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Best Western Hotel Shelby Inn & Suites, Shelby

4.5/5  - basé sur 593 notations.
1948 W Roosevelt Highway, 59474, Shelby, United States - See map
Best Western Shelby Inn & Suites - Exterior The Best Western Shelby Inn & Suites is ideally located in the center of Shelby. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Shelby Inn & Suites! A meeting space, indoor pool and spa, and a generous complimentary full hot breakfast are just a few of the things to make Shelby's newest hotel stand out. A convenient location and large parking area also make us a guest favorite. Our Shelby hotel has everything you need for a comfortable, relaxing stay. Whether you're in town on business or passing through with your RV, the clean spacious rooms are a welcome retreat. Friendly staff members are committed to making your stay cozy and memorable. On the way to Glacier Park and close to the Canadian Border, our Shelby hotel is a popular destination for road trippers and outdoor lovers. Local sporting events make a stay in Shelby fun and exciting. However, outdoor recreation is where the region really shines. Favorite activities like hunting, golfing and fishing are just a short drive away. Employees of the highway patrol, border patrol, BNSF® and Amtrak all consider our Shelby hotel their home away from home. Our brand new hotel offers all the amenities you need while traveling. A guest business center, fitness center, guest laundry, and expanded TV package with extra channels make you feel right at home. For your convenience, we also offer an ATM on-site and a shuttle service to the local airport and Amtrak station. Breakfast is the most important meal of the day, so leave it to us. Our complimentary breakfast spread includes hot eggs, pastries and fruits, favorite cereals, yogurt, and 100% Arabica coffee or chilled juices. It is just another way we treat our guests like family, and it is the perfect start to your morning. Book a well-appointed room at the Best Western Shelby Inn & Suites and enjoy all of our amenities!

Best Western

Hotel Shelby Inn & Suites

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 593 guest reviews
NOTE ISSUED
Excellent
421
Very Good
141
Average
20
Poor
9
Terrible
2
REFER TO NOTICE
Business Business
97
Couples Couples
210
Family Family
201
Friends getaway Friends getaway
39
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Shelby's newest (and best) hotel"

5
07/10/2018

You know you're in for a pleasant experience when you get fresh baked cookies at check-in. But that's just the beginning when you visit the Best Western Shelby Inn & Suites in Shelby, Montana. As I've said before, my wife and I love Best Western. They seem to be everywhere and we've never had a bad experience. The Best Western Shelby Inn & Suites, located at 1948 West Roosevelt Highway at the intersection of I-15 and US Highway 2, is the newest hotel in Shelby. And it feels like it. How about a complimentary breakfast of hot eggs, danish, waffles, pastries fruit, cinnamon rolls, yogurt, cereals, biscuits and gravy, chilled juices, bacon, sausage and 100 percent Arabica coffee? We are always impressed with Best Western's efficiency, friendliness, cleanliness and comfort. We booked a suite, an oversized room with one king-sized bed, 40-inch TV, high speed internet access, microwave, refrigerator, iron and ironing board, coffee maker, in-room safe, even a hot tub. Other amenities include an indoor swimming pool, fitness center, business center, guest laundry, ATM and expanded TV package. Longtime travelers, like us, can appreciate the value and importance and necessity of an iron and ironing board and a laundry facility. And a quiet environment and a good shower head. Best Western Shelby Inn & Suites has it all.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Taylor B, Thank you so much for the wonderful review! It was absolutely our pleasure to accommodate you during your stay in Shelby! I am so pleased that you enjoyed all aspects of your stay here at the Best Western Shelby Inn & Suites! We look forward to seeing you again next time you are in the Shelby area!

"Glad"

5
29/09/2018

This hotel is rather out of the way, but it was so worth it. The room was quiet and quite clean. The receptionist that checked us in was amazing. I wished I would have gotten her name. My husband was very pleased with the breakfast.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Karol W, Thank you so much for the wonderful review of the Best Western Shelby Inn & Suites! I am so pleased to hear that you found your stay to be well worth it! We hope you will come back and see us again soon!

"Best Western Shelby"

5
17/09/2018

The clerk was very friendly at check in, and offered me cookies. The room was clean and very well decorated. I especially liked the shower. Enjoyed the hot tub after driving all day. The bed was very comfortable.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Tony K, Thank you so much for the wonderful review! I am so glad that you were able to enjoy a nice relaxing soak in the hot tub after your long day of driving! Please come back and see us next time you are in the area!

"Great place to stay in Shelby."

5
16/09/2018

We stayed here one night in August 2018 returning to the US from Canada. This Best Western was a very pleasant surprise. It is a very nice hotel, clean and comfortable. The service was excellent and the breakfast was very good. We have not stayed in any other hotels in Shelby, but my guess is that this should be your #1 choice.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear WanderingYank, Thank you so much for the wonderful review of the Best Western Shelby Inn & Suites! It was our pleasure to provide you with a superior hotel stay during your visit to Shelby. We hope you will come back and see us again soon!

"Clean room but nasty toilet!"

2
16/09/2018

Stayed here for one night. The room itself was very, very clean. Actually it was one of the cleanest rooms I have ever stayed in. And then I went into the bathroom. The toilet lid was half way off the toilet the inside of the toilet was dirty. I went downstairs and told the front desk person about the toilet and she said she could move me but the other two available rooms may not be acceptable. (?) She said there was no maintenance person there at the time. I asked her if she had any pliers or something that I could fix the toilet lid with and she said no. So I had to go back upstairs and tighten the nuts on the lid with my hands. She offered nothing for the problem. I could not understand why a housekeeper would do such a wonderful job of cleaning the room drop the ball so bad in the bathroom.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear David E, Thank you so much for taking the time to leave us a review. I am so sorry that you found the cleanliness and maintenance in the bathroom area of your room to be unsatisfactory. That is definitely not a common complaint and I will be sure to address it immediately with my housekeeping and maintenance staff. I hope you will give us another chance to deliver you the superior hotel experience we are so well known for.

"One of the Nicer ones we stayed in on our 3 plus week Trip!"

5
10/09/2018

Very Nice Inn at the price of: $115.00 without Taxes etc. for 2 Adults. Clean, Comfortable and Nice Staff! Jenn was very helpful to see that our needs were met and was friendly! Family Oriented, Safe!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Marilyn H, Thank you so much for the wonderful review! Jenn is a true asset and we are lucky to have her. I am so glad to hear that all of your needs were met during your stay with us! Thank you again for choosing the Best Western Shelby Inn & Suites!

"Clean, comfortable well maintained hotel with very friendly staff."

5
10/09/2018

This hotel is a pleasant property and bed was very comfortable. We heard no noise from the hallway or other rooms, our room was very clean and tastefully decorated. The rooms size was great and had a desk with chair, an easy chair, a nice sized bathroom with bedside lamps, an alarm clock, a window that opened, microwave, refrigerator, coffee maker, tea and coffee, and adequate electrical outlets. There is a nice sitting area in the hallway on the second floor overlooking the lobby downstairs and a nice sitting area in the lobby. Though we did not use them there is an indoor pool and a workout room. Breakfast was the standard hotel complimentary breakfast, though by 7am they were already out of a few items. Because we were attending a memorial, they even gave us a bereavement rate. I believe this is the nicest hotel in Shelby and reasonably priced.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear 411Elle, Thank you so much for the wonderful review! While I am sorry for the circumstance that brought you to Shelby, I am so pleased to hear that your time here at the Best Western Shelby Inn & Suites was so comfortable. We hope you will stop and see us again if your travels bring you back to the area! Take care!

"Very nice but expensive"

4
27/08/2018

We stayed in a double queen room at $172 per night. The room was nice & very clean. It is a newer hotel. The beds were comfortable. The breakfast was great & well stocked. There was a pool & hot tub which we did not use. There is a Pizza Hut & Subway nearby but other local restaurants were not open. Not a lot to see here other than the railroads (you can actually get a room with a railway view lol). Very nice stay but I think rather pricey for a Best Western.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Julie W, Thank you so much for the great review! I am so pleased to hear that you found our hotel to be nice and clean and the breakfast to be well stocked. I am sorry that you found the room to be a bit pricey. We do price our rooms in conjunction with the area and this time of the year, due to our proximity to Glacier National Park, is our high season. We hope you will come back and see us again if your travels bring you back to the Shelby area!

"Montana vacation"

5
14/08/2018

This hotel needs to be a training spot for all employees. The cleanliness along with the staff were great. The breakfast was the best I have ever had at any best western I had we e ever been to. The breakfast attendant was very atte five to the needs of the guests. The food was good and fresh. Our room was very spacious and d well stocked. I Give them a big thumbs . up. Great job !!!!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Christal V, Thank you so much for the wonderful review! Our staff here at the Best Western Shelby Inn & Suites does work very hard to provide our guests with a superior hotel stay and I am so pleased to hear that it does not go unnoticed! I will pass your great comments on to them. We hope you will come back and see us again soon!

"One of the Top Hotels to Stay at Shelby for Self-Driving Visit of Glacial National Park in Montana"

5
09/08/2018

This hotel is about 1 hour driving from the East Glacial town. It is on the right side of US-2 when you are driving eastward. My family had a very good stay recently for one night after we visited the Glacial National Park from Calgary by driving via the following sight-seeing route: St Mary, Going to The Sun Rd, West Glacial town, East Glacial town, and Two Medicine Lakes. The hotel appeared very new, and the front desk is very nice with complimentary Cookies offered to you. The hot full breakfast was also very good. The only thing that I was not accustomed to is the design of the bathroom where the towel rack is far away from the bath tub, and good thing is that the hotel did have a small short stool in the bathroom - as a workaround to put your needed towels before you take a shower or a bath. There are many hotels in both West Glacial and East Glacial town etc, but very expensive and not including free breakfast etc. Therefore, this hotel was a very good choice for my family's recent visiting Glacial National Park in Montana.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Dequan C, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us here at the Best Western Shelby Inn & Suites during your trip through Glacier National Park! I am so glad that we could accommodate you and your family's needs and that your stay was a good choice! Come back and see us again soon!

"Nice Staff & Well- Maintained Older Hotel"

4
08/08/2018

We traveled with another couple & had a restful, pleasant stay here. Check-in was efficient & we were upgraded as we are platium members. Fresh cookies & suggestions for dinner were given by the friendly ladies at the desk. Although there were trains in back of the hotel, they did not blow whistles & came in & left quietly. Beds were comfortable & breakfast had usual hot items but some excellent bacon. The lady there was very attentive, even picking up our plates. It was a good choice.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear srashford, Thank you so much for the great review! I am so pleased to hear you and the couple you were travelling with had a restful stay with us here at the Best Western Shelby Inn & Suites! Our staff works very hard to provide a superior hotel stay to all of our valued guests and I am pleased to hear that they have once again exceeded expectations! Please stop and see us again if your travels bring you back through the Shelby area!

"Excellent one night stay! "

5
30/07/2018

We stayed here one night while traveling on a bus trip. Wonderful hotel! Fresh cookies awaited our arrival. Super friendly and very outgoing staff! Hotel seemed new. Very clean. Had a place where you could purchase snacks and quick frozen meals. Rooms were large. Beds were comfortable. Had a small but nice fitness room with a treadmill, exercise bike, elliptical and a weight machine. Had a nice looking indoor pool even though we didn't use it. Laundry facilities with 2 washers and 2 dryers. Breakfast was great! Lots of choices. Fresh fruit, yogurt, cottage cheese, cereal, eggs, biscuits, gravy, potatoes, pastries, muffin, waffle maker and I'm sure I'm forgetting something. The lady over the breakfast area was very nice and came around the tables to make sure everything was okay and if we needed anything. Super sweet! Would highly recommend this hotel!!!!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Thank you so much for the kind words and great review. We are so glad you enjoyed your breakfast and our team members! We always love to hear when our team members do a great job. Thank you for staying with us while on your bus trip and we look forward to seeing you back around our area!

"Nice stop with great staff"

4
29/07/2018

comfortable and clean. Helpful suggestions from staff for nearby dining options. Good choices at breakfast with everthing kept filled and tidy by the dining room attendant. Only downside was the poor signage for the actual motel entrance. The entrance is shared with a store with large parking lot. The large highway sign for Best Western is clearly visible, but not the actual "driveway". Small sign shows left arrow that from the street could lead one beyond the entrance and back toward the on ramp to highway.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Pam, Thank you for the nice review and the compliments on our team members. We agree that they do a fantastic job! I'm so sorry on the signage and that is was a bit difficult to find.

"Pleasant Suprise"

5
29/07/2018

This hotel exceeded our expectations considering the location. The rooms are spacious and clean . We even had a personal welcome message from the the house cleaner. The breakfast was good for hotel standard and the staff was friendly. Parking and checkin was easy.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
John, Thank you for the nice comments and the great review. We truly appreciate the business and we hope to see you again in the near future.

"Great place to stay right off 15"

5
29/07/2018

Very very nice hotel for Montana! We stayed for 4 nights while visiting family during the tricounty fair. Rooms were large, well appointed, very clean! Really nice comp. breakfast. Wonderful place and value for the $. I would recommend staying here if your in the area.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Bob, Thank you for staying with us over the fair! Our team members try extremely hard to provide an exceptional stay for all of our guests and we are so glad we succeeded while you were here! Thanks again for the nice comments and we hope to see you again!

"5 Star All The Way"

5
22/07/2018

This Best Western is the Best! From people at the desk, ease of check in and out, to rooms that are spotless, spacious, great beds for a comfortable night's sleep, quiet night, including a fabulous breakfast not to be missed. Be sure to stop here!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Marmoore66, Thank you so much for your wonderful review of the Best Western Shelby Inn & Suites! We are so pleased to hear that you enjoyed all aspects of your stay with us and we are so glad that you chose to stop and stay with us! We look forward to seeing you next time you are in the area!

"Stop I-186"

5
22/07/2018

A plain but very pleasant place to stay; a newer hotel with all the basics. There is not a restaurant included but they provide a very good self serve breakfast. The staff is pleasant and accommodating. The place must be pretty well built because there is a railroad and interstate highway near by but you are not aware of either when inside.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Dexter B, Thank you so much for your great review! I am so pleased to hear that the nearby train tracks and interstate did not disturb your stay with us. We hope you will come back and see us again soon here at the Best Western Shelby Inn & Suites!

"Directly off Interstate 15"

5
21/07/2018

Customer service was awesome. Due to fog and lots of construction, we were three hours behind schedule, and we didn't check in until 3am. I called about 9pm and let the front desk know, and I also requested a ground floor since I knew we would be exhausted. Not only did they honor our request for a ground floor room, but when we checked in they offered us a late check-out. The room was so clean and larger than most double rooms. The breakfast was also a full buffet. We were only 35 mins from the Canadian border - a perfect place to stay and rest up before crossing at Coutts. Also, even though we didn't use, I did notice a number of RVs off to the west that were parked and hooked up. I think the hotel must offer this as a service. I booked this room two nights before arriving through Priceline and was able to receive a $50/per night discount. Nice.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear fairgirl59, Thank you so much for the wonderful review of the Best Western Shelby Inn & Suites! I am so pleased to hear that my staff was accommodating even though you arrived late and after a long day I am sure! It was our pleasure to take care of you during your stay with us and we hope to see you again soon!

"Recommended if you are in the area"

5
20/07/2018

This hotel is far and away the best in the area and we felt so at home on our one night stay to Shelby. The town itself is rather accommodating and the Best Western offered a really nice stay - nice people, good breakfast, and a great night of sleep. As another reviewer mentioned, we stayed on our way to Glacier and based on experience en route to other national parks as well as the other hotels we saw in the area, we did not have high expectations. I would absolutely recommend the BW-Shelby.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Patrick R, Thank you so much for the wonderful review! I am so pleased to hear that we exceeded all of your expectations during your stay with us! My staff here at the Best Western Shelby Inn & Suites strives to provide a superior experience to each and every one of our valued guests! Please come back and see us again soon!

"Get treated like family :))"

5
18/07/2018

The whole staff from cleaning crew, security and lobby staff where awesome !!! :)) Must be Montana air: everyone here is nice and helpful. But the employee at this location go to infinity and beyond to help. Jennifer Gatewood and Ashley Kolve stood out. From drawing me a map as my roaming data got suspended so I could find my way to helping me solve rental car problems. I felt like my older sister were there to help. Thank you !!! The room was extremely clean, I slept well. I will be back for sure.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Mariecsim, Thank you so much for the wonderful review! I am so sorry for all the trouble you experienced with your rental car during your stay here in Shelby. I know it was quite the ordeal to go through! I am pleased that my staff were so accommodating in helping you figure everything out and getting you back on the road again! It was absolutely our pleasure to help and we look forward to seeing you again here at the Best Western Shelby Inn & Suites! Take care!

"Recommended"

4
18/07/2018

Stayed overnight on our way to Glacier Park. Wasn't expecting mush based on the location, but we were pleasantly surprised. The hotel was neat, clean, modern. Room was well appointed and clean. Staff pleasant and efficient. Better than average breakfast choices. They even have a shuttle service to local restaurants...of which there aren't many options. I wouldn't hesitate to stay here again.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Heywoodya, Thank you so much for the great review! We are so pleased to hear that we exceeded your expectations here at the Best Western Shelby Inn & Suites! Our staff does go out of it's way to offer the award winning service we have become so well known for and I am happy to hear that they have accomplished this task yet again! We look forward to seeing you again when your travels bring you back through the Shelby area! Have a great rest of your summer!

"New hotel"

3
09/07/2018

The hotel is new so I wouldn't expect to have a unkept non functional room. The breakfast was very nice. The only negative would be that the pool closes at 10pm and the gal working nights could be more pleasant. Condescending and rude. We stayed Fri the 6th of July.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear corbett m, Thank you so much for taking the time to leave us a review. I am so pleased to hear that you found the room and the hotel to be well kept and functional and the breakfast to be nice. I am very sorry that you felt the front desk agent was not pleasant. I will definitely address this right away as we pride ourselves on the award winning service we have become so well known for and that is absolutely unacceptable. Please come see us again if your travels bring you back through the Shelby area!

"Very nice, clean hotel"

5
08/07/2018

Great stop on our way to Glacier. Large room that was quiet and clean. Very good breakfast. Reasonable price. Referred to the Alibi Longe for dinner which was very good, especially considering limited choices in town.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear kathleenP1956, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us and had a good dinner at the Alibi as well! We hope to see you again soon if your travels bring you back through the Shelby area! Have a great rest of your summer!

"Clean and friendly"

5
08/07/2018

Got a great deal on Priceline and they let us check in early and leave late, perfect after many nights on the road camping. Place was very clean, breakfast was good/typical. There's also an RV park out back that they run too.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Brian M, Thank you so much for the wonderful review! It was our pleasure to accommodate you for an early check in and late departure! We understand how crucial a good night's rest is while you are on the road! Please stop and see us again soon!

"Comfy and clean"

5
26/06/2018

Our room was spacious and comfortable. The bathroom was large and very clean. Parking and access was great as well. The hotel was so quiet we never heard a sound all night. We also appreciated the pet friendly policy. A pleasant surprise to find in small town!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Cossondra G, Thank you so much for the wonderful review! We are so pleased to hear that you enjoyed you stay with us and that we were able to accommodate you and your pet! We hope you will come back and see us again soon! Have a wonderful summer!

"GEM IN MONTANA"

5
20/06/2018

I stayed here for an overnight business trip. The hotel is very well located, just west of I-15 and on US Hwy 2. It is very clean on the outside with ample parking. The front lobby is large and very modern. All the staff, front desk, housekeeping and breakfast, were extremely friendly and helpful. There is a small snack and amenities area right next to the front desk. The hotel common areas are very clean, and my room was immaculate. It was large and very well appointed. Bed was very comfortable and the room was dead quiet. Power outlets were abundant, and the internet was blazing fast. The included breakfast was significantly more comprehensive than normal, and the breakfast area was spotless. I could not be more impressed!! This will absolutely be my only choice for my next stay. I would highly recommend it without reservation!!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear gmdalberta, Thank you so very much for the wonderfully glowing review! I am so glad that we were able to offer you such a superior hotel stay during your visit to Shelby! We look forward to seeing you next time you are in the area and thank you again for the review and recommendation of the Best Western Shelby Inn & Suites! Take care and have a great summer season!

