Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Hotel Grand Victorian Inn, Sayre

4.5/5  - basé sur 456 notations.
255 SPRING ST, 18840-1909, Sayre, United States - Voir l'itinéraire

Découvrez le charme du nord-est de la Pennsylvanie, ainsi que la région des lacs Finger Lakes, depuis cet hôtel confortable de Sayre, en Pennsylvanie. Idéalement situé à proximité de l'Interstate 17 et à quelques minutes seulement de la frontière de l'État de New York, le Best Western Grand Victorian Inn est le lieu idéal pour les voyageurs d'affaires comme les touristes. Découvrez la passion des courses hippiques à l'hippodrome de Tioga Downs à proximité, ou le hurlement des voitures de course au circuit international Watkins Glen®. Plongez dans l'histoire de l'Amérique au musée national des avions militaires et au musée du verre de Corning, ou découvrez la paisible région viticole de Finger Lakes. Les superbes environs de cet hôtel de Pennsylvanie sont parfaits pour le camping, la randonnée ou le cyclisme. Cet hôtel de Sayre, en Pennsylvanie, est idéalement proche de l'Elmira College, de l'université de Binghamton, de l'université de Cornell et de l'Ithaca College. Les voyageurs d'affaires apprécient la proximité de Waverly, Nichols, Elmira-Horseheads et Corning, dans l'État de New York, ainsi que des entreprises telles que l'hôpital Robert Parker et la clinique Guthrie, le centre de distribution CVS, le siège social de Chesapeake Energy, Global Tungsten & Powders Corporation, DuPont® et GE Capital Rail Services. Avec un espace de réunion et de réception flexible pouvant accueillir jusqu'à 300 personnes, le Best Western Grand Victorian Inn est le lieu idéal pour vos événements à Sayre. Cet hôtel acceptant les animaux de Sayre, Pennsylvanie, offre des équipements dignes des voyageurs les plus exigeants : literie confortable avec matelas à plateau-coussin, Wi-Fi gratuit et télévision câblée. Les autres équipements de cet hôtel multiservices incluent petit déjeuner gratuit chaque matin, ainsi qu'un centre de fitness avec racquetball, haltères, sauna pour hommes et femmes, et piscine. Dégustez un dîner et des cocktails dans notre Night Train Lounge. Pour découvrir notre service clientèle exceptionnel et nos chambres de premier ordre, réservez une chambre au Best Western Grand Victorian Inn dès aujourd'hui. Notre personnel amical vous attend avec impatience pour faire de votre prochaine visite à Sayre, en Pennsylvanie, un moment inoubliable. Passez un excellent séjour !

Best Western

Hotel Grand Victorian Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 456 voyageurs
Note attribuée
Excellent
265
Très bon
120
Moyen
48
Médiocre
10
Horrible
13
CONSULTEZ LES AVIS POUR
En couple En couple
125
En famille En famille
172
Escapade entre amis Escapade entre amis
28
Professionnel Professionnel
79
Voyage solo Voyage solo
40
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Relaxing Comfortable Room"

5
05/07/2018

Rooms and common areas are extremely clean. I was impressed at how clean bathroom was. Housekeeping does a fantastic job. Bed was very comfortable. Breakfast was outstanding and if you're looking for one of those fabulous waffle makers, they have not one, but two. Blueberry and regular batter was available. Staff is very friendly. There's a bar and grill type restaurant in the hotel that does a very nice job. Even though they gave us the wrong room key and I walked in and most likely frightened some poor lady, I'll still give this hotel 5 stars based on the type of experience I'm looking for when I travel.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear TripperDT, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Just OK"

3
02/07/2018

Just a weekend get away for the wife and I. Friendly people. In need of a update / remodel. Walls are thin, people in the next room really enjoyed there evening. Glad we did not have children with us. Wife woke up with what we think was a spider bite. Finger lakes area is beautiful.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Allen, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a good stay and found and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Family visit"

3
30/06/2018

The outside looks nice. Looks like they are remodeling the front of the building. The inside needs work. Got a bite on the back of my neck. Had to be while I slept didn't have it before. Couldn't get air conditioning control to a moderate temperature. The walls have to be very thin. Heard our neighbors enjoying themselves last night. [email protected] The breakfast buffet wasn't that good On the positive side the front desk ladies were pleasant and helpful. Giving us suggestions on where to eat. Great job ladies.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Diane, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a good stay and found and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Our stay at the Grand Victorian."

5
17/06/2018

We had a wonderful time at your Best Western in Sayre! Mercedes and Kacey we're wonderful and took care of us at the front desk. Our grandkids had a BLAST playing racquet ball and swimming at the fitness center where Carol, Patrick and Cindy were AWESOME!! We ate at the restaurant and Trish was great, but we adored Denelle on our 2nd night she was AWESOME with the kids, the CHEF Dylan was AMAZING and prepares DELICIOUS meals the kids ate like never before even asked him for his chicken finger recipe. ?? Our room was clean and tidy thanks to Levon! Our breakfasts were just as DELICIOUS and the ladies did such a wonderful job keeping everything so neat and filled up thanks to Janet, Sandy and Machelle. We couldn't have had a better time thanks to everyone for making our stay so ENJOYABLE! We will definitely be back!!! Kimberlee and George Williamson Springwater,NY

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Kimberlee and George Williamson, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. It sounds like you and your family had a grand time! Our staff takes great pride in providing superior service to every guest every time. Our Fitness Center is not your typical hotel exercise room. The Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Many of our guests like to take advantage of our cool onsite restaurant for dinner or enjoying a couple of drinks. We look forward to you staying with us again! Sincerely, Stephen Berwald, GM

"Nice hotel"

5
03/06/2018

We stayed 2 nights during Memorial Day weekend, undoubtedly one of our best stay. Hotel itself is clean, well appointed, room we stayed had fridge and microwave which worked well for us, but I guess it's the people who makes the difference. The staff is very nice and helpful, particularly the servers at the breakfast were very prompt in refilling the food, addressing individual needs and above all carrying lovely smile all the time. A real value for money.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear pankaj r, Thank you for taking the time to write a review about your recent stay at the Best Western Grand Victorian Inn, Sayre, PA. We are thrilled that you found our hotel to be very clean, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"nice stay"

5
29/05/2018

I feel most hotels aren't as nice in person as they are in photos. But this one holds up to the photos. The hotel has a nice gym: free weights, elliptical machines, treadmills, etc. and even a racquetball court and saunas. The pool and hot tub are nice and the temperatures were where they are supposed to be. The breakfast included donuts, cereals,fruits, bagels, etc. plus scrambled eggs and bacon. The room was clean, but beds were a little rough. Overall, for $87 total, I thought this hotel was a great deal!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Mike H, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time and thoroughly enjoyed everything our hotel has to offer. Like our area's best complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our Fitness Center is not your ordinary hotel workout area. Our Fitness Center has an indoor heated pool, hot tub, men's and women's saunas, two racquetball courts (one court double as a basketball court), a large weight room and more. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Overnight stop"

4
13/05/2018

Very clean and nice hotel. We just stopped for 1 night. Kids liked the swimmingpool. Breakfast was OK and the staff was helpfull. Next time I will certainly come back here when we are in the area.....

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear duco1, Thank you for taking the time to write a review about your recent stay. It sounds like you and your family had a good time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests enjoy our areas best complimentary breakfast buffet which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Really reasonable hotel with great amenities"

5
11/05/2018

We stayed at the hotel from Friday to Sunday for a friends wedding and upgraded to a Jacuzzi suite for a very modest charge. The hotel is very well maintained and in a quiet setting. The staff is very friendly and helpful. We very enjoyed our stay. The pool is especially nice, it's heated with a hot tub and great views of the grounds. While is we didn't use the fitness center it looked very nice and many other guest were taking advantage of the wide selection of equipment. While the menu is limited, we were presently surprised how good the food was at the Nite Train lounge and reasonably priced the drinks were.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear kostopick, Thank you for taking the time to write a review about your recent stay. It sounds like you had a wonderful. I'm thrilled that you found our guest rooms to clean and the staff to be freindly. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. Many of our guests like to take advantage of our resturant/bar for dinner or to enjoy a couple of drinks. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"2nd stay here"

5
01/05/2018

Hotel was very clean in all areas, especially the room. Breakfast offered a good variety of things to eat. Staff friendly and helpful. This is my 2nd stay here at this hotel and will probably not be my last. Very convenient as it is just off the interstate exit.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Robert, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again. Sincerely, Stephen Berwald,GM

"Good hotel"

4
01/05/2018

My wife and I had a pleasant experience at this hotel. The Hotel has big parking, but it has potholes in it. The staff was friendly. The food was average, and the breakfast was the same every morning with a small variety. The room was clean and tidy, and they have excellent housekeeping service. The Internet is free and works well. For the money, one pays they offer good services.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Onisim, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"It's too hot,"

3
29/04/2018

Ac didn't work.. cigarette smoke came in window from outside. Being the Ac didn't work, we opened the window to get the cool evening breeze. Only to have the bar patrons and the hotel staff smoking below us, we were on the2nd floor, cigarette smoke come into our room. When I mentioned it, only thing I got, “I make note of it”. Very disappointed.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear William C, Thank you for providing us with your distinct insight on your most recent stay. It does allow us to take stock of our strengths and identify any perceived weakness. I do appreciate your frustration that you were unable to bring your room temperature down quickly to your desired temperature preference. However, our air conditioner units in the guest rooms all work fine. The air conditioners can only bring the room temperature so fast to a very cool 65-degrees. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. But if you choose to camp out it a tent instead, we wish you the best. Sincerely, Stephen Berwald, GM

"Disgusting weekend at Grand Victorian Inn"

1
24/04/2018

My unpleasant experience started at the entrance doorway, where there were several people smoking next to the door. Next, the musty stale smell as I entered the lobby was also unsettling. My room had the same musty stale smoke odor. When I checked the bed linens with an ultraviolet light the result was disgusting. There were numerous body fluid stains all around the bed skirt on both beds and one of the bedspreads had numerous fluid stains. If the reservation had not been pre-paid by my employer I would have immediately left the property and stayed at the Hampton Inn nearby. My previous experiences with Best Western have been mixed with one very positive in Haifa Israel and one bad in Des Moines Iowa. I will do anything within my control not to stay at another Best Western.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear tbill84701, It is unfortunate that you felt our hotel was not in the same condition as the Best Western Haifa, Israel or a Hampton Inn; we strive to provide a clean, friendly, and welcoming environment. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the Best Western Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM

"Great experience! Would definitely recommend staying here!"

5
16/04/2018

The hotel has a very friendly staff, the rooms both guest rooms and banquet rooms were nice and well kept. Liz and the other girl with the grey/purple hair from the front desk were very informative and helpful when we needed things. The one housekeeper was super friendly and had such an upbeat personality I wish I would have caught her name so I could mention her by name. Wish more hotels would have staff like this one Though things in the hotel were great, it was a little odd about the front doors, I went out late at night and when I came back in I noticed the doors were not locked nor did you need your key to get back in. While traveling and staying in different types of hotels and knowing Night Auditors from other hotels and being a former hotel employee myself, I know there is not a lot of other staff on hand overnight so not have at least a key to enter was interesting.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear J M, Thank you for taking the time to write a review about your recent stay. We are happy to hear that you found our guest rooms to be clean, comfortable and the staff to be very friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Excellent experience"

5
16/04/2018

Very neat, clean establishment. Room, bed, etc. well appointed and comfortable. Was surprised with the size of the bathroom - lots of room to move around, extra space for storage of items, etc. The only problem/complaint I had was the fact that the front doors do not open automatically. Can make it difficult when pushing a valet card or carrying luggage.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Irene D, Thank you for taking the time to write a review about your recent stay. We are happy to hear that you found our guest rooms to be very clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Excellent Hotel for excellent price"

5
15/04/2018

No complaints except just don't eat at the restaurant as it is overpriced and not good. It is the one that is in the bar area. Other than the food in the bar area, everything else was superior!! There are lots of local eateries to choose from or you can also get delivery to your hotel room.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Carlita H, Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that you found your stay to be worth 5-STARS. I'm disappointed to hear that we cannot count you as one of the many guests that like to take advantage of our restaurant/bar for dinner or to enjoy a couple of drinks and unwind. I hope that you will stay with us again and give our restaurant staff another chance to provide you with a superior dinning experience. Sincerely, Stephen Berwald, GM

"The best inn to stop at along Route 17"

5
12/04/2018

I've stayed at this hotel quite a few times and it's a gem. I go to Toronto about 4 times a year and this stop is usually about halfway for me. The price is fair. The staff is superb. The rooms are always clean and comfortable. The property is quiet and far enough away from the highway where you don't ever hear road noise. Even though there aren't many dining and shopping options that close to the hotel, Horseheads is about 30 minutes west of here and there are a lot more options, but it's definitely worth the commute there and back to stay here. This hotel is definitely excellent and worth every cent. The one thing I will mention that might be confusing to people who are unfamiliar with the area is that the hotel is actually in Pennsylvania, but it's off of New York Route 17 at Exit 61. The route dips in to Pennsylvania for about 2 minutes and that's where the hotel is. But like I said earlier, this hotel can't be beat. I will return again and again

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Joe S, Thank you for taking the time to tell us about your recent stay. I'm thrilled that you found our guest rooms to clean, comfortable and spacious. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86/Rt. 17) on their way to NYC from Niagara Falls or vice versa. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM

"Awesome"

5
07/04/2018

Had a great room, very clean. Staff was friendly and helpful. Facilities were great too! One of the best equipped gyms in a hotel, and the hot tub was HOT!! Already planning my next stay, and looking forward to it!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear williamcO1964ZR, Thank you for taking the time to write a review about your recent stay. It sounds like you and your family had a grand time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, hot tub, his and hers saunas, two racquetball courts (one court double as a basketball court), a large weight room, treadmills, ellipticals and more. We look forward to seeing you during you next stay. Sincerely, Stephen Berwald, GM

"Mini vacation"

4
01/04/2018

Great hotel, friendly staff enjoyed our time there. Breakfast had a good variety and the area was clean and stocked. Room had a couple of repairs done that we could see but didn't affect our stay. The room was quite large with a separate room that had a fridge, microwave, coffee maker and sink. Hotel had a quiet time so catching up on sleep was not a problem.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear albm1967, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you the next time you are looking for another mini vacation, you'll stay with us again. Sincerely, Stephen Berwald, GM

"conference"

5
19/03/2018

outstanding everything :) We had a wonderful conference- accommodations, food, staff, 5 star on all of it ! The location suited us perfectly since it was a NYS regional conference, very easy access off the interstate.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Tom C, Thank you for taking the time to write a review about your recent conference that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help make your conference a huge success! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or just here to attend an event. We hope you will chose us for your next conference. Sincerely, Stephen Berwald, GM

"Nice Hotel"

5
17/03/2018

A nice hotel in a really old building, decor reflects old Victorian era. Rooms are clean, but be prepared that the building is a bit old, so the smell of old wood and stuff will be there. Nice lobby, room and mirrors; if you are looking for some ghostly stuff, this hotel can help u make the perfect video!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Reza R, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Great stay at this location"

5
13/03/2018

Room was nice, staff was incredibly friendly and helpful, and breakfast was great! Quick trip for a hospital visit, and the staff was incredibly caring, lovely and accommodating. Thank you so much for making this a little easier!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many our guests are folks who are visiting the Guthrie/Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Nice place to stay"

5
13/03/2018

My daughter and I were at this facility prior to my surgery at Robert Packard hospital. The desk clerks were very kind upon learning I was having surgery , wishing me well. Not only was the restaurant menu full of good choices, the food was plentiful and tasty. The waitress saw to our every need. I would recommend this Best Western if anyone is staying in Sayre, PA

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear clrichardson1945, Thank you for your quick review of your recent stay. Many our guests are folks who are visiting the Guthrie/Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM

"Beautiful hotel"

4
12/03/2018

This is a wonderful place to stay in Sayre, PA. I was passing through on a business trip, I got in around 1am and was greeted by Liz at the front counter. She was very friendly, polite and professional. I booked a king room and the bed was huge. The room itself is large too. Bathroom was newer minus the shower which had a more retro look. The shower functioned properly and had great temperature and water pressure. Everything was clean, which is really all I ask for. The included breakfast is pretty basic, it did offer bacon which was a nice option. The eggs weren't very appealing however if I had some salsa to add to it, they probably would have been better. I would stay here again if I have the pleasure of passing through.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Jessica N, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border, which makes us a great place for guests to stop when they are traveling thru or to the area. Our complimentary breakfast buffet is the biggest in the area. We offer a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Amazing"

5
01/03/2018

This place was so family friendly! Warm on a very snowy day! The pool and hot tub were very pleasant. The restaurant downstairs was great for the grown ups to unwind for a couple hours! Definitely cannot wait to do this again!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Tot241234, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time. Our staff takes great pride in providing superior service to every guest every time. The Fitness Center is not your typical hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our cool restaurant/bar for dinner or to enjoy a couple of drinks and unwind. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Brunch after grandson's Baptism"

5
19/02/2018

We had a breakfast brunch after my grandson's Baptism for 24 people on 2/18/18. We had a private room, food was excellent, and the wait staff (Debbie) was very attentive without being intrusive. I have had 3 other events like this at the Best Western Victorian Inn and everything was perfect. Tracy Is the banquet manager and she ensures that you have everything the way you want it and that your event goes off without a hitch. I highly recommend this facility for any family/corporate event!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear klippincott, Thank you for taking the time to write a review about your grandson's Baptism Brunch that took place here at the Best Western Grand Victorian Inn. We are thrilled that we could help you celebrate this wonderful occasion! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. I hope that you will continue to let us to help you celebrate all your family's special events and milestones. Sincerely, Stephen Berwald, GM

"Great!!!!"

5
12/02/2018

Great!!! This hotel was close to restaurants and shopping but far enough away for the quiet and peaceful experience. Very clean and excellent staff. My wife and I will definitely be staying here again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 838jeffo, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. We are conveniently located, right of exit 61 on I-86 on the NYS, PA border. Which puts us right in the middle of everything this area has to offer. The heart of the NYS Finger Lakes Wine Region and the home of Cornell University and Ithaca College, Ithaca, NY is just a short 40-minute scenic drive to the north. Likewise, we are just 40-minutes from Binghamton, NY and the home of SUNY Binghamton. The Corning Museum of Glass is just 40-minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hopesee again, soon. Sincerely, Stephen Berwald, GM

"Great Place with Friendly Staff!"

