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Best Western Hotel Kirkwood Inn, Saint Louis

4.0/5  - basé sur 569 notations.
1200 S Kirkwood Road, 63122-7225, Saint Louis, United States - See map

Enjoy the best of St. Louis at this centrally located hotel- close to the Magic House Children's Museum and St. Louis University, 100% non-smoking! The Best Western Kirkwood Inn is a newly renovated hotel situated in one of St. Louis' most popular historic areas, Kirkwood. Guests at this St. Louis hotel will enjoy friendly customer service and comfortable accommodations- all at an affordable rate. This hotel in Missouri is close to the famous St. Louis Arch, Busch Stadium, the St. Louis Zoo, the St. Louis Contemporary Art Museum and the Magic House Children's Museum. Visitors looking for things to do will love spending the day at Six Flags® St. Louis or enjoying favorite local events such as Mardi Gras, the Rib America Festival, the St. Louis International Film Festival, the Old Webster Jazz & Blues Festival or Live on the Levee music festival. This St. Louis Missouri hotel offers an array of full-service amenities including a seasonal outdoor swimming pool, fitness center and guest laundry. Corporate travelers will appreciate the business center and meeting facilities. This St. Louis accommodation also features a complimentary hot breakfast, loaded with breakfast favorites. The onsite restaurant, Chili's Grill & Bar is a great place to grab a delicious meal, and Van's Tavern lounge is the perfect for after dinner cocktail. The hotel features spaciously-appointed guest rooms, each offering a balcony or patio with sliding glass door, free wireless high-speed Internet and cable satellite television with HBO®. Pets are welcome with restrictions! For a fun-filled stay in St. Louis stay at the Best Western Kirkwood Inn!

Best Western

Hotel Kirkwood Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 570 guest reviews
NOTE ISSUED
Excellent
283
Very Good
189
Average
55
Poor
26
Terrible
17
REFER TO NOTICE
Business Business
107
Couples Couples
136
Family Family
238
Friends getaway Friends getaway
37
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"GREAT Stay"

5
11/07/2018

Friendly staff. GREAT Location. Overall, HIGHLY Recommend. Very comforatable beds and the room was very clean. There is everything that is needed for a traveler. Grounds and lobby area are very clean and well kept.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good morning, and thanks for making our day with your lovely review. We are delighted you enjoyed your stay with us! Cindy Brasseur & Team BWKI

"GREAT experience all around"

5
04/07/2018

We were so impressed with everything from the friendly and helpful staff to the hot breakfast and the clean and modern rooms. If you're traveling with small kids, this is the perfect spot! It's within walking distance to a Target and several places to eat. A children's museum is right down the street, and the hotel is a block from the interstate with an easy drive pretty much anywhere in St. Louis. And for really small kids, the complimentary pack and plays were in surprisingly great condition (a first for us at a hotel!).

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Kris, We delighted in reading the review of your recent stay! Thanks so much for the kudos, and helping other travelers make a lodging decision when coming to the STL area. We hope you have the chance to visit again. Best Wishes, Cindy Brasseur & Team BWKI

"Great stay!"

5
18/06/2018

Probably one of the best places I have ever stayed! Check in was easy, the room was clean, bed was extremely comfortable (probably the best I've ever slept in a hotel), breakfast was good, and just and overall great stay. Thanks!!! I will definitely be back when I'm in the area!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning and thank you for starting our day with your wonderful review. We're delighted that you found your stay enjoyable and look forward to your return visit! Cindy Brasseur & Team BWKI

"Great trip"

5
13/06/2018

Came here for some great food and drinks. Toby's place was great for food and drinks. Pappy's can not be beat for their food. Giontony's is the best for Italian food. Then there is Highway 61 Roadhouse for the best new Orleans food.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
So glad you enjoyed your trip to our area. You highlighted some fabulous restaurants! Best, Cindy Brasseur & Team BWKI

"Good Location"

4
12/06/2018

We stopped for one night during a road trip from Michigan to Texas. This hotel is in a nice area with many amenities nearby: Walmart is directly behind the hotel and there are a number of restaurants within easy walking distance (Chipotle, White Castle, Buffalo Wild Wings, O'Charlies) as well as Van's bar and Chilies right inside the hotel. We recommend the Texas Roadhouse for delicious steaks, chicken & salmon. The hotel itself is clean and nice, but not fancy. Our king room was clean and comfortable. Front desk staff were friendly and helpful. Breakfast was above average with eggs, sausage, biscuits with sausage gravy, make your own pancakes and waffles as well as the usual cereal, yogurt, etc. There was adequate parking for our small travel trailer and good lighting for security. There is a small outdoor pool that looked clean, but it feels like it is set in the open parking area in a very busy area. Our only minor complaint about our stay as a whole was the lack of a menu feature on the TV to determine if the movie we came across was just starting or almost over. The front desk told us they had just switched cable companies so that might be short term. Prices here were a little higher than locations closer to St. Louis proper, but we would stay here again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Evening, and thanks so much for your review. You highlighted a number of items that help other travelers with their lodging decision. We're delighted that you selected us for your stay and hope you will keep us in mind should you ever find yourself in our area again! Best Wishes, Cindy Brasseur & Team BWKI

"Great Hotel"

5
12/06/2018

Just stayed two nights. One night in a King room on the 2nd floor. The room faced the back of the hotel but the bed was extremely comfortable. The 2nd night I had two queens and while the beds were still comfortable there is a weird wire feeing about the edges. But I only noticed it when getting on or off that bed. Nothing while sleeping. There were a couple of ants on my bed and nightstand when I woke up in the morning (room 302) only two. The breakfast was good, the pool was good and the hotel staff was very friendly. If you eat at the attached Chili's you'll get 10% off if you show them your room key. Will definitely stay here again if I'm ever in the area. Book early also. I was eyeing this hotel when it was $91 a night I waited until last minute and it cost me $120 a night so by not booking early I wasted $38 over two nights.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Dan, and thank you for taking the time to review your recent stay with us! We appreciate your comments, and look forward to your future visit! Cindy Brasseur & Team BWKI

"Excellence"

5
04/06/2018

The Kirkwood Best Western is of the highest quality but not too expensive. The food is excellent. The staff are friendly and intelligent. The staff are hard-working. The staff are available for their guests' every need.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi John, Thank you. You have absolutely made our day! Gratefully, Cindy Brasseur & Team BWki

"Upscale and comfy"

5
04/06/2018

The location of this Best Western cannot be beat, especially if you are following Route 66 across the midwest. The room was comfy, clean and well outfitted. Also, the hot breakfast was great! Like the other little luxuries,this was an appreciated treat at a "regular" Best Western rather than a "Plus". We were on the second floor with direct access to the breakfast area as well as,right from the hotel, a Chilli's Restaurant. We also noticed there was a White Castle across the parking lot for a quick bite. This pleasant stay made our St. Louis visit even nicer.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Eva, and many thanks for your descriptive review! We appreciate your great comments and are so glad you enjoyed your time with us. Our Best, Cindy Brasseur & Team BWKI

"Friendly Staff. Good Breakfast"

5
04/06/2018

Was welcomed by great front desk staff who were super friendly. Rooms were clean and the television got a ton of channels, which was cool but I couldn't find a guide. Breakfast was a good hotel breakfast. Eggs, potatoes, bacon, biscuits & gravy, pancakes, waffles, cereal, yogurt and more. Highly satisfied with this stay

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Ryan - and thanks for the great kudos! We're delighted you enjoyed your stay and hope you keep us in mind should you return to our area. Best Wishes, Cindy Brasseur & Team BWKI P.S. Channel guides are in our guest services directory and a laminated sheet by the TV. So sorry yours was missing!

"Wonderful"

4
27/05/2018

The room was spacious and clean. The outdoor pool has a very nice kiddie pool that our 4 year old had fun playing in. The breakfast was hot and tasty. The only downside, if there was one, was the bathroom was a little small. Overall, it was a great stay.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We appreciate the time you took to review your recent stay and extend our thanks for your kind comments. Best Wishes, Cindy Brasseur & Team BWKIi

"Location Was Perfect"

4
27/05/2018

I chose the Best Western for its location as I had to attend an event nearby and it was perfect for my 3 night stay. The desk clerk Robert was fantastic. Probably the best hotel clerk I have encountered in sometime. The free hot breakfast was very good. Plenty of hot item choices and beverages. Chile's & Texas Roadhouse are within walking distance with a Dunkin Donuts in the parking lot. Close to all freeways, shopping and etc. Very nice part of town as well. I would definitely stay at this Best western again if I was to visit this area of Saint Louis again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon Arizona Bob! Thank you for your kind comments and shout-out for Robert at our front desk. We appreciate the time you took to review your stay and look forward to your future visit. Best, Cindy Brasseur & Team BWKI

"A night in St Louis"

3
26/05/2018

Good location. Nice breakfast with pancakes as an option which most other Best Westerns do not have. Mattress was higher on the edges which made it difficult to sit or get in and out of bed, but back did not hurt in the morning.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Fonda, and thank you for reviewing your recent stay with us. We appreciate your comments and hope you will keep us in mind should you return to our area. Sincerely, Cindy Brasseur & Team BWKI

"Very pleased"

5
21/05/2018

This was my first stay at the Kirkwood Best Western, but I will definitely be a repeat customer. The staff was very helpful, the room was clean and comfie and the location is great - close to restaurants, stores and many area attractions. PLUS, the rates are very reasonable.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and we are delighted that you were so pleased with your stay. Glad you found us! And we hope we can continue to be of service when you visit the STL area. Thank you! Cindy Brasseur & Team BWKI

"friendly staff, nice rooms, nice locations, but very slow internet"

4
21/05/2018

little overpriced but was busy weekend, nice rooms but bathroom a little small, walls also thin, could hear coughing and TV from next room and noise from hallway, friendly staff, asked for 1PM checkout and was not bothered before then, location close to restaurants and easy to find, but internet was very slow, also could not get internet from ethernet jack on desk phone, pool was filled but was not open

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello, and thank you for reviewing your recent stay. Our apologies for the slow internet. We researched and found a router that inexplicably went down and has since been replaced. Thank you for bringing this important customer service issue to our attention. And a short note on our outdoor pool. We operate seasonally, with our pool opening Memorial Day weekend. It was indeed filled during your stay, but not available due to regulating the water - balancing chlorine and Ph. I'm sorry that it wasn't available during your stay. Sincerely, Cindy Brasseur & Team BWKI

"Top Notch"

5
16/05/2018

Rooms were clean and up to date, the sliding glass doors in the pet friendly rooms were a huge help. Staff was incredibly friendly and helpful. Location is fantastic. Walking distance to Walmart, target, chili's, Duncan donuts and more.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good morning! We so appreciate your "Top Notch" rating and wonderful comments! We're delighted you and your pet enjoyed your stay with us and hope you will keep us in mind for any future visits to our area. Our Very Best, Cindy Brasseur & Team BWKI

"Just what we needed"

5
14/05/2018

In St. Louis for a a quick family get together. Wanted to be in Kirkwood area...didn't want to spend a lot of money...but wanted a lounge and restaurant to gather in. The Best Western was perfect. Very nice, comfortable rooms. Choice of lounge or Chilis restaurant (both connected to the hotel). Clean, modern and friendly staff.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Diane, and our thanks for making us your base camp for your visit to the St. Louis area. Your wonderful comments are very much appreciated. We're delighted you enjoyed your stay! Best Wishes, Cindy Brasseur & Team BWKI

"Satisfied at Best Western Kirkwood"

5
12/05/2018

Our son goes to college at Webster University and we are happy top stay at the Best Western in Kirkwood. The hotel is nice and clean, the staff friendly and helpful and the breakfast offers good taste and variety. It is our go to place to stay!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We are delighted to begin our Sunday with your complimentary review - many thanks! We look forward to your college visits and wish your son the very best at Webster University! Cindy Brasseur & Team BWKI

"Good Hotel in a safe area"

4
08/05/2018

The Best Western at Kirkwood is a great location. I have stayed there many times and most visits are extremely comfortable. There is a restaurant attached to the hotel so you do not have to leave the premises. There is shopping in the area as well. Rooms are clean and the beds are comfortable. My only complaint is the amenities are few and far between.A REALLY little shampoo and only bar soap. Very basic. Everything else was good.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings! Thank you for taking the time to review your stay with us. We appreciate your continued business and look forward to your future visits. Our Very Best, Cindy Brasseur & Team BWKI

"Overall Very Nice"

4
07/05/2018

Very nice stay at the hotel, the only (and I mean only) disappointing thing was the coffee was pretty horrible. The breakfast was adequate and the attached bar and restaurant were just fine. Lots of chain restaurant options around as well. Very nice stay

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for taking the time to submit a survey, as well as review your stay. We appreciate the kudos and are working on our coffee service. We hope to have a change by the end of the month. We thank you for your business and hope you will visit again when you're in our area. Best Regards, Cindy Brasseur & Team BWKI

"Good location friendly staff"

4
04/05/2018

Location is great though little overpriced,clean m friendly staff, lots of restaurant around ,outside pool is bummer, spacious room,though internet speed needs upgrade,overall set up is fine though it's on pricey range

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Sanjay, and thank you for reviewing your recent stay with us. Our outdoor pool opens Memorial Day weekend - we hope you get a chance to re-visit in order to enjoy some time at our "beach". Best Wishes, Cindy Brasseur & Team BWKI

"Service of desk staff was great!"

1
02/05/2018

We changed rooms 3 times. 2 rooms were disgusting poop,blood,hair,ciggerette ashes in sink. Hair and pubs on the floor and tub. Room was so unclean and there was a bad odor. The 3rd room from a different house keeper was clean and great. Front desk staff was friendly and so very helpful they made a note of the problems and addressed them in the fastest manner.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Chris, Again, our sincere apologies for the housekeeping oversight you found when you checked in. As I communicated to in in my email, I have personally counseled with the room attendant involved in this incident and returned this individual to training status with immediate supervision. I appreciate your noting the service provided by both Michael & Robert at our front desk. I hope you will afford us the opportunity to provide you with an improved level of product quality on your next visit to our area. Sincerely, Cindy Brasseur General Manager

"Love this hotel!!!"

5
28/04/2018

This is now my go to place when I am in St. Louis. Clean, quiet, located right off the interstate and super friendly staff. This hotel has it all. And it's a great value. The rooms are spacious, clean and the bed is amazingly comfortable. The staff are warm and accommodating. An added bonus is there is a Texas Roadhouse in the same shopping area and you get a coupon for 10% off your meal. All in all, it was a relaxing, enjoyable stay.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon Alicia. We are delighted to win your repeat business and earn your "Go-To" award! Thank you so much for your great review. Cindy Brasseur & Team BWKI

"Poor staff, poor location"

2
27/04/2018

We stopped here on our first leg of Route 66, our first impressions were ok despite its location on a retail park. I spotted a guy driving the hotel bus and asked him if the hotel ran a shuttle into St Louis. He was incredibly rude and growled “no we do not” and stomped off into the hotel. It transpired that he was the maintenance guy. With this bad start we entered the hotel, only to find that the hotel had managed to mess up our reservation for two rooms and we ended up on different floors. The guy on check in was great but had no idea of any of the local sites, including the chain of rocks bridge! That was a disappointment. That evening we explored St Louis and returned to eat at the Texas Roadhouse which was great. We also tried the bar in the hotel, which was very expensive. During the night, in fact at three AM we were woken up by house keeping banging and crashing around in the room next door, which wasn't acceptable. We complained to reception who couldn't care les! Upon check out, we were greeted by a very surly and rude woman, who was clearly in the wrong job. I definitely don't recommend this hotel the staff were appalling and seem to resent having guests!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon. Please accept our sincere apologies for not exceeding your expectations. The lack of customer service you described is certainly not what we aspire to and I am sorry your visit was marred in this way. I can only hope that you will offer us the opportunity to provide you with an improved level of service should you revisit our area. Sincerely, Cindy Brasseur General Manager

"Go there you will not be disappointed in any way!"

5
27/04/2018

Nicest group of employees you could ever ask for. Rooms are spacious and the amenities are in perfect shape. It is just what a weary traveler would want. In house restaurant, neat bar right there as well, and a Dunkie, Walmart, & 5 restaurants all within walking distance.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We appreciate your great comments, but even more so, for recognizing our outstanding team. It's a true pleasure to work with a bunch of folks who truly enjoy what they do and have fun doing it. Your recognizing that is the best compliment of all! Best Wishes, Cindy Brasseur General Manager

"Needs closet rods!"

4
23/04/2018

Breakfast was great and plentiful. Many, many choices. Great attention from the employees. However, the closets do not have rods to hang clothes! Unbelievable. Employees are both professional and friendly. Rooms were a tad small, would have preferred a suite, but was told none were available.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thank you for both your survey response and comments regarding your recent stay. We appreciate your suggestions as well as praise for our team. Best Wishes, Cindy Brasseur General Manager

"Almost two years later, not the comfortable stay I remember"

2
22/04/2018

I gave this hotel an excellent review in July of '16. Sadly, I can only give the hotel a 'poor' review in April of '18. Front desk staff was very friendly but my room on the 4th floor was less than conducive to rest. During unseasonably cold weather during my stay it was necessary to run the room heater. All night long each and every time the heater kicked in it began with what I can only describe as a high-pitched harmonica sound followed by a cranking that continued throughout the heating cycle. ALL NIGHT LONG. Harmonica followed by cranking. I got zero sleep. Additionally, there was something wrong with the toilet's flushing mechanism. It gave the appearance of wanting to overflow upon flushing and then did this weird rapid empty/bubbling thing. I stayed at a very nearby hotel the night before my stay at the Best Western Kirkwood Inn and plan to stay there, not here, when next in the area.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and please accept our heartfelt apologies for the difficulties you experienced during your recent stay. If you would be so kind as to reach out to me @ [email protected], or (314) 821-3950, I would like to ascertain the room you stayed in to ensure that repairs have since been made. Had we known of these difficulties during your stay, we would have moved your party to another room or immediately made the repairs. Again, our apologies. Sincerely, Cindy Brasseur

"Good Hotel, pleasant surprise"

5
10/04/2018

I was pleasantly surprised at how good this place was (I have not had luck with hotels). Everything was clean, the front desk people were very nice. The bar in the hotel was a good time. The only issue I had was whoever was in the room above me sounded like they were constantly partying (moving furniture stomping the floor). Not the hotels fault, the rooms to the sides of me I couldn't hear. I felt safe too and it is in a good location to shops and restaurants, I actually walked to many places.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning and thanks so much for your comprehensive review and lovely comments about your stay. Your review helps other travelers with their lodging decision and we truly appreciate the thumbs-up! We hope you will keep us in mind on any future visits to our area. Cindy Brasseur & Team BWKI

"Weekend getaway"

5
09/04/2018

Hotel very clean, the staff are very helpful. When I check in was greeted by an Asian man, very professional. He even gave my dog a treat. This hotel is pet friendly. Had a room on the ground floor which had a sliding door which is great. You can go outside and have your dog relieved herself. The hotel is by the expressway, which is 15 to 20 minutes to downtown St. Louis and attractions. Also a lot shops and restaurants close by. Excellent hot breakfast. Will stay here again when visiting in the future.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and all of us send gracious thanks for your wonderful review! We're delighted you enjoyed your stay with us and appreciate the shout-out for Michael at our front desk. It sounds like you'll keep us in mind for your next weekend getaway, so we'll be looking for you! Cindy Brasseur & Team BWKI

"Great location, reasonable rate!"