"Great Best Western"

5
19/06/2018

We stay at best Westerns often...some are managed better than others and occasionally we are disappointed, but not this time! Such friendly, helpful employees...clean and comfortable rooms, great breakfast...highly recommend!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear dixieland8, Thank you so very much for the wonderful review! It was our pleasure to offer you a superior hotel stay here at the Best Western Shelby Inn & Suites! Our staff works very hard to provide the award winning experience we are so well known for and we hope you will come back and see us again soon!

"Clean"

3
18/06/2018

I have waited to post this review so that I don't do it in anger. We have stayed here before and found it to be very nice. I liked what the girl at the truck stop said, "You should stay at the Comfort Inn, they are more fun. I have worked at Best Western and they are just concerned about looks". I want a hotel that is worried if the room is swept or the bed made correctly! Now on to the problem. I was upset when we got to our room one day and we had no hand towels or wash cloths. We had layed them in a pile on the tub when we were done with them and apparently they thought we were going to use dirty ones. THEN on the last night we were there after we went to bed the person on duty at the front desk came to our room at 9:30 at night, after we were already in bed. She knocked once then used a pass key to open our door. I had just gotten to the door and ask what she wanted and she said "oh we just needed to know if this room was being used." We had been there from Saturday night to Thursday night so I don't know why they didn't know that. We had the room reserved until Friday so that makes no sense. If you have read this far then my suggestion to you is to use your dead bolts and the little flip lock on your door!

"Excellent Motel."

5
29/05/2018

I stayed for one night and found the staff pleasant to deal with. The room was clean and in good condition, infact the hotel was very clean, the breakast was good, and fresh. The motel is next to department store ans a short walk to town.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Adrian T, Thank you so much for the wonderful review! It sounds as if you enjoyed all aspects of your stay with us, and I am so pleased to hear that! Maybe next time you are in the area you will be able to stay more than one night to explore all of the things Shelby has to offer!

"Pet Friendly!"

5
29/05/2018

The hotel staff dealt with two large dogs with ease and there is a large grassy area to walk dogs in. The beds are extremely comfortable, the rooms are large. The breakfast was of a 'good' quality, not excellent but better than most hotels in this price range.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear office826, Thank you so much for the great review! We are most definitely pet friendly and I am so glad that you found our hotel accommodating to yourself and all of your pets needs! We look forward to seeing you next time you are in the Shelby area!

"Excellent stay...."

5
26/05/2018

Friendly, efficient staff at check in & throughout the stay. Large room. Comfortable beds & pillows. Clean. Free wifi. Good location. Full hot Breakfast with lots of variety. We will definitely stay here again.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear ottokarin, Thank you so very much for the wonderful review! I am so pleased to hear that you so thoroughly enjoyed your stay with us and that you will definitely come back to stay with us if your travels bring you back to the Shelby area! We look forward to seeing you again!

"Nice quiet hotel"

4
17/05/2018

Stayed at this hotel in Shelby overnight on a business trip, and was pleasantly surprised. The hotel is fairly new and in good repair, and the staff were friendly. The free breakfast was very good with lots of options including waffles and hot items.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Thank you so much for the great review! I am so glad that you enjoyed your stay with us and were well taken care of by our friendly staff and got off to a good start after our fantastic hot breakfast. Please come back and see us again soon!

"Comfortable stay"

4
14/05/2018

We stayed here on our way to Havre. The hotel and staff were fine and we enjoyed our stay. The only thing I found there was nothing in the area besides the shop next door. It was a car trip if you wanted to go to main st. The wifi was strong and reliable. If you are looking forward to comfortable accommodation with good service. This fits the bill. We would stay here again with doubt.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Axell33, Thank you so much for the great review! We are a bit on the outskirts of town, but Shelby does have a beautiful Main street with a lot of neat shops and businesses. We hope you will come back and see us again if your travels bring you back through the Shelby area!

"Satisfied in Shelby"

5
02/05/2018

Pleasant facility with generous room size, nicely furnished and comfortable. Lighting adequate, especially in bathroom. Staff pleasant. Location convenient, adjacent to I-15. No issues during stay. Would definitely return when in area.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Wayne M, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed every aspect of your stay and that you will return when you are back in the Shelby area! We look forward to seeing you then!

"Very nice property"

4
26/04/2018

Had a great stay. Room was large and comfortable. It had all of the amenities one could expect, (e.g. couch, stuffed chair, desk with adjustable chair, and upscale toiletries). The staff were friendly and welcoming. Of note was the breakfast offerings, perhaps not as varied as some but all items were well prepared. We will go back. Also know the property is convenient to the highway and there are a number of fairly good places to eat in Shelby, MT.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear woodmister, Thank you so much for the great review! I am so glad that you found our rooms and amenities to be so comfortable and well appointed! We look forward to seeing you when you travels bring you back to the Shelby area!

"Clean, Friendly, Great Breakfast"

5
17/04/2018

Our family enjoyed our one night here so much we wanted to stay longer. The pool is very welcoming (although chilly) and the rooms are clean and spacious. Very friendly staff and a wonderful breakfast to start your day. Would definitely recommend!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear awghockey, Thank you so very much for the wonderful review! I am so happy to hear that you enjoyed your stay with us that you wanted to stay even longer! Please come back and see us again soon!

"Great Pool & Hottub"

4
17/04/2018

The Pool and Hot Tub are great. Clean and definitely not over used chemicals. Just the right temperature too! Normally they have complimentary water bottles for rewards members but unfortunately they had run out and by check out the following day they still did not have any water after repeated requests.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear 2Baal, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us! I am very sorry we ran out of bottled water the day of your stay. We will definitely rectify that for any future stays! Thank you for staying with us and we hope to see you again soon!

"Great place to stop when travelling in the area"

4
15/04/2018

Clean rooms and very clean pool area. Excellent full breakfast included in the cost of the room and not just waffles and yogurt.....it was a full hot breakfast with scrambled eggs, sausage, hash browns, toast, pastries, waffles, bisquits and gravy, fresh fruit, yogurt, cereal, juice and coffee/tea. Very friendly and helpful staff. Will definitely stay again when in the area

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Dianne H, Thank you so much for the great review! I agree that we definitely offer a wide variety of items on our complimentary breakfast buffet in the morning! I am so glad that you enjoyed your stay with us and that you will come back and see us next time you are in the area! Thank you so much for choosing the Best Western Shelby Inn & Suites!

"Best place in Shelby to stay"

4
13/04/2018

Arrived late in the evening and within minutes were directed to our room. Hot breakfast in the morning made it convenient to get back on the road in a timely manner. Staff was pleasant. I had problems with the TV remote and when reported staff arrived promptly to exchange. King bed was comfortable and room clean. I did not use the pool. I would recommended the Best Western Shelby Inn to friends and family.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear KayeEdmontonAlberta, Thank you so much for the great review! I am so pleased to hear that you enjoyed all aspects of your stay with us and that our fantastic breakfast got you off to a good start in the morning! We look forward to seeing you next time you are in the area!

"Best Western Shelby, Montana"

5
12/04/2018

It is a really wonderful place to stay, road into the parking lot is a night mare but once in the place is beyond wonderful, clean, staff friendly and helpful and the rooms are beautiful. Continental breakfast is very good and room is clean.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Muffin1949, Thank you so much for the wonderful review! I understand about the entrance into our lot. Unfortunately, we are limited to use the Shopko entrance as our entrance into our lot. I am so pleased to hear that everything after the initial entrance was beyond wonderful! It was our pleasure to have you and we hope you will come and see us again soon!

"Excellent"

5
10/04/2018

Really great hotel. Rooms are wonderful, very comfortable, extraordinarily clean. Everything worked perfectly. Staff is great, very friendly and helpful. Breakfast was excellent. The dining area was immaculate, food was really good with good variety. Again, staff was great. Definitely recommended.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear John H, Thank you so much for the wonderful review! We sincerely appreciate the great comments and the recommendation! Our staff does work extremely hard to provide the award winning service we have become so well known for! We hope to see you again if your travels bring you back through the Shelby area!

"beautiful new hotel,"

5
09/04/2018

brand new hotel , very clean rooms and comfortable beds. Great hot and cold breakfast, with egg, sausage, potatoes, and waffles and the rest. ( has pool and exercise room which I did not use). Close to the hwy I-15

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear rick728, Thank you so much for the wonderful review! I love to hear how guests still think we are brand new, even though we have entered into our 6th year in business this last February! I am so pleased that you were able to enjoy our fantastic breakfast and maybe next time you will get a chance for a relaxing soak in the hot tub! We look forward to seeing you again soon!

"Great Place To Stay In Shelby, MT"

5
03/04/2018

This is one of the, if not the, best hotel to stay at in Shelby. Hotel staff are incredibly accommodating and could not be more polite. From what my wife tells me the all you can eat free breakfast was a fantastic spread and one of the best free hotel breakfasts she's ever had. Casey at the front desk was wonderful to deal with.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear shaunm671, Thank you so much for the great review! I am so pleased to hear that your wife enjoyed our fantastic hot breakfast buffet on the morning of your stay with us! Our staff does work very hard to provide the award winning service we have become so well known for and Casey is a valued member of our team! We hope you will stop and see us again next time you are in the Shelby area!

"Never disappoints"

5
03/04/2018

Have stayed here before and would highly recommend. Clean and inviting upon arrival. Lovely spacious and quiet rooms, nicely appointed with a sitting area, super comfy king bed and fluffy towels...just what we look for. Special make up towel in bathroom is a nice touch.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Grammy929, Thank you so much for the wonderful review! I am so thankful for your continued loyalty to our hotel and I assure you we will continue to go above and beyond to make each stay with us just as enjoyable! We look forward to seeing you next time you are in the area!

"The best appointed and nicest Best Western, we have ever stayed at."

5
03/04/2018

This was our first stay at this particular Best Western. We stay at Best Western all the time when we travel in the U.S. We stayed top floor back, away from the rail tracks and above the sound of feet. The rooms are very well laid out and appointed. The bed was extremely comfortable. The bathroom toiletries that the hotel provide are the best we have seen. The morning breakfast was delicious and has a large variety of items to choose from. Even the elevator was quiet and fast. Staff was attentive and very friendly. We will be back.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear delichef, Thank you so much for the wonderful review! I am so pleased to hear that you so thoroughly enjoyed your stay with us and that you will most definitely return! Our staff does work very hard to provide our valued guests with a superior hotel stay and it is so nice to see that they did not fall short in any aspect of your stay! We look forward to seeing you next time!

"Last night"

5
02/04/2018

we enjoyed our stay at Shelby Best Western, staff friendly and helpful both on checking in and on our check out. Went for supper at Ringside ribs , did not enjoy the Pizza as the crust was burnt, therefore rather tough for us Seniors.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Margaret G, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us! I am sorry to hear that you did not enjoy your dinner that night. We hope you will come back and see us again next year!

"Great Hotel"

5
30/03/2018

This was a great place. Any problem was quickly and graciously solved. Breakfast was wonderful, service was wonderful. Rooms were very clean and comfortable. Had an issue with the TV, but I managed to work around it. I would highly recommend.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear mmgranger, Thank you so much for the wonderful review! I am so glad to hear that you enjoyed all aspects of your stay with us! Our staff does pride itself on the award winning service our guests have come to love us for and I am so happy to hear that we did not disappoint! We look forward to seeing you again soon!

"Good place to stop close to the border."

5
31/01/2018

We were coming from Wyoming back to Canada and neede a quick overnight stop before continuing on our way. The hot tub soothed our weary bones; the gal at the front desk bent the rules and kept it open after 10 p.m. for us. A hot continental breakfast that opened at 6 was excellent. Only concern was the extreme ice in the entire parking lot making it difficult to keep our footing on our way to our vehicle. Sidewalks were clean which helped.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear E4497MTdebras, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed everything about your stay from the hot tub to the breakfast. I do understand your concern about the ice in the parking lot. Unfortunately, it is winter in Montana and we do our best to keep all sidewalks and walking paths clear of snow and ice. We hope you will come back and see us again soon!

"A real gem in small town Shelby Montana"

5
12/01/2018

We were so pleasantly surprised at this lovely hotel in such a small town. Very updated with a lovely room. The staff was very friendly, The pool and hot tub were nice but could be warmer. The hot breakfast was delicious and of course we always love Best Westerns cookies. The fact that our stay was free because of best western points was a bonus although the rates were very good anyway!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Michelle I, Thank you so very much for the wonderful review! I am so pleased to hear how much you enjoyed your stay with us! We hope you will come back and see us again if your travels bring you back through the Shelby area! Take Care!

"Review"

5
06/01/2018

Was a excellent room. Nice staff. Very friendly and helpfull. Good quality of everything in the hotel. Pool and hot tub was great. Breakfast was great. Overall nice hotel and great stay and awesome service.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear 362 dallasj, Thank you so very much for the wonderful review! It was absolutely our pleasure to deliver you a superior hotel experience during your stay with us! We look forward to seeing you next time you are in the Shelby area!

"Great stay"

5
27/12/2017

Room, staff and food all wonderful as usual. Thanks. It's unusual to find a motel that is spotlessly clean, quiet and is staffed with nice people. Food was excellent. Best cinnamon roll I've ever eaten. Truly a top shelf establishment.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Z3397LUtomm, Thank you so very much for the wonderful review! Our staff does work extremely hard to offer our valued guests a superior hotel stay and it is very nice to hear that they have not fallen short! I will pass your great compliments on to them! We hope to see you again soon and wish you a very Happy New Year!

"My stay was good"

4
12/12/2017

My stay was good. Rooms were clean. Staff was polite and courteous. Internet needed to be on a secure network and even though it had a password it was not on a secure network. That was the only thing I think should have been improved.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Dusty9756, Thank you so much for the great review! I am so pleased to hear that you enjoyed all aspects of your stay, even though you believed our internet to not be secure. I will most definitely check in to that and be sure to rectify that if that is the situation. Happy Holidays!

"Nowhere to go in Shelby"

5
10/12/2017

Shelby, MT is a very small town with absolutely nothing to do. Best Weatern offered a clean, quiet, friendly place to stay with a great breakfast. Nice large rooms, with comfortable beds and a large bathroom.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Scott D, Thank you so very much for the wonderful review! It is our pleasure to offer you an award winning hotel stay here in Shelby! We hope you will come back and see us again soon! Happy Holidays!

"Nice Stay and reasonable rate."

3
02/12/2017

The room was very clean. It is starting to show its age. The beds need replacing and also the dubai (spelling? covers . I thought the rate at 94.00 tax included was reasonable. The staff were very pleasant and the breakfast was very good; especially the real thick sliced bacon!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear jimlWakaw, Thank you so much for taking the time to leave us a review! I am so pleased to hear that you enjoyed our wonderful hot breakfast and that you found our staff to be very pleasant and your room to be very clean. I am sorry to hear that you thought the room was starting to show age. We do not use duvet covers here, but I will check into the beds needing replacing. Again, thank you for taking the time to let us know how your stay was! Have a great holiday season!

"A great hotel"

5
21/11/2017

I have stayed in many hotels and very few compare - even among some "higher class" hotels. The staff are very friendly and most helpful. The hotel is very clean and the room we always have is modern and very spacious. Everything from the time you walk in the front door is convenient and spacious. With small features such as "elite" parking and a small commissary with frozen dinners and snacks (no machines here), I would highly recommend this hotel to anyone and they should be the flagship for all Best Western Plus hotels (this hotel is not a Plus).

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear John O, Thank you so much for the wonderful review! What a compliment to our hotel and employees! It is absolutely our pleasure to offer our valued guests such as yourself all of the things you should expect at any hotel, plus some small touches that make your stay just a little more special! We sincerely appreciate the rave review and recommendation and look forward to seeing you again soon! Take care!

"Business stay"

5
21/11/2017

The staff were extremely friendly and helpful. The breakfast had a variety of food that was very good. The rooms are clean and modern. Easy parking, easy to see from the road. It has easy access to the interstate.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear U9346FFkathyb, Thank you so much for the great review! It was our pleasure to have you as our guest and we do hope you will return to stay with us again soon! Take care and Happy Holidays.

"Stayed here several times."

5
19/11/2017

Have stayed there several times since they first opened and always had a great experience. Rooms are very comfortable and lots of pillows. The breakfast in the morning is excellent. One time we stayed the front desk person steered us onto a fabulous restaurant out of town a ways.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Carolyn W, Thank you so much for the wonderful review! I am so pleased to hear that you stay with us often and always have a great experience! Our staff works very hard to take care of each and every one of our valued guests! Have a great holiday season!

"travel stop over"

5
14/11/2017

A pleasant place to stop when travelling. love it. A nice friendly hotel and a nice friendly town to go with it. A 3 1/2 hr drive from Calgary. Just right for over night stop. Highly recommend it for travelers

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear 586donaldd, Thank you so much for the great review and the recommendation! It is absolutely our pleasure to have you stay with us on your way to Calgary, and we hope to see you again soon! Take care!

"Best Hotel"

5
05/11/2017

This hotels does all the things, I view as important at a high level: Positive and enthusiastic staff, quiet, complete breakfast in a pleasant environment, comfortable bed in a spacious room with quality soap/shampoo and towels, strong wifi and in a pleasing and all deigned building. Finally, the price was very reasonable...

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear rick w, Thank you so much for the wonderful review! Our staff does work very hard to remain a multiple award winning hotel and it is very kind of you to recognize them for it! We hope you will stay with us again soon! Enjoy your holiday season!

"Great hotel stay"

5
28/10/2017

I had a great visit to Shelby, MT. The Best Western provided shuttle service to and from the train station (THANKS!). I had a very comfortable bed. The hotel facilities were very clean - including the guest laundry room which was reasonably priced... along with the hot tub which was fabulous! Having hot water available in the kitchenette all day was an added bonus!

"Thank you Jenn"

5
24/10/2017

Great help from the time we got there to the time we left!! We struggled with long crazy hours and you went out of your way to help however you could. Both Roe and myself would come back anytime we can.

"my first choice for Shelby, MT"

4
22/10/2017

Comfortable and quite with the ability to charge my EV Have stayed there twice now and both times where Very Good. Good location for south bound travelers out of Canada. Modern and Clean. Mike and Judy

"Typical best western"

4
15/10/2017

Typical best western, only in the middle of nowhere. Nice rooms, clean hotel, good hot breakfast, friendly staff. Would definitely recommend over the other choices in the area. Was here around 4 weeks with no issues

"Beautiful room and a great breakfast"

5
12/10/2017

Nicely decorated hotel and very clean. Our room was super comfy and we enjoyed our breakfast so much we left a $5 tip. We take our 2 cats with us when we travel and this was no problem for the hotel. We will definitely be staying here again.

"Alaska"

5
05/10/2017

I have not stayed in a Best Western for many years. We chose this hotel because it was the less expensive than the other hotel we were looking at. What a wonderful surprise. Great hotel, clean, staff very friendly and REAL bacon at the breakfast bar.

"GOOD PLACE NEAR GLACIER NP"

5
02/10/2017

It's about hour and a half away from the park but worth the stay. We stayed here four nights in September. Hotel staff is friendly and going out of their way to make your stay a pleasant one. Front Desk/Customer Service is very good, helpful, informative, and professional. Hospitality at its finest. Rooms are clean, beds are comfortable, good quality toiletries. Hotel staff makes sure hot breakfast items are continuously replenished and tables are clean, ready for guests. We highly recommend this hotel.

"Best in Shelby"

5
30/09/2017

Have always stayed in Great Falls on other cross border trips. After staying here we're wondering why we haven't before. This Best Western is very close to the border and is very luxurious considering the old small town it is in. Room was very quiet & nicely appointed. In the lobby was a handy map of all the restaurants in town & yum, a cookie snack for when we returned from supper. As always a hearty hot breakfast in the morning.

"Home away from home at Shelby BW"

5
29/09/2017

I have stayed at the Best Western Shelby Inn and Suites each week for several years and would highly recommend it to all travelers. I have had nothing but excellent service and a good experience each time I have stayed. They truly make it my home away from home each week.