5
03/02/2018

I do plenty of work for Guthrie Health Care. When I'm anywhere within 35min of this place I make sure I stay at this hotel. Rates are good, staff is friendly, they have plenty of parking, rooms are very clean and they have a Pub in the hotel.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Edward1976, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests like to take advantage of our bar for dinner or to enjoy a couple of drinks. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Horrible bed, worst night sleep ever"

3
30/01/2018

Bed springs were sticking in my back all night long, hardly slept at all. Although the rest of the hotel was above average, the bed really ruined it my total experience. Won't consider best western ahead of the competition in the future.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear donnafitz7, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that other than caring for the bed in your room, you found our hotel to be above average. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Wonderful stay"

5
30/01/2018

A last minute decision to stay here due to a death in the family. The staff was very friendly and accommodating to my needs. The hotel itself had everything I could ask for - nice bar/lounge, fitness center (with racketball & basketball courts, indoor pool, full weight room and sauna in the locker room), very clean, spacious room and a quiet environment. I will definitely stay here should I need a hotel room next time I visit!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Steve, Thank you for taking the time to write a review about your recent stay with us. We are happy to hear that you found our guest rooms to clean, comfortable, spacious and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had a chance to enjoy some of the amenities that we have to offer. Like our Fitness Center which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Hopefully, the next time you have a chacne to stay with us it will be for a happier occasion. Sincerely, Stephen Berwald, GM

"Not a 3 star property"

3
29/01/2018

Dont know if stars are based on amenities but this is not a 3 star property...I would say 2 and 2.5 at the most. Aging, needs modification and would be nice before you book that the pool and whirlpool arent in service. Instead there was a sign at check in. They upgraded us to a jacuzzi room but the water pressure in the tubs there are so weak that the water started coolingmoff by the time i filled the tub high enough and also because of that if you expect a nice shower forget it...complained one other time in another room and nothing was done. Mattress was too squishy too

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear anyhonyv, Thank you for taking the time to tell us about your recent stay. I'm disappointed to hear that you were unaware of the routine maintenance that was being preformed on our hot tub before you arrived. We informed all the third party booking sites that we were performing the maintenance, but on some of the sites the notice was not well placed for guests to see. Our maintenance staff is looking into your comment regarding to the water pressure in the room the you stayed to determine what the issue might be before we rent the room. Thank you for brining the concern to our attention. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Quick trip over night"

4
21/01/2018

It was a very nice place for the price. They have a restaurant bar in the lobby, allowing you to stay in and not having to drive around looking for a place to eat. The breakfast was very good at no charge. It wasnt your typical free breakfast, they had a very good selection with very good coffee. The workout area was also larger than most places.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear madd4912, Thank you for taking the time to write a review about your recent stay. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. Our Fitness Center is not your ordinary hotel workout area. Our Fitness Center has an indoor heated pool, hot tub, men's and women's saunas, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like to take advantage of our cool restaurant/lounge for dinner or just to enjoy a couple of drinks. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Poor Mattress, Carpeting Gave Allergies, Poor Lighting in Rooms"

3
07/01/2018

Really felt like someone beamed us back to the Titanic's staterooms and not in a good way. Lighting was poor, decor was void minus a mirror, the carpeting made our allergies go nuts, and the mattress made it nearly impossible to sleep. Although quiet and clean, we didn't care for this hotel.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear ErinM402, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Casino Trip"

4
01/01/2018

This is a reasonably priced hotel. Large rooms, microwave and refrigerator. The rooms and hotel are clean and the staff are very friendly. One exit from Tioga Downs Casino and a much better room rate than the casino hotel.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 340dales, Thank you for taking the time to tell us about your Casino Trip. We are thrilled that you found our hotel rooms to be clean, reasonably priced and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our location right off route 17/86 at exit 61, which is just minutes from Tioga Downs Casino (one exit away) makes us ideal for guests looking to enjoy the casino. We hope the next time you make a trip to try your luck at the casino you will stay with us. Sincerely, Stephen Berwald, GM

"Good value"

4
31/12/2017

If you are in the valley this hotel is a good value. You get a clean room and a hot breakfast for the money. The staff was very friendly from the front desk to the cleaning service to the bartender. Great job.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear suvy, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, a good value and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Good Value, Nice Hotel"

4
30/12/2017

Overall value was amazing. Best hotel in the area. We were traveling through the area on the way to family, and admittedly, there are no nice hotels in this region. This one was a real surprise. Nice exterior and nice lobby. The staff was friendly and the hot breakfast good, given there is not a really nice diner around. Would definitely stay there again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear mtevc, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very nice, and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our areas best complimentary breakfast buffet makes us the best value in the area. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Holiday Homecoming"

5
28/12/2017

I needed a place to stay for one night on my way home for the holiday as I was attending a Christmas party and and not want to risk driving. Best Western Grand Victorian Inn Sayre provided the perfect stopover.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear timothyt958, Thank you for taking the time to tell us about your recent overnight stay. I'm glad we were able to be here for you to help you enjoy your holiday party safely. We hope you will visit us again the next time you are in need of a hotel. Sincerely, Stephen Berwald, GM

"Wonderful stay"

5
11/12/2017

This hotel is very nice when you first walk in. The staff is polite. Our room was very clean. You can tell housekeeping pays attention to detail. The breakfast was great and the room for it was very large. We were on the top floor and it was perfectly quiet. The older hotels seem to be more sound proof.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear ttbgfn22, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our area's best complimentary breakfast buffet is a great way to start your day. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Basic bare bones hotel - good group rate."

3
10/12/2017

Solid hotel for our particular stay for local wrestling tournament. Parents/Coaches took advantage of on site restaurant while kids used pool and workout facilities. Nothing fancy but enough to justify good rates.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear kevinrS5632CB, Thank you for taking the time to write a review about your recent stay with us. It sounds like you group had a good time and had a chance to enjoy our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests like take advantage of our restaurant/bar for dinner or to enjoying a couple of drinks. I hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Great hotel"

5
07/12/2017

I needed a hotel near the hospital and this is only a mile away. The staff was very friendly, very nice rooms for a reasonable cost especially if you are a AAA member. I got a great night sleep and a very good breakfast at no charge. I highly recommend this hotel if you will be in Sayre, PA.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Bgl513, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. Our complimentary breakfast buffet is the best in the area. Many our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, we hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM

"What's not to like?"

5
06/12/2017

I am usually a person who prefers to stay at Hampton Inn, but the HI close to the hospital was sold out. I decided to try The Grand Victorian/Best Western in Sayre. I was pleasantly surprised. While it is not fancy, the hotel is comfortable and clean. The staff members are kind and helpful. I would certainly stay again in the future.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Maedog1, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM

"great hotel"

5
29/11/2017

Stayed here Thanksgiving night. Had a late check in and the staff was ready for me when I arrived, they were great! The room was well appointed and spacious, most importantly, it was, along with the bathroom, very clean. The bed was quite comfortable and the room was quiet. The included breakfast was well presented and offered good variety. The dining room was comfortable, bright and clean. The room rate was very competitive. When in the area this hotel will be my first choice.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Jack N, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. Our friendly staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome stay and thoroughly enjoyed our area's best complimentary breakfast buffet. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great stop over"

5
27/11/2017

This hotel was wonderful as we just stopped on our way through to our final destination. The room was clean, hotel staff helpful, breakfast great and we only wish we stayed longer to use the gym....maybe next time.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear lp62, Thank you for taking the time to tell us about your stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, or Niagara Falls or the northeast coast, depending on the direction they are travelling. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM

"As Always...Great!"

5
22/11/2017

We have been here multiple times and have always had a wonderful time! The rooms are spacious, comfortable, and have everything needed. The pool & hot tub are fantastic and the sauna is wonderful! The staff are friendly, welcoming, and professional! We will continue to take our weekend get always here!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Sharon M, Thank you for taking the time to write a review about your most recent stay with us. We are thrilled that you find our guest rooms to clean, comfortable and spacious. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had great weekend getaway and enjoyed a lot of the amenities (Full Fitness Center that has an indoor heated pool, hot tub, sauna, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. We look forward to seeing you again for your next weekend getaway. Sincerely, Stephen Berwald, GM

"Great price"

4
20/11/2017

Friendly staff and pleasant atmosphere. Rooms were a good size comfortable and clean. The restaurant was good and the bar was fun. The hotel is located well, we used it as our base and visited places all round. Some good restaurants close by.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Gary B, Thank you taking the time to tell us about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. It sounds like you thoroughly enjoyed your stay and all the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right in saying that our location makes us a great place to stay. Our location, right of exit 61 on I-86 on the NYS, PA border, makes us ideal to see everything the area has to offer. Ithaca, NY the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College is a short 40-minute scenic drive north. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Corning Museum of Glass is just 40 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope you will stay with us the next time you planning to visit the area. Sincerely, Stephen Berwald, GM

"Decent stay."

4
01/11/2017

Everything was decent, nothing exceptional, but worth the money. Food was ok in the restaurant, probably would eat somewhere else if I stay there again. Room was clean, heat was out of control in the room I was in.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear jonhC2943RD, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. To that end, when you checked out and told the Front Desk Clerk that your room was too warm for you; she immediately informed our Maintenance Staff. After a carefully examination of the unit they discover the only problem with the unit was that the thermostat was set to 88 degrees. Once that was adjusted to a normal room temperature (72 degrees) the cooled down. After a couple of days of monitoring the room temperature to ensure that was the only issue, we returned the room to service. Our Housekeeping staff does a tremendous job making sure to return all thermostats to normal temperature after each guest has left. Unfortunately, we must have missed the thermostat in that room. We apologize for any inconvenience that this may have caused you and we hope that you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Very comfortable"

5
23/10/2017

The staff was so happy and friendly. I received a courtesy call shortly after arriving in the room. The room was spacious and very clean. The jacuzzi was wonderful. The bed and pillows were the best. I wanted to buy the pillow. The TV worked well. There was a directory and a guide on the TV so you could navigate the TV. FABULOUS!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear G6860WJmarciab, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Great place to stay"

5
23/10/2017

I really thought this hotel was wonderful for the price. The only thing that I would know to chreck on for next time is the temperature of the Jacuzzi. It was very cool when we were in it. Not what I was hoping for. Everything else was wonderful!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Kendra, Thank you for taking a moment to rate your recent stay with us. We are thrilled that you had wonderful time during your stay. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Nice place to stay"

5
20/10/2017

I travel a lot for work and this was the first time staying at this Best Western. Easy to find, right off the highway. Staff was very friendly, hotel was clean & comfortable. Has a bar/restaurant on site but did not visit either on this trip. Has a nice free continental breakfast.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear RayvnWolf, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Great place when traveling"

4
19/10/2017

We were on our way to Atlantic City and was a night stay over and booked the Best Western, we found it to be a great hotel, clean, great staff. rooms were really good, our stay included a breakfast, enjoyed it, overall a great place to stay.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Michael B, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC and or Atlantic City. We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM

"Great Value"

4
18/10/2017

The Sayre Best Western rooms are large, comfortable, clean, and well equipped. The value of our stay was excellent. Location is also excellent. The front desk attendants were friendly, polite, helpful, and truly happy to help us. We only had one complaint. The breakfast was poor. The attendant was nowhere to be found. The coffee was cold. The garbage cans were full. Everything else at the hotel was superior.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 347irar, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border makes us an excellent place for guests stay. It puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM

"Great Facility"

5
09/10/2017

The room was spacious, clean and very comfortable. The staff were all friendly and efficient. While the breakfast had the standard items, the lady taking care of the breakfast was extremely energetic, friendly and cheerful.

"Best Western Sayre Penna"

5
08/10/2017

We are pleased with our stay. The hotel was clean and the staff was friendly. The breakfast was good. Indoor pool and hot tub was clean and relaxing. Easy access from the hyway and plenty of parking. This hotel should be listed as a Best Western Premier property.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear John, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, a hot tub, two racquetball courts (one court double as a basketball court), a large weight room and more. Many of our guests have told us that they find our location to be very convenient due to the easy on/off access that we have from the highway. (exit 61 on I-86) We hope that we will see you again, soon. Sincerely, Stephen Berwald, GM

"Convenient location"

4
05/10/2017

Reception was friendly and helpful. Room was nicely furnished. Restaurant service also good and breakfast very enjoyable. The exercise facility looked very good, but I did not have time to use it. The pool was closed during my visit.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Sammy212_13, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border makes us very convenient for guest who are just travelling thru the area. Our convenient location also puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). Likewise, we are just 40 minutes from Watkins Glen the home of the Watkins Glenn International Raceway. The Corning Museum of Glass is just 35 minutes away in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Hidden Gem in PA"

5
04/10/2017

This was a wonderful stop on our way home from the Finger Lakes. The staff was extremely helpful and friendly. Wish we could have stayed longer. There is a local brewery nearby that had excellent food and brews.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Linda P, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. Our staff takes great pride in providing superior service to every guest every time. Along with being just a convenient short scenic drive from Ithaca or the Finger Lakes region of NY, we are also close to Corning Museum of Glass and Tioga Downs Casino. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"On route - amazing night"

4
03/10/2017

Best breakfast, swimming pool, customer service, bed and clean room. Had to stop over to sayre before heading back to buffalo and they are accomodating for a last minute room. The bar is right beside the hotel, hot breakfast with waffles and a very nice pool and sauna room.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear yesterday, Thank you for taking the time to tell us about your recent overnight stay. We are glad that you enjoyed your stay and found or hotel to be clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet and full Fitness Center. Which is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), whirlpool, men's and women's saunas and a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Wake-UP"

4
01/10/2017

The only issue was the room phone, it did not work, the replacement did not work, so the wake up call in the morning was ineffective. Maybe part of daily room service should include a check that the phone works correctly!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear julietN4846EX, Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for the phone malfunctioning and not allowing you to receive your wake-up call on time. Our maintenance staff has looked into the issue that you encountered and resolved the issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Best Western Sayre PA"

5
23/09/2017

My wife and I have stayed here for 5 years now, each time for about a week. The hotel is well maintained and the rooms are comfortable. The staff is about as good as they get. The breakfast is well done and hot with eggs, breakfast meat, cereal, waffles and lots of extras. Checking in and out was easy and quick. The swimming pool is very relaxing and the have a spa attached.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Steve9655, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet and our Fitness Center. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will continue to stay with us again and again. Sincerely, Stephen Berwald, GM

"Surprisingly nice"

4
22/09/2017

Surprisingly nice for the very reasonable price I paid. The exterior garden is really beautiful. Nice décor inside if a little shabby in places. Very nice and helpful staff. They got me a rollaway bed at the last minute and gave me a new key (after checking my ID) when I left my key in the room. Clean, comfortable room. Breakfast average. Would definitely stay there again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear J230OLbeckyl, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Best service!"

5
20/09/2017

Everyone goes out of their way to be friendly and helpful. I love this place and their staff. Clean, comfortable, secure. Breakfast is great. Restaurant/bar is excellent. Try the craft beers! I will stay here every time I come to the area!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear suzannelA3185OB, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable, secure and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. It sounds like you had an awesome stay and thoroughly enjoyed our area's best complimentary breakfast buffet and our restaurant/bar. Our selection of craft beers come from Bluestone Brewing Company, right here in Sayre. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"I love this hotel"

5
18/09/2017

This was my second stay here. My son and I go to the Twin Tier Comi-con every year in Elmira, NY. To me even though 20 miles away, this is the best value, amenities, staff and in the region. If I could stay at this quality everytime I traveled, Life would be great. Will definitely be back again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear derekb960, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel, the amenities and the staff to be a the best in the region. Our staff takes great pride in providing superior service to every guest every time. We look forward to you staying with us again. Sincerely, Stephen Berwald, GM

"Great location for our wedding!"

5
18/09/2017

My husband and I had our wedding reception at the Best Western a few weeks ago. Not only did we have the reception there, we also had a block of rooms booked for family. Everyone loved their rooms, breakfast, and friendly staff. The reception was great! We worked with Tracy, and she made everything as easy as possible. Our guests are still talking about the food, and the decorations. With such a big family, the Best Western was the perfect place to host such a large guest list. We couldn't have picked a better place to celebrate our wedding! Thank you to all the staff at BW, including kitchen, housekeeping, fitness, and front desk! (My dog also LOVED that he got treats. Yay for pet-friendly!)

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Angel, Thank you for taking the time to write a review about your wedding ceremony and reception that took place here at the Best Western Grand Victorian Inn. We are thrilled that we were able to help you have an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish the two of you the best and hope that you will be back to celebrate your 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM

"NOT BAD FOR A BEST WESTERN"

3
17/09/2017

Decent accommodations. Definitely not a corporate hotel as there were tons of contractors smoking outside the main lobby. Had a mysterious $30 charge on my credit card, but Discover took care of it. There is a really no other chain to stay at in the area unless you want to pay big bucks at the Hampton.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear dannyman1977, Thank you for taking a moment to rate your recent stay with us. We are happy to hear that you found your stay to be decent and worth 3-STARS. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"loved this place"

5
17/09/2017

I would definately stay here again and highly recommend!!!! Love the decor and the look of the "old,luxurious" hotel feel. Definately an " adult hotel" not one where the newly of age come and party. The double beds are not huge, but very very comfortable. Breakfast was good, the pool was very nice but did not like the fact that you had to sign a towel out and in at the pool. Also the housekeeping staff might want to take a look behind the beds, and vacuum there. We found sunflower seeds on the floor, and had been there for a while. No huge issues, but simple things that can be taken care of.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear brianfY2346UN, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our hotel to be lovely, comfortable and luxurious. It sounds like you had an awesome time and thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great staff and comfortable rooms"

5
14/09/2017

The BWGV has been a favorite stay over for us for many years. The staff is friendly all through the hotel from the front desk to the lounge. The hotel has a noise curfew that helps keep it quiet come bedtime even when they have large groups. Beds are very comfortable!

"Needs attention!"

2
13/09/2017

The room was grungy. Yellow lights and grimy carpets. The bathroom saved the room because it was good and clean but the rest of the room needs improvement. Its time for the hotel to be updated. The breakfast though was well done, very nice room bright and cheery and good variety.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 2muchtravel2013, Thank you for taking the time to write a review about your recent stay. I'm disappointed to hear that you did not care for the current décor of the guestroom. I'm pleased to let you know that we are in the beginning stages of a renovation that will take several years to fully complete. Once we have completed our renovations I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"I would stay again."

5
10/09/2017

My parents and I stayed here for one night while we were in town. I think they could use new mattresses, but it was clean and the staff is very friendly. We ate at the train stop lounge which didn't have an extensive menu, but was quite tasty. I appreciated the continental breakfast. Make your own waffles, a yogurt topping bar, eggs, sausage, little donuts, bagels, fresh fruit. Definitely nicer than the run of the mill continental breakfasts I've had other places.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Beth C, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and clean and our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our area's best complimentary breakfast buffet is not your ordinary continental breakfast. We have a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Great Hotel."

