Best Western Lanai Garden Inn & Suites

Great desk service, friendly staff, very helpful. Room was clean and easy parking. List of restaurants were given at check in. Drove 400 plus miles and the stay was welcoming and restful. Would highly recommend BW.

Hotel close to a lot of restaurants and convenience stores open 24 hours if you need to buy foods after midnight. Very clean hotel our family also satisfies with the services. Staffs are friendly and helpful. Breakfast really good.

When I checked in and went to my room, I opened the door to discover that a huge rock had been thrown through the window and the blinds. The rock was on the floor. There was glass everywhere and pieces of the shutters were laying around on the floor. They quickly gave me the room one floor below. Once I got in there, I discovered there were ants all over the bed. Do not stay here. Spend the extra money and find a nicer hotel.

I am very pleased and satisfied with the great services that hotel has provided… The staffs are great and housekeeping very friendly and professional… Thanks and will come back again in the near future

Rate a bit high. Silicon valley cost more. The Coffee machine is excellent, Average overall because of the higher rate. I was given water upon arrival; normally i do not receive the water. I really need more rewards bonus points right now to assist with no housing issue.

The location of this hotel means that.noise will penetrate your room making it impossible to sleep. Front desk staffs are preoccupied with something other than giving smooth check in to guests. Elevator might give you a fright. Room needs new furnishings.

clean room, clean package, clean carpet, first check in saw ants, they changed another room immediately, clean bathroom, free parking, near vietnamese center, convenient for visiting family, we will come back here anytime we back to Sanjose

I love best western for the free Wi-Fi and breakfast. The air conditioning is perfect for the size room and is cleaned and sanitized for your protection. Always have great ice machines and vending machines that are temperature regulated. Great TV stations to choose from!!!

I was worried about coming here looking at the previous reviews but was very pleasantly surprised! Kudos to the manager Tuan who was a very lovely man and helped us with suggesting Uber to downtown Santa Barbara. All the staff were lovely and the rooms spacious and clean

If you stay at this hotel understand the noise level on the room facing the street is out of control and all night long. Also double check your billing as they will charge you $100 deposit at check-in and then take 3 to 4 days to refund you that hundred dollars. Still waiting for the refund.

This hotel was very awful. It is right by the interstate on ramp so all night we heard people.racing, doing donuts, motorcycle engines revving. The pull out couch was broken, not a lot of hot water, and though the room sleeps 4 was only given 2 towels (even after requesting housekeeping provide at least 3 to allow 1 per person in the room. You have to pay for parking (after paying close to $200 a night you should get to park on site for free without fear of getting towed), not enough spaces to park (got in late at night and all spots were full),...you also have to ask for housekeeping. This is the first time in all my hotel stays that this hotel seems to just be managed improperly. The staff seem to just be following his/her policies. I was asked if as an elite member I would like some water I said sure, front desk said it's over there in the breakfast area. It was dark and I was told to "go find it". I stay at best western often but you couldn't pay me to stay here again. I requested on the day of my arrival to stay an extra night. I was told no problem, gave my ID and credit card, and she said I was good. Thank God I double checked the next night because they lady said my reservation never got booked and the room was not available for another night. She told me the whole hotel was booked..when I called best western directly the customer service agent said they have several rooms for $75 more and the room was smaller. When calling the front desk requesting additional blankets for my kids, I was told to come get them. There are a lot of hotels in town and stay anywhere else.

Why is there only one star? Inquire with your very bad local branch manager (Tuan: first name). I believe he should be relieved of his manager duties as soon as possible for the sake of your Best Western Hotel Chain. Here is my story, and I am stuck to it: There was an accident. Coffee was spilled during check-in. Instead of directing us to go after the coffee spilled accident, I should have asked the manager to take care of it. I stood there quietly while my wife go after the coffee spilled mishap, wondering what he is doing as a manager! Instead of standing and enjoying his first ever customer while cleaning it up, he should have dispatched his cleaning staff. I should have yelled at him, but something tells me that I should save it when I write a review at the end of my trip. I was worried that he might have done something bad to the room while we were there for the next five days. Among other things such as OLD Carpet, a Motel feeling, and NOT a HOTEL feeling with noisy from the street traffic. This is my very first and will be my last stay with the Best Western Hotel Chain.

Should have left from the moment we checked in. Made a reservation for 3 nights with AAA and paid in full when I reserved. Upon arriving the area felt sketchy, near the freeway and an unhoused gentleman standing at the entrance staring . The entrance was also shared with 2 businesses a bit different than what we are used to. When checking in , lobby was empty and a little girl behind the front desk kept calling for her mom. She ran to the back room and we could hear her telling her mom guests were there over and over . We didn't see anyone till a couple minutes after. We weren't even acknowledged by front desk. Front desk agent walked out texting on her phone and after having us wait for another minute she asked for id and credit card. No small talk but at least she gave us keys. Elevator was a bit rough. Upon arriving to the room it showed it's age. Room was dark and carpet rough. There was stained furniture but at least it came with the whirlpool they advertised(didn't get to use it just wasn't feeling it). When showering the water pressure was low. Looking out the window was a great view of an empty land dump. There was also noise at night from the cars passing by. Upon staying longer even with security posted at the door it still felt sketch and uneasy. We decided to contact AAA to let them know we wanted to check out early it just didn't feel comfortable. They got back to us and let us know the hotel wouldn't refund. Upon checking out the next morning the manager mentioned the reservation was prepaid and un-refundable and asked if I still wanted to leave and why. I only told him about feeling unsafe the outdatedness and the water pressure. I thought maybe he would see the bad experience we had and at least try to refund the last night but he just mentioned how he had a security guard posted at night and listened to the rest of my gripe. He then said ok and checked us out. At least he was kinder and wished us a happy cinco the Mayo. We had given this hotel a chance since it was one of the top hotels in San Jose featured on TripAdvisor but it just wasn't for us. We ended up taking a loss and staying our other 2 nights at the Juniper Hotel. What a difference and only 50 dollars extra a night compared to the price we paid for this one. I never got a refund and am rating 2 stars only because the little girl was a great host and the manager at least listened to my woes.

Room was very quiet, clean, and nice feel like my own room at home. Breakfast was terrific, I liked the breakfast burritos and English muffin with bacon, egg, and sausage which was yummy! Staffs are very friendly, helpful, and nice.

We enjoyed our nice, relaxing date weekend! Came to San Jose for Gabriel "Fluffy" Inglesias' Comedy Show (tour). We had a jacuzzi room, which was much needed and appreciated. It was clean and ready for us at check-in; we utilized the pre-registration option, which was quick and easy. Nice and convenient that it was right off the freeway! However, we could've used an extra pillow (each) - they were out when we requested and when we utilized the vending machine - we got old/expired, rock hard gummy bears. Overall, it was a pleasant stay!

The people who work here are pleasant. This review is no slam against them. The location is right off the 101 freeway, so that is convenient. The carpeting in the room and in the common areas was absolutely disgusting. It appears it is at least 30 years old and hosts three decades of dirt and grime. The carpet in the stairwell looks like a parade of dirty feet have trampled it down. The bed and the room was OK , but this place could use some updating. The breakfast and coffee were decent.

I was satisfied with my stayed at this Best Western location. All the staffs were very friendly, kind, and always welcome guests like family. Willing to help and accommodate everything I requested, thanks!

The refrigerator froze all of our food, so be advised to check on your food or don't use the refrigerator. The staff was friendly for the most part, but need to work on a system for supplies. For example, pool towels are located at the front desk and it was unclear if you dropped them back off or placed them in your room.

Such ease with registration. Clean room and hotel. 24 hour juice or coffee was really nice. The breakfast burritos were a hit with the family. Thank you for the wonderful time enjoying this establishment.

First time to try out and love it , have a great experience! Highly recommend this Location and Best Western! Easy go to shopping centers, and Freeways. Peoples work there Are friendly. Room is very good size, not too small at all.

