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Best Western Plus Saint John Hotel & Suites, Saint John

4.5/5  - basé sur 487 notations.
55 Majors Brook Drive, E2J 0B2, Saint John, Canada - See map

Looking for hotels in Saint John ten minutes from the Reversing Falls and conveniently close to the Bay of Fundy? Then our Best Western Plus Saint John Hotel & Suites is the perfect choice. If you're searching for Saint, NB hotels located in the shopping district, guests who choose our hotel are close to the best the city has to offer. From the annual Fundy Fringe Festival to fantastic boutiques and fine dining, there is something for everyone. While in Saint John stop by the annual Dragon Boat Festival and discover some stunning pieces or visit Thomas and Friends for some annual family-friendly fun! You can also head over to Buskers on the Boardwalk or check out a game of the Sea Dogs Hockey Team. Harbour Station is popular for concerts and sports, while the Digby Ferry and McAllister Place Mall are also favorite attractions. Looking for Saint John New Brunswick hotels with meeting facilities or travelling on business? Then stay with us and book an event for your upcoming training seminar, trade shows or small meetings and utilize our 24-hour business center. We are the closest property to Irving Oil Refinery, and business travelers with Irving LNG Terminal, Bell Aliant, Canada Post and other local companies prefer the comfort of the Best Western Plus Saint John Hotel & Suites. You can work up a sweat in our fitness center or unwind using our indoor heated pool. Each of our rooms are equipped with free high-speed Internet, a 42-inch LED TV, self-controlled air conditioning and a mini refrigerator to make longer stays pleasurable. Enjoy a free full hot breakfast buffet featuring scrambled eggs, sausages, hash browns, bacon, hot waffles, fresh fruits, pastries, cereal, yogurt and 100% Arabica coffee. Whether guests are staying at Best Western Plus Saint John Hotel & Suites for leisure or business, a great location is always key.

Best Western Plus

Saint John Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 487 guest reviews
NOTE ISSUED
Excellent
248
Very Good
180
Average
43
Poor
10
Terrible
6
REFER TO NOTICE
Business Business
110
Couples Couples
152
Family Family
151
Friends getaway Friends getaway
30
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I had a great stay"

4
09/07/2018

I was on a job in saint john, NB last week and stay for 6 nights total in two reservations the lady at the front desk was very helpful, as I took my wife on this trip with our 3 lbs. Chihuahua. when I got there they told me that it was not policy of the hotel of accepting pets at the hotel but as I was already booked, they did provide me a room were I could stay with my pet. (Now My wife is in stage 4 breast cancer and need her pet for moral support I do have papers for the pet as support for my wife if they would of ask for it but didn't need to see them). The lady was very helpful to accommodate me and my wife, I didn't pick her name but she was petite and was wearing glasses. I had very nice breakfast every morning that is included in the price and I have to admit that the two guys that was working in the breakfast area were on top of things , very clean and they were not running out of anything, at kid that dropped its cereal bowl all over the floor those guys never said a word and had the area cleaned in no time. I would recommended this hotel for any business people or travelers, the rooms were clean and upgraded, I found the hotel quiet so it was nice for me to sleep

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Gino, Thank you so much for sharing your experience during your stay with us. We are happy to hear that we made your trip more accommodating for your wife and that you had a comfortable stay with us. Thank you for all of your kind words, observations and compliments to the staff. They work hard and your acknowledgement of their efforts will definitely be appreciated. Thank you again for everything and we hope that your family and a successful trip - we wish you the very best. Take care, Jasmine

"Great Hotel"

5
20/06/2018

Chose this hotel at the last minute and glad we did - even though we were only there for 1 night. Front desk staff were very helpful. Bed was so comfortable. Very quiet location but a little difficult to find.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your feedback Ms. Dianne. We are very appreciative that you chose to stay with us but we are sorry to hear that you had to hunt us down! We have been placing additional signage to help guests find us but we will definitely take note of this as well for the future. Again, thank you so much for choosing to stay with us and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"Customer Service Excellence"

5
16/06/2018

Stayed at the BW Plus while family was in hospital. The staff were very accommodating to our family's situation - helpful and considerate. Room was comfortable and suited our needs very well. Breakfast provided lots of options. 100% satisfied. Thank you BW Plus!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear gkoughan, Thank you so much for choosing to stay with us and for your kind words. We all hope that your family member was well taken care of during their hospital visit and is on the mends. We really appreciate your kind words and hope that you had a safe trip back home. Sincerely, Jasmine Mosher

"Best hotel in Saint John"

5
30/05/2018

Fantastic location and great for shopping and all amenities which is so important for any hotel. The staff were so accommodating and friendly and so helpful. One of the cleanest hotels we've ever stayed in. Best Western Plus certainly lives up to their name. Would highly recommend this hotel and will definitely return as this was not our first experience with this hotel.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Rondie, Thank you so much for choosing to stay with us and leaving us a review on Trip Advisor. Our team really appreciate the kind words and we are happy to hear that you had a great experience with us. Please come back again soon and we will keep up the great work! Sincerely, Jasmine Mosher

"This place is all about customer service and they are really making sure Customer ore 100% satisfied before you leave."

5
30/05/2018

This place is all about customer service and they are really making sure Customer ore 100% satisfied before you leave. Breakfast was great a large selection for all tastes Wifi work really good no issues at all.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear gdou7, Thank you very much for leaving us a review on Trip Advisor. Our team really appreciates your effort and support - we will continue the good work so that when you come back next time you will be able to experience it all over again. We hope to see you again soon. Sincerely, Jasmine Mosher

"Family"

5
30/05/2018

Fantastic hotel, staff was excellent and most of all it was comfortable. The pool was warm and clean. Lots of parking. The location was convenient to shopping and visiting family. It was so nice to walk to places without driving.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Deborah, Thank you so much for your kind words - it really means a lot. We loved having you with us and hope that you will come back. Sincerely, Jasmine Mosher

"Accommodating and Amazing"

5
22/05/2018

Wonderful service! Clean and tidy rooms! Great fitness area! Incredible continental braakfast! One of the best places to stay in Saint John, affordable, close to all the amenities! Wonderfully helpful staff!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ellie, This means so much to us - thank you so much for taking the time to share your review. We love having you here and hopefully we will see you again soon! Sincerely, Jasmine Mosher

"Warm and Caring"

5
21/05/2018

The room and bathroom were clean and well appointed. Any requests were courteously and quickly responded to. The Breakfast Room was very well run. The main thing which made my stay such a great experience was the warmth and caring of the staff. Alyssa made my arrival and settling in very smooth, and even thought to go to the kitchen to get a wine glass for me so that I didn't have to drink my wine out of a mug, or plastic glass. Rita was another gem, and Marguerita not only did a great job of cleaning the room, but always wrote a personal note in acknowledgement of any gratuity. The location was great... close to many amenities. I recommend Best Western Plus in Saint John, and thank them once again for their hospitality. Kathryn Lang Ontario

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Kathryn, We really appreciate all of your kind words! It is wonderful of you to remember all the names of our team members that went out of their way to make your stay so memorable. We truly appreciate you staying with us and hope that we will see you again in the near future! Sincerely, Jasmine Mosher

"St John Stay"

5
17/05/2018

The Best Western hotel @ St JohnsNew Brunswick Canada is a wonderful place to stay the front desk staff are very friendly and helpful they showed us how to get to points of interests that we wanted to go to the room was very nice

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your kind words and it was our pleasure to have you with us. Thank you very much for choosing to stay with the Best Western Plus Saint John, and we hope to see you again soon. Sincerely, Jasmine Mosher

"Very nice hotel"

5
26/04/2018

Very beautiful hotel. Friendly staff and was able to accommodate and early check-in as we were there for the hospital surgery. Breakfast was great lots of different variety. Guest rooms were done up very nicely as well.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Tara, On behalf of the entire team, thank you so much for your kind review and for choosing to stay at the Best Western Plus Saint John. We really enjoy interacting with our customers and we are happy to know that we were able to provide you with a great stay for your hospital visit. Thank you again for all of your kind words - we will be sure to work hard to keep up the great work! Sincerely, Jasmine Mosher

"Clean and Comfortable"

4
13/04/2018

This hotel is conveniently located just across the street from stores and restaurants, including Swiss Chalet. Staff were friendly. The room was clean and reasonably updated. The bed was comfortable but we found that all of the pillows were too thick....not great if you prefer a low-to-medium thick pillow. The breakfast room was spacious and very well maintained with attentive, friendly staff. Breakfast had a good selection of both hot and cold items.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Annamarie, Thank you very much for your feedback. We will keep this in mind to help us improve going forward. We are glad to hear that you enjoyed our breakfast and friendliness of the staff. We will continue working hard to serve you better. Thank you for choosing to stay at the Best Western Plus. Sincerely, Jasmine Mosher

"Nice Overnight Trip"

4
09/04/2018

Stayed the night as a little family getaway. Overall the hotel was in a great location, it was clean and tidy. Staff were very friendly and accommodating. The pool was nice, fitness facilities offered the basic necessities and were clean. Breakfast was good and offered a wide variety of items that appealed to everyone. Only downside was the heat/AC unit was a bit loud and noisey at night (didn't notice it until we were in bed and all other noises were silent) but other than that, we had a good stay and will stay again if we are down that way.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for taking the time to review us on Trip Advisor. It is wonderful to hear that you enjoyed a comfortable, clean stay with us and that we were able to offer you everything that you needed for your stay. We appreciate all of your feedback and take it to heart. We will use this information for further improvements that we can make consistently and look forward to seeing you again on your next trip to Saint John. Thank you again for choosing to stay at the Best Western Plus Saint John. Sincerely, Jasmine Mosher

"Fun and relaxing"

4
09/04/2018

We found the Best Western Plus Saint john a good place for a mini vacation get away with our granddaughters (ages 4 and 3). The girls enjoyed their stay at the hotel and can't wait to go back. We found the hotel very clean, staff friendly and professional, the pool area was clean and plenty of pool towels were on hand. The complementary breakfast was delish. We found it was good value for our money.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Sharon, Thank you for choosing to stay with us on your mini getaway with your grand children. That is wonderful to hear that you had a pleasant stay with us! We really love hearing that you had a successful vacation spending quality time with your grand daughters. Hopefully they loved splashing in the pool and exploring options at the breakfast buffet. Thank you again for choosing to stay with us and we definitely hope to see you again in the future. Sincerely, Jasmine Mosher

"A great place to overnight."

4
03/04/2018

On our first night on a road trip to Florida we decided to make St. John, NB, our first day's destination. With no advance planning we arrived in St. John and started to look for overnight accommodations. The BW P sign was very prominent so we pulled in to check on availability. The front desk gentleman was very friendly and welcoming and we were checked into our room in very quick order. We found it to be very clean and comfortable with an excellent king sized bed, The included breakfast was a real plus and a great way to start our 2nd day. We would highly recommend this hotel to any road traveller looking for a clean comfortable and affordable nights lodging.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Wayne, Thank you so much for taking the time to review us on Trip Advisor. We are happy to hear that you found our hotel and chose to stay with us. Trip to Florida sounds amazing, and we hope that your family had a fantastic vacation! We hope to see you again in the future. Thanks again for choosing to stay with us. Sincerely, Jasmine Mosher

"Relaxing Stay"

5
21/03/2018

Check in was a breeze and Susan at the front desk was so friendly and accommodating! The hotel itself was very clean and quiet. The convienece of the hotel to restaurants and shopping is a bonus. Will definitely be back ??

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you Mr. Brynn for taking the time to write us a review. We will be sure to pass on this compliment to Susan. We really appreciate you choosing the Best Western Plus and we look forward to seeing you again soon! Sincerely, Jasmine Mosher

"Good rate, Great Breakfast, clean room."

5
26/02/2018

Staff was excellent. Room was lovely, beds very comfortable and very clean. Nice tub/shower combo and lots of room for luggage. Check-in was very fast. Nice breakfast room with good choices for a quick breakfast.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Jo, Thank you so much for your kind words and we are happy to hear that you enjoyed your stay with us! Your comments will be shared with our team members to keep up the great work. Thanks again and we hope to see you again soon. Sincerely, Jasmine Mosher

"Very comptables, clean at a good rate"

4
21/01/2018

This is a wonderful hotel at a good rate. We got stranded in Saint John with car trouble. We booked the room over the phone and were pleasantly surprised to get a king size room which included breakfast. The location is easily accessible and the staff were wonderful. It is clean, spacious, has a modest gym and a good basic breakfast. The staff are friendly and helpful. It was such a relief to find last minute accommodation at a great rate. The manager understood our dilemma and tried everything in her power to meet our needs. Thank you. We will return one day!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear J T, We are glad to hear that we were able to provide you with a comfortable stay and hope that everything is now okay with your car. It was very nice to hear your feedback and your appreciation will certainly be shared with our team members. It is our goal to provide our guests with a pleasant stay and we are happy to hear that we were able to accomplish this. Thanks again for your valuable feedback and we look forward to having you with us here again. Sincerely, Jasmine Mosher

"Excellent stau"

4
09/01/2018

Had to come to town unexpectedly for a funeral and this hotel was a perfect place to stay. Room was huge and comfortable, breakfast was good, and price was reasonable. Location was good too, in between downtown and the airport.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Neil, We really appreciate you taking the time to write us a review. We are happy to hear that you chose to stay with us and you enjoyed the hotel. We are very sorry to hear of your loss; we hope that you are coping well with everything - it is always really difficult when losing someone special in our lives. Hopefully you will return to Saint John someday in happier circumstances and that we will get a chance to see you again. Thank you again and we wish you and your family a wonderful new year. Sincerely, Jasmine Mosher

"7 day stay"

4
08/01/2018

Staff were very courteous and helpful. Room was great and breakfast had lots of selection and was very good as well. I always stay here when in Saint John as the hotel is convenient to everything. A very clean efficient place to stay.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Jim, Thank you kindly for your valuable feedback. On behalf of our team, I want to say that we absolutely love having you here and we are happy to hear that you enjoy staying with us. Thank you for your continued loyalty and for choosing to stay with us. We look forward to your return visit. Happy new year! Sincerely, Jasmine Mosher

"Best Western Saint John, NB"

5
08/01/2018

The staff was very knowledgeable and professional. The hotel is close to shopping and places to eat. We were there for a hockey tournament and it is just a short drive to all the local arenas that we had to attend, Lots of free parking. The rooms were clean, warm (It was -30 outside) and quiet. The bed was very comfortable but the pull out was not.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Bruce, Thank you very much for your kind feedback. We are happy to have accommodated your family during your hockey tournament. We appreciate all of your feedback and have taken some notes. Thank you for choosing to stay with us and hopefully, we will see you again in the near future. Sincerely, Jasmine Mosher

"Another great stay at Best Western"

5
07/01/2018

It is easy to keep coming back to Best Western (Plus). The beds are very comfortable with lovely linens, the towels are bigger than other hotels in the same category, and the staff is always friendly and helpful.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for your kind review and for taking the time to write it. We hope to continue seeing you again in the near future and will share this with our staff members. Thank you for choosing to stay with us. Best regards, Jasmine Mosher

"Friendly,comfortable and clean hotel."

