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Best Western Hotel Empire Towers, Sioux Falls

4.5/5  - basé sur 490 notations.
4100 W Shirley Place, 57106-0707, Sioux Falls, United States - See map

Welcome to the Best Western Empire Towers! Take a dip in our indoor heated pool, just one of the many things to keep our guests staying at our Sioux Falls hotel longer. When looking for Sioux Falls hotels near Empire Mall, our hotel is less than half a mile away. You'll also be minutes from the Falls Park Visitor Center. Getting away from it all is taken to another level here. Fresh baked cookies in the evening Sunday-Thursday is a touch of home and a perfect treat during your stay. Whether you're headed to the Sanford® Sports Complex for an event or hiking one of the local trails, we know it's the little things that make your trip special. Free high-speed internet and a free full hot breakfast make your stay even more comfortable. Before heading out for the day take in our generous buffet spread featuring waffles, fresh pastries and fruits, yogurt, cereal and bottomless 100% Arabica coffee. LifeLight in September and the annual Jazz Fest in July is just a couple of local events that bring crowds to the region. If you're here to visit a loved one at Avera Heart Hospital or Sanford Children's Hospital, you can enjoy a quick commute from our Sioux Falls hotel. Guests in town for events at the University of Sioux Falls or Augustana University can also get to campus in just a few short minutes. From the Denny Sanford PREMIERE Center to the Dakota Alliance Soccer Ringneck annual event, location is superior here. Our Sioux Falls hotel is also near Dawley Farm, Ravens, Marmon/Keystone and the Sioux Falls Arena, perfect for business travelers who want to be near their daily destinations. Just don't forget a hearty American breakfast and your afternoon cookie even while here for work. It will help get you through the day so you can enjoy some well-deserved leisure in the evenings. Reserve a room at the Best Western Empire Towers today and feel at home!

Best Western

Hotel Empire Towers

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 490 guest reviews
NOTE ISSUED
Excellent
248
Very Good
167
Average
53
Poor
13
Terrible
9
REFER TO NOTICE
Business Business
62
Couples Couples
159
Family Family
183
Friends getaway Friends getaway
34
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"2018 Road Trip"

4
10/07/2018

Our family stayed here one night during our 4000+ mile road trip. We enjoyed our stay to some extent, but it could have been better! Pros - • The room and bathroom were both very clean. • The staff members were all friendly and helpful. • Our kids loved the small welcome gift for being BW rewards members. Cons - • Breakfast was not as good as other BW's we've stayed at and the dining area was somewhat small. • No extra toilet paper was provided, which meant we had to ask the staff for more (not a big deal, just inconvenient) • A dog left unattended in the room next to ours barked for long periods of time. And while not the fault of the hotel, it made our stay less enjoyable. Please note... as pet owners ourselves, we do commend the hotel for allowing pets. It's just some people can be inconsiderate jerks and poor pet owners. • The walls were extremely thin, which meant we heard everything in the hall and the adjacent rooms. • The small road leading to the hotel was riddled with very large pot holes.

"Above and Beyond"

4
22/06/2018

The staff at the Empire Towers Best Western were outstanding. We had several difficulties (not related to the property) to which the desk staff responded in every way they could. Ronnie, especially, moved us to a room that met our special needs and gave us the best rates possible. Another person gave us the name of a close, recommended urgent care facility. We had such a good experience that we rebooked for our return trip through Sioux Falls. The breakfast and physical aspects were average. The level of cleanliness was high.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Ronni know that she made an impact during your stay. We look forward to welcoming you back again soon! Take care, Amanda T General Manager

"Nice room and comfortable"

5
20/06/2018

They had a good room, plenty of towels, good bed and good breakfast. It was hard to get to, but it was worth the stay and it was nice. The staff was friendly and recommended different restaurants plus cookies.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for your review and for choosing to stay with us. I am so glad that you enjoyed our breakfast and rooms. I will be sure to let our staff know how much of an impact they had on your stay. We hope to welcome you back to the hotel soon. Take care, Amanda T General Manager

"Excellent very clean hotel with large rooms and helpful staff."

5
07/06/2018

We are very happy with every facet of our stay at the BW Empire Towers. Staff was very friendly and helpful, the room was large and extremely clean, the beds comfortable, and our stay was affordable. The breakfast was even better than usual.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Janet M, Thank you for giving us a perfect rating! I am so glad to hear that you enjoyed your stay with us and I hope that your next stay at the Best Western Empire Towers is just around the corner. Call us if there is anything we can help you with. Take care, Amanda T General Manager

"Excellent"

5
04/06/2018

This property is well maintained and clean. Staff is pleasant and professional. I was given an upgrade for my gold elite status without having to ask. The price was quite reasonable especially for the quality.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Hydee T, Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Empire Towers the next time you are in Sioux Falls. We look forward to your return. Take care, Amanda T General Manager

"Sioux Falls Best Western Stay"

4
29/05/2018

Hotel was very nice and the price was extremely affordable. Close to the areas that I wanted to visit (Falls Park and Great Plans Zoo). I appreciated the gift I received for being a rewards member. If I were going back to Sioux Falls I would stay there again.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Traveler, Thank you for your review and for choosing the Best Western Empire Towers for your stay. I am glad that you found our location convenient and were able to explore the area. We hope to welcome you back again soon. Take care, Amanda T General Manager

"The very best in Sioux Falls "

5
27/05/2018

My wife and I decided to stay here on our trip from Oklahoma to Winnipeg and this hotel was a great stopover. We paid a fair price here. All of the staff members went out of their way to make sure we had the best stay possible. Our room was big and spacious and clean. The hotel is easily accessible from I-29 at Exit 77. We've stayed at other hotels in the area before we tried this hotel and none of them even came close to the experience we had here. This will be our only choice in Sioux Falls from now on. We will definitely stay here again

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Joe S, Thank you for choosing to stay with us at the Best Western Empire Towers. I am glad to hear that your stay with us was a pleasant one! Our location is definitely convenient for those passing through and those looking for restaurants within walking distance. It means a lot to us that you think so highly of us! It is a boost for us every time we hear positive comments such as these. I look forward to welcoming you back again. Sincerely, Amanda T General Manager

"recommended"

4
22/05/2018

I stayed three nights in the BW Empire Towers hotel. It is a nice looking building, the room was spacious and clean; the "no pets allowed" policy for part of the hotel is supported by signs on the door of rooms on the third floor. The only negative point was the taste of the scrambled and fried eggs (breakfast items). Also, I could not appreciate the large potholes in the road leading to the parking lot of the hotel (although that is outside the hotel property). The front desk staff is friendly and effective. If it would have been possible, I would have rated this hotel 4.5 out of 5.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Traveler, Thank you for your detailed feedback, we truly appreciate you letting us know how we are doing. I am so glad to hear that you enjoyed your time with us and I will be sure to pass on the compliment to the front desk. Rest assured, the potholes are not a constant. We have had such a late spring that road crews have not been able to do much about the potholes around the city yet. Our road is on the list to be fixed, just as soon as the weather cooperates! I hope you get a chance to visit us again! Take care, Amanda T General Manager

"All Is Good"

5
19/05/2018

We have stayed at several Best Western Hotels and have never had anything to say negatively about any of them. The Best Western Hotels are our preference when it comes to having to pick a hotel to stay at.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for giving us a perfect rating! I am so glad to hear that you enjoy staying at Best Westerns where ever you travel. I hope we get to be part of your future travels as well. Take care, Amanda T General Manager

"Will not be staying here again and do not recommend!"

1
06/05/2018

My family and I booked three rooms for Friday May 4th through Sunday May 6th, as my sister was searching for her wedding dress. Every room had issues. The room my sister, daughter, and I stayed in reaked of men's cologne and cigarette smoke. There were burn marks on the carpet and something brown was splattered underneath the sink all over. We complained about the smell of smoke, especially since I am 34 weeks pregnant and my daughter is 4. They were booked on Friday night so they couldn't switch us rooms but instead sprayed a deodorizer all over the room (which once again just masked the smell momentarily). On Saturday after complaining again because at that point, the cologne and deodorizer wore off (not to mention our pillows all reaked of smoke), they were able to switch us rooms. I will say, the new room was on the second floor and was very clean and didn't smell; it was almost as if we were in a different hotel. In my Mom and Aunt's room the bathroom tub/shower would not drain, the card reader would only work intermittently (had to have keys remade numerous times), and it smelled very musty/was dirty. In my Grandma's room, a light was burnt out and her TV consistently had issues/wouldn't work. Also, on Saturday we went to go swimming (we had no issues swimming Friday evening) and went into the pool area only to find that the pool had completely flooded out into the walking area. We reported it to the front desk and their response was that maintenance must have forgotten to turn something off. For the price we paid to stay here for two nights and for three rooms, the issues we encountered were and are unacceptable. I read reviews on here before booking this hotel and was extremely dissatisfied with what we encountered.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Jessica C, I appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry that you had so many problems with your rooms. All of your comments are essential to educating our staff about good service and we will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your complaints are addressed. I hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Sincerely, Amanda T General Manager

"Great Stay"

5
19/04/2018

Very pleased with our stay! Great staff, breakfast was good. This was our second time at this hotel and we'll stay again! Close to the mall and many restaurants. Convenient for us while visiting family in South Dakota.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for taking the time to let us know how we are doing. I am so glad that we are your top choice when you stay in Sioux Falls! I look forward to seeing you again. Take care, Amanda T General Manager

"Snowed in Tight"

4
18/04/2018

Snowed in allowed us to talk to other guests and BW personnel. I really appreciated that BW thought enough of their employees to tell them to stay home on Saturday. The motel explained this to all the guests. Also, I was amazed that the Frying Pan was open right next to the motel. Good stay for a blizzard.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Loren S, Thank you so much for your kind words. We didn't think work was worth risking everyone's lives to go out in a full blizzard when even in town visibility was less than a block. We really appreciate your understanding and are glad that you were safe and warm in the hotel! I hope to see you again, hopefully during better weather! Take care, Amanda T General Manager

"SD Rock n Roll Hall of Fame Weekend"

4
16/04/2018

Staff was fantastic!! Rooms were very nice & clean, and staff went out of their way to make our stay a great one! With 20 in our group - they allowed us to use the breakfast area at night to visit so as not to wake their guests next to our rooms. Location just 2 blocks from the mall & easy to get to. Was a fantastic time even with the blizzard that was happening.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear struve2018, Thank you for the wonderful review! We truly appreciate your trust in us. We had a fun time as well when your group would stop by the desk and tell us about why you were all there and what it was like when the band was still together. I am so glad we were able to help you catch up after so many years! Take care, Amanda T General Manager

"GREAT PLACE CLOSE TO I29 IN SD"

5
08/04/2018

Our room was quiet, comfortable and very clean. The front desk was polite, efficient and very polite. We arrived very late and check in was fast and efficient as was check out the next morning. The staff here are very helpful from the cleaning staff, front desk and breakfast room. What we have learned to expect from Best western. A nice comfortable room, great, well trained people and service we have come to expect. kudos toall of you

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear danaaV6374SD, Thank you for your second review! I am so happy that you enjoyed your stay. I hope you get a chance to visit us again. Starting in June we will have fresh popcorn in the evenings and new lounge chairs in the rooms to relax in. Take care, Amanda T General Manager

"Great place for traveling"

1
03/04/2018

This facility is just off of I-29. we checked in fairly late and the front desk is excellent. The room we booked was quiet, very clean and comfortable. Internet was good, bed very comfortable, and bathroom very good. Breakfast was also excellent as was pre-checkout.We will be back.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear danaaV6374SD, I am glad to hear that you enjoyed your stay with us. I am curious as to what we did wrong though, for you to give us an overall score of 1 out of 5. If there is anything we could have done to make your stay better, please don't hesitate to call me. Take care, Amanda T General Manager

"Clean, clean, oh, so clean!"

5
20/03/2018

We stayed here March 15 - 17 for the state basketball tournament. Check is was quick and easy. The lobby of the hotel was noticeably neat as well. Our room was inviting, and the bed so comfortable. I have never stayed in a hotel this clean. The bathroom was absolutely spotless! The rest of the room was fantastic. The continental breakfast was good -- waffles, cereals, other hot and cold foods -- and the breakfast room was clean. The attendant did a fantastic job! We will stay here again. Great accommodations for an even greater rate!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Jackie J, Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Empire Towers the next time you are in Sioux Falls. We look forward to your return. Take care, Amanda T General Manager

"Nice stay"

5
03/03/2018

Older hotel that is well maintained and clean. I was pleasantly surprised with the breakfast. I have special dietary needs, and it was nice they had low fat hot protein options on the buffet. The front desk service was great too.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Michael B, Thank you for taking the time to review your stay with us. I am so glad that you were able to find food on our breakfast for your individual needs. We try to have something for everyone! I hope we get a chance to welcome you back again soon. Sincerely, Amanda T General Manager

"Nice play to stay!"

5
02/03/2018

My daughter and I had to visit Sioux Falls for a dance competition and we chose BW for our stay and were well pleased. The room was very clean, the beds firm, and the hotel staff were always courteous with us. My daughter really enjoyed breakfast each morning, and we always left satisfied. Hotel is located near most everything in town with the large mall across the street. The pool is slightly smaller than others we have visited, but it worked for the kids in our group. We will definitely return again!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Empire Towers the next time you are in Sioux Falls. We look forward to your return. Take care, Amanda T General Manager

"No surprises!"

3
07/02/2018

A chain hotel with no surprises and is in a great location close to the highway, shopping mall and restaurants. Booked a two-bed room for two nights, but I didn't sleep well. The air conditioner was on and off with a dripping sound and the hallway and upstairs were very noisy. I would try a different hotel next time as there are many choices in the area.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear MaxineChen, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs. I am very sorry that you did not have the restful stay we try to give every guest. If there is anything I can do for you in the future, please do not hesitate to give me a call. Sincerely, Amanda T General Manager

"Very good place to stay"

5
28/01/2018

I have stayed here before but this time it was because of a pending blizzard. This time, as in the past, I found the staff very friendly and always helpful. The breakfast is very good with many choices of cereal, bread, juice and waffles. The room was very clean and the internet signal was very good. The hotel is located just off of I-29 and very easy to get to. There is a big mall close by too.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Frank M, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. As always, if there is anything we can do for you, don't hesitate to give us a call. Take care, Amanda T General Manager

"Great stay!"