"Shelby, MT"

5
26/09/2017

Hotel was very nice, wish I could have spent a little more time there. If traveling this way I would stay there. As a pet owner, I recommend that you allow your pet owners to have room on the first floor or at the most a room on the second floor.

"Great Stay"

5
26/09/2017

This is a GREAT Hotel, friendly staff and a great breakfast. The beds are comfortable and clean. If you are looking for a great place to stay...look no further. There are eating establishments close and they also have a hot tub if you need to rest your tired muscles.

"Best in Shelby"

5
26/09/2017

We have stayed at this hotel before and always had wonderful service and nice comfortable stay! The hot tub was nice after a long day of travel and they are pet friendly. One of the things we first check out is the bathroom and it was clean and showers are nice and hot. Best in Shelby!

"Hotel Rating"

3
21/09/2017

Out of the 7 hotels we stayed at over a period of a week...this hotel BW was the poorest. Rooms, Access to hotel, staff members were not accommodating. Room Location was good. Received a Flat tire from a nail .. possibly from their parking lot.

"Best in Shelby"

5
20/09/2017

We always like to stay at the Best Western in Shelby whenever we are in the area. They are all very friendly and accommodating, especially Casey at the front desk. The hotel is kept in very nice condition and the breakfast is always very good.

"Superb!!"

5
14/09/2017

I don't know the age of this place but it is immaculately kept up. Staff we met so far is friendly and just wonderful Only thing better would be a closer location to restaurants but no big deal. It is the first place (hotel) we came to when coming from the west.

"First class Hotel & service"

5
11/09/2017

Well maintained property with excellent customer service. The full hot breakfast exceeded all expectations. Rooms are comfortable, well furnished and quiet. All employees very attentitive to the guests. Definitely the place to stay in Shelby !

"NICE PLACE IN SMALL TOWN"

4
08/09/2017

When I first arrived, my first contact that came out of some back office, and seemed to be busy doing something else, was a bit snippy. The regular check in girl was busy fighting with the ATM machine. After we got the luggage in and needed to interact with front desk it was great, people very nice. Snippy girl gone. Gas station close, Shopko next door. Shopko for those who have not seen one is like a Walmart for small towns. Gas station had convenience store sold beer, Not much restaurant choice, so got a pizza. Good hot breakfast in morning , with attendant that actually cares. Great location for Road to Sun.

"Sept. 2, 2017 in Shelby, MT"

5
04/09/2017

This is a great hotel to stay at. Friendly knowledgeable staff. Very clean, comfortable beds and nicely decorated. Breakfast was great with lots of hot and cold options....and, excellent coffee!!! Would stay here again for sure.

"Great place in Shelby"

5
02/09/2017

We stayed one night and were impressed with how clean everything was. The staff was excellent. The room was well setup and the bed comfortable. Wifi and a/c worked great. The breakfast had a variety of food. A nice surprise in Shelby.

"said I would"

4
01/09/2017

no complications and the room was clean and fresh. We stayed here because they are pet friendly and there is ample grass lawn to walk the dog. Well maintained grounds, with a nice barbecue area and parking lots that were easy to access.

"Great stay"

5
26/08/2017

good staff always trying to make stay better by helping with any problems you might. Have. The breakfast is always good but especially bacon Tuesdays. Nice comfortable beds with good tv selection as well.

"Diamond in the Wheat Fields!"

5
26/08/2017

Oh what a wonderful surprise when we arrived at our final driving destination for the day. After 500 miles on the road we checked in at the Best Western in Shelby Mintana. Had the look and feel of a brand new hotel. It was beautiful, very clean and quiet. The hotel was full but you would never know it because it was so quiet. Our room was perfect. Very spacious, very clean and. Wet quiet. The over night stay was well worth the price we found on price line. As far as we're concerned this is the ONLY place to stay in Shelby Wyoming!

Rachel R, Manager at Best Western Shelby Inn & Suites, responded to this review
Thank you so much for the amazing review. We have a fantastic staff that really keeps this place looking like new. We are happy to give all of out guest a home away from home. We hope to see you again when you are in the area! Sincerely, Ashley Kolve Assistant General Manager Best Western Shelby Inn & Suites

"Beautiful hotel."

4
23/08/2017

My husband and I stayed in room 328. It is a beautiful room and has a microwave, small fridge, tv, coffee maker etc. in it. It has 2 beds and many pillows. However, all the pillows on my bed were fluffy and big, I prefer a pillow that is flatter. Due to this I found it uncomfortable to sleep well and at one point slept with no pillow under my head. This is the only reason that I did not give it 5 stars. Seems like the price for the room is a little high too. Wifi worked well, free parking, free breakfast was great.

"Nice hotel. Enjoyable stay."

5
23/08/2017

We spent a night here on our way to Glacier National Park and were very happy with our stay. The room was very clean as was the rest of the hotel, including the pool and pool area. The staff were friendly and the breakfast in the morning was well stocked. Would recommend staying here if you find yourself in Shelby.

"excellent hotel"

5
22/08/2017

excellent hotel and breakfast. The room was nice and had great pillows. he breakfast was the best I had ever had where breakfast was included. It was a buffet. The room was nice and the hotel was just off the freeway exit so it was easy to find.

"Nicest Best Western we have ever stayed at"

5
22/08/2017

I don't give glorious reviews of hotels often, but this location is certainly worthy of praise. All of the staff we encountered went out of their way to make our stay pleasurable. The breakfast staff was super accommodating. The property looked brand new and was very clean. I cannot recommend this location enough. We were on our way to Glacier National Park, and we would certainly encourage our friends to stay here. I was even impressed by the little mini "convenience store" they had in the lobby where you could purchase drinks or food items. Had we not eaten on the road before arriving, we may have needed it, as the area didn't seem to have a ton of restaurant options and the grocery next door was closed on Sunday evening.

Rachel R, Manager at Best Western Shelby Inn & Suites, responded to this review
Thank you so much for your great review. Our breakfast staff is really goes above and beyond as well as the rest of our staff. I hope that when you are in the area you will come back and see us!

"A Way Station"

4
21/08/2017

Straight off the highway and within reach of Glacier National Park, the Best Western has a lot of FIFO workers, filling the carpark with their trucks and utility vehicels, filling their tummies in the Breakfast room with the excellent fare. The rooms were well appointed, with soft beds and pillows, wifi, cable TV and a good degree of comfort. The staff were unerringly professional and friendly, helping the casual traveller as well as the weekday residentials, nearly all men flying in for work. There was no restaurants open on Sunday night, save one in the Lucky Lil casino. Shelby is not a town to dally in, rather a way station.

Rachel R, Manager at Best Western Shelby Inn & Suites, responded to this review
Thanks you so much for your review. We are happy to hear that you enjoyed your room as well as our staff was professional and was able to help you with all your lodging needs. We hope to see you again soon!

"Stands out from the crowd "

5
17/08/2017

Thoroughly enjoyed this place . The staff went out of their way to make our stay a good one . Bus load of people - nice reception , shuttles into town , great spread for breakfast , just more care and attention .They deserve to be congratulated , Thankyou !

"Staff pleasant, rooms spacious, clean"

5
12/08/2017

Great place to stay DO NOT EAT in Shelby. There is a casino on every corner. Not a great location. Breakfast was good and plentiful. Did not use water slide. Staff recommended restaurants, check trip advisor first.

"Very pleasant stay!"

5
12/08/2017

All the staff we interacted with were lovely and super friendly. One of the best thing about the room was the "fresh" remote! The beds were comfortable and the room was overall clean and comfortable. Definitely would stay again!

"Great stop over"

4
12/08/2017

Travelling with Car club as couples, singles and with children. All needs met with smile. Great nights sleep and very good start next morning with breakfast. Easy check-in/check-out and room was spacious clean and quiet. Al amenities worked. Internet worked flawlessly. Climate controls were adjustable.

"Just passing through"

4
11/08/2017

A good value: clean, spacious, good amenities, nice breakfast and very helpful lady in the breakfast area. Pool and spa were a welcome relaxation. Front desk people were efficient and friendly. Good recommendation for evening Chinese meal. Shelby just happened to be a mid-trip distance from Yellowstone to home

"Clean comfortable room and outstanding service"

5
09/08/2017

My family enjoyed the BW at Shelby both because the room was very clean and comfortable and because the service was outstanding. I think the person who best represented the BW in Shelby was the person managing the breakfast area. I saw her busily making sure food items were in place, cleaning tables and taking dishes from people who were finished and giving directions and suggestions to patrons on a variety of issues. She was clearly well-informed about the area and very helpful. But she was not the only person who was efficient and caring. Both check in and check out were excellent as well.

"Great Hotel"

5
07/08/2017

For a small area,we were amazed at such a good hotel. This is the newest hotel in the region. Room was well appointed with a very friendly staff.I would stay here again. Its perfect for an overnight stop as there is not much to do in Shelby itself. Its also next door to Shopko for those who like to shop.

"Great Nights Rest"

5
05/08/2017

Stayed here in July on my way to Glacier National Park and got a great rate. Room was very clean and spacious. Enjoyed the layout of the room. Beds were very comfortable with plenty of pillows. Best part of stay was the breakfast which was excellent and had plenty of options plus the breakfast attendant was was attentive and friendly. Would definitely stay here again if in the area.

"Trip to Glacier Park"

5
05/08/2017

We enjoyed our stay, the experience was positive, staff and hotel very nice. We used many of the services, and the hotel location was convenient. The staff did a nice job and went out of their way to make our stay enjoyable.

"Nice hotel with new facilities"

5
03/08/2017

Nice BW hotel with all new facilities, very clean room with brand new good sized bathroom. Spacious breakfast area, excellent location to get on/off highways easily. It's about one hour drive to Glacier National Park.

"Great hotel!"

5
02/08/2017

We were traveling to Glacier and stayed here before our trip. Hotel was clean, friendly staff, and good continental breakfast. Rooms were comfortable and clean. We went swimming in the indoor pool with our 10 month old--pool was cleans and warm. While we were swimming the maintenance guy was checking the chemicals in the pool and hot tub which was good to see they check that on a regular basis. All the workers that we came into contact with were very nice. It was affordable for booking a hotel anywhere near Glacier--we were very happy with our stay and will return in the future!

"Clean"

4
01/08/2017

If this place was not so dam over priced I would have give it a better rating. The best standout was breakfast. The woman that takes care of it does an outstanding job. Where she has flexibility she shines as does her breakfast.

Rachel R, Manager at Best Western Shelby Inn & Suites, responded to this review
Thank you for taking the time and filling out a review. I am sorry you felt that our rate was to high. We do have a competitive rate for our area in this season. Thank you so much for the outstanding complements on our breakfast staff. Our breakfast staff does a great job! Sincerely, Ashley Kolve Assistance General Manager Best Western Shelby Inn & Suites

"Okay but maintenance issues."

4
01/08/2017

We stayed two nights, had two different rooms because a/c could not be fixed in the first room. The second room had toilet plumbing issues, but did get fixed. The breakfast buffet had good food for what was there.

"Superb accommodations"

5
25/07/2017

This is a great hotel. Staff is welcoming and helpful, from check-in to the people who clean the rooms and stock breakfast. Clean, comfortable beds. Highly recommended. Finding the parking lot entrance is a little tricky to see at night -- turn in to the ShopKo and then into the hotel parking lot.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Lisa P, Thank you so much for the wonderful review! Our staff does work extremely hard to provide a superb hotel experience to each and every one of our valued guests. I will pass your great comments on to them to let them know what a fabulous job they are all doing! Have a great rest of your summer!

"Nice, clean, modern"

5
25/07/2017

Nice newer looking hotel only a little drive from Glacier NP. We stayed here after driving through the park from Kalispell, worked out perfectly. Had dinner down street and was a nice short visit. Didn't encounter any issues when staying here

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Gary P, Thank you so much for the wonderful review! I am so glad that you so thoroughly enjoyed your stay with us after your visit to the Park! We hope you will come and stay with us again if your travels bring you back to the Shelby area!

"Good Value"

4
24/07/2017

Pleasant hotel, comfortable beds, easy access.I had not stayed at a Best Western for a while, and the experience led us to choose Best Western again along our trip.The rooms were clean, quiet, and well appointed.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Anita R, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us and that we led you to stay in another Best Western along your trip. Enjoy the rest of your summer!

"Nice hotel, surprisingly quiet, good pool and breakfast"

5
22/07/2017

Stayed here after Glacier NP. Of the hotels we stayed in on our trip it is the one we wish we had stayed an extra night, to be able to relax a bit and use the facilities rather more than we had a chance to. It was clean, large rooms, quiet (despite being close to the intersection of the 2 main roads, and we are very sensitive to noise), had a nice pool and exercise room (unfortunately only able to use for a short time) and good breakfast. Obviously it is a BW not a luxury chain but definitely good value and a comfortable place to stay

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear JoeFLondon, Thank you so much for the wonderful review! We often hear how surprisingly quiet our hotel is, even with our proximity to the interstate and rail yard! We hope you will come back and see us next time you are in the area! Take care!

"Nice hotel when passing through"

3
22/07/2017

I had no idea how remote this area was when I booked this hotel. We stayed here while on a road trip. Originally we thought maybe we could visit Glacier National Park from here but it was a 2 hour drive. We ate at the Pizza Hut, which was the only restaurant that wasn't part of a casino or gas station that we could find. The room was nice and spacious, we had the 2 queen suite. It was really nice to be able to sit on a couch instead of just the beds. Our only problem was that housekeeping didn't come to our room between our first and second night. We got back very late to unmade beds. Not the end of the world but something to note.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear mjcundiff, Thank you so much for the review! I am so pleased to hear that you enjoyed the spacious room while staying with us. Many of our guests stay here during their travels to Glacier National Park. Shelby does have a variety of restaurants further into town, just in case you return in the future, and the front desk would be happy to help you find something that suits your needs! I am terribly sorry that you housekeeping service got missed after your first night. I will pass this along to the housekeeping staff so that they may rectify this situation. Thank you for bringing this to our attention! I hope you enjoy the rest of your summer!

"Very very nice!!"

4
18/07/2017

Lively with great staff. Newer hotel great lobby. Rooms are clean and large. Breakfast was larger with lots of choices. Breakfast room was bigger to accommodate everyone. I loved the fact that they have black washcloths to use when removing makeup.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear 424patj, Thank you so much for the lovely review! I am so pleased to hear that you enjoyed your stay with us. The black washcloths are a new thing for us and I am so happy to hear that you enjoy that! We look forward to seeing you next time you are in Shelby! Enjoy the rest of your summer!

"Hotel Stay On Way To Glacier Park"

4
17/07/2017

We stayed at the Best Western Shelby Inn & Suites for one night in July. This was a stopover on our way to Glacier Park. Clean rooms, pleasant staff are what stand out the most. We were in a hurry in the morning so we did not take advantage of the breakfast. We have stayed here previous, and I am confident we will most likely stay here again in the future!!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Bridon1, Thank you so much for the great review and for coming back to stay with us again! I am sorry that you didn't have time to enjoy our wonderful hot breakfast before continuing on your trip, but am glad that you enjoyed your stay anyways! We look forward to seeing you next time!

"Friendly efficient new motel"

5
16/07/2017

Nice new construction and friendly staff made our stay pleasant. Our room was slightly larger than the average. Comfy beds with great pillows, soft towels. good lamps, refrig, microwave, and coffee maker made for a good rest. It has a pool and a good breakfast. It is connected to a casino.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Leigh H, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed all aspects of your stay with us and hope you will come back and see us next time you are in the area! Enjoy the rest of your summer!

"Great Stay"

5
13/07/2017

Loved this Hotel, we were there for a funeral and the staff was super accommodating and friendly, We were able to used the breakfast room for our family to gather and visit, Upon check out they were great in sorting out all the different people and rooms

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear R8468EZkellyb, Thank you so much for the wonderful review! Although the circumstances that brought you to stay with us are unfortunate, we are pleased we were able to help you make the most of your time here in Shelby. We are sorry for your family's loss and hope you will come visit us again under happier circumstance!

"Comfortable stay!"

4
12/07/2017

We stopped at Best Western for one night during our road trip across Western Montana and Wyoming. We were able to get much needed rest in our clean and quiet room. The room size was perfect for my husband and me. The bed was comfortable and clean. Front desk staff was friendly.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear JAE2512, Thank you so much for the great review! I am so pleased to hear that you got a great nights sleep in one of our comfortable rooms!We hope you will stop and see us again if your travels bring you back to the Shelby area!

"Prairie hideaway"

5
11/07/2017

Excellent location outside Glacier National Park. Very well trained staff. Hospitality at it's best. Breakfast hostess Ellen, provided additional items in the breakfast bar that met our families needs (cottage cheese, hard boiled eggs) as well as welcoming us to her domain. We felt cared for and respected by the whole staff.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Beverly B, Thank you so much for the wonderful review! I am so pleased to hear that you felt very welcomed and taken care of by our staff and that you so thoroughly enjoyed your stay! We hope to see you next time you are in the Shelby area! Have a great summer!

"personal experience"

2
10/07/2017

The Shelby In was very comfortable but hard to deal with the management and quite hard to find. We had to go next door to Shopko to get directions to the restaurant advertised in the book in the room and instead of being an easy two block walk it was a little over a mile one way and was advertised as two blocks.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Sandra N, Thank you for taking the time to write us a review. I am not clear as to why you would have to go next door to Shopko to ask for directions to a restaurant when our front desk would have been happy to help with that. If you had an issue during your stay with us, I would have been happy to help you out and make it right, but this is the first time that I have heard of any problems during your stay, so I did not have a chance to rectify any concerns that you had. If we had gotten a chance to speak to one another, I think you would find that I am not hard to deal with at all. :) Please accept my sincerest apologies on any concerns you had during your stay with us. Enjoy the rest of your summer!

"Shelby,MT"

5
10/07/2017

Very nice and clean. Staff very helpful. Breakfast was very nice. Location at Rt. and I-17 or 15 near railroad tracks but didn't hear anything. The view of the great prairie was interesting. Only slight drawback is that there are not many restaurants in the small town.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear H4498DSrobertm, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us! I am sorry that the dining options in Shelby are very limited. I completely understand that frustration! We hope you will come back and see us again soon and enjoy the rest of your summer!

"Stay for work"

4
03/07/2017

It was a good place to rest after a long day at work. The breakfast was filling and delicious, the staff was caring and attentive. Room was kept nice and clean. The staff greeted me each time I entered the hotel.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear romeya2017, Thank you so much for the great review! I am pleased to hear that you enjoyed your stay with us, even if it was for work! Maybe next time you are in the area you will be able to stay with us on a leisure stay and enjoy all of the things there are to see and do in the Shelby area! Have a great rest of your summer!

"Best Western Shelby"

5
01/07/2017

My stay was very nice. I had a business meeting nearby and made the reservation several weeks prior. Upon arriving, the staff was friendly and helpful. I requested some ideas for dinner and was referred to a local dining establishment. It was just as good as they had recommended.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Steve S, Thank you so much for the wonderful review! I am so pleased to hear that our staff was so accommodating and hope that you meeting went well. Please come back and see us again if your travels bring you back through the area!

"Amazingly perfect!"

5
01/07/2017

I HATE staying in hotels! So many are so expensive with decreasing quality all around! So I avoid them as much as possible! But our schedule for visiting Glacier caused us to use a hotel instead of trying to find a campsite for the night. From when we pulled up to when we left was perfect! Absolutely clean and nothing falling apart. Staff was friendly with smiles and hellos from desk help, janitor, breakfast staff, to the guy checking us out in the morning! I can't recommend this hotel enough! The staff running it are what all hotels should strive to be!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Russell K, Thank you so much for the wonderful review! I am so glad that we could restore your faith in hotels, if only a little bit! It was our pleasure to have you stay with us during your visit to Glacier National Park. We hope you will come back and see us again if you find yourself back in the Shelby area!

