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A Memorable Hotel Experience
A Memorable Hotel Experience
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The hotel was just fine and everything was clean and the parking was convenient. I did not like the Chili's restaurant attached to your hotel. The food menu was very limited and what I did get was essentially tasteless. I would not eat there again.
Dear H538RSrobertw, Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel clean and appreciated the convenient parking. We're sorry, however, that your dining experience at the attached Chili's did not meet your expectations. We understand how disappointing it is when the menu feels limited and the food does not have the flavor or quality you were hoping for. We appreciate you sharing these specific comments, as they provide valuable insight into the overall guest experience. Your feedback regarding the restaurant's menu and food quality will be shared with the team for review and consideration. Thank you again for staying with us and for sharing both the positive aspects of your visit and the areas where there is room for improvement.
Just needed an overnight stay on our way back to Indiana. We had stayed at this particular hotel several years ago and had a good experience, so we decided to stay here once again. Check in was simple, and the front desk associate was friendly. After many hours in the truck we were happy to dine at the attached Chili's restaurant. The room was clean and comfortable. We would stay here again on a future trip thru the area.
Dear HeathWagner, Thank you for choosing to stay with us again and for sharing your experience! We're delighted to hear that you had another pleasant stay after visiting us several years ago. It's wonderful to know that check-in was simple and welcoming, and that our friendly front desk service helped make your arrival a positive one. After a long day of traveling, we're glad you were able to relax and enjoy the convenience of our attached Chili's restaurant. We're also pleased that you found your room clean and comfortable and had a restful overnight stay. We truly appreciate your continued confidence in staying with us and are especially happy to hear that you would choose us again on a future trip through the area. We look forward to welcoming you back and wish you safe travels!
Room clean & amenities worked, but I dislike the way the shower/tub faucet works -- needs to be simpler for those exhausted travelers. Curtains were heavy enough to keep out early sun and there were no noise or other disturbances. Parking is atrocious (and it was raining hard when we arrived so we got very wet trying to unload our belongings to bring in) -- but the building is older so hotel probably can't easily fix this issue. Staff courteous, one went above & beyond to be helpful.
Dear joannerenee41, Thank you for taking the time to share such detailed feedback about your stay. We're pleased to hear that your room was clean, the amenities were working properly, and that you were able to enjoy a quiet and restful environment. We're also glad the curtains helped keep out the early morning sunlight and that our courteous staff made a positive impression, especially the team member who went above and beyond to assist you. We appreciate your comments regarding the shower/tub faucet. We understand that a complicated setup can be frustrating, particularly for travelers arriving tired after a long journey, and we'll share your suggestion with the appropriate team. We're also sorry for the inconvenience caused by the parking situation, especially with the heavy rain making it difficult to unload your belongings without getting soaked. We understand how challenging that must have been upon arrival, and we appreciate your understanding regarding the age and layout of the property. Thank you again for recognizing the efforts of our staff and for sharing both the positive aspects of your stay and the areas that could be improved. Your feedback is valuable to us, and we hope to welcome you back for another comfortable visit in the future.
This was by far the worst stay-to-play hotel experience we have had in our four years of traveling for competitive soccer tournaments. If a hotel does not want to accommodate large groups, families, and children, then it should NOT volunteer to participate as a stay-to-play tournament hotel. We were a large group of families traveling together for a soccer tournament. Of course, that means there will be children and families gathering in common areas, but we were not causing problems or intentionally bothering anyone. By the second day, the attitude from the hotel employees was completely different. From early in the morning, staff members were extremely rude and unwelcoming toward our group despite us not having done anything wrong. The pool was closed, and the lobby was also closed to us early, leaving our families with nowhere inside the hotel to gather. We even politely asked if we could use a conference room instead and were told that it needed to be booked ahead of time. If the hotel does not want tournament families gathering in the lobby, then there should be some reasonable accommodation or alternative space available—especially when the hotel knowingly agreed to host teams for a stay-to-play tournament. Most concerning was the way our group was treated compared with others. Our group was predominantly Latino, and we genuinely felt that we were being singled out and discriminated against because of our ethnicity. The treatment we received made multiple families feel unwelcome and uncomfortable. We paid to stay at this hotel because it was part of the tournament's stay-to-play arrangement. Families should not be required to stay somewhere and then be treated as though their presence—and their children—are an inconvenience. We are extremely disappointed and will be requesting a refund. After four years of traveling for competitive soccer, this was easily the worst hotel experience we have had. I would strongly encourage tournament organizers to reconsider using this property as a stay-to-play hotel unless management changes how tournament families are treated.
Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We are sincerely sorry that your experience during your soccer tournament stay was so disappointing. Regardless of the size of a group or the reason for a stay, every guest should be treated with courtesy, respect, and professionalism. We are also sorry that the pool and lobby closures left your families without a comfortable gathering space, and we understand your frustration when an alternative such as a conference room was not available without advance booking. No guest should ever feel unwelcome, uncomfortable, or discriminated against while staying at our property. We understand how upsetting and hurtful that experience must have been, particularly when you were traveling with your families and children for a tournament. We also recognize your frustration with being part of a stay-to-play arrangement and feeling that the property was not prepared to appropriately accommodate tournament families. Your feedback highlights the importance of clear expectations, respectful communication, and thoughtful arrangements for large groups and youth sporting events. Thank you again for sharing your experience. Your comments are important and provide valuable insight into areas where we need to improve our hospitality, communication, and approach to group guests. We hope that the concerns you have raised will help encourage meaningful improvements and ensure that all guests feel respected, valued, and welcome.
A month or so ago, we were in the St Louis area for some sight-seeing, and had reserved a room for three nights at the Kirkwood Best Western. We arrived at the hotel in the afternoon to check in. When I went in to check in, I noticed a lot of people, like there was a wedding or something going on. I went ahead and attempted to check in. The desk clerk was not friendly. I overheard her telling guests that their laundry was behind in being done. That should have been our first clue that "something wasn't right." We got into our room, and were really disappointed in the way it looked. Very dated, had an "odor" about it. It was right by the pool, with sliding glass doors and an old curtain. Another clue that things "weren't quite right." When I went into the bathroom, I noticed there was 1 bath towel, 1 washcloth, 1 bathmat. That was it - no other linens. I immediately went to the front desk to ask for more linens since we would be staying for THREE NIGHTS. I was told by the desk clerk that there weren't any, that their laundry hadn't been kept up. I told her we were staying three nights, and one towel, one wash cloth, one bath mat, would not suffice for two people!! She didn't care! I went back to the room and told my husband that we'd be checking out the next morning. We had driven all day and were tired. There was a Walmart behind the hotel so we walked over there and purchased enough linens to get us through the night. The next morning, I went to check out and was told that I may or may not be reimbursed for the nights we didn't stay. I told her that we had only stayed one night. I would have disputed any extra charges. HOW DOES A HOTEL NOT HAVE ENOUGH LINENS?? If anything else, someone should have gone to the WalMart that is right behind the hotel, and purchased towels, washcloths, bathmats, shower curtains, sheets/pillow cases, etc., to take proper care of their guests!! This hotel is not one that I would recommend staying at, not even for one night. I am a Platinum member of Best Western Rewards and I do expect better service than what we got. The hotel is very dated, needs a massive upgrade, and staff need to be replaced immediately. We did not go to their "breakfast bar" because I can just imagine what is there or not there. Luckily, there was a Dunkin Donuts right across the parking lot, and that's where we had breakfast. We won't ever go back to that hotel - I'll sleep in the car first!
Dear Valued Guest. Thank you for taking the time to share such a detailed account of your experience. We sincerely apologize that your stay at our hotel was so disappointing, particularly as a valued Rewards Platinum member who understandably expected a higher level of service and hospitality. We are very sorry that your arrival did not begin on a welcoming note. A friendly and attentive front desk experience is important, and we regret that the interaction you described left you feeling unwelcome. We also understand how concerning it must have been to notice that housekeeping and laundry services were behind before you even reached your room. We are especially sorry about the condition of your accommodations and the lack of sufficient linens. Arriving to a room with only one bath towel, one washcloth, and one bathmat for a three-night stay is clearly inadequate, and we understand your frustration when additional linens were not immediately available. Having to walk to a nearby store after a long day of driving simply to purchase towels for your stay is certainly not the experience we want any guest to have. We also regret that the dated appearance and odor of the room further affected your impression of the property. We recognize that maintaining an older hotel requires ongoing attention, and we appreciate your comments regarding the condition of the rooms, furnishings, and overall appearance. Your feedback reinforces the importance of continued investment in both the property and the guest experience. We are equally sorry for the uncertainty you experienced regarding the unused nights of your reservation. Guests deserve clear and helpful information when making changes to their stay, and we understand how frustrating it must have been to leave without having a clear resolution at the time. While we are glad that you were able to find convenient alternatives nearby for your immediate needs, we regret that these circumstances led you to shorten your stay and leave with such a negative impression. We also appreciate your comments regarding breakfast, even though you ultimately chose not to use the service. Your feedback regarding staffing, housekeeping, laundry operations, maintenance, and the overall condition of the property is being taken seriously. We understand that these are fundamental aspects of a hotel stay, and we are sorry that we did not provide the level of cleanliness, preparedness, service, and comfort you expected—especially as a loyal Rewards member. We recognize the seriousness of the concerns you described and appreciate the opportunity to learn from your experience. We are committed to improving the areas highlighted in your review so that future guests can receive the welcoming, comfortable, and dependable experience they deserve.
Hotel was clean and staff was friendly. Pool was nice to be in but needed some maintenance and the pool towels were always out. Chili's next door to walk to was nice. Area was nice and in a convenient location. Close to lots of amenities and things to do.
Dear pixiebud8, Thank you for taking the time to share your feedback! We're pleased to hear that you had an enjoyable stay and appreciated several aspects of your experience with us. We're happy to know that you found our hotel clean and our staff friendly. Providing a welcoming and comfortable environment for our guests is one of our top priorities, and we appreciate your recognition of our team's efforts. It's great to hear that you enjoyed our pool area and convenient location. We appreciate your comments regarding the pool maintenance and availability of towels, and we have shared your feedback with the appropriate teams for review. We understand how important these amenities are to our guests' overall experience and will continue working to ensure they are well maintained and readily available. We're also glad you enjoyed the convenience of having dining options nearby, including the ability to walk to Chili's, as well as the easy access to local attractions, amenities, and activities. A convenient location can make a big difference when traveling, and we're happy that our location added value to your stay. Thank you again for sharing your experience and helpful suggestions. We truly appreciate your feedback and hope to welcome you back for another comfortable and enjoyable stay in the future.
This is the second time we've stayed here on our road trip. The EV charging stations are better than ever. The showers have good water pressure and handheld shower heads. The location is handy not just because it's close to the interstate but also because one can walk around to stores and places to eat.
Dear deborahg687, Thank you so much for your wonderful review and for choosing to stay with us again during your road trip. We truly appreciate your continued loyalty and are delighted to know that we continue to be a trusted stop on your travels. It's especially rewarding to hear that you noticed the improvements to our EV charging stations. We are always looking for ways to enhance our amenities and better serve our guests, so it's wonderful to know this made a positive difference during your visit. We're also pleased that you enjoyed the comfort of our showers, including the strong water pressure and handheld shower heads. Small details like these can make a stay even more enjoyable, and we're glad they added to your overall experience. Our convenient location is another feature we're proud to offer, and it's great to hear that you found the easy access to the interstate, as well as the nearby restaurants and shopping within walking distance, to be especially convenient during your trip. Thank you again for your kind words and for your continued support. Knowing that you've chosen to stay with us more than once is the highest compliment we could receive. We look forward to welcoming you back on your next road trip and providing you with another comfortable and enjoyable stay.
We were travelling route 66, The hotel is in a nice location beside, and walmart, and white castle, the staff were friendly and the rooms were big and clean, the breakfast was nice but basic
Hi 198stephenf, Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you enjoyed your stay with us while traveling along Route 66. It's great to know that you found our location convenient, with nearby shopping and dining options that made your trip even more enjoyable. We're also pleased that you found your room to be spacious, clean, and comfortable, as providing a relaxing place to unwind after a day of travel is one of our top priorities. Your kind words about our friendly staff are truly appreciated. Our team works hard to provide welcoming hospitality, and it's rewarding to know they helped make your stay a pleasant one. We're also glad you enjoyed our breakfast. We appreciate your feedback regarding the selection, and we're happy to know it provided a nice start to your day before continuing your adventure. Thank you again for choosing to stay with us and for sharing your experience. We sincerely appreciate your support and hope to have the pleasure of welcoming you back whenever your travels bring you through the area again. Safe travels!
Hotel showing it's age. Clean but can't help that it's aging. Was not a bad experience but everything kinda looking weary. In a convenient location. The hotel staff was very nice and helpful but breakfast staff didn't seem to care or have much concern with keeping breakfast bar supplied. Hotel in a great location. Convenient to restaurants & shopping.
Dear Valued Guest, Thank you for taking the time to share your thoughtful review. We truly appreciate your honest feedback and are pleased to hear that there were several aspects of your stay that you enjoyed. We're glad you found our hotel to be clean and appreciated our convenient location, with easy access to nearby restaurants and shopping. It's wonderful to know that our location helped make your visit more enjoyable. We're also especially grateful for your kind words about our hotel staff. Providing friendly and helpful service is something we take great pride in, and your recognition means a great deal to our team. At the same time, we appreciate your honest comments regarding the condition of the property. We understand that some areas of the hotel are showing their age, and we are continually looking for opportunities to make updates and improvements that will enhance our guests' experience while maintaining the comfort and cleanliness they expect. We also apologize that the breakfast area was not kept as well stocked as it should have been during your visit. We understand how important a well-maintained breakfast service is, and your feedback will be shared with our breakfast team to help ensure food items are replenished promptly and guests receive the experience they deserve. Thank you again for choosing to stay with us and for sharing your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better stay in the future.
Good location, great water pressure, close parking and pleasant personnel. More expensive than the newer Comfort Suites less than a mile south but here you got a smaller room, smaller bath, rusty bathroom sink, no microwave in room, noisy air conditioner, broken ice machine on our floor, hard to navigate TV (no instructions), lobby furniture held together with duct tape, harder mattress, only one set of towels (had to ask for another set for the second person) and no maid service in our four night stay.
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We appreciate both your compliments and your constructive comments, as they help us continue improving the guest experience. We're pleased to hear that you enjoyed our convenient location, ample parking, excellent water pressure, and the friendly service provided by our team. It's always encouraging to know that these aspects of your stay made a positive impression. At the same time, we sincerely apologize that several areas of your stay did not meet your expectations. We regret the maintenance concerns you encountered, including the rusty bathroom sink, noisy air conditioner, and broken ice machine on your floor. We also understand your disappointment with the room amenities, television instructions, and the condition of the lobby furniture. Your comments have been shared with our management and maintenance teams so these items can be reviewed and addressed. We are also sorry to hear that your room was not stocked with enough towels upon arrival and that housekeeping service was not provided during your four-night stay. We understand how these oversights can impact the overall comfort and convenience of your visit, and we apologize for the inconvenience. We truly value your honest feedback regarding the overall value of your stay. Guest comments like yours help us identify opportunities to enhance our accommodations and services so we can provide a better experience for every visitor. Thank you again for sharing your experience. We appreciate your feedback and hope to have the opportunity to provide you with a much more enjoyable stay in the future.
Not recommended! Room had no towels, hair dryer that didn't work and worst of all toilet that didn't work. They would not switch us to a new room. Heard multiple complaints from other guests.
Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to learn that your stay did not meet your expectations. We understand how frustrating it must have been to encounter multiple issues in your room, particularly with essential amenities such as towels, the hair dryer, and the toilet. Guest comfort and convenience are extremely important, and we regret that these concerns negatively impacted your experience. We are disappointed to hear that your stay left such a poor impression, as providing a comfortable and welcoming environment for our guests is always our goal. Feedback like yours is valuable and helps identify areas where greater attention and improvement are needed. Thank you again for sharing your experience. We appreciate your honest comments and regret that your visit was not a more positive one.
I been staying here three days and they refused to clean my room. Even tho I requested it the night before . And there was no sausage are eggs for breakfast my first night
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. We sincerely apologize that your room was not serviced despite your request. Housekeeping service and guest requests are an important part of a comfortable stay, and we understand how disappointing it must have been to return to a room that had not been cleaned as expected. Your comments will be shared with our housekeeping team so we can review our procedures and ensure better communication and follow-through on guest requests moving forward. We are also sorry to hear that breakfast did not meet your expectations during your first night, particularly with the absence of hot items such as sausage and eggs. We understand how important a consistent and satisfying breakfast experience is, and we regret any inconvenience this caused during your stay. Your feedback is appreciated as it helps us identify areas where we need to improve both our service and consistency. We regret that your experience fell short overall and thank you again for bringing these concerns to our attention.
We loved the assortment of breakfast and the comfy beds and the availability of a trolley to cart our luggage upstairs and to our vehicles. The Tempe of the rooms was very comfortable and easy to adjust. Staff were very friendly and accommodating. We have stayed there before and would stay there again. We came because of an extended family funeral and it was centrally located to all of the events that we attended. The only thing we would have liked was some more bath towels. But am sure if we had asked we would have gotten them.
Hi Michele, Thank you so much for sharing your thoughtful feedback with us. We are truly sorry for your loss and appreciate you choosing to stay with us during such an important and emotional time for your family. We're very glad to hear that you enjoyed the variety of our breakfast offerings, found the beds comfortable, and appreciated the convenience of the luggage trolley. It's also wonderful to know that the room temperature was easy to adjust and contributed to a comfortable stay. We're especially pleased that our team made a positive impression with their friendliness and accommodating service. Providing a welcoming and supportive environment is very important to us, particularly when guests are traveling for meaningful family occasions. We also appreciate your note regarding the bath towels. While we're glad you had a comfortable stay overall, your feedback helps us identify opportunities to ensure even greater convenience for our guests moving forward. Thank you again for your kind words and for your continued trust in staying with us. We look forward to welcoming you back whenever your travels bring you to the area again.
We like staying here and have stayed for years. It's a great location close to two highways, shopping, and restaurants but more than anything we love the staff. I don't have the names of the staff at the desk but they are so warm and welcoming. It's like coming home. They greet you when you come in and have a friendly word for you when you leave.
Hi Phtoshoot49, Thank you so much for your wonderful review and for your continued loyalty over the years! We truly appreciate you choosing to stay with us time and time again. It means so much to hear that our location continues to work well for your travels, with convenient access to highways, shopping, and restaurants. More importantly, we are absolutely delighted to know that our staff has made such a lasting impression on you. Your kind words about their warmth, friendliness, and welcoming attitude are truly appreciated. Creating a “home away from home” feeling for our guests is exactly what we strive for, and it's incredibly rewarding to hear that this is how your stays feel. We will be sure to share your thoughtful feedback with our front desk team. They will be so happy to know their greetings and personal touches make a difference. Thank you again for your continued support and for taking the time to share such a kind review. We look forward to welcoming you back for many more years to come!
I chose to stay at this hotel based on past experience from several years ago. I was disappointed that the property has not aged well and is showing it's age. Although the room was clean and the beds comfortable, we had other issues. The individual HVAC systems in the room, seemed to turn off without reason, resulting in the room being too cool or hot and stuffy. The TV (which the hotel provides a full page handout on how to use) defies logic and their instructions. Initially we were placed in a "pet friendly" room. The room had a funky smell, the doors were scratched and scored from animal guests and nearby rooms reeked of marijuana (this is a nonsmoking property). When we returned to the desk and asked for another room, we were accommodated, but clerk was totally devoid of personality. When we arrived at our "new" room there was only one set of towels in the bathroom. I again returned to the front desk and the clerk without apology or comment provided me with a second set of towels. The hotel also seemed to have difficulty keeping the breakfast area stocked with food items and paper products.
Dear Westmotraveler, Thank you for taking the time to share your detailed feedback. We truly appreciate you choosing to stay with us again based on your previous positive experiences, and we are sorry to hear that this visit did not meet your expectations. While we are pleased to know that you found your room clean and the beds comfortable, we sincerely apologize for the various issues you encountered during your stay. We understand how frustrating it can be when room features such as the HVAC system and television do not function as expected, and we regret the inconvenience these issues caused. We are also sorry that your initial room did not provide the comfortable environment you anticipated. While we are glad we were able to accommodate your request for a room change, we regret that the condition of the first room and the surrounding odors negatively impacted your arrival experience. Additionally, we apologize for the oversight regarding the towels in your second room and for the lack of warmth and attentiveness you experienced during your interactions at the front desk. Every guest deserves friendly, welcoming service, and we are sorry that we fell short of that expectation. We also regret the difficulties you experienced in the breakfast area. Providing a well-stocked and enjoyable breakfast experience is important to us, and we understand how disappointing it can be when items are not replenished in a timely manner. Your comments are valuable and help us identify areas where improvements are needed. We appreciate your honest feedback and thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
Horrible experience. They gave us a room that had a person sleeping in it. Then they started to give us another room and they decided to check it first. It had a person in it. They said to wait in the lobby while they helped a long line of guests. We felt that since this place is so mismanaged that we left and lost our money even though they appeared to no have a room for us. How can you feel safe when someone walked into two different guest rooms while they were in there. We went to the Hampton Inn in Illinois and it was 15 min from St Louis and 100% better (Clean, great breakfast etc)
Dear Departure, Thank you for taking the time to share your feedback. We are truly sorry to hear about the extremely distressing experience you had during your arrival. Please accept our sincere apologies for the room assignment errors you encountered. Being directed to occupied rooms is absolutely unacceptable and not reflective of the standards of safety, accuracy, and care we strive to uphold. We completely understand how unsettling and unsafe this must have felt, and we are very sorry for the frustration and discomfort it caused you. We also regret that your attempt to resolve the situation resulted in further inconvenience, including waiting in the lobby and ultimately choosing to leave. We understand how disappointing it must have been to have your travel plans disrupted in this way. Guest safety and proper room assignment are fundamental responsibilities in hospitality, and what you experienced falls far below those expectations. Your feedback has been noted as extremely serious and highlights important areas where improvements in procedures and communication are clearly needed. We are truly sorry that your stay ended on such a negative note and that you did not receive the level of service and reliability you should be able to expect. Thank you again for bringing this to our attention, and we regret that we did not have the opportunity to provide you with a better experience.
Route 66 trip from Chicago to Santa Monica.
Hi JB, Thank you so much for sharing your experience! We're glad to hear that you had a great trip overall, even if the weather didn't quite cooperate during your Route 66 journey from Chicago to Santa Monica. We're especially pleased that you found the accommodations to be nice and comfortable during your travels. Road trips like yours are such memorable adventures, and we're happy we could be a pleasant stop along the way. We truly appreciate you choosing to stay with us and taking the time to leave a review. We hope the rest of your Route 66 journey brought you many great memories despite the rainy weather, and we'd love to welcome you back again anytime your travels bring you through the area!
The staff was great and efficient, check-in and out was perfect, rooms were clean and comfortable. My only complaints were the bathrooms need some work. The sink looked to be rusted, and the water pressure was low.
Hi 317alanh, Thank you so much for your thoughtful review! We're delighted to hear that you had a positive overall stay and that our staff helped make your experience enjoyable with efficient service and a smooth check-in and check-out process. It's also wonderful to know that you found the rooms clean and comfortable. Providing a relaxing and welcoming environment for our guests is always one of our top priorities. At the same time, we appreciate you bringing your bathroom concerns to our attention. We apologize for the condition of the sink and the low water pressure you experienced. Your feedback is valuable and helps us identify areas where improvements and maintenance updates are needed. Thank you again for taking the time to share your experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future!
