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I had the absolute horror of an experience of selecting this hotel for myself and my wedding party to stay from 8/21-8/23, as it was a reasonable distance from our venue, had a great rating and generally did not have negative reviews that were pertinent to what we needed, which was simply a place to sleep for 2 nights. I expect no compensation or resolution on the hotel's part, I simply want to share my experience in hopes that it saves at least 1 person from staying here. With as terrible as our experience was, we were only in our rooms for several hours and it completely horrifies me that you hold wedding here. My heart breaks for your poor customers. Initially, we had a great experience setting everything up with the coordinator, Tracy. She provided us with all the information we needed and created a link for our guests to book directly through for the block rate. Easy, straightforward, we posted the link to our wedding website and both tested it several times with success. However, I later tried to use it on my laptop and the link would take you to that location for those dates but did not reflect the rate or our names. We immediately informed Tracy, to which she told us it IS working. This was frustrating because I'm actively watching it not work but assumed it must be an issue with my laptop and moved on. Come mid-July, the majority of the bridal party is together and discussing hotel arrangements when several people inform me they either hadn't booked yet or had to book externally due to issues with the link, and then showed me. Some were with the same issue I had on my laptop and some were popping up saying there were no dates available, and then when you'd X out of the screen, it was defaulted to the current date and was not for the block anyway. We reached out to Tracy about these issues, as we did not not know to proceed and the response was that the links WERE in fact working and that absolutely nothing else could be done for us. I sincerely wish I had taken a recording of the site issues but I did not expect to be called a liar in regards to getting my wedding guests rooms. We simply apologized for inconveniencing Tracy with our guests concerns and promptly removed the faulty link from our website completely. Any guests that called the hotel directly had a pleasant experience, and were given the appropriate rate and placed generally together. 8/21 - We arrived in the evening with our wedding party, and the lady at the desk was very nice, everyone got their keys and headed our separate ways. As soon as we step off the elevator on the 4th floor, my husband goes “Why does it smell like that?” and we laugh because it probably isn't a big deal. We make it to our room, step in and I'm horrified. It REEKS, there dozens of hairs all over the shower, there is some sort of dirt or droppings on the heater, the balcony window is completely filthy, actual cobwebs hanging from the ceiling and there's blatant yellow stains on the sheets. I step out on the “balcony” to take a breath of fresh air and glance at my neighbors balcony - they have a grill hooked up to a propane tank. That's what the smell of our room is - PROPANE! As this is happening, I'm receiving texts that our best man & maid of honor staying together had their room changed because it smelled so strongly of cigarette smoke. After deliberation we decide to ask to have our room changed as well. Due to availability, we had to go with the most basic room option (no suites or balconies clean) away from our friends but as least we could breathe in it, although it was very hot and humid when we entered. The toilet only worked occasionally and we had to take off the back and fill it several times. I was disappointed and felt bad for our guests but we all went to the Night Train Lounge and had an excellent time! Dave the bartender was extremely accommodating, personable and he truly made our night. Absolutely no complaints for the hotel bar, so we stayed for a few hours, and went to bed without incident other than some other grumblings of slow toilets, door keys that only kind of worked and general uncleanliness. It was good enough. 8/22 - We hit the breakfast before we head out, which was pretty standard. We are gone all day long getting married and come back late, completely beat with all our stuff and head up to our room. Keys don't work anymore and we have to go down to the front desk and have them reactivated. At this point I'm about over it with this hotel but we grab 1 drink at the bar, take a shower and go to bed. 8/23 - I get up early in the morning and pack up my bags, get to cleaning up the room and everything and one of our bridesmaids sends in our group chat - a picture of a roach in her bathroom. I am gagging, and we all decide to skip breakfast and head out early so we can go bleach ourselves. She then - I absolutely kid you not - finds someone else's DIRTY THONG BEHIND HER NIGHTSTAND. We immediately got everyone together, left and informed the coordinator at our venue about our experiences so she could advise future victims as well. I can't express how embarrassed and horrified I was to have suggested such an awful, awful hotel for my wedding guests. If we had brought our car, I would have slept in that instead. I was there from 8/21-8/23 under the Sickler-Puterbaugh wedding block, and I'd be happy to provide photos of absolutely anything mentioned, as I learned my lesson with the link issue that I would be regarded as a liar and would need proof of my claims.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (570) 888-7711 ext. 4100. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
Lady working the front desk was very unfriendly and not very nice other people also noticed and was talking about it.. rooms are very clean and nice but the rugs throughout the hotel floors are very dirty and have a musty smell .. definitly needs tens rugs through halls
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Best Western Grand Victorian Inn
This had to be the worst experience I've had with ANY hotel in my life. First, they have a bar connected to the hotel. Not a hotel bar but a full blown bar....where it was extremely loud and rowdy at night. We check in and our door wouldn't close properly. We discover (photos included) that it doesn't have a door jam. The door had been damaged and they cut out the door jam so there is only a thin piece of metal stopping the door from being opened. So I go down to inform the front desk and the woman working there, after I tell her the problem and show her the photo I took, tells me, "yeah but the dead bolt still works". I inform her and show the photo that the dead bolt is using the same area that ISN'T there, that the door latch is using. I finally tell her "You are discounting our safety and acting like you don't care that your door doesn't lock securely." We don't feel safe because the door won't lock securely. Instead of offering us another room she insists that the dead bolt will be enough. I end up having to call corporate... who calls her and she comes up to see the issue herself. When she sees that it can be opened easily while locked she still insists that the dead bolt still works instead of offering to move us to another room. Finally she calls someone who offers to move us, however, there aren't any rooms available so they have to move us to two king rooms to accommodate us...at no additional cost says the person on the phone(remember this for later). When we get to our rooms one of those rooms has the same issue of no door jam and it won't lock securely. In our new room there were massive stains on the carpets and random trash icluding food items like lettuce and raisins . The plug in the lamp by the bed was broken. There were holes in the drywall and paint was pealing off the wall. My wife's pillow had dirt on it as if it hadn't been washed and left for us to sleep on (refer to photo). A used plunger wrapped in plastic was placed outside the room next to us and wasn't collected the entire 2 day stay(refer to photo)....the halls were dirty and had random trash strewn about as if house keeping wasn't cleaning at all(refer to photos). The 2nd night our AC wouldn't work so the front desk moved us for a 3rd time to a room where the AC did work and in the bathroom right next to the sink was a used piece of Dental floss(refer to photo). That room hadn't been cleaned either with random trash about the room and dust everywhere. I told the front desk manager the first morning about all this and she stated that she would speak with the hotel manager and see what she wanted to do about all this. When we checked out I asked if she had spoken to the hotel manager, to which I was told yes and that she wasn't in at the moment. So when they attempted to charge me for both rooms instead of one, I explained it to her what had all transpired and she left and came back with the hotel manager to which I stated, "I thought the manager wasn't in"? She ignored me. They finally figured it out and adjusted the bill but when I mentioned that I felt I should be comped at least one night for all the issues and filthiness of the hotel they felt that comping the one room was enough....as though that was a favor. It was their mistake in the first place billing us for two rooms when it wasn't supposed to be for one. I left and called corporate again and when they contacted the hotel the hotel acted like they did me a favor by correcting their mistake of billing me for two rooms when they moved me and refused to do anything further with regard to the horrible state of the hotel, our rooms the dirt and the lack of safety in the rooms were stayed in. They also stated to corporate that their maintenance man checked the rooms doors they are perfectly safe and functional....As if we were making this up and being difficult. Which my photos will prove otherwise. I will never stay here and considering the horrid state of this hotel and treatment we received am very surprised that they stood their ground and defended their service and lack of customer service. I would advise everyone to steer clear of this hotel.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (570) 888-7711 ext. 4100. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
The room had very bed smell of dirty socks mixed with bleach gas and stuffy foul stale air .. and where ?? . In the country side where outside the air is so fresh almost crystal. I developed headache and I was very nauseous. My husband nose swelled up. I don't know how people can stay here..
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (570) 888-7711 ext. 4100. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
This hotel was an absolute nightmare- uninhabitable. We drove all day with a toddler and finally arrived at our hotel desperate to settle in for the evening. Our first clue was when we first walked in the door- it was well after check-in time, and the lobby was PACKED with a group waiting for rooms to become available. They had a large event booked for that evening at the ballroom and had had a room block that was arranged months ago. Most told me they had been there well over an hour and still the rooms had not been cleaned…I would think if you knew in advance that you were having such a large group coming in you would at least be prepared with staffing to get them checked in in a timely manner. Eventually they finally got them into rooms- but instead of being placed on the same floor as they had requested and arranged months ago, they scattered them throughout the hotel. I feel really bad for anyone who would try to book any sort of formal event through this hotel…After what I saw the other day (not even on a weekend- this was a weekday!!!) it was rough. Now- that aside- when we first walked in, we were hit with a musty smell. Somewhere between musty, moldy, and BO. Admittedly I gave the hotel the benefit of the doubt and thought it might be some of the patrons- considering how packed it was, how long they'd been wanting, etc. It was not. That was just the beginning. After quite the wait through a very long line, we eventually got our room key. We went up and as soon as the elevator doors opened into the floor we were hit with an intensified musty/moldy/BO smell. Ok, well let's check the room. It smelled like someone had been chain smoking in there! I understand that they don't have control over if a patron decides to smoke in their room- obviously it's not allowed or encouraged. However- if they had a cleaner go in between guests, there's no way they shouldn't have marked the room as unusable until they addressed the issue and were able to resolve the smell. My understanding is that the fine they charge if someone smokes in a room is to cover the cost of removing the smell and deep cleaning it- not to pocket the money and rent the room out as per usual. Moving on, I went back down to the front desk- waited again in the extremely long line (still of backlogged guests that had been waiting from the one group) and requested a room change- which they happily accommodated. Up the elevator again! I open up the new room, and there's no stale cigarette smoke baked in (small wins!) but it still smelled awful. So awful- concentrated musty/moldy/BO smell. It was at this point I started gagging. And panicking. It honestly smelled so bad, I wondered if there was a possibility I was pregnant again and I had a super sniffer. Regardless, I was over it- the whole hotel smelled bad, and the individual rooms smelled far worse- not better. So I went down to the front desk to try and cancel our reservation for the whole weekend…we would have to figure out somewhere else to stay. Unfortunately- while I could cancel for the subsequent days- there was no way to cancel for that night because it was within 24 hours of that evening. I want to stress here that the front desk staff were kind and did the best they could- but their hands were tired. If it's within 24 of the night you've booked, you're out of luck. Silly me- I should have driven all day to come up several days before to check that the hotel wasn't filthy and didn't reek. That's on me. I'll also note here- I was not booked through a third party- I booked directly through the hotel. If I HAD booked through a third party I would have had more protections than I did. Lesson learned! (I should note- at this point I DID have my husband come up and smell the room. He is notoriously a bad smeller- but even he affirmed he could smell it and it was BAD- but more than that it made his eyes itch and burn in less than a minute. Also worth noting- definitely confirmed since then- not pregnancy super smell- it did just smell that bad…) The staff at the front desk did give me a business card to try and contact the manager- which I did try. Unfortunately- it just rang endlessly without even providing the option of leaving a message. That left me with the only option of calling the corporate customer service line. So then cue- nearly an hour phone call trying to explain the situation in spite of a language barrier with the overseas call center- at which point they called the front desk and asked nicely. Obviously the answer was still that the front desk did not have the authority to authorize that due to existing policy. Cool. At this point, I called my credit card company and they encouraged me to dispute the claim (which I will definitely do) and document the conditions. I'm so glad they encouraged me to do so- and review readers- did I ever find the source of the smell! Of course there's the general grime and filthy carpets that have a striped pattern so the grossness is hard to see in a picture. BUT- there was evidence of leaks and water damage EVERYWHERE- to the point where the ceiling panels were falling down, bulging, and in many places you could see the mold pushing through the cracks. There was black mold covering so many surfaces. I initially had thought it was just dirt or grease or something- nope. Black mold colonies. The more I looked, the more I was astonished at just how bad the black mold and water damage was. And there wasn't even any effort to hide it or clean it up. No wonder it smelled so bad!!! If that's what was visible I can only imagine what was under the surface. By the time we left (with all the wait times probably 2-3 hours after we arrived) we both had raging headaches and my toddler couldn't stop scratching her eyes and face until we gave her Zyrtec. We found a different hotel in town and had an exponentially better experience. This whole experience took up so much time and energy- please if you have any desire to have a remotely pleasant experience- don't stay here. The staff are kind and competent- but the hotel is a nightmare. And if you ARE going to gamble on a reservation here- make sure you travel to the hotel at least 24 hours before you intend to stay so you can make sure it's inhabitable. Otherwise, it's really on you for just ASSUMING it would be remotely clean and not a black mold biohazard. Good luck! P.S. I also heard from other guests that the hot tub is broken and is barely above lukewarm. Yay.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (570) 888-7711 ext. 4100. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
Wonderful weekend getaway with family. Jen greeted us upon arrival and provided us with great adjoining rooms for our party. It was pet friendly for our service dog. Dave in the restaurant was our bartender and cook. The food was fantastic. Deluxe Burgers, fish fry and wings (garlic parm) mmm. Couldn't go wrong. He was very entertaining. The pool was great. All in all was a great getaway weekend for our families. In the morning a warm continental breakfast too. Just a few mile over in Troy, PA did some awesome shopping.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (570) 888-7711 ext. 4100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
This Best Western Grand Victorian Inn is our favorite. It offers a great breakfast, has an upscale vibe, it's clean, quiet, and in a convenient location. Staff was very welcoming and helpful. Check in and check out was a breeze. The grandsons loved the pool. It offers many amenities. We have stayed there many times and will stay again in our travels. It also offers discounts and the price was more than fair. It also has an onsite bar/lounge that offers food, very convenient. I absolutely highly recommend this hotel!
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (570) 888-7711 ext. 4100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
Our room was never cleaned and towels weren't replenished either. They said they only provided cleaning every 3 days but we were there for 4. They ran out of coffee at breakfast and couldn't find the person to refill it.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (570) 888-7711 ext. 4100. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
We like this hotel and stay there and we are happy with it. Always welcoming, clean, hot breakfast, pool and hot tub. We strongly recommend this hotel.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (570) 888-7711 ext. 4100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Denise Walmsley General Manager Best Western Grand Victorian Inn
In the morning when we woke up, my son moved his pillow and discovered blood stains underneath. I told the front desk and they took our room number but didn't even offer an apology, let alone a refund. The hotel is run-down and does not look like photos but would have been ok as long as it was clean….
While the room and building were acceptable, with a spacious and clean room contributing positively to our family trip to Watkins Glen State Park, other aspects fell short. The swimming pool and hot tub water were obviously dirty, making them unappealing and raising doubts about cleanliness. Breakfast was a major letdown; there wasn't enough food, items weren't refilled, and a staff member had a visibly unwelcoming attitude. This made for a truly disappointing breakfast experience, among the worst we've encountered.
What a picturesque gem!! Tucked away off the highway. Gas and food accross the street. A little older but clean!! Excellent restaurant in house. Beautiful lobby, awesome breakfast. And a beautiful view of the manicured grounds out the dining room window. Extremely affortable and welcoming. Thank you!!
Room was clean. Staff was friendly. Wish we had more time to use the swimming pool. The bartender Dave was awesome. He was funny. I'll be back to have a drink and chat with him. Not far from the casino, shops and restaurants. Liked the breakfast bar.
Truly a horrible & disappointing experience. Started with being informed at check-in that the pool & hot tub were closed for repair. This is the only reason I booked a room at this hotel. I received an email days prior to my check-in, and there was no notification of this. I would have canceled my reservation and gone elsewhere. No upgrade to my room was available, and I was given a room on a low floor when I requested an upper floor on my reservation at the time I made the reservation. Thankfully, this was remedied. The bed was nice, and the AC/heater worked, but that's where my satisfaction stopped. The window would not open; it was locked. The ironing board was broken. The pin to hold the legs together was nowhere to be found. The refrigerator was off, the tub had mold on the tiles, the shower head barely worked and sprayed in weird directions, and the hot water took forever. Oddly, there was no table in the kitchen area. I also had a barking dog by my window the entire stay. I took videos and pictures of all of my complaints. To say this was a disaster is an understatement. I am a rewards member, but after this, I will no longer be a customer and take my business elsewhere.
We got the king suite, and the jacuzzi tub was a real treat. The staff was very friendly and helpful, and the breakfast was good. We also spent some time at the bar, which was comfortably tucked away beside the lobby. I wish we'd had the chance to try try the fitness center for $10, but we were just too busy.
Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a detailed review. We are happy to hear you enjoyed our jetted tubs and enjoyed our breakfast and bar. Our fitness center never has a charge for our guests.
the hotel has such nice people and the staff is amazing rooms are always clean and tidy the pool and hot tub are fantastic it is one of the best hotels in the area if you want a night or two away just to relax the bartender is amazing funny and super kind I would recommend this hotel if you have kids also they have a basketball court pickle ball and an awesome gym also breakfast is great waffles eggs sausage and cereal so I give this hotel 5 out of 5 stars
Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a great review and letting us know all the positive things you encountered during your time with us. We look forward to seeing you again for future stays.
This hotel was wonderful. Hotel staff very friendly and helpful. Our room was VERY clean and updated. The bed was super comfortable too. Bartender David made great drinks and was chatty and fun to talk with. Breakfast was great also and there were many options. Would definitely recommend.
Could have used a couple of softer pillows. But that was our fault. Usually bring our own. Front desk staff was always friendly and smiling. Bartender was hilarious but prompt with our drinks and food. Our stay was three nights so we had plenty of time to assess the facility
Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time and leaving us a review telling us the high points of your stay. We hope to see you again for future stays.
Upon arrival we were initially disappointed with the room. It was musty and was in poor condition. Yet, it got worse. When my partner got out of the shower a flea jumped on her leg. I then saw another on the white sheet of the bed. Not acceptable. I called the front desk to inform then of the problem. We decided to leave this horrible hotel immediately. We were told we couldn't get a refund for the over $200 charge for this flea infested room until the manager returned in two days. Still have no reply from our email to the manager except for a generic response to a survey we completed. Do not stay here. There are so many other hotels in Sayre that are far better. Truly awful experience. Truly awful hotel.
We stayed for one night while traveling in the area. This is a very nice hotel. The room was spacious and clean. The bathroom had a nice, big vanity and the shower had good pressure. The pool was nice, but the hot tub was just OK. Most of the jets were hardly working and it was noisy. The breakfast was good with a nice roomy area to sit and eat. The wifi worked well. I'd recommend staying here.
Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review telling us about the experience you had with us. We hope to see you again for any future stays .
The people are over protective. I can't let my son play with our supervisor thier 12 they will be fine. The pool is disgusting elevators smell horrible and the breakfast options suck. But I would stay here since it's the best in the middle of nowhere Athens pa
They won't let the kid run outside or do anything without a Guardian. We came 4 hours for a baseball tournament and won't let the kid play at all. After all that the hotel internet suck can't even work on my computer right and they complain when we stay in the breakfast area to work because it has better internet then the rest of the hotel
Room smelled like smoke and mildew. Rain leaked from roof all afternoon and night. General manager was unapologetic, impatient, and cold.
Somer, As our conversation yesterday I reached out apologized and even offered you a discount on your entire stay as well as you already having a discount on your room. I was sincere and very friendly. I'm sorry if you found that cold and unfriendly. I wish you the best with any future stays.
The staff was very nice but the room was not the cleanest and smelled of smoke. Also, the sink drain was very slow and the toilet set was broke
Thank you for choosing us for your recent stay. We are sorry to hear you had issues with your stay. I wish you would have let us know there were issues we would have gladly moved you to a more acceptable room to keep you comfortable for your stay.
Clean comfortable room, and good value. Right off the highway, but quiet area. Breakfast could be better though.
Best hotel facilities in a great location. Rooms are spacious and cleaned. Great welcome reception with very friendly staff.
This is a very nice hotel. It is spacious and well kept. It has a nice pool, hot tub, breakfast and a cozy bar. 100% smoke free. Staff are terrific. Very nice landscaping. I would definitely stay there again. Very reasonable cost for such a fine place.
The rooms are clean and the hot tub is nice and pool is clean It is a good place to stay while we were there. Would recommend.
Thank you for choosing us for your recent stay. We value your feedback and appreciate the time you took to leave us a great review. We are happy to hear you enjoyed our hot tub and pool area. We hope you will come see us again if you are in our area. Best wishes.
If you like...fights in the hallway, druken people, loud party people outside your window till 2:30 in the morning, doors slamming till 4:00 in the morning, your husband going to brake up a fight in his underwear right outside you room, two calls to the front desk with no help... Then This Is Your Kind Of Place!!!
Georgie, Thank you for choosing us for your stay. I just heard about the issues with your stay. I apologize for the issues with your stay. We were very busy during your stay and unfortunately some of our guests were loud. We have signs around our hotel stating quiet times but some people don't follow these guidelines. We want our guests to enjoy their time with us.
We stayed at the Grand Victorian Inn for one night while visiting relatives in the area. It is a clean and well maintained hotel, with a laundry room, a pool and gym. It is a new modern building, absolutely nothing Victorian about it. A pleasant stay at a reasonable price.
Thank you for choosing us for your recent stay. I'm happy to hear you enjoyed your time with us and hope to see you again for future stays.
Easy to check in and out. Staff was very friendly. Room was clean. I did not have breakfast this time but I have many times in the past and I am always pleased. I would recommend this hotel to anyone.
Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.
We stayed at the best Western in Sayre Pa, my son was having surgery and having immediate follow-up appointment the next day. Room was perfect for my family. Pool and hot tub was really nice. Good price.
Thank you for choosing us for your recent stay. We value your feedback and thank you for taking the time to leave us a review. I'm glad to hear you enjoyed your room and our pool area.
Such a bad experience….and this particular hotel used to be SUPERB, I even had my wedding reception there. Our room was freezing cold! It was -30° for the first few nights of the stay. We woke up to the windows of our room covered in so much ice on the inside (our actual room side). We changed rooms and those windows wouldn't even stay closed, they were held together with a wire. I had to buy duct tape and use a bunch of towels to help. The jacuzzi was disgusting and when we got out our fingernails were dark green!! And washing them didn't help! I called today to see if we could perhaps get a free night's stay (or any compensation) because there's not much to choose from in the Sayre, PA area that isn't outright scary, but the General Manager laughed at my request, was completely rude…and then HUNG UP on me! Coming from the hotel/restaurant business, this was an absolutely horrific way to treat a customer. Please view photos!
We are sorry to hear you had a bad stay experience with your last stay. As far as there being ice on the windows you stayed with us during the coldest weather this area has seen in a long time(well below zero). The hot tub was slated to be refinished and has been since then. I'm not sure why you waited almost a year instead of bringing it to our attention after your stay. I would have gladly tried to come up with a solution for some kind of discount for your next stay but you were adamant about free night stays. We enjoy our guests and want them to be comfortable and happy.
all hotel areas were fresh and clean... includeing the pool, fitness center and especially the breakfast area and food supplied was fresh and refilled as needed. No empty dishes. Our meeting room and banquet area roomy and well arranged... banquet buffet was very good, sufficient supply of everything, tasted very good.
Thank you for your stay. We value your feedback and are happy to hear you enjoyed your banquet and stay. We look forward to seeing you and your group again for many future events and stays.
This was the BEST Best Western we've stayed at! Excellent value for the price. The Hotel is lovely and the staff was very friendly and helpful. Our room was clean, fresh and the bed was exceptional. It was mobility accessible, and I give the property high marks for having a grab bar next to the commode, A grab bar to step into the shower/ tub, and 2 grab bars in the shower/ tub area. Excellent all the way around. We will definitely stay again!
Thank you for choosing us for your recent stay. We value your feedback and are happy to hear you enjoyed your time with us. We want our guests to be comfortable and to have the amenities they need for a great stay. We hope to see you again for any future stays.
We had a king room on the 2nd floor, the room was clean including carpet, behind and under furniture. The bed was comfortable. There were plenty of outlets. Air conditioner worked fine. The pool was clean and heated. Breakfast had the usual waffles plus eggs and sausage.
Thank you for choosing us for your recent stay. From the sounds of your review you enjoyed your stay. I don't understand why the low score of 1. You didn't mention any issues with your stay that would warrant that score.
Mega business traveler here...mostly Hilton/Marriott. Stayed here because it was almost half the price and wasn't planning to stay long. I'm pleased with the cleanliness...I feel like sometimes you get less consistency BW or Choice. But...blown away by the mini fitness club in this place. It's very comparable to a YMCA from 20 years ago. Plenty of free weights and machines. They aren't new, but they work as well or better than some of the newer equipment I see in hotel gyms today. They even have 2 handball courts! If you appreciate great hotel gyms and don't mind the older, but still functional equipment...this place is awesome.
Dear Traveler, Thank you for choosing our Best Western brand. We are happy to hear you enjoyed your time with us and found our fitness facilities to your liking. We look forward to seeing you return for any future travel needs.
Not very friendly the room was not very clean or what you would expect from the pictures they give from Google when booking. the breakfast was horrible bad experience for a hotel from my experience staying in other places
Thank you for choosing us for your recent stay. We are sorry to hear we did not meet your stay expectations. We want all of our guests to enjoy there experience with us.
Great location right off the Interstate. Sam's bar and Becky's diner were excellent places to eat. The hotel bar and lounge was excellent. Keep in mind that it's not a restaurant. Bar food only! The bartender handled the after party from a wedding with great composure! The staff were very friendly and the facility was clean and inviting. Would highly recommend!
Thank you for choosing us for your stay. We are happy to hear you enjoyed your time with us and had the chance to visit some of our local establishments. We look forward to seeing you again for any future travel needs. I will let my bartender know you enjoyed your time in our lounge we all like to hear positive feedback.
From the cleanliness to the top notch customer service you get, this is by far the best hotel hands down! You feel like your part of the family and they'll do anything to make your stay as comfortable as possible.
Mojo, Thank you for choosing us for your stay. We love the positive feedback and are happy to hear you enjoy your time with us. We all look forward to seeing you again for future stays. A BIG THANK YOU from all of our staff here at The Best Western in Sayre PA>
It's a gong show of incompetence between both the staff & guests as it's a mad max level free for all for waffles. Items are not restocked enough, quality is awful. Worst Best Western I've ever stayed at. Gym and pool are available for non guests so it makes for a ridiculousness of random ppl throughout the hotel. Constant reminders that the hotel “is not responsible for stolen items”. Camera throughout the building point it hotel room doors, this with the warnings above leave a safety concern. Changed rooms multiple times to deal with mildew, mould, and running toilets so loud you could hear it in other rooms. Can't leave the windows open to mask the smell because they have no screens and it's a marshy area so bugs galore. AC/heater and fridge are so loud that adults can sleep through them. Awful. The hotel reeks of mildew and mould, the hotel is also filthy. This was by far my worst stay with BW, absolute dump with staff that openly tell you how awful their job/life is (I wish I was kidding). Oh and the pool/hot tub are disgusting, no way these cloudy pools of filth aren't riddled with bacteria. DO NOT STAY @ THIS ROADSIDE FREAKSHOW.
As I have already addressed your concerns online already there isn't much else I can add after apologizing for the issues with your stay. But please stay professional and not degrade my staff. A bad stay experience that was never given a chance to be corrected is no excuse to belittle and insult my staff.
It's a terrible thing when you're on a trip and you have to pay these high prices just to sleep but then when they overcharge and double charge that's even worse and then you can't get any satisfaction so now I have to go to my credit card company and I have to dispute the charges
As already stated I am looking into this issue that was booked online not through our hotel. You have been notified if the mistake was on our part it would be rectified. And our rates for those two nights were lower than our competitors in our area. please give me time to look into this situation.
Come from NJ and we stay here every year to play golf at nearby courses. Our rooms are always very clean and the staff is always pleasant. I screwed up my reservation and Mark was very helpful in resolving the issue. Will definitely stay here again.
Thank you for once again choosing us for your stay. We value your feedback and are happy to hear we met your stay expectations. The staff here at the Best Western in Sayre PA give you a big THANK YOU and look forward to all your future stays.
The price was very fair, considering it was a Saturday night. The girl at the front desk was super friendly and answered every question I had. It was a pleasant experience for my daughter and I. We will definitely be a returning customer.
Lisa, First off thank you for choosing us for your stay. We value your feedback and are happy to hear your stay experience was what you expected. Secondly we look forward to seeing you return for future stays....See you soon.
because you don't want people just walking into your room randomly or having the police called on you only for them to leave and the hotel still won't offer an apology. Basic room, small tv, terrible view (you get a beautiful view of the Dandy across the street), different random prices then what is advertised and for the weekend. 119 (Friday) 140 (Sat) 125 (Sun)
We used this motel for pre and post procedure at Robert Packer Hospital. I booked the room online (best Price) only to find out that if I call called the motel and informed them of the reason for the stay I would have received a discount, even though they would not give me the discount. Because I hadn't booked it that way.It was while I was checking in that they told me this. The rooms are clean, the staff are friendly. I would use them again in the future.
Hi john, Thank you for choosing us for your stay. I'm sorry for the confusion during your stay. If you booked directly with us for your stay we could have given you a discounted rate but your rate was set online. If you want to stay with us again for future stays please feel free to reach out to me direct and we can definitely see what way is going to be the better value for you. After all I want to see our guest receive the best experience possible. We look forward to seeing you again for future stays and again I am sorry to hear about the issues with your stay.
My family loves staying and they work with you to make sure everything is good. They make sure everything is working for you and make sure you always are happy which always are. Definitely a 10/10……..
Thank you for choosing us for your stay. We are happy to hear you enjoy your time you and your family spend with us. We look forward to seeing you for future stays. Thank you again from all of us here at The Best Western in Sayre PA.
