Best Western Shelby Inn & Suites

You will not find 5-star accommodations in a one-horse town like Shelby, MT. This Best Western, however, is modern and clean with efficient wi-fi, a comfortable bed and a good TV. No restaurant within walking distance. I ordered Chinese food delivered and it was very good.

Very nice hotel. Staff are friendly, hotel is clean and inviting. Rooms are decorated very nicely with modern conveniences. Would definitely stay at this hotel again if in this location.

Best hotel we've stayed at on our way to Glacier National Park! Super clean, great friendly staff, rooms are huge, everything is so clean!!! Just a great experience! Thank you!!!!

We really enjoyed our stay at the Best Western in Shelby, Montana. The staff was incredibly friendly and helpful, and their service was above and beyond anything we expected. Our room was clean, modern, and surprisingly spacious. The breakfast was outstanding—the best we've had on our entire trip. We wouldn't hesitate to stay here again and highly recommend it to anyone traveling through the area.

I stay here frequently for work in the area. It is very comfortable and quiet. The staff is friendly and accommodating. The room is always clean. The fitness room was recently updated with new treadmills and free weights.

an excellent Best Western...worth every penny. great staff!

Driving from Wisconsin to Montana.....I stayed here because of the time it took to drive from Medora, ND....and Shelby is near the Glacier Nat'l Park where I was headed. SO glad I was able to rest here. The place is well-maintained! My ground floor room (as requested) was CLEAN and bed was comfy. Also included refrigerator, coffee maker, and tv (typical.) Also very reasonably priced! Stayed one night, enjoyed their breakfast buffet, and traveled on. I would highly recommend staying here!

Comfortable beds. Lots of pillows. Quiet !!! Spaceous rooms. Big buffet style breakfast, lots of drinks to choose from.

I flew some passengers there for a business meeting and their business meeting suddenly got moved to Great Falls, so we had to change location. I know they have this policy that you're not allowed to cancel your reservation. But this practice really needs to stop so I had to pay for a hotel that I didn't get. It just seems dishonest to have to pay for things that you didn't get. I would never charge people at my business for something that got canceled. I am more about treating people the way they should be treated than just sucking up as much money for myself as I can. This happened to me 2 times before, and the other hotels were nice enough to cancel the reservation and not charge me when the circumstances were out of my control. It is absolutely not true that most hotels have to always do this charging people full price for something they didn't get. Just look at the airlines they all have refundable tickets even if you cancel after the flight leaves. Yes, this is true that all airlines do in fact sell refundable tickets. I am a pilot. I use airlines all the time. I know the industry and how it works. Yes, they do in fact have refundable tickets if you choose the refundable ticket option. And even if you do not pick the refundable ticket option, they all still give you credit and you can use that credit later. Airlines don't just take your money and keep it. I have never not been able to get a refund at an airline even after it departed when I buy a refundable ticket or gotten credit for it later if I did not purchase the refundable option. They cannot resell these seats after the airline departs but yet they still have enough customer service to always give a refund if plans for the customer changes. Rental cars even give you a refund even at the last minute if you cancel your reservation. Rental car companies don't even ask for your credit card when you book them online or on the airline websites. I can reserve a car and the pay later. Again, I am a pilot I am in the travel industry. I rent cars, hotels, and airlines every week. This is what I do. This is because rental car companies also have great customer service and want to take care of the customer more than just themselves. It is not true that all hotels do this bad customer service practice. This is why the best western is my last choice for a hotel. Their customer service is just terrible. It is true that this is their policy, but it should change in modern times to match what everyone else in the travel industry does. They should at least give credit for later. Like I said, my business would never do this to people. My business treats, customers fairly, and if they didn't get what they paid for they don't pay for it! And not only that it was nearly $300 here at the Best Western in a tiny town for just 1 night I did not get. Even Disney World hotels I have stayed in with my family just 2 months ago did not charge this much.

The room was huge!! The beds were comfortable. I was worried, because it's next to the train tracks, that we wouldn't get any sleep. I was wrong. This hotel is so quiet. We only heard one other guest and that was only because we were using our respective bathrooms at the same time. The staff was so friendly and courteous. We didn't get to partake of the breakfast but it looked like a big spread!! Can't wait to go back for the weekend, even though we live just 35 minutes away!! LOL!!

I flew some passengers there for a business meeting and their business meeting suddenly got moved to Great Falls, so we had to change location. I know they have this ridiculous policy that you're not allowed to cancel your reservation. But this practice really needs to stop so I had to pay for a hotel that I didn't get. It just seems dishonest to have to pay for things that you didn't get. I would never charge people at my business for something that got canceled. I am more about treating people the way they should be treated than just sucking up as much money for myself as I can. This happened to me 2 times before, and the other hotels was nice enough to cancel the reservation and not charge me when the circumstances were out of my control. So, it is absolutely not true that most hotels have to always do this charging people full price for something they didn't get. Just look at the airlines they all have refundable tickets even if you cancel after the flight leaves. Yes, this is true that all airlines do in fact sell refundable tickets. I am a pilot. I use airlines all the time. I know the industry and how it works. Yes, they do in fact have refundable tickets if you choose the refundable ticket option. And even if you do not pick the refundable ticket option, they all still give you credit and you can use that credit later. Airlines don't just take your money and keep it. I have never not been able to get a refund at an airline even after it departed when I buy a refundable ticket or gotten credit for later if I did not purchase the refundable option. They cannot resell these seats after the airline departs but yet they still have enough customer service to always give a refund if plans for the customer changes. Rental cars even give you a refund even at the last minute if you cancel your reservation. Rental car companies don't even ask for your credit card when you book them online or on the airline websites. I can reserve a car and the pay later. Again, I am a pilot I am in the travel industry. I rent cars, hotels, and airlines every week. This is what I do. Even on this very trip I also had to cancel the car I had resaved and set up at the local airport and they did not charge me. This is because rental car companies also have great customer service and want to take care of the customer more than just themselves. I know what I am talking about. I have never been charged for a rental car even if I cancel and plane change after the rental car pickup time. And yes, other hotels have had no problem not charging me when plans changed that were not under my control. It is not true that all hotels do this bad customer service practice. This is why the best western is my last choice for a hotel. Their customer service is just terrible. It is true that this is their policy, but it should change not in modern time to match what everyone else in the travel industry does. They should at least give credit for later. Like I said, my business would never do this to people. I run a small airline. My business treats, customers Fairly, and if they didn't get what they paid for they don't pay for it! And not only that it was nearly $300 here at the Best Western in a tiny town for just 1 night I did not get. Even Disney World hotels I have stayed in with my family just 2 months ago did not charge this much.

I flew some passengers there for a business meeting and their business meeting suddenly got moved to Great Falls so we had to change location. I know they have this ridiculous policy that you're not allowed to cancel your reservation. But this really needs to stop so I had to pay for a hotel that I didn't get. It just seems dishonest to have to pay for things that you didn't get. I would never charge people at my business for something that got canceled. I am more about treating people the way they should be treated than just sucking up as much money for myself as I can. This is happened to me once before, and the other hotel was nice enough to cancel the reservation and not charge me when the circumstances were out of my control. This is why the best western is my last choice for a hotel and the only reason I was going to use them is because they are pretty much the only hotel in this area. They will still remain to be my last choice as a hotel.

This is a great hotel. It's clean, convenient and the staff are friendly. The breakfast was better than most. The hotel is located near the train tracks but the noise wasn't a bother. We have stayed here many times and always enjoy our stays. We'll be back.

This is one of the nicest hotels we stayed at on our return trip back to Edmonton from Arizona. Ten minutes after checking into our room we had a call from front desk asking it our room was satisfactory. Room was spacious, clen and well appointed. It was getting colder so I needed to increase the temp from 67 to 71 in the room. I followed the instruction but could not get the heat to kick in so I took and pic and proceeded to the front desk. Within seconds I was showen what to do and it worked. Again 10 min later the front desk called to make sure I had heat. Aftefr a restful night we went to the breakfast room,,,, what a suprise it was a FULL buffet type breakfast with lots of selection. Oh did I mention the friendly staff. ?

So thankful for this hotel in Shelby. The hotel is well kept, inviting lobby, and rooms were clean. Cleanliness and comfortable beds are the most important in our travels and they hit it out of the park. Hallways, stairways, lobby bathrooms were all well maintained. Would highly recommend. B-fast was included and the cookies upon arrival were a welcome treat!

This hotel is located about 30 minutes south of the Canadian border and about an hour north of Great Falls, so it's a perfect place for cross-border gatherings - or if you're on your way north or south and need a good place to stay. The price is very reasonable and excellent for the value! The hotel is nicely decorated and the decor & even the hallways look nicer than many bigger chains. They offer a full free breakfast buffet, which was just excellent. Very caring and attentive staff. We will be back again for our next reunion! Oh, the Dollar Tree across the road sells beer and wine, so that was also helpful.

Wonderful check-in by the very enthusiastic and helpful Jaxxson. We stayed in room 315 which was very large, clean and facing the back (the parking lot in the back could use some lights); the room could use a chair with an ottoman or side table (enough space available) (it has a table with two chairs, but no place to relax other than the bed); the bed was very comfortable and the doors were not too heavy and easily quietly closable. We enjoyed the standard breakfast. Note: be on the lookout for the hotel entrance, especially if you are coming from the west; the driveway is not paved and easily missed; you might end up on I-15 by mistake.

Overall experience was a great one. The last place we stayed at was a nightmare. The people were friendly helpful everything was clean thumbs up. Breakfast was hot and a lot to choose from. We will be choosing this hotel the next time we are traveling

Upon entering the Lobby we weee treated warmly by Kayla & Jaxxon AND fresh cookies. The staff was so welcoming and friendly. It was evident they enjoyed their job and meeting people ! They recommend great restaurants for dinner. They assisted us in getting the best BW perks in our roadtrip stays. Upon entering our spacious snd clean room we saw a hand written note hoping we enjoyed s nice stay Breakfast was abundant with extra food items. The breakfast staff was friendly and kept everything stocked snd clean. A most enjoyable stay. Would definitely come again ! Like a little oasis After the long drive

This newer Best Western is very attractive and the staff is friendly and efficient. The rooms are large and very comfortable. All public areas are clean and comfortable. The swimming pool is nice and the small food shop area is well stocked. The breakfast is amazing when compared to the standard fare in most hotels. The location is just off the highway but there is no noticeable traffic noise.

Every worker was very helpful and friendly. The room was very clean. I would stay here any time I'm in town. I stayed 3 days. It is well located to anything you would like to do. East Glacier is only a hour drive to the west and the Canadian boarder is 30min to north.

This hotel was super clean and the staff was amazing. We were able to use the pool and also do some laundry on site which is a great option at a hotel when you've been traveling for several days.

Hotel is clean and well maintained. Staff are helpful, fast and knowledgeable. Room was clean and spacious. Breakfast was hot, plentiful Ang the breakfast area is very clean and well attended by the staff.

Stayed on a Saturday evening. Friendly service when checking in. Rooms are spacious, and the beds are average. Plenty of parking. The gym, hot tub, and pool are simple yet clean. Free breakfast and computers. Rooms have a small refrigerator and microwave. The price was around $190.

Room was clean, plenty of breakfast items available, pool was nice and heated and dog friendly rooms.

I was very impressed with this property. In the conventional sense of usage of stars, a Best Western is not a "five star" hotel, but for TripAdvisor I tend to snap to what appears to be the intent that stars factor in a calibration for what you would "expect" given the hotel brand and price paid. And, on this basis, this hotel delivered well on all fronts. The exterior of the hotel presents an inviting experience, with modern and organic design elements. There is plenty of convenient parking both in front of and behind the hotel. I like the fact that entry via the rear door does not require use of the room key; I know some might view that as a negative on account of safety and security concerns, but c'mon, this is small town Montana, I'm not too worried about nefarious characters coming inside. And it's nice not to fumble for the room key when bringing luggage or the dog inside. Check-in was quick and easy, with a very friendly and conversational front desk clerk. The room itself was quite nice and delivered on all fronts . . . clean and spacious and comfortable and quiet. There was a microwave and an in-room refrigerator with a small freezer compartment. The complimentary breakfast was standard fare for mid-tier hotels, with a pretty good variety of hot and cold options. No, it's not gourmet dining, but it was just fine. Although I did not use the pool, it was sizable and inviting. Perhaps the only negative was that the fitness room was a little slight. There were only two pieces of cardio equipment: an elliptical machine and a bike. But, on the other hand, it's not like you expect a swanky health club at a place like this. I'd also give a shout out to the hotel for accepting pets (like our dog) and not charging an outrageous pet fee; the pet fee was like $20 . . . many hotels these days are charging $50 or even $75, which is just outrageous. Overall, this was a positive experience and nobody should have any hesitancy about staying here.