Older facility. Hair on bathroom floor and bathtub was dirty. Breakfast was ok
Hi judyVac, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that you found the breakfast satisfactory during your stay. At the same time, we sincerely apologize for the cleanliness issues you encountered in the bathroom area. Finding hair on the floor and a bathtub that was not properly cleaned is certainly not the standard we strive to provide, and we understand how disappointing that can be. Your comments will be shared with our housekeeping team so additional attention can be given to detail and inspection procedures. We also appreciate your feedback regarding the facility itself. While some aspects of the property may reflect its age, we continuously work to maintain a comfortable and welcoming environment for our guests. Thank you again for your honest review and for helping us identify areas where we can improve the guest experience.
The experience was flat out horrible. We were given keys to our room; when we opened the door we found that someone was still in bed watching television. The front desk apologized and gave us keys to another room, which was also occupied. At this point we were asked to wait until they “figured it out” which involved ignoring us for 20 minutes until we decided to find somewhere else to stay.
Dear YosemiteTraveler875, Thank you for taking the time to share your experience. We sincerely apologize for the extremely frustrating and unacceptable situation you encountered during your arrival. Being given keys to an occupied room is a very serious issue, and we can only imagine how uncomfortable and upsetting that must have been for both you and the guests already inside the room. We are deeply sorry that this happened not once, but twice during your check-in experience. We also regret that after these incidents, you were left waiting without timely communication or resolution from the front desk team. We understand how disappointing and frustrating it must have been to feel overlooked after such a difficult start to your stay, especially when all you wanted was to settle into your room after traveling. Please know that situations like this are not reflective of the level of service and professionalism we strive to provide for our guests. Your feedback is extremely important and will be reviewed carefully, as proper room status management and attentive guest service are essential to ensuring both guest comfort and safety. We truly apologize that your experience led you to seek accommodations elsewhere and appreciate you bringing these concerns to our attention through your review.
Clean, comfortable and quiet
Hi Z8666GHkathyh, Thank you so much for your kind feedback! We're delighted to hear that you found your room clean, comfortable, and quiet. Those are exactly the qualities we strive to provide for a relaxing stay. We do appreciate you bringing the issue with the closet doors to our attention. We're sorry for the inconvenience this caused, as everything in the room should be fully functional and easy to use. Your comment will be shared with our maintenance team so it can be addressed promptly. Thank you again for choosing to stay with us and for your thoughtful review. We're glad you had an overall positive experience and hope to welcome you back again soon!
Very rude manager London who didn't return my phone call after the terrible stay The manager Londan didn't have no concern about my stay I had to switch rooms which wasn't that clean blood stain mattress Room #1 had badddd urine stains with the smell Don't waste your time are money They over charged me $181.00 for this? I have to go though my credit card to get my money back Dirty nasty toilet just discussing
Dear O907HKbrendah, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the many concerns you encountered during your stay. We sincerely apologize for the condition of the rooms you described. What you noted regarding cleanliness, including the mattress, odors, and bathroom condition, is extremely concerning and not reflective of the standards we strive to maintain. This feedback will be addressed with our housekeeping and management teams to ensure immediate review and corrective action. We also regret that your interaction with management did not meet expectations and that you felt your concerns were not taken seriously. Providing attentive, respectful, and responsive service is very important to us, and your comments will be reviewed internally to ensure better communication and follow-through in the future. Additionally, we understand your frustration regarding the billing concerns and the overall value of your stay. We are sorry that this added to your disappointment. Your experience is not the one we want any guest to have, and we truly regret that we fell short. We appreciate you bringing these issues to our attention, as they highlight areas where improvement is clearly needed.
Paid for a king, got a dirty double queen. Checked in after a long day on the road, 3rd shift or after. Just crashed. Woke up next morning, to find a dirty sink, tub, and second bed! Addressed it with GM Landon and he was less than helpful, or empathetic! STAY AWAY! This hotel is dirty and they clearly dont care! 0☆
Dear 651NickM, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations and that there were multiple issues with your room. We sincerely apologize for the mix-up with your reservation and for the cleanliness concerns you encountered, including the sink, tub, and second bed. This is far below the standard of service and quality we aim to provide, and we understand how frustrating it must have been after a long day of travel. Your experience with the management team is also concerning, and we regret that you did not feel supported or heard when addressing these issues. Guest comfort, cleanliness, and responsive service are top priorities, and your feedback will help us ensure staff training and procedures are reinforced to prevent similar situations in the future. While we are disappointed that your stay fell short, we truly appreciate you bringing these concerns to our attention. Your comments help us focus on improvements to better serve all guests and provide a safe, clean, and comfortable environment.
Good location /restaurant access on hotel /clean & friendly Stay here on my travels coming and going ! Beds are very comfy !!!
Hi jharris25, Thank you so much for sharing your kind feedback! We're thrilled to hear that you enjoy our convenient location, on-site restaurant access, and that our team made you feel welcome during your travels. It's wonderful to know that our beds provided a comfortable rest. There's nothing better than a good night's sleep while on the road! We truly appreciate you choosing to stay with us on your trips and look forward to welcoming you back again soon.
The location is perfect and the rooms are spacious. Their housekeeping staff lack customer service though. We stayed here a month ago too and only had 1 towel set. We had to go to the front desk to ask for more. Then this time they only left 1 toilet roll and didn't bring one up when I asked the housekeeper. I heard that they were short staffed, but not a lot of follow through on that end of things.
Dear G7443HLnikkif, Thank you for taking the time to share your experience and for choosing to stay with us again. We're glad to hear that you continue to enjoy our convenient location and spacious rooms. At the same time, we sincerely apologize for the inconvenience you experienced with housekeeping service during both of your stays. We understand how important it is to have essential items like towels and toiletries readily available, and we regret that we fell short in providing consistent service. While staffing challenges can occur, this should never impact the level of care and follow-through our guests receive. Your feedback is truly valuable and will be shared with our housekeeping team to help improve communication, responsiveness, and overall service. We appreciate your understanding and for bringing this to our attention, as it helps us continue to improve the guest experience.
Great location with a Walmart in the same parking lot basically and several choices for places to grab dinner. Great if traveling with pets since there are several grass areas to walk your pet. The hotel is clean and felt safe although a little worn. Would absolutely stay here again. Was disappointed that we checked out a day earlier than planned and could not be refunded that final day.
Hi P2212MPlorraines, Thank you for taking the time to share your experience! We're so glad to hear that you enjoyed our convenient location, with nearby shopping and dining options, and that our pet-friendly amenities made your stay more comfortable. It's wonderful to know you found the hotel clean, safe, and a place you would choose to stay again. We also appreciate your honest feedback regarding the condition of the property and understand your note about it feeling a bit worn. Additionally, we're sorry for the disappointment regarding the early check-out and refund policy. We understand how frustrating that can be, and your feedback is valuable as we continue to review how we communicate and manage our policies. Thank you again for your kind words and for highlighting both the positives and areas where we can improve. We truly appreciate it and look forward to welcoming you back in the future!
Nice area with plenty of parking. Not far from downtown. Rooms were spacious and clean. Breakfast was good and woman did great job keeping up with the crowd.
HI jmL5943BJ, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our convenient location, ample parking, and spacious, clean rooms. We're also glad that our breakfast met your expectations and that our team member did a great job keeping everything running smoothly for our guests. Your kind words will be shared with her, as recognition like this means a lot to our staff. We truly appreciate your review and look forward to welcoming you back for another comfortable and enjoyable stay!
check in is fast - frig questionable - microwave would be nice but can live without - there is one on 2nd floor you can use. BUT BIGGEST COMPLAINT IS THERE IS NOT ONE HANDICAP ROOM IN HOTEL NOR NOT ONE ROOM WITH A GRAB BAR IN THE SHOWER. SAFETY OF ELDERLY/DISABLED GUESTS SHOULD BE A CONCERN WITH THE HIGH TUBS.
Hi stephenieg2022, Thank you for taking the time to share your feedback. We're glad to hear that you experienced a smooth and fast check-in, and we appreciate your comments regarding the fridge and the availability of the microwave on the second floor. We also want to sincerely thank you for highlighting your concerns regarding accessibility. Guest safety and comfort are very important to us, and your feedback about the lack of handicap-accessible rooms and grab bars in the showers is valuable. We will share this with our management team as we continue to evaluate ways to improve our accommodations and ensure the safety of all our guests, including those who are elderly or have mobility needs. We truly appreciate your observations and hope to have the opportunity to welcome you back in the future under improved conditions.
This very reasonably priced hotel was a lot nicer than some that we have paid much more. Very good value for the money. The hotel was clean and comfortable. The breakfast was good with the standard choices, although I do like the Greek yogurt in the machines better than the packaged individual yogurts that they had here. Also, would have preferred the cooker of oatmeal instead of the small packets. But, otherwise nice towels, good atmosphere with a restaurant on site. There were a lot of young people in the hotel, but we did not get disturbed after 9:30. The desk clerks were very nice and helpful. The location is right off the interstate, and not too far from the zoo, with lots of shopping in walking distance. The room was comfy with nice absorbent towels.
HI Official IUSTraveler, Thank you for taking the time to share such a thoughtful review! We're delighted to hear that you found our hotel to be a great value and that it exceeded expectations compared to other stays. It's wonderful to know that you enjoyed a clean, comfortable room, our absorbent towels, and the overall atmosphere, including having a restaurant conveniently on-site. We also appreciate your feedback regarding breakfast. We're glad you enjoyed the standard selections, and your suggestions about Greek yogurt in the machines and having a hot oatmeal option are noted. Guest input like yours is invaluable as we continually look for ways to enhance the breakfast experience. It's great to hear that our front desk team made a positive impression with their friendliness and helpfulness, and that the location worked well for your visit near the zoo and local shopping. We're also pleased that the lively energy from other guests did not disturb your stay. Thank you again for your kind words and constructive feedback. We would be thrilled to welcome you back for another enjoyable and comfortable stay in the future!
Bathroom a little crowded sitting area was very nice, wasn't there long enough for lounge area
Hi Duane S, Thank you for taking the time to share your feedback about your recent stay. We truly appreciate you choosing to stay with us and are glad you took a moment to let us know about your experience. We're happy to hear that you enjoyed the sitting area and found it to be a nice space to relax. Creating comfortable areas where guests can unwind is something we strive for, so it is wonderful to know that part of your stay was enjoyable. At the same time, we appreciate your honest comment regarding the bathroom space. Guest feedback like yours is very helpful as we continue looking for ways to improve the overall comfort and functionality of our rooms. While some room layouts can feel a bit compact, we always value hearing how guests experience the space so we can keep these details in mind as we make updates and improvements. We're sorry that your stay was short and that you didn't have the chance to spend more time enjoying the lounge area. Many guests enjoy relaxing there, and we hope it can be part of a longer, more comfortable stay in the future. Thank you again for your feedback and for choosing our hotel. We truly appreciate it and hope your travels were safe and pleasant.
Great location. The only complaint was that the non slip decals on the bottom of the tub looked dirty.
Hi barbhF8588HK, Thank you for taking the time to share your feedback about your stay. We're delighted to hear that you enjoyed our great location and found it convenient during your visit. Being in an accessible area for our guests is something we're very proud of, and it's always nice to know that it helped make your stay more enjoyable. We also truly appreciate you mentioning your concern regarding the non-slip decals in the bathtub. Cleanliness and comfort are very important to us, and comments like yours help our team identify areas where we can improve and ensure that every part of the room meets our standards. Your observation will certainly be shared with our housekeeping team so they can take a closer look and ensure everything is maintained and presented in the best possible condition for our guests. Thank you again for your helpful feedback and for choosing to stay with us. We're glad you enjoyed the location and hope your overall visit was a pleasant one. We look forward to welcoming you again in the future and providing another comfortable stay.
I very pleasantly surprised by this lovely Best Western on a Route 66 road trip. Beautiful modern chandeliers as you walk in the lobby with lovely high ceilings in an atrium style entrance. Plenty of parking and bell carts to bring luggage to guestrooms. Spacious room that was exceptionally clean. A very nice well stocked breakfast on the second floor. Next to breakfast is a walkway that takes you to the restaurant Chili's, which is nice, not having to walk outside during cold winter months. The area is very safe with lots of shopping restaurants. For coffee lovers a Dunkin & starbucks steps away. Great Route 66 stop for the weary traveler minutes off the highway.
Hi ChicagoRobin, Thank you for taking the time to share your feedback. We're glad to hear that overall your stay was okay and that you found the room acceptable for the price. We sincerely apologize for the issues you encountered with the deadbolt and the sink's hot water flow. We understand how important both security and a strong water flow are for comfort and peace of mind, and we regret that these inconveniences impacted your stay. Please know that your comments have been shared with our maintenance team so that these issues can be addressed promptly. We appreciate your understanding and your acknowledgment that, aside from these concerns, the room met your needs. Guest feedback like yours is invaluable in helping us continue to improve the overall experience for everyone. Thank you again for staying with us, and we hope to have the opportunity to provide you with an even more comfortable visit in the future.
Room clean. Bathtub and toilet slow to drain. Could smell smoke from surrounding room or hallway. Breakfast was good. People friendly.
Dear Mobile23480293401, Thank you for sharing your feedback with us! We're glad to hear that you found your room clean, enjoyed the breakfast, and experienced friendly service from our team. Providing a welcoming environment and a good start to the day with breakfast is always a priority, so it's wonderful to know these aspects made a positive impression. We also appreciate your honest notes regarding the slow-draining bathtub and toilet, as well as the occasional smoke odor. Feedback like this is very helpful, as it allows us to identify areas where we can continue improving to ensure a more comfortable stay for all of our guests. Thank you again for your review. We're happy you stayed with us and hope to have the opportunity to provide an even better experience on your next visit!
The gentleman that chucked me in was very friendly. I stay at this hotel often for my overnight stay when I travel from Erie, Pennsylvania to Pittsburg, Kansas. He was a new guy I had not met him before. I made the reservation via telephone while I was driving. It was a very easy process to check in was very easy. My room was comfortable and clean. The only thing that I don't like about this hotel is that they don't have microwaves in the room and I like to heat up my coffee in the morning and heat up my own food and you have to go to the second floor to use the microwave.Other than that the service is always friendly and it is super easy because it is just off of I 44 highway.
Hi rgorenc, Thank you so much for taking the time to share your experience! We're delighted to hear that your check-in was smooth and that our team made you feel welcome, even with a new face at the front desk. It's wonderful to know that your room was comfortable and clean, and that our convenient location off I-44 made your travels easier. We appreciate your feedback regarding the microwaves and understand how having one in the room would be convenient for guests who like to heat up coffee or meals. Your comments have been shared with management as we continually look for ways to improve the guest experience. Thank you again for your loyalty and kind words about our friendly service. We look forward to welcoming you back on your next trip!
Like hotel fifth floor was a bit noisy for us to get a good nights rest. Hoped for discount due to family member in the hospital. St Charles BW offered.
Hi Y6391RTangiep, Thank you for taking the time to share your feedback. We're glad to hear that you liked the hotel overall, though we're sorry the noise on the fifth floor affected your rest. We completely understand how important a quiet stay is, especially during a stressful time with a family member in the hospital. We also appreciate your comments regarding discounts, and we're sorry if this did not meet your expectations. Your feedback helps us consider ways to improve both comfort and guest experience in the future. We hope to have the opportunity to welcome you back and provide a more restful stay next time.
Be sure to read the LOW ratings; you will find a common theme: The hotel is deteriorating; the kitchen, front desk staff and the management do not seem to care about customer service. We had stayed at this hotel a few times previously and had a very good experience but had stayed elsewhere the few times prior to this visit. (I had forgotten, when we booked this last reservation that we had noted on the previous stay that the service was not as good as we had previously experienced and that was the reason we had not returned.) This visit was the WORST experience we have ever had in any hotel...and we have stayed in many hotels and never have had or have ever made a complaint. This experience was so bad that it has taken me months to garner the courage to write this review (combined with the fact that I was struggling with cancer during this time). Here is a recap of the problem that created a bigger problem: The breakfast food was undercooked, equipment was not working, the few bananas and apples that were set out were rotten, and they ran out of much of the food (cereal, yogurt, milk) because the cook/breakfast manager stood at the front desk for very long periods of time and visited with the front desk manager. When I looked in the kitchen to locate the cook to ask her if she would replenish the food, there was water leaking from the ceiling with a pail catching the leaking water. Because I photographed the leaking ceiling and criticized the breakfast manager, we were MADE to leave the hotel and the manager REFUSED to refund our money for the next night. The manager's comment: "You cannot criticize my staff. You cannot stay here." The most agregious act: Because we had paid for the next night and because I had done nothing wrong except to criticize the breakfast provider (yes, in front of other equally disgruntled hotel breakfast guests), and because I said I was not leaving because I had paid for the next night and they were refusing to refund my money, they called the police to escort me out of the hotel. To put this into perspective, I have always made a point of generously tipping the breakfast staff at hotels where breakfasts are provided as part of the overnight fee. I do not LOOK for reasons to complain; I appreciate good service. I would highly recommend you choose a different venue, if you value cleanliness, good service, and your happiness (along with your hard-earned money). The name of the hotel had changed and I believe it is under different management from when we initially began staying there. I can hardly wait to see how management responds to this review; I am sure they will find a way to defend their lack of service, maintenance, and failure to refund our payment when it was their decision to turn us away. I was not loud or rude: I simply vocalized how bad the service and conditions were.
Dear L4330YMcherylh, Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the distress and frustration this caused, especially during such a difficult personal time. Your experience, as you described, is far below the standards we strive to uphold, and we take your feedback very seriously. We are particularly concerned about your comments regarding the breakfast, food quality, equipment issues, and the condition of the property. Guest safety, comfort, and satisfaction are our highest priorities, and it is clear that we fell short in multiple areas during your visit. We also deeply regret that our management's response to your feedback was not handled appropriately, and that it caused additional stress and disappointment. Please know that your detailed account has been shared with our leadership team for thorough review. We are committed to taking corrective action to ensure that situations like this do not occur again and to improve both the quality of service and communication with our guests. We understand how upsetting this experience was and regret that it led to such a negative impression. Thank you again for sharing your feedback. Your comments are invaluable in helping us improve and provide a better experience for all future guests.
Great breakfast. Great location. Friendly front desk staff. Rooms were clean and housekeeping was on time. Clean towel and sheets
Hi kylebP4910WB, Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed our breakfast, found our location convenient, and appreciated the friendliness of our front desk staff. It's wonderful to know that your room was clean and that housekeeping met your expectations with timely service and fresh towels and sheets. Your kind words mean a lot to our team and motivate us to continue providing excellent service to every guest. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future!
Unfortunately I had to give it a 3 because some idiot couldn't keep their pot outside. The entire 5th floor reeked of pot- my room- everything- the entire night. I barely got any sleep woke up super early, coughing my head off and had to leave.
Hi Rebecca V, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay due to the smoke in the hotel. We understand how upsetting and disruptive this must have been, and we are very sorry that it impacted your ability to rest and enjoy your visit. Please know that guest comfort and safety are our top priorities, and we take concerns like this very seriously. We have shared your experience with our team to ensure stricter enforcement of our policies regarding smoking and to prevent this from happening in the future. We truly regret that your stay did not meet your expectations and hope you might consider giving us another opportunity to provide a comfortable, relaxing, and restful experience. Thank you again for bringing this to our attention.
Painful experience. We've been coming to the Kirkwood Inn for decades but it was bought out by a company that apparently has decided to run it into the ground. Breaks my heart.
Dear Jan67St_Augustine, Thank you for taking the time to share your thoughts. We are truly sorry to hear that your recent experience did not meet the expectations. We deeply value our long-time guests, and it saddens us to hear that you felt the property had changed in a way that was disappointing. Please know that your feedback is important to us, and we will share it with our team as we continually work to improve the experience for all our guests. We truly appreciate the memories you've made here over the decades and hope that, in the future, we might have the opportunity to provide a stay that restores your confidence in the Kirkwood Inn.
The bathroom had hair on the bathroom floor and hair all in the tub. Could use some good cleaning. Other than that, the stay was okay!
Hi Tracy L, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered in the bathroom. This is certainly not the standard we aim to provide, and we will be addressing it with our housekeeping team to ensure it doesn't happen again. We're glad to hear that, aside from this issue, your stay was okay. We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to provide you with a much cleaner and more enjoyable experience during your next visit.
Basic hotel in convenient location. Needs some sprucing up but was quiet, bed was comfortable and shower was good. Front desk was always friendly.
Hi TravelerSanDiego_CA, Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed your stay and found our location convenient, your room quiet, the bed comfortable, and the shower refreshing. It's also wonderful to know that our front desk team made a positive impression with their friendly service, they'll be so happy to hear your kind words! We appreciate your honest note about the need for a bit of sprucing up. We're always looking for ways to improve our guests' comfort and experience, and your feedback will certainly help guide us as we plan future updates. Thank you again for choosing to stay with us. We hope to welcome you back soon and provide an even more enjoyable visit next time!
The guy working the breakfast bar named Demond was an absolute joy. He was very professional. The front desk staff was also very professional and friendly! This place is located by some very nice restaurants and actually even has a chilies restaurant bar right on the property. Also, there is a target store and a Walmart that touch this property. We will definitely be back.
Hi E4409NEdannys, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and truly appreciate your kind words about our team. Demond will be thrilled to know that his professionalism and positive attitude made such a great impression. He takes a lot of pride in making every guest's morning a pleasant one. We're also very happy that you found our front desk staff friendly and accommodating. It's always our goal to ensure that every guest feels welcome and well cared for from check-in to check-out. We're glad you enjoyed our convenient location near great restaurants and shopping options. It really makes it easy for our guests to relax and make the most of their visit. Thank you again for your thoughtful feedback and for choosing to stay with us. We can't wait to welcome you back the next time you're in the area!
I traveled from the Chicago area to attend a party for a family member who lives in the area. This Best Western was recommended as it is close to the expressway as well as to their home, and I was not disappointed. Although the front desk area was crowded, I was checked in almost immediately by a very friendly and efficient staff. They advised me of the amenities which included a free breakfast in the morning. My room was very clean, quiet, and comfotable as expcted. I would not hesitate to recommend this Best Western to anyone looking for a hotel in this area.
Hi janetgN5307OE, Thank you so much for taking the time to share such a wonderful and thoughtful review! We're so pleased to hear that you had an enjoyable stay with us while visiting family in the area. It's great to know that our convenient location, just off the expressway, made your trip easier and that your check-in experience was quick and welcoming, even during a busy time. We're delighted that you found your room to be clean, quiet, and comfortable. That's exactly the kind of experience we strive to provide every guest. We also appreciate your kind mention of our team and the complimentary breakfast; they'll be thrilled to know their efforts helped make your stay enjoyable. Thank you for your recommendation; it truly means a lot to us. We're grateful you chose to stay with us and look forward to welcoming you back the next time you're in town!
The staff was very nice gave a warm nice greeting at the front desk daily. Rooms were clean and comfortable. The hotel is close to all shops and restaurants. We will be back.
Hi mbosnos, Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had such a positive experience with us. Our front desk team will be so happy to know that their warm daily greetings helped make your stay more enjoyable. They truly love making guests feel welcome. It's also great to hear that you found your room clean and comfortable and that our convenient location near shops and restaurants added to the ease of your visit. We can't wait to welcome you back on your next stay. It's always a pleasure having you with us!
