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Inn at Santa Fe, SureStay Collection Hotel by Best Western, Santa Fe

8376 Cerrillos Road, 87507-4413, Santa Fe, United States - See on a map
Inn at Santa Fe, SureStay Collection by Best Western - Welcome to the SureStay Collection by Best Western Inn at Santa Fe! The Inn at Santa Fe, SureStay Collection by Best Western is ideally located in the center of Santa Fe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

2020 TripAdvisor Travelers Choice Award Winner. Find your refuge in the southwest at the SureStay Collection by Best Western Inn at Santa Fe, a tranquil boutique destination surrounded by the region's rich history and world-famous cuisine. Stay and relax in the fireplace lounge, soothe tired muscles in the sauna or sip a glass of wine by the pool after an exhilarating day of skiing. Only 15 minutes to Museum Hill and the Plaza, two central destinations for exploring the city's finest museums, architecture and the world's greatest collections of Native American art. Check in 3:00 p. m. - Check out 12:00 p. m.

SureStay Collection

Inn at Santa Fe, Hotel by Best Western

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
based on 78 guest reviews
NOTE ISSUED
Excellent
48
Very Good
8
Average
10
Poor
4
Terrible
8
REFER TO NOTICE
Business Business
19
Couples Couples
15
Family Family
19
Friends getaway Friends getaway
6
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worst stay of my trip"

1
P5931YZstevenh, Memphis, Tennessee 21/08/2020

We stayed here while traveling on our vacation out west to visit The Grand Canyon . We stayed in other hotels including Best Western along the way. However, this hotel was our worst experience. This hotel is very dated. We noticed that the hallway to our room was very warm. And, as we entered our room it was very hot and the air conditioning was off. We immediately turned it on. However, the room never seemed to cool down. We were so exhausted after traveling so far and arriving late that we just suffered through to the morning. When I reported to the front desk. The lady said the most she could do was take off $15 until she talked with her manager. I never heard anything else. I chose this hotel because of its close proximity to the expressway and the reviews I read were mostly good. However, I was very disappointed. And, would definitely not recommend this hotel.

Danielle Rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Steven, I am so sorry to hear that you did not enjoy your stay with us. We are working on getting all air conditioner inspected to prevent this from happening again. We never want a guest to be uncomfortable with the room. We appreciate your feedback and apologize for the experience that you had. I wish you safe travels and thank you for staying with us.

"wow!!!"

5
Andy G, Willow Springs, Missouri 30/06/2020

This is me and my families first time to Santa Fe, and we ended up getting a good deal on priceline for this hotel, and I couldn't have been for thankful for this awesome hotel!!! We ended up getting a room on the mountain side, so we can have a nice view to look at. We absolutely LOVED the ambience of the hotel (all of the southwestern art). The room we had was nice, super clean, the beds were comfortable, the shower had good water pressure, and the air conditioner worked well. The staff was very nice as well.

Danielle Rockwood, Accounting / Finance at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you Andy for such a wonderful review! We are glad that you loved your stay and we hope that you will stay with us again!

"Snow birds returning to the nest"

2
joyceinaz, Tucson, Arizona 07/06/2020

This is a good LOCATION when traveling - close to highway but not right on the road. Good parking though the lot was pretty cluttered with trash and trash cans overflowing. The place is sorely in need of updates. Room was dark/ small and felt claustrophobic. AC was LOUD and constant despite adjustments. Towels were postage size and not at all soft. It was in expensive and convenient; we traveled for 5 days and 4 nights and at the end decided it is worth a few more pennies to say in a place that was a little more comfortable. We appreciated that we could have our pup with us but she barely had room to wag her tail! Disappointed in my last couple of stays in Best Westerns.... Not use I will use this chain again.

Seaside46609065394, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you for taking the time to leave your feedback. We are sad to hear that you did not enjoy your accommodations with us. We take your feedback seriously and will work on getting the AC unit looked at as well as address the other issues you stated. Safe Travels, Danielle Rockwood

"Perfect"

5
User 17/05/2020

The room was clean and well decorated. Nice haircare products and even nicer breakfast to go bags. Most hotels throw some undesirable products into a brown paper bag, but this hotel gave juice, a delicious homemade pie and fruit in a cute bag with the hotels name printed on it. I felt like they went out of their way to make us feel satisfied even though it wasn't a full breakfast. The front desk staff was friendly and accommodating. Would definitely stay again and left us with a good feeling for the Santa Fe area.

Danielle Rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you so much for taking the time to leave such a wonderful review! We are so happy you enjoyed your stay and we hope that you will stay with us again!

"Nice Place"

5
Behanson76, Orlando, Florida 19/03/2020

2nd time I've stayed and I will definitely be back. New management is fantastic. Oscars and Stacie are great. Everyone really seems to like working here. Kudos. Very clean. Great stopping point between Colorado and AZ. (View fm my room)

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Such a nice review to read! Made our day especially in these strange times. We look forward to having you back soon. Stay safe and healthy. Danielle Rockwood General Manager

"love it"

5
User 13/03/2020

I have been staying at this hotel for over 6 years. My son and family live only 3 miles from the hotel but there are times like birthdays where too many visitors stay with them, and I prefer a hotel. I have NEVER had any problems with cleanliness, breakfast buffet, pool or assistance! I highly recommend this hotel!

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Hi Cruiser03676866274, Thank you for such a great review and for being a loyal guest! We hope that you will continue to stay with us!

"Nice clean hotel"

3
Staceylovestotravel, Schaumburg, Illinois 05/03/2020

We had a nice stay here. We only stayed for 1 night. It was clean and comfortable. The staff was very nice and helpful. This was a really good hotel for the price. The location was also great! I would recommend this hotel to friends.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you for taking the time to review your stay. We are very happy that you had a great stay with us and we hope that you will think of us the next time you are traveling to Santa Fe! Safe Travels!

"Nice place."

