice touch. The bar prices were very reasonable.The restaurant and bar menu was simple but excellent value. We had a very comfortable sleep and were hardly aware of the aircraft! The free breakfast buffet the next morning was extensive with hot and cold items. Just what was needed to set you up for a day travelling or going to a business meeting. Check-out was just as efficient and Chris was engaging and offered advice on how to negotiate the freeways for the first leg of our holiday. Nothing was too much trouble. This really is a place to consider as a a stop over or as a base for the San Francisco peninsular.

"Overnight stay before an early flight out of SFO"
drbudak, 10 Septembre 2016

Rooms were spacious and clean, complimentary breakfast buffet, and fruit and coffee in the lobby at other times. Friendly check in, and easy shuttle ride to the airport the next morning. My daughter ordered a late night pizza from the bar and did not like it, however, in defense it was the last order of the night.

"Another great night"
gd1147, 08 Septembre 2016

Flight arrived at SFO at 11.05PM. Off the plane at 11.15PM. Baggaged claimed at 11.43PM, shuttle picks up at 11.50PM....Not sure where it picks up, call the hotel...run upstairs and get to the pickup area. Shuttle picks us up at 11.51PM! To the hotel a few minutes later. Check in was quick and painless, only one person ahead of us in line. In the room shortly after and in bed by 12.20AM aka 3.20AM NYC time. Room was clean and large as we expected from previous visits. We got up at 6.30AM and grabbed some breakfast (free) in the lobby on our way back to the airport in the AM to pick up our rental car. All in all if you need a quick night near the airport this place is close.

"Great Stay!!!"
Tadmor T, 07 Septembre 2016

My stay at the Best Western Plus Grosvenor Airport Hotel was an excellent business travel experience from the moment that I step through the door and was greeted kindly by the Front Office representative. The room that I was assigned was clean and well organized. The WiFi was good and did not cause me any issues. Overall I would recommend anyone staying in the South San Fran area, to consider this hotel for their future business accommodations.

"Nice hotel (very) close to the airport"
GrantCMiddlesex_UK, 07 Septembre 2016

Stayed for one night after a flight from London. Very pleased with location, room size and comfort. Breakfast included which was nice. Plenty of restaurants nearby if needed. Quiet, comfortable, plenty of parking.

"Labor day escapade"
supermom5173, 06 Septembre 2016

Went on a getaway with close friends and family. Booked 2 rooms for our party of 8..they didnt have connecting rooms so they gave us 2 rooms beside each other. Room was okay--just right for 4 people. Rooms have coffeemaker and small fridge, no microwave..i find the bathtub small though...it would be too tight for big and tall people. Bedsheets were clean and carpet vacuumed. Generous with blankets. Hot breakfast from 6am-10am was excellent---different hot dish each day. Lots of options for kids and adults. Coffee, fruits and water avail in the lobby all day.

"Pricey for basic stay"
deardrush, 06 Septembre 2016

For 200 a night this is a very basic hotel. Breakfast was included and it was fine. Very close to the airport and that is why we chose this location. I would have rather spent a little more money and upgraded to a nice hotel chain.

"Excellent airport hotel"
chrisbob5, 06 Septembre 2016

For what it is, ie a hotel close to the airport, this hotel is top notch. We were on the 9 floor, room good size, clean, and bed very comfy. The staff were very helpful and the food at breakfast great. Lots of choice and well presented. The lady at the bar was lovely and made excellent bloody Mary's.. Probably not a feat long stay hotel as there's really nothing close by but as a transit hotel with free airport shuttle it's A+

"Best Hotel in San Francisco Bay Area"
John W, 05 Septembre 2016

This hotel is the best hotel to stay in. Though I have many hotels to go to, I always stay at this hotel because the front staff desk staff care for you and your stay,. Also parking is only so many dollars Vs $40-$50 Dollars if you stay in the city. You are only 20 minutes from Downtown San Francisco. The rooms are very comfortable and relaxing. Plus after a good night sleep they offer free breakfast in the morning.

"BW Plus Grosvenor Airport Hotel"
Lorna E, 03 Septembre 2016

close to airport. average place. nothing fancy. breakfast was ok. didn't get to use other facilities. will stay her again. due to location and price. only thing though.. it says no smoking.. but we can smell someone smoking weeds - along hallway- stayed at 3rd floor near laundry facility.

"best stay"
SHAREENA C, 03 Septembre 2016

loved staying her every time i sated. enjoyed breakfast and finely staff. great food and coffee. very clean hotel. guest are attended immediately. I would recommend other friends and family to stay at this hotel

"Good choice for overnight stay near SFO"
Daniel M, 01 Septembre 2016

I needed a place to stay for a quick overnight near SFO between flights (I checked in at 9pm, checked out at 7am the next morning) & reserved a couple days in advance after spotting a 70% discount on the room - a great bargain! But I would probably have chosen this hotel anyway. Shows some wear & tear in places, but a decent, clean place with polite staff. A very good breakfast buffet included with the price of the room, airport shuttle starts at 4am. Overall very good value for money.

"Ok for what it is "
Amanda S, 31 Août 2016

We wanted to stay near the airport and we were surprised how expensive the accommodation in San Francisco is so we choose best western as it was one of the cheaper hotels. It was clean and functional and okay for a short stay. We didn't eat at the restaurant so we can't provide feedback on the food. The nice touch is that you can print your boarding passes out in the lobby.

"close to airport nice&clean"
shir1967, 31 Août 2016

slept here for two nights.we were two adults and one child. we got a very nice suit with a separate room for us. close to airport and not far away from the city. big comfortable rooms. great breakfast. only minus is the internet did not work at all in the rooms.

"Not worth the money"
Tasazi H, 31 Août 2016

Over priced, rooms are small. Has a diamond rating but don't know why. Good location for airport but so are other hotels that cost less and treat you better. Resturant good food but wait staff rude could carless you are there. they make you feel as if you are an inconvienance.

"Overnight stay on the way back to Houston"
Jim B, 29 Août 2016

Very great value for the price. Close to SFO and modern, clean, friendly, very good comp. Breakfast, spacious room with desk and sitting area. Use AAA disc. and was under $100 for a Sunday night stay. Booked on-line at Bestwestern.com

"Comfortable Visit"
Glenna H, 29 Août 2016

The hotel is very nice and quite busy. The rooms are very comfortable and well decorated. The beds were very comfortable! Breakfast was tasty, with a lot of options. Other than a bit of a line at check in the process was smooth and easy.

"Best Western Plus San Francisco Airport"
tsafood, 28 Août 2016

vey nice room. Spacious with 2 queen beds. Also, the restaurant / bar off the entrance was very nice as well. Several TV's. Good breakfast as well. Eggs bacon and sausage, bagels, yogurt and coffee. Very convenient to the airport, 5 minutes away

"Would give this one 2 1/2 stars"
Kate N, 28 Août 2016

We stayed here one night. The checkin clerk wasn't very friendly or helpful. The room was very run down, and was in need of some updates. For example, dirty/cracked grout throughout the bathroom, extremely low shower head (I'm only 5'5 and had to duck to get my head wet) ith almost no water pressure, cracks in sink, worn spots in carpet, etc. On the plus side, the breakfast was really good with lots of choices. We've stayed at many Best Western's, and this one was the most expensive with the worst room and service. would not stay here again.

"One Night Stay on Our way through."
MartyandAmy, 23 Août 2016

The service here is very good, We dealt with Sean at the desk and he was very accommodating with our early Check in, we left our bags in their custody and left in a Hotel friendly Limo Service to Downtown San Francisco, The Hotel itself must be one of the older ones here, it is clean and does have class, it could use some upgrading as the window in our room would not close, The road noise is there but after a long flight it is easy to sleep, Breakfast is complimentary.

"A place to stay before flying out early in the morning"
Nikolas C, 23 Août 2016

Very convent location to the rental car return center and SFO. You have to pay for parking which is not the case with other Best Westerns I have stayed in. Common areas in the Hotel are looking a little worn out and the hall carpets could use a cleaning. I did not have a chance to eat breakfast at this hotel as I had to be at the Airport by 0530, but they did have a paper bag with a bagel, apple and orange juice for to take away, which was nice.

"Great Mini Vc"
Rowena R, 22 Août 2016

front desk employees are awesome, fast service and very friendly our breakfast wast great, lots of verity for adult and kids room service did great, when we came back in our room all cleaned and towels are all new

"Excellent experience "
Islandbruin, 20 Août 2016

We stayed here before an early morning flight from SFO. The room was large and clean. The front desk staff was friendly. And the price was very good, particularly compared to the big chains on the Millbrae side of the airport. Breakfast is included, and we really appreciated the to-go option for early departures.

"Great hotel!"
Randy P, 19 Août 2016

The room was very nice, the breakfast was great!!!! The hotel staff were wonderful! The housekeeper saw me coming to my room with breakfast and orange juice and she ran ahead of me and opened my door for me!

"An Expensive Waste"
Tom T, 19 Août 2016

The biggest problem I had was with the service behind the counter. They could use some work. Every single time I went to ask for help at the counter, I had to expect to wait at least 15minutesbefore getting any help, even when it was help with cleaning up spilled food on the floor. Got o frustrated with them that I just left the mess for them to deal with. Also, if you do a sleep and park, make sure to use the park for as long as possible. Otherwise, it is much cheaper to just pay an extra nightly fee to park your car. I do have to say the bed we got was supper soft and comfortable and even though we were right across from the elevator, we weren't disrupted as much as I thought we might be by any noise in the halls.

"Old. Very old."
AliArmine, 17 Août 2016

We stayed at this hotel as so many people do for one night before a flight out in the AM. It is a perfect location which is why it is probably still in business. The hotel is old and in dire need of repairs. Yes, some of the carpeting appeared to be new and was quite lovely. But the bathroom was a mix of attempts at modernizing and very old chipped/gross tile in the shower. The bathroom fan which went on whenever you turned the light on was so loud it made you deaf after a while. But the best noise was from the window. I though a fan was running. It was just air coming in at the edge of the window. We could move the frame of the window about 1/4 " and tried to stuff it to keep out the noise. It was very loud, to say the least. The good news is that all of the reception desk staff and the evening wait staff were very polite and helpful. We ate our dinner in the restaurant and were pleasantly surprised at the quality of the food and the great service. Breakfast was a bit chaotic as the staff could not keep up with clearing tables and we had to move into the bar area.

"Very good breakfast"
David K, 16 Août 2016

Hotel is little old but clean, the bed is comfortable. The airport shuttle bus runs every 20 minutes. There is McDonald across street, but don't go there. Cosco is a few hundred feet from McDonald. The food is much better there. The free breakfast is one of the best, real eggs, OJ taste like OJ, even the coffee is good. There is computer in the lobby that you can print your the boarding pass.

