Best Western Hotel Lanai Garden Inn & Suites,  San Jose

3.5/5  - based on 221 guest reviews.
1575 Tully Road, 95122-2459, San Jose, United States - See map
+1 408 929 8100 +1 408 929 8140

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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based on 221 traveler reviews
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Experience Northern California from this comfortable and convenient San Jose hotel, located just minutes from popular attractions like HP Pavilion and the Winchester Mystery House. Located just off Highway 101, the Best Western Lanai Garden Inn & Suites makes it easy to explore the bustling city of San Jose and surrounding areas. Cheer on the San Jose Sharks at the nearby HP Pavilion or enjoy the oddities of the world-famous Winchester Mystery House. Families staying at this Northern California hotel can get their thrills at Raging Waters Water Park or California's Great America Amusement Park, or make a day of visiting San Francisco's Golden Gate Bridge, Ghirardelli Square and Fisherman's Wharf. There are also an abundance of dining and shopping options, like the East Ridge Mall, within minutes of the property. Also known as the Capitol of Silicon Valley, San Jose is home to many tech and manufacturing giants, including IBM, Google, Facebook, Cisco, GE, NASA and Ericsson, Inc. Our business guests appreciate the close proximity to these and other area attractions, like San Jose State University, the San Jose McEnery Convention Center and the San Jose Fairgrounds. Just eight miles from the San Jose International Airport, it's easy to come and go from this San Jose hotel. The Best Western Lanai Garden Inn & Suites offers the friendly customer service and comfortable accommodations guests have come to expect from Best Western. This San Jose hotel offers well-appointed guest rooms and suites, each complete with cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests will wake each morning to a complimentary full breakfast featuring fresh Belgian waffles, before enjoying an array of amenities such as an outdoor swimming pool and a business center. The Best Western Lanai Garden Inn & Suites is proud to offer superior customer service and a convenient location in San Jose. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 221 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
64
Verygood
 
78
Medium
 
47
Poor
 
21
Horrible
 
11
Business Business 86
Couples Couples 38
Family Family 71
Friends getaway Friends getaway 9
Solo travel Solo travel 12
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Lanai Garden Inn & Suites,San Jose
  • 4
    « Above my expectations »

    It was my first time staying at a BW. I really enjoyed my stay here. It blew my expectations out of the water. Very clean and comfortable. Breakfast options as good if not better than most other hotels. The coffee machine was exceptional. Better than most Hilton's and Holiday Inns I've stayed at. A+ on the coffee. I know for me and some others that might be the most important criteria.

    2
    « Noisy Road »

    If you are situated on the side of the hotel that is facing Tully Road you will hear nothing but Tully Road. Occasionally you can expect to be woken up by a garbage truck. The staff and amenities were perfectly fine but if you are a light sleeper, look elsewhere and insist you get an even numbered room.

    2
    « Way overpriced »

    I was prepared for freeway noise, but underestimated the neighborhood's residents ability to get on the freeway like a normal human being. The structure of the building allows you to be intimately involved in the volume and conversations of your neighbors water and bathroom usage.

    3
    « Great if price is under 170$ »

    I guess that you expect to get what you pay for. I booked this hotel for 140$ and just after one week price jumped to 240$. Bottom line, for the price I got, this is great place to stay. If it goes over 170-200$ I would expect more. Rooms are big and clean, well maintained and comfy to stay. There is no safe deposit box in the room! Basic breakfast not much variety. Don't expect much more that Bagley, pancakes and serials. Location, no complains. Not in center but lot of local simple shops and restaurants around.

    2
    « Impossible to sleep with highway noise + fire alarm »

    tl:dr -- don't come here expecting to sleep. The view from my room is nothing but cars, zooming by 50 feet away. About 1 out of 50 cars or motorcycles has a modified exhaust, loud enough to wake me, despite earplugs. Half the rooms here face the highway and there's no chance you'll get a good night's rest in them. The hotel is being incredibly greedy and should improve its windows or decommission the highway-facing rooms. For added injury, the fire alarm went off at 4am. The front desk person blamed a hotel guest for smoking right by the entrance. I asked why staff didn't notice someone smoking so close and for so long that they triggered an alarm...

    5
    « LOVE this place, can't get enough »

    I LOVE this hotel. I don't stay anywhere else when I come to San Jose. The staff is so friendly and accommodating. Breakfast is fresh and full of options. The rooms are clean and updated. I would recommend this hotel to anyone looking for a clean, affordable, and relaxing environment.

    4
    « Worth it! »

    Great location... close to everything don't let the neighborhood fool you. This hotel was very clean and reasonably priced! I never heard another person on the floor. Only the water pipes for showers.

    1
    « Broken bathroom, unemptied garbage, lack of concern »

    I arrived to discover that the room key did not work. after multiple attempts, the manager had to use a master key and then come back with keys. upon entering, I realized that the garbage from the previous occupant had not been emptied. The toilet handle leaked and was broken and the shower head was detached from the wall and water did not come out so we were unable to shower. The manager offered to empty the trash, but we had to leave and why was it not emptied before re renting the room??

    5
    « Very nice motel right off freeway »

    We had a very pleasant experience at the hotel while visiting family in San Jose over Thanksgiving. Very clean; comfortable bed; the serve yourself breakfast was so good, especially the "instant pancake" machine, we could hardly eat Thanksgiving dinner that evening!