Extremely disappointed I stayed to here back in 2019 and had an absolutely wonderful stay. The hotel is definitely gone downhill. Showing signs of wear. The treadmill doesn't work in the workout room. The elliptical, while it works is set up backwards. Anthony at the front desk was nice enough to come in and help me figure it out. Also, the door of which I pointed out to Anthony into the workout room doesn't shut. Anyone could just walk in. He just nodded his head. When I got to the hotel to check in 9/35 around 10pm the young lady working the desk seemed extremely stoned. I had to repeat my name three times while she had my photo ID and had to repeat four times that I was there to check in and had a reservation. She kept staring at me with a blank expression on her face, asking what? What? When I finally raised my voice because it seemed like she was hard of hearing. She then swayed in place and kept telling me “hey keep the peace man,just keep the peace.” I don't even know what that means. It made me and my mother very uncomfortable. There was a huge line behind me during the entire interaction. It was extremely awkward. We had a hard time keeping our room cool as air conditioner didn't seem to be throwing out much cool air. The tub backed up and refused to drain. The front desk staff did come up to put Drano in, but didn't clean up their mess, so there was hair everywhere and the tub still did not drain well. Breakfast did have different options, but was very crowded and the staff had a hard time keeping it stocked. While in a safe, convenient area this hotel is definitely gone downhill. Very disappointing stay.
Dear AmandaM970, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your recent experience did not meet your expectations, especially after having such a positive stay with us in 2019. We truly value returning guests, and it's disappointing to hear that your visit this time was not reflective of the standards we strive to maintain. We're very sorry for the issues you encountered in our fitness center and guest room. Your comments regarding the treadmill, elliptical setup, and door security have been brought to the attention of our maintenance team to ensure these concerns are addressed immediately. We also regret the inconvenience caused by the air conditioning and slow-draining tub. Our goal is to ensure every room is in proper working order before guests arrive, and we apologize for falling short in this regard. Regarding your check-in experience, please know that this matter has been escalated and will be handled with the utmost seriousness. Professionalism and attentiveness are cornerstones of our service, and what you described is absolutely not acceptable nor reflective of the behavior we expect from our team. We sincerely apologize for the discomfort and awkwardness this caused you and your mother. We're also sorry to hear that breakfast service felt crowded and not as well maintained as it should have been. We are reviewing staffing and replenishment procedures to ensure all guests can enjoy a smooth and well-stocked breakfast experience, even during busy times. We greatly appreciate you taking the time to point out both the positive, such as Anthony's assistance and our convenient location and the areas that need improvement. Please know that your comments will help guide our ongoing efforts to restore the level of comfort and hospitality you experienced in the past. We truly hope you'll consider giving us another opportunity in the future. We would love the chance to welcome you back and show you the improvements we're making based on feedback like yours.
The check-in process was painful. The desk employee was so slow and on top of that she took two phone calls before finishing our check-in, one of which was an outside call discussing a reservation. It took quite a while for her to complete the call. We were there Thursday departing the next Monday. Our room had a musty smell upon first arriving and we had to ask for more towels as there was no room service during our stay. Free breakfast was decent. The bar no longer exists. The hotel rooms/ bathrooms could use some updating. It is conveniently located close to Walmart in case you really need to get something and there is a Dunkin right across the parking lot. Pool looked less than inviting as water was pretty green.
Dear Wanderer13293876353, Thank you for taking the time to share your detailed feedback with us. We truly appreciate hearing about your experience, as it helps us understand where we're doing well and where we need to improve. We're very sorry to learn that your check-in process was not as smooth and efficient as it should have been. Please know that providing prompt and attentive service at the front desk is a top priority, and we'll be addressing this with our team to ensure future guests have a quicker and more seamless arrival experience. We also regret that you encountered a musty smell in your room, needed to request extra towels due to the lack of service during your stay, and that the pool was not at its best. Your comments about the room and bathroom updates, as well as the closure of the bar, are also very valuable and will be taken into consideration as we continue to evaluate improvements to our property. On the brighter side, we're glad to hear you enjoyed the complimentary breakfast and found the location convenient with nearby options like Walmart and Dunkin' just steps away. Thank you again for your honest review. While we're disappointed we fell short in several areas during your stay, we do hope you'll consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable experience.
Not our first visit here. We came back again based on our previous stay. Easy to get to and lots of amenities in the area. Chilies restaurant is attached too. Easy peasy after a long day of driving. As before, the place was clean and fresh, and breakfast was just right. Everyone was very pleasant, especially the gal in the breakfast area, who made sure to greet each person and wish them well in their day. Will certainly come back.
HI Sherpa11460442996, Thank you so much for your continued loyalty and for sharing such a kind review of your recent stay. We're thrilled to hear that your return visit was just as positive as your first, and that our location and nearby amenities made your travels easier after a long day of driving. Having the Chili's restaurant attached is certainly convenient, and we're glad it added to your experience. It's wonderful to know that you found everything clean and fresh once again, and that breakfast was a great start to your day. Your kind words about our team, especially the breakfast attendant who greeted each guest with a smile, mean a lot to us. We'll be sure to share your feedback with her, as recognition like yours is always encouraging. We're so pleased to know you'll be coming back again, and we look forward to welcoming you on your next visit.
A bit run down but not dirty. The location is good, walkable to OK chain restaurants. The people are nice and the breakfast was pretty good.
Hi perky2019, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our convenient location, found our team to be friendly, and were pleased with the breakfast offerings. It's always encouraging to know when our guests feel welcomed and well taken care of. We also appreciate your comments about the condition of the property. While we're happy to know you found everything clean, we recognize the importance of keeping our spaces fresh and updated. Please know that we're actively working on improvements to enhance the overall guest experience, and your feedback helps guide us in those efforts. We truly value your visit and hope to have the opportunity to welcome you back again. Our team would be delighted to provide you with an even more enjoyable stay next time.
No handicap accessible rooms and no help in accommodating those who are handicapped. The bathroom is much too cramp for anybody of size.
Dear 779keiht, Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not provide the level of accessibility and comfort you needed. Ensuring that every guest feels accommodated and supported is very important to us, and we regret that we fell short during your visit. We appreciate your comments regarding the lack of accessible rooms and the size of the bathroom. Your feedback highlights areas where we can and must do better. Please know that we are carefully reviewing these concerns as we continue to improve our facilities and services with accessibility in mind. Your perspective is invaluable, and we are grateful you brought this to our attention. We hope you might consider giving us another opportunity in the future so we can provide you with a more comfortable and welcoming experience.
This was our third time staying at this Best Western. It has consistently been clean and well maintained. It offers the necessary amenities and extras; plus the pool is nice. Staff have always been friendly and willing to provide assistance.
Hi Paulouaid2, Thank you for choosing to stay with us again and for taking the time to share your experience. We truly appreciate your loyalty and are delighted to know that your third visit was just as enjoyable as the previous ones. It's wonderful to hear that you continue to find our property clean, well-maintained, and equipped with the amenities you need. We're also glad you've enjoyed the pool and that our friendly team has been consistently ready to assist you whenever needed. Providing reliable comfort and service for our returning guests is something we value deeply. We look forward to welcoming you back for your next visit and continuing to make each stay as pleasant as the last.
COCKROACHES! And manager Anthony will lie and say you will get a refund….5 hours from home and our family checking in and unloaded just to see a cockroach next to the bed! He came up and killed it himself! Now 5 days later no refund and he is denying the entire ordeal! Apparently he didn't want to talk about it and hung up on me. When I called back he didn't say a single word and just left the phone on the counter and kept the phone there for almost 20 minutes while I could hear him talking to others in the background. BAD SERVICE AND INFESTED!
Dear Goplaces41102546833, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, and we sincerely regret that your stay did not meet expectations. The situation you described is not reflective of the standards we aim to maintain, and we understand how upsetting and inconvenient this must have been for you and your family. We take pest concerns extremely seriously, and we work with a licensed pest control service to perform regular inspections and treatments. However, when an issue is reported, our goal is to address it immediately and thoroughly to prevent any recurrence. We are truly sorry if you felt your concerns were not handled with the attentiveness and transparency you deserved. Your feedback is important to us, as it helps us improve both our service and communication. We appreciate you bringing this matter to our attention and hope we can regain your trust in the future.
This is a nice, beautiful, modern hotel. Very clean. Nice soft pillows. The breakfast area is way understaffed, and it's a very crowded and hectic situation during the last hour, so don't count on getting to enjoy scrambled eggs and sausage links unless you get there early. No waffles. The pancake machine was out of order, so I ended up with cereal. It's a nice place, but if you want breakfast, get to the breakfast area early to beat the crowd.
Hi Tourist34430077831, Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our clean, modern accommodations and that the soft pillows added to your comfort during your stay. Your kind words mean a lot to our team. We also appreciate your honest feedback regarding the breakfast experience. We sincerely apologize for the crowding, limited options during the later hours, and the inconvenience caused by the out-of-order pancake machine. We understand how important a relaxed and plentiful breakfast can be, and we're actively reviewing staffing and equipment maintenance to help ensure a smoother, more enjoyable experience for all guests, no matter what time they come down for breakfast. Your observations are incredibly valuable in helping us improve, and we're grateful you brought them to our attention. We hope we'll have the pleasure of welcoming you back in the future, where we can provide not only the same clean and comfortable stay, but also an even better breakfast experience.
My young daughter and I (two women) needed alternative accommodations when our Airbnb got cancelled unexpectedly and I booked here for price and location (both met our needs). This ended up being a great spot for us. Clean, quiet, professional and helpful staff, and good breakfast. Would absolutely recommend.
Hi 863kristinaw, Thank you so much for taking the time to share your experience with us. We're truly honored that you chose to stay with us during what must have been a stressful and unexpected situation with your Airbnb cancellation. It's wonderful to hear that our location and value met your immediate needs and even more so that your stay turned out to be a great experience overall. We're especially glad to know that you and your daughter felt comfortable and welcomed, and that our team provided the kind of clean, quiet, and professional environment you were looking for. Your kind words about our staff mean a lot to us. Providing helpful and attentive service to all of our guests is something we take great pride in, and we'll be sure to share your feedback with the entire team. We're also pleased that you enjoyed the breakfast. It's always our goal to start the day off right for our guests, and we're happy it hit the mark for you. Thank you again for your recommendation. We truly appreciate your trust and are so glad we could provide a safe and pleasant place for you and your daughter. Should your travels bring you back to the area, we'd be delighted to welcome you again.
Reasonably clean motel. Slightly worn furniture and bathtub. Standard breakfast items. Very helpful and pleasant staff (front desk, cleaning staff). Very good air conditioners in the room. Good, large TV. Nice to have Chili's on site. The Chili's bar tender very helpful with food selection and drinks. Very affordable compared to some of the surrounding higher rated motels. Steak house, White Castle, and Dunkin Donuts all within walking distance.
Hi michaellF4926MR, Thank you so much for taking the time to share your experience with us! We're glad to hear that you found our motel reasonably clean and that you appreciated the value we offer compared to other properties in the area. It's wonderful to know that you found our team, both at the front desk and in housekeeping, helpful and pleasant. We'll be sure to pass along your kind words to them, as well as to the bartender at Chili's. We're also happy that the convenient on-site dining and the proximity to other restaurants like the steak house, White Castle, and Dunkin' Donuts added to your stay. We appreciate your feedback regarding the furniture and bathtub showing some wear, and we will be keeping this in mind as we continue to improve our guest experience. It's great to know that you enjoyed the large TV, the reliable air conditioning, and the standard breakfast offerings, as these are all details we want to get right for our guests. Thank you again for your balanced and thoughtful review. We hope to have the pleasure of welcoming you back the next time you're in the area!
Room and public spaces where updated and pool was OK (needs some repairs but worked fine and much appreciated in the hot weather). Gym was disappointing, one of the two cardio machines broken, very limited number dumbs (pairs 30lbs+ but only a single 25 and some 5s). Breakfast was the biggest bust, in theory it sounds decent (eggs, sausage, biscuits, gravy, bagels, muffins, cereal, toast, even pancakes); however the pancake machine was broken all 3 days, hot chocolate was out 2 of the 3, one day there was no milk or cereal. No caffeine free tea, the apple juice was out all 3 days, coffee was not good. I will say the woman working the breakfast area was diligent and thorough; doing her best within the limits management seemed willing to fund. I never try to expect too much from these breakfasts but considering what this could have been, it fell way short. We did not use them but there is onsite laundry (coin operated) which is a nice option.
Dear Andrew J, Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful and detailed feedback, and we're glad to hear that certain aspects of your stay, such as the updated room and public spaces and the pool, made a positive impression, especially during the hot weather. We also appreciate you highlighting the value of having on-site amenities like our coin-operated laundry. While you didn't have a chance to use it this time, we're glad to know you found it to be a convenient feature. That said, I want to sincerely apologize for the issues you encountered, particularly regarding the gym and breakfast experience. We understand how important it is to have functioning equipment in our fitness center, and we're sorry one of the cardio machines was out of order and that the variety and availability of free weights were limited. Your comments have been shared with our team to explore opportunities for improvement and equipment updates. We also recognize your frustration with the breakfast inconsistencies. While our offerings are intended to provide a well-rounded and energizing start to the day, it's clear that several key items were not consistently available during your visit. The broken pancake machine, missing hot chocolate and milk, and other beverage issues you mentioned are certainly not reflective of the standard we aim to provide. I want to personally thank you for acknowledging the dedication of our breakfast attendant, she will be truly encouraged by your kind words, as she works very hard to offer the best experience possible within the tools and resources provided. Please know your feedback has been shared with our management team, and we are reviewing both equipment maintenance and supply procedures to prevent these issues from recurring. We are continuously working toward improvements and guest satisfaction, and insights like yours are a vital part of that process. We hope you'll consider giving us another opportunity in the future to deliver a stay that meets all expectations. Thank you again for your honest feedback and for choosing to stay with us.
We always loved this hotel, next to a Dunkin' Donuts, a WalMart behind us, I44 within blocks. We have stayed here every year for many years, family lives in Crestwood and Fenton. This year, things were different. We walked in and the lobby was chaos, teenagers throwing balls from the open 2nd floor to friends in the lobby. We ducked through that, attempted to get to our room, to find teens riding the elevators up and down, telling us there was no room. We finally got on anyway. The room. The tub did not drain when we took showers. The tv did not work at all. The Internet was terrible, we tried watching movies that were already loaded on our iPads, and they kept stalling. The toilet paper holder came off of the mount. My bed was not level and tilted towards the left. The breakfast. The first day we tried. There were about four lumps of scrambled eggs, and five sausage links, hard as a rock. Some fruit, no bananas. I saw one woman with one, I asked and was told they were out. We ate at Dunkin' Donuts the rest of the week. The place is in ill repair. The air conditioning was awesome though. The temp outside was 95 and super humid, but we were a chill 65 degrees. Thankful for the small things. I long for the old days. We always loved that place. Sorry not coming back.
Dear Susan P, Thank you for taking the time to share your experience with us. First and foremost, we want to sincerely thank you for your continued loyalty over the years. Knowing that you've made our hotel your home-away-from-home during visits to see family in Crestwood and Fenton truly means a great deal to us. We are deeply sorry to hear that this most recent stay did not reflect the high standards you've come to expect and deserve. Your detailed feedback helps us better understand the areas where we've fallen short, and we are truly disappointed to know that the atmosphere, maintenance issues, and breakfast offerings affected your experience so significantly. Please accept our apologies for the disruption in the lobby and the lack of oversight that allowed such disorder to occur. We are reviewing guest supervision and common area monitoring practices to prevent similar situations moving forward. Additionally, the maintenance concerns you mentioned including the tub drainage, TV, internet reliability, and toilet paper holder are unacceptable, and we are addressing them with our maintenance team to ensure they are properly repaired. Your comments about breakfast are equally concerning, and we are following up with our breakfast staff and suppliers to ensure consistency in both quality and availability. While we're glad the air conditioning provided a bit of relief during your stay, we regret that the positives were few compared to your past experiences with us. Please know that this is not the standard we strive to uphold, especially for guests who have shown us the kind of loyalty you have. Though you've mentioned you won't be returning, we do hope you might reconsider in the future. We would welcome the opportunity to provide you with the kind of visit you've always known and loved. Thank you again for your honest feedback and for the years of trust you placed in us.
We have been staying at the Kirkwood Inn for decades and had always appreciated how well it was run and maintained. That has changed dramatically. Apparently the hotel was bought out by a company that is greedy as it now is poorly maintained. The staff is great and do their best but there is only so much they can do without ownership support.
Dear Jan67St_Augustine, Thank you so much for your continued loyalty to the Kirkwood Inn over the years. It truly means the world to us that you've chosen to stay with us time and again, and we're sincerely grateful for the trust and appreciation you've shown toward our property and team. We're especially thankful for your kind words about our staff. Your recognition of their dedication and efforts even during times of transition, is deeply appreciated. Our team takes great pride in offering warm, attentive service, and your support is a meaningful affirmation of their hard work. We're genuinely sorry to hear that your most recent stay did not reflect the standards you've come to expect from us. Your concerns regarding maintenance and overall property condition are important, and we want to assure you that they are not taken lightly. While ownership and management changes can bring challenges, our goal remains the same: to provide a clean, comfortable, and welcoming environment for every guest. Your feedback is incredibly valuable, and we are committed to addressing these concerns thoughtfully and thoroughly. We hope to regain your confidence and demonstrate improvements during your next visit. Thank you once again for sharing your experience and for your years of patronage. We truly hope to welcome you back soon and provide you with the quality and care that brought you to us in the first place.
Clean room, nice stay, convenient location , easy check in, breakfast was more than continental, hot choices too , clean pool
Hi martanns, Thank you for taking the time to share your experience with us! We're so pleased to hear that you enjoyed a clean and comfortable stay, and that our location, amenities, and service made your visit convenient and relaxing. A smooth check-in and a clean room are essentials we always strive to deliver, so it's wonderful to know we met your expectations in those areas. We're also glad you had the chance to enjoy our breakfast offerings! We aim to provide more than just the basics, and we're happy to hear the variety of hot choices added to your morning. It's great to know you had a chance to enjoy the pool as well. Our team works hard to keep it clean and inviting for all our guests. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
Beware: Booked 2 nights only stayed for 1 Sheets in 1st room had yellow stains Got 2nd room floors were filthy white socks turned black Towels were stained, some kind of greasy stain on headboards. Air did not work only go down to 70 and wall picture was not secured and fell off almost hitting us. Outside site is overgrown on north side and water line leaking on pool side. The dead bird on south exit door did it for us. this hotel has been in decline since our last visit last year. Owner need not reply they know what needs to be done.
Dear Global30708105048, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience with us did not meet your expectations, especially given that you had a better stay during your previous visit. Please accept our sincerest apologies for the numerous concerns you encountered during your stay, from the cleanliness issues and maintenance problems in the room to the exterior conditions you described. This is not the type of experience we strive to provide, and your observations are taken seriously. While it's disappointing to learn that we fell short in so many areas, we appreciate you pointing them out in detail. Your comments regarding housekeeping standards, A/C performance, property upkeep, and safety hazards like the unsecured wall art and exterior concerns are being reviewed with our team immediately. We are especially sorry for the distress caused and that you ultimately chose to leave early. We understand your frustration and disappointment, and while you noted that a response from ownership wasn't necessary, we still want to express our commitment to addressing these matters. Feedback like yours, while difficult to hear, is invaluable in helping us improve the quality of our guest experience. Should you consider giving us another opportunity in the future, we would welcome the chance to show you the improvements we are working toward.
All Rooms need microwave! 1st room had greasy feeling floor carpet! , although receptionist was kind and allowed exchange of room. Rate was too high compared to other hotels I have visited in past ! More renovation needed on bathtubs. Clean white tub is expected in bathrooms. Old mold looking stain was not desired to put your feet in. Nice scenic view and exceptionally nice staff! Staff very quick to resolve your concerns concerns. Rusty areas in bathroom hopefully will be updated. Overall, loved the staff! Very nice and hard working people. Breakfast menu needs to be extended with more options. Also the hot tub was colder than the pool. Spectrum should of been onsite getting the smart TV Channels up and running with all apps.
Hi marywJ1218ZX, Thank you for taking the time to share your recent experience with us. We truly value your feedback, as it helps us identify both our strengths and the areas where we can improve. We're so pleased to hear that you found our team to be exceptionally kind and responsive. Our staff takes great pride in offering warm hospitality, and it's wonderful to know their efforts stood out during your stay. We're also glad you enjoyed the scenic views from the property. That said, we sincerely apologize for the inconveniences you encountered. We understand how important in-room amenities like microwaves are for guest comfort, and we are currently evaluating ways to ensure all rooms are more consistently equipped. Your comments about the carpet in the first room and the bathtub condition have been shared with our housekeeping and maintenance teams for immediate follow-up. A clean, welcoming environment is our top priority, and we regret falling short of that expectation. We also appreciate your feedback regarding the breakfast variety and the hot tub temperature. Our goal is to provide a satisfying and relaxing experience, and we'll use your comments to review both the menu and our facilities. As for the smart TV access, we understand how frustrating that must have been and are working with our service provider to improve connectivity and app functionality. While we're sorry that your experience did not meet the full value you expected, we're grateful for your kind words about our team and the way they handled your concerns. We hope to have the opportunity to welcome you back in the future so we can provide a more seamless and comfortable stay.
Great location, everything worked good, breakfast was good, plenty of parking. Shower needs updating, Wish it had a inside pool, like most other BW hotels we have stayed at do.
Hi 690littlej, Thank you for taking the time to share your feedback with us! We're so glad to hear that you enjoyed your stay and appreciated our convenient location, well-functioning amenities, plentiful parking, and the breakfast selection. Providing a smooth and comfortable experience for our guests is something we take pride in, and it's great to know that many aspects of your stay met your expectations. We also sincerely appreciate your honest suggestions. Your comment regarding the shower update is noted, and we will share this with our maintenance and renovation team as we continue working to improve the guest experience. While we currently offer a seasonal outdoor pool, we understand your preference for an indoor option and how that has been a highlight in your stays with other Best Western properties. We'll certainly keep this in mind as we evaluate future upgrades and amenities. Thank you once again for choosing to stay with us. We hope to welcome you back in the near future.
It is amazing how far downhill this hotel has gone down since our stay here last year. (We loved staying at this hotel last year which is why we returned this year). The floor of the tub was black indicating there is either no cleaning or more likely, it has permanent stains that can't be removed. Water pressure in shower bad. Bathroom light fixtures are rusty. Walls in the room and especially in the outside hallways are marked, scraped and torn. The chair in the room had a large amount of staining in the fabric. Multiple electric outlets were nonfunctional. The bedskirts used were poorly chosen and poorly installed giving the look of a much lower quality hotel. Room did not get cleaned. Hallways had same carpet as rooms but the carpet in the hallway was much darker giving the appearance that it is not being properly cleaned.
Dear Texhog, Thank you for taking the time to share your detailed feedback. First and foremost, we want to sincerely apologize for the disappointment you experienced during your most recent stay. We truly value returning guests, and we're very sorry that your second visit did not reflect the positive experience you had with us previously. We are especially disheartened to hear that the room condition and cleanliness fell short of your expectations and our own standards. The issues you mentioned regarding the tub, stained chair, worn wall surfaces, rusted fixtures, and malfunctioning outlets are absolutely not acceptable, and we appreciate you bringing these matters to our attention in such a clear and thoughtful way. Our maintenance and housekeeping teams have been made aware of your comments and are actively inspecting the room and hallways to address the concerns you raised. We understand how important a clean, well-maintained environment is for our guests' comfort, and we are taking immediate steps to improve in these areas. Additionally, we are currently addressing our cleaning procedures and implementing refresher training for both our room attendants and maintenance staff to ensure a higher level of attention to detail. It's also unacceptable that your room did not receive housekeeping service during your stay, and we apologize for that oversight. We're working with our team to ensure all guest rooms are serviced properly and that communication is improved when issues arise. Please know that your feedback is not being taken lightly. We are committed to restoring the level of quality and care that made your first visit so enjoyable. Thank you again for being a loyal guest and for helping us grow through your honest review.