The price of the room is high, but the room is okay like the motel feeling. It's noisy from the street traffic. If you want a quite and comfortable feeling, This place is not for you. I wish the hotel can be improved if they want to keep the price like other hotel. Thanks

I stayed at this hotel many times during past business travels. I never had a reason to complain. I was always pleased with the quality of the rooms and the service. I am a Best Western Diamond member since many years and travel on business since 30 years Until this week: I stayed there on 2/8/21 for one night. I checked out and received my statement by email. When I arrived home I checked the charges and noticed $ 2 for parking.. There is no alternative way to park than in the hotel parking lot in this area. I have some suggestions for the management to increase revenue : A look out of the window $ 1.25 Use of a towel $ 0.80 for a hand towel, $ 1.75 for a large towel Use of the bed $ 0.80 / hour Turn on the light $ 3.50 / day Flush the toilet $ 2.50 Use of elevator $ 1.20 per person Will I stay at this hotel again : of course not. I hope that other travelers will not accept these dishonest ways of making money.

This location recommended. Good customer service and clean. Breakfast and parking included. Tuan has always been on it with assisting to please our company when booking reservations. Greatly appreciated.

Outstanding service by Tuan and his staff. They made our stay real easy. Breakfast was warm and the rooms were clean. Great location by our work, check in was easy and check out was as well. I would highly recommend this hotel.

Following GPS will put you in the wrong place to find the driveway. The drive isn't on Tully Rd even though the address is. Room was clean and staff was helpful. The door made a very loud creaking sound going in and out. Very nice selection of caffeine free tea at breakfast (most hotels don't both and it was most appreciated). I did not like being charged $2/night for the tag to hang from my mirror indicating that I was a hotel guest. I don't recall seeing that on the website and most Best Westerns offer free parking.

Good I really liked the service and the room was clean when I got there and I like the service of the house keeping the food was really good and I enjoyed my visit there and know I can keep in mind next time to come to this hotel

We stayed 2 nights. Very friendly staff and housekeeping. The bed was super comfortable. The heater in the room was so noisy we had to keep it off to sleep but that was not a problem. All hotels seem to have the single serve coffee pots and it's terrible coffee. Wish they would go back to the brew pots. All in all a comfortable stay.

Tough to compare. Room was fine. You have to consider the area when you determine price for value. Compared to many other Geo's I travel to, this was expensive for what you get. For Silicon Valley I guess you could say it was fair. Staff was friendly, free breakfast was unremarkable but edible. Rooms a bit dated but workable.

Checking in was fast. Didnt have any problems checking in. Had plenty of parking. Very clean rooms and up to date.very polite staff. Breakfast was good. Very quite rooms. A little hard to locate. Because it's kinda hidden from the street.

Nice clean place. Easy access to the freeway, fast food restaurants near by as well as some liquor stores. Very friendly staff , on the time of my stay hotel was very quiet which was a good thing for me.

My room was very clean and in good repair. The decor was very comfortable and there was just the right amount of open floor space.The closet space was ample, and the bathroom counter was generous.The TV was great - large screen and easy to figure out.

Right off Hwy 101 but super quiet and very clean. Bed was comfy and front desk staff was really friendly and efficient. Parking was tight but secure and breakfast smelled wonderful but I was in a hurry to get on the road so just got a coffee to go. Easy win!

Excellent hotel. Very clean and helpful staff. Breakfast was great. Convenient location. Good value for the money. Wi-fi was excellent - very fast. Front desk staff very accommodating and went out of there way to address my needs.

The front staff was very accommodating and very friendly. We had a wedding to attend to and they accommodated our needs. The room was clean and breakfast trays were constantly replenished. I would highly recommend this hotel.

The location was great as far as access to the highway/interstate and it only took me a few minutes to get to the research park I was visiting. The only negatives I can think of was the area wasn't very attractive and the restaurant choices within walking distance were limited.Breakfast was pretty good and quite filling. The room was large and comfortable. Access was a little odd in that you had to turn into a Mattress King/Firm parking lot to drive around to the hotel.

Beds are very comfortable, breakfast is better than most locations, staff is very nice, location is close to highway and if you book in advance, prices are usually very good. Getting out of the parking lot during rush hour can be a little tricky.

Perfect room!...we got the king suite with a jacuzzi tub...everything was wonderful...front desk was so helpful and the breakfast was great too...I would definitely come back...its right off the freeway too.

Overall it's an ok hotel rooms are clean and quiet just need to improve the all ways and the front look Parking it's ok location so so but very nice staff working ther always helpfull and price it's a little high for the location and the brekfast they offer

Worst experience with a hotel EVER. I've stayed at hundreds of hotels while travelling for work and personal. This takes the cake. I gave the hotel personnel, best western, and hotels.com all a few chances to fix this and make it right before writing this post. Found baby spiders floating and crawling all over the bathroom the morning of check out. (1 night stay) Wife and I decided to just quickly get ready and get out of this place. Dusted every single piece of clothing and item before putting it in our bag. As we're packing, I turn on the blow drier and the mother spider which was the size of a golf ball comes flying onto my face. I HATE spiders and left whatever wasn't packed and went to the front desk. They said they can't do anything and would contact management. I left my cell. Didn't hear back and waited a few days. Called HOtels.com - they said hotel staff could not confirm and actually refunded me a portion of the stay. Called Best Western Corporate. They gave me some points to their rewards program that I have no interest in. I told them I don't want to stay at another one of their hotels. This took 3 calls and a few weeks to process after I just gave up expecting anything from them. Overall really disappointed with Best Western and this hotel in particular. I've got videos of the baby spiders crawling around. Hundreds of them. I completely understand these things can happen. Especially in the summer. The way they handled the situation - very disappointing.

We stayed at the Best Western Lanai in San Jose, CA. My wife and I had a wonderful stay at this hotel. I called to make my reservation a few weeks prior to my stay. The person taking my call was extremely helpful and efficient. He informed me that the hotel had been recently renovated, and that I would love my stay. He mentioned some of the events that were occurring in San Jose that week, and I was appreciative.

nice and clean , very nice person checked me in and I even got some points as a gold member . The room was clean and very quiet. The breakfast was delicious. If you want reviews don't make people write 200 characters!!

The room was clean and the staff was friendly. However, the room did not resemble the photo on the Best Western web site; it was significantly smaller. The breakfast was disgusting, using prepackaged food from a supermarket and raw bacon. Why couldn't they cook the bacon? The coffee was from a machine and was not drinkable. The parking lot is accessible only through the lot of a mattress store.

The hotel was conveniently located near the Mubadala Open. Front desk was very friendly and helpful. Included breakfast was basic and fine. Room was clean and comfortable but overall the place seemed overpriced. We paid $250.00 for one night and with taxes it was closer to $300.00. I would expect a lot more (nicer bath products, higher quality breakfast, etc.) for that kind of money.

The location is perfect and the place is clean and plenty of parking. They serve a nice breakfast BUT the cost of the rooms for 4 days ($800.00) is VERY expensive for a simple basic hotel room. In the past I have stayed there for MUCH Less money but they almost double their rates since my prior stays

It's right near the freeway and yet, very quiet. You'll love it, the staff is very friendly and the rooms are very pretty. If you're going to San Jose and you don't want to pay the huge prices for hotels downtown, this is your best bet

Was good until we went to bed and found that 1 bed was broke..It was way late in the nite,to get it fixed.so we waited and Told front desk next Mornin said would send us a $20 gift card.Srill have not recieved it.

It was an enjoyable stay. Room extremely clean. Bed was nice and comfortable.Kudos to Laura. She was friendly welcoming and gave us great recommendations for restuarants The breakfast was also very good

Close enough to shopping areas, restaurants. Ample free parking. Close to expressway. Unfortunately I was not able to add to Reward points because the front desk guy said I booked through agents like booking.com or tripadvisor etc. So folks, pl watch out and balance between the low fares offered by agents and the advantages of booking direct from the hotel website.

Very nice people at a very easy on/off from 101, the breakfast that included was pretty good. Close to Mount Hamiton were the 120 telescope is at the Lick Observatory , dating back to 1880's . An amasing place to visit.