5
09/09/2017

Beautiful hotel. Great breakfast. Had problem with toilet and were moved to new room. Staff were helpful and friendly. Rooms were really nice, with fridge and microwave. Pool and hot tub. All in all a great experience. Price was very reasonable, especially for the quality.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Margret E, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our hotel to be beautiful , the guest rooms to be nice and clean and that you thoroughly enjoyed our area's best complimentary breakfast buffet. Our Fitness Center that is not your ordinary hotel exercise room. The Fitness Center has a large heated indoor pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Sterphen Berwald, GM

"Need lights in bathroom"

4
06/09/2017

The hotel was fine and very busy at check in. It needs some major updates and some serious landscaping. The trees in the parking lot were in serious needs of pruning. The breakfast was the typical cold eggs and some mystery meat. You could hardly see in the bathroom mirror to put on makeup or to shave due to lack of lights. The mattress was hard and uncomfortable.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear MotorcycleMamaw, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you found our hotel to be fine. However, I'm disappointed to hear that you felt our complimentary breakfast was just typical. Our complimentary breakfast includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. I do thank you for providing us with your review about what you enjoyed about our property and what troubles you encountered during your stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all our guests. Sincerely, Stephen Berwald, GM

"It was a nice hotel except for the beds which were very uncomfortable"

4
05/09/2017

It was a nice hotel, very convenient to the places we wanted to go. However,the beds were not comfortable but we were only there for one night. The staff were very nice and helpful and the hotel was very clean.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 784gloriab, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be nice and our staff friendly. The staff takes great pride in providing superior service to every guest every time. Our location is just minutes away from many local area attractions, such as NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Not worth "

2
04/09/2017

Very average kind hotel with nothing very attractive. The biggest problem was there was no smile at any of staff it looks like they are not interested at all. During check in or check out not even courtesy to say hello or welcome. Breakfast was big chaos none of the staff member seems to be interested in helping. Though it's quite place but still I would suggest to look for another property at same price.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Ajay, I do thank you for providing us with your distinct perception on the service that you received during your most recent stay. It does allow us to take stock our strengths and identify any perceived weakness. If there is one thing I do know, our staff is not disinterested with their work or our guests and the service they provide to our guests is friendly and a bulk of our guests have told us. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way Our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted toppings to add to your oatmeal. A yogurt station that also has toppings you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. The breakfast was extremely busy Labor Day weekend due our full house each night. I'm sorry that you felt the Breakfast Attendants did not refill all that we have too offer for breakfast fast enough. The rest of our guests that weekend were raving about how quickly the food was being restocked. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. But if you choose to stay elsewhere, we wish you the best. Sincerely, Stephen Berwald, GM

"Great experience- will come back"

5
04/09/2017

My husband and I stayed here on our way to Letchworth State Park. We weren't expecting much for the price and we were very happily surprised. The hotel was clean and the staff was friendly and helpful. The fitness area is basically a true fitness center, not just a treadmill and weights. We were impressed that there were two racquetball courts, as this is something we often enjoy when vacationing, but don't find in hotels, just full-scale resorts. The pool and hot tub looked clean and nice although we didn't have the opportunity to use them. The room was well-appointed, attractive and clean. The bathroom was a nice size, as was the room. Will definitely make it a point to come back.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear ellen a, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. It sounds like you had an awesome time. Our Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"A 'lucky' find!"

5
02/09/2017

Not knowing ahead of time where I'd pull off for the night until moments prior I found this gem. I was looking for another one. Great looking lobby I noticed right away! Due to this I didn't think it would be in my budget. The friendly lady working have me a price that was good and I choose to stay vs find the cheaper one I was searching for. With the pool and hottub being down for the day I was there I got a room with a jet tub. Wow!! What a great room! Lots of space, very clean and well kept. Extremly quiet room from and wonderful bed. The tub and bathroom were both great. The halls were very sharp looking. And the room for breakfast was huge and well done. Nice selections and good quality!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear JGluvsMexico, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to nice and very clean and that you thoroughly enjoyed our area's best complimentary breakfast buffet. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM

"Clean and Courteous"

5
29/08/2017

Very clean hotel. Staff is great. Rooms aware updates and clean. Wifi included. We stayed 2 nights 2 years in a row and will go back again next year. The in house restaurant was fairly priced and good food.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear DPAMA, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. Our staff takes great pride in providing superior service to every guest every time. We hope that you will continue to stay with us every year. Sincerely, Stephen Berwald, GM

"Exceptional Wedding Experience"

5
28/08/2017

Colton and I just wanted to say thank you to all of the incredible employees at the Best Western Grand Victorian Inn. You truly helped our day run smoothly and everything was absolutely perfect. Your staff has an attention to detail that left us feeling super comfortable and I knew we were in good hands. From the months of preparation, to the rehearsal dinner, to the wedding, you were amazing. Thank you for "holding our hands" and helping to guide us through the planning process. We couldn't have pulled it off so wonderfully without Tracy Sutton and the fantastic staff. We have received nothing but compliments from every single guest that attended our special day. Our rooms were superb, very clean, with fluffy soft pillows that you just melt right into. We loved everything about our experience! From the bottom of our hearts, thank you! Mr. and Mrs. Lawton!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear marandalawton089, Thank you for taking the time to write a review about your wedding ceremony and reception that took place here at the Best Western Grand Victorian Inn. We are thrilled that we were able to help you have an amazing wedding day! Our staff takes tremendous pride in providing superior service to every guest, every time, no matter if they are a hotel guest or attending a banquet. All of us here at the Best Western, wish the two of you the best and hope that you will be back to celebrate your 25th and 50th anniversary with us. Sincerely, Stephen Berwald, GM

"Good Value Hotel"

4
27/08/2017

Decent hotel with an excellent breakfast included. Good value for the price. Nice stop on the way out to western New York. On-site restaurant and bar available for weary travelers. Pet-friendly and apparently a popular location for events, since a wedding rehearsal was in progress!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 790nancyo, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to western NY from NYC or the east coast. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM

"Always a Great Hotel Stay"

5
22/08/2017

Despite any problems, the stay is always pleasant. The breakfast layout is fantastic. The fitness center is good, especially the pool area. The food at the restaurant is ok. Recommend either a soup or a chicken wrap.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear ajs980, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you enjoyed your stay. The Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, two racquetball courts (one court double as a basketball court), a large weight room and more. Our areas best complimentary breakfast buffet makes a great way to start your day. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"What a welcome place to stay while visiting Ithaca College."

5
21/08/2017

We were trying to book a hotel in nearby Ithaca, NY. As it turned out, Cornell University was having its moving in weekend when we were going for a tour at Ithaca College on August 17th and 18th. This Best Western was a blessing in disguise, not only significantly cheaper, $75/night directly through Best Westerns sight, hotels right in Ithaca avg $150-200/night. It was a relatively short ride to Ithaca, about 35-40 minutes, which we knew when booking the hotel. Because of this we were able to stay two nights instead of one, and were able to visit the college for a second day of tours. It was a very nice hotel for the area, rooms were nice, beds comfortable, A/C worked very well, nice pool hot tub and fitness center. Oh I almost forgot, the Continental Breakfast was excellent and amazing, among the choices for food; make your own waffles, bagels, toast, muffins, cereal, milk, juice, fruit, eggs, sausage, and outstanding coffee. This hotel is right near the highway, nearby was a gas station/mini mart, as well as 3-4 restaurants. We didn't try the restaurant/pub inside the hotel, but it gets great reviews here on TripAdvisor. It really out stay enjoyable as well as affordable.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear techgeek42, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region and the home of both Ithaca College and Cornell University. This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive prices for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes it an even better value. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Nice place for the area"

4
17/08/2017

Beds were comfortable, room was clean, breakfast was very good for a continental, pool and fitness center close at 9p on the dot! But if you are an early bird, it opens at 6a. Lounge food is basically a bar menu, but service was great. Front desk was a bit overwhelmed with only 1 person on a weekend. Overall, it was a good stay.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Tammy O, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, two racquetball courts and more, Lounge/Restaurant, and the area's best Complimentary Breakfast Buffet) that our hotel has to offer. We hope that you will stay with us again the next time you are traveling to our area. Sincerely, Stephen Berwald, GM

"Great stay!"

5
16/08/2017

The reservation process and welcome when we arrived was easy, pleasant and customer-friendly - we called the hotel directly - Penny was awesome! Room, pool, hot tub, full breakfast, distance to other shops and attractions, - all within 10 miles - some 1-2 miles. Gas and small store directly across street and parking at hotel was great. Location one short turn off the main highway. Would stay there anytime!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear patgJ8251PT, Thank you for taking the time to write a review about your recent stay with us. It sounds like you had a chance to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and the area's best complimentary Breakfast Buffet) that our hotel has to offer. You are right about the additional bonus of our location and it being easy on and off the highway. We hope you will stay again, soon. Sincerely, Stephen Berwald, GM

"Best Hotel"

5
11/08/2017

We were there for 7 days, everyone was very nice and helpful, from the front desk, to housekeeping to the restaurant. We were greeted when we arrived and every time we left the hotel. The rooms were very clean, beds were comfortable. It was close to Highway 17 and I-86. Due to the flooding the bridge going east was washed out. If people are interested in the Tioga Casino I-86 can get you there. We had cool weather 40's to low 70's due to the resent rains.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear elhigh, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts just one exit from Tioga Downs Casino. We hope that you will come back and stay with us again. Sincerely, Stephen Berwald, GM

"Relaxing, convenient, accommodating."

5
08/08/2017

Great location for any Finger Lakes activities. Pet friendly and you'd never know it (no loud barking, no pet odors). Awesome pool and hot tub. Clean, comfy room. Excellent wifi. Delicious, free breakfast.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear X1680WHelainet, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you found our guest rooms to clean, comfortable and spacious. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive prices for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes us an even better value. We hope you and your four legged friends will come and stay with us again. Sincerely, Stephen Berwald, GM

"BW Grand Victorian"

4
08/08/2017

The staff is courteous and helpful. The rooms are spotless. The breakfast is healthy and more than sufficient . The gym is clean and organized . The restaurant has well prepared food . They have a well stocked bar . I haven't tried the pool . They price is reasonable . Everything is all under one roof .

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear JHT3, Thank you for taking time to tell us about your recent stay. I'm happy to hear that you found our entire hotel to clean and organized. It sounds like you had a chance enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and the area's best complimentary breakfast buffet) that our hotel has to offer. I hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Liz was excellent"

5
07/08/2017

When I checked out at 5 am I asked Liz if she had any coffee made and she asked if I would like cream and sugar. I then went to my truck to liad my stuff and drive back up to the front door only to see Liz standing outside with my coffee. Never have I ever had that type of service in all my years of staying in hotels around the world. Thanks Liz

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear cwh17, Thank you for taking the time to write a review about your recent stay. We are thrilled to hear that Liz made your stay excellent. Our entire staff takes tremendous pride in providing superior service to every guest every time. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great Beautiful Place"

5
07/08/2017

Loved the Decor, Lounge area and the room was beautiful and the whirlpool bath in the room was such a nice relaxing end to my wedding night and can't wait to go back and also go to other Best Westerns

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear larenab2017, Thank you for taking time to tell us about your recent stay with us. We are elated to that you had a great time. Many of our guests enjoy our whirlpool suites. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Great place!"

5
07/08/2017

Called on a whim, got great service on the phone. Check in was simple. Penny at the front desk was super helpful and went over and beyond to find my membership card number. Bed was super comfy and the room was nice and clean. Breakfast was hot and had a variety. Would definitely recommend!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Becky B, Thank you for taking the time to write a review about your recent stay. We are thrilled that you found our guest rooms to clean, comfortable and spacious. Penny and our entire staff takes tremendous pride in providing superior service to every guest every time. Our complimentary breakfast buffet is the best in the area. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great value"

5
01/08/2017

Excellent Best Western, one of the best breakfasts, very clean, friendly staff, near the finger lakes and a good value for the location. Seneca Lake not far away and Ithaca is an easy 45 minute drive away,

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear JeanneTmer, Thank you for taking the time to tell us about your recent stay. We are thrilled that you found our hotel to be very clean, comfortable and the staff to friendly. The staff takes great pride in providing superior service to every guest every time. You are right, our location, right of exit 61 on I-86 on the NY, PA border puts us just 40 minutes south of Ithaca, NY (the heart of the NYS Finger Lakes Wine Region). This makes us ideal for guests who want to see and to everything that Ithaca has to offer without having to pay the expensive price for hotel rooms in Ithaca. Our areas best complimentary breakfast buffet makes it an even better value. We hope that you will stay with us again. Sincerely, Stephen Berwald, GM

"Good value, Excellent Breakfast but Tattered Facility"

3
31/07/2017

The room was a good value at $71 and had an excellent breakfast, among the best we've seen. Having said that the facility is clearly beyond the hey-day of its prime. Exterior of building and parking lot are in need of maintenance and upkeep. Interior is worn and chair in room had big tear due to wear. This would be easy to fix but for whatever reason is not a concern of BW parent or the local owner. Still, all in all, worth the price.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear seajay2006, Thank you for taking time to write a review about your recent stay. We are happy to hear that you enjoyed your stay. We are also happy to say that we are in the beginning stages of renovations. Over the next few years we will be renovating our hotel. We hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Best Western Sayre PA"

5
30/07/2017

Very nice modern hotel. Good representation of the Best Western Franchise. Nice to have Restaurant in building with good food options after day on the road. Room cleanliness and appearance what you would expect from a Best Western

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear 28lyndonr, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Many guests like yourself enjoy the convenience of our restaurant and find the food to be delicious. I hope you stay with us again, soon. Sincerely, Stephen Berwald, GM

"Best of the Best"

5
30/07/2017

We always stay at Best Western when traveling. Grand Victorian Inn was absolutely the Best of the Best Westerns we ever stayed at. Highly recommend!! While we always get excellent service, clean rooms etc. The Grand Victorian just surpasses all others. Great job!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear soda3218, Thank you for taking the time to write a review about your recent stay with us. We are overwhelmed by your high praise. The staff takes great pride in delivering superior service to every guest every time. We hope you will continue to stay with us, every time you are traveling in our area. Sincerely, Stephen Berwald, GM

"What You'd Expect for Value Chain"

3
27/07/2017

The staff at this country inn were sensational! From the desk, to housekeeping, to the bartender - they were all great! The room was average. Old decor throughout the entire hotel, but the bathroom was very nice! Complimentary breakfast was ok. Overall, an average hotel that I'll definitely use again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear mchl_brks, Thank you for taking the time to tell us about your recent stay with us. I'm are thrilled to hear that you found our hotel and staff to be sensational. Our staff takes tremendous pride in providing superior service to every guest, every time. We look forward to providing that service to you again in the near future. Sincerely, Stephen Berwald, GM

"Reconnecting"

5
27/07/2017

I stayed for five nights. The place was very clean and well kept. I enjoyed the use of the pool and fitness center. Service was above and beyond. Breakfast was served from 6-10am everyday so you could sleep-in and still catch breakfast...awesome. I had no problem sleeping. The bed was wonderful. Service was great!!!

"Mid range price with great rooms & fantastic pool and hot tub"

5
26/07/2017

I was away on business and brought my best friend along for the trip. This hotel was the right price range (under $100), the rooms were large, clean and comfortable, and the pool and hot tub were clean and updated. Even better, as it was a weeknight, we were the only ones there! Great value for the money.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Valentina T, Thank you for taking a moment to write a brief review of your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Our Fitness Center is not your ordinary hotel exercise room. Our Fitness Center has an indoor heated pool, whirlpool, two racquetball courts (one court double as a basketball court), a large weight room and more. I hope you will come back and stay with us again. Sincerely, Stephen Berwald, GM

"Home away from home"

5
25/07/2017

For the past couple of summers I've found myself working away from home . I'm very happy to have found the BW Grand Victorian Inn. The facility is always well kept and I can't say enough about the staff. Kind and helpful. I enjoy my time there,.... Thanks

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear scoulterracing, Thank you for your very kind review. We are thrilled to be your home away from home. Our staff takes tremendous pride in their work and providing superior service to every guest, every time. We hope that will continue to be your home away from home. Sincerely, Stephen Berwald, GM

"Charming older hotel"

5
25/07/2017

I have stayed here several times a year for the last 5 yearsI have found this hotel very convenient to the Guthrie Group and Robert Packer Clinics, as well as Corning, NY. The hotel has a large fitness area and pool.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Ruth, Thank you for writing a review about your recent stay with us. We are happy to hear that you have enjoyed your stays. We hope we will be your hotel of choice whenever you are in need of a hotel in our area. Sincerely, Stephen Berwald, GM

"A just right stay over half way on route."

5
11/07/2017

We stayed one night to break up a trip from Buffalo to Englewood NJ. The woman at the front desk 10pm was pleasant and provided effortless check in; and out (express check out). The room was clean and comfortable (rm in the 400's) not near the ice machine. Glad to have had the refrigerator. The pool was closed for a late night swim but we did enjoy it in the morning before a full breakfast with something for everyone. We really wanted to stay on our return trip but we went a different route.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Nancy K, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC and New Jersey from Niagara Falls, Buffalo, NY and points west. We hope that you will stay with us the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM

"Such a great room for the price!"

5
10/07/2017

The staff at the desk was very friendly. Our room was large and had a great desk to set up the computer. Bathroom had really nice tile and super clean. Bed was very comfy. Our room looked out on a small yard with a gazebo. Nice breakfast with hot foods as well as cold foods like cereal, yogurt, fresh fruit. Wish we could get such a nice room every night.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear BDT26, Thank you for taking the time to tell us about your recent overnight stay. I'm glad that you enjoyed your stay and found or hotel to be comfortable and super clean. Our area's best complimentary breakfast buffet is a great way to start your day. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Fortunate Night Find"

4
10/07/2017

I was leaving the Guthrie Robert Packer Hospital late Sunday night and needed a place for a single night. Driving back to Route 17 I came across the Grand Victorian Inn and it fit the bill. Nice room with very affordable rate. The staff was very helpful and the breakfast was very good.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear wmcleve, Thank you for your quick review of your recent stay. A number of our guests are folks who are visiting the Guthrie Robert Packer Hospital to see friends or family in the hospital. We also have a lot of guests who chose to stay with us the night before or after an outpatient procedure. So, they won't have to travel long before or after their procedure. If you are in our area again and have the need for a hotel, I hope you will chose to stay with us again. Sincerely, Stephen Berwald, GM

"Quick but nice stay."

5
10/07/2017

Traveling from Michigan to Long Island, we took the scenic route on I-86. This Best Western had decent pricing and located perfectly for an overnight. We were encouraged by reviews and have another to add that is positive. When you check out and reflect while going up the road about your stay, we found no negatives. This hotel has a warm staff, clean comfortable rooms, nicely decorated facility, and a very good breakfast to jump start the day. Whatever management and staff are doing, keep it up, you have a winner.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear tanchaser, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, from Niagara Falls and points farther west, like Michigan. I'm thrilled that you found our staff to be warm friendly and the hotel to clean and comfortable. They take tremendous pride in providing superior guest service to every guest, every time. I hope you will stay with us again the next time you are on your way thru to Long Island or back to Michigan. Sincerely, Stephen Berwald, GM We hope that we will see you can soon.