5
25/12/2017

A great place to stay.Close to shopping.The staff was very friendly and helpful.The breakfast was European style and they had lots to choose from and the food was hot.The room was very clean and comfortable.The staff were very friendly and helpful.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear L9187XPjackiec, Thank you for sharing your kind review and we're happy to hear that you enjoyed your stay with us. We are glad to know that you enjoyed our friendly services - comments like yours really make our day! Thank you for choosing the Best Western Plus Saint John and we hope to have you again with us in the near future. Sincerely, Jasmine Mosher

"Great stay - wonderful staff"

4
22/12/2017

Was traveling with children. Had a great stay. Staff was very helpful and breakfast room was very tidy and well maintained. It was weekend before Christmas and hotel was nicely decorated as well. Would definitely go back.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear X5369LWannb, Thank you very much for choosing to stay with us during your visit to Saint John. We really hope you and your family had a lovely Christmas holidays. Thank you again for your feedback and we look forward to having you with us again in the near future. Sincerely, Jasmine Mosher

"Pleasurable stay"

4
16/12/2017

Great location and very friendly staff. The pool area is very clean, water was good temperature and the pool is very nice size.It is one of the nicest Best Western hotels that I have stayed at. I look forward to my next visit.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your kind feedback. We are glad to hear that you enjoyed our pool and received warm service from our team members. We look forward to welcoming you back in the near future. Sincerely, Jasmine Mosher

"Overnight stay in Saint John"

4
10/12/2017

Good value for money. Staff very friendly and helpful. Due to its location, no traffic noise. Staff ensured that our stay was comfortable. Both warm and cold selections available for breakfast, including fruit, cereal, eggs, sausage, waffles, muffins, coffee, juice, etc.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for sharing your positive feedback with us. We are thrilled to hear that you enjoyed the lovely service from our team members and that you enjoyed your stay with us. We are also glad to hear that you got to enjoy our complimentary hot buffet breakfast. We look forward to welcoming you back in the near future. Sincerely, Jasmine Mosher

"Bestwestern"

5
06/12/2017

Great hotel and great Staff the owner is really friendly and nice. The staff is always courteous and ready to assist at all times.My co-workers and I stay at the Saint John Bestwestern a lot and never had a bad experience.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Jerry, Thank you very much for your kind words. We love to hear that you had a great stay with us and that we make your stay enjoyable. Interacting with our guests is one of the highlights of being able to work in a hotel and we certainly appreciate the great feedback towards our team members. We will be sure to pass this along. Thanks again and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"A Great Stay"

5
04/12/2017

Was travelling for a hockey tournament over the weekend. Staff were very welcoming. It was quiet even with heavy occupancy. Would stay again! Location is excellent!! Close to shopping and central for our purposes.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Kris, Thank you so much for choosing to stay with us! We also really appreciate your positive feedback and encouragement. It was a pleasure to have your team stay with us and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"Worker Bee"

4
27/11/2017

Good quality and value. Facility is conveniently located around big box stores and quite a few eating establishments within walking distance. Pleasant staff at reception, rooms with standard décor. I would recommend to a friend for a good stopover at good value.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Julien, Thank you very much for your contribution to our Trip advisor page. It was wonderful to have you here with us and we appreciate you choosing to stay with us when in Saint John. We certainly hope to see you again in the near future. Have a wonderful weekend, Jasmine Mosher

"Saint John location"

3
20/11/2017

The Breakfast was vey good. They had very nice pool facilities and gym facilities. We Had problems with deposit . My card was billed when they said it wouldn't be. Also the heating was very noisy and not working properly which awakened us every time it started.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Kevin, Thank you for your review and I am happy to hear that you enjoyed our breakfast and facilities. I am sorry to hear about your billing issue and for the noise of our heating units. We appreciate all of your feedback and hope that we can continuously improve to better serve you in the future. Sincerely, Jasmine Mosher

"Great stay"

4
17/11/2017

Great hotel. Negative: Outside of the city center, about 10min drive. Positive: right in the middle of the shopping district with close access to highway. Staff was helpful: asked for extra hangers, and respected the "do not disturb" sign.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Jessica, Thank you so much for choosing to stay with us and for leaving us a review on Trip Advisor. We are happy to hear that you enjoyed our service and access to shopping during your stay with us. We hope you will get a chance to visit Saint John again soon as we would love to have the opportunity to host you again. Sincerely, Jasmine Mosher

"Great Hotel"

4
09/11/2017

This hotel is easy to find, has lots of parking, well maintained rooms and very helpful staff. Check in was breeze. The on-site breakfast is good with the usual eggs, breakfast meat, fruit and pastries. The eggs are nicely done and you really wouldn't know that were liquid eggs. Close to a large mall McAllister Place where there is a nice selection of stores.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear trainfan2000, Thank you for your detailed review of your stay with us and we really appreciate your kind comments that you left for us. We are delighted to hear that checkin was a breeze and that you had the opportunity to try our breakfast. The team works so hard to create new recipes in the kitchen to try to add some different items for our guests, so I will be pleased to pass on your comments to them. Thank you again for staying with us, and we hope to see you again soon. Sincerely, Jasmine Mosher

"Our Stay at Best Western in St.John , N.B."

5
08/11/2017

We stayed at this Best Western one night as we were in the city of St.John visiting family. The rooms were very cheerful and the breakfast was fine. Staff was friendly and it was clean .It was near shopping if you are going there to shop.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear bertcosman, Thank you for choosing to stay with us during your trip to Saint John (#saintawesome)! It is wonderful to hear that you enjoyed the breakfast in the morning and that you enjoyed our services. We hope you had a wonderful trip to Saint John, and that you will plan another visit to this awesome city. We have so much to offer, and we are so honoured to have had you here. Please come back again soon! Sincerely, Jasmine Mosher

"Nice Rooms"

4
06/11/2017

I've stayed at this hotel 2 times for business. Both times the rooms were clean, new and inviting. The included breakfast was one of the better ones I've had at hotels. Only thing that was negative was I asked at the front desk for a wake up call at 4am due to an early flight out in the morning, but it never rang. I always set my phone for a backup and good thing for this. Upon checking out the clerk checked and it wasn't even set in the system. She was very helpful by brewing me a fresh cup of coffee even though the breakfast wasn't opening for awhile. Overall I would stay again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Dave, Thank you so much for staying with us and leaving us a review on Trip Advisor. I am delighted to hear that you love staying with us but I am very sorry to hear that you did not receive your wakeup call. I will look further into this to ensure this does not happen again. We strive to continuously make improvements so we really appreciate you taking the time to pass this information along. I will also be sure to pass on your compliments to the front desk team for being so helpful with the breakfast. We would love to see you again. Sincerely, Jasmine Mosher

"Great Experience"

5
06/11/2017

Great staff and Friendly service. Our stay was great and breakfast Staff was very pleasant to deal with. We would stay here again when traveling to Saint John. Its in the heart of the shopping area which worked out great.

"best Western Saint John"

5
30/10/2017

All staff at this location are friendly and professional and go the extra mile to ensure my stay is satisfactory. I look forward to going back each and every time. Due to business travel I stay at hotels almost more than I stay home and this one is one of my favorite places to stay. All the amenities are within walking distance.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for taking the time to review us on Trip Advisor. We really appreciate your feedback and love to hear that you enjoyed your stay with us. We will keep working on our great customer service and it is our goal to make you feel welcome and at home here. Thanks again and we hope to see you again soon. Sincerely, Jasmine Mosher

"Made feel like Home"

5
16/10/2017

My car broke down and I was feeling so upset. Brenda checked me in and made me feel so much better. Her friendly smile and genuine concern was truly appreciated by me. She even gave me some home made cookies

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Kathleneh, It was really nice to read your review and to know that our team made you feel welcome. We love hearing stories like that as it is why we love what we do. I will be sure to pass on that you loved our freshly baked cookies (made from scratch) to Teresa. She will be thrilled to read this review. Thank you so much for making our day. Sincerely, Jasmine Mosher

"Good overall"

4
11/10/2017

I had a suite, and it was well-appointed and spacious. The breakfast was a complete one, but the eggs and toast were dry. Service at reception was excellent, as it was in the breakfast room, also. Check-out was easy: the bill was placed under my door during the night.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Sumner007, Thank you for taking the time to review us on Trip Advisor. We will aim to do better in the eggs and toast. We are constantly trying to improve our breakfast menu and quality, so this feedback will certainly help. We have also recently added some English muffins and bagels to the menu, as well as different types of Danish and cinnamon rolls. Of course our home made tea biscuits are going to continue, which you can drizzle with gravy. We hope you will get to come back and experience our enhanced menu. Thank you again for your genuine feedback and we look forward to seeing you again and to wow you with our improvements. Sincerely, Jasmine

"Excellent place"

5
05/10/2017

We stayed one night and caught the ferry to Digby the next morning-great directions from the front desk staff and cookies and water on check-in. Left too early for breakfast. Good parking for large vehicles. Microwave and frig in room.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear acashwells, We really appreciate your generous review and we are thrilled to hear that you enjoyed your stay with us. We are sad you missed our breakfast. We are working on enhancing our breakfast menu and we're eager to hear guests' feedback. You will have to come stay with us again in the near future and try our breakfast :) We hope you had a great trip to Digby. Thank you again for your lovely review and we hope to see you again. Sincerely, Jasmine Mosher

"Wonderful Stay"

5
02/10/2017

My sister and I stayed here in separate rooms in order to catch the ferry to Digby NS the next morning. Each room had a comfortable king-sized bed, and her room was handicap accessible, which she loved. We both had a wonderful night's sleep because the rooms were so quiet. Both rooms were close to the lobby area, but we didn't hear any room noise from neighboring rooms or hallway noise. Breakfast the next morning was good with lots of variety. Good place to stay if catching the ferry. Would not hesitate to stay here again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear RaGena, We loved reading your review; thank you so much for the 5 star rating and letting us know what you enjoyed during your stay with us. This will be passed onto our team members, as we love to hear what our guests liked and sometimes would like us to improve on. We are pleased to hear that you enjoyed our breakfast. We are working very hard to make consistent improvements. Thank you for your encouragement and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Well placed"

4
30/09/2017

Easy to find, and well placed in the shopping district. Excellent breakfast timing and layout and food. The bed was very comfortable. For the price though, it would have been nice to have better quality television, its only HQ rather than HD.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Cathy, Thank you for taking the time to review us on Trip Advisor. It is wonderful to hear guests' feedback, including on things that we can improve on. Thank you again for your loyalty to the Best Western brand and we look forward to seeing you again in the near future, as we are all around the world! Sincerely, Jasmine Mosher

"Great Stay"

5
24/09/2017

Very Clean, Well Staffed.Spacious. Close to Restaurants ,Shopping, Entertainment. Close to Major Roadways and Attractions. Looks like this was recently Built. We are smokers and they have a Smoking Area with 2 Picnic Tables and an Ashtray :)

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us a review on Trip Advisor. We are happy to hear that you enjoyed the amenities that we offer and the proximity to shopping and entertainment. We will continuously improve our outdoor area for our guests as we noticed they are getting quite popular with our guests! We hope to see you again in the near future. Thanks again for the feedback. Sincerely, Jasmine Mosher

"Clean and great location"

4
19/09/2017

Very clean and quiet place to stay. Friendly front desk and always helpful. This is our place to stay when visiting Saint John and is close to everything. Best Western is so consistent when it comes to business or pleasure with the family and this hotel is a great example.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Mr. Wilson, Thank you very much for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We will strive to improve day by day so that we can keep our loyal guests returning to us. Thank you again for your feedback and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"1 night stay"

5
18/09/2017

Checking in was a breeze, the front counter staff were very friendly. Room was very spacious and clean, bed was also very comfortable. Hotel is in a convenient area to shopping and restaurants. Would stay here again!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
We are so happy to hear that you had a great experience with us. We will ensure that this is passed onto our team and how their interactions impacted our guests. Thank you so much for taking the time to pass this on, and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"Tuesday, September 12, 2017 stay! They waited up for us!"

5
14/09/2017

We were late checking in but our room was waiting for us- clean and neat and nice furnishings! Best Western Plus Saint John has wonderful and predictable accommodations! Shower was lovely, flat TV was large and nice- lots of channels, the AC worked amazing- not noisy and it cooled the room nice and cool. Breakfast was great. It was nice to have the mini fridge and microwave in the room- only used the fridge. Lovely linens and towels! Great value for money and collect points! We were there for a hospital admission the next morning and we stayed at this same hotel in early July when we last had a hospital appointment. Very easy to get to the hospital and this Best Western Plus Saint John is in a new shopping district- Costco, Sobey's Extra, lots of malls, many restaurants etc. Easy to walk to places too! I would stay here again- have a reservation booked for Saturday, September 16th!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Heather, Thank you so much for taking the time to write us a review. We are so happy to hear that you thoroughly enjoyed your stay with us and that our amenities enhanced your stay. We really hope that everything went well during your hospital appointment. We understand it is hectic sometimes when you have to travel to visit the hospital and then stay overnight outside of your home. It is wonderful to hear that you were in good spirits and we hope you traveled back home safely. We certainly would love to see you again in the near future, hopefully on a fun trip, and get an opportunity to see all of the attractions and events that Saint John has to offer! Thank you again and we look forward to seeing you again in the near future. Sincerely, Jasmine Mosher

"Great hotel in SJ"

4
12/09/2017

Great hotel while travelling on business next to restaurants & shopping. The hotel is located 10 minutes to downtown & 5 minutes off the highway. Great location with gym & free breakfast. Very friendly staff.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear ccrosthwaite, Thank you so much for taking the time to review our hotel. We're glad to hear that you found the location convenient and enjoyed our complimentary hot breakfast. We hope to see you again in the near future. Best regards, Jasmine Mosher

"Really nice!!"

5
12/09/2017

This place is really nice!! Staff at the reception was friendly... my room was so spacious,nice and clean!! No dust ... carpet without any stains ... bathroom clean !! I will definitely recommend this place for someone who want a good hotel ... emplacements is also really great with store and restaurant close to the hotel

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Winni, Thank you very much for your generous review. We really appreciate you recommending our hotel to others on Trip Advisor. We love interacting with all of our visitors and it is nice to know that it goes a long way. Thank you for noticing all the efforts we put into our rooms. We will keep up the hard work and hope that we get to see you again in the future. Sincerely, Jasmine Mosher

"A beautiful hotel"

5
11/09/2017

As we were travelling across New Brunswick we called the hotel and the staff were great accommodating our needs. A beautiful King bed with a side room with a pull out for our child. The bed was so comfortable, and the breakfast was great to get us going on the road again. A beautiful hotel.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Bruce, Thank you so much for the 5 star rating. It means a lot to us, and I will pass on your kind words to the rest of our team. We are happy to hear that your family had a comfortable stay with us. The breakfast crew comes in early every morning to prepare breakfast for our guests to set them off on a good note, so they will be so proud to hear that you enjoyed the meal. Thanks again and we hope to see you again soon. Sincerely, Jasmine Mosher

"Saint John N.B."

5
29/08/2017

Comfortable room , pool, laundry and breakfast --- who could ask for anything more ? We had had such a good experience in the Truro location that we stayed at Best Western hotels for the three succeeding nights.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you for your generous review and for choosing to stay with us at the Best Western Plus Saint John Hotel & Suites. We are happy to hear that you enjoyed your stay in Truro as well, and that experience directed your choice to stay with us. We appreciate your loyalty, and hope that you were able to take advantage of our incredible loyalty program where our points never expire! We definitely hope to see you again in the near future. Thank you again. Sincerely, Jasmine Mosher

"Good hotel. Good location."