4
27/01/2018

We really enjoyed our time at this hotel. Easy check-in/out process. Nice selections of breakfast items. Pool was warm and pool area was clean. Shower had plenty of pressure and hot water. TV could have been bigger.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear drfreeman2018, Thank you for your review and for choosing to stay with us. I am so glad to hear that you enjoyed the breakfast and pool area. If you are in Sioux Falls again, I hope you will give us a call! Sincerely, Amanda T General Manager

"Very nice staff"

4
20/01/2018

Clean--quiet---decently decorated and furnished. Breakfast was just fine. Parking lot well lit. Good value. Many people would find this hotel very conveniently located---close to mall, many fine eating places, movie theatre, etc---I did not like being backed right up to some very cut rate hotels. Our room was a smoke free room but I thought it smelled a bit smoky.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Janelle503, Thank you for your positive comments. I am glad you found our hotel to your liking for the most part and I hope we get a chance to welcome you back again soon! Sincerely, Amanda T General Manager

"Attractive hotel but Kitchenette rooms have no crockery, cutlery etc.,"

5
28/12/2017

Young lady on Reception was efficient and pleasant. The hotel was attractively decorated and spotless. Car parking easy and free. An elevator. We only had a one night stay after a long drive and had chosen a Kitchenette Suite because of this. The Kitchenette area was excellent and attractive but no crockery, cutlery, glasses. Counter-intuitive. When I asked the young lady might we be able to get a kitchen pack I politely received the answer I expected. I could help myself to disposable items out in the Breakfast Room. Foam cups, plastic cutlery, paper plates. I was then and am now trying to make a point to Hoteliers. If the accommodation has a Kitchenette can a minimum of basic kitchenalia be supplied please or even advised as available if wanted. I get guests can be lazy slobs - we are not - but can some thought be put into this issue. Amusingly, or not, whilst a kitchen sink in the Kitchenette the bathroom sink was also helpfully, or not, placed outside the bathroom. I loathe hotel rooms with a bathroom sans sink - daft - but a first that we had a kitchen sink and a living room sink. As the two sinks were mere feet away from each other it was a good example of an architect or whoever designs hotel room fitouts, not thinking. At all. The Breakfast Room was efficient and offered a good basic breakfast.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear POLLYANNA57, Thank you for taking the time to complete the survey regarding your recent stay at our property. We do take pride in catering to our guests' needs the best way we can. I apologize if our kitchenette did not live up to its name in your eyes. Unfortunately, we do not have the capacity to clean an abundance of dinnerware and utensils, so we do not stock them in rooms. We truly appreciate your business and hope we will be part of your future trips. Take care, Amanda T

"Great Place to Stay"

5
26/12/2017

This was a great property to stay at. The staff was super caring and the entire property clean and well kept. I will stay here again if I am in the Sioux Falls area. Best Western is always a fantastic place to stay no matter where you are. Do yourself a favor and stay here.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear jeffwB3098MT, Wow, what a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back again soon. Take care, Amanda T General Manager

"Met my high standards for cleanliness, location, price"

4
24/12/2017

Extremly clean room, nicely updated room/halls/stairs and breakfast area. Bed and linens comfy. We do have a few comments that affect the overall rating from being a 5. The coffee served in breakfast area was terrible. It comes out of an automatic Nescafe machine so we think it's not brewed coffee. Very disatisfying. Also we liked to use the stairwell and accessed the side of building doorway near our car. Door is unlocked all day -sign says it's locked at 11pm daily. We found it unlocked at 11:15 pm Saturday eve as we entered from our evening out. That is a security issue. The biggest issue was with a staff person upon our arrival. I will give name of that staff in the BW site for management. The front desk staff gal was sitting in a chair furthest from desk, near a window when we walked to desk to checkin. We greeted her first. She was not warm, friendly or welcoming. She was absorbed on her device. She did offer & explain details of breakfast times and the usual check in info. We had a voucher for 1 free night stay that I gave to her. She accepted it but said that someone else needed to enter it later so that our account may show both our nights being charged. I didn't think much of it. The morning of our departure our receipt that was emailed showed both nights charged. As we checked out I asked FD about our free night. An extremly happy, friendly, helpful front desk gal (who normally works laundry/housekeeping) said that the free night should have been credited upon arrival by that FD staff. This gal worked diligent to correct our bill even though it consumed a bit of time as she doesn't normally work that job but she was very apolgetic trying to get processing faster.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 1DMS, I appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry you did not like our coffee we offer. It does seem that either people love it, or they hate it. Please note that your concerns regarding the front desk attitudes have been taken care of. We do hope you give us another chance as we will definitely improve our services. Sincerely, Amanda T General Manager

"Worst service ever received at a hotel"

1
21/12/2017

Terrible customer service, very rude, had to wait a very long time for an extra towel, staff dressed sloppy, waaaay too much chlorine or bleach in the pool-damaged my kids eyes, would not go back or recommend to anyone

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 274deannaw, I am very disappointed to hear that you found our service to be below your standards. We try to accommodate our guests to the best of our abilities. However, I will admit when there are two rooms with twelve children plus adults, other guests in the hotel call with complaints that need to be dealt with. This may have resulted in slow service for your group. I will have maintenance take a look at the pool chemicals. If the twelve kids in your party did not shower before entering the pool, the system may have added more chlorine to keep the levels steady. If there is anything I can help you with, or anything you would like to discuss personally, you can contact me at the hotel at any time. Sincerely, Amanda T General Manager

"Very Nice, but spotty internet"

4
15/12/2017

Internet didn't work on check-in, but was reset by the front desk. Unfortunately, it failed again the next morning. Overall, good staff and as good a hotel as much more expensive offerings in the area and the location was very convenient.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear ralphc19, We appreciate you taking the time to provide with detailed feedback about your stay. I am very sorry to hear that the internet did not work continuously for you. I will be sure to look into what we can do to remedy the problem. I am glad to hear that everything else about your stay was good and we hope to see you again soon. Sincerely, Amanda T General Manager

"Trip south"

4
04/12/2017

As we were on a long trip south and this was our first nights stop it was convent to find and the rate was reaonable. There is a charge for pets of $20 which was a bit much, but as I had a $20 coupon from my previous stays it balanced out.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear satisfiedB202, Thank you for taking the time to review your stay with us. I am glad that you found our location convenient for your needs and I hope you get a chance to stay with us again in the future. Take care, Amanda T General Manager

"Thanksgiving trip"

5
26/11/2017

We enjoyed our stay at this hotel. the staff was very friendly and helpfull. Very clean close to the airport. nice breakfast the shuttle service was fast and courteous hotel paid for cab ride to airport at 4 am because off hours for shuttle Great service

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Terry S, Thank you for choosing our hotel and for reviewing your stay. I am glad to hear you enjoyed your time here and that you found our 24 hour airport shuttle convenient. We want to make sure our guests don't miss their flights! I hope we get a chance to see you again soon. Sincerely, Amanda T General Manager

"Good place to stay"

5
21/11/2017

The place was great...clean room..friendly staff and wonderful breakfast . We chose this hotel because it was pet friendly. Will stay the next time we visit our grandson. Great location to restaurants and be sure and visit the butterfly house.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear karencY3793YL, Thank you for your kind words! It means a lot to us that you enjoyed your stay. I hope you get to visit with your grandson again soon, and be sure to bring your pet! Sincerely, Amanda T General Manager

"Great place to stay "

5
14/11/2017

My husband and I? stayed one night while passing through town. Clean room, comfortable bed, very reasonably priced, super friendly staff (especially Frank!), would definitely stay here again. Thanks for the great breakfast Twyla!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Carol T, Thank you for taking the time to review your stay with us. I will be sure to let Frank and Twila know how much of an impact they made on your stay. We all look forward to seeing you again. Take care, Amanda T General Manager

"Stay during Nike Cross"

5
13/11/2017

The entire hotel was in excellent condition and great service. We all had a great time and will be staying here again in the near future. I would recommend this place to anyone. Pass on the word to your friends and family.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you so much for your kind words! We truly appreciate your business and your trust in us. I am glad to hear we made such a good impression on you that you would recommend us to your friends. If there is anything we can do for you, please don't hesitate to call us. Sincerely, Amanda T General Manager

"Very pleased"

5
12/11/2017

The room was clean, comfortable and quiet. Very pleased for the price paid.. We come back to Sioux Falls usually only once a year, but it will now be the motel we will stay at in the future. The staff was very accommodating when I accidentally left my briefcase in the lobby. The breakfast had everything you would need and want for a continental breakfast. When it was time to head home, I was wishing I could stay one more night to rest up after a busy 2 day craft show. Couldn't this time, but will plan for that in the future.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for choosing to stay with us and I am glad to hear your stay was a comfortable one! If you are coming back next year for the Fall arts and crafts fair please be sure to book early! We look forward to welcoming you back to the hotel. Sincerely, Amanda T General Manager

"Stay at Best Western Sioux Falls"

5
07/11/2017

Excellent all around experience. Was there for business so only used the motel for sleep but everything was great. Nice breakfast and friendly staff. Elevator was convenient. Nice entry and decor. Would recommend.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, I am so glad to hear that we were able to offer you a refuge from your busy work schedule and that you would recommend us to others. If there is anything we can do for you, please don't hesitate to give us a call. Sincerely, Amanda T General Manager

"Great location"

4
07/11/2017

Excellent location, easy to find, very close to I-29, close to Restarants and stores, friendly staff, good breakfast, to help you get back on the road again Quickly, nice size pool, very comfortable beds.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 768herbertf, Thank you for your review and for choosing our hotel. I am glad that you found our location convenient and our amenities were to your liking. We hope to welcome you back again soon. Sincerely, Amanda T General Manager

"Nice people, comfortable unit, reasonable price"

4
06/11/2017

We have stayed at this location multiple times over the past several years. It is always clean and comfortable. Staff is generally pleasant and helpful. Parking can get a little tight when it is really busy. We don't often have the breakfast, but the few times we have it was ok....like most motels, nothing to get excited about. (I recommend the Fry'n Pan a few doors down) The price is reasonable for the location. Good Place overall.

"Brought my dog"

4
02/11/2017

Good experience as a first time user of a pet friendly hotel. Convenient location near the highway. Clean comfortable accommodations. Very comfortable bed, bedding, and pillows. Breakfast provided had a variety of options.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear bobcat2009, Thank you for your positive comments. I am so glad to hear that you and your dog enjoyed your stay with us. I hope your next stay is just around the corner. Please call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"one nite stay"

5
02/11/2017

very clean, the staff was excellent, knowledgeable and went out of their way to help. The room was very clean, comfortable and big. Very impressed for the value. The breakfast was very good. The food was hot and lots to eat. We left full and happy.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear D5533Xlesliea, Wow! What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Nice place to stay"

5
29/10/2017

We enjoyed our stay here even though we had a mishap with the rooms. Not sure what happened, but when we went to the room we were supposed to stay in, someone else was already in it. They also handed me a bill that had someone else's name on it. They put is in another room, and in the morning, someone tried to come in our room since they thought it was supposed to be empty. But overall, it was a nice place to stay. The breakfast was good and the beds were comfy.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Lisa W, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed despite the mishap. I hope you get a chance to stay with us again so we can show you what a typical stay is like. Sincerely, Amanda T General Manager

"Satisfied in Sioux Falls"

5
27/10/2017

This is a great option if you need a good night's sleep. We had asked for a quiet room away from the elevator and noises. Our room (#313) was near the elevator but we didn't hear a thing. The room was also nicely furnished and pleasant to be in. The breakfast was the standard awful American unhealthy breakfast with bad coffee. Other than that, all good.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Brigitte H, I appreciate your positive feedback about our hotel, despite our breakfast. We take pride in catering to our guests' needs the best we can. Take care, Amanda T General Manager

"Worth the stay"

4
25/10/2017

Was traveling to Montana. We stayed at this Best Western on the way there and on the way home. Both times were for one night. We were pleased with our stay. No problems at all. My husband had a toothache and the lady at the front desk was very helpful with providing some Tylenol to ease his pain. We were very thankful we didn't need to run out to a store. Breakfast was fine. Just a couple of things about that was I didn't like how dining area was kind of small and counter space for the layout of the food made it difficult for more than one to get their breakfast. However, wasn't big enough issue to keep me from staying there again.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Kim T, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your stay. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips as well. Take care, Amanda T General Manager

"average"

3
24/10/2017

The bathtub was very slippery and I was nervous about falling while taking a shower. The shower head was so tall, I couldn't adjust it for my height. The bath towels are so small to use. The air conditioner was either too cold or not cool at all. Not enough electric outlets on the desk or the vanity area. Weren't offered the rewards program and when we checked out and I called about receiving the reward points, was told they couldn't help me or give me any points. Won't stay there again. The continental breakfast could last until 10am on weekends but they stop at 9:30am. We like to sleep in a bit on our weekend trips. Temperature of the continental breakfast area was terribly hot.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear C L, I appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Sincerely, Amanda T General Manager

"As good as it get's"

5
24/10/2017

I Travel a lot for work and this is my go to Hotel to stay every time I am in the Sioux Falls Area. The staff is so helpful, the facility is always so clean, the hotel is in a great location close to restaurants, the mall, and other stores. Easy access to the freeway is also nice. Keep up the great work and thank you for all you have done for me while staying with you!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Tom, Thank you for making our hotel your second home when you're in Sioux Falls. Rest assured that we will do everything it takes to make us deserving of your loyalty. And as always, don't hesitate to let us know if we can be of any assistance. See you soon! Sincerely, Amanda T General Manager

"Good Deal"

5
22/10/2017

Nice stay in a clean, comfortable hotel. Just off I29 best for N/S travel but easy to get back to I90. Friendly staff and good breakfast. Room was very quiet and provided all the amenities. Would definitely book here again. Recommend. Friendly staff

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear SnB_dubs, Thank you for taking the time to leave such a detailed review and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

""Good Nights Stay""

4
20/10/2017

I would first of all like to say thank you to Amanda for making the arrangements for our tour group. The rooms were very comfortable. They were clean, well apportioned and the beds and pillows were great. The breakfast was good and provided a good start to the day. We also stayed on our way home. Recommend.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Bruce M, It was my pleasure to help you with your group. I am glad to hear that everyone enjoyed their stay and that you would recommend us to people. We do take pride in catering to our guests' needs the best way we can. We truly appreciate your business and hope we will be part of your future trips. Sincerely, Amanda T General Manager

"Passing thru"

4
14/10/2017

Very nice stay at a clean and comfortable room in a quiet hotel and the price was right. Plenty of places to eat close by. Listen to your GPS as it's not easy find. I was traveling on the I-80 and this was about 6 miles South of I-80 but just off of I-29 if your traveling North/South. Not that big a deal though.

"Great Place to lay your head!"