Great place, friendly employees, breakfast was decent. It was a typical Best Western buffet. The nice thing about this place is the actually have parking spots for bikes up front.
Hi 61Tom, Thank you for taking the time to share your experience with us! We're so pleased to hear that you enjoyed your stay and found our location convenient with easy access. It's great to know our team made a positive impression with their friendliness, providing warm and welcoming service is something we take great pride in. We're also glad you appreciated the breakfast. While it follows the classic Best Western buffet setup, we do our best to keep it fresh, varied, and satisfying for our guests each morning. And thank you for pointing out the dedicated bike parking out front! We know how important secure and convenient parking is for guests traveling on two wheels, and we're happy to offer that extra bit of ease. We truly appreciate your feedback and hope to welcome you back the next time you're in the area, whether you're driving, biking, or just passing through!
Great location. Plenty of great food options in the quiet town of Kirkwood. Near a Lowe's and Target so super handy. Have stayed multiple times and will be back again soon. Hotel clean and consistent with free breakfast which is a big plus on business travel. Easy parking and access to I-44
Hi bhentges, Thank you so much for your kind review and for continuing to choose us during your visits to Kirkwood! We're thrilled to hear that you've had multiple quality stays with us and that we've become a reliable part of your travel routine. It's great to know that our location works well for you being close to popular stores like Lowe's and Target, as well as a variety of great local dining spots, definitely makes things more convenient for travelers. We're glad you find the area both quiet and accessible, and that our proximity to I-44 adds to the ease of your stay. We truly appreciate your recognition of the cleanliness and consistency of our hotel. Maintaining a clean and comfortable environment is something our team takes great pride in, and it's rewarding to know that this effort helps support a smooth experience, especially when you're traveling for business. We're also happy to hear that our complimentary breakfast and convenient parking continue to be a plus for you. It's the little things that help start the day off right, and we're glad to know it makes a difference. Thank you again for your loyalty and for taking the time to share your feedback. We look forward to welcoming you back again very soon!
The hotel is older but was clean and the staff was friendly. The bathroom especially shows it's age but cleanliness is more important to me. It's in a great spot with easy access to lots of St. Louis favorites. And basically in the Target parking lot in case you forget anything. Lots of restaurants close by too.
Hi 115sherir, Thank you for taking the time to share your experience with us! We're so glad to hear that you found your room clean and our staff friendly, that means a lot to us, as cleanliness and warm hospitality are two of our top priorities. We appreciate your honest observation about the bathroom showing its age. While we understand that some areas reflect the hotel's history, we're continually working on updates to improve the overall guest experience without compromising the cleanliness and comfort that matter most. It's great to hear you enjoyed our location! Being close to many of St. Louis's favorite spots, as well as having Target and plenty of restaurants just steps away, is something many of our guests find super convenient, and we're glad it worked out well for you too. Thank you again for staying with us and for your thoughtful feedback. We hope to have the opportunity to welcome you back the next time you're in St. Louis!
Do not stay here. The toilet was so low to the floor that you could barely get up. The bathtub had a hole inside it and the bottom was brown and slippery. The bathroom floors were sticky. The beds were lumpy and very uncomfortable. The desk chair back was peeling off. The pillows, however, were comfortable. We have made this motel our go to place over the years and it is sad to see the condition it is in. Suffice to say, we will not be back. It was totally disgusting!
Dear Trail66359785771, Thank you for taking the time to share your feedback. We're very sorry to hear about the disappointing experience you had during your recent stay with us. We deeply value returning guests, and it's especially disheartening to learn that we did not meet the standards you've come to expect from our property over the years. Please accept our sincerest apologies for the condition of the room, particularly the issues with the bathroom and furnishings. What you described regarding the bathtub, floors, and toilet height is unacceptable, and your comments have been immediately shared with our maintenance and housekeeping teams for urgent review and resolution. We are currently in the process of identifying and updating rooms that require attention, and your report has helped us prioritize the areas most in need. We also regret that the bed comfort and room condition did not allow for a restful stay. While we're glad to hear you found the pillows comfortable, that is little consolation when the overall environment falls short. Your loyalty over the years means a great deal to us, and we are truly saddened that this most recent visit led to a decision not to return. Please know that your concerns are being taken seriously, and we are committed to making the necessary improvements so future guests and hopefully, one day you, have a much better experience.
The location is ideal for anyone wanting to stay near the vibrant Kirkwood area. The rooms are quite spacious and maintain a clean atmosphere, which is always appreciated. The front desk staff are friendly and helpful, contributing to the overall positive experience. However, I believe the breakfast could use some improvement. Expanding the menu options would enhance the experience, as it tends to offer the same items every day. Additionally, the pancake machine was out of order, and the juices were a bit diluted. I would be willing to pay a little extra for a more varied and satisfying breakfast, especially for longer stays. Thankfully, there's a Dunkin' Donuts conveniently located across the street, which provided us with a nice alternative.
Hi 532barbt, Thank you so much for taking the time to share your detailed review of your recent stay with us. We're glad to hear that you enjoyed our spacious and clean rooms, as well as our ideal location near the vibrant Kirkwood area. It's always encouraging to know that our front desk team made a positive impression with their friendliness and helpfulness. They work hard to ensure each guest feels welcome and well cared for. We also appreciate your honest feedback regarding the breakfast experience. You're absolutely right, variety is especially important for guests staying multiple days, and we understand how a rotating or expanded selection can make mornings feel more enjoyable. I apologize for the pancake machine being out of order during your visit, and for the quality of the juice not meeting expectations. Please rest assured that your comments have been shared with our breakfast team and management, and we are actively reviewing options to improve both the variety and consistency of our offerings. We're grateful you found a convenient alternative across the street, but our goal is always to provide a breakfast experience that makes leaving the hotel optional, not necessary. Your willingness to pay a little more for a better breakfast is a valuable insight, and we'll certainly take it into account as we explore enhancements to our services. Thank you once again for your thoughtful review. We hope to welcome you back soon and provide an even better experience next time!
The room was clean and the beds were very comfortable. There were ample pillows on each bed and the linen smelled fresh. The breakfast area is small and the food offerings were not as healthy as we would have liked but those wanting fresh pancakes, cereal or biscuits and gravy would be happy. The front desk team were very friendly. The shower had multiple settings and had good pressure as well.
Hi Excursion25282190313, Thank you for taking the time to share your experience with us. We're so pleased to hear that you enjoyed your stay and that the comfort and cleanliness of your room met your expectations. A clean space, fresh linens, and a comfortable bed truly go a long way in making travel restful, so it's great to know we delivered on that front. We're also glad to hear our front desk team made a positive impression. Providing warm, friendly service is something we take great pride in, and your kind words will certainly be shared with the team. We appreciate your feedback regarding the breakfast area and offerings. While we're glad you found options like pancakes, cereal, and biscuits and gravy available, we understand that a wider variety of healthy selections would have improved your experience. Your comments are valuable and will be shared with our food and beverage team as we continue to evaluate and enhance our breakfast selections. It's also wonderful to hear you enjoyed the shower's multiple settings and strong water pressure, it's those small details that can make a big difference during a hotel stay. Thank you again for your thoughtful review. We hope to welcome you back the next time your travels bring you our way!
The facility was beautiful and clean. Staff welcoming and friendly. The beds were comfortable and the room was very well kept. We did not take advantage of the breakfast but plan to next time we stay there. Overall a wonderful stay and great value
Hi M5819ELdebras, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great stay and found such fantastic value in your visit. It's wonderful to know you enjoyed the cleanliness and appearance of our facility, as well as the comfort of the beds and the care taken in maintaining your room. Our housekeeping and front desk teams take great pride in ensuring each guest feels welcomed and well cared for, and they'll be so pleased to hear your kind words. We completely understand that sometimes there's just not enough time to enjoy everything during a stay so we're glad to hear you plan on trying our breakfast next time. We think you'll enjoy the variety of fresh options we offer to help get your day started right. Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back for another wonderful experience!
The front and room staff were amazing. They were very accommodating and went out of their way to make sure we were comfortable and had everything we needed. The breakfast was disappointing. They ran out of eggs every day and it took about 20 minutes to replenish. They ran out of muffins, bagels, yogurt and fruit so if you didn't arrive before 8, there would be a good chance you would not get any breakfast.
Dear Tkelman1, That said, I want to sincerely apologize for the shortcomings you experienced with breakfast. Your comments are extremely helpful and have already been shared with our kitchen and management teams. We understand how important a reliable and well-stocked breakfast is, especially when guests are on a schedule. Running out of key items such as eggs, muffins, yogurt, and fruit before the breakfast window ends is unacceptable, and we are actively working to improve both inventory management and replenishment timing to ensure a better experience moving forward. We truly appreciate you bringing this to our attention, and despite the issue with breakfast, we're grateful that the rest of your stay was positive. It's our hope that you'll consider staying with us again, and we would love the opportunity to provide a more seamless and satisfying experience on your next visit.
Great location for our needs. Staff friendly. Met our requirements while travelling back home. Breakfast was good. Would definitelys stay there next time when travelling through. Rooms were spacious and clean. This so far one of the best and pet friendly hotels.
Hi canadianinriyadh, Thank you so much for your kind and thoughtful review! We're thrilled to hear that our hotel met your needs so well during your travels and that you found our location convenient for your journey back home. It's wonderful to know that you found our rooms spacious and clean, and that our team made a positive impression with their friendly service. We take pride in providing a welcoming and comfortable environment for all our guests and their pets so your compliments truly mean a lot to us. We're also glad you enjoyed our breakfast offerings. A good meal can make all the difference when you're on the road, and it's great to hear that it helped start your day on the right foot. We appreciate your recommendation and are honored to be considered one of the best pet-friendly hotels you've stayed in. We look forward to welcoming you and your furry companions back the next time you're passing through!
The staff is welcoming, friendly, and responsive. The hotel is clean and has been updated. There are a variety of restaurants and stores within 5 minutes or less walking distance. There is a Chili's attached to the hotel and breakfast is provided.
Hi 323stanleys, Thank you so much for your thoughtful review! We're delighted to hear that your stay with us was a pleasant one and truly appreciate you highlighting several aspects that made your visit enjoyable. Our team takes great pride in creating a warm and welcoming atmosphere for every guest, so it's especially rewarding to hear that you found our staff to be friendly, responsive, and attentive during your time here. Providing excellent service is always our top priority. We're also glad you noticed the cleanliness and recent updates to the property. We've been working hard on improvements to ensure our guests enjoy both comfort and modern amenities during their stay. The convenience of having a variety of restaurants and stores within walking distance and especially the Chili's restaurant attached to the hotel is something our guests really appreciate. And of course, we're happy to hear that you enjoyed the complimentary breakfast. It's a great way to start the day, and we strive to keep it fresh and satisfying for all our guests. Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another great stay!
First, the service is always good, the people are friendly, and it's very convenient. It's also an older hotel, but has been updated occasionally and the rooms are clean. Structurally, it's showing its age. Bathroom light fixtures getting rusty, one of the two elevators out of commission on occasion, some rooms lacking water pressure or sufficient hot water, some tubs drain very slowly, fans getting noisy and rattly, that sort of thing. This last trip the pool, which is visible from half the hotel rooms, was still covered but trash had blown in and several chairs were half submerged- looking pretty bad. So, it's convenient and mostly clean but a little shabby.
Dear blueskykate, Thank you for taking the time to leave such a thoughtful and candid review. We sincerely appreciate your continued loyalty and the recognition of our team's consistent service. It means a great deal to hear that you find our staff friendly and our location convenient. We work hard to provide a welcoming and comfortable experience for all of our guests. We also want to thank you for sharing your observations about areas where we can improve. We understand how issues like rusty fixtures, inconsistent water pressure, and noisy fans can detract from an otherwise pleasant stay. Please know that these concerns have been shared with our maintenance and renovation teams, and they are being factored into our ongoing improvement plans. Your feedback about the pool area is especially helpful. The condition of that space, even when not in use should always reflect our commitment to cleanliness and care. We apologize for the untidy appearance and are addressing it promptly to ensure it is properly maintained and presentable for all guests. We're grateful for your continued support and your constructive comments, which help us improve with each visit. We hope to welcome you back again soon and provide you with a stay that reflects the pride we take in our property and service.
Nice property. Plenty of parking. Great location. Next to a Walmart and Target and other businesses. Close to interstate. Attached to a Chili's restaurant. Nice room. Friendly staff and free hot breakfast. I would return and am glad I stayed there for 2 nights.
Hi Mike60984, Thank you so much for taking the time to share your kind words with us! We're delighted to hear that you enjoyed your recent two-night stay and found our property to be a convenient and comfortable choice. It's wonderful to know you appreciated the ample parking, the proximity to Walmart, Target, and other nearby businesses, as well as our easy access to the interstate. Many of our guests love the location for just those reasons, and we're glad it worked out so well for you too. We're also happy to hear that having a Chili's restaurant connected to the hotel added convenience to your stay. Having great food just steps away is always a plus! Thank you for your compliments on the room, our friendly team, and the complimentary hot breakfast. We strive to provide a warm and welcoming environment, and it's rewarding to know that came through during your visit. We truly appreciate your vote of confidence and look forward to welcoming you back the next time you're in the area.
This was an older hotel that was reasonably priced. The people working at the hotel were cordial and accommodating. We stayed just one night because we were at the end of our trip and heading home. The hotel was clean but showed wear and tear from years of use. The beds were not comfortable - very soft and we kept rolling to the middle of the bed. There were plenty of restaurants and stores in the area and a Dunkin Donut next door which was a plus.
Dear Ginger M, Thank you for taking a moment to share your recent experience with us. We're so pleased to hear that you found our team to be friendly and accommodating. Providing warm, helpful service is something we truly take pride in. We're also glad that our convenient location near local restaurants, shops, and the Dunkin' Donuts next door made your stay a bit more enjoyable, especially at the end of your trip. We appreciate your comments about the cleanliness of the hotel. While we are an older property, our housekeeping and maintenance teams work diligently to ensure our rooms and public areas are kept in top condition, and we're happy that effort came through during your stay. That said, we're sorry to hear the bed wasn't quite as comfortable as you'd hoped. Mattress comfort can be a very personal preference, but your feedback is valuable, and we'll certainly take it into consideration as we continue to make updates and improvements to our rooms. It was a pleasure having you with us, even for a short visit, and we hope that if your travels bring you back through the area, you'll consider staying with us again. Thank you once again for the thoughtful review.
This used to be our go to place to stay in the St. Louis area but this stay was a bit disappointing. We love the location, it's easy to get to area attractions and there's shopping close by in case you forget something. Also several good food options just down the road. The hotel is starting to show its age, there are lots of signs of wear and tear in the rooms (lamps that didn't work, drain in the tub that didn't work well). However, they were still clean. Breakfast was also not great. There were some hot options but the pancake maker was broken and the options were overall limited. After looking around at other options, there seem to be some other choices close by that are in the same price range that we will try next time.
Dear austin_autumn, Thank you for taking the time to share your feedback with us. We truly appreciate your continued support and are sorry to hear that this stay did not meet your past experiences with us. Your loyalty means a lot, and we regret any disappointment you felt during your visit. We're glad to hear that you still find our location convenient for attractions, shopping, and dining—being in a prime spot is something we love offering our guests! However, we understand that the condition of our rooms plays a major role in your experience, and we sincerely apologize for the signs of wear and tear you encountered. Please know that we are actively working on improvements, and your comments about the lamps and tub drain have been shared with our maintenance team for immediate attention. Additionally, we're sorry that breakfast did not meet your expectations. We strive to offer a satisfying selection, and we understand how frustrating it can be when certain items, like the pancake maker aren't available. We'll be reviewing our breakfast offerings to see where we can make improvements. While we are disappointed to hear that you may try another hotel next time, we truly appreciate your honest feedback. We hope that in the future, you'll consider giving us another opportunity to provide you with the excellent stay you've come to expect from us.
Bed is super comfortable. Pills were a choice of soft or firm. Very quiet ,not noisy at all in our room .Nice clean smell. all staff were very kind hotel was very clean. I liked that all rooms had outside balconies. Enclose proximity to all types of shopping from food to clothing and electronics. Not far from downtown.
Hi BigDawgsMomma, Thank you for your kind review! We're thrilled to hear that you had such a comfortable and enjoyable stay with us. A good night's sleep is essential, so we're happy to know that you found the bed super comfortable and appreciated the choice of soft or firm pillows to suit your preference. It's also wonderful to hear that your room was quiet and had a fresh, clean scent. We strive to maintain a relaxing environment for all our guests. We're especially glad that our staff made a positive impression with their kindness and that you found the hotel to be exceptionally clean. The private balconies in our rooms are a great feature, and we're happy you enjoyed them. Additionally, we're delighted that our location was convenient, with easy access to shopping, dining, and downtown attractions. We truly appreciate your feedback and your support. It would be our pleasure to welcome you back for another wonderful stay in the future!
I've stayed at this hotel several times and I have always been satisfied. The bed was comfortable, the shower was good (softer towels might be nice). The room was quiet at night. The front office staff is always friendly and helpful. The free breakfast is sufficient.
Hi TravelSanDiego_CA, Thank you for your continued loyalty and for taking the time to share your experience! It's always a pleasure to welcome back returning guests, and we're thrilled to hear that you've consistently been satisfied with your stays. We're delighted that you found the bed comfortable, the shower enjoyable, and the room quiet at night. Ensuring a restful experience is always our goal. We also appreciate your suggestion about softer towels. Guest feedback is invaluable to us, and we will certainly take this into consideration as we look for ways to enhance our amenities. It's wonderful to hear that our front office team has always been friendly and helpful. We take great pride in providing warm hospitality, and your kind words mean a lot to us. We're also glad that our complimentary breakfast met your needs. While it may not be extravagant, we aim to provide a convenient and satisfying start to the day for our guests. Thank you again for your thoughtful review and for choosing to stay with us time and time again. We look forward to welcoming you back on your next visit!
Friendly staff, clean room, comfortable bed. That's all we ask. Check in was easy and quick. The room had everything we needed. We were offered extra towels if needed. Breakfast was slightly above average. Everything was clean and staff kept food items stocked. We will stay here again.
Hi indamW7605TA, Thank you so much for sharing your experience! We're thrilled to hear that your stay was everything you needed from a quick and easy check-in to a clean, comfortable room and friendly service. It's always our goal to make guests feel welcome and at ease, so knowing our team provided extra touches like offering additional towels and keeping the breakfast well-stocked means a lot. We also appreciate your feedback on breakfast and are glad you found it slightly above average, we're always looking for ways to enhance the variety and quality, so it's great to know we're on the right track. It was a pleasure having you as our guest, and we can't wait to welcome you back for another great stay!
Tiana checked us in...very pleasant and kind to speak to. The hotel was in a good location. Walmart/target and plenty of food options. There is a chilis attached to the hotel and a bar in hotel. The breakfast was plain awful. We went the first morning and nothing was stocked, pancake machine not working. Totally packed and so cold! Didn't even bother going back. The rooms are definitely dated. This hotel needs some redoing for sure.
Dear Angelie1999, Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us identify areas where we can enhance our guests' stays. We're so pleased to hear that Tiana made a positive impression during check-in! She is a valued member of our team, and we'll be sure to pass along your kind words, it will mean a lot to her. It's also great to know that you found our location convenient, with easy access to nearby shopping and dining options, including Chili's and our on-site bar. However, we regret that breakfast didn't meet your expectations. We understand how important a well-stocked, comfortable breakfast experience is to start the day right. Your feedback regarding the lack of stocked items, the non-functioning pancake machine, and the crowded, chilly atmosphere will be shared with our team to ensure we address these issues promptly. We want our guests to enjoy a satisfying and hassle-free breakfast every morning. We also acknowledge your comments about the rooms feeling dated. While we strive to maintain a clean and comfortable environment, we realize there's always room for improvement. Your feedback will be taken into account as we plan for future upgrades to enhance both the look and feel of our accommodations. We genuinely value your input and hope you'll consider giving us another opportunity to provide a more enjoyable experience during your next visit.
I recently had an incredibly disappointing experience at what I can only describe as the most unsanitary and unsafe hotel I've ever encountered. Upon entering the lobby, I was overwhelmed by a revolting odor resembling moldy food and damp carpets. The floors were sticky, and the furniture looked decades old, stained with mysterious marks that made me question its safety for sitting. The room was equally uninviting. The bed linens were stained and carried an unidentifiable smell. To my dismay, I found bugs crawling in the bathroom, and the shower presented a health risk, with mold flourishing in the corners. There was also no hot water whatsoever. It was evident that cleanliness and guest safety were not priorities for this establishment. My frustration was further amplified by the manager, Tiana, who was remarkably unhelpful and dismissive. When I expressed my concerns about the hotel's condition, she rolled her eyes and brushed me off, showing that guest satisfaction was clearly not her concern. Her lack of professionalism only added to the already dreadful experience. For anyone who values their health and safety, I strongly recommend avoiding this hotel. It's unfortunate that Tiana is in charge, as her attitude reflects the overall neglect of this establishment. Save your money and opt for a place that genuinely cares for its guests!
Dear sarahdF9472BL, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations, and we sincerely regret any discomfort or frustration you encountered. Guest satisfaction and cleanliness are our top priorities, and we take feedback like yours very seriously. Your concerns regarding cleanliness, maintenance, and customer service are deeply troubling. Please know that we are addressing these matters internally with both our housekeeping and management teams to ensure that any necessary improvements are made immediately. What you described is far from the standard we strive to uphold, and we apologize if we fell short during your visit. Regarding your interaction with our team, we want every guest to feel heard and respected. We will be addressing this situation with the staff involved to ensure that all concerns are handled with professionalism and care. We understand that first impressions are important, and we truly regret that we did not provide you with the experience you deserved. Again, we apologize for your experience and appreciate your feedback as we work to improve.
I couldn't get reservations at a Marriott (because I do points) so we stayed here and it was great! And it actually exceeded expectations and was better than the Marriott I stayed at the following night. Comfy, clean and nice staff. I will stay here again.
Hi asolsen, Thank you for taking the time to share your experience with us. We're thrilled to hear that your stay exceeded your expectations and that you found it even better than your stay at the Marriott. That's high praise, and we're honored by your kind words. We're delighted that you found your room comfortable and clean and that our staff made your visit even more enjoyable. Providing warm, welcoming service and a relaxing environment are our top priorities, and it's wonderful to know we delivered on those fronts. Hearing that you would stay with us again is the ultimate endorsement, and we couldn't be happier to have earned your trust. We hope to welcome you back soon, whether for business, leisure, or simply to enjoy another great stay. Thank you again for choosing us and for sharing such an encouraging review.
This is one of the friendliest hotels we have stayed at, and this is the third time. Breakfast has fresh fruit and a great selection of breakfast. The hostess kept things orderly and refreshed with hot food. Comfortable beds. Bathroom is little small but it's the age of the hotel.
