Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
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Easy off/on to I-95, but set back from the main road, so rooms are quiet. Still a 15-20min drive into the historic district, but with a reasonable rate, this is a very good option. Rooms are of a good size and are very clean. Breakfast has a decent spread with waffle iron.
Dear Guest, We are delighted to know you enjoyed our convenient location just off the interstate while still experiencing a quiet and comfortable stay. It is wonderful to hear you appreciated the spacious, clean rooms, good value, and breakfast selection. Thank you for your thoughtful feedback, and we look forward to welcoming you back once again. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The room was not cleaned, beds made, fresh towels, this was a daily issue.
Dear Guest, We appreciate you sharing your feedback regarding housekeeping service during your stay. Our team works hard to maintain clean and comfortable accommodations for every guest, and your concerns regarding room servicing and fresh towels have been noted and will be reviewed with the appropriate team. We value your input and hope to welcome you back again for an improved experience. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Room was not cleaned on 3 random days of 2 week stay. When told front desk they accuse me of lying.
Dear Guest, We appreciate you sharing your experience. It is great to hear you chose to stay with us for an extended period. We have noted your concerns regarding the housekeeping service and will address this with our team to ensure better consistency. We look forward to welcoming you again soon. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
It was ok. You get what you pay for and this is a busy area, so they can charge a little big more.
Dear Guest, Thank you for your feedback. We are pleased to hear that your stay was overall satisfactory and that you found value in the location. Your comments regarding overall condition and pricing have been noted and will be reviewed with the appropriate teams as we continue to enhance the guest experience. We look forward to welcoming you back again. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The night of lights was beyond beautiful! The lights on the boats off the shore plus the lights on every building were a sight to see. The food was great and the people were friendly!
Dear Guest, Thank you for sharing your feedback. We are thrilled to hear that you enjoyed the night of lights, the scenic views, the great food, and the friendly service. Your kind words encourage our team to continue providing memorable experiences. We look forward to welcoming you again for another enjoyable visit. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
This is a nice hotel for staying just a few days. It is located on I-95. It is very clean and simple. In the lobby, there are brochures on places to go around town and coupons for purchasing tickets to some of those places. The room service is helpful and the staff is very kind. It's not very busy and very quiet. It was about $140 per night. We got a room with two queen beds. They have a pool, but it is not heated. They also have EV chargers in the parking lot too. They offer complementary breakfast served from 6:00am to 9:00 am. It's about fifteen minutes away from downtown St. Augustine.
Dear Guest, Thank you for your wonderful feedback. We are delighted to know you enjoyed the clean and quiet environment, kind service, and convenient location near local attractions. It is great to hear you appreciated the amenities, including breakfast and EV charging. Your kind words mean a lot, and we look forward to welcoming you back again soon. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Needed a place to stay before we checked into our resort in Ormond Beach so we chose this Best Western as they are a name we trust to give us excellent value for our dollar. This one did not disappoint. Enjoy your stay and will stay again next year when we return to Florida.
Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that our hotel provided the great value and comfortable stay you expected from the Best Western name. It is always rewarding to know guests enjoy their visit and plan to return. We look forward to welcoming you back next year. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The hall way smelled terrible. Our room was overwhelmed with deodorizer. The clerk at check in was not friendly at all. Really needs better attention by management.
Dear Guest, Thank you for sharing your feedback. We are concerned to hear about the hallway odour and strong room fragrance, as well as your impression at check-in. Providing a welcoming environment and courteous service is important to us. Your comments have been noted and shared with management for review. We hope to have the opportunity to welcome you back again for an improved experience. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
It's a great value, especially the complimentary EV charging station. The 24hr coffee machine was also very nice. All the staff were very polite and professional. Even though it's right off 95, it was nicely quiet. Room was ok - had the ‘thru the wall' heating/cooling that was not set by temp (just hot or cold, and very noisy). Bedding was low quality (mattress and pillow) Rug was well used, bathtub was chipped and stained. Breakfast was serviceable with juices, pastries, cereal, whole fruit, and waffles. Hot options were not very appealing. Overall, a great value compared to nearby properties
Dear Guest, Thank you for recognising the great value we strive to provide, along with our complimentary EV charging, 24-hour coffee service, and professional team. We are pleased you enjoyed the quiet atmosphere. We have noted your comments regarding room features and breakfast selections and will review them with our teams. We look forward to welcoming you again. Sincerely, Hotel Manager
Convenient location off I-95. Clean rooms, comfy beds/pillows, good shower. Breakfast spread was good and well supplied by staff. Coffee maker in lobby is a bit intense to figure out, but there is also a simple hot water dispenser next to it if you want tea. Building is set far enough away from main road so that there was no noise at night.
Dear Guest, Thank you for your feedback. We are pleased to know you enjoyed the convenient location, clean rooms, comfortable bedding, and well-maintained breakfast area. It is great that the quiet setting and shower quality added to your stay. Your note about the coffee maker is appreciated and will be reviewed. We look forward to welcoming you again. Sincerely, Hotel Manager
Great location! We were looking for a hotel at the last minute that was within walking distance of the downtown lights! The rooms are nice and the hotel is clean! The staff is really helpful!
Dear Guest, Thank you for your feedback. We are pleased to know you enjoyed the great location, clean rooms, and helpful service from our team. Your recommendation means a lot to us. We look forward to welcoming you again. Sincerely, Hotel Manager
Nice hotel and good value. The rooms are spacious and have all the amenities. The breakfast is above average, and there are restaurants nearby. An outlet mall is across the street. We have stayed here 3 times on our trip from NC to FL.
Dear Guest, Thank you for sharing your experience. We are glad to know you enjoyed the spacious rooms, helpful amenities, and the above-average breakfast. It is great that the nearby restaurants and outlet mall added convenience to your stay. We appreciate your continued visits and remain focused on providing a comfortable and reliable experience each time you travel through. Sincerely, Hotel Manager
This is clearly a good example of the "Plus" hotels in the Best Western. First impression on entering the lobby is good. Very friendly staff. The rooms are nicer than some of the competition. Solid surface countertops and shower. So many others have plastic shower walls. The coffe machines that are in the lobby are really impressive. Everything is fresh ground and has a multitude of options. About the only negative here is the breakfast. Its OK, but definitely not "great". However, that is a problem with most every other hotel. We would definitely return here again.
Dear Guest, Thank you for sharing such thoughtful and detailed feedback. We are glad your stay felt welcoming from the moment you entered and that our staff, lobby, and room features added to your comfort. Your comments about breakfast are appreciated and will guide improvements. It is wonderful to know you would choose to return. Sincerely, Hotel Manager
Good location close to the I95, close to Gas and Food Check in was horrible and took over 1/2 hour Breakfast was a 4 out of 10. Only one choice of egg and it was scrambled but cold and crumbling. Little ham circles were thin, cold and shriveled up. No sausage gravy, no biscuits. Our room had a fan in the shower than ran all the time. When asked at the front counter we were told that only our room had to have it running all the time due to it being a handicap room????? When I said it wasn't a handicap room that I booked and that the room was definitely not a handicap room as my wife and I had trouble just getting around in the tight space the counter person got very aggressive and confrontational! This is not the Beast Western+ I have come to know over the years. Makes me want to look at Holiday Inns again
Dear Guest, Thank you for sharing your feedback. We are sorry your check-in and breakfast did not meet expectations, and that room arrangements caused frustration. Your comments are valuable as we continuously strive to improve service and comfort for our guests. We appreciate your insights and hope future stays feel more seamless and welcoming. Sincerely, Hotel Manager
Close to I95. Very clean. Nice room and comfy beds. Breakfast crew were very nice. Booked thru CapOne card rewards and had no issues. Booking inout was very easy and staff were very helpful. A good booking! Not much else to say outside of ease of access from the interstate.
Dear Guest, We're glad you found our hotel conveniently located near I-95 with clean rooms, comfy beds, and a nice breakfast. It's great to hear that booking through CapOne rewards was easy and our staff was helpful. We appreciate your kind words and look forward to welcoming you back for another smooth and comfortable stay soon. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The room was clean and beds were very comfortable. We had taken a 2-queen-beds room. While everything in the room and the premises was clean, it is quite clear that this is a refurbished place. Ample free parking too. Check-in was smooth and the gentleman at the counter was helpful. Breakfast was good even though it was basic. Out of 14 hotels that I went to in Jan, this was one of two hotels that didn't provide complementary water in the rooms or in the lobby. I am not sure if this is a Best Western standard but even the BW partner that I stayed with had complementary water in the rooms. And this was a Best Western Plus!!!
Dear Thomas, Thank you for your stay. I am delighted to hear that you had a pleasant experience. We feel proud to serve clients like you. We will consider your suggestions for future enhancements of our services. Reviews from guests like you inspire us even more. Please come back for another stay. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Old hotel located in a construction zone. Outside facade looks new - inside rooms needs an overhaul. Lobby dark and lighting is poor Fair breakfast. I expected more as this was a BW PLUS - positive is the price was good and beds were clean and comfortable
Dear Guest, Thank you for sharing your feedback. We're glad to hear you found the beds clean and comfortable, and that you appreciated the value of your stay. We also appreciate your comments about the areas in need of improvement. Rest assured, we are actively working on enhancing the property and amenities to provide a better experience. We hope to have the opportunity to welcome you back in the future. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
En route to another destination - we stayed here as a wayside. It's a good hotel, clean and nice rooms. Good complimentary breakfast with all the fixings. Price was reasonable. Hotel is close enough to old town that you can pop in. There is also a nice outlet mall close by. There is some construction going on on the roadway near the hotel, which made entry a bit confusing - but I'm sure once that's done this will be an excellent hotel.
Dear Guest, Thank you for your kind review! We're happy to hear that you had a pleasant stay with us and enjoyed the clean rooms, complimentary breakfast, and the nearby attractions. We appreciate your understanding regarding the construction in the area and agree that once completed, it will make the entry even easier. We look forward to welcoming you back and hope your next visit is just as enjoyable! Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Upon checking into the room, we found the bathroom was locked; we had to ask the front desk to unlock it. Breakfast experience was well below par; the lady workingyo replenishbreakfastitems looked like she had been sent to work here as a punishment. The waffle machine had a long line and the garbage was full. Bathtub drain was very slow and water would collect in the tub.
Dear Guest, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies; this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future, as we would love the chance to change your impression about our property. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Stay away! Road and building construction surrounds hotel. It was terrible to get to and from hotel from I95 literally driving thru road and building construction. Hot tub not working. No attendees keeping up with demands of breakfast no forks, coffee cups or sugar. This hotel should not be considered a plus. Definitely overpriced. Book down the road by five miles better options.
Dear jackieh, Thank you for sharing your experience. We're sorry for the inconvenience caused by the construction, hot tub issue, and breakfast service. We understand your frustration and will address these concerns to improve. We strive to provide better value and service, and we appreciate your feedback to help us do so. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Bed lumpy, soda machine did not work. Construction nightmare!!! Staff not very knowledgable with downtown St. Augustine. Breakfast was horrible. Just to get out of the hotel took between 15-20 minutes with all the construction and cars coming from all sides. Nothing covered outside to sit if it is raining, and it was.
Dear LIBUSEL, Thank you for your feedback. We're sorry to hear your stay didn't meet expectations. We apologize for the issues with the bed, breakfast, and construction challenges. Your concerns will be reviewed with our team to improve guest experiences. We appreciate your comments and hope to provide a better visit in the future. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The AC/ heat unit kept running constantly although turned off. Did not generate any heat when on either. It was so noisy that it kept us up all night. The shower knob was broken and water was barely hot. With all the construction around it was not convenient to get to. Definitely not worth the price we paid.
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues with the AC unit, shower, and noise that disrupted your stay. Your concerns are being addressed with our team to ensure improvements. We understand your disappointment and regret that we didn't meet your expectations. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
We had this reservation for months, but were never told of the construction situation going on that would cause utter chaos and confusion. This hotel has no street. Our GPS could not find it. We made U-turn after U-turn trying to get there. Once you finally go through the parking lot of a deserted building and down its alley, you will find yourself in the BW parking lot. We were ready to give up and go somewhere else, long before we found it. I felt the hotel could have emailed about the problem, or else added signage to help its customers get to the right location. The only comment from the desk was: "There's nothing we can do about it." Breakfast had very few selections and left a lot to be desired. The A/C would not go to the desired temp, so it would get warmer throughout the night. The elevators were filthy. When I checked the brand new hotel several lots away, I found their prices less than this BestWestern. Very disappointing. As diamond members who travel often, we are accustomed to receiving water and snacks upon arrival, but not here. There is no welcome here.
Dear JinSeffner, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay, including the lack of communication about the construction, difficulty finding the property, and the issues with breakfast, cleanliness, and room comfort. Your experience does not reflect the high standards we strive to provide, especially for our valued Diamond members. We appreciate your suggestion to improve signage and guest communication and will address these concerns with our team. Your feedback is invaluable, and we are committed to making the necessary improvements. We hope you'll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Manager
Do not stay in rooms like 211 or near the smoking area that have chairs and a table that is next to the entrance of the front of the building where people may smoke cigarettes. There was man smoking outside late at night then it happened again by another person the next day. The smell will come through the air conditioner if on and especially if you bring kids with you if you are a concerned person about second hand smoke. It's not worth it to go tell that person and say can you please kind if you smoke some where else. Because you don't know how that person may react to you. I don't care if that person is smoking that is there business not mine.
Dear Guest, Thank you for your feedback and for highlighting the positive aspects of your stay. We're glad to hear you had a great experience overall. However, we sincerely apologize for the inconvenience caused by the smoking area near your room. We understand how the smell can affect your comfort, especially when traveling with children. Your comments are invaluable as we work to improve our guest experience. We will address this matter to enhance our guests' comfort during their stays. Sincerely, Hotel Manager
A wonderful place to stay very restful and relaxing the staff is very friendly and helpful the hotel is situated next to everything shopping food gas stations end entertainment this is the place to stay when coming to St Augustine Florida!.
Dear Guest, Thank you for your glowing review! We're thrilled to hear you had a restful and relaxing stay, and that our friendly staff added to your experience. It's great to know you enjoyed the convenient location near shopping, dining, and entertainment. We look forward to welcoming you back on your next trip. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Great staff, good location, nice rooms and hot breakfast. However not as clean as advertised. Pool area had lots of debris including bottle top i almost stepped on. Parking lot with dog poop and lots of construction that was taking place in front of hotel.
Dear Guest, Thank you for your feedback. We're pleased to hear you appreciated the location, staff, rooms, and hot breakfast. However, I'm sorry to hear about the cleanliness issues in the pool area and parking lot, as well as the construction inconvenience. We will address these concerns to improve our guest experience. We hope to welcome you back under better circumstances. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
This property is spotless. Rooms are very nice and beds and linens are soft. Quiet atmosphere. It's not right next to I-95 but a few blocks off. Easy access to downtown and area scenic spots. They have a nice breakfast from 630-900 each day. Sausage, eggs, toast, cereal, waffles, potatoes, corn beef hash.
Dear Maggie, Thank you so much for your kind words! We're thrilled to hear that you found our property spotless and enjoyed the comfort of our rooms and linens. It's wonderful to know that our quiet atmosphere, convenient location, and breakfast offerings met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit to the area. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
The bed was great and quiet and breakfast was good. The staff was friendly and helpful when I had questions. Easy to get off and on the freeway. Room had fresh towels a nd the room was clean. And the price was right . ,.........................
Dear John, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the comfortable bed, quiet environment, and the friendly service from our staff. It's great to know that you found the room clean, the breakfast satisfying, and the location convenient. We appreciate your kind words and are glad our price met your expectations. We look forward to welcoming you back on your next trip to Key West! Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
General good stay, A little worried door did not close square when double lock supposed to locked… Breakfast was good, various choices of warm food, breads, juices, coffee very good , clean area well detailed, Front desk happy to assist you,
Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you had a generally good stay and enjoyed our breakfast selection, as well as the cleanliness and variety offered. I apologize for the concern with the door locking mechanism; we will address this issue to ensure all our guests feel secure. We appreciate your kind words about our front desk staff and their assistance. We look forward to the opportunity to serve you again in the future. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
Nice hotel in a good travel location. It's near St. Augustine and the outlet mall. Plenty of nice places to eat. The room was comfortable and the breakfast was basic but good. There were no issues with the hotel. The pricing was reasonable. No parking issues.
Dear Guest, Thank you for your positive review. We're glad to hear that you found our hotel conveniently located near St. Augustine and the outlet mall, and that you enjoyed the comfort of your room and the breakfast. It's great to know that our pricing and parking met your expectations. We appreciate your feedback and look forward to welcoming you back on your next visit. Sincerely, Petra Harazim General Manager Best Western Plus St. Augustine I-95
This hotel is located behind an abandoned building lot/and a major construction area. Upon arrival, we found the non carpeted areas very slippery as there was no ac in halls or elevators causing humidity. There were also annoying gnats flying everywhere. Room was fine overall for a one night stay. Water pressure isn't great and fixtures in bathroom and around the room are just strange (ie door stop on top of the door). We had to put the AC down to 64 to make the room somewhat comfortable for the evening. Breakfast was average - “omelets” (precooked eggs golden with cheese), waffle makers, and other standards (cereal, yogurt, choice of meats). For a one night stay it was ok, maybe a tad over priced.
Dear Carla, Thank you for sharing your feedback. We appreciate your detailed review and are sorry to hear about the issues you encountered with the non-carpeted areas and humidity in the halls and elevators. Your comments about the room fixtures, water pressure, and breakfast offerings are also noted. We strive to provide a comfortable stay for all our guests and will take your feedback into consideration to make improvements. We hope you will consider giving us another chance in the future. Sincerely, Your BW Plus St. Augustine Team
The Hotel and the room was very clean. The staff was friendly and professional. I definately would stay in this Hotel again.
We love to hear that you had such a fun stay with us, and we thank you for your review. It's great you enjoyed our clean rooms, and we'll make sure we pass your kind words on to our team. We hope to welcome you back soon to Best Western Plus St. Augustine I-95! Sincerely, Your BW Plus St. Augustine Team
Nice hotel, everything was good, but the road construction made getting in and out a nightmare pool and jacuzzi available but weather did not allow. Breakfast offerings were standard for BW. Staff was friendly enough. Weird way of folding pillows, we simply unfolded them
A very Good mattress and pillows with quiet hallways Clean area to sit and eat, breakfast was good Front desk friendly and helped us get settled in. Pool was clean and relaxing We will use again for visits wish BW had a Van to move around town instead of calling an Uber
Thank you for taking the time to share your wonderful review. We are thrilled to hear that you enjoyed your comfortable bed, our quiet hallways, and clean dining area. It is great to know that you also found your breakfast satisfying and that our front desk team was helpful in getting you settled in. We appreciate your suggestion regarding shuttle service. While we currently do not have a van for local transport, we are always looking for ways to enhance your experience at Best Western Plus St. Augustine I-95. We look forward to welcoming you back on your next visit! Sincerely, Your BW Plus St. Augustine Team
The hotel was overall clean, inviting, the breakfast was amazing, the staff was very accommodating and friendly, the pool during the day is very nice, a little cooler in the evening and morning due to the sun shade. The hot tub was not heating, very disappointing. The carpet could use a really good cleaning, so wear indoor shoes.
Dear Yolanda, It was a pleasure welcoming you to Best Western Plus St. Augustine I-95 for your recent stay. We're happy to hear you enjoyed our inviting pool and started your day off right with our delicious breakfast offerings! It's great that our friendly staff also contributed positively to your experience. Your feedback regarding aspects of your stay that could have been improved is appreciated and will be discussed internally. We hope to welcome you back soon! Sincerely, Your BW Plus St. Augustine Team
The coffee station was nasty and infested with ants and the staff never took care of it even after being told by me and others. There's an unpleasant odor and the carpets are filthy in dire need of having a deep cleaning with a steam cleaner.
Thank you for staying with us and for your feedback. We are disappointed your experience was not as expected, and we apologize for any inconvenience. Our team will investigate your concerns further and correct any issues immediately. We appreciate your feedback as we continually look for ways to enhance the guest experience. Again, thank you for visiting, and we hope you will consider staying with us the next time you are in the area so we have another opportunity to provide you with the level of quality and service you deserve. Sincerely, Your BW Plus St. Augustine Team
The pillows are small, but they give you 4 of them. The free breakfast was good, but the bacon could have been cooked more. The room was very nice and comfortable. The elevators were very warm, and the handle of the bathroom sink kept falling off.
Thank you for choosing Best Western Plus St. Augustine I-95 and for sharing your valuable feedback. While we are happy you found much to enjoy about your stay, we are sorry there were a few concerns. Your comments will be shared with the team to ensure we always offer our best. Should your travels bring you back to the area, we look forward to welcoming you back again. Sincerely, Your BW Plus St. Augustine Team
The only disappointing thing I can think of was the Coffee dispenser, It was VVEEERRRRYYY slow and did not always dispense the chosen type of Coffee. I chose the house blend nd it dispensed decalf coffee. Other then this it was a good stay for me.
Dear Barrie, Thank you for sharing your feedback with us. We're glad to hear that you had a good stay overall. We apologize for the inconvenience caused by the coffee dispenser not always dispensing the chosen type of coffee promptly. Your comments will be addressed to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time. Sincerely, Your BW Plus St. Augustine Team
One of the best maintained and cleanest motels we have stayed in. Room was very nice and everything worked. Bed was very comfortable and the breakfast buffet was more than adequate. Good parking and easy access to main highway. Pool was also very nice. We will return!
We appreciate receiving feedback on your recent Best Western Plus St. Augustine I-95 stay. It's wonderful that our attention to cleanliness and many fantastic amenities accentuated your already amazing stay! We eagerly anticipate the opportunity to give you another great stay on your next visit to St. Augustine. Thanks again for your review! Sincerely, Your BW Plus St. Augustine Team
It was clean and nice it was quite. It was close to shopping and dining when ever I needed something I just went to the lobby and they had it there. Everyone was so nice the pool was nice and clean the lobby had everything I needed the computer worked and the gym was nice.