4
29/08/2017

Nice hotel with friendly people. Not downtown but easy access to airport. Shopping malls located nearby and a wide range of restaurants close by. We enjoyed Vivaldi's with Italian, Lebanese and seafood.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Denyse, Thank you so much for leaving us a review. We are happy to hear that you enjoyed your stay with us and loved our friendly service. We hope to see you again in the near future. Sincerely, Jasmine Mosher

"Summer in the City"

4
23/08/2017

We checked in very late and all was ready for our arrival. The front desk person was very friendly and amenable. The room was just perfect and the bed was extremely comfortable. The hotel is within walking distance of the major shopping for the city. Downtown certainly has great shops, but all of the big stores are right near the hotel. Downtown is a fair distance from the hotel but easy access if driving a car and parking downtown was not too bad considering the annual Buskers Festival was also happening.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear RonCawhra, Thank you so much for your review. We really appreciate you choosing the Best Western Plus during your visit to Saint John. It is great to hear that you were able to take in the Buskers festival. Hopefully you had a fantastic trip to Saint John and we hope to see you again in the near future. Best regards, Jasmine Mosher

"Comfortable, Clean and Reasonable"

5
23/08/2017

This property was beautiful....clean, comfortable beds, and reasonably priced. The front desk staff was friendly and very accommodating, as we stopped in for a room without a reservation. It is also close to amenities in Saint John

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Sandra, Thank you so much for your generous rating, and for your kind feedback. It is wonderful to hear that you enjoyed our hotel, services and friendly atmosphere. We hope that you thoroughly enjoyed your visit in Saint John, New Brunswick (otherwise known as #saintawesome and we hope to see you again soon! Sincerely, Jasmine Mosher

"nice little spot"

4
22/08/2017

we enjoyed a one night stay here as a stop over travelling home. the room was spacious and quiet what I needed from a day of sight seeing and driving . the breakfast was good but the staff seemed overwhelmed and could not keep up. the place was very clean and I would recommend it to anyone we were a family of 4

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Joe, Thank you for choosing to stay with us on your one night stop over on your way home. It was certainly one of the busiest days of our year, but we love what we do, and it was a pleasure to make our travelers happy! Thank you again for your kind feedback and we sure hope to see you again in the near future. Take care, Jasmine Mosher

"Wonderful Experience."

5
15/08/2017

Enjoyed a one-night stay at this lovely hotel. All Best Westerns should be so good! Clean, well-appointed suite and a friendly and professional staff. Exceptional value for the money. Will definitely stay here again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear RedDogMama, Thank you so much for your 5-star review. We really appreciate this, and also appreciate you choosing to stay with us. We hope to see you again soon! Sincerely, Jasmine Mosher

"Good hotel, but need more light in the room"

4
13/08/2017

We liked the hotel, especially after 600 miles drive. Big room, nice and friendly staff, good breakfast, and pleasant atmosphere. One thing that we felt lacking was enough light/bulbs in the room. The room was very spacious but did not have adequate illumination. Something that management can easily fix if they are serious about guests' requirements.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ninad, Thank you so much for your feedback. We are looking into adding more lights in the room as part of our next small renovation project (along with carpets) that we will be working on in the winter when it is quiet. We really appreciate feedback from our guests, as it lets us know what we can do to always improve for our clients. We certainly hope to see you back in the future and to continue making our guests happy. Thank you so much for choosing to stay with us and have a safe 600 miles drive back home! Sincerely, Jasmine Mosher

"Awesome hotel"

5
08/08/2017

Great location, many restaurants nearby to choose from. Attractions nearby, the Reversing Rapids, the Caves at St Martin's, Bay of Fundy. Wonderful, friendly staff. Comfortable rooms with updated decor.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Lois, Thank you so much for your kind and generous review. We love having our guests here and we are so happy that you enjoyed your stay with us and got to experience the Bay of Fundy phenomena. We hope to see you again soon! Sincerely, Jasmine Mosher

"Great Stay!"

5
08/08/2017

We only stayed one night at the Best Western in St John, but I have to say I was really very impressed. We were just using it as a stop off point before heading to Halifax so I am really too familiar with the area, but if I was planning on spending more time in St John, I would absolutely stay there. We pulled in exhausted after a 10 plus hour drive, Joe - I think - was at the desk, he was very nice and got us checked in quickly. He gave us some info on where to eat that late in the area. I have to say, I was very impressed with the room, we ended up in the suite, which was very nice, the bed was comfortable and the room was spotless. I love when a hotel has the nice lemon water in the lobby, the Best Western had it. They also had a very nice breakfast buffet set up. You could make a fresh waffle if you wanted, there were scrambled eggs, little egg muffins, assortment breakfast meats and various breads to toasts. I'm the kind of girl who gets excited over the little bottles of shampoo etc and let me say I was very impressed with the selection and quality in the room. There was even a nice facial towelette, which comes in very handy. I have zero complaints and wish we had more time to stay at this great hotel. (Plenty of parking too)

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Gracey, Thank you so much for your generous and kind review. We are happy to hear about Joe's service (he is another one of our superstars), and that you were able to get something to eat late in the evening. We really appreciate all of your compliments and this will be passed onto our dedicated team members. We promise to continue to do what we do best and hope that we will get to see you again in the near future! Sincerely, Jasmine Mosher

"Clean & comfortable "

5
27/07/2017

Our family of four was comfortable throughout our 2 night stay. The room and entire facility is very clean. Maria at the front desk was very friendly & accommodating and came through with our request for a first floor room. The also allowed us to bring our bicycles into the room with no problem. The breakfast was well stocked, hot & delicious. There is enough variety so it's not the exact same meats every day. Although they served beans to accompany eggs for breakfast. That's a first for me, maybe it's a Canadian thing!? The parking lot is large, though a few lights near the back of lot were not functioning. The hotel was full during our summer weekend. There wasn't anything particularly happening in town so be sure to reserve your room. It seemed like a decent amount of people use this hotel for business travel.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ro, Thank you so much for your generous review. Maria (her real name is Miray, actually :D) is certainly a treasure and we love her very much too. We are happy to learn that you enjoyed your stay with us and got to try out our breakfast. The breakfast staff put a lot of love and effort into cooking delicious food for our guests - they bake cinnamon rolls and cheese tea biscuits from scratch (which you can drizzle gravy sauce on)! They will certainly love to hear all of your great feedback and I will be sure to pass this along. Here in Atlantic Canada, beans with molasses is definitely a popular item for breakfast, but we are glad that you got to try it. Hopefully we come up with more and more inventive breakfast items for you to try so that if you return next time, we can surprise you more. Thank you again for staying with us, and we hope that you enjoyed the rest of your trip! Come back again soon. Sincerely, Jasmine Mosher

"Great Place for Business Traveller"

5
27/07/2017

Very well maintained hotel, great breakfast, room was very comfortable and quiet, among great shopping places within easy walk tons of restaurants very popular hotel seems to be sold out every night will return

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Cat, Thank you so much for your generous review. We are happy that you chose to stay with us and you enjoyed your stay with us. We definitely hope to see you again in the near future! Sincerely, Jasmine Mosher

"Will definitely be recommending to other travelers!"

4
24/07/2017

From the moment we walked in we knew it was going to be a great place. Complimentary coffee/lemon water are served in a very clean lobby. We were greeted immediately. The room was very fresh and overall quite impressive. The room/bathroom size was average. Everything was very clean and well stocked. The breakfast that was offered was very nice. The pool was great. Water was a lovely temperature and was very clean. Towels were restocked quickly when it was brought to their attention. I will definitely recommend this hotel. The price was a bit high, but certainly not unreasonable by any means. This hotel does offer a hospital rate when visiting friends/family at the hospital. Just be sure to ask at check-in and bring something to verify a hospital stay. I used a parking pass for the hospital and no questions were asked.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Violet, Thank you so much for your kind words. We are also happy to have had you stay with us and we're glad to learn that you enjoyed your stay with us. It is nice to know that you took advantage of all of our facilities including the pool and the complimentary breakfast included in your room. We will strive hard to always improve to ensure that we provide a comfortable and pleasant stay for all of our guests. Thank you so much for giving us a chance to do that and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Best Western Plus St. John"

5
24/07/2017

Great stay, great staff and very clean comfortable beds and room. Staff greeted upon arrival and went out of their wat to make sure all out needs were met. Hallways were quiet and maintained. Great job.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Joanne, Thank you for your kind words regarding our hotel and staff members! We really appreciate this and we hope that we get to see you on your next travels to Saint John, New Brunswick. Best regards, Jasmine Mosher

"Good Stay for basketball weekend"

4
23/07/2017

Stayed here for basketball tournament. Thought the price was a little high, but it was a big tournament and the team was here so didn't do any comparison shopping. Hotel is good. New(ish) and clean. Check in was very good. Staff was informed and helpful. Room was large and very comfortable. I would stay here again, but it really depends on why I'm in Saint John. If for pleasure, I would generally aim for downtown area where you can walk to pubs, Harbour Station, restaurants and waterfront. This hotel is out by shopping but not a long drive to downtown area.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Shoon, Thank you so much for leaving a review of our hotel. It was our pleasure to accommodate you and we certainly appreciate that you chose to stay with us during your trip to Saint John. It is our pleasure to ensure that all of our guests experience a wonderful stay here so we will continue to strive for everyone's satisfaction. Thank you again for thinking of us and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Trip to Canada"

5
20/07/2017

We had a group of 4 motorcycles with spouses traveling from the US for our first trip to Canada, Nova Scotia, Cabot Trail, PEI, New Brunswick and on our return we stayed at this Best Western Hotel & Suites in Saint John. This is a great location, the hotel is very clean, rooms are very nice, breakfast was great, the staff is very nice and very accommodating and they seemed very appreciative to have us stay with them and they are very customer oriented. Nice touch! I highly recommend this location. Thanks, Chris Jolly

"Saint John Best Western"

5
18/07/2017

Great hotel, just don't accept the room off the lobby as it can get noisy in the lobby and you can hear any loud voices in the room. Otherwise we liked it. Breakfast staff were amazing, friendly and helpful. They kept the supply of food full with never having to be asked and were happy to help if there was an accident, Nothing bothered them.

"Great Stay"

5
16/07/2017

The hotel was clean and bright, all of the Hotel staff were friendly and attentive. Beds were comfortable and breakfast was great with both hot and cold selections. Location was great as well with ample parking. Would stay here again if in the area without hesitation.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
We really appreciate your generous review and we're happy to hear that you enjoyed your stay with us. We would love to see you again in the near future. Have a wonderful day! Sincerely, Jasmine Mosher

"Great time"

5
15/07/2017

Great value for this hotel, easy access to numerous services/restaurants, etc. Staff was helpful with local information and currency exchange options. Room was clean and well maintained. Location afforded easy access to "uptown" Saint John as well as many local restaurants.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Robert, We are so pleased to hear that you had a great experience while staying with us and hope that you enjoyed visiting uptown Saint John. It was our pleasure assisting you with all of your needs while staying with us and hope that you're enjoying the rest of your vacation! We hope to see you again. Sincerely, Jasmine Mosher

"SHORT STAY"

5
10/07/2017

From the moment you check in you are made to feel welcome. We were allowed to check in early and that was great because we were travelling with a baby. We had a suite and the room was lovely. The bathroom was small but all working. THE carpet needs a good shampoo. Other than that the Breakfast staff works HARD every day to make sure you have breakfast which is included so please be kind and say tks.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear KDSK, It is a pleasure to hear that you were treated with a warm welcome upon arrival and that we were able to accommodate your needs during your stay with us. Thank you also for your feedback on our carpet - we work on shampooing our carpets daily on rotation and this will definitely be something we work on with even more diligence. We want to serve our customers to the best of our capabilities so that you will always experience the best hospitality in town. We will be happy to pass on your thanks to the breakfast crew as well - they will be so thrilled to read your review. Each time a guest goes to them to thank them in person, it brings the biggest smile to their face. I would be more than happy to pass this onto them. Thank you for making our day and we hope to see you again. Sincerely, Jasmine Mosher

"Vacation"

5
04/07/2017

Excellent room and service at the Best Western Plus; St. John NB. All persons were very friendly and helpful. All areas of the hotel were very clean and neat. Location was good. The King room we had was designed very well with desk access from both sides.

"Perfect Place to Stay"

5
01/07/2017

The staff were just marvelous in handling our check in and exit. Additionally they were very helpful directing us to the best dining places. I found the beds to be incredibly comforting after a long drive.....and enough pillows to surround you with warmth and feel luxurious

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your kind words. We love having our guests here and we're happy to hear that we were helpful and made you feel at home. We hope to see you again soon! Sincerely, Jasmine Mosher

"First visit to St John"

5
28/06/2017

Excellent new hotel. Near shops and businesses. Staff was great. Good hot breakfast but no napkins. Street was also under construction at the time. Was supposed to be about 12mins away from the Digby ferry but took 25 mins due to all the construction.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for the review and for your feedback. We are so grateful that you chose to stay with us and we hope to see you again soon in the near future. Happy Canada day long weekend to you! Sincerely, Jasmine Mosher

"Clean and Quiet"

4
25/06/2017

Rooms were clean. I did not hear any noise from the halls or other rooms. The hot breakfast included had good selection. The work out room was small but all the equipment was functional. Overall it was a good experience and I will definitely stay there again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Ms. Joanna, Thank you for your kind review and we really appreciate all of your feedback. We are honoured that you chose to stay with us and we will work hard to ensure that you will continue coming back to stay with us. We hope to see you again in the near future. Sincerely, Jasmine Mosher

"Business"

5
24/06/2017

My stay in Saint John NB was awesome. Best western staff at this location was outstanding. From the front desk to the cleaning staff they go the extra mile to make sure you have a comfortable stay. Beds were extremely comfy ( I really didn't want to leave). Breakfast was fresh with many varieties to pick. My next stay in Saint John will be Best western for sure.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for trusting your confidence in us, and we will keep working hard to ensure that you keep coming back to stay with us. We love to make our guests feel at home and we try to answer all of their questions, so it is wonderful to hear that you felt well taken care of. We certainly look forward to seeing you again. Sincerely, Jasmine Mosher

"They went the extra mile."

5
24/06/2017

The staff at this location were great. Friendly, informative and always willing to assist. The buffet breakfast served to hotel guests each morning was delicious with many selections to satisfy everyone. Decor was clean as were the rooms. We highly recommend this location and hotel of Best Western.

"A pleasant experience....."

5
21/06/2017

I stayed in BW Plus in Saint John last week. Newly built Best Western Plus. Everything was clean and new and the amenities were very comfortable and welcoming. Breakfast was very good and room was very nice and spacious. No problem of internet service. Once connected, no reconnecting issues. Nice location! Restaurants, Shoppers drug mart, Costco and gas station etc are almost 5-10 minutes' walking distance. Overall, I had a very comfortable and pleasant stay at your hotel. I will definitely revisit and recommend. All the best!

"Average hotel- nothing special"

3
01/06/2017

We stayed at this hotel in March with our family for Spring break. It was shortly after a suicide/murder had occurred and police cars were parked at front of the hotel and the place was deserted. We chose not to cancel our reservations as we thought the extra security would be a good thing! I found the front desk receptionist to be cold, stand offish and when I asked about a cot she advised it would be an additional $20 which I thought was outrageous considering they had no guests. The hallways are very dark as are the rooms and it seemed "dreary". The continental breakfast was limited with little variety. I would not recommend this for families travelling with children, we much prefer the Hampton Inn and Suites which seems more family oriented and friendly.