5
06/04/2018

Nice facilities, convenient and clean. Staff very helpful. Especially Gladys, she went above and beyond and such a delighter and so delightful! Bed comfortable and room quiet. Nice to have restaurant and bar easily co-located.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and many thanks for your lovely review as well as the special shout-out for Gladys at our front desk! We're delighted that you enjoyed your stay and hope you'll keep us in mind should you return to our area. Best, Cindy Brasseur & Team BWKI

"Great stay!"

5
05/04/2018

Great location with Target, Walmart, Arby's, and Dunkin all right there. Loved Chilli's being at hotel we ate there, it was GREAT! Did not get cold or wet because its in the hotel! Beds were very comfortable. Our party reserved 3 rooms. All close together and able to accommodate us. Thanks

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We're delighted you enjoyed your stay and send you thanks for starting our Saturday off with such a note! Cindy Brasseur & Team BWKI

"Love staying here!!"

1
05/04/2018

We always stay at this hotel when going to St Louis. The access from the interstate is great, that staff is awesome, the rooms are spacious and clean, and there are lots of places to shop that are close, in case we may have forgotten anything for our stay.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Brenda, We send sincere thanks for your great review of your recent stay! Your repeat business is appreciated, and we look forward to your future visits. Best Wishes, Cindy Brasseur & Team BWKI

"pretty good deal"

3
02/04/2018

The prices were good on this hotel but it was not the cleanest; not like it was disgustingly filthy, but the carpet was not as clean as it should be nor was the bathroom. On the plus side the staff was great and the breakfast was above average for a hotel in this price range. This is a great location for getting to downtown, central west end, the loop, forest park, six flags ,etc

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings. Please accept our most sincere apologies for the less than acceptable condition in which you found your room. This is not the standard that we strive for. Our Director of Quality has reviewed your comments with our entire team and I can assure you that improvements are immediate. We appreciate your business and hope you will give us the opportunity to provide you with an improved level of quality on our next visit to our area. Cindy Brasseur General Manager

"Great place to stay"

5
31/03/2018

Nice clean hotel, friendly staff and located close to major attractions in St Louis area. Family and business needs are met. Good restaurants near by and safe environment. Highly recommend this hotel...

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and many thanks for your great review and lovely comments. We hope you get a chance to revisit us on your next visit to the St. Louis area. Best Wishes, Cindy Brasseur & Team BWKI

"Consistently an excellent place to stay!"

5
26/03/2018

We now stay here every time we visit St Louis. Staff friendly, rooms large and always clean. Breakfast excellent. Good location in KIrkwood which is nice suburb and many good restaurants nearby..plus easy to hop on I44.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Judy. We all send thanks for your lovely review and were delighted to read your comments. We appreciate your continued business! Cindy Brasseur & Team BWKI

"Best hotel experience"

5
22/03/2018

This hotel was amazing. Great location right off interstate plus tons of stores and restaurant close by, wonderful room and staff, best continental breakfast we have ever had, easy check in and out. A must stay if you're in the St. Louis area.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning from Kirkwood! Thanks from all of us for the great review. Our team is celebrating! We hope you will revisit us the next time you return to our area. Cindy Brasseur & Team BWKI

"A great hotel for I 44 travelers"

4
17/03/2018

This hotel has easy access to I44, very comfortable rooms with great showers, a class breakfast room, and a very nice premises with amenities. It is an upscale restaurant, but without a bar/restaurant, nor does it have a concierge or Bellman. It doesn't really need these extras, as there is an O'Charley's, A Texas Roadhouse, a Dunkin Donuts, and many other food vendors at the same exit. ( Even a Walmart) We were very happy with our choice of Best Western Kirkwood.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Daniel. Thank you for your great review. I'm sorry that you weren't aware that we do have bell service, as well as a full service restaurant offering table & room service - Chili's Bar & Grill, and our own bar - Van's Tavern. We hope you get a chance to re-visit us and enjoy these amenities. Best, Cindy Brasseur & Team BWKI

"Good value"

4
13/03/2018

Great value ($80 for a king!) and a decent breakfast. Clean room. Nice little bar attached to the property with a friendly bartender with a heavy pour (the best kind!) My only issue was that the sheet kept pulling up from the corner of the mattress during the night.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Mollie, and many thanks for the great review of your stay. We hope you keep us in mind the next time you're back in "The Lou! Cindy Brasseur & Team BWKI

"Average"

3
11/03/2018

Everything was about average. Nice for the price and good enough for our short trip. Noise of the workers each morning was out of control though. Service workers were loud, laughing and cursing across the hall. It was an annoyance every morning.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello, and thank you for reaching out regarding your stay. We have communicated privately, and again, thank you for bringing this important customer service information to our attention. Cindy Brasseur General Manager

"Excellent value in a convenient location."

4
08/03/2018

My cousin and I stayed here as part of our annual Oscars weekend this month. We just needed a nice place to stay to watch the show, so we didn't need much! Got a great deal on Hotwire, and the experience was great. Friendly check-in people, updated decor, dark room, nice TV, quiet night. Only gripe is the lack of a microwave in the room (there is a fridge), but we were able to use the one in the breakfast area. We ate breakfast down the street so can't speak for the morning options, but I like that a full breakfast is included. Always a plus! The hotel is very close to Target, Lowe's, and various restaurants, as well as major highways. Very convenient. Would highly recommend if you need a solid lodging option near STL.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We're delighted you chose us for your annual Oscar's weekend and that you enjoyed your stay. We appreciate the kudos for our team and your positive recommendation. We hope you get a chance to come back. Cindy Brasseur & Team BWKI

"Great Deal"

5
08/03/2018

My family of 4 stayed here for a cheerleading competition in St. Louis. The hotel is easy to find and within walking distance from Dunkin Donuts, Target and a few other stores. The lobby is stunning and beautifully decorated. The staff was very friendly. We were given a 10% off coupon for Chili's which is attached to the hotel and will actually deliver to your room for a small fee. We had a room with 2 beds on the 3rd floor. Room was very clean and quiet. My only issue with the room is the mattresses were not as comfy as I would have liked. They seemed worn in and old. The next morning we enjoyed the free breakfast which is your typical hotel breakfast. Overall we really enjoyed our stay . It's so close to the city without having to pay for parking and breakfast. Highly recommend!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings and thanks so much for your comprehensive review and kudos! Your comments help other travelers with their lodging decision and we appreciate the assist. We hope things went well with the competition and you'll keep us in mind should you return to our area. Cindy Brasseur & Team BWKI

"Nice place!"

4
05/03/2018

Visiting family in St. Louis. The room here was very nice, clean and at the end of the hallway next to an exit door which was great considering we had our dog. Comfortable beds, lots of towels. Check in was easy too. We got up early to hit the road and went to the breakfast. It was recommended by the desk clerk. Considering we got there early, I thought the food would have been fresh. It seems we must have just arrived after a morning rush [it was a Saturday]. The egg patties were cold as were the sausage patties which was disappointing. I should have gone with the make your own waffles or pancakes!! Despite that, we enjoyed our stay and would consider staying there again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thank you for taking the time to review your recent stay. Please accept our apologies for your breakfast experience, which was not to our regular standards. We appreciate your lovely comments about our hotel and hope you will give us an opportunity to provide you with an improved experience should you revisit our area. Best, Cindy Brasseur & Team BWKI

"Best Western Tooth Fairy "

5
04/03/2018

We visited St. Louis this weekend for a family wedding, and the hotel was close to the venue. It was clean, well maintained, and everything we expected it to be. The staff, however, we above and beyond for our family. During our stay, our seven-year-old lost a tooth. They staff were just as excited as she was about it, and listened as she expressed her concern that the Tooth Fairy may not know where she was at. Thankfully the Best Western Tooth Fairy arrived to save the day. None of this was expected, but it was extremely touching to witness. Thank you for going above and beyond to make a seven-year-old's day. We will be staying here again the next time we come up to visit family.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Our team absolutely delights in making magical memories for our guests, and being able to be the Tooth Fairy for your visit was just as exciting for us! Thank you for sharing your experience and we hope you will visit again should you return to our area. Gratefully, Cindy Brasseur & Team BWKI

"Great reasonably priced place "

5
01/03/2018

Choosing to not spend big on a hotel we opted to stay here based on reviews and price. It was an excellent choice. It's clean, the bed is very good. The climate control is pretty quiet and check in was a breeze. This will be my first choice when stay in the st louis area again. The shower was a great bonus as well. The wifi was automatic and I have to say, it's a great value and a nice place. More money at a fancy place wouldn't have made the time spent any better

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
What a wonderful way to begin our day. Thanks so very much for your lovely comments about our hotel and your stay. We're delighted that you are pleased and look forward to you future visits! Cindy Brasseur & Team BWKI

"Great trip"

5
29/01/2018

Wonderful stay, best experience I have had at a best western! Everything was clean and nice. Super comfortable bed and staff were nice. The included breakfast was a bonus. Would definitely stay here again next time I'm in St louis

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Nikki, and thanks so much for starting off our Tuesday with such a wonderful review! We're delighted you enjoyed your stay with us. We'll be looking for you on your next visit to our area. Best Wishes, Cindy Braseseur & Team BWKI

"Excellent Hotel"

5
22/01/2018

Check in was easy; the room was bigger than we expected. It was clean and comfortable The bed was huge, lots of pillows. The side chair and ottoman were both comfortable to sit and sleep in (as my sister in law and nephew tested this out). We stayed for 2 nights, on the fourth floor. It was very quiet, easy to sleep. Breakfast was buffet style and tasted like homecooking.There is a corridor and entrance inside that leads to Chili's restaurant next door.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Josh! Thank you for your review and your lovely comments about your recent stay with us. We hope you get a chance to visit us again. Best Wishes, Cindy Braseur & Team BWKI

"quite time"

4
12/01/2018

good motel off the interstate which has everything in one place so once you get there no need to venture out. Rest. Cheli attached to motel so you can dine there and rooms clean and Quite so you can rest. all you can ask for .

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning. We thank you for taking the time to review your recent stay and your complimentary comments about our hotel. We appreciate your business and hope we may be of service on your future visits! Cindy Brasseur & Team BWKI

"Absolutely Wonderful!"

5
10/01/2018

We never stay anywhere else. The customer service cannot be found elsewhere. We have been staying here every time we visit for almost 16 years. Great food, service, clean rooms, and always there to make your stay comfortable.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Kristina, We appreciate your testimonial and absolutely wonderful comments! Thank you so much. We have enjoyed your visits over the years and look forward to many more. Warmly, Cindy Brasseur & Team BWKI

"I would recommend and stay again."

4
01/01/2018

Headed to Entertainment event at the Fox theater and see the sights. Came up early incase of bad weather. For being New Years eve, I was impressed there was not much noise. Only had a couple minor issues: The room above us had a annoying kid that ran around, I guess I am more patient then my daughter or wife, however, they did wake my daughter, she had turned in early 7 pm. I suppose the kid finally went to sleep at 9pm. (Only noise I could hear was someone slamming their car doors at 7 am, been up since 5 am couldnt sleep, but nothing to do with the hotel). The fridge did not work, I did not complained but plan to notify when we check out, when it is 3 degrees outside, I suppose could have put my ice chest out on the patio area. We were on the 2nd floor, there was the bar, I glanced in but did not use, about 5 customers but it was also 7pm. Many restaurants, Walmart, and Lowes, in the close proximity. (oh, and chili's), Room close to the elevator, stairs, bar, breakfast area, room faced the parking lot. Hotel is very close to interstate & close to many amendities. If it wasnt for the fridge would have given a 5 star.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Don, Happy 2018! Thank you for reviewing your recent stay with us. Please accept my apologies for the fridge not working. Would you be so kind as to shoot me an email with your room number so I can be sure we have this issue taken care of? We appreciate your business and want to earn that 5-stars should you visit our area in the future. Sincerely, Cindy Brasseur General Manager [email protected]

"Wonderful hotel to stay at."

5
27/12/2017

This is a wonderful hotel to stay at while visiting in the St. Louis area. It is clean and quiet with comfortable rooms and beds. The staff is friendly and helpful. This hotel also has quick and easy access to the highway(s). We've stayed here many times and will continue to come back!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Deborah, and thanks from the heart for your testimonial about your experiences with us. We appreciate your business, look forward to your future visits and wish you the very best for 2018! Our Very Best, Cindy Brasseur & Team BWKI

"Great service! Incredible staff!"

5
27/12/2017

Customer service is stellar. Clean rooms. Convenient/good location. My fiancé and I were in town to visit family for Christmas, and we had our dog with us. We loved that all pet guests stayed on the ground floor, with sliding glass doors in every room that led out to a grass area. Highly recommend this hotel.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Mike, and thank you for the great shout-out for our customer service. Our team here is truly devoted to having a great time and taking care of our guests. We're delighted you enjoyed your stay and know that we treasure our 4-legged guests! Happy New Year, Cindy Brasseur & Team BWKI

"A St. Louis MUST1"

5
26/12/2017

OUTSTANDING! Super rooms, great breakfast, outsanding staff on Check In and Check Out! Much superior facilities than earlier in the trip. I would not plan on any other location in the St. Louis area. Dollar for Dollar this is the best buy!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings and thank you for the wonderful Christmas present to our team in your review! We are delighted you enjoyed your stay and hope to see you again should your travels bring you to our area. Our Very Best, Cindy Brasseur & Team BWKI

"Beware if booking a pet room"

2
26/12/2017

I booked a pet room directly with the hotel by phone 3 weeks before arrival to ensure that I had a pet room as I had stayed here years ago and knew that without a pet Room it was difficult to find a place to take dog outside on property as is surrounded by asphalt. I called and confirmed that pet Room reservation the day before arrival. I called the day of to verify check in time and that I had a pet room. When I arrived at 5pm, I was told that all the pet rooms were gone because “so many people kept coming in with dogs”. The clerk verified that I had booked a pet room but he had none to offer. I guess my reservation was pointless. I travel frequently with dogs and have never had this experience. I was given a room on 3rd floor instead.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon. Thank you for your candid comments about your reservation for a pet room. I sincerely apologize that the volume of folks traveling with pets overwhelmed our availability of pet friendly rooms. I am sorry we did not meet your expectations. Sincerely, Cindy Brasseur General Manager

"Christmas Holiday Stay"

5
26/12/2017

The room was comfortable and had all of the accomodations that we required. The room was not made up on the second day of our stay. We left the room at about 11 am. The next day we asked at the desk to make up the room before we left the hotel.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello, and thank you for your review of your recent stay. Our apologies that your room was overlooked for service on the second day of your stay. I have shared your comments with our Director of Quality, who has taken steps to ensure this incident does not reoccur. Best Wishes, Cindy Brasseur and Team BWKI

"Great Value"

5
06/12/2017

My husband, 7 year old, and I found ourselves in need of a place to stay while our apartment building was being renovated and the fumes made our apartment uninhabitable. The staff was fantastic and incredibly friendly at all steps of the reservation and check-in process. The room was simple but clean and quite comfortable (and surprisingly quiet for being on the first floor). The beds were soft and there were plenty of pillows. The attached restaurant made things so convenient (especially with a 10% discount!), I loved being able to get a warm meal without having to walk outside in the cold! It wasn't the Hilton, but our stay here changed my perception about Best Western, elevating them from a budget hotel chain to a viable competitor at a great value.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Rachel, Your compliments about your stay are so very appreciated, and we are so happy to have been the property to introduce you to our Best Western brand. We hope that the renovations are done at home and that you will keep us in mind for any family and friends that may come to our area. Happy Holidays! Cindy Brasseur & Team BWKI

"Excellent room for good price."

5
04/12/2017

We were there as a group, so I don't know the regular rate, but $230 for 2 nights was great. Clean, well maintained, good service, attractive facility and room. Pretty good breakfast. The only thing that would have made it better was to have an elevator at both ends of the hallway, because our group was spread over several floors.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thanks so much for your 5-point review of your recent stay. We're delighted that you enjoyed yourself and hope you get a chance to return in the future. Best Wishes, Cindy Brasseur & Team BWKI

"Great experience"

5
03/12/2017

Stayed here for night, as had to be at Shriner's Hospital in St. Louis very early next morning and we had traveled from Tulsa. Very helpful front desk. Sorry we had to miss breakfast as it smelled awesome as we checked. Clean and comfortable

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Kathy, Thank you for your review and the shout-out for our front desk. They are a wonderful group of true hospitality professionals. We hope you have time for breakfast next time, because it is quite tasty! Best, Cindy Brasseur & Team BWKI

"Doggone Good Time"

5
02/12/2017

As guardians of a 15 pound, white haired, fur baby, it can be sometimes difficult to find sleeping accommodations that suit Toto's needs. BWK hit it out of the park! The room had a sliding door onto a grass strip that gave our pet uddles of sniffing delights. Michael greeted us efficiently and warmly. Top notch!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning! We delight in our 4-footed guests and it's great to hear that it shows. Thanks for such a wonderful review of your stay and the shout-out for Michael at our front desk! Happy Holidays, Cindy Brasseur & Team BWKI

"Good value!!"

5
21/11/2017

Very comfortable room! Everything was clean and the staff was extremely helpful. The location was just perfect to be able to shop in the strip mall just steps away from the hotel as well as the Chilis restaurant that is attached to the hotel.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings! We so appreciate your taking the time to review your recent stay and thank you for your kind comments. We're happy that you enjoyed your time with us. Best Wishes, Cindy Brasseur & Team BWKI

"Perfect Location"

5
13/11/2017

My wife and I went to St. Louis for a weekend get-away. Our plans included visiting the Arch and Six Flags, so I chose a hotel in the middle. Little did I know, Best Western Kirkwood was surrounded by everything we could think of. There was a mall within minutes, and Target and Walmart were on the same parking lot as the hotel. There were also several restaurants within sight from the hotel, and a Chili's is actually connected to the hotel. We'll definitely return.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello, and many thanks for your complimentary review of your stay, and pointing out that we make a great base camp for your visit to the St.Louis area. We are "in the middle of everything" with a host of shopping and restaurant options. We hope you keep us in mind should you return to our area. Best Wishes Cindy Brasseur & Team BWKI

"Nice Place!"