Thank you for your wonderful review! We're delighted to hear that you had a great, relaxing, and quiet stay with us at Best Western Plus St. Augustine I-95. We're glad you found our hotel clean, nice and loved our convenient location. It's fantastic to know that our lobby had everything you needed and that our staff was friendly and accommodating. We look forward to welcoming you back for another enjoyable stay! Sincerely, Your BW Plus St. Augustine Team
Great bed and cleanliness ,shower and bathroom were clean. The pool /hotub area was great and accommodating. Breakfast was 4/5 with many options hot and cold . Only thing is elevator takes about 8 min to go up and down and it's only 4 floors. Overall great stay though and would definitely recommend to other couples or families
Dear Jonathan, Thank you for staying at Best Western Plus St. Augustine 1-95. A recommendation from our valued guests always puts a smile on our faces and we're so happy you had a great experience. We are delighted to hear that you took full advantage of the hotel's amenities and look forward to your next visit. Thank you again for your review. Sincerely, Your BW Plus St. Augustine Team
first of all i am a member and have stayed at this particular motel for several yrs on numerous occasions ranging from our house being fumigated to a second honeymoon and have found this motel to always go over and above and exceed my expectations
First, thank you for being a valued guest at Best Western Plus St. Augustine I-95! We are glad we could surpass all of your expectations, and on behalf of our team, we want to welcome you back again anytime. Sincerely, Your BW Plus St. Augustine Team
This is the cleanest hotel we stayed in on our trip. The staff is so friendly and kind the internet is fast and the hotel sparkles cause its clean. We wanted to stay near st augustine but not right in town and this hotel provided us the nicest accomodations close to the outlets and restaurants and far enough away from the town to be able to sleep properly. We loved it and cant recommend it enough!!
Thank you for joining us at Best Western Plus St. Augustine I-95. We're happy that our friendly service, clean environment, and convenient location were just what you were looking for! We appreciate your recommendation and look forward to welcoming you back. Sincerely, Your BW Plus St. Augustine Team
Highly recommend! Great four nights at this clean, comfortable, friendly hotel. Rooms and decor felt updated, images on walls is St Augustine landmarks and places- great touch! Breakfast fare is standard, nothing impressive, but it's free :) Beds were comfortable, pillows were a little lacking. Rate was fair. It is in the middle of some construction, but we did not have any issues with getting in and out. Such a nice, quite hotel. Would definitely recommend!
Thank you for your enthusiastic review and recommendation! We're thrilled you enjoyed your stay and found our hotel well-appointed and our team friendly. It's also great that our decor featuring St. Augustine landmarks added a special touch to your experience. Your feedback on our breakfast and pillows is appreciated, and we look forward to welcoming you back for another pleasant stay! Sincerely, Your BW Plus St. Augustine Team
Average hotel with customer service at front desk unfriendly and you being there is an inconvenience disturbing their phone texting conversation
Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance to change your perceptions down the line. Sincerely, Your BW Plus St. Augustine Team
Outstanding staff, made up my room every day. Replenished the soaps, towels, and coffee. Breakfast was good and options for all family members. Only negative comments are the coffee machine in the lobby is very slow, but the coffee is delicious and the carpet in the hallways need to be cleaned.
Dear Steven, We appreciate you reaching out and sharing your visit. Thank you for highlighting our excellent staff and delicious breakfast selections. Your feedback concerning our coffee machine and carpet is valued and helps us improve, and we hope to welcome you back soon for an even better time. Sincerely, Your BW Plus St. Augustine Team
Great location, comfortable room, insulting grab and go breakfast. It's a nicely put together room on the water front. No complaints. Parking they charge you $20 more. It's an old building repainted. But for the premium price, you'd think they could offer a decent breakfast hotels one third the price offer. Here they give you a bottle of water ( we have that already), a grocery store cheap small muffin and a nutrigrain bar. They are probably taking in $45,000 a night and we get what amounts to bread and water. What an insult. We won't stay here ever again nor recommend them to others.
Dear Allan, Thank you for sharing your concerns with us. Please accept our sincere apology for amenities that didn't provide the value you expected. Your input will help us as we continue improving our guest experience. It saddens us that you wouldn't choose to return despite our comfortable accommodations and convenient location. We appreciate your comments and wish you safe and pleasant travels. Sincerely, Your BW Plus St. Augustine Team
Breakfast was AWESOME! I love the variety on the menu. The coffee bar was perfect with my favorite, flavored coffee cream. my room was HUGE! The carpet in my room was clean and I could walk on the carpet, bare foot. I am in St. Augustine to attend church twice a month and have visited several hotels. I will definitely return!
Dear Angie, Thank you so much for the five-star review. The team is so pleased to hear you enjoyed your stay here and had the opportunity to try our delicious breakfast options. We can't wait for your next visit! Sincerely, Your BW Plus St. Augustine Team
We have stayed at this location more than five times. Despite continuing road work nearby, staff have maintained good attitudes and clean, quiet rooms. Our trip home was delayed because of bad weather and there was no problem extending our stay by one day. The breakfast continues to be fresh and hot. The only problem was a new coffee machine that doesn't work very well. The outlet mall is very close so we could get in our daily walk and find some bargains.
Thank you so much for the five-star review. We're so pleased to hear we have the pleasure of receiving your repeat patronage, and we can't wait for your next visit!
I booked this room for 3days during springbreak because it had a hot tub. The hot tub did not work, the coffee machine was trash and most of the staff barely spoke English and were really nasty or rude. You could tell the were miserable and hated their job. Little girl at the front desk said they do not have a manager on-site and that there was no way to get ahold of him... The only charming thing about this cheap motel was the cats that roamed the parking lot.. they were definitely friendlier than the staff!! So disappointed I wasted my family vacation here.. Lesson learned.
Dear Holly, We're saddened to learn you did not enjoy your visit. Please accept our apologies for any issues with the hot tub and for any difficulty communicating with our staff. Your feedback helps us improve, and we'll look into your comments further. We appreciate the chance to implement course corrections where necessary, and we hope you'll consider staying with us again should you be back in the area. Sincerely, Your BW Plus St. Augustine Team
After a very long night, I'm driving my son. And I shows up 3 o'clock in the morning Maybe 4 and they need a process, quick and easy to get me a And my son-in bed even though I could not find my wallet. My card, there are patient kind and compassionate.
Dear Winter, We always appreciate hearing from our guests, and we're glad our patient staff helped ensure a smooth check-in process. Should you find yourself back in the area, please come see us again at Best Western Plus St. Augustine I-95! Sincerely, Your BW Plus St. Augustine Team
The room was great. Location off 95 perfect. Great breakfast. Daniel at the dest was very helpful. One complaint. The bunn automatic coffee machine is a disaster. It only worked half the and even when it did work it is unsuitable for a hotel operation. It takes too long. Coffee is important get rid of that machine.
From our comfortable rooms and superb location to our tasty breakfast and friendly service, we are delighted you enjoyed your stay with us at Best Western Plus St. Augustine I-95! Your feedback about our coffee machine is gratefully received and will be kept in mind as we move forward. Should you return to our historic city, we'd love to host you for an even better experience! Sincerely, Your BW Plus St. Augustine Team
Our stay was great. Very good breakfast choices. Friendly staff. Beds were comfortable. Four adults in one room was not a problem, there was plenty of room. A little tricky finding it but only because of lots of road construction in the area. Overall, very good experience.
Thank you for sharing your overall experience with us! We're delighted that your stay was great and that you enjoyed our breakfast offerings and comfortable beds. It's also wonderful to know that our friendly staff made your visit memorable, and we're pleased that accommodating four adults in one room was not an issue. We appreciate your understanding regarding the road construction, and we look forward to welcoming you back for another enjoyable stay! Sincerely, Your BW Plus St. Augustine Team
Hotel was very clean, staff was super nice. Only complaint we had is the construction on the main road to turn into the hotel. We missed the turn and had to go down one more street. Room was very clean. Pillows could be more softer. They were hard to sleep on. They are also very small like couch pillows.
Dear Ronda, Thanks so much for your review. We're delighted that you enjoyed our high standards of cleanliness and friendly team and that you had an overall positive experience. We also appreciate your feedback about the pillows and construction and will share that with our team. It was a pleasure to host you, and we look forward to your next visit! Sincerely, Your BW Plus St. Augustine Team
We arrived late and was greeted by a very friendly and helpful staff. Check in was quick and easy. The room was spacious and super clean. The beds were the most comfortable of our entire trip. The curtains totally blocked out any outside light allowing us to sleep in for some much needed rest. The breakfast was very good and the dining area was very nice. The room was quite. Parking was good. Overall it was great. We will be returning.
Thank you for choosing Best Western Plus St. Augustine I-95! We're glad our friendly staff and clean, spacious rooms impressed you. It's also great to know that you enjoyed breakfast and appreciated the easily accessible parking. The next time you're in the area, please come see us again. Sincerely, Your BW Plus St. Augustine Team
The room was reasonably priced, clean, quiet and comfortable. Breakfast was out early, was good and as expected. There is construction on the nearby highways, but we were quickly able to access the property. It is near restaurants and I-95, making it convenient.
Thank you for choosing to stay at Best Western Plus St. Augustine I-95. We appreciate all of your kind comments. Our team is committed to providing clean and comfortable accommodations for all our guests, and we are glad to hear that your room met your expectations. We understand the importance of starting the day off right, which is why we take great pride in our breakfast service. We are thrilled to know that you enjoyed it. Please come back and visit us soon! Sincerely, Your BW Plus St. Augustine Team
Nice, clean rooms. Good hot free breakfast with eggs, sausage, good selection of breads. Waffles. Good internet. Really liked the machine that makes coffee and delicious hot chocolate. Coffee, chocolate machine available to use during the day.
Dear Cheryl, Thank you! It was a delight to have you as our guest at Best Western Plus St. Augustine I-95, and we are thrilled you enjoyed your stay. From our clean accommodations and great internet to our delicious breakfast and great value, we hope we gave you plenty of reasons to join us again. Sincerely, Your BW Plus St. Augustine Team
Very nice hotel. Great customer service and clean halls and areas. The breakfast was excellent, attended was polite and friendly, very helpful. Room was clean and well designed, pillows were a little small but fluffy. The road construction was a little hard to get through but the hotel can't fix that lol would stay here again for sure.
Dear Jim, It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking and that your overall stay was pleasant. Should you be in the area again, please come back to see us at Best Western Plus St. Augustine I-95! Sincerely, Your BW Plus St. Augustine Team
Very nice renovated property. The only thing they could improve was breakfast. They took the buffet down about a half hour early and did not have all the selections offered. Still give the property a five star though. Very clean.
Dear Phil, We're so happy to know that our clean accommodations left a positive impression on you! That being said, your feedback regarding breakfast is important to us, and we'll discuss your comments internally. Please consider joining us again in the future. Sincerely, Your BW Plus St. Augustine Team
Clean and quiet Cleaning lady educated and excellent service Location great Front excellent Near express way Heard old town Price average Breakfast time good Maybe can be until 10 am Gym option Pool
Dear Sethy, Thank you so much for taking the time to share your thoughts on your recent visit. We appreciate you spotlighting our hospitable team, fantastic location, and excellent amenities. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! Sincerely, Your BW Plus St. Augustine Team
We didn't have the best impression when we arrived, the area looked abandoned the hotel was very lonely and dark we came back for the check-in at 2pm (big difference, they turned on the lights) there was a lady very kind that did our check-in (she was blond), we needed to change rooms and she took care of us very fast, the housekeeper on the 4th floor was so nice and kind she gave us extra towels. My only recommendation: the pillow are too small, it's like you have a half of a regular pillow. Breakfast very good too is until 9. I came later than 9 and they still assisted me. Rooms aré renovated but the AC are too old and they don't work very good.
Your voice is important to us, and we appreciate you making it heard. We are very sorry for the ways in which we failed to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it. Sincerely, Your BW Plus St. Augustine Team
Perfect stay, quiet, clean, the property is in excellent condition, everything is like new, the breakfast was nice and tasty, We only needed a place to stay while we enjoy the city, but the hotel really exceeds our expectations.
It was our pleasure to host you at Best Western Plus St. Augustine I-95 for your recent stay. There is no better compliment than knowing we exceeded your expectations with an outstanding visit! We are so happy you were impressed by our delicious breakfast, clean accommodations, and beautiful property. Thank you for the five-star rating, and we look forward to welcoming you back in the future! Sincerely, Your BW Plus St. Augustine Team
Great location to stay if your on a budget. Close to restaurants, gas stations, and the expressway. Great staff & accommodating. Simple breakfast and clean room & building. The Definitely would stay again.
Dear Tony, Thank you for choosing Best Western Plus St. Augustine I-95. Our team is delighted you received excellent service during your stay with us and enjoyed our location. It was our pleasure to host you on your recent visit, and we look forward to seeing you again the next time you are in the area. Sincerely, Your BW Plus St. Augustine Team
Only one issue or concern, the telephone didn't work so you couldn't call the front desk if you needed something, and none of the soda machines worked, other than that it was a very good trip, customer service was very good
Dear Donell, It was such a pleasure to welcome you to Best Western Plus St. Augustine I-95! Our team is committed to providing high-quality guest service, and we're thrilled to hear that we made a good impression on you. We'll be sure to share your concerns about the soda machines and the phone in your room with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your kind review, and we hope to welcome you back for another lovely stay soon! Sincerely, Your BW Plus St. Augustine Team
Pros: Clean, easy access to interstate, good breakfast. Cons: juice at breakfast a little odd, bed pillows were square throw pillows. Generally a good place to stay and would stay there again for the price.
Thank you for choosing Best Western Plus St. Augustine I-95. We're glad you noticed our attention to cleanliness, and we appreciate your thoughts on our pillows. It was our pleasure to offer you breakfast, which we trust helped fuel your morning. Come back soon! Sincerely, Your BW Plus St. Augustine Team
No bad hotel for the money. Good location if you want to be closer to interstate for a short stay. The hotel is clean, service is acceptable. The breakfast is ok if you do not drink coffee. The coffee here is a brown water coming from a coffee machine, partially broken.
We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that our friendly staff made you feel welcome. Thank you for your feedback about the coffee. We'll look into this further, and we hope to see you again should you be back in the area. Sincerely, Your BW Plus St. Augustine Team
Hotel was renovated a few years ago and has a beautiful new look. The common areas and guest rooms are very nice and kept clean. Our room was extremely comfortable and very quiet. The location is excellent for the Old Historic District, beaches and interstate access. Shopping and restaurants are very convenient. Highly recommend your stay to be here.
Thank you for the outstanding review of your recent stay at Best Western Plus St. Augustine I-95. We're glad you had a wonderful time with us and enjoyed our lovely refreshed facility, clean and quiet accommodations, and convenient location close to the beaches, historic district, shopping, and dining. It's the best compliment knowing you recommend us to fellow travelers. Please allow us to host you again in St. Augustine. Familiar faces are a welcome sight, so come back soon! Sincerely, Your BW Plus St. Augustine Team
Best Western Plus is always a great choice for us. This one was exceptional. The hotel was modern and up to date. The room had very comfortable beds with fresh comfortable linens. The bathroom had been updated and the sink actually held water. The breakfast was exceptional.
Dear Verna, We are so happy to hear that your stay at our Best Western Plus hotel was exceptional! It's great to know that you found the hotel to be modern and up-to-date, with comfortable beds and updated bathrooms. We're also thrilled to hear that you found the breakfast to be exceptional and up to your expectations. We look forward to having you back for another wonderful stay in the future! Sincerely, Your BW Plus St. Augustine Team
Very clean Hotel ! Front desk attendant was very pleasant and helpful. Food was delicious! Shopping area and eatery was close by. Very clean Hotel. I asked the receptionist for directions, he took his time to help me.
Thank you for your lovely feedback! We're thrilled to hear that our cleanliness and the dedication of our front desk team stood out during your stay. It's great to know you enjoyed the delicious food and found our location convenient for shopping and dining. We pride ourselves on attentive service, and it's heartening to hear our receptionist made a positive impact. We look forward to hosting you again in the future! Sincerely, Your BW Plus St. Augustine Team
Upon arrival the attitude of the front desk was poor. It seemed I was disrupting their quiet time. They never acknowledged my presence when walking in or out of the hotel. As soon as I opened the door to my room the musty smell to my room was very strong. The air conditioning was constantly running and loud to keep the room at a comfortable setting. The food was subpar. I will never go back.
Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements regarding our accommodations, service, and all we offer. We wish you well and hope you'll consider giving us another try someday. Sincerely, Your BW Plus St. Augustine Team
I was very pleased with the hotel. It was very nicely updated, clean, and comfortable. Breakfast was nicely done with lots of variety. It was also very reasonably priced - an excellent value for the money.
Dear Martham, Thank you for sharing your input with us! We strive to provide our guests with clean and comfortable accommodations and delicious breakfast options at a reasonable rate, and it is wonderful to know that you found that to be the case. Happy travels, and we hope to see you again soon! Sincerely, Your BW Plus St. Augustine Team
Breakfast included is really helpful. I missed some more fruit and variety, but I think for the hotel price it is pretty good. The pool is nice and well illuminated. I was surprised to see it should be used only until 5 pm. I would say open until 7 or 8 would be better specially during summer.
It was such a pleasure having you as our guest! We're thrilled you had an enjoyable experience, and we appreciate you mentioning our complimentary breakfast and lovely pool. Your suggestions regarding our offerings and the availability of the pool will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope to welcome you back again soon. Sincerely, Your BW Plus St. Augustine Team
Very clean and comfortable room. Lots of Fluffy Pillows very nice, comfortable bed, great staff very pleasant I would recommend it to anybody and it was very pleasant. Clean enjoyed it very much. We'll do it again.
Dear Eric, We know there's nothing better than a good night's sleep, so we are thrilled you were so comfortable and enjoyed our great pillows and bed. Thank you for being our guest at Best Western Plus St. Augustine I-95 and for sharing your kind review. We hope to have the pleasure of welcoming you back on future visits to St. Augustine. Sincerely, Your BW Plus St. Augustine Team
Great breakfast and staff roo.s nice size close too pool like the cat for good luck traffic terrible close to st Augustin rhe trolley best deal stop and off should give better discount for seniors curtains on trolly gave ponchos soaking g wet
Dear Bobby, Thank you for your wonderful review! It sounds like you had a wonderful experience while visiting Best Western Plus St. Augustine I-95. Our lucky cat always brings good luck vibes! We understand the traffic near St. Augustine can be challenging, and we apologize for any inconvenience caused. Your feedback about the trolley experience is valuable and we thank you. We appreciate your visit and look forward to welcoming you back for another delightful stay! Sincerely, Your BW Plus St. Augustine Team
A group of us stayed here for a nearby conference. Our district arranged lodging so we had no expectations. The area surrounding the hotel including an abandon Denny's, trash ,and broken down cars. There was what appeared to be a homeless man walking around in just dirty socks that hung around the front and in the lobby. The hotel had a weird smell and when we made it up our rooms it didn't get better. The tile floors seemed not mopped and the carpet had a feel as if it was moist. The beds were comfortable but on the first night a live roach crawled across the bed. Again, we came as a group set up by a bookkeeper so demanding a refund and leaving seemed difficult, also where would we go? Busy town busy time of the year. The water pressure was terrible and the toilet ran continuously. We had 6 rooms and minus the roaches this was the case for all of us. Stay somewhere else.
Dear Denise, We're sorry to hear about the issues you encountered during your visit. We deeply regret that the surroundings didn't meet your expectations though we can assure you that our property is perfectly secure. Please know that guest satisfaction is crucial to us, and we'll take your feedback into account as we continually strive to improve our guests' experiences. Sincerely, Your BW Plus St. Augustine Team
Check in went smoothly. Only one elevator working with no out of service sign on the other. Lobby was extremely hot and muggy so waiting 10mins for one elevator wasn't fun. Room was clean and quiet but warm because the ac isn't positioned great to cool the whole room. "Barnyard" style door for bathroom that isn't on the track properly nor was the door measured properly so it doesn't close nor slide at all. No vending machines work. TV remote wasn't whiped down, was still sticky from last stay.
Dear Brandon, Thank you for offering feedback about your recent stay at our hotel. We're glad you found our check-in process efficient, our accommodations clean and quiet, and our beds comfortable. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. Please allow us to host you again should you return to St. Augustine. Sincerely, Your BW Plus St. Augustine Team
Check in was normal but the overall hotel was hot. Once we were in the room we took our shoes off and after walking around for a moment we noticed our socks had turned black. So now we know the floor is filthy and it really makes you wonder how clean the rest is. Didn't seem clean and couldn't trust it. With that in the back of your mind it was hard to relax. Beds are very firm and made it difficult for me to sleep.
Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. We hope you will consider giving us another opportunity in the future to change your lasting impression. Sincerely, Your BW Plus St. Augustine Team
We travel to the area a lot to visit family and this was our first time staying at a Best Western. We are extremely picky about our hotels. Everything was clean. Bed was comfy. Breakfast was good. Very happy with our stay. We will go to this one first from here on out.
Dear Heather, Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed your first visit with us and appreciated our clean accommodations, comfortable beds, and delicious breakfast options. It was a pleasure hosting you, and we hope to see you again in the future! Sincerely, Your BW Plus St. Augustine Team
I was very disappointed rooms were poorly cleaned. The bathroom is a joke . You have to turn sideways to get into the bathroom . And directly behind the door so the door does not even open the whole way. The carpet is disgusting. And the noise level is loud close to the interstate. Be careful this property the first night had a power outage
We appreciate you taking the time to share feedback about your recent visit. We're sorry to hear that we let you down. Please know our friendly staff is always available to address guest concerns when they are made aware of them during your stay. We hope you were able to enjoy your time in St. Augustine and consider giving us another opportunity to provide you with the outstanding Best Western experience you expected and deserve. Sincerely, Your BW Plus St. Augustine Team
Dated bathroom faucets, and tasteless breakfast. Did not feel particularly safe in this location. Behind a closed down Denney's restaurant and adjacent to a sketch looking motel. The coffee was good, however.