"Just ok"

3
27/05/2017

Hallways and rooms are dark, except the bathroom. Just not a cheery place. Location not walkable to anything, but there are chain restaurants and fast food joints nearby. Fine for a quick stopover, but thats about it.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Shamlyn, Firstly, thank you for choosing to stay with us, and I am sorry to hear that you did not find everything to your satisfaction about our hotel. We are here because of our guests and are always striving to improve to serve them better. Therefore, we will definitely take your feedback to heart and work on improving. Thanks again for your input! Sincerely, Jasmine Mosher

"Paul's travels"

5
22/05/2017

Very clean and tidy room hotel is in a great location for shopping and resturants. Very polite staff and friendly. Breakfast was great and very nice staff. Will stay again .check in and checking out was very quick

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Paul, Thank you so much for leaving us a review and for choosing to stay with us. We are happy to hear that you found us helpful and polite. We love our guests and helping them throughout their stay. We hope you had a great trip to Saint John, and hopefully we will see you again in your travels in the future. Take care, and thank you again! Sincerely, Jasmine Mosher

"A Plus"

5
19/05/2017

We were pleasantly surprised from the check-in staff right through until we checked out. Room was clean, bright and large. Comfortable bed. Restaurants very close by. Front desk called to check that we were satisfied with our room. Pool was an added surprise. We will stay here again!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Paula, Thank you so much for your kind comments. We are so happy to hear that you enjoyed your stay with us. We are certainly looking forward to having you back! Sincerely, Jasmine Mosher

"good stay"

5
18/05/2017

We felt very comfortable with taking our mentally challenged son there. He loved the computers and is very good with that technology. The price was better than the hotel we had stayed at on previous visits.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Faith, Thank you so much for choosing to stay with the Best Western Plus in Saint John. It was a pleasure to have your family with us, and we are happy to hear that you had a comfortable stay. We enjoyed having you here, and hope to see you again in the near future. Sincerely, Jasmine Mosher

"Best Western Plus Saint John"

5
10/05/2017

We have stayed at this hotel several times. We call it "Our Saint John home." The experience is consistent. Well maintained property, nice rooms, friendly and helpful front desk staff. It is located in the middle of Saint John's primary shopping area. Lots of nearby restaurant choices.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Wow, thank you so much for your kind words and for reviewing us on Trip Advisor. We are happy to have you, and very honoured that you choose to stay with us when in Saint John. We hope we can continue to deliver the consistency you enjoy you here and will always try our best to help our guests have the most pleasant stay possible. Thanks again and we hope to see you again very soon! Sincerely, Jasmine Mosher

"Relaxing evening"

4
04/05/2017

My husband and I stayed here overnight for s little getaway. The room was very clean and big. We especially loved the jacuzzi tub. Upon check in we were greeted by the sweetest young lady. She was helpful and kind. We enjoyed a nice hot breakfast the next morning too. I highly recommend this hotel.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Nancy, It was wonderful to hear that our team was helpful and kind during your stay with us. We all strive to make our guests feel welcome and comfortable so that you will enjoy your visit in Saint John. We hope you had a wonderful getaway, and we hope to see you again soon! Sincerely, Jasmine Mosher

"Excellent"

5
30/04/2017

Very nice place to stay,near everything,clean and friendly and their breakfast is very good and lots of variety.Super place to stay if you want shopping,restaurants,coffee shops and grocery stores near by.This motel is a place to take your family for a vacation stay.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ms. Margaret, We are so grateful for your kind words and to hear that you enjoyed your stay with us. Thank you for choosing to stay at the Best Western. We will work hard to ensure that our guests are taken care of and that you will continue to have a great stay with us. Thanks again for your encouragement and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"hospital stay"

5
28/04/2017

had a great stay,had surgery scheduled for next morning so had to get out quick in the morning no time for breakfast but they did offer some muffins and bananas on the go,was very pleased with the we care rate for hospital patients

"Clean and Comfortable"

5
27/04/2017

The guest room was modern, clean and spacious. Only complaint was lack of lighting in bathroom and no fan. Staff was helpful and courteous. Breakfast selection was great. Location was great for shopping and dining.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear CDKM, Thank you for your generous review of our property. We wish to thank you for choosing to stay with us. We will take note of your comments and work on the brighter lighting. I will take note on that our bathroom fans as well. They are working, however they're not as strong as some other bathroom fans and central, meaning they're not connected to the light switch. We value your suggestions and will take serious note of all of your feedback and do our best to improve in the near future. Again, I'd like to thank you for taking your time to leave us a review and hope that we can serve you again in the near future. Sincerely, Jasmine Mosher

"Handy to shopping."

4
26/04/2017

Not a bad stay. Not much of a view of anything but great if your doing some shopping. Room was clean and facilities were great. One complaint would be the temperature of the hallway on our floor, it was freezing and our room was cold when we first arrived.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Lindsay, We appreciate your feedback and I'm sorry to hear that your room was cold when you arrived. Throughout the winter we pre-heat our guest rooms but this year, I think we prematurely stopped doing that too soon (a little too optimistic on early spring!). Your feedback is really important to us, as it helps us improve and serve you better in the future. We hope to see you again. Thank you again for taking the time to review our hotel. Have a great weekend. Sincerely, Jasmine Mosher

"Excellent stay"

5
19/04/2017

Stayed 2 nights. Frequent visitors to the Saint John area, but the first time we had stayed in this particular Best Western. Easy to find. Away from downtown, more in the shopping district, but set back some from the main road. Very clean property, inside and out. Happy to see a member of staff actually sweeping debris from the parking lot both mornings Greeted nicely, stayed in room 317, close to elevator/vending ice machines, but did not hear them from inside the room. Everything spotlessly clean (and I am extremely particular). There were three of us staying; myself and two teenage daughters. On our first morning, as we were leaving for breakfast, I met a member of housekeeping (I think her name is Jamie). I asked for extra toiletries for our party of 3 females. She arranged with another member of staff for that to happen. Very pleasant to deal with. Later on during our stay, I "met" her again. Not only did she remember my room number, she also had remembered my request. Excellent customer service. So often in large chain hotels, staff such as housekeeping are not always trained to be personable with guests. I really appreciated her interaction. My teenagers used the pool and were happy with that. I did find that the H/AC was a little difficult to control, either too hot or too cool and a little noisy, but we all managed to sleep well. Choice of pillows and comfortable mattress. Breakfast was "okay". There were no beans (it was not refilled) and the muffins were not the "best", but there were several other choices. No waffle machine/pancake machine as there are at other chains. I would like to suggest that the coffee makers in the rooms and in reception are updated to Keurig machines that provide a much better product than the mini brewers currently being used. We were not fortunate enough to see cookies at reception on this visit. Bottles of water would also be an excellent idea. (costco/Kirland water even....). Travellers (we had been travelling over 2 hours) would often want that, even just on the first arrival. All in all, a great stay. Will certainly be staying again on another trip to Saint John. One point for management.......WHY do you not use real crockery/cutlery? Kudos for the coffee mugs, but so much paper/plastic waste. Not economically sound and certainly not environmentally prudent. Time for a re-think on that.

"Great hotel - no surprises!"

5
16/04/2017

When taking the Digby/ St John ferry, this hotel is a great stop. Very comfortable & clean with a super breakfast served early enough to get a jump on the day. There is a Costco close by so you can save enough shopping to pay for a night in St John.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
We wanted to take the time to thank you for leaving us a generous review. We are happy to hear that you took advantage of our location, and it sounds like you had a very productive stay in Saint John. Have a safe trip back home, and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"I was at the hotel becauseI had somebody at the Saint-John Regional Hospital. At first I found it far and complicated to"

4
13/04/2017

At first, I found it far and a bit complicated to find. After a couple of times, it got easier. The service was good and I enjoyed my stay, except for the reason I was there, I will probably stay at the Best Western in the future

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Noellar, We truly hope that your visit at the hospital went good. It is our goal to ensure that our guests have a pleasant stay with us, so I am sorry to hear that we were not easy to find. We are glad to hear that you enjoyed your stay with us and truly hope everything went good for you. It is our goal to take care of our guests while they stay with us. Thank you so much for all of your feedback. We will do our very best to take good care of you when staying with us. Sincerely, Jasmine Mosher

"Sports team - fantastic place to stay"

5
08/04/2017

We were there with our grandson's hockey team. Location was great - walking to Tims and major shopping. Not downtown so very easy access in/out. We had your breakfast area for our team party (pizza and medals) and had a room where the kids could play mini-sticks. That was AWESOME!!! The kids had a fantastic time and so did the parents (and in our case grandparents). Staff very friendly and attentive to our every needs.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Carvellel, Thank you very much for your generous rating. We are so honoured to hear that you were pleased with our hotel and services. It also sounds like your grandson's team had a fantastic time and enjoyed themselves very much. We are happy to hear that we were able to make your stay enjoyable and that you got to spend quality time with your grandson - those are memories that will last for a lifetime. We truly appreciate you choosing to stay with us, and hopefully we will see you again in the near future! Take care, Jasmine Mosher

"The best hotel I have ever stayed"

5
06/04/2017

We stayed at this hotel for a few months while we were waiting for our house to be finished. We found that the hotel was very clean and accommodating. The location was conveniently around shopping malls, grocery stores and many restaurants. They offered a variety of choices for breakfast, such as fresh fruit salad, eggs, ham, bacon, sausages, hash browns, beans, freshly made omelettes, sweet breads, biscuits and gravy. Definitely would recommend to anyone looking to stay in the Saint John area.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Grace, On behalf of everyone at this hotel, I just want to thank you for choosing to stay with us while your house was getting ready. Your family is so wonderful, and we really appreciate all of your kind words and generosity during your stay with us. We truly appreciate every word, gesture and treats. It was a pleasure to have had your family with us, and we will definitely miss you guys. We all wish your family continued success and also hope that you're enjoying your new house very much. Thank you very much again, and please keep in touch with us! Sincerely, Jasmine Mosher

"st john hospital"

5
29/03/2017

Close to hospital great value, clean rooms, breakfast not so much wish hotels would stop advertising free breakfasts and messing up my business expenses .but the rooms and service could match the delta.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Jeff, Thank you so much for leaving us a 5 star review. We are so honoured that you chose to stay with us, and glad to hear you enjoyed your stay. We are disappointed that we did not wow you with our breakfast, and would love to know what you would like to see in our breakfast when you stay with us. We really appreciate your honest feedback, and if you ever wish to let us know in more detail what we can do to improve your stay with us, please email me directly at [email protected] Thank you again for your generous feedback and we hope to see you again in the near future. Best regards, Jasmine Mosher

"Great Atmosphere!"

4
12/03/2017

I travel and stay at a variety of hotels in Atlantic Canada, and have been doing so for over 20 years. The staff at all levels of this hotel are #1 in service ! you can tell that they genuinely are concerned about the wellness of your stay and it shows through out the establishment from the time you pull in to the hotel parking lot. The grounds are clean and the plants and trees are well attended too! You are greeted as soon as you walk in and you know you are in a great environment. Rooms are clean and it is very seldom you find anything is lacking or broken in your room. If anything does arise the staff on the front desk are quick to correct it. Its a Hotel I would recommend to anyone that is looking for a worrisome stay with a home style attitude!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Bob, Thank you so much for your kind words and always choosing to stay with us when you're in Saint John. We are very privileged to have someone like you stay with us. All of us really appreciate your encouraging words, consistent loyalty and kindness. We look forward to having you back with us soon. Sincerely, Jasmine Mosher

"Excellent in every way!"

5
11/03/2017

Service was excellent! Every person who served me at the front desk was friendly, and willing to go the extra mile, eg. phoning for a taxi several times, helping connect with Wifi. A complimentary chilli was offered for supper the day there was a blizzard. Hot breakfast provided was excellent. The room was very clean.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Wendy, Thank you so much for giving us a 5-star review! We are happy to hear that you enjoyed our customer service and that we made your stay more comfortable. It was one of the worst storms we have ever experienced, but we certainly tried our best to make everyone feel as comfortable as possible. We really appreciate your kind words, and encouragement. Thank you, and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Nice Hotel for a good price"

4
24/11/2016

The hotel is located close to Champlain Mall and offers plenty of choices for food within walking distance. The rooms are clean and comfortable and the staff is friendly. I would definitely stay here again if I was in Saint John.

"Location, Location, Location!"

5
13/11/2016

Can't believe in all my years on business in Saint John, I've never stayed in this area. I love this part of the city, this is a newer Hotel and I love Best Westerns for value, convenience and comfort. Free breakfast is a huge bonus. Booked through Expedia, received an excellent rate as a result. Next door to several shopping plaza's, Winners, Dollarama are accross the street from this Hotel, East Side Mario's is literally just around the corner, 3-minute walk. Not to mention several restaurants are within 5-10 minutes wall and Sobeys & Superstore Grocery Stores are also nearby. Rooms have new comfortable beds, beautiful decor, fridge, coffee machine, can't recall a microwave although, might have been one (rarely would use one). Price is always right, booked a business room, huge desk, lots of surface space to work, loved it. I'll always book Best Western Plus when in Saint John in future.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Banjetta, Thank you very much for your kind review and we are happy to hear that you enjoyed your stay with us. It is wonderful to hear that you chose to stay with us and discovered all of our amenities surrounding our hotel. Thank you so much for your positive feedback. We work hard to ensure that our guests are happy and we appreciate this very much. Thank you for staying loyal to Best Western, and we are looking forward to seeing you again in the very near future. Sincerely, Jasmine Mosher

"Disapointing"

3
11/11/2016

Well, not as advertised. This hotel is showing its age. While the rooms were clean and the front desk staff were courteous, the hotel leaves much to be desired. The rooms were quite small for a new motel, the heat is off in every room before you arrive (including the gym, brrrrr), the room heat is blasted in by a very large fan by the window that billows out the curtain and is surprisingly loud and woke us up every time it kicked in, the pool was shut down (upset kids) and finally, the workout room equipment was old, malfunctioning, and poorly maintained. We have enjoyed Best Western's elsewhere, but I think this is one I would avoid in the future. Price was right though, I guess that is a plus.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Andrew, We are sorry to hear that you did not enjoy your stay with us. Please know that we take all of your feedback to heart and will work on them to improve our services. Our pool had a small defect in the filter tank, which is now rectified, so it is back up and running. We have taken careful note of the other items you have pointed out so that we can always improve and satisfy our guests. We do appreciate that you were specific in what we could improve on (so we can actually work on them) and truly hope that you will give us another go in the future. Sincerely, Jasmine Mosher

"Poor service"

1
02/11/2016

I stayed at this hotel for a conference I had to attend nearby. The first night when I checked in, the TV remote was missing, and the heating was not working properly. They did rectify the problem the next day, but was shocked they did not do a quick inspection on the room before giving it to me or any other customer. The cleaning service were also very poor in stocking up on the shampoos and bathroom supplies. Other hotels I have stayed at they always stock new supplies whenever they clean the room. The checkout time was 12 pm, I asked the hotel if I could stay an hour longer they advised they would charge me an extra $25.00. I found this to be strange as lots of hotel allow late checkout. Overall I was not happy with their service and would not stay again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ali, Thank you for your feedback and I am very sorry to hear that you experienced a bad stay with us. We are dedicated to working on our mistakes and will work hard to ensure that this does not happen again. We do appreciate your time to express your concerns, however I do encourage all of our guests to speak to management on property if anything is amiss so that we can rectify this problem immediately, rather than letting us know through trip advisor where we feel our hands are tied at this point. I truly feel you have experienced an abnormal service from us, and wish that you would consider choosing us again in the future and please ask for me directly. We will do our very best to ensure that you have a pleasant stay with us. Sincerely, Jasmine Mosher