5
05/11/2017

We enjoyed everything about our stay. Clean, friendly, affordable. Liked having the restaurant, breakfast & bar all within the complex. It was also in close proximity to great shopping and highways.We'll book there when we go back to the area.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Jeffrey, and many thanks for reviewing your recent stay. We're so glad you enjoyed our property and team. We truly look forward to your future visits! Best Wishes, Cindy Brasseur & Team BWKI

"Excellent service and property!"

5
03/11/2017

I stayed at the Best Western Kirkwood last week and I must say I was impressed by the staff and how they greet every guest that walks in. I had the pleasure to meet Gladys who check me in and whose smile I saw every morning during my stay. I also had the opportunity to interact with Michael, Robert, Andrea, Ashley, Alex and Bryant they all made sure I had an enjoyable stay. I have visited a lot of hotels in my business travels, but this hotel is by far the best I have stayed at. The breakfast is located on the 2nd floor which I thought was great. An assortment of options for everyone from waffles, eggs, potatoes, and fruit. They have a bar that is located on the 2nd floor across from the breakfast area called Van's Traven, great Apple Martini! I will make sure to come back and bring my family to enjoy this beautiful property and all the fun activities that Kirkwood/St. Louis have to offer. Oh yeah and don't forget to stop by and see Camilla the Caterpillar on the 2nd floor!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello! What an absolutely wonderful way to start off our week. Thanks from the heart for your wonderful review and shout out of our entire front desk team as well as Camilla the Caterpillar! Your review is so helpful to other travelers who are making their lodging decision for our area. We appreciate your comments and your business. Best Wishes, Cindy Brasseur & Team BWKI

"Home Way from Home"

5
01/11/2017

This Best Western is my home-away-from-home. I stay there every time I go to St. Louis. It's always clean, comfortable, has a nice breakfast, convenient to local restaurants and two major highways and a shopping center nearby plus all the amenities you could possibly want.

Cindy B, Guest Relations Manager at Best Western Kirkwood Inn, responded to this review
Hello Harriett. Thank you for your wonderful review. We are so glad you enjoyed your stay and appreciate your continued business! we look forward to your next visit :-). Best Wishes, Cindy Brasseur & Team BWKI

"Check out the fabulous new decor!"

5
30/10/2017

In the past year - magic has happened! From the new carpeting to the crystal chandeliers ---- WOW! Still clean and friendly extraordinaire ---- A must if you want a convenient location to the west suburbs.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Susan & James - thanks from the heart for such a wonderful review! We appreciate your noting all the ways our entire property has been updated. We look forward to your future visits. Cindy Brasseur & Team BWKI

"Excellent Stay!"

5
30/10/2017

This is an excellent hotel to stay at when you are in the St. Louis area! Excellent location, with many shopping opportunities and launching off location for visiting the greater St. Louis areas. This hotel is clean and the staff is very friendly. The free breakfast is served with a variety of breakfast food.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Roosevelt! We are absolutely delighted that you enjoyed your stay and very much appreciate the 5-star review! Best Wishes, Cindy Brasseur & Team BWKI

"Very nice overnight on a roadtrip"

5
30/10/2017

Everyone at this Best Western was helpful and pleasant. The room and whole property was clean. Breakfast was well prepared and a nice selection. Having an in-house bar was a nice touch after a long drive.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon, and thank you for taking the time to review your recent stay. We truly appreciate your comments and our entire team is cheering while I type! We hope you have the chance to visit us again. Best, Cindy Brasseur & Team BWKI

"Pleasant stay at Best Western"

5
28/10/2017

I'm glad I searched for a Best Western in this area. The location was perfect, and the service and amenities absolutely met my needs. The check-in representative went out of his way to clarify a question I had, and the breakfast got us started wonderfully on our day.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Margaret and thank you so much for your fantastic review. What a wonderful way to begin our week! We hope you keep us in mind should your travels ever bring you back to Kirkwood! Cindy Brasseur & Team BWKI

"Stunning hotel"

5
23/10/2017

Beautifully decorated. We were literally just there long enough to sleep but the beds were actual QUEEN SIZED instead of those stupid full sized that they try to make two people sleep in. Bed was pretty firm for my liking but the rest of my family loved it. I would love to come back when I have time to enjoy the hotel more. It was full but the only noise we heard was the heavy metal stairwell door banging (and it was right outside our door) when it was closed. Even that sounded like a normal room door from inside our room. Otherwise, not a peep to be heard from a full hotel, not even from the rooms above us. Soooo quiet.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning! We're delighted that you enjoyed a quiet and comfortable night with us. Thank you for taking the time to review your stay. We hope you can return and spend a bit more time with us and explore the beautiful Kirkwood area. Best Wishes, Cindy Brasseur & Team BWKI

"Nice Location"

5
22/10/2017

Enjoyed staying in this conveniently located hotel when we had to visit St. Louis for a funeral. Would stay here again!! Staff was pleasant, room was clean and attractive, breakfast was filling! The hotel was very quiet also.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon. We were delighted to read that you enjoyed your stay with us. Please accept our sympathies however for the purpose of your visit. Should you return to our area, we hope you will keep us in mind. Sincerely, Cindy Brasseur & Team BWKI

"Comfortable place to stay"

3
21/10/2017

This hotel is nicely located and a comfortable place to stay for the area. Near shopping and choices of restaurants. The night desk agent was great. Nicely remodeled. I would recommend if in the area.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon, and thank you for taking the time to review your recent stay. We appreciate your business and hope we may of service on future visits. Best Wishes, Cindy Brasseur & Team BWKI

"Kirkwood, MO BW Review"

4
15/10/2017

Nice Room, Reasonably Priced, Good Breakfast, Really Convenient to good stuff nearby!! The staff was friendly and willing to help make the stay most enjoyable...nice to have the DD and Walmart and great restaurants in walking distance. Chilies and bar in hotes ain't bad either!!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Robert and thanks so much for your reviewing your recent stay. Your comments about our wonderful team are especially appreciated - they are truly extraordinary! Hope you will visit us again if you find yourself back in our neck of the woods. Cindy Brasseur & Team BWKI

"Clean But Needs Sercice Improvement"

3
12/10/2017

Grooming of front desk clerks. Politeness to other people and not just to "men in business attire." Needs improvement in breakfast food and service. The location of this hotel is extremely convenient. It is in close proximity to the various private schools and colleges in the area for out of town parents and or relatives. It is an extreme shame that little things such a common courtesy are not found in this hotel. Personally had to assist a lady with children dragging a hotel cart with suitcases from the lobby to the elevator and all the way up to the front door of her room!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning and thank you for your constructive criticism on our level of service. We appreciate your unvarnished observations and will work towards an improved level of customer service. Sincerely, Cindy Brasseur & Team BWKI

"Traveling Around"

3
09/10/2017

There is little or one parking for pickups & trailers but there a walmart parking lot is across the street that works out ok. There were no surprises,the room was clean and I sleep very well. It was a great location for where i was going. It's a ok place to stay. Will stay there again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for taking the time to review your recent stay with us. We look forward to your future visits! Cindy Brasseur & Team BWKI

"Always a pleasure!"

4
05/10/2017

Still my favorite place to stay when in the St. Louis area. Two things really make it stand out, the private balconies and the breakfast. LOVE having a balcony of my own to enjoy and their breakfast is definitely a cut above the norm! I only have two complaints. One is that the wifi is just too slow and unreliable. I always have to use my own wifi card. Second thing is that the shower has very little water pressure. Wish they had adjustable shower heads, I like to turn mine to massage. Otherwise, it's great. Rooms are clean, hotel is lovely, beds and pillows are very comfortable. Having Chili's right in the hotel is nice too and here are lots of other places nearby to eat and shop.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Happy Saturday April, and we so appreciate your complimentary review of your stay. We will get to work on your wifi observations, thanks for letting us know. Our Very Best, Cindy Brasseur & Team BWKI

"Road trip"

5
29/09/2017

This is by far the nicest and most pleasant stay ever at a hotel! It's beautiful and friendly and extremely convenient if you have a dog. There were so many places to eat close by and I personally loved the Dunkin' Donuts on the premises!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thanks so much for reviewing your recent stay! We appreciate your kind comments as well as the thumbs-up for our maintenance team members. We hope you keep us in mind should you return to our area. Best Wishes, Cindy Brasseur & Team BWKI

"Great stay!!!"

5
29/09/2017

Stayed for one night on business at the Kirkwood Best Western. The staff are some of the best I've encountered. Robert accomodated our last minutes request and when we arrived he had it all ready and had such a great personality for someone working late in the evening. They keep their pool open longer than most out door pools, and its 9 feet deep. I dont' see that much any more. A great breakfast go us going in the morning. Cleanliness was great. Will be back!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Morning Daniel, We so appreciate your taking the time to review your recent stay with us - and delighted that you enjoyed yourself. Thanks for the shout-out for Robert, who is a true asset to our team. We appreciate your business and hope you will keep us in mind for any future visits to our area. Best Wishes! Cindy Brasseur & Team BWKI

"Rt location for local & regional connections"

5
26/09/2017

We have family in the Kirkwood area, and we definitely will take advantage of the perfectly-located hotel when we have more than one night to spend in the area. Do think about booking a room here when you want to relax and take the train (instead of clogged freeways). Recent renovations knock it out of the park!.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Michael! Thanks for your great comments about your stay. And also, your suggestion about staff familiarity with our local area. We have incorporated that into our on-boarding process complete with a drive tour of the Kirkwood area for new team members. We look forward to your future visit. Best Wishes, Cindy Brasseur & Team BWKI

"Overall good stay"

4
26/09/2017

The hotel had a nice ambience. Breakfast was pretty good. The only problem was that on the second night the room was only partially cleaned. Trash was not emptied, towels left behind bathroom door and new towels not provided. Seemed like work was started bit then interrupted and person never came back to finish. Easy access to highway and good price.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, Please accept our sincere apologies for the oversight in housekeeping on your second night. I have counseled with the attendant involved and can assure you that this situation will not reoccur. We appreciate your bringing this important information to our attention. We hope you will provide us with the opportunity to provide you with an improved level of service on your next visit to our area. Sincerely, Cindy Brasseur & Team BWKI

"Ice Hockey Grandparents"

5
25/09/2017

Bathroom floor was not as clean as I would have liked it; but the rest of the room was great! Stool was slow to flush. Bed s were very comfortable! Access to outside with our dog was great. Good location!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for your comments about your recent stay. We so enjoy our hockey grandparents and parents! We hope you will keep us in mind on your future visits to our area. Cindy Brasseur & Team BWKI

"Exceptional"

5
24/09/2017

This hotel staff was very helpful and friendly. The area is just shy of St Louis. The location was right off the 44 freeway and in a great area for shopping. It's also very close to Grant's Farm. The hotel was nicer than we expected. It was very clean, large room, and comfy bed. The breakfast staff was friendly and able to keep food stocked and tables clean on a busy Saturday morning. We won't hesitate to tell others to stay there.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Laura, We were delighted to read your review and thank you for your complimentary comments! We try very hard every single day to exceed our guest's expectations and it is so appreciated when we hear that we have. We hope you keep us in mind on any future visits to the St. Louis area. Best Wishes, Cindy Brasseur & Team BWKI

"Birthday trip"

5
24/09/2017

We went here for my son's 5th birthday trip. This hotel is very nice and doesn't hurt that it's in a great location. Breakfast is good they switched up the buffet while we was there. The pool was a nice touch I loved that they had a second half for smaller kids it was 2ft, my son loved it. When we come back to st Louis we are definitely booking a room here again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Jessica, Happy 5th birthday to your son! So delighted you celebrated with us and that you found your stay to be such a pleasure. Thanks so much for your wonderful comments. We look forward to your future visit! Best, Cindy Brasseur & Team BWKI

"Great stay in Kirkwood"

5
19/09/2017

Hotel is in perfect location to get on I 44 and close to 270. Many restaurants close including Chilis attached to Hotel and Texas Roadhouse you can walk to. Staff is very friendly. Breakfast has many choices. Love the breakfast until 10am and checkout at noon. Will stay here every time we are in St Louis.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Ingrid, and thank you for taking the time to review your recent stay. We are delighted that you enjoyed our hotel and the amenities we offer. We look forward to your future visits! Cindy Brasseur & Team BWKI

"Very nice stay"

5
15/09/2017

Excellent hotel and bar. Very nice, modern and clean. The bartender was pleasant and professional. We really enjoyed the breakfast with meats, waffles and assortment of breads. Easy parking and access to the elevator and rooms.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Robert - and thanks from all of us for starting off our week with such a wonderful review! We're delighted you enjoyed your stay and hope you will revisit when you're back in the STL area. Best Wishes, Cindy Brasseur & Team BWKI

"Serendipitous experience"

5
15/09/2017

My boss and I came across this hotel when the three hotels that our client has corporate rates, with were sold out. I was formerly a meeting planner and have stayed in 5 star hotels all over the world (Fairmont, Waldorf, Four Seasons, Halekulani) and I was still very impressed with this little hotel. I am now an interior designer in NYC and I thought the décor was fresh, interesting, and very fun. My client came by and even commented on how nice it looked. The rooms are very tastefully done, comfortable, and very clean. The hotel room carpet was plush and not your typical hotel carpet. It was also very well maintained, as hotel carpets can get sticky when cleaned improperly. The bathrooms do need updating BUT they are immaculate! It's too bad that due to current hospitality trends they need to be renovated, because everything was in perfect condition. The staff was also very gracious and personable. It is a little out of our way from our project, and located in the middle of a parking lot of a mall, but my boss and I agreed that we would love to stay here the next time we are in town.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thank you so much for your lovely comments about your recent stay with us, especially your professional opinion on our recent upgrades. We are very proud of our new look and delighted that you noticed some of our whimsical and fun pieces. As a note, we are midway through a guest room bath upgrade, which includes new flooring, tub surrounds, lighting, fixtures and mirrors. We anticipate having this portion of our upgrade complete by the end of October. Additionally, we appreciate your compliments to our team - the heart of our property. We look forward to your return visit and your willingness to travel a bit farther away from your project! Best, Cindy Brasseur & Team BWKI

"Excellet hotel very near attractions"

5
12/09/2017

Very good hotel in easy walking distance of lots of attractions. room was clean, lovely shower, excellent staff - I was a little concerned about a three night stay but the area is safe so no worries. Good restaurant attached for breakfast but lotsof eateries within easy walking distance. Parking is expensive if the hotel organise it at $56 per night - but we used 'Loop parks' north of the hotel at $25 for each 24 hour period - drop bags then park - do reverse at check out. Overall a great experience.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings! We have since corresponded about your review, which is actually is for one of our Chicago, IL locations - not our Best Western in St. Louis, MO. We are pleased you enjoyed your stay up north and appreciate your loyalty to our Best Western brand! Cynthia Brasseur, CHA General Manager

"Updated Euro Style Renovation"

4
11/09/2017

Older property with recent "cool blue" Euro style renovation of rooms and common area décor. Baths could use a little sprucing up match rest of property but were well equipped and spotless. Very clean property with helpful, friendly staff. Standard BW breakfast offerings. Lots of adjacent parking with national chain restaurants within walking distance.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Mr. Cox, And thank you again for your clarification, and your lovely comments about your recent stay with us. As a note, we are in the middle of completely updating our guest room baths and anticipate completion by the end of October. We hope you get a chance to revisit to see the updated results. Best Wishes, Cindy Brasseur & Team BWKI

"Best Western Kirkwood"

3
09/09/2017

The Best Western in Kirkwood is a moderately priced hotel with good accommodations. There is a warm breakfast, along with work out room and pool. My primary reason for selecting this hotel is the Tesla Destination charger available to guests.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Greg, Thank you for reviewing your recent stay with us. We are delighted that you availed yourself to our new complimentary Tesla charging station. Best Wishes, Cindy Brasseur & Team BWKI

"Woke up by the pool guys!"

3
30/08/2017

We had been woken up by the pool guys at 6:45 am from there loud talking. Also we found that the pricing given on the 800 Best Western number was not the same as what we found on line at Best Western which is totally ridiculous and they would not honor the price after we found it because we had already checked in. Ho can they offer two different prices when they are the same company!!!!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Ms. Guenterberg: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Cindy Brasseur General Manager

"Never Again"

1
27/08/2017

Worst B/W we have stayed at. Breakfast a joke internet issues. I have never paid more at B/W than Kirkwood. I wonder if eclipse caused a price increase. Headed to Lee's Summit for 5 nights stay like night and day. May be you could learn from them.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Bill, Thank you again for your comments, previously received on another review site. We sincerely apologize for not meeting your expectations. We hope you enjoyed your stay with Best Western in Lee's Summit and appreciate your loyalty to our wonderful brand. Sincerely, Cindy Brasseur General Manager

"Best Ever!"

5
27/08/2017

Clean, wooonderful staff that are so nice...you can't go wrong here!! I'll totally stay here again!! The room couldn't have been cleaner...everyone that works there is committed to their job and your comfort. I can't say enough good things about this place!!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Claire, and thanks from the heart on behalf of our entire team for your wonderful comments about your recent stay! Such a great way to begin our week. We hope you have a chance to re-visit should you ever find yourself in STL again. Our Very Best, Cindy Brasseur General Manager

"Great Hotel"

5
25/08/2017

The Best Western Kirkwood Inn was a pleasant surprise. The hotel is in excellent condition. Nice rooms and friendly staff. Excellent complimentary breakfast. Shopping and restaurants close by (even a Chili's on site). Will stay again!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings! Thanks for taking the time to review your recent stay. We appreciate your wonderful comments an 5/5 rating. We look forward to your next stay. Cindy Brasseur & Team BWKI

"Pleases with stay!"