Hi brendas919, Thank you for sharing your wonderful feedback about your stay in Kirkwood! It's truly gratifying to hear that you've chosen to return to our hotel multiple times and that each visit has been a positive experience. We value your loyalty and are delighted to have become a reliable choice for your travels. We're thrilled that you found our hotel to be one of the friendliest you've stayed at. Our team strives to create a welcoming and hospitable environment for all our guests, and your kind words affirm their dedication. It's always our goal to make you feel at home whenever you visit. It's great to know that you enjoyed the breakfast offerings, especially the fresh fruit and the variety of selections. Our breakfast hostess will be pleased to hear your compliments on her efforts to keep everything organized, refreshed, and inviting. Starting the day with a satisfying breakfast is essential, and we're glad we could contribute to that during your stay. Comfort is key, and we're delighted you found the beds cozy and conducive to a good night's rest. While the bathroom size reflects the vintage charm of the property, we aim to ensure it is clean, functional, and meets your needs. Thank you for choosing us for your stays in Kirkwood. Your loyalty and feedback are truly appreciated, and we're grateful to have had the opportunity to host you three times already. Should you plan another visit, please don't hesitate to let us know how we can make your stay even better. We look forward to welcoming you back for your next trip and continuing to provide you with the friendly service and comfortable accommodations you've come to expect.
The Best Western in Kirkwood is our go to each time we are in St Louis visiting our daughter. It is ideally situated near to, but far enough away from, the city airport in an apparently safe neighbourhood that is mainly commercial with a number of retail outlets nearby. The staff at the Best Western are its biggest selling point, especially the reception staff who welcome you with a warm and friendly greeting and are clearly well versed in dealing with tired guests (ie. me!). I had booked a twin Queen room which was perfect as it allowed my daughter to visit, and, equally (if not more) important, she was able to bring her dog as the Best Western is dog friendly. The beds are super comfortable and warm and I had no trouble sleeping. In shot, we have stayed here several times in the past and will most likely continue to do so when we are in town, because if it ain't broke....
Hi ArtyhurFoulksayke, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that our hotel has become your go-to place when visiting St. Louis. Your loyalty and kind words truly mean the world to us, and we're so happy to be part of your family visits. We're glad you found our location to be convenient yet peaceful. Being close to the city and the airport while still situated in a safe, commercial neighborhood with retail options nearby makes us a great home base for visitors, and we're delighted that you've found it to suit your needs perfectly. Your praise for our reception staff is incredibly appreciated. We take pride in providing warm and friendly service, especially after a long day of travel. It's heartening to know that their efforts to create a welcoming atmosphere left a lasting impression on you. We'll be sure to pass along your compliments to the team—they'll be thrilled! It's wonderful to hear that you and your daughter (and her dog!) enjoyed your stay. We know how important it is for families to include their furry friends, and we're glad our pet-friendly accommodations made your visit even more special. It's also great to know the twin Queen room layout worked perfectly for your needs, offering both comfort and convenience. We're delighted that you found the beds super comfortable and slept so well during your stay. A restful night's sleep is essential, and we're glad we could provide that for you. Your continued loyalty and the phrase “if it ain't broke…” bring a smile to our faces. We're honored to be your trusted choice when visiting St. Louis and can't wait to welcome you back again. Thank you once again for your glowing review and for taking the time to share your experience. We look forward to hosting you, your daughter, and her pup again on your next visit!
One of the BEST Best Westerns we have stayed and we have used many of them. Very clean and comfortable room. They served a good breakfast. Staff was friendly and helpful. Price was also very reasonable. We recommend this Best Western to anyone.
Hi Road58352028941, Thank you so much for your kind words and for taking the time to share your experience! It's truly an honor to hear that you consider our hotel one of the best Best Westerns you've stayed at, especially given your extensive experience with the brand. We are delighted that you found your room clean and comfortable. Providing a welcoming and well-maintained environment is one of our top priorities, and it's rewarding to know that we met your expectations. Your compliments about our breakfast, friendly and helpful staff, and reasonable pricing mean the world to us. Our team works hard to ensure that every guest feels valued and has a memorable stay, and your feedback affirms their efforts. Thank you for recommending our hotel to others—it's the highest compliment we could receive! We hope to have the pleasure of welcoming you back in the future.
Stuff was so Nice and welcoming! Rooms were clean and the beds were comfy! The breakfast was great they actually serve it to you. Would recommend this Best Western to everyone Zzzxxxccvbmmmmmnjjhfffcnmm bbvbnnjgvbnnmmmmmmnnnnmnnnn. Bbbjjj
Hi J7104SElarrys, Thank you for your wonderful feedback! We are delighted to hear about your positive experience with us and truly appreciate your kind words about our staff, accommodations, and breakfast service. It's fantastic to know that our team's warm and welcoming attitude made a lasting impression. We strive to create a friendly and comfortable environment for all our guests, and your recognition means a lot to us. We're thrilled that you found the rooms clean and the beds comfy, as these are essential for a restful stay. It's also great to hear that you enjoyed our breakfast service, where we take pride in personally serving our guests to enhance their experience. Thank you for recommending our hotel to others—it's the highest compliment we can receive! We hope to welcome you back soon for another enjoyable stay.
Great location - right in the middle of many shops, stores, restaurants - all within walking distance! Lots of other options nearby such as Magic House for the kids! Friendly and professional staff, .. breakfast included, .. Chili's in the same building! Nice rooms at a nice price!
Hi leel896, Thank you so much for sharing your fantastic review of your stay with us! We're delighted to hear that you consider us a “hidden gem” in Kirkwood and that our location added such convenience to your visit. Being within walking distance of shops, restaurants, and attractions like the Magic House makes our property a favorite for guests, and we're thrilled it made your stay even more enjoyable. Your kind words about our friendly and professional staff mean a lot to us, as providing exceptional service is always our top priority. We're also glad you enjoyed the included breakfast and appreciated the convenience of having Chili's right in the building. It's great to know you found our rooms comfortable and our pricing reasonable. We aim to provide a balance of value, quality, and convenience for all our guests, and we're happy to know we met your expectations. We hope to welcome you back soon for another great stay in the heart of Kirkwood.
My family and friends who stayed at The Best Western Kirkwood for our daughters wedding said they enjoyed their stay. They appreciated the free breakfast and the rooms were comfortable. I did have some trouble setting up the wedding block and I think all the people who stayed there just made their own reservations separately and not from the block..... it worked out. It was very convenient location for all they wanted to do in St. Louis and also close to the wedding venue, which was the Magic House, just down the street!
Hi ellenkay, Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that your family and friends enjoyed their stay and found the accommodations comfortable during your daughter's wedding festivities. We are pleased that our complimentary breakfast and convenient location added to the overall positive experience. The proximity to the Magic House and other St. Louis attractions certainly makes our hotel an ideal choice for guests attending local events. We apologize for any inconvenience you experienced while setting up the wedding block. We understand how important it is for such arrangements to go smoothly, and we appreciate your patience and understanding. It is great to know that, despite the initial difficulties, everything worked out and your guests were able to make their reservations easily. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you and your guests back in the future, whether for another special event or just a visit to St. Louis.
We were only going to stop for a night, ended up staying for 2 due to flooding rain. Staff there are nice, inviting and let us know all offered; chilis restaurant and a tavern inside the building. The breakfast was delicious with many items to choose from, too many to list.
Hi X7384VOcrystalr, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and would consider staying with us again if your travels bring you this way. We are glad that despite the unexpected change in your plans due to the flooding rain, you found our accommodations and services to be satisfactory enough to extend your stay. Our team strives to create a welcoming and inviting atmosphere for all our guests, and it's wonderful to know that you felt well taken care of by our staff. It's great to hear that you enjoyed the convenience of having dining options like Chili's Restaurant and the tavern right inside the building. We aim to provide a variety of amenities to enhance our guests' experience, and we're glad you found them to be a nice addition to your stay. We're also delighted that you found our breakfast to be delicious with many items to choose from. We believe that a hearty breakfast is the perfect start to the day, and we're pleased that our selection met your expectations. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next road trip.
This is a very nice place. The staff is super friendly. The room was roomy and clean. The breakfast was plentiful! I stayed on the way to my destination and booked again for the way back! I highly recommend staying at this location! Walmart is behind the hotel so that's a bonus.
Hi 759tammieh, Thank you for your fantastic review and for choosing to stay with us again on your return trip! We're thrilled to hear you enjoyed your stay, finding our staff friendly and your room spacious and clean. It's great to know our plentiful breakfast met your expectations. We appreciate your recommendation and are glad our convenient location near Walmart was a bonus for you. We look forward to welcoming you back on your next journey!
Checking in was a breeze, with our check in person such a caring and efficient and thoughtful person. The room was very clean and the bed comfortable. Breakfast was a typical one,. Great location to get to Amtrak. Also very close to multiple restaurants, which was great because we arrived on bicycles.
Hi Paula M, Thank you for your wonderful review! We're delighted to hear that your check-in experience was smooth and that our staff made a positive impression with their care and efficiency. It's great to know you found your room clean and the bed comfortable, ensuring a pleasant stay. We're glad our convenient location made it easy for you to reach Amtrak and nearby restaurants, especially after arriving by bicycle. We appreciate your feedback on breakfast and are always looking for ways to improve. We hope to welcome you back soon for another enjoyable stay!
The room was spacious. Bed comfortable. Ample pillows. Location exceptional. Eateries within walking distance. We did not have to get in our car to drive to a dinner location. Lots of shopping within walking distance too. Great value for the price. My husband especially enjoyed the breakfast.
Hi Climber37838868599, Thank you for your fantastic review! We're happy to hear that you enjoyed the spaciousness of your room and found the bed comfortable with ample pillows. It's great to know that our location made it easy for you to explore nearby eateries and shopping without the need for your car. We're especially pleased to hear that your husband enjoyed the breakfast! Your feedback about the value for the price is greatly appreciated, and we hope to welcome you back for another enjoyable stay soon.
Needed a place to stay after a long drive so we choose Best Western. Bright parking lot and a lot of food very close by to choose from. They had a coupon available for the local Texas Road House which was very close by. Close to a Walmart if you needed something in a pinch.
Thank you for choosing Best Western after your long drive and for taking the time to share your experience. We're glad to hear that you found our parking lot well-lit and appreciated the variety of nearby dining options. It's great to know that the coupon for Texas Roadhouse and the proximity to Walmart were convenient for you. We aim to provide a comfortable and convenient stay for our guests, and it's wonderful to hear that these amenities contributed to a positive experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future!
Very friendly staff and clean location. We were on the road trip and this was one of the Best Western we stayed. Stands out for all others.
Thank you for your wonderful review! We are delighted to hear that you had such a positive experience during your stay with us at Best Western. It's fantastic to know that you found our staff to be very friendly and our location clean and comfortable. We strive to create a welcoming environment for all our guests, and it's rewarding to hear that our efforts made your road trip memorable. Your kind words mean a lot to us. Should your travels bring you back to our area, we would love to welcome you back for another outstanding stay.
We loved the location. It had everything we needed to feel comfortable for our visit to St Louis for sight seeing. We stayed 3 nights and loved having shopping, gas, restaurants so conveniently located around the hotel. Staff was very friendly and helpful.
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you loved our hotel's location and that it provided everything you needed for a comfortable stay during your visit to St. Louis. We understand the importance of convenience during travels, and we're delighted that our proximity to shopping, gas stations, and restaurants added value to your trip. It's also gratifying to know that our staff's friendliness and helpfulness contributed to your enjoyment. Your feedback is invaluable to us, and we appreciate your kind words. Should your travels bring you back to St. Louis, we look forward to welcoming you back for another wonderful stay.
We had everything we needed from location to amenities. Special shout out to Robert at front desk. His customer service at check in and on phone interactions was outstanding. Also a shout out to Gladys at morning front desk. She was quite professional and a joy to visit with. I would come again for them alone! We will be back!
Thank you so much for your glowing review and for choosing to stay with us! We are delighted to hear that you had an exceptional experience during your recent visit. It's wonderful to know that our location and amenities met your expectations. We greatly appreciate your kind words regarding Robert and Gladys; they are both valued members of our team who consistently go above and beyond to ensure our guests feel welcomed and well taken care of. We will be sure to pass along your compliments to them! Your feedback means a lot to us, and we look forward to welcoming you back on your next visit. Please don't hesitate to reach out if there's anything more we can do to make your stay even more enjoyable.
We stayed at this hotel during our Route 66 trip due to its convenient location and free parking. It was a bit pricey but the whole St. Louis area seems to be expensive. Overall the hotel isn't terrible but our ground floor room was very smelly - we could definitely smell dogs and cannabis. Also, the receptionist was the rudest person we came across during our entire trip. Breakfast was quite good actually, but the use of single-use plastic for everything (cups, plates, cutlery, etc) was very disappointing to see. A lot of unnecessary waste being produced at this day an age. Overall, there are pros and cons, but I don't think we would stay there again.
Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your detailed review and want to sincerely apologize for any inconveniences you encountered during your visit. We're pleased to hear that our hotel's convenient location and complimentary parking were beneficial to your Route 66 trip. It's also heartening to know that you enjoyed our breakfast offerings; we strive to provide a variety of quality options to cater to our guests' tastes. However, we are truly sorry for the challenges you faced during your stay. Please accept our apologies for the odor issues in your ground floor room and the unprofessional behavior of our receptionist. This does not reflect the high standards of service and hospitality that we aim to deliver, and we are addressing these matters with our team to ensure they do not recur. Regarding your concern about the use of single-use plastics, we understand your disappointment. We are actively exploring more sustainable alternatives and initiatives to minimize our environmental impact while maintaining our service standards. We appreciate your candid feedback as it helps us to improve. Should your travels bring you back to the St. Louis area, we hope you will consider giving us another opportunity to provide you with a more positive experience. Thank you once again for your review and for choosing to stay with us
I made reservations 2 months in advance of my arrival for my grandson's birthday. I requested a ground floor room facing the pool. Didn't receive what I requested. It didn't matter because the pool wasn't open , although it was Memorial Day Weekend and I had been told it would be. Also, the brochures in the room listed amenities that were no longer available. It wasn't a horrible stay, just not as enjoyable as it could of been
Thank you for taking the time to share your recent experience with us. We sincerely apologize for falling short of your expectations during your grandson's birthday celebration. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We understand the importance of honoring special requests, and we're sorry that we weren't able to accommodate your ground floor room facing the pool as requested. Additionally, we regret any inconvenience caused by the pool not being open. We are normally have the pool open from June through September, however, we were able to open this year the afternoon of Memorial day after we made sure it was safe. Regarding the outdated information in our room brochures, we apologize for any confusion this may have caused. We're actively working to update our materials to accurately reflect our current amenities and offerings. While we're glad to hear that your stay wasn't horrible, we're truly sorry that it didn't meet your expectations for such a special occasion. We appreciate your understanding and patience. If you would consider giving us another opportunity to host you and your family, we'd love the chance to provide you with the enjoyable experience you deserve. Please feel free to reach out to our team directly if you have any further concerns or if there's anything we can do to make things right. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more memorable stay in the future.
This hotel was perfect. Very friendly people. Location is ideal with walking distance to restaurants; stores and they have a Chili's attached to the hotel that you do not even need to leave to get to. The hotel rooms were clean and I have stayed here twice and will 100% come back again.
Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel to be perfect for your needs and that you enjoyed your stay with us. Providing friendly service and a convenient location are top priorities for us, so we're delighted that you found both to your satisfaction. It's great to know that you appreciated our proximity to restaurants and stores, as well as the convenience of having a Chili's attached to the hotel. We truly appreciate your loyalty as a returning guest, and we can't wait to welcome you back for your next stay. Until then, safe travels! Thomas Oberle AGM Best Western Kirkwood
This hotel is conveniently located right off the highway and is surrounded by your favorite stores for last minute things you forgot. There is a complimentary breakfast with a variety of foods from which to choose. The hotel has been updated and is fairly clean.
Thank you for your glowing review! We're thrilled to hear that our convenient location and complimentary breakfast made your stay even more enjoyable. We take pride in providing a comfortable and updated atmosphere for our guests, and we're delighted that you found the hotel to be clean and accommodating. We look forward to welcoming you back on your next visit! Thomas Oberle AGM Best Western Kirkwood
We had an overnight stay here en route from the St. Louis airport to the Amtrak the following morning. We called ahead to assure available transportation to the train station. The hotel is clean and comfortable and staff was pleasant and helpful. A restaurant/ bar is attached. The Best Western was exactly what we needed.
Thanks for the geat review!!! We look forward to seeing you next time you're in town!!! Thomas Oberle AGM Bestwestern Kirkwood
This is a well renovated older property. Our room was large and comfortable but the mattresses might need to be replaced. The room was clean. This was a busy place in a busy area. We appreciated that it was pet friendly for $30. Breakfast was good and plentiful with proteins, waffles, other breads, juices, etc. the breakfast area is kind of small and was filled. Chili's restaurant is attached.
Thanks for the good review!! We look forward to seeing you again soon!!! Tommy- AGM
Positives: check-in smooth, breakfast as expected, convenient location Negatives: No hot water, no water pressure, non-smoking smelled like smoke. Requested a new room. No luck. No refund. Better experiences in 3rd world countries. We will never stay here again. We stayed here in June with no problem which is why we booked again. There are plenty of options.
This hotel falls short in providing a basic necessity: hot water. When fully booked, guests may encounter cold showers, making for a disappointing stay. It's advisable to confirm hot water availability before booking, especially if you prioritize comfort during your stay.
Building was ok . But service was not great . We requested our room be serviced, but it was not done. they said they don't know what happened also when we requested more towels they told us we had to come and pick them up at the front desk. The breakfast was OK.
There were no major problems. The room was clean, neat and the beds were comfortable. The breakfast was amply supplied with a statisfactory selection. We were pleased to see that there were a variety of restuarants and shopping close by.
Nice staff, safe feeling, good breakfast, not fancy, but clean and comfortable with restaurants a few steps away. We did have a man try to beg money from us during our breakfast; we saw him finish his meal, so he may have sneaked in.
A few odd issues, but a very nice ambiance and comfortable-feeling throughout. Above average hot breakfast and it was nice being able to walk into Chili's restaurant without ever going outside. I recommend this hotel for a stay in SW County.
The room was very clean, bed was very comfortable. The heat worked well, refrigerator was cold. We didn't get to try the breakfast because we had to be at hospital at 5am. Front desk staff very nice and helpful. Would absolutely recommend and stay again.
Super comfy beds / great location for me / restaurant attached if needed and surrounding other restaurants also. Near highways to connect . Staff has always been very helpful and friendly. Have stayed there for yrs !
I would recommend this hotel it's a little pricey I feel they can lower their rates for family's and change that not accepting cash as payment was a HUGE INCONVENIENCE...staff was nice just not real helpful nor as friendly as the housekeepers now they were great they deserve a raise
Hotel is very clean and friendly. Very conveyor all shopping and restaurants. Pool area kinda small for size of hotel. Limited to outside swimming and gates are closed if pool is closed for winter even if weather is beautiful. People enjoy outside sitting.
Good Afternoon...Thankyou for taking the time to review your recent stay. We appreciate your comments. Best, Cindy Brasseur & Team BWKI
I stay in hotels Monday through Friday for business. The gentlemen at the front desk was very inviting and friendly. Clean room great location. Friendly staff great breakfast. Each room has a balcony or porch
Hi Bryan! We're just delighted that you enjoyed your stay. Thanks for the shout-out for our front desk team - they're true hospitality professionals. We hoppe you get a c chance to revisit. Best, Cindy Brasseur & Team BWKI
Really enjoyed my stay at this Best Western in Kirkwood. From the warm welcome, I felt right at home. I loved the pool - clean and well stocked with towels. They are pet friendly too providing clean and comfortable rooms. Check out their in house lounge- great service!
So glad you enjoyed your time with us! Thank you for your lovely comments and the shout-out for Van's Tavern. Best Wishes, Cindy Brasseur & Team BWKI
We needed a place to stay while we we're getting some work done at our home. The Best western here was clean and comfortable. The staff was exceptional. They were very friendly and helpful. Our room was in a great location. We went swimming and were able to have our elderly dog with us. The pool was clean and heated.
Good Afternoon, and thanks so much for your lovely review. We are so happy for enjoyed your time with us. Hope the project at home finished up well. We're delighted we were able to be your home away from home! Our Best, Cindy Brasseur & Team BWKI
This was my first stay at this location, but will not be my last. It was very clean, the staff were all friendly and very accommodating and the breakfast bar was complete and enjoyable. I will look forward to my next stay at this Inn.
Greetings, and many thanks for your lovely review. We are collectively delighted that you will be coming back to see us! Best, Cindy Brasseur & Team BWKI
Very disappointed they did not have a microwave in room. Had to go up stairs to breakfast area. Receptionist said something about having problems with microwaves in the rooms so they took them out. Probably would have not made a reservation there had I realized no microwaves.
Hello, and thank you for your comments. We will ensure our TripAdvisor description is accurate. Our Best, Cindy Brasseur & Team BWKI
We don't usually stay in large cities and St. Louis wasn't really our choice. But we saw a Best Western in Kirkwood and liked that idea. It turned out to be a good choice. The hotel has six floors which gives a good view of the city. The balconies offer guests a place to smoke but I would suggest housekeeping to just peek out on the balcony to see if there are any cigarette butts (which there shouldn't be if guests were of the courteous type) that need to be swept up. The pool looked great and guests were thoroughly enjoying it. Next time we'll bring swimming wear. Overall very good and we will be staying there again.
Hello, and we are delighted that you found us on your visit to the St. Louis area. We appreciate your comments and suggestion about our balconies - thank you! We look forward to your next visit. Our Best, Cindy Brasseur & Team BWKI
This hotel won me over! The location is EVERYTHING! Walking distance to restaurants, Walmart and Target. Very close to expressway. Rooms, halls and foyer area were very clean and inviting. You can get to a restaurant from INSIDE the hotel. Staff was very friendly and accommodating from the moment we walked through the entrance. This was our first time in Missouri and this hotel really made my trip comfortable. I will be back!!
And we will look forward to your return visit! Thanks so much for your lovely review. We are so glad you enjoyed your visit with us and Missouri. Cindy Brasseur & Team BWKI
Not the best place to stay when they are busy & seem to be short staffed. Room key did not work after 5 trips to the front desk an 2 trips to our the room by staff. Had to move to a new room, needed a cart to move our things and 2 cocker spaniels and the staff person seemed put out that we suggested he get it for us. We are 75 and it was a very long day after a 300 mile drive.
Hello Missywilhelm, Please accept our sincere apologies for not providing you the service in which we pride ourselves. We hope you will offer us the opportunity to provide you with an improved level of service should you revisit our area. Sincerely, Cindy Brasseur & Team BWKI
Despite the sluggish and intermittent WiFi (I resorted to using my phone), I still would recommend this hotel. The location has easy Route 66 and interstate access, has a Chili's on premises and a Dunkin' in the parking lot. Walmart, Target, Home Goods, and TJ Maxx are in walking distance. Because of all this, ask for a room away from traffic. Even so, walls are thin, and if you're near loud children or a TV, it won't matter where in the hotel you are. We had excellent front desk help - Robert on the early eve. shift 7/29 (he checked us in with cheeriness despite two very long lines of impatient people) and a young woman on the morning shift 7/30 who helped me with BW perks. The excellent breakfast had 4 hot dishes, waffles *and* pancakes, 3 types fresh fruit, etc. It was well stocked, clean, and tended to. We had a large room, spotlessly clean, with plentiful towels (although minimal toiletries).
Greetings, and thank you for providing a comprehensive review of your stay with us. And additional appreciation for your shout-out for Robert and our front desk team. Our Best, Cindy Brasseur & Team BWKI
Nice hotel overall but it could use some freshening up. The pool area was very clean and well maintained. The staff was friendly and helpful. We were a little disappointed that there was no microwave in the room. Even though we didn't go to them, it's nice to have a bar, Chili's and Dunkin' on the premises.