    5
    « Great Hotel »

    The staff was friendly, room was clean and breakfast was decent. It's right off the freeway so that makes it easy to get to, but I just wish it was closer to more stores. If I am in the area again, I will stay here!

  • 2
    « Very Disappointing »

    This place relies purely on the fact that it is conveniently located. They charge exorbitant rates and obviously do not re-invest any of this money back into their establishment. I have to say the staff is very friendly and helpful. Everyone was great. The facility though, is greatly lacking. The plumbing needs to be improved. Also the paper-thin walls was a big drawback. I heard every neighbor flush their toilet, and the freeway noise all night. My room smelled musty, and was not well cleaned. It's only a mile from my client, but that's about all that is good here.

    5
    « Excellent »

    Excellent place to stay. Room location was quiet. Room was very clean. Due to room access only available from one main entrance at the front desk, the hotel felt very secure. Very convenient freeway access. Attractive price considering the full breakfast range offered.

    1
    « Too expensive »

    This hotel is overrated and un secured there was people walking around outside with hoodies from the bushes and I could not get in the door with my key at night I was not offered a late checkout and I'm a Diamond select member this hotel I would not recommend to anyone not even for one night!

    5
    « Hidden treasure »

    If you are looking for hotel within the shopping district, you've come the to right place. I would recommend this hotel for it's great location within the city, excellent customer service and wonderful staff. Hotel staff was very friendly, the room was really nice and clean. The front desk clerk was awesome being that things started out very busy checking in, but he checked in my crew very fast and helpful. Great place to stay

    5
    « Best Western in San Jose »

    The room is very clean and so comfortable. The hotel service is excellent, the hotel staff is also very friendly and helpful.The morning breakfast is the best. I would stay again at this hotel on my next trip.

    3
    « Didn't seem to care »

    The printer in the business center was out of toner and no one seemed to care enough to replace the cartridge until confronted. Also, you can hear every word said in the hallway. Water pressure fluctuates. BRING EAR PLUGS!!

    4
    « Good location hotel but everage services »

    The Hotel is at the corner of Tully road and 101 highway. It is convenient location for us to get everywhere We need to go in San Jose. Breakfast is poor. Houseskeeping make noisy when clean the room early in the morning, forget to provide shampoo and conditioner when make up room. We stayed four night there but probably not return if we find somewhere better. We prefer Bristol Hotel but it was fully booked during the time we were there.

    5
    « Excellent staff, clean, comfortable and wheelchair friendly accommodation »

    We arrived on a hot day after a long exhausting drive. Hotel staff were friendly, excellent customer service at the front desk, room service and at breakfast. Check in was quick and easy. The room was clean, spacious and comfortable. We stayed in disabled access room. The bathroom in the wheel chair accessible room is well designed with built in bench and grab bars located within reach. Had a pleasant stay at the hotel.

    5
    « Great Stay - Clean, Comfortable and Quiet, Excellent Customer Service »

    We stayed for a long weekend when it was very hot. Thankfully, the hotel staff did everything to make it the most comfortable stay for us. The staff was very helpful and checked us in quickly even when the hotel was full. The room was quiet and comfortable and importantly cool. We had several choices for breakfast and it got replenished quickly. Overall, a great stay here for the family.

    5
    « Great Hotel »

    Gerat Hotel and personal, room was nice and cleaned, AC worked great since it was a hot day/night when we arrived. Breakfast was awesome they had a great variety of food to choose from. the freeway to head back home was very close to us.

  • 4
    « Enjoyed our Stay »

    The Staff was friendly and welcoming. The breakfast was good and started early which was great for us since we had to leave so early. The coffee was very good too. The coffee machine offered so many choices.

    1
    « Worst experience in my 15 years of work travel »

    I have never left a hotel review prior to this one, but felt compelled to share the ridiculous experience at had at this hotel. I was in town for several days for work. The first evening around 6:30pm I began to hear drilling in room next to mine. It went on for about an hour. I called down to the front desk and they told me they were doing construction on the spa tub. I asked them to stop as it was now 7:30pm. The next afternoon I was in my room trying to get some work done around 6:00pm and I heard sawing and looked out my window to find construction workers sawing what looked like tile a few feet from my window (mind you I was on the first floor). I called the front desk and the lady told me yes they were doing construction but she couldn't do anything to stop it. I was not notified of any construction being done on the hotel prior to my stay or when I checked in. She said I would have to talk to the manager. She then called me back to say they were going to wrap it up. However, the power saw continued. I called again and she said I needed to "hang tight" until they finished up. I said that was unacceptable and it needed to stop now. She then came to my door and proceeded to tell me that there wasn't any construction next door. I told her it was just outside my window. And she accused me of being violent. Which I said I was certainly not. I did raise my voice. Obviously I was upset, but not violent. I was shocked at her attitude toward the situation. At that point, I shut the door and she said she was calling the cops. Are you kidding me? I then went to the window and took photos of the construction workers cleaning up their tools and putting them in their truck. To show the cops (although she did not actually call them...it was a completely ignorant comment to make, as my complaint was clearly justified). I would have gladly explained to them the situation and I am sure they would have been completely annoyed that they wasted their time with a justifiably upset customer who just wanted to some quiet to get work done. My company is paying $170 plus all the taxes for this per night. I only stayed at the Best Western because it was close to my appointments. Never again! I am sticking with Holiday Inn and Marriott from now on and I would recommend the same to anyone else. Again, in 15 years of constant travel as a sales manager I have never experienced such poor customer service and treatment from hotel staff. I have experiences that weren't the best, but never to the point of feeling compelled to take the time to write a review. Don't stay here!