This is a nice hotel with great friendly helpful staff. It's clean with comfortable beds. The breakfast is included and a wide variety of food is provided.

We were received with a warm welcome and fresh-baked cookies. The staff tries to insert little personal details everywhere, which is welcome. The room was comfortable and quiet, bed was fine, bathroom with plenty of towels, breakfast is decent and well maintained thanks to a lovely lady who takes time to interact with guests. What I didn't enjoy: The driveway is unpaved so could get very messy during rainy weather. There are no restaurants within walking distance, but plenty just 10 min drive away. I may could give the Comfort Inn a try next time, as this is closer to restaurants.

Lovely new hotel, it's still waiting for the tarmac driveway to be completed. Very friendly check in team that gave us a good recommendation for dinner. Rooms are quiet and spacious and very comfortable beds. The breakfast was great showing how it should be done, with a friendly attentive staff member who interacted with guests whilst still keeping everything clean and topped up.

Nice, new hotel in a very small kinda rundown town. 30 miles from Coutts border crossing. Staff was very friendly. One of them even baked cookies for arriving guests! Complimentary breakfast was ok. Lots of choices. It's on the other side of town so not within walking distance to much but there's not much there anyway. If you need to stop before you cross the border, stay here.

The room was very comfortable and clean. It was a little pricy but the proximity to the border was very nice.

Everything was great, from the friendly staff to the super comfortable bed and pillows. Shower was great, room was clean and everyone was pleasant and helpful. Breakfast was very good. We also stayed here in March and had the same great experience.

Great accommodations! Friendly people, great breakfast! I always enjoy my stay in Shelby Montana at the Best Western. Everything is clean and smells good. Business Center, Fitness Center, and Pool are always fresh and clean.

This hotel is brand new, the rooms are huge, and everything is very nice and clean, well appointed and well-kept … and the beds soooo comfy and perfect after a long day on the road. Definitely recommend this!

I want to be clear, I have slept on uncomfortable beds before, but I have never had a worse night sleep in my life, if you can call it sleep. The hotel was very clean, wonderful staff and a great breakfast, but all of that is overshadowed by the fact that their beds are so uncomfortable. I know that all 5 rooms that my party stayed in, they all had the same review, it was like sleeping on a stack of cardboard. At 0330, i finally got up and took the sheets off the mattress to make sure that I wasn't sleeping on 2 box springs stacked on top of each other. I will never stay/recommend this hotel to anyone and will advise anyone I know traveling to the area until there is a giant banner hanging fron the hotel that reads: "NEW MATTRESSES!"

I stayed here on a recent business trip for 3 nights. Other than it being winter in northern Montana, the stay was great. The breakfast was good, the staff was friendly and helpful, and the rooms and facility were clean.

They really need a mattress topper the bed was rock hard and very uncomfortable. The couch in room was broken. However the room was immaculately clean and staff was amazing. If bed was different would've been great.

This hotel was very clean, the staff were friendly and attentive, and the breakfast was great! This is a great in between point to stay at if you are travelling to Glacier or Kalispell with a much more affordable price.

I have been staying at this location for many years when I am in the area for work. I have never had a bad encounter with any of the staff, the rooms are always clean and they do a good breakfast. Definitely recommend it.

We chose this hotel as it is pet friendly and it truly was. We had a room close to door and there was a nice area to walk our dog. The breakfast was outstanding! Fresh fruit, non-dairy choices for milk and yogurt, hot entrees, fresh pastries. I highly recommend !!!

I highly recommend the best Western in Shelby Montana! It is a beautiful and clean hotel with friendly staff. Their breakfast is phenomenal always fresh and hot and very tasty, the breakfast staff always made sure everything was well stocked and clean. It far exceeded many hotels I have stayed at and I rate this one right up there with Marriott!

The hotel and rooms were very clean and roomy. Breakfast was fantastic and very friendly staff. Beds were nice and comfy, very quiet. We will definitely stay here again if ever in Shelby, Montana again.

I was charged twice for my stay. I have not been refunded my second charge. Staff are not helpful with the matter. I've been hung up on by phone when calling to request assistance. Will not return. Very unhappy.

This hotel was a first for us. It had a walk in shower in the room. Never had that in the states. Very nice hotel and the breakfast was substantial. The room was clean and the staff was very nice. We would stay here again but it is a little pricy albeit you are near Glacier NP. so they can get that price.

We ready enjoyed ourselves. The check in was fast the gentleman on the counter was friendly and helpful. Our room was large, had a king bed (which was very comfortable), the pillows were very comfortable because there was five of them you could use as many as you wanted. The room was nice and clean, the fridge had a freezer which was nice, the fridge was a little noisy we mentioned that when we checked out and they made a note to have it looked at that day. The free breakfast was great, the room was so clean. The two ladies running the breakfast were so nice and they were great picking up your dishes when you finished with them and checking that you were doing OK. We were so impressed that we called them over and thanked them. Check out was very smooth and again the lady was very friendly The hotel was close to a grocery store and different food spots. We will stay there again when we travel HWY 2

Our bed linens smelled like an old sock and poop. When I pulled the bed spread back there was a brown smelly substance on comforter!!! Hotel staff never apologized and gave me the wrong sized linens when replaced.

We stopped here on a Glacier roadtrip. This is a fairly nice hotel in a fairly industrial area of Shelby (trains roll by outside and the parking lot is half gravel). The rooms are large and clean and they were able to provide us with a rollaway bed. There is breakfast which was decent, not spectacular, but better than cold pastries and coffee.

We stayed here one night on our long road trip home from Glacier NP. We arrived late and left early, but it was clean, pleasant and well lit. Breakfast was good and we enjoyed it. Would stay here again if needed.

This is the place to stay in Shelby, MT. The hotel is ideally placed in close proximity to the highway and short trip from the town. If you are staying in the area or just passing through then this is the place to stay. The hotel has a pool and great complimentary breakfast.

Friendly front desk staff. Quiet room. Clean. Very impressed with the breakfast and breakfast room staff. The food was better than a lot of motel food and the staff was very attentive. They helped patrons with mobility issues, brought around refills for coffee and were available to answer questions.

The employees were friendly, accommodating, the rooms were clean. They were willing to allow us to stay longer than originally expected, due to problems with closing on my house. I loved the hot tub in the mornings, and the treadmill at night. The breakfast was the best we've experienced since having left Alaska. We needed to stay longer, but they could not accommodate us, and that was ok.

Stayed here on our way to Glacier National Park. Really a very nice hotel for the price. Hotel, rooms and staff very nice. Free breakfast was really amazing and attendant was amazing! Highly recommend! We were worried the quality of hotel we would be getting but honestly was better than the Hampton Inn's we stayed in leading up to this stay.

Friendly welcoming staff! Nice clean comfortable rooms and good hot breakfast with an assortment of hot and cold breakfast items. The hotel is right off of I-15 with a large parking area if you are pulling a trailer.

Hands down this is one of the nicest hotels to stay at in Shelby Mt. The comfort inn comes in at a close second only the because the BW was newly renovated. The hot tub is never working and the gym is just ok. Go to comfort inn if you're looking to relax in the pool and hot tub with a better gym and sauna.

We stayed at this hotel on a return trip from the west coast for one night. The two queen studio suite was very roomy. The room had a nice sitting area with a sofa. The room was hard to maintain a good temperature, so it was either hot or cold. As someone else mentioned, the driveway was in very rough condition an not very clear as to where to enter. The town itself was almost like a ghost town on a Sunday afternoon.

My wife and I were travelling from Denver ro Alberta Canada and needed a place to stay along the way. We were pleasantly surprised to find this gem in Shelby Montana. There are large, clean rooms with nice amenities. The staff was friendly and helpful. The breakfast was delicious. Who could ask for anything more?

Pool was arctic cold couldn't use it.Hot tub was Luke warm. Sidewalks were so icy I fell. Room floors were dirty. Always loud at every best Western we have stayed at and always sonething is dirty or not working. Elevator was out of order for hrs.

This place is spotless! We came here after a horrible night at the Oyo down the street. The staff was so helpful and friendly, breakfast had every option and tasted great! Worth the extra money, we won't stay anywhere else in Shelby moving forward!

the hotel was clean and spacious, breakfast was awesome, lots of selection and breakfast staff was amazing, other staff were helpful, hot tub was not working, this should be posted on website. Need better signage to find the driveway.

I am a pilot car in wind energy. Shelby is a stopping point on the way to Canadian border. I have stayed here many times through the years. They understand our crazy, unexpected schedule. The GM Rachel runs a great Hotel. From desk staff Megan, Danita, Jeff and Sandi who are always friendly and helpful. The breakfast is always hot and awsome. Shelly and Sandy do a great job. Also, housekeeping and maintenance. Rooms and property are very clean. The beds comfortable. Thanks to all of you for making it feel like home.

The Hotel was very clean and the staff was very friendly and helpful. The staff there all ways said good morning when I came downstairs for breakfast and they always had a smile. Breakfast was delicious.

We love the folks at Shelby BW and the hotel itself but we really appreciate the full breakfasts they serve. Wow! Not the cereal &yogurt you get at a Super 8.cookies at check- in, a great gym, hot tub and friendly staff make this our favorite hotel on our twice yearly trip from Alaska to Arizona.

Me and my wife decided to stay in Shelby as they have a Best Western. Our girls were playing league games both Friday and Saturday so we decided to stay in Shelby instead of traveling all the way home and coming back in the morning so the girls could be well rested. They used the hot tub to soothe the aches and pains from 3 games Friday evening. I like the BW breakfast as they seem to have one of the better breakfasts from the hotel chains. We had a very enjoyable stay and I would recommend my friends and family to stay when they have camp in Shelby or nearby towns.

I was having internet problems in my room and called the front desk and she advised me that the reason for the internet problems due to there being a bunch of teenagers in the motel.. I asked if i could use the courtesy computer and she said yes. After getting the work done that i needed I had to print a document and of course the printer would not work. So I went out to the front desk and the clerk was on her phone watching a football game. I love football, but she would not put her phone down during our entire conversation. I told her about the printer and she came into the room carrying her phone with the volume up so loud we could not communicate. Ended up telling me sorry didnt know what was wrong. Walked away and went on to watching the game behind the front desk. I was very mad about the whole situation and I understand things happen beyond the control of people working. So i took a deep breath and just went to bed.. Next morning yay same clerk behind the front desk. I walked up to the desk and she was playing on her phone. I just stood there saying nothing because i wanted to see how long it would be before she noticed me. Well eventually she looked up and said sorry didnt see you there. I was checking out of 7 rooms that i had booked and that is a complete other sorry!! Not usually one to write this kind of review but I was not impressed at all!!

Was going to Glacier National Park and needed a place to stay for a couple of nights. Reserved room online. Was given a price but when got to hotel the price was $56.33 more than original price was told it would taken off at check out. Still has not been removed. When we were driving in it was a dirt road and potholes everywhere. Semi trucks parked near by and was started up very early in morning not great sound to wake up to. In the room bed was very uncomfortable and pillows were small and lumpy. Looking at carpet there were stains everywhere looked like it never been cleaned. The only good thing I can say was the staff was friendly and food was good. Will never stay again.

Rooms were very clean. All staff were friendly and helpful. They offered a nice breakfast and had different variety of main dishes each day. Quick trip to Glacier National Park and friendly small town shops on main street.

