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SureStay Collection Hotel by Best Western Inn at Santa Fe, Santa Fe

8376 Cerrillos Road, 87507-4413, Santa Fe, United States - See on a map
SureStay Collection by Best Western Inn at Santa Fe - Welcome to the SureStay Collection by Best Western Inn at Santa Fe! The SureStay Collection by Best Western Inn at Santa Fe is ideally located in the center of Santa Fe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Find your refuge in the southwest at the SureStay Collection by Best Western Inn at Santa Fe, a tranquil boutique destination surrounded by the region's rich history and world-famous cuisine. Stay and relax in the fireplace lounge, soothe tired muscles in the sauna or sip a glass of wine by the pool after an exhilarating day of skiing. Only 15 minutes to Museum Hill and the Plaza, two central destinations for exploring the city's finest museums, architecture and the world's greatest collections of Native American art. Check in 3:00 p. m. - Check out 12:00 p. m.

SureStay Collection

Hotel by Best Western Inn at Santa Fe

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 698 guest reviews
NOTE ISSUED
Excellent
343
Very Good
206
Average
94
Poor
30
Terrible
25
REFER TO NOTICE
Business Business
89
Couples Couples
287
Family Family
148
Friends getaway Friends getaway
75
Solo travel Solo travel
61
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Location"

3
Jane C, Lincoln 10/05/2019

Excellent staff, pet-friendly spot just off the interstate, close to Starbucks and gas station. Rooms are not in the best shape, but when you travel with pets, that's not usually your biggest concern.

"Excellent value for a stay in Sante Fe"

5
ParkGroupie, Saint Louis, Missouri 08/05/2019

This hotel is well out from most tourist attractions but it is still a very good value for the price. The room was very clean , the bathroom was a nice size and the bed was perfect. There is a reasonably priced restaurant in the hotel and that is where they set out the free breakfast, which has a very nice variety each morning.

"Great value"

5
User 08/05/2019

Very pleasant hotel that's a great value for the money. The staff were polite, professional and helpful and there was no issue with my dogs staying with me. Breakfast was also included in the price and was better than most hotel breakfasts. We'll definitely stay again.

"Passing through"

5
Janet6844, Hoxie, Kansas 04/05/2019

Very nice little hotel, clean & comfortable. Close to I-25 so convenient for people traveling through. Very friendly & helpful staff, pet-friendly rooms available. EXCELLENT breakfast with attentive person keeping many options supplied. Much better than most free hotel breakfasts. Positive experience!

"Excellent Santa Fe hotel with easy access to airport"

5
Ray F, Shirley, Massachusetts 24/04/2019

Enjoyed our stay at the hotel. We wanted something clean with easy access to the Santa Fe airport and this hotel is perfect. Staff was very friendly and hotel is great value for the price. Would stay again for sure.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Happy to hear you would stay with us again and that you found us to be a great value. I will be sure and pass on your compliments to the staff. We hope to see you soon! Best wishes, Victoria General Manager

"Excellent"

5
User 17/04/2019

The best experience I have ever had in staying at the Inn Santa Fe! Definitely coming back. Everyone from the front desk to the restaurant staff not to mention housekeeping and maintenance crew were amazing!!!

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, You made our day with your review. Thank you so much for your compliments. We look forward to your next visit. Safe travels. Victoria Lombardelli General Manager

"Great Trip to Santa Fe"

5
Jet50503759728, Nashville, Tennessee 15/04/2019

What a great place to stay. The room was on the small side but it was very clean and the bed was great. The breakfast exceeded my expectations for what I consider a value priced stay and I noticed there was a minimal upcharge for a mini-suite. The location was great. I was in town for a wedding and not used to traveling solo but I felt safe and the staff was friendly.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We appreciate your lovely review. We are so glad you enjoyed your experience at our hotel. We try and make it a home away from home for our guests. We hope you will stay with us again the next time you visit. Sincerely, Victoria Lombardelli General Manager

"excellent customer service!"

4
User 05/04/2019

While my stay was pleasant, I was most impressed by the excellent customer service. In particular, Oscar at the front desk went out of his way to accommodate my transportation needs. I was in town without a car, and when Uber let me down, Oscar not only gave me a lift to downtown in the evening, he also took me to the airport early the following morning. And when I was billed for my stay, rather than the third party who was picking up the tab, Oscar immediately corrected the problem. He's a generous, solicitous employee who deserves recognition for his fine work. Thanks, Oscar!