Hello, and thanks so much for taking the time to review your recent visit. Best Wishes, Cindy Brasseur & Team BWKI
We needed somewhere to stay that was pet friendly. My puppy had a 7am surgery. He really enjoyed his first hotel stay. It was very quiet. No issues at all. Breakfast was nice. Lots of options. Nice pool. The sliding door was great for potty breaks. We didn't have to track through the hotel every time.
Hello and thank you for reviewing your recent stay. We are puzzled by your overall rating in light of your lovely comments and 5 stars on all other metrics. Is there something we could have done better? Regardless, we are delighted you enjoyed your stay and found our pet accommodations convenient. Our Best, Cindy Brasseur & Team BWKI
the only rooms avaliable were a king suite or presidential suite. i choose the king suite the living room area was very nice with end tables and a coffee table the bathroom had a nice soaking jacuzzi bath, bedroom was very comfortable
Good morning...Thanks for taking the time to post, but I'm afraid you're referring to another hotel, as we do not have suites. Very happy that you enjoyed your stay though! Cindy Brasseur & Team BWKI
First, I'd like to say that the staff here is so friendly and helpful. We are traveling with small kids which can be challenging but the staff here are super friendly. Which is why I wish I wasn't writing this. But the room we stayed in on our return trip was filthy. The chair smelled of sweat and the floor was so dirty that my son's feet were black after about 2 hours of being in our room. We will find a different hotel next time we're here.
Greetings, and we extend our most sincere apologies for the state you found your room. This does not demonstate our committment to housekeeping excellence. Wew assure you that this will be addressed immediately to ensure future guests do not have this expereince. We do thank you for acknowledging our wonderful team. Sincerely, Cindy Brasseur & Team BWKI
We had a good two night stay. The hotel is conveniently located for the things we wanted to see and do. Our room was clean and comfortable. Breakfast was good and on par with other Best Westerns. All in all it was a good stay and we would stay here again if we are in the area.
Hello and thanks so much for your delightful comments about your recent stay with us. We are very glad you had a great time and look forward to seeing you again! Cindy Brasseur & Team BWKI
We had to stop in St Louis on family business. The staff is very friendly and helpful- quick thinking. Having a lounge and restaurant right on site and stores a minute away is a plus after a long travel. Rooms are comfortable and quiet and the pool looks inviting.
Hello...What a wonderful compliment for our team - thank you! We're so glad you enjoyed your stay. Hope you will be able to revist and check out our pool, which is a delight. Best, Cindy Brasseur & Team BWKI
We have diamond status with BW. Because we were honest and included our pets upon check in we were given the worst room . My advice is to stay away from this awful hotel. Noise from the freeway and our door didn't lock.
Good Afternoon, and please accept our sincere apologies for not exceeding your expectations. We will work diligently to address these items. Thank you for bringing them to our attention. We sincerely hope your travel continued safely and send you our holiday wishes. Sincerely, Cindy Brasseur & Team BWKI
This is a good hotel for an overnight visit. My flight landed approximately 6 hours late, so I needed a last minute hotel due to my late arrival. The hotel was very clean, affordable and comfortable. The hotel had a good complimentary breakfast, and it's located directly off interstate 44, which was very convenient. I recommend this hotel for an overnight stay.
Greetings, and many thanks for your lovely review. We are so happy that you found our haven in the midst of what sounds like a chaotic travel day. Wishing you a wonderful holiday season. Our Best, Cindy Brasseur & Team BWKI
I'm giving this a 3 because the quality was lacking. The bathrooms were not updated with the rest of the hotel, the bed is not very comfortable and the furniture in the room looks old. However, the breakfast was nice, staff was friendly and it was conveniently located.
Thank you for your considered comments regarding your recent visit with us. We wish you a happy and healthy holiday season. Best, Cindy Brasseur & Team BWKI
This is second time stopping at this particular BW. Staff very friendly and helpful. We had pets and having a room on first floor with outside access was very helpful. I Plan on staying here everytime I stop in St Louis.
Good morning, and thanks so much for reviewing your return visit. We're delighted all went well and appreciate the shout-out for our team. And we look forward to your return trips! Cindy Brasseur & Team BWKI
This rather large Best Western had an excellent room for us as requested on the first floor. It is located close to I-44 with easy access to in either direction. It is also in a shopping area that has many restaurants within walking distance. Internet and breakfast were great.
Hello there and we're sending our thanks for your wonderful comments about your recent stay. So happy you enjoyed your first floor room and the numerous amenities available. Safe travels and we hope you keep us in mind if you're ever in our neck of the woods again! Cindy Brasseur & Team BWKI
This was a last minute stay. We checked in about 10pm and found the desk clerk very helpful. Room was clean; bathroom sparkling and well-stocked. Breakfast at 6am with plenty of foods both hot and cold. Good coffee. Adequate parking, convenient location near HWY 44.
Good Saturday Morning, and thank you for taking the time to review your recent visit. We appreciate your lovely comments and are delighted you found us! Should you find yourself in our area again, we'd welcome the opportunity to thank you personally! Cindy Brasseur & Team BWKI
Noisy, broken closet doors, mold behind the bed, filthy sliding window with no screen. Will not stay here again. I used to absolutely love staying at the Best Western chain even though it was more expensive, not anymore.
Hello, and please accept our sincere apologies for not providing you with a superior experience. We absolutely will do better. Cordially, Cindy Brasseur & Team BWKI
This was the worst place we have ever stayed. I know there are a lot of great reviews but let me tell you, when I find cockroaches in my bathtub I'm done! I quietly went to the front desk to let them know and I was treated very poorly by the lady at the front desk. She looked at me like I had three heads and started questioning me about why I didn't report it the night before?? Well that's because I didn't find it until the morning I reported it. The hotel was very dated.
Greetings, and we extend our sincere apologies for your experience at our property. This is not the type of customer service on which we pride ourselves and will take immediate action with our entire team on problem resolution. Again, we are truly sorry for this incident. Sincerely, Cindy Brasseur & Team BWKI
We were pleasantly surprised at how nice this BW was, starting with the attractive lobby. Better than most BW Plus we have stayed at. Location was quiet considering how close it was the highway. Breakfast was typical, but was well stocked. Room was clean
Thank you for taking the time to review your recent stay with us. We appreciate your comments and wish you safe travels. Cindy Brasseur & Team BWKI
Had an excellent stay at this BW Plus . The hotel is more classy than most BW's and we travel a lot. I found the customer service was very as well the location. To our surprise there was even a Chili's restaurant built onto the hotel in a manner where you don't even need to leave the hotel . It was great especially after a long day on driving. The room was very clean and found the breakfast to be very good. I would stay here again if in passing through again.
Hi Gayle. Many thanks for your lovely comments about your stay at our Best Western hotel. We're delighted you enjoyed your stay and hope you keep us in mind on your next visit to our area. Cindy Brasseur & Team BWKI P.S. We are a core Best Western, not Plus - but we strive to provide the absolute best in product quality & customer service.
We were skeptical about staying here, based on some reviews written recently. However, I have to say that we really enjoyed our stay. We stayed for one night, Saturday, September 17-we were going to see A Chorus Line at the Kirkwood Performing Arts Center, and this was the perfect location-only 1.2 miles away. The staff at the desk were very inviting and helpful when we checked in, and also at various times when we had questions. Our room was clean, the beds and pillows were very comfortable, and my husband was impressed with the antislip coating on the tub-a great added amenity. We saw the afternoon show, and returned to the hotel to swim-the sun had gone down and it was chilly, but refreshing after our long day. We also went to Chili's for dinner, conveniently attached to the hotel-no need to move the car! We were very concerned about the breakfast situation, given the number of bad comments about it. I was impressed by the breakfast-plenty of options to choose from, and very well maintained by the breakfast hostess (I did not get her hame, but thanked her for the great job.) There is a 24 hour fitness center, but we did not use it. If staying in the area again, I would certainly return. Thanks for a great stay!
Good Morning to our Naperville, IL friends...Thankyou for taking the time to review your recent visit. We appreciate your complimentary comments about our hotel and our team. It sounds like you enjoyed the production at our new Kirkwood Performing Arts center. We hope you keep us in mind should you return to our area. Sincerely, Cindy Brasseur & Team BWKI
First of all, I find it very amazing how I arrived 10 minutes early to check in and the lady informed me there were no rooms available to check in, then suddenly her shift is over at 3 and BAM just like that I am available to check in. WOW! Second, the internet SUCKS! I tried using three different devices and none of them could get a decent connection. Third, I am bald. There were long hairs EVERYWHERE in the bed and the bathroom. I didn't even use the shower because I was afraid it wasn't even cleaned. Fourth, I was 'conveniently' placed between one room which had several small children who don't know how to use their inside voices and were screaming all the time. And the other room had a small ankle biter mutt that wouldn't shut the hell up. I did walk to the Chili's on site and drank myself to sleep. I stayed here a year ago and thought it would be nice to return to this location, nah, next year I'm staying somewhere else.
Good Morning Eric. As with our response to your brand survey, please accept our apologies for not providing you with an enjoyable stay. We will use your comments to address those areas you described and improve. Sincerely, Cindy Brasseur & Team BWKI
We really wanted to give this hotel 5 stars, but questionable cleanliness prevented that. Out of the several hotels we stayed in on our recent road trip, this one had the most amenities but was also the least clean. There was a long trail of very gross dried brown liquid running down most of the wall, as well as some spider webs that had clearly been there awhile. It was shocking to see that housekeeping hadn't cleaned that stuff and it made us question how clean the rest of the room was. A couple other minor issues… the bathroom was so small you couldn't stand at the sink with the door open. And it was disappointing that there was no microwave. But there were many positives: very friendly staff; quick, easy check-in; nice, large, comfortable rooms; a Chili's restaurant inside the hotel; a Dunkin' right in the parking lot; and both a Target and Walmart within easy walking distance near the parking lot. There were also plenty of restaurants very near the hotel. Overall, other than the cleanliness issue, this hotel was fantastic. We'd recommend it, but we'd like to see more attention to detail when it comes to cleaning. -The PowerTrippers
Good Morning Power Trippers, We will be working hard to restore your faith in our cleanliness. Thank you for letting us know where we can improve. Sincerely, Cindy Brasseur & Team BWKI
In fairness, the front staff were friendly, beds & pillows were comfortable. The bathrooms were not friendly to the AARP crowd. The toilets were down too low. There were no grab Bars in the bath tub - DANGEROUS! We came for breakfast at 8:45 and everything was depleted! Staff were working but did nothing to fix the hot foods on the line. The electrical plugs on the lamps were worn out & were useless for charging our electronics & phones. Upgrades are needed NOW. I'll pick another hotel next time I'm in town.
Good Evening, and we want to apologize for not exceeding your expectations. We will work to thoroughly address and correct the items you've noted. Sincerely, Cindy Brasseur & Team BWKI
I have stayed at this hotel a few time over the past couple of years. The staff is always friendly & helpful, and the lobby, breakfast area, and pool are well kept and welcoming. The rooms are well set up and clean but are in need of an update. The bed, bedding, and carpet are getting a bit worn.
Thank you for reviewing your recent stay with us. Cindy Brasseur & Team BWKI
Great foods options, Arbys, Chilis, Texas Roadhouse, Sonic, plus more! Close to Target, Walmart, Lowes, Homegoods, Hobby Lobby & more! We felt safe, hotel quiet, clean. We would recommend & stay again!
Thanks so much for reviewing your recent visit with us! We appreciate your kudos. Cindy Brasseur & Team BWKI
Common areas of facility are nice... but the room that we were in needed improvements. We were on the 6th (top) floor, and the room should have been remodeled 5 years ago. The carpet was stained, the A/C unit was dirty and appeared to have mold/mildew on it, the bathroom tub was either dirty or stained on the bottom, the bathroom light fixture was starting to rust, and the cover for the bathroom vent fan was only held on by one screw, and was trying to fall off of the wall. The comfort for the mattresses were fair and they appeared to be older (not pillow tops). Just a thorough and deep cleaning of the room would have made a big difference. Maybe rooms on the lower floors are better, and have already been improved/remodeled? The breakfast area is fine, but is much too small for a six story motel. It had too many tables in it, and it was tight and crowded. Food selection was good, but food started to run out as early at 8am. Outdoor pool was still open as of mid-September. Was fine but a bit chilly as summer comes to an end. Front desk service was excellent.
We appreciate your comprehensive review of our property. Best, Cindy Brasseur & Team BWKI
The staff here was excellent; helped me find the best corporate rate at 9PM on a weeknight. There's a Chili's restaurant attached, complete with a cocktail bar. Fast internet and decent TV with hookups for your apps
Thanks so much for your wonderful comments about your stay and our team! Hope you keep us in mind should you return to our area. Best, Cindy Brasseur & Team BWKI
Room was fine. Don't expect breakfast or friendly staff. We went down 30 minute's before it breakfast closed it was crazy busy. Just got coffee. The breakfast attendant actually cut in front of me,reached over and got got her some coffee, Said it was busy,better get me some now. Came back 15 minutes later hoping there was a table. There was no food left,ok fine. So I wait 10 minutes in the waffle maker line,cause thats all there is. Get half a cup of waffle batter,ok fine. But then literally have the breakfast attendant tell me there are closing in five minutes I need to move. Im like ok,Ive been waiting here 10 minutes. Get my waffle and set down. There are probably 20 people in the seating area and the breakfast attendant comes out and yells at everyone its 9,you need to leave we needs to clean these table. Get your stuff and get out. For $243 a night,I can do better.
Hello Megan, we again apologize for your experience at our breakfast. Please see our response to your Google review. As we noted, we will do better. Thankyou for taking the time to review your recent visit. Sincerely, Cindy Brasseur & Team BWKI
We always prefer BW rewards if possible! The Veterans discount and the handicap accessible rooms are appreciated. Always convenient location to final destination. Breakfast is usually more than adequate ..
Good Afternoon and thanks so much for reviewing your recent stay. We are happy that you enjoyed our property and hope you will visit us again should your travels take you through our area. Our Best, Cindy Brasseur & Team BWKI
Clean hotel, clean room, firm bed, good breakfast, wonderful pool - what more can you ask? Lots of restaurants near, with a Chili's on the property. Would stay here again if headed this way. Actually, would go a bit out of my way to stay here again.
Hey There RoseofTexas...thanks so much for your lovely review! We are just delighted that you enjoyed your stay and appreciate your going out of the way to stay with us again! Best Wuishes, Cindy Brasseur & Team BWKI
The hotel was nice and clean, the kids had fun in the outdoor pool. The big selling point is the staff. There was a mix-up when booking my 2 night stay(not their fault, the reservation hotline made things confusing). I called the location directly and the lady who answered the phone could not have been any nicer, and got the confusion solved immediately. When we arrived the guy at the front really rolled out the red carpet. He was very welcoming and made it feel like they had been expecting us(no long search for our reservation). When he saw us heading down to the pool after unpacking, he made sure to run a fresh stack of towels out to the pool and even dropped a small stack off at the table we were sitting at. It was like having a personal attendant.
We agree! We have a fantastic group of folks who truly embrace hospitality. Thanks so much for commenting on this. We're delighted you enjoyed your stay with us and hope you keep us in mind should you return to the St. Louis area. Our Best, Cindy Brasseur & Team BWKI
Great hot breakfast, comfy bed, fast internet, friendly staff, nice pool and plenty of free parking. Extremely clean rooms and common areas. Easy to find and great location with lots of restaurants and shopping nearby. Highly recommend!
Good Morning, and thank you for taking the time to review your recent visit with us. We appreciate your lovely comments! Best, Cindy Brasseur & Team BWKI
Disappointed in the shape of the hotel. Elevator is so small that the luggage cart and one person can fit in the elevator. 4 persons max! Staff is friendly. Sad to have used my points for this establishment. This should be an $89 dollar per night establishment. I will be staying elsewhere in the future.
Greetings, and thank you for sharing your opinion of our property. We are sorry that you were not happy with your stay. Cindy Brasseur & Team BWKI
This hotel was conveniently located. Rooms were very clean and the employees were very friendly and eager to help if needed. The pool was clean and very nice. You saw them testing the water as well as furnishing towels and being sure there was some always available. They kept the pool area picked up from trash garbage and cigarette ashes.
Good morning, and sincere thanks for your lovely review of your recent stay with us. We take pride in our property and we're glad it shows! We're delighted you enjoyed your stay. Best, Cindy Brasseur & Team BWKI
Reservations for ground floor room. Had to have second floor room but air conditioning was not working. Moved to the 6th floor looking down at Chili's restaurant roof and smelled chili's all night. I have leg pain hard for me to walk. No help on moving.
Greetings: Our sincere apologies for not securing you your requested room location. We do not reserve by location, only room type. We hope you will offer us the opportunity to provide you with an improved experience should you return to the St. Louis area. Sincerely, Cindy Brasseur & Team BWKI
I was so excited for vacation, 9.5 hour drive. I just want to lay out in the nice weather by the pool. Wouldn't have to spend much money. We got there and people were swimming, went upstairs to change and by the time we got down stairs it was closed for sanitary reasons. Have to sit in hotel room for three days while its closed, not much to do without spending a lot of money. Just very disappointed. They said there was a pool down the road but it would have cost us $75 when we already paid the money for a hotel with a pool. Wish they had some type of back up plan like a deal with another hotel or the public pool. Just sucky luck I guess. Rooms were ok, beds are average not very comfy.
And we again apologize that we were forced to close our outdoor pool. It was due to a hygiene incident and per Health Department regulations we are required to shock and then filter the 35,00 gallons of water in the pool 12 times. Consequently, this is a laborious process which takes 36 hours; but ensures the water is safe for our guests. We are sorry that the alternatives we offered were not acceptable. As a note, we did reach out to another hotel 4 blocks to our south, but found that their pool was closed for renovation. Our sincere apology for an inconvenience we could not anticipate. Cindy Brasseur & Team BWKI
We checked into this property to escape the 88 degree temperature in our nearby home which had lost cooling because of a broken a/c. The front desk staff was welcoming and helped us get checked in quickly to a room that met all of our requests (It was 9:30 PM!). They were so very caring and professional. The room was very clean, quiet and COOL. Breakfast the next morning was plentiful and fresh (no brown bananas!) Every staff member was friendly , the public areas are clean and attractive. We managed to get through this heat crisis with the help of this Best Western! Thank you!
Hello, and thanks so much for your wonderful review! We are so happy we were able to be a haven in the midst of your HVAC woes. Hopefully all is back to normal for you. Our team appreciates your shout-out and we send you our very best. Cindy Brasseur & Team BWKI
The hotel seemed clean until we got to our room. There were dark splatters under the bathroom sink. The side tables and lamps were sticky like a soda had exploded. I would not recommend staying there if you like a clean room.
Thank you for letting us know, and our sincere apologies for these issues. We will counsel with our housekeeping team immediately to ensure this doesn't occur again. Cindy Brasseur & Team BWKI
Rooms were clean, beds were soft, nice breakfast selection. Very convenient location. All the staff was very friendly. Dunkin right across the driveway and Chili's attached to the hotel.. Would definitely stay here again.
Greetings...thankyou for taking the time to review your recent visit. We are delighted you enjoyed your stay, and appreciate your comments about our property and our team. We hope to see you on your next visit to St. Louis! Best, Cindy Brasseur & Team BWKI
Quoted rate in the morning when we called had increased 20% by the time we arrived. We had spoken to the front desk early that morning who assured us rooms would be available. We didn't reserve ahead because of the long distance and we weren't sure of arriving that day. No manager available to speak to when we arrived or the next day even though we were told she'd be available at 8am the next day when we checked out. We left a couple of messages over the next 2 days for Cynthia but she didn't return our call. When we reached her 3 days later she was abrupt, unfriendly and unhelpful, and said she had never gotten our messages. We had trouble with our room during our stay too. The lock didn't work on the door and the television system was incomprehensible. Front desk staff— two young men were helpful. Breakfast lady was great. But I wouldn't recommend this hotel due to poor customer service and attitude of management.
Good Evening, and thank you for expressing your concerns. As we explained, we honor rates booked. Since you did not reserve under the quoted rate plan, I am sorry the rate you were quoted was not available when you arrived to walk-in. And I also apologize that I did not sufficiently explain my schedule when we spoke. Sincerely, Cynthia Brasseur
The coffee could have been stronger but otherwise great value, great staff, great location!! The fitness room was well maintained and while we did not use the bar or restaurant they were very accessible.
Thanks for taking the time to review your recent visit. We appreciate your wonderful comments! Please keep us in mind on any future visits to our area. Our Best, Cindy Brasseur & Team BWKI
We were here only 1 night, but had a great stay. Room was clean and Quiet and an average sized room. Well maintained. There was a Refrigerator as well. Great breakfast- What made it so nice were the 2 ladies who worked their butts off keeping everything filled, clean & hot. One was named Ms. Sharon. Both were nice ladies. The other lady who replenished the food checked to see if anyone still there needed anything more, even after breakfast time was up, I thought that was really nice. Eggs, sausage, make your own waffles, ceral, biscuits & gravy, variety of muffins & breads, potatoes, fruit. Lots of drink options.
Hi Christina, and many thanks for your shout-out for our incomparable breakfast team! Our ladies in the Sunrise Room are our best wake-up and rise captains. We're delighted you enjoyed your stay and appreciate your lovely comments. Our Best, Cindy Brasseur & Team BWKI
I use Best Western every time I come to visit my daughter who attends Webster University. So I am here 4 times a school year. It is close to the campus and close to shops and restaurants. Besides the Chile's restaurant on site- there is a Donkin Donut in the parking lot attached to the property. I could walk to many places if I didn't want to drive- Lowe's . It is perfect for me.
Hello...we appreciate your continued business - thank you for your lovely review! Lowe's gets quite a bump from university parents visiting :-). We look forward to your next visit to your daughter. Best, Cindy Brasseur & Team BWKI
The hotel is very nice and artsy. I was impressed with the decorating My son loved the hot breakfast with a sausage egg dish, sausages, biscuits and gravy, waffles, yogurt, and great coffee among other things. It is from 6:00-9:00 but get there early. It gets packed with procrastinators about 8:30 a.m. The employees were very nice. One thing I found unique is that the ground floor rooms had sliding doors from the room to the outside. If I were traveling with a pet, I would love that. There is a great Walmart and other stores right in the shopping area. Plus, a Dunkin Donuts is feet away. This hotel has a bar and restaurant in it. It was a very convenient location. The only downside that might make me think twice is the wi-fi was the worst I have had traveling.
Good Morning Jen, and many thanks for taking the time to review your recent visit. We appreciate your lovely comments and will absolutely research and address the spotty Wi-Fi issue you experienced - our sincere apologies for that. Best Wishes, Cindy Brasseur & Team BWKI
Everything about this hotel was better than expected. I usually would not comment on decor but this was outstanding. There was a cohesive and artistic decor that makes you immediately feel like you are in a high end boutique hotel. The front desk people had numerous people checking in a once and handled everything quickly and professionally, They were super helpful! Our room was really nice and clean. I have Celiac's disease and cannot eat gluten. I brought some of my own gluten free food which I hoped to heat up there. They don't have an in room microwave but were awesome enough to let me use the breakfast area microwave. I really appreciated that. The breakfast was really good. The attendant was always busy and focusing on cleaning and making sure everything was operating properly. She did a great job. I heard a table of older people being rude and sort of ordering her around and she handled it so well. She was helpful and friendly despite their bad manners, I will for sure stay there again. The pics online do not do the place justice. The hotel was full when we were there - for a reason. Excellent room, atmosphere, and staff. They do it right here.