I had the misfortune of having to deal with the night person at this hotel when I checked in. He was the rudest night person I have ever had to deal with in my 50 years of traveling world wide. When I attempted to diffuse the situation he only became ruder and dismissive. I will never stay at this hotel ever again. I would choose to sleep on the side of the road rather than provide any form of income to this hotel, hotel chain or the owners of this hotel. The night clerk only reflects the people that hired him.

This newer Best Western is a good choice in a forgettable place. Our large room was very comfortable. The breakfast was the basic you would expect. The staff were all friendly and helpful the only downfall would be getting to the hotel. The entrance is through a parking lot of some adjoining stores. The pot holes could easily cause serious damage to your vehicle and believe me you don't want to get stuck in this town.

I recently stayed at the Shelby Best Western for several days while visiting Glacier National Park and the North American Indian Days in Browning, MT. The rooms were fine, and the trip was comfortable enough until my final night at the hotel. I was printing my airline tickets in their small business center out of sight but within earshot of the front desk. A guest approached the desk and made the comment to the desk clerk, "I saw an African American man outside earlier. What was he doing here?" The desk clerk chuckled and commented in an apologetic tone that there was more diversity now in the area. The guest and clerk then engaged in a discussion of the guest's true "American" heritage and lineage (e.g. European), with the clerk chiming in occasionally with affirmations. Honestly, I was taken aback by the casual racism of the overheard interaction. I'm just not used to that in the hotels I frequent. Best Western is an international brand, and I would have thought an employee of one of their franchises would have been trained better than to participate in that type of conversation. The message was clear, I and anyone who looks like me is unwelcome at this hotel. In my 20+ years of traveling for work and vacation, this is the first time I've ever heard a hotel front desk clerk engage and affirm a guest's racist comments out loud. I cannot recommend this hotel to anyone.

I overheard racist comments between the desk clerk and a guest. I suppose they thought it was OK because I looked white. I did not comment to them because I did not feel safe - I was in rural Montana where everyone but me carries a gun. I could have been shot or worse. I did not feel safe. Do not stay here. They also played FOX News every morning at breakfast for the 6 days I was there. If they had alternated TV news, I wouldn't complain. But it was a steady diet of lies from FOX News.

Very nice hotel but pretty spendy. They have all the amenities that one would need except food options. You can tell the staff care about keeping up the hotel to high standards. I do recommend this for a place to stay.

Hotel was very clean and comfortable. Staff was friendly. Breakfast was outstanding! Everything was fresh. We especially loved the fresh pastries that were local from Grains of Montana. Staff was always busy making sure guests had what they needed and keeping fresh food on the buffet. Would highly recommend!!

The staff was friendly and helpful. The facility was very clean and they offered a nice breakfast. The only downside I experienced was food choices in the area. This is of no fault of the Best Western, but if they had an actual dining facility it would be a HUGE bonus.

First of all there was plenty of parking on a gravel lot for big trucks and busses, motorhomes, etc. Also tons of parking on asphalt for small four wheelers on all sides of the building. Very friendly staff with fresh home made cookies at the front counter. Room was very clean and spacious. Very comfy bed, best sleep I had in days. The full hot breakfast was a nice treat and open at 6:00am for us early risers.

We were on our way home to Canada, but the border we were crossing at had closed by the time we arrived. The next crossing was 3 hours away. We drove as far as we could until we arrived in Shelby. We were too tired to continue. We found the Best Western and checked to see if they still had rooms. We were fortunate to find out they did. They were very accommodating. They provided everything my family needed for a comfortable stay even though it was very late at night. I even tried to provide the front desk clerk a tip, but he refused and said it was his pleasure.

We were coming through Shelby yesterday on the Amtrak from Seattle to Chicago. Long story short, because of a derailment, we ended up in Shelby for 24 hours. Everett, Shelly and Randy all went out of their way to take great care of us. Shelly was awesome at breakfast, ensuring we were well fed for our next leg of the journey, and she also made sure the shuttle to the train was set up for us. She made us feel like we were with family. Randy drove us to the train and stopped at Albertsons so we could get things for the trip. Very friendly, and kind. Everett at the front desk was encouraging and warm, as we were not sure another train would come by, but it did thankfully. Had it not shown, we would have been back at the Best Western again I am sure. In the midst of not knowing anyone or where to go for help, this Best Western was like being taken in by family for the night, thank you so much! And a shout out to Wade, the Good Samaritan who drove us from the train station to the Best Western when we realized we were going to be there for the night. Such good people!

We are pilot cars in the "wind energy " industry. Our schedules are unpredictable, most times. ALL the staff goes out of their way to be accommodating. An example is yesterday. We arrived in Shelby around noon. I did call for our room and advised. When we arrived, Megan checked on our two rooms. They were almost done. I said it's all good. Before I knew it, there was 4 employees, Including Megan in the room to finish. Wow, what service. The rooms are very clean and comfortable. The hot breakfast is awsome and the staff. Again, incredible. (Sorry, bad with names) Anything you need is there. Always, make you feel at home. We are in motels nightly. I always look forward to our stay in Shelby. Thank you all for going beyond expectations.

Very attentive staff, helpful and kind. Breakfast was hot and fresh. Stayed at this location for a week, The staff was very nice and approachable. My room was clean and the bed was comfortable. I will stay here again.

Front desk was quick and accommodating. Amazing full breakfast, bacon,eggs, potatoes etc.. Room was clean and bed comfortable, great sleep.Nice size television. Would recommend for a day or a week. ENJOY

Just the best stay I had on my 3 week trip. This was our last stop and it couldn't have been any better will stay hear next year for longer period of time. I sure hope they keep the same staff dinning room and made serves was exscelent. Thank you Jim

Friendly staff, very nice rooms, great free breakfast in the morning. I wish all motels had this level of quality. The room was spotless and the heat / AC was very responsive and quiet . Very handy to the highway, short drive to downtown Shelby to Alibi Pizza, downtown is classic old style downtown.

We were going to stay in Havre Montana but they were booked so we drove 120 mi more to the next BW and the price was $70 more. They cater to the Railroad ,oil workers, and businessmen passing through. Don't stop there unless you want to waste your money.

Only 1.5 hours to Glacier National Park. Wonderful stay very clean and friendly. Very good continental breakfast. Little store by front desk for candy and pop. Nice pool and hot tub. A few little restaurants in town

Nice new clean hotel actually serving a full hot traditional Best Western breakfast. The "lunch lady" made it her own, a little annoying for me, but I guess some people like that sort of preformance. We were just glad to get a little more than an apple and a water. The rest of the staff was great!

Always clean and a very friendly staff. Have stayed here many times over the past two years for work. Have never had an issue with anything here. Breakfast is good and with many options. Just a nice place to stay when in Shelby. Very clean and quiet.

Staff is always excellent and friendly, rooms are always clean and they always have a nice assortment of food for breakfast. I've stayed at this location multiple times a year for work since they opened and will continue to stay here when in the area.

Nice, conveniently located hotel; across the border from Canada. Good service, full (extensive and delicious) breakfast. Accommodating rooms, good shower, quite. They have a gym and a pool, both which I did not use. Ample parking, even if you drive with camper of U-Haul.

Glacier National Park is about a two hour drive from this hotel. Highways are fast and straight. This hotel exceeded my expectations in terms of service, cleanliness, and complimentary breakfast. Recommend staying here if you are not staying in the park itself. There are not many good options for sightseeing or eating in Shelby.

We were making a pilgrimage across Hwy 2 across the US and stopped here after a long, dusty day on the road. The front desk was pleasant and efficient and the hotel quite nice for being in a small town in the middle of plains country. They obviously cater to passing tourists and business people going from one place to another and they treated us very well. Note that restaurant options in town are limited but the hotel itself is very acceptable. We'd have no problem recommending it or staying there again.

Very clean, spacious room. Beds were extremely comfortable, amenities were great for family stay, especially the breakfast. Staff was friendly and whole facility was clean. Would definitely recommend this hotel.

This hotel was a nice stay on our way to Glacier. The rooms were clean and the hotel was also very clean. Things still seemed somewhat new, so my guess is this hotel is only a few years old. The pool and hot tub where small, but perfect for kids to burn a little extra energy after a long car ride! The breakfast was hot with plenty of choices. Due to COVID, there was someone who served you the hot items. All other items were individually wrapped. We would definitely stay here again if we passed through Shelby.

This hotel was amazing! The rooms were huge and exceptionally clean. The breakfast was great and the staff was nice. This is a great choice for the location! It's on the way to Glacier National Park. This is a great choice for the location!

We usually stay at Best Western whenever prices are comparable to other hotels. This hotel appeared to be fairly new. The fellow that checked us in was wearing his ball cap on backwards and not dressed very nicely for front desk staff like we have come to expect. The room was large and seemed to be missing a sofa. Big empty space there. Breakfast was fantastic and service was great.

Beware the hotel will not give the AARP discount should you reserve a room in advance via internet. When we inquired during checkout why the AARP discount was not applied, their answer was that it was not given at time of checkout unless you reserved directly with BW. Decent hotel but counter service lacked.

I stayed 3 nights and never had and type of maid service at all. The bed is lumpy, the sheets uncomfortable. I was expecting a better visit. Try the Comfort Inn if you want comfortable beds. The room also does not have any usb ports, so make sure to bring a wall charger for electronics. You can just tell the place was done as cheaply as possible.

We stayed in Shelby on route to Nevada. While this hotel would not have much competition (they are the only decent looking hotel in the wide area), we still had a very pleasant experience, with the staff being very helpful in helping us to find places to eat and drink.

Charged for an extra night, lied to by desk staff, Manager refused to discuss. We checked out one day earlier than the original reservation stated. We informed them at check-in that we would be checking out one day early and the person said we would not be charged. He said to call the next day to confirm. We called the next day to confirm and were specifically told we would not be charged for that night. The bill arrived with the extra night charged. When we called to have it removed, the same person said that we called too late, after 11 am. Recall that the same person had specifically said we would not be charged on that call. The manager refused to discuss it with me on the phone. We'll stay at the Comfort Inn next time.

It is not much of a town but the hotel is very nice. The service was excellent and the staff accommodating. The rooms are nice, clean and everything works. You get a slight sound from the trains going through town but it is not bad and I did not notice it at night at all. Good stay.

Our stay here was OK, dealing with covid-19 created some problems for us. No food available at hotel sight. Not even fast food, ha to go into town to find food to a grocery store. They did offer coffee

Excellent service, extremely clean rooms. Staff is very friendly and helpful and ensures the guest experience is great. Despite the pandemic situation, every effort to ensure we were well taken care of was made in a most responsible manner. Fabulous staff!!

We stayed at the old BW in Shelby a few years ago - it was old, mildew smells, front receptionist had enough strong perfume on to gag a maggot (and caused me to have a major allergic reaction). The new one is wonderful! I stayed there this weekend, and it was completely full due to so many Canadians who winter down south headed home due to border closures from Covid 19. I was exhausted from a long drive and just wanted a quiet, restful sleep. I was very pleasantly surprised at how quiet it was, even with that many people there! Bed was wonderful, room great, staff very nice & helpful, and all dealing well with the craziness of it all. I also very much appreciated the larger refrigerator with the freezer compartment - traveling close to 2000 miles, I was carrying my own food with the CV risk going on too. Thank you for a much needed rest and great stay!

This hotel is nice and new, the rooms are clean and well appointed, the staff are friendly. They have an excellent breakfast buffet with a lot of options, including hot items. This hotel really goes the extra mile with fresh baked cookies upon check in and little to go bags with water, granola bars, and fruit for those that are leaving before the breakfast bar is open. I will stay at this hotel when ever I am in the area.

Nice place to stay I live out of motels food good rooms quiet clean nice great check in service excellent beds very comfortable clean bath rooms very clean. People very fraindly they willing to go extra mile

I have stayed here many times over the past 4 years on my way to and home from Palm Springs and the Hotel has always been great! I have had the staff adjust the height of the bed to accommodate me in transferring from my wheelchair to the bed. It has always been done before my arrival. Thank you all at the Best Western in Shelby MT.