There was a strange musky odor in the lobby, hallway and room. The bed sheets had several holes somewhat shredded in spots which really grossed me out. The towels were a mix match and had stains. I could not wait to get out of this place and will never go back.
Sorry to hear you didn't enjoy your stay. I wish you would have brought these things to our attention during your stay. We could have fixed them or moved you. We want our guests to be happy and comfortable. We wish you the best in future stays.
An older hotel but it was decently clean. Pool and hot tub were good temps. No pool towels at pool, have to ask at front desk. A strange odor in halls and rooms, could be the type of cleaning product used (not sure what it was due to). Breakfast was average.
Thank you for choosing us for your stay. We value your feedback and are happy to hear you enjoyed your stay. We look forward to seeing you again for future stays.
I had a very bad experience at this hotel. I was traveling with my son for my 70th birthday we arrived at the hotel around 4 pm and checked in As soon as we got off of the elevator on the 3rd floor we were faced with paint carts in the hall and several large exhaust fans blowing. There were 3 men painting the hallway. I did not think about it until a while later when I developed a massive headache and began to feel sick to my stomach. I attempted to open a window which was screwed shut and the bathroom had no exhaust fan. I paid an increased price for the room due to the holiday weekend and it was Saturday night. I did not expect to be staying in a work zone! Why would they paint on Saturday evening on a busy weekend???That floor should have been closed off while the painting was being done. It is clearly in violation of OSHA regulations to have that painting being done in an unventilated area. as well as a health hazard to someone like myself who suffers from a heart condition and COPD. I was under the impression from the website that there were no rooms available so I just went to sleep and made the best of a bad situation. I spoke to the front desk in the morning and was told "next time let us know and we can change the room". Clearly there will not be a next time. they made no attempt to rectify "this time!" i feel I could have been offered a discount on the room rate because I paid an increased rate to begin with but they never addressed that option. I left a response to their survey when I got home and received a computer generated apology from the GM and promptly called him to discuss the matter I left a message and was not even given the courtesy of a return phone call. VERY poor customer relations! I will continue to voice my complaint to the appropriate channels and hope the situation will be addressed. I will add that the breakfast room was filthy and the food was cold.
Nancy, Once again I will apologize for the situations you experienced staying with us. All hotel prices fluctuate and we had one of the lower rates in the area we try to stay competitive and give our guests the best rate possible. We are doing painting and hotel improvements to improve our guest experiences. So once again we apologize for the issues with your stay.
Good Value for the money , needs a little updates, like repainting the hot tub, and replacing the old carpets inside the guest rooms . The hotel stay was enjoyable and wasn't to far from Binghamton University.
Thank you for choosing us for your your stay. Resurfacing our spa is on the list to be done just waiting for a little slower time so guests don't have to miss out on the use of the facility. We appreciate your feedback and hope to see you back for future stays.
the front desk clerk was beyond rude and inappropriate, the room had stains on the walls, stains and holes in the sheets, there was a dirty sock left in the room, and there were literally crumbs big enough to tell what food they were on the floor.
Once again We apologize for the issues you found with your stay. Just like I stated in our previous correspondents we would have tried to rectify these situations while you were in house as a guest. We have apologized numerous times before.
I enjoyed my stay here. We stayed here to visit Corning Museum, and the trip to/from was easy. The front desk staff were always courteous and the room was clean. Breakfast was included and was tasty and the staff made sure it was stocked. The bar was nice and the wings from the bar were tasty, but I wish they had more of a beer selection. I do wish the pillows were a bit firmer, but they worked well enough. We didn't use the pool or fitness room, but will next time we come here.
Thank you for choosing us for your stay. We are happy to hear you enjoyed your stay and our hotel amenities. We look forward to seeing you come back for your future stays.
Dropped by here for an overnight stay win the way to NJ. The location is in the nice foot hills of the mountains. The price was right at $134 per night breakfast included. We waited a bit befoe=re we even saw anyone at the front desk to check in. The 1 person was probably wearing many hats. Inside rooms were average - bit dated and well worn - nothing grand or fancy. But it does have an inside pool and gym. The breakfast was standard but good enough. Worth considering.
Thank you for choosing us for your stay. We value your feedback. We hope to see you again for future stays. A big thank you from all of us here at the Best Western in Sayre PA.
The room was clean. The bed was a little to firm for me and the pillows went flat after a minute or 2. The carpets need to be replaced as they are worn (pattern missing in spots. There was the smell of smoke in my room upon arrival but air freshener worked well. Breakfast served 6:30-9 am was ok. The eggs are very bland but the rest (sausage, waffles, cereal, yogurt) is very good. They only have large tables so sitting by yourself at a table for 8 is weird. The lounge and only food on the property is only open 5pm - 9pm
Thank you for choosing us for your stay. We value your feedback and use it to improve our guest experiences. We hope to see you again for future stays.
Stayed here due to close proximity to the hospital. Room was clean, just freezing when I first got in it. Hall carpet could use some attention as well as the aquarium behind the desk. Nice hotel for the money. Lady who took my reservation the day before didn't have a name tag. Denise checked me in and she was helpful.
Thank you for choosing us for your stay. We value your feedback. We look forward to seeing you for future stays.
Good value for your money, although a little out of the way. Well priced if the area is convenient for your travels. We were going to Watkins Glen so it worked for us. Breakfast was included and ok but everything was a little cold.
Donald, Thank you for choosing us for your stay. We value your feedback. We hope to see you again for future stays.
Driving across country, I choose this location & had trouble finding it due to all the re-routing caused by construction. I called the Inn & Mark answered (who I found out later was the General Manager), became my personal GPS & guided me by phone to the driveway. (Talk about personal service). Met several employees during my stay, all helpful & friendly. Mark & I had quite a chat about this facility & the eta of their renovations & updating. Quite a place for many venues as they have all the bells & whistles. Upon entering my room I discovered my a/c was not working & of course it was one of those hot days. The gal at the desk & the maintainence man moved me to another room down the hall which solved the problem. My stay was pleasant, great pool & hot tub, filling breakfast, grounds to take a walk, a restaurant on site for a snack or a drink & quiet at night. Room was tastefully done & CLEAN. A return visit perhaps with my family when we travel again. Thanks Mark & Denise for the welcome wagon.
Thank you again for choosing us for your stay. It was great talking to you. We are glad you enjoyed your stay with us. I look forward to seeing you and your family spending time with us for your family gatherings. So once again a BIG THANK YOU from all of here at The Best Western in Sayre Pa.
This hotel used to nice; however accommodations, cleanliness and upkeep seem to have not been a priority. Every employee is very nice; however it's just not clean: stains on the sheets hair in the bed, hairballs in the pool and trash around to where the kids couldn't enjoy a swim.
Baseball mom, Thank you for choosing us for your stay. We are sorry to hear you had issues with your stay. We had a lot of groups during your stay and it was very busy. We want our guests to feel welcome and comfortable. We hope to see you again to give you the stay experience you deserved.
Motorcycle trip for 2 nights to explore the finger lakes area. Chose it for its location and quick access to the highway yet still far enough to not hear the noise and the price was reasonable. First impression is the outside could use some work but much nicer inside. The room was spacious and clean and the hotel had a very nice pool, Jacuzzi and fitness center. Staff was very nice and they had an onsite restaurant with cheap drinks and bar food. If you find yourself there on a Sunday and the town of Sayre pretty much shuts down leaving you to have to go to Corning if your looking for anything other than the local bar or an Applebees to eat (the hotel restaurant/ bar is closed also). Great all around Hotel and I definitely recommend it
Thank you for choosing us for your stay. We value your feedback. It's great to hear our hotel worked well for your adventures. We hope to see you again for future stays. A big thank you from all of us here at The Best Western Sayre.
I've stayed here multiple times with my son and our two large dogs. Every time our room has been clean and the staff are friendly and helpful. We stay here en route to Long Island and we will definitely stay here again in the future.
Thank you for choosing us for your stay. We love to hear you and our four legged friends enjoyed your stay. We look forward to seeing you again.
We had read the reviews, and comments relating to this facility once being a really nice place rang true; the effect of 40 years was apparent. It's not a horrible place, but you definitely don't want to expect a high-class place, and their rates reflect that; it's a decent place for the price.
Thank you for choosing us for your stay. We value your feedback. We are still working on renovations so give us another chance if your in the area. We look forward to seeing you again.
Great value for a clean and updated hotel right off the highway. Great stay for a layover or for extended stay. There is an in-house restaurant and bar that serves select food. Staff is friendly and courteous. Bathroom is large and has great water pressure for that shower you need after a long day. Lots of parking for that camper, bus, trailers.
Thank you for choosing us for your stay. We value your feedback and are happy to hear the great response. A big thank you from all of us here at The Best Western in Sayre. We look forward to seeing you again.
Hotel doesn't have updated decor, but is clean. Beds are comfortable. Pool is a nice size and the fitness area is nice. Breakfast was included and we enjoy the waffles. One change I would recommend would be to expand the bar / lounge to have an area to accommodate people under the age of 21. I think the hotel restaurant would increase revenue if they would have a seating area to accommodate families.
Thank you for choosing us for your stay. We value your feedback and will use it to help improve future guest stays. We hope to see you again for future stays.
I would recommend this hotel any day they have respected workers very clean and quiet they answer questions and the service is alright I've had no problems with my stays there! So yeah I would recommend this hotel
Thank you for choosing us for your stay. we value your feedback. we look forward to seeing you again for future stays.
Hotel was clean. Easy to get to and conveniently located. Room decor needs a facelift, Bed was very comfortable, shower was good. Easy check in and check out process. We were able to check in early which was a plus.
Thank you for choosing us for your stay. we have been doing alot of renovations and are still currently. we strive for guest satisfaction. we look forward to seeing you for future stays.
We were pleased with our stay here. The price was reasonable and we liked the room. Check in and check out went very quickly and smoothly. The staff we meet were very friendly. Th heating/cooling system in our room worked well. The free breakfast wasn't great but it wasn't bad either. I recommend this hotel.
Thank you for choosing our brand for your stay. we appreciate the positive review and are happy to hear you enjoyed your stay. we look forward to seeing you again in the future.
More often than not I'll stay here when driving back home to Indiana from visiting family in Massachusetts. I think the hotel was built in the '80s, and in many ways it seems trapped in that decade. It appears they're trying to do some renovating; one of the elevators appeared new since my last stay (February). I do hope they've addressed the roof - was on the top floor in February, and noticed lots of water stains on the ceilings up there. Glad it wasn't raining when there!! (this time - early November - I was on the second floor)
Thank you for choosing us for your stay. we value your feedback and hope to see you again for future stays.
When in this area we always stay at this hotel. We were a little disappointed that the jets on the hot tub didn't work but all else was great. Due to Covid. fitness center wasn't open. Would recommend to anyone traveling in this area to use this motel.
Thank you for choosing our brand. we value your feed back. due to covid we all have challenges and limitations but have to follow guidelines set forth for safety. we unfortunately had to order parts for our hot tub and are back up and running. we look forward to seeing you again in the future.
We stayed here on the last night of a great road trip and after an 8 hour drive, we could not wait to get into the room and relax. What we found was horrible… the room felt damp, the walls were filthy, the in room A/C had an air filter hanging off the bottom with foil wrapped around it and the bed had a lot of hair on it as if the sheets were not changed. This experience was really a bad way to end our trip and we would definitely not go back.
The Sayre PA Best Western is neither Best, nor Western. The place is in disrepair, the staff seems like the guests are an imposition, and the ability to get the room serviced is spotty at best. I do not recommend this hotel!
This stay was excellent, the room was comfortable. I also like how close it was to some of the most common fast food restaurants that I normally use when I travel away from home. I was unable to use the pool, the restaurants, the breakfast that was offered because I was always on the move but it was available if I needed them...
I would recommend this BW for anyone traveling in the upstate area. Very clean with friendly staff. Great location too. the breakfast was delicious, they have a bar and restaurant on site. And some good places to visit and eat at close by.
The FIVE “MUST HAVES” in any Hotel/Motel stay! Safe! Clean! Quiet! Good Wi-Fi! No Bugs! The Grand Victorian Inn! First of all I give this Hotel an extra star for the awesome employees! I was actually staying at the Microtel in Sayer, when I awoke at 2am, bitten up by bed bugs!! The place is infested! I shook out my stuff, took a shower, and packed my car. I called the Best Western in Sayre and told them what happened; they said come on over, we will give you an early check in, and also took 10% off because of what happened! Very sweet! I got there, checked in, and crashed into the comfy king sized bed! The room was huge, and the view was green! I work remotely, and it has a great work space. Fast internet, but every time I signed on I had to do it twice, for my computer and my phone. Super clean, nice bathroom! Hot water on demand! Lots of pressure for showers. The Hotel is a bit dated, but that's part of the charm. The heat/AC unit is crusty, old, but works well. The microwave and fridge were in working order, and the fridge kept my drinks ice cold! I didn't see any bugs, and you know that I was looking. I stayed there for ten days, and I would definitely stay there again! They also have a nice sizable lounge, indoor pool, racquetball, a workout room and guest laundry for a nominal fee. Some of the rooms have balconies! It truly is a Grand Victorian Inn! Covid rules are not in place, and most don't wear masks. One thing to note is that they will charge you a non-refundable “incidental fee” of $75 dollars. If you use a third party booking app, you will get it refunded. I learned this after my stay. Cheers!
I just wanted to say that Martha and the other professional people running this hotel are amazing!! The rooms are clean comfortable, the hotel is friendly, the indoor pool and jacuzzi is the best, great restaurant, great breakfast, can't ask for a better place to stay!!! and the rates are very reasonable!! Thank you again Martha for the amazing customer service and the warm welcome you provided
Alot of staff members rude to the kids and parents one lady is so miserable she shouldn't even be working there. What right mind is it to tell at your guest in the pool and children says pools open until 10pm on sheet in room not 9pm don't like it then change ur sheet in the room
Can't complain about this location other than we found their elevator is very slow and the lighting in the rooms is a bit dim. Huge pool and jacuzzi downstairs plus a fitness center which was fully stocked.
Dear goodvibes0907, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.
I've been to this hotel a few times and I have always been very pleased. This was my first stay in a couple of years and I had the same great experience that I've always had. First off, I would like to say a special thanks to Arlene for giving me a room upgrade and allowing me to get an early check in. The room itself was clean and the tub was great. Jaylynn was also very helpful and polite as well. This hotel shows that you don't have to spend a lot to get a lot. The hotel is in Pennsylvania along NY Route 17. But it's definitely one of the best places to stay along the route. I will definitely keep staying here
Dear Number1Reviewer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.
I travel here for work. The air conditioning often does not work, rooms smell musty, and it is very loud. The fitness center is great however does not appear to be cleaned and once the equipment breaks it is not fixed. The pool is decent size but does not appear like it has had any upkeep.
Dear Krf42021, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations for fitness. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Beautiful place, absolutely loved it there !!! Will definitely go back . Loved the balcony room. very relaxing. very friendly staff and people. Beautiful location,loved the victorian decor. Wish I would have booked another night.
Dear M4124MYloris, Thank you for taking the time to tell us about your recent overnight stay at the Best Western Grand Victorian Inn, Sayre, PA. We are overjoyed to hear that you enjoyed your stay and found or hotel to be exceptionally clean and comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the NYS Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you will visit us again the next time you are in the area. Sincerely, Stephen Berwald, GM
The hotel is just ok. Nothing special to make this stand out. We used it because of location and for having a pool. The hotel is seriously dated, only had one working elevator and the elevator was extremely slow. We would wait about 10-20 minutes for the elevator. Unsure if we would use this hotel again.
Dear kmw15952, Thank you for taking the time to write a review about your recent stay. Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations with regards to the elevators. The reason both elevators were not working is because the elevators car are in the process of being renovated. The one car that was running is prepped and ready for the final step of the renovation, while the other car that was not running was having the new stainless steel put on the car doors at the workshop. We had hoped to have both elevator cars completely renovated by now but when renovations are being done, they never seem to go 100% as planned. We are sorry for an inconvenience this renovation process may have caused. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
We were visiting Elmira College, Cortland, Ithaca & Cornell college. This best Western hotel was in the perfect central location to quickly get to all the colleges and to the Corning Glass Museum. and the Price was perfect, the BEST WESTERN Brand came through and made our visit successful.
Dear Thomas R, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are thrilled that you found our hotel to be a perfect location for your all college visits. Our location, right of exit 61 on I-86 on the NY, PA border makes us a very convenient to see a lot of the area colleges. We are just 40 minutes south of Ithaca, NY, the heart of the NYS Finger Lakes Wine Region and the home of Ithaca College and Cornell University. Likewise, we are just 40 minutes from Binghamton, the home of SUNY Binghamton and Broome Community College. Elmira College is just 25 minutes away in Elmira, NY and the Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just under an hour away from Mansfield, PA the home of Mansfield University. We hope that all your visits were successful in helping you determine the best college for you and that we will see you again. Maybe during your college move in. Sincerely, Stephen Berwald, GM
nice facility for pets- close to eating and shopping- close to hospital- COVID breakfast was good- hot or cold carryout- well lite parking lot- nice pool and basketball court for quests- good wifi/internet
Dear skedsy1, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are delighted to hear that you enjoyed your stay. It sounds like you had a chance to enjoy our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our cool onsite restaurant/bar for dinner or for enjoying a couple of drinks. However, we are just a block or two from several local restaurants and a McDonald's, Taco Bell, and a Kentucky Fried Chicken. Most of our guests enjoy the fact that we are a little bit in the middle of nowhere, but we are just minutes from everything, like shopping, hiking trails, and the hospital. Our location right of exit 61 on I-86 on the New York State, Pennsylvania border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. We hope you and your four-legged family members will stay with us again, soon. Sincerely, Stephen Berwald, GM
Please be careful of this town. No one believes in masking laws. People stare at you like they've never ever seen poc. The hotel room smelled like vomit. The towels had stains on them. there was wedding in the lobby and no one wore masks. Sutan is the greatest thing about that place give him the whole hotel at this point. The hotel is not updated and pretty terrible job at repairs. You can see the chlorine powder in the pool and they don't clean that pool very often, skin itched after getting out. I treated all of the hotel like a shower curtain, not wanting any of it to touch my body.
Dear 255koi, Thank you for taking a moment to rate your recent stay with us at the Best Western - Sayre. We are disappointed to hear that you did not care for all the renovations that we have completed over the past couple of years. Over the past couple of years, we have replaced the carpeting in the hallways, guestrooms, and the public areas. The furniture in all the guestrooms a is new. Furthermore, we switched all our guestrooms with two double beds to rooms that now have two queen beds and replaced all the king room mattresses as well. Plus, we have given the Fitness Center a facelift and expanded the Center. Currently, we are in the process of renovating our elevators. That is why during your stay one elevator car was not running. We hope to have both elevator cars completely renovated soon. This is just another example of how we continue to improve our property to meet the demands and expectations of our guests. Hopefully, the next time you stay with us you will be able to enjoy the renovated elevators. Our staff takes great pride in providing superior service to every guest every time. However, we are disappointed to hear that felt the housekeeping staff was not up to your standards. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with that in mind, that Best Western launched the “We Care Clean” program. The enhanced safety practices start at the front desk with minimizing your contact with personnel, by streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. All guest room's high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. When this Covid-19 epidemic is finally over, we hope you will come back and stay again. So that we can have another chance to provide you with the exceptional service that you have come accustom to receiving. Sincerely, Stephen Berwald, GM
Where to start! No handclapped parking, hallway and room that wreaked of Marijuana smell. If I had been with my wife, the Police would of been called! My suggestion to anyone staying in or around Sayre Pennsylvania is to stay way from this hotel. The local Police should make this hotel as part of the regular tour of duty, the lobby and all floors!
Dear E1743NObj, We do thank you for providing us with your distinct perception on our hotel and what other guests chose to do while staying at hotels. We are sorry that you encountered fellow guests that were not as polite to you as you were to them by breaking hotel policies. We do our best to encourage all our guests; hotel guests to be courteous and polite to each other and follow the hotels rules and polices. Unfortunately, some guests chose to act like fools and miss behave. When this happens, we talk with those guests and ask them politely to change their behavior and to respect the other guests and follow the hotel rules and policies. On rare occasions, these guest chooses not to change their behavior. When further action is taken, which may include asking these guests to leave and/or involving the police to address the situation it is done with discretion and the utmost courteous as to not escalate a situation into something more. The situation you experience was addressed. You were just not aware of the action is taken by our staff did it quietly. We are also little confused how you missed the clearly marked Handicap parking spaces in front of the hotel and the Fitness Center. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Last minute stay arrangements and the staff member was extremely kind, helpful, and professional. The pool was perfect, and their cover guidelines are top notch. I especially appreciated the quiet after 11 signs posted.
Dear Carlapierce325, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are happy to hear that you found our staff to be very professional and friendly. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. The Best Western “We Care Clean” program is a direct result of that focus. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. We hope you will stay with us, again. Sincerely, Stephen Berwald, GM
The hotel was really nice and clean. The staff at the front desk was very nice also. It was a fair price for the area. The check in and check out process is really easy and I love that if you stay 2 nights you can get a free night.
Dear gailm957, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are happy to hear that you found our hotel to clean and staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. The Best Western “We Care Clean” program is a direct result of that focus. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. Furthermore, many of our guests like yourself love Best Western's Rewards program that has many benefits like the one you mentioned. Some of the other great benefits of the program are that the points you earn never expire and the more you stay at Best Western Hotels the more you earn. We hope you will continue to stay with us and all of the other Best Western branded hotels throughout country. Sincerely, Stephen Berwald, GM
My daughter and I stayed here on New Year's Eve. 2020 was a bad year for our family, and our family wanted to get together to make sure the year ended. Stay in your own lane about social distancing and the election infection . . . The hotel puts a 20 dollar hold on your credit card, which is something I've never encountered before and is weird. The pool was closed until January 4. I expected the pool to be election infection closed, but it was closed for some other reason. The room was fine, bathtub was huge, shower head had various settings, room was large, cleanliness was adequate. In the morning, I asked the clerk about the free breakfast. I paid one hundred dollars for a room with a breakfast, and the breakfast played a part in making that decision. I was told where the breakfast was located, but there were only a variety of beverages. So, I asked the clerk where I would find the actual food and was told that I had to ask him for it. Okay, can I get some food? And, why didn't you tell me that when I originally asked about breakfast? Don't be cheap, sir. I would have given the place five stars but the credit card hold and breakfast situation were too weird to ignore.
Dear Williamsport PA, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. Our staff takes great pride in providing superior service to every guest every time. Unfortunately, with Covid-19 epidemic currently going on we have had to change our complimentary breakfast. I do not know why the Front Desk Clerk did not offer the options of the Grab and Bags when you were asking out breakfast and only gave you directions to the Coffee and Beverage Station. We are currently providing our guests a choice of three Grab and Go Breakfast Bag options. The first option is a Hot Breakfast which includes a microwavable Bagel, Egg, Sausage and Cheese Breakfast Sandwich and a Granola Bar and choice of Fresh Fruit. The second option is a Cold Breakfast which includes a choice of a muffin, a Granola Bar, choice of Fresh Fruit and a choice of yogurt. The last option is a Kid Breakfast which includes a Microwavable Mini Pancakes, choice of applesauce or dice peaches and a choice of yogurt. In the future, hopefully we will be able to return to our normal complimentary breakfast buffet that everyone loves. Our Fitness Center and swimming pool was/is currently closed until January 4th, 2021 due to the Pennsylvania Limited Mitigation Order that was put in place on December 12th by the Commonwealth of Pennsylvania. At 8am January 4th, 2021 the Fitness Center and the swimming pool we reopen open under current guidelines set forth by the state. Which means we must limit the occupancy to ensure social distancing and we clean all the equipment on a closely monitored schedules using disinfecting chemicals. Fitness equipment must be cleaned with a disinfectant after each use by our guests as well, and every evening, these areas are sanitized as we are focused on your health and well-being. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Stayed one night! Very clean! Covid compliance, pool and hot tub working, best thing! Since covid most hotel pools are closed! Friendly staff! Indian guy very helpful and kind! Forgot his name! Overall 5 stars!
Dear serena68, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are thrilled to hear that you found our hotel to be exceptionally clean and staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with this in mind that Best Western launched the “We Care Clean” program. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. Furthermore, we have instituted the necessary guidelines set forth by the Commonwealth of Pennsylvania to allow our guest to use our fantastic Fitness Center that is larger than your typical hotel exercise room. Our Fitness has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. All a guest needs to do in order to use any of the facilities is call and make an appointment with the Fitness Center. So, we can keep the number of guests in the area to the limit of the established guidelines. We hope you will stay with us, again. Sincerely, Stephen Berwald, GM
When this hotel was built back in the 1980's it was THE place to stay. Unfortunately there hasn't been much done to it since that time. The old time ventilation system with push buttons and a simple temperature knob is an example. The door closers don't slow them down and the sound of door slams are easily heard up and down the hallway. The room was clean and the staff was friendly. I stay here now when I'm back in the area visiting family and it's usually the least expensive option. Not a terrible choice...for a one night stay.
Dear D B, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are pleased to hear that you found our hotel to clean and staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with this in mind that Best Western launched the “We Care Clean” program. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. We hope you will continue to stay with us. Sincerely, Stephen Berwald, GM
My room had an odor, old dirty carpeting, ripped curtains, drapes that wouldn't shut, dirty spots on the wall, mold in the bathroom and plastic peeling off the toilet seat. Lobby has awful odor. Breakfast was decent considering covid. Didn't use pool or weight room. Staff friendly.
Dear Cindy M, Thank you for taking the time to tell us about your recent stay. We are disappointed to hear that you did not care of the renovations that have been over the past year and a half. Over that time, we have replaced the carpeting in the hallways, guestrooms, and the rest of the public areas. The style of carpeting in the guestrooms is a distressed pattern, which unfortunately some guest mistake for being old. Furthermore, all the beds and furniture in the guestrooms have been replaced. Sadly, due to the Covid-19 epidemic we are still waiting for the new drapes to arrive. We do not understand why you did not like our Fitness Center, which a majority of our guest love. Our Fitness Center is not your typical hotel exercise room. Ours has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We hope that you will consider staying with us again. Sincerely, stephen Berwald, GM
Would not recommend the restaurant, however it was late when we arrived and we had few options. Food was not especially good but it was edible and the order was ready quickly. Room was clean; typical Best Western decor, very spartan and it would have been nice to have had some information on other nearby restaurants. I suppose all of this has been removed from rooms due to COVID-19. Strongly recommend going through the McDonald's drive-through, which is about a quarter of a mile from the hotel, as the morning breakfast is VERY spartan. I have a dairy allergy and there was not much I could eat. None of the packaged breakfast choices was appealing.
Dear donnasense8, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are happy to hear that you found our hotel to clean, comfortable and staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with this in mind that Best Western launched the “We Care Clean” program. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. We hope in the future to be able to bring back our full area's best complimentary breakfast buffet that all our guest love. We hope you will stay with us, again. Sincerely, Stephen Berwald, GM
This was our first hotel stay this year, we had canceled all our plans once covid hit. The hotel is clean but we saw many guests walking around without any face coverings even though they had signs up in the hotel stating, no mask no service. People without masks coughing up a lung in the elevator did not give me a warm and fuzzy feeling.
Dear Jerry R, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are happy to hear that you found our hotel to clean. Our staff takes great pride in providing superior service to every guest every time. With Covid-19 epidemic currently going on, we are focused more than ever on the health & safety of our guests & our associates. It is with this in mind that Best Western launched the “We Care Clean” program. Our enhanced safety practices at the front desk include minimizing your contact with personnel, streamlining check-in & check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch. Every key card is disinfected & sanitized with appropriate cleaning agents. Each room is sanitized, disinfected & inspected. Every guest room high touch points are cleaned with chemicals aimed at killing the COVID-19 virus. Where you touch, it will be cleaned with a focus on your safety. The room you stay in will likely have not been used for a period of 24-72 hours from the prior guest, a form of social distancing related to the life expectancy of the COVID-19 virus. It is unfortunate that your fellow guests made you feel uneasy by not taking the social distancing measures that you and our staff were and are taking to ensure the health and safety of all our guests. Our staff does its best to make sure all guests following the social distancing policies and procedures, but sadly some guests choose to think only of themselves and not their fellow hotel guests. We hope you will stay with us, again. Sincerely, Stephen Berwald, GM
This stay was absolutely wonderful it was comfortable. Everything was very clean and well taken care of. From the pool to our room we felt more at comfortable than we have ever felt any where else. The staff was so very kind and helpful. We could not have asked for a better experience.
Dear Toto241234, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our guest rooms and hotel to nice and clean and the staff to be friendly and helpful. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon. Stay Safe and Healthy, Stephen Berwald, GM
Hotel was very nice. Pool and jacuzzi were wonderful and staff was very nice. Will stay again for sure. I had my 2 small kids and they had a blast too. Bar was open for carry out too even during this corona bs
Dear crystalmarie121077, Thank you for taking the time to write a review about your recent stay with us at the Best Western Grand Victorian Inn, Sayre, PA. We are happy to hear that you found our staff to be friendly and our hotel to very nice. During this Coronavirus Pandemic, we are doing everything we can to help stop the spread of the virus. By using enhanced techniques to clean guest rooms after each guest stay and have heightened our sanitation of all our guest's common areas. We hope that you and your four-legged family members will stay with us again. Sincerely, Stephen Berwald, GM
We take a family trip to a hotel with an indoor pool every year this was our first visit to this hotel. Everything meet or exceeded our expectations, for the most part. We will definitely return in the near future.