5
12/10/2017

We do road trips and have found that Best Western are the best...this was no exception. Check in was a breeze, friendly staff and room was amazing. Breakfast was full of cold, hot, healthy, a little carby bad (hey I was on vacation...it was allowed) choices! Would for sure stay here again!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Susan H, Thank you for taking the time to give us feedback about your stay. I am so happy to hear that you enjoyed our breakfast selections! We try to have something for every taste bud. I hope you get a chance to stay with us again soon. Sincerely, Amanda T General Manager

""AND, A GOOD TIME WAS HAD BY ALL""

5
08/10/2017

Staff at this hotel could not have been more pleasant and attentive. There were no problems, but, if there were I'm sure it would have been handled correctly. Location a plus. Room was clean and beds were comfortable

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Wow! What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Great Value - Comfortable Stay"

5
07/10/2017

Was travelling with a group for a conference and selected this Best Western. The hotel was very well maintained - both inside and out - and I didn't have any problems during my stay. The check-in process was quick and easy (even with the multiple rooms I had reserved). The staff was very friendly and the room was VERY large and quite comfortable. The breakfast was very good - a nice selection of both hot and cold options. The checkout process was also very quick and easy! Would stay here again when travelling for work or for fun!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear V2809UZadamk, Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us and that it was an efficient check-in for your group! I hope you do get to visit again soon. Sincerely, Amanda T General Manager

"highway stopover"

5
06/10/2017

Nice friendly, comfortable highway intermission for shopping,relaxing and fine dining after a full day of driving. The hotel is situated in a perfect location easy on and of the interstate and provided a very restful night.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear robertsN7510KN, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Take care, Amanda T General Manager

"Travelling the BadLands"

5
05/10/2017

very good . Rooms very clean. Friendly staff. Loved that the houselkeeping staff made animals out of towels and left on the bed with a friendly note. i would stay here again and would tell friends if traveling to the Baadlands to stay here.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear D5306BEanns, Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Amanda T General Manager

"Quiet Hotel with Good Beds and Fair Price"

5
05/10/2017

This is a friendly, quiet hotel away from traffic noise. Staff was friendly and helpful in coaching us what to see and enjoy while in Sioux Falls. The heating and air conditioning were not individual room units. This provided a much more quiet room.

"Great Location, Shopping Nearby"

5
04/10/2017

Friendly helpful staff, large clean room and bed. Would stay here if visiting again. Good night's sleep. If going to see the beautiful Falls Park with an over-look tower (has elevator, rest rooms and the nicest info staff), make sure that your route includes Phillips Ave. If your GPS tells you to turn left onto Minnesota Ave., don't. Rather continue one or two more blocks and turn onto Phillips Ave. It will take you through a residential area first, and into Downtown before you reach the park. Along the Downtown area sidewalks are the Annual Sculpture Walk sculptures that remain for your pleasure from the July Festival to April. Drive by or park and enjoy up close. Fabulous plan bringing art into every day. Changed annually!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear traviltips, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home and that you got a chance to visit the town's namesake. It is worth seeing during every season! I hope we get a chance to welcome you back in the near future. Take care, Amanda T General Manager

"A bit tricky to find but worth it!"

5
03/10/2017

This property is tucked behind a McDonalds and near a large Savers Thrift Store. Several great restaurants near by. Quiet because it is a bit off from 41st Street. Clean and well kept. Breakfast has a good variety and dining area is clean and neat.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Debbie B, Thank you for your positive comments. I am so glad you enjoyed your stay with us and everything the hotel has to offer! I hope we get a chance to welcome you back again soon! Sincerely, Amanda T General Manager

"Nice Hotel"

4
30/09/2017

It's nothing fancy but the price was right and the room was clean. Right across from a mall so I always consider that a good location. Very welcoming staff. Perfect for an overnight and if you want to be near shops and restaurants.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Liz N, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope you were able to explore the area. If not, you can visit us again and we would be happy to share with you the must-see attractions. Sincerely, Amanda T General Manager

"Best Place Best Choice Best Western"

5
28/09/2017

We arrived at about 1 a.m. but were met with a friendly smile and a person that was genuinely excited about looking after us as a guest. They were more than helpful to let us know all the amenities, and quickly processed us to get us to our very reasonably priced rooms that were excellent quality. Great beds, plenty of pillows, and a quiet nights sleep. The breakfast buffet had every kind of staple food option in the breakfast category with fresh juices as well. There were multiple staff constantly fussing with making sure all the food was freshly brought out and topped up, and full of smiles and made us feel welcome. This is a must stop choice if you are passing through.

"Easy to get to, glad we did."

4
18/09/2017

This is a nice hotel, welcoming staff, clean, lots of towels and comfy bed. We have stayed at many BW hotels and had better breakfasts at a few of them. This was adequate, well attended but with less hot choices than some other hotel breakfasts....we have become experts on this drive from Alaska. It was an easy to get to hotel, clean and comfortable. We especially liked the outside faucet and hose set-up to do our windshield fresh to start the day.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Mgreany, Thank you for your review and for choosing our hotel during your trip. Driving from Alaska is quite an adventure! I'm sure you've seen all types of hotels. We try to provide our guests with a varied assortment of breakfast items and I apologize if our hot items are lacking. Most people find our waffles, eggs, sausage, and biscuits and gravy more than they are used to! I'm glad you found us easy to find and if you find yourself is Sioux Falls again, please give us a call! Sincerely, Amanda T General Manager

"Best Western Empire Towers, Sioux Falls, SD"

5
18/09/2017

Room was clean, beds were comfortable, staff was friendly and nice. Eggs for breakfast could've been hotter. Not a lot of choices for continental breakfast choices. Review of trip advisor-Not sure why I have to post a review of 200 minimum characters. I want to leave a review, not write a book.

"Great place"

5
16/09/2017

My husband and I stayed here. Clean, bright and friendly. Great place. Wonderful breakfast. Friendly staff. Beds were comfortable. Easy to get here. Will be back. Places to eat close by. Close to freeway. Easy access.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Diana L, Thank you for your review and for choosing our hotel. I'm so happy that you enjoyed your stay, including the breakfast and our staff. I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager

"A delightful place to stay. At the top of all the properties we have stayed at. "

5
16/09/2017

Front desk staff extremely helpful. Kudos to Carolyn's and Ronna. The rooms are spacious, well appointed, and meticulously clean. Very good places to eat near by. The breakfast at the towers very good. We'll stay here again.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Jim L, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We hope to welcome you back to the hotel soon! Sincerely, Amanda T General Manager

"great staff!"

4
15/09/2017

the man at the desk was incredibly nice. went out of his way to make sure we had what we needed. room was large, very clean, bed was comfortable. good hot breakfast. if I ever find myself out that way again, I will def stay there.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear jeroda2015, Thank you for taking the time to review your stay with us. I will be sure to let our staff know that you were pleased with their service. I am so glad to hear that you enjoyed your stay with us and I look forward to seeing you again! Sincerely, Amanda T General Manager

"Excellent hotel"

5
14/09/2017

We have used this hotel for our family reunion for 9 years and would highly recommend it for anyone. The staff is friendly and helpful. The breakfast is excellent. It is close to many restaurants and a mall.

"Great hotel...great value!"

5
11/09/2017

We stayed here on a road trip across country, looking for clean places with good reviews and decent prices. This is a great hotel! We were greeted by Frank....I don't know if he's a worker or manager, but he was very welcoming and very helpful. Our room was ready early which was nice. Luggage racks were available to help us get out things up to the room. Our room was very nice....large, clean and comfortable. Frank helped us with directions downtown and other suggestions. Upon returning from our outing, fresh cookies and coffee were available. In the morning, the breakfast was very tasty and nicely presented. I would totally stay here again if I were to make it to Sioux Falls again!

"This is what you expect from BW"

5
10/09/2017

Very convenient to major highway and as clean as a whistle. This is the kind of stopover you look forward to. Breakfast was great and all the amenities were superior. I really like this place. If you are looking for a place like home at a good value this is it.

"Quiet rooms, spacious"

4
04/09/2017

We stayed in a king room. It was spacious. The vanity was outside the bathroom. This is nice for two people to get ready in the morning. It was a very quiet room. We were tucked away in the back maybe - first floor. The breakfast was standard for hotels that serve the free breakfast. The man at the front desk was friendly and efficient. Close to the mall, if you wish to shop. And, the price for a Sunday night on Labor Day weekend was very good. The beds were decent. And, the air conditioning worked. It definitely would cool to the temperature you set. For the price and a quiet, spacious room we would return.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear travelingmom1955, Thank so much for taking the time to review your stay with us. I am glad that you enjoyed your king room and our convenient location. I hope you got a chance to visit Falls Park while you were in town. The town's namesake is really pretty to see year round, but Labor Day is the last time the gift shop is open. Looking forward to seeing you again. Take care, Amanda T General Manager

"Nice"

4
04/09/2017

Nice hotel - would stay here again. Location is out of the way, but near mall and restaurants. Breakfast has eggs, biscuits and gravy, waffles, yogurt, cereals, etc.Clean room, nice building, friendly staff.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear K5539GUsusang, Thank you for taking the time to review your stay with us. I am glad that you found everything to your liking and I hope to see you again soon. Take care, Amanda T General Manager

"Pleasant Surprise "

4
04/09/2017

We generally stay in the Best Western Plus hotels, but there were none in this area so we decided to give the Empire Towers a try. While the hotel is very small it is also very nice. The lobby staff are very friendly and offer to answer questions about the area. Our room had a queen, very comfortable bed, desk, chair, microwave and refrigerator. The carpet was clean and so was the room and bathroom. If we pass this way again, we would certainly consider staying in this hotel one more time.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear J-W, Thank you for kind words! I will be sure to tell the front desk staff how much of an impact they had on your stay. We are all proud of our hotel and our city so we like the chance to tell others about what the area has to offer. I look forward to welcoming you back again soon. Sincerely, Amanda T General Manager

"Internet service is unreliable"

1
04/09/2017

Best Western Empire Towers advertise internet access however actually their internet service is terrible. Unreliable!!! Would recommend this hotel if you do not have to access internet during your stay but if you do need internet best check into a more reliable hotel with reliable internet access.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear kathylH9313QI, I am sorry you had difficulties accessing the internet and that I was not able to help you solve the issue to your satisfaction. Once I had gotten the laptop to connect to the wifi I recommended that you stay at the desk in case of any other technical difficulties, but as you told me you only had an email to send and you did not contact me again, I assumed your laptop had stopped acting up. I appreciate you giving us perfect scores in all other aspects of the hotel besides overall stay. If there is anything I can do for you in the future, please don't hesitate to contact me. Sincerely, Amanda T General Manager

"Cross country trip"

4
18/08/2017

The staff was very pleasant and accomadating they even provided a doggie bag for our pet. It had two biscuits and poop bags. interior and exterior was clean. Room was clean and comfy. Breakfast was plentiful.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 274esser, Thank you for taking the time to review your stay with us. I am glad your stay was pleasant and that you liked our doggie goodies. I hope you get a chance to visit us again soon. Take care, Amanda T General Manager

"Two nites in Sioux Falls"

4
17/08/2017

Have no real complaints. Wifi could have been faster,but it did work.Staff was helpful. Room was clean and beds were good. Price was good value. have to add characters to get this submitted so here goes..Eddie Wilson of Eddie and the Cruisers is a character.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear richardmZ1130RB, Thank you for choosing to stay with us. I am glad that your stay with us was pleasant. We hope to welcome you back to the hotel in the near future. Sincerely, Amanda T General Manager

"LAYOVER TO STURGIS"

4
16/08/2017

Right off the highway for easy on/off. Large room with comfy bed and great pillows. Clean, QUIET, quick check in, PET FRIENDLY! We recharged our batteries with a good night sleep. Walking distance to many restaurants. The entrance in is a little tricky, just pay attention to the sign, it sits back off the main road (which means it's more quiet there). Hearty breakfast and we were on our way the next day.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Marlene N, Thank you for taking the time to leave such a detailed review. I am glad you found everything to your liking and hope you get a chance to visit us again in the near future. Sincerely, Amanda T General Manager

"Chicago has arrived Church Event Sioux Falls South Dakota"

5
16/08/2017

The Best Western is one of my favorites. The Hotel is Clean all the amenities I look for. Orderless, the beds were comfortable pillows were the best. The air conditioning was good to so good we had to turn it OFF. It served its purpose as I expected it to. The breakfast are is a little smaller than most of the hotels I visited but the food was good had a microwave just in case you wanted to warm up something. We had a whole floor to accommodate all of us which was good. We love to shop but we love the THRIFT STORE which was walking distant right across the back lot amazing it had our name on it "CHARGE". Overall when I go back this is where I would stay again. Pool was small but it was ok we had an hour on Saturday nite. Over all a good stay. Staff was helpful and polite.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear WESTSIDESOUTHSIDE, Wow! What a wonderful review. We truly appreciate your business and your trust in us. I am very happy to hear that our staff, location, and service met your needs. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Great place to spend the night!"

4
16/08/2017

We checked in around 11 pm, the hotel is very easy to get to. The room was clean and we enjoyed the breakfast in the morning before we go back on the road for our next stretch of the trip. I would come back again the future.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Diana S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next visit is just around the corner. Sincerely, Amanda T General Manager

"Great overnight stay property"

4
16/08/2017

Friendly staff, clean rooms, nice breakfast, comfortable beds, close to mall and a variety of restaurants, internet worked well. Shower from room next to ours was a little noisy but really did not affect our stay.

"Going home"

5
09/08/2017

The hotel was clean, economical and had a good breakfast. The staff was friendly and helpful.There was a family restaurant nearby and a discount voucher was given. However, there were plenty of other restaurants in the area,

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Margaret K, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made a pleasant impact on your stay. You are right, there are many restaurants in the area, but we will always recommend those that care about our guests as much as we do! We have coupons for a few nearby places. We look forward to welcoming you again. Sincerely, Amanda T General Manager

"Hospital visit"

5
07/08/2017

Front desk staff excellent, great breakfast, coffee 24 hours a day? Rooms clean, great TV, Internet? Makes you feel right at home! Maid service was very good, the pillows are fantastic! Refrigerator and microwave great for leftovers!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear conniea448, Thank you for that wonderful review! We truly appreciate your business and feel proud that we could help make your stay so pleasant. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Weekend trip"

5
07/08/2017

We again received excellent service while on mini-vaca. The staff were super friendly and checked us in fast with no wait. Our room was very clean and quiet. This hotel is located close to many things to do while in Sioux Falls. This will always be our go to hotel when we come for a weekend.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear haydensmallfry, Thank you for making our hotel your second home when you're in Sioux Falls. We are so happy that we have been your constant hotel of choice. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Sincerely, Amanda T General Manager

"Staff was great. Breakfast was really good."

5
07/08/2017

We liked the bathroom size and the comfortable bed. The pool seems great but we didn't have time to swim everything was very clean and the size on the rooms are nice. It's walking distance to gas station and lots of other places

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear paulawG6884OT, Thank you for taking the time to review your stay with us. I am pleased our staff made such a wonderful impact on your stay and that you found our breakfast to your liking. I hope you get a chance to stay with us again and try out the pool. Sincerely, Amanda T General Manager

"Best rooms"

5
06/08/2017

Best rooms and selection for breakfast great priced. Close to all travel locations for seeing the area. Love the breakfast selection eggs bacon and waffle bar can not be beat for the price would stay again if on town

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear derekl401, Thank you so much for taking the time to review your stay with us. I am pleased to hear that you find our location to your liking. I do hope you get a chance to visit us again soon. Sincerely, Amanda T General Manager

"Very Good Hotel"

5
01/08/2017

I stayed here on an overnight for a business trip. The hotel is nothing fancy. It is actually kind've hidden off the main roads. The stay met my needs very well. Clean, comfortable rooms and professional staff made the stay uneventful. I didn't use much of the amenities as it was a quick in and out stay for me, but I would definitely use this place again.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 570dustin, Thank you for reviewing your stay with us. I am very happy to hear that our staff and rooms met your need and expectations. We look forward to welcoming you back tot he hotel in the near future. Sincerely, Amanda T General Manager

"A place to stay."