The room was comfortable and updated. The mall for major restaurants was about 5-10 minutes driving distance way. Great breakfast which was included in the rate. There really isn't a good view from any room. The freeway is right next to the hotel. The staff was very friendly. I would recommend this hotel for business trip.

I read the reviews. Did I choose the wrong room? The hotel is dated. Definitely, in need of a refresh/remodel. The neighborhood was a bit intimidating. This hotel is located next to a VERY busy intersection. If you stay, ask for a room away from the noise or traffic. If there is such a thing. Service was friendly. Probably will not be back, too noisy.

Our room was great, Beds were bigger than expected, beds were extremely comfortable, roomy space. We were only there for one night and with is being right off the freeway, it was very convenient for what we needed!

I really like this hotel, and being that it is my first hotel ever to purchase, it was a great experience all around. Breakfast was good (and free!), wifi is nice and fast, the staff are nice, and the room was clean when we needed it to be. They also allowed my car to be at the hotel before and after checking in/checking out! Lovely hotel.

thank you to all of best western team tuan,laura,thuy,maintenance guy,house keepers i recommend this location to anyone who wants friendly,safe,amazing,awersome service. Thank you for taking care of my family and i

The jacuzzi suite is a must if you know you're getting action. quiet hotel and the room is huge. Put that bubble bath in the tub and let the jets roar. Bring your own media device and hop on WiFi. Staff were great very helpful and friendly.

I booked my reservation on line. when i got to the hotel, I just presented my id and credit card and within 2 minutes, we were set. Room was clean. Hotel receptionist and security were always present and they made sure that doors were locked at night so no unexpected guests could just come in

We had a room right around the back and it did take us a little time to find the short cut back to the reception. Great staff and very clean rooms with shower and bath. They also served an excellent breakfast. Its relatively close to shops and we found they were mainly asian businesses. For the price its a good place to stay.

Our travel up to San Jose area was for a medical follow-up. We looked for a 3-star hotel that had good reviews and offered FREE Breakfast & FREE Parking, for the Best Price. We found it here! Right off the 101, rooms were clean and excellent. This is clearly one of the best deals in the area! I'm a Hilton member; but, why pay more when this hotel offers excellent services! Only slight negative for some, but not us.....possible location. Hotel is in an Asian community. We found the Cool Tea Bar not far from the hotel and had possibly our best tea ever (Pearl Milk Tea & Honey Lemon Aloe Green Tea). We'll be back!

After a long day with the wife we decided to stay at this location, and we could have not chosen a better place! Aurora was very polite and helped us chose a perfect room to end the day with. She let us know about the benefits of being a returning customer. Will definitely be coming back to Best Western.

Very Friendly and Efficient Staff; Well Furnished rooms are Clean and Tidy; Free Wifi; Hot Breakfast Included with several choices; Location is a great draw as you have Quick and Easy access to highways, SJC Airport, and neighboring cities;

The location was perfect for our needs. Breakfast was complimentary and had a good assortment of breakfast foods. I was impressed..There was an abundance of restaurants nearby for lunch or dinner. A convenience store across the street. It is near a freeway entrance so easy-on easy-off. The room was clean and plenty of space. Towels, linens were all fresh. Carpet was clean and no problems with Wi-Fi connections. We were very comfortable. The very best was the warm welcome we received when we checked in and throughout our stay they were there to help. Zenaida and the others are to be commended for their friendliness, good attitudes, excellent service and were very knowledgeable with the front desk questions.

Room is nice and excellent quality of foods. Sure, I will come back and stay here! Beautiful atmosphere and neatly looking through the parking and window wall out to the gardens and pool. Wonderful coffee's machine available 24 hours, fresh cookies accommodate for guests check-in and welcome in the afternoon. Thank you it was a nice stayed.

The staff was very welcoming. Twan was a great manager and made sure my stay comfortable. I would not hesitate to book with him again for upcoming projects. I'm in the area every couple of months for business.

Great, friendly staff ! Only surpassed by the super variety and excellent quality of food at the Sunday Brunch. Nice atmosphere looking through the window wall out to the gardens and pool. Fresh food and nice Champagne.

My husband and I needed a room last minute and Tam was great and so understanding. He made getting a room last minute quick and easy. Everything else was wonderful as well. The rooms are spacious and comfy with all the nessecities. Their continental breakfast was delicious better then any other place we've been to. Even though they were booked there was still convenient parking available for us. We recommend this Bestwestern over any other and over any other hotel period.

Grounds very well-kept. Reception the best! The two ladies who checked us in were extremely intelligent and competent. They worked very well together. Room was very clean and in good repair. Warm shower. Warm breakfast. Breakfast room attendant was very attentive. Location—not my fave—but ingress and egress were very well managed. The reception ladies were so awesome!

Stayed one night staff was very nice & professional. My Room was Clean & My Bed was Comfortable. I was here on business for one night only. Will Be returning in A couple of weeks to stay again for about a week.

Staff was friendly upon check-in and them daily breakfasts were adequate. I got ill and had to insist on having my room cleaned by staff via the front desk as 3 efforts to have it done were ignore by the cleaning service after acknowledging my repeated requests.

I selected this hotel because of three factors; convenient since just next to the highway, free parking, and free wifi. Additionally, I found out that the hotel is very close to the Vietnamese area, with a lot of great food and stores. Price was reasonable but the breakfast was so so. I ate the first day and was not impressed at all so I rather went across the street and grabbed a sandwich instead. The room I had was ok. A double bed and a big and clean bathroom. The only complaint I have is that the room was too empty and had an annoying echo. I asked one of the staff and they said all room is like that. I would definitely come back if I am alone since I am not making any sound that echoes, but I will not come here with my family.

The staff was very nice and the hotel was very clean and quiet. I forgot my shampoo but I'm glad I did because the one they offered made my hair shine!! The breakfast they had was absolutely delicious!

Excellent value. Very clean, very helpful staff, great location. Breakfast was very good. Wi-Fi was excellent and fast - fiber optic. Front desk staff very nice - especially Tuan. Plenty of parking all around.

My colleagues and I have stayed here multiple times and have been so satisfied with the cleanliness, amenities, and customer service that we have made Best Western Lanai Garden are official hotel for anytime we are in the Bay Area. Looking forward to my next visit to San Jose because I know I have an exceptional place to stay.

The room was basic but a nice size, very well kept and clean. The bathroom was also spacious with excellent lighting for applying makeup. I checked in way after hours and the one remaining front desk staffer was kind and courteous. The continental breakfast also offered a few nice choices. Despite the fake tasting eggs, breakfast was mostly tasty and hot.

Tam was very helpful when I first checked in. Made sure the room was clean and because I am a light sleeper found me the quietest rooms in the building. Room is very clean, no odors, and the bed is comfy. Breakfast is in the morning and very plentiful.

Had to book a hotel at last minute for our return flight and this hotel had great service and was clean.The person who answered the phone when I called was pleasant and made sure I had my rooms all set. We had to catch an early flight and the woman at the front desk offered to make coffee and gave us some water bottles.This was 4am I would definitely stay here again for a stopover .

We needed a room for a one-night stay in the area. Room rates in the San Jose area are generally very high per night and this hotel has a much-needed lower rate. This hotel is located by the freeway, rooms are clean and the stay includes a decent self-serve breakfast that will help get you up and out the door. Very nice and friendly staff and manager. We'd stay here again.

good location (next to main Freeway) and especially if you enjoy oriental foods ( walking distance with various / interesting food ), breakfast are simple but adequate. Roomy and with fast Internet connection

Very convenient location for traveling Hwy 101. The property was quiet and restful with a good breakfast. Clean room with comfortable bed. The staff was friendly and helpful. If we travel that way again we will use this motel even though it was expensive. San Jose is an expensive place to be.