Dear riqui1, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a great stay. Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes it very convenient for guests to get off and on the highway. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
We stopped overnight to break a 10 hour drive home from Christmas spent with grandchildren. into two 5 hour segments. The online description and ratings were belied by the truth. There was nothing Grand or Victorian about the place.
Dear ChimoToronto, It is unfortunate that you felt our hotel did not live up to the reviews and descriptions that other guests have posted about our hotel. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the BEST WESTERN Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guest rooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel during your recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
Stayed at the hotel, the yogurt expired by 5 days, they didn't care. They said it's good, you have to go off from smell and taste, why the hell would a guest need to be bothered by that? Disgusting. For the staff to say milk is off from smell and taste and not the date is a ludicrous statement, in America those dates are there for consumer protection.
Dear michaelaB9760JU, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us. We will be looking into the situation that you mention in your review and take the appropriate steps to remedy it and re-train the staff member that you spoke to about the yogurt. I hope that you will consider staying with us again. Sincerely, Stephen Berwald, GM
The hotel is 5 minutes from State Line Auto Auction. Which is where we go. After a 2+ hour drive it's great to arrive in time to relax over dinner. Then only have a 5 minute drive in the morning.Highly recommend this hotel.
Dear holmesc7776, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. Many of our guests, like yourself, like to take advantage of our onsite restaurant/bar for dinner or for enjoying a couple of drinks. Our location right of exit 61 on I-86 on the New York State, Pennsylvania border, makes us conveniently located to Stateline Auto. Our location also is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. I hope you continue to stay with us every time you are in town. Sincerely, Stephen Berwald, GM
Most emplyees there. Act like they don't care if you are there or not, or True meaning of satisfied customer..and some emplyees could use some good bedside manners and there are a couple of employees that does go the Extra mile for customer's
Dear Mrlongcoy, I do thank you for providing us with your distinct perception on the service that you received during your stay. It does allow us to take stock our strengths and identify any perceived weakness. If there is one thing I do know, our staff is not disinterested with their work or our guests and the service they provide to our guests is friendly and a bulk of our guests have told us. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way I hope that you will continue staying with us, as you have been for the past 10 days on 4 separate reservations. So that we can have a chance to provide you with a superior experience. But if you choose to stay elsewhere, we wish you the best. Sincerely, Stephen Berwald, GM
No towels for the pool, no heat in the jacuzzi, elevator did not work in the basement had to go outside to get back to the lobby to get to our room and woke up with bites on my left side. The staff was very friendly.
Dear dew11999, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We are disappointed to hear that you had trouble find pool towels that are located at the Fitness Center's check-in desk. We are happy to say that the Jacuzzi pump has been fixed and the Jacuzzi is back to proper working order. The elevator call button that a guest broke by punching it has also been fixed and is working again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience that you have come to expect from us. Sincerely, Stephen Berwald, GM
The room smelled of mildew and the beds are very uncomfortable. Had my son in the pool playing and I was asked for him to be quiet because of a wedding going on. The roof leaked into the hot tub and next to the pool.
Dear mgreeno, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guest's satisfaction is important to us and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again. Sincerely, Stephen Berwald, GM
This hotel has balconies. the rooms and beds are very comfortable. great pool sauna and hot tub. It's good that the area is attended. Bar and restaurant are good and reasonable. I don't understand the negative reviews. Our experience was anything but negative. I guess some folks just have to look for something to complain about and here you would have to look hard
Dear jimsrep2013, Thank you for taking the time to write a review about your stay with us at the Best Western - Sayre, PA. We are thrilled that you found our hotel to be clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an amazing time and had a chance to enjoy our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our restaurant/bar for dinner or to enjoy a couple of drinks and unwind. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This hotel obviously started its life as a nicely appointed, upscale hotel for the area. It has been adapted by Best Western into a nicely maintained standard BW with some extra benefits. Nice, hotel-style lobby. Brass and wood paneling on the elevators. The bathroom in my balcony room was an older design updated with nice features. The porcelain, cast iron tub was enclosed by an attractive and new-looking tile enclosure with new fixtures. The tile pattern is continued on the floor. Nice vanity with granite counter-top. Comfortable bed. Clean room. My only quibble with the room was a balky door handle. A lever-type, you had to lift it up for it to fully unlatch. During my six day trip, this was the only hotel where I had concerns about parking lot security. As I was checking in, the clerk was telling the folks before me that the parking lot had no security cameras. Every light pole in the lot had a large sign declaring the hotel not responsible for theft or vandalism. While it is true, they are not, It is disconcerting that they know they have a problem but don't take any steps to discourage the perpetrators. Breakfast was average and the dining area was spacious. Staff very pleasant an helpful.
Dear Bruce T, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. We are thrilled to hear that you found our hotel to be well maintained. Our staff takes great pride in providing superior service to every guest every time. Now, that the summer is over we are starting our next phase of our renovations. Just before the summer started (April and May), we completed laying new carpets in the guestrooms and all the public area. Laid new tile in our breakfast area and renovated the bar, which also received a new tile floor. The also received new guest room furniture. During our next phase we have replaced lighting fixtures in the guestrooms, and will be replacing all the guest room beds, and more. We hope that when the renovations are completed will be able to provide a better hotel and experience in the future for our guests. We apologize if the small signs in the parking lot area made you concerned about the vehicle. There was no need for you to worry about vandalism or theft of items from guests' vehicles.This is not an issue that we have at our hotel and that is not the intention of the signage. The intent is simply to let guests know that the parking lot is not a gated, secure parking lot. It is just like any other mall or department store parking lot. You would think that this obvious, but unfortunately, in today's world, sometimes it is necessary to state the obvious to some guests. We hope that you stay with us again so that can see our completed renovations. Sincerely, Stephen Berwald, GM
We stayed at this hotel in route to MA. It was a little older, but very clean and the customer service was excellent. Typical hotel breakfast but the presentation was better than most. The bathroom had been redone, very modern and spacious. Bed was comfortable. Convenient location right off the highway.
Dear O7267VWcatherinea, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy that you found our guest rooms to clean, comfortable, spacious and the staff to be friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NYS, PA border makes us a very convenient stop over. For guests traveling to the east coast. Our location also puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region. Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. Our area's best complimentary breakfast buffet is a great way to start your day off right. The buffet includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Best Western Grand Victoria Inn was nice for the overnight stop. However the lounge attached to this location needed some serious updating. We did not eat in Nite Train Lounge or have a drink. However we found a great spot for dinner just down the street at The Grill at the Train Station 718 N Lehigh Ave in Sayre. Wonderful people and excellent foodies!
Dear maryjanekeller58, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. Now, that the summer is over we will be starting our next phase of our renovations. Just before the summer started, we completed laying new carpets in the guestrooms and all the public area. Along with installing new guest room furniture. We disappointed to hear that you didn't like the renovations to the lounge, that we made during our first phase of renovations before the summer. During our next phase we are going to be replacing lighting fixtures, guestrooms beds, and more. We hope that when the renovations are completed will be able to provide a better hotel and experience in the future for our guests. We hope that you stay with us again so that can see our completed renovations. Sincerely, Stephen Berwald, GM
Short but Very enjoyable stay. Lost a decorative pin which many staff members helped to look and ultimately found. I was called and notified it would be put in the mail, since I had already checked out.
Dear Curiosity473419, Thank you for taking the time to write a review about your recent class reunion that took place here at the Best Western – Sayre. We are thrilled that we could help make your reunion a huge success! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or just here to attend an event. Furthermore, we were glad that we were able to find you lost pin and return it to you. We hope you will choose us for your next class reunion. Sincerely, Stephen Berwald, GM
Spacious room, clean hotel and friendly staff It is way above the regular best western and is close to the plus level. Breakfast is with regular items like eggs, bacon and sausage. Everything are in great order. No complaints
Dear tongc2017, Thank you for taking the time to write a review about your recent stay at the Best Western – Sayre. We are thrilled that you found our hotel to be spacious, clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Enjoyed our stay. Quiet and clean. Pet friendly. Some renovations done and some in progress but did not impact our stay as it was a weekend. Hotel was near good restaurants and easily accessible from the highway.
Dear 99beverlyr, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. Many of our guests like to take advantage of our cool onsite restaurant/bar for dinner or for enjoying a couple of drinks. However, if that doesn't interest you, there are several local restaurants just a block or two from the hotel. It is true that we are currently going thru renovations and that we are doing our best to minimize the impact the construction has on our guests. The fact that we are located, right of exit 61 on I-86 on the New York State, Pennsylvania border, makes a great stop for guests traveling along the highway. We hope you and your four-legged friends will come and stay with us again. Sincerely, Stephen Berwald, GM
I stay here for business once a week. I choose this hotel because there is plenty of parking I like the swimming area in the fitness center there is a restaurant and lounge on site and the hotel is comfortable and clean
Dear Andrew G, Thank you for taking the time to write a review about your recent stay at the Best Western – Sayre. We are thrilled that you found our hotel to be clean and comfortable. Our staff takes great pride in providing superior service to every guest every time. It sounds like you really enjoy our Fitness Center, which not your typical hotel exercise room. The Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Our onsite restaurant/bar is great for hosting a gathering of friends and family after a wedding or event or to just enjoy a couple of drinks or meal before retiring to your room for the evening. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
I booked 9 rooms for my family and our friends booked an additional 8 rooms. The rooms were clean, the breakfast area was large enough to accommodate our large group to sit together. We enjoyed the lounge, Courtney was a terrific bartender, very pleasant and accommodating to our large group. Everyone at the front desk was pleasant and accommodating. Tracy was the coordinator of the block of rooms. She did a terrific job of putting us all together on the same floor, making it easier for us to visit with one during our stay. This was a great staff that worked very well together.
Dear Departure40252903723, Thank you for taking the time to write a review about your recent stay at the Best Western – Sayre. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our onsite restaurant/bar is great for hosting a gathering of friends and family after weddings or events or to just enjoy a couple of drink or meal before retiring to your room for the evening. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
The service at this hotel was excellent. The staff is what made my stay excellent. All of the staff I encountered were friendly and accommodating, going beyond just doing their jobs. The location was easy to get to, right off the main thoroughfare. The lobby and lounges were clean, as were my room and bathroom, the latter well stocked with towels and the beds had plenty of pillows. I ate at the restaurant, which had decent food at a good price. The breakfast buffet was ample, lots of choices and was kept restocked by very friendly staff. The price for the room was far less than what I anticipated spending, always a plus!
Dear kelgehrke, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. Our area's best complimentary breakfast buffet is a great way to start off your day. With some many choices it is hard to go wrong. You can choose from a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. The onsite restaurant/bar located right off the lobby is great way end your day with a couple of drinks or meal before retiring to your room for the evening. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
my first time there and I loved it and I enjoyed it I love the pool the jacuzzi and me and my wife had a beautiful time I'll enjoy the the whole trip and I love that it was so quiet thank you and you'll see us again soon
Dear andy3572002, Thank you for taking the time to write a review about your recent stay with us at the Best Western - Sayre. It sounds like you had an amazing time and had a chance to enjoy our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. I'm sorry that you felt there was not much to do in the area. We hope to see again, soon. Sincerely, Stephen Berwald, GM
We have stayed here many time. It is getting better and better each visit. Clean comfortable rooms. Quiet AC is especially nice. Clean hotel overall. Spacious too. Only wish they had more functional elevators. But I'm sure that will be resolved very soon. A nice place to stay over night .
,Dear Garvp Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. We are happy hear that you found our guest rooms to clean, comfortable and spacious. Furthermore, we are thrilled to hear that you see that we are continuing to improve with each stay. As we continue thru our renovations, we are planning on addressing a lot more, one of those items will be he elevators. We hope that the renovations once completed will help us to provide a better hotel and experience in the future for our guests. We hope that we will continue to be your hotel of choose when you are staying in the area. Sincerely, Stephen Berwald, GM
The hotel was lovely. The staff was great. Breakfast was good, nice selection. Different waffle batter both days we stayed. The food in the lounge was awesome and the bar looked well stocked. We will definitely stay again.
Dear Nicole, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. We are thrilled to hear that you found our hotel to be lovely and our staff to be great. Our staff takes great pride in providing superior service to every guest every time. It sounds like you really enjoyed our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. In addition, we have an onsite restaurant/bar that many guests like yourself, enjoy by having a couple of drinks or meal before retiring to their rooms for the evening. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Clean but needs remodeling. Very worn looking. Bed too soft. Difficult to maneuver in facility. Got kicked out of a location and had to take door outside and walk around to get back in. Train noise and walls very thin
Dear FamilyGirlNewburgh, Thank you for taking the time to tell us about your recent stay. It is funny that you stated that we need to do some remodeling because we are currently at the end of our first stage of our renovations. In the past few months we have replaced the carpets in the hallways, guestrooms, and the rest of the public areas. We also replaced the furniture in the guestrooms with exception of the times that we are currently waiting to be delivered. Such as the lamps, phones and desk chairs. During the next phases of our renovation process we will be addressing the elevators, guest room bedding, the carport, the Fitness Center and other areas. We hope that the renovations once completed will help us to provide a better hotel and experience in the future for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Stayed 1 night At this BW property. Looked like a modern hotel from the outside, but all that changed upon entry. The elevators were older, they worked yes but not modern by any means. Hallways were also old fashioned looking, I believe there was new carpet though. Upon entry into my room the AC unit was literally from the 1980's, a old push button unit that barely kept the room cold. Had to keep bathroom door closed to contain AC was coming out. I wanted to sit at the desk and use my laptop, but there was no chair - called the front desk and someone brought up a basic chair. Breakfast was Ok, staff was filling the items that were low. You can hear the train at night - but not that bothersome at all. One of the issues i saw immediately on arrival was the weeds growing in the mulch in the front, just looked unkept. It was raining out when I arrived, - when the rain stopped it was still raining under the carport for some time, obviously some work needs to be done there to fix the leaks. Also the lighting under the carport - about 4 light fixtures were out.
Dear AMTK41, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is true that we are currently going thru renovations. You are correct in stating that the hallways, guestrooms, and the rest of the public areas all have new carpeting. In addition, the furniture in the guestrooms a is new, with exception of the times that we are currently waiting to be delivered. Such as the lamps, phones and desk chairs. In the next phases of our renovation process we will be addressing the elevators, the carport, the Fitness Center and other areas. We hope that the renovations once completed will help us to provide a better hotel and experience in the future for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
After 3 days of business travel I found this Oasis in PA. A friendly greeting on arrival with helpful main desk young lady who helped me settle in. Good Dinner suggestion, a local Sports Bar with a wide assortment on the menu. Comfortable bed, and a sound sleep. On my list to stop there again when I am in that area.
Dear Frances, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are thrilled that you found our hotel to be comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
The spa tub is my favorite part of our stay everytime. Hotel is clean and affordable. Hotel staff very nice waffles are the best for breakfast. The pool is also warm. Sometimes kids ding dong ditch ur door but overall we had a good stay.
Dear Shane, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. It sounds like you a great stay. We are thrilled that you found our hotel to be very clean and affordable. Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This hotel was nice for the price. It has a great location, but you do hear trains and general street noise. The breakfast area is well-stocked with eggs, sausage, some fruit, waffle makers, bagels and donuts, cereal, and coffee and juice. The only problem we had was that the air conditioner wasn't working when we arrived. The temperature outside was 90 degrees and humid, and the room was almost as warm. It seemed to be running, but the room wasn't cooling off , so the first night was a little uncomfortable. We told the front desk about the the next morning, and she said that it probably just needed to be reset and she would send someone up. When we returned later that afternoon, the room was still warm, so we mentioned it again. When we returned later in the day, the room was cool, and we didn't have any more problems with the AC after that.
Dear HawaiiHarrisons, Thank you for taking the time to write a review about your recent stay at the Best Western Grand - Sayre. We are thrilled that you found our hotel to be priced right. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our convenient location, right of exit 61 on I-86 on the NYS, PA border, puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Very good hotel. Staff attentive and nice and clean. Highly recommend while in the area. Centrally located to all attractions, convenient store right across the street. Easy access in and out and adequate parking.
Dear Angelafaccone, Thank you for your quick review of your recent stay at the Best Western – Sayre. We are happy to hear that you found our hotel to be very clean, and the staff to friendly and attentive. Our staff takes great pride in providing superior service to every guest every time. Many of our guests have told us that they find our location right off I-86/Rt. 17 at exit 61 to be very convenient and centrally located. Our location puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region. Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We look forward to seeing you in the future. Sincerely, Stephen Berwald, GM
The hotel is reasonably priced, although it appears to be a bit tired looking. I think that with a fresh coat of paint in the guest room it probably would have looked better. The carpeting in the room and hallway looked okay. One lamp in the room was stained. The bed skirt on the bed was wrinkled. There is a desk in the room, but no desk chair. The towels were not thick, but were fine for our use. We found the beds to be comfortable enough. The hotel has an excellent gym, with several treadmills and free weights. You can swim in their indoor pool or just relax in the large hot tub. The hot tub sorely needs to be repainted. I think that with some attention to updating the hotel it would probably be a four-star hotel with the amenities it offers. While in the area, eat dinner at the Tioga Downs Casino Resort. They have a reasonably priced buffet and the food is delicious.
Dear karoleigh, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. It sounds like overall you had a pleasant stay. Our staff takes great pride in providing superior service to every guest every time. As we continue to go thru our renovations it is nice to hear guests tell us that they like the renovations that we have completed, like the new guest room and hallway carpeting. Our next phase of the renovations will see new guest room and hallway lighting, along with other changes. We hope that all these improvements will ensure we offer a better experience for guests. It sounds like you were able to take full advantage of all our Fitness Center. Which is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many guests love our location because we are just one exit away from Tioga Downs Casino. We hope you will come and stay with us again and see how we are progressing in our renovations. Sincerely, Stephen Berwald, GM
Overall good price and convenient location.. There was a baseball team of 10 year olds running wild in the evening through the halls disturbing guests and ignored by the parents supposedly in charge. Front desk didn't offer much help, just telling me their curfew was at 10:30!!!
Dear leddy819, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. It sounds like your stay overall was a pleasant stay. Many of our guests have told us that they find our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be very convenient. Our location puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. It is unfortunate that during your stay some of the other guests allowed their kids to miss behave and cause a lot of noise, while you were trying to sleep. When this happens, we talk with those guests and ask them politely to change their kids' behavior and to respect the other guests who are trying to sleep. Most of the time the guests cooperate with us and get their kids to change their behavior. On rare occasions, these guests choose not to change their kids' behavior, or their kids choose not to listen to their parents. The situation you experience was addressed. You just may not have been aware of it because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. I hope that you will consider staying with us again. So, we can have another chance to provide you with a superior experience that you are accustomed, too. Sincerely, Stephen Berwald, GM
Except for the room decor which was a bit dated and a little bizarre, the hotel was wonderful with amenities we would expect from a much more expensive place...hot breakfast, pool, hot tub, fitness center, restaurant (more of a bar with food), etc.
Dear Dherbert53, Thank you for taking the time to write a review about your recent stay at the Best Western - Sayre. It sounds like you had a great stay. We are happy to say that we currently going thru renovations and the reasons the décor seems a little bizarre, as you say, is because some items have not arrived yet, while other items have. So, in other words we are in the middle of transitioning to a more contemporary look. Our Fitness Center is not your typical hotel exercise room. We have an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We have a lot of guests that like to take advantage of our restaurant/bar for dinner or enjoying a couple of drinks. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
I stayed only for a night driving from Niagra to NYC. Hotel is a bit old and it shows, but very clean and well mantained. Room was nice and clean so was the bathroom. The only down side on the room was that I was given a room facing the back of the hotel and there is a rail road there. I heard a couple of trains passing by and that's it. Front desk staff was very helpful, after my check out I called the hotel to inform that I had left something behind and was driving back to the hotel to pick it up. buy the time I reached the hotel my item was at the reception waiting. Thank you. Breakfast was what you would expect. Very good value for money.
Dear Alex C, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian -Sayre. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to NYC from Niagara Falls or vice versa. We are happy to hear that you found our hotel to be well maintained, very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
5 of us-3 generations travelled over 4 1/2 hrs for our trip and the beds were welcoming after we got settled. After a nap, we visited! The staff were very friendly and helpful to kids trying to get on wifi.
Dear Rebecca K, Thank you for taking the time to tell us about your recent stay at the Best Western - Sayre. We are thrilled that you found our hotel to be comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Outside yard is pretty and the main entrance/check-in area as well. Room itself was ok. Second floor smelled mildly of smoke on arrival. We stayed on a Sunday and to our surprise a large group of people gathered to party and drink alcohol in the business center outside our room. The party continued past 11 pm (contrary to the sign at the elevator saying it's quiet time by that hour). We had to walk through this crowd to get to the elevators and it was awkward. I've stayed at tons of hotels and have never seen a group of people drinking into business center area to party. The next morning there were empty beer cans beside the elevator. It definitely did not feel very family friendly at all and the whole party stuff really caught us off guard. Yikes!
Dear ellerbees2019, Thank you for thanking the time to write a review about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is unfortunate, that you encountered fellow guests that weren't as polite and considerate to fellow guests as you are to other guests. We do our best to encourage all our guests to be courteous and polite to each other. Sadly, some guests chose to act like they are in their own backyard having a party with their family and friends. When this happens, we talk with those guests, and asking them politely to change their behavior and to respect the other guests in the hotel. Most of the time the guests that are not being courteous, change their behavior. On rare occasions, like the day you experienced, the guest chooses not to change their behavior and only think of themselves. The situation you experience was addressed by our staff. However, we thought that it had been addressed to the satisfaction of all our guests whom it affected until your review. You just may not have been aware of our staff addressing the situation because when any action is taken by our staff it is done with discretion and the utmost courteous as to not escalate a situation into something more. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
The staff and service during our stay wer excellent....but...everywhere we turned there was need for routine maintenance. From elevators and laundry facilities, to electrical devices and door locks, even trim and furnishings. Apparently we were booked into one of the two remaining rooms not remodeled, even tho we reserved it two months in advance. Our room was full of extremely used and mismatched furnishings (torn apolstry,worn tabletops,useless receptacles,hvac unit in need of seriuos maintenance). We are not ones to complain,so we did'nt;we just will not choose to stay in a B/W again. In no way what offered was worth the $600.00 we could have spent in another hotel. Very disappointed.
Dear Escape4427066513, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. While it is true that we are currently going thru renovations, it doesn't mean that you should have had such a poor experience during your stay. Our guest's satisfaction is important to us. Using your feedback, we have implemented changes to the renovation process to minimize the impact to our guests staying at the hotel during the renovations. We hope these the changes will ensure we offer a better experience for guests. Likewise, we hope that the renovations once completed will help us to provide a better hotel and experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
avg. just an a typical hwy hotel ... nothing around you should travel a little more to a bigger town or city ,, only place around to buy drinks or something to eat is a gas station /mini mart across the street
Dear craig D, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. Many of our guests like to take advantage of our cool onsite restaurant/bar for dinner or for enjoying a couple of drinks. However, is that doesn't interest you we are just a block or two from several local restaurants and a McDonald's, Taco Bell, and a Kentucky Fried Chicken. Most of our guests enjoy the fact that we are a little bit in the middle of nowhere, but are just minutes from everything. They like the fact that we are located, right of exit 61 on I-86 on the New York State, Pennsylvania border. Which is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you are in our area I hope you will stay with us again and see just how close we are to everything. Sincerely, Stephen Berwald, GM
We stayed here twice in the same week as we had chosen this hotel as the interim place to travel to Niagara falls. There is not much con staying in this hotel. Plenty of parking, courteous staff, nice and clean rooms. Breakfast is good and pretty much standard we see in 3 star hotels. Make your own waffles is part of the breakfast. . This hotel has coin operated laundry unit. WiFi is pretty fast. We didn't eat in the restaurant in this hotel. There are fast food chains like subway, Taco Bell, pizza hut less than a mile form this hotel Cons: Elevator is bit old and takes lot time just to reach next floor. There is not much view from the room window though. Even from the 4th floor the trees block the view of the mountains.
Dear TamilPayani, Thank you for your quick review of your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are happy to hear that you found our hotel to be very clean, and the staff to friendly. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to NYC from Niagara Falls or vice versa. Our complimentary breakfast buffet, which is the best in the area, includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We also have a full Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We look forward to seeing you in the future. Sincerely, Stephen Berwald, GM
My wife and I have stayed here a few times and we always get excellent service. The rooms are always clean and comfortable. The rooms are affordable and we feel like royalty when we stay here. We get the best of everything. A great value, a great room, and great customer service. The hotel is easily accessible from NY Route 17 and I-86 at Exit 61. The best part of this hotel is that it's not usually that busy. It's not noisy and crowded, which makes it easier to relax more. The pool and hot tub are at the bottom of the hotel, which means you don't hear much other noise. That's definitely a nice touch. We are repeat guests for sure
Dear NumberOneRewiewer, Thank you for taking the time to write a review about your recent stay with us at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an amazing time and had a chance to enjoy our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region. Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Each year e travel with another couple from Michigan to Brimfield, Massachusetts for a week of antiquing. Stopping at Sayre, Pennsylvania is the regular mid-point for out travel. We were one again pleased to stop at this Best Western. We knew that we would stop for the day at a location with great accommodations and a restaurant. We were not disappointed. The hotel was just vin the final stages of upgrades, but there was nothing that spoiled our stay. Everything was first rate.
Dear truetravelcompanions, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to the Midwest from the east coast or vice versa. We hope that will continue to stay with every time you are passing thru our area. Sincerely, Stephen Berwald, GM
The hotel is being renovated (we were not disturbed by any noise). Our room was recently renovated. Our room was clean, spacious and comfortable. The staff were friendly, helpful and polite. The complementary breakfast was very good. The hotel has a nice sized pool. The hotel is just a minute off the highway. Really enjoyed our stay and will definetly stay here again! EC
Dear Ernie C, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a great stay. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes it very convenient for guests to get off and on the highway. We hope you will stay with us again, soon. Sincerely, Stephen Bereald, GM
We were making a quick trip with our two small children to visit family. The hotel room was priced great. It was clean and the staff were very friendly. Breakfast was good. My son especially loved the waffles. The only negative thing I'd say is that the walls seemed thin because I could hear the guest in the room next to me if they coughed or talked loudly. I could also hear their shower and toilet at all hours of the night. Which neither were faults of the hotel. We will definitely stay here again. Hopefully we will have time to take advantage of the pool on our next stay.
Dear Tourist31905408824, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Hopefully, when you come again, you and family will be able to take full advantage of our Fitness Center, which is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Lady at check out not super friendly. Everything else was good. Breakfast was good. Did not use the pool, so can't review that or the fitness room. Close to good restaurants,but not much to do in the errands.
Dear jackiecI6330AM, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Maybe the next time you stay with us you'll be take full advantage of our Fitness Center, which is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We hope to see you again, soon. Sincerely, Stephen Berwald, GM
My stay most recently at the Best Western was the best ever. Each time I go I find myself saying why do I wait so long in between. I enjoy the fitness area the pool is my favorite. The minutes and hours pass by and I don't have to worry because its on Best Western Time and when your there time doesn't matter. This past stay I was able to enjoy it with my daughter and son in law and her family it was the first time I was able to meet my grand children the time flew by and we enjoyed it very much. This is where the tittle comes to play take some time for yourself you will be glad you did the staff will take care of you completely and you will be very satisfied with your surroundings and the cleanliness of the hotel and your room choice.
Dear Odyssey53966790584, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I can't say enough about this hotel! The staff was friendly, accommodating, and personable. The hotel was so clean and we were told that all the rooms had just been refurbished with new furniture, new flooring, new everything and it was evident! The pool was heated and well maintained. Hot Tub was wonderful but could use a little facelift. The laundry facility was greatly appreciated as this was our ninth day of vacation. The continental breakfast was great and again the staff was wonderful! This is our second stay at this hotel and I will definitely go back when our travels take us back in that direction!
Dear 200pennys, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This property used to be so nice. Had high expectations. Was given a ridiculously hard time on the phone about checking in early. Room smelled like smoke. Construction materials just outside our door in boxes. Bedbug found in another family member's room. Sunday morning front desk clerk was very rude. Event planner was super nice which is the only reason I gave two stars. She needs to work for a nicer property. She'd bring in lots of business with her professional behavior and willingness to help her guests have positive experiences. I recommend Wyndham!
Dear dbppsu, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. While it is true that we are currently going thru renovations, it doesn't mean that you should have had such a poor experience during your stay. Our guest's satisfaction is important to us. Using your feedback, we have implemented changes to the renovation process to minimize the impact to our guests staying at the hotel during the renovations. We hope these the changes will ensure we offer a better experience for guests. Likewise, we hope that the renovations once completed will help us to provide a better hotel and experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
They told my family and I what the pool hours were however failed to mention that they really close the pool earlier. We stayed at this hotel specifically for the pool...try explaining this to your upset kids
Dear NCMom2010, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Excellent hotel. Everyone that worked there was friendly, personable, and was genuinely welcoming. I didn't get that "fake-hospitality-friendly-worker" attitude that you get at most places. The people that work there are professional, down-home, good, friendly people.
Dear Explorer26997627154, Thank you for taking a moment to rate your recent stay with us at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled to hear that you found your stay to be worth 5-STARS! Our staff takes great pride in providing superior service to every guest every time and making our hotel your home away from home. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Hotel was short staffed especially for breakfast. The lounge had no beer or liquor because they were waiting for the license. The room wasn't as clean as we accustomed. We have stayed here several times before and this was the first time we were disappointed .