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I will be sure and pass on your compliments to Oscar. He is a wonderful part of our team and we are lucky to have him. We appreciate your patronage. Best wishes, Victoria Lombardelli General Manager

"Poor Sleep Quality"

3
kasejason, Chicago, Illinois 31/03/2019

We spent two nights at this hotel on a recent spring break trip. There were some things that we really liked about the hotel but also a few problems that we encountered. The Good Breakfast was delicious and offered many options, including scrambled eggs, various oatmeal, chorizo scramble, beans, toast, apples, oranges, home fries, juices, a pancake machine, cereal, sausage, and homemade muffins. The shower in our room was spacious and the temperature was consistent. The front desk staff were pleasant. The TV had hundreds of channels including some premium content in the form of HBO and its various offerings. The Bad The walls at this hotel are very thin and we could hear every noise in adjacent rooms and in the hallways. I could not sleep past 7:00 AM as doors from other rooms would slam, causing our walls to vibrate. In addition, there was an annoying buzzing coming from the room above us. It sounded like an alarm going off and it wouldn't stop. It began at 7:00 AM and continued on and off for another 30 minutes each morning. We think it was just another guest who kept hitting snooze as knocking on the ceiling got the alarm to stop. This just further illustrates the lack of soundproofing at this hotel. The hotel's only source of water was a lemon and lime infused water cooler in the breakfast area. This water was very acidic and did not taste good at all. We later discovered that there was a water cooler in the workout room, but it was too late to benefit us. There was a safe in the room located near the ceiling. It had a door that swung open into the room. While retrieving items from my suitcase, I frequently came close to smashing my head on the safe door. It was not possible to keep this door closed unless we locked the safe. There was a strong smell of epoxy when we entered our room. This was not a major problem for us, but it could easily bother guests prone to headaches from such odors. We also found a screw on the floor near the bathroom. This made us question how carefully the room had been cleaned, as a simple vacuuming should have taken care of this screw. All in all, our stay here wasn't too bad, but it certainly had some issues. Because of the noise and difficulty of sleeping, I would not choose to stay here again.

Jill W, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your detailed review. We will be sure and go over your invaluable feedback. Best wishes, Victoria Lombardelli General Manager

"Traveling Through With Pets"

1
533tesad, Agua Fria, New Mexico 12/03/2019

This place has decent ratings across the board, but, based on what will be our one and only night ever here, I cannot give it any more than 1 star. We were traveling with our dogs, so booked a pet-friendly room. Immediately upon opening the door, we were assailed with musty, wet dog, too many animals have stayed here and left their mark smells. We turned on the ac hoping that would help, which it didn't. Looking around the room, it's obvious it hasn't been thoroughly cleaned in some time. If we hadn't already had a long day in the car, we would have tried to find someplace else to stay. Maybe the other rooms are nicer, but this one, ugh!!

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We apologize you did not have a positive experience in our pet rooms. We do shampoo the pet room carpets once a week and rarely get complaints about those rooms as our four-legged guests are very important to us. I will let our housekeeping supervisor know about your complaint so it will not happen again. Your feedback is invaluable to us and we appreciate your patronage. We hope you will give us another try down the road. Best wishes, Victoria Lombardelli General Manager

"Comfortable, friendly hotel"

5
User 25/02/2019

The Inn at Santa Fe Hotel is a comfortable small hotel with all the amenities and friendly staff. The winebar was pleasant and Billy was very friendly and fun. Oscar at the front desk was very accommodating and assisted however he could. There are outlet stores nearby and a great breakfast in the am as well. I would definitely stay here again!

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I will be sure and let our staff know about your compliments. We are so happy to hear that you will be staying with us again. Warm wishes, Victoria Lombardelli General Manager

"Quiet, clean comfortable hotel"

5
ColoradoPonyGirl, Fort Garland, Colorado 19/02/2019

This is a very nice little hotel with a lot of heart. The staff was welcoming and I was tired after a long drive through a blizzard. A fireplace in the bar/restaurine was inviting as we as the spa in the inner courtyard. My room was clean, comfortable and quiet. I enjoyed a snack from the restaurant at happy hour and every one was so nice. On the main drag but at the quiet end of town it is easy to find with ample parking. Next door is a fashion outlet mall for anything you may have forgotten to bring on your trip. I have stayed at several places in Santa Fe and I really liked this nice hotel.