Hotel is located in a less then desirable area of town. We were approached by at least 2 homeless people while unloading. There were numerous homeless not only around the hotel but in the area. Didn't feel safe. The hotel itself was dirty. The carpet in the hallway was dirty with numerous stains. The hotel only has one way in and out because it's behind two other stores. The driveway itself empties onto a busy street right at the light so trying to get out is very difficult and time consuming at times. One of the worst hotels we stayed in on our trip.

Our room was always clean upon arrival and kept that way throughout our stay and they respected our privacy. Our jaquzi tub was kept clean and supplies for our room never ran out. The Contenental Breakfast always wonderful.

Decent property in San jose. Convenient to freeways if needed. Area is somewhat sketchy and not conducive to walking about. Pricing on rooms in San Jose is sky high so $250/night plus tax may not be out of line for this area but it IS a BW not an Embassy Suites. Hotel employees generally pleasant and helpful. Only complaints are 1) a major influx of cigarette smoke into the room the last morning of my stay not sure if it came from the inside hallway or outside but made staying in the room any longer unbearable and 2) not much soundproofing as you could hear every word from people walking in hallway and adjacent bathroom water use was very noticeable and disturbing. I would stay here again if needed but I may need to get a second mortgage to afford it.

From stay at several locations with Best Western, I give this hotel an Average rating. Could use some updating in rooms and better breakfast choices. Good Customer service and location. I would stay again with Lanai Garden Inn & Suites.

Enjoyed our stay. Clean rooms. Bigger signage is needed as cannot access Inn off Tully.Street Must turn on Lanai and then drive in front of a mattress store and around behind there to get to it.I would stay here again.

Our stay, though brief at $300 per night was quiet, good breakfast, with most required amenities except NO WIFI. SURPRISING at such a location and price! It's location close to Freeways in San Jose was extremely quiet, both inside and from without. Pat Stamps

The Best Western Lanai Garden Inn is a great place to stay in this area. The only change I would make is in the breakfast room...The coffee machine does not serve very good black coffee. If that can't be corrected, then I would replace it with something else, if it were up to me. We will come back, but hope we can get better coffee!.

The Best western (Hotel) has an excellent apperance. It Has very clean and roomy rooms. Their breakfast area and food are very clean and satsfying. Very Desierable locatiom. Acess to freeway. very quite.

I give this place 5 stars for a 3 star hotel. We came here for my brothers graduation at San Jose state. This hotel is close to the high way easy access. There is a strip mall with good food 5 min away. They have a full breakfast-pancakes, oatmeal, cereal etc. the morning/afternoon staff was very friendly. Thanks Tuan for helping us out with check in and making the transition easy for me and my baby! We had a king suite enough room for her to crawl around set up our pack n play and more. Only one negative the back patio was by our room but it didn't ruin our stay. I recommend this place if you are visiting family/friends at San Jose state. Don't forget to use your AAA discount!

VERY close proximity to freeway....comfy rooms/great offerings at breakfast..pillows were too soft for us and we usually travel with our own, but forgot them. I am a pool person, but there's is very small...in a small, locked fenced -in area behind the hotel....very cold water...not too inviting and the craziest procedure to get back in to the hotel from pool area; have to first tell front desk to open door to outside....then go around to front to get back in? Very confusing...not like the usual use-your-room-key to open the pool gate. Hospitable front desk peeps.

Fair in all conditions. Cleanliness is not so great. Very less amenities. WIfi and Breakfast are the couple of things which worked out to be the best. Room quality is not so good. But house keeping is prompt enough to meet the gaps.

This hotel is our first choice whenever we go to San Jose. Very close to the 101 freeway, clean, quiet rooms, friendly staffs, good breakfast, free internet and free parking. I would recommend this hotel for all the convenience that I enjoyed while I stayed there.

Nice quiet room. Staff was very friendly and helpful .Breakfast, parking and internet was included in room price. A good hotel choice for work in Los Altos at a much cheaper price. Hotels that are in the San Jose area are twice the price. Remember AAA membership will get you a lower room price with cancelation privilages.

Clean hotel, comfortable rooms, great value, convenient location. The beds were very comfortable and the rooms were spacious and well maintained. Free parking on the property. The hotel is close to 101, so access to and from is convenient. Enjoyable stay overall.

Wonderful one-night stay at this nice hotel, located just off the expressway. While in a busy location, we had a quiet room on the ground floor away from the traffic side. Great recommendation by friendly check-in clerk for dinner at a local seafood restaurant. We would definitely stay here again.

It was my first time staying at a BW. I really enjoyed my stay here. It blew my expectations out of the water. Very clean and comfortable. Breakfast options as good if not better than most other hotels. The coffee machine was exceptional. Better than most Hilton's and Holiday Inns I've stayed at. A+ on the coffee. I know for me and some others that might be the most important criteria.

If you are situated on the side of the hotel that is facing Tully Road you will hear nothing but Tully Road. Occasionally you can expect to be woken up by a garbage truck. The staff and amenities were perfectly fine but if you are a light sleeper, look elsewhere and insist you get an even numbered room.

I was prepared for freeway noise, but underestimated the neighborhood's residents ability to get on the freeway like a normal human being. The structure of the building allows you to be intimately involved in the volume and conversations of your neighbors water and bathroom usage.

I guess that you expect to get what you pay for. I booked this hotel for 140$ and just after one week price jumped to 240$. Bottom line, for the price I got, this is great place to stay. If it goes over 170-200$ I would expect more. Rooms are big and clean, well maintained and comfy to stay. There is no safe deposit box in the room! Basic breakfast not much variety. Don't expect much more that Bagley, pancakes and serials. Location, no complains. Not in center but lot of local simple shops and restaurants around.

tl:dr -- don't come here expecting to sleep. The view from my room is nothing but cars, zooming by 50 feet away. About 1 out of 50 cars or motorcycles has a modified exhaust, loud enough to wake me, despite earplugs. Half the rooms here face the highway and there's no chance you'll get a good night's rest in them. The hotel is being incredibly greedy and should improve its windows or decommission the highway-facing rooms. For added injury, the fire alarm went off at 4am. The front desk person blamed a hotel guest for smoking right by the entrance. I asked why staff didn't notice someone smoking so close and for so long that they triggered an alarm...

I LOVE this hotel. I don't stay anywhere else when I come to San Jose. The staff is so friendly and accommodating. Breakfast is fresh and full of options. The rooms are clean and updated. I would recommend this hotel to anyone looking for a clean, affordable, and relaxing environment.

Great location... close to everything don't let the neighborhood fool you. This hotel was very clean and reasonably priced! I never heard another person on the floor. Only the water pipes for showers.

I arrived to discover that the room key did not work. after multiple attempts, the manager had to use a master key and then come back with keys. upon entering, I realized that the garbage from the previous occupant had not been emptied. The toilet handle leaked and was broken and the shower head was detached from the wall and water did not come out so we were unable to shower. The manager offered to empty the trash, but we had to leave and why was it not emptied before re renting the room??

We had a very pleasant experience at the hotel while visiting family in San Jose over Thanksgiving. Very clean; comfortable bed; the serve yourself breakfast was so good, especially the "instant pancake" machine, we could hardly eat Thanksgiving dinner that evening!

The staff was friendly, room was clean and breakfast was decent. It's right off the freeway so that makes it easy to get to, but I just wish it was closer to more stores. If I am in the area again, I will stay here!

This place relies purely on the fact that it is conveniently located. They charge exorbitant rates and obviously do not re-invest any of this money back into their establishment. I have to say the staff is very friendly and helpful. Everyone was great. The facility though, is greatly lacking. The plumbing needs to be improved. Also the paper-thin walls was a big drawback. I heard every neighbor flush their toilet, and the freeway noise all night. My room smelled musty, and was not well cleaned. It's only a mile from my client, but that's about all that is good here.

Excellent place to stay. Room location was quiet. Room was very clean. Due to room access only available from one main entrance at the front desk, the hotel felt very secure. Very convenient freeway access. Attractive price considering the full breakfast range offered.

This hotel is overrated and un secured there was people walking around outside with hoodies from the bushes and I could not get in the door with my key at night I was not offered a late checkout and I'm a Diamond select member this hotel I would not recommend to anyone not even for one night!

