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Hotel advantages
Hotel services
Air conditioning in the hotel
Buisness Plus equipment
Lounge bar
Free Parking
Free Wifi
Multilingual staff
Parking
Restaurant on site or nearby
Room services
Coffee maker
Hair dryer
Iron and ironing board
Eco-responsibility
Green Key Label
Promises
LABEL_CYCLO
Additional services
Description
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Customer reviews
4.1
based on 528 guest reviews
Excellent
183
Very Good
253
Average
71
Poor
11
Terrible
10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Basic but clean and reasonably priced."
This hotel is basic but clean. Rooms have little storage and bathroom, especially shower ,is extremely small. The air conditioning is not very effective. Hotel situated on a top of hill , so car I would say is needed to get into town. It's a one way system and hardly any parking. Get their early especially on a Saturday market day. Sarlat is beautiful. Especially the medieval back streets. Lots of restaurants and bars. The staff are extremely friendly. They really are a credit to the hotel chain.
"excellent nights stay"
stayed at the hotel (room 7) on 3rd June. Quite simply the hotel provided everything we could have asked for. We are on a touring holiday and the hotel had ample parking the room was light and scrupulously clean. the bed was very comfortable the AC just right and all in all a very good night's sleep. Breakfast was continental with a scrambled egg and bacon option. all very fresh and well prepared. Anyone visiting the area should have a look at this hotel. fully reccomended
"Enjoyable stay"
Only stayed one night en route to Bergerac. Nice quiet room, clean, comfortable and with A/C. Very pleasant helpful staff. Super breakfast, lots of local foods, great hams. Cheeses, breads, eggs, yoghurts, fruit, nuts and regional walnut cake. It was nice to have breakfast on the terrace. Plenty of free parking and a large super market five minutes away. About a twenty minute walk to the centre of a most delightful medieval town, lots of buskers in the evening, a real buzz. Lots of places to eat and drink.
What a pleasure to read your comment, thank you very much ! Glad to see that you appreciated your stay among us. We will be happy to welcome you back during your next trip to Bergerac ! Kind regards, Cynthia from Altica Group.
"Lovely friendly small hotel"
Stayed at the Altica Sarlat for 7 days during a holiday at the Dordogne. It is a quiet and simple place with really friendly and helpful staff. They also spoke great English. In fact Nicolas, Emilyne and Stephanie were so amazing in helping me find out where I had to catch my return bus, including calling up the helplines and figuring out where it was from and so on! They helped me with guides and maps for the nearby areas, and Nicolas also dropped me to the city of Sarlat as he was driving there and it was raining. They don't have a restaurant but do have a breakfast buffet with eggs, breads, little baked pastry and fruit juices. For dinners, if you want they will heat up for you any sandwich or other ready-to-eat food which you can find at the supermarket right opposite or get from a bakery as you come back to the rooms. Rooms are clean and comfortable, not that small but a bit dimly lit. If you have a car and want to drive around the Dordogne, or plan to see Sarlat on foot, this is a great place to stay. Do call ahead and find out their timings so you can coordinate it to your arrival etc.
Thank you so much for your great comment, which makes us really happy ! We work every day for our customer satisfaction and we are glad to hear that you really appreciated your stay among us. Do not hesitate to come back to Sarlat and visit us again ! Kind regards, Cynthia from Altica Group.
"Friendly receptionist and clean but I would not stay again"
I originally rated it lower but then realise it is only a 2 star hotel. The positives - the room was clean, and the receptionist was very friendly and helpful, and it was only a 20 minute walk to the old town which was good as I had no car. The negatives - when you pulled the shower curtain closed it was nearly dark. No WiFi (at least not in room 112). No kettle in your room (although I understand this is common in France!) but also a note forbidding you from even eating in your room! And no one there after 9pm which means if you have a problem you are on your own. Unfortunately the night I stayed there was a power outage in the whole Sarlat area - even the streetlights went out. I was walking back to the hotel and was terrified I would not be able to get in since there is no physical key - just an electronic code to enter, on a system that I imagine would not work with no power! Fortunately the power went back on before I got there but it was a nerve-wracking 10 minutes and I will never again risk staying somewhere with that kind of system.
Thank you for your comment. We understand your remarks : our hotel is indeed closed from 10 : 00 PM to 7 : 00 AM every day. An emergency phone number is mentioned on the front door of the hotel. We are not responsible of the general power outage but understand your fear. The machine is an opening system working perfectly well and we regret to hear that you did not enjoy your stay among us. Kind regards, the Altica Team.
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
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Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
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If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
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When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
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Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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