vlombardelli, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a thoughtful review. We are thrilled you were happy with your stay and that you felt our hotel had a lot of heart. We try! And it is nice to be appreciated. We look forward to your next visit. Warm regards, Victoria Lombardelli General Manager

"Best Hotel Ever"

5
User 13/02/2019

The accommodation for this Hotel was exceptional and the full breakfast was so tasty and plentiful...the location to the 25 freeway was so convenient and the staff so friendly.... I highly recommend this HotelHotel and will return again one day

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, What a nice review. We love being called exceptional. Made our day! Thank you for your excellent recommendation. Sincerely, Victoria Lombardelli General Manager

"My stay at the Inn at Santa Fe."

5
Climber49200278324, Angel Fire, New Mexico 11/02/2019

Recently I spent 5 nights at the Inn at Santa Fe. Enjoyed the fullbreakfast, jacuzzi, and reading the complimentary paper over fresh coffee. Very helpfu staff. It's my Go To place when i visit Santa Fe.

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are thrilled to be your "go to" hotel. We look forward to the next time you are in town. Thank you for taking the time to leave your feedback. Warm regards, Victoria Lombardelli General Manager

"Nice place to stay"

4
Garry T, Gallup, New Mexico 10/02/2019

Stayed here because they take dogs and our 2 Boxers love to go. The front desk was helpful in recommendations for directions and places to eat. The serve food, beer and wine in the evening which made it nice on our first night there. The rooms were decent and clean but not to large.

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your kind review. We are happy your Boxers enjoyed their stay. Please come visit us again soon. Best wishes, Victoria Lombardelli General Manager

"Hidden Gem!"

5
User 08/02/2019

This was my first stay here and I couldn't be happier! Jaime and Billy were very friendly and accommodating. I ate at the cafe every night of my stay and the food was excellent!! Alex is a great cook! This is now my “go to” hotel when I come to Sant Fe, great find!

HomeAwayFromHomeabc, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are thrilled you were happy with your stay. What a compliment to be your new "go to" hotel. We are honored. We look forward to your next visit! Warm regards, Victoria Lombardelli General Manager

"always great"

5
User 22/01/2019

I have been staying at this hotel for 5 years on and off. My grandchildren live close by and when I want extra time with them I take them to this hotel OR I stay with my husband as we visit. The rooms are clean, service is wonderful and breakfast is something we look forward to. My granddaughter loves to have her breakfast near the fireplace.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, There is no greater compliment than return guests. We are so glad you enjoy our hotel. And your granddaughter is a smart gal! Nothing like breakfast by the fireplace. Warm regards, Victoria Lombardelli General Manager

"Pet Owner's delight"

5
Jane C, Lincoln 19/01/2019

Access to interstate is perfect. Free wi-fun is appreciated. Staff makes thoughtful concesions and accommodations for road-weary travelers and their pets. I appreciate them treating our pets like family.

"Quaint decor, charming breakfast nook, comfortable room"

4
J. O, Las Cruces, New Mexico 18/01/2019

Quaint decor, charming breakfast nook, comfortable room. Very accommodating parking lot, fresh, fresh cooked breakfast buffet and pleasant professional staff. Free wifi, clean hot tub and safe large vehicle parking.

"Amazing Management!"

5
User 15/01/2019

i have to admit, I was a little Leary about staying at this hotel again. I stayed last summer and wasn't impressed AT ALL! I am so grateful I decided to give it another shot. My husband and I were so tired from traveling all day we just wanted to get a room and go straight to bed. At check in we found ourselves chatting away with the beautiful blonde at the front desk, Jamie. She was so welcoming and made us feel comfortable and at home. She told us about happy hour, so we thought why not have a night cap sitting in front of the cozy fireplace. There we had the pleasure of chatting with Jamie again! She even turned into our bartender! I just can't say enough about her and her friendly welcoming nature. Thank you Jamie! We will be back!!