Dear hapark9, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us. You are correct in your presumption that our change of ownership has caused some unforeseen circumstances to arise rather quickly. The new owners have taken all the necessary steps to allow the restaurant/lounge to operate at its full capacity. We are just waiting for the State to finalize the paperwork. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience you are accustomed too. Sincerely, Stephen Berwald, GM
Hotel itself is adequate...a bit dated but clean and well kept. The key difference between this BW and other newer properties in Sayre is a lounge. However, despite the welcoming neon signs in the windows, they are in a dry state. While there is no indication of this on the website or given at check in, they have lost their liquor license. Not sure if this is due to change in ownership, and perhaps it is completely beyond management's control, but the lack of finesse in communicating this to guests was a deal breaker, in my opinion. A savvy manager would have partnered with a nearby pub (Alligers, perhaps) and provided a menu and discount coupon at check in along with a brief explanation of the hotel bar situation (maybe even a free drink for the BWR loyalty members if state law and management skills allow). Just some beer for thought.
Dear ROCchef, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us. You are correct in your guess that our change of ownership has caused some unforeseen circumstances to arise rather quickly. Your suggestion of working out a temporary solution with a local business is a good one. Which is something that we did, by working with Lane's Beverage to deliver beer, etc. right your guest room. Unfortunately, it sounds like our Front Desk Staff did not communicate this to you. . I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Very clean hotel, bright lobby, room was large and very clean, very quiet so sleep quality was great. Close to resturants and right off the Interstate, would certainly stay at this Hotel again. Would enjoy going back in the summer to enjoy the pool and outdoor terrace.
Dear Lorraine, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Stopped for the night on our way to New York city. Great over half way point from Ontario. Short 3 hour drive the next morning Good hot breakfast with hot cereal. Bacon and eggs. Lots of variety. Clean hotel. Right off the hwy.
Dear 3Dgee, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to NYC from Niagara Falls or vice versa. Our staff takes great pride in providing superior service to every guest every time. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
We had our annual Winter Conference at the Best Western Grand Victorian Inn in Sayre PA this year. Tracy set everything up for us and could not have been more pleasant, professional and accommodating. Deb, Casey and the rest of the staff were wonderful. We had 2 meals there- great food, great facility- extremely pleased !
Dear Tom C, Thank you for taking the time to write a review about your recent conference that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help make your conference a huge success! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or just here to attend an event. We hope you will chose us for your next conference. Sincerely, Stephen Berwald, GM
Great location and reasonable price, however not suitable for family's with kids under 5..... lots of noise and foot traffic from adjacent rooms and lot come back from bars late at night.... close to ski lifts abs for short trip as couple with no frills would work well
Dear coslad 17, Thank you for taking the time to write a review about your recent stay. However, I believe you have our hotel confused with another location. As the closest ski area to us is Greek Peak, which is over one hour away (50+ miles), in Cortland NY. Plus, our Fitness Center is a great place to entertain kids who are looking to have fun. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We are located right of exit 61 on I-86 on the NY, PA border which puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region. Likewise, we are also just 40 minutes from Watkins Glen the home of the Watkins Glen International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you and your family are looking to get away for a weekend you should come and see all the wonderful things that our area has to offer. Sincerely, Stephen Berwald, GM
All of the staff was very helpful. Checking in an checking out was very quick. We ended up upgrading one of our rooms at the last minute and they were very helpful and super quick! Absolutely no complaints!
Dear Nomad52586637601, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Great hotel, clean, quiet, friendly great staff ! The area is convenient right off highway. Great wing place a few doors down and you can walk. The hotel has a restaurant bar/lounge also. You can opt to eat in also.
Dear Mobile48759257644, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 does make us very convenient for travelers. We hope that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM
Great hotel away from traffic and main road. Very quiet area. Staff was wonderful and room was clean. Booked a king room with whirlpool tub which was the very end room on the floor. No noise! Room allowed us to have our fur baby. The hotel had a potty area for dogs on the one end of the hotel. Only downfall was we were on the opposite side of the hotel from the potty station which made it kind of annoying to walk all the way to one end of the hotel to the other early mornings. Wish they had stations at both ends of the hotel outside but I get not all people clean up after their pet! Other than that it was a wonderful stay and we will be staying again!
Dear TravelingGibby, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you had a very good stay. We are happy that you found our guest rooms to clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time, even our four-legged guests. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Stayed here while sadly in town for a funeral. Aside from one of the beds being broken on one side and the eggs at breakfast leaving something to be desired, it was a quaint, quiet stay. Would come back.
Dear meganhP5194AS, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are happy to hear that you found your stay to be pleasant and would stay with us again. We have remedied that issue with the one bed in the room you stayed in. We hope will see you again soon. Hopefully, for a joyous occasion. Sincerely, Stephen Berwald, GM
My husband and I stayed here for a family wedding. Upon checking in, our first impression wasn't a good one! The glass on the entrance doors were dirty. Check in was easy and pleasant and we headed to the elevators. They were also dirty on the outside and the doors were smeared. They have two elevators, but only one was working. I was worried about our room. Our room was very outdated but clean. Also, it was very dark. The lighting was horrible!There was a broken handle on the dresser. Soon it was time for the wedding. The room looked very pretty and the bride looked amazing! Now, the food, it was delicious! I was very pleasantly surprised! We had a very nice time! I am aware that this is a pet friendly hotel and that could account for the smeary doors, but someone needs to stay on top of that!
Dear KathyBlue52, Thank you for taking the time to write a review about your recent wedding that you attended here at the Best Western Grand Victorian Inn. We are happy to hear that you had a good time at the wedding and enjoyed the meal that the bride and groom choose for their dinner. Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or just here to attend an event. We hope you will chose to stay with us the next time you are traveling to our area. Sincerely, Stephen Berwald, GM
The hotel in the casino was sold out, so we ventured into the nearby town of Sayre, PA. The hotel was conveniently located next to a highway exit, and was quiet and well staffed. The room was spacious if a tad outdated, but the price made up for that. The from desk staff was polite and helpful, and the breakfast room was quite large; no problem chowing down the ample fare at one of many large tables.
Dear Zgodan, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are happy to hear that you enjoyed your stay. Along with only being 15 minutes from Tioga Casino, we are just a short scenic drive to Ithaca or the Finger Lakes region of NY. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
I've been to this hotel multiple times- the service is always outstanding, the staff is always exceeding my expectations! Breakfast was excellent as usual. I never want to leave and I can't wait to go back :)
Dear Tom, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will see you again, real soon. Sincerely, Stephen Berwald, GM
The Best Western in Sayre was beautiful! Very clean, excellent customer service, friendly and willing to do anything that was asked. We had 50 rooms in a group block for my son's wedding. In addition we had the Princess Room for hair and makeup with lunch for the girls. Perfect room and the food was delicious. In addition we ran a tab in the bar and were provided with wrist bands to signify who was on our tab. Pizza was brought in for us in the bar. Every aspect of our weekend was perfect! Thank you
Dear Debbie F, Thank you for taking the time to write a review about your recent stay here at the Best Western Grand Victorian Inn. We are thrilled that we able to be a part of what sounds like an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish your son and new wife the very best and hope that they will come back to celebrate their 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM
My wife and I decided to stay here again and we were very pleased with everything, like always. Mercedes was super nice to us at check in and she was polite and energetic and that's a great vibe when you check into a hotel. We had a couple of minor issues, but they were resolved in a quick and efficient manner. Our room was very hot when we walked in and we didn't receive any of the wake up calls that we requested, but everything was taken care of. John and Stephen were apologetic and accommodating when we had those issues and definitely made things right for us. That's how it should be at a hotel. The hotel is in a quiet location right off of NY Route 17 and there is no noise from the highway. We will definitely stay here again and again
Dear Joe, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our convenient location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes ideal for guests who are just traveling thru the area. Likewise, our location makes us ideal for guest who want to spend some time in our area and see everything our area has to offer. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you'll stay with us again, soon. Sincerely, Stephen Berwald, GM
This Hotel is a bit out dated! Scratched word in the elevator, old busy rugs, older furniture. It is clean however! That is more important to me than the overall decor. The staff was scarce but there is no real complaint about the stay there. Bed was ok as well, not uncomfortable but nothing that makes you want to stay even longer. Tv was small, and choice of channels was limited. We ended up falling asleep to watching a movie on Netflix on our phone! Breakfast had a decent choice.Again, average about what you would expect!
Dear Penny S, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are happy to hear that you found our guest rooms to nice and clean and that you enjoyed our area's best complimentary breakfast buffet. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Stayed here for 4 nights while going to Watkins Glen for racing weekend. Place is in nice shape, considering it is not new. Staff at the hotel were very good whenever asked for anything. Only issue was room had a mysterious water leak. Never tried the breakfast, but it did look good while getting a coffee to go.
Dear GlennP836, Thank you for taking the time to write a review about your recent stay with us at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. Our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region. Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
There aren't many hotels in this area, but this place is still top of the line. We were greeted by a friendly, helpful desk clerk. Our room was clean and comfortable. We have stayed here several times and are never disappointed. Definitely a quiet, safe place to stay. Breakfast is great and the breakfast room is large.
Dear stflarkeyfamily, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This is the best location that I could have chosen for my wedding rehearsal, ceremony, and reception. The staff was amazing and extremely accommodating with everything! Fun and beautiful location with truly wondeful staff. I would definitely recommend this location to anyone!
Dear ashleyopie15, Thank you for taking the time to write a review about your wedding ceremony and reception that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help you have an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish the two of you the best and hope that you will be back to celebrate your 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM
Hotel & Staff went out of their way to ensure our event was problem free. We are a mature biker group and have rallys all over the eastern US. Rooms were roomy and clean, Are rooms were ready early for check in and were clean. We had 3 food Parties during the week and the food & service were outstanding
Dear dresserstrav, Thank you for taking the time to write a review about your weeklong event that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help you and the rest of your group have an amazing week of fun! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish all of you safe travels and hope that you will come and stay with us again. Sincerely, Stephen Berwald, GM
The inn is just off I-86 in a quiet location free of road noise. The breakfast meals are good served up by very nice staff, frankly everyone working at the Inn are very pleasant and go the extra mile to meet your needs. The bar also serves as the onsite restaurant that offers good fairly priced meals and offers craft beer from a local brewery. While not used, the fitness center, hot-tub, and indoor pool make this a good winter stop. The entire hotel is non-smoking.
Dear Gaylord, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy that you found our guest rooms to clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border, makes us convenient for travels to find us and to get on and off the highway. Our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Super facility! Awesome rooms, friendliest staff. Even though the hotel was crowded while we were there, there was no change to the quality of service. Food in the restaurant was great as were the prices. I won't stay anywhere else!
Dear suzannelA3185OB, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests like take advantage of our cool restaurant for dinner or to enjoy a couple of drinks. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Usually when you pay less than you expected to, you tend to "expect less"...Not the case here! Amazing staff, clean comfortable atmosphere, great price. Stayed at a more expensive hotel last time we visited this are (not any more!) Will definitely stay HERE again.
Dear Inspiration19120, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
The rooms are outdated and dark. The furniture is severely worn, scratched and dull. The chair and foot stool were frayed and severely worn alonf witht the drapes and curtain. The room was very dark and the flourescent bulbs were yellowish in color. The fridge and microwave blocked the aisle so you couldn't fulley open the closet door. Because of the blockage you had to turn sideways to get by.
Dear kaisertad, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
This is the best hotel we have found in a very long time, for the money. Very reasonable & high quality, with nice size rooms, comfortable bed, clean bathroom, and lots of amenities. When we come to this area to do things, we always stay here.
Dear Celine, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
This hotel is not near anything but close to a lot. We used the hotel as a base that was 30 minutes to 90 minutes from wherever we wanted to go on our Labor day weekend trip to the Finger Lakes. The State Fair in Syracuse, the Balloon Festival in Dansville, Watkins Glen and Senica Lake, and visiting friends in Binghamton and Montrose. The rooms are large, the breakfast is great, location is right off the highway.
Dear George, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. We may be a bit in the middle of nowhere but we are just minutes from everything. We are located, right of exit 61 on I-86 on the New York State, Pennsylvania border. Which is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. I hope you will stay with us again the next time you are traveling to our area. Sincerely, Stephen Berwald, GM
The Best Western in Sayre is a nice and comfortable hotel located right off the highway. The location is great for us, but we wish the hotel would get a facelift/update soon. It appears to be stuck in the 80s and needs a good renovation. Staff is very friendly and we will stay here again as it is close to all we need. It would just make a better impression for all guests if it received an update.
Dear sardrey, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy that you found our guest rooms to clean, comfortable and the staff to be friendly. Our staff pride in providing superior service to every guest, every time. Along with being just a convenient short scenic drive to Ithaca or the Finger Lakes region of NY, we are also close to Corning Museum of Glass and Tioga Downs Casino. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Great visit. Great staff. Great breakfast. Will recommend this hotel to anyone that is traveling in this direction. I will definitely stay here again when I'm in the area. Keep up the great work. Thanks
Dear Michael H, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
The room was spacious and clean with a huge bathroom for a hotel room. The bed was comfy with some of the fluffiest pillows I've ever seen. Still had trouble sleeping but that was due to working nights. There was a nice little sitting area, desk, and mini fridge with microwave.
Dear mgranville, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Visiting family in Owego but local hotels were little higher priced. So we decided to stay here since price was much better. Right off Rte 17 (86). 15 min from Tioga Downs. 50 min from Lakes & wineries. Room was very clean and comfortable. Free breakfast was good. Indoor heated pool and jacuzzi with large workout room. Plenty of parking. Would highly recommend staying here.
Dear Debbie L, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border makes us an ideal hotel for guests to stay who are traveling to the area. We are just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you are in our area I hope you will stay with us again and see just how close we are to everything. Sincerely, Stephen Berwald, GM
Beautiful hotel with spacious and updated room great sized pool for families and a delicious breakfast with fresh eggs and make your own waffles that the kids love. I would definitely recommend this hotel for families. And very reasonably priced for the value!
Dear robertdL4259YS, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Hotel was spacious and clean. Great room with plenty of space. Really nice indoor pool for kids and fresh breakfast was delicious! Eggs and make your own waffles were especially good. Near the casino. Stayed there on way to Watkins glen park
Dear Mary Beth D, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Had to get a hotel room unexpectedly while visiting area. Really appreciated the location, price, friendly staff, room quality and amenities. They made an unexpected stay easy and pleasant. Highly recommend!
Dear Jennifer, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Price was good for all offered. Only 15 minutes from Elmira, where room were sky high due to Watkins Glen races. Bathroom very large. Closet was dark. Lighting altogether could have veen better. Slow drains, but great water pressure. Nice lobby. I didn't use the restaurant but heard it was good. Bed was comfortable. Gas station right across the street. Easy on and off highway. Would stay there again.
Dear bnscherer2018, Thank you taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. I'm happy to hear that you enjoyed your stay. The staff takes great pride in providing superior service to every guest every time. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 15 minutes away. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you are in our area I hope you will stay with us again and see just how close we are to everything. Sincerely, Stephen Berwald, GM
Stayed at the Best Western for 2 nights while attending a family reunion. The hotel is very nice. My room had a large king bed, flat screen tv, chair and desk and a very large bathroom with a great shower. There was also a microwave and fridge. The hotel has a restaurant and bar plus an indoor pool. Would stay again if back in the area.
Dear Joesph, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you had a great time with your family reunion. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I had a wonderful time. The staff here are good and treat you with respect. I would stay here again. I would stay here anytime i come back home and the prices are wonderful along with the staff. The food is awesome as well.
Dear Dale T, Thank you for taking the time to tell us about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests like to take advantage of our restaurant/bar for dinner or to enjoy a couple of drinks. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This was a return visit for work with the church, and this time in Sayre, PA. As before, the room, one which is handicapped accessible, was clean, comfortable and quiet. We did not ask for any room service as we maintained the room ourselves. We did secure needed towels and wash clothes and garbage bags. The staff was very helpful. The breakfast options were wonderful. We had a busy weekend, but our hotel was a great place to rest and relax between activities.
Dear Orrin N, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Rooms and common areas are extremely clean. I was impressed at how clean bathroom was. Housekeeping does a fantastic job. Bed was very comfortable. Breakfast was outstanding and if you're looking for one of those fabulous waffle makers, they have not one, but two. Blueberry and regular batter was available. Staff is very friendly. There's a bar and grill type restaurant in the hotel that does a very nice job. Even though they gave us the wrong room key and I walked in and most likely frightened some poor lady, I'll still give this hotel 5 stars based on the type of experience I'm looking for when I travel.
Dear TripperDT, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Just a weekend get away for the wife and I. Friendly people. In need of a update / remodel. Walls are thin, people in the next room really enjoyed there evening. Glad we did not have children with us. Wife woke up with what we think was a spider bite. Finger lakes area is beautiful.
Dear Allen, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a good stay and found and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
The outside looks nice. Looks like they are remodeling the front of the building. The inside needs work. Got a bite on the back of my neck. Had to be while I slept didn't have it before. Couldn't get air conditioning control to a moderate temperature. The walls have to be very thin. Heard our neighbors enjoying themselves last night. Wow!!@ The breakfast buffet wasn't that good On the positive side the front desk ladies were pleasant and helpful. Giving us suggestions on where to eat. Great job ladies.
Dear Diane, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a good stay and found and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
We had a wonderful time at your Best Western in Sayre! Mercedes and Kacey we're wonderful and took care of us at the front desk. Our grandkids had a BLAST playing racquet ball and swimming at the fitness center where Carol, Patrick and Cindy were AWESOME!! We ate at the restaurant and Trish was great, but we adored Denelle on our 2nd night she was AWESOME with the kids, the CHEF Dylan was AMAZING and prepares DELICIOUS meals the kids ate like never before even asked him for his chicken finger recipe. ?? Our room was clean and tidy thanks to Levon! Our breakfasts were just as DELICIOUS and the ladies did such a wonderful job keeping everything so neat and filled up thanks to Janet, Sandy and Machelle. We couldn't have had a better time thanks to everyone for making our stay so ENJOYABLE! We will definitely be back!!! Kimberlee and George Williamson Springwater,NY
Dear Kimberlee and George Williamson, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time! Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Many of our guests like to take advantage of our cool onsite restaurant for dinner or enjoying a couple of drinks. We look forward to you staying with us again! Sincerely, Stephen Berwald, GM
We stayed 2 nights during Memorial Day weekend, undoubtedly one of our best stay. Hotel itself is clean, well appointed, room we stayed had fridge and microwave which worked well for us, but I guess it's the people who makes the difference. The staff is very nice and helpful, particularly the servers at the breakfast were very prompt in refilling the food, addressing individual needs and above all carrying lovely smile all the time. A real value for money.
Dear pankaj r, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I feel most hotels aren't as nice in person as they are in photos. But this one holds up to the photos. The hotel has a nice gym: free weights, elliptical machines, treadmills, etc. and even a racquetball court and saunas. The pool and hot tub are nice and the temperatures were where they are supposed to be. The breakfast included donuts, cereals,fruits, bagels, etc. plus scrambled eggs and bacon. The room was clean, but beds were a little rough. Overall, for $87 total, I thought this hotel was a great deal!
Dear Mike H, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time and thoroughly enjoyed everything our hotel has to offer. Like our area's best complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our Fitness Center is not your ordinary hotel workout area. Our Fitness Center has an indoor heated pool, hot tub, men's and women's saunas, two racquetball courts (one court double as a basketball court), a large weight room and more. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Very clean and nice hotel. We just stopped for 1 night. Kids liked the swimmingpool. Breakfast was OK and the staff was helpfull. Next time I will certainly come back here when we are in the area.....
Dear duco1, Thank you for taking the time to write a review about your recent stay. It sounds like you and your family had a good time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
We stayed at the hotel from Friday to Sunday for a friends wedding and upgraded to a Jacuzzi suite for a very modest charge. The hotel is very well maintained and in a quiet setting. The staff is very friendly and helpful. We very enjoyed our stay. The pool is especially nice, it's heated with a hot tub and great views of the grounds. While is we didn't use the fitness center it looked very nice and many other guest were taking advantage of the wide selection of equipment. While the menu is limited, we were presently surprised how good the food was at the Nite Train lounge and reasonably priced the drinks were.
Dear kostopick, Thank you for taking the time to write a review about your recent stay. It sounds like you had a wonderful. I'm thrilled that you found our guest rooms to clean and the staff to be freindly. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests like to take advantage of our resturant/bar for dinner or to enjoy a couple of drinks. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Hotel was very clean in all areas, especially the room. Breakfast offered a good variety of things to eat. Staff friendly and helpful. This is my 2nd stay here at this hotel and will probably not be my last. Very convenient as it is just off the interstate exit.
Dear Robert, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again. Sincerely, Stephen Berwald,GM
My wife and I had a pleasant experience at this hotel. The Hotel has big parking, but it has potholes in it. The staff was friendly. The food was average, and the breakfast was the same every morning with a small variety. The room was clean and tidy, and they have excellent housekeeping service. The Internet is free and works well. For the money, one pays they offer good services.
Dear Onisim, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Ac didn't work.. cigarette smoke came in window from outside. Being the Ac didn't work, we opened the window to get the cool evening breeze. Only to have the bar patrons and the hotel staff smoking below us, we were on the2nd floor, cigarette smoke come into our room. When I mentioned it, only thing I got, “I make note of it”. Very disappointed.
Dear William C, Thank you for providing us with your distinct insight on your most recent stay. It does allow us to take stock of our strengths and identify any perceived weakness. I do appreciate your frustration that you were unable to bring your room temperature down quickly to your desired temperature preference. However, our air conditioner units in the guest rooms all work fine. The air conditioners can only bring the room temperature so fast to a very cool 65-degrees. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. But if you choose to camp out it a tent instead, we wish you the best. Sincerely, Stephen Berwald, GM
My unpleasant experience started at the entrance doorway, where there were several people smoking next to the door. Next, the musty stale smell as I entered the lobby was also unsettling. My room had the same musty stale smoke odor. When I checked the bed linens with an ultraviolet light the result was disgusting. There were numerous body fluid stains all around the bed skirt on both beds and one of the bedspreads had numerous fluid stains. If the reservation had not been pre-paid by my employer I would have immediately left the property and stayed at the Hampton Inn nearby. My previous experiences with Best Western have been mixed with one very positive in Haifa Israel and one bad in Des Moines Iowa. I will do anything within my control not to stay at another Best Western.
Dear tbill84701, It is unfortunate that you felt our hotel was not in the same condition as the Best Western Haifa, Israel or a Hampton Inn; we strive to provide a clean, friendly, and welcoming environment. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the Best Western Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
The hotel has a very friendly staff, the rooms both guest rooms and banquet rooms were nice and well kept. Liz and the other girl with the grey/purple hair from the front desk were very informative and helpful when we needed things. The one housekeeper was super friendly and had such an upbeat personality I wish I would have caught her name so I could mention her by name. Wish more hotels would have staff like this one Though things in the hotel were great, it was a little odd about the front doors, I went out late at night and when I came back in I noticed the doors were not locked nor did you need your key to get back in. While traveling and staying in different types of hotels and knowing Night Auditors from other hotels and being a former hotel employee myself, I know there is not a lot of other staff on hand overnight so not have at least a key to enter was interesting.
Dear J M, Thank you for taking the time to write a review about your recent stay. We are happy to hear that you found our guest rooms to be clean, comfortable and the staff to be very friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Very neat, clean establishment. Room, bed, etc. well appointed and comfortable. Was surprised with the size of the bathroom - lots of room to move around, extra space for storage of items, etc. The only problem/complaint I had was the fact that the front doors do not open automatically. Can make it difficult when pushing a valet card or carrying luggage.
Dear Irene D, Thank you for taking the time to write a review about your recent stay. We are happy to hear that you found our guest rooms to be very clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
No complaints except just don't eat at the restaurant as it is overpriced and not good. It is the one that is in the bar area. Other than the food in the bar area, everything else was superior!! There are lots of local eateries to choose from or you can also get delivery to your hotel room.
Dear Carlita H, Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that you found your stay to be worth 5-STARS. I'm disappointed to hear that we cannot count you as one of the many guests that like to take advantage of our restaurant/bar for dinner or to enjoy a couple of drinks and unwind. I hope that you will stay with us again and give our restaurant staff another chance to provide you with a superior dinning experience. Sincerely, Stephen Berwald, GM
I've stayed at this hotel quite a few times and it's a gem. I go to Toronto about 4 times a year and this stop is usually about halfway for me. The price is fair. The staff is superb. The rooms are always clean and comfortable. The property is quiet and far enough away from the highway where you don't ever hear road noise. Even though there aren't many dining and shopping options that close to the hotel, Horseheads is about 30 minutes west of here and there are a lot more options, but it's definitely worth the commute there and back to stay here. This hotel is definitely excellent and worth every cent. The one thing I will mention that might be confusing to people who are unfamiliar with the area is that the hotel is actually in Pennsylvania, but it's off of New York Route 17 at Exit 61. The route dips in to Pennsylvania for about 2 minutes and that's where the hotel is. But like I said earlier, this hotel can't be beat. I will return again and again
Dear Joe S, Thank you for taking the time to tell us about your recent stay. I'm thrilled that you found our guest rooms to clean, comfortable and spacious. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to NYC from Niagara Falls or vice versa. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
Had a great room, very clean. Staff was friendly and helpful. Facilities were great too! One of the best equipped gyms in a hotel, and the hot tub was HOT!! Already planning my next stay, and looking forward to it!
Dear williamcO1964ZR, Thank you for taking the time to write a review about your recent stay. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We look forward to seeing you during you next stay. Sincerely, Stephen Berwald, GM
Great hotel, friendly staff enjoyed our time there. Breakfast had a good variety and the area was clean and stocked. Room had a couple of repairs done that we could see but didn't affect our stay. The room was quite large with a separate room that had a fridge, microwave, coffee maker and sink. Hotel had a quiet time so catching up on sleep was not a problem.
Dear albm1967, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you the next time you are looking for another mini vacation, you'll stay with us again. Sincerely, Stephen Berwald, GM
outstanding everything :) We had a wonderful conference- accommodations, food, staff, 5 star on all of it ! The location suited us perfectly since it was a NYS regional conference, very easy access off the interstate.
Dear Tom C, Thank you for taking the time to write a review about your recent conference that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help make your conference a huge success! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or just here to attend an event. We hope you will chose us for your next conference. Sincerely, Stephen Berwald, GM
A nice hotel in a really old building, decor reflects old Victorian era. Rooms are clean, but be prepared that the building is a bit old, so the smell of old wood and stuff will be there. Nice lobby, room and mirrors; if you are looking for some ghostly stuff, this hotel can help u make the perfect video!
Dear Reza R, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Room was nice, staff was incredibly friendly and helpful, and breakfast was great! Quick trip for a hospital visit, and the staff was incredibly caring, lovely and accommodating. Thank you so much for making this a little easier!
Dear Guest, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many our guests are folks who are visiting the Guthrie/Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
My daughter and I were at this facility prior to my surgery at Robert Packard hospital. The desk clerks were very kind upon learning I was having surgery , wishing me well. Not only was the restaurant menu full of good choices, the food was plentiful and tasty. The waitress saw to our every need. I would recommend this Best Western if anyone is staying in Sayre, PA
Dear clrichardson1945, Thank you for your quick review of your recent stay. Many our guests are folks who are visiting the Guthrie/Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM
This is a wonderful place to stay in Sayre, PA. I was passing through on a business trip, I got in around 1am and was greeted by Liz at the front counter. She was very friendly, polite and professional. I booked a king room and the bed was huge. The room itself is large too. Bathroom was newer minus the shower which had a more retro look. The shower functioned properly and had great temperature and water pressure. Everything was clean, which is really all I ask for. The included breakfast is pretty basic, it did offer bacon which was a nice option. The eggs weren't very appealing however if I had some salsa to add to it, they probably would have been better. I would stay here again if I have the pleasure of passing through.
Dear Jessica N, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border, which makes us a great place for guests to stop when they are traveling thru or to the area. Our complimentary breakfast buffet is the biggest in the area. We offer a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This place was so family friendly! Warm on a very snowy day! The pool and hot tub were very pleasant. The restaurant downstairs was great for the grown ups to unwind for a couple hours! Definitely cannot wait to do this again!
Dear Tot241234, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our cool restaurant/bar for dinner or to enjoy a couple of drinks and unwind. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
We had a breakfast brunch after my grandson's Baptism for 24 people on 2/18/18. We had a private room, food was excellent, and the wait staff (Debbie) was very attentive without being intrusive. I have had 3 other events like this at the Best Western Victorian Inn and everything was perfect. Tracy Is the banquet manager and she ensures that you have everything the way you want it and that your event goes off without a hitch. I highly recommend this facility for any family/corporate event!
Dear klippincott, Thank you for taking the time to write a review about your grandson's Baptism Brunch that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help you celebrate this wonderful occasion! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. I hope that you will continue to let us to help you celebrate all your family's special events and milestones. Sincerely, Stephen Berwald, GM
Great!!! This hotel was close to restaurants and shopping but far enough away for the quiet and peaceful experience. Very clean and excellent staff. My wife and I will definitely be staying here again.
Dear 838jeffo, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hopesee again, soon. Sincerely, Stephen Berwald, GM
I do plenty of work for Guthrie Health Care. When I'm anywhere within 35min of this place I make sure I stay at this hotel. Rates are good, staff is friendly, they have plenty of parking, rooms are very clean and they have a Pub in the hotel.
Dear Edward1976, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests like to take advantage of our bar for dinner or to enjoy a couple of drinks. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Bed springs were sticking in my back all night long, hardly slept at all. Although the rest of the hotel was above average, the bed really ruined it my total experience. Won't consider best western ahead of the competition in the future.