"Just what we needed"
Francine S, 16 Août 2016

we can into town for a wedding and vacation. Originally we were staying in Napa and coming back into SF for the ceremony but family advised that would not be wise, so we adjusted our Napa reservation and booked the BW Grosvenor, it worked out perfectly. The place was very nice, clean and the staff was friendly.

"Hotel made it easy to return car /catch flight"
Mary G, 15 Août 2016

I chose this hotel mainly for proximity to airport, free shuttle, breakfast included, boarding pass printing function and check-in and price. Rooms were overall nice, clean and comfortable but not state of the art decorated/bathroom dated but didnt matter to us Front desk clerk at the time was top notch helpful, knowledgeable about everything, efficient, kind Shuttle worked out well to/from airport-had to drop off rental car the night before and whole process was easy and quick and free transport on shuttle and air train at airport

"Great hotel near the airport"
Sebastian U, 14 Août 2016

Really close to the airport and with free airport shuttles. Its a great deal gor the value the rooms are big and clean There is a bar in the first floor wirh really nice food and drinks. The service at the bar/restaurant is incredible and make you feel comfortable

"Very nice hotel and pleasant, helpful staff."
Stoeck, 14 Août 2016

This is a very convenient place to stay near SFO. The outside could use a little sprucing up but the lobby and the rooms were very clean and nice. The staff was very professional and well dressed (which is not always the case in hotels lately). We would definitely stay here again.

"convenient-close to airport, great staff!!"
davidsS772UL, 11 Août 2016

Friendly staff, free transportation to the air port, great breakfast...clean and comfortable rooms. For me this hotel was the best value and in the area I needed to be in. I will recommend this hotel to friends and family for future referral. Mahalo!!

"Needs refurbished"
Richard K, 11 Août 2016

Outside appearance looks worn out. Same applies to the hotel rooms. Also the rooms did not appear as clean as one would expect of a hotel in this price range. Conveniently close to SFO airport with free airport shuttle (which was the reason for our one night stay). In summary I found it overpriced.

"An all-in-one experience"
Roger J, 10 Août 2016

The location was convenient and the price was good. The room was very clean and service at all points of contact was efficient and friendly. The highlight, however, was the breakfast staff. In particular, Art (according to his name tag) was just a joy. He embodied what is fun about traveling: meeting someone who is cheerful, friendly, fun to be around, and very welcoming. He makes it feel as if it is our home away from home and he is our host. We are looking forward to going back next Monday evening--and having Art there to host our breakfast--when we need an airport-convenient place to stay.

"Friendly hotel. Close to airport. "
Sharon_B_NY, 07 Août 2016

Close to airport. Friendly staff. A little dates but clean. This BW had a great breakfast with fresh fruit, Activia yoghurt, real boiled eggs, real fresh scrambled eggs and sausages, potatoes that was not out of a packet, and hot beverages. Of course breakfast included the bagels and waffles and baked goods stuff which I don't eat. For dinner we had the brass elephant Caesar salad which was pretty good. And a nice big hearty serve too. Big car park and you get a sign for the car. No room safe but can use safes in reception. If you lose the safe key there's a $250 fine. Taxes are quite high in California. Our hotel bill for 3 nights incurred $130 in taxes.

"Friendly staff, convenient, expensive"
worktotravel14, 07 Août 2016

A great little hotel that is convenient to the local conference center and to the airport. As everyone mentions, the hotel is a bit outdated and the elevators move a little slow, but the hotel is well-maintained and very clean. I had some glitches with restocking of the room on the final night -- weirdly, they took all of my soap and also only gave me shampoo and conditioner. Not a big deal, but also not good attention to detail. Because of the drought they ask you not to change your linens, something I appreciate, though you can request a change if you need it. Water is available in vending machines or fruit-infused in the lobby. There is a gas station down the street if you need other amenities. They serve a fairly comprehensive hot breakfast in the morning. I found it so nice that the person checking me in had recognized me by the second day and memorized my room by the third day. The breakfast always had scrambled eggs, a potato of some kind, and a meat. They have fruits, yogurts, variety of cereals, breads - bagels, donuts, and others. Coffee/tea machine, juice machine, all good. All staff were friendly and helpful when asked, though I wasn't in need for a lot. The hotel was extremely pricey due to some events in the area. And had I been the one paying instead of work, I would have said that it was too pricey.

"Had a nice stay here."
Christina G, 04 Août 2016

I had a two week stay at this hotel. The breakfast buffet is fantastic! The rooms are a little old, but never the less, they were always clean and comfortable. We never had a problem with noise, other than hearing traffic on the busy road outside, but this never bothered me. The airport shuttle is convenient not only for getting to and from the hotel, but to catch the nearest BART Train for transportation. Evening restaurant was good and servers were friendly. I would definitely stay there again.

"Convenient location and great staff!"
gsjt10, 04 Août 2016

We flew into San Francisco, picked up the rental car and drove the short distance to this hotel. Location was perfect for easy highway on and off to get everywhere we wanted to go. The hotel stay includes breakfast and a offers a nice restaurant for late night snacks. Outdoor pool. We'd definitely stay here again.

"Close to AirPort."
ThomasGBG, 03 Août 2016

Older but well maintained hotel. Nice rooms. Outdoor pool. Good breakfast. There is a parking fee. Noisy in the hotel. The hotel is a few minutes from the AirPort rental car return. There are some fast Food restaurants close.

"Overnight stay"
John S, 03 Août 2016

This is a good hotel for business travelers or if you need quick access to the airport. There is a free airport shuttle and the staff was friendly and helpful. We stayed here because it was so close to the airport and had a very early flight. We didn't try the restaurant so I can't comment on that. We didn't find too many amenities but it is a modern and clean facility.

"Great place to stay"
Jen M, 02 Août 2016

This was our 2nd time staying at the Grosvenor. It's close to the airport and an easy drive into downtown San Fran. The staff are friendly and very helpful. The breakfast is very good with lots of places to sit. The rooms are clean and the beds comfortable.

"Beds too High for the ADA wheelchair bound"
js1love, 31 Juillet 2016

My stay with my family was great with only 1 problem. The Beds were too high, perfect for my husband and kids, but not for me. It became an annoyance to have assistance every time I wanted to Relax on the bed. The beds should also be low enough or of standard height for an ADA accessible room. Can this be corrected by asking to remove the box spring on one of the beds next time we book? Or is there any other suggestions? Overall, my stay was great.

"In SF for sightseeing with my daughter"
KayG0706, 30 Juillet 2016

This hotel staff made us feel at home, from the minute we walked up to the desk to check in. Being from out of town and never to SF, the young man at the desk suggested transportation and areas to see. The rooms were clean, spacious, and the free breakfast was very good as well. Parking was included which was nice. Would definately stay there again.

"Good value for the money"
Rebecca S, 29 Juillet 2016

The hotel was quite comfortableand had all the amenities I needed. It even had a shuttle pick-up from airport. Convenient location for south San Francisco. I had no complaints at all. The staff were polite and professional.

"Excellent Service and People"
Dolores G, 28 Juillet 2016

My entire family and I enjoyed staying with Best Western's family of hotel. There's no other place, other than home, we love to stay in for traveling needs. Thank you. We were welcomed from check in to check out. The continental breakfast was delicious and nutritious. When traveling with kids, your chain of hotels is very accommodating. We all love the food and fun facilities your hotel has to offer. I love the convenience of fast check in and out and customer services.

"Make this your First Choice"
Jody H, 27 Juillet 2016

We tried a hotel closer to the Pacific Heights area which was our final destination. It was a disaster! Changed to the Best Western Grosvenor. It was well worth the extra travel time! Comfortable beds, clean, good service, nice atmosphere, nice breakfast buffet with plenty of choices. Bianca at the desk provided excellent service helping us find rooms that met our needs - both price range and comfort. HIGHLY RECOMMEND!!!

"One night"
Jeannette V, 25 Juillet 2016

Shuttle from airport: The wait was long (45 minutes). The driver was rude. Most drivers like a tip this gentleman expected a tip to the point he reminded me. The front desk staff was wonderful. She was very helpful in telling us where we could find a place to eat, the movies and stores. The double room was small. The beds were comfortable. It was a little run down but maintained. We had an issue with the sink and they were there in a few minutes. However, we called down for tea bags, they never arrived. The hotel appears to be a setup for large group bus tours. So you may experience a few guest that don't understand how you use their inside voice. The breakfast you get with the room is fabulous. Bagels, toast, eggs, sausage, waffles.... Do not call it a continental breakfast the restaurant staff gets upset. The goofood was good. Overall this hotel is perfect for one/two nights. To far from downtown to be functional but a great hotel for a lay over.

"Enjoyed My Stay"
cmlcampbell, 24 Juillet 2016

Would stay here again. Room was a little small, one king size bed.Have had smaller rooms. Bed was comfortable. Breakfast buffet was good. Shuttle to the airport was on time and FREE. Staff were helpful. The in house restaurant "Brass Elephant" was busy but service was quick.For a San Francisco area restaurant the prices were reasonable.

"Good overnight hotel"
Melindald, 24 Juillet 2016

Decided to stay here after arriving late from Hawaii . And Then travel to San Francisco the next day. Very good hotel, shuttle service from airport. Clean , comfortable beds, good breakfast. Good service. Good value for money. Close to airport.

"Very Accomadating"
Robert P, 22 Juillet 2016

This hotel is very accomadating and willing to meet any needs that you may have. Me and my wife ended up having to stay within the San Francisco are for medical reasons. The staff went out of there way to make the extended stay vey comfortable at an excellent price. From breakfast to the internet to comfort of the room, we have no complaints and recommend for all needs. Short distance to the city.

"Economical and clean near airport."
Caitlyn M, 22 Juillet 2016

Economical and clean. no thrills. I was pleased that they had an onsite lounge and restaurant though. The gym was also nicer than I expected. I rarely stay at Best WEsterns but this was the most reasonably priced hotel in the area when I booked. I was pleasantly surprised.

"Great Hotel Close To Airport"
seekerof, 21 Juillet 2016

Great choice for hotel close to SFO. Hotel provides free shuttle bus to/from (picks up 2 other hotels as well). Large hotel with an excellent hot and cold buffet breakfast included. Room was large king, very comfortable with an air conditioner which could be regulated. Free wi-fi was great. Staff and meals at the restaurant were excellent.

"Great stay"
Joseph M, 21 Juillet 2016

I would rate this hotel an Excellent-except for the pay for parking-which made no sense considering where it is located. The complementary Breakfast was outstanding-the free wi-fi and business center was unexpected and very good. The hotel is very close to a district called Grand Ave ( we stumbled on) which is downtown South San Francisico. I would recommend to anyone looking for something in the immeadiate area. Quaint shopping/restruant area.