I have always overlooked Best Western hotels, but after reading the reviews on this one off I95 St. Augustine decided to give it a try. Arrived late at night and felt secure instantly with a well light parking lot. Greeted by a pleasant gentleman working the front desk as soon as we walked in. The room was on the first floor and was very quiet. When you opened the door, you could smell that it was cleaned. The room did not disappoint. The bed was comfortable, there was plenty of space, and the bathroom was very clean. There was a nice free breakfast in the morning with lots of options. I will be adding this to my list to stop when traveling thru Florida in the future.
Dear Jackie, We're so happy to know that our comfortable accommodations impressed you during your visit to Best Western Plus St. Augustine I-95! Please come back and stay with us again at some point later down the road. Sincerely, Your BW Plus St. Augustine Team
The hotel was OK. It was clean and quiet. It felt kind of old and a bit run down. Staff was pleasant. Mattress was OK. Pillows are too small. Room had fridge, microwave and coffee pot. Breakfast was ok.
Dear Marci, While our clean accommodations and friendly team members impressed you, we apologize for any lack of upkeep during your visit. We understand your frustration, and we'll be sure to keep your comments in mind as we continue to make changes for the future. Please come back and stay with us again soon. Sincerely, Your BW Plus St. Augustine Team
Traveled for business, location off the interstate was as good (save the construction and awkward intersection) as could be expected. Front facing room did not experience road noise. Clean property with friendly staff.
A clean property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. It would be our pleasure to welcome you back to our convenient location, and we can't wait to welcome you back to Best Western Plus St. Augustine I-95 for another fantastic visit. Sincerely, Your BW Plus St. Augustine Team
The hotel was clean, the personnel very polite, beds really comfortable, and they offer a full breakfast...just what we needed in the location we preferred, close to I-95 and lots of restaurants. It had been refreshed not too long ago.
Dear Ginette, It was such a pleasure to welcome you to Best Western Plus St. Augustine I-95! We always endeavor to exceed expectations, and we're thrilled that our comfortable accommodations, friendly team, and high standards of cleanliness reflected that. It's great to know that you could take full advantage of the convenience our great location offers and we appreciate you highlighting it to your fellow travelers. Thanks for your kind words, and please allow us another chance to serve you at our lovely property! Sincerely, Your BW Plus St. Augustine Team
Can't go wrong with Best Western. Clean rooms are always ready when you arrive, this is our second stay at the St Augustine hotel. Restaurants within walking distance of hotel. Compared to other hotels Best Western is the place to stay.
Dear Vicki, It was a pleasure to welcome you back to Best Western Plus St. Augustine I-95 during your most recent stay. We're delighted to hear you had another positive experience and appreciated our clean accommodations, as well as our convenient location close to amenities. Thank you for taking the time to share your kind comments, and we hope to welcome you back the next time you're in the area. Sincerely, Your BW Plus St. Augustine Team
We have stayed here before. The hotel is very clean and beds are comfortable. You are close proximity to the I-95, restaurants and the outlets if you care to shop. Breakfast was plentiful and the reception area has coffee and lemon water. The internet was spotty but it might have been our phones. We will continue to stay here as we enjoy the hotel.
Dear Marie, Thank you for trusting Best Western Plus St. Augustine I-95 with your recent lodging needs; it was a pleasure to welcome you back. It's wonderful to hear you had such a positive experience and appreciated our great location and clean accommodations, as well as found the beds to your preference. We're grateful for your comments, and we hope to have the opportunity to welcome you back again soon. Sincerely, Your BW Plus St. Augustine Team
We didn't have much of a choice on hotels as everything was booked solid and expensive. Wasn't worth the $260 a night price tag, that's for sure. Found a ball of hair in middle of floor of room as soon as we got there. Staff prob doing best they can bring short of help. Folks were nice. Convenient location. Would have expected to pay much less. Breakfast was blah. Went to Cracker Barrel!
Thank you for taking a moment to share your honest feedback. While we appreciate your kind words about our friendly team and great location, we regret that you were not fully satisfied. Rest assured, our prices are competitive for our area— though please know we are always ready to address any concerns that are brought to our attention during your visit. That being said, we'll be sure to pass your comments about cleanliness along to our housekeeping team for further review. It was a pleasure having you here with us, and we wish you safe travels. Sincerely, Your BW Plus St. Augustine Team
Good value, very clean. Location not the best but okay. Door handle to room needs fixing. Breakfast was fine and hotel staff very friendly. I would recommend this hotel to anyone looking for a one night stay while traveling.
You can always expect great value at Best Western Plus St. Augustine I-95 with our amazing staff and clean accommodations. We hope that you got plenty of R&R during your visit. Thank you so much for the recommendation. Come back and stay with us again anytime. Sincerely, Your BW Plus St. Augustine Team
So very impressed with this hotel. Staff go above and beyond to make your stay comfortable. Due to road construction it is a little difficult seeing the exact turn in area but that is if no fault of the hotel. It is a comfortable place to stay
It was such a pleasure to welcome you to Best Western Plus St. Augustine I-95! We always endeavor to exceed expectations, and we're thrilled that our comfortable accommodations and friendly team reflected that. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! Sincerely, Your BW Plus St. Augustine Team
We used our points and a small fee. In our opinion, This PLUS is very clean. Rooms are quite large and the shower updated. Breakfast was definitely adequate but not my quality. If u need a freezer, it is only a refrigerator in the room.
Your five-star review is highly appreciated! From our modern and immaculate accommodations to our hearty breakfast, we love to impress, and we're so happy you had a pleasant experience at Best Western Plus St. Augustine I-95. Join us again when you return to St. Augustine! Sincerely, Your BW Plus St. Augustine Team
We liked this hotel, it is near the highway and a Cracker Barrell breakfast store. The room was clean, with a bathroom that works. Check In/out was easy. Also an EV charger is available on premises which is beneficial to our hybrid van.
It's always a pleasure hearing from our guests. We're glad our clean, convenient accommodations and EV parking added to your experience. Should your travels bring you back to town, we'd be happy to host you again. Sincerely, Your BW Plus St. Augustine Team
This hotel was in a great location. Close enough to historic St. Augustine without the price and parking issues. In general, a nice hotel and quiet from highway noise. I don't think the queen beds were quite queen size as the next hotel we stayed in were queen beds that fit 2 people way more comfortably. The pillows on the bed were not standard size as they were like square euro pillows so not sure if the pillows were old and could be squashed up enough to be square-like or if that's how these pillows were. They were not very comfortable for sleeping. The room was otherwise spacious enough for 4 female adults. The A/C worked well and the staff was friendly. We were on a trip for 12 days and liked the idea of breakfast included; however, it was disappointing. I agree with another reviewer - the coffee was horrible. Weak and not tasty. Add a generic creamer of sorts and I couldn't do it. A cup of coffee can be the great start to the day or make you wary of other potential shortcomings. I tried eggs the first day but I'm pretty sure they were those powdered scrambled eggs - a bit watery and flavorless. The bacon was about 95 % fat to 5% meat. I tried cereal - both Post Raisin Bran and Fruit Loops. Both were stale. The bagels had little flavor, the cream cheese was more of a spread and there was only margarine, no butter. The pumpkin flavored waffle batter was fairly tasty and the bananas were fresh. The juice was not juice but flavored, watered-down juice drinks. An option of hard boiled eggs could have potentially saved breakfast, but I did not like having to stop else where for coffee every day. I would stay here again, but I would also pre-plan to make sure I could start my day with a great cup of coffee. Seriously, please consider upping your coffee game.
Dear Pammi, Thank you for taking the time to let us know about your stay at Best Western Plus St. Augustine I-95. It is wonderful to see that you found our location convenient for your needs and liked our friendly guest service. Your feedback on our breakfast offerings is appreciated, and we will discuss your concerns with our food and beverage team so we can work to improve. Please come back and see us again when you are next in the area. Sincerely, Your BW Plus St. Augustine Team
Overall great stay. Easy check in. Atmosphere when you walk in to the lobby is nice. Good size breakfast area. Had eggs, bacon, sausage, waffles for breakfast. Pool area seemed nice outside but I didn't go out there. Room was modern, updated and clean. Beds were comfortable, pillows not that comfortable. AC worked well. Would return again if on another road trip. Would also recommend to others. Very close to the Premium outlets so perfect for shopping.
It is wonderful to know that you had an excellent experience with us. We appreciate you shining the spotlight on comfortable accommodations, delicious breakfast offerings, and convenient location. The next time you're in the area, please come stay at Best Western Plus St. Augustine I-95 again! Sincerely, Your BW Plus St. Augustine Team
Worst hotel I have ever stayed in. When rolling in at almost midnight there were probably 10 people congregated out in front outside of the doors being loud and seemed to be drinking. Checkin was fast and easy, the person who checked us in was friendly. This was the only positive piece. The elevator was a rough ride and jolted when it stopped, we had not yet seen the review about it dropping a floor. Needless to say we didn't get back on it. We got to our room and opened the door and the overwhelming smell of mildew/mold hit us and the room felt DAMP. We expect it to be humid, it's Florida, but everything in the room felt dirty and wet. We sat on the bed and instantly our pants felt wet. Did not feel clean and we saw a previous review about bedbugs so out of an abundance of caution we slept under just the top blanket and did not use the pillows. We won't be back.
We appreciate you taking the time to share your thoughts with us. It saddens us to hear that although you experienced wonderful service, we were not able to meet all of your expectations. Our staff strives to ensure every guest has a comfortable stay and is always available to help in any way they can. We will discuss your report with housekeeping to ensure it does not occur again. Thank you for notifying us of your experience, and we hope you will consider staying with us again so that we can improve your perception of our hotel and provide the stay you expected and deserve. Sincerely, Your BW Plus St. Augustine Team
Obviously newly renovated, and in very nice shape. Close to I-95 but nice and quiet. Good breakfast choice, friendly staff. Lots of nearby restaurants of all types, and downtown St Augustine is a 15 minute drive. Only problem was a very slow internet, but no way of knowing it that was a 1 time thing, or endemic.
Thank you for choosing our hotel for your recent visit to historic St. Augustine. We're glad you had a wonderful stay with us and that you enjoyed our refreshed accommodations, excellent location close to area restaurants, delicious breakfast, and friendly service. It would be our pleasure to host you again at Best Western Plus St. Augustine I-95, so come back soon. Sincerely, Your BW Plus St. Augustine Team
Room was clean. decent amenities. Hotel staff was accommodating. Close to restaurants, some shopping. Nice location, clean property easy access right off and on Hwy. Enjoyed my stay and will definitely be back again
Dear James, Many thanks for your positive rating of Best Western Plus St. Augustine I-95! It's great that our proximity to local restaurants and easy highway access was convenient. Although you prefer King beds, we're happy you nonetheless enjoyed our clean accommodations and helpful service. Your thoughtful praise is appreciated, and we look forward to your return! Sincerely, Your BW Plus St. Augustine Team
Room's door would not open/close unless you really pull/push hard. Toilet, bathtub, desk was obviously not cleaned well. Breakfast was good with waffle maker, eggs, bacon, sausages, toast and fruits. Coffee was terrible. Will not come back.
Two sets of towels in a king size room for 2 people that takes at least 2 showers a day for 3 nights and 2 days. Had to go to the front desk and get towels 2 at a time every time you took a shower. No room service. 2 elevators, but only one worked the whole time and it was slow.
Dear Miles, Guest satisfaction is important to us, so we're happy to see much of your stay was pleasant. However, we apologize for any concerns about the towels and elevators. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area. Sincerely, Your BW Plus St. Augustine Team
Staff was friendly, room was clean and comfortable. Price was unbeatable and it was close enough to everything we wanted to do. The entire family enjoyed. We would def recommend and stay again when in the area.
Dear Kim, It was such a pleasure to welcome you to Best Western Plus St. Augustine I-95! We're thrilled to hear that our friendly team, as well as our excellent value, impressed you. Thank you for recommending us to your fellow travelers, and we look forward to seeing you again soon! Sincerely, Your BW Plus St. Augustine Team
Everything seemed new. Very clean. Perfect for a young family with children. My children were happy with the pool. I liked the exercise room. Everyone was satisfied with the breakfast in the roomy and clean eating area.
Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95, so we're happy to hear we succeeded with you! We always endeavor to exceed expectations, and we're thrilled that our delicious offerings and plentiful amenities reflected that. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon! Sincerely, Your BW Plus St. Augustine Team
This hotels was very good and super clean. it was close enough to the beach considering the amazing price! staff was super nice and attentive. the hotel ID close to a bunch of fast foods as well. I will definitely recommend !!
Dear Carmen, Thank you for the five-star review and for choosing Best Western Plus St. Augustine I-95. We are delighted you enjoyed our central location, clean accommodations, and friendly staff. Please come back and see us again soon. Sincerely, Your BW Plus St. Augustine Team
Great room, if a bit larger than we needed (we were really only there to sleep, lol). Helpful and friendly staff, and they even had a resident cat to pet (out of doors). Recommended if you're in St. Augustine.
Dear Steven, Thank you for choosing Best Western Plus St. Augustine I-95 and for taking the time to leave us feedback on your stay. We are thrilled to hear you appreciated our wonderful staff and spacious rooms. It would be a pleasure for us to serve you again if you are back in our area. Sincerely, Your BW Plus St. Augustine Team
Best Western Plus hotels wil not let you down. Some have bigger rooms, but all the rooms are large to begin with and this location is no different. The hotel was very clean and kept up nicely. The staff is super nice, and was always willing to assist with questions. Definitely our go to hotel.
Dear Leuk, Thank you for taking the time to share your comments with us! We are happy to know that you appreciated our spacious accommodations, clean atmosphere, and friendly staff members. It was a pleasure hosting you, and we hope to see you again soon! Sincerely, Your BW Plus St. Augustine Team
This area is brimming with multiple places to stay but having stayed at Best Western previously this was a no brainer. From the front desk staff to the super clean room and then the incredible breakfast, WOW Actually if i get to return to the area and tour St Augustine this is the place I would stay
Dear Tom, Thank you for choosing our hotel for your recent stay in historic St. Augustine. We're glad you enjoyed our clean accommodations, delicious breakfast, and exceptional service. It would be our pleasure to host you again at Best Western Plus St. Augustine I-95, so we hope you can come back soon! Sincerely, Your BW Plus St. Augustine Team
Great location, close to outlets!! We had a great weekend away, definitely would stay again. Front check in staff were fast and friendly as well as check out. Rooms were clean. One elevator didn't work but not a big deal.
Thank you for highlighting our fantastic location and friendly staff, as well as our spotless accommodations. Should your travels bring you back our way, we hope that you will come to see us again! Sincerely, Your BW Plus St. Augustine Team
This hotel experience was great. Housekeeping was excellent in keeping us stocked with clean towels as well as keeping the trash emptied. Additionally, the location of the hotel was perfect. Within 5 minutes of every location we toured.
We're delighted to hear you chose to celebrate your anniversary with us! It's an honor to be a part of this important day, and we are thrilled that your experience here made it extra special. Thank you for your kind words about our stellar team! We wish you many more years of happiness and look forward to seeing you again soon! Sincerely, Your BW Plus St. Augustine Team
The place is clean and nice, but the beds were hard as rocks. The pillows are so small. When we took showers, we came out feeling extremely oily. The ac is way too close to the bed and doesn't cool the room evenly.
Dear Alexis, We appreciate you staying with us and taking the time to share your experience. While we're glad our clean rooms impressed you, we apologize for any concerns about the beds and showers as well as for any issues with the AC. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area. Sincerely, Your BW Plus St. Augustine Team
Very relaxing and enjoyable. Nice room with comfortable beds and the bathroom was very clean. , decent breakfast, great staff. I would definitely stay again. I would stay there again and use the pool and gym.
We're so happy to hear that everything from our clean, comfortable accommodations to our tasty breakfast impressed you at Best Western Plus St. Augustine I-95! It would be an absolute pleasure to host you again the next time you find yourself in the area, so please, hurry back! Sincerely, Your BW Plus St. Augustine Team
Very nice hotel with ample, well lighted parking. The room and hotel were clean and quiet. Comfortable bed, good pillows, cold AC. Breakfast bar had a good variety of hot and cold foods to choose from.
It was our pleasure to provide you with clean, quiet accommodations. We're glad our well-lit parking and tasty breakfast added to your experience. The next time you're in town, we welcome you back to Best Western Plus St. Augustine I-95! Sincerely, Your BW Plus St. Augustine Team
Loved the hotel and it's location it was Convenient to places around restaurants restaurants were conveniently located close it close hotel was very clean staff was very polite I have no complaints I will stay at this hotel again
Dear Arcilio, Thank you for the outstanding rating of your recent stay at Best Western Plus St. Augustine I-95. We're pleased our accommodations exceeded your expectations. Cleanliness, our excellent location, and our courteous staff are why our guests enjoy their time with us. It's the best compliment knowing you'll visit with us again on a return trip to historic St. Augustine. Come back soon! Sincerely, Your BW Plus St. Augustine Team
Send the night on the trip back to South Florida. Nice and clean rooms and all. Was up and on our way before the breakfast was open. Staff was friendly. Plenty of restaurants close by. We did eat dinner at Fords garage, nice food and atmosphere.
Dear William, Thank you for your thoughtful review of your time with us at Best Western Plus St. Augustine I-95. We are thrilled that our fantastic location and top-notch accommodations, as well as our friendly service, added to your trip. Your excellent rating is much appreciated, and we hope that you will come back to see us again soon! Sincerely, Your BW Plus St. Augustine Team
We really enjoyed our stay here. The kids loved the pool. The staff was great. The pool was clean. Wish they did a little better breakfast. It was very crowded and Ran out of coffee. But overall a great place.
Thank you for sharing your compliments on your recent stay at Best Western Plus St. Augustine I-95. It's wonderful that our sparkling clean pool and terrific team members were two highlights of your visit. Rest assured, our breakfast area will be well-stocked going forward, and we appreciate your feedback. We hope to see you again next time you travel to St. Augustine. Sincerely, Your BW Plus St. Augustine Team
So I really researched reviews because this was our first trip staying at a hotel since COVID. I was very concerned to book a hotel that was CLEAN and a good value. Because we were staying the night before Easter, the room was more expensive than normal BUT it was important to me to stay somewhere that was clean and didn't say there were bugs, etc. The room was very clean and the front desk was helpful, I was afraid I might need a late check out and they were accommodating. I did not use the amenities but we did go down for coffee and a light breakfast in the morning. An employee was there cleaning after everyone and everything was stocked and clean, no issues. The only issue I had were the little pillows, they were weird and I had a hard time getting comfortable to go to sleep. Eventually, I worked it out but I'm not sure what's going on with the little pillows. Location was close to family and to the downtown and we felt safe, no issues there. All in All I rate my experience a 9 out of 10 and would stay here again. I took photos and will upload them to the Best Western site when I get a chance.
Dear Dianne, It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness and service impressed you and that our location was ideal for your trip. Thank you for your feedback about the pillows. We'll keep your comments in mind, and we hope to see you again soon. Sincerely, Your BW Plus St. Augustine Team
The hotel was decent enough, clean, friendly staff, and a good breakfast. The location left a bit to be desired- no good restaurants nearby (except one), and the construction and traffic was not cute. So, for a stopover, fine, for a few days stay, meh.
We are delighted to see that you were able to enjoy a pleasant stay with us. Thank you for highlighting our amazing staff and yummy breakfast options. We would love to welcome you back again soon.
Stayed for two nights in St. Augustine for part of our spring trip to Florida. Overall the hotel was nice. Hotel seemed fairly new or recently updated. Close to outlet mall shops and short drive to historic district. We did have a problem with ants in our room that I reported. Hopefully this issue has been resolved.
Dear Valerie, Thank you for choosing Best Western Plus St. Augustine I-95. Our convenient location makes our hotel the perfect choice for vacations in St. Augustine. Rest assured, our pest control is swift and thorough, and we will immediately address your concern so future guests won't encounter the same issue. We would be honored to see you again next time you return to our area.
Very clean and attentive staff definitely recommend! The breakfast was great ! The bed was comfortable the king bed was perfect for our family of four. Will definitely be coming back . Used laundry as well great quality.
We can't thank you enough for recommending Best Western Plus St. Augustine I-95! From our attention to cleanliness to our cozy beds, hearty breakfast, and hardworking staff, we love showing our guests a wonderful experience, and we're thrilled we made your birthday getaway one to remember. Join us again when you return to St. Augustine!
The hotel was nice and clean, large room. My only complaint is the pillows. They are the size of a throw pillow, but overly stuffed to the point of causing neck pain. Regular sized pillows would make much more sense. Never seen such.
Dear Brittany, It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad to hear you enjoyed your time at our hotel and had a nice stay. That being said, we apologize that our pillows did not meet your expectations, and we have notified our staff of your comments. It would be an honor to welcome you back to our hotel the next time you are in town.
Bring your own pillows, Hotel pillows are terrible. Couldn't find a smile on staff faces. Good location for shopping outlet mall. Breakfast good. Beds comfortable pillows so small and hard hard to sleep.
Dear Paul, Thank you for taking the time to share your valuable feedback. It is good to see that you found our location convenient and enjoyed our delicious breakfast options. Please know your comments on the areas that need improvement will be communicated to the relevant departments so we can address these issues. We hope you will allow us another opportunity to host you in the future; we want to go above and beyond your expectations.
Nice hotel about 20 minutes from downtown St Augustine. Rooms were clean and comfortable. Good selection of breakfast foods. Hotel employees were friendly and gave good recommendations when asked about places to eat nearby. Only complaint was wifi was horrible.
Dear Maria, Thank you for reviewing your stay at Best Western Plus St. Augustine I-95. It's terrific that our convenient location worked well for your travels. While we're sorry you encountered wi-fi issues, we appreciate your kind words on our clean and comfortable accommodations. On behalf of our friendly team, we hope to have the pleasure of serving you again!