Good Morning Kelly, and thanks from our heart for your wonderful review of our hotel, our team and your stay. We spent considerable time curating our decor and are delighted that you enjoyed the moments we have placed around our property. But that is for naught if it is not complimented by our team's dedication to guest service, so thank you! Our Best, Cindy Brasseur & Team BWKI
The staff are friendly and efficient and greeted us with a smile. This hotel is updated and clean. The bed is comfortable. The location is great, right off Highway 44 so it is easy to get where you need to be in the St Louis area. It is a great value.
Early Good Morning wishes! You've made our collective day with your wonderful review! Many thanks from all of us... Cindy Brasseur & Team BWKI
I travel with my dog so "pet friendly" is a must. The hotel is clean and appears to be updated. Right in the middle of a shopping area surrounded by restaurants. A Target, Walmart, Texas Road House, and Dunkin Donuts (plus others) are in the same complex. You can get room service from Chili's, which is attached to the hotel. For those traveling with dogs, the first floor has sliding glass doors on the back side of the room so you can walk your fur buddy on grass, and not have to go down the hallway or use the elevators. But make sure you note that there is a $30 surcharge PER NIGHT for your pet. It's posted on the web site but it caught me by surprise. Another plus: If you can't take your pet with you to some activities during your stay and don't want to leave them in the room all day, there is an excellent doggy daycare called No Leash Needed that's less than a half mile away.
Good morning, and thank you for your lovely comments about our hotel. Also, your shout-out for "No Leash Needed", a new addition to our Kirkwood business community is truly appreciated. Our Best Wishes, Cindy Brasseur & Team BWKI
Very nice, clean and quiet hotel. Fast warm breakfast. Big parking lot. Close to lots of stores and restaurants..Walmart, Texas Roadhouse, mall only 10-15 mins away as well. Would totally recommend for anyone! Pleased with our stay:)
Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay and thank you for your recommendation! Should you return to our area, we hope you'll offer us the opportunity to thank you personally. Best, Cindy Brasseur & Team BWKI
Hotel was beautiful and staff great. Impressive breakfast choices and breakfast staff was super attentive and friendly. Location close to EVERYTHING and easily accessible to anywhere you need to go including attractions!
Morning Angie! Thanks from the heart for your lovely comments about your visit. We're delighted you enjoyed your stay and look forward to your future visit(s). Our Very Best, Cindy Brasseur & Team BWKI
Highly recommend this location after our stay! Everything from check in (front desk staff exceptional) to check out was wonderful. Room very clean. Bed comfortable. Great location within walking distance to several restaurants. Noise level for a Saturday night was minimal even with several groups of kids.
Good Morning, and many thanks for your lovely review, especially your shout-out for our front desk team. We absolutely agree with you! We are so happy you enjoyed your stay and your valued recommendation. Best, Cindy Brasseur & Team BWKI
Clean rooms, kind and pleasant staff, walkable distance to local amenities. Made error with my booking but staff was kind enough to make adjustments without any fuss- really appreciate it- thank you to the staff, whoever she was.
Good Morning, and many thanks for your lovely review of your stay. We appreciate the shout-out for our team and hope you keep us in mind should you return to our area. Best Wishes, Cindy Brasseur & Team BWKI
Always clean rooms by Fast friendly service Priced a little high but overall a nice hotel. Plenty of stores and restaurants within walking distance Large room with plenty of amenities. Water pressure a little low in shower I never liked low flow shower heads. You can't save water if your in the shower twice as long just to wash the soap off!!!
Good Morning! Thank you for your lovely comments about you stay. We pride ourselves on our product quality and guest service and your review drives that home. We don't however have low flow showerheads, so if you could reach out to me offline and let me know the room you occupied we can get this issue addressed immediately. Our Best, Cindy Brasseur & Team BWKI
Be alert if your company has prepaid your room fee. The front desk guy tried to tell me he needed my credit card because the room had only been "held", not paired for. I had a confirmation number, and receipt on my phone from my travel department, and it wasn't until then that he gave up trying to get my card.
Greetings Mr. Budig. Thank you for your review of your recent stay. To clarify the circumstances of your reservation, your company reserved your room using a credit card to guarantee your arrival. Arrangements were not made in advance to use that account to charge your stay, and the stay was not pre-paid. I hope this clarifies this issue. Sincerely, Cindy Brasseur
This hotel is very clean. Front desk staff are very helpful and friendly. Room was clean, bed was good, heater in the room was a bit too warm even though i turned it down to 60. Breakfast buffet was really good. They had a employee there sanitizing the tables as people left. There also is a Chili's resturant attached to the hotel. You can go there to eat or they will deliver to your room if you like. Several other good places to eat close by.
Happy Saturday Morning Cobra! We all extend our thanks for your lovely review. Our team truly enjoys what we do and is delighted that it shows. Best wishes in the new year. Cindy Brasseur & Team BWKI
A great stay, close to just about anything you need, im in construction and even lowes was right next door, restaurants were right there, the interstate was easy access, good breakfast, clean rooms, hot shower, easy check in and out
Morning Bryan! We all were delighted with your comments and great review. Thanks so much. We are happy you enjoyed your stay with us and hope you'll keep us in mind for any future projects in our area. Best in 2022, Cindy Brasseur & Team BWKI
Clean hotel, friendly staff, excellent location average breakfast for a hotel but the breakfast staff lady was extremely nice! Overall we had a very pleasant stay. Hotel beds could improve but not the worst.
Good morning and thank you for submitting your review regarding your recent stay. We wish you the very best in 2022. Cindy Brasseur & Team BWKI
A Chili's restaurant inside the hotel was a great convenience. The breakfast area was large and well-supplied with a full-time attendant. Lots of good choices both hot and cold. Electrical outlets not abundant but adequate. Refrigerator in the room had a freezer. The desk clerk was very helpful. A connecting door between our 2 rooms was a nice convenience.
Morning Chris! We were delighted to read that you enjoyed your stay with us. Thank you for your lovely comments and we wish you and your family the warmest holiday wishes. Sincerely, Cindy Brasseur & Team BWKI
The first room we were given had a cup on the floor and food in the refrigerator. The clerk had no problem giving us another room. The mattresses could be turned. Seemed to have a noticeable dip on one side.
Good morning and thank you for your constructive comments about your recent stay. Our sincere apologies for the housekeeping oversight you experienced. We have since addressed this with our team and can assure you better attention will be paid before a room is released for rental. Sincerely, Cindy Brasseur & Team BWKI
We were pleased to have a sofa in the room so we could relax and watch television. Unfortunately, our preferred television selections were not available. A restaurant that is attached to the hotel is a plus.
Greetings, and thank you very much for your lovely review. Sending you the very best holiday wishes. Cindy Brasseur & Team BWKI
This BW is a very well managed operation. Clean and tastefully appointed rooms are standard. Staff is very courteous and skilled. Breakfast good staff, food quality, and physical setting best I have experienced in several years. Centrally located and close to good restaurants.
Morning Brian, and thanks from the heart for the lovely review of your stay and our team. You've made our collective day! We love what we do and are delighted it shows. Best wishes for a wonderful Thanksgiving. Cindy Brasseur & Team BWKI
This hotel served the purpose very well for quick overnight. Clean, convenient to highway but quiet inside. Desk staff friendly at check in. As with most hotel free breakfasts, too short a time frame and too crowded.
Greetings, and thank you for reviewing your recent stay. We appreciate your compliments and instructive feedback. Best wishes for a Happy Thanksgiving. Cindy Brasseur & Team BWKI
Hotel was clean and bed was comfortable. Everything was working in the room. The staff was great. Check-in and check-out were fast. There was plenty parking spaces. If we're that way again we would definitely stay there.
Good Morning, and thanks for making our collective day with your wonderful review. We're just delighted that you enjoyed your stay and look forward to your future visits, hopefully! Gobble-Gobble, Cindy Brasseur & Team BWKI
Not a lot of options in this area, which is too bad. We've stayed here over the years when visiting family. The staff are always great, however overall upkeep can use some work. Grounds around front are full of butts, there was a smell in the halls and rust stains in sinks. Small things however not what we we accustomed to dealing with.
Good Morning, and thankyou for your constructive comments. We work hard to provide a high product quality and will ensure the items you mentioned are addressed immediately. Sincerely, Cindy Brasseur & Team BWKI
the bathroom was not as clean as it should have been. The breakfast area in my opinion should be open until 10am. The restaurant was short staffed and the wait was 20 minutes with few people dining . Some complained the rooms were not cleaned. It is stated when you check in, if you want service call the night before.
Good Morning David, Thank you for your constructive comments regarding your recent stay. We appreciate your feedback to help us address areas that need improvement. We vow to do better. Sincerely, Cindy Brasseur & Team BWKI
Clean and comfortable and very accommodating staff. Stayed due to a wedding. Staff (from Alex who took my reservation, all the way through every person we encountered) was friendly and helpful. Room was very quiet, though we knew we had the potential for a lot of noise on our floor.
Greetings, and many thanks for your lovely comments - as well as your shout-out for Alex and the rest of our team! You've made our collective day. We hope you keep us in mind for any future visits to our area. Best, Cindy Brasseur & Team BWKI
Hotel needs a deep clean. There was build up around edge of sink and showers. Tile grout in bathroom was black in some places and light gray in others showing how filthy the floor was. Friends in the room next to us had mold in their vent. We got a discounted “group” rate and I would never pay even the discounted rate to stay here. The remodel that was done looks fine, but totally lacking on cleansliness.
Greetings. Thank you for responding to our brand survey as well as TripAdvisor with your comments, and again, please accept our sincere apologies. We vow to do better and hope you will offer us the opportunity to demonstrate this should you return to our area. Cindy Brasseur & Team BWKI
All the front desk personnel were friendly. Rooms clean. Cleaning staff very friendly also. I asked for supplies and was given right away. It was nice to have breakfast served. There are restaurants close by to eat.
Good Afternoon Judy, and thanks very much for your lovely comments about your stay and our team! We're very happy you enjoyed yourself and hope you will keep us in mind on any future visits to our area. Best, Cindy Brasseur & Team BWKI
This was my favorite hotel in SW St. Louis. But I will probably not go back. My foot was a little damp after taking my socks off. When I got into the shower, dirt washed out from under my foot. Later, I took a damp wash cloth and wiped the bathroom floor. It was pitifully dirty. In the morning when I asked for fresh towels for the second night the sitting housekeeping foreman in the room across the hall begrudgingly got up took the old towels and handed me one bath towel and two towels for the floor.
Hello Dan, We extend our most sincere apologies for this housekeeping oversight. This is not the level of product quality that we take pride in, and can assure you this will be addressed immediately. We truly appreciate you bringing this to our attention. We hope you will provide us with the opportunity to regain your confidence in us. Sincerely, Cindy Brasseur & Team BWKI
I was pleasantly surprised how nice this hotel was. the lobby was very cute I would have given it a 5 but was not impressed with the mattress or pillows. The breakfast was ok, nothing special. Van's was a nice place to have a drink, very reasonable for a hotel bar.
Thank you for taking the time to review your recent stay with us. Cindy Brasseur & Team BWKI
Staff was super friendly and helpful when we checked in. We were traveling with our 2 dogs and they gave us a pet friendly room on the main floor with a patio door. They even gave us dog treats. Rooms were very clean and had all the amenities you would need. Breakfast had lots of hot and cold options. Hotel was close to a lot of shops and restaurants.
Morning David...Thanks so much for reviewing your recent stay with us. We are collectively delighted that you enjoyed your stay and appreciate your lovely comments! Our Best, Cindy Brasseur & Team BWKI
We've stayed here several times before and we're always happy! The staff is friendly and the rooms are clean. The breakfast is also great, they have a god variety! We also appreciated the high chair they have available. We got a good night's sleep and did not hear much noise at all, even though the parking lot was full. The location is a great home base for our STL adventures! We will be back!
Greetings... We are delighted to be your "base camp" for your STL adventures! Thank you for the great comments about your stay. We love what we do and we're so glad it shows. Cindy Brasseur & Team BWKI
Great location and tons of shopping close by. Cute town of Kirkwood is a quick ride into town. Beds were comfy but coffee was terrible. Overall great place to stay. Go to Dunkins and get their coffee lol.
Greetings, and thank you for reviewing your recent stay with us. We appreciate your comments and hope you keep us in mind should you return to our area. Cindy Brasseur & Team BWKI
No matter what life threw at them - at work or at home this staff keeps on rising above. THEY are the very reason I stay here. And these have been challenging times for this staff, this group and this location and still I felt safe & cared for. All while being totally appalled at the behaviour of many of the other guests. This staff was letting horrible things roll off their back, smiling and treating all so very well. BW should be so proud !!!
Dear Anne - We are simply overwhelmed with gratitude for your lovely comments. Your recognition means so much, and we thank you from the heart. Our team leads from the heart, and we are so glad it shows. Our Very Best, Cindy Brasseur & Team BWKI
It is kind of important that the bed be at least comfortable. Mine was horrible. While every other items could be checked off as excellent the bed hurt.. The springs dug into me and I woke up in pain. Not an auspicious stay..
Hello Helen. Thank you for completing your brand survey as well as commenting on Trip Advisor. Our sincere apologies for the discomfort you experienced. We have checked the mattress in the room you occupied and will replace immediately. Best, Cindy Brasseur & Team BWKI
Overall, the hotel was nice. Decor is nice. Breakfast area had good selections. We goofed and ate at Chili's before we checked in. Check in first - then you get a 10% discount on your bill. Our only complaint was the bathroom. Towels are hidden behind the door, and you need to be a contortionist to get the toilet paper. We were traveling with kids and were very pleased with the pool area. And, best thing ever, the hotel had floaties and rings for guest use! Never ran into that anywhere else. What a great idea!
Hello Joan, and thank you for reviewing your recent stay with us. We appreciate your comments and hope you will keep us in mind the next time you are in our area. Best, Cindy Brasseur & Team BWKI
Stayed because power went out at my parents house in Kirkwood. Easy last minute check in with Robert, who seems to enjoy and care about his job! Woman running the breakfast was also amazing and helpful! Bathroom was small but I will definitely stay there next time I visit my parents!
Good Morning! Thanks so much for your lovely comments and review. We appreciate the shout-out for Robert and our Breakfast Ladies, who exemplify our entire team's approach to guest service. We have fun and we're glad it shows! Thanks for your business and look forward to the next time you visit. Cindy Brasseur & Team BWKI
There was no WiFi for the 3 nights we were there. We called their 800 number 3 times trying to fix it and it still didn't work. The front desk didn't seem very interested in helping solve our problem.
Good Afternoon, Please accept our sincere apologies. We will liaise with our support company to determine why your connectivity issue wasn't resolved. We hope you will offer us the opportunity to provide you with an improved level of service on your next visit to our area. Cindy Brasseur & Team BWKI
The hotel itself is very nice. Clean and comfortable. But the employees that work there are their best asset. They had amazing customer service with myself and everyone else that I heard them helping during check in. I have not experienced that in a long time and they deserve to be recognized.
Hi Taylor...don't know if you heard the college roar of our team when I shared your comments this morning, but it was accompanied by grins and whistles! Thanks so very much for recognizing our folks who truly enjoy interacting with our guests. We promise to keep up the good work! Cindy Brasseur & Team BWKI
The hotel was clean. The staff was friendly and attentive. They did an amazing job considering the labor crisis that our government has created. I hope all you travelers are showing kindness and grace to these people in service who are doing their best on a skeleton crew. Hotels that must follow franchise and government restrictions that are out of their control.
Good Morning! We are humbled by your kind words. Thank you for recognizing the challenges we are experiencing as an industry, and how our team continues to offer their best in customer service and product quality. Please keep us in mind on any future trips to our area. Best Wishes, Cindy Brasseur & Team BWKI
The location of the hotel was perfect while traveling for a martial arts seminar. The exterior of the hotel was clean and appealing, while the interior was clean and decorated well. The service was great, friendly and accomodating to our group.
Good Morning, and thank you so much for your lovely comments about our hotel and for recognizing our wonderful team! We enjoy what we do and it's great that it shows. Our Best, Cindy Brasseur & Team BWKI
Best hotel in the St. Louis area! I travel often because of my cancer. Wonderful comfortable hotel room in a very convenient location. Great service! Wonderful breakfast. The pool area is well-maintained and great!
Good Afternoon, We are truly honored by your review title and lovely comments. Thank you so much! We appreciate your continued business and promise to keep up the great work. Our Best, Cindy Brasseur & Team BWKI
Last minute work trip to St. Louis , booked a room at best western. Checking was pleasant, but upon arriving into room, the humidity was high even though AC was on. Nothing worse than feeling sticky even though temp is 70 degrees inside
Good Afternoon. Please accept our apologies for the excess humidity in your room. Would you please reach out to me at [email protected] with the room number of the room you occupied so we may inspect the unit? Many Thanks, Cindy Brasseur & Team BWKI
This Best Western met all of our expectations - reasonably priced, clean, and located close to Grant Farm and the U.S. Grant National Historic Site. The grab and go breakfast was not ideal, but otherwise a solid choice.
Morning Steve, and we send you our thanks for your lovely comments about your recent visit with us. Indeed, our central location places us within minutes of all St. Louis attractions. We hope you get a chance to return and keep us in mind if you do! Cindy Brasseur & Team BWKI
Very convenient location in between a large amount of restaurants and stores. Short drive to the Zoo, Aquarium, or other attractions. Clean hotel and nice looking outside. Dunkin' Donuts directly next door if the complimentary breakfast doesn't do it for you.
Good Morning, and thank you for reviewing your recent stay. We are collectively delighted with your comments and hope you keep us in mind on any future visits top our area. Cindy Brasseur & Team BWKI
Always a pleasant stay and great location! However, the mattresses are very in need of updating, as well as the toilets are so low / close to the floor it is extremely not user friendly for seniors, or people with physical issues. Each year we hope those issues would be corrected, but have not.
Hello! Thank you for your suggestions. We appreciate your shout-out for our wonderful group of hospitality professionals. Cindy Brasseur & Team BWKI
We chose this hotel as it was close to a friend's house we were visiting. The kids had fun in the outdoor pool. There is an Applebee's on site. Breakfast had a sausage biscuit, waffles or yogurt. Also had to go bags. Room was clean & quiet. Elevators were so, we used the stairs. Wal-mart right behind the hotel.
Hi Tricia, Your review made us all delighted. So glad you enjoyed your visit! Hope you keep us in mind for any future visits to our area. Best, Cindy Brasseur & Team BWKI [ P.S. Just to clarify for future travelers who might read your review - our restaurant is Chili's Bar & Grill :-) ]
Rooms dirty, fridge broken, no microwave, no blankets in room at all. Resteraunt food was terrible and overpriced, beds terribly uncomfortable. Hard ridge on outside of bed along with lumpy and uncomfortable mattresses which were filthy. Previous pets marked the chairs and were not cleaned. Used syringes, glass, toddler used potty chair in pet area, lots of drug activities and people hanging out in cars. Not safe for the elderly and pet owners need to be accountable. Aggressive Dogs not leashed, German Shepard (obviously above the 50# policy) allowed to bark and jump at our patio door 2 and 4 am, and that owner did not pick up droppings. Drug dealers and smell of marijuana was overpowering and had to place towels behind door
Good Morning. Please allow to me to apologize on behalf of our entire team for your less than satisfactory stay. Your comments have been reviewed with our entire team at this morning's stand-up and I can assure you that immediate improvement is taking place. We hope you will give us the opportunity to provide you with an improved level of customer service and product quality on your next visit to our area. Sincerely, Cindy Brasseur & Team BWKI
Should not have to ask for rooms to be cleaned. Found cigarette butts on the deck of our room - it was a no smoking room. Was also beer bottle tops in the sliding door frame. Bedding smelled of cigarettes, and when we asked to have the bedding changes the clerk complained.
Greetings, and our most sincere apologies for the state you found your room at check-in. This is not at all indicative of our housekeeping practices. Our Director of Quality shared your review with our entire housekeeping at at her stand-up meeting this morning, and I can assure you that this type of situation will not reoccur. We hope that you will offer us the opportunity to provide you with an improved level of product quality and guest service on your next visit to our area. Sincerely, Cindy Brasseur & Team BWKI
Lovely hotel, great check in experience, and nice breakfast considering the Covid restrictions. Nice that there was a bar and restaruant attached, so we didn't have to get back in the car after we parked it. :)
Good Morning! We are just delighted that you enjoyed your stay with us. We appreciate your lovely comments and hope your trip continues safely. Please keep us in mind should you ever find yourself back in our area. Best Wishes, Cindy Brasseur & Team BWKI
The only reason I'm not giving this a 1-star review is because the front desk clerk was very pleasant and helpful. We literally did not stop hearing other people in all directions (both sides, above and in the hallways) until after 2am. The walls are paper thin. Kids were running around screaming and stomping like it was a daycare. People were in the halls acting like it was their house. Im not sure if this was an isolated incident but the restaurant I visited next door in the morning also had the rudest staff and the food was so awful, we threw half of it out. In a positive note, the beds were comfortable.
Good Evening. Please accept our most sincere apologies for the noise issues during your stay. Please let me assure you that this is indeed an isolated incident. We appreciate your noting that our front desk associate was cordial and professional, and that our beds were comfortable. We hope that you will offer us the opportunity to provide you with an improved level of service on your next trip to our area. Sincerely, Cindy Brasseur & Team BWKI
Stayed here for three nights while visiting family in the Kirkwood area of St. Louis. Overall, the hotel is nice and clean though we had a couple small problems with the room--the toilet paper dispenser didn't work properly and the hair dryer didn't work at all. Cleaning service is on a request basis only with Covid. Also, you have to request clean towels as needed. They have breakfast to go in a bag as well as individually wrapped breakfast sandwiches. The bags had a muffin, energy bar and piece of fruit. I wish the bags would have been marked with the fruit inside. We sometimes got an orange, sometimes an apple. Not sure if they offered bananas. I really liked the sausage biscuit sandwich. I noticed that our final bill total was $10 more than what was quoted in our reservation confirmation. Not sure why that was. There was also a PGE tax added in to each day's room charge. It wasn't explained on the bill and I can't find anything on-line to explain it either. I'd be interested in staying at La Quinta just down Kirkwood Road sometime just to compare.
Good Afternoon, and thank you for reviewing your recent stay. We appreciate your comments and will address those areas you mentioned. Sincerely, Cindy Brasseur & Team BWKI
The staff was always nice and friendly greeting us when we left and returned. Room was very clean. The only issue was the guest next-door had dogs locked in the bathroom that kept us awake. The water to the toilet was also turned off (easy fix) The location I was awesome! Very close to restaurants and shopping.
Good Morning, and thanks for your review and shout-out for our team. We love what we do and are glad it shows! We're sorry you had to play plumber though. That's a bit of a mystery, but we're having our Guest Room Attendants checking on this daily now. We hope you'll keep us in mind should you return to our area. Our Best, Cindy B. and Team BWKI
It is right in the middle of a shopping center which makes everything so accessible. The room was so convenient for my cat. The room was clean and I had a quiet night. The only suggestion would be to place a sign for the pet area.
Good Afternoon, and many thanks for the review of your recent stay. We wish you safe travels and hope that you will keep us in mind should you return top our area. Cindy Brasseur & Team BWKI
The staff at this hotel is the best. We were greeted everytime we were in the lobby by all staff members. They were kind and accommodating going above and beyond. Having a Chili's in the hotel was awesome and their staff was also amazing. We will be back if in the area again.