Dear donnafitz7, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that other than caring for the bed in your room, you found our hotel to be above average. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
A last minute decision to stay here due to a death in the family. The staff was very friendly and accommodating to my needs. The hotel itself had everything I could ask for - nice bar/lounge, fitness center (with racketball & basketball courts, indoor pool, full weight room and sauna in the locker room), very clean, spacious room and a quiet environment. I will definitely stay here should I need a hotel room next time I visit!
Dear Steve, Thank you for taking the time to write a review about your recent stay with us. We are happy to hear that you found our guest rooms to clean, comfortable, spacious and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had a chance to enjoy some of the amenities that we have to offer. Like our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Hopefully, the next time you have a chacne to stay with us it will be for a happier occasion. Sincerely, Stephen Berwald, GM
Dont know if stars are based on amenities but this is not a 3 star property...I would say 2 and 2.5 at the most. Aging, needs modification and would be nice before you book that the pool and whirlpool arent in service. Instead there was a sign at check in. They upgraded us to a jacuzzi room but the water pressure in the tubs there are so weak that the water started coolingmoff by the time i filled the tub high enough and also because of that if you expect a nice shower forget it...complained one other time in another room and nothing was done. Mattress was too squishy too
Dear anyhonyv, Thank you for taking the time to tell us about your recent stay. I'm disappointed to hear that you were unaware of the routine maintenance that was being preformed on our hot tub before you arrived. We informed all the third party booking sites that we were performing the maintenance, but on some of the sites the notice was not well placed for guests to see. Our maintenance staff is looking into your comment regarding to the water pressure in the room the you stayed to determine what the issue might be before we rent the room. Thank you for brining the concern to our attention. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
It was a very nice place for the price. They have a restaurant bar in the lobby, allowing you to stay in and not having to drive around looking for a place to eat. The breakfast was very good at no charge. It wasnt your typical free breakfast, they had a very good selection with very good coffee. The workout area was also larger than most places.
Dear madd4912, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our Fitness Center is not your ordinary hotel workout area. Our Fitness Center has an indoor heated pool, hot tub, men's and women's saunas, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our cool restaurant/lounge for dinner or just to enjoy a couple of drinks. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Really felt like someone beamed us back to the Titanic's staterooms and not in a good way. Lighting was poor, decor was void minus a mirror, the carpeting made our allergies go nuts, and the mattress made it nearly impossible to sleep. Although quiet and clean, we didn't care for this hotel.
Dear ErinM402, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
This is a reasonably priced hotel. Large rooms, microwave and refrigerator. The rooms and hotel are clean and the staff are very friendly. One exit from Tioga Downs Casino and a much better room rate than the casino hotel.
Dear 340dales, Thank you for taking the time to tell us about your Casino Trip. We are thrilled that you found our hotel rooms to be clean, reasonably priced and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our location right off route 17/86 at exit 61, which is just minutes from Tioga Downs Casino (one exit away) makes us ideal for guests looking to enjoy the casino. We hope the next time you make a trip to try your luck at the casino you will stay with us. Sincerely, Stephen Berwald, GM
If you are in the valley this hotel is a good value. You get a clean room and a hot breakfast for the money. The staff was very friendly from the front desk to the cleaning service to the bartender. Great job.
Dear suvy, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, a good value and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Overall value was amazing. Best hotel in the area. We were traveling through the area on the way to family, and admittedly, there are no nice hotels in this region. This one was a real surprise. Nice exterior and nice lobby. The staff was friendly and the hot breakfast good, given there is not a really nice diner around. Would definitely stay there again.
Dear mtevc, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very nice, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our areas best complimentary breakfast buffet makes us the best value in the area. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
I needed a place to stay for one night on my way home for the holiday as I was attending a Christmas party and and not want to risk driving. Best Western Grand Victorian Inn Sayre provided the perfect stopover.
Dear timothyt958, Thank you for taking the time to tell us about your recent overnight stay. I'm glad we were able to be here for you to help you enjoy your holiday party safely. We hope you will visit us again the next time you are in need of a hotel. Sincerely, Stephen Berwald, GM
This hotel is very nice when you first walk in. The staff is polite. Our room was very clean. You can tell housekeeping pays attention to detail. The breakfast was great and the room for it was very large. We were on the top floor and it was perfectly quiet. The older hotels seem to be more sound proof.
Dear ttbgfn22, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our area's best complimentary breakfast buffet is a great way to start your day. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Solid hotel for our particular stay for local wrestling tournament. Parents/Coaches took advantage of on site restaurant while kids used pool and workout facilities. Nothing fancy but enough to justify good rates.
Dear kevinrS5632CB, Thank you for taking the time to write a review about your recent stay with us. It sounds like you group had a good time and had a chance to enjoy our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like take advantage of our restaurant/bar for dinner or to enjoying a couple of drinks. I hope you will stay with us again. Sincerely, Stephen Berwald, GM
I needed a hotel near the hospital and this is only a mile away. The staff was very friendly, very nice rooms for a reasonable cost especially if you are a AAA member. I got a great night sleep and a very good breakfast at no charge. I highly recommend this hotel if you will be in Sayre, PA.
Dear Bgl513, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. Our complimentary breakfast buffet is the best in the area. Many our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, we hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM
I am usually a person who prefers to stay at Hampton Inn, but the HI close to the hospital was sold out. I decided to try The Grand Victorian/Best Western in Sayre. I was pleasantly surprised. While it is not fancy, the hotel is comfortable and clean. The staff members are kind and helpful. I would certainly stay again in the future.
Dear Maedog1, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM
Stayed here Thanksgiving night. Had a late check in and the staff was ready for me when I arrived, they were great! The room was well appointed and spacious, most importantly, it was, along with the bathroom, very clean. The bed was quite comfortable and the room was quiet. The included breakfast was well presented and offered good variety. The dining room was comfortable, bright and clean. The room rate was very competitive. When in the area this hotel will be my first choice.
Dear Jack N, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. Our friendly staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome stay and thoroughly enjoyed our area's best complimentary breakfast buffet. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This hotel was wonderful as we just stopped on our way through to our final destination. The room was clean, hotel staff helpful, breakfast great and we only wish we stayed longer to use the gym....maybe next time.
Dear lp62, Thank you for taking the time to tell us about your stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, or Niagara Falls or the northeast coast, depending on the direction they are travelling. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
We have been here multiple times and have always had a wonderful time! The rooms are spacious, comfortable, and have everything needed. The pool & hot tub are fantastic and the sauna is wonderful! The staff are friendly, welcoming, and professional! We will continue to take our weekend get always here!
Dear Sharon M, Thank you for taking the time to write a review about your most recent stay with us. We are thrilled that you find our guest rooms to clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had great weekend getaway and enjoyed a lot of the amenities (Full Fitness Center that has an indoor heated pool, hot tub, sauna, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. We look forward to seeing you again for your next weekend getaway. Sincerely, Stephen Berwald, GM
Friendly staff and pleasant atmosphere. Rooms were a good size comfortable and clean. The restaurant was good and the bar was fun. The hotel is located well, we used it as our base and visited places all round. Some good restaurants close by.
Dear Gary B, Thank you taking the time to tell us about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. It sounds like you thoroughly enjoyed your stay and all the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right in saying that our location makes us a great place to stay. Our location, right of exit 61 on I-86 on the NYS, PA border, makes us ideal to see everything the area has to offer. Ithaca, NY the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College is a short 40-minute scenic drive north. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Corning Museum of Glass is just 40 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope you will stay with us the next time you planning to visit the area. Sincerely, Stephen Berwald, GM
Everything was decent, nothing exceptional, but worth the money. Food was ok in the restaurant, probably would eat somewhere else if I stay there again. Room was clean, heat was out of control in the room I was in.
Dear jonhC2943RD, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. To that end, when you checked out and told the Front Desk Clerk that your room was too warm for you; she immediately informed our Maintenance Staff. After a carefully examination of the unit they discover the only problem with the unit was that the thermostat was set to 88 degrees. Once that was adjusted to a normal room temperature (72 degrees) the cooled down. After a couple of days of monitoring the room temperature to ensure that was the only issue, we returned the room to service. Our Housekeeping staff does a tremendous job making sure to return all thermostats to normal temperature after each guest has left. Unfortunately, we must have missed the thermostat in that room. We apologize for any inconvenience that this may have caused you and we hope that you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
The staff was so happy and friendly. I received a courtesy call shortly after arriving in the room. The room was spacious and very clean. The jacuzzi was wonderful. The bed and pillows were the best. I wanted to buy the pillow. The TV worked well. There was a directory and a guide on the TV so you could navigate the TV. FABULOUS!
Dear G6860WJmarciab, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
I really thought this hotel was wonderful for the price. The only thing that I would know to chreck on for next time is the temperature of the Jacuzzi. It was very cool when we were in it. Not what I was hoping for. Everything else was wonderful!
Dear Kendra, Thank you for taking a moment to rate your recent stay with us. We are thrilled that you had wonderful time during your stay. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
I travel a lot for work and this was the first time staying at this Best Western. Easy to find, right off the highway. Staff was very friendly, hotel was clean & comfortable. Has a bar/restaurant on site but did not visit either on this trip. Has a nice free continental breakfast.
Dear RayvnWolf, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
We were on our way to Atlantic City and was a night stay over and booked the Best Western, we found it to be a great hotel, clean, great staff. rooms were really good, our stay included a breakfast, enjoyed it, overall a great place to stay.
Dear Michael B, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC and or Atlantic City. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
The Sayre Best Western rooms are large, comfortable, clean, and well equipped. The value of our stay was excellent. Location is also excellent. The front desk attendants were friendly, polite, helpful, and truly happy to help us. We only had one complaint. The breakfast was poor. The attendant was nowhere to be found. The coffee was cold. The garbage cans were full. Everything else at the hotel was superior.
Dear 347irar, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border makes us an excellent place for guests stay. It puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM
The room was spacious, clean and very comfortable. The staff were all friendly and efficient. While the breakfast had the standard items, the lady taking care of the breakfast was extremely energetic, friendly and cheerful.
We are pleased with our stay. The hotel was clean and the staff was friendly. The breakfast was good. Indoor pool and hot tub was clean and relaxing. Easy access from the hyway and plenty of parking. This hotel should be listed as a Best Western Premier property.
Dear John, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, a hot tub, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests have told us that they find our location to be very convenient due to the easy on/off access that we have from the highway. (exit 61 on I-86) We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
Reception was friendly and helpful. Room was nicely furnished. Restaurant service also good and breakfast very enjoyable. The exercise facility looked very good, but I did not have time to use it. The pool was closed during my visit.
Dear Sammy212_13, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border makes us very convenient for guest who are just travelling thru the area. Our convenient location also puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This was a wonderful stop on our way home from the Finger Lakes. The staff was extremely helpful and friendly. Wish we could have stayed longer. There is a local brewery nearby that had excellent food and brews.
Dear Linda P, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. Along with being just a convenient short scenic drive from Ithaca or the Finger Lakes region of NY, we are also close to Corning Museum of Glass and Tioga Downs Casino. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Best breakfast, swimming pool, customer service, bed and clean room. Had to stop over to sayre before heading back to buffalo and they are accomodating for a last minute room. The bar is right beside the hotel, hot breakfast with waffles and a very nice pool and sauna room.
Dear yesterday, Thank you for taking the time to tell us about your recent overnight stay. We are glad that you enjoyed your stay and found or hotel to be clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet and full Fitness Center. Which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), whirlpool, men's and women's saunas and a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
The only issue was the room phone, it did not work, the replacement did not work, so the wake up call in the morning was ineffective. Maybe part of daily room service should include a check that the phone works correctly!
Dear julietN4846EX, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for the phone malfunctioning and not allowing you to receive your wake-up call on time. Our maintenance staff has looked into the issue that you encountered and resolved the issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
My wife and I have stayed here for 5 years now, each time for about a week. The hotel is well maintained and the rooms are comfortable. The staff is about as good as they get. The breakfast is well done and hot with eggs, breakfast meat, cereal, waffles and lots of extras. Checking in and out was easy and quick. The swimming pool is very relaxing and the have a spa attached.
Dear Steve9655, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet and our Fitness Center. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will continue to stay with us again and again. Sincerely, Stephen Berwald, GM
Surprisingly nice for the very reasonable price I paid. The exterior garden is really beautiful. Nice décor inside if a little shabby in places. Very nice and helpful staff. They got me a rollaway bed at the last minute and gave me a new key (after checking my ID) when I left my key in the room. Clean, comfortable room. Breakfast average. Would definitely stay there again.
Dear J230OLbeckyl, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Everyone goes out of their way to be friendly and helpful. I love this place and their staff. Clean, comfortable, secure. Breakfast is great. Restaurant/bar is excellent. Try the craft beers! I will stay here every time I come to the area!
Dear suzannelA3185OB, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable, secure and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome stay and thoroughly enjoyed our area's best complimentary breakfast buffet and our restaurant/bar. Our selection of craft beers come from Bluestone Brewing Company, right here in Sayre. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
This was my second stay here. My son and I go to the Twin Tier Comi-con every year in Elmira, NY. To me even though 20 miles away, this is the best value, amenities, staff and in the region. If I could stay at this quality everytime I traveled, Life would be great. Will definitely be back again.
Dear derekb960, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel, the amenities and the staff to be a the best in the region. Our staff takes great pride in providing superior service to every guest every time. We look forward to you staying with us again. Sincerely, Stephen Berwald, GM
My husband and I had our wedding reception at the Best Western a few weeks ago. Not only did we have the reception there, we also had a block of rooms booked for family. Everyone loved their rooms, breakfast, and friendly staff. The reception was great! We worked with Tracy, and she made everything as easy as possible. Our guests are still talking about the food, and the decorations. With such a big family, the Best Western was the perfect place to host such a large guest list. We couldn't have picked a better place to celebrate our wedding! Thank you to all the staff at BW, including kitchen, housekeeping, fitness, and front desk! (My dog also LOVED that he got treats. Yay for pet-friendly!)
Dear Angel, Thank you for taking the time to write a review about your wedding ceremony and reception that took place here at the Best Western Grand Victorian Inn. We are thrilled that we were able to help you have an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish the two of you the best and hope that you will be back to celebrate your 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM
Decent accommodations. Definitely not a corporate hotel as there were tons of contractors smoking outside the main lobby. Had a mysterious $30 charge on my credit card, but Discover took care of it. There is a really no other chain to stay at in the area unless you want to pay big bucks at the Hampton.
Dear dannyman1977, Thank you for taking a moment to rate your recent stay with us. We are happy to hear that you found your stay to be decent and worth 3-STARS. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
I would definately stay here again and highly recommend!!!! Love the decor and the look of the "old,luxurious" hotel feel. Definately an " adult hotel" not one where the newly of age come and party. The double beds are not huge, but very very comfortable. Breakfast was good, the pool was very nice but did not like the fact that you had to sign a towel out and in at the pool. Also the housekeeping staff might want to take a look behind the beds, and vacuum there. We found sunflower seeds on the floor, and had been there for a while. No huge issues, but simple things that can be taken care of.
Dear brianfY2346UN, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our hotel to be lovely, comfortable and luxurious. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
The BWGV has been a favorite stay over for us for many years. The staff is friendly all through the hotel from the front desk to the lounge. The hotel has a noise curfew that helps keep it quiet come bedtime even when they have large groups. Beds are very comfortable!
The room was grungy. Yellow lights and grimy carpets. The bathroom saved the room because it was good and clean but the rest of the room needs improvement. Its time for the hotel to be updated. The breakfast though was well done, very nice room bright and cheery and good variety.
Dear 2muchtravel2013, Thank you for taking the time to write a review about your recent stay. I'm disappointed to hear that you did not care for the current décor of the guestroom. I'm pleased to let you know that we are in the beginning stages of a renovation that will take several years to fully complete. Once we have completed our renovations I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
My parents and I stayed here for one night while we were in town. I think they could use new mattresses, but it was clean and the staff is very friendly. We ate at the train stop lounge which didn't have an extensive menu, but was quite tasty. I appreciated the continental breakfast. Make your own waffles, a yogurt topping bar, eggs, sausage, little donuts, bagels, fresh fruit. Definitely nicer than the run of the mill continental breakfasts I've had other places.
Dear Beth C, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and clean and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our area's best complimentary breakfast buffet is not your ordinary continental breakfast. We have a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Beautiful hotel. Great breakfast. Had problem with toilet and were moved to new room. Staff were helpful and friendly. Rooms were really nice, with fridge and microwave. Pool and hot tub. All in all a great experience. Price was very reasonable, especially for the quality.
Dear Margret E, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our hotel to be beautiful , the guest rooms to be nice and clean and that you thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. The Fitness Center has a large heated indoor pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Sterphen Berwald, GM
The hotel was fine and very busy at check in. It needs some major updates and some serious landscaping. The trees in the parking lot were in serious needs of pruning. The breakfast was the typical cold eggs and some mystery meat. You could hardly see in the bathroom mirror to put on makeup or to shave due to lack of lights. The mattress was hard and uncomfortable.
Dear MotorcycleMamaw, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you found our hotel to be fine. However, I'm disappointed to hear that you felt our complimentary breakfast was just typical. Our complimentary breakfast includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. I do thank you for providing us with your review about what you enjoyed about our property and what troubles you encountered during your stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all our guests. Sincerely, Stephen Berwald, GM
It was a nice hotel, very convenient to the places we wanted to go. However,the beds were not comfortable but we were only there for one night. The staff were very nice and helpful and the hotel was very clean.
Dear 784gloriab, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be nice and our staff friendly. The staff takes great pride in providing superior service to every guest every time. Our location is just minutes away from many local area attractions, such as NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Very average kind hotel with nothing very attractive. The biggest problem was there was no smile at any of staff it looks like they are not interested at all. During check in or check out not even courtesy to say hello or welcome. Breakfast was big chaos none of the staff member seems to be interested in helping. Though it's quite place but still I would suggest to look for another property at same price.
Dear Ajay, I do thank you for providing us with your distinct perception on the service that you received during your most recent stay. It does allow us to take stock our strengths and identify any perceived weakness. If there is one thing I do know, our staff is not disinterested with their work or our guests and the service they provide to our guests is friendly and a bulk of our guests have told us. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way Our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has toppings you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. The breakfast was extremely busy Labor Day weekend due our full house each night. I'm sorry that you felt the Breakfast Attendants did not refill all that we have too offer for breakfast fast enough. The rest of our guests that weekend were raving about how quickly the food was being restocked. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. But if you choose to stay elsewhere, we wish you the best. Sincerely, Stephen Berwald, GM
My husband and I stayed here on our way to Letchworth State Park. We weren't expecting much for the price and we were very happily surprised. The hotel was clean and the staff was friendly and helpful. The fitness area is basically a true fitness center, not just a treadmill and weights. We were impressed that there were two racquetball courts, as this is something we often enjoy when vacationing, but don't find in hotels, just full-scale resorts. The pool and hot tub looked clean and nice although we didn't have the opportunity to use them. The room was well-appointed, attractive and clean. The bathroom was a nice size, as was the room. Will definitely make it a point to come back.
Dear ellen a, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. It sounds like you had an awesome time. Our Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Not knowing ahead of time where I'd pull off for the night until moments prior I found this gem. I was looking for another one. Great looking lobby I noticed right away! Due to this I didn't think it would be in my budget. The friendly lady working have me a price that was good and I choose to stay vs find the cheaper one I was searching for. With the pool and hottub being down for the day I was there I got a room with a jet tub. Wow!! What a great room! Lots of space, very clean and well kept. Extremly quiet room from and wonderful bed. The tub and bathroom were both great. The halls were very sharp looking. And the room for breakfast was huge and well done. Nice selections and good quality!
Dear JGluvsMexico, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and very clean and that you thoroughly enjoyed our area's best complimentary breakfast buffet. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM
Very clean hotel. Staff is great. Rooms aware updates and clean. Wifi included. We stayed 2 nights 2 years in a row and will go back again next year. The in house restaurant was fairly priced and good food.
Dear DPAMA, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will continue to stay with us every year. Sincerely, Stephen Berwald, GM
Colton and I just wanted to say thank you to all of the incredible employees at the Best Western Grand Victorian Inn. You truly helped our day run smoothly and everything was absolutely perfect. Your staff has an attention to detail that left us feeling super comfortable and I knew we were in good hands. From the months of preparation, to the rehearsal dinner, to the wedding, you were amazing. Thank you for "holding our hands" and helping to guide us through the planning process. We couldn't have pulled it off so wonderfully without Tracy Sutton and the fantastic staff. We have received nothing but compliments from every single guest that attended our special day. Our rooms were superb, very clean, with fluffy soft pillows that you just melt right into. We loved everything about our experience! From the bottom of our hearts, thank you! Mr. and Mrs. Lawton!
Dear marandalawton089, Thank you for taking the time to write a review about your wedding ceremony and reception that took place here at the Best Western Grand Victorian Inn. We are thrilled that we were able to help you have an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish the two of you the best and hope that you will be back to celebrate your 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM
Decent hotel with an excellent breakfast included. Good value for the price. Nice stop on the way out to western New York. On-site restaurant and bar available for weary travelers. Pet-friendly and apparently a popular location for events, since a wedding rehearsal was in progress!
Dear 790nancyo, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to western NY from NYC or the east coast. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM
Despite any problems, the stay is always pleasant. The breakfast layout is fantastic. The fitness center is good, especially the pool area. The food at the restaurant is ok. Recommend either a soup or a chicken wrap.
Dear ajs980, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. The Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Our areas best complimentary breakfast buffet makes a great way to start your day. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
We were trying to book a hotel in nearby Ithaca, NY. As it turned out, Cornell University was having its moving in weekend when we were going for a tour at Ithaca College on August 17th and 18th. This Best Western was a blessing in disguise, not only significantly cheaper, $75/night directly through Best Westerns sight, hotels right in Ithaca avg $150-200/night. It was a relatively short ride to Ithaca, about 35-40 minutes, which we knew when booking the hotel. Because of this we were able to stay two nights instead of one, and were able to visit the college for a second day of tours. It was a very nice hotel for the area, rooms were nice, beds comfortable, A/C worked very well, nice pool hot tub and fitness center. Oh I almost forgot, the Continental Breakfast was excellent and amazing, among the choices for food; make your own waffles, bagels, toast, muffins, cereal, milk, juice, fruit, eggs, sausage, and outstanding coffee. This hotel is right near the highway, nearby was a gas station/mini mart, as well as 3-4 restaurants. We didn't try the restaurant/pub inside the hotel, but it gets great reviews here on TripAdvisor. It really out stay enjoyable as well as affordable.
Dear techgeek42, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region and the home of both Ithaca College and Cornell University. This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive prices for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes it an even better value. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Beds were comfortable, room was clean, breakfast was very good for a continental, pool and fitness center close at 9p on the dot! But if you are an early bird, it opens at 6a. Lounge food is basically a bar menu, but service was great. Front desk was a bit overwhelmed with only 1 person on a weekend. Overall, it was a good stay.
Dear Tammy O, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, two racquetball courts and more, Lounge/Restaurant, and the area's best Complimentary Breakfast Buffet) that our hotel has to offer. We hope that you will stay with us again the next time you are traveling to our area. Sincerely, Stephen Berwald, GM
The reservation process and welcome when we arrived was easy, pleasant and customer-friendly - we called the hotel directly - Penny was awesome! Room, pool, hot tub, full breakfast, distance to other shops and attractions, - all within 10 miles - some 1-2 miles. Gas and small store directly across street and parking at hotel was great. Location one short turn off the main highway. Would stay there anytime!
Dear patgJ8251PT, Thank you for taking the time to write a review about your recent stay with us. It sounds like you had a chance to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and the area's best complimentary Breakfast Buffet) that our hotel has to offer. You are right about the additional bonus of our location and it being easy on and off the highway. We hope you will stay again, soon. Sincerely, Stephen Berwald, GM
We were there for 7 days, everyone was very nice and helpful, from the front desk, to housekeeping to the restaurant. We were greeted when we arrived and every time we left the hotel. The rooms were very clean, beds were comfortable. It was close to Highway 17 and I-86. Due to the flooding the bridge going east was washed out. If people are interested in the Tioga Casino I-86 can get you there. We had cool weather 40's to low 70's due to the resent rains.
Dear elhigh, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts just one exit from Tioga Downs Casino. We hope that you will come back and stay with us again. Sincerely, Stephen Berwald, GM
Great location for any Finger Lakes activities. Pet friendly and you'd never know it (no loud barking, no pet odors). Awesome pool and hot tub. Clean, comfy room. Excellent wifi. Delicious, free breakfast.
Dear X1680WHelainet, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you found our guest rooms to clean, comfortable and spacious. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive prices for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes us an even better value. We hope you and your four legged friends will come and stay with us again. Sincerely, Stephen Berwald, GM
The staff is courteous and helpful. The rooms are spotless. The breakfast is healthy and more than sufficient . The gym is clean and organized . The restaurant has well prepared food . They have a well stocked bar . I haven't tried the pool . They price is reasonable . Everything is all under one roof .
Dear JHT3, Thank you for taking time to tell us about your recent stay. I'm happy to hear that you found our entire hotel to clean and organized. It sounds like you had a chance enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and the area's best complimentary breakfast buffet) that our hotel has to offer. I hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
When I checked out at 5 am I asked Liz if she had any coffee made and she asked if I would like cream and sugar. I then went to my truck to liad my stuff and drive back up to the front door only to see Liz standing outside with my coffee. Never have I ever had that type of service in all my years of staying in hotels around the world. Thanks Liz
Dear cwh17, Thank you for taking the time to write a review about your recent stay. We are thrilled to hear that Liz made your stay excellent. Our entire staff takes tremendous pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Loved the Decor, Lounge area and the room was beautiful and the whirlpool bath in the room was such a nice relaxing end to my wedding night and can't wait to go back and also go to other Best Westerns
Dear larenab2017, Thank you for taking time to tell us about your recent stay with us. We are elated to that you had a great time. Many of our guests enjoy our whirlpool suites. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
Called on a whim, got great service on the phone. Check in was simple. Penny at the front desk was super helpful and went over and beyond to find my membership card number. Bed was super comfy and the room was nice and clean. Breakfast was hot and had a variety. Would definitely recommend!
Dear Becky B, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. Penny and our entire staff takes tremendous pride in providing superior service to every guest every time. Our complimentary breakfast buffet is the best in the area. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Excellent Best Western, one of the best breakfasts, very clean, friendly staff, near the finger lakes and a good value for the location. Seneca Lake not far away and Ithaca is an easy 45 minute drive away,
Dear JeanneTmer, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive price for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes it an even better value. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM
The room was a good value at $71 and had an excellent breakfast, among the best we've seen. Having said that the facility is clearly beyond the hey-day of its prime. Exterior of building and parking lot are in need of maintenance and upkeep. Interior is worn and chair in room had big tear due to wear. This would be easy to fix but for whatever reason is not a concern of BW parent or the local owner. Still, all in all, worth the price.
Dear seajay2006, Thank you for taking time to write a review about your recent stay. We are happy to hear that you enjoyed your stay. We are also happy to say that we are in the beginning stages of renovations. Over the next few years we will be renovating our hotel. We hope you will stay with us again. Sincerely, Stephen Berwald, GM
Very nice modern hotel. Good representation of the Best Western Franchise. Nice to have Restaurant in building with good food options after day on the road. Room cleanliness and appearance what you would expect from a Best Western
Dear 28lyndonr, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Many guests like yourself enjoy the convenience of our restaurant and find the food to be delicious. I hope you stay with us again, soon. Sincerely, Stephen Berwald, GM
We always stay at Best Western when traveling. Grand Victorian Inn was absolutely the Best of the Best Westerns we ever stayed at. Highly recommend!! While we always get excellent service, clean rooms etc. The Grand Victorian just surpasses all others. Great job!
Dear soda3218, Thank you for taking the time to write a review about your recent stay with us. We are overwhelmed by your high praise. The staff takes great pride in delivering superior service to every guest every time. We hope you will continue to stay with us, every time you are traveling in our area. Sincerely, Stephen Berwald, GM
The staff at this country inn were sensational! From the desk, to housekeeping, to the bartender - they were all great! The room was average. Old decor throughout the entire hotel, but the bathroom was very nice! Complimentary breakfast was ok. Overall, an average hotel that I'll definitely use again.
Dear mchl_brks, Thank you for taking the time to tell us about your recent stay with us. I'm are thrilled to hear that you found our hotel and staff to be sensational. Our staff takes tremendous pride in providing superior service to every guest, every time. We look forward to providing that service to you again in the near future. Sincerely, Stephen Berwald, GM
I stayed for five nights. The place was very clean and well kept. I enjoyed the use of the pool and fitness center. Service was above and beyond. Breakfast was served from 6-10am everyday so you could sleep-in and still catch breakfast...awesome. I had no problem sleeping. The bed was wonderful. Service was great!!!
I was away on business and brought my best friend along for the trip. This hotel was the right price range (under $100), the rooms were large, clean and comfortable, and the pool and hot tub were clean and updated. Even better, as it was a weeknight, we were the only ones there! Great value for the money.
Dear Valentina T, Thank you for taking a moment to write a brief review of your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Our Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, whirlpool, two racquetball courts (one court double as a basketball court), a large weight room and more. I hope you will come back and stay with us again. Sincerely, Stephen Berwald, GM
For the past couple of summers I've found myself working away from home . I'm very happy to have found the BW Grand Victorian Inn. The facility is always well kept and I can't say enough about the staff. Kind and helpful. I enjoy my time there,.... Thanks
Dear scoulterracing, Thank you for your very kind review. We are thrilled to be your home away from home. Our staff takes tremendous pride in their work and providing superior service to every guest, every time. We hope that will continue to be your home away from home. Sincerely, Stephen Berwald, GM
I have stayed here several times a year for the last 5 yearsI have found this hotel very convenient to the Guthrie Group and Robert Packer Clinics, as well as Corning, NY. The hotel has a large fitness area and pool.