    3
    « Decent »

    Pros: continental breakfast, spacious room, friendly staff, quick check in/out Cons: noise from Tully Rd, location, only one entrance/exit Stayed for 3 nights. Pleasant stay, no major issues. Suggest getting a rm facing away from Tully Rd or bring some ear plugs.

    5
    « Best Western-2nd to none! »

    The receptionist at this Best Western acted as if my problem was her's, She went out of her way to help me due to my suitcase not being packed. Everything about this hotel was delightful; an excellent room, exceptionally clean with a jaccuzi in one corner. Food was fresh and tasty for breakfast.

    4
    « Not a BW Plus, but close »

    Newer inside and out. Friendly staff, clean room, good freeway access, breakfast was just what you'd expect. Not a Best Western Plus, but close to it. Would have no problem staying here again. Weather was great, traffic was light. Starbucks close by.

    2
    « Uncomfortable stay »

    The hotel isn't awful. The rooms seem a bit old and the furniture has dings here and there. But at some point they decided to add motion detectors to the lights and they didn't plan it out very well. During the night, the light near the door would come on repeatedly when someone tossed and turned too much or something that would set it off. In contrast, the light would turn OFF when we were taking a shower and we'd have to get out, dripping on the floor, and wave our hands to get it to turn the lights back on again. It seems like such a small thing but it really made our stay uncomfortable.

    2
    « San Jose »

    The room was dingy and not clean. Cleaning staff was not thorough in cleaning from previous tenant. Cobwebs were seen in at least two different areas of the room. The manager tried to make it right but you can't cover up something that is not done properly.

    4
    « San Jose »

    The location of this hotel is right off the freeway although you might miss the sign after turning off the main road. Could use a bigger sign especially when Waze wants to misdirect you. Rooms quiet, very clean and the breakfast food was very fresh with a lot of options. Hotel staff helpful.

    4
    « Everything good price so expensive »

    I dont like price was too high compare same hotel in alameda st is cheaper only $70 dollars this one was $155 , but this one was closer with the place we supposed to meet the family reunion ( price not good ) service great ZENAIDA YOU THE BEST)

    5
    « Perfect place to stay »

    We were going to the Queen Concert at the SAP Center in San Jose and needed a place to stay. The BW Lanai Gardens was the perfect place to stay - it's right off the freeway, but quiet. It was an easy drive to the concert. The beds were super comfortable. The rooms and bathroom are simple but immaculate. The curtains had been replaced with shutters since the last time we stayed there - a very nice look. When we got back from the concert, we had a late dinner at the Denny's across the street - very convenient! The next morning we had the breakfast downstairs - great coffee machine with multiple choices including hot chocolate. The usual breakfast items - juice, cold cereal, pastries, cheese omelet, pancakes, etc. The manager Tuan (great guy) told us there are other eating places near by but Denny's fit the bill that late at night. They also have cookies at the desk in the afternoon! I would definitely stay there again the next time I'm in the San Jose area.

  • 2
    « Bugs - not what we were looking for »

    When we checked in, everything seemed fine. Check-in was ok. Room was ok. Nothing spectacular, average. While sitting in the chair I noticed something was on my arm - I thought it was an ant. Then there were more. Then we saw little bugs skittering. Had no idea what they were, but we wanted out. The front desk changed our room, but I was uneasy and itchy all night. I cancelled the stay for the next night. The woman at the front desk said I don't blame you. I mentioned the incident to the manager the next morning, who said he was aware of the problem and the exterminator was coming, but he didn't know what type of bug it was. I showed him a picture, and he seemed relieved when he said "Oh, baby cockroaches, those are easier to get rid of." I guess bed bugs are harder to remove. Yikes! He gave a $50.00 refund on the room; clearly not enough, but I just wanted to leave. We will not be returning to this hotel.

    2
    « Could be really nice! »

    Rooms are clean and tidy but security and temperatures are a concern. Room was located on the very furthest location from the front desk and the hallways are not air conditioned in the least. In fact, the pool access door was always kept open even when the sign said to keep it closed which added to the temperatures within the building. Always a nice breakfast provided but the new coffee machine gave more issues than necessary. Arrived during a later check in and the FD Staff informed us that we could not use Best Western point accumulation as we has booked through Expedia. On check out we inquired again to find that this was not the case and found that a random account number was listed on our account??? Hmmmm.... Very handy for travel but the sounds of cars and trunks on the on and off ramp would not be welcomed by the leisure traveler.

    1
    « WORST SERVICE EVER »

    i am a best western rewards member with a status of DIAMOND for my frequent stays at BEST WESTERN. i love the friendliness i receive when i stay with them. But in all my years i have never ever been treated like i was an inconvenience. This entire hotel staff is very shady. i tried calling to get the rude employees name that ruined my trip but they did not want to help me in any way what so ever. I understand that each hotel is privately owned so why would BEST WESTERN want to have such condescending employees represent them in such a way?? the front desk was the worst i have every encountered and the front desk either make the experience good or bad for every guest and it ruined mine. i HATE this hotel and will make sure my colleagues never stay here EVER!!!! i wish i could take my money back. i hope they learn some customer service and remember that sometimes a guest may be going threw some things in life and to always treat every guest the same not choose who we are nice too.. front desk was a male and Asian who made my night even worst after finding out my aunt just died. He had no idea what the meaning of customer service was!!!