Very nice, clean hotel. Rooms are spacious and clean. Internet was fast and reliable. Nice hot tub and pool. Breakfast was good. All of the staff were friendly and helpful. Pet friendly hotel with good areas outside for pets.

My husband and I stay here every trip we take down south. Always very clean, great breakfast and the staff are friendly. We had an excellent sleep. It is an easy on and off the highway. I would recommend this hotel to anyone.

We were pleasantly surprised at the value, friendly, and cleanliness.... would stay again quiet and comfortable and check in was a breeze and appreciated since we were tired after skiing earlier in the day

The hotel is very nice and very clean. The front desk gentleman was exceptionally helpful and provided a great experience overall. When factoring in the low price, this hotel is outstanding. The front desk remembered my sons and myself from a stay a couple of months before which made us feel very welcome.

After spending all day in Glacier we were just looking for a clean quiet place to crash and this Best Western is so much more. Large room with a sofa seating area was nice and very comfortable beds. GREAT breakfast! Wouldn't stay anywhere else in this area. This is the place.

Great place to stay. Very quiet even with the train station not far away. Can't even hear the trains. Very nice new clean hotel. Views are not as nice but that's OK. Staff is very friendly especially the front desk girls.

We always plan on staying at the Best Western on our trips back and forth to Arizona. Very comfortable, great buffet breakfast included, pool and spa are well maintained. Highly recommend this property!

We choose to stay here whenever we're in the area. The staff is always very friendly. Rooms are surprisingly spacious. Hot breakfast is always really good. It's a great bargain. Definitely will continue to stay here in the future and would recommend it.

This hotel was outstanding, hitting high marks on cleanliness, service, and comfort. We stayed here with a dog, which is like traveling with a forensics team. Whenever we check into a hotel her first order of business is to inspect every square inch of the floor, including the darkest corners, looking for interesting bits to put into her mouth. She found absolutely nothing. Not one single crumb. THAT is clean. The room was large with high ceilings, spacious shower, comfortable bed, a huge flatscreen TV, and it was very quiet in spite of the fact the hotel was full. Breakfast was served in an immaculate room, with plenty of options. Every single staff member we met was extremely nice and ready to help make our stay enjoyable. Kudos to all who work hard to make this hotel such an enjoyable place to stay. We would enthusiastically stay here again.

My family and I spent the night here before heading over to Glacier. The room was very spacious. I slept on the sofa bed which was pretty comfortable for a pullout. The bagged bedding in the closet was covered in hair so I ended up using my own sleeping bag. The regular beds appeared to be clean. Breakfast was a miss for me. Selection left a lot to be desired and the attendant kept staring at me while I was eating. There are also not a lot of food options in town, although I did get my late-night Pizza Hut fix! The hotel seems to have Fox News blaring on all of its TVs at all times... personally I would rather stare out the window at the featureless landscape stretching to the horizon, but I guess some people don't feel at home without Laura Ingraham yelling at them while they eat their oatmeal.

The staff here is amazing! So nice, welcoming, and friendly! The room was clean, and comfy. The bed and pillows are super comfy. I love that the rooms have a bigger fridge, and have a microwave. We definitely enjoyed our stay!

This was our second time here and both stays were great. All the staff members we encountered were exceptional, the room was large and was very clean and comfortable and the breakfast casserole was terrific. There is not a lot in Shelby but this location works for us as stop on our journey. We will definitely be staying here on our way home.

Room was large and clean, tv was decent, and quiet. Breakfast had thickly sliced bacon, and hot coffee. A decent hotel in a out of the way place. Be care ful of the driveway, it has huge holes and not taken care of

We stayed here for two nights while visiting Glacier National Park. We were checked in by a pleasant lady. I asked to see room types, the housekeeping manager took me on the grand tour, rooms were super. This lady was so helpful. We enjoyed great sleeps hear, we were offered rooms at the back due to trains passing at front. We opted for front of hotel, no problem with trains. The breakfast was good.

Management here is top notch! The dinner prepared for our group was great. Staff well trained & friendly. Great accomodations & attractive comfortable rooms. Wonderful breakfast buffet. Loved it!!! Highly recommend. Linell Slater

We stay at the Best Western often my wife is in a wheelchair and the drive-in shower was awesome totally recommend this hotel for anyone that is handicapped the hotel is very new and very clean they even welcome. With a sign at the front desk

Service was good but room did not seem to have a queen beds rather full/queen beds. And could not cover blue light from thermostat display to darken room. Great breakfast selection and kids loved the warm pool.

The staff are great. Every single one I met were kind,polite, friendly. They welcome your business and enjoy having you there. I will stay again whe I'm in the area. They have a shuttle that will take you to and bring you back from some of the local restaurants

Nice hotel. Very clean n friendly staff. easily accessible off interstate. Pool was clean Fresh cookies at checkin was a nice touch. But the breakfast was the best feature of all—-a stand out compared to most hotel breakfast buffets

Made reservations and showed up in allotted time. Reservation had been given away pending charges on business visa showed prior to us arriving. No check performed on whomever checked into our room for ID or visa used for reservation. Be careful of this place and your personal information. Desk clerk confused and not helpful became confrontational as we were informed it was not his mistake. Will not be staying here ever again on trips and all of those we know travelling through will heat as well. Stay somewhere else things like this are where identity theft starts.

The hotel was very relaxing and made us feel at home after a long days drive, The pools and hot tub were so refreshing and a fresh breakfast is the best way to start out your day. The staff was very cordial and inviting and I would recommend this hotel to any one.

I reserved a two queen room for a party of three people. I arrived to the hotel, the receptionest checked me in and sent me on my way to my room. By my surprise, the room was a king suite, so I went down to the front desk and asked to be switch to my original reservation, but he said that the hotel was full and that they had gave me an upgrade because of my Diamond status. Since when an upgrade is to have one person of the party sleep in a pullout couch? Anyhow, I didn't like the way they went about my reservation. They should have checked with me.

This is a greal place to stay when travelling either, after crossing border or on route for Glacier National Park. Just off I 15 but very quiet rooms, modern decor, friendly staff. The included breakfast was great, the breakfast casserole was awesome.

We began looking for our room in or close to Glacier National Park a little late. When we began shopping for the room, we discovered very limited availability, and the rooms available were not very desirable. I began searching for a room a little farther away. The photos of Best Western Shelby looked attractive and comfortable. We were fine with driving an hour to the park because we have had good experiences with BW's in many locations. The price was much less than hotels closer to or inside the park and we knew we would have free breakfast. Our stay was very good. The hotel is very remote, so don't expect many things to do or see in the immediate area. We arrived in the evening, checked in, and asked the front desk clerk where we could buy snacks and food for our drive the following day. He was very helpful and directed us to the local grocery. The bed was very comfortable in the room, and because the hotel is so remote, there was no noise of traffic. It is close to a train track, but we never actually heard the train - maybe it did not pass through while we were there. The next day, we went to breakfast before heading out. The breakfast was excellent, although the biscuits were hard and cold. We did not complain, but just enjoyed the rest of our meal. The staff at the breakfast area was very courteous and helpful. I would definitely recommend this hotel for a trip to Glacier. The drive there is easy, except for some construction right now that might slow you down a little. The price was right - much cheaper than anything at St. Mary or inside the park, and a much better value too. The rooms were comfortable, clean and quiet. The pool looked very nice too although we didn't have time to swim.

Wow ,very clean inside and,out, rooms so very nice ,and breakfast was fantastic.staff were helpful and freindly. I hope I get back that way. Love this place. Life is better when motels are clean . Advice everyone to stay.

We called ahead to make a reservation for a wheelchair accessible room and was told they did have a room available so we booked it and paid with a credit card in advance to hold the room, again confirming it was an accessible room. When we arrived I asked to look at the room to make sure it was accessible and it WAS NOT accessible at all. I went back to the front desk and said it was not accessible and was told that the accessible room we had booked was occupied and now not available. The desk clerk seemed to high as a kite and was practically unable to talk. She offered almost no apology and said we may be charged for "looking" at the room. Nice hotel but the absolute worst customer service. If you book a room be sure to confirm before you arrive as the management of this place is just awful.

A wonderful hotel with great service and all the amenities you would desire. The pool and hot tub is nice, the breakfast is hot and good with much variety and as always I love their cookies! We definitely keep this on our list as a great hotel to stop at!

Despite being perched over a very busy trainyard,close to the 15 freeway, and with an rv campground behind, this was a very quiet place to sleep. Staff was good. Room was clean and quiet. As for the breakfast... My compliments to the chef. She put together a potatoe, egg, ham and cheese cassarole we will be trying to copy because it was so good!

Waited 15 minutes at front desk to get a room. No one at front desk. Another guest came also and waited and finally left wishing me good luck. Read good things about the hotel but not that night. Finally left went to Comfort Inn.

Clean rooms, friendly staff. Breakfast was good with a good variety. Check in and check out were very efficient.The location of the hotel is very convenient. The road into the hotel is rather rough and needs to repaved, many potholes.

We stayed here for one night on our return to Canada from California. The check-in clerk Rebecca was utterly friendly and helpful even after I broke a bottle of wine and spilled a tea mug all over her check-in when she would have had every right to be annoyed by the mess I inadvertently created. The hotel is clean, modern, and the room we booked was more than adequate for 4 adults. The breakfast selection was great (appreciated the tortillas so I could make a breakfast burrito) and the staff were all welcoming and friendly. Highly recommend this hotel!

Walked in yesterday and they couldn't find our reservation. Had a reservation with my last name, belonging to my nephew, but not mine. I had to go into my email to pull up my confirmation, and then they found it. (Note... this hotel isn't that big...) What if I hadn't found my reservation? While pulling up my email, I actually found a second email confirming my reservation, with a DIFFERENT confirmation number. (We had changed our reservation from 2 nights to 1 and added my membership number to the reservation.) Instead of making the change, they made a second reservation. So, I'm not sure why they couldn't find EITHER reservation upon arrival. Jenn took good care of us and canceled the extra reservation. But then, after we checked in, we're heading into the lobby, only to find that my nephew's reservation had been cancelled, and now they are sold out. He had a reservation when we checked in only 90 minutes earlier! Here's the problem... I understand that things can happen. I understand that mistakes can be made. But Rebecca didn't do ANYTHING about it. No apology. No acknowledgement that YOUR staff screwed this up. No attempt to make this right. Even an effort to help call around and find another room in this small town would have made a difference. And no manager to speak with! Her response (at 4:30pm)... The manager has gone for the day, but you can call back at 8am tomorrow. How does calling a manager at 8am the next day help the problem for TONIGHT? Why is there no after-hours number to get assistance in a situation like this? We didn't need help at 2am. It was still during regular business hours. So, fellow traveler... if you want a guarantee of a reservation, do NOT choose Best Western! By the way... the hotel itself is nice, but I couldn't enjoy may stay because I was stressed out about the screw up!

The housekeeping ensure my room was immaculate on daily basis and everyone was just very friendly and also extremely helpful. The best customer service I have ever experienced! Well done BW Shelby Inn!

Lobby, room were great. Getting to the hotel off the road was another matter. I would highly suggest that there be better posting on the highway, leading the way to the hotel. I did not see any signage telling how to get to the hotel.

We had first put a best Western into our GPS that ended up being a property that had a smokey casino beside it and was independently owned and found that the next Best Western was another 75 miles north in Shelby. We decided to do the 75 mile trek and it was the best decision of our trip. The clerk at the front desk was extremely helpful, not only getting us a great room but advising us that we had enough reward points to cover it. She made out trip fantastic.

This is a beautiful mecca strategically located on the outskirts of Shelby and the intersection of Highway 2 and I-15 North. It is nicely furnished, quiet and comfortable. It makes for a great stopping point for trips to the north and west.

Great value and cleanest place to stay! My husband and I truly enjoyed our stay at this motel. Professional employees, cleanliness of the whole place, good quality breakfast.Definitely worth to stay here.