5
20/08/2017

All of the staff members I encountered were extremely friendly and helpful. Our room was on first floor with great access to the pool. The room was clean. The breakfast was more than i expected and was very good.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Brenda. That college-roar you just heard was our team celebrating your fantastic review. Our sincere thanks! Cindy Brassseur & Team BWKI

"Great trip with grands"

5
16/08/2017

This is a very nice new motel convenient to Grant's Farm. The grand children enjoyed the pool. This motel is connected to Chilli's restaurant which is nice. The staff was very accommodating and courteous.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon, and thanks very much for your wonderful review! We're delighted that you and your grandchildren had a great stay with us. You need to bring them back and visit the City Museum and Zoo next trip :-). Best Wishes, Cindy Brasseur & Team BWKI

"Friendly for guests with pets"

5
15/08/2017

All the staff at this hotel made us feel very welcome. This was the first time we traveled with our 20 lb. dog. We were assigned a first floor room with a sliding glass door to the pet-approved area. They gave us a bag with a dog treat, and plastic glove and bag with which to clean up after our dog. At reception, they even offered a pet blanket. The wireless internet was pretty spotty, but we were at the far end of the hall.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thanks for taking the time to review your recent stay. We very much appreciate your kudos! We hope you and your furry family member will keep us in mind on your next visit to our area. Best Wishes, Cindy Brasseur & Team BWKI

"Not ADA Compliant"

1
10/08/2017

If you are a wheelchair user, do not stay here. I am in a wheelchair and the only way to get into the bathroom was to remove the bathroom door, once I got into the bathroom I only had access to the toilet and sink.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Duane and thank you for reviewing your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Cindy Brasseur General Manager

"Great Hotel"

5
04/08/2017

The hotel was in a great location with everything you need very close by. There are some great parks in the area too. We enjoyed our stay very much and appreciated the friendly and courteous staff. Great hotel!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Elizabeth, We so appreciate your thumb's-up review of your stay and particularly noting our great team. Thanks so much! Cindy Brasseur & Team BWKI

"location, location"

4
04/08/2017

This hotel is in a very good location. Close to highway 44 and has a lot of places to eat within walking distance. Very clean hotel and the staff was very helpful. The rooms were clean and well cared for.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Michael, and thank you for the time you took to review your recent stay. We appreciate your business and hope we may be of service in the future. Best, Cindy Brasseur & Team BWKI

"That's tough"

1
02/08/2017

When asking about the jack hammering directly above my head. Not distant construction noise. I'm talking rock concert level jack hammering so loud it hurts your ears. The front desk response was to look me dead in the eye and say that's tough. No apology, no hard end time, no response whatsoever. I wish I could upload a video. Stay at your own risk. This was an abysmal situation, and beyond abysmal customer service response.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Mr. Hansen, I am so glad I was able to meet you and apologize personally this morning for the difficulty you experienced. Thank you for your commetns. Regards, Cindy Brasseur General Manager

"Best Western Kirkwood"

5
02/08/2017

I HIGHLY recommend staying at this hotel. The rooms and the pool were very clean. The complimentary breakfast was fantastic! There are hot and cold breakfast choices. The staff was quite helpful and friendly. We enjoyed meeting Michael and Ashley at the front desk who were quite friendly toward us when checking our family of 14 in.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings and many thanks for your complimentary review of your recent stay! Our front desk team provides legendary customer service to all of our guests and it's wonderful when it's acknowledged. We're delighted that you and your family enjoyed our hotel and amenities. Hopefully, you will revisit us! Best, Cindy Brasseur General Manager

"Remodeling BEWARE"

1
31/07/2017

This hotel is remodeling and they have no problem putting they're guest right next to the noise of jack hammers in the next room . If you are renting a room to sleep you need to look for another hotel. And the staff is rude when asked if they can keep you away from the noise , they told me they don't know which rooms they are working in .

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings and our sincere apologies for the disturbance you experienced during our property upgrade. We hope you will offer us the opportunity to provide you with an improved level of product quality and customer service on you next visit to our area. Cindy Brasseur General Manager

"Great Location for exploring St. Louis"

4
29/07/2017

My wife and I love to stay here as we visit the numerous antique malls in the area. The Inn is located just off of I-44 and allows easy access to the city, Soulard Market, Busch Stadium and so many great restaurants on the hill.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings! We appreciate your taking the time to review your recent stay and send our collective thank-you's for your kind comments! We hope you'll keep us in mind on your next antique shopping trip to STL! Cindy Brasseur & Team BWKI

"Wonderful stay"

5
28/07/2017

The hotel was very clean, and the lobby is beautiful. All staff were friendly and helpful. The beds were comfortable. We loved the breakfast, which had something for everyone (eggs, bacon, sausage, granola, cereal, yogurt, pancakes, and waffles). The pool was clean and the hotel even provided noodles and balls for the kids to use in the pool.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi! Did you hear the roar of delight from our team just now? Thank you for the wonderful comments about your stay. It's great to hear that we hit all the pistons - and we appreciate your sharing to help other travelers in their lodging decision. Best Wishes, Cindy Brasseur & Team BWKI

"Director of Electrical Services"

5
26/07/2017

I have stayed here before the rooms are clean, bright and roomy. I like the Chill's connected to the hotel, very nice. Easy to find from the highway. There are stores and shops close by. I will stay here again next time I am in the area.

"Good place to stay."

4
21/07/2017

Nice place centrally located. Clean and good helpful staff. Nice amenities and plenty of stores around them, ease to interstate, and places to eat. Check in staff helped my get the maximum discount for the room by asking if I had ARP, military and such. Thank you for that. Reduced room rate by about $20.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for reviewing your recent stay with us. Your kind comments about our team are appreciated. We hope you will revisit us should you return to the St. Louis area. Best Wishes, Cindy Brasseur General Manager

"Accommodating to pets"

5
18/07/2017

Facility was clean and staff was courteous. Good variety of items for breakfast. Nice having Chili's attached to facility. Accomitations for pets was excellent. Great having sliding door out to grassy area for pets.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Debra, Thanks from the heart for such a wonderful review of your recent stay. We love our 4-footed guests and are pleased you appreciated the pet-friendly conveniences we have in place. Our entire team appreciates you! Cindy Brasseur General Manager

"would DEFINITELY stay here again!"

5
17/07/2017

The staff was fantastic! They were so helpful! I stayed here during a work-trip in May. The room was great. I loved the Hallmark channels (especially the Hallmark Mysteries and Movies.) My room was close to the microwave. The hotel is in front of a shopping mall and it is close to a freeway entrance.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Maryann, Thank you for your lovely review and great comments about our folks. We have an extraordinary team that embraces fun and customer service, and it shows. We look forward to your future visit! Best, Cindy Brasseur General Manager

"Fit the bill"

3
16/07/2017

We needed a hotel that was off the highway as we were driving from Chicago to Branson. Although the beds have seen better days, it was fine for one night. The staff was friendly and the breakfast was satisfying with eggs, biscuits, pancakes, waffles, oatmeal, yogurt and other foods.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings: Thank you for your review of your stay with us. Hope you keep us in mind the next time you are in the St. Louis area. Cindy Brasseur & Team BWKI

"Close to everything (almost)"

4
15/07/2017

The hotel was fine. Breakfast was great, the amenities were standard. We stayed here after completing the KATY Trail and were traveling by bike. It was super convenient to get to food, entertainment, and Target/WalMart - all were in the immediate vicinity. Ideally, we would have stayed closer to the train station, but that was our fault, not Best Western's. Did seem a tad pricey!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good morning, and thank you for your reviewing your recent stay. The Katy Trail is a magnificent trail and we're so glad you decided to stay with us upon completion. We appreciate your thumbs-up on our breakfast too. Best Wishes, Cindy Brasseur & Team BWKI

"Convenience number 1"

4
13/07/2017

This property is in a great location and very courteous and friendly staff. Easy to get on Hwy 44, shopping, and restaurants nearby. Chili's attached for quick bite either in the room or in the restaurant.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Deirdre and our thanks for reviewing your recent stay with us. We appreciate your thumb's-up on our fantastic team, they truly embody customer service. We hope you have an opportunity to revisit us! Cindy Brasseur General Manager

"Excellent Hotel"

5
09/07/2017

By the time we got to St Louis we were getting into our stride in travelling Route 66 from Chicago to Santa Monica. When we arrived at Kirkwood it was already day 4 and 5, where we enjoyed a two night stop over. The first night was spent in and around the hotel as there is loads of eating options across the site within easy walking distance. There is also a large Walmart directly behind the hotel. To explore St Louis on the second day there is a Metro Bus stop right outside the hotel which took us to Shrewsbury and Lansdowne where we boarded the train into the city. We wanted to visit the Mississippi River and Gateway Arch and our stop on the Blue Route was 8th Street and Pine. For the princely sum of a combination ticket of @$6 we were able to explore the city. On return we used the outside pool and this set a pattern for the rest of our trip, as we stayed predominantly in Best Westerns across the States. This was a really good way to relax and cool down as the early summer temperatures in early June were beginning to rocket up through the nineties. Our room was spacious and clean with complimentary breakfast served on the 2nd floor each morning. Reception could not have been more friendly or helpful in assisting us with our queries. We used the laundry which was only a couple of dollars each for the washers and dryers which was a really welcome facility. There is also a bar located on the second floor, but for whatever reason this seemed to lack a little atmosphere. All in all a very good hotel, plenty of facilities with loads of dining options within walking distance. However, a drive through Dunkin Donuts, please, what is that all about?

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Martin! Thanks for your comprehensive review and lovely comments about your stay. It sounds like you had a grand time visiting St. Louis and enjoyed relaxing afterwards at our pool. Your question about our tenant, Dunkin Donuts...it is actually a full walk-in restaurant in addition to their drive-through. A number of our guests enjoy the proximity of their favorite coffee. We hope the remainder of your trip down Route 66 was equally enjoyable. Cindy Brasseur & Team BWKI

"Dog Friendly hotel near St. Louis"

5
04/07/2017

We needed a hotel overnight while traveling with our two small dogs. This place fit the bill. The staff was extremely helpful and courteous. The room was clean (always a concern when you are in a dog-friendly room!) and had a sliding glass door that led out to a small grass area which gave us an option of taking the dogs out and not having to go through the lobby. Breakfast was as expected at 'all inclusive' but clean and with the usual variety. We did not use the pool, but there were plenty of people there. Otherwise, a quiet and easy stay.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Thank you for taking the time to review your recent stay with us, and your lovely comments! Cindy Brasseur & Team BWKI

"Everything was great from the staff to the location of hotel. The only improvement that need to be made is breakfast"

5
02/07/2017

But other than that my stay was great if I travel in the St. Louis area again this hotel will definitely be the one for me. It was not a big concern but the room had all the immunities that we were looking for except a microwave

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
We appreciate your comments about your recent stay and thank you for the compliments. We will continue to work on our breakfast offering! Cindy Brasseur & Team BWKI

"BW Hotels falling standard"

3
01/07/2017

The appearance of rooms and breakfast has declined in last 7 years. Kids used to be excited for staying at Best Western seems no more interested and thinks that we stay there because it is cheaper. Are not interested in breakfast anymore and prefer home cooked egg and sausage breakfast.

"Over night stay"

4
30/06/2017

We have stayed at best western Kirkwood before, that is why whenever we go to St. Louis we stay at the best western hotel. They always give us great service at arrival, during our stay and upon departure.

"Fantastic Customer Service "

4
29/06/2017

Stayed at the Kirkwood Best Western for 4 day and 3 nights with 3 other family members. Complimentary breakfast was just ok BUT what made a just ok breakfast fantastic was due to one employee in particular, Pamela C. Her attention to detail of the food, the cleanliness of the whole area and the attention she gave to the guest who were present was truly refreshing and made us all happy to be in the company we were in. Thank you Pamela for putting a smile on our face and adding another great memory to our vacation. GO PACK GO! The other staff we encountered were also great and very accommodating. The rooms were fine. There's no microwave, fridge took 24 hours to even get cold, and the sink would squeal every time we turned on the hot water but again, totally worth it all because of the awesome customer service we experienced. Thank you Kirkwood staff!

"Vacation Getaway"

5
29/06/2017

We chose this hotel because it was close to the St. Louis attractions and out of the hustle and bustle. We were pleasantly surprised and glad we picked this hotel. It was perfect. The room was clean and comfortable. It was very quiet in the evenings so it was easy to sleep. The beds were comfortable. The pool was clean and well maintained. Breakfast in the mornings were hot and they offered a wide variety of options. A great way to start the day.

"Friendly staff"

4
28/06/2017

There is ample parking; appears to be a safe area; a good breakfast is provided. We really enjoyed the Chili's restaurant attached to the building. The front desk staff were friendly and helpful. Our bed was comfortable with soft pillows.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings Debra, Our team got a big grin when they read the title of your review - thank you for making our day! We appreciate your business and hope you will revisit on your next trip to our area. Cindy Brasseur & Team BWKI

"Great staff, excellent hotel amenities"

5
27/06/2017

Very helpful staff, everything you expect from a hotel. The small bar/lounge had a friendly atmosphere and the restaurant selection around the hotel was great for a family visit. Convenient access to the interstate and the Kirkwood area. The hotel was fully booked but did not have that over-crowded feel, the staff handled everything perfect.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and our sincere thanks for such a glowing review of your recent stay! We endeavor to hit all pistons and we're so glad you and your family enjoyed yourselves. We hope you keep us in mind for any future visits to the St. Louis area. Best, Cindy Brasseur & Team BWKI

"Best deal"

5
27/06/2017

This is a great motel! Close to everything ad presents with a professional look. There is a Chili's inside the motel so you can have a nice meal without leaving the motel. It is very nicely appointed and modern. The price is right. We will definitely stay here again!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Kathryn, Thanks so very much for your kudos! We are so proud of our new contemporary look and glad that it made an impression upon you. We look forward to your future stay! Best Wishes, Cindy Brasseur & Team BWKI

"Coming back for sure!"

5
19/06/2017

This hotel is so much better than I expected! The lobby is beautiful, the staff was so friendly and helpful, and the pool was great! I was just expecting an average experience and it turned out to be an excellent experience! I will be back for sure!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Jill, We absolutely LOVE surprising our guests. Thanks so much for the kudos on your stay! We'll hold you to your promise on coming back ;-). Best, Cindy Brasseur & Team BWKI

"Great hotel!"

5
19/06/2017

Awesome stay. Clean rooms, dog friendly, breakfast had lots of options. Waffle maker, pancake maker, eggs, and more. Friendly staff in all areas. Convenient to restaurants and shopping. Nice pool. Couldn't ask for more.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Nancy, We're just delighted you enjoyed your stay with us! Thanks so much for sharing your experience to help other folks in their travel decision process. We hope you keep us in mind on your next visit to St. Louis. Best Wishes, Cindy Brasseur & Team BWKI

"GREAT!!!"

5
18/06/2017

We always stay here when visiting this area for appointments. It is always very clean, friendly and wonderful staff. The breakfast and pool are nice when you have kids. We have been staying here for over 10 plus years.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Kristina, Thank you for the lovely review of your stay. We always enjoy seeing you and your family! We appreciate your continued business and look forward to your next visit! Best, Cindy Brasseur & Team BWKI

"Very nice"

5
18/06/2017

Nice, clean, friendly and great location! I would definitely recommend and stay at this Best Western Hotel again. And if you ride they have special parking by the entrance. The attached Chile's restaurant is just an added bonus. It's also located right off the interstate so you can get right back on the road.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Willard, We appreciate your taking the time to review your stay and your lovely comments. Thanks for mentioning our motorcycle parking at our entrance. That and our other ride Friendly amenities are popular with our motorcycle travelers. Best Wishes, Cindy Brasseur & Team BWKI

"Excellent Value"

5
16/06/2017

For the money, you cannot beat this hotel. Well located just west of St. Louis it is close to good shopping and the lovely little downtown of Kirkwood. The rooms are standard, but the beds are very comfortable. And the service, from the front desk to the nice lady who made sure there was plenty of fresh goodies for breakfast, was unbeatable. We've stayed in five star hotels and not had the great and genuine friendly and focused staff as they have here. This would be a great place for a family on a budget vacation.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you from the heart for your lovely comments about your stay with us. We truly live hospitality and it's wonderful to see it recognized. We appreciate your taking the time to write your review. Best Wishes, Cindy Brasseur & Team BWKI

"Pleasantly surprisef"

4
14/06/2017

Nice room, clean, and the staff was pleasant. For me, the location was perfect: close to my friends and not too far out from the center of St. Louis. Breakfast was average but appreciated. I will definitely stay here next time.

"Very comfortable room and good staff"

4
13/06/2017

Made a last minute reservation while having an impromptu visit in Saint Louis. Picked this hotel due to its proximity to Grant's home national historic site. The hotel was very comfortable and the staff was friendly. They provided a 10 percent discount card to Chili's which is directly connected to the hotel.....Very convenient. The breakfast was kept fresh and was good for this type of venue.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning Joe, We're glad you chose us for your last-minute trip to St. Louis, and that you enjoyed your stay. Thank you for your kind comments about our hotel. There's so much to do in St. Louis and we are centrally located to everything. Hope you keep us in mind for your next visit. Best, Cindy Brasseur & Team Bwki

"Kirkwood Best Western"

5
12/06/2017

This is a great hotel! We were able to stay for awhile and visit family, while we conducted business as well. The bestfast was very enjoyable. Mostly we used the conference center and internet to help us stay connected to our business. Kirkwood Bestwestern had very relieble internest services. Also the hotle was located near some wonderful places to eat!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Kathy, Our entire team cheered when I posted your review this morning! Thanks so much for the thumb's-up on your recent stay - we truly appreciate your feedback. Hope we can be of service again in the future. Best Wishes, Cindy Brasseur & Team BWKI

"Great hotel!"

5
06/06/2017

Very clean hotel, great value, very comfortable beds, close to major highways and within walking distance of several major stores for shopping and a variety of restaurants. Very friendly staff and overall a very convenient hotel!

Cindy B, Guest Relations Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thanks so much for the kudos on your recent stay! Cindy Brasseur & Team BWKI

"Convenient for a Cardinals game"

4
06/06/2017

I chose this hotel for its location to attend a Cardinal game and shopping. It shares a parking lot with Home Goods and TJMaxx. Chilis is right next door, and so is Dunkin Donuts. The property is older, but nicely remodeled. Our AC was a little noisy, but worked great. We did find items left behind by the previous guests, but I would stay here again for the price and the location.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Sally, Thank you for taking the time to review your recent stay and your compliments! So sorry about the oversight with your room. We will address that immediately with our quality team. We hope you have the chance to stay with us again. Cindy Brasseur & Team BWKI

"Reasonable stay"

3
05/06/2017

Average price, nice pool, verycaring hotel staff. But, some people are smoking in some rooms and we can smell it, even thought it's a non smoking facility. But I think they can do so much, to avoid these situation.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for your comments about your recent stay. Please accept our apologies for the smoke odor. We endeavor to enforce our non-smoking policy with all of our guests to the best of our ability. I am sorry that this situation affected your stay. I hope you will offer us the opportunity to provide you with an improved level of service on your next visit to our area. Cindy Brasseur General Manager

"Great Hotel!"