    5
    « A Pleasant, Quiet Stay. »

    I had a pleasant, quiet stay which is exactly what I needed. If I had had any problems whatsoever I'm sure the Best Western staff would have found a solution to almost any major or minor situation. Thank you again for the pleasant stay.

    5
    « Just what we hope for when staying at a Best Western! »

    We stayed here while up at San Jose for one night for concert at the Club Rodeo. We usually stay at Best Westerns and found this to exceed our expectations. Here are the things that we loved: The breakfast has everything we hope for and more: omlets (rotates with scrambled eggs manager said), hot sausage, actually they had hot chicken noodle soup!, yogurt, boiled eggs, pancake (automatic maker), dry cereals (including my favorite: Kelloggs Frosted Flakes), oatmeal, apples, bananas, drinks (cranberry, apply, or orange juice), automatic coffee ( many kinds at the press of a button), danishes. Can't really list everything but for a Best Western I found it the best I see (10 out of 10 for a Best Western). Wifi: I video tape the concerts we go to and then process the media and upload to YouTube for fans who couldn't make it. I found the upload speed very satisfactory (probably almost the same as what we have at home). This is often not the case I find but was pleasantly surprised. Comfortable bed, refrig, microwave, and coffee maker. very friendly front desk manager (and breakfast assistant). Things I didn't like: I'm being picky here but I'll just note a few things that weren't perfect. I personally don't care for the type of coffee maker in the room (single cup, manual type) but not really that big a deal. The wallpaper in the outside hallways was starting to peel in some areas (I personally could care less about this but just list it for those who do care about such things). The manager stated that they were in progress with fixing that as well as some other renovations. Overall for the things that matter most to me I would give this place a 10 out of 10. If you are looking for perfect, very new, updated facilities then you might be a bit disappointed but for me I will DEFINITELY stay here the next time i'm in the San Jose area.

    4
    « Nice and quiet »

    Unfortunately I only stayed one night here after a long day at work and had to check out early the next morning but besides that this was a really nice place to stay and the staff at check in and check out were both very professional and efficient in getting me in and out when I needed too. If I'm ever in the area again, I will make it a goal to stay here longer.

    5
    « Great Personnel »

    If you are looking for a very nice hotel with surrounding restaurant's and shops also with freeway access this is your place. Most important to my family they have outstanding staff that treats you with superb respect and assists you without hesitation. Try them and you'll return again and again.

    2
    « Hash brown in the microwave »

    The staff was very kind. The problems were that when opening the microwave on our first night we going ab old McDonald's hashbrown. The pool was very small and the gate open caked every time it closed with no way to open it unless someone else was inside to let you in. The room smelled like smoke. The two beds had different mattresses on them.

    1
    « Terrible Service »

    Don't expect any help from the staff. They are understaffed, overwelmed too busy to even answer their phones. The rooms are "OK" and a reasonable value for the area. But, getting anything, (even a receipt) is beyond the ability of the staff.

    3
    « Only hotel in the area under two bills »

    Picked this hotel on price alone. There are many reviews pointing out the sketchy location - definitely not the best area but I have been in much worse. To put it in perspective the neighborhood behind the property has a home value of only $600K. NO fitness center. Limited parking shared with some small retail outlets next door. Limited walkalbe dinner choices. Friendly staff. Typical BW breakfast. Painfully slow internet. Pick an even numbered room to stay away from traffic noise. My room (111) was 17 steps from Tully Rd.

  • 5
    « Rainy day stopover »

    It started raining again at night just as I returned to San Jose. The private road to my house had been covered with a tree/rock/mud slide so I looked for a motel to stay that would be near where I had an appointment on Zanker Rd the following day, but that would be close to 101 where I would be heading south to go to Santa Maria on Saturday. Pretty much everything I needed was inside the BW, but that which wasn't was within walking distance. It was a nice quiet stay.

    4
    « near park and fly, and airport »

    Night clerk graciously assigned me a quiet room down the hall when I explained I'd be rising very early. Hot breakfast served at 6:30 but there were cereals, fruits, breads, juice at 5 am. NOTE: Entrance to hotel is NOT on Tully. Confusing, so turn onto Lanai, then into Sleep Train parking lot for the hotel entrance. No freeway noise, just a little from Tully. Staff very helpful.

    5
    « Excellent »

    This was night to visit the town and enjoyed very much.on this trip, I'm looking forward to stay there more for next time I'm in town. Also next to a freeway and a lot of food. Nice to take a walk around.

    3
    « Our stay »

    When we arrived to this location there were young friends of the agent hanging around front smoking and staring watching us. They were hanging out inside as well watching tv in the lounge area. Our room was good the bed was very comfortable but the sheets and bedsore had recent stains on them. GROSS!!!!

    5
    « Welcoming and friendly »

    We this is our second stay here and found them to be friendly and helpful. The night manager gave us a great recommendation for shopping and dining. The room was clean and comfortable. We got the suite with the king bed and sofa bed. The room was large and roomy. We plan on returning.

