Best Western St. Louis-Kirkwood Route 66

Dear Valued Guest, Thank you for taking the time to share your detailed and candid feedback. We are pleased to hear that you felt our reception area, swimming pool, and breakfast room lived up to the standards you expected from the brand. We appreciate your recognition of these areas and are glad that they contributed positively to your stay. At the same time, we sincerely regret that several important aspects of your room did not meet your expectations, particularly as an overnight traveler. We understand how frustrating it must have been to experience such a slow internet connection that you had to wait until the early morning hours to obtain a satisfactory download. Reliable Wi-Fi is an important amenity for today's travelers, whether for work, communication, or entertainment, and we recognize how much this affected your experience. We also appreciate your comments regarding the size and layout of the bathroom. While room configurations can vary, we understand that having limited space in the bathroom can be inconvenient and can affect the overall comfort of a stay. Your feedback regarding the in-room toiletries is also appreciated. We understand that having only a limited selection of basic amenities may have felt insufficient, and we regret that these details contributed to your overall impression of the stay. Thoughtful amenities and attention to the small details can make a significant difference in guest comfort. Thank you again for acknowledging the positive aspects of our property while also being candid about the areas that need improvement. Your comments regarding internet connectivity, bathroom accommodations, and in-room amenities are valuable and provide important insight into how we can better meet the needs of our overnight guests. We sincerely appreciate your feedback and hope that your comments will help us continue working toward a more comfortable, convenient, and satisfying experience for every guest.

Dear SF2211LA, Thank you for sharing your feedback with us. While we're glad to hear that you found our staff to be friendly and helpful, we are truly sorry that other aspects of your stay did not meet expectations. The cleanliness of our rooms, including carpets and furnishings, is a top priority for us, and we regret that this was not reflected during your visit. We also apologize for the condition of the pool and laundry area, as well as any unpleasant odors you experienced. Your comments have already been shared with our housekeeping and maintenance teams so that we can address these issues promptly. We appreciate your note about breakfast and will continue working to provide a more enjoyable experience in that area as well. Guest feedback like yours is invaluable in helping us identify areas where we need to improve, and we are committed to making the changes necessary. Although we regret that your visit did not leave you with a recommendation, we do hope you might consider giving us another opportunity in the future to provide you with a much more positive experience.

Saluti caldi Roberto, I vostri commenti gratuiti sul nostro hotel e il personale sono quindi molto apprezzati. Ci dilettiamo nella vostra soddisfazione e ti ringraziamo per il tempo dedicato a condividere le vostre esperienze. Speriamo si avrà la possibilità di tornare a St. Louis e vederci un giorno. Vi ringraziamo per il vostro business e auguri! Cindy Brasseur & Team BWKI