"No complaints"
Sicard54, 20 Juillet 2016

After staying in National Parks it was a welcome change to have a real hotel (with fast wi-fi) and a great breakfast. The breakfast was really good, nice variety, clean area and plenty of room to sit and eat. Good location near the airport and not far from downtown. Would recommend.

"Great place to stay!"
Bridget S, 19 Juillet 2016

Free shuttle from the airport, clean rooms and fantastic free breakfast bar. Dinner on Saturday night at the restaurant was excellent! Pasta was hot, chicken was delicious. Good value. Bread was included and was good.

"Exceeded my expectations"
196myrnag, 19 Juillet 2016

We flew in late at night and wanted a place to stay near the airport. We were happy to be able to get the free shuttle from the airport. The room was spacious and pleasant. We got a good nights sleep. The gym was pretty minimal, but I was glad to have a place to work out. The breakfast area was pleasant and the food was decent. Biggest problem was the noise from the highway, but it didn't keep us from sleeping

"Very good SFO airport option"
jenslo77, 18 Juillet 2016

This hotel is always a good choice for an overnight near SFO. Rates are better than others, rooms and breakfast good. Shuttle (shared with other hotels) is efficient. The staff, though, really shines. They are friendly, knowledgeable and helpful.

"Delightful stay"
Jan G, 16 Juillet 2016

This hotel is an excellent value and close to the airport. They provide convenient shuttle service between the hotel and the airport, which we needed because we had to drop our car off before checking into the hotel. The room was very clean and comfortable and the guest manual was one of the best we have seen. We ate at the restaurant for dinner and it was very good. Ty provided the best service, as if we were in a 5 star restaurant, and the food was delicious. The bar is cozy and they have a happy hour between 5 and 7 pm. We had their breakfast buffet the next morning and it was exceptional. We can highly recommend this hotel.

"Where's the Air?"
Kelly G, 15 Juillet 2016

Although the hotel was older, they kept it very clean and had very comfortable beds. We only had one issue and that was the cooling system. It appears we had no air our entire stay of 2 nights. The first night went unnoticed because it was nice and cool outside, but the next morning it began to warm to 80 in the room. I alerted the hotel staff and let them know we would be gone for the day and they could get it fixed while we were gone. It was not fixed when we returned late evening. They sent maintenance, but she didn't know what to do and offered us a different room. We had too much stuff to move, so we just stuck it out. They did overlook our parking fee which did not exist when I booked the place. A whole 14.00.

"HR Star Conference Stay"
joycen503, 15 Juillet 2016

Pretty decent hotel. The cable tv was somewhat limited. Not much food options around. Friendly and prompt service. Free airport shuttle is a plus. Was able to storage my luggage and pick it up after my conference. Good hot breakfast options.

"Amazing Hotel"
John W, 14 Juillet 2016

This hotel is amazing. The staff to me is the best staff from all the hotels I have stayed in during my travels.. They greet you with a smile and make sure your visit was great and they make sure if you have a issue they take care of it right there and then. The location is only Twenty minutes from Downtown San Francisco. Parking here is at a great price as well. I will always stay at this hotel. The beds here are just not THE BEST but after my first stay here I went out and bought the same kind of bed due to how comfortable the beds are.

"Great Hotel Near the Airport"
teacherkh, 13 Juillet 2016

This hotel offers a free shuttle to and from the airport which runs at regular intervals throughout the day. There is also free parking and a wonderful free hot breakfast. The hotel itself has nine floors. We ended up with a fabulous suite on the 9th floor that was incredibly spacious and had two bathrooms. It would be a great place for a family!

"Affordable, reasonable and only 12 minutes to the beach"
Patsy C, 08 Juillet 2016

We recently stayed here with our 2 grandchildren for the 4th of July Holiday. It was great because of the following; free full breakfast in the morning, very reasonable rates for the area, only 12 minutes to the beaches in Pacifica, a short 22 minute drive to tourist sites without all the traffic, such as the Golden Gate Bridge and Presidio. The rooms were clean, the front desk and staff were helpful and friendly. It was very convenient to family in Daly City. Located on the South side of Sanfrancisco, it was easy to take hwy 1 to Santa Cruz and like I said with little or no traffic. This was a plus in our minds.

"Perfect for park and fly"
896cindyz, 04 Juillet 2016

This hotel works for park and fly. It is clean, friendly, and comfortable. We have stayed here a few times over the years. The restaurant is just ok, and breakfast is doable for a quick bite o see you off. There is a Starbucks near, for a much better quick cup of coffee.

"Great Stay!"
FredNOLA, 02 Juillet 2016

I just stayed here one night to catch an early flight out of SFO. Staff was great, room was nice. Free wifi! Happy hour at the restaurant with good food and service. Standard restaurant / bar food - I got a club sandwich and 2 glasses of wine and enjoyed. Service was great as well. Free papers, water and coffee and the lobby. I left to early to enjoy the complimentary breakfast. FREE SHUTTLE to the airport with printed schedules at the front desk. There's a small mall close to this hotel as well with a target, Barnes and nobles other ships and a few places to eat. I took an uber there and back with ease. I will stay here again.

"good"
Michael L, 01 Juillet 2016

Good location for visitors that are not familiar to the bay area. Not even need to rent a car to reach the hotel. Front desk staff is friendly. Breakfast is OK but it will be great to have more fruits.

"2 nights at the Best Western"
Nauhar, 01 Juillet 2016

Our stay was ok, however when we landed, the shuttle was late and we waited for over 40 mins and it was frustrating to see other hotels coming repeatedly before ours finally arrived. Check in/out was superb! The bar was nice but the breakfast which was included and till 10 am was lifted at 09:59 and in 5 mins almost the entire buffet had disappeared as if it was a race to ensure you wouldn't have a second helping- that left a bad taste -there should be a 10 mins period after which food can be lifted....rooms are ok, except the bathrooms which are very basic. Amenities lack a safe which is essential in most basic hotels today.

"Great Stay at SFO"
JWIreland, 29 Juin 2016

Great front desk staff that accommodated my every need. Try to get a room away from the highway for less noise. Comfortable bed and the room was immaculate. Did not try the restaurant but it was continually busy. Free Airport Shuttle twice and hour to SFO was great!

"Convenient family hotel"
Dale K, 28 Juin 2016

Nice hotel, great staff, clean rooms and convenient to Lassan Volcanic National Park. The breakfast is really bad - cold egg patties, soggy sausage patties, long wait for the waffle maker or toaster - not up to the standards of the rest of the hotel. If you like breakfast plan to eat elsewhere.

"Nice clean hotel"
sportsmomLondon, 26 Juin 2016

We stopped in San Friscisco for some siteseeing to the Golden Gate Bridge and Fisherman's Wharf and wanted to get away from the crowds afterwards so this BW location wasn't far away and fit the bill. The price was right, the bed comfortable, it was quiet and clean. The pool was refreshing and we didn't mind the planes flying overhead. We also had our dinner in the hotel restaurant and enjoyed the atmosphere

"A Nice Stay Overall"
bcmitchell35, 25 Juin 2016

Overall, I enjoyed my stay at the Best Western Plus Grosvenor. Although I have a few criticisms that I will address at the end of my review, there weren't enough of them to justify dropping it's rating to a 3 in my opinion. The location of this hotel is very convenient if you plan on driving into San Francisco. It's located right off the 101, and depending on what time of the day you are making your drive, it should take you about 20-30 minutes to arrive Downtown. There is ample parking, the employees that I encountered were friendly, and the hotel was clean enough. The free breakfast was wonderful! There was a huge selection and they use real plates, glasses, and silverware. The cost is definitely not "cheap," but San Francisco is an expensive city. I was also caught off guard by the $7 daily parking fee (somehow I missed this notification during the reservation process). The tub in the room didn't drain properly and I was standing in a small pool of water by the end of my short 7 minute shower. I also found a quite disgusting booger on the shower curtain that I'm positive would have come off had the curtain been washed thoroughly. Lastly, the rooms are small and a little dated. You could definitely do a lot worse than this Best Western, but it's not without a some flaws. It's got some age to it and could use some "sprucing up." I'd probably give it a 3 1/2 stars if that were a possibility. Although I'd return to this property if I find myself in the Bay Area again, I would also probably shop around at least a little bit next time to see what other options are available.

"first class hotel"
bosshog1, 24 Juin 2016

we have stayed here twice a year on our biannual motorcycle trip for the past 12 years and as allways enjoy the excellent service provided by the staff on front desk,bar and restaurant and the personal service from the manager (david) who oversees our booking,we have already booked our September trip and would not even consider anywhere else but the BW Grosvenor

"One Night in So San Francisco"
Barbara F, 23 Juin 2016

I can always count on BW for cleanliness and consistency. I loved, loved, loved the mattress. Great nights sleep, full on breakfast was great and the location was perfect for the event I attended at the conference center. Quiet surroundings even though our room was directly across from the elevator. Wish I could have spent more time in the city by the bay.

"Customer Service"
MarieFdv, 23 Juin 2016

Everyone was happy to see us, pleasant and they offer a free shuttle to the airport. Their breakfast buffet was free as I'm a member and it was great!!! You can make belgian waffles, eggs were fluffy and they also offered nice pastries. Thank you!

"Very frequent stays in Best Westerns."
Steve V, 20 Juin 2016

Nothing good or bad. Very ordinary, room clean and hotel very dated. Better to be 10 miles away from SFO and get better quality where there is a free breakfast and free parking Best western gold card holder

"Finally a good night sleep!"
Julia R, 19 Juin 2016

When one is on the road for business, you need a good night sleep. To get this you need a GREAT bed, a clean comfortable room and a quiet night. I am grateful to have ended up here at Best Western Plus Grosvenor upon my return travels...I was exhausted after a long layover across the country and you delivered what I needed!

"Great Location for Overnight Airport Transit Stay but Very Tired Hotel"
Kellie B, 17 Juin 2016

Very tired bedlinens and towels. Room not very clean. No sense of any luxury, a real no frills experience in the bedrooms. Chaotic self-service breakfast. Tables were left dirty. You even have to make your own coffee. We requested a quiet room away from noise and ended up beside the buzzing drinks and ice machine and the elevators! But the staff we encountered were helpful and the free airport shuttle was great.

"San Francisco vacation"
Oralia A, 15 Juin 2016

It was a wonderful experience. The staff was wonderful! the rooms were always clean. The places we wanted to go came true with the help of the staff that offered a tour to San Francisco, CA. Great idea! and we save a lot of money too!