5
31/07/2017

For an overnight stay, this was a good choice. Our first time there and it was just what we needed and comfortable, quiet and will perhaps use it again if we need accommodations there. It is close to restaurants and a large mall. I 29 is just 2 blocks away so handy for moving on.

"Trip to Sioux Falls"

3
31/07/2017

The hotel was certainly acceptable but nothing outstanding. I would have been happier if it had a hot tub after a long day of traveling. A crib was brought to our room very promptly and the rooms were clean.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear C3295ZGsusanr, Thank you for choosing to stay with us and your review. We do take pride in catering to our guests' needs in a timely manner. I'm sorry we weren't able to wow you during your time with us. I hope you give us another chance to show you what we have to offer our guests. Sincerely, Amanda T General Manager

"Extremely clean"

5
30/07/2017

My family stayed one night on our way back from North Dakota. This hotel was extremely clean, the room was spacious, the beds comfortable, and the breakfast great. We were extremely pleased and I would definitely recommend this hotel to anyone traveling in the area. The young ladies who checked us in we extremely polite. I cannot say enough about this property.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear luckyv, Thank you for taking the time to give us feedback about your stay. We truly appreciate comments about how we are doing. I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. I will let the front desk ladies know how much of an impact they had on your stay. We hope to welcome you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Pleasant overnight stay"

5
30/07/2017

The hotel staff accommodated an early arrival with an immediate room opening. They also easily allowed a switch in plans due to a medical situation on a change in return date without any problem. The upgrade to a full kitchenette was terrific. The bed was a little soft

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Robert W, Thank you for taking the time to review your stay with us. I'm glad we were able to accommodate you and that you liked the upgraded room. I hope your medical situation has been resolved in an agreeable manner and we all hope to see you back again soon. Take care, Amanda T General Manager

"Perfect stay"

5
26/07/2017

Everything was perfect, nice clean and solid hotel,great desk and breakfast service. The lady even offered us personally fresh bananas. Clean pool area. I asked for a quiet room in the upper floor, we got a perfect room as we requested- Thank you very much. Friendly and very professional staff!!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Claudia W, Thank you for choosing to stay at our hotel and taking the time to review your stay. I'm so glad to hear everything was to your liking! I will be sure to let the staff know how much of an impact they made on your stay. I hope your next visit is just around the corner. Sincerely, Amanda T General Manager

"Clean and Modern and Full Breakfast"

3
23/07/2017

We were only here for one night as we were using this hotel as a waypoint on our trip to Colorado. The hotel is located near the highway and has free parking, indoor swimming pool and a gym. It has a full hot breakfast which is included in the room rate. It has a breakfast place right across the parking lot next to the hotel (forgot the name, sorry) if you want more variety for breakfast or woke up to late for the free breakfast. The rooms are good sized, nice bathroom, comfortable beds and nice rooms. I would use this hotel for a business trip or for a layover but not necessarily for a vacation or extended stay. It is not walking distance to anything other than the one breakfast-dinner place that I can't remember the name, it is a popular chain but more in this neck of the woods (not a Denny's or IHop)..

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Ceez787, Thank you for taking the time to review your stay with us. We truly appreciate you giving us feedback about how we are doing. If you are ever in the area again, please don't hesitate to give us a call. Sincerely, Amanda T General Manager

"Excellent Facility"

5
20/07/2017

We were very pleased with this property....very friendly accommodating staff, clean, well kept rooms, great beds, and it is in a really quiet area so you can get a good rest. There are several choices of restaurants near by and a mall right across the street so it is in a great location

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear RuthMitchell1949, Thank you for giving us a perfect rating! We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Room was clean"

4
17/07/2017

The positive was our room was very clean. I was a little bummed that my dogs picture wasn't taken. I saw a wall of dog pics. Bed was very comfortable. Pet area had some trash that needed cleaning. Breakfast was okay and the lady was very nice.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear disneyfanOh, Thank you for staying with us and taking the time to review your stay. I'm so sorry no one asked to take a picture of your dog! We love our furry guests and recently added the picture board so everyone can see the amazing animals that come through here. And it's always neat to see what people name their pets. We don't have a duplicate yet! I hope you get a chance to stay with us again so we can have another opportunity to snap a picture of your pet. Sincerely, Amanda T General Manager

"Good for budget stay"

3
14/07/2017

Stayed on July 8th. In town for Hot Harley Nights. I would highly suggest to management that you capitalize on your relationship with Harley Davidson! We did not know that BW had a deal with HD until after we checked in and settled into our room and I was browsing the corporate website. Since the desk didn't notice that we were bikers, we didn't get the things like the two bottles of water upon check in that being a HD-BW rewards member offers. Room was clean. We all remarked that the pillows were very comfortable. Room rate was 135.99 which was okay for the property, probably due to high demand. Would pay less otherwise.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Michelle F, Thank you for taking the time to review your stay with us and for being a Best Western Rewards member! As stated in our welcome letter, we offer cleaning supplies and a hose for those of our guests riding motorcycles and Best Western offers free status upgrades for new BW rewards members that are Harley owners. You would automatically be upgraded to Gold status and thus get a choice between a gift bag with waters and snacks or 500 bonus points. That is a special Best Western program that people can sign up for online or over the phone. If you were not given the choice between the points and gift bag, I apologize. I will make sure the front desk staff is looking more closely at the member cards handed to them and that they know what it means. I hope you enjoyed Hot Harley Nights! Sincerely, Amanda T General Manager

"Awful"

1
13/07/2017

Not professional. Not clean and did not show any concern for customer. Was told room would cool off eventually. Pubic hair on towels, no water pressure, and ran out of breakfast foods. Was an overall awful stay.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear jennniem16, I appreciate you taking the time to bring these issues to my attention. It is truly disheartening to know that you did not experience the seamless, enjoyable stay we want to provide our guests. I would like to apologize for the difficulties you experienced over the cooling system. We strive to give every guest a great stay and we dropped the ball in your case. If there is anything further you would like to discuss please don't hesitate to reach out to me. Sincerely, Amanda T General Manger

"travel stop"

5
12/07/2017

clean and well equiped facility with a friendly, helpfull staff and in a good location. there are plenty of shopping opportunities in the immediate area as well as dinning choices from fast food to full service resturants.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 760lelandr, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I'm also glad you found our location convenient. We are lucky to be in the area we are with the bulk of Sioux Falls restaurants within a mile. I hope your next stay is just around the corner. Sincerely, Amanda T General Manager

"Great stay"

5
11/07/2017

We arrived at this hotel after a very LONG day of travel. The front desk check-in staff and process were fast and efficient. We had requested a quiet room because we are light sleepers and this request was honored. Our room was quiet, the bed was very comfortable and we were happy customers!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear ruthp275, Thank you for taking the time to review your stay with us. I am so glad to hear your check in was seamless and your room was to your liking. I hope to see you again soon! Sincerely, Amanda T General Manager

"Good place to stay"

4
02/07/2017

We were on a road trip with the grandkids and this was a great stop after a very long day of driving. Heading to Mt Rushmore and the pool was so much fun for them. Very comfortable and clean amenities and the staff was great

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear melanied343, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a good one! We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Great Location!"

5
01/07/2017

We got off the interstate looking for a place to stay and also wanted to visit Sioux Falls Park. (We were heading west on vacation.) We saw the Best Western but wanted to see if there was anything closer to the park. After spending over 2 hours at the park, we decided to go back to the Best Western we saw earlier. At first we were unsure on how to get there with the way the road is and the construction. Otherwise the location is great with restaurants, close to the interstate and a mall across the road.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear 589marcys, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay as well as our convenient location and I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager

"One Peacefull-Quiet Night"

5
01/07/2017

Never arrive in Sioux Falls, SD during last week of June without a reservation - host city for Nat'l Soccer Tournament. No rooms available within 75 miles. A week later. I returned to the Best Western on the third day of a 5 day road trip. I was pleasantly surprised to find room (and upgrade) was available. The room was spacious, clean and well decorated. My stay at Best Western in many states have always been pleasant. I expected no less.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. And thank you for checking back with us when you came through town again! I'm glad you had a pleasant stay and appreciate your loyalty to the brand. Hope to see you again soon! Sincerely, Amanda T General Manager

"Excellent place to stay!"

5
28/06/2017

Wonderful service! Beautiful hotel! Value for the price! Would highly recommend! Had a really rough night the night before and they really made us welcome and very comfortable! Close to highway but very quiet!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear lindalY5140XI, Thank you so much for your kind words. I am glad to hear that you enjoyed your stay with us and that you would recommend us. I am so happy we were able to offer you a comfortable and quiet rest for the night. If you are every traveling to Sioux Falls again, please stop by and visit us again. Sincerely, Amanda T General Manager

"Never Disappointed with B.W. "

4
27/06/2017

As we traveled over 9,300 km during the month of June on our motor cycle, we relied on Best Western any chance we got. This particular BW. had an added a bonus, being beside a shopping mall. The hotel chain set standards, which are appreciated. Being on a bike, there are always concerned during the night, with the bike and parking. They arranged it so the bike was visible and easy to watch. The room was appointed well, loving the sink and mirror outside the actual bath area. We had a third floor room which was quiet and restful. Breakfast is always a treat, being right there in the hotel, and part of the reservation. The variety is appealing to both adults and little ones. There is a pool, but our day was full without it. We high recommend this hotel if you are in the vicinity.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear gggray17, Wow! What a wonderful review. We truly appreciate your business and your trust in us. I am very happy your room and the breakfast met your needs and expectations. We look forward to welcoming you back to the hotel soon. Sincerely, Amanda T General Manager

"good place"

5
23/06/2017

Stay here a lot and have always been satisfied. Love the pool, cookies, yummy breakfast, pleasant staff, comfy rooms. Never had a bad stay here. Location close to interstate and mall. Easy access. Quiet location.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear florencew127, Thank you for making our hotel your second home when you're in Sioux Falls. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Sincerely, Amanda T General Manager

"very nice place to stay"

5
16/06/2017

enjoyed my stay here very peasant will definitely stay here anytime am in the area good breakfast good service plenty of safe parking this was my second stay here looking forward to my next visit I would definitely recommend this as a very good place for a safe family visit.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear edgarcI4919BC, Thank you for taking the time to give us feedback about your stay. We really appreciate the kind words. I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Great Stay at a Reasonable Price"

5
14/06/2017

Found this hotel online about 2 hours out from Sioux Falls, and found it was about $25 - $50 cheaper than other hotels in the area. It was a very comfortable and roomy for my family of 4. We did have some noisy neighbors above us, but there were a lot of families in the hotel that night, so I assume it was kids releasing energy. Overall great stay.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear slaydragns, Thank you for taking the time to give us feedback about your stay. I am so glad to see that you enjoyed your stay with us! It could very well have been kids getting their energy out before bedtime, but if there is ever anything you need, or any annoyance in your room, please don't hesitate to tell our front desk staff. They would be more than happy to address any issue you may have. I hope your next stay is just around the corner. Sincerely, Amanda T General Manager

"Everything was perfect"

5
10/06/2017

As someone else said, the motel seemed to be at the end of an alley, but once we arrived everything was fine. The only negative is that the WiFi was weak, but that seems to be the case in every motel we have visited. With my slow laptop this slow WiFi seems very very slow. We will stay here again when in the area.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear watercop, Thank you for taking the time to review your stay with us and I'm glad that your stay was a pleasurable one! We look forward to welcoming you back to the hotel in the near future and I promise to try to do something to speed up the wifi. Sincerely, Amanda T General Manger

"Great Place to Stay"

5
09/06/2017

My wife, dog and I are making a cross country move and driving all the way. This hotel was a tremendous find about midway: a real gem. The breakfast was very good and the room lacked for nothing, Check-in and checkout were easy and quick.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Steven S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and that we were able to offer you refuge from a day of driving. You must have seen many hotel rooms along the way and I am pleased that you were not disappointed with your stay. Sincerely, Amanda T General Manager

"Fantastic staff"

5
05/06/2017

Our stay at this hotel was only for one night, but we will return if our travels take us back to Sioux Falls. The staff, particularly the front desk staff were excellent: professional, responsive, efficient, and helpful. We were also impressed with the kitchen staff and the breakfast. And our visit to the pool was relaxing and fun with our grand daughter. The room was comfortable and clean even if a bit dated.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Stephen R, Thank you so much for your review of our hotel. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Take care, Amanda T General Manager

"Great Motel"

5
05/06/2017

Motel is a little hard to get to but well worth it. Hotel staff were great. The internet was a little spotty but we were on an end room so it might have been at the limit of the router. The bed was a little firm for me but that is a personal preference. Still was able to sleep good . It was very quiet.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Happy Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I am very happy to hear that our staff made you feel welcome. This is really one of the things that we try to maintain in our hotel. Hope to see you again soon! Sincerely, Amanda T General Manager

"Perfect for a Brief Stay in Sioux Falls"

5
05/06/2017

We stayed at the Best Western Empire Towers for one evening while in town to attend a family member's wedding. We arrived before the 3PM check-in time, to which the front desk clerk had no trouble with - she assisted us right away and we were in our room no more than 5 minutes after arriving. We had a small dog with us, who was welcome for an additional $20 overnight (an extremely reasonable price!), and the front desk clerk even took a little polaroid photo and put it on a board in the lobby with the other dogs in house, which we loved! Our room was all you can ask for at a 3-star hotel - very clean, well-kept, stocked with amenities, extremely comfortable beds. We don't have a single complaint about the room! The location of the hotel "is what it is" - this was our first time to Sioux Falls, so I would call this area of town the "shopping district". Certainly no nice views nearby, but that's hardly the hotel's fault! If anything, I would credit the hotel for making us feel at home and comfortable in an area that is otherwise a bit more industrial. Thank you to your entire team for a great stay!

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear annastaciad2017, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We have recently started the pet board and it's nice to hear that you loved it. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcoming you back again soon. Sincerely, Amanda T General Manager

"Wonderful"

5
03/06/2017

The room was extremely clean. Wonderful to have a microwave and fridge. The staff was very friendly and polite. We only stayed one night as we were visiting our niece at the Great. Plains Zoo where she is interning.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Thank you so much for your kind review! We take pride in our hotel and always like to hear people appreciate the hotel as much as we do. I hope your niece has a great summer at the zoo, especially with the new koala bear there this summer. Call us if there is anything we can help you with! Sincerely, Amanda T General Manager

"One night in Sioux Falls"

4
02/06/2017

Room and Hotel were clean and the staff was friendly. Location is not the best. Area is older with several hotels all close together and sharing streets/parking lots. Hotel is older. Pool was simple and teenagers were not interested in going in. Room was very big, we had a 'tower' room with a dining area.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Jason H, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay for the most part. If you're traveling to our area again soon, don't hesitate to call us. Sincerely, Amanda T General Manager

"Very noisy ."

3
31/05/2017

The room we were in was so noisy all night from the upstairs room shower and toilet. We found it hard to believe that the guests could run water all night. We mentioned to front desk next morning and she just did not understand how it was that noisy. The room was clean, the breakfast was the typical hotel type. The service was ok.