5
05/06/2017

Stayed here over the Memorial Day weekend with my family and have to say this is the best hotel I've been to in a long time! The staff was as nice as they could be and very helpful and the attention to detail was impressive. We come to St Louis every year and usually stay at another local hotel to add to my IHG reward points but that particular hotel was full so Best Western had rooms available and so glad they did. The breakfast every morning was very good and the pool had just opened that week and it was serviced and water tested every day that we were there. The beds we're comfortable and the rooms were very clean. On the nights it rained having Chili's on the first floor made it nice for dinner and the food was very good. Just an overall great experience and will be staying here again in the future.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello Steve, What a wonderful way to start off our Tuesday morning - reading your fantastic review of your stay. We are delighted that you discovered us and that your family enjoyed our hotel and the service from our team members. They truly believe in WOW service and want to make great memories for our guests. We look forward to your next visit. Cindy Brasseur & Team BWKI

"Great Location"

4
03/06/2017

This is a very nice hotel. We will stay here again if we come back to the area. The breakfast items were good. Kirkwood is a nice little town. It is also very convenient to Six Flags and downtown St. Louis. Wal-mart is right behind the hotel.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi David. We all thank you for taking the time to review your recent stay. We're glad you had a great time and hope you visit us again when you're in our area. Cindy Brasseur & Team BWKI

"Good Choice"

4
29/05/2017

Smart, modern and comfortable, this is a good choice for St Louis. It's very convenient for the I44 and it's in the middle of a shopping area that offers a good choice of restaurants within a short walk. With a good breakfast, good free wi-fi and plenty of parking, I can say very definitely that this is a great place to stay.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and thank you for your lovely comments about your recent stay with us. Best Wishes, Cindy Brasseur & Team BWKI

"Best place to stay "

5
22/05/2017

I wouldn't stay anywhere else in St Louis. My son and I were in town for the Cubs Cardinals series over Mothers day weekend and stayed here. We have stayed here before when in town, and even though it's been 8 years this place is still top notch. There are many choices for you to get something to eat near the hotel and many of them you can walk to. A super Target and a Walmart right behind the hotel. The hotel is clean the people that work there are great. The beds are very comfortable and if your just hanging out the TV channels they have are the best offered I have ever seen in a hotel.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Bill, Thank you so much for your great comments about our hotel and team! The desk crew loves to see you and your son return year after year to take in the Cardinals-Cubs rivalry. We look forward to your future visits! Best, Cindy Brasseur

"Wouldn't Stay Anywhere Else in St. Louis"

5
14/05/2017

I have stayed at the Beat Western in Kirkwood every time I come to St. Louis and it never disappoints. Always a friendly staff and always cleans and comfortable. Their new remodel has given them a fun updated modern look to boot. They are right in the parking lot of a Target and a Wal mart so if you need anything it's just a hop-skip and a jump away as well as restaurants and a Chillis and bar in the hotel; and on nights we want to go out, downtown is only a quick cab ride.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hello! What a fantastic way to start off the day here at the Best Western Kirkwood Inn...thank you so very much for your wonderful comments about your recent stay with us. We so appreciate your continued business and look forward to your next visit. Warmly, Cindy Brasseur & Team BWKI

"Awesome"

5
11/05/2017

The hotel was awesome, staffing went above and beyond, management has taken special care to every detail. Our stay was more than we expected, the food was top notch for breakfast and Vans Tavern was exceptionally great. Will recommend anyone I know travelling in this area to stay here. Will definitely return.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Rhonda and thanks from the heart for the kudos on your recent stay! Our team in Van's Tavern also appreciates the shout-out. We appreciate your taking the time to let us know how we're doing. Best Wishes, Cindy Brasseur & Team BWKI

"Great location and staff"

5
11/05/2017

We spent Easter weekend in MO and stayed a couple nights at this Best Western hotel. It's clean, the rooms are spacious and the staff couldn't be more accommodating. It's a bonus to be able to talk to several restaurants and stores and the Harley dealer is right down the street. Love it!

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Wow - thanks for the great review of your recent stay. Our team is all a-grinning! Our neighbor, Doc's Harley Davidson is a favorite shopping experience for our Ride-Friendly hotel guests and we appreciate your noting that it's right down the street. Hope you visit us again soon. Best, Cindy Brasseur & Team BWKI

"A Great Place to Dream"

5
10/05/2017

From the minute we walked into this hotel I knew it would be a great stay. The ladies at the front desk were delightful to talk to. We were able to check right into our hotel rooms. I was very excited to see how clean the rooms were. As a mother of two little ones, I was comfortable letting them roam around the room without the worry of germs. I would also like to add how comfortable we all felt in the room. My two little ones slept ALL through the night, which NEVER happens. It was a great place to dream...

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Wow Margaret...we are all grinning at your subject line. We're thinking of adopting it as our new tag-line, giving you full credit! Thanks so very much for such terrific comments about your recent stay. Our entire tem endeavors every day to provide the type of experience that you described. Thanks from the heart. Cindy Brasseur General Manager

"Family gathering"

5
10/05/2017

We thoroughly enjoyed ourselves at this Best Western. We had quite a few kids traveling with the group and the staff was very accommodating and friendly. The rooms were clean and the breakfast was one of the best we've come across. We will definitely stay here again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Jean, We were delighted to read that you and your family had a groovy visit at our hotel. Thanks so much for the kudos and hope you all get a chance to bring the kids back soon! Best, Cindy Brasseur & Team BWKI

"We'll be back!"

5
10/05/2017

My family loved staying here! Walking in, the lobby feels fresh. The staff were happy and helpful. The breakfast is delicious with tons of choices! And the location is perfect for easily getting to anything you want to do in the St. Louis area.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning! And we look forward to your return visit. Thanks for the great comments about your stay and noticing our recent improvements. Our lobby is most striking now and we love it. So glad you and your family enjoyed your time with us. Best Wishes, Cindy Brasseur & Team BWKI

"The illusion of "clean""

1
04/05/2017

My husband and I stayed for three days. 5/1-5/4. Room 504. Front desk staff were friendly and helpful. The hotel was as expected for price. We could have given 5 stars if not for one thing. Everything went well until we found several items on the floor next to the bed, that were not ours... including a pair of another guests dirty socks laying on the floor in plain sight. Everything looked like it was just barely brushed behind the skirt of the bed. This ruined the rest of our stay. IF our room was cleaned properly, "house cleaning" would have immediately found these items and I would have never had to touch another guests dirty socks. I'm assuming it isn't hotel policy for house cleaning to check under the beds. I would also assume it isn't policy to vacuum, if it were these items would have been found immediately. The issue, more than likely is a LAZY employee. If the case, did this employee also wash my sheets and pillow cases? My towel and wash rag I used on my face? The bathroom toilet and shower? My remote held in a bag labeled "fresh remote"? Do they have the mind set that if it LOOKS clean to them, then guests won't know the difference? Having to ask those questions ruined the entire experience. The illusion of "clean" is not good enough for me. A hotel that hires employees that are only willing to give an illusion does not deserve any stars. We brought these items to the front desk and asked that they notify management. We never heard from anyone to reassure us we weren't living in filth. If I were management I would want employees that care about paying customers and the future of the business. We checked out today. The Soests

"Our first trip to Missouri "

5
03/05/2017

We checked out This BW on trip advisor and found a great hotel. The check in and check out staff were so personable and helpful. Room was clean and comfortable. Loved havinga Chilis attached to hotel. We were in a great area and not too far from the arch.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Hi Patty, So glad to read that you enjoyed your first trip to Missouri and gave us the honor of hosting you. We appreciate your complimentary comments and hope you keep us in mind when your second or maybe even third trip(s) happen! Best, Cindy Brasseur & Team BWKI

"Newly remodeled"

5
01/05/2017

The lobby has been newly remodeled and there is new carpet in the hallways. It looks very nice. Our room had a very small balcony. The hotel is right off of the highway and is within walking distance to Buffalo Wild Wings, White Castle, Dunkin Donuts, Logans, Chilis and Walmart. Good breakfast too.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thank you for your comments about your recent stay with us. We are finishing up a major renovation and are so pleased that you like our new look! We hope you can come back and see the finished result on your next trip to our area. Best Wishes, Cindy Brasseur & Team BWKI

"BE CAREFUL"

1
30/04/2017

Oh, The hotel is fine-------We stayed there 2 nights. My wife left a $50 bill (forgotten) as we left for the day on the dresser. It was gone when we got back later that day and the maid never saw it. .........I had some money stashed away in my suitcase which I thought no one could find.........After we left I noticed that IT was missing also. With no proof of theft or the amount of money gone, there was nothing I could do. Manager was no help whatsoever when contacted later. I will NEVER stay here again. We are a 70 year old couple and never encountered such a thing before. We were totally ignored. Smartened me up a lot though.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Dear Carl, I am very distressed to read of your experience at our hotel. We take this type of incident very seriously, and as such provide in-room safes at no charge in all of our rooms for guests to store valuable belongings. I am somewhat baffled, because I was never advised of this nor did I speak with you. I have attempted to locate your reservation to no avail. I ask that you reach out to me at (314) 821-3950, extension 222, or via email at [email protected] so we can discuss. I very much hope to hear from you soon. Sincerely, Cindy Brasseur General Manager

"clean"

4
17/04/2017

for the price the overall experiance was pleasant. We left before breakfast but there was a grab and go that tied us over until we could stop. Easy location off of interstate which made it nice. i would stay here again.

Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Afternoon Eric. We thank you for your fine review of your recent stay. Glad you were able to avail yourselves to our Grab 'N Go breakfast option. We hope to see you again when you revisit our area. Best Wishes, Cindy Brasseur & Team BWKI

"Love this hotel!"

5
15/04/2017

This is an incredible hotel for the price. Updated decor with an outstanding staff, and you can't beat the convenience. The hotel itself has a nice little bar, and is also connected to Chili's. Breakfast buffet is better than most. In the same parking lot is a shopping center that includes Wal-Mart, Target, and probably a half-dozen or so restaurants. (The front door is about 20 steps from Dunkin Donuts!) Any time I'm working anywhere near this part of town this is where I stay.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings and what a wonderful way to start off a Monday morning than to read your very kind review of your recent stay. Thanks from our whole team for your kudos. We look forward to continuing to "Wow" you on future visits! Our Very Best, Cindy Brasseur & Team BWKI

"Excellent value! Modern Decor & Reasonable Rate"

5
10/04/2017

It was only $96 for a very clean, large, quiet hotel room! The front desk clerks were well-trained and check-in was quick, pleasant and efficient. There is the coolest push-a-button pancake maker that works like a copy machine at the breakfast buffet. I will definitely stay there again!

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Sharon, Thank you! What a fantastic review of your stay, especially the part about our front desk team :-). We appreciate your business and look forward to wow-ing you again on your next visit. Cindy Brasseur 7 Team BWKI

"Staff service"

5
07/04/2017

The staff gave excellent service during my stay the room should be updated a little but the overall experience was great please give my best compliments to the staff they were great. If I'm ever in town again I will make you my first choice

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi MaryAnn. Did you just hear a loud roar from Kirkwood? That was our team cheering your review and wonderful comments about our team. Thank you so much for the kudos, and we look forward to your next visit! Cindy Brasseur & Team BWKI

"hoped for better"

3
03/04/2017

When we checked in there was pubic hair in sink and bathtub. Drunken party in breakfast area late at night kept us awake. without those experiences it would be just fine. We do the same trip every year and did not have same problems the year before.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings, and please accept our sincere apologies for not exceeding your expectations. I have personally counseled with our director of quality and can assure you that immediate steps are being taken to prevent the incidents you referred to from reoccurring. Thank you for letting us know. Cindy Brasseur General Manager

"St.Louis best keep secret. Great location easy to find."

5
31/03/2017

wonderful experience, The staff seem to know our needs even before we did. The hotel had a lot of kids staying their for a team event ,the halls and lobby were so quiet.you never knew they were their. The only sad thing was the pool wasn't open however this was due to weather. The breakfast was great eggs,sausage,pancakes,juice and coffee and more.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Sharon. We all have smiles plastered over our faces after reading your review! Thanks so very much for the kudos - and we're delighted you enjoyed your stay with us. And a special thanks for the special shout-out for our team, they are number 1. Best, Cindy Brasseur & Team BWKI

"Nice Hotel!"

4
31/03/2017

I stayed at this Hotel with my wife and other Family members. Really enjoyed the hospitality, the stores, restaurants and close proximity to the highway. The hotel was recently remodeled. The bathroom was small. Would stay here again.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi James. We're so glad you enjoyed reconnecting with family at our hotel recently. We appreciate your kind comments and hope to see you should you return to the St. Louis area. Our Best, Cindy Brasseur & Team BWKI

"Best Western? More like Could-be-Better Western!...ok,that was dumb,but still,it was bad!"

2
28/11/2016

Unfriendly desk staff on arrival, lots of hassle, poor air conditioning and alarm clock didn't work in room. No parking close to the building. Uncaring desk staff on departure. At least the bed was comfy and the hotel was clean. Still, i would recommend staying somewhere else where the staff care about their guests. I am a platinum rewards member with Best Western and stay at their hotels all the time, all over the country, this one was definitely sub par.

"Fantastic"

5
21/11/2016

I love everything about the Best Western Kirkwood Inn. The entire staff is extremely friendly and helpful! My room was very large and had everything I needed and them some, not to mention it was extremely clean. The breakfast was fantastic. There was something for everyone and it was hot and fresh and plentiful.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Kim, Thank you for your breakfast comments in your recent review. We re-visited our menu this year and added a variety of hot items as well as gluten-free selections. It certainly has been a hit. We also appreciate your lovely comments about our clean-team and property. We hope you have a chance to visit us again! Best. Cindy Brasseur & Team BWKI

"Always a great stay!"

5
21/11/2016

The staff was pleasant and eager to accommodate my needs. Our meeting room was well-stocked and perfect for our requirements. The room was clean and welcoming. I enjoyed the modern upgrades added in the lobby and meeting room since my last visit. The hotel is easy to find and close to a lot of shopping and restaurants. I will stay again!

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings M/M Welch, We appreciate your taking the time to review your recent stay with us - thank you for your complimentary comments, as well as mentioning the host of shopping and restaurant choices within walking distance of our front door. We look forward to your future visits. Best Wishes, Cindy Brasseur & Team BWKI

"Great Stay at the Best Western Kirkwood Inn in St Louis MO"

5
21/11/2016

The hotel was beautiful, the lobby is all new since our last stay and as before it is a very clean hotel. The staff makes us all feel at home. Gladys at the front desk always a pleasure to visit with. Our meeting room was perfect our hostess Andrea kept the snacks, water & sodas filled for us. In the evening we had a holiday gathering at Van's Tavern our Bartender Sarah was a true delight, very professional & knows how to make a great Bahama mama.(Thank You) - To the GM Cindy, Thank you once again for making our group feel like family you have a truly remarkable staff, great rooms and one of the best hotels I've ever visited. Thank you all!!

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Wow! Good morning and thank you for starting our day with such a fantastic review. We appreciate you hitting the points that travelers desire when booking a hotel. Clean, updated and wonderful customer service - the hat trick of hotels! We also appreciate the shout-outs for Gladys, Andrea and Sarah who front an A #1 team here at the Best Western Kirkwood. Happy Thanksgiving! Cindy Brasseur

"A wonderful time at Best Western Kirkwood."

5
19/11/2016

This is a clean & well maintained place. The staff is genuinely nice. It's in a convenient location where you have a variety of restaurants and shopping centers within walking distance. I've been coming to this hotel for over 4 years and I look forward to it.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Gloria! Thank you so much for the great review of your recent stay. We appreciate your loyalty to our brand and our Best Western. We hope to see you over the next 4 years and beyond! Happy Thanksgiving, Cindy Brasseur & Team BWKI

"Mrs"

5
19/11/2016

My stay was great we were there for a church conference on hope you stay there again the decor was pleasant and beautiful the atmosphere was so welcoming and the hotel was very clean and had good customer service.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Mrs, Thank you so much for your complimentary review of your stay. We so look forward to our November visitors for the annual conference. We are delighted that you enjoyed your stay and very much hope we see you next year! Best Wishes, Cindy Brasseur & Team BWKI

"Convenient hotel for a clean comfortable room"

5
15/11/2016

The hotel was well located and povided easy parking nearby. There were several restaurants in walking distance. Lots of nearby shopping. Free breakfast was good with a great choice of hot and cold items. Room was clean and had everything we needed.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Claire! Thank you for taking the time to review your recent stay with us. We so appreciate your complimentary comments and observations - for they help fellow travelers in their decision process when visiting the STL area. We send our very best! Cindy Brasseur & Team BWKI

"Good location "

4
09/11/2016

The hotel was doing some renovations while we stayed there, so when those are complete it'll be a lot nicer. Rooms were clean and it is located near plenty of restaurants and shopping. The free breakfast was good and a nice perk.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning! Thank you for your comments about your recent stay. We are definitely excited to debut the beautiful updates to our hotel. We appreciate your noting that you enjoyed our free breakfast. We've included our menu in the updates we've implemented and it has been received with guest fanfare. Best, Cindy Brasseur and Team BWKI

"Great Route 66 hotel, but noisy room"

4
06/11/2016

We stayed at the St Louis Best Western Kirkwood Inn for one night as part of our Route 66 adventure. The hotel was easy to find off I-44. The hotel was undertaking some refurbishment in the lobby while we were there but it didn't interrupt our stay and they had tucked all the scaffolding etc. away safely. The room, 300, was quite noisy. The water in the bathroom ran almost constantly (it may have been a conduit behind the wall) and the AC fans outside the room door ran all night too. The corridor was nice and cool, but we didn't sleep much! We ate in the Chili's restaurant which was quick and convenient. Good for one night. If we'd been staying longer, we would definitely have changed rooms.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings, and thank you for your review of your recent stay with us. Please accept our heartfelt apologies for inconvenience you experienced during our property upgrade. We hope that you will offer us the opportunity to showcase our product improvement during your next visit to St. Louis. Best, Cibndy Brasseur & Team BWKI

"Nice, quiet stay"

5
31/10/2016

We travel with a dog, so always happy when Best Western will accept pets, not all do.The entry to the room was on the outside which is a plus with a pet. Quiet and had good nights sleep. Friendly staff and helpful with directions to resturants.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings to you and your furry friend! Thanks for the shout-out about our pet rooms and policy. So glad you found our accommodations convenient. We always enjoy meeting our 4-footed guests. Warmly, Cindy Brasseur & Team BWKI

"Good Value and location"

4
24/10/2016

Near Stages Theater and one of the best steak houses in St. Louis, Citizen Kanes. Also the Magic House in Kirkwood. Our room was very quiet. Loddy is under renovation and will be beautiful. Breakfast was above average and was included. Service was excellent. All in all we were pleased and would return.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Afternoon! We appreciate your taking the time to review your stay with us. You mentioned some of Kirkwood's gems - the Magic House, Stages Theater and Citizen Kane's! Those three round out a wonderful weekend. Thank you for your wonderful comments and we hope we can be of service upon your next visit to our area. Best, Cindy Brasseur & Team BWKI

"Kirkwood Inn"

4
18/10/2016

Wonderful owners and management and support staff. What a great place to stay and R and R especially after the bad experience we had at the Hilton @ the Ballpark. the staff @ the Kirkwood inn were helpful in helping us set up a daily visiting itinerary. would stay here again in a heartbeat. there is a nice pool to relax in , even though we never did make use of it

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Klaus and thank you for the winning review of your stay! We are delighted to read that you enjoyed your time with us and very much hope you can return and get in some pool time! Best Wishes, Cindy Brasseur and Team BWKI

"St. Louis Wedding Trip"

5
11/10/2016

Very nice room. Needed a second comfortable chair. The bed was extremely comfortable and the hotel was located by Texas Roadhouse, Chili's, Dunkin Doughnuts and Chipotle. Excellent number of handicapped parking available. Easy to connect ti internet and very good speed compared to other hotels we have stayed at.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Rodney E, We appreciate the feedback of your recent stay. We use all guest feedback to improve our hotel and accommodations. Please let us know if we can be of any assistance in the future. Make it a great day! Scott P Director of Operations

"Great Hotel"

5
10/10/2016

Good Location to Major Roads and Highways. Always clean rooms and friendly personnel. Every year they seem to update the interior with fresh designs and paint. Good Breakfast. Good Resturant under same roof.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Charles K, Thank you for the great review on Tripadvisor. Our entire team strives to provide great service and we love to hear when we have met those expectations. We hope to see you again in the future, please let us know if we can be of any assistance. Scott P Director of Operations

"Better Than Expected"

5
08/10/2016

We really enjoyed our overnight stay. Good Food, Great Guest services along with a very comfortable Beds ..... Excellent Breakfast Spread as well... You even get to make your own custom Hot Pancakes. (Lorie at the Front Desk was an excellent Hostess as well as the Breakfast Bar staff) Overall we really enjoyed our visit and plan on returning this weekend....Thanks for the Memories, Sincereley, "The OCK Family"

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Oliver F, We are glad that you stayed with us and enjoyed our hotel. We share all feedback with our entire team, to make sure that we are always providing great service. We hope that your return visit is as great as the first. Please let us know if you need anything. Make it a great day! Scott P Director of Operationsm

"Ideal Route 66 hotel"

4
04/10/2016

South of the city just off interstate plenty off parking (check my other reviews traveling Route 66 ) steak ranch at far side of car park ideal for a good meal also access to Walmart if you need any top ups

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
spanners1159, We are glad that your travels brought you to our hotel, we appreciate the great feedback and hope to see you again in the future. Make it a great day! Scott P Director of Operations

"Vacation Weekend"

4
29/09/2016

Hotel is close to Kirkwood DT. Only about 15 miles from downtown St Louis. Very active shopping and plenty of restaurants around hotel. Nice access to expressway, safe area. Comes with a decent breakfast selection. Room is spacious and clean, nothing special, smaller TV. Price was OK for the area.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Don G, Thank you for spending your vacation weekend with us, we are glad to see that you enjoyed your stay. We hope to see you again in the future if your travels should return you to the Kirkwood area. Make it a great day! Scott P Director of Operations

"Yukon better"

3
29/09/2016

The hotel was clean but also undergoing some renovations. It is a little older facility but tidy. Many good restaurants nearby for a quick walk. A little too pricey for what's offered.... pet friendly.