"""
Leslie H, 15 Juin 2016

Good hotel, good location, good food. Very clean and comfortable bed and room . Very good breakfast. Friendly staff. Good value for the money. I would definitely stay here again. That's it, haven't got anything more to say but I have to have 200 characters minimum. So there. PS to TripAdvisor: "Brevity is the soul of wit." - Shakespear

"Comfortable Oasis"
Brian M, 13 Juin 2016

My wife and I stayed here for two nights and loved it! The rooms are of good size. The building and grounds are immaculately well kept. The reception staff are super nice and efficient. The breakfast has many options and is very tasty!! Also, the location is unbeatable for vsiting San Francisco and regional sites....well situated near the highway and San Francisco airport(maybe 2 miles).

"A good hotel located at near The SF Airport (edited)"
F Mora S, 12 Juin 2016

It was my first time experience to arrive at SF airport. I had none previous stay at any hotel near the airport. So it was my first time to stay at this hotel. It took about 5-10 minutes from the airport shuttle area (departure area). There was free shuttle to and from the airport every 20-30 minutes. I arrived at 1-2 PM at the hotel and nicely welcomed by the frontdesk staff who helped us with the 'fast' check in process. They served complimentary drinks and foods at the lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean With bathtub. Non smoking area. Standard amenities, but the Free wifi was the major point for travelers (like this!), and big TV display in my room though somehow it took seconds to turn it on. Breakfast was standard, but they did serve steamed rice (additional point for Asian guests), McD was just across the hotel, not too busy environment. Car rentals were close to the hotel. Parking fee was 7 USD per day (although should consider lower fee or free for hotel guests). Overall, I enjoyed my short stay and if I need nearby airport hotel, I will consider to stay in this hotel again.

"Simple, no whistles, wonderful breakfast, helpful front desk staff and bellman"
endless_summer1966, 10 Juin 2016

In town with wife for vacation, Hotel was sold out and overwhelmed, but managed to keep its head above water. Room are sufficient, A/C blows cold, digital TV had some issues but nothing major. Breakfast was wonderful, When they would run out of something hot, they would just replace it with something else. Variety was well received, including make your own waffles, eggs, bacon, sausage, cold cereal. Staff was helpful, and when something ran out, they were quick to finish up with something to replace it with. Not bells and whistles, but efficient, staff was very helpful. All in all, a nice quiet place to stay with a full restaurant on property.

"nice place"
Arturo M, 09 Juin 2016

great pricing and rooms, good breakfast and great staff, ive stayed here many times and will continue to, its convenient and they to not charge for parking like other hotels in the area, their parking is free.

"Good Value For Area"
DianaMEP, 08 Juin 2016

This was a little older hotel that could use some updating but they gave good customer service and it was a very good value, especially for the area. They had a delicious free breakfast buffet. I'd be happy to return!

"Great transitional place!"
Jarsgal, 08 Juin 2016

We live in Northern California, when we have to fly out of SFO, we stay at the Grosvenor. We travel down late, stay the night and take a very early morning flight, we can leave the car for a great price and when we return we catch the shuttle, get the car and home we go!

"Good Value of Money"
Sieglau, 07 Juin 2016

Location is good and with free shuttle bus, just 15-20 mins to the SFO airport. Food is nice in The Brass Elephant restaurant. Staffs are nice and helpful. Free fruit and drink in the lobby, there are See's candy store and McDonald's next door.

"Excellent out of San Fran hotel with transport links"
helgahoffman, 04 Juin 2016

Wanted a hotel near enough to San Francisco but not at San Francisco prices and this hotel is excellent in many ways. Staff friendly and polite on both check in and check out. Booked a suite as travelling with husband, teenage daughter and her boyfriend and room comfortable for all of us and kids could have their privacy. Breakfast can be a bit crowded in the morning however big bonus is this hotel has a restaurant. Ate in it for two nights of our three night stay. Food reasonably priced, delicious and large international selection on menu. As an example I had curried prawns the one night and it was an authentic Indian curry. Husband had salmon and kids burger and steak. Service in the restaurant provided by John and Linda was excellent. Good transport links into city. Took bus 292 the one day from stop opposite hotel into city for $2.25 (out of city $4). If you don't have correct change you get a credit ticket as change for next journey. Had taxi back from city as it was night time and this cost $45 for four. Tanforan shopping mall nearby and a couple of minutes drive away. BART station next to shopping centre with parking. Husband went into city on BART while the kids and I did some shopping.

"Quiet, clean hotel. Good breakfast."
Amit B, 04 Juin 2016

I spend 12 days on April 2016, I stayed at the queen suite. The room was clean (the room was cleaned every day), and I really enjoyed the fact that there are 2 rooms at the suite. The breakfast was great, I surprised to find a lot of vegetables and fruits. The self service laundry is a great solution. The wifi was pretty poor in the suite.

"Great place to stay that is not far from downtown"
Jim_Reviewer41, 03 Juin 2016

Upon arriving the front desk staff was friendly and helpful. The parking situation was good as there were plenty of parking spaces available even if you arrived late at night, however, you would have walk a bit to the front entrance though. The room looked and smelled good. The carpet and floor bathroom tile looked clean, beds were comfortable, plenty of soft pillows, great water pressure for the toilet, sink and tub. There were not as many wall outlets to use. The television worked good and the mini-fridge, microwave and black-out curtains were a nice touch. Daily maid service was wonderful. The free breakfast near the front lobby was delicious. It consisted of hard-broiled eggs, cereal, milk, juice, bread, bagels, donuts, muffins, yogurt, fruit, scrambled eggs, sausages, fried potatoes and a station to make your own waffle. I have to give special attention to the night front desk individual who helped me with my luggage. I lost my keys for my locked luggage and had him cut the lock so I could get in it. He took the time to go into the back maintenance room, find a tool, come back out and open my luggage at the check-in desk. Thank you to him and management for allowing the front desk personal to help their guests in that way. I would give this hotel 4 and a half marks out of 5 only because we were close to ground level and could hear traffic and people talking below late at night on multiple nights.

"Best Western delivers again"
Stijn-traveler, 02 Juin 2016

Traveled as a couple in April-May and used this hotel after arriving at the SFO airport, which is a very short drive from here. We really enjoyed our stay and found that it was everyhting that we could expect from a Best Western property: clean, spacious room, good wifi, big flat screen tv, updated property, ... . You will have some noise from the nearby airport (obviously), but it's not really a nuisance. We were a bit disappointed/surprised by the $7 surcharge for overnight parking as it wasn't mentioned when we booked (which we did through hotels.com), but overall the price was good. We paid about $ 100. They have a restaurant on site (but there are plenty of other options nearby) and also a conference room. There's an extensive and tasty breakfast included in your stay. They also have an outdoor swimming pool but it was too cold for that. Reception desk was very friendly too. Best Western has always come through, and this time was no exception.

"A good choice to stay near the SF Airport"
F Mora S, 02 Juin 2016

It was my 1st time of landing at SF airport. I had none previous stay nearby the airport before. My first time to stay at this hotel as well. I arrived at around 1-2 PM and the reception staff was nice, check in process was fast. They served complimentary drinks and fruits at the hotel lobby. Our room was modern and clean, not too spacious but enough for us, the bathroom was clean w/o bathtub. Standard amenities, free WIFI was major point for travelers (like this!), took seconds to turn on the TV in my room, breakfast was standard but they did served steamed rice (additional point for Asian guests), fast food McD was just across the hotel, not too busy environment, parking fee was 7 usd/day (although should consider lower fee or free for hotel guest). Overall, I enjoyed my short stay and If I needed nearby airport hotel, I will stay here again for my future visit to SF.

"Absolutely the best to stay for catching late night flight out of San Francisco (SFO)"
HANST381, 02 Juin 2016

We were glad to have found this gem of a hotel that allowed us to have a late checkout at 6pm (normally 12 noon) at an additional USD55 plus taxes, over and above the overnight tariff. We wanted the late checkout because our flight back to home country Australia was close to midnight and we didn't want to wonder around at SFO aimlessly from normal hotel checkout time to flight check-in time for our homeward bound flight. The room was clean, the beds and pillows were absolutely comfortable and the breakfast included in the tariff was one of the best we had for our 3-week vacation in USA. The fee for parking our hired car was a low of USD7 plus taxes. Dining was not a problem at all because the hotel has a restaurant and nearby was an American diner iHOP that served good meals at reasonable prices. The hotel is truly a PLUS for the Best Western Brand of hotels.

"Close to the Airport!"
relique2005, 01 Juin 2016

We stayed two nights to enjoy San Fransisco on our way farther north. The room was well kept, a/c unit was not loud, breakfast was good. The only issue we had was the parking area and in all honesty it was that bad. Using the Grosvenor as a base made getting around pretty easy too. overall we enjoyed our visit.

"Meets your needs"
Sandra A J, 29 Mai 2016

Nice hotel that meets your needs (continental breakfast, fitness center, comfortable beds, friendly staff, clean). Close to SFO airport with shuttle access to the Bart transportation system. Close to freeway so be aware of some noise at night (keep fan on and you won't hear it).

"Convenient and easy access"
happyjack816, 27 Mai 2016

We stayed one night after flying in and heading to Yosemite the next day. We had a rental car that we had collected from the airport and our first experience with driving in SF to the Grosvenor was very easy. Comfortable bed, clean all we needed for the night.

"AMAZING HOTEL"
John W, 27 Mai 2016

This hotel is the Best Hotel to stay at in the San Francisco Area. The Staff is friendly, the rooms are very clean, the parking is only $7.00 Dollars a Night Vs $40 to $50 a night in the San Francisco, It is very easy to get to and from this hotel to San Francisco or any part San Mateo County. Only minutes away from San Francisco Airport.

"Convenient and Excellent Buffet Breakfast Included"
Robert W, 26 Mai 2016

The location of this hotel is convenient if you are just going to the airport or want to explore the San Francisco area. The complimentary hot buffet breakfast was excellent and a definite reason to choose this hotel. Accommodations were excellent.

"The staff was very accomodating and the facilities in good repair."
William H. M, 25 Mai 2016

The restaurant was excellent. Dinner was very nice and the morning breakfast was great too. We arrived early for a memorial service and were allowed to check in at 10:45. Worked out great, able to freshen up and make the memorial service. I would recommend this site to anyone. Only issue was the TV did not pick up channels other than movies to purchase and infomercials. Otherwise all was great!

"Would stay again"
cndnsask, 24 Mai 2016

Hotel was clean,hot breakfast offered daily, free shuttles to and from the airport ran every half hour, to go breakfast packed for us to take with us for our early departure. Very easy to catch the Bart into the city as the free shuttle will drop you off and pick you up right at the Bart station in the airport. You can also catch a bus a short distance from the hotel. The staff had printed instructions available at the desk on how to take the bus or the Bart. Overall pleasant experience.