If you are looking for hotel within the shopping district, you've come the to right place. I would recommend this hotel for it's great location within the city, excellent customer service and wonderful staff. Hotel staff was very friendly, the room was really nice and clean. The front desk clerk was awesome being that things started out very busy checking in, but he checked in my crew very fast and helpful. Great place to stay

The room is very clean and so comfortable. The hotel service is excellent, the hotel staff is also very friendly and helpful.The morning breakfast is the best. I would stay again at this hotel on my next trip.

The printer in the business center was out of toner and no one seemed to care enough to replace the cartridge until confronted. Also, you can hear every word said in the hallway. Water pressure fluctuates. BRING EAR PLUGS!!

The Hotel is at the corner of Tully road and 101 highway. It is convenient location for us to get everywhere We need to go in San Jose. Breakfast is poor. Houseskeeping make noisy when clean the room early in the morning, forget to provide shampoo and conditioner when make up room. We stayed four night there but probably not return if we find somewhere better. We prefer Bristol Hotel but it was fully booked during the time we were there.

We arrived on a hot day after a long exhausting drive. Hotel staff were friendly, excellent customer service at the front desk, room service and at breakfast. Check in was quick and easy. The room was clean, spacious and comfortable. We stayed in disabled access room. The bathroom in the wheel chair accessible room is well designed with built in bench and grab bars located within reach. Had a pleasant stay at the hotel.

We stayed for a long weekend when it was very hot. Thankfully, the hotel staff did everything to make it the most comfortable stay for us. The staff was very helpful and checked us in quickly even when the hotel was full. The room was quiet and comfortable and importantly cool. We had several choices for breakfast and it got replenished quickly. Overall, a great stay here for the family.

Gerat Hotel and personal, room was nice and cleaned, AC worked great since it was a hot day/night when we arrived. Breakfast was awesome they had a great variety of food to choose from. the freeway to head back home was very close to us.

The Staff was friendly and welcoming. The breakfast was good and started early which was great for us since we had to leave so early. The coffee was very good too. The coffee machine offered so many choices.

I have never left a hotel review prior to this one, but felt compelled to share the ridiculous experience at had at this hotel. I was in town for several days for work. The first evening around 6:30pm I began to hear drilling in room next to mine. It went on for about an hour. I called down to the front desk and they told me they were doing construction on the spa tub. I asked them to stop as it was now 7:30pm. The next afternoon I was in my room trying to get some work done around 6:00pm and I heard sawing and looked out my window to find construction workers sawing what looked like tile a few feet from my window (mind you I was on the first floor). I called the front desk and the lady told me yes they were doing construction but she couldn't do anything to stop it. I was not notified of any construction being done on the hotel prior to my stay or when I checked in. She said I would have to talk to the manager. She then called me back to say they were going to wrap it up. However, the power saw continued. I called again and she said I needed to "hang tight" until they finished up. I said that was unacceptable and it needed to stop now. She then came to my door and proceeded to tell me that there wasn't any construction next door. I told her it was just outside my window. And she accused me of being violent. Which I said I was certainly not. I did raise my voice. Obviously I was upset, but not violent. I was shocked at her attitude toward the situation. At that point, I shut the door and she said she was calling the cops. Are you kidding me? I then went to the window and took photos of the construction workers cleaning up their tools and putting them in their truck. To show the cops (although she did not actually call them...it was a completely ignorant comment to make, as my complaint was clearly justified). I would have gladly explained to them the situation and I am sure they would have been completely annoyed that they wasted their time with a justifiably upset customer who just wanted to some quiet to get work done. My company is paying $170 plus all the taxes for this per night. I only stayed at the Best Western because it was close to my appointments. Never again! I am sticking with Holiday Inn and Marriott from now on and I would recommend the same to anyone else. Again, in 15 years of constant travel as a sales manager I have never experienced such poor customer service and treatment from hotel staff. I have experiences that weren't the best, but never to the point of feeling compelled to take the time to write a review. Don't stay here!

Pros: continental breakfast, spacious room, friendly staff, quick check in/out Cons: noise from Tully Rd, location, only one entrance/exit Stayed for 3 nights. Pleasant stay, no major issues. Suggest getting a rm facing away from Tully Rd or bring some ear plugs.

The receptionist at this Best Western acted as if my problem was her's, She went out of her way to help me due to my suitcase not being packed. Everything about this hotel was delightful; an excellent room, exceptionally clean with a jaccuzi in one corner. Food was fresh and tasty for breakfast.

Newer inside and out. Friendly staff, clean room, good freeway access, breakfast was just what you'd expect. Not a Best Western Plus, but close to it. Would have no problem staying here again. Weather was great, traffic was light. Starbucks close by.

The hotel isn't awful. The rooms seem a bit old and the furniture has dings here and there. But at some point they decided to add motion detectors to the lights and they didn't plan it out very well. During the night, the light near the door would come on repeatedly when someone tossed and turned too much or something that would set it off. In contrast, the light would turn OFF when we were taking a shower and we'd have to get out, dripping on the floor, and wave our hands to get it to turn the lights back on again. It seems like such a small thing but it really made our stay uncomfortable.

The room was dingy and not clean. Cleaning staff was not thorough in cleaning from previous tenant. Cobwebs were seen in at least two different areas of the room. The manager tried to make it right but you can't cover up something that is not done properly.

The location of this hotel is right off the freeway although you might miss the sign after turning off the main road. Could use a bigger sign especially when Waze wants to misdirect you. Rooms quiet, very clean and the breakfast food was very fresh with a lot of options. Hotel staff helpful.

I dont like price was too high compare same hotel in alameda st is cheaper only $70 dollars this one was $155 , but this one was closer with the place we supposed to meet the family reunion ( price not good ) service great ZENAIDA YOU THE BEST)

We were going to the Queen Concert at the SAP Center in San Jose and needed a place to stay. The BW Lanai Gardens was the perfect place to stay - it's right off the freeway, but quiet. It was an easy drive to the concert. The beds were super comfortable. The rooms and bathroom are simple but immaculate. The curtains had been replaced with shutters since the last time we stayed there - a very nice look. When we got back from the concert, we had a late dinner at the Denny's across the street - very convenient! The next morning we had the breakfast downstairs - great coffee machine with multiple choices including hot chocolate. The usual breakfast items - juice, cold cereal, pastries, cheese omelet, pancakes, etc. The manager Tuan (great guy) told us there are other eating places near by but Denny's fit the bill that late at night. They also have cookies at the desk in the afternoon! I would definitely stay there again the next time I'm in the San Jose area.

When we checked in, everything seemed fine. Check-in was ok. Room was ok. Nothing spectacular, average. While sitting in the chair I noticed something was on my arm - I thought it was an ant. Then there were more. Then we saw little bugs skittering. Had no idea what they were, but we wanted out. The front desk changed our room, but I was uneasy and itchy all night. I cancelled the stay for the next night. The woman at the front desk said I don't blame you. I mentioned the incident to the manager the next morning, who said he was aware of the problem and the exterminator was coming, but he didn't know what type of bug it was. I showed him a picture, and he seemed relieved when he said "Oh, baby cockroaches, those are easier to get rid of." I guess bed bugs are harder to remove. Yikes! He gave a $50.00 refund on the room; clearly not enough, but I just wanted to leave. We will not be returning to this hotel.