"A Good Place to Stay"

4
26/10/2016

We were headed back to Nova Scotia from Boston and it was getting late. I booked a room at the Best Western Plus in St. John and found a very comfortable, clean room at a reasonable price. The only thing we did NOT like was the pillows. They were very firm and large and it was not easy to get comfortable. But the room was great and the included breakfast was much better than the typical make-your-own-waffle offering. There were scrambled eggs, hash browns, oatmeal, fresh fruit salad, and a large selection of cold cereals, breads, and so on. I would be happy to stay there again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Myra, Thank you very much for your review. We are happy to hear that you enjoyed your stay with us, and we also really appreciate your feedback on the pillows. We will take this to heart and work on that. We would love to see you again in the near future, and hopefully correct the pillow issue by the time you return. We really enjoy having you here. Thank you for choosing the Best Western Plus in Saint John and for taking the time to review our property. Sincerely, Jasmine Mosher

"Lovely Overnight Stay"

5
23/10/2016

We wanted to drive the Fundy Trail and see the St. Martins Sea Caves on our fall color trip to the northeast this October. We spent one night in this hotel in Saint John, and really enjoyed our brief time there. The hotel was easy to get to from NB Route 1 and near a shopping center with several restaurants. Check in was quick and easy and the receptionist quite helpful and pleasant. The room was spacious, good wheelchair access for anyone who may need that, the king bed quite comfortable, good light and plentiful electrical outlets. The bathroom had a large, walk-in, not roll-in shower, with a built-in bench seat and decent water pressure. Breakfast was included and it was on par with most hotel breakfasts - good selection of both hot and cold items.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Linda, Thank you very much for sharing your feedback. We are happy to hear you enjoyed your stay with us! The Fundy Trail to see the fall colours sounds wonderful - it must have been so beautiful. St. Martin's Caves is always a great choice. Thank you for choosing to stay with us, and we hope that you will get a chance to come visit us again in the near future. Sincere regards, Jasmine Mosher

"Weekend away"

4
17/10/2016

We booked this hotel due to the location and ease of access. The check in went quick and the rooms were very clean and beds were excellent. They serve breakfast from 6AM to 10 AM they provide a coffee maker and fridge in the room. They have a beautiful pool and gem room. We thoroughly enjoyed our stay.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Darren, We really appreciate your feedback and are happy to hear that you enjoyed your stay with us. That is the most important part of our day - to ensure that our guests have a great experience while staying with us. We hope you get a chance to come stay with us again. Thank you for choosing the Best Western Plus in Saint John. Sincerely, Jasmine Mosher

"Friendly staff and nice breakfast"

5
06/10/2016

This hotel is typical Best Western Plus. The location is right in the middle of a newer area of Saint John. You will need to drive to get to the ocean or uptown. Close by are restaurants and chain stores. The staff however are extremely helpful and friendly and actually helped us a few times to find things in the city. The rooms are clean and comfortable. The heater is a little loud but you can adjust by turning to low. Was here for business and used the business centre to print a copy of a document. There is also a pool and gym on site. Very nice little hotel :)

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear abj_1983, Thank you so much for your review! We are so pleased that you enjoyed your stay with us, and that all of our effort were appreciated by you. We love having you here. Thank you for choosing to stay with us and we certainly hope to see you again in the near future. Best regards, Jasmine Mosher

"Friendly front desk staff"

5
06/10/2016

We made the mistake of not phoning ahead and were disappointed to learn that hotel accommodations were not to be had due to the St. John refinery shutdown for maintenance. However, the two staff at the front desk were so helpful in trying to help us secure other accommodations. They were pleasant, friendly and sympathetic to our (self-induced) plight. We appreciated their time and efforts on our behalf.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Glenda, We are very sorry to hear that we could not accommodate you, when you came looking for our hotel specifically. However, we are also happy to hear that our staff could help you look for an alternate place for the time being. We really appreciate your loyalty to Best Western and we hope that we will get the chance to have you with us on your next visit to Saint John. Thank you again for choosing our hotel and for all of your kind words, which I will pass onto the staff. Have a great day, Jasmine Mosher

"GPS"

4
27/09/2016

A GPS for Canada is something we will bring with us when we travel to the country again! St John is a LOT bigger than we thought! The lady at the desk stated that they are considering renting them as most people from the states had the problem as we had. WE considered adding the map to our GPS but the company wanted $79!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for leaving a review for our hotel. It was a pleasure speaking to at the front desk at your checkout. We are happy to hear that you are considering visiting Canada again. There are so many hidden gems even in this province alone - I'm sure you will make a lot of fond memories along the way. If you ever wish to stay with us again in the future, we would be more than happy to offer more places to visit. After our conversation, I also realized that if you have a smart phone, you most likely have a GPS app built into your phone that you could use for free when navigating in Canada. I use it for when I travel down to the States. Hopefully this helps! Thank you again for everything, and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Very comfortable overnight in Saint John"

4
12/09/2016

Nice BW Plus hotel. Room and hotel facilities were clean and in nice shape. Staff was very helpful with tourist advice. Comfortable accommodations all around. Complimentary breakfast was pretty average. Travelers should know this is located in a larger shopping mall and some distance from the Saint John waterfront and other tourist spots.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Edward, Thank you very much for your kind review. We are happy to hear that the staff were helpful and that you enjoyed your stay with us. Hopefully you enjoyed your visit to Saint John and got to explore the Bay of Fundy. We hope to see you again in the near future. Best regards, Jasmine Mosher

"3 day stay"

4
10/09/2016

Hotel was very clean. Staff was friendly. They are doing renovations. Carpets could be replaced but clean. We had a king suite with sitting room, and separate bedroom with king bed. Bed was very comfortable and were pleased with the price. Breakfast included was ok and staff very nice. Room had a small fridge and two tv's. Would stay again no question.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Sylvia, Thank you very much for choosing to stay with us and for taking the time to write this review. We are so glad you chose our parlour (junior) suite and enjoyed your stay with us. We will work hard to ensure that you always have a pleasant stay with us. We were not doing a huge renovation, just installing some decorative wall panels in the hallway for your viewing pleasure - but we can't wait for them to be done so that you can enjoy it thoroughly. Thank you again for your kind words and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"Very pleasant experience"

4
09/09/2016

Facility was clean. The staff members were friendly - speaking to you when meeting you in the hallway or elevator.. Convenient location with shopping and restaurants nearby. The breakfast was good with good selection.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Brian, Thank you so much for taking the time to leave a review of our hotel. We really appreciate your kind words. It is our pleasure to take care of our guests and to greet them. We want everyone to feel welcome while they are staying with us, and really appreciate you choosing our hotel over all the others in town. Hopefully you and your wife had a safe trip back home to Bridgewater, Nova Scotia. We loved having you here and we hope to see you again soon. Sincerely, Jasmine Mosher

"Just average."

3
08/09/2016

I'm a reward member and stay at Best Westerns without a second thought. But this one is a long way from downtown (if you are planning to do a walk or visit a downtown venue), not as well appointed as many others, and the air conditioner had a noisy fan (again not the level of maintenance I expect from a BW). Perhaps the standards are lower in Canada or the competition for guests is less intense.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
First of all, thank you so much for being a rewards member. We really appreciate your loyalty to Best Western, and we hope that you're earning a lot of bonus points! Secondly, I am sorry to hear that we did not exceed your expectations. That is very disappointing to hear, especially because we really care about taking care of our guests and strive to provide a pleasant stay for all of them. We are only a 8 minute drive to downtown, but I understand your point in that we are far for travelers that wish to walk around in the heart of Saint John. For guests that like the experience of spacious, free parking and free hot breakfast, we still strive to be the best in town. We hope to work on things that we can improve on so that we can cater to as many different types of travelers as possible. We do value your feedback, as that is your true and honest opinion. Hopefully you will consider coming back to stay with us. Thanks again for your input and for being a valuable loyalty member. Sincerely, Jasmine Mosher

"Overnight stop to our destination."

3
01/09/2016

We stayed here on our way to the states and on our way back. The staff is very welcoming and the hotel is very clean. The breakfast was good, fresh fruit, cereal, eggs, sausages. My only disappointment was the beds. On our first night the bed was of the cheap springy kind. On our way back it was a better quality one with a pillow top but it was old and sagged in the middle. So my guess is that some rooms have newer beds than others. I would expect better beds than the ones we had for the price we were paying. I'm hoping they will be getting newer bed soon. This is why I can only give it 3 stars otherwise it would be a five.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for your valuable feedback. We use quality mattresses (Simmonds beauty rest), and all of our mattresses are of the same brand. However, we will take your concern, and investigate and fix any problems if any of our beds are not up to standard. We want our guests to have the best experience possible. So thank you again for giving us your feedback and we truly hope that you will come back and have a wonderful experience with us. Sincerely, Jasmine Mosher

"Very clean hotel and fairly large room with barhroom."

5
28/08/2016

This was a very good clean hotel with fairly large rooms and a nice bathroom. The beds were comfortable. The breakfast could have included a few more items like bagels which would have improved it. Some items were a bit cold. As I had spent several nights at different hotels and had a complimentary breakfast many times I know it could be better. The hotel is very close to the shopping mall and all the restaurants so an excellent location. I would stay at this hotel again if I ever visit St John in the future.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Carol, Thank you so much for your valuable feedback. I appreciate that you took the time to give us an honest review, and for choosing to stay at the Best Western. We definitely look forward to seeing you again in the near future! Have a great day, Jasmine Mosher

"Expectations met!"

5
28/08/2016

This location was perfect for our route we had planned and we were not disappointed. The room was clean and comfortable. Air conditioning was a bit loud but we were so tired it didn't bother us. The complimentary breakfast was okay and got us on our way for the day. There is an indoor pool and gym but we didn't use it. Overall, an excellent place away from home!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Maureen, Thank you very much for choosing to stay at the Best Western. We value your feedback and appreciate that you enjoyed your stay with us. We wish you a wonderful trip and hopefully we will get to see you again in the near future. Sending you our best regards, Jasmine Mosher

"vacation"

5
28/08/2016

great rate clean place motorcycles welcome..pool was ok could've been warmer..no hot tub , breakfast was eggs sausage the usual garb..well maintained an very clean..front desk very helpful as to shuttles where to eat ect...beds very comfy

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear spaceylee1, Thank you very much for taking the time to give us a review on Trip Advisor. We are happy to hear that you had an enjoyable stay and that our staff gave you great service. We also hope that you enjoyed exploring the historic city of Saint John! Enjoy the rest of your trip on your motorcycle, and we hope to see you again in the near future. Sincerely, Jasmine Mosher

"avoid the suites!"

2
25/08/2016

We booked a suite: room for us and sofa bed for our daughter. We paid $160. The hotel was quiet, check-in was practically instant, and everything was clean and in good shape. Unfortunately, the mattress was terrible - I woke up with back pain. The air conditioner was incredibly loud - it sounded like tanks rolling into our room every time it fired up. The strangest thing about this "suite" is only the bedroom has air conditioning / heat, which means you have to leave the bedroom door open or the sofa bed occupant would suffer in stuffy heat / freezing cold. This really reduces the effectiveness of the suite - you might as well save your money and get a room with two beds in it... The half pillows are just a bizarre thing - I've seen them at other Best Westerns and I can't imagine I am the first person to remark on how irritating they are. Ours were so puffy they were basically like sleeping with your head on a sphere.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Mike, It is very unfortunate to hear that you did not enjoy your stay with us. We aim to exceed guest expectations and of course we are disappointed to hear that we did not achieve that. Although our King parlour suites provide excellent value (only $20 more than our standard rooms) for what it features and are favourites among many of our guests, we acknowledge your valid complaint that there is only one air conditioning unit in the bedroom of this smaller suite type. Just to give you some options in the future (if you're interested), our larger executive suites have air conditioners in each of the rooms. We will take a look at the air conditioning unit for excessive noise, as you had mentioned, and certainly fix what we can. Thanks for your valuable feedback and hopefully we can make some improvements based on your comments. Sincerely, Jasmine Mosher

"Time and Again"

5
24/08/2016

I use this hotel about 20 nights a year and am seldom disappointed. The staff are friendly and efficient and the complimentary breakfast is one of the better ones I've experienced. The location is excellent for my purposes.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ann & Skip, Thank you very much for your kind words and for leaving a review on Trip Advisor. We are happy to hear that you love to stay with us, and that you are well taken care of by our staff members. We hope to see you again very soon. Warm regards, Jasmine Mosher

"Short and sweet"

5
20/08/2016

We were greeted very warmly by the young woman at the desk despite having to deal with a difficult couple just before us. Very helpful in directing us to some local cuisine after a long day. Our room was very orderly and our breakfast was creative and hot. Great service.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Rhonda, Thank you very much for your kind words and for leaving us a review. We are happy to hear that we took good care of you during you stay with us. Thank you very much for choosing to stay with us! We hope to see you again soon. Sincerely, Jasmine Mosher

"experience"

4
19/08/2016

amazing staff, good breakfast and tidy rooms.would definitely recommend.good location, ambience. pleasant experience. family absolutely loved it . would recommend anyone visiting st johns for pleasure or business.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear 88anilr, Thank you for leaving us a review on Trip Advisor. We are so glad to hear that you enjoyed your stay with us. Than you for recommending us. All of our staff members work very hard to ensure that our guests have a great stay. We hope your family will be back to visit us again soon. Best regards, Jasmine Mosher

"The Staff at the hotel makes the difference"

5
16/08/2016

We stayed here for two nights on our trip to the Maritimes. The hotel appeared very upscale for a Best Western, not what one would expect and we thoroughly enjoyed our stay. Everything at the hotel met and exceeded our expectations! The front desk staff was excellent and helped make our trip a memorable one. Stacey was extremely helpful in recommending us places to visit around Saint John, Nova Scotia and PEI. We really appreciated that she stayed almost an hour AFTER her 10:00 pm shift to act as our travel advisor. We followed her travel advice and headed to the Sea Caves where we had the best seafood chowder. We went to see the Hopewell Rocks and stopped at Ingonish Beach along the Cabot Trail and Basin Head Beach in PEI, all worthwhile stops as recommended by Stacey. Thank you Stacey for your dedication, commitment, enthusiasm and genuine effort to help us with our travels. The staff at the front desk is usually what makes the difference between a good hotel and a great hotel. We would definitely look to Best Western for future travel plans.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear JL Speedy, Thank so much for all of your kind words and recognizing our superstar Stacey. She is exceptional in so many ways, and a genuinely good-hearted person. She always goes above and beyond for people she encounters and helps stranger beyond call of duty. We are always happy to have our staff recognized, and I know that Stacey is too humble to accept the compliments but she appreciates all of your kind words and for taking her advice. Thank you again for your tribute to Stacey and for choosing to stay with us at the Best Western Plus Saint John. We look forward to seeing you again in the near future. Sincerely, Jasmine Mosher

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3
16/08/2016

hotel was clean and stfaff was friendly and professional..breakfast area was a befuddled mess both mornings with people bumping and looking confused due to the slow toaster and the arrangement of the food...terrible order..made no sense.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Marion, Thank you for your review. We are sorry to hear that you did not enjoy your breakfast with us. We will take your feedback to heart and try to improve on those items. All of our staff work very hard to ensure that our guests have an enjoyable stay so we are disappointed to hear that we did not exceed your expectations. We will work harder to address those items so that you can have a much more pleasant stay in the future. Sincerely, Jasmine Mosher

"Great experience - great location"

5
15/08/2016

Nice hotel located near every service, including restaurant and shopping center. The breakfast is good but too busy. So we don't have enough space to take our food. The personnel is great and help us to find good restaurent for lunch and diner.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Alain, Thank you very much for your generous review. We are happy to hear that you enjoyed your stay with us and that our staff provided you with all of the information that you needed. It is our goal to ensure that all of our guests enjoy a memorable stay and that we can help you find your way around the city and give you the best recommendations that we possibly can, so we are happy to hear that we achieved this. All of our staff will appreciate your comments and we hope to get to see you again in the near future! Sincerely, Jasmine Mosher

"This is NOT your average Best Western"

4
11/08/2016

Although well out of downtown, the property is near the airport and some major malls. The property is new, clean, attractive, and well-maintained by an accommodating staff. It offers a comfortable stay and good value for money.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Nick, Thank you so much for your review of our hotel. We really appreciate that you chose to stay with us, and had a great stay. We hope you had a wonderful trip to Saint John, and we hope to see you again in the near future. Kind regards, Jasmine Mosher

"Convenient stop!"