    5
    « Convenient Location & Great Service! »

    My husband and I stayed at Best Western Lanai for 3 nights in Sep 2016. While researching for my week, I noticed that the rate for weekdays are higher (about 45%) than the rate for weekends due to the Silicon Valley. Travelers come to San Jose on weekdays for business therefore Mon-Thu rate are high. If your dates are flexible, stay on Fri-Sun for a lower rate. Even with this supply/demand rule, the rate at BW Lanai is reasonable, even better comparing to other hotels in San Jose. Our room, 112, facing the back, was well maintained, comfortable, nice and clean! It was quiet at night. All staff members were very friendly and helpful. The manager, Tuan, was helpful, pleasant and nice. He gave us tips about restaurants, famous entrée for each restaurant, and suggestions for nearby attractions. The location is great, right at Hwy 101, less than 10 mins from San Jose Convention Center, Children's Discovery Museum of SJ, Vietnam Town, and Grand Century Shopping Mall. We enjoyed our stay at BW Lanai and would recommend this hotel.

    3
    « Business trip to the Bay Area »

    Bay area is very expensive to stay. For $175+ tax, this was a fair hotel to stay in. Staff was great, food was good. Bed was very comfortable. Room/Bathroom looked a little run down and some simple cosmetic attention would fix this. I would stay here again...

    4
    « Great Hotel - Bad Neighborhood »

    Room was clean, organized and suited for business travel. It was also very price competitive. Used my Best Western Rewards & Senior discounts. Front desk agent was very professional, although difficult to understand on the phone, due to the Vietnamese/Broken English communication. The neighborhood, however is run-down with many transients in the area, especially around local restaurants. Getting to the parking area and hotel is through the sleep train mattress center parking lot off of Lanai Ave. There is no driveway just to the hotel. But, it is right next to the 101 FWY, which makes it a convenient location. They have a security guard that roams the parking lot, or so they say - but they do have many disclaimer signs stating they are not responsible for loss or damage. I always get uneasy when seeing these signs, not that I expect them to be liable, but that they've had enough incidences to warrant the sign to begin with. Breakfast was as good as Holiday Inn Express, or the many that I've stayed at. The breakfast area was well-maintained with eggs, sausage, bacon, toast & muffins, cereal, yogurts, fresh fruit & juices.

    3
    « Good value for San Jose but tight parking »

    I stayed three nights while on business in San Jose. The room was very nice and the staff was friendly, however the neighborhood was sketchy and parking was pretty tight. Thankfully they have night parking lot security.

    5
    « Great room, great rate »

    Traveling back from So Cal and needed a place to stay. Found this hotel right on that route. The rates were excellent and the room was great. Very clean and spacious. Also, the breakfast was nice and made getting going in the morning much easier. Thanks for a nice break from the road.

  • 4
    « Moving to San Jose »

    This hotel was very reasonably priced for San Jose. It was quiet, had comfortable beds, good breakfast, and free parking. Overall very pleased with the value we received here and would definitely stay here again.

    2
    « Have stayed there several times before, but... »

    the room we had this time was in a bad state of disrepair. Paint peeling around the shower; mold up in the corner of the shower; partially-finished removal of wallpaper behind toilet; window that was VERY difficult to open. During our stays there before, the rooms have been clean and inviting, and staff very pleasant. This time, staff was still very nice, but room 208 should have been kept out of service until the obvious issues were resolved. Sad to say this might be the last time we stay there, which is too bad, since it was very affordable, and up until this last stay was our first choice.

    4
    « Good clean hotel for business travel »

    This Best Western has easy access off the highway. The double queen room was a very quiet and comfortable room. I would stay here again when traveling to San Jose on business. I definitely recommend this hotel.

    4
    « Passing through, great place to rest »

    We're were heading back south from an event in Berkeley and needed a good place to stay. We've always done well with Best Western and this one did not disappoint. Large room, friendly staff, and a good breakfast made our stay very enjoyable after a long day.

    4
    « Good value for San Jose »

    Located just off the freeway, 10 minutes from down town. Pleasant staff and super comfortable beds! Worked well for a four night stay when we needed to be in San Jose. Property is getting a little tired but everything worked OK. Typical breakfast, usual buffet but nothing special. Several fast food places close by but nothing classy.

    5
    « Boutique hotel, easy accessible, and very accommodating. »

    Lanai Garden is a small boutique hotel, kind of large enough to serve you, (Best Western network,) small enough to know you. Easy accessible, right on 101 and Tully exit, off ramp. Nice facility. Very accommodating staff. 4 stars for great staff. Bonus star for unique facility.

    4
    « Fine for one night on a road trip »

    We stayed here for one night only checking in late in the evening after landing at San Jose airport. It's only a 15 minute drive from the airport, not a scenic area but a no-frills motel, fine for a place to lay your head on a road trip. Breakfast was included, again, standard motel food. The staff were very friendly and helpful. Internet speed was fine.

    5
    « We enjoyed our stay! »

    We spent 4 nights are Best Western Lanai. Rooms were clean and comfortable; hot breakfast was excellent and we even enjoyed the pool! The location made it easy to find our way around. We will stay here on our next visit!

    3
    « Clean and comfortable »

    While the surrounding neighborhood the hotel resides in is a bit sketchy (and not one I would feel comfortable walking around), the hotel room was clean and the beds were comfortable. Stayed on the second floor so I didn't experience the 1st floor issues in the other comments. Staff was friendly.

    5
    « June 2015 Stay »

    Great location,First block off the the 101. No entrance off Tully Road driveway is on Lanai Avenue. Very quiet even though it is within a block of the 101. The room and the bathroom were clean and spacious. The bed was great, good nights sleep. Breakfast area was roomy. The breakfast was good. The woman preparing the food was very cheerful, I think she enjoyed her job. No guest laundry. Will stay again.