Rooms are clean and tidy but security and temperatures are a concern. Room was located on the very furthest location from the front desk and the hallways are not air conditioned in the least. In fact, the pool access door was always kept open even when the sign said to keep it closed which added to the temperatures within the building. Always a nice breakfast provided but the new coffee machine gave more issues than necessary. Arrived during a later check in and the FD Staff informed us that we could not use Best Western point accumulation as we has booked through Expedia. On check out we inquired again to find that this was not the case and found that a random account number was listed on our account??? Hmmmm.... Very handy for travel but the sounds of cars and trunks on the on and off ramp would not be welcomed by the leisure traveler.

i am a best western rewards member with a status of DIAMOND for my frequent stays at BEST WESTERN. i love the friendliness i receive when i stay with them. But in all my years i have never ever been treated like i was an inconvenience. This entire hotel staff is very shady. i tried calling to get the rude employees name that ruined my trip but they did not want to help me in any way what so ever. I understand that each hotel is privately owned so why would BEST WESTERN want to have such condescending employees represent them in such a way?? the front desk was the worst i have every encountered and the front desk either make the experience good or bad for every guest and it ruined mine. i HATE this hotel and will make sure my colleagues never stay here EVER!!!! i wish i could take my money back. i hope they learn some customer service and remember that sometimes a guest may be going threw some things in life and to always treat every guest the same not choose who we are nice too.. front desk was a male and Asian who made my night even worst after finding out my aunt just died. He had no idea what the meaning of customer service was!!!

I had a pleasant, quiet stay which is exactly what I needed. If I had had any problems whatsoever I'm sure the Best Western staff would have found a solution to almost any major or minor situation. Thank you again for the pleasant stay.

We stayed here while up at San Jose for one night for concert at the Club Rodeo. We usually stay at Best Westerns and found this to exceed our expectations. Here are the things that we loved: The breakfast has everything we hope for and more: omlets (rotates with scrambled eggs manager said), hot sausage, actually they had hot chicken noodle soup!, yogurt, boiled eggs, pancake (automatic maker), dry cereals (including my favorite: Kelloggs Frosted Flakes), oatmeal, apples, bananas, drinks (cranberry, apply, or orange juice), automatic coffee ( many kinds at the press of a button), danishes. Can't really list everything but for a Best Western I found it the best I see (10 out of 10 for a Best Western). Wifi: I video tape the concerts we go to and then process the media and upload to YouTube for fans who couldn't make it. I found the upload speed very satisfactory (probably almost the same as what we have at home). This is often not the case I find but was pleasantly surprised. Comfortable bed, refrig, microwave, and coffee maker. very friendly front desk manager (and breakfast assistant). Things I didn't like: I'm being picky here but I'll just note a few things that weren't perfect. I personally don't care for the type of coffee maker in the room (single cup, manual type) but not really that big a deal. The wallpaper in the outside hallways was starting to peel in some areas (I personally could care less about this but just list it for those who do care about such things). The manager stated that they were in progress with fixing that as well as some other renovations. Overall for the things that matter most to me I would give this place a 10 out of 10. If you are looking for perfect, very new, updated facilities then you might be a bit disappointed but for me I will DEFINITELY stay here the next time i'm in the San Jose area.

Unfortunately I only stayed one night here after a long day at work and had to check out early the next morning but besides that this was a really nice place to stay and the staff at check in and check out were both very professional and efficient in getting me in and out when I needed too. If I'm ever in the area again, I will make it a goal to stay here longer.

If you are looking for a very nice hotel with surrounding restaurant's and shops also with freeway access this is your place. Most important to my family they have outstanding staff that treats you with superb respect and assists you without hesitation. Try them and you'll return again and again.

The staff was very kind. The problems were that when opening the microwave on our first night we going ab old McDonald's hashbrown. The pool was very small and the gate open caked every time it closed with no way to open it unless someone else was inside to let you in. The room smelled like smoke. The two beds had different mattresses on them.

Don't expect any help from the staff. They are understaffed, overwelmed too busy to even answer their phones. The rooms are "OK" and a reasonable value for the area. But, getting anything, (even a receipt) is beyond the ability of the staff.

Picked this hotel on price alone. There are many reviews pointing out the sketchy location - definitely not the best area but I have been in much worse. To put it in perspective the neighborhood behind the property has a home value of only $600K. NO fitness center. Limited parking shared with some small retail outlets next door. Limited walkalbe dinner choices. Friendly staff. Typical BW breakfast. Painfully slow internet. Pick an even numbered room to stay away from traffic noise. My room (111) was 17 steps from Tully Rd.

It started raining again at night just as I returned to San Jose. The private road to my house had been covered with a tree/rock/mud slide so I looked for a motel to stay that would be near where I had an appointment on Zanker Rd the following day, but that would be close to 101 where I would be heading south to go to Santa Maria on Saturday. Pretty much everything I needed was inside the BW, but that which wasn't was within walking distance. It was a nice quiet stay.

Night clerk graciously assigned me a quiet room down the hall when I explained I'd be rising very early. Hot breakfast served at 6:30 but there were cereals, fruits, breads, juice at 5 am. NOTE: Entrance to hotel is NOT on Tully. Confusing, so turn onto Lanai, then into Sleep Train parking lot for the hotel entrance. No freeway noise, just a little from Tully. Staff very helpful.

This was night to visit the town and enjoyed very much.on this trip, I'm looking forward to stay there more for next time I'm in town. Also next to a freeway and a lot of food. Nice to take a walk around.

When we arrived to this location there were young friends of the agent hanging around front smoking and staring watching us. They were hanging out inside as well watching tv in the lounge area. Our room was good the bed was very comfortable but the sheets and bedsore had recent stains on them. GROSS!!!!

We this is our second stay here and found them to be friendly and helpful. The night manager gave us a great recommendation for shopping and dining. The room was clean and comfortable. We got the suite with the king bed and sofa bed. The room was large and roomy. We plan on returning.

My husband and I stayed at Best Western Lanai for 3 nights in Sep 2016. While researching for my week, I noticed that the rate for weekdays are higher (about 45%) than the rate for weekends due to the Silicon Valley. Travelers come to San Jose on weekdays for business therefore Mon-Thu rate are high. If your dates are flexible, stay on Fri-Sun for a lower rate. Even with this supply/demand rule, the rate at BW Lanai is reasonable, even better comparing to other hotels in San Jose. Our room, 112, facing the back, was well maintained, comfortable, nice and clean! It was quiet at night. All staff members were very friendly and helpful. The manager, Tuan, was helpful, pleasant and nice. He gave us tips about restaurants, famous entrée for each restaurant, and suggestions for nearby attractions. The location is great, right at Hwy 101, less than 10 mins from San Jose Convention Center, Children's Discovery Museum of SJ, Vietnam Town, and Grand Century Shopping Mall. We enjoyed our stay at BW Lanai and would recommend this hotel.

Bay area is very expensive to stay. For $175+ tax, this was a fair hotel to stay in. Staff was great, food was good. Bed was very comfortable. Room/Bathroom looked a little run down and some simple cosmetic attention would fix this. I would stay here again...

Room was clean, organized and suited for business travel. It was also very price competitive. Used my Best Western Rewards & Senior discounts. Front desk agent was very professional, although difficult to understand on the phone, due to the Vietnamese/Broken English communication. The neighborhood, however is run-down with many transients in the area, especially around local restaurants. Getting to the parking area and hotel is through the sleep train mattress center parking lot off of Lanai Ave. There is no driveway just to the hotel. But, it is right next to the 101 FWY, which makes it a convenient location. They have a security guard that roams the parking lot, or so they say - but they do have many disclaimer signs stating they are not responsible for loss or damage. I always get uneasy when seeing these signs, not that I expect them to be liable, but that they've had enough incidences to warrant the sign to begin with. Breakfast was as good as Holiday Inn Express, or the many that I've stayed at. The breakfast area was well-maintained with eggs, sausage, bacon, toast & muffins, cereal, yogurts, fresh fruit & juices.

I stayed three nights while on business in San Jose. The room was very nice and the staff was friendly, however the neighborhood was sketchy and parking was pretty tight. Thankfully they have night parking lot security.

Traveling back from So Cal and needed a place to stay. Found this hotel right on that route. The rates were excellent and the room was great. Very clean and spacious. Also, the breakfast was nice and made getting going in the morning much easier. Thanks for a nice break from the road.