"Best Western Kirkwood Inn, St. Louis"

5
27/09/2016

Excellent lodgings for cross-country travellers with a Siberian Husky. The staff considerably eased the St. Louis trip segment of our fairly arduous journey, and the accommodations were quite comfortable.

"Great Night's Stay"

5
13/09/2016

This property is nothing out of the ordinary, it's a parking lot hotel. But relatively, the location was excellent,lot's af restaurants and historic Kirkwood nearby. The staff was excellent, very helpful and friendly, and the room was excellent, clean and comfortable. We were very satisfied with our stay. I'd definitely stay here again.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Rick, Thanks for such a great review of your recent stay, from our product to our fantastic team! Words like yours delight us all. We hope you get a chance to return so we can WOW you again :-). Most Sincerely, Cindy Brasseur & Team BWKI

"good room"

5
02/09/2016

Good job folks. I don't know what else I can tell you. I stay a Best Western every chance I get when I am traveling. I was at this locate on for one night. I am always treated better at a Best Western Motel. Thank you.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning John, Thank you so much for your loyalty to our Best Western brand! Your comment drives home our mission to provide the absolute best in customer service throughout North America, and indeed worldwide. We were delighted to read that you enjoyed your stay with us. With Appreciation, Cindy Brasseur & Team BWKI

"Cobwebs, clogged shower drain and poor breakfast"

3
02/09/2016

Traveling with kids and dog. Check in was okay, but the staff was not helpful when asked where I could walk my dog. The woman who checked me in simply said there is grass right outside the sliding glass door, or you could walk it around the parking lot. In the middle of summer? Hmmm. . . seems like the dogs pads will get burned. Pool was great and by all appearances was clean and well cared for, but did not have towels stocked. (This was the best part of our stay). I would have rated this hotel poor, but the pool was great. And Dunkin' Doughnuts in the same parking lot saved breakfast! The room at first seemed clean. But the corners by the ceiling had huge cobwebs and the drain in the shower did not drain properly leaving you to stand in 2-3 inches of filth as you showered. It is hard to believe that the shower was properly cleaned and the drain issue went un-noticed. When I asked the front desk if someone could come clear the clog, they said they would send someone down, soon. 30 minutes later, I asked again. She said she would send another woman down with a plunger. A plunger? You can't clear a shower clog with a plunger. Of course it didn't work. The only offer I got was to move us to another room. (It was 9:00). With the dog kennel set up, and 2 kids already in bed I declined, but suggested they have someone walk across the parking lot to the Lowes behind them and buy a drain snake, or weasel to keep at the hotel. I have a feeling there were more clogged drains than just mine. When I declined the room, the front desk employee said, "I will be sure to tell the day crew, okay?" Really? You might tell the manager to better train his/her staff, as well. The next day, I went to the breakfast area to "scope" out the food. I left thinking "thank God there are other options outside the hotel" because the food looked like it had seen more than one day in the serving pans.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Lisa, First, please accept my heartfelt apologies for providing you with a less than acceptable stay with us. The incidences you described in your review, from customer service to product quality, are not those that our guests usually find when they are with us. I am very sorry that this was the case with you and your family. I ask that you reach out to me at [email protected], or (314) 821-3950 so we may discuss your stay off line. Sincerely, Cindy Brasseur

"GREAT PALCE TO STAY FOR ALL ACTIVITIES"

4
02/09/2016

Had a lot of fun in St. Louis. This was a pretty good location for some of the activities in St. Louis. Were several restaurants within walking distance. We stayed two nights and ate at Texas Roadhouse both nights. Was great. Also did laundry while there. Nice laundry facility. Breakfast was awesome. A lot of extra little things.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Happy Sunday Morning Jim, We appreciate your time to review your stay with us. Thanks for pointing out our breakfast! Our breakfast attendants take pride in preparing a great meal to start out your day as well as visiting with our guests. We hope you'll keep us in mind should you pass through St. Louis again. Best, Cindy Brasseur & Team BWKI

"no title"

4
31/08/2016

final leg on trip home after being gone for 30 days; room was what I needed; quiet, hot shower, wish the bed had been more firm, but was ok, location good. nothing else to add, would continue to stay at best western locations.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Pam, Thank you for taking the time to review your recent stay with us. We are glad we were able to provide you with a haven after such a long time on the road. We appreciate your loyalty to our brand! Best, Cindy Brasseur & Team BWKI

"Very nice stay"

4
23/08/2016

This was a very nice motel even though I was leery of a high rise building. The staff overall was very attentive and nice. The swimming pool was well-maintained. The breakfast room staff was excellent and very friendly. They need a tip container for the ladies.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Diane, Your shout-out for our great team is so very appreciated! We are so glad you enjoyed your stay with us and hope you will keep us in mind on any future visits to the St. Louis area. Sincerely, Cindy Brasseur & Team BWKI

"Impressed for a first time BW use."

4
21/08/2016

This was the first time we have tried BW as a Hotel Brand. When choosing it , we immediately liked its location (just 20 minutes from St.Louis--and its direct access to highway) and also liked the proximity of all shops and restaurants close buy. The area is a great area to stay in if your driving. It has free parking on -site and a great outdoor poll (well kept and spacious 3 to 9ft deep end) The hotel is well kept and clean. Considering the lobby and ground floor were undergoing renovations(almost completed) while we were there, one would not notice it, for it was all under control. We made use of the laundry room . It has a washer and dryer (which work perfectly). Their breakfast room is well located on 2nd floor and the breakfast offered is very good. We particularly liked our room on 6th.floor with a small balcony. Beds are very comfortable and all is clean). All items in room were in perfect working order (TV, WI-FI, bathroom, lights, etc.). The staff was very gracious (from Front-Desk to Housekeeping). This was a great first impression for this Hotel brand. We will consider it and seek it for future travels. Thank you to all at the BW Kirkwood Inn, for making our stay in St.Louis an enjoyable one.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings! Thank you for taking the time to provide such a comprehensive review of your stay with us. Your observations truly help travelers making lodging decisions when visiting St. Louis and we so appreciate your complimentary comments about our property! We are delighted that your introduction to our brand occurred with us and hope you will become a continuing guest of Best Western. Best Wishes, Cindy Brasseur & Team BWKI

"Lobby Renovations"

4
16/08/2016

I took my father on a trip to st louis for the weekend and we stayed at the kirkwood inn, I was veryyyyyy concerned on how things would go because He is picky and when I seen the lobby I thought uh ohh..but we got to our rooms and he thoroughly enjoyed his room was clean and he had no complaints about noise...SUCCESS! lol but really it was nice we ate at the chilis located on 2nd floor , that was also very pleasant, There is also a PUB that is very clean and awesome big screen TVs to watch Olympics. The breakfast was the only minor complaint I had, it was 9:15 when I left my room to go eat and the ladies were bringing like one cup of eggs, 6 biscuits ( I had 2), they were super hard, and small handful of the microwave bacon which ran out in 5 mins, also the pancake maker said "call distributor for assistance"..very strange they knew it was out but one just stood around watching people. Thankfully there was cereal, yogurt, toast, milk. None of the staff seemed stressed or over worked though, they even have night time hskp so if you need help with something they are there. They have small Balconies with each room for fresh air! and the pool is large and clean. Walmart next door, good restaurants, Not once did I feel unsafe ---

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Tosha M, Thank you for the great review of our hotel. We are glad to hear that you enjoyed your stay, and time with family. We hope that if you are returning to the area you will come back and see our completed lobby renovations, the major work is complete, but the finishing touches and new furniture will really make everything come together. Our apologies for any inconvenience that work in the hotel may have placed on your trip. Make it a great day! Scott P Director of Operations

"vacation with grandchildren"

5
13/08/2016

We always have a great time staying here. It is close to everything my grandchildren want to do. They really love the pool. We always ask for a pool side room. The breakfast is very good. The staff are always helpful.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Darla H, Thank you for the great review of our hotel. We are glad to hear that you enjoyed your stay, and time with family. We hope that if you are returning to the area you will come back and see our completed lobby renovations, the major work is complete, but the finishing touches and new furniture will really make everything come together. Make it a great day! Scott P Director of Operations

"Family favorite"

4
12/08/2016

Very good value. Lobby recently renovated. Nice facility, friendly staff. Many chain stores (Target, Walmart, Hobby Lobby, etc) and restaurants nearby. Can visit bar and restaurant without going outside. Convenient to St Louis attractions. Grandchildren loved the pool. I've stayed in many Best Westerns, and this is one of the best.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Dolores B, Thank you for the great review of our hotel. We are glad to hear that you enjoyed your stay, and time with family. We hope that if you are returning to the area you will come back and see our completed lobby renovations, the major work is complete, but the finishing touches and new furniture will really make everything come together. Make it a great day! Scott P Director of Operations

"Ball game stay"

4
10/08/2016

Wife booked us a room for my surprise birthday to the cardinals game. Hotel was clean. Breakfast was amazing! Bed & pillows were super comfortable. Room was spacious. Shower was big and towels and toiletries was better than standard. Cold Fridge and microwave. Coffee pot not great but hotel room pots rarely are. Coffee at breakfast bar was very good. Didn't get to use pool or exercise room but they looked nice. Right off freeway for easy access to game. About 15 miles south of Busch Stadium

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Kenny D, It is great to get away and enjoy a Cardinals game, we are pleased to hear that you stay with us when you are traveling. We all hope that you enjoyed your surprise birthday gift, and wish you a great year to come. Thank you for the great feedback on our hotel, we strive to provide A+ service and accommodations for all of our visiting travelers. Make it a great day! Scott P Director of Operations

"Best Western Kirkwood, MO"

2
10/08/2016

When checking in the three employees present at the time seemed more interested in counting money or other activities than serving check in customers. The breakfast, while offering a wide variety of items, had numerous items that were out by 8:30. This included orange juice, pancake mix, french toast, water, etc. Perhaps when this hotel is finished with remodeling it will be a much better place, but it will take a revamping of staff also.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Rick H, Thank you for the review of our hotel. We share these reviews with our entire team and ownership, in an effort to better our service and accommodations. Please accept our apologies for the inconveniences that we may have caused on your trip to Kirkwood. I will personally be addressing these issues with our front desk and breakfast team members. We want all guests to have a great experience at our hotel. Make it a great day! Scott P Director of Operations

"Great Place to Staay on Family Vacation"

5
09/08/2016

Very family friendly atmosphere. Nice, clean, and comfortable rooms with little to no noise from the hallway. Easy access from the interstate and nearby to the places we wanted to visit. The staff was very friendly. The breakfast selections were plentiful and of good quality. No one left for the day still being hungry. The pool was fun for the kids. No whirlpool or hot tub here though. Rates were competitive for the area. We enjoyed our stay at this location and would recommend this hotel to other families visiting the Saint Louis area.

"Great for meeting basic needs and getting some sleep."

2
08/08/2016

Best Western is an every-day brand and it met the expectations that it sets out to. That said, this particular property was the same price as a local IHG property (I think it was a Holiday Inn of sorts) that typically offers more of a sense of luxury for the same rate. The staff were friendly. The room was large and mostly clean, but dated and definitely ready for some renovation or upgrades. The beds were a nice size and we slept well, but those mattresses could be updated too. They are working to renovate the lobby so kudos to them, but if we hadn't been recommended to stay here as part of a group reservation, it would never have been my first choice. No late checkout option. We got a safe bed to sleep in and AC that worked. In that sense, our expectations were met. This is the perfect place for an overnight rest if you're not seeking amenities and just need to pull off the road and get some sleep.

"My ballpark choice"

5
08/08/2016

The Kirkwood Best Western is my choice when I drive to St. Louis for a Cardinals game. Driving 6 hours from Oklahoma, it's just off the first exit past 270 and 3 exits from the Metrolink. Ride the Metro for 5 dollars a person round trip to the ballpark. Breakfast is good the next morning. Pool is convenient if I want.

"Excellent Stay"

5
03/08/2016

We thoroughly enjoyed our stay at the Best Western Kirkwood Inn. The hotel was VERY quiet! Our room was very clean which something that we always are super picky about. The bed was really comfortable. We also ate at the adjoining Chili's and used the 10% discount the hotel gave us. It was really great to be able to walk through the hotel to a nice restaurant instead of having to drive after a long day of traveling.

"Great option while on the road"

4
02/08/2016

Good, clean, well-priced, good location. We had a very easy stay here while on a road trip. Didn't try the restaurant, but nice that it has something convenient. Would definitely stay here again in the future.

"The Best Place to Stay"

5
01/08/2016

I have the most amazing time when I stay at this hotel. The staff is super helpful and friendly. The manager is engaged. The location is great. I give this hotel my highest possible recommendation! Great Hotel!

"Excellent hotel"

5
01/08/2016

The front desk employee was very nice and courteous. The bar was very clean, and affordable! The restaurant was really good and we had little to no waiting. The pool was heating and very clean. The beds were very comfortable.

"We had a great stay!"

5
28/07/2016

Yes, the lobby is being renovated but it didn't interfere with our check-in or moving about the hotel. Stayed here with my family for two nights. The hotel was very quiet, room was clean, the beds were comfortable, our breakfast was great. Several restaurants and shopping were all within walking distance. Great location being close to the highway and we got to all of our destinations within 30 minutes. We enjoyed the pool and the discounts we got at the restaurants, would stay here again if we ever come back to visit.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning, and thank you for taking the time to let us know about your stay. We truly appreciate your comments about our lobby upgrade not detracting from your enjoyment. The end result, which will be complete soon, will be absolutely beautiful as well as functional. We look forward to your return visit so you can let us know what you think! Our Very Best, Cindy Brasseur & Team BWKI

"Remodel"

4
27/07/2016

Remodeling the hotel will be nice when finished. traveling from the east coast back home to the midwest. Convient to starbucks and gasoline. good value for the money especially with the breakfast included in room rate for a family of 5.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings! We hope you have a chance to travel through our area again to see our finished lobby, it will be beautiful! We appreciate your patience during this period. And thank you for the nice review of your stay! Hope you stay cool this summer. Best, Cindy Brasseur & Team BWKI

"Best Western"

5
27/07/2016

Outstanding quality and service for price, great location and friendly staff, room was clean and comfortable, Wi-Fi internet was speedy and secure. Breakfast bar items were good and hot/or cold as needed to be for eating.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Michael, We so appreciate your two-thumbs-up on your recent stay - thank you! Your complimentary comments hit all the high points for folks making a decision on where to stay in the St. Louis area. We hope you get a chance to revisit us. Best, Cindy Brasseur & Team BWKI

"Best Western, Kirkwood"

4
26/07/2016

IT's a clean facility with a friendly staff and a decent hot, free breakfast.There's a small bar and a Chili's restaurant on the site. It's a good central location, especially if you don't want the parking hassle of trying to stay downtown.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Keith, Being only minutes from downtown and being free of parking quandaries is one of our strong selling points, in addition to being blocks from historic downtown Kirkwood. Thanks for pointing that out! We are delighted that you enjoyed your stay and appreciate the time you took to review us. Hope you stay cool this summer! Best, Cindy Brasseur General Manager

"Fantastic people work at this hotel"

5
23/07/2016

After a horrible experience at another hotel we called Best Western to see if they had a room available for us. Michael at the front desk was so helpful, getting us booked in a room and answering all of our questions. We had positive experiences with so many hotel staff members, thanks to everyone. Our room was clean and in good condition. The breakfast was well maintained with quiet a few options, additionally it was really convenient to have a restaurant/bar on site. The hotel is located within walking distance of Wal-Mart (it's across the parking lot) and several other shops and restaurants. We had a great experience and we recommend this hotel to anyone!

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello and thank you for your wonderful comments about our team, and specifically Michael. We firmly believe that it's our folks that make the difference in our guest's experience. We appreciate you noting that. Thank you for your business and we hope you get a chance to stay with us again. Stay cool this summer! Cindy Brasseur General Manager

"Old, run down, over priced and unsafe."