4
08/08/2016

We stayed in St. John for just one night and this hotel was a good stop for us. It was very conveniently located and close to lots of restaurants. We didn't arrive with much time to fully explore the area before we headed out for our next stop on our road trip, but we did go to St. Martin, which was relatively close. The hotel was clean and comfortable and the staff was friendly. The breakfast was also good and we were happy there was a high chair available for our daughter (often not the case at hotel breakfasts!).

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Deborah, Thank you for choosing to stay with us on your trip to Saint John. We are so happy to hear that you got to visit St. Martin's caves, which all of us highly recommend when tourists visit Saint John. We are glad to hear that you enjoyed your stay with us, and hopefully you had a wonderful trip and will come back in the near future to explore the Fundy Trail and Hopewell rocks! Thanks again for leaving us a review, and we hope you have a wonderful day. Sincerely, Jasmine Mosher

"Excellant location close to St. John's attractions"

4
04/08/2016

From the time we arrived until we checked out the hotel staff was very helpful. The bed in the room was like sleeping on a cloud, we heard no noise from adjoining rooms, and the breakfast in the morning was very good. Nothing bad to say about this Best Western Plus and we would definately stay there again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear jmc55ma, Thank you very much for leaving us a review and for choosing to stay with us. We are happy to hear that you enjoyed your stay with us. All of us work very hard to ensure that our guests are happy. We truly hope you enjoyed your visit in Saint John, New Brunswick, and look forward to seeing you again in the near future! Sincerely, Jasmine Mosher

"A typical Best Western Plus"

4
01/08/2016

A typical Best Western Plus. The rooms are clean and everything is in working order. The breakfast could have been better. The hot options were scrambled eggs and sausages, not very tasty. Another con is the location. It is a bit far (few minutes drive) from the main city's attractions (Market square, Reversing Rapids, etc.).

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you for choosing to stay with us. We are disappointed to hear that you did not enjoy our complimentary hot buffet breakfast. We are always working on improving so we do appreciate the feedback. We hope you enjoyed your visit in Saint John and hopefully we will get to see you again in the future. Kind regards, Jasmine Mosher

"Nice place to stay ..."

4
29/07/2016

We stayed at this hotel for one night while on our way to Boston. Overall we had a great experience. The check-in was fast and the staff nice. The room was great. Breakfast was better than on other hotels.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for choosing to stay with us. We really appreciate your kind review and encouragement, and this will be passed onto our hardworking staff members. We hope you had a great time in Boston and hopefully, we will get to see you again in the near future. Sincerely, Jasmine Mosher

"An okay hotel"

3
20/07/2016

We stayed here after taking the ferry from Digby to St. John. The front clerk was a little grumpy but we had arrived a little late. The next morning the breakfast was ok and the pool was fun. I probably wouldn't go out of my way to stay here again but it was fine.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Dan, We appreciate your feedback and although we are disappointed to hear that you wouldn't go out of your way to stay with us again. Part of our goal is to provide exceptional customer service, and we are sorry that we have not achieved that. Hopefully we will get to see you again, as we would love the chance to show you our true hospitality! Kind regards, Jasmine Mosher

"What should be expected From Best Western."

4
13/07/2016

The rooms (We stayed twice on our Vacation -coming and going.) were both very nice. The staff was helpful and friendly. The rooms were clean and comfortable Quiet, with excellent beds. The hotel was well located. The staff, both at the front desk, and in the breakfast room were most excellent. The lady in the breakfast room made great coffee.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Dave, Thank you very much for your kind review. We are happy to hear that you were able to enjoy our complimentary breakfast and your stay with us. We do the best we can for our guests, and it is always a pleasure to hear feedback such as yours. We will be sure to pass this along to the staff. Hopefully, we will get to see you again on your next trip to Saint John. Have a wonderful day! Sincerely, Jasmine Mosher

"A good place to stay on your way."

4
13/07/2016

Large room, comfortable. but a bit dated. We where on our way from Halifax to NY and choose this location for the site that it's located in. It's a big commercial site with a Walmart and a Mall near by. You can't expect too fancy hotel but it's fair and the stuff is friendly and helpful and there is a good complimentary breakfast before your next day driving.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Eduard, Thank you for leaving us a review on Trip Advisor. We really appreciate you choosing our hotel, and we definitely aim to take care of each and every guest that stays with us. We are glad to hear that you enjoyed our service and free breakfast! We would love to see you again in the near future. Best regards, Jasmine Mosher

"Friendly staff, clean rooms!"

5
12/07/2016

Yes, this BW is in a commercial area, but it certainly offers the traveler a warm welcome and a clean room. Two restaurants are within walking distance; we tried Swiss Chalet and it was very good. The complimentary breakfast has something for everyone. I have discovered over the past five years of returning to BW that you can't go wrong.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Alice, We really appreciate you choosing our hotel and we are happy to hear that you enjoyed your stay with us, including our free hot breakfast. Thank you for your kind words, and for being a loyal Best Western patron. We certainly hope to see you again in the near future! We wish you a fantastic weekend. Sincerely, Jasmine Mosher

"Great room"

4
11/07/2016

The room was spacious and the bed was extremely comfortable, friendly staff and since they need at least 200 characters, I'll start with Mickey Mouse, Donald Duck, Pluto, Goofy, Minnie Mouse, Speedy Ganzales, Under Dog, Bugs Bunny, Tasmanian Devil, Elmer Fudd,Woody Woodpecker, Homer Simpson, Fred Flintstone, Clarlie Brown. Popeye, Rocky, Bullwinkle, sorry but that all of I can think of for now

"Best Western Saint John"

5
08/07/2016

Just a great place to stay, clean and comfortable rooms, a lovely selection of items for the breakfast in the mornings and above all friendly staff that take time to speak to you and make you feel welcome.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Raymond, Thank you very much for your kind review! We are happy to hear that you enjoyed all of our amenities and service. We love accommodating our guests and to make them feel at home - all of the staff members will be happy to read that you enjoyed your stay with us. Thank you again and we hope to see you again in the near future! Sincerely, Jasmine Mosher

"Excellent staff"

4
08/07/2016

Stacey at the front desk was just super. She took the time to write out detailed directions to the Digby ferry, which we really appreciated. What a lovely person to welcome guests. Room was clean. The bed was comfortable.

"Suite disappointment "

2
07/07/2016

I booked a suite several months in advance because I knew my husband and I would appreciate out own space after a long day of driving. The room had a strong odour, similar to the smell carpets have when they've been steam cleaned. It was hard on the lungs. We took the kids swimming and the water was so cold that they only stayed in about 15mins and wanted out. (There is no hot tub). Returning to the room we tucked the kids into the King bed and we decided to watch some tv in the living room. When we decided to pull out the sofa bed and move the kids we discovered the sofa bed was not made up! The spare pillow in the closet didn't even have a sheet cover. My husband went to the front desk and several minutes later they brought the bedding to us. The pad on the sofa appeared urine stained (photos included) and the sheets they brought up had a tear in them. When you pay extra for a suite and have to make your own bed up late at night when you just want to sleep, it is frustrating.

"over night stay"

4
02/07/2016

very clean hotel & easy on/off to the highway. the staff was all friendly & helpful. the breakfast buffet has a nice variety. yesterday was Canada day ~ so everything around us was closed. but there is planet of shopping options close by.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Kathryn, I sincerely hope you enjoyed some Canada Day festivities in Saint John while you were visiting us! We are so pleased to hear that you enjoyed your stay with us, and that you enjoyed our services. Thank you so much for choosing our hotel in Saint John. It was an honour to have you with us, and we really hope that you had a great trip back home. We hope to see you again in the near future. Kind regards, Jasmine Mosher

"Not bad"

3
28/06/2016

This place is decent but nothing to rave about . Actually I could end the review there but TA always wants more . Everything was OK . Bed , shower , room , location , price service , breakfast ; all OK . WIFI was terrible . It kept cutting out when I was trying to watch a streaming show . Made me crazy .

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for leaving us a review. I am very glad that you mentioned the wifi issue, because we need to hear what our guests liked and did not like about our hotel so we can always work becoming a better hotel. I recently worked with one of our guests who was having similar issues with the internet - he had great signal, but kept getting kicked off and had to re-login with a password. We connected him with our internet tech support (there is a tent card in each room with a support number which the hotel pays for, to ensure EVERYONE is happy with internet before they leave our hotel) and within minutes, the tech support found out that he had an apple device, which unfortunately sometimes has a malfunction that jumps around different networks when there are multiple good-strength networks available, which is why he was getting kicked off the network. They corrected this issue right away. We do encourage all of our guests to always contact our paid support team, that can address almost every technical difficulty related to internet while staying with us. We pay for a premium internet package so that our guests can have a good experience with us (we know how important good Wi-Fi is, when traveling) so we encourage to use this if you ever experience any issues. I'm sorry that we could not help you while you were here but I hope you will consider staying with us again. I will do everything I can to make your stay comfortable and pleasant. We would love to see you again in the near future and thanks again for leaving a review. Sincere regards, Jasmine Mosher

"Average Hotel, Average Price"

3
24/06/2016

Saint John, NB was a stop during our 2,000 roadtrip around New England and Eastern Canada. I can't say there was much appealing about the town itself but we were looking forward to our room at the Best Western Plus. It came with a Jacuzzi in the room! After driving for 10 hours, that sounded nice. Well, the water was gray, so we didn't use the Jacuzzi. =( The rooms were large enough and plenty clean. The breakfast was average for a hotel of it's class. We stayed at a few Best Western's during our 2 week road trip. I'm not sure what made this particular one a "Plus." It wasn't bad but certainly wasn't anything spectacular.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your review. We will take everything you have said to heart and work on the mentioned items. We are sorry that we could not exceed your expectations but we are definitely trying our best. We hope that we can become even better and blow you away on your next trip! We really appreciate your comments and hope that you will continue to be a loyal Best Western member. Have a wonderful day, Jasmine Mosher

"Great room! "

5
23/06/2016

We stayed two nights - spacious clean airy rooms with very comfy beds and linens. Could open window which was great and rare in most hotels. Fridge and coffee maker were good to have. Need a car to stay here. Was a 10 to 15 min drive to downtown inference centre. Front desk staff helpful. Pool looked good - smallish but clean and pleasant looking. Is on edge of town near box stores but better rooms than delta and Hilton hotels downtown. Simple breakfast included. Restaurants avail in close walking or driving distance.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us such a positive review. We are glad to hear that you enjoyed your stay with us, and so honoured to have had you pick us over the Hilton or the Delta. We will try our very best to keep it up so that when you visit us again, you would consistently enjoy our friendly service and clean rooms, which is always our goal. Thank you again for your kind words and we hope to see you again in the near future. Sincere regards, Jasmine Mosher

"Great hotel - Fantastic location!"

5
20/06/2016

The hotel is nicely decorated, the breakfast area is convenient. Room was a good size. The location is fantastic - easy to get to coming into the city, and close to lots of shopping, restaurants, etc. The hotel staff were very friendly and efficient. Lots of parking available as well!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Tessa, Thank you very much for your kind review of our hotel. We are so happy to have accommodated you, and to hear that you enjoyed your stay with us. It is guests such as yourself that really brighten our day! Thank you again for your kind words and we hope to see you again on your next trip to Saint John. Sincerely, Jasmine Mosher

"very clean and superb staff"

5
19/06/2016

Staying here was one of the best highlights from the fresh linen and non commercial smelling sheets. What was surprising was the way the staff reassured us about not having any little buddy. They even had some coupons and advice for us on where the locals go out.

BWPlusSaintJohn, Guest Services Representative at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for your kind review of our hotel. We are more than happy to hear about your pleasant experience while staying with us. We are proud of the knowledge our front desk staff has about the area and it's good to hear they helped you with all the information you needed. We certainly hope to see you again in the near future. Please come visit us again on your next trip to Saint John! Met vriendelijke groet, uw Nederlandse frontdesk medewerker, Rob.

"Returning from East Coast Motorcycle Trip"

5
19/06/2016

The location of the hotel was good for us, given the prices closer to the city centre. Just so happens a Rib Fest was just down the street at a fair grounds so we took in some local music. Good restaurant 3 Mile Rib and Steak House within waling distance even a Boston Pizza. Very quiet location and extremely comfortable beds. Overall would stay at this location again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for your kind review of our hotel. We are so happy to hear that you enjoyed your visit in Saint John and had the chance to experience the Rib fest. Reading your review takes us back to that wonderful weekend of good food, music and crowd! We certainly hope to see you again in the near future. Please come visit us again on your next trip to Saint John! Sincerely, Jasmine Mosher

"Spring Fling"

3
31/05/2016

Location is good as it is right in a "Big Box" mall area as well as the largest indoor mall in Saint John. Great location for restaurants and easy access to highways to get into downtown or out of town.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for taking the time to leave a review of our hotel. We are happy to hear that you enjoyed our location and we hope to see you again soon!

"Not bad"

3
25/05/2016

Nice staff. Bed was a bit lumpy. Hotel a bit dated but it did the trick. Breakfast was good. Wifi speed was good. Room was right next to a busy road to a little loud. Overall I would stay again. I give it a 7/10

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Michael, Thank you very much for your review. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again in the future. Sincerely, Jasmine Mosher

"Best Part was Stacy"

5
23/05/2016

The hotel was nice, but what made it outstanding was Stacy. She had so many ideas on places to visit and things to do. Her personality made our stay at this hotel memorable. She changed or room to a quieter location, away from a room with noisy children without hesitation. Wish there was a Stacy at every hotel I stay at. Hotel is located in an area of strip malls and warehouses. Nothing attractive for me.

BWPlusSaintJohn, Guest Services Representative at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear John, Thank you so much for your kind review!! It was a pleasure to have you both stay with us, and I am so glad to have met the two of you and that I was able to share with you some of the many places I love, and that hopefully you loved as well. I'm glad you had such a memorable visit with us. If you travel this way in the future, we would love to have you stay with us again. Safe travels!! Stacey :)

"Friendly and eficient welcome"

4
17/05/2016

The rooms and facilities are fine and at the level one would expect from the brand. The desk and breakfast room staff, as well as those charged with cleaning and maintaining the room are friendly and efficient. There is nothing to deter anyone from staying here while on a visit to Saint John. Nearly there is very good access to food and other shopping, and plenty of dining choices within 5-10 minutes of the hotel. On the downside, a minor complaint is that the breakfast is only OK. It is good enough for what it is but somewhat limited.