You know you're in for a pleasant experience when you get fresh baked cookies at check-in. But that's just the beginning when you visit the Best Western Shelby Inn & Suites in Shelby, Montana. As I've said before, my wife and I love Best Western. They seem to be everywhere and we've never had a bad experience. The Best Western Shelby Inn & Suites, located at 1948 West Roosevelt Highway at the intersection of I-15 and US Highway 2, is the newest hotel in Shelby. And it feels like it. How about a complimentary breakfast of hot eggs, danish, waffles, pastries fruit, cinnamon rolls, yogurt, cereals, biscuits and gravy, chilled juices, bacon, sausage and 100 percent Arabica coffee? We are always impressed with Best Western's efficiency, friendliness, cleanliness and comfort. We booked a suite, an oversized room with one king-sized bed, 40-inch TV, high speed internet access, microwave, refrigerator, iron and ironing board, coffee maker, in-room safe, even a hot tub. Other amenities include an indoor swimming pool, fitness center, business center, guest laundry, ATM and expanded TV package. Longtime travelers, like us, can appreciate the value and importance and necessity of an iron and ironing board and a laundry facility. And a quiet environment and a good shower head. Best Western Shelby Inn & Suites has it all.

This hotel is rather out of the way, but it was so worth it. The room was quiet and quite clean. The receptionist that checked us in was amazing. I wished I would have gotten her name. My husband was very pleased with the breakfast.

The clerk was very friendly at check in, and offered me cookies. The room was clean and very well decorated. I especially liked the shower. Enjoyed the hot tub after driving all day. The bed was very comfortable.

We stayed here one night in August 2018 returning to the US from Canada. This Best Western was a very pleasant surprise. It is a very nice hotel, clean and comfortable. The service was excellent and the breakfast was very good. We have not stayed in any other hotels in Shelby, but my guess is that this should be your #1 choice.

Stayed here for one night. The room itself was very, very clean. Actually it was one of the cleanest rooms I have ever stayed in. And then I went into the bathroom. The toilet lid was half way off the toilet the inside of the toilet was dirty. I went downstairs and told the front desk person about the toilet and she said she could move me but the other two available rooms may not be acceptable. (?) She said there was no maintenance person there at the time. I asked her if she had any pliers or something that I could fix the toilet lid with and she said no. So I had to go back upstairs and tighten the nuts on the lid with my hands. She offered nothing for the problem. I could not understand why a housekeeper would do such a wonderful job of cleaning the room drop the ball so bad in the bathroom.

Very Nice Inn at the price of: $115.00 without Taxes etc. for 2 Adults. Clean, Comfortable and Nice Staff! Jenn was very helpful to see that our needs were met and was friendly! Family Oriented, Safe!

This hotel is a pleasant property and bed was very comfortable. We heard no noise from the hallway or other rooms, our room was very clean and tastefully decorated. The rooms size was great and had a desk with chair, an easy chair, a nice sized bathroom with bedside lamps, an alarm clock, a window that opened, microwave, refrigerator, coffee maker, tea and coffee, and adequate electrical outlets. There is a nice sitting area in the hallway on the second floor overlooking the lobby downstairs and a nice sitting area in the lobby. Though we did not use them there is an indoor pool and a workout room. Breakfast was the standard hotel complimentary breakfast, though by 7am they were already out of a few items. Because we were attending a memorial, they even gave us a bereavement rate. I believe this is the nicest hotel in Shelby and reasonably priced.

We stayed in a double queen room at $172 per night. The room was nice & very clean. It is a newer hotel. The beds were comfortable. The breakfast was great & well stocked. There was a pool & hot tub which we did not use. There is a Pizza Hut & Subway nearby but other local restaurants were not open. Not a lot to see here other than the railroads (you can actually get a room with a railway view lol). Very nice stay but I think rather pricey for a Best Western.

This hotel needs to be a training spot for all employees. The cleanliness along with the staff were great. The breakfast was the best I have ever had at any best western I had we e ever been to. The breakfast attendant was very atte five to the needs of the guests. The food was good and fresh. Our room was very spacious and d well stocked. I Give them a big thumbs . up. Great job !!!!

This hotel is about 1 hour driving from the East Glacial town. It is on the right side of US-2 when you are driving eastward. My family had a very good stay recently for one night after we visited the Glacial National Park from Calgary by driving via the following sight-seeing route: St Mary, Going to The Sun Rd, West Glacial town, East Glacial town, and Two Medicine Lakes. The hotel appeared very new, and the front desk is very nice with complimentary Cookies offered to you. The hot full breakfast was also very good. The only thing that I was not accustomed to is the design of the bathroom where the towel rack is far away from the bath tub, and good thing is that the hotel did have a small short stool in the bathroom - as a workaround to put your needed towels before you take a shower or a bath. There are many hotels in both West Glacial and East Glacial town etc, but very expensive and not including free breakfast etc. Therefore, this hotel was a very good choice for my family's recent visiting Glacial National Park in Montana.

We traveled with another couple & had a restful, pleasant stay here. Check-in was efficient & we were upgraded as we are platium members. Fresh cookies & suggestions for dinner were given by the friendly ladies at the desk. Although there were trains in back of the hotel, they did not blow whistles & came in & left quietly. Beds were comfortable & breakfast had usual hot items but some excellent bacon. The lady there was very attentive, even picking up our plates. It was a good choice.

We stayed here one night while traveling on a bus trip. Wonderful hotel! Fresh cookies awaited our arrival. Super friendly and very outgoing staff! Hotel seemed new. Very clean. Had a place where you could purchase snacks and quick frozen meals. Rooms were large. Beds were comfortable. Had a small but nice fitness room with a treadmill, exercise bike, elliptical and a weight machine. Had a nice looking indoor pool even though we didn't use it. Laundry facilities with 2 washers and 2 dryers. Breakfast was great! Lots of choices. Fresh fruit, yogurt, cottage cheese, cereal, eggs, biscuits, gravy, potatoes, pastries, muffin, waffle maker and I'm sure I'm forgetting something. The lady over the breakfast area was very nice and came around the tables to make sure everything was okay and if we needed anything. Super sweet! Would highly recommend this hotel!!!!

comfortable and clean. Helpful suggestions from staff for nearby dining options. Good choices at breakfast with everthing kept filled and tidy by the dining room attendant. Only downside was the poor signage for the actual motel entrance. The entrance is shared with a store with large parking lot. The large highway sign for Best Western is clearly visible, but not the actual "driveway". Small sign shows left arrow that from the street could lead one beyond the entrance and back toward the on ramp to highway.

This hotel exceeded our expectations considering the location. The rooms are spacious and clean . We even had a personal welcome message from the the house cleaner. The breakfast was good for hotel standard and the staff was friendly. Parking and checkin was easy.

Very very nice hotel for Montana! We stayed for 4 nights while visiting family during the tricounty fair. Rooms were large, well appointed, very clean! Really nice comp. breakfast. Wonderful place and value for the $. I would recommend staying here if your in the area.

This Best Western is the Best! From people at the desk, ease of check in and out, to rooms that are spotless, spacious, great beds for a comfortable night's sleep, quiet night, including a fabulous breakfast not to be missed. Be sure to stop here!

A plain but very pleasant place to stay; a newer hotel with all the basics. There is not a restaurant included but they provide a very good self serve breakfast. The staff is pleasant and accommodating. The place must be pretty well built because there is a railroad and interstate highway near by but you are not aware of either when inside.

Customer service was awesome. Due to fog and lots of construction, we were three hours behind schedule, and we didn't check in until 3am. I called about 9pm and let the front desk know, and I also requested a ground floor since I knew we would be exhausted. Not only did they honor our request for a ground floor room, but when we checked in they offered us a late check-out. The room was so clean and larger than most double rooms. The breakfast was also a full buffet. We were only 35 mins from the Canadian border - a perfect place to stay and rest up before crossing at Coutts. Also, even though we didn't use, I did notice a number of RVs off to the west that were parked and hooked up. I think the hotel must offer this as a service. I booked this room two nights before arriving through Priceline and was able to receive a $50/per night discount. Nice.

This hotel is far and away the best in the area and we felt so at home on our one night stay to Shelby. The town itself is rather accommodating and the Best Western offered a really nice stay - nice people, good breakfast, and a great night of sleep. As another reviewer mentioned, we stayed on our way to Glacier and based on experience en route to other national parks as well as the other hotels we saw in the area, we did not have high expectations. I would absolutely recommend the BW-Shelby.

The whole staff from cleaning crew, security and lobby staff where awesome !!! :)) Must be Montana air: everyone here is nice and helpful. But the employee at this location go to infinity and beyond to help. Jennifer Gatewood and Ashley Kolve stood out. From drawing me a map as my roaming data got suspended so I could find my way to helping me solve rental car problems. I felt like my older sister were there to help. Thank you !!! The room was extremely clean, I slept well. I will be back for sure.

Stayed overnight on our way to Glacier Park. Wasn't expecting mush based on the location, but we were pleasantly surprised. The hotel was neat, clean, modern. Room was well appointed and clean. Staff pleasant and efficient. Better than average breakfast choices. They even have a shuttle service to local restaurants...of which there aren't many options. I wouldn't hesitate to stay here again.

The hotel is new so I wouldn't expect to have a unkept non functional room. The breakfast was very nice. The only negative would be that the pool closes at 10pm and the gal working nights could be more pleasant. Condescending and rude. We stayed Fri the 6th of July.

Great stop on our way to Glacier. Large room that was quiet and clean. Very good breakfast. Reasonable price. Referred to the Alibi Longe for dinner which was very good, especially considering limited choices in town.

Got a great deal on Priceline and they let us check in early and leave late, perfect after many nights on the road camping. Place was very clean, breakfast was good/typical. There's also an RV park out back that they run too.

Our room was spacious and comfortable. The bathroom was large and very clean. Parking and access was great as well. The hotel was so quiet we never heard a sound all night. We also appreciated the pet friendly policy. A pleasant surprise to find in small town!

I stayed here for an overnight business trip. The hotel is very well located, just west of I-15 and on US Hwy 2. It is very clean on the outside with ample parking. The front lobby is large and very modern. All the staff, front desk, housekeeping and breakfast, were extremely friendly and helpful. There is a small snack and amenities area right next to the front desk. The hotel common areas are very clean, and my room was immaculate. It was large and very well appointed. Bed was very comfortable and the room was dead quiet. Power outlets were abundant, and the internet was blazing fast. The included breakfast was significantly more comprehensive than normal, and the breakfast area was spotless. I could not be more impressed!! This will absolutely be my only choice for my next stay. I would highly recommend it without reservation!!

We stay at best Westerns often...some are managed better than others and occasionally we are disappointed, but not this time! Such friendly, helpful employees...clean and comfortable rooms, great breakfast...highly recommend!

I have waited to post this review so that I don't do it in anger. We have stayed here before and found it to be very nice. I liked what the girl at the truck stop said, "You should stay at the Comfort Inn, they are more fun. I have worked at Best Western and they are just concerned about looks". I want a hotel that is worried if the room is swept or the bed made correctly! Now on to the problem. I was upset when we got to our room one day and we had no hand towels or wash cloths. We had layed them in a pile on the tub when we were done with them and apparently they thought we were going to use dirty ones. THEN on the last night we were there after we went to bed the person on duty at the front desk came to our room at 9:30 at night, after we were already in bed. She knocked once then used a pass key to open our door. I had just gotten to the door and ask what she wanted and she said "oh we just needed to know if this room was being used." We had been there from Saturday night to Thursday night so I don't know why they didn't know that. We had the room reserved until Friday so that makes no sense. If you have read this far then my suggestion to you is to use your dead bolts and the little flip lock on your door!

I stayed for one night and found the staff pleasant to deal with. The room was clean and in good condition, infact the hotel was very clean, the breakast was good, and fresh. The motel is next to department store ans a short walk to town.

The hotel staff dealt with two large dogs with ease and there is a large grassy area to walk dogs in. The beds are extremely comfortable, the rooms are large. The breakfast was of a 'good' quality, not excellent but better than most hotels in this price range.

Friendly, efficient staff at check in & throughout the stay. Large room. Comfortable beds & pillows. Clean. Free wifi. Good location. Full hot Breakfast with lots of variety. We will definitely stay here again.