The desk clerk was pleasant and thanked us for being Diamond members. Nonetheless, we were not supplied with an extra blanket as we had requested in the reservation and had to return to the desk to obtain one. The water pressure was so low that both my wife and I had trouble rinsing the shampoo from our hair when we showered. In addition, the sink faucet was set back so far that you cracked your knuckles against the sink when trying to wash your hands. And why are the toilets always so low???!!! The Wifi Internet speed was quite low when measured by speedtest.net. 7 Mbps down and 4 up. Later it measured at 10 Mbps down. The room was probably one of the darkest we have used after using our light blocking techniques, but the traffic was noisy until after midnight. Breakfast was the usual scrambled eggs though the odd-looking sausage actually was quite flavorful. But the coffee was weak, even when holding down the "Robust" key on the machine. The only fruit was oranges and the juice machine gave mostly water, not juice.
Dear Roy, Thank you for taking the time to share your feedback. It is great to hear that your check-in process was pleasant. We apologize that your visit did not meet your expectations and we appreciate your comments on the areas that need improvement. Please know we will be discussing your concerns with our team as we strive to ensure every guest has a clean, comfortable stay. We hope you will allow us another opportunity to host you in the future; we want to go above and beyond your expectations.
The past few trips to St. Augustine we've stayed near the historic district. This time we opted for this hotel which just off of I-95. Check in was quick and easy and there are several options for dinner within walking distance or a short drive away. The room was clean and quiet. The bed was comfortable but not luxurious. There is a free breakfast available from 6 until 9. As hotel breakfasts go, this is one of the better ones I've experienced. The scrambled eggs and sausage were hot and kept fresh and there was plenty of room to sit down and enjoy. Check out was easy. For an overnight stop, I would definitely use this hotel again.
Wow! Thank you for giving us a chance and we are thrilled to see that we surpassed expectations. We are ecstatic to see that our cozy accommodations and yummy breakfast were some highlights of your visit. Come back and visit us again anytime at Best Western Plus St. Augustine I-95.
We were disgusted to find blood stains on the bedsheets. When I started reading the reviews online I realized that everything negative being said online about Best Western was in fact true. Staff member was arrogant and cocky and I have yet to receive an apology from the hotel.
We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness and service. Your feedback helps us improve, and we'll look into your comments further. If you're in the area again, we'd be grateful for another chance to impress you.
Dirty socks on floor from prior guest. Half used conditioner with hair in the cap. Toilet that didn't flush well and was t bolted down. Curtains in shreds. Spent way too much for a terrible room. Never again.
Thank you for taking the time to share your valuable feedback. We want to ensure every guest receives a clean, well-maintained room and sincerely apologize we fell short on this occasion. Please know your comments and concerns will be communicated to our team so we can work to address these issues. We wish you safe future travels.
Internet isn't strong enough to stream anything. Even after the system was reset it was not usable. Room had hair and a bandaid on the floor so clearly not cleaned properly. Squeaky/loud a/c unit so we had to move rooms.
Dear Sarah, We appreciated the opportunity to host your trip to St. Augustine. Please accept our apologies that certain aspects of your stay didn't match your expectations. Rest assured, we'll reach out to our internet service provider so that improvements can be made. We'll be working diligently to deliver immaculate rooms going forward, and we hope you will give us a second chance to impress you.
This hotel was very clean and comfortable and the best hotel on our 10-day trip. Convenient to Old town St. Augustine. The staff was very helpful with maps and directions. The bathroom has a very nice tub and shower.
Dear Roger, Clean accommodations and attentive service are the names of the game here at Best Western Plus St. Augustine I-95, and we're thrilled to hear you experienced both during your visit. The next time you come to the area, please consider staying with us once again.
They were very busy, short staffed and a full house, but still provided excellent service, a comfortable, clean room and a good hot breakfast. There was a sign saying that, due to short staff, check-in would be 4pm instead of 3pm, but that was not a problem for us. They are conveniently located just off I-95.
Dear Trish, Thank you so much for taking the time to leave us your feedback on your recent visit to Best Western Plus St. Augustine I-95, and we're thrilled to hear that you enjoyed your time with us. From our prime location to our tasty breakfast, we're happy you enjoyed everything we have to offer. Please come back and see us again soon.
I have stayed at this hotel each year for the past 5 years. The staff are friendly and courteous. The rooms are clean and pleasant. The breakfast was plentiful and tasty. The area around the breakfast room was clean. All items were replaced as needed.
Thank you for choosing our hotel and for sharing your excellent review! It's fantastic that our friendly hospitality and tasty breakfast offerings were both highlights of your stay, and we trust you enjoyed some much-needed relaxation. Please allow our team to serve you again the next time you're in town.
Hotel was neat and clean. Looks like it was recently remodeled. Comfortable room, no daily service, but that is ok. We understand the employment situation around the country. Great restaurants in St. Augustine. I didn't care for the breakfast.
We are elated to see that our clean accommodations and convenient location were suitable for your travels. With so much to do nearby, we hope you had a blast checking it all out. That being said, we encourage you to reach out and let us know how we could've improved your breakfast experience. Nevertheless, we look forward to welcoming you back to Best Western Plus St. Augustine I-95.
Needs to be remodeled and deep cleaned. Beds and pillows uncomfortable. Coffee is bad. Eggs were cold and salty. Hallways smelled like sewage. Luggage cart was broken. I usually pick BW when traveling, but won't stay at this location again. Front desk was very helpful and friendly.
Dear Colorado, Guest satisfaction means everything to our team. So while we are happy to hear how much you enjoyed our awesome staff, we sincerely apologize for the inconveniences you experienced. Certainly, this is not our standard of service, and we will be working to correct the issues you mentioned. We're grateful for your time and wish you safe travels.
Very friendly check in. Was told my BW benefits and thanked for being a rewards member. A little short on staff and apologized, but it was not a long wait! Place is very clean and looks new because of the great maintenance and cleaning. Hot breakfast.
Friendly and attentive service, as well as well-maintained accommodations and delicious breakfast offerings, are aspects of staying with us at Best Western Plus St. Augustine I-95, that our guests can rely on! Thank you for your thoughtful review, and we hope you will allow us to welcome you back again soon!
We had just gone to sleep. And somebody open the door to our room. They over booked the hotel and gave somebody else our room as well. So it scared my entire family. When contacting the front desk all they did was apologize and not try to make it right. The next morning we went downstairs to get something out of our car and we couldn't get back into our room because our keys wouldn't work. But again when talking to the customer service person at the desk they could care less. We will never stay at a best Western again
We appreciate you expressing your concerns to us. The safety and privacy of our guests are crucial to us, and we apologize wholeheartedly for the disturbance you experienced. It saddens us that this has discouraged you from choosing our brand in the future. We also regret that the incidents you described weren't handled more appropriately, and we'll discuss that with our front desk team to prevent a reoccurrence. Your comments are valued, and we wish you safe and pleasant journeys.
Overall, the one night stay was fine. Seems they tried to upgrade but fell short of a complete job. Bathrooms were updated but the door bottom was rotted. Elevators need maintenance. A do the door locks. The room was clean but the windows were filthy. I thought the hallways were a bit musty. Glad they had luggage carts but they needed maintenance also, quite wobbly. The breakfast buffet was fine.
We cannot thank you enough for setting time aside to evaluate your experience during your visit. We are happy to read that you overall enjoyed our accommodations. Thank you for also constructively addressing areas we can focus on. We always recommend contacting the front desk with any issue so they can remedy the situation quickly. We certainly hope you stay with us again soon.
quiet, clean and efficient. a very pleasant experience for a group of hard working men. What more can I say ? -- 200 characters is a lot for a short stay and folks who are there to get a restful nights sleep so they can maximize their work day. Which we have just advised was accomplished, in 87 characters.
We're so happy to hear our clean, quiet accommodations were perfect for your stay at Best Western Plus St. Augustine I-95! We hope that if you ever find yourself back in the area, you'll once again depend on us for your lodging needs.
Stayed two nights visiting St Augustine. Decent room and price/night just over $100. So fairly inexpensive. Room was ok. Breakfast was pretty bare bones. Seemed like a couple local “homeless?” folk have made it a regular stop for a meal in the morning. Not the best vibe for vacationers if that's the case. Also turn on the tv as the acoustics in the breakfast area are such that you can hear everyone else's conversation. Which Was unwelcome. Odd that lights were off in parts of the lobby area including the smallish business lounge area. Not the way to save a couple $ IMO. Least nice of the 3 BW's we stayed at this trip, but okay. Location right off 95.
Dear Kenny, We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our convenient location and affordable rates added to your experience. However, we apologize for any issues with breakfast and the lobby. We'll keep your comments in mind, and we hope you'll allow us another chance to impress you.
Sewer gas smell in toilet, shower curtain didn't extend to floor so water covered the floor following shower. Staff did provide extra towels to soak up the water flow. No grab bar in shower, no place for soap or shampoo. Recommend the 2queen bed room vs the king. Last trip no issues this trip big dissatisfaction.
Thank you for sharing your constructive feedback. Our team enjoyed welcoming you back to our property, and we hope you had a pleasant visit to St. Augustine. However, we're distressed not to have met your expectations during this stay. Rest assured, each of your issues will be discussed as we work to correct the concerns. We're better than this, so please consider giving us another chance to amaze you whenever you return to town.
Definitely happy with our stay. The associate that was taking care of breakfast was Awesome and so was the breakfast! The rooms were very clean and comfortable. The price was good. I would definitely return to this hotel!
What a wonderful review to receive! We are thrilled to know that you appreciated our friendly staff members, delicious food, and comfortable accommodations. Happy travels and we hope to see you again soon!
Our stay was good overall the bed was uncomfortable had to have the maid place blankets between the mattress and the fitted sheet to soften the bed. The deadbolt on the door did not work properly had to push in the deadbolt manually so that we could close the door and it was a problem each time we entered and exited the door. The light in the foyer did not seem to have an on and off switch the switch next to the door did not seem to control that light. On the flipside the rooms were clean the breakfast buffet was very good great way to start the day. The hotel was very clean and I did enjoy the fact that it was not right in the heart of old town Saint Augustine because we traveled during the holiday Thanksgiving timeframe and that area was very very crowded we enjoyed the fact that it was far enough away from old town that we did not hear the noise at night. If they would repair those issues then I would recommend the stay at Best Western.
We are ecstatic to hear that you were able to wake up to a scrumptious breakfast and relax in our clean accommodations. Thank you so much for the review. However, it appears we have some work to do. Rest assured that we will address the issues you mentioned and look forward to earning your recommendation on your next visit.
Everything was very nice. Had a good breakfast too. Easy access to this hotel off of I95. There was a Dennys within walking distance which was very convenient. The room was very comfortable and clean. We would stay here again if we were passing through this area.
Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95, so we're happy to hear we succeeded with you! It's great to know that our awesome accommodations and great location helped make your visit memorable. We would be honored to host you again the next time you are in the area.
This Best Western was very clean and the breakfast was varied and good. We will come again. Easy access to I-95. Many different places near by to eat. Near a large outlet mall for shopping. Accept service dogs.
Thank you for sharing this lovely review of your stay at Best Western Plus St. Augustine I-95. Our great location off the highway makes us a fantastic choice for travelers in our area! It was a pleasure to provide you with an extremely clean room and tasty breakfast. On behalf of our team, we look forward to welcoming you back in the future!
The hotel was in a great location to the local attractions of St. Augustine, the breakfast really set me up for the day, with the hot breakfast option of ham and scrambled egg. The staff were friendly and the hotel was nice and clean.
Thank you! We strive to provide our guests with a comfortable, welcoming, and convenient place to stay, and it is wonderful to know that we were able to do just that for you on this occasion. It will be a pleasure to pass your compliments along to our team. Thank you, and come back to see us soon at Best Western Plus St. Augustine I-95!
This hotel is a very nice place. The staff was helpful and friendly. The room was very clean and comfortable. The breakfast was very good more than just pastries. The location was also convenient. The price was reasonable.
Dear Melanie, Thank you for your glowing review of your stay at Best Western Plus St. Augustine I-95. It is awesome to hear that you found our staff to be friendly and helpful and enjoyed our delicious breakfast options. We look forward to welcoming you back in the future.
While not central to the town the condition of the hotel and the room made my stay here very comfortable and enjoyable. It was only a short drive into St. Augustine. The reception staff was friendly and courteous.
Dear Thomas, Thank you for choosing Best Western Plus St. Augustine I-95 to host your recent stay; it was a pleasure to welcome you. We're thrilled to hear that you had an enjoyable experience and appreciated our clean and comfortable accommodations, as well as the friendly and attentive service our team provides. We're grateful for your positive comments, and it would be wonderful to welcome you back on another occasion.
We enjoyed our stay at Best Western Plus in St Augustine. It was clean. People were friendly and it fit our needs. Our room was rather small for a King size bed, but other than that, I cannot complain. I would also like to add that I am a hotel snob about cleanliness. So if I say it's clean, it was. Everyone has their own idea of clean, so its hard to trust reviews,
Dear Anita, Thank you for your kind comments. We couldn't be happier to hear you had such a great stay at Best Western Plus St. Augustine I-95. We take great pride in making all of our guests feel special, so we appreciate your kind words. We look forward to hosting you again when you return to our area.
Staff were very helpful with great information about the area and attractions. Lady that prepared breakfast was amazing. Two types of real meat and scrambled real eggs. lots of pastries, and breads, fruit, yogurt and best of all pancakes with sugar free syrup. Our room was immaculate and room was very quiet with great black-out curtains. We actually managed to over sleep.
Dear Robert, It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review, and are thrilled to hear you enjoyed our friendly staff, delicious breakfast, and quiet accommodations. Thank you for trusting Best Western Plus St. Augustine I-95 for your lodging needs. We look forward to seeing you again soon!
Excellent hot breakfast spotlessly clean. Most pleasant staff I have found at any level hotel. The rooms were immaculate. Very quiet! The rooms darken very well, so we actually over slept because it was so peaceful. The staff were the friendliest I have found at any hotel.
Dear Robert, It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our quiet accommodations, friendly staff, and delicious breakfast provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!
When we decided to vacation in St. Augustine, my husband had two requests: no more than $140 a night, and an exercise room. That pretty much ruled out anything lovely near the water, so I looked at major chain hotels nearby, and settled on the Best Western Plus at the intersection of I-95 and Hwy 16. 15 minute drive to downtown St. Augustine - not bad. We've always had good experiences with Best Western, so I booked the reservation for 3 nights. When we arrived at the hotel, the hallway was filled with a putrid sewer gas smell. Not a good start. Our room was freshly remodeled, but the walls, carpet, and furniture was all dark gray. Even the artwork on the walls was black and white photography - not a pop of color anywhere. Very depressing. At 7 pm on our second evening, I went down to the front desk to get quarters for the laundry machines. The manager informed me that he was out of quarters, and since he was the only staff in the hotel, he couldn't get more. He wasn't very pleasant about it, either. My husband had to go out looking for change at a nearby business. Then, as if all that wasn't enough, the next morning around 10 am when we were in the middle of showers, the maid insisted on taking our trash cans and used towels right then, even though we said we'd be going out soon. I have never had that happen before, even though we travel a lot. Thank goodness that St. Augustine was wonderful. Otherwise this vacation would have been awful.
Dear Kim, We appreciate you reaching out to us with your valuable thoughts. It was our pleasure to host your trip, and we are saddened that you were disappointed with aspects of your stay. Thank you for the constructive feedback on the odor you noticed, which we will be investigating and correcting right away. We're sorry if you feel you didn't receive the service level you deserved, and rest assured, we will be sharing your comments with our team so that we can provide exceptional hospitality going forward. Despite this, we're glad you appreciated being just a short drive from St. Augustine, and we trust you enjoyed your time exploring this charming city. The next time you're in the area, we would love another chance to change your perceptions.
Clean room, nice and quiet place to rest and enjoy time away from home. Quick drive to historic district and some romantic places to be found. Outside pool and hottub were nice to get into after a long day of adventure.
Dear Tayylor, We were happy to provide you with clean, quiet accommodations, and we're glad our location worked well for your plans. It's also great to know that you enjoyed relaxing in the pool. If your travels bring you back to the area, please come see us again at Best Western Plus St. Augustine I-95!
Excellent stay. Everything was perfect. Beautiful room, nice and clean. Easy check-in and check-out. Great full breakfast. Love out stay and loved St. Augustine's friendly residents. Will definitely go back.
Dear Nathan, Thank you for being our guest at Best Western Plus St. Augustine I-95! We're delighted that you were impressed with our beautiful and clean accommodations, as well as our delicious breakfast. It's wonderful you had a memorable trip to St. Augustine, and we hope to welcome you back again soon!
This place was great! Very clean and comfortable. It's very close to the highway but very quiet. My traveling companion and I slept really well. We didn't hear any noise from 95 at all! Breakfast was satisfying and the staff was pleasant and helpful! Would definitely stay again!!
We are so delighted to know that our clean, quiet accommodations, delicious breakfast, convenient location, and friendly service made your stay at Best Western Plus St. Augustine I-95 so wonderful! We appreciate you staying with us and hope to welcome you back again soon!
to whom it may concern, this is the worst hotel to stay. The rooms were dirty and filty. walls were dirty and bathroom was leaking water. customer service is also not good . No one should have to pay and live in condition like this. very horrible. due to covid on the rise you should be in condition like this, The room are not sanitized at all . my
Thank you for taking the time to share your feedback. It saddens us to read that you didn't enjoy your recent stay, and we apologize for any inconvenience you may have encountered. Our goal is to provide every guest with exceptional service and immaculate accommodations, and we offer our sincere apologies after failing in both with you. Your comments have been duly noted and will be discussed internally to ensure that we learn from these mistakes. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead.
We were going to stay at another hotel but walked in the front door and smelled a musty odor so we walked out and went around the corner to the Best Western and what a wonderful treat. The staff was friendly, the lobby was welcoming and our rooms was excellent. The breakfast was good and the lady tending to the breakfast bar was super helpful and made sure the food was fresh and plentiful. We will definitely stay here on our next trip.
Dear Dominic, Thank you for staying at Best Western Plus St. Augustine I-95. We're pleased to hear that we provided friendly service and that you enjoyed our clean accommodations and fresh breakfast. We are looking forward to your next visit!
Excellent service, people are very friendly, everything was perfect, I have no issues at all. Very professional. I recommended 100%. The room was very clean and complete. When I need something they do everything they can to accomplish what I want.
Dear Sharon, Thank you for sharing how much you enjoyed your stay at Best Western Plus St. Augustine I-95. It is great to see you liked our friendly, helpful staff and clean, cozy accommodations. Please come back and see us again soon!
I was over charged for my room and not given my money back told it'd take a week or so. Called everyday to try and speed up the money back since I'm from out of state. Could not get anything but wait a week or so. Sorry place
Dear Corey, Please accept our apologies there was some confusion with your final charges. It is the policy of most credit card companies to wait five to ten business days to process a refund so we, unfortunately, do not have any control over this. We wish you all the best in your future travels.
The Hotel is was very clean. The check- in it was very fast and the price is good. The location was convenient. Have breakfast every morning like Buffet. I was looking for a Premium Outlets and for my surprise is one about 2 minutes from the Hotel.
Dear Ruth, Thanks for taking a moment to share your excellent review! Providing an efficient check-in and clean accommodations is always our goal, so we're happy to hear your remarks. We trust you had a phenomenal trip to the area, and please come back to see us again at Best Western Plus St. Augustine I-95.
Very clean and accommodating with handicap mother. A knowledgeable staff (Daniel) on excursions and excellent places to eat! Price on hotel was fair and provided a full breakfast buffet. Would definitely stay here again!
We cannot thank you enough for sharing the positive comments on your recent stay at Best Western Plus. It is gratifying that we were able to provide you with accommodations that met your specific needs. Our staff prides themselves on providing excellent service to all of our guests. It will be a pleasure to welcome you back on your return to St. Augustine!
I would not recommend this BW because was not recognized as an elite member at check-in and the room was clean except for old, smelly carpet and slippery tile floors. The water was very hard and felt like soap would not wash off hands or body. The breakfast food options were not as good as last BW stayed at. The staff were not very welcoming nor friendly. Maybe since we checked in at 10;30 at night and the clerk was working a double shift he was tired.
The entire hotel experience was very pleasant, starting with the check-in process, continuing with a clean and comfortable room, breakfast treats, and a smooth check-out process. The location was convenient for travelers and overall it was a good value.
Dear Mark, It was a pleasure to host you during your travels, and we're grateful for your wonderful feedback. We're delighted that you appreciated our exceptional service, convenient location, and comfortable accommodations, and we trust you had a great night's sleep before continuing on your travels. Should your adventures bring you back our way, it would be a privilege to welcome you back to Best Western Plus St. Augustine I-95.
The rooms are very comfortable and the Customer service rep was extremely nice helped us with everything to get checked in. Had a good nights rest , Everything was extremely quiet! The hotel was a great experience! We will use this hotel again if we come back and travel through
It's an honor to receive your outstanding review of Best Western Plus St. Augustine I-95! Our front desk attendant was happy to greet you warmly and help you get checked in. We're also delighted that you slept so well in our quiet, comfortable accommodations. Many thanks for your kind compliments and we look forward to your return!
Great location, beautiful view, comfortable bed, nice pool and it wasn't crowded and everything was clean! I would definitely stay again! The only complaint I have is the front desk staff. They weren't very friendly.
Dear Michelle, We're delighted you enjoyed your stay at Best Western Plus St. Augustine I-95! It's great to know that our convenient location and beautiful views helped make your visit memorable. Thank you for sharing how much you appreciated our clean rooms and comfortable beds. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. The next time you're in town, we welcome you to stay with us again.
The room was very clean. Everything worked great, tv, microwave, fridge. Bathroom was well lit and met our needs. We used the whirlpool and it was very clean and enjoyable after a long day of sightseeing. Will definatly stay here again. Our only complaint is with a young man at the front desk when we first arrived named Daniel. We arrived at 11:30am and we were aware that check in is not until 3pm.I approached the desk and mentioned that we have a room reserved and before I could ask another question he snapped very rudely to me that CHECK IN IS NOT UNTIL 3:pm. I told him I was aware of that but needed to know where the rest room was so we could freshen up. He again rudely said DOWN THE HALL!!! We didn't know where to go and he was certainly not helpful in any way. Was pleasantly surprised at 3:30 when Latoya was at the front desk for our check in.