"Excellent Hotel at an affordable price"

5
07/07/2017

This is an excellent hotel; however, I can't quite put my finger on it, but I think that this place might have been something else or maybe it was just another brand name hotel and Best Western bought it. It might have always been a Best Western, though, but there is something "different" about it. It's not necessarily a bad "difference" either. Anyway, one thing for sure is that you can't beat the room prices. I looked at prices in Elmira, which weren't as bad as compared to room prices in Horseheads, Corning, or Painted Post. The prices in those place are quite high. But not only were the prices high in those three places, most if not all of the hotels in those three places were booked up as well - as in no rooms available this week. I think it may be because of the race track opening at Watkins Glen, but I am not sure. But getting back to this hotel. It was well worth the price even though it was about 35 miles from some of the tourist attractions that we wanted to visit. That distance isn't bad when most of it is along I-86. The hotel has quite a few amenities - an indoor heated swimming pool, a complimentary, decent help yourself breakfast buffet (which had all the usual items, and the items that needed to be fresh were indeed fresh), an on-site, reasonably priced, and decent restaurant/bar that had what I would say a very limited menu, 2 elevators, and a pretty well stocked fitness center that unbelievably had 2 racquetball courts one of which doubles as a single basketball court. My sons and I took advantage of the racquetball court. The fitness center has a name - Express Fitness that seems to have non-hotel guests using. There is also a tuxedo rental business which seemed a bit odd - Rockwells. And there were several meeting/banquet rooms. The hotel grounds are nicely maintained. That is, of course, except for the unused delapitated outdoor basketball court that was overgrown with weeds and small trees. It doesn't look like it had been used in over 15 years, maybe longer. Oh, but there is ample parking. Check-in was fast and easy and all the front desk personnel were friendly and each greeted us every time we past the front desk. And since the hotel is pet friendly we brought our 2 dogs. At only $10/pet/day, it was the cheapest pet fee that I have ever encountered. Upon entering the hotel with our dogs, the front desk person offered many treats for our 4 legged friends. That was a nice touch. The room itself is not the largest that we have stayed in, but it was adequate. The double beds seemed to be too old and are in need of being replaced. Queen sized beds would be a positive addition. The refrigerator came in handy, but it was noisy, and there was also a microwave. The flat screen TV was pretty good, too. We brought our own pillows as we usually do, but theirs were ok. And the a/c worked just great and wasn't too noisy. The bathroom was a good size, too, however either the exhaust fan was either not working or there wasn't one, we could not tell. The water pressure in the shower was perfect and the water came out hot when I needed it to be hot. We also ate in the restaurant the 1st night, and I must say that even though the bartender doubled as the waitress, she did an excellent job. Upon check-in we received a 10% discount coupon for the restaurant for each day of our stay. Even though the menu didn't have a lot of choices, the items that we chose were quite delicious. And it looked like the bar patrons were enjoying themselves too. The hallways were quiet the 1st 3 nights as there weren't many people staying at the hotel. The last night, however, was a little different with people singing Happy Birthday just after midnight. Thankfully the hotel enforces an 11pm quiet time, so that proved to be sufficient. The last amenity that I'd like to mention is the indoor heated pool. It is a decent sized pool, and there is a separate jacuzzi. We only used the pool one night as the other evenings seemed to be too crowded. The one odd thing about the pool was its location. To get to it, you had the take the elevator to the basement, walk through part of the fitness center, and then walk up a flight of stairs. This might be a bit of a problem for the handicapped person. You also had to check in at the fitness desk before using the pool. Check out was fast and friendly which was no surprise. After talking with the front desk clerks upon check-out, we learned that the hotel is used for multiple gatherings – weddings, proms, etc. Maybe that was the “difference” that I spoke about earlier. All in all, we were very satisfied with this hotel and we would stay in the hotel if we were to be in the area again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Joe D, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has an indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right about our location. We are right off route 17/I-86 at exit 61. Which puts us 40 minutes south of Ithaca, NY, the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and 40 minutes from the Corning Museum of Glass in Corning, NY and Watkins Glen and Elmira, NY are just a short 40 minutes drive away. We are also just one exit from Tioga Downs Casino. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM

"Graduation"

4
05/07/2017

Had a nice stay at this hotel. Visiting area for a graduation and this hotel was close to where our family lives. The breakfast was good with a fair amount of choices. My family enjoyed the pool while there too. Will stay here again next time we're in the area. If you go, eat at the train station grille a few minutes down the road - good food.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear patn940, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be great choice for visiting your family while here for graduation. It sounds like your family enjoyed our Full Fitness Center that has an indoor heated pool, racquetball courts and more. We hope you will stay with us again when you come back to the area to visit family. Sincerely, Stephen Berwald, GM

"Great Hotel Without The Easy Of A Good Pool & Hot Tub"

3
05/07/2017

I would rank this hotel high if it were not for the difficulty of access to the pool and hot tub. For a handicap person or someone who does not like running up and down stairs to change or go to the bathroom, this pool and hot tub is located in a horrible location. I booked this room to celebrate our 45th anniversary for the hot tub! I am 64 and have had two knee replacements and I cannot climb up two flights of stairs easily. I also would not like to have to change downstairs and climb upstairs to get to the hot tub and then climb down them again in a wet suit to change while having someone sitting at a desk watching my difficulty.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear johnbI3897PF, Thank you for taking the time to tell us about your recent stay at our hotel and for your suggestions for improving our property. I'm happy to say that over the next two to three years our property is going to be going thru some renovations. We have used your concerns as well as other guests suggestions and made recommendations to our ownership as ways to improve our guests experience. It would be nice to tell you which improvements might get done during the renovations, but the plans for the renovations are still in the beginning stages. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Romantic Getaway Night ... Meh"

3
05/07/2017

Was nice to get away for a night, but the romance package was a bit of a bust. They were out of champagne (didn't really care but was part of package) and the chocolates they gave us had expired. Room was fairly clean, but mattress and linens were a bit under the expectations for what we paid for the room. There is a window between the bathroom and bedroom which is odd. Breakfast was quite good, except for cheap paper plates. Staff was professional and helpful.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear D713SJluraw, Thank you for taking time to tell us about your recent stay. Please accept my sincere apologies for the less than desired experience you had during your Romantic Getaway. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Good Access to Watkins Glen and Seneca Lake"

5
05/07/2017

Second year which we have stayed here to go to the IMSA race at Watkins Glen International raceway. It is about a 40 minute drive to the racetrack but the hotel is much less expensive than the hotels closer to the track. There are other races at the track including NASCAR and IndyCar where this would be a less expensive place to stay. Free breakfast is great and their parking lot is quite large so I could find safe parking for my sports car. We plan to stay here everytime we go the the racetrack.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear John D, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. Our location, right of exit 61 on I-86 on along the New York State and Pennsylvania border, make us a great choice for guests who want to save money but still be close to everything in the area. We are just 40 minutes from Watkins Glen (the home Watkins Glen International Raceway) and Ithaca, NY (the heart of the NYS Wine country and home of Cornell University and Ithaca College). Likewise, we are just 40 minutes from Binghamton, NY and The Corning Museum of Glass in Corning, NY. Plus, we are just one exit away from Tioga Downs Casino. We hope to see you next year! Sincerely, Stephen Berwald, GM

"Passing thu"

5
30/06/2017

Waitress and bar tender was very nice and made dinner enjoyable. All of the people were very nice. Dinner and portion size was great. Breakfast selection was good, food was hot and area was clean and inviting.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Kathleen J, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you could enjoy a few of the amenities (on-site Lounge/Restaurant and the area's best complimentary breakfast buffet) that our hotel has to offer. We hope you will stay with us the next time you are passing thru our area. Sincerely, Stephen Berwald, GM

"Decent Overnight Getaway"

4
28/06/2017

A little dated, elevators a little sketchy, and the pool was awkward to get to, but overall a decent overnight stay. The pool was warm, the fitness center was larger than expected, and the breakfast had a good variety. The room was very clean and the staff was friendly and very helpful. Great price & great value.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Caitlyn L, Thank you for taking the time to write a review about your most recent stay with us. I'm happy to hear that you found our guest rooms to clean, comfortable and spacious. Many of our guests, like yourself are surprised at the size of our Fitness Center. It is not your ordinary hotel Fitness Center. Ours has a large heated indoor pool, a whirlpool, two racquetball courts, treadmills, and huge weight room with over a dozen pieces of equipment. The complimentary breakfast buffet we offer is the best in the area. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Get A Lot for the Low Rate"

4
27/06/2017

I stayed at this hotel for one night to break up a long drive from upstate NY to Williamsburg, VA. Front desk was very friendly and helpful. This hotel is pretty large for a Best Western "roadside" hotel - because honestly I could not see any other reason to spend a lot of time in Sayre, PA. I chose this hotel for a number of reasons - the $88 rate, free breakfast, the gym and the onsite restaurant. Most hotel gyms are equipped with a couple of cardio machines and maybe some dumb bells. The gym at this Best Western is fully stocked with free weights, a full rack of dumb bells, weight machines and cardio equipment. Honestly, I think it's a gym open to the public but hotel guests can use it for free. The one downside to the gym - the equipment looks like it was donated from an abandoned prison - all of it has paint falling off and a lot of rust. While this did not affect my workout - it's definitely very old and worn equipment. I like staying in these type of hotels for one or two nighters because of the free breakfast - I don't need to pay $30 for eggs, toast and cereal. But what was nice at this Best Western - the restaurant on site for dinner. I didn't want to get fast food or order a pizza. So I went to the restaurant, had a seat at the bar and ordered a burger, with a side salad and a nice touch they have a selection of local craft beers on tap - bartender even gave me the remote to one of the TV's so I could choose what to watch while eating. Overall the hotel is traditionally decorated - a little old but did not feel worn. Hotel was clean, room had a fridge and a microwave - I think the mattress could use updating - it was soft but not pillow top mattress soft - more like - I've seen my share of guests over the years soft. If I were to ever stay in Sayre, PA again (highly doubtful) I'd probably return to this Best Western.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Mandart727, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. We may be a bit in the middle of nowhere but we are just minutes from everywhere. Our convenient location, right of exit 61 on I-86 on the New York State, Pennsylvania border, puts us just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise, we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. Plus, we are just one exit away from Tioga Downs Casino. So, the next time you are traveling thru our area I hope you will stay with us a little longer and see just how close we are to everything. Sincerely, Stephen Berwald, GM

"Nice Place"

4
27/06/2017

The employees were very nice, the breakfast was good and the room was nice and clean. The bar area was good and the drinks were yummy. We were only there for 1 night but slept comfortably and had a good breakfast to start our day.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear bmja69, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you had a wonderful stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Many of our guests, like yourself enjoy the convenience of our onsite restaurant/bar. Our complimentary breakfast buffet is the best in the area. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Stopping through"

3
26/06/2017

Comfortable, value, a little dated. It is easy to get to the hotel, staff is welcoming and polite. Many amenities, such as pool, fitness room, Racquet ball courts (indoor) and bar/restaurant. Didn't get served at bar, so we went out to eat. Good place for cost. Comfortable and good nights sleep.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Fireworks77, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. Many of our guests have told us that they find us to be a convenient stop on their way to NYC, and the northeast coast, or to Niagara Falls and points west if you are coming from NYC. We hope you will continue to stop and see us every time you are passing thru the area. Sincerely, Stephen Berwald, GM

"Very pleasant stay"

5
24/06/2017

We had a wonderful stay. The room as clean and the hotel had a outstanding breakfast and a fitness center that included a racquetball court. Highly recommend if you are in the area. Just a one day drive from NYC.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Lori C, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, from Niagara Falls or from Niagara Falls to NYC or the northeast coast. Our complimentary breakfast buffet is the best in the area, and we have the largest Fitness Center. That has two racquetball courts, indoor heated pool and more. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM

"nice stay quite rooms"

4
20/06/2017

Room was clean and quite. We stayed one night for a wedding. Lobby was clean, did not use any admenties or stay for breakfast. Would stay there again if in the area. We had a room in the back on the top floor near the staiwell. Al ittle pricy for just one night to sleep

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear kimber8, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our hotel and guest rooms to clean and comfortable. I hope you had a good time at the wedding. Hopefully, the next time you have chance to stay with us you'll have a chance to enjoy our full Fitness Center and the area's best complimentary breakfast buffet. Sincerely, Stephen Berwald,GM

"Family oriented and friendly staff"

5
14/06/2017

Nice hotel, just minutes off the highway. Staff was very friendly and accommodating as we checked in right up to check out. Pool and fitness area is located on the ground floor away from the guest rooms. Breakfast is included and is better than average for most "free continental breakfasts". The kids enjoyed the make your own waffles. Price is reasonable. Rooms are clean. Great quick resting stop for the money

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear SharleneDias, Thank you for taking time to write a brief review on your recent stay. It sounds like you and your family had a great time. Our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, is the best in the area. The full Fitness Center that includes a heated indoor pool and two racquetball courts is not your normal hotel gym. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great affordable hotel"

5
12/06/2017

Friendly, attentive service. Clean, comfortable accommodations. Great amenities - large, complimentary breakfast, swimming pool and Jacuzzi, mini gym with weights and treadmills, business center. I will go back again and again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear dave11772, Thank you for taking the time to write a brief review of your recent stay. I'm thrilled that you have given us the best possible compliment you can, by saying that you will come back and stay with us again and again. Our goal here at the Grand Victorian Inn is to provide every guest with superior service. From a friendly and warm greeting that our staff offers to each guest they meet them. To the clean, spacious and comfortable guestrooms that will keep guests coming back. We hope we will see you soon. Sincerely, Stephen Berwald, GM

"The Shining"

1
11/06/2017

Stayed at a Best Western recently in Vinton LA and found it pleasant. Coming through on business I decided to try the chain again so I booked the Grand Victorian. I pulled up and immediately questioned if i wanted to stay there. Parking lot empty and entrance was badly in need of repair with visible mold. After checking online for a room at the Hampton Inn which was booked I decided to go in and check this hotel out. First thing I noticed when I walked into the lobby other than a darkly lit space was a mildew smell. Still I pressed on and checked in. Counter staff wasn't un pleasant but also at the same time not very welcoming either. I went to my room via the dirty elevator and walked down the dark hall like a scene from the Shining. Room wasn't dirty but very worn and old. Gloomy like the rest of the hotel. I sat on the bed and booked a room down the street at the comfort inn. I walked out immediately and didn't even ask for a refund. I wanted out. I don't know what the other reviewers are used to in a hotel but they are way off for this property. Maybe it was nice 20 years ago but that time has long left this place.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear JeffbN449HF, It is unfortunate that you felt our hotel was not in the same condition as the hotel in Louisiana; we strive to provide a clean, friendly, and welcoming environment. Our guests have told us that they found our hotel to be clean, comfortable, spacious and in immaculate condition. Our goal here at the BEST WESTERN Grand Victorian Inn is to provide every guest with superior service, from a friendly and warm greeting that our staff offers to each guest as they walk through our front door, to the polite and pleasant manner with which our staff answers phone calls and checks guests in and out. We offer each guest a sincere “thank you and safe travels” as they leave to go on their way. Our friendly housekeeping staff does a great job at keeping our guestrooms and the hotel, clean and fresh. I do thank you for providing us with your distinct perception of the hotel and the service that you received during your most recent stay. It does allow us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM

"Hotel is clean and the service was very good."

4
29/05/2017

We stayed at the Best Western in Sayre, Pennsylvania while our granddaughters played in a softball tournament in Horseheads. Not the most convenient since the fields were 20-25 minutes away. This is not the fault of the hotel, just a quick comment. The room was clean, the breakfast was good and the room was very large, which isn't always the case. The fitness room was well stocked with equipment. The staff was very accommodating for us. We asked to go into the meeting room to be able to play cards and they had no problem with that request. The hotel was conveniently located to many restaurant option, fast food and sit down. Other options, i.e., Dunkin Donuts was very close.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear SBCoach37, Thank you for taking the time to let us know about your recent stay with us. I was happy hear that you had a great stay. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 makes it convenient for many of guests to get to many of the local area attractions, such as the NY & PA State Parks, Tioga Downs Casino, the NYS Finger Lakes Region area or to Horseheads for a softball tournament. Our clean, comfortable and spacious guest rooms are another reason why many of our guests return time and time again to stay with us. I hope you will stay with us again the next time you have a softball tournament in our area. Sincerely, Stephen Berwald, GM

"Location is nice and quiet"

4
27/05/2017

It was a nice, short stay at the hotel. We had a great time because even though it is an old building, our room is nice, clean and we have all the amenities we needed. Free WiFi, good hot breakfast, has microwave in room, and we were able to walk around the area. There are lots of restaurants to choose from, a big grocery store and Variety stores. Highly recommended!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Sybil D, Thank you for taking the time to tell us about your recent stay. We were happy to hear that you enjoyed your stay and found our hotel to be clean and have all the amenities you needed to have a great visit. We hope you will stay with us again the next time you are traveling to our area. Sincerely, Stephen Berwald, GM

"A Great Place To Stay Anytime"

4
26/05/2017

Been on several occasions and was never disappointed. Comfortable rooms. Plenty of parking (free). A complementary breakfast buffet. A bar right in the hotel with good drinks and food. Gym is good. Pool and whirlpool were a great way to unwind at the end of the day. We'll be back again in a few months!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear kennystar93, Thank you for taking the time to tell us about your recent stay and thank you for making us your home away from home every time to come to the area. We look forward to seeing you again in few months. Sincerely, Stephen Berwald, GM

"Good place to stay"

4
22/05/2017

The staff were very friendly and courteous. The room was clean and beds were comfortable. We had everything we needed. The location was great, close to Tioga Downs. Breakfast in the morning was good, offered something for everyone but ran out of waffle batter early and also the sweets that were offered. The only complaint I had, is that the chlorine smell from the pool, assaulted you when you came in the front door and it was strong in the bar/restaurant area. When we asked, they said that you get to the pool thru the bar/restaurant. I was impressed of how clean the hotel was, from the outside, to the lobby, to the room. I would definitely stay in the hotel again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Kathy D, Thank you for taking some time to write a brief review of your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. Our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 which is just one exit away from Tioga Downs Casino makes us great choice for those guests who want enjoy the casino. I hope you will stay with us again the next time you decide to come to the area. Sincerely, Stephen Berwald, GM

"Good Deal"

3
20/05/2017

Overal hotel was average, the staff were very considerate and professional. We stayed there for my young sons surgery and the hotel staff were very thoughtful and caring when they found out. I would stay here again, good fitness room.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear johnathon948, Thank you for taking the time to write a review about your recent stay. We hope that you and your family will have to chance to stay with us again and enjoy everything the area has to offer. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you will visit us again the next time you are in the area. Hope to see you soon. Sincerely, Stephen Berwald, GM

"All beautiful and great breakfast!"

5
19/05/2017

There were items at the breakfast that I've never seen at a hotel before! Fresh fruit, waffles, juices, coffee, cereal, scrambled eggs & bacon, toast, bagels, jam, syrup and more! Everything was in great shape!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear GaryTbird, Thank you for taking some time to write a brief review about your recent stay. Our breakfast staff takes great pride in preparing and presenting the best complimentary breakfast buffet in the area. We even crack fresh eggs daily to make our scrambled eggs. I hope you will stay with us again in the near future. Sincerely, Stephen Berwald, GM

"Fantastic"

5
15/05/2017

This hotel is very reasonably priced, close to the highway, elegant, clean, has a restaurant on site and free breakfast. Easy on off the highway, large parking lot, comfy beds, nothing to complain about at all.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear darlin41ny, Thank you for taking the time to write a brief review about your recent stay with us. I'm happy that you found us and our property to be great. Many of our guests find our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I hope that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM

"Best Western Grand Victorian Inn,Sayre,Pa."