5
terrilee57, Muskegon, Michigan 05/03/2020

We rolled onto Santa Fe late at night and took a chance on this hotel. We were not disappointed. The room was modern and very clean. Breakfast was fine and the staff very nice. We would go there again.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you, terrillee57, for staying with us! We are glad that you had a great stay! I hope that you will think of us the next time you visit Santa Fe!

"Hotel Needs a Lot of Work"

2
rdrunrnm, Albuquerque, New Mexico 18/02/2020

Hotel needs to be updated. Mattress needs to be changed. Room was the size of a postage stamp. Restaurant gave same excuse for poor service as they did 7 years ago. Carpets on stairs dirty. Only one ice machine on a different floor and at the far end of another hall. TV died on last day. Room rate mysteriously changed from Friday to Sunday when I checked out. Took clerk over 15 minutes to correct.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Hi rdrunrnm, Thank you for taking the time to leave your feedback. I am sorry that you did not have a good experience during your stay. We will make every effort to address the issues that you have stated. We are working on improving the carpets and soon we will have brand new TV's in all guest rooms. I will make sure to discuss with the restaurant and front desk staff the issues you experience. We never want a guest to leave unhappy with the hotel. We take your feedback very seriously. Safe Travels,

"Best service I ever had!"

4
Kristen W, Belen, New Mexico 05/02/2020

I recently stayed for 3 nights at the Inn at Santa Fe. I was there for a work training and had my family and dog along as well. It is a relatively small property, with small rooms, but they were comfortable. We were there in January, so the pool was closed but the Jacuzzi was nice. My daughter swam in it several times a day. The meeting space was nice with a door to an outside patio. The only problem we had was that the projector screen wouldn't stay raised, but we made do. Now, the absolute BEST thing about this property was the service. I can't say enough about them. The staff was amazing! From the reservation and event planners, to the front desk staff, to the food servers and cleaning crew...Everyone had a smile. Everyone went above and beyond to be helpful and accommodating. I had a wonderful time interacting with them and would definitely stay there again.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you Kristen. We are so happy that you enjoyed your time at the Inn at Santa Fe and had a wonderful experience with our staff! We will look into the projection screen so we can make sure that it works properly in the future. We enjoyed your group staying with us and we would love to have you return in the future! Safe Travels!

"OK but Know that your pet will cost $$$"

3
686DanG686, Longmont, Colorado 02/02/2020

This hotel is OK but the pet fee charged ($25) was almost 1/3 of the cost of the room. Our small dog was with us and we were honest with the front desk in saying that he would be in the room. They advertise "Pet Friendly". They may be pet friendly but they aren't owner friendly.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Hi 686DanG686, Thank you for staying with us. I apologize that you were not 100% satisfied when it came to our pet fee. We will take your feedback into consideration to better our guest experiences in the future. We hope that you have Safe Travels.

"Cute and clean"

5
AmrynA, Albuquerque, New Mexico 20/01/2020

I stayed here while at a con Ed class. The staff and room were great. I'd definitely stay here again. I felt very welcome and secure. Also the food was on point and the staff was gracious, helpful, and efficient!

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Amryn, Such a nice review to read, We are so happy you enjoyed our hotel and appreciate our staff. So glad to hear you will be staying with us again. We look forward to it! Warm regards, Danielle Rockwood General Manager

"Great Value Property"

5
norsknisse, Bellingham, Washington 10/01/2020

While it's a little way from downtown, the Inn at Santa Fe is a great spot to stay if you have a car and want to explore the area. MeowWolf is nearby; downtown is 15 minutes or so (with traffic). They have a huge hot breakfast-- the best scrambled eggs in town!-- and a pool/hot tub in the summer. Oscar at the front desk is always friendly and helpful. This is my go-to hotel for affordable travel in Santa Fe.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Norsknisse, Thank you for taking the time to leave your review. We are so happy that you enjoy your stays with us and that you keep coming back. Oscar is great and I will make sure that he gets your recognition. Safe Travels!

"Best Hotel "

5
Dixie L, Littleton, Colorado 07/01/2020

We have been coming to this hotel since 2003. Rooms are clean, complimentary breakfast is awesome offering a great selection of hot food. The staff there is the best, very helpful and friendly. We enjoy meeting Oscar as our welcoming staff, have spoke with Danielle over the phone and several others. We joined the rewards program since we stay there so much every year. We'll be back in May sometime! Thanks to everyone there !

Jill W, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Dixie, Such a nice review to read. I will be sure and share it with the staff. We look forward to seeing you in May! Great that you became a Best Western rewards member as there are quite a few perks! Safe travels. Danielle Rockwood General Manager

"Great stay"

5
User 27/12/2019

We were there for one night, the hotel was Excellent, great location, great breakfast, exceeded our expectations. Check in staff met the accommodations that I had forgotten to include on reservation, very friendly. We would stay again when going to or through Santa Fe.

"Nice"

4
134shaneo, Billings, Montana 08/12/2019

I'm really glad we picked this place for our overnight ...great parking..friendly staff..had no problems during our stay...it was a little to cold for the hot tub but alls ok, they gave a restaurant on site so we didn't have to drive anywhere the fireplace in the restaurant added a nice feel and I thought breakfast was pretty good

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear 134shaneo, Thank you so much for taking time to leave your feedback. We are so happy you chose us for your stay in Santa Fe. We wish you safe travels and hope you will consider us the next time you are in town!

"Great place to stay"

5
M V, NM 03/12/2019

Though I experienced some issues this last visit, I still would recommend this hotel! They staff are excellent, the breakfast is probably one of the best quality that you will find at a hotel. The hot tub is always working, and a great way to spend an evening. The restaurant serves great food, and they have a happy hour!

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear M V, Thank you for taking the time to review our hotel. We appreciate it very much. So happy to hear you are a returning guest. Your loyalty means so much to the staff and I. We look forward to your next visit and will work hard to make sure your next stay is issue - free. Safe travels. Danielle Rockwood General Manager

"great place"

5
User 26/11/2019

My son lives 5 minutes from the hotel but sometimes it is more convenient to stay at a hotel and I have been staying here for 6 years now and have NEVER had a problem. It is quiet and, well, there is nothing negative to say!