"Nice airport hotel!"
Edith-Zaicsek, 24 Mai 2016

We have stayed here 2 x 1 night (before and after our motorhome vacation). The rooms were nice, the complimentary beakfast was great and the staff helpful. We took the bus (across the street, line 292) to downtown San Francsico. And we have rented a car at the airport for driving around. During our stay the airport shuttle was never on time and the bathroom is very small. Overall, we would recommend this hotel as a nice airport hotel on a central location.

"Would stay here again"
Colleen M, 23 Mai 2016

The rooms were well appointed, bed was VERY comfortable, staff friendly. Hot choices for breakfast. Go early rather than later for breakfast, fills up quickly. Location was great for us, we easily made it to AT&T Stadium, good food choices near by.

"Basic hotel"
Stefi863, 21 Mai 2016

We stayed in this hotel for one night coming back from Kona, Hawaii. We arrived around 10:00PM and the shuttle although a little late from the time we were told, it did arrive at the airport to pick us up. This hotel is convenient for the fact it is very close to the airport and has a shuttle that departs often. Now, the reason why I gave it a 3 star... we had booked a king and had the reservation made several months ahead. When we arrived the clerk was pleasant but did not tell us that the room she actually gave us had a queen size bed and was extremely small and in corner. I called downstairs asking what happened to my king size room and she said they were sold out. She then told me she could offer me a room with two beds and I decided to go with that. When we went to that room I noticed it had two double beds and not two queens. Number one, it would have been nice if the front desk person would have told us at time of check in she was not giving us a king size bed and given us choices and number two she should have explained that the two beds were not queen. The room was much larger than the one with the queen size and we were too tired to change rooms again, but we did not sleep comfortably because of the bed size. The window did face the highway but the noise did not bother us because we live in a downtown highrise so we are used to it. However, the window did not close properly and needed maintenance. The hotel itself has that older, dingy look, but if I would have gotten a king size bed I would have probably being ok. The lobby and frond desk was nicely done and remodeled. Breakfast was very good and plentiful. The price was good for the area and they did give us a government employee discount. I just wish we could have had the room we booked or a discount for the room we got.

"Nice"
Louisc17, 21 Mai 2016

Best value hotel right by San Francisco Airport, check in very efficient and special thanks to Bianca for giving that little bit extra with customer service. Breakfast good for a buffet, free transfer to and from airport every 30 mins. Bed comfy.

"Good place to stay "
Cinnamon207, 20 Mai 2016

Nice hotel, great service. Amazing breakfast and clean rooms. Shuttle service from airport. We picked this hotel because we shipped our motorcycles to Dudley Perkins Harley Davidson and hotel is across the street.

"Best BW in SouthCity"
jas4short, 20 Mai 2016

Hotel offers best breakfast in town, have superior customer service and plenty of available parking, plus frequent to and from airport shuttle .Head and shoulders above the rest of the BW in the area.

"Deserves 4 star w breakfast included if you book way in advance"
Highadventurer, 19 Mai 2016

Comfortable stay on 2nd level but you over an ugly slab of concrete. But if you are not spending much time in room, the lack of view does not matter. Almost daily rotation of front desk except Pinoy lady whom gives local tips to guests whom seek such. Another plus of staying here is if you don't like to dine, Mc Donald is cross the road ! The shuttle is quite regular on the hour and half hour so you don t waste much time waiting. With the many great reviews, they are bound to bump up their tariffs but there is always Holiday Inn across the road to give them competition. For my return trip 2 weeks later price went up from 130 (far advance booking ) to $250 !

"Nice, convenient stay "
sshillinglaw, 19 Mai 2016

Great overnight stay at this hotel, just minutes from the airport. The front desk staff was very friendly and helpful with my questions. The room was large and comfortable and the bed was ultra comfy. Got my wake-up call as asked. Didn't eat at the restaurant but it looked decent. The only reason I didn't give this hotel a higher ranking is because of the door slamming (which is par for older hotels I guess). Most people were respectful though and at least tried to quietly shut their doors. Overall, it was a perfect pre-flight hotel. Would definitely stay here again.

"Nice hotel - 5 minutes to airport"
jay6348, 19 Mai 2016

This is a very nice hotel. The shuttle to the airport runs every 30 minutes and takes 5 minutes to get there. Great complementery breakfast - eggs, waffles, bagels, bread and fruit. The room was large and very clean.

"nice hotel near SFO and still near city"
ashraf59, 19 Mai 2016

nice rooms with very comfy beds ,clean soft towels , wide room , the bathroom is at smaller side of size but clean . All aminities in room are present except safe , however they are offered at front desk free. wifi is good, breakfast is good and starts so early . free shuttle to and from airport every half an hour

"Very decent place for at least the short stay near SFO"
jeffreyjfred, 18 Mai 2016

To be fair, I only spent about 9 hours at the hotel - I got in one evening and had an early flight. The parking lot was crowded and it wasn't enjoyable having to go back out to my car after check-in to hand a tag on my mirror but I guess they have to monitor their lot closely. The check-in person was extremely nice and gracious - I was tired and grumpy and she made me smile (thank you!). The room was fine - clean, dark enough for sleeping, had appropriate amenities - and the price was very reasonable. Breakfast comes with the room - but they didn't have an offering for someone departign before the official breakfast opening. Very close to the rental car return at SFO - very simple.

"Comfortable San Francisco Area Hotel"
Newhere038, 18 Mai 2016

Although not right downtown, this hotel is a great place to make your base to see San Francisco and the surrounding area and not at downtown prices. Helpful staff, comfortable, clean atmosphere with a good breakfast each morning to get you started.

"A great hotel near the airport"
keithandhelen3, 18 Mai 2016

I stayed here because I needed an overnight near the airport but was pleasantly surprised by the quality of the hotel. It was very clean and I loved the bed. But, it was much more than that. The restaurant was good and the choice on the menu was large. There was also a very good. Throughout the hotel the service was superb. I was only staying one night but could very happily stayed many more.

"Recomnended"
Jana H, 17 Mai 2016

Very clean hotel, with friendly and helpful staff. We had 2 connected rooms and were very very satisfied. The buffet breakfast was very good, fresh and delicious.we enjoyed our stay although it was a shorter one. The location is near the airport, slightly longer distance to the city but we did not mind.parking available.

"Great room and deal on Park and Fly close to SFO"
Gaswith2ns, 16 Mai 2016

Excellent choice on a recent reverse Park N Fly. Convenient location very close to SFO, clean room with comfortable bed and nice continental breakfast. Shuttle service ends shortly after midnight. Friendly but busy staff. Close to airport so there has to be some flight noise. No problems.

"Very Nice Hotel"
Karen O, 16 Mai 2016

We checked in to the Best Western Plus Grosvenor Airport Hotel after a long drive and were please to see ice water and coffee in the check in area. The hotel is pleasant, the room was quiet (not facing the highway), and the desk staff were excellent. They steered us to great parking (you know San Francisco can be pricey) and dining options in the area. The bed was nice and soft, and the shower was hot. Enjoyed this hotel best of the three we stayed in during our trip to CA.

"Good location"
ebrallan, 15 Mai 2016

The hotel has a good location and airport shuttle service. easy access to public transport. overall good, the staff was good. we suggest to use disposable plates and cups at the breakfast area. thanks

"What a grate atmosphere"
rickyroy2016, 14 Mai 2016

There are all I need in the hotel, suttle bus services, newspaper, apples, bevarages, a nice resautant and etc. and non-intrutive but heartwarming service is wonderful. And the location is perfect to visit all sites in Silicnon Valley.

"Terrible!! "
Jade H, 13 Mai 2016

My friends and I got 2 rooms. Upon entering, Our room had cookie crumbs on the floor and our friends room was even worse! It was my first time to witness a room where the housekeeping staff left a plastic of garbage, glasswares, and laundry IN THE ROOM. All of these are upon check in. Told the front desk staff about it but he offered a downgrade room since they're fully booked. The front desk staff doesn't have a pleasing personality either.. And their staff seems unmotivated. Breakfast was terrible too. I would never stay in this hotel again and will tell my friends to avoid staying here!

"NICE HOTEL NEAR THE AIRPORT"
Spekjr, 12 Mai 2016

I was pleasantly surprised by this hotel. It's always hit or miss when you stay near an airport. This was a hit. It was clean and the staff was very attentive. I was afraid it would be very loud with planes flying over so I bough ear plugs but surprisingly I didn't have to use them. The airport shuttle was on time and the hotel had little grab bag breakfast for the early birds who were leaving before the buffet was open.

"It's All Good"
George B, 10 Mai 2016

Room was clean, bed was comfortable, tv worked well. Nicest breakfast area we've ever used, good breakfast with plenty of choices for anyone. Staff was accommodating and helpful, one of the employees loaned our daughter his cell phone charger.

"Decent"
808Kerry1958, 09 Mai 2016

Hotel was ok. Not great, not terrible. Clean and convenient. Lots of ambient noise - airplanes, doors opening and closing. Fitness room was small, but had what was necessary. Parking is limited on a busy weekend.

"Simple and convenient"
chnolos, 09 Mai 2016

Stayed there solo for 4-5 days. It's a good hotel if you're looking for a decent bedroom far from the main city. The most convenient BART station is at the airport, but there's a shuttle that goes between the airport and hotel. You can use the shuttle to get to the airport in order to catch the BART. The hot breakfast buffet is good, which helps save some money on eating out in the morning. For a decent price and good amenities, this is a good hotel to stay in when you want to travel. I would stay here again if I were to come back to San Francisco.

"nice stay"
Xin Y, 09 Mai 2016

nice stay at BW close to airport. the shuttle is convenient and the location is idea, the bed is comfortable, which is important. The breakfast is OK, but not much choice, if you don't picky on that, its ok. Room is clean.

"Close to SFO"
luxusleben, 05 Mai 2016

Bianca and her co-worker were wonderful! We were upgraded to a beautiful site. They even helped us with flight information and printing! Excellent employees! The free shuttle to and from the airport,that runs early and late, is a big help.

"Great hotel"
Kim T, 05 Mai 2016

Breakfast was really good, hotel shuttle efficient pickup/dropoff from hotel. Close to a shopping mall, McDonald's across the street and gas station. My family really enjoyed staying at this hotel. Parking can get quite busy in the evening.

"Good location....Nice breakfast!"
901raysas, 05 Mai 2016

Even though the hotel needs a "make over" I can say it is OK. Location was perfect to get on the train at the SFO Airport to San Francisco downtown. Breakfast was convenient and fresh, with enough variety of items. Staff was friendly but they should pay more attention to housekeeping mainly in the bathtub.

"Convenient and affordable hotel near San Francisco airport"
Frederick C, 03 Mai 2016

I use SFO airport frequently for return flights to get home. This is my favourite when booked for an early departure. The staff are always very friendly and helpful. The menu in the bar has some pleasant surprises -- more than the usual fare for an airport hotel. The hotel lobby area and main floor exterior were recently renovated. The rooms are comfortable and clean.