This hotel was very reasonably priced for San Jose. It was quiet, had comfortable beds, good breakfast, and free parking. Overall very pleased with the value we received here and would definitely stay here again.

the room we had this time was in a bad state of disrepair. Paint peeling around the shower; mold up in the corner of the shower; partially-finished removal of wallpaper behind toilet; window that was VERY difficult to open. During our stays there before, the rooms have been clean and inviting, and staff very pleasant. This time, staff was still very nice, but room 208 should have been kept out of service until the obvious issues were resolved. Sad to say this might be the last time we stay there, which is too bad, since it was very affordable, and up until this last stay was our first choice.

This Best Western has easy access off the highway. The double queen room was a very quiet and comfortable room. I would stay here again when traveling to San Jose on business. I definitely recommend this hotel.

We're were heading back south from an event in Berkeley and needed a good place to stay. We've always done well with Best Western and this one did not disappoint. Large room, friendly staff, and a good breakfast made our stay very enjoyable after a long day.

Located just off the freeway, 10 minutes from down town. Pleasant staff and super comfortable beds! Worked well for a four night stay when we needed to be in San Jose. Property is getting a little tired but everything worked OK. Typical breakfast, usual buffet but nothing special. Several fast food places close by but nothing classy.

Lanai Garden is a small boutique hotel, kind of large enough to serve you, (Best Western network,) small enough to know you. Easy accessible, right on 101 and Tully exit, off ramp. Nice facility. Very accommodating staff. 4 stars for great staff. Bonus star for unique facility.

We stayed here for one night only checking in late in the evening after landing at San Jose airport. It's only a 15 minute drive from the airport, not a scenic area but a no-frills motel, fine for a place to lay your head on a road trip. Breakfast was included, again, standard motel food. The staff were very friendly and helpful. Internet speed was fine.

We spent 4 nights are Best Western Lanai. Rooms were clean and comfortable; hot breakfast was excellent and we even enjoyed the pool! The location made it easy to find our way around. We will stay here on our next visit!

While the surrounding neighborhood the hotel resides in is a bit sketchy (and not one I would feel comfortable walking around), the hotel room was clean and the beds were comfortable. Stayed on the second floor so I didn't experience the 1st floor issues in the other comments. Staff was friendly.

Great location,First block off the the 101. No entrance off Tully Road driveway is on Lanai Avenue. Very quiet even though it is within a block of the 101. The room and the bathroom were clean and spacious. The bed was great, good nights sleep. Breakfast area was roomy. The breakfast was good. The woman preparing the food was very cheerful, I think she enjoyed her job. No guest laundry. Will stay again.

Our room was large and clean. The fact that the hotel and our room was clean is very important to us. Front desk staff [THUY & DILIP] was friendly, very helpful and efficient. Good location as it is right off 101. Always nice to start your day with a good complementary breakfast.

My husband and I stayed at the Best Western Lanai Garden Inn & Suites in June 2016. I would rate my overall stay experience at a 6 out of 10 (10 being the best). The staff at the front desk where not overly friendly, but were professional. The bed was comfortable. The pillows were acceptable. The room was not amazingly clean, but not filthy. The bathroom was clean. The hallways on the other hand did not looked vacuumed and was stained more than I would have liked. Hotel has a slightly dated feel. The pool had a slight green tint. That was not appealing. It was leaf and debris free though. I did not get in the pool, so I can say if the temp was acceptable. The room temperature was good. Free parking was included. Free Wi-Fi included. This is going to sound crazy, but the iron was the best. It got hot and did not randomly spit out steam and water. I know many people do not iron, but we iron almost all clothing and it was nice to have a hotel iron work well. That is not the usual. The breakfast bar was your typical continental breakfast, maybe a little below average in selection and taste. The food area was clean and organized. The coffee was good. The location was great. It was right off 101 highway. We did hear a little muffled traffic from the highway. The hotel is close to many restaurants and gas stations.

It's a good place to stay, quite, and clean as well. Nothing breaks down like some other hotel. Free breakfast, internet, and parking is a plus. It's little on the high price at about $200/night but I guess when it's high season you have to pay for it.

This was an excellent place to stay as we used this as our home base for seeing attractions with in a 100 mile radius. The staff was helpful and a pleasure to deal with. Senaida was a wonderful person to deal with during our stay.

one minute from freeway. Easy parking. Rapid check in with extremely pleasant staff. Absolutely clean and well furnished room. Good selection of TV stations. Wifi much faster than most places I stay. Nice breakfast selection. Nuff Said.

Booked this hotel due all four start hotels in the area were fully booked. Staff was pleasant and easy to deal with. Price was a bit steep, but I'm sure that was due to all the hotels in the area being fully booked. Hotel is decent, but definitely not a four star property. Nearby dining is slim. Down, and across the street is a Jack in the Box, and across the street is a Denny's. I'm sure it was might have been safe, but the road between in extremely busy. The only other options are delivery from local restaurant's or driving to locate something nice. Was not overly impressed with the continental breakfast. Personally would suggest walking, or driving to the Denny's across the street.

The BW Lanai Garden Inn & Suites is a decent hotel. The staff is courteous and pleasant. The breakfast is average to above average. The rooms are clean and the only complaint I would have is that there were 4 pillows on the bed and they were all the same. It would be nice if they had maybe two firm and two soft pillows. The road noise was also a factor and woke me up a couple of times. But that was due to some cars with loud exhaust systems accelerating quickly... Other than that, a good standard stay at a hotel...

Our stay was to see my sibling graduate from San Jose State University. The room was nice, very quiet, but a little to expensive.They did serve breakfast and is also close to a lot of restaurants, malls and and the University since that was the purpose.

Even though the room hair dryer stopped working after several minutes of use, this was the first time something like this has happened, so I would still stay here again. I was most happy to see it had a bathtub for bathing as I hate showers and most hotels now are only providing comfortable (?) shower stalls or areas.

This hotel location is very close to my family house, also convenience store just right outside, restaurants, staffs is very friendly and nice, nice hotel, room very clean, breakfast is very good, I will come back and stay again.

It's very convenient to the expressway and is surprisingly quiet. It's well kept and the included breakfast was nice. Hotel staff was very nice, friendly. Good sized room and nice to have a refrigerator. The cost of the room was too high for an "average" hotel room.

Excellent service. Clean rooms, good breakfast. Would stay here when I come back. Comfortable beds , nice lighting , good for friends and family . Pool area is clean and nice for you and your family . Looking for a hotel around San Jose come here it's great :)

If you need to be in the South area of San Jose, the options are limited to mundane or over the top except for this property. Not altogether that impressive from the outside because of its hidden corner location by the freeway and all the worker trucks in a limited parking area that have obviously discovered an enjoyable property as well. Its all on the inside. Great staff! Reasonably good breakfast. Impeccable internet. A lot of attention to the decor, especially the hallways...very often a neglected and run down area that just leads to your lodging space with pride. One of the best beds experienced in a BW property! The price point is higher than normal for equal rooms in other BW properties, but that is more San Jose and stupid taxes that punish the traveler instead of embracing them. Overall, a good experience in a specific part of the San Jose community where you might expect less. The owners should be proud of their effort!

This is a terribly expensive area and it is hard for me to find a place that doesn't create potential issues with my expense account. While this place is not cheap, for the area it is at least reasonable and the location is convenient to the place where I teach. I stay here several times a year and have never had a bad experience. I wish there was a place to plug in my Chev Volt.

I want to like this property but it's a struggle. It's in a good location off the highway and there are a handful of inexpensive restaurants within walking distance. The rooms were redone and are fresh and clean. The problem is... a lot of little problems. There was was a lot of noise that came through from the neighboring rooms. The plumbing from the room above me was so loud it woke me up in the middle of the night, and I've been known to sleep through a tropical storm or two. The multi-suspect drug bust that went down on the closest street corner wasn't a welcoming site after a day of meetings. Overall a few highs but more lows.

I selected the Best Western Lanai Garden Inn for its close proximity to SJSU where I was working this past weekend. It was a good location and close to food and the freeway. It was not noisy and we did feel quite safe there. I would stay there again. The food was average but edible and included in the cost. The room was clean, although not very big. It was fine for 1 night.