Stayed at this hotel in Shelby overnight on a business trip, and was pleasantly surprised. The hotel is fairly new and in good repair, and the staff were friendly. The free breakfast was very good with lots of options including waffles and hot items.

We stayed here on our way to Havre. The hotel and staff were fine and we enjoyed our stay. The only thing I found there was nothing in the area besides the shop next door. It was a car trip if you wanted to go to main st. The wifi was strong and reliable. If you are looking forward to comfortable accommodation with good service. This fits the bill. We would stay here again with doubt.

Pleasant facility with generous room size, nicely furnished and comfortable. Lighting adequate, especially in bathroom. Staff pleasant. Location convenient, adjacent to I-15. No issues during stay. Would definitely return when in area.

Had a great stay. Room was large and comfortable. It had all of the amenities one could expect, (e.g. couch, stuffed chair, desk with adjustable chair, and upscale toiletries). The staff were friendly and welcoming. Of note was the breakfast offerings, perhaps not as varied as some but all items were well prepared. We will go back. Also know the property is convenient to the highway and there are a number of fairly good places to eat in Shelby, MT.

Our family enjoyed our one night here so much we wanted to stay longer. The pool is very welcoming (although chilly) and the rooms are clean and spacious. Very friendly staff and a wonderful breakfast to start your day. Would definitely recommend!

The Pool and Hot Tub are great. Clean and definitely not over used chemicals. Just the right temperature too! Normally they have complimentary water bottles for rewards members but unfortunately they had run out and by check out the following day they still did not have any water after repeated requests.

Clean rooms and very clean pool area. Excellent full breakfast included in the cost of the room and not just waffles and yogurt.....it was a full hot breakfast with scrambled eggs, sausage, hash browns, toast, pastries, waffles, bisquits and gravy, fresh fruit, yogurt, cereal, juice and coffee/tea. Very friendly and helpful staff. Will definitely stay again when in the area

Arrived late in the evening and within minutes were directed to our room. Hot breakfast in the morning made it convenient to get back on the road in a timely manner. Staff was pleasant. I had problems with the TV remote and when reported staff arrived promptly to exchange. King bed was comfortable and room clean. I did not use the pool. I would recommended the Best Western Shelby Inn to friends and family.

It is a really wonderful place to stay, road into the parking lot is a night mare but once in the place is beyond wonderful, clean, staff friendly and helpful and the rooms are beautiful. Continental breakfast is very good and room is clean.

Really great hotel. Rooms are wonderful, very comfortable, extraordinarily clean. Everything worked perfectly. Staff is great, very friendly and helpful. Breakfast was excellent. The dining area was immaculate, food was really good with good variety. Again, staff was great. Definitely recommended.

brand new hotel , very clean rooms and comfortable beds. Great hot and cold breakfast, with egg, sausage, potatoes, and waffles and the rest. ( has pool and exercise room which I did not use). Close to the hwy I-15

This is one of the, if not the, best hotel to stay at in Shelby. Hotel staff are incredibly accommodating and could not be more polite. From what my wife tells me the all you can eat free breakfast was a fantastic spread and one of the best free hotel breakfasts she's ever had. Casey at the front desk was wonderful to deal with.

Have stayed here before and would highly recommend. Clean and inviting upon arrival. Lovely spacious and quiet rooms, nicely appointed with a sitting area, super comfy king bed and fluffy towels...just what we look for. Special make up towel in bathroom is a nice touch.

This was our first stay at this particular Best Western. We stay at Best Western all the time when we travel in the U.S. We stayed top floor back, away from the rail tracks and above the sound of feet. The rooms are very well laid out and appointed. The bed was extremely comfortable. The bathroom toiletries that the hotel provide are the best we have seen. The morning breakfast was delicious and has a large variety of items to choose from. Even the elevator was quiet and fast. Staff was attentive and very friendly. We will be back.

we enjoyed our stay at Shelby Best Western, staff friendly and helpful both on checking in and on our check out. Went for supper at Ringside ribs , did not enjoy the Pizza as the crust was burnt, therefore rather tough for us Seniors.

This was a great place. Any problem was quickly and graciously solved. Breakfast was wonderful, service was wonderful. Rooms were very clean and comfortable. Had an issue with the TV, but I managed to work around it. I would highly recommend.

We were coming from Wyoming back to Canada and neede a quick overnight stop before continuing on our way. The hot tub soothed our weary bones; the gal at the front desk bent the rules and kept it open after 10 p.m. for us. A hot continental breakfast that opened at 6 was excellent. Only concern was the extreme ice in the entire parking lot making it difficult to keep our footing on our way to our vehicle. Sidewalks were clean which helped.

We were so pleasantly surprised at this lovely hotel in such a small town. Very updated with a lovely room. The staff was very friendly, The pool and hot tub were nice but could be warmer. The hot breakfast was delicious and of course we always love Best Westerns cookies. The fact that our stay was free because of best western points was a bonus although the rates were very good anyway!

Was a excellent room. Nice staff. Very friendly and helpfull. Good quality of everything in the hotel. Pool and hot tub was great. Breakfast was great. Overall nice hotel and great stay and awesome service.

Room, staff and food all wonderful as usual. Thanks. It's unusual to find a motel that is spotlessly clean, quiet and is staffed with nice people. Food was excellent. Best cinnamon roll I've ever eaten. Truly a top shelf establishment.

My stay was good. Rooms were clean. Staff was polite and courteous. Internet needed to be on a secure network and even though it had a password it was not on a secure network. That was the only thing I think should have been improved.

Shelby, MT is a very small town with absolutely nothing to do. Best Weatern offered a clean, quiet, friendly place to stay with a great breakfast. Nice large rooms, with comfortable beds and a large bathroom.

The room was very clean. It is starting to show its age. The beds need replacing and also the dubai (spelling? covers . I thought the rate at 94.00 tax included was reasonable. The staff were very pleasant and the breakfast was very good; especially the real thick sliced bacon!

I have stayed in many hotels and very few compare - even among some "higher class" hotels. The staff are very friendly and most helpful. The hotel is very clean and the room we always have is modern and very spacious. Everything from the time you walk in the front door is convenient and spacious. With small features such as "elite" parking and a small commissary with frozen dinners and snacks (no machines here), I would highly recommend this hotel to anyone and they should be the flagship for all Best Western Plus hotels (this hotel is not a Plus).

The staff were extremely friendly and helpful. The breakfast had a variety of food that was very good. The rooms are clean and modern. Easy parking, easy to see from the road. It has easy access to the interstate.

Have stayed there several times since they first opened and always had a great experience. Rooms are very comfortable and lots of pillows. The breakfast in the morning is excellent. One time we stayed the front desk person steered us onto a fabulous restaurant out of town a ways.

A pleasant place to stop when travelling. love it. A nice friendly hotel and a nice friendly town to go with it. A 3 1/2 hr drive from Calgary. Just right for over night stop. Highly recommend it for travelers

This hotels does all the things, I view as important at a high level: Positive and enthusiastic staff, quiet, complete breakfast in a pleasant environment, comfortable bed in a spacious room with quality soap/shampoo and towels, strong wifi and in a pleasing and all deigned building. Finally, the price was very reasonable...

I had a great visit to Shelby, MT. The Best Western provided shuttle service to and from the train station (THANKS!). I had a very comfortable bed. The hotel facilities were very clean - including the guest laundry room which was reasonably priced... along with the hot tub which was fabulous! Having hot water available in the kitchenette all day was an added bonus!

Great help from the time we got there to the time we left!! We struggled with long crazy hours and you went out of your way to help however you could. Both Roe and myself would come back anytime we can.

Comfortable and quite with the ability to charge my EV Have stayed there twice now and both times where Very Good. Good location for south bound travelers out of Canada. Modern and Clean. Mike and Judy

Typical best western, only in the middle of nowhere. Nice rooms, clean hotel, good hot breakfast, friendly staff. Would definitely recommend over the other choices in the area. Was here around 4 weeks with no issues

Nicely decorated hotel and very clean. Our room was super comfy and we enjoyed our breakfast so much we left a $5 tip. We take our 2 cats with us when we travel and this was no problem for the hotel. We will definitely be staying here again.

I have not stayed in a Best Western for many years. We chose this hotel because it was the less expensive than the other hotel we were looking at. What a wonderful surprise. Great hotel, clean, staff very friendly and REAL bacon at the breakfast bar.

It's about hour and a half away from the park but worth the stay. We stayed here four nights in September. Hotel staff is friendly and going out of their way to make your stay a pleasant one. Front Desk/Customer Service is very good, helpful, informative, and professional. Hospitality at its finest. Rooms are clean, beds are comfortable, good quality toiletries. Hotel staff makes sure hot breakfast items are continuously replenished and tables are clean, ready for guests. We highly recommend this hotel.

Have always stayed in Great Falls on other cross border trips. After staying here we're wondering why we haven't before. This Best Western is very close to the border and is very luxurious considering the old small town it is in. Room was very quiet & nicely appointed. In the lobby was a handy map of all the restaurants in town & yum, a cookie snack for when we returned from supper. As always a hearty hot breakfast in the morning.

I have stayed at the Best Western Shelby Inn and Suites each week for several years and would highly recommend it to all travelers. I have had nothing but excellent service and a good experience each time I have stayed. They truly make it my home away from home each week.

Hotel was very nice, wish I could have spent a little more time there. If traveling this way I would stay there. As a pet owner, I recommend that you allow your pet owners to have room on the first floor or at the most a room on the second floor.

This is a GREAT Hotel, friendly staff and a great breakfast. The beds are comfortable and clean. If you are looking for a great place to stay...look no further. There are eating establishments close and they also have a hot tub if you need to rest your tired muscles.

We have stayed at this hotel before and always had wonderful service and nice comfortable stay! The hot tub was nice after a long day of travel and they are pet friendly. One of the things we first check out is the bathroom and it was clean and showers are nice and hot. Best in Shelby!

Out of the 7 hotels we stayed at over a period of a week...this hotel BW was the poorest. Rooms, Access to hotel, staff members were not accommodating. Room Location was good. Received a Flat tire from a nail .. possibly from their parking lot.

We always like to stay at the Best Western in Shelby whenever we are in the area. They are all very friendly and accommodating, especially Casey at the front desk. The hotel is kept in very nice condition and the breakfast is always very good.

I don't know the age of this place but it is immaculately kept up. Staff we met so far is friendly and just wonderful Only thing better would be a closer location to restaurants but no big deal. It is the first place (hotel) we came to when coming from the west.

Well maintained property with excellent customer service. The full hot breakfast exceeded all expectations. Rooms are comfortable, well furnished and quiet. All employees very attentitive to the guests. Definitely the place to stay in Shelby !

When I first arrived, my first contact that came out of some back office, and seemed to be busy doing something else, was a bit snippy. The regular check in girl was busy fighting with the ATM machine. After we got the luggage in and needed to interact with front desk it was great, people very nice. Snippy girl gone. Gas station close, Shopko next door. Shopko for those who have not seen one is like a Walmart for small towns. Gas station had convenience store sold beer, Not much restaurant choice, so got a pizza. Good hot breakfast in morning , with attendant that actually cares. Great location for Road to Sun.

This is a great hotel to stay at. Friendly knowledgeable staff. Very clean, comfortable beds and nicely decorated. Breakfast was great with lots of hot and cold options....and, excellent coffee!!! Would stay here again for sure.

We stayed one night and were impressed with how clean everything was. The staff was excellent. The room was well setup and the bed comfortable. Wifi and a/c worked great. The breakfast had a variety of food. A nice surprise in Shelby.

no complications and the room was clean and fresh. We stayed here because they are pet friendly and there is ample grass lawn to walk the dog. Well maintained grounds, with a nice barbecue area and parking lots that were easy to access.

good staff always trying to make stay better by helping with any problems you might. Have. The breakfast is always good but especially bacon Tuesdays. Nice comfortable beds with good tv selection as well.

Oh what a wonderful surprise when we arrived at our final driving destination for the day. After 500 miles on the road we checked in at the Best Western in Shelby Mintana. Had the look and feel of a brand new hotel. It was beautiful, very clean and quiet. The hotel was full but you would never know it because it was so quiet. Our room was perfect. Very spacious, very clean and. Wet quiet. The over night stay was well worth the price we found on price line. As far as we're concerned this is the ONLY place to stay in Shelby Wyoming!