5
13/05/2017

Excellent establishment,quiet room,convenient location near highway entrance/exit,hotel is very clean and recently remolded,great fresh breakfast with yogurt,scrambled eggs,bagels,fresh fruit,and great bacon!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Rodney K, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and quiet. Our convenient location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 is great bonus that a lot of our guests enjoy. I that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM

"Pleasant stay"

5
05/05/2017

Met friends here and enjoyed a convenient mid way rendezvous. This hotel is easy to find and convenient to the interstate. The registration clerk was accommodating in our requests for rooms close to the elevator. Both rooms appeared to have been remodeled in the not too distant past, and were clean and fresh. We enjoyed dinner in the inhouse lounge which with entries that were surprisingly good for hotel fare. Included breakfast was typical and adequate for a day starter. Although we did not take advantage of, the fitness facilities appeared to be significant. I extended an additional day and found the hotel to be within a reasonable drive of the winery attractions at Watkins Glen, New York as well as the Tioga Downs gaming establishment. All in all, a pleasant stay.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear I894PCdavidh, Thank you for taking the time to tell us about your recent stay with us. I'm thrilled to hear that you and your friends had a wonderful time. I hope you and friends will continue to met here and enjoy all the area has to offer. We are located is just minutes away from many area attractions, such as several NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. Sincerely, Stephen Berwald, GM

"Great Reasonably Priced Relaxing Getaway"

5
03/05/2017

Awesome Jacuzzi suite with kitchenette, which was very affordable. Nice fitness center and pool. Fairly close to Tioga Downs Casino for entertainment. Hot buffet breakfast included. Excellent helpful staff!!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Tammy052011, Thank you for your review of your recent stay at our hotel. I'm happy to read that you enjoyed your stay. Many of our guests find that with our hotel only being ONE exit away from Tioga Downs Casino, it makes us the perfect place to stay for a weekend getaway of fun. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"No Adequate Accessible Pool/Hot Tub Access"

3
03/05/2017

Overall, we were very happy with our stay (on two separate nights) at the Grand Victorian Inn. The rooms were comfortable, clean and well equipped. The staff were all pleasant and helpful. The breakfast was, as with most hotels, sadly lacking in protein - but served in the most pleasant hotel breakfast room we've ever seen. Backing onto the beautiful gardens, we watched the flowers grow and the rabbits play. Beautiful! However, because two members of my party of four are slightly handicapped, we are mindful of a facility's accessible features. This hotel was disappointing in three areas. 1. The closest handicap parking space was too far from the door for my companions to walk. 2. The front doors are manual, not automatic. At times, they were difficult for them to manage. 3. Our biggest complaint related to the pool/hot tub access. This was a holiday for us and, being lovers of a good dunk in a hot tub, we chose this hotel specifically for its advertised hot tub. On arrival, we were informed that the pool and hot tub were located in the basement. Fine. We took the elevator from our rooms to the basement and entered the fitness area. The gentleman on duty informed us that the pool and hot tub were back up a full and long flight of metal stairs. We were agog! When I asked about handicap access, he said we'd have to go back upstairs by elevator and walk through the lobby and the public restaurant in order to reach the pool. We were dumbfounded. There is no way elderly and handicapped people will be comfortable walking through a public restaurant in their bathing suits. We said thanks, but no thanks. When we mentioned this experience to a couple of other guests the next morning, they - neither handicapped nor elderly - agreed with us completely, saying they wouldn't use that kind of access either. For this reason, I plan to look for another hotel should we pass through Sayre again.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear AnAtlasinMyPurse, Thank you for taking the time to tell us about your recent stay with us. I was happy to hear that your enjoyed your stay. I'm pleased to say that over the next two to three years our property is going to be going thru some renovations. The concerns raised are some of the same recommendations we made to our ownership as ways to improve our guests experience. It would be nice to tell you which improvements might get done during the renovations, but the plans for the renovations are still in the beginning stages. I hope that you will consider staying with us again so that we can have another chance to provide you with our superior service. But if you chose to stay else where, I understand. Sincerely, Stephen Berwald, GM

"Pet friendly, staff friendly and clean"

5
02/05/2017

The staff was welcoming and very friendly one of them even took a selfie with our puppy! Our puppy was just 2 months old and needed to be brought out often , by the end of our stay, it seemed like the entire staff knew us and our puppy by name, because they saw us so much. The chamber maids we very kind as well. We would see them in hall and they would ask us how we were and if anything was needed. Highly recommend!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear jminerarnold, Thank you for taking the time to tell us about your recent stay. I'm happy to hear that you and your puppy enjoyed your stay. We hope you and your puppy will come and stay with us again. soon. Sincerely, Stephen Berwald, GM

"Quiet and classy"

5
28/04/2017

I was very, very well-treated at the BWGVI. It was immaculately clean. All the appliances in my room worked just fine. I was able to get any room supplies replenished easily. I enjoyed the fitness center's pool very much. When I asked for a luggage trolley "in the next 15 or so," it arrived at my room in 5 minutes. I could have been better treated, or more pleased!

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear amh23, Thank you for taking the time to tell us about your stay. Our goal here at the Best Western Grand Victorian Inn is to give every guest superior service every time. I hope you stay with us again the next time you are traveling to the area. Sincerely, Stephen Berwald, GM

"perfect place to stay"

4
28/04/2017

I enjoy staying here when visiting the Elmira area. The hotel is nice, rooms are good. I ate once in the restaurant. I would suggest going down the road to the old railroad station for a meal. The breakfast is typical- take it as you will.

Stephen B, General Manager at Best Western Grand Victorian Inn, responded to this review
Dear Joyce B, Thank you for taking the time to review and tell us about your most recent stay. I'm happy to hear that you enjoy staying with us every time you visit the Elmira area. I hope that we continue you be your hotel of choice when you visit the area. Sincerely, Stephen Berwald, GM

"my stay"

4
23/04/2017

A great location and a beautiful hotel and staff remakable. I would recommend to all in need of a great place to stay, wheater on vacation or business or just for fun. It is convient to all the stores and gas staions and relaxation.I will come back again and also try to convince others to come and try it. A very satifing place for all to enjoy.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear N5095UYronaldm, Thank you for taking the time to tell us about your recent stay with us. I'm happy to read that enjoyed your stay so much that you want your friends to come and stay with us too. I hope we will have the pleasure of you staying with us again, real soon. Sincerely, Stephen Berwald, GM

"Great Stay"

5
22/04/2017

It was an excellent experience with an attentive and caring staff, (the dining room hostess fed me like a mom) a very comfortable room and an exceptionally reasonable rate. Will not hesitate to stay again next trip to Sayre.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Rebecca A, Thank you for taking the time you write a such a wonderful of your recent stay with us. We were thrilled to read that you loved your stay. The next time you are in the area we hope you will stay with us again. Sincerely, Stephen Berwald, GM

"Going home from Chicago"

4
19/04/2017

This is my semi annual stop on my Chicago trip. I have made this my one stop each of the last three years, and always enjoy the staff's hospitality, as well as the excellent breakfast buffet. I will return again.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear L5818NZcharlesa, Thank you for taking the time to write a brief review of your recent stay with us. We are glad that you have chosen to stay with every year during your annual trip to Chicago. We look forward to seeing you again next year. Safe travels. Sincerely, Stephen Berwald, GM

"very nice hotel"

4
19/04/2017

We needed a getaway weekend and stayed here. The hotel is older but very well maintained and very clean. The first room we were given someone smoked in and the girl at the desk changed it very quickly and was very sorry about it. We had a room with a balcony and it was perfect for our really nice spring weather. The hotel is right next to a major highway and we were worried about noise but once the door was closed it was very quiet. We did not use the pool but it was a really nice pool area and exercise facility. The breakfast room was very large and very nice with large windows looking into the back yard, very nice for the morning. Any of the staff we saw or spoke to was very friendly. I would stay again if in this area.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Janice R, Thank you for choosing our hotel for your weekend getaway. I hope you were able to enjoy one of our Getaway packages that we offer, like the Romantic Getaway or the Stay & Play Casino Package. I was happy to read that you had a wonderful time and found our hotel to be clean, quiet and conveniently locate right off RT.17/I-86. I hope the next time you need another weekend getaway that you will stay with us again. Sincerely, Stephen Berwald, GM

"Nice hotel"

5
16/04/2017

The staff has always been very friendly and very accommodating. Nice hotel. We Have stayed here numerous times. Never had any issues regarding the hotel or staff. Dinner menu in the Black Diamond lounge is limited but everything has been good.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Anthony M, Thank you for taking the time to write a brief review of your stays with us. I'm happy to here that you have enjoyed your visits each time you have stayed with us. I hope we will continue to be your hotel of choice every time you come to the area. Sincerely, Stephen Berwald, GM

"hospital stuff"

5
09/04/2017

I live 2 hrs away from Robert Packer Hospital and I needed to be there early in the morning, so I stayed at the Best Western less than a mile away from the hospital. Everyone was very helpful and courteous and friendly, the room was very nice, and the breakfast was very good.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Mary4848, Thank you for taking the time to write a brief review of your recent stay. I glad we were able to be of help to you will you were visiting the hospital. I hope everything went well for you. If you should have the need again, I hope you will stay with us again. Sincerely, Stephen Berwald, GM

"unsatisfied"

2
18/03/2017

staff was rude especially the front desk personel and the manager. they made me feel insignificant and like a degenerate. I stayed here all week I'm different rooms and they made faces and whispered about my debit card..this isn't the first time either 6 months ago the manager was just as rude!!!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear W2459NBjenniferp, We at the BEST WESTERN believe that there is nothing insignificant about our guests and we strive to provide the best possible customer service to show each guest that they are valued. Our goal here is to provide every guest with superior service; the form of payment does not matter to us. What matters is your comfort while you are away from your home. You are our valued guest. From a friendly and warm greeting that our staff offers to each guest as he or she walks through our front door to the polite and pleasant manner with which our staff answers each phone call and checks each guest in and out, despite when a guest chooses to verbally abuse the Guest Service Agent who is helping him/her. We offer a sincere, “thank you and safe travels” to each guest as he/she leaves in the hopes that each one will choose to visit us again. I do thank you for providing us with your distinct perception on the service that you received during your most recent stay; it allows us to take stock in our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM

"Excellent Pit-Stop to Manhatan"

5
17/03/2017

Such a great place to stay on your drive to NYC. Staff are so nice and go above and beyond to make your stay more comfortable. I love that this is a Pet Friendly hotel and that they treated my dog like a human guest! Thanks for a great stay!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear petegaz, Thank you for taking the time to write a review about your recent stay. I happy to read that you and your pet enjoyed your pit-stop on your way to Manhattan. A lot of our guest's have found that we are great stop over when traveling from NYC to Niagara Falls. I hope you will stop over for another pit-stop on your way home. Sincerely, Stephen Berwald, GM

"Well needed break."

5
27/02/2017

The staff was very friendly, rooms and hotel were very clean, was just what we were looking for.. easy to find off highway .. if we need another room when this area this will be our first choice defiantly .

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear hdangel23, Thank you for taking the time to write a review about your recent stay. I'm thrilled to here that you enjoyed your stay so much that we will be your first choice for hotel accommodations when you return to the area. I hope that will be sometime soon. Sincerely, Stephen Berwald, GM

"Wonderful place for the price"

5
23/02/2017

This is are second visit to this hotel and will not be the last! We have travel to the area every few months. Staff is very friendly and helpful. Rooms are very clean. Pool area is very clean and does not have that over powering chlorine smell that you find in some hotels. Very nice whirlpool in pool area. Free breakfast has eggs, meat, waffles as well as the usual continental selections. My kids love the toppings available for the waffles and cereal. We ordered food from the lounge both times and food was very good! My kids literally act like we are at Disney World when we stay here!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Marcy O, Thank you for the wonderful review of your recent stays with us. My staff and I thank you for the high praise. I hope that you and your family continue to come and enjoy our hotel or your "Disney World". Sincerely, Stephen Berwald, GM

"nice motel"

5
23/11/2016

very nice motel you will be very glad that you stayed here and the food is excellent aaa+ motel would recommend to all. the staff is very friendly and very helpful not to mention really funny it was a great stay

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear X3865BPkevinw, Thank you for review of your recent stay. We are happy to hear that you had a fun and enjoyable stay. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Amazing costumer service"

5
20/11/2016

I stayed here to see family and I had just drove 16 hours straight from sc. The lady at the front desk made the check in process quick and saved me some $. She also was extreamly friendly and made me smile even tho I was so so tired. When I came back to my room from my family's my daughters clothes and blanket were folded for me and put on bed. As a mother this made me extremely happy! After my experience I will not stay anywhere else. I will only spend my $ here. Thank you at the Sayre best western in PA!!!!!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear DMelinda1, Thank you for taking the time to write your wonderful review about your recent stay. It is reviews like your that make our staff smile knowing that they have made a guest's stay special. Our staff takes pride in providing superior service to every guest, every time. I hope that we will see you again, soon. Sincerely, Stephen Berwald, GM

"Convenient and Economical"

4
11/11/2016

Overall, a clean, accommodating environment. Staff is friendly and helpful. Have stayed many times and it is relatively consistent on providing patrons with a pleasant experience. Confortable beds, traditional full breakfast options and even more amenities I have not taken advantage of.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Jeff L, Thank you for taking the time to write a brief review about your most recent stay. I'm happy to hear that we are you hotel of choice when you are visiting the area. I hope the next time you enjoy our hospitality, you will have a chance to use our full Fitness Center that has 2 racquetball courts and a heated indoor pool. I hope you will stay with us again real soon. Sincerely, Stephen Berwald, GM

"ok hotel for the rooms downhill after that"

3
02/11/2016

rooms were nice. food should be avoided in the restaurant. no accomodation if you are a smoker. no pool. Restaurant and bar service was slow. The food was likely of the frozen entre type. highly recommend finding some other place to eat. sorry no ideas on that as I got stuck eating 2 nights there and they were equally poor.

"Nice for the money"

4
29/10/2016

We have spent many a weekend at the hotel. The rooms are nice, neat and very clean. They have a nice restaurant which serves a nice breakfast. The staff is courteous and understanding if theirs an issue. If you get a chance, enjoy the bar which has nice entertainment on weekends.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear kjc1601, Thank you for taking the time to tell us about your most recent stay. I'm happy to hear that we are your hotel of choice for your weekend getaways. With all of the various getaway packages we offer and our proximity to Tioga Downs Casino our hotel is the ideal hotel for a weekend of fun. I we will see you again real soon. Sincerely, Stephen Berwald, GM

"Not just good looks"

5
28/10/2016

Good looking hotel, stylish lobby. Comfortable room, despite some problems with the A/C. Very friendly and helpful staff..Restaurant nothing special, but good food at a good price. All in all, excellent value.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Adriaan T, Thank you for taking the time to write a review about your recent stay. I'm glad that found our hotel to be stylish and good looking. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Good stay"

4
26/10/2016

Stayed for one night. Somewhat better than average for B W. Good stopping point just off the interstate. Did not explore the area so cannot comment on nearby restaurants. Gas/convenience store across road from motel.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Tom C, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border makes us very convenient for travelers. I hope you will stay with us again the next time you are traveling in our area. Sincerely, Stephen Berwald, GM

"Great for the price"

4
24/10/2016

We only stayed one night, but we would go back if we are in the area again. The staff was very friendly. The rooms and breakfast are really good for the price. It's was nice to have a bar on the premises since there didn't seem to be much in the area.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Tracey P, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. It may seem like there is not much to do in the area but that is a misnomer. Our location, right of exit 61 on I-86 on the New York State, Pennsylvania border puts just just 15 minutes from Tioga Downs Casino. Plus, we are is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Which makes a us a great location for a weekend getaway. The next time you are in our area I hope you will stay with us again and have a chance to explore and see everything the area has to offer. Sincerely, Stephen Berwald, GM

"Good Stay"

4
17/10/2016

Nice big hotel. Kids enjoyed the pool and the big breakfast. Lots of parking with a convenient store right across the road. Cleaning staff and front desk staff were very nice and always smiling. Will Stay again

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear aaronwT9175HD, Thank you for taking the time to write a quick review on how you and your family enjoyed your stay with us. I'm glad to here that your your kids enjoyed our indoor pool and were able to fill up on our complimentary breakfast buffet. I hope you will be staying with us again, real soon. Sincerely, Stephen Berwald, GM

"traveling"

5
12/10/2016

As I've said being a trucker I never know where I'm going to end up. But, thanks to the web I have found more Best Westerns along my way and plan on returning to them when ever I am in that area. I enjoyed the chair and the foot stool. After a long day behind the wheel, That is a very nice way to relax and get re energized for the next day.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Brian M, Thank you for taking the time you write a quick review about your recent stay. Many truckers enjoy staying with because of our spacious rooms, large parking area and the easy on/off access from I-86. I hope you continue to stay with us every time you passing thru the area. Sincerely, Stephen Berwald, GM

"Worth the stay"

4
11/10/2016

Pleasant stay. Not too much in this area to choose from. Glad to have a comfortable and reasonable option. Easy on/off from highway. Breakfast emenity is a plus! Staff is accommodating. Have stayed many times for work.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Jeff L, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our hotel to be comfortable and the easy on/off access to the highway (I-86) sure does make us ideal for travelers to find us. Our complimentary breakfast buffet is one of the best in the area. We hope you will stay with us the next time you are traveling to our area. Sincerely, Stephen Berwald, GM

"Very nice"

5
11/10/2016

This hotel was very nice.. classy and clean a step above just a budget hotel.. lobby was lovely, bed was comfy, breakfast was hot and generous. Windows opened to let fresh air in, a nice treat. Easy on/off to the highway. We went to the movies in town, a nice old fashioned theater and ate local at the recommended Grille in town.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Susieqpart2988, Thank you for taking the to tell us about your recent stay. Our staff is happy that you found us to be a clean and classy place to stay. We hope you will stay with us agian the next time you are in the area. Sincerely, Stephen Berwald, GM

"Very, very nice"

5
10/10/2016

I found my room to be Clean and comfortable. The employees were all friendly and helpful. Breakfast had a good selection and a very nice variety. Gee, I don't know what else to say, we rolled in late, tired. We were treated well and found everything satisfactory. By the way, our dog was welcomed.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Donna S, Thank you for taking the time to write a review about your recent stay. I happy to read that you had a comfortable stay and had a chance to enjoy our complementary breakfast buffet. I hope you and your dog will stay with us again, real soon. Sincerely, Stephen Berwald, GM

"Average stay"

4
09/10/2016

Room was nice, nothing too fancy. Neighboring rooms could be heard and the doors slamming was very loud. Beds were very squeaky and you could feel the springs when moving at all. Bathroom was very nice and clean. Breakfast was nice but the staff was very busy and had difficulty keeping up with the demands of those using the breakfast area. Had a nice variety of food to choose from. Had a variety of activities for you to use : basketball, racketball,pool,sauna,etc.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Lizzard67, Thank you for taking the time to tell us about your recent stay. We are happy to hear that you had a very pleasant stay. We hope that you will stay with us again the next ime you are in the area. Sincerely, Stephen Berwald, GM

"2 night stay at Best West in Sayre, PA"

3
07/10/2016

Overall very dated but clean. Front desk pleasant. Breakfast bar adequate but nobody around to clean tables or refill items. Mattresses very uncomfortable. Bar nice but slow service. Fitness center adequate but very busy as not exclusive to hotel guests

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Holly P, Thank you for taking the time to tell us about your recent stay. I would like to apologize for not exceeding your expectations. Our guests satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"October weekend"

4
07/10/2016

We love Best Western hotels, this one seemed to have a few issues, but overall a good stay. The staff was excellent however, there were a few problems with appliances in breakfast room and a sticky door lock that was aware of.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Linda M, Thank you for taking the time to write a review about your recent stay. I'm happy that you had a good stay. I hope while you were here you had a chance to drive around and enjoy the beautiful fall foliage. I hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Nice, but small issues"

3
04/10/2016

Called the front desk to inquire, if towels were available at the pool?, as some establishments wish you to keep room towels in the room. If you take you room towels to pool then you do not have towels for in your room latter. I was told yes, towels are available at the pool. At the pool no towels could be found, went to nearby fitness center and was provided 2 (two) skimpy (dish/ hand towels). one for self and one for spouse. It was obvious that we were going to use the pool, as we were dressed in swimming attire. Asked for an additional towel due to small size and got strange look from male staff worker siting behind desk, as if I was bothering him. Another hand towel was then provided. Enjoyed the nice swim in the pool, but that changed when drying of with a rough/ course hand towel. I should have taken the room towel. Other guest had brought towels from home, maybe they knew from previous experiences and others had some from their rooms I believe. Also barking dog in adjacent room during the overnight hours. Hotel not at capacity so why but other guests next to room with pets?