Dear Ruth, Thank you for writing a review about your recent stay with us. We are happy to hear that you have enjoyed your stays. We hope we will be your hotel of choice whenever you are in need of a hotel in our area. Sincerely, Stephen Berwald, GM
We stayed one night to break up a trip from Buffalo to Englewood NJ. The woman at the front desk 10pm was pleasant and provided effortless check in; and out (express check out). The room was clean and comfortable (rm in the 400's) not near the ice machine. Glad to have had the refrigerator. The pool was closed for a late night swim but we did enjoy it in the morning before a full breakfast with something for everyone. We really wanted to stay on our return trip but we went a different route.
Dear Nancy K, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC and New Jersey from Niagara Falls, Buffalo, NY and points west. We hope that you will stay with us the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM
The staff at the desk was very friendly. Our room was large and had a great desk to set up the computer. Bathroom had really nice tile and super clean. Bed was very comfy. Our room looked out on a small yard with a gazebo. Nice breakfast with hot foods as well as cold foods like cereal, yogurt, fresh fruit. Wish we could get such a nice room every night.
Dear BDT26, Thank you for taking the time to tell us about your recent overnight stay. I'm glad that you enjoyed your stay and found or hotel to be comfortable and super clean. Our area's best complimentary breakfast buffet is a great way to start your day. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I was leaving the Guthrie Robert Packer Hospital late Sunday night and needed a place for a single night. Driving back to Route 17 I came across the Grand Victorian Inn and it fit the bill. Nice room with very affordable rate. The staff was very helpful and the breakfast was very good.
Dear wmcleve, Thank you for your quick review of your recent stay. A number of our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM
Traveling from Michigan to Long Island, we took the scenic route on I-86. This Best Western had decent pricing and located perfectly for an overnight. We were encouraged by reviews and have another to add that is positive. When you check out and reflect while going up the road about your stay, we found no negatives. This hotel has a warm staff, clean comfortable rooms, nicely decorated facility, and a very good breakfast to jump start the day. Whatever management and staff are doing, keep it up, you have a winner.
Dear tanchaser, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, from Niagara Falls and points farther west, like Michigan. I'm thrilled that you found our staff to be warm friendly and the hotel to clean and comfortable. They take tremendous pride in providing superior guest service to every guest, every time. I hope you will stay with us again the next time you are on your way thru to Long Island or back to Michigan. Sincerely, Stephen Berwald, GM We hope that we will see you can soon.
This is an excellent hotel; however, I can't quite put my finger on it, but I think that this place might have been something else or maybe it was just another brand name hotel and Best Western bought it. It might have always been a Best Western, though, but there is something "different" about it. It's not necessarily a bad "difference" either. Anyway, one thing for sure is that you can't beat the room prices. I looked at prices in Elmira, which weren't as bad as compared to room prices in Horseheads, Corning, or Painted Post. The prices in those place are quite high. But not only were the prices high in those three places, most if not all of the hotels in those three places were booked up as well - as in no rooms available this week. I think it may be because of the race track opening at Watkins Glen, but I am not sure. But getting back to this hotel. It was well worth the price even though it was about 35 miles from some of the tourist attractions that we wanted to visit. That distance isn't bad when most of it is along I-86. The hotel has quite a few amenities - an indoor heated swimming pool, a complimentary, decent help yourself breakfast buffet (which had all the usual items, and the items that needed to be fresh were indeed fresh), an on-site, reasonably priced, and decent restaurant/bar that had what I would say a very limited menu, 2 elevators, and a pretty well stocked fitness center that unbelievably had 2 racquetball courts one of which doubles as a single basketball court. My sons and I took advantage of the racquetball court. The fitness center has a name - Express Fitness that seems to have non-hotel guests using. There is also a tuxedo rental business which seemed a bit odd - Rockwells. And there were several meeting/banquet rooms. The hotel grounds are nicely maintained. That is, of course, except for the unused delapitated outdoor basketball court that was overgrown with weeds and small trees. It doesn't look like it had been used in over 15 years, maybe longer. Oh, but there is ample parking. Check-in was fast and easy and all the front desk personnel were friendly and each greeted us every time we past the front desk. And since the hotel is pet friendly we brought our 2 dogs. At only $10/pet/day, it was the cheapest pet fee that I have ever encountered. Upon entering the hotel with our dogs, the front desk person offered many treats for our 4 legged friends. That was a nice touch. The room itself is not the largest that we have stayed in, but it was adequate. The double beds seemed to be too old and are in need of being replaced. Queen sized beds would be a positive addition. The refrigerator came in handy, but it was noisy, and there was also a microwave. The flat screen TV was pretty good, too. We brought our own pillows as we usually do, but theirs were ok. And the a/c worked just great and wasn't too noisy. The bathroom was a good size, too, however either the exhaust fan was either not working or there wasn't one, we could not tell. The water pressure in the shower was perfect and the water came out hot when I needed it to be hot. We also ate in the restaurant the 1st night, and I must say that even though the bartender doubled as the waitress, she did an excellent job. Upon check-in we received a 10% discount coupon for the restaurant for each day of our stay. Even though the menu didn't have a lot of choices, the items that we chose were quite delicious. And it looked like the bar patrons were enjoying themselves too. The hallways were quiet the 1st 3 nights as there weren't many people staying at the hotel. The last night, however, was a little different with people singing Happy Birthday just after midnight. Thankfully the hotel enforces an 11pm quiet time, so that proved to be sufficient. The last amenity that I'd like to mention is the indoor heated pool. It is a decent sized pool, and there is a separate jacuzzi. We only used the pool one night as the other evenings seemed to be too crowded. The one odd thing about the pool was its location. To get to it, you had the take the elevator to the basement, walk through part of the fitness center, and then walk up a flight of stairs. This might be a bit of a problem for the handicapped person. You also had to check in at the fitness desk before using the pool. Check out was fast and friendly which was no surprise. After talking with the front desk clerks upon check-out, we learned that the hotel is used for multiple gatherings – weddings, proms, etc. Maybe that was the “difference” that I spoke about earlier. All in all, we were very satisfied with this hotel and we would stay in the hotel if we were to be in the area again.
Dear Joe D, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right about our location. We are right off route 17/I-86 at exit 61. Which puts us 40 minutes south of Ithaca, NY, the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and 40 minutes from the Corning Museum of Glass in Corning, NY and Watkins Glen and Elmira, NY are just a short 40 minutes drive away. We are also just one exit from Tioga Downs Casino. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM
Had a nice stay at this hotel. Visiting area for a graduation and this hotel was close to where our family lives. The breakfast was good with a fair amount of choices. My family enjoyed the pool while there too. Will stay here again next time we're in the area. If you go, eat at the train station grille a few minutes down the road - good food.
Dear patn940, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be great choice for visiting your family while here for graduation. It sounds like your family enjoyed our Full Fitness Center that has an indoor heated pool, racquetball courts and more. We hope you will stay with us again when you come back to the area to visit family. Sincerely, Stephen Berwald, GM
I would rank this hotel high if it were not for the difficulty of access to the pool and hot tub. For a handicap person or someone who does not like running up and down stairs to change or go to the bathroom, this pool and hot tub is located in a horrible location. I booked this room to celebrate our 45th anniversary for the hot tub! I am 64 and have had two knee replacements and I cannot climb up two flights of stairs easily. I also would not like to have to change downstairs and climb upstairs to get to the hot tub and then climb down them again in a wet suit to change while having someone sitting at a desk watching my difficulty.
Dear johnbI3897PF, Thank you for taking the time to tell us about your recent stay at our hotel and for your suggestions for improving our property. I'm happy to say that over the next two to three years our property is going to be going thru some renovations. We have used your concerns as well as other guests suggestions and made recommendations to our ownership as ways to improve our guests experience. It would be nice to tell you which improvements might get done during the renovations, but the plans for the renovations are still in the beginning stages. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Was nice to get away for a night, but the romance package was a bit of a bust. They were out of champagne (didn't really care but was part of package) and the chocolates they gave us had expired. Room was fairly clean, but mattress and linens were a bit under the expectations for what we paid for the room. There is a window between the bathroom and bedroom which is odd. Breakfast was quite good, except for cheap paper plates. Staff was professional and helpful.
Dear D713SJluraw, Thank you for taking time to tell us about your recent stay. Please accept my sincere apologies for the less than desired experience you had during your Romantic Getaway. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
Second year which we have stayed here to go to the IMSA race at Watkins Glen International raceway. It is about a 40 minute drive to the racetrack but the hotel is much less expensive than the hotels closer to the track. There are other races at the track including NASCAR and IndyCar where this would be a less expensive place to stay. Free breakfast is great and their parking lot is quite large so I could find safe parking for my sports car. We plan to stay here everytime we go the the racetrack.
Dear John D, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. Our location, right of exit 61 on I-86 on along the New York State and Pennsylvania border, make us a great choice for guests who want to save money but still be close to everything in the area. We are just 40 minutes from Watkins Glen (the home Watkins Glen International Raceway) and Ithaca, NY (the heart of the NYS Wine country and home of Cornell University and Ithaca College). Likewise, we are just 40 minutes from Binghamton, NY and The Corning Museum of Glass in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope to see you next year! Sincerely, Stephen Berwald, GM
Waitress and bar tender was very nice and made dinner enjoyable. All of the people were very nice. Dinner and portion size was great. Breakfast selection was good, food was hot and area was clean and inviting.
Dear Kathleen J, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you could enjoy a few of the amenities (on-site Lounge/Restaurant and the area's best complimentary breakfast buffet) that our hotel has to offer. We hope you will stay with us the next time you are passing thru our area. Sincerely, Stephen Berwald, GM
A little dated, elevators a little sketchy, and the pool was awkward to get to, but overall a decent overnight stay. The pool was warm, the fitness center was larger than expected, and the breakfast had a good variety. The room was very clean and the staff was friendly and very helpful. Great price & great value.
Dear Caitlyn L, Thank you for taking the time to write a review about your most recent stay with us. I'm happy to hear that you found our guest rooms to clean, comfortable and spacious. Many of our guests, like yourself are surprised at the size of our Fitness Center. It is not your ordinary hotel Fitness Center. Ours has a large heated indoor pool, a whirlpool, two racquetball courts, treadmills, and huge weight room with over a dozen pieces of equipment. The complimentary breakfast buffet we offer is the best in the area. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I stayed at this hotel for one night to break up a long drive from upstate NY to Williamsburg, VA. Front desk was very friendly and helpful. This hotel is pretty large for a Best Western "roadside" hotel - because honestly I could not see any other reason to spend a lot of time in Sayre, PA. I chose this hotel for a number of reasons - the $88 rate, free breakfast, the gym and the onsite restaurant. Most hotel gyms are equipped with a couple of cardio machines and maybe some dumb bells. The gym at this Best Western is fully stocked with free weights, a full rack of dumb bells, weight machines and cardio equipment. Honestly, I think it's a gym open to the public but hotel guests can use it for free. The one downside to the gym - the equipment looks like it was donated from an abandoned prison - all of it has paint falling off and a lot of rust. While this did not affect my workout - it's definitely very old and worn equipment. I like staying in these type of hotels for one or two nighters because of the free breakfast - I don't need to pay $30 for eggs, toast and cereal. But what was nice at this Best Western - the restaurant on site for dinner. I didn't want to get fast food or order a pizza. So I went to the restaurant, had a seat at the bar and ordered a burger, with a side salad and a nice touch they have a selection of local craft beers on tap - bartender even gave me the remote to one of the TV's so I could choose what to watch while eating. Overall the hotel is traditionally decorated - a little old but did not feel worn. Hotel was clean, room had a fridge and a microwave - I think the mattress could use updating - it was soft but not pillow top mattress soft - more like - I've seen my share of guests over the years soft. If I were to ever stay in Sayre, PA again (highly doubtful) I'd probably return to this Best Western.
Dear Mandart727, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. We may be a bit in the middle of nowhere but we are just minutes from everywhere. Our convenient location, right of exit 61 on I-86 on the New York State, Pennsylvania border, puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you are traveling thru our area I hope you will stay with us a little longer and see just how close we are to everything. Sincerely, Stephen Berwald, GM
The employees were very nice, the breakfast was good and the room was nice and clean. The bar area was good and the drinks were yummy. We were only there for 1 night but slept comfortably and had a good breakfast to start our day.
Dear bmja69, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you had a wonderful stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Many of our guests, like yourself enjoy the convenience of our onsite restaurant/bar. Our complimentary breakfast buffet is the best in the area. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Comfortable, value, a little dated. It is easy to get to the hotel, staff is welcoming and polite. Many amenities, such as pool, fitness room, Racquet ball courts (indoor) and bar/restaurant. Didn't get served at bar, so we went out to eat. Good place for cost. Comfortable and good nights sleep.
Dear Fireworks77, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. Many of our guests have told us that they find us to be a convenient stop on their way to NYC, and the northeast coast, or to Niagara Falls and points west if you are coming from NYC. We hope you will continue to stop and see us every time you are passing thru the area. Sincerely, Stephen Berwald, GM
We had a wonderful stay. The room as clean and the hotel had a outstanding breakfast and a fitness center that included a racquetball court. Highly recommend if you are in the area. Just a one day drive from NYC.
Dear Lori C, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, from Niagara Falls or from Niagara Falls to NYC or the northeast coast. Our complimentary breakfast buffet is the best in the area, and we have the largest Fitness Center. That has two racquetball courts, indoor heated pool and more. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM
Room was clean and quite. We stayed one night for a wedding. Lobby was clean, did not use any admenties or stay for breakfast. Would stay there again if in the area. We had a room in the back on the top floor near the staiwell. Al ittle pricy for just one night to sleep
Dear kimber8, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our hotel and guest rooms to clean and comfortable. I hope you had a good time at the wedding. Hopefully, the next time you have chance to stay with us you'll have a chance to enjoy our full Fitness Center and the area's best complimentary breakfast buffet. Sincerely, Stephen Berwald,GM
Nice hotel, just minutes off the highway. Staff was very friendly and accommodating as we checked in right up to check out. Pool and fitness area is located on the ground floor away from the guest rooms. Breakfast is included and is better than average for most "free continental breakfasts". The kids enjoyed the make your own waffles. Price is reasonable. Rooms are clean. Great quick resting stop for the money
Dear SharleneDias, Thank you for taking time to write a brief review on your recent stay. It sounds like you and your family had a great time. Our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, is the best in the area. The full Fitness Center that includes a heated indoor pool and two racquetball courts is not your normal hotel gym. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Friendly, attentive service. Clean, comfortable accommodations. Great amenities - large, complimentary breakfast, swimming pool and Jacuzzi, mini gym with weights and treadmills, business center. I will go back again and again.
Dear dave11772, Thank you for taking the time to write a brief review of your recent stay. I'm thrilled that you have given us the best possible compliment you can, by saying that you will come back and stay with us again and again. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest they meet them. To the clean, spacious and comfortable guestrooms that will keep guests coming back. We hope we will see you soon. Sincerely, Stephen Berwald, GM
Stayed at a Best Western recently in Vinton LA and found it pleasant. Coming through on business I decided to try the chain again so I booked the Grand Victorian. I pulled up and immediately questioned if i wanted to stay there. Parking lot empty and entrance was badly in need of repair with visible mold. After checking online for a room at the Hampton Inn which was booked I decided to go in and check this hotel out. First thing I noticed when I walked into the lobby other than a darkly lit space was a mildew smell. Still I pressed on and checked in. Counter staff wasn't un pleasant but also at the same time not very welcoming either. I went to my room via the dirty elevator and walked down the dark hall like a scene from the Shining. Room wasn't dirty but very worn and old. Gloomy like the rest of the hotel. I sat on the bed and booked a room down the street at the comfort inn. I walked out immediately and didn't even ask for a refund. I wanted out. I don't know what the other reviewers are used to in a hotel but they are way off for this property. Maybe it was nice 20 years ago but that time has long left this place.
Dear JeffbN449HF, It is unfortunate that you felt our hotel was not in the same condition as the hotel in Louisiana; we strive to provide a clean, friendly, and welcoming environment. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the BEST WESTERN Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
We stayed at the Best Western in Sayre, Pennsylvania while our granddaughters played in a softball tournament in Horseheads. Not the most convenient since the fields were 20-25 minutes away. This is not the fault of the hotel, just a quick comment. The room was clean, the breakfast was good and the room was very large, which isn't always the case. The fitness room was well stocked with equipment. The staff was very accommodating for us. We asked to go into the meeting room to be able to play cards and they had no problem with that request. The hotel was conveniently located to many restaurant option, fast food and sit down. Other options, i.e., Dunkin Donuts was very close.
Dear SBCoach37, Thank you for taking the time to let us know about your recent stay with us. I was happy hear that you had a great stay. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes it convenient for many of guests to get to many of the local area attractions, such as the NY & PA State Parks, Tioga Downs Casino, the NYS Finger Lakes Region area or to Horseheads for a softball tournament. Our clean, comfortable and spacious guest rooms are another reason why many of our guests return time and time again to stay with us. I hope you will stay with us again the next time you have a softball tournament in our area. Sincerely, Stephen Berwald, GM
It was a nice, short stay at the hotel. We had a great time because even though it is an old building, our room is nice, clean and we have all the amenities we needed. Free WiFi, good hot breakfast, has microwave in room, and we were able to walk around the area. There are lots of restaurants to choose from, a big grocery store and Variety stores. Highly recommended!
Dear Sybil D, Thank you for taking the time to tell us about your recent stay. We were happy to hear that you enjoyed your stay and found our hotel to be clean and have all the amenities you needed to have a great visit. We hope you will stay with us again the next time you are traveling to our area. Sincerely, Stephen Berwald, GM
Been on several occasions and was never disappointed. Comfortable rooms. Plenty of parking (free). A complementary breakfast buffet. A bar right in the hotel with good drinks and food. Gym is good. Pool and whirlpool were a great way to unwind at the end of the day. We'll be back again in a few months!
Dear kennystar93, Thank you for taking the time to tell us about your recent stay and thank you for making us your home away from home every time to come to the area. We look forward to seeing you again in few months. Sincerely, Stephen Berwald, GM
The staff were very friendly and courteous. The room was clean and beds were comfortable. We had everything we needed. The location was great, close to Tioga Downs. Breakfast in the morning was good, offered something for everyone but ran out of waffle batter early and also the sweets that were offered. The only complaint I had, is that the chlorine smell from the pool, assaulted you when you came in the front door and it was strong in the bar/restaurant area. When we asked, they said that you get to the pool thru the bar/restaurant. I was impressed of how clean the hotel was, from the outside, to the lobby, to the room. I would definitely stay in the hotel again.
Dear Kathy D, Thank you for taking some time to write a brief review of your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 which is just one exit away from Tioga Downs Casino makes us great choice for those guests who want enjoy the casino. I hope you will stay with us again the next time you decide to come to the area. Sincerely, Stephen Berwald, GM
Overal hotel was average, the staff were very considerate and professional. We stayed there for my young sons surgery and the hotel staff were very thoughtful and caring when they found out. I would stay here again, good fitness room.
Dear johnathon948, Thank you for taking the time to write a review about your recent stay. We hope that you and your family will have to chance to stay with us again and enjoy everything the area has to offer. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you will visit us again the next time you are in the area. Hope to see you soon. Sincerely, Stephen Berwald, GM
There were items at the breakfast that I've never seen at a hotel before! Fresh fruit, waffles, juices, coffee, cereal, scrambled eggs & bacon, toast, bagels, jam, syrup and more! Everything was in great shape!
Dear GaryTbird, Thank you for taking some time to write a brief review about your recent stay. Our breakfast staff takes great pride in preparing and presenting the best complimentary breakfast buffet in the area. We even crack fresh eggs daily to make our scrambled eggs. I hope you will stay with us again in the near future. Sincerely, Stephen Berwald, GM
This hotel is very reasonably priced, close to the highway, elegant, clean, has a restaurant on site and free breakfast. Easy on off the highway, large parking lot, comfy beds, nothing to complain about at all.
Dear darlin41ny, Thank you for taking the time to write a brief review about your recent stay with us. I'm happy that you found us and our property to be great. Many of our guests find our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I hope that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM
Excellent establishment,quiet room,convenient location near highway entrance/exit,hotel is very clean and recently remolded,great fresh breakfast with yogurt,scrambled eggs,bagels,fresh fruit,and great bacon!
Dear Rodney K, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and quiet. Our convenient location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 is great bonus that a lot of our guests enjoy. I that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM
Met friends here and enjoyed a convenient mid way rendezvous. This hotel is easy to find and convenient to the interstate. The registration clerk was accommodating in our requests for rooms close to the elevator. Both rooms appeared to have been remodeled in the not too distant past, and were clean and fresh. We enjoyed dinner in the inhouse lounge which with entries that were surprisingly good for hotel fare. Included breakfast was typical and adequate for a day starter. Although we did not take advantage of, the fitness facilities appeared to be significant. I extended an additional day and found the hotel to be within a reasonable drive of the winery attractions at Watkins Glen, New York as well as the Tioga Downs gaming establishment. All in all, a pleasant stay.
Dear I894PCdavidh, Thank you for taking the time to tell us about your recent stay with us. I'm thrilled to hear that you and your friends had a wonderful time. I hope you and friends will continue to met here and enjoy all the area has to offer. We are located is just minutes away from many area attractions, such as several NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. Sincerely, Stephen Berwald, GM
Awesome Jacuzzi suite with kitchenette, which was very affordable. Nice fitness center and pool. Fairly close to Tioga Downs Casino for entertainment. Hot buffet breakfast included. Excellent helpful staff!!
Dear Tammy052011, Thank you for your review of your recent stay at our hotel. I'm happy to read that you enjoyed your stay. Many of our guests find that with our hotel only being ONE exit away from Tioga Downs Casino, it makes us the perfect place to stay for a weekend getaway of fun. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Overall, we were very happy with our stay (on two separate nights) at the Grand Victorian Inn. The rooms were comfortable, clean and well equipped. The staff were all pleasant and helpful. The breakfast was, as with most hotels, sadly lacking in protein - but served in the most pleasant hotel breakfast room we've ever seen. Backing onto the beautiful gardens, we watched the flowers grow and the rabbits play. Beautiful! However, because two members of my party of four are slightly handicapped, we are mindful of a facility's accessible features. This hotel was disappointing in three areas. 1. The closest handicap parking space was too far from the door for my companions to walk. 2. The front doors are manual, not automatic. At times, they were difficult for them to manage. 3. Our biggest complaint related to the pool/hot tub access. This was a holiday for us and, being lovers of a good dunk in a hot tub, we chose this hotel specifically for its advertised hot tub. On arrival, we were informed that the pool and hot tub were located in the basement. Fine. We took the elevator from our rooms to the basement and entered the fitness area. The gentleman on duty informed us that the pool and hot tub were back up a full and long flight of metal stairs. We were agog! When I asked about handicap access, he said we'd have to go back upstairs by elevator and walk through the lobby and the public restaurant in order to reach the pool. We were dumbfounded. There is no way elderly and handicapped people will be comfortable walking through a public restaurant in their bathing suits. We said thanks, but no thanks. When we mentioned this experience to a couple of other guests the next morning, they - neither handicapped nor elderly - agreed with us completely, saying they wouldn't use that kind of access either. For this reason, I plan to look for another hotel should we pass through Sayre again.
Dear AnAtlasinMyPurse, Thank you for taking the time to tell us about your recent stay with us. I was happy to hear that your enjoyed your stay. I'm pleased to say that over the next two to three years our property is going to be going thru some renovations. The concerns raised are some of the same recommendations we made to our ownership as ways to improve our guests experience. It would be nice to tell you which improvements might get done during the renovations, but the plans for the renovations are still in the beginning stages. I hope that you will consider staying with us again so that we can have another chance to provide you with our superior service. But if you chose to stay else where, I understand. Sincerely, Stephen Berwald, GM
The staff was welcoming and very friendly one of them even took a selfie with our puppy! Our puppy was just 2 months old and needed to be brought out often , by the end of our stay, it seemed like the entire staff knew us and our puppy by name, because they saw us so much. The chamber maids we very kind as well. We would see them in hall and they would ask us how we were and if anything was needed. Highly recommend!
Dear jminerarnold, Thank you for taking the time to tell us about your recent stay. I'm happy to hear that you and your puppy enjoyed your stay. We hope you and your puppy will come and stay with us again. soon. Sincerely, Stephen Berwald, GM
I was very, very well-treated at the BWGVI. It was immaculately clean. All the appliances in my room worked just fine. I was able to get any room supplies replenished easily. I enjoyed the fitness center's pool very much. When I asked for a luggage trolley "in the next 15 or so," it arrived at my room in 5 minutes. I could have been better treated, or more pleased!
Dear amh23, Thank you for taking the time to tell us about your stay. Our goal here at the Best Western Grand Victorian Inn is to give every guest superior service every time. I hope you stay with us again the next time you are traveling to the area. Sincerely, Stephen Berwald, GM
I enjoy staying here when visiting the Elmira area. The hotel is nice, rooms are good. I ate once in the restaurant. I would suggest going down the road to the old railroad station for a meal. The breakfast is typical- take it as you will.
Dear Joyce B, Thank you for taking the time to review and tell us about your most recent stay. I'm happy to hear that you enjoy staying with us every time you visit the Elmira area. I hope that we continue you be your hotel of choice when you visit the area. Sincerely, Stephen Berwald, GM
A great location and a beautiful hotel and staff remakable. I would recommend to all in need of a great place to stay, wheater on vacation or business or just for fun. It is convient to all the stores and gas staions and relaxation.I will come back again and also try to convince others to come and try it. A very satifing place for all to enjoy.
Dear N5095UYronaldm, Thank you for taking the time to tell us about your recent stay with us. I'm happy to read that enjoyed your stay so much that you want your friends to come and stay with us too. I hope we will have the pleasure of you staying with us again, real soon. Sincerely, Stephen Berwald, GM
It was an excellent experience with an attentive and caring staff, (the dining room hostess fed me like a mom) a very comfortable room and an exceptionally reasonable rate. Will not hesitate to stay again next trip to Sayre.
Dear Rebecca A, Thank you for taking the time you write a such a wonderful of your recent stay with us. We were thrilled to read that you loved your stay. The next time you are in the area we hope you will stay with us again. Sincerely, Stephen Berwald, GM
This is my semi annual stop on my Chicago trip. I have made this my one stop each of the last three years, and always enjoy the staff's hospitality, as well as the excellent breakfast buffet. I will return again.
Dear L5818NZcharlesa, Thank you for taking the time to write a brief review of your recent stay with us. We are glad that you have chosen to stay with every year during your annual trip to Chicago. We look forward to seeing you again next year. Safe travels. Sincerely, Stephen Berwald, GM
We needed a getaway weekend and stayed here. The hotel is older but very well maintained and very clean. The first room we were given someone smoked in and the girl at the desk changed it very quickly and was very sorry about it. We had a room with a balcony and it was perfect for our really nice spring weather. The hotel is right next to a major highway and we were worried about noise but once the door was closed it was very quiet. We did not use the pool but it was a really nice pool area and exercise facility. The breakfast room was very large and very nice with large windows looking into the back yard, very nice for the morning. Any of the staff we saw or spoke to was very friendly. I would stay again if in this area.
Dear Janice R, Thank you for choosing our hotel for your weekend getaway. I hope you were able to enjoy one of our Getaway packages that we offer, like the Romantic Getaway or the Stay & Play Casino Package. I was happy to read that you had a wonderful time and found our hotel to be clean, quiet and conveniently locate right off RT.17/I-86. I hope the next time you need another weekend getaway that you will stay with us again. Sincerely, Stephen Berwald, GM
The staff has always been very friendly and very accommodating. Nice hotel. We Have stayed here numerous times. Never had any issues regarding the hotel or staff. Dinner menu in the Black Diamond lounge is limited but everything has been good.
Dear Anthony M, Thank you for taking the time to write a brief review of your stays with us. I'm happy to here that you have enjoyed your visits each time you have stayed with us. I hope we will continue to be your hotel of choice every time you come to the area. Sincerely, Stephen Berwald, GM
I live 2 hrs away from Robert Packer Hospital and I needed to be there early in the morning, so I stayed at the Best Western less than a mile away from the hospital. Everyone was very helpful and courteous and friendly, the room was very nice, and the breakfast was very good.
Dear Mary4848, Thank you for taking the time to write a brief review of your recent stay. I glad we were able to be of help to you will you were visiting the hospital. I hope everything went well for you. If you should have the need again, I hope you will stay with us again. Sincerely, Stephen Berwald, GM
staff was rude especially the front desk personel and the manager. they made me feel insignificant and like a degenerate. I stayed here all week I'm different rooms and they made faces and whispered about my debit card..this isn't the first time either 6 months ago the manager was just as rude!!!
Dear W2459NBjenniferp, We at the BEST WESTERN believe that there is nothing insignificant about our guests and we strive to provide the best possible customer service to show each guest that they are valued. Our goal here is to provide every guest with superior service; the form of payment does not matter to us. What matters is your comfort while you are away from your home. You are our valued guest. From a friendly and warm greeting that our staff offers to each guest as he or she walks through our front door to the polite and pleasant manner with which our staff answers each phone call and checks each guest in and out, despite when a guest chooses to verbally abuse the Guest Service Agent who is helping him/her. We offer a sincere, “thank you and safe travels” to each guest as he/she leaves in the hopes that each one will choose to visit us again. I do thank you for providing us with your distinct perception on the service that you received during your most recent stay; it allows us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
Such a great place to stay on your drive to NYC. Staff are so nice and go above and beyond to make your stay more comfortable. I love that this is a Pet Friendly hotel and that they treated my dog like a human guest! Thanks for a great stay!