1
21/07/2016

This place is a mess. The lobby is undergoing a face lift but the rooms need it more. The service needs to be more pleasant and responsive and security needs to be tighter. I was verbally accosted multiple times when I arrived in the early morning hours of July 16th by three men in front of the hotel...and the front clerk did nothing. I was awoken, after getting in at 2:30am, at 8am by loud screaming and yelling by young teenagers from a tour group running up and down the halls and shouting to each other, and this was even while I was wearing earplugs...an experience that was repeated that night at 10pm. The room was musty and old and the rug was sticky. The sheets were rough and uncomfortable and the bed was broken down. This was not even close to what I would expect for a Best Western or at this price point. It was awful.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Ryann G, Thank you very much for the feedback of your recent stay at our hotel. I am very disappointed that we did not exceed your expectations, and I will be personally working with our team members to address the issues you have brought forward. As you noted we are currently working on an upgrade in the lobby, and will be addressing items in our rooms later this year. We hope that if you are returning to the area that you will give us another opportunity to provide great service and accommodations. Make it a Great Day! Scott P Director of Operations

"Not Worth the Money"

2
19/07/2016

I would rate the quality of this hotel in the $65-$85 price range. At $125, I felt it wasn't worth it. The mattress was old and soft, with a dip in the middle which I kept rolling into. The breakfast was not at good as others I have experienced. For instance, they advertise fresh fruit, but only offered apples and oranges. The food was not very good either. On the other hand, the staff was very friendly and courteous, and the hotel was very quiet.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Cynthia H, Thank you very much for the feedback in regards to your recent stay at our hotel. I am very sorry to hear that we did not meet your expectations. We review all reviews and customer feedback with our entire team and hotel ownership, in an effort to better our service and accommodations. It is great to hear that our team was friendly and courteous, but it is disheartening to hear that our accommodations fell short. we hope that if you are in the area again you will give us another opportunity to provide the service and accommodations that you have come to expect from Best Western properties. Make it a Great Day! Scott P

"Affordable comfort in a convenient location"

4
13/07/2016

I'm actually from Kirkwood, MO (where this Best Western is located) but recently relocated out-of-state. I needed to return to St. Louis for business and decided to give this hotel a try. I am glad I did. Located within walking distance of Target, Walmart, TJ Maxx, Sports Authority and several fast food and eat-in restaurants (Sonic, Chipotle, Dunkin Donuts, Chili's and more), this hotel offers free parking with convenient highway access and provides a surprisingly spacious and quiet room. Room darkening curtains make for restful sleep. Bed and pillows were extremely comfortable. Room was clean and each room has a sliding glass door and balcony. There is a blow dryer in the bathroom, a mini refrigerator, a coffee maker and safe in each room. Television reception was excellent. There is a swimming pool, free wifi, complimentary breakfast, and a business center for printing boarding passes. Staff was friendly and welcoming and accommodated my request for a room away from vending machines and elevator noise. The only reason I didn't give a five star rating is because towels are a bit thin, toiletries provided so-so, and I didn't see a recycling bin in the room (so not sure if this hotel recycles). Definitely recommend and would not hesitate to stay here again.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Maryandfamily, Thank you for reviewing our hotel about your recent stay. We are glad that you stayed with us and hope to see you again, when your travels bring you back to the area! We appreciate the feedback and share these reviews with our entire team and hotel ownership. Make it a Great Day! Scott P

"Vacation trip to Arkansaw"

5
10/07/2016

Just a great place, the best staff in the worldalways helpful and waiting to serve you, the two women who work in the breakfast room in the morning are just great, the guys who take care of the pool are great

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Anton P, Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay, and that our staff went above and beyond to make you feel comfortable. We hope to see you again in the future. Make it a Great Day! Scott P

"This hotel does not understand that they are in the hospitality business."

1
08/07/2016

On June 23, 2016 I called them at 10:15am. We needed an immediate check-in for a family emergency involving child endangerment. We explained this to the hotel. They had a room, but early check-in was not available. I reserved the room, explaining if I could find other accommodations I would call back. I was able to find other accommodations (with an immediate email confirmation and early check-in). At 10:28am, I called Best Western Kirkwood back (I have these records on my phone), and the representative answering remembered having just spoken to me. She said, "OK, I'll cancel it for you". I do not remember her giving me a cancellation number. Subsequently, Best Western Kirkwood told me that, unlike other hotels, they do not send email follow-ups for reservations or cancellations by phone. I just received my credit card statement with a charge for one night's stay. I called Best Western Kirkwood and the representative took a detailed report and said someone would call me back. Today, a new representative of Best Western Kirkwood, called to say that without a cancellation number or person's name, they could not help us. Buyer beware .... If you deal with this hotel, get names, numbers, and email back-up. They are not interested in serving you otherwise. We have had to pursue this matter with Best Western Corporate because, evidently, no one is in charge at Best Western Kirkwood until Monday.

"Great place, awesome staff!!"

5
05/07/2016

I stayed here on our last minute trip to St. Louis. Great location in a very nice area. Convenient to I-44 and halfway between downtown and Six Flags. The front desk staff was always friendly and very accommodating. Gave great recommendations on places to eat and things to do. Only knock would be not receiving any wash cloths when our room was cleaned two days in a row. But, when I called the front desk, I was brought some within the next 10 minutes each time. It is currently having some remodeling done, just in the lobby, I believe. But we never had any problems with noise or anything. Great pool for the kids. Very nice continental breakfast on 2nd floor. Hotel is also attached to a Chili's restaurant for convenience, with a Dunkin' Donuts just outside the lobby across the parking lot. Would definitely stay here again!!

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
Kerry D, Thank you for reviewing our hotel on Tripadvisor.com. We appreciate the feedback and share this information with our entire team and ownership, to always improve our service and accommodations. We are currently renovating our lobby, and apologize for any inconvenience this has placed on your trip, we are working to keep the distractions to a minimum. Please make plans to come back and see the finished product. Make it a Great Day! Scott P

"Great and clean place to stay!"

5
29/06/2016

Best Western Kirkwood Inn is always a great and clean place to stay. We stay here every time we visit St. Louis. We love everything about this hotel. Highly recommend! Comfortable beds. Quick check-in and express check-out. The service is always helpful and friendly. The price is a good value for the money. The location is great, as there is easy access to Highway 44 and 270.

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
deborahj617, Thank you for the feedback of your recent stay. We are glad to hear that you enjoyed your stay, found our hotel convenient for your needs. Our entire staff looks at these reviews in an effort to make sure we are providing great service and clean accommodations. We look forward to seeing you again, if your travels should return you to the Kirkwood area. Make it a Great Day! Scott P

"Six Flags/ Visit with relatives"

4
28/06/2016

I stayed at this Best Western for two nights, and all in all my stay was very pleasant. The staff was friendly, yet professional. I'd had a problem with my credit card and they helped calm me. After clearing up the issue, I checked into my room and found it to be clean, quiet, nice and the decor pleasing to the eye - comfortable and homey. The bed was comfortable enough for me to get a decent nights sleep. It was also quiet; just what I wanted. I liked the hand held shower and decided I want one. The pool water temperature was warm and inviting. I liked the close proximity to shopping (Walmart, Target, Burlington, TJ Maxx and so on) and dining (Chillis, Texas Roadhouse, White Castle, Dunkin Donuts and so on)and the fact it's on the public transportation line. I highly recommend staying here and will do so the next time I go to St. Louis. Very nice hotel

Scott P, Manager at BEST WESTERN Kirkwood Inn, responded to this review
catlady2009, We are glad to hear that you enjoyed your stay with us in June. Our entire team and ownership go through hotel reviews regularly, and appreciate the feedback. We hope to see you in the near future. Please let us know if we can be of assistance in the future. Make it a Great Day! Scott P

"Under Construction ( Buyers Beware)"

2
27/06/2016

Stayed at Kirkwood, Missouri Best Western. We walked in to a total disaster. They were remodeling hotel and you had to walk very cautiously. We had a problem with our room and the service desk lady was nice and gave us another room. The person that was supposed to clean the room was upset and made it seem like it was our fault. The sink was full of dirt. It is a great location. We were able to go toTarget and several other stores within walking distance. Hopefully they will address this problems.

"kirkwood mo best western"

4
26/06/2016

best western kirkwood is very comfortable & easily accessible from major highways. there are restaurants and various shops within the hotel and also within walking distance of the hotel. the elevators are in close proximity to the main desk making it easy when moving your luggage.

"Great experience"

5
20/06/2016

Our room was clean, all of the staff was very friendly and very helpful regarding our multiple questions about things to do locally, and the breakfast was always great. The kids had a blast swimming. We will definitely stay there again next time we come to St Louis.

"Pedaling Past Our Sixties"

4
19/06/2016

Very accommodating staff, pleasant room, convenient to Missouri Runner train station. Kirkwood is a charming place to visit, with many interesting local shops which we enjoyed perusing before our supper at a nearby Chili's Restaurant. Breakfast was about average.

"Short Biz Trip"

5
17/06/2016

Great Location. Lots of food options in the area. Friendly staff, clean room, well kept facility. Pool was in great condition. If ever in St Louis again, I will for sure consider staying here again. It was a great Stay

"Nice but"

4
14/06/2016

Overall the stay was good. The beds need replacement but the rooms are good size, clean and well appointed. The breakfast are was clean, well maintained and stocked, but needed a bit more in each area. Parking was sufficient and location was good for general access and local shopping.

"Best for OTSL Stays"

5
14/06/2016

Close, convenient, caring are qualities that one finds in the Kirkwood Inn Best Western Hotel, St Louis. It is very close to the theatre for summer opera in the Missouri city, connection is easy by car, and the staff could not be better in its care and charm. Our second summer visit was equal to the initial one, made last summer. Highly recommended.

"Road Trip to SD"

5
10/06/2016

This Best Western hotel was a welcome sight after 18 hours on the road. The beds were comfortable and both myself and my son enjoyed a very well deserved sleep. Our dog was welcome and received a little doggie bag.

"Best Western Kirkwood Inn"

4
06/06/2016

Maybe the nicest, cleanest swimming pool ever found in a hotel! Very easy access to lots of places to dine and various major attractions are also fairly close. Major remodeling is almost complete, providing a very modern, almost brand-new facility.

"Better options in town"

2
03/06/2016

The room was very dated and not what i expected. Ill just stick to my Hilton garden inns from now on. The bed also wasn't very comfortable. Breakfast was the only good thing about the stay. The internet was very slow and didnt work half the time.

"Clean and pleasant stay"

5
22/05/2016

This was second time staying here while attending a Cardinal's ball game. It's located right off I-44 with a mall close by and plenty to eat within walking distance. Rooms are very well kept, but beds could be a little softer. The update of elevator's and lobby area didn't really detract from hotel and work areas were kept fairly clean so you didn't walk thru dirt and rubbish. Will be back again!

"Great hotel"

5
20/05/2016

My husband and I stayed here for a mini vacation. The hotel is very clean and comfortable. It has a good breakfast as well as an on site Chili's. It also has a great bar with a friendly bartender. All the front desk staff is great and very friendly. My next trip to the games I will be staying here again.

"Beautiful Hotel with all conveniences"

5
18/05/2016

This Best Western has it all. Beautiful lobby, nice rooms with good WiFi and comfortable beds. A bar and a Chili's Restaurant just a walk upstairs. Great breakfast and even though its just off the interstate and has a walmart, target and Lowes home improvement right in back rooms are quiet.

"Girlfriend getaway"

4
16/05/2016

First trip to St Louis. Very happy with hotel. Very clean quiet and comfortable. Location is just off interstate, making it very easy to get around. Nice breakfast. My only real negative is that the bathroom is very small. Would not deter me from returning. Staff very friendly.

"pleasantly surprised!"

5
15/05/2016

We really enjoyed our two-night stay! Beautifull exterior, great location near restaurants & shops, lovely modern decor. Very friendly staff. Usually we stay at large Marriott or Doubletree hotels but this smaller hotel was much quieter and relaxing. The free breakfast was the best one we have experienced-hot dishes, fresh foods, very clean area.

"On the road to Chicago"

4
13/05/2016

It's on the west side of StL, so allow for rush hour traffic if you're headed to Chicago. The room was comfortable and clean, and the Wi-Fi worked flawlessly. The 2nd fl. walkway used to lead to a funky dive restaurant, but it's now a Chili's. You get a 10% discount, but if Chili's is not to your taste, I recommend Steak and Rice, a decent Chinese restaurant 2 blocks north.

"Clean room that was showing its age"

4
08/05/2016

The Site was a ways off the main interstates. The reservation we made on line and charged our credit card right away, and when we tried to change the booking to use the Best Western gift card the process was challenging. The main check in area was pleasant and the elevators worked well. Once in the room it showed its age in spots but overall all things worked and it was clean. The staff where friendly during our stay as needed.

"Favorable hotel, cordial location."

5
07/05/2016

Nice, clean, comfortable feeling hotel that has the decor of a more up scaled lodging. Hotel is conveniently located right off Rt 44 on Lindberg ave (historic Rt 66). Loved the small bar/lounge located on 2nd floor. Room was good size (bathroom a little small) with walk out balcony. King bed was very comfortable with plenty of pillows. 8 blocks north (W.Argonne Dr) there is a very popular "upscale" Pub (Billy G's) that serves great food with an outside deck. Highly recommended by the locals. 3 blocks west of the Pub is an attractive county park ( Walker Lake) with walking trails. This area of Kirkwood is a pleasant quiet section of older homes away from the bustle and traffic of the Rt 61/ Rt 44 area. This was an enjoyable stop on our way to Branson, MO.

"Wonderful"

5
30/04/2016

Had a great time. Well located in St. Louis, MO for business and pleasure. Restaurant and lounge are terrific, and Breakfast service is first class. We slept well, quiet, and shopping was within walking distance. What more could you ask?

"Sensational service"

5
28/04/2016

Yet another great stay at a Best Western hotel. The gentleman at the front desk was professional and exceptionaly helpful, he also offered some helpful tips on places to visit in St Louis - Budweiser brewery was greatly appreciated. All aspects of the service that we received were appreciated. There is a bar and restaurant attached to the hotel. Whilst this hotel is approx 9 miles from the city it is an easy drive as the freeway is only minutes down the road giving you easy access to Forest park and the zoo (free admittance). Great stay.

"Lack of Customer Service"

3
24/04/2016

The hotel and room are great but the front desk person, Gladys, needs to get additional training in customer service I'm afraid. She was not friendly and never showed any concern for us, the paying guests of the hotel. And yes, I did express my feelings to Best Western in their survey.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Dear Yuki: Thank you for your review of your recent stay, and yes - we have received and communicated through our survey process. I am sorry that Gladys was perceived as uncaring, as she attempted to accommodate your early check in request for a specific room location which was unfortunately not available when you arrived. We appreciate your Platinum Best Western Rewards status and your loyalty to our brand. Our team extends our collective apology for the dissatisfaction with your stay. Cindy Brasseur General Manager

"Good stay"

4
20/04/2016

Hotel grounds were nice, it was cool to have a Chili's connected to the hotel. Rooms were nice and clean, bathroom was a little dated. Breakfast had a nice variety, probably the best I've seen. Staff were very friendly.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Happy Friday! Thanks for your lovely comments about your stay, from our breakfast to our awesome team. We appreciate your taking the time to review your stay and hope that you will revisit should your travels bring you back through St. Louis. Best! Cindy Brasseur & Team BWKI

"Great location!"

5
20/04/2016

Staying in Kirkwood was great for visiting St. Louis. It wasn't a long drive to anywhere we wanted to go. The hotel is right in the middle of a shopping center/area so there are plenty places to eat or shop. The hotel gives (unlimited) 10% discount coupons to Chili's (which is attached to the hotel) and Texas Roadhouse which is just across the parking lot. We ate at both of these and enjoyed Chili's best, but our favorite place is O'Charley's which is also across the parking lot next to Dunkin Donuts. We had some trouble with the baby crib and our door lock and the front desk was very quick to send someone to fix these issues. The breakfast buffet was nice and clean, but was missing a few things. The first day they had scrambled eggs and a potato hash, but the other days it was just an egg patty and sausage patty. Each day they had biscuits and gravy and make your own pancakes with some interesting toppings that they kids liked. They were missing waffles and cut up fruit (they only had apples, bananas, & oranges). We got plenty to eat so we really shouldn't complain. Would definitely stay again.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Brenda, We appreciate your great comments about your stay with us - thank you! We truly celebrate when we hear that our guests have enjoyed their stay, for that's our service mission. We're glad you'll keep us in mind the next time you come through St. Louis! Best Wishes, Cindy Brasseur & Team BWKI

"Ants In the Bathroom"

2
11/04/2016

The staff during check-in were very friendly and accommodating. I thought this location was very convenient to restaurants and the highway, and that was a plus for me. Overall this hotel was fine until I recognized the ants crawling all over the bathroom the morning I was checking out (I only stayed one evening). When I reported it to the front desk they told me they would get right on it, but I was leaving so it didn't really mattered. There were no apologies for such a disgusting experience, so I know where not to stay next time.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Dear Ms. Wilmot: Again, my sincere apologies for your experience at check out due to the situation with your room. Indeed, we should have acknowledged and apologized immediately. I have reviewed your comments with our entire front desk team and emphasized the importance of a sincere apology to accompany our assurance that we will address the problem immediately. And please let me assure you that we have addressed the issue with the ants in the room you occupied. I hope you will offer us the opportunity to provide you with an improved level of both customer service and product quality should you return to pour area. Sincerely, Cindy Brasseur General Manager

"Excellent Stay"

4
05/04/2016

The stay is good. The hotel is in prime area and have lot of restaurants, malls near by. The staff are so generous and they are so helpful. Gym is good. The breakfast is having good number of varieties.