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you so much, Cruiser03676866274! We are so happy that you choose to stay with us while visiting your son. We hope that you will continue to come back and I hope to meet you on your next trip! Safe Travels! Danielle Rockwood General Manager

"Highly recommended!!!"

5
jpenm2019, Las Cruces, New Mexico 12/11/2019

Sleep quality and low noise are excellent. The hot tub and pool are outside, helps to know that beforehand. The breakfast amazing and specific to New Mexico. I was pleased that this is a BW option and would stay again.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear jpenm2019, Thank you for your review. We are so glad you enjoyed your stay! We hope that you will come back and stay with us again. Safe Travels!

"Say no to room 105"

3
Dianna G, Las Cruces, New Mexico 15/10/2019

Upon check in, the clerk asked me if I wanted to change my reservation of 2 twins (which I didn't even know they had) to a queen. I said yes not knowing the type of "queen" this was. Turns out this room has a hide-a-bed and not a standard bed. It was terrible. Like sleeping on a couch pullout. I had stayed a week at this hotel a month earlier in a regular room. Although, smaller, I would definitely ask for a real bed. This hotel is also about as far away from any of the sites as you can get. Unless you are visiting the Department of Corrections I would not choose this hotel.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
We apologize that you did not enjoy room 105. Please let the front desk know when you have issues like this so we could have addressed it at the time and move you to a different room. Our goal is to provide a great experience for guests when they stay with us. If we do not know there is an issue, we can't help fix the problem. Yes, we are not located downtown, but we are only 10 minutes away. Thank you for your review.

"Great Hotel"

5
User 15/10/2019

I had an excellent stay here. The room was great, the employees were very nice and helpful. I would have loved to have been able to take advantage of the breakfast offered but I did grab coffee on my way out and it was just delicious.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Such a nice review. so happy you enjoyed your time with us. And yes next time you will have to try the breakfast. We do our best to make it a special meal. We look forward to your next visit! Best wishes, Danielle Rockwood General Manager

"BW adobe style"

5
conlaplante, Ottawa, Canada 15/10/2019

The adobe motif is everywhere in Santa Fe, so it is no surprise to find it in the Best Western. The art on the walls, on display, even in the elevators, was very good to see. The breakfast was especially good, with the nicest decor we have encountered on this trip.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Thank you for staying with us. Such a nice compliment that you appreciated our art and decor. Santa Fe's culture and traditions are so special to us. Please come stay with us again soon. Warm regards, Danielle Rockwood General Manager

"Tesla EV Traveler Friendly"

5
tsaronian, Oakland, California 13/10/2019

Nice hotel with easy access to surrounding locations. Tesla Electric Vehicle travelers will really appreciate the chargers located in the adjacent parking lot. They went out of their way to accommodate our visit during the busy Hot Air Balloon days.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Thank you for staying with us. I am so happy to hear you had a great stay and our location worked for you! Please remember us for any future trips to Santa Fe!

"Small Room, hard to locate"

2
J_Jforever, Stewartstown, Pennsylvania 12/10/2019

Booked a room with Best Western, but no road frontage signs indicating the hotel except Inn at Santa Fe. Very frustrating to locate, tried to call hotel but after 49 rings with no one picking up, I gave up and stopped somewhere to ask where it was. Front desk clerk was no where to be seen, and stood there a minute shy of 10, waiting for clerk to show up. Finally got the room and it was so small, husband and I could barely move around in there. No closet or space for clothes, or place for duffle bags. Shower had hair in the wall which was not ours. Was glad only there one night only.

danielle_rockwood, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, We are sorry that you didn't enjoy your stay with us. Because we are a small hotel, sometime the front desk agent has to step away to help other guests especially on busy nights during the Balloon Fiesta weeks. I apologize for any inconvenience this may have caused you. Our hotel name is Inn at Santa Fe- a SureStay Collection by Best Western which I know can be a little confusing if you are looking for Best Western sign. We thank you for staying with us and wish you safe travels.

"Best SureStay yet"

5
Yalorenzo, Boston, Massachusetts 08/10/2019

I had a wonderful weekend at the inn at Santa Fe. The staff alone makes this hotel shine. Kudos to everyone. Shout out to Oscar, Tammy & Kanye who showed me great service. Breakfast was the best breakfast I've had on my trip. This was my first time in Santa Fe and I hope to be back just to see the friendly staff again someday. Bravo!

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Such a lovely review to read. I will be sure and pass on your many compliments to the staff. It means a lot to them. We look forward to your next visit! Warm regards, Danielle Rockwood General Manager

"Comfy beds"

5
Lisa A, Albuquerque, New Mexico 04/10/2019

The location is great if you want to hop on and off the interstate and avoid Santa Fe traffic. There are some fast food and sit down restaurants nearby, and it is close to a new Presbyterian hospital. The hotel is located away from the Plaza and would not be convenient if you are wanting to be close to it. I have a bad back and the beds (and pillows) are the most comfortable I've ever slept on in a hotel - firm but with a pillow top. The fitness center is small and a bit too warm but has a variety of machines. Breakfast is nice with biscochito muffins, hot items, and some southwest choices. Kain who works at the front desk has always been super-helpful with our requests and questions.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, We appreciate your feedback very much and your excellent rating. Glad you found the beds so comfortable and enjoyed the breakfast. Thank you again for staying at Inn At Santa Fe. We look forward to your next visit! Sincerely, Danielle Rockwood General Manager

"Stay at Santa Fe"

5
FRANCES W, MARION 02/10/2019

The guy checking us in was very friendly and knowlegble about the area, which was very helpful to let us know good places to go eat and etc. The breakfast was awesome. Rooms Were nice and beds very comfortable.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Thank you for your excellent rating and nice words about our hotel and staff. We appreciate it very much. We look forward to seeing you again the next time you are in Santa Fe. Warm regards, Danielle Rockwood General Manager

"Fabulous Hotel"