"nice stay"
RAMON R, 03 Mai 2016

were looking for something affordable on my visit to San Francisco and found it here. staff was very helpful the hotel is very close to the airport and very quiet, breakfast was good will recommend this hotel

"Quick stop before flying out of San Fran on early flight"
Anne L, 02 Mai 2016

The service was wonderful, the rooms and elevators are somewhat dated but functional. The food was good. After dropping off rental car the night before departure the shuttle was 10 minutes late from scheduled pick-up time. The shuttle was prompt in the early morning before our departure.

"Great Park/Sleep/Fly Hotel"
Lisa J, 02 Mai 2016

We have stayed here to park our car rather than using airport parking. Always have friendly service, good breakfast and a great night sleep before getting on a flight. This time we parked and spent the night on our way home. Our car is always in the same shape we left it in. No dings or dents. Very comfortable rooms, especially the beds This last time we were given a mini suite.

"Great value not far from the aiport and downtown San Francisco"
Cathy G, 01 Mai 2016

This was the first time I stayed at the hotel. I was looking for a hotel not far from the airport. It can be difficult to find a good value hotel with parking around San Francisco. This hotel was very clean, the free breakfast in the morning was great, and it was easy to get to from the highway.

"BEST HOTEL IN SOUTH SAN FRANCISCO"
carolyna568, 30 Avril 2016

The Best Western Plus Grosvenor Airport Hotel is the best hotel in south San Francisco. The hotel and staff lives up to the "PLUS". The rooms are large, clean and comfortable beds. Their hot breakfast is excellent and you can't beat the shuttle service that takes to from the airport and to the airport. We always stay at this property and I highly recommend it.

"Perfect for SFO parking and staying pre or post flight"
Shelly D, 30 Avril 2016

There are many park and fly hotels near SFO, but this one seems to have the very best staff. All were personable, friendly, and concerned about our visitor experience. The room was fine, the breakfast generous (average ingredients), and overall, I have now switched from El Rancho to the Grovesner. Special kudos to staff member Bianca.

"Relax after crossing USA and get pampered!"
JTorrenegra, 29 Avril 2016

Best Western Gorvernor is only a few miles from San Francisco International airport. How convenient!. A complimentary Shuttle service is provided and you do not have to hassle upon arrival with a car rental. A delicious buffet breakfast is prepared fresh daily by their hard working team. The lobby area is always busy with many travelers passing thru, but during our 5 day stay, the kind staff was Ready to accommodate our needs or questions. Easy central location to many sight seeing areas - loved the Golden Bridge and piers. And Best all all near to our family celebration in Pacifica, CA. Thank you Best Western for being the BEST.

"Protect your property"
SKEENA07, 27 Avril 2016

The stay itself was great but the problem we had was not resolved and I don't think we will stay here in the future. Mr. Kong,( the CEO was sent this) we had a problem and your managers didn't even address it. We paid to park there and our car was hit. The clerk said that problems of that nature are not covered. We ask to see any security videos to see if we could determine what car hit us and you didn't even comply with that courtesy. Mr and Mrs Keena The room itself was comfortable but the way management or lack of management to handle a problem is poor.

"Great Hotel Stay"
Ontavus Deon T, 26 Avril 2016

The entire experience at the hotel was great. The room was comfy, the location was great and offered easy access to all points due to the proximity of the highway, and the breakfast was great. The only thing that could have made it better was an indoor pool.

"Good hotel if you have a car"
Helga M, 26 Avril 2016

We stayed at the Best Western Plus for a San Francisco vacation. The hotel is close to the airport with easy access to the freeway. We had a car and were in the city center within 20 minutes. The hotel is nice, decent breakfast and everything clean. I would definitely stay there again.

"great stay"
yovitat2016, 21 Avril 2016

very close to airport, on time shuttle. Perfect place for short term transit stay. Quick check in/check out. room is pretty nice and clean. Breakfast are also good. overall, this hotel is good and value for money.

"Excellent accomadations as well as location"
Robert P, 21 Avril 2016

This hotel is overall excellent becuase of the accomodations, location and staff. We have stayed at this hotel for several years while doing buisness in San Francisco. The staff will see that you have everything that is needed at anytime, day or night! Individual consideration is given to each stay as we frequent UCS for variuos reasons.

"Great value"
Erin M, 21 Avril 2016

My family and I stayed here the night before a morning flight. The hotel building itself is very nice. It is also very popular! The front desk staff was helpful and able to manage all the people needing assistance. This is not your typical hotel breakfast. You have to check in with the head waiter, and then get in line. I guess that the food was a "high-end" continental breakfast, including hard-boiled and scrambled eggs, sausage, cereal, bagels, toast, juice, etc. Something for everyone! There is just enough parking. It was dark in the parking lot. Overall, a good night's stay.

"Exceeded my expectations"
Terri T, 21 Avril 2016

The hotel was very quiet, clean and comfortable. The staff was extremely friendly and helpful. The buffet breakfast offered a huge selection, which we thoroughly enjoyed. A Sees Candy store right across the street was an added bonus!

"Business and pleasure trip"
ewh53, 20 Avril 2016

The hotel staff was very friendly and went the extra steps to make sure our stay was pleasing. The noise level from the outside is a bit loud at times from the traffic flow. It is a good location for the airport, but rather isolated for convenient shopping.

"Overnight stay after long flight"
onetrawlergirl, 20 Avril 2016

The hotel staff was very nice, I was given a small room at end of bldg. Facing main street, after arriving at room I noticed a lot of street noise , so I changed rooms to opposite mid area of hotel. I was on the 9th floor, very nice remodeled rooms well equipted. I was happy, and had a peaceful night, even though the hotel was booked solid, it was very quiet later in the evening. There was a restaurant, but I has eaten out prior to checkin. The next morning I ate a free buffet breakfast, had most everything for a breakfast, only meat was a hash and potatoes which some might be unhappy with. There was fresh melon, juices, omelet stand, rice, cereals, eggs, and pastries, adequate for most guest on the run. During the day they are open for meals, and serve mostly oriental dishes. I was happy with my selection of this hotel. There is a charge of 7. For self parking, which is cheap for the area. It has easy access to the airport, and I would stay here again. Rooms are nicely appointed, staff are accommodating, and close to places to eat. There is an IHOP next door...the price was great for the area. Would recommend

"More than I expected..."
Mark R, 20 Avril 2016

Given the good price I was expecting a lot less. Pickup and drop off at airport was good and fast. Room was fine, not brand new but in good shape. Free breakfast was plentiful and good quality. Just spent the night between flights and it was a good choice.

"Good stay"
huoguo, 19 Avril 2016

Spent one night here as we needed to be in Daly City early in the morning. The beds were comfortable. The room had been updated some time ago, but it was in good condition. The breakfast was a nice bonus as it included several hot items, including steamed rice and corned beef hash. Overall, a good stay that's convenient to the airport and the surrounding cities.

"Great Hotel & Great Value"
Dallas D. F, 19 Avril 2016

I like this hotel. Its convenient to airport and San Francisco. The people that work here go the extra mile to make your stay great. Clean rooms, nice amenities. The shuttle from airport to hotel is very important to me. The breakfast is great and something for everyone.

"Wonderful stay in South San Francisco"
Terri T, 18 Avril 2016

This was a very nice, clean and friendly place to stay. The breakfast was great! It was easy to find off of the freeway. The added bonus was a Sees Candy Store right across the street. If we visit the area again, we will definitely stay here.

"Very good choice near SFO airport"
bethk722, 18 Avril 2016

We chose the BWP because of it's proximity to the airport and it was a good choice. The hotel bar and dining area had plenty of options. The queen suite was OK. We would have preferred the bathroom to be more accessible to the living room without having to go through the bedroom.

"Pleasure trip"
Fred A, 18 Avril 2016

Excellent overall, from staff to amenities...Staff are really friendly and very helpful. Hotel is clean and the rooms have plenty of space. The beds are very comfortable. Check in and check out is quick. Keep up the good work Best Western Plus Grosvenor !! You guys give out of town people a home away from home.

"Stay at hotel"
Lars B, 18 Avril 2016

There are very much noise from the airport and from the aircondition.The rooms are old and small. it's not possible to get coffee between during the day. It's an okay hotel for a short stop before flying out but not for a longer stay in San Francisco.

"Great option when visiting SF"
Emily Y, 16 Avril 2016

I attended a conference at the Moscone Center and refused to spend $400+ a night for a hotel room downtown. The Grosvenor was the most economical, yet high-quality, hotel I found. I was able to take BART to Moscone each morning, so I ended up saving a ton of money. The rooms at the hotel are roomy and light, and the bed is super comfortable. The breakfast in the morning is very good and is included in the room rate when you book your room directly with Best Western. If you're planning to visit SF, I highly recommend staying at the Grosvenor and saving some serious cash.

"Good Option For SF Airport Short Stay"
Rmgunderson, 16 Avril 2016

Not to be redundant, but my experience at this hotel echoes the majority of those made by the other reviewers. Hotel is close to SFO, it's old but being updated, service and check in and out is quick, rooms are small (especially bathrooms), employees are friendly, and breakfast is big but boring. My only criticism is simply that upon entering my room for the first time, the garbage from the previous stay was still there; pretty big oversight for a hotel that proudly shows its housekeeping awards. Restaurant menu is all over the map; no doubt trying to satisfy an international clientele. Be prepared to drive a bit for quality food; the area around the hotel is a food desert. What recommends this hotel over the dozens in the immediate area is the pricing and proximity to SFO, especially if you are just catching a flight. Perfect for a short stay; if vacationing in SF, there are better options.

"Everything you need!"
E L, 16 Avril 2016

What do you want in a hotel the night before an early flight home? 1-dependable shuttle service; 2-front-desk personnel who pay attention to your preferences; 3-convenient bar and restaurant with great bar food and menus; 4-no-hassle, in-house Internet; 5- a computer where you can print out your boarding passes; 6-clean quiet room with fridge, microwave, robes, and a comfortable bed; 5-a bagged to-go breakfast, even at 5 a.m. Best Western Plus Grosvenor SFO has it all.

"Average Airport Hotel"
Deb S, 14 Avril 2016

This is your basic run-of-the-mill airport hotel. It's all about the location and convenience of being near the airport and freeways. The room was clean and updated. The included buffet breakfast was quite good with lots of hot and cold options. There is easy access to the freeway and it's a short 20 minute (non-rush hour!) ride into SF. The price is WAY better than downtown so we chose to make the drive for our two days there. The surrounding area is commercial and I wouldn't walk around here after dark. Again - everything that is typical of an airport area. The hotel itself felt safe and the exterior entrances were key-card entry so it was fine.