Cindy B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Narendra, and thank you for reviewing your stay with us on Trip Advisor. We appreciate your thumbs-up and very much hope we can be of service again should you travel through our area. Our entire team appreciates your business! Best, Cindy Brasseur & Team BWKI

"Best Western Is the Best"

5
29/03/2016

From now on I will always seek out Best Western. From start to finish, smooth as silk. Enjoyable. Reassuring. Can't recommend more highly. Exceptional cordiality. Efficiency beyond compare. No complaints whatsoever in any way, shape or form.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Sam... Wow! Thank you for such a glowing review. Did you feel the earth shake when our team's collective cheer when up when I posted your comments? We so appreciate your recognition of our desire to provide the absolute best in customer service and product quality. We look forward to your next visit. Our Very Best, Cindy Brasseur & Team BWKI

"One night for business trip"

3
24/03/2016

The Best Western in Kirkwood was clean and the employees were attentive. The hotel could use an upgrade for sure. My bed was lumpy but sheets were clean. Cheaper than the nearby Hampton Inn. Wouldnt be my choice always but not bad if you want to save a few bucks. Oh, breakfast was good but smaller selection than some hotels.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello, and thank you for taking the time to review your recent stay with us. I apologize for not meeting your expectations, for we endeavor to provide the best in product quality and customer service. We appreciate your business! Sincerely, Cynthia Brasseur & Team BWKI

"I do not understand this question"

4
21/03/2016

Great stay, great room great staff hotel looked fine nice carpets in the hall. The only improvement would be the size of the bathroom ours was very small and hard to get two people in and out of it. The breakfast was ok not the may favorite. We did not eat in the Chili's but it smelled great. The location was fine and easy to find.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Wayne, Thank you sharing your experience at our hotel. We appreciate your compliments on our property and team. Your observation on our location brings to mind our favorite tag line - In the Middle of Everything, because we're easy to find and literally 15 minutes from all area attractions. We hope you will stay with us again when visiting the STL area. Best, Cindy Brasseur & Team BWKI

"Enjoyed ourselves"

5
20/03/2016

Great friendly staff, great location, good parking, clean rooms and comfortable beds. We were choosing between this one and another hotel nearby and we are happy that we chose this one and would stay here again. Good rates. Out of St. Louis downtown but we took a Uber and were there in 10 min.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning! We are so delighted to read that you enjoyed your recent stay with us, and very glad you chose our hotel for your visit to St. Louis. Thank you for your opinion on our product quality and customer service! We hope you will join us again when you are in our area. Best Wishes, Cindy Brasseur & Team BWKI

"Good Job in Kirkwwod"

5
14/03/2016

We found the Best Western in Kirkwood an ideal place to stay. This was our third time in the past four months, and we'll stay here the next time we are through the area. We would be happy to share this with other travelers.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Edward! We were delighted to read your comments about your most recent stay. Thank you for the thumb's-up! It truly helps other travelers with their lodging decision to hear that you have had consistently good stays with us. We appreciate your feedback, and look forward to your next visit. Best Wishes, Cindy Brasseur & Team BWKI

"Clean, friendly, convenient "

5
06/03/2016

First impression is everything. The entry is gorgeous and Andrea at the front desk is a doll! She was so pleasant to our family and that is added value! Our room was noce. This isn't a super new hotel, but it has new furnishing and paint. Hot breakfast, attached Chili's, and heated swimming pool. Also right next door to target, walmart, and dunkin donuts! Great for families. We were traveling with 2 kids and one in a wheelchair. Accessible bathroom is not very big, so don't expect lots of space there. The room has enough space for wheelchair. Comes with a fridge! It is not extravagant, but we would definitely stay here again.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Afternoon - and thank you for such a fantastic review of your recent stay with us. We are so happy you enjoyed your stay and that Andrea made such a wonderful impression on you! We appreciate your business and very much hope you will keep us in mind the next time you visit St. Louis. Best! Cindy Brasseur & Team BWKI

"Wonderful place to stay"

5
29/02/2016

We will definitely be staying here again. The hotel was clean and very nice. The staff were all extremely friendly and welcoming. It was a great location for what we were doing in St,.Louis. And the breakfast was wonderful!!

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Howdy Stephanie! Thank you so much for the stellar review of your recent stay. Our team delights in making memories for our guests so it was wonderful for them to get the acknowledgment. And thank you also for the kudos on our free breakfast. We just completed several upgrades to our menu and it's fantastic to know we're hitting the sweet spot! We hope to see you on your next visit to our area. Best! Cindy Brasseur and Team BWKI

"Be aware: smoke-friendly, not smoke-free"

2
22/02/2016

Hotel claims to be smoke-free. We were disappointed with strong cigarette smoke smells in our room, halls and from outside our patio door (on 4th floor). Hotel claims to be smoke-free but hosted local Pipe Club, who posted paper ads on elevator walls to sell pipes and smoke smells came into our room from hallway very strongly which disturbed our sleep and gave us headaches. Then someone sprayed very strong air freshener which we could smell in our room. After our complaint, manager reimbursed our room and said the Pipe Club would not be allowed to return next year, but local ordinances DO allow smoking on each room's balcony. Also, lots of noisy cars revving motors and driving on heavy traffic street outside.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Ms. Madsen, I again offer my most sincere apologies for the disturbances you experienced. We have personally communicated by telephone, email and our brand survey regarding your overnight stay with us, I ask that you not consider our apologetic response in each of these communiques to be lessened by repetition. I also wish to note that we are indeed a non-smoking hotel, which observes the municipal ordinances of the city of Kirkwood. I thank you for bringing your concerns to my attention and allowing me the opportunity to address them. Our entire team works very hard to provide the absolute best in product quality & customer service for our guests. We will use this isolated event as an educational tool in our group booking process. Cordially, Cynthia Brasseur General Manager

"Nice atmosphere, welcoming."

4
04/02/2016

This hotel falls into my affordable and good value category and to be honest they are punching above their weight. The staff are friendly and welcoming and there is a generally friendly feel about the hotel. The room was comfortable, the buffet breakfast was OK. The gym is small but is well equipped and again – has a nice feel about it. Would I go back – yes.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Morning Colin, Thank you so very much for your great review of our hotel. We absolutely love your "punching above their weight" observation! And we are so glad you enjoyed your stay and felt that we enjoyed having you with us. Our very best wishes and gratitude. Hope you get a chance to return! Sincerely, Cindy Brasseur & Team BWKI

"weekend in Kirkwood"

5
01/02/2016

I highly recommend this hotel if you are in the Kirkwood area. I needed a hotel close to the facility where my mom is receiving care and this Best Western is within a short car ride away. So close to shopping, attractions, interstates, airport and quaint Kirkwood.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Sandra, Thanks so much for your "thumbs-up" review of our hotel! We are pleased that you found your stay enjoyable during your visit to your Mom. Looks like you were able to enjoy the charming shops and restaurants in downtown Kirkwood - less than a mile north of us. We look forward to seeing you again on your next visit. Best Wishes, Cindy Brasseur & Team BWKI

"Nice Stay close to everything"

4
01/02/2016

I checked reviews of places to stay close to Kirkwood and the Best Western reviews stood out and I didn't regret getting a reservation there for the night. It was what I needed, within walking distance of multiple restaurants and close to where I wanted to be to take care of my business.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Chuck, So glad you researched hotel reviews before making a lodging decision - and even happier that you chose us and enjoyed your stay! Thanks for your comments and taking the time to share your impression with other travelers. We appreciate your business and hope you will stay with us again when you are in our area. Best! Cindy Brasseur & Team BWKI

"Good place to stay"

4
31/01/2016

Good quality / price hotel, close to major commercial area, safe walking area, easy to get back onto highway, very friendly hotel staff,plenty of restaurants all around, would highly recommend this hotel for any type of stay

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Denis, You have made our entire team delighted with your complimentary review of your recent stay. Thank you so very much! We appreciate your high recommendation to other travelers and look forward to seeing you on your return trip to our area. Very Best Wishes, Cindy Brasseur & Team BWKI

"Good place to stay with pets"

4
26/01/2016

First floor rooms have sliding glass door leading outside which is convenient with pets. Bathroom small and outdated. Good location close to stores and highways. $10 fee per pet which did not show up on my reservation.. I will only stay here if I have my dogs with me.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Gail, We so appreciate your responding to our brand survey as well as sharing your experience on Trip Advisor. We look forward to our guest room bath update which will begin in the very near future and hope you will revisit to see our upgrades. Thank you for your comments and we hope to be of service again on your next trip to our area! Bes, Cindy Brasseur & Team BWKI

"Very Nice Best Western"

4
26/01/2016

We stayed here after a long trip from Detroit, Michigan. This place is very nice. The room was clean and quiet. They offer a 10% discount for Chili's Restaurant next ti the hotel which was excellent to eat at. We liked this place a lot and would stay here again. One of the better Best Westerns !

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings on this sunny Friday Morning! Thank you for reviewing our hotel and your stay in such a complimentary fashion. We are so happy you enjoyed your time with us. Should you ever find yourselves traveling south from Detroit, we hope you'll drop in and stay with us again. Best! Cindy Brasseur & Team BWKI

"lesiure time"

4
30/12/2015

Had a good time but they didn't take my AMEX gift cards. The guy at the front desk was apologetic about it. We slept thru the free breakfast. The bartender was very friendly. We would return to this place again.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Robert, I'm sorry for the difficulty in processing your gift cards. We will certainly follow up with our processor to get to the bottom of that issue. We're glad you enjoyed your stay however and happy to know that you will consider us again for your future visits to St. Louis! All the best in the coming new year... Cindy Brasseur & Team BWKI

"Just right"

5
29/12/2015

I typically stay here when I go to St. Louis for a Cardinal game, but this trip was different. I wanted to get a jump on the weather for my return home after visiting family for Christmas. I called, reserved the room and was greeted when I arrived. Excellent room, timely breakfast in the morning, and express check-out. What more can you want?

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Charles - We were delighted to read that you had a great stay with us again! We so appreciate your repeat business and your complimentary comments about our hotel. Thank you from the heart! We send you wishes for a spectacular 2016... Cindy Brasseur & Team BWKI

"Excellent hotel!"

5
29/12/2015

Everything about our stay at this hotel was excellent! Highly recommend! The room was clean. The bed was comfortable. The staff was friendly and courteous. We will definitely stay here again when we are in St. Louis.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Deborah, WOW - we wowed you! Thanks so very much for the great comments about your recent stay. We appreciate the feedback and look forward to your future visits. Best wishes for an extraordinary 2016! Cindy Brasseur & Team

"BWKI"

5
29/12/2015

Always a wonderful experience and have been staying at this Property since 2005. Treated like, no ... better than family!!!! Let me repeat: Always a wonderful experience and have been staying at this Property since 2005. Treated like, no ... better than family!!!!

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Barbara, And we have so enjoyed all your visits since 2005! Your peppermint patties and care for our team are so sincerely appreciated. Thank you for your wonderful comments! We look forward to your visits in 2016... Cindy Brasseur & Team BWKI

"Great Experience..."

5
17/12/2015

I recently stayed for a 2 day meeting. The property was great and clean, the staff was extremely friendly, and the breakfast was delicious. Gladys, at the front desk, was amazing! I will definitely stay again.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello Trisha, Thank you for your great comments about your recent business stay. Gladys was so appreciative of the shout-out....she is amazing! We appreciate your business and hope you get a chance to visit us again. Best of wishes in the coming new year! Cindy Brasseur & Team BWKI

"December 2015 Stay"

5
07/12/2015

Hotel was very clean and staff was very courteous. Greated us each time we passed them. We will stay here again next time we stay in St. Louis. Access is easy and close to restaurants. I would recommend this hotel to anyone.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Kevin, We send out our sincere and delighted appreciation for your complimentary review of your recent stay with us. It is always heartening to read that we are fulfilling our service promise. Thank you and the merriest of holiday greetings to you and your family. Best! Cindy Brasseur & Team BWKI

"I always stay at the Kirkwood inn when in St. Louis"

5
04/12/2015

Great location, balcony rooms, good little pub! I always have a good stay! I would recommend to any business or family traveler. Super convenient to major highways. Kirkwood is a neat little area and most of my customers are right down the road.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Morning David! Wow - we really love to read reviews that make us jump for holiday joy! Thank you for the kudos - we're delighted you enjoyed your stay and hope you come back and let us WOW you again! Best Holiday Wishes, Cindy Brasseur & Team BWKI

"Average, with friendly staff."

3
21/11/2015

I stayed here with my daughter last weekend, and it was fine. The room and bathroom were both clean, and the woman at the front desk was very sweet. (She went out of her way to speak to my talkative 3-year-old). The hot breakfast is not great, and the sleeping situation was not very comfortable because of huge pillows and extremely light blankets. Instead we turned up the heat. The rooms all have no smoking signs but someone was clearly smoking in their room. We didn't complain about it because we didn't spend much time there. It was an average stay. The price was very good. In a pinch, we would stay here again.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning, and thank you for the time you took to review your recent stay with us. We so appreciate our guests sharing their experiences with us, for it complements our map for future improvements. We also appreciate to the shout-out for our fantastic team! Best Wishes in the coming holiday season. Cindy Brasseur General Manager

"OK"

4
09/11/2015

It was OK. The location was really the best part. Although quite a bit farther from downtown than we expected, it turned out to be quite alright. The room was pretty nice, but it didn't have a microwave in the room.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning, and thank you for taking the time to review your recent stay. We appreciate your comments and hope you enjoyed your visit to St. Louis. Sincerely, Cindy Brasseur & Team BWKI

"cross country"

4
08/11/2015

Just need to fix bathroom sink - plug was not attached, would not hold water. If you did get the plug in to hold water, you could not get it out! You could hear people in other rooms - walls must not be insulated well. Comfortable bed, nice clean room, good breakfast, pleasant personnel.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
hi Helen, Thank you for your comments about your recent stay. Would you be so kind as to drop me an email with the number of the room you occupied? We want to make sure that we got that sink drain fixed. My email address is [email protected] We appreciate your compliments and hope you will keep us in mind on your next cross country trip! Sincerely, Cindy Brasseur & Team BWKI

"Friendly, accomodating staff"

5
07/11/2015

This is a great hotel and an especially great Best Western: rooms are large, have a lot of amenities, are very clean, affordable and the Kirkwood location is convenient for west and south coubty access. Staff is all A+++

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Howdy Zach, Our mission statement is to make a great memory every guest who stays with us. It sounds like our fantastic team rose to the challenge and we thank you for the wonderful review of your stay. We hope we get another opportunity to WOW you soon! Best, Cindy Brasseur & Team BWKI

"Great stay "

5
06/11/2015

I only stayed one night but really enjoyed it. The hotel is located near many restaurants and has a Chili's. The breakfast and fitness center are great. Customer service is good. I will be back next time I am in town.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning Rodolfo, Thank you for your complimentary comments about your recent stay with us. We consider it high praise coming from such a seasoned hotel traveler! We hope you have the chance to visit us again when you're in the St. Louis area. Best Wishes, Cindy Brasseur & Team BWKI

"Comfortable stay"

4
31/10/2015

Needed place for close proximity to family living in Kirkwood area. This hotel was comfortable. Staff was friendly. Location was perfect for our needs between Kirkwood, Worsen Woods and Webster Grove.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Mary, We were so very happy to read that you enjoyed your visit with family and our hotel! Thank you for your lovely comments and we look forward to your future visits. Our Best, Cindy Brasseur & Team BWKI

"Kirkwood"

5
26/10/2015

Excellent hotel with pet friendly rooms available. great locations. Nice hotel bar. Plenty of restaurants nearby. Close to Kirkwood City Center, Sunset Hills, and Crestwood. Interstates nearby. Lots of shopping available nearby. We are former Saint Louis County residents, so we are familiar with the area. We will stay here again should the need arise.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Robert, We appreciate your rave review of your stay with us as well as our area description. As I have mentioned before, it truly helps travelers that are not familiar with our area in their lodging decisions. A sincere thank you from all of us here at the BEST WESTERN Kirkwood Inn! Cindy Brasseur & Team BWKI

"Another great stay"

5
24/10/2015

Stopped back at this hotel on a recent business trip. This location does not disappoint, and i will continue to stay here in the future. All of the staff are extremely friendly, and there is a chilis on site which is extremely convenient.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Morning! We were so very pleased to read your most recent review of our hotel. Thank you so very much for demonstrating our consistent attention to customer service and product quality! We look forward to your visits and to continue to "WOW" you. Best Wishes, Cindy Brasseur & Team BWKI

"Good hotel for the price"

4
23/10/2015

The Best Western Kirkwood is a great hotel for the price. Really good location, hotel is exceptionally clean and the staff, especially the front desk staff, are really friendly. Free breakfast and in-room wi fi is a nice touch.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Happy Monday Morning Bonni, Sincere thanks for the wonderful review of your stay and our hotel. We treasure our guest's comments and appreciate the time you took to share your experience. Our Very Best Wishes, Cynthia L. Brasseur General Manger

"All show and no go!!!!"

2
21/10/2015

These rooms are very small. Bathroom has a shelf over the toilet and sink next to it, no room for anything. Should be priced under a hundred, not over. Bed had a huge sunk in area and tub would not drain! Lobby looks nice and it has a Chiles Restaurant attached (All show and no go). I'm not sleeping in the lobby or eating at Chiles while in St Louis, Are you? For the money stay somewhere else!

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Greetings Dan, My sincere apologies that we did not meet, nor exceed your expectations. We endeavor to provide the very best in customer service and product quality and our entire team is sorry that we did not do so for your visit. I can only hope that you will offer us another opportunity in the future. Sincerely, Cynthia L. Brasseur General Manager

"Nice hotel"

5
19/10/2015

This hotel was clean and nice. We didn't know the area well, and always a little worried about the neighborhood in an unknown city. This hotel was in a great area with lots of nice restaurants nearby, including the Chili's attached to it! We'd stay here again!

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Denise - thank you! Folks travelling often wonder about the neighborhood they have chosen to stay and your description helps other travelers in their decision process. We so appreciate your lovely comments about our hotel and hope you will think of us the next time you visit St. Louis. Best Wishes, Cynthia L. Brasseur General Manager

"My Stay @ BEST WESTERN Kirkwood Inn"

5
07/10/2015

Very clean & nice hotel. Plenty of places to eat & shop within walking distance. Very pleased with everything during my stay. Would highly recommend & will return myself! Room & Bathroom & hotel were very clean!

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hi Ed, We truly pride ourselves on our cleanliness. Our Executive Housekeeper considers our hotel just like her home (with 100 more bedrooms and bathrooms!) and the result shows. Thank you so much for sharing your thoughts on our cleanliness, and how you enjoyed your stay. Most Sincerely, Cynthia L. Brasseur General Manager

"Great Stay"

5
28/09/2015

Was very pleased with this Best Western. They have a restaurant and lounge attached to the hotel. Located near lots of shopping if needed. It had easy access to gas and other amenities. Would definitely recommend this hotel and would stay again if we pass through this way.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Hello! We sure love seeing "Great Stay" on the subject line of our reviews! Thanks so very much for sharing your thoughts about your stay with us, and your lovely comments. We hope you DO pass this way again, for we will love to take care of you again! Best, Cynthia L. Brasseur General Manaqger

"Hotel"

3
28/09/2015

The service was very good. The bathroom was small and the tub took forever to drain, it is bad when you have 4 people who need to shower. I reported it and they looked at it but did not fix it. The pool was outside and could have been warmer.

Cynthia B, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
Good Afternoon Donald, We appreciate your bringing to our attention the trouble you had with the bathtub draining - please accept my sincere apologies for this. We hope that you and your family enjoyed your visit to St. Louis and that you will give us the opportunity to provide you with an improved level of product quality should you visit again. Sincerely, Cynthia L. Brasseur General Manager

"Great Location, Clean, Friendly Staff, Great Breakfast"

5
28/09/2015

Went to a Cardinals game and stayed at this place one night. The receptionist was handling a drunk guest with class and ease. She quickly fixed my room key when I accidentally voided it. Clean, quite, and the location was wonderful. Nice neighborhood and great access off of the interstate. The breakfast had a lot of options and the attendant was working hard to keep the area clean. Will stay again.

"Good Value"

4
23/09/2015

Dog friendly with some green space around the hotel. Average hotel room. Comfortable beds. Near Walmart and other big box stores and chain restaurants. Near the Laumier Sculpture Gardens, another great place to walk the dog. Easy 25 minute drive downtown to the Arch.