"Great Place to Stay in Shelby"

4
28/06/2017

My wife and I were passing through Shelby on our way back to Canada. We stayed at the Best Western. The grounds and lobby were excellent and very well maintained. We were checked in very quickly by a very good staff member. The rooms were gorgeous and very big for the price range. We paid 160 with our pet fee. Very reasonable considering. The rooms were well maintained and all the memories you could want were in the room. I would recommend people come here and I would come back.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear PHB11716, Thank you so much for the great review and the recommendation! It was our pleasure to have you as our guest during your stop in Shelby! We hope you do come back next time you are in our area! Take care!

"Outstanding service and hotel"

5
27/06/2017

We highly recommend this hotel. We experienced a problem with our motorcycle and the staff went out of their way to help us. Also, the facility was top notch. Would definitely recommend this hotel. Breakfast was excellent, offering gluten-free and dairy-free options.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Ruth C, Thank you so much for the wonderful review! It was our pleasure to help you out with your motorcycle issue during your stay with us! Enjoy the rest of your summer!

"Nice Place"

3
25/06/2017

Best Western Shelby Inn & Suites is a well keep, clean, new hotel. The front desk representative was pleasant, gave directions to a local restaurant, and answered questions about driving in Montana. Enjoyed the room and comfortable bed.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Zane J, Thank you very much for the kind review! I am so happy to hear that you enjoyed your stay and that the front desk staff was so helpful! We look forward to seeing you again soon!

"Stop over for visiting glacier "

4
23/06/2017

After a day at the park we stopped here for the night . It is a little over hour for the two medicine entrance . Straight on Rt 2 and right before interstate 15 . The hotel was built in 2013 and very well maintained . The rooms were clean and quite hotel. The staff is very friendly and helpful. The breakfast was average .. The normal bestwestern stuff:cereal , instant oatmeal , fresh fruit, yogurt , some donuts , eggs etc... The coffee was weak... That seem to be the normal for best western . The lady in the breakfast area comes around and ask you how everything is and seems to be concerned . If you are on 1-15 heading to Canada or coming from there this would be a good place to stay.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Chloeh114, Thank you so much for the great review! Our staff does work very hard to keep the building looking as if it is still brand new and at taking care of our valued guests! I am sorry that you found the breakfast to be average and the coffee to be weak. Coffee is one of those things that you certainly cannot accommodate each person's preference! We hope you will come back and see us again if your travels bring you back through the Shelby area!

"Excellen place to stay in Shelby, MT"

5
19/06/2017

The Best Western hotel in Shelby, MT is a very clean and quiet hotel with modern conveniences and very close to many restaurants. The people are very nice and hospitable. Access to I-15 is also very good. I would recommend this hotel.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear dennisd465, Thank you so much for the wonderful review and recommendation! Our staff does work hard to provide the award winning hospitality we are so well known for! We hope to see you again soon and hope you enjoy the rest of your summer!

"Great Stay always"

5
17/06/2017

Nice place to stay as I am there twice a week. The breakfast is very good and the rooms are clean and the staff is always helpful and happy. I stay here for business, but if I had the chance I would stay here for pleasure too.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Alan R, Thank you so much for the wonderful review! It is our pleasure to have you stay with us every week! We do hope you get the chance to stay with us for pleasure as well! See you next week!

"Highly Recommend this Hotel"

5
14/06/2017

My family and I stayed at the Best Western in Shelby, MT on our way up to Canmore, Canada. By far, this is one of the best hotels we stayed in on our trip. Hotel rooms were spacious and beds were comfy. Staff was very polite and helpful! Breakfast was exceptional as it was far above what I was expecting; it was more of a breakfast buffet with many items to choose from. Fitness room and pool were both very nice as well. Without a doubt, I would stay here again!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear N4794ZCdebras, Thank you so much for the wonderful review! We sincerely appreciate your kind words regarding your stay with us, as our staff does work exceptionally hard to provide the best hotel stay in Shelby! We look forward to seeing you again next time your travels bring you back through the Shelby area!

"Great stay!"

5
13/06/2017

This is a favorite place to stay, the staff are professional and yet caring. The facility is well maintained, and the rooms comfortable. I alway look forward to staying at the Best Western in Shelby, Montana.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear gordonb840, Thank you so much for the great review! I am so pleased that you always look forward to your stay with us, as we look forward to having you stay with us! We look forward to seeing you next time!

"You want to stay here!"

5
13/06/2017

Clean, friendly, quiet and real food for breakfast! This is one of the few hotels that I've stayed at where you can eat your breakfast and enjoy it. The food was fresh and tasty. They didn't serve that nasty waffle or strange squares of white bread that you see in so many hotels. The coffee was good, great breakfast potatoes and fresh fruit were a great way to start the day. The hotel staff was very friendly and helpful. The night clerk gave us a wonderful restaurant suggestion. When we checked out in the morning the staff whipped out maps and gave us directions for the best route into Glacier Park. Thanks to her we had a wonderful day.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Cindy J, Thank you so much for the wonderful review! I am so pleased to hear that you thoroughly enjoyed your stay with us and that our staff took such good care of you from check in to check out! Our breakfast staff does do a wonderful job making sure our valued guests get a fresh and tasty breakfast to start their day! We hope you will come back and see us again soon!

"excellent hotel"

4
08/06/2017

excellent front desk staff. They were very helpful and caring. Fresh cut fruit at breakfast was a pleasant surprise. Enjoyed the clean hot tub and pool. Loved the coffee in the lobby. That always improves my view of a hotel right away.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear faunec, Thank you so much for the great review! We do understand how important your daily coffee fix is, and we are so pleased we could accommodate you! I hope you will come back and see us again soon!

"Best place in Shelby"

4
07/06/2017

Best Place in Shelby, Mt to stay. Right at the Crossroads of I-15 and Highway to 2, the entrance to either highway is accessible. A box store next door is open for convenience to grab whatever you left at home. The Breakfast hours are from 6-10 A.M., its great if you are up early and on the run.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear loisn282, Thank you so much for the kind review! I am so pleased to hear that you so thoroughly enjoyed your stay with us! Our staff works hard to provide the best hotel experience in Shelby and I am so happy to hear that they did not fall short! We look forward to seeing you again next time you are in the Shelby area!

"Aikins"

5
30/05/2017

Great hotel. Friendly town and staff. Much history to be learned from the area. Information staff and willingness to help and make our stay enjoyable and problem free. I recommend this hotel to travelers.

"Nice hotel that looks like brand new just opened property. Clean bright appearance of hotel. Friendly staff was very."

4
26/05/2017

Very good location along highway, place looks newly opened. Friendly and helpful staff in Shelby. Nice large rooms, clean and bright. Big screen tv with lots of variety for channels. Good breakfast with friendly staff. Home style bacon was excellent!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear L8726YWkevinw, Thank you so much for the great review! We sincerely appreciate all of your great comments about our hotel. Can you believe that we have actually been open since February of 2013? Our staff does an amazing job of keeping the hotel looking like it is still brand new! I hope you will come back and see us again next time you are in the Shelby area!

"Great Place To Stay"

5
24/05/2017

We stopped for an overnight and were worried because 3 buses of teenagers pulled in just as we were taking the luggage out of the car. It turned out there was a state golf tournament beginning the next morning, and we thought we were in for a rough night. We could not have been more incorrect in our assumption - we didn't hear a thing from anyone! The room was quiet, the shower had good flow, the temperature variable to our liking, and best of all, the bar soap smelled like lemon mousse! Good breakfast, friendly employees, and a place we'll look forward to stopping at again in the future.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear ger_77, Thank you so much for the wonderful review! I am so glad to hear that even though we were very busy with our state golf tournament, that you still so thoroughly enjoyed your stay! I would have to agree that they were all a great group of kids! It was our pleasure to have you stay with us and we look forward to seeing you next time!

"Cozy"

5
22/05/2017

Stayed overnight on trip to pick up an item we had shipped to Sweetgrass. Very friendly staff, clean, quiet room and awesome breakfast. Next door is a Shopco where you can do a bit of shopping for a wide variety of items from household to clothing to toys and some grocery items.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear jackiemC1965JD, Thank you so much for the wonderful review! I am so pleased to hear that you found your stay to be cozy and that we were able to accommodate you while in the area picking up your package! We hope to see you again if your travels bring you back to the Shelby area!

"Fun in Shelby"

5
16/05/2017

Great experience with lovely friendly staff at the Shelby Best Western. The hot tub and pool were appreciated. Breakfast was tasty. Easy access to downtown Shelby. I would stay again and recommend to others.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Melissa W, Thank you so much for the wonderful review! We sincerely appreciate your kind words toward our property and our staff. We hope to see you again soon!

"Potholes"

3
03/05/2017

Your hotel does not have a primary entrance off of highway 2. You must use Shopko`s which one could lose a vehicle in the potholes.The staff were friendly and answered all my questions. I forgot razors which they provided me free of charge. The hot breakfast was nice and person asked all customers how the food was.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear N4353FFlouism, Thank you so much for taking the time to write a review! I am so pleased to hear that as far as your actual stay went, everything was taken care of for you. I do understand your frustrations with the entrance through Shopkos lot. There is a issue with the drainage that the city has slated to take care of, and when that happens, the entrance will also be fixed. Unfortunately, due to our proximity to the on-ramp of the interstate, that is our only option for an entrance. I do hope you will come back and see us next time you are in the area!

"Best place in Shelby"

4
26/04/2017

This is by far the nicest hotel in Shelby. The staff are all very nice and helpful, the hotel is modern and clean, and the hot breakfast is very good! There is a pool and fitness room as well. There is no restaurant on site, but the small store in the hotel has pizza, ice cream and other snacks / drinks.

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear CAN_222, Thank you so much for the great review! We sincerely appreciate your kind words and recognition of our hard working, professional staff. We hope you will come back and see us again soon!

"Another Great stay"

5
23/04/2017

Best Western in Shelby Montana was another great stay at a BW! From check in after a long day of driving and being basically brain dead and being greeted by a young lady that takes her career seriously..obviously..by the way we were treated to the location and cleaniness of the whole building and to waking up and getting good mornings from all staff members is really what its all about.If you have ever had a bad experience from a staff member at a BW its probably because their cup has finally floweth over for the day or they just being human...weve all been there I'm sure ...but anyways it was a great stay from check in to check out!

Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review
Dear Gerald H, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed everything about your stay, from the moment you walked in the door, to the moment you walked out. Our staff does work very hard to give each and every one of our loyal guests a perfect stay, so thank you for recognizing them! We hope to see you again soon and enjoy your Spring!

"Great Hospitality"

5
18/04/2017

The staff here, from the front desk, to housekeeping, to breakfast are always smiling and welcoming. They are so eager to please and make sure the stay is pleasant. Alyssa, at the front desk, is always exceptionally helpful and pleasant!!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Mitch H, Thank you so much for the wonderful review! We sincerely appreciate your kind words about all of our staff! Alyssa does do an excellent job and is a valued member of our team! We look forward to seeing you again soon!

"on the way home from holidays"

5
18/04/2017

This hotel has lots of parking,,the beds are very comfortable, The hotel is close to I15, The staff are extremely friendly and helpful. No problems with the TV, internet or amenities. Hotel is also pet friendly and provided a hot breakfast.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear D827RJ, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us so much and did not experience any concerns while you were here! We hope you will come back to see us again on your next holiday!

"Great Stay on Way Home"

4
17/04/2017

The hotel is conveniently located directly off of the interstate and close to the border for an early morning crossing. The rooms are well appointed, clean and quite with comfortable beds. Even thought the hotel is close to the busy rail yard rooms are quite and we had room facing the rail yard. The complementary breakfast is the usual adequate hotel complementary breakfast. Free WI-FI is good. Hotel staff is friendly and helpful and they have a list of recommended restaurants available in Shelby. Word of caution, when booking hotel make sure you book directly with the hotel and not a third party internet booking agent, you will get a significantly better rate directly from the hotel.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear James C, Thank you so much for the great review! I am so pleased to hear that you found your room to be so quiet and comfortable! We always recommend booking directly with any hotel or on BW.com to receive the best prices and the most flexibility! We hope to see you again soon!

"Perfect"

5
17/04/2017

Literally the best Best Western I've stayed at. Trust me, being a Select member of Best Western, I've stayed at a lot. There was not one complaint!! Loved this place!! I would stay here again and would recommend that if you're in the area, you stay here as well!!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear 9kristis, Thank you so much for the wonderful review and strong recommendation! We sincerely appreciate your kind words and am so glad that you found our hotel to be the best Best Western that you have ever stayed at! We look forward to seeing you again soon!

"All was good!"

4
14/04/2017

Everything was good! Found it pricey for a hotel in a small place of Shelby, Montana and especially when seeing what price was when a person did not use credit card points. If it was the cost stated then everything was excellent. Great service, amenities and breakfast but pricey when using points!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Ralph W, Thank you so much for the great review! I am so glad that you found all to be good, except for the price. I am sorry that you felt it was your stay was pricey. We try to keep our rates competitive based on the other hotels in the area and based on what we offer as a hotel. I hope you will come back and see us again next time you are in the area!

"Best Western, Shelby"

5
10/04/2017

Extremely satisfied with this lodging. Have stayed mainly at Best Westerns as choice of traveling hotels. One of the best all around. Will definitely stay there again. Have already recommended to other friends.

"Amazing"

5
09/04/2017

The hotel experience I had while staying here was nothing short of amazing. From the walk into the lobby through the exiting the next day. Incredible experience. I hope to stay here again soon. I love the new Best Western experience.

"Stop over"

5
09/04/2017

On our way home from Arizona towing a 5th wheel we stopped in shelby after 9 hours on the road. Small town with few amenities. The hotel entrance is difficult to find as it goes through the parking lot of the Shopko store. Signage is poor. Rv parking behind the hotel is a bonus, but we chose the comforts of a king bed in one of their rooms. Great place for stopover after a long day on the road.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear johnnW441YW, Thank you so much for the great review! I understand that our entrance can be a little bit confusing, but due the to proximity to the on-ramp of I-15, unfortunately, that is our only option. I am glad that you were able to enjoy the night in a comfortable king room though! We do hope to see you again next time your travels bring you through the Shelby area!

"Snowbird return"

5
06/04/2017

After 2 days on the road,this was an ideal place to stop. Only 30 minutes from the Canadian border. The ability to microwave snacks in room is great idea if too tired to seek out a place to eat. ability to microwave snacks

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Colette R, Thank you so much for the wonderful review! I am so pleased that you found us on your return journey home, and that you enjoyed your stay with us! We look forward to seeing you again on your return trip next year! Take care!

"Good stay"

4
05/04/2017

On our way myself and my wife spent here (Best Western Shelby) one night. I am member of Best Western. I booked this hotel by using available points. Our experience was very good while staying in this hotel. Check in was fast. Condition of room and cleanliness was nice. HDTV, Microwave, Refrigerator etc. everything were in good working condition. Speed of wireless internet was also nice. Next day we availed breakfast which is same as all other Best Western and it is good. After that we checked out from this hotel and it took only one minute. We are very much satisfied with this hotel and may stay here again, if we plan to stay any night at Shelby, Mt.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear sushantakumar, Thank you so much for the great review! It sounds as if everything from your reservation process to your check out was handled efficiently and with the award winning customer service that we are so well known for! I do hope you plan a return trip through Shelby and that we are able to have you as our guests once again! Have a great spring!

"Centrally Located"

4
28/11/2016

Nice motel close to a major intersection and close to Canada and Glacier National Park. Some of the younger staff could be a little more customer oriented. Manager was extra nice. Best to get rooms on back side of this property away from railway tracks.

"Great Place to stay in Shelby, Montana"

5
20/11/2016

The two nights in the Best Western here in Shelby was excellent. Staff very friendly, courteous. The room was spacious and beds were very comfy. Breakfast in the morning was very good and the staff who worked the breakfast line were outstanding and always greeted you upon entry into the serving area which I thought was great. The only problem with the room was a pile of dirty towels under the counter in the bathroom. The front desk was notified of this and the manager Rachel Reed and I believe, the assistant manager Ashley Kolve overheard the conversation and took corrective action right away which I wasn't out to burn anyone, it was probably an oversight, but the manger and assistant left a bag of goodies in the room which was very nice of them. I've stayed here before, but after what these two managers have done for me, well they will have my business again. They really care about their customers here.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Randy K, Thank you so much for the wonderful review! I am so pleased to hear that once we were able to rectify the initial housekeeping issue, that you were able to thoroughly enjoy your stay with us. It was absolutely my pleasure to be sure that we made the issue you had on check in right, and to assure you that we do care very much about the comfort of our guests! I look forward to seeing you upon your return to the Shelby area!

"Great place to Rest"

5
16/11/2016

Excellent staffing, good housekeeping, reasonable pricing just over $100.00 tax included and a great breakfast. I have nothing but kudo's for this Best Western and highly recommend staying at this facility.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear ronsnell, Thank you so much for the wonderful review! We sincerely appreciate your great comments about our hotel and I will be sure to pass them on to the staff to let them know what a great job they are all doing! We hope you come back and see us again when your travels bring you back through after the winter!

"BEST WESTERN, SHELBY"

5
04/11/2016

Very Clean, Friendly Staff. Large rooms for all our stuff, Easy to check in and check out, Good Breakfast. We did not use the pool or gym but it was available during good hours if we chose. Will definately stay there next year if we go back to Shelby, Montana.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Linda W, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed every aspect of your stay with us! Hopefully next time you will find the time to be able to use the pool and the fitness room. We hope to see you next year!

"Return trip"

5
27/10/2016

Stayed here before and did not even look elsewhere for a return trip. Clean, comfortable rooms, good beds, laundry, parking spacious, breakfast good, staff friendly. Just as we remembered. If in this area highly recommend.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear AniKinTN, Thank you so much for the wonderful review and for staying with us on your return trip! We are so pleased to hear that you loved your stay just as much as the first time you were in the area! Thank you again for the great review and the recommendation!

"Excellent value"

5
24/10/2016

Hotel is very clean, and the room (2 queen) was more than sufficient for our needs. The products provided in the bathroom were excellent, the bath towels were fabulous and the breakfast provided enough selection that everyone could find something they enjoyed eating. The staff were all very friendly and helpful. Excellent value for the rate. Would stay here again.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Roatangrl, Thank you so much for the wonderful review! Our staff does work very hard to provide an award winning experience to each of our valued guests! I will be sure to share your great comments with them to ensure them that their hard work does not go unnoticed! We look forward to seeing you next time you are in the area!

"Very comfortable rooms"

5
18/10/2016

After a long days driving in Glacier National Park this is just what we needed. Friendly, efficient staff, large comfortable rooms, everything clean, plenty of towels and complimentary toiletries. Fridge, microwave & coffee machine are useful with no on site restaurant. The complimentary breakfast was delicious. We had a good nights sleep and never heard traffic, trains or people

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Mandy B, Thank you so much for the wonderful review! It sounds as if your stay couldn't have been more perfect! I am so glad that you loved all aspects of your stay with us, from check in and your clean and comfortable room until you fantastic breakfast the morning of your departure and everything in between! We look forward to seeing you next time you are in the Shelby area and thank you for choosing Best Western!

"Great beds and pillows, and they take pets!!"

5
17/10/2016

New and fresh, great Best Western, one of the best i have stayed in! The pet charge was very reasonable at 15$ but at other Best Westerns they only charge a flat one-time fee for one or two dogs, here it was per dog. The breakfast was a typical free breakfast with fake eggs, I wish they would just scramble real eggs and have some bacon and good cut up fruit. The hotel staff were very friendly!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear hawkski, Thank you so much for the great review! I am so pleased to hear that you so thoroughly enjoyed your stay with us, but wish that you would've loved breakfast as much! Although we do offer bacon and fresh cut fruit, I am sorry that our eggs were not to you liking. We do use a real pre-scrambled egg, and I am very sorry that you did not enjoy them. I hope you will come back and stay with us again and thank you again the for great review!