"Best Hotel In the San Francisco Area"
John W, 14 Avril 2016

This hotel is great and easy to get to and the staff are the best !!!!! Parking is very cheap Vs staying in San Francisco which is very expensive !!! The beds are the most comfortable beds I have every slept in at a hotel.

"Decent Airport Hotel"
csteen, 11 Avril 2016

Nothing special. Room is typical of these hotels. Adequately roomy. Decor was pleasant.. Clean. Decent breakfast included. Recommend for this use.... going to and from airport and leaving car. Staff fine.

"They'll be expecting you!"
asgrindy, 11 Avril 2016

Everyone from the morning maid to the check-in clerks treated us as though we were the only patrons in the hotel. They were extremely polite and very helpful, Our suite was very clean and comfortable. We had dinner that night and breakfast in the morning...both were wonderful. We'll be back!!!

"Close but too close"
Tatitulov, 10 Avril 2016

Close to the airport but didn't get much sleep. Plains taking off thru the night, late night/early morning travelers were inconsiderate of others. Stayed the night before our flight early in the morning. Convenient shuttle bus, room is very nice, comfortable beds, restaurant open til 10 pm, breakfast starts at 6am we didn't get to enjoy but got a nice sack breakfast instead.

"Good airport hotel"
brijanguy2016, 08 Avril 2016

A good overnight hotel for airport, nice lounge, good clean room. Good value compared to many other SF airport hotels. Free shuttle service, punctual and regular. Hotel staff efficient and courteous, recommended.

"excellent choice for the airport"
humboldtraveler, 08 Avril 2016

This a really nice hotel with a great staff. We did a park and fly package. The shuttle was great. They even have real cups and glass's there. not like the hyatt airport hotel. We had food delivered and it was great. There is a large Costco right across the street for items and gas.

"Small Room, Would stay in a pinch but not long term."
Kristi W, 08 Avril 2016

We stayed here for an overnight connection. We got to the shuttle bus area, I called and asked how frequently they came and she said the next one would be there in 10 minutes. We diligently watched the shuttles come. After 20 min I called back and they said I missed it. Next one was in 20 minutes. So we waited. A bus parked way behind the others, I started walking toward it to see who it was and the driver stepped out. I asked if he was with the BW Grosvenor and he said no. As I was walking back, the bus started to drive by and I saw it was for our hotel. Had to flag him down. Hotel check in was nice and quick. Got up to our room which was next to a stairwell. The wind was blowing so hard it was whistling through the stairwell door. We could hear it in our room. Our room was tiny. Probably 12x12. It had queen bed, 1 nightstand, small table, desk at the foot of the bed and a cart with fridge in it. Everything was nicely updated, just very very cramped. We ordered room service which was very good, very plentiful and considerable affordable. We did not do the breakfast the next morning since we had an early flight. They were supposed to have snack bags for those leaving before breakfast but were not ready for those leaving on the 4am shuttle.

"BW Grosvenor"
crafty1too, 07 Avril 2016

Clean hotel, friendly staff, especially the woman bartender- who went out of her way to please. We didn't care for the free breakfast, but it was a full breakfast including eggs, potatoes, and sausage, waffles, yogurt, etc. Convenient off the freeway location to SF Airport. The only issue for me was although it is only about 9 miles outside of SF, driving into SF during morning commute traffic, and back to the hotel during rush hour was a bit difficult. A 9 mile drive took 35 minutes.

"for quick over night to be close to airport and auto rental return."
Eddie B, 07 Avril 2016

room is standard but nice. Bed is very good and comfortable. service is very good. breakfast is very nice and very nice seating. Parking was extra. wifi worked well in the room without probs. very nice office with 2 computers and printer. IHOP and Denny's near by. Free shuttle bus from/to airport. they stop at Holiday Inn across the street and Travelodge down the street plus at this BW hotel as well.

"Close to Airport + Good Breakfast"
Hanadi S, 06 Avril 2016

The hotel is very close to SF airport. Have Mc Donald in front of hotel. Breakfast is great. But the sad thing is they charged USD7 for parking fee for hotel guest. It is not easy to find a parking space inside the hotel. I stay in 4th floor in front of elevator that make very loud ring everytime the elevator got to the floor. Very annoying.

"Surprised!"
Jasmine A, 05 Avril 2016

I had an unexpected overnight layover in San Francisco and I had nowhere in mind until I found this surprising gem of a hotel. It stands out in my memory because of how effortless the entire check-in and check-out process was for me, as well as how neat and classic the entire hotel presented itself. The shuttle to the airport was lovely and the driver was a complete sweetheart. My room was immaculate and it was very quiet. The front desk staff were extremely courteous and kind. I've been meaning to leave a review for a while now. A big thank you to making my layover bearable (and enjoyable!)

"San Francisco Vacation"
bluenose2, 04 Avril 2016

We stayed in the Best Western Plus at SFO for our two nights in San Francisco and found it overall a great hotel for our stay. We were a family of six and had two rooms. Front desk was very friendly and helpful, especially Mary. Lady in the bar/restaurant was also very informative and nice. Shuttle to the airport was convenient to catch the Bart into San Fran and to the airport later. They also stored our luggage when we had a late departure. Everyone enjoyed the complimentary breakfast offered, and my husband made use of the fitness room in the evening. I would stay here again when in San Francisco.

"Great Hotel for Airport Travel"
lewisdf, 31 Mars 2016

Hotel and restaurant staff were very nice. The rate was reasonable, parking was easy, staff helpful, room clean and comfortable, shuttle easy to use, etc. The only reason that I would rate it a 4 vs 5 is that the shuttle only runs every 30 mins. Would be nice if they joined with other hotels and could offer every 15 mins.

"Good Value"
Joanne M, 30 Mars 2016

Excellent choice for a trip to San Francisco with reasonable parking and a comfortable stay with free breakfast. Only 20 minutes into SF. Very close to airport with free shuttle. I will stay there again!

"Very good value"
Alice D, 30 Mars 2016

I booked this hotel on my brothers recommendation. He has traveled around the world for his work and in his leisure, he and his partner use Best Western hotels as they are a good value and provide what he needs. I am pleased I went with his recommendation. I am disabled and was visiting my 3 and 5 year old grandsons. I booked a room for myself, my grandsons and my daughter, for four nights. From the first time I contacted the hotel they helped me choose the right room. I had originally decided on a single king bed as the boys co-sleep with their parents, but the hotel moved me into a disabled room with two queens for the same price. It worked out perfectly. My grandsons, as all children this age are, were very loud and messy. The hotel staff was gracious about getting us extra towels, cups and accessories. They vacuumed the room twice one day because of the mess they made with crackers. In the restaurant, they were treated like little royalty and the staff was quick to clean up a spill or get more napkins for us. The staff answered my questions accurately about how to get places I wanted to take the boys. Staff was knowledgeable about the area and knew were there were parks and kid friendly venues for me to take the boys. I got confused about check in for my return flight and one of the staff stood with me and helped me take care of it and get my boarding pass. They offered to help me get my walker in and out of my rental car, as it was heavy and awkward. Once my youngest grandson took off running out the front door of the hotel and one of the staff caught him just in time. (The boys can be a handful at times). Thank you for the great experience you provided for me. I will return

"Almost Perfect!"
ruwenv, 29 Mars 2016

This hotel is the venue of my seminar, so I booked in this hotel for 4 nights. The hotel staff were friendly and helpful. Ameneties included were mini-ref, wi-fi among others. Room/bathroom were clean. Location is near the SFO airport and McDonald's is just across the street. I have no problem with my stay except with for free breakfast food which has limited choices. For my five days stay in the hotel, the breakfast meals always come with meat containing pork.

"I would recommend this hotel"
Ronald S, 29 Mars 2016

The property is very well kept. Staff is helpful and pleasant to deal with. The morning breakfast was outstanding. Location is a big benefit. Close to freeway with easy access to San Francisco or the Peninsula. Family friendly, quiet and a great place to stay.

"They get it right every time!"
Darbyanne, 28 Mars 2016

Again... a perfect stay! The hotel is very well managed. The entire team has a real sense of pride in the quality of their work. Breakfast is delightful, a great selection run by caring staff. I love this hotel!

"Nice"
cuong p, 27 Mars 2016

Search for a good hotel deal around SFO area, we booked this hotel for 3 nights with a good price. The hotel were Clean, modern, quiet and very close to Sfo. Staff were friendly. One was even showed us some area to visit. Breakfast included. Free parking. We will book it again in the future.

"Worse ever stayed in Best Western hotel"
Jason A, 27 Mars 2016

1. Did not got the room I reserved 2. Very... bad Wifi. I waited 10 minutes to load a page or timeout. 3. Noisy room because it is close to the freeway 4. When complained, the front desk staffs just said "I am sorry" and did not try to help me.

"Great place to stay near SFO."
Neil S, 26 Mars 2016

Friendly, competent people at the front desk, clean, comfortable, quiet room with all the amenities and the shuttle is always on time and helps with the luggage. Hard to beat for the price! Have been staying here for many years and very consistent service and cleanliness.

"Stop-over"
Matin Mansoor A, 26 Mars 2016

Overall experience was good for comfort, amenities, facilities & staff services Except the room was small if for mature couple stay. Good wifi connection & breakfast was nice. Was given microwave when requested.

"Good price and very convenient to the airport!"
Denise M, 25 Mars 2016

We stayed 3 nights and if you need to stay near the airport, this is perfect, with good prices (booked through Booking.com). The hotel is relatively well maintained, and while not immaculate, it's clean enough. For example, all along the baseboards in our room, there is an accumulated dust line on the carpeting. But, not a huge deal. The first day, we were gone all day and got back to find the room not cleaned at all. We called reception right away, then spoke to a staff member who came up with toiletries we had requested and the next morning mentioned it to desk staff. Nobody apologized; we just got a "Hmmmm... we're not sure what happened there!" When asked at checkout if everything went OK, I repeated myself and the desk person looked puzzled, but not concened. Due to that lack of concern or apology, I insisted on some recognition of the loss of service paid for and he refunded me $7.00 for one night of parking. Speaking of which, parking is paid, and they must have a very healthy airport parking business, because the lot is always crazy full and we often had to circle around a few times before finding a spot. Good breakfast with hard working breakfast staff. All things considered, our stay was positive with a couple of minor annoyances, and we would return.

"Good choice in San Francisco"
CarolynPrinceGeorge, 24 Mars 2016

We stayed here 3 nights and we're pleased with this hotel. The shuttle to the airport got us to the BART station which was then a short ride downtown. I'm glad we didn't try to take our car downtown as SF traffic is crazy and parking, if you can find it, is expensive. There was originally a mix up as we were given a handicapped accessible room which we didn't ask for but they were very helpful in changing us to a regular king room on the same floor. We even had a bit of a bay view from our room! Breakfast was very good, lots of choices and regularly refreshed. Our bed was comfortable. We'd defiantly consider it again. They have sufficient parking but charge $7/night - free would have been nice.