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear G9539UKstevenc, Thank you for taking the time to tell us about your recent visit. I'm sorry that you felt the pool towels that the Fitness Center provided you were small and rough. The satisfaction of our guests is important to us. We will use your feedback about the quality of the towels to implement improvements to ensure we offer a the best possible experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely. Stephen Berwald, GM

"Tucked away and very pleasant experience"

5
03/10/2016

We were here for a wedding reception and chose to spend the night. So very happy that we did. The staff is wonderful, the accomodations very very good. Breakfast items very good and plentiful. What we got for the rate we paid was incredible. Will definitely be back.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Ann K, Thank you for taking the time to tell us about your recent stay. We are thrilled that you enjoyed the wedding reception and decided to stay with us. Our staff takes pride in providing superior service to all our guest, no matter if they are here just to enjoy a wedding (banquet) or spending the night in one our hotel rooms. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Stay Away from the Lounge"

3
28/09/2016

Everything about my stay ranged from good to average with the exception of the Lounge/Grill. BAD EVERYTHING. Over an hour to get food and it was the worst burger I ever had. Warm beer...staffed by a single person ...management of this operation, non-existent.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Stephen S, Thank you for taking the time to tell us about your recent stay. Our goal at the Best Western is to provide every guest superior customer service. I'm sorry to that you only had a good to average stay. I hope that you will give a second chance to give you superior customer service. Sincerely, Stephen Berwald, GM

"Hotel ok, restaurant food excellent"

4
26/09/2016

The hotel itself was ok. Clean, quiet, but nothing special. Th ebreakfast was ok, but again nothing to look forward to. But the food in the restaurant was extremely good value. The special Tacco salad kept me eating for a good half hour, long enough to sample a couple of the excellent draft beers

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Pete R, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you had a chance to enjoy our restaurant. Our cooks take tremendous pride in servicing high quality food. I hope you have a chance to return and try some of the other menu items, real soon. Sincerely, Stephen Berwald, GM

"Awesome hotel for an awesome price "

5
25/09/2016

This was my first time staying at this hotel and it was excellent. Heather was awesome and made the stay even more enjoyable. She was nice and helpful and made me feel welcome. It was a nice and clean hotel. It was a great property and it was extremely reasonable. It also had a great fitness center and pool. I will definitely be back

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Joe S, Thank you for taking the time to tells us about your recent stay. I'm happy that you found our staff to be so welcoming and the hotel clean. Our staff takes pride in providing superior service to our guests. I hope we will see you again, soon. Sincerely, Stephen Berwald, GM

"Wedding&Reception"

1
25/09/2016

On August 13,2016 I was in a double wedding and reception at the Grand Victorian. While we had booked months in advance, the hotel overbooked for the same day. On the night prior, the event planner tried to force us into having the reception for 200 guests in the small lobby. Guests checking in,elevators open and closing, patrons wandering out from the bar adjacent to the lobby all free to interrupt. When I refused, the event planner become upset and somewhat sarcastic. The next day the wedding was beautiful. It went well and I have no complaints about the ceremony. The reception,however is a different story. First the soda was flat. No big deal, except the event planner at first became snarky and claimed that she couldn't solve the problem. Next, I was served alcohol when she was told repeatedly that I take meds and alcohol could have a fatal effect. Then she,the event planner was rude to guests, kept coming up to the bridal party and complaining about things that guests were bringing to her attention. There were other issues but I feel I have made my case for NOT patronizing the Grand Victorian. A couple days later I spoke with the general manager. I explained why I was disappointed. He brought his event planner in and she denied every single issue. In fact she was snarky during that meeting, and he,the general manager seemed very sceptical that anything I said was true. After two meetings in two days, they offered to refund each couple $250. I felt insulted, since we spent nearly $10,000 for the event, the hotel booked over a dozen rooms and they made several thousand dollars in the bar from the guests if our wedding.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Brutus S, Congratulations, once again on your nuptials. The gusty choice you made to override the two brides, decision to move the ceremony in from the 95+ degree weather outside, into our elegant lobby, by moving the ceremony into Black Diamond Room made for a more intimate ceremony. While it is true that during the reception our soda system broke down, we did remedy this situation in no time by purchasing cans of soda from a local grocery store nearby, to serve to the guests. I apologize that you felt that the Events Planner was rude to your guests in anyway. I do thank you for providing us with your distinct perception on the service that you received from us during the reception and afterwards during our meetings. Sincerely, Stephen Berwald, GM

"Comfortable Stay"

5
22/09/2016

Arrived late after driving for eight plus hours and was greeted by friendly staff. Quick check in and no hassles getting to our room. Front office staff mentioned lounge was still open so we could get some food. Had a great supper with hardly no wait time. Very clean room and bed was comfortable. Would stay there again any day.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear 6dianep, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you were able to enjoy a great meal after you checked-in. I hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald,

"Convenient, comfortable, classy..."

4
12/09/2016

Right off the highway, easy to find, loads of parking ~ no hassles getting here... Clean comfortable room, spacious - wifi, desk and table. Our room came with a refrigerator and microwave, would be a great choice for a multi-night business stay. The lobby was well appointed, roomy ~ restaurant on site (room came with a 10% off coupon). Several event rooms, and a lovely backyard gazebo area for a wedding. Free breakfast is a nice plus, Belgian waffle maker, juices, lots of food choices.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear KGJM, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM

"Best Best Western"

5
12/09/2016

This is the best Best Western we have stayed in in our travels. The food was great, room was clean and we were there on taco Tuesday which was great. We have travel considerable and found this Best Western to be the best of them all.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Carol K, Thank you for taking the time to write a review about your recent stay. I'm thrilled that you found us to be the BEST, Best Western that you have stayed at. That is indeed high praise, thank you. I hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Very nice place to stay while in town."

5
11/09/2016

I grew up in the valley but have been gone for several years. I remember when this was the Guthrie Inn. Lily, the front desk clerk was very helpful and very accommodating. You an outstanding employee in Lily and the rest of the staff was very nice as well. We really enjoyed our stay here for three days that we were visiting friends and family. The rooms were very comfortable and quiet. Very good complimentary breakfast as well. Well Done!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Dan D, Thank you for taking the time to tell us about your recent stay. I'm happy that we were able to a apart of making your visit to see friends and family enjoyable. I hope you will continue to stay with us every time you come to the area to visit family and friends. Sincerely, Stephen Berwald, GM

"Best Western Grand Victorian Sayre PA"

5
11/09/2016

We enjoyed a 1 night stay at the BW Grand Victorian in Sayre PA in early September. The hotel is very big, and is very welcoming and cozy. Room was large (with a king bed), as was the bathroom, and was spotlessly clean! Good in-room lighting and very fast internet connection. Buffet breakfast (included in room rate) was a mix of hot and cold items. Dinner at on-site restaurant/bar was very good, with a wide range of selections. You receive a 10% discount coupon to the restaurant, which is a nice feature. I would definitely recommend this hotel!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Debbie A, Thank you for taking the time to tell us about your recent stay. I'm happy to hear that you were you enjoyed your one night stay with us. I hope that the next time you are in the area that you will stay with us again. Sincerely, Stephen Berwald, GM

"Best Best Western"

5
07/09/2016

Any time we are driving through upstate NY, we will make a detour to stay at this hotel in Sayre. Quiet and clean, the hotel is also incredibly reasonable in price. Free breakfast, free internet, free parking. Best Western "gets it".

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Joseph W, Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that we are your hotel of choice to stay at when you are the upstate NY area. That is high praise, thank you. We look forward to continuing to provide you and all our guest with superior customer service. Sincerely, Stephen Berwald, GM

"Fabulous Hotel"

5
06/09/2016

I extensively checked the web for the Corning, NY area for a hotel. I thought the Best Western Grand Victorian is a beautiful hotel and a great value. The room was very comfortable, clean, quiet, and everything worked. The breakfast was a great selection and very well presented. The pool was a great size. The hot tub was plenty warm. I thought the fitness center was one of the best equipped for a hotel gym. I hope to return for another stay at this hotel.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Pepperr L, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be everything that you hoped it would be when you made your reservation. I hope you had a chance to enjoy one of the many attractions that are just minutes away, like the Corning Museum of Glass. We look forward to you staying with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Excellent hotel"

5
06/09/2016

This hotel is one of the cleanest I've been to in a long time. The price was very reasonable, the staff very friendly, the full breakfast was delicious, the pool and jacuzzi were well kept. Can't say one bad word about my stay. Would definitely stay there again and refer it to my friends and family :-)

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear John L, Thank you for taking the time to write a review about your recent stay. Our entire staff was happy to hear that you enjoyed your stay. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Great Place!"

5
30/08/2016

Stayed the night for a girls get together and it was perfect! Close to great restaurants and bowling which was on our itinerary and 45 minutes away from Watkins Glen where we finished our trip. Would recommend to all!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Ellen P, Thank you for taking the time to write a review about your recent stay with us here at the Best Western Grand Victorian Inn. We are trilled to hear that you and the ladies enjoyed your stay. We are not just only 45 minutes from Watkins Glen. We are just 40 minutes south of Ithaca, NY, which is the heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. The Corning Museum of Glass is just 40 minutes away in Corning, NY as well. I hope the next time you and the ladies are in the area for a get together you will stay with us again. Sincerely, Stephen Berwald, GM

"Slightly outdated but still great"

5
29/08/2016

We noticed some things were not at their best. Older lighting in the hallways and such, but the rest of the facility was great, and the staff was very pleasant and helpful. Quiet rooms. Even the AC was not too loud. The breakfast area is very large, the food was great. Scrambled eggs and sausage one day, bacon the next, plus the standards. Cereal, yogurt, pastries. When in the area I will stay again

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear EtwonEater, Thank you for taking the time to write a review about your recent stay. I'm happy that you still found us to be great! We are currently working with Best Western on a plan to refresh our outdated look to a more contemporary one. This process will take some time to complete but I think our guests we be pleased with the results. I hope you will stay with us again the next time your are in the area. Sincerely, Stephen Berwald, GM

"Clean and Surprising"

4
28/08/2016

This hotel was a nice surprise! The location was a bit in the middle of nowhere, but really worked for where we needed to be. The hotel lobby was very nice, and the breakfast room was large with a lot of selection. The staff was very friendly, it was very clean and breakfast was great. We would definitely stay here again!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Kristen B, Thank you taking the time to tell us about your recent stay. I'm happy to hear that you enjoyed your stay. We maybe a bit in the middle of nowhere but we a just minutes from everything. We are located, right of exit 61 on I-86 on the New York State, Pennsylvania border. Which is just 40 minutes south of Ithaca, NY. The heart of the NYS Finger Lakes Wine Region, and the home of Cornell University and Ithaca College. Likewise we are just 40 minutes from Binghamton, NY and the home of SUNY Binghamton and the Greater Binghamton Airport. The Corning Museum of Glass is just 40 minutes away in Corning, NY and the Elmira/Corning Regional Airport and Elmira are just a short 25 minutes away. So, the next time you are in our area I hope you will stay with us again and see just how close we are to everything. Sincerely, Stephen Berwald, GM

"Best Western Grand Victoria Hotel"

5
25/08/2016

This is an outstanding hotel with good service and amenities. The staff is excellent and they take care of you and the hotel. Their indoor heated pool and spa are wonderful. The breakfast is good and well done with lots of choices. The rooms are very nice, clean and airy. I'd recommend this hotel to anyone staying in the Waverly/Sayre/Elmira area.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Steve9655, Thank you for taking the time to write a review about your recent stay. Our entire staff was pleased to hear that you enjoyed your stay and found our hotel to be an outstanding place to stay. We hope that you will stay with us again soon. Sincerely, Stephen Berwald, GM

"mothers in hospital"

5
24/08/2016

everyone helps and understands what its like to travel to spent time with a sick mother. thanks bestwestern sayre pa.the whole staff should get a bouns.john the day manager will do a wonderful job to make your stay better

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Howard E, Thank you for taking the time to write a review about your recent stay. I hope that your sick mother is doing well. If you every have the need to come to our area again I hope you will chose to stay with us. Sincerely, Stephen Berwald, GM

"Good Value"

4
22/08/2016

Good property for family or business. Service staff may need to pay more attention to the details--especially concerning refreshing room for next night stay. It was difficult to tell whether our beds had been made; the staff had the entire morning and afternoon to complete the task. The facility was not even at half capacity--hopefully just a bad day.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear I523KEgaryc, Thank you for taking the time to tell us about your recent stay. I happy that you found our hotel to be a good hotel for family or business. I'm sorry that you felt that your room was not refreshed the next day. Our Housekeeping staff is top notch when it comes to ensuring that every room is kept in the best possible condition. The most likely reason that you were unable to tell if you room was serviced, might have been because had made the bed(s) yourself prior to leaving or you had belongs laid out in the room. In which case, our staff would have respected your privacy by leaving you belongs alone and worked around them, doing their best not to disturb them. We hope that you will chose to stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM

"Sayre Best Western, Grand Victorian Inn"

4
16/08/2016

Was a lovely hotel, staff very friendly. ( they offer a 10% discount to customers, if you're dining at the lounge, only if you remember to mention and show the discount slip, that they slip into your key card envelope, if you do not see the discount slip, no one will remind you of the fact that you should have gotten one for dining in the lounge. ) We found ours in our key card envelope after the fact. Mentioning this to the staff person at the front desk the next morning, I was told I should have presented it the night before, I would have if I had seen it, or knew that it was there for my use. The whole time we dined, no one in the lounge mentioned to us about this discount slip....not even when we had our meal placed on our room #. It's a very nice hotel, but, don't expect them to honor their offers. Breakfast is kind of skimpy too.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear minsusca, Thank you for taking the time to write a review about your recent stay. I'm happy to hear that you found our hotel to be lovely. However, I'm sorry to hear that you had trouble using your 10% discount that we offer to guests for our restaurant. During the check-in process our Front Desk Staff is supposed to inform all our guests of the many amenities that our hotel has to offer. Which includes the location of the heated indoor pool, the Fitness Center, and Breakfast area, where we serve our complimentary breakfast that includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage), assorted muffins and bread, assorted cereals, three fresh fruits and oatmeal station that has several assorted topping to add to your oatmeal. A yogurt station that also has topping you can add to make your yogurt of choice even more delightful. Plus, we serve coffee, tea, two types of juices, whole, 2% and almond milk. In addition to telling our guests about the heated indoor pool, Fitness Center and Breakfast area locations and hours of operation, they inform our guests of the of the Night Train Lounge. Where we serve dinner and about the 10% coupon that is inserted into the guest's key card envelope, that they can use if they chose to eat in the Lounge. I do thank you for providing us with your review about what you enjoyed about our property and what troubles you encountered during your stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future for all of our guests. Sincerely, Stephen Berwald, GM

"Nice Hotel Close next to the Interstate"

4
15/08/2016

It was a nice place to stay on our trip, right there off of the Interstate. Rooms clean, beds comfortable, spacious room. Hotel has a bar/lounge/restaurant for convenience. There is not much else in the immediate area. The hotel is between Binghampton and Corning.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Rick E, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our guest rooms to clean, comfortable and spacious. We may not be in the heart of downtown Sayre, PA, but we are just minutes from Ithaca, NY (NYS Finger Lakes Region), the Corning Museum of Glass in Corning, NY or Binghamton, NY. We hope you will stay with us again the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM

"Nice Hotel and nice lounge"

5
11/08/2016

A nice place in an area that not much else is offered. It was a lot nicer than I had figured it would be. We were touring colleges and had to stay over. Not far from the wine region of NY I would definitely stay there again.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Joyce B, Thank you for taking the time to tell us about your recent stay. I'm happy that you enjoyed your stay. You are right that we are just minutes from the NYS Finger Lakes Region and Ithaca, NY. I hope that you will stay with us again real soon. Sincerely, Stephen Berwald, GM

"Pleasantly Surprised"

5
08/08/2016

This little gem of a hotel is tucked away in a country setting which is quiet and peaceful compared to normal locations in town or at main highways exits. The rooms and all facilities and services provided were excellent. I would stay here again and highly recommend this hotel.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Karsten R, Thank you for taking the time to write a review about your recent stay. We hope you will stay with us again real soon. Sincerely, Stephen Berwald, GM

"Great value"

5
06/08/2016

Clean, comfortable and friendly. Good location and great breakfast! Enjoyed the pool and yacuzzi. My husband and I were in the area for our high school reunion and many of our classmates also enjoyed a wonderful stay.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Graciela S, Thank you for taking the time to write a review about your recent stay. Our entire staff is happy that you and your entire high school reunion enjoyed their stay. We hope that you will stay with us again real soon. Sincerely, Stephen Berwald, GM

"Great overall stay"

5
02/08/2016

The room was very clean, staff was knowledgeable of the area and very helpful, excellent complimentary breakfast, will definitely stay here again. We stayed in a king suite with jacuzzi , but the only thing that I can see as a downfall was the window between the bathroom and the rest of the room. I wish there was a curtain that you can close so the person who is in the room can't see in the shower whIle someone else is in there showering.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Kevin S, Thank you for taking the time to tell us out your recent stay. Our staff was happy to hear that you enjoyed you stay and plan on staying with us again in the future. Sincerely, Stephen Berwald, GM

"Great motel"

5
02/08/2016

I stay here often and always find it to be clean, the staff is always friendly and willing to do whatever it takes to make your stay great and for those who are travelling through, it is at the end of the ramp from the highway.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Russ S, Thank you for taking the time to write a review about your most recent stay. We are happy that you have chosen to stay with us time and time again. We hope to see you again, soon. Sincerely, Stephen Berwald, GM

"Outstanding Place to Stay"

5
31/07/2016

I think the staff are working hard to satisfy those of us who stay. This is a very quiet hotel. Very good location to the freeway and gas station. Easy location to places to eat on the local roads. Solid breakfast. Very clean and friendly staff!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Pat G, Thank you for taking the time to write a review about your recent stay. Many of our guests echo your your comments. We hope that you will stay with us again the next time you are traveling to the area. Sincerely, Stephen Berwald, GM

"Excellent staff"