5
User 27/09/2019

(My first review) what a great hotel this was. I am very happy with my overall experience at the inn at Santa Fe. Wonderful staff! Mark in the bar was so fun and Oscar at the desk was great! Everyone seems genuinely happy here. I will definitely be recommending this hotel to anyone I know traveling through Santa Fe.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Such a nice review to read. There is no bigger compliment to us than a recommendation to your family and friends. I will be sure and pass along your compliments to the staff. We look forward to your next visit! Warm regards, Danielle Rockwood General Manager

"Amazing Staff - Kudos to Management"

5
a13579a, Santa Fe, New Mexico 24/09/2019

As a manager of a 4-star resort, I was blown away by the amazing customer service provided at the Inn at Santa Fe. Oscar, Danielle, Jorge, and Eric all do an outstanding job taking care of the property and the guest at the hotel. Friendly and efficient at every moment, I would hire this staff at any property I might work at as they truly understand the meaning of customer service. I highly recommend this property for anyone looking for a great stay while in Santa Fe.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, I will be sure and pass this review along to the staff. So nice to read as we try very hard to have excellent customer service. We look forward to your next visit! Warm regards, Danielle Rockwood General Manager

"Well....."

4
jahader, Albuquerque, New Mexico 22/09/2019

Well I've been in santa fe for business for that last 2 monthes.. and this place is really the only place I stay.. I've tried everywhere here and it's really the best bet.. the hot tub area is really nice and the restaurant makes really good food.. theres no hidden fees or anything. So far theres only one front desk guy that needs an attitude adjustment.. but I hardly run into him... he has glasses btw... if you are really looking at staying in santa fe.. this place beats out those 5 star places by a mile.. trust me

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, Such a nice review to read. There is no bigger compliment to us than a repeat guest. We will be sure and speak with the one staff member you mentioned. We appreciate you bringing this to our attention. We look forward to your next visit! Best wishes, Danielle Rockwood General Manager

"Wonderful Place in Santa Fe"

5
Mike M, Jersey City, New Jersey 21/09/2019

I recently spent a week here and everyone at this hotel was super. The desk staff was always extremely courteous and helpful and made it easy to extend a reservation. Housekeeping was great and very accommodating when I needed an extra item. There's a really nice free breakfast in a very large, pleasant room. The food was excellent and there are several very good Southwestern items for breakfast. The room was super comfortable and very quiet. The WIFI worked perfectly and was very fast. This hotel is an excellent location - it's in a very quiet area, about 10 minutes from downtown Santa Fe. Can't wait to get back here.

IASFGM, General Manager at Inn at Santa Fe, SureStay Collection by Best Western, responded to this review
Dear Guest, We can't wait to have you back! Such a nice review to read. I will be sure and share it with the staff. Thank you again for staying with us. Warm regards, Danielle Rockwood General Manager

"Remarkable"

5
mactrekr, Sierra Vista, AZ 21/09/2019

The rooms are comfortable, quiet and remarkably well apportioned. Every possible amenity you could expect. Microwave. Refrigerator with a separate freezer, coffee maker, iron and ironing board, hair dryer, etc. Nice desk area, digital safe for your valuables, flat screen TV. The bed was very comfortable. The bathroom is really not've, the shower was exceptional, spacious and well lit. The front desk staff was courteous and engaging. You couldn't choose better.

IASFGM, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a nice review to read. We appreciate it very much! We hope you will come visit us again soon! Warm regards, Danielle Rockwood General Manager

"Clean and comfortable with great breakfast"

5
Rufus_K12, Tucumcari, New Mexico 06/08/2019

The room was clean and comfortable, especially the firm bed. The location is great - easy and convenient to get back on the freeway. The breakfast had wonderful fresh baked muffins and a delicious omelet with chorizo and green chile.

IASFGM, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, So nice to read your review today. We are so happy you enjoyed your time with us. The signature muffins are a guest favorite and derive from a GM's Grandmother. We try to make our breakfast special and it is always nice to hear it is appreciated. We are looking forward to your next visit. Best wishes, Danielle Rockwood General Manager

"Older hotel, small rooms"

3
KB231blue, Upstate New York 26/07/2019

While this hotel does have a lot of charm in its decor, the staff was never at the desk you always had to wait for someone to appear from a back office. Our room was small and there was not enough room for our luggage. The bathroom reminded me of a cruise ship bathroom with a standing shower only and a pocket door. The ice machine was also old and did not make very much ice. The beds were comfortable and I did not notice any noise. It was raining so we were not able to use the pool or hot tub. Dinner is available but we did not use that service. Breakfast was in the same space and was adequate. The attendant for breakfast did not seem to be able to keep up with restocking but he was bustling the entire time we were there. Overall our stay was okay but I would probably try another hotel if I am in the area.

IASFGM, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I apologize you were not fully satisfied with your stay. We will work hard to make sure you have a better experience next time. I will speak to the staff regarding your comments and we will find solutions. I am glad you appreciated the decor of the hotel and found it charming. Safe travels and thank you again for staying with us. Danielle Rockwood Assistant General Manager

"Great value!"

5
Mary Helen R, Your Mom 30/06/2019

We enjoyed our clean room, friendly service, nice breakfast dining room along with the best hotel breakfast. The pool area was updated and clean. The hotel parking lot was well lit, with ample parking. To get to the historical sites of Santa Fe you will have to drive 10-20 minutes depending on traffic to get to the Plaza area. Not a big deal as you can find parking down there on the street or in the parking garage. We love Santa Fe!

"Someone is letting their kid run and stomp across the floor"

3
User 28/06/2019

I was woken up 4 times last night, and right now, someone in the room above me is letting their kid run around, jump and stomp across the floor. Yes, it's really loud in my room, and it's late. I was woken up this morning by the alarm in the room next to mine. So VERY thin walls. Other than that, a good property. If you are about to travel, DON'T STOMP ON THE FLOOR OF A HOTEL. You share walls.