  • 5
    « Excellent Value »

    Our room was large and clean. The fact that the hotel and our room was clean is very important to us. Front desk staff [THUY & DILIP] was friendly, very helpful and efficient. Good location as it is right off 101. Always nice to start your day with a good complementary breakfast.

    3
    « Average »

    My husband and I stayed at the Best Western Lanai Garden Inn & Suites in June 2016. I would rate my overall stay experience at a 6 out of 10 (10 being the best). The staff at the front desk where not overly friendly, but were professional. The bed was comfortable. The pillows were acceptable. The room was not amazingly clean, but not filthy. The bathroom was clean. The hallways on the other hand did not looked vacuumed and was stained more than I would have liked. Hotel has a slightly dated feel. The pool had a slight green tint. That was not appealing. It was leaf and debris free though. I did not get in the pool, so I can say if the temp was acceptable. The room temperature was good. Free parking was included. Free Wi-Fi included. This is going to sound crazy, but the iron was the best. It got hot and did not randomly spit out steam and water. I know many people do not iron, but we iron almost all clothing and it was nice to have a hotel iron work well. That is not the usual. The breakfast bar was your typical continental breakfast, maybe a little below average in selection and taste. The food area was clean and organized. The coffee was good. The location was great. It was right off 101 highway. We did hear a little muffled traffic from the highway. The hotel is close to many restaurants and gas stations.

    5
    « A good place to stay »

    It's a good place to stay, quite, and clean as well. Nothing breaks down like some other hotel. Free breakfast, internet, and parking is a plus. It's little on the high price at about $200/night but I guess when it's high season you have to pay for it.

    5
    « San Jose »

    This was an excellent place to stay as we used this as our home base for seeing attractions with in a 100 mile radius. The staff was helpful and a pleasure to deal with. Senaida was a wonderful person to deal with during our stay.

    5
    « I have absolutely nothing bad to say! »

    one minute from freeway. Easy parking. Rapid check in with extremely pleasant staff. Absolutely clean and well furnished room. Good selection of TV stations. Wifi much faster than most places I stay. Nice breakfast selection. Nuff Said.

    3
    « Decent place to stay »

    Booked this hotel due all four start hotels in the area were fully booked. Staff was pleasant and easy to deal with. Price was a bit steep, but I'm sure that was due to all the hotels in the area being fully booked. Hotel is decent, but definitely not a four star property. Nearby dining is slim. Down, and across the street is a Jack in the Box, and across the street is a Denny's. I'm sure it was might have been safe, but the road between in extremely busy. The only other options are delivery from local restaurant's or driving to locate something nice. Was not overly impressed with the continental breakfast. Personally would suggest walking, or driving to the Denny's across the street.

    3
    « Decent hotel »

    The BW Lanai Garden Inn & Suites is a decent hotel. The staff is courteous and pleasant. The breakfast is average to above average. The rooms are clean and the only complaint I would have is that there were 4 pillows on the bed and they were all the same. It would be nice if they had maybe two firm and two soft pillows. The road noise was also a factor and woke me up a couple of times. But that was due to some cars with loud exhaust systems accelerating quickly... Other than that, a good standard stay at a hotel...

    4
    « Is very convenient if you want to stay close to San Jose State University »

    Our stay was to see my sibling graduate from San Jose State University. The room was nice, very quiet, but a little to expensive.They did serve breakfast and is also close to a lot of restaurants, malls and and the University since that was the purpose.

    4
    « Very good for business stay »

    Even though the room hair dryer stopped working after several minutes of use, this was the first time something like this has happened, so I would still stay here again. I was most happy to see it had a bathtub for bathing as I hate showers and most hotels now are only providing comfortable (?) shower stalls or areas.

    5
    « I live in Florida, my first time visiting my family in San Jose, I found this hotel location online. »

    This hotel location is very close to my family house, also convenience store just right outside, restaurants, staffs is very friendly and nice, nice hotel, room very clean, breakfast is very good, I will come back and stay again.

  • 3
    « Very nice staff, average hotel, expensive »

    It's very convenient to the expressway and is surprisingly quiet. It's well kept and the included breakfast was nice. Hotel staff was very nice, friendly. Good sized room and nice to have a refrigerator. The cost of the room was too high for an "average" hotel room.

    5
    « Excellent room service! »

    Excellent service. Clean rooms, good breakfast. Would stay here when I come back. Comfortable beds , nice lighting , good for friends and family . Pool area is clean and nice for you and your family . Looking for a hotel around San Jose come here it's great :)

    5
    « An unexpected great property »

    If you need to be in the South area of San Jose, the options are limited to mundane or over the top except for this property. Not altogether that impressive from the outside because of its hidden corner location by the freeway and all the worker trucks in a limited parking area that have obviously discovered an enjoyable property as well. Its all on the inside. Great staff! Reasonably good breakfast. Impeccable internet. A lot of attention to the decor, especially the hallways...very often a neglected and run down area that just leads to your lodging space with pride. One of the best beds experienced in a BW property! The price point is higher than normal for equal rooms in other BW properties, but that is more San Jose and stupid taxes that punish the traveler instead of embracing them. Overall, a good experience in a specific part of the San Jose community where you might expect less. The owners should be proud of their effort!

    4
    « Reasonable priced hotel, convenient to the freeway »

    This is a terribly expensive area and it is hard for me to find a place that doesn't create potential issues with my expense account. While this place is not cheap, for the area it is at least reasonable and the location is convenient to the place where I teach. I stay here several times a year and have never had a bad experience. I wish there was a place to plug in my Chev Volt.