5
28/07/2016

Staff was very attentive and helpful at all hours of day and night. Great breakfast served by great servers. Room was clean and recently renovated (I think). Towels thick and fluffy. Bedding just right amount of softness. Sheets crisp and clean.. Linens and towels had faint bleach smell.. just right.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear oblivious_drifter, Thank you for taking the time to tell us about your recent stay with us. I very pleased that you found our hotel to be an excellent choice for your visit. I hope that the next time you are in the area you will stay with us again. Sincerely, Stephen Berwald, GM

"Quiet location"

5
28/07/2016

Excellent stay, exterior could use a face-lift but the rooms were clean, beds were spotless and the bathroom was clean and those are the only things that really matter to me. Not a whole lot of stores and restaurants in the immediate area but for some, that's not a concern.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Anthony R, Thank you for taking the time to write a review about your recent stay. The entire staff was happy to hear that you had an excellent stay. I'm happy to say that we are at the beginning of a landscaping project that will revitalize the hotel's exterior appearance. I hope the next time you visit our area that you will choose to stay with us. Sincerely, Stephen Berwald, GM

"Keep up the good work"

5
27/07/2016

In your showers, it was nice to see floor grabbers so a person won't slip. The breakfast food was great and the comfort of the chair in my room was very nice. Being a trucker I never know where I'm going to end up. But, if I'm in the area I'll stop in again in the future.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Brian M, Thank you for taking the time to tell us about your recent stay. Many trucker's, like yourself find us to be a great stop for the night because we are right off exit 61 on route I-86, have a large parking lot for tractor trailer trucks and a great complementary breakfast buffet. We hope you will stay with us again, the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM

"Clean and Neat"

4
25/07/2016

Good service. Clean room. I previously lived in Sayre when the Hotel was built. It was the first quality / new facility in the area. Over the years it has had its ups and downs. Currently is in very good condition, the staff very courteous and nice amenities. The one area they have not paid attention to is the grounds. The plantings are dying, the basketball court is in ruins etc. While these affect the exterior appearance, they are not representative of what is inside. I would recommend staying at the hotel.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear 237davidg, Thank you for taking the time to tell us about your recent stay. Our staff was happy to hear that you enjoyed your stay. I'm happy to say that we are currently working on a landscaping project that will address the basketball court and they rest of the grounds. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"A wonderful place to stay"

5
22/07/2016

This hotel was exceptionally clean, well maintained, and was a great price. The hotel staff went out of their way to make sure our stay was pleasant! The hotel was very nicely decorated, and the parking area is quite large. They offer so many amenities, and it was a pleasure to stay there

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Jean B, Thank you for taking the time to write a review about your recent stay. Our entire staff was pleased to hear that you enjoyed stay and found our hotel to exceptionally clean and well maintained. The staff takes great pride in keeping the hotel clean and maintained. We hope that you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Surprise in the middle of nowhere "

5
20/07/2016

We were exhausted from driving and happened across this little gem... Pool, hot tub, sauna, full breakfast and nice restaurant... Clean, friendly, with every amenity that you can expect for $100 ... A winner in my book, would definitely stay here again if the need arises

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear DMSMaven2012, Thank you for taking the time to tell us about your recent stay. We maybe out in a rural area but we are approximately halfway between Niagara Falls and NYC on I-86/Rt.17 at exit 61. We hope you will stay with us again the next time you a traveling thru the area. Sincerely, Stephen Berwald, GM

"Wonderful"

5
19/07/2016

A great end to a long day. This hotel off of the I86 is clean and modern. The room was spacious and the bed was comfortable. The included breakfast was good and the dining area was huge and clean. From what I heard from the other visitors in the elevator the fitness center and pool are wonderful also. I would highly recommend this hotel.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Larry K, Thank you for taking the time to write a review about your recent stay. Our location right off exit 61 on I-86 makes us an ideal stop for many of our guests. The Fitness Center has two Racquetball courts, an indoor heated pool, a large weight room and cardio exercise equipment. We hope the next time you are in the area you will stay with us. Sincerely, Stephen Berwald, GM

"very good"

4
18/07/2016

very pet friendly hotel, location is good, Service is excellent I would recommend it. Hotel has bar and restaurant on location. Rooms are clean, big bathrooms. breakfast is not that great its okay. I had my dog with me the staff was very friendly.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear 550manmeets, Thank you for taking the time to tell us about your recent stay. I'm glad that you and your pet found our hotel to clean and the staff friendly. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Best Western, Sayre"

4
17/07/2016

I found that our room was comfortable, clean and spacious. The staff at BW Sayre was helpful, personable and professional. The only negative for me was the small, soft pillows. Glad I packed my pillow from home to use later in the trip when we weren't staying at a hotel. We did not make use of the fitness center. We had the buffet breakfast, variety of food was good, scrambled eggs were a little watery - I wondered if they used powdered eggs.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Marilyn C, Thank you for taking the time to tell us about your recent stay. Our scrambled eggs here at the BEST WESTERN are fresh eggs. Our cooks crack fresh eggs everyday and prepare them. I'm sorry that the eggs you had from the breakfast buffet were a little watery. I hope that the next time you are in the area you will choose to stay with us again. Sincerely, Stephen Berwald, GM

"Really nice place to stay when traveling I86"

5
16/07/2016

This hotel has a beautiful campus and very nice accommodations. When traveling from Michigan to the northeast coast we enjoy using I86 through New York state rather than the NY Thruway. The road dips down into Pennsylvania for a short time, and this is where Sayre is. The town is nice and has many places for eating and shopping. The rooms are very nice and clean, and the staff is always helpful and friendly. Breakfast is typical of hotel offerings, but adequate and nicely presented.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Barbara R, Thank you for taking the time to tell us about your recent stay. Many of our guests have told us that they find us to be a convenient stop (exit 61 on I-86) on their way to NYC, Niagara Falls or the northeast coast. We hope that we will see you can soon. Sincerely, Stephen Berwald, GM

"Good value and easy access"

5
15/07/2016

Located directly off of the NY Southern Tier and half way between our home and final destination. Good value with breakfast included. Have used this facility twice and was happy with the selection. If you decide to stay at this facility I would also recommend the The Grille and Train Station casual dining located close to this facility.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Craig L, Thank you for taking the time to write a review telling us about your most recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. I hope we will see you again on your next trip thru our area. Sincerely, Stephen Berwald, GM

"Nice pool"

3
15/07/2016

Rooms were nice but furniture out dated! Breakfast wasn't as nice as other places I have stayed but it was ok. Staff was nice and helpful! Local to family and close to things to do. AC works ?? nice lobby. Nice pool and hot tub. Quiet and peaceful. Nice deck but it's kinda hot so didn't get to enjoy.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Kimberly, Thank you for taking the time to tell us about your recent stay. I'm happy that you found our hotel to be nice and suitable for your visit to see family. Our location is just minutes away from many local area attractions, such as NY & PA State Parks, Tioga Downs Casino, and the NYS Finger Lakes Region area. We hope you will stay with us again when you come back to the area to visit family. Sincerely, Stephen Berwald, GM

"We liked it so much we returned on way home"

5
13/07/2016

We picked Sayre as a halfway stop to Gettysburg. The Best Western is a good chain so we picked it online and arrived in afternoon. Wow! our expectations were blown away, it was so nice. The staff was extremely friendly and helpful. Lisa at the front desk gave us instructions to find the WalMart...we are on motorcycles so didn't want to get lost. Our room was very well appointed and very clean...Bonnie was our maid. We felt the room price was reasonable. There was a pool (warm) and a fitness room but we didn't have time to try either. We went to dinner in this hotel and loved the penne alfredo, and the special that night of chicken in gravy over biscuits. This hotel is easy to find on your GPS and there is a gas station right across from hotel entrance - important for cycles with a five gallon tank! Our dining waitress was also the bartender that night and still took good care of us - Laura. We then booked the following Sunday for our return trip home.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Elaine B, Thank you for taking the time to tell us about your recent stay. Our entire staff was overwhelmed by your glowing review. Our staff takes great pride in their work by providing superior service to each and every guest. We look forward to staying with us again on your next trip thru our area. Sincerely, Stephen Berwald, GM

"Great for the price and location"

4
12/07/2016

The hotel is great in terms of location and service. We were traveling from Niagara to NY and stayed here for a night on our way to NY. The hotel staffs are extremely nice and professional. We were greeted nicely both at check in and check out. The hotel is very close to the freeway and there is a 24hr convenient store right across from the hotel. So the location is great.The hotel appeared to be an old one. So the rooms reflect that. However, everything was clean and well maintained. The breakfast quality could be improved though.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear RRoy123, Thank you for taking the to tell us about you recent stay. We are happy that you enjoyed you stay. Many guests, like yourself to find us a great stop off when traveling to NYC or Niagara Falls because we are about half way between NYC and Niagara Falls on I-86/Rt.17 at exit 61. We hope you will stay with us again the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM

"The best"

5
09/07/2016

The house keepers, breakfast people, and front desk were all amazing! Everyone did a solid job! It a great place to stay! The rooms were super clean and food was great. The prices were perfect. And fitness area was a lot of fun.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear anniecaucci, Thank you for taking the time to tell us about you recent stay. Our entire stay is happy to hear that you enjoyed your stay and found the hotel to be super clean. We hope we will see you again really soon. Sincerely, Stephen Berwald, GM

"Home away from home"

4
09/07/2016

Having stayed at this location a number of times, I've found it to be clean , well equipped and comfortable. The staff have always been gracious and eager to meet my needs . It's proven to be an excellent choice while work calls me away from home. Comfortable and inviting ??

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear scoulterracing, Thank you for taking the time for to tell us about your most recent stay. Our entire staff is glad to here that you think of the BEST WESTERN Grand Victorian Inn as a home away from home. The staff takes great pride in treating every guest as if they are a guest in their own homes. We hope you will continue to enjoy our inviting, comfortable and clean hotel. Sincerely, Stephen Berwald, GM

"Grand Victorian."

5
09/07/2016

Fantastic place to stay. Clean. Spacious. The name Grand Victorian is just that. A grand place to stay. Convienent to Ithaca and Cornell University with a nice drive in a scenic country side. Would definitely stay here again. All I can say about the breakfast offering..."BACON!!!" Nothing.like having bacon as part of the free breakfast offering.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Ken S, Thank you for taking the time to tell us about your recent stay. We are happy to here that you enjoyed your stay. Along with being just a convenient short scenic drive to Ithaca or the Finger Lakes region of NY, we are also close to Corning Museum of Glass and Tioga Downs Casino. Our complimentary breakfast is the best one in the area. We hope you will choose to stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Quality Hotel"

5
08/07/2016

Our overnight stay at BW Grand Victorian Inn was a surprise. The staff was very helpful, the room clean and comfortable, the breakfast filling. The pool and exercise room was great for a break in a road trip. The nearby town had several restaurants and the Hotel has one as well. We explored and ate in town. Would stay here again.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear T0nyP, Thank you for taking the time to tell us about your recent overnight stay. We are glad that you enjoyed your stay and found or hotel to be comfortable and clean. Beside the nearby town of Sayre, PA our hotel has many area attractions worth exploring. Tioga Downs Casino and Raceway, Corning Museum of Glass, and the Finger Lakes Region are all just short drives from our hotel that make excellent day trips. We hope you will visit us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Very Nice, Great Value and Safe Parking Lot"

5
05/07/2016

We were going to a race weekend at Watkins Glen Raceway and everything very near were quite expensive. The Best Western Victorian in Sayre, PA is about 45 minutes from the raceway and the savings was well worth the commuting to Watkins Glen. The free breakfast was a hot breakfast and was very good. The breakfast workers were very friendly and kept everything stocked well. Large parking lot with good lighting so felt comfortable parking my vette there. The front desk staff were very friendly. We never had any problems in our two days so were very pleased with our stay.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear John D, Thank you for taking the time to tell us about your recent stay. We are pleased to hear that you had a wonderful stay. I hope you had the chance to enjoy one of our flavored waffles from the complementary breakfast buffet. The next time your traveling to Watkins Glen or anywhere else in the area, we hope you will stay with us again. Sincerely, Stephen Berwald, GM

"missing TV channels, great breakfast"

3
04/07/2016

Everything was excellent, but you promise your guests 3 free movie channels, than you need to be up front on way this service is no longer available. Don't make promises that you cannot keep. The breakfast presentation was better than some other Best Western hotels.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear David K, Thank you for taking the time to tell us about your recent stay with us. We are sorry that the room you stayed in still had our old guest directory information in it. We are upgrading our cable system with Time Warner to i,prove our product for our guests. We hope that the next time you are in the area you will give us another chance to provide you with superior service. Sincerely, Stephen Berwald, GM

"Good Option for Watkin's Glen"

4
04/07/2016

Clean and comfortable. Just off the highway, but the room was quiet. Fridge and microwave in the room, and close to grocery store. Easy 45-50 minute drive to Watkin's Glen. Did not use the pool and fitness center. Breakfast was OK (eggs, meat and waffles in addition to the usual cold options). My second stay here when visiting The Glen.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Jeffery, Thank you for taking the time to tell us about your recent stay. We are glad that you enjoyed your stay. Our close proximity to Watkins Glen, the Finger Lakes and Tioga Downs Casino makes us a great choice when visiting the area. We hope we will see you again real soon. Sincerely, Stephen Berwald, GM

"Best Best Western in the whole world"

5
02/07/2016

The staff and actual hotel is a real home away from home. I just can't wait to go back! Everything about this particular hotel is absolutely outstanding! The lounge, the restaurant from breakfast to dinner, the fitness center, the rooms, you seriously can't go wrong!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Mojo1934, Thank you for taking the time to tell us about your recent stay and your high praise. We hope you will visit us again real soon. Sincerely, Stephen Berwald

"Great Relaxing Conference !"

5
01/07/2016

Great breakfast, great accommodations, very clean, staff was awesome. The setting/location was beautiful :) Even though the location was semi-isolated, there was a lot to do in town and you're within 30 minutes of some beautiful state parks !

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Tom C, Thank you for taking the time to tell us about your recent stay stay with us. We are happy that you enjoyed your stay. Even though we are in a semi-isolated location, your are right with your statement that there is a lot to do that is just a short drive from us. Among them are the state parks that you mentioned, Tioga Downs Casino, the Finger Lakes and the Corning Museum of Glass just to mention a few. We hope will we see you again real soon. Sincerely, Stephen Berwald

"Local Favorite"

4
20/06/2016

Many new hotels have gone up in the area but this is the best. Clean with lots of amenities. Close access to highway . With both a bar and restaurant no need to search for things. Clean, good exercise room and plenty of parking.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Sara T, Thank you for taking a brief moment to tell us about your recent stay with us. We are happy to hear that you enjoyed your stay. Our staff takes pride in providing superior service and maintaining the hotel. Our full Fitness Center, restaurant, lounge and easy on/off access to the highway does make our hotel a great choice for anyone staying in the Sayre, PA area. We hope we will see you again really soon. Sincerely, Stephen Berwald, GM

"Great Hotel"

5
13/06/2016

We loved our stay at the Best Western Grand Victorian Inn in Sayre, Pennsylvania. The room was beautiful, although I have to say that if you are wheelchair bound, the handicapped room we were in didn't see wheelchair-friendly to me. The bed was so comfy I fell right asleep. The biggest complaint I have is their lack of luggage racks which hindered our checkout. However, the staff was on top of it as soon as they realized our problem and they went up to our room, helped bring everything down to the lobby and then out to the car. I would not hesitate returning to this hotel. In fact, I look forward to it!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Marilyn, Thank you for taking the time to let us know about your stay. One of our goals here at the BEST WESTERN Grand Victorian Inn is to provide superior service to every guest every time. Your short story on how our staff helped you with your luggage is a fine example of that superior service in action. We hope that you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Clean and accommodating "

5
11/06/2016

I recently stayed when traveling for a baseball tournament. The room was very clean and the desk accommodating and friendly. The breakfast was standard. The hotel offered many facilities. If ever in the area again would stay again. The hotel has a gym, racket ball court and pool which would work well if traveling with children

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Chris B, Thank you for taking the time to tell us about your recent stay with us. I'm glad you enjoyed your stay. Our Fitness Center is a great away for children to unwind after a long day of traveling. We also have a onsite restaurant and lounge for the adults to enjoy and relax after a long day. We hope to see you again soon. Sincerely, Stephen Berwald, GM

"Great place to stay"

5
27/05/2016

great place to stay, will surely be back.We were here to see our horse train at Tioga Downs for her upcoming NY Sire Stakes races.My wife and I were very satisfied with her progress.She is right on track.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Raymond Z, Thank you for taking the time to let us know about your recent stay. I'm happy to hear that you enjoyed your visit and that you will be returning to stay with us again. With our hotel being the closest hotel to Tioga Downs Casino and Raceway, it makes us any ideal location for horse owners, trainers and people just looking to enjoy a good at the raceway or casino to stay. I hope your horse does well in her upcoming race. Sincerely, Stephen Berwald, GM

"Second-class citizen"

2
26/05/2016

If you are looking to be treated as a second-class citizen then you come to the right place. Employees would rather talk on the phone than talk to a person standing in front of them both at check-in and check out.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear PapaDan K, If there is one thing I do know, there is nothing second class about our guests or the service we provide to our guests and a bulk of our guests have told us. Our goal here at the BEST WESTERN is to provide every guest with superior service, whether that guest is on the phone or talking to us face to face. From a friendly and warm greeting that our staff offers to each guest as the walk thru our front door. To the polite and pleasant manner that our staff answers phone calls and checks guest in and out, even while some of those guests choose to verbally abuse the Guest Service Agent that is helping them. To the sincere, “thank you and safe travels” our staff offers each guest as the leave to go on their way. I do thank you for providing us with your distinct perception on the service that you received during your most recent stay. It does allow us to take stock our strengths and identify any perceived weakness. Sincerely, Stephen Berwald, GM

"Don't order food"

3
23/05/2016

After going to a memorial service for our Uncle, we came back to the hotel for something to eat, and the ten of us waited at least one hour and 45 minutes to get our food to eat. And then to make things worse, the waitresses came back and said "Didn't you get your food yet"? Hello, no plates on the table would have been a good clue to that, Enough said!!!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Alan S, Thank you taking the time to tell us about your recent stay with us. I'm sorry that it took so long for the waitress to bring your order to you. Unfortunately, even though we planned to busy the night you decided to eat in our restaurant, we had more business than we anticipated. I do hope the next time you are in the area you will choose to stay. Sincerely, Stephen Berwald, GM

"Traveling"

5
22/05/2016

I'm on the road a lot. I never know where I'm going to end up. But, I do know where the good hotels are from the bad ones. The room was real nice. I was put up on the top floor so, I was not awaken by any noises. Which is good for us drivers. The breakfast was good. Nice quiet area. Plus it is nice having parking area for the big truck.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Brian, Thank you for taking the time to lets us know about your recent stay. I'm glad you were able to take advantage of our spacious parking lot to park your big truck. I'm sure the easy on, off access that we enjoy right off I-86/Rt.17 made it easy for you to get on your way the next morning after a bite from our complimentary breakfast. I hope we see you the next time you are passing thru our area. Sincerely, Stephen Berwald, GM

"Getting Up There in Age But Still "Grand""