"Stop over in Sioux Falls"

3
29/05/2017

Noise from Nearby room is bothersome when they use the shower. A lot of Potholes going to the hotel. But overall, good. Friendly staff. Nice breakfast. Close to Barnes and noble and the Mall! And the highway!

"Slow Getting Out"

3
24/05/2017

The check in staff was friendly and helpful. The rooms were clean and offered good internet service. Our main complaint was when we were leaving. The hotel cleaning staff took over the elevators leaving us waiting several cycles before we could get checked out. Unfortunately the breakfast was below average for Best Western.

"Great Stay"

5
23/05/2017

The location was convenient & safe. The room was spacious, clean, comfortable, and quiet. Bed provided a good night's sleep. Breakfast was good. Price was reasonable. Room looked to be recently remodeled. The staff was helpful & friendly.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear sandy0602, I am so glad to hear we were able to offer you a refuge from traveling. I'm happy you enjoyed the time you spent with us and that the hotel staff made you feel welcome and at home. I hope you get a chance to visit Sioux Falls, and us, again soon. Sincerely, Amanda T General Manager

"good value option in Sioux Falls"

4
19/05/2017

very good value for a stay in Sioux Falls in comparison with other options. all usual amenities of BW (fast free wifi, good free breakfast, easy free parking) plus tasty cookies. clean room, coffee-maker, microwave and refrigerator. close to Empire Towers Mall and other shopping opportunities. good advise on local attractions provided.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear MrsWM, Thank you for taking the time to give a detailed review of our hotel! I am very pleased to hear you enjoyed everything we had to offer and had the opportunity to see the town. I'm sure that our entire staff enjoyed making sure your stay was enjoyable. If you're traveling to our area again soon, don't hesitate to call us. Sincerely, Amanda T General Manager

"Oldie but a Goodie!"

5
19/05/2017

I stayed at this hotel several times in the past 2 years for a week at a time. The building itself is older but kept very clean and the staff is very friendly and professional. Great breakfast to start the day - LOVE the omelets! Close to the mall and other amenities. Certainly no complaints on this hotel.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Betty J, We are deeply elated that we have been your constant hotel of choice when you're in Sioux Falls. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care. Sincerely, Amanda T General Manager

"Very Enjoyable Stay"

4
16/05/2017

This was a quick stop for me, only spending about 8 hours in the hotel, but it was exactly what I needed. The check in was quick and easy, it was close to food and a few stores, and the room was comfortable and clean. Well done, guys.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Stephen C, Thank you for taking the time to five us your feedback about your stay at our hotel. I'm glad you found our location convenient and our rooms comfortable. We hope to welcome you back to the hotel soon! Sincerely, Amanda T General Manager

"Very nice experience"

4
16/05/2017

This hotel was a quick overnight stay at a "way station" during a long car ride. Our experience really could not have been better. Do not let the kind of odd location throw you off. This is a clean, well-appointed, well-run hotel. The decorating in both the common areas and in our room itself are tastefully done. Such that we could see, everything was spotless. Our room was comfortable, very clean, with a nice bathroom. (The toilet and shower are separate from the sink area. The complimentary breakfast was perfectly fine; nice assortment of items, replenished, and kept clean. Friendly staff with very helpful attitudes. We did not have occasion to utilize the pool or the business center. They looked very plain, but also appeared clean. I can't really imagine a better value for the price we paid. A very solid choice.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear SteverinoKenosha, Thank you for your kind comments. I am so glad we were able to provide you a refuge from traveling. I am also very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"it's in okay place"

3
15/05/2017

I used to travel 2-3 times a week visiting many hotels. This hotel is only average. many hotels offer as much or more in the same price category . Nothing out of ordinary just a safe place to stay. Front desk staff seem to be easily side tracked by other things like doing the laundry or going to another floor for what ever reason. This Hotel is just your basic overnight stay place.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear paulpD1790VL, Thank you for your candid feedback. I am sorry to hear that you did not feel like you had the undivided attention of the front desk staff. We strive to provide a warm and welcoming environment for all of our guests. Despite this, we hope to be able to welcome you back on a return visit to Sioux Falls. Sincerely, Amanda T General Manager

"Wow"

4
05/05/2017

The motel itself was OK. Walking distance to many restaurants. Pleasant staff. Clean rooms. However, this seems to be a fairly sketchy area as when we were walking back from the restaurant, we saw an empty pocket bottle of Windsor in the driveway that wasn't there when we left and many other items that were alarming. Then, once night fell, the yelling and screaming from drunk people in lot along with car alarms was more than I could take. To top it off, breakfast was less than wowing, with cold food and little variety.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear dndsutton, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that you were unhappy with the location. Rest assured, the yelling and screaming is not a normal occurrence in the area. And I will let the breakfast staff know about your concerns regarding the variety and temperature of the food. We do hope you give us another chance to wow you. Sincerely, Amanda T General Manager

"Best Western"

5
03/05/2017

This hotel was one of the best ones we have stayed at. The beds were so nice and comfortable. The staff was nice and polite answered all the questions I had. The breakfast was also good, except for not much room to move around when it was full of the other guest. But overall I would stay at this hotel again.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear triciae342, Thank you for giving us a perfect rating and for recommending out hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Sincerely, Amanda T General Manager

"Very comfortable Great staff"

5
01/05/2017

I needed a place to stay because my husband is a patient at the local VA. The hotel gave a discounted rate to help me out. The place was wonderful. Comfortable beds, clean, and again super friendly staff. The breakfast was wonderful and the attendant made everyone smile with her great attitude. She also kept the food coming and it was delicious. This is a pet friendly hotel.

Amanda T, General Manager at Best Western Empire Towers, responded to this review
Dear Lisa E, I hope your husband is doing okay now. We are always happy to help our guests with whatever they might need whether it's a rate to help out in difficult times, or a comfortable place to rest your feet. I'm glad Jo made your morning a little better. She is a little ray of sunshine most days! If you ever find yourself needing to come back to town, don't hesitate to give us a call. Sincerely, Amanda T General Manager

"Servcie, Staff, Facility were great"

4
25/04/2017

We travel quite often for many things. Would like our experience with every facility were this good. Breakfast was excellent with a good variety of choices. Too bad the weather was not as good as the facility.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope you get a chance to visit us again when the weather is warmer and not raining. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"Empire Towers"

2
24/04/2017

Room was not serviced during two-night stay by maid. Staff response to address my complaints about room condition consisted of leaving additional towels/glasses, etc. in a pile on the sink. Dirty linin, glasses left in room and bed not made.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Traveler, Thank you for posting a review regarding your stay. I greatly appreciate you taking the time to bring this matter to my attention. It is truly disheartening to know that you did not experience the seamless, enjoyable stay we want to provide our guests. It is our goal to consistently provide superior service and your comments are very important to us. The feedback we receive enables us to target problem areas and take necessary actions to ensure similar situations can be avoided in the future. Thank you for staying with us and I hope you give us another chance to show you the customer care that was lacking in you last stay. Sincerely, Amanda T General Manager

"Great service, great hotel"

5
24/04/2017

This was our first time at this hotel and we will continue to use it when we stop in Sioux Falls. No disappointments, great hot breakfast, warm welcome, and they quickly honored a $10 coupon which I received in my e-mail after I had checked in. Bed was very comfortable, room was quiet and very clean.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Ted055, Thank you for taking the time to review your stay with us. I am very pleased to hear you had a great stay and everything was to your liking. I can't wait to see you on your next trip south, or coming back north as the case may be. Sincerely, Amanda T General Manager

"Very nice hotel"

4
18/04/2017

Very nice updated, clean rooms, lobby and hotel. I'll be staying at this location again. Front counter staff very nice and helpful. Newspaper and breakfast in the morning is a nice touch. A very good value for the location and price.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear jefferyeb2017, Thank you for taking the time to review our hotel. I am glad to hear that we will be your top choice when you visit Sioux Falls. We truly appreciate your kind words and look forward to welcoming you back again soon! Sincerely, Amanda T General Manager

"Great Location"

4
16/04/2017

Easy access off the I-29 Interstate. Hotel set far enough away from street for quiet rest. Lots of local shopping and dining close by. Plenty of grass walking space if traveling with pets. Helpful staff with local attractions.

Amanda T, Manager at BEST WESTERN Empire Towers, responded to this review
Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. It is rather nice that we are right off a busy street for easy access to everything, but still far enough off the road to escape the traffic noise. If there is anything I can help you with in the future please don't hesitate to contact me. Sincerely, Amanda T General Manager

"Home away from home"

5
03/04/2017

We had the BEST stay at the Best Western Empire Towers!! Friendly and nice staff!! They make you feel special!! Nice rooms w/amenities and comfortable beds!! We didn't want to leave!! Breakfast was SO delicious!! Eggs, the best biscuits ever and fresh fruit, cereal options just so many wonderful choices!!

"Great experience"

5
25/03/2017

The staff was exceptional. Room was clean . everything worked. Breakfast was set up and ready before the time postef whoch was great for me since i had to leave early. Check out was a receipt under the door loved it.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay. We do try to have breakfast ready for those who have to be on the road early. Otherwise we do have the "Grab and Go" bags with fruit, a breakfast bar, and a bottle of water for early birds who don't have time to sit and eat. I hope your next stay is just around the corner. Call us if there is anything we can help you with! Sincerely, Amanda T General Manager

"love it!"

5
22/03/2017

this place is ALWAYS clean has friendly caring staff and an amazing HOT breakfast! the pool is always clean and well taken care of! The rooms are spacious and clean. it is located in a great area with easy access to the mall restaurants & great shopping options! I love this place!

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear tawnam2017, Wow! What a wonderful review. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service have met your needs and expectations every time you've stayed. We look forward to welcoming you back again in the near future. Sincerely, Amanda T General Manager

"reliable"

5
21/03/2017

We have stayed at this location multiple times and have always found the desk people helpful and personable, the rooms tidy and clean, everything works as it should. Not yet have we been disappointed. I do have to say that after trying the breakfast once, we prefer to go out. Not that it is terrible, but it just isn't that great. Probably fine if you are in a hurry to get somewhere and don't want to find a cafe.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Noreen W, It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty, and your trust. Next time you're here you might want to give our breakfast another chance. We rotate our selection every day so some days we have scrambled eggs and sausage links, some days we have fried eggs and sausage patties for people to make their own breakfast sandwiches. Other days we have omelets and ham. Don't hesitate to call us if there's anything we can help you with for your next trip. Sincerely, Amanda T General Manager

"Great room at reasonable price."

4
11/03/2017

Recently spent 3 nights here while attending BB tournament. Staff was great and room was large and clean. Free wifi with strong signal. Very nice breakfast. Close to restaurants, bars, and shopping and easy access to Interstate. Highly recommend.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Guest, Thank you for recommending our hotel to other travelers! I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager

"Business Trip"

5
26/11/2016

I am always highly satisfied with this property, the staff is always caring and friendly! Rooms are clean, a shuttle service is available upon request. I have never had a bad experience with a Best Western property!

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Kp380PSlindae, Thank you so much for taking the time to review your stay at our hotel. And thank you for giving us a perfect score! I promise we will do our best to make every stay just as enjoyable. Sincerely, Amanda T General Manager

"Passing Through"

4
23/11/2016

This hotel is clean, neat and seems to be well managed. Most of the fixtures and furnishings are relatively new. Breakfast was fine, if not particularly memorable. The location is near the intersection of the Interstate (I-29) and a major arterial, but off the street, so finding your way to the driveway can be a little tricky; fortunately, there is a good-sized sign and it is relatively well lit. The only downside in my mind is that the neighborhood is mostly strip malls and other ugly commercial buildings. There is not much in the area other than discount stores, a few chain restaurants and car dealerships. It was fine for a trip passing through as I was doing, but it wouldn't be a destination spot, I don't think. The staff seem very eager to please.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Mark O, Thank you for taking the time to review your stay. We appreciate knowing what our guests like and dislike about their stay. I'm glad you like our building and services, if not our view! Those of us from Sioux Falls do like the chain restaurants. We think we've finally made the big leagues whenever we get a store or restaurant that's nationally known. But there is a small group of restaurateurs that are starting up. I hope the next time you past through we can direct you to one to try out. Sincerely, Amanda T. General Manager

"Great Place to Stay"

5
21/11/2016

We were on our way home from Montana to Minnesota and needed a place to stay. Found this hotel via their website. It was a little hard to find but was a great hotel. Everything was clean and ready to use. The front desk was very well organized and checked us in quickly. The room was ready, clean and well stocked with items.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear michaelaS9566KX, Wow! Thank you for giving us perfect scores! We strive to make every guest's stay relaxing and enjoyable. We can be a little hard to find, tucked away off the main road, but thankfully that cuts down on the sounds of heavy traffic. I hope you can stay with us again! Sincerely, Amanda T General Manager

"Great Value and Friendly Staff"

5
17/11/2016

We arrived later in the evening and Ronna checked us in. She was very welcoming and answered all of our questions. She was able to check us in using 2 best western gift cards. Its hard to find a place that is able to use 1 let alone 2. Great Job. The room was clean and had updated decor. Bed was comfortable and the hotel was quiet.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Jason S, Thank you for taking the time to review your stay with us. I am so glad to hear you enjoyed your stay. Please don't hesitate to call me if you have any questions or want to book your next stay! Sincerely, Amanda T General Manager

"Extremely Accommodating Employees"

5
07/11/2016

Ronni, the front desk clerk, was very helpful and accommodating to our needs/wants. She was extremely friendly and understanding. The rooms look like they have been remodeled recently and are very nice. They have a pool that's open until 11:00pm. Plenty of parking. I would highly recommend this hotel!

"Decent Location"

4
17/10/2016

This place was good enough for an overnight stay. Close to the Empire Mall and several chain restaurants. Seemed to be a favorite for construction workers, however. My beautiful daughter was oogled and catcalled upon our arrival by the guys playing Cornhole in the parking lot. Not a big deal, but unexpected and undesirable. Clean room and ok breakfast.

"Business "

5
17/10/2016

Hotel is great, the staffing is great and it's really in decent location for about anything you could want to eat, price is fair rooms clean and comfy beds . They also offer a good breakfast, the wifi is good

"Pleasant Employees - Full Breakfast"

4
15/10/2016

Best Western Empire Towers in Sioux Falls is reasonably priced, clean, and included a good, hot breakfast in a relaxing environment. Employees were pleasant and helpful -- we asked for an extended check-out time at arrival and they were able to accommodate my unique needs (surgery early in the morning and Dr appointment that afternoon) by allowing us to check out a couple hours after the usual check-out time. This was much appreciated!

"Clean Comfortable Overnight Stay"

5
11/10/2016

Staff was friendly when we checked in late because of storm. The hotel was very clean, comfortable, good atmosphere. Great location right off highway. I tend to favor Best Westerns and this one was a great place to stay.