"46 nights of hotels this year and Surestay was the absolute worst hotel"

1
User 20/06/2019

Requested mountain view room fo $40/night extra. Got view of mall and was told there is no mountain view from hotel. Counted on breakfast for 6 mornings and they were out of food, coffee, silverware & cups each meal. When multiple guests complained to food service staff, we overheard the manager saying "she's bitchy". Front desk, no help. With food service and front desk entitlement attitudes, they all should be fired. DON'T STAY HERE. there are other hotels on the same street. Other guests complained that the advertised shuttle to downtown was non-existent.

IASFGM, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I apologize you were so unhappy with your stay. We will be sure and discuss your comments at our next meeting. We hope you have a nice summer. Best wishes, Danielle Assistant General Manager

"Very little amenities"

1
User 20/06/2019

Don't know what are began I'll keep it simple it's not what it says it's supposed to be on the website. People had a wait in line for their breakfast they ran out of food and all I got was an attitude from the front desk We had to go somewhere else to eat

danielle_rockwood, Guest Relations Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
I do apologize that we did not meet your expectations during your stay. Your feedback is very important to us so we can address these issues. We do appreciate you staying with us.

"Great Breakfast, Great Service, Family Friendly"

5
lexigurl, Ignacio, Colorado 10/06/2019

I stayed with my mother and two young children. We had a dance competition in Albuquerque and I didn't feel safe staying there. I am so glad we made the decision to stay at the Inn at Santa Fe. It is a charming, slightly older property that has wonderful amenities and a great breakfast. During our stay are used the workout room and found it to be clean and comfortable to use. The hotel is safe and family friendly. We will stay again next year when we come back to the area. The prices are great and included our breakfast the use of a swimming pool and workout facility. I would highly recommend this hotel.

Companion62290534507, Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
What a wonderful review to start the day with! We are so happy that you enjoyed your stay and we welcome you back anytime!

"Santa Fe fun!!"

5
Power T, El Paso, Texas 04/06/2019

This hotel's parking lot shares a parking lot with an Outlet Mall.......that's right an Outlet Mall!! First time in Santa Fe, had a blast. Easy access to the highway, very close to all of the amenities that you need for family vacation. The staff was excellent, the full service breakfast was perfect for a family that needs a quick bite. The price makes this a very good value for Santa Fe, thank you Best Western for your hospitality. I will most certainly be staying here on my next visit!

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, So happy you chose our hotel to stay in for your first trip to Santa Fe. And even happier to hear you will be a return guest. .And yes the mall is a treat. I will be sure and pass on your compliments to the staff. Safe travels. Victoria General Manager

"Nice hotel, funky Feng shui"

3
Seaside56410417028, Denver, Colorado 01/06/2019

My partner and I are not superstitious, but we are fairly certain the room is haunted. Both of us in the room suffered nightmares and we decided to check out at 2 am because of uncomfortable atmosphere of the room (with a large mirror directly opposite the bed, which is traditionally really bad Feng shui) and a foul sulfur odor coming from the mattress/ wall, in addition to a crows nest (also a bad omen) directly outside the window of room 304. Hotel was cool but we will not return, sad to have missed breakfast. AWESOME TOILETRY SELECTION The hot tub was bath water temperature, sauna wasn't hot enough either.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We appreciate you taking the time to write a review. I am sorry you did not feel comfortable in your room. We will be sure and take into account your suggestions. We wish you safe travels. Victoria General Manager

"Location"

3
Jane C, Lincoln 10/05/2019

Excellent staff, pet-friendly spot just off the interstate, close to Starbucks and gas station. Rooms are not in the best shape, but when you travel with pets, that's not usually your biggest concern.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We appreciate your feedback as it is invaluable to us. I apologize you were not completely satisfied with your room as we try hard to make our pet rooms just as enjoyable and clean as our regular rooms. We will be sure and look into it. Thank you again for your feedback. Victoria General Manager

"Excellent value for a stay in Sante Fe"

5
ParkGroupie, Saint Louis, Missouri 08/05/2019

This hotel is well out from most tourist attractions but it is still a very good value for the price. The room was very clean , the bathroom was a nice size and the bed was perfect. There is a reasonably priced restaurant in the hotel and that is where they set out the free breakfast, which has a very nice variety each morning.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, So happy you found us to be an excellent value and that you enjoyed your stay. Your excellent rating means a lot to the staff and I. Best wishes, Victoria General Manager

"Great value"

5
User 08/05/2019

Very pleasant hotel that's a great value for the money. The staff were polite, professional and helpful and there was no issue with my dogs staying with me. Breakfast was also included in the price and was better than most hotel breakfasts. We'll definitely stay again.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We appreciate your kind review and excellent rating so much. There is no better compliment than to hear you will definitely stay with us again. We look forward to the next time! Warm regards, Victoria General Manager

"Passing through"

5
Janet6844, Hoxie, Kansas 04/05/2019

Very nice little hotel, clean & comfortable. Close to I-25 so convenient for people traveling through. Very friendly & helpful staff, pet-friendly rooms available. EXCELLENT breakfast with attentive person keeping many options supplied. Much better than most free hotel breakfasts. Positive experience!

"Excellent Santa Fe hotel with easy access to airport"

5
Ray F, Shirley, Massachusetts 24/04/2019

Enjoyed our stay at the hotel. We wanted something clean with easy access to the Santa Fe airport and this hotel is perfect. Staff was very friendly and hotel is great value for the price. Would stay again for sure.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Happy to hear you would stay with us again and that you found us to be a great value. I will be sure and pass on your compliments to the staff. We hope to see you soon! Best wishes, Victoria General Manager

"Excellent"

5
User 17/04/2019

The best experience I have ever had in staying at the Inn Santa Fe! Definitely coming back. Everyone from the front desk to the restaurant staff not to mention housekeeping and maintenance crew were amazing!!!

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, You made our day with your review. Thank you so much for your compliments. We look forward to your next visit. Safe travels. Victoria Lombardelli General Manager

"Great Trip to Santa Fe"

5
Jet50503759728, Nashville, Tennessee 15/04/2019

What a great place to stay. The room was on the small side but it was very clean and the bed was great. The breakfast exceeded my expectations for what I consider a value priced stay and I noticed there was a minimal upcharge for a mini-suite. The location was great. I was in town for a wedding and not used to traveling solo but I felt safe and the staff was friendly.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We appreciate your lovely review. We are so glad you enjoyed your experience at our hotel. We try and make it a home away from home for our guests. We hope you will stay with us again the next time you visit. Sincerely, Victoria Lombardelli General Manager

"excellent customer service!"