4
17/05/2016

Handsome, well maintained public areas and guest rooms. Top quality mattress and bedding. Bathrooms sparkle and the room was super clean. Staff was very friendly and helpful. All of the room amenities associated with a superior class hotel are included. 100% smoke free and the windows open. Breakfast bar (included in room price) was abundant and good. Guests have use of a very well equipped health club with free weights, resistance machines, a cardio work out area, racquetball court, sauna and steam bath. Nice sized heated indoor pool equipped with a handicap lift device. The hotel is over 35 years old and was originally called the Guthrie Inn. The one negative was the heating/cooling unit. The digital temperature display wasn't very accurate in heating mode. I had to set the temp at 88 degrees before the unit turned on.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Juggs99, Thank you for taking the time to write and tell us about the wonderful stay you had during your most recent visit. Our staff takes pride in delivering superior service and maintaining the property. We hope to see you again soon. Sincerely, Stephen Berwald, GM

"Best Western"

5
09/05/2016

Excellent choice if you want to go to Tioga Downs and stay overnight. Very clean and a pretty good breakfast included with the stay. We have stayed here 5 years now and we have a group of about 6 other couples who also stay

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Bonnie P, Thank you for your review on your recent stay with us. I'm glad that you and your friends enjoy staying with us. We are conveniently located right off I-86/Rt. 17, just one exit from Tioga Downs Casino and Racing. We hope you see you and your friends again real soon. Sincerely, Stephen Berwald, GM

"Cancer review"

5
07/05/2016

I had cancer surgery at Robert Packer Hospital and the Best Western offered a beautiful and convenient place for my wife to stay rather than to have to make the one hour trip back and forth to home. The hot continental breakfast that was included was also a nice entity as it saved my wife from having to go out to eat.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear talldaddy13, Thank you taking the time to tell us about your recent stay with us. I'm glad we were able to help make things a little easier for your wife while you had your surgery. All of us here at the BEST WESTERN Grand Victorian Inn wish you all the best in your fight against cancer. I hope you get a chance to stay with us again really soon, but this time for fun. Sincerely, Stephen Berwald, GM

"Always a good stay"

5
04/05/2016

Such a nice place to hang your hat at the end of the day. I would highly recommend this hotel. The staff are very helpful and pleasant. The location is perfect for our visit to Zion, Waverly for the pastors convention.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Annette, Thank you for wonderful review of you recent stay with us. Our staff takes pride in treating every guest as if they are a guest in our own home. We hope will see you again, real soon. Sincerely, Stephen Berwald, GM

"Pleased"

5
25/04/2016

Extremely pleased with the atmosphere, the staff, the free breakfast and the cleanliness of the public bathrooms. If you request a handicapped room, you'll have wider doors, and a bathroom that is more suited for handicapped or older individuals. Nice meeting rooms. Excellent, ready to please, staff!~

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear EileenKropf, Thank you for taking the time to tell us about your recent stay with us. Our friendly and dedicated staff take pride in keeping the hotel clean and are eager to make every guests stay a pleasant one. We hope to see you again, soon. Sincerely, Stephen Berwald, GM

"Meh"

3
20/04/2016

I stayed at this hotel to attend a family reunion and I wish I hadn't. The lobby area is presentable but the rooms are terrible. The one we were in was very old, outdated décor and the musty smell was off putting. They had a microwave near the bed, which is something unheard of (better off not having one at all) so the appliance's red light would be on my face when I turned off the light. I had to get up and unplug or I would not sleep. Not a good value.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Adriana Z, Thank you for taking the time to tell us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our guest's satisfaction is important to us and we will be using your comments implement improvements to ensure we offer a better experience for guests in the future. We hope that you give us another chance the next time your in the area. Sincerely, Stephen Berwald, GM

"Short overnight stay"

4
12/04/2016

Pleasant stay, clean, comfortable. Did not use any facilities due to short stay. Due to short stay did not have time to utilize amenities offered.Arrived late left early next am. Breakfast was very good and available early am, for which I was grateful since I had to get back on the road. Overall good choice. would certainly stay again when traveling in area.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Pat M, Thank you for taking the time to tell us about your stay. Our staff takes pride in keeping the hotel clean for our guests. Hopefully the next time you are in the area and stay with us you will have time to enjoy dinner in our lounge or the heated indoor pool in our full fitness center. We hope to see you again, soon. Sincerely, Stephen Berwald, GM

"Very nice hotel"

4
06/04/2016

The hotel location is very convenient to Tioga Downs Casino, where we were going to see a local band play. The staff was very kind and helpful and the rooms were very nice as well. The full breakfast was a plus.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Billie Jo B, Thank you for taking the time to post your nice review of your recent stay with us. You are correct when you stated that we a convenient to Tioga Downs Casino. We are just minutes (one exit) from the from the casino. I'm also glad you were able to enjoy our complementary breakfast. We hope to see you again, real soon. Sincerely, Stephen Berwald, GM

"Beautiful Place"

5
05/04/2016

We had a fantastic weekend ( Birthday celebration) stay at this Hotel, The pool area was awesome, as well as the fitness center was exceptional and staff were all Great. Night Train lounge was Nice had a Great dinner. & the Breakfast was exceptional, we are very pleased with our stay, Thank you

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Michael T, Thank you for taking the time to write a review of your recent stay with us. It sounds like you had a great time celebrating you birthday by taking full advantage of all the amenities that our hotel has to offer. We hope to see you again soon. Sincerely, Stephen Berwald, GM

"Great hotel, great price"

4
18/03/2016

I was very happy with this hotel. Front desk staff was friendly and accommodating. Our room was spotless, The fitness area and pool were in great shape. Breakfast was wonderful. Only a few minutes from NY on 17. Easy on and off.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear 774annc, Thank you for taking the time to write a review about your most recent stay with us. It sounds like you were able to enjoy a lot of the amenities (Full Fitness Center that has a indoor heated pool, racquetball courts and more, Lounge/Restaurant, and Complimentary Breakfast) that our hotel has to offer. You are right about the addition bonus of our location and it being easy on and off the highway. We are right off route 17/86 at exit 61, which is just minutes from Tioga Downs Casino. We hope you will stay with us the next time you are in the area. Sincerely, Stephen Berwald, GM

"Cleanest Hotel Ever!"

5
18/03/2016

In my opinion, this was one of the cleanest hotels my wife and I have ever been to! Not the newest, but clean everywhere. The staff was a pleasure to deal with and we had no problems at all. We also brought our two dogs with us, and were welcomed by all as well. Overall a very pleasurable experience, and will return to this hotel often.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Mj M, Thank you for taking the time to write a review about your recent stay with us. Our entire Housekeeping staff takes tremendous pride in their work to provide our guests with clean and well maintained guestrooms. We hope to see you and your two dogs again, soon. Sincerely, Stephen Berwald, GM

"Very nice place"

5
14/03/2016

Very nice place to stay. The staff is always friendly, any needs that you may have are addressed immediately and the breakfast buffet always pleases. If you are going to be in this area than this is the place where you want to stay.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Russ S, Thank you for your kind review of your recent stay. I hope you had a chance to enjoy a flavored waffle from our breakfast buffet. It is one our newest additions to our complimentary breakfast buffet. We hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM

"Very nice hotel"

4
14/03/2016

We were there this past weekend for a banquet & decided to stay over. First, this hotel is pet friendly, so we were able to bring our dog with us. The property is situated right off the Sayre exit on 17W. Easy on; Easy off. Easy check in process. Ample parking. Nice area to walk the dogs. Good pool -- fun for the kids. Very nice breakfast! Room was large & bathroom was a good size. Plenty of room to put the dog crate right by the bed. Only complaint (reason for not giving this hotel a 5 rating) was that the bed was probably the most uncomfortable bed we've ever slept in. Absolutely no back support whatsoever. Great banquet rooms and food was very good. There is a nice bar at the hotel as well.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear kja63, Thank you for your wonderful review and comments about your recent stay with us. I'm glad you were able to bring your dog along with you, as I know how hard it is to be away from our pets that we consider part of our families. My staff and I hope we will see you again, soon. Sincerely, Stephen Berwald, GM

"Not Up to standards for BW."

3
27/02/2016

Decided to stop here after visiting the Casino, should have drove the hour back home. Went to there dinning room, yuk ! You gotta be kidding me. My wife ordered loaded nacho's with beef. They brought her nacho chips with cheese covered with steak um's. Disgusting. The bartender left to go out and smoke so we never got a refill or service of any kind. Went to the hotel needing machine to buy here a Diet Coke to wash the terrible taste out. And the machine is empty. Decided to go to room and make coffee. Yep you guessed it they didn't have any regular coffee. Only decaf. Yuk again. Room is somewhat nice but I'm afraid to go to breakfast in the morning. Not what I'm used to from a Best western hotel. Will probably not be returning anytime in the future. Should have drove home.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Scott G, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM

"Love Going Here"

4
26/02/2016

My wife and I love using this hotel for an occasional getaway. The restaurant is not packed and the rooms are always clean. Sometime soon, if we go there and actually leave the room, we might even try the pool out. There are a couple of other establishments you can walk to for variety, or you can easily drive to dozens of places if you want to. We always have a great time when we go there.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Jedediah, We are happy that you enjoy your stay every time you stay with us. The next time you and your wife a looking for a getaway, you should try one of our room packages. We have several to choose from, like the Romantic Getaway Package or the Stay & Play Casino Package or the Wine Lovers Package, just to name a few. We hope to see you again, real soon. Sincerely, Stephen Berwald, GM

"Mrs"

5
15/02/2016

One of the nicest hotels we have stayed in as to how clean it was. The staff was very friendly. The location was close to the venue we wanted to go to. The rooms are well maintained. The free breakfast is a nice touch. A good variety of food for young and old.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Linda, Thanks for taking the time to tell us about your experience. Our entire staff is glad to hear that you enjoyed your stay. With our close proximity to the highway (Interstate 86) we are just minutes from several local venues, such as Tioga Downs Casino and the Guthrie Clinic. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM

"Excellent hotel, cozy beds!"

5
14/02/2016

Any time I'm passing through Sayre PA, I only stay here...this hotel is just awesome. It's always quiet, the rooms are clean and the beds are very comfy. I highly recommend it! I also was glad to have a hot breakfast before heading out on a really cold day. There were eggs and sausage in addition to other items at the breakfast they offer.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Alura, Thanks for taking the time to tell us about your experience. I'm glad that you had an awesome stay at our hotel and enjoyed your complimentary breakfast. Did you try get a chance to try one of our new flavored waffles for breakfast? We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM

"Dated But Nice"

4
16/01/2016

I have traveled to this area for over 30 years and remember when this property was considered high end. The property is a little dated but well maintained and the staff was very helpful and friendly.The rooms had twin beds and I would have preferred queen, but I did know this beforehand. The price was very reasonable and I would stay there again. It is very conveniently located to the highway and centrally located to the three towns in the area. Overall a nice experience.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Swcole1, Thanks for taking the time to tell us about your experience. I'm glad that you enjoyed your stay. You are correct when you stated that we are conveniently located to the highway (Interstate 86). We are also just minutes from Tioga Downs Casino and the Guthrie Clinic. Our guest rooms with two beds have Double or Full size beds. However, we also have rooms with king size beds as well. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM

"Chip and nice"

5
30/12/2015

We stay 1 night on the way from Toronto to New York. It was really good deal. The hotel close to the high way, but very quite. The room and the bathroom were super clean. The breakfast was excellent and the lady at the reception was very nice and professional.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear Konstantin B, Thank you for taking the time to post a review of our hotel. We are glad you enjoyed your stay with us. We hope the next time you are traveling thru the area you will stay with us again. Sincerely, Stephen Berwald, GM

"wonderful!"

5
17/12/2015

My husband and I stayed at this property on our way home from visiting family. Everything was perfect- our room was one of the cleanest I have seen, and the staff couldn't have been nicer! We will definitely be returning!

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Jennifer, Thank you, for your wonderful review. Our staff takes great pride in making sure every guest has a clean room and exceptional service. We look forward to serving you the next time you stay with us. Sincerely, Stephen Berwald, GM

"Very happy with Getaway Package"

5
14/12/2015

My wife and I were looking for a nice romantic getaway, and we chose this hotel. We were surprised to find out we could upgrade to a package and get our dinners paid for, so we jumped at the opportunity. We had a great time and we will definitely be back, and might try one of the other special packages, or the Romantic Getaway again.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Jedediah, Thank you for choosing our hotel for your getaway. We are thrilled you enjoyed your Romantic Getaway Package. On your next visit you might enjoy out Wine Lover's or Stay & Play Casino Package. We look for to you staying with us again. Sincerely, Stephen Berwald, GM

"Great place to stay while visiting Guthrie Clinic!"

5
27/11/2015

Very nice accommodations. Staff was very friendly and helpful. Very clean rooms with great shower! Free breakfast offered nice variety. It was fresh and delicious. Only one mile from Guthrie Clinic/Robert Packer Hospital

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Dear maryhX2411IS, Thank you for the great review. All of us here at the Best Western Grand Victorian Inn, are glad that you enjoyed your stay. Our proximity to the Guthrie Clinic/Robert Packer Hospital and Tioga Downs Casino make us an ideal place to stay. We hope you will stay with us again the next time you are in the area. Sincerely, Stephen Berwald, GM

"Switch in Plans made easier"

5
17/11/2015

Stayed here when a family member was transferred to the nearby hospital due to critical medical condition. My daughter booked for us as we were directed from hospital to hospital in transit. The hotel where we had originally booked was very gracious in refunding our prior booking due to medical emergency. Another family member asked where we were staying and were very surprised at the reasonable cost of staying in such a nice hotel- so were we. The hotel was lovely, the staff professional & gracious, and, although we were not able to use some of the facilities due to our schedule- I walked through the hotel to "see what we were missing"- nice hotel. Breakfast had good variety, well prepared & neatly presented. The young woman kept everything spotless- with a genuine smile. The hours for breakfast were more extensive than at other hotels where we have stayed- our late hours at the hospital made us so appreciative of the extra freedom. We did not return to the hotel in time to use the restaurant- but the discount provided, proximity and the great smells emanating from the restaurant would certainly call us in on another visit. We would definitely stay here again when in the area.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Gary, I'm happy that you were able to relax and and enjoy some of the wonderful things our hotel and great staff have to offer. I hope all is well with your family member that was hospitalized. Thank you for your review. Sincerely, Stephen Berwald GM

"Average Hotel Experience"

3
12/11/2015

Nothing remarkable nor bad to say about this hotel. We did sleep very good the first two nights we were here. Breakfast is pretty typical continental, but the waffle area was nice. Did not have a chance to go to the pool. Internet connection was so-so. Easy accessibility to 86E&W.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Lou, Thanks for taking the time to tell us about your staff. I'm glad that you enjoyed our Belgian Waffle Station at our complementary breakfast buffet. You are correct when you stated that we have easy access to Interstate 86 and we are just minutes from Tioga Downs Casino. We hope you will stay with us again, the next time your in the area. Sincerely, Stephen Berwald, GM

"Great for families, right off the beaten path"

5
29/10/2015

We were meeting family at the Corning Museum of Glass so I wanted a hotel close by with a pool for kids and hot tub for me. This is right off the highway and you can't beat the price for what you get (pool, hot tub, free breakfast with hot options beyond cereal, yogurt, and fruit). We will stay there again as it's a great halfway point to meet family from Western NY.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Heidi, Thank you for wonderful feedback on your stay with us. We are glad you enjoyed your stay. We hope to see you again soon. Stephen Berwald, GM

"A welcome find"

5
27/10/2015

Traveling home from Gettysburg on a motorcycle, we were ready to pay whatever we had to and accept the room available. Good room, good price, and a good dinner at the in house restaurant. Sunday morning breakfast was more than adequate.

Stephen B, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Sterling, Thank you for taking the time to provide us your feedback on your stay. I'm happy to here you enjoyed your stay and our restaurant services. I hope we have the pleasure of you serving you again the next time you are passing thru our area. Stephen Berwald, GM

"good stay for family health problems"

4
20/10/2015

thanks for everything, warm up breakfast a little.all staff very helpful the poor girl taking care of breakfast, with 2 weddings on the weekend did agreat job and should of had more help she needs a raise.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Howard, Thank you for staying with us. We are very proud of our wonderful staff. We hope to have the pleasure of serving you again for a happy occasion. Stephen Berwald, GM

"Sayre"

5
14/10/2015

This was the most pleasant motel stay I have ever incurred. Thanks to the front desk clerk, we were made to feel like family. For someone as young as she was, she was very mature and made us feel very welcome.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Roland, Thank you for staying with us. We are very proud of our dedicated team. We hope to have the pleasure of serving you again in the near future. Vincent Sano, GM

"Nice stay"

5
14/10/2015

It was a very nice stay. The bed was nice and comfortable. The desk came in handy for my paper work. The food for breakfast was great and the chair in the room was nice along with the foot stool. I will be hunting for more Best Westerns on my truck route through out P.A & Vt. .

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Thank you Brian. I am pleased you were comfortable in our rooms. Come back and see us again. Vincent Sano, GM

"Great room for a Great price"

5
06/10/2015

Staff was wonderful and even printed off maps of places we were looking for in town. All were very personable. The room was great and even though there were 2 weddings going on in the hotel, we did not hear any noise in our room. And we know that at least some wedding guests were on our floof.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Melinda, Thank you so much for your comments. We are glad you enjoyed your stay. The two wedding parties were well behaved. Please come back and visit us again. Vincent Sano, GM

"Puppy pick-up"

5
02/10/2015

Spent the night before we picked up our puppies. A quality and clean hotel that my family (wife & I plus 2 teenagers) enjoyed for a night. We enjoyed a nice meal in the Lounge. The was staff friendly and attentive.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Paul, Thank you so much. I'm glad you and your family enjoyed your stay. We hope to have the pleasure of serving you again in the future. As always, we are happy to accept your newest additions to our family, where pets are always welcome. Vincent Sano, GM

"Great service and dog friendly"

4
30/09/2015

Highly recommend this Best Western if you are in the market for a mid-priced dog friendly hotel near Sayre PA. Most hotels charge $100 or more to bring a dog. This is $10 per dog. Service was great. Had an AC problem and on a Sunday night we were moved immediately to a new room with a working AC. Front desk and maintenance staff were very responsive and friendly.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Thank you very much. We know how much people love their pets which are part of their family. Your dog is always welcome and he is welcome back here anytime. He can even bring you with him. Please come back and visit us again. Vincent Sano, GM

"great stay"

4
28/09/2015

had a great stay here clean comfort is great staff was very helpful and pleasant Except for the elderly 2 Bartenders (Lady's) Very rude and unpleasant took 20 minutes multiple times to get them to a bring us a beverage they would purposely not look at us not just me a wedding group

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Thomas, I'm glad you had a good stay. I have a meeting with the lounge staff to rectify the situation you experienced. I hope we have the pleasure of seeing you again in the future. Vincent Sano, GM

"Great Place"

5
21/09/2015

Very clean rooms, updated and comfortable, nice environment, very friendly staff, great meal in restaurant. The location was great was close to highway yet still quiet. I would definitely stay there again.

Vincent S, General Manager at BEST WESTERN Grand Victorian Inn, responded to this review
Jere, Thank you for providing us your valued feedback. We do hope to have you back again as a valued guest. Safe travels on your journey. Vincent Sano, GM