"Many ammenities"
jas4short, 24 Mars 2016

The Best Western Grosvenor is one of the top three Best Western plus in the Bay Area. Their courteous staff and excellent breakfast are unparalleled. Always recognize the Best Western Platinum members, also. Always an enjoyable stay while on business trip.

"Exceeded expectations "
Jan F, 23 Mars 2016

We were pleasantly surprised by the service we received at this Best Western. From check-in to check-out the staff delivered above average customer service. The person we checked in with asked questions and offered services to meet our needs. The restaurant staff was friendly and quick. The room was small but very clean, attractive and had everything we needed. I would definitely recommend.

"Great rooms and customer service"
Karen S, 23 Mars 2016

Great service. Free shuttle to the airport. Bagged breakfast if you are leaving before breakfast is served. NO free coffee in the lobby. Rooms were clean. You can hear the airplane noise, but to be expected being that close to the airport.

"Nice Place"
Patrice S, 23 Mars 2016

I stayed here for a training course and the hotel is nice and the staff were good but it is not near anything. I did have a problem at check in. I asked for a quiet room and they put me in a room across from the elevator. I didn't even settle in before calling and requesting a different (quiet) room. It took some negotiating but eventually they gave me another room. The stay was good after that.

"Good enough for a business trip - quiet and clean rooms"
ConstanTraveler77, 22 Mars 2016

They charge $7 for parking. The hotel is very close to SFO, but you rarely hear the air traffic. They have a restaurant and bar on site. While the hotel is an older property, it is clean and comfortable and you can see that some updating projects have been completed and others are still yet to be completed. The pillows are small and the mattress was firmer than I like, but all things considered equal, I would stay here again on a business trip. I wouldn't try this place for a romantic weekend. There isn't much around the property, an IHOP and McDonalds.

"Would Have Given 5 stars but..."
Lynneth D, 22 Mars 2016

Other than a very welcoming lobby, nice decor, staff were nice and accommodating; however room fell short of my expectation as I assumed the beds would be Queen sized; it came as full sized ones and my room did not have a microwave oven; when I notified the receptionist about the beds she insisted it was Queen sized so I did not bother asking for a microwave oven. Other that that..overall the hotel stay was okay hallway was clean; breakfast was satisfying with a lot of food choices, I just wished they serve oatmeal-but everything was a-okay.

"Good Value for services"
Sandra F, 22 Mars 2016

Comfortable room, Wi-Fi, complete Breakfast, Car Storage available, Airport Shuttle on the half hour, Courteous staff. Have used Best Western Grosvenor four times; each visit has been very satifactory.

"Everything you need for a stay near the airport, BART will take you to The City"
Trippidydooda, 21 Mars 2016

You will get everything you need if you stay here. FULL continental breakfast with biscuits & gravy, scrambled eggs, the works...not just pastries and coffee. VERY busy dining area at peak time, but there is plenty of seating for all the breakfast eaters. Room was quiet and comfortable. Bathroom is tight but it got the job done. First time travelers to CA beware, our water restrictions mean business, so low flow faucets are everywhere, this hotel is no exception. Pool is outside in the parking lot. Kids would love it no matter. Truly a traveler's hotel. Has Everything. Bar seating area open 24 hours, last call at midnight, ample selection, great staff. If you have time, you will be so close to San Francisco, drive in and go see The City. Hotel is very close to the Milbrae BART station, less driving, easy trip to The City with no parking hassles if you want to use public transportation, downtown buses, cable cars etc. If you don't have a day to play, but you have a couple hours to spend, you can sit by the windows at the restaurants just down the road from BEST WESTERN PLUS and watch the planes take off.

"overnight stay for airport"
amyknoche, 21 Mars 2016

My family of two adults and 2 kids ages 13 & 11 stayed here over night before our flight home. Shuttles arrived on time as posted on the shuttle schedule. Breakfast was excellent with hot and cold foods. Beds were comfortable.

"Everything I Wanted"
lloydl973, 21 Mars 2016

I expected clean and neat, and that's what I got. It isn't a destination in itself (which is the only reason I didn't give it a top rating), but for what it is, it does it well. Wonderful breakfast, clean room. My stay in San Francisco was better for the experience.

"Good customer service"
Javier C, 21 Mars 2016

Receptionist was great and very helpful, room was nice and clean besides the people next door letting their baby cry for over an hour everything was great. Good Breakfast and a nice restaurant and bartender who made you feel right at home.

"Good Locations"
wwingo, 20 Mars 2016

Right off of the 101. Clean, continental breakfast. Other places to eat breakfast if you don't want the Continental breakfast. The only bad thing is they charge for parking. Next time I will use Taxi or Uber to get rides to my destination. The $114 parking charge was a bit much.

"best airport hotel"
david6363, 17 Mars 2016

I Have stayed here many times and I will not stay anywhere else. Very clean, Quiet, and really great staff. Very comfy beds, close to airport, and free shuttle service. They also let you leave your car there while gone on your trip. Absolutely awesome.

"great location at SFO"
Majmacc, 17 Mars 2016

Close to the airport with timely shuttle service. Good full-service hotel. Well-made cocktails in lounge and very well prepared dinner in restaurant; with very reasonable prices. Very comfortable bed in quiet room that blocked out all airport and traffic noise! We'll be back, whenever we're travelling through San Francisco.

"Super Bowl week 2016"
YStay, 16 Mars 2016

We were coming to SFO from NC for the Super Bowl....I was skeptical at first as I had gotten a really good rate through my vacation club. I was afraid once we got there, they would try to charge me extra, but they did not. The only trouble we had was a long wait at the airport for the free shuttle. It is possible the shuttle passed us as we weren't sure what we were looking for....the rest of the week was a breeze. We rode the shuttle multiple times during the week to connect to the BART (train/light rail) into downtown SFO. The drivers seemed happy that we rode the shuttle a lot, of course, we did tip him a couple dollars each time. The beds were very comfortable and the daily breakfast was a nice surprise....it was interesting to get see steamed rice for breakfast. Each day the offerings were a little different. It was really nice to see fresh apples in the lobby and citrus infused water as well....computers were available for checking points of interest or flights....overall, I definately stay again. However, if you think you will be going into downtown often, it cost us 18.00 per person round trip to ride into downtown each time....almost 60.00 for the 3 of us...so not really worth it to go into town for dinner...however there was a downtown South San Francisco shuttle that took you close by for more restaurant choices. The shuttle was free during Super Bowl week. Close by there is a IHOP and a pretty good Chinese Buffet...across the street there is a McDonalds....next door there is a See Chocolate shop....we were only about 1 mile from the airport. 40 miles from downtown SFO and about 40 miles from San Jose....pretty much right in the middle of where we needed to be.

"Okay for an overnight, but definite room for improvement."
shampooguru, 15 Mars 2016

Hotel is very near San Francisco International Airport and is listed as a Best Western Plus. The rooms are very small and dark, and the front desk staff, while cheerful, have a terrible habit of asking you to wait while they talk to each other, communicate messages over the walkie talkie, and answer the phone. The restaurant offers basic fare, but something for every taste, from Asian, to Italian, to sandwiches, steaks and seafood. My server, Linda, was very friendly and efficient. While I probably won't return, for a quick business overnight, this hotel is acceptable.

"A great place to stay."
TripMember06162015, 15 Mars 2016

There was a free shuttle to and from the San Francisco Airport, we were glad of as it was pouring rain. The driver was courteous and let us know which hotels he would call at, ours was the first. The ladies at the reception were very helpful. Water with fruit in was available while we waited to check in. The room was spacious and clean and the beds were very comfortable. An excellent breakfast with a variety of items was available and include, free papers were also available.

"denied late check out and had to get another hotel just for an hour!"
Veronica M, 15 Mars 2016

I was forced to leave when i needed late check out to get ready for a late afternoon meeting and Roberta denied it to me and I had to scorunge and was stressing out trying to locate a neaby hotel to save me BUT i had to pay a full nights stay for just one hour I needed. I a,m asking for a refund becuase I stay at many hotels and it was never a problem but all that I had to go thru was awful. unless they refund me I will never go back again and will tell everyone I work with,

"Very pleasant staff"
Laura C, 15 Mars 2016

I left my cell phone in my roomon checkout, staff found it and kept it for me until I could collect it.Very honest and pleasant staff. Overall it was a pleasant stay with a friendly atomoshere and a convenient location for the airport and city.

"Don't get discouraged "
lovetripsdd, 13 Mars 2016

Don't get discouraged by the old interiors of the lobby and the hallways, when you get to your room you'll see that the rooms.and the bathrooms are renovated and really looks nice! The room is very spacious too with a big screen tv and the bed is very comfortable. The staff are friendly and the restaurant downstairs offers good food. Breakfast was included and it was sumptuous - 3 main courses and lots of fruits and bread to choose from. Hotel is very close to the airport, less than 10 minutes shuttle ride. You have to wait for aboit 30 minutes for the shuttle though because it doesn't arrive on time.

"Affordable in San Francisco "
MikeG7199, 13 Mars 2016

Stayed two nights to get out of the rain. Ok transit access but some real crazy people on the BART. Breakfast was good and changed from one day to the next. If you want to check in earlier than 3pm you need to make arrangements prior to getting there.

"Close to SFO"
Greg R, 10 Mars 2016

Deluxe suite was great. We only had one night to enjoy this awesome room before boarding a plan for Europe. The room was spacious with two flat screen tvs so everyone could see what they wanted. The hotel staff were very accommodating and the only struggle is when you arrive late you will need to park way out back. I did not use the restaurant during this stay but I have used it in the past and the food is very good. I recommend the bay shrimp salad.

"Wonderful stay"
Lunorah B, 08 Mars 2016

We have stayed at this property many times in the past and have continued to get consistent wonderful service. The rooms are clean, spacious, and breakfast generous. They treat their BW members very well too and accommodate when they can.

"SFO Airport South"
Rick R, 08 Mars 2016

A centrally located hotel not far from the airport and very efficient. Airport van service very reliable. I highly recommend it. I have stayed here some 15 times over the last 10 years...the beds are especially comfortable. If you want a hotel near the SFO airport, this should be the one.

"Old faithful"
trplr, 07 Mars 2016

We stay here several times a year. The rooms are always clean and fresh. The staff are competent and friendly. We use the shuttle service which is a great convenience. We choose the park-and-fly option, which saves us money and time. The free breakfast is acceptable and other meals are good.

"Does what its designed to do"
862dukec, 06 Mars 2016

I stayed here because it was convenient to my business trip plans in downtown SF. It is clean and the breakfast