Dear Tom, It was our pleasure to host your Mother's Day weekend celebration. We're glad you enjoyed our clean and comfortable accommodations, and we trust your overall stay was exceptional. Please accept our apologies, however, for the poor experience you had with one of our team members. Providing phenomenal hospitality is our top priority; your remarks will be discussed to ensure this behavior does not occur again. Nonetheless, we hope you had a fabulous visit to the area and a wonderful trip. It would be a privilege to serve you again the next time you're in town.
This was overall unprofessional and just ghetto. Grab and go breakfast was terrible, the juice machine was extra watered down. Only coffee tasted good. Elevators old and felt like it could break at any moment besides the fact that they were super dirty, I'm pregnant and I the first day desk provided me with towels for the pool, second day front desk told me they don't have towels and told me I need to look for housekeeping and ask for towels! Seriously? SO GHETTO!
All feedback is welcome, and we appreciate your input. It is our intention to provide friendly service and comfortable accommodations to each and every one of our guests, and we apologize that you experienced otherwise. Rest assured, our elevators are quite safe. Once again, thank you for taking the time to share your comments, and we wish you all the best in your future travels.
The hotel was pretty nice and clean. I didn't like the grab and go breakfast; and another bad thing was that their jacuzzi wasn't working which sucked. The stuff was pretty friendly other than that, I can't say anything bad about it.
Thank you for allowing us to serve you during your recent travels. We're glad you appreciated our clean accommodations and exceptional staff. It's unfortunate, however, that our current breakfast offerings did not meet your expectations, and we're very sorry for any inconvenience caused by the issue with the hot tub. Our team hopes you had an awesome visit to St. Augustine. Please come back to see us again the next time you're in town.
Wonderful and courteous staff. .Had a great time. The rooms were very clean and pretty new. Beds were comfortable. Thank you guys. Shout out to Petra, Nadine, Shaniel, Kismet and Kimika . The parking is available and there are no charges. Seven miles from downtown, where the prices are much higher.
Dear Gordon, Thanks for giving us the opportunity to serve you during your recent visit to St. Augustine. It's wonderful you enjoyed our phenomenal staff, and we trust you had a relaxing stay. Please allow us to welcome you back to Best Western Plus St. Augustine I-95 the next time you're in town.
Parking lot well lit. Pool is not heated. Hot tub does not get hot. Building very clean. Room set up is nice. Staff is friendly enough. They do not clean your room or make the bed or change sheets during the stay. You will probably have to ask for clean towels at least once during your stay due to no one coming in your room by night time to switch out dirty for clean.
Dear Mandy, Thanks for choosing us to host your recent visit to St. Augustine. We're glad your overall stay was pleasant and you enjoyed the great value we provide. Please accept our apologies, however, for any inconvenience caused by our current housekeeping policies and the temperature of our pool and hot tub not meeting your expectations. Our team is always happy to assist in making your stay more comfortable and providing extra linens as needed. Nonetheless, we hope you had a relaxing trip. Please allow us the opportunity to serve you again the next time you're in town.
Clean room, but poor coffee and unappetizing “grab and go” breakfast. Easy and cordial check-in. Couple hundred yards odd I-95. Three low end restaurant's nearby : Denny's, Ruby Tuesday and Cracker Barrel.
Thank you for letting us know about your experience. It's unfortunate that our breakfast options weren't your preference; however, we're happy you were pleased with our clean accommodations, easy check-in, and convenient location. We appreciate you being our guest and hope you'll join us again for another overnight stay.
Had a great stay here recently. They asked and then changed me from a 2 queens room to a king bed room, which was great because I didn't need two beds for my stay. The breakfast was okay, but not much you can do about that during COVID as it wasn't their regular breakfast. Didn't get a chance to try out pool, hot tub, or workout room, but they all looked nice. Room was clean and comfortable, would definitely stay here again. It was also close to 95 without hearing all the cars on it and close to many restaurants.
Dear Matthew, It was a pleasure to host you during your recent visit. Our team was happy to assist with your reservation change, and we're glad you enjoyed our clean accommodations and convenient location. We trust you had a great night's sleep before continuing on your travels. Come back to see us again at Best Western Plus St. Augustine I-95 the next time you're in town.
The older male that seemed to be working the overnight shift was extremely helpful and had great customer service. I rated 3 stars because the rooms were nicely clean but the carpet felt sticky when I was walking on it. I had to keep on shoes. Also , housekeeping came to clean but the cleaning was bare minimum , I had to ask her to vacuum when that should've been done regardless. The lady was very sweet though. Additionally , I went down to the pool area to enjoy a night in the jacuzzi , only to find it was “broken” and the water was freezing cold. That ruined my night. Lastly , half of the drinks in the soda machine were sold out. But other than that , the hotel was nice & clean & the staff were friendly. I would recommend this hotel to someone.
We appreciate you taking the time to share your valuable feedback regarding your recent stay. We're pleased to hear that you appreciated the attentive service our team provides, as well as our clean property. However, we're sorry to learn that the carpet in your room wasn't as clean as it could have been. We will address your comments with our housekeeping team and work together to improve this issue. Additionally, please accept our apologies that you couldn't use the hot tub during your visit. All feedback is gratefully received as this enables us to see where we could be doing even better. Thanks again, and we hope to have the pleasure of welcoming you back on another occasion.
We really enjoyed our stay! They were efficient and had 2 rooms close together as we requested. Very clean and nice! My husbands is handicapped and we had a room very close to the elevator which we appreciated. They accurately filled our request! Abe and Carolyn Geertsema
Dear Carolyn, Thank you so much for the review. We are elated that we could fulfill your request and deliver a clean and comfy stay. Should your travels bring you back, count on Best Western Plus St. Augustine I-95 for another wonderful getaway.
The single most important thing to me in a hotel is the customer service. The reception at the Best Western Plus was welcoming and the front desk attendant, Daniel, was superb. Dan was very helpful in providing in providing insight and information on how to get around St. Augustine, the attractions, and good times to visit. I was very impressed with his customer service and simple willingness to help answering questions. All the representatives we encountered were friendly and helpful. We will stay again at this Best Western Plus in St. Augustine for the great customer service, cleanliness, modern spaces and comfortable rooms, among other great things.
Dear David, Thank you for your glowing review. We are delighted to hear that you found our staff members to be friendly and helpful and that your room was clean and comfortable. We look forward to welcoming you back again soon!
This was a super nice and clean hotel. Although it's not right by the historic district, it's a short and easy 12 minute drive. It was convenient and easy to find parking around all the action. We enjoyed it but wish they would put their breakfast back to normal!
Thanks for taking a moment to share your fantastic review! It's wonderful that you enjoyed our clean accommodations and convenient location, and we trust you had a fabulous time exploring the historic district. Thanks for your feedback regarding breakfast, as well. Should your travels bring you back to St. Augustine, it would be our pleasure to serve you again.
Everything was great except the not normal 'breakfast' grab & go bags....only until 9am!!! Ridiculous! Even McD's has breakfast til 10:30am! And the shampoo/conditioner bottles just keep getting smaller and smaller! I have long hair, needed at least 3 of each just for me!
Dear ldionna, Thank you for leaving us your thoughts on your recent visit. While we're glad you enjoyed your overall stay with us, it is unfortunate that not everything about your experience was as you expected. Please know that due to the current pandemic, we have had to limit the quantity and selection of our usual breakfast. We apologize for any concerns you encountered and hope you brought them to our attention so we could rectify them. Other than this, we're glad your stay was a comfortable one, and we hope to improve your perceptions the next time you're in town.
Great time and comfort, we always use best western rewards program for our hotel stays, we travel to Florida alot for family visits were from indian so any rewards we can get we use & they come in handy to save $$ for gifts and shells which i love and the beach
Dear Debbie, Happy birthday! We're honored you chose to spend it with us, and we're so pleased you find value in the rewards program. Please come see us again soon at Best Western Plus St. Augustine I-95.
Stayed here for 2 nights! Everything was very clean, beds were comfortable! We did not eat breakfast here. Only complaint is the shower heads. Had hardly any pressure! Other than that 10/10. Would stay here again!
Reading that you would definitely stay with us again, brightens our day! Thank you for sharing your compliments as well as your constructive feedback. We will have our maintenance team see if anything can be done about the water pressure. Until next time and stay safe!
Just needed a place to spend the night on our return north from Florida. This BW was just off I 95. It was clean and had everything we needed. The front desk was hospitable. We missed the breakfast due to the pandemic guidelines.
We enjoyed being your host, and we thank you for the review! Along with our location, we are happy you enjoyed our service as well. Take care, and we hope you will rely on us again the next time you are in town!
The room was very comfortable, a suite. My husband has bad knees and the bathroom was very comfortable for him. The bed was extremely comfortable and the pillows were great. There were other BW downtown St Augustine, but was afraid of the traffic noise, I am a light sleeper
All you need from an updated hotel...clean, comfortable, accommodating. Bed and furnishings, clean, comfortable. Desk chair unusable, but no deal-breaker. Shower, good. Parking-convenient. Good choice of nearby restaurants. Miles Weary I95 travelers will not be disappointed...easy off and on the interstate. Refreshed and ready for the road the next morning. Overall good choice...
Dear Len, Thank you for staying with us and taking the time to share your experience. It's great to know that our clean, comfortable accommodations impressed you and that our location was ideal for your trip. We're also glad our easily accessible parking added to your experience. If you find yourself back in the area, please come see us again.
The hotel was clean, the check-in person was great. The only problems were stupid bag breakfast and knowing you pay more on a weekend night than during the week. The place was almost empty but the staff was excellent. No complaints!
With so many hotels in the area to choose from, we're thrilled you chose Best Western Plus St. Augustine I-95. Your patience regarding our current breakfast policy is appreciated. We are eager to resume our standard offerings but are waiting until it is deemed safe to do so. You can always count on us for clean, cozy accommodations and top-notch service. We hope that your adventures bring you back our way again soon!
Overall it was ok. The beds was a little hard, the receptionist was pleasant, but not an outgoing person. Location was great, right off I95 and plenty of shopping and restaurants . Also there was a Denny's located right in front of the hotel. They served breakfast, but they were sack breakfast. I will stay there again. This was our first trip to St. Augustine.
Dear Carolyn, One of the best compliments a guest can give us is to let us know that they would choose to stay with us again when they are in town. We're delighted that you enjoyed our location and that you had a blast exploring the area. We're always working to improve, so we hope you have plans to return soon because we'd love to earn your five-star rating.
Good location with ample eating opportunities nearby. Unlike other Best Westerns this one does not offer (covid) grab and go breakfast. There is coffee in the lobby. Front desk staff is friendly and efficient. Room was very clean and well appointed.
Dear Jim, Thank you so much for highlighting everything from our well-equipped rooms and wonderful staff to our amazing location. We hope you had a lot of fun exploring the area. If you ever need a getaway that is better than most, count on Best Western Plus St. Augustine I-95 again to deliver.
If you're looking for a hotel that is close to I-95 this one works. However, room was very small. Pillows were not standard size and not comfortable. Small bagged breakfast. Pool/exercise rooms are closed (quarantine).
Dear Joan, Guest satisfaction is important to us, so we're happy to hear our location worked well for your needs. However, we apologize for any disappointment with the beds and breakfast, and we'll pass your comments along to our staff for further review. Thank you for your patience with the changes to our amenities during this time. We apologize for any inconvenience, and we hope you'll consider staying with us again the next time you're in town.
Stayed one night in order to go down to St Augustine historic district on Christmas day. Hotel was great. Very well appointed, clean, quiet, comfortable. Staff was nice. Absolutely no complaints. We would stay here again. Like most hotels during covet many of entities were not available like breakfast, pool, gym, etc.
Dear Joseph, Our team endeavors to provide our guests with a quality stay and a full-fledged experience, so we're thrilled to hear that we exceeded expectations at every turn. We look forward to showing you another comfortable visit the next time you're in town, so don't be a stranger!
The service was great & room was clean. The hotel is about 25 mins for the historic district, I knew that coming into so I can't complain. We had 4 separate rooms and no one had one complaint. They took great care of our big group.
Dear Beccaa, Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to hear that you and your group liked our clean, comfortable accommodations, and friendly staff. Please come back and see us again soon!
I would recommend the hotel. Clean, safe quiet. No breakfast.just a bag with an apple and pastry. You can do better with front desk staff, seemed tired of being there. Overall I will give it an 8 out of 10.
We can't thank you enough for recommending Best Western Plus St. Augustine I-95! It was such an honor to host your travels to the area, and we're so happy that you enjoyed our clean, quiet, and safe atmosphere. It is unfortunate, however, that you had some concerns regarding our front desk staff. Nonetheless, we will improve in this area for the benefit of our future guests. On your next visit, we look forward to offering you a stay that is nothing short of stellar!
Our room and the hotel was clean. Our bed was clean and comfortable. No frills. The only bathroom supply was one bar of soap, that was already opened (maybe my wife opened it). No shampoo or other things you see in other places. Breakfast was a to go bag (using covid as an excuse) you had to ask for. I did ask for mine after nine am and the desk clerk got one for me anyway.
Dear Russell, Thank you for choosing Best Western Plus St. Augustine I-95! We are happy to see our clean and comfortable accommodations were wonderful for you. Regarding our breakfast, it is suspended due to the pandemic, and this is not an excuse; guest safety is a top priority. Nonetheless, we still hope you found it suitable, and we hope to welcome you back the next time you are in town!
Great stay.. Property was excellent.. Clean room, modern decor, soft bed, cable tv & big screen tv.. Great location, shopping, fast food Within 5mins.. Dennys for breakfast is right outside your door.Historical District 15mins.. Will stay again❤.
Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. It's also wonderful that you loved the convenience of our location, and it would be our pleasure to welcome you back to Best Western Plus St. Augustine I-95 the next time you're in town.
Very nice hotel.very clean.comfort bed.beautiful areas.very quiet.good price.good service Finally. I foud a good hotel.accesible place.dennys on the side for brakfast.i recommended this hotel.all in one.Good job
Dear Angelina, Our team aims to provide a stay that is the epitome of comfort and quality, so we're happy to hear that your time with us was reflective of this goal. It's wonderful that you enjoyed our clean and accessible property, and we can't wait to welcome you back for another excellent visit at Best Western Plus St. Augustine I-95.
We stayed two nights for a wedding and I highly recommend this hotel! The Staff was extremely courteous and quick! Rooms were updated, clean, comfy and spacious! I will definitely stay here again and again!! Thank you Holiday Inn!
Dear Helen, It was a pleasure to host you, and we hope you had a wonderful time at the wedding! We're thrilled to have earned your recommendation for our hospitality, and we can't wait to let our staff know how much you valued their service. Anytime you're in the area and seeking all the comforts of home, please be our guest!
It has been the worst experience I have ever had in a hotel. The room was totally dirty the carpet smelled bad the bathroom floor was dirty and in the shower there was a cockroach and when I told the person at the reception she told me "these things happen" I stayed two nights and they didn't go to cleaning the room, I had to go down to the reception to get clean towels. The elevator was dirty all disgusting I do not recommend anyone to stay in this hotel.
Dear Jose, All feedback is welcome and appreciated, and yours is no exception. We are distressed to hear about your experience, as it is in no way reflective of the standards we uphold. Your cleanliness concerns will be directed to our housekeeping team for immediate action, and we will also have our pest control specialist do another sweep of our property. Additionally, please understand that at this time, our housekeeping team is not servicing occupied rooms, and this is not only for their safety but for our guests as well. Hopefully, your time in St. Augustine was enjoyable overall, and we wish you nothing but the best.
Almost perfect stay. Great location, 5 minutes from downtown, Fair price Very clean, front desk very helpfull. Best price from area. Hotel always near outlet. Enjoyable stay, no noise . No breakfast as Covid prevents it.
Dear Josephine, What a pleasure it was to welcome you to Best Western Plus St. Augustine I-95! From our terrific location and clean accommodations to our helpful staff and peaceful environment, we're happy you enjoyed staying with us. All the best, and we look forward to seeing you again soon!
Great location, quiet, nice, and clean. I traveled with my family of 12 people four hours away from home. We had another reservation somewhere else that ended up in a disaster. We needed 4 rooms in the last minutes and I called Best Western. The Front Desk person was very nice and helped us tremendously.
Dear Onyx, It means a lot to see your comments! We loved having you, and we are happy to see our accommodations were wonderful for you, along with our location. Your praise will be passed along to our team, and we trust you will revisit us when your travels bring you back to the area.
I have spent several nights in this s hotel, and it's quiet, well-decorated, and conveniently located. The staff are s friendly and helpful. Apparently I am required to write 200 characters for this review, which I don't appreciate.
Dear Deborah, From our friendly service to our excellent location, we're delighted that you so thoroughly enjoyed staying with us at Best Western Plus St. Augustine I-95. We look forward to welcoming you back the next time you're in town, so don't be a stranger!
This Best Western Plus was recently renovated and it shows. The room was large and clean with excellent mattresses. Because of Covid-19 no breakfast was served and unlike other motels we stayed at no To Go bag was offered. I was offered a 10% discount at Denny's but we did not want a long breakfast. A to Go bag is a better option.
Dear Roberts, Though we're sorry to hear that not everything was perfect, we appreciate the five-star rating we received from you. Please know that at this time, we are unable to serve breakfast due to the current pandemic. That being said, we're glad that you loved our comfortable accommodations, and we hope to see you again at Best Western Plus St. Augustine I-95.
Quiet and nice hotel right off interstate, due to Covid breakfast area closed however, Denny's in front of hotel and offered discount to hotel guest. If you do not want to stay in the main attraction area this is a good choice, not a far drive to downtown.
Receiving your five-star review of your stay at Best Western Plus St. Augustine I-95 has brightened our day. We're happy to hear that our peaceful atmosphere was just what you were looking for and that our location helped you take full advantage of your time in town. If your travels bring you back to our historic city, we hope that you depend on us for another fantastic stay.
Food and beverage for breakfast was suspended at the Best Western I-95 St. Augustine, FL hotel on Sept. 12, 2020. The hotel's website did not indicate that breakfast would not be offered, in fact the website for this particular hotel stated that a hot breakfast was included. We chose this hotel based on the breakfast offering.
Your feedback is much appreciated, and we do regret that we were unable to serve you breakfast during your stay. Hopefully, we'll be able to resume this amenity in the near future, as nothing is more important to us than helping our guests start their day on the right foot. Thank you again for your input, and we wish you all the best as your travels continue.
Carpet was so sticky we had to wear socks in our room at all times. There was no hot breakfast as advertised which is why we selected this hotel. We had to purchase breakfast elsewhere both mornings. Pool and spa were open but flooded with fireants. My children and I left with huge bites on our arms and legs. Room was otherwise clean and functional. Staff was polite.
Dear Nivia, Though we're happy to hear that our team left a positive impression, it is unfortunate that not everything was perfect. Please know that at this time, certain amenities have been suspended for the safety of our guests and personnel during the current pandemic. That being said, we have forwarded your pest concerns along so we can ensure everything is in top condition for our future guests. We would love for the chance to improve your perceptions the next time you're looking to get away for the weekend.
The ac was obnoxiously loud as it turned on and off it sounded like a tractor trailer the room was also missing a clock the room was clean it was very quiet I dnt like the square pillows though. I like that they have lmn network
Dear Cherilyn, Thank you for making Best Western Plus St. Augustine I-95 your hotel of choice. While it is unfortunate that not everything about your stay was perfect, we're happy to see that you had a great time with us overall. We've passed your concerns along, though we're glad that you liked watching LMN. We would love to see you again the next time your travels point you in our direction.
This hotel was great. If you want a room close to but not on the beach this is an excellent location. They had Covid practices in place with signs outlining them. The staff was courteous and informative.
Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. We're glad our location worked well for your trip and that you appreciated our attention to health and safety guidelines. Please come stay at Best Western Plus St. Augustine I-95 again the next time you're in town.
I understand that certain guidelines are in place due to COVID-19; however, they had ice machines out of order, empty vending machines and no breakfast is available even though they still advertise it as an amenity. When I questioned them about the vending machines being empty because I thought it might be intentional, they told me "I need to just walk to the other floors to see if those machines were empty too". Other hotels we stayed in (within the last week) are offering "to-go" options on breakfast and were less expensive.
Dear Egilleland, Thank you for your feedback. Please know that we are closely following CDC recommendations, so certain amenities—such as breakfast—are currently unavailable for the safety of our guests and personnel. We apologize for the issue you encountered with the vending machines and have spoken to our team regarding the service you experienced. In the future, we would love for another chance to positively improve your perceptions.
Our experiences was very good . The Hotel staff make us feel like home. The Hotel location and the surrounding amazing. Closer to very good outlet mall, restaurant and good stores . Thank you very much
While you may enter as a guest, you will certainly leave as family, and we're thrilled that the Best Western Plus St. Augustine I-95 team helped you feel right at home! From our fantastic location to our clean, comfortable, and welcoming environment, you can always count on us to meet your needs. Come back anytime!
the hotel is right off the expressway close to everything you need the hotel it self is nice clean the staff is very pleasant rooms nice the price is affordble very quieti would stay here again if i am in st augustine again
Dear Jeff, Thank you for choosing to stay with us here at Best Western Plus St. Augustine I-95 while visiting family! We are thrilled to hear that you enjoyed our combination of friendly staff members, clean accommodations, and reasonable rates. All the best to you, and we hope to see you again soon!
Stayed at the Best Western Plus in St Augustine this year. The staff was super nice, clean rooms, and a really great location. It was amazing. And it only about 15 minutes from Vilano Beach. We will be back for sure. They were top notch, We really enjoyed our stay.
Dear Kimberly, Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95, so it's gratifying to know we succeeded with you. We're glad our attention to cleanliness and service impressed you and that our location was ideal for your visit. It will be a pleasure hosting you again the next time you're in town.