"Anniversary Party"

4
10/10/2016

A decent hotel for the price. Good location, good breakfast. Hotel staff was efficient and friendly. The only problem was load plumbing was we could hear water and pluming noises very early in the morning

"Comfortable Overnight in Sioux Falls, SD"

4
08/10/2016

It's nice getting off the road and into a comfortable bed and clean sheets that actually smell clean and fresh. That is my lasting impression os the BW Empire Towers. The staff was pleasant and helpful, the WiFi was reliable and had a good signal and the breakfast had a good variety of hot and cold food, including fresh fruit. The heating/air conditioning unit was a bit loud and the mini fridge had a wet shelf and ice build up in the freezer, but the staff member at the front desk said he'd have the maintenance staff look into those issues and have them resolved that day...which I considered another indication of the staff's efficiency. The motel is conveniently located near a highway exit and on one of Sioux Falls' main shopping thoroughfares.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Paul M, Thank you for your review. I am very happy to hear that the staff was pleasant and accommodating and that you enjoyed our free wifi and breakfast. However, I am sorry to hear that you were inconvenienced by the noise from the HVAC and water in the mini fridge. Our maintenance man has remedied those problems and we hope to welcome you back soon. Sincerely, Amanda T General Manager

"Good Best Western!"

4
07/10/2016

We stayed at Empire Towers on the second night of our travel through South and North Dakota. The hotel was clean, the staff were friendly and the beds were comfortable with lots of good pillows. The breakfast area was kept clean and well stocked with a good variety of hot and cold selections. The website references an "afternoon cookie", but those were not there the night of our stay. It was a good one-night stop and if in the area again, we will certainly choose this Best Western again.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear BeachGrandmax4, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T

"Nice hotel"

4
05/10/2016

We've stayed here before. We visited Sioux Falls for our anniversary. The room was nice and clean. One of the beds was not comfortable so we switched to the other and it was fine. I think the beds have been better at some other BW's but we slept well. The staff was extremely friendly. My husband wasn't feeling well on the day we were leaving and Ronna at the front desk offered us late checkout so he could rest longer. The breakfast was good and the lady who was refilling food was very nice. I would stay here again

"A+"

4
28/09/2016

Nice room, good breakfast, good staff. No problems! An easy, stress-free night during our road trip. The breakfast was appreciated by all of us. Microwave and small fridge were appreciated and used. Good location, with retail nearby.

"A Good Respit"

5
21/09/2016

After traveling 5+ hours cutting across North AND South Dakota--the Empire Towers was a very comfortable and relaxing place for an overnight. Tip: The Motel can be a little tough to drive to as it is set on the backside of the block. You must drive past(coming from the Interstate) Motel turn north than west.

"Very good value hotel"

4
18/09/2016

Stayed here for one night as part of our road trip. Good location near Empire Mall (we wanted proximity to Texas Roadhouse) and very good value - the least expensive of all the places we stayed. More than adequate breakfast and friendly staff.

"Nice location"

5
16/09/2016

Very convenient off I-29. We could see the hotel but had trouble getting to it. Rooms were very comfortable. After reading the reviews, I requested a room on the top floor and the noise level was just fine. Very friendly lady checking us in. I don't do round scrambled eggs but other than that, the breakfast was decent. I had enough points for a free room so can't beat the price!

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear soc5mom1, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I would also like to thank you for being a loyal Best Western Rewards member. If there is anything we can do to assist you in the future don't hesitate to give us a call. Sincerely, Amanda T General Manager

"traveling with pet"

5
15/09/2016

We have stayed at this hotel several times while visiting Sioux Falls. We like this hotel because it is clean and allows pets with a reasonable fee. This hotel is a great value compared to the other mid range priced hotels in the area. The staff has always been very friendly and helpful. The rooms area large and very clean. Sometimes with a pet you get a room that smells and looks like a pet room, but not at this hotel. The hotel offers the standard hotel breakfast, and is served in a clean well maintained area. The location is convenient and is one block off of the interstate and close to the shopping mall and other shopping. It is not close to downtown. The hotel sits behind another hotel and it is confusing to find the first time.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear pritter, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust. Sincerely, Amanda T General Manager

"Great Place"

5
12/09/2016

The hotel was a little hard to find, but once we found it, we were happy we did. It was what I have come to expect from a BW Hotel. Everything was top notch. The room was clean and well decorated. The beds are always the best part as far as I am concerned. The breakfast selection was good and all very tasty.

"great experience"

5
11/09/2016

First time staying here. Comfortable, cozy room. Felt safe and had a great sleep. Breakfast was good. Attendant kept the room clean and keep the items full. Everyone we encountered was friendly and had a smile on their faces. Overall a great stay at this hotel.

"OK for the price, but not great"

3
08/09/2016

The good - the room was clean and bed was comfortable, so that's important. The breakfast was not outstanding, but satisfactory. The bad - NO soundproofing in the room....Very annoying to be awakened at 5:30 AM by the shower running in the next room. Loud enough I thought someone was in MY room. It sounds like the building is a wood frame, because it sounded like the people upstairs were walking on bare wood floors. A motorcycle outside in the parking lot sounded like the window was open. The annoying - NO convenient place to plug in my phone as alarm. the only outlet near the night stand had both plugs used. The desk chair is very low. There is no way anyone could actually work at the desk. It was 2" shorter than the toilet seat! The tv was not set up, so I had to call the front desk and it still took a while to set it up.

"Always !"

5
07/09/2016

Always clean , friendly service , great location for dinning , shopping , everything is within a few blocks or walking distance , safe day or nite , employees are very helpful from the front desk to the house keeping !

"Terrific stay"

5
05/09/2016

Clean and comfortable rooms, very quiet location and we were very happy with the service and value in the room. Would return again. We felt this hotel provides good value for the price and will definitely return.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear M T, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel! Sincerely, Amanda T General Manager

"Best Western Empire Towers, Sioux Falls S.D"

5
01/09/2016

Clean, Comfortable, Staff very helpful, Thanks Frank. They Have a complimentary Breakfast. Stay at a reasonable Cost. The Frying Pan Restaurant close by within walking distance, good food at reasonable Cost. Enjoyed our stay, would stay again!!

"Really poor expeience due to one rude staff member"

2
27/08/2016

We stayed here for 1 night - my two parents in the 70's in one room and myself and my 4.5 year old daughter in a second room. I had spoken to the front desk the week before while I was in Sioux Falls after landing from Australia - I stopped to make sure that the hotel had a suitable chair for my mom to sleep in because she has severe back issues that require her to sleep semi-upright in a chair. After speaking to the very lovely man (originally from Boston) and one of the other lovely staff, I viewed a couple of rooms and was assured and comfortable that we would have a chair for my mom when we arrived the following week. However, a week later, we arrived and upon check in, a very very rude young girl was working who said we were lying, had never been told my mother could be guaranteed a chair or the room that we requested etc. She told us we had no reservation and it went on and on. I asked to speak to the manager, and the young girl working said that the manager was not available. Eventually after a very heated discussion we were able to get the manager on the phone so that my mom would have the room I had been guaranteed the previous week. The manager did eventually come and sorted things out, but this was a major stress that never should have happened. People like this young girl should not be left to cover the front desk when clearly they have no customer service skills. I would never stay at this hotel again and it was the worst experience I've had anywhere in the world, and I travel a lot. So disappointing to have this happen in friendly Sioux Falls. Anyway aside from that, the hotel was clean and comfortable, but one bad apple spoils the whole bunch for me... A month later and I'm still disappointed by what happened...

"Good place to stay"

4
27/08/2016

I came in here dead tired and they were friendly and quick to get me checked in and on my way. Quiet room and clean too. The price was pretty good considering the local events that were going on at the time.

"Extra mile"

5
22/08/2016

We advised the clerk at check in that we had our grandson along with on our trip. When the reservations were made we only booked a king because we didn't know he was going to be with us. I asked for the price of a cot and she offered a two queen-bed room instead, saving us that cost. We appreciated the extra effort to make our stay more comfortable. And our three year old grandson was excited with "mine own big bed!"

"Clean quiet rooms"

5
22/08/2016

We stayed here on the way to the Black Hills. We needed a place to eat and rest up for another day of travel. The room was quiet and very clean. It was attractively decorated and large enough for 3 people. There was a great selection of restaurants within easy walking distance and The breakfast was great with eggs, sausages, biscuits, gravy, waffles, etc. The breakfast area even had a milk dispenser.

"Great stay in a clean hotel!"

4
20/08/2016

We've always loved staying at Best Western So when we had to make a quick to Sioux Falls we decided on Empire Towers. We were not disappointed. The rooms were very clean and spacious. The staff was friendly and great to work with. Our kids loved the pool! The breakfast was also good, with the usual cereals, hot breakfast, etc. We were overall very pleased with our stay!

"Comments"

5
18/08/2016

This hotel is my home away from home. Great place,good breakfast, clean rooms, internet. A very friendly and pleasant atmosphere. Always helpful with anything you may need. I want to mention a few who have done things for me. They are:Amanda, who has done a lot with the help here and always pleasant. Frank at front desk has helped me with several things.Jo makes a good breakfast and make sure food is plentiful.Dusty who is head of Housekeepingdoes a great job and Gail who is a housekeeper does a very good job. Great place to stay.Also front desk Ronnie.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Violet, Thank you for taking the time to review your stay. We are so lucky to have you as a repeat guest! As always, don't hesitate to let us know when your going to be visiting us again. Thank you for your loyalty and trust. Sincerely, Amanda T General Manager

"Great hotel"

5
16/08/2016

Enjoyed our stay. Beds were a little less comfortable than other Best Westerns. Looked like it had recently been remodeled. Best feature was the elevator. The other BW we stayed at did not have an elevator. Kids enjoyed the pool. We would definitely stay here again.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Paige H, Thank you for your positive comments. I am so glad to hear that you enjoyed you stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"Dont check in after midnight"

2
16/08/2016

The front desk staff working the graveyard shift was so rude it made my whole experience suck. I had been driving all day and was tired and just wanted to get checked in and go to bed. The guy at the desk was rude and argumentative. Make sure you get there early so hopefully you dont have to deal with that process.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Renee H, As I've stated before, I would like to apologize for your experience at check in. That is not how I expect the front desk to deal with guests and I will be making sure he learns that that is not acceptable. Despite this, we hope to be able to welcome you back on a return visit to Sioux Falls. Sincerely, Amanda T General Manager

"Poor service"

2
11/08/2016

Internet quality / speed poor, could not even get toilet paper in the evening, made a prior request that was approved then ignored, beds are not comfortable, location is good, but hotel is starting to get outdated

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Walter C, I am very disappointed to hear that you found our service to be below your standards. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Despite this, I hope to be able to welcome you back on a return visit to Sioux Falls. Sincerely, Amanda T General Manager

"Nice Place"

5
10/08/2016

This was a nice, clean place to stay. They had a microwave and mini fridge in the room. They also had a complimentary continental breakfast. The beds were comfortable. There was a sketchy looking little motel across the parking lot (not anything Best Western can do about that). They are located far back from the main road and a little hard to see.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear starfighterltd, Thank you for taking the time to review you stay with us. I am so glad to hear that we were able to offer you a refuge from your schedule. Looking forward to welcoming you back soon. Sincerely, Amanda T General Manager

"Staff commendation"

4
29/07/2016

Thanks, and praise for JO in the breakfast room, who goes out of her way to make sure everything is perfect and guests get what they want. Over-all desk staff as well as maintenance/cleaning staff are efficient and friendly, rooms are very clean and basic. Beds are good. Pillows a little too soft. No extra blankets or pillows provided, though staff would probably jump to provide these if asked.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear wordloom, Thank you for taking the time to review your stay and for choosing our hotel. I'm glad you enjoyed Jo's hard work, I know she likes talking to everyone and making sure everyone leaves full! If you're traveling to our area again soon, don't hesitate to call us. Sincerely, Amanda T General Manager

"Everything fine."

5
27/07/2016

Haven't been to a Best Western for a while but might be staying more often after this stay. Everything was good. There was one bulb missing (not burned out) on the desk light but the remaining light was more than adequate for my use. I did mention it at check out so it could be fixed for the next customer and the attendants (two of them) said they would have replaced it for me if I had asked the night before. I'm sure they would have but it wasn't necessary. (July 11-12, 2016)

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear ed-stlouis, Thank you for your positive comments. I am so glad to hear that you enjoyed for stay with us! Thank you also for letting the front desk staff know about the light situation in your room. Our housekeepers attempt to catch everything a room needs while they are servicing it, but unfortunately some things slip by from time to time. We appreciate any comments from guest to let us know what wasn't caught. We hope to welcome you back to the hotel in the near future. Sincerely, Amanda T General Manager

"Last room in town"

3
25/07/2016

Stopped here on way home from the Black Hills. Booked online as we were driving because it was the only hotel to come up on Tripadvisor as available. Upon arriving, desk clerk told us we got the last room they had due to a cancellation. Apparently an air show and a big concert caused all hotels to sell out that weekend. We were thankful for the room, although it was dirty upon arrival and has clearly not been vaccumed. The room for 4 guests only had 2 wash clothes and no shampoo. The air conditioner leaked overnight and the floor by the window was soaked. Breakfast was nice, but the tiny room was not adequate size for guests, with only a few tables to sit at. I would pick a another hotel before staying here again, unless it was again the only one available in this class. The price I paid was not a good value.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Kim C, I am very disappointed to hear that you found our service to be below your standards. I apologize for this bad experience. I hope you give us another chance to made it up to you. Please let me know if you want to discuss this personally. Sincerely, Amanda T General Manager

"Restful Hotel"

5
24/07/2016

We stayed at Best Western Empire Towers on our way back to Iowa. The hotel is very neat and clean, quiet and luxurious according to our standards. The refrigerator was just the right size, the in-room coffee was much appreciated and the air conditioning system ran quietly as needed. The pillows were very comfortable.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear car0lb541, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

"terrible stay experience at bw empire towers"

1
24/07/2016

1. Front desk staff lacked politeness and profesionalism 2. Bed linens seemed to be of goodwill quality. There was no freshness in the bed linens. 3. The breakfast room was extremely cramped. The breakfast itself was of poor quality.