"Happy to it"

4
10/05/2016

My stay was as good as usual with other Best Westerns. Room was clean and spacey. Front desk was friendly and helpful. The only thing disappointed us was the little noisy air conditioner working on quiet night background, and the slow WIFI connection.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Vincent, Thank you for your loyalty to our brand, and we really appreciate your kind words. Thank you for bringing the issues to my attention, and please note that we will use this to better serve you! In your future stays with us, please let the front desk know, or use the internet tent card on your desk to ask for technical support if you ever have issues with wifi. We pay for the service, so that they can technically assist any guests with wifi issues to resolve them right away. We want you to have the best stay possible, so please make sure to use this service that the hotel pays for. Again, thank you for bringing this to my attention and hopefully this will assist in your future stay being even more pleasant! We look forward to seeing you back again soon. Sincerely, Jasmine Mosher

"Home away from Home"

5
22/04/2016

I travel frequently to Saint John and always stay here at the Best Western Hotel. It's conveniently located around restaurants and shopping areas. Accommodations, services, and staff are great. For me it's a home away from home.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Derek, Thank you so much for your kind review and it is definitely our pleasure to host you whenever you are in Saint John. We really appreciate your patronage, and we look forward to your next visit. Have a wonderful day! Sincerely, Jasmine Mosher

"Excellent value"

5
16/04/2016

Located on the outskirts of the city, this is an excellent value. Easy to find, modern, clean, very pleasant staff, very good free breakfast, indoor pool and a small gym, free wi-fi, and free parking.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Ivan, We really appreciate you choosing to stay with us while visiting Saint John. We value your generous feedback and loyalty and hope to see you again in the very near future. Have yourself a wonderful day! Sincerely, Jasmine Mosher

"Will be back! "

5
12/04/2016

Have stayed twice at this location. Easy access from hwy. Lots of options very near for extra time on your hands for shopping, dining, movies, etc. Rooms very comfortable, staff very helpful, great breakfast (hot and cold) options. You get what you pay for and I believe that the convenience, comfortability, and overall experience at this location worth my money. We will be back. :-)

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning, Thank you very much for your generous review. It is our pleasure to have accommodated you, and we are very happy to hear that you enjoyed your stay with us. We are definitely looking forward to having you back, and will work hard to ensure that we keep up with everything that makes you return to us. Sincerely, Jasmine Mosher

"Weekend getaway"

5
10/04/2016

Once a month I take a few days to getaway from my at home job. This hotel was totally relaxing, quiet and clean. Close to shopping, movies and great restaurants. We highly recommend this hotel for its affordability, convenience and friendliness!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Peggy, Thank you so much for choosing the Best Western Plus in Saint John for your getaway. Your kind words are very much appreciated and we are so honoured to have had you stay with us. We truly hope that your getaway was relaxing and you feel refreshed and recharged. We hope to see you again in the near future. Thanks again for the generous review! Sincerely, Jasmine Mosher

"great service"

4
10/04/2016

great service from the breakfast staff, overall clean and curtious, great spot beside shoping and not far off highway. overall price was average, wouldn't say it was great nor would I say it was low. average price, great to see staff go the extra mile and care about there guests.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Bryan, We are so happy that you chose to stay with us, and that you received great service from all of our team members. We really care about taking care about our guests so I will make sure to share your review with the rest of the team. Thank you for your kind words, and we hope to have the chance to accommodate you again in the near future! Have a wonderful day, Jasmine Mosher

"Unless you came from 1997 in a time machine, don't stay here."

2
09/04/2016

Room is okay, bed is soft, but way over priced for what you get. Regardless, what is frustrating is the internet connection. Remember when you got your first computer and you connected via dial-up and it took you 9 months to download one song? The Internet connection here is worse. It's like I am writing the computer code myself with an ink and quill and then having a turtle deliver it to a grilled cheese sandwich who then has to evolve the capability of entering the information, getting a reply and then handing back to the turtle to bring to me. Truly awful. If you are looking for a place off the grid where no one can reach via the Internet this is the place, like going back in time, I am expecting a tyrannosaurus to knock on my door any second.

"Not Bad"

3
08/04/2016

Decent Hotel, nice and close to Boston Pizza, Easy to find, Comfy Beds. Half decent included breakfast. Prices are a little high, but if for business users just barely acceptable if your limit is 160.00 Easy trip to airport from here as well.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Robert, I am happy to hear that you had a nice stay with us and that our location was convenient for you. It is very important to us that all of our guests have a pleasant stay, and your words mean a lot to us. Thank you for choosing to stay with us, and we hope that we have the chance to accommodate you in the near future. Have a wonderful day, Jasmine

"Good service and location"

4
08/04/2016

Was here for work for a few days. The location is well setup with lots of restaurants nearby. The gym was quite small..didn't get a chance to see the pool though. The breakfast was large and plentiful!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Roger, Thank you for choosing to stay with us and we really hope you had a pleasant business trip. We are happy to hear that the location was convenient for you, and that you had the chance to enjoy our breakfast! We are making some more improvements in the very near future, so hopefully you will get a chance to stay with us again and we will get the chance to accommodate you even better. We really value your loyalty, and appreciate all of your feedback. Thank you again. Best regards, Jasmine Mosher

"Excellent hotel, always stay here!"

5
23/03/2016

We always stay at Best Western. It has the pool, wifi and you can can a room with 2 separate living areas which we love because of the kids. They have their own space and tv. The staff there are very friendly and everything is clean and fresh. Only wish is that they had a hot tub.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you very much for your kind words and for taking the time out of your day to give us a review. It is a pleasure to have you with us and we will definitely keep your suggestion of a hot tub in mind if we ever do an expansion. Thank you again, and hoping to see you again soon! Sincerely, Jasmine Mosher

"Awesome location and place to stay."

5
20/03/2016

The rooms were large with lots of space to move around, even with a cot set up. We all commented on how quiet it was and how comfortable the beds were - including the cot. Everything was extremely clean and the breakfast had lots of variety and everything from the juice, to breads, to the hot items were kept full and at the correct temperature. We were there to attend a family funeral held nearby, so we didn't have time to do any shopping, but from what we saw, this would be the perfect place to stay for a shopping weekend because it's pretty much right in the center of the major shopping district. The only "bump" we had was we were given the wrong wifi code at check in, but it just took a quick call to the front desk to remedy this.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for giving us your feedback and it was our pleasure to host your family. We are very glad to hear that you had a great experience with us and we really appreciate you choosing to stay with us out of all the hotel in Saint John. We value your loyalty, and comments and we will work hard to ensure that we will be able to provide you with a comfortable stay again in the future. Thanks again and we hope to see you again in the near future! Sincerely, Jasmine

"Great stay!"

5
20/03/2016

This was a wonderful place to stay! Very comfortable beds, very clean rooms and great staff. I would recommend this hotel. The only negative comment I would have is ther was no fresh coffee available in the lobby during check in.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Good morning Melissa, Thank you so much for your generous review on Trip Advisor. We really appreciate you choosing to stay with us. We apologize about not having fresh coffee available upon check-in and will work on this item for sure. Thank you again for your loyalty and opportunity to correct anything that we can work on. We hope to see you again in the future. Have a wonderful day, Jasmine Mosher

"Great place to take our grandchildren to."

5
15/03/2016

Best Western Plus in Saint John ,New Brunswick is a great place to stay.It is close to lots of shopping and restaurants but best of all the staff is very friendly.The morning breakfast is excellent and free.We will be staying again.

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Margaret, Thank you so much for your wonderful feedback. It is a pleasure to know that you enjoyed our customer service, and I will be sure to pass this along to our team members, as your review will put a smile on their faces. Thank you for choosing to stay with us and we are happy to hear that you also took advantage of our morning breakfast to set you off for the day. It is our goal to make our guests happy and we hope to see you again in the near future. Best regards, Jasmine Mosher

"Great Stay!"

5
12/03/2016

We stayed here for two nights and it was wonderful! It's close enough to Uptown and easy access of the highway. It was very clean and friendly, the rooms were large and comfortable and a great breakfast spread. We will definitely be back next time!

BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for your kind feedback and choosing to stay with us. It was our pleasure to accommodate you guys and we definitely hope to see you again in the near future. Thanks again! Sincerely, Jasmine Mosher

"GREAT"

4
11/03/2016

clean, friendly, central with rooms larger than normal and a breakfast filled with bacon, eggs juice all types of bread and plenty of smiles. Free wifi and close to shopping restaurants and if on business near industrial parks.

BWPlusSaintJohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for leaving us a review. We are so happy that we were able to accommodate you and that you had a great stay with us. Please come back to visit us again soon! Best regards, Jasmine Mosher

"Not great"

1
28/02/2016

Four families stayed for a curling tournament. Service was good but strange. We had to pre pay our room with an additional reimbursable $100 incidental charge; very old school. We were in fourth floor and chlorine smell was really bad. Pool is small. No available plugs near night stand. Bathroom is small. Furnishings are dated. Floors are uneven; dresser drawers open by themselves. Breakfast is HORRIBLE...broke fork when cutting sausage, eggs are gross and pan fries are soggy and a mush. Worst breakfast ever!

BWPlusSaintJohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
We are very disappointed to hear that you did not have a great stay with us, as we aim to provide a pleasant experience for all of our guests. Unfortunately, the $100 deposit is required on all cash or debit payments, as we have to collect the room + tax + deposit up front if a guest does not have a credit card to preauthorize upon check-in, and that cannot be changed. Thank you for your suggestions on plugs near the night stand and breakfast items. We work very hard to provide fresh quality breakfast for our guests, including Belgian waffles and freshly cut fruit everyday, so we will definitely work on keeping the hot items in good shape as well! We will work on these items and it is our goal to provide you with a much more pleasant stay with us in the future. Thanks again. Sincerely, Jasmine Mosher

"a quiet place after a hectic day at the hospital"

5
18/02/2016

our son was in the regional hospital having a cancer operation, we were totally exhausted. This hotel has a special rate for families that have people in the hospital . so we took advantage of this. a great clean room, great bed. nice and quiet. friendly staff. we will definitely stay again

BWPlusSaintJohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
We appreciate you taking the time to leave us a review! I'm so happy to hear that you had a quiet, relaxing stay with us during your sons operation. We know how difficult times like this can be, so I'm glad you were able to take advantage of our special hospital rate. We wish a quick recovery for your son! Sincerely, Danieal Cormier

"HOCKEY WEEKEND"

3
15/02/2016

stayed here for our hockey tounament weekend. Service was good,bed was comfortable,staff were friendly. Elevators very slow,internet slow in rooms. The maid could of spent more time dusting and vacuming around the baseboards and under the furniture. would stay here again.

BWPlusSaintJohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for choosing to stay with us, and for providing some feedback. It was a pleasure to host your hockey team, and we hope you had a wonderful tournament. We will take your feedback to heart and work on the items that you mentioned. We would love to have you back again if you're ever in the area. Have a great day, Jasmine Mosher

"Excellent"

5
03/02/2016

I've been using BW chain for several years and with just a very few exceptions, all locations have been great from arrival to departure and a willingness to acomodate their guests. I've always been able to get a competitive rate and a room upgrade most times upon arrival.

BWPlusSaintJohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for taking the time to leave us this great review! We're so happy to hear that Best Western is your preferred brand when travelling, and that you had a great stay with us. We work hard to make sure that our guests feel at home while at our hotel. We can't wait to see you again! Sincerely, Danieal Cormier

"Nice hotel in Saint John"

4
02/02/2016

Hotel was very clean, breakfast was okay (standard fair). For the price, you can't go wrong (there are other hotels that are basically the same but will charge you way more). Recommend this place for a stay

BWPlusSaintJohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Dear Dedrick, We are happy to hear that you had a great stay with us. We hope you had a nice visit to Saint John as well. Thank you for your kind comments and we hope to have the opportunity to see you again in the near future. Sincerely, Jasmine Mosher

"Good night sleep"

4
22/01/2016

Stayed here half a dozen times without any bad experiences. Close to shopping and restaurants. I will stay here again.as usual breakfast is included in the morning. Plenty of free parking. Away from city trafic.

BWPlusSaintJohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for your feedback. We are very honoured that you choose to stay with us when you're in the area. Thank you for your loyalty and know that we value your comments. We hope to see you again soon! Sincerely, Jasmine Mosher

"Fabulous experience at this hotel"

5
11/01/2016

I rarely rate ANY hotel or experience with all 10's, however; this hotel was an exception to the rule. Very impressed and would return in a heartbeat! Helpful and friendly staff, along with wonderful accommodations made for a 'home away from home'.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Dear Brenda, Thank you so much for leaving us a review on Trip Advisor. We really appreciate your feedback and it means so much to all of us at the hotel. We will be sure to post this in our staff room as everyone works hard to ensure that our guests are happy and that they feel at home as much as possible. We are looking forward to having you back with us again in the near future. Thank you again for choosing the Best Western PLUS in Saint John. Sincerely, Jasmine Mosher

"Nice place to stay"

4
04/01/2016

The rooms were really nice size with loads of space. The kids enjoyed the pool. The staff was really friendly and the facilities were nice and clean. The only down fall was the breakfast. It was not good at all. The hotel is easily accessed and close to shopping and the high way.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for choosing to stay with us. We really appreciate your honest feedback and will definitely work on the items that were mentioned in your comments. We are happy to hear that your kids had a chance to use our indoor pool. We hope to see your family again soon in the near future! Sincerely, Jasmine Mosher

"Great Hotel"

5
03/01/2016

A great hotel, with friendly, helpful staff, and super clean and comfy rooms! We had a room with a Jacuzzi, and king size bed, and loved both! Really comfortable and quiet. Would recommend to anyone wanting to have a great hotel or vacation experience.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
We are so happy to hear that you treated yourself to our Jacuzzi room and had a wonderful stay! We really appreciate you choosing our hotel from all of the hotels in the city, and wish that you had a great holiday experience. Thank you again for a kind feedback and we certainly hope to see you again soon! Sincerely, Jasmine Mosher

"Great staff"

5
31/12/2015

We have dealt many time with this Best Western and love dealing with the Staff they are always friendly and will go out of their way to help you out. The hotel is an excellent place to stay , always clean and well kept.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
It is wonderful to hear that you had a great experience with us and we appreciate your loyalty to Best Western. We strive to achieve great customer service and care, as we all love taking care of our guests. Thank you so much for your review, and we hope to see you again soon! Sincerely, Jasmine Mosher

"Holiday made bright at Saint John BW"

5
27/12/2015

Travel on Christmas day evening was made bright at the Saint John BW with the warm welcome we received by the front desk clerk. The lobby decor was festive, the room comfortable, and the breakfast options plentiful. The breakfast room has stainless steel flatware, glass mugs and plates instead of paper and plastic. We could see that the location is great if one is in the city to shop, dine, and see a movie.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for your warm review of our hotel. We are very excited that you chose us over other hotels in the city, and that you had a wonderful stay throughout Christmas. We are a local hotel in Saint John, and really care about all of our valuable guests that visit this wonderful port city. Thank you so much for the great review, and we hope that you had a wonderful holiday season. Happy new year to you and your family! Sincerely, Jasmine Mosher