Little costly for the refrigerator not to work properly, a/c soaked the floor,alarm,clock stored working causing me to be late for work. The male behind the counter made excuses instead of fixing the problems
All feedback is welcome, and we appreciate you taking the time to share your comments. It is unfortunate to hear about the issues that you encountered with your room, and we will have our maintenance team investigate and address these issues. Once again, thank you for sharing your comments, and we wish you all the best in your future travels.
We originally had planned on staying at a different best western, however, it wasn't clean. We left and came here and couldn't be more happy with the hotel and staff! Superior service! We will most deff stay when in the area again in September!
It was our pleasure to provide the comfort and cleanliness that you were in search of. Thank you for highlighting our efforts at Best Western Plus St. Augustine I-95. We cannot think of a better compliment than your plans to return for another fantastic stay in September. See you then!
We stayed overnight and the hotel was super clean and staff very helpful. Late check in was available which was great. Location is great for waking up and getting on 95 quickly. We had a great experience over all
While we wish that you could have stayed longer, we're thrilled that our clean, cozy accommodations impressed you! From our prime location to our friendly team, you can always count on us for a wonderful experience. Choose us again for a superior value the next time you're passing through!
Hotel is clean and renovated. Rooms are clean and comfortable. Check in and check out went smooth. Please be aware that the breakfast is closed. Call before reservation to get updates and no surprises.
Thank you for taking the time to share your comments on your recent visit with us, and we appreciate your input. Cleanliness and comfort are two very important aspects, and we are delighted to hear that you enjoyed both of these. We wish you all the best, and we hope to see you again soon!
When booking there was no mention of the breakfast being canceled because of covid 19. Otherwise the rooms were nice and the hotel was very convenient to both attractions and dining. Would recommend for visiting St Augustine.
Dear Fran, With so many hotels in the area, we're thrilled that you chose Best Western Plus St. Augustine I-95. We aim to provide a comfortable, pleasant stay for every guest so we're delighted that you had an overall enjoyable stay. We're also eager to be able to return to our typical breakfast offerings, but our temporary policies are in place in accordance with CDC guidelines. Your understanding and patience are greatly appreciated. With so much to see and do in our historical city, we hope that you have plans to return to the area again in the future. It would be our pleasure to provide an even better stay next time.
Wanted to visit downtown without spending a fortune. Lobby and room were very modern and clean. Comfortable bed and pillows. Location was good, close to downtown, food and shopping. Staff was friendly and professional. Would stay again.
Dear Warren, With so many hotels to choose from in the area, we are honored you chose Best Western Plus St. Augustine I-95! Thank you for sharing your warm compliments regarding our modern rooms and friendly service. We look forward to welcoming you back as a familiar face the next time you are in St. Augustine!
This is the best hotel I have ever stayed at. The room was clean and the bed was amazing. The lady at the front desk was so sweet. I will be making this my permanent hotel when we visit Saint Augustine
Dear Amber, From our clean and comfortable accommodations to our friendly service, we're delighted that you absolutely loved staying with us at Best Western Plus St. Augustine I-95. Our team is ecstatic to be your hotel of choice for the area, and we can't wait for your next visit to St. Augustine.
Understandably the pandemic forces breakfast, pool, and gym to close, and glass between front desk and guests is reasonable. But in a grey hotel using daylight (bluish white light bulbs throughout) made for a very cold experience. If you're looking for a cold, mechanical experience that is a safe distance from humanity and just a place to sleep for the night, this is a good fit.
Dear James, We thank you for being understanding of our policies during this time, as everything we're doing is for the safety of our guests and staff members. It is regrettable, however, that you felt our hotel lighting made for an uninviting atmosphere. We will certainly keep this in mind as we are always seeking ways to better the guest experience. Should you return to St. Augustine in the future, we would love another chance to provide a welcoming experience.
Everything was very nice - exceptionally clean as usual - have stayed here before that is why I chose to stay again. Because of Covid-19 they could not serve breakfast- missed that - but price was lower - if in the area again will definitely stay here.
Dear Linley, While it is regrettable that you could not enjoy a meal with us, we're delighted that our reduced rates and clean accommodations could more than make up for it. Next time you're in the area, we hope you'll join us again for the tasty breakfast you remember.
Nice hotel, convenient location, right off highway. Rooms were clean and property was in good shape. The breakfast was below average unfortunately. Other than that it was pleasant stay. Staff were friendly.
Dear Anthony, We are glad you joined us at Best Western Plus St. Augustine I-95. It brings us joy to learn that our ideal location, well-kept accommodations, and superb hospitality positively impacted your pleasant time with us. Know that your insights about breakfast will be shared with our dining team for further review. On behalf of our team, we hope to see you again and impress you further!
All staff was great! I feel horrible for forgetting names. Check-in front desk lady was great, very informative. Breakfast lady, awesome! Overnight front desk, Amazing! Check out lady was nice, but definitely didn't impact my stay like the first 3 ladies. Even our housekeeper was great! Thanks for the stay!!
Your recognition of our unparalleled service puts a big smile on our faces. Thank you for joining us at Best Western Plus St. Augustine I-95, and we can't wait for your return!
Got this hotel for an amazing price. At the time it was $96 per night through booking.com, a 3-night stay cost us about $330 WITH FEES INCLUDED for a 4-star hotel!! We were super happy! It's clean and modern inside, staff are super nice and informative with things to do around St. Augustine, breakfast is THE best I've seen out of any other hotel I've been at, rooms are nice and spacious, A/C works TOO WELL which isn't a bad thing and it's pretty quiet around here. Only complaints I'd have is the coffee is disgusting, hot tub really isn't a bubbly hot tub but more of a still water warm tub and it's freaking freezing in room 318. The entire 3rd floor was frigid... Other than that, the stay itself and the hotel was really good.
Dear Rachael, We were delighted to learn our overall cleanliness, superb hospitality, and delectable breakfast helped to provide you with a full-value stay. Rest assured, your insights are noted and will be shared with the appropriate department to ensure guest satisfaction moving forward. The next time you are in town, we hope you choose to stay with us at Best Western Plus St. Augustine I-95 again for another refreshing stay!
The hotel was comfortable and convenient to the highway as well as attractions. Rooms are well equipped. The staff was knowledgeable and courteous. Breakfast was fresh and tasty. I recommend this hotel. The price was appropriate.
It was a pleasure to welcome you to our hotel. We're delighted you enjoyed our convenient location, comfortable accommodations, and tasty breakfast. Our friendly staff hopes to serve you again soon!
We stayed at this Best Western for four nights to attend a family wedding in St. Augustine. It was clean, conveniently located with lots of parking. Our only complaint was that there was only one person at the check-in desk at 3:30, and she also had to answer the phone. I had pre-registered but we still waited at least 20 minutes to check in.
Dear Mary, We're happy that you enjoyed our well-kept property and convenient location. Please accept our apologies for any lapses during check-in. Our team will be reviewing your comments as we love reaching higher levels of guest satisfaction. Nevertheless, it's wonderful that you still had a satisfying experience at Best Western Plus St. Augustine I-95. We can't wait to have you back!
The front counter staff were very friendly & knowledgeable, recommending a restaurant in downtown St Augustine that was amazing! The hotel felt brand new, the rooms were clean, the breakfast extensive & delicious. The lady looking after the breakfast area was very pleasant, happy & had a lovely smile. It's great staff who help make a stay enjoyable!
Dear Elizabeth, We love being commended for our well-maintained rooms, delicious breakfast, and unparalleled service. It was a delight welcoming you to Best Western Plus St. Augustine I-95, and we can't wait to have you back!
this hotel is in a great location. It is easily accessed from the interstate and a short drive to St Augustine. We stayed here while traveling to Port Canaveral and cost was much more affordable than Cocoa Beach. Rooms were very clean and hotel was well maintained. Latoya checked us in easily. Maps and brochures were readily available for exploring St Augustine. A well maintained breakfast was served and area kept clean.
Dear Ginger, Thank you so much for choosing to stay with us during your journey to Port Canaveral. We're happy to hear that you appreciated our clean rooms, well-maintained facilities, and convenient location. From all of us here at Best Western Plus St. Augustine I-95, we're grateful for your business and would love to serve you again soon.
Excellent location great front desk service and excellent workers in the breakfast room. Wish they offered water and USA Today in check in. Very quiet and good recommendations for meals and area attractions.
Dear Jebb, Thank you for choosing Best Western Plus St. Augustine I-95! Your outstanding five-star feedback means so much to us, and we really appreciate the kind words you shared about our team. Our people make the difference! It sounds like you rested well. We believe in providing a relaxing escape, and we'll use your feedback to get even better! Come back and visit us soon.
We booked a one night stay, and wanted to be near I-95 to get back on our car trip in the morning. Here is what was right : the breakfast, the staff, the fresh paint, carpet and furniture. It was very clean. Here is what needs improvement and because the hotel is going through updates , I hope they are getting to these things: 1) the awfully loud ac/heat unit. The noise kept us up all night, through earplugs. 2) The bed and pillows need replacement. 3) The internet speed was unacceptable. I missed a work deadline because the internet kept throwing us off the server. I didn't feel we got a full value for our stay.
While our clean accommodations, excellent staff, and tasty breakfast were positives of your stay, it is saddening to know that some aspects of your visit were less than ideal. Rest assured that our team is already working on the concerns you raised. We hope to have a chance to improve your perceptions if you should be traveling through town again.
A very short stay, on our way back home from Florida. Very clean hotel, staff was very friendly and breakfast was great! Wish we had more time to visit St. Augustine, will definitely come back and hopefully see mother Daytona Race as it was rained out while we were there!
We can't thank you enough for choosing Best Western Plus St. Augustine I-95 during your recent trip. It's lovely to hear that our friendly guest service and well-maintained accommodations exceeded your expectations. We look forward to welcoming you back the next time you are in Saint Augustine.
This was one of the cleanest hotels I've ever stayed in. The bed was cozy, as were the pillows, and room. I did not have the breakfast, but it smelled good! I did not use the pool either, but it looked clean. Overall, it was comfortable and quiet. I would definitely recommend it.
We strive to provide the best experience possible, so it means a lot to earn your perfect rating and praise towards our property's overall cleanliness and our cozy accommodations. Hopefully, on your next visit, you will get to try our breakfast, and we are confident you will find it enjoyable. Your recommendation is such an honor to have earned, and we at Best Western Plus St. Augustine I-95 can't wait to create another exceptional experience with you!
Excellent hotel for the right price. Hotel was extremely clean, bed comfortable, and staff welcoming. Would definitely stay here again... very convenient for visiting St Augustine's historic sites without having to deal with the crowds.
Dear Elizabeth, Thank you for joining us at Best Western Plus St. Augustine I-95 during your recent visit to Saint Augustine. We are delighted to hear that our comfortable beds and friendly guest service were perfect for your needs. Should your adventures bring you back our way, please join us again.
Very busy the two weekend nights we were. Staff were efficient but always seemed to want to get on to their next task. Breakfast choices were pretty standard. Coffee from the single serving powdered coffee machine was terrible - no fresh brewed option. Room was clean, well equipped and quiet. The wireless internet signal deteriorated the closer you got to the window. Would probably stay closer or in downtown if visiting again.
We're grateful for the opportunity to serve you at Best Western Plus St. Augustine I-95. It's delightful to hear that our tranquil rooms became the highlight of your visit. Despite some concerns, we are pleased that it didn't affect your overall convenient experience. We will look into your comments on aspects of our service as we work to further enhance our guests' experience. During your next visit, we hope to provide an even better stay.
A hotel with clean and decently furnished rooms that served a very good breakfast. One major problem that I can't ignore is that after checking in we went to our room and while I dug in my pocket for the door lock card I leaned against the door and it flew open. I called the front desk right away to notify them of the problem and was told we would have to wait for maintenance to get around to fixing the door lock. After driving 8 hrs on the I-95 all we wanted to do was to go out and have supper and then come back to our room for a night's rest. I asked for another room and was told they were all reserved. I had to tell the clerk that the solution was simple, he needed to switch our room with that of another guest who had yet to arrive and fix the door lock while the room was unoccupied. Certainly not a difficult problem to solve and yet it was something he didn't want to do, until I insisted upon it. Best Western Hotels seem to be slipping in their commitment to customer care.
It's delightful to hear that you liked our well-kept rooms and tasty breakfast. We're sorry for any lapses in our service. This will be discussed with the team to ensure we improve for our future guests. Nonetheless, it's wonderful that you still had a positive overall experience with us. We'd love to see you again at Best Western Plus St. Augustine I-95!
Breakfast, front desk were great and rooms were very comfortable and clean. Loved the hotel except that the promised queen size beds were actually only full sized beds. Too small and uncomfortable for my son and his wife. I only hope that if I book the king sized bed that it is as advertised and actually is king sized.
We always enjoy hearing from our guests. It's great to know that our clean, comfortable rooms and excellent breakfast impressed you. However, we apologize for any confusion with our bed sizes, and we'll look into your comments further. The next time you're in town, we'd be honored to host you again.
The Birthday Party was fa6just like her. The hotel was just right for the guess that stayed the 2 nights for the bash. The breakfast was okay. The man at the service desk that worked from 3 to 11pm was nasty to people but the lady that was with him with a accent made up for his nasty behavior. He is not friendly at all.
Dear Pam, First and foremost, wish Beverly a happy birthday for us! Despite the mixed service you experienced, we're glad that this didn't detract too much from your visit. We've spoken to our team about the matter, and we would love to host you again during your next celebration.
Great stay. Very accommodating to our needs. Hotel was immaculate. Beautifully remodeled, thought it was new. As a smoker, it was very nice to be provided with a comfortable seating area off to the side near the front door, in lieu of an area in the back of the hotel or near a dumpster. Thank you for showing the smokers respect. A special thank you to Ms.Judy for finding and returning my cell phone. I appreciate your honesty.
Dear Iris, It was a pleasure to have you at Best Western Plus St. Augustine I-95 during your recent getaway. We are delighted to hear that our well-maintained accommodations and attentive guest service were perfect for your needs. We are happy to be of assistance, and we would love nothing more than to have you back whenever your adventures bring you our way. Thank you for your time.
We have been staying here for the past 6 yrs. We returned after the change over. There was always someone to answer our questions. and direct us when needed. Breakfast was always warm and plentiful. We plan on returning.
It was a pleasure to welcome you to Best Western Plus St. Augustine I-95. It's wonderful that our tasty breakfast and exceptional staff were highlights of your stay, and we trust you had a fabulous time exploring the city. We look forward to your next visit!
A very attractive property. The rooms were quiet and the mattress was very good. There were two items of concern : (1) The bathtub is dangerously slick. Although there was a rubber mat provided, it was too small. If you stepped off of the mat, YOU WILL GET HURT. (2) Breakfast is served starting at 6:00AM. We ate about 6:30AM and the sausage patties and Canadian Bacon were cold and tasted as if they were "left over" from the day before.
While we're happy you liked our relaxing rooms and lovely property, we apologize for the issues you had with the bathroom and that the breakfast did not match your preference. Our team will be looking into your feedback to ensure that we improve for our future guests. Please give us another chance to deliver a better experience for you in the future.
Hotel room was fine,nothing special, breakfast was bad/ country gravy was like warm milk no meat, bad tasting,worst ever/ sausage patties were really bad,uneatable,dry ,like cardboard,/dont know how to describe the taste other than "nasty"... and that's being kind.
Thank you for taking the time to share some thoughts regarding your recent visit. We are saddened to hear that our food selection wasn't to your preference. We will look into your comments about our accommodations and breakfast and use them to further enhance our guests' experience. Given the opportunity, we would like to provide you with the high-quality hotel experience you expected.
Very, very nice updated motel. We had an exceptionally nice, very clean room with a king bed, comfortable couch (sleeper sofa), and an upholstered side chair. More of a suite, at the price of just a motel room. The folks at the front desk were very friendly and accommodating. The hot breakfast was quite nice as well. Frankly, after two nights we kind of hated to leave this place! Great location, too. Highly recommended!
Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95 so we're happy to hear we succeeded with you! We're so pleased our clean, comfortable rooms and friendly, helpful staff were exactly what you were looking for. Thank you for the kind review and recommendation! It would be a pleasure to host you again the next time you're in town.
I had no complaints or negative issues with this hotel. Clean and well kept. It served me well and was a great halfway point in our travels. It was across from the outlet mall and access was easy. There was also a great Italian restaurant nearby.
Dear John, Thank you for stopping over and making Best Western Plus St. Augustine I-95 part of your recent adventures. It puts a smile on our faces to know that our well-maintained accommodations became the highlight of your time with us. Please consider joining us again should your travels bring you back to the area.
The room was clean and staff friendly. A mini-frig in the room would have been most welcome. We really missed having that amenity. Breakfast was good. Location was convenient to 95 and the old town. Close to eateries and other attractions. Nearby stores to restock travel supplies and gas.
Dear Sheila, Thank you for highlighting our well-kept room, convenient location, and friendly service. Please know that we offer rooms with a refrigerator, subject to availability. Should you return to town, you can depend on us at Best Western Plus St. Augustine I-95 for another remarkable stay!
Nice hotel with spacious rooms. Good value, very clean. Hotel was close to interstate, entrance was a little tricky, but good value and clean facility. Breakfast was decent, check in and check out was quick and easy.
Dear Carolyn, It is our goal to deliver a remarkable experience from check-in to check-out, so reading your wonderful feedback warms our hearts. We're pleased that our spacious rooms, tasty breakfast, and efficient service were just a few of the highlights of your stay at Best Western Plus St. Augustine I-95. We can't wait to host you again!
They've updated their look and put in some nice new colors. Everyone was very hospitable. Price/value was good. We're speedy in getting anything you needed and always greeted you. Would definitely stay again.
Dear Ann, We love hearing that you noticed our updated appearance and that you enjoyed our terrific value and friendly team. Hopefully, your entire trip was amazing and we'd love to see you again next time you're in town!
Average hotel, nothing special. Rooms were clean and beds were ok. Breakfast was minimal and the same every morning. WiFi was non-existent. Employees were professional but not overly friendly. Only a 15 minute drive to Historic St. Augustine.
Dear Ryan, We're honored you chose to stay with us, and we thank you for taking the time to share your experience. It's great to hear that our clean, comfortable rooms met your needs. However, we apologize for any disappointment with breakfast as well as for any issues with the WiFi. We'll look into your comments further, and we hope you'll consider staying with us again in the future.
We chose to stay at this Hotel as we had stayed here last year when it was the Wingate. Our room was lovely, plenty of towels and soap, shampoo etc. The pleasant lady on reception(Russian I think) ordered a shuttle bus for us every morning, to take us into St Augustine to ride the Red Train. We also had a very pleasant breakfast to tide us over until lunch. The girl on breakfast duties worked very hard, forever topping up the breakfast items. She was also very polite and kind. The only rude person there was the Manager who checked us out. The only two words he said were "Checking out". No how was your room, did you enjoy your visit. He could do with a customer service course. We would stay again despite his rudeness.
Thank you for leaving a review and for being a returning guest! It is wonderful to see you enjoyed your comfortable accommodations and our excellent breakfast, among other things. Our apologies for any rudeness, and we will make sure we are perfect in the future. Take care, and we look forward to seeing you again!
Got tired of driving down I-95 and booked this hotel on my cell phone. The staff was nice, the hotel was very clean. Right off of I-95 and Denny's, Cracker Barrel, and Ruby Tuesday are right there also. Ate at Cracker Barrel, which was good. Free breakfast is included, but not that great, I'd recommend Cracker Barrel for breakfast.
Dear Don, Thank you for recently staying with us at Best Western Plus St. Augustine I-95. We are pleased that our friendly guest service and convenient location became the highlights of your visit. We know we can do better and would welcome the opportunity to demonstrate it.
Nice stay at this hotel. The location included a couple of restaurants within walking distance and others very close. Close to outlet malls. Hotel lobby area very clean and included breakfast. There were two problems as I stayed on the 4th floor and the ice machine did not work and the bathroom had not been swept. Other than that a perfect stay.
Thank you for posting a review about your nice stay with us. We're happy to hear that you enjoyed our clean lobby and convenient location near several excellent restaurants. We're sorry about the issues you mentioned regarding the ice machine and bathroom and will be passing your comments along to our team immediately. From all of us here at Best Western Plus St. Augustine I-95, we're grateful for your business and would be delighted to serve you again soon.
its and awesome place and it has everything you could ever need. We have stayed in St. Augustine for years every Thanksgiving eve and this hotel was the very best we have stayed at. Between the wonderful room, great customer service, and the best breakfast we will surely stay again.
Stayed here on our way from Virginia to Fort Lauderdale. The room was clean and neat. The bed was comfortable, and the bathroom well prepared. (4 sets of towels - 2 people!) Breakfast was plentiful with a wide variety of choices. All of the staff were nice. The only thing that might cause concern for some is that the shower water had a slight sulfur smell. I would not hesitate to stay here again.
We appreciate you choosing us for your stopover! A comfortable and well-appointed room is what you can always trust we will deliver. Our team will love to have you back and we wish you the best along your way!
pleasant staff who thanked me for being a rewards member upon checking in. Room was clean as was entire facility. Breakfast was fantastic way to start the day without having to go looking for a place to eat. Would deffinately stay again.
Dear Rich, With so many hotels in the area, we are thrilled you chose Best Western Plus St. Augustine I-95. We cannot thank you enough for your kind words and five-star rating! It brightens our day to know that upon check-in, our staff impressed you with our top-notch hospitality, and our high standard of cleanliness matched your preferences. We'll be sure to pass along your compliments to our breakfast team. Our team is thrilled to know of your plans to revisit as we consider repeat guests as our highest compliment. Know that we will do all that is necessary to guarantee we are deserving of your trust.
The room was very nice, the only can say is that the felt you were sleeping plywood with some cushion. Otherwise the the breakfast was good and the room was clean. I am sorry to the gentlemen who gave me my room told me he put in my marriot number , but he didnt and now i am having a problem getting the credit.
Thank you for sharing your experience with us here at Best Western Plus St. Augustine I-95. Reading your review that you found our rooms beautiful and spotless, plus our breakfast tasty, brightens our day, as we have accomplished providing another memorable and enjoyable stay for one of our guests. We look forward to welcoming you back the next time you are in town.