"Revolutionary pet hotel"

5
User 13/01/2019

The closing on our house was delayed by about two weeks. This was the ONLY hotel with availability right before Christmas that allowed our 5 dogs. No pet maximum (quantity or size) and only a one time pet fee of $25 - and a pets only wing. It's perfect! The staff members were all exceptional. We self reported to the front desk that our dogs were barking one day when we returned to the hotel, we wanted to see if anyone complained. Not only were there no reports of a complaint, the staff member asked for our room number, asked if the dogs were nice, and said if she hears them bark she'll go into the room and play with them. Who does that???? The bartender, Billy Cawley, was also exceptional. We felt like we were old friends from the minute we met him. The food in the bar was great. We spent much time with him sitting by the fire and look forward to going back just to hang out with him. The room was perfect for the price. The only complaint, and this is no secret, is the amount of help they have for breakfast time. They are very understaffed. One person cooking, cleaning, and providing service. It's just impossible for one person to be successful doing all of this, they run out of food and the dishes pile up. The woman should be commended for all that she does because she is amazing and a great cook. We never were angry about the lack of food because we knew how much pressure she was under — we actually asked if we could help.

"Best staff ever"

5
User 10/01/2019

It may be a chain but during my stay the staff was immediately personable and went the extra mile for me every time we interacted. The bartender, Billy, was extremely helpful and friendly and made our nights by the fire super cheery. Jaime at the desk hooked me up with a humidifier (extremely necessary for this visitor to the desert) and Jorge and Tony are fantastic shuttle drivers. Danielle at the desk was unfailingly fantastic, too. They erased every fear I had of staying at a chain. Also, the rooms were extremely clean and while I never saw the cleaning staff they should be thanked well!

"Tiny Rooms Never Udated"

2
User 03/01/2019

I have stayed in this hotel several times over several years. The rooms are very small, the carpets are worn and frayed, and the furniture is dilapidated. The desk chair in our room had upholstery that was ripped open in several places. The heat/AC units sometimes function and sometimes not. The door locks do not function properly in several of the rooms. This hotel is sometimes very noisy. The best aspect of this hotel is the included breakfast. This is a two star hotel that would be a decent value at $60-70 per night but, the rates are jacked up to a ridiculous $150 per night during some times of the year. Don't get ripped off by the greedy management at this hotel.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, I apologize you were not satisfied with your stay. We appreciate your feedback as it helps us become a better hotel. We hope you have a wonderful New Year. Best wishes, Victoria Lombardelli General Manager

"Superior Customer Service"

5
Ricksum10, Dallas, United States 30/12/2018

We came to Santa Fe on a spur of the moment and could not be happier with our hotel choice. The hotel is very pet friendly. Our German Shepard made friends with everyone. Jamie, the F&B manager, was phenomenal. She was extremely polite when we were checking in and has always been helpful with any questions we asked. Also, Billy Cawley, the bartender, was outstanding. Friday night when we went down for dinner, the place was packed due to the weather. Billy was not only the bartender, but also the waiter and food server. With all the people that were there, he had a great attitude and was pleasant and accommodating to everyone. Jamie also helped out when she could when she was not helping people at the front desk. We stayed Friday until leaving Monday. We ate there Saturday night and went to have a nightcap on Sunday. We had several interactions with Jamie and Billy. They were always friendly and helpful in every way. I highly recommend this hotel because of the quality of the rooms and the service that Jamie and Billy offered. You will not be disappointed.

Departure02636396564, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are so happy you enjoyed your stay. I will be sure to pass on your compliments to the staff and I am thrilled to hear they made you feel at home. And yes we love pets! Glad your German Shepard made some new friends. Best wishes in the New Year! Victoria Lombardelli General Manager

"Poor Lodging, No breakfast food, restocked!!!"

1
H4261UFdavidl, Catalina Foothills, Arizona 26/11/2018

My handicapped mother who is 85 yrs. old, my disabled niece and my sister, her husband stayed here on their way from Colorado to Arizona for the Thanksgiving Holiday. When booking the room, I was assured that their would be (2) queen beds in one room, and the other room would be handicapped, queen also. That was not the case, upon arrival they were given a room with twin beds, and the service was not happening. The next morning the breakfast bar was depleted, and no one was around to restock the breakfast items. I would not recommend to anyone, coming or going!

Victoria L, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your feedback as your comments are very important to us. We are addressing your concerns and apologize you were not completely satisfied with your stay. We hope you will try us again next time you are in Santa Fe. Have a wonderful holiday season! Victoria Lombardelli General Manager

"Highly recommend"

4
Zaguits, Lafayette 21/11/2018

It was our first night in a SureStay Connection hotel. Staff was very friendly, knowledgeable and helpful. Room was well equipped and quiet. The location allows easy access to most Santa Fe attractions and to I25. Included Breakfast is very good. Management's concern to eliminate single use plastic or styrofoam was very appreciated. All these positive points made us change our plans and stay another night. We will be back.