"Excellent Service and Value for the Money"

5
26/12/2015

From the moment you step in the door to the moment you check out the service is right there to make sure your stay is excellent and that you are comfortable. The rooms are very spacious and clean and offer little extras to make your stay more comfortable. The complimentary breakfast offers a variety fo everyone and is kept full and clean. This hotel is very central to shopping without taking your car. I have stayed here three times before this time and this is the only place I stay because it is clean, efficient and the staff are extremely nice and accomendating,. Excellent

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for your kind review. We truly appreciate every word. The staff here work very hard to achieve the cleanest rooms possible as we are very lucky to have the wonderful guests that are also very kind to us. We are happy to learn that you enjoyed our breakfast and it is definitely our pleasure to provide excellent customer service to our valuable guests. We hope to see you again soon, and thank you again for your kind words. Happy new year to you and your family! Sincerely, Jasmine Mosher

"Basic Hotel. Friendly Staf"

4
15/12/2015

I stayed here one night on business. It was a very clean hotel. I stayed in an accessible room on the mainfloor. For the $66US that we paid to stay, it was good value. I did not try the free breakfast.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for choosing to stay with the Best Western PLUS Saint John Hotel & Suites and interacting with our wonderful team. We are really honoured to have had you stay with us and are looking forward to host you again so that you can try our delicious hot buffet breakfast. Happy Holidays to you and your family! Sincerely, Jasmine

"Nice Quiet location Near Airport"

5
12/12/2015

The room was well appointed for my business stay, with a comfortable desk chair and large desk area. As this was a early winter trip I appreciated that the room was being kept at a pleasant temperature prior to my arrival. I always enjoy the Best Western hot breakfast and was not disappointed.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for leaving us a kind review on Trip Advisor. It is a pleasure to have you with us and it is wonderful to hear that you enjoyed the pre-heated rooms. We will continue to do this throughout the winter for pre-booked rooms. Thank you so much for your valuable feedback and we hope to see you again soon! Best regards, Jasmine Mosher

"Great Experience"

5
09/12/2015

My co-worker and I stayed at this location multiple times in 2014, The hotel is conveniently located around lots of shopping facilities (some of them walking distance) The rooms were a good size, beds were comfortable and the rooms and bathrooms were very clean. The staff were friendly and quick at checking in and out. Continental breakfast and free WiFi were great. Pool was large and clean Will stay again!

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you for leaving us a kind review on Trip advisor. We are so glad that you enjoyed our facilities and proximity to all the shopping. It is our pleasure to hear that your room was very clean and comfortable. Hopefully you enjoyed your swim in our indoor pool, and we hope to be your top choice again when you return to Saint John! Thank you again for your generous feedback. We hope to see you soon. Sincerely, Jasmine Mosher

"Comfort"

5
30/11/2015

The beds are always comfy and clean. The rooms are large enough to set a play pen up and still have room to move around. The staff is always friends and polite. The pool are is great the pool is warm and the pool area is always clean.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us a review on Trip Advisor. Your feedback is very important to us. We are happy to hear that you had a pleasant stay here, and we hope to see you again in the near future. Thank you again for your kind feedback and we will do our very best to keep up our clean rooms and superior customer care. Have a wonderful day, Jasmine Mosher

"What's expected"

4
22/11/2015

Best Western here delivers exactly what's expected. A good sized room, cozy bed, friendly staff, a good hot breakfast. Easy check in and check out. Great central location, near shops and restaurants. Can't go wrong here.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Reading feedback that our guests leave us helps us in so many ways, so we thank you for leaving us this great review! We take pride is making all of our guests feel welcome and at home while staying with us. I'm glad that you were able to enjoy our comfortable room, delicious breakfast and convenient location. We can't wait to see you again! Sincerely, Danieal Cormier

"Well located"

5
16/11/2015

This hotel is well located nearby shopping facilities and restaurants and not too far from downtown. Very quiet. Ease of access, plenty of parking space. Clean. Good breakfast food selection and variety.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
I would like to extend our sincere thanks in giving us such a nice review, yet again! We are happy to learn that you have come back to stay with us. We hope to maintain our cleanliness and friendly services consistently so that we will not let you down. Thank you again for leaving us such a positive feedback and we hope to see you again in the near future. Best regards, Jasmine Mosher

"Quiet, Clean and Friendly"

5
14/11/2015

I cannot say enough about this hotel! Our accomodations were top notch! I was a bit alarmed by the amount of young boys staying at the hotel on the night we stayed but I need not have worried.... After some early shenanagins everyone settled in and we didn't hear a peep from them. The beds were SO COMFORTABLE! Everything was as clean as a whistle! The breakfast was ample, hot and fresh, the front desk personnel were friendly, efficient and accomodating, the location handy to all kinds of shopping and restaurants and close to uptown St John.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for your kind review. We are so happy to hear that you enjoyed your stay with us, especially during a hockey tournament in town. They were such a nice group to have, and very respectful for sure. However, it is also because of great, understanding guests like yourselves that really make everything so wonderful at this hotel. We really appreciate your business, your feedback and your loyalty. We hope to see you again soon. Sincerely, Jasmine Mosher

"Excellent service"

5
11/11/2015

This is our second time at this hotel as a stopover on the way home. It is conveniently located minutes from St. John centre. Staff is extremely efficient and friendly. The rooms are comfortable and the beds offer the best night's sleep. Breakfast was a real bonus with lots of variety. This will be our choice for future trips. Thanks for the great hospitality and service.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you for taking the time to leave us this wonderful review! I'm thrilled to hear that you returned to stay with us for a second time and that you look forward to staying with us again in the future. We love having you here and can't wait to see you again. Sincerely, Danieal Cormier

"Awesome property, friendly staff but a weird check-out policy !"

4
10/11/2015

The hotel is located near many shops and restaurants (there is a Boston Pizza restaurant just a 2 minute walk away). There's plenty of free parking available. The staff at check-in was friendly and helpful. We received a free upgrade to a one bedroom king suite with a huge living room - thanks again ! The suite was equipped with two flatscreen tvs, a huge work desk, a couch and a fridge. The suite was very quiet, despite being located adjacent to the elevator. Breakfast was OK (average complimentary hotel breakfast). The only negative issue was during the check-out process: the girl at the front desk had to go up to our room (during check-out) to briefly check our suite in order to get our deposit back. This process took a bout 3-4 minutes (we were waiting in front of the reception during that time). We never experienced anything like this before at any other hotel - pretty weird. But all in all, we had a great stay !

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you for taking the time to review our property. I see that you're from Salzburg, the birthplace of Mozart. It is such a beautiful city, and I was lucky enough to visit a few years ago. I am a little jealous :) Thank you for your insightful review. We are happy to hear that you enjoyed our friendly services and loved our location. However, I am also sorry to hear that you did not enjoy our checkout policy. We only require this automatic procedure for all guests that do not check in with a credit card pre-authorizations (ex. paying by cash or debit only), so that we don't discriminate agaist anyone. We hope you understand. Also, we do offer the option of pre-authorizing your credit card upon checkin, and then allowing guests to pay by cash or debit upon checkout to avoid this procedure, if it helps! Thank you so much for giving us a genuine review and we are always learning to improve our guests' experiences. Hope you have a wonderful trip back to Austria, and we also hope that you thoroughly enjoyed your trip to Canada. Best regards, Jasmine Mosher

"Great hotel. Outstanding service with nice rooms"

5
09/11/2015

Stayed here for the first time last week. Service is outstanding and nice new renovated rooms. Only negative was the breakfast was a little disappointing but it is free. I will definitely be back soon.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for your valuable feedback. We will take this feedback to heart and work on everything to ensure that we provide the best service possible. We appreciate your loyalty and hope to see you again very soon. Sincerely, Jasmine Mosher

"Cheerful stay"

5
27/10/2015

The staff here are super firendly. The hotel is clean, the room are nice and the beds are comfortable. My company offers for me to stay at a so called more posh hotel, but this hotel makes you feel more at home.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for the wonderful review and for choosing to stay with us! We are so honoured to know that you chose us over all the other hotels in the city, and wish to keep you happy! We love our guests, especially repeat guests that make us feel like their second home. Thank you again, and just know that we absolutely love having you here too. Sincerely, Jasmine Mosher

"excellent hotel"

5
25/10/2015

Comfortable, spotless, friendly. We stay here often when in the city. One of the best sj hotels and we have stayed at most all. Very convenient area also. They also have a hospital rate which is very convenient for people in city for appointments and sickness.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us such a nice review on Trip Advisor. We really appreciate you choosing our hotel over all the others in the city. We strive hard to make this hotel as clean and friendly as possible. Thank you again for your feedback, and we look forward to seeing you again soon! Sincerely, Jasmine Mosher

"Wonderful!!"

5
16/10/2015

This place is great. Daniel, the clerk at the front desk, is so friendly and helpful. All the staff we had contact with were extremely friendly. The room was clean and comfy. The hotel is very convenient to many restaurants and shopping. The price is a great bargain. Highly recommend!

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us this great review! I'm so happy that myself and all our staff were able to make your stay an enjoyable one. It was truly an honour accommodating such a friendly guest at our hotel! I really enjoyed talking with you and helping you with directions for our area, it really brightened up my day. We work very hard to deliver you the best customer service and clean rooms. I hope that we get to see you again soon! Sincerely, Danieal Cormier

"Fabulouse receptionist - usual good hotel"

4
13/10/2015

We frequently stay at Best Western Plus Hotels. They are easy to book, excellent beds, rational prices - in short dependable. Easy - nothing fancy but usually just as expected. When we arrived at this hotel we were greeted by a very friendly and helpful young woman who appeared to be handling everything by herself. She was very cheerful, polite and helpful. The following day, she greeted us by name in the morning, asked about our previous nights dinner experience etc. As we left she again was really amazingly cheerful and friendly and completely real. My husband and I would have hired her instantly. People in Saint John are very genuine and genuinely nice but this young lady was just excellent.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for your kind feedback about our team member. We love interacting with our wonderful guests, who themselves are very cheerful, polite and friendly! We will make sure to pass this onto our team and I am sure this will make their day! We appreciate your loyalty to the Best Western brand, and for choosing our hotel. Thank you again for leaving such a pleasant feedback for us, and we hope to see you again in the near future. Best regards, Jasmine Mosher

"Friendly and comfortable"

5
11/10/2015

Staying at this hotel for 2 weeks so far, I find the staff to be friendly and helpful, nothing is too much trouble. They give ideas on restaurants and directions. The breakfast is good and has choices for everyone. The room service is great always clean and supplied with fresh towels etc. I would recommend you stay at this hotel. You are able to have use of the breakfast room and microwave 24/7. The Pool has a good supply of towels and the room and water is a perfect temperature.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you very much for writing us such a kind review. We are very happy to learn that you're enjoying your stay with us, and finding everything hospitable. It is our pleasure to ensure that your stay is comfortable and that we can help in any way we can to make this happen. Thank you again for your feedback and we hope that we continue to provide the same service for all of our guests. Have a wonderful day, and happy thanksgiving! Sincerely, Jasmine Mosher

"Excellent Hotel"

5
07/10/2015

The hotel is removed from the downtown area but that was not an issue for us. We arrived after spent several hours driving through some of the worst rain in the area in years. When we checked in we were pleasantly surprised to find that we had been upgraded to a mini-suite because of our BW status. The rooms were lovely - although not large, they were well appointed and comfortable. There was a frig and microwave available. The bedroom had its own TV and the bed was very comfortable. The room was at the end of the hall and was completely noise free. Breakfast was the usual offering in the breakfast room off the lobby. We were there when several youth teams were staying night - if you find yourself in that position, find out what time their breakfast call is and then go before or after they have cleared out. Competing with a hundred hungry teens for breakfast is not the way to start your day. The staff at the front desk is helpful and friendly and willing to assist you in any way they can.

BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for giving us a great review on Trip Advisor. We really appreciate your comments and value your insight. We are happy to hear that you enjoyed the upgrade to our Parlour Suite - we value your loyalty as an elite Best Western Rewards member! Thank you for choosing to stay with us and for your positive feedback. We hope to see you again in the near future! Sincerely, Jasmine Mosher

"Enjoyed our stay"

4
04/10/2015

Friendly, efficient desk staff. Nice hotel, room, decor, breakfast. Internet wifi a bit slow and cut out every 10 minutes, frustrating. 6 km to town, not too bad. Fair price. We would stay here again, recommend it.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for leaving us a review on TripAdvisor! I'm so happy to hear that you had a great stay with us and that you found our staff, hot buffet breakfast and room very accommodating. We work very hard to make sure that each of our guests have a pleasant and memorable stay with us! I'm very sorry to hear about the issues you encountered with our Wi-Fi. If you encounter this issue again, please contact the Front Desk as we would be more than happy to help you. We hope to see you again soon! Sincerely, Danieal Cormier

"Should have been better"

2
01/10/2015

For the price, the value was not there. Most expensive hotel on a 14 day road trip...well over major city rates we found while travelling. This is a mid-range hotel chain that we only use occasionally as they do tend to be overpriced in comparison to equal chains. Location is more commercial than tourist. Staff became somewhat patronizing when raising an issue and did not answer questions to clarify or correct.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you for taking the time to share your concerns about your stay with us. I'm very sorry that you found our rates higher than other hotels you stayed with during your travels. After investigating I found that our city was fully booked the evening you stayed with us, resulting in the higher than usual rate. I also found that we only had executive rooms and suites left when you booked, which are more expensive than our standard rooms. I hope you will consider staying with us again in the future. Sincerely, Danieal Cormier

"Wonderful Stay"

5
24/09/2015

We booked this room through CAA. When we arrived, we were met by an exceptional individual on the front desk who informed us that our room had been upgraded at no extra cost. The room was large and very comfortable with a fridge and microwave and a very clean, and well presented, bathroom. The hotel is located within walking distance of a shopping mall and several box store plazas. The walk was a welcome change from the hours of driving during the day. Upon our return, we were pleasantly greeted by the front desk staff and once settled in our room, received a call from one of the staff to check on how we found and were enjoying the room. I cannot say enough about this establishment and the staff and would recommend this hotel to any and all.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you so much for taking the time and leaving us this great review! It was an honour accommodating you and your family at our hotel. We work very hard to take care of all of our guests, and I'm so happy that you were able to have that experience with us. I hope that we get to accommodate you again soon! Sincerely, Danieal Cormier

"Best Westerns in Canadian Maritimes are Great!"

5
24/09/2015

I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Saint John Hotel & Suites to anyone visiting Saint John, New Brunswickkkkk.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
I am so happy to read this review that you left for us! It put a big smile on my face to read that you've been staying at Best Western hotels for such a long time, and that you had a great stay at our hotel. We hope to see you again soon! Sincerely, Danieal Cormier

"Great stay - Sept 20 2015"

5
22/09/2015

Room was clean and well appointed. We arrived early - they let us have the room early. Service was friendly & helpful. The complimentary breakfast was exceptional. It was only one night but if we return to St John we will definitely stay with them. Great job! Definitely recommend.

BWPLUSsaintjohn, Front Office Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
Thank you for taking the time to leave us a review! I'm so happy to hear that you had a great stay with us! We work very hard to deliver the cleanest rooms, delicious breakfast and best customer service for all of our guests. We hope that you do come back to Saint John so that we can see you again! Sincerely, Danieal Cormier