Dear petegaz, Thank you for taking the time to write a review about your recent stay. I happy to read that you and your pet enjoyed your pit-stop on your way to Manhattan. A lot of our guest's have found that we are great stop over when traveling from NYC to Niagara Falls. I hope you will stop over for another pit-stop on your way home. Sincerely, Stephen Berwald, GM
The staff was very friendly, rooms and hotel were very clean, was just what we were looking for.. easy to find off highway .. if we need another room when this area this will be our first choice defiantly .
Dear hdangel23, Thank you for taking the time to write a review about your recent stay. I'm thrilled to here that you enjoyed your stay so much that we will be your first choice for hotel accommodations when you return to the area. I hope that will be sometime soon. Sincerely, Stephen Berwald, GM
This is are second visit to this hotel and will not be the last! We have travel to the area every few months. Staff is very friendly and helpful. Rooms are very clean. Pool area is very clean and does not have that over powering chlorine smell that you find in some hotels. Very nice whirlpool in pool area. Free breakfast has eggs, meat, waffles as well as the usual continental selections. My kids love the toppings available for the waffles and cereal. We ordered food from the lounge both times and food was very good! My kids literally act like we are at Disney World when we stay here!
Dear Marcy O, Thank you for the wonderful review of your recent stays with us. My staff and I thank you for the high praise. I hope that you and your family continue to come and enjoy our hotel or your "Disney World". Sincerely, Stephen Berwald, GM
very nice motel you will be very glad that you stayed here and the food is excellent aaa+ motel would recommend to all. the staff is very friendly and very helpful not to mention really funny it was a great stay
Dear X3865BPkevinw, Thank you for review of your recent stay. We are happy to hear that you had a fun and enjoyable stay. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
I stayed here to see family and I had just drove 16 hours straight from sc. The lady at the front desk made the check in process quick and saved me some $. She also was extreamly friendly and made me smile even tho I was so so tired. When I came back to my room from my family's my daughters clothes and blanket were folded for me and put on bed. As a mother this made me extremely happy! After my experience I will not stay anywhere else. I will only spend my $ here. Thank you at the Sayre best western in PA!!!!!
Dear DMelinda1, Thank you for taking the time to write your wonderful review about your recent stay. It is reviews like your that make our staff smile knowing that they have made a guest's stay special. Our staff takes pride in providing superior service to every guest, every time. I hope that we will see you again, soon. Sincerely, Stephen Berwald, GM
Overall, a clean, accommodating environment. Staff is friendly and helpful. Have stayed many times and it is relatively consistent on providing patrons with a pleasant experience. Confortable beds, traditional full breakfast options and even more amenities I have not taken advantage of.
Dear Jeff L, Thank you for taking the time to write a brief review about your most recent stay. I'm happy to hear that we are you hotel of choice when you are visiting the area. I hope the next time you enjoy our hospitality, you will have a chance to use our full Fitness Center that has 2 racquetball courts and a heated indoor pool. I hope you will stay with us again real soon. Sincerely, Stephen Berwald, GM
rooms were nice. food should be avoided in the restaurant. no accomodation if you are a smoker. no pool. Restaurant and bar service was slow. The food was likely of the frozen entre type. highly recommend finding some other place to eat. sorry no ideas on that as I got stuck eating 2 nights there and they were equally poor.
We have spent many a weekend at the hotel. The rooms are nice, neat and very clean. They have a nice restaurant which serves a nice breakfast. The staff is courteous and understanding if theirs an issue. If you get a chance, enjoy the bar which has nice entertainment on weekends.
Dear kjc1601, Thank you for taking the time to tell us about your most recent stay. I'm happy to hear that we are your hotel of choice for your weekend getaways. With all of the various getaway packages we offer and our proximity to Tioga Downs Casino our hotel is the ideal hotel for a weekend of fun. I we will see you again real soon. Sincerely, Stephen Berwald, GM
Good looking hotel, stylish lobby. Comfortable room, despite some problems with the A/C. Very friendly and helpful staff..Restaurant nothing special, but good food at a good price. All in all, excellent value.
Dear Adriaan T, Thank you for taking the time to write a review about your recent stay. I'm glad that found our hotel to be stylish and good looking. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Stayed for one night. Somewhat better than average for B W. Good stopping point just off the interstate. Did not explore the area so cannot comment on nearby restaurants. Gas/convenience store across road from motel.
Dear Tom C, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border makes us very convenient for travelers. I hope you will stay with us again the next time you are traveling in our area. Sincerely, Stephen Berwald, GM
We only stayed one night, but we would go back if we are in the area again. The staff was very friendly. The rooms and breakfast are really good for the price. It's was nice to have a bar on the premises since there didn't seem to be much in the area.
Dear Tracey P, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. It may seem like there is not much to do in the area but that is a misnomer. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border puts just just 15 minutes from Tioga Downs Casino. Plus, we are is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Which makes a us a great location for a weekend getaway. The next time you are in our area I hope you will stay with us again and have a chance to explore and see everything the area has to offer. Sincerely, Stephen Berwald, GM
Nice big hotel. Kids enjoyed the pool and the big breakfast. Lots of parking with a convenient store right across the road. Cleaning staff and front desk staff were very nice and always smiling. Will Stay again
Dear aaronwT9175HD, Thank you for taking the time to write a quick review on how you and your family enjoyed your stay with us. I'm glad to here that your your kids enjoyed our indoor pool and were able to fill up on our complimentary breakfast buffet. I hope you will be staying with us again, real soon. Sincerely, Stephen Berwald, GM
As I've said being a trucker I never know where I'm going to end up. But, thanks to the web I have found more Best Westerns along my way and plan on returning to them when ever I am in that area. I enjoyed the chair and the foot stool. After a long day behind the wheel, That is a very nice way to relax and get re energized for the next day.
Dear Brian M, Thank you for taking the time you write a quick review about your recent stay. Many truckers enjoy staying with because of our spacious rooms, large parking area and the easy on/off access from I-86. I hope you continue to stay with us every time you passing thru the area. Sincerely, Stephen Berwald, GM
Pleasant stay. Not too much in this area to choose from. Glad to have a comfortable and reasonable option. Easy on/off from highway. Breakfast emenity is a plus! Staff is accommodating. Have stayed many times for work.
Dear Jeff L, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our hotel to be comfortable and the easy on/off access to the highway (I-86) sure does make us ideal for travelers to find us. Our complimentary breakfast buffet is one of the best in the area. We hope you will stay with us the next time you are traveling to our area. Sincerely, Stephen Berwald, GM
This hotel was very nice.. classy and clean a step above just a budget hotel.. lobby was lovely, bed was comfy, breakfast was hot and generous. Windows opened to let fresh air in, a nice treat. Easy on/off to the highway. We went to the movies in town, a nice old fashioned theater and ate local at the recommended Grille in town.
Dear Susieqpart2988, Thank you for taking the to tell us about your recent stay. Our staff is happy that you found us to be a clean and classy place to stay. We hope you will stay with us agian the next time you are in the area. Sincerely, Stephen Berwald, GM
I found my room to be Clean and comfortable. The employees were all friendly and helpful. Breakfast had a good selection and a very nice variety. Gee, I don't know what else to say, we rolled in late, tired. We were treated well and found everything satisfactory. By the way, our dog was welcomed.
Dear Donna S, Thank you for taking the time to write a review about your recent stay. I happy to read that you had a comfortable stay and had a chance to enjoy our complementary breakfast buffet. I hope you and your dog will stay with us again, real soon. Sincerely, Stephen Berwald, GM
Room was nice, nothing too fancy. Neighboring rooms could be heard and the doors slamming was very loud. Beds were very squeaky and you could feel the springs when moving at all. Bathroom was very nice and clean. Breakfast was nice but the staff was very busy and had difficulty keeping up with the demands of those using the breakfast area. Had a nice variety of food to choose from. Had a variety of activities for you to use : basketball, racketball,pool,sauna,etc.
Dear Lizzard67, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a very pleasant stay. We hope that you will stay with us again the next ime you are in the area. Sincerely, Stephen Berwald, GM
Overall very dated but clean. Front desk pleasant. Breakfast bar adequate but nobody around to clean tables or refill items. Mattresses very uncomfortable. Bar nice but slow service. Fitness center adequate but very busy as not exclusive to hotel guests
Dear Holly P, Thank you for taking the time to tell us about your recent stay. I would like to apologize for not exceeding your expectations. Our guests satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
We love Best Western hotels, this one seemed to have a few issues, but overall a good stay. The staff was excellent however, there were a few problems with appliances in breakfast room and a sticky door lock that was aware of.
Dear Linda M, Thank you for taking the time to write a review about your recent stay. I'm happy that you had a good stay. I hope while you were here you had a chance to drive around and enjoy the beautiful fall foliage. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Called the front desk to inquire, if towels were available at the pool?, as some establishments wish you to keep room towels in the room. If you take you room towels to pool then you do not have towels for in your room latter. I was told yes, towels are available at the pool. At the pool no towels could be found, went to nearby fitness center and was provided 2 (two) skimpy (dish/ hand towels). one for self and one for spouse. It was obvious that we were going to use the pool, as we were dressed in swimming attire. Asked for an additional towel due to small size and got strange look from male staff worker siting behind desk, as if I was bothering him. Another hand towel was then provided. Enjoyed the nice swim in the pool, but that changed when drying of with a rough/ course hand towel. I should have taken the room towel. Other guest had brought towels from home, maybe they knew from previous experiences and others had some from their rooms I believe. Also barking dog in adjacent room during the overnight hours. Hotel not at capacity so why but other guests next to room with pets?
Dear G9539UKstevenc, Thank you for taking the time to tell us about your recent visit. I'm sorry that you felt the pool towels that the Fitness Center provided you were small and rough. The satisfaction of our guests is important to us. We will use your feedback about the quality of the towels to implement improvements to ensure we offer a the best possible experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely. Stephen Berwald, GM
We were here for a wedding reception and chose to spend the night. So very happy that we did. The staff is wonderful, the accomodations very very good. Breakfast items very good and plentiful. What we got for the rate we paid was incredible. Will definitely be back.
Dear Ann K, Thank you for taking the time to tell us about your recent stay. We are thrilled that you enjoyed the wedding reception and decided to stay with us. Our staff takes pride in providing superior service to all our guest, no matter if they are here just to enjoy a wedding (banquet) or spending the night in one our hotel rooms. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Everything about my stay ranged from good to average with the exception of the Lounge/Grill. BAD EVERYTHING. Over an hour to get food and it was the worst burger I ever had. Warm beer...staffed by a single person ...management of this operation, non-existent.
Dear Stephen S, Thank you for taking the time to tell us about your recent stay. Our goal at the Best Western is to provide every guest superior customer service. I'm sorry to that you only had a good to average stay. I hope that you will give a second chance to give you superior customer service. Sincerely, Stephen Berwald, GM
The hotel itself was ok. Clean, quiet, but nothing special. Th ebreakfast was ok, but again nothing to look forward to. But the food in the restaurant was extremely good value. The special Tacco salad kept me eating for a good half hour, long enough to sample a couple of the excellent draft beers
Dear Pete R, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you had a chance to enjoy our restaurant. Our cooks take tremendous pride in servicing high quality food. I hope you have a chance to return and try some of the other menu items, real soon. Sincerely, Stephen Berwald, GM
This was my first time staying at this hotel and it was excellent. Heather was awesome and made the stay even more enjoyable. She was nice and helpful and made me feel welcome. It was a nice and clean hotel. It was a great property and it was extremely reasonable. It also had a great fitness center and pool. I will definitely be back
Dear Joe S, Thank you for taking the time to tells us about your recent stay. I'm happy that you found our staff to be so welcoming and the hotel clean. Our staff takes pride in providing superior service to our guests. I hope we will see you again, soon. Sincerely, Stephen Berwald, GM
On August 13,2016 I was in a double wedding and reception at the Grand Victorian. While we had booked months in advance, the hotel overbooked for the same day. On the night prior, the event planner tried to force us into having the reception for 200 guests in the small lobby. Guests checking in,elevators open and closing, patrons wandering out from the bar adjacent to the lobby all free to interrupt. When I refused, the event planner become upset and somewhat sarcastic. The next day the wedding was beautiful. It went well and I have no complaints about the ceremony. The reception,however is a different story. First the soda was flat. No big deal, except the event planner at first became snarky and claimed that she couldn't solve the problem. Next, I was served alcohol when she was told repeatedly that I take meds and alcohol could have a fatal effect. Then she,the event planner was rude to guests, kept coming up to the bridal party and complaining about things that guests were bringing to her attention. There were other issues but I feel I have made my case for NOT patronizing the Grand Victorian. A couple days later I spoke with the general manager. I explained why I was disappointed. He brought his event planner in and she denied every single issue. In fact she was snarky during that meeting, and he,the general manager seemed very sceptical that anything I said was true. After two meetings in two days, they offered to refund each couple $250. I felt insulted, since we spent nearly $10,000 for the event, the hotel booked over a dozen rooms and they made several thousand dollars in the bar from the guests if our wedding.
Dear Brutus S, Congratulations, once again on your nuptials. The gusty choice you made to override the two brides, decision to move the ceremony in from the 95+ degree weather outside, into our elegant lobby, by moving the ceremony into Black Diamond Room made for a more intimate ceremony. While it is true that during the reception our soda system broke down, we did remedy this situation in no time by purchasing cans of soda from a local grocery store nearby, to serve to the guests. I apologize that you felt that the Events Planner was rude to your guests in anyway. I do thank you for providing us with your distinct perception on the service that you received from us during the reception and afterwards during our meetings. Sincerely, Stephen Berwald, GM
Arrived late after driving for eight plus hours and was greeted by friendly staff. Quick check in and no hassles getting to our room. Front office staff mentioned lounge was still open so we could get some food. Had a great supper with hardly no wait time. Very clean room and bed was comfortable. Would stay there again any day.
Dear 6dianep, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you were able to enjoy a great meal after you checked-in. I hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald,
Right off the highway, easy to find, loads of parking ~ no hassles getting here... Clean comfortable room, spacious - wifi, desk and table. Our room came with a refrigerator and microwave, would be a great choice for a multi-night business stay. The lobby was well appointed, roomy ~ restaurant on site (room came with a 10% off coupon). Several event rooms, and a lovely backyard gazebo area for a wedding. Free breakfast is a nice plus, Belgian waffle maker, juices, lots of food choices.
Dear KGJM, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM
This is the best Best Western we have stayed in in our travels. The food was great, room was clean and we were there on taco Tuesday which was great. We have travel considerable and found this Best Western to be the best of them all.
Dear Carol K, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you found us to be the BEST, Best Western that you have stayed at. That is indeed high praise, thank you. I hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I grew up in the valley but have been gone for several years. I remember when this was the Guthrie Inn. Lily, the front desk clerk was very helpful and very accommodating. You an outstanding employee in Lily and the rest of the staff was very nice as well. We really enjoyed our stay here for three days that we were visiting friends and family. The rooms were very comfortable and quiet. Very good complimentary breakfast as well. Well Done!
Dear Dan D, Thank you for taking the time to tell us about your recent stay. I'm happy that we were able to a apart of making your visit to see friends and family enjoyable. I hope you will continue to stay with us every time you come to the area to visit family and friends. Sincerely, Stephen Berwald, GM
We enjoyed a 1 night stay at the BW Grand Victorian in Sayre PA in early September. The hotel is very big, and is very welcoming and cozy. Room was large (with a king bed), as was the bathroom, and was spotlessly clean! Good in-room lighting and very fast internet connection. Buffet breakfast (included in room rate) was a mix of hot and cold items. Dinner at on-site restaurant/bar was very good, with a wide range of selections. You receive a 10% discount coupon to the restaurant, which is a nice feature. I would definitely recommend this hotel!
Dear Debbie A, Thank you for taking the time to tell us about your recent stay. I'm happy to hear that you were you enjoyed your one night stay with us. I hope that the next time you are in the area that you will stay with us again. Sincerely, Stephen Berwald, GM
Any time we are driving through upstate NY, we will make a detour to stay at this hotel in Sayre. Quiet and clean, the hotel is also incredibly reasonable in price. Free breakfast, free internet, free parking. Best Western "gets it".
Dear Joseph W, Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that we are your hotel of choice to stay at when you are the upstate NY area. That is high praise, thank you. We look forward to continuing to provide you and all our guest with superior customer service. Sincerely, Stephen Berwald, GM
I extensively checked the web for the Corning, NY area for a hotel. I thought the Best Western Grand Victorian is a beautiful hotel and a great value. The room was very comfortable, clean, quiet, and everything worked. The breakfast was a great selection and very well presented. The pool was a great size. The hot tub was plenty warm. I thought the fitness center was one of the best equipped for a hotel gym. I hope to return for another stay at this hotel.
Dear Pepperr L, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be everything that you hoped it would be when you made your reservation. I hope you had a chance to enjoy one of the many attractions that are just minutes away, like the Corning Museum of Glass. We look forward to you staying with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
This hotel is one of the cleanest I've been to in a long time. The price was very reasonable, the staff very friendly, the full breakfast was delicious, the pool and jacuzzi were well kept. Can't say one bad word about my stay. Would definitely stay there again and refer it to my friends and family :-)
Dear John L, Thank you for taking the time to write a review about your recent stay. Our entire staff was happy to hear that you enjoyed your stay. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
Stayed the night for a girls get together and it was perfect! Close to great restaurants and bowling which was on our itinerary and 45 minutes away from Watkins Glen where we finished our trip. Would recommend to all!
Dear Ellen P, Thank you for taking the time to write a review about your recent stay with us here at the Best Western Grand Victorian Inn. We are trilled to hear that you and the ladies enjoyed your stay. We are not just only 45 minutes from Watkins Glen. We are just 40 minutes south of Ithaca, NY, which is the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. The Corning Museum of Glass is just 40 minutes away in Corning, NY as well. I hope the next time you and the ladies are in the area for a get together you will stay with us again. Sincerely, Stephen Berwald, GM
We noticed some things were not at their best. Older lighting in the hallways and such, but the rest of the facility was great, and the staff was very pleasant and helpful. Quiet rooms. Even the AC was not too loud. The breakfast area is very large, the food was great. Scrambled eggs and sausage one day, bacon the next, plus the standards. Cereal, yogurt, pastries. When in the area I will stay again
Dear EtwonEater, Thank you for taking the time to write a review about your recent stay. I'm happy that you still found us to be great! We are currently working with Best Western on a plan to refresh our outdated look to a more contemporary one. This process will take some time to complete but I think our guests we be pleased with the results. I hope you will stay with us again the next time your are in the area. Sincerely, Stephen Berwald, GM
This hotel was a nice surprise! The location was a bit in the middle of nowhere, but really worked for where we needed to be. The hotel lobby was very nice, and the breakfast room was large with a lot of selection. The staff was very friendly, it was very clean and breakfast was great. We would definitely stay here again!
Dear Kristen B, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. We maybe a bit in the middle of nowhere but we a just minutes from everything. We are located, right of exit 61 on I-86 on the New York State, Pennsylvania border. Which is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. So, the next time you are in our area I hope you will stay with us again and see just how close we are to everything. Sincerely, Stephen Berwald, GM
This is an outstanding hotel with good service and amenities. The staff is excellent and they take care of you and the hotel. Their indoor heated pool and spa are wonderful. The breakfast is good and well done with lots of choices. The rooms are very nice, clean and airy. I'd recommend this hotel to anyone staying in the Waverly/Sayre/Elmira area.
Dear Steve9655, Thank you for taking the time to write a review about your recent stay. Our entire staff was pleased to hear that you enjoyed your stay and found our hotel to be an outstanding place to stay. We hope that you will stay with us again soon. Sincerely, Stephen Berwald, GM
everyone helps and understands what its like to travel to spent time with a sick mother. thanks bestwestern sayre pa.the whole staff should get a bouns.john the day manager will do a wonderful job to make your stay better
Dear Howard E, Thank you for taking the time to write a review about your recent stay. I hope that your sick mother is doing well. If you every have the need to come to our area again I hope you will chose to stay with us. Sincerely, Stephen Berwald, GM
Good property for family or business. Service staff may need to pay more attention to the details--especially concerning refreshing room for next night stay. It was difficult to tell whether our beds had been made; the staff had the entire morning and afternoon to complete the task. The facility was not even at half capacity--hopefully just a bad day.
Dear I523KEgaryc, Thank you for taking the time to tell us about your recent stay. I happy that you found our hotel to be a good hotel for family or business. I'm sorry that you felt that your room was not refreshed the next day. Our Housekeeping staff is top notch when it comes to ensuring that every room is kept in the best possible condition. The most likely reason that you were unable to tell if you room was serviced, might have been because had made the bed(s) yourself prior to leaving or you had belongs laid out in the room. In which case, our staff would have respected your privacy by leaving you belongs alone and worked around them, doing their best not to disturb them. We hope that you will chose to stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM
Was a lovely hotel, staff very friendly. ( they offer a 10% discount to customers, if you're dining at the lounge, only if you remember to mention and show the discount slip, that they slip into your key card envelope, if you do not see the discount slip, no one will remind you of the fact that you should have gotten one for dining in the lounge. ) We found ours in our key card envelope after the fact. Mentioning this to the staff person at the front desk the next morning, I was told I should have presented it the night before, I would have if I had seen it, or knew that it was there for my use. The whole time we dined, no one in the lounge mentioned to us about this discount slip....not even when we had our meal placed on our room #. It's a very nice hotel, but, don't expect them to honor their offers. Breakfast is kind of skimpy too.
Dear minsusca, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you found our hotel to be lovely. However, I'm sorry to hear that you had trouble using your 10% discount that we offer to guests for our restaurant. During the check-in process our Front Desk Staff is supposed to inform all our guests of the many amenities that our hotel has to offer. Which includes the location of the heated indoor pool, the Fitness Center, and Breakfast area, where we serve our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted topping to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. In addition to telling our guests about the heated indoor pool, Fitness Center and Breakfast area locations and hours of operation, they inform our guests of the of the Night Train Lounge. Where we serve dinner and about the 10% coupon that is inserted into the guest's key card envelope, that they can use if they chose to eat in the Lounge. I do thank you for providing us with your review about what you enjoyed about our property and what troubles you encountered during your stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all of our guests. Sincerely, Stephen Berwald, GM
It was a nice place to stay on our trip, right there off of the Interstate. Rooms clean, beds comfortable, spacious room. Hotel has a bar/lounge/restaurant for convenience. There is not much else in the immediate area. The hotel is between Binghampton and Corning.
Dear Rick E, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. We may not be in the heart of downtown Sayre, PA, but we are just minutes from Ithaca, NY (NYS Finger Lakes Region), the Corning Museum of Glass in Corning, NY or Binghamton, NY. We hope you will stay with us again the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM
A nice place in an area that not much else is offered. It was a lot nicer than I had figured it would be. We were touring colleges and had to stay over. Not far from the wine region of NY I would definitely stay there again.
Dear Joyce B, Thank you for taking the time to tell us about your recent stay. I'm happy that you enjoyed your stay. You are right that we are just minutes from the NYS Finger Lakes Region and Ithaca, NY. I hope that you will stay with us again real soon. Sincerely, Stephen Berwald, GM
This little gem of a hotel is tucked away in a country setting which is quiet and peaceful compared to normal locations in town or at main highways exits. The rooms and all facilities and services provided were excellent. I would stay here again and highly recommend this hotel.
Dear Karsten R, Thank you for taking the time to write a review about your recent stay. We hope you will stay with us again real soon. Sincerely, Stephen Berwald, GM
Clean, comfortable and friendly. Good location and great breakfast! Enjoyed the pool and yacuzzi. My husband and I were in the area for our high school reunion and many of our classmates also enjoyed a wonderful stay.
Dear Graciela S, Thank you for taking the time to write a review about your recent stay. Our entire staff is happy that you and your entire high school reunion enjoyed their stay. We hope that you will stay with us again real soon. Sincerely, Stephen Berwald, GM
The room was very clean, staff was knowledgeable of the area and very helpful, excellent complimentary breakfast, will definitely stay here again. We stayed in a king suite with jacuzzi , but the only thing that I can see as a downfall was the window between the bathroom and the rest of the room. I wish there was a curtain that you can close so the person who is in the room can't see in the shower whIle someone else is in there showering.
Dear Kevin S, Thank you for taking the time to tell us out your recent stay. Our staff was happy to hear that you enjoyed you stay and plan on staying with us again in the future. Sincerely, Stephen Berwald, GM
I stay here often and always find it to be clean, the staff is always friendly and willing to do whatever it takes to make your stay great and for those who are travelling through, it is at the end of the ramp from the highway.
Dear Russ S, Thank you for taking the time to write a review about your most recent stay. We are happy that you have chosen to stay with us time and time again. We hope to see you again, soon. Sincerely, Stephen Berwald, GM
I think the staff are working hard to satisfy those of us who stay. This is a very quiet hotel. Very good location to the freeway and gas station. Easy location to places to eat on the local roads. Solid breakfast. Very clean and friendly staff!
Dear Pat G, Thank you for taking the time to write a review about your recent stay. Many of our guests echo your your comments. We hope that you will stay with us again the next time you are traveling to the area. Sincerely, Stephen Berwald, GM
Staff was very attentive and helpful at all hours of day and night. Great breakfast served by great servers. Room was clean and recently renovated (I think). Towels thick and fluffy. Bedding just right amount of softness. Sheets crisp and clean.. Linens and towels had faint bleach smell.. just right.
Dear oblivious_drifter, Thank you for taking the time to tell us about your recent stay with us. I very pleased that you found our hotel to be an excellent choice for your visit. I hope that the next time you are in the area you will stay with us again. Sincerely, Stephen Berwald, GM
Excellent stay, exterior could use a face-lift but the rooms were clean, beds were spotless and the bathroom was clean and those are the only things that really matter to me. Not a whole lot of stores and restaurants in the immediate area but for some, that's not a concern.
Dear Anthony R, Thank you for taking the time to write a review about your recent stay. The entire staff was happy to hear that you had an excellent stay. I'm happy to say that we are at the beginning of a landscaping project that will revitalize the hotel's exterior appearance. I hope the next time you visit our area that you will choose to stay with us. Sincerely, Stephen Berwald, GM
In your showers, it was nice to see floor grabbers so a person won't slip. The breakfast food was great and the comfort of the chair in my room was very nice. Being a trucker I never know where I'm going to end up. But, if I'm in the area I'll stop in again in the future.
Dear Brian M, Thank you for taking the time to tell us about your recent stay. Many trucker's, like yourself find us to be a great stop for the night because we are right off exit 61 on route I-86, have a large parking lot for tractor trailer trucks and a great complementary breakfast buffet. We hope you will stay with us again, the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM
Good service. Clean room. I previously lived in Sayre when the Hotel was built. It was the first quality / new facility in the area. Over the years it has had its ups and downs. Currently is in very good condition, the staff very courteous and nice amenities. The one area they have not paid attention to is the grounds. The plantings are dying, the basketball court is in ruins etc. While these affect the exterior appearance, they are not representative of what is inside. I would recommend staying at the hotel.
Dear 237davidg, Thank you for taking the time to tell us about your recent stay. Our staff was happy to hear that you enjoyed your stay. I'm happy to say that we are currently working on a landscaping project that will address the basketball court and they rest of the grounds. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
This hotel was exceptionally clean, well maintained, and was a great price. The hotel staff went out of their way to make sure our stay was pleasant! The hotel was very nicely decorated, and the parking area is quite large. They offer so many amenities, and it was a pleasure to stay there
Dear Jean B, Thank you for taking the time to write a review about your recent stay. Our entire staff was pleased to hear that you enjoyed stay and found our hotel to exceptionally clean and well maintained. The staff takes great pride in keeping the hotel clean and maintained. We hope that you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
We were exhausted from driving and happened across this little gem... Pool, hot tub, sauna, full breakfast and nice restaurant... Clean, friendly, with every amenity that you can expect for $100 ... A winner in my book, would definitely stay here again if the need arises
Dear DMSMaven2012, Thank you for taking the time to tell us about your recent stay. We maybe out in a rural area but we are approximately halfway between Niagara Falls and NYC on I-86/Rt.17 at exit 61. We hope you will stay with us again the next time you a traveling thru the area. Sincerely, Stephen Berwald, GM
A great end to a long day. This hotel off of the I86 is clean and modern. The room was spacious and the bed was comfortable. The included breakfast was good and the dining area was huge and clean. From what I heard from the other visitors in the elevator the fitness center and pool are wonderful also. I would highly recommend this hotel.
Dear Larry K, Thank you for taking the time to write a review about your recent stay. Our location right off exit 61 on I-86 makes us an ideal stop for many of our guests. The Fitness Center has two Racquetball courts, an indoor heated pool, a large weight room and cardio exercise equipment. We hope the next time you are in the area you will stay with us. Sincerely, Stephen Berwald, GM
very pet friendly hotel, location is good, Service is excellent I would recommend it. Hotel has bar and restaurant on location. Rooms are clean, big bathrooms. breakfast is not that great its okay. I had my dog with me the staff was very friendly.
Dear 550manmeets, Thank you for taking the time to tell us about your recent stay. I'm glad that you and your pet found our hotel to clean and the staff friendly. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
I found that our room was comfortable, clean and spacious. The staff at BW Sayre was helpful, personable and professional. The only negative for me was the small, soft pillows. Glad I packed my pillow from home to use later in the trip when we weren't staying at a hotel. We did not make use of the fitness center. We had the buffet breakfast, variety of food was good, scrambled eggs were a little watery - I wondered if they used powdered eggs.