"Comfortable and clean - especially for being in the middle of nowhere"

5
12/10/2016

I spent a night here after my grandmother passed away in Shelby. I had a second floor room that overlooked the front doors, which added a little bit of noise to my stay. It didn't really end up impacting my ability to get a good night's sleep, so I'm not going to consider it a detractor. The room was really spacious and had two queen sized beds. Everything was really clean, the bed was delightfully comfortable, and breakfast the next morning was delicious. I made myself a waffle, had a few pieces of bacon, and enjoyed a few good cups of coffee. They have the best breakfast spread that I think I've ever seen at a limited service hotel. I didn't have a chance to use the workout facility or the pool, but they both looked really nice. I had a small billing error after I left, but the GM returned my call right away and got it straightened out. Everyone that works there was so helpful, and I can tell that she sets a great tone for them. I really like the Best Western in Shelby and I'll definitely return when I'm in the area.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear detdanielle, Thank you so much for the wonderful review! I am so sorry for the circumstances that brought you to stay with us during your recent visit. My heart goes out to you as it is never easy to lose a loved one. I am very happy that we were able to provide you with a wonderful stay even under undesirable circumstances. It was my pleasure to help you with the billing issue that you had upon check out and I thank you for the kind words! We hope to see you again soon!

"Lovely quiet hotel after a busy day in Glacier"

5
12/10/2016

We stayed here on the 30th September after a long drive through Glacier national Park. It was the nearest hotel we felt suited our standards and we certainly werent disappointed. Whilst it wasnt an overly busy hotel it certainly was upto standards. We had a room at the back of the hotel and whilst you could hear some train/traffic noise it certainly wasnt off-putting and definitely didnt hear anything at night time. We booked a 'cosy king' but in terms of size it definitely wasnt cosy, it was huge.. maybe we upgraded for free?! Room was clean and tidy and shower was powerful. Breakfast was fantastic, certainly enjoyed the breakfast pie and filled us up for the day for a long drive back to Wyoming! Would definitely stay here again and recommend it to others!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Helenjane94, Thank you so much for the wonderful review and your recommendation! Our staff does work very hard to make sure each of our guests stays are memorable ones! I am so pleased to hear that you enjoyed your complimentary upgrade to one of our spacious king suites and that you were able to fill up on a hearty breakfast before your travels back to Wyoming. We look forward to seeing you next time you are in the area!

"Consider this Motel for your East side Glacier visit"

5
08/10/2016

This motel is wonderful, super clean, quiet, and the staff is exceptional. The full service breakfast is truly full service, great offers with lots of space and food. With a bit of a drive, 75 miles or so to Glacier, it would be a great stopping place for a great alternative to much higher priced lodging on the edge or in Glacier. Shelby offers dining possibilities and is a year round service area - unlike most visitor services in and around Glacier, most shut down the first of October.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Judy J, Thank you so much for the wonderful review! I am so pleased to hear how much you loved your stay with us! We are very fortunate to be so close to Glacier National Park, and I hope that you enjoyed your time there as well! Come back and see us again soon!

"Top notch pet friendly"

5
07/10/2016

Stay in a lot of places with my dogs. This has the best setup you could want. Great field to walk and exercise. Can get a room right by the side door. And can't beat the breakfast!! Wish all the BW would catch on and be pet friendly!!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Russell I, Thank you so much for the wonderful review! It was our pleasure to take care of you and your dogs while you were in the area! I am so pleased to hear that you were able to enjoy our fantastic breakfast during your stay as well! We hope you will come back and see us again next time you are in the area! Take care!

"Great Stay!"

5
04/10/2016

The Best Western in Shelby, Montana was a great place to stay on our way home! It is a little tricky to get in to, but worth the effort. The complimentary breakfast was excellent as were the staff. It also has a campground that we have stayed in in the past, great too!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jay C, Thank you so much for the wonderful review! I know our entrance can be a bit confusing, but I am so glad you found us and loved your stay with us! We look forward to seeing you again next time you are in the Shelby area!

"Nice newer hotel"

4
24/09/2016

Having researched hotels in Shelby via Trip Advisor, this seemed like the best choice. The positives: newer hotel, efficient check in, comfortable beds, good shower, everything seemed to be clean, nice breakfast choices at complimentary breakfast buffet. Negatives: rooms are rather dark, there was obviously a desk missing in our room as one large corner was completely empty save a floor lamp. We stayed on the ground floor, it sounded like we had a roomful of kids above us running foot races, luckily it stopped later in the evening but resumed in the morning. I just feel for the price we paid everything should be top notch.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Harrisgumby, Thank you so much for the great review and feedback about your stay! I am so pleased to hear that you enjoyed almost all aspects of your stay with us! I will definitely take into consideration that you feel the rooms are too dark and pass that on to upper management. Our rooms were set up with that extra space in the corner to accommodate for a crib, roll away bed, or anything else you might need some extra space for, and are not missing anything in that corner. All of our rooms are set up in that manner. I do understand how frustrating it can be to have people above you in a hotel. For future reference, I would recommend requesting a top floor room so that you do not have anyone above you. Thank you again for the review and we hope to see you again soon!

"THE BEST AVAILABLE IN SHELBY"

3
22/09/2016

No reservation, but, we were accommodated nicely. The staff made the experience pleasant. The rooms were clean and the beds comfortable. Exterior and reception area were cold and basic. No outside appeal..needs landscaping and color.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear buckey44, Thank you so much for the review and feedback. I am pleased to hear that you were nicely accommodated by the staff, even though you did not have a reservation. I am sorry that you felt the reception and exterior were cold and basic. It is that time of the year in Montana where it is getting cold and the colors are leaving us unfortunately! I hope you will come back and see us again if your travels bring you back through the Shelby area!

"Best stay"

5
21/09/2016

I had an excellent and the staff was great. Will be back to stay at this hotel again because of the quality of the hotel and staff. I would recommend this hotel to anybody traveling across the Hi-line of Montana

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jeffrey P, Thank you so much for the wonderful review and recommendation! I am so pleased to hear that you will be returning to stay with us next time you are in the area. Our staff does work very hard to take care of each of our valued guests and takes pride in our hotel! We look forward to seeing you next time!

"Great surprise and very pleasant staff"

5
20/09/2016

The evening of Sept. 12th my wife and I rolled into Shelby,MT by motorcoach with a tour group of about 45 with America by Rail. We were told that we would be on our own for dinner this evening but on our way though town noticed that the eating establishments were very limited at the time. As we pulled Into our stop for the evening at the Best Western, we were all very surprised to learn that the staff had prepared a fabulous meal of our choice of lasagna, meatballs & gravy along with a tossed salad, cookies, and a choice of 3 different wines which was all included at no additional cost to us. I can't overstate the appreciation that our group felt and our gratitude to the general manager,Rachel Reed, and her staff of really fine people that the Best Western organization should be extremely proud of. No doubt all 45 of us would give it 2 thumbs up and 5 stars. John & Donna Burroughs Venice, FL

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear bizbabe, Thank you so very much for the wonderful review! It was absolutely OUR pleasure to be able to provide you and your entire group with a dinner the night of your arrival! We know that dining options in Shelby can be tough some nights of the week, and it is the least we can do! We sincerely enjoy cooking dinner and getting a chance to meet all of our tour group travelers and hear how their trip has gone! If you are ever back in the Shelby area, please stop in and say hello!

"Great Stay"

4
15/09/2016

Happy with our stay here! Upon check in at the front desk a nice assortment of fresh baked goods were offered to choose from..banana bread,cookies etc. The room was very clean, bed comfortable. The railroad tracks were right across the road from the hotel, but didn't notice any noise from the trains. No restaurant on the premises, a Shopko right next door, good for restocking the cooler with snacks/drinks. Breakfast had a nice variety to choose from.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear pimushemom, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us, from the snacks at check in to the breakfast in the morning! We hope you will come back and see us again if your travels bring you back through the Shelby area!

"LOVED THIS HOTEL!"

5
15/09/2016

We were so glad we chose to stay here. It was our stop on the way to Glacier Park. Had best breakfast of our whole trip. Beds and pillows were extremely comfortable in our spacious room. Was a newer hotel and everything was spotless. If in this area again, will definitely stay here.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Ro K, Thank you so much for the wonderful review and recommendation! We are also glad that you chose to stay with us on your way to Glacier Park, and hope that you enjoyed all of your trip as much as you enjoyed your stay with us! We look forward to seeing you next time you are in the Shelby area!

"Shiny and New, Great room, Great Service"

5
15/09/2016

Great place to stay! The staff were wonderfully friendly and accommodating. They even put the flowers up in our room that my BF had brought before we actually checked in so he could surprise me. The room was phenomenally quiet, which was great for our romantic get-away. The room (King Suite) was completely clean and nicely decorated. The pool and hot tub were great in terms of both temperature and cleanliness.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Suzanne J, Thank you so much for the wonderful review! We are so glad we could be a part of making your romantic get-away a memorable one! Our staff goes above and beyond to assist in any way and I am so glad that they didn't disappoint! We hope to see you next time your travels bring you back through the Shelby area!

"Newer hotel. Great stay!"

4
14/09/2016

We stayed here on Sept 13th. Seems to be a newer hotel (since last time thru Shelby) We had a room on the 3rd floor, elevators were not slow. The hotel is right across from the railway tracks, and the highway on the other side. We did not hear either. Noise wise, our room was quite quiet. It was a nice, clean room, and we were very happy with our stay. Once again, the breakfast was very good. The breakfast area was kept neat, hot breakfast, and fresh fruit which was good. Very satisfied with our stay, and would stay again when passing thru.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Fishcat, Thank you so much for the great review! I am so pleased to hear that your room was clean and quiet! We do get a lot of wonderful compliments on our breakfast, and our fabulous breakfast attendants, and I will be sure to pass your comments on to them! We look forward to seeing you again soon!

"once i got a few quirks handled professionally..all was good"

4
14/09/2016

Newer, under 5 years old hotel with awesome beds and beautiful view, very quiet hotel with wonderful pool and hot tub. Breakfast attendant was incredible as well! the food selection was very good. Management was very friendly along with breakfast attendant. little glitch with front desk lady in which management was notified. overall experience was excellent

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear sonnyCalgary, Thank you so much for the great review! I am so glad that I could be of assistance in handling the "quirks" you encountered during your stay with us, and that once we got them resolved that you were able to enjoy your stay with us! We look forward to seeing you again soon!

"Shelby stop over"

5
04/09/2016

Fairly new hotel with all the amenities, except an onsite restaurant. Rooms and hotel in general were very clean and comfortable. Free breakfast was one of the best BW has offered with excellent staff assisting.

"Geat stop over"

4
31/08/2016

This is a newer hotel in the middle of nowhere. The service and breakfast were good and the staff very friendly and helpful. I forgot my jacket and called from Canada to have them hold it for me to pick up on my return. It was ready at the front desk when I returned a few days later, all packaged in case they needed to mail it. I was impressed.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Wendy M, Thank you so much for the great review! It was our pleasure to ensure you got your forgotten items back when you returned after your initial stay! We hope to see you again if your travels bring you back through the Shelby area!

"4 Years Old and Really Nice"

5
28/08/2016

Room excellent, very clean, and the price is reasonable. They had a great Breakfast bar and the staff. Better then most of the upscale hotels. I would highly recommend that all government and military personnel stay in this hotel while visiting the area they have special rates. Only issue is that they again just had their secure Wi-Fi repaired. While I was there I couldn't use the Wi-Fi it was not secure.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Stephen P, Thank you so much for the wonderful review and recommendation! I am so pleased to hear that you highly recommend us for any other potential guests in the area! We have been undergoing major upgrades to our Wi-Fi, which are now complete to better serve our valued guests! We look forward to seeing you next time you are in the Shelby area!

"1 night stay"

4
28/08/2016

Check in was fast and the staff was very friendly. The room was nicely appointed. My wife was disappointed to find hair on the ledge of the tub or I would have scored a five. The attendant at breakfast was very friendly.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Sean M, Thank you so much for the great review! I am so glad that you found your stay with us an enjoyable one! I am very sorry that housekeeping missed hair on the ledge of your bathtub. We will use this as a learning tool in training our housekeeping staff! Have a great rest of your summer!

"Good place to stay after visiting Glacier National Park"

4
25/08/2016

We chose this hotel & location after spending the day visiting Glacier National Park from west to east. While there's nothing much to do or see in the town itself, the town's location was the key. The hotel had all of the amenities that one would expect of a BW with clean rooms & friendly staff.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Dancing1, Thank you so very much for the great review! I am so pleased that you found our hotel to have all of the necessary amenities during your stay with us! We hope you will come back and see us if your travels bring you back through Shelby in the future!

"VERY HELPFUL"

5
24/08/2016

I did not stay here, but I needed to print off some documents to cross the border into Canada and I stopped here for help. The front desk clerk was great. She asked me to email them to her and she would print them for me. She didn't even ask for any payment (of course) I tipped her. I have stayed at hotels that would not let you use their printer, so this was exceptional customer service and I would recommend staying here for that reason alone.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Maile C, Thank you so much for the wonderful review and recommendation! I am so pleased to hear that our front desk agent took great care of you! Our employees truly pride themselves on award winning customer service and I will share your great comments with them! We hope that you are able to come and stay with us in the future!

"Great Stay, Friendly Staff"

5
22/08/2016

Room was clean and very spacious. The beds were comfortable, although the pillows were a little lumpy. The breakfast offered in the morning was a good selection and very tasty. There was a good selection of channels with their cable. It was nice to have free WiFi , but with an older phone it won't accept it as safe.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear earbended, Thank you so much for the wonderful review! I am so pleased to hear that you had a great stay with us, but I am sorry to hear that your phone wouldn't accept our complimentary WiFi. That can be very frustrating and I will look into that to see if there is anything we can do to rectify that for any future stays. Thank you again for the review and have a great rest of your summer!

"BW Shelby"

5
22/08/2016

Great hotel, polite and friendly staff. Comfortable beds, quite rooms with a great breakfast! The location is good just off the major highway and no noise in the hotel with the train tracks across the road. Highly recommend this hotel.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jim D, Thank you so much for the wonderful review and for recommending our hotel so highly! It is always a pleasure to hear such nice remarks from our guests about their stay with us and we are glad that we did not disappoint! We hope you come back and see us again if your travels bring you back to the Shelby area and have a great rest of your summer!

"Very nice stay & has refrigerator & microwave "

4
20/08/2016

*While heading to glacier national park, we stayed here for 1 night. Its located about 90 miles from the park. It's easy access to the highway. * This was a nice place, with friendly staff. It's a modern design, which was very inviting. * Our room was spacious, very clean and it had refrigerator and microwave. We loved the simple, modern decor. We slept very good on the comfortable bed too. * The restroom had a walk- in shower With great lighting for shaving and doing makeup. --The only drawback was when we turned on the heat or air it created a fuel like smell, hated this. Since its located next to an RV park, it seemed like the air intake was taking in exhaust fumes from rv's.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear DebGFtraveler, Thank you so much for the great review! I am so pleased to hear that you enjoyed all aspects of your stay, except for the fuel like smell. This is the first time I have heard of this issue and I can assure you we will look into it and see what the cause of this was to prevent this from happening in the future. I am unsure that it would be from the RV park, as most do not leave their RV's running once they have settled in, but we will get to the bottom of it! Again, thank you for the review and we hope to see you next time you are in the Shelby area!

"Great room and free shuttle service into Shelby"

4
20/08/2016

Our room was extremely comfortable and had all the necessary facilities. The hotel provided a free shuttle service from 4pm until 10pm into Shelby so that we could go for dinner without worrying about driving or parking. We had a pleasant breakfast (possibly the best in this type of hotel during our trip). The chef / breakfast duty member of staff came round regularly to check that all of the food was up to scratch and to clear plates etc. There were hot and cold choices available.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear EllieintheUK, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us and found our breakfast to be the best on your trip! Our breakfast attendants do a fabulous job and I will be sure to pass your great comments on to them. Our shuttle service is a wonderful amenity for guests that have been driving all day. Again, thank you for the great review and we hope to see you again soon!

"For a Best Western, this property is great"

5
14/08/2016

During the summer high season, I managed to secure a screaming deal at this place using Priceline. The Best Western Shelby Inn and Suites deserves all of the accolades it garners here on TripAdvisor. Staff and accommodations are great, neither of which should be taken for granted when one is this far off the beaten path. Recommended.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Maclock, Thank you so much for the wonderful review! We sincerely appreciate that you believe we are deserving of all of the awesome praise we get on our review sites! Our staff does work hard to provide award winning service to all of our guests and I am so pleased to hear that it shows! Thank you again for the recommendation and have a great rest of the summer!

"Shelby, Montana"

5
14/08/2016

The Best Western in Shelby, Montana is a great hotel and we always enjoy our visit. The staff is very pleasant and accommodates our every need. We stay there several nights every month as our son lives in Shelby and it has become a "second home" for us.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Laura K, Thank you so much for the wonderful review! It is always OUR pleasure when you come to town to visit as we loving having you stay with us! I look forward to seeing you next time you come!

"Great Stay!"

5
08/08/2016

A nice surprise after a few days in Glacier! The breakfast offer was wonderful and the cook told my wife everything was made from scratch. An easy walk to restaurants, shops, bars, etc. in Shelby. There is a Shopko right next door which we found convenient. I highly recommend!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Dave H, Thank you for the wonderful review and recommendation! I am so pleased to hear how nice you found our hotel and that you loved our fantastic breakfast in the morning! We do make all of our baked goods from scratch and we get numerous compliments on them! Again, thank you for the review and recommendation and we hope to see you again in the future!

"Clean room with a good location"

5
06/08/2016

We were travelling from Canada through East Glacier Park and this place was a fabulous place to lay our weary heads. The room was spotless, bed comfy and the breakfast in the morning was included in the price of the room. It is very well executed and kudos to the woman who coordinated it and kept it so clean and appealing. It had many food choices including delicious freshly baked cinnamon buns, which I indulged in. Signed up for a Best Western rewards card and got an immediate 10% off.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear wishfulinwinnipeg, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed all aspects of your stay with us and got to indulge in our fabulous cinnamon rolls in the morning! We hope to see you again and have a great rest of your summer!

"Clean and comfortable"

5
05/08/2016

1. Well situated next to IH-15 for travel to Alberta 2. Quiet. No noise in room from other guests or trains across the street. 3. Very good fitness room: recumbent bike, elliptical, treadmill, and weights. Equipment works and room is cool and well ventilated. 4. Breakfast food is good. 5. Internet is available via ethernet connection and wifi.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jerry J, Thank you so much for the wonderful review! I am so pleased to hear that you had a restful and quiet night and that you were able to utilize our great fitness room! It was our pleasure to have you stay with us and we hope to see you again soon!

"A wonderful experience!"

5
05/08/2016

Wonderful clean hotel with all the amenities! Passing through Montana on the way home to Edmonton and luckily chose to stay at the Best Western in Shelby. A great experience for us to have found this super clean hotel with a fantastic breakfast included! Very helpful staff in a super friendly town!!! Will be back for sure!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear ottokarin, Thank you so much for the wonderful review! I am so very glad that you found us as well and am so pleased to hear that you enjoyed your stay with us and your stay in Shelby as well! We look forward to seeing you again next time your travels bring you through the Shelby area!

"Great overnight stop"

5
05/08/2016

This hotel is a great place to stay before or after a visit to Glacier National Park. The front desk staff were friendly and helpful, giving recommendations as to what not to miss in the park. Breakfast was plentiful and delicious. The breakfast staff were very friendly as well. The 2 queen bed room we stayed in was clean, spacious, and well maintained. There is also plenty of parking at the hotel.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear vatman65, Thank you so much for the wonderful review! Our staff takes great pride in accommodating out valued guests and I am pleased to hear that you were not disappointed! Please come back to see us again if you are back in the Shelby area!

"Best Western in Shelby MT"

5
01/08/2016

Excellent accommodations. Rooms and bathroom was clean, room smelled clean without other oders (smoke free). In room coffee was perfect for starting the morning while preparing for the business day. Great breakfast bar with many choices of hot or cold items.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Deanna D, Thank you so much for the wonderful review! It was our pleasure to have you during your business trip and we are so pleased to hear that you found our hotel to offer excellent accommodations! Please come back and see us again if your business brings you back to the Shelby area! Take care!