My husband and I stayed in room 328. It is a beautiful room and has a microwave, small fridge, tv, coffee maker etc. in it. It has 2 beds and many pillows. However, all the pillows on my bed were fluffy and big, I prefer a pillow that is flatter. Due to this I found it uncomfortable to sleep well and at one point slept with no pillow under my head. This is the only reason that I did not give it 5 stars. Seems like the price for the room is a little high too. Wifi worked well, free parking, free breakfast was great.

We spent a night here on our way to Glacier National Park and were very happy with our stay. The room was very clean as was the rest of the hotel, including the pool and pool area. The staff were friendly and the breakfast in the morning was well stocked. Would recommend staying here if you find yourself in Shelby.

excellent hotel and breakfast. The room was nice and had great pillows. he breakfast was the best I had ever had where breakfast was included. It was a buffet. The room was nice and the hotel was just off the freeway exit so it was easy to find.

I don't give glorious reviews of hotels often, but this location is certainly worthy of praise. All of the staff we encountered went out of their way to make our stay pleasurable. The breakfast staff was super accommodating. The property looked brand new and was very clean. I cannot recommend this location enough. We were on our way to Glacier National Park, and we would certainly encourage our friends to stay here. I was even impressed by the little mini "convenience store" they had in the lobby where you could purchase drinks or food items. Had we not eaten on the road before arriving, we may have needed it, as the area didn't seem to have a ton of restaurant options and the grocery next door was closed on Sunday evening.

Straight off the highway and within reach of Glacier National Park, the Best Western has a lot of FIFO workers, filling the carpark with their trucks and utility vehicels, filling their tummies in the Breakfast room with the excellent fare. The rooms were well appointed, with soft beds and pillows, wifi, cable TV and a good degree of comfort. The staff were unerringly professional and friendly, helping the casual traveller as well as the weekday residentials, nearly all men flying in for work. There was no restaurants open on Sunday night, save one in the Lucky Lil casino. Shelby is not a town to dally in, rather a way station.

Thoroughly enjoyed this place . The staff went out of their way to make our stay a good one . Bus load of people - nice reception , shuttles into town , great spread for breakfast , just more care and attention .They deserve to be congratulated , Thankyou !

Great place to stay DO NOT EAT in Shelby. There is a casino on every corner. Not a great location. Breakfast was good and plentiful. Did not use water slide. Staff recommended restaurants, check trip advisor first.

All the staff we interacted with were lovely and super friendly. One of the best thing about the room was the "fresh" remote! The beds were comfortable and the room was overall clean and comfortable. Definitely would stay again!

Travelling with Car club as couples, singles and with children. All needs met with smile. Great nights sleep and very good start next morning with breakfast. Easy check-in/check-out and room was spacious clean and quiet. Al amenities worked. Internet worked flawlessly. Climate controls were adjustable.

A good value: clean, spacious, good amenities, nice breakfast and very helpful lady in the breakfast area. Pool and spa were a welcome relaxation. Front desk people were efficient and friendly. Good recommendation for evening Chinese meal. Shelby just happened to be a mid-trip distance from Yellowstone to home

My family enjoyed the BW at Shelby both because the room was very clean and comfortable and because the service was outstanding. I think the person who best represented the BW in Shelby was the person managing the breakfast area. I saw her busily making sure food items were in place, cleaning tables and taking dishes from people who were finished and giving directions and suggestions to patrons on a variety of issues. She was clearly well-informed about the area and very helpful. But she was not the only person who was efficient and caring. Both check in and check out were excellent as well.

For a small area,we were amazed at such a good hotel. This is the newest hotel in the region. Room was well appointed with a very friendly staff.I would stay here again. Its perfect for an overnight stop as there is not much to do in Shelby itself. Its also next door to Shopko for those who like to shop.

Stayed here in July on my way to Glacier National Park and got a great rate. Room was very clean and spacious. Enjoyed the layout of the room. Beds were very comfortable with plenty of pillows. Best part of stay was the breakfast which was excellent and had plenty of options plus the breakfast attendant was was attentive and friendly. Would definitely stay here again if in the area.

We enjoyed our stay, the experience was positive, staff and hotel very nice. We used many of the services, and the hotel location was convenient. The staff did a nice job and went out of their way to make our stay enjoyable.

Nice BW hotel with all new facilities, very clean room with brand new good sized bathroom. Spacious breakfast area, excellent location to get on/off highways easily. It's about one hour drive to Glacier National Park.

We were traveling to Glacier and stayed here before our trip. Hotel was clean, friendly staff, and good continental breakfast. Rooms were comfortable and clean. We went swimming in the indoor pool with our 10 month old--pool was cleans and warm. While we were swimming the maintenance guy was checking the chemicals in the pool and hot tub which was good to see they check that on a regular basis. All the workers that we came into contact with were very nice. It was affordable for booking a hotel anywhere near Glacier--we were very happy with our stay and will return in the future!

If this place was not so dam over priced I would have give it a better rating. The best standout was breakfast. The woman that takes care of it does an outstanding job. Where she has flexibility she shines as does her breakfast.

We stayed two nights, had two different rooms because a/c could not be fixed in the first room. The second room had toilet plumbing issues, but did get fixed. The breakfast buffet had good food for what was there.

This is a great hotel. Staff is welcoming and helpful, from check-in to the people who clean the rooms and stock breakfast. Clean, comfortable beds. Highly recommended. Finding the parking lot entrance is a little tricky to see at night -- turn in to the ShopKo and then into the hotel parking lot.

Nice newer looking hotel only a little drive from Glacier NP. We stayed here after driving through the park from Kalispell, worked out perfectly. Had dinner down street and was a nice short visit. Didn't encounter any issues when staying here

Pleasant hotel, comfortable beds, easy access.I had not stayed at a Best Western for a while, and the experience led us to choose Best Western again along our trip.The rooms were clean, quiet, and well appointed.

Stayed here after Glacier NP. Of the hotels we stayed in on our trip it is the one we wish we had stayed an extra night, to be able to relax a bit and use the facilities rather more than we had a chance to. It was clean, large rooms, quiet (despite being close to the intersection of the 2 main roads, and we are very sensitive to noise), had a nice pool and exercise room (unfortunately only able to use for a short time) and good breakfast. Obviously it is a BW not a luxury chain but definitely good value and a comfortable place to stay

I had no idea how remote this area was when I booked this hotel. We stayed here while on a road trip. Originally we thought maybe we could visit Glacier National Park from here but it was a 2 hour drive. We ate at the Pizza Hut, which was the only restaurant that wasn't part of a casino or gas station that we could find. The room was nice and spacious, we had the 2 queen suite. It was really nice to be able to sit on a couch instead of just the beds. Our only problem was that housekeeping didn't come to our room between our first and second night. We got back very late to unmade beds. Not the end of the world but something to note.

Lively with great staff. Newer hotel great lobby. Rooms are clean and large. Breakfast was larger with lots of choices. Breakfast room was bigger to accommodate everyone. I loved the fact that they have black washcloths to use when removing makeup.

We stayed at the Best Western Shelby Inn & Suites for one night in July. This was a stopover on our way to Glacier Park. Clean rooms, pleasant staff are what stand out the most. We were in a hurry in the morning so we did not take advantage of the breakfast. We have stayed here previous, and I am confident we will most likely stay here again in the future!!

Nice new construction and friendly staff made our stay pleasant. Our room was slightly larger than the average. Comfy beds with great pillows, soft towels. good lamps, refrig, microwave, and coffee maker made for a good rest. It has a pool and a good breakfast. It is connected to a casino.

Loved this Hotel, we were there for a funeral and the staff was super accommodating and friendly, We were able to used the breakfast room for our family to gather and visit, Upon check out they were great in sorting out all the different people and rooms

We stopped at Best Western for one night during our road trip across Western Montana and Wyoming. We were able to get much needed rest in our clean and quiet room. The room size was perfect for my husband and me. The bed was comfortable and clean. Front desk staff was friendly.

Excellent location outside Glacier National Park. Very well trained staff. Hospitality at it's best. Breakfast hostess Ellen, provided additional items in the breakfast bar that met our families needs (cottage cheese, hard boiled eggs) as well as welcoming us to her domain. We felt cared for and respected by the whole staff.

The Shelby In was very comfortable but hard to deal with the management and quite hard to find. We had to go next door to Shopko to get directions to the restaurant advertised in the book in the room and instead of being an easy two block walk it was a little over a mile one way and was advertised as two blocks.

Very nice and clean. Staff very helpful. Breakfast was very nice. Location at Rt. and I-17 or 15 near railroad tracks but didn't hear anything. The view of the great prairie was interesting. Only slight drawback is that there are not many restaurants in the small town.

It was a good place to rest after a long day at work. The breakfast was filling and delicious, the staff was caring and attentive. Room was kept nice and clean. The staff greeted me each time I entered the hotel.

My stay was very nice. I had a business meeting nearby and made the reservation several weeks prior. Upon arriving, the staff was friendly and helpful. I requested some ideas for dinner and was referred to a local dining establishment. It was just as good as they had recommended.

I HATE staying in hotels! So many are so expensive with decreasing quality all around! So I avoid them as much as possible! But our schedule for visiting Glacier caused us to use a hotel instead of trying to find a campsite for the night. From when we pulled up to when we left was perfect! Absolutely clean and nothing falling apart. Staff was friendly with smiles and hellos from desk help, janitor, breakfast staff, to the guy checking us out in the morning! I can't recommend this hotel enough! The staff running it are what all hotels should strive to be!

My wife and I were passing through Shelby on our way back to Canada. We stayed at the Best Western. The grounds and lobby were excellent and very well maintained. We were checked in very quickly by a very good staff member. The rooms were gorgeous and very big for the price range. We paid 160 with our pet fee. Very reasonable considering. The rooms were well maintained and all the memories you could want were in the room. I would recommend people come here and I would come back.

We highly recommend this hotel. We experienced a problem with our motorcycle and the staff went out of their way to help us. Also, the facility was top notch. Would definitely recommend this hotel. Breakfast was excellent, offering gluten-free and dairy-free options.

Best Western Shelby Inn & Suites is a well keep, clean, new hotel. The front desk representative was pleasant, gave directions to a local restaurant, and answered questions about driving in Montana. Enjoyed the room and comfortable bed.

After a day at the park we stopped here for the night . It is a little over hour for the two medicine entrance . Straight on Rt 2 and right before interstate 15 . The hotel was built in 2013 and very well maintained . The rooms were clean and quite hotel. The staff is very friendly and helpful. The breakfast was average .. The normal bestwestern stuff:cereal , instant oatmeal , fresh fruit, yogurt , some donuts , eggs etc... The coffee was weak... That seem to be the normal for best western . The lady in the breakfast area comes around and ask you how everything is and seems to be concerned . If you are on 1-15 heading to Canada or coming from there this would be a good place to stay.

The Best Western hotel in Shelby, MT is a very clean and quiet hotel with modern conveniences and very close to many restaurants. The people are very nice and hospitable. Access to I-15 is also very good. I would recommend this hotel.

Nice place to stay as I am there twice a week. The breakfast is very good and the rooms are clean and the staff is always helpful and happy. I stay here for business, but if I had the chance I would stay here for pleasure too.

My family and I stayed at the Best Western in Shelby, MT on our way up to Canmore, Canada. By far, this is one of the best hotels we stayed in on our trip. Hotel rooms were spacious and beds were comfy. Staff was very polite and helpful! Breakfast was exceptional as it was far above what I was expecting; it was more of a breakfast buffet with many items to choose from. Fitness room and pool were both very nice as well. Without a doubt, I would stay here again!

This is a favorite place to stay, the staff are professional and yet caring. The facility is well maintained, and the rooms comfortable. I alway look forward to staying at the Best Western in Shelby, Montana.