Good Morning Cassie. Thanks from the heart for your lovely comments about our team. I am so very proud to work with such a wonderful group of folks. Our sincere condolences for the purpose of your visit. We look forward to your next visit. Best Wishes, Cindy Brasseur & Team BWKI
Everything was very clean. Family friendly. There is a Dunkin' Donuts in the parking lot and also a Walmart and Target within walking distance. Right down the street is an area with quaint little hometown feel shops
Good morning! Thank you for your lovely review. We are delighted you enjoyed your stay and look forward to your future visit. Best Wishes in the New Year! Cindy Brasseur & Team BWKI
When I travel to Kirkwood, Mo, this is where I choose to stay. It's clean, friendly and very green. They have great Covid-19 practices, which makes us feel really safe! I love the staff, so friendly! Their grab and go breakfast bag - so awesome!!
Thanks so much for making our Wednesday morning with your lovely review! We're so happy you enjoyed your stay and hope to see you again on your next visit to our area. Best, Cindy Brasseur & Team BWKI
Very nice hotel. Clean and reasonably priced. The staff was great! Breakfast was grab and go but very good just the same. Room was spotless. No disturbances from other guests. We will definitley stay here again!
Hi April...What a lovely way to begin our Monday morning! Thank you so much for recognizing our team and hotel. We're delighted you enjoyed your stay and hope you will keep us in mind on any future St. Louis visit. Best Wishes, Cindy Brasseur & Team BWKI
The Best Western inn Kirkwood is my favorite place to stay in St. Louis. It has a wonderful pool, close to shopping and lot of restaurants! The internet was fast and I love the gym! The Chili's near the hotel wasn't serving the public due to Covid-19, but they brought orders to our room!! The staff is exceptional and very accommodating!
St. Louis is one of my favorite places to visit for a mini getaway and I always stay at the Best Western Kirkwood. The location is great for things like the zoo, delicious food, and easy access to stores incase I need to pick up something I forgot to pack. The beds are comfy and the room is always clean. I was always a fan of their breakfast and was worried about how it would translate with COVID restrictions, but they had little grab and go bags with snacks as well as pre-made breakfast sandwiches.
Good morning, and thank you for sharing your experience this visit. It's great to have you back! We appreciate your continued business. Cynthia Brasseur & Team BWKI
First floor walk-out patio doors and lots of grassy areas for walking the dog! Loved the grab and go breakfast option! Everything felt professional and sanitary for a necessary trip in the midst of the pandemic!
Morning Linda - and so many thanks for your lovely review. We're glad you found our pet-friendly accommodations and our service to be commendable. We hope you get a chance to revisit in the future! Best, Cindy Brasseur & Team BWKI
On both stays at this location I was impressed by the courtesy of staff. With events of late it's still wonderful that the staff was attentive. Rooms were clean and had no chemical smell , but still clean
Greetings, and thanks so much for your lovely review and rating. We are so glad you found your stay enjoyable - and thanks for the shout-out for our team! Best Wishes, Cindy Brasseur & Team BWKI
Room was clean. Convenient location close to the highway. Tons of places to eat around. Breakfast offerings due to C-19 was coffee, juice, a hot breakfast sandwich and a "to go bag" with water, fruit, and granola bar. Looks like they were cleaning high touch areas often. Water pressure out of the shower head was an 8+ out of 10. Only issue was someone smoking on our floor. It was reported to the front desk and they took care of the situation. Outdoor pool was open and clean. Did not use the exercise room. Would stay there again.
Good Morning! We read your review and we collectively let out a cheer. Thank so much for sharing your experience. We hope you get a chance to return to our area and visit again. Best, Cindy Brasseur & Team BWKI
My husband and I spent two nights at this wonderful hotel. The desk clerk was friendly and welcoming upon our arrival. The room was spacious and had the usual amenities. EVERYONE was “Masked Up” for COVID-safety. Due to COVID breakfast was a grab and go sack that contained granola bar, pastry, banana, and water. You could ask the attendant on kitchen dry for a hot Bacon and Egg biscuit sandwich , as well as getting a yogurt and coffee/juice. The location can't be beat! Many eating and shopping establishments surround the hotel within walking distance. You can also take advantage of 10%off at the connecting Chili's restaurant for showing your room key/card. We would most DEFINITELY stay here again when visiting St.Louis.
Good morning, and we so appreciate your review and complimentary comments about your stay with us. Thank you! We hope your continued trip was safe and look forward to your return to our area. Cindy Brasseur & Team BWKI
We recently stayed at Best Western Kirkwood Inn while searching for an apartment in St. Louis. We were hesitant traveling during pandemic however felt very safe and appreciate all the precautions this Best Western location were taking. The breakfast was made to go and the woman was wonderful. Thanks for a great short stay. Found apartment! Mission accomplished!
Fantastic news on your successful apartment search! We're delighted we could provide you a so-called "port in the storm". Thanks so much for your lovely comments. Keep us in mind when you have friends & family visit you in your new digs. Best, Cindy Brasseur & Team BWKI
The beds were the best! It was a great nights sleep. We needed a late check-out and they allowed without any complication. I loved the location. Shopping and restaurants within walking distance. Staff was very friendly and accomidating. Would definetly recommend this hotel.
Morning Glenda, and thanks for making our day with your wonderful review! We're delighted that you enjoyed your stay and appreciate your shout-out about our comfy beds. We wish you safe travels. Our Best, Cindy Brasseur & Team BWKI
I love this place!! The people are always super friendly, always asking if they can do anything for you, always smiling!! The place is clean - always clean. We stay there every time we are in St Louis. Even now, when the virus has dampened a lot of peoples' spirits - they are still smiling and up beat. They do everything they can to ensure a peaceful stay. The amenities in the area are also great!! Restaurant in the hotel, and many others close by. Close to the interstate, but not too close - you don't hear much traffic at all. Close to shopping - from the big retailers (Wal Mart Home Goods Lowes etc) to the mom and pop shops right down the street. Like I said - this place is awesome!!
Good Afternoon Brenda! Wow - you've made our collective day with your wonderful review - thank you! We are delighted that you enjoyed your stay and appreciate your continued business. When you described our team as smiling and upbeat I couldn't help but think that you must have been serenaded by Lewis in housekeeping during one of your visits. We look forward to your future visit. Best Wishes, Cindy Brasseur & Team BWKI
Thank you so much Gladys for your help. The best customer service here. They went beyond out of there way to correct MY problem. I mistakenly book the wrong night and Gladys and her supervisor made sure I was taken care of.
Good Afternoon - and thank YOU for your lovely comments about Gladys! We are glad we were able to fix your reservation and hope you enjoyed your stay with us. Our Best, Cindy Brasseur & Team BWKI
Getting off the road after a full day of driving , this was just what we needed . I would recommend this place to family . And friends . From the moment we walked in , we just got a good feeling about the place and were not disappointed .
Hi Elroy! So good to hear from you and your lovely review has absolutely made our day. Thanks so much! Cindy Brasseur & Team BWKI
Rooms & staff were excellent. Just need to accommodate handicapped better. Great location and easy access to everything. Breakfast was great,check out was great and cleaning staff friendly and honest.
Hello, and thank you for your review and constructive comment. Thank you for the shout-out for our team, we love what we do and are so glad it shows. Best, Cindy Brasseur & Team BWKI
We stay there whenever we're in St Louis; everyone there are always courteous, friendly, and helpful. The breakfast is good, quite a variety. Good place to stay, comfortable accommodations, good location
Good Morning and our gracious thanks for your lovely review. We have a great team of hospitality professionals who truly embrace the Best Western "I Care" philosophy. We appreciate your continued business and look forward to your next visit. Best, Cindy Brasseur & Team BWKI
Robert at the front desk does a wonderful job. We have stayed here several times and all the staff is friendly and courteous. The rooms are clean and fresh. It truly is a wonderful place to stay. The breakfast is very good with a lot of options for healthy eaters and more robust breakfast items.
Good Morning, and thanks so much for reviewing your stay and your shout-out for Robert! We're delighted that you enjoyed your stay and appreciate your continued business. Our Best, Cindy Brasseur & Team BWKI
We travel extensively on road trips across the country with our small dog. We stay often at Best Western Hotels. This is a particularly good one if travelling with pets. It is clean and rooms on main floor allow easy access to outside. I was most impressed that they handed out dog cookies AND plastic gloves and pick up bags on checkin. The outside was clean of pet litter, a nice change from a lot of places that we stay.
Good Morning, and thank you for your lovely comments about your recent stay. We are so pleased that you found our pet friendly hotel to be enjoyable. We hope that you have the opportunity to visit again. Best, Cindy Brasseur & Team BWKI
Hotel and restaurant staff were very friendly and helpful. Room was very nice and clean with everything in good working order. I am a repeat customer here and try to stay here when I visit St Louis which I try to do monthly.
Good Morning, First, we truly appreciate your repeat business - thank you. Your comments are very important to us and we thank you for making our Saturday shine! Cindy Brasseur & Team BWKI
I really enjoyed my stay at this hotel, staff was very nice, rooms were clean and their breakfast was so yummy. Would definitely stay again if I have the chance if ever find myself in St. Louis Missouri.
Hey Kimberly - and we hope you do find yourself back in our neck of the woods so we can personally thank you for such a wonderful review and rating! Our Best, Cindy Brasseur & Team BWKI
I can't remember the last time I stayed at a Best Western hotel, but it's been a very long time. At first, I was kind of disheartened to learn that this was our best option for our recent trip to the St. Louis area, but the reviews were promising so I decided to give it the benefit of the doubt. I'm so glad I did! This hotel is conveniently located among loads of shopping and dining options, with quick access to I-44. The hotel has been recently renovated and is very stylish for a budget hotel. Our room was very spacious and clean, and the beds were surprisingly comfortable. We all slept very soundly. I really feel like they have gone above and beyond to make their guests comfortable and to alter the reputation of this budget-line hotel chain. I will definitely give Best Western a second look the next time I am booking a business trip or quick vacation. Pros: The staff were super friendly and helpful The lobby was beautifully appointed Beds were very comfy The complimentary breakfast was more than adequate I loved the blue uplighting on the exterior! Cons: The Elevator -- When they renovated this hotel, the completely ignored the elevator. I don't know how old this hotel is, but the last elevator I saw that was this small, was in a 100+-year old hotel in Washington DC! The luggage cart barely fit into the elevator and only one or two people could ride with the cart at a time. The Bathroom -- While the shower/tub and actual sink looked new -- and were very clean! -- the bathroom is extremely small and cramped. Furthermore, the counter space is very limited and appears to made of very dated-looking formica. Honestly, our double-queen room was so spacious, I really feel like the architects/designers missed an opportunity here. They could have easily borrowed another foot from the main portion of the room to make the bathroom feel larger and to provide more counter space. And who uses formica anymore?? Overall, we were all pleasantly surprised with our stay at this location and would definitely recommend it if you are visiting the Kirkwood or Webster Groves neighborhoods of St. Louis. I have a whole new respect for the Best Western hotel line and even joined their loyalty program in anticipation of staying with them again.
Good Morning Summer, Thank you for providing such a comprehensive review of our property and your stay. By doing so you have assisted travelers in making their lodging decision when visiting the St. Louis area. We are delighted that we have been able to revise your opinion of the Best Western brand and proud to be instrumental in doing so. We appreciate your comments and welcome you to our Best Western Rewards family. Our Very Best, Cindy Brasseur & Team BWKI
My husband and I have stayed here twice in the past six months. The lady at the desk is always very friendly and helpful. The motel is very clean and there is a walkway to the nearby restaurant, making it very convenient to have dinner. They have a very nice breakfast with a good variety. I would highly recommend this hotel!
Hello and thank you so much for taking the time to share your experience at our Best Western. Our team is truly dedicated to providing the very best in product quality and guest service. We appreciate your testimonial and recommendations. Our Best Cindy Brasseur & Team BWKI
This location was perfect for our travel plans. Easy access to the Gateway Arch. Close to family. Front desk staff was very friendly and made us feel welcome. Room was clean and comfortable. Would stay here again.
Good Morning! What a wonderful way for our team to begin the week with your review - thank you. We're all very happy that you enjoyed your stay, and delighted that you'd stay with us again. We hope you do! Our Best, Cindy Brasseur & Team BWKI
A very courteous and clean stop on my first stop moving across country. Moving with two animals, of which I do not usually travel with pets. Gave my dog a biscuit and wished me luck on my move. Room was very clean and they gave me a room with a door to the outside so I could easily accommodate my needs.
Good Morning Allison - we hope that you are continuing to have great experiences on your cross country move. We're so glad we could start you off with a wonderful experience. Thanks so much for your review. Best, Cindy Brasseur & Team BWKI
Great location for my business / restaurants around / shopping -Staff is very helpful and friendly/ rooms are very quiet and clean. Safe location. I stay there each time in St. Louis area for business . Have been staying there for years.
Good Morning. You have delighted all of us with your review and testimonial - thanks so much. We so appreciate your continued business and will keep up the great work! Best, Cindy Brasseur & Team BWKI
Had a wonderful stay at the BW Kirkwood Inn. The staff was pleasant and friendly, the room was comfortable and clean and the breakfast was very nice! Having free internet and parking were big pluses for us!...
Good Morning! We're delighted to read that you had a great stay with us. Thanks for taking the time to review your stay and we hope you keep us in mind on any future visits to our area. Our Best, Cindy Brasseur & Team BWKI
My boyfriend and I wanted a nearby hotel for an evening after a party. This location was perfect. I know it had recently been renovated and everything was very nice. If needed we will definitely be staying there again.
Hi Pat - thanks for your 5/5 rating and lovely comments. So glad we filled the bill for your quick getaway! We're looking forward to your future visit. Best, Cindy Brasseur & Team BWKI
Stay was mostly good for the one night we needed. However, our tub/shower had many issues. The water was way too hot and hard to adjust. We did call in a maintenance person who attempted to help us with it. I ended up taking a bath rather than a shower because it wasn't draining well either. It took a while for the tub to finally drain also. Other than those issues the stay was ok.
Greetings - and please accept our sincere apologies for the difficulty experienced regulating the water temperature. We have since had our chief engineer address this issue. We appreciate your bringing this important quality issue to our attention. Best Wishes, Cindy Brasseur & Team BWKI
Very convenient location. Restaurant & Bar attaches so you don't have to go out in the cold to get there. Walmart next door if you forget something .Staff at front desk very nice!! Very comfortable beds.
Morning Vickey, We are absolutely delighted that you enjoyed your stay. Thanks from the heart for your kudos! Cindy Brasseur & Team BWKI
Great staff, Beautiful and Clean Hotel. Very accommodating for families. Lots of amenities to make your stay very comfortable. Everyone was very nice from check in to Housekeeping to Breakfast and Maintenance staff (:
Hi Rachel, and many thanks for your lovely comments about your stay! Cindy Brasseur & Team BWKI
Had a one night stayover here. Choose this hotel based on TripAdvisor Reviews and for its convenient location. This Best Western operates as a class leader in its segment. From the moment we checked in the front desk associate was friendly and helpful with our local to the area questions. The room was modern, clean, and most importantly, comfortable. We liked the fact that their was a restaurant on site so that we did not have to get back into our vehicle to search for a meal. Very happy with out stay here in every way.
Good Afternoon, and thank you so much the warm review of your recent stay. We are collectively delighted that you found us, and our Trip Advisor reviews to be accurate. We hope you keep us in mind should you find yourself in our neck of the woods again. Best Wishes, Cindy Brasseur & Team BWKI
Staff couldn't have been more helpful. Convenient restaurant and lounge in the hotel and located close to numerous other restaurants. Easy check-in and check-out. Room was spacious and comfortable. Great value.
Woot-Woot! So wonderful starting the day with "Amazing Service..." Thank you so much for your glowing review. We love what we do and are so glad it shows. Best Wishes, Cindy Brasseur & Team BWKI
For the location I was expecting it to be a very loud uncomfortable night. It was the opposite, there's plenty around and it was extremely quiet! I slept great, which I don't usually say when I sleep at a hotel. I would definitely stay here again if I'm in the area
Good Morning, and thank you for the best of recommendations - a good night's sleep! Since that it is fundamentally our business, we're delighted you slept great. We look forward to your return visit. Best, Cindy Brasseur & Team BWKI
We ended up in ST Louis because of a car problem. This hotel was a great price and close to where our car was being serviced. We were comfortable and it was handy having a bar and chili's on site. We would stay in this hotel again
Good Morning. We are terribly sorry that car trouble brought you to our door, but very grateful that you enjoyed your unexpected stay with us. We hope your travel proceed without further difficulty! Best, Cindy Brasseur & Team BWKI
We often stay at Best Western because many are locally owned. The Kirkwood Inn has really nice high end craft decor and also provides a charger for our Chevy Volt. The rooms are nice-sized and pleasantly decorated and the breakfast is decent. Highly recommend.
Morning Cathy, Thanks very much for your lovely comments and recommendation! We appreciate your continued business and look forward to your next visit. Best, Cindy Brasseur & Team BWKI
Poor breakfast choices. Too many sugary options plain white bread. blah Bad coffee. Poor wi-fi connection. Why don't motels clean air vents? The staff was very friendly and seemed to enjoy working there. Shower head would not stay in highest position. Kept slipping down
Our sincere apologies for not exceeding your expectations. We will address your comments immediately. Wishes for a wonderful New Year. Cindy Brasseur & Team BWKI
The hotel is very clean and well maintained. The staff is amazingly friendly and helpful. Loved our time there. Very well located to get to anywhere in the city. Would stay there any time I travel to St. Louis.
Woot-Woot! Thanks for making our day :-). Waiting to wow you again on your return. Our Very Best, Cindy Brasseur & Team BWKI
This is the nicest Best Western I have stayed at to this point in time. The staff was friendly and helpful. The whole hotel is decorated beautifully. The breakfast was great and there was a good variety of food. The lady who helped with the breakfast was so kind. The room was clean and the bed was comfortable. I will definitely stay at this hotel again if/when needed.
What a wonderful way for all of us to start our day after Christmas! Thank you for your lovely comments. We are so happy so enjoyed your stay with us, and thank you for your loyalty to our brand. Wishing you only the best in the New Year. Cindy Brasseur & Team BWKI
As a family of 5 with food allergies (milk, nut, and egg), we are weary of many places. After our first stay at Best Western Kirkwood, however, we were at ease. Their continental breakfast has a variety of option, which accommodates all of our family's needs. Additionally, this location is wonderful. It has a Walmart and Target basically on the same parking lot. If you need something other than the continental breakfast to eat, there are numerous restaurants within walking distance, or a short drive away. As far as things to do, this location is roughly 20 minutes from Downtown St. Louis, Six Flags, Hidden Valley Ski Resort, Top Golf, movie theaters, and shopping malls. This has been, and will remain, our go-to hotel for the St. Louis area.
Morning Audrey! Thanks so much for your wonderful review. Your observations help other travelers with their lodging decisions and we appreciate your comments! We appreciate your continued business and look forward to your future visits. Happy Holidays, Cindy Brasseur & Team BWKI
We stay here at least once a year to visit family. The staff is wonderful and usually recognize us as repeat customers. The rooms are comfy, the breakfast is great, for a free meal. It's wonderful to be attached to a restaurant and there are many shopping options very near the hotel.
Good Morning, and we first want to lead with thank you for your continued business. We are delighted to be your lodging choice when visiting family and thank you sincerely for your lovely comments. We look forward to your next visit! Happy Holiday, Cindy Brasseur & Team BWKI
Our stay at this Best Western couldn't have been better. Close to area family and many restaurants. The complimentary breakfast offered several selections of tasty food items and beverages. A Chili's connected to the building was a plus. Also a bar for anyone wanting an alcoholic beverage.
Hello! We're celebrating your lovely review this morning. Thanks for the kudos and we are collectively delighted that you enjoyed your stay. Wishing you a magical holiday season. Cindy Brasseur & Team BWKI
Beautiful, clean hotel with a friendly helpful staff. Beds were very comfortable, clean modern rooms. Breakfast looked good for a hotel breakfast but we didn't eat there as we were visiting family. Close to everything, about a 20 minute drive to downtown. 10% off at two restaurants close by and within walking distance to a Walmart, Target and Dunkin Donuts. Highly recommend!
Good Morning Kathryn! We're absolutely delighted that you enjoyed your stay while visiting family in our area. We hope you join us on your next trip and make time for some waffles & pancakes! Thank you for your lovely comments. Happy Holidays, Cindy Brasseur & Team BWKI
No microwave in the room. Only microwave was in a darkened breakfast room. Had to find the light switch for 2 grade school girls who were trying to use it to pop popcorn. The staff would not help. No hot coffee or hot water for tea available 24/7 in the lobby. The machine was locked. I asked the front desk about it and was told to get hot water from the facet in the bathroom of my room. Really? Will not recommend this hotel to anyone nor will I ever go back.
Greetings, and thank you for choosing to stay at our Best Western Kirkwood Inn in St. Louis, MO and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place to prevent the obvious lack of communication from occurring in the future. Once again, thank you for your valued feedback. Please be assured we will do better. Sincerely, Cindy Brasseur & Team BWKI
Robert and his best western team at the Kirkwood, Mo, location have repeatedly gone above and beyond to make this visit incredible for us! When my husband was greeted by name at check in at 10:15pm and our family had prearranged amenities to accommodate our daughter's wheelchair such as a first floor room, and a shower seat to make bathing easier we were relieved and so grateful! When they gave us a generous voucher for a discount at a local restaurant, we were thankful! Beyond that when Robert found out we were here to visit St Louis Children's Hospital and that Anna's birthday is tomorrow, we came back from dinner to a birthday gift at the door! Her very own pink Christmas Tree and a coloring kit, along with a handwritten card... we were absolutely stunned... the personal way we've been treated here is unparalleled to any service we've ever received from a hotel, ever. This hotel is NOT near the hospital, we only booked with best western because we enjoyed our stay in Valdosta, Ga to and from Florida. Prior to that, this brand was not on our radar. Then they sent us a free night, after Valdosta, we thought why not use it in St Louis and booked three nights. Now, I doubt we would even consider another brand. Our room was clean, comfortable and met all of our needs! Phenomenal, personalized service... wow!
Greetings, and we thank you for sharing your WOW moment with fellow travelers. We delight in celebrating the special occasions of our guests. Robert so enjoyed selecting her your daughter's gift and knowing that she enjoyed the surprise is heart-warming for all of us. We appreciate your loyalty to the Best Western brand and hope you will have the opportunity to revisit us on your next trip to our area. Best Wishes, Cindy Brasseur & Team BWKI
Convenient location, clean and accommodating, adjacent to Chili's (convenient for late night yummies), and an awesome staff all around --- great experience! The front desk, cleaning staff, and breakfast staff were so kind and helpful! Room was clean and breakfast was good!
You've absolutely made our day with your lovely comments - we're delighted you enjoyed your stay and hope you will keep us in mind the next time you're in our neck of the woods. Best, Cindy Brasseur & Team BWKI
It was a ggreat stay. They hotel was very clean and the staff was very friendly. We Did not have any issues. On plus side is chili's is connected to the building and has an entrance on inside of hotel.
Thanks for your wonderful review - you've made our day! So glad you enjoyed your time with us. Please keep us in mind for any future visits. Best, Cindy Brasseur & Team BWKI
Great Hotel at a great price ! Hot breakfast included ! This Hotel is located in a good location, close to major freeway and so much shopping and dining nearby. There is also a Chili's right inside the hotel. The hotel is very clean and modern and the room was quiet and the bed comfy. Can't find a better bargain than this!
Morning Maureen. We so appreciate your lovely comments and great review. We so glad you found us and hope that you will keep us in mind any on future Route-66 trips. Our Best, Cindy Brasseur & Team BWKI
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