4
User 05/04/2019

While my stay was pleasant, I was most impressed by the excellent customer service. In particular, Oscar at the front desk went out of his way to accommodate my transportation needs. I was in town without a car, and when Uber let me down, Oscar not only gave me a lift to downtown in the evening, he also took me to the airport early the following morning. And when I was billed for my stay, rather than the third party who was picking up the tab, Oscar immediately corrected the problem. He's a generous, solicitous employee who deserves recognition for his fine work. Thanks, Oscar!

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I will be sure and pass on your compliments to Oscar. He is a wonderful part of our team and we are lucky to have him. We appreciate your patronage. Best wishes, Victoria Lombardelli General Manager

"Poor Sleep Quality"

3
kasejason, Chicago, Illinois 31/03/2019

We spent two nights at this hotel on a recent spring break trip. There were some things that we really liked about the hotel but also a few problems that we encountered. The Good Breakfast was delicious and offered many options, including scrambled eggs, various oatmeal, chorizo scramble, beans, toast, apples, oranges, home fries, juices, a pancake machine, cereal, sausage, and homemade muffins. The shower in our room was spacious and the temperature was consistent. The front desk staff were pleasant. The TV had hundreds of channels including some premium content in the form of HBO and its various offerings. The Bad The walls at this hotel are very thin and we could hear every noise in adjacent rooms and in the hallways. I could not sleep past 7:00 AM as doors from other rooms would slam, causing our walls to vibrate. In addition, there was an annoying buzzing coming from the room above us. It sounded like an alarm going off and it wouldn't stop. It began at 7:00 AM and continued on and off for another 30 minutes each morning. We think it was just another guest who kept hitting snooze as knocking on the ceiling got the alarm to stop. This just further illustrates the lack of soundproofing at this hotel. The hotel's only source of water was a lemon and lime infused water cooler in the breakfast area. This water was very acidic and did not taste good at all. We later discovered that there was a water cooler in the workout room, but it was too late to benefit us. There was a safe in the room located near the ceiling. It had a door that swung open into the room. While retrieving items from my suitcase, I frequently came close to smashing my head on the safe door. It was not possible to keep this door closed unless we locked the safe. There was a strong smell of epoxy when we entered our room. This was not a major problem for us, but it could easily bother guests prone to headaches from such odors. We also found a screw on the floor near the bathroom. This made us question how carefully the room had been cleaned, as a simple vacuuming should have taken care of this screw. All in all, our stay here wasn't too bad, but it certainly had some issues. Because of the noise and difficulty of sleeping, I would not choose to stay here again.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your detailed review. We will be sure and go over your invaluable feedback. Best wishes, Victoria Lombardelli General Manager

"Traveling Through With Pets"

1
533tesad, Agua Fria, New Mexico 12/03/2019

This place has decent ratings across the board, but, based on what will be our one and only night ever here, I cannot give it any more than 1 star. We were traveling with our dogs, so booked a pet-friendly room. Immediately upon opening the door, we were assailed with musty, wet dog, too many animals have stayed here and left their mark smells. We turned on the ac hoping that would help, which it didn't. Looking around the room, it's obvious it hasn't been thoroughly cleaned in some time. If we hadn't already had a long day in the car, we would have tried to find someplace else to stay. Maybe the other rooms are nicer, but this one, ugh!!

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We apologize you did not have a positive experience in our pet rooms. We do shampoo the pet room carpets once a week and rarely get complaints about those rooms as our four-legged guests are very important to us. I will let our housekeeping supervisor know about your complaint so it will not happen again. Your feedback is invaluable to us and we appreciate your patronage. We hope you will give us another try down the road. Best wishes, Victoria Lombardelli General Manager

"Comfortable, friendly hotel"

5
User 25/02/2019

The Inn at Santa Fe Hotel is a comfortable small hotel with all the amenities and friendly staff. The winebar was pleasant and Billy was very friendly and fun. Oscar at the front desk was very accommodating and assisted however he could. There are outlet stores nearby and a great breakfast in the am as well. I would definitely stay here again!

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I will be sure and let our staff know about your compliments. We are so happy to hear that you will be staying with us again. Warm wishes, Victoria Lombardelli General Manager

"Quiet, clean comfortable hotel"

5
ColoradoPonyGirl, Fort Garland, Colorado 19/02/2019

This is a very nice little hotel with a lot of heart. The staff was welcoming and I was tired after a long drive through a blizzard. A fireplace in the bar/restaurine was inviting as we as the spa in the inner courtyard. My room was clean, comfortable and quiet. I enjoyed a snack from the restaurant at happy hour and every one was so nice. On the main drag but at the quiet end of town it is easy to find with ample parking. Next door is a fashion outlet mall for anything you may have forgotten to bring on your trip. I have stayed at several places in Santa Fe and I really liked this nice hotel.

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a thoughtful review. We are thrilled you were happy with your stay and that you felt our hotel had a lot of heart. We try! And it is nice to be appreciated. We look forward to your next visit. Warm regards, Victoria Lombardelli General Manager

"Best Hotel Ever"

5
User 13/02/2019

The accommodation for this Hotel was exceptional and the full breakfast was so tasty and plentiful...the location to the 25 freeway was so convenient and the staff so friendly.... I highly recommend this HotelHotel and will return again one day

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, What a nice review. We love being called exceptional. Made our day! Thank you for your excellent recommendation. Sincerely, Victoria Lombardelli General Manager

"My stay at the Inn at Santa Fe."

5
Climber49200278324, Angel Fire, New Mexico 11/02/2019

Recently I spent 5 nights at the Inn at Santa Fe. Enjoyed the fullbreakfast, jacuzzi, and reading the complimentary paper over fresh coffee. Very helpfu staff. It's my Go To place when i visit Santa Fe.