"A restful bight"

3
17/07/2016

Good location. Comfy beds. Clean and spacious room. Friendly staff and good breakfast. Easy to find. There is a pool. And located next to shopping area. A good value. Convenient parking. The area seems surrounded by business and other hotels. I wouldn't take a stroll in the eve ring around there.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Dancersmom5, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager

"Clean and Comfortable"

5
17/07/2016

The fresh baked cookies at check in were a nice touch. Clean and well decorated room, AC was on and room comfortable from the get go. Nice breakfast but the bacon and omelets needed to be replenished. Gravy for the biscuits should also be preheated before being put out for consumption. Maybe I am critical due to the fantastic breakfast at the Americinn in Aberdeen the night before.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Dave V, Thank you for giving us a perfect rating! I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed you stay. I am sorry, though, that our breakfast was not up to our standards. If there is anything I can do for you in the future, please don't hesitate to call. Sincerely, Amanda T General Manager

"Passing Through"

3
15/07/2016

Recently stayed here while passing through on the way to the black hills. As such, we were in and out. It was completely functional for our purpose. The room was clean, and the breakfast good. Parking was no problem and we found the staff friendly and helpful.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Sincerely, Amanda T General Manager

"Newer hotel but hard to fine"

4
12/07/2016

We had an awful time finding this hotel. We didn't have the specific address readily available while driving but knew it was near the mall. We drove by it twice before we saw it. It sits behind the Super 8 with limited signage along the main road. Once we arrived the hotel is clean and comfortable.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear 650wadeb, Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad you found our hotel to your liking, even though we are a little hidden from the road. Call us if there is anything we can help you with in the future. Sincerely, Amanda T General Manager

"Clean rooms friendly staff, great location"

4
11/07/2016

The front desk manager was very friendly and brought a plate of fresh made cookies for us and the other guest that were arriving. The room was quite clean and well appointed. The breakfast room was very clean and the food was fresh, hot, & plentiful. The location was good, the Mall was across the street, and plenty of dining opportunities were available up & down 41st St. You are only a few minutes away from Downtown & Fall Park.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear shrek58, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and a good jumping-off place to explore our wonderful city. I hope to see you again soon. Sincerely, Amanda T General Manager

"Weekend"

5
09/07/2016

We booked 2 rooms close together.1 room with 1 queen and 1 room with 2 queens. When we got here said they couldn't find a room with 1 queen so they upgraded it to a room with a king right next to our other room. Everything has been wonderful and will stay here again.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and you found your rooms agreeable! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"Just OK"

3
09/07/2016

Stayed here for 2 nights and wasn't overly impressed. It's an average hotel. Location is ok. It's right across the street from the mall. No hot tub - I wish I'd have realized that when booking. Pool was cold. Room was ok, air conditioner couldn't keep up so it was kind of stuffy in the room. Staff was pleasant. Breakfast was ok as well. Not sure if I would stay here again or not.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear MN_Lily, I appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear we did not meet your expectations and only deserve an "okay" for your stay. We strive to please our guests and when we fail we use that as an opportunity to learn about where we can do better. We do hope you give us another chance as we will definitely improve our services. Sincerely, Amanda T General Manager

"Lumpy bed"

3
29/06/2016

The overall appearance of this hotel is average, but the bed mattress and bed linens were marginal, at best. The bed mattress was not a "pillow-top" and was lumpy. The lines felt like gunny sacks. On a positive note, free breakfast was very good, with diverse items and well set-up. It was a quick overnight trip and the hotel located in a nice shopping area.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Jane Y, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. I am glad to hear you enjoyed our breakfast and appreciated the variety we try to provide our guests. Sincerely, Amanda T General Manager

"Great stay"

5
29/06/2016

This was a comfortable stay for an overnight during our trip. I would recommend this as a place to relax overnight. Great staff, amenities, breakfast and grounds. I recommend The Empire Towers in Souix City, South Dakota.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Marilynn and Bi...S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"Nice large clean room"

4
26/06/2016

We stayed one night on 6/24/16. We arrived about 7pm, check in was very quick and staff friendly. First impression on walking in the front door was not good, the entry foyer was not welcoming at all (see pic) and made it look run down. Once inside, it certainly improved. We had a king suite 215 that was very comfortable with kitchenette. It smelled like a previous occupant had been smoking in the room despite it being designated nonsmoking. Otherwise it was very nice. Heard some noise from neighbors briefly but not bad. Breakfast was good, and the lady handling the breakfast service was very friendly. It's in an interesting location hidden behind other hotels, but wasn't difficult to find. We would certainly stay here again.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear ChuckandDave, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our entryway and smell of your room was not as pleasant as you had hoped it would be. This critical feedback will be used in training our staff. Thank you and look forward to seeing you again. Sincerely, Amanda T General Manager

"Not clean"

2
24/06/2016

Our room smelled bad, sprayed Lysol in the room to cover odor. Mattress pad was shredded, sheets and pillow cases has hair on them, runner at the foot of the bed had a stain that looked like blood on it. Had to call and ask for someone to at least come into the room with clean sheets and pillow cases and to take that runner out of the room. When the staff member arrived with the sheets, she threw them in the floor (which didn't look very clean) and told me that she didn't normally make the beds and wasn't sure how they did it. Just a dirty hotel. We felt dirty and uncomfortable the whole night. Would not recommend.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear 190geraldw, Thank you for taking the time to write such a detailed review. It is truly disheartening to know that you did not experience the seamless, enjoyable stay we want to provide our guests due to the condition of your bed linens. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Again, thank you for staying with us. Sincerely, Amanda T General Manager

"It filled our needs."

3
23/06/2016

We just needed a place to stay one night on our way across South Dakota. BW Empire Towers is located just off I-29, but requires a little hunting to find it. It is tucked away behind some other buildings so you have to go past it and turn left at the next street and then immediately turn left again. We arrived too late to use the pool so can't comment on that. The beds were adequate and the room was quiet. When we went down to eat breakfast, the tables were full so we had to sit out in the lobby. It filled our needs for a place to crash one night and we would stay again.

"Noisy"

3
23/06/2016

This is the first time I had stayed with a Best Western that had a room right under the stairs. People were going up and down all night, It was so noisy. They should not have a room under stairs......or at least warn the people that were staying there that there was this problem. When leaving in the morning to check out I mentioned it and basically they said "oh well that is the luck of the draw". I was quite surprised at the attitude since they seemed so nice when checking in. I guess they don't like complaints.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear 727marlenen, We appreciate you taking the time to provide us with a candid account of your stay. We are very sorry to hear that you were unhappy with the room location next to the stairs. We do hope you give us another chance as we try to accommodate everyone's room location requests. Sincerely, Amanda T General Manager

"nice place"

4
20/06/2016

We stayed here on our way across South Dakota-was a good price. Rooms were very clean and beds were very nice. Easy access to the Interstate. The workers were very helpful in giving directions to where we wanted to go. Breakfast area is kinda tight.We also choose to stay here again on our way back home. Price was very reasonable.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Paula E, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager

"Hotel badly needs an upgrade"

2
20/06/2016

Bad value for the price. Room was dirty, carpet stained and curtains torn. Breakfast was adequate, well-prepared. Had to report noisy tenants on the floor above, they finally went to sleep or passed out...not certain staff did anything about the problem. Exterior was littered and needed cleaning up.

"Could have been better"

4
18/06/2016

Hotel is located near many stores and restaurants so thus is good. B W has a nice breakfast in the morning and the rooms are comfortable . The morning staff was excellent so my only issue is with the evening staff. When we arrived, the desk clerk just sat there and looked at me and finally only asked "do you have a reservation"? Seems like a hello or good evening would have been nicer.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear alg77, Thank you for taking the time to review your stay with us. All your comments are essential to educating our staff about good and bad service. I will personally supervise that your complaints are addressed so that everything will be in order on your next visit. Sincerely, Amanda T General Manager

"OK hotel near I-29"

3
15/06/2016

I am a Best Western person whenever possible and feasible. I was a little disappointed in this particular hotel as I believe it did not quite meet the high standards that the Best Western chain is known for. That being said, it is still a fine facility. Easy access to I-29 and very near just about all needed travel services (food, gas, convenience stores and the like) Be very careful after turning off of 41rst St., one can pass the driveway to the hotel very easily. You need to turn left immediately after the McDonald's on the left. Staff was great and the breakfast was satisfactory.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear lukebabs, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our service. Sincerely, Amanda T General Manager

"Best Western s F S D"

5
12/06/2016

We always stay at this Best Western when we travel to Sioux Falls, S.D. There are lots of good resturants that are close enough to walk to, and a couple of malls that are close to the motel.. A Nice place to stay.

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Douglas S, It brings me a lot of pride and joy to hear that you're an avid fan on our hotel. We appreciate you business, your loyalty, and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip. Sincerely, Amanda T General Manager

"Best Western Empire Towers"

5
02/06/2016

We stayed here twice on our trip going to Ct and then back to Alaska. It was a very nice hotel. The rooms and hotel were clean. The staff was very friendly and the beds were comfortable. The only problem was the signage from the main road... it was very hard to see. Other than that, we'll be back...

Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review
Dear Steve99926, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Sincerely, Amanda T General Manager

"Was one of our favorites"

3
02/06/2016

This has been our go to place for our frequent trips to Sioux Falls for medical reasons. Have to admit that this last stay in May was not quite up to previous experiences. Maybe after their transition, things will even out. Sure hope so! Price is good, breakfast is great, and rooms are clean and comfortable. Quiet. Jo in the Breakfast room makes you feel welcome and special. Frank who helps at the desk is a good guy and helpful.

"Another good stay"

4
26/05/2016

We have stayed here previously and were happy to return for 3 nights. The rooms were clean, staff was friendly and the breakfast was good. Never used the pool so can't comment on it. Walking distance to several restaurants. We paid a little more than I usually like but it wasn't out of line with the other places in the area.

"Nice place to stay but internet was not working"

4
26/05/2016

Our room was comfortable and clean. The only drawback that we found was that we could not access the internet and the attendant did not know how to remedy the problem. The breakfast was excellent with several options to choose from.

"Stay"

4
25/05/2016

Was very pleased with this hotel. nice rooms and beds, breakfast was good. they have a pool but no hot tub. was pleased with stay.the pool was a little dirty but was nice. the lobby was very nice to walk into. they accommodate to pets which is very nice. the grounds are clean from pets droppings. again i would say stay and enjoy.

"Had a wonderful experience at this hotel"

5
24/05/2016

This is a very nice hotel. Super friendly staff. Staff was quick to assist in anything we needed. A well-stocked and good variety breakfast. Dining area has also recently been remodeled. Also the first time I've stayed at a completely non-smoking hotel. I really appreciated that. We had requested a rollaway bed. The first one we received was very uncomfortable. But staff immediately brought a different one and apologized over and over again about the inconvenience. I'd say this is one of the best experiences I've ever had at a hotel and will definitely stay here again the next time I am in Sioux Falls.

"Decent Hotel...Friendly Staff"

4
20/05/2016

Staff is super friendly and happy to help however needed. Rooms were clean. Breakfast was warm and good, although the breakfast area seemed a little tight and cramped. I also got stuck in a room by the back door and by the stairs, so we had to listen to the door slam and people pound up and down the stairs a lot. All in all, it was a decent hotel and I would stay again and recommend to others.

"Nice Hotel"

4
19/05/2016

This hotel is very clean, comfortable,quiet and has a nice atmosphere. My experience with the staff has been positive. I would say it is a little pricey for a Best Western, but competitive within the area and comparable hotels.

"Great Stay"

5
17/05/2016

We were there for a graduation and wanted a motel that was central to the places we needed to be and this fit the need. It turned out to be a good choice overall. We found the staff to be pleasant and helpful. The pool was warm and clean.

"Nice bed, excellent breakfast, clean room."

5
16/05/2016

I had an ADA accessible room across from the vending machines. I was concerned that it would be noisy, but the room was very quiet. Comfortable bed provided a very nice sleep. I would like to thank Jo and Tanya for the breakfasts. Good range of food, different selection every day, Eggs, sausage, biscuits and gravy, waffles. Hot food hot, cold food cold. Kept clean and well stocked. Only a few blocks from the 29 freeway, but a bit tough to locate. Worth the effort. Reasonable prices.

""wonderful staff""

4
12/05/2016

Empire Towers is a no-frills hotel with pretty decent continental breakfast, standard rooms, and tremendous staff. Pros: the staff was awesome! Can't say anything else! They were helpful and attentive to our needs! Breakfast everyday was great! Can't complain there. Cons: the darn lock on our room kept locking us out and for me no exercise room though it did have a pool which was nice. The other problems was the guests next to us who were absolutely horrible but that's not the hotel fault.

"Exceeded expectations"

5
03/05/2016

This is the less expensive but better reviewed of two BW hotels in Sioux Falls. And our experience here clinched that opinion. While the hotel is hidden in plain sight and not flashy in the exterior, the room was well apportioned and very comfortable. Breakfast was also above average. Staff was very friendly and helpful.

"Affordable, hot breakfast, friendly staff, and close to shopping"

5
01/05/2016

The friendly staff greeted me with freshly baked cookies and directions to nearby restaurants. The room was very clean and comfortable. The hot breakfast included biscuits & gravy, scrambled and hard-boiled eggs, pastries, breads, fruit, several types of cereal and beverages. It's close to 4lst Street and the Empire Mall, although a little tricky to find the entrance. Follow the directions on their web site. I will definitely stay there again.

"Helpful staff"

4
27/04/2016

Was on a shopping jaunt and rest time. When the TV did not work the staff person was so helpful and went beyond what I am used to experiencing to get it all working nicely again. I plan to stay again when I am in the area.

"Comfortable!"

4
24/04/2016

Our one day trip to see the falls was topped off with a very comfortable stay at the Empire Towers. The room and bathroom were very clean and we found there was plenty of space for our stuff. Regarding the breakfast....where there is sausage there are happy people!!! We did find it hard to find the hotel but because of that we now have a couple funny stories to tell.

"Best Western Sioux Falls"

5
24/04/2016

Very nice hotel and comfortable with good breakfast. Hard to find. found it afar going back to trip navigation. No need to write 200 words. Stay was very good. good stay until I write 200 words . Good Stay.

"Hotel that fit our needs"

4
19/04/2016

My husband had an impromptu business trip in the area and asked me to go along. We had to have a hotel that would take dogs since we couldn't find someone to take ours on such short notice. Trip advisor let me add a note about it when I booked the room, but it didn't come through on the hotel end when we checked in so there was an extra fee, which I was expecting. For a hotel that takes pets there wasn't much of an area to walk them, but we improvised and walked around the block a couple of times instead. The hotel was very clean. The breakfast had a great variety of things to choose from: waffles, pastries, eggs, yogurt, cereal, sausage, gravy and biscuits, etc. We didn't get a chance to try the pool, but the area looked nice. You could hear a little bit of sound from the other rooms, but not too bad. We were about a block off a major highway and you couldn't hear any noise from that at all. The bed was comfortable, but you might want to bring your own pillows if you aren't used to really thick pillows. The front desk attendant was very helpful with getting copies of the receipts for expense purposes and explaining the amenities of the hotel. Having a fridge and microwave in the room came in handy since we had left overs from a really good restaurant in town.

"noisy pipes"

3
19/04/2016

The exterior and lobby were very unappealing. Very blah. The room was better--updated and clean. However at least 3 times water pipes clanged and thunked. One time was during the night and it woke of us. Not happy about that. The area around the hotel was only fair looking.

"Nice hotel in Sioux Falls"

4
08/04/2016

Stayed here one night in March. Clean well kept room, which is important to me. Relatively fast check in. Convenient location for people with vehicles. Over all, nothing fancy, and perhaps a little expensive for such a basic hotel, but I was generally satisfied and I'd stay here again.

"Great Place"

5
05/04/2016

Great place to stay when traveling. Pet friendly, very nice staff, clean rooms, good breakfast, good location near interstate highway, Would recommend staying here to anyone staying in Sioux Falls South Dakota.

"Stayed while my Mom was in the hospital!"

5
31/03/2016

Excellent stay - not fancy but clean and gracious staff! Excellent location with a great breakfast! They offered a hospital discount which was awesome. The pool was a perfect temperature (no hot tub though) that was probably the only downfall....All in all very pleased and I would repeat my stay anytime!