    2
    « Hard to Like »

    I want to like this property but it's a struggle. It's in a good location off the highway and there are a handful of inexpensive restaurants within walking distance. The rooms were redone and are fresh and clean. The problem is... a lot of little problems. There was was a lot of noise that came through from the neighboring rooms. The plumbing from the room above me was so loud it woke me up in the middle of the night, and I've been known to sleep through a tropical storm or two. The multi-suspect drug bust that went down on the closest street corner wasn't a welcoming site after a day of meetings. Overall a few highs but more lows.

    4
    « Trip to San Jose »

    I selected the Best Western Lanai Garden Inn for its close proximity to SJSU where I was working this past weekend. It was a good location and close to food and the freeway. It was not noisy and we did feel quite safe there. I would stay there again. The food was average but edible and included in the cost. The room was clean, although not very big. It was fine for 1 night.

    3
    « Nothing fancy »

    Just another moderately overpriced, average BW hotel. We had a king bed in a regular room and paid $123 with taxes. Wasn't primetime or any major events happening, but because it's any where in San Jose you pay well over $100. The staff was very courteous and helpful. Otherwise, nothing else of note.

    5
    « The staff is wonderful! »

    We have stayed at this hotel 3 times in the past 12 months. It is in a prime location for business or pleasure, and the rate is good. We rate it outstanding because of the staff, who are exceptionally friendly and accommodating. We like staying in suites that have a sofa and extra room, and this hotel has very nice suites. The free breakfast is very good, too. It upholds the Best Western quality and reputation. We highly recommend it.

    3
    « Hard to get to... »

    This hotel is right on the road but the entrance is on the side street and then surprisingly you have to drive through other parking lots to get to it. Once you get to it, the hotel itself is nice. The other issue is the hallway is LONG and there is only 1 elevator....

    4
    « Excellent value »

    Although generic from the outside, the hotel interior is much more modern and well maintained that the average Best Western hotel. The breakfast had very modern equipment including a high tech coffee/espresso machine and a pancake maker, providing a very nice variety of food and coffee options. Staff was very friendly and helpful.

  • 5
    « Very Pleasant Surroundings »

    The bed was very comfortable, the room was pleasant, the heater was a bit noisy in the first room we stayed in, but the heater was quiet in the second room we were moved to. The staff was super pleasant and helpful. The location was easy to find and convenient for our business .

    2
    « Old and tired - nice staff »

    Stayed for one night for a conference nearby. Hotels in this area seem to be extremely expensive, this was the best price I could find for a semi-decent hotel. It's not easy to find the turning into the hotel either. Once there, the staff really are friendly and do try hard (especially Tuan the manager). But, it's an old and tired hotel - breakfast was basic and not pleasant - didn't feel fresh. The room was fine, but also old and dark as were the corridors. This property could really use a complete renovation - was the worst hotel on my trip - but served its purpose. I wouldn't go back unless it was significantly cheaper than any comparable hotel.

    3
    « Clean room everything is ok »

    Hotel is a good basic facility. Breakfast average. Near the freeway. No freeway noise. A little spendy but San Jose is not cheap. We would go back again. This is a good location for anything you do in San Jose.

    3
    « a little pricey for a Best Western »

    Last minute booking and I didn't want to stay at a motel. So usually Best western is the next step up, but definitely not worth $250 for one night for the location in reference to San Jose Downtown. The amenities was okay. And the internet was a bit slow...

    4
    « Time in San Jose »

    Very good overall but pricing is a bit high for the nights. Staff were very good and excellent. Distance to my destination was very good. Price can be better for each night charges. Continental breakfast was excellent, most especially different choices of food served on different days.

    5
    « Lanai Garden Inn & Suites, San Jose »

    Excellent, convenient spot with great customer service for the business traveler. I searched for an ideal spot online before my trip and did some research before choosing this one. I'm happy it all worked out so well.

    5
    « Excellent Hotel »

    Excellent hotel, the staff are very good at taking care of their guests. My room has been well maintained. I had a great nights sleep. Parking is good. Freeway access is great and there is no traffic noise in the hotel.

    4
    « Located right off 101 »

    We were enroute to the Central Coast and needed a place to stay near US101. The location was great. Price was good value . We were given a free upgrade to a king suite. The room was spacious, clean and quiet. Just what we needed.

    3
    « No bargain here »

    Stayed here because it was located close to our son who lives in the nearby hills above San Jose. The room was fine, the staff was pleasant, breakfast was fine, but the area felt a little "sketchy." Price was high for what was offered. Definitely not a bargain. Probably would not stay here again.

    4
    « Great Experience »

    This hotel just happened to be close to a clinic I was working at. Overall from the time of check-in to check-out the staff were always smiling and helpful. You felt as if they were glad they were there!! Room was clean, bed comfortable and I will plan to stay there again!!