Dear Marilyn C, Thank you for taking the time to tell us about your recent stay. Our scrambled eggs here at the BEST WESTERN are fresh eggs. Our cooks crack fresh eggs everyday and prepare them. I'm sorry that the eggs you had from the breakfast buffet were a little watery. I hope that the next time you are in the area you will choose to stay with us again. Sincerely, Stephen Berwald, GM
This hotel has a beautiful campus and very nice accommodations. When traveling from Michigan to the northeast coast we enjoy using I86 through New York state rather than the NY Thruway. The road dips down into Pennsylvania for a short time, and this is where Sayre is. The town is nice and has many places for eating and shopping. The rooms are very nice and clean, and the staff is always helpful and friendly. Breakfast is typical of hotel offerings, but adequate and nicely presented.
Dear Barbara R, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, Niagara Falls or the northeast coast. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM
Located directly off of the NY Southern Tier and half way between our home and final destination. Good value with breakfast included. Have used this facility twice and was happy with the selection. If you decide to stay at this facility I would also recommend the The Grille and Train Station casual dining located close to this facility.
Dear Craig L, Thank you for taking the time to write a review telling us about your most recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I hope we will see you again on your next trip thru our area. Sincerely, Stephen Berwald, GM
Rooms were nice but furniture out dated! Breakfast wasn't as nice as other places I have stayed but it was ok. Staff was nice and helpful! Local to family and close to things to do. AC works ?? nice lobby. Nice pool and hot tub. Quiet and peaceful. Nice deck but it's kinda hot so didn't get to enjoy.
Dear Kimberly, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be nice and suitable for your visit to see family. Our location is just minutes away from many local area attractions, such as NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. We hope you will stay with us again when you come back to the area to visit family. Sincerely, Stephen Berwald, GM
We picked Sayre as a halfway stop to Gettysburg. The Best Western is a good chain so we picked it online and arrived in afternoon. Wow! our expectations were blown away, it was so nice. The staff was extremely friendly and helpful. Lisa at the front desk gave us instructions to find the WalMart...we are on motorcycles so didn't want to get lost. Our room was very well appointed and very clean...Bonnie was our maid. We felt the room price was reasonable. There was a pool (warm) and a fitness room but we didn't have time to try either. We went to dinner in this hotel and loved the penne alfredo, and the special that night of chicken in gravy over biscuits. This hotel is easy to find on your GPS and there is a gas station right across from hotel entrance - important for cycles with a five gallon tank! Our dining waitress was also the bartender that night and still took good care of us - Laura. We then booked the following Sunday for our return trip home.
Dear Elaine B, Thank you for taking the time to tell us about your recent stay. Our entire staff was overwhelmed by your glowing review. Our staff takes great pride in their work by providing superior service to each and every guest. We look forward to staying with us again on your next trip thru our area. Sincerely, Stephen Berwald, GM
The hotel is great in terms of location and service. We were traveling from Niagara to NY and stayed here for a night on our way to NY. The hotel staffs are extremely nice and professional. We were greeted nicely both at check in and check out. The hotel is very close to the freeway and there is a 24hr convenient store right across from the hotel. So the location is great.The hotel appeared to be an old one. So the rooms reflect that. However, everything was clean and well maintained. The breakfast quality could be improved though.
Dear RRoy123, Thank you for taking the to tell us about you recent stay. We are happy that you enjoyed you stay. Many guests, like yourself to find us a great stop off when traveling to NYC or Niagara Falls because we are about half way between NYC and Niagara Falls on I-86/Rt.17 at exit 61. We hope you will stay with us again the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM
The house keepers, breakfast people, and front desk were all amazing! Everyone did a solid job! It a great place to stay! The rooms were super clean and food was great. The prices were perfect. And fitness area was a lot of fun.
Dear anniecaucci, Thank you for taking the time to tell us about you recent stay. Our entire stay is happy to hear that you enjoyed your stay and found the hotel to be super clean. We hope we will see you again really soon. Sincerely, Stephen Berwald, GM
Having stayed at this location a number of times, I've found it to be clean , well equipped and comfortable. The staff have always been gracious and eager to meet my needs . It's proven to be an excellent choice while work calls me away from home. Comfortable and inviting ??
Dear scoulterracing, Thank you for taking the time for to tell us about your most recent stay. Our entire staff is glad to here that you think of the BEST WESTERN Grand Victorian Inn as a home away from home. The staff takes great pride in treating every guest as if they are a guest in their own homes. We hope you will continue to enjoy our inviting, comfortable and clean hotel. Sincerely, Stephen Berwald, GM
Fantastic place to stay. Clean. Spacious. The name Grand Victorian is just that. A grand place to stay. Convienent to Ithaca and Cornell University with a nice drive in a scenic country side. Would definitely stay here again. All I can say about the breakfast offering..."BACON!!!" Nothing.like having bacon as part of the free breakfast offering.
Dear Ken S, Thank you for taking the time to tell us about your recent stay. We are happy to here that you enjoyed your stay. Along with being just a convenient short scenic drive to Ithaca or the Finger Lakes region of NY, we are also close to Corning Museum of Glass and Tioga Downs Casino. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Our overnight stay at BW Grand Victorian Inn was a surprise. The staff was very helpful, the room clean and comfortable, the breakfast filling. The pool and exercise room was great for a break in a road trip. The nearby town had several restaurants and the Hotel has one as well. We explored and ate in town. Would stay here again.
Dear T0nyP, Thank you for taking the time to tell us about your recent overnight stay. We are glad that you enjoyed your stay and found or hotel to be comfortable and clean. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you will visit us again the next time you are in the area. Sincerely, Stephen Berwald, GM
We were going to a race weekend at Watkins Glen Raceway and everything very near were quite expensive. The Best Western Victorian in Sayre, PA is about 45 minutes from the raceway and the savings was well worth the commuting to Watkins Glen. The free breakfast was a hot breakfast and was very good. The breakfast workers were very friendly and kept everything stocked well. Large parking lot with good lighting so felt comfortable parking my vette there. The front desk staff were very friendly. We never had any problems in our two days so were very pleased with our stay.
Dear John D, Thank you for taking the time to tell us about your recent stay. We are pleased to hear that you had a wonderful stay. I hope you had the chance to enjoy one of our flavored waffles from the complementary breakfast buffet. The next time your traveling to Watkins Glen or anywhere else in the area, we hope you will stay with us again. Sincerely, Stephen Berwald, GM
Everything was excellent, but you promise your guests 3 free movie channels, than you need to be up front on way this service is no longer available. Don't make promises that you cannot keep. The breakfast presentation was better than some other Best Western hotels.
Dear David K, Thank you for taking the time to tell us about your recent stay with us. We are sorry that the room you stayed in still had our old guest directory information in it. We are upgrading our cable system with Time Warner to i,prove our product for our guests. We hope that the next time you are in the area you will give us another chance to provide you with superior service. Sincerely, Stephen Berwald, GM
Clean and comfortable. Just off the highway, but the room was quiet. Fridge and microwave in the room, and close to grocery store. Easy 45-50 minute drive to Watkin's Glen. Did not use the pool and fitness center. Breakfast was OK (eggs, meat and waffles in addition to the usual cold options). My second stay here when visiting The Glen.
Dear Jeffery, Thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your stay. Our close proximity to Watkins Glen, the Finger Lakes and Tioga Downs Casino makes us a great choice when visiting the area. We hope we will see you again real soon. Sincerely, Stephen Berwald, GM
The staff and actual hotel is a real home away from home. I just can't wait to go back! Everything about this particular hotel is absolutely outstanding! The lounge, the restaurant from breakfast to dinner, the fitness center, the rooms, you seriously can't go wrong!
Dear Mojo1934, Thank you for taking the time to tell us about your recent stay and your high praise. We hope you will visit us again real soon. Sincerely, Stephen Berwald
Great breakfast, great accommodations, very clean, staff was awesome. The setting/location was beautiful :) Even though the location was semi-isolated, there was a lot to do in town and you're within 30 minutes of some beautiful state parks !
Dear Tom C, Thank you for taking the time to tell us about your recent stay stay with us. We are happy that you enjoyed your stay. Even though we are in a semi-isolated location, your are right with your statement that there is a lot to do that is just a short drive from us. Among them are the state parks that you mentioned, Tioga Downs Casino, the Finger Lakes and the Corning Museum of Glass just to mention a few. We hope will we see you again real soon. Sincerely, Stephen Berwald
Many new hotels have gone up in the area but this is the best. Clean with lots of amenities. Close access to highway . With both a bar and restaurant no need to search for things. Clean, good exercise room and plenty of parking.
Dear Sara T, Thank you for taking a brief moment to tell us about your recent stay with us. We are happy to hear that you enjoyed your stay. Our staff takes pride in providing superior service and maintaining the hotel. Our full Fitness Center, restaurant, lounge and easy on/off access to the highway does make our hotel a great choice for anyone staying in the Sayre, PA area. We hope we will see you again really soon. Sincerely, Stephen Berwald, GM
We loved our stay at the Best Western Grand Victorian Inn in Sayre, Pennsylvania. The room was beautiful, although I have to say that if you are wheelchair bound, the handicapped room we were in didn't see wheelchair-friendly to me. The bed was so comfy I fell right asleep. The biggest complaint I have is their lack of luggage racks which hindered our checkout. However, the staff was on top of it as soon as they realized our problem and they went up to our room, helped bring everything down to the lobby and then out to the car. I would not hesitate returning to this hotel. In fact, I look forward to it!
Dear Marilyn, Thank you for taking the time to let us know about your stay. One of our goals here at the BEST WESTERN Grand Victorian Inn is to provide superior service to every guest every time. Your short story on how our staff helped you with your luggage is a fine example of that superior service in action. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM
I recently stayed when traveling for a baseball tournament. The room was very clean and the desk accommodating and friendly. The breakfast was standard. The hotel offered many facilities. If ever in the area again would stay again. The hotel has a gym, racket ball court and pool which would work well if traveling with children
Dear Chris B, Thank you for taking the time to tell us about your recent stay with us. I'm glad you enjoyed your stay. Our Fitness Center is a great away for children to unwind after a long day of traveling. We also have a onsite restaurant and lounge for the adults to enjoy and relax after a long day. We hope to see you again soon. Sincerely, Stephen Berwald, GM
great place to stay, will surely be back.We were here to see our horse train at Tioga Downs for her upcoming NY Sire Stakes races.My wife and I were very satisfied with her progress.She is right on track.
Dear Raymond Z, Thank you for taking the time to let us know about your recent stay. I'm happy to hear that you enjoyed your visit and that you will be returning to stay with us again. With our hotel being the closest hotel to Tioga Downs Casino and Raceway, it makes us any ideal location for horse owners, trainers and people just looking to enjoy a good at the raceway or casino to stay. I hope your horse does well in her upcoming race. Sincerely, Stephen Berwald, GM
If you are looking to be treated as a second-class citizen then you come to the right place. Employees would rather talk on the phone than talk to a person standing in front of them both at check-in and check out.
Dear PapaDan K, If there is one thing I do know, there is nothing second class about our guests or the service we provide to our guests and a bulk of our guests have told us. Our goal here at the BEST WESTERN is to provide every guest with superior service, whether that guest is on the phone or talking to us face to face. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way. I do thank you for providing us with your distinct perception on the service that you received during your most recent stay. It does allow us to take stock our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM
After going to a memorial service for our Uncle, we came back to the hotel for something to eat, and the ten of us waited at least one hour and 45 minutes to get our food to eat. And then to make things worse, the waitresses came back and said "Didn't you get your food yet"? Hello, no plates on the table would have been a good clue to that, Enough said!!!
Dear Alan S, Thank you taking the time to tell us about your recent stay with us. I'm sorry that it took so long for the waitress to bring your order to you. Unfortunately, even though we planned to busy the night you decided to eat in our restaurant, we had more business than we anticipated. I do hope the next time you are in the area you will choose to stay. Sincerely, Stephen Berwald, GM
I'm on the road a lot. I never know where I'm going to end up. But, I do know where the good hotels are from the bad ones. The room was real nice. I was put up on the top floor so, I was not awaken by any noises. Which is good for us drivers. The breakfast was good. Nice quiet area. Plus it is nice having parking area for the big truck.
Dear Brian, Thank you for taking the time to lets us know about your recent stay. I'm glad you were able to take advantage of our spacious parking lot to park your big truck. I'm sure the easy on, off access that we enjoy right off I-86/Rt.17 made it easy for you to get on your way the next morning after a bite from our complimentary breakfast. I hope we see you the next time you are passing thru our area. Sincerely, Stephen Berwald, GM
Handsome, well maintained public areas and guest rooms. Top quality mattress and bedding. Bathrooms sparkle and the room was super clean. Staff was very friendly and helpful. All of the room amenities associated with a superior class hotel are included. 100% smoke free and the windows open. Breakfast bar (included in room price) was abundant and good. Guests have use of a very well equipped health club with free weights, resistance machines, a cardio work out area, racquetball court, sauna and steam bath. Nice sized heated indoor pool equipped with a handicap lift device. The hotel is over 35 years old and was originally called the Guthrie Inn. The one negative was the heating/cooling unit. The digital temperature display wasn't very accurate in heating mode. I had to set the temp at 88 degrees before the unit turned on.
Dear Juggs99, Thank you for taking the time to write and tell us about the wonderful stay you had during your most recent visit. Our staff takes pride in delivering superior service and maintaining the property. We hope to see you again soon. Sincerely, Stephen Berwald, GM
Excellent choice if you want to go to Tioga Downs and stay overnight. Very clean and a pretty good breakfast included with the stay. We have stayed here 5 years now and we have a group of about 6 other couples who also stay
Dear Bonnie P, Thank you for your review on your recent stay with us. I'm glad that you and your friends enjoy staying with us. We are conveniently located right off I-86/Rt. 17, just one exit from Tioga Downs Casino and Racing. We hope you see you and your friends again real soon. Sincerely, Stephen Berwald, GM
I had cancer surgery at Robert Packer Hospital and the Best Western offered a beautiful and convenient place for my wife to stay rather than to have to make the one hour trip back and forth to home. The hot continental breakfast that was included was also a nice entity as it saved my wife from having to go out to eat.
Dear talldaddy13, Thank you taking the time to tell us about your recent stay with us. I'm glad we were able to help make things a little easier for your wife while you had your surgery. All of us here at the BEST WESTERN Grand Victorian Inn wish you all the best in your fight against cancer. I hope you get a chance to stay with us again really soon, but this time for fun. Sincerely, Stephen Berwald, GM
Such a nice place to hang your hat at the end of the day. I would highly recommend this hotel. The staff are very helpful and pleasant. The location is perfect for our visit to Zion, Waverly for the pastors convention.
Dear Annette, Thank you for wonderful review of you recent stay with us. Our staff takes pride in treating every guest as if they are a guest in our own home. We hope will see you again, real soon. Sincerely, Stephen Berwald, GM
Extremely pleased with the atmosphere, the staff, the free breakfast and the cleanliness of the public bathrooms. If you request a handicapped room, you'll have wider doors, and a bathroom that is more suited for handicapped or older individuals. Nice meeting rooms. Excellent, ready to please, staff!~
Dear EileenKropf, Thank you for taking the time to tell us about your recent stay with us. Our friendly and dedicated staff take pride in keeping the hotel clean and are eager to make every guests stay a pleasant one. We hope to see you again, soon. Sincerely, Stephen Berwald, GM
I stayed at this hotel to attend a family reunion and I wish I hadn't. The lobby area is presentable but the rooms are terrible. The one we were in was very old, outdated décor and the musty smell was off putting. They had a microwave near the bed, which is something unheard of (better off not having one at all) so the appliance's red light would be on my face when I turned off the light. I had to get up and unplug or I would not sleep. Not a good value.
Dear Adriana Z, Thank you for taking the time to tell us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using your comments implement improvements to ensure we offer a better experience for guests in the future. We hope that you give us another chance the next time your in the area. Sincerely, Stephen Berwald, GM
Pleasant stay, clean, comfortable. Did not use any facilities due to short stay. Due to short stay did not have time to utilize amenities offered.Arrived late left early next am. Breakfast was very good and available early am, for which I was grateful since I had to get back on the road. Overall good choice. would certainly stay again when traveling in area.
Dear Pat M, Thank you for taking the time to tell us about your stay. Our staff takes pride in keeping the hotel clean for our guests. Hopefully the next time you are in the area and stay with us you will have time to enjoy dinner in our lounge or the heated indoor pool in our full fitness center. We hope to see you again, soon. Sincerely, Stephen Berwald, GM
The hotel location is very convenient to Tioga Downs Casino, where we were going to see a local band play. The staff was very kind and helpful and the rooms were very nice as well. The full breakfast was a plus.
Dear Billie Jo B, Thank you for taking the time to post your nice review of your recent stay with us. You are correct when you stated that we a convenient to Tioga Downs Casino. We are just minutes (one exit) from the from the casino. I'm also glad you were able to enjoy our complementary breakfast. We hope to see you again, real soon. Sincerely, Stephen Berwald, GM
We had a fantastic weekend ( Birthday celebration) stay at this Hotel, The pool area was awesome, as well as the fitness center was exceptional and staff were all Great. Night Train lounge was Nice had a Great dinner. & the Breakfast was exceptional, we are very pleased with our stay, Thank you
Dear Michael T, Thank you for taking the time to write a review of your recent stay with us. It sounds like you had a great time celebrating you birthday by taking full advantage of all the amenities that our hotel has to offer. We hope to see you again soon. Sincerely, Stephen Berwald, GM
I was very happy with this hotel. Front desk staff was friendly and accommodating. Our room was spotless, The fitness area and pool were in great shape. Breakfast was wonderful. Only a few minutes from NY on 17. Easy on and off.
Dear 774annc, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has a indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right about the addition bonus of our location and it being easy on and off the highway. We are right off route 17/86 at exit 61, which is just minutes from Tioga Downs Casino. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM
In my opinion, this was one of the cleanest hotels my wife and I have ever been to! Not the newest, but clean everywhere. The staff was a pleasure to deal with and we had no problems at all. We also brought our two dogs with us, and were welcomed by all as well. Overall a very pleasurable experience, and will return to this hotel often.
Dear Mj M, Thank you for taking the time to write a review about your recent stay with us. Our entire Housekeeping staff takes tremendous pride in their work to provide our guests with clean and well maintained guestrooms. We hope to see you and your two dogs again, soon. Sincerely, Stephen Berwald, GM
Very nice place to stay. The staff is always friendly, any needs that you may have are addressed immediately and the breakfast buffet always pleases. If you are going to be in this area than this is the place where you want to stay.
Dear Russ S, Thank you for your kind review of your recent stay. I hope you had a chance to enjoy a flavored waffle from our breakfast buffet. It is one our newest additions to our complimentary breakfast buffet. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
We were there this past weekend for a banquet & decided to stay over. First, this hotel is pet friendly, so we were able to bring our dog with us. The property is situated right off the Sayre exit on 17W. Easy on; Easy off. Easy check in process. Ample parking. Nice area to walk the dogs. Good pool -- fun for the kids. Very nice breakfast! Room was large & bathroom was a good size. Plenty of room to put the dog crate right by the bed. Only complaint (reason for not giving this hotel a 5 rating) was that the bed was probably the most uncomfortable bed we've ever slept in. Absolutely no back support whatsoever. Great banquet rooms and food was very good. There is a nice bar at the hotel as well.
Dear kja63, Thank you for your wonderful review and comments about your recent stay with us. I'm glad you were able to bring your dog along with you, as I know how hard it is to be away from our pets that we consider part of our families. My staff and I hope we will see you again, soon. Sincerely, Stephen Berwald, GM
Decided to stop here after visiting the Casino, should have drove the hour back home. Went to there dinning room, yuk ! You gotta be kidding me. My wife ordered loaded nacho's with beef. They brought her nacho chips with cheese covered with steak um's. Disgusting. The bartender left to go out and smoke so we never got a refill or service of any kind. Went to the hotel needing machine to buy here a Diet Coke to wash the terrible taste out. And the machine is empty. Decided to go to room and make coffee. Yep you guessed it they didn't have any regular coffee. Only decaf. Yuk again. Room is somewhat nice but I'm afraid to go to breakfast in the morning. Not what I'm used to from a Best western hotel. Will probably not be returning anytime in the future. Should have drove home.
Dear Scott G, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
My wife and I love using this hotel for an occasional getaway. The restaurant is not packed and the rooms are always clean. Sometime soon, if we go there and actually leave the room, we might even try the pool out. There are a couple of other establishments you can walk to for variety, or you can easily drive to dozens of places if you want to. We always have a great time when we go there.
Dear Jedediah, We are happy that you enjoy your stay every time you stay with us. The next time you and your wife a looking for a getaway, you should try one of our room packages. We have several to choose from, like the Romantic Getaway Package or the Stay & Play Casino Package or the Wine Lovers Package, just to name a few. We hope to see you again, real soon. Sincerely, Stephen Berwald, GM
One of the nicest hotels we have stayed in as to how clean it was. The staff was very friendly. The location was close to the venue we wanted to go to. The rooms are well maintained. The free breakfast is a nice touch. A good variety of food for young and old.
Dear Linda, Thanks for taking the time to tell us about your experience. Our entire staff is glad to hear that you enjoyed your stay. With our close proximity to the highway (Interstate 86) we are just minutes from several local venues, such as Tioga Downs Casino and the Guthrie Clinic. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM
Any time I'm passing through Sayre PA, I only stay here...this hotel is just awesome. It's always quiet, the rooms are clean and the beds are very comfy. I highly recommend it! I also was glad to have a hot breakfast before heading out on a really cold day. There were eggs and sausage in addition to other items at the breakfast they offer.
Dear Alura, Thanks for taking the time to tell us about your experience. I'm glad that you had an awesome stay at our hotel and enjoyed your complimentary breakfast. Did you try get a chance to try one of our new flavored waffles for breakfast? We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM
I have traveled to this area for over 30 years and remember when this property was considered high end. The property is a little dated but well maintained and the staff was very helpful and friendly.The rooms had twin beds and I would have preferred queen, but I did know this beforehand. The price was very reasonable and I would stay there again. It is very conveniently located to the highway and centrally located to the three towns in the area. Overall a nice experience.
Swcole1, Thanks for taking the time to tell us about your experience. I'm glad that you enjoyed your stay. You are correct when you stated that we are conveniently located to the highway (Interstate 86). We are also just minutes from Tioga Downs Casino and the Guthrie Clinic. Our guest rooms with two beds have Double or Full size beds. However, we also have rooms with king size beds as well. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM
We stay 1 night on the way from Toronto to New York. It was really good deal. The hotel close to the high way, but very quite. The room and the bathroom were super clean. The breakfast was excellent and the lady at the reception was very nice and professional.
Dear Konstantin B, Thank you for taking the time to post a review of our hotel. We are glad you enjoyed your stay with us. We hope the next time you are traveling thru the area you will stay with us again. Sincerely, Stephen Berwald, GM
My husband and I stayed at this property on our way home from visiting family. Everything was perfect- our room was one of the cleanest I have seen, and the staff couldn't have been nicer! We will definitely be returning!
Jennifer, Thank you, for your wonderful review. Our staff takes great pride in making sure every guest has a clean room and exceptional service. We look forward to serving you the next time you stay with us. Sincerely, Stephen Berwald, GM
My wife and I were looking for a nice romantic getaway, and we chose this hotel. We were surprised to find out we could upgrade to a package and get our dinners paid for, so we jumped at the opportunity. We had a great time and we will definitely be back, and might try one of the other special packages, or the Romantic Getaway again.
Jedediah, Thank you for choosing our hotel for your getaway. We are thrilled you enjoyed your Romantic Getaway Package. On your next visit you might enjoy out Wine Lover's or Stay & Play Casino Package. We look for to you staying with us again. Sincerely, Stephen Berwald, GM
Very nice accommodations. Staff was very friendly and helpful. Very clean rooms with great shower! Free breakfast offered nice variety. It was fresh and delicious. Only one mile from Guthrie Clinic/Robert Packer Hospital
Dear maryhX2411IS, Thank you for the great review. All of us here at the Best Western Grand Victorian Inn, are glad that you enjoyed your stay. Our proximity to the Guthrie Clinic/Robert Packer Hospital and Tioga Downs Casino make us an ideal place to stay. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM
Stayed here when a family member was transferred to the nearby hospital due to critical medical condition. My daughter booked for us as we were directed from hospital to hospital in transit. The hotel where we had originally booked was very gracious in refunding our prior booking due to medical emergency. Another family member asked where we were staying and were very surprised at the reasonable cost of staying in such a nice hotel- so were we. The hotel was lovely, the staff professional & gracious, and, although we were not able to use some of the facilities due to our schedule- I walked through the hotel to "see what we were missing"- nice hotel. Breakfast had good variety, well prepared & neatly presented. The young woman kept everything spotless- with a genuine smile. The hours for breakfast were more extensive than at other hotels where we have stayed- our late hours at the hospital made us so appreciative of the extra freedom. We did not return to the hotel in time to use the restaurant- but the discount provided, proximity and the great smells emanating from the restaurant would certainly call us in on another visit. We would definitely stay here again when in the area.
Gary, I'm happy that you were able to relax and and enjoy some of the wonderful things our hotel and great staff have to offer. I hope all is well with your family member that was hospitalized. Thank you for your review. Sincerely, Stephen Berwald GM
Nothing remarkable nor bad to say about this hotel. We did sleep very good the first two nights we were here. Breakfast is pretty typical continental, but the waffle area was nice. Did not have a chance to go to the pool. Internet connection was so-so. Easy accessibility to 86E&W.
Lou, Thanks for taking the time to tell us about your staff. I'm glad that you enjoyed our Belgian Waffle Station at our complementary breakfast buffet. You are correct when you stated that we have easy access to Interstate 86 and we are just minutes from Tioga Downs Casino. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM
We were meeting family at the Corning Museum of Glass so I wanted a hotel close by with a pool for kids and hot tub for me. This is right off the highway and you can't beat the price for what you get (pool, hot tub, free breakfast with hot options beyond cereal, yogurt, and fruit). We will stay there again as it's a great halfway point to meet family from Western NY.
Heidi, Thank you for wonderful feedback on your stay with us. We are glad you enjoyed your stay. We hope to see you again soon. Stephen Berwald, GM
Traveling home from Gettysburg on a motorcycle, we were ready to pay whatever we had to and accept the room available. Good room, good price, and a good dinner at the in house restaurant. Sunday morning breakfast was more than adequate.
Sterling, Thank you for taking the time to provide us your feedback on your stay. I'm happy to here you enjoyed your stay and our restaurant services. I hope we have the pleasure of you serving you again the next time you are passing thru our area. Stephen Berwald, GM
thanks for everything, warm up breakfast a little.all staff very helpful the poor girl taking care of breakfast, with 2 weddings on the weekend did agreat job and should of had more help she needs a raise.
Howard, Thank you for staying with us. We are very proud of our wonderful staff. We hope to have the pleasure of serving you again for a happy occasion. Stephen Berwald, GM
This was the most pleasant motel stay I have ever incurred. Thanks to the front desk clerk, we were made to feel like family. For someone as young as she was, she was very mature and made us feel very welcome.
Roland, Thank you for staying with us. We are very proud of our dedicated team. We hope to have the pleasure of serving you again in the near future. Vincent Sano, GM
It was a very nice stay. The bed was nice and comfortable. The desk came in handy for my paper work. The food for breakfast was great and the chair in the room was nice along with the foot stool. I will be hunting for more Best Westerns on my truck route through out P.A & Vt. .
Thank you Brian. I am pleased you were comfortable in our rooms. Come back and see us again. Vincent Sano, GM
Staff was wonderful and even printed off maps of places we were looking for in town. All were very personable. The room was great and even though there were 2 weddings going on in the hotel, we did not hear any noise in our room. And we know that at least some wedding guests were on our floof.
Melinda, Thank you so much for your comments. We are glad you enjoyed your stay. The two wedding parties were well behaved. Please come back and visit us again. Vincent Sano, GM
Spent the night before we picked up our puppies. A quality and clean hotel that my family (wife & I plus 2 teenagers) enjoyed for a night. We enjoyed a nice meal in the Lounge. The was staff friendly and attentive.
Paul, Thank you so much. I'm glad you and your family enjoyed your stay. We hope to have the pleasure of serving you again in the future. As always, we are happy to accept your newest additions to our family, where pets are always welcome. Vincent Sano, GM
Highly recommend this Best Western if you are in the market for a mid-priced dog friendly hotel near Sayre PA. Most hotels charge $100 or more to bring a dog. This is $10 per dog. Service was great. Had an AC problem and on a Sunday night we were moved immediately to a new room with a working AC. Front desk and maintenance staff were very responsive and friendly.
Thank you very much. We know how much people love their pets which are part of their family. Your dog is always welcome and he is welcome back here anytime. He can even bring you with him. Please come back and visit us again. Vincent Sano, GM
had a great stay here clean comfort is great staff was very helpful and pleasant Except for the elderly 2 Bartenders (Lady's) Very rude and unpleasant took 20 minutes multiple times to get them to a bring us a beverage they would purposely not look at us not just me a wedding group
Thomas, I'm glad you had a good stay. I have a meeting with the lounge staff to rectify the situation you experienced. I hope we have the pleasure of seeing you again in the future. Vincent Sano, GM
Very clean rooms, updated and comfortable, nice environment, very friendly staff, great meal in restaurant. The location was great was close to highway yet still quiet. I would definitely stay there again.
Jere, Thank you for providing us your valued feedback. We do hope to have you back again as a valued guest. Safe travels on your journey. Vincent Sano, GM
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