"A good place to stay while exploring Western Montana"

4
30/07/2016

Whether you start your trip west through Glacier, or are needing a place to rest after travelling east through the mountains, this Best Western property is a very comfortable place to spend the night.. The staff, from check in to check out are very helpful and accommodating. The rooms are comfortable and everything you need, from wi-fi to the morning paper, are available. This would also be a good place to stay while on business in the area.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear JWP90, Thank you so much for the great review! I am so pleased to hear that all of your needs were met while staying with us for your leisure trip through Western Montana, and appreciate the recommendation for both leisure and business travelers, as we do cater to many of both! Thank you again for the review and have a great rest of your summer!

"Clean, comfortable Hotel"

5
29/07/2016

We stayed at the Best Western, Shelby, for one night on our trip home from Glacier NP. The hotel is relatively new, very clean and the beds were among the most comfortable we've experienced at a hotel, and we do travel a lot. Breakfast included hot items which was appreciated. Overall, very good experience.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Travelswithfamily04, Thank you so much for the wonderful review! We are a relatively new hotel; about to turn 4 years old in February of 2017 and we do have the most comfortable beds I have ever experienced at a hotel as well! I am so glad that you enjoyed your stay with us and got a good nights rest before beginning your travels the next morning! We hope to see you again if your travels bring you back through the Shelby area!

"New hotel relatively near Glacier Park"

5
27/07/2016

We spent the day at Glacier and needed to head east. This new hotel is nice: great beds, a very nice breakfast, awesome shower and amenities. It was a little pricey, but we hadn't planned ahead. The only negative was that our room was near the elevator, and it was a bit louder than one would like. Otherwise, it was a terrific place.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear AngieDO, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us, but am sorry your room was in close proximity to the elevator and was a little noisy. We hope that you will come and see us again if your travels bring you back through the Shelby area!

"Nice surprise in rural Montana!"

5
26/07/2016

Rented this room for my daughter and a friend who travelled from Florida to visit. They were very impressed with how nice the hotel is, especially in such a small, rural town. The girls commented that the room probably had the most comfortable beds they had ever slept in! They also mentioned how beautiful the building is.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Barbie A, Thank you so much for the wonderful review! I am so glad that your daughter and her friend loved their stay with us so much and I would have to agree on all aspects, but hands down on the comfort of our beds! They are soooo comfortable! Please keep us in mind for any lodging needs you might have in the future! Thanks again!

"If you're sensitive to train noise ... caution."

4
25/07/2016

Staff were welcoming and helpful, the room was clean and the bed comfortable. Breakfast was adequate. The train horns at night are very close and would recommend ear plugs if they bother you. It was difficult to find a restaurant in which to have dinner ( it was a Sunday night) but the Pizza Hut pizza was excellent!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Ann D, Thank you so much for the great review! I am so glad to hear that you found your room to be clean and comfortable and the staff welcoming and helpful! We do agree that the trains can be noisy and we also recommend that if a guest is sensitive to noise to request a room on the backside of the building. We do also carry ear plugs in our sundry shop. :) Thank you again for the review and have a great rest of your summer!

"Hotel in Shelby Mt"

5
25/07/2016

Great place to stay. Nice and quiet and great staff. You sort of have to look the entrance as it goes Shopko parking lot. Has good car parking around the hotel. Bed were very comfortable and rooms were quiet even though we were on the first floor.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Bob D, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us and got a good nights sleep in our super comfortable beds! We hope to see you next time you are in the Shelby area!

"Great stay except for wifi"

4
24/07/2016

Decided to stay here as I was traveling through the area. Convenient to I-15. Hotel looks new. A good number of people staying the night on Saturday with Glacier about 1 1/2 hours away and the fair in town. Grocery is right next door. Room was very comfortable and shower was very good. Got a good night's sleep. Breakfast was very good as well. Only problem was the spotty Wifi. It kept kicking off and running so slowly. That can be frustrating. Other than that, a nice stay here

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Werbrichfamily, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us and were able to enjoy our wonderful breakfast before moving on to your next destination! I am sorry to hear that you had trouble with the internet. We are in the process of a very large upgrade to both service and equipment in hopes to rectify this problem for our valued guests! We hope you will come back to see us again if your travels bring you back through the Shelby area!

"SAVE YOUR MONEY AND PERSONAL ITEMS"

1
23/07/2016

We stayed here one night and it cost me more than the hotel stay. Go somewhere else because management does not care if your items are stolen. I had a promise ring given to me before we were married. I put it on the dresser and the next day we had left and were 3 hours away and the room hadn't been cleaned yet. They checked and apparently couldn't find it. I was told that's to bad and to call back. 2 weeks went by and I called and they said no ring sorry and we fired that maid as well. Safe to say anyone that cleans your room and steals stuff can do so at free will is what the manager said, they aren't held accountable. There is nothing they can do about it but ask" that employee. So needless to say I'm going on another trip and I will find somewhere else to go.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear pacovsky, Thank you for your recent review. I am very sorry to hear that you believe your ring was stolen during your stay with us and I expressed the same sentiment when you called the hotel both the day of and 2 weeks later. We absolutely DO care that you feel this happened during your stay with us and we did not ever express otherwise. We interviewed the employee that cleaned your room the day of your departure, and were told that nothing was found in the room. When you called back 2 weeks later to inquire again if your ring was found, I told you that it was not, and if you truly believe it was stolen, the next step would be to file a police report. That would be the same step taken on any property that you felt an item was stolen from. I did convey to you that the employee that serviced your room that day was no longer working here, but not that we had fired said employee. As I said the day we spoke on the phone, please, if you feel your ring was stolen from you, turn it over to law enforcement so that they can conduct a legal investigation. I cannot express how sorry we are that you feel this happened and hope you are able to recover your ring.

"Glacier National Park"

4
22/07/2016

Used this Best Western for my two day visit to Glacier National Park, only about an hours drive and much cheaper then staying closer to the park. Staff was friendly and the rooms were nice size, clean and comfortable. The best feature of this Best Western was the breakfast, the thick sliced bacon was to die for and the cinnamon rolls, made daily by the staff, were by far the best I have ever had at any hotel breakfast. This is a small town and not a lot of choices for eating establishment, did eat at the Mexican restaurant next door, it was OK

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Romar556, Thank you so much for the great review! I am so pleased to hear that you enjoyed your stay with us and hope you enjoyed your time in Glacier National Park as well! I would have to agree with you on the breakfast that our wonderful staff puts out. The bacon is fantastic and the cinnamon rolls are not far behind! I am sorry that there are not a lot of dining options in Shelby. I do hope you come back to see us again if your travels bring you back through the Shelby area!

"Best Western Shelby Inn & Suites"

4
19/07/2016

This hotel was clean and comfortable. There were snacks/beverages available for purchase at the front desk. The showerhead in this handicap-accessible room was tall, and it had a second, lower hand-held showerhead. There was no exhaust fan in the bathroom. There was an excellent breakfast buffet available, including eggs, bacon, potatoes, potato casserole, biscuits/gravy, a waffle maker, cold cereal, bread/muffins/danishes, sliced fruit, yogurt and beverages. There is a Pizza Hut and Subway nearby as well as local restaurants but no other typical fast food places. My one big complaint was the paper-thin walls!!! We could have almost joined in on the conversation of the boisterous people in the next room. Had to use ear plugs to get to sleep.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Starlite80, Thank you so much for the great review! I am so glad to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable. We do have exhaust fans in our bathrooms, they just aren't the loud manual fans that most people are used to. They are internal and are constantly running. I am sorry to hear that you had noisy neighbors! Please don't hesitate to let us know of things like that during your stay and we will be happy to take care of that for you! We hope to see you again next time you are in the Shelby area! Take care!

"Great hotel..."

4
19/07/2016

On our annual cross country motorcycle ride. We checked into this hotel. The front desk staff were very helpful. The room was perfect! The breakfast was well prepared. The lady in the breakfast area works extra hard at making sure everyone is pleased. Also at 3am the guy in the next room decided to let his alarm ring at for 45 minutes. Please note this isn't the hotels fault. But I contacted the front desk and the staff member worked at waking the guest to get the alarm shut off. He did finally succeed. Thank you to the staff member for resolving the problem. All in all a great hotel. We would stay here again. Travel safe...

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Fred N, Thank you so much for the wonderful review! I am so pleased that we were able to take care of the issue you had with the room next door and his noisy alarm clock! That can be most frustrating. We sincerely appreciate your kind words about our hotel and hope that you do come back and see us again!

"Perfect hotel!"

5
18/07/2016

The hotel looks pretty new and modern. It is very clean. Ample free parking. Breakfast was adequate, not good but adequate. One negative: our room was located near the train tracks and we heard loud noises when the trains were being loaded/unloaded at night. Noise stopped around 12am.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Stephanie B, Thank you so much for the wonderful review! I am so pleased to hear that you enjoyed your stay with us, but am sorry to hear that the train noise kept you awake for part of the night. We do recommend that if you are sensitive to noise to request a room on the backside of the hotel because although trains a huge part of Shelby's economy, they do tend to get a bit noisy! We hope you will come back to see us again if your travels bring you back to the Shelby area!

"The best in town "

5
13/07/2016

I've stayed here many time, the service is great and the rooms are very clean. I don't have any complaints, if you need to stay in Shelby or near Shelby this is the best your going to find. You can easily tell the building is almost brand new and has a good breakfast with a very friendly staff in.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Justin M, Thank you so much for the wonderful review and recommendation! We sincerely appreciate your continued loyalty to our hotel and are so glad to hear that we are your place to stay while you are in and around the Shelby area! We look forward to seeing you again soon!

"SHELBY INN & SUITES"

5
11/07/2016

The hotel was in very well staffed and in great condition-there were many families staying with small children so it is very family friendly..and to that end we; being older didn't hear a lot of noise from all those little bodies running around. The check outs were a breeze and breakfast had a good selection-pleasantly served by some one who obviously takes pride in her job. Thank you for the comfortable accommodations while away from home.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Shirley A J, Thank you so much for the great review! It was absolutely our pleasure to accommodate you while you were travelling in our area! I will pass your wonderful comments on to the staff to show them their award winning service does not go unnoticed! Have a great rest of your summer!

"Best experience in a Hotel this trip"

5
09/07/2016

Friendly staff, clean room, comfortable bed, quiet air conditioner and easy to operate by the thermostat to maintain the comfortable temperature we needed. Wi-Fi was easy to access and best continental breakfast ever. They had homemade cinnamon rolls, not store bought. We had a good meal nearby at Ringside Ribs. It was the first night that we slept the night through. Highly recommend.

"Service of a 4 star hotel"

5
08/07/2016

Wonder Clean Hotel. The service is 4 Star. This is the cleanest Best Western I have stayed in. It deserves to be a Best Western Plus. It was a good place to stay before we drove North into Canada. On our return trip, we will stay here again. Their breakfast eggs and cinnamon rolls tasted better than any other hotel with a free breakfast buffet. I want to thank the entire staff!

"An excellent hotel in a small town"

5
05/07/2016

Shelby is on the BNSF high line which means it is a railroad town. I grew up in Forsyth, Montana, another railroad town so I am used to hearing the trains go by at night and was fully expecting to hear the trains while we slept. However, the hotel is newer and evidently sound proofed as we did not hear anything other than a couple of guests going into their rooms during the early evening. This hotel definitely exceeded our expectations in every way. When making the reservations for this hotel I had found a cheaper price on another website and when I called the hotel directly to make the reservation they were more than happy to price match, including going online themselves to find that price and print it out to put in the file so I didn't need to remember to bring along any paperwork. The carpets were so clean in the room that I felt very comfortable getting down on the floor and playing with our little dog, a 15 pound Havenese. There were other pets in the hotel that evening as this is a very pet friendly hotel, including great staff that made us feel welcome as we were checking in. We've stayed at hundreds of hotels and this by far equaled any US hotel experience we've had other than some of the higher end hotels in San Francisco and that would just be because of the location and added luxury that would not be expected for this price range.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Karla M, Thank you so much for the wonderful review!It was our pleasure to match the price you found on the 3rd party website and I am so happy to hear that you were able to enjoy your room with your dog, and do so comfortably! We hope to see you again next time you are in the Shelby area and hope you have an enjoyable rest of your summer!

"Good stopover"

5
04/07/2016

We stayed here en route from Yellowstone to Glacier - easy to find, very comfortable and friendly staff. The usual BW breakfast. The front desk was very helpful in recommending places to eat (be aware, there's nowhere in walking distance). A good night's sleep - my preference is for the front, overlooking the railway - the rear is used as a truck area.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Dave U, Thank you so much for the wonderful review! I am pleased to hear that you found our hotel to be comfortable and the staff to be friendly! Our staff works very hard to maintain our award winning status and I will be sure to share your great comments with them! Have a great rest of your summer!

"Great Hotel"

5
04/07/2016

This is a top notch hotel for Shelby. It is right on the interstate and easy to get to. The decor was great and the bed made for amazing sleep. I have stayed at other hotels in Shelby in the past and this hotel is by far nicer then any of the others.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Troy T, Thank you so much for the wonderful review! We sincerely appreciate your kind words and are so pleased that you loved our hotel as much as we do! We do hope you will come back to see us again if you find yourself back in the Shelby area!

"Surprise in Montana"

5
28/06/2016

A cut above the normal road layover experience. Friendly, helpful staff. Clean rooms. Excellent Wi-Fi, fantastic free breakfast spread. Though the town is not scenic, this is a fantastic place to stay when staging to cross into Canada.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear applegar, Thank you so very much for the wonderful review! We are so pleased to hear that you enjoyed your stay with us and it was our pleasure to have you as our guest! We hope to see you again next time you are in the Shelby area and hope you have a wonderful rest of your summer!

"Great overnight on the road to/ from USA / Canada"

5
24/06/2016

we just stayed here again on our road trip from the USA to Alberta-Canada. We have been staying at the Shelby Best Western several times before and like the new hotel, clean, big rooms, nice pool area, friendly staff, and yummy breakfast. Instead of staying at a hotel in a bigger city as Great Falls or Lethbridge, we find this hotel so easy to get to, very quiet location even if just of the interstate, lots of room for parking, seems never packed, even when busy. No casino or bar that would make for unwanted night parking area activity. Some dates are not very cheep, but collecting Best Western points helps and it is a very new hotel.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Kathy R, Thank you so much for the wonderful review and for your repeat visits to our hotel! It is such a pleasure to hear that you choose us over a hotel in a larger city for many reasons. We really appreciate you as one of our loyal guests and look forward to seeing you next time you are in the area!

"Calm and friendly"

4
23/06/2016

It's close to the freeway and ideal to stay before or after your visit to Glacier National Park. The immediate environment is a bit dead , but you're a short drive away from restaurants and shops; Staff is very friendly and welcoming, everything looked clean to us, a quiet place with all basic amenities and free parking. I can recommend this.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear G-manBE, Thank you so much for the great review and recommendation! It is so nice to hear your great comments and I will be sure to pass them on to the staff to let them know what a great job they are doing! I hope you enjoyed your trip through Glacier as well and have a wonderful rest of your summer!

"An oasis in Northern Montana"

5
22/06/2016

I can not fault this hotel at all. It has many small touches most often missing from properties of a similar cost. The staff were unfailing professional and friendly. The room was excellent and overall great value for money. I stayed because of its rating on Trip Advisor - that rating is deserved. Despite the railway line being several hundred metres away there was no noise. It is a little difficult to find the entrance so it is worth checking this on google maps or with the hotel itself.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Sammal123, Thank you so much for the wonderful review! Our staff does work very hard to deliver award winning customer service and a fabulous product and I am so pleased to hear that you enjoyed both of these things! We hope you come back to see us again next time you are in the Shelby area!

"Second visit here..."

5
20/06/2016

Always clean and friendly, this new facility offers unexpected ammenities for any motel anywhere. Breakfast is second-to-none with a varied selection of all-you-can-eat fresh fruit to biscuits and gravy. We will stay again.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Teri A, Thank you so much for the great review! I am so glad to hear how much you enjoyed your stay and that you love our fantastic hot breakfast buffet! We hope to see you a third time in the near future!

"Beautiful room, professional and courteous staff"

5
18/06/2016

Large, clean, well-appointed room. Quiet. Staff at check in , check out, and at breakfast were very courteous, welcoming, polite, and helpful. Great location next to major highway interchange. Adjacent to campground.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jolene M, Thank you so very much for the great review! We sincerely appreciate your kind words and I look forward to sharing them with the staff! Thank you for taking the time to let us know how much you enjoyed your stay and we hope to see you again soon!

"Pleasant stay"

5
17/06/2016

Very nice staff at check in. They upgraded us to a suite because of our Best Western status. This is the first time in my life that this has ever happened. What a treat! The complimentary breakfast was good. The staff in the breakfast room were very friendly.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear vivomexico, Thank you so much for the wonderful review! It was our pleasure to upgrade you to a suite! We love to take care of our elite members and show our appreciation for your loyalty to our brand! I am so very pleased to hear that you enjoyed all aspects of your stay and hope you have a fabulous summer!

"Leave your alarm clock at home:"

2
17/06/2016

The hotel is new and is a nice building with a friendly staff. However; for me the most important thing in a hotel is a comfortable quiet room. Unfortunately the only louder place I have stayed than this was in Hawaii with crowing roosters waking me up. The location is convenient right off the freeway ramp, but that comes at a heavy cost. Once the commercial deasil trucks start humming before sunrise the combination of accelerating deasil trucks, loud AC units, and Mini fridges will ensure that every second of your morning will be filled with a sound that beckons you to get out of bed and start your day. Good thing breakfast is hot and ready early! The hotel staff offered me 2,500 reward points for my troubles and they were very kind. I appreciated the gesture but my sleep is much more valuable than that.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Daniel J, Thank you so much for the kind review of the staff and facility, though I am very sorry to hear that you did not sleep well due to some noise issues. I will have our maintenance department look into the fridge and AC unit in the room you stayed in, as these are not typically loud. The outside noise, unfortunately is beyond my control. We do offer ear plugs at the front desk for those sensitive to noise and I hope if you give us another chance if you are back in the Shelby area that you will see if that helps you sleep better! If there is something more that we can do than the 2500 rewards points to make this right, please do not hesitate to contact me directly.

"Customer service"

2
17/06/2016

I called 30 mins ahead and was given the choice of two queens or a king with a pull out couch. I picked the queen room, because I had my roommate, her boyfriend, and my dog come in. low and behold they was out of what I reserved. She offered me the king with the pull out couch. It wouldn't have been a big deal if she actually talked to me and apologized. I felt like it was all my fault. I couldn't figure out why she was being rude and not even answering my questions. She gave me no information whatsoever ever. The room is nice, but the receptionist has made me in a really stressed out mood. Customer service is a really big deal to me. If only she treated the situation different.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear tegerlil, Thank you so much for taking the time to write us a review. I am so very sorry to hear that you felt the customer service you experienced at check in was not top notch. I will most certainly address this issue with the desk clerk on duty during your check in and use this experience as a learning tool to help her better improve her customer service skills. We hope you will give us another chance to provide you with the award winning customer service we are so known for!

"Good service "

4
17/06/2016

The service here stands out above the competition. They have cookies at checkin. The rooms are clean and in great shape. The only downside is they did not recognize my diamond elite status, so therefore they did not offer me any of the benefits customarily offered with such status, nor did they give me an upgrade based on status. This property does have an RV park on site. I did not utilize the breakfast facilities.

"Fantastic customer service"

5
13/06/2016

The front desk really went out of their way to make us feel welcome. Patrick signed us up for the frequent guest program and hand delivered our card (and discount) to our room. The lady from Switzerland was helpful with suggestions for places to eat. The room was very nice and spacious. Breakfast was better than expected. I haven't always had a good experience at Best Western hotels - but I did at this one!