Clean, friendly, quiet and real food for breakfast! This is one of the few hotels that I've stayed at where you can eat your breakfast and enjoy it. The food was fresh and tasty. They didn't serve that nasty waffle or strange squares of white bread that you see in so many hotels. The coffee was good, great breakfast potatoes and fresh fruit were a great way to start the day. The hotel staff was very friendly and helpful. The night clerk gave us a wonderful restaurant suggestion. When we checked out in the morning the staff whipped out maps and gave us directions for the best route into Glacier Park. Thanks to her we had a wonderful day.

excellent front desk staff. They were very helpful and caring. Fresh cut fruit at breakfast was a pleasant surprise. Enjoyed the clean hot tub and pool. Loved the coffee in the lobby. That always improves my view of a hotel right away.

Best Place in Shelby, Mt to stay. Right at the Crossroads of I-15 and Highway to 2, the entrance to either highway is accessible. A box store next door is open for convenience to grab whatever you left at home. The Breakfast hours are from 6-10 A.M., its great if you are up early and on the run.

Great hotel. Friendly town and staff. Much history to be learned from the area. Information staff and willingness to help and make our stay enjoyable and problem free. I recommend this hotel to travelers.

Very good location along highway, place looks newly opened. Friendly and helpful staff in Shelby. Nice large rooms, clean and bright. Big screen tv with lots of variety for channels. Good breakfast with friendly staff. Home style bacon was excellent!

We stopped for an overnight and were worried because 3 buses of teenagers pulled in just as we were taking the luggage out of the car. It turned out there was a state golf tournament beginning the next morning, and we thought we were in for a rough night. We could not have been more incorrect in our assumption - we didn't hear a thing from anyone! The room was quiet, the shower had good flow, the temperature variable to our liking, and best of all, the bar soap smelled like lemon mousse! Good breakfast, friendly employees, and a place we'll look forward to stopping at again in the future.

Stayed overnight on trip to pick up an item we had shipped to Sweetgrass. Very friendly staff, clean, quiet room and awesome breakfast. Next door is a Shopco where you can do a bit of shopping for a wide variety of items from household to clothing to toys and some grocery items.

Great experience with lovely friendly staff at the Shelby Best Western. The hot tub and pool were appreciated. Breakfast was tasty. Easy access to downtown Shelby. I would stay again and recommend to others.

Your hotel does not have a primary entrance off of highway 2. You must use Shopko`s which one could lose a vehicle in the potholes.The staff were friendly and answered all my questions. I forgot razors which they provided me free of charge. The hot breakfast was nice and person asked all customers how the food was.

This is by far the nicest hotel in Shelby. The staff are all very nice and helpful, the hotel is modern and clean, and the hot breakfast is very good! There is a pool and fitness room as well. There is no restaurant on site, but the small store in the hotel has pizza, ice cream and other snacks / drinks.

Best Western in Shelby Montana was another great stay at a BW! From check in after a long day of driving and being basically brain dead and being greeted by a young lady that takes her career seriously..obviously..by the way we were treated to the location and cleaniness of the whole building and to waking up and getting good mornings from all staff members is really what its all about.If you have ever had a bad experience from a staff member at a BW its probably because their cup has finally floweth over for the day or they just being human...weve all been there I'm sure ...but anyways it was a great stay from check in to check out!

The staff here, from the front desk, to housekeeping, to breakfast are always smiling and welcoming. They are so eager to please and make sure the stay is pleasant. Alyssa, at the front desk, is always exceptionally helpful and pleasant!!

This hotel has lots of parking,,the beds are very comfortable, The hotel is close to I15, The staff are extremely friendly and helpful. No problems with the TV, internet or amenities. Hotel is also pet friendly and provided a hot breakfast.

The hotel is conveniently located directly off of the interstate and close to the border for an early morning crossing. The rooms are well appointed, clean and quite with comfortable beds. Even thought the hotel is close to the busy rail yard rooms are quite and we had room facing the rail yard. The complementary breakfast is the usual adequate hotel complementary breakfast. Free WI-FI is good. Hotel staff is friendly and helpful and they have a list of recommended restaurants available in Shelby. Word of caution, when booking hotel make sure you book directly with the hotel and not a third party internet booking agent, you will get a significantly better rate directly from the hotel.

Literally the best Best Western I've stayed at. Trust me, being a Select member of Best Western, I've stayed at a lot. There was not one complaint!! Loved this place!! I would stay here again and would recommend that if you're in the area, you stay here as well!!

Everything was good! Found it pricey for a hotel in a small place of Shelby, Montana and especially when seeing what price was when a person did not use credit card points. If it was the cost stated then everything was excellent. Great service, amenities and breakfast but pricey when using points!

Extremely satisfied with this lodging. Have stayed mainly at Best Westerns as choice of traveling hotels. One of the best all around. Will definitely stay there again. Have already recommended to other friends.

The hotel experience I had while staying here was nothing short of amazing. From the walk into the lobby through the exiting the next day. Incredible experience. I hope to stay here again soon. I love the new Best Western experience.

On our way home from Arizona towing a 5th wheel we stopped in shelby after 9 hours on the road. Small town with few amenities. The hotel entrance is difficult to find as it goes through the parking lot of the Shopko store. Signage is poor. Rv parking behind the hotel is a bonus, but we chose the comforts of a king bed in one of their rooms. Great place for stopover after a long day on the road.

After 2 days on the road,this was an ideal place to stop. Only 30 minutes from the Canadian border. The ability to microwave snacks in room is great idea if too tired to seek out a place to eat. ability to microwave snacks

On our way myself and my wife spent here (Best Western Shelby) one night. I am member of Best Western. I booked this hotel by using available points. Our experience was very good while staying in this hotel. Check in was fast. Condition of room and cleanliness was nice. HDTV, Microwave, Refrigerator etc. everything were in good working condition. Speed of wireless internet was also nice. Next day we availed breakfast which is same as all other Best Western and it is good. After that we checked out from this hotel and it took only one minute. We are very much satisfied with this hotel and may stay here again, if we plan to stay any night at Shelby, Mt.

Nice motel close to a major intersection and close to Canada and Glacier National Park. Some of the younger staff could be a little more customer oriented. Manager was extra nice. Best to get rooms on back side of this property away from railway tracks.

The two nights in the Best Western here in Shelby was excellent. Staff very friendly, courteous. The room was spacious and beds were very comfy. Breakfast in the morning was very good and the staff who worked the breakfast line were outstanding and always greeted you upon entry into the serving area which I thought was great. The only problem with the room was a pile of dirty towels under the counter in the bathroom. The front desk was notified of this and the manager Rachel Reed and I believe, the assistant manager Ashley Kolve overheard the conversation and took corrective action right away which I wasn't out to burn anyone, it was probably an oversight, but the manger and assistant left a bag of goodies in the room which was very nice of them. I've stayed here before, but after what these two managers have done for me, well they will have my business again. They really care about their customers here.

Excellent staffing, good housekeeping, reasonable pricing just over $100.00 tax included and a great breakfast. I have nothing but kudo's for this Best Western and highly recommend staying at this facility.

Very Clean, Friendly Staff. Large rooms for all our stuff, Easy to check in and check out, Good Breakfast. We did not use the pool or gym but it was available during good hours if we chose. Will definately stay there next year if we go back to Shelby, Montana.

Stayed here before and did not even look elsewhere for a return trip. Clean, comfortable rooms, good beds, laundry, parking spacious, breakfast good, staff friendly. Just as we remembered. If in this area highly recommend.

Hotel is very clean, and the room (2 queen) was more than sufficient for our needs. The products provided in the bathroom were excellent, the bath towels were fabulous and the breakfast provided enough selection that everyone could find something they enjoyed eating. The staff were all very friendly and helpful. Excellent value for the rate. Would stay here again.

After a long days driving in Glacier National Park this is just what we needed. Friendly, efficient staff, large comfortable rooms, everything clean, plenty of towels and complimentary toiletries. Fridge, microwave & coffee machine are useful with no on site restaurant. The complimentary breakfast was delicious. We had a good nights sleep and never heard traffic, trains or people

New and fresh, great Best Western, one of the best i have stayed in! The pet charge was very reasonable at 15$ but at other Best Westerns they only charge a flat one-time fee for one or two dogs, here it was per dog. The breakfast was a typical free breakfast with fake eggs, I wish they would just scramble real eggs and have some bacon and good cut up fruit. The hotel staff were very friendly!

I spent a night here after my grandmother passed away in Shelby. I had a second floor room that overlooked the front doors, which added a little bit of noise to my stay. It didn't really end up impacting my ability to get a good night's sleep, so I'm not going to consider it a detractor. The room was really spacious and had two queen sized beds. Everything was really clean, the bed was delightfully comfortable, and breakfast the next morning was delicious. I made myself a waffle, had a few pieces of bacon, and enjoyed a few good cups of coffee. They have the best breakfast spread that I think I've ever seen at a limited service hotel. I didn't have a chance to use the workout facility or the pool, but they both looked really nice. I had a small billing error after I left, but the GM returned my call right away and got it straightened out. Everyone that works there was so helpful, and I can tell that she sets a great tone for them. I really like the Best Western in Shelby and I'll definitely return when I'm in the area.

We stayed here on the 30th September after a long drive through Glacier national Park. It was the nearest hotel we felt suited our standards and we certainly werent disappointed. Whilst it wasnt an overly busy hotel it certainly was upto standards. We had a room at the back of the hotel and whilst you could hear some train/traffic noise it certainly wasnt off-putting and definitely didnt hear anything at night time. We booked a 'cosy king' but in terms of size it definitely wasnt cosy, it was huge.. maybe we upgraded for free?! Room was clean and tidy and shower was powerful. Breakfast was fantastic, certainly enjoyed the breakfast pie and filled us up for the day for a long drive back to Wyoming! Would definitely stay here again and recommend it to others!

This motel is wonderful, super clean, quiet, and the staff is exceptional. The full service breakfast is truly full service, great offers with lots of space and food. With a bit of a drive, 75 miles or so to Glacier, it would be a great stopping place for a great alternative to much higher priced lodging on the edge or in Glacier. Shelby offers dining possibilities and is a year round service area - unlike most visitor services in and around Glacier, most shut down the first of October.

Stay in a lot of places with my dogs. This has the best setup you could want. Great field to walk and exercise. Can get a room right by the side door. And can't beat the breakfast!! Wish all the BW would catch on and be pet friendly!!

The Best Western in Shelby, Montana was a great place to stay on our way home! It is a little tricky to get in to, but worth the effort. The complimentary breakfast was excellent as were the staff. It also has a campground that we have stayed in in the past, great too!

Having researched hotels in Shelby via Trip Advisor, this seemed like the best choice. The positives: newer hotel, efficient check in, comfortable beds, good shower, everything seemed to be clean, nice breakfast choices at complimentary breakfast buffet. Negatives: rooms are rather dark, there was obviously a desk missing in our room as one large corner was completely empty save a floor lamp. We stayed on the ground floor, it sounded like we had a roomful of kids above us running foot races, luckily it stopped later in the evening but resumed in the morning. I just feel for the price we paid everything should be top notch.

No reservation, but, we were accommodated nicely. The staff made the experience pleasant. The rooms were clean and the beds comfortable. Exterior and reception area were cold and basic. No outside appeal..needs landscaping and color.

I had an excellent and the staff was great. Will be back to stay at this hotel again because of the quality of the hotel and staff. I would recommend this hotel to anybody traveling across the Hi-line of Montana

The evening of Sept. 12th my wife and I rolled into Shelby,MT by motorcoach with a tour group of about 45 with America by Rail. We were told that we would be on our own for dinner this evening but on our way though town noticed that the eating establishments were very limited at the time. As we pulled Into our stop for the evening at the Best Western, we were all very surprised to learn that the staff had prepared a fabulous meal of our choice of lasagna, meatballs & gravy along with a tossed salad, cookies, and a choice of 3 different wines which was all included at no additional cost to us. I can't overstate the appreciation that our group felt and our gratitude to the general manager,Rachel Reed, and her staff of really fine people that the Best Western organization should be extremely proud of. No doubt all 45 of us would give it 2 thumbs up and 5 stars. John & Donna Burroughs Venice, FL