Just another moderately overpriced, average BW hotel. We had a king bed in a regular room and paid $123 with taxes. Wasn't primetime or any major events happening, but because it's any where in San Jose you pay well over $100. The staff was very courteous and helpful. Otherwise, nothing else of note.

We have stayed at this hotel 3 times in the past 12 months. It is in a prime location for business or pleasure, and the rate is good. We rate it outstanding because of the staff, who are exceptionally friendly and accommodating. We like staying in suites that have a sofa and extra room, and this hotel has very nice suites. The free breakfast is very good, too. It upholds the Best Western quality and reputation. We highly recommend it.

This hotel is right on the road but the entrance is on the side street and then surprisingly you have to drive through other parking lots to get to it. Once you get to it, the hotel itself is nice. The other issue is the hallway is LONG and there is only 1 elevator....

Although generic from the outside, the hotel interior is much more modern and well maintained that the average Best Western hotel. The breakfast had very modern equipment including a high tech coffee/espresso machine and a pancake maker, providing a very nice variety of food and coffee options. Staff was very friendly and helpful.

The bed was very comfortable, the room was pleasant, the heater was a bit noisy in the first room we stayed in, but the heater was quiet in the second room we were moved to. The staff was super pleasant and helpful. The location was easy to find and convenient for our business .

Stayed for one night for a conference nearby. Hotels in this area seem to be extremely expensive, this was the best price I could find for a semi-decent hotel. It's not easy to find the turning into the hotel either. Once there, the staff really are friendly and do try hard (especially Tuan the manager). But, it's an old and tired hotel - breakfast was basic and not pleasant - didn't feel fresh. The room was fine, but also old and dark as were the corridors. This property could really use a complete renovation - was the worst hotel on my trip - but served its purpose. I wouldn't go back unless it was significantly cheaper than any comparable hotel.

Hotel is a good basic facility. Breakfast average. Near the freeway. No freeway noise. A little spendy but San Jose is not cheap. We would go back again. This is a good location for anything you do in San Jose.

Last minute booking and I didn't want to stay at a motel. So usually Best western is the next step up, but definitely not worth $250 for one night for the location in reference to San Jose Downtown. The amenities was okay. And the internet was a bit slow...

Very good overall but pricing is a bit high for the nights. Staff were very good and excellent. Distance to my destination was very good. Price can be better for each night charges. Continental breakfast was excellent, most especially different choices of food served on different days.

Excellent, convenient spot with great customer service for the business traveler. I searched for an ideal spot online before my trip and did some research before choosing this one. I'm happy it all worked out so well.

Excellent hotel, the staff are very good at taking care of their guests. My room has been well maintained. I had a great nights sleep. Parking is good. Freeway access is great and there is no traffic noise in the hotel.

We were enroute to the Central Coast and needed a place to stay near US101. The location was great. Price was good value . We were given a free upgrade to a king suite. The room was spacious, clean and quiet. Just what we needed.

Stayed here because it was located close to our son who lives in the nearby hills above San Jose. The room was fine, the staff was pleasant, breakfast was fine, but the area felt a little "sketchy." Price was high for what was offered. Definitely not a bargain. Probably would not stay here again.

This hotel just happened to be close to a clinic I was working at. Overall from the time of check-in to check-out the staff were always smiling and helpful. You felt as if they were glad they were there!! Room was clean, bed comfortable and I will plan to stay there again!!

. . Latina at the counter was nice & informative & suggested a GREAT Mexican restaurant across the street - El Grullense-. . .Room was OK & bed was comfy. . .Nice bathroom & comfy bed for sure. . .Went to bed & and all one can hear ALL NIGHT LONG is LOTSA Road Noise ( not a good sleep environment !!! ). . .That is until the folks next door & their kids must have had a GORILLA WRESTLING TOURNAMENT. . .NO LIE!!!!. . .Had to call front desk & ask if they could do something about it. . . So, if you are deaf it is a nice choice; if not deaf - look elsewhere. . .( I did ask for & got their quiet room by the way!!! ). . .Also the toilet tank leaked & made noise / wasted water ALL NIGHT LONG! ( No Drought in S. J.??? )

This property in San Jose is the worst value for the amount charged i have ever encountered at a Best Western Hotel. I am a Platinum Member. I go to many locations. When doing a review I consider price to value received, location and amenities. Most Best Western properties have a good value for the money spent. This Hotel is very basic in regard to what is offered. The room is simple, has the basics but was not in the best working order. The faucet on the shower was hard to turn, did not indicate hot not cold and I was not able to turn it off completely. The shower curtain was too short and blew over the tub when water was turned on wetting the floor. The soap and shampoo was terrible unlike my other two recent stays at other BW properities. The food was basic and the room bland..like the food. The staff (with the exception of the checkin person) had not personality nor much to say. When I arrived a homeless person was sitting near the front door smoking and eating out of a bag. The property is not in the best are of town. There are no decent places to eat nearby.A Dennys and a Taco Bell were all I saw. My biggest complaint is your PRICE!!!! $229.00 for this depressed place! I stayed in Pacifica, CA on the beach in a suite for less. In Gaviota the hotel was $130.00 and heads and tails above this place. I will never stay here agine. Horrible.

I attended a conference at the SJ Convention Center. The hotel was much less expensive than the ones next to the SJCC. The drive was about 12-15 minutes. I stayed for 2 nights. The hot breakfast was consistent and good. The room was quite. It faced away from Tulley. The bed was comfortable. I had a great night's sleep. I will stay at BW Tulley during next year's conference.

Price of the hotel was decent, but the hotel driveway entrance was confusing. The address is on Tully Road but the entrance is on Lanai Avenue. We missed the entrance and had to turn around in heavy traffic to get to the hotel. Room was nice and compact. My one complaint was the noise from the toilet flushing or shower running was very loud in the room - so much that the TV volume had to be increased. The hotel is conveniently located right next to the freeway entrance but the freeway was very congested at 6:30 am. Travel time to the airport was 30 minutes. Can't comment on the breakfast since we had to leave by the time they opened. Would be nice if they opened 1/2 hour earlier for the early departures.

This hotel was very nice. Front desk staff was very nice and efficient. Due to an early flight, didn't try the breakfast, but there was a nice area for eating. The bed was nice, the TV was nice, there are TONS of places to eat around the hotel and it has very easy access to Hwy 101. The only real complaint that I have is that if you are a light sleeper or need to get up early, ask for a room at the back of the hotel, because there is a very busy intersection out in front of the hotel. Otherwise, I'll stay here again!

Cost too much. This room should not have cost anymore than $150 per night. Nothing exceptional at this hotel to justify the cost. The staff was wonderful both checking in and checking out but still not enough to justify the cost

My room was very pleasant, clean and comfortable. I was able to watch a movie I had not seen. While the hotel was busy on a Saturday night, once in my room I did not hear hallway noise. I would recommend this site to all of my friends that visited in this area

Breakfast host exceptionally friendly and hard working. Beds very comfortable. Location hard to find at night. Good place to stay if coming into San Jose airport if you do NOT need an airport shuttle.

Very convenient location off Hwy 101 near the I-280/680 junction. Nice comfortable room, which was very quiet considering how close to a main thoroughfare and the freeway. The breakfast was also better than what I've over the past year of business trips I've had to make.

The entrance to the hotel lot is hard to find because it (entrance) is located on a side street and you have to enter thru another property's parking lot in order to get into the hotel lot. Also the hotel is located near a freeway on ramp and during rush hours there are lots of cars/traffic congregating in the front street of the hotel. Room clean and breakfast was ok. Front desk clerk was polite but not friendly, maybe she was just tired and trying to survive a long days work. We will stay again in this hotel when the time comes and recommend to our friends.

For the price paid, this hotel is a steal! Ive paid much higher rates in the San Jose area. Great place to stay and convenient location right off the freeway and close to the golf club (Silver Creek Valley) where i was attending an event.

This hotel is ok, the room was clean. I did not think the bed was very comfortable. The location is not that great but for the price in San Jose it was OK. Not sure if I would stay here again, maybe in a pinch.