"Surprise Surprise"

4
07/06/2016

I might be going out on a limb giving this hotel 4 stars.I have veered away from B.W. over recent years due to their terrible fluctuation in standards and their poor customer service.But needs be and I found myself here. I did not get off to a good start.The hotel is accessed via a disgraceful potholed gravel road.Having overcome this the check in was pretty poor.I found myself having to repeat were everything twice,and I gave up asking questions. However the room was large,clean and well equipped. There was even seating for more than one.The shower was good. We looked in on the free breakfast,only to stay and gorge ourselves on cinnamon buns and blueberry muffins-both being among the best we have ever had. So,4stars may be a bit over the top,but 3 stars would not be fair

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear David W, Thank you so much for the review! I am so pleased to hear that after some initial road bumps, that you were able to enjoy your room and some of our fresh, homemade cinnamon rolls and blueberry muffins! I am very sorry that you found check in to be poor! My front desk agents take pride in delivering award winning customer service to all of our guests, and I am very sorry you did not feel as if that is what you received. We are well aware that the road entering Shopko (which unfortunately has to serve as our entrance point as well) is in dire need of some work. I hear that the plans are in place to get that taken care of now that the weather is nice, so that next time you are in the Shelby area, this should be taken care of! We do hope you will stay with us again next time you are in the area! Have a great day!

"Awsome experience "

5
06/06/2016

After having problems with another local hotel, best western and their staff took my family in and saved or vacation. My wife was ready to pack up and leave but Patrick from Sudan had us come on over and got our family right in. Patrick was very helpful and friendly. The next morning we met Ursula from Sweden who told us about local areas to visit and our nightmare stop turned into an unforgettable visit. Thank you to Patrick, Ursula, and the best western family in Shelby Mt.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Buford1983, Thank you so much for yet another wonderful review! I've said it before and I'll say it again, it was absolutely OUR pleasure to take you and your family in and give you the excellent customer service that ALL guests deserve! We sincerely hope you enjoyed the rest of your vacation as much as you enjoyed your stay with us! Have a great summer!

"Fresh, New and Excellent Service"

4
06/06/2016

Stayed for one night. Great Service, nice pool and hot tub, quiet even though the train tracks are across the road. Great Customer Service, openly recommended places to enjoy a nice dinner. Town has two nice quilt shops, great little Shopko within walking distance. Easy access on and off the highway. Albertsons grocery a short distance away to stock the kitchenette.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Mikenzie S, Thank you so much for the great review! It sounds as if you enjoyed Shelby as much as you enjoyed our hotel! We are so glad you found everything you needed during your stay with us and hope to see you again if your travels bring you back to the Shelby area! Take care!

"Friendly and very comfortable"

5
06/06/2016

From the moment we entered the lobby we were made to feel welcome. The receptionist (Ursula) was terrific, very friendly and accommodating!! The breakfast was also stand out! Couldn't have asked for more.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear JMargey, Thank you so very much for the wonderful review! We believe Ursula is fantastic as well and will be sure to share your great comments with her! I am so glad you were able to enjoy our fabulous breakfast before continuing on your journey as well. Thanks again for the great review and enjoy your summer!

"Best Western in Shelby"

4
06/06/2016

The staff was very helpful. The rooms were clean and the decor was appropriate. The laundry room was clean and was very reasonable. My only recommendation is that the front desk should have sample menus from the area restaurants.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Robert J, Thank you so much for the kind review! I will most definitely contact some area restaurants to see if they have some to go menus for us to keep at the front desk. Thank you for the suggestion and I am so glad to hear that you enjoyed your stay with us! We hope to see you again soon!

"Not usually a big Best Western fan but really like this one."

5
03/06/2016

It is quite nicely furnished and decorated. Check in was pleasant and easy. Nice rooms. Quiet, seems to be used a lot by business blue collar travelers particularly railroad workers. The pictures in the room are even of railroad oriented things. Good breakfast included. Also pet friendly and no extra charge for them!!! :)

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear pityfullbird, Thank you so much for the wonderful review! While I am sorry that you are not usually a fan of Best Western, I am so pleased that you gave us a try and loved your stay with us! We do cater to a lot of railroad workers here in Shelby and railroading is a big part of our economics. I do hope you will come see us again next time you are in the area and that you will consider staying more with Best Western! Have a great summer!

"Trip to the West"

4
26/05/2016

We were working our way west when we needed a motel in Shelby, Montana. We stayed at this Best Western and found the experience to be above average. If you are looking for a good room in Shelby this is the place.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Pro52, Thank you so much for the great review and recommendation! We are pleased that you chose us for your lodging needs while you were in our area and we hope to see you again soon! Have a great summer!

"Best Western, Shelby, MT"

5
25/05/2016

This was one of the best hotels we have ever experienced. The hotel was very clean, comfortable and quiet. The beds were very comfortable.The staff was very friendly and helpful. But the best part was the great breakfast selection of scrambled eg gs, bacon, etc. The hotel is close to the railroad but there was hardly any noise at all. We would recommend this hotel to all.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jan Z, Thank you so very much for the wonderful review! It sounds as if you thoroughly enjoyed every aspect of your stay and I am glad you got to enjoy our fantastic complimentary breakfast before you continued on your journey! It was our pleasure to have you and we hope you come back to see us again next time you are in the Shelby area!

"great hotel"

5
22/05/2016

This is the best hotel we stayed at during our recent travel. we were also able to negotiate a better rate than the regular rate. It was a little confusing to find the drive way into the hotel but well worth the time to figure it out. You enter by turning into the parking lot for the business next to it and bearing to the left. Excellent hotel, great staff, super breakfast.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Daniel H, Thank you so much for the great review! We know that our entrance can be a bit tricky! Unfortunately, due to our proximity to the on ramp for the interstate, that is our only option. We are so glad you were able to navigate our less than desirable entrance and you found the hotel to be well worth it! Thank you again for staying with us and we hope to see you again soon!

"Great stop on our road trip"

5
20/05/2016

This is a modern clean Best Western. I believe the hotel is only three years old and it is in excellent condition. There is plenty of free parking out front. If you sleep lightly you may want to ask for a room on the back of the hotel so you don't hear the trains, not train whistles, just a bit of yard noise. Great breakfast too.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jay B, Thank you so much for the wonderful review! We did actually celebrate our 3rd birthday this last February! Our staff does a tremendous job keeping the hotel clean and well maintained! We hope you come back to see us again if your travel bring you through the Shelby area! Thank you for choosing Best Western!

"Clean and friendly"

5
16/05/2016

This was our third trip to Shelby, Mt over the last two years. Great breakfast included with the room. We stayed 5 nights. Very clean and quiet. There were a lot more vehicles than the last two trips, still was very quiet.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear pjmeans, Thank you so much for the great review! I am so pleased to hear that you found our hotel to be very clean and quiet and were able to enjoy our fantastic breakfast during your stay! We appreciate you making us your choice for lodging on your trips to the Shelby area and look forward to seeing you a 4th time!

"BEST Best Western Ever!!"

5
16/05/2016

Had a relaxing 2 night stay with my dog. Thanks for having a low flat fee for pet owners! Such a nice and efficient staff! Got me a new TV remote when the batteries died. Ursula and Rachel at the Front Dest were so pleasant and welcoming. The hot breakfast had a nice variety of choices including biscuits and gravy. The ladies at the food area were also very nice. A new and very clean motel with an excellent staff and quiet surroundings. Will gladly return in the future.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Ravenwindranch, Thank you so very much for the wonderful review! It was absolutely my pleasure to welcome you to our establishment and I am so glad to hear that the rest of the staff were just as welcoming! I hope you enjoyed your time in Shelby and look forward to seeing you again!

"Very nice"

4
12/05/2016

It was a very nice hotel. The entrance was very modern with a rustic look. The entrance was very appealing. The rooms were very spacious. The TV service was good. I have stayed at this location twice for business and will definitely stay here again if I am back in the area.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Michael H, Thank you very much for the great review! We are so pleased to hear how much you enjoyed your last stay and your previous stays and look forward to having you back if you are back in our area in the future! Thank you again and have a great summer!

"Very good value"

4
11/05/2016

Towels are plush, beds are very comfortable. Had a good experience. On 5000 mile road trip in 16 days. This Best Western was a very welcome break. Very comfortable. Person working the morning breakfast very friendly and helpful. Coffee in room good

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear barbmail7798, Thank you so much for the great review! We are so glad to hear that your stay with us was a welcome break on your very long road trip! We hope to see you next time you are in the Shelby area!

"So Nice"

5
06/05/2016

This hotel is a recent addition to this chain and is a lovely facility. The room smelled fresh and clean. Beds were very comfortable and the room was quiet. Breakfast was acceptable and the desk clerk friendly and knowledgeable. We were so pleased with a delightful hotel on the middle of the Montana prairie.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Janice P, Thank you so much for the great review! Believe it or not, we just passed our 3rd birthday this last February! Our staff does a wonderful job of taking care of the hotel and making guests think we are still brand new! I am so pleased to hear that you enjoyed your stay with us here on the Montana Prairie and we hope to see you again soon!

"Quiet!"

5
26/04/2016

Very please with the quiet location, cleanliness and helpful staff so close to the border. Restaurants close by that were recommended to us by hotel staff were also very good. There is a train track close by but staff put us in back of hotel which we never noticed any noise there at all. Nice little campground right behind where we could park our uhaul and see it from hotel!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear 26lynneg, Thank you so much for the wonderful review! We are so happy to hear that you were so pleased with all aspects of your recent stay with us! I will be sure to share your great comments with the staff to let them know to keep up the great work! We hope to see you next time your travels bring you through the Shelby area!

"Excellent property"

5
24/04/2016

We estimate we have stayed in over 80 BW properties in the US and Europe. This BW was by far the best ever. It is a newer property so that is a plus. The room was very generous and well appointed. There were ample outlets and the lightning was fine, even for those late night trips to the bathroom. The staff were friendly. The breakfast fare was excellent and the selection was larger than in most motels. We especially loved the fresh grapefruit wedges. The WiFi was excellent.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear woodmister, Thank you so very much for the wonderful review and WOW, what a great compliment! We are so pleased to hear that you feel that we are the BEST EVER! Our staff does work very hard to provide the best service and product to each and every one of our guests and they will be thrilled to hear that they are doing a fantastic job! We do hope to see you again next time you are in the Shelby area!

"Hotel is nice"

2
21/04/2016

The hotel is nice, it is the customer service that isn't. My husband went to the front desk to ask for an extra blanket and he stood waiting for someone to help him, so long, that he gave up and had to use a phone to call them to the front. That was after he tried hollering for attention. Also, we had loud people above us one of the nights, where a child ran and jumped the entire time, it seemed (morning and night). The pool and hot tub were so chlorinated that everyone in the family's skin got super dry. It has been two weeks since our stay and we are still recovering with a ton of lotion. I would suggest staying at the Comfort Inn, if you stay in Shelby. Their rooms are larger and the times I've stayed there, I had zero complaints. There is a pool and hot tub there as well. It is not as fancy but the customer service makes up for it, in my opinion.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Anna E, Thank you very much for the review! We appreciate your feedback and are very sorry to hear that you found the customer service at our hotel to be less than perfect. Our hotel has been the recipient of multiple brand awards in customer service, so it is very disappointing to hear that the customer service you experienced was less than award winning! We will use the feedback you have given us as a learning tool to ensure that even when the front desk agent has to step away from the desk, that our valued guests are not left waiting for extended periods of time. I would like you to know that we diligently check our pool chemicals 4 times per day to be sure they are in balance with state regulations. I am sorry that you feel that the chlorine levels were to high during your stay with us and we will keep performing these tests to be sure that they are not. Again, thank you for the feedback and I sincerely apologize that you did not experience the wonderful customer service that my staff prides themselves on. I do hope that you will give us another chance next time you are in the Shelby area!

"Great Hotel!"

5
20/04/2016

One of the best, if not the best, Best Western I've stayed in. Super pleasant staff and very helpful. They also were the first to recognize that my wife and I were Platinum members. It made sense that if a Hotel chain was going to create a member awards program that they should recognize those people who take advantage of it. I would stay here again in a heart beat. Excellent full breakfast as well. Great job guy's!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jackob_12, Thank you so much for the wonderful review! It is so great to hear that you loved your stay and the customer service that went along with it! We agree that if we are going to offer a rewards program, it only makes sense to recognize and show appreciation to our loyal members of the program! I am truly proud of my staff for all they do, and will be sure to share your appreciative remarks with them so they know what a fantastic job they are doing! We hope to see you again soon! Thanks again for your loyalty to Best Western!

"The Shelby, Montana Best Western is the BEST"

5
15/04/2016

The manager and all the staff are friendly, helpful and very professional. When I'm in Shelby this is the only hotel I will stay in. This is my home away from home. The hotel is close to town and to many sites and other amenities. The swimming pool, hot tub and work out facility are excellent. The rooms are nicely decorated, exceptionally clean and the bed is very comfortable to sleep in. It is because of this specific hotel that I obtained a Best Western Rewards card. Thank you Rachel and a heart thank you to all your staff.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Ronald L, Thank you so very much for the wonderful review! It is absolutely OUR pleasure to have you when you are in the Shelby area, no thanks necessary! We are just doing what we do as people who truly care about our guests! I am so glad you signed up for a Best Western Rewards membership so that you can take advantage of our award winning rewards program. I look forward to seeing you next time you are in our area!

"Best Western in Shelby, Mt"

4
14/04/2016

The Hotel was relatively new and was in good condition. The cleaning staff had overlooked cleaning part of the room but that was rectified when reported. The staff was helpful, the breakfast was excellent, the kitchen staff was exceptionally friendly and helpful, and the room was well laid out. An additional $15.00 was added to our 'all costs in" final bill through price-line. This added fee was not mentioned in the process of booking and this needs to be addressed. The hotel addressed this with us and are frustrated that this is not part of the information given as well.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Garvin P, Thank you so much for the kind review! I am so sorry about the concerns you experienced while staying with us, and am very happy that we got all of them rectified before your departure! I am working with priceline to be sure that the $15.00 pet fee is noted to all guests at the time of booking on their site and I have remedied the cleanliness issue with housekeeping as well. We hope to see you nest time your travels bring you to the Shelby area!

"What a wonderful hotel so close to the border!"

5
13/04/2016

Stayed for one night on our way home to Canada. The hotel seems to be new and had a great breakfast included. Typical eggs, sausage and hash browns. Very quiet and we requested a room facing the back of the hotel which looks over a campground. No one was camping at the time so very quiet. There are train tracks across the road at the front so we thought it may get noisy with the train running through, but we never heard it. There is a pizza hut just down the road and the hotel is only about a 1/2 hour from the border. We would definitely stay here again.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear migamouse, Thank you so very for the wonderful review! We just celebrated our 4th Birthday this last February, so we are a newer property. I am so pleased to hear that your stay was enjoyable and quiet, even with our proximity to the railroad tracks. We look forward to seeing you again next year and hope that you enjoy your spring/summer season!

"Best place to stay"

5
11/04/2016

Great place with friendly staff. They also have a few very important items when staying away from home. The lamps next to the bed have plug ins. The tv has a guide so you can see what is playing without going thru all of the channels. The bed is very comfy. The towels were soft.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Kayla F, Thank you so very much for the wonderful review! It is our pleasure to provide you with all of the necessary items when staying away from home and it is our goal to make your stay as comfortable as if you were home! We hope to see you again if your travels bring you back through the area!

"One of the best!"

5
11/04/2016

Stopped her last minute and glad we did, fantastic staff very helpful got us in a room within 5 mins of walking in, impeccably clean everything was like it opened up yesterday brand new, warm breakfast was fabulous will stay here again for sure if we are in the area!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear leelee6789, Thank you so much for the great review! We do hear often how our guests don't believe that we just passed our 4th Birthday this last February! The wonderful staff does a fantastic job cleaning and maintaining our beautiful property and I am so glad to hear how thoroughly you enjoyed your stay! We look forward to having you back if your travels bring you back to the Shelby area!

"This is one of the best staffs and hotels i have ever came acrossed"

5
08/04/2016

I love this hotel and the people here are wonderful and caring and go out of their way to do everything they can to help. If you have ever find yourself staying in the Shelby Montana area this should be your first and only choice

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Charles F, Thank you so very much for the wonderful review! We sincerely appreciate your kind words and acknowledgement of how hard our staff works to provide award winning customer service to all of our valued guests. It is truly our pleasure having you stay with us when you are in the Shelby area and we look forward to seeing you on your next visit!

"MY FIRST STAY AT THE SHELBY BEST WESTERN"

5
04/04/2016

this is a an excellent place to stay on business trips. the breakfast is outstanding, and the service is second to none. this by far is the best hotel that Shelby, MT has to offer. Excellent prices, and a well built structure for noise.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Robin C, Thank you so much for the wonderful review! I am so pleased to hear that you loved our hotel during your recent business trip! It was our pleasure to have you and get your day started with our fantastic hot breakfast! We hope to see you again soon!

"Great Hotel in Shelby"

5
02/04/2016

We've stayed here several times as an overnight stop on our way back to Edmonton. We've always found the hotel to be clean, well maintained and safe, and the staff to be courteous and helpful. No different on this occasion. Our room (double queen) was spacious. Nice to have a good hotel like this available to us close to the border.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear emeskay, Thank you so much for the great review! It was our pleasure to be your stopping point before heading across the border! Our staff works extremely hard to provide each of our valued guests a clean, well maintained, spacious room whether it is their first stay, or one of many! We look forward to seeing you next time you make your way to or from Edmonton!

"The best hotel in Shelby, Montana"

4
30/03/2016

This Best Western in Shelby has the best rates for the accommodations of a motel. Their staff is always very friendly and helpful and attentive to our requests. As our son has lived in Shelby this last year and a half, we have always had a most pleasant stay when we visti. Last year, we first stayed at the Comfort Inn several times and then decided to stay at the Best Western. There was a notable difference in the accommodations and the service. And their breakfast has a nicer variety of food items.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Laura K, Thank you so very much for the wonderful review and kind words! We thoroughly enjoy having you stay with us when you come to visit your son, and hope that you continue to do so for years to come! We will see you next time you are in the Shelby area for a visit!

"Very Happy we WILL definitely be back!"

5
21/03/2016

The young lady at front desk was extremely helpful and polite. They had a wedding party on the first floor so she gave us rooms on the 3rd floor to give us a noise buffer. We didn't hear a thing not the highway, train or wedding party. The breakfast was a surprise. They had healthy options: fresh fruit (pineapple, grapefruit, blueberries and many others) to put on your cottage cheese, oatmeal or yogurt. The hot food was REAL bacon and sausage with REAL eggs. They offered both pancakes and waffle irons, cereals, muffins breads etc I could go on. Everything was fresh and maintained!! Room was clean and comfortable. We enjoyed our stay and will be back. The only thing is you need to drive thru shopko parking lot to get there.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Charles/jackie T, Thank you so very much for the wonderful review! I will be sure to pass on your great comments to the staff as it is clear that they did an amazing job taking care of your party during your stay with us! They truly do pride themselves on superior customer service and I am so pleased to hear that you WILL be back to stay with us! We look forward to having you back!

"Comfortable Stay, Great Breakfast"

5
17/03/2016

My family and I spent a single night at the Shelby Best Western and were very pleased with the comfort of the room, and its location (albeit near a rail line there was no disturbance). The Breakfast was of a high quality and the staff very friendly.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Daniel S, Thank you so much for the great review! I am so pleased to hear that you were able to enjoy our fantastic breakfast before you were on your way and that you found the staff to be very friendly. We do hope you come back to stay with us again!

"Best Western Shelby, Montana"

5
14/03/2016

The hotel was clean and well maintained. The staff were friendly and accommodating. The breakfast was very good. The Wi-Fi worked fine for internet service and receving & sending emails on my laptop. The window rattled with high wind gustts. Other than that I was very satisfied with my stay. I'm a BW Diamond member and stay at BW as often as possible.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Duane B, Thank you so much for the wonderful review and for being a Diamond member with Best Western! We sincerely appreciate the loyalty to our brand. I am so pleased to hear that you were happy with all elements of your stay, except for our famous Shelby wind! I do wish I could do something about that. Again, thank you for the review and for choosing Best Western!