Victoria L, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, We are so happy you decided to stay another evening because you liked the hotel. Such a nice compliment to the staff and I. And yes we do try and do our part for the environment. Have a wonderful holiday and we look forward to your next visit! Victoria Lombardelli General Manager

"Best of the best western I have stayed at in the USA"

5
Mek59, Queensland, Australia 17/10/2018

1 polite pleasant greeting at front desk 2 charming room 3 honest establishment 4 cafe resturant with good food and beer plus wine 5 well priced 6 restaurant staff great helpful and courteous 7 easy to find 8 Comfortable room I just hope breakfast is good coffee smells fantastic as you walk in

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, You made my day! Thank you for the compliment. We appreciate it very much. The staff and I look forward to your next visit. Warm regards, Victoria Bruneni General Manager

"Friendliest staff ever, comfy beds, great amenities"

5
janieqjones, Alexandria, Virginia 04/10/2018

Our truck broke down as we were moving from Denver to Las Vegas, and the Inn at Santa Fe was the closest place to stay. They turned what could have been a disaster into a really enjoyable experience -- well, everything but the part where we had to fix the truck. :) The employees, especially Danielle, went out of their way to help us out when we didn't know how long it might take to get the car fixed -- Danielle let us stay a bit past checkout time with no problem so all our stuff was safe while we waited, and she even gave us lunch recommendations in the meantime. Also the gentleman who checked us in on Wednesday night was incredibly accommodating and had some fun trivia to offer about Santa Fe. :) We could not be more grateful for such friendly faces after a weary day and we will definitely recommend the Inn at Santa Fe to everyone we know whether their truck breaks down or not!

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a nice review. We are so happy we could help out. How stressful to break down when moving! We are glad you were able to get your truck fixed and hope you will come see us again for a holiday as Santa Fe is a special city to visit. I will be sure and pass on your compliments to the staff. Best wishes in Las Vegas! Sincerely, Victoria Bruneni General Manager

"Lucky Find"

5
skyecameron, Fond du Lac, Wisconsin 19/09/2018

We found this great hotel by the reviews on Trip Advisor. The staff was very friendly and helpful. The complimentary breakfast was amazing and had a variety of options plus the staff was constantly replacing fresh food and coffee. The pool was in good condition and heated to perfection, and the hot tub was sooo relaxing! The housekeeping staff did a fantastic job cleaning up the room and replacing used toiletries. All in all, we highly recommend the Inn, in fact we stayed an extra night because we liked it so much!

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a treat to read that you found our hotel to be a "Lucky Find" and even better that you stayed an extra night. We value your feedback and appreciate your kind words. Warm regards, Victoria Bruneni General Manager

"Nice hotel with excellent views"

5
User 29/08/2018

This hotel is south of the city and has a nice atmosphere. The hotel is very clean and the breakfast is excellent. It's close to everything just up the road. I was here for a week and a half and I will stay here again

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Such a nice review to read. We appreciate your kind words about our hotel and your excellent rating. We look forward to your next visit. Sincerely, Victoria Bruneni General Manager

"Great Experience"

5
007Linda44, Tucson, Arizona 28/08/2018

As a last minute decision I stayed at the Inn At Santa Fe for 2 days and had a wonderful experience. The Inn itself is clean and charming with a Southwestern feel. The food was good and the location off 25 was easy to drive to. The lady at the front desk, Danielle was helpful setting up the shuttle for me and recommending places to visit and eat. I was able to take a free shuttle back and forth downtown which I would recommend to anyone. The shuttle driver Troy was great. He helped me get my bearings downtown and recommended places to visit and eat. He was familiar with information about the Santa Fe Opera which I went to see. All in all a very good experience.

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, Thank you for your excellent rating. It means so much to the staff and I. We hope you will stay with us again the next time you visit Santa Fe. Warm regards, Victoria Bruneni General Manager

"very nice place"

5
congra1948, Rome, Italy 27/08/2018

great location great room i would go back any time located at the beginning of santa fe near high way personnel was great !!great parking Fresh air home cooked breakfast close to Major attrAction in santa fe

Victoria B, General Manager at SureStay Collection by Best Western Inn at Santa Fe, responded to this review
Dear Guest, So nice to read this lovely review. We appreciate your business very much and are so glad you were happy with your room and breakfast. We look forward to your next visit. Best wishes, Victoria Bruneni General Manager

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