Hotel located across from outlet mall. Has been totally remodeled all rooms new. The price was also very reasonable. Good breakfast and amenities including a workout room and within walking distance of Ruby Tuesday's
It is such a pleasure to read your compliments about our amenities and accommodations. We are grateful to learn that our breakfast lived up to your standards and that you found our rates competitive. It brings us joy to learn as well that our location allowed you to enjoy some of our nearby local amenities. On behalf of our team, we'd love to have you back at Best Western Plus St. Augustine I-95 to deliver another exceptional experience!
It was all very good. The people working there all seemed willing to do extras that would be helpful. The included breakfast is very good and a tremendous plus. The only thing I don't like is doing surveys.
Excellent customer service is always our goal, and the fact that we could provide you with the superior hospitality we aim for warms our hearts. We're glad you could join us for a delicious breakfast and we look forward to seeing you on your next vacation at Best Western Plus St. Augustine I-95.
Very friendly staff. The hotel was well maintained and extremely clean. Standard hotel type breakfast. If you like shopping the hotel is very convenient to both I95 and the outlet mall. There are several restaurants within walking distance of the hotel and only a few miles from downtown St. Augustine.
Dear Betty, It was such a pleasure to have you at Best Western Plus St. Augustine I-95. We are delighted to hear that you found our friendly guest service, well-maintained rooms, and fantastic location remarkable. Thank you for finding the time to let us know about your experience, and please come back soon!
There was a strange odor in the building, which some children on our floor kept yelling loudly about. At 11pm. We didn't get to enjoy most of the amenities, so I cannot speak to those. Our door latch would not engage to close, so we had to turn the bolt lock to keep it closed. Not a biggie, just a little weird. They did have a nice slap lock on the door, and that's not something I'm used to seeing on hotel room doors. It was a pleasant surprise and made me feel safe. The shower had terrible water pressure, the shower head was kind of gross, and the water was so soft that you never really felt clean, just slimy. The slick feeling made the tub extremely slippery, and we had to put one of the small towels in there to stand on for stability. I will say they definitely don't skimp on towels. I use lots for every shower and for our not quite a day (so just two showers) stay I never had to ask for more, which is not my usual experience. The breakfast was about what you'd expect. We took a few items for the road but stopped at Village Inn for proper nourishment. I only dealt with the two front desk staff members, and they were both fantastic. The facilities I did see were clean and kept in good repair. The bed was definitely comfortable, and the linens were clean. I never saw a bug, and that pretty much keeps me happy.
Dear Brandy, We appreciate you leaving us feedback about your recent stay. Our goal is to provide comfortable experiences to all of our guests. It is delightful to hear that you found our beds comfy and rooms spotless. We apologize for any inconvenience caused by the unwanted odor and the bathroom. Rest assured that our team will look into all the comments you raised for improvements. On your future travels, we hope you'll stay with us again so we can have the chance to deliver a much better experience.
Thank you to the housekeeping staff for calling us on an item we left in the room. Not important to anyone else but it was to me. Honesty is still everywhere. The beds were comfortable and clean. As was the rest of the room and hotel. Very comfortable stay.
Dear Renate, Our team strives to provide honest, attentive service to all our guests, so we're proud to hear they helped return your lost item to you. Our housekeeping team is the best in the business! We cannot wait to pass along your compliments and look forward to showing you another comfortable stay next time you're visiting St. Augustine.
We made our reservation last minute and got a great rate! We chose the room with one king. Our room was super clean and the bed super comfortable. The breakfast service person was very hospitable. We left knowing we will be back!
Dear Linda, At Best Western Plus St. Augustine I-95, we take pride in delivering first-rate accommodations at a great value, so we're happy to read your positive feedback. Thank you so much for your recent stay, and we're excited for your next visit!
The Best Western St.Augustine is a great hotel located closed to the I-95. Upon arrival, everything looks good. Large welcome area. The rooms are nice and comfortable. Rates are affordable. Breakfast is good but the coffee is awful....
Dear Jasmin, It brightens our day to learn that our cozy accommodations, convenient location, and tasty breakfast delivered the full-value stay you deserve. Your feedback regarding the coffee has been forwarded to the team for review. We can't thank you enough for including us during your travels, and we'd love to serve you again at Best Western Plus St. Augustine I-95!
Room was very nice, AC was great. Bed was very comfortable Ideal for nice weekend close the the highway, But very quiet. Breakfast was offered, but we slept in both days. Wish the pillows were a little more , too soft for me. Only upsetment was noone at front desk answered Phone for two nights. We wanted an extra blanket and could not get ahold of anyone.
Dear Brian, Here at Best Western Plus St. Augustine I-95, we strive to always bring phenomenal service and comfortable experiences to all of our valued guests. We're captivated to hear our delectable breakfast and well-maintained rooms with comfy beds made your visit remarkable. However, we still feel disappointed that we fell short in some aspects of your stay, our apologies. We look forward to sharing another exceptional experience with you in the future!
The room in itself was clean, however, there was a musty smell that lingered in the room throughout my stay (3 days), not even the air condition. The staff was outstanding, from the Front Desk, Housekeeping,
Dear Ricanana, Thank you for your feedback. We are pleased to know our team was excellent for you as we pride ourselves on providing wonderful service. Our apologies for the unwanted odor you encountered and if notified during your visit, our team would have been more than happy to assist. Nonetheless, on your next trip to the area, we hope you will rely on us again and we wish you the best along your way.
Very nice hotel. Clean, fresh painted and renovated, up to date. The room is equipped with a refrigerator and a microwave. Bed was comfortable. Breakfast was good. Well located, near restaurants, outlets and the 95.
We sincerely appreciate your positive rating and compliments about our carefully appointed rooms, our recent property rejuvenations, and pristine surroundings. It is a joy to know as well that you enjoyed our comfy beds, delectable breakfast, and our strategic location. Your comments suggest that you had an excellent time with us and we couldn't be more pleased. Should your travels bring you back to the area, trust in us again! We at Best Western Plus St. Augustine I-95 wish you happy and safe travels. Please come back soon!
Check in was a breeze and got a room on the 4th floor which was at the top. The bed was great and the room was super clean. The breakfast buffet was the usual which could have been warmer, but overall was good.
Dear Sandy, A clean room and an easy check-in can go a long way in delivering a comfortable stay, so we're thrilled that this was the case for you! We're also glad you found your bed to be comfortable and we hope to see you again at Best Western Plus St. Augustine I-95 the next time you're in town.
We just stayed at this Best Western only for one night. Good hotel at good price. The room was spacious and clean. Good breakfast. The best waffle you can made by yourself. Location is great if you're traveling on I 95.
Dear Grace, Thank you for posting a review about your overnight visit here at Best Western Plus St. Augustine I-95. We're happy to hear that you appreciated our spacious rooms, tasty breakfast, and convenient location. We truly value your business and would love to welcome you back soon.
nice, clean, no frills hotel.. slept great, was quiet. there were very minor issues with the room (bathroom lighting, etc) that we didn't bother to report since they didn't really affect us.. My kids enjoyed their pool to swim. Gym was meh. I am always leary abt breakfasts and theirs was usual basic but delicious! Whatever staff we encountered during the entire stay was very friendly and helpful day or night.. courteous and attentive to our needs and any questions we had about the area. We were just a short drive away, close to historic downtown and beaches but yet enough away from the hustle and bustle. Close to many stores and restaurants and had nearby interstate access. Me and my family were very happy with our stay!
Dear Apple, It was such a pleasure to have you and your family at Best Western Plus St. Augustine I-95, and we appreciate you for finding the time to share the details of your stay with us. We are delighted that our tranquil accommodations, convenient location, and tasty breakfast became some of the many highlights of your visit. To hear that your kids enjoyed our relaxing pool brightens our day as well! We will look into your comments regarding our gym and use them as we take steps to improve our facility further. During your next visit, we would love to deliver another exceptional stay. We wish your family safe travels!
Though I booked for the hotel before, immediately after the free cancellation ended, I received an email to tie my rewards to my reservation. The timing was very suspect to cause me to pay $100 more but the front desk clerk was very helpful with me booking at the last minute. The room was clean, the gym was decent though it's strange that the equipment faces away from the TV, the breakfast was delicious, the staff friendly, and the hot tub was lovely. The staff could have been a little more informative about the current promotion as it seems like the staff did not ask the right questions to give the right answer.
Thank you for taking a few moments out of your day to post a review. It pleases us to see that you appreciated our clean rooms, delicious breakfast, and great hot tub. We're sorry about the confusion regarding the promotion but we are glad that we were able to get everything figured out. We'll be speaking with our team to ensure that all members are prepared to answer any relevant questions about our hotel in the future. We truly value your business and hope to have you back soon.
Great location. Well maintained, very reasonable rates, courteous staff, Very CLEAN room, and will definitely be staying here again. Excellent nights sleep on a great king sized bed !! Right off I95 and located in the middle of many restaurants.
We can't thank you enough for joining us at Best Western Plus St. Augustine I-95. It's a pleasure to hear that you had a great time during your visit. Your positive feedback is very much appreciated, and we look forward to providing you with another exceptional stay through our reasonable rates, friendly team, and comfortable beds when your travels bring you back to our way.
A surprise weekend for my daughter's 24th bday! the hotel staff had decorated the room and had personalized wishes from the staff! Everyone was so welcoming, professional & helpful throughout our stay! Their stellar customer service made for a memorable experience!! Thank you all...
Dear Debbie, Happy 24th Birthday to your daughter! We are delighted to be your preferred hotel to celebrate such a special occasion. Our hospitable staff will be thrilled to learn that their stellar customer service was instrumental in making the celebration more memorable. For sure, they will be motivated to continually provide the same level of service or even more to every guest. We want to welcome you back to Best Western Plus St. Augustine I-95 to create another exciting memory with you and to take part in more of your life's celebrations. Thanks for your time and your kind words.
this appears to be a recently renovated hotel. Staff was very friendly and accommodating. AC was quiet although not thermostat controlled. Breakfast was very adequate. I only wish that the refrigerator had a freezer .
Dear Janet, Our team would like to extend our gratitude for your recent stay with us. It was a pleasure to serve you. We strive to provide an exquisite experience to every guest, and your review sounds like we were able to deliver just right with our excellent customer service, delectable breakfast, and recent property updates as the highlights. Know that your review of the AC and fridge in your room will be shared with the right departments to ensure guest satisfaction onwards. Should your travel brings you back to our area, we hope you will still choose to stay with us. We at Best Western Plus St. Augustine I-95 are looking forward to serving you again!
This was our first time staying here and it was very enjoyable the room was great location fantastic and the breakfast was great as well we will be here again thats for sure our experiance here was unforgettable very pleasent and restful.
Dear Marty, Thank you for posting a review about your unforgettable stay with us here at Best Western Plus St. Augustine I-95! It pleases us to see that you enjoyed our welcoming rooms, fantastic location, and delicious breakfast. We're grateful to know that you'll be returning in the future and would be delighted to welcome you back soon for another restful experience.
The hotel was either rehabbed or rebuilt in December 2018, so everything looks and feels new. Getting in to the parking lot is a little confusing because of the highway entrance, You make a turn off of I-95 and then an almost immediate left into the lot, The road splits between the hotel behind the restaurants in front. But that was the worst part of our visit. Very clean and the staff was very welcoming and helpful. We came to town for a wedding, but this would be a great hotel for business travelers and "road warriors" as well. Hurricane Dorian scared off most of the other travelers that week, but the staf were ready and willing to serve regardless. The hot breakfast was very good, biscuits N gravy, scrambled eggs and sausages and bacon. Very fresh. The room was very nice, Well appointed with artwork and a big screen tv. Fast WiFi for looking up maps and keeping up with email and work. They have a coin laundry available to guests so you can wash and dry swimsuits, extra clothes etc.
Guest satisfaction means everything to us, so we're thrilled to achieve this during your recent visit. It's a delight to hear we delivered the essential aspects for you to have a remarkable experience at Best Western Plus St. Augustine I-95, courtesy of our top-notch service, fabulous accommodations and fantastic amenities. We're sorry for the mishap regarding the parking. This has been forwarded to the team for review. Should your family adventures bring you back our way, you can count on us for another full-value stay!
Excellent experience for 4 nights during a mandatory evacuation. Room was so quiet, professional front desk, housekeeping was awesome, clean and fresh...free breakfast was fine...could use more fresh fruit but i am not complaining. I want to come back when i need a night away...loved the place...it was unexpected. Thank you!
What a wonderful review to read, thank you! We're thrilled to hear that, despite the unfortunate evacuation due to Dorian, we were able to deliver such an enjoyable experience. We're especially pleased that you appreciated our clean and comfortable accommodations, as well as received efficient and courteous service from our team. Thank you so much for sharing your positive feedback, and we look forward to welcoming you back when you need a night away!
The hotel was amazing and he staff was awesome! I can't wait to come back again next week. I travel for work and stay a lot of places and this hotel was refreshing! The room were beyond clean and as I said the hotel staff was delightful and the hotel was spotless!
Dear Abbie, Thank you for staying with us at Best Western Plus St. Augustine I-95. We are pleased to hear that you had a wonderful stay and that you found the hotel staff delightful. It is an honor that you consider us a refreshing stay. Our staff is looking forward to welcoming you back next week.
The hotel sits back off the road but once you pull in it is apparent that a lot of work has been done. Everything looks and smells new. Greeted by the clerk who quickly got me a room that was quiet and comfortable. I will stay again when I come down in October.
Dear Mike, Our team strives to demonstrate excellent customer service and quality accommodations. It is wonderful to know that on top of our hospitable staff, you were pleased with our well-kept and serene rooms as well. We at Best Western Plus St. Augustine I-95 are thrilled to know of your plans to revisit as we consider repeat guests as our highest compliment. We look forward to seeing you again soon!
Room was clean, water was hot, a/c worked, breakfast was tasty and filling, and the staff was helpful and friendly (especially Latoya). Highly recommended. Wish the water wasn't so soft, and the window had to be recaulked, but all went well.
We love reading reviews and truly appreciate your encouraging feedback! It pleases us to see that you appreciated our clean rooms, great air conditioning, delicious breakfast, and friendly staff. We're sorry about your concern with the window and will be passing your comment along to our team. Thank you for recommending us to others and please stay with us again soon here at Best Western Plus St. Augustine I-95.
We arrived there this past Sunday and left Tuesday morning. August 18-20. Room was great, with 2 small exceptions. There wasn't a shower curtain liner, so when you took a shower the floor got soaking wet and there wasn't a bathroom exhaust, so the mirror would get quickly steamed up and you started to sweat when you got out of the shower. My wife, myself and our 19 year old daughter were in the room, so we had to shut the door when we were taking our showers. When I made the reservation you could put in any desired type of accomodation. The online form said they would do their best, but there were no guarantees. I asked for a room on one of the upper floors. We got just what we wanted, the 4th. floor. The personnel at the front desk were courteous and helpful with anything needed or questions asked. The breakfast was good. The lady assisting with breakfast the 2 days we were there was also courteous and helpful. We will be coming back again.
Dear Greg, It was a pleasure hosting you and your family at Best Western Plus St. Augustine I-95. We're so pleased that our accommodations, service, and breakfast made for a memorable stay. We've made a note about the issues with the bathroom and will work towards a solution for a better experience next time. We appreciate the valuable feedback and look forward to seeing you again. Safe travels!
We need the handicapped room and it was very good. Breakfast was a nice variety. Convenient for dinner to have the Denny's right in front. Only stayed overnight while traveling and didn't use the pool, but it looked nice.
At Best Western Plus St. Augustine I-95, it is our goal to accommodate the needs of our guests! We're happy to hear your room sufficed and we trust that breakfast got your day off to a refreshing start. Next time you visit, we hope you'll take a dip in the pool! Come back and see us when time allows.
We were booked for one room but the AC wasn't working ( room 217). The bed also had stains under the sheets ( I strip all linens and use my own including mattress covers and sanitize the room). The clerk personally came up to make sure the second room she assigned was working and in good order. We stayed in 218. It was comfortable and clean.
Thank you for choosing our hotel during your recent stay. We are glad that your new room was clean and comfortable. Please accept our apologies for the inconvenience caused by the issues in the first room you were given. We are happy to hear that our staff was able to find more comfortable accommodations for you. Our team hopes you had a fantastic time in St. Augustine. Should your travels bring you back to our area, please come back to visit us again.
The receptionist glared at me as a walked in. Walked into a room that's sub par cleaning. The WiFi sucks. Can't even get it on my phone. There's no hand soap in the hotel room. The best thing about this hotel is the decent breakfast.
Dear Jett, We appreciate you staying with us and taking the time to share your experience. While we're glad our tasty breakfast menu was to your liking, we apologize for any concerns about cleanliness as well as any issues with the WiFi. We'll look into your comments further. It's unfortunate our staff was not as welcoming as you'd have liked, and we'll speak with them about your comments as this is not typical of the feedback we receive. Should your travels bring you back to the area, we'd appreciate the chance to offer you accommodations that are more in line with your expectations.
Everything was great with exception of early pool and hot tub closings. Breakfast was good variety and plentiful, rooms very nice and very roomy. Would recommend if visiting saint Augustine area. Lots of food choices in area,with Denny's being right in front of hotel.
Dear Arlie, Thank you for your encouraging comments! It's fantastic to learn that you relished our well-equipped accommodations and satisfying breakfast. Despite not hitting your preference on our pool and hot tub schedule, we are pleased that you still had an exceptional experience. Should your adventures bring you back to the area, we'd be eager to serve you here at Best Western Plus St. Augustine I-95 with another refreshing getaway. See you soon!
The staff is wonderful. They are very friendly and courteous. The hotel is extremely clean. Beds are comfortable. Breakfast is very good with different varieties. It is located behind a Denny's and about 15 minutes from historic Saint Augustine. Two outlets mall within 5 minutes walking and next to I-95. Excellent hotel!
What a wonderful review of Best Western Plus St. Augustine I-95! Our team was proud to deliver the gracious hospitality, comfortable, immaculate accommodations, and delicious breakfast you deserve. We're also delighted that our location made it so easy to get around and it sounds like you had fun exploring our town. Thanks a million for your enthusiastic praise and we'd love you to return!
Fare deal . Best western is not what it used to be. The hotel is really nice bright and clean . Great bed. Towels and bed white and clean as can be. Very nice accommodating staff. It was less expensive than most so I think some sacrifices are made with no complimentary water bottles and very limited breakfast . More than sufficient for kids just wish a little more fresh fruit. My only real complaint was fresh brewed coffee did not exist. Machine one cups are not my thing. Clean good value with some sacrifices at morning breakfast. I would stay again if I had too but looking for better coffee
Dear Charles, Thank you for leaving your constructive and helpful comments with us. It is important to us to live up to the full value of our brand, and we are glad to know that there were many aspects that you enjoyed. However, we know that there is always room for improvement, and we will take your concerns into consideration regarding the coffee and breakfast service. Once again, thank you for sharing your thoughts, and we wish you all the best in your future travels.
We stayed 2 nights when we got there we checked in went up to the rooms the floor wasn't done but I didn't say everything Saturday night was a nightmare 3 in the morning I found ants around the bed at first I just thought it was me Friday night I kept feeling the same thing but again I just thought it was me so I go down to the front desk to talk to talk with a night person because the phones wasn't working but she was helpful she couldn't move us because the hotel was feel but luckily we had two beds got up Sunday morning the talk with the front desk clerk attitude stink wasn't helpful at all I had to go call Priceline to make something happen ant bites on my arm but I'm not going to post the pictures I think Best Western should do something not a satisfied customer
Dear Anthony, We appreciate you taking the time to share your feedback after your recent stay with us. Cleanliness and comfort are our top priorities, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issues you encountered with the ants and the service you received, and we will use your comments to improve our facilities and guest services. Please come see us again soon so we can make sure you enjoy the excellent visit you deserve!
had mistaken our dates and arrived a day early but they fitted us in. Room very comfortable and a good size, only a few minutes from old St Augustine and restaurants very easily accessible from the freeway
We were happy to accommodate your early arrival and ensure you had everything you needed for a comfortable visit. It's great to hear that our location was ideal for your needs and that your overall stay was pleasant. Should you be in the area again, please come back to see us.
Great service,friendly staff. clean rooms and nice ambience Breakfast was very goodNothing more to add. Check it out yourself. would go back. Could have had a happy hr or discounted drinks made available
Dear Corrine, Thank you for the five-star review! It is wonderful to hear that our friendly team, and Latoya in particular, made your stay outstanding. We appreciate your compliments on our clean accommodations and tasty breakfast as well and will be sure to share your kind words with everyone. Please come see us again soon at Best Western Plus St. Augustine I-95!
Used our points to stay free and glad we chose this BW. Staff was very nice from checking in to suggestions with a place to have dinner. The room was clean & comfy. We had a king room with shower. My husband didn't care for the barn door as a door to the toilet/shower.
Dear Bryson, Clean and comfortable accommodations are paramount to any stay, and we're glad that ours were this for both you and your husband. Our team strives to provide each guest with top-notch customer service, and we're thrilled that your account is reflective of this. It is unfortunate that the decor was not to your husband's taste; however, we're pleased that this was the only drawback you encountered with us. Next time you're in historic St. Augustine, we'd love to have your company again, for another wonderful stay.
No complaints here from this family of 5. Everything was really clean, beds were comfortable, breakfast was really good, & the staff was helpful. The pool area was kind of small in my opinion, but our kids could have cared less. They loved it!! They would have spent the entire trip in the pool if we had let them. The hotel is also at a really great location, literally right next to restaurants and outlet malls and only 15 minutes to downtown. Our middle son said it was his favorite hotel, and the kids were sad to leave. We'd definitely stay there again.
Thank you so much for taking the time to let us know how much fun your family had during your stay with us. We are so glad to hear that our clean, comfortable, and spacious rooms were to your liking and you were all able to fill up with some delicious breakfast before hitting the pool. It is great to hear that you were able to enjoy our local area and we look forward to welcoming you and your family back again soon!