"Great Hotel and outstanding staff!"

5
25/03/2016

My mom, Q-tip (my dog) and I were treated like queens! The hotel was very nice...the breakfast was very good...our room was incredible (we LOVED the bump out with it's full sized dining table and chairs) and Denali (I think that's how you say and spell her name) and the entire staff was outstanding and above and beyond our expectations! We would definitely stay there again and I will refer this hotel time and time again!!!

"Enjoyed our stay"

5
25/03/2016

We were was very pleased with the hotel and staff, the breakfast was good but not exceptional. the room was very good, spacious, clean, a full size fridge and very comfortable. I would definitely stay there again.

"My Experience at Best Western Hotels"

5
21/03/2016

I'm always greeted with courteous and professional staff members at every hotel that I stay at. since i stay mostly at certain one's, they have become more like family than just personnel staff members . The pet fee is very reasonable. I really enjoy the hot breakfast bar in the mornings. If a guest leaves hungry, they are either too picky or in a rush to get to their next destination. They're very good about notifying me of up-coming rewards specials. i find the shower/bath always clean so that I can take a long relaxing bath if I choose to. My thanks to hotel owners and all their staff members for making Mine and my pet Rudy stay comfortable as possible .

"Pleasant Stay"

5
18/03/2016

Very clean, smelled fresh. Rooms clean and neat. Complimentary breakfast was excellent - had lots of protein items, plus usual carb items. Made reservation online, very easy. No issues. Close to restaurants and shopping. Is a little hard to figure out how to get to.

Danelle D, General Manager at BEST WESTERN Empire Towers, responded to this review
Jill, Thank you so much for taking the time to review your stay with us. I am happy to hear you enjoyed our free breakfast. Sounds like the reservation process was excellent for you as well. If you didn't get any shopping done while you were here, we invite you back to stay so you can check out the Empire Mall! We love seeing familiar faces walk through the doors of the Empire Towers, see you soon! Danelle Doop-GM

"Great place to stay"

5
15/03/2016

We always stay here when we come to Sioux Falls which is every few months. Enjoy the atmosphere of the hotel. The staff is super friendly and make it a comfortable stay. Jenny at the desk is a people person, and Miss Jo in the breakfast room makes it so nice. Rooms are clean and nice size. You can get cold juices and coffee/tea/hot chocolate, around the clock. Convenient to local attractions and medical facilities, which is why we come. Great value.

"very friendly & accomodating"

5
13/03/2016

loved the chance to get a local newspaper for free; always had cookies or vars in the evening and free hot chocolate, coffee or milk; the breakfast attendant was very cheerful anxious to please us; great location

"Home away from home"

5
12/03/2016

I always stay at the Best Western Empire Towers when i'm in Sioux Falls. Everything from check in to check out is outstanding. The staff always makes me feel like a "Special Guest" and the location is perfect. All the best restaurants are within 5 minutes.

"Would definitely recommend "

5
11/03/2016

We had traveled to Sioux Falls for a concert. When checking-in it was busy. We were greeted and made to feel at home. Very friendly staff who are willing to go out of their way to meet our needs. We dealt mostly with the manager,Danelle. She was very pleasant and you could tell she enjoyed her job . The room was much larger than expected. We had one with a king bed. Our stay was enjoyable and we'll be back.

"Great location. Otherwise average."

3
09/03/2016

Access to the hotel is a little tricky. Its parking lot is not right off the street - it's sandwiched in between a couple other businesses. The rooms are clean and modern enough. The staff was helpful. The rates are maybe a tad high for the level of hotel. But the breakfast was fresh and tasty. And there's great shopping and restaurants all really close. Overall I would recommend it.

"Good place to stay."

4
19/02/2016

excellant breakfast - great cookies in the afternoon-friendly staff and very clean Only compliant was that other guests were banging their doors very early in the morning and staff scraping sidewalk with shovel very early

"Best Hotel Experience in Sioux Falls!"

5
02/02/2016

I was unable to travel 300 miles home after a same day surgery because I was ill from the anesthesia, so was looking for a hotel that had comfortable beds. We were familiar with the area and the reviews were favorable, so we stopped to inquire about the availability of a room on the 1st floor. The lady that checked us in, D'Nell (forgive me if it's misspelled), was beyond kind, compassionate, and helpful. I was miserable and all I wanted was to be in my own home resting! D'Nell checked us into a room on the first floor near an exit, provided me with some fresh baked oatmeal raisin cookies, an extra pillow, & even sent me a candy bar because I had mentioned a craving for chocolate. The room was clean, quiet, & modern, the beds very comfortable, and wii fi worked great. The next morning we were pleasantly surprised to find that the continental breakfast had a large variety of food & drink items with both cold & hot foods. Even though I was ill, overall it was the best hotel experienced I have ever had...thanks to the kindness of strangers and the comfort of my room. This is now my first hotel choice for every future stay in Sioux Falls!

Danelle D, General Manager at BEST WESTERN Empire Towers, responded to this review
Lisa, Thank you so much for the kind words, they mean so much. I hope you are feeling much better as of now. Being here for surgery is not always the most enjoyable reason to stay but I am grateful your experience exceeded your expectations. I am delighted to hear you enjoyed our breakfast and the chocolate as well. I have worked in hospitality for many years and absolutely love the amazing guests that stay and the impact they leave on me as well. It's an absolute honor to work in this industry and it's all about creating a hotel that guests love and look forward to returning to. Take care and well wishes. Danelle

"Great hotel near shopping area"

5
26/01/2016

This hotel was good in all respects. The only complaint I can think of was the heating system in the room was a little too noisy. The staff is extremely courteous and helpful. The breakfast was great, and the room was very comfortable. No complaints other than the one I first mentioned. You will like staying here.

Danelle D, General Manager at BEST WESTERN Empire Towers, responded to this review
Dave, Thank you so much for reviewing your recent stay with the BW Empire Towers. I am so sorry the heating unit in your room was a bit noisy, I will have our engineer look at to see if he sees anything wrong with it. We have a terrific staff as you noticed, I will make sure to extend your nice comment to all of them. I do hope you will delight us and stay with us again when you come to Sioux Falls again. Danelle

"First time at this hotel was excellent"

5
26/01/2016

The staff here was extremely helpful and courteous, breakfast was very good. Our only complaint might be that the heating unit in the room was a little too noisy, but worked very well. Great location next to shopping area.

"Fantastic experience"

5
20/01/2016

From making the reservation to checking out, I was very impressed with the staff and the overall experience. Bed was extremely comfortable, room quiet, good breakfast and very friendly, helpful desk staff. This will probably be my hotel of preference in the Sioux Falls area from now on.

"Just needed a single room for a few hours sleep before hitting the road again."

5
19/01/2016

Cameron, the front desk clerk, was great. I told him what I needed, he was fast, courteous, and very helpful in providing discount information. The room was quite, clean and the bed was very comfortable. I had to leave before the free breakfast was available, but the morning clerk told me what was already prepared and let me grab something for the road. If ever in the area again, I would definitely look for this hotel to stay.

"Home Away from Home"

5
15/01/2016

When checking in I received a very warm welcome and was made to feel right at home. Clerk shared all the discounts they had a local establishments. I took a King room and ways not disappointed. I was able to get a real good nights sleep in a comfortable quiet room. When back in the area I will be staying here.

"Met my comfort expectations"

5
11/01/2016

First time in over a decade at a Best Western. We use a tempur pedic bed and pillow combo at home and found too many hotels with either sagging (need to be replaced) mattresses or too hard; and pillows that turn into wafers when you lay on them. This hotel had great mattress and pillows that stayed lofty to keep the proper neck alignment. Slept like a baby in a hotel for the first time in over 10 years!! Room was clean, warm and comfortable. Even the heating unit was quiet enough to stay asleep. Great Staff, great room and decent breakfast.

"New Year's Day travelling on"

4
03/01/2016

A very nice clerk upgraded us to a kitchen suite and that was appreciated as I was able to fix my special salad......I had missed it being on the road for weeks. Hotel was very clean and quiet, slept like a log. I love BW for all those reasons and Sioux Falls gets my best rating for treating us like family. Good job you guys

"First night in the U.S.A."

4
31/12/2015

We arrive in Sioux Falls after travelling for 32 hours and 4 flights from Australia. We had booked in advance. The cab driver was a little unsure where the motel was but after conferring with his NAVMAN we arrived safe and sound with only a short delay. Cory, the young man at reception, was very helpful (full marks to you Cory), and we were settled in our room very quickly with no fuss. He was able to assist with locating a restaurant for a late dinner. We were so impressed that we used this motel again on our return trip 2 weeks later with the same amount of assistance. The room itself was clean, spacious and the bed was very comfortable. We really didn't mind that the bathroom vanity unit was located outside the actual bathroom. Breakfast was basic but filling. Very friendly staff. Courtesy vehicle was available to transfer to the airport on departure. Location was OK, we really just needed somewhere to stay whilst waiting for next flight. It snowed rather heavily so we didn't get a chance to do too many touristy type things. There were several dining options within walking distance (the Red Lobster is NEVER open on a Monday), shopping Mall also within walking distance, Walmart just down the street. However, there is a courtesy vehicle you can book to drive you to "Ruby Tuesday" restaurant which was very good tucker.

"Great Place Away from Home"

5
09/12/2015

Nice quality place in convenient location in Sioux Falls. Quiet, with nice amenities and friendly staff. Great choice. Clean. Good breakfast with many options. Rooms are large and comfortable. Nice hot shower. The hotel smells fresh and has a nice feel to it.... hall ways, lobby.... all good. Cookies baked and put out in the evening. Juice, water and cold water as well as coffee and tea available in Breakfast room anytime. It is all good at this Best Western. Simple and stress free.

"Excellent Hotel"

5
03/12/2015

Clean friendly bright and cheerful. We were very very happy with our choice and our experience. Couldn't have been more pleased. Starting with the young man at the front desk when we came in on Wed. night. So helpful and so kind. He truly made our experience what it was by establishing that kind of atmosphere.

"another great stay!"

5
30/11/2015

I have stayed at the Empire Towers a couple different times. I have not been unhappy with my choice. Friendly staff and big rooms. The lady who does the Breakfast is super accommodating, always there with a smile and ready to help! pool area is always kept picked up which is a plus to me. They have encouraged me to use the breakfast room as an area to visit with my Sioux falls family members. I just love this place!!!!!!!

"Clean and comfortable"

5
19/11/2015

I was very pleased with my room. It was very clean, smelled nice, and had modern decor. It had a microwave and fridge in the room, too. The beds were very comfortable and the towels were soft and fluffy. I used the pool, which was very nice and warm. There is not a hot tub. I had a waffle and coffee in the morning, which was very nice. They even have real cream for the coffee. The hotel is very conveniently located, just off 41st street. I will be staying there again in December.

"Clean, Fast and Friendly"

4
14/11/2015

Fast check in, courteous and professional staff, clean rooms with lots of amenities. Great internet service and hot breakfast. Nice and quiet for a good nights sleep. Great value. This is not the first night staying at Best Western and it won't be my last.

"Nice place to stay!"

5
13/11/2015

We stayed here on our trip back home. Last minute booking. It was a wonderful place! The rooms are very nice and comfortable. Very convenient location as there are all sorts of places to eat within walking distance. The staff is very friendly. I would recommend this hotel to anyone.

"Hotel Stay"

5
13/11/2015

Helpful staff gave us directions around town. Also it was nice to have more options then coffee, the cookies in the evening were great. Nice close to shopping in town. I will stay again if we come to Sioux Falls.

"Nice place to stay!"

5
27/10/2015

We stayed for my nephew's marching band festival. It is a very nice, very clean hotel. The breakfast was normal continental fair - but hey, I love free food! I am very picky about my bed and I slept very well. The pillows were great - the only thing that would have been better is if my wiggly son had slept on the floor :) The gentleman at the front desk helped us figure out where the best place to see the Festival of Bands parade as well as how to find the field for the field competition. All in all - it was a good price, and a very good place to stay. I will be coming back the next time we make our way across the state.

Danelle D, General Manager at BEST WESTERN Empire Towers, responded to this review
Frisk32, Thank you for taking the time to share about your recent stay. It sounds like you had a wonderful time at the festival of bands. I am glad you were able to sleep comfortably on our plush mattresses well. Our staff knows how important customer service to our guests and we enjoy helping our guests with suggestions and needed things like directions. We are pleased to hear you will be back when you come back the the beautiful city of Sioux Falls. See you soon! Danelle Doop

"Our Stay"

4
20/10/2015

Hotel needs some up dates esp. in the rooms. Great staff! Location in town next to some good eats. Kind of a bad area behind hotel. Breakfast was really good they had it all. Very clean best coffee on the road.

"Service with a capital "S""

5
15/10/2015

The staff at this super clean property went above and beyond in their efforts to welcome us and make our stay a memorable one. Traveling on a motorcycle, my wife and I decided to spend an extra day in Sioux Falls to wait out predicted foul weather. Frank at the front desk was very helpful suggesting various local sites and attractions and, knowing we were on a motorcycle, went so far as to arrange a free shuttle to take us downtown. The result was that we had a wonderful time despite the weather and we definitely recommend this property.

"I won the Trifecta wtih this hotel"

5
14/10/2015

The Empire Towers is close the I-29 for travelers, close to a multitude of restaurants and in the center of Sioux Falls' shopping meca. the rates are also quite affordable at under $90 per night. My wife had a late doctor appointment and we were going to Omaha the next day, so we stayed at the affordable and convenient Empire Tower. We were pleasantlysurpirsed by the spacious and clean rooms and the out pouring of friendliness from staff and fellow guests. The breakfast looked and smelled tempting, but with the closeness of the great offering of restaurants we opted to eat at a local eating delight.

"Just As Promised"

4
07/10/2015

This property is clean and comfortable. It was conveniently located for a road trip stop -- not too far from the highway but quiet, and a reasonably short walk to good restaurants. Front desk staff were pleasant and helpful. Compared to some other BW properties, this one represents very good value for the money.

"Enjoyable, Comfortable Stay"

4
01/10/2015

After a long day of traveling, we appreciated getting into our room which was clean and comfortable. We also appreciated that there were several restaurants nearby to choose from for our supper and we could walk to. if in the the area again, we would not hesitate to stay here again.

"Very Accommodating!"

5
29/09/2015

I was so pleased by the way we were treated. Exceptional service and a very nice hotel. They went out of their way to ensure we were comfortable. I felt as if we were the only people staying their. Great personalities and Danelle the Manager is AWESOME!! Thank you!!

"Warm inviting stay"

5
28/09/2015

With Frank and Jenny at the Front desk you can rest assured that you will have an enjoyable stay. The rooms are cleaned to perfection by a more than competent staff, the hot breakfast is wonderful. You may pay a little more than some of the hotels across the street.. But, you get what you pay for.

"Great Place To Stay"

5
28/09/2015

Very clean and quite place! Friendly and helpful night and morning staff. We would stay here again and recommend this hotel to others traveling in this area. Very easy to find close to I-29. Close to plenty of restaurants and shopping.