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are thrilled to be your "go to" hotel. We look forward to the next time you are in town. Thank you for taking the time to leave your feedback. Warm regards, Victoria Lombardelli General Manager

"Nice place to stay"

4
Garry T, Gallup, New Mexico 10/02/2019

Stayed here because they take dogs and our 2 Boxers love to go. The front desk was helpful in recommendations for directions and places to eat. The serve food, beer and wine in the evening which made it nice on our first night there. The rooms were decent and clean but not to large.

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your kind review. We are happy your Boxers enjoyed their stay. Please come visit us again soon. Best wishes, Victoria Lombardelli General Manager

"Hidden Gem!"

5
User 08/02/2019

This was my first stay here and I couldn't be happier! Jaime and Billy were very friendly and accommodating. I ate at the cafe every night of my stay and the food was excellent!! Alex is a great cook! This is now my “go to” hotel when I come to Sant Fe, great find!

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are thrilled you were happy with your stay. What a compliment to be your new "go to" hotel. We are honored. We look forward to your next visit! Warm regards, Victoria Lombardelli General Manager

"always great"

5
User 22/01/2019

I have been staying at this hotel for 5 years on and off. My grandchildren live close by and when I want extra time with them I take them to this hotel OR I stay with my husband as we visit. The rooms are clean, service is wonderful and breakfast is something we look forward to. My granddaughter loves to have her breakfast near the fireplace.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, There is no greater compliment than return guests. We are so glad you enjoy our hotel. And your granddaughter is a smart gal! Nothing like breakfast by the fireplace. Warm regards, Victoria Lombardelli General Manager

"Pet Owner's delight"

5
Jane C, Lincoln 19/01/2019

Access to interstate is perfect. Free wi-fun is appreciated. Staff makes thoughtful concesions and accommodations for road-weary travelers and their pets. I appreciate them treating our pets like family.

"Quaint decor, charming breakfast nook, comfortable room"

4
J. O, Las Cruces, New Mexico 18/01/2019

Quaint decor, charming breakfast nook, comfortable room. Very accommodating parking lot, fresh, fresh cooked breakfast buffet and pleasant professional staff. Free wifi, clean hot tub and safe large vehicle parking.

"Amazing Management!"

5
User 15/01/2019

i have to admit, I was a little Leary about staying at this hotel again. I stayed last summer and wasn't impressed AT ALL! I am so grateful I decided to give it another shot. My husband and I were so tired from traveling all day we just wanted to get a room and go straight to bed. At check in we found ourselves chatting away with the beautiful blonde at the front desk, Jamie. She was so welcoming and made us feel comfortable and at home. She told us about happy hour, so we thought why not have a night cap sitting in front of the cozy fireplace. There we had the pleasure of chatting with Jamie again! She even turned into our bartender! I just can't say enough about her and her friendly welcoming nature. Thank you Jamie! We will be back!!

"Revolutionary pet hotel"

5
User 13/01/2019

The closing on our house was delayed by about two weeks. This was the ONLY hotel with availability right before Christmas that allowed our 5 dogs. No pet maximum (quantity or size) and only a one time pet fee of $25 - and a pets only wing. It's perfect! The staff members were all exceptional. We self reported to the front desk that our dogs were barking one day when we returned to the hotel, we wanted to see if anyone complained. Not only were there no reports of a complaint, the staff member asked for our room number, asked if the dogs were nice, and said if she hears them bark she'll go into the room and play with them. Who does that???? The bartender, Billy Cawley, was also exceptional. We felt like we were old friends from the minute we met him. The food in the bar was great. We spent much time with him sitting by the fire and look forward to going back just to hang out with him. The room was perfect for the price. The only complaint, and this is no secret, is the amount of help they have for breakfast time. They are very understaffed. One person cooking, cleaning, and providing service. It's just impossible for one person to be successful doing all of this, they run out of food and the dishes pile up. The woman should be commended for all that she does because she is amazing and a great cook. We never were angry about the lack of food because we knew how much pressure she was under — we actually asked if we could help.

"Best staff ever"

5
User 10/01/2019

It may be a chain but during my stay the staff was immediately personable and went the extra mile for me every time we interacted. The bartender, Billy, was extremely helpful and friendly and made our nights by the fire super cheery. Jaime at the desk hooked me up with a humidifier (extremely necessary for this visitor to the desert) and Jorge and Tony are fantastic shuttle drivers. Danielle at the desk was unfailingly fantastic, too. They erased every fear I had of staying at a chain. Also, the rooms were extremely clean and while I never saw the cleaning staff they should be thanked well!

"Tiny Rooms Never Udated"

2
User 03/01/2019

I have stayed in this hotel several times over several years. The rooms are very small, the carpets are worn and frayed, and the furniture is dilapidated. The desk chair in our room had upholstery that was ripped open in several places. The heat/AC units sometimes function and sometimes not. The door locks do not function properly in several of the rooms. This hotel is sometimes very noisy. The best aspect of this hotel is the included breakfast. This is a two star hotel that would be a decent value at $60-70 per night but, the rates are jacked up to a ridiculous $150 per night during some times of the year. Don't get ripped off by the greedy management at this hotel.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I apologize you were not satisfied with your stay. We appreciate your feedback as it helps us become a better hotel. We hope you have a wonderful New Year. Best wishes, Victoria Lombardelli General Manager

"Superior Customer Service"

5
Ricksum10, Dallas, United States 30/12/2018

We came to Santa Fe on a spur of the moment and could not be happier with our hotel choice. The hotel is very pet friendly. Our German Shepard made friends with everyone. Jamie, the F&B manager, was phenomenal. She was extremely polite when we were checking in and has always been helpful with any questions we asked. Also, Billy Cawley, the bartender, was outstanding. Friday night when we went down for dinner, the place was packed due to the weather. Billy was not only the bartender, but also the waiter and food server. With all the people that were there, he had a great attitude and was pleasant and accommodating to everyone. Jamie also helped out when she could when she was not helping people at the front desk. We stayed Friday until leaving Monday. We ate there Saturday night and went to have a nightcap on Sunday. We had several interactions with Jamie and Billy. They were always friendly and helpful in every way. I highly recommend this hotel because of the quality of the rooms and the service that Jamie and Billy offered. You will not be disappointed.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are so happy you enjoyed your stay. I will be sure to pass on your compliments to the staff and I am thrilled to hear they made you feel at home. And yes we love pets! Glad your German Shepard made some new friends. Best wishes in the New Year! Victoria Lombardelli General Manager

"Poor Lodging, No breakfast food, restocked!!!"