  • 2
    « NOT GOOD if you are NOT DEAF »

    . . Latina at the counter was nice & informative & suggested a GREAT Mexican restaurant across the street - El Grullense-. . .Room was OK & bed was comfy. . .Nice bathroom & comfy bed for sure. . .Went to bed & and all one can hear ALL NIGHT LONG is LOTSA Road Noise ( not a good sleep environment !!! ). . .That is until the folks next door & their kids must have had a GORILLA WRESTLING TOURNAMENT. . .NO LIE!!!!. . .Had to call front desk & ask if they could do something about it. . . So, if you are deaf it is a nice choice; if not deaf - look elsewhere. . .( I did ask for & got their quiet room by the way!!! ). . .Also the toilet tank leaked & made noise / wasted water ALL NIGHT LONG! ( No Drought in S. J.??? )

    1
    « Worst best Western Experience. »

    This property in San Jose is the worst value for the amount charged i have ever encountered at a Best Western Hotel. I am a Platinum Member. I go to many locations. When doing a review I consider price to value received, location and amenities. Most Best Western properties have a good value for the money spent. This Hotel is very basic in regard to what is offered. The room is simple, has the basics but was not in the best working order. The faucet on the shower was hard to turn, did not indicate hot not cold and I was not able to turn it off completely. The shower curtain was too short and blew over the tub when water was turned on wetting the floor. The soap and shampoo was terrible unlike my other two recent stays at other BW properities. The food was basic and the room bland..like the food. The staff (with the exception of the checkin person) had not personality nor much to say. When I arrived a homeless person was sitting near the front door smoking and eating out of a bag. The property is not in the best are of town. There are no decent places to eat nearby.A Dennys and a Taco Bell were all I saw. My biggest complaint is your PRICE!!!! $229.00 for this depressed place! I stayed in Pacifica, CA on the beach in a suite for less. In Gaviota the hotel was $130.00 and heads and tails above this place. I will never stay here agine. Horrible.

    4
    « Great Proximity to SJCC »

    I attended a conference at the SJ Convention Center. The hotel was much less expensive than the ones next to the SJCC. The drive was about 12-15 minutes. I stayed for 2 nights. The hot breakfast was consistent and good. The room was quite. It faced away from Tulley. The bed was comfortable. I had a great night's sleep. I will stay at BW Tulley during next year's conference.

    4
    « Decent price but confusing entrance to the hotel »

    Price of the hotel was decent, but the hotel driveway entrance was confusing. The address is on Tully Road but the entrance is on Lanai Avenue. We missed the entrance and had to turn around in heavy traffic to get to the hotel. Room was nice and compact. My one complaint was the noise from the toilet flushing or shower running was very loud in the room - so much that the TV volume had to be increased. The hotel is conveniently located right next to the freeway entrance but the freeway was very congested at 6:30 am. Travel time to the airport was 30 minutes. Can't comment on the breakfast since we had to leave by the time they opened. Would be nice if they opened 1/2 hour earlier for the early departures.

    5
    « Great »

    This hotel was very nice. Front desk staff was very nice and efficient. Due to an early flight, didn't try the breakfast, but there was a nice area for eating. The bed was nice, the TV was nice, there are TONS of places to eat around the hotel and it has very easy access to Hwy 101. The only real complaint that I have is that if you are a light sleeper or need to get up early, ask for a room at the back of the hotel, because there is a very busy intersection out in front of the hotel. Otherwise, I'll stay here again!

    3
    « Cost too much »

    Cost too much. This room should not have cost anymore than $150 per night. Nothing exceptional at this hotel to justify the cost. The staff was wonderful both checking in and checking out but still not enough to justify the cost

    5
    « Nice place to stay »

    My room was very pleasant, clean and comfortable. I was able to watch a movie I had not seen. While the hotel was busy on a Saturday night, once in my room I did not hear hallway noise. I would recommend this site to all of my friends that visited in this area

    5
    « Great breakfast; comfy beds »

    Breakfast host exceptionally friendly and hard working. Beds very comfortable. Location hard to find at night. Good place to stay if coming into San Jose airport if you do NOT need an airport shuttle.

    4
    « Business in the Bay Area »

    Very convenient location off Hwy 101 near the I-280/680 junction. Nice comfortable room, which was very quiet considering how close to a main thoroughfare and the freeway. The breakfast was also better than what I've over the past year of business trips I've had to make.

    3
    « Hard to find the hotel lot entrance »

    The entrance to the hotel lot is hard to find because it (entrance) is located on a side street and you have to enter thru another property's parking lot in order to get into the hotel lot. Also the hotel is located near a freeway on ramp and during rush hours there are lots of cars/traffic congregating in the front street of the hotel. Room clean and breakfast was ok. Front desk clerk was polite but not friendly, maybe she was just tired and trying to survive a long days work. We will stay again in this hotel when the time comes and recommend to our friends.

  • 5
    « Nice Best Western value! »

    For the price paid, this hotel is a steal! Ive paid much higher rates in the San Jose area. Great place to stay and convenient location right off the freeway and close to the golf club (Silver Creek Valley) where i was attending an event.

    3
    « Not so great location- OK room »

    This hotel is ok, the room was clean. I did not think the bed was very comfortable. The location is not that great but for the price in San Jose it was OK. Not sure if I would stay here again, maybe in a pinch.

 

Getting to the hotel ...

All directions
·From: Downtown San Jose. Take Highway 87 South to Curtner Avenue. Turn left onto Curtner Avenue and Curtner Avenue will become Tully Road. Turn left onto Lanai Avenue. The entrance to the Best Western Lanai Garden Inn & Suites is on the left. ·From: Highway 101 South. Go to Tully Road. Head east on Tully Road and turn left onto Lanai Avenue. The entrance to the Best Western Lanai Garden Inn & Suites is on the left. ·From: Los Angeles. Head east on Tully Road, turn left onto Lanai Avenue. The entrance to the Best Western Lanai Garden Inn & Suites is on the left.