"Nice Hotel"

5
12/03/2016

Very nice and clean place for your dollar. Pool and hot tub were very clean too! Front desk clerk was very friendly and suggested places to see around the city. Was close to shopping and good food as recommended by the Clerk.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Sandra R, Thank you very much for the great review! We appreciate the kind comments and knowing that the staff were so helpful during your stay! We hope you come back to see us again next time your travels bring you through the Shelby area!

"MUST STAY HERE!!"

5
09/03/2016

Just a wonderful property!!! Hotel is extremely clean, staff is very helpful, friendly and go out of their way to accommodate guests. They have a great little breakfast room with quite a nice selection of breakfast foods to choose from including hot items such as bacon/sausage, eggs, etc..

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Pat S, Thank you so much for the wonderful review! We sincerely appreciate your kind words and that you love our hotel so much! Our staff works hard to go out of their way to accommodate each and every one of our valued guests and I will pass your great comments on to them. Thanks again and we hope to see you next time your travels bring you through the Shelby area!

"Great Hotel!!"

5
03/03/2016

This place is right on the highway, and is pretty new. The beds are comfy, and the rooms are roomy! Breakfast was great, with plenty of seating to eat. The pool was closed during our stay so we did not get a chance to try it out. When travelling down I-15 in the future I would definitely stay here again.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear canada134, Thank you so very much for the great review! It is so nice to hear that you enjoyed your stay with us and that you got to enjoy our fantastic breakfast before you continued on your travels! We look forward to seeing you next time you are travelling down I-15!

"Fantastic Stay"

5
29/02/2016

We thoroughly enjoyed our stay, The Staff was wonderful and the facilities great. From check in to check out the staff meet our every need with promptness and smiles. The linens were very fluffy and soft, the bed very comfy. The breakfast bar was the best we have ever eaten at. Plenty of food with a great selection to choose from. The fitness room had every piece of equipment we needed for a complete work out. The grandkids loved the pool and hot tub. Highly recommend this hotel to anyone staying in the Shelby area.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Mack W, Thank you so much for the wonderful review! We are so pleased to hear that every aspect of your stay was perfect! The staff works extremely hard to provide award winning customer service to each and every one of our valued customers and I will be sure to share your comments with them! We hope that you come back to see us again if your travels bring you back to the Shelby area!

"OK, but...."

3
27/02/2016

The hotel itself is a good hotel, I have stayed here maybe 10 times. The rooms are clean, the bed comfortable, the shower good... The problems are other than with the hotel itself. One of the people who works the front desk has been a source of irritation in that he changes the rates upward. As a Government contractor we often get the Government rate, unless this one man (I think he is the only man that works there) tries to increase the price. We have to submit our expense report, I don't want to hear from payroll about it. Last time, about a month ago we had this problem when I was joined a day later by an aircraft mechanic, and then again this trip. I've had conflicts with this man several times over the last year, I think I'll stay in Great Falls or at the Comfort Inn next time to avoid this man. The Internet is quirky. I've been waiting for some paperwork on a helicopter and the printer in the Business Center is very low on toner, the connection times you out... If you are looking for a good room with a good, comfortable bed, this is a good hotel. If you are traveling for work, I'd consider other options.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jim900, Thank you so much for the review! We truly value all feedback so that we may continuously improve our amenities and service to our valued guests. I am pleased to hear that you find the hotel clean and comfortable, but am sorry that you feel we are not suited for a business stay. We do honor a government rate for companies doing contract work for the government, and am sorry to hear that you have had an issue with that. The government per diem did in fact rise in October of last year. Could that possible have been the increase in rate? Also, in looking at your stay history with us, it looks as if every time you have stayed with us, besides on one occasion, you have received the Corporate Lodging Contractors rate, which is a lower rate than the government rate. I see one stay that you paid on your own, that was in at the AAA rate. I am also sorry to hear that you had some trouble with the internet and receiving of documents during your stay with us. We are in a rural area, so even though we carry the best plan available to us, unfortunately the internet isn't always what you get in a more urban area. Again, I apologize for these issues that you have had during your previous stay with us. Please don't hesitate to contact me directly and I will do my best to resolve them for you. We hope you will consider staying with us again and giving us a chance to provide you with the award-winning customer service that we are known for.

"Beautiful Layout."

4
30/01/2016

The lobby is very open and large. Check-in was fast and thorough. The clerk was very nice. The room was large and very clean. The bathroom as well. The fridge was larger than most. The room had a microwave and a coffeemaker. The WiFi connection was fast too. The breakfast had a generous selection of hot foods as well as the normal fare. An attendant in the breakfast room made sure that items were kept full and dishes cleared from tables. Location was quiet and located near to the freeway. This was a very nice hotel.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Michelle H, Thank you so very much for the wonderful review! It sounds as if you found every detail of your stay to exceed your expectations! Our staff works hard to provide a memorable experience to each and every one of our guests and I will be sure to pass your great comments along. We hope to see you again if your travel bring you back to the Shelby area!

"Its OK"

3
28/01/2016

Hard to find entry road at night. Night clerk was distracted and not helpful. Nice room great breakfat\\st noow is the tiime for this servey to be over I should not have to have 200 characters to submit form

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear John G, Thank you for your recent review! I am so sorry to hear that you found our hotel to only be OK. I am sorry that you found the entry road hard to find at night. We wish there was a better solution to this predicament, but due to our proximity to the highway, our options for an entrance are limited to what we have. We do pride ourselves on being was better than ok, and I am very disappointed that that is the impression you received during your stay. I will definitely share this review with the staff and use it as a learning tool at the front desk. We hope you will come back and stay with us next time you are in town and give us the chance to provide you with superior customer service!

"Stayed for my Father's Funeral"

5
24/01/2016

We had a group of about 20 that stayed for my father's funeral. The staff was very accommodating and offered us a conference room to gather at no charge. Everyone enjoyed the stay. It made the whole experience much easier.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Paul J, Thank you so much for the great review! We understand that losing a loved one is never easy, and it was absolutely our pleasure to assist in any way we could to give you one less thing to worry about during this difficult time. I am sorry for the circumstances that brought your family to Shelby this last weekend and hope you all can return for a happier reason in the future!

"Satisfied Customer"

5
21/01/2016

This hotel is very clean and comfortable with a great breakfast buffet and a friendly staff. Will stay at this property in the future if I am in the area. Pool and fitness area very well maintained. Great location and easy to find.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Debbie V, Thank you so much for the wonderful review! We are so happy to hear that you are another "satisfied customer" and it will be our pleasure to have you back if you are back in the area! Hope to see you again!

"Room Not suited for relaxation"

3
05/01/2016

The room while comfortable enough does not offer a chair and chaise to put your feet up. The desk and table chairs are ok, but not relaxing at all after a long day on the road. Beds are average and pillows just suck.....no easier way to put it.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Shawn, Thank you once again for your feedback. I have gone ahead and changed all of your upcoming reservations to one of our few standard king rooms that DO have a chair and a foot stool and a desk with an office chair in hopes of making your weekly stay more comfortable! As far as the beds go, I am completely surprised that you do not find them better than average. I get numerous people come down and ask where they can purchase one for their personal use. I do understand beds and pillows are definitely a matter of personal preference and that there is no way possible to meet each guests preferences. I do hope that the different type of room will help to meet your personal needs on your next stay with us and please do not hesitate to let us know!

"First class hotel in the middle of no where!!!"

4
01/01/2016

After a long day, I was pleasantly surprised to see how big and modern this hotel is just off of I-15. It has a large lobby with a breakfast dining area that seems too small for the number of rooms offered. We left early in the morning, so we were one of the first ones to eat and dash, but there was certainly a line of people looking for chairs when we left. The staff are super friendly and we booked this place because they also allow dogs. We got a nice main floor room overlooking the parking lot. The noise level was really low, so the place appears well made and sound proof. The parking lot out front is huge and there is an RV camping site just up the hill from the parking lot. Lots of grass and walking spaces around the hotel for the dog. The place is landscaped and looked after. We would not hesitate to stay here again. We did not used the indoor pool, but it sure looked busy with the families.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear HappyCampersCanada, Thank you so very much for the wonderful review! We are so pleased to hear that you found your stay so comfortable and relaxing and that you found our pet accommodations to fit your needs! We do hope that you will come back to stay with us again and maybe find a little time to take a relaxing swim in the pool or enjoy our hot tub!

"Trains of thought"

4
23/12/2015

The only trains we saw were the ones decorating the walls and what a delight. Not the usual colourful nonsense for décor but pictures of all kinds of trains, unique bringing the outside in. We never heard a sound and above all spotlessly clean my first priority Thanks BW this was a perfect rest stop on our way to Canada. It is close to the highway and we were on our way after breakfast nice and early. Love your taste in trains

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear johannesiank, Thank you so much for the wonderful review! We are so pleased to hear that you found your stay with us perfect and are glad that you enjoyed the train décor! We find it absolutely fitting for an area so rich in railroad heritage. We do hope we will see you again if your travels bring you back to our area!

"Great Stay"

5
19/12/2015

I stayed at Best Western Shelby while conducting business in Shelby and Cut Bank. The location is perfect, right off of interstate fifteen and the road between Shelby and Cut Bank. The staff was warm and welcoming which was appreciated after a long and icy drive, warm cookies waiting were fabulous! The lobby is cozy with a fire burning and it looks to be newly decorated. The room was clean, quiet and comfortable and the water pressure was great in the shower. I literally did not hear one thing outside my room once I shut my door. They gave me a list of restaurants (including pizza delivery) and made recommendations so finding a place to eat was a breeze. A snack shop in the lobby was available as well. I don't recall the front desk girl's name, but I really appreciated all the help she gave me with registering with the new promotions for my rewards program, when you travel for business it's fun to look forward to using those points towards a pleasure trip. Breakfast was great, lots to choose from, even breakfast burritos pancakes and waffles. When I return to the Shelby/Cut Bank area, I will definitely stay here again!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Linda/m E, Thank you so much for the wonderful review! I am so please to hear that after a not so nice drive, you found our hotel and staff to be so warm and welcoming! I will be sure to pass on your great comments to the staff to let them know what a fantastic job they are doing! We look forward to seeing you again when your business brings you back to the Shelby area!

"Hotel is fantastic if you find it and the drive way is passible."

5
04/12/2015

I had to look to find the hotel, and had to look even harder for the entrance in the dark. But after i made it to the hotel i was impressed, very clean and beds are awesome as per all best western hotels... or 90% of them any way. The clerk was over chatty but did his job well and was very informative. A word of caution, The food for breakfast is horrible. served weiners for sausage, the powdered eggs were cold and the waffle iron is not set right and the waffles are still creamy on the inside... yuk!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Bryan E, Thank you so much for the review! While I am pleased to see that you found most of your stay to be great, I am sorry that you did not feel breakfast was satisfactory. We appreciate your comments on what you felt could be improved, and we will take that feedback to implement modifications to our breakfast service to ensure that this does not happen again. We hope you will come back to see us if your travels bring you back to the Shelby area!

"Clean, quiet and courteous staff"

4
03/12/2015

Clean, quiet, courteous staff. Beds were very comfortable - more so than other hotels I've been in. Quiet rooms even though I was right above the lobby, I never heard a thing. Staff was great and helpful.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Adria K, Thank you so much for the great review! I am so pleased to hear that your stay was quiet and relaxing. I have to agree with you that our beds are very comfortable! We appreciate the kind remarks and hope to see you next time you are in the Shelby area!

"Room improvement needed"

4
26/11/2015

For a business traveler the rooms are adequate, however lack anywhere to sit and relax in the room. There is no chair and foot stool combination just desk chairs. Also the pillows are too hard for my liking, however some may like them. The hotel staff is very pleasant.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Shawn W, Thank you for the review! We value all feedback and want to hear it all. I am pleased to hear that you find the rooms adequate for a business traveler, but am sorry to hear that you find the pillows to hard for your personal preference and would like a more comfortable seating option. First, the pillows tend to seem hard because of the way they are tucked to look more appealing. I find that if you untuck the pillow case and shake out the pillow, they are much softer. Second, we do offer rooms that have seating areas with a couch and a chair. These would be our king suites and run about $10 more than a standard room and you might find them more comfortable during your next stay. I hope these two recommendations help remedy your suggestion for room improvement. If we can do anything else to make your future stays more comfortable, please do not hesitate to ask!

"Brief but comfortable stay"

4
17/11/2015

Stayed there one night on way to Kalispell. Pleasantly surprised by the quality and comfort of the Best Western, Shelby Inn & Suites. Staff were exceptional. Breakfast was pretty basic but tasted good and was fresh.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Dianne F, Thank you so much for the great review! We are happy to hear that your stay was comfortable, but do wish that it didn't have to be brief! I will pass your kind comments on to the staff to let them know that the great job they are doing is not going unnoticed! We hope to see you again if your travels bring you back to the Shelby area!

"excellent hotel"

5
10/11/2015

Very nice, clean, comfortable rooms and beds. Pretty new property and well maintained. staff is friendly and willing to assist with any question I had. Very important for me to have fast and reliable WIFI at hotel room, because I'm working long hours at night, Wifi worked great for all 3 days.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Dennis R, Thank you so much for the wonderful review! Our staff works hard to provide each and every one of our valued guests an excellent stay, and I will be sure to let them know that once again, they didn't disappoint! I am pleased to hear that our complimentary, high speed wireless internet service allowed you to complete any work that needed to be completed during your stay with us! We appreciate the feedback and hope you come see us again soon!

"Very pleased"

5
29/10/2015

We recently stayed at the BW in Shelby Montana as we were returning to Canada from our home in Palm Springs. We were originally going to stop in Great Falls but decided to carry onto Shelby. We were very pleased that we did, the hotel was very nice with comfortable beds. The breakfast cinnamon buns were amazing. We would definitely stay at this hotel again when driving through Montana.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Janette M, Thank you so very much for the wonderful review! We are so pleased that you decided to carry on and come stay with us here in Shelby, and that you are glad that you did! We get a lot of compliments on our cinnamon rolls and are glad that you enjoyed them! We look forward to seeing you next time you come through the Shelby area!

"Best Western Shelby Inn & Suites"

5
24/10/2015

This is the second time we have stayed at this Best Western and were not disappointed in the high quality of service and overall hotel experience. It is nicely located close to the border with easy access. I would highly recommend this hotel for anyone traveling through.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Rick M, Thank you so much for the great review and your continued patronage of our hotel! We are so pleased to hear that you enjoy staying with us and would recommend others to stay as well! We look forward to seeing you next time!

"Service above and beyond"

5
20/10/2015

I had business in Calgary, and needed to pass through Shelby, MT. My wife and I had planned to check our firearms at a local gun shop until our return, but traffic held us up, and the shop was closed when we got there. I had read somewhere that the Best Western safely stored weapons for guests.The desk clerk understood our dilemma, and allowed us to store our weapons in the safe, even though we weren't staying there. No Charge for the service, though I did tip the Desk Clerk when we picked up our weapons. I am now planning another trip to Canada, and this time we are planning to stay at least two nights at the Best Western in Shelby, MT.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Randall Z, Thank you so much for the wonderful review! It was absolutely our pleasure to help when you stopped in! We look forward to having you stay with us when you come back to the Shelby area!

"Delighted in quality of this Best Western"

5
20/10/2015

We were pleasantly surprised at the quality of this hotel in Shelby. Our adult son had stayed here for about a week in January since his house was not ready yet. Your rooms are very spacious and well designed. I especially like the bathroom with a large counter and overall bigger space. The beds were very comfortable and we liked the 150 cable channels that were available. The breakfast buffet had a nice assortments of fruits and juices, plus quite a few entrée items. Your staff is very friendly and helpful and made us feel so welcomed. We will be back to stay at your hotel!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Laura K, Thank you so very much for the wonderful review! We are pleased to hear that you loved everything about your stay and that you will be back to stay with us again! I will pass your great compliments on to the staff, who are constantly striving to ensure each guests stay is exceptional! We look forward to seeing you again!

"Hotel Rating"

4
15/10/2015

Hotel was conveniently located one block off Interstate 15, with easy on-off access. My room was located on the ground floor as I requested, and close to an outside door which I used for convenient loading and unloading baggage, and walking my dog every two hours. An all-round good experience.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear James B, Thank you so much for the nice review! We are so happy to hear that you found your stay easy and convenient for yourself and your pets! We definitely do our best to accommodate all requests and I am glad to hear we were able to do this for you! Please come see us again if your travels bring you back to the Shelby area!

"amazing"

5
06/10/2015

I can not say enough good about the motel and the staff.You won,t be disappointed. We misplaced a cell phone, and the staff returned it. We had trouble starting one of our bikes in the morning because of the bitter cold, and the staff were kind enough to lend us booster cable. Wonderful!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Robert S, Thank you so very much for the great review! It is absolutely our pleasure to do anything we can to ensure our guests have an enjoyable and worry free stay! We understand that in life, things happen and do our best to be prepared to help in any way needed. Thank you again for the great review and recommendation!

"Best option in town"

4
05/10/2015

We stayed here one night. Hotel was good, modern and had nearby laundry facility which was nice. There is not much to do in Shelby so our day here wasn't that great. Also the staff could have been more accommodating, we waited for hours for them to check the mail as we had a package sent there. It was in their box all morning, and had to wait till the afternoon to get it before we left, but that was out of the ordinary. They served breakfast there, nothing to write home about, but it was breakfast. The rooms were good though, modern and well above average.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear jpalmer67, Thank you for the kind review! I know our town is a small one, but we do have some options to occupy your day that we would love to share with you if your travels bring you back to our area. We have a very nice museum, both a driving and walking tour of Shelby with some of our key historical points highlighted in the tours, and other sights to see in the surrounding area. I am sorry that you had to wait to receive that package that came through our postal service. We pride ourselves on delivering exceptional customer service and I do feel that we dropped the ball on this. The postal service doesn't deliver to our hotel, and the mail does not get delivered to our post office box until around 10:30am. I am truly sorry that we did not have the opportunity to get to the post office until around noon that day.This is not the standard of service that we pride ourselves on. Again, thank you for the review and the feedback. We look forward to seeing you again if your travels bring you back to the Shelby area!

"Perfect in Every way!"

5
05/10/2015

We always stay here when we travel for work. I really like this hotel and have NEVER had any problems while staying here. I am usually very tired upon arrival and generally go to bed very early. This is quite easy to do here if on the back side. You will not hear trains if noises keep you awake. The rooms are always clean and no funky smell...as this one I am staying at right now has. Sweaty Man...oh great. I love clean COMFORTABLE rooms. This is it!

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Melissa O, Thank you so much for the wonderful review! We sincerely appreciate your repeat business and that you have made our hotel your place to stay while in the Shelby area! We do take pride in keeping our hotel fresh and clean for all of our valued guests such as yourself, with no "sweaty man" smell! :) We look forward to seeing you on your next visit!

"Cancel my membership"

1
29/09/2015

We had a trip planned and had a work situation arise where we needed to change our trip dates. The hotel was pre-paid and not willing to work with us and ended up having to eat the cost of the hotel so we are canceling our membership to Best Western. It's not like we were not going, we just had to change the dates.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Jan H, Thank you so much for the review. Be it or good or bad, we appreciate all feedback from our valued guests. I am so sorry to hear that you are going to cancel your rewards membership with Best Western. It looks as if when you booked with us last, you booked a non-changeable, non-cancellable rate plan. Unfortunately, the benefit to the significantly lower rates that come along with these rate plans, so do a lot of restrictions. I understand your frustration in this matter and am very sorry that you may not have understood the restrictions at the time of booking. For future reference, I would recommend booking a more flexible rate plan if there is any chance of your travel plans changing. I hope you will reconsider cancelling your membership and continue to stay with Best Western in the future!

"Love Shelby's Best Western"

5
21/09/2015

Great new hotel right off the I-15. Very clean and comfortable rooms. Nice staff. It is nice having Shopko right next store incase I have forgot something. Unfortunately, there are no restaurants or coffee houses within walking distance but hopefully there is something in the works for the near future.

Rachel R, General Manager at BEST WESTERN Shelby Inn & Suites, responded to this review
Dear Christine H, Thank you so much for the great review! I am so glad to hear that you enjoyed your stay with us! We also hope that sometime in the near future that there will be more eating establishments in our proximity. Thank you again and have a great day!