1
H4261UFdavidl, Catalina Foothills, Arizona 26/11/2018

My handicapped mother who is 85 yrs. old, my disabled niece and my sister, her husband stayed here on their way from Colorado to Arizona for the Thanksgiving Holiday. When booking the room, I was assured that their would be (2) queen beds in one room, and the other room would be handicapped, queen also. That was not the case, upon arrival they were given a room with twin beds, and the service was not happening. The next morning the breakfast bar was depleted, and no one was around to restock the breakfast items. I would not recommend to anyone, coming or going!

Victoria L, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your feedback as your comments are very important to us. We are addressing your concerns and apologize you were not completely satisfied with your stay. We hope you will try us again next time you are in Santa Fe. Have a wonderful holiday season! Victoria Lombardelli General Manager

"Highly recommend"

4
Zaguits, Lafayette 21/11/2018

It was our first night in a SureStay Connection hotel. Staff was very friendly, knowledgeable and helpful. Room was well equipped and quiet. The location allows easy access to most Santa Fe attractions and to I25. Included Breakfast is very good. Management's concern to eliminate single use plastic or styrofoam was very appreciated. All these positive points made us change our plans and stay another night. We will be back.

Victoria L, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are so happy you decided to stay another evening because you liked the hotel. Such a nice compliment to the staff and I. And yes we do try and do our part for the environment. Have a wonderful holiday and we look forward to your next visit! Victoria Lombardelli General Manager

"Best of the best western I have stayed at in the USA"

5
Mek59, Queensland, Australia 17/10/2018

1 polite pleasant greeting at front desk 2 charming room 3 honest establishment 4 cafe resturant with good food and beer plus wine 5 well priced 6 restaurant staff great helpful and courteous 7 easy to find 8 Comfortable room I just hope breakfast is good coffee smells fantastic as you walk in

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, You made my day! Thank you for the compliment. We appreciate it very much. The staff and I look forward to your next visit. Warm regards, Victoria Bruneni General Manager

"Friendliest staff ever, comfy beds, great amenities"

5
janieqjones, Alexandria, Virginia 04/10/2018

Our truck broke down as we were moving from Denver to Las Vegas, and the Inn at Santa Fe was the closest place to stay. They turned what could have been a disaster into a really enjoyable experience -- well, everything but the part where we had to fix the truck. :) The employees, especially Danielle, went out of their way to help us out when we didn't know how long it might take to get the car fixed -- Danielle let us stay a bit past checkout time with no problem so all our stuff was safe while we waited, and she even gave us lunch recommendations in the meantime. Also the gentleman who checked us in on Wednesday night was incredibly accommodating and had some fun trivia to offer about Santa Fe. :) We could not be more grateful for such friendly faces after a weary day and we will definitely recommend the Inn at Santa Fe to everyone we know whether their truck breaks down or not!

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a nice review. We are so happy we could help out. How stressful to break down when moving! We are glad you were able to get your truck fixed and hope you will come see us again for a holiday as Santa Fe is a special city to visit. I will be sure and pass on your compliments to the staff. Best wishes in Las Vegas! Sincerely, Victoria Bruneni General Manager

"Lucky Find"

5
skyecameron, Fond du Lac, Wisconsin 19/09/2018

We found this great hotel by the reviews on Trip Advisor. The staff was very friendly and helpful. The complimentary breakfast was amazing and had a variety of options plus the staff was constantly replacing fresh food and coffee. The pool was in good condition and heated to perfection, and the hot tub was sooo relaxing! The housekeeping staff did a fantastic job cleaning up the room and replacing used toiletries. All in all, we highly recommend the Inn, in fact we stayed an extra night because we liked it so much!

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a treat to read that you found our hotel to be a "Lucky Find" and even better that you stayed an extra night. We value your feedback and appreciate your kind words. Warm regards, Victoria Bruneni General Manager

"Nice hotel with excellent views"

5
User 29/08/2018

This hotel is south of the city and has a nice atmosphere. The hotel is very clean and the breakfast is excellent. It's close to everything just up the road. I was here for a week and a half and I will stay here again

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a nice review to read. We appreciate your kind words about our hotel and your excellent rating. We look forward to your next visit. Sincerely, Victoria Bruneni General Manager

"Great Experience"

5
007Linda44, Tucson, Arizona 28/08/2018

As a last minute decision I stayed at the Inn At Santa Fe for 2 days and had a wonderful experience. The Inn itself is clean and charming with a Southwestern feel. The food was good and the location off 25 was easy to drive to. The lady at the front desk, Danielle was helpful setting up the shuttle for me and recommending places to visit and eat. I was able to take a free shuttle back and forth downtown which I would recommend to anyone. The shuttle driver Troy was great. He helped me get my bearings downtown and recommended places to visit and eat. He was familiar with information about the Santa Fe Opera which I went to see. All in all a very good experience.

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your excellent rating. It means so much to the staff and I. We hope you will stay with us again the next time you visit Santa Fe. Warm regards, Victoria Bruneni General Manager

"very nice place"

5
congra1948, Rome, Italy 27/08/2018

great location great room i would go back any time located at the beginning of santa fe near high way personnel was great !!great parking Fresh air home cooked breakfast close to Major attrAction in santa fe

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, So nice to read this lovely review. We appreciate your business very much and are so glad you were happy with your room and breakfast. We look forward to your next visit. Best wishes, Victoria Bruneni General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.