We were looking to visit St. Augustine and look at real estate in Palm Coast. This hotel was located conveniently off of I95 and was only a 15 drive to St. Augustine and a 30 minute drive to Palm Coast. The hotel was very clean and offered good breakfast options.
Dear Beth, Cleanliness and convenience you can count on is our mantra here at Best Western Plus St. Augustine I-95! Thank you for sharing your positive experience with us! Nothing makes us happier than knowing we could provide you with tasty breakfast options to energize you in the morning. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.
this hotel was very nice we enjoyed ourselves here there was an issue with ants in are room and they moved us to a different room they were polite and friendly had a blast here would definatly stay again
Dear Dale, Thank you for sharing your feedback! Although we are sad to learn of the unwelcome visitors in your room, it's a relief to hear you could be relocated without a problem. It was a blast for us to have you here, and we can't wait to make even more positive memories on your next trip to the area. Come back soon!
We had a regular 2 Queen room at the I-95 Best Western and everything was great. The hotel room was clean and well kept and the breakfast was also great. My son and I used the fitness center and it was very nice. I really liked this hotel and would recommend it to anyone.
Dear Lee, Thank you for your outstanding feedback! Reviews like yours are music to our ears, and it sounds like you got the value that you needed. Clean, well-appointed rooms are what we do best! Thank you for recommending us and come back soon.
Great location if looking for quiet place to stay just outside the busy city center. Nice, clean, breakfast was great, staff was friendly. No complaints at all! Review requires a minimum of 200 characters but I have nothing more to say :-)
Dear Marcus, It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our quiet, convenient location was ideal for your visit and that you enjoyed our tasty breakfast menu. Our friendly staff looks forward to seeing you again soon!
Beautiful hotel,clean, comfortable and spacious. We really enjoyed the pool and thought it was pretty cool that you could see the alligators in the pond next to the hotel. Lots of places to eat close by too.
On behalf of our team, thank you for joining us here at Best Western Plus St. Augustine I-95. We're happy to hear that you were able to enjoy the sights of the nearby wildlife during your visit and we're glad to know our clean, comfortable accommodations and refreshing pool were a few highlights of your stay. Should you find yourself back in the area, depend on us for another full-value experience!
5 stars! Beautifully furnished, very clean, friendly and accommodating staff, good full breakfast. Convenient to I-95 and minutes from St. Augustine's historic area. Would definitely stay there again and would highly recommend to others.
Dear Margaret, It was a pleasure to host you during your recent travels, and we thank you for taking a moment to share some thoughts on your stay. We're thrilled to know that our beautiful decor, prime location, and friendly staff were a few highlights of your stay. It's a delight to pass along your glowing review to our hardworking team, and we look forward to delivering another five-star experience during your next visit here to Best Western Plus St. Augustine I-95!
Paying $90 I don't expect a whole lot but all this place did to become a “plus” is slap some paint on the walls and get some new furniture. The smell coming from bathroom fan reeked of sewage. The odor was so strong I couldn't bring myself to shower here. Hopefully there is no fire as there is still painters tape covering the sprinkler head. Fridge can't open fully due to the bed in the way and handle on closet is not secured. If you are looking for privacy in the bathroom you won't get it here. It's like the horrible public restrooms with large gaps between the doors. This sliding door sits a good inch from the wall. Only “plus” part of this hotel was that the staff at front desk were friendly and it's accessible right off the interstate.
Thank you for taking the time to share your experience with us. We're glad our affordable rates and easy interstate access were helpful. Please accept our heartfelt apology for other aspects of your stay that didn't meet your expectations. Your feedback will enable us to better address the items you mentioned. Having said that, it's good to know you enjoyed our courteous front desk service. We value your thoughtful input and hope for an opportunity to deliver a better stay in the future.
Very clean hotel. The staff was wonderful. Gave great recommendations on what to do in the area. The hotel isn't far from down town Saint Augustine. We came in from Jacksonville and it was very easy to find. There is a Taco Bell and a Denny's right in front of the hotel!
Our staff takes great pride in providing our guests with the best local information on how to spend your time here in St. Augustine! We're delighted to know that you found our accommodations perfectly suited for your needs. Should your travels bring you back here, we hope you make Best Western Plus St. Augustine I-95 your first choice for where to stay.
We were on a road trip and stayed one night. Very clean and comfortable, great breakfast, clean modern eating area, well managed. Desk staff were very helpful and friendly. I would certainly stay there again without hesitation, it is everything we expect from a great best western hotel. Could not be bettered, if only all hotels we stopped at on the road were like this one.
What a wonderful review of Best Western Plus St. Augustine I-95! Knowing that you enjoyed our clean, comfortable accommodations, friendly assistance, and delicious breakfast makes us proud. We hope that the rest of your road trip was great as well. Many thanks for your warm compliments and we'd love you to return.
I was very impressed with our stay at the Best Western Plus in St Augustine. Very clean, well decorated and very comfortable. The staff was more than friendly and accommodating. I would definitely stay there again.
Thank you for taking the time to let us know about your recent stay at Best Western Plus St. Augustine I-95. We are beyond thrilled you enjoyed your time with us and that everything met your needs. It is excellent that you were happy with the clean, comfortable, and beautiful accommodations as well as helpful assistance. Our team members will appreciate knowing their service was a highlight for you. Please join us again in the future when you visit our area.
I came to Gainesville for a meeting and found it to be a lovely city with lots of restaurants and places to go. I'm sorry I only had a short time there. The hotel was absolutely gorgeous, matched its online photos exactly. Friendly staff and gorgeous pool, I'll definitely be back to stay a bit longer next time!
Dear Laura, Being a part of your incredible stay is an excellent compliment to us, no matter how brief your visit! To be able to provide our guests with comfort and relaxation is our top priority here at Best Western Plus St. Augustine I-95, and we're glad to hear you even had the chance to enjoy our beautiful pool. We're looking forward to seeing you again for a more extended stay next time!
This hotel was very hospitable and extremely clean. The hot tub was where it was at! The gym could have a bit more equipment but who really exercises on their vacation!? The receptionist even price matched and allowed us to check in a couple of hours early. The beds were surprisingly comfortable and not like the blocks I'm used to sleeping on. This place went the extra mile at every turn. Even the breakfast attendant was friendly and very attentive. Definitely will come here again the next time we want a getaway to St. Augustine.
Dear Ernie, It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our clean, comfortable rooms provided you with the ideal place to rest and that our location was perfect for your trip. Thank for your sharing how much you enjoyed the hot tub as well as for your feedback about the gym. We'll consider it for future updates, and we look forward to seeing you again soon.
Rooms were clean and updated.. the bed and pillows very comfortable....the bathroom was immaculate....Excellent customer service provided by clerk at the checkin desk....Hotel was in a great location near freeway and located near food outlets...breakfast was good and attendants were helpful and on the job...Had a great night sleep and that's what counts...Will make this a regular stop.
Thank you so much for posting a review about your pleasant stay with us here at Best Western Plus St. Augustine I-95! It pleases us to see that you enjoyed our welcoming rooms, comfortable beds, clean bathrooms, and excellent service. Also, we're happy to hear that you enjoyed our convenient location. We're grateful to learn that you'll be returning in the future and would be delighted to serve you again soon.
My daughter and I were returning to SC from Disney very late in the evening and decided we needed to stop and rest for the night. We booked through Booking.com for one night. We did not take advantage of the amenities offered, except for the breakfast the next morning which was good. But the room was very comfortable and clean and the price was great. We would definitely stay there again
Dear Angela, It was our pleasure to be the clean and comfortable stopover you and your daughter needed on your way home! We are happy you rested, and we hope breakfast gave you the energy you needed to continue your travels. Count on us anytime you're passing through!
rooms seemed to be updated. Breakfast was good with eggs and sausage as well as cold items. Check in was efficient. We did have a problem with our toilet but got it working for our stay but told the desk that it needed fixing. Walkable to Ruby Tuesday.
Dear Barbara, It was such a pleasure to host you here at Best Western Plus St. Augustine I-95, and we thank you for taking a moment to share your experience. We're thrilled to know that our efficient check-in, modern rooms, and delicious breakfast were a few positives of your time with us. Also, thank you for sharing the concern regarding your toilet; our maintenance team was dispatched to address the issue. During your next trip to the area, we look forward to providing another convenient location, come back soon!
Havent stayed in a best western in years. My stay here was awesome I didnt run into any staff member that didnt have a smile on their face and a warm greeting. The hotel is super clean and decorated lovely. A great stay!
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our welcoming staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Come back soon!
My husband and I debated about whether to stay in a Best Western on our list recent trip, but we were very pleasantly surprised! This St Augustine Best Western featured a squeaky clean room, friendly staff, and a well-maintained breakfast area. Very good experience! We will definitely try Best Western next time we travel.
We're thrilled to have been able to host you and your husband here at Best Western Plus St. Augustine I-95, and we thank you for taking a moment to share some feedback on your stay. It's great to know that our well-maintained breakfast area, friendly staff, and clean rooms exceeded your expectations. We can't wait to pass along your compliments to our hardworking team, and we look forward to sharing another five-star stay when your journey brings you back our way!
My wife and her friends have stayed in this facility for 3 years in a row on their way to Disney and they were delighted. THEY WERE VERY PLEASED WITH THE ROOM, STAFF AND ALL THE UPGRADES BY BEST WESTERN PLUS. THE breakfast was excellent and staff recommended an Italian restaurant nearby where the food was wonderful.They will be back to stay on their December trip.
Dear Lorraine, We're proud to include your wife and her friends among our frequent guests. It's great to know that upgraded rooms and excellent breakfast menu suited their tastes. Our wonderful staff looks forward to hosting you again at Best Western Plus St. Augustine I-95!
On our trip to North Carolina we selected this hotel due to free Wi-Fi, free parking and complimentary breakfast so we were able to continue our route right after breakfast.The room was clean and complimentary toiletries were available.
Thank you for choosing to stay at the Best Western Plus St. Augustine I-95 during your recent travels. It brightens our day to hear that our amenities were ideal for your time with us, and we're so glad your room was clean and convenient. We wish you safe travels and can't wait to see you again next time you are in the area!
We stopped here on our way back up North. Very nice property. We did not take in the local tours or attractions. But saw enough to plan a few days here next year. Nadine, who was working the breakfast area was very pleasant and nice to talk with. Our room was clean, large and had a BIG television, not expected for a hotel. Probably a 42”. The parking lot lighting is excellent. Something you would see at a car dealership. Making it safe your vehicle and contents.
Thank you so much for the five-star review! We are glad that you enjoyed your clean room and it's amenities. We will be passing along your praise to Nadine as she will be delighted in receiving your kind words. St. Augustine is a wonderful place, and we cannot wait for you to come back and experience what the oldest city in the U.S. has to offer. We look forward to seeing you again and providing you with another five-star stay here at Best Western Plus St. Augustine I-95!
The hotel is very clean, the staff is nice and they provide a full breakfast. Remodeling paid off and there is no bad smell. The color decor is beautiful and the beds were very comfortable. The water pressure was good for the shower. I would stay here again!
Dear Sharon, We always strive to deliver outstanding value here at Best Western Plus St. Augustine I-95, and it is a pleasure to know that our clean facilities, welcoming staff, and comfortable accommodations met the mark! It sounds like breakfast left you full and satisfied as well, and it is a great compliment indeed that you want to join us again. Much appreciation for your review, we'll be waiting patiently to serve you again!
Very disturbed staying at this hotel for 3 nights! I had blood in several spots of my room, my room phone hasn't worked for my 3 night stay despite my letting front desk know of the issue. Our AC only worked half the time and our room was extremely hot which was not pleasant for my 10 month old baby to sleep in! We had a safety hazard in the room that my wife sliced her toe on the blend between tile and carpet. We were excited to stay here after reading such great reviews but given all of the above we are very saddened to have stayed here!
Dear Zac, We're distressed to hear about your experience. Please accept our apologies for any concerns about the room as well as for any issues with the phone and AC. It's unfortunate we were not able to remedy these while you were here. Feedback like yours helps us improve, and we'll look into your comments further. Should your travels bring you back to the area, we'd be grateful for the chance to offer you accommodations that are more in line with your expectations.
Very nice motel. Everything was updated and new! We will definitely stay again on our next trip to St Augustine ❗️Best Western motels are our favorite. Enjoyed our free breakfast. Lots of restaurants to choose from nearby. t
It's wonderful to hear that you enjoyed a great stay at Best Western Plus St. Augustine I-95! We're thrilled that you loved everything from our free breakfast to our well-appointed accommodations. Thank you for choosing to stay at our hotel and for taking the time to review your stay. We cannot wait to welcome you back on your next trip!
This was the first Best Western Plus I stayed at, and have to say, I was very impressed. Very Clean, Well appointed, large room. The staff were friendly, breakfast area was clean and well serviced. Right off the highway, and walking distance to several restaurants.
Dear Keetu, Thank you for choosing to stay at the Best Western Plus St. Augustine I-95 during your recent travels! We're thrilled to hear that your accommodations were clean and spacious, and we're so glad our location was ideal for your time in the area. We're happy that our team provided excellent service as well. It would be wonderful to see you again soon!
Had a nightmare of a night driving around trying to find a room after the Wyndam Travel Lodge in Jacksonville denied our paid, confirmed reservation. Had to drive another hour to find this place. LaToya at the desk was super nice and gave us a room. The free hot breakfast was great. The lady attending the breakfast station was super accommodating and responsive. She was also mopping the floor afterwards and you could tell she took pride in her work. The place was spotless. Def recommend this place.
We sincerely appreciate you taking a moment to share your recent experience with us here at Best Western Plus St. Augustine I-95. It's fantastic to know that our friendly staff was able to deliver you the refreshing stay you deserved after a long night of traveling, and we're proud to learn their service was a highlight of your visit. We're also glad to know that our complimentary hot breakfast helped you to get your day started, and we can't wait to share your compliments with the team. Come back soon!
This hotel is right next exit to the World Golf Hall of Fame and State street takes you straight into old town St. Augustine. The rooms are nice and clean and they have a great breakfast. We really enjoyed the 2 night stay!
It was a pleasure having you stay with us here at Best Western Plus St. Augustine I-95. We are glad you liked our location close to the World Golf Hall of Fame and the historic district of St. Augustine. Our team is thrilled that you had a fantastic visit in your clean and comfortable room and that you found your breakfast delicious. Should your travels bring you back to the area, we look forward to you staying with us again.
Perfect location, right off of I-95 yet only 15 minutes from the center of town. More upscale than standard Best Western, excellent staff, accommodations, amenities Not a single complaint and would highly recommend this location. A+
We can't thank you enough for your recommendation of Best Western Plus St. Augustine I-95! It is a delight to hear that our location was perfect for your time in the area and your generous compliments on our staff, accommodations, and amenities make us proud. Come back anytime for another flawless vacation!
The front desk clerk was very helpful.The room was nice, clean, and quiet. There was a very wide selection of breakfast foods. The buffet was kept neat and full. The food was very good. The dining area was well kept.
Dear Barbara, Our team at Best Western Plus St. Augustine I-95 was excited to accommodate your last minute travel plans! Thank you for letting us know that you had a clean and restful experience, and it sounds like our breakfast buffet got your day off to a satisfying start. Should your travels bring you back to St. Augustine, let us take care of you again!
We usually stay at the Marriott or Holiday Inn Express, they both were booked out, last minute we chose Best Western Plus. We were pleasantly surprised at the renovation that had taken place, like a new hotel. We definitely will stay there again and the breakfast was amazing, fresh, great hot breakfast. Thank you Best Western Plus!
Thank you for your five-star feedback! We are delighted that we could provide a perfect last-minute respite for you here at Best Western Plus St. Augustine I-95. Our team is proud to share our newly refreshed accommodations with you. Thank you for highlighting our breakfast as well! Come back and visit us again.
Stayed one night with three people. Room was big with two queens in it and decor was nice. Everyone was nice at front desk to breakfast person. Ruby Tuesday was close by and outlet shopping if you have time. Had a nice stay with no problems and would book again if I needed to.
It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our spacious, comfortable rooms provided everyone with plenty of privacy and that you felt welcome while you were here. The next time you're looking for a convenient, inviting place to stay in town, please come see us again.
This BW Plus hotel just off I-95 at St. Augustine was a welcome respite on a long road trip. The rooms are spacious, very clean, and tastefully appointed in greys with historic St. Augustine art mounted on the walls. The entire hotel seems to have been recently renovated. The business center off the lobby is much more extensive than most. And the complimentary breakfast includes good coffee as well as a fresh yogurt machine with all the trimmings including chocolate chips as well as granola in addition to the usual fare. This was value plus indeed.
Dear Marie, Thank you for sharing your five-star feedback! It is music to our ears to hear that you got a great value from your visit to Best Western Plus St. Augustine I-95! Thank you for detailing our clean and modern accommodations. We pride ourselves on delivering a home away from home experience! It sounds like our breakfast was a particular hit. We'll mention your commendations to our dining team! Depend on us again when you are passing back through town.
Accommodations were very good, and clean. Found the hotel to be really nice after its renovation. I would recommend this as a good place to stay. We travel a lot and usually stay at the Marriotts, but will reconsider our plans in the future to included Best Western. Barry T
Dear Barry, We're thrilled to hear that you'll be considering Best Western for your future travel needs, and it's great to know that you enjoyed our recent renovations. Our hardworking team will also be happy to hear you also appreciated our well-maintained accommodations. It would be a pleasure to host you for another five-star experience here at Best Western Plus St. Augustine I-95, come back soon!
We were on our way to another destination, and it was late, so we stopped here. Best decision ever. The lobby was beautiful and comfortable, the room was immaculate. The lady at the desk was wonderful and friendly. She was concerned because we had chosen a "small king room", and offered us an upgrade. We told her it was a quick stay, and we'd be fine. As it turned out, the room was as large, and much nicer, than other places we stayed. There is a barn style (sliding) door to the bathroom, and the bathroom has a toilet and shower stall. The sink is in the room. For us, this works great, and makes for efficient speed in getting ready in the morning. I was able to brush my teeth and do my hair without my husband being in the shower and fogging up the mirror. I really enjoyed my stay here, and if we are ever in the area again, this is where we will stay. Highly recommended!
It truly brightens our day to hear that we were the perfect stop for you during your travels. We can't wait to pass along your kind words regarding our staff, and we're happy to learn you enjoyed the layout of our clean, spacious rooms. It's also great to know you'll join us again when your journey brings you back to the area, and we wish you safe and happy travels along your way.
The room was clean and quiet. The location was fine. A short drive to down town. There were a couple of places to eat that were with in walking distance. The hip on hip of your is a must of you haven't been here before
Dear Tom, We want everyone who stays at Best Western Plus St. Augustine I-95 to have an excellent visit, so we're delighted that was the case with you. It's wonderful to hear that you had a restful visit and that our location was perfect for exploring the area. Please come see us again soon!
The hotel is still under renovation and seems mismanaged. Renovating a hotel is a challenge. Unfortunately management is failing the challenge. Hotel has a new paint job/new look and a new name: Best Western Plus. The flooring looks nice and new. We booked the Wingate by Wyndham which is close to I-95 and the outlet. We weren't told about the name change so we were confused when we pulled up. We heard several couples and families complaining about the same thing. The exterior was painted different and had the new hotel name. It would have been simple for someone to notify us of the name change, but no one bothered. The first set of room keys they provided didn't work at all, so they assigned us a new room which turned out to have been occupied when we opened the door. We were assigned a third room and given new keys at which point we finally got into a room. Despite all the upgrades the bed was far from comfortable. I suspect they are the old beds. We stayed 3 nights and had key issues requiring us to go back down to the lobby a ridiculous number of times during our stay. The clerk told us not to put the keys by anything magnetic, which we hadn't done in the first place. Our door stuck when opening requiring excess force, which made it a challenge for my wife to open. The bed and bathroom were relatively clean except the bathroom door which had what I assume were coffee or dark soda stains down the inside of the door. I didn't measure but I'd say they were over 4' long. Not sure how visible they are in the attached images, but they are highly visible to anyone who looks at the back of the door. The stains weren't cleaned the entire time we were there. Makes you wonder what else was never cleaned. The hotel provided small sized amenities, however the forgot one or two items on subsequent days after check-in. Faint new paint smells linger throughout parts of the building. Someone was working in the lobby one night as we returned. An older gentleman who I assume was a manager or owner rudely yelled at me to walk a different route. Warning customers of potential hazards is always a good move, but there is no need to be offensive/rude. Most hotels provide a breakfast. This hotel does also, but I've had better breakfast while serving in the Marine Corps and deployed in “the field”. The eggs were dry. Based on the flavor and consistency I assume they were powdered. There was no fruit and no potatoes served with breakfast. No hard boiled egg options. The apple juice tasted watered down. The orange juice was bland. OJ doesn't need to be “fresh squeezed” but should at least taste like OJ. Some of the tables were so wobbly my drink spilled if I bumped the table. How hard is it to level a table? I personally wouldn't go back because there are too many better options at lower prices in the area. I don't recommend staying here to anyone either.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts
This Hotel was perfect for our needs as we did not want to stay in the centre of St. Augustine. The receptionist was so helpful and recommended various tours and eateries. The room was perfect with a view of the river. Breakfast was a little dull. Not much on the cooked side but there was plenty of cereal and fruit, so I did not go hungry. There was a lot of renovation going on but the workmen did not start until 8o'clock. We were up and out before they started drilling and hammering. We would certainly be back to this hotel next year.
The hotel looks new and is currently being updated. We were in an updated room. The newly painted room and bathroom must have been painted by a 10 year old. The bath tube faucet leaked and I wouldn't hire the general contractor to paint my treehouse.
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Hotel is being renovated. We were initially assigned a room that was not renovated. Furnishing was heavily stained and torn. We had to request to moved to a renovated room that was clean and in good repair. This room was very clean. The bed slept wonderful! Would have given higher rating if we did not have to request to be moved. I'm sure Manager knew the initial room had not been renovated.
the hotel is located fairly close to Downtown St Augustine. Very clean and great rooms. The staff is always accommodating and the breakfast was good. The area is right for